Back

FPO: Fold Lines

Front

FPO: Fold Lines

Internal 1

FPO: Fold Lines

Internal 2

• Description of problem: If you think there is an error on your bill, describe what 

you believe is wrong and why you believe it is a mistake.

You must contact us:
• Within 60 days after the error appeared on your statement.
•  At  least  3  business  days  before  an  automated  payment  is  scheduled,  if  you 

want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing or electronically. You may 
call us, but if you do we are not required to investigate any potential errors and 
you may have to pay the amount in question.

WhAt  WiLL  hAPPen  After  We  reCeiVe  your  Letter.  When  we  re-
ceive your letter, we must do two things:
1. Within 30 days of receiving your letter, we must tell you that we received your 

letter. We will also tell you if we have already corrected the error.

2. Within 90 days of receiving your letter, we must either correct the error or 

explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:
• We cannot try to collect the amount in question, or report you as delinquent 

on that amount.

• The charge in question may remain on your statement, and we may continue 

to charge you interest on that amount.

• While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance.

• We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen:
• If we made a mistake: You will not have to pay the amount in question or any 

interest or other fees related to that amount.

•  If  we  do  not  believe  there  was  a  mistake: You will have to pay the amount in 
question, along with applicable interest and fees. We will send you a statement 
of the amount you owe and the date payment is due. We may then report you as 
delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write 
to us within 10 days telling us that you still refuse to pay. If you do so, we can-
not  report  you  as  delinquent  without  also  reporting  that  you  are  questioning 
your  bill.  We  must  tell  you  the  name  of  anyone  to  whom  we  reported  you  as 
delinquent, and we must let those organizations know when the matter has been 
settled between us. If we do not follow all the rules above, you do not have to pay 
the first $50 of the amount you question even if your bill is correct. 

your  rights  if  you  Are  DissAtisfieD  With  your  CreDit  CArD 
PurChAses. If you dissatisfied with the goods or services that you have pur-
chased  with  your  credit  card  and  you  have  tried  in  good  faith  to  correct  the 
problem with the merchant, you may have the right not to pay the remaining 
amount due on the purchase. 
To use this right, all of the following must be true:
1. The purchase must have been made in your home state or within 100 miles of 
your current mailing address, and the purchase price must have been more 
than $50. (Note: Neither of these is necessary if your purchase was based on 
an advertisement we mailed to you, or if we own the company that sold you 
the goods or services.)

2. You must have used your credit card for the purchase. Purchases made with 
cash advances from an ATM or with a check that accesses your credit card 
account do not qualify.

3. You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisfied with the purchase, 
contact us in writing or electronically at: Card  Services,  Pentagon  Federal 
Credit Union, Box 456, Alexandria, VA 22313-0456, or online at PenFed.org.
While we investigate, the same rules apply to the disputed amount as discussed 
above.  After  we  finish  our  investigation,  we  will  tell  you  our  decision.  At  that 
point, if we think you owe an amount and you do not pay, we may report you as 
delinquent.

Information about this card is accurate as of July 2011 but may have changed since then. To find out 
what may have changed, please go to PenFed.org or call 800-247-5626.

Form 1203  07/11  POD  FDR M-104373 

PENTAGON FEDERAL CREDIT UNION

VisA, VisA seCureD AnD mAsterCArD

Cardholder Agreement  
and Disclosure Statement 

Definitions.  The  “Card”  means  the  Pentagon  Federal  Credit  Union 
(PenFed)  credit  card  which  we  issue  to  you  under  this  Agreement,  and 
includes  any  device  or  check  used  to  obtain  credit  or  cash  from  the  ac-
count. An Authorized User is an individual receiving a Card, but who has 
no responsibility for payment of the Account. The words “you”, “your” and 
“cardholder” mean each person, jointly and individually who holds, signs, 
retains, uses, or permits others to use or sign a card. The words “our”, “we” 
and  “us”  mean  PenFed  or  any  of  its  assignees.  Unless  otherwise  stated, 
“Account” means your Card account with us. 

1. Agreement. We agree to extend credit to you and advance amounts up 
to your credit limit, but transaction limits may apply. Your credit limit is not 
increased by any credit balance you may have on your account. You will sign 
the back of the Card as soon as you receive it. You agree to pay us for credit 
extended for the use of the Card by you or any other cardmember, along with 
all applicable finance charges, fees and insurance, if any apply. By signing, 
using or permitting others to use the Card, you agree to the terms and condi-
tions contained in this Agreement, on the Card, on any charge slip resulting 
from authorized use of the Card, on any authorized cash advance slip, and to 
accept responsibility for all actions taken with the Card.

