HawaiiUSA Federal Credit Union 
1226 College Walk   Honolulu, HI 96817-3946 

Consumer Platinum VISA Credit Card Account Opening Disclosure 

0% Introductory APR for the first 180 days.1 
After that, your APR will be 8.00% to 14.90% based  on your 
creditworthiness.2 
8.00%  to 14.90% when  you open your account,  based on your 
creditworthiness.2 
Your due date is at least 25 days after the close of each billing cycle. We 
will not charge you interest on purchases or balance transfers if you pay 
your entire balance by the due date each month. We will begin charging 
interest on cash advances and balance transfers on the transaction date. 
To learn more about factors to consider when applying for or using a credit 
card, visit the website of the Consumer Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore. 

Interest Rates and Interest Charges  
Annual Percentage Rate (APR)  
for Purchases 

APR for Balance Transfers and 
Cash Advances 
Paying Interest 

For Credit Card Tips from the 
Consumer Financial Protection 
Bureau  

Fees  

Annual Fee 

Transaction Fees  

•  Balance Transfer  
•  Cash Advance  
•  Foreign Transaction  

Penalty Fees  

None 

None 
None  
1.00% of each transaction 

•  Late Payment  
•  Returned Payment  

Up to $35 or 5% of delinquent amount, whichever is less 
Up to $24  

How We Will Calculate Your Balance:    We use a method called “average daily balance (including new 
transactions).”  See your Account Agreement for more details. 

Billing Rights:  Information on your rights to dispute transactions and how to exercise those rights is 
provided in your Account Agreement. 

1 The Introductory APR for Purchases is valid for the first 180 days for accounts opened between 
7/01/2012 through 12/31/2012.  After that, the standard APR for your account, based on your 
creditworthiness, will apply to all outstanding balances. 

2 Your APR Is Based on Your Creditworthiness.  If your APR is above 8.00% and you believe your 
creditworthiness has improved since we determined your APR, you may apply to have us re-evaluate the 
APR on your Account.  You may not do this more frequently than once every twelve months.   

General  Information:    Minimum  payments  will  be  applied  to  balances  at  lower  APRs  before  being 
applied  to  balances  at  higher  APRs.    To  the  extent  your  payments  exceed  the  minimum  payment  due 
each billing period, we will apply them to balances with higher APRs prior to balances with lower APRs.  
Offer may end at any time.  Business Credit Card Accounts are not eligible for the Introductory APR.  See 
Credit  Card  Agreement  for  more  information  and  restrictions.  Membership  guidelines  apply.    Federally 
insured by NCUA.   

The above information about the costs of the cards described in this application is accurate as of July 1, 
2012 and replaces prior disclosures.  This information may change after that date. To find out what may 
have changed, call us at (808) 534-4300, or toll free at (800) 379-1300, or write to us at HawaiiUSA 
Federal Credit Union, Attn: Loan Approval Center, 1226 College Walk, Honolulu, Hawaii 96817-3946. 

759108 Consumer Account 

1 

250512 

 
 
 
 
 
 
 
 
 
 
 
HawaiiUSA Federal Credit Union 
1226 College Walk 
Honolulu, HI 96817-3946 

Consumer Platinum VISA Credit Card Account Agreement 

GENERAL. The words “you” and “your” in this Agreement refer to each person 
1. 
who as Applicant or Joint Applicant has asked us to open a Consumer Platinum Credit 
Card Account in his or her name. “We,” “us” and “our” refer to HawaiiUSA Federal 
Credit Union (“HawaiiUSA”). The word “Statement” means the periodic billing statement 
for your Account, which we will send you each month. “Billing Period” means the period 
of time covered by the Statement. 

You are asking that we: (1) open a consumer Platinum credit card account at 
HawaiiUSA in your name (your “Account”); (2) issue you one or more VISA credit cards 
(“Card”) or other Access Device for your Account, in your name, or names, if a joint 
account; (3) allow you to purchase goods and services with your Card (your 
“Purchases”), or with an Access Device (such as a Convenience Check); (4) allow you 
to obtain cash advances using your Account (your “Cash Advances”); and (5) allow you 
to make balance transfers using your Account (your “Balance Transfers”).  You 
authorize us to pay and charge your Account for all transactions (including Purchases, 
Convenience Checks, Cash Advances and Balance Transfers) made or obtained by you 
or anyone you authorize to use your Card, Access Device, or Account (collectively, 
“transactions”). 

You will be obligated to pay all such transactions charged to your Account whether 
resulting from: (1) actual use of your Card or Access Device; (2) mail order or 
telephone, computer, or other electronic transactions made without presenting the Card; 
or (3) any other circumstances where you authorize a charge, or authorize someone 
else to make a charge, to your Account (collectively, “authorized charges”). 

