Purchase Annual
Percentage Rate (APR)

My Chase LoanSM APR

Balance Transfer APR

Cash Advance APR

Penalty APR and When It
Applies

Paying Interest

CARDMEMBER AGREEMENT RATES AND FEES TABLE
INTEREST RATES AND INTEREST CHARGES

14.99% to 23.99%. This APR will vary with the market based on the Prime Rate.a
Introductory APRs with varying durations may be available on some accounts.
14.99% to 23.99%. This APR will vary with the market based on the Prime Rate.a
Promotional offers with fixed APRs and varying durations may be available from time to time on some accounts.
14.99% to 23.99%. This APR will vary with the market based on the Prime Rate.a
Introductory APRs with varying durations may be available on some accounts.
24.99%. This APR will vary with the market based on the Prime Rate.b
Up to 29.99%. This APR will vary with the market based on the Prime Rate.c
We may apply the Penalty APR to your account if you:
• fail to make a Minimum Payment by the date and time that it is due; or
• make a payment to us that is returned unpaid.

How Long Will the Penalty APR Apply?: If we apply the Penalty APR for either of these reasons, the Penalty
APR could potentially remain in effect indefinitely.

Your due date will be a minimum of 21 days after the close of each billing cycle. We will not charge you interest
on new purchases if you pay your entire balance or Interest Saving Balance by the due date each month. We
will begin charging interest on balance transfers and cash advances on the transaction date.

Minimum Interest Charge

None

Credit Card Tips from the
Consumer Financial
Protection Bureau

To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer
Financial Protection Bureau at http://www.consumerfinance.gov/learnmore.

Annual Membership Fee
My Chase PlanSM Fee
(fixed finance charge)

None to $550; each authorized user: none to $75 per year.
Monthly fee of 1.72% of the amount of each eligible purchase transaction or amount selected to create a My
Chase Plan. The My Chase Plan Fee will be determined at the time each My Chase Plan is created and will remain
the same until the My Chase Plan is paid in full.d

FEES

Transaction Fees

Balance Transfers
Cash Advances
Foreign Transactions

Penalty Fees

Late Payment
Return Payment
Return Check

Either $5 or 5% of the amount of each transfer, whichever is greater.
Either $10 or 5% of the amount of each transaction, whichever is greater.
None to 3% of the amount of each transaction in U.S. dollars.

Up to $40.
Up to $40.
None

Note: This account may not be eligible for balance transfers.
How We Will Calculate Your Balance: We use the daily balance method (including new transactions). See Interest Charges section in this Agreement for more details.
Billing Rights: Information on your rights to dispute transactions and how to exercise those rights are included in this Agreement. See Your Billing Rights section for full 
details.
Penalty Fees: A single violation of each type will not exceed $29. However, if another violation of the same type occurs within six monthly billing periods we will charge up to 
the maximum fee in the table above. The Late Payment and Return Payment fees will not exceed the related minimum payment that was due.
Minimum Payment: We will calculate the minimum payment as: (1) any past-due amounts; PLUS (2) any special payment obligations in connection with Flexible Financing 
Offers which require repayment of the balance over a pre-selected number of billing periods; PLUS (3) the larger of: (a) $40 (or total amount you owe if less than $40); or (b) 
the sum of: (i) 1% of the new balance (excluding any Flexible Financing Offer balances which require special payment obligations to ensure repayment of the balance over a 
pre-selected number of billing periods), PLUS (ii) any periodic interest charges and late fees we have billed you on the statement for which your minimum payment is calculated.
Prime Rate: Variable APRs are based on the 3.25% Prime Rate as of March 31, 2021.
a We add 11.74% to 20.74% to the Prime Rate to determine the Purchase/My Chase Loan/Balance Transfer APR (daily periodic rate currently 0.04107% to 0.06573%). 
Maximum APR 29.99% (daily periodic rate 0.08217%).

b We add 21.74% to the Prime Rate to determine the Cash Advance APR (daily periodic rate currently 0.06847%). Maximum APR 29.99% (daily periodic rate 0.08217%).

c We add up to 26.99% to the Prime Rate to determine the Penalty APR. Maximum APR 29.99% (daily periodic rate 0.08217%).
d My Chase Plan Fee: The My Chase Plan Fee is calculated at the time each plan is created and is based on the amount of each purchase transaction or amount selected to 
create the plan, the number of billing periods you choose to pay the balance in full, and other factors. The monthly and aggregate dollar amount of your My Chase Plan Fee 
will be disclosed during the activation of each My Chase Plan.

MILITARY LENDING ACT NOTICE: Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. 
In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must 
include, as applicable to the credit transaction or account: the costs associated with credit insurance premiums; fees for ancillary products sold in connection with the credit 
transaction; any application fee charged (other than certain application fees for specified credit transactions or accounts); and any participation fee charged (other than certain 
participation fees for a credit card account). To receive this information and a description of your payment obligation verbally, please call 1-800-235-9978.

COL00094

WELCOME TO 
YOUR ACCOUNT 

Take a moment to read and save this important information about your account.

This document, along with the Rates and Fees Table, is an agreement between you 
(the cardmember) and JPMorgan Chase Bank, N.A., a subsidiary of JPMorgan Chase & Co. 
If you have any questions, please call us using the number on the back of your card.

