Credit Card Agreement for Walmart RewardsTM Cards in Capital One®,  N.A.
There are two parts to this Credit Card Agreement: Capital One Pricing Information and the Capital One Customer 
Agreement. The Pricing Information shows a range of terms that includes both mail and online offers for new accounts 
available under this Agreement as of December 31, 2019. The combination of terms that could apply to you will differ depending 
on the specific card offer and on your creditworthiness at the time of application. Not all offers will contain introductory rates. 
The Customer Agreement contains important information related to consumer credit cards issued by Capital One, N.A. Please 
visit www.capitalone.com to view our online credit card offers. If you are a current Capital One cardholder, please log in to your 
account if you would like to request the Credit Card Agreement for your account(s).

Annual Percentage Rate

Annual Percentage Rate
(APR) for Purchases and
Quick Cash

How to Avoid Paying
Interest on Purchases

26.99%.

This APR will vary with the market based on the Prime Rate.

Your due date is at least 25 days after the close of each billing cycle. We will not charge you interest 
on new purchases, provided you have paid your previous balance in full by the due date each 
month. We will begin charging interest on cash advances and transfers on the transaction date.

For Credit Card Tips from
the Consumer Financial
Protection Bureau

To learn more about factors to consider when applying for or using a credit card,  
visit the website of the Consumer Financial Protection Bureau at
http://www.consumerfinance.gov/learnmore.

Fees

Annual Fee

Penalty Fees
• Late Payment

None.

Up to $39.

How Do You Calculate My Balance? We use a method called “average daily balance (including new transactions).” See 
“How Do You Calculate The Interest Charge?” section below.
What Are My Billing Rights? Information on your rights to dispute transactions and how to exercise those rights is provided 
in the “Your Billing Rights” section in the Customer Agreement.

THINGS YOU SHOULD KNOW ABOUT THIS CARD

How Do You Calculate My Variable Rates? Your variable rates may change when the Prime Rate changes. We calculate 
variable rates by adding a percentage to the Prime Rate published in The Wall Street Journal on the 25th day of December, 
March, June and September. If the Journal is not published on that day, then see the immediately preceding edition. Variable 
rates on the following segment(s) will be updated quarterly and will take effect on the first day of your January, April, July and 
October billing periods: Purchase and Quick Cash APR: Prime plus 21.99%. Any increase in the Prime Rate may increase your 
Interest Charges and your Minimum Payment.
What Are The Daily Periodic Rates Used To Calculate My Interest? The daily periodic rate for your Purchase and Quick Cash 
APR is 0.07395%. See “How Do You Calculate The Interest Charge?” section in the enclosed Additional Disclosures.
How Can I Avoid Paying Interest Charges? If you pay your statement’s “New Balance” in full by the due date each month, 
we will not charge interest on any new transactions that post to the purchase balance. If you have been paying your account 
in full without interest charges, but fail to pay your next “New Balance” in full, we will charge interest on the unpaid balance. 
For cash advances and transfers, we will start charging interest on the transaction date. From time to time, we may give 
you offers that allow you to pay less than the total balance and avoid interest charges to new transactions that post to your 
purchase balance. If we do, we will provide details in the specific offer.
How is The Interest Charge Determined? Interest charges accrue from the 1) date of the transaction, 2) date the transaction 
is processed or 3) first day of the billing period. Interest accrues daily on every unpaid amount until it is paid in full. Any interest 
that has accrued during a billing period will post to your account at the end of the billing period and will appear on your next 
statement. This means you may owe interest charges even if you pay the entire “New Balance” one month, but did not do so 
the previous month. For example, even if a customer pays their balance in full on a February 26th due date, interest would 
continue to accrue on the balance from February 2nd (the start of the Billing Cycle) through February 26th, and will appear 
on their next statement. Once you start accruing Interest Charges, you generally must pay your New Balance in full for two 
consecutive Billing Cycles before Interest Charges stop being posted to your Statement. Interest charges are added to the 
proper segment of your account. However, we reserve the right to not assess interest charges.
How Do You Calculate The Interest Charge? We use a method called Average Daily Balance (including new transactions). 
Under this method, we first calculate your daily balance; for each segment, 1) take the beginning balance and add in new 
transactions and the periodic interest charge on the previous day’s balance, then 2) subtract any payments and credits for that 
segment as of that day. The result is the daily balance for each segment. However, if you paid your previous month’s balance 
in full (or if your balance was zero or a credit amount), new transactions which post to your purchase or special purchase 
segments are not added to the daily balances. Also, transactions subject to a grace period are not added to the daily balances.
Next, to find your Average Daily Balance: 1) add the daily balances together for each segment, and 2) divide the sum by the 
number of days in the billing cycle.
At the end of each billing cycle, we determine your Interest Charge as follows: 1) multiply your Average Daily Balance by the daily 
periodic rate (APR divided by 365) for that segment, and 2) multiply the result by the number of days in the billing period. NOTE: 
Due to rounding or a minimum interest charge, this calculation may vary from the interest charge actually assessed.
Can You Change My Account Terms? We can change the terms of your account as permitted by law. When required, we 
will send you notice before doing so.
© 2019 Capital One. Capital One is a federally registered service mark. All rights reserved. Products and services offered by 
Capital One, N.A. Capital One supports information privacy protection: see our website at www.capitalone.com.

