CREDIT CARD ACCOUNT AGREEMENT 
AND FEDERAL DISCLOSURE STATEMENT 

PO Box 527 • Williston, VT  05495 
802-879-8790 / 800-400-8790 or 866-80-LOANS 

THIS  IS  YOUR  CREDIT  CARD  ACCOUNT  AGREEMENT  AND  IT  INCLUDES  NECESSARY  FEDERAL  TRUTH-IN-
LENDING DISCLOSURE STATEMENTS, VISA PLATINUM AND VISA PLATINUM REWARDS AGREEMENTS, AND 
ANY  SPECIAL  INSTRUCTIONS  REGARDING  THE  USE  OF  YOUR  VISA  PLATINUM  OR  VISA  PLATINUM 
REWARDS  CREDIT  CARDS,  AND/OR  ANY  OTHER  ACCOUNT  ACCESS  DEVICE.  PLEASE  BE  CERTAIN  TO 
READ THIS AGREEMENT CAREFULLY AND NOTIFY US AT ONCE IF ANY PARTS ARE UNCLEAR. 

Interest Rate and Interest Charges 

Annual Percentage Rate 
(APR) For Purchases 

VISA Platinum: _______% 

This APR can vary based on the Prime Rate. 

VISA Platinum Rewards: _______% 

This APR can vary based on the Prime Rate. 

Annual Percentage Rate 
(APR) For Balance Transfers 

VISA Platinum: _______% 

This APR can vary based on the Prime Rate. 

VISA Platinum Rewards: _______% 

This APR can vary based on the Prime Rate. 

Annual Percentage Rate 
(APR) For Cash Advances 

VISA Platinum: _______% 

This APR can vary based on the Prime Rate. 

VISA Platinum Rewards: _______% 

This APR can vary based on the Prime Rate. 

Paying Interest 

We  will  not  charge  You  interest  on  purchases  and  balance  transfers  if  You  pay  Your  entire 
balance  owed  each  month  within  25  days  of  Your  statement  closing  date.  We  will  begin 
charging interest on cash advances on the transaction date. 

For Credit Card Tips from 
the Consumer Financial 
Protection Bureau 

To learn more about factors to consider when applying for or using a Credit Card, visit 
the website of the Consumer Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore. 

Fees  

Transaction Fees 

•  Foreign Transaction 

1.00% of each foreign currency purchase transaction in U.S. dollars. 
1.15% of each foreign currency cash advance transaction in U.S. dollars. 

Penalty Fees 

• 

Late Payment 

Up to $20.00 

How We Will Calculate Your Balance: We use a method called "average daily balance (excluding new purchases).”  

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is provided in Your Account 
Agreement. 

DEFINITIONS. In this Agreement, the reference to "We", "Us", "Our" and "Credit Union" mean NEW ENGLAND FEDERAL CREDIT UNION. The words "You" and "Your" 
mean  each  person  accepting  this  Agreement.  If  this  is  a  joint  Account,  read  singular  pronouns  in  the  plural.  The  words  "Card"  and  "Credit  Card"  mean  any  VISA 
Platinum or VISA Platinum Rewards Credit Card issued to You by Us and any duplicates or renewals. The word "Account" means the VISA Platinum or VISA Platinum 
Rewards Credit Card Account established for You under this Agreement. Convenience Checks mean the special Account access devices that We may provide for Your 
use from time to time. 

SUSPENSION OF SERVICES. Credit Union services are only available to Credit Union members and each Borrower must maintain membership in the Credit Union in 
order to continue credit eligibility under this Agreement. We may suspend and or terminate any Account that does not conform to this requirement. At Our discretion, We 
also have the right to suspend the benefit of any Credit Union service at any time for reasonable cause.  

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Account services are available to those members in good standing with the Credit Union. We reserve the right to cancel or suspend services to a member who is not in 
good  standing,  which  includes  members  that  have:  (a)  a  delinquent  loan  or  outstanding  credit  obligation;  (b)  a  primary  share  account  balance  below  the  applicable 
minimum; (c) an unresolved deposited returned check; (d) any unpaid and uncollected fees; (e) a negative balance on an account; (f) failed to comply with applicable law 
and/or Our then existing bylaws and amendments; (g) been directly involved in any fraudulent activity; (h) been convicted of a crime; (i) committed, or threatened, acts of 
violence against Our employees, agents or members; or (j) failed to conduct themselves in a civil and businesslike manner. 