We’ve agreed to lend you money as described in this agreement, and you agree to pay us 
back, along with interest charges and fees. If you use this account or make any payment 
to it, you’re indicating that you accept the terms of this agreement. Keep in mind: If any fee 
in the Rates and Fees Table is marked “none,” the section of this agreement that relates to 
that fee won’t apply.

Getting Started: Your Account

Get acquainted with your account by reviewing the important terms below.

Important Term

What it means to you

Our responsibility

Credit Access Line

You are responsible for balances on your account including amounts charged in excess of your credit 
access line. We may also refer to credit access line as credit line or credit limit. 

We will assign a credit access line to your account, and post it on your monthly billing statement. 
We  may  cancel,  change  or  restrict  your  credit  availability  at  any  time.  Each  transaction  is 
considered for approval on an individual basis, including those above the credit access line. 
We may not approve all transactions.

Authorized Users

Annual  
Membership Fee

Amendments

You are responsible for any use of your account by an authorized user or anyone else that you permit to 
use your account. You must notify us if you want them to stop using your account. You also are responsible 
for getting any cards, checks or other means of accessing your account from the authorized user.

If you request, we may issue cards that access your account to your authorized users. If you 
wish to terminate an authorized user, we may close your account and open a new account with 
a different account number.

If your account has an annual fee, you are responsible for it every year your account is open or 
until your account is closed and paid in full. Your monthly billing statement will tell you how to 
cancel your account and avoid future annual fees.

If your account has an annual fee, we will add your annual fee to your monthly billing statement 
once  a  year,  whether  or  not  you  use  your  account.  Your  annual  fee  will  be  added  to  your 
purchase balance and may incur interest.

We may change the terms of this agreement including APRs and fees from time to time. We may 
also add new terms or delete terms. APRs or other terms may also change without amendment, 
for example when the Prime Rate changes or the penalty APR becomes applicable. See the 
Variable Rate and Penalty APR sections for details.

Our ability to make changes to this agreement is limited by applicable law. We may communicate 
amendments to this agreement to you via mail, email or other electronic means, or included in 
your monthly billing statements as permitted by law.

Important Definitions

Term

What it means

Cash-like 
Transactions

Payment  
Due Date

Variable Rate

Default

Cash-like transactions will be treated as cash advances. Cash-like transactions include, but are not limited to, the following transactions to the extent they are accepted: 
• purchasing travelers checks, foreign currency, money orders, wire transfers, cryptocurrency, other similar digital or virtual currency and other similar transactions; 
• purchasing lottery tickets, casino gaming chips, race track wagers, and similar offline and online betting transactions; 
• person-to-person money transfers and account-funding transactions that transfer currency; and 
• making a payment using a third party service including bill payment transactions not made directly with the merchant or their service provider.

Payments are due on the payment due date shown on your monthly statement. The monthly statement also explains when the payment must reach us in order to be considered received as of that 
date. Payments received after the required time will be credited on the next business day.

We calculate variable APRs by adding a margin to the highest U.S. Prime Rate published in the Money Rates section of The Wall Street Journal two business days (not weekends or federal holidays) 
before the closing date shown on your billing statement. The APR may increase or decrease each month if the Prime Rate changes. Any new rate will be applied as of the first day of your billing cycle 
during which the Prime Rate has changed. If the APR increases, you will pay a higher interest charge and may pay a higher minimum payment. The Prime Rate is simply a reference index and is not the 
lowest interest rate available. If The Wall Street Journal stops publishing the Prime Rate, we will select a similar reference rate.

Your account will be in default if: 1) You do not pay at least the minimum payment when due; 2) You fail to comply with this or other agreements with us or one of our related banks; or 3) We believe 
you may be unwilling or unable to pay your debts on time; you file for bankruptcy; or you become incapacitated or die.
If your account is in default, we may close it without notice and require you to pay your unpaid balance immediately. We can also begin collection activities. To the extent permitted by law, if you are 
in default because you have failed to pay us, we will require you to pay our collection costs, attorneys’ fees, court costs, and all other expenses of enforcing our rights under this agreement.

Interest Saving 
Balance

When you take advantage of Flexible Financing Offers, we will not charge you interest on new purchases if you pay your entire Interest Saving Balance by the due date each month.
If your Interest Saving Balance for any billing cycle is less than your minimum payment due, your Interest Saving Balance amount will reflect your minimum payment due to avoid a late fee.

Flexible Financing 
Offers

When you take advantage of Flexible Financing Offers, like those available with My Chase Loan SM and My Chase Plan SM, you can pay those balances over time based on their offer terms and still 
avoid additional interest charges on new purchases.

Using Your Card

You can use your account in the following ways. Your account is to be used only for personal, family or household 
purposes. You cannot use your account for illegal purposes, such as writing checks against uncollected funds. You 
agree that we may rely on information provided to us by merchants and the applicable payment network to categorize 
transactions as Purchases, Balance Transfers or Cash Advances.

Transactions

What it Means to You

Purchases

You may use your account to buy goods and services.

