VISA CREDIT CARD AGREEMENT
Amended November 20, 2012

In this Agreement the words you and your mean each and all of 
those who agree to be bound by this Agreement; Card means 
the VISA credit card and any duplicates, renewals, or substitutions 
the Credit Union issues to you; Account means your VISA credit 
card line of credit account with the Credit Union, and Credit Union 
means Associated Credit Union or anyone to whom the Credit 
Union transfers this Agreement.

1. USING YOUR ACCOUNT — If you are approved for an Account, 
the Credit Union will establish a line of credit for you and notify you 
of your credit limit. You agree that your credit limit is the maximum 
amount (purchases, cash advances, finance charges, plus “other 
charges”) that you will have outstanding on your Account at any 
time. If you are over your credit limit, you must pay the amount you 
are over before payments will begin to restore your credit limit. You 
may request an increase in your credit limit only by a method ac-
ceptable to the Credit Union. The Credit Union has the right to re-
duce your credit limit, refuse to make an advance and/or terminate 
your Account at any time for any reason not prohibited by law.

2. USING YOUR CARD — You may use your Card to make 
purchases from merchants and others who accept VISA Cards. 
However, you may not use your Card to initiate any type of 
electronic gambling transaction through the Internet.

If you wish to pay for goods or services over the Internet, you may 
be required to provide card number security information before you 
will be permitted to complete the transaction. In addition, you may 
obtain cash advances from the Credit Union and from other financial 
institutions that accept VISA Cards, and from some automated teller 
machines (ATMs). (Not all ATMs accept VISA Cards.) To obtain cash 
advances from an ATM, you must use the Personal Identification 
Number (PIN) that is issued to you for use with your Card. You agree 
that you will not use your Card for any transaction that is illegal 
under applicable federal, state or local law.

3. RESPONSIBILITY — You agree to pay all charges (purchases and 
cash advances) to your Account that are made by you or anyone 
whom you authorize to use your Account. You also agree to pay all 
finance charges and other charges added to your Account under 
the terms of this Agreement or another agreement you made with 
the Credit Union. If this is a joint Account, Section 17 below also 
applies to your Account.

4. FINANCE CHARGES — New purchases posted to your account 
during a billing cycle will not incur a finance charge for that billing 
cycle if you had a zero or credit balance at the beginning of that 
billing cycle or you paid the entire New Balance on the previous 
cycle’s billing statement by the Payment Due Date of that state-
ment; otherwise a finance charge will accrue from the date a 
purchase is posted to your account. To avoid an additional finance 
charge on the balance of purchases, you must pay the entire New 
Balance on the billing statement by the Payment Due Date of that 
statement. A FINANCE CHARGE will be imposed on Cash Advance 

transactions during a Billing Cycle when the Previous Balance is not 
paid in full within the first 25 days of the Billing Cycle. An additional 
FINANCE CHARGE will be imposed on the New Balance of Cash 
Advance when the New Balance is not paid in full within 25 days 
after the Closing Date. 

The finance charge is calculated separately for purchases and cash 
advances. For purchases, the finance charge is computed by apply-
ing the monthly periodic rate to the average daily balance of pur-
chases. To get the average daily balance of purchases, we take the 
beginning outstanding balance of purchases each day, add any new 
purchases, and subtract any payments and/or credits. This gives us 
the daily balance of purchases. Then, we add all the daily balances 
of purchases for the billing cycle together and divide the total by 
the number of days in the billing cycle. This gives us the average 
daily balance of purchases.

For cash advances, the finance charge is computed by applying 
the monthly periodic rate to the average daily balance of cash 
advances. To get the average daily balance of cash advances, we 
take the beginning outstanding balance of cash advances each day, 
add in any new cash advances, and subtract any payments and/or 
credits that we apply to the cash advance balance. This gives us the 
daily balance of cash advances. Then, we add all the daily balances 
of cash advances for the billing cycle together and divide the total 
by the number of days in the billing cycle. This gives us the average 
daily balance of cash advances.

If you obtain a cash advance; in addition to the Finance Charges 
calculated above, a cash advance transaction fee FINANCE 
CHARGE in the form of a single Service Fee (3%, minimum $3) will 
be imposed on each Cash Advance transaction. 

