Credit Card Agreement for GM Extended Family Card® in Capital One,®  N.A. 
There are two parts to this Credit Card Agreement: Capital One Pricing Information and the Capital One Customer
Agreement. The Pricing Information shows a range of terms that includes both mail and online offers for new accounts 
available under this Agreement as of March 31, 2019. The combination of terms that could apply to you may differ depending 
on the specific card offer and on your creditworthiness at the time of application. The Customer Agreement contains 
important information related to consumer credit cards issued by Capital One, N.A. If you are a current Capital One
cardholder, please log in to your account if you would like to request the Credit Card Agreement for your account(s). 

CAPITAL ONE PRICING INFORMATION 

Annual Percentage Rate
(APR) for Purchases 

Introductory rate of 0% for 12 months. 

Non-introductory rates between 14.15% - 26.99%. 

Some Purchase APRs may vary with the market based on changes in the Prime Rate. 

APR for Balance 
Transfers 

14.15% - 26.99%. 

This APR will vary with the market based on the Prime Rate. 

APR for Cash Advances  27.15%. 

Penalty APR and 
When It Applies 

Paying Interest 

This APR will vary with the market based on the Prime Rate. 

31.65%. 

This APR will vary with the market based on the Prime Rate. 

This APR may be applied to your account if you make a late payment. 

How Long Will the Penalty APR Apply? If APRs are increased for a payment that is late, the 
Penalty APR may apply indefinitely unless you make six consecutive minimum payments on 
time following the rate increase. 

Your due date is at least 25 days after the close of each billing cycle. We will not charge 
interest on new purchases, provided you have paid your previous balance in full by the due
date each month. We will begin charging interest on cash advances and special transfers on 
the transaction date. 

Minimum Interest Charge 

No Minimum Interest Charge. 

Annual Fee 

$0. 

Transaction Fees 
• Balance Transfer Fee 
• Cash Advance Fee 

Penalty Fees 
• Late Payment
• Returned Payment 

None. 
Either $10 or 3% of the amount of each cash advance, whichever is greater. 

Up to $38.
Up to $25. 

Balance Computation Method: Average Daily Balance (including new purchases)
The “Daily Balance” of a Credit Plan is determined by taking the opening balance of the Credit Plan for that day, and adding 1) 
any new purchase made on the Credit Plan that day, 2) the previous day’s Interest Charges, 3) any credit insurance premiums 
or debt cancellation fees (if applicable) incurred on that day and 4) any late fees, over the credit limit fees, returned payment
fees or other fees incurred on that day and subtracting any payments or credit applied to the Credit Plan that day. If your 
Account is subject to a grace period during the billing cycle, payments made during that cycle will be subtracted from all Daily
Balances in the current cycle. 

Required Insurance, Debt Cancellation or Debt Suspension Coverage: None. 

Disclosure of Rates: Your variable rates may change each month if the Prime Rate changes. We calculate variable rates by
adding a percentage to the Prime Rate published in The Wall Street Journal that is in effect on the 25th day of each month. If the 
Journal is not published on that day, then we will use the immediately preceding edition. Variable rates will be updated monthly
and will take effect on your next billing period: Purchase APR: Prime plus a “Spread” of 0 to 21.49%; Transfer APR: Prime plus a
“Spread” of 0 to 21.49%; Cash Advance APR: Prime plus 21.65%; Penalty APR: Prime plus 26.15%. Any increase in the Prime
Rate may increase your Interest Charges and your minimum payment due. 

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Capital One® Customer Agreement 

Welcome to Capital One 
Thank you for opening a credit card account with us. 
This Customer Agreement including any changes to it 
(“Agreement”) contains the terms of your agreement 
with Capital One. 

Definitions 
The meanings of the terms you see in italics appear in 
the Glossary section at the end of this Agreement. 

As used here, “you” and “your” mean each applicant 
and co-applicant for the Account; any person 
responsible for paying the Account; and any person 
responsible for complying with this Agreement. 
“We,” “us,” “our,” and “Capital One” mean Capital 
One, National Association; and its agents, authorized 
representatives, successors, and assignees. 