Balance Transfers

If eligible for a balance transfer, you can transfer balances to your account by using balance transfer checks, visiting 
our website or calling us.

Cash Advances

You  may  obtain  cash  from  automatic  teller  machines,  at  banks  or  by  using  cash  advance  checks.  Unless  we  say 
otherwise,  balance  transfer  checks  or  promotional  checks  made  payable  to  cash  or  yourself  will  be  treated  as 
cash advances.

Our Responsibility 

We authorize charges to your account in accordance with the terms of 
this agreement.

We permit balance transfers from most non-Chase accounts. We do not 
permit balance transfers from other accounts or loans with us or any of 
our related banks.

We treat certain other transactions as cash advances. See the Cash-like 
Transactions section under Important Definitions above. 

Checks

For your protection, balance transfer and cash advance checks must be signed by the person whose name is 
printed on the checks. 

We may provide balance transfer checks and cash advance checks for 
your use; we have the right not to pay a check for any reason. 

Automatic Charges

You may set up scheduled and repeat transactions to your account. If your account is closed or suspended, or your 
account number changes, you will need to contact any persons that you are paying by automatic transactions.

We  are  not  responsible  for  scheduled  and  repeat  transactions  if  your 
account is closed, suspended or the account number changes.

Promotions

You may receive special offers related to your account.

Any special offer is subject to this agreement, unless 
explained otherwise.

Foreign Transaction 
Fee and Exchange Rate

There is a fee, unless “None” is stated in the Rates and Fees Table, for transactions that are made in a currency other 
than U.S. Dollars. Our fee is a percentage of the U.S. Dollar amount of the transaction. Please see the Rates and Fees 
Table for the amount of this fee, if any.

Authorization of 
Transactions / Closing 
Your Account

My Chase Loan SM

We are not obligated to honor every transaction, and we may close or suspend your account. Sometimes we close 
accounts based not on your actions or inactions, but on our business needs.

If eligible, you may use the My Chase Loan feature to obtain cash as an electronic deposit into an eligible bank account held 
by a financial institution located in the United States by accepting a My Chase Loan offer. Each offer will include a My Chase 
Loan APR and the number of billing periods it will take to pay the My Chase Loan balance in full by making regular payments 
each monthly billing period. 
Your ability to create a My Chase Loan balance is based on a variety of factors, such as your creditworthiness, your credit 
limit, and your past account behavior. You will not be able to create a My Chase Loan balance if you enroll in a debt 
management program or if your account is closed or in default.
My Chase Loan transactions are not Cash Advances or Balance Transfers. My Chase Loan provides Flexible Financing Offers. 
Therefore, when you have a My Chase Loan balance on your account, we will not charge you interest on new purchases if 
you pay your entire Interest Saving Balance by the due date each month.

•  If  a  transaction  is  in  a  foreign  currency,  Visa  International  or  Mastercard 
International will convert the transaction into U.S. dollars using their own 
currency conversion procedures, and then will send us the transaction 
amount. The exchange rate will be determined using either the range of rates 
available in the wholesale currency markets for the processing date (which 
may be different from the rate the card association receives) or a government-
mandated  rate  in  effect  on  that  date.  The  exchange  rate  used  by  Visa  or 
Mastercard may differ from the rate on the date of your transaction.

•  In the case of returned or exchanged merchandise that was purchased in a 
foreign currency, the exchange rate is determined on the date of the return.

We  may  decline  transactions  for  any  reason,  including:  operational 
matters, the account is in default, or suspected fraudulent or unlawful 
activity. We are not responsible for any losses associated with a declined 
transaction.

At our discretion, we may make My Chase Loan available to you; we may 
decline a My Chase Loan transaction for any reason.

At our discretion, we may make My Chase Plan available to you; we may 
decline a My Chase Plan transaction for any reason. 

My Chase Plan SM

If eligible, you may use the My Chase Plan feature through Chase.com or the Chase Mobile App to create, from recent 
eligible purchase transactions or eligible amounts, a My Chase Plan balance with set repayment terms, subject to 
the My Chase Plan Fee. From the available offers, you select how many billing periods it will take to pay the My Chase 
Plan balance in full by making regular payments each monthly billing period. For each billing period during which 
there is a balance in the My Chase Plan, you will be charged the My Chase Plan Fee, rather than interest under the 
Purchase APR.
An  eligible  purchase  transaction  for  My  Chase  Plan  is  a  purchase  of  at  least  a  specified  dollar  amount  but  may 
not include certain purchase transactions, such as cash-like transactions and any fee owed to us, including Annual 
Membership Fees. An eligible amount for My Chase Plan is a portion of your account balance, as specified from time 
to time within the My Chase Plan experience. Cash advance, balance transfer and My Chase Loan transactions are 
not eligible for My Chase Plan.
Your ability to create a My Chase Plan balance is based on a variety of factors, such as your creditworthiness, your 
credit limit, and your account behavior. You will not be able to create a My Chase Plan balance if you enroll in a debt 
management program or if your account is closed or in default. 
When you have a My Chase Plan balance on your account, we will not charge you interest on new purchases if you 
pay your entire Interest Saving Balance by the due date each month.

Paying Us Back 

You will receive a billing statement, if one is required, each month. It will show your minimum required payment.
After you make a payment, it may take up to 15 days to restore available credit on your account.

