FR833282333_DILLARD’S AMERICAN EXPRESS CARD
T&C_DC_PDF
3/14

GE CAPITAL RETAIL BANK  
SECTION I: RATES AND FEES TABLE
DILLARD’S AMERICAN EXPRESS® CARD ACCOUNT AGREEMENT 
PRICING INFORMATION

Interest Rates and Interest Charges

Annual Percentage Rate 
(APR) for Purchases

APR for Balance Transfers

The APR for purchases is the prime rate plus (i) 9.99% for Tier 1 Accounts or (ii) 18.74% for  
Tier 2 Accounts.
Rates  are  determined  when  you  open  your  account,  based  on  your  creditworthiness  and  
other factors.

These rates will vary with the market based on the Prime Rate.

The APR for balance transfers is the prime rate plus (i) 9.99% for Tier 1 Accounts or (ii) 18.74% 
for Tier 2 Accounts.
Rates are determined when you open your account, based on your creditworthiness and other 
factors.

These rates will vary with the market based on the Prime Rate.

APR for Cash Advances

The APR for cash advances is the prime rate plus 23.74%.

Paying Interest

This APR will vary with the market based on the Prime Rate.

Your due date is at least 23 days after the close of each billing cycle. We will not charge you any 
interest on purchases if you pay your entire balance by the due date each month. We will begin 
charging interest on cash advances and balance transfers on the transaction date.

Minimum Interest Charge

If you are charged interest, the charge will be no less than $2.00.

Fees

Transaction Fees

• Balance Transfer

• Cash Advance

Either $10 or 4% of the amount of each transfer, whichever is greater.

Either $10 or 4% of the amount of each cash advance, whichever is greater.

• Foreign Transaction

3% of each transaction.†

Penalty Fees

• Late Payment

Up to $35

How We Will Calculate Your Balance: We use a method called “daily balance”. See your credit card account agreement below for 
more details.

* The Dillard’s American Express Card is issued and administered by GE Capital Retail Bank.

  American Express is a federally registered service mark of American Express and is used by GE Capital Retail Bank pursuant to a license.

†  1% of the Foreign Transaction Fee is charged by American Express as commission.

SECTION II: RATES, FEES AND PAYMENT INFORMATION 
DILLARD’S AMERICAN EXPRESS® CARD ACCOUNT AGREEMENT

How Interest is Calculated

Your Interest Rate

We use a daily rate to calculate the interest on the balance on your account each day. The daily rate is the applicable 
APR times 1/365. Interest will be imposed in amounts or at rates not in excess of those permitted by applicable law.
For Tier 1 Accounts:
The APR for purchases is the prime rate plus 9.99%. As of December 1, 2013 the daily rate for purchases was .03628% 
(APR 13.24%).
The APR for balance transfers is the prime rate plus 9.99%. As of December 1, 2013 the daily rate for balance transfers 
was .03628% (APR 13.24%).
The APR for cash advances is the prime rate plus 23.74%. As of December 1, 2013 the daily rate for cash advances 
was .07395% (APR 26.99%).
For Tier 2 Accounts:
The  APR  for  purchases  is  the  prime  rate  plus  18.74%.  As  of  December  1,  2013  the  daily  rate  for  purchases  was 
.06025% (APR 21.99%).
The APR for balance transfers is the prime rate plus 18.74%. As of December 1, 2013 the daily rate for balance transfers 
was .06025 (APR 21.99%).
The APR for cash advances is the prime rate plus 23.74%. As of December 1, 2013 the daily rate for cash advances 
was .07395% (APR 26.99%).
Daily Rates May Vary. The APRs and the daily rates on your account vary with the market based on the prime rate. 
The prime rate for a billing cycle is the highest bank prime loan rate published in The Wall Street Journal in its Money 
Rates section on the last business day of the calendar month preceding the first day of the billing cycle.