 
 
 
 
 
 
 
Capital One® Customer Agreement

Welcome to Capital One
Thank you for opening a credit card account with us. 
This Customer Agreement, including any changes to it 
(“Agreement”), contains the terms of your agreement 
with Capital One.

Definitions
The meanings of the terms you see in italics appear in 
the Glossary section at the end of this Agreement.

As used here, “you” and “your” mean each applicant 
and co-applicant for the Account; any person responsible 
for paying the Account; and any person responsible for 
complying with this Agreement. “We,” 
“us,” “our,” and “Capital One” mean Capital One, 
National Association; and its agents, authorized 
representatives, successors, and assignees.

Account Documents
The following documents govern your Account with us:

(1) this Agreement; 
(2) all Statements; 
(3)  any rewards program terms, conditions, and 

disclosures;

(4) any privacy notices; 
(5)  all disclosures and materials provided to you before 

or when you opened your Account;

(6)  any other documents and disclosures relating to your 

Account, including those provided online; and
(7)  any future changes we make to any of the above. 

Please read these carefully and keep them for  
future reference.

New Offers
In the future, we may provide you with new offers that we 
think may interest you. The terms of these offers may differ 
from the standard terms on your Account. This Agreement 
will still apply.

Account Information
We need information about you to manage your 
Account. This includes:

(1) your legal name;
(2)  a valid U.S. mailing address and residential address 

(if different); 
(3) your date of birth;
(4)  your Social Security number or other government 

identification number;

(5) your telephone number(s); and
(6) your employment and income information. 

Credit Limits
When you open your Account, we will tell you your credit 
limits. These will also appear on your Statement. We may 
also refer to your credit limits as your credit lines. We 
may give you different credit limits for different types of 
transactions or for the different Segments of your Account.

You are responsible for keeping track of your Segment 
balances and your available credit. You must manage 
your Account to remain below your credit limits. We may 
honor transactions above your credit limits, but if we do 
these transactions will not increase your credit limit. You 
are responsible for paying for any transaction you make 
above your credit limits.

We may also increase, decrease, restrict or cancel your 
credit limit on any Segment at any time. This will not 
affect your obligation to pay us. 

Using Your Account
(1)  This Agreement applies whether or not you use your 
Card or Account. It will continue to apply even after 
your Account is closed, as long as you have a balance.

(2)  You must sign the Card immediately when you 

receive it.

(3)  You must return the Card to us or destroy it if we ask 

you to.

(4)  You must take reasonable steps to prevent the 
unauthorized use of your Card and Account.
(5)  We may decline to authorize a transaction for any 

reason. This may occur even if the transaction would 
not cause you to go over your credit limit or your 
Account is not in default.

(6)  We are not responsible for any losses you incur if we 

do not authorize a transaction.

(7)  We are not responsible for any losses you incur if 

anyone refuses to accept your Card for any reason.

(8)  Unless we tell you otherwise, we will bill each 
transaction to the applicable Segment of your 
Account. We will apply it against your available credit 
for that Segment.

(9)  You may obtain Quick Cash at participating Walmart-

owned registers as permitted for your Account.

