P.O. Box 638 - Altus, Oklahoma 73522 

Borrower(s) Name and Address 

Date 

Account/Member Number 

Credit Limit 

CREDIT CARD ACCOUNT OPENING 
DISCLOSURE AND AGREEMENT  

Interest Rates and Interest Charges  

 Visa Platinum 

ANNUAL PERCENTAGE RATE 
for Purchases 

ANNUAL PERCENTAGE RATE 
for Balance Transfers 

 _______%  

_______% 

ANNUAL PERCENTAGE RATE 
for Cash Advances 

15.75%   
The APR will vary with market based on the Prime Rate. 

Penalty APR and When it Applies 

17.00% 
This APR may be applied to your account if you: 
Are 60 days late in making a payment 

How Long Will the Penalty APR Apply? If your APR's are increased for any of these reasons, the 
Penalty APR will apply until you make three (3) consecutive minimum payments when due. 

How to Avoid Paying Interest 

Your due date is at least 25 days after the close of each billing cycle. We will not charge you any interest 
on purchases if you pay your entire balance by the due date each month.  

Minimum Interest Charge 

None 

For Credit Card Tips from 
the Consumer Financial Protection Bureau 

To learn more about factors to consider when applying for or using a credit card, visit the website 
of the Consumer Financial Protection Bureau at: http://www.consumerfinance.gov/learnmore 

Fees 

Annual Fee  

Transaction Fees 

Cash Advance  
Foreign Transactions  

Penalty Fees 

Late Payment 
Returned Payment Fee 

None 

$5.00 or 1.00%, whichever is greater 
1% of each transaction in U.S. dollars 

Up to $20.00 
Up to $20.00 

How We Will Calculate Your Balance: We use a method called “Average Daily Balance (including new purchases)”. 
Application of Penalty APR. Your APR may be increased to the disclosed Penalty APR if you are 60 days late in making a payment. 
Late Payment Fee                                
Returned Payment Fee                      
Statement Copy Fee                          
Rush Fee                                         
Emergency Card Replacement Fee    
Card Replacement Fee                    
Visa Platinum                                                                                       
The Purchase APR is ________________________% which is a daily periodic rate of ________________________%.                  
The Balance Transfer APR is ________________________% which is a daily periodic rate of ________________________%.      
The Cash Advance APR is 15.75% which is a daily periodic rate of 0.04315%.                    

$20.00 or the amount of the required minimum payment, whichever is less, if you are ten (10) days or more late in making a payment. 
$20.00 or the amount of the required minimum payment, whichever is less. 
$ 5.00 
$30.00 
$30.00 
$10.00 

Copyright 2011 ConmarSystems, Peachtree City, GA  30269 – EFORM 20478-2 Rev. 8/17 

            Page 1 of 3 

 
 
 
 
 
 
 
 
 
 
                                 
 
 
 
