M-108647 

AMERICAN EAGLE FEDERAL CREDIT UNION VISA® Platinum Rewards Credit Card Agreement 
Effective May 1, 2013 

NOTICE: “See last page for important information regarding the right to dispute billing errors.” 
Definitions. This is the Cardholder Agreement and Disclosure (“Agreement”) that governs the use of your VISA® Credit Card Line of Credit account with 
American Eagle Federal Credit Union (your “Account”). This Agreement is effective May 1, 2013 and supersedes any and all prior agreement(s) concerning 
the Account. Please read it and keep it for your records. 

In this Agreement, the words you and your mean each and all of those who apply for a Card and accept this Agreement, individually and together. Card 
means the VISA® Credit Card and any duplicates and renewals we issue.  “P.I.N.” means Personal Identification Number issued by us for use to access our 
American Eagle Federal Credit Union Automated Teller Machines (AEFCU ATMs), the VISA®ATM Network automated teller machines (ATMs), or any other 
type of electronic terminal that provides access to the VISA® system. Everyone who receives, signs, or uses a Card issued under this Agreement must be a 
member of this Credit Union.  We, us, and our mean American Eagle Federal Credit Union. Unless the context requires otherwise, “Cash Advance” means 
(a) any use of the Account to obtain cash, foreign currency, money orders, wire transfers, travelers’ checks, lottery tickets, vouchers redeemable for cash, 
checking account overdraft advances, and similar cash or cash-equivalent transactions, and also (b) all Balance Transfers and Convenience Checks posted 
to the Account. In this Agreement, words in the singular include the plural and words in the plural include the singular unless the context specifically requires 
otherwise. 

1. Responsibility. When a Card is issued to you, you agree to repay all debts and the FINANCE CHARGE and other fees arising from the use of the Card 
and the Account. For example, you are responsible for charges made by yourself, your spouse, and minor children. You are also responsible for charges 
made by anyone else to whom you give the Card, and this responsibility continues until the Card is recovered. You cannot disclaim responsibility by notifying 
us, but we will close the Account for new transactions if you so request and return all Cards. If more than one of you applied for a Card and accepted this 
Agreement (see Section 24 below), each of you is fully responsible for paying all amounts owed under this Agreement in full.  Your obligation to pay the full 
Account balance continues even though an agreement, divorce decree, or other court judgment, to which we are not a party, may direct you or one of the 
other persons responsible to pay the Account.  

You agree that the Card and Account will only be used for personal, family, or household purposes, and will not be used for business purposes. 

2.  Lost  Card  Notification/Liability  for  Unauthorized  Use.    If  you  believe  the  Card  has  been  lost  or  stolen  or  might  have  been  used  without  your 
authorization, immediately call 1.800.449.7728 to report the lost or stolen Card. You may be liable for the unauthorized use of your Card before you notify 
us. You will not be liable for any unauthorized use that occurs after you notify us. In any case, your liability will not exceed $50. You agree to cooperate with 
the investigation of the loss, theft, or unauthorized use of your Card including providing whatever reasonable information we require. 

3. Credit Line.  If we approve your application, we will establish a self-replenishing Credit Line for you and notify you of its amount when we issue the Card. 
We may also establish, in our discretion, separate limits (“Authorized Limits”) for purchases and for Cash Advances (including, in our discretion, separate 
Authorized Limits for different types of Cash Advances). These Authorized Limits may be less than or equal to the approved Credit Line for your Account. 
We do not have to approve a purchase or a Cash Advance transaction that would cause you to exceed any applicable Authorized Limit we establish for your 
Account. Even if you request over-the-credit limit coverage and agree to pay the Over-the-Credit Limit Fee described in Section 8(a) below, in some cases 
we may still decline a transaction that would cause you to go over your Authorized Limit, such as if you are past due or significantly over your Authorized 
Limit. 

You agree not to let the Account balance exceed the approved Credit Line. After your payment is processed, each payment you make on the Account will 
restore your Credit Line (and any applicable Authorized Limit) by the amount of the payment that is applied to principal. You may request an increase in your 
Credit Line by written application to the Credit Union or by calling 1.800.842.0145, extension 5101.  

