Cardholder
Agreement
The card issuer:
Synovus Bank
1125 First Avenue P.O. Box 120
Columbus, Georgia 31902
This Agreement contains the terms that govern the use of your Visa or MasterCard Card Account and
outlines both your responsibilities and ours. Please read it in its entirety and keep it for your reference.
The accompanying Summary of Terms is hereby incorporated into and made a part of this
Agreement. In addition, the application, acceptance certificate or other request you signed or otherwise
submitted for this Account (the "Application"), your Card and the Card Carrier that we send with your
Card, and your signature (including any electronic or digital signature) on any Application, sales slip
or other evidence of indebtedness on your Account, are hereby incorporated into and made a part of
this Agreement. This Agreement begins on the earlier of (i) the date you sign or otherwise submit an
Application that is approved by us, or (ii) the first date that we extend credit to you on your Account,
as evidenced by a signed sales slip or memorandum, a Cash Advance transaction, a Balance Transfer
transaction, or otherwise. A Balance Transfer you request on your Application will be applied to your
Account and sent to your designated payee(s) no earlier than 10 days after your Account is opened and
we have mailed the account opening disclosures; until we have sent the Balance Transfer request to
your designated payee, you may cancel or modify your Balance Transfer request by calling the
number on the back of your Card.
DEFINITIONS
To simplify this Agreement for you, the definitions listed below will apply throughout, both in this
Agreement and in your monthly statement. In addition, the words you, your, and yours refer to the
Cardholder(s) who holds the Card and is responsible for the Account. The words we, us, and our refer
to Synovus Bank, Columbus, Georgia.
Account: The credit card account for which you were issued a Card imprinted with your
Account number that is subject to all terms and conditions of this Agreement.
Annual Percentage Rate: A measure of the cost of credit, expressed as a yearly rate.
Balance Transfer: A transaction in which, pursuant to your request, we issue a check on your
behalf directly to another financial institution to transfer to your Account all or a portion of
an outstanding balance you owe. Your use of a Convenience Check or your Card, or any
Cash Advance obtained by such use, to pay all or a portion of such an outstanding balance is
not a Balance Transfer for the purposes of this Agreement. A Balance Transfer is not a Cash
Advance.
Billing Cycle: The time interval covered by a monthly statement. Each Billing Cycle is
approximately 30 days in length.
ATM: Automated Teller Machine.
Card: Any Visa or MasterCard credit card issued by us which you may use to obtain cash,
make Purchases, or lease goods or services on credit. Use of your Account number to obtain
credit will be considered a use of the Card.
Card Carrier: The carrier that contains your Card.
Cardholder: The Person to whom a Card is issued, or who has agreed to pay obligations
arising from a Card issued to another Person.
(continued on Page 2)
As of 02/22/12
Consumer Cardholder Agreement (Page 2)
DEFINITIONS (continued)
Cash Advance: Credit extended to you in the form of a cash loan through any financial
institution honoring the Card either presented directly or through any other credit instrument,
check, device, overdraft coverage plan or ATM that we make available to you.
Closing Date: The date of the last day of a Billing Cycle.
Convenience Check or Check: Any check we make available to you for the purpose of
drawing against your Account.
Credit Line: The maximum amount of credit available to you on your Account.
Interest Charge: A Finance Charge attributable to the application of a periodic interest rate.
Margin: The amount added to the Prime Rate in the calculation of a variable Monthly
Periodic Rate. "Prime Rate" is defined below in this Agreement under "Regular Monthly
Periodic Rates."
New Balance: The total outstanding Account balance on the Closing Date specified in your
monthly statement.
Overdraft Protection Transaction: If applicable to your Account, these are Special Advances
we make to cover overdrafts on a designated deposit account maintained with us or with a
financial institution that is our affiliate or subsidiary. Although they are Cash Advances,
Overdraft Protection Transactions are included in a separate Average Daily Balance of
Overdraft Advances, to which we apply the same Introductory or Regular Monthly Periodic
Rate and corresponding Annual Percentage Rate as we apply to your Balance Transfers.
Previous Balance: The balance of your Account at the beginning of a Billing Cycle. This will
be the same as the "New Balance" shown on your previous bill.
Promotional Check: Special Convenience Checks we may offer you from time to time to
obtain Special Advances which, although they are Cash Advances, are offered at a special
reduced Monthly Periodic Rate and corresponding Annual Percentage Rate applicable for a
period of time specified in the promotional check offer, after which we apply a Regular
Monthly Periodic Rate and corresponding Annual Percentage Rate as specified in the
promotional check offer. However, a Promotional Check used after the date specified in the
promotional check offer as the date by which it must be used to obtain the special
promotional offer, is not treated as a Promotional Check but instead is treated as a regular
Convenience Check and a transaction resulting from its use as a regular Cash Advance.
Purchase: Any extension of credit to your Account for the purpose of purchasing or leasing
goods or services from participating establishments.
Other Charges: Charges to your Account other than Finance Charges.
Periodic Rate: The percentage rate of Interest Charge imposed against a balance for a period.
In this Agreement, a "Monthly" Periodic Rate is used.
Unauthorized Use: The use of a Card by a person, other than the Cardholder, who does not
have actual, implied or apparent authority for such use, and from which the Cardholder
received no benefit.
Authorized User: The person(s) authorized by a Cardholder to obtain credit under an
Account, whether named in an application as an Authorized User or otherwise. Authorized
Users will not have access to account information.
(continued on Page 3)
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Consumer Cardholder Agreement (Page 3)
USING YOUR CREDIT CARD
Purchases, Cash Advances or Balance Transfers
You may use your Card or Convenience Checks to purchase or lease goods or services from
participating establishments. You may also use your Card to obtain Cash Advances from your Account
at an ATM, or by presenting it to us, or to any institution that accepts the Card for that purpose. To
protect you, we restrict Cash Advances using this Card to $1000 per ATM transaction and $1500 per
over-the-counter transaction. In addition, only three Cash Advance transactions can be made per day.