 
CREDIT CARD AGREEMENT AND DISCLOSURE 

This Agreement establishes the terms and conditions of your credit card agreement with 
the Credit Union.  In this agreement, the words “you” and “your” mean any person who 
signs this agreement or who uses any card or other access device that may be issued in 
connection  with  this  Agreement  "Card"  means  the  Visa  Platinum  credit  card  and  any 
duplicates  and  renewals  the  Credit  Union  issues.  "Account"  means  your  Visa  Platinum 
credit card account with the Credit Union. "Credit Union," "we," "us," and "our" mean the 
Credit Union. You must be a member of the Credit Union to apply for a credit card. 
USING  THE  ACCOUNT:    If  you  are  approved  for  an  account,  the  Credit  Union  will 
establish a line of credit for you. By using the card for the first time, or authorizing another 
person to use your account, you agree to and accept all of the terms and conditions in 
this agreement. You agree that your credit limit is the maximum amount (purchases, cash 
advances,  balance  transfers,  plus  “other  charges”)  which  you  will  have  outstanding  on 
your  account  at  any  time.  Unless  disclosed  otherwise,  the  Credit  Union  will  not  allow 
advances  over  the  credit  limit.  If  the  Credit  Union  has  a  program  whereby  it  allows 
payment of advances that exceed your credit limit, the Credit Union will provide you with 
notice, either orally, in writing, or electronically (notwithstanding the requirements of the 
paragraph entitled “Statements and Notices”) explaining your right to opt in to the Credit 
Union’s program whereby it will honor advance requests over the credit limit. In the event 
you  opt  in  to  such  a  program,  you  agree  to  the  terms  of  such  a  program.  You  may 
request an increase in your credit limit only by a method acceptable to the Credit Union. 
The Credit Union may increase or decrease your credit limit, refuse to make an advance 
and/or terminate your account at any time for any reason not prohibited by law. If you are 
permitted  to  obtain  cash  advances  on  your  account,  we  may,  from  time  to  time,  issue 
convenience  checks  to  you  that  may  be  drawn  on  your  account.  Convenience  checks 
may not be used to make a payment on your account balance. If you use a convenience 
check, it will be posted to your account as a cash advance. We reserve the right to refuse 
to pay a convenience check drawn on your account for any reason and such refusal shall 
not constitute wrongful dishonor. 
You  may  request  that  we  stop  the  payment  of  a  convenience  check  drawn  on  your 
account. You agree to pay any fee imposed to stop a payment on a convenience check 
issued on your account. You may make a stop payment request orally, if permitted, or in 
writing. Your request must be made with sufficient time in advance of the presentment of 
the  check  for  payment  to  give  us  a  reasonable  opportunity  to  act  on  your  request.  In 
addition,  your  request  must  accurately  describe  the  check  including  the  exact  account 
number, the payee, any check number that may be applicable, and the exact amount of 
the check. If permitted, you may make a stop payment request orally but such a request 
will  expire  after  14  days  unless  you  confirm  your  request  in  writing  within  that  time. 
Written stop payment orders are effective only for six (6) months and may be renewed for 
additional  six  month  periods  by  requesting  in  writing  that  the  stop  payment  order  be 
renewed. We are not required to notify you when a stop payment order expires. If we re-
credit  your  account  after  paying  a  check  or  draft  over  a  valid  and  timely  stop  payment 
order, you agree to sign a statement describing the dispute with the payee, to assign to 
us all of your rights against the payee or other holders of the check or draft and to assist 
us in any legal action. You agree to indemnify and hold us harmless from all costs and 
expenses,  including  attorney’s  fees,  damages,  or  claims,  related  to  our  honoring  your 
stop  payment  request  or  in  failing  to  stop  payment  of  an  item  as  a  result  of  incorrect 
information provided to us or the giving of inadequate time to act upon a stop payment 
request. 
RESPONSIBILITY:  You  promise  to  pay  any  and  all  charges  incurred  by  you  or  by  any 
person  whom  you  authorize  to  use  the  Credit  Card  issued  to  you,  and  any  fees  or 
charges  incurred  in  the  recovery  of  a  credit  card,  retrieval  of  transaction  data,  or 
collection  of  this  account  in  accordance  with  the  terms  and  conditions  issued  by  VISA 
International, Inc. in accordance with the policies established by the Credit Union. 
Your obligation to pay the amount owed on your account continues until paid in full even 
though an agreement, divorce decree or other court judgment to which the Credit Union 
is not a party may direct someone else to pay the account balance. 
JOINT  ACCOUNT:  If  more  than  one  person  applies  for  the  card  each  is  individually 
responsible for all amounts owed on the account and is jointly and severally responsible 
for all amounts owed. This means the Credit Union can enforce the Agreement against 
any of you individually or all of you together. Each may obtain credit advances without the 
knowledge  of  the  other  and  both  are  obligated  to  repay  all  advances  made  to  the 
account. You agree to notify the Credit Union of any address change. 
USING  THE  CARD:  You  may  use  the  card  issued  to  you  to  make  purchases  from 
anyone  who  accepts  VISA  Credit  Cards.  You  may  also  obtain  cash  advances  from  the 
Credit Union, from other financial institutions participating in the VISA program and from 
automated teller machines (ATM's) that provide access to the VISA system. Your VISA 
Personal Identification Number (PIN) is needed to obtain cash advance from an ATM (not 
all ATMs accept VISA Cards). You agree not to use the card for any illegal transactions 
such as advances for gambling or wagering where these practices are in violation of the 
law.  Even  if  you  use  your  card  for  an  illegal  transaction,  you  will  be  responsible  for  all 
amounts and charges incurred in connection with the transaction. 
PERSONAL  IDENTIFICATION  NUMBER  (PIN):  We  will  furnish  you  with  a  Personal 
Identification  Number  (PIN).  You  agree  to  keep  the  PIN  secret.  You  also  agree  you  won't 
write the PIN on the Card or anything you keep with the card. Your use of the PIN and Card 
in  making  a  purchase  or  obtaining  a  cash  advance  constitutes  your  agreement  to  be 
responsible for all amounts and charges incurred in connection with such transactions. 
FINANCE  CHARGES.  For  purchase,  cash  advance,  and  balance  transfer  transactions 
on your Account, the balances subject to a finance charge are identified on your monthly 
statement  as  “Average  Daily  Balance”  (including  new  purchases,  new  cash  advances 
and new balance transfers). The “Average Daily Balance” is determined as follows. Each 
day  we  take  the  balance  at  the  beginning  of  the  day,  add  any  new  purchases,  cash 
advances,  balance  transfers,  insurance  premiums,  and  debit  adjustments  or  other 
charges, and subtract any payments, credits, unpaid finance charges, late charges, over-
the-credit  limit  fees,  and  cash  advance  fees  that  are  processed  that  day.  This  gives  us 
the “Daily Balance.” To get the “Average Daily Balance” for the billing cycle, we add up all 
the Daily Balances for each calendar day of the billing cycle, and divide the total by the 
number of days in the billing cycle. Purchase transactions posted to your Account during 
the  billing  cycle  period  are  included  in  the  total  only  if  the  “New  Balance”  on  your 
previously assessed bill was not paid in full by the end of the grace period, as explained 
below. 
A  finance  charge  will  be  imposed  on  Credit  Purchases  only  if  you  elect  not  to  pay  the 
entire New Balance shown on your monthly statement for the previous billing cycle within 
25 days from the date of that statement. If you elect not to pay the entire New Balance 
shown on your previous monthly statement within that 25 day period, a Finance Charge 
will be imposed on the unpaid average daily balance of such Credit Purchases from the 

