Credit Union of Colorado, A Federal Credit Union 
VISA PLATINUM PREFERRED and VISA PLATINUM CREDIT CARD AGREEMENT 
Card Services Department: 1390 Logan Street, Denver, CO 80203  (303) 832-4816  1-800-444-4816 

Use of your ACCOUNT or the CARD by you or anyone else who you authorize or permit to use your ACCOUNT or CARD, means you accept this 
Agreement.  In this Agreement the words you and your mean each and all of those who apply for the CARD, or who use the ACCOUNT or CARD.  
CARD means the VISA credit card and any duplicates and renewals we issue.  ACCOUNT means your VISA Credit Card line of credit account with 
us.  We, us, our and Credit Union means Credit Union of Colorado, A Federal Credit Union.

1.    Responsibility.    You  agree  to  repay  all  debts  and  the  FINANCE 
CHARGE arising from the use of the card and the card account.  If you 
permit  other  persons  to  use  your  card  and  access  code,  you  are 
responsible for any transactions they authorize or conduct on any of your 
accounts.  You cannot disclaim responsibility by notifying us, but we will 
close the account for new transactions if you request.  Your obligation to 
pay the account balance continues even though an agreement, divorce 
decree or other court order to which we are not a party may direct you or 
one of the other parties to pay the account. 

2.  Liability for Unauthorized Use/Lost Card Notification.  If you notice 
the loss or theft of your card or a possible unauthorized use of your card, 
notify the VISA Network immediately at 1-800-453- 4270 or contact the 
credit  union  during  normal  business  hours  at  1-800-444-4816  or 
(303)812-1967.  You  will  not  be  liable  for  any  unauthorized  use  that 
occurs after you notify us.  If a transaction is made with your Visa credit 
card or the card number without your permission and is either a Visa 
network  or  Interlink  transaction,  you  will  have  no  liability  for  the 
transaction.  You will not be liable unless we determine that you were 
"grossly negligent" or fraudulent in the handling of your account.  For 
transactions on other networks, you may be liable for unauthorized use 
that occurs before you notify us.  However, your liability will not exceed 
$50.00. 

3.  Credit Line.  We will establish a Line of Credit for you when we issue 
the card.  You agree not to let the account balance exceed this approved 
Credit Line. Each payment you make on the account will restore your 
Credit Line by the amount of the payment which is applied to principal.  
You  may  request  an  increase  in  your  Credit  Line,  which  must  be 
approved by us.  By giving you written notice we may reduce your Credit 
Line from time to time, revoke your card and terminate this Agreement.  
You may also terminate this Agreement at any time, but termination by 
either of us does not affect your obligation to pay the account balance.  
The cards remain our property and you must recover and surrender to us 
all cards upon our request and upon termination of this Agreement. 

4.  Credit Information.  You authorize us to investigate your credit when 
opening, renewing or reviewing your account, and you authorize us to 
disclose information regarding your account to credit bureaus and other 
creditors who inquire about your credit standing. 

5.  Monthly Payment.  We will mail you a monthly statement showing 
your  Previous  Balance  of  purchases  and  cash  advances, the  current 
transactions on your account, the unused available credit, the FINANCE 
CHARGE due on purchases and cash advances, any other billed fees, 
the total New Balance, and the Minimum Payment.  Every month you 
must pay  at least the  Minimum Payment. A late fee of $15.00 will be 
imposed on any minimum payment not paid within ten (10) days after the 
scheduled due date. You may authorize us to automatically transfer the 
Minimum Payment from your share or share draft account.  You may pay 
more frequently, pay more than the Minimum Payment, or pay the total 
New  Balance  in  full,  which  will  reduce  the  FINANCE CHARGE.   The 
Minimum Payment will  be  either  (a)  2% of your total New Balance or 
$20.00, whichever is greater, or your total New Balance, if it is less than 
$20.00, plus (b) any delinquent amounts from prior billing periods or any 
amount  over  limit,  whichever  is  greater.    At  any  time  your  total  New 
Balance exceeds your Credit Line, you must immediately pay the excess. 
Payments are applied as follows (1) to FINANCE CHARGE, (2) higher 
interest rate balances, (3) lower interest rate balances. 