2.  CreDit  Limit.  You  agree  to  use  the  Card  within  the  credit  limit  we 
authorize. You also agree that we can change your credit limit at any time. 
We are not obligated to accept charges that would cause you to exceed your 
authorized credit limit. Any extension of credit to you, made or honored by 
us, shall be at such times and in such amounts and for such purposes as to 
conform to this Agreement, and only when there is no default.

3. ChAnge in terms. You agree that the terms of this Agreement are 
applicable to any cardholder. You also agree that we can change the terms 
of this Agreement at any time by adding, deleting, or modifying any provi-
sion of the Agreement. 

Termination of the account by you or PenFed will not affect your obligation 
to pay the Account balance plus any finance charge and other charges you 
owe under this Agreement. You are responsible for all transactions made to 
your account after termination, unless the transactions were unauthorized. 
Should you choose to cancel your Account, the terms in effect at the time 
that you cancel the Account will apply until the outstanding balance of the 
Account is paid in full, unless you are in default. Your card will no longer be 
available for use for new transactions, including purchases, as the Account 
will be closed (if it is not already closed.) Any rewards points or miles you 
have earned, if applicable, will be forfeited unless they are redeemed before 
the Account is closed. If you do not notify us of your decision to terminate 
the account by the date stated in any notice we provide, or if you notify us but 
then use the Account after the date stated in the notice, you will be deemed to 
accept all changes to the Account’s terms and conditions of this Agreement. 
If you are in default because your payment has not been received within 
60 days of the due date, you do not have the right to reject the changes we 
make to this Agreement or the Account’s terms and conditions. 

4.  finAnCiAL  ConDition  ChAnge. You agree to advise us of any 
change  in  your  financial  condition  that  may  affect  your  creditworthiness 
and to provide us with a current loan application whenever we request one. 
You expressly authorize any person, partnership, association, firm, corpo-
ration or consumer reporting agency, upon our request, to furnish us with 
information  concerning  you  relevant  to  the  review  and  evaluation  of  this 
Account. You understand and agree that we may terminate your account 
upon reevaluation of your creditworthiness.

5.  finAnCe  ChArges  WILL  BE  IMPOSED  IN  THE  FOLLOWING 
MANNER  AND  WILL  BE  IN  AMOUNTS  NOT  IN  EXCESS  OF  THOSE 
PERMIT TED BY LAW:

A. PurChAses: (1) No finance charge will be imposed during the next 
billing cycle (defined as the time interval between regular monthly billing 
statement dates) if you pay the entire new balance shown on the current 
periodic statement and we receive your payment on or before the payment 
due date shown on the statement. (2) In all other cases, a finance charge 
will  be  imposed  based  on  the  average  daily  balance  of  all  purchases  and 
debit  adjustments,  hereafter  referred  to  as  purchases.  The  average  daily 
balance is the sum of all outstanding purchases, which is determined by 
including new purchases and deducting payments or credits and excluding 
any unpaid finance charge for your Account on each day of the billing cycle 
divided by the number of days in the billing cycle. A purchase appearing on 
the periodic statement is considered a part of the outstanding balance from 
the date of posting. (3) The amount of the finance charge is calculated by 
multiplying the average daily balance for purchases by the monthly period-
ic rate. The monthly periodic rate is the yearly interest rate divided by 12.

b.  CAsh  ADVAnCes. (1) Finance charges accrue on all cash advance 
amounts  from  the  date  charged  to  your  Account  and  continue  so  long  as 
such amounts remain outstanding. (2) A finance charge will be imposed 
on the average daily balance of cash advances, which is the sum of the cash 
advances (determined by including new cash advances and deducting any 
payments  or  credits  and  excluding  any  unpaid  finance  charge)  outstand-
ing each day during the billing cycle, divided by the number of days in the 
billing cycle. A cash advance appearing on the periodic statement is con-
sidered a part of the outstanding balance from the date of posting. (3) The 
amount  of  finance  charge  is  calculated  by  multiplying  the  average  daily 
balance for cash advances by the monthly periodic rate.

6. PAyments. A payment delivered by regular U.S. mail must be sent to 
the  address  indicated  on  your  periodic  statement.  Your  payment  by  mail 
must  be  a  check  or  money  order  in  U.S.  dollars  with  your  account  num-
ber on the check or money order and drawn on a U.S. financial institution, 
and be accompanied by the payment voucher from your statement. Write 
your  account  number  on  your  check  or  money  order.  All  such  payments 
will be posted to your account as of the date we receive them provided we 
receive  them  before  5:00  p.m.  at  the  address  indicated  on  your  periodic 
statement. Payments received at other locations or not conforming to these 
procedures may be delayed in posting, but not more than 5 business days 
from the date of receipt.

