VISA® PLATINUM RATE AND FEE DISCLOSURE 
Account Opening Disclosure 

Interest Rates and Interest Charges 

ANNUAL 
PERCENTAGE RATE 
(APR) for Purchases  

APR for Balance 
Transfers 

17.24%. This APR will vary with the market based on the Prime Rate. 

17.24%. This APR will vary with the market based on the Prime Rate. 

APR for Cash Advances 

18.00%. This APR will vary with the market based on the Prime Rate 

Penalty APR 

None 

How to Avoid Paying 
Interest on Purchases and 
Balance Transfers 

Your due date is at least 25 days after the close of each billing cycle. We will not 
charge you any interest on purchases if you pay your entire balance by the due date 
each month. 

Minimum Interest Charge  None 

For Credit Card Tips 
from the Federal Reserve 
Board 

To learn more about factors to consider when applying for or using a credit card, 
visit the website of the Federal Reserve Board at 
http://www.federalreserve.gov/creditcard 

Fees 

Annual Fee 

None 

Transaction Fees 

   − Cash Advance 

4% of the amount each cash advance, $10 minimum 

   − Balance Transfer 

3% of the amount of each balance transfer, $5 minimum 

   − Foreign Transaction 

2% of each transaction in U.S. dollars 

Penalty Fees 

   − Late Payment  

up to $25 for first violation, up to $35 for every additional violation during any six 
consecutive billing cycles 

   − Returned Payment 

up to $25 for first violation, up to $30 for every additional violation during any six 
consecutive billing cycles 

   − Over-the-Credit Limit 

$0  

How  We  Will  Calculate  Your  Balance:  We  will  use  a  method  called  “average  daily  balance  (including  new 
purchases).”  See your account agreement for more details. 

Variable Rate: The variable APR for purchases and balance transfers will equal the sum of the Prime Rate as listed 
in the Money Rates section of the Eastern edition of The Wall Street Journal on the last business day of each month, 
plus a margin of 13.99%, subject to a maximum of the lesser of 18.00% APR or the highest APR then permitted by 

 
 
 
  
  
 
 
applicable law. The variable APR for cash advances will equal the sum of the Prime Rate, plus a margin of 17.99%, 
subject to a maximum of the lesser of 18.00% APR or the highest APR then permitted by applicable law.  

Periodic Rates and Corresponding APRs: The initial monthly Periodic Rate for purchases and balance transfers is 
1.437%,  which  is  an  APR  of  17.24%.  The  initial  monthly  Periodic  Rate  for  cash  advances  is  1.50%,  which  is  an 
APR of 18.00%. 
Billing Rights: Information on  your rights to dispute transactions and how to exercise those rights is provided in 
your account agreement. 

VISA® PLATINUM AND VISA® PLATINUM REWARDS VARIABLE RATE                                                  

CREDIT CARD AGREEMENT AND DISCLOSURE 

DEFINITIONS: “Card” means the VISA® Platinum Credit Card or VISA® Platinum Rewards Credit Card, as the 
case  may be,  which we issue to you under this agreement, including any duplicates or renewals, and includes any 
device or check used to obtain credit or cash from the account. The words “you”, “your”, and “Cardholder” mean 
each  person  jointly  and  individually  who  holds,  signs,  retains,  uses,  or  permits  others  to  use  or  sign  a  Card.  The 
words  “our”,  “we”  and  “us”  mean  FAIRWINDS  Credit  Union  or  any  of  its  assignees.  Unless  otherwise  stated 
“account” means your VISA® Credit Card Line of Credit with us. 

1.  We  agree  to  extend  credit  to  you  and  advance  amounts  up  to  your  credit  limit.  We  will  notify  you  of  your 
maximum credit limit. Upon receipt of your Card, you will immediately sign the back of the Card to ensure proper 
use. You agree to pay us for credit extended pursuant to the use of the Card by you or any other cardholders together 
with all applicable finance charges, and in accordance with the terms of this agreement. You agree by signing, using 
or permitting others to  use the  Card to the terms and conditions contained in this agreement,  on  the  Card, or any 
charge slip resulting from authorized use of the Card and on any authorized cash advance slip. 

2. We will have no liability or responsibility if any merchant refuses to honor the Card. No cash refund will be made 
to  you  with respect to any adjustment  for goods or services purchased. All adjustments  will be  made by credit to 
your account by an executed credit voucher issued by the appropriate merchant. 

