ICOOFR 0421.indd  2 2/19/21  1:50 PM        
  
                               
    
   
 
   INTEREST RATES AND INTEREST CHARGES Annual Percentage Rate (APR)for Purchases 
25.99%a 
This APR will vary with the market based on the Prime Rate. How to Avoid Paying Interest on Purchases Your due date will be a minimum of 25 days following the close of each billing cycle. We will not charge interest on new purchases provided you have paid your entire balance in full by the due date each month. Minimum Interest Charge If you are charged periodic interest, the charge will be no less than $1.00. For Credit Card Tips from the Consumer Financial Protection Bureau To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer Financial Protection Bureau at http://www.consumerfinance.gov/learnmore. FEES Annual Fee None. Penalty FeesLate Payment Returned Payment Up to $40. Up to $40. How We Will Calculate Your Balance: We use the average daily balance method (including new transactions). See �Periodic Interest Charge Calculation� section of this Agreement for more details. Billing Rights: Information on your rights to dispute transactions and how to exercise those rights are included in this Agreement. See �Your Billing Rights� section for full details. Prime Rate: Estimated variable APRs are based on the 3.25% Prime Rate. a. We add 22.74% to the Prime Rate to determine the Purchase APR (monthly periodic rate currently 2.17%). 
The information about the costs of the credit card account described above is accurate as of April 1, 2021. This information may have changed. For the most current information contact us at 1-800-564-5740. Authorization: When you apply for a Kohl�s credit card from Capital One, N.A. (�Capital One�,�we�, or �us�), you agree to the following: 1. You authorize us to obtain credit bureau reports in connection with your request for an account. If an account is opened, we may obtain credit bureau reports in connection with extensions of credit or the review or collection of your account. If you ask, we will tell you the name and address of each credit bureau from which we obtained a report about you. 2. You are providing information in this application to Capital One and to Kohl�s. Capital One may provide information about you (even if your application is declined) to Kohl�s so that they can create and update their records, and provide you with services and special offers. 3. By using the account or any card, or authorizing their use, you agree to the terms of the Cardmember Agreement. If you open your account in a Kohl�s store you acknowledge receipt of this disclosure and a copy of the Cardmember Agreement before your frst purchase. 4. As described in the Cardmember Agreement, we reserve the right to change the terms of your account (including the APRs) at any time, for any reason. 5. We will review your credit history to determine if you qualify for an account and, if so, your credit line. Based on this review, you may not receive a card. 6. You must be at least 18 years old to qualify (19 in AL and NE). 7. You acknowledge that you must provide additional information electronically, including income. Alimony, child support or separate maintenance income need not be revealed if you do not wish it to be considered as a basis for repaying this obligation. 8. You acknowledge that you have read and agree to be bound by the important rate and fee disclosures and the terms stated under this Authorization and the Cardmember Agreement section of the disclosures attached to this form. You agree that we may verify your information, check your credit history and secure follow-up credit reports on you. Ohio Residents: The Ohio laws against discrimination require that all creditors make credit equally available to all customers, and that credit reporting agencies maintain separate histories on each individual upon request. The Ohio Civil Rights Commission administers compliance with the law. New York and Vermont Residents: Capital One may obtain at any time your credit reports, for any legitimate purpose associated with the account or the application or request for an account, including but not limited to reviewing, modifying, renewing and collecting on your account. On your request, you will be informed if such a report was ordered. If so, you will be given the name and address of the consumer reporting agency furnishing the report. New York residents may contact the New York State Department of Financial Services to obtain a comparative listing of credit card rates, fees and grace periods. New York State Department of Financial Services - 1-877-226-5697 or http://www.dfs.ny.gov/consumer/creditdebt.htm  California Residents: Applicants: 1) may, after credit approval, use the credit card account up to its credit limit; 2) may be liable for amounts extended under the plan to any joint applicant. As required by law, you are hereby notifed that a negative credit report refecting on your credit record may be submitted to a credit reporting agency if you fail to fulfll the terms of your credit obligations. Notice to Married Wisconsin Residents: No provision of any marital property agreement, unilateral statement or court decree adversely affects our rights, unless you give us a copy of such agreement, statement or court order before we grant you credit, or we have actual knowledge of the adverse obligation. All obligations on this account will be incurred in the interest of your marriage or family. You understand that we may be required to give notice of this account to your spouse. Married Wisconsin residents must furnish their (the applicant�s) name and social security number as well as the name and address of their spouse to Kohl�s, PO Box 3120, Milwaukee, WI 53201. Omission of any information requested on the application may be reason for denial of an account. IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT To help the government fght the funding of terrorism and money laundering activities, federal law requires all fnancial institutions to obtain, verify, and record information that identifes each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver�s license or other identifying documents.  Cardmember Agreement 0421.indd  1 2/23/21  1:14 PM                                                                                                                                                                                                                                                                                                   
