HAWAII STATE FEDERAL CREDIT UNION 
VISA PLATINUM and PLATINUM SHARE SECURED 
CREDIT CARD AGREEMENT 

Effective July 1, 2011 

Please refer to the Visa Platinum Account Disclosure and the Visa Platinum Share 
Secured Account Disclosure, which are incorporated herein by reference. 

This is an agreement between you and us, Hawaii State Federal Credit Union, covering 
your  Visa  Platinum  and  Platinum  Share  Secured  Credit  Card  Account  with  us.  In  this 
Agreement, “we”, “us,” “our,” and “HSFCU” refer to Hawaii State Federal Credit Union. 
“Account” means your Visa Platinum and Platinum Share Secured Credit Card Account 
with us.  “Card” means the Visa Credit Card issued for the Account and any duplicates, 
renewals or substitutions that are issued for the Card. 

1. 

RESPONSIBILITY: 
By applying for, accepting, signing, or authorizing others to use your Card, a Visa 
Access Device (such as a Convenience Check), or Account, you, and all joint 
Account holders, are bound by this Agreement and agree to be liable for all 
Purchases, Cash Advances, Balance Transfers, Fees, Charges and other 
transactions arising from the use of your Account, Card or Access Device. 

You are responsible for all transactions, Fees and Charges made or incurred by 
yourself, any joint Account holder, any authorized user, and anyone else to 
whom you, a joint Account holder, or an authorized user allows access to the 
Account, Card or Access Device.  This responsibility continues until the Card is 
recovered. You cannot disclaim this responsibility by notifying us, but if you so 
request we will close your Account for new Purchases, Cash Advances and 
Balance Transfers, and you will be required to surrender all Cards and Access 
Devices. Your obligation to pay the entire Account Balance continues regardless 
of any agreement, divorce decree or other court judgment, of which we are not a 
party that directs someone else to pay the Account Balance. 

If this is a joint Account, you agree to be bound by this Agreement and to be 
liable jointly and severally, even if the Account is canceled or terminated. Any 
one of you may cancel the Account and the termination will be effective as to all 
of you. Also, notice sent to any one of you will be considered notice to all of you. 
We may collect from or take legal action against one of you without giving up any 
of our rights against the others on the Account. This Agreement also is binding 
upon your heirs and personal representatives in probate and upon anyone to 
whom you assign your assets or who succeeds to them in any other way. 

 
 
 
 
 
 
 
2. 

3. 

4. 

CREDIT INFORMATION: 
You authorize us to verify all your credit information when opening, renewing or 
reviewing your Account. You also authorize us to receive and provide credit 
information about you, now and in the future. 

CREDIT LIMIT: 
We have established a line of credit for you. You will be advised of the credit limit 
applicable to your Account. Your credit limit also will appear on each of your 
Periodic Statements. You may increase your credit limit only by written 
application to us. You agree not to allow your outstanding Balance to exceed 
your approved credit limit. If you do exceed your credit limit, we may not honor 
your transactions. By doing so, we do not give up any of our rights under this 
Agreement and we may require that you immediately pay any amount over your 
credit limit. We also may change your credit limit or suspend or terminate your 
credit privileges at any time without prior notice. However, if we change your 
credit limit or suspend or terminate your credit privileges, we will give you notice 
separately or on your next Periodic Statement. 

CASH ADVANCES, ATMs, PINs, ACCESS DEVICES, ACCESS CODES: 
You can use your Card to obtain Cash Advances at any financial institution or 
Automated Teller Machine (ATM) that displays the Visa logo. Cash Advances are 
limited to the lower of the dollar amount allowed by the financial institution or 
ATM network or your credit limit. 

Any Personal Identification Number (PIN) or Access Code issued to you is 
confidential and serves as a substitute for your Cardholder signature. You should 
not disclose your PIN or Access Code to anyone, nor record your PIN or Access 
Code on your Card or Access Device, nor keep your PIN or Access Code with 
your Card or Access Device. You are responsible for their safekeeping. We may 
at any time suspend or cancel your access to ATMs and Access Devices without 
cause or prior notice. 

If you use an ATM not owned by us, you may be charged a fee by an ATM 
operator or any ATM network used to complete the transfer (and you may be 
charged a fee for a balance inquiry) even if you do not complete a funds transfer.  
The fee will be debited from your Account if you elect to complete the transaction 
or continue with the balance inquiry. 