By giving you written or oral notice (if and as permitted by applicable law), we may increase or reduce your Credit Line from time to time with good cause, 
revoke  your  Card,  terminate  your  Credit  Line,  and  terminate  this  Agreement.  Good  cause  includes  (but  is  not  limited  to)  your  failure  to  comply  with  this 
Agreement or being in default (see Section 9), our adverse reevaluation of your credit-worthiness, or our decision to stop offering credit card accounts similar 
in type to your Account. You may also terminate this Agreement at any time by sending us written notice of termination, but termination by either you or us 
does not affect your obligation to pay the Account balance. The Cards remain our property and you must recover and surrender to us all Cards immediately 
upon our request and upon termination of this Agreement. 

4. Credit Information.  You authorize us to investigate your credit standing when opening, renewing, or reviewing your Account, and you authorize us to 
disclose information regarding your Account to credit bureaus and other creditors who inquire of us about your credit standing to the extent authorized in our 
By-Laws and under applicable law. 

5A. Monthly Payment. In each month in which you have a credit or debit on your Account, or a FINANCE CHARGE has been imposed, we will mail you a 
statement showing your Previous Balances of purchases and Cash Advances, the current transactions on your Account, the remaining credit available under 
your  Credit  Line,  the  New  Balances  of  purchases  and  Cash  Advances,  the  Total  New  Balance,  the  FINANCE  CHARGE  due  to  date,  and  the  Minimum 
Payment required. Every month you must pay at least the Minimum Payment within 25 days of your statement closing date. You may, of course, pay more 
frequently, pay more than the Minimum Payment, or pay the Total New Balance in full, and you will reduce the FINANCE CHARGE by doing so.  

The Minimum Payment will be either (a) 2.5% of your Total New Balance or $25, whichever is greater, or (b) your Total New Balance, if it is less than $25, 
plus (c) any portion of the Minimum Payment(s) shown on prior statement(s) which remains unpaid, plus (d) any unpaid fees that have been added to your 
Account as described in Section 8 below. In addition, at any time your Total New Balance exceeds your Credit Line, you must immediately pay the excess 
upon our demand.  If we revoke your Card or terminate your Credit Line, or if you are in default (see Section 9) we may increase your 
Minimum Payment after giving you any notice required by applicable law. 

5B.  Skip  Payment  Option.  At  our  option,  we  may  choose  to  not  require  you  to  make  a  Minimum  Payment  during  certain  designated  billing  cycles.  If, 
pursuant  to  an  allowed  skip  payment,  you  do  not  make  your  Minimum  Payment  as  otherwise  provided  in  this  Agreement,  you  understand  that  we  will 
continue  to  apply  FINANCE  CHARGES  to  your  Account.  Beginning  with  the  billing  cycle  following  an  allowed  skip  payment,  all  other  provisions  of  this 
Agreement shall apply. 

6. Payment Allocation.  Upon receipt of a payment from you, we will first apply the payment to the Minimum Payment amount due. Any extra amounts shall 
be applied first to the Account balance bearing the highest rate of interest and then to each successive balance bearing the next highest rate of interest, until 
all amounts owed on the Account are paid in full. 

7A. ANNUAL PERCENTAGE RATE (APR). The ANNUAL PERCENTAGE RATE (APR) will be a VARIABLE rate. The APR will be based on the U.S. Prime 
Rate as published in the Wall Street Journal on the 10
 business day of December each year (the  “Prime Rate”). Your  APR will be based upon  your 
credit history and credit score, and determined by adding a margin of either 5.65%, 7.25%, 9.25%, 12.25%, or 13.25% to the Prime Rate. If the Prime 
Rate changes (increases or decreases) from the prior year, your APR will increase or decrease based on this Prime Rate change. Any new APR resulting 
from a change to the Prime Rate will be effective with your first billing cycle that ends in February (i.e., your billing cycle that starts in either mid- or late-

th

VISA® Platinum Rewards Credit Card Agreement 
525-803 (Rev. 02/2013) 

 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
January). However, we may choose at our option and in our sole discretion to delay an APR increase resulting from an increase to the Prime Rate by one or 
more billing cycles. We do not have to give you advance notice of changes to the APR that are due to changes to the Prime Rate. Account statements will 
show the APRs that were in effect during the billing cycles covered by the statements. 