                                                                                                                                                                                                                                                     KOHL�S CARDMEMBER AGREEMENT This agreement (�Agreement�) governs your Kohl�s credit card account (�Account�) with us. Please keep this Agreement for your records. You agree with us that the following terms apply to your Account. Capital One, N.A. and Kohl�s may exchange information about you and your Account(s) so that you can receive the benefts of the Kohl�s Card program and so that Kohl�s can inform you of additional information, offers and opportunities. 1. Defnitions and Card Usage: In this Agreement, the words �you�, �your�, and �cardmember� refer to each person who applies for the Account and each person who agrees to be liable on the Account. The words �we,� �us,� and �our� refer to Capital One, N.A., the creditor and issuer of the Account and any other person to whom this Agreement and/or the Account may be assigned. �Kohl�s� means Kohl�s, Inc., N56 W17000 Ridgewood Dr., Menomonee Falls, Wisconsin 53051. Kohl�s is servicing your Account on our behalf and is also referred to alone or together with others as an agent. The word �Card� means the card issued to you under this Agreement that may be used to make purchases at Kohl�s. You agree that all purchases made using the Account shall be only for personal, family, or household purposes. �Credit Plan� means any plan we may establish and make available on your Account that is subject to a unique annual percentage rate (�APR�) or other terms. The sum of your Credit Plan balances equals your total Account balance. �New Balance� means the amount displayed as the New Balance on each billing Statement. 2. Amendments: We have the right to change the terms of this Agreement for any reason, and in any respect, by adding, deleting or modifying any provision, including APRs, fees, the minimum payment and other terms. We can add a new provision without regard to whether the provision deals with a matter already addressed by this Agreement. In certain circumstances, we are required by law to notify you of changes to the terms of this Agreement, and in other circumstances we may not be required to do so. When required by law to advise you that you have a legal right to reject any changes we make, we will provide an explanation about how to do that. In some circumstances, APRs or other aspects of your Account may change even though the terms of the Account do not change, for example when the Prime Rate changes. 3. Account Information: We request certain information about you to manage your Account.This includes: (1) your legal name; (2) a valid mailing address and residential address (if different); (3) your date of birth; (4) your Social Security number or other government identifcation number; (5) your telephone and cell phone number(s); (6) your income information; and (7) your email address. If you change your contact information such as any mailing address, telephone number or email address, you must notify us immediately in writing at the address shown on your Statement. We may obtain telephone and cell phone numbers, mailing address and email address information from you, third parties, caller ID and other sources. We may accept mailing address corrections from the United States Postal Service, third parties and other sources. 4. Promise to Pay: In return for extending credit to you on this Account from time to time, you agree to pay us for all goods and services you charge to this Account, plus any interest, fees and other charges set forth below, according to the terms of this Agreement. If more than one person has applied for or is liable on this Account, then (a) each of you will be responsible for paying all charges incurred by either of you or anyone either of you permit to use this Account; (b) we can provide Statements and communications to any of you; and (c) notice to one of you will be considered notice to all of you. 5. Authorized Users: If you ask us to issue a Card to any other person, they are an �Authorized User.� We may require certain information about them. We may limit their ability to use your Card. They may have access to certain information about your Account. You will be responsible for paying all charges on your Account made by an Authorized User, You agree to notify each Authorized User,at the time he or she becomes an Authorized User, that we may receive, record, exchange and use information about him or her in the same manner we do with information about you as described in this agreement. If you want to remove an Authorized User from your Account, you must contact us at the Customer Service telephone number on your Statement or on the back of your Card and request their removal. They will be able to use your Account until you have notifed us that you are removing them from your Account. During this time, you will still be responsible for all amounts they charge to your Account. You will be responsible even if these amounts do not appear on your Account until later. Authorized Users may remove themselves from your Account upon request. We reserve the right to remove them from your Account. To remove them from your Account, we may close your existing Account and issue a new Card with a new Account number. 