We will do so as provided under the terms of this Agreement.  In return, by accepting, 
signing or using your Card or an Access Device after receiving a copy of this 
Agreement, you agree to be liable for all transactions and charges to your Account; you 
agree to the terms of this Agreement and any amendments to this Agreement; and you 
agree that it will be binding upon you even if your Account is cancelled or terminated. 

CONSUMER ACCOUNT.  You agree that your Account is for consumer use only, 

2. 
and is established and used primarily for personal, household, or family purposes. We 
do not have a duty to monitor your Account for business or commercial use. If you use 
your Account as a business or commercial account, you agree that the consumer 
protection provisions of this Agreement and consumer protection disclosures for your 
Account do not apply except to the extent required by law.  If you will use a credit card 
account for business or commercial use, please contact us to open a business credit 
card account. 

MAKING TRANSACTIONS. To make a Purchase or obtain a Cash Advance, 

3. 
there are two alternative procedures to be followed. One is for you to present the Card 
to a participating Visa plan merchant, to us, or to another financial institution, and sign 

 
 
 
 
 
or authorize a sales or Cash Advance draft. The other is to complete the transaction by 
using your Personal Identification Number (PIN) in conjunction with the Card in an 
Automated Teller Machine (ATM) or other type of electronic terminal that provides 
access to the Visa system. We may at any time suspend or terminate your use of 
Access Devices and ATMs without cause or prior notice. 

If you use an ATM not owned by us, you may be charged a fee by an ATM operator or 
any ATM network used to complete the transfer (and you may be charged a fee for a 
balance inquiry) even if you do not complete a funds transfer.  The fee will be debited 
from your Account if you elect to complete the transaction or continue with the balance 
inquiry. 

To make a Balance Transfer, contact any HawaiiUSA branch or obtain a Balance 
Transfer authorization form from our website, www.http://hawaiiusafcu.com. 

Information on Access Devices such as Convenience Checks may be provided to you 
with the Access Device. Please call us if you have any questions regarding their use.  
Convenience Checks should not be used for deposit into, or payment of, any 
HawaiiUSA account.  Convenience Checks that are paid by us will not be returned to 
you. 

If you have or are later given Access Devices, such as a PIN, you must not give or 
disclose your Access Device or PIN to others. If you do so, all transactions by such 
persons will be deemed authorized by you.  (See paragraph 12 below.) 

4. 
ACCOUNT OPENING DISCLOSURE. Please refer to the Consumer Platinum 
VISA Credit Card Account Opening Disclosure, distributed with this Agreement, which 
contains rate, fee, and other cost information. 

5. 

6. 

ANNUAL MEMBERSHIP FEE. None. 

OTHER FEES. You also agree to pay us: 

• a 1% foreign transaction fee (see paragraph 14 below re Foreign Transaction 
Fee and Currency Conversion Rate); 

• a $15.00 fee for each Card that we issue to you as replacement for a lost, 
stolen or damaged Card, payable at the time your replacement Card is ordered 
for you; 

• up to $24.00 (but not to exceed the amount of the sharedraft or check) each 
time a sharedraft or check you use to make payment is returned unpaid; 

• a $24.00 Stop Payment fee for each stop payment requested on Convenience 
Checks; 

• up to $24.00 (but not to exceed the amount of the Convenience Check) each 
time a Convenience Check you write is returned unpaid; 

• a $15.00 fee each time you request a copy of a Convenience Check; 

 
 
 
 
 
 
 
 
 
• a $5 fee for each copy of your billing Statement; 

• a $20 fee per hour or fraction thereof for any research requested; and 

• other fees as shown in our Fee Schedule, as updated from time to time. 

You authorize us to charge your Account for the fees due to us.   You understand and 
agree that under paragraph 29 of this Agreement we have the right, in our sole and 
absolute discretion, to change the amount of fees that apply to your Account, in 
accordance with applicable law. 

Fees apply to requests made by you or third parties (including, for example, research 
and copying in response to subpoenas served on us), and will be added to the Account 
unless payment is received in advance. 

7. 