If the prime rate increases, the daily rates and APRs will increase. As a result, interest, your total minimum payment and 
the number of payments it would take you to pay off your account balance may increase. We apply any change in rates 
because of a prime rate change to your entire account balance. A change in the prime rate will take effect on the first 
day of the first billing cycle after the change. We may select a new interest rate index if the prime rate is not available.

When We Charge Interest 

Purchases. We charge interest on your purchases from the date you make the purchase until you pay the purchase 
in full. See exceptions below.

How We Calculate Interest

•  We will not charge you interest during a billing cycle on any purchases if:

  1. You had no balance at the start of the billing cycle; OR

  2.  You had a balance at the start of the billing cycle and you paid that balance in full by the due date in that billing 

cycle.

•   We will not charge you interest during a billing cycle on a Club Plan 12 balance if:

1. You had no Club Plan 12 balance at the beginning of the billing cycle; OR 

2. You had such a balance, you paid at least the total minimum payment by the due date in that billing cycle.

•   We will not charge you interest during a billing cycle on a Club Plan 24 balance if:

1. You had no Club Plan 24 balance at the beginning of the billing cycle; OR 

2. You had such a balance, you paid at least the total minimum payment by the due date in that billing cycle.

•   We will credit, as of the start of the billing cycle, any payment you make by the due date that we allocate to purchases 

if:

  1. You had no balance at the start of the previous billing cycle; OR

  2.  You had a balance at the start of the previous billing cycle and you paid that balance in full by the due date in the 

previous billing cycle.

Balance Transfers and Cash Advances. We charge interest on your balance transfers and cash advances, and their 
related fees, from the date you make the transaction until you pay them in full. You cannot avoid paying interest on 
balance transfers or cash advances or their related fees.

We figure the interest charge on your account separately for each balance type. We do this by applying the daily rate to 
the daily balance for each day in the billing cycle. A separate daily balance is calculated for the following balance types, 
as applicable: purchases, balance transfers, cash advances and balances subject to different interest rates, plans or 
special promotions. See below for how this works.

1.  How  to  get  the  daily  balance.  We  take  the  starting  balance  each  day,  add  any  new  charges  and  fees,  and 

subtract any payments or credits. This gives us the daily balance.

We apply fees to balance types as follows:

(a) late payment fees are treated as new purchases; 

(b) debt cancellation fees are added proportionately to each balance;

(c) balance transfer fees are added to the balance transfer balance; 

(d) cash advance fees are added to the cash advance balance; and

(e) foreign transaction fees are added to the purchase balance.

2. How to get the daily interest amount. We multiply each daily balance by the daily rate that applies.

3.  How to get the starting balance for the next day. We add the daily interest amount in step 2 to the daily balance 

from step 1.

4.  How to get the interest charge for the billing cycle. We add all the daily interest amounts that were charged 

during the billing cycle.

We  charge  a  minimum  of  $2.00  of  interest  in  any  billing  cycle  in  which  you  owe  interest.  This  charge  is  added 
proportionately to each balance type. 

How Fees Work

Balance Transfer Fee 

We will charge this fee for each balance transfer you make.

Cash Advance Fee

We will charge this fee for each cash advance you make. For ATM cash advances this fee is in addition to any fee the 
ATM owner may charge you for use of the ATM.

Foreign Transaction Fee

We will charge this fee for purchases or cash advances you make in currencies other than U.S. dollars and/or in a 
country other than the U.S., whether or not the transaction was in a foreign currency.

Currency  Conversion.  If  you  make  a  transaction  with  your  account  in  a  currency  other  than  U.S.  dollars,  American 
Express will convert the transaction amount into U.S. dollars. Unless a specific rate is required by applicable law, the 
rates to make conversions from transactions in foreign currencies to U.S. dollars shall be based on wholesale interbank 
rates selected by American Express on the business day prior to the day on which the transactions are processed by 
American Express, which rates may differ from the rates in effect on the transaction date. Charges converted by third 
parties will be charged at their rates. The converted amount will be increased by a conversion commission of 1% which 
will be for the account of American Express. We charge a fee for each transaction that you make in a country other than 
the United States, whether or not the transaction was in a foreign currency. This fee will be equal to 2% of the dollar 
amount of the foreign transaction.