Important Information What it means to you

Our responsibility

Payment Instructions

Minimum Payment

You must follow the payment instructions on your billing statement. You can pay us by: check, money order, 
or  electronic  payment  drawn  on  a  U.S.  bank  or  a  foreign  bank  branch  in  the  U.S.  All  payments  must  be  in 
U.S. Dollars. You authorize us to collect any payment check either electronically or by draft. Payments marked 
“paid in full” must be sent to the Conditional Payments address shown on your billing statement. See your billing 
statement for complete payment instructions.

You agree to pay at least the minimum payment when due. You also agree to pay amounts in excess of your credit 
access line when billed to your monthly statements or sooner if we ask. Minimum payments may include specific 
fixed payments that are part of special promotions. You can pay down balances faster by paying more than the 
minimum payment or the total unpaid balance on your account.

As long as you make your payment in accordance with the instructions 
on your billing statement by the date and time payments are due, we will 
credit your payment as of the same day it is received. We may accept and 
process any payments marked as “paid in full” without losing our rights.

We  will  calculate  your  minimum  payment  based  on  the  method 
described below the Rates and Fees Table. The minimum payment will 
appear on your monthly statement and includes any past due amounts.

Interest-Free Period 
(Also Called Grace Period) 
on Purchases

•  When your account is in an interest-free period, interest is not charged on new purchases. 
•  Your account is in an interest-free period when you have paid the New Balance or Interest Saving Balance 

•  When your account is in an interest-free period, we will not charge you 

interest on new purchases.

shown on your most recent billing statement by the due date and time. 

•  If you do not pay the New Balance or Interest Saving Balance shown on your most recent billing statement by 
the due date and time, you will lose your interest-free period and we will charge interest on your purchases.
•  You can regain the benefit of the interest-free period by paying your New Balance or Interest Saving Balance 

•  When  your  account  is  not  in  an  interest-free  period,  we  will  charge 
you  interest  on  your  purchases  from  the  date  the  purchases  appear 
on your account until your New Balance or Interest Saving Balance is 
paid in full.

by the due date and time. 

•  After you enter an interest-free period again, interest charges on purchases may still appear on your next billing 
statement. This reflects interest charged from the beginning of that billing cycle through the date that your 
payment for the prior billing statement was received. 

•  Balance Transfers, Checks and Cash Advances do not have an interest-free period and if these balances are not 
paid in full by paying your New Balance or Interest Saving Balance by the due date and time, you will lose your 
interest-free period on new purchases.

•  For more details about how we calculate your interest charges, see the 

Interest Charges section of this agreement.

Payment Allocation

•  When you make a payment, generally, we first apply your minimum payment to the monthly obligation for any 
Flexible Financing Offer balances with special payment obligations which require repayment of the balance 
over a pre-selected number of billing periods, and then to the balance on your monthly statement with the 
lowest APR.

We  apply  payments  to  balances  as  they  appear  on  your  monthly 
statement before being applied to new transactions. An example of a 
new transaction is a recent purchase you made that has not yet been 
included in the New Balance as shown on your statement.

•  Any payment above your minimum payment would generally then be applied to the balance on your monthly 

statement with the highest APR first.

•  If you do not pay your New Balance or Interest Saving Balance, as shown on your statement, in full each month, 

you may not be able to avoid interest charges on new purchases.

Credit Balances

You may request a refund of any credit balance.

If you do not request a refund, we will apply any credit balance to new 
charges on your Account. If a credit balance remains on your account for 
6 months and the amount is $1 or more, we will automatically refund it 
to you. If your credit balance is less than $1, it will be removed from your 
account but we will send the credit balance to you if you ask us to do so.

How to Avoid... 

Certain transactions and situations may cause your account to receive a fee or have another impact on your 
account. The information below explains how you can avoid these outcomes. Amounts of these fees are listed 
in  the  Rates  and  Fees  Table.  The  Rates  and  Fees  Table  indicates  amounts  “up  to”  certain  limits  for  penalty 
fees  because  applicable  law  may  restrict  our  ability  to  impose  the  full  amount  of  the  penalty  fee  in  some 
circumstances. See the “Penalty Fees” provision below the Rates and Fees Table for additional detail reflecting 
limitations imposed under applicable law. Special services you request may incur additional service fees; be 
sure to carefully review the details of any additional services to understand the terms. 

“How to avoid...” What To Do

What it means

Late Fee

Ensure  Chase  receives  at  least  the  minimum 
payment  shown  on  your  billing  statement 
when due.

If any payment is late, we may charge you a late fee. If the fee is based on a balance, we calculate the fee using the total balance at the end of the 
day the fee is charged.

Return Check Fee

Do  not  stop  payment  on  cash  advance  and 
balance transfer checks, and do not default.

We may charge a return check fee if we stop payment on a cash advance check or balance transfer check at your request, or we refuse to pay a 
cash advance check or balance transfer check for any reason, including because your account is in default..

Return Payment Fee

Do  not  submit  a  payment  that  could  be 
returned unpaid.

We may charge this fee if the payment you offer to us is not honored, is returned unpaid, or cannot be processed.

