CREDIT CARD AGREEMENT 
AND DISCLOSURES

THIS IS YOUR AGREEMENT AND DISCLOSURE 
STATEMENT WITH ASSOCIATED CREDIT UNION. 
PLEASE READ IT CAREFULLY AND KEEP IT FOR YOUR 
RECORDS. IT SUPERSEDES ALL PRIOR AGREEMENTS 
AND DISCLOSURE STATEMENTS RELATING TO 
YOUR ACCOUNT. YOU DO NOT HAVE TO SIGN THIS 
AGREEMENT. YOUR AGREEMENT TO ALL OF THESE 
PROVISIONS, AS AMENDED FROM TIME TO TIME 
INCLUDING THE CARD ISSUED BY US, WILL BE 
SHOWN BY YOUR APPLICATION FOR THE CARD, YOUR 
ACCEPTANCE OF THE CARD, OR YOUR USE OF THE 
CARD, WHICHEVER OCCURS FIRST.

1. Definitions Used To Understand Your Agreement With 
Us: In this Agreement, the word “Card” means either one 
or more VISA credit cards and any duplicates, renewals or 
substitutions we issue. The words, “you,” “your,” and “yours” 
mean all cardholders (borrowers and co-borrowers); anyone 
any cardholder permits to use the Card(s); as well as any 
authorized user for whom an additional Card(s) is issued to 
the extent of their purchases and cash advances, as well as 
transactions by anyone they permit to use the Card(s). The 
word “cardholder” means any applicant or co-applicant to 
whom a Card is issued by us. The words “Credit Union,” “we,” 
“us,” and “our” mean Associated Credit Union. “Applicable 
Law” shall include: “(i) Visa U.S.A. Inc. Bylaws, Visa U.S.A. 
Inc. Operating Regulations, Visa U.S.A. Inc. Certificate of 
Incorporation, Visa International Bylaws, and Visa International 
Operating Regulations; and (ii) any and all laws, treaties, rules, 
regulations, or regulatory guidance of the government of the 
United States, any state thereof, or of any applicable foreign 
government or state thereof, as the same may be amended 
and in effect from time to time.

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ACU 360 (Rev 7/1/2020)

2. Your Pledge Of Shares And Security Interest For Your 
Loan Advances:  

BY SIGNING AN APPLICATION, ACCEPTANCE OR 
AUTHORIZED USE OF ANY CREDIT CARDS, YOU GRANT 
AND PLEDGE A CONSENSUAL LIEN TO US ON ALL 
SHARES TO SECURE PAYMENT OF YOUR OBLIGATIONS 
ON THIS ACCOUNT. IN ADDITION, YOU ACKNOWLEDGE 
OUR STATUTORY LIEN RIGHTS UNDER GEORGIA STATE 
STATUE; YOU AGREE THAT SUCH A LIEN IS IMPRESSED 
AS OF THE DATE THAT THIS ACCOUNT IS OPENED; 
AND YOU AGREE THAT WE CAN APPLY THE SHARES 
PLEDGED AT THE TIME OF ANY DEFAULT ON THIS 
ACCOUNT WITHOUT FURTHER NOTICE. “Shares” for 
the purpose of your pledge to secure your obligations to 
the Credit Union means all deposits in any share savings, 
share draft, club, certificate, P.O.D., revocable trust or 
custodial account(s), whether jointly or individually held -- 
regardless of contributions, that you have on deposit now 
or in the future. Your pledge does not include any I.R.A., 
Keogh, tax escrow, irrevocable trust or fiduciary account 
in which you do not have a vested ownership interest.

Military Lending Act Partial Exception: If you or your 
dependents are expressly covered and entitled to the 
protections provided by the Military Lending Act then NO 
PLEDGE OF SHARES OR LIEN ON SHARES APPLIES 
EXCEPT FOR A SHARED SECURED CREDIT CARD 
FOR WHICH YOU EXECUTE A SEPARATE SECURITY 
AGREEMENT. Any provisions of the Agreement (below) 
that address the items expressly excepted in any section 
to the contrary also do not apply to such Loans. 

SECURITY AGREEMENT: “Non-Purchase-Money Security 
Interests” Payments on your Account are secured by any 
security interest in any property securing your other obligations 
to the Credit Union, whether existing now or in the future, 
except your household goods and your primary residence. 
“Purchase-Money Security Interests” You hereby grant Credit 
Union security interest in all property purchased/acquired 
by you or any authorized user pursuant to the use of this 
Account, including a purchase-money security interest in any 
household goods purchased / acquired with an extension of 
credit upon this Account. These Purchase-Money Security 

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Interests shall secure faithful performance of all obligations 
arising under this Agreement; and the Credit Union shall have 
all of the rights of a secured party in accordance with Article 
Nine of the Uniform Commercial Code and/or other applicable 
law.

