Agreement  

Credit Card Agreement  

Shell  Federal  Credit  Union,  P.  O.  BOX  578,  Deer  Park,  Texas  77536  
713.844.1100  800.388.5542  FAX: 713.844.0694  www.shellfcu.org  

In this Agreement, the words “we,” “our,” “us,” and “Credit Union” mean Shell Federal Credit Union or its successors. “You” and “your” mean any person who signs 
this Agreement or uses the Card. “The Card” means any credit card issued to you or those designated by you under the terms of this Agreement. “Use of the Card” 
means any procedure used by you, or someone authorized by you, to make a purchase or obtain a cash advance whether or not the purchase or advance is evidenced 
by a signed written document. “Unauthorized use of the Card” means the use of the Card by someone other than you who does not have actual, implied, or apparent 
authority for such use, and from which you receive no benefit.  

Security. YOU SPECIFICALLY GRANT US A CONSENSUAL SECURITY INTEREST IN ALL INDIVIDUAL AND JOINT ACCOUNTS YOU HAVE WITH 
US NOW AND IN THE FUTURE TO SECURE REPAYMENT OF CREDIT EXTENSIONS MADE UNDER THIS AGREEMENT. THE GRANTING OF THIS 
SECURITY  INTEREST  IS  A  CONDITION  FOR  THE  ISSUANCE  OF  ANY  CARD,  WHICH  YOU  MAY  USE  DIRECTLY  OR  INDIRECTLY,  TO  OBTAIN 
EXTENSIONS OF CREDIT UNDER THIS AGREEMENT.  

Shares and deposits in an Individual Retirement Account or any other account that would lose special tax treatment under state or federal law if given are 
not subject to the security interest you are giving.  

Additional Security.  If you have other loans with us, now or in the future, collateral securing those loans may also secure your obligations under 
this  Agreement.    Please  read  any  security  agreement  you  sign  in  order  to  determine  if  the  collateral  also  secures  your  obligations  under  this 
Agreement and other agreements you have with us.  

Extensions of Credit. If your Application is approved, the Credit Union may, at its discretion, establish a line of credit in your name and cause 
1)  
one or more Cards to be issued to you or those designated by you. In such event, you authorize the Credit Union to pay for your account, all items reflecting 
credit purchases and cash advances obtained through use of the Card. You may not use your Card for any illegal purpose or transaction. The Credit Union may 
refuse  to  authorize  any  transaction  that  it  believes  to  be  illegal  or  that  poses  an  undue  risk  or  illegality.  If  we  do  process  any  transaction  which  ultimately  is 
determined to have been for an illegal purpose, you agree that you will remain liable to us under this Agreement for any such transaction notwithstanding its 
illegal nature. You agree that any illegal use of the Card will be deemed an act of default under this Agreement. You further agree to waive any right to take 
legal action against the Credit Union for illegal use of the Card and to indemnify and hold the Credit Union and MasterCard International, Inc. harmless from and 
against any lawsuits, other legal action or liability that results directly or indirectly from such illegal use.  

Joint Applicant Liability. If this Agreement is executed by more than one person, each of you shall be jointly and individually liable to us for all 
2)  
charges made to the account, including applicable fees. In addition, you agree that each of you designates the other as agent for the purpose of making 
purchases extended under this Agreement and each use of your account shall be an extension of credit to all.  Notice to one of you shall constitute notice to 
all. Any joint cardholder may remove him/herself from responsibility for future purchases at any time by notifying us in writing.  However, removal from the 
account does not release you from any liability already incurred.  

Others Using Your Account. If you allow anyone else to use your Card, you will be liable for all credit extended to such persons. You promise to pay 
3)  
for all purchases, balance transfers, and cash advances made by anyone whom you authorize to use your Card, whether or not you notify us that he or she 
will be using it. If someone else is authorized to use your Card and you want to end that person’s privilege, you must notify us in writing, and if he or she has a 
Card, you must return the Card with your written notice for it to be effective.  

Credit Limits. You promise the payments made for your account resulting from use of the Card will, at no time, cause the outstanding balance  
4)  
in your account to exceed your credit limit as disclosed to you at the time you received your Card or as adjusted from time to time at the discretion of the  
Credit Union.  

