CEFCU® Credit 
Mastercard®, 
CEFCU Rewards 
Credit Mastercard, 
and CEFCU World 
Credit Mastercard

CARDHOLDER 
AGREEMENT

P.O. BOX 1715 
PEORIA, ILLINOIS 61656-1715

MEMBER SERVICE 
1.800.633.7077 
309.633.7000

M-111950

CEFCU Credit Mastercard®, 
CEFCU Rewards Credit Mastercard, 
and CEFCU World Credit 
Mastercard Cardholder Agreement

CONTENTS

ACCEPTANCE OF THIS AGREEMENT

Acceptance of this Agreement ..................................................2

Using Your Account ...................................................................3

Payments ......................................................................................7

Interest Charges ........................................................................12

Minimum Interest Charge .......................................................15

Increased Penalty Annual Percentage Rate ...........................15

Account Fees .............................................................................16

Default/Collection ....................................................................17

Closing Your Account ..............................................................18

Notices/Changes of Information Relating To You ...............18

Changing This Agreement ......................................................18

Telephone Monitoring and Recording ..................................19

CEFCU CuRewards® Program ................................................19

Questions or Concerns About Your Account .......................19

Your Personal Information ......................................................19

Enforcing This Agreement ......................................................19

Assignment ................................................................................20

Governing Law .........................................................................20

Your Billing Rights ...................................................................20

Help Us Do Our Best to Prevent Credit Card Crime ..........22

Special Rules for California Residents ...................................22

ATM Safety Tips .......................................................................23

This CEFCU Credit Mastercard®, CEFCU Rewards Credit Mastercard, 
and CEFCU World Credit Mastercard Cardholder Agreement (“this 
agreement”) contains the terms and conditions which govern your 
CEFCU Credit Mastercard, CEFCU Rewards Credit Mastercard, or 
CEFCU  World  Credit  Mastercard  Credit  Card  and  Card  account 
with CEFCU. This agreement replaces all earlier agreements related 
to the Card and account. Please read the entire agreement and keep 
it for your records.

this  agreement, 

the  word  “Card”  means 

Throughout 
the 
CEFCU Credit Mastercard, CEFCU Rewards Credit Mastercard, or 
CEFCU World Credit Mastercard Credit Card(s) issued by CEFCU 
to  you.  The  word  “Card”  also  includes  any  other  access  devices, 
such  as  account  numbers  (including  virtual  account  numbers, 
virtual  card  numbers  and  digital  card  numbers  hereinafter  with 
your account number collectively referred to as “account number”), 
and  Convenience  Checks  that  we  have  issued  to  permit  you  to 
obtain  credit  under  this  agreement.  The  primary  cardholder’s 
account  number  may  differ  from  the  other  cardholder(s)’  account 
number(s),  but  all  are  part  of  the  same  account.  We  may  issue 
Cards to renew your current Card or substitute and replace it with 
a different type of Card if your current type of Card is discontinued 
or for other reasons. The word “Card” also includes any renewal or 
substitute Card.

Throughout this agreement, the words “we”, “us”, “our” and “CEFCU” 
mean Citizens Equity First Credit Union, the issuer of your Card and 
account. The words “you” and “your” mean the primary cardholder 
and any joint cardholder(s).

This  agreement  will  be  binding  on  your  personal  and 
legal representatives.

Please sign the back of your Card when you receive it. You will be 
bound by this agreement even if you don’t sign your Card. If we have 
issued a Card to you; provided you with a renewal or replacement 
Card; or provided you with Convenience Checks, and you keep or 
use the Card or Convenience Checks, it means that you understand 
and  agree  to  be  bound  by  the  terms  of  this  agreement.  Your 
application for a Card and all other disclosure documents which we 
provide to you form an integral part of this agreement.

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USING YOUR ACCOUNT

Provided  that  your  account  is  in  good  standing  as  defined  in  the 
Paragraph  titled  “Keeping  Your  Account  in  Good  Standing”,  you 
may  draw  on  it  by  using  your  Card,  by  use  of  your  Card  together 
with  your  Card  Personal  Identification  Number  (PIN),  by  use  of 
your  account  number  without  presenting  your  Card  or  by  use  of 
a  CEFCU  Credit  Mastercard  Convenience  Check  provided  to  you 
by  CEFCU  (“Convenience  Check(s)”  and/or  other  access  devices 
included  in  the  word  “Card”  when  referring  herein  collectively  to 
the access devices that we have issued to permit you to obtain credit 
under  this  agreement)  wherever  the  Card  or  Convenience  Checks 
are  accepted  or  by  Balance  Transfers  we  allow  or  by  Overdraft 
Protection we approve and up to the maximum amount we have set 
as  your  credit  limit  from  time  to  time.  We  are  not  responsible  for 
refusal by anyone to accept your Card or Convenience Check. You 
promise to use your account only for valid and lawful transactions. 
You agree not to use your account for internet gambling transactions 
or any illegal purpose or illegal transaction. Any such use by you will 
constitute (i) a waiver by you of any right to sue CEFCU respecting 
any such gambling transaction, illegal purpose or illegal transaction 
by  you  and  (ii)  your  agreement  to  indemnify  and  hold  CEFCU 
free and harmless from and against any suits or other legal action 
or  liability,  directly  or  indirectly,  resulting  from  such  gambling 
transaction,  illegal  purpose  or  illegal  transaction  by  you.  It  is  not 
our  responsibility  to  make  sure  that  you  use  your  account  only 
for  permissible  transactions,  and  you  will  remain  responsible  for 
paying for a transaction even if it is not permissible. You authorize 
us to pay for and charge your account for all transactions made on 
your account.

Types Of Transactions

• Purchases: You may use your Card to pay for goods or services.

• Convenience  Checks:  We  may  provide  you  with  Convenience 
Checks  as  a  way  to  use  your  account.  All  transactions  using 
Convenience Checks will be treated as Cash Advances and will 
be  subject  to  the  terms  of  this  agreement  that  apply  to  Cash 
Advances  unless  you  are  notified  otherwise  in  a  written  notice 
from CEFCU at the time we provide you with the Convenience 
Checks. Convenience Checks must be ordered through CEFCU. 
Only  a  person  whose  name  is  printed  on  a  Convenience 
Check  may  sign  it.  All  Convenience  Checks  must  be  written 
in  U.S.  Dollars.  CEFCU  will  not  certify  a  Convenience  Check. 
CEFCU is entitled to return a Convenience Check unpaid if there 
is  not  enough  available  credit  on  your  account  to  pay  it,  if  you 
are in default under this agreement, if your Card or Convenience 
Checks  have  been  reported  lost  or  stolen,  if  the  Convenience 
Check  is  post‑dated  (shows  a  future  date),  if  the  Convenience 
Check  is  not  signed,  if  the  Convenience  Check  is  expired,  or  if 
the  Convenience  Check  was  not  ordered  through  CEFCU,  and 
for  any  other  reason  in  our  sole  discretion.  An  interest  charge 
will  be  imposed  from  the  date  a  Convenience  Check  is  posted 
to  your  account  until  the  date  it  is  fully  paid.  A  Convenience 

Check cannot be used to make a payment on your account. Only 
Convenience Checks issued on or after July 1, 2014, that conform 
to the foregoing requirements will be accepted by us.