3. How To Use This Account: You must sign the Card in 
order to use it. You can purchase or lease goods and services 
(“Purchases”) from any merchant who honors your Card up 
to your maximum credit limit by presenting your Card and 
signing a sales slip. You may also use the Card to obtain cash 
loans (“Cash Advances”) up to your maximum credit limit from 
financial institutions that accept the VISA credit card. You 
agree not to present your Card to obtain a Cash Advance (up 
to $1000 per day) for any extension of credit in excess of your 
available Credit Limit (the difference between your outstanding 
balance and your maximum credit limit) on your account. 
Certain purchases and cash advances require authorization 
prior to completion of the transaction. In some cases, you may 
be asked to provide identification. If our system is not working, 
we may not be able to authorize a transaction, even though 
you have sufficient credit available. Also, for security reasons, 
we may block the use of your Card in certain countries or 
geographic areas. We will have no liability to you or others if 
any of these events occur.

You authorize us to honor any Purchase or Cash Advance you 
make by telephone or mail on this account. You agree that a 
signature is not necessary as identification in such cases. We 
reserve the right to refuse to honor any request for credit, to 
reduce your credit limit or terminate your account at any time 
using our sole discretion, based on changes in the economy, 
the Credit Union’s financial condition, your creditworthiness or 
for any other reason not prohibited by law.

4. ATM Access: If you have received a personal identification 
number (PIN), you may use your Card and PIN to obtain 
Cash Advances at any Automatic Teller Machine (“ATM”) that 
accepts your Card. Your PIN is confidential and should not 
be disclosed to anyone. You agree not to write your PIN on 
your Card, you will not keep your Card and PIN together, 
and you will not provide your PIN to anyone who is not 
an authorized user. Except as otherwise provided in this 
agreement, advances through ATM access will be treated as 

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Cash Advances under this Agreement. Advances at authorized 
ATM’s are limited to a total of $1,000 during any 24-hour 
period. The total of all cash advances on your Visa Account 
and any withdrawals from your other accounts through an 
ATM in any 24-hour period may be combined for the purpose 
of this limitation. Associated Credit Union charges a 3% ATM 
Cash Advance fee. Owners of ATMs that we do not own 
may charge fees in addition to any fees disclosed in this 
Agreement. This is not a fee charged by your Credit Union; 
however, any such fee will be added to your account. The 
party charging the fee is required to provide appropriate 
disclosures to you with regard to any such fees.

5. Your Maximum Credit Limit: Your Maximum Credit Limit 
will appear on the new account welcome letter in which 
you receive your Card and on your monthly statement. At 
our discretion, we may change your credit limit at any time, 
and may provide separate limits for purchases and for cash 
advances. We will notify you if we do, either by mail or through 
your monthly billing statement. You may request a change to 
your credit limit by applying online, or contacting the Credit 
Union by telephone or mail. Your continued use of the card 
will show your agreement to any such increase. If you object 
to an increase in your credit limit, you must notify Credit 
Union in writing. Upon receipt of such notice, your credit 
limit will be reduced to its prior limit; however, you will be 
responsible to pay any amounts by which you have exceeded 
the reduced limit. You agree to pay any amounts you owe 
that exceed your maximum credit balance upon demand. 
You agree we are not obligated to extend to you credit for 
any amount that would cause your outstanding balance to 
exceed your Maximum Credit Limit, or for any amount if your 
outstanding balance already exceeds your Maximum Credit 
Limit. Any increase in your Maximum Credit Limit requested 
by you will require an written application for our approval. In 
assessing your credit limit under the provisions in this Section 
(either at our discretion or upon request): (a) we may and you 
authorize us to review your credit history, including consumer 
credit reports; (b) you authorize us to have this review made 
by third parties to determine whether you meet the criteria 
we have set for such an increase; and (c) this process shall 
not be pre-screening under the Fair Credit Reporting Act or 
other applicable laws or regulations based on our existing 
relationship and this Agreement.

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Credit balances in excess of $1.00 will be refunded to you 
immediately after collection as provided herein by mailing 
a check to the address to which statements are provided 
payable to the order of any cardholder. You agree that the 
Maximum Credit Limit will at no time exceed the agreed upon 
amount, and that any credit balance will not be available or 
increase the Maximum Credit Limit available for new purchases 
or cash advances during any billing cycle.

Limits For ATM And Over-The-Counter Cash Advances 
are set to $1,000 daily. Exceptions can be determined by 
contacting the Credit Union’s VISA Department as set forth at 
the end of this Agreement. 