 PenFed, in its sole discretion, may accept a check for payment on your 
Account even though payment was made before the date of the check or a 
check which has a date more than 6 months old. For the first six months all 
payments received from PenFed members who have held membership for 
six months or less will be credited to your Account as of the date we receive 
them, but credit in the amount of the payment will not be available to you 
for 10 calendar days. Payments made electronically through our automated 
telephone service, member service representatives, or our website will be 
subject to any processing times disclosed with those payments. 

You agree that any payment larger than the minimum payment due, but 
smaller than the amount necessary to pay off the balance of your account, 
will cause your account to be prepaid to a maximum period of two months 
based on the size of the minimum payment. Your minimum payment due 
is the greater of $15 or 2% of the new balance plus the past due amount, if 

any, and/or all amounts in excess of the authorized credit line/limit shown 
on the periodic statement. If the new balance does not exceed $15, only the 
new balance total is due and is shown as the minimum payment due. All 
past due or over limit amounts are due and must be fully paid immediately 
upon  notification.  You  may,  however,  pay  the  total  amount  due,  which  is 
shown as the new balance, or you may pay any additional amount you wish 
over the minimum payment due.

If  your  payment  is  not  honored  or  we  must  return  it  to  you  because 
it  could  not  be  processed,  a  charge  may  be  made  to  your  account  in  the 
amount  indicated  for  “returned  payment”  on  Pentagon  Federal’s  current 
Schedule of Service Fees brochure. In addition, for the 6 months following 
any such dishonored payment, any payments you make will be credited to 
your account as of the date we receive them, but credit in the amount of the 
payment will not be available to you for 10 calendar days.

You  understand  and  agree  that  payments  will  be  applied  first  to  the 
card balance bearing the highest rate of interest, then to each successive 
balance bearing the next highest rate of interest until the payment is ex-
hausted.  You  understand  and  agree  that  payments  will  be  applied  in  the 
following order: (1) late payment fee; (2) finance charge; (3) annual mem-
bership fee (if any); (4) credit life fee (if any); (5) previous balance cash 
advances; (6) previous balance purchases; (7) new cash advances; and (8) 
new purchases.

7.  DefAuLt.  You  will  be  in  default  if  you  fail  to  make  any  payment  on 
time, if you exceed the credit limit established for the Account, if you be-
come insolvent or file bankruptcy, if you become incompetent or die, if a 
judgment  or  garnishment  should  be  issued  against  any  of  your  property 
including any of your Accounts with us, if we in good faith consider our or 
your obligations or your ability to repay or perform your obligations with us 
unsafe or insecure, or if you fail to live up to any of your other agreements 
with us, to include any PenFed policy or procedure. Subject to law, if you 
default on this Agreement, we can, without giving anyone notice, demand 
immediate payment of the remaining balance due including but not limited 
to any unpaid finance charges, late fees and any other charges due under 
this Agreement. You also agree our obligation for further credit extensions 
shall immediately end and we may terminate your Account without further 
notice to you. We can do this if you make any false or misleading statements 
on  your  requests  for  an  advance,  if  you  die,  file  for  bankruptcy  or  if  any 
other creditor tries to seize your property. 

If your required minimum payment has not been received within 60 days 
of  the  due  date,  any  balance,  including  a  balance  transfer  with  a  promo-
tional rate, will increase to the Penalty Annual Percentage Rate (Penalty 
APR). See Section 10 below for details of the Penalty APR. If collection is 
necessary, you agree to pay all costs of collection, including attorney’s fees 
and court costs, in an amount not more than 25 percent of the balance due.

8. LAte PAyment fees. You will pay a late payment fee if the Minimum 
Payment Due is received 10 or more days past the due date. 