• Cash Advances: You may use your Card together with a PIN to 
obtain Cash Advances at any Automated Teller Machine (ATM) 
that  allows  you  to  use  the  Card.  You  may  also  obtain  Cash 
Advances  from  financial  institutions,  businesses  or  merchants 
that  accept  the  Card.  If  your  Card  is  used  to  obtain  a  Cash 
Advance, you are deemed to have authorized the transaction. If 
you  use  the  Card  to  obtain  traveler’s  checks,  foreign  currency, 
money  orders,  wire  transfers  or  similar  cash‑like  charges;  or  to 
obtain lottery tickets, casino gaming chips, race track wagers or 
similar gambling transactions, these transactions will be treated 
as Cash Advances.

• Balance Transfers: You may transfer balances from other accounts 
or  loans  with  other  credit  card  issuers  or  other  lenders  to  your 
Card,  or  other  Balance  Transfers  we  allow.  But  you  may  not 
transfer balances to your Card from other accounts with us. If a 
portion of a requested Balance Transfer will exceed your available 
credit limit, we may process a partial Balance Transfer up to your 
available  credit  limit.  A  Balance  Transfer  will  be  processed  by 
payment  drawn  on  the  account  and  made  by  us  directly  to  the 
other credit card issuers or other lenders.

• Overdraft  Protection:  If  you  have  requested  and  we  have 
approved Overdraft Protection from the account for a Checking 
Account  maintained  with  CEFCU  (“Checking  Account”),  and 
provided  your  account  is  in  good  standing,  you  may  draw  on 
the account by making an overdraft transfer from the account to 
the  Checking  Account  in  accordance  with  the  CEFCU  Deposit 
Account  Agreement.  In  addition,  your  account  will  be  charged 
an  Overdraft  Transfer  Fee  for  each  transfer  as  set  forth  in  this 
agreement.  All  funds  will  be  transferred  in  increments  of  $100 
and  the  full  amount  of  the  transfer  will  be  treated  as  a  Cash 
Advance and will be subject to the terms of this agreement that 
apply to Cash Advances. You acknowledge and agree that we may 
refuse an overdraft transfer from the account if the full amount 
of the transfer and the Overdraft Transfer Fee would exceed the 
credit  limit  of  the  account.  You  further  acknowledge  and  agree 
that  anyone  who  is  authorized  to  make  withdrawals  from  the 
Checking  Account  may  access  your  account  through  Overdraft 
Protection and that person will be an authorized user.

Mail, Telephone, Internet or Other 
Card‑Not‑Present Purchases

If you incur debt on your account without presentation of your Card 
(such as for mail or internet orders, telephone or mobile Purchases), 
your obligation to us will be the same as if the Card was used.

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Authorized and Permitted Users

If  you  allow  someone  to  use  your  account,  that  person  will  be  an 
authorized  user.  If  you  allow  someone  to  use  your  account,  and 
you  request  that  they  be  designated  a  permitted  user  and  CEFCU 
approves  that  request,  CEFCU  will  issue  a  Card  in  the  permitted 
user’s  name,  and  that  person  will  be  a  permitted  user.  You  should 
think  carefully  before  allowing  anyone  to  become  an  authorized 
or  permitted  user  because  you  are  allowing  that  person  to  use 
the account as you can. You will remain responsible for the use of 
your  account  by  an  authorized  or  permitted  user  and  each  Card 
issued to a permitted user on your account according to the terms 
of  this  agreement.  This  includes  your  responsibility  for  paying  all 
obligations reflecting Purchases and Cash Advances charged to your 
account by an authorized or permitted user.

You  may  request  an  additional  Card  for  use  by  a  permitted  user 
on  your  account.  If  you  have  previously  authorized  a  Card  or 
Convenience  Checks  to  be  issued  to  a  permitted  user,  and  have 
subsequently  withdrawn  your  authorization,  you  will  continue  to 
be  liable  for  all  obligations  incurred  by  that  person’s  use  of  your 
Card or Convenience Checks prior to termination of that person’s 
permission to use your account.

You  must  notify  us  in  writing  to  terminate  a  permitted  user’s 
permission to use your account. If you notify us in writing, we will 
cancel the permitted user’s Card and remove them from the account.

A permitted user’s permission to use the account will be considered 
terminated  when  we  cancel  their  Card  and  remove  them  from 
the  account.  You  should  also  recover  and  destroy  any  Cards, 
Convenience Checks or any other means of access to your account 
from that permitted user.

Not Exceeding Your Credit Limit

You agree not to incur any obligations in excess of the credit limit 
of  the  account  authorized  for  you  by  CEFCU.  The  credit  limit 
will  be  indicated  in  a  separate  disclosure  document  and/or  on 
the  cardmailer  accompanying  your  Card  and/or  on  your  monthly 
statement.  You  may  ask  for  a  credit  limit  increase  by  calling: 
1.800.858.3400 or 309.633.3400.

If  you  exceed  your  credit  limit,  CEFCU  may:  (a)  require  the 
immediate payment of the amount in excess of the credit limit; (b) 
charge your account without waiving its right to demand immediate 
payment  of  the  amount  in  excess  of  the  credit  limit;  (c)  refuse  to 
permit any Purchases, Balance Transfers or Cash Advances in excess 
of the credit limit; and (d) reverse any Purchases, Balance Transfers 
or Cash Advances in excess of the credit limit as a result of the fault of 
the merchant or person selling the goods or services. This agreement 
applies to any balance over your credit limit. Subject to applicable 
law  and  at  our  discretion,  we  may  increase,  reduce  or  cancel  your 
credit limit or allow you to exceed your credit limit without giving 
notice to you. However, if you have asked us not to do so, we will 
not increase your credit limit. A change to your credit limit will not 

affect  your  obligation  to  pay  us.  We  reserve  the  right  to  refuse  to 
honor  any  use  of  the  Card  or  Convenience  Checks  which  would 
cause you to exceed your credit limit.

Transactions In Foreign Currency

If  you  use  your  Card  for  transactions  in  a  currency  other  than 
U.S.  Dollars,  the  transactions  will  be  converted  by  Mastercard  to 
U.S.  Dollars,  using  either  (1)  a  rate  selected  by  Mastercard  from 
the  range  of  rates  available  in  wholesale  currency  markets  for  the 
applicable  central  processing  date,  which  rate  may  vary  from  the 
rate Mastercard itself receives or (2) the government‑mandated rate 
in  effect  for  the  applicable  central  processing  date.  The  currency 
conversion rate for the applicable central processing date may differ 
from the rate in effect at the time of the transaction or on the date 
the transaction is posted to your account. If a credit is subsequently 
given for a transaction and has a different central processing date, 
then  the  exchange  rate  of  the  credit  may  be  greater  or  less  than 
that  of  the  original  transaction.  You  agree  to  accept  the  converted 
amount in U.S. Dollars. In addition, if you use your Card and PIN to 
obtain a Cash Advance at an ATM that involves a multi‑national or 
worldwide automated teller machine network switch and involves a 
currency other than U.S. Dollars, the transaction will be converted to 
U.S. Dollars, generally using either (1) a government‑mandated rate, 
or (2) a wholesale market rate in effect the day before the transaction 
processing date. The currency conversion rate used on the processing 
date may differ from the rate in effect at the time of the transaction 
or on the date the transaction is posted to your account.

Refusal To Authorize Transactions

We  may,  but  are  not  required  to,  decline  a  transaction  on  your 
account because of operational considerations, because your account 
is  in  default,  to  protect  against  potential  fraudulent  or  unlawful 
activity, circumstances that suggest fraud, authorization facilities are 
not functioning or in our discretion, for any other reason.

