VISA CREDIT CARD AGREEMENT 
AND TRUTH IN LENDING DISCLOSURE 

Interest Rates and Interest Charges 

 Non-Variable Rate Program 

 Variable Rate Program 

 Non-Variable Rate Program 

 Variable Rate Program 

 Non-Variable Rate Program 

This APR will vary with the market 
based upon Prime Rate. 

This APR will vary with the market 
based upon Prime Rate. 

 Variable Rate Program 

This APR will vary with the market 
based upon Prime Rate. 

No penalty rate will be applied. 
Your due date is at least 25 days after the close of each billing cycle. We 
will not charge you interest on purchases if you pay your entire balance 
by the due date each month. We will begin charging interest on cash 
advances and balance transfers on the transaction date.  
To learn more about factors to consider when applying for or using a 
credit card visit the website of the Bureau of Consumer Financial 
Protection at http://www.consumerfinance.gov/learnmore 

Fees 

$0  

$0 
$0 if cash advance performed at RCU location. 2% of the advance 
amount or $20, whichever is greater, if cash advance performed at a 
non-RCU location. 
$0 

Up to $15 
$0 
Up to $22  

Annual Percentage Rates (APRs) for 
Purchases 

APR for Balance Transfers 

APR for Cash Advances 

Penalty APR and When It Applies 

Paying Interest 

For Credit Card Tips from the Federal 
Reserve Board 

Annual Fee 
Transaction Fees: 

Balance Transfer Fee 

Cash Advance Fee 

Foreign Transaction Fee 

Penalty Fees: 

Late Payment 
Over-the-Credit Limit 
Returned Payment 

Other Fees 

•  Redwood Rewards 

$0 

How We Will Calculate Your Balance: We use a method called “average daily balance (including new purchases).” 
See your account agreement for more details.  

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is provided in your 
account agreement.  

Please note that this Agreement contains a BINDING INDIVIDUAL ARBITRATION PROVISION AND JURY AND CLASS ACTION WAIVER which affects 
my rights with respect to any claims or disputes by or against RCU. I may opt out of that provision as described on pages 6 and 7. 

Form # 215 |   Rev. 12/06/2019 

 
 
 
 
 
 
 
 
 
 
 
 
 
VISA CREDIT CARD AGREEMENT 
AND TRUTH IN LENDING DISCLOSURE 

This is a disclosure of the terms of my REDWOOD CREDIT UNION Visa® CREDIT CARD ACCOUNTS. I have applied for a consumer Visa Credit Card 
(Credit Card) with Redwood Credit Union (RCU). I represent that credit extended to me under this Agreement will be for personal, family, or 
household purposes. I agree that if I use any card(s) issued or personal identification number (PIN), or allow others to use the account, card(s), 
or PIN, or any other Access Device issued to me hereunder, I and they will have accepted this Agreement , and I and they will be jointly and 
severally bound by the following terms. “I” refers to all persons who submitted the application as applicants for credit, or who use this account, 
or who otherwise agree to be liable on the account. “Access Device” refers to any means that a person can use to obtain a loan advance, such 
as a credit card. Please read the entire Visa Credit Card Agreement and Truth in Lending Disclosure (Agreement) and save a copy for your future 
reference. 

A. LOAN ADVANCES 
1. If RCU approves my application, each applicant will be issued a Credit Card and will be able to access the account. Each applicant will also be 
individually and jointly responsible for repaying the account under the terms of this Agreement. 
2. I am also obligated to repay any charges resulting from the use of the Credit Card by another person with my permission, whether or not the 
person stays within the scope of permission I have given them. 
3. To make a purchase or get a cash advance on my Credit Card, I must present the card or give my Credit Card number to a participating Visa 
plan merchant, to RCU, or to another financial institution. If I make my transaction in person, I may sign a sales receipt or cash advance draft 
imprinted with my truncated Credit Card number. I will keep a copy of the receipt or draft to verify with my monthly statement. I can also 
access my account at designated ATMs.  
4. I agree not to use my Credit Card for illegal transactions, such as illegal on-line gambling. I am responsible for determining the legality of 
transactions I make. The illegality of any authorized transaction will not be a defense to my obligation to pay for it. 
5. My account will be an open-end or revolving account. This means that I can borrow the full amount of the line of credit, repay the principal in 
full or in part, and borrow again up to my maximum line of credit as long as I continue to be creditworthy and a Member in good standing of 
RCU. 
6. Each joint borrower may borrow on the account to the extent of the credit limit and will be responsible with any other joint borrower to 
repay the loan. Each joint borrower will remain responsible for payment, even if another person has been directed to pay the debt by an 
agreement or court order, such as a divorce decree to which RCU is not a party. No release from the obligation to pay will be valid unless (a) in 
writing and signed by an authorized RCU employee or (b) pursuant to a court order in an action to which RCU is a party, such as a bankruptcy. 
7. RCU has the right to refuse my request to borrow against my credit line for any reason, in its sole and absolute discretion. RCU will generally 
notify me in writing of the reason for any such denial of credit. Among the reasons for refusing to advance me credit are my having already 
borrowed up to my credit limit, my failure to meet obligations to RCU, or an adverse change in my credit standing. 

