To use this right, all of the following must be true:

1.  The purchase must have been made in my home state or within

100 miles of my current mailing address, and the purchase price

must have been more than $50. (Note: Neither of these are neces-

sary if my purchase was based on an advertisement you mailed to 

me, of if you own the company that sold me the goods or services.)

2.  I must have used my credit card for the purchase. Purchases made 

with Cash Advances from an ATM or with a check that accesses

my credit card account do not qualify.

3.  I must not have fully paid for the purchase.

If all of the criteria above are met and I am still dissatisfied with the 

purchase, I must contact you in writing or electronically at: 

Los Angeles Police Federal Credit Union P. O. Box 10188, Van Nuys, 

CA 91410-0188; or 

I may contact you via secure e-mail by visiting the LAPFCU website, 

www.lapfcu.org, and clicking on “Contact” and “e-mail”. 

While you investigate, the same rules apply to the disputed amount 

as discussed above. After you finish your investigation, you will tell 

me your decision. At that point, if you think I owe an amount and I do 

not pay, you may report me as delinquent.

Classic VISA Credit 
Card Agreement and 
Federal Truth-In-Lending 
Disclosure Statement

EFFECTIVE: JUNE 1, 2014  
IMPORTANT DOCUMENT
PLEASE KEEP FOR YOUR RECORDS

LOST OR STOLEN CARDS
(866) 604-0381
(727) 570-4881

11

16150 SHERMAN WAY, VAN NUYS, CA 91406
PHONE (877) 695-2732 FAX (818) 787-3273
www.lapfcu.org 

In  this  Classic  VISA  Credit  Card  Agreement  and  Federal  Truth-in- 
Lending  Disclosure  Statement  (“Agreement”)  the  words  “I”,  “me”, 
“my” and “mine” mean each and all of those who apply for, or who 
sign for or use the Card and/or Account. The words “Credit Union”, 
“LAPFCU”,  “you”,  “your”,  and  “yours”  mean  Los  Angeles  Police 
Federal Credit Union. “Card” means the Classic VISA Credit Card(s) 
issued  to  me  and  any  duplicates  and/or  renewals  you  may  issue. 
“Account” means my Classic VISA Credit Card Account with you.

By requesting and receiving, signing, using or permitting others to use 
the Card and/or Account issued to me by you, I agree to be bound by
the  terms  and  conditions  as  set  forth  herein  and  any  amendments 
and/or change in terms thereto.

AUTHORIZATION AND PAYMENT: I authorize you to pay and charge 
my Account for all Purchases, Cash Advances and Balance Transfers 
made  or  obtained  by  me  or  anyone  I  authorize  to  use  my  Card  or 
Account. I will be obligated to pay all such Purchases, Cash Ad-vances 
and Balance Transfers charged to my Account whether resulting from: 
(1) actual use of my  Card or Convenience  Checks; (2) mail order  or 
telephone,  computer,  or  other  electronic  Purchases  made  without 
presenting the Card; or (3) any other circumstance where I authorize a 
charge, or authorize someone else to make a charge, to my Account 
(collectively,  “authorized  charges”).  I  promise  to  pay  you  or  to  your 
order in U.S. Dollars with an instrument drawn on a financial institution 
in the United States at your office or at the address set forth on my 
periodic  statement  all  authorized  charges  on  the  terms  and  at  the 
rates set forth herein, plus any FINANCE CHARGES assessed on my 
Account, and any other charges and fees which I may owe you under 
the terms of this Agreement (the “Account Balance”). Payments will 
continue until I have paid in full the Account Balance. To protect me 
and you, you may, in your sole discretion, place a temporary hold on 
the credit available to me any time you receive a payment of $1,000 or 
more from me via a payment method other than cash, certified funds 
or electronic transfer. In such cases, the hold on my available credit 
will remain in place until payment is actually collected by you.

fee 

CHANGE  OF  TERMS:  Account  and  agreement  terms  are  not 
guaranteed  for  any  period  of  time.  I  understand  and  agree  that  you 
may    amend,  modify,  add  to,  or  delete  from  this  Agreement  any  of 
its terms
and  conditions,  including  financial  terms  such  as  the  method  of 
application  and  the  amount  of  any  FINANCE  CHARGE,  ANNUAL 
PERCENTAGE  RATE,  Monthly  Periodic  Rate  and/or 
in 
accordance  with  applicable  laws.  If  required  by  applicable  law,  you 
will mail a notice of the change to me at my last known address. I also 
understand that in the event of a significant change, as defined under 
the federal Truth in Lending Act, any such notice will be mailed at least 
forty-five (45) days prior to the effective date of the significant change 
as  required  by  applicable  law.  If  you  are  required  by  applicable  law 
to provide me a right to reject significant changes to this Agreement 
prior to the effective date of such changes, you will provide me with 
an explanation of how to reject the significant changes, unless I fail 
to make a required minimum payment within sixty (60) days after its 
due  date.  You  may  change  the  terms  of  this  Agreement  based  on 
information in my credit report, market conditions, business strategy 
or for any other reason. Notice of a change in terms is required, but 

1

may  be  sent  as  late  as  the  effective  date  of  the  change  where  the 
change has been agreed to in writing, by me.

INTEREST RATES AND INTEREST CHARGES: I understand that a 
portion of my FINANCE CHARGES incurred during a billing cycle will
include my INTEREST CHARGES incurred during that billing cycle. 
The  INTEREST  CHARGE  for  a  billing  cycle  will  be  calculated  by 
applying  my  Monthly  Periodic  Rate  to  my  Average  Daily  Balance.  I 
understand  and  agree  that  under  the  “Change  of  Terms”  section 
above,  you  have  the  right  in  your  sole  and  absolute  discretion  to 
change the amount of any ANNUAL PERCENTAGE RATE, Monthly 
Periodic  Rate  and/or  INTEREST  CHARGE  that  may  apply  to  my 
Account.

