FINANCIAL, FSB, A SUBSIDIARY
OF BB&T CORPORATION

MASTERCARD®/VISA®
CONSUMER CARDHOLDER AGREEMENT
AND
TRUTH IN LENDING DISCLOSURES

ELECTRONIC FUND TRANSFER
AGREEMENT AND DISCLOSURES

Important: Please read this folder
and retain it for your records.

TABLE OF CONTENTS

MASTERCARD/VISA CONSUMER CARDHOLDER 
AGREEMENT AND TRUTH-IN-LENDING
DISCLOSURES ....................................................3

TERMS USED IN AGREEMENT......................3

AGREEMENT BETWEEN BANK AND
CARDHOLDER .............................................3

ARBITRATION AND LITIGATION ....................9

TRUTH IN LENDING DISCLOSURES AND
COMPUTATION OF ANNUAL PERCENTAGE
RATES/FEES.....................................................11

YOUR BILLING RIGHTS..............................15

ELECTRONIC FUND DISCLOSURE ........................17

REGULATION E DISCLOSURES ...................19

MASTERCARD/VISA CONSUMER
CARDHOLDER AGREEMENT

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MASTERCARD/VISA CONSUMER CARDHOLDER
AGREEMENT AND TRUTH IN LENDING
DISCLOSURES

This Cardholder Agreement and Truth in Lending Disclosures (“Agreement”) 
applies to any MasterCard Card or Visa Card (“Card”) previously issued, or to 
be issued, by BB&T Financial, FSB, a subsidiary of BB&T Corporation (“Bank”). 
This Agreement also governs the issuance and use of “Convenience Checks” 
(“Convenience Checks”), Balance Transfers, and the use of your Cardholder 
Account to provide Overdraft Protection. 

Effecctive January 1, 2013, BB&T Financial, FSB, a subsidiary of BB&T 
Corporation, will merge into Branch Banking and Trust Company of North 
Carolina, also a subsidiary of BB&T Corporation.  At that time, ownership of 
your credit card account will transfer from BB&T Financial, FSB to Branch 
Banking and Trust Company.

TERMS USED IN AGREEMENT

The following words have the following meanings in this Agreement: (a) 
“Cardholder” means any individual(s), firm, partnership, or corporation 
who applies for, signs, accepts, uses, retains, or authorizes the use of the 
Card (hereinafter “you,” “your”); (b) “Cardholder Account” or “Account” 
means the credit account or accounts established by Bank for Cardholder 
for all transactions under this Agreement as a result of issuance of either 
a MasterCard Card or Visa Card; (c) “Cash Advance” means a loan that 
Cardholder obtains from Bank using any of the methods specified in this 
Agreement; (d) “Purchase” means a purchase of goods sold or services 
of any kind from a seller or provider of goods or services; (e) “Maximum 
Credit Limit” means the total dollar amount Bank approves against which 
the Cardholder may make Purchases through the use of Cards; (f) “Cash 
Advance Limit” means that portion of the Maximum Credit Limit against 
which the Cardholder may get Cash Advances through any of the methods 
specified in this Agreement; (g) “Merchant” means a business displaying the 
MasterCard and/or Visa signs; (h) “Overdraft Protection” means a service for 
qualified checking account clients of Bank’s affiliated financial institutions, 
which protects your designated checking accounts from overdrafts and 
rejected items by making automatic Cash Advances from your Cardholder 
Account.

AGREEMENT BETWEEN BANK AND CARDHOLDER
Cardholder agrees to be bound by the following terms, conditions, 
and disclosures, which shall constitute the Agreement between Bank 
and Cardholder. Furthermore, by accepting and using the Card or a 
Convenience Check, Cardholder expressly agrees to be bound by the 
provisions of this Agreement and to the rates and charges applicable to 
use of the Card and the Convenience Checks. Cardholder acknowledges 
this Account is to be used primarily for personal, family, or household use.

1.  Bank may refuse to issue the Card, or may revoke the Card issued to 

Cardholder, with or without cause or notice. Any revoked Card, along with 
any Convenience Checks, must be surrendered upon demand or upon 
knowledge of its revocation, to Bank or its agent designated to repossess 
the Card. No expired or revoked Card or Convenience Checks shall be used 
to obtain, or to attempt to obtain, credit.

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2.  Under the terms hereof Cardholder may, by use of the Card, buy goods 
and services from businesses displaying the MasterCard and/or Visa 
signs. A business displaying any of the above signs shall be hereinafter 
referred to as Merchant. Cardholder may also use the Card to borrow 
cash from any bank displaying the appropriate sign. The Card must be 
signed to insure proper use. The Card is not valid unless signed by the 
Cardholder. Cardholder must follow any reasonable and proper procedures 
required by a bank or Merchant honoring the Card.

3.  Cardholder may utilize Convenience Checks as he would checks written 

on a regular checking account. Bank will honor a properly signed 
Convenience Check, which shall be deemed to be signed written 
authorization for a Cash Advance. Any Convenience Checks delivered to 
Cardholder will be similar to regular checking account checks. The only 
party authorized to sign a Convenience Check shall be the Cardholder 
regardless of whether other individuals are authorized to receive 
extensions of credit under this Agreement. Other than Convenience 
Checks and personal checks drawn on a checking account for which 
Cardholder has obtained Overdraft Protection, no other checks may 
be used to obtain Cash Advances, and when paid by Bank they will 
constitute a Cash Advance which will be debited to Cardholder’s account. 
Bank shall not be obligated to certify any Convenience Check issued 
under this Agreement. Convenience Checks may only be written in U.S. 
Dollars. Also, Bank shall not be obligated to pay a Convenience Check if 
such payment will overextend Cardholder’s credit limit or if Cardholder’s 
account is not in good standing. A Convenience Check cannot be used to 
make a payment on your Cardholder Account.

4.  Cardholders who are also qualifying checking account clients may elect 
to utilize their Cardholder Account to provide Overdraft Protection for 
one or more qualifying checking accounts. If you have elected to use 
your Cardholder Account to provide Overdraft Protection, automatic 
Cash Advances will be made against the Credit Card Account to cover 
overdrafts in designated checking accounts. The presentation of 
any check signed by any person authorized to draw checks upon any 
checking accounts for which you have elected Overdraft Protection or the 
assessment of any other charges against the checking accounts in excess 
of the balance in the checking accounts constitutes an authorization for 
a Cash Advance to be made under this Agreement. We will advance funds 
to the checking accounts in multiples of $100 (or the unused portion 
of the Cash Advance Limit if less than $100), up to the established 
Cash Advance Limit, to pay checks, drafts, or any other charges when 
there is not a sufficient balance in the checking accounts at the time 
such checks, drafts, or other charges are presented or made. Bank 
may refuse to authorize any Cash Advance in connection with Overdraft 
Protection if the Cardholder Account is not in good standing or if the Cash 
Advance would exceed the Cash Advance Limit. Bank is not liable for 
any returned items or NSF fees. The terms and conditions governing your 
checking accounts and the fees (including any fees charged for Overdraft 
Protection) associated with your checking accounts are contained in the 
Bank Services Agreement and the Financial Services Pricing Guide which 
are incorporated herein by reference.
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5.  Cardholder shall not use the Card, Convenience Checks or Overdraft 

Protection if such use would make Cardholder’s debt to Bank greater than 
the credit limit set by Bank from time to time. 