We also reserve the right to re-determine the margin that applies to your Account more frequently than and/or on dates other than those described above 
when the Prime Rate itself is subject to change.  We may review your credit worthiness several times a year.  Based on changes to various risk factors, 
including  but  not  limited  to,  credit  scores  and  other  information  obtained  from  various  outside  agencies,  your  margin  (and  therefore  your  APR)  may  be 
increased or decreased from time to time. However, we will not increase your margin during the first year after your Account is opened. If your margin and 
APR are increased due to a change in any of these risk factors, your Account will be reviewed semi-annually in an effort to restore your previous margin and 
previous APR.  We will give you advance written notice of the effective date for any increase to the margin and any corresponding increase to your APR, as 
required by applicable law. 

An increase to your APR (whether due to an increase to your margin or an increase to the Prime Rate) will increase the Finance Charges payable on your 
Account until your APR decreases (whether due to a decrease to the Prime Rate or a decrease to your margin). 

Regardless of the rate as determined by adding the Prime Rate and your margin, the Annual Percentage Rate will never exceed 18% (a monthly periodic 
rate of 1.5%). 

7B. Failure to Make Minimum Payment - Penalty APR.   We may increase the APR applicable to your outstanding balances to 18% APR (a monthly 
periodic rate of 1.5%) if we have not received a required Minimum Payment within sixty (60) days after the payment is due. If we intend to increase your 
APR under these circumstances, we will give you written notice at least 45 days prior to the effective date of the change. This increased APR will remain in 
effect for no longer than six (6) months, provided that you make all required Minimum Payments on time during that period.  If you fail to make all required 
Minimum Payments on time for six (6) consecutive billing cycles, the 18% APR will remain in effect until you do so. 

7C.  FINANCE  CHARGES.  The  PERIODIC  RATE  (FINANCE  CHARGE  consisting  of  interest)  will  be  one-twelfth  of  the  APR.    You  can  avoid  a 
FINANCE  CHARGE  on  purchases  by  paying  the  Total  New  Balance  (including  all  Purchases,  Cash  Advances,  Balance  Transfers,  finance  charges  and 
other fees) each month within 25 days of your statement closing date. Otherwise, the New Balance of Purchases and subsequent purchases from the date 
they are posted to your Account will be subject to FINANCE CHARGE. Cash Advances are always subject to FINANCE CHARGE from the date they are 
posted  to  your  Account.  If Balance  Transfers  or  Convenience  Checks  are  used,  the  amount  of  each  we  pay  will  be  charged  to  your  Account  as  a  Cash 
Advance and subject to FINANCE CHARGES as Cash Advances.  

We calculate the periodic FINANCE CHARGE (interest) on your Account by applying the periodic rate to the average daily principal balances of purchases 
and  Cash  Advances  on  your  Account  (including  new  transactions)  each  billing  cycle.  To  get  the  average  daily  principal  balance,  we  take  the  principal 
balances  of  purchases  or  Cash  Advances  each  day  during  the  billing  cycle,  beginning  with  the  principal  portion  of  your  Previous  Balances,  reduced  by 
payments you make and credits we apply, and increased by new purchases and Cash Advances you make and debit adjustments we make during the billing 
cycle. We add up all the daily principal balances and divide the total by the number of days in the billing cycle to produce separate average daily principal 
balances  for  purchases  and  Cash  Advances  to  which  the  periodic  rate  is  then  applied.  (We  treat  a credit  balance  as  a  zero  balance when  we  figure  the 
average daily principal balance.)  

8. Fees and Other Charges. The following other charges (fees) will be added to your Account, as applicable:  

a) Over-the-Credit-Limit Fee with Opt-In:  If a transaction will cause you to exceed your Credit Line, we will not complete the transaction until you “opt-in” 
by giving us your express permission to exceed your Credit Line. If you opt-in, we will charge your Account an over-the-credit-limit fee of up to $30.00 in 
the billing cycle that the Credit Line is exceeded.  Once you opt-in and allow us to exceed your Credit Line, we may charge you an over-the-credit-limit fee 
for each additional billing cycle in which you exceed your Credit Line until you revoke the authorization, to the extent permitted by applicable law. You may 
opt-in or opt-out by submitting a request in writing to the Credit Union or by calling 1.800.842.0145, extension 5101.  

b)  Late  Payment  Fee:  We  will  charge  your  Account  a  late  payment  fee  of  up  to  $35.00  if  a  required  Minimum  Payment  has  not  been  received  by  the 
payment due date printed on your billing statement.   