You may also use your Card to obtain Balance Transfers.
We may limit the use of the Account/Card at our discretion. Such limitations include, but are not
limited to, Internet-related gambling transactions. Your Account/Card will be restricted from online
betting activity, which includes, but is not limited to, lottery tickets, casino gambling chips, off-track
betting and wagers at racetracks.
You will owe us for these amounts, plus any applicable Finance Charges and other applicable charges
or fees, payable in U.S. dollars.
Your Credit Line
You may not use your Account in any way that would cause you to go over your Credit Line. We may
refuse to authorize or accept any transaction on your Account that would cause you to exceed your
Credit Line or if your Account is delinquent. We may temporarily agree to allow you to exceed your
Credit Line; however, in that case you must repay the excess amount according to the terms of this
Agreement. We may change your Credit Line at any time and will notify you accordingly.
Balance Transfer Checks
You agree that any check we issue on your behalf to another financial institution for the purpose of
effecting a Balance Transfer at your request ("Balance Transfer Check") will not be returned to you.
We are entitled to return a Balance Transfer Check unpaid if there is not enough available credit in
your Account, if your Account is in default or if your right to obtain further credit under your Account
has been terminated. If we honor the Balance Transfer Check under these circumstances, the amount
in excess of your Credit Line will be due immediately. We may pay Balance Transfer Checks dated
more than six months prior to the date they are presented for payment. We will not certify a Balance
Transfer Check.
Convenience Checks
We may supply you with personalized Convenience Checks that are subject to the following
conditions. Payment of a Check will be treated as a Cash Advance on your Account. Your Check must
be written in U.S. dollars. Only the person whose name appears on the Check may sign it. We are
authorized to pay any Check drawn on your Account even if the signature does not correspond exactly
to the signature on our records. You agree that Convenience Checks written on your Account will not
be returned to you. We are entitled to return your Check unpaid if there is not enough available credit
in your Account or if your Account is in default or if your right to obtain further credit under your
Account has been terminated. If we honor the Check under these circumstances, the amount in excess
of your Credit Line will be due immediately. You may not use a Convenience Check to make
payments on your Account. We may pay Checks dated more than six months prior to the date they are
presented for payment. You may not write a postdated Check, but we may pay a Check regardless of a
post-date. We will not certify a Convenience Check.
(continued on Page 4)
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Consumer Cardholder Agreement (Page 4)
MAKING PAYMENTS
Monthly Statements
We will send a statement at the end of each monthly Billing Cycle if there is a debit or credit balance
on your account of $1 or more, a balance on which a Finance Charge has been imposed or as
otherwise required by applicable law. You agree to pay us, or any party to whom we may transfer and
assign your Account, in U.S. dollars according to all terms and conditions of this Agreement.
Minimum Payment
The Minimum Payment is the greater of (i) a specified dollar amount (shown in the accompanying
Summary of Terms), or (ii) the total, rounded up to the next dollar, of (A) a specified percentage
(shown in the accompanying Summary of Terms) of your New Balance, plus (B) Transaction Fees,
such as Transaction Fees imposed for Cash Advances (including any Promotional Check or Overdraft
Protection Transactions), Foreign Transactions, and where applicable, Balance Transfers, plus (C) any
Penalty fees such as Late Payment Fees, and Returned Payment Fees. If your New Balance is less than
the specified dollar amount shown in the accompanying Summary of Terms, the Minimum Payment is
your entire New Balance. If you elect not to pay your New Balance in full, you must pay at least the
Minimum Payment SO that it is credited to your Account by the "Payment Due Date" shown on your
statement, which is at least 25 days after the Closing Date of the Billing Cycle. Your Minimum
Payment will also include any past due amount and any amount by which the New Balance exceeds
your Credit Line, whichever of these two is greater.
Application of Payments
We reserve the right to apply payments to your Account, in any manner we choose at our sole
discretion, in accordance with applicable law.
Security Interest
If we now, or in the future, hold any title, pledge or security interest in any of your property other than
a residence, it may be that the terms of the instrument creating such title, pledge or security interest
will also secure your obligations on this Account.
Crediting of Payments
Payments will be credited as of the date received, if the payment is received by 5 p.m. local time at the
remittance address shown on your statement, or is made in person at any Synovus Bank prior to its
close of business or is received by 5 p.m. Eastern Time by online payment at our website listed on
your statement, or is received by 5 p.m. Eastern Time by telephone payment at our customer service
telephone number listed on your statement; payments received after 5 p.m. local time on any day at the
remittance address shown on your statement, or received after 5 p.m. Eastern Time on any day by such
online payment, or by such telephone payment, will be credited as of the next day. Any other
payments may be subject to a delay in crediting of up to 5 days after the date of receipt. If we fail to
credit payments in accordance with the foregoing provisions, your Account will not be subject to
finance or other charges attributable to our failure to credit payments in accordance with the foregoing
provisions, and if any such finance or other charges are imposed, we will adjust your account SO that
the charges imposed are credited to your account during the next Billing Cycle.