YOUR ACCOUNT. We will add to the balance of your Account: 

• all of your Purchases, Convenience Checks, Cash Advances, Balance 
Transfers and other transactions from the date of transaction on your Account; 

• fees as described in paragraph 6; 

• any Late Charges that you owe under paragraph 11; 

• a finance charge on all Cash Advances from the date of transaction on your 
Account; 

• a finance charge on all Convenience Checks from the date that the 
Convenience Check is posted to your Account; 

• a finance charge on all Purchases and Balance Transfers from the date the 
transaction is posted to your Account, unless the total Payments and Credits 
posted to your Account by the Due Date shown on your previous Statement do 
not at least equal the entire New Balance on that Statement; and 

• a finance charge on all other balances in your Account if the total Payments and 
Credits posted to your Account by the Due Date shown on your previous 
Statement do not at least equal the New Balance on that Statement. 

INTEREST CALCULATION.  The standard ANNUAL PERCENTAGE RATE 

8. 
(APR) for your Account appears on your Account Opening Disclosure or your 
Statement.  The APR and monthly periodic rate on your Account depends on your 
creditworthiness.  The corresponding monthly periodic rates for APRs are as follows: 

 
 
 
 
 
 
 
 
 
 
 
 
 
APR 
8.00% 
9.96% 
10.90% 

Monthly Periodic Rate 
0.6667% 
0.8300% 
0.9083% 

APR 
12.96% 
14.90% 

Monthly Periodic Rate 

1.0800% 
1.2417% 

If your APR is above 8.00% and you believe your creditworthiness has improved since 
we determined your APR, you may apply to have us re-evaluate the APR on your 
Account.  You may not do this more frequently than once every twelve months. 

We figure the interest charge for Purchases on your Account by applying the periodic 
rate to the “Average Daily Balance” of Purchases (including current Purchases).  To get 
the “Average Daily Balance” of Purchases, we take the beginning Purchase Balance of 
your Account each day, add any new Purchases, and subtract any unpaid interest or 
other finance charges and any payments or credits applied to your Purchase Balance.  
This gives us the Daily Balance for Purchases.  Then, we add up all the Purchase Daily 
Balances for the billing cycle and divide the total by the number of days in the billing 
cycle.  This gives us the “Average Daily Balance” for Purchases. 

We figure the interest portion for Cash Advances on your Account by applying the 
periodic rate to the “Average Daily Balance” of Cash Advances (including current 
transactions).  To get the “Average Daily Balance” of Cash Advances, we take the 
beginning Cash Advance balance of your Account each day, add any new Cash 
Advances, and subtract any unpaid interest or other finance charges and any payments 
or credits applied to your Cash Advance Balance.  This gives us the Daily Balance for 
Cash Advances.  Then, we add up all the Advance Daily Balances for the billing cycle 
and divide the total by the number of days in the billing cycle.  This gives us the 
“Average Daily Balance” for Cash Advances. 

Balance Transfers are treated as Purchases for purposes of determining finance 
charges.  Convenience Checks are treated as Cash Advances for purposes of 
determining finance charges. 

You understand and agree that under paragraph 29 of this Agreement we have the 
right, in our sole and absolute discretion, to change the amount of any APR, Monthly 
Periodic Rate, and/or finance charge that apply to your Account, in accordance with 
applicable law. 

From time to time, we may offer introductory or promotional APRs.  These introductory 
or promotional APRs will be subject to the terms and conditions as outlined in the 
disclosures in effect during the introductory or promotional period. Any introductory or 
promotional APR that we may offer will be separately identified on your Statement as 
well as the balances for which these APRs apply. These separate balances and the 
related interest charges will be calculated as described above.  Upon expiration of the 
introductory or promotional APR, the APR will be adjusted to the standard APR and will 
apply to all outstanding balances.  Minimum payments may be applied to balances at 
lower APRs before being applied to balances at higher APRs. 

 
 
 
 
 
 
 
9.  AVOIDING ADDITIONAL INTEREST CHARGES. 

(a) 

For Purchases and Balance Transfers, there will be no interest charge if 

your total payments and credits posted to your Account on or before the Due Date 
shown on your previous Statement (which is at least 25 days after your Statement 
closing date) are at least as much as the entire New Balance on that Statement.  
Otherwise, the New Balance and subsequent Purchases and Balance Transfers from 
the posting date will be subject to interest charges. 

(b) 

There will be an interest charge on all Cash Advances and Convenience 

Checks from the date of posting.  There is no grace period in order to avoid the 
imposition of interest charge on Cash Advances and Convenience Checks. 

(c) 

There will be no interest charge calculated on the other fee charge(s) or 

accrued interest charge or Late Charges, whenever you pay them. 

10.  PAYMENTS. 

(a)  Minimum Payments. Your Minimum Payment Due is the sum of any 
payments past due and your Current Payment Due. You agree to pay us after the 
Statement Date and on or before the Due Date shown on your Statement at least the 
Minimum Payment Due. Your Current Payment Due will be determined by the following 
schedule: 

New Balance  
Under $15.00 
Over $15.00   

Current Payment Due 
Amount of New Balance 
2.0% to 3.5 % of New Balance, based upon your 
current interest rate, or $15.00, whichever is greater.  