Additional information on Access Devices such as Convenience Checks may be 
provided to you with the Access Device. Please call us if you have any questions 
regarding their use. Convenience Checks that are paid by us will not be returned 
to you. 

5. 

ANNUAL FEE: 
None 

2 

 
 
 
 
6. 

FINANCE CHARGES: 

a. 

General Information; Standard Annual Percentage Rate (APR). 

We will not charge you interest on your Purchases if you pay your entire balance 
by the due date each month and do not use your Account for Cash Advances, 
Balance Transfers and Convenience Checks.  (If your payment exceeds the 
required minimum periodic payment, we will allocate the excess to the balance 
with the highest APR first, based on the day payment is credited, including 
transactions that occur after the close of the billing cycle.) 

Otherwise, the New Balance and subsequent Purchases will be subject to 
interest from the posting date (which is the date that our credit card service 
processor posts the transaction to your Account).  Your Payment Due Date is at 
least twenty-five days after the close of your billing cycle 

We will begin charging interest on Balance Transfers, Cash Advances and 
Convenience Checks on the posting date.  There is no grace period for Balance 
Transfers, Cash Advances and Convenience Checks. 

We calculate interest by applying the monthly periodic rate (as shown below)  to 
the Average Daily Balance of your Account, including current transactions. 

The standard periodic rate and Annual Percentage Rate (APR) for your Account 
may increase or decrease every calendar quarter, and are based on an index 
plus a margin.  For Visa Platinum Accounts, the margin is based on your 
creditworthiness and may be between 5.25% and 11.25%.  For Visa Platinum 
Share Secured Accounts, the margin is 5.25%. 

The index is the US Prime Rate published in the Wall Street Journal.  We will use 
the most recent index available as of ten (10) days before the end of the calendar 
quarter.  We will adjust your standard APR if the index differs by at least 100 
basis points, up or down, from the index last used to establish your standard 
APR.  The adjusted APR will be effective as of the start of the statement period 
of the first month of the new calendar quarter (January, April, July and October). 

An increase in the APR and the monthly periodic rate may result in a higher 
interest charge and higher minimum payments, while a decrease in those rates 
may result in a lower interest charge and lower minimum payments, assuming 
the same principal balance and number of days in the billing cycle. 

Platinum Account holders will be advised of the margin and the current APR 
applicable to your Account after your application is approved. Should you choose 
not to accept the margin and APR that applies to your Account, you may cancel 
your application prior to using the Account. Your APR also will appear on your 
Periodic Statement. 

3 

 
 
 
 
 
 
 
The  current  standard  monthly  periodic  rates  and  APRs  for  Purchases,  Cash 
Advances, Convenience Checks and Balance Transfers are as follows: 

PERIODIC RATE 
(Monthly) 

APR 

Visa Platinum 

.708% to 1.208% 

8.5% to 14.5% 

Visa Platinum 
Share Secured 

0.708% 

8.5% 

We figure the interest charge for Purchases on your Account by applying the 
periodic rate to the “Average Daily Balance” of Purchases (including current 
Purchases).  To get the “Average Daily Balance” of Purchases, we take the 
beginning Purchase Balance of your Account each day, add any new Purchases, 
and subtract any unpaid interest or other finance charges and any payments or 
credits applied to your Purchase Balance.  This gives us the Daily Balance for 
Purchases.  Then, we add up all the Purchase Daily Balances for the billing cycle 
and divide the total by the number of days in the billing cycle.  This gives us the 
“Average Daily Balance” for Purchases. 

We figure the interest charge for Cash Advances on your Account by applying 
the periodic rate to the “Average Daily Balance” of Cash Advances (including 
current transactions).  To get the “Average Daily Balance” of Cash Advances, we 
take the beginning Cash Advance balance of your Account each day, add any 
new Cash Advances, and subtract any unpaid interest or other finance charges 
and any payments or credits applied to your Cash Advance Balance.  This gives 
us the Daily Balance for Cash Advances.  Then, we add up all the Cash Advance 
Daily Balances for the billing cycle and divide the total by the number of days in 
the billing cycle.  This gives us the “Average Daily Balance” for Cash Advances.  
Balance Transfers and Convenience Checks are treated as Cash Advances for 
purposes of determining the interest charge. 