HOW INTEREST CHARGES AND OTHER FINANCE CHARGES ARE DETERMINED
Your Finance Charge for any Billing Cycle will include the following components, the total of which
constitutes your total Finance Charge for the Billing Cycle: (1) a Cash Advance Transaction Fee
Finance Charge, imposed (i) on each Cash Advance transaction posted during a Billing Cycle, in an
amount determined as provided in the accompanying Summary of Terms, and (ii) on each Promotional
Check Transaction posted during a Billing Cycle, in an amount determined as provided in the
accompanying Summary of Terms, unless a different amount is specified in the disclosures
(continued on Page 5)
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Consumer Cardholder Agreement (Page 5)
How Interest Charges and Other Finance Charges Are Determined (continued)
accompanying the Promotional Check offer, and (iii) on each Overdraft Protection transaction (if
applicable to your Account), in an amount determined as provided in the accompanying Summary of
Terms; and (2) Interest Charge amounts computed by applying the applicable Monthly Periodic Rate
or Rates, determined as provided below under "Computing the Monthly Periodic Rates and
corresponding Annual Percentage Rate", to (i) your Average Daily Balance of Cash Advances
(including new Cash Advances), and (ii) your Average Daily Balance of Purchases (including new
Purchases), and (iii) your Average Daily Balance of Balance Transfers (including new Balance
Transfers), and (iv) each Average Daily Balance of Special Advances (including new Special
Advances) and your Average Daily Balance of Overdraft Advances (including new Overdraft
Advances); and (3) a Balance Transfer Transaction Fee Finance Charge (if applicable to your
Account), imposed on each Balance Transfer posted during a Billing Cycle, in an amount determined
as provided in the accompanying Summary of Terms. In addition, there will be added a Foreign
Transaction Fee Finance Charge of 3% of the total amount for all international and cross U.S. borders
transactions (including transactions made in U.S. Dollars) posted during a Billing Cycle. Finance
Charges, when calculated, will be rounded up to the next cent.
Paying Interest
When Interest Charges Begin to Accrue: Subject to any time period within which to pay to avoid
paying interest on Purchases, Interest Charges on Purchases will be imposed at the applicable Monthly
Periodic Rates from the date each Purchase is made and will continue to accrue on unpaid balances as
long as they remain unpaid. No Interest Charge on Purchases will be imposed for any Billing Cycle in
which the Previous Balance is zero or a credit balance, or is paid in full by the Payment Due Date
shown on the statement for the previous Billing Cycle. Interest Charges on Cash Advances, Special
Advances (consisting of Overdraft Protection transactions, or Promotional Check transactions) and
Balance Transfers, will be imposed at the applicable Monthly Periodic Rates from the date each Cash
Advance, Overdraft Protection transaction, Promotional Check transaction or Balance Transfer is
made and will continue to accrue on unpaid balances as long as it remains unpaid. There is no time
period within which to pay to avoid Interest Charges on Cash Advances, Overdraft Protection
transactions, Promotional Check transactions or Balance Transfers. How to Avoid Paying Interest on
Purchases: Your due date will be at least 25-days after the close of each Billing Cycle. We will not
charge you any interest on Purchases if you pay your entire New Balance by the due date each month.
Calculating the Balance Subject to Interest Rate
Average Daily Balance of Cash Advances (including new Cash Advances): To get the Average
Daily Balance of Cash Advances, we take the beginning Cash Advance balance of your Account each
day, including unpaid Interest Charges on Cash Advances (which balance may also include unpaid
Transaction Fees of the kinds mentioned below and unpaid Interest Charges thereon), add any new
Cash Advances as of the date of transaction, add the Cash Advance Transaction Fee on any Cash
Advances, Overdraft Protection transactions and Promotional Check transactions, and the Balance
Transfer Transaction Fee (if applicable to your Account) on any Balance Transfers, as of the date of
posting of each Cash Advance, Overdraft Protection transaction, Promotional Check transaction or
Balance Transfer, and subtract the applicable portion of any payments and credits as of the date of
posting. This gives us the daily balance for Cash Advances. Then we add all these daily balances for
the Billing Cycle together and divide the total by the number of days in the Billing Cycle. This gives
us the Average Daily Balance of Cash Advances.
(continued on Page 6)
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Consumer Cardholder Agreement (Page 6)
Average Daily Balance of Purchases (including new Purchases): The balance calculation method
for Purchases is the Average Daily Balance (including new purchases). To get the Average Daily
Balance of Purchases, we take the beginning Purchase balance of your Account each day, including
any unpaid Interest Charges on Purchases, add any new Purchases as of the date of transaction, and
subtract the applicable portion of any payments and credits as of the date of posting. (However, we
subtract the applicable portion of any payments you paid by the due date during the Billing Cycle, as
of the first day of the Billing Cycle.) This gives us the daily balance for Purchases. Then we add all
these daily balances for the Billing Cycle together and divide the total by the number of days in the
Billing Cycle. This gives us the Average Daily Balance of Purchases.
Average Daily Balance of Balance Transfers (including new Balance Transfers):
To get the Average Daily Balance of Balance transfers, we take the beginning Balance Transfer
balance of your Account each day, including unpaid Interest Charges on Balance Transfers, add any
new Balance Transfers as of the date of transaction, and subtract the applicable portion of any
payments and credits as of the date of posting. This gives us the daily balance for Balance Transfers.
Then we add all these daily balances for the Billing Cycle together and divide the total by the number
of days in the Billing Cycle. This gives us the Average Daily Balance of Balance Transfers.
Average Daily Balance of Special Advances (including new Special Advances):
Promotional Checks: If you use a Promotional Check we offer you, while the special reduced
Monthly Periodic Rate is in effect it will be applied to an Average Daily Balance of Special Advances
(including new Special Advances), computed for your Promotional Check balances in the same
manner as the Average Daily Balance of Cash Advances (described above) except that the Cash
Advance Transaction Fee for Promotional Check transactions is included in your Average Daily
Balance of Cash Advances rather than in your Average Daily Balance of Special Advances. When the
special reduced Monthly Periodic Rate is no longer in effect, we will continue to include such
balances, including any unpaid Interest Charges thereon, in an Average Daily Balance of Special
Advances, computed in the same manner specified above.