Promise  To  Pay.  You  promise  to  pay  us  in  U.S.  dollars  for  (a)  all  purchases,  cash  advances,  and  balance  transfers  made  by  you  or  anyone  
5)  
whom you authorize to use the  Card or account; (b)  INTEREST CHARGES and  other charges  or fees; (c) collection costs and  attorney’s fees as permitted  
by applicable law and any costs incurred in the recovery of the Card; and (d) credit in excess of your credit limit that we may extend to you. At the end of  
each monthly  billing cycle, you  will be furnished  with a periodic  statement showing (i) the “previous  balance” (the outstanding balance in the account  at the  
beginning of the billing cycle), (ii) the  amount of  all cash  advances, purchases,  INTEREST CHARGES,  and  other fees and charges posted to  your  account  
during the billing cycle, (iii) the amount of all payments and credits posted to your account during the billing cycle, and (iv) the “new balance” which is the  
sum of (i) and (ii) less (iii).  

You agree to pay on or before the “payment due date” shown on the periodic statement either the entire “New Balance,” or the minimum payment shown on 
the statement. Generally, the “minimum payment” will equal 3% of the New Balance or $10, whichever is greater. If the New Balance is $10 or less, you will 
pay in full. You also agree to pay by the payment due date any amounts in excess of the credit limit established by us and any past due minimum payments. 
You may make extra payments in advance of the due date without a penalty, and you may repay any funds advanced, credit extended, or amount outstanding at 
any time without a penalty for early payment.  Regardless of the amount of any extra payment during a given month, a monthly payment will be required the 
following month if a balance remains in your account. The Credit Union may also, from time to time and at its option, offer you the opportunity to skip a payment. If 
you decide to skip a payment, an INTEREST CHARGE will continue to accrue on the balance in the account at the applicable periodic rate in accordance with 
this Agreement, and the payment terms applicable to the account prior to the skipped payment will automatically resume in the month immediately following 
the month in which you have skipped a payment.  

Cost of Credit. You will pay an INTEREST CHARGE for all advances made against your account. INTEREST CHARGES for cash advances and  
6)  
balance transfers begin to accrue on the date of the advance. New purchases will not incur an INTEREST CHARGE on the date they are posted to your  
account if you have paid the account in full by the Payment Due Date shown on your previous monthly statement, or if there was no previous balance.  

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The Payment Due Date will be not less than 25 days from the billing cycle closing date shown on your statement. No additional INTEREST CHARGE will be 
imposed  on  purchases  whenever  you  pay  the  account  in  full  on  or  before  the  Payment  Due  Date  reflected  on  your  statement.  Your  periodic  rates  and 
corresponding  ANNUAL  PERCENTAGE  RATES  are  set  forth  in  the  Account  Opening  Disclosures  enclosed  with  and  incorporated  by  reference  into  this 
Agreement. If your account features an Introductory Rate, you will pay an Introductory Rate INTEREST CHARGE for all advances made at the periodic rate 
and corresponding ANNUAL PERCENTAGE RATE and for the time period set forth in the Account Opening Disclosures (“Introductory Rate”). Thereafter, or if 
there is no Introductory Rate, the periodic rate used to compute the INTEREST CHARGE for all advances will be either a non-variable rate or a variable rate 
based on an index (the “Index”), which is the Prime Rate as published in the Money Rates section of The Wall Street Journal on the last business day of each 
month and is subject to change monthly. Any change in the Index will be effective on the first day of the month following the date of the change. An increase in 
the Index will result in an increase in the periodic rate, which in turn, may result in higher payments.  