Copyright 2011 ConmarSystems, Peachtree City, GA  30269 – EFORM 20478-2 Rev. 8/17 

date  of  posting  to  your  Account  during  the  current  billing  cycle,  and  will  continue  to 
accrue  until  the  date  of  the  billing  cycle  preceding  the  date  on  which  the  entire  New 
Balance is paid in full or until the date of payment if more than 25 days from the closing 
date. 
VARIABLE  RATE.  Your  Account  is  subject  to  a  Variable  Rate  which  is  based  on  the 
highest Prime Rate as published in the Money Rates Section of the Wall Street Journal in 
effect on the last day of each calendar quarter (“Index”) plus our Margin. The Index plus 
the  Margin  equals  the  Interest  Rate.  Changes  in  the  Index  will  cause  changes  in  the 
Interest  Rate  on  the  first  day  of  the  next  billing  cycle  following  the  change  (“Change 
Date”).  Increases  or  decreases  in  the  Interest  Rate  will  result  in  like  increases  or 
decreases in the Finance Charge and will affect the amount of your regularly scheduled 
payments  that  you  will  be  required  to  make.  An  increase  in  the  Index  will  result  in  an 
increase in your regularly scheduled payment amount. 
Purchases will be charged at ______________________% above the index 
Balance transfers will be charged at ______________________% above the index 
Cash Advances will be charged at ______________________% above the index 
Penalty rates will be charged at 12.75% above the index. 
There is no limit on the amount by which the annual percentage rate can change on any 
Change Date other than the maximum Annual Percentage Rate. The maximum ANNUAL 
PERCENTAGE RATE that can apply is 18.00% or as set by law. 
At the time of this agreement, your Account is subject to the following terms: 
PENALTY  APR:  [If  no  Penalty  APR,  remove  this  provision]  If  your  required  minimum 
monthly payment is not received within 60 days after the due date for that payment, and 
after  providing  you  with  notice as  required  by  applicable  law  (the  “Notice”),  the  Monthly 
Periodic  Rate  for  your  Account  will  increase  to  .0466%,  corresponding  to  an  ANNUAL 
PERCENTAGE  RATE  of  17.00%  (“Penalty  Rate”).  The  Penalty  Rate  will  be  applied  to 
the outstanding balance of your Account as of the effective date specified in the Notice. If 
the Credit Union receives three (3) consecutive required minimum monthly payments on 
or  before  the  payment  due  dates  beginning  with  the  first  payment  due  following  the 
effective date of the increase, the Credit Union will reduce the Annual Percentage Rate 
for your Account to the rate that would have applied prior to the increase for transactions 
that occurred prior to or within 14 days after the Notice was provided. The Periodic and 
Annual Percentage Rates applicable to other transactions will be as disclosed to you in 
the Notice. 
OTHER CHARGES: The following other charges (fees) will be added to your Account, as 
applicable:  