6.  Upon request, Cardholder may transfer outstanding balances from other 
credit cards to the Card (“Balance Transfer”).  Cardholder has 10 days 
from the date the Account was opened to call Bank at 1-800-476-4228 
to cancel any Balance Transfers.  Balance Transfer processing time 
may vary so please continue to pay the minimum amount due until the 
Balance Transfer amount appears on the billing statement from your 
other creditor(s). All Balance Transfers will be posted to the Cardholder’s 
Account as a Purchase, with the Balance Transfers considered a part of 
the outstanding balance from the date of the transfer. Bank may charge 
a Balance Transfer Fee. Please see the BB&T Financial, FSB Account 
Opening Disclosure for any applicable Balance Transfer Fee.

7.  The Bank at its discretion may from time to time increase the credit limit 

of the cardholder.

8.  The Bank may at anytime decrease the credit limit of the cardholder if the 
Bank deems repayment of the debt to be at risk or if the performance by 
the client is deemed impaired.

9.  Bank may charge an annual fee to Cardholder’s account, in advance, 

whether or not the Card is used to obtain extensions of credit. The amount 
of the annual fee will be as specified from time to time by notice or 
disclosure given by Bank to Cardholder.

10. Cardholder shall be responsible for the annual fee and all credit obtained 
(through Purchases, Cash Advances, or otherwise) by the authorized 
use of Card or Convenience Checks, by any person. Further information 
regarding the annual fee may be found in the BB&T Financial, FSB 
Account Opening Disclosure included with this mailing.

11. The following transactions are considered Cash Advances: requesting 

cash in person at any bank; making a credit transaction at participating 
ATM network machines; making a credit transaction through on-line 
banking; funding a wire transfer; purchasing of money orders, travelers 
checks, lottery tickets, or betting or casino chips; writing a Convenience 
Check; making a credit transaction by using BB&T Phone24; or utilizing 
Overdraft Protection. A Cash Advance fee will not be charged on Cash 
Advances made in connection with Overdraft Protection. Fees may apply 
for other types of cash advances as listed in paragraph 8(d) of the Truth 
in Lending Disclosures. At the time of obtaining each Cash Advance 
(other than at an ATM machine) or at the time of making each purchase 
or credit transaction, Cardholder or his authorized user, shall sign a 
Cash Advance slip or sales slip, as the case may be, evidencing the 
transaction. The word “slip” shall include a draft or any other instrument 
acknowledging or recognizing the transaction. Cardholder shall be 
furnished one copy of each slip signed by the Cardholder; provided, 
however, that no such copy will be furnished if Cardholder writes a 
Convenience Check, writes a personal check(s) triggering Overdraft 
Protection or makes or receives a credit transaction at an ATM machine or 
through on-line banking or Phone24. Total Cash Advance limits and daily 
Cash limits will be established by the Bank at its discretion.

12. If any Card or Convenience Checks are lost or stolen, Cardholder shall 
5

immediately notify Bank upon discovery of such loss or theft by calling 
1-800-476-4228. Cardholder shall cooperate completely with Bank 
in its attempts to recover any losses suffered by Bank resulting from 
unauthorized users and shall assist in the prosecution of such persons. 
Further information regarding the procedures for lost or stolen Cards or 
Convenience Checks is available in paragraph 11 of the Truth in Lending 
Disclosures and paragraphs 1-2 of the Regulation E Disclosures.
13. Bank shall have no liability or responsibility whatsoever resulting 
from the refusal of any Merchant or any bank to honor the Card or 
Convenience Checks, and Bank shall not be, or be deemed to be, a party 
to any purchase or other transaction between Cardholder (or other user 
of Card) and any Merchant even though Bank may become obligated to 
make disbursements directly to such Merchant. No cash refunds will be 
made to, or accepted by, a Cardholder with respect to any adjustments 
for, or returns of, goods or services purchased. Any adjustment, return 
or refund in connection therewith shall be accomplished only by credit 
to the Cardholder’s account with Bank authorized by a properly executed 
credit slip.

14. If a Merchant discloses a policy such as “no returns”, “no refunds”, “as 
is”, etc. you will be bound by that policy when you use your Account to 
purchase goods or services from that Merchant. Similarly, if you use your 
Account to make travel or lodging reservations, you will be bound by that 
Merchant’s cancellation policy.

15. If you authorize a Merchant to charge your Account for recurring 

transactions without your card being present, you agree to notify the 
Merchant when you discontinue the transaction or if your Account is 
closed or a new Account number is issued by us.

16. This Account may be used for legal purposes only. The Bank at its 

discretion may block any transactions that could be considered of an 
illegal or at-risk nature. We will not be liable if you engage in an illegal 
transaction.

17. Bank will bill Cardholder monthly, on a date selected by Bank, for 

amounts becoming due through use of Cardholder’s Card, Convenience 
Checks or Overdraft Protection. Upon receipt, Cardholder should examine 
each statement and immediately notify Bank of any charge or item, which 
Cardholder believes to be in error, or subject to dispute. Any charge or 
item as to which Bank is not notified within sixty (60) days after billing 
date shall be conclusively deemed to be correct.

18. If you disagree with a transaction on your statement or have a dispute 
with the Merchant as a result of the transaction, you agree to provide 
information or assistance we request. Otherwise, you agree to pay us for 
any resulting loss we have unless we are prohibited by applicable law 
from holding you liable for our loss. Transactions made with the proceeds 
of a Cash Advance are not covered by this paragraph.

19. Notwithstanding anything herein to the contrary, in the event of default 
by Cardholder in making any payment when due and payable, (b) default 
by Cardholder under any provision of this Agreement, or any other 
agreement Borrower may have with Bankcard or any of its affiliated 
banks (c) Cardholder’s death, insolvency or making an assignment for 
the benefit of creditors, (d) a petition being filed or any other proceeding 
being commenced under the Federal Bankruptcy Code or any state 

6

insolvency statute by or against Cardholder, or (e) a receiver being 
appointed for, or a writ or order of attachment, levy or garnishment 
being issued against Cardholder or any of Cardholder’s property, assets 
or income, (f) or in the event Bank shall deem itself or the debt unsafe 
or insecure or deems that the prospect of payment or performance by 
customer is impaired, (g) or if any of the undersigned or any Obligor shall 
fail to furnish information to Bank sufficient to verify the identity of the 
undersigned or any Obligor as required under the USA PATRIOT Act then, 
at Bank’s option, all amounts from Cardholder to Bank shall become 
immediately due and payable and in any such event Cardholder agrees 
to pay all costs of collection permitted by applicable law, including 
reasonable attorneys’ fees, incurred by Bank in connection therewith.
20. If Cardholder chooses to pay less than the total New Balance as shown 

on Cardholder’s monthly periodic statement, a total minimum payment is 
required for each billing cycle. The total minimum payment is calculated 
as being (1) 3% of your total New Balance, but not less than $25.00; or 
(2) 3% of your total New Balance plus the total amount over the credit 
limit including any past due amount.

21. Cardholder agrees to make at least the minimum periodic payment no 
later than the due date as indicated on the monthly periodic statement 
provided by Bank. Bank may withhold availability of credit until the 
payment of the item presented has been collected. If Cardholder is late 
making the payment, Bank may, at its option, charge the late payment 
fees as disclosed in paragraph 8 (b) of the Truth in Lending Disclosures, 
in addition to the Interest Cardholder owes under this Agreement. 

22. The Bank will apply your payment in the following order:  Interest, Fees, 

and balances from highest to lowest APR.

