FIFTH THIRD BANK CARD AGREEMENT for MasterCard®

 and Visa®

 Credit Card Accounts

F03-S926-3 -0916

Effective September 1, 2016

This Agreement governs the terms and conditions of your Account. You should retain and 
carefully review this entire Agreement. You and we agree as follows:
We give this Agreement to our customers when they are approved for an Account, or when they 
request it. By opening an Account and making Transactions, you agree to use this Account only 
for personal, family or household purposes and to comply with this entire Agreement. Unless 
otherwise specified, the words you, your and yours mean anyone who applied to us for 
an Account and whose application we have approved, and who uses the Account with your 
permission. The words we, our, us and Fifth Third mean Fifth Third Bank and its successors 
and assigns.

DEFINITIONS
Account: Unless the context provides otherwise, your credit card account that you can 

access with your Gold MasterCard, Platinum MasterCard, Standard Platinum MasterCard, 
Platinum Prime MasterCard, Cash Rewards MasterCard, Stand Up To Cancer® Credit 
Card, Real Life Rewards® Credit Card, Nashville Predators Credit Card, Columbus 
Zoo and Aquarium Credit Card, Employee Rewards MasterCard, Select Fixed Rate 
MasterCard, Select Variable Rate MasterCard, Secured/Good Neighbor MasterCard, 
Secured MasterCard, VISA Gold, VISA Platinum, Select Fixed Rate VISA, Select Variable 
Rate VISA, and Secured/Good Neighbor VISA card.

Account Statement: The periodic statement we mail to you in connection  

with your Account.

Agreement: This Fifth Third Bank Card Agreement for MasterCard and Visa.
Annual Fee: Certain cards have an annual fee. If your Card has an annual fee, the amount 
of the annual fee is disclosed in the application for your Account and also will be disclosed 
in the document that accompanies your Card.

Applicable Law: At any time, any applicable (a) federal, state or local statutes, regulations, 

licensing requirements, regulatory bulletins or guidance, regulatory examinations, 
agreements or orders, (b) rule, regulation, restriction, requirement or contractual term of 
Visa, MasterCard or other card network, and (c) judicial or administrative interpretations of 
any of the foregoing.

ATM: Automated teller machine.
Available Credit Limit: The difference between the balances you owe us and your 

Account credit limit.

Bank Account: If you use your Card as an ATM card, your savings or checking account 
that you maintain with us primarily for personal, household or family purposes and 
designate for use with your Card.

Billing Cycle: Time periods we use to manage your Account; each Billing Cycle is 

approximately one month long.

Business Day: Monday through Friday, excluding Federal Reserve Bank holidays.
Card: One or more cards or other access devices, including your account number or  

virtual card, that we issue to you, or someone you authorize, to receive credit under  
this Agreement.

Cash Advance: A transaction in which you (a) use your Card to get cash from an ATM;  
(b) present your Card to any bank or other person that accepts the Card to get cash or 
cash-like equivalents (for example, money orders, traveler’s checks or other payment 
instruments) from your Account; (c) use a Convenience Check or access Ready Reserve 
Overdraft Protection; (d) use your Card or your Account number to make a person-to-
person transfer conducted through the Internet or otherwise; or (e) quasi-cash transactions. 

Claim: Any claim, dispute or controversy between you and us arising from or relating to 

this Agreement, any prior agreement that you may have had with us or the relationships 
resulting from the Agreement or any prior agreement, including the validity, enforceability 
or scope of this provision, the Agreement or any prior agreement. Claim includes claims 
of every kind and nature, including but not limited to initial claims, counterclaims, 
cross-claims and third-party claims and claims based upon contract, tort, fraud and other 
intentional torts, statute, common law and equity. The term Claim is to be given the 
broadest possible meaning and includes, by way of example and without limitation, any 
claim, dispute or controversy that arises from or relates to (a) the Account created by 
the Agreement or any prior agreement or any balances on the Account, (b) the Card, 
(c) the EFT services or Ready Reserve Overdraft Protection feature, (d) advertisements, 
promotions or oral or written statements related to the Card, the Account or the terms of 
financing, and (e) your use of the Card and the Account.

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Convenience Check: A check that may be used to access your Account. 
Current Billing Cycle: A Billing Cycle that just ended.
EFT: Electronic funds transfer.
Foreign Transaction: A Transaction that occurs or is submitted to us from outside the 

United States or in a foreign currency.

International Transaction Fee: A fee imposed for each Transaction outside of the U.S. 

or in a foreign currency.

Minimum Payment Due: The minimum amount you must pay by the Payment Due 

Date shown on the front of your Account Statement.

Monthly Periodic Rate: The periodic rate that applies to certain Transactions calculated 

on a monthly basis.

New Balance: The new balance on your Account shown on the front of your  

Account Statement.

Payment Address: The remittance address indicated on the front of your  

Account Statement.

Payment Due Date: The date shown on the front of your Account Statement by which 

we must receive payment for the Billing Cycle.

PIN: Personal identification number.
POS: Point of sale.
Purchase: A purchase or lease of goods or services made with your Card or your Account.
Ready Reserve Overdraft Protection: An optional feature of your Account 

whereby you may link a checking account to your Account to cover overdrafts on the 
checking account.

Secured Bank Account: If you have a Secured/Good Neighbor Card or Secured 

MasterCard, your savings account with us that you have designated to secure repayment 
of your Account.

Transaction: A Purchase or a Cash Advance.
U.S.: United States.
Prime Rate: The highest prime rate published in the “Money Rates” section of the online 

version of The Wall Street Journal (WSJ).

HOW TO USE YOUR CARD AND ACCESS YOUR ACCOUNT
1. Card Transactions, Purchases and Cash Advances. You may use your Account 
and your Card to make a Purchase or obtain a Cash Advance by presenting your Card or your 
Account number to participating merchants and establishments where the Card is honored. We 
will also treat as a Cash Advance any transaction using Ready Reserve Overdraft Protection.
You may also use your Card to transfer balances from other creditors, to make other 
transactions by means of balance transfer coupons or checks, or for any other transactions 
that we encourage you to make through an introductory or promotional offer, in accordance 
with the additional terms and conditions that we may offer from time to time. Unless we tell 
you otherwise, we will also treat any such balance transfer or other transaction as a Purchase. 
You agree that any debt incurred using your Account or your Card is valid, regardless of the 
purpose of the Transaction. Purchases from a merchant that are directly convertible to cash 
(sometimes called “quasi-cash” transactions), such as purchases of casino gaming chips, 
lottery tickets, money orders, wire transfer services, travelers cheques or foreign currency, 
may not be permitted with your Card.  In the event it is permitted, it will be treated as a 
Cash Advance.  You may not use your Card or your Account for any illegal transaction or any 
gambling transaction. We reserve the right to decline any such transaction without notice. 
Unless prohibited by Applicable Law, we may, from time to time, limit the type, number and 
dollar amounts of any Transactions, even if you have sufficient available credit. We may also 
terminate or suspend your use of your Account and Card and access to your Account without 
notice unless prohibited by Applicable Law.
2. Credit Limit. We will inform you of your credit limit from time to time.  You must keep 
your Account balance below your credit limit. If you do not, you must still pay us. We may 
designate part of your credit limit as a cash advance limit. We may increase or decrease your 
credit limit or your cash advance limit at any time, without notice. Your available credit may 
not be restored for up to 7 days after we receive your payment.