Average Daily Balance of Overdraft Advances (including new Overdraft Advances):
Overdraft Protection transactions will be included from the date posted to your Account, in an
Average Daily Balance of Overdraft Advances (including new Overdraft Advances), computed in the
same manner as the Average Daily Balance of Cash Advances (described above) except that the Cash
Advance Transaction Fee for Overdraft Protection transactions is included in the Average Daily
Balance of Cash Advances rather than in the Average Daily Balance of Overdraft Advances. We will
apply to your Average Daily Balance of Overdraft Advances the same Introductory or Regular
Monthly Periodic Rate as we apply to your Balance Transfers.
Computing the Monthly Periodic Rates and corresponding ANNUAL PERCENTAGE RATE
(APR)
Special or Introductory Monthly Periodic Rates: Any special or introductory Monthly Periodic
Rate and corresponding Annual Percentage Rate, the type of average daily balances to which it applies
if it does not apply to all your average daily balances, and the period for which it is applicable, are
shown on the accompanying Summary of Terms and/or Card Carrier or, in the case of Promotional
Check or other special offers we may make in the future, will be specified in the disclosures
accompanying the special offer. (For any rates specified in the accompanying Summary of Terms or
Card Carrier as "Introductory" for a specified period, those Introductory rates will expire no less than
the specified period after the opening of your Account.) Except during periods and with respect to
balances for which any special or introductory Monthly Periodic Rate is applicable, each Monthly
Periodic Rate and corresponding Annual Percentage Rate applicable to your Account will be
determined as described below under "Regular Monthly Periodic Rates".
(continued on Page 7)
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Consumer Cardholder Agreement (Page 7)
Regular Monthly Periodic Rates: One or more Regular Monthly Periodic Rates and corresponding
Annual Percentage Rates apply to your Account, as shown in the accompanying Summary of Terms
and/or Card Carrier or, in the case of Promotional Check or other special offers we may make in the
future, as specified in the disclosures accompanying the special offer. (For example, the Monthly
Periodic Rate and corresponding Annual Percentage Rate applicable to Purchases and Balance
Transfers may be different from the Monthly Periodic Rate and corresponding Annual Percentage Rate
applicable to Cash Advances.) The rates apply to your Account as follows:
Purchases and Balance Transfers and Special Advances: The Regular Monthly Periodic Rate and
corresponding Annual Percentage Rate applicable to your Average Daily Balance of Purchases and
your Average Daily Balance of Balance Transfers and your Average Daily Balance of Overdraft
Advances and each Average Daily Balance of Special Advances (for any Promotional Check balances
which, in the Promotional Check offer, we specify will have the same Regular Annual Percentage Rate
as Balance Transfers following the promotional period) is specified in the accompanying Summary of
Terms or Card Carrier and, unless otherwise specified in the accompanying Summary of Terms or
Card Carrier, will be the same for each such Average Daily Balance. If the Monthly Periodic Rate and
corresponding Annual Percentage Rate are a variable rate, this will be specified in the accompanying
Summary of Terms. If a variable rate, the following applies: The Regular Monthly Periodic Rate and
corresponding Annual Percentage Rate applicable to your Average Daily Balance of Purchases, your
Average Daily Balance of Balance Transfers, your Average Daily Balance of Overdraft Advances and
each Average Daily Balance of Special Advances (for any Promotional Check balances which, in the
Promotional Check offer, we specify will have the same Regular Annual Percentage Rate as Balance
Transfers following the promotional period) may vary. The Regular Monthly Periodic Rate applied in
any Billing Cycle to the Average Daily Balance of Purchases and to the Average Daily Balance of
Balance Transfers and to the Average Daily Balance of Overdraft Advances and to each Average
Daily Balance of Special Advances (for any Promotional Check balances which, in the Promotional
Check offer, we specify will have the same Regular Annual Percentage Rate as Balance Transfers
following the promotional period), will be equal to 1/12 of the total of (i) the "Prime Rate" (as defined
below) and (ii) the applicable Margin as shown in the accompanying Summary of Terms. The "Prime
Rate" used is the highest Prime Rate published in the "Money Rates" section of The Wall Street
Journal on the last day of the calendar month in which the Billing Cycle begins (or if not published on
that day, on the date of its next publication following that date). The current Regular Monthly Periodic
Rate and corresponding Annual Percentage Rate under the above formula are shown on the
accompanying Summary of Terms or Card Carrier. If the Prime Rate increases, the Regular Monthly
Periodic Rate and corresponding Annual Percentage Rate under the above formula may increase. As a
result, the Interest Charges, the Minimum Payment, and the number of payments may also increase.
Any new Regular Monthly Periodic Rate will apply to your entire Average Daily Balance of Purchases
and your entire Average Daily Balance of Balance Transfers and your entire Average Daily Balance of
Overdraft Advances and each entire Average Daily Balance of Special Advances (for any Promotional
Check balances which, in the Promotional Check offer, we specify will have the same Regular Annual
Percentage Rate as Balance Transfers following the promotional period), including both existing
balances and new transactions, and determined as described above. (The Regular Monthly Periodic
Rate and corresponding Annual Percentage Rate applicable to each Average Daily Balance of Special
Advances for any Promotional Check balances which, in the Promotional Check offer, we specify will
have the same Regular Annual Percentage Rate as Cash Advances following the promotional period,
will be determined as provided below under "Cash Advances". The Regular Monthly
Periodic Rate and corresponding Annual Percentage Rate applicable to any Average Daily Balance of
Special Advances for any Promotional Check balances which, in the Promotional Check offer, we
specify will have a Regular Annual Percentage Rate following the promotional period other than the
Regular Annual Percentage Rate for Balance Transfers or the Regular Annual Percentage Rate for
Cash Advances, will be determined as described in the Promotional Check offer.).