23. Any notice required to be given by this Agreement, by law, or desired to be 
given by Bank, shall be deemed given if and when delivered electronically 
through BB&T  OnLine® or posted in the United States mail, postage 
prepaid, addressed to Cardholder at his last known address as shown on 
Bank’s records.

24. Foreign Transactions and Fees:  Visa or MasterCard International will 
convert to U.S. dollars any charge or credit made to your Account in 
currency other than U.S. dollars. The conversion rate will be determined 
under Visa or MasterCard regulations. The conversion rate may differ from 
the rate on the date of your transaction. Currently, Visa and MasterCard 
use a currency conversion rate of either: (1) a wholesale market rate, 
or (2) a government-mandated rate. Visa and MasterCard use, under 
their respective regulations, either the rate in effect on (1) the date the 
transaction is processed or (2) the day before the date the transaction is 
processed. Bank may charge a foreign transaction fee for transactions 
made or processed outside the U.S. as listed in paragraph 8(e) of the 
Truth in Lending Disclosures.

25. Bank may change the terms of this Agreement at any time. The new 
terms will apply to both new Purchases and Cash Advances and any 
unpaid balance and accrued INTEREST at the time the change is 
effective. We will provide you with notice of the change to the extent 
required by law.

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26. Disputed Accounts : Bank will not be obligated to accept any check, 
money order or other payment instrument marked “payment in full” 
delivered on any disputed account, loan balance, fee or expense owed, and 
Bank expressly reserves the right to reject all such payment instruments. 
All communications concerning any disputed amounts owed, including 
without limitation any payment instrument tendered in good faith as full 
satisfaction of amount owed, must be sent to the following address:  
Disputed Accounts Bankcard Disputed Payments

P.O. Box 200
Wilson, NC 27894-0200
If Cardholder fails to send any communication, check, money order or 
other payment instrument purporting to pay any disputed amount due 
hereunder in full, to the address designated above, the obligation referred 
to will not be satisfied, and shall be deemed not to have been in good 
faith, even if such payment instrument is inadvertently processed by 
Bank.

27. Accuracy of Credit Information: Bank regularly and in the normal 

course of business reports its credit experience with its customers to the 
major credit bureau repositories. Should you believe that information we 
have reported about the credit history of your Account(s) is inaccurate, 
please notify us at the following address:            BB&T Loan Services, 
P.O. Box 2306, Wilson, North Carolina 27894-2306. Please include your 
name, address, Social Security number, account number and a specific 
explanation of what information you believe to be inaccurate.

28. Notice of Furnishing Negative Information: We may report information 
about your account to credit bureaus. Late payments, missed payments, 
or other defaults on your account may be reflected in your credit report.

29. Important Information For:  

California Residents: The applicant, if married, may apply for a separate 
account. After credit approval, each applicant shall have the right to use 
this account to the extent of any credit limit set by the creditor and each 
applicant may be liable for all amounts of credit extended under this 
account to each joint applicant.  

  New York and Vermont Residents: We may obtain at any time your credit 
reports for any legitimate purpose associated with the account or the 
application or request for an account, including but not limited to 
reviewing, modifying, renewing and collecting on your account. On your 
request, you will be informed if such a report was ordered. If so, you 
will be given the name and address of the consumer reporting agency 
furnishing the report. New York residents may contact the state banking 
department to obtain a comparative listing of credit card rates, fees and 
grace periods. New York State Banking Department: 1-800-518-8866.  
Ohio Residents: The Ohio laws against discrimination require that all 
creditors make credit equally available to all creditworthy customers and 
that credit reporting agencies maintain separate credit histories on each 
individual upon request. The Ohio Civil Rights Commission administers 
compliance with this law.  

  Utah Residents: As required by Utah law, you are hereby notified that a 
negative credit report reflecting on your credit record may be submitted 
to a credit reporting agency if you fail to fulfill the terms of your credit 
obligation.  

8

 
 
 
 
 
 
 
 
      
 
  Married Wisconsin Residents: No provision of any marital property 
agreement, unilateral statement, or court order applying to marital 
property will adversely affect a creditor’s interests unless prior to the time 
credit is granted, the creditor is furnished with a copy of the agreement, 
statement or court order, or has actual knowledge of the provision.
30. Governing Law: This Agreement and my Account shall be governed by 
the laws of the United States and, to the extent applicable, the laws of 
the State of Georgia, regardless of where Cardholder resides or uses the 
Account.

Arbitration and Litigation

31. Arbitration Disclosure: By applying for a Card, Cardholder agrees 

that if a dispute of any kind arises out of or relates to this Agreement 
or Cardholder’s application for a Card, either Cardholder or Bank can 
choose to have that dispute resolved by binding arbitration as set forth 
in the Arbitration Provision below. If arbitration is chosen, it will be 
conducted pursuant to then applicable rules for consumer arbitrations 
of the American Arbitration Association, JAMS, or the National Arbitration 
Forum. If Cardholder has any questions concerning those organizations, 
or wishes to obtain a copy of their rules and forms, Cardholder may call 
the following numbers or visit the listed websites:

American Arbitration Association
335 Madison Avenue, Floor 10
New York, New York 10017-4605
Telephone: (212) 716-5800
Facsimile: (212) 716-5905
E-mail: Websitemail@adr.org
Website: www.adr.org
JAMS Atlanta
235 Peachtree St., N.E.
600 North Tower
Atlanta, GA 30303
Telephone: (404) 588-0900
Facsimile: (404) 588-0905
E-mail: jams.atlanta@mindspring.com
Website: www.jamsadr.com
National Arbitration Forum
P.O. Box 50191
Minneapolis, MN 55405-0191
Telephone: (877) 655-7755
E-mail: info@arb-forum.com Website: www.arbitration-forum.com
IF ARBITRATION IS CHOSEN BY ANY PARTY WITH RESPECT TO ANY CLAIM 
DISPUTE OR CONTROVERSY, NEITHER CARDHOLDER NOR BANK WILL 
HAVE THE RIGHT TO LITIGATE THAT CLAIM IN COURT, OR HAVE A JURY 
TRIAL ON THAT CLAIM, OR TO ENGAGE IN PREARBITRATION DISCOVERY 
EXCEPT AS PROVIDED FOR IN THE APPLICABLE ARBITRATION RULES 
OR THIS ARBITRATION PROVISION. FURTHER, CARDHOLDER WILL NOT 
HAVE THE RIGHT TO PARTICIPATE AS A REPRESENTATIVE OR MEMBER OF 
ANY CLASS OR CLAIMANTS WITH RESPECT TO ANY CLAIM SUBJECT TO 
ARBITRATION UNDER THIS ARBITRATION PROVISION. THE ARBITRATOR’S 
DECISION WILL GENERALLY BE FINAL AND BINDING. OTHER RIGHTS THAT 
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CARDHOLDER WOULD HAVE IF CARDHOLDER WENT TO COURT MAY ALSO 
NOT BE AVAILABLE IN ARBITRATION. IT IS IMPORTANT THAT CARDHOLDER 
CAREFULLY READ THE ENTIRE ARBITRATION PROVISION.  

Arbitration Provision: This Arbitration Provision sets forth the 
circumstances and procedures under which a Claim or Claims (as defined 
below) may be arbitrated Instead of litigated in court.  