B. CREDIT LIMIT  
1. RCU sets my credit limit at RCU’s sole discretion. The loans which RCU may extend to me under this account may only exceed the assigned 
credit limit at RCU’s discretion. RCU may review my account from time to time. RCU’s review may include asking me to provide current 
information or complete a new application, and/or checking my credit with third-party sources at any time I have open accounts that are 
subject to this Agreement. RCU may increase or decrease my credit limit, change the interest rate that applies to future advances on my loan 
account, or close my loan account, based on RCU’s review. I can request an increase in my credit limit by submitting a written or online 
application. 

C. REPAYMENT TERMS 
1. I promise to pay RCU, at the address designated for payment on my statement, all sums advanced to me under this Agreement at any time, 
plus a finance charge determined by RCU. The finance charge is the amount of money that I pay for the money that I borrow. The finance 
charge is computed by applying an Annual Percentage Rate (APR) to the amounts I owe. To make credit available to as many Members as 
possible, RCU may offer a range of rates on Credit Cards. The rate offered will depend on RCU’s evaluation of my creditworthiness and ability to 
pay. 
2. The Credit Card program and Annual Percentage Rate (APR) that applies to my Credit Card is checked below:  

Variable Rate Program: The APR that applies to this credit card is a variable rate based on the Prime Lending Rate plus a 

margin of   
              for purchases and balance transfers and        for cash advances. The APR on the credit card will increase or decrease as the 
Prime Lending Rate increases or decreases and can change every billing cycle. An increase to my rate will result in a longer 
repayment period and higher payments. Changes to the APR will take effect on the first day of the billing cycle following a change 
to the Prime Lending Rate. The resulting rate will apply to all outstanding balances unless a promotional rate applies to a 
particular balance. The APR cannot exceed 21.00% while the credit card is open.   
The APR and resulting daily periodic rate on my card is currently:  

APR for Purchases and Balance Transfers:              
APR for Cash Advances:         

Daily Periodic Rate:               

Daily Periodic Rate:                  

These rates are accurate as of          

Non-Variable Rate Program: The APR that applies to this credit card is the rate disclosed in the Interest Rates and Interest 
Charges section on the first page of this Agreement. This rate will not increase on existing balances but may increase for future 
advances as provided for in Section G: Change of Terms.  

Form # 215 |   Rev. 12/06/2019 

 
 
 
 
 
 
 
 
 
 
VISA CREDIT CARD AGREEMENT 
AND TRUTH IN LENDING DISCLOSURE 

The APR and resulting daily periodic rate on my card is:  

APR for Purchases and Balance Transfers:              
APR for Cash Advances:         

Daily Periodic Rate:  

Daily Periodic Rate:                  