Should a transaction on your account be declined either by us or a 
third party, even if you have sufficient credit available, we will not be 
responsible for any losses that may result. For online transactions, if 
fraud is suspected, you might be asked to call the phone number on 
the back of your Card to confirm the transaction.

Loss, Theft Or Unauthorized Use

You will inform us immediately by telephone and in writing about 
any actual or suspected loss, theft or unauthorized use of your Card, 
account number, PIN or Convenience Checks. Notify us in writing 
at CEFCU, P.O. Box 1715, Peoria, Illinois 61656‑1715 and by phone 
at  1.800.633.7077  or  309.633.7000,  of  the  loss,  theft  or  possible 
unauthorized use. You agree that we will consider that all transactions 
have been authorized by you until you advise us otherwise.

If your Card is lost or stolen, you will not be liable for unauthorized 
use of your Card. However, you must identify for us the unauthorized 
charges from which you received no benefit. We may ask for your 
assistance  with  our  investigation  by  providing  us  information  in 
writing to help us find out what happened.

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Keep Your PIN Confidential

You  agree  to  keep  your  PIN  confidential  and  separate  from  your 
Card at all times.

Ownership Of Card

You  agree  that  the  Card  remains  the  property  of  CEFCU  and  will 
be  surrendered  to  CEFCU  on  demand;  and,  that  you  do  not  have 
the right to assign or transfer your rights and obligations under this 
agreement, your account or any Cards to anyone else.

Observing Your Card’s Expiration Date

If your Card contains an expiration date, you agree not to use it or 
any Convenience Checks after such expiration date. If they are used, 
you agree to pay any debts that are incurred.

ATMs

The availability of ATM services and the Cash Advance amount you 
can  withdraw  each  day  may  vary  from  time  to  time  and  without 
prior  notice  to  you.  We  are  not  liable  if  ATM  services  are  not 
available or for any loss or damage you may suffer because of your 
use of an ATM.

PAYMENTS

Providing You With Account Statements

We  will  send  you  a  monthly  account  statement  if  there  have  been 
transactions during the last month or if you owe us any money on 
the account. The number of days covered by each account statement 
may vary (normally between 28 and 33 days) as a result of several 
factors,  including  holidays,  weekends  and  the  different  number  of 
business days in each month. We will send account statements only 
to  the  primary  cardholder  at  the  most  current  statement  mailing 
address  that  we  have  on  file.  The  statement  shall  be  conclusively 
deemed  correct  and  accepted  by  you  unless  CEFCU  receives  a 
proper written notification of a billing error within 60 days of the 
first mailing or delivery to you of the monthly statement on which 
the disputed item(s) or amount(s) is/are reflected.

Repaying Your Obligations

When you access your account in a manner that we permit, or when 
you authorize others to use it, you will incur an obligation. You agree 
to  pay  all  obligations  reflecting  Purchases,  Balance  Transfers  and 
Cash Advances charged to your account because of authorized use 
of the Card by you and/or any person authorized by you to use the 
same upon presentment of such obligations to CEFCU. The primary 
cardholder agrees that, whether or not the other cardholder(s) is/are 
a member of CEFCU and whether or not the other cardholder(s)’ 
Card(s) has/have a separate number and/or is/are embossed with the 
other  cardholder(s)’  name,  he  or  she  is  primarily  liable  for  paying 
all  obligations  reflecting  Purchases,  Balance  Transfers  and  Cash 
Advances charged to the account. We will add a Finance Charge, fees 
and other applicable charges to your obligations and these amounts 
will form part of your obligations. You agree to pay CEFCU for all 

such obligations, at such place as CEFCU designates, with applicable 
interest charges and any Fees that may be due, in accordance with 
billings  and  the  current  Extended  Payment  Schedule.  Interest 
charges shall continue to accrue until the principal balance is paid 
in full. You may prepay your New Balance in full without penalty.

Keeping Your Account In Good Standing

When  you  incur  obligations  on  your  account,  we  will  send  you 
an account statement which will indicate the payment due date. If 
you do not repay your obligations in full by the payment due date, 
you agree to make the minimum monthly payment which we will 
indicate  on  your  account  statement.  A  Minimum  Payment  will 
appear on your account statement and payment of not less than the 
amount  thereof  must  be  made  within  25  days  after  the  Statement 
Date.  The  Minimum  Payment  will  be  the  sum  of  (i)  the  amount 
determined  in  accordance  with  the  following  Extended  Payment 
Schedule  (Preliminary  Minimum  Payment),  (ii)  any  amount  past 
due, and (iii) any amount by which your New Balance exceeds your 
authorized  credit  limit.  Extended  Payment  Schedule:  If  the  New 
Balance  is  $10.00  or  less,  the  Preliminary  Minimum  Payment  will 
be the New Balance in full. If the New Balance is more than $10.00, 
the Preliminary Minimum Payment will be 3% of the New Balance, 
or  $10.00,  whichever  is  greater.  Any  past  due  or  over  credit  limit 
amount must be paid as soon as you receive your account statement. 
An account will not be considered “in good standing” if the account 
is  in  default  or  if  the  account  has  been  inactive  for  twelve  (12) 
calendar months or longer.

Applying Your Payments

Your  payment  will  be  applied  in  a  manner  we  determine.  Subject 
to applicable law, we will apply your payment amounts in excess of 
your  minimum  payment  (to  the  extent  sufficient)  to  pay  balances 
with higher interest charges before applying it to balances with lower 
interest charges. Subject to applicable law, we may adjust from time 
to  time  the  date  we  use  to  determine  the  applicable  interest  rates 
and balances for applying your payment amounts in excess of your 
minimum payment. Notwithstanding the foregoing, if a balance on 
your  account  is  subject  to  deferred  interest  or  a  similar  program 
under which you are not obligated to pay interest on that balance if 
you pay that balance in full within a specified period, we will apply 
your payment amounts in excess of your minimum payment during 
the two billing cycles immediately preceding the expiration of that 
specified period (to the extent sufficient) to pay that balance. Subject 
to applicable law, we reserve the right to change the order in which 
we apply payments. The sooner you pay the New Balance, the less 
you will pay in interest charges.

Acceptance Of Late Or Partial Payments

We may delay enforcing our rights under this agreement and may 
accept  late  payments,  partial  payments  and  payments  marked  as 
“paid in full” or containing similar wording without losing any rights 
that we have under this agreement or by law, including the right to 
recover in full all amounts that you owe to us on your account.

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Skip Payment Option

We  may,  at  our  option,  allow  you  to  skip  a  payment  from  time  to 
time. You will be notified in advance of when this option is available 
to you. You may continue to make regular payments as determined 
in  this  agreement  and/or  additional  payments  if  you  wish  and  you 
will reduce the amount of interest charges that you will have to pay 
if you do so. If you exercise the skip payment option when it is made 
available to you, you will not be charged a Late Fee for those payments 
skipped. However, if you exercise the skip payment option when it 
is made available to you, interest charges and insurance premiums, 
if any, will continue to accrue on the entire unpaid balance of your 
account  during  that  skip  payment  period  in  accordance  with  this 
agreement. The statement sent to you immediately following the skip 
payment  period  will  indicate  the  Minimum  Payment  due.  At  that 
time, your Minimum Payments will return to the amount computed 
in accordance with the terms of this agreement and be due on the due 
dates as specified in this agreement.