a)  Card  Replacement  Fee:   You  will  be  charged  $10.00  for  each  replacement  card 

that is issued to you for any reason; 

b)  Emergency  Card  Replacement  Fee:   You  will  be  charged  $30.00  for  each 

emergency replacement card for any reason; 

c)  Statement  Copy  Fee:   You  will  be  charged  a  $5.00  fee  for  each  copy  of  a 
statement that you request (except when the request is made in connection with a 
billing error made by the Credit Union); 

d)  Rush Fee:  You will be charged $30.00 if you request a card faster than our normal 

processing time; 

e)  Returned  Payment  Fee:   You  will  be  charged  $20.00  or  the  amount  of  the 

minimum payment, whichever is less. 

LATE CHARGE: $20.00 or the amount of the required minimum payment, whichever is 
less, if you are ten (10)) or more days late in making a payment. 
MONTHLY PAYMENTS: Each payment you make on the account will restore your credit 
limit  by  the  amount  of  the  payment  that  is  applied  to  the  outstanding  principal  of  the 
purchases, cash advance and balance transfer features of your account. At any time, if 
your total new balance exceeds your credit limit, you must immediately pay the amount 
that exceeds your credit limit. 
A  PAYMENT  IS  REQUIRED  EACH  MONTH:  You  must  pay  at  least  the  minimum 
payment  shown  on  your  statement  by  the  date  specified  on  your  monthly  statement.  You 
can repay any outstanding balance prior to maturity in whole or in part at your option without 
penalty.  Your  monthly  payment  must  be  made  directly  to  the  address  shown  on  your 
statement. If available, you may have your minimum payment automatically deducted from 
your checking or savings account. 
The minimum periodic payment required for your Visa Platinum Account will be 2.00% of 
your total new balance or $20.00, whichever is greater, unless your outstanding balance 
is  less  than  $20.00,  in  which  case  your  minimum  payment  will  be  your  outstanding 
balance.    Any  portion  of  minimum  payments  shown  on  prior  statements  which  remain 
unpaid,  any  amounts  by  which  you  exceed  your  credit  limit,  and  any  other  applicable 
charges will also be added to your required minimum monthly payment. 
Subject to applicable law, payments will be applied in the following order or in any manner 
the  credit  union  chooses.  First  to  any  previously  billed  and  unpaid  Finance  Charges  on 
purchases,  cash  advances  and  balance  transfers,  then  to  any  billed  fees,  then  to  the 
principal balance of purchases in the order they were posted to your account and then to the 
principal  balance  of  cash  advances.  However,  in  every  case,  in  the  event  you  make  a 
payment in excess of the required minimum periodic payment, the Credit Union will allocate 
the  excess  amount  first  to  the  balance  with  the  highest  annual  percentage  rate  and  any 
remaining  portion  to  the  other  balances  in  descending  order  based  on  applicable  annual 
percentage rate. If two or more purchases were posted on the same day, your payment will 
be  applied  to  the  lowest  amount  first.  You  understand  that  any  payment  that  delays  the 
repayment of Your unpaid balance will increase Your Finance Charge and any payment that 
accelerates the reduction of Your unpaid balance will decrease Your Finance Charges.  
CREDIT BALANCES: If there is a credit balance due you, you may request in writing a 
full refund of this credit balance at our address shown in this Agreement. 
SECURITY:  You  grant  us  a  security  interest  under  the  Uniform  Commercial  Code  and 
under any common law rights the Credit Union may have in any goods you purchase. If 
you  give  the  Credit  Union  a  specific  pledge  of  shares  by  signing  a  separate  pledge  of 
shares,  your  pledged  shares  will  secure  your  account.  You  may  not  withdraw  amounts 
that have been specifically pledged to secure your account until the Credit Union agrees 
to release all or part of the pledged amount. 

