Cardholder Agreement 

Defined Terms – The following terms have defined meanings in this agreement.  “Account” means the credit Account regulated by 
this agreement, “Card” means the plastic cards issued under this agreement, including the numbers printed on these plastic cards; 
“we”, “us”, and “our” mean the financial institution appearing on the face of a Card; “you” and “your” mean anyone who signs an 
application for this Account or is a guarantor of this Account, or who otherwise uses or authorizes use of the Card or the Account; 
and  “Approval  Letter”  means  our  letter  to  you  approving  your  application  and  describing  some  of  the  terms  of  the  Account  (the 
“Approval Letter” which is part of the agreement). 

By  signing,  using  or  activating  a  Card,  you  accept  the  terms  and  conditions  of  this  agreement  and  of  the  Approval  Letter.    If  any 
provision of this agreement is determined to be unlawful, the rest of the agreement  will stand and the  unlawful provision will be 
deemed amended to conform to applicable law.  All Cards are our property and must be returned to us immediately according to 
our instructions, and we may repossess a Card at any time in our sole discretion. 

Military  Lending  Act  Disclosures  Statement  –  Federal  law  provides  important  protections  to  Members  of  the  Armed  Forces  and 
their  dependents  relating  to  extensions  of  consumer  credit.    In  general,  the  cost  of  consumer  credit  to  a  Member  of  the  Armed 
Forces  and  his  or  her  dependent  may  not  exceed  an  annual  percentage  rate  of  36  percent  (36%).    This  rate  must  include,  as 
applicable to the credit transaction or account:  The costs associated with credit insurance premiums; fees for ancillary products sold 
in  connection  with  the  credit  transaction;  any  application  fee  charged  (other  than  certain  application  fees  for  specified  credit 
transactions or accounts); and any participation fee charged (other than certain participation fees for a credit card account). 

Please call us at (800) 221-3311 to receive disclosures orally. 

1.  Promise to Pay – You agree to pay us the total amount of purchases, cash advances, finance charges or other fees or charges 
which arise from use of a Card by you or any other person, unless the other person does not have actual, implied, or apparent 
authority  for  such  use  and  you  receive  no  personal  benefit  from  the  use.    You  agree  to  be  jointly  and  severally  liable  with 
anyone else who has made the same promise. 

2.  Credit Limit – Your credit limit is stated on the credit card carrier, as well as on your monthly statement.  You promise to make 
purchases  and  cash  advances  only  up  to  your  credit  limit.    Your  promise  to  pay  continues  to  apply  even  if  the  amount  due 
exceeds your credit limit.  Obtaining credit in excess of your credit limit does not increase your credit limit.  We can change your 
credit limit at any time to any amount (including zero).  We will state the new credit limit on your next monthly statement. 

3.  Purchases and Cash Advances  –  You may use your card, up to your credit limit, to buy or lease  goods,  services or insurance 
wherever  the  Card  is  honored.    You  may  also  use  your  Card  to  get  a  cash  advance  from  participating  financial  institutions.  
However, you agree not to use your Card for any transaction that is illegal under applicable federal, state or local law, and you 
understand that any such use will constitute an event of default under this agreement.  We are not responsible for the refusal of 
anyone to honor your Card. 

4.  Monthly Statements – We will send you a statement at the end of each billing cycle in which the Account has a balance.  The 

due date for your payment will be twenty-five (25) days after the last day covered by the statement. 