6. Grace Period.  There is a GRACE PERIOD of at least 25 days on 
Purchases  if  certain  conditions  are  met.    You  can  avoid  an  interest 
charge on Purchases by paying the full amount of the new Balance on or 
before  the  Payment  Due  Date.    Otherwise,  the  new  Balance  of 
Purchases  AND  subsequent  Purchases  will  be  subject  to  an  interest 
charge.    There  is  no  grace  period  for  cash  advances  or  balance 
transfers.  An interest charge is imposed from the date of posting of each 
cash advance or balance transfer. 

7. How We Calculate Your Balance Subject to Interest Charges.  We 
use a method called “average daily balance (including new purchases).” 
We figure the interest charge on your account by applying the periodic 
rate to the “average daily balance” of your account. To get the “average 
daily balance” we take the beginning balance of your account each day, 
add any new purchases or cash advances and other debits, and subtract 
any payments or credits. This gives us the daily balance. Then, we add 
up all the daily balances for the billing cycle and divide the total by the 
number  of  days  in  the  billing  cycle.  This  gives  us  the  “average  daily 
balance.”    Fees  are  not  included  in  the  average  daily  balance 
calculations.  Balance transfers are treated as cash advances. 

8.  Interest Charges.  The interest charge for each statement cycle is 
determined by applying the monthly periodic rate to the average daily 
balance of your account, including current transactions.  The monthly 
periodic rate will be a variable rate based upon a corresponding ANNUAL 
PERCENTAGE RATE tied to an index.  The index is the “prime rate” as 
published in the Money Rate’s table of the Wall Street Journal (Western 
Ed.).    The  index  value  used  for  a  given  billing cycle will be the value 
published on the last day of your previous billing cycle.  If the index is not 
published on that day, the most recently published value before that date 
will be used to determine the monthly periodic rate.  If more than one 
prime  rate  is  published,  the  index  will  be  the  highest  of  the  rates 
published.    The  ANNUAL  PERCENTAGE  RATE  applicable  to  your 
account  is  determined  by  adding  the  index  and:  three  percent  for 

Platinum Preferred, four percent for Platinum Preferred Rewards, five or 
seven  percent  for  Platinum,  and  six  or  eight  percent  for  Platinum 
Rewards.  The ANNUAL PERCENTAGE RATE for the billing cycle will be 
divided by twelve to get the monthly periodic rate for the billing cycle.  If 
the Wall Street Journal ceases to publish the index, the credit union will 
choose a new index and give you notice of its choice.  Regardless of the 
index value, the ANNUAL PERCENTAGE RATE will never exceed 21% 
or the maximum allowed by law. Interest charges are posted on the day 
that statements are generated by the credit union.  An increase in the 
rate may result in an increase in the amount of the interest charge.  

9.  Default.  You will be in default, and we may, without notifying you in 
advance, close your Account, cancel all Cards issued on it, and demand 
immediate payment of your entire balance if any of the following occurs: 
you fail to make a payment when it is due; you do not follow the terms of 
the  Agreement  in  any  way;  you  have  made  any  false  or  misleading 
statement on the application for your Account; you fail to pay any other 
loans you owe us; you become insolvent or die; there is an attachment, 
execution, or levy against you or your property; you make an assignment 
for the benefit of creditors; a bankruptcy petition is filed by or against you; 
a guardian, conservator, receiver, custodian, or trustee is appointed for 
you; you are generally not paying your debts as they come due; or there 
has been an adverse change in your financial standing.  If you are in 
default and fail to pay any amounts you owe on your Account, you will be 
liable for our costs of collection and, if we refer this claim to an attorney 
for collection, you will be liable for any reasonable attorney’s fees we 
incur, plus the costs and expenses of any legal action. 

