June 2018

P322-R06/18

Visa® credit card agreement

In this Agreement the words “you” and “your” mean each and all of those who agree to be bound by this Agreement; 
“Card” means the Alliant Visa Platinum or Platinum Rewards credit card and any duplicates, renewals, or substitutions 
Alliant issues to you; “Account” means your Alliant Visa Platinum or Platinum Rewards credit card line of credit account 
with Alliant Credit Union; and “Alliant,” “we,” “us,” and “our” means Alliant Credit Union or anyone to whom Alliant transfers 
this Agreement. Information in your credit report will be used to determine if you qualify for an account and if so, your 
qualifying Annual Percentage Rate (APR) and credit access line.

1. Using Your Account. If you are approved for an Account, 
Alliant will establish a line of credit for you and notify you 
of your credit limit. You agree that your credit limit is the 
maximum amount (purchases, balance transfers, cash 
advances, fees, Finance Charges, plus Other Charges) that 
you will have outstanding on your Account at any time. If 
you are over your credit limit, you must pay the amount you 
are over before payments will begin to restore your credit 
limit. You may request an increase in your credit limit only 
by a method acceptable to Alliant. Alliant has the right to 
reduce your credit limit and/or cash advance limit, refuse to 
make an advance, refuse any transaction and/or terminate 
your Account at any time for any reason not prohibited by 
law.

2. Using Your Card. You may use your Card to make 
purchases from merchants and others who accept Visa 
Cards for personal, family or household purpose purchases.
You may not use your Card to initiate any type of electronic 
gambling transaction through the Internet. You may not 
use your Card to make payments on defaulted/charged-
off debt. If you wish to pay for goods or services over the 
Internet, you may be required to provide Card number 
security information before you will be permitted to 
complete the transaction. In addition, you may obtain cash 
advances from Alliant and from other financial institutions 
that accept Visa Cards, and from some automated teller 
machines (ATMs). (Not all ATMs accept Visa Cards.) To 
obtain cash advances from an ATM, you must use a 
Personal Identification Number (PIN). To request a PIN 
for your Card, call 866-444-8529. You agree that you will 
not use your Card for any transaction that is illegal under 
applicable federal, state or local law.

3. Responsibility. You agree to pay all charges (purchases, 
balance transfers and cash advances) to your Account 
that are made by you or anyone you authorize to use your 
Account. You also agree to pay all Finance Charges and 
Other Charges added to your Account under the terms 
of this Agreement or another agreement you made with 
Alliant. 

In order to comply with various laws and regulations as 
well as manage your Account, you are responsible for 
providing us 1) your legal name(s); 2) your mailing address 
and place of residence (if different); 3) your date of birth; 

4) your Social Security number or other government 
identification number; 5) your telephone number(s); and 
6) your employment and income information. You must 
tell us when any of this information changes. To protect 
your identity and Account, we may ask you to provide 
documents to verify changes. We may restrict or close your 
Account if we cannot verify your information, or if you do 
not provide it as requested.

4. Finance Charges: Interest Accrual for New Purchases 
and Balance Transfers. We calculate the interest charge 
on your account by applying the periodic rate to the 
amount you owe at the end of each billing cycle (including 
new purchases, advances, and/or fees and deducting 
payments and credits made during the billing cycle). To 
avoid an additional interest charge on the balance of 
purchases and balance transfers, you must pay the entire 
balance on the billing statement by the Payment Due Date 
of that statement or 25 days from the statement closing date 
listed on that statement, whichever is longer. 

Interest Accrual for Cash Advances. A cash advance, 
includes purchases of cryptocurrency (e.g. Bitcoin, 
Ethereum or Litecoin), foreign currency, commodity 
currency (e.g. gold or silver) or any other currency (i.e. 
something that is in circulation as a medium of exchange) 
(collectively hereinafter “cash advances”). An interest 
charge begins to accrue on cash advances from the date 
you get the cash advance or from the first day of the billing 
cycle in which the cash advance is posted to your account, 
whichever is later. To avoid an additional interest charge on 
the balance of cash advances, you must pay the entire New 
Balance on the billing statement by the Payment Due Date 
of that statement. 