Penalty APR

Do Not :
•  Fail to make a Minimum Payment by 
the date and time that it is due; or

•  Make a payment to us that is 

returned unpaid.

We can apply the Penalty APR, which is higher than the APR you would otherwise pay, for either of these reasons. 
•  Penalty APR on New Transactions: If you fail to make a Minimum Payment by the date and time that it is due, but you make the payment 
within 60 days of that due date, we may apply the Penalty APR. We also may apply the Penalty APR if you make a payment to us that is returned 
unpaid. In either instance, the Penalty APR will apply to new transactions. After we apply the Penalty APR, we will review your account from time 
to time to see if a reduction in the APR is appropriate. 

•   Penalty APR on outstanding balances and new transactions: If we do not receive the Minimum Payment within 60 days of the date 
and time that it is due, then we also may apply the Penalty APR. If we apply it in this instance, the Penalty APR will apply to all existing balances 
on your account and new transactions. If you make six consecutive minimum payments when due beginning with your first payment due after 
we apply the Penalty APR, then the Penalty APR will no longer apply. If you do not make six consecutive minimum payments when due beginning 
with your first payment due after we apply the Penalty APR, then the Penalty APR could remain in effect indefinitely. After we apply the Penalty 
APR, we will review your account from time to time to see if a reduction in the APR is appropriate.

Collections

Do not default.

If you are in default, we may take the actions described above in the Default section under Important Definitions above.

What happens if...?

Review this section for common situations or questions that might require action from you or Chase. 

“What Happens If…?”

Action

What it means

I think I found a mistake on 
my statement?

We will investigate

Write to us within 60 days after the suspected error appears on your billing statement. We will investigate and contact you with our 
findings. Please see the Your Billing Rights section below for more details.

I’m dissatisfied with a 
credit card purchase?

My card is lost or stolen?

My account is closed 
or suspended? 

We will research the problem

First, attempt to resolve the problem with the merchant. Then write to us about the purchase. We will research the problem and contact 
you with our findings. Please see the Your Billing Rights section below for more details.

Contact us immediately and stop using 
your account

If your card is lost or stolen, or you think someone used your account without permission, tell us immediately by calling the Cardmember 
Services number on your card or billing statement. We need your help to find out what happened and correct the problem.

You remain responsible for your balance

Even if your account is closed or suspended, you must still repay all amounts you owe under the account.

I want to transfer a balance 
or make a cash advance? 

Balance transfer or cash advance transac-
tion fees apply

You will incur a transaction fee for these transactions. See the Rates and Fees Table for the amount of this fee.

About Our 
Relationship

Maintaining a positive relationship with you is very important to us. Please review these terms 
to understand more about your account.

Important Information

What it means

Communications

We may send cards, statements and other communications to you at any mailing or email address in our records. If more than one person is responsible for this account, we can provide 
billing statements and communications to one of you. When you give us your mobile phone number, we have your permission to contact you at that number about all your Chase 
or J.P. Morgan accounts. Your consent allows us to use text messaging, artificial or prerecorded voice messages and automatic dialing technology for informational and account service 
calls, but not for telemarketing or sales calls. It may include contact from companies working on our behalf to service your accounts. Message and data rates may apply. You may contact 
us anytime to change these preferences. We may also send an email to any address where we reasonably believe we can contact you. Some of the legal purposes for calls and messages 
include: suspected fraud or identity theft; obtaining information; transactions on or servicing of your account; collecting on your account; and providing you information about products 
and services. Notify us immediately of any changes to your contact information using the Cardmember Services address or phone number shown on your billing statement.

Telephone Monitoring

We may listen to and record your telephone calls with us and we may use your voice for verification.

Credit Information

We may obtain and review your credit history from credit reporting agencies and others. We may, from time to time, obtain employment and income data from third parties to assist us in 
the ongoing administration of your account. We may also provide information about you and your account to credit reporting agencies and others. We may provide information to credit 
reporting agencies about this account in the name of an authorized user. If you think we provided incorrect information, write to us and we will investigate.

Enforcement

We may enforce the terms of this agreement at any time. We may delay enforcement without losing our right to enforce this agreement at a later time. If any terms of this agreement are 
found to be unenforceable, we may still enforce the other terms.

Governing Law

This agreement and your account will be governed by federal law, as well as the law of Delaware, and will apply no matter where you live or use this account.

Assignment

NJ Residents

Military Lending Act Notice

We may assign your account, balances you owe, or any of our rights and obligations under this agreement. The third party is then entitled to any of our rights that we assign to them.

All provisions of this agreement are valid, enforceable and applicable in New Jersey.

Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. In general, the cost of consumer credit to a 
member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable to the credit transaction or account: 
the costs associated with credit insurance premiums; fees for ancillary products sold in connection with the credit transaction; any application fee charged (other than certain application 
fees for specified credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit card account). If you are covered by the Military 
Lending Act, (i) then you are not bound by the Arbitration Agreement below, and (ii) notwithstanding anything to the contrary in this Agreement, to the extent required by the Military 
Lending Act, nothing in this agreement will be deemed a waiver of the right to legal recourse under any otherwise applicable provision of state or federal law. To receive this information 
and a description of your payment obligation verbally or for questions, please call 1-800-235-9978.

