FR833282333 SAM’S CLUB® PERSONAL CREDIT CARD
PLCC TC PDF 38402C
3/19

SYNCHRONY BANK
SECTION I: RATES AND FEES TABLE
SAM’S CLUB® PERSONAL CREDIT CARD ACCOUNT AGREEMENT
PRICING INFORMATION

Interest Rates and Interest Charges

Annual Percentage Rate 
(APR) for Purchases and 
Quick Cash Advances

How to Avoid Paying Interest

The APR for purchases and quick cash advances is the prime rate plus 19.65%.

This APR will vary with the market based on the Prime Rate.

Your  due  date  is  at  least  23  days  after  the  close  of  each  billing  cycle.  We  will  not 
charge you any interest on purchases if you pay your entire balance by the due date  
each month. 

Minimum Interest Charge

If you are charged interest, the charge will be no less than $2.00.

Fees

Penalty Fees

• Late Payment

Up to $38.

How We Will Calculate Your Balance: We use a method called “daily balance.” See your credit card account agreement 
below for more details.

SECTION II: RATES, FEES AND PAYMENT INFORMATION 
SAM’S CLUB® PERSONAL CREDIT CARD ACCOUNT AGREEMENT

How Interest is Calculated

Your Interest Rate

The  APR  for  purchases  and  quick  cash  advances  is  the  prime  rate  plus  19.65%.  We  use  a  daily  rate  to 
calculate  the  interest  on  the  balance  on  your  account  each  day.  The  daily  rate  for  purchases  and  quick 
cash advances is the APR times 1/365. As of January 1, 2019, the daily rate for purchases and quick cash 
advances was .06891% (APR 25.15%). Interest will be imposed in amounts or at rates not in excess of those 
permitted by applicable law.

Daily Rates May Vary. The APR and the daily rate on your account vary with the market based on the prime 
rate. The prime rate for a billing cycle is the highest bank prime loan rate published in The Wall Street Journal in 
its Money Rates section on the last business day of the calendar month preceding the first day of the billing cycle.

If the prime rate increases, the daily rate and APR will increase. As a result, interest, your total minimum 
payment and the number of payments it would take you to pay off your account balance may increase. 
We apply any change in rates because of a prime rate change to your entire account balance. A change 
in the prime rate will take effect on the first day of the first billing cycle after the change. We may select a 
new interest rate index if the prime rate is not available.

When We Charge Interest 

We charge interest on your purchases from the date you make the purchase until you pay the purchase in full. 
See exceptions below.

•  We will not charge you interest during a billing cycle on any purchases if:

  1. You had no balance at the start of the billing cycle; OR

  2.  You had a balance at the start of the billing cycle and you paid that balance in full by the due date in that 

billing cycle.

•   We will credit, as of the start of the billing cycle, any payment you make by the due date that we allocate to 

purchases if:

  1. You had no balance at the start of the previous billing cycle; OR

  2.  You had a balance at the start of the previous billing cycle and you paid that balance in full by the due 

date in the previous billing cycle.

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How We Calculate Interest

How Fees Work 

Late Payment Fee 

We figure the interest charge on your account separately for each balance type. We do this by applying the 
daily rate to the daily balance for each day in the billing cycle. A separate daily balance is calculated for the 
following balance types, as applicable: purchases and balances subject to different interest rates, plans or 
special promotions. See below for how this works.

  1.  How to get the daily balance: We take the starting balance each day, add any new charges and fees, and 
subtract  any  payments  or  credits.  This  gives  us  the  daily  balance.  Credit  insurance  premiums  and  debt 
cancellation fees, if any, are not included in the daily balance. Late payment fees are treated as new purchases.

  2.  How  to  get  the  daily  interest  amount:  We  multiply  each  daily  balance  by  the  daily  rate 

that applies.

  3.  How  to  get  the  starting  balance  for  the  next  day:  We  add  the  daily  interest  amount  in  step 

2 to the daily balance from step 1.

  4.  How  to  get  the  interest  charge  for  the  billing  cycle:  We  add  all  the  daily  interest  amounts  that  were 

charged during the billing cycle.

We charge a minimum of $2.00 of interest in any billing cycle in which you owe interest. This charge is added 
proportionately to each balance type.

We will charge this fee if we do not receive the total minimum payment due on your account by 5 p.m. (ET) on 
the due date. This fee is equal to:

  1.  $27, if you have paid your total minimum payment due by the due date in each of the prior six billing cycles.