3. You agree to use the Card only within the credit limit authorized by us. You also agree that we can change your 
credit  limit  at  any  time.  Any  extension  of  credit  to  you,  made  or  honored  by  us,  shall  be  at  such  times,  in  such 
amounts  and  for  such  purposes  as  shall  conform  to  this  agreement  and  only  in  the  event  there  does  not  exist  any 
default. We are not obligated to accept charges which would cause you to exceed your credit limit. 

4. You agree to advise us of any change in your financial condition which may affect your creditworthiness and to 
provide us with a current loan application whenever we request one. 

5. You agree to make a good-faith effort to resolve any billing error dispute. 

6. You agree to pay all charges (purchases, balance transfers and cash advances) on your account made by you or 
anyone who you authorize to use your account. Your obligation to pay the amount owed on your account continues 
until paid in full even though an agreement, divorce decree, or other court judgment to which we are not a party may 
direct  someone  else  to  pay  the  account  balance.  If  more  than  one  person  is  subject  to  this  agreement,  each  is 
individually  responsible  for  all  amounts  owed.  This  means  we  can  enforce  this  agreement  against  any  of  you 
individually or all of you together. 

7. You also agree that we can change the terms of this agreement at any time, as long as we give you written notice 
as required by law before the change becomes effective.  Use of your account on or after the effective date of any 
change will constitute your acceptance of the new terms. Any changes to the agreement may apply to all outstanding 
indebtedness. This includes any indebtedness which shall have arisen out of purchases, balance transfers and cash 
advances made by you on the effective date of the changes. 

 
 
 
 
 
 
 
 
 
 
 
 
 
8.  We  may  disclose  information  about  your  account  in  order  to  advise  third  parties,  such  as  credit  bureaus  or 
merchants, of the existence or condition of your account, or if you give us written permission, or in order to comply 
with a government agency of court orders. 

9.  You  will  be  in  default  if  your  payment  is  3  or  more  days  late  or  you  break  one  of  your  promises  under  this 
agreement. If you are in default, we can declare the entire balance of your account due at once, without notice. We 
can do this if you make any false or misleading statements on any request for an advance. If collection is necessary, 
you agree to pay all the costs of collection including reasonable attorney’s fee and court costs. 

10. THE CARD. Upon receipt of the Card(s) you and all other cardholders will sign the signature panel on the back 
of the Card(s). The Card remains our property and may be revoked by us without notice at any time. The Card must 
be surrendered to us (or our agent designated to repossess it) upon demand or revocation. If we employ an agent for 
such repossession, your account will be charged with any related fee. You will remain responsible to pay the amount 
you owe us according to the terms of this agreement. If this account is jointly held, either of the joint cardholders 
may terminate the account at anytime by returning all Cards issued under this agreement to us. Such action will not 
relieve either of the joint cardholders or any other cardholder from liability for repayment of any obligations arising 
from the use of the account. 

11. ISSUANCE AND USE OF CONVENIENCE CHECKS. If we issue you convenience checks, they are processed 
as  cash  advances  and  accumulate  finance  charges  from  the  date  the  check  posts  to  your  account.  Convenience 
Checks may only be used by the person whose name is printed on them. We may refuse to issue or reissue, and may 
also terminate, limit, or modify the use of, the checks without notice to you, and you agree to surrender the checks 
upon our demand or upon learning of our cancellation or withdrawal of the checks. All the terms and conditions of 
this  agreement  apply  to  the  checks  and  balance  transfers.  Only  checks,  balance  transfers  and  other  methods 
authorized by us now and into the future may be used to obtain funds from this account, and if so authorized by us, 
your  use  of  a  personal  identification  number  (PIN)  for  such  purposes  shall  constitute  your  signature.  Paid 
convenience checks and balance transfer checks become our property and will not be returned to you. Copies may 
be provided, if requested, for a nominal fee per item. Should we decline to pay any convenience check or balance 
transfer, we shall not be liable for any action we take regarding payment or nonpayment of a convenience check or 
balance transfer. You will not date any check later than the date you write it. If you do and the check is presented for 
payment before its date, we may return it unpaid. 

12. ANNUAL FEE. There is no annual fee at this time. You will receive prior written notice should we decide to 
impose an annual fee. 