Account Documents 
The following documents govern your Account with us: 

(1) this Agreement; 
(2) all Statements; 
(3) any rewards program terms, conditions, and disclosures; 
(4) any privacy notices; 
(5) your Card benefits brochure which describes 

benefits provided by the Payment Card Network for 
your Account; 

(6) all disclosures and materials provided to you before 

or when you opened your Account; 

(7) any other documents and disclosures relating to your 

Account, including those provided online; and 
(8) any future changes we make to any of the above. 

Please read these carefully and keep them for 
future reference. 

New Offers 
In the future, we may provide you with new offers that 
we think may interest you. The terms of these offers may 
differ from the standard terms on your Account. This 
Agreement will still apply. 

Account Information 
We need information about you to manage your 
Account. This includes: 

(1) your legal name; 
(2) a valid U.S. mailing address and residential address 

(if different); 
(3) your date of birth; 
(4) your Social Security number or other government 

identification number; 

(5) your telephone number(s); and 
(6) your employment and income information. 

You must tell us when this information changes. We may 
ask you for additional documents to verify any changes. 

We may restrict or close your Account if we cannot verify 
your information, or if you do not provide it as requested. 

Credit Limits 
When you open your Account, we will tell you your credit 
limits. These will also appear on your Statement. We 
may also refer to your credit limits as your credit lines. 
We may give you different credit limits for the different 
Segments of your Account. For example, you may have 
one credit limit for purchases and a different one for 
Cash Advances. 

You are responsible for keeping track of your Segment 
balances and your available credit. You must manage 
your Account to remain below your credit limits. We may 
honor transactions above your credit limits, but if we do 
these transactions will not increase your credit limit. You 
are responsible for paying for any transaction you make 
above your credit limits. 

We may also increase, decrease, restrict or cancel your 
credit limit on any Segment at any time. This will not 
affect your obligation to pay us. 

Using Your Account 
(1) This Agreement applies whether or not you use your 
Card or Account. It will continue to apply even after 
your Account is closed, as long as you have a balance. 

(2) You must sign the Card immediately when you 

receive it. 

(3) You must return the Card to us or destroy it if we ask 

you to. 

(4) You must take reasonable steps to prevent the 

unauthorized use of your Card, Access Checks and 
Account. 

(5) We may decline to authorize a transaction for any 

reason. This may occur even if the transaction would 
not cause you to go over your credit limit or your 
Account is not in default. 

(6) We are not responsible for any losses you incur if we 

do not authorize a transaction. 

(7) We are not responsible for any losses you incur if 

anyone refuses to accept your Card for any reason. 

(8) Unless we tell you otherwise, we will bill each 
transaction to the applicable Segment of your 
Account. We will apply it against your available credit 
for that Segment. 

(9) You may obtain Cash Advances and Transfers as 

permitted for your Account. You may not use these to 
pay any amount you owe us or any other company in 
the Capital One organization. 

(10) You must not use, or try to use, the Card for any 

illegal activity. You are responsible for any charges if 
you do. 

(11) We are not liable for any losses that may result 

when our services are unavailable due to reasons 
beyond our control. 

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Rewards 
Your Account may provide you with the opportunity to 
earn rewards. If it does, we will separately provide you 
with information and terms about the rewards. 

Access Checks 
We may provide you with Access Checks. If we do, we 
will tell you at the time if we consider them purchases, 
Cash Advances or Special Transfers. 

Only the person we designate may use Access Checks. 
You may not use them to pay any amount you owe us or 
any other company in the Capital One organization. We 
may reject and not pay any Access Check if: 

(1) your Account is past due, charged off, bankrupt, lost/ 

stolen or closed; 
(2) we suspect fraud; 
(3) your Account is over the credit limit; or 
(4) the check has expired, is damaged or cannot 

otherwise be processed. 

Our liability if we do not pay an Access Check will never 
be more than (1) your actual damages or (2) the amount 
of the Access Check, whichever is less. 

Use of an Access Check is not the same as using your 
Card. When you use an Access Check, you will have 
fewer rights to dispute merchant transactions than 
with uses of your Card. Please see the “Billing Rights 
Summary” on your Statement and your other Truth-in-
Lending Disclosures for more information. 

Stopping Payment of Access Checks 
You may request a stop payment on any Access Check 
by contacting Customer Service. 

We will have a reasonable amount of time after your 
stop payment request to research and complete the 
stop payment. We will not be responsible if we cannot 
complete the stop payment. Reasons include: 

(1) the Access Check was already paid; 
(2) you do not give us the information we asked for; or 
(3) the information you gave us was incorrect. 