6. General Terms Governing Your Payments: You will be 
jointly and severally liable and agree to pay the Credit Union 
for all charges (purchases, cash advances, finance charges, 
and other charges added to your Account under the terms 
of this or any other agreements with us) extended to you or 
anyone else using any Card issued for your account, unless 
the use of such Card is by a person other than you, who does 
not have actual, implied or apparent authority for such use and 
from which you receive no benefit. Authority includes, but is 
not limited to, any authorized users permitting another person 
to use any Card(s). Further, all user’s are obligated to us for all 
charges they make, authorize or permit. The Credit Union can 
accept late or partial payments as well as payments that are 
marked with “paid in full” or other restrictive endorsements, 
without losing any of our rights under this Agreement. You 
must pay the Credit Union in U.S. dollars drawn on funds on 
deposit in the United States. If you make payment with other 
currencies or from an institution domiciled outside the United 
States, then your payment will not be credited until the funds 
have been collected by us in U.S. dollars. The Credit Union 
will determine the method of applying payments and credits to 
your account, which will in all respect comply with any specific 
requirements of applicable laws.

Unless otherwise required by specifically applicable laws, all 
payments received during normal business hours, by 5:00 
PM EST Monday-Friday, will be credited that day. Payments 
received over the weekend or on a holiday will be credited the 
next business day.

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To protect you and us, the Credit Union, in its sole 
discretion, may place a temporary freeze on all or part 
of the credit available to you for new purchases or cash 
advances under this agreement any time the Credit Union 
receives a large payment ($2,500 or more), by a method 
other than cash or certified funds, the Credit Union may 
freeze your credit line for up to 8 days.

7. Minimum Payment Due: You can pay off your account 
balance in full each month or you can pay in monthly 
installments. If you do not pay your balance in full, you agree to 
pay at least a minimum payment of 3% of your New Balance 
(rounded to the nearest whole dollar) or $10.00, whichever 
is greater at the end of each statement period. If the New 
Balance shown on your periodic statement is $10.00 or less, 
you agree to pay this amount. Unless the Credit Union takes 
other action as a result of a default under this Agreement, 
the Minimum Payment Due will also include any amount that 
is past due and any amount by which your new balance 
exceeds your credit limit. Payments and credits will be applied 
first to pay billed but unpaid finance charges; annual fee (if 
applicable); late charges, and other fees or charges provided 
for herein; and next to unpaid cash advances; and then to 
your unpaid purchase balance. The balance with the highest 
interest rate will be paid off first. You must pay at least the 
minimum payment each month, but you may pay more than 
that amount at any time without a penalty. The sooner you 
pay your new balance, the less you will have to pay in finance 
charges. The “Payment Due Date” will be shown on your 
periodic statement.

Grace Period For Repayment Of The Balance For 
Purchases: Grace period for repayment of the balance for 
purchases is approximately 25 days from the close of the 
billing cycle. See your statement for billing cycle date.

8. Returns And Adjustments Regarding Your Transaction 
With Merchants: Merchants and others who honor your Card 
may give credit for returns or adjustments, and they will do so 
by sending the Credit Union a credit which will be posted to 
your Account. If your credits and payments exceed what you 
owe the Credit Union, the amount will be applied against future 
purchases and cash advances. If the credit balance amount is 
$1.00 or more, it will be refunded upon your request. 

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9. Additional Charges For Transactions In A Foreign 
Currency And “Cross-Border” Transactions. 
Currency Conversion Fee: If you effect or authorize a 
transaction with your access device in a currency other than 
US Dollars, VISA will convert the charge into a US Dollar 
amount. The VISA currency conversion procedure includes 
use of either a government mandated exchange rate, or a 
wholesale exchange rate selected by VISA, as applicable. The 
exchange rate VISA uses will be a rate in effect on the day the 
transaction is processed. This rate may differ from the rate in 
effect on the date of the purchase or the date the transaction 
was posted to your account. A Currency Conversion Fee of up 
to 2% will be applied to transactions that are converted from 
foreign currencies to U.S. dollars. Cross-Border Transaction 
Fee: In addition, VISA charges us a Cross-Border Assessment 
up to 1% on each transaction on all cross border transactions 
regardless of whether there is a currency conversion. For 
purposes of this Section, “cross-border transaction” shall 
include both (a) transactions initiated in a foreign country 
which are subsequently settled in the United States, and 
(b) transactions initiated in the United States but which are 
ultimately settled in a country outside of the United States. 
The Credit Union will assess these fees to you to reimburse 
it for the fee it is required to pay for each of your transactions 
subject to these terms. The Cross-Border transaction fee will 
be shown separately on your periodic billing statement. The 
Currency Conversion Fee, if it applies to the transaction, will be 
included in the transaction amount posted on your statement.

10. Finance Charges: WILL BE IMPOSED IN THE 
FOLLOWING MANNER AND WILL BE IN AMOUNTS NOT IN 
EXCESS OF THOSE PERMITTED BY LAW:

(a) PURCHASES: (1) No finance charge will be imposed 
during the next billing cycle (defined as the time interval 
between regular monthly billing statement dates) if you pay the 
entire new balance shown on the current periodic statement 
and we receive your payment on or before the payment due 
date shown on the statement. (2) In all other cases, a finance 
charge will be imposed based on the average daily balance 
of all purchases and debit adjustments, hereafter referred 
to as purchases. The average daily balance is the sum of all 
outstanding purchases, which is determined by including new 
purchases and deducting payments or credits and excluding 

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any unpaid finance charge for your Account on each day of 
the billing cycle divided by the number of days in the billing 
cycle. A purchase appearing on the periodic statement is 
considered a part of the outstanding balance from the date 
of posting. (3) The amount of the finance charge is calculated 
by multiplying the average daily balance for purchases by the 
monthly periodic rate. The monthly periodic rate is the yearly 
interest rate divided by 12.