Applying Credit Receipts

If you use your Card or Convenience Checks for a transaction which 
is subsequently canceled and you are given a credit receipt, we will 
credit your account by the amount shown on the credit receipt within 
three (3) business days after our receipt of the credit transaction. The 
credit will be processed as of the posting date, not the transaction 
date for purposes of the Average Daily Balance calculation.

Credit Balances

You may request a refund of a credit balance at any time. We may 
reduce  the  amount  of  any  credit  balance  by  the  amount  of  new 
charges or fees billed to your account. We will not pay you interest 
on any credit balances. If your account has a credit balance for four 
(4) or more consecutive statements we may refund the credit balance 
to your Savings account with us.

Right To Offset

If you have more than one account with us, and if any one of your 
accounts is not in good standing, you agree that we may offset your 
credit  balance  against  the  balance  of  the  account  which  is  not  in 
good standing.

Pre‑Authorized Debits

1. You  may  authorize  a  third  party  to  automatically  charge  your 
account  for  repeat  transactions  by  way  of  a  pre‑authorized 
debit  (for  example,  monthly  utility  charges,  memberships  and 
insurance  premiums).  If  pre‑authorized  debits  are  stopped 
for  any  reason  (including  because  your  account  is  closed  or 
suspended for any reason), you are responsible for notifying the 
biller and paying these charges directly. If your Card or account 
information  changes:  (a)  you  are  responsible  to  provide  your 
new Card and account information to third parties to continue 
your pre‑authorized debits; (b) we may, but are not required to, 
provide your new Card and account information to third parties 

to continue your pre‑authorized debits; and, (c) we may, but are 
not required to, pay from your new account number charges that 
you authorized to be billed to your old account number.

Promotions

From time to time we may offer special terms for your account. If 
we do, we will notify you about the terms of the offer and how long 
they will be in effect. Any promotion is subject to the terms of this 
agreement, as modified by the promotional offer.

Making Payments

Payment can be made by you by the following methods:

• Payment by mail or in person at any CEFCU office.

• Payment  by  automatic  transfer  from  your  CEFCU  Savings  or 
Checking Account in accordance with your written authorization 
executed  by  you  either  pursuant  to  CEFCU’s  Credit  Card 
Automatic  Transfer/Payment  Program  (the  “Credit  Card 
ATP  Program”)  or  using  CEFCU’s  standard  Authorization/ 
Cancelation of Automatic Transfers Form (the “ALC Program”). 
If  you  have  authorized  payment  through  the  Credit  Card  ATP 
Program,  then  the  amount  you  have  specified  in  the  Credit 
Card  ATP  Program,  whether  (a)  the  Minimum  Payment,  (b) 
a  Fixed  Monthly  Amount,  or  (c)  the  New  Balance  in  full,  will, 
subject  to  the  availability  of  sufficient  funds  in  your  designated 
Savings or Checking Account, be transferred in accordance with 
the  Credit  Card  ATP  Program  on  the  next  succeeding  transfer 
date  specified  in  your  Credit  Card  ATP  Program  authorization 
unless (i) the statement shows an account balance of zero dollars 
and no payment due or (ii) you make written request to CEFCU 
not less than three (3) business days prior to the scheduled date 
of  the  transfer.  If  you  have  authorized  payment  through  the 
ALC Program, then the  amount  you  have specified  in the ALC 
Program transfer authorization will, subject to the availability of 
sufficient funds in your designated Savings or Checking Account, 
be  transferred  in  accordance  with  the  ALC  Program  transfer 
authorization  unless  you  make  written  request  to  CEFCU  not 
less  than  three  (3)  business  days  prior  to  the  scheduled  date  of 
transfer. If the amount transferred in accordance with the Credit 
Card ATP Program or your ALC Program transfer authorization 
is less than the Minimum Payment, you agree to pay the balance 
of the Minimum Payment. You acknowledge that the Credit Card 
ATP Program and the ALC Program are offered as a convenience 
to CEFCU members and each is optional. If you have executed a 
Credit Card ATP Program request or an ALC Program transfer 
authorization, you have authorized and directed CEFCU to make 
transfers  in  accordance  with  that  request.  It  is  understood  that 
if you have executed a Credit Card ATP Program request or an 
ALC Program transfer authorization, unless your participation in 
either Program has been terminated in accordance with the terms 
of that Program, the request or authorization will remain in full 
force and effect until you cancel the request or authorization by 
written notice to CEFCU at least three (3) business days prior to 
the next scheduled transfer date.

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• Payment by automated means using a Money Center 24® ATM, 
or the Touch‑Tone Teller Program; or, you may use the CEFCU 
On‑Line® Program or Mobile Banking Program for either (1) an 
internal  transfer  from  your  CEFCU  Savings,  My  Use,  Holiday 
Saver,  Checking,  or  Insured  Money  Market  Account  to  your 
CEFCU credit card account, or (2) an external transfer, from an 
account you hold at another financial institution to your CEFCU 
credit  card  account  (subject  to  the  terms  and  availability  at  the 
other financial institution).

• Payment  by  transfer  you  authorize  CEFCU  to  make  from  your 
CEFCU  Savings,  My  Use,  Holiday  Saver,  Checking,  or  Insured 
Money Market Account pursuant to a telephone request you make 
for a specific transfer by calling 1.800.633.7077 or 309.633.7000.

• Payment by Tel‑Entry transaction (ACH transfer from an account 
at another institution), subject to the terms and availability at the 
other financial institution.

• Payment  by  your  online  debit  from  your  account  at  another 
financial  institution,  subject  to  the  terms  and  availability  at  the 
other financial institution.

• Payment  by  Auto  Pay  debit  from  your  account  at  another 
financial institution (subject to the terms and availability at the 
other financial institution) each month on the Payment Due Date 
for: (i) the current month’s Minimum Payment due; (ii) the full 
Balance; or, (iii) a fixed payment amount. If you select this Auto 
Pay option, there is an additional Auto Pay service authorization 
form that you will need to request, sign and return to us before 
we can process payments automatically. If you select this Auto Pay 
option, you agree to pay CEFCU’s applicable Auto Pay fee, if any. 
You may notify us in accordance with the terms of this form if you 
wish to revoke your authorization for Auto Pay.

Crediting Payments

A  payment  made  by  mail,  by  telephone  transfer,  or  by  electronic 
means will, if received by 5:00 p.m. (CT), be credited to your account 
as of the calendar day it is received; a payment made in person at a 
CEFCU office with the direct assistance of or to a CEFCU employee 
will, if made before the close of business of that office, be credited 
to  your  account  on  the  calendar  day  made;  and,  a  payment  made 
using  the  Credit  Card  ATP  Program  or  the  ALC  Program  will  be 
credited to your account on the date of the transfer. A payment made 
by mail must be sent by first class mail postage prepaid to the address 
specified  in  your  periodic  statement  and  only  checks  or  money 
orders should be sent by mail. Payments made by mail or in person 
at a CEFCU office must be accompanied by the specified detachable 
portion  of  your  statement  or  a  separate  writing  setting  forth  your 
name and correct Credit Card Account Number. All payments must 
be  made  in  U.S.  Dollars.  A  payment  made  by  mail  at  an  address 
other than the address specified in your periodic statement and/or 
a payment made that does not otherwise conform to the foregoing 
requirements that is accepted by us may result in a delay in crediting 
your  account,  but  in  no  event  more  than  five  (5)  days  from  the 
date of receipt, and may subject you to additional interest and Late 

Payment  Fees.  A  payment  made  by  any  of  the  methods  stated  in 
the “Making Payments” section of this agreement will result in an 
increase to your available credit within two Business Days after the 
date your payment is credited to your account. For purposes of this 
section,  Business  Days  means  Monday  through  Friday  (except  for 
days our offices are not open and except for Christmas Eve Day). The 
closing date of the billing cycle is referred to as the “Statement Date” 
and will be specified on your statement. All Payments, Credits, Cash 
Advances, and Purchases made after the Statement Date will appear 
on your next statement.