The New Balance on the first Monthly Periodic Statement following 
a cash advance will include the cash advance and the cash advance 
transaction fee FINANCE CHARGE. In the month in which a cash 
advance is first billed, the ANNUAL PERCENTAGE RATE on your 
Monthly Periodic Statement will include the ANNUAL PERCENT-
AGE RATE of the cash advance transaction fee FINANCE CHARGE.

For our VISA Platinum Credit Cards, there are two ANNUAL PER-
CENTAGE RATES (APRs) available, 9.9 ANNUAL PERCENTAGE 
RATE and 12.0 ANNUAL PERCENTAGE RATE. Associated Credit 
Union will review your credit history, income, and other information 
you provide to us to determine the APR and maximum credit line 
available for your account.

The monthly periodic rate for purchases is 0.825%, which is an AN-
NUAL PERCENTAGE RATE OF 9.9%. The monthly periodic rate 
for cash advances is 0.825%, which is an ANNUAL PERCENTAGE 
RATE of 9.9%. 

The monthly periodic rate for purchases is 1.00%, which is an AN-
NUAL PERCENTAGE RATE of 12.0%. The monthly periodic rate 
for cash advances is 1.00%, which is an ANNUAL PERCENTAGE 
RATE of 12.0%.

The monthly periodic rate for purchases for our Jackson EMC Clas-
sic Credit Card is 1.0833%, which is an ANNUAL PERCENTAGE 
RATE OF 13.0%.

5. OTHER CHARGES — The following other charges (fees) will be 
added to your Account, as applicable:
a. Late Payment Fee: A late charge of up to $35.00 will be added 

to your account if you are late in making a payment.
b. Return Check Fee: If a check, share draft or electronic payment 
used to make a payment on your account is returned unpaid, you 
will be charged a fee of up to $30.00 for each item returned.
c. Return Visa Check Fee: If your write a Visa check on your ac-
count which is returned, or you write a check and your account is 
not activated or the check has expired, you will be charged a fee of 
up to $30.00 for each item returned. 
d. Document Copy Fee: You will be charged $5.00 for each copy of 
a sales draft or statement that you request (except when the request 
is made in connection with a billing error made by the credit union).
e. Collection Costs: You agree to pay all costs of collecting the 
amount you owe under this Agreement, including reasonable attor-
ney fees not in excess of 15% of the unpaid debt and all court costs.
f. Card Replacement Fee: $5.00
g. Pay-By-Phone Fee: $5.00

6. PAYMENTS — Each month you must pay at least the minimum 
payment shown on your statement by the date specified on the 
statement or no later than twenty five (25) days from the statement 
closing date, whichever is later. If your statement says the payment 
is “Now Due,” your payment is due no later than twenty-five (25) 
days from the statement closing date. You may pay more frequently, 
pay more than the minimum payment or pay the Total New Balance 
in full. If you make extra or larger payments, you are still required 
to make at least the minimum payment each month your Account 
has a balance (other than a credit balance). The minimum payment 
is 3% of your Total New Balance, or $10.00, whichever is greater, 
plus the amount of any prior minimum payments that you have not 
made, and any amount you are over your credit limit. The Credit 
Union has a right to demand immediate payment of any amount by 
which you are over your credit limit. All payments on your account 
must be made in United States currency.

Payments made in person at Associated Credit Union or its CSRA 
CU division offices are credited the same day they are received.

7. PAYMENT ALLOCATION — Subject to applicable law, your 
payments may be applied to what you owe the Credit Union in any 
manner the Credit Union chooses.

8. SECURITY INTEREST — If you give the Credit Union a specific 
pledge of shares by signing a separate pledge of shares security 
agreement, your pledged shares will secure your Account. You 
may not withdraw amounts that have been specifically pledged to 
secure your Account until the credit union agrees to release all or 
part of the pledged amount. In addition, your Account is secured by 
all other shares you have in any individual or joint account with the 
Credit Union, except for shares in an Individual Retirement Account 
or in any other account that would lose special tax treatment under 
state or federal law if given as security. These other shares may 
be withdrawn unless you are in default under this agreement. You 
authorize the Credit Union to apply the balance in your individual or 
joint share accounts to pay any amounts due on your Account if you 
should default. Collateral securing other loans you have with the 
Credit Union may also secure this loan, except that a dwelling will 
never be considered as security for this Account, notwithstanding 
anything to the contrary in any other agreement.