As used in this Arbitration Provision, the term “Claim” or 

“Claims” means any claim, dispute or controversy between Cardholder 
and Bank arising from or relating to this Agreement or the relationships 
resulting from this Agreement, including the validity and scope of this 
Arbitration Provision or the Agreement, “Claim” or “Claims” includes 
claims of every kind and nature between Cardholder and Bank, including, 
but not limited to, initial claims, counterclaims, cross-claims and 
third-party claims and claims based upon contract, tort, fraud and other 
intentional torts, constitutions, statutes, regulations, common law and 
equity (including any claim for injunctive or declaratory relief). The term 
“Claim” or “Claims” is to be given the broadest possible meaning and 
includes, by way of example and without limitation, any claim, dispute 
or controversy between Cardholder and Bank that arises from or relates 
to (a) the credit card account (“Account”) created by the Agreement 
or any balances on the Account; (b) the goods or services (including 
insurance or extended service contracts, if any) charged to the Account; 
(c) advertisements, promotions or verbal or written statements related to 
the Account, goods or services financed under the Account or the terms 
of financing; (d) your application for the Account; and (e) the origination 
or servicing of the Account and the collection of the amounts owed by 
Cardholder to Bank. Upon the election of either Cardholder or Bank, 
any Claim between Cardholder and Bank shall be resolved by binding 
arbitration pursuant to this Arbitration Provision and the applicable rules 
of the American Arbitration Association, JAMS, or the National Arbitration 
Forum in effect at the time the Claim is filed. Cardholder may select 
one of these organizations to serve as the arbitration administrator (a) 
if you initiate an arbitration against us or (b) if either Cardholder or 
Bank compels arbitration of a Claim which the other party has brought 
in court. In addition, if Bank initiates arbitration against Cardholder, 
Bank will notify you in writing and give you 20 days to select one of 
these organizations to serve as the arbitration administrator. If you fail 
to select an arbitration administrator within that 20-day period, Bank 
will select one. In all cases, the arbitrator chosen shall be a lawyer with 
more than 10 years of experience or a retired judge. If, for any reason, 
the selected arbitration organization is unable to serve as the arbitration 
administrator, you will have 20 days to select a different administrator 
from the above list. If you fail to select a different administrator within 
the 20-day period, we will select one. In all cases, with respect to Claims 
covered by this Arbitration Provision, a party who has asserted a Claim 
in a lawsuit in court may elect arbitration with respect to any Claim(s) 
subsequently asserted in that lawsuit by any other party or parties. 
  Bank agrees that it will not elect to arbitrate an individual Claim that 
Cardholder brings against Bank in small claims court or Cardholder’s 
state equivalent court, if any. However, if that Claim is transferred or 
10

 
 
 
 
appealed to a different court, Bank reserves the right to elect arbitration.   

The arbitrator(s) shall have no authority for any claims to be 

arbitrated on a class action basis. Further, an arbitration can only decide 
Bank’s or Cardholder’s Claims and may not consolidate or join the claims 
of other persons who may have similar claims. Any in-person arbitration 
hearing that Cardholder attends will take place at the location provided 
for in the applicable rules of the organization chosen as arbitration 
administrator. At the request of Bank or Cardholder or at the discretion 
of the arbitrator, consistent with the expedited nature of arbitration, the 
arbitrator may direct the production of documents and other information. 
The arbitrator shall have the authority to grant whatever remedies would 
be available to Cardholder under applicable federal, state or local laws.    

Cardholder will be required to pay those filing and hearing fees 
required by the applicable rules of the organization chosen as arbitration 
administrator. At Cardholder’s request, Bank will advance the first $500 
of the filing and hearing fees for any Claim that Cardholder may file 
against Bank. The arbitrator will decide whether Bank or Cardholder 
ultimately will be responsible for paying any fees in connection with the 
arbitration. Unless inconsistent with applicable law, each party shall 
bear the expense of their respective attorneys’, experts’ and witness’ fees, 
regardless of which party prevails in the arbitration. 
This Arbitration Provision is made pursuant to a transaction involving 
interstate commerce, and shall be governed by the Federal Arbitration Act 
(“FAA”), 9 U.S.C. §§ 1-16. Consistent with the choice-of-law provision of 
this Agreement, the arbitrator(s) shall apply the applicable substantive 
law of the State of Georgia. Judgment upon the award rendered by 
the arbitrator(s) may be entered in any court having jurisdiction. This 
Arbitration Provision shall survive payment of Cardholder’s obligations 
under this Agreement, termination of this Agreement, or termination of 
any or all Cards. If any portion of this Arbitration Provision is deemed 
invalid or unenforceable under any law or statute consistent with the 
FAA, it shall not invalidate the remaining portions of this Arbitration 
Provision or the Agreement. In the event of a conflict or inconsistency 
between this Arbitration Provision and the applicable arbitration rules 
of the organization chosen as arbitration administrator, this Arbitration 
Provision shall govern.

TRUTH IN LENDING DISCLOSURES
AND COMPUTATION OF ANNUAL
PERCENTAGE RATES/FEES

  BB&T Financial, FSB, a subsidiary of BB&T Corporation (hereinafter 

“we,” “our,” and “us”) makes the following Truth in Lending Disclosures 
to Cardholder (hereinafter “you,” “your”). You agree that the rate and 
charges and methods of computation and repayment in connection with 
use of the Card are as follows:

1.  Computation of INTEREST on Purchases (Daily):

(a) No INTEREST is imposed on Purchases if the total New Balance as 
shown on your monthly periodic statement is paid in full within 25 days of 
the statement date. INTEREST is imposed on Balance Transfers from the 
date of the transfer.
(b) Where payment of the total New Balance is not made in full within 25 
days (or when the New Balance includes Balance Transfers), INTEREST 
11

 
 
 
 
 
will be imposed on your Purchase balance. We calculate INTEREST on 
this portion of your Account by applying the daily periodic rate to the 
beginning daily balance for Purchases plus any new Purchases and fees 
(other than Cash Advance fees) and less any payments or credits. To 
compute the daily balance for Purchases we take the beginning Purchase 
balance of your account each day, add any new Purchases, fees (other 
than Cash Advance fees) and any INTEREST on the current day’s balance, 
and we subtract any payments or credits. This gives us the daily balance. 
A Purchase appearing on your statement is considered a part of the 
outstanding balance from the date of the transaction or, if posting occurs 
in the next billing cycle, then from the first day of the next billing cycle.
(c) See the BB&T Financial, FSB Account Opening Disclosure included 
with this mailing for the ANNUAL PERCENTAGE RATE. The daily periodic 
rate is the annual percentage rate divided by 365.
2.  Computation of INTEREST on Cash Advances (Daily):

(a) INTEREST is imposed for each day that you have the Cash Advance.
(b) The amount, which will be subject to INTEREST, is the daily balance of 
your Cash Advances during the billing cycle. We calculate the INTEREST 
on this portion  of your Account by applying the daily periodic rate to the 
beginning daily balance for Cash Advances plus any new Cash Advances 
and Cash Advance fees and less any payments or credits. To compute the 
daily balance for Cash Advances we take the beginning Cash Advance 
balance of your account each day, add any new Cash Advances, any 
Cash Advance fees and any INTEREST on the current day’s balance, and 
we subtract any payments or credits. This gives us the daily balance. A 
Cash Advance appearing on your statement is considered a part of the 
outstanding balance from the date of the transaction or, if posting occurs 
in the next billing cycle, then from the first day of the next billing cycle.
(c) See the BB&T Financial, FSB Account Opening Disclosure included 
with this mailing for the ANNUAL PERCENTAGE RATE. The daily periodic 
rate is the annual percentage rate divided by 365.
3.  Computation of INTEREST with Special Rate (Daily):

(a) If we have special periodic rate offers in effect from time to time, we 
will separately identify them on your monthly statement and separately 
disclose on your monthly statement the balance to which the special 
offers apply. These separate balances and the related periodic INTEREST 
will be calculated in the same manner as described above for the current 
or previous cycle transactions, as applicable.
(b) Special rate offers may apply to special convenience checks. If so, 
special convenience checks will be issued and, if used, will be posted to 
the account as Purchases, with INTEREST imposed from the transaction 
date.
(c) When a special rate offer expires, the annual percentage rates under 1 
(c) and/or 2(c) will apply.
(d) If applicable, see the BB&T Financial, FSB Account Opening Disclosure 
included with this mailing and incorporated by reference for the special 
introductory ANNUAL PERCENTAGE RATE. The special introductory daily 
periodic rate is the special annual percentage rate divided by 365.