OR

  2.  $38, if you have failed to pay your total minimum payment due by the due date in any one or more of the 

prior six billing cycles.

The late payment fee will not be more than the total minimum payment that was due.

Minimum Payment Calculation

Your total minimum payment is calculated as follows.
The greater of:

1.  $27, or $38 (which includes any past due amounts) if you have failed to pay at least the total minimum payment due by the due date in any one or 

more of the prior six billing cycles.

  OR
2.  The sum of:

a.  Any past due amounts; PLUS 
b.  1% of your new balance (excluding any balance in connection with a special promotional purchase with a unique payment calculation) shown 

on your billing statement; PLUS

c.  Any late payment fees charged to your account in the current billing cycle; PLUS
d.  All interest charged to your account in the current billing cycle; PLUS
e.  Any payment due in connection with a special promotional purchase with a unique payment calculation.

We round up to the next highest whole dollar in figuring your total minimum payment. Your total minimum payment will never be more than your new balance.

Special Promotional Financing Offer Information.

At  times,  we  may  offer  you  special  financing  promotions  for  certain  transactions  (“special  promotions”).  The  terms  of  the  Agreement  apply  to  any  special 
promotion. However, any special promotional terms that are different than the terms in the Agreement will be explained on special promotional advertising or 
other disclosures provided to you. Below is a description of certain special promotions that may be offered: 

•  No Interest for 6 Months

•  No Interest for 12 Months

•  No Interest for 18 Months

•  No Interest for 24 Months

•  No Interest for 36 Months

•  No Interest for 48 Months

For each promotion, after the promotion ends, the variable 
Purchase  APR  that  applies  to  your  account  when  the 
promotional purchase is made will apply.

At  the  time  your  account  is  opened,  the  variable  Purchase 
APR is 25.15%.

Your  Purchase  APR  will  vary  with  the  market  based  on  the 
prime rate.

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When you make a qualifying purchase under one of these promotions, no interest will be assessed on the purchase during the promotional period, but minimum 
monthly payments are required. Regular account terms apply to non-promotional purchases and, after promotion ends, to your promotional purchases. Offers 
are subject to credit approval. These promotional offers may not be available at all times for all purchases. Please see any special promotion advertising or other 
disclosures provided to you for the full terms of any special promotion offered. In addition, the special promotions described below may be offered:

•  No Interest if Paid in Full Within 6 Months

•  No Interest if Paid in Full Within 12 Months

•  No Interest if Paid in Full Within 18 Months

•  No Interest if Paid in Full Within 24 Months

•  No Interest if Paid in Full Within 36 Months

•  No Interest if Paid in Full Within 48 Months

For each promotion, if the promotional balance is not paid in 
full within the promotional period, interest will be imposed from 
the date of purchase at the variable Purchase APR that applies 
to your account when the promotional purchase is made.

At  the  time  your  account  is  opened,  the  variable  Purchase 
APR is 25.15%.

Your  Purchase  APR  will  vary  with  the  market  based  on  the 
prime rate.

When you make a qualifying purchase under one of these promotions, no interest will be assessed on the purchase if you pay the following (the “promotional 
balance”) in full within the applicable promotional period: (1) the promotional purchase amount, and (2) any related optional credit insurance/debt cancellation 
charges.  If  you  do  not,  interest  will  be  assessed  on  the  promotional  balance  from  the  date  of  the  purchase.  Minimum  monthly  payments  are  required. 
Some  or  all  of  the  minimum  payment  based  on  the  promotional  balance  may  be  applied  to  other  account  balances.  Regular  account  terms  apply  to  
non-promotional purchases and, after promotion ends, to promotional purchases. Offers are subject to credit approval. These promotional offers may not 
be available at all times for all purchases. Please see any special promotion advertising or other disclosures provided to you for the full terms of any special 
promotion offered.

SECTION III: STANDARD PROVISIONS 
SAM’S CLUB® PERSONAL CREDIT CARD ACCOUNT AGREEMENT

ABOUT THE CREDIT CARD ACCOUNT AGREEMENT

This Agreement. This is an Agreement between you and Synchrony Bank, 170 Election Road, Suite 125, Draper, UT 84020, for your credit card account 
shown above. By opening or using your account, you agree to the terms of the entire Agreement. The entire Agreement includes the four sections of this 
document and the application you submitted to us in connection with the account. These documents replace any other agreement relating to your account 
that you or we made earlier or at the same time.
Parties To This Agreement. This Agreement applies to each accountholder approved on the account and each of you is responsible for paying the full 
amount due, no matter which one uses the account. We may treat each of you as one accountholder and may refer to each of you as “you” or “your.” 
Synchrony Bank may be referred to as “we,” “us” or “our.”
Changes To This Agreement. We may change, add or delete terms of this Agreement, including interest rates, fees and charges.
Special Promotions. The terms of this Agreement apply to any special promotion. However, any special promotional terms that are different than the 
terms in this Agreement will be explained on promotional advertising or other disclosures provided to you.

