Purchase Annual
Percentage Rate (APR)
My Chase LoanSM APR

Balance Transfer APR

Cash Advance APR

Paying Interest

CARDMEMBER AGREEMENT RATES AND FEES TABLE
INTEREST RATES AND INTEREST CHARGES

13.24%. This APR will vary with the market based on the Prime Rate.a

13.24%. This APR will vary with the market based on the Prime Rate.a
Promotional offers with fixed APRs and varying durations may be available from time to time on some accounts.
13.24%. This APR will vary with the market based on the Prime Rate.a
24.99%. This APR will vary with the market based on the Prime Rate.b
Your due date will be a minimum of 21 days after the close of each billing cycle. We will not charge you interest
on new purchases if you pay your entire balance or Interest Saving Balance by the due date each month. We
will begin charging interest on balance transfers and cash advances on the transaction date.

Minimum Interest Charge

None

Credit Card Tips from the
Consumer Financial
Protection Bureau

To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer
Financial Protection Bureau at http://www.consumerfinance.gov/learnmore.

Annual Membership Fee
My Chase PlanSM Fee
(fixed finance charge)

$450 to $550; each authorized user: $75 per year.
Monthly fee of 1.72% of the amount of each eligible purchase transaction or amount selected to create a My
Chase Plan. The My Chase Plan Fee will be determined at the time each My Chase Plan is created and will remain
the same until the My Chase Plan is paid in full.c

FEES

Transaction Fees

Balance Transfers
Cash Advances
Foreign Transactions

Penalty Fees

Late Payment
Return Payment
Return Check

Either $5 or 5% of the amount of each transfer, whichever is greater.
None
None

None
None
None

Note: This account may not be eligible for balance transfers.
How We Will Calculate Your Balance: We use the daily balance method (including new transactions). See Interest Charges section in this Agreement for more details.
Billing Rights: Information on your rights to dispute transactions and how to exercise those rights are included in this Agreement. See Your Billing Rights section for full 
details.
Minimum Payment: We will calculate the minimum payment as: (1) any past-due amounts; PLUS (2) any special payment obligations in connection with Flexible Financing 
Offers which require repayment of the balance over a pre-selected number of billing periods; PLUS (3) the larger of: (a) $35 (or total amount you owe if less than $35); or (b) 
the sum of: (i) 1% of the new balance (excluding any Flexible Financing Offer balances which require special payment obligations to ensure repayment of the balance over a 
pre-selected number of billing periods), PLUS (ii) any periodic interest charges and late fees we have billed you on the statement for which your minimum payment is calculated.
Prime Rate: Variable APRs are based on the 3.25% Prime Rate as of June 30, 2020.
a We add 9.99% to the Prime Rate to determine the Purchase/My Chase Loan/Balance Transfer APR (daily periodic rate currently 0.03628%). Maximum APR 29.99% (daily 
periodic rate 0.08217%).
b We add 21.74% to the Prime Rate to determine the Cash Advance APR (daily periodic rate currently 0.06847%). Maximum APR 29.99% (daily periodic rate 0.08217%).
c My Chase Plan Fee: The My Chase Plan Fee is calculated at the time each plan is created and is based on the amount of each purchase transaction or amount selected to 
create the plan, the number of billing periods you choose to pay the balance in full, and other factors. The monthly and aggregate dollar amount of your My Chase Plan Fee 
will be disclosed during the activation of each My Chase Plan.

MILITARY LENDING ACT NOTICE: Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. 
In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must 
include, as applicable to the credit transaction or account: the costs associated with credit insurance premiums; fees for ancillary products sold in connection with the credit 
transaction; any application fee charged (other than certain application fees for specified credit transactions or accounts); and any participation fee charged (other than certain 
participation fees for a credit card account). To receive this information and a description of your payment obligation verbally, please call 1-800-235-9978.

COL00058

YOUR CARDMEMBER AGREEMENT

WELCOME TO YOUR ACCOUNT.
Review and save the following important information about your account. This document together with the Rates and Fees Table is an agreement between you, the cardmember, and JPMorgan Chase Bank, 
N.A., a subsidiary of JPMorgan Chase & Co. If you have any questions, please call us using the number on the back of your card. Chase has agreed to lend you money as described in this agreement, and you 
agree to pay us back together with interest charges and fees. Your use of the account or any payment on the account indicates your acceptance of the terms of this agreement. If any fee in the Rates and Fees 
Table is marked none, the section of this agreement that relates to that fee does not apply. 

1

GETTING STARTED: YOUR ACCOUNT 
Get acquainted with your account by reviewing the important terms below.

IMPORTANT TERM WHAT IT MEANS TO YOU

OUR RESPONSIBILITY

Credit Access Line

You are responsible for balances on your account including amounts charged in excess of 
your credit access line. We may also refer to credit access line as credit line or credit limit.