3. Secured/Good Neighbor Cards and Secured MasterCards. If you have 
applied and been approved for a Secured/Good Neighbor Card or a Secured MasterCard, 
you have granted us a security interest in the funds, including any funds deposited following 
the effective date of this Agreement, in your Secured Bank Account. You acknowledge that 
you specifically intended to grant us the security interest in all funds in the Secured Bank 
Account, that this security interest is an express condition for your Account and that funds 
in your Secured Bank Account must remain on deposit during the term of this Agreement 
in accordance with the separate Secured Bank Account disclosure provided to you in the 
application you completed. You agree to sign all applications and documents that we may 
request from time to time that show that you have granted and assigned to us the security 
interest in the Secured Bank Account.
If you do not pay your Account balance or you or we decide to close your Account for any 
reason, you authorize us to apply all of the funds in the Secured Bank Account to your 
outstanding Account balance. If the outstanding Account balance exceeds the amount of 
funds in your Secured Bank Account, you will remain liable for any outstanding Account 
balances, including all fees or charges that may subsequently be charged to the Account, 
until the Account balance is paid in full.
We will release our security interest in the Secured Bank Account and our hold on the funds 
in the Secured Bank Account within 90 days after the Secured MasterCard is closed and the 
Account balance is paid in full.
4. Convenience Checks. We may issue Convenience Checks to you, which may be used 
to access your Account. We will treat any Convenience Check issued to you that we pay as a 
Cash Advance (except for a Convenience Check issued to you as part of a promotional offer 
which, unless we tell you otherwise, will be treated as a Purchase), and we will deduct the 
amount of the Convenience Check from your Cash Advance credit limit. Each Convenience 
Check must be denominated in U.S. dollars and completed and signed by you in the same 
manner as a personal check. If we provide you with Convenience Checks for your Account, 
you may not use them to pay any amount you owe on your Account. You may not request, 
and we will not honor, a stop payment on any Convenience Check. We reserve the right to 
return any Convenience Check unpaid if (a) the amount of the Convenience Check exceeds 
your Cash Advance credit limit; (b) your Account is not in good standing or you are otherwise 
in default of this Agreement; (c) your Card or Convenience Checks have been reported 
lost or stolen or your Account may have been subject to unauthorized use; (d) you use 
a Convenience Check to pay any amount you owe on your Account; or (e) for any other 
reason. We will not be liable if we choose to return any Convenience Check unpaid.
5. Unauthorized Use. You must notify us immediately and assist us in our 
investigation if your Card is lost or stolen or you believe someone is using your Account or 
a Card without your permission. If you notice the loss or theft of your Card or a possible 
unauthorized use of your Card or Account, you should contact us immediately at  
877-833-6197, Monday through Friday 7 AM to 8 PM (EST) or Saturday 8:30 AM to  
5 PM (EST). Outside of these hours, contact us at 800-972-3030.
6. Third-Party Claims or Defenses. We are not responsible if a third party refuses 
to accept or honor your Card or Account, even if you have sufficient available credit. Except 
as required by Applicable Law, we will not be responsible for any claim or defense you may 
have against any third party that arises out of or in connection with any Transaction with your 
Account or Card or any services or goods or other property purchased or leased using your 
Account or Card.

PAYING YOUR BILLS
7. Periodic Account Statements. Except as otherwise stated in this Agreement, we 
will send you an Account Statement. Unless you make other arrangements with us, your 
Account Statement will be mailed to you by regular mail to your address as it appears on 
our records.
We will send your Account Statement for each Billing Cycle at the end of which your Account 
has a debit or credit balance in excess of $1.00 or on which an interest charge has been 
imposed. Generally, you will receive 12 Account Statements each year your Account is open.  
We will not send your Account Statement if (a) we deem your Account uncollectible,  
(b) delinquency collection proceedings have been instituted, or (c) for any other reason 
permitted by Applicable Law. 
8. Payments. Your payment is due on or before the Payment Due Date shown on your 
Account Statement. You must pay at least the Minimum Payment Due shown on your 
Account Statement on a monthly basis, which will be the greater of (a) 2% of the New 
Balance, (b) 0.5% of the New Balance plus total billed interest charges and any fees, or 
(c) $35.00. Any New Balance less than $35 is payable in full. The Minimum Payment Due 
shown on your Account Statement will also include any amount past due and any amount 
by which your Account exceeds its credit limit. You agree to make all payments by check or 
other negotiable instrument drawn on a U.S. branch of a financial institution located in the 
U.S. or by money order. Payments must be denominated in U.S. dollars.

We credit your payments in accordance with the terms on your statement. If you mail your 
payment to an address other than the payment address shown on your statement, there 
may be a delay in crediting the payment to your Account. We can accept late payments, 
partial payments or payments marked “payment in full,” or with any other restrictive 
endorsement, without losing any of our rights under this Agreement. You must pay us in 
U.S. dollars in funds on deposit in the U.S. If you do not, we may refuse to accept your 
payment. We may also charge you the costs we incurred to collect the funds and we may 
select the currency conversion rate.
Although we may post payments as of the date we receive them, your Available Credit 
Limit may not be restored for up to 7 days after we receive your payment. If the Minimum 
Payment Due is to be automatically deducted from your checking or savings account with 
us, you agree to have on deposit in that account on the Payment Due Date available funds 
equal to the Minimum Payment Due. 
Payments on your Account that exceed the Minimum Payment Due will be allocated first to 
the Account balance with the highest APR, and then to each consecutive Account balance 
bearing the next highest APR, at the time payment is posted to your Account. Payments on 
your Account that do not exceed the Minimum Payment Due will be applied in the following 
order: interest charges, fees, any applicable installment balance minimum amount due that is 
calculated separately from the Minimum Payment Due, the Account balance with the lowest 
APR, then to each consecutive Account balance bearing the next lowest APR at the time 
payment is posted to your Account.
We may, in our sole discretion, offer you the ability to make your payments on an expedited 
basis. When you authorize us to process an expedited payment to your Account, we 
may charge you a fee. The amount of the fee will be disclosed to you at the time of the 
payment. We are not responsible if your financial institution dishonors an expedited payment 
for any reason, and we will retain the fee in those circumstances.
9. Prepayment. You may pay without penalty any portion of the entire New Balance or 
more than your Minimum Payment Due before the Payment Due Date. You understand that 
by making a prepayment, the total amount you owe us will be reduced but that you must pay 
the Minimum Payment Due in successive Billing Cycles as reflected in your Account Statement.

DETERMINATION OF INTEREST CHARGES
10. Monthly Periodic Rate. We determine the Monthly Periodic Rate by dividing the 
applicable APR by 12. 
11. Minimum Interest Charge. If you incur interest charges in any Billing Cycle that 
total less than $1.00, the interest charge that will be charged to your Account is $1.00.
12. Annual Percentage Rate (APR).
(a) All Cards Other Than Secured/Good Neighbor Card and Select Fixed Rate MasterCards 
and VISA Cards. If your Card is a Card other than a Secured/Good Neighbor MasterCard, 
Secured/Good Neighbor VISA, Select Fixed Rate MasterCard or Select Fixed Rate VISA, the 
following information applies to your Account:
APR for Purchases and Cash Advances. Documents accompanying your Card, 
which are incorporated by reference into this Agreement, disclose the APR for Purchases and 
Cash Advances in effect when your Account is opened. 
Variable APR for Purchases. If the APR for Purchases is a variable rate based on 
the Prime Rate plus a margin, we will calculate the rate monthly by adding the applicable 
margin for those Transactions to the Prime Rate. (A “margin” is the percentage we add to 
the Prime Rate to calculate the APR.) This APR may vary (increase and decrease), but will 
not exceed 29.99% (corresponding Monthly Periodic Rate of 2.49916%). Any increase 
or decrease in the Prime Rate will result in an increase or decrease in your Monthly Periodic 
Rate and the APR, and as a result, the interest charge and the Minimum Payment Due will 
change and may result in a smaller part of your payment being applied to reduce principal. 
We determine the Prime Rate two business days prior to the closing date of your Billing 
Cycle. Changes to the Monthly Periodic Rate and corresponding APR for Purchases will be 
applied to your existing Account balance and to subsequent Transactions effective as of 
the first day of the Billing Cycle in which we determine the interest rate. If The Wall Street 
Journal (WSJ) does not publish the prime rate, or if it changes the definition of Prime Rate, 
we may, at our sole discretion, substitute another index. 
(b) Secured/Good Neighbor Card and Select Fixed Rate MasterCards and VISA Cards. If your 
Card is a Secured/Good Neighbor MasterCard, Secured/Good Neighbor VISA Card, Select 
Fixed Rate MasterCard or Select Fixed Rate VISA Card, a non-variable Monthly Periodic Rate 
and corresponding APR will apply to all Transactions. Documents accompanying your Card, 
which are incorporated by reference into this Agreement, disclose the non-variable APRs in 
effect when your Account is opened. 
(c) Changes to Rates. Subject to Applicable Law, we may change the Monthly Periodic 
Rate and corresponding APR for Purchases and Cash Advances if you are in default 
of this Agreement, or if we, in our sole discretion and from time to time, decide to 