PROMISE TO PAY. You understand that the following terms and conditions constitute Our Agreement with You. You may request advances on Your Account through a 
variety  of  means  which  could  include  (but  may  not  be  limited  to)  telephonic  requests,  Convenience  Checks,  Credit  Cards,  and  the  like.  Regardless  of  the  means  by 
which any advance is made, You promise to pay Us all amounts charged to Your Account by You or by any user who has access to Your Account, with actual, apparent 
or implied authority for use of Your Account, including Finance Charges and other fees or charges described herein.  

Credit Card 

Variable Rate 

Index 

Margin 

Monthly Periodic 
Rate 

Annual Percentage 
Rate 

VISA Platinum 

_________ 

_________ 

______________% 

______________% 

VISA Platinum Rewards 

_________ 

_________ 

______________% 

______________% 

USE OF YOUR CARD. You may use Your Card to buy goods and services in any 
place  that  it  is  honored,  make  balance  transfers  and  to  get  cash  advances  at 
participating  financial  institutions.  You  agree  not  to  use  Your  Card prior to signing 
the  reverse  side,  or  for  illegal  transactions  including,  but  not  limited  to,  advances 
made  for  the  purpose  of  gambling  and/or  wagering  where  such  practices  are  in 
violation of applicable state and/or federal law. 

CROSS-COLLATERAL AS SECURITY. Collateral (other than household goods or 
any dwelling used as Your principal residence) given as security under this 
Agreement or for any other loan You may have with Us will secure all amounts 
You owe Us now and in the future if that status is reflected in the "Truth-in-
Lending Disclosure" in any particular agreement evidencing such debt. 

PURCHASE MONEY SECURITY. For all purchase money transactions made with 
Your  Card,  to  the  extent  permitted  by  law,  You  grant  Us  a  security  interest  in  all 
such personal property purchased with such Card. 

LINE  OF  CREDIT  LIMITS.  You  will  be  notified  of  each  specific  Credit  Limit  for 
which  You  are  approved.  Unless  You  are  in  default,  any  Credit  Limits 
established for You will generally be self-replenishing as You make payments. 

You will keep Your unpaid balance within Your Credit Limit set by Us, and You will 
pay  any  amount  over  Your  Credit  Limit  on  Our  demand  whether  or  not  We 
authorize  the  advances  which  caused  You  to  exceed  Your  Credit  Limit.  Even  if 
Your unpaid balance is less than Your Credit Limit, You will have no credit available 
during any time that any aspect of Your Account is in default. 

JOINT  ACCOUNTS.  Each  Borrower  will  be  responsible,  jointly  and  severally,  for 
the  repayment  of  any  amounts  owed.  If  any  Account  access  device,  such  as  a 
Personal  Identification  Number  (PIN)  is  requested  and  approved,  You  understand 
that any such Account access device(s) will be mailed only to the primary Borrower 
at  the  address  that  We  have  on  file  for  You.  We  may  refuse  to  follow  any 
instructions which run counter to this provision. 

MINIMUM  MONTHLY  PAYMENTS  (PAYMENT  SCHEDULE).  Though  You need 
only  pay  the  Minimum  Monthly  Payments,  You  understand  that  You  have  the 
right to repay at any time without penalty. You also understand that You will only 
be charged periodic Finance Charges to the date You repay Your entire balance. 
You  may  make  larger  payments  without  penalty.  Any  partial  payment  or 
prepayment  will  not  delay  Your  next  scheduled  payment.  All  payments  to  Us 
must be in lawful money of the United States.  

Payments  will  be  applied  first  to  any  Late  Charge  owing,  then  to  any  other  fees 
and charges owing, then to Finance Charges due, then to the outstanding principal 
balance. As permitted by law, any amounts paid in excess of the Minimum Monthly 
Payment will first be applied to the balance bearing the highest rate of interest, and 
then to each successive balance bearing the next highest rate of interest, until the 
payment is depleted. 

Any  unpaid  portion  of  the  Finance  Charge  will  be  paid  by  subsequent  payments 
and  will not be added to Your principal balance. You understand that any delay in 
the repayment of Your unpaid balance will increase Your periodic Finance Charges 
and  any  acceleration  in  the  repayment  of  Your  unpaid balance will decrease Your 
periodic Finance Charges. 