We will assign a credit access line to your account, and post it on your monthly 
billing statement. We may cancel, change or restrict your credit availability at any 
time. Each transaction is considered for approval on an individual basis, including 
those above the credit access line. We may not approve all transactions.

Authorized Users

You are responsible for any use of your account by an authorized user or anyone else that you 
permit to use your account. You must notify us if you want them to stop using your account. 
You  also  are  responsible  for  getting  any  cards,  checks  or  other  means  of  accessing  your 
account from the authorized user.

If you request, we may issue cards that access your account to your authorized 
users. If you wish to terminate an authorized user, we may close your account and 
open a new account with a different account number.

Annual  
Membership Fee

If your account has an annual fee, you are responsible for it every year your account is open or 
until your account is closed and paid in full. Your monthly billing statement will tell you how to 
cancel your account and avoid future annual fees.

If your account has an annual fee, we will add your annual fee to your monthly 
billing statement once a year, whether or not you use your account. Your annual 
fee will be added to your purchase balance and may incur interest.

Amendments

We may change the terms of this agreement including APRs and fees from time to time. 
We may also add new terms or delete terms. APRs or other terms may also change 
without amendment, for example when the Prime Rate changes. See the Variable Rate 
section for details.

Our ability to make changes to this agreement is limited by applicable law. 

TERM

WHAT IT MEANS

IMPORTANT DEFINITIONS

Cash-like 
Transactions

The following transactions will be treated as cash advances: purchasing travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions; purchasing 
lottery tickets, casino gaming chips, race track wagers or similar betting transactions; and making a payment using a third party service.

Payment Due 
Date

Payments are due on the payment due date shown on your monthly statement. The monthly statement also explains when the payment must reach us in order to be considered 
received as of that date. Payments received after the required time will be credited on the next business day.

Variable Rate

We calculate variable APRs by adding a margin to the highest U.S. Prime Rate published in the Money Rates section of The Wall Street Journal two business days (not weekends or 
federal holidays) before the closing date shown on your billing statement. The APR may increase or decrease each month if the Prime Rate changes. Any new rate will be applied as 
of the first day of your billing cycle during which the Prime Rate has changed. If the APR increases, you will pay a higher interest charge and may pay a higher minimum payment. The 
Prime Rate is simply a reference index and is not the lowest interest rate available. If The Wall Street Journal stops publishing the Prime Rate, we will select a similar reference rate.

Default

Your account will be in default if:
1) You do not pay at least the minimum payment when due; 2) You fail to comply with this or other agreements with us or one of our related banks; or 3) We believe you may be unwilling 
or unable to pay your debts on time; you file for bankruptcy; or you become incapacitated or die.
If your account is in default, we may close it without notice and require you to pay your unpaid balance immediately. We can also begin collection activities. To the extent permitted by 
law, if you are in default because you have failed to pay us, we will require you to pay our collection costs, attorneys’ fees, court costs, and all other expenses of enforcing our rights 
under this agreement.

Interest  
Saving Balance

When you take advantage of Flexible Financing Offers, we will not charge you interest on new purchases if you pay your entire Interest Saving Balance by the due date each month. 
If your Interest Saving Balance for any billing cycle is less than your minimum payment due, your Interest Saving Balance amount will reflect your minimum payment due to avoid a 
late fee.

Flexible  
Financing Offers

When you take advantage of Flexible Financing Offers, like those available with My Chase LoanSM and My Chase PlanSM, you can pay those balances over time based on their offer 
terms and still avoid additional interest charges on new purchases.

2

3

USING YOUR CARD 
You can use your account in the following ways. Your account is to be used only for personal, family or household purposes. You cannot use your  
account for illegal purposes, such as Internet gambling and writing checks against uncollected funds.

TRANSACTIONS

WHAT IT MEANS TO YOU

OUR RESPONSIBILITY 

Purchases

You may use your account to buy goods and services.

We authorize charges to your account in accordance with the terms of this agreement.

Balance 
Transfers

Cash 
Advances

Checks

If eligible for a balance transfer, you can transfer balances to your account 
by using balance transfer checks, visiting our website or calling us.

We permit balance transfers from most non-Chase accounts. We do not permit balance transfers from 
other accounts or loans with us or any of our related banks. 

You may obtain cash from automatic teller machines, at banks or by using 
cash advance checks. Unless we say otherwise, balance transfer checks 
or promotional checks made payable to cash or yourself will be treated as 
cash advances.

We treat certain other transactions as cash advances. See the Cash-like Transactions section under 
Important Definitions above. 

For  your  protection,  balance  transfer  and  cash  advance  checks  must  be 
signed by the person whose name is printed on the checks. 

We may provide balance transfer checks and cash advance checks for your use; we have the right not 
to pay a check for any reason. 