Binding Arbitration

Unless you timely reject the agreement to arbitrate, disputes with us may be resolved by binding arbitration. With arbitration, you cannot go to court, have a jury trial or initiate or 
participate in a class action for your dispute(s) with us. In arbitration, disputes are resolved by an arbitrator, not a judge or jury, and procedures are simpler and more limited than rules 
applicable in court. 
Please see the Arbitration Agreement section for more details, including instructions for how to reject the agreement to arbitrate.

Interest Charges
Daily Interest Rates and Annual Percentage Rates may be 
found on the Rates and Fees Table.

Periodic Interest Charge Calculation—Daily balance 
method (Including new transactions):

We calculate a daily balance for each type of transaction and use the daily 
balances to determine your interest charges.

We figure the “daily balance” for each transaction type as follows:

•  We take the beginning balance for each day and add 

- 

- 

 any interest charge from the prior day (known as compounding of interest) 
and 

 any new transactions or other debits (including Annual Membership Fees, 
transaction fees, Penalty Fees, any other fees and unpaid interest charges).

• 

 We subtract payments or credits, and treat any net credit balance as a 
zero balance.

•  The result is the daily balance for each type of transaction.

We figure the interest charges on your account as follows:

• 

 To get the daily interest rate for each type of transaction we divide the APR 
by 365. We may combine different transaction types that have the same daily 
interest rates.

• 

• 

• 

 We multiply the daily interest rate by the daily balance for each transaction 
type for each day in the billing cycle.

 We add together the interest charges for each day in the billing cycle for each 
transaction type.

 If any interest charge is due, we will charge you at least the minimum interest 
charge shown on the Rates and Fees Table.

We add transactions and fees to your daily balance no earlier than:

• 

• 

• 

 For new purchases, balance transfers, cash advances, or My Chase Loans – 
the date of the transaction.

 For new cash advance checks or balance transfer checks – the date the payee 
deposits the check.

 Fees – either on the date of a related transaction, the date they are posted to 
your account, or the last day of the billing cycle, whichever we may choose.

The Balances Subject to Interest Rate for each type of transaction shown on your 
billing statement is the sum of the daily balances for that type of transaction 
divided by the number of days in the billing cycle. We may use mathematical 
formulas that produce equivalent results to calculate the Balance Subject to 
Interest Rate, interest charges and related amounts.

Your Billing Rights
Keep this document for future use. This notice tells you 
about your rights and our responsibilities under the 
Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement
If you think there is an error on your statement, contact us in writing at 
the Customer Service address shown on your billing statement. In your 
communication, give us the following information:
•  Account information: Your name and account number.
•  Dollar amount: The dollar amount of the suspected error.
•   Description of problem: If you think there is an error on your bill, describe what 

you believe is wrong and why you believe it is a mistake. 

You must contact us:
•  Within 60 days after the error appeared on your statement.
•   At least 3 business days before an automated payment is scheduled, if you 

want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing. You may call us or notify 
us electronically, but if you do we are not required to investigate any potential 
errors and you may have to pay the amount in question.

 
 
What Will Happen After We Receive 
Your Written Communication

When we receive your communication, we must do two things: 
1.   Within 30 days of receiving your communication, we must tell you that we 
received it. We will also tell you if we have already corrected the error.

2.   Within 90 days of receiving your communication, we must either correct the 

error or explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:

•   We cannot try to collect the amount in question, or report you as delinquent 

on that amount.

•   The charge in question may remain on your statement, and we may continue to 

charge you interest on that amount.

•   While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance.

•   We can apply any unpaid amount against your credit access line.

After we finish our investigation, one of two things will happen:

•   If we made a mistake: You will not have to pay the amount in question or any 

interest or other fees related to that amount.

•   If we do not believe there was a mistake: You will have to pay the amount 

in question, along with applicable interest and fees. We will send you a 
statement of the amount you owe and the date payment is due. We may then 
report you as delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must 
contact us in writing within 10 days telling us that you still refuse to pay. If you 
do so, we cannot report you as delinquent without also reporting that you are 
questioning your bill. We must tell you the name of anyone to whom we reported 
you as delinquent, and we must let those organizations know when the matter 
has been settled between us.

If all of the criteria above are met and you are still dissatisfied with the purchase, 
contact us in writing at the Customer Service address shown on your billing 
statement. While we investigate, the same rules apply to the disputed amount as 
discussed above. After we finish our investigation, we will tell you our decision. 
At that point, if we think you owe an amount and you do not pay, we may report 
you as delinquent.

If we do not follow all of the rules above, you do not have to pay the first $50 of 
the amount you question even if your bill is correct.

Copyright ©2020 JPMorgan Chase & Co. All rights reserved.

Your Rights If You Are Dissatisfied With Your 
Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with 
your credit card, and you have tried in good faith to correct the problem with the 
merchant, you may have the right not to pay the remaining amount due on the 
purchase. To use this right, all of the following must be true: 
1.   The purchase must have been made in your home state or within 100 miles of 
your current mailing address, and the purchase price must have been more 
than $50. (Note: Neither of these are necessary if your purchase was based on 
an advertisement we mailed to you, or if we own the company that sold you 
the goods or services.)