Monthly  Periodic  INTEREST  CHARGE,  Monthly  Periodic  Rate,  and 
ANNUAL  PERCENTAGE  RATE:  The  initial  Monthly  Periodic  Rate 
used  in  calculating  the  Monthly  Periodic  INTEREST  CHARGE  is  a 
discounted Monthly Periodic Rate with an initial discounted ANNUAL 
PERCENTAGE  RATE,  as  disclosed  on  the  enclosed  “Addendum 
to  Classic  VISA  Credit  Card  Agreement  &  Federal  Truth-in-Lending 
Disclosure Statement” (“Addendum”). The initial discounted Monthly 
Periodic Rate will remain in effect during my first six (6) monthly billing
cycles unless I fail to make a payment when due or I make a payment
that is returned (for further information, please refer to the PENALTY 
ANNUAL  PERCENTAGE  RATE  section  below).  Thereafter,  the 
Monthly  Periodic  Rate  used  in  calculating  the  Monthly  Periodic 
INTEREST CHARGE and the corresponding ANNUAL PERCENTAGE 
RATE are disclosed on the enclosed Addendum. The Monthly Periodic 
INTEREST CHARGE is imposed as follows:

Cash Advances: Periodic INTEREST CHARGES will be imposed on 
Cash Advances that I obtain through the use of my Card as of the date 
of each such Cash Advance and will continue to accrue until the Cash 
Advance is repaid.

Credit  Purchases  of  Goods  and  Services:  Periodic  INTEREST 
CHARGES will be imposed on credit purchases only if they are not 
paid  in  full  within  twenty-five  (25)  days  after  the  Statement  Closing 
Date  (“Grace  Period”).  To  the  extent  that  a  credit  purchase  is  not 
subject  to  a  Grace  Period,  a  periodic  INTEREST  CHARGE  will  be 
calculated on credit purchases that I obtain with my Card as of the 
date such credit purchase is posted to my Account and will continue 
to accrue until the date of repayment.

Balance Transfers: Periodic INTEREST CHARGES will be imposed on 
balance transfers only if they are not paid in full within twenty-five (25) 
days after the Statement Closing Date (“Grace Period”). To the extent 
that  a  balance  transfer  is  not  subject  to  a  Grace  Period,  a  periodic 
INTEREST  CHARGE  will  be  calculated  on  balance  transfers  that  I 
obtain with my Card as of the date such balance transfer is posted to 
my Account and will continue to accrue until the date of repay-ment.

MINIMUM  INTEREST  CHARGE:  A  minimum  INTEREST  CHARGE 
of  $0.50  will  be  assessed  whenever  a  Monthly  Periodic  INTEREST 
CHARGE  is  imposed.  The  Monthly  Periodic  INTEREST  CHARGE 
for  each  billing  cycle  will  be  calculated  by  applying  the  Average 
Daily Balance (described below) for the billing cycle by the Monthly 
Periodic  Rate.  The  Monthly  Periodic  Rate  is  determined  by  dividing 
the ANNUAL PERCENTAGE RATE by 12.

TRANSACTION  FEES:  I  understand  that,  in  addition  to  INTEREST 
CHARGES  incurred  during  a  billing  cycle  another  portion  of  my 

2

FINANCE  CHARGES  incurred  during  a  billing  cycle  may  include 
TRANSACTION  FEES 
incurred  during  that  billing  cycle.  My 
TRANSACTION  FEES  for  a  billing  cycle  will  be  the  sum  of  two  (2) 
components set forth below, each of which is a FINANCE CHARGE. 
I  understand  and  agree  that  under  the  “Change  of  Terms”  section 
above,  you  have  the  right  in  your  sole  and  absolute  discretion  to 
change  the    amount  of  any  TRANSACTION  FEE  that  may  apply  to 
my Account.

Cash Advance Fee: One (1) component of the TRANSACTION FEE 
is the Cash Advance Fee. Cash Advance transactions are subject to 
a  Cash  Advance  Fee  which  shall  be  the  greater  of  $2.00  or  2%  of 
the  amount  of  the  Advance  which  is  posted  to  the  Account  during 
the  billing  cycle,  but  not  to  exceed  $25.00  per  Cash  Advance.  In 
addition, a Cash Advance Fee may not cause the FINANCE CHARGE 
to exceed the maximum rate permitted for a federal credit union. Cash 
Advances are subject to the Monthly Periodic Rate (see below) during 
the billing cycle in which the Cash Advance Fee is imposed.

Foreign  Transactions  Fee:  The  second  (2nd)  component  of  the 
TRANSACTION  FEE  is  the  Foreign  Transactions  Fee.  Purchases, 
Cash  Advances,  and  credit  transactions  made  in  foreign  currencies 
are subject to a Foreign Transactions Fee of 1.0% of the amount of 
the  Purchase,  Cash  Advance,  or  credit  transaction  which  is  posted 
to  the  Account  during  the  billing  cycle.  International  Purchases, 
Cash Advances, and credit transactions that are not made in foreign 
currencies  are  subject  to  a  Foreign  Transactions  Fee  of  .8%  of 
the  amount  of  the  Purchase,  Cash  Advance,  or  credit  transaction 
which  is  posted  to  the  Account  during  the  billing  cycle.  The  above 
TRANSACTION FEES and other fees for the billing cycle will be shown 
on my periodic statement.
PENALTY  ANNUAL  PERCENTAGE  RATE:  A  penalty  ANNUAL 
PERCENTAGE  RATE  of  17.90%  (corresponding  Monthly  Periodic 
Rate  of  1.492%)  may  be  applied  to  my  Account  Balance  if  I  fail  to 
make a payment when due or I make a payment that is returned. You 
will provide me notice of such penalty ANNUAL PERCENTAGE RATE 
at  least  forty-five  (45)  days  prior  to  the  effective  date  of  the  penalty 
ANNUAL PERCENTAGE RATE and such notice will inform me which 
future  transactions  and/or  outstanding  balances  are  subject  to  the 
penalty ANNUAL PERCENTAGE RATE.

Generally,  the  penalty  ANNUAL  PERCENTAGE  RATE  will  apply  to 
future  transactions  that  occur  more  than  fourteen  (14)  days  after 
you  provide  me  notice  of  the  penalty  ANNUAL  PERCENTAGE 
RATE  and  my  ANNUAL  PERCENTAGE  RATE  will  revert  to  the 
applicable “standard” ANNUAL PERCENTAGE RATE provided for in 
this  Agreement,  provided  that  I  make  six  (6)  consecutive  Minimum 
Monthly  Payments  when  due  beginning  with  the  first  (1st)  payment 
due after the effective date of the increase.

However, if I fail to make a Minimum Monthly Payment within sixty (60) 
days after its Payment Due Date, the penalty ANNUAL PERCENTAGE 
RATE will apply to all outstanding balances and future transactions. 
In such event, my ANNUAL PERCENTAGE RATE will cease applying 
to transactions that occurred prior to or within fourteen (14) days of 
provision  of  the  notice  and  will  revert  to  the  applicable  “standard” 
ANNUAL PERCENTAGE RATE set forth above, provided that I make 

3

six (6) consecutive Minimum Monthly Payments when due beginning 
with the first (1st) payment due after the effective date of the increase.