(continued on Page 8)
As of 02/22/12
Consumer Cardholder Agreement (Page 8)
Cash Advances: The Regular Monthly Periodic Rate and corresponding Annual Percentage Rate
applicable to your Average Daily Balance of Cash Advances is specified in the accompanying
Summary of Terms or Card Carrier. If the Monthly Periodic Rate and corresponding Annual
Percentage Rate are a variable rate, the following applies: The Regular Monthly Periodic Rate and
corresponding Annual Percentage Rate applicable to your Average Daily Balance of Cash Advances
may vary. The Regular Monthly Periodic Rate applied in any Billing Cycle to the Average Daily
Balance of Cash Advances will be equal to 1/12 of the total of (i) the "Prime Rate" (as defined in the
preceding paragraph), and (ii) the applicable Margin as shown in the accompanying Summary of
Terms. The current Monthly Periodic Rate and corresponding Annual Percentage Rate under the
above formula are shown on the accompanying Summary of Terms or Card Carrier. If the Prime Rate
increases, the Regular Monthly Periodic Rate and corresponding Annual Percentage Rate under the
above formula may increase. As a result, the Interest Charges, the Minimum Payment, and the number
of payments may also increase. Any new Regular Monthly Periodic Rate will apply to your entire
Average Daily Balance of Cash Advances, including both existing balances and new transactions, and
determined as described above.
Employee Preferential Rates: If your Summary of Terms and/or Card Carrier disclose information
regarding Loss of Employee Preferential APRs, this means that your Regular Monthly Periodic Rates
and corresponding APRs are preferential rates extended to you because you are an employee, officer
or director of Synovus Bank or one of its affiliated companies or of Total System Services, Inc. or one
of its affiliated companies. If that relationship ceases for any reason, we may increase your Regular
Monthly Periodic Rates and corresponding Annual Percentage Rates to the higher rates as disclosed in
your Summary of Terms and/or Card Carrier. Such a change would require at least 45 days advance
notice, and in any event would not become effective until at least 12 months after the opening of your
Account, and when effective would apply the increased Monthly Periodic Rates and corresponding
APRs to transactions made on or after the effective date of such increase. The employee preferential
Monthly Periodic Rates and corresponding APRs then in effect would continue to apply to
transactions made prior to that date. We may keep the increased Monthly Periodic Rates and
corresponding APRs in effect indefinitely.
Other Charges
In addition to Finance Charges, a variety of fees and charges may be applied to your Account, as
follows:
Late Payment Fee: If your Minimum Payment Due is not credited to your Account on or before the
Payment Due Date, you may be charged a Late Payment Fee of up to $35. However, the fee will never
be greater than the Minimum Payment Due.
Returned Payment Fee: If a payment (including any check, ACH transaction, or money order)
received in payment of your Account is returned to us unpaid for any reason, you may be charged a
Returned Payment Fee of up to $25, but the fee will never be greater than the Minimum Payment Due.
If we return unpaid any Convenience Check (including any Promotional Check), or Balance Transfer
Check you may be charged a Returned Payment Fee up to $25, but the fee will never be greater than
the Amount of the check we return.
Documentation Fee: You may request a copy of a statement previously sent to you for a
Documentation Fee of $5 per statement, which will be added to your Account. Copies of sales tickets
or other items posted to your Account, and all other correspondence, may be obtained for a
Documentation Fee of $5 per sales ticket or other item, or item of correspondence, which will be
added to your Account. Notwithstanding the foregoing, we will not impose any fee in connection with
a good faith assertion of a billing error or other exercise of your Billing Rights (see below under "Your
Billing Rights: Keep This Document For Future Use").
(continued on Page 9)
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Consumer Cardholder Agreement (Page 9)
Annual Fee: If applicable to your account, an annual fee will apply as shown in the accompanying
Summary of Terms. (If an Annual Fee amount is shown as "Introductory" for a specified period, that
Introductory Annual Fee will expire no less than the specified period after the opening of your
Account.)
Lost Cards and Unauthorized Use
If you notice the loss or theft of your credit card or a possible unauthorized use of your card, you
should write to us immediately at: Security Department, Card Services, P.O. Box 84050, Columbus,
GA 31908-4050, or call us at 1-800-543-8227, or 706-644-0012 outside the U.S. You will not be
liable for any unauthorized use that occurs after you notify us. You may, however, be liable for
unauthorized use that occurs before your notice to us. In any case, your liability will not exceed $50.
YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.
What to Do If You Find a Mistake On Your Statement
If you think there is an error on your statement, write to us at
Synovus Bank
Dispute Resolution Office
Card Services
P.O. Box 84050
Columbus, GA 31908-4050
In your letter, give us the following information:
Account Information: Your name and account number.
Dollar amount: The dollar amount of the suspected error.
Description of problem: If you think there is an error on your bill, describe what you believe is
wrong and why you believe it is a mistake.
You must contact us:
Within 60 days after the error appeared on your statement.
At least 3 business days before an automated payment is scheduled, if you want to stop payment on
the amount you think is wrong.
You must notify us of any potential errors in writing. You may call us, but if you do we are not
required to investigate any potential errors and you may have to pay the amount in question.
What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:
1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also
tell you if we have already corrected the error.
2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we
believe the bill is correct.
While we investigate whether or not there has been an error:
We cannot try to collect the amount in question, or report you as delinquent on that amount.
The charge in question may remain on your statement, and we may continue to charge you interest
on that amount.
While you do not have to pay the amount in question, you are responsible for the remainder of your
balance.
We can apply any unpaid amount against your credit limit.
(continued on Page 10)
As of 02/22/12
Consumer Cardholder Agreement (Page 10)
What Will Happen After We Receive Your Letter (continued)
After we finish our investigation, one of two things will happen:
If we made a mistake: You will not have to pay the amount in question or any interest or other fees
related to that amount.