2.   You must have used your credit card for the purchase. Purchases made with 
cash advances from an ATM or with a check that accesses your credit card 
account do not qualify.

3.   You must not yet have fully paid for the purchase.

Arbitration Agreement 
Please Review — Important — Affects your Legal Rights

This arbitration agreement provides that all disputes between you and Chase 
must be resolved by BINDING ARBITRATION whenever you or we choose to 
submit or refer a dispute to arbitration. By accepting this arbitration agreement 
you GIVE UP YOUR RIGHT TO GO TO COURT (except for matters that may be taken 
to a small claims court). Arbitration will proceed on an INDIVIDUAL BASIS, so class 
actions and similar proceedings will NOT be available to you.  

YOU HAVE THE RIGHT TO REJECT THIS AGREEMENT TO ARBITRATION, BUT IF 
YOU WISH TO REJECT IT, YOU MUST DO SO PROMPTLY. If you do not reject this 
agreement to arbitration within 60 days of account opening and in the manner set 
forth below, then:

•  In arbitration, your rights will be determined by a NEUTRAL ARBITRATOR and 

NOT A JUDGE OR JURY. 

•  The procedures in arbitration are simpler and more limited than rules 

applicable in court. 

• Arbitrator decisions are subject to VERY LIMITED REVIEW BY A COURT. 

If you do not reject this agreement as provided below within 60 days of account 
opening, you or we may elect to resolve any Claim by arbitration.  

For purposes of this agreement to arbitrate, “you” includes any co-applicant 
or authorized user on your account, or anyone else connected with you or 

claiming through you; and “we” or “us” includes JPMorgan Chase Bank, N.A. and 
Chase Bank USA, N.A., all of their parents, subsidiaries, affiliates, successors, 
predecessors, employees, and related persons or entities and all third parties 
who are regarded as agents or representatives of us in connection with the 
account, or the subject matter of the claim or dispute at issue. 

All claims or disputes between you and us about or relating in any way to your 
account, any prior account, your Cardmember Agreement with us (including any 
future amendments), any prior Cardmember Agreement, or our relationship are 
referred to as “Claims” for purposes of this agreement to arbitrate. Claims include, 
for example, claims or disputes arising from or relating in any way to transactions 
involving your account; any interest, charges, or fees assessed on your account; 
any service(s) or programs related to your account; any communications related 
to your account; and any collection or credit reporting of your account. Claims also 
include claims or disputes arising from or relating in any way to advertising and 
solicitations, or the application for, approval, or establishment of your account. 
Claims are subject to arbitration regardless of whether they are based on contract, 
tort, statute, regulation, common law or equity, or whether they seek legal or 
equitable remedies. All Claims are subject to arbitration whether they arose in the 
past, may currently exist, or may arise in the future. Arbitration will apply even if 
your account is closed, sold, or assigned; you pay us in full any outstanding debt 
you owe; or you file for bankruptcy. In the event that your account is sold and/or 
assigned, we retain our right to elect arbitration of Claims by you and you retain 
your right to elect arbitration of Claims by us. 

•  If you are covered by the Military Lending Act, then you are not bound by this 
arbitration agreement, and to the extent required by the Military Lending Act, 
nothing in this agreement will be deemed a waiver of the right to legal recourse 
under any otherwise applicable provision of state or federal law. 

The only other exception to the arbitration requirement is that you have the right 
to file and pursue a Claim in a small claims court instead of arbitration if the Claim 
is in that court’s jurisdiction and proceeds on an individual basis. 

If you initiate a Claim in arbitration, no changes to the terms of this agreement to 
arbitrate that are made after we receive your Claim will apply to that Claim. 

This agreement to arbitrate is governed by the Federal Arbitration Act, 
9 U.S.C. §§ 1 et seq. 

Can I (the customer) reject this agreement to arbitrate? 
Yes. You have the right to reject this agreement to arbitrate if you notify us within 
60 days of account opening. You must do so in writing by stating that you reject 
this agreement to arbitrate and include your name, account number, address 
and personal signature. Your notice must be mailed to us at P.O. Box 15298, 
Wilmington, DE 19850-5298. Rejection notices sent to any other address, or sent 
by electronic mail or communicated orally, will not be accepted or effective. 

What about class actions or representative actions? 
Individuals sometimes seek to bring lawsuits on behalf of other, similarly 
situated individuals. This is often called a class action. Class actions, other similar 
representative procedures, and consolidation of Claims (except for claimants on 
the same account) are not available under this agreement to arbitrate. Claims in 
arbitration will proceed only on an individual basis. Additionally, you may not 
join your claims with other persons on other accounts in the arbitration; each 
person must arbitrate his or her own claims separately. 

UNLESS YOU REJECT THIS AGREEMENT TO ARBITRATE, YOU AND WE ARE 
WAIVING THE RIGHT TO ASSERT OR PARTICIPATE IN A CLASS ACTION, OR 
ANY REPRESENTATIVE OR CONSOLIDATED PROCEEDING IN COURT OR 
IN ARBITRATION. 