Automatic Charges

You may set up scheduled and repeat transactions to your account. If your 
account is closed or suspended, or your account number changes, you will 
need to contact any persons that you are paying by automatic transactions.

We are not responsible for scheduled and repeat transactions if your account is closed, suspended 
or the account number changes.

Promotions

You may receive special offers related to your account.

Any special offer is subject to this agreement, unless explained otherwise.

Foreign Transaction 
Fee and Exchange 
Rate

There is a fee, unless “None” is stated in the Rates and Fees Table, for 
transactions that are made in a currency other than U.S. Dollars. Our fee is 
a percentage of the U.S. Dollar amount of the transaction. Please see the 
Rates and Fees Table for the amount of this fee, if any.

•  If a transaction is in a foreign currency, Visa International or MasterCard International will convert 
the transaction into U.S. dollars using their own currency conversion procedures, and then will send 
us the transaction amount. The exchange rate will be determined using either the range of rates 
available in the wholesale currency markets for the processing date (which may be different from 
the rate the card association receives) or a government-mandated rate in effect on that date. The 
exchange rate used by Visa or MasterCard may differ from the rate on the date of your transaction.
•  In the case of returned or exchanged merchandise that was purchased in a foreign currency, the 

exchange rate is determined on the date of the return.

Authorization of 
Transactions / Closing 
Your Account

We  are  not  obligated  to  honor  every  transaction,  and  we  may  close  or 
suspend your account. Sometimes we close accounts based not on your 
actions or inactions, but on our business needs.

We may decline transactions for any reason, including: operational matters, the account is in default, 
or suspected fraudulent or unlawful activity. We are not responsible for any losses associated with 
a declined transaction.

My Chase LoanSM

If  eligible,  you  may  use  the  My  Chase  Loan  feature  to  obtain  cash  as 
an  electronic  deposit  into  an  eligible  bank  account  held  by  a  financial 
institution located in the United States by accepting a My Chase Loan offer. 
Each offer will include a  My Chase Loan APR and the number of billing 
periods it will take to pay the My Chase Loan balance in full by making 
regular payments each monthly billing period.
Your ability to create a My Chase Loan balance is based on a variety of 
factors,  such  as  your  creditworthiness,  your  credit  limit,  and  your  past 
account behavior. You will not be able to create a My Chase Loan balance 
if you enroll in a debt management program or if your account is closed 
or in default.
My Chase Loan transactions are not Cash Advances or Balance Transfers. 
My Chase Loan provides Flexible Financing Offers. Therefore, when you 
have a My Chase Loan balance on your account, we will not charge you 
interest on new purchases if you pay your entire Interest Saving Balance 
by the due date each month.

At our discretion, we may make My Chase Loan available to you; we may decline a My Chase Loan 
transaction for any reason. 

My Chase PlanSM

If eligible, you may use the My Chase Plan feature through Chase.com or 
the Chase Mobile App to create, from recent eligible purchase transactions, 
a  My  Chase  Plan  balance  with  set  repayment  terms,  subject  to  the 
My Chase Plan Fee. From the available offers, you select how many billing 
periods  it  will  take  to  pay  the  My  Chase  Plan  balance  in  full  by  making 
regular  payments  each  monthly  billing  period.  For  each  billing  period 
during which there is a balance in the My Chase Plan, you will be charged 
the My Chase Plan Fee, rather than interest under the Purchase APR.
An  eligible  purchase  transaction  for  My  Chase  Plan  is  a  purchase  of  at 
least  a  specified  dollar  amount  but  may  not  include  certain  purchase 
transactions,  such  as  cash-like  transactions  and  any  fee  owed  to  us, 
including Annual Membership Fees. Cash advance, balance transfer and 
My Chase Loan transactions are not eligible for My Chase Plan.
Your ability to create a My Chase Plan balance is based on a variety of 
factors, such as your creditworthiness, your credit limit, and your account 
behavior. You will not be able to create a My Chase Plan balance if you 
enroll  in  a  debt  management  program  or  if  your  account  is  closed  or 
in default. 
When  you  have  a  My  Chase  Plan  balance  on  your  account,  we  will  not 
charge you interest on new purchases if you pay your entire Interest Saving 
Balance by the due date each month.

At our discretion, we may make My Chase Plan available to you; we may decline a My Chase Plan 
transaction for any reason.

PAYING US BACK 
You will receive a billing statement, if one is required, each month. It will show your minimum required payment.
After you make a payment, it may take up to 15 days to restore available credit on your account.