3. My minimum periodic payment on any Credit Card account balance will be the greater of the amount shown on my current monthly billing 
statement or $10, plus any over limit or delinquent amounts. The minimum payment is generally 2% of the new balance. 
4. Calculation of Finance Charges--Average Daily Balance Method: The Finance Charge on Credit Card advances accrues from the date each 
transaction posts to my account. RCU arrives at the Finance Charge by first calculating the average daily principal balance for the statement 
period. To do this, RCU obtains the balances for each day of the statement period by adding any cash advances or purchases to, and subtracting 
any payments or credits from, the previous day’s balance. Then RCU adds up the daily balances for each day of the statement period and 
divides that total by the number of days in the statement period to get the Average Daily Balance. Then RCU multiplies the Average Daily 
Balance by the Monthly Periodic Rate (1/12 of the APR) to determine the finance charges for the statement period. 
5. Grace Period for Purchases Only: If I either had a zero balance at the end of the previous statement period or paid my previous month’s new 
balance in full on or before the due date, I will have thirty (30) days from the close of the statement period to pay my new balance of purchases 
without the specified Finance Charge. After the grace period, I must pay the specified Finance Charge. A partial payment of my balance will not 
reduce the Finance Charge. No grace period applies to cash advances. Finance Charges accrue from the day a cash advance posts to my 
account. 
6. Credit Card account payments are applied to the components of my account in the following order: in accordance with applicable law, RCU 
will choose the order in which any payment will be applied to my indebtedness to RCU at the time the payment is made. 
7. I can repay the balance I owe, including the accrued finance charge, at any time, in full or in part, without prepayment penalty. Any partial 
payment of my account will not advance my next payment due date.   
8. My minimum monthly payment will increase when the outstanding balance increases, as stated in the periodic statement or payment notice. 
9. RCU will provide me with periodic statements of my Credit Card account that will advise me of the status of my loan, including any 
information required by law. 
10. I will make monthly payments on or before the day specified in my billing statements. 
11. If my balance exceeds my authorized credit limit, I must immediately, upon receipt of written notice from RCU, make a single lump-sum 
payment to reduce my outstanding balance to the authorized credit limit. 
12. Foreign Transactions. For transactions initiated in foreign currencies, the exchange rate between the transaction currency and the billing 
currency (U.S. dollars) will be (a) a rate selected by Visa from the range of rates available in wholesale currency markets, which rate may vary 
from the rate Visa itself receives, or (b) the government mandated rate in effect for the applicable central processing date, in each instance, 
plus or minus any adjustment determined by RCU. As of the date of this Agreement, RCU does not add a currency conversion fee to the 
transaction amount. The currency conversion rate used by Visa on the processing date may differ from the rate that would have been used on 
the purchase date or cardholder statement posting date. RCU has no control over the conversion rate. RCU reserves the right to add a currency 
conversion fee to transaction amounts in the future. Notice of fee or surcharge changes will be provided as required by law. 
13. For users of Visa Autopay only: I authorize RCU to initiate debit entries each month to my designated checking or savings account for the 
purpose of crediting my RCU Visa account (Authorization). The amount of the payment for my Visa account will be credited to the Visa account 
on the Payment Due Date (approximately 25 days after the closing of the statement) and debited from my checking or savings account 
approximately 1-4 days after this date. I further understand and agree that in order for RCU to make any payment transfers, I must have the full 
payment amount available in my account or the transfer may not take place and my account may be assessed a fee. Except for the “Last 
Statement Balance” transfer option, any amount over limit will not be included in the payment transfer. This authority is to remain in full force 
and effect as long as the account remains in good standing or until I provide the RCU with a written authorization requesting that a change be 
made, or the automatic payments be terminated or until RCU has given me written notice of cancellation. I must submit the Autopay 
Cancellation Request (or a new application if making a change) 15 days prior to the payment due date in order for the cancellation or change to 
take place. I agree that RCU will not be liable to me for any loss or damage I incur because RCU followed my instructions under this 
Authorization in a reasonable manner. Even if RCU negligently or intentionally fails to follow my instructions, RCU will only be liable for my 
actual damages. Actual damages mean the actual loss I incur due to RCU’s failure to follow my instructions in a reasonable manner and does 
not include consequential damages such as alleged loss of profits or alleged harm to my credit standing. I will indemnify and hold RCU harmless 
from all costs, claims, damages, attorney’s fees, or liability it sustains as a result of carrying out my instructions in a reasonable manner. I 
acknowledge that the origination of VISA Autopay/ACH transactions to my account must comply with the provisions of U.S. Law. In order for 
the RCU to debit my said account, I must be on the Checking/Savings account that the funds will be debited from and a signer on the VISA 
Account that the funds will be applied to. 

D. OTHER CHARGES 
1. Dishonored Loan Payments: Any payment I make with a non-cash item that is not honored may result in a fee of $22 being added to my 
account. 
2.  Cash Advances:  For cash advances performed at non-RCU offices, I will be assessed a fee equal to 2% of the advance amount or $20, 
whichever is greater. If assessed, the fee is added to the account balance and may accrue finance charges on the same basis as a purchase or 
cash advance. 

E. SECURITY INTERESTS 
1. Specific Account Pledge: At RCU’s option, a specified amount in one or more of my RCU share accounts may be pledged as security for the 
repayment of all amounts loaned to me under the terms of this Agreement. The amount pledged and the account will be as shown on a 

Form # 215 |   Rev. 12/06/2019 

 
 
 
 
 
 
 
 
VISA CREDIT CARD AGREEMENT 
AND TRUTH IN LENDING DISCLOSURE 

separate security agreement. I cannot withdraw the pledged funds from the account as long as the pledge is in effect. If I default on my 
payments under the terms of this Agreement, RCU has the right to apply the amount specifically pledged to pay off the loan in full or in part.   