10.  Using the Account.  You agree that you will not use your card for 
any transaction that is illegal under applicable federal, state or local law. 
Your  Account  can  be  used  to  purchase  goods  and  services  from 
participating establishments (“Merchants”).  When you make a Purchase 
by  telephone  or  mail,  you  may  not  receive  a  receipt  or  have  other 
documentation  of  the  transaction.    You  agree  to  accept  liability  for 
Purchases  you  make  or  authorize  to  be  made  even  though  no 
documentation exists.  You can use your Account to obtain cash either by 
presenting your Card at any financial institution that accepts the Card or 
by making a withdrawal of cash at an automatic teller machine (“ATM”), 
or by making a transfer through Online Banking, mobile banking, or  our 
automated telephone system.  These transactions are treated as Cash 
Advances  on  your  Account.    Your  monthly  statement  will  identify  the 
merchant, electronic terminal or financial institution where transactions 
were  made.    Transaction  documents  will  not  be  returned  with  the 
statement.  You must retain your copy of such documents to verify with 
your monthly statement.  There is a charge for photocopies of documents 
you request.  We are not responsible if anyone refuses to honor your 
card, nor are we responsible for anything purchased with your Card. 

11.  Returns and Adjustments.  Merchants and other institutions may 
give  credit  for  returns  or  adjustments.    If  your  credits  and  payments 
exceed what you owe us, we will apply this credit balance against future 
purchases and cash advances.  If the credit balance on your account is 
$1 or more, we will refund it upon your written request or deposit it in your 
Share savings account automatically after six months. 

12.   Foreign  Transactions.   Purchases, cash  withdrawals, and cash 
advances made in foreign currencies will be debited from your account in 
U.S. Dollars.  The exchange rate between the transaction currency and 
the billing currency used for processing international transactions is a 
rate  selected  by  VISA  from  a  range  of  rates  available  in  wholesale 
currency markets for the applicable central processing date, which rate 
may vary from the rate VISA itself receives or the government-mandated 
rate in effect for the applicable central processing date. The exchange 
rate used on the processing date may differ from the rate that would have 
been used on the purchase date or cardholder statement posting date. A 
fee of 1% of the amount of the transaction, calculated in U.S. dollars, will 
be  imposed  on  all  multi  currency  foreign  transactions,  including 
purchases, cash advances and credits to your account.  A fee of 0.80% 
of  the  amount  of  the  transaction,  calculated  in  U.S.  dollars,  will  be 
imposed on all single currency foreign transactions, including purchases, 
cash advances and credits to your account.  A foreign transaction is any 
transaction  that  you  complete  or  a  merchant  completes  on  your  card 
outside of the United States, with the exception of U.S. military bases, 
U.S. territories, U.S. embassies or U.S. consulates.   

13.    Security  Interest.    You  grant  us  a  security  interest  in  all 
individual and joint share and/or deposit accounts you have with us 
now and in the future to secure your credit card account.  When you 
are  in  default,  you  authorize  us  to  apply  the  balance  in  these 
accounts to any amounts due. Shares and deposits in an Individual 
Retirement Account, and any other account that would lose special 
tax treatment under state or federal law if given as security, are not 
subject to the security interest you have given in your shares and 
deposits. 

14.  Effect of Agreement.  This Agreement is the contract which applies 
to all transactions on your account even though the sales, cash advance, 
credit  or  other  documents  you  sign  or  receive  may  contain  different 
terms.  We may amend this agreement from time to time by sending you 
the advance written notice required by law. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
15.    Warning  -  The  terms  of  this  agreement  may  be  changed  in 
accordance with applicable law.  We may modify any of the terms set 
forth in this agreement, including but not limited to the interest charge 
and payment schedule, and any of the terms applicable to the use of the 
Card upon such notice as is required by applicable laws and regulations. 