(10)  You must not use, or try to use, the Card for any 

illegal activity. You are responsible for any charges  
if you do.

(11)  We are not liable for any losses that may result 

when our services are unavailable due to reasons 
beyond our control.

(12)  You may use your Account for purchases at 

participating retail locations that accept the Card.

You must tell us when this information changes. We may 
ask you for additional documents to verify any changes. 
We may restrict or close your Account if we cannot verify 
your information, or if you do not provide it as requested.

Rewards
Your Account may provide you with the opportunity to 
earn rewards. If it does, we will separately provide you 
with information and terms about the rewards.

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Promotional Credit Plans
From time to time, we may offer one or more 
promotional Segments prior to or at the time of your 
purchase. Only certain purchases may be eligible for 
promotional Segments. These offers may have special 
repayment terms and are conditioned on your timely 
payment of at least the requirement payment amount 
each Billing Cycle.

1.  Waived Interest Charge - With this offer there are  

no Interest Charges on your purchases for a 
specified period.

2.  Reduced Rate - With this offer, you will receive a 
reduced Annual Percentage Rate (APR) on your 
purchase for a specified period. 

Using a PIN
We may give you a personal identification number (PIN). 
For security reasons, you may have to provide the PIN 
before you are able to use your Card.

Keep your PIN secure. Do not write it down, give it 
to anyone, or keep it with your Card. If you lose your 
Card or believe the confidentiality of your PIN has 
been compromised for any reason, you must contact 
Customer Service immediately.

Authorized Users
If you ask us to issue a Card to any other person, 
they are an Authorized User. We may require certain 
information about them. We may limit their ability to use 
your Card. They may have access to certain information 
about your Account. You will be responsible for their use 
of the Account and anyone else they allow to use your 
Account, even if you did not want, or agree to, that use. 

Removing an Authorized User
If you want to remove an Authorized User from your 
Account, you must contact Customer Service and 
request their removal. You also must immediately 
destroy all Cards in their possession and cancel any 
arrangements they may have set up on your Account. 
They will be able to use your Account until you have 
notified us that you are removing them from your 
Account. During this time, you will still be responsible 
for all amounts they charge to your Account. You will be 
responsible even if these amounts do not appear on your 
Account until later. 

Authorized Users may remove themselves from your 
Account upon request. We reserve the right to remove 
them from your Account for any reason. To remove them 
from your Account, we may close your existing Account 
and issue a new Card with a new Account number.

Your Promise to Pay
You promise to pay us all amounts due on your Account. 
This includes amounts where you did not sign a purchase 
slip or other documents for the transaction. We will treat 
transactions made without presenting your actual Card 

(such as for mail, telephone, Internet, or mobile device 
purchases) the same as if you used the Card in person. If 
you let someone else use your Card, you are responsible 
for all transactions that person makes. 

Statements
We will generally send or make available to you one 
Statement for all Cards on your Account at the end of 
each Billing Cycle. Under certain circumstances, the law 
may not require us to send or make available to you a 
Statement, or may prohibit us from doing so.

Disputed Transactions
You must inspect each Statement you receive. Tell us 
about any errors or questions you have, as described 
in the “Billing Rights Summary” on your Statement and 
other Truth-in-Lending Disclosures. If you do not notify 
us of an error, we will assume that all information on the 
Statement is correct. 

If we credit your Account for all or part of a disputed 
transaction, you give us all of your rights against others 
regarding that transaction. You will also:

(1)  give us any information about the disputed 

transaction, if we ask;

(2)  not pursue any claim or reimbursement of the 

transaction amount from the merchant or any other 
person; and

(3) help us get reimbursement from others.

No Warranties
We are not responsible for any claim you may have 
regarding the purchase of goods or services made with 
your Card beyond your rights described in the “Billing 
Rights Summary” on your Statement.

Lost or Stolen Card
If your Card is lost or stolen or if you think someone else 
may be using your Card or Account number without 
your permission, you must contact Customer Service 
immediately. You will not be responsible for transactions 
on your Account that we find are unauthorized.

If we reimburse you for unauthorized transactions, you will 
help us investigate, pursue and get reimbursement from 
the wrongdoer. Your help includes giving us documents in 
a form that we request. 

