Genesis Credit® Ashley Advantage™ Gold Account Agreement

F03-W800-8

Dear Accountholder: 
This Agreement, as defined below, is your contract for your Account and: 

• Covers the terms that govern the use of your Genesis Credit

Ashley Advantage Gold Account;

• Outlines both your responsibilities and ours;
• Includes certain disclosures required by the Federal Truth in

Lending Act, and;

• Contains important information about your Account.

We encourage you to read the Agreement and keep it for your records. 
Please  feel  free  to  call  us  with  any  questions  you  may  have.  We  look 
forward to serving you.

This Agreement begins on the earlier of (1) the date we approve your Application, or (2) the first 
date that we extend Credit to you on your Account, as evidenced by a signed sales slip or other 
evidence of indebtedness. 

DEFINITIONS 

To simplify this Agreement for you, the definitions listed below will apply throughout, both in this 
Agreement and in your monthly statements. In addition, the words you, your, and yours refer to 
the Accountholder(s) who hold(s) the Account Number and is responsible for the Account, each of 
whom is individually and jointly obligated under this Agreement. The words we, us, and our refer 
to First Electronic Bank. 
Account: Genesis Credit Ashley Advantage Gold Account for which you were issued an Account 
Number and that is subject to all of the terms and conditions of this Agreement. 
Account  Number:  The  Account  Number  we  issue  that  you  may  use  to  make  Purchases  from 
Retailer. Use of your Account Number to obtain Credit will be considered a use of the Account. 
Accountholder:  The  person  to  whom  an  Account  Number  is  issued,  or  who  has  agreed  to  pay 
obligations arising from an Account Number issued to another person. 
Agreement: Your contract with us for your Account, which is composed of your Application, and 
the Account opening disclosures and this Account Agreement. Any sales slip or other evidence of 
indebtedness on your Account is incorporated into and made part of this Agreement. 
Application: The form with information that you submitted to apply for your Account, including your 
signature (in any form – wet signed, electronic, or digital), and any acceptance certificate or other 
request that you signed or otherwise submitted to obtain this Account. 
Billing Cycle: The time interval covered by a monthly statement. Each Billing Cycle is approximately 
30 days in length. 
Card: Any branded Card we issue that you may use to purchase goods or services from Retailer. 
Use of your Card to obtain Credit will be considered use of the Account. 
Closing Date: The date of the last day of a Billing Cycle. 
Credit: The credit extension you receive under this Agreement. 
Credit Limit: The maximum amount of Credit available to you on your Account. Your Account Credit 
Limit will be disclosed to you on the monthly statements. 
New Balance: The total outstanding Account balance on the Closing Date specified in your monthly 
statement. 
Previous Balance: The balance of your Account at the beginning of a Billing Cycle. This will be the 
same as the “New Balance” shown on the previous monthly statement. 
Purchase: An extension of Credit to your Account for the purpose of purchasing goods or services 
from Retailer. 
Purchase  Balance:  The  total  outstanding  balance  of  Purchases  and  interest  charges,  excluding 
amounts included in the Regular Balance. 
Regular Balance: The total outstanding balance of all amounts other than Purchases and interest 
charges on Purchases.  
Retailer: Participating Ashley HomeStore locations located in the U.S. 

USING YOUR ACCOUNT 

Purchases. You may use your Account to purchase goods and services from Retailer. You promise 
to pay us and are liable for all amounts resulting from the authorized use of your Account Number 
or Account, plus any applicable interest charges and other applicable charges or fees, payable in 
U.S. dollars. 

Your Credit Limit. You may not use your Account in any way that would cause you to go over 
your Credit Limit. We may refuse to authorize or accept any transaction on your Account if (1) that 
transaction would cause you to exceed your Credit Limit or (2) your Account is delinquent. We may 
temporarily agree to allow you to exceed your Credit Limit. If we do so, in that case, you must repay 
the excess amount according to the terms of this Agreement. Any transactions honored in excess 
of your Credit Limit will not result in an increase of your Credit Limit. 

MAKING PAYMENTS 

Monthly Statements. We will send a statement at the end of each monthly Billing Cycle if there is 
a debit or credit balance on your Account of $1 or more, a balance on which an interest charge 
has been imposed or as otherwise required by applicable law. You agree to pay us, or any party 
to whom we may transfer and assign your Account or the amounts owing under your Account, in 
U.S. dollars according to all terms and conditions of this Agreement. Payments made by a check, 
money order or other negotiable instrument must be in a form acceptable to us and drawn on a 
U.S. financial institution. 

