TRUSTONE FINANCIAL VISA AGREEMENT  
AND TRUTH-IN-LENDING DISCLOSURE 

Visa Platinum & Platinum Rewards Credit Cards  
TruStone Financial Credit Union 

Please Retain For Personal Records.  

This is your Credit Card Agreement and Truth-In-Lending disclosure. Please read 
and file with your records. This Agreement and disclosure, required by law, is 
designed to define the guidelines concerning your Account(s). 

In this Agreement, “Agreement” means this Consumer Credit Card Agreement. 
“Disclosure” means the Credit Card Account Opening disclosure. The Account 
Opening Disclosure is included with this Consumer Credit Card Agreement and is 
part of the agreement. In this Agreement the words “you” and “your” mean 
each and all of those who apply for the Credit Card. “We,” “us”, and “ours” 
mean TruStone Financial, a credit union with its main office in Plymouth, 
Minnesota. “Credit Card” and “Card” mean the Credit Card and any duplicates 
and renewals we issue. “Account” means your Credit Card Line of Credit Account 
with the credit union; and “Credit Union” means the Credit Union whose name 
appears on this Agreement. Line of Credit may also be called “Credit Limit” in 
this agreement and in your monthly Statement. 

By Keeping The Credit Card, Signing It, Using It, Or Permitting Another 
To Use It, You Agree To All The Terms And Conditions Of This 
Agreement. 

1. Effect of Agreement  
This Agreement is the contract which applies to all transactions on your Account 
even though the sales, cash advance, or credit card slips you sign or receive may 
contain different terms.  

2. Responsibility  
If we issue a Card to you, you agree to repay all debts and the FINANCE CHARGE 
from the use of your Card and Account. You cannot transfer or assign your 
Account to another person. You agree that you will not authorize to permit any 
other person to use your Card. If another does use your Card or Card number 
with your permission, you are responsible for charges made by anyone else to 
whom you give the Card or Card number to, and this responsibility continues 
until the Card is recovered. You cannot avoid responsibility by notifying us, but 
we will close the Account as soon as possible for new transactions after you 
request and return all Cards. If this is a joint Account, each Account holder is 
both individually and jointly obligated for all payments due under this 
Agreement. Your obligation to pay the Account balance continues even though 
an agreement, divorce decree or other court judgment may direct you or 
another person to pay the Account. Any person using the Card is jointly 
responsible with you for charges he or she makes, but if the person signs the 
Card, he or she becomes a party to this Agreement and is jointly responsible for 
all charges on the Account, including yours. You agree to notify us within ten 
(10) days of any change in your name, residence, or mailing address.  

3. Using the Card  
You understand that the use of your Credit Card will constitute 
acknowledgement of receipt and agreement to the terms of this Credit Card 
Agreement. To make a purchase or cash advance, there are two alternative 
procedures that you may follow. One is for you to present the Card to a 
participating VISA plan merchant, to us, or to another financial institution, and 
sign the sales or cash advance draft which will be imprinted with your Card. The 
other is to complete the transaction by using your Personal Identification 
Number (PIN) together with the Card at an Automated Teller Machine or other 
type of electronic terminal that provides access to the VISA system. You may 
also use your Visa Account for online and phone advances. Online advances may 
be completed through Online Banking. Phone advances may be completed by 
calling Telexpress. The monthly statement will identify the merchant, electronic 
terminal, or financial institution at which transactions were made. Sales, cash 

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Effective January 1, 2021 
M-132816 

advance, credit or other slips will not be returned with the monthly statement. 
You will keep the copy of the slips furnished at the time of the transaction in 
order to verify the monthly statement. There is a limitation of 15 transactions 
per day. 

You should not reveal your PIN to anyone else. Do not write the PIN on the card. 

4. Finance Charge  
Cash Advances 
The FINANCE CHARGE on cash advances begins to accrue on the date you obtain 
the cash advance.  