HOW  TO  COMPUTE  THE  CASH  ADVANCES  BALANCE 
(CONSISTING  OF  TRANSACTIONS  RELATED  TO  CASH  AND 
OTHER  ADVANCE  TRANSACTIONS)  UPON  WHICH  PERIODIC 
FINANCE CHARGES ARE ASSESSED:

Average Daily Balance (including current Cash Advance transactions): 
You  figure  a  portion  of  the  FINANCE  CHARGE  on  my  Account  by 
applying  the  Cash  Advance  Monthly  Periodic  Rate  to  the  Average 
Daily Balance of Cash Advances (including current Cash Advances). 
To get the Average Daily Balance of Cash Advance transactions you 
take  the  beginning  balance  of  Cash  Advance  transactions  on  my 
Account  each  day,  add  any  new  Cash  Advances,  and  subtract  any 
payments  or  credits,  and  unpaid  INTEREST  CHARGES  and  other 
FINANCE  CHARGES.  This  gives  you  the  daily  balance  of  Cash 
Advance  transactions.  Then,  you  add  up  all  the  daily  balances  of 
Cash  Advance  transactions  for  the  billing  cycle  and  divide  the  total 
by the number of days in the billing cycle. This gives you the Average 
Daily Balance of Cash Advance transactions. There is no grace period 
in  order  to  avoid  the  imposition  of  INTEREST  CHARGES  on  Cash 
Advances.

HOW  TO  COMPUTE  THE  PURCHASE  BALANCE  (CONSISTING 
OF TRANSACTIONS RELATED TO PURCHASES OF GOODS AND 
SERVICES)  UPON  WHICH  PERIODIC  FINANCE  CHARGES  ARE 
ASSESSED:

Average  Daily  Balance  (including  current  Purchase  transactions): 
You  figure  a  portion  of  the  INTEREST  CHARGE  on  my  Account  by 
applying  the  Purchase  Monthly  Periodic  Rate  to  the  Average  Daily 
Balance of Credit Purchases (including current Purchase transactions). 
To get the Average Daily Balance of Purchase transactions you take 
the beginning balance of Purchase transactions on my Account each 
day, add any new Purchases, and subtract any payments or credits, 
and unpaid INTEREST CHARGES and other FINANCE CHARGES. 
This gives you the daily balance of Purchase transactions. Then, you 
add up all the daily balances of Purchase transactions for the billing 
cycle and divide the total by the number of days in the billing cycle. 
This gives you the Average Daily Balance of Purchase transactions.

I  have  at  least  a  25  day  grace  period  from  the  close  of  each  billing 
cycle to pay the New Balance without incurring additional INTEREST 
CHARGES provided that either: (1) you received payment in full of the 
ending balance for the previous billing cycle by the Payment Due Date 
disclosed in the previous billing cycle’s periodic statement; or (2) the 
previous billing cycle’s ending balance was $0. If I have a grace period 
to pay the New Balance for any billing cycle, and do not pay the New 
Balance  in  full  during  this  grace  period,  INTEREST  CHARGES  will 
be assessed on any portion of the New Balance not paid during the 
grace  period  using  the  Average  Daily  Balance  method  as  explained 
above. The Payment Due Date disclosed on each periodic statement 
provided to me is the last day of my grace period for that statement’s 
billing cycle.
Average  Daily  Balance 
(including  current  Balance  Transfer 
transactions):  You  figure  a  portion  of  the  INTEREST  CHARGE  on 
my Account by applying the Balance Transfer Monthly Periodic Rate 
to the Average Daily Balance of Balance Transfers (including current 

4

Balance  Transfers).  To  get  the  Average  Daily  Balance  of  Balance 
Transfer  transactions  you  take  the  beginning  balance  of  Balance 
Transfer  transactions on my Account each day, add any new Balance 
Transfer  transactions,  and  subtract  any  payments  or  credits,  and 
unpaid INTEREST CHARGES and other FINANCE CHARGES. This 
gives  you  the  daily  balance  of  Balance  Transfer  transactions.  Then, 
you  add  up  all  the  daily  balances  of  Balance  Transfer  transactions 
for the billing cycle and divide the total by the number of days in the 
billing  cycle.  This  gives  you  the  Average  Daily  Balance  of  Balance 
Transfer transactions.

I  have  at  least  a  25  day  grace  period  from  the  close  of  each  billing 
cycle to pay the New Balance without incurring additional INTEREST 
CHARGES provided that either: (1) you received payment in full of the 
ending balance for the previous billing cycle by the Payment Due Date 
disclosed in the previous billing cycle’s periodic statement; or (2) the 
previous billing cycle’s ending balance was $0. If I have a grace period 
to pay the New Balance for any billing cycle, and do not pay the New 
Balance  in  full  during  this  grace  period,  INTEREST  CHARGES  will 
be assessed on any portion of the New Balance not paid during the 
grace  period  using  the  Average  Daily  Balance  method  as  explained 
above. The Payment Due Date disclosed on each periodic statement 
provided to me is the last day of my grace period for that statement’s 
billing cycle.

This  determines  my  total  periodic  INTEREST  CHARGES  for  the 
billing  cycle.  Actual  periodic  INTEREST  CHARGES  will  be  shown 
on  my  periodic  statement.  The  combination  of  periodic  INTEREST 
CHARGES,  Cash  Advance  Fee  and  Foreign  Transactions  Fee,  will 
not  exceed  the  ANNUAL  PERCENTAGE  RATE  permitted  under 
applicable law.

CREDIT  LIMIT:  You  will  establish  a  Credit  Limit  for  me.  At  your 
discretion,  you  may  increase  or  decrease  my  Credit  Limit  at  any 
time, and may provide separate limits for Purchases, Cash Advances 
and Balance Transfers. You will notify me if you do, either by mail or 
through my periodic statement. If I object to any Credit Limit increase, 
I must notify you immediately in writing. Upon receipt of such notice, 
my  Credit  Limit  will  be  reduced  to  its  prior  limit,  however,  I  will  be 
responsible  to  pay  any  amounts  by  which  I  have  exceeded  the 
reduced  limit.  I  agree  not  to  allow  my  Account  Balance  to  exceed 
my Credit Limit. I agree to advise you of any change in my financial 
condition which may affect my creditworthiness. I agree to update the 
credit information that I have provided you, from time to time, on your 
demand. I or my joint applicant for the Account may request a change 
to  the  Credit  Limit  orally,  in  writing,  or  electronically,  but  any  such 
request must be approved by you. If my Credit Limit is increased, I am 
immediately responsible for the new Credit Limit and any increase in 
the Account Balance even when it differs from an amount previously 
agreed to orally or in writing.