You may pay more than the Minimum Payment Due.  You must also pay on our 
demand the amount by which the New Balance exceeds the credit limit that we set for 
your Account. 

(b) 

Time and Place for Payment. All VISA payments are to be mailed to: 

VISA 
P.O. BOX 60510 
City of Industry, CA 91716-0510 

Payments may also be made at any of our credit union branches. 

(c) 

Currency. You must make all of your payments in United States Currency, 

even if your original transactions were made in foreign currencies. 

(d) 

How Your Payments Will Be Applied.   Minimum Payments will be applied 

to your account in the manner chosen by us subject to applicable law. Any payment 
amounts above the Minimum Payment due will be applied to transactions with higher 
APR before transactions with lower APRs. Among multiple transactions with the same 
APR, we may apply your payments to older transactions before more recent 
transactions. 

 
 
 
 
 
 
 
(e) 

Payments Marked “Paid In Full.” We may accept checks, money orders, or 

other types of payment marked “payment in full” or using other language to indicate full 
satisfaction of any indebtedness without being bound by such language or waiving any 
rights under this Agreement. Full satisfaction of indebtedness shall be accepted by us 
only in a written agreement, signed by an authorized representative. 

LATE CHARGES. If we do not receive at least the Minimum Payment Due that 
11. 
appears on a Statement within 10 days after the Due Date on that Statement, we may 
add a Late Charge to your Account. The Late Charge will be 5% of the required 
minimum periodic payment, but will not exceed $35.00. (For the first violation in any 
seven consecutive monthly billing cycles, the Late Charge will not exceed $25.00.)  You 
will only have to pay the Late Charge once on the same late payment, but when you 
make a payment, we may apply it to your oldest payment(s) due, whether or not the 
amounts are the same. We will not charge you any more Late Charges after 
acceleration of your payments.  (See paragraph 19 about acceleration.) 

JOINT AND SEVERAL RESPONSIBILITY. You agree to repay us according to 

12. 
the terms of this Agreement for all transactions, finance charges, late charges, and 
other fees arising from the use of the Account by you or any other person you permit to 
use the Account, even if that person exceeds your permission.  You must not give 
anyone else possession of your Card, Access Device, PIN, or other authority to make 
transactions on your Account. You cannot disclaim responsibility by notifying us, 
although we will close the Account if you so request and you will return all Cards and 
Access Devices to us. Your obligation to pay the Account balance continues even 
though an agreement, divorce decree, or other court judgment to which we are not a 
party may direct you or one of the other persons responsible to pay the Account. Any 
person using the Account, Card or Access Device is jointly and severally responsible 
with you for charges he or she makes. Any person who is a Joint Applicant becomes a 
party to this Agreement and is jointly and severally responsible for all amounts owing on 
the Account. This Agreement is binding on the heirs, personal representatives, 
successors and assigns of any such person. We may collect from or pursue legal action 
against any one or more of you without giving up any of our rights against the others. 
Cards and Access Devices remain our property and you must recover and surrender to 
us all Cards and Access Devices upon our request and upon termination of this 
Account.  

INTERNET (ONLINE) TRANSACTIONS.  We subscribe to Verified by Visa 

13. 
(VbV). VbV is an enhancement that improves the security of Purchases made via the 
Internet by enabling us to verify your Account ownership during online purchases by 
using a password. VbV only relates to Internet Purchases from merchants that also 
participate in VbV.  If you make Purchases through the Internet, you may register your 
Card at www.visa.com, where you will be asked to enter account information and 
personal data for identity confirmation. You will be able to shop at participating VbV 
Internet merchants with no changes to the shopping or checkout process. Should you 
shop at a VbV participating Internet merchant and have not yet registered your Card, 
you may be required to register with VbV before completing the transaction. 

14. 

FOREIGN TRANSACTION FEE AND CURRENCY CONVERSION RATE. 

(a) 

Foreign Transaction Fee.  A fee of 1% of the amount of the transaction, 

calculated in U.S. dollars, will be imposed on all foreign transactions, regardless of 
whether the transaction involves a currency conversion, including Purchases, Cash 
Advances and credits to your Account. A foreign transaction is any transaction that you 
complete or a merchant completes on your Card or Access Device outside of the United 
States, with the exception of U.S. military bases, U.S. territories, U.S. embassies, or 
U.S. consultants. 