16.    Miscellaneous.    (a)  We  may  charge  fees  from  time  to  time  by 
sending you written notice required by law.  (b) You agree to pay a fee for 
non-sufficient fund checks.  (c) A late fee of $15.00 will be imposed on 
any minimum payment not paid within ten (10) days of the scheduled due 
date.    This  late  fee  will  be  added  to  your  account  balance.    (d)  This 
Agreement will be governed by the laws of the State of Colorado and 
applicable  federal  laws.    If  any  part  of  this  Agreement  becomes 
unenforceable,  it  will  not  make  any  other  part  unenforceable.    This 
agreement is severable. (e) All obligations to us shall be paid in U.S. 
dollars at 1390 Logan Street, Denver, Colorado 80203 by mail or at any 

Credit Union office.  (f) We can accept late payments or partial payments 
or  checks  or  money  orders  marked  "paid  in  full"  or  similar  language, 
without losing any of our rights under this Agreement.  (g) If you change 
your address, you must notify us of your new address within ten days.  (h) 
You may request us to pay off in whole or in part another credit account 
or charge account for you.  Monies advanced by this type of request shall 
be Cash Advances.  Our canceled checks shall be conclusive proof of 
the Cash Advance.  (i) Checks you write to access your Account will be 
treated  as  Cash  Advances  when  signed  by  you.    All  rules  and 
agreements regarding checking accounts apply to these checks.   

17.    Copy  Received.    You  acknowledge  receipt  of  a  copy  of  this 
Agreement, a copy of the "rights to dispute billing errors" below and the 
Electronic Funds Transfer Disclosure Statement. 

Your Billing Rights: Keep This Document For Future Use 
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement  
If you think there is an error on your statement, write to us at: 

Credit Union of Colorado, A Federal Credit Union 
1390 Logan Street, Denver, CO 80203 
In your letter, give us the following information: 

•  Account information: Your name and account number. 
•  Dollar amount: The dollar amount of the suspected error. 
•  Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is 

a mistake. 
You must contact us: 

•  Within 60 days after the error appeared on your statement. 
•  At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is 

wrong. 
You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential 
errors and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter  
When we receive your letter, we must do two things: 

1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already 

corrected the error. 

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 

•  We cannot try to collect the amount in question, or report you as delinquent on that amount. 
•  The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 
•  While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
•  We can apply any unpaid amount against your credit limit. 
After we finish our investigation, one of two things will happen: 

  If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. 
  If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and 
fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as 
delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to 
pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the 
name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been 
settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even 
if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases  
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to 
correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. 
To use this right, all of the following must be true: 

1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the 

purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an 
advertisement we mailed to you, or if we own the company that sold you the goods or services.) 

2.  You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check 

that accesses your credit card account do not qualify. 

3.  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing [or electronically] at: 

Credit Union of Colorado, A Federal Credit Union 
1390 Logan Street, Denver, CO 80203 

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell 
you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent. 

Revised 9/15/17 Form 5802 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Platinum Preferred Rewards Pricing Effective 11/19/2019 

Interest Rates and Interest Charges 

Annual Percentage Rate 
(APR) for Purchases 
Balance Transfers, and 
Cash Advances 

Paying Interest  

12.75%  

This APR will vary with the market based on the Prime Rate. 

Your due date is at least 25 days after the close of each billing cycle. We will not charge 
you any interest on purchases if you pay your entire balance by the due date each month. 
 We will begin charging interest on cash advances and balance transfers on the 
transaction date. 

For Credit Card Tips from 
the Consumer Financial 
Protection Bureau 

To learn more about factors to consider when applying for or using a credit card, visit the 
website of the Consumer Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore 

Fees 

Annual Fee 

None 

Transaction Fees 
 

Foreign Transaction 

1% of each transaction in U.S. dollars for multi currency transactions.  0.80% of each 
transaction in U.S. dollars for single currency transactions.  

Penalty Fees 
 

Late Payment 

$15 

How We Will Calculate Your Balance: We use a method called “average daily balance (including new purchases).”  See your 
Credit Card Agreement for more details. 

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is provided in your Credit Card 
Agreement.