Monthly Minimum Payment. Your monthly minimum payment due will be the greater of: 

1.  $15; or
2.  The sum of:

a.  Each fixed monthly payment amount applicable to each of your Purchases (described

below), plus 

b.  5% of your Regular Balance.

Each Purchase will have a fixed monthly payment amount which we calculate when the Purchase 
is posted to your Account. We determine the fixed monthly payment amount for a Purchase by 
multiplying the Purchase amount by 5%, and then rounding the result to the nearest dollar. If the 
remaining  balance  of  a  Purchase  plus  accrued  interest  on  that  Purchase  is  less  than  the  fixed 
monthly  payment  amount,  we  will  reduce  the  fixed  monthly  payment  amount  for  that  Purchase 
accordingly. We will continue to include the fixed monthly payment amount for a Purchase in the 
monthly minimum payment due until the Purchase plus accrued interest on that Purchase is paid 
in full. 
If you make a payment in excess of the monthly minimum payment due for any month, it will not 
reduce  the  fixed  monthly  payment  amount  applicable  to  any  Purchase  that  is  used  to  calculate 
your monthly minimum payment due in subsequent months, but it may result in your paying off a 
Purchase more quickly. 
Your monthly minimum payment due also will include the greater of (i) any past due amount, or (ii) 
any amount by which the New Balance exceeded your Credit Limit. Your monthly minimum payment 
due will never exceed your New Balance. 
Payments should be mailed with the payment coupon and in the envelope provided and following 
the other instructions on the monthly statement to Bankcard Services, P.O. Box 84049, Columbus, 
Georgia 31908. Any payment we receive in that form and at that address on or before 5:00 P.M. 
Eastern Time on a normal banking day will be credited to your Account that day. If we receive your 
payment in that form and at that address after 5:00 P.M. Eastern Time on a normal banking day, or 
any time on a non-banking day, we will credit it to your Account the next banking day. Please allow 
at least seven (7) business days for postal delivery. Payments we receive at any other location or in 
any other form may not be credited as of the day we receive them. If we accept a payment at some 
other place, we may delay the crediting of the payment for up to five (5) days. This may cause you 
to incur Late Payment Fees and additional interest charges, and may result in your Account being 
declared in default. 
When you provide a check as payment, you authorize us either to use information from your check 
to make a one-time electronic fund transfer from your account or to process the payment as a check 
transaction. When we use information from your check to make an electronic fund transfer, funds 
may be withdrawn from your account as soon as the same day we receive your payment and you 
will not receive your check back from your financial institution. 

At any time, you may pay part or all you owe on your Account without incurring any additional 
charge for prepayment. The amount of any payment that exceeds your total New Balance will be 
applied as a credit to your Account, and any remaining credit balance will be refunded as required 
by law. 
Credit availability may be delayed at our sole discretion to ensure payment in good funds, and your 
total Credit Limit may not reflect your payments for up to 14 days. 

Application  of  Payments.  For  each  Billing  Cycle,  we  will  allocate  payment  amounts  up  to  your 
monthly minimum payment to charges and principal due (including new transactions) in any way 
we determine. We will generally apply payment amounts up to your monthly minimum payment in 
a manner most favorable or convenient for us. 
For each Billing Cycle, to the extent your payments exceed your monthly minimum payment, we will 
apply these excess amounts in the order required by applicable law.  

HOW INTEREST CHARGES ARE DETERMINED 

Your Interest Rate. We use a daily periodic rate to calculate the interest on your account. The daily 
periodic rate is the applicable APR multiplied by 1/365. The daily periodic rate for your account is 
0.0956% and the applicable APR is 34.9%. 
When We Charge Interest. We charge interest on your Purchases from the date you make the 
purchase until you pay the purchase in full. 
How We Calculate Interest. We calculate interest separately for each balance segment on your 
Account. We do this by applying the daily periodic rate to your average daily balance (including new 
Purchases), and then multiplying the resulting number by the number of days in the Billing Cycle for 
each balance segment. An average daily balance is calculated for the following balance segments 
as applicable: Purchase Balance segments and the Regular Balance segment. 
We calculate interest for each balance segment as follows: 
1. For  each  day,  we  take  the  beginning  balance  of  each  balance  segment  in  the  billing  cycle,
including any unpaid interest charges, add any new purchases and debits, and then subtract the 
applicable portion of any payments and credits. This gives us the daily balance. Late Payment
Fees, Returned Payment Fees, and Documentation Fees are not included in the daily balance. 
2. Then,  we  add  all  the  daily  balances  for  the  billing  cycle  together  and  divide  the  total  by  the

number of days in the billing cycle. This gives us the average daily balance. 