(b) 

Currency Conversion Rate.  Transactions will be billed to you in U.S. 

dollars. The conversion to U.S. dollars will be made in accordance with the Visa 
operating regulations for international transactions. The conversion rate to dollars will be 
at (i) the range of rates available in wholesale currency markets for the applicable 
central processing date, which rate may vary from the rate Visa itself receives, or (ii) the 
government mandated rate, whichever is applicable, in effect for the applicable central 
processing date, in each instance, plus or minus any adjustments determined by the 
issuer. The conversion rate may be different from the rate on the day of the transaction 
or date of the posting. 

15.  PROHIBITION AGAINST USING ACCOUNT FOR MARGIN STOCK.  You agree 
that you will not use the Account to purchase or carry margin stock (as defined in 
Federal Reserve Board regulations). 

ILLEGAL ACTIVITY. You agree not to use your Card, Access Device or Account, 

16. 
directly or indirectly for:  (a) any illegal activity or transaction; or (b) any gambling, 
gaming, betting, or similar activity or transaction. Such transactions include, but may not 
be limited to, any quasi-cash or online gambling transaction, any electronic commerce 
transaction conducted over an open network, and any betting transaction including the 
purchase of lottery tickets or casino gaming chips/checks or off-track betting or 
wagering. Display of a payment card logo by an online merchant or acceptance of a 
Visa Card or Access Device by an online merchant does not necessarily mean that the 
transaction is legal in the jurisdiction in which you are located. In the event that a charge 
or transaction described in this paragraph is processed, you will still be responsible for 
such charges. Any such illegal or other prohibited use constitutes an unauthorized use 
and can result in cancellation and termination of your Account.  You agree, should 
illegal use occur, to waive any right to sue us in connection with such illegal use and to 
indemnify and hold us harmless from any action or liability, including attorney’s fees and 
costs, directly or indirectly arising out of such illegal use. 

17.  REWARDS PROGRAM. 

(a) 

Reward Points. If you are enrolled in the Rewards Program for your 

Account, Rewards points will only apply to net Purchases (Purchases minus returns 
and/or credits). Every dollar in qualifying Purchase, net of returns, charged to the 
Account earns one Participant Point (“Point”).  No points are earned for Finance 
Charges, Fees, Balance Transfers, Cash Advances, Convenience Checks, Foreign 
Transaction Currency charges, Insurance charges or other items posted to the Account. 

(b) 

Loss of Accumulated Reward Points. Accumulated Rewards Points will be 

lost should the following occur: (i) we have reason to believe there is illegal activity (as 
described in paragraph 13 of this Agreement) occurring on your Account; (ii) your 
Account becomes 90 or more days delinquent; (iii) you or the Joint holder of this 
Account causes the credit union to suffer a loss.  In addition, Points earned in calendar 
year one will expire as of the last day of calendar year five. (For example points earned 
in 2010 will expire on December 31, 2014.) 

(c) 

Rewards Redemption. For travel related redemption, call a toll free 800 

number, (800) 900-6160. For merchandise redemption, send your order form to: 
CURewards Awards HQ 2440 West 34th Street, Chicago, IL 60608-5134.  The website 
to view the available merchandise is: www.curewards.com. Redemption is subject to 
availability. 

(d) 

Program Rules.  A complete set of Program Rules may be obtained at the 
CURewards website, through the HawaiiUSA website, www. http://hawaiiusafcu.com, or 
by contacting HawaiiUSA at (808) 534-4300, or toll free at (800) 379-1300. 

(e) 

Termination. We reserve the right to terminate the Program at any time 

upon providing any notice required by applicable law. If terminated, we shall not be 
responsible or liable for any points you have earned and did not use prior to the end of 
the Program. Also, if your Account is closed for any reason, any unused accrued points 
will be forfeited. 

18.  CREDIT INFORMATION. You warrant that the information on any credit 
application that you have given us to get your Account, Card or Access Device is 
correct. We may retain your application. You agree to notify us immediately if any 
information on your application becomes incorrect, including a change in your name, 
address, employment or financial status. You authorize us to ask at your place of 
employment or anywhere else at any time about your income and other financial affairs. 
You authorize us to investigate your credit standing when opening, renewing, or 
reviewing your Account.  You authorize us to disclose information regarding your 
Account and our credit experience with you to credit bureaus and others to the extent 
permitted by law. You understand and agree that we may make changes to the terms of 
your Account, as permitted under paragraph 29 below, based on information in your 
credit history.  You understand that it is a violation of section 1014, title 18, US Code, to 
make false statements or over-value security for the purpose of influencing the action of 
any federally insured credit union, including HawaiiUSA. 