The arbitrator shall have no authority to entertain any Claim as a class action 
or on any other similar representative basis, nor shall the arbitrator have any 
authority to consolidate Claims brought by separate claimants (except for 
claimants on the same account). To be clear, this means that the arbitrator 
also shall have no authority to make any award for the benefit of, or against, 
any person other than the individual who is the named party. If these terms 
prohibiting class, representative, or consolidation procedures are held to be 
legally unenforceable for any reason with respect to a Claim, then the Claim must 
be handled through litigation in court instead of by arbitration.

How does arbitration work? 
Arbitration is different from a lawsuit in state or federal court. Arbitration 
is conducted by private organizations that specialize in alternative dispute 
resolution, and is conducted before a neutral arbitrator instead of a judge or 
jury. Arbitration procedures are generally simpler and more informal than 
court procedures. For example, discovery is more limited in arbitration than in 
court. Also, arbitrator decisions are subject to only limited review by courts. As 
discussed above, certain rights that you may have in court are not available in 
arbitration. At the same time, in arbitration you are entitled to recover attorneys’ 
fees from us to the same extent as you would be in court. 

Under this agreement to arbitrate, the party filing a Claim must select either 
Judicial Arbitration and Mediation Services (“JAMS”) or the American Arbitration 
Association (“AAA”) as the arbitration administrator. You can learn more 
about these organizations online, at the addresses provided below. Each of 
these organizations will apply its code of procedures in effect at the time the 
arbitration claim is filed. If there is a conflict between that code of procedures 
and this arbitration provision and/or any sections of this agreement, this 
arbitration provision and/or this agreement will control. In the event that JAMS 
or the AAA is unable or unwilling to handle the Claim for any reason, then the 
matter shall be arbitrated instead by a neutral arbitrator selected by agreement 
of the parties (or, if the parties cannot agree, selected by a court in accordance 
with the Federal Arbitration Act).

A single arbitrator designated by the arbitration administrator will decide 
the Claim under applicable law. The arbitrator is bound by the terms of this 
agreement to arbitrate. All issues are for the arbitrator to decide, except that 
issues relating to the scope, enforceability, interpretation, formation, and validity 
of this arbitration agreement are for a court to decide. The arbitrator will honor 
all claims of privilege recognized by law. Subject to the prohibition on class, 
representative, and consolidation procedures set forth above, the arbitrator 
will have the power to award to a party any damages or other relief provided for 
under applicable law. That is, a party will be entitled to recover in arbitration any 
damages or other relief that it could recover if it prevailed in a court proceeding 
as an individual. No arbitration award or decision will have any preclusive 
effect on issues or claims in any subsequent proceedings beyond the Claims at 
issue. The arbitrator’s authority is limited to claims between you and us, and 
the arbitrator can award damages or relief only to you, but not to or on behalf 
of anyone else. 

Although under some laws we may have a right to an award of attorneys’ fees 
and expenses if we prevail, we agree that we will not seek such an award. 

If your Claim is for $10,000 or less, you may choose whether the arbitration will 
be conducted solely on the basis of documents, through a telephonic hearing, 
or in an in-person hearing. Any in-person hearing will take place in the federal 
judicial district that includes your address at the time the Claim is filed, unless 
the parties agree to a different place.

Is the arbitrator’s decision final? 
Is there an appeal process? 
The arbitrator’s decision will be final and binding on the parties. An arbitrator’s 
award shall consist of a written statement setting forth the disposition of each 
Claim. At the request of any party, the arbitrator shall also set forth a written 
explanation of the essential findings and conclusions on which the award is based. 

A party can file a written appeal to the arbitration administrator within 30 days 
after an award is issued. The appeal will proceed before a panel of three neutral 
arbitrators designated by the same arbitration administrator. That panel will 
consider all legal and factual issues anew, and make all decisions and awards by 
majority vote based on the documents and arbitration record without a hearing. 
Any review by a court shall be governed by the Federal Arbitration Act. Any final 
arbitration award will be binding on the named parties and enforceable by any 
court having jurisdiction. 

Who will pay for costs? 
We will pay any costs that are required to be paid by us under the arbitration 
administrator’s rules of procedure. Even if not otherwise required, we will 
reimburse you up to $500 for any initial arbitration filing fees you have paid. We 
will also pay any fees of the arbitrator and arbitration administrator for the first 
two days of any hearing. If you win the arbitration, we will reimburse you for any 
fees you paid to the arbitration organization and/or arbitrator. All other fees will 
be allocated according to the arbitration administrator’s rules and applicable 
law. If you consider that you are unable to afford any fees that would be yours to 
pay to the arbitration administrator, you may request that we pay or reimburse 
them, and we will consider your request in good faith. 

You may represent yourself in arbitration, or you may be represented by 
a lawyer. Except as described above, you will be responsible for your own 
attorneys’ fees and costs.

How do I (the customer) file an arbitration claim? 
Rules and forms may be obtained from, and Claims may be filed with, JAMS at 
(800) 352-5267 or jamsadr.com; or the AAA at (877) 495-4185 or www.adr.org. 
Both of these administrators have particular rules for arbitrations initiated by 
a consumer. 

Copyright ©2020 JPMorgan Chase & Co. All rights reserved.

CFB00840