Late Payment Fee

We will charge this fee if we do not receive the total minimum payment due on your account by 5 p.m. (ET) on the due 
date. This fee is equal to:

1. $25, if you have paid your total minimum payment due by the due date in each of the prior six billing cycles.

OR

2.  $35, if you have failed to pay your total minimum payment due by the due date in any one or more of the prior 

six billing cycles.

The late payment fee will not be more than the total minimum payment that was due.

Minimum Payment Calculation
Your total minimum payment is calculated as follows.

The greater of:

1.  $25, or $35 (which includes any past due amounts) if you have failed to pay at least the total minimum payment due by the due date in any one or more of the 

prior six billing cycles;

OR

2.  The sum of:

(a) The following amounts, rounded up to the next highest whole dollar:

(i)  1% of your new balance (excluding any balance associated with a special promotional purchase with a unique payment calculation and any Club Option 

Plan balance) shown on your billing statement plus interest charged in the current billing cycle on such balance; PLUS

(ii) Any past due amounts; PLUS

(iii) Any late payment fees charged in the current billing cycle; PLUS

(b) Any payment due in connection with a special promotional purchase with a unique payment calculation; PLUS 

(c)  The minimum payment on each Club Option Plan balance. 

 For Club Plan 12 balances, the payment will be the greater of $40 or 1/12th of the highest new Club Plan 12 balance (rounded up to the next highest whole 
dollar) since it last had a $0 balance. For Club Plan 24 balances, the payment will be the greater of $40 or 1/24th of the highest new Club Plan 24 balance 
(rounded up to the next highest whole dollar) since it last had a $0 balance. However, each Club Option Plan payment is the new balance of each Club 
Option Plan if such new balance is less than $40. Under this method, each Club Option Plan minimum payment will not decrease as each Club Option Plan 
balance decreases, but it will increase if a new Club Option Plan charge is added to your account and such charge increases a Club Option Plan balance 
subject to minimum payment above a previous high.

Your total minimum payment will never be more than your new balance.

SECTION III: STANDARD PROVISIONS  
DILLARD’S AMERICAN EXPRESS® CARD ACCOUNT AGREEMENT

ABOUT THE CREDIT CARD ACCOUNT AGREEMENT

This Agreement. This is an Agreement between you and GE Capital Retail Bank, 170 Election Road, Suite 125, Draper, UT 84020, for your credit card account 
shown above. By opening or using your account, you agree to the terms of the entire Agreement. The entire Agreement includes the four sections of this document 
and the application you submitted to us in connection with the account. These documents replace any other agreement relating to your account that you or we made 
earlier or at the same time.

Parties To This Agreement. This Agreement applies to each accountholder approved on the account and each of you is responsible for paying the full amount due, 
no matter which one uses the account. We may treat each of you as one accountholder and may refer to each of you as “you” or “your”. GE Capital Retail Bank may 
be referred to as “we”, “us” or “our”.

Changes To This Agreement. We may change, add or delete terms of this Agreement, including interest rates, fees and charges.

Special Promotions. The terms of this Agreement apply to any special promotion. However, any special promotional terms that are different than the terms in this 
Agreement will be explained on promotional advertising or other disclosures provided to you.

HOW TO USE YOUR ACCOUNT/CARD

Use Of Your Account. You may use your account only for lawful personal, family or household purposes. You may use your account for purchases from Dillard’s 
locations, including on Dillard’s website, and from any merchant that accepts American Express® credit cards. Merchandise purchases made at a Dillard’s store 
that qualify as a Club Option Plan purchase, either a Club Plan 12 or Club Plan 24, will be treated as a “Club Option Charge” and will be subject to the terms of the 
applicable Club Option Plan. All other purchases will be treated as a Regular Option Plan. Cash advances will be combined with the Regular Option Plan for the 
purposes of determining the total minimum payment. You may get cash advances as further explained below. From time to time, we may offer you the chance to 

 
transfer balances from your other credit card accounts to this account. Details of the terms applicable to balance transfer will be provided with the offer. You may not 
use your account to pay amounts you owe us on this account or any other account you have with us.