IMPORTANT 
INFORMATION

WHAT IT MEANS TO YOU

OUR RESPONSIBILITY

Payment 
Instructions

Minimum 
Payment

You must follow the payment instructions on your billing statement. You can pay us by: 
check, money order, or electronic payment drawn on a U.S. bank or a foreign bank branch 
in the U.S. All payments must be in U.S. Dollars. You authorize us to collect any payment 
check either electronically or by draft. Payments marked “paid in full” must be sent to the 
Conditional Payments address shown on your billing statement. See your billing statement 
for complete payment instructions.

You agree to pay at least the minimum payment when due. You also agree to pay amounts 
in excess of your credit access line when billed to your monthly statements or sooner if 
we ask. Minimum payments may include specific fixed payments that are part of special 
promotions. You can pay down balances faster by paying more than the minimum payment 
or the total unpaid balance on your account.

As  long  as  you  make  your  payment  in  accordance  with  the  instructions  on  your  billing 
statement by the date and time payments are due, we will credit your payment as of the 
same day it is received. We may accept and process any payments marked as “paid in full” 
without losing our rights.

We will calculate your minimum payment based on the method described below the Rates 
and Fees Table. The minimum payment will appear on your monthly statement and includes 
any past due amounts.

Interest-Free 
Period (also 
called Grace 
Period) on 
Purchases

•  The interest-free period is the time when you are not charged interest on new purchases.
•  Your account is in an interest-free period when you pay your New Balance or Interest 
Saving  Balance  as  shown  on  your  statement  every  month  by  the  due  date  and  time. 
During this period, you will not pay interest on new purchases.

•  Balance Transfers, Checks and Cash Advances do not have an interest-free period.

•  We do not charge interest on any part of the purchase balance that you pay while your 

account is in an interest-free period.

•  We charge interest on purchases from the date the transactions appear on your account 

(until the balance is paid in full) when your account is not in an interest-free period. 

•  For more details about how we calculate your interest charges, see the Interest Charges 

section of this agreement.

Payment 
Allocation

•  When  you  make  a  payment,  generally,  we  first  apply  your  minimum  payment  to  the 
monthly  obligation  for  any  Flexible  Financing  Offer  balances  with  special  payment 
obligations which require repayment of the balance over a pre-selected number of billing 
periods, and then to the balance on your monthly statement with the lowest APR.

•  Any  payment  above  your  minimum  payment  would  generally  then  be  applied  to  the 

balance on your monthly statement with the highest APR first.

•  If you do not pay your New Balance or Interest Saving Balance, as shown on your statement, 

in full each month, you may not be able to avoid interest charges on new purchases.

Credit Balances

You may request a refund of any credit balance.

We  apply  payments  to  balances  as  they  appear  on  your  monthly  statement  before  being 
applied to new transactions. An example of a new transaction is a recent purchase you made 
that has not yet been included in the New Balance as shown on your statement.

If you do not request a refund, we will apply any credit balance to new charges on your 
Account. If a credit balance remains on your account for 6 months and the amount is $1 or 
more, we will automatically refund it to you. If your credit balance is less than $1, it will be 
removed from your account but we will send the credit balance to you if you ask us to do so.

“HOW TO AVOID...” 
Certain transactions and situations may cause your account to receive a fee or have another impact on your account. The information below explains how you can avoid these outcomes. Amounts of these fees 
are listed in the Rates and Fees Table. The Rates and Fees Table indicates amounts “up to” certain limits for penalty fees because applicable law may restrict our ability to impose the full amount of the penalty 
fee in some circumstances. See the “Penalty Fees” provision below the Rates and Fees Table for additional detail reflecting limitations imposed under applicable law. Special services you request may incur 
additional service fees; be sure to carefully review the details of any additional services to understand the terms.

“HOW TO AVOID...” WHAT TO DO

Late Fee

Ensure Chase receives at least the minimum payment shown 
on your billing statement when due.

Return Check Fee

Do not stop payment on cash advance and balance transfer 
checks, and do not default.

WHAT IT MEANS
If any payment is late, we may charge you a late fee. If the fee is based on a balance, we calculate the fee using the 
total balance at the end of the day the fee is charged.

We may charge a return check fee if we stop payment on a cash advance check or balance transfer check at your 
request, or we refuse to pay a cash advance check or balance transfer check for any reason, including because your 
account is in default.

Return Payment Fee

Do not submit a payment that could be returned unpaid.

We may charge this fee if the payment you offer to us is not honored, is returned unpaid, or cannot be processed.

Collections

Do not default.

If you are in default, we may take the actions described above in the Default section under Important Definitions above.

8

“WHAT HAPPENS IF...?” 
Review this section for common situations or questions that might require action from you or Chase. 

9

“WHAT HAPPENS IF…?”

ACTION

WHAT IT MEANS

… I think I found a mistake on 
my statement?

… I’m dissatisfied with a credit 
card purchase?

We will investigate

Write to us within 60 days after the suspected error appears on your billing statement. We will investigate and contact you with our 
findings. Please see the Your Billing Rights section below for more details.