c) Card Replacement Fee: We will charge your Account a $10.00 fee each time you request a replacement card. (Lost/Stolen) 

d) Copy of a Statement Fee: We will charge your Account $5.00 per statement copy whenever you request statements for billing cycles other than the most 
recent 2 months.   

e) Rush Card Delivery Fee: We will charge your Account a rush card(s) delivery fee of $25.00 should you request overnight delivery of a card.  

f)  Cash  Advance  Fee:  We  will  charge  your  Account  a  Cash  Advance  fee  of  $10.00  minimum  or  4%  of  the  amount  of  the  advance,  but  not  more  than 
$120.00, when you obtain a Cash Advance in the form of cash, currency, or vouchers redeemable for cash, and similar cash or cash-equivalent transactions 
(including without limitation Cash Advances obtained from an automated teller machine (ATM), the Credit Union, or other financial institution.  

g)  Balance  Transfer  and  Convenience  Check  Fee: We  will  charge  your  Account  a  Cash  Advance  fee  of  $10.00 minimum  or  4%  of  the  amount  of the 
advance, but not more than $120.00, when you transfer a balance to the Account or use a Convenience Check (unless specifically waived during a special 
promotion). 

h)  Overdraft  Protection  Fee:  We  will  charge  your  Account  an  Overdraft  Protection  Fee  of  $10.00  minimum  or  4%  of  the  amount  of  each  overdraft 
transaction, but not more than $120.00, when you obtain a checking account overdraft advance.  

i) Account Reinstatement Fee: We will charge your Account a Reinstatement fee of $25.00 if your request to have a closed or revoked Account reinstated 
is approved by the Credit Union. 

j) Foreign Transaction Fee: For Purchases and Cash Advances processed outside of the United States of America, we will charge your account a Foreign 
Transaction fee of 3% of the transaction amount, regardless of whether there is a currency conversion associated with the transaction. A Purchase or Cash 
Advance processed outside of the United States of America means any Purchase or Cash Advance that you complete or a merchant processes on your 
card,  including  through  the  Internet,  outside  of  the  fifty  United  States,  Puerto  Rico  or  the  U.S.  Virgin  Islands.    As  outlined  in  Section  14  Foreign 
Transactions, Purchases and Cash Advances made in foreign currencies will be billed to you in U.S. dollars.      

9.  Default.  You  will  be  in  default  if  (a)  your  ability  to  repay  us  is  materially  reduced  by  a  change  in  your  employment  or  income,  an  increase  in  your 
obligations, or bankruptcy or insolvency proceedings involving you, (b) you die or are declared legally incompetent, or (c) you fail to abide by this Agreement, 
or (d) the value of our security interest (see Section 16) materially declines as compared to the total amount owed on your Account. We have the right to 
terminate your Credit Line or your Account, increase your Minimum Payment, and demand immediate payment of your full Account balance if you default, 
subject  to  our  giving  you  any  notice  required  by  law.  To  the  extent  permitted  by  law,  you  will  also  be  required  to  pay  our  collection  expenses,  including 
collection  agency  fees, court costs  and  reasonable  attorney’s  fees. We may  also  terminate  your  Credit  Line  and  your  Account  as  described  in Section 3 
above. 

10. Using the Card.  To make a purchase or Cash Advance, there are two alternative procedures to be followed. One is for you to present the Card to a 
participating VISA® merchant, or to us or to another financial institution, and sign the sales or Cash Advance draft, which will be imprinted with your Card. 

VISA® Platinum Rewards Credit Card Agreement 
525-803 (Rev. 02/2013) 

 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The other is to use your Personal Identification Number (P.I.N.) in conjunction with your Card or obtain Cash Advances from our American Eagle Federal 
Credit  Union  Automated  Teller  Machines  (AEFCU  ATMs),,  the  VISA®  ATM  Network  automated  teller  machines  (ATMs),  or  any  other  type  of  electronic 
terminal that provides access to the VISA® system at any hour of the day (not all ATMs provide such access). If you use our AEFCU ATMs, the VISA®ATM 
Network automated teller machines (ATMs), or any other type of electronic terminal that provides access to the VISA® system, the dollar amount you may 
withdraw each day is limited to no more than $1,000 or your applicable Authorized Limit or available Credit Line (see Section 3 above), whichever is less. 
For  security  reasons,  the  number  of  Cash  Advances  on  your  Account  from  VISA®ATM  Network  automated  teller  machines  (ATMs)  will  be  limited  to  5 
transactions each day.  