Interest Calculations for Purchases, Balance Transfers 
and Cash Advances. The interest charge is calculated 
separately for purchases, balance transfers and cash 
advances. Average daily balance of  purchases and balance 
transfers interest charges are computed by applying the 
monthly periodic rate to the average daily balance of 
purchases and balance transfers. To get the average daily 
balance of purchases and balance transfers, we take the 
beginning outstanding balance of purchases and balance 
transfers each day, add any new purchases and balance 
transfers, and subtract any payments and/or credits. This 

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gives us the daily balance of purchases and balance 
transfers. Then, we add all the daily balances of purchases 
and balance transfers for the billing cycle together and 
divide the total by the number of days in the billing cycle. 
This gives us the average daily balance of purchases and 
balance transfers. Average daily balance of cash advances 
interest charges are computed by applying the monthly 
periodic rate to the average daily balance of cash advances. 
To get the average daily balance of cash advances, we 
take the beginning outstanding balance of cash advances 
each day, add in any new cash advances, and subtract any 
payments and/or credits that we apply to the cash advance 
balance. This gives us the daily balance of cash advances. 
Then, we add all the daily balances of cash advances for 
the billing cycle together and divide the total by the number 
of days in the billing cycle. This gives us the average daily 
balance of cash advances. The minimum periodic Finance 
Charge on any balance is $1.

5. Balance Transfers and Cash Advances. Balance 
transfers must be transferred from any financial institution 
other than Alliant. Balance transfers and cash advances 
may not be used to pay any Alliant accounts. Amounts 
transferred are subject to your available credit limit. Alliant 
is not required to honor a balance transfer request that 
will cause you to exceed your available credit limit. Alliant 
will not be responsible for late payment or non-payment 
to other card issuers. Alliant is not responsible for fees that 
may be charged for cash advances performed at other 
financial institutions and ATM owners. It may take up to 
three (3) weeks to set up the new Visa account and/ or to 
post the balance transfer transaction. You should continue 
to make all required payments until you confirm that the 
balance transfer was made. Alliant will not close your other 
accounts even if you transfer the entire balance. If you 
wish to close another account, you should contact the 
issuer directly. Balance transfers and cash advances do not 
qualify to earn bonus points on the Platinum Rewards card. 
Accounts will be limited to one (1) cash advance transaction 
per 24-hour period. Cash advances requested in person 
at any financial institution that accepts Visa or through the 
Alliant Member Contact Center have a daily maximum limit 
of $2,500. Cash advances performed through an ATM have 
a daily maximum limit of $500. Cash advances are limited to 
25% of your credit limit.

6. Payments. Each month you must pay at least the 
minimum payment shown on your statement by the 
payment due date specified on the statement. If your 
statement says the payment is “Now Due,” your payment is 
due no later than twenty-five (25) days from the statement 
closing date. You may pay more frequently, pay more than 
the minimum payment or pay the Total New Balance in 
full. If you make extra payments each month or pay more 
than the minimum payment required, you are still required 
to make at least the minimum payment each month your 

Account has a balance (other than a credit balance). Alliant 
also has the right to demand immediate payment of any 
amount by which you are over your credit limit.  
Automatic Payment Option: You may request to have 
Alliant initiate debit or credit entries via Electronic Funds 
Transfer through the Automated Clearing House (EFT-ACH) 
on your account at the depository financial institution of 
your choice to pay your Card. By accepting this option, you 
also authorize Alliant to perform any necessary correction 
entries, as needed, to your account at your designated 
depository financial institution. You understand that it may 
take up to two (2) billing cycles to set up and/or change 
existing EFT-ACH debit(s) on your account. You should 
continue to make all required payments until you confirm 
that the EFT-ACH debit has been set up. You understand 
that you will be responsible for making sure there are 
sufficient funds in your account on the EFT-ACH due date 
as indicated on your Credit Card statement. If the interest 
rate changes or if you take an advance against your line 
of credit, you understand and agree that your EFT-ACH 
payment will be updated to reflect the change(s). You also 
understand if you change the payment frequency on your 
loan and/or elect to use the coverage provided by Alliant’s 
Member Assistance Program, or if you take advantage of 
any other program or offer made or approved by Alliant, 
your EFT-ACH payment will also be updated to reflect this 
change, pursuant to the terms of your authorized changes 
to the loan agreement. You agree that your rights in respect 
to each withdrawal shall be the same as if it were a check 
drawn on your account and you shall be fully protected in 
honoring such a withdrawal. You further agree that if any 
such withdrawal is dishonored, Alliant shall be under no 
liability whatsoever, if such dishonor results in late charges 
or revocation of your Card. Failure to make a successful 
loan payment via EFT-ACH for three (3) consecutive months 
may result in an automatic revocation of the EFT-ACH 
by Alliant. This authority is to remain in full force and is 
effective until Alliant has received written notification from 
you of any payment or termination at such time and in such 
manner as to afford Alliant a reasonable opportunity to 
act on it. Alliant reserves the right to hold your Credit Card 
payment for five (5) business days; after the funds clear, the 
payment will be credited to your account as of the date the 
payment was received.