9. VAriAbLe rAtes. One or more APRs that apply to your account may 
vary with changes to the Prime Rate, which means your rate can increase. 
We calculate the APR by adding a margin to the Prime Rate published in 
The  Wall  Street  Journal.  If  The  Wall  Street  Journal  stops  publishing  the 
Prime Rate, we will select a similar reference rate and inform you on your 
billing  statement  or  through  a  separate  notice.  The  “Prime  Rate”  is  the 
highest  (U.S.)  Prime  Rate  published  in  the  Money  Rates  section  of  The 
Wall Street Journal. A margin is the percentage we add to the Prime Rate to 
calculate the APR. Twice a year, on the Tuesday in the last full week before 
January 1 and the Tuesday in the last full week before July 1, we determine 
what the Prime Rate is, as published in the Wall Street Journal. We then add 
a margin to the Prime Rate to get the APR. If the APR increases, you will 
have to pay a higher periodic finance charge and may have to make a higher 
minimum  payment.  Visa  Platinum  APR:  Prime  plus  10.74%.  Visa  Se-
cured APR: Prime plus 10.74%. Visa Gold APR: Prime plus 9.24%. Mas-
terCard APR: Prime plus 10.74%. Visa Classic APR: Prime plus 10.74%. 

1

FPO: Fold Lines

2

FPO: Fold Lines

3

FPO: Fold Lines

4

10.  PenALty  AnnuAL  PerCentAge  rAte.  If  your  required  mini-
mum payment is not received within 60 days of the due date, your Account 
is subject to change to a Penalty APR. The Penalty APR will remain in place 
until you make three consecutive payments on or before the date that each 
payment is due. In addition, your balance transfer rate for any outstanding 
balance transfer amounts will increase to the Penalty APR. After three con-
secutive months of on-time payments, the rates will be reduced to the rates 
that applied prior to the increase, unless the temporary promotional rate 
has expired or the index for the variable rate has changed. 

11.  PromotionAL  AnnuAL  PerCentAge  rAte.  At  our  option  a 
special  promotional  rate  may  be  offered  from  time  to  time.  The  specific 
terms will be provided at the time of the offer. Generally, the promotional 
APR will only apply to select transactions (i.e. purchases or balance trans-
fers) during the promotional period.  The APR rates for all other transac-
tions,  not  outlined  in  the  promotion  as  eligible  for  the  promotional  APR, 
will remain unchanged.  If your required minimum payment is not received 
within 60 days of the due date, any promotional APR and the periodic rate 
for purchases,  cash advances, and balance transfers will increase to the 
Penalty APR until 3 consecutive payments are made on time.

12.  ACCount  CLosure.  You  or  anyone  jointly  liable  for  the  Account 
may terminate the Account at any time by notifying us orally or in writing. 
However, this will not relieve you or any of the other joint owners from li-
ability for the repayment of any obligations arising from the use of the Ac-
count. In addition, recurring charges from a third party vendor/merchant 
will be charged to your account, even though you have requested cancel-
lation from PenFed. You must cancel the recurring charge with the third 
party vendor/merchant. Upon receipt of your notice, we may close your Ac-
count or suspend your account privileges at any time without prior notice. 
You must return all of the Cards to us upon request.

13. thirD PArty DisCLosure. We may disclose information to third 
parties about your account in order to advise third parties, such as credit re-
porting agencies or merchants of the existence or condition of your Account, 
to evaluate your current credit worthiness or as otherwise provided by law. 

14.  To  protect  us  if  you  are  in  default  on  any  credit  extended  or  cash  ad-
vanced under this account, you pledge all of your shares, deposits, payments 
and dividends which may be received, whether held jointly or individually, up 
to the amount of your outstanding balance. The foregoing pledge includes the 
right to apply funds available to you in any jointly held account on your date 
of death. This does not include your individual retirement account (IRA). We 
may take all the shares needed by us to repay your credit extension or cash 
advance. If it is necessary to take all of your shares for the payment of this 
account,  you  understand  your  membership  in  PenFed  may  end.  Collateral 
securing other loans with the credit union may also secure this loan.

Additional  notice  for  Visa  Secured  Cardholders:  In  consideration  of 
PenFed’s  issuing  you  a  card,  you  pledge  your  PenFed  Share  account  as 
security  for  this  line  of  credit.  To  protect  us  if  you  are  in  default  on  any 
credit extended or cash advanced under this account, you pledge all of your 
shares, deposits, payments and dividends which may be received, whether 
held jointly or individually, up to the amount of your outstanding balance. 
The foregoing pledge includes the right to apply funds available to you in 
any jointly held account on your date of death. This does not include your 
individual  retirement  account  (IR A).  We  may  take  all  the  shares  needed 
by us to repay your credit extension or cash advance. If it is necessary to 
take all of your shares for the payment of this account, you understand your 
membership in PenFed may end. Collateral securing other loans with the 
credit union may also secure this loan.

 15. CArD Dishonor. If a merchant refuses the Card, we will not have 
any liability or responsibility. No cash refund will be made to or accepted 
by you with respect to any adjustment for goods or services purchased. All 
adjustments will be made by credit to your PenFed account by a properly 
executed credit voucher issued by the merchant.