The ANNUAL PERCENTAGE RATE for purchases in any given billing cycle, except for any Introductory Rate or Non-variable Rate period, will be the Index 
plus the Purchases Base Rate as set forth in the Account Opening Disclosures. The ANNUAL PERCENTAGE RATE  for cash advances in any given billing 
cycle, except for any Introductory Rate or Non-variable Rate Period, will be the Index plus the Cash Advances Base Rate as set forth in the Account Opening 
Disclosures. The ANNUAL PERCENTAGE RATE for balance transfers in any given billing cycle, except for any Introductory Rate or Non-variable Rate Period 
will  be  the  Index  plus  the  Purchases  Base  Rate  as  set  forth  in  the  Account  Opening  Disclosures.  These  ANNUAL  PERCENTAGE  RATES are  collectively 
referred to in this Agreement as the Standard Rate. The initial Standard Rate daily periodic rates and corresponding ANNUAL PERCENTAGE RATES for 
purchases,  cash  advances,  and  balance  transfers  for  your  account  are  set  forth  in  the  Account  Opening  Disclosures.  The  Standard  Rate  will  never  be 
greater than a Daily Periodic Rate of .049288% with a corresponding ANNUAL PERCENTAGE RATE of 17.99%.  

In  addition  to  the  variable-rate  and  non-variable  rate  features  of  your  account,  the  ANNUAL  PERCENTAGE  RATE  after  any  introductory  period  is  also 
based on certain creditworthiness criteria. After your account has been open for at least one year, we may review your credit standing every six months and 
adjust your periodic rate  and corresponding  ANNUAL  PERCENTAGE RATE by  providing  you with advance notice in accordance with applicable law. If we 
adjust your ANNUAL PERCENTAGE RATE based on your credit standing, your Purchases Base Rate and Cash Advances Base Rate will also change or your 
rate may be changed from a variable rate to a non-variable rate or from a non-variable rate to a variable rate. We will advise you of these changes in a written 
change-in-terms notice. Any changes to your rates will only affect balances incurred after the effective date of the change and the new rates may remain in 
effect indefinitely.  Current  balances  will continue to  be  subject  to  the  rates  in  effect  before  the date  of the change.  Please refer  to  your  Account  Opening 
Disclosures for the current ANNUAL PERCENTAGE RATES applicable to your Account.  

A portion of the INTEREST CHARGE is figured by applying the applicable Daily Periodic Rate to the Average Daily Balance of your Account for each feature 
category, including certain current transactions. Feature categories include purchases, balance transfers, and cash advances. The Average Daily Balance is 
arrived at by taking the beginning balance of each feature category each day and adding any new transactions to the balance, except if you have paid your 
Account in full by the Payment Due Date shown on the previous monthly statement or there is no previous balance, new purchases are not added to the 
purchases balance. Balance transfers may be shown on your statement in the Promotions feature category. When determining balances, we may combine 
feature category balances that have the same periodic rate and other INTEREST CHARGE terms. We then subtract any payments or credits and unpaid 
INTEREST CHARGES allocated to the feature category balance for the day. This gives us the daily balance for the feature category. The daily balances for 
each feature category are then added together and divided by the number of days in the billing cycle. The result is the Average Daily Balance for each feature 
category. The periodic INTEREST CHARGE is determined by multiplying each feature category Average Daily Balance by the number of days in the billing 
cycle  and  applying  the  applicable  Daily  Periodic  Rate  to  the  product.  The  total  INTEREST  CHARGE  for  each  statement  period  is  the  sum  of  the  periodic 
INTEREST CHARGES for each feature category plus any non-periodic INTEREST CHARGES.  

Other Charges. The following other charges (fees) will be added to your account, as applicable:  

7)  
•   ATM Fee. If you obtain a cash advance by using an automated teller machine, you may be charged any amounts imposed upon the Credit Union by  
the owner or operator of the machine. Any charge made under this paragraph will be added to the balance of your account and treated as a purchase.  
•   Collection Cost Fee. You agree to pay all reasonable costs of collection, including court costs and attorney’s fees imposed and any costs incurred in  

• 

• 

• 
• 

the recovery of the Card.  
Return Payment Fee. If a check, share draft or other order used to make a payment on your account is returned unpaid, you may be charged a fee 
of $25 for each item returned. 
Late Payment Fee. If your minimum required payment is not received by the Payment Due Date listed on your periodic statement, a charge of 20% 
of the minimum payment due (maximum $25) may be added to your account. 
Card Replacement Fee. You may be charged $5 for each replacement Card that is issued to you for any reason. 
Document Copy Fee. You may be charged $4 for each copy of a sales draft or statement that you request (except when the request is made in 
conjunction with a billing error made by the Credit Union). 