We will research the problem

First, attempt to resolve the problem with the merchant. Then write to us about the purchase. We will research the problem and contact 
you with our findings. Please see the Your Billing Rights section below for more details.

… my card is lost or stolen?

Contact us immediately and 
stop using your account

If your card is lost or stolen, or you think someone used your account without permission, tell us immediately by calling the Cardmember 
Services number on your card or billing statement. We need your help to find out what happened and correct the problem.

... my account is closed or 
suspended? 

You remain responsible for your 
balance

...I want to transfer a balance 
or make a cash advance? 

Balance transfer or cash 
advance transaction fees apply

Even if your account is closed or suspended, you must still repay all amounts you owe under the account.

You will incur a transaction fee for these transactions. See the Rates and Fees Table for the amount of this fee.

ABOUT OUR RELATIONSHIP
Maintaining a positive relationship with you is very important to us. Please review these terms to understand more about your account.

IMPORTANT INFORMATION WHAT IT MEANS

Communications

We may send cards, statements and other communications to you at any mailing or email address in our records. If more than one person is responsible for this account, 
we can provide billing statements and communications to one of you. When you give us your mobile phone number, we have your permission to contact you at that number 
about all your Chase or J.P. Morgan accounts. Your consent allows us to use text messaging, artificial or prerecorded voice messages and automatic dialing technology 
for informational and account service calls, but not for telemarketing or sales calls. It may include contact from companies working on our behalf to service your accounts. 
Message and data rates may apply. You may contact us anytime to change these preferences. We may also send an email to any address where we reasonably believe we 
can contact you. Some of the legal purposes for calls and messages include: suspected fraud or identity theft; obtaining information; transactions on or servicing of your 
account; collecting on your account; and providing you information about products and services. Notify us immediately of any changes to your contact information using the 
Cardmember Services address or phone number shown on your billing statement.

Telephone Monitoring

We may listen to and record your telephone calls with us and we may use your voice for verification.

Credit Information

We may obtain and review your credit history from credit reporting agencies and others. We may, from time to time, obtain employment and income data from third parties to assist 
us in the ongoing administration of your account. We may also provide information about you and your account to credit reporting agencies and others. We may provide information 
to credit reporting agencies about this account in the name of an authorized user. If you think we provided incorrect information, write to us and we will investigate.

Enforcement

We may enforce the terms of this agreement at any time. We may delay enforcement without losing our right to enforce this agreement at a later time. If any terms of this 
agreement are found to be unenforceable, we may still enforce the other terms.

Governing Law

This agreement and your account will be governed by federal law, as well as the law of Delaware, and will apply no matter where you live or use this account.

Assignment

We may assign your account, balances you owe, or any of our rights and obligations under this agreement. The third party is then entitled to any of our rights that we assign 
to them.

NJ Residents

All provisions of this agreement are valid, enforceable and applicable in New Jersey.

Military Lending Act Notice

Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. In general, the cost of consumer 
credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable to the credit 
transaction or account: the costs associated with credit insurance premiums; fees for ancillary products sold in connection with the credit transaction; any application fee 
charged (other than certain application fees for specified credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit 
card account). If you are covered by the Military Lending Act, (i) then you are not bound by the Arbitration Agreement below, and (ii) notwithstanding anything to the contrary 
in this Agreement, to the extent required by the Military Lending Act, nothing in this agreement will be deemed a waiver of the right to legal recourse under any otherwise 
applicable provision of state or federal law. To receive this information and a description of your payment obligation verbally, please call 1-800-235-9978.

Binding Arbitration

Unless you timely reject the agreement to arbitrate, disputes with us may be resolved by binding arbitration. With arbitration, you cannot go to court, have a jury trial or initiate 
or participate in a class action for your dispute(s) with us. In arbitration, disputes are resolved by an arbitrator, not a judge or jury, and procedures are simpler and more limited 
than rules applicable in court. 
Please see the Arbitration Agreement section for more details, including instructions for how to reject the agreement to arbitrate.

INTEREST CHARGES

Daily Interest Rates and Annual Percentage Rates may be found on the Rates and Fees Table.

•   We multiply the daily interest rate by the daily balance for each transaction type for each day in 

Periodic Interest Charge Calculation—Daily balance method (Including new transactions):
We calculate a daily balance for each type of transaction and use the daily balances to determine your 
interest charges.

We figure the “daily balance” for each transaction type as follows:

•  We take the beginning balance for each day and add 

-  any interest charge from the prior day (known as compounding of interest) and 
- 

 any new transactions or other debits (including Annual Membership Fees, transaction fees, 
Penalty Fees, any other fees and unpaid interest charges).

•  We subtract payments or credits, and treat any net credit balance as a zero balance.
•  The result is the daily balance for each type of transaction.