We do not have to release the stop payment order unless 
the account holder who made the request asks us to. 
If we re-credit your Account after a valid stop payment 
order, you give us all of your rights against the payee or 
other holder of the paid Access Check. You also agree to 
help us in any legal action we may later take against the 
payee or other holder of the check. 

Using a PIN 
We may give you a personal identification number (PIN). 
For security reasons, you may have to provide the PIN 
before you are able to use your Card. 

Keep your PIN secure. Do not write it down, give it 
to anyone, or keep it with your Card. If you lose your 
Card or believe the confidentiality of your PIN has 
been compromised for any reason, you must contact 
Customer Service immediately. 

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Authorized Users 
If you ask us to issue a Card to any other person, 
they are an Authorized User. We may require certain 
information about them. We may limit their ability to use 
your Card. They may have access to certain information 
about your Account. You will be responsible for their use 
of the Account and anyone else they allow to use your 
Account, even if you did not want, or agree to, that use. 

Removing an Authorized User 
If you want to remove an Authorized User from your 
Account, you must contact Customer Service and request 
their removal. You also must immediately destroy all Cards 
in their possession and cancel any arrangements they may 
have set up on your Account. They will be able to use your 
Account until you have notified us that you are removing 
them from your Account. During this time, you will still be 
responsible for all amounts they charge to your Account. You 
will be responsible even if these amounts do not appear on 
your Account until later. 

Authorized Users may remove themselves from your 
Account upon request. We reserve the right to remove 
them from your Account for any reason. To remove them 
from your Account, we may close your existing Account 
and issue a new Card with a new Account number. 

Your Promise to Pay 
You promise to pay us all amounts due on your Account. 
This includes amounts where you did not sign a purchase 
slip or other documents for the transaction. We will treat 
transactions made without presenting your actual Card 
(such as for mail, telephone, Internet, or mobile device 
purchases) the same as if you used the Card in person. If 
you let someone else use your Card, you are responsible 
for all transactions that person makes. 

Statements 
We will generally send or make available to you one 
Statement for all Cards on your Account at the end of 
each Billing Cycle. Under certain circumstances, the law 
may not require us to send or make available to you a 
Statement, or may prohibit us from doing so. 

Disputed Transactions 
You must inspect each Statement you receive. Tell us 
about any errors or questions you have, as described 
in the “Billing Rights Summary” on your Statement and 
other Truth-in-Lending Disclosures. If you do not notify 
us of an error, we will assume that all information on the 
Statement is correct. 

If we credit your Account for all or part of a disputed 
transaction, you give us all of your rights against others 
regarding that transaction. You will also: 

(1) give us any information about the disputed 

transaction, if we ask; 

(2) not pursue any claim or reimbursement of the 

transaction amount from the merchant or any other 
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(3) help us get reimbursement from others. 

No Warranties 
We are not responsible for any claim you may have 
regarding the purchase of goods or services made with 
your Card beyond your rights described in the “Billing 
Rights Summary” on your Statement. 

Lost or Stolen Card 
If your Card is lost or stolen or if you think someone else 
may be using your Card or Account number without your 
permission, you must contact Customer Service immediately. 
You will not be responsible for transactions on your Account 
that we find are unauthorized. 

If we reimburse you for unauthorized transactions, you 
will help us investigate, pursue and get reimbursement 
from the wrongdoer. Your help includes giving us 
documents in a form that we request. 

Interest Charges and Fees 
We will charge Interest Charges and Fees to your Account 
as disclosed on your Statement and other Truth-in-Lending 
Disclosures. In general, Interest Charges begin to accrue 
from the day a transaction occurs. However, we will not 
charge you interest on any new transactions posted to the 
purchase Segment of your Account if you paid the total 
balance across all Segments of your Account in full by 
the due date on your Statement each month. From time 
to time, we may give you offers that allow you to pay less 
than the total balance and avoid Interest Charges on new 
purchase Segment transactions. If we do, we will provide 
details in the specific offer. 

We will generally treat Fees as purchase transactions 
unless otherwise specified below. These Fees apply to 
your Account only if your Truth-in-Lending Disclosures 
provide for them. We may increase your Interest Charges 
and Fees as described in the Changes to Your Agreement 
section or in your Truth-in-Lending Disclosures. 