13.  PAYMENTS.  A  payment  is  due  each  month.  Your  payments  must  be  mailed  to  the  address  indicated  on  the 
monthly statement. All payments will be credited to your account promptly, in most cases as of the day of receipt 
and  in  no  case  more  than  5  business  days  from  the  date  of  receipt.  Your  Card  account  (16-digit)  number  should 
always  be  written  on  the  bottom  left  hand  corner  of  your  check  or  money  order.  You  understand  and  agree  that, 
except as otherwise required by applicable law, payments will be applied in the following order (1) finance charge, 
(2)  annual,  late,  overlimit  or  NSF  fee  (if  applicable),  (3)  previous  transfer  balances  (4)  previous  balance  cash 
advances, (5) previous balance purchases, (6) new transfer balances (7) new cash advances, (8) new purchases. All 
payments made to your account must be in US dollars and drawn on a US bank. You agree that purchases and cash 
advances  made  on  foreign  countries  and  foreign  currencies  will  be  billed  to  you  in  US  dollars.  Your  minimum 
payment due  is the  greater of $20 or 2% of the “new balance” plus  the  “past due” amount,  and/or all amounts in 
excess of the authorized credit line/limit shown on the periodic statement. If the new balance does not exceed $20, 
only the “new balance” is due and is shown as the “minimum payment due”. All “past due” or “overlimit” amounts 
are due and must be fully paid immediately upon notification. You may pay the total amount due, which is shown as 
the new balance, or you may pay any additional amount you wish over the “minimum payment due”. 

14. LATE CHARGES: If you do not make the minimum payment due by the 3rd day after the due date, there will be 
a late charge of $25, in the case of the first violation, or $35, in the case of any additional violation during any six 
consecutive  billing  cycles;  provided,  however,  the  late  charge  shall  in  no  case  exceed  the  amount  of  the  required 
minimum payment due. Any late payment charge you owe us will be added to your account but will not be included 
in any finance charge calculation. 

 
 
 
 
 
 
 
15. RETURN PAYMENT: If a payment is returned, there will be a return payment charge of $25, in the case of the 
first  violation,  or  $30,  in  the  case  of  any  additional  violation  during  any  six  consecutive  billing  cycles;  provided, 
however, the return payment charge shall in no case exceed the amount of the required minimum payment due. Any 
return  payment  charge  you  owe  us  will  be  added  to  your  account  but  will  not  be  included  in  any  finance  charge 
calculation. 

16. CASH ADVANCE WITHDRAWALS LIMITS: ATM cash advance withdrawals shall be limited to $505 daily, 
and cash advances made at any financial institution branch shall be limited to $1,500. 

17. CASH ADVANCE FEES: For each cash advance, a fee of 4% will be charged. The minimum cash advance fee 
is $10. Cash advance transactions are defined as ATM withdrawals, Convenience Checks, and cash advances made 
at any financial institution branch. 

18. BALANCE TRANSFER FEES: For each balance transfer, a fee of 3% will be charged. The minimum balance 
transfer fee is $5.  