CONSENSUAL SECURITY INTEREST. To secure repayment of amounts you owe 
on your Account, you give the Credit Union a consensual security interest in all 
other shares you have in any individual or joint accounts you have with the Credit 
Union,  now  and  in  the  future  (other  than  those  accounts  that  would  have  an 
adverse  tax  consequence  if  pledged  as  collateral).  These  other  shares  may  be 
withdrawn  unless  you  are  in  default  under  this  agreement.  You  authorize  the 

            Page 2 of 3 

 
 
 
Credit Union to apply the balance in your individual or joint share accounts to pay 
any amounts due on your Account if you should default. 

CROSS-COLLATERAL: If you have other loans with us, or take out other loans with us 
in the future, collateral securing those loans (other than household goods or any dwelling) 
will also secure your obligations under this Agreement if those other agreements indicate 
that they may secure other obligations you may have with us. 
DEFAULT: You will be in default: (1) if you fail to make any minimum payment or other 
required  payment  by  the  date  that  it  is  due,  (2)  if  you  break  any  promise  you  make 
under  this  Agreement,  (3)  if  you  die,  file  for  bankruptcy  or  become  insolvent,  that  is, 
unable  to  pay  your  obligations  when  they  become  due,  (4)  if  any  attachment  or 
garnishment proceedings are initiated against you or your property, (5) if you default on 
any  other  indebtedness  to  the  Credit  Union,  (6)  if  you  make  any  false  or  misleading 
statement in any credit application or credit update, (7) if something happens that the 
Credit Union believes may substantially reduce your ability to repay what you owe. 
When  you  are  in  default,  the  Credit  Union  has  the  right  to  demand  immediate 
payment  of  your  full  account  balance  without  notice.  If  immediate  payment  is 
demanded, you will continue to pay Finance Charges, at the periodic rate charged 
before default, until what you owe has been paid, and any shares that were given 
as security will be applied towards what you owe. 
If  collections  efforts  are  required  by  the  Credit  Union,  you  agree  to  pay  all  costs  and 
expenses incurred in the collection of any sum due, and in addition, if the holder hereof, 
after default, shall place this Agreement in the hands of an attorney or collection agency, 
for collection, to pay reasonable attorneys’ fees, interest and fees due on this Agreement 
at the time of the employment of such attorney or collection agency. 
CREDIT INFORMATION: You understand that the Credit Union will review your accounts 
periodically,  and  you  hereby  give  your  permission  to  and  authorize  the  Credit  Union  to 
investigate and reassess your creditworthiness. You authorize the Credit Union to obtain 
information concerning your credit history from all available sources now and in the future. 
You  authorize  the  Credit  Union  to  disclose  information  regarding  your  account  to  credit 
bureaus and creditors who inquire about your credit standing. 
LIABILITY FOR UNAUTHORIZED USE/LOSS OR THEFT: If you notice the loss or theft of 
your  credit  card  or  a  possible  unauthorized  use  of  your  card,  you  should  write  to  us 
immediately at 2721 N Main Street, PO Box 638, Altus, OK 73522, or call us at (800) 442-
4757  twenty-four  (24)  hours  a  day,  seven  (7)  days  a  week.  You  will  not  be  liable  for  any 
unauthorized  use  that  occurs  after  you  notify  us.    You  may,  however,  be  liable  for 
unauthorized  use  that  occurs  before  your  notice  to  us.    In  any  case,  your  liability  will  not 
exceed $50.00. 
MERCHANT  DISPUTES:  The  Credit  Union  is  not  responsible  for  the  refusal  of  any 
merchant  or  financial  institution  to  honor  the  card.  Please  refer  to  the  section  titled  “Your 
Billing Rights” for more information 
RETURNS AND ADJUSTMENTS: Merchants and others who honor your card may give 
credit for returns or adjustments, and they will do so by sending the Credit Union a credit 
slip which will be posted to your account. If your credits and payments exceed what you 
owe  the  Credit  Union,  the  amount  will  be  applied  against  future  purchases  and  cash 
advances.  If  the  credit  balance  amount  is  $1.00  or  more,  it  will  be  refunded  upon  your 
written request or automatically after six (6) months. 