Cash Advances. We may offer you the opportunity to get a cash advance with convenience checks that we send you. We may not honor a convenience check for 
any reason stated on the check. You can also get cash or make a withdrawal from any institution or ATM that accepts the card or the account. In addition, we will 
treat any purchase of certain cash like items as cash advances. Cash like items include for example, money orders, cashier’s checks, traveler’s checks, electronic or 
wire transfers, foreign currency or other in bank transactions, tax payments, lottery tickets or other legalized gambling transactions, court costs, bail bonds and fines.

You Promise To Pay. You promise to pay us for all amounts owed to us under this Agreement. 

Your Responsibility. Each accountholder will receive a card. You may not allow anyone else to use your account. If you do, or if you ask us to send a card to 
someone else, you will be responsible for paying for all charges resulting from their transactions.

Transaction Limits. To prevent fraud, we may limit the number or dollar amount of any type of transactions you can make in any particular amount of time. We also 
may decline any particular charge on your account for any reason.

Credit Limit. You will be assigned a credit limit and cash advance limit on your account that we may increase or decrease from time to time. If we approve a 
transaction that makes you go over your credit limit or your cash advance limit, we do not give up any rights under this Agreement and we do not treat it as an 
increase in either limit. 

HOW AND WHEN TO MAKE PAYMENTS

When Payments Are Due. You must pay at least the total minimum payment due on your account by 5 p.m. (ET) on the due date of each billing cycle. Payments 
received after 5 p.m. (ET) will be credited as of the next day. You may at any time pay, in whole or in part, the total unpaid balance without any additional charge for 
prepayment. If you have a balance subject to interest, earlier payment may reduce the amount of interest you will pay. We may delay making credit available on your 
account in the amount of your payment even though we will credit your payment when we receive it.

Payment Options. You can pay by mail, online or at a Dillard’s store. We may allow you to make payments over the phone but we will charge you a fee to make 
expedited phone payments. Your payment must be made in U.S. dollars by physical or electronic check, money order or a similar instrument from a bank located in 
the United States.

How To Make A Payment. You must follow the instructions for making payments provided on your billing statement. If you do not, credit of your payment may be 
delayed up to five days. Your billing statement also explains how information on your check is used.

Payment Allocation. We will apply the required total minimum payment to balances on your account using any method we choose. Any payment you make in 
excess of the required total minimum payment will be applied to higher APR balances before lower APR balances. Applicable law may require or permit us to apply 
excess payments in a different manner in certain situations, such as when your account has a certain type of special promotion.

INFORMATION ABOUT YOU 

Using And Sharing Your Information. When you applied for an account, you gave us and Dillard’s, Inc. information about yourself that we could share with each 
other. Dillard’s, Inc. will use the information in connection with the credit program and for things like creating and updating its records and offering you special benefits. 
More information about how we use and share information is set forth in the privacy policy for your account. 

Address/Phone Change. You agree to tell us right away if you change your address or phone number(s). We will contact you at the address or phone number in 
our records until we update our records with your new address or phone number. 

Consent To Communications. You consent to us contacting you using all channels of communication and for all purposes. We will use the contact information 
you provide to us. You also consent to us and any other owner or servicer of your account contacting you using any communication channel. This may include text 
messages, automatic telephone dialing systems and/or an artificial or prerecorded voice. This consent applies even if you are charged for the call under your phone 
plan. You are responsible for any charges that may be billed to you by your communications carriers when we contact you.

Telephone Monitoring. For quality control, you allow us to listen to and/or record telephone calls between you and us.

IMPORTANT INFORMATION ABOUT YOUR ACCOUNT 

Closing Your Account. You may close your account at any time by sending a letter to the address shown on your billing statement or calling customer service. We 
may close your account at any time, for any reason. If your account is closed, you must stop using it. You must still pay the full amount you owe and this Agreement 
will remain in effect until you do.