VISA Platinum and VISA Platinum Rewards Minimum Payments will be an amount 
equal to 3.00% of Your then unpaid balance (rounded up to the nearest $1,000.00), 
subject  to  the  lesser  of  $10.00  or  Your  balance,  plus  any  portion  of  the  Minimum 

Payments shown on prior statement(s) which remains unpaid, plus any amount that 
exceeds Your approved Credit Limit. 

You may, by separate agreement, authorize Us to charge Your payment directly to 
Your share or share draft account in accordance with such agreement ("AutoPay"). 
In  that  event,  You  will  be  required  to  pre-select  the  amount  that  will  automatically 
be debited from the applicable deposit account and credited to this Account. When 
pre-selecting  such  amount,  You  will  be  required  to choose between: (a) the entire 
balance outstanding at the end of a billing cycle; (b) the minimum payment amount 
that  is  reflected  in  the  periodic  statements  that  We  send;  or  (c)  a  fixed  dollar 
amount  that  equals  the  greater  of  3.00%  of  Your  Maximum  Credit  Limit  or  the 
stipulated  amount.  Regardless,  of  whether  You  choose  to  have  Your  payments 
made  through  Our  AutoPay  service,  payments  will  be  due  as  billed  and  finance 
charges and other fees will be assessed in accordance with this Agreement.  

SKIP  PAYMENT.  If  Your  Account  is  in  good  standing,  We  may  allow  You  to  skip 
certain  payments  each  year.  You  will  be  notified  in  advance  on  Your  Periodic 
Statement when a Minimum Monthly Payment due is shown. You may continue to 
make  regular  payments  if  You  wish  and  You  will  reduce  the  amount  of  Finance 
Charges  that  You  will  have  to  pay  if  You  do  so.  You  will  not  be  charged  a  Late 
Charge  for  those  payments  skipped.  However,  Finance  Charges  will  continue  to 
accrue  as  set  forth  in  this  Agreement.  The  Periodic  Statement  sent  to  You 
immediately  following  the  Skip  Payment  period  will  indicate  the  Minimum  Monthly 
Payment  due.  At  that  time,  Your  Minimum  Monthly  Payments  will  return  to  their 
regularly scheduled amounts and due dates as specified in this Agreement. 

FINANCE  CHARGES.  In  the  case  of  any  transactions  under  Your  Account,  the 
balances subject to the periodic Finance Charge are the average daily transactions 
balances  outstanding  during  the  month  (excluding  new  purchases).  To  get  the 
average daily balance, We take the beginning balance of Your Account each day, 
add  any  new  purchases,  balance  transfers,  cash  advances,  insurance  premiums, 
debit adjustments or other charges and subtract any payments, credits and unpaid 
Finance  Charges.  This  gives  Us  the  daily  balance.  Then,  We  add  up  all  the  daily 
balances  for  the  billing  cycle  and  divide  them  by  the  number  of days in the billing 
cycle.  The  Finance  Charge  for  a  billing  cycle  is  computed  by  multiplying  the 
average daily balance subject to a Finance Charge by the Monthly Periodic Rate. 

Transactions involving the use of Your Personal Identification Number (PIN) will be 
classified  as  a  cash  advance  (regardless  of  the  purpose  for  which  the  funds  are 
advanced),  whereas  transactions  not  involving  the  use  of  Your  PIN  will  be 
classified as either a purchase or balance transfer as may be appropriate. 

You can avoid Finance Charges on purchases and balance transfers by paying the 
full  amount  of  the  entire  balance  owed  each  month  within  25  days  of  Your 
statement  closing  date.  Otherwise,  the  new  balance  of  purchases  and  balance 
transfers, and subsequent purchases and balance transfers from the date they are 
posted  to  Your  Account,  will  be  subject  to  a  Finance  Charge.  Cash  advances  are 
always  subject  to  a  Finance  Charge  from  the  later  of  the  date  they  are  posted  to 
Your Account or from the first day of the billing cycle in which the cash advance is 
posted to Your Account. 