4.  Computation of INTEREST on Purchases (Monthly):

(a) No INTEREST is imposed on Purchases if the total New Balance as 
shown on your monthly periodic statement is paid in full within 25 days of 

12

 
 
 
 
 
 
 
 
 
the statement date. INTEREST is imposed on Balance Transfers from the 
date of the transfer.
(b) Where payment of the total New Balance is not made in full within 
25 days (or includes Balance Transfers), INTEREST will be imposed on 
your Purchase balance. We calculate INTEREST on this portion of your 
Account by applying the monthly periodic rate to the Average Daily 
Purchase Balance. To determine the Average Daily Purchase Balance of 
any account, we will take the beginning Purchase balance of the account 
each day, add any new Purchases (including Balance Transfers) and 
Fees (except Cash Advance fees), and subtract any payment or credits. 
This produces the daily Purchase balance. Then, we add up the daily 
Purchase balances for each day in the billing cycle and divide the total by 
the number of days in the billing cycle. This produces the Average Daily 
Purchase Balance.
A Purchase appearing on your statement is considered a part of the 
outstanding balance from the date of the transaction or, if posting occurs 
in the next billing cycle, then from the first day of the next billing cycle.
(c) See the BB&T Financial, FSB Account Opening Disclosure included 
with this mailing for the ANNUAL PERCENTAGE RATE. The monthly 
periodic rate is 1/12 of the annual percentage rate.
5.  Computation of INTEREST on Cash Advances (Monthly):

(a) INTEREST is imposed for each day that you have the Cash Advance.
(b) The amount, which will be subject to INTEREST, is the Cash Advance 
Balance. We calculate INTEREST on this portion of your Account by 
applying the monthly periodic rate to Average Monthly Cash Advance 
Balance. To determine the Average Daily Cash Advance  Balance of any 
account (including current transactions), we will take the beginning Cash 
Advance Balances of the account each day, add new Cash Advances and 
Cash Advance fees and subtract any payments or credits. This produces 
the daily Cash Advances balance. Then, we add up the daily balances for 
each day in the billing cycle and divide the total by the number of days in 
the billing cycle. This produces the Average Daily Cash Advance balance. 
A Cash Advance appearing on your statement is considered a part of the 
outstanding balance from the date of the transaction or, if posting occurs 
in the next billing cycle, then from the first day of the next billing cycle.
(c) See the BB&T Financial, FSB Account Opening Disclosure included 
with this mailing for the ANNUAL PERCENTAGE RATE. The monthly 
periodic rate is 1/12 of the annual percentage rate.
6.  Computation of INTEREST with Special Rate (Monthly):

(a) If we have special periodic rate offers in effect from time to time, we 
will separately identify them on your monthly statement and separately 
disclose on your monthly statement the balance to which the special 
offers apply. These separate balances and the related periodic INTEREST 
will be calculated in the same manner as described above for the current 
or previous cycle transactions, as applicable.
(b) Special rate offers may apply to special convenience checks. If so, 
special convenience checks will be issued and, if used, will be posted to 
the account as Purchases, with INTEREST imposed from the transaction 
date.
(c) When a special rate offer expires, the annual percentage rates under 1 
(c) and/or 2(c) will apply.

13

 
 
 
 
 
 
 
 
 
(d) If applicable, see the BB&T Financial, FSB Account Opening Disclosure 
included with this mailing and incorporated by reference for the special 
introductory ANNUAL PERCENTAGE RATE. The special introductory monthly 
periodic rate is  1/12 of the special annual percentage rate.

7.   Minimum INTEREST:  See the BB&T Financial, FSB Account Opening 

Disclosure included with this mailing and incorporated by reference for 
the minimum INTEREST charge.

8.  Fees and Charges: These fees will be subject to the applicable INTEREST 

as provided in paragraphs 1 and 2 above.
(a) Annual Fee: See the BB&T Financial, FSB Account Opening Disclosure 
included with this mailing and incorporated by reference for the annual 
fee.
(b) Late Payment Fee:  See the BB&T Financial, FSB Account Opening 
Disclosure included with this mailing and incorporated by reference for the 
late fee.
(c) Balance Transfer Fee: See the BB&T Financial, FSB Account Opening 
Disclosure included with this mailing and incorporated by reference for the 
balance transfer fee. 
(d) Cash Advance Fee: See the BB&T Financial, FSB Account Opening 
Disclosure included with this mailing and incorporated by reference for 
the cash advance fee.
(e) Foreign Transaction Fee: See the BB&T Financial, FSB Account Opening 
Disclosure included with this mailing and incorporated by reference for 
foreign transaction fee.
(f) Return Payment Fee: See the BB&T Financial, FSB Account Opening 
Disclosure included with this mailing and incorporated by reference for 
return payment fee.
(g) Statement Copy Fee: See the BB&T Financial, FSB Account Opening 
Disclosure included with this mailing and incorporated by reference for 
statement copy fee.
(h) Customer Requested Expedited Service Fee: See the BB&T Financial, 
FSB Account Opening Disclosure included with this mailing and 
incorporated by reference for customer requested expedited service fee.
9.  We retain no security interest in any property purchased with your Card.
10. At our option, we may allow you to skip or prepay your monthly payment. 
This means that you may not be required to make a minimum monthly 
payment on the designated billing cycle. If you accept this option be 
advised that all Interest and applicable fees, which are disclosed above, 
will continue to accumulate and could possibly bring your account to an 
over-limit status.

11. You will not be liable for any unauthorized use of your Card or 

Convenience Checks if you report the loss, theft or unauthorized use. 
Written notice should be provided to BB&T Financial, FSB, a subsidiary 
of BB&T Corporation, P.O. Box 698, Wilson, North Carolina 27894-0698. 
Verbal notice should be given by calling 1-800-476-4228. A transaction 
is considered unauthorized if it is initiated by someone other than 
the Cardholder without the Cardholder’s actual, implied, or apparent 
authority, and the Cardholder receives no benefit from the transaction. 
We may conduct an investigation of your claim, and we may deny your 
claim if we reasonably conclude that the facts and circumstances do 

14

 
 
 
 
 
 
 
 
 
not reasonably support a claim of unauthorized use. We may require you 
to provide a written statement, affidavit or other information in support 
of your claim of unauthorized use. If you do not provide supporting 
information within the time requested or within a reasonable period of 
time if a date is not stated, we may deny your claim of unauthorized. 