CHANGING OR TERMINATING YOUR ACCOUNT: You agree that the Credit Union may 
change the terms of this Agreement from time to time after giving you any advance notice 
required by law at your last known address. To the extent the law permits, and indicated in 
the notice to you, the change will apply to your existing account balance as well as to future 
transactions. Your use of the card after receiving notice or a change will also indicate your 
agreement to the change. 
You may request an increase in your credit limit either by written application or by phone. 
The  Credit  Union  has  the  right  to  reduce  or  terminate  your  credit  limit  at  any  time.  You 
understand  and  acknowledge  that  such  action  shall  not  affect  your  obligation  to  pay  any 
outstanding balance PLUS any finance and other charges you owe under this Agreement. 
Accounts  that  have  been  inactive  for  one  (1)  year  may  be  subject  to  termination  at  the 
renewal date. The card(s) you receive remain the property of the Credit Union and you must 
recover and surrender to the Credit Union ALL cards upon request or upon termination of 
this Agreement whether by you or the Credit Union. 
CHANGING  OR  TERMINATING  AUTHORIZED  USERS:  Upon  your  request,  we  may 
issue  additional  cards  for  authorized  users  that  you  designate.   You  must  notify  us  in 
writing  of  any  termination  of  an  authorized  user’s  rights  to  access  your  account.   Your 
letter must include the name of the authorized user and your account number and/or any 
subaccount number issued of the authorized user along with the authorized user’s card 
and  any  convenience  or  other   access  checks  issued  to  the  authorized  user.   If  you 
cannot return the authorized user’s card or access checks and if you request our account 
to be closed, we will close your account and you may apply for a new account. 
ADDITIONAL BENEFITS/CARD ENHANCEMENTS:  The Credit Union may from time to 
time  offer  additional  services  to  your  account,  such  as  travel  accident  insurance,  at  no 
additional cost to you.  You understand that the Credit Union is not obligated to offer such 
services and may withdraw or change them at any time. 
FOREIGN TRANSACTIONS:  Purchases and cash advances made in foreign currencies 
will be debited from  your account in U.S. dollars. The currency conversion rate used to 
determine the transaction amount in US dollars is either a rate selected by VISA from the 
range  of  rates  available  in  wholesale  currency  markets  for  the  applicable  central 
processing  date,  which  rate  may  vary  from  the  rate  VISA  itself  receives,  or  the 
government-mandated  rate  in  effect  for  the  applicable  central  processing  date,  plus  1 
percent  of  the  transaction  amount,  which  may  be  billed  separately  on  your  account  or 
included  in  the  transaction  amount.  This  1%  adjustment  is  made  for  all  international 
transactions  regardless  of  whether  there  is  a  currency  conversion  associated  with  the 
transaction. The conversion rate in effect on the processing date may differ from the rate 
in effect on the transaction date or posting date. 
EFFECT  OF  AGREEMENT/WAIVER:  This  Agreement  is  the  contract  which  applies  to  all 
transactions on your account even though the sales, cash advances, credit or other slips you 
sign or receive  may  contain different terms.  The  Credit  Union  can delay  enforcing  any  of its 
rights  any  number  of  times  without  losing  them.  Each  provision  of  this  agreement  must  be 
considered as part of the total agreement and cannot in any way be severed from it. However, 

you also agree that should any part of this agreement be found invalid, it will in no way affect 
the remainder of the agreement. 
STATEMENT  AND  NOTICES:  You  will  receive  a  statement  each  month  showing 
transactions on your account. You are responsible for your minimum monthly payment even 
in the event your statement is late or returned to the Credit Union. Statements and notices 
will be mailed to you at the most recent address you have given the Credit Union. Notice to 
any one of you will be considered notice to all. 
GOVERNING LAW: Except to the extent that Federal Law is applicable, the laws of the 
state  in  which  this  document  is  written  shall  govern  the  validity,  construction  and 
enforcement of this Agreement and all matters arising out of the issuance and use of 
the Card. 