(b) CASH ADVANCES: (1) Finance charges accrue on all cash 
advance amounts from the date charged to your Account 
and continue so long as such amounts remain outstanding. 
(2) A finance charge will be imposed on the average daily 
balance of cash advances, which is the sum of the cash 
advances (determined by including new cash advances and 
deducting any payments or credits and excluding any unpaid 
finance charge) outstanding each day during the billing cycle, 
divided by the number of days in the billing cycle. A cash 
advance appearing on the periodic statement is considered 
a part of the outstanding balance from the date of posting. 
(3) The amount of finance charge is calculated by multiplying 
the average daily balance for cash advances by the monthly 
periodic rate.

If you obtain a cash advance; in addition to the Finance 
Charges calculated above, a cash advance transaction 
fee FINANCE CHARGE in the form of a single Service Fee 
(3%, minimum $3) will be imposed on each Cash Advance 
transaction.

(c) BALANCE TRANSFER: (1) No finance charge will be 
imposed during the next billing cycle (defined as the time 
interval between regular monthly billing statement dates) if 
you pay the entire new balance shown on the current periodic 
statement and we receive your payment on or before the 
payment due date shown on the statement. (2) In all other 
cases, a finance charge will be imposed based on the 
average daily balance of all balance transfers. The average 
daily balance is the sum of all outstanding balance transfers, 
which is determined by including new balance transfers and 
deducting payments or credits and excluding any unpaid 
finance charge for your Account on each day of the billing 
cycle divided by the number of days in the billing cycle. A 
balance transfers appearing on the periodic statement is 

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considered a part of the outstanding balance from the date 
of posting. (3) The amount of the finance charge is calculated 
by multiplying the average daily balance for balance transfers 
by the monthly periodic rate. The monthly periodic rate is the 
yearly interest rate divided by 12.

If you perform a balance transfer; in addition to the Finance 
Charges calculated above, a balance transfer fee FINANCE 
CHARGE in the form of a single Service Fee (3%, minimum 
$10) will be imposed on each Balance Transfer transaction.

11.“Promotional Rate” Finance Charges: From time 
to time and in our sole discretion we may offer a special 
rate applicable to certain transactions such as particular 
purchases (as defined by us), balance transfers, cash 
advances or purchases. Applicable terms and conditions 
will be disclosed at the time any such promotion is offered, 
and are incorporated into this Agreement by reference. The 
promotional rate will apply only to the transactions and for 
the period of time set forth in any such offer from us. Existing 
balances and new purchases or advances not expressly 
subject to any such promotion will remain governed by the 
terms and conditions of this Agreement. In addition, the terms 
and conditions of this Agreement will govern your obligations 
regarding any unpaid balance or transactions that are made 
subject to any such promotional offer, that are not fully paid 
within the time period set forth in such promotional offer.

12. The Credit Union will adjust the interest rate on your 
account whenever your account is 60 days past due. We will 
change your interest rate to a fixed rate of 18% ANNUAL 
PERCENTAGE RATE (or less in the Credit Union’s discretion) 
which is a monthly periodic rate of 1.50%, on the first day of 
the billing cycle following the cycle that was 60 days past due. 
Once the interest rate has been adjusted you will be notified 
in writing of the new rate. After twelve (12) consecutive billing 
cycles of your account being paid pursuant to the terms of 
your agreements with the Credit Union, you may reapply for a 
lower interest rate.

13. Monthly Statement. We will send you a monthly billing 
statement whenever there is activity on your account. Your 
monthly statement will show an itemized list of current charges 
(Purchases and Cash Advances) to your account, your 

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new balance, any Finance Charges, the minimum payment 
due, and the payment due date. In addition, it will show 
your current credit limit, payments, and credits, a summary 
showing your Purchases and Cash Advances, the merchant, 
electronic terminal or financial institution at which transactions 
were made, as well as other information concerning your 
account. Sales, Cash Advance, credit or other slips cannot 
be returned with any statement. You will retain a copy of such 
slip furnished at the time of the transaction in order to verify 
your monthly statement. E-Statements you will be notified 
that your statement is available electronically via an emailed 
notice that will direct you to a site we maintain or cause to be 
maintained where you may access, review, print and otherwise 
copy / download your periodic statements using procedures 
that we authorize. E-mails from us will be sent to the e-mail 
address provided by any owner. 