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take such action. (Please see the sections of this Agreement entitled “Penalty APR for 
Payments Late by 60 Days or More,” “Penalty APR for Other Default,” “Changes to this 
Agreement” and “Default.”)
(d) Introductory Purchase, Balance Transfer and Promotional APR Offers. At our discretion, 
we may offer you an introductory or promotional APR for all or a part of your Transactions. 
For example, we may offer you a promotional APR to encourage specific transactions, 
such as transferring balances from accounts you have with others, or an introductory APR 
for Purchases when you open an Account. The period of time for which the introductory 
or promotional APR applies may be limited. Any introductory or promotional APR offer 
will be subject to the terms of the offer and this Agreement. If applicable, we will disclose 
information regarding any introductory or promotional APRs and the period of time during 
which they are in effect in the document that accompanies your Card or in materials we 
send you about the offer after you obtain your Card. If (i) we receive a Minimum Payment 
Due after its Payment Due Date; (ii) your total outstanding balance exceeds your Account 
credit limit on the closing date of a Billing Cycle; or (iii) (A) a check, similar instrument or 
electronic payment order that you have used for payment on your Account has been returned 
to us unpaid for any reason, (B) we must return a check or other instrument because it 
is not signed or is otherwise incomplete, or (C) a Convenience Check used to access your 
Account is not honored for any reason, we may adjust the APR to the APR then in effect or 
the penalty APR, as applicable.
(e) Penalty APR for Payments Late by 60 Days or More. Subject to Applicable Law, we 
reserve the right to increase the APR to 29.99% (corresponding Monthly Periodic Rate 
of 2.49916%) on all new and outstanding Account balances each time we do not receive 
at least the Minimum Payment Due within 60 days of its Payment Due Date, including 
when we do not receive the Minimum Payment Due because a check, similar instrument or 
electronic payment order that we receive as payment on your Account has been returned to 
us unpaid for any reason, or we must return a check or other instrument because it is not 
signed or is otherwise incomplete. Once you become subject to this penalty APR, we may 
change your APR for outstanding balances back to the respective APRs in effect for your 
Account (not including any promotional APR), but only if you pay at least the Minimum 
Payment Due by the Payment Due Date for six (6) consecutive Billing Cycles. Any other 
variable or non-variable APR that would otherwise apply to new and outstanding Account 
balances will change to this penalty APR. 
(f) Penalty APR for Other Default. Subject to Applicable Law, we reserve the right to increase 
the APR to 29.99% (corresponding Monthly Periodic Rate of 2.49916%) on all new 
Transactions on your Account that occur more than 14 days after we send you notice of the 
increased APR each time (i) we receive a Minimum Payment Due after its Payment Due 
Date but before 60 days after its Payment Due Date; (ii) your total outstanding balance 
exceeds your Account credit limit on the closing date of a Billing Cycle; or (iii) (A) a check, 
similar instrument or electronic payment order that you have used for payment on your 
Account has been returned to us unpaid for any reason, (B) we must return a check or other 
instrument because it is not signed or is otherwise incomplete, or (C) a Convenience Check 
used to access your Account is not honored for any reason. Once you become subject to this 
penalty APR, we may change your APR back to the respective APRs in effect for your Account 
(not including any promotional APR), but only if you pay at least the Minimum Payment  
Due by the Payment Due Date for six (6) consecutive Billing Cycles. Any other variable or 
non-variable APR that would otherwise apply to new Account balances will change to this  
penalty APR.
13. Balance Subject to Interest Charge and Interest Charges.
(a) Balance Subject to Interest Charge. We will treat all fees (excluding Cash Advance fees) 
as Purchases for the purpose of computing the average daily balance for Purchases. We will 
treat Cash Advance fees as Cash Advances for the purpose of computing the average daily 
balance for Cash Advances. We calculate the balances of Purchases that are subject to an 
interest charge separately, based on the average daily balance of those Purchases in the 
Current Billing Cycle. We calculate the balance of Cash Advances that is subject to an interest 
charge separately, based on the average daily balance of those Cash Advances in the Current 
Billing Cycle. To determine the average daily balance for each type of Transaction (that 
is, Purchases and Cash Advances) during the Current Billing Cycle, we take the beginning 
balance of each type of Transaction each day, add any new Transactions of that type, and 
subtract any payments or credits applied to that type of Transaction that day. This gives us 
the daily balance for that type of Transaction. The daily balance for each type of Transaction 
is considered to be $0 for any day on which those portions of your Account have a credit 
balance. Then, we add all of the daily balances for the Current Billing Cycle and divide the 
total by the number of days in the Current Billing Cycle. This gives us an average daily 
balance of each type of Transaction for your Current Billing Cycle.
(b) Interest Charges. No interest charges (other than International Transaction Fees) will be 
imposed on Purchases if you pay in full the New Balance shown on the Account Statement 
for your Current Billing Cycle by the Payment Due Date. If you have not done so, an 
interest charge will accrue from the transaction date on Purchases at the applicable APR for 
Purchases until the date payment in full is posted to your Account.

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An interest charge will be imposed on Cash Advances from the Transaction date and included 
in the average daily balance of Cash Advances at the applicable APR for Cash Advances until 
the date payment in full is posted to your Account. There is no grace period or time period 
within which to pay and avoid an interest charge on Cash Advances.
The total interest charge for a Billing Cycle is the sum of the interest charges for Purchases 
and Cash Advances. To compute the periodic rate portion of interest charges for your Current 
Billing Cycle, we multiply the average daily balance of each type of your Transactions in 
the Current Billing Cycle by the applicable Monthly Periodic Rates for that cycle. Fees for 
Cash Advances and International Transactions, if any, are added to and included in the total 
interest charges for your Current Billing Cycle.
14. Fees.
Balance Transfer Fee. Unless your offer indicates otherwise, we will assess an interest 
charge in the form of a balance transfer fee equal to the greater of $5 or 4% of the total 
dollar amount of the balance you are transferring from another account to your Account.
Annual Fee. Certain cards have an annual fee. If your Card has an annual fee, the amount 
of the annual fee is disclosed in the application for your Account and also will be disclosed 
in the document that accompanies your Card. This fee is assessed for the use of the Account 
and associated services, and will be identified as a fee on your Account Statement in the first 
Billing Cycle after you open your Account and annually thereafter.
Cash Advance Fee. We will assess an interest charge in the form of a Cash Advance 
fee equal to the greater of $5 or 4% of the total dollar amount advanced for each Cash 
Advance on your Account.
Late Payment Fee. If we do not receive the Minimum Payment Due by the Payment 
Due Date, there is a late payment fee of $25. Any subsequent late fees will be $35 
until you make your required Minimum Payment Due by the Payment Due Date for six 
consecutive Billing Cycles.  In any event, the late payment fee will not be greater than your 
Minimum Payment Due for the Billing Cycle for which your payment was late.
International Transaction Fee. There is an interest charge in the form of a 
transaction fee equal to 3% of the U.S. dollar amount of each Foreign Transaction.
Expedited Card Delivery Fee. There is a delivery fee of $30 per Account if delivery of 
your Card is expedited.
Replacement Card Fee. We will assess a replacement card fee of $10 if we replace 
your Card at your request.
Convenience Check Fee. Unless your offer indicates otherwise, we will assess an 
interest charge in the form of a convenience check fee equal to the greater of $5 or 
4% of the total dollar amount of each convenience check used.
We may institute a standard charge or charges for the issuance, reissuance or use of the Card 
or for the reinstatement of any Card or Account privileges which have been suspended, as well 
as an annual fee and per item fee for each Transaction, and you agree to pay us such charges 
and fees.
15. Foreign Currency Transactions. If a Transaction is made in a foreign currency, 
we and MasterCard or Visa, depending on which Card is used, will convert the Transaction 
into a U.S. dollar amount. MasterCard and Visa will act in accordance with their operating 
regulations or conversion procedures in effect at the time the Transaction is processed. 
Currently, their regulations and procedures provide that the currency conversion rate used is 
either: (1) a wholesale market rate, or (2) a government-mandated rate in effect one day 
prior to the processing date. The currency conversion rate calculated in this manner that is in 
effect on the processing date may differ from the rate in effect on the transaction date or the 
posting date.
16. Billing Errors. A statement of your right to dispute billing errors appears below.