VARIABLE RATE. All advances are subject to a Variable Rate which is based on the 
highest  Prime  Rate  as  published  in  the  Money  Rates  section  of  The  Wall  Street 
Journal  in  effect  on  the  last  Wednesday  of  each  calendar  month  ("Index")  plus  Our 
Margin. The Index plus the Margin equals the Interest Rate. Changes in the Index will 
cause changes in the Interest Rate on the 1st day of the billing cycle that immediately 
follows any change in the Index. Increases or decreases in the Interest Rate will cause 
like increases or decreases in the Finance Charge and will affect the number of Your 

Copyright Oak Tree Business Systems, Inc., 2013. All Rights Reserved.                          

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regularly  scheduled  payments.  Your  Interest  Rate  will  never  be  greater  than 
18.00% and will apply to Your remaining principal balance. 

FOREIGN  TRANSACTIONS.  For  transactions  initiated  in  foreign  countries and 
foreign  currencies,  the  exchange  rate  between  the  transaction currency  and  the 
billing currency (U.S. dollars) will be: (a) a rate selected by VISA from the range of 
rates available in wholesale currency markets for the applicable central processing 
date, which rate may vary from the rate VISA itself receives; or (b) the government-
mandated  rate  in  effect  for  the  applicable  central processing  date.  For  purchase 
transactions  that  are  initiated  in  a  foreign  currency,  You  will  be  charged  1.00%  of 
the  final  settlement  amount.  For  cash  advance  transactions  that  are  initiated  in  a 
foreign currency, You will be charged 1.15% of the final settlement amount. 

LATE  CHARGE.  If  Your  payment  is  more  than  10  days  late,  You  will  be  charged 
the lesser of: (a) the amount of the minimum payment due; or (b) $20.00.  

OTHER FEES AND CHARGES. You will be charged the following fees associated 
with the use of Your Card: (a) $60.00 for each replacement Card You request We 
replace  on  an  expedited  basis;  and  (b)  $5.00  for  each  Archived  Statement  copy 
You request. 

PERIODIC  STATEMENTS.  On  a  regular  basis,  You  will  receive  a  statement 
showing  all  transactions  on  Your  Account  including  amounts  paid  and  borrowed 
since Your last statement. We will mail You a statement each month in which there 
is  a  debit  or  credit  balance  or  when  a  Finance  Charge  is  imposed.  We  need  not 
send You a statement if We feel Your Account is uncollectible or if We have started 
collection proceedings against You because You defaulted. EACH STATEMENT IS 
DEEMED  TO  BE  A  CORRECT  STATEMENT  OF  ACCOUNT  UNLESS  YOU 
ESTABLISH  A  BILLING  ERROR  PURSUANT  TO  THE  FEDERAL  TRUTH-IN-
LENDING ACT.  

OUR  RESPONSIBILITIES  TO  HONOR  CONVENIENCE  CHECKS.  We  are  under 
no  obligation  to  honor  Your  Convenience  Checks  if:  (1)  by  paying  a  Convenience 
Check,  You  would  exceed  Your  Credit  Limit;  (2)  Your  Cards  or  Convenience 
Checks have been reported lost or stolen; (3) Your Account has been cancelled or 
has expired. If a postdated Convenience Check is paid and, as a result, any other 
Convenience  Check  is  returned  unpaid,  We  are  not  responsible  for  any  resulting 
loss or liability. 

DEFAULT. Your Account shall be in default if any of the following things occur: (a) 
You  do  not  make  any  payment  or  perform  any  obligation under this Agreement or 
any  other  agreement  that  You  may  have  with  the  Credit  Union;  or  (b)  You  have 
made  a  false  or  misleading  statement  in  Your  credit  application  and/or  in  Your 
representations  to  the  Credit  Union  while  You  owe  money  on  this  Account;  or  (c) 
You  should  die,  or  be  involved  in  any  insolvency,  receivership  or  custodial 
proceeding brought by or against You; or (d) a judgment or tax lien should be filed 
against  You  or  any  attachment  or  garnishment  should  be  issued  against  any  of 
Your  property  or  rights,  specifically  including  anyone  starting  an  action  or 
proceeding to seize any of Your funds on deposit with the Credit Union; and/or (e) 
the  Credit  Union  should,  in  good  faith,  believe  Your  ability  to  repay  Your 
indebtedness hereunder is or soon will be impaired, time being of the very essence.        