Introductory APR for Purchases, Balance Transfers and Convenience 

b. 
Checks for New Accounts. 

Account holders of new Visa Accounts will enjoy an Introductory APR for 
Purchases, Balance Transfers and Convenience Checks for the first six (6) 
months after the Account is opened.  The Introductory APR for Purchases is 
6.9% currently (which corresponds to a monthly periodic rate of 0.575%), and for 
Balance Transfers and Convenience Checks is 6.9% currently (which 
corresponds to a monthly periodic rate of 0.575%). After the sixth month, the 
APR and periodic rate will increase to the standard APR (Visa Platinum 8.5% to 
14.5% currently, based on your creditworthiness; Visa Platinum Share Secured 
8.5% currently) and the standard monthly periodic rate (Visa Platinum 0.708% to 
1.208% currently; Visa Platinum Share Secured 0.708% currently) for the 
Account.  The standard rate will apply to all existing Balances as of the six-month 
anniversary. 

4 

 
 
 
 
 
The Introductory APR does not apply to Balance Transfers and Convenience 
Checks to any HSFCU account (e.g., loans and credit cards issued by HSFCU) 
or to any Cash Advances, whenever made. 

Please see Section 6.c. (Introductory, Promotional, and Special APRs) below for 
more information.   

c. 

Introductory, Promotional and Special APRs.   

From time to time, we may offer an Introductory, Promotional or Special APR.  
These Introductory, Promotional or Special APRs will be subject to the terms and 
conditions as outlined in the disclosures in effect during the Introductory, 
Promotional or Special period. Any Introductory, Promotional or Special APR that 
we may offer will be separately identified on your Periodic Statement as well as 
the Balances for which these APRs apply. These separate Balances and the 
related interest charge will be calculated as described above.  Upon expiration of 
the Introductory, Promotional or Special APR, the APR will be adjusted to the 
standard APR.  The standard APR will apply to all existing Balances as of the 
six-month anniversary. 

Balance Transfers and Convenience Checks to any HSFCU account (e.g., loans 
and credit cards issued by HSFCU) do not qualify for any Introductory, 
Promotional or Special APRs or periodic rates. 

7. 

OTHER CHARGES:  
The following other charges will be added to your Account, as applicable. 
a. 

Late Payment Fee: Up to the greater of 5% of the past due payment or 
$10 (but not to exceed the amount of the past due payment) if the 
Minimum Payment is not received within ten (10) days after the Due Date. 
Card Replacement Fee: $10 for each lost or stolen Card replacement 
ordered. 
Rush Fee: If a New or Replacement Card is ordered on a rush basis, an 
additional fee of $21 will be charged to your Account. 
Return Payment Fee: If a payment on your Account is returned unpaid for 
any reason, you will be charged a fee up to $24 for each item returned 
(but not to exceed the amount of the payment).  
Research Fee: $25 per hour or fraction thereof for any research 
requested. 
Periodic Statement Copy Fee: $5 per requested copy. 
Stop Payment Fee on Convenience Checks: $24. 

b. 

c. 

d. 

e. 

f. 
g. 

Research and Periodic Statement copy charges apply to requests made by you 
or third parties (including, for example, research and copying in response to 
subpoenas served on us), and will be added to the Account unless payment is 
received in advance. 

5 

 
 
 
 
 
 
 
 
 
8. 

9. 

PERIODIC STATEMENTS: 
You will receive a Periodic Statement for each billing period in which your 
Account has any outstanding Total New Balance, Finance Charge or other 
activity. Your Periodic Statement will show the Minimum Payment amount and 
the Due Date for the payment. Your Periodic Statement also will identify the 
merchant, financial institution or ATM where you made a transaction. Your 
Periodic Statement will be your record of receipt from us for payments made to 
your Account. You should retain your copy of the transaction receipt provided at 
the time of a transaction to verify your Periodic Statement. 