We figure the interest charges on your account as follows:

•   To get the daily interest rate for each type of transaction we divide the APR by 365. We may 

combine different transaction types that have the same daily interest rates.

the billing cycle.

•  We add together the interest charges for each day in the billing cycle for each transaction type.
•   If any interest charge is due, we will charge you at least the minimum interest charge shown on 

the Rates and Fees Table.

We add transactions and fees to your daily balance no earlier than:

•   For new purchases, balance transfers, cash advances, or My Chase Loans – the date of 

the transaction.

•   For new cash advance checks or balance transfer checks – the date the payee deposits the check.
•   Fees – either on the date of a related transaction, the date they are posted to your account, or 

the last day of the billing cycle, whichever we may choose.

The Balances Subject to Interest Rate for each type of transaction shown on your billing statement is 
the sum of the daily balances for that type of transaction divided by the number of days in the billing 
cycle. We may use mathematical formulas that produce equivalent results to calculate the Balance 
Subject to Interest Rate, interest charges and related amounts.

12

YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE 
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

13

What To Do If You Find A Mistake On Your Statement

While we investigate whether or not there has been an error:

If you think there is an error on your statement, contact us in writing at the Customer Service address 
shown on your billing statement. In your communication, give us the following information:

•  Account information: Your name and account number.
•  Dollar amount: The dollar amount of the suspected error.
•   Description of problem: If you think there is an error on your bill, describe what you believe is 

wrong and why you believe it is a mistake. 

You must contact us:

•  Within 60 days after the error appeared on your statement.
•   At least 3 business days before an automated payment is scheduled, if you want to stop payment 

on the amount you think is wrong.

You must notify us of any potential errors in writing. You may call us or notify us electronically, but if 
you do we are not required to investigate any potential errors and you may have to pay the amount 
in question.

What Will Happen After We Receive Your Written Communication

When we receive your communication, we must do two things:

1.   Within 30 days of receiving your communication, we must tell you that we received it. We will also 

tell you if we have already corrected the error.

2.   Within 90 days of receiving your communication, we must either correct the error or explain to you 

why we believe the bill is correct.

•  We cannot try to collect the amount in question, or report you as delinquent on that amount.
•   The  charge  in  question  may  remain  on  your  statement,  and  we  may  continue  to  charge  you 

interest on that amount.

•   While you do not have to pay the amount in question, you are responsible for the remainder of 

your balance.

•  We can apply any unpaid amount against your credit access line.

After we finish our investigation, one of two things will happen:

•   If we made a mistake: You will not have to pay the amount in question or any interest or other fees 

related to that amount.

•   If we do not believe there was a mistake: You will have to pay the amount in question, along with 
applicable interest and fees. We will send you a statement of the amount you owe and the date 
payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must contact us in writing within 
10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without 
also reporting that you are questioning your bill. We must tell you the name of anyone to whom we 
reported you as delinquent, and we must let those organizations know when the matter has been settled 
between us.
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question 
even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you 
have tried in good faith to correct the problem with the merchant, you may have the right not to pay the 
remaining amount due on the purchase. To use this right, all of the following must be true:

1.   The  purchase  must  have  been  made  in  your  home  state  or  within  100  miles  of  your  current 
mailing address, and the purchase price must have been more than $50. (Note: Neither of these 
are necessary if your purchase was based on an advertisement we mailed to you, or if we own the 
company that sold you the goods or services.)

2.   You must have used your credit card for the purchase. Purchases made with cash advances from 

an ATM or with a check that accesses your credit card account do not qualify.

3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing 
at  the  Customer  Service  address  shown  on  your  billing  statement.  While  we  investigate,  the  same 
rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell 
you our decision. At that point, if we think you owe an amount and you do not pay, we may report you 
as delinquent.

Copyright ©2019 JPMorgan Chase & Co. All rights reserved.