•   Annual Fee. If your account is subject to a non-variable rate at any time, an Annual Fee of $45 will be charged to your account at account opening and  

annually thereafter on or around the anniversary date of the opening of your account. The Annual Fee is nonrefundable and will be charged each year your 
account is open or has a balance due while subject to a non-variable rate, even if charging privileges have been terminated. The Annual Fee will not apply 
when your account is subject to a variable rate.  

Credit Insurance. If available, credit insurance is  not required for any extension  of credit  under this Agreement. However, you may  purchase  any 
8)  
credit insurance available through the Credit Union and have the premium added to the outstanding balance in your account. If you elect to do so, you will be 
given the necessary disclosures and documents separately.  

9) 
unauthorized use of your Card, you should call us immediately at: (800) 442-4757 

Liability for Unauthorized Use. You may be liable for the unauthorized use of your Card. If you notice the loss or theft of your Card or a possible 

You may also write us at:  Credit Card Center, P.O. Box 495937, Cincinnati, OH 45249-5937  

Although you may write to notify us of unauthorized use, calling us immediately at the telephone number above is the best way to keep your possible losses  
down.  

Under MasterCard’s zero liability policy, you will not be liable for any unauthorized use of your MasterCard if: (1) you have exercised reasonable care in 
safeguarding  your  Card  from  the  risk  of  loss  or  theft;  (2)  upon  becoming  aware  of  such  loss  or  theft,  promptly  report  the  loss  or  theft  to  the  issuer. 
MasterCard’s zero liability coverage also applies to PIN-based POS transactions and ATM transactions.  

You will not be liable for any unauthorized use that occurs after you notify us. You may, however, be liable for unauthorized use that occurs before your  
notice to us. 
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Crediting of Payments. We do not charge for payments made by mail or other standard payment methods approved by us. If we charge a fee 

10) 
for any expedited payment service we offer, that fee will be disclosed to you at the time you request the service. All payments made on your account at the  
address designated for payment on the monthly periodic statement or by any other payment method approved by us will be credited to your account on the  
date of receipt.  If the date of receipt for a mailed payment to the address designated on the periodic statement is not a business day, your payment will be  
credited on the first business day following receipt. If payment is made at any location other than the address designated on the periodic statement or by  
any other payment method not approved by us, credit for such payment may be delayed up to five days. If you make a payment in an amount of $1,500  
or more, we may delay the corresponding replenishment of your credit line for up to three business days following our receipt of the payment. All required  
minimum payments on your account will be applied first to collection costs, then to any INTEREST CHARGE and other fees due, and then to the unpaid  
principal  balance  of  the  purchase,  cash  advance,  and  balance  transfer transaction  categories at  our  discretion.    Amounts  paid  in  excess  of  the  required  
minimum  payment  will  be  applied  first  to  the  balances  with  the  highest  interest  rates.  Interest  paid  or  agreed  to  be  paid  shall  not  exceed  the  maximum  
amount  permissible  under  applicable  law,  and in  any  contingency  whatsoever, if  we shall receive  anything  of  value  deemed  interest  under  applicable law  
which would exceed the maximum amount of interest permissible under applicable law, the excessive interest shall be applied to the reduction of the unpaid  
principal amount or refunded to you.  

11)            Default.   You will be in default: (1) if you fail to make any payment on time; (2) if you fail to keep any promises you have made under this or any  
other Agreement with the Credit Union; (3) if you are the subject of an order for relief under Title 11 of the U.S. Code (Bankruptcy); (4) if anyone tries, by 
legal process, to take any of your money in the Credit Union; (5) if you have given the Credit Union false or inaccurate information in obtaining your Card; or 
(6) if anything happens which the Credit Union reasonably believes endangers your ability to repay what you owe.  

Acceleration. If you are in default, the Credit Union may, without prior notice to you, call any amounts you still owe immediately due and payable plus 
12)  
INTEREST CHARGES, which shall continue to accrue until the entire amount is paid. You expressly waive any right to notice or demand, including but not 
limited to, demand upon default, notice of intention to accelerate, and notice of acceleration. The Card remains the property of the Credit Union at all times, 
and you agree to immediately surrender the Card upon demand of the Credit Union.  