PAYMENTS: 
For each billing period, you must pay at least the Minimum Payment on or before 
the Payment Due Date (which is at least twenty-five (25) days after your Periodic 
Statement closing date).  Your Minimum Payment is the total of your Current 
Payment Due, plus any past due payments and any amount over your credit 
limit. You agree to pay the Minimum Payment on or before the Due Date shown 
on your Periodic Statement. Your Current Payment Due will be determined by 
the following schedule: 

New Balance 
Under $15 
$15 to $500 
Over $500 

Current Payment Due 
Entire Amount 
$15 
3% of the New Balance 

You may pay more frequently and more than the Minimum Payment Due, but 
only payments made after the Periodic Statement Date will be credited to the 
Minimum Payment Due for that Periodic Statement. You also must pay the 
amount by which the New Balance exceeds your credit limit. 

Subject to applicable law, we may apply Minimum Payments in the manner that 
we choose. For example, we may apply Minimum Payments due to transactions 
with lower APRs before transactions with higher APRs.  Any payment amount 
above the Minimum Payment due will be applied to transactions with higher 
APRs before transactions with lower APRs.  Among multiple transactions with 
the same APR, we may apply your payments to older transactions before more 
recent transactions. 

We may accept late payments, partial payments, drafts, ShareChecks, checks 
and money orders marked “Payment in Full,” or words of similar effect, without 
losing any of our rights to collect the full Account Balance. If you in good faith 
tender partial payment to us as full satisfaction of a claim that is unliquidated or 
subject to a bona fide dispute, you must send the partial payment to us at the 
address for inquires listed on your Periodic Statement, with a description of the 
error. See the sections in this Agreement entitled “Disputes with Merchant,” “Your 
Rights to Dispute Billing Errors,” and “Your Billing Rights” for more information. 

6 

 
 
 
 
10.  DEFAULT: 

You will be in default if you fail to make any Minimum Payment or other required 
payment by its Due Date. You also will be in default if we determine that your 
ability to repay us may be reduced for any reason, including but not limited to a 
change in your employment, a decrease in your income, an increase in your 
obligations, bankruptcy or insolvency proceedings involving you, or your death. 
Additionally, you will be in default if you fail to abide by this Agreement or if you 
make any false or misleading statements in any credit application, credit update 
or other communication to us. You agree to inform us if you become aware of 
any event or condition that may constitute a default as described in this Section 
10.  We have the right to demand immediate payment of your full Account 
Balance if you default, subject to our giving you any notice required by law. To 
the extent permitted by law, you also will be required to pay our collection 
expenses, including court costs and reasonable attorney fees. 

11.  SECURITY INTEREST  

You grant us a security interest in the individual and joint accounts as specified in 
your application for your Account. When you are in default, you authorize us to 
apply the balances in those accounts to any amounts due. Shares and deposits 
in an Individual Retirement Account, and any other account that would lose 
special tax treatment under state or federal law if given as security, are not 
subject to the security interest you have given. 

In addition, for Share Secured Visa Accounts, 110% of the credit line is placed on 
permanent hold in the Account holder’s regular share account as additional 
security.  This amount shall be in addition to the par share balance. 

If we obtain a judgment against you for anything you owe us on your Account, 
and neither law nor the terms of the judgment prohibits us from doing so, we may 
set off the judgment debt against any obligation we owe you (such as the 
balance in your HSFCU accounts without special tax treatment). 

12.  CANCELLATION: 

Except where written notice is required by law, we shall not be under any 
obligation to make any extension of credit, may cancel your Account, may refuse 
to allow further transactions, and may revoke your Card, Access Device, PIN or 
Access Code at any time. You may cancel your Account by writing to us at 
Hawaii State Federal Credit Union, Card Services, P.O. Box 3072, Honolulu, HI 
96802-3072. In either case, you agree to return all Access Devices and Cards, 
which you will cut in half. You also will cancel any recurring charges.  

Each Card and Access Device shall remain the property of HSFCU and may be 
repossessed by us at any time, with or without notice. Upon cancellation, you will 
immediately return all Access Devices and Cards, which you will have cut in half. 
You also will cancel any recurring charges. 

7 

 
 
 
 
 
You will continue to be bound to pay the Balance of the Account under the terms 
of this Agreement, and until paid, you will be liable for all Finance Charges and 
other fees and charges imposed on the Account. You also are liable for the 
payment of any credit that is obtained after the Account is cancelled and for all 
other amounts owed under the Account. Cancellation will not affect any of our 
rights or any security interests securing the advances under this Agreement, until 
all obligations to us have been satisfied. You will use your best effort to retrieve 
and return all Cards and Access Devices when the Agreement is cancelled. 