3.  Next, we multiply the daily periodic rate by the average daily balance.
4.  Finally, we take the resulting number from #3 and multiply it by the number of days in the billing 

cycle. This gives us the interest charge for each balance segment for the billing cycle. 

OTHER FEES 

In addition to interest charges, other fees may be applied to your Account, as set forth below. The 
amounts of these fees may change from time to time during the term of your Account. 
Late Payment Fee 
If we do not receive your monthly minimum payment due by the Closing Date of the Billing Cycle 
in which the Payment Due Date occurs and the amount past due on your Account is more than 
$9.99, we will apply a Late Payment Fee to your Account. The Late Payment Fee is $27 if we did not 
charge a Late Payment Fee during any of the prior six billing periods. Otherwise, the Late Payment 
Fee is $38. The Late Payment Fee will never exceed the amount of your most recently required 
monthly minimum payment. 

Returned Payment Fee 
If any payment on your Account is returned to us unpaid for any reason, we will apply a Returned 
Payment Fee to your Account. The Returned Payment Fee is $27 if we did not charge a Returned 
Payment Fee during any of the prior six billing periods. Otherwise, the Returned Payment Fee is $38. 
The Returned Payment Fee will never exceed the monthly minimum payment. 

Documentation Fee 
You may request a copy of a monthly statement previously sent to you for a Documentation Fee of 
$3 per statement, which fee we will charge to your Account. Copies of sales tickets or other items 
posted to your Account may be obtained for a Documentation Fee of $10 per sales ticket or other 
item, which will be applied to your Account. Notwithstanding the foregoing, we will not impose any 
fee in connection with a good faith assertion of a billing error or other exercise of your Billing Rights 
(see below under “Your Billing Rights - Keep This Notice for Future Use”). 

LOST ACCOUNT NUMBER AND UNAUTHORIZED USE 

If  your  Account  Number  is  lost  or  stolen  or  used  without  your  consent,  you  may  be  liable  for 
the unauthorized use of your Account, but you will not be liable for unauthorized use that occurs 
after you notify us orally or in writing of the loss, theft or possible unauthorized use at: Bankcard 
Services, P.O. Box 4477, Beaverton, OR 97076, 1-888-260-4532. In any case, your liability will 
not exceed $50. 

OUR RIGHTS AND HOW THEY AFFECT YOU 

Telephone Monitoring and Recording 
You  consent  and  agree  that,  from  time  to  time,  except  as  restricted  by  applicable  law,  we  may 
monitor or record telephone calls regarding your Account, suppress caller identification services 
and  use  an  automated  dialing  and  announcing  system  or  pre-recorded  messages  for  account 
management  purposes,  including  calls  made  for  account  collection  purposes.  If  you  provide  us 
with a cellular phone number either as part of your Application, or at any time thereafter, including, 
without limitation, after your Account is in a default status, you are expressly consenting that we, 
our agents and successors in interest, subject to any limitations of applicable law, may (1) contact 
you at that number including by text message, and (2) use automated telephone dialing systems 
to initiate such contacts and/or leave recorded messages. For Text Messages: Message and data 
rates may apply. 
In accordance with applicable law, we or our representatives may contact you from time to time 
regarding your Account, or to ask for additional information about you or your experience with us. 
You agree that such contacts are not unsolicited and may include contacts at your home or place 
of employment, during weekdays, weekends or holidays, on your mobile telephone, voicemail or 
answering machine, or by email, fax, recorded message, text message or personal visit. 

Email 
If  you  provide  us  at  any  time  with  an  email  contact  for  your  Account,  you  agree  we  may  use 
that  email  address  to  contact  you  about  your  Account  and  may  send  you  information  about 
products and services related to your Account. If, at any time, you would like to limit the types of 
communications you receive from us by email, please contact us at Bankcard Services, P.O. Box 
4477, Beaverton, OR 97076, 1-866-946-9575, or, if you receive an email from us, you can select 
the “unsubscribe” link that is located in every email. 