13)  
you. You understand that the Credit Union is not obligated to offer such services and may withdraw or change them at any time.  

Additional Benefits/Card Enhancements. The Credit Union may from time to time offer additional services to your account at no additional cost to 

Convenience  Checks.  The  Credit  Union  may,  at  its  discretion,  issue  checks  to  you  which  may  be  used  for  any  purpose  other  than  making  a 
14)  
payment for credit to your account. By signing such check, you authorize the Credit Union to pay the item for the amount indicated and post such amount as a 
cash advance to your account. The Credit Union does not have to pay any item, which would cause the outstanding balance in your account to exceed your 
credit limit. Charges that apply in connection with the use of Convenience Checks are as follows: Copy of Paid Check $3; Stop Payment on Check $25; 
Non-Sufficient Funds Check (NSF) $25. Fees will be assessed at the time they are incurred.  

Continuation  of  Credit.  The  Credit  Union may from  time to time  request  personal  information from  you for the  purpose  of  updating  your credit 
15)  
status, according to normal credit procedures. Your failure to provide such information when requested by the Credit Union may result in suspension of your line 
of credit privileges under this Agreement, including your ability to obtain any future advances by any means.  

International  Transactions.  If  you  effect  an  international  transaction  with  your  MasterCard,  MasterCard  International  will  convert  the  charge  
16)  
into  a  U.S.  dollar  amount.  MasterCard  International  will  use  its  currency  conversion  procedure,  which  is  disclosed  to  institutions  that  issue  MasterCard  
cards.  Currently, the currency conversion rate used  by  MasterCard International  to  determine the  transaction  amount  in  U.S.  dollars for such transactions  
is  generally  either  a  government-mandated  exchange  rate  or  a wholesale  exchange  rate selected  by  MasterCard International for  the  applicable currency  
on  the  day  the  transaction  is  processed,  which  rate  may  differ  from  the  applicable  rate  on  the  date  the  transaction  occurred  or  when  the  transaction  is  
posted to  your account. We will charge a Foreign  Transaction  Fee  of up to 1% of the transaction amount in U.S. dollars on  all international  purchase, cash  
disbursement,  and  account credit transactions. There is no  grace period in which to repay  an international transaction amount in order to  avoid the Foreign  
Transaction Fee.  

Termination or Changes. The Credit Union may terminate this Agreement at any time subject to such notice as may be required by applicable  
17)  
law. You may terminate this Agreement, by written notice, as to future advances at any time. Termination by either party shall not affect your obligation to  
repay any payments made for your account resulting from use of the Card as well as INTEREST CHARGES and other related charges. The Credit Union  
may add to, change, or delete the terms of this Agreement, including the method of calculating the periodic rate, at any time subject to such notice as may  
be required by applicable law. If you use your Card or account to make a purchase or cash advance after having been given notice of a change in terms,  
you agree that the existing balance in your account at the time of that use will be subject to the new terms, as shall subsequent uses, to the extent permitted  
by law.  

Credit  Information.  You  authorize  the  Credit  Union  to  investigate  your  credit  standing  and  employment  history  when  opening  or  reviewing  
18)  
your account. You authorize the Credit Union to disclose information regarding your account to credit bureaus and creditors who inquire about your credit  
standing.  

Notification  Address  for  Information  Reported  to  Consumer  Reporting  Agencies.  We  may  report  the  status  and  payment  history  of  your 
19)  
account to credit reporting agencies each month. If you believe that the information we have reported is inaccurate or incomplete, please notify us in writing at 
Shell Federal Credit Union, P.O. Box 578, Deer Park, Texas 77536. Please include your name, address, home telephone number and account number, and 
identify the information you believe is incorrect. If your notification relates to an incident of identity theft, we will require a copy of your identity theft report filed with 
law enforcement authorities.  

20)  
give us prompt notice of any change in your name, mailing address, telephone number or place of employment.  

Statements and Notices. Statements and notices will be mailed to you at the most recent address you have given the Credit Union. You agree to 

Copy Received.  By  using  the  Card  or  the  account,  you  agree  to  all  the terms  and  conditions  and  promise to  perform  all the  obligations,  
21)  
requirements, and duties contained in this Agreement, and if you signed the Credit Card Application, you acknowledge that you have received a copy of  
this Agreement.  