F. CHANGES IN TERMS 
1. RCU may change the terms of this Agreement, including my APR, from time to time for any reason consistent with applicable law after giving 
me any advance notice required by law. My failure to exercise any right I may have to reject the change in terms in a timely manner will 
indicate my agreement to the change. Except as restricted or prohibited by law, any change in terms will apply to my existing account balance 
as well as to future transactions. 
2. The terms of this Agreement may also be changed by mutual written agreement between RCU and me or by the order of a court in an action 
to which RCU is a party.  
3. RCU can cancel this Agreement and revoke any privilege I have at RCU if I fail to meet RCU’s credit standards at any time or for other lawful 
reason. I can cancel this Agreement at any time. My obligation to pay what I owe continues after RCU or I cancel this Agreement or any sub-
account under this Agreement, or if RCU cancels any of my RCU privileges. 

G. HONEST DEALING 
1. I will promptly notify RCU of any information that affects my creditworthiness or ability to pay what I owe, including but not limited to, a 
change in my name, address, or employment. I will not use my Credit Card or any credit access device issued to me if I have reason to believe I 
will be unable to make the scheduled payments. 

H. DEFAULT–LIEN–ACCELERATION 
1. If I default on my loan payments or breach this Agreement or any other agreement I have with RCU, if I make false statements to obtain 
credit, or if I die or become the debtor in a bankruptcy or other insolvency proceeding, RCU may declare the entire unpaid balance of the Credit 
Card account due and payable immediately, without notice. Even if RCU accepts a late payment or partial payment, RCU is not waiving its right 
to accelerate the payment of the Credit Card account and declare the entire unpaid balance due. The regular interest required under the terms 
of this Agreement will continue to accrue even after my default and acceleration of the obligation. 

I. COLLECTION COSTS 
1. If I do not make my payment to RCU within fifteen (15) days after the due date, a single late charge of $15.00 will be added to my account. I 
agree to pay all reasonable collection costs RCU incurs before suit is filed. If RCU takes legal action to collect what I owe to RCU, subject to the 
arbitration provision below, I agree to pay RCU’s reasonable attorney’s fees and costs, whether the legal action is a collection lawsuit, a 
proceeding to protect RCU’s interests if I become a bankruptcy debtor, or any other type of legal action. RCU can add collection costs and 
attorney’s fees to my loan balance and they will accrue interest at the stated interest rate for my loan. 
2. I understand that RCU may submit a negative credit report to a credit-reporting agency that will reflect on my credit record if I fail to fulfill 
the terms of my credit obligations. 

J. OTHER RIGHTS APPLICABLE TO CREDIT CARDS 
1. Unauthorized Use of Credit Cards - If there is unauthorized use on my consumer VISA Credit Card, my liability will be zero ($0.00). This 
provision limiting my liability does not apply to either VISA commercial cards, ATM cash disbursements or non-VISA PIN-less debit transactions. 
Additionally, my liability with respect to unauthorized transactions may be greater than the above limit, to the extent allowed under applicable 
law, if RCU reasonably determines, based on substantial evidence, that I was grossly negligent or fraudulent in the handling of my account or 
card. I agree to immediately notify RCU of the loss or theft of my card at RCU’s telephone numbers, (707) 545-4000 or 1 (800) 479-7928, or by 
writing to RCU at Redwood Credit Union, PO Box 6104, Santa Rosa, CA 95406-0104. I also agree to assist RCU in determining the facts and 
circumstances relating to any such unauthorized use.  
2. Merchant Disputes - RCU is not responsible for the refusal of any merchant or financial institution to honor my Credit Card. RCU is subject to 
good faith claims and defenses recognized by law (other than tort claims) arising out of goods or services I purchase with the card, only if I have 
made a good faith attempt, but have been unable to obtain satisfaction from the plan merchant, and (a) my purchase was made in response to 
an advertisement RCU sent or participated in sending me or from a merchant RCU owns or operates, or (b) my purchase cost more than $50 
and was made in my home state or within 100 miles from my home. RCU is relieved from liability if I have already paid RCU for the disputed 
transaction. Any other disputes I must resolve directly with the merchant. 
3. Credits - A merchant who honors my Credit Card and later gives me credit for a return or adjustment will do so by sending RCU a credit slip, 
which RCU will post to my account. If my credits and payments exceed what I owe RCU, RCU will hold and apply the credit balance against 
future purchases and cash advances or refund it on my written request if it is $1.00 or more. If I have had a credit balance with RCU, RCU will 
automatically refund it within 6 (six) months via a deposit to an RCU share account of mine or by sending me a check at my last address in RCU’s 
records. As required by law, RCU will promptly post payments to my account so that I will not pay improper finance charges. However, RCU has 
the right to reasonably delay refunding credit balances to me or increasing my credit limit for the maximum time allowed by law until final 
collection of non-cash items presented for payment of my account. 