14. Additional Benefits/Card Enhancements: The Credit 
Union may from time to time offer additional services to your 
Account, such as travel accident insurance, purchase rewards 
or rebates at no additional cost to you. You understand that 
the Credit Union is not obligated to continue or to offer such 
services and may withdraw or change them at any time. If 
these benefits are withdrawn prior to any accrued use by you, 
the Credit Union will have no obligation to provide the benefit 
or enhancement, or any other compensation or consideration. 

15. Merchant Disputes: The Credit Union is not responsible 
for the refusal of my merchant or financial institution to honor 
your Card except as set forth in the Special Rules for Credit 
Card Purchases set forth at the end of this Agreement.

16. Late Payment Fee. Credit Union will charge your account 
a late payment fee of up to $35.00, but not less than $10.00 
for each billing period in which your minimum payment is not 
received within ten (10) days of your payment due date. This 
fee may be added to your account balance, or collected from 
you on demand.

17. Returned Payment Or Insufficient Funds Fee. Credit 
Union will charge your account a maximum fee of $35, if your 
payment by any method, including check, electronic transfer, 
home banking transaction or otherwise, is not honored, 
collected by us, or if we must return it to you because it 

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cannot be processed for any reason. This fee may be added 
to your account balance, or collected from you on demand.

18. Card Recovery Fee: A card recovery fee of $75.00 will 
be charged if you use the card(s) after we mail you notice of 
termination of this Agreement.

19. Fees For MTSs: Until we post an amendment, we will 
not charge you any fees for the MTS Services. Once we begin 
charging fees we will add those fees and charges as disclosed 
automatically from your Card balance at the time a fee or 
charge is incurred for MTSs sent or received.

20. Your Responsibility And Liability For Unauthorized Use 
And Lost Or Stolen Cards: If your Card is lost or stolen, or if 
you are afraid someone used or may use them without your 
permission, you must notify the Credit Union at once by calling 
1-888-339-0228. If notice is given orally, you will promptly 
confirm it in writing. The Credit Union may require you to 
provide us certain information in writing to help us investigate 
any unauthorized use. Further, you agree to cooperate and 
assist us or any government or law enforcement agent or 
agency in investigating, collecting or pursuing any other rights 
(civil and criminal) relating to any unauthorized use. In this 
regard, you agree to file an appropriate police report when 
asked to do so. Do not use the Card after you have notified 
the Credit Union, even if you find it or it is returned to you.

You are liable for all transactions that you authorize. No 
Liability: You will have no liability for unauthorized use of 
your Card or other Access Devices for non-ATM transactions 
made over the VISA Network if the following conditions are 
met: (1) You have not been grossly negligent; and (2) You 
have not committed, participated in or conspired to commit 
any fraudulent act or scheme involving the use of your VISA 
credit card account. Limited Liability: For transactions on 
other networks or ATM transactions, you may be liable for 
unauthorized transactions using your Card or other Access 
Devices that occur before we are notified. However, your 
liability for unauthorized use on networks other than VISA 
will not exceed $50.00. In any case, you will not be liable for 
any unauthorized use after notifying us of the loss, theft or 
unauthorized use of your Card or other Access Devices.

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21. Our Liability For Failure To Complete Transactions: If 
we do not complete a transaction pursuant to any request, 
and/or in the correct amount, we may be liable for your losses 
or damages. However, there are some exceptions. We will not 
be liable, for instance: 

•  if through no fault of ours, you do not have adequate funds 

available on your Card to complete the transaction; 
•  if circumstances beyond our control (such as fire, flood, 
terrorist attack, national emergency, or computer or 
communication failure) prevent the completion of the 
transaction, despite reasonable precautions we have 
taken; 

•  if access to your Card has been blocked after you reported 

your Card lost or stolen; 

•  if there is a hold on your Card for any reason; 
•  if your funds are subject to legal process or other 

encumbrance restricting their use; 

•  if your transfer authorization terminates by operation of 

law; 

•  if a computer system or mobile device was not working 
properly and you knew about the problem when you 
initiated the transaction; 

•  if we have reason to believe that the requested transaction 

is not authorized; or 

•  as otherwise provided in this Agreement.

22. What The Credit Union May Do If You Do Not Meet 
Your Obligations Under This Agreement (“Default”): You 
will be in default if: (a) you fail to pay the Minimum Payment 
Due by the Payment Due Date; (b) the Credit Union, in its sole 
discretion, feels insecure (For example: Our good faith belief 
that your ability to pay your account is impaired; use of your 
account in any manner or in any way that may expose the 
Credit Union to a risk of loss; etc.); (c) your ability to repay 
is materially reduced by a change in your employment, by 
an increase in your obligations, by bankruptcy or insolvency 
proceedings involving you, by your death, or (for community 
property state residents only) by a change in marital 
status or domicile; (d) you exceed your credit limit without 
our permission; (e) you have made a false or misleading 
statement to us in your application or otherwise; (f) you are 
in default under any other agreement with us; (g) if you use 
or authorize the use of any Card(s) to make or facilitate any 

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illegal transaction; or (h) you fail to perform any of your other 
obligations under the terms of this Agreement as it may be 
amended from time to time. Upon default we may close your 
Account to future purchases and advances and, to the extent 
not prohibited by Governing Law, demand immediate payment 
of your entire Account balance, after giving you any notice and 
opportunity to cure the default if required by applicable law. 
The Credit Union’s sole obligation hereunder with regard to 
determining and declaring an event of default is the exercise 
of “good faith,” based on its subjective understanding of 
applicable facts. We shall also have the right to close your 
account and terminate access privileges where your account is 
inactive for such periods of time as we may from time-to-time 
determine to be appropriate for protecting both our and your 
interests. 