Upon  any  occurrence  of  default,  and  to  the  extent  permitted  by  law,  We  may 
declare  the  entire  balance  of  Your  Account  immediately  due  and  payable,  without 
prior  notice  or  demand.  If  the  entire  balance  is  not  then  paid  immediately  upon 
default, and if permitted by law, We may execute Our lien on funds and any other 
collateral  shall  be  voluntarily  surrendered  to  the  Credit  Union  at  a  time  and  place 
acceptable to it. If this is not done, to the extent permitted by law, the Credit Union 
may  enter  the  premises  where  said  collateral  is  located  and  take  possession  of  it 
and  the  Credit  Union  may  assert  the  defense  of  a  superior  right  of possession as 
the  holder  of  a  security  interest  to  any  offense  of  alleged  wrongful  taking  and 
conversion.  The  Credit  Union  may  sell  or  dispose  of  the  Collateral  in  any  manner 
permitted  by  law,  and  any  resulting  deficiency  on  Your  Account  shall  be 
immediately paid to the Credit Union.  

COLLECTION  COSTS.  In  the  event  collection  efforts  are  required  to  obtain 
payment on this Account, to the extent permitted by law, You agree to pay all court 
costs,  private  process  server  fees,  investigation  fees  or  other  costs  incurred  in 
collection  and  reasonable  attorneys’  fees  incurred  in  the  course  of  collecting  any 
amounts owed under this Agreement or in the recovery of any collateral, appellate 
attorneys’ fees and expenses, and any attorneys’ fees or expenses incurred in any 
bankruptcy proceeding, whether or not suit is brought. 

In  the  event  of  Your  default,  You  agree  to  pay  all  post-judgment  collection 
expenses  and  further  agree  and  understand  that  the  Credit  Union  may  retain  the 
services  of  a  collection  agency  and  pay  such  agency  a  fee  calculated  on  a  
percentage  basis,  in  an  amount  not  in  excess  of  25%  of  the  unpaid  debt  after 
default,  and  You  agree  that  the  amount  of  such  fee  will  be  Our  actual  cost  of 
collection, exclusive of any court costs and You agree to pay these amounts. 

ENFORCEMENT. We do not lose Our rights under this or any related agreement if 
We  delay  enforcing  them.  We  can  accept  late  payments,  partial  payments  or  any 
other  payments,  even  if  they  are  marked  "paid  in  full"  without  losing  any  of  Our 
rights  under  this  Agreement.  If  any  provision  of  this  or  any  related  agreement  is 
determined  to  be  unenforceable  or  invalid,  all  other  provisions  remain  in  full  force 
and effect. 

NOTIFICATION OF ADDRESS CHANGE. You will notify Us promptly if You move 
or otherwise have a change of address. 

CHANGE  IN  TERMS.  We  may  change  the  terms  of  this  Agreement  by  mailing  or 
delivering to You written notice of the changes as prescribed by the Federal Truth-
In-Lending Act. To the extent permitted by law, the right to change the terms of this 
Agreement  includes,  but  is  not  limited  to,  the  right  to  change  the  periodic  rate 
applicable to Your unpaid balance and/or future advances. 

CREDIT  INSURANCE.  Credit  insurance  is  not  required  for  any  extension  of 
credit  under  this  Agreement.  However,  You  may  purchase  any  credit  insurance 
available  through  Us  and  have  the  premiums  added  to  Your  outstanding 
balance.  If  You  elect  to  do  so,  You will be given the necessary disclosures and 
documents separately. 

INTEGRATED  DOCUMENTS.  Any  separate  sheet  of  paper  labeled  "Additional 
Disclosure  -  Federal  Truth-In-Lending  Act",  and/or  "Credit  Line  Account  Advance 
Request and Security Agreement" which is delivered together with this Agreement 
or at a later date becomes an integrated part of this Agreement and Disclosure. 

CONSENT  TO  AGREEMENT.  You  acknowledge  receipt  of  a  copy  of  this 
Agreement.  By  signing  the  application;  or  by  using  Your  Account  or  any  Account 
access  device;  or  by  authorizing  another  to  use  Your  Account,  You  agree  to  and 
accept its terms. 