6. When Effective: Your signature, including any electronic signature, on the application for this Account or on any sales receipt, or your use of this Account, is your consent to the terms of this Agreement with us and your acknowledgement of delivery of a copy of this Agreement to you. The information you provide or have previously provided on the application that identifes you constitutes a part of this Agreement and is incorporated in it by reference. For new Account applicants, this Agreement will not be effective until we approve your application, and then, after that only if you or someone authorized by you charges a purchase to this Account. 7. Billing Cycle, Paying Interest, Variable Rates, Annual Percentage Rates (�APR�), Minimum Interest Charge, Promotional Credit Plans: Billing Cycle/Statements. In order to manage your Account, we divide time into periods called billing cycles. Each billing cycle is approximately one month in length. For each calendar month your Account will have a billing cycle ending in that month. We will provide a billing statement (�Statement�) each month one is required by applicable law. Your Account will have a billing cycle ending in each calendar month whether or not there is a Statement for that billing cycle. Paying Interest. We begin assessing periodic interest charges on a transaction, fee, or interest charge from the date it is added to your daily balance as described in this Agreement until your Account is paid in full. You can avoid periodic interest charges on new purchases, provided you have paid your statement�s entire New Balance (excluding balances on any Special Repayment Term Reduced APR Credit Plan) in full by the due date each month (see Promotional Credit Plans). Your due date is at least 25 days after the close of each billing cycle. Variable Rate. The APR for Purchases may vary with changes to the Prime Rate. We calculate a variable APR by adding a margin to the Prime Rate published in The Wall Street Journal on the last business day of March, June, September and December. The APR calculated in this way will be effective as of the frst day of the billing cycle that begins in the following month. APR for Purchases. The Prime Rate plus 22.74%, currently 25.99% (monthly periodic rate 2.17%). The APR and monthly periodic rate stated are estimates based on the 3.25% Prime Rate. Promotional Credit Plans. From time to time, we may offer one or more Promotional Credit Plans prior to or at the time of your purchase. Only certain purchases may be eligible for Promotional Credit Plans. These plans may have special repayment terms and are conditioned on your timely payment of at least the required payment amount each billing cycle: a.) Reduced Rate Credit Plan - With this plan, you will receive a reduced APR on your purchase for a specifed period; b.) Special Repayment Term Reduced APR Credit Plan - with this plan, a special repayment term will be applied to the reduced APR Promotional Credit Plan purchase for the specifed period. If you make more than one purchase on your card, the balances for the Promotional Credit Plan purchases may be treated differently than other balances. We will advise you if your participation in certain program features limits your eligibility for any Promotional Credit Plan. Minimum Interest Charge. We may charge no less than the minimum interest charge of $1.00 if any periodic interest is due for a billing cycle. 8. Periodic Interest Charge Calculation � Average Daily Balance (Including New Purchases): We fgure the periodic interest charges on your Account by applying the applicable monthly periodic rates to the �average daily balance� of your Account (including current transactions). To get the �average daily balance� for each balance type (balances on Promotional Credit Plans and balances for other amounts), we take the beginning balance of each applicable balance type each day, add any new purchases, unpaid interest charges, fees, other charges and debit adjustments, then subtract any payments, credits or credit adjustments. This gives us the daily balances. Then, we add up all the daily balances for each balance type and divide the total by the number of days in the billing cycle. This gives us the �average daily balance� for each balance type. On the frst day of each billing cycle we add to the daily balance the unpaid periodic interest charges from the prior billing cycle (in this way we compound interest on a monthly basis). Purchases and fees are added to your daily balance as of the transaction date or a later date of our choice. 