Interest Charges and Fees
We will charge Interest Charges and Fees to your 
Account as disclosed on your Statement and other 
Truth-In-Lending Disclosures. In general, Interest 
Charges begin to accrue on any unpaid amount from the 
date of the transaction, date the transaction is processed 
or the first day of the Billing Cycle. However, we will not 
charge you interest on any new transactions posted to 
the purchase Segment of your Account if you pay your 
“New Balance” in full by the due date on your Statement 
each month. If you did not pay your “New Balance” in 
full when due for a Billing Cycle, interest will continue to 

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accrue between the time that we calculate your “New 
Balance,” as reflected on your Statement, and when 
we receive your payment. This interest will post on your 
next Statement. That is why if you start accruing Interest 
Charges, you generally must pay your “New Balance” 
in full for two consecutive Billing Cycles before Interest 
Charges stop posting to your Statement. From time to 
time, we may provide you offers that allow you to pay 
less than the “New Balance” in full and avoid Interest 
Charges on new purchase Segment transactions. If we 
do, we will provide details in the specific offer.

We will generally treat Fees as purchase transactions 
unless otherwise specified below. These Fees apply to 
your Account only if your Truth-in-Lending Disclosures 
provide for them. We may increase your Interest Charges 
and Fees as described in the Changes to Your Agreement 
section or in your Truth-in-Lending Disclosures.

Membership Fee
If your Account has a membership Fee, we may charge 
the first membership Fee either on the day you activate 
your Card or on the day when you use your Account, 
whichever occurs first. If your Account terms include a 
$0 introductory Fee, we may charge the first Fee when 
the introductory period ends. If it is an annual Fee, we 
may then charge it approximately once per year. If it is a 
monthly Fee, we may charge it each Billing Cycle.

Late Payment Fee
We may charge you this Fee if we do not receive 
your payment as instructed on your Statement by the 
payment due date.

Returned Payment Fee
We may charge you this Fee each time your financial 
institution for any reason rejects a payment you make  
to us.

Minimum Payment
You must pay us at least the minimum payment amount 
by the payment due date. Your Statement will tell you: 

(1) the minimum payment due,
(2) your new balance,
(3) the payment due date, and
(4)  an explanation of when the payment must reach us 

for us to consider it received as of that date.

Returns and other credits to your Account will reduce 
your Account balance, but they will not change your 
minimum payment amount.

In addition to the minimum payment, you may pay 
all or part of the total balance on your Account. But, 
you must still pay at least the minimum payment 
amount each month, even if you paid more than the 
minimum payment due on the previous Statement. We 
will continue to charge Interest Charges during Billing 
Cycles when you carry a balance regardless of whether 
your Statement includes a minimum payment that is 

due. If your Account is 180 days past due, is part of a 
bankruptcy proceeding or is otherwise charged off, the 
total balance is immediately due and payable.

Making Payments
Your payment must be made in U.S. dollars from a U.S. 
deposit account in a form acceptable to us. We do not 
accept cash payments through the mail. You may not 
make payments with funds from your Account or any 
other credit account with us or any other company in 
the Capital One organization. You must send mailed 
payments to us as instructed on your Statement, unless 
we tell you otherwise. 

Other Payment Services
We may make services available that allow you to make 
faster or recurring payments online or by telephone. We 
will describe the terms for using these services and any 
applicable Fee before you use them. You do not have to 
use these other payment services. 

We are not responsible if your financial institution rejects 
a payment made using our payment services.

If you ask someone else to make a payment for you, we 
may provide that person with limited Account information 
necessary to set up and process that payment. We may 
also refuse to accept that payment. If we do accept 
it, you will be responsible for that payment even if a 
financial institution rejects it. 

Payment Processing
We may accept and process payments without losing 
any of our rights. We may delay the availability of 
credit until we confirm that your payment has cleared. 
This may happen even if we credit your payment to 
your Account. We may resubmit and collect returned 
payments electronically. If necessary, we may adjust 
your Account to correct errors, process returned and 
reversed payments, and handle similar issues.

When you send us an Item as payment, you authorize 
us to make a one-time electronic fund transfer from your 
deposit account. You also authorize us to process the 
payment as an Item. We may withdraw the funds from 
your deposit account as early as the same day we receive 
your payment. You will not receive your Item back from 
your bank. We will provide additional information about 
this process on your Statement. 