Membership Fee 
If your Account has a membership Fee, we may charge 
the first membership Fee either on the day you activate 
your Card or on the day when you use your Account, 
whichever occurs first. If your Account terms include a 
$0 introductory Fee, we may charge the first Fee when 
the introductory period ends. If it is an annual Fee, we 
may then charge it approximately once per year. If it is a 
monthly Fee, we may charge it each Billing Cycle. 

Late Payment Fee 
We may charge you this Fee if we do not receive 
your payment as instructed on your Statement by the 
payment due date. 

Returned Payment Fee 
We may charge you this Fee each time your financial 
institution for any reason rejects a payment you make to us. 

Stop Payment Fee 
We may charge you this Fee each time you ask us to 
(1) stop payment on an Access Check or (2) renew an 
existing stop payment order. 

Cash Advance Fee 
We may charge you this Fee each time you take out a 
Cash Advance. We will treat this Fee as a Cash Advance 
transaction. 

Transfer Fee 
We may charge you this Fee each time you make a 
Transfer. We will charge the Fee to the same Segment 
where we post the Transfer. 

Transactions Made in Foreign Currencies 
If you make a transaction in a foreign currency, the 
Payment Card Network will convert it into a U.S. dollar 
amount. The Payment Card Network will use its own 
currency conversion procedures. The conversion rate 
in effect on the processing date may differ from the rate 
in effect on the transaction date that appears on your 
Statement. We do not adjust the currency exchange rate 
or charge any currency conversion Fees. 

Minimum Payment 
You must pay us at least the minimum payment amount 
by the payment due date. Your Statement will tell you: 

(1) the minimum payment due, 
(2) your new balance, 
(3) the payment due date, and 
(4) an explanation of when the payment must reach us 

for us to consider it received as of that date. 

Returns and other credits to your Account will reduce 
your Account balance, but they will not change your 
minimum payment amount. 

In addition to the minimum payment, you may pay 
all or part of the total balance on your Account. But, 
you must still pay at least the minimum payment 
amount each month, even if you paid more than the 
minimum payment due on the previous Statement. We 
will continue to charge Interest Charges during Billing 
Cycles when you carry a balance regardless of whether 
your Statement includes a minimum payment that is 
due. If your Account is 180 days past due, is part of a 
bankruptcy proceeding or is otherwise charged off, the 
total balance is immediately due and payable. 

Making Payments 
Your payment must be made in U.S. dollars from a U.S. 
deposit account in a form acceptable to us. We do not 
accept cash payments through the mail. You may not 
make payments with funds from your Account or any 
other credit account with us or any other company in 
the Capital One organization. You must send mailed 
payments to us as instructed on your Statement, unless 
we tell you otherwise. 

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Other Payment Services 
We may make services available that allow you to make 
faster or recurring payments online or by telephone. We 
will describe the terms for using these services and any 
applicable Fee before you use them. You do not have to 
use these other payment services. 

We are not responsible if your financial institution rejects 
a payment made using our payment services. 

If you ask someone else to make a payment for you, 
we may provide that person with limited Account 
information necessary to set up and process that 
payment. We may also refuse to accept that payment. If 
we do accept it, you will be responsible for that payment 
even if a financial institution rejects it. 

Payment Processing 
We may accept and process payments without losing 
any of our rights. We may delay the availability of 
credit until we confirm that your payment has cleared. 
This may happen even if we credit your payment to 
your Account. We may resubmit and collect returned 
payments electronically. If necessary, we may adjust 
your Account to correct errors, process returned and 
reversed payments, and handle similar issues. 

When you send us an Item as payment, you authorize 
us to make a one-time electronic fund transfer from 
your deposit account. You also authorize us to process 
the payment as an Item. We may withdraw the funds 
from your deposit account as early as the same day 
we receive your payment. You will not receive your 
Item back from your bank. We will provide additional 
information about this process on your Statement. 

We may use the information from an Item to create an 
electronic image. We may collect and return the image 
electronically. This electronic image may also be converted 
to a substitute check and may be processed in the same 
way we would process an Item. We will not be responsible 
if an Item you provide has physical features that when 
imaged result in it not being processed as you intended. 