If we do not believe there was a mistake: You will have to pay the amount in question, along with
applicable interest and fees. We will send you a statement of the amount you owe and the date pay-
ment is due. We may then report you as delinquent if you do not pay the amount we think you owe.
If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days
telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also
reporting that you are questioning your bill. We must tell you the name of anyone to whom we
reported you as delinquent, and we must let those organizations know when the matter has been settled
between us.
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you
question even if your bill is correct.
Your Rights If You Are Dissatisfied With Your Credit Card Purchases
If you are dissatisfied with the goods or services that you have purchased with your credit card, and
you have tried in good faith to correct the problem with the merchant, you may have the right not to
pay the remaining amount due on the purchase.
To use this right, all of the following must be true:
1. The purchase must have been made in your home state or within 100 miles of your current mailing
address; and the purchase price must have been more than $50. (Note: Neither of these are
necessary if your purchase was based on an advertisement we mailed to you, or if we own the
company that sold you the goods or services.)
2. You must have used your credit card for the purchase. Purchases made with cash advances from an
ATM or with a check that accesses your credit card account do not qualify.
3. You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing
at:
Synovus Bank
Dispute Resolution Office
Card Services
P.O. Box 84050
Columbus, GA 31908-4050
While we investigate, the same rules apply to the disputed amount as discussed above. After we finish
our investigation, we will tell you our decision. At that point, if we think you owe an amount and you
do not pay, we may report you as delinquent.
OUR RIGHTS AND HOW THEY AFFECT YOU
Telephone Monitoring
From time to time, we may monitor telephone calls regarding your Account with us to assure the
quality of our service.
Refunds
If a seller agrees to give a refund, you will accept a credit on your Account instead of cash refund.
(continued on Page 11)
As of 02/22/12
Consumer Cardholder Agreement (Page 11)
No Waiver of Rights; Disputed Amounts
We can accept late or partial payments without losing any of our rights under this Agreement.
You agree not to send us partial payments marked "paid in full," "without recourse," or similar
language. If you send such a payment, we may accept it without losing any of our rights under
this Agreement. All written communications concerning disputed amounts, including any check
or other payment instrument that indicates that the payment constitutes "payment in full" of the
amount owed or that is tendered with other conditions or limitations or as full satisfaction of a
disputed amount, must be mailed or delivered to Synovus Bank, Dispute Resolution Office, Card
Services, P.O. Box 84050, Columbus, GA 31908-4050.
Credit Reports and Information
You authorize us to make or have made any credit, employment and investigative inquiries, including
obtaining consumer reports on you, as we deem appropriate in connection with your application for or
the extension of credit on the Account, or the update, renewal or review of the Account, or the
collection of amounts owing on the Account. Upon your request, we will inform you whether or not a
consumer report was requested, and if one was requested, of the name and address of the consumer
reporting agency that furnished the report. We can furnish information concerning your Account or
credit file to consumer reporting agencies and others who may properly receive that information.
Notice of Inaccurate Information
If you believe that we have information about you that is inaccurate or that we have reported or may
report to a credit reporting agency information about you that is inaccurate, please notify us of the
specific information that you believe is inaccurate by writing to us at Card Services, P.O. Box 84050,
Columbus, GA 31908-4050.
Collection and Default
Unless prohibited by applicable law, your Account is considered to be in default if (1) you do not
make at least the Minimum Payment on or before the Payment Due Date, (2) you try to exceed or do
exceed your Credit Line without permission, (3) you become subject to bankruptcy or insolvency
proceedings, (4) you become subject to attachment or garnishment proceedings, (5) you give us any
false information or signature, (6) you die, or (7) you fail to comply with any portion of this
Agreement. Our accepting a late or partial payment does not waive the default. Unless prohibited by
applicable law, default on this Account will constitute default on all accounts you hold with us.
Subject to any notice of default and right to cure or other restrictions of applicable law, if you are in
default, we may declare the entire balance due immediately. Unless prohibited by applicable law you
agree to pay our reasonable costs and attorneys' fees related to the collection of your Account to the
extent permitted by the state in which you live.
Change of Terms
Subject to the limitations of applicable law, we may, at any time, change or remove any of the
terms and conditions of, or add new terms or conditions to, this Agreement. We will mail written
notice of such a change to you then in the manner required by applicable law. As of the effective
date, the changed or new terms will apply to new Purchases, Cash Advances and Balance
Transfers and also to the outstanding balance of your Account, subject to the limitations of
applicable law.
Delay in Enforcement
We can delay enforcing our rights under this Agreement without losing them.
(continued on Page 12)
As of 02/22/12
Consumer Cardholder Agreement (Page 12)
OTHER PROVISIONS
Ownership and Use of Your Card
As the Account Cardholder(s), you are liable for all credit obtained under your Account. If you
authorize another person to use your Card or Convenience Check, you are liable for any credit
obtained on your Account for as long as that person holds the Card or Check. In addition, you will
remain liable until you recover possession of the Card or Check. Misuse of your Card by an authorized
person will not be considered unauthorized use. See "Lost Cards and Unauthorized Use" above. Upon
demand, you must return any Card we supply to you or destroy the Card by cutting it in half
immediately. Convenience Checks must be mailed or returned to us upon request.
Transactions
You will retain for statement verification your copy of each purchase slip, Cash Advance or other
transaction to your Account.
Transfer and Termination of Your Account
You may not transfer your Account to any other person. We may assign your Account to any other
person at any time. Either you or we may terminate or suspend your credit privileges at any time.
However, you will remain liable for all charges until they are paid in full.