7. Payment Allocation. Subject to applicable law, your 
minimum payment amount may be applied to what you 
owe Alliant in the following order: Finance Charges, Fees, 
Non-interest Bearing Transactions, Previous Promotional 
Balance, Balance Cash, Balance Retail, Cycle-to-Date 
Promotional Balance, Cycle-to-Date Cash, Cycle-to-Date 
Retail (Cycle-to-Date = statement billing period). Any 
payment amount in excess of the minimum payment will be 
applied first to the Card balance bearing the highest rate of 
interest, and then to each successive balance bearing the 
next highest rate of interest, until the payment is exhausted.

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8. Default. You will be in default if you fail to make any 
minimum payment or other required payment by the 
date that it is due. You will be in default if you break any 
promise you make under this Agreement. You will be in 
default if you die, file for bankruptcy, become insolventor 
otherwise are unable to pay your obligations when they 
become due. You will be in default if you make any false or 
misleading statements in any credit application or credit 
update. You will also be in default if something happens 
that Alliant believes may substantially reduce your ability 
to repay what you owe. When you are in default, Alliant 
has the right to demand immediate payment of your full 
Account balance without giving you any advance notice. 
If immediate payment is demanded, you agree to continue 
paying Finance Charges, at the daily periodic interest rate 
charged at the time of default, until what you owe has 
been paid. You also agree that any shares that were given 
as security for your Account may be applied towards what 
you owe, unless otherwise prohibited by law. Alliant may, 
but is not required to, authorize charges that go over your 
credit line. You must pay any amount over your credit line, 
and you must pay us immediately if Alliant asks you to. 
This Agreement applies to any balances on your account, 
including any balance over your credit line. Collection Fee: 
You promise to pay, subject to applicable law, all costs of 
collecting what you owe under this Agreement and all costs 
of realizing any security given on the Account, including 
court costs, collection agency fees and reasonable attorney 
fees. Alliant may enter into a contingent or hourly fee 
arrangement with an attorney or collection agency and you 
agree that such an agreement is reasonable. This provision 
also applies to bankruptcy, appeals or post judgment 
proceedings.

9. Liability for Unauthorized Use-Lost/Stolen Card 
Notification. You agree to notify Alliant immediately of the 
loss, theft, or unauthorized use of your Credit Card, either 
orally by contacting us by telephone at 866-444-8529 or in 
writing by mailing to Attn: Plastic Card Operations, PO Box 
66945, Chicago, IL 60666-0945.  Telephone notification 
can be given twenty four (24) hours a day, seven (7) days 
a week. You may be liable for the unauthorized use of your 
Credit Card. You will not be liable for unauthorized use 
that occurs after you notify us of the loss, theft, or possible 
unauthorized use. You will have no liability for unauthorized 
purchases made with your Credit Card, unless you are 
grossly negligent in the handling of your Card. In any case, 
your liability will not exceed $50.

10. Changing or Terminating Your Account. Alliant may 
change the terms of this Agreement from time to time. 
Notice of any change will be given in accordance with 
applicable law. Either you or Alliant may terminate this 
Agreement at any time, but termination by you or Alliant 
will not affect your obligation to pay the Account balance 
plus any Finance Charges and Other Charges you owe 
under this Agreement. You are also responsible for all 

transactions made to your account after termination, unless 
the transactions were unauthorized as described in Section 
9. The Card or Cards you receive remain the property of 
Alliant and you must recover and surrender to Alliant all 
Cards upon request or upon termination of this Agreement 
whether by you or Alliant. Alliant has the right to require 
you to pay your full Account balance at any time after your 
Account is terminated, whether it is terminated by you or 
Alliant. If this is a joint account, Section 15 of this Agreement 
also applies to termination of the Account. If at any time you 
change from a Visa Platinum Rewards or Visa Platinum to 
an Alliant Cashback Visa Signature account or vice versa, 
you are ineligible for any introductory or incentive offers, 
unless the specific terms of the promotion allow. See 
Section 20 of this Agreement for other terms that may apply. 
If for any reason your Alliant Platinum Rewards Credit Card 
is closed, including but not limited to switching from a Visa 
Platinum Rewards to a Visa Platinum or Alliant Cashback 
Visa Signature account, you will forfeit your Alliant Reward 
Points balance immediately.