14

ARBITRATION AGREEMENT 
PLEASE REVIEW -- IMPORTANT -- AFFECTS YOUR LEGAL RIGHTS

15

This  arbitration  agreement  provides  that  all  disputes  between  you  and  Chase  must  be  resolved  by 
BINDING  ARBITRATION  whenever  you  or  we  choose  to  submit  or  refer  a  dispute  to  arbitration.  By 
accepting this arbitration agreement you GIVE UP YOUR RIGHT TO GO TO COURT (except for matters 
that may be taken to a small claims court). Arbitration will proceed on an INDIVIDUAL BASIS, so class 
actions and similar proceedings will NOT be available to you. 
YOU HAVE THE RIGHT TO REJECT THIS AGREEMENT TO ARBITRATION, BUT IF YOU WISH TO REJECT 
IT, YOU MUST DO SO PROMPTLY. If you do not reject this agreement to arbitration within 60 days of 
account opening and in the manner set forth below, then: 
• In arbitration, your rights will be determined by a NEUTRAL ARBITRATOR and NOT A JUDGE OR JURY. 
• The procedures in arbitration are simpler and more limited than rules applicable in court. 
• Arbitrator decisions are subject to VERY LIMITED REVIEW BY A COURT. 
If you do not reject this agreement as provided below within 60 days of account opening, you or we may 
elect to resolve any Claim by arbitration. 
For  purposes  of  this  agreement  to  arbitrate,  “you”  includes  any  co-applicant  or  authorized  user  on 
your account, or anyone else connected with you or claiming through you; and “we” or “us” includes 
JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A., all of their parents, subsidiaries, affiliates, 
successors,  predecessors,  employees,  and  related  persons  or  entities  and  all  third  parties  who  are 
regarded as agents or representatives of us in connection with the account, or the subject matter of the 
claim or dispute at issue. 
All  claims  or  disputes  between  you  and  us  about  or  relating  in  any  way  to  your  account,  any  prior 
account,  your  Cardmember  Agreement  with  us  (including  any  future  amendments),  any  prior 
Cardmember Agreement, or our relationship are referred to as “Claims” for purposes of this agreement 
to  arbitrate.  Claims  include,  for  example,  claims  or  disputes  arising  from  or  relating  in  any  way  to 
transactions  involving  your  account;  any  interest,  charges,  or  fees  assessed  on  your  account;  any 

service(s) or programs related to your account; any communications related to your account; and any 
collection or credit reporting of your account. Claims also include claims or disputes arising from or 
relating in any way to advertising and solicitations, or the application for, approval, or establishment of 
your account. Claims are subject to arbitration regardless of whether they are based on contract, tort, 
statute, regulation, common law or equity, or whether they seek legal or equitable remedies. All Claims 
are subject to arbitration whether they arose in the past, may currently exist, or may arise in the future. 
Arbitration will apply even if your account is closed, sold, or assigned; you pay us in full any outstanding 
debt you owe; or you file for bankruptcy. In the event that your account is sold and/or assigned, we retain 
our right to elect arbitration of Claims by you and you retain your right to elect arbitration of Claims by us. 
•  If you are covered by the Military Lending Act, then you are not bound by this arbitration agreement, 
and to the extent required by the Military Lending Act, nothing in this agreement will be deemed a 
waiver of the right to legal recourse under any otherwise applicable provision of state or federal law. 
The only other exception to the arbitration requirement is that you have the right to file and pursue a 
Claim in a small claims court instead of arbitration if the Claim is in that court’s jurisdiction and proceeds 
on an individual basis. 
If you initiate a Claim in arbitration, no changes to the terms of this agreement to arbitrate that are made 
after we receive your Claim will apply to that Claim. 
This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq. 

Can I (the customer) reject this agreement to arbitrate? 
Yes. You have the right to reject this agreement to arbitrate if you notify us within 60 days of account 
opening. You must do so in writing by stating that you reject this agreement to arbitrate and include 
your  name,  account  number,  address  and  personal  signature.  Your  notice  must  be  mailed  to  us  at 
P.O. Box 15298, Wilmington, DE 19850-5298. Rejection notices sent to any other address, or sent by 
electronic mail or communicated orally, will not be accepted or effective. 

What about class actions or representative actions? 
Individuals sometimes seek to bring lawsuits on behalf of other, similarly situated individuals. This is 
often called a class action. Class actions, other similar representative procedures, and consolidation of 
Claims (except for claimants on the same account) are not available under this agreement to arbitrate. 
Claims in arbitration will proceed only on an individual basis. Additionally, you may not join your claims 
with  other  persons  on  other  accounts  in  the  arbitration;  each  person  must  arbitrate  his  or  her  own 
claims separately. 
UNLESS  YOU  REJECT  THIS  AGREEMENT  TO  ARBITRATE,  YOU  AND  WE  ARE  WAIVING  THE  RIGHT 
TO  ASSERT  OR  PARTICIPATE  IN  A  CLASS  ACTION,  OR  ANY  REPRESENTATIVE  OR  CONSOLIDATED 
PROCEEDING IN COURT OR IN ARBITRATION. 
The arbitrator shall have no authority to entertain any Claim as a class action or on any other similar 
representative basis, nor shall the arbitrator have any authority to consolidate Claims brought by separate 
claimants (except for claimants on the same account). To be clear, this means that the arbitrator also 
shall  have  no  authority  to  make  any  award  for  the  benefit  of,  or  against,  any  person  other  than  the 
individual  who  is  the  named  party.  If  these  terms  prohibiting  class,  representative,  or  consolidation 
procedures are held to be legally unenforceable for any reason with respect to a Claim, then the Claim 
must be handled through litigation in court instead of by arbitration.