INTEREST CHARGES

The Conditions Under Which Interest Charges 
Will be Imposed

Cash  Advances/Convenience  Checks.  We  will  begin  charging 
interest on Cash Advances on the transaction date, unless the Cash 
Advance  transaction  is  not  posted  to  your  account  until  a  date  in 
a  billing  cycle  beginning  after  the  billing  cycle  in  which  the  Cash 
Advance  transaction  occurred,  and,  in  that  event,  interest  will  be 
imposed  from  the  first  day  of  the  billing  cycle  in  which  the  Cash 
Advance  transaction  is  posted  to  your  account,  and  will  continue 
until  the  date  payment  is  received  by  CEFCU.  Any  Cash  Advance 
you  obtain  on  your  account  and  any  transaction  by  which  you 
purchase  items  that  are  directly  convertible  to  cash  will  constitute 
Cash Advances. Examples of such transactions are the purchase of 
money  orders,  wire  transfer  money  orders,  casino  gaming  chips, 
opening  deposits,  traveler’s  checks,  and  foreign  currency.  Unless 
otherwise  provided  in  a  written  notice  from  CEFCU  to  you  sent 
with  the  Convenience  Check  issued  on  or  after  July  1,  2014,  all 
Convenience  Check  transactions  are  considered  Cash  Advances. 
There is no time period within which to avoid this interest charge.

Purchases and Balance Transfers. Your due date is at least 25 days 
after  the  close  of  each  billing  cycle.  We  will  not  charge  you  any 
interest on Purchases and Balance Transfers if you pay your entire 
balance by the due date each month. If you do not pay your entire 
balance by the due date, interest will be imposed from the date the 
Purchase or Balance Transfer transaction occurs, unless the Purchase 
or Balance Transfer transaction is not posted to your account until a 
later billing cycle in which event interest on that Purchase or Balance 
Transfer  will  be  imposed  from  the  first  day  of  the  billing  cycle  in 
which it is posted to your account, and will continue until the date 
payment is received by CEFCU. Interest charge will also be imposed 
on  Purchases  and  Balance  Transfers  included  in  the  New  Balance 
when  the  New  Balance  is  not  paid  in  full  within  25  days  after  the 
Statement Date.

The Method Of Determining The 
Balance Subject To Interest Rate

Interest  charge  will  be  imposed  on  the  “Average  Daily  Balance”  of 
Cash  Advances,  the  “Average  Daily  Balance”  of  Balance  Transfers 
and  the  “Average  Daily  Balance”  of  Purchases  on  your  account, 

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including  current  transactions  (those  occurring  since  your  last 
billing  statement).  We  figure  the  interest  charge  on  your  account 
by  applying  the  periodic  rate  to  the  “Average  Daily  Balance”  of 
your account (including current transactions). To get the “Average 
Daily  Balance”  for  Purchases,  for  Balance  Transfers  and  for  Cash 
Advances,  separately,  we  take  the  beginning  balance  of  Purchases, 
the  beginning  balance  of  Balance  Transfers  and  the  beginning 
balance  of  Cash  Advances  on  your  account  each  day,  add  any 
new  Purchases  occurring  on  that  day,  any  new  Balance  Transfers 
occurring on that day, and any new Cash Advances occurring that 
day, and subtract any Payments, Credits, unpaid interest charges, and 
any unpaid Fees. In determining the balance of Purchases on your 
account each day, any Purchase that occurred in a prior billing cycle 
but was not posted to your account until a subsequent billing cycle 
will be included in the Purchases balance starting with the first day 
of the billing cycle in which that Purchase is posted to your account. 
In  determining  the  balance  of  Balance  Transfers  on  your  account 
each day, any Balance Transfer that occurred in a prior billing cycle 
but was not posted to your account until a subsequent billing cycle 
will be included in the Balance Transfers balance starting with the 
first day of the billing cycle in which that Balance Transfer is posted 
to your account. In determining the balance of Cash Advances on 
your  account,  any  Cash  Advance  that  occurred  in  a  prior  billing 
cycle but was not posted to your account until a subsequent billing 
cycle  will  be  included  in  the  Cash  Advances  balance  starting  with 
the  first  day  of  the  billing  cycle  in  which  that  Cash  Advance  was 
posted to your account. For any special promotional offers then in 
effect, we figure the portion of the interest charge on your account 
attributable to the special promotional offer by applying the periodic 
rate for the special promotional offer to the “Average Daily Balance” 
of the special promotional offer. To get the “Average Daily Balance” 
for  any  special  promotional  offer  we  take  the  beginning  balance 
for the special promotional offer on each day, add any new special 
promotional offer transactions occurring that day, and subtract any 
payment or credit applied to the special promotional offer on that 
day. In determining the balance of any special promotional offer on 
each  day,  any  special  promotional  offer  transaction  that  occurred 
in a prior billing cycle but was not posted to your account until a 
subsequent billing cycle will be included in the special promotional 
offer balance starting with the first day of the billing cycle in which 
that  special  promotional  offer  transaction  was  posted  to  your 
account.  This  gives  us  the  daily  balance  for  Purchases,  the  daily 
balance for Balance Transfers, the daily balance for Cash Advances 
(credit balances are considered to be $0) and the daily balance for 
special promotional offers. Then, all the daily balances for the billing 
cycle  are  added  separately  for  Purchases,  for  Balance  Transfers, 
for  Cash  Advances  and  for  special  promotional  offers  and  each  is 
divided by the total number of days in the billing cycle. This gives 
us  the  “Average  Daily  Balance”  for  Purchases,  Balance  Transfers, 
Cash  Advances  and  special  promotional  offers  for  the  billing 
cycle.  When  the  same  Monthly  Periodic  Rate  and  corresponding 
ANNUAL PERCENTAGE RATE applies to more than one type of 

transaction, a single computation for the types of transaction with 
the  same  Monthly  Periodic  Rate  and  corresponding  ANNUAL 
PERCENTAGE RATE will be made.