9. Payments: Minimum Payment. You must make your minimum payment in a way that we receive it by the time and date it is due. The minimum payment for your Account includes the minimum payment due on each Credit Plan. You may make payments greater than your required minimum payment. This will reduce the interest charges that are added to your Account. Your minimum payment will be the larger of: i) $29 (or total amount you owe if less than $29); or ii) the sum of 1% of the New Balance (which does not include balances on any Special Repayment Term Reduced APR Promotional Credit Plan), plus the periodic interest charges, plus any amount required under any Special Repayment Term Reduced APR Promotional Credit Plan, plus any penalty fees billed on the Statement for which your minimum payment is calculated. We will also add any amount past due to your minimum payment. In addition to the minimum payment, you may pay all or part of the total balance on your Account. But, you must still pay at least the minimum payment amount each month, even if you paid more than the minimum payment due on the previous Statement. How We Apply Your Payments. In each billing cycle, we generally apply payments up to your minimum payment amount to satisfy the minimum payment due on each Credit Plan, frst to the highest APR Credit Plan balance and then to lower APR Credit Plan balances. We will apply any part of your payment exceeding your minimum payment frst to the balance with the highest APR, and then to balances with lower APRs. Payment Instructions. You agree to pay us amounts you owe in U.S. dollars. You must use a check, money order or electronic debit drawn on a U.S. bank or a foreign bank branch in the U.S. We will not accept cash payments through the mail. When we receive or apply a payment, we might not restore your credit line by that amount for up to 15 days. For mailed payments, your Statement and the envelope it comes in give you instructions about how, when and where to make your payments. You must follow these instructions. Your payment will not be credited to your Account before we receive it at the address we specify for receipt of payments and in accordance with the payment instructions. Payments made in store by close of business will be credited as of date payment was received. If you make a payment marked as paid in full or indicate that it is to pay all amounts you owe us, you must send that payment to the special address on the back of your Statement. That address is called the �Conditional Payments� address. We may accept a conditional payment and not agree that it pays all amounts you owe on your Account. Also, we may return a conditional payment to you and you will still owe us the amount of the payment or any other amounts owed on your Account. You authorize us to collect any payment check either electronically or by draft. We can collect your payment checks electronically by sending the check number, check amount, account and routing numbers to your bank. Or we can collect these checks by sending a draft drawn on your bank account. Funds may be taken from your bank account on the same day we receive your payment. We will not keep your original check, just a copy of it. You may use our optional services to make payments electronically through our website, our automated telephone service or our customer service advisors. You do not have to use these other payment services, and we may charge you a fee for expedited payments made with a customer service advisor. If we do, we will tell you the amount of the fee at the time you request the service. We are not responsible if a payment made using our payment services is rejected or not paid. Even if it is, we may still keep the fee. 10. Legal Notices: For important information regarding your right to dispute billing errors under federal law, see the section marked �Your Billing Rights� that accompanies your copy of this Agreement. All notices relating to legal actions, including bankruptcy notices, must be sent to us, through our agent, at Kohl�s, ATTN: Credit Administrator, P .O. Box 3043, Milwaukee, WI, 53201-3043. Legal notices sent to any other addresses will not satisfy the legal requirement that you provide us with notice. 11. No Waiver By Us: We reserve the right to delay or refrain from enforcing any of our rights under this Agreement without losing them. For example, we can extend the time for making certain payments without extending others or we can accept late or partial payments without waiving our right to have future payments made when they are due. 12. Returned Payment Fee: We may charge you this fee each time any payment you make to us is not paid by your fnancial institution for any reason, even if that institution later pays it. The returned payment fee is up to $40. 13. Late Payment Fee: We may charge a late payment fee if we do not receive at least the required minimum payment for any billing cycle by the date and time it is due. Your late payment fee will be zero if your balance is $15 or less, $15 if your balance is greater than $15 but less than $50.01, and $29 if your balance is greater than $50. The late payment fee will not exceed the amount of your minimum payment due. If you pay late and then pay late again in any of the next six consecutive billing cycles the late payment fee will be up to $40.00 until you have paid your minimum payment when due for six consecutive billing cycles. 14. Default/Collection Costs. You will be in default if you fail to pay any minimum payment by the time and date it is due, if you breach any other promise or obligation under this Agreement, if you become incapacitated or die, or if you fle for bankruptcy. Subject to applicable law, we may also consider you to be in default under this Agreement at any time if any statement made by you to us in connection with this Account or any other credit program with us was false or misleading; if we receive information indicating that you are bankrupt, intend to fle bankruptcy, or are unable to pay your debts as they become due; or we receive information leading us to conclude that you are no longer creditworthy. In evaluating your creditworthiness, you agree that we may rely on information contained in consumer reports, and in our discretion we may consider the amount of debt you are carrying compared to your resources or any other of your credit characteristics, regardless of your performance on this Account. In the event of default, subject to any right you may have under applicable law, we may demand that you pay the