UPDATING AND DISCLOSING FINANCIAL INFORMATION. You will provide facts 
to  update  information  contained  in  Your  original  Account  application  or  other 
financial  information  related  to  You, at Our request. You also agree that We may, 
from  time  to  time,  as  We  deem  necessary,  make  inquiries  pertaining  to  Your 
employment,  credit  standing  and  financial  responsibility  in  accordance  with 
applicable  laws  and  regulations.  You  further  agree  that  We  may  give  information 
about the status and payment history of Your Account to consumer credit reporting 
agencies, a prospective employer or insurer, or a state or federal licensing agency 
having any apparent legitimate business need for such information.  

TERMINATION. Either You or We may cancel Your Account, at any time, whether 
or  not  You  are  in  default.  You  will,  in  any  case,  remain  liable  to  pay  any  unpaid 
balances according to the terms of Your Account. 

OWNERSHIP. Your Card remains Our property and may be cancelled by Us at any 
time  without  notice.  You  agree  to  surrender  Your  Card  and  to  discontinue  its  use 
immediately upon Our request. 

ISSUANCE  OF  A  PERSONAL  IDENTIFICATION  NUMBER.  We  will  issue,  upon 
Your  request,  a  Personal  Identification  Number  (PIN)  for  use  at  participating 
Automated  Teller  Machines  (ATMs).  This  PIN  is  confidential  and  should  not  be 
disclosed to anyone. You may use Your PIN to access Your Account and all sums 
advanced  will  be  added  to  Your  Account  balance.  In  the  event  a use of Your PIN 
constitutes  an  Electronic  Fund  Transfer,  the  terms  and  conditions  of  Your 
Electronic Fund Transfer Agreement may also affect Your rights.  

EFFECT OF AGREEMENT. Even though the sales, cash advance, credit or other 
slips You may sign or receive when using Your Card contain terms, this Agreement 
is the contract which solely applies to all transactions involving the Card. 

UNAUTHORIZED  USE.  If  You  notice  the  loss  or  theft  of  Your  Credit  Card  or  a 
possible  unauthorized  use  of  Your  Card,  You  should  notify  Us  immediately  by 
writing  to  Us  at  Cardholder  Services,  P.O.  Box  527,  Williston,  VT  05495-0527,  or 
calling  (800)  400-8790  or  (802)  879-8790.  You  will  not  be  liable  for  any 
unauthorized  use  that  occurs after You notify Us. You may, however, be liable for 
unauthorized  use  that  occurs  before  Your  notice  to  us.  In  any  case,  Your  liability 
will not exceed $50. 

REFUSAL  TO  HONOR  CARDS  OR  CONVENIENCE  CHECKS.  We  are  not 
liable for the refusal or inability of merchants, financial institutions and others 
to  accept  the  Cards  or  Convenience  Checks,  or  electronic  terminals  to  honor 
the Cards or complete a Card withdrawal, or for their retention of the Cards or 
Convenience Checks. 

TRANSACTION  SLIPS.  Your  monthly  statement  will  identify  that  merchant, 
electronic  terminal  or  financial  institution  at  which  transactions  were  made,  but 
sales, cash advances, credit or other slips cannot be returned with the statement. 

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LOST CARDS OR CONVENIENCE CHECKS. To report lost or stolen Credit Cards 
or Convenience Checks, You will immediately call Us at (800) 400-8790. You may 
also  call  Us  at  (802)  879-8790  or  write  to  Us  at  the  address  shown  in  this 
Agreement. 

CREDITS.  If  a  merchant  who  honors  Your  Card  gives  You  credit  for  returns  or 
adjustments,  they  will  do  so  by  sending  Us  a  slip  which  will  be  posted  to  Your 
Account. If Your credits and payments exceed what You owe Us, We will hold and 
apply  this  credit  against  future  purchases  and  cash  advances,  or  if  it  is  $1.00  or 
more  refund  it  on  Your  written  request  or  automatically  deposit  it  to  Your  Share 
Account after 6 months.   

GOVERNING LAW. This Agreement is controlled and governed by the laws of the 
State  of  Vermont  except  to  the  extent  that  such  laws  are  inconsistent  with 
controlling federal law. 

Your Billing Rights: Keep this Document for Future Use 

This notice tells You about Your rights and Our responsibilities under the Fair 
Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 

If You think there is an error on Your statement, write to Us at: 

New England Federal Credit Union 
Attn: Cardholder Services 
P.O. Box 527 
Williston, VT 05495-0527 

2)  Within  90  days  of  receiving  Your  letter,  We  must  either  correct  the  error  or 

explain to You why We believe the bill is correct. 