11. Credit Information. You authorize Alliant to investigate 
your credit standing when opening or reviewing your 
Account. You authorize Alliant to disclose information, 
including negative information, regarding your Account to 
credit bureaus and creditors who inquire about your credit 
standing. We may report all users of the Account, including 
Authorized Users and Joint Owners.

12. Returns and Adjustments. Merchants and others who 
honor your Card may give credit for returns or adjustments. 
If your credits and payments exceed what you owe Alliant, 
the amount will be applied against future purchases 
and cash advances. A merchant credit from a return or 
adjustment after a statement is issued will not count as a 
payment unless the credit satisfies the entire statement 
balance.  When the credit is less than the statement 
balance it will not be applied until the next statement 
cycle. As a result you are still required to make at least 
the minimum monthly payment or pay the full statement 
balance if you wish to avoid interest. If the credit balance 
amount is $1 or more, it will be refunded upon your written 
request or automatically after six (6) months.

13. Additional Benefits/Card Enhancements. Alliant may 
from time to time offer additional services to your Account, 
such as travel accident insurance, at no additional cost to 
you. You understand that Alliant is not obligated to offer 
such services and may withdraw or change them at any time.

14. Foreign Transactions. Purchases and cash 
withdrawals made in foreign countries and foreign 
currencies will be debited from your Account in U.S. dollars. 
The exchange rate for transactions in a foreign currency will 
be a rate selected by Visa from the range of rates available 
in wholesale currency markets for the applicable central 
processing date, which rate may vary from the rate Visa 
itself receives, or the government mandated rate in effect 

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for the applicable central processing date, plus 1%. The 
currency conversion rate used on the processing date 
may differ from the rate that would have been used on the 
purchase date or cardholder statement posting date. A 2% 
Foreign Transaction Fee will be assessed on all transactions 
where the merchant country differs from the country of 
the card issuer. The converted transaction amount will 
be shown separately from the International Transaction 
Fee on your billing statement. This fee will be assessed 
on all international purchases, credit vouchers, and cash 
disbursements. Interest will accrue on this fee, which is a 
finance charge.

a member of the Armed Forces and his or her dependent 
may not exceed an Annual Percentage Rate of 36 
percent. This rate must include, as applicable to the credit 
transaction or account: The costs associated with credit 
insurance premiums; fees for ancillary products sold in 
connection with the credit transaction; any application fee 
charged (other than certain application fees for specified 
credit transactions or accounts); and any participation fee 
charged (other than certain participation fees for a Credit 
Card account). To hear this Military Lending Act disclosure 
and the payment obligations thereunder, call Alliant toll free 
at 1-844-228-3303.

22. Security Interest. Your Account is secured by all 
shares you have in any individual or joint account with 
Alliant, except for shares in an Individual Retirement 
Account or in any other account that would lose special 
tax treatment under state or federal law if given as 
security. You authorize Alliant to apply the balance in your 
individual or joint share accounts to pay any amounts due 
on your Account if you should default. Collateral securing 
other loans you have with Alliant may also secure this 
loan, except that a dwelling will never be considered as 
security for this Account, notwithstanding anything to the 
contrary in any other agreement.

See page 5 for important information regarding your 
billing rights.

15. Joint Accounts. Each of you will be individually and 
jointly responsible for paying all amounts owed under this 
Agreement. This means that Alliant can require any one of 
you individually to repay the entire amount owed under 
this Agreement. Each of you authorizes the other(s) to make 
purchases or cash advances individually. Any one of you 
may terminate the Account and the termination will be 
effective as to all of you.

16. Effect of Agreement. This Agreement is the contract 
which applies to all transactions on your Account even 
though the sales, cash advances, credit or other slips you 
sign or receive may contain different terms.

17. No Waiver. Alliant can delay enforcing any of its rights 
any number of times without losing them.

18. Final Expression. This Agreement is your contract with 
Alliant. This written Agreement may not be contradicted 
by evidence of any alleged oral agreement. Terms and 
Conditions of the initial welcome packet that you received 
and the Alliant Visa Platinum Rewards Program Terms and 
Conditions are governed by those separate agreements, 
as amended from time to time, and when applicable, this 
Agreement.

19. Copy Received. By using your Credit Card, you 
acknowledge that you have received a copy of this 
Agreement including those agreements listed in Section 
18, and that you agree to be bound by their terms and 
conditions.