9. DEFAULT — You will be in default if you fail to make any mini-
mum payment or other required payment by the date that it is due. 
You will be in default if you break any promise you make under this 
Agreement. You will be in default if you die, file for bankruptcy or 

become insolvent, that is, unable to pay your obligations when they 
become due. You will be in default if you make any false or mislead-
ing statements in any credit application or credit update. You will 
also be in default if something happens that the Credit Union be-
lieves may substantially reduce your ability to repay what you owe.

When you are in default, the Credit Union has the right to demand 
immediate payment of your full Account balance without giving you 
notice. If immediate payment is demanded, you agree to continue 
paying finance charges, at the periodic rate charged before default, 
until what you owe has been paid, and any shares that were given 
as security for your Account may be applied towards what you owe.

10. LIABILITY FOR UNAUTHORIZED USE - LOST OR STOLEN 
CARD NOTIFICATION — You agree to notify us immediately at 
Associated Credit Union, Visa Center, at phone (770) 448-8200, Ext. 
2391 or 1-888-339-0228, orally or in writing of the loss, theft, or 
possible unauthorized use. You may be liable for the unauthorized 
use of your Credit Card. You will not be liable for unauthorized use 
that occurs after you notify us of the loss, theft, or possible unau-
thorized use. You will have no liability for unauthorized purchases 
made with your credit card, unless you are grossly negligent in the 
handling of your card. In any case, your liability will not exceed $50.

11. CHANGING OR TERMINATING YOUR ACCOUNT — The 
Credit Union may change the terms of this Agreement from time 
to time. Notice of any change will be given in accordance with ap-
plicable law. If permitted by law and specified in the notice to you, 
the change will apply to your existing Account balance as well as to 
future transactions.

Either you or the Credit Union may terminate this Agreement at any 
time, but termination by you or the Credit Union will not affect your 
obligation to pay the Account balance plus any finance and other 
charges you owe under this Agreement. You are also responsible for 
all transactions made to your Account after termination, unless the 
transactions were unauthorized.

The Card or Cards you receive remain the property of the Credit 
Union and you must recover and surrender to the Credit Union all 
Cards upon request or upon termination of this Agreement whether 
by you or the Credit Union. The Credit Union has the right to 
require you to pay your full Account balance at any time after your 
Account is terminated, whether it is terminated by you or the Credit 
Union. If this is a joint Account, Section 17 of this Agreement also 
applies to termination of the Account.

12. CREDIT REVIEW AND RELEASE OF INFORMATION — You 
authorize the Credit Union to investigate your credit standing 
when opening or reviewing your Account. You authorize the Credit 
Union to disclose information regarding your Account to credit 
bureaus and creditors who inquire about your credit standing. If 
your account is eligible for emergency cash and/or emergency card 
replacement services, and you request such services, you agree that 
we may provide personal information about you and your account 
that is necessary to provide you with the requested service(s).

13. RETURNS AND ADJUSTMENTS — Merchants and others who 
honor your Card may give credit for returns or adjustments, and 
they will do so by sending the Credit Union a credit slip which will 
be posted to your Account. If your credits and payments exceed 
what you owe the Credit Union, the amount will be applied against 
future purchases and cash advances. If the credit balance amount is 

$1 or more, it will be refunded upon your written request or auto-
matically after six (6) months.

14. ADDITIONAL BENEFITS & CARD ENHANCEMENTS —The 
Credit Union may from time to time offer additional services to your 
Account, such as travel accident insurance, at no additional cost to 
you. You understand that the Credit Union is not obligated to offer 
such services and may withdraw or change them at any time.

15. FOREIGN TRANSACTIONS — Purchases, cash advances and 
cash withdrawals, made in foreign currencies will be billed to your 
account in U.S. dollars. The exchange rate between the transaction 
currency and the billing currency used for processing international 
transactions is a rate selected by Visa from a range of rates available 
in wholesale currency markets for the applicable central process-
ing date, which rate may vary from the rate Visa itself receives or 
the government-mandated rate in effect for the applicable central 
processing date. The exchange rate used on the processing date 
may differ from the rate that would have been used on the purchase 
date or cardholder statement posting date.

There is no foreign transaction fee.