13.  DISPUTES WITH MERCHANT: 

We are not responsible for the refusal of any merchant or financial institution to 
honor your Card or Access Device. If you have a dispute with a merchant or 
financial institution, you must make a good faith attempt to resolve the dispute 
with the merchant or financial institution. If you cannot do so, you must send 
written notice of the dispute to Customer Service, P.O. Box 31112, Tampa, FL 
33631-3112 and to the merchant or financial institution. We will then investigate 
the dispute and take such action as required under the Federal Truth in Lending 
Act. 

If we credit your Account for any disputed amount, you agree that (a) we will be 
subrogated to, and you shall assign to us, all rights that you have against the 
merchant or financial institution, (b) you will do whatever is necessary to enable 
us to exercise our rights and will cooperate with us, and (c) you will not prejudice 
our rights. You further agree that we have the right to reverse any credits that we 
apply, and that you will indemnify and hold us harmless with respect to any 
dispute, to the full extent permitted by law. 

14.  CHANGE IN TERMS: 

We may change the terms of this Agreement from time to time. The new terms 
will apply to your existing Account Balances and all Fees and Charges accrued 
at the time of the change as well as to any future transactions. We will mail to 
you written notice of the change or the new Agreement at least forty-five (45) 
days before the effective date of the change, except as otherwise permitted or 
required by law.   

15.  YOUR RIGHTS TO DISPUTE BILLING ERRORS: 

Read the notice entitled Your Billing Rights, that immediately follows Section 31 
of this Agreement; it contains important information regarding your rights to 
dispute billing errors. By this reference, that notice is made a part of this 
Agreement. 

16. 

LOST OR STOLEN CARD AND UNAUTHORIZED USE: 
If you notice the loss or theft of your credit card or a possible unauthorized use of 
your Card, you should call us immediately at 1-800-654-7728, or write to us at: 
Credit Card Security Department, P.O. Box 31281, Tampa, FL 33631-3281. 

8 

 
 
You will not be liable for any unauthorized use that occurs after you notify us. 
You may, however, be liable for unauthorized use that occurs before your notice 
to us.  In any case, your liability will not exceed $50.  Subject to investigation, 
verification of your claim, and account standing and history, you will have no 
liability for unauthorized Purchases made with your Card through Visa, unless 
you acted with gross negligence or fraud, or delayed in reporting unauthorized 
use. 

You are responsible for the safekeeping of your Card, PIN, Access Device and 
Access Code.  If we suffer a loss we may not reissue a Replacement Card or 
Access Device and may close your Account. 

17.  ADDRESS CHANGES AND NOTICES: 

Whenever we are required to give you notice of something, we will have given it 
to you if we mail it to you at your present address, at any new address that you 
have given to us, or to your last address known to us. Notice sent to any one of 
you will be considered notice to all of you. You agree to notify us as soon as 
possible of any change of your address by writing us at Hawaii State Federal 
Credit Union, Card Services, P.O. Box 3072, Honolulu, HI 96802-3072. In your 
written request, include the date of your request, your old and new address, your 
Regular Share and Visa Account numbers, and your signature. We may close 
your Account if you move outside the State of Hawaii. 

If there is any notice that you need to give us, call us during our regular business 
hours at 800-587-2700 or toll free at 1-888-586-1056 for Neighbor Islands or 
Continental U.S.A., or write us at Hawaii State Federal Credit Union, Card 
Services, P.O. Box 3072, Honolulu, HI 96802-3072. We may require that certain 
notices be provided to us in writing. 

Unless this Agreement or law provides otherwise, notice of forty-five (45) days is 
reasonable whenever required under this Agreement. 

18.  APPLICABLE LAW: 

The Account was applied for, considered, approved and issued in the State of 
Hawaii and all extensions of credit are being made from the State of Hawaii. You 
agree the laws of the State of Hawaii (without regard to any conflicts of law 
provisions) shall apply to this Agreement, your Account, your use of your Card 
and Access Device, wherever that takes place, and any proceeding to enforce 
this Agreement.  Jurisdiction and venue shall be vested in the courts of the State 
of Hawaii and federal courts in the District of Hawaii.  You agree that any action 
to enforce any remedies under this Agreement and for any other purpose may be 
brought in or transferred to the First Circuit Court of the State of Hawaii or the 
U. S. District Court for the District of Hawaii. 