YOUR BILLING RIGHTS – KEEP THIS NOTICE FOR FUTURE USE
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 
What To Do If You Find a Mistake on Your Statement.  
If you think there is an error on your statement, write to us at:  
Fifth Third Bank, Attn: Disputes Resolution Department  
5050 Kingsley Drive, MD: 1MOC2G, Cincinnati, OH 45227.  
You may also contact us at 877-833-6197, Monday through Friday 7 AM to 8 PM (EST) 
and Saturday 8:30 AM to 5 PM (EST).
In your letter, give us the following information:
•  Account Information: Your name and Account number.
•  Dollar amount: The dollar amount of the suspected error.
•  Description of Problem: If you think there is an error on your bill, describe what you 

believe is wrong and why you believe it is a mistake.

You must contact us:
•  Within 60 days after the error appeared on your statement.
•  At least 3 Business Days before an automated payment is scheduled, if you want to stop 

payment on the amount you think is wrong.

You may notify us of potential errors in writing or by calling us. You may still be required to pay 
the amount(s) in question if the Bank determines the transaction is not an error. If you believe 
fraud has occurred on your account, please call us as soon as possible at 800-782-0279.
What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things:
1. Within 30 days of receiving your letter, we must tell you that we received your letter. We 

will also tell you if we have already corrected the error.

2. Within 90 days of receiving your letter, we must either correct the error or explain to you 

why we believe the bill is correct.

While we investigate whether or not there has been an error:
•  We cannot try to collect the amount in question, or report you as delinquent on that amount.
•  The charge in question may remain on your statement, and we may continue to charge 

you interest on that amount.

•  While you do not have to pay the amount in question, you are responsible for the 

remainder of your balance.

•  We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen:
•  If we made a mistake: You will not have to pay the amount in question or any interest or 

other fees related to that amount.

•  If we do not believe there was a mistake: You will have to pay the amount in question, 
along with applicable interest and fees. We will send you a statement of the amount you 
owe and the date payment is due. We may then report you as delinquent if you do not 
pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us 
within 10 days telling us that you still refuse to pay. If you do so, we cannot report you 
as delinquent without also reporting that you are questioning your bill. We must tell you 
the name of anyone to whom we reported you as delinquent, and we must let those 
organizations know when the matter has been settled between us.
If we do not follow all of the rules above, you do not have to pay the first $50 of the 
amount you question, even if your bill is correct.
Your Rights If You Are Dissatisfied With Your Card Purchase 
If you are dissatisfied with the goods or services that you have purchased with your Card, 
and you have tried in good faith to correct the problem with the merchant, you may have 
the right not to pay the remaining amount due on the Purchase. To use this right, all of the 
following must be true:

1. The Purchase must have been made in your home state or within 100 miles of 
your current mailing address, and the Purchase price must have been more than 
$50. (Note: Neither of these are necessary if your purchase was based on an 
advertisement we mailed to you, or if we own the company that sold you the 
goods or services.)

2. You must have used your Card for the Purchase. Purchases made with Cash 

Advances from an ATM do not qualify.

3. You must not yet have fully paid for the Purchase.

If all of the criteria above are met and you are still dissatisfied with the Purchase, contact us 
in writing at: Fifth Third Bank, Attn: Disputes Resolution Department, 5050 Kingsley Drive, 
MD 1MOC2G, Cincinnati, Ohio 45227.
While we investigate, the same rules apply to the disputed amount as discussed above.  
After we finish our investigation, we will tell you our decision. At that point, if we think you 
owe us an amount and you do not pay, we may report you as delinquent.

GENERAL PROVISIONS
17. Accepting this Agreement. This Agreement will be effective on either the date  
you sign or otherwise submit an application for the Account that we approve or the date 
you use, or someone you authorized uses, the Card or the Account, whichever is earlier. 
You agree that by using the Account or the Card, signing an Account application or other 
Account document or otherwise accepting the Account or the Card, you accept the terms and 
conditions of this Agreement.

18. Promise to Pay. By using your Card or your Account, you promise to pay us for all 
Transactions made on your Account, as well as any fees, interest charges or other charges.   
If this is a joint account, each of you, together and individually, is responsible for all amounts 
owed, even if only one of you uses the Account.
19. Your Responsibility. You are responsible for all Transactions and other amounts 
posted to your Account arising from the authorized use of your Account or Card. If you 
have authorized another person to use your Account or Card in any way, we will deem 
your authorization to include the authorization to make Transactions of any kind using your 
Account or Card and to incur related fees and charges. We will also deem your authorization 
to continue until you revoke it by preventing that person from using your Account or Card. 
We are not responsible for controlling any person whom you have asked us to add to your 
Account or someone you let use your Account or Card. You should think carefully before 
allowing anyone to become an authorized user on your Account because you are allowing 
that person to use the Account as you can. If you wish to remove that person’s ability to use 
your Account or Card, you must notify us in writing. This notice will not be effective until we 
receive and have had a reasonable opportunity to act on it.

OUR RIGHTS AND HOW THEY AFFECT YOU
20. Delays in Enforcement. We can delay enforcing or not enforce any of our rights 
under this Agreement without losing our right to enforce them in the future. For example, 
we may accept late payments or payments that are marked “payment in full” or with other 
restrictive endorsements without losing any of our rights under this Agreement.
21. Termination. Subject to Applicable Law, we may terminate this Agreement or revoke 
your right to use your Account or Card, along with your right to make future Transactions, at 
any time and for any reason without notice to you. You or anyone you authorized to use the 
Card or Account may terminate your Account and use of your Card at any time by calling us 
at 800-972-3030, or writing to us at Fifth Third Bank, 5050 Kingsley Drive,  
MD 1MOC2G, Cincinnati, Ohio 45227. Any request to terminate your Account will be 
effective after we have had a reasonable opportunity to act on such request. The termination 
of this Agreement, whether initiated by us or you, will not affect any of your or our rights 
and obligations under this Agreement. If this Agreement is terminated, you must still repay 
any amounts you owe us, even if we allow a Transaction to be completed with your Account 
or Card after this Agreement has been terminated. You agree to give to us or to destroy 
all of the Cards issued on your Account when we ask you to or when this Agreement is 
terminated. If someone attempts to use a Card after this Agreement is terminated, the Card 
may be retained. A Card also may be retained when you try to use it when certain other 
events occur.
22. Default. Subject to Applicable Law, your Account will be in default under this 
Agreement if any one of the following occurs: (a) you become generally unable to pay your 
debts, (b) you die or are declared legally incompetent, (c) you use a check or instrument 
for payment that is dishonored, (d) you fail to pay the Minimum Payment Due on or before 
your Payment Due Date, (e) any other creditor tries by legal process to take money of yours 
in our possession, (f) a petition is filed or other proceeding is commenced by or against you 
under the federal bankruptcy act or any other applicable federal or state insolvency laws, 
(g) you provide us with any false or misleading information, (h) you breach any of your 
other obligations under this Agreement, (i) you exceed your Account credit limit, (j) you are 
in default of any other credit agreement you have with us or any of our affiliates, or (k) we 
believe in good faith that you may not pay or perform your obligations under this Agreement. 
The payment of any fee charged by us will not cure the default that caused the fee.
23. Our Additional Rights When You Are in Default. If your Account is in 
default under this Agreement, we may, subject to Applicable Law, (a) require you to pay 
any portion of your outstanding Account balance immediately, (b) allow you to repay your 
Account subject to the terms and conditions of this Agreement, (c) immediately terminate 
your Account and cancel all Cards, (d) reduce your Account credit limit or otherwise limit 
your ability to make Transactions as discussed in this Agreement, (e) commence a legal 
proceeding against you to collect all amounts owed in connection with this Agreement, 
or (f) increase the APR for Purchases and Cash Advances. We also may charge you court 
costs and reasonable attorneys’ fees that we actually incur, as permitted by Applicable 
Law, if your Account is sent for collection to an attorney who is not our salaried employee. 
We will not be obligated to honor any attempted use of your Card or your Account if your 
Account is in default, or we have decided to terminate your Account or limit your ability to 
make Transactions as discussed in this Agreement. Except as otherwise provided for in this 
Agreement, interest charges will continue to accrue at the APR in effect at the time of default 
until your total Account balance, including such accrued interest charges, is paid in full. You 
agree that, subject to Applicable Law, if your Account is in default under this Agreement, 
you will accept calls from us at your home and your place of business regarding collection of 
your Account. You understand and agree that the calls to your home may be automatically 
dialed and a recorded message may be played. You agree such calls will not be considered 
“unsolicited” calls or telemarketing calls for purposes of state or federal law.