YOUR BILLING RIGHTS
KEEP THIS NOTICE FOR FUTURE USE 
This notice contains important information regarding your rights and our 
responsibilities under the Fair Credit Billing Act.

  What To Do If You Think You Find a Mistake On Your Statement

If you think there is an error on your statement, write to us at:

  Customer Service
PO Box 30495
Tampa FL 33630-3495
In your letter, give us the following information:

•			Account information:  Your name and account number;
•			The posting date of the transaction in question;
•			Dollar amount:  The dollar amount of the suspected error; and
•			Description of Problem:  If you think there is an error on your 
                    bill, describe what you believe is wrong and why you believe it  

     is a mistake.

You must contact us within 60 days after the error appeared on your 
statement.

You must notify us of any potential errors in writing.  You may call us, but 
if you do, we are not required to investigate any potential errors and you 
may have to pay the amount in question.

  While we investigate whether or not there has been an error, the following 

are true:

•			We	cannot	try	to	collect	the	amount	in	question,	or	report	you		
     as delinquent on that amount.
•			The	charge	in	question	may	remain	on	your	statement,	and
     we may continue to charge you interest on that amount.   
     If we determine that we made a mistake, you will not have to 
     pay the amount in question or
     any interest or other fees related to that amount.
•			While	you	do	not	have	to	pay	the	amount	in	question,	you	are	
     responsible for the remainder of your balance.
•			We	can	apply	any	unpaid	amount	against	your	credit	limit.

Your Rights and Our Responsibilities After We Receive Your Written 
Notice

  We must acknowledge your letter within 30 days, unless we have 

corrected the error by then. Within 90 days, we must either correct the 
error or explain why we believe the statement was correct.
After we receive your letter, we cannot try to collect any amount you 

15

 
 
 
 
 
	
	
	
	
	
	
	
	
 
 
 
 
	
	
 
	
	
 
 
 
 
 
 
 
 
	
	
 
 
	
	
 
 
question or report you as delinquent. We can continue to bill you for the 
amount you question, including interest, and we can apply any unpaid 
amount against your credit limit. You do not have to pay any questioned 
amount while we are investigating, but you are still obligated to pay the 
parts of your statement that are not in question.
If we find that we made a mistake on your statement, you will not have to 
pay any interest related to any questioned amount. If we did not make a 
mistake, you may have to pay interest, and you will have to make up any 
missed payments on the questioned amount. In either case, we will send 
you a statement of the amount you owe and the date that it is due.
If you fail to pay the amount that we think you owe, we may report you as 
delinquent. However, if our explanation does not satisfy you and you write 
to us within ten days telling us that you still refuse to pay, we must tell 
anyone we report you to that you have a question about your statement. 
And, we must tell you the name of anyone we reported you to. We must 
tell anyone we report you to that the matter has been settled between us 
when it finally is.
If we do not follow these rules, we cannot collect the first $50 of the 
questioned amount, even if your statement was correct.
Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased 
with your credit card and you have tried in good faith to correct the 
problem with the merchant, you may have the right not to pay the 
remaining amount due on the purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100
     miles of your current mailing address, and the purchase price must 
     have been no  more than $50. (Note: Neither of these is necessary if 
     your purchase was based on an advertisement we mailed to you, or if      
     we own the company that sold you the goods or services.)

2.  You must have used your credit card for the purchase. Purchases
     made with cash advances from an ATM or with a check that accesses 
     your credit card account do not qualify.

3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the 
purchase, contact us in writing at:

  Customer Service
PO Box 30495
Tampa FL 33630-3495

  While we investigate, the same rules apply to the disputed amount as 
discussed above.  After we finish our investigation, we will tell you our 
16

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
decision.  At that point, if we think you owe an amount and you do not 
pay, we may report you as delinquent.

IF YOU HAVE CHOSEN TO HAVE YOUR MASTERCARD OR VISA CARD 
ACCESS AUTOMATED TELLER MACHINES, THE FOLLOWING AGREEMENT 
AND DISCLOSURES WILL ALSO APPLY. 
ELECTRONIC FUND TRANSFER AGREEMENT AND DISCLOSURES

This Agreement governs the transfer of funds initiated through an 
electronic terminal, telephone, computer, or magnetic tape for the 
purpose of instructing the Bank to debit or credit your consumer 
account(s). This Agreement also contains the disclosures required by 
the federal Electronic Fund Transfer Act and Regulation E of the Federal 
Reserve Board. This information applies only to electronic fund transfers 
to or from deposit accounts established primarily for personal, family, or 
household purposes.

1.  ELECTRONIC FUND TRANSFERS. Electronic fund transfers include, but are 
not limited to, debit card and ATM transactions, preauthorized deposits 
and payments, telephone transfers; transfers initiated through a personal 
computer, and transfers initiated by third parties. Examples of transfers 
initiated by third parties include, but are not limited to, electronic check 
conversions and electronic returned check charges. An electronic check 
conversion occurs when you authorize a third party to debit funds from 
your account using information from the check you provide to the third 
party. This may occur at the point of sale or when you send a check by 
mail or deliver a check to a third party’s lockbox location. In addition, 
some third parties may initiate an electronic fund transfer to collect a 
fee if your check is returned to the third party for insufficient funds. Your 
authorization for such transfers can occur in a number of ways. In some 
cases, your authorization can occur when the third party posts a sign or 
otherwise informs you of their policy.

2.  ACCESS DEVICES. An Access Device is a card or personal identification 
code that provides access to a consumer’s deposit account, which may 
be used to initiate electronic fund transfers. Access Devices include, but 
are not limited to, your BB&T 24 Automated Teller Machine Card, (ATM 
Card), BB&T 24 Check Card (Check Card), Personal Identification Number 
(PIN), and your MasterCard or Visa Credit Card * When used to conduct 
electronic fund transfers. A check is not an Access Device; however, an 
electronic fund transfer initiated by using information obtained from 
a check is governed by this Agreement. You may, verbally or by other 
authorized means, request an Access Device to conduct electronic fund 
transfers to or from your consumer accounts. We may refuse to issue an 
Access Device to any customer, and we may terminate Access Device 
privileges, with or without cause or notice, unless otherwise required by 
law.

3.  APPLICABLE AGREEMENTS. You agree to conduct all electronic fund 
transfers in accordance with this Agreement and Disclosures, any 
separate agreement and disclosure provided in connection with the 
issuance of any particular Access Device, and any agreement governing 
your accounts. The repayment of any advances on a credit line initiated 
electronically will be governed by the terms and conditions of the 
applicable agreement governing the credit line. Please refer to the 

17

 
 
 
Online Banking Services Agreement for important additional information 
concerning electronic fund transfers initiated using a personal computer.

4.  VERIFICATION OF TRANSACTION. Transaction records issued with 

respect to an electronic fund transfer will be subject to verification and 
adjustment in accordance with the rules and regulations of the Bank and 
applicable law. Where there is a conflict between a transaction record and 
the Bank’s record, the Bank’s record shall control.

5.  OVERLINES AND OVERDRAFTS. You agree not to conduct any 

transaction(s) to withdraw more than the applicable daily limit on any 
day, or cause the balance in your deposit account to go below zero, 
or cause the outstanding balance of your credit line to go above your 
credit limit. We may reject any such transaction; however, if we pay the 
overdraft or advance funds in excess of your credit limit, you agree to 
pay, upon request, the excess amount which was improperly withdrawn or 
transferred, together with any applicable fees as outlined in the Financial 
Services Pricing Guide or in the agreement governing your account. 
Overdrafts on your account may result in advances from your overdraft 
protection plan. Any item that cannot be covered by overdraft protection 
will be treated as a NSF and subject to applicable NSF fees.