19.  DEFAULT. You will be in default if: (a) you do not pay on time or in the proper 
amount(s); (b) you violate any of the terms of this Agreement; (c) your creditworthiness 
is impaired; (d) you make any false or misleading statements in any credit application, 
credit update or other communication to us; or (e) you die, become insolvent, or are the 
subject of bankruptcy or receivership proceedings. You agree to inform us if you 
become aware of any event or condition that may constitute a default as described in 
this paragraph.  We have the right to demand immediate payment of your full Account 
Balance if you default, subject to our giving you any notice required by law.  In the event 
of any action by us to enforce this Agreement, you agree to pay the costs of 
enforcement, including reasonable attorneys’ fees, and other expenses.  

20.  WHOLE BALANCE DUE. If you default, you understand and agree that we have 
the right to temporarily or permanently suspend any and all Account, Card and Access 
Device privileges, and we may demand immediate payment of the Account balance, 
including finance charges, late charges, and our collection costs, reasonable attorneys’ 
fees, and court costs (collectively, “collection-related charges”). You understand and 
agree that you will be subject to interest and finance charges (at the applicable Monthly 
Periodic Rate), late charges, and collection related charges under the terms disclosed in 
this Agreement, until you repay your entire Account balance. 

21.  COLLECTION COSTS. If we hire an attorney to collect the unpaid balance of 
your Account or anything else you owe under this Agreement, you must pay our 
reasonable attorney’s fees up to the maximum amount allowed by law, and any other 
expenses including cost of repossession, foreclosure and other legal remedies that we 
incur in collecting what you owe under this Agreement. If we have to sue you to do that, 
you must pay us court costs, whether or not we hire an attorney. You must pay such 
amounts when we demand.  Alternatively, we can, if we choose, treat the money that 
you owe us like any other Cash Advance under this Agreement. 

22.  SET OFF.  If we obtain a judgment against you for anything you owe us on your 
Account, and neither law nor the terms of the judgment prohibits us from doing so, we 
may set off the judgment debt against any obligation we owe you (such as the balance 
in your HawaiiUSA accounts without special tax treatment). 

23.  QUESTIONS AND BILLING ERRORS NOTICE. Read the notice containing 
important information regarding your rights to dispute billing errors that follows 
immediately after paragraph 43. By this reference that notice is made part of this 
Agreement. You must notify customer service at our Customer Service Center 
immediately if you have any questions about your Statement. 

Customer Service 
P.O. Box 31112 
Tampa, FL 33631-3112 

LIABILITY FOR UNAUTHORIZED USE.  If you notice the loss or theft of your 

24. 
Card or Access Device, or a possible unauthorized use of your Card or Access Device, 
you should call us immediately at 1-800-654-7728, or write to us at: Credit Card 
Security Department, P.O. Box 31112, Tampa, FL 33631-3112. 

You will not be liable for any unauthorized use that occurs after you notify us. You may, 
however, be liable for unauthorized use that occurs before your notice to us.  In any 
case, your liability will not exceed $50.  Subject to investigation, verification of your 
claim, and account standing and history, you will have no liability for unauthorized 
Purchases made with your Card through Visa, unless you acted with gross negligence 
or fraud, or delayed in reporting unauthorized use. 

You are responsible for the safekeeping of your Card, PIN, Access Device and Access 
Code.  If we suffer a loss we may not reissue a Replacement Card or Access Device 
and may close your Account. 

 
25. 
TRANSACTION SLIPS. Your billing Statement will identify the merchant, 
electronic terminal, or financial institution at which transactions were made, but sales, 
Cash Advance, credit, or other slips cannot be returned with the Statement. You will 
retain the copy of such slips furnished at the time of the transaction in order to verify 
your Statement. We may make a reasonable charge for any photocopies or slips you 
request. 

26.  RETURNS AND ADJUSTMENTS. Merchants and others who honor your 
Account, Card or other Access Device may give credit for returns or adjustments, and 
they will do so by sending us a credit slip which we will post to your Account. If your 
credits and payments exceed what you owe us, we will hold and apply this credit 
balance against future Purchases and Cash Advances, or if it is $1.00 or more, refund it 
on your written request or automatically after six (6) months. 

27.  DISPUTES WITH MERCHANTS.  We are not responsible for the refusal of any 
merchant or financial institution to honor your Card or Access Device. If you have a 
dispute with a merchant or financial institution, you must make a good faith attempt to 
resolve the dispute with the merchant or financial institution. If you cannot do so, you 
must send written notice of the dispute to Customer Service, P.O. Box 31112, Tampa, 
FL 33631-3112 and to the merchant or financial institution. We will then investigate the 
dispute and take such action as required under the Federal Truth in Lending Act.   