K. ERROR CORRECTION 
1. RCU can correct clerical errors in loan documents, including but not limited to, errors in the interest rate quoted to me. I will be notified of 
any corrections and the reasons for them. 

L. TERMINATION 

Form # 215 |   Rev. 12/06/2019 

 
 
 
 
 
 
 
 
 
 
 
VISA CREDIT CARD AGREEMENT 
AND TRUTH IN LENDING DISCLOSURE 

1. RCU can terminate this Agreement at any time for any lawful reason by sending me a written notice of the termination and the business 
reasons for it, such as RCU’s discontinuing a type of loan or the inadequacy of funds to make loans. RCU can also terminate this Agreement if I 
fail to meet my obligations to RCU or cease to be a Member in good standing. Termination of this Agreement does not relieve me of the 
obligation to repay the full balance due under this Agreement. 

M. PAYMENT PROTECTION 
1. I may voluntarily elect to purchase Payment Protection. I do not have to obtain this insurance to borrow money. RCU can cancel my payment 
protection if I don’t make my payments on time. RCU will add the premiums to the monthly principal balance of the VISA/loan account and the 
premium will accrue finance charges until paid. Exact unit cost will be stated in a separate insurance document. Payment Protection is also 
subject to a separate written agreement. 

N. GENERAL TERMS 
1. The singular implies the plural if more than one person signs this Agreement. If any part of this Agreement is found invalid, the other parts 
shall remain in effect. This Agreement shall not be construed against either party. The Agreement is made in California and applicable Federal 
and California law shall govern its interpretation to the extent permitted by law. NOTICE: Important information about rights to dispute billing 
errors follows below. 
2. WAIVER, DELAY IN ENFORCEMENT – RCU may delay enforcing any of its rights under this Agreement at any time without affecting any of its 
other rights under this Agreement. 
3. OWNERSHIP – The Visa Credit Card(s) remain the property of RCU and must be collected and surrendered to RCU upon our request and/or 
upon termination of this account.  
4. ATM DISCLOSURE - This section includes special provisions applicable to the use of a Credit Card to obtain cash at ATMs. My Visa Credit Card 
may allow me to get cash through a nationwide network of Visa ATMs. The separate Electronic Funds Transfer Disclosure contained in my 
Redwood Credit Union Membership Account Disclosure provides information about using ATMs to access RCU accounts such as share (savings) 
and share draft (checking). 
5. AVAILABLE ATM SERVICES - (a) You may obtain cash, up to your established credit limit and in accordance with RCU’s ATM services. Any cash 
advances performed at an ATM will be under RCU’s sole discretion.  
 (b)ATM service is generally available twenty-four (24) hours a day, seven (7) days a week. 
6. DOCUMENTATION OF TRANSACTIONS - Cash advances using a Visa Credit Card will be shown on a receipt dispensed by the ATM and on the 
periodic statement. RCU’s LIABILITY: If RCU does not properly complete a transaction according to RCU’s agreement with me, RCU is liable for 
my direct losses or damages. However, there are some exceptions. RCU will not be liable if: 
(a) Through no fault of RCU’s, I lack sufficient available credit to make the transaction. 
(b) The ATM system is not working properly, and I knew about the breakdown when I started the transaction. 
(c) The money in my accounts is subject to legal process or other claim. 
(d) My Personal Identification Number (PIN) has been reported missing and RCU has blocked its use. 
(e) Circumstances beyond RCU’s reasonable control such as fire, flood, electrical failure, or malfunction of the central data processing system 
prevent RCU from completing the transaction despite RCU’s reasonable precautions. 
(f) RCU establishes other lawful exceptions and notifies me of them in advance. 
In no event will RCU be liable for consequential, indirect, or punitive costs or damages. 
7. BUSINESS DAYS - RCU’s business days are Monday through Friday, excluding holidays. 
8. SECURITY - I will not use an ATM unless it appears safe to do so. I will not key in my PIN if someone is looking. I will take my card and receipt 
when I am done. I will put my money away quickly and leave the site. 