MINIMUM  MONTHLY  PAYMENT:  Every  month,  I  must  pay  at  least 
the Minimum monthly payment by the Payment Due Date shown on 
my periodic statement. By separate agreement, I may authorize you 
to  automatically  transfer  the  Minimum  monthly  payment  from  my 
Credit Union share or share draft account. I may, of course, pay more 
frequently,  pay  more,  or  pay  the  Account  Balance  in  full,  and  I  will 
reduce my periodic FINANCE CHARGE by doing so. The Minimum 
monthly payment will be either: (a) 2% of my Account Balance, or $20, 
whichever is greater; or (b) my Account Balance, if it is less than $20. 

5

In addition, I must pay any amount on my periodic statement listed 
as  past  due  and  any  late  charge.  At  any  time  my  Account  Balance 
exceeds my Credit Limit, I must pay the excess.
The “Payment Due Date” will be shown on my periodic statement.

I understand and agree that any Minimum Monthly Payment made by 
me will be applied in the following order: (a) unpaid fees and charges, 
if  any;  (b)  unpaid  periodic  INTEREST  CHARGES,  TRANSACTION 
FEES,  and  other  FINANCE  CHARGES  due  on  Purchases,  Cash 
Advances and Balance Transfers; (c) outstanding balances of Balance
Transfers,  Cash  Advances  and  Purchases  previously  billed;  and 
(d)  current  Balance  Transfers,  Cash  Advances  and  Purchases.  Any 
payment I make in excess of the Minimum Monthly Payment will be 
applied to my balances subject to the highest ANNUAL PERCENTAGE 
RATE first, then to balances subject to lower ANNUAL PERCENTAGE 
RATES, in descending order of ANNUAL PERCENTAGE RATES until 
all balances subject to an ANNUAL PERCENTAGE RATE are paid in 
full. Thereafter, you will apply all payments in excess of the Minimum 
Monthly  Payment,  if  applicable,  in  the  same  order  as  you  apply  the 
Minimum Monthly Payment.

LATE PAYMENT FEE: If you have not received my Minimum Monthly 
Payment within ten (10) days after the “Payment Due Date” listed on 
my periodic statement, I agree to pay a Late Payment Fee as set forth 
in the enclosed Schedule of Fees which accompanies this Agreement 
and is incorporated by reference herein as though set forth in full.

RETURNED  PAYMENT  FEE:  If  a  payment  that  was  applied  to  my 
Account  is  returned  to  you  unpaid  for  any  reason  I  agree  to  pay  a 
Returned Payment Fee as set forth in the enclosed Schedule of Fees.
This fee will also apply to any payments made by automatic transfer 
that cannot be posted due to insufficient funds in my regular share or 
checking account.

CASH ADVANCE FEE: For each Cash Advance, a Cash Advance Fee 
of  either  $2  or  2%  of  the  amount  of  the  Advance  will  be  charged, 
whichever  is  greater,  subject  to  a  maximum  fee  of  $25  for  each 
Cash Advance transaction. Cash Advance transactions include ATM 
withdrawals,  online  funds  transfers,  telephonic  funds  transfers,  and 
in person Cash Advances at a financial institution’s branch from the 
Account.

BALANCE  TRANSFER:  I  understand  that  I  can  request  a  Balance 
Transfer  transaction,  which  allows  me  to  pay  a  portion  or  the  entire 
balance  of  a  credit  card  account  I  maintain  with  another  institution. 
Any request I make for a Balance Transfer is subject to your approval, 
based on my Credit Limit, my creditworthiness, and my good standing 
as a member.

CREDIT LIFE AND/OR DISABILITY INSURANCE: The purchase of 
this insurance is entirely voluntary and is not a factor in the approval 
of  the  extension  of  credit.  If  credit  life  and/or  disability  insurance  is 
available  to  me  on  the  Account,  and  I  request  it  by  completing  the 
Credit  Insurance  Application/Schedule  which  contains  current  rates 
and  qualifying  information,  the  premium  will  be  calculated  monthly 
by  multiplying  the  premium  rate  by  the  outstanding  balance  on  the 
Account. You will add the premium amount to my Account Balance on 
each Billing Cycle Close Date. I acknowledge receiving a copy of the 
Credit Insurance Application/Schedule.

PREPAYMENT  OR  IRREGULAR  PAYMENTS:  Though  I  need  only 
pay  the  Minimum  Monthly  Payment,  I  understand  that  I  have  the 

6

right to repay my Account Balance at any time without penalty. I also 
understand and agree that I will only be charged periodic INTEREST 
CHARGES to the date I repay my entire Account Balance. I may make 
larger payments without penalty and this may reduce the total amount 
of  periodic  INTEREST  CHARGES  that  I  will  repay.  If  I  pay  more 
than  the  Minimum  Monthly  Payment  in  any  month  and  there  is  still 
a balance due, I must continue to make Minimum Monthly Payments 
in future months. Any partial payment of my Account Balance will not 
advance my next payment due date(s). I understand and agree that 
any payment that: (a) delays or (b) accelerates the repayment of my 
Account Balance will: (a) increase or (b) decrease my Monthly Periodic 
INTEREST CHARGE.
PAYMENTS  BY  AUTOMATIC  TRANSFER:  If  I  request  payment  by 
automatic transfer, I understand and agree that no payment can or will 
be made if there are insufficient or uncollected funds in the designated 
account  to  make  the  scheduled  payment.  Should  this  event  occur, 
I  understand  and  agree  that  I  will  not  be  released  from  making  the 
payment. Any automatic transfer I have requested will remain in effect 
until  I  cancel  it  in  writing  or  the  Account  Balance  is  paid  in  full.  My 
written notice to cancel must be received by you, at PO BOX 10188, 
Van Nuys, CA 91410-0188, at least three (3) business days before the 
automatic transfer is scheduled to occur. You may cancel this service 
at your discretion. 

DEFAULT: I will be in default if: (1) I do not pay on time or in the proper 
amount(s);  (2)  I  have  made  a  false  or  misleading  statement  on  my 
application; (3) I fail to live up to any of the terms of this Agreement; (4) 
my creditworthiness is impaired; or (5) I die, become insolvent or am 
the subject of bankruptcy or receivership proceedings. In the event of 
any action by you to enforce this Agreement, I agree to pay the costs 
thereof,  including  reasonable  attorneys’  fees,  and  other  expenses.  I 
understand  and  agree  that  INTEREST  CHARGES  at  the  ANNUAL 
PERCENTAGE RATE as permitted under this Agreement will continue 
to accrue until I repay my entire Account Balance.