How We Apply Your Payments 
Your Account may have Segments with different Annual 
Percentage Rates (APR). For example, purchases may 
have a lower APR than Cash Advances. If your Account 
has Segment balances with different APRs, here is how 
we apply payments in a Billing Cycle: 

(1) We generally apply credits and payments up to 

your minimum payment first to the balance with the 
lowest APR, and then to balances with higher APRs. 

(2) We apply any part of your payment exceeding your 
minimum payment to the balance with the highest 
APR, and then to balances with lower APRs. 

Items with Restrictive Words, Conditions, 
or Instructions 
You must mail all Items bearing restrictive words, 
conditions, limitations, or special instructions to: 

Capital One 
PO Box 1330 
Charlotte, NC 28201-1330 

This includes Items marked “Paid in Full” or similar 
language. This also includes all accompanying 
communications. 

If you make such a payment or send any accompanying 
communications to any other address, we may reject it 
and return it to you. We may also accept it and process 
it without losing any of our rights. 

Credit Balances 
We may reject and return any payment that creates or adds 
to a credit balance on your Account. Any credit balance 
we allow will not be available until we confirm that your 
payment has cleared. We may reduce the amount of any 
credit balance by any new charges. You may write to the 
address provided on your Statement or call Customer 
Service to request a refund of any available credit balance. 

Account Default 
You will be in default if: 

(1) you do not make any payment when it is due; 
(2) any payment you make is rejected, not paid or 

cannot be processed; 
(3) you exceed a credit limit; 
(4) you file or become the subject of a bankruptcy or 

insolvency proceeding; 

(5) you are unable or unwilling to repay your obligations, 
including upon death or legally declared incapacity; 
(6) we determine that you made a false, incomplete or 

misleading statement to us, or you otherwise tried to 
defraud us; 

(7) you do not comply with any term of this Agreement 

or any other agreement with us; or 

(8) you permanently reside outside the United States. 

If you are in default, we may take certain actions with 
respect to your Account. For example, depending on the 
default, we may take the following actions, without notifying 
you, unless the law says that we must give you notice: 

(1) charge you Fees, or change the APRs and Fees on 
your Account, if provided in your Truth-in-Lending 
Disclosures; 

(2) close or suspend your Account; 
(3) lower your credit limit(s); 
(4) demand that you immediately pay the total balance 

owing on your Account; 

(5) continue to charge you Interest Charges and Fees as 
long as your balance remains outstanding; and/or 
(6) file a lawsuit against you, or pursue another action that 
is not prohibited by law. If we file a lawsuit, you agree to 
pay our court costs, expenses and attorney fees, unless 
the law does not allow us to collect these amounts. 

Communications 
You agree that we may communicate with you by mail, 
telephone, email, fax, prerecorded message, automated

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voice, text message or other means allowed by law 
regarding your Account. 

You agree that we may contact you at any telephone 
number (including a mobile telephone number that 
you provide us), and use an automated telephone 
dialing system or similar device to do so. You agree that 
we may monitor or record any conversation or other 
communication with you. 

Credit Reports 
We may report information about your Account to credit 
bureaus and others. Late payments, missed payments, 
or other defaults on your Account may be reflected in 
your credit report. Information we provide may appear 
on your and the Authorized Users’ credit reports. 

If you believe that we have reported inaccurate 
information about your Account to a credit bureau or 
other consumer reporting agency, notify us in writing at 
PO Box 30281, Salt Lake City, UT 84130-0281. When 
you write, tell us the specific information that you believe 
is incorrect and why you believe it is incorrect. 

We may obtain and use credit, income and other information 
about you from credit bureaus and others as the law allows. 

Closing or Suspending Your Account 
You may contact Customer Service to ask us to close 
your Account. 

We may close or suspend your Account at any time and for 
any reason permitted by law, even if you are not in default. 

If we close or suspend your Account for any reason, 
you must stop using your Card. You must also cancel all 
billing arrangements set up on the Account. If we close 
or permanently suspend your Account, you must return 
or destroy all Cards. You must still pay us all amounts 
you owe on the Account. 

Changes to Your Agreement 
At any time, we may add, delete or change any term of 
this Agreement, unless the law prohibits us from doing 
so. We will give you notice of any changes as required 
by law. We may notify you of changes on your Statement 
or in a separate notice. Our notice will tell you when and 
how the changes will take effect. The notice will describe 
any rights you have in connection with the changes. 