23. When You May Be Responsible For Legal And Other 
Costs. You agree to pay all costs incurred by the Credit 
Union in collecting any amounts you owe or in enforcing or 
protecting the Credit Union’s rights under this Agreement, 
including attorneys’ fees of the unpaid balance or such greater 
sum as may be reasonable, and also those costs, expenses 
and attorneys’ fees incurred in any appellate, bankruptcy and 
post-judgment proceedings, except as limited or prohibited by 
applicable law.

24. Updating And Disclosing Financial Information: We 
may report your performance under this Agreement to credit 
reporting agencies and secure follow-up credit reports on 
you for any legitimate business reason, including if you fail to 
make your minimum payments on time. We can reinvestigate 
and reevaluate any information you provide on your Visa 
Application at any time, and in the course of doing so, we 
may ask you to provide additional information, request 
credit bureau reports and/or otherwise verify your current 
credit standing. Access to Account Information: You agree 
that all borrowers will have access to information regarding 
transactions on your account, including but not limited to 
purchases and cash advances, account balances, account 
history, payments and other information relating to or arising 
with regard to this account or any transaction. Change of 
Name, Address or Employment. You will notify immediately 
the Credit Union in writing if your name, home address, or 
employment changes.

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25. Correcting The Credit Union’s Credit Report: If you 
think the Credit Union reported erroneous information about 
you to a credit reporting agency, call the Credit Union at the 
telephone number listed on your monthly billing statement. 
Credit Union will promptly investigate the matter. The member 
will be responsible for contacting each credit reporting agency 
whose records may reflect an error. Credit Union will require 
them to correct your report if its investigation decides that 
you were correct. If Credit Union disagrees with you after 
the investigation, Credit Union will advise you, in writing or 
by phone, and instruct you how to submit to those agencies 
a statement of your position that will become a part of your 
credit record with them. The instructions will include the name, 
address, and phone number of each such agency, along with 
other pertinent information.

26. When Your Account May Be Closed And Effects Of 
Account Closing: Any individual cardholder without the 
consent of other cardholders may close your Account at any 
time by notifying us in writing as indicated in this Agreement. 
Credit Union may close your account or suspend your Card 
privileges at any time without prior notice. Credit Union may 
also reissue a different Card at any time. You must return the 
Card to the Credit Union upon request. You agree that the 
Card remain the property of Credit Union. Each Card we issue 
will have an expiration date. Upon expiration of your Card your 
account will automatically terminate; or the Credit Union, in 
its sole discretion, may extend your Agreement and issue a 
new card with a new expiration date. If your account is closed, 
expires or your credit privileges are terminated or suspended, 
you will remain responsible for paying all amounts you owe us 
according to the terms of this Agreement. Without limiting the 
foregoing, the Credit Union has the right to terminate your line 
of credit or any part of the services provided pursuant to this 
Agreement and to demand the return of all cards and other 
access devices if the Credit Union, in its sole discretion, feels 
that it is insecure for any reason whatsoever; including but not 
limited to mismanagement of your account, failing to safeguard 
any access device, creation of any credit balances by you that 
may increase the risk of loss or exposure of the Credit Union 
or failing to cooperate with the Credit Union or others with 
regard to any claim of unauthorized use or any other defense 
to payment under applicable law.

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27. Changing This Agreement: The Credit Union may change 
the terms of this Agreement, including the Annual Percentage 
Rate, at any time. Except where limited by applicable law, the 
new terms, including, but not limited to, increasing the finance 
charge or the way the Credit Union calculates finance charges, 
late charges, and the minimum payment due, will apply both 
to new purchases and cash advances and to the existing 
outstanding balance of your account as of the day of the 
change. In accordance with applicable law, the Credit Union 
will notify you of any increased charge or change by writing to 
you at the most recent address shown for you on the Credit 
Union’s records.

28. The Effect Of Any Delay In Enforcement Or Waiver: 
The Credit Union may delay or waive enforcement of any of 
the provisions of this Agreement, including any agreement to 
make timely payments, without losing its right to enforce the 
same provision later or any other provisions of this Agreement. 
You waive the right to receive notice of any waiver or delay or 
presentment, demand, protest or dishonor. You also waive any 
applicable statute of limitations to the full extent permitted by 
law and any right you may otherwise have to require the Credit 
Union to proceed against any person before suing you to 
collect. You understand that the Credit Union will not be liable 
for a merchant’s or other parties’ refusal to honor your Card 
whether due to an error by the Credit Union, the merchant, the 
Credit Union’s authorized agent, or other third party.