The FINANCE CHARGES for a billing cycle are computed by applying the monthly 
Periodic Rate to the average daily balance during the billing cycle, which is 
determined by dividing the sum of the daily balances during the billing cycle by 
the number of days in the cycle. Each daily balance is determined by adding to 
the previous balance (the outstanding balance of your Account at the beginning 
of the billing cycle), any new cash advances received, and subtracting any 
payments as received or credits as posted to your Account, but excluding any 
unpaid FINANCE CHARGES.  

Credit Purchases 
The FINANCE CHARGE on credit purchases begins to accrue on the date of 
purchase. You can avoid incurring an additional FINANCE CHARGE appearing on 
your next statement if a) we receive your payment of the total balance due by 
the “Payment Due Date” shown on your current statement and b) there is no 
purchase in the current billing period. If there is a purchase in the current billing 
period a FINANCE CHARGE will appear on your next statement and payment of 
that FINANCE CHARGE can be avoided if you pay the total balance due by the 
“Payment Due Date” shown on the statement.  

The FINANCE CHARGES for a billing cycle are computed by applying the monthly 
Periodic Rate to the average daily balance of credit purchases, which is 
determined by dividing the sum of the daily balances during the billing cycle by 
the number of days in the cycle. Each daily balance is determined by adding to 
the previous balance of credit purchases any new credit purchases posted to 
your Account and subtracting any payment as received and credits as posted to 
your Account, but excluding any unpaid FINANCE CHARGES. 

5. Monthly Statements & Payments  
If you have a balance in excess of $1.00, we will mail to you, on a date selected 
by us, a periodic monthly statement listing all amounts you owe us on this 
Account.  

Every month you must pay, in United States dollars and drawn on a financial 
institution located in the United States, at least the Minimum Payment required 
within 25 days of your statement closing date as shown on your monthly 
statement. You may, of course, pay more frequently, pay more than the 
Minimum Payment, or pay the Total New Balance in full, and reduce the 
FINANCE CHARGE by doing so. The Minimum Payment will either be 1) 2% of 
your total New Balance or $15 whichever is greater, or 2) your Total New 
Balance, if it is less than $15 and 3) any portion of the Minimum Payment(s) 
shown on prior statement(s) which remains unpaid. In addition, at any time your 
Total New Balance exceeds your Credit Limit, you must immediately pay the 
excess upon our demand. Subject to applicable law, your payments may be 
applied to what you owe the Credit Union in any manner the Credit Union 
chooses. However, payments made in excess of the Minimum Payment, will be 
applied first to the balance with the highest interest rate, then successively to 
each lower interest rate until the excess payment amount is exhausted. 

 
 
 
TRUSTONE FINANCIAL VISA AGREEMENT  
AND TRUTH-IN-LENDING DISCLOSURE 

We may accept late payments, partial, and payments marked “Payment in Full” 
or similar language without waiving or losing any right to demand payment as 
set forth in this Agreement. 

You will be responsible for all matters shown on each monthly statement unless 
you notify us in writing of any dispute within 60 days after statement date in the 
manner required by the notice entitled “Your Billing Rights:  Keep This Notice For 
Future Use” included in this Agreement. 

6. Default  
You will be in default if you fail to make any Minimum Payment within 25 days 
after the monthly statement closing date. You will also be in default if 1) your 
ability to repay us is materially reduced by a change in your employment or 
financial standing or an increase in your obligation, 2) there are bankruptcy or 
insolvency proceedings involving you, 3) you die, 4) you make a 
misrepresentation in connection with your Account, 5) you default on any 
obligation to us, under this Agreement or otherwise, you fail to comply with the 
terms of this Agreement, 6) you cancel your membership with us, 7) you exceed 
your Credit Limit or 8) there is an attachment, levy or garnishment against you 
or your property. We have the right to demand immediate payment of your full 
Account balance if you are in default. If permitted by law, you will also be 
required to pay our collection expenses, including court costs and reasonable 
attorney’s fees. If you are in default, we may close your Account and cancel all 
Cards issued on your Account without any notice to you. 