Refunds 
If Retailer agrees to give a refund, you will accept a credit on your Account instead of a cash refund. 

No Waiver of Rights; Disputed Amounts 
We can accept late or partial payments without losing any of our rights under this Agreement. 
You agree not to send us partial payments marked “paid in full,” “without recourse,” or similar 
restrictive  language.  If  you  send  such  a  payment,  we  may  accept  it  without  losing  any  of 
our  rights  under  this  Agreement.  All  written  communications  concerning  disputed  amounts, 
including any check or other payment instrument that indicated that the payment constitutes 
“payment in full” of the amount owed or that is tendered with other conditions or limitations 
or as full satisfaction of a disputed amount, must be mailed or delivered to Bankcard Services, 
P.O. Box 4499, Beaverton, OR 97076. 

Credit Reports and Information 
You authorize us to make or have made any credit, employment, or other investigative inquiries 
we deem appropriate to extend you credit or collect amounts owed to us on your Account. We 
(including  any  assignee  of  the  Account  or  amounts  owing  under  the  Account)  may  also  obtain 
information  about  you  from  credit  reporting  agencies  or  others  at  any  time  and  use  it  for  the 
purposes of monitoring your credit performance, managing your Account and considering you for 
new offers and programs. 

Notice of Inaccurate Information 
If you believe that we have information about you that is inaccurate or that we have reported or may 
report to a credit reporting agency information about you that is inaccurate, please notify us of the 
specific information that you believe is inaccurate by writing to us at Bankcard Services, P.O. Box 
4499, Beaverton, OR 97076. 

Default and Collection. Unless prohibited by applicable law, your Account is considered to be in 
default if (1) you fail to make the required monthly minimum payment due on or before its payment 
due date, including if your payment is returned or cannot be processed and you do not correct that 

. . . CONTINUED ON REVERSE

failure within 31 days, (2) you try to exceed or do exceed your Credit Limit without permission and 
do not bring your Account back under your Credit Limit within 31 days, (3) you become subject 
to bankruptcy or insolvency proceedings, (4) you become subject to attachment or garnishment 
proceedings, (5) you give us any false information or signature, (6) you die, or (7) you fail to comply 
with any portion of this Agreement. Our accepting a late or partial payment does not waive default. 
Default on this Account will constitute default on all accounts you hold with us. 
Subject to any notice of default and right to cure or other restrictions of applicable law, if you are 
in default, we may declare the entire balance due immediately. Except as provided in the Arbitration 
Provision below, you agree to pay our reasonable costs and attorneys’ fees and expenses related 
to the collection of your Account to the extent permitted by applicable laws. 

Change of Terms 
Subject to the limitations of applicable law, we may, at any time, change or remove any of 
the terms and conditions of, or add new terms or conditions to, this Agreement. If required by 
applicable law, we will mail written notice of such a change to you in the manner required by 
such law. As of the effective date, the changed or new terms will apply to new Purchases and 
to the outstanding balance of your Account, subject to the limitations of applicable law. 

Delay in Enforcement 
We can delay enforcing our rights under this Agreement without losing them. 

OTHER PROVISIONS 

Ownership and Use of Your Card 
As the Accountholder(s), you are liable for all Credit obtained under your Account. If you authorize 
another  person  to  use  your  Account  Number,  you  are  liable  for  any  Credit  obtained  on  your 
Account for as long as that person holds or uses the Account Number. Misuse of your Account 
by an authorized person will not be considered unauthorized use. See “Lost Account Number and 
Unauthorized Use” above. 

Transactions 
You will retain for statement verification purposes your copy of each Purchase transaction receipt 
from Retailer. 

Refunds for Goods and Services 
Refunds  for  goods  and  services  are  governed  by  Retailer.  Any  refunds  for  goods  or  services 
purchased from Retailer through an extension of Credit on your Account will be issued as a credit 
adjustment to your Account. When we are notified by Retailer of any refund amount, we will subtract 
an amount equal to the refund amount from your Account. However, the fixed minimum payment 
amount attributable to the related Purchase transaction amount will continue to be included in your 
monthly minimum payment. If a refund amount results in a credit balance on your Account, we will 
refund your credit balance. 