4

24. Reevaluation of Financial Condition and Credit History. We may 
reevaluate your financial condition and investigate any information you provided on your 
Account application at any time. In the course of doing so, we may obtain a current credit 
report and ask you for additional information about your financial condition by completing a 
Personal Financial Statement or such other form that we request from time to time. You give 
us your permission to obtain any information about you that we believe would be beneficial 
to facilitate our determination of your eligibility for the Account and the Card, including credit 
reports from consumer reporting agencies. We may, as a result of any such re-evaluation, 
(i) increase your credit line; (ii) decrease your credit line; or (iii) deem your Account to be 
in default.
25. Communicating With You: Consent to Contact by Electronic and  
Other Means. To the extent permitted by applicable law, you consent that we may 
contact you at any telephone number that you have given us or any number we have for 
you in our records, including your cellular or other wireless device, to service your account 
or for collection purposes. We have your permission to contact you by any means available, 
including by text message. You also agree that we may contact you using prerecorded 
messages or automatic dialers. When we use the words “we” and “us” in this paragraph, 
we are also referring to our affiliates, agents and service providers. If you give us an email 
address, you also consent to our contacting you by email.
26. Telephone Monitoring and Recording. You acknowledge that your telephone 
calls and other communications you provide to us may be monitored and recorded for 
training and quality control purposes. You agree that we may monitor, record, retain and 
reproduce your telephone calls and any other communications you provide to us, regardless 
of how transmitted to us, as evidence of your authorization to act in connection with any 
Transaction, your Account or other service contemplated by this Agreement. We will not be 
liable for any losses or damages that are incurred as a result of these actions. We are not, 
however, under any obligation to monitor, record, retain or reproduce such items, unless 
required to do so by Applicable Law.
27. Arbitration. You and we each agree that any Claim will be arbitrated instead of 
litigated in court under the circumstances and procedures set forth below. Any Claim will 
be resolved upon the election of arbitration by you or us pursuant to this provision and the 
American Arbitration Association (AAA) Rules in effect at the time the Claim is filed. (If for 
any reason the AAA is unable or unwilling or ceases to serve as arbitration administrator, 
another nationally recognized arbitration organization utilizing similar rules and procedures 
will be substituted by us.) With respect to Claims covered by this provision, a party who 
has asserted a Claim in a lawsuit in court may elect arbitration with respect to any Claim 
subsequently asserted in that lawsuit by any other party or parties. IF ARBITRATION IS 
CHOSEN BY ANY PARTY WITH RESPECT TO A CLAIM, NEITHER YOU NOR WE WILL HAVE 
THE RIGHT TO LITIGATE THAT CLAIM IN COURT OR HAVE A JURY TRIAL ON THAT CLAIM, 
OR TO ENGAGE IN PREARBITRATION DISCOVERY EXCEPT AS PROVIDED FOR IN THE AAA 
RULES. FURTHER, YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE AS A REPRESENTATIVE 
OR MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO 
ARBITRATION. EXCEPT AS SET FORTH BELOW, THE ARBITRATOR’S DECISION WILL BE FINAL 
AND BINDING. NOTE THAT OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT 
MAY ALSO NOT BE AVAILABLE IN ARBITRATION.
The AAA Rules and forms of the AAA may be obtained by calling 800-778-7879 or by 
visiting the AAA’s Web site at www.adr.org. All Claims must be filed at any AAA office.
There will be no authority for any Claims to be arbitrated on a class action basis. Any 
arbitration hearing that you attend will take place in the federal judicial district in which you 
reside. At your written request, we will temporarily advance up to $500 towards the filing, 
administrative and/or hearing fees for any Claim that you may file against us after you 
have paid an amount equivalent to the fee, if any, for filing such a Claim in state or federal 
court (whichever is less) in the judicial district in which you reside. At the conclusion of the 
arbitration, the arbitrator will decide who will ultimately be responsible for paying the filing, 
administrative and/or hearing fees in connection with the arbitration. Unless inconsistent 
with Applicable Law, each party will bear the expense of that party’s attorneys’, experts’ and 
witness fees, regardless of which party prevails in the arbitration.
This provision is made pursuant to a transaction involving interstate commerce and will 
be governed by the Federal Arbitration Act (FAA), 9 U. S. C. §§ 1 et seq., as amended. 
The arbitrator will apply applicable substantive law consistent with the FAA and applicable 
statutes of limitations and will honor claims of privilege recognized at law. Judgment upon 
the award rendered by the arbitrator may be entered in any court having jurisdiction. The 
arbitrator’s decision will be final and binding, except for any right of appeal provided by the 
FAA and except that, if the amount in controversy exceeds $100,000, any party can appeal 
the award to a three-arbitrator panel administered by the AAA, which will reconsider de novo 
any aspect of the initial award requested by the appealing party. The decision of the panel 
will be by majority vote. The costs of such an appeal will be borne by the appealing party 
regardless of the outcome of the appeal. As solely used in this provision, the terms we and 
us will for all purposes mean Fifth Third Bank, all of its parents, wholly- or majority-owned 
subsidiaries, affiliates, predecessors, successors and assigns, and all of their independent 

5

contractors, agents, employees, directors and representatives. This provision will 
survive termination of your Account, as well as the repayment of all outstanding 
amounts incurred in connection with this Agreement. If any portion of this provision 
is deemed invalid or unenforceable under any law or statute consistent with the 
FAA, it will not invalidate the remaining portions of this arbitration provision or the 
Agreement. In the event of a conflict or inconsistency between the AAA Rules and this 
arbitration provision, this provision will govern.
28. Changes to this Agreement. Subject to Applicable Law, we can change 
this Agreement at any time, regardless of whether you have access to your Account, 
by adding, deleting or modifying any provision (including increasing any rate 
of interest charge, increasing or adding fees or charges (including annual fees), 
changing the method of computing balances subject to interest charge, changing 
your Account credit limit, changing the date upon which interest charges begin to 
accrue, changing the Minimum Payment Due or limiting the number or amount 
of Transactions on your Account). Any such changes will generally be effective 
immediately unless we are required by Applicable Law to provide you with advance 
written notice of the proposed changes. If this is the case, those changes will be 
effective immediately following the effective date stated in the notice. Subject to 
Applicable Law, any such changes will apply to your outstanding Account balance 
on the effective date of the change and to any future balances created after that 
date. If we give you the right to reject a change (whether because it is required 
by Applicable Law or otherwise), and you do not notify us by the date stated in 
a notice, or if you notify us but then use your Account after the date stated in the 
notice, you will be deemed to accept all changes in the notice and to accept and 
confirm all terms of your Agreement and all changes in prior notices we have sent 
you regardless of whether you have access to your Account. If you reject a change 
that we make, we will close your Account. No change to any term of this Agreement 
will affect your obligation to pay all amounts you owe under this Agreement.
29. Waiver of Rights. Except as may be prohibited by Applicable Law, you agree 
to waive any right you may have for us to act promptly in bringing any action(s) 
against you (known as diligence); to demand payments of amounts due (known as 
presentment); to obtain an official certification of non-payment (known as protest); 
and to give notice that amounts due will not be paid (known as notice of dishonor or 
notice of default and non-payment).
30. Change of Address. We will rely on the address we have for you in our 
records for any Account communications we send to you unless and until either you 
or the U.S. Postal Service notifies us of a change of address and we have had a 
reasonable opportunity to act on such notice. If your Account is a joint Account, each 
of you appoints the other as your agent to designate the address to which any and all 
Account communications, including the Account Statement, may be sent to you.
31. Correspondence. To the extent permitted by Applicable Law, any 
communication you send to us will not be effective until we receive it and have had a 
reasonable opportunity to act on it. Any communication we send to you will, however, 
be effective and deemed delivered when mailed to you at your address as it appears 
on our records.
32. Assignment. You may not sell, assign or transfer your Account or Card or any 
of your rights and obligations under this Agreement. We may, however, sell, assign or 
transfer your Account, or any balance due thereunder, and our rights and obligations 
under this Agreement to another entity without your consent and without prior notice. 
That entity will take our place in this Agreement.
33. Severability. If any provision of this Agreement is deemed to be void or 
unenforceable by a court of competent jurisdiction, or any governmental agency, 
that provision will continue to be enforceable to the extent permitted by that court 
or agency, and the remainder of that provision will no longer be considered as part 
of this Agreement. All other provisions of this Agreement will, however, remain in full 
force and effect.
34. Governing Law. This Agreement is entered into between you and us in 
the State of Ohio, and your Account and this Agreement, and any claim, dispute or 
controversy arising from or relating to your Account or this Agreement, whether based 
in contract, tort, fraud or otherwise and regardless of the place where you live, is 
governed by, and construed in accordance with, the laws of the State of Ohio, without 
regard to Ohio’s conflict of laws principles, and applicable federal laws and regulations. 
The legality, enforceability and interpretation of this Agreement and the amounts 
contracted for under this Agreement also are governed by Ohio law and applicable 
provisions of federal law, and all amounts granted under this Agreement are extended 
from the State of Ohio.