22)  
it. However, you also agree that should any part of the Agreement be found invalid, it will in no way affect the remainder of the Agreement.  

Additional Provisions. Each provision of this Agreement must be considered as part of the total Agreement and cannot, in any way, be severed from 

{00221605 DOC}Rev. 09/2017  

 
 
 
 
You  understand the validity, construction, and enforcement of this Agreement shall be governed by the laws of the State  of Texas and federal law. Use  
of your Card is also subject to the policies and rules of MasterCard International, as applicable and in effect from time to time, which do not conflict with  
the  terms  of  this  Agreement.  The  Credit  Union  does  not  warrant  any  merchandise  or  services  purchased  by  you  with  the  Card.  All  purchases  and  cash  
advances  are  extended  at  the  option  of  the  merchant  or  cash  advancing  financial  institution  and  the  Credit  Union  is  not  responsible  for  refusal  of  any  
merchant or financial institution to honor your Card. We can accept late payments or partial payments or checks or money orders marked “payment in full”  
without losing any of our rights under this Agreement. We can also delay enforcing any of our rights under this Agreement without losing them.  

Military Lending Act Disclosures: Federal law provides important protections to members of the Armed Forces and their dependents relating to extension 
of  consumer  credit.  In  general,  the  cost  of  consumer  credit  to  a  member  of  the  Armed  Forces  and  his  or  her  dependent  may  not  exceed  an  annual 
percentage  rate  of  36  percent.  This  rate  must  include,  as  applicable  to  the  credit  transaction  or  account:  The  costs  associated  with  credit  insurance 
premiums,  fees  for  ancillary  products  sold  in  connection  with  the  credit  transaction;  any  application  fee  charged  (other  than  certain  application  fees  for 
specified  credit  transactions  or  accounts);  and  any  participation  fee  charged  (other  than  certain  application  participation  fees  for  a  credit  card  account). 
Please call us at 1(800)388-5542 to receive oral disclosures.  

Your Billing Rights: Keep this Document for Future Use  

This notice tells you about your rights and our responsibilities under the Fair Credit Billing  Act. 

What to Do if You Find a Mistake on Your Statement  

If you think there is an error on your statement, write to us at: Shell Federal Credit Union P.O. Box 578, Deer Park, TX 77536 

In your letter, give us the following information:  
• 
• 
• 

Account information: Your name and account number. 
Dollar amount: The dollar amount of the suspected error. 
Description of problem: If you think there is an error on your statement, describe what you believe is wrong and why you believe it is a mistake. 

You must contact us: 
•  Within 60 days after the error appeared on your statement. 
• 

At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to 
pay the amount in question.  

What Will Happen After We Receive Your Letter  

When we receive your letter, we must do two things:  
1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error.  
2.   Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe your statement is correct.  

While we investigate whether or not there has been an error:  
•  We cannot try to collect the amount in question, or report you as delinquent on that amount. 
• 
•  While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
•  We can apply any unpaid amount against your credit limit. 

The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 

After we finish our investigation, one of two things will happen:  
•  
•  

If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.  
If we do not believe there was a mistake: You will have to pay the amount in question along with applicable interest and fees. We will send you a  
statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.  

If you receive our explanation but still believe your statement is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, 
we  cannot  report  you  as  delinquent  without  also  reporting  that  you  are  questioning  your  statement.  We  must  tell  you  the  name  of  anyone  to  whom  we 
reported you as delinquent, and we must let those organizations know when the matter has been settled between us.  

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.  

Your Rights if You are Dissatisfied with Your Credit Card Purchases  

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the 
merchant, you may have the right not to pay the remaining amount due on the purchase. To use this right, all of the following must be true:  

1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been 
more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold 
you the goods or services.)  

2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card 
Account do not qualify.  

3. You must not yet have fully paid for the purchase. If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:      
Shell Federal Credit Union P.O. Box 578, Deer Park, TX 77536  

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At 
that point, if we think you owe an amount and you do not pay, we may report you as delinquent.  

{00221605 DOC}Rev. 09/2017