Transfer and Termination of Your Account 
You may not transfer your Account to any other person. We may assign your Account or amounts 
you owe on your Account to any other person at any time and the assignee will take our place under 
the Agreement with respect to all agreements and interests transferred. You must pay the assignee 
and otherwise perform your obligations under the assigned agreements and interests. Either you or 
we may terminate or suspend your Credit privileges at any time, with or without cause and with or 
without advance notice, but you will remain liable for all charges until they are paid in full. You may 
cancel your Account at any time by writing to us at Bankcard Services, P.O. Box 4477, Beaverton, 
OR 97076. If you have a joint Account and want to remove one of the names from the Account, 
we must receive a written request signed by both of the Accountholders on the Account. No party 
is released from the obligation for the balance owing on a joint Account, unless we agree to the 
arrangements in writing. You may have to re-apply for an individual Account when you request a 
change from a joint Account to an individual Account. 

Additional Benefits and Services 
From  time  to  time,  we  may  offer  you  benefits  and  services  with  your  Account.  We  or  another 
party may provide these benefits and services. Unless expressly made a part of this Agreement, 
and except as provided in the Arbitration Provision below, any such benefits and services are not 
a part of this Agreement, and are subject only to the terms and conditions outlined in the benefits 
or services brochure and other official documents provided to you with respect to the benefits and 
services. We may adjust, add, or delete benefits or services at any time in accordance with the 
brochures or documents you receive. Except as required by applicable law, we are not liable for 
benefits or services that other parties provide or for their actions or omissions. 

Honoring Your Account 
We are not liable for the failure or refusal of Retailer to accept your Account Number. Although you 
may have Credit available, we will not be liable for the failure to authorize Credit due to operational 
difficulties  or  mistakes.  Transactions  made  above  a  certain  dollar  amount  may  require  that  we 
authorize the transaction before the transaction is approved. In addition, we may limit the number 
and amount of daily transactions approved for security reasons. 

Change of Address, Employment and Telephone 
We will send all written notices and statements to your address as it appears on our records. To 
avoid delays and missed payments that could affect your credit standing, you agree to promptly 
advise us if you change your mailing address, place of employment, or telephone number. 

Severability 
In the event that any provision of this Agreement is determined to be invalid or unenforceable for 
any reason, the remaining provisions will remain in effect. 

Entire Agreement; Interpretation 
This  Agreement  (including  the  other  documents  incorporated  herein  by  reference  as  discussed 
above) constitutes the final expression of the credit agreement between you and us relating to your 
Account. The headings used in this Agreement are for the convenience of reference only and are not 
intended to define or describe the scope or intent of any portion of the Agreement. 

Governing  Law.  Except  as  expressly  set  forth  in  the  Arbitration  of  Disputes  Provision  in  the 
Agreement, this Agreement and the interpretation and enforcement thereof (including but not limited 
to the exportation of interest rates) will be governed by Federal law that applies to us and, to the 
extent not preempted by Federal law, the laws of the State of Utah, without regard to its conflicts of 
law provisions and principles. If there is any conflict between any of the terms and conditions of the 
Agreement and applicable Federal or State law, this Agreement will be considered changed to the 
extent necessary to comply with the applicable law. 