The Method Of Determining The Amount 
Of The Interest Charge

Interest charge will be computed separately for Purchases, Balance 
Transfers and for Cash Advances by applying the Monthly Periodic 
Rate for Purchases to the “Average Daily Balance” of Purchases, the 
Monthly Periodic Rate for Balance Transfers to the “Average Daily 
Balance”  of  Balance  Transfers  and  the  Monthly  Periodic  Rate  for 
Cash  Advances  to  the  “Average  Daily  Balance”  of  Cash  Advances. 
The Monthly Periodic Rate will be a VARIABLE PERIODIC RATE. 
The  VARIABLE  PERIODIC  RATE  is  determined  in  part  by  the 
“Prime Rate” and in part by a “Margin”. The “Prime Rate” means the 
“Prime Rate” as published under “Money Rates” in The Wall Street 
Journal  on  the  computation  dates.  The  computation  dates  will  be 
December 1, March 1, June 1, and September 1 (or if such dates do 
not fall on a Business Day, the first publication day thereafter). The 
“Margin” means certain percentage points. The “Margin” will differ 
for Purchases, for Balance Transfers and for Cash Advances and are 
based on your creditworthiness. The initial Monthly Periodic Rate 
and corresponding ANNUAL PERCENTAGE RATE for Purchases, 
the  initial  Monthly  Periodic  Rate  and  corresponding  ANNUAL 
PERCENTAGE RATE for Balance Transfers, and the initial Monthly 
Periodic Rate and corresponding ANNUAL PERCENTAGE RATE 
for Cash Advances for your account and the “Margin” for Purchases, 
the  “Margin”  for  Balance  Transfers,  and  the  “Margin”  for  Cash 
Advances  for  your  account  are  disclosed  in  the  Account‑Opening 
Disclosure  Statement  accompanying  this  agreement  which  is 
incorporated by reference and made a part of this agreement by this 
reference  thereto.  That  “Margin”  for  Purchases,  that  “Margin”  for 
Balance Transfers and that “Margin” for Cash Advances will apply to 
your account on each computation date thereafter. The VARIABLE 
PERIODIC  RATE  for  Purchases  will  be  revised  quarterly  on  the 
computation dates and will be the sum of the “Prime Rate” on each 
computation date plus the “Margin” for Purchases. The VARIABLE 
PERIODIC  RATE  for  Balance  Transfers  will  be  revised  quarterly 
on the computation dates and will be the sum of the “Prime Rate” 
on each computation date plus the “Margin” for Balance Transfers. 
The  VARIABLE  PERIODIC  RATE  for  Cash  Advances  will  be 
revised quarterly on the computation dates and will be the sum of 
the  “Prime  Rate”  on  each  computation  date  plus  the  “Margin”  for 
Cash  Advances.  The  Monthly  Periodic  Rate  and  corresponding 
ANNUAL  PERCENTAGE  RATE  current  as  of  each  monthly 
account statement and the “Margin” for Purchases, the “Margin” for 
Balance Transfers and the “Margin” for Cash Advances are disclosed 
on  your  monthly  account  statement.  An  increase  in  the  Prime 
Rate  may  result  in  an  increase  in  the  Monthly  Periodic  Rate  and 
corresponding ANNUAL PERCENTAGE RATE for your account. 
A decrease in the Prime Rate may result in a decrease in the Monthly 
Periodic  Rate  and  corresponding  ANNUAL  PERCENTAGE 
RATE for your account. If a change in the Prime Rate occurs on a 

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computation date, the new VARIABLE PERIODIC RATE will apply 
to the “Average Daily Balance” of Purchases, to the “Average Daily 
Balance” of Balance Transfers and to the “Average Daily Balance” of 
Cash  Advances  as  calculated  on  your  statement  billed  on  or  after 
the  first  day  of  the  quarter  following  the  computation  date.  For 
purposes  of  this  agreement,  the  quarters  begin  on  the  first  day  of 
January, April, July and October. The VARIABLE PERIODIC RATE 
are divided by 12 to determine the “Monthly Periodic Rate”.

If the Monthly Periodic Rate increases, you will pay more in interest 
charges than had it not increased and both the number of minimum 
monthly  payments  required  to  pay  the  account  balance  and  the 
amount  of  each  minimum  monthly  payment  may  increase.  The 
Monthly Periodic Rate for Purchases, for Balance Transfers and for 
Cash Advances will never be greater than the lesser of (1) 2.49917% 
(corresponding  ANNUAL  PERCENTAGE  RATE  is  29.99%)  or 
(2) the maximum rate permitted by applicable law.

MINIMUM INTEREST CHARGE

If  interest  charges  are  being  added  to  your  account,  but  the  total 
of such interest charges for Purchases, Balance Transfers and Cash 
Advances is less than $.50, we assess a minimum interest charge of 
$.50.  If  more  than  one  type  of  transaction  is  assessed  an  interest 
charge, we add the minimum interest charge to any such transaction 
at our discretion.

INCREASED PENALTY 
ANNUAL PERCENTAGE RATE

If you fail to make a payment equal to or greater than the Minimum 
Payment  due  on  your  statement  within  sixty  (60)  days  after  the 
Payment Due Date for that payment, the ANNUAL PERCENTAGE 
RATE  for  Purchases  will  be  computed  by  adding  17.75%  to  the 
“Prime Rate” if you have a CEFCU Credit Mastercard and 18.75% to 
the “Prime Rate” if you have a CEFCU Rewards Credit Mastercard 
or CEFCU World Credit Mastercard, the ANNUAL PERCENTAGE 
RATE for Balance Transfers will be computed by adding 17.75% to the 
“Prime Rate” if you have a CEFCU Credit Mastercard and 18.75%  to 
the “Prime Rate” if you have a CEFCU  Rewards Credit Mastercard 
or  CEFCU  World  Credit  Mastercard,  and 
the  ANNUAL 
PERCENTAGE  RATE  RATE 
for  Cash  Advances  will  be 
computed  by  adding  20.75%  to  the  “Prime  Rate”  if  you  have 
a  CEFCU  Credit  Mastercard  and  21.75% 
the  “Prime 
Rate”  if  you  have  a  CEFCU    Rewards  Credit  Mastercard  or 
CEFCU  World  Credit  Mastercard  and  will  be  effective  on  the 
“effective date.” The “effective date” will be 45–60 days after you are 
provided  written  notice  sent  after  the  Minimum  Payment  is  more 
than  60  days  late.  These  ANNUAL  PERCENTAGE  RATES  will 
terminate  not  later  than  six  (6)  months  after  the  “effective  date”  if 
you make the Minimum Payment due on your monthly statements 
on or before the Payment Due Dates during that period. If you do not 

to 

make the Minimum Payments due on your monthly statements on or 
before the Payment Due Dates during that period, these ANNUAL 
PERCENTAGE RATES will remain in effect until you have made 
six (6) consecutive payments equal to or greater than the Minimum 
Payment due on your monthly statements on or before the Payment 
Due Dates on your monthly statements. After the rates are no longer 
in effect, the Monthly Periodic Rates and corresponding ANNUAL 
PERCENTAGE RATES will be changed to the then applicable rates 
as  determined  by  this  agreement.  The  increased  penalty  Monthly 
Periodic Rate for Purchases, the increased penalty Monthly Periodic 
Rate  for  Balance  Transfers  and  the  increased  penalty  Monthly 
Periodic Rate for Cash Advances will never be greater than the lesser 
of (1) 2.49917% (corresponding ANNUAL PERCENTAGE RATE 
is 29.99%) or (2) the maximum rate permitted by applicable law.

ACCOUNT FEES

Late Payment Fee 

You agree to pay CEFCU a Late Payment Fee of the lesser of $25.00 
or the amount of the Minimum Payment due immediately prior to 
the  assessment  of  the  Late  Payment  Fee  if  a  payment  equal  to  or 
greater than the Minimum Payment due on your monthly statement 
is not made on or before the Statement Date following the Payment 
Due Date on your monthly statement. Only one Late Payment Fee 
will be imposed for any one overdue payment.

Foreign Transaction Fee 

If  you  use  your  Card  for  an  international  transaction  which  is 
defined as a transaction where the country in which the transaction 
was  completed  i.e.,  location  of  the  merchant,  ATM,  financial 
institution  or  business,  is  other  than  the  United  States,  Puerto 
Rico  and  the  U.S.  Virgin  Islands,  even  if  the  transaction  currency 
is the U.S. Dollar, you agree to pay CEFCU a Foreign Transaction 
Fee  (“FTF”)  of  1%  of  the  amount  of  each  transaction.  The  FTF 
will apply to all international purchases, credit vouchers, and Cash 
Advances  and  reversal  transactions.  (The  FTF  does  not  apply  to 
World Mastercard accounts.)