5.  Payments  –  You  agree  to  make  the  minimum  monthly  payments  that  are  described  in  the  Approval  Letter,  and  to  make  all 
payments  on  this  Account  at  the  address  specified  on  your  monthly  statement.    We  may  accept  late  payments,  partial 
payments,  post-dated  checks,  or  any  form  of  payment  containing  a  restrictive  endorsement,  without  losing  any  of  our  rights 
under this agreement.  Our acceptance of  checks or money orders labeled “payment  in full” or words to that effect, will not 
constitute an accord and satisfaction nor a  waiver of any rights we have to receive full payment.  Payments on your Account 
that exceed the minimum payment due will be allocated first to the Account balance with the highest APR, and then to each 
consecutive Account balance bearing the next highest APR, at the time payment is posted to your Account. Payments on your 
Account  that  do  not  exceed  the  minimum  payment  due  will  be  applied  in  the  following  order:  finance  charges,  fees,  any 
applicable installment balance minimum amount due that is calculated separately from the minimum payment due, the Account 
balance with the lowest  APR, then to each consecutive  Account  balance bearing the next lowest  APR at the time payment  is 
posted to your Account. 

6.  Balance Computation Method – We figure the interest charge on your Account by applying the periodic rate, as stated in the 
enclosed  disclosure  table,  to  the  “average  daily  balance”  of  your  account.    To  get  the  “average  daily  balance”  we  take  the 
beginning balance of your account each day, add any new purchases/advances/fees, and subtract any unpaid interest or other 
finance charges and any payments or credits.  This gives us the daily balance.  Then, we add up all the  daily balances for the 
billing cycle and divide the total by the number of days in the billing cycle.  This gives us the “average daily balance”. 

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7.  Cash  Advance  Fee  –  Cash  advances  are  subject  to  the  cash  advance  fee  stated  in  the  enclosed  disclosure  table.    The  cash 
advance fee is a finance charge and is imposed on the date of the cash advance.  Interest does not accumulate on this fee.  The 
following transactions will be treated as cash advances: 

A.  Using your Card to obtain cash from a participating Automated Teller Machine (“ATM”); 
B.  Using your Card to obtain cash from a participating financial institution; 
C.  Using a convenience check drawn on the Account; 
D.  Obtaining money orders, travelers checks, foreign currency, lottery tickets, casino chips, vouchers redeemable for cash 

or similar items; 

E.  Balance transfers, if identified as cash advances on your Approval Letter 

8.  Annual Fee – The annual fee, if there is one on the Account, is stated in the enclosed disclosure table.  The annual fee is payable 

whether or not you use the Card. 

9.  Liability  for  Unauthorized  Use  –  If  you  notice  the  loss  or  theft  of  your  Card  or  a  possible  unauthorized  use  of  your  Card  or 
Account, you should write to us immediately at: P.O. Box 10409, Des Moines, IA 50306-0409, or call us at 1-800-234-5354. You 
will not be liable for any unauthorized use that occurs after you notify us.  You may, however, be liable for unauthorized use 
that  occurs  before  your  notice  to  us.  However,  if  you  exercise  reasonable  care  in  safeguarding  your  card  from  risk  of  loss  or 
theft and, upon discovering the loss or theft promptly report the loss or theft to us, you will not be liable for any unauthorized 
transactions. In any case, your liability will not exceed $50. 

10.  Default – You will be in default if you fail to make any minimum payment or other required payment by the date that it is due. 
You also will be in default if you violate any other provision of this agreement and such violation materially impairs the prospect 
of you paying the amount due on the Account. Upon default, we may demand immediate payment of the entire amount due on 
the Account and we may enforce our right to this payment as permitted by law. 

11.  International Transactions – When you use your Card for a transaction denominated in a currency other than U.S. dollars, the 
transaction  amount  will  be  converted  into  U.S.  dollars  by  applying  an  exchange  rate  selected  by  the  Card  Association  from 
among  the  range  of  rates  available  in  wholesale  currency  markets  or  the  government-mandated  rate  on  the  date  the 
transaction is processed.  The rate chosen may vary from the rate the Card Association itself receives.  When you use your Card 
in a transaction outside of the United States to make a purchase, obtain a cash advance, obtain a credit voucher, or reverse any 
of  these  transactions,  a  finance  charge  equal  to  one  percent  (1%)  of  the  amount  of  the  transaction  (expressed  as  a  positive 
number) will be assessed against your Account.  The foreign transaction fee is imposed on the date of the transaction.  Interest 
does not accrue on the foreign transaction fee.  “Card Association” means either VISA International or MasterCard International.    