7. Lost Card Notification  

If you believe your Card has been lost or stolen or is being used without your 
permission, you will immediately call us at (800) 862-1998. You may follow up in 
writing to: TruStone Financial, PO Box 1260, Minneapolis, MN 55440-1260. 

8. Credit Limit  
You agree not to let the Account balance exceed this approved Credit Limit or to 
use your Account for a purchase or advance if your total unpaid balance of 
purchases, advances, FINANCE CHARGES, and fees will exceed your Line of 
Credit. We will refuse to accept any transaction on your Account which would 
cause you to exceed your Line of Credit. Each payment you make on the Account 
will restore your Credit Limit by the amount of payment which is applied to the 
principal. You agree that we may change the Credit Limit at any time, and we will 
notify you of any such change. We may, at our discretion, increase your Credit 
Limit from time to time upon notifying you in writing of the increase. You may 
request an increase in your Line of Credit by calling or writing us. 

9. Credit Information  
At any time we may request, and you will give, credit, employment, financial and 
other information to us as we deem necessary to reevaluate your Account or 
credit worthiness. You authorize us to investigate your credit standing at any 
time and you authorize us to disclose information regarding your Account to 
credit bureaus and other creditors who ask us about your credit standing. We 
will take responsible steps to protect your rights under Federal and State law. 

10. CU Rewards Program  
If you are participating in a Visa Rewards Card program, we have provided you 
with a separate written disclosure stating additional Terms and Conditions on 
your Rewards Card program, and that disclosure is made part of this Agreement 
by this reference. A full set of Program Rules and Conditions are available on the 
CURewards website at www.curewards.com. The Visa Platinum card is not 
eligible for rewards. 

11. Illegal Transactions 
You agree that you will not use your Card for any transaction that is illegal under 
applicable federal, state or local law. Even if you use your Card for an illegal 
transaction, or for any unlawful purpose (for example, online gambling) you will 

Effective January 1, 2021 
M-132816 

be responsible for all amounts and charges incurred in connection with the 
transaction. 

12. Returns and Adjustments  
Merchants and others who honor the Card may give credit for returns or 
adjustments, and they will do so by issuing a credit which will be posted to your 
Account. If your credits and payments exceed what you owe us, we will apply 
this credit balance against future purchases and cash advances to your Account. 
If this credit balance is $1.00 or more, we will refund it per your written request. 
Credit refunds will reduce your balance owed. 

13. Foreign Transactions  
Purchases and cash advances you make in foreign countries and foreign 
currencies will be billed to you in U.S. dollars. The conversion to dollars will be 
made according to the operating regulations for international transactions 
established by VISA International, Inc. The conversion rate billed to you may 
differ from the published rate in effect on the day that you made the transaction 
or it was posted to your Account. You agree to pay us the amount as converted. 
The exchange rate between the transaction currency and the billing currency 
used for processing international transactions is a rate selected by VISA from the 
range of rates available in wholesale currency markets for the applicable central 
processing date, which rate may vary from the rate Visa itself receives or the 
government-mandated rate in effect for the applicable central processing date. 

14. Cancellation 
Any Card or other credit instrument issued to you is the property of TruStone 
Financial, and must be returned to us immediately upon demand or upon notice 
of cancellation or withdrawal of the Account. 

You may cancel your Account at any time by notifying us in writing at the 
address on your monthly statement and cutting your Card(s) in half and 
returning all Cards and Convenience Checks issued on your Account. Even after 
your Account is closed, you remain responsible for paying any amounts you owe 
on the Account according to the terms of this Agreement. If this is a joint 
Account, either of you may request that this Account be closed and we will 
honor that request without us having any liability to either of you. We can 
suspend your Account privileges or cancel your Account at any time, with or 
without cause or notice. Your Credit Card privileges may be revoked due to 
negligence. Such termination by us does not affect your obligation to pay any 
amounts you owe on the Account according to the terms of this Agreement. 