How does arbitration work? 
Arbitration  is  different  from  a  lawsuit  in  state  or  federal  court.  Arbitration  is  conducted  by  private 
organizations that specialize in alternative dispute resolution, and is conducted before a neutral arbitrator 
instead of a judge or jury. Arbitration procedures are generally simpler and more informal than court 
procedures. For example, discovery is more limited in arbitration than in court. Also, arbitrator decisions 
are subject to only limited review by courts. As discussed above, certain rights that you may have in court 
are not available in arbitration. At the same time, in arbitration you are entitled to recover attorneys’ fees 
from us to the same extent as you would be in court. 
Under  this  agreement  to  arbitrate,  the  party  filing  a  Claim  must  select  either  Judicial  Arbitration 
and  Mediation  Services  (“JAMS”)  or  the  American  Arbitration  Association  (“AAA”)  as  the  arbitration 
administrator. You can learn more about these organizations online, at the addresses provided below. 

Each of these organizations will apply its code of procedures in effect at the time the arbitration claim 
is filed. If there is a conflict between that code of procedures and this arbitration provision and/or any 
sections of this agreement, this arbitration provision and/or this agreement will control. In the event that 
JAMS or the AAA is unable or unwilling to handle the Claim for any reason, then the matter shall be 
arbitrated instead by a neutral arbitrator selected by agreement of the parties (or, if the parties cannot 
agree, selected by a court in accordance with the Federal Arbitration Act).
A single arbitrator designated by the arbitration administrator will decide the Claim under applicable 
law. The arbitrator is bound by the terms of this agreement to arbitrate. All issues are for the arbitrator 
to decide, except that issues relating to the scope, enforceability, interpretation, formation, and validity 
of this arbitration agreement are for a court to decide. The arbitrator will honor all claims of privilege 
recognized by law. Subject to the prohibition on class, representative, and consolidation procedures set 
forth above, the arbitrator will have the power to award to a party any damages or other relief provided 
for under applicable law. That is, a party will be entitled to recover in arbitration any damages or other 
relief that it could recover if it prevailed in a court proceeding as an individual. No arbitration award or 
decision will have any preclusive effect on issues or claims in any subsequent proceedings beyond the 
Claims at issue. The arbitrator’s authority is limited to claims between you and us, and the arbitrator can 
award damages or relief only to you, but not to or on behalf of anyone else. 
Although under some laws we may have a right to an award of attorneys’ fees and expenses if we 
prevail, we agree that we will not seek such an award. 
If your Claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on 
the basis of documents, through a telephonic hearing, or in an in-person hearing. Any in-person hearing 
will take place in the federal judicial district that includes your address at the time the Claim is filed, 
unless the parties agree to a different place. 

Is the arbitrator’s decision final? Is there an appeal process? 
The arbitrator’s decision will be final and binding on the parties. An arbitrator’s award shall consist of a 
written statement setting forth the disposition of each Claim. At the request of any party, the arbitrator 
shall also set forth a written explanation of the essential findings and conclusions on which the award 
is based. 

16

How do I (the customer) file an arbitration claim? 
Rules  and  forms  may  be  obtained  from,  and  Claims  may  be  filed  with,  JAMS  at  (800)  352-5267 
or  jamsadr.com;  or  the  AAA  at  (877)  495-4185  or  www.adr.org.  Both  of  these  administrators  have 
particular rules for arbitrations initiated by a consumer. 

Copyright ©2019 JPMorgan Chase & Co. All rights reserved.

17

A party can file a written appeal to the arbitration administrator within 30 days after an award is issued. 
The appeal will proceed before a panel of three neutral arbitrators designated by the same arbitration 
administrator. That panel will consider all legal and factual issues anew, and make all decisions and 
awards by majority vote based on the documents and arbitration record without a hearing. Any review 
by a court shall be governed by the Federal Arbitration Act. Any final arbitration award will be binding on 
the named parties and enforceable by any court having jurisdiction. 

Who will pay for costs? 
We will pay any costs that are required to be paid by us under the arbitration administrator’s rules of 
procedure. Even if not otherwise required, we will reimburse you up to $500 for any initial arbitration 
filing fees you have paid. We will also pay any fees of the arbitrator and arbitration administrator for the 
first two days of any hearing. If you win the arbitration, we will reimburse you for any fees you paid to 
the arbitration organization and/or arbitrator. All other fees will be allocated according to the arbitration 
administrator’s rules and applicable law. If you consider that you are unable to afford any fees that would 
be yours to pay to the arbitration administrator, you may request that we pay or reimburse them, and we 
will consider your request in good faith. 
You may represent yourself in arbitration, or you may be represented by a lawyer. Except as described 
above, you will be responsible for your own attorneys’ fees and costs. 

CFB00740