12.  Credit Reporting – You authorize us to obtain credit reports on you when opening, renewing or reviewing your Account, and 
you authorize us to disclose information regarding your Account to credit bureaus and other creditors who may inquire of us 
about  your  credit  standing.  If  you  think  we  reported  erroneous  information  to  a  credit  reporting  agency,  write  us  at  the 
Cardmember Service address on your billing statement.  We will promptly investigate the matter and, if we agree with you, we 
will contact each credit reporting agency to which we reported and request a correction. If, after our investigation, we disagree 
with you, we will tell you in writing or by telephone how to submit a statement to those agencies for inclusion in your credit 
report. 

13.  Other Fees – The following charges will be charged to your Account as appropriate: 

A.  Late and Returned Payment Fees.  The following charges may be imposed, if applicable: 

  Late Payment Fee.  A late payment fee, in the amount indicated in the enclosed disclosure table, may be imposed if 

the required minimum payment due is not received by the due date listed on the monthly periodic statement. 

  Returned Payment Fee.  A returned payment fee, in the amount indicated in the enclosed disclosure table, may be 

imposed if your payment is returned for any reason. 

B.  Replacement Cards, Copies, and Special Services.  We may charge you a reasonable fee for issuing replacement cards, 
expediting delivery of your card, an expedited payment method using a service representative, providing photocopies 
and reprints that you request, and other special services as allowed by law. 

14.  Amendments – We may amend or cancel this agreement at any time by getting your consent as provided by law or by giving 

you a notice of the amendments.  Cards are property of the Financial Institution and must be returned at our request. 

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YOUR BILLING RIGHTS: 
KEEP THIS DOCUMENT FOR FUTURE USE 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 

If you think there is an error on your statement, write to us at: 

Member Services 
P.O. Box 10409 
Des Moines, IA 50306-0409 

In your letter, give us the following information: 
  Account information:  Your name and account number. 
  Dollar amount:  The dollar amount of the suspected error. 
  Description of problem:  If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a 

mistake. 

You must contact us: 
  Within 60 days after the error appeared on your statement. 
  At least 3 business days before an automated payment is scheduled, if you want to stop payment  on the amount you think is 

wrong. 

You must notify us of any potential errors in writing.  You may call us, but if you do we are not required to investigate any potential 
errors and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things: 
1.  Within 30 days of receiving your letter, we must tell you that we received your  letter.  We will also tell you if we have already 

corrected the error. 

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 
  We cannot try to collect the amount in question, or report you as delinquent on that amount. 
 
  While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
  We can apply any unpaid amount against your credit limit. 

The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 

After we finish our investigation, one of two things will happen: 
 
 

If we made a mistake:  You will not have to pay the amount in question or any interest or other fees related to that amount. 
If we do not believe there was a mistake:  You will have to pay the amount in question, along with applicable interest and fees.  
We will send you a statement of the amount you owe and the date payment is due.  We may then report you as delinquent if 
you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to 
pay.  If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill.  We must tell you 
the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been 
settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct. 

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Your Rights If You Are Dissatisfied With Your Credit Card Purchases 

If you are dissatisfied with the goods or services that you have purchased with your credit  card and you have tried in good faith to 
correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. 

To use this right, all of the following must be true: 
1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase 
price must have been more than $50.  (Note:  Neither of these are necessary if your purchase was based on an advertisement 
we mailed to you, or if we own the company that sold you the goods or services.) 

2.  You must have used your credit card for the purchase.  Purchases made with cash advances from an ATM or with a check that 

accesses your credit card account do not qualify. 

3.  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: 

Member Services 
P.O. Box 10409 
Des Moines, IA 50306-0409 

While we investigate, the same rules apply to the disputed amount as discussed above.  After we finish our investigation, we will tell 
you our decision.  At that point, if we think you owe an amount and you do not pay, we may report you as delinquent. 

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