20. Introductory and Incentive Offers. Introductory 
rate and incentive offers, including bonus points, are not 
available to those members who had an outstanding 
balance on a closed Alliant Visa Credit Card account and or 
had an Alliant Visa within the last six months. If you are in an 
introductory rate promotion, you are not eligible to transfer 
Visa accounts until the introductory rate promotion has 
expired.

21. Military Lending Act (MLA) update. Important 
Information for Covered Borrowers under the Military 
Lending Act, Effective October 3, 2017 – Federal law 
provides important protections to members of the Armed 
Forces and their dependents relating to extensions of 
consumer credit. In general, the cost of consumer credit to 

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YOUR BILLING RIGHTS - KEEP THIS NOTICE FOR FUTURE USE
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act

WHAT TO DO IF YOU FIND A MISTAKE ON YOUR 
STATEMENT
If you think there is an error on your statement, write to us at:

Alliant Credit Union, PO Box 66945,  
Chicago, IL 60666-0945

You may also contact us on the Web:  
www.alliantcreditunion.org by submitting an Error Resolution 
Form or sending a secure email by logging into your account 
on Alliant Online Banking at alliantcreditunion.com.

In your letter, give us the following information:
•  Account information: Your name and account number.
•  Dollar amount: The dollar amount of the suspected error.
•  Description of problem: If you think there is an error on 

your bill, describe what you believe is wrong and why you 
believe it is a mistake.

You must contact us:
•  Within 60 days after the error appeared on your statement.
•  At least 3 business days before an automated payment is 

scheduled, if you want to stop payment on the amount you 
think is wrong.

You must notify us of any potential errors in writing or 
electronically. You may call us, but if you do we are not 
required to investigate any potential errors and you may have 
to pay the amount in question.

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER
When we receive your letter, we must do two things:
1. Within 30 days of receiving your letter, we must tell you 

that we received your letter. We will also tell you if we have 
already corrected the error.

and fees. We will send you a statement of the amount you 
owe and the date payment is due. We may then report you 
as delinquent if you do not pay the amount we think you 
owe.

If you receive our explanation but still believe your bill is 
wrong, you must write to us within 10 days telling us that 
you still refuse to pay. If you do so, we cannot report you as 
delinquent without also reporting that you are questioning 
your bill. We must tell you the name of anyone to whom 
we reported you as delinquent, and we must let those 
organizations know when the matter has been settled 
between us.

If we do not follow all of the rules above, you do not have to 
pay the first $50 of the amount you question even if your bill 
is correct.

YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR 
CREDIT CARD PURCHASES
If you are dissatisfied with the goods or services that you 
have purchased with your Credit Card, and you have tried in 
good faith to correct the problem with the merchant, you may 
have the right not to pay the remaining amount due on the 
purchase.

To use this right, all of the following must be true:
1. The purchase must have been made in your home state 
or within 100 miles of your current mailing address, and 
the purchase price must have been more than $50. (Note: 
Neither of these is necessary if your purchase was based 
on an advertisement we mailed to you, or if we own the 
company that sold you the goods or services.)

2. Within 90 days of receiving your letter, we must either 

2. You must have used your Credit Card for the purchase. 

correct the error or explain to you why we believe the bill is 
correct.

While we investigate whether or not there has been an error:
•  We cannot try to collect the amount in question, or report 

you as delinquent on that amount.

•  The charge in question may remain on your statement, and 
we may continue to charge you interest on that amount.
•  While you do not have to pay the amount in question, you 

are responsible for the remainder of your balance.

•  We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will 
happen:
•  If we made a mistake: You will not have to pay the amount 
in question or any interest or other fees related to that 
amount.

•  If we do not believe there was a mistake: You will have to 

pay the amount in question, along with applicable interest 

Purchases made with cash advances from an ATM or with 
a check that accesses your Credit Card account do not 
qualify.

3. You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still 
dissatisfied with the purchase, contact us in writing at:

Alliant Credit Union, PO Box 66945,  
Chicago, IL 60666-0945

You may also contact us on the Web:  
www.alliantcreditunion.org by submitting an Error Resolution 
Form or sending a secure email by logging into your account 
on Alliant Online Banking at www.alliantcreditunion.org.

While we investigate, the same rules apply to the disputed 
amount as discussed above. After we finish our investigation, 
we will tell you our decision. At that point, if we think you 
owe an amount and you do not pay, we may report you as 
delinquent.

PO Box 66945, 11545 W. Touhy Avenue
Chicago, IL 60666-0945

This credit union is federally insured by the
National Credit Union Administration.

alliantcreditunion.com

© 2018 Alliant Credit Union. All Rights Reserved. P322-R05/18

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