O. TELEPHONE CONSUMER PROTECTION ACT EXPRESS CONSENT  
1. I hereby give my express consent to RCU and its successors and assigns, and to any third party acting on behalf of any of them, to contact me 
regarding my accounts and/or any other business relationship I have now or at any time in the future with RCU. This includes my consent for 
RCU to contact me by telephone or text message at any telephone number or numbers I provide to RCU now or later for any purpose or that 
RCU obtains from any other source, including (but not limited to) any telephone number assigned to a cellular telephone service or any other 
service for which I am charged for the call. This consent applies even if RCU uses an automatic telephone dialing system or an artificial or 
prerecorded voice to make the call or send the message. (I promise I will tell RCU in writing if any telephone number I provide to RCU is 
assigned to a cellular telephone service or to any other service for which anyone may be charged for the call. I also promise to tell RCU in 
writing if I am not the person who subscribes to the related telephone service or if I am not the most common user of any such telephone 
number.  

P. GOVERNING LAW AND DISPUTE RESOLUTION 
1. This Agreement will be governed by and interpreted in accordance with federal law and regulation, and to the extent that there is no 
applicable federal law or regulation, by the laws of the State of California, without giving effect to the conflict of law provisions of your actual 
state or country of residence. To the extent permitted by applicable law and subject to the terms of the arbitration paragraph below, I agree 
that any legal action regarding this Agreement shall be brought in the county in which RCU’s headquarters office is located. 

Q. ARBITRATION AND WAIVER OF CLASS ACTION AND JURY TRIAL 
Please read this provision carefully. It affects my rights and may have a substantial impact on how legal claims I and RCU have against each 
other are resolved if I do not opt-out as permitted below. 

Form # 215 |   Rev. 12/06/2019 

 
 
 
 
 
 
 
 
VISA CREDIT CARD AGREEMENT 
AND TRUTH IN LENDING DISCLOSURE 

1. ARBITRATION 
To the extent permitted by the Federal Arbitration Act (FAA) and any other applicable federal law, binding arbitration may be elected by either 
party with respect to any past, present, or future claim or controversy arising out of or relating to this Agreement and/or a Credit Union 
account, even if that party has already initiated a lawsuit with respect to a different claim. Arbitration is elected by giving a written demand for 
arbitration to the other party, by filing a motion to compel arbitration in court, or by initiating arbitration against the other party. You and we 
agree, upon such written demand, motion or initiation, to submit to, and that such claim shall be settled by, binding arbitration.  

The arbitration will be subject to the Rules of the American Arbitration Association (AAA” in effect at the time the arbitration is initiated, or 
such similar rules as may be adopted by AAA. Neither party will demand the arbitration of an action filed in small claims court, or its state’s 
equivalent court, for any claim or dispute within the scope of the small claims court’s jurisdiction. But if a claim is transferred, removed or 
appealed to a different court, such claim shall be subject to arbitration. 

This arbitration provision shall be interpreted and enforced in accordance with the FAA by a single arbitrator appointed by the AAA. The 
arbitrator shall be an attorney or retired judge with experience and knowledge regarding financial institutions and transactions.   

RCU will advance and/or pay, as applicable, the fees and costs of the arbitration pursuant to this Agreement (i) if applicable law requires RCU 
to, (ii) if I prevail in the arbitration, or (iii) if RCU must advance such fees and costs in order for this arbitration provision to be enforced, subject 
to the arbitrator’s award, if any, of arbitration fees and costs to the prevailing party. 

In each case, each party will pay for its own attorney fees and costs, if any, for prosecuting and defending claims, except that the arbitrator may 
award the prevailing party all its attorney’s fees and costs, including expert witness fees. 

Arbitration hearings will be held in a location reasonably convenient to my residence, or at another location if mutually agreed. Any issue 
concerning whether or the extent to which a dispute or claim is subject to arbitration, including issues relating to the validity or enforceability 
of these arbitration provisions, shall be determined by the arbitrator. Only a court, and not an arbitrator, however, shall determine the validity 
and effect of the class action and jury trial waivers below. All statutes of limitations or other defenses relating to the timeliness of the assertion 
of a dispute or claim that otherwise would be applicable to an action brought in a court of law must be followed by the arbitrator, and the 
commencement of an arbitration under this Agreement shall be deemed the commencement of an action for such purposes. The arbitrator’s 
decision shall be final and binding and may be entered in any state or federal court having jurisdiction. The arbitrator may award any remedy 
provided by the substantive law that would apply if the action were pending in court. For more details, check the American Arbitration 
Association’s website, www.adr.org, OR call the American Arbitration Association’s Customer Service telephone number at (800) 778-7879.  