ACCELERATION  AND  COLLECTION  COSTS:  Upon  my  default, 
I  understand  and  agree  that  you  have  the  right  to  temporarily  or 
permanently suspend any and all Account and Card privileges and/or
you  may  demand  immediate  payment  of  the  Account  Balance, 
including  INTEREST  CHARGES,  TRANSACTION  FEES,  and  other 
FINANCE  CHARGES,  Late  Payment  Fees,  and  your  collection 
costs,  reasonable  attorneys’  fees,  and  court  costs  (collectively 
“collectionrelated  charges”), and all other fees and charges hereunder. 
I understand and agree that I will be subject to INTEREST CHARGES 
(at the applicable Monthly Periodic Rate), TRANSACTION FEES, and 
other  FINANCE  CHARGES,  Late  Payment  Fees,  collection-related 
charges, and all other fees and charges under the terms disclosed in 
this Agreement, until I repay my entire Account Balance. In the  event 
of  any  action  by  you  to  enforce  this  Agreement,  I  agree  to  pay  the 
costs thereof, reasonable attorneys’ fees, and other expenses.

ELECTRONIC FUND TRANSFER: In the event the use of the Card, 
the  Account  or  the  Account  number  of  the  Card  constitutes  an 
Electronic  Fund  Transfer,  the  terms  and  conditions  of  my  Electronic 
Fund  Transfer  Agreement  with  you  shall  govern  such  transactions 
to  the  extent  the  Electronic  Fund  Transfer  Agreement  expands  or 
amends this Agreement.

7

PURCHASES, ADVANCES and BALANCE TRANSFERS: I may make 
Purchases,  Balance  Transfers  and  request  Advances  in  accordance 
with then current loan policies up to my Credit Limit. I understand and 
agree that all purchases and other transactions requested by me or 
anyone I have permitted to use the Card(s) and/or Account are subject 
to your approval.

USING  THE  CARD:  To  make  a  Purchase  or  obtain  an  Advance,  I 
may  present  the  Card  or  Card  number  to  a  participating  VISA  plan 
merchant, to you or to another financial institution that accepts Classic 
VISA  Credit  Cards  and  sign  or  authorize  a  sales  or  Cash  Advance 
draft. Certain purchases, Cash Advances and Balance Transfers will 
require an authorization prior to completion of the transaction. In some 
cases, I may be asked to provide  identification.  If  I  have received  a 
personal  identification  number  (“PIN”),  I  may  also  use  my  Card  and 
PIN to obtain Cash Advances at any Automatic Teller Machine (“ATM”) 
that accepts my Card or other type of electronic terminal that provides 
access  to  the  VISA  system.  (Not  all  ATMs  accept  Classic  VISA 
Credit  Cards.)  My  PIN  is  confidential  and  should  not  be  disclosed 
to  anyone.  I  agree  not  to  write  my  PIN  on  my  Card,  I  will  not  keep 
my Card and PIN together, and I will not provide my PIN to anyone 
who is not an authorized user. Advances through ATM access will be 
treated as Cash Advances. Advances at authorized ATMs are limited 
to  a  total  of  $300.00  per  day.  I  may  also  provide  my  Card  number 
verbally, electronically, or in writing to a merchant to complete a mail, 
electronic or telephone transaction. If your authorized system is not 
working, I may not be able to authorize a transaction, even if I have 
sufficient available credit. Occasionally for security reasons, you may 
block usage of my Card and/or Account in certain foreign countries 
or  geographical  areas.  You  will  not  be  liable  to  me  if  any  of  these 
events happen. My Card and/or Account may not be used directly or 
indirectly  for:  (1)  any  illegal  activity  or  transaction  including,  without 
limitation any “racketeering activity” as defined in 18 U.S.C. § 1961; 
or (2) any gambling, gaming, betting or similar activity or transaction. 
Further, I may not utilize my Card and/or Account for the purchase of 
any goods or services on the Internet that involve gambling, betting or 
any similar activity or transaction. Such transactions include, but may 
not be limited to, any quasi-cash or online gambling transaction, any 
electronic  commerce  transaction  conducted  over  an  open  network, 
and any betting transaction including the purchase of lottery tickets 
or casino gaming chips or off-track betting or wagering. However, in 
the event that a charge or transaction described in this paragraph is 
approved and processed, I will still be respon-sible for such charges.

FOREIGN TRANSACTIONS: Purchases, Cash Advances and credits 
made in foreign currencies will be billed to my Account in U.S. dollars. 
The  conversion  to  U.S.  dollars  will  be  made  in  accordance  with 
the  VISA  operating  regulations  for  international  transactions.  Such 
regulations provide for either a .8% currency exchange fee for single 
currency  transactions  (transactions  made  internationally  without  a 
currency conversion) or 1% currency exchange fee for multicurrency 
international  transactions  (transactions  made  internationally  that 
require a currency conversion), which is added to the amount of the 
Purchase, Cash Advance, or credit and retained by VISA. Transactions 
conducted in U.S. military bases, territories, embassies, or consulates 
are not considered international transactions and will not be subject 
to  the  .8%  currency  exchange  fee.  The  exchange  rate  between  the 
transaction  currency  and  the  billing  currency  used  for  processing 

8

international  transactions  is  a  rate  selected  by  VISA  from  the  range 
of  rates  available  in  wholesale  currency  markets  for  the  applicable 
central processing date, which rate may vary from the rate VISA itself 
receives, or the government-mandated rate in effect for the applicable 
central  processing  date.  The  conversion  rate  may  be  different  than 
the  rate  on  the  day  of  the  transaction  or  date  of  the  posting  of  the 
Account. When a credit to the Account does not fully offset a charge 
to the Account due to changes in the rate, I am responsible for the 
differences.

RESPONSIBILITY:  I  agree  to  repay  you  according  to  the  terms  of 
this  Agreement  for  all  Purchases,  Advances,  Balance  Transfers, 
INTEREST CHARGES, TRANSACTION FEES, and other FINANCE 
CHARGES, Late Payment Fees, and all other fees and charges, if any, 
arising from the use of the Card and/or Account by me or any other 
person I permit to use the Account, even if that person exceeds my 
permission. I cannot disclaim responsibility by notifying you, although 
you will close the Account if I so request and I will return all Cards to 
you and I will repay the unpaid balance to you. My obligation to pay 
the  Account  balance  continues  even  though  an  agreement,  divorce 
decree  or  other  court  judgment  to  which  you  are  not  a  party  may 
direct me or one of the other persons responsible to pay the Account. 
Any  person  using  the  Account  and/or  Card  is  jointly  and  severally 
responsible with me for charges he or she makes, but if that person 
signs the Card he or she becomes a party to this Agreement and is 
also responsible for all charges on the Account, including mine. The 
Cards remain your property and I must recover and surrender to you 
all Cards upon your request and/or upon termination of this Account.