9 

 
 
 
19.  USE FOR ILLEGAL PURPOSE PROHIBITED; INDEMNIFICATION AND 

WAIVER. 
You may not use your Account, Card or Access Device for any illegal purpose, 
such as unlawful gambling.  Display of a payment card logo by an online 
merchant or acceptance of a Visa card by an online merchant does not 
necessarily mean that the transaction is legal in the jurisdiction in which you are 
located. You will be liable for any losses resulting from any illegal transaction. 
You agree that we may deem any illegal use by you of any financial product or 
service to be an event of default and a breach of contract, and that we may 
terminate services to you in our discretion. You further agree, should illegal use 
occur, to waive any right to sue us in connection with such illegal use and to 
indemnify and hold us harmless from any action or liability, including attorney’s 
fees and costs, directly or indirectly arising out of such illegal use. 

20.  PROHIBITION AGAINST USING ACCOUNT FOR MARGIN STOCK: 

You agree that you will not use the Account to Purchase or carry margin stock 
(as defined in Federal Reserve Board regulations). 

21. 

INTERNET (ONLINE) TRANSACTIONS: 
We subscribe to Verified by Visa (VbV). VbV is an enhancement that improves 
the security of Purchases made via the Internet by enabling us to verify your 
Account ownership during online purchases by using a password. VbV only 
relates to Internet Purchases from merchants that also participate in VbV. 

If you make Purchases through the Internet, you should register your Card at 
www.visa.com, where you will be asked to enter account information and 
personal data for identity confirmation. You will be able to shop at participating 
VbV Internet merchants with no changes to the shopping or checkout process. 
Should you shop at a VbV participating Internet merchant and have not yet 
registered your Card, you will be required to register with VbV before completing 
the transaction. 

22. 

FOREIGN TRANSACTIONS: 
Purchases and Cash Advances you make in foreign countries and in foreign 
currencies will be billed in U.S. dollars. The exchange rate between transaction 
currency and the billing currency used for processing international transactions is 
a rate selected by Visa from the range of rates available in wholesale currency 
markets for the applicable central processing date, which may vary from the rate 
Visa itself receives; or the government-mandated rate in effect for the applicable 
central processing date. The conversion rate in effect on the processing date 
may differ from the rate in effect on the transaction date. In addition, you agree to 
pay a 1% foreign transaction fee.  

23.  UNAUTHORIZED TRANSACTIONS: 

You agree to cooperate fully with the investigation of any unauthorized 
transaction regarding your Account, to file complete and truthful reports with 
criminal law enforcement agencies, and to give complete and truthful testimony. 

10 

 
 
 
 
 
 
At our request, you agree that (a) we will be subrogated to, and you shall assign 
to us, all rights that you have against any unauthorized user, (b) you will do 
whatever is necessary to enable us to exercise our rights and will cooperate with 
us, and (c) you will not prejudice our rights. You further agree that we have the 
right to reverse any credits that we apply, and that you will indemnify and hold us 
harmless with respect to any dispute, to the full extent permitted by law.  

24.  NONTRANSFERABILITY: 

You may not transfer or assign your Account or a Card or Access Device without 
prior written consent, which we may withhold in our sole discretion.  

25.  SEVERABILITY: 

If any provision in our Agreement and Disclosures is not enforceable, such 
provision shall be deemed amended and enforced to the maximum extent 
permissible by law. All other provisions shall remain in full force and effect. 

26.  WAIVERS: 

You agree and understand that our failure to delay to exercise any right, remedy, 
power, or privilege available to us pursuant to this Agreement shall not affect or 
disallow our future exercise of that right, remedy, power or privilege.  

27.  ELECTRONIC RECORDS; EVIDENCE: 

You agree that a copy, microfilm, microfiche, or other electronic medium will have 
the same validity as the original. 

28.  BUSINESS DAYS: 

Our Business Days are Mondays through Fridays, except Holidays including 
State of Hawaii Holidays. Our business hours generally are from 7:30 a.m. to 
5:00 p.m. 

29.  ACCUMULATION OF CUREWARDS POINTS FOR ACCOUNTS: 

Every dollar in qualifying Purchases, less returns, that you charge to your 
Account earns one (1) point. Points are not earned for Finance Charges, Fees, 
Cash Advances, Balance Transfers, Convenience Checks, foreign transaction 
currency conversion charges or insurance charges posted to your Account. 