We may use the information from an Item to create an 
electronic image. We may collect and return the image 
electronically. This electronic image may also be converted 
to a substitute check and may be processed in the same 
way we would process an Item. We will not be responsible 
if an Item you provide has physical features that when 
imaged result in it not being processed as you intended. 

How We Apply Your Payments
Your Account may have Segments with different Annual 
Percentage Rates (APR). If your Account has Segment 

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balances with different APRs, here is how we apply 
payments in a Billing Cycle: 

(1)  We generally apply credits and payments up to your 

minimum payment first to the balance with the lowest 
APR, and then to balances with higher APRs. 

(2)  We apply any part of your payment exceeding your 
minimum payment to the balance with the highest 
APR, and then to balances with lower APRs.

Items with Restrictive Words, Conditions, 
or Instructions
You must mail all Items bearing restrictive words, 
conditions, limitations, or special instructions to:

Capital One 
PO Box 1330 
Charlotte, NC 28201-1330

This includes Items marked “Paid in Full” or similar 
language. This also includes all accompanying 
communications.

If you make such a payment or send any accompanying 
communications to any other address, we may reject it 
and return it to you. We may also accept it and process 
it without losing any of our rights.

Credit Balances
We may reject and return any payment that creates or 
adds to a credit balance on your Account. Any credit 
balance we allow will not be available until we confirm 
that your payment has cleared. We may reduce the 
amount of any credit balance by any new charges. You 
may write to the address provided on your Statement 
or call Customer Service to request a refund of any 
available credit balance.

Account Default
You will be in default if:

(1) you do not make any payment when it is due;
(2)  any payment you make is rejected, not paid or 

cannot be processed;
(3) you exceed a credit limit;
(4)  you file or become the subject of a bankruptcy or 

insolvency proceeding;

(5)  you are unable or unwilling to repay your obligations, 
including upon death or legally declared incapacity; 
(6)  we determine that you made a false, incomplete or 

misleading statement to us, or you otherwise tried to 
defraud us; 

(7)  you do not comply with any term of this Agreement 

or any other agreement with us; or

(8)  you permanently reside outside the United States.

If you are in default, we may take certain actions with 
respect to your Account. For example, depending on the 
default, we may take the following actions, without notifying 
you, unless the law says that we must give you notice: 

(1)  charge you Fees, or change the APRs and Fees on 
your Account, if provided in your Truth-in-Lending 

4

Disclosures;

(2) close or suspend your Account;
(3) lower your credit limit(s);
(4)  demand that you immediately pay the total balance 

owing on your Account;

(5)  continue to charge you Interest Charges and Fees as 
long as your balance remains outstanding; and/or

(6)  file a lawsuit against you, or pursue another action that 
is not prohibited by law. If we file a lawsuit, you agree to 
pay our court costs, expenses and attorney fees, unless 
the law does not allow us to collect these amounts.

Communications
You agree that we may communicate with you by mail, 
telephone, email, fax, prerecorded message, automated 
voice, text message or other means allowed by law 
regarding your Account.

You agree that we may contact you at any telephone 
number (including a mobile telephone number that 
you provide us), and use an automated telephone 
dialing system or similar device to do so. You agree that 
we may monitor or record any conversation or other 
communication with you. 

Some of our communications, including this Agreement, 
are available in both English and Spanish. You will be 
given the opportunity to select which of these language 
you would prefer for future communications. Capital One 
reserves the right to send communications in English. 
Some online services and other important communications 
about your Account may only be available in English. You 
should review all communications we send to you in both 
languages, as they may contain important information 
about your Account.

Credit Reports
We may report information about your Account to credit 
bureaus and others. Late payments, missed payments, 
or other defaults on your Account may be reflected in 
your credit report. Information we provide may appear 
on your and the Authorized Users’ credit reports.

If you believe that we have reported inaccurate 
information about your Account to a credit bureau or 
other consumer reporting agency, notify us in writing at 
PO Box 30281, Salt Lake City, UT 84130-0281. When 
you write, tell us the specific information that you believe 
is incorrect and why you believe it is incorrect. 

We may obtain and use credit, income and other 
information about you from credit bureaus and others as 
the law allows. 