35. Entire Agreement. You acknowledge that this Agreement, as amended from 
time to time, and the documents accompanying your Card that apply to your Account, 
which are incorporated by reference into this Agreement, make up the entire agreement 
between you and us and supersedes and may not be contradicted by evidence of any prior 
or contemporaneous written or oral communications and  understandings between you and 
us concerning the Account and the Card. Neither you nor we intend that anything in this 
Agreement should result in the assessment of fees or charges in excess of those permitted 
by Applicable Law. If any fee or charge assessed under this Agreement is finally determined 
to be in excess of that permitted by Applicable Law, the excess amount will be applied to 
reduce the outstanding balance in your Account or, if there is no outstanding balance, will 
be refunded to you. You agree that any documentation provided to you that indicates that a 
Transaction was made shall be admissible as evidence of such Transaction and shall be proof 
that such transaction or transfer was made.
36. Questions. If you have any questions about this Agreement or your Card, please 
contact us at 800-972-3030.
37. Section Headings. The Section headings used in this Agreement are only meant to 
organize this Agreement, and do not in any way limit or define your or our rights or  
obligations hereunder.

READY RESERVE OVERDRAFT PROTECTION, ELECTRONIC FUND 
TRANSFER AND ELECTRONIC BANKING SERVICES
38. Ready Reserve Overdraft Protection. You may set up this Account to cover 
overdrafts on your checking Account. If you do, then the terms of this Agreement and the 
Rules and Regulations Applicable to All Fifth Third Bank Consumer and Business Banking 
Accounts and Cards will apply. For purposes of this Agreement, Ready Reserve Overdraft 
Protection transactions will be treated as Cash Advances, subject to the Cash Advance APR.  
If you enroll in Ready Reserve Overdraft Protection, you may use your credit card to 
withdraw from your checking account at an ATM by entering your PIN and selecting 
withdraw from checking when prompted.
39. Use of Card for Electronic Fund Transfer (EFT) and  
Electronic Banking Services. 
If you use your Card as an ATM card, the terms of this Agreement and your checking account 
agreement titled, Rules and Regulations Applicable to All Fifth Third Bank Consumer and 
Business Banking Accounts and Cards, will apply.
Fifth Third Bank, Member FDIC.

6

3.NF-002-PP-0816
FACTS

Rev. 08/16
WHAT DOES FIFTH THIRD DO WITH YOUR PERSONAL INFORMATION?

WHY?

WHAT?

HOW?

Financial companies choose how they share your personal information. Federal law gives consumers the 
right to limit some, but not all, sharing. Federal law also requires us to tell you how we collect, share, and 
protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. 
This information can include:
• Social Security number, name, address, email address, income, and assets
• Payment history and account balances
• Credit history and credit scores

All ﬁnancial companies need to share customers’ personal information to run their everyday business. 
In the section below, we list the reasons ﬁnancial companies can share their customers’ personal 
information; the reasons Fifth Third chooses to share; and whether you can limit this sharing.

REASONS WE CAN SHARE YOUR PERSONAL INFORMATION

DOES FIFTH THIRD SHARE?

CAN YOU LIMIT THIS SHARING?

For our everyday business purposes— such as to process 
your transactions, maintain your account(s), respond to court 
orders and legal investigations, or report to credit bureaus

For our marketing purposes— to offer our products 
and services to you

For joint marketing with other ﬁnancial companies

For our affiliates’ everyday business purposes—
information about your transactions and experiences

For our affiliates’ everyday business purposes—
information about your creditworthiness 

For our affiliates to market to you

For nonaffiliates to market to you

Yes

Yes

Yes

Yes

Yes

Yes

No

No

No

No

No

Yes

Yes

N/A

TO LIMIT 
OUR 
SHARING

• Call 800-889-5269—our menu will prompt you through your choice(s); or
• Visit any Fifth Third Banking Center.
Please note: If you are a new customer, we can begin sharing your information 30 days from the date 
we sent this notice. When you are no longer our customer, we continue to share your information as 
described in this notice. However, you can contact us at any time to limit our sharing. 

QUESTIONS?

Call 800-889-5269 or go to 53.com.

WHO WE ARE

Who is providing this notice?

WHAT WE DO
How does Fifth Third protect my 
personal information?

How does Fifth Third collect my 
personal information?

To protect your personal information from unauthorized access and use, we 
use security measures that comply with federal law. These measures include 
computer safeguards and secured ﬁles and buildings.

We collect your personal information, for example, when you: 
• Open an account or apply for a loan
• Pay your bills or make a deposit
• Use your credit or debit card

We also collect your personal information from others, such as credit bureaus, 

7

 
Why can’t I limit all sharing?

What happens when I limit 
sharing for an account I hold 
jointly with someone else?

Federal law gives you the right to limit only:
• sharing for affiliates’ everyday business purposes–information about 
  your creditworthiness
• affiliates from using your information to market to you
• sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to 
limit sharing. See below for more information on state laws. 

Your choices will apply to everyone on your account.

DEFINITIONS

Affiliates

Nonaffiliates

Joint marketing

Companies related by common ownership or control. They can be financial and 
nonfinancial companies.
• Our affiliates include companies with a Fifth Third name; financial companies 
  such as an insurance agency or a leasing company.

Companies not related by common ownership or control. They can be financial
and nonfinancial companies.
• Fifth Third does not share information with nonaffiliates so they can market to you.

A formal agreement between nonaffiliated financial companies that together 
market financial products or services to you.
• Our joint marketing partners include but may not be limited to insurance companies.

OTHER IMPORTANT INFORMATION
If you have elected to limit our sharing, your opt-out election is indefinite.
No action is necessary to preserve your opt-out status.
Nevada law requires that we provide you with the following contact information: 

Fifth Third, Customer Service
Privacy Administration
P.O. Box 4444
Cincinnati, OH 45263-4444

Bureau of Consumer Protection, Office of the Nevada Attorney General
555 East Washington Street, Suite 3900
Las Vegas, NV 89101
Phone: 702-486-3132, Email: BCFINFO@ag.state.nv.us

CA, ND and VT residents: Accounts with mailing addresses in these states will be treated as if they have selected for 
us to not share your credit and personal financial information with other Fifth Third companies. For CA and VT 
residents, accounts with mailing addresses in these states will be treated as if they have selected for us not to share 
information under a joint marketing agreement as defined above. 