INVESTIGATIONS.  You agree to cooperate fully with the investigation of any 

28. 
merchant dispute or unauthorized transaction regarding your Account, to file complete 
and truthful reports with criminal law enforcement agencies, and to give complete and 
truthful testimony. At our request, you agree that (a) we will be subrogated to, and you 
shall assign to us, all rights that you have against any merchant, financial institution, or 
unauthorized user, (b) you will do whatever is necessary to enable us to exercise our 
rights and will cooperate with us, and (c) you will not prejudice our rights. You further 
agree that we have the right to reverse any credits that we apply, and that you will 
indemnify and hold us harmless with respect to any dispute, to the full extent permitted 
by law.  

29.  CHANGE OF TERMS. This Agreement is the contract that applies to all 
transactions on your Account even though the sales, cash advance, credit, or other slips 
you sign or receive may contain different terms. Subject to applicable law, you 
understand and agree that we may amend, modify, add to, or delete from this 
Agreement any of its terms and conditions, including financial terms, such as the 
method of application and the amount of any finance charge, APR, Monthly Periodic 
Rate, and fees by providing notice as required by law. The new terms will apply to your 
existing Account Balances and all Fees and Charges accrued at the time of the change 
as well as to any future transactions, to the extent permitted by applicable law. We will 
provide you with notice of any change as required by law. 

30.  CANCELLATION OR TERMINATION. Except where written notice is required by 
law, we may suspend your ability to make transactions and cancel this Agreement at 
any time.  Cards and Access Devices are our property, and may be repossessed by us 
at any time, with or without notice. You must give all Cards and Access Devices back to 
us upon our demand. You can cancel this Agreement by giving us a written notice of 
cancellation along with all Cards and Access Devices that were issued for your Account, 

whether or not issued under your name. Even if this Agreement is cancelled or 
terminated, you are still responsible for the use of your Card and Access Devices, and 
you must pay all balances on your Account, and other fees, Late Charges and finance 
charges which have accrued or will accrue on your Account. 

31.  NOTICE. 

(a) 

To Us.  If there is any Notice that you need to give to us, call us during our 
business hours at (808) 534-4300 on Oahu, or toll free at (800) 379-1300, or write to us 
at: HawaiiUSA Federal Credit Union, 1226 College Walk, Honolulu, HI  96817-3946. 

If you email us, we may not immediately review it. We will not take action based on 
email requests until a Credit Union employee reads the email and has a reasonable 
opportunity to act.   Do not include any personal or confidential information in any email 
that you send to us, whether through online banking or through a different email 
provider. 

We will never contact you by email, telephone, mail or other type of correspondence 
and request your account number, PIN, password, username, or other access code. If 
you are contacted by anyone asking for your account number, PIN, password, 
username or other access code, you should refuse and immediately contact us. You 
may be the target of identity theft. 

(b) 

To You.  If you move, you must give written Notice of your new Address.  

Whenever we are required to give you notice for something, we will mail it to you at your 
present address, or at any new address that you have given us or to your last known to 
us.  If you sign up for electronic statements, notice may be provided by email.  If there is 
more than one person on the Account, notice to any one of you constitutes notice to all 
of you. 

32.  WAIVERS. You agree, and everyone signing for you as guarantor agrees, to be 
liable for the repayment of everything you owe under this Agreement even if we do not 
follow all of the legal procedures (such as diligence, demand, presentment, and notice 
and protest of dishonor) that we might be required to follow in the absence of this 
waiver. You are not, however, waiving your right to notice and an opportunity to be 
heard if we bring suit on this Agreement. In addition you consent, and everyone signing 
for you as guarantor consents, to any relief that we give with respect to time of payment 
(such as extensions or postponements or even multiple extensions for longer than the 
original period), or that in any other way impairs or suspends our remedies or rights. We 
shall not waive any of our rights under this Agreement by giving you or anyone else 
relief. No waiver, consent or approval by us will be effective unless it is in writing and 
our authorized representative signed it. 

33.  APPLICABLE LAW; VENUE. Your Account was approved and issued in the 
State of Hawaii, and all extensions of credit are being made from the State of Hawaii.  
You agree that the laws of the State of Hawaii (without regard to conflict of laws 
provisions) apply to this Agreement, to the Account and to use of the Card or Access 
Device, wherever that takes place.  Any action with respect to this Agreement, the 
Account or use of the Card or Access Device may be brought or transferred to federal 
or state courts located in Honolulu, Hawaii. 

34.  RENEWALS. If you move out of the State of Hawaii, your Account may not be 
renewed. Any outstanding balance may become due according to the terms of this 
Agreement. 