Closing or Suspending Your Account
You may contact Customer Service to ask us to close 
your Account.

We may close or suspend your Account at any time  
and for any reason permitted by law, even if you are  
not in default. 

If we close or suspend your Account for any reason, 
you must stop using your Card. You must also cancel all 
billing arrangements set up on the Account. If we close 
or permanently suspend your Account, you must return 
or destroy all Cards. You must still pay us all amounts 
you owe on the Account.

Changes to Your Agreement
At any time, we may add, delete or change any term of 
this Agreement, unless the law prohibits us from doing 
so. We will give you notice of any changes as required 
by law. We may notify you of changes on your Statement 
or in a separate notice. Our notice will tell you when and 
how the changes will take effect. The notice will describe 
any rights you have in connection with the changes. 

Your variable APRs (if applicable) can go up or down as the 
index for the rate goes up or down. If we increase your APRs 
for any other reason, or if we change your Fees or other 
terms of your Account, we will notify you as required by law.

The Law That Applies to Your Agreement
We make decisions to grant credit and issue you a Card 
from our offices in Virginia. This Agreement is governed 
by applicable federal law and by Virginia law. If any part 
of this Agreement is unenforceable, the remaining parts 
will remain in effect.

Waiver
We will not lose any of our rights if we delay or choose 
not to take any action for any reason. We may waive our 
right without notifying you. For example, we may waive 
your Interest Charges or Fees without notifying you and 
without losing our right to charge them in the future. 

Assignment
This Agreement will be binding on, and benefit, any of 
your and our successors and assigns. You may not sell, 
assign or transfer your Account or this Agreement to 
someone else without our written permission. 

We may sell, assign or transfer your Account and this 
Agreement without your permission and without prior 
notice to you. Any assignee or assignees will take our 
place under this Agreement. You must pay them and 
perform all of your obligations to them and not us. If you 
pay us after we notify you that we have transferred your 
Account or this Agreement, we can return the payment 
to you, forward the payment to the assignee, or handle it 
in another way that is reasonable.

Glossary
•  “Account” means your Card Account with us.

• “Authorized User” means a person who may use  
the Card, but is not responsible for the repayment  
of the Account. 

• “Billing Cycle” means the period of time reflected on 
a Statement. This period may vary in length, but is 
approximately 30 days. You will have a Billing Cycle 
even if a Statement is not required. We will often 
specify a Billing Cycle by the month in which its closing 
date occurs. For example, a “March Billing Cycle” will 
have a closing date in March. We may also refer to 
a Billing Cycle as a “Billing Period”. If your Account 
balance has charged off, we may switch to quarterly 
Billing Cycles for your Account.

• “Card” means any Capital One credit card associated 
with your Account. This includes all renewals and 
substitutions. It also means any other access device for 
your Account we give you that allows you to obtain credit, 
including any Account number.

• “Fees” means charges imposed on your Account not 
based on the Annual Percentage Rates.

•  “Interest Charges” means any charges to your Account 
based on the application of Annual Percentage Rates.

• “Item” means a check, draft, money order or other 
negotiable instrument you use to pay your Account. This 
includes any image of these instruments.

• “Quick Cash” means cash that may be obtained in $20 
increments, up to any limit we may set, at the time 
a purchase transaction is made using your Card at 
participating Walmart-owned registers. Quick Cash is 
not available if you are using Walmart Pay. Quick Cash 
transactions will be treated as part of the purchase Segment 
of your Account for the purpose of calculating interest. 

• “Segments” means the different parts of your Account 
we may establish that are subject to unique APRs, 
pricing, or other terms. The sum of your Segment 
balances equals your total Account balance.

• “Statement” means a document showing important 
Account information, including all transactions billed to 
your Account during a Billing Cycle and information about 
what you must pay. We may also refer to your Statement 
as a “Periodic Statement” or a “Billing Statement”. 

•   “Truth-in-Lending Disclosures” means disclosures that 
the federal Truth in Lending Act and Regulation Z 
require for any Account. This includes your application 
and solicitation disclosures, Account opening 
disclosures, subsequent disclosures, Statements, and 
change in terms notices.

BR408249    M-128868

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COF Customer Agreement 426

© 2019 Capital One
Capital One is a federally registered service mark. 
All rights reserved.