entire unpaid balance due. If the Account is referred to an attorney, you agree to pay our reasonable attorney�s fees, but only to the extent and in the amount permitted by applicable law, and court costs will also be recovered where permitted by applicable law. 15. Your Credit Limit and Canceling or Limiting Your Credit: We will assign a credit limit to your Account. Your credit limit appears on your Statement. You are responsible for keeping track of your Account balance including any fees and interest charges and making sure it remains below your credit limit. We may but are not required to authorize charges that go over your credit limit. You must pay any amount over your credit limit and you must pay us immediately if we ask you to do so. This Agreement applies to any balance over your credit limit. We may change or cancel your credit limit without telling you ahead of time. If we do, it will not excuse you from your obligations to pay us. You may close your Account at any time. We may require you to provide a closure request in writing. Except as required by applicable law, we may close your Account or suspend your credit privileges or any feature on your Account at any time for any reason, including Account inactivity, without notice. If we close your Account or suspend your credit privileges or any feature, we will not be liable to you for any consequences that result. If you or we close your Account, you and any authorized users must stop using your Account immediately and destroy all cards or return them to us upon request. You will continue to be responsible for charges to your Account according to the terms of this Agreement. 16. Credit Cards, Lost/Stolen Credit Cards and Liability for Unauthorized Use: If requested, you agree to return to us any card issued to you. If you lose or someone steals your card or any other means to access your Account, or if you think someone has used your Account without your permission, you must tell us immediately. Call us at 1-800-564-5740 or write to us at: Kohl�s, ATTN: Credit Administrator, P .O. Box 3120, Milwaukee, WI 53201-3120. Do not use your Account after you notify us. We may end your credit privileges and close your Account if we consider it appropriate. You agree to provide us information to help us fnd out what happened. You will not be liable for any unauthorized use that occurs after you notify us. You may, however, be liable for unauthorized use that occurs before your notice to us. In any case, your liability will not exceed $50. 17. Credit Information: We may obtain and use credit and income information about you from consumer (credit) reporting agencies and other sources. We may report information about you and your Account to credit reporting agencies. If you request additional cards on your Account for others, we may report Account information in your name as well as in the names of those other people. If you think we have reported information to a credit reporting agency that is not correct, you may write to us at: Kohl�s, ATTN: Credit Administrator, P .O. Box 3115, Milwaukee, WI 53201-3115. Please include your name, address, Account number, telephone number and a brief description of the problem and a copy of the credit reporting agency report if you have it. We will investigate the matter. If our investigation shows that you are right, we will contact each credit reporting agency to which we reported the information and will request they correct the report. If we disagree with you after our investigation, we will tell you in writing or by telephone. 18. Credit Balances: You may request a refund of any credit balance at any time. Otherwise, we will apply it to any new charges on your Account or provide the refund to you as required by law. 19. Special Promotions: Kohl�s may, in its discretion from time-to-time, provide you with special promotions in connection with your use of Kohl�s Card (�Special Promotions�). Special Promotions will be subject to the terms of this Agreement, as well as any other differing or additional terms described in the offer. Special Promotions may be marketed in-store, online, and/or through any individual channel or combination of channels described in Section 20 of this Agreement. Kohl�s may, in its discretion, suspend your offers under the following circumstances, without limitation: (i) your Account has limited activity or becomes inactive for a period of time; (ii) your Account becomes past due and you do not make it current for a period of time. You acknowledge that our Special Promotions offers cannot be sent to addresses outside of the United States or Canada or to military addresses. Special Promotions offers will not be forwarded by the postal service, so you must contact us to update your address after moving in order to continue receiving printed Special Promotions offers. If you need to update your address or any of your contact information or would like to opt-out of receiving printed Special Promotions offers, please call the customer service telephone number on your card or statement. 20. Communications: You agree that we may communicate with you by mail, telephone, email, fax, prerecorded message, automated voice, text message, or other means allowed by law regarding your Account. You authorize us, or anyone acting on our behalf, to call or send a text message to any number you provide or to any number where we reasonably believe we can contact you. These include calls to mobile, cellular, or similar devices, and calls using automatic telephone dialing systems and/ or prerecorded messages. We may also send an email to any address where we reasonably believe we can contact you. You agree that we may monitor or record any conversation or other communication with you. You acknowledge that Kohl�s may use a third party service to validate your identity using information from your mobile phone provider, including call forwarding (e.g., whether you enabled call forwarding, and the number to which calls are forwarded) and call porting (e.g., whether you are transferring the service of your phone number, from one service provider, or carrier, to another). You agree that your cell phone provider may release that information. You agree to receive texts from Kohl�s to verify your device. Message and data rates may apply. 