15. Skip Payment Option 
At the option of TruStone Financial, a minimum payment may be waived during 
certain billing cycles. If such a waiver occurs, FINANCE CHARGES will continue to 
apply to the Account during the skip payment billing cycle. Beginning with the 
billing cycle following the skip payment, all provisions of the Agreement shall 
apply. 

16. Merchant Credit Authorizations 
We are not responsible for the refusal of any VISA plan merchant or financial 
institution to honor your Card or Convenience Check, or for goods or services 
you purchase or lease using your Account, except as required by law.  

Some purchases will require our prior authorization. We may not be able to 
authorize a transaction, even if you have sufficient available credit. We will not 
be liable to you if this should occur. 

17. Security Interest 
You grant us a security interest in all individual and joint share and/or deposit 
accounts you have with us now and in the future to secure your Credit Card 
Account. You may withdraw these shares unless you are in default. When you 
are in default, you authorize us to apply the balance in these accounts to any 

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TRUSTONE FINANCIAL VISA AGREEMENT  
AND TRUTH-IN-LENDING DISCLOSURE 

amounts due. For example, if you have an unpaid Credit Card balance, you agree 
we may use funds in your account(s) to pay any or all of the unpaid balance. 
Shares and deposits in an IRA or any other account that would lose special tax 
treatment under state or federal law if given as security are not subject to the 
security interest you have given in your shares and deposits.  

18. Fees 
Please refer to the TruStone Financial Fee Schedule for applicable fees. 

19. Other Provisions 
A. No waiver. We may choose to delay enforcing or waive any of our rights 
under this Agreement without affecting our other rights. If we waive a right, we 
do not thereby waive the same right in other situations. 

B. Severability. If any provision of this Agreement is unenforceable, all other 
provisions of this Agreement are still valid and enforceable.  

C. Entire Agreement. This Agreement embodies the entire agreement and 
understanding between you and us and supersedes all agreements, statements 
and understandings, unless otherwise expressly stated.  

D. Change in Terms of Your Account. We can change any terms of your Account 
at any time. When required by law, we will provide you with advanced notice of 
changes. Any changes will apply to the current balance of your Account as well 
as future balances, to the extent permitted by law and we indicate in our notice. 
You may choose to accept a change by keeping your Account open or decline 
certain changes by closing your Account prior to the effective date of the change 
and repaying any outstanding balance according to the old terms. Your decision 
to keep your Account open after any change will constitute your agreement to 
the change. We may sell or otherwise transfer your Account and any amount 
owed by you to another creditor at any time. If we do, this Agreement will 
remain in effect. 

20. Automatic Payment 
If you have requested an automatic payment to be made from any financial 
institution, all payments due will automatically be deducted from your 
designated savings or checking account on or before your due date. If your 
designated account does not contain sufficient funds on the payment due date, 
you will be responsible for the payment and any returned items fees associated 
with the payment. 

21. Governing Law 
This Agreement and your Account shall be governed by the state laws in which 
your account resides and the laws of the United States. 

22. Successors & Assigns 
You agree TruStone Financial may at any time assign or transfer to another 
person your Account, your Account balance, on this Agreement. You will not 
assign or transfer any of your rights or duties under this Agreement. This 
Agreement is binding upon your heirs and legal representatives.  

23. Notice To Married Wisconsin Residents 
No provision of a marital property agreement, unilateral or court decree 
applying to marital property adversely affects the interest of the creditor unless 
the creditor, prior to the time the credit is granted, is furnished a copy of the 
agreement, statement or decree or has actual knowledge of the adverse 
provision when the obligation to the creditor is incurred. You are married and 
this Account is being opened in the interest of your marriage or family. 

24. Your Billing Rights—Keep This Notice For Future Use 
This notice tells you about your rights and our responsibilities under the Fair 
Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 
If you think there is an error on your statement, write to us at:  

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Effective January 1, 2021 
M-132816 

•TruStone Financial, PO Box 1260 Minneapolis, MN 55440-1260.  