16. JOINT ACCOUNTS — If this is a joint Account, each person on 
the Account must sign the Agreement (by signing on the applica-
tion). Each of you will be individually and jointly responsible for pay-
ing all amounts owed under this Agreement. This means that the 
Credit Union can require any one of you individually to repay the 
entire amount owed under this Agreement. Each of you authorizes 
the other(s) to make purchases or cash advances individually. Any 
one of you may terminate the Account and the termination will be 
effective as to all of you.

17. EFFECT OF AGREEMENT — This Agreement is the contract 
which applies to all transactions on your Account even though the 
sales, cash advances, credit or other slips you sign or receive may 
contain different terms.

18. NO WAIVER — The Credit Union can delay enforcing any of its 
rights any number of times without losing them.

19. STATEMENTS AND NOTICES — Statements and notices will 
be mailed to you at the most recent address you have given the 
Credit Union. Notice sent to any one of you will be considered 
notice to all. Failure to receive a statement does not relieve your 
obligation to make a monthly payment. 

20. FINAL EXPRESSION — This Agreement is the final expression 
of the terms and conditions of this VISA line of credit between you 
and the Credit Union. This written Agreement may not be contra-
dicted by evidence of any alleged oral agreement.

21. COPY RECEIVED — You understand that the use of your credit 
card constitutes acknowledgement of receipt and agreement to the 
terms of ACU’s VISA Credit Card Agreement.

YOUR BILLING RIGHTS – KEEP THIS NOTICE FOR FUTURE USE. 
This notice contains important information about your rights and 
our responsibilities under the Fair Credit Billing Act.

NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR 
STATEMENT. If you think your statement is wrong, or if you need 
more information about a transaction on your statement, write us 

on a separate sheet at the address listed on your statement. Write 
to us as soon as possible. We must hear from you no later than sixty 
(60) days after we sent you the first statement on which the error 
or problem appeared. You can telephone us, but doing so will not 
preserve your rights.

In your letter, give us the following information:

•	 Your name and account number.
•	 The dollar amount of the suspected error.
•	 Describe the error and explain, if you can, why you believe 
there is an error. If you need more information, describe the 
item you are not sure about.

YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE RECEIVE 
YOUR WRITTEN NOTICE. We must acknowledge your letter within 
thirty (30) days, unless we have corrected the error then. Within 
ninety (90) days, we must either correct the error or explain why we 
believe the bill was correct.

After we receive your letter, we cannot try to collect any amount 
you question, or report you as delinquent. We can continue to bill 
you for the amount you question, including finance charges, and 
we can apply any unpaid amount against your credit limit. You do 
not have to pay any questioned amount while we are investigating, 
but you are still obligated to pay the parts of your bill that are not 
in question.

If we find that we made a mistake on your bill, you will not have to 
pay any finance charges related to any questioned amount. If we 
didn’t make a mistake, you may have to pay finance charges, and 
you will have to make up any missed payments on the questioned 
amount. In either case, we will send you a statement of the amount 
you owe and the date that it is due.

If you fail to pay the amount that we think you owe, we may report 
you as delinquent. However, if our explanation does not satisfy 
you and you write to us within ten (10) days telling us that you still 
refuse to pay, we must tell anyone we report you to that you have a 
question about your bill. And, we must tell you the name of anyone 
we reported you to. We must tell anyone we report you to that the 
matter has been settled between us when it finally is. 

If we don’t follow these rules, we can’t collect the first $50 of the 
questioned amount, even if your bill was correct.

SPECIAL RULE FOR CREDIT CARD PURCHASES. If you have a 
problem with the quality of property or services that you purchased 
with a credit card, and you have tried in good faith to correct the 
problem with the merchant, you may have the right not to pay the 
remaining amount due on the property or services. There are two 
limitations on this right (a) You must have made the purchase in your 
home state or, if not within your home state, within 100 miles of 
your current mailing address; and (b) The purchase price must have 
been more than $50.

These limitations do not apply if we own or operate the merchant, 
or if we mailed you the advertisement for the property or services.

FOR CREDIT CARD TIPS FROM THE CONSUMER FINANCIAL 
PROTECTION BUREAU. To learn more about factors to 
consider when applying for or using a credit card, visit 
www.consumerfinance.gov/learnmore.

ACU 360 (Rev 11/20/12)