35.  NONTRANSFERABILITY. You may not transfer or assign your Account or a 
Card or Access Device without prior written consent, which we may withhold in our sole 
discretion.  

36.  SEVERABILITY. If any provision in our Agreement is not enforceable, such 
provision shall be deemed amended and enforced to the maximum extent permissible 
by law. All other provisions shall remain in full force and effect. 

37.  ELECTRONIC FUND TRANSFERS. In the event a use of the Card, Access 
Device or Account constitutes an Electronic Fund Transfer, refer to the section on 
“Electronic Fund Transfers – Your Rights and Responsibilities” in the “Terms and 
Conditions of Your Account,” applicable to your consumer accounts at HawaiiUSA. 

INTEGRATED DOCUMENTS. Any separate sheet of paper identified as an 
38. 
“Addendum” or "Amendment" to this Agreement is an integrated part of the Agreement. 

39.  ELECTRONIC RECORDS; EVIDENCE.  You agree that a copy, microfilm, 
microfiche, or other electronic medium will have the same validity as the original. 

40.  BUSINESS DAYS. Our Business Days and hours at our Main Branch are 
Monday to Friday, 9:00 am to 5:30 pm, and Saturday, 8:30 am to 2:30 pm.  Holidays are 
not included. 

TIME.  You understand that time is of the essence as is each of the terms in this 

41. 
Agreement. 

42.  COPY RECEIVED. You acknowledge receipt of a copy of this Agreement and 
agree to accept its terms. 

43.  NOTICE. See the statement below for important information regarding your right 
billing rights. 

* * * * * * * * * *  

YOUR BILLING RIGHTS:  KEEP THIS DOCUMENT FOR FUTURE USE 

This notice contains important information about your rights and our 
responsibilities under the Fair Credit Billing Act. 

What to Do If You Find a Mistake on Your Statement 
If you think there is an error on your Statement, write to us at Customer Service, P.O. 
Box 31112, Tampa, FL 33631-3112. 

In your letter, give us the following information: 

•  Account information: Your name and account number. 
•  Dollar amount: The dollar amount of the suspected error. 

 
 
 
•  Description of problem: If you think there is an error on your bill, describe what 

you believe is wrong and why you believe it is a mistake. 

You must contact us: 

•  Within 60 days after the error appeared on your Statement. 
•  At least 3 business days before an automated payment is scheduled, if you want 

to stop payment on the amount you think is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we 
are not required to investigate any potential errors and you may have to pay the amount 
in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 

1.  Within 30 days of receiving your letter, we must tell you that we received your 

letter. We also will tell you if we have already corrected the error. 

2.  Within 90 days of receiving your letter, we must either correct the error or explain 

why we believe the bill was correct. 

While we investigate whether or not there has been an error: 

•  We cannot try to collect the amount in question, or report you as delinquent on 

that amount. 

•  The charge in question may remain on your Statement, and we may continue to 

charge you interest on that amount. 

•  While you do not have to pay the amount in question, you are responsible for the 

remainder of your balance. 

•  We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

• 

• 

If we made a mistake: You will not have to pay the amount in question or any 
interest or other fees related to that amount. 
If we do not believe there was a mistake: You will have to pay the amount in 
question, along with applicable interest and fees. We will send you a statement of 
the amount you owe and the date payment is due. We may then report you as 
delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us 
within 10 days telling us that you still refuse to pay. If you do so, we cannot report you 
as delinquent without also reporting that you are questioning your bill. We must tell you 
the name of anyone to whom we reported you as delinquent, and we must let those 
organizations know when the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the 
amount you question even if your bill is correct. 

Your Rights if You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your 
credit card, and you have tried in good faith to correct the problem with the merchant, 
you may have the right not to pay the remaining amount due on the purchase. 

 
 
 
 
 
 
 
 
To use this right, all of the following must be true: 

1.  The purchase must have been made in your home State or within 100 miles of 

your current mailing address, and the purchase price must have been more than 
$50. (Note: Neither of these are necessary if your purchase was based on an 
advertisement we mailed to you, or if we own the company that sold you the 
goods or services.) 

2.  You must have used your credit card for the purchase.  Purchases made with 
cash advances from an ATM or with a check that accesses your credit card 
account do not qualify. 

3.  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact 
us in writing at Customer Service, P.O. Box 31112, Tampa, FL 33631-3112. 

While we investigate, the same rules apply to the disputed amount as discussed above. 
After we finish our investigation, we will tell you our decision. At that point, if we think 
you owe an amount and you do not pay, we may report you as delinquent.