In your letter give us the following information: 
• Account Information:  Your name and Account number.  
• Dollar Amount:  The dollar amount of the suspected error.  
• Description of problem:  If you think there is an error on your bill, describe 
what you believe is wrong and why you believe it is a mistake. 

You must contact us: 
•Within 60 days after the error appeared on your statement. 
•At least 3 business days before an automated payment is scheduled, if you 
want to stop payment on the amount you think is wrong. 

You must notify us of any potential errors in writing.  You may call us at (800) 
862.1998, but if you do we are not required to investigate any potential errors 
and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 
1. Within 30 days of receiving your letter, we must tell you that we received your 
letter.  We will also tell you if we have already corrected the error.  
2. Within 90 days of receiving your letter, we must either correct the error or 
explain why we believe the bill was correct. 

While we investigate whether or not there has been an error: 
• We cannot try to collect the amount in question, or report you as delinquent 
on that amount.  
• The charge in question may remain on your statement, and we may continue 
to charge you interest on that amount. 
• While you do not have to pay the amount in question, you are responsible for 
the remainder of your balance. 
• We can apply any unpaid amount against your Credit Limit.  

After we finish our investigation, one of two things will happen: 
• If we find that we made a mistake:  You will not have to pay the amount in 
question, or any interest or other fees related to that amount. 
• If we do not believe there was a mistake: You will have to pay the amount in 
question, along with applicable interest and fees.  We will send you a 
statement of the amount you owe and the date that payment it is due.  We 
may then report you as delinquent if you do not pay the amount we think you 
owe.  

If you receive our explanation but still believe your bill is wrong, you must write 
to us within 10 days telling us that you still refuse to pay.  If you do so, we 
cannot report you as delinquent without also reporting that you are 
questioning your bill.  We must tell you the name of anyone to whom we 
reported you as delinquent, and we must let those organizations know when 
the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of 
the amount you question even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with 
your Credit Card, and you have tried in good faith to correct the problem with 
the merchant, you may have the right not to pay the remaining amount due on 
the purchase. 

To use this right, all of the following must be true: 
1. The purchase must have been made in your home state or within 100 miles 
of your current mailing address, and the purchase price must have been more 
than $50. (Note:  Neither of these are necessary if your purchase was based on 

 
 
 
Effective January 1, 2021 
M-132816 

TRUSTONE FINANCIAL VISA AGREEMENT  
AND TRUTH-IN-LENDING DISCLOSURE 

an advertisement we mailed to you, or if we own the company that sold you 
the goods or services.) 
2. You must have used your Credit Card for the purchase.  Purchases made with 
cash advances from an ATM or with a check that accesses your Credit Card 
Account do not qualify. 
3. You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the 
purchase, contact us in writing at: 
• TruStone Financial, PO Box 1260 Minneapolis, MN 55440-1260 

While we investigate, the same rules apply to the disputed amount as discussed 
above.  After we finish our investigation, we will tell you our decision.  At that 
point, if we think you own an amount and you do not pay, we may report you as 
delinquent. 

25. Liability For Unauthorized Use 
If you notice the loss or theft of your Credit Card or a possible unauthorized use 
of your Card you should write to us immediately at:  TruStone Financial PO Box 
1260 Minneapolis, MN 55440-1260 or call us at (800) 862.1998.  You will not be 
liable for unauthorized use that occurs after you notify us of the loss, theft or 
possible unauthorized use unless you were grossly negligent in the handling of 
your Account or Card.  You may, however, be liable for unauthorized use that 
occurs before your notice to us.  In any case, your liability will not exceed $50 or 
the amount of unauthorized use, whichever is less. If unauthorized withdrawals 
are made using your card or card number you may be required to sign a Claim of 
Fraud or Forgery form. You agree to cooperate in any investigation of 
unauthorized use. 

26. Copy Received 
You acknowledge receipt of a copy of this Agreement. 

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