Collection Costs. If we ask an attorney who is not our salaried employee to collect your account, we may charge you our collection costs. These include court 
costs and reasonable attorneys’ fees.

Credit  Bureau  Reporting.  We  may  report  information  about  your  account  to  credit  bureaus.  Late  payments,  missed  payments,  or  other  defaults  on  your 
account  may  be  shown  in  your  credit  report.  Tell  us  if  you  think  we  reported  wrong  information  about  you  to  a  credit  bureau.  Write  to  us  at  P.O.  Box  965024,   
Orlando, FL 32896-5024. Tell us what information is wrong and why you think it is wrong. If you have a copy of the credit report that includes the wrong information, 
send us a copy. 

Default. You are in default if you make a late payment, do not follow any other term of this Agreement or become bankrupt or insolvent. If you default or upon your 
death, we may (a) request payment of the full amount due right away, (b) take legal action to collect the amounts owed, and/or (c) take any other action allowed. 

Disputed Amounts. The billing rights summary in section IV of this Agreement describes what to do if you think there is a mistake on your bill. If you 
send us correspondence about a disputed amount or payment, you must send it to the address for billing inquiries. We do not give up any rights under 
this Agreement if we accept a payment marked “payment in full” or given with any other conditions or limitations.

Unauthorized Use. If your card is lost, stolen or used without your consent, call us immediately at 1-866-834-6294. You will not be liable for unauthorized use on 
your account, but you will be responsible for all use by anyone you give your card to or allow to use your account.

IMPORTANT INFORMATION ABOUT THIS AGREEMENT 

Assignment. We may sell, assign or transfer any or all of our rights or duties under this Agreement or your account, including our rights to payments. We do not have 
to give you prior notice of such action. You may not sell, assign or transfer any of your rights or duties under this Agreement or your account.

Enforceability. If any part of this Agreement is found to be void or unenforceable, all other parts of this Agreement will still apply.

Governing Law. Except as provided in the Resolving a Dispute with Arbitration section, this Agreement and your account are governed by federal law and, to the 
extent state law applies, the laws of Utah without regard to its conflicts of law principles. This Agreement has been accepted by us in Utah.

Waiver. We may give up some of our rights under this Agreement. If we give up any of our rights in one situation, we do not give up the same right in another situation.

RESOLVING A DISPUTE WITH ARBITRATION 

PLEASE READ THIS SECTION CAREFULLY. IF YOU DO NOT REJECT IT, THIS SECTION WILL APPLY TO YOUR ACCOUNT, AND MOST DISPUTES 
BETWEEN YOU AND US WILL BE SUBJECT TO INDIVIDUAL ARBITRATION. THIS MEANS THAT: (1) NEITHER A COURT NOR A JURY WILL RESOLVE 
ANY SUCH DISPUTE; (2) YOU WILL NOT BE ABLE TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING; (3) LESS INFORMATION WILL 
BE AVAILABLE; AND (4) APPEAL RIGHTS WILL BE LIMITED.

• What claims are subject to arbitration

1.  If either you or we make a demand for arbitration, you and we must arbitrate any dispute or claim between you or any other user of your account, and us, 

our affiliates, agents and/or Dillard’s, Inc. if it relates to your account, except as noted below. 

2.  We will not require you to arbitrate: (1) any individual case in small claims court or your state’s equivalent court, so long as it remains an individual case in 
that court; or (2) a case we file to collect money you owe us. However, if you respond to the collection lawsuit by claiming any wrongdoing, we may require 
you to arbitrate.

3.  Notwithstanding any other language in this section, only a court, not an arbitrator, will decide disputes about the validity, enforceability, coverage or scope 
of this section or any part thereof (including, without limitation, the next paragraph of this section and/or this sentence). However, any dispute or argument 
that concerns the validity or enforceability of the Agreement as a whole is for the arbitrator, not a court, to decide.