29. Additional Terms Of Agreement: To the extent not 
prohibited by applicable law, the terms, interpretation and 
enforcement of any claim or dispute arising under this 
Agreement, as well as all parties’ rights and duties, will be 
governed by Georgia State law regardless where you may 
reside or use your account. Further, this Agreement is the 
contract which governs all transactions on your Account even 
though sales, cash advances, credit or other slips may contain 
different terms. 

You may not transfer or assign your account or Card to 
any other person. The Credit Union may assign or transfer 
this Account, your Account balance, or this Agreement to 
another person, who will have all of our rights hereunder. This 
Agreement is binding on your heirs and legal representatives. 
If there are joint obligors or authorized users for this credit 

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plan, each of you will have the right to use the Account to 
obtain loans pursuant to the terms hereof. Any one obligor’s 
elections, transactions and directions to the Credit Union shall 
be binding upon all obligors. Each of you will be liable for all 
obligations owing on the Account whether borrowed by you or 
otherwise and whether within or beyond the credit limit. Your 
liability will be joint and several. Either party has the right to 
cancel this Agreement. Further each of you is responsible for 
all amounts borrowed by any authorized user(s). Authorized 
users and other users may also be required to repay the 
amount owed for charges they make; however, you remain, at 
all times, primarily responsible for all amounts owed. All Cards, 
billing statements and notices will be mailed or delivered to the 
address given on the application for either applicant unless you 
direct otherwise in writing. If any law or judicial ruling makes 
any part, provision, sentence or section of this Agreement 
unenforceable, the remainder will continue in full force and 
effect.

30. Credit Insurance: If you elect insurance, as set forth 
in your application, then the charges will be added to your 
Account balance on each billing cycle, if your insurance 
application is approved. Credit insurance is voluntary and not 
required to obtain a credit card account with us. You have a 
right to terminate this insurance at anytime by notifying us in 
writing.

31. Compliance With Applicable Laws And Prohibition Of 
Illegal Transactions: You warrant and agree that you will at all 
times comply with all Applicable Laws; and that your card and 
services are at all times subject to Applicable Laws. Further, 
you agree and warrant that your Credit Card, other access 
device or any related account will not be used to make or 
facilitate any illegal transaction(s) as determined by applicable 
law; and that any such use, including any such authorized 
use, will constitute an event of default under this Agreement. 
Certain federal and/or state laws or Card Service Providers’ 
Rules may limit or prohibit certain transactions such as (but 
not limited to) those coded as possible gambling transactions. 
The Credit Union may decline to accept, process or pay any 
transaction that we believe to be illegal or unenforceable 
(regarding your obligation to pay us or otherwise) under 
applicable law; or which is otherwise limited or prohibited, 
including but not limited to any transaction involving or relating 

16

to any gambling activity. Such prohibition or limitations may 
affect some otherwise proper or allowable transactions such 
as charges incurred at a hotel-casino. You understand and 
agree such limitations/prohibitions are not within the Credit 
Union’s control and that the Credit Union will not have any 
liability, responsibility or culpability whatsoever for any such use 
by you or any authorized user(s); or for declining to accept, 
process, or pay any such transaction. You further agree to 
indemnify and hold the Credit Union harmless from any suits, 
liability, damages or adverse action of any kind that results 
directly or indirectly from any such use of your account and/or 
access devices.

32. SKIP PAYMENT OPTION: At our option, we may offer 
you the opportunity to not make (“skip”) a minimum payment 
during certain designated billing cycles (“skip payment 
period”). If you do not make your minimum payments as 
provided in this Agreement, during such designated billing 
cycles, you understand that we will continue to apply finance 
charges to your account. Beginning with the billing cycle 
following an allowed skip payment period, all other provisions 
of this Agreement will apply. We have no obligation to accept 
your application for any skip payment period offered, and you 
authorize us to investigate your creditworthiness including 
obtaining consumer credit reports. We may charge you an 
application processing fee of up to $35.00 for each skip 
payment period that we may offer to cover our costs of 
investigating your qualifications for this extension including 
but not limited to the costs associated with researching you 
creditworthiness.

33. Scorecard Rewards. Members using ACU’s Platinum Visa 
Credit Card earn one point for each dollar spent. Points earned 
with your credit card can be combined with those earned 
from your check card. Redeem your points for travel awards 
or brand name merchandise at scorecardrewards.com. All 
rewards mentioned/shown may not be available at all times. 
Rewards availability is determined by ScoreCard® Program 
providers. Visit scorecardrewards.com for current merchandise 
and travel rewards. ScoreCard Rewards are governed by the 
terms your agreements and may have certain limitations such 
as keeping any promises you make to the Credit Union.