HOW TO USE YOUR ACCOUNT/CARD

Use  Of  Your  Account.  You  may  use  your  account  only  for  lawful  personal,  family  or  household  purposes.  You  may  use  your  account  for 
purchases from Sam’s Club and Walmart locations. You may use your card to obtain cash loans (“Quick Cash Advances”) that we may offer at 
participating Sam’s Club owned registers in Sam’s Club locations, up to any cash advance credit limit we establish (“Cash Advance Limit”). Each 
cash advance must be in the amount of $20.00, $40.00, $60.00, $80.00 or $100.00 and may only be obtained if you are making an approved 
purchase with your card. No more than one Quick Cash Advance may be obtained on your account each day. The Cash Advance Limit may be 
a portion of the credit limit and may be referred to as a Credit Limit. 

You Promise To Pay. You promise to pay us for all amounts owed to us under this Agreement. 

Your Responsibility. Each accountholder will receive a card. You may not allow anyone else to use your account. If you do, or if you ask us to send a 
card to someone else, you will be responsible for paying for all charges resulting from their transactions.

Purchase Limits. To prevent fraud, we may limit the number or dollar amount of purchases you can make in any particular amount of time. We also may 
decline any particular charge on your account for any reason.

Credit Limit. You will be assigned a credit limit that we may increase or decrease from time to time. If we approve a purchase that makes you go over your 
credit limit, we do not give up any rights under this Agreement and we do not treat it as an increase in your credit limit.

HOW AND WHEN TO MAKE PAYMENTS

When Payments Are Due. You must pay at least the total minimum payment due on your account by 5 p.m. (ET) on the due date of each billing cycle. 
Payments received after 5 p.m. (ET) will be credited as of the next day. You may at any time pay, in whole or in part, the total unpaid balance without any 
additional charge for prepayment. If you have a balance subject to interest, earlier payment may reduce the amount of interest you will pay. We may delay 
making credit available on your account in the amount of your payment even though we will credit your payment when we receive it.
Payment Options. You can pay by mail, online or at a Sam’s Club or Walmart store. We may allow you to make payments over the phone but we will 
charge you a fee to make expedited phone payments. Your payment must be made in U.S. dollars by physical or electronic check, money order or a similar 
instrument from a bank located in the United States.
How To Make A Payment. You must follow the instructions for making payments provided on your billing statement. If you do not, credit of your payment 
may be delayed up to five days. Your billing statement also explains how information on your check is used.
Payment Allocation. We will apply the required total minimum payment to balances on your account using any method we choose. Any payment you 
make in excess of the required total minimum payment will be applied to higher APR balances before lower APR balances. Applicable law may require or 
permit us to apply excess payments in a different manner in certain situations, such as when your account has a certain type of special promotion.

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INFORMATION ABOUT YOU 

Using And Sharing Your Information. When you applied for an account, you gave us and Sam’s Club information about yourself that we could share 
with each other. Sam’s Club will use the information in connection with the credit program and for things like creating and updating its records and offering 
you special benefits. More information about how we use and share information is set forth in the privacy policy for your account. 
Address/Phone Change. You represent that any phone number that you provide to us belongs to you and/or that you are authorized to provide that 
number. You also agree to tell us right away if you change your address or any phone number. 
Consent  To  Communications.  You  consent  to  us,  as  well  as  any  other  owner  or  servicer  of  your  account,  contacting  you  through  any  channel  of 
communication and for any purpose, as permitted by applicable law. For informational, servicing, fraud, or collection related communications, you agree 
that we may use the phone numbers that you provide to us to contact your cellular phone or wireless device with text messages, artificial or prerecorded 
voice calls, and calls made by an automatic telephone dialing system. Text frequency may vary and may be recurring. This consent applies even if you are 
charged for the call under your plan. You are responsible for any charges that may be billed to you by your communications carrier when we contact you. 
Message and data rates may vary. We and any carrier are not liable for delayed or undelivered messages. If you have questions, please call the number 
on the back of your card.
Telephone Monitoring. For quality control, you allow us to listen to and/or record telephone calls between you and us.