• No Class Actions

YOU AGREE NOT TO PARTICIPATE IN A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION AGAINST US IN COURT OR 
ARBITRATION. ALSO, YOU MAY NOT BRING CLAIMS AGAINST US ON BEHALF OF ANY ACCOUNTHOLDER WHO IS NOT AN ACCOUNTHOLDER 
ON YOUR ACCOUNT, AND YOU AGREE THAT ONLY ACCOUNTHOLDERS ON YOUR ACCOUNT MAY BE JOINED IN A SINGLE ARBITRATION 
WITH ANY CLAIM YOU HAVE. 

If a court determines that this paragraph is not fully enforceable, only this sentence will remain in force and the remainder will be null and void, and the court’s 
determination shall be subject to appeal. This paragraph does not apply to any lawsuit or administrative proceeding filed against us by a state or federal 
government agency even when such agency is seeking relief on behalf of a class of borrowers, including you. This means that we will not have the right to 
compel arbitration of any claim brought by such an agency.

• How to start an arbitration, and the arbitration process

1.  The party who wants to arbitrate must notify the other party in writing. This notice can be given after the beginning of a lawsuit or in papers filed in the lawsuit. 
Otherwise, your notice must be sent to GE Capital Retail Bank, Legal Operation, P.O. Box 29110, Shawnee Mission, KS 66201, ATTN: ARBITRATION 
DEMAND.  The  party  seeking  arbitration  must  select  an  arbitration  administrator,  which  can  be  either  the  American  Arbitration  Association  (AAA),   
1633  Broadway,  10th  Floor,  New  York,  NY  10019,  www.adr.org,  (800)  778-7879,  or  JAMS,  620  Eighth  Avenue,  34th  Floor,  New  York,  NY  10018,   
www.jamsadr.com, (800) 352-5267. If neither administrator is able or willing to handle the dispute, then the court will appoint an arbitrator. 

2.  If a party files a lawsuit in court asserting claim(s) that are subject to arbitration and the other party files a motion with the court to compel arbitration, which 

is granted, it will be the responsibility of the party asserting the claim(s) to commence the arbitration proceeding. 

3.  The arbitration administrator will appoint the arbitrator and will tell the parties what to do next. The arbitrator must be a lawyer with at least ten years of legal 
experience. Once appointed, the arbitrator must apply the same law and legal principles, consistent with the FAA, that would apply in court, but may use 
different procedural rules. If the administrator’s rules conflict with this Agreement, this Agreement will control. 

4.  The arbitration will take place by phone or at a reasonably convenient location. If you ask us to, we will pay all the fees the administrator or arbitrator charges, 
as long as we believe you are acting in good faith. We will always pay arbitration costs, as well as your legal fees and costs, to the extent you prevail on 
claims you assert against us in an arbitration proceeding which you have commenced.

• Governing Law for Arbitration

 This Arbitration section of your Agreement is governed by the Federal Arbitration Act (FAA). Utah law shall apply to the extent state law is relevant under the 
FAA. The arbitrator’s decision will be final and binding, except for any appeal right under the FAA. Any court with jurisdiction may enter judgment upon the 
arbitrator’s award.

• How to reject this section

 You may reject this Arbitration section of your Agreement. If you do that, only a court may be used to resolve any dispute or claim. To reject 
this section, you must send us a notice within 60 days after you open your account or we first provided you with your right to reject this 
section. The notice must include your name, address and account number, and must be mailed to GE Capital Retail Bank, P.O. Box 965012,  
Orlando, FL 32896-5012. This is the only way you can reject this section.

SECTION IV: OTHER IMPORTANT INFORMATION 
DILLARD’S AMERICAN EXPRESS® CARD ACCOUNT AGREEMENT

This section of the agreement includes state notices, billing rights summary and rewards terms (if applicable) and is not required to be provided as part of the credit card 
agreement posted online or provided to the CFPB.

FR833282333_DILLARD’S AMERICAN EXPRESS CARD
T&C_DC_PDF
3/14