TRANSACTION  SLIPS:  My  periodic  statement  will  identify  the 
institution  at  which 
merchant,  electronic  terminal  or  financial 
transactions  were  made,  but  sales,  Cash  Advances,  credit  or  other 
slips cannot be returned with the periodic statement. I will retain the 
copy of such slips furnished at the time of the transaction in order to 
verify my periodic statement. You may assess a reasonable fee for any 
photocopies or slips I request.

PLAN  MERCHANT  DISPUTES:  You  are  not  responsible  for  the 
refusal  of  any  plan  merchant  or  financial  institution  or  electronic 
terminal to honor the Account and/or Card. You are subject to claims 
and defenses (other than tort claims) arising out of goods or services 
I  purchase  with  the  Card  only  if  I  have  made  a  good  faith  attempt 
but have been unable to obtain satisfaction from the plan merchant, 
and: (a) my purchase was made in response to an advertisement you 
sent or participated in sending me; or (b) my purchase cost more than 
$50.00 and was made from a plan merchant in my state or within 100 
miles of my current mailing address. Any other dispute I must resolve 
directly with the plan merchant.

RETURNS  AND  ADJUSTMENTS:  If  a  merchant  discloses  a  policy 
such  as  “no  returns,”  “no  refunds,”  “no  return  or  credit  without 
receipt,” “as is,” “store credit only” or “all sales final,” I will be bound 
by  that  policy  when  I  use  my  Card  to  buy  goods  or  services  from 
that merchant. Merchants and others who honor the Account and/or 
Card may give credit for returns or adjustments, and they will do so 
by sending you a credit slip which you will post to my Account. If my 
credits and payments exceed what I owe you, you will hold and apply 
this credit balance against future Purchases, Advances and Balance 

9

Transfers or if it is $1.00 or more, refund it on  my written request or 
automatically after six (6) months.

UNAUTHORIZED  USE:  If  I  notice  the  loss  or  theft  of  my  Card 
or  a  possible  unauthorized  use  of  my  Card,  I  should  write  to  you 
immediately  at:  P.  O.  Box  10188,  Van  Nuys,  California  91410-0188, 
or call you at (877) 695-2732. I will not be liable for any unauthorized 
use  that  occurs  after  I  notify  you.  I  may,  however,  be  liable  for 
unauthorized use that occurs before my notice to you. In any case, 
my liability will not exceed $50. My liability may be zero ($0) in cases 
of  VISA  Credit  Card  fraud  in  accordance  with  current  VISA  U.S.A., 
Inc. Operating Regulations. This does not apply to ATM transactions 
using the Card and PIN. I agree that in the event of a lost, stolen, not 
received, or counterfeited card, or fraudulent activity on my Account, 
I and all parties given access to the Account will complete an affidavit 
of forgery in a form approved by you, when applicable.  I also agree to 
assist you in determining the facts, circumstances, and other pertinent 
information  related  to  any  loss,  theft  or  possible  unauthorized  use 
of my Card, Account number or PIN and to comply with such other 
procedures as you may require in connection with your investigation.

SURRENDER OF CARD(S): The Card(s) remains your property and, 
if you request, I must surrender to you all Cards you have issued on 
the Account.

LOST OR STOLEN CARD(S) NOTIFICATION AND LIABILITY: I will 
notify  you  AT  ONCE  by  immediately  calling  you  at  (866)  604-0381 
or, if I am outside the U.S., call collect at (727) 570-4881 if I believe 
that the Card, Account number, PIN or any combination of the three 
has been lost or stolen. Telephoning is the best way of keeping my 
possible losses down. I understand that my total liability to you shall 
not exceed $50.00 for any Account and/or Card transactions resulting 
from the loss, theft or unauthorized use of the Account and/or Card 
that occurs prior to the time I give notice to you. Such liability does not 
apply when the Account and/or Card is used to make an electronic 
transfer.

PAYMENTS  MARKED  “PAID  IN  FULL”:  You  may  accept  checks, 
money  orders,  or  other  types  of  payment  marked  “payment  in  full” 
or using other language to indicate full satisfaction of indebtedness, 
without  being  bound  by  such  language  or  waiving  any  rights  under 
this Agreement. Full satisfaction of indebtedness shall be accepted by 
you only in written agreement, signed by an authorized representative 
of the Credit Union. 

JOINT  ACCOUNTS:    If  this  is  a  joint  Account,  each  of  us  will  be 
individually  and  jointly  responsible  for  paying  all  amounts  owed 
under this Agreement.  This means that you can require any one of 
us individually to repay the Account Balance.  Each of us authorizes 
the other to make Transactions individually.  Any one of us may close 
the  Account  and  such  closure  will  be  effective  as  to  all  of  us.    We 
agree that all notices regarding the Account may be sent solely to the 
cardholder whose name and address appears on our billing records.  
If this is a joint account, neither party can be released from his or her 
obligations except upon your approval.

SIGNATURE REQUIREMENT:  In order for my Card to be valid, I must 
activate and sign the Card as soon as I receive it.  However, my liability 
does not depend on whether or not I sign my Card. 

10

CONSUMER PURPOSES:  I may use my Account only for personal, 
family  or  household  uses;  I  may  not  use  the  Account  for  business 
purposes.    If  I  do  use  my  Account  for  business  purposes,  this 
Agreement  still  applies  and  I  must  pay  you  for  those  Transactions.  
You may close my Account if you learn that I am using it for business 
purposes. 

MOBILE PHONES OR OTHER DEVICES:  Smart phones, tablets and 
other electronic devices can store my Card (such as through a mobile 
wallet).  This  means  they  can  be  used  to  make  Purchases  or  other 
Transactions.  Any such Transactions are covered by this Agreement.  
Apps  that  use  my  Card  to  make  Transactions  may  have  separate 
terms of use.  You are not responsible if I violate those terms, or for 
any consequences resulting from any violation.

CHANGING BENEFITS: You reserve the right to change or discontinue 
any benefit, rewards program, service or feature offered in connection 
with my Account, at any time and for any reason.  