19.  FINANCE  CHARGE.  The  FINANCE  CHARGE  (INTEREST)  for  purchases  and  balance  transfers  will 
equal the sum of the Prime Rate  as listed in the Money Rates Section of Eastern edition of the Wall Street 
Journal  on  the  last  business  day  of  each  month  plus  a  margin  based  upon  your  cumulative  credit  history. 
Your margin, initial monthly Periodic Rate and corresponding ANNUAL PERCENTAGE RATE (APR) for 
purchases and balance transfers are as set forth in the Account Opening Disclosures provided to you at the 
time  of  the  delivery  of  this  agreement,  the  terms  of  which  are  incorporated  herein  by  reference.  The 
FINANCE  CHARGE  for  purchases  and  balance  transfers  will  be  subject  to  a  maximum  of  the  lesser  of 
18.00% APR or the highest APR then permitted by applicable law. The FINANCE CHARGE (INTEREST) 
for cash advances will equal the sum of the Prime Rate plus 17.99%, subject to a maximum of  the lesser of 
18.00% APR or the highest APR then permitted by applicable law. If the index is discontinued or is no longer 
available,  a  successor  index  setting  forth  the  prime  rate  will  be  chosen  by  us.    To  avoid  incurring  an  additional 
FINANCE  CHARGE  on  purchases  and  balance  transfers  reflected  on  your  periodic  statement  and  on  any  new 
purchases and balance transfers appearing on your next statement, you must pay the new balance for purchases and 
balance transfers shown on the periodic statement on or before the Payment Due Date. The FINANCE CHARGES 
for a billing cycle are computed by applying the monthly periodic rate to the average daily balance of  (i) purchases 
and balance transfers, or (ii) cash advances, as the case may be, which is determined by dividing the sum of the daily 
balances during the billing cycle by the number of days in the cycle. Separate average daily balances are calculated 
for  (i)  purchases  and  balance  transfers,  and  (ii)  cash  advances.  Each  daily  balance  of  (i)  purchases  and  balance 
transfers, or (ii) cash advances, as the case may be, is determined by adding to the previous balance of (i) purchases 
and balance transfers, or (ii) cash advances, as the case may be, any new (i) purchases and balance transfers, or (ii) 
cash  advances,  as  the  case  may  be,  posted  to  your  account  and  subtracting  any  payments  as  received  and  credits 
posted to your account and applied to (i) purchases and balance transfers, or (ii) cash advances, as the case may be, 
but excluding any unpaid FINANCE CHARGES. FINANCE CHARGES will begin to accrue on Cash Advances, 
including  Bank  Cash  Advances,  Convenience  Checks,  and  ATMs  from  the  date  of  the  transaction.  Fees  are  not 
included in the calculation of the average daily balance. Finance charges  will continue  to accrue  on  your account 
until what you owe under this agreement is paid in full. 

20.  VARIABLE  ANNUAL  PERCENTAGE  RATE  (APR):  The  Variable  ANNUAL  PERCENTAGE  RATE 
(APR)  for  purchases,  balance  transfers  and  cash  advances  will  be  based  on  the  Prime  Rate  as  published  in  the 
Money Rates Section of the Eastern edition of The Wall Street Journal on the last business day of each month and 
your cumulative credit history. Changes in the Prime Rate will cause changes in the APR. Changes in the APR as 
the result of changes in the Prime Rate will be effective on the first day of the next month following one full billing 
cycle  after  any  change  in  the  Prime  Rate.  If  the  ANNUAL  PERCENTAGE  RATE  increases  or  decreases,  the 
FINANCE  CHARGE  will  increase  or  decrease.  Any  increase  in  the  ANNUAL  PERCENTAGE  RATE  and  its 
corresponding monthly periodic rate and daily periodic rate will result in more finance charges and higher minimum 
periodic payments. Each change in the ANNUAL PERCENTAGE RATE and Monthly Periodic Rate will apply to 
any balance outstanding on the effective date of such change as well as to future credit purchases, Balance Transfers 
and Cash Advances. The APR will not increase above the lesser of the maximum rate allowed by law or 18.00%. 

 
 
 
 
 
 
21.  CASH  ADVANCE  APR.  Cash  Advance  ANNUAL  PERCENTAGE  RATE  will  be  the  Prime  Rate  plus 
17.99% for all bank cash advances, ATM cash advances, and convenience checks. 

22.  ASSIGNMENT  OF  ACCOUNT.  You  agree  that  we  may  at  any  time  sell,  transfer  or  assign  your  account  to 
another financial institution. 

23. LOST OR STOLEN CARD. You are responsible for the possession and use of the Card and must maintain the 
confidentiality of the PIN we may assign you. You will notify us if you believe your Card has been lost, stolen or if 
you  have  reason  to  believe  that  the  Card  is  being  used  without  your  permission  immediately.  You  may  notify 
security by calling 1.800.449.7728 seven (7) days a week twenty-four (24) hours a day. 