2. WAIVER OF CLASS ACTION AND JURY TRIAL 
THE PARTIES EACH AGREE THAT ANY AND ALL DISPUTES, WHETHER SUBMITTED TO ARBITRATION OR DECIDED BY A COURT, MUST BE 
BROUGHT IN THE PARTY'S INDIVIDUAL CAPACITY AND NOT AS A CLASS ACTION PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR 
REPRESENTATIVE PROCEEDING. I AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR LITIGATE ON A CLASS-WIDE BASIS. I 
AGREE THAT I HAVE EXPRESSLY AND KNOWINGLY WAIVED THESE RIGHTS. I AND RCU HEREBY VOLUNTARILY AND KNOWINGLY WAIVE THE 
RIGHT TO TRIAL BY JURY OF ALL DISPUTES, CONTROVERSIES, AND CLAIMS BY, BETWEEN OR AGAINST EITHER ME OR RCU WHETHER THE 
DISPUTE, CONTROVERSY, OR CLAIM IS SUBMITTED TO ARBITRATION OR IS DECIDED BY A COURT, TO THE FULLEST EXTENT ALLOWED BY LAW. 

3. MY RIGHT TO OPT OUT; ARBITRATION AND WAIVER OF CLASS ACTION AND JURY TRIAL 
IF I DO NOT WANT THIS ARBITRATION AND WAIVER OF CLASS ACTION AND JURY TRIAL PROVISION TO APPLY, I MAY OPT-OUT BY SENDING A 
WRITTEN REQUEST TO THE CREDIT UNION POSTMARKED WITHIN SIXTY (60) DAYS OF MY RECEIPT OF THIS AGREEMENT. THE OPT-OUT MUST 
INCLUDE MY FULL NAME, ADDRESS, TELEPHONE NUMBER, ACCOUNT NUMBER, AND PERSONAL SIGNATURE, AND MUST BE MAILED TO 
REDWOOD CREDIT UNION, PO BOX 6104, SANTA ROSA, CA 95406. OPTING OUT WILL NOT TERMINATE THIS AGREEMENT OR AFFECT ANY 
OTHER RIGHTS AND OBLIGATIONS I OR THE CREDIT UNION HAVE UNDER THIS AGREEMENT.    

4. GENERAL PROVISIONS 
This arbitration provision does not preclude me from bringing issues regarding my accounts to the attention of any federal, state, or local 
agency or entity. Such agency or entity may be able to seek relief on my behalf. 

Nothing in this arbitration provision shall limit my or RCU’s right, whether before, during, or after the pendency of any arbitration proceeding, 
to exercise any self-help remedies, such as set-off or repossession and sale of collateral, or to obtain provisional remedies (including but not 
limited to, injunctive relief or interpleader relief). The exercise of such rights will not constitute a waiver of the right to submit any dispute to 
arbitration. 

This Arbitration and Waiver of Class Action and Jury Trial provision shall survive my death, the closing of any of my accounts, the termination of 
any of my business or transaction(s) with RCU, and any bankruptcy filing to the extent consistent with applicable bankruptcy law and shall also 
survive as to any claim within the scope of this Agreement. 

Form # 215 |   Rev. 12/06/2019 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
VISA CREDIT CARD AGREEMENT 
AND TRUTH IN LENDING DISCLOSURE 

If any term or provision of this Arbitration and Waiver of Class Action and Jury Trial provision is held to be invalid or unenforceable, the 
remaining provisions shall be enforced without regard to the invalid or unenforceable term or provision. 

R. MY BILLING RIGHTS - KEEP THIS NOTICE FOR FUTURE USE 
1. STATE AND LOCAL LAW - The following summary of my rights under federal law does not cover all rights I may have under state and local law. 
If, under state or local law, I have a longer period of time in which to send an inquiry to RCU concerning my statement, reliance on any such 
longer period of time may result in my losing important rights, which could be preserved by acting more promptly under federal law. State or 
local provisions, if any, only become operative upon the expiration of the time period provided by CFPB Regulation Z for submitting a proper 
written notification of an error. This notice contains important information about my rights and responsibilities under the Fair Credit Billing Act. 
2. If I think my statement is wrong, or if I need more information about a transaction on my statement, I will write RCU at the address shown on 
my statement or to Redwood Credit Union, PO Box 6104, Santa Rosa, CA 95406-0104. I will write as soon as possible. RCU must hear from me 
no later than sixty (60) days after RCU sent me the first statement on which the error or problem appeared. I can telephone RCU at 1 (800) 479-
7928 but doing so will not preserve my rights. 
My letter should give RCU the following information. 
• My name and account number 
• The dollar amount of the suspected error 
• A description of the error and an explanation, if I can make one, or why I believe there is an error. If I need more information, I will describe 
the item I am not sure about.  