21. Established Business Relationship: You further agree that you have an established business relationship with us and with Kohl�s and that we both may contact you from time to time regarding your Account and products and services that we or Kohl�s believes may be of interest to you. You agree that all such contacts are not unsolicited and may be monitored to assure quality service. 22. GOVERNING LAW: THE TERMS AND ENFORCEMENT OF THIS AGREEMENT AND YOUR ACCOUNT SHALL BE GOVERNED AND INTERPRETED IN ACCORDANCE WITH FEDERAL LAW AND, TO THE EXTENT STATE LAW APPLIES, THE LAW OF VIRGINIA, WITHOUT REGARD TO CONFLICT-OF-LAW PRINCIPLES. THE LAW OF VIRGINIA, WHERE YOUR ACCOUNT AND WE ARE LOCATED, WILL APPLY NO MATTER WHERE YOU LIVE OR USE THE ACCOUNT. 23. Assignment: We may assign your Account, any amounts you owe us, or any of our rights and obligations under this Agreement to a third party. The person to whom we make the assignment will be entitled to any of our rights that we assign to that person. You may not assign this Account. 24. Enforcing this Agreement: We can delay enforcing or not enforce any of our rights under this Agreement without losing our right to enforce them in the future. If any of the terms of this Agreement are found to be unenforceable, all other terms will remain in full force. 25. Military Lending Act (MLA) Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent.This rate must include, as applicable to the credit transaction or account, the costs associated with credit insurance premiums; fees for ancillary products sold in connection with the credit transaction; any application fee charged (other than certain application fees for specifed credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit card account). To hear this same disclosure and a general description of your payment obligations for this credit card account, please call us toll-free at: 1-888-832-0059. During any period in which the Military Lending Act (�the Act�) applies to you, no provision of your Cardholder Agreement that is inconsistent with the Act shall apply and your Cardholder Agreement shall be interpreted to comply with the Act. Your Cardholder Agreement shall be interpreted to comply with the Military Lending Act, including the Military Lending Act�s restrictions on permissible loan terms and limitations on interest and fees for customers covered by the Military Lending Act. Any excess interest or fees charged or excess amounts collected shall be credited or refunded. No provision of your Cardholder Agreement that is inconsistent with the Military Lending Act shall apply. 26. FOR INFORMATION: For information about your Account, please call the customer service telephone number on the back of your card or monthly statement, or write us at Kohl�s, Attn: Credit Administrator, P .O. Box 3120, Milwaukee, WI. YOUR BILLING RIGHTS: Keep this Document for Future Use This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT If you think there is an error on your statement, write to us on a separate sheet at the �Send Inquiries To� address shown on your billing statement. In your letter, give us the following information: � Account information: Your name and account number. � Dollar amount: The dollar amount of the suspected error. � Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake. You must contact us: � Within 60 days after the error appeared on your statement. � At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question. WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER When we receive your letter, we must do two things: 1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. 2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. While we investigate whether or not there has been an error: � We cannot try to collect the amount in question, or report you as delinquent on that amount. � The charge in question may remain on your statement, and we may continue to charge you interest on that amount. � While you do not have to pay the amount in question, you are responsible for the remainder of your balance. � We can apply any unpaid amount against your credit limit. After we fnish our investigation, one of two things will happen: � If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. � If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us. If we do not follow all of the rules above, you do not have to pay the frst $50 of the amount you question even if your bill is correct. YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES If you are dissatisfed with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. To use this right, all of the following must be true: 1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.) 2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify. 3. You must not yet have fully paid for the purchase. If all of the criteria above are met and you are still dissatisfed with the purchase, contact us in writing on a separate sheet at the �Send Inquiries To� address shown on your billing statement. While we investigate, the same rules apply to the disputed amount as discussed above. After we fnish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent. Copyright �2021 Capital One. All rights reserved. 