CUSTOMER IDENTIFICATION PROGRAM

In accordance with the USA PATRIOT Act, Federal law requires all financial institutions to obtain, verify, and record information that 
identifies each individual or entity opening an account. This includes all personal and commercial accounts, including loan and deposit 
accounts, as well as trust, brokerage, insurance, and investment management accounts.

What This Means To Our Customers
When you open an account, you will be asked for your name, address, Social Security or tax identification number, date of birth 
(if applicable), and other information that will allow Fifth Third to identify you. You will also be asked to furnish your driver’s license 
or other identifying documents. We are required to follow this procedure each time an account is opened, even if you are a current 
customer of Fifth Third.

LIST OF AFFILIATES

Fifth Third Bank, an Ohio Banking Corporation
Fifth Third Insurance Agency, Inc.
Fifth Third Mortgage Company
Fifth Third Securities, Inc. Member FINRA/SIPC
Fifth Third Mortgage Insurance Reinsurance Co.
American Tax and Property Reporting, Inc.

Fifth Third Equipment Finance Company
ClearArc Capital, Inc.
Vantiv, Inc. and Vantiv, LLC
SLK Global Solutions Pvt. Ltd.
SLK Global Solutions Philippines, Inc.
Fifth Third Commercial Funding, Inc.

Fifth Third Holdings, LLC
Fifth Third Mortgage-Michigan, LLC
Fifth Third Auto Leasing Trust
Vista Settlement Services, LLC
Card Management Company, LLC

Deposits and credit products provided by Fifth Third Bank. Member FDIC.        Equal Housing Lender.
Important Information About Credit Reporting
We may report information about your accounts to credit bureaus. Late payments, missed payments, or other defaults on your account 
may be reflected in your credit report.
Fifth Third Bank provides access to investments and investment services through various subsidiaries, including Fifth Third Securities.
Fifth Third Securities is the trade name used by Fifth Third Securities, Inc., member FINRA/SIPC, a registered broker-dealer and a 
registered investment advisor registered with the U.S. Securities and Exchange Commission (SEC). Registration does not imply a certain 
level of skill or training. Securities and investments offered through Fifth Third Securities, Inc. and insurance products:

Are Not FDIC Insured

Offer No Bank Guarantee

May Lose Value

Are Not Insured By Any Federal Government Agency

Are Not A Deposit

Insurance products made available through Fifth Third Insurance Agency, Inc.

8

F03-S926-3 -0916

08/16

How  We  Will  Calculate  Your  Balance:  We  use  a  method  called  “average  daily 
balance (including new purchases).”

Loss  of  Introductory  APR:  We  may  end  your  introductory  APR  for  Purchases  and 
Balance Transfers and apply the Penalty Rate if you make a late payment.

Billing Rights: Information on your rights to dispute transactions and how to exercise 
those rights is provided in your Account Agreement.  

Prime Rate: Variable APRs are based on the 3.50% Prime Rate as of 9/1/2016. 

Variable APRs for Purchases and Balance Transfers: The Purchase and Balance 
Transfer APR is calculated using the Prime Rate (“Prime”) plus a margin (percentage we add 
to Prime) of 9.74%, 12.74%, 15.74% or 20.74%.  

Monthly Periodic Rate for Purchases and Balance Transfers is 1.10333% to 2.02000%. 
The Monthly Periodic Rate for Cash Advances is 2.08250%. The Monthly Periodic Rate for 
Penalty is 2.49916%.

Variable  Based  on  Prime: The Prime Rate means the Prime Rate published in the 
“Money Rates” section of the online version of The Wall Street Journal (WSJ). We determine 
the Prime Rate two business days prior to the closing date of your Billing Cycle. Changes to 
the Monthly Periodic Rate and corresponding APR for Purchases and Balance Transfers will 
be applied to your existing Account balance and to subsequent transactions effective the first 
day of the Billing Cycle in which we determine the interest rate. Any increase or decrease in 
the Prime Rate will result in an increase or decrease in your Monthly Periodic Rate and the 
APR, and as a result, the interest charge and the Minimum Payment Due will change and 
may result in a smaller part of your payment being applied to reduce principal.

Fees and Credit Disclosures for Cash Rewards Card,  
Columbus Zoo Credit Card, Nashville Predators Credit Card, 
Real Life Rewards® Credit Card and  
Stand Up To Cancer® Credit Card

Interest Rates and Interest Charges

Annual  
Percentage  
Rate (APR)  
for Purchases:

APR for 
Balance 
Transfers:

APR for Cash 
Advances

Penalty APR 
and When it 
Applies

How to 
Avoid Paying 
Interest on 
Purchases

Minimum 
Interest 
Charge

FEES

Annual Fees

• Annual Fee

Transaction Fees

•  Balance Transfer

•  Cash Advance

0% introductory APR for the first 12 Billing Cycles after the 
account is opened. 

After the introductory period, your APR will be  
13.24% to 24.24%, based on your  
creditworthiness. After account opening, this APR will vary  
with the market based on the Prime Rate.

0% introductory APR for the first 12 Billing Cycles after the 
account is opened. 

After the introductory period, your APR will be  
13.24% to 24.24%, based on your creditworthiness.  
After account opening, this APR will vary with the market  
based on the Prime Rate.

24.99%

29.99%
This APR may be applied to your Account if you:

1) Make a late payment; 
2) Make a payment that is returned; 
3) Use a Convenience Check that is not honored. 

How Long Will the Penalty APR Apply? If your APRs  
are increased because you are 60 days late, the Penalty APR  
will apply until you make six consecutive minimum payments  
when due. If your APRs are increased for other reasons listed 
above, the Penalty APR will apply for an indefinite period of time. 

Your due date is at least 23 days after the close of each Billing 
Cycle. We will not charge you interest on Purchases if you pay 
your entire balance by the due date. 

If you are charged interest, the charge will be no less than $1.00.

None

Either $5 or 4% of the amount of each transfer, whichever  
is greater.

Either $5 or 4% of the amount of each Cash Advance,  
whichever is greater.

•  Convenience Check

Either $5 or 4% of the amount of each check, whichever  
is greater.

•  International  
Transaction

Penalty Fees

•  Late Payment

3% of each credit card transaction in U.S. dollars.

Up to $35

9

Employee Platinum Rewards Card Fees  
and Credit Disclosures

Interest Rates and Interest Charges

Annual  
Percentage  
Rate (APR)  
for Purchases:

APR for 
Balance 
Transfers:

5.49%. This APR will vary with the market based on the 
Prime Rate.  

5.49%. This APR will vary with the market based on the 
Prime Rate.  

APR for Cash 
Advances

18.49%. This APR will vary with the market based on the 
Prime Rate.

Penalty APR 
and When it 
Applies

29.99%
This APR may be applied to your Account if you:

1) Make a late payment; 
2) Make a payment that is returned; 
3) Use a Convenience Check that is not honored. 

How  We  Will  Calculate  Your  Balance:  We  use  a  method  called  “average  daily 
balance (including new purchases).”

Billing  Rights: Information on your rights to dispute transactions and how to exercise 
those rights is provided in your Account Agreement.

Prime Rate: Variable APRs are based on the 3.50% Prime Rate as of 9/1/2016.

Variable APRs for Purchases, Balance Transfers and Cash Advances: The 
Purchase  and  Balance  Transfer  APR  is  calculated  using  the  Prime  Rate  (“Prime”)  plus  a 
margin (percentage we add to Prime) of 1.99%. The Cash Advance APR is calculated using 
Prime plus a margin of 14.99%.  

Monthly  Periodic  Rate  for  Purchases  and  Balance  Transfers  is  0.45750%.  The  
Monthly  Periodic  Rate  for  Cash  Advances  is  1.54083%.  The  Monthly  Periodic  Rate  for 
Penalty is 2.49916%.

How Long Will the Penalty APR Apply? If your APRs  
are increased because you are 60 days late, the Penalty APR  
will apply until you make six consecutive minimum payments  
when due. If your APRs are increased for other reasons listed 
above, the Penalty APR will apply for an indefinite period of time. 