IMPORTANT INFORMATION ABOUT YOUR ACCOUNT 

Closing Your Account. You may close your account at any time by sending a letter to the address shown on your billing statement or calling customer 
service. We may close your account at any time, for any reason. If your account is closed, you must stop using it. You must still pay the full amount you 
owe and this Agreement will remain in effect until you do.
Collection Costs. If we ask an attorney who is not our salaried employee to collect your account, we may charge you our collection costs. These include 
court costs and reasonable attorneys’ fees.
Credit Bureau Reporting. We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on 
your account may be shown in your credit report. Tell us if you think we reported wrong information about you to a credit bureau. Write to us at P.O. Box 
965005, Orlando, FL 32896-5005. Tell us what information is wrong and why you think it is wrong. If you have a copy of the credit report that includes the 
wrong information, send us a copy. 
Default. You are in default if you make a late payment, do not follow any other term of this Agreement or become bankrupt or insolvent. If you default 
or upon your death, we may (a) request payment of the full amount due right away, (b) take legal action to collect the amounts owed, and/or (c) take any 
other action allowed. 
Disputed Amounts. The billing rights summary in section IV of this Agreement describes what to do if you think there is a mistake on your 
bill. If you send us correspondence about a disputed amount or payment, you must send it to the address for billing inquiries. We do not 
give up any rights under this Agreement if we accept a payment marked “payment in full” or given with any other conditions or limitations.
Unauthorized Use. If your card is lost, stolen or used without your consent, call us immediately at 1-800-964-1917. You will not be liable for unauthorized 
use on your account, but you will be responsible for all use by anyone you give your card to or allow to use your account.
Membership Billing/Cancellation. Your Sam’s Club Membership (“Membership”) fees will be charged annually to your Account on or before 
your  Membership  renewal  date.  Your  acceptance  of  the  Card  constitutes  your  agreement  to  such  billing.  You  are  not  required  to  apply 
and/or have an Account in order to have a Membership, but you must be a Member in order to apply and/or have an Account. If your Membership is 
suspended or canceled for any reason, including but not limited to, a breach of any of the terms of the Membership Conditions and Rules of Operation, 
then you understand that you will not be able to use this Account. In addition, if your Account is 90 days or more past due, then your Membership may be 
suspended or canceled at Sam’s Club’s sole discretion.

IMPORTANT INFORMATION ABOUT THIS AGREEMENT 

Assignment. We may sell, assign or transfer any or all of our rights or duties under this Agreement or your account, including our rights to payments. We 
do not have to give you prior notice of such action. You may not sell, assign or transfer any of your rights or duties under this Agreement or your account.
Enforceability. If any part of this Agreement is found to be void or unenforceable, all other parts of this Agreement will still apply.
Governing Law. Except as provided in the Resolving a Dispute with Arbitration section, this Agreement and your account are governed by federal law 
and, to the extent state law applies, the laws of Utah without regard to its conflicts of law principles. This Agreement has been accepted by us in Utah.
Waiver. We may give up some of our rights under this Agreement. If we give up any of our rights in one situation, we do not give up the same right in another situation.

RESOLVING A DISPUTE WITH ARBITRATION 

PLEASE  READ  THIS  SECTION  CAREFULLY.  IF  YOU  DO  NOT  REJECT  IT,  THIS  SECTION  WILL  APPLY  TO  YOUR  ACCOUNT,  AND  MOST 
DISPUTES BETWEEN YOU AND US WILL BE SUBJECT TO INDIVIDUAL ARBITRATION. THIS MEANS THAT: (1) NEITHER A COURT NOR A 
JURY WILL RESOLVE ANY SUCH DISPUTE; (2) YOU WILL NOT BE ABLE TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING; 
(3) LESS INFORMATION WILL BE AVAILABLE; AND (4) APPEAL RIGHTS WILL BE LIMITED.

• What claims are subject to arbitration

1.  If either you or we make a demand for arbitration, you and we must arbitrate any dispute or claim between you or any other user of your account, 

and us, our affiliates, agents and/or Sam’s Club, if it relates to your account, except as noted below. 

2.  We will not require you to arbitrate: (1) any individual case in small claims court or your state’s equivalent court, so long as it remains an individual 
case in that court; or (2) a case we file to collect money you owe us. However, if you respond to the collection lawsuit by claiming any wrongdoing, 
we may require you to arbitrate.