6.  POINT-OF-SALE TRANSACTIONS. If you use your ATM Card or Check Card 
to purchase goods and services, including Internet purchases (Point-of-
Sale transactions), you authorize us to debit your deposit account, and 
you agree that your authorization may result in an immediate withdrawal 
from the account, even though the transaction may not actually be 
posted to that account until a later date. The Merchant may attempt 
to obtain a preauthorization for the transaction. The available balance 
in your primary deposit account will be reduced by the amount of any 
transaction for which the Merchant receives authorization from us, even if 
the documentation evidencing the transaction has not yet been received 
or processed by us. A “hold” placed on your account will be released 
and your account will be debited when documentation matching the 
authorized transaction amount has cleared through us, or in three (3) 
business days, whichever first occurs. We are not responsible if we do not 
authorize electronic fund transfers, or if we dishonor checks drawn on 
your checking account while such a hold is placed on your account. No 
cash refunds will be made to you by the Bank on ATM Card/Check Card 
purchases. Any claim or dispute regarding goods or services purchased 
with your ATM Card/Check Card must be directed to the Merchant or other 
business establishment at which you made the purchase. The amount of 
the credit, if any, will be reflected on your periodic account statement. You 
may not stop payment on ATM Card/Check Card purchases.

7.  ZERO LIABILITY POLICY FOR ATM CARD/CHECK CARD PURCHASES. You 

may have no liability for unauthorized ATM Card or Check Card purchases, 
subject to the following terms and conditions: 
(a) Our zero liability policies apply only to unauthorized purchases using 
your ATM Card or Check Card. Any claims of unauthorized ATM Card/Check 
Card purchases that do not meet the conditions of this section and any 
claims of unauthorized transactions involving other types of electronic 
fund transfers are governed by the Regulation E Disclosures below, and 
any separate agreement provided in connection with the issuance of 
the Access Device. If your claim does not meet the terms and conditions 
18

 
contained in this section, the Bank will automatically reexamine your 
claim in accordance with the Regulation E Disclosures below.
(b) Our zero liability policy may not apply if: (i) we determine that the 
unauthorized transaction was a result of gross negligence or fraud on 
your part; (ii) you fail to provide us with a statement or affidavit of your 
claim within the time requested; we determine that the transaction was 
not “unauthorized” as defined below; or (iv) you fail to report the loss, 
theft, or unauthorized use of your ATM Card, Check Card, or card number 
within a reasonable period of time. A reasonable period of time will be 
determined by Bank in its sole discretion, but in no event will it be shorter 
than the time periods specified in the Regulation E Disclosures below.
(c) “Unauthorized” Defined – A transaction is considered “unauthorized” 
if it is initiated by someone other than you (the cardholder) without 
your actual or apparent authority, and you receive no benefit from the 
transaction. A transaction is not considered “unauthorized” if: (i) you 
furnish the card, card number, or other identifying information to another 
person and give that individual express or implied authority to perform 
one or more transactions and the person then exceeds that authority, or 
(ii) for any other reason Bank concludes that the facts and circumstances 
do not reasonably support a claim of unauthorized use.

8.  CANCELLING YOUR ACCESS DEVICE. You may cancel your Access Device 
at any time by notifying us in writing and no longer using it. Canceling 
your Access Device will not affect your obligations under this Agreement, 
even if we allow any transaction to be completed with your Access Device 
after this Agreement has been terminated.

9.  MISCELLANEOUS. Unless otherwise required by applicable law, we may 

change the terms of this Agreement from time to time by giving you notice 
of the change. If we must collect what you owe us, you will be responsible 
for our reasonable expenses of collection, including court costs and 
attorney’s fees to the extent permitted by law. If more than one person 
requests electronic fund transfer services, each person will be bound by 
this Agreement and will be responsible for paying all amounts owed as a 
result of this Agreement. We reserve the right to reject any electronic fund 
transfer we reasonably believe is made in connection with an unlawful 
transaction or activity, including without limitation, gaming, gambling, 
lottery, or similar activities.

REGULATION E DISCLOSURES
1.  YOUR LIABILITY FOR UNAUTHORIZED TRANSFERS. Tell us AT ONCE if you 
believe your Access Device has been lost or stolen, or that someone may 
have electronically transferred money from your account without your 
permission. Telephoning us is the best way of keeping possible losses 
down. Except in situations governed by the zero liability policy described 
above, if you tell us within two (2) business days after you learn of the 
loss or theft of your Access Device or the unauthorized transaction, you 
can lose no more than $50 if someone makes electronic transfers without 
your permission. If you do NOT tell us within two (2) business days after 
you learn of the loss or theft of your Access Device or the unauthorized 
transaction, and we can prove that we could have stopped someone from 
making electronic transfers without your permission if you had told us, 
you could lose as much as $500. Also, if your periodic statement shows 
transfers that you did not make, tell us at once. If you do not tell us within 

19

 
 
sixty (60) days after the statement was mailed to you, you may not get 
back any money you lost after sixty (60) days if we can prove that we could 
have stopped someone from taking the money if you had told us in time. If 
a good reason kept you from telling us, we will extend the time periods.

2.  TELEPHONE NUMBER AND ADDRESS TO BE NOTIFIED IN EVENT OF 

UNAUTHORIZED TRANSFER. If you believe your Access Device has been 
lost or stolen, or your PIN has been obtained by an unauthorized person, 
or that someone has transferred or may transfer money from your account 
without your permission, IMMEDIATELY call:

1-800-682-6921
or write
Liability Risk Management
P. O. Box 996
Wilson, North Carolina 27894-0996

3.  BUSINESS DAYS. For purposes of these disclosures, our business days are 

Monday through Friday, except Federal holidays.

4.  TYPES OF AVAILABLE TRANSFERS AND LIMITS ON TRANSFERS.
(a) Account Access . You may perform the following types of 
transactions. Some of these services may not be available with every 
Access Device, or at every electronic terminal and may be subject to 
restrictions contained in the agreement provided with that particular 
Access Device.

•			Account	inquiry
•			Withdraw	cash	from	your	designated	deposit	accounts
•			Make	deposits	to	your	designated	deposit	accounts
•			Transfer	funds	between	your	designated	deposit	accounts		
     and line of credit accounts
•			Make	payments	on	designated	lines	of	credit	from		
     designated deposit accounts
•			Pay	for	purchases	at	Merchants	who	have	agreed	to	accept		 	
     the Access Device, or otherwise initiate electronic fund  
     transfers to pay for purchases
•			Electronically	pay	bills	directly	from	your	deposit	account
(b) Limitations on Frequency of Transfers: For savings accounts only 
(including Money Rate Savings and Investor’s Deposit Account), there 
is a limit of no more than six (6) transfers or withdrawals during any 
statement cycle to or from your deposit accounts, or to a third party by 
means of either a preauthorized or automatic transfer or by telephonic 
agreement (which includes BB&T OnLine and BB&T Phone24), and no 
more than three of the six transfers may be made by check, draft, Check 
Card or ATM Card Point-of-Sale transactions or similar order made by you 
and payable to third parties.
(c) Limitations on Dollar Amounts of Transfers:

•			You	may	withdraw	up	to	a	maximum	of	$500	(Elite	Classic,		 	
     Classic Banking, Golden Advantage, Elite Gold, 
     and SMART Money Manager customers may have higher daily  
     withdrawal limits as disclosed in the individual product
     brochures) each business day from our ATMs. For security  
     reasons, there may be other limits imposed on the amount  
     you may withdraw
•			The	daily	limits	for	Check	Card	or	ATM	Card	Point-of-Sale

20

 
 
 
 
 
 
	
	
	
	
	
	
	
	
	
 
	
	
	
 
	
	
 
 
 
	
	
 
 
	
	
 
 
 
 
 
 
 
      
 
 
	
	
     are the lesser of your available balance or $2,000 ($3,000 for
     Elite Classic, Classic Banking, and Golden Advantage,
     $5,000 for Elite Gold and SMART Money Manager).
•			Other	limitations	may	apply	to	transfers	made	using	BB&T	OnLine.	
•			Other	limitations	may	apply	at	ATMs	that	do	not	display	the		
     BB&T name.