Your Billing Rights: Keep This Document For Future Use 
This notice tells you about your rights and our responsibilities under the Fair 
Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 
If you think there is an error on your statement, write to us at: 

Red River Federal Credit Union  
2721 N Main Street P O Box 638, 
Altus, OK 73522 

You may also contact us on the Web: www.redriverfcu.com 
In your letter, give us the following information: 

•  Account information: Your name and account number. 
•  Dollar amount: The dollar amount of the suspected error. 
•  Description of problem: If you think there is an error on your bill, describe what you 

believe is wrong and why you believe it is a mistake. 

You must contact us: 

•  Within 60 days after the error appeared on your statement. 
•  At least 3 business days before an automated payment is scheduled, if you want to 

stop payment on the amount you think is wrong. 

You must notify us of any potential errors in writing [or electronically]. You may call us, 
but if you do we are not required to investigate any potential errors and you may have to 
pay the amount in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 

1. Within 30 days of receiving your letter, we must tell you that we received your letter. 

We will also tell you if we have already corrected the error. 

2. Within 90 days of receiving your letter, we must either correct the error or explain 

why we believe the bill was correct. 

While we investigate whether or not there has been an error: 

•  We cannot try to collect the amount in question, or report you as delinquent on that 

amount. 

•  The  charge  in  question  may  remain  on  your  statement,  and  we  may  continue  to 

charge you interest on that amount. 

•  While you do not have to pay the amount in question, you are responsible for the 

remainder of your balance. 

•  We can apply any unpaid amount against your credit limit. 
After we finish our investigation, one of two things will happen: 

•  If  we  made  a  mistake:  You  will  not  have  to  pay  the  amount  in  question  or  any 

interest or other fees related to that amount. 

•  If  we  do  not  believe  there  was  a  mistake:  You  will  have  to  pay  the  amount  in 
question, along with applicable interest and fees. We will send you a statement of 
the  amount  you  owe  and  the  date  payment  is  due.  We  may  then  report  you  as 
delinquent if you do not pay the amount we think you owe. 

If  you  receive  our  explanation  but  still  believe  your  bill  is  wrong,  you  must  write  to  us 
within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as 
delinquent without also reporting that you are questioning your bill. 
We must tell you the name of anyone to whom we reported you as delinquent, and we 
must let those organizations know when the matter has been settled between us. 
If  we  do  not  follow  all  of  the  rules  above,  you  do  not  have  to  pay  the  first  $50  of  the 
amount you question even if your bill is correct. 
Your Rights if You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your credit 
card, and you have tried in good faith to correct the problem with the merchant, you may 
have the right not to pay the remaining amount due on the purchase. 
To use this right, all of the following must be true: 

1. The purchase must have been made in your home state or within 100 miles of your 
current mailing address, and the purchase price must have been more than $50. (Note: 
Neither  of  these  are  necessary  if  your  purchase  was  based  on  an  advertisement  we 
mailed to you, or if we own the company that sold you the goods or services.) 

2. You must have used your credit card for the purchase. Purchases made with cash 
advances  from  an  ATM  or  with  a  check  that  accesses  your  credit  card  account  do  not 
qualify. 

3. You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact 
us in writing [or electronically] at: 

Red River Federal Credit Union  
2721 N Main Street P O Box 638  
Altus, OK 73522 
www.redriverfcu.com 

While we investigate, the same rules apply to the disputed amount as discussed above. 
After we finish our investigation, we will tell you our decision. At that point, if we think 
you owe an amount and you do not pay, we may report you as delinquent. 

Copyright 2011 ConmarSystems, Peachtree City, GA  30269 – EFORM 20478-2 Rev. 8/17 

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