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34. VISA Account Updater (VAU) VAU is an account updating 
service in which your card is automatically enrolled. When your 
card(s) expire, are lost or stolen and new cards are issued, 
the service may update relevant card data (card numbers and 
expiration dates) to appropriate merchants who participate in 
an effort to facilitate uninterrupted processing of your recurring 
charges. This service provides updates to a Visa database 
only. The database is accessed by those qualified merchants 
seeking your account information after you have requested 
they process a recurring payment or payments. This service 
is provided as a free benefit to you. If at any time you wish to 
opt-out of the VAU service or if you have any questions, please 
call 800-952-1927 to do so.

OUR BILLING RIGHTS STATEMENT
KEEP THIS NOTICE FOR FUTURE USE

This Notice contains important information about your rights 
and our responsibilities under the Fair Credit Billing Act. 

NOTIFY US IN CASE OF ERRORS OR QUESTIONS
ABOUT YOU STATEMENT / BILLING AT:

ASSOCIATED CREDIT UNION
6251 CROOKED CREEK ROAD
PEACHTREE CORNERS, GA 30092

If you think your statement is wrong, or if you need more 
information about a transaction on your statement, you must 
write to us on a separate sheet of paper to the address listed 
above. You should write to us as soon as possible. We must 
hear from you no later than 60 days after we sent you the first 
statement on which the error or problem appeared. You can 
telephone us, but doing so will not preserve your rights. In your 
letter, you should give us the following information:

•  Your name and account number. 
•  The dollar amount of the suspected error. 
•  Describe the error and explain, if you can, why you believe 

there is an error. 

•  If you need more information, describe the item you are 

not sure about. 

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If you have authorized us to pay your credit card bill 
automatically from your savings or checking account, you can 
stop payment on any amount you think is wrong. To stop the 
payment, your letter must reach us 3 business days before the 
automatic payment is scheduled to occur.

YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE 
RECEIVE YOUR WRITTEN NOTICE:

We must acknowledge your letter within 30 days from the 
transaction date, unless we have corrected the error by then. 
Within 90 days, we must either correct the error or explain why 
we believe the bill was correct.

After we receive your letter, we cannot try to collect any 
amount you question, or report you as delinquent. We can 
continue to bill you for the amount you question, including 
FINANCE CHARGES, and we can apply any unpaid 
amount against your credit limit. You do not have to pay any 
questioned amount while we are investigating, but you are still 
obligated to pay the parts of the bill that are not in question.

If we find that we made a mistake on your statement, you 
will not have to pay the FINANCE CHARGES related to any 
questioned amount. If we didn’t make a mistake, you may 
have to pay FINANCES CHARGES, and you will have to make 
up any missed payments on the questioned amount. In either 
case, we will send you a statement of the amount you owe us 
and the date that it is due.

If you fail to pay the amount we think you owe us, we may 
report you as delinquent. However, if our explanation does 
not satisfy you and you write us within 10 days telling us that 
you still refuse to pay, we must tell anyone we report you 
to that you have a question about your statement. And, we 
must tell you the name of anyone we reported you to. We 
must tell anyone we report you to that the matter has been 
settled between you and us when it finally is. If we don’t follow 
these rules, we can’t collect the first $50.00 of the questioned 
amount, even if the statement was correct.

SPECIAL RULE FOR CREDIT CARD PURCHASES:

If you have a problem with the quality of property or services 
that you purchased with a credit card, and you have tried in 

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good faith to correct the problem with the merchant, you may 
have the right not to pay the remaining amount due on the 
property or services. There are two limitations on this right:

1. You must have made the purchases in your home state 
or, if not within your home state, within 100 miles of your 
current mailing address; and 

2. The purchase must have been more than $50.00. 
3. These limitations do not apply if we own or operate the 
merchant, or if we mailed you the advertisement for the 
property or services.

If you feel that you need Counseling or Debt Management 
services, please contact Clearpoint Credit Counseling 
Solutions toll free at 1-800-251-2227 or visit them on the web 
at www.cccsinc.org. You may also visit www.frbatlanta.org for 
a list of Counseling and Debt Management Services.

CONTACT INFORMATION

Associated Credit Union
6251 Crooked Creek Road
Peachtree Corners, GA 30092
Toll Free 1-800-952-1927 

To Report A Lost Or Stolen Card Or Other Access Device 
After Hours
Call: 1-888-339-0228

To Report A Lost Or Stolen VISA® Card After Hours
Call: 1-888-339-0228

To Close The Account: (SEND WRITTEN NOTICE)
Associated Credit Union
6251 Crooked Creek Road
Peachtree Corners, GA 30092

Direct All Other Reports, Requests And Inquiries To:
Associated Credit Union
6251 Crooked Creek Rd
Peachtree Corners, GA 30092 
770-448-8200
800-952-1927

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ACU 360 (Rev 7/1/2020)