Arbitration of Disputes Provision. PLEASE READ THIS ARBITRATION OF DISPUTES PROVISION 
CAREFULLY.  UNLESS  YOU  SEND  US  THE  REJECTION  NOTICE  DESCRIBED  BELOW,  THIS 
PROVISION  WILL  APPLY  TO  YOUR  ACCOUNT,  AND  MOST  DISPUTES  BETWEEN  YOU  AND  US 
WILL BE SUBJECT TO INDIVIDUAL ARBITRATION. THIS MEANS THAT: (1) NEITHER A COURT NOR 
A JURY WILL RESOLVE ANY SUCH DISPUTE; (2) YOU WILL NOT BE ABLE TO PARTICIPATE IN A 
CLASS ACTION OR SIMILAR PROCEEDING; (3) LESS INFORMATION WILL BE AVAILABLE; AND 
(4) APPEAL RIGHTS WILL BE LIMITED.
This provision replaces any existing arbitration provision with us and will stay in force no matter 
what happens to your Account, including the closing of your Account. Except as expressly provided 
below, you and we must arbitrate individually, by binding arbitration under the Federal Arbitration 
Act (“FAA”), any dispute or claim between you, any joint Accountholder and/or Authorized User, 
on the one hand, and us , our affiliates and agents, on the other hand, if the dispute or claim arises 
out of or is related to (a) this Agreement (including without limitation, any dispute over the validity 
of this Agreement to arbitrate disputes or of this entire Agreement), or (b) your Account, or (c) 
any  relationship  resulting  from  this  Agreement,  or  (d)  any  insurance  or  other  service  related  to 
your Account, or (e) any other agreement related to your Account (including prior agreements) or 
any such service, or (f) breach of this Agreement or any other such agreement, whether based on 
statute, contract, tort or any other legal theory (any “Claim”). However, we will not require you to 
arbitrate any individual Claims in small claims court or your state’s equivalent court, so long as it 
remains an individual case in that court. 
YOU  AGREE  NOT  TO  PARTICIPATE  IN  A  CLASS,  REPRESENTATIVE  OR  PRIVATE  ATTORNEY 
GENERAL ACTION AGAINST US IN COURT OR ARBITRATION. ALSO, YOU MAY NOT BRING CLAIMS 
AGAINST US ON BEHALF OF ANY ACCOUNTHOLDER WHO IS NOT A JOINT ACCOUNTHOLDER 
WITH YOU OR AN AUTHORIZED USER ON YOUR ACCOUNT (AN “UNRELATED ACCOUNTHOLDER”), 
AND YOU AGREE THAT NO UNRELATED ACCOUNTHOLDER MAY BRING ANY CLAIMS AGAINST 
US  ON  YOUR  BEHALF.  CLAIMS  BY  YOU  AND  AN  UNRELATED  ACCOUNTHOLDER  MAY  NOT 
BE  JOINED  IN  A  SINGLE  ARBITRATION.  THE  ARBITRATOR  WILL  NOT  HAVE  THE  POWER  TO 
CONSIDER  SUCH  CLASS,  REPRESENTATIVE  OR  PRIVATE  ATTORNEY  GENERAL  ACTIONS  OR 
ANY SUCH CLAIMS YOU BRING ON BEHALF OF AN UNRELATED ACCOUNTHOLDER. 
Judgment on the arbitration award may be entered in any court having jurisdiction. Any dispute 
regarding  whether  a  particular  controversy  is  subject  to  arbitration,  or  the  applicability  or 
enforceability of the foregoing paragraph, will be decided by a court and not by an arbitrator. 
If you or we elect to arbitrate a claim, the electing party must notify the other party in writing. The 
notice can be given after the beginning of a lawsuit and can be given in papers filed in the lawsuit. 
Otherwise,  your  notice  must  be  sent  to  Bankcard  Services,  Attn:  Arbitration  Demand,  P.O.  Box 
4477, Beaverton, Oregon 97076, and our notice must be sent to the most recent address for you 
in our files. The arbitration will be administered by the American Arbitration Association (the “AAA”) 

under its rules in effect at the time an arbitration is commenced that are applicable to the resolution 
of consumer disputes (the “Arbitration Rules”). We will tell you how to contact the AAA and how 
to get a copy of the Arbitration Rules without cost if you ask us in writing to do so. The Arbitration 
Rules permit you to request deferral or reduction of the administrative fees of arbitration if paying 
them would cause you a hardship. In addition, if you ask us in writing, we will consider your request 
to pay any or all of your costs of arbitration. 
Each arbitrator shall be a licensed attorney who has been engaged in the private practice of law 
continuously during the ten years immediately preceding the arbitration or a retired judge of a court 
of general or appellate jurisdiction. The arbitration award shall award only such relief as a court 
of competent jurisdiction could properly award under applicable law, including attorneys’ fees if 
allowed by applicable law or agreement. All statutes of limitation, defenses, and attorney-client and 
other privileges that would apply in a court proceeding will apply in the arbitration. 
If any provision of this Section regarding arbitration of disputes shall be deemed to be unenforceable, 
the remainder of this Section shall be given full force and effect. However, if the provision precluding 
class, representative or private attorney general Claims in arbitration is deemed unenforceable, then 
this entire Arbitration Agreement shall be void and of no force and effect. 
You may reject this provision, in which case only a court may be used to resolve any dispute or 
claim. Rejection will not affect any other aspect of the Agreement. To reject this Provision, you must 
send us a notice within 60 days after you open your Account or we first provide you with a right 
to reject this Provision. This notice must include your name, address and Account number and be 
mailed to Bankcard Services, Attn: Arbitration Provision, P.O. Box 4477, Beaverton, Oregon 97076. 
This is the only way you can reject this Provision. 