CMA-04/21 
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 Rev. 11/2020 FACTS WHAT DOES CAPITAL ONE DO WITH YOUR PERSONAL INFORMATION? Why? Financial companies choose how they share your personal information.  Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do. What? The types of personal information we collect and share depend on the product or service you have with us.  This information can include: � Social Security number and income � Account balances and payment history       � Account transactions and credit card or other debt How? All fnancial companies need to share customers� personal information to run their everyday business. In the section below, we list the reasons fnancial companies can share their customers� personal information; the reasons Capital One chooses to share; and whether you can limit this sharing. Reasons we can share your personal information Does Capital One share? Can you limit this sharing? For our everyday business purposes � such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No For our marketing purposes � to offer our products and services to you Yes No For joint marketing with other fnancial companies Yes No For our affliates� everyday business purposes � information about your transactions and experiences Yes No For our affliates� everyday business purposes � information about your creditworthiness Yes Yes For nonaffliates to market to you Yes Yes To limit our sharing Call 855-270-6626 for customer service. Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing. Questions? Call 855-270-6626 or go to http://www.kohlscorporation.com/customer_service/mykc/mykc.html Page 2 Who we are Who is providing this notice? This notice is provided by Capital One with respect to your Kohl�s credit card. What we do How does Capital One protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured fles and buildings. How does Capital One collect my personal information? We collect your personal information, for example, when you � Open an account or give us your contact information � Use your credit or debit card or pay your bills � Give us your income information We also collect your personal information from others, such as credit bureaus, affliates, or other companies. Why can�t I limit all sharing? Federal law gives you the right to limit only � Sharing for affliates� everyday business purposes � information about your creditworthiness � Affliates from using your information to market to you � Sharing for nonaffliates to market to you State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law. What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply to everyone on your account. Defnitions Affliates Companies related by common ownership or control. They can be fnancial or nonfnancial companies. � Our affliates include fnancial companies with the Capital One, Chevy Chase, Paribus, Wikibuy and Greenpoint names, such as Capital One Bank(USA), National Association; and Capital One National Association Nonaffliates Companies not related by common ownership or control. They can be fnancial and nonfnancial companies. � Nonaffliates we share with can include insurance companies, service providers, retailers, data processors, and advertisers. Joint marketing A formal agreement between nonaffliated fnancial companies that together market fnancial products or services to you. � Our joint marketing partners include companies such as insurance companies Other important information CA and VT Residents: We will not share your information with companies outside of Capital One, except for our everyday business purposes, for marketing our prod-ucts and services to you or with your consent. VT Residents Only: We will not disclose credit information about you within or outside the Capital One family of companies except as required or permitted by law. Telephone Communications � All telephone communications with us or our authorized agents may be monitored or recorded. The above notice applies only to your Kohl�s Card Accounts with Capital One and does not apply to any other accounts you have with the Capital One family of companies. � 2020 Capital One. Capital One is a federally registered service mark.