The accumulation of points can be used to order awards as described in the 
CURewards Program brochure or the website (www.CURewards.com) which can 
be accessed via the HSFCU’s home banking site. The awards are subject to 
availability. 

To redeem your points you must have the necessary number of points posted to 
your Account as of your previous Periodic Statement, your Account must be 
current and your outstanding balance should not be greater than your 
established credit limit. 

11 

 
 
 
 
 
 
 
 
 
 
 
Points earned in calendar year one will expire as of the last day of calendar year 
five.  (For example, points earned in 2011 will expire December 31, 2015; points 
earned in 2012 will expire December 31, 2016.) 

A complete set of Program Rules may be obtained at the CURewards website, 
via the Credit Union’s home banking site, or by contacting the Credit Union at 
808-587-2700 or toll free at 1-888-586-1056 for Neighbor Islands and Continental 
U.S.A. We reserve the right to terminate the Program at any time upon providing 
any notice required by applicable law. If terminated, we shall not be responsible 
or liable for any points you have earned and did not use prior to the end of the 
Program. Also, if your Account is closed for any reason, any unused accrued 
points will be forfeited. 

30.  ENTIRE AGREEMENT: 

The information contained in this Agreement is accurate as of July 1, 2011 and is 
subject to change after that date.  Please write to Hawaii State Federal Credit 
Union, P.O. Box 3072, Honolulu, HI 96802-3072 for any changes to this 
information.  This Agreement represents the entire Visa Platinum and Platinum 
Share Secured Credit Card Agreement.  It supersedes any previous Agreements 
and any terms that may be included with or may appear on any other document 
(e.g., the Card jacket, which arrives with your Card(s) and transaction receipts 
provided at the time of a transaction). 

31.  GENERAL QUESTIONS ABOUT YOUR VISA ACCOUNT: 

Direct all questions about your Account to Customer Service at the number 
below: 

1-800-654-7728 

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YOUR BILLING RIGHTS:  KEEP THIS DOCUMENT FOR FUTURE USE 

This notice contains important information about your rights and our responsibilities 
under the Fair Credit Billing Act. 

What to Do If You Find a Mistake on Your Statement 
If you think there is an error on your statement, write to us at: 

Customer Service 
P.O. Box 31112 
Tampa, FL 33631-3112 

In your letter, give us the following information: 

 
 
 

Account information: Your name and account number. 
Dollar amount: The dollar amount of the suspected error. 
Description of problem: If you think there is an error on your bill, describe 
what you believe is wrong and why you believe it is a mistake. 

You must contact us: 

 
 

Within 60 days after the error appeared on your statement. 
At  least  3  business  days  before  an  automated  payment  is  scheduled,  if 
you want to stop payment on the amount you think is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we 
are not required to investigate any potential errors and you may have to pay the amount 
in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 

1. 

2. 

Within 30 days of receiving your letter, we must tell you that we received 
your letter. We also will tell you if we have already corrected the error. 
Within 90 days of receiving your letter, we must either correct the error or 
explain why we believe the bill was correct. 

While we investigate whether or not there has been an error: 

 

 

 

 

We  cannot  try  to  collect  the  amount  in  question,  or  report  you  as 
delinquent on that amount. 
The  charge  in  question  may  remain  on  your  statement,  and  we  may 
continue to charge you interest on that amount. 
While you do not have to pay the amount in question, you are responsible 
for the remainder of your balance. 
We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

 

If we made a mistake: You will not have to pay the amount in question or 
any interest or other fees related to that amount. 

13 

 
 
 
 
 
 
 
 
 
 

If we do not believe there was a mistake: You will have to pay the amount 
in  question,  along  with  applicable  interest  and  fees.  We  will  send  you  a 
statement of the amount you owe and the date payment is due. We may 
then report you as delinquent if you do not pay the amount we think you 
owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us 
within 10 days telling us that you still refuse to pay. If you do so, we cannot report you 
as delinquent without also reporting that you are questioning your bill. We must tell you 
the name of anyone to whom we reported you as delinquent, and we must let those 
organizations know when the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the 
amount you question even if your bill is correct. 