3.  Notwithstanding any other language in this section, only a court, not an arbitrator, will decide disputes about the validity, enforceability, coverage 
or scope of this section or any part thereof (including, without limitation, the next paragraph of this section and/or this sentence). However, any 
dispute or argument that concerns the validity or enforceability of the Agreement as a whole is for the arbitrator, not a court, to decide.

• No Class Actions

YOU  AGREE  NOT  TO  PARTICIPATE  IN  A  CLASS,  REPRESENTATIVE  OR  PRIVATE  ATTORNEY  GENERAL  ACTION  AGAINST  US  IN 
COURT OR ARBITRATION. ALSO, YOU MAY NOT BRING CLAIMS AGAINST US ON BEHALF OF ANY ACCOUNTHOLDER WHO IS 
NOT AN ACCOUNTHOLDER ON YOUR ACCOUNT, AND YOU AGREE THAT ONLY ACCOUNTHOLDERS ON YOUR ACCOUNT MAY BE 
JOINED IN A SINGLE ARBITRATION WITH ANY CLAIM YOU HAVE. 
If a court determines that this paragraph is not fully enforceable, only this sentence will remain in force and the remainder will be null and void, and 
the court’s determination shall be subject to appeal. This paragraph does not apply to any lawsuit or administrative proceeding filed against us by 
a state or federal government agency even when such agency is seeking relief on behalf of a class of borrowers, including you. This means that we 
will not have the right to compel arbitration of any claim brought by such an agency.

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• How to start an arbitration, and the arbitration process

1.  The  party  who  wants  to  arbitrate  must  notify  the  other  party  in  writing.  This  notice  can  be  given  after  the  beginning  of  a  lawsuit  or  in 
papers filed in the lawsuit. Otherwise, your notice must be sent to Synchrony Bank, Legal Operation, P.O. Box 29110, Shawnee Mission, 
KS  66201-5320,  ATTN:  ARBITRATION  DEMAND.  The  party  seeking  arbitration  must  select  an  arbitration  administrator,  which  can  be 
either the American Arbitration Association (AAA), 120 Broadway, Floor 21, New York, NY 10271, www.adr.org, 1-800-778-7879, or JAMS,  
620 Eighth Avenue, 34th Floor, New York, NY 10018, www.jamsadr.com, 1-800-352-5267. If neither administrator is able or willing to handle 
the dispute, then the court will appoint an arbitrator. 

2.  If a party files a lawsuit in court asserting claim(s) that are subject to arbitration and the other party files a motion with the court to compel 

arbitration, which is granted, it will be the responsibility of the party asserting the claim(s) to commence the arbitration proceeding. 

3.  The arbitration administrator will appoint the arbitrator and will tell the parties what to do next. The arbitrator must be a lawyer with at least ten 
years of legal experience. Once appointed, the arbitrator must apply the same law and legal principles, consistent with the FAA, that would 
apply in court, but may use different procedural rules. If the administrator’s rules conflict with this Agreement, this Agreement will control. 

4.  The arbitration will take place by phone or at a reasonably convenient location. If you ask us to, we will pay all the fees the administrator or 
arbitrator charges, as long as we believe you are acting in good faith. We will always pay arbitration costs, as well as your legal fees and costs, 
to the extent you prevail on claims you assert against us in an arbitration proceeding which you have commenced.

• Governing Law for Arbitration

 This Arbitration section of your Agreement is governed by the Federal Arbitration Act (FAA). Utah law shall apply to the extent state law is relevant 
under the FAA. The arbitrator’s decision will be final and binding, except for any appeal right under the FAA. Any court with jurisdiction may enter 
judgment upon the arbitrator’s award.

• How to reject this section

 You may reject this Arbitration section of your Agreement. If you do that, only a court may be used to resolve any dispute or claim. 
To reject this section, you must send us a notice within 60 days after you open your account or we first provided you with your right 
to reject this section. The notice must include your name, address and account number, and must be mailed to Synchrony Bank,  
P.O. Box 965012, Orlando, FL 32896-5012. This is the only way you can reject this section.

SECTION IV: OTHER IMPORTANT INFORMATION 
SAM’S CLUB® PERSONAL CREDIT CARD ACCOUNT AGREEMENT

This section of the agreement includes state notices, billing rights summary and rewards terms (if applicable) and is not required to be provided as part of the  
credit card agreement posted online or provided to the CFPB.

FR833282333 SAM’S CLUB® PERSONAL CREDIT CARD
PLCC TC PDF 38402C
3/19

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