24. LIABILITY FOR UNAUTHORIZED USE. You are liable for all authorized use of any Card issued under this 
agreement regardless of the credit limit or the party using it. You also may be liable for the unauthorized use of your 
Card  as  follows:  1)  If  you  tell  us  after  learning  of  the  loss  or  theft  of  the  card,  your  liability  for  unauthorized 
transactions  using  the  VISA  system  is  Zero;  2)  For  card  transactions  through  a  non-VISA  network,  VISA 
Commercial  Cards, VISA or Plus ATM, or any ATM transactions, or to cards issued outside the United States, if 
you tell us within two (2) business days after learning of the loss or theft of the Card, your liability for unauthorized 
transactions is $50.00; 3) For ATM transactions, your liability for unauthorized transactions is $500.00 if you do not 
tell  us  within  two  (2)  business  days;  and  4)  if  you  do  not  tell  us  within  sixty  (60)  days  after  the  statement  was 
mailed, you may not get any money you lost if we can prove that we could have stopped someone from taking the 
money had you told us in time. The term “unauthorized” does not include any transaction from which you receive a 
benefit or any transaction by a person with actual, implied, or apparent authority to use the Card. We may require 
you  to  provide  a  written  statement  regarding  claims  of  unauthorized  transactions.  If  we  determine  that  you  have 
been grossly negligent or fraudulent in the handing of your account or Card, your liability may increase. These rules 
do not apply to other electronic transfers. You will not be liable for unauthorized use that occurs after  you notify us 
orally at 1.800.449.7728, or in writing to Customer Service, P.O. Box 31112, Tampa, FL 33631-3112. You agree to 
cooperate with us in the recovery of any amounts advanced based on such unauthorized use. 

25. STATEMENTS AND NOTICES. We will bill you monthly, on a date selected by us, for amounts due under this 
agreement. Upon receipt of each periodic statement you should examine it and immediately notify us in writing of 
any transaction you believe to be in error to Customer Service, P.O. Box 31112, Tampa, FL 33631-3112. Statements 
and notices will be mailed to you at the most recent address you have given us. You agree to notify us promptly of 
any change in your name, address and phone number. Notice sent to any one of you will be considered notice to all 
of you. 

26.  SECURITY  INTEREST.  If  you  give  the  Credit  Union  a  specific  pledge  of  shares  by  signing  a  separate 
pledge of shares for this account, your pledged shares will secure your charge account. You pledge as security 
for the charge account all shares and dividends and, if any, all deposits and interest in all joint and individual 
accounts  you  have  with  us  now  or  in  the  future.  Also,  any  property  you  give  as  security  will  secure  all 
amounts owed under this agreement and all other loans you have  with us now or  in the future, except  any 
loan secured by your principle dwelling. Your pledge does not apply to any Individual Retirement Account or 
any  other  account  that  would  lose  special  tax  treatment  under  state  or  federal  law  if  given  as  security. 
Property securing other loans you have with us may also secure this agreement. 

27. MEMBERSHIP REQUIREMENT. You must be and remain a Member in good standing with us to be eligible 
for  continuing  Account  and/or  Card  privileges  including  future  purchases  and  advances.  We  may  suspend  the 
Account and/or Card privileges, including closing the Account, if you do not maintain your Membership with us. 

28. FOREIGN TRANSACTIONS: Purchases, Cash Advances, and credits made in foreign currencies will be billed 
to your Account in U.S. dollars. The conversion to U.S. dollars will be made in accordance with the Visa® operating 
regulations  for  international  transactions.  The  exchange  rate  between  the  transaction  currency  and  the  billing 
currency used for processing international transactions is a rate selected by Visa® from the range of rates available 
in wholesale currency markets for the applicable Central Processing Date, which rate may vary from the rate Visa® 
itself  receives,  or  the  government-  mandated  rate  in  effect  for  the  applicable  Central  Processing  Date  in  each 
instance, plus a two percent (2%) foreign transaction fee. This fee will also apply to foreign transactions which do 
not  require  a  conversion  to  US  dollars.  The  conversion  rate  may  be  different  than  the  rate  on  the  day  of  the 

 
 
 
 
 
 
 
transaction  or  date  of  posting  of  the  Account.  When  a  credit  to  the  Account  does  not  fully  offset  a  charge  to  the 
Account due to changes in the rate, you are responsible for the difference. 

29. ILLEGAL USE. You may use your FAIRWINDS Credit Union credit Card for any transaction permitted by law. 
You may not use your Card for any gambling purposes, either legal or illegal. You agree that illegal use and/or use 
in gambling activities of this  Card will be deemed an action of default and/or breach of contract and such service 
and/or  other  related  services  may  be  terminated  at  our  discretion.  You  further  agree,  should  illegal  use  occur,  to 
waive the right to sue us for such illegal activity directly or indirectly related to it. You also agree to indemnify and 
hold us harmless from any suits or other legal action or liability, directly or indirectly, resulting from such use. 