CONTACTING YOU:  I agree that you (and/or your authorized agents) 
may  contact  me  at  any  phone  number,  email  address  or  mailing 
address I provide. This includes communications to mobile, cellular/
wireless,  or  similar  devices.    You  may  contact  me  by  live  operator, 
auto-dialer, prerecorded or artificial voice, text or email.  I agree to pay 
any charges assessed by my plan provider for communications you 
send to me, as well as communications I send to you. 

CALL MONITORING:  You may listen to and record telephone calls 
between me and you to monitor and improve the quality of service I 
receive. 

NOTICES:    You  will  send  any  notices  to  my  billing  address,  or,  if  I 
have agreed to receive notices from you in an electronic format, you 
will send notices to me in an electronic form.  You consider a notice 
sent as soon as you mail it.  You consider an electronic notice sent 
as soon as you email it, unless you receive notification that the email 
was undeliverable. 

DELAY  IN  ENFORCEMENT:  You  can  delay  enforcing  any  of  your 
rights under this Agreement without losing them.

GOVERNING  LAW:  I  understand  and  agree  that  this  Agreement  is 
made  in  California  and  shall  be  governed  by  the  laws  of  the  State 
of California to the extent that California law is not inconsistent with 
controlling federal law. I also understand and agree that California’s 
choice  of  law  rules  shall  not  be  applied  if  they  would  result  in  the 
application of non-California law.

INTEGRATED DOCUMENT(S): Any separate sheet of paper labeled 
“Addendum to the Classic VISA Credit Card Agreement and Federal 
Truth  in  Lending  Disclosure  Statement”  which  is  delivered  together 
with this form is an integral part of the Agreement and is incorporated 
herein as if set forth in full.

MEMBERSHIP REQUIREMENT: I understand and agree that I must 
be and remain a member in good standing with you to be eligible for 
continuing Account and/or Card privileges including future Purchases,
Advances  and  Balance  Transfers.  I  understand  and  agree  that  you 
may suspend the Account and/or Card privileges during any period in 
which I do not maintain my membership in good standing with you. 
TERMINATION: You may terminate this Agreement upon my default. 
Either you or I may terminate this Agreement for other good cause. 
In no event shall any termination relieve me of my obligation to repay 

11

sums  already  borrowed,  FINANCE  CHARGES,  Late  Payment  Fees, 
and all other fees and charges hereunder, if any. I agree to return all of 
the Cards issued to me or any party designated by me.
CREDIT  INFORMATION:  I  authorize  you  to  investigate  my  credit 
when  opening,  renewing  or  reviewing  the  Account,  and  I  authorize 
you to disclose information regarding the Account to credit bureaus 
and  other  creditors  who  inquire  of  you  about  my  credit  standing  to 
the  extent  authorized  by  law.  I  understand  that  you  may  provide 
information to credit bureaus about negative information concerning 
my  Account  (such  as  my  insolvency,  delinquency,  late  payment 
or  default  on  my  Account)  which  the  credit  bureaus  may  include  in 
my credit report. If I think you have given incorrect information to a 
consumer  reporting  agency  about  me,  I  may  contact  you  at  (877) 
695-2732 and you will research it.  You will let me know if you agree 
or  disagree  with  me.    If  you  agree  with  me,  you  will  contact  each 
consumer reporting agency you reported to and request a correction.

CHANGE  OF  NAME,  ADDRESS,  EMPLOYMENT  STATUS: 
I 
understand  and  agree  that  I  must  report  to  you  any  change  in  my 
name, address, employment status, or any other information that may 
negatively affect my creditworthiness.

ACCURACY  OF  INFORMATION:  The  information  provided  in  my 
request  for  credit  (Application)  is  accurate  and  I  will  notify  you  in 
writing  immediately  if  there  is  a  change  in  my  financial  condition. 
You  may  retain  the  Application.  I  understand  that  it  is  a  violation  of 
Section  1014,  Title  18,  US  Code  to  make  false  statements  or  over 
value security for the purpose of influencing the action of any federally 
insured  credit  union.  You  may  gather  credit  and/or  employment 
information you deem necessary and appropriate from time to time, 
in  accordance  with  applicable  laws,  and  you  may  give  information 
concerning your credit experience with me to others.

COPY RECEIVED: I acknowledge receipt of a copy of this Agreement
and agree to its terms. This Agreement is the contract which applies
to all transactions on the Account even though the sales, Cash
Advance, credit or other slips I sign or receive may contain different
terms. I understand and agree that all of those who apply for and who
sign for or use the Card or the Account agree to and accept the terms
and conditions of this Agreement.

NOTICE: See the statement below for important information regarding
my right to dispute billing errors.

ADDITIONAL TERMS APPLICABLE TO VISA CHECKS

CHECK USES: I can use the VISA Checks (“Checks” or “Check) to 
purchase goods and services or to obtain cash up to the amount of 
my  Credit  Limit,  or  to  conduct  Balance  Transfers  up  to  the  amount 
of my Credit Limit by using my VISA Check to pay a portion of or my 
entire  account  balance  on  a  credit  card  issued  by  another  financial 
institution.  Use  of  the  Checks  is  a  Cash  Advance  or  a  Balance 
Transfer on my VISA Account. You will charge interest beginning as 
of  the  date  the  Check  posts  to  my  account.    I  cannot  avoid  paying 
interest on Check transactions.  Any special rules applicable to credit 
card  purchases  described  in  this  Agreement  or  any  other  features 
pertaining to card purchases do not apply to Checks.

LIMITATIONS: You are not required to honor a Check that will cause 
me to exceed my Credit Limit. You may refuse to pay a Check if at the 
time the Check is presented, I am in default or you have suspended, 
terminated or canceled the Account, the Check is not in the form you 

12

have issued to me, my signature or the payee’s name or endorsement 
is missing on the Check or the Check appears altered or my Check 
is post-dated. Each Check must be in the form you have issued me. 
Checks  may  be  used  only  by  the  person(s)  whose  name(s)  is/are 
printed on the Check. I am responsible for all authorized uses of the 
Checks.  I  may  not  use  the  Checks  to  pay  any  amount  which  I  owe 
you pursuant to this Agreement. Certain merchants may inform me of 
their intent to convert my Check payment to an electronic ACH debit.  
For  mailed  payments,  this  notification  will  be  provided  at  the  time  I 
receive a bill.  For payments made in person, this notification will be 
provided at the time payment is made.  I understand and agree that 
Checks are ineligible for conversion to an ACH debit and if presented 
by  a  merchant  to  you  for  payment,  you  are  required  to  reject  and 

return the entry.  Using Checks for payments to merchants who have 

notified me of their intent to convert my check to an ACH debit may 

result  in  merchant  returned  item  fees  and/or  late  charges.    I  further 

understand and agree that I may not attempt to authorize a one-time 

advance  from  my  Account  via  ACH  by  providing  Check  information 

(such as the routing, account, and serial numbers) to a merchant or 

other payee in person, via the Internet or by telephone for the purpose 

of having such merchant or other payee electronically initiate a funds 

transfer.  You will not be liable for any fees I incur as a result of your 

failure to honor a Check that is converted to an ACH debit.