Cash Advance Fee

You  agree  to  pay  CEFCU  a  fee  of  $1.00  for  each  advance  if 
you  use  your  Card  and  PIN  to  obtain  a  Cash  Advance  at  a 
non‑Money Center  24  ATM.

Overdraft Transfer Fee

You agree to pay CEFCU a fee of $8.00 for each overdraft transfer 
made from your account to your CEFCU Checking Account.

Copy Request Fee 

You agree to pay CEFCU a fee of $2.00 for each copy of a monthly 
statement, a sales draft, a Cash Advance receipt, or a Convenience 
Check you request unaccompanied by an allegation of error.

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Returned Convenience Check Fee

You agree to pay CEFCU a fee of the lesser of $25.00 or the amount 
of the Convenience Check for each Convenience Check presented to 
CEFCU for payment which CEFCU does not pay.

Returned Payment Check Fee

You agree to pay CEFCU a fee of the lesser of $25.00 or the amount 
of  the  Minimum  Payment  due  immediately  prior  to  the  date  on 
which the payment is returned to us for each payment you present 
to CEFCU by personal check, to make a payment on your account 
that is returned unpaid.

ACH Returned Payment Fee

You agree to pay CEFCU a fee of the lesser of $25.00 or the amount 
of  the  Minimum  Payment  due  immediately  prior  to  the  date  on 
which the payment is returned to us for each payment made on your 
account by ACH transfer from an account at another institution or 
other electronic means originated by you that is returned unpaid.

Convenience Check Stop Payment Fee

You agree to pay CEFCU a fee of the lesser of $25.00 or the amount 
of  the  Convenience  Check  for  each  Convenience  Check  on  which 
you stop payment.

Balance Transfer Stop Payment Fee

You agree to pay CEFCU a fee of the lesser of $25.00 or the amount 
of the Balance Transfer payment for each Balance Transfer payment 
drawn on your account at your request on which you stop payment.

ACH Origination Tel‑Entry Return Fee

You agree to pay CEFCU a fee of the lesser of $25.00 or the amount of 
the Minimum Payment due immediately prior to the date on which 
the payment is returned to us for each ACH origination Tel‑Entry 
(ACH transfer from an account at another financial institution) to 
make a payment on your account that is returned unpaid.

Auto Pay Return Fee

You agree to pay CEFCU a fee of the lesser of $25.00 or the amount 
of  the  Minimum  Payment  due  immediately  prior  to  the  date  on 
which the payment is returned to us for each debit to your Savings or 
Checking account at another financial institution to make a payment 
on your account that is returned unpaid.

DEFAULT/COLLECTION

We may close your account and require you to return your Card and 
to pay your total obligations immediately and without prior notice 
if CEFCU is served with any garnishment, attachment, execution or 
other  process  is  issued  against  you,  or  in  the  event  of  your  death, 
insolvency  or  bankruptcy;  or  if  you  fail  to  honor  any  term  of  this 
agreement, including failing to make any payment when it is due or 
using the Card or account for an illegal purpose or transaction. If 
we require the services of a third party to collect the obligations you 

owe to us, or to retrieve the Card or Convenience Checks from you, 
we may add the cost of these services to your obligations and you 
agree that you will pay us all of these costs relating to the collection 
or retrieval which we may incur, including reasonable attorneys’ fees 
and legal expenses. Interest charges shall continue to accrue until the 
principal balance is paid in full.

CLOSING YOUR ACCOUNT

You can cancel this agreement and close your account at any time by 
advising us in writing. Except as otherwise prohibited by law, we may 
cancel, suspend, or not renew your account or otherwise withdraw 
your rights with respect to the account for any reason, at any time, 
without notice to you. If you cancel this agreement or if we withdraw 
your rights, we may require you to immediately pay all obligations 
and destroy the Card and any Convenience Checks or other means 
to  access  your  account  or  return  them  to  us  upon  request.  You 
will continue to be responsible for charges to your account even if 
they  are  made  or  processed  after  you  cancel  this  agreement  or  we 
withdraw your rights. Until you pay us the obligations in full, this 
agreement will remain in effect.

NOTICES/CHANGES OF 
INFORMATION RELATING TO YOU

We will send Cards, account statements and other notices to you at 
the most current mailing address shown in our files. If you change 
your name, address, or other information that we may need to keep 
our records up to date, you will promptly tell us in writing, or by any 
other means which we may permit.

CHANGING THIS AGREEMENT

We  may  change  this  agreement  at  any  time.  The  amendment  may 
change the rates, charges, fees, or other terms of this agreement and 
can,  to  the  extent  the  law  permits,  and  indicated  in  the  notice  to 
you, apply to all outstanding unpaid indebtedness and to any future 
transactions  on  your  account.  We  may  add  or  delete  any  term  of 
this agreement. If required by law, we will give you advance written 
notice of the change(s) and a right to reject the change(s). Notice of 
an amendment will, except as otherwise required by law, be given 
to you at least fifteen (15) calendar days before the effective date of 
the amendment. Notice of the amendment may, except as otherwise 
required  by  law,  be  given  in  The  Teller,  or  other  similar,  regular 
member communication sent to you, by notice in any flyer sent to 
you, whether individually or with monthly statements, by including 
same on any monthly statement sent to you or by any combination 
of the foregoing.

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TELEPHONE MONITORING AND RECORDING

ASSIGNMENT

We,  and  if  applicable,  our  agents,  may  listen  to  and  record  your 
telephone  calls  with  us  for  our  mutual  protection  and  to  confirm 
our  discussions  and  agreements  with  you.  You  agree  that  we,  and 
if applicable, our agents, may do so, whether you or we initiate the 
telephone call.

We may transfer  any  or all  of our rights  under this agreement, by 
way  of  assignment,  sale  or  otherwise.  If  we  do,  we  may  disclose 
your personal information and other information concerning your 
account to anyone to whom we transfer our rights. You consent to us 
sharing your personal information in this manner.

CEFCU CUREWARDS® PROGRAM

GOVERNING LAW

If  you  enroll  in  the  CEFCU  CURewards®  Program  (“Program”) 
and  are 
issued  a  CEFCU  Rewards  Credit  Mastercard  or 
CEFCU  World  Credit  Mastercard,  your  Card  allows  you  to  earn 
points  which can be redeemed for merchandise, travel opportunities 
and  other  rewards.  We  may  change  to  a  different  Program  or 
terminate  the  Program  at  any  time,  without  notice  to  you.  The 
CEFCU Rewards Credit Mastercard or World Mastercard Rewards 
Guide (“Guide”) contains the Program rules and conditions of your 
participation in the Program. The Program and Guide are subject to 
change from time to time, without notice to you. The current Guide 
is available at any CEFCU Member Center or can be requested by 
contacting CEFCU.

QUESTIONS OR CONCERNS 
ABOUT YOUR ACCOUNT

If you have a question or concern about your account, please contact 
us by telephone toll‑free at: 1.800.633.7077 or at 309.633.7000.

YOUR PERSONAL INFORMATION

You agree that CEFCU may release personal data and information 
concerning  you  to  Mastercard  International,  the  members  of 
Mastercard  International,  or  their  respective  contractors  for  the 
purpose  of  providing  Emergency  Cash  and  Emergency  Card 
replacement services and to credit reporting agencies, to the extent 
not otherwise prohibited by Federal or State law.