Foreign Currency Conversion
You may make a Purchase or obtain a Cash Advance in a currency other than U.S. dollars. If you do,
Visa will convert the transactions into U.S. dollars. The conversion rate between the transaction
currency and the billing currency will be either (i) a rate selected by Visa from the range of rates
available in wholesale currency markets for the applicable central processing date, which rate may
vary from the rate Visa itself receives, or (ii) the government-mandated rate in effect for the applicable
central processing date. The conversion rate Visa uses may differ from any published rate in effect on
the day that you made the transaction or it was posted to your Account. You agree to pay us the
amount as converted into U.S. dollars according to Visa procedures.
Honoring Your Card
We are not liable for the failure or refusal of a merchant, ATM or other institution to honor your Card.
Although you may have credit available, we will not be liable for the failure to authorize credit due to
operational difficulties or mistakes. Transactions made above a certain dollar amount may require
authorization by us before the transaction can be approved. In addition, we may limit the number and
amount of transactions approved in one day for security reasons..
Change of Address, Employment and Telephone
We will send all written notices and statements to your address as it appears on our records. To avoid
delays and missed payments that could affect your credit standing, you agree to advise us promptly if
you change your mailing address, place of employment, or telephone number.
Severability
In the event that any provision of this Agreement is determined to be invalid or unenforceable for any
reason, the remaining provisions will remain in effect.
Entire Agreement; Interpretation
This Agreement constitutes the final expression of the credit agreement between you and us relating to
your Account. The headings used in this Agreement are for the convenience of reference only and are
not intended to define or describe the scope or intent of any portion of the Agreement.
(continued on Page 13)
As of 02/22/12
Consumer Cardholder Agreement (Page 13)
Governing Law
This Agreement and your Account, and any claim, dispute or controversy (whether in contract,
tort, or otherwise) at any time arising from or relating to your Account, this Agreement or any
transferred balances, are governed by and construed in accordance with applicable federal law
and the laws of the state of Georgia. The legality, enforceability and interpretation of this
Agreement and the amounts contracted for, charged and reserved under this Agreement will be
governed by such laws. This Agreement is entered into between you and us in Georgia. We make
decisions about granting credit to you from, extend credit to you under this Agreement from,
and accept your payments in, Georgia.
Arbitration of Disputes
Except as expressly provided below, any controversy that arises out of or is related to (a) this
Agreement (including any dispute over the validity of this Agreement to arbitrate disputes or of
this entire Agreement), or (b) your Account, or (c) any relationship resulting from this
Agreement, or (d) any insurance or other service related to your Account, or (e) any other
agreement related to your Account or any such service, or (f) breach of this Agreement or any
other such agreement, whether based on statute, contract, tort or any other legal theory, in
which the aggregate amount in controversy for all claimants exceeds $15,000 including interest
and attorneys' fees (any "Claim") will be settled on an individual basis by binding arbitration
under the Federal Arbitration Act ("FAA"). Judgment on the arbitration award may be entered in
any court having jurisdiction. Any dispute regarding whether a particular controversy is subject to
arbitration will be decided by the arbitrator(s). If any part of the damages or other relief requested is
not expressly stated as a dollar amount, the controversy will be a Claim that is subject to arbitration.
You and we acknowledge and agree that the transactions contemplated by this Agreement, and any
controversy that may arise under or relate to this Agreement, your Account, or the services or other
agreements described above, involve "commerce" as that term is defined and used in the FAA. The
arbitration will be administered by the American Arbitration Association (the "AAA") under its
Commercial Arbitration Rules (the "Arbitration Rules"). We will tell you how to contact the AAA and
how to get a copy of the Arbitration Rules without cost if you ask us in writing to do SO. The
Arbitration Rules permit you to request deferral or reduction of the administrative fees of arbitration if
paying them would cause you a hardship. Any in-person arbitration hearing will be held in Columbus,
Georgia, where our employees and records of your Account are located. Each arbitrator shall be a
licensed attorney who has been engaged in the private practice of law continuously during the ten
years immediately preceding the arbitration or a retired judge of a court of general or appellate
jurisdiction. The arbitration award shall award only such relief as a court of competent jurisdiction
could properly award under applicable law, including attorneys' fees if allowed by applicable law or
agreement, and may award to the prevailing party all pre- and post-award expenses of arbitration. All
statutes of limitation, defenses, and attorney-client and other privileges that would apply in a court
proceeding will apply in the arbitration. The filing of a demand for arbitration in accordance with the
Arbitration Rules will be deemed the commencement of an action for purposes of any applicable
statute of limitations. There will be no class Claims-Claims by or on behalf of other persons will not
be considered in or consolidated with the arbitration proceedings between you and us. This
Agreement does not limit the right of you or us, whether before, during or after the pendency of any
arbitration proceeding, to exercise self-help remedies such as set-off or repossession and sale of
collateral, or to obtain provisional or ancillary remedies or injunctive or other traditionally equitable
relief (other than a stay of arbitration) necessary to protect the rights or property of the party seeking
relief pending the arbitrator's determination of the merits of the Claim. The taking of any of the
actions described in the preceding sentence by either party or the filing of a court action by a party
shall not be deemed to be a waiver of the right to demand arbitration of any Claim asserted as a
counterclaim or the like in response to any such action. This Agreement to arbitrate disputes will
survive the closing of your Account and the termination of your Agreement with us.
(continued on Page 14)
As of 02/22/12
Consumer Cardholder Agreement (Page 14)
Arbitration of Disputes (continued)
Please read this arbitration agreement carefully. It limits or waives certain of your rights. With
respect to claims that you are agreeing to arbitrate pursuant to this Agreement, you are waiving
your right to bring a court action and to have a jury trial. There will be no class claims in
arbitration. Discovery may be more limited in arbitration than in a court proceeding, and the
right and grounds to appeal from an arbitrator's award are more limited than in an appeal from
a court judgment. Certain other rights you have in a court proceeding also may not be available
in arbitration.