Your due date is at least 23 days after the close of each Billing 
Cycle. We will not charge you interest on Purchases if you pay 
your entire balance by the due date. 

Variable  Based  on  Prime:  The  Prime  Rate  means  the  Prime  Rate  published  in  the 
“Money Rates” section of the online version of The Wall Street Journal (WSJ). We determine 
the Prime Rate two business days prior to the closing date of your Billing Cycle. Changes to 
the Monthly Periodic Rate and corresponding APR for Purchases and Balance Transfers will be 
applied to your existing Account balance and to subsequent transactions effective the first day 
of the Billing Cycle in which we determine the interest rate. Any increase or decrease in the 
Prime Rate will result in an increase or decrease in your Monthly Periodic Rate and the APR, 
and as a result, the interest charge and the Minimum Payment Due will change and may 
result in a smaller part of your payment being applied to reduce principal. 

If you are charged interest, the charge will be no less than $1.00.

None

Either $5 or 4% of the amount of each transfer, whichever  
is greater.

Either $5 or 4% of the amount of each Cash Advance,  
whichever is greater.

How to 
Avoid Paying 
Interest on 
Purchases

Minimum 
Interest 
Charge

FEES

Annual Fees

• Annual Fee

Transaction Fees

•  Balance Transfer

•  Cash Advance

•  Convenience Check

Either $5 or 4% of the amount of each check, whichever  
is greater.

•  International  
Transaction

Penalty Fees

•  Late Payment

3% of each credit card transaction in U.S. dollars.

Up to $35

10

How  We  Will  Calculate  Your  Balance:  We  use  a  method  called  “average  daily 
balance (including new purchases).”

Loss  of  Introductory  APR:  We  may  end  your  introductory  APR  for  Purchases  and 
Balance Transfers and apply the Penalty Rate if you make a late payment.

Billing Rights: Information on your rights to dispute transactions and how to exercise 
those rights is provided in your Account Agreement.

Prime Rate: Variable APRs are based on the 3.50% Prime Rate as of 9/1/2016.

Variable APRs for Purchases and Balance Transfers: The purchase and balance 
transfer APR is calculated using the Prime Rate (“Prime”) plus a margin (percentage we add 
to Prime) of 7.74%, 9.74%, 12.74%, 15.74% or 20.74%.  

Monthly Periodic Rate for Purchases and Balance Transfers is 0.93666% to 2.02000%.  
The Monthly Periodic Rate for Cash Advances is 2.08250%. The Monthly Periodic Rate for 
Penalty is 2.49916%.

Variable  Based  on  Prime: The Prime Rate means the Prime Rate published in the 
“Money Rates” section of the online version of The Wall Street Journal (WSJ). We determine 
the Prime Rate two business days prior to the closing date of your Billing Cycle. Changes to 
the Monthly Periodic Rate and corresponding APR for Purchases and Balance Transfers will 
be applied to your existing Account balance and to subsequent transactions effective the first 
day of the Billing Cycle in which we determine the interest rate. Any increase or decrease in 
the Prime Rate will result in an increase or decrease in your Monthly Periodic Rate and the 
APR, and as a result, the interest charge and the Minimum Payment Due will change and 
may result in a smaller part of your payment being applied to reduce principal.

Platinum Card Fees and Credit Disclosures

Interest Rates and Interest Charges

Annual  
Percentage  
Rate (APR)  
for Purchases:

APR for 
Balance 
Transfers:

APR for Cash 
Advances

Penalty APR 
and When it 
Applies

How to 
Avoid Paying 
Interest on 
Purchases

Minimum 
Interest 
Charge

FEES

Annual Fees

• Annual Fee

Transaction Fees

•  Balance Transfer

•  Cash Advance

0% introductory APR for the first 15 Billing Cycles after the 
account is opened. 

After the introductory period, your APR will be  
11.24% to 24.24%, based on your  
creditworthiness. After account opening, this APR will vary  
with the market based on the Prime Rate.

0% introductory APR for the first 15 Billing Cycles after the 
account is opened. 

After the introductory period, your APR will be  
11.24% to 24.24%, based on your creditworthiness.  
After account opening, this APR will vary with the market  
based on the Prime Rate.

24.99%

29.99%
This APR may be applied to your Account if you:

1) Make a late payment; 
2) Make a payment that is returned; 
3) Use a Convenience Check that is not honored. 

How Long Will the Penalty APR Apply? If your APRs  
are increased because you are 60 days late, the Penalty APR  
will apply until you make six consecutive minimum payments  
when due. If your APRs are increased for other reasons listed 
above, the Penalty APR will apply for an indefinite period of time. 

Your due date is at least 23 days after the close of each Billing 
Cycle. We will not charge you interest on Purchases if you pay 
your entire balance by the due date. 

If you are charged interest, the charge will be no less than $1.00.

None

Either $5 or 4% of the amount of each transfer, whichever  
is greater.

Either $5 or 4% of the amount of each Cash Advance,  
whichever is greater.

•  Convenience Check

Either $5 or 4% of the amount of each check, whichever  
is greater.

•  International  
Transaction

Penalty Fees

•  Late Payment

3% of each credit card transaction in U.S. dollars.

Up to $35

11

How  We  Will  Calculate  Your  Balance:  We  use  a  method  called  “average  daily 
balance (including new purchases).”

Billing Rights: Information on your rights to dispute transactions and how to exercise 
those rights is provided in your Account Agreement.  

Prime Rate: Variable APRs are based on the 3.50% Prime Rate as of 9/1/2016.

Variable APRs for Purchases and Balance Transfers: The Purchase and Balance 
Transfer APR is calculated using the Prime Rate (“Prime”) plus a margin (percentage we 
add to Prime) of 20.74%.

Monthly  Periodic  Rate  for  Purchases  and  Balance  Transfers  is  2.02000%.  The  
Monthly  Periodic  Rate  for  Cash  Advances  is  2.08250%.  The  Monthly  Periodic  Rate  for 
Penalty is 2.49916%.

Variable  Based  on  Prime: The Prime Rate means the Prime Rate published in the 
“Money Rates” section of the online version of The Wall Street Journal (WSJ). We determine 
the Prime Rate two business days prior to the closing date of your Billing Cycle. Changes to 
the Monthly Periodic Rate and corresponding APR for Purchases and Balance Transfers will 
be applied to your existing Account balance and to subsequent transactions effective the first 
day of the Billing Cycle in which we determine the interest rate. Any increase or decrease in 
the Prime Rate will result in an increase or decrease in your Monthly Periodic Rate and the 
APR, and as a result, the interest charge and the Minimum Payment Due will change and 
may result in a smaller part of your payment being applied to reduce principal.

Secured Card Fees and Credit Disclosures

Interest Rates and Interest Charges

Annual  
Percentage  
Rate (APR)  
for Purchases 
and Balance 
Transfers

APR for Cash 
Advances

Penalty APR 
and When it 
Applies

How to 
Avoid Paying 
Interest on 
Purchases

Minimum 
Interest 
Charge

FEES

Annual Fees

• Annual Fee

Transaction Fees

•  Balance Transfer

•  Cash Advance

24.24%.   
This APR will vary with the market based on the Prime Rate.

24.99%

29.99%
This APR may be applied to your Account if you:

1) Make a late payment; 
2) Make a payment that is returned; 
3) Use a Convenience Check that is not honored. 

How Long Will the Penalty APR Apply? If your APRs  
are increased because you are 60 days late, the Penalty APR  
will apply until you make six consecutive minimum payments  
when due. If your APRs are increased for other reasons listed  
above, the Penalty APR will apply for an indefinite period of time. 

Your due date is at least 23 days after the close of each Billing 
Cycle. We will not charge you interest on Purchases if you pay 
your entire balance by the due date. 

If you are charged interest, the charge will be no less than $1.00.

$24.00

Either $5 or 4% of the amount of each transfer, whichever  
is greater.

Either $5 or 4% of the amount of each Cash Advance,  
whichever is greater.

•  Convenience Check

Either $5 or 4% of the amount of each check, whichever  
is greater.

•  International  
Transaction

Penalty Fees

•  Late Payment

3% of each credit card transaction in U.S. dollars.

Up to $35

12