While We investigate whether or not there has been an error: 

•  We  cannot  try  to  collect  the amount in question, or report You as delinquent 

• 

on that amount. 
The charge in question may remain on Your statement, and We may continue 
to charge You interest on that amount. 

•  While You do not have to pay the amount in question, You are responsible for 

the remainder of Your balance. 

•  We can apply any unpaid amount against Your Credit Limit. 

After We finish Our investigation, one of two things will happen: 

• 

• 

If We made a mistake: You will not have to pay the amount in question or any 
interest or other fees related to that amount. 
If We do not believe there was a mistake: You will have to pay the amount in 
question,  along  with  applicable  interest  and  fees.  We  will  send  You  a 
statement of the amount You owe and the date payment is due. We may then 
report You as delinquent if You do not pay the amount We think You owe. 

If You receive Our explanation but still believe Your bill is wrong, You must write to 
Us  within  10  days  telling  Us  that  You  still  refuse  to  pay.  If  You  do  so,  We  cannot 
report  You  as  delinquent  without  also  reporting that You are questioning Your bill. 
We must tell You the name of anyone to whom we reported You as delinquent, and 
We  must  let  those  organizations  know  when  the matter has been settled between 
Us. If We do not follow all of the rules above, You do not have to pay the first $50 
of the amount You question even if Your bill is correct. 

In Your letter, give Us the following information: 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 

• 
• 
• 

Account information: Your name and Account number. 
Dollar amount: The dollar amount of the suspected error. 
Description  of  problem:  If  You  think  there  is  an  error  on  Your  bill,  describe 
what You believe is wrong and why You believe it is a mistake. 

If  You  are  dissatisfied  with  the  goods  or  services  that  You  have  purchased  with 
Your Credit Card, and You have tried in good faith to correct the problem with the 
merchant,  You  may  have  the  right  not  to  pay  the  remaining  amount  due  on  the 
purchase. To use this right, all of the following must be true: 

You must contact Us: 

•  Within 60 days after the error appeared on Your statement. 
• 

At  least  3  business  days  before  an  automated  payment  is  scheduled,  if  You 
want to stop payment on the amount You think is wrong. 

You must notify Us of any potential errors in writing. You may call Us at (802) 879-
8790  or  (800)  400-8790,  but  if  You  do  We  are  not  required  to  investigate  any 
potential errors and You may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 

When We receive Your letter, We must do two things: 

1)  The  purchase  must  have been made in Your home state or within 100 miles 
of  Your  current  mailing  address,  and  the  purchase  price  must  have  been 
more  than  $50.  (Note:  Neither  of  these  are  necessary  if  Your  purchase  was 
based on an advertisement We mailed to You, or if We own the company that 
sold You the goods or services.) 

2)  You must have used Your Credit Card for the purchase. Purchases made with 
cash advances from an ATM or with a check that accesses Your Credit Card 
account do not qualify. 

You must not yet have fully paid for the purchase. If all of the criteria above are met 
and You are still dissatisfied with the purchase, contact Us in writing at Our address 
shown in this Agreement.  

1)  Within  30  days  of  receiving  Your  letter,  We  must  tell  You  that  We  received 
Your letter. We will also tell You if We have already corrected the error. 

While  We  investigate,  the  same  rules  apply  to  the  disputed  amount  as  discussed 
above. After We finish Our investigation, We will tell You Our decision. At that point, if 
We think You owe an amount and You do not pay, We may report You as delinquent. 

Equal Credit Opportunity Act Notice 
The federal Equal Credit Opportunity Act prohibits creditors from discriminating against applicants on the basis of race, color, religion, national origin, sex, marital status, 
age (provided that the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; 
or  because  the  applicant  has  in  good  faith  exercised  any  right  under  the  Equal  Credit  Opportunity  Act.  The  federal  agency  that  administers  compliance  with  this  law 
concerning  this  credit  union  is:  National  Credit  Union  Administration,  Office  of  Consumer  Protection  (OCP),  Division  of  Consumer  Compliance  and  Outreach 
(DCCO), 1775 Duke Street, Alexandria, Virginia 22314 

Copyright Oak Tree Business Systems, Inc., 2013. All Rights Reserved.                          

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