YOUR BILLING RIGHTS – KEEP THIS NOTICE FOR FUTURE USE 
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Think You Find A Mistake On Your Statement 
If you think there is an error on your statement, please write to us at: Bankcard Services, P.O. Box 
4499, Beaverton, OR 97076. 
In your letter, give us the following information: 

•  Account information: Your name and Account number.
•  Dollar amount: The dollar amount of the suspected error.
•  Description of problem: If you think there is an error on your bill, describe what you believe

is wrong and why you believe it is a mistake. 

You must contact us: 

•  Within 60 days after the error appeared on your Statement.
•  At least three (3) business days before an automated payment is scheduled, if you want to

stop payment on the amount you think is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we are not 
required to investigate any potential errors, and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 

1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We will

also tell you if we have already corrected the error. 

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why

we believe the bill is correct. 

While we investigate whether or not there has been an error: 

•  We cannot try to collect the amount in question, or report you as delinquent on that amount.
•  The charge in question may remain on your Statement, and we may continue to charge you

interest on that amount. 

•  While you do not have to pay the amount in question, you are responsible for the remainder

of your balance. 

•  We can apply any unpaid amount against your credit Limit.
After we finish our investigation, one of two things will happen: 

•  If we made a mistake: You will not have to pay the amount in question or any interest or other

fees related to that amount. 

•  If we do not believe there was a mistake: You will have to pay the amount in question, along 
with applicable interest and fees. We will then send you a Statement of the amount you owe
and the date payment is due. We may then report you as delinquent if you do not pay the
amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 
days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without 
also reporting that you are questioning your bill. We must tell you the name of anyone to whom we 
reported you as delinquent, and we must let those organizations know when the matter has been 
settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you 
question, even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your credit card, and 
you have tried in good faith to correct the problem with the merchant, you may have the right not to 
pay the remaining amount due on the Purchase. To use this right, all of the following must be true: 
1.  The Purchase must have been made in your home state or within 100 miles of your current
mailing address, and the Purchase price must have been more than $50. (Note: Neither of
these are necessary if your Purchase was based on an advertisement we mailed to you, or
if we own the company that sold you the goods or services.) 

2.  You must have used your credit card for the Purchase. Purchases made with cash advances

from an ATM or with a check that accesses your credit card account do not qualify. 

3.  You must not yet have fully paid for the Purchase.

If all of the criteria above are met and you are still dissatisfied with the Purchase, contact us in 
writing at: Bankcard Services, P.O. Box 4499, Beaverton, OR 97076. 
While we investigate, the same rules apply to the disputed amount as discussed above. After we 
finish our investigation, we will tell you our decision. At that point, if we think you owe an amount 
and you do not pay, we may report you as delinquent. 

MILITARY LENDING ACT  
(APPLICABLE ONLY TO ACCOUNTS OPENED ON OR AFTER OCT. 3, 2017) 

This section of the Agreement applies only to Accounts opened on or after October 3, 2017. 
If you would like to know when you opened your Account, please call us at 1-866-502-6439. 
The federal Military Lending Act provides protections for certain members of the Armed Forces and 
their dependents (“Covered Borrowers”). The following provisions of this section apply to Covered 
Borrowers: 

Checking Your Covered Borrower Status 
If you would like more information about whether you are a Covered Borrower entitled to protection 
under the Military Lending Act, you may contact us at 1-866-502-6439. 

Statement of MAPR 
Federal law provides important protections to members of the Armed Forces and their dependents 
relating to extensions of consumer credit. In general, the cost of consumer credit to a member of 
the Armed Forces and his or her dependent may not exceed an Annual Percentage Rate of 36%. 
This rate must include, as applicable to the credit transaction or account: (1) the costs associated 
with credit insurance premiums; (2) fees for ancillary products sold in connection with the credit 
transaction; (3) any application fee charged (other than certain application fees for specified credit 
transactions or accounts); and (4) any participation fee charged (other than certain participation 
fees for a credit card account). 

Oral Disclosures 
In order to hear important disclosures and payment information about this Agreement, you may call 
1-866-875-5929. 

Applicability of Arbitration of Disputes Provision 
The Arbitration of Disputes Provision set forth in this Agreement does not apply to you if, as of the 
date of this Agreement, you are a Covered Borrower. 

Your Genesis Credit Ashley Advantage Gold Account is issued by: 
First Electronic Bank 
2150 South 1300 East #400 
Salt Lake City, Utah 84106 

F03-W800-8