The card issuer:
Synovus Bank
1125 First Avenue P.O. Box 120
Columbus, Georgia 31902
As of 02/22/12
Summary of
Terms
Synovus/TSYS Team Member
For Personal
Credit Cards
Visa Platinum and
Private Client
Private Client
Visa Platinum and
Issued by
Platinum MasterCard®
Synovus Bank
and
Purchase Perks Visa
Visa Platinum* and
Purchase Perks Visa
Platinum MasterCard® and
Synovus/TSYS Team Member
Cash Rewards Visa®
As of 07/01/12
Platinum
Platinum
Platinum MasterCard®
Platinum
Cash Rewards Visa Platinum
Purchase Perks Visa Platinum
Interest Rates &
Interest Charges
Annual
Prime Rate plus Margin
Prime Rate plus Margin of 3.99%,
Prime Rate plus Margin
Prime Rate plus Margin of 1.00%**
Prime Rate plus Margin of 2.00%, or Margin of
Prime Rate plus Margin of 2.00%,
Percentage Rate
of 3.99%, 5.99%,
5.99%, 8.99%, 11.99% or
of 1.00%*
5.99% after Loss of Employee Preferential
or Margin of 5.99% after Loss of
(APR) for
8.99%, 11.99% or
14.99%*
APRs**
Employee Preferential APRs**
Purchases
14.99%**
APR for Balance
Prime Rate plus Margin
Prime Rate plus Margin of 3.99%,
Prime Rate plus Margin
Prime Rate plus Margin of 1.00%*
Prime Rate plus Margin of 2.00%, or Margin of
Prime Rate plus Margin of 2.00%,
Transfers
of 3.99%, 5.99%,
5.99%, 8.99%, 11.99% or
of 1.00%
5.99% after Loss of Employee Preferential
or Margin of 5.99% after Loss of
8.99%, 11.99% or
14.99%**
APRs**
Employee Preferential APRs**
14.99%**
APR for Cash
Prime Rate plus Margin
Prime Rate plus Margin of
Prime Rate plus Margin
Prime Rate plus Margin of 7.99%.**
Prime Rate plus Margin of 7.99%, or Margin of
Prime Rate plus Margin of 7.99%,
Advances
of 16.99%.* (except on
16.99%.* (except on overdraft
of 7.99%. (except on
(except on overdraft protection
16.99% after Loss of Employee Preferential
or Margin of 16.99% after Loss of
overdraft protection
protection transactions).
overdraft protection
transactions).
APRs** (except on overdraft protection
Employee Preferential APRs**
transactions).
transactions).
transactions)
(except on overdraft protection
transactions)
Paying Interest
Your due date is at least 25 days after the close of each billing cycle. We will not charge you interest on purchases if you pay your entire balance by the due date each month. We will begin charging interest on cash advances and balance transfers on the
transaction date.
Minimum
None
None
None
None
None
None
Interest Charge
Fees
Annual Fee
None
None, for first twelve (12) months.
None
None, for first twelve (12) months.
None
None, for first twelve (12) months.
After that, $50 if you choose Purchase
After that, $50 if you choose Purchase
After that, $50 if you choose
Perks Premier Level rewards; or $12,
Perks Premier Level rewards; or $12,
Purchase Perks Premier Level
if you choose Purchase Perks
if you choose Purchase Perks
rewards; or $12, if you choose
Transaction Fees
rewards.
rewards.
Purchase Perks rewards.
(All Cards)
Cash Advance
Either $10 or 4% of the amount of the cash advance, whichever is greater (except on overdraft protection transactions)
Either $15 or the amount of the overdraft protection transaction, whichever is less, on each overdraft protection transaction.
Foreign
Transaction
3% of each transaction
Penalty Fees
Late Payment
Up to $35
Up to $35
Up to $35
Up to $35
Up to $35
Up to $35
Returned Payment
Up to $25
Up to $25
Up to $25
Up to $25
Up to $25
Up to $25
(continued on Page 16)
Summary of Terms For Personal Credit Cards Issued by Synovus Bank
As of 07/01/12
How We Will Calculate Your Balance: We use a method called "average daily balance (including new purchases)". See the account agreement for more details.
* The Private Client Visa or MasterCard Platinum and the Private Client Purchase Perks Visa Platinum credit cards are only available for qualified Private Client members and are not available at all locations.
** These APRs will vary with the market based on the Prime Rate. For APRs shown here as having more than one possible Margin (except on the Synovus/TSYS Team Members cards), the regular variable APRs
for Purchases, Balance Transfers, Overdraft Protection Transactions and other Cash Advances are based on your creditworthiness and other factors, as determined by our evaluation of the application and credit
information at the time you apply. Monthly Periodic Rates: For any Billing Cycle, the regular variable Monthly Periodic Rates for Purchases, Balance Transfers, Overdraft Protection Transactions and other Cash
Advances, to which the APRs shown here correspond, will be equal to 1/12 of the total of (i) the "Prime Rate" (as defined below) and (ii) the applicable Margin. The "Prime Rate" will be the highest Prime Rate
published in the "Money Rates" section of The Wall Street Journal on the last day of the calendar month in which the Billing Cycle begins (or if not published on that day, on the date of its next publication following
that date). Under this formula, the variable Monthly Periodic Rates and corresponding APRs may increase each month, effective as of the first day of your Billing Cycle. For Synovus/TSYS Team Member
Cards which refer to Loss of Employee Preferential APRs, the lower Regular Monthly Periodic Rates and corresponding APRs shown here are preferential rates extended to your because you are an
employee, officer or director of Synovus Bank or of one of it's affiliated companies or of Total System Services, Inc. or of one of its affiliated companies. If that relationship ceases for any
reason,
we may increase your Regular Monthly Periodic Rates and corresponding Annual Percentage Rates to the higher rates shown here.