Your variable APRs (if applicable) can go up or down as 
the index for the rate goes up or down. If we increase 
your APRs for any other reason, or if we change your 
Fees or other terms of your Account, we will notify you 
as required by law. 

The Law That Applies to Your Agreement 
We make decisions to grant credit and issue you a Card 
from our offices in Virginia. This Agreement is governed 
by applicable federal law and by Virginia law. If any part 
of this Agreement is unenforceable, the remaining parts 
will remain in effect. 

Waiver 
We will not lose any of our rights if we delay or choose 
not to take any action for any reason. We may waive our 
right without notifying you. For example, we may waive 
your Interest Charges or Fees without notifying you and 
without losing our right to charge them in the future. 

Assignment 
This Agreement will be binding on, and benefit, any of 
your and our successors and assigns. You may not sell, 
assign or transfer your Account or this Agreement to 
someone else without our written permission. 

We may sell, assign or transfer your Account and this 
Agreement without your permission and without prior 
notice to you. Any assignee or assignees will take our 
place under this Agreement. You must pay them and 
perform all of your obligations to them and not us. If you 
pay us after we notify you that we have transferred your 
Account or this Agreement, we can return the payment 
to you, forward the payment to the assignee, or handle it 
in another way that is reasonable. 

Glossary 
•“Access Check” means any check we send to you to 
access credit from your Account. We may also refer 
to an Access Check as a “convenience check” or a 
“purchase check”. 

•“Account” means your Card Account with us. 

•“Authorized User” means a person who may use the 
Card, but is not responsible for the repayment of the 
Account. 

•“Balance Transfer” means a Transfer posted to the 
purchase Segment of your Account unless otherwise 
described in your Truth-in-Lending Disclosures. 

•“Billing Cycle” means the period of time reflected on 
a Statement. This period may vary in length, but is 
approximately 30 days. You will have a Billing Cycle 
even if a Statement is not required. We will often 
specify a Billing Cycle by the month in which its closing 
date occurs. For example, a “March Billing Cycle” will 
have a closing date in March. We may also refer to 
a Billing Cycle as a “Billing Period”. If your Account 
balance has charged off, we may switch to quarterly 
Billing Cycles for your Account. 

•“Card” means any Capital One credit card associated 
with your Account. This includes all renewals and 
substitutions. It also means any other access device 
for your Account we give you that allows you to obtain 
credit, including any Account number. 

•“Cash Advance” means a loan in cash or things we 
consider cash equivalents, including wire transfers, 
travelers’ checks, money orders, foreign currency, 
lottery tickets, gaming chips, and wagers. We post 
Cash Advances to the Cash Advance Segment of your 
Account and not to your purchase Segment. 

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•“Fees” means charges imposed on your Account not 
based on the Annual Percentage Rates. 

•“Interest Charges” means any charges to your Account 
based on the application of Annual Percentage Rates. 

•“Item” means a check, draft, money order or other 
negotiable instrument you use to pay your Account. 
This includes any image of these instruments. This 
does not include an Access Check. 

•“Payment Card Network” means the network provider 
displayed on your Card. This may be Visa Inc., 
MasterCard International Incorporated, or any other 
network provider. 

•“Segments” means the different parts of your Account 
we may establish that are subject to unique APRs, 
pricing, or other terms. We create these parts of your 
Account for such things as your purchases, Balance 
Transfers, Cash Advances and Special Transfers. 
The sum of your Segment balances equals your total 
Account balance. 

•“Special Transfer” means a Transfer posted to a 
Segment of your Account that is not your purchase 
Segment or Cash Advance Segment. 

•“Statement” means a document showing important 
Account information, including all transactions billed to 
your Account during a Billing Cycle and information about 
what you must pay. We may also refer to your Statement 
as a “Periodic Statement” or a “Billing Statement”. 

•“Transfers” means amounts transferred from other 
accounts to this Account and includes Balance 
Transfers and Special Transfers. 

•“Truth-in-Lending Disclosures” means disclosures that 
the federal Truth in Lending Act and Regulation Z 
require for any Account. This includes your application 
and solicitation disclosures, Account opening 
disclosures, subsequent disclosures, Statements, and 
change in terms notices. 

© 2014 Capital One
 
Capital One is a federally registered service mark.
 
All rights reserved.
 

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