5.  CHARGES FOR TRANSFERS OR RIGHT TO MAKE TRANSFERS. If an account 
is subject to service fees, the applicable service fees will apply whether 
the transfer is initiated electronically or by written order. Applicable 
service fees, and fees for conducting electronic fund transfers are 
outlined in the Financial Services Pricing Guide. A fee may be imposed 
for a balance inquiry even if you do not complete a funds transfer. In 
addition, you may incur surcharges when using an ATM that does not 
display the BB&T 24 logo and when using a Money 24 ATM. Money 24 
ATMs are owned by Money 24, Inc., a subsidiary of BB&T Corporation.

6.  DOCUMENTATION OF TRANFERS:

(a) Electronic Terminal Transf ers. You may get a receipt at the time you 
make a transfer using an ATM terminal or point-of-sale terminal.
(b) Preauthorized Deposits. If you have arranged to have direct deposits 
made to your account at least once every sixty (60) days from the same 
person or company, you can call us at 1-800-682-6921, during normal 
business hours, to find out whether or not the deposit has been made.
(c) Periodic Statements. You will receive a monthly account statement, or less
frequently if the account is inactive, that will show your electronic fund 
transfers.

7.  PREAUTHORIZED TRANSFERS/PAYMENTS:

(a) Right to Stop Payment and Procedure for Doing So. If you have told 
us in advance to make regular payments from your account, you can stop 
any of these payments. Here’s how: Visit a branch to complete a stop 
payment form or write to: Electronic Banking Department, P.O. Box 996, 
Wilson, North Carolina 27894-0996 in time for us to receive your request 
at least three (3) business days before the payment is scheduled to be 
made. If you call, we may require you to also put your request in writing 
and get it to us within fourteen (14) days after you call. You should refer 
to the BB&T OnLine Banking Services Agreement for the procedure to stop 
an OnLine payment.
(b) Notice of Varying Amounts. If these regular payments may vary in 
amount, the person you are going to pay will tell you ten (10) days before 
each payment, when it will be made and how much it will be.
(c) Liability for Failure to Stop Payment of Preauthorized Transfer. If 
you order us to stop one of these payments three (3) business days or 
more before the transfer is scheduled, and we do not do so, we will be 
liable for your losses or damages.

8.  BANK’S LIABILITY FOR FAILURE TO MAKE TRANSFERS. If we do not 

complete a transfer to or from your account on time or in the correct 
amount according to our agreement with you, we will be liable for your 
losses or damages. However, there are some exceptions. We will NOT be 
liable, for instance: (i) if, through no fault of ours, you do not have enough 
money in your account to make the transfer; (ii) if the transfer would go 
over the credit limit on your credit line; (iii) if the ATM was not working 
properly and you knew about the breakdown when you started the transfer; 

21

 
 
 
 
 
 
	
	
	
	
	
 
 
 
 
 
 
 
 
(iv) if circumstances beyond our control prevent the transfer despite 
reasonable precautions we have taken; and (v) if the ATM where you are 
making the transfer, does not have enough cash. There may be other 
exceptions stated in other agreements with you.

9.  IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC FUND 

TRANSFERS, TELEPHONE US AT:

1-800-682-6921
or write
Liability Risk Management
P. 0. Box 996
Wilson, North Carolina 27894-0996

Tell us as soon as you can, if you think your statement or receipt is wrong, 
or if you need more information about a transfer listed on the statement 
or receipt. We must hear from you no later than sixty (60) days after we 
sent the FIRST statement on which the problem or error appeared.

	 •			Tell	us	your	name	and	deposit	account	number	(if	any)
	 •			Describe	the	error	or	the	transfer	about	which	you	are	unsure,	and

      explain as clearly as you can why you believe it is an error or why you   
      need more information

	 •			Tell	us	the	dollar	amount	of	the	suspected	error

If you tell us verbally, we require that you also send us your complaint 
or question in writing within ten (10) business days. We will tell you 
the results of our investigation within ten (10) business days after we 
hear from you, and we will correct any error promptly. If we need more 
time, however, we may take up to forty-five (45) days to investigate your 
complaint or question for ATM transactions made within the United 
States and up to ninety (90) days for new accounts, foreign initiated 
transactions and Point-of-Sale transactions. If we decide to do this, we 
will recredit your account within ten (10) business days for the amount 
you think is in error, minus a maximum of $50.00, so that you will 
have the use of the money during the time it takes us to complete our 
investigation. For new accounts, we may take up to twenty (20) business 
days to recredit your account for the amount you think is in error, minus 
a maximum of $50.00. If we do not receive your complaint or question in 
writing within ten (10) business days, we may not recredit your account. If 
we decide that there was no error, we will send you a written explanation 
within three (3) business days after we finish our investigation. You may 
ask for copies of the documents that we used in our investigation.

10.CONFIDENTIALITY. Subject to applicable law, we will disclose information 
to third parties about you and your accounts or the transfers you make: 
(i) where it is necessary for completing transfers; (ii) in order to verify the 
existence and condition of your account for a third party, such as a credit 
bureau or Merchant; (iii) in order to comply with government agency or 
court orders; (iv) as otherwise required or permitted by law or government 
regulation; (v) if you give us permission; and (vi) as stated in the BB&T 
Corporation Consumer Privacy Notice.

11. NOTICE OF SAFETY PRECAUTIONS. You should employ the following basic 
safety precautions while using an automated teller machine (“ATM”) 
during hours of darkness: (i) be aware of your surroundings when using 
an ATM, particularly during the hours of darkness; (ii) be accompanied 
by another person when using an ATM during the hours of darkness; (iii) 
refrain from displaying cash and your PIN, place cash in a pocket as soon 

22

 
  
 
 
as a transaction is completed, and count cash in the safety of a locked 
enclosure such as a car or home; (iv) use another ATM or return at a later 
time if anything suspicious is noticed; (v) cancel a transaction, place your 
Access Device in a pocket, and leave if you notice anything suspicious 
when using an ATM; (vi) immediately report all crimes to the operator of 
the ATM and to local law enforcement officials; and (vii) create a PIN that 
is difficult to guess by others, memorize it, and do not carry your PIN with 
your card.

*MasterCard and Visa Credit Cards are issued by BB&T Financial, FSB, a 
subsidiary of BB&T Corporation, Member FDIC.

 
Rev. 11/12 

          I107471