11. Using the Account.  We offer Convenience Checks for use with your Account as an optional means to purchase goods or services or to obtain cash. If 
you do not wish us to send Convenience Checks to you, we will flag your Account upon written notification from you. If Convenience Checks are used, the 
amount of each Convenience Check we pay will be charged to your Account as a Cash Advance and subject to FINANCE CHARGES as outlined in Section 
7C.  FINANCE  CHARGES  and  Section  8(g)  Balance  Transfer  and  Convenience  Check  Fee.  There  is  no  charge  for  the  cost  of  supplying  you  with 
Convenience Checks. Convenience Checks may be used only by a Cardholder and must be completed and signed in the same way as a regular personal 
check. We will not certify a Convenience Check and you may not request a stop payment of a Convenience Check. Convenience Checks, which you use 
and  we  pay,  are  not  returned  to  you  but  are  identified  on  your monthly  billing statement. We  will  pay  each  Convenience  Check  you use  except  that  you 
agree you will not write a Convenience Check and we do not have to pay any Convenience Check under the following circumstances: (a) you do not have 
enough available credit in your Account; (b) your Account has expired, or your right to use your Account has been suspended or cancelled by us; (c) your 
Card or Convenience Checks have been reported lost or stolen; (d) your Convenience Check is postdated (shows a future date); or (e) you are in default 
under this Agreement as outlined in Section 9. Default. If we do not pay a Convenience Check written against your Account, we may return it to the payee. 
12. Credit Union Checking  Account Overdraft Credit Line.  Your VISA® Account will enable you to prevent overdrafts on your Credit Union Checking 
Account. Provided you have contracted for a Credit Union Checking Account with Overdraft Protection, and you are entitled to Cash Advances under your 
VISA® Account, we may correct an overdraft on your Credit Union Checking Account by advancing funds into your Checking Account as needed to cover the 
exact amount of the overdraft up  to your available VISA® Credit Line. The advanced funds  will post as a Cash Advance and  will  be  added to your Cash 
Advance balance and FINANCE CHARGES will apply as outlined in Section 7C. FINANCE CHARGES and Section 8(i)  Overdraft Protection Fee. Any 
loan amounts transferred to your Checking Account in excess of the drafts presented for payment at that time will remain in your Checking Account for future 
use.  

13. Returns and Adjustments. Merchants and others who honor the Card may give credit for returns or adjustments, and they will do so by sending us a 
credit slip, which we will post to your Account. If your credits and payments exceed what you owe us, we will hold and apply this credit balance against future 
purchases and Cash Advances, or if it is $1 or more, refund it on your written request or automatically after 6 months. 

14. Foreign Transactions.  Purchases and Cash Advances made in foreign currencies will be billed to you in U.S. dollars. The U.S. dollar exchange rate for 
the foreign currency used for a Purchase or Cash Advance is a rate selected by VISA® from the range of rates available in wholesale currency markets for 
the applicable central processing date, which rate may vary from the rate VISA® itself receives, or the government-mandated rate in effect for the applicable 
central processing date. In addition, for transactions processed outside of the United States, the Foreign Transaction Fee will apply as outlined in Section 
8(j) Foreign Transaction Fee. 

15. Merchant Disputes. We are not responsible for the refusal of any merchant or financial institution to honor your Card. Please see the section, “YOUR 
BILLING  RIGHTS,”  at  the  end  of  this Agreement  for  information  about  billing  errors,  billing  disputes,  and  certain  disputes  you  may  have  with  merchants 
about purchases made with your Card. 

16. Security Interest.  To secure the payment to us of what you owe on your Account, you grant us a purchase money security interest under the Uniform 
Commercial Code in any movable goods you purchase through the Account. If you default, we will have the right to recover any of these movable goods that 
have not yet been paid for through our application of your payments in the manner described in Section 6. Payment Allocation. We will not take (and we 
disclaim) any purchase-money security interest in goods purchased through the Account that are permanently incorporated into or permanently attached to 
your primary residence. 

17. Rewards –Terms & Conditions. A complete list of rules and conditions is available on the Program web site at www.curewards.com or at any branch 
office of American Eagle Federal Credit Union (“Sponsor”). 

18.  Credit  Insurance.  If  you  choose  the  voluntary  Payment  Protection Plan, the  premiums for  such  coverage  will  be  added  to  your  outstanding  balance 
appearing as a purchase.  