PERIODIC  STATEMENTS:  My  periodic  statement  will  show  me  an 
itemization  of  the  Checks  posted  to  the  Account  during  the  billing 

cycle. Checks paid by you will not be returned to me with my periodic 

statements.

STOP PAYMENT: Provided such request is timely, so that you have 
a reasonable opportunity to act upon it under your rules, I may order 

stop payment on a Check drawn on the Account, other than one that 

has  been  guaranteed.  In  the  event  of  an  oral  stop  payment  order, 

the  order  shall  be  valid  for  only  fourteen  (14)  days  thereafter  unless 

confirmed  in  writing.  A  written  stop  payment  order  will  remain  in 

effect only six (6) months unless renewed in writing. I have the burden 

of  establishing  the  fact  and  amount  of  loss  resulting  from  payment 

contrary to a binding stop payment order. You will charge a fee as set 

forth in the enclosed Schedule of Fees for each Check when I place 

a stop payment on my Check(s) which will be billed to the Account. 

You are not required to notify me when a stop payment order expires.  

If  you  re-credit  my  Account  after  paying  a  Check  over  a  valid  and 

timely stop payment order, I agree to sign a statement describing the 

dispute with the payee, to assign to you all of your rights against the 

payee  or  other  holders  of  the  check  and  to  assist  you  in  any  legal 

action.  I agree to indemnify and hold you harmless from all costs and 

expenses,  including  attorneys’  fees,  damages,  or  claims,  related  to 

you honoring your stop payment request or in failing to stop payment 

of an item as a result of incorrect information provided to you or the 

giving of inadequate time to act upon a stop payment request.

SURRENDER OF VISA CHECKS: The Checks are your property. You 
reserve the right to revoke them at any time. I agree to return them at 

your request.

13

My Billing Rights: Keep this Document for Future Use

This  notice  tells  me  about  my  rights  and  your  responsibilities 

under the Fair Credit Billing Act.

What To Do If I Find a Mistake on My Statement

If I think there is an error on my statement, I must write to you at: Los 

Angeles Police Federal Credit Union

P. O. Box 10188, Van Nuys, CA 91410-0188

I  may  also  contact  you  via  secure  e-mail  by  visiting  the  LAPFCU 

website, www.lapfcu.org, and clicking on “Contact” and “e-mail”.

In my letter, I must give you the following information:

• Account information: My name and Account number.

• Dollar amount: The dollar amount of the suspected error.

• Description of problem: If I think there is an error on my bill, I must 

describe what I believe is wrong and why I believe it is a mistake.

I must contact you:

• Within 60 days after the error appeared on my statement.

• At least 3 business days before an automatic payment is scheduled,
if I want to stop payment on the amount I think is wrong.

I  must  notify  you  of  any  potential  errors  in  writing  or  electronically. 
I  may  call  you,  but  if  I  do  you  are  not  required  to  investigate  any 
potential errors and I may have to pay the amount in question.

What Will Happen After You Receive My Letter

When you receive my letter, you must do two things:

1.  Within  30  days  of  receiving  my  letter,  you  must  tell  me  that  you 
received my letter. You will also tell me if you have already corrected 
the error.

2. Within 90 days of receiving my letter, you must either correct the 
error or explain to me why you believe the bill is correct.

While you investigate whether or not there has been an error:

•  You  cannot  try  to  collect  the  amount  in  question,  or  report  me  as 
delinquent on that amount.

• The charge in question may remain on your statement, and you may 
continue to charge me interest on that amount.

• While I do not have to pay the amount in question, I am responsible 
for the remainder of my balance.

• You can apply any unpaid amount against my credit limit.

After you finish your investigation, one of two things will happen:

• If you made a mistake: I will not have to pay the amount in question 
or any interest or other fees related to that amount.

•  If  you  do  not  believe  there  was  a  mistake:  I  will  have  to  pay  the 
amount in question, along with applicable interest and fees. You will 
send me a statement of the amount I owe and the date the payment is 
due. You may then report me as delinquent if I do not pay the amount 
you think I owe.

If I receive your explanation but still believe my bill is wrong, I must 
write to you within 10 days telling you that I still refuse to pay. If I do 
so, you cannot report me as delinquent without also reporting that I 
am questioning my bill. You must tell me the name of anyone to whom 

14

you reported me as delinquent, and you must let those organizations 
know when the matter has been settled between us.

If you do not follow all of the rules above, I do not have to pay the first 
$50 of the amount I question even if my bill is correct.

My Rights If I Am Dissatisfied With My Credit Card Purchases

If I am dissatisfied with the goods or services that I have purchased 
with  my  credit  card,  and  I  have  tried  in  good  faith  to  correct  the 
problem  with  the  merchant,  I  may  have  the  right  not  to  pay  the 
remaining  amount  due  on  the  purchase.  To  use  this  right,  all  of  the 
following must be true:
1. The purchase must have been made in my home state or within
100 miles of my current mailing address, and the purchase price must 
have been more than $50. (Note: Neither of these are necessary if my 
purchase was based on an advertisement you mailed to me, of if you 
own the company that sold me the goods or services.)

2. I must have used my credit card for the purchase. Purchases made
with Cash Advances from an ATM or with a check that accesses my 
credit card account do not qualify.

3. I must not have fully paid for the purchase.

If  all  of  the  criteria  above  are  met  and  I  am  still  dissatisfied  with 
the  purchase,  I  must  contact  you  in  writing  or  electronically  at:  Los 
Angeles Police Federal Credit Union P. O. Box 10188, Van Nuys, CA 
91410-0188; or

I may contact you via secure e-mail by visiting the LAPFCU website, 
www.lapfcu.org, and clicking on “Contact” and “e-mail”.

While you investigate, the same rules apply to the disputed amount as 
discussed above. After you finish your investigation, you will tell me 
your decision. At that point, if you think I owe an amount and I do not 
pay, you may report me as delinquent.

FORM L-563 1/18 

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