Your Rights if You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your 
credit card, and you have tried in good faith to correct the problem with the merchant, 
you may have the right not to pay the remaining amount due on the purchase. 

To use this right, all of the following must be true: 

1. 

2. 

3. 

The  purchase  must  have  been  made  in  your  home  State  or  within  100 
miles of your current mailing address, and the purchase price must have 
been  more  than  $50.  (Note:  Neither  of  these  are  necessary  if  your 
purchase was based on an advertisement we mailed to you, or if we own 
the company that sold you the goods or services.) 
You must have used your credit card for the purchase.  Purchases made 
with  cash  advances  from  an  ATM  or  with  a  check  that  accesses  your 
credit card account do not qualify. 
You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact 
us in writing at: 

Customer Service 
P.O. Box 31112 
Tampa, FL 33631-3112 

While we investigate, the same rules apply to the disputed amount as discussed above. 
After we  finish our investigation,  we  will  tell  you  our decision. At  that  point,  if  we  think 
you owe an amount and you do not pay, we may report you as delinquent. 

New  York  residents  may  contact  the  New  York  State  Banking  Department  to  obtain  a 
comparative listing of credit card rates, fees and grace periods. New York State Banking 
Department, 1-800-518-8866. 

14 

 
 
 
 
 
 
 
 
 
 
PRICING ADDENDUM 
Hawaii State Federal Credit Union 
Visa Platinum and Platinum Share Secured Credit Cards 
As of July 1, 2011 

(APR) 

--  APR 

PLATINUM 

VISA PLATINUM  CARD  --  Annual 
Percentage  Rate 
for 
Purchases,  Balance  Transfers, 
Cash  Advances  and  Convenience 
Checks 
VISA 
SHARE 
for 
SECURED  CARD 
Purchases,  Balance  Transfers, 
Cash  Advances,  Convenience 
Checks 
Penalty APR  
Annual Fee 
Fixed Finance Charge or Minimum 
Interest 
Foreign Transaction Fee 
Grace Period 

Balance Computation Method 

Cash Advance Fee 
Late Payment Fee 

Over-the-Credit Limit Fee 
Balance Transfer Fee 
Returned Payment Fee 
Required 
Debt 
Cancellation  or  Debt  Suspension 
Coverage 

Insurance, 

The  current  standard  APR  is  8.5  to  14.5%.  
This  corresponds  to  a  monthly  periodic  rate  of 
0.708% to 1.208%.  The APR is a variable rate 
based on the prime rate plus a margin between 
5.25% and 11.25%.* 
The  current  standard  APR  is  8.5%.    This 
corresponds  to  a  monthly  periodic  rate  of 
0.708%.  The APR is a variable rate based  on 
the prime rate plus a margin of 5.25%.* 

None. 
None. 
None. 

1% of each transaction. 
Your due date is at least 25 days after the close 
of  each  billing  cycle.    We  will  not  charge  you 
any interest on purchases if you pay your entire 
balance  by  the  due  date  each  month  and  do 
not  use  your  account  for  cash  advances  and 
balance  transfers.**    We  will  begin  charging 
interest  on  cash  advances  and  balance 
transfers on the post date.  
Average  Daily  Balance 
purchases). 
None. 
Up  to  either  5%  of  the  past  due  payment  or 
$10, whichever is greater. 
None. 
None. 
Up to $24. 
None. 

(including  new 

*  The  standard  APR  for  the  account  may  increase.    It  is  based  on  an  index  plus  a 
margin.  The index is the US Prime Rate published in the Wall Street Journal. We will 
use the most recent index available as of ten (10) days before the end of the calendar 
quarter. We will adjust the standard APR if the index differs by at least 100 basis points, 
up or down, from the index last used to establish the standard APR for the account. The 

15 

 
 
 
 
 
adjusted standard APR will be effective as of the start of the statement period of the first 
month  of  the  new  calendar  quarter  (January,  April,  July  and  October).    The  standard 
APR may increase or decrease each calendar quarter.  An increase (or decrease) in the 
standard  APR  may  result  in  an  increase  (or  decrease)  in  the  minimum  monthly 
payment.  Temporary or promotional rates and terms may apply. 

** If your payment exceeds the required minimum periodic payment, we will allocate the 
excess to the balance with the highest APR first, based on the day payment is credited, 
including transactions that occur after the close of the billing cycle. 

16