30. OTHER AGREEMENTS. All the terms and conditions of any other agreement between us and you and/or any 
other  institution  that  is  part  of  a  network  of  automated  teller  machines  (ATM)  in  which  we  participate,  and  any 
applicable rules and regulations, also apply to use of the Card. In the event of a conflict between the terms of this 
agreement  and  the  terms  of  other  agreement  or  sales,  cash  advance,  credit  or  other  slips  you  sign  or  receive,  the 
terms  of  this  agreement  shall  govern.  There  may  be  minimum  and/or  maximum  limits  on  the  amount  of  a  cash 
advance dispensed from electrical terminals which accept the Card. All of the transactions made by electronic means 
are subject to verification by us. You agree that we do not waive our rights under this agreement if we fail to assert 
them.  The  agreement  binds  and  benefits  us  and  our  successors  and  assigns  and  binds  you,  your  estate  and  your 
personal representatives.  

31.  INVALIDITY OF PROVISIONS AND CAPTIONS. If any provision of this Agreement is deemed invalid the 
rest of this Agreement will remain in full force and effect.  The paragraph headings are for convenience only and do 
not form a part of this Agreement. 

32.    GOVERNING  LAW  AND  VENUE.    The  terms  and  conditions  of  this  Agreement  are  governed  by  and 
construed  in  accordance  with  the  laws  of  the  State  of  Florida  and  any  applicable  Federal  law.  The  venue  for  any 
legal action or claim you make against the Credit Union will be Orange County, Florida.  

YOUR BILLING RIGHTS - KEEP THIS DOCUMENT FOR FUTURE USE 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What to do if you find a mistake on your statement 

If you think there is an error on your statement, write to us at:  

Customer Service 
P.O. Box 31112 
Tampa, FL 33631-3112 

You may also contact us on the web: www.fairwinds.org 
In your letter, give us the following information: 

  Account information:  Your name and account number 
  Dollar amount:  The dollar amount of the suspected error 
  Description of problem:  If you think there is an error on your bill, describe what you believe is 

wrong and why you believe it is a mistake. 

You must contact us: 

  Within 60 days after the error appeared on your statement. 
  At least 3 business days before an automated payment is scheduled, if you want to stop payment 

on the amount you think is wrong. 

You must notify us of any potential errors in writing [or electronically]. You may call us, but if you do we are not 
required to investigate any potential errors and you may have to pay the amount in question. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things: 

1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we 

have already corrected the error. 

2.   Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the 

bill is correct. 

While we investigate whether or not there has been an error: 

  We cannot try to collect the amount in question, or report you as delinquent on that amount. 
  The charge in question may remain on your statement, and we may continue to charge you interest 

on that amount. 

  While  you  do  not  have  to  pay  the  amount  in  question,  you  are  responsible  for  the  remainder  of 

your balance. 

  We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

1. 

2. 

If  we  made a  mistake:  You  will not  have  to pay the amount  in question or any  interest or other 
fees related to that amount. 
If we do not believe there was a mistake: You will have to pay the amount in question, along with 
applicable  interest  and  fees.  We  will  send  you  a  statement  of  the  amount  you  owe  and  the  date 
payment is due. We may then report you as delinquent if you do not pay the amount we think you 
owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that 
you  still  refuse  to  pay.  If  you  do  so,  we  cannot  report  you  as  delinquent  without  also  reporting  that  you  are 
questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let 
those organizations know when the matter has been settled between us. 
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if 
your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried 
in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due 
on the purchase. 

To use this right, all of the following must be true: 

1.   The purchase must have been made in your home state or within 100 miles of your current mailing address, and 
the purchase price must have been more than $50.  (Note: Neither of these are necessary if your purchase was 
based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.) 
2.   You  must have  used  your credit card for the  purchase. Purchases  made  with cash advances from an  ATM  or 

with a check that accesses your credit card account do not qualify. 

3.  You must not yet have fully paid for the purchase. 

If  all  of  the  criteria  above  are  met  and  you  are  still  dissatisfied  with  the  purchase,  contact  us  in  writing  or 
electronically at: 

Customer Service 
P.O. Box 31112 
Tampa, FL 33631- 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
www.fairwinds.org 

While  we  investigate,  the  same  rules  apply  to  the  disputed  amount  as  discussed  above.  After  we  finish  our 
investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we 
may report you as delinquent.