If I have authorized RCU to pay my credit card bill automatically from my savings or checking account, I can stop the payment on any amount I 
think is wrong. To stop the payment, my letter must reach RCU three business days before the automatic payment is scheduled to occur. 

3. MY RIGHTS AND RCU’S RESPONSIBILITIES AFTER RCU RECEIVES MY WRITTEN NOTICE - RCU must acknowledge my letter within thirty (30) 
days, unless RCU has corrected the error by then. Within ninety (90) days, RCU must either correct the error or explain why RCU believes the 
statement was correct. After RCU receives my letter, RCU cannot try to collect any amount I question, or report me as delinquent. RCU can 
continue to bill me for the amount I question, including finance charges, and RCU can apply any unpaid amount against my credit limit. I do not 
have to pay any questioned amount while RCU is investigating, but I am still obligated to pay the parts of my statement that are not in question.  

If RCU finds that RCU made a mistake on my statement, I will not have to pay any finance charges related to any questioned amount. If RCU did 
not make a mistake, I may have to pay finance charges, and I will have to make up any missed payments on the questioned amount. In either 
case, RCU will send me a statement of the amount I owe and the date that it is due.  

If I fail to pay the amount that RCU thinks I owe, RCU may report me as delinquent. However, if RCU’s explanation does not satisfy me and I 
write to RCU within ten (10) days telling RCU that I still refuse to pay, RCU must tell anyone to whom RCU reports me that I have a question 
about my statement. And, RCU must tell me the name of any person to whom RCU reported me. RCU must tell anyone to whom RCU has 
reported me that the matter has been settled between us when it finally is. If RCU does not follow these rules, RCU cannot collect the first $50 
of the questioned amount, even if my statement was correct. 

4. SPECIAL RULE FOR CREDIT CARD PURCHASES - If I have a problem with the quality of goods or services that I purchased with a Credit Card, 
and I have tried in good faith to correct the problem with the merchant, I may have the right not to pay the remaining amount due on the 
property or services. There are two limitations on this right: 
(a) I must have made the purchase in my home state or, if not within my home state, within 100 miles from my home.  
(b) The purchase price must have been more than $50. 
These limitations do not apply if RCU owns or operates the merchant or if RCU mailed me the advertisement for the property or services. 

S. CALIFORNIA RESIDENTS 
1. Under California law, RCU’s rights to recover credit extended to me for credit card purchases is subject to any defenses I have against the 
seller if: 
(a) The purchase price of the item in question exceeded $50. 
(b) I made the purchase in California. 
(c) I made a written demand to the retailer and made a good faith attempt to get satisfaction of my complaint. 
(d) I notify RCU in writing of the name of the seller, the date of the purchase, the price paid, the goods or services purchased, the nature of my 
defense, and the acts I took to obtain satisfaction from the seller. 
2. The amount to which the defense applies is limited to the amount outstanding on the purchase as well as Late Charges and Finance Charges 
at the time RCU receives the written demand. 
3. This remedy is the only one I have against RCU. My rights are limited to those circumstances outlined in California Civil Code §1747.90. 
Purchases with cash or check are not included even though I used my Credit Card to validate my credit. 
4. RCU cannot penalize me either by giving out unfavorable credit information about me or canceling or refusing to renew my Credit Card solely 
because I obtained relief under the rights, I have to correct billing errors. 

T. MAPR Disclosure 

Form # 215 |   Rev. 12/06/2019 

 
 
 
 
 
 
 
 
 
 
 
VISA CREDIT CARD AGREEMENT 
AND TRUTH IN LENDING DISCLOSURE 

1. Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. 
In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate 
of 36 percent. This rate must include, as applicable to the credit transaction or account: the costs associated with credit insurance premiums; 
fees for ancillary products sold in connect with the credit transaction; any application fee charged (other than certain application fees for 
specified credit transactions or accounts); and any participation fee charged (other than certain participation fees for accredit card account).  

U. HOW TO CONTACT RCU – RCU may be contacted by: 

• 

Email:  
o 
o 

Secured Email: In Online Banking, click on the “Messages” option 
General Email: www.redwoodcu.org - click on “Contact Us” 

• 
Phone: Local - (707) 545-4000 or Toll-Free - 1 (800) 479-7928  
•  Mail: Redwood Credit Union, PO Box 6104, Santa Rosa, CA 95406 

Form # 215 |   Rev. 12/06/2019