You agree that CEFCU may release personal data and information 
concerning you, your account and transactions on your account to 
its  contractors  and/or  service  providers  and  their  contractors  and 
service  providers  as  necessary  to  effect,  administer  or  enforce  a 
transaction on your account that you requested or authorized and/
or in connection with maintaining or servicing your account and/or 
to the extent permitted or required by Federal or State law

ENFORCING THIS AGREEMENT

We can delay enforcing or not enforce any of our rights under this 
agreement without losing our right to enforce them in the future. If 
any of the terms of this agreement are found to be unenforceable, all 
other terms will remain in full force.

This agreement is made in Peoria, Illinois and will be governed by 
and interpreted in accordance with the laws of the State of Illinois 
and  the  Federal  laws  applicable  therein,  without  regard  to  conflict 
of laws provisions. You agree that Peoria, Illinois is the appropriate 
jurisdiction for all actions brought by you or by us in respect to this 
agreement and the relationship contemplated herein. You also agree 
that it is appropriate for us to commence an action in Peoria, Illinois 
in respect of the recovery of amounts due pursuant to this agreement.

YOUR BILLING RIGHTS

Keep This Notice For Future Use

This notice tells you about your rights and our responsibilities under 
the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement

If you think there is an error on your statement, write to us at: 

CEFCU
P.O. Box 1715 
Peoria, Il 61656‑1715

In your letter, give us the following information:

• Account information: Your name and account number.

• Dollar amount: The dollar amount of the suspected error.

• Description  of  problem:  If  you  think  there  is  an  error  on  your 
bill,  describe  what  you  believe  is  wrong  and  why  you  believe  it 
is a mistake.

You must contact us:

• Within 60 days after the error appeared on your statement.

• At least 3 business days before an automated payment is scheduled, 
if you want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing. Your written 
notice of a billing error must be submitted on something other than 
your  payment  coupon.  You  may  call  us,  but  if  you  do  we  are  not 
required to investigate any potential errors and you may have to pay 
the amount in question.

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What Will Happen After We Receive Your Letter

When we receive your letter, we must do two things:

2. Within  30  days  of  receiving  your  letter,  we  must  tell  you  that 
we received your letter. We will also tell you if we have already 
corrected the error.

3. Within 90 days of receiving your letter, we must either correct the 
error or explain to you why we believe the bill is correct. While we 
investigate whether or not there has been an error:

• We cannot try to collect the amount in question, or report 

you as delinquent on that amount.

• The charge in question may remain on your statement, and 
we may continue to charge you interest on that amount.

• While you do not have to pay the amount in question, you are 

responsible for the remainder of your balance.

• We can apply any unpaid amount against your credit limit.

• After we finish our investigation, one of two things 

will happen:

• If we made a mistake: You will not have to pay the amount in 
question or any interest or other fees related to that amount.

• If we do not believe there was a mistake: You will have to pay 
the amount in question, along with applicable interest and 
fees. We will send you a statement of the amount you owe 
and the date payment is due. We may then report you as 
delinquent if you do not pay the amount we think you owe.

If  you  receive  our  explanation  but  still  believe  your  bill  is  wrong, 
you must write to us within 10 days telling us that you still refuse to 
pay. If you do so, we cannot report you as delinquent without also 
reporting  that  you  are  questioning  your  bill.  We  must  tell  you  the 
name  of  anyone  to  whom  we  reported  you  as  delinquent,  and  we 
must let those organizations know when the matter has been settled 
between us.

If we do not follow all of the rules above, you do not have to pay the 
first $50.00 of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If  you  are  dissatisfied  with  the  goods  or  services  that  you  have 
purchased with your Credit Card, and you have tried in good faith 
to correct the problem with the merchant, you may have the right 
not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1. The purchase must have been made in your home state or within 
100 miles of your current mailing address, and the purchase price 
must  have  been  more  than  $50.00.  (Note:  Neither  of  these  are 
necessary  if  your  purchase  was  based  on  an  advertisement  we 
mailed to you, or if we own the company that sold you the goods 
or services.)

2. You must have used your Credit Card for the purchase. Purchases 
made  with  Cash  Advances  from  an  ATM  or  with  a  check  that 
accesses your credit card account do not qualify.

3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with 
the purchase, contact us in writing at:

CEFCU
P.O. Box 1715 
Peoria, Il 61656‑1715

While we investigate, the same rules apply to the disputed amount 
as discussed above. After we finish our investigation, we will tell you 
our decision. At that point, if we think you owe an amount and you 
do not pay, we may report you as delinquent.

HELP US DO OUR BEST TO 
PREVENT CREDIT CARD CRIME

Report  your  lost  or  stolen  Credit  Card(s)  to  us  immediately, 
call  1.800.633.7077  or  309.633.7000  or  if  you  are  enrolled  in 
CEFCU  Online  and/or  Mobile  Banking  notify  us  through  Card 
Management.  Please  call  or  stop  by  a  CEFCU  Member  Center  to 
report any unauthorized use. If you cannot do either, write to:

CEFCU
P.O. Box 1715 
Peoria, Il 61656‑1715

Please Retain This Copy of Your Agreement For Future Reference.

SPECIAL RULES FOR 
CALIFORNIA RESIDENTS

If  you  are  a  California  resident,  our  right  to  recover  any  credit 
extended through the use of your Credit Card in making purchases 
from  a  retailer  is  subject  to  good  faith  defenses  which  you  have 
properly asserted as a buyer under California law against the retailer 
from  whom  you  made  the  purchases  if:  (a)  the  purchase  price  of 
the  item  as  to  which  a  defense  is  asserted  exceeds  $50.00;  (b)  the 
purchase was made within the State of California; (c) you have made 
a written demand upon the retailer with respect to the purchase and 
attempted in good faith to obtain reasonable satisfaction from the 
retailer, and (d) you give us written notice specifying the retailer, the 
date of purchase, the purchase price, the goods or services purchased, 
the nature of your defense with respect to the transaction, as well as 
the action which you have taken in attempting to obtain satisfaction 
from the retailer.

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ATM SAFETY TIPS

Use these safety tips and your common sense to help protect yourself 
and your CEFCU account(s) when using an ATM.

• Have  your  card  in  hand  before  you  approach  an  ATM.  Choose 
only well‑lit ATMs, and park close to the machine. Always have 
someone accompany you when using an ATM at night.

• Memorize your Personal Identification Number (PIN), and never 
write it on your card, keep it in your wallet, or reveal it to anyone.

• Be  aware  of  anything  suspicious  —  trust  your  instincts.  If 
something  doesn’t  look  right  on  the  machine  or  you  feel 
uncomfortable, cancel your transaction immediately and leave.

• Don’t agree to cash or deposit a check for anyone — even someone 

you know.

• Keep  your  car  doors  locked  and  engine  running  when  using  a 
drive‑up ATM. Be sure all windows, except your own, are closed.

• Pocket your money immediately and keep the receipt. Then verify 
your transaction privately as soon as you can, and then destroy 
the receipt after verifying it with your monthly statement.

• Never open a locked door for anyone you don’t know if using a 

machine in a facility that requires your card for access.

• Report  any  crimes  immediately  to  the  police,  CEFCU,  and  the 

ATM owner.

If your CEFCU Debit Card or CEFCU Credit Card is lost or stolen, 
report it to CEFCU immediately at 1.800.633.7077.

Mastercard is a registered trademark, and the circles design is a trademark of 
Mastercard International Incorporated.

09/01/2019

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