19. Nonwaiver of Rights. We can delay enforcing any of our rights under this Agreement or under applicable law without losing those rights or any of our 
other rights. For example, we can accept late payments or partial payments without losing any of our rights under this Agreement. 

20. Law That  Applies. This Agreement and the rights and remedies given to you and us by this Agreement will be governed by federal law and (to the 
extent not preempted by federal law) Connecticut law. 
21. Illegal and Prohibited Transactions. Your VISA® Card and Account may not be used for any illegal transaction. Use of your Card or Account for any 
gambling transactions (including obtaining a Cash Advance for purposes of gambling), whether such transaction is legal or illegal, is prohibited. We may, in 
our discretion, disapprove and reject Card and Account transactions (based on merchant and/or transaction category code and/or other codes or information 
provided in connection with such transactions) that appear to be for the purchase of lottery tickets, casino gaming chips, off-track bets or wagers, or similar 
transactions, whether such transactions are in fact for gambling or for other purposes. To reduce the risk of fraudulent and unauthorized transactions, we 
may also restrict, prohibit, or block the use of your Card and Account in certain foreign countries. Regardless of whether we are able to block an Account 
transaction, however, you remain responsible for repaying all amounts arising from the use of the Card and the Account, as described in Sections 1 and 2 
above. 

22. Effect of Agreement.  This Agreement is the contract that applies to all transactions on your Account even though the sales, Cash Advance, credit, or 
other slips you sign or receive may contain different terms. Headings and captions used in this Agreement are only for convenience and are not to be used 
to interpret or limit the provisions of this Agreement. We may amend this Agreement from time to time by sending you advance written notice as required by 
law.  Your  use  of  the  Card  or  Account  thereafter  will  indicate  your  agreement  to  the  amendments.  To  the  extent  the  law  permits,  and  we  indicate  in  our 
notice, amendments will apply to your existing Account balance as well as to future transactions. 

23.  Change  in  Employment,  Income  or  Obligations.    You  agree  to  notify  us  promptly  in  writing  if  your  employment  status  changes  or  if  there  is  any 
significant change to your income or obligations. 
24. Acceptance of Agreement. You understand that use of your VISA® Card or Account will constitute acceptance of the terms and conditions contained in 
this Agreement.  If you do not agree to the terms of this Agreement, you may notify us that you are rejecting the Account, in  which case you will not be 
obligated  to  pay  fees  in  connection  with  the  Account,  provided  that  (a)  you  have  not  used  the  Account  (and  have  not  allowed  anyone  else  to  use  the 
Account) and also (b) you have not made any payment on the Account after receiving an Account statement from us.  

VISA® Platinum Rewards Credit Card Agreement 
525-803 (Rev. 02/2013) 

 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE. 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 
If you think there is an error on your statement, write to us at: 

American Eagle Federal Credit Union 
Cardholder Services 
Post Office Box 31112 
Tampa, FL  33631-3112 

In your letter, give us the following information: 
• Account information: Your name and Account number.   
• Dollar amount: The dollar amount of the suspected error. 
• Description of problem: If you think there is an error on your statement, describe what you believe is wrong and why you believe it is a mistake. 
You must contact us: 
• Within 60 days after the error appeared on your statement. 
• At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have 
to pay the amount in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. 
2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 
• We cannot try to collect the amount in question, or report you as delinquent on that amount. 
• The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 
• While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
• We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

• If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. 
•  If  we  do  not  believe  there  was  a  mistake:  You  will  have  to  pay  the  amount  in  question,  along  with  applicable  interest  and  fees.  We  will  send  you  a 
statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your statement is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, 
we  cannot  report  you  as  delinquent  without  also  reporting  that  you  are  questioning  your  statement.  We  must  tell  you  the  name  of  anyone  to  whom  we 
reported you as delinquent, and we must let those organizations know when the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your statement is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with 
the merchant, you may have the right not to pay the remaining amount due on the purchase. 

To use this right, all of the following must be true: 
1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more 
than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you 
the goods or services.) 
2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card 
account do not qualify. 
3. You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: 

American Eagle Federal Credit Union 
Visa Department 
Post Office Box 280128 
East Hartford, CT 06128-0128 

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that 
point, if we think you owe an amount and you do not pay, we may report you as delinquent.  

VISA® Platinum Rewards Credit Card Agreement 
525-803 (Rev. 02/2013)