16.  iLLegAL  CArD  use.  You  agree  that  illegal  use  of  your  Card  by 
cardholders(s) will be deemed an action of default and/or breach of con-
tract and your account and other related services may be terminated at our 
discretion. You further agree, should illegal use occur, to waive any right to 
sue PenFed for such illegal use or any activity directly or indirectly related 
to it. You also agree to indemnify and hold PenFed harmless from any suits 
or other legal action or liability, directly or indirectly, resulting from such 
illegal use. 

17.  AuthorizeD  user. You may request us to issue a Card to an indi-
vidual who has no financial responsibility under this Agreement. An Autho-
rized  User  has  the  same  access  to  your  Account  as  you  do,  subject  to  any 
limitations we may impose. An Authorized User has no authority to add or 
delete Cardholders, request a replacement Card or terminate or modify this 
Agreement.  You  may  terminate  an  Authorized  User’s  authority  to  access 
your Account at any time. To do this, you must return the Card to PenFed. 
You agree that you are responsible for all charges and cash advances made 
by an Authorized User, including charges made before the Card is returned, 
recurring  charges,  or  charges  made  without  the  use  of  the  Card  initiated 
by the Authorized User after termination of the Authorized User’s access.

18.  stAtutory  Lien.  You  agree  that  PenFed  has  the  right  pursuant 
to its statutory lien and further, you hereby appoint PenFed as your agent 
under a special power of attorney as well as give your express consent to 
enable us to charge against any balance in any of your accounts, including 
accounts on which you are a joint owner, to include any otherwise statuto-
rily protected funds that may not otherwise be available by legal process, to 
pay any indebtedness or other outstanding financial obligation owed by you 
or any person who is listed as a joint owner on your accounts, including a 
deceased joint owner. This does not include your IR A or any other account 
for which this provision is not permitted. We may take such action without 
further notice to you or any joint owner. In regard to those funds that have 
a statutory protection, you understand that you may withdraw the special 
power of attorney and consent for PenFed to apply such funds to pay any 
such indebtedness by notifying us in writing. If your agency appointment 
or consent is withdrawn, PenFed may in its sole discretion terminate any 
and all services that you have with the credit union.

19. issuAnCe/use of CArD. Upon receipt of the Card(s) you and all 
other cardholders agree that you will sign the signature panel on the back 
of the Card(s). The Card remains the property of Pentagon Federal Credit 
Union and may be revoked without notice at any time. The Card must be 
surrendered  to  us  upon  demand  or  revocation.  If  we  employ  an  agent  to 
obtain the Card your Account will be charged with any related fees. No ex-
pired, revoked or otherwise invalid Card shall be used to obtain or attempt 
to obtain credit. You will remain responsible to pay the amount you owe us 
according to the terms of this Agreement. Cancellation of the Account will 
also terminate any other products or services offered in conjunction with 
it. However, recurring charges from a third party vendor/merchant will be 
charged to your Account, even though you have requested cancellation. You 
must cancel the recurring charge with the third party merchant/vendor. 

20. issuAnCe/use of CheCks. If we issue you checks, these checks 
are treated as cash advances when they are used and presented for payment. 
We may refuse to issue or reissue and may also terminate, limit or modify 
the use of the checks without notice to you, and you agree to surrender the 
checks upon our demand or upon learning of our cancellation or withdrawal 
of the checks. Use of checks or other methods of access for kiting or similar 
activity is an action of default. The checks at all times remain the property 
of PenFed and we may repossess them without the use of court process. All 
of the terms and conditions of this Agreement apply to the use of the checks. 
Only check blanks and other methods authorized by PenFed now and in the 
future may be used to obtain funds from your Account. If so authorized by 
PenFed, your use of a personal identification number (PIN) for such purpose 
shall constitute your signature. Paid checks become our property and will 
not be returned to you. Copies may be provided, if requested, for a nominal 

fee for each item. Should we decline to pay any check, or if you instruct us 
not to pay a check, PenFed shall not be liable, except for gross negligence, 
for any action it takes regarding payment or nonpayment of a check. If we de-
cline to pay a check, a charge may be made to your account in the amount in-
dicated on our current Schedule of Service Fees brochure, which is available 
at any branch office, on request, or at PenFed.org. You will not date any check 
later than the date that you write it. If you do and the check is presented for 
payment before its date, PenFed, in its sole discretion may return it unpaid, 
or pay it. If we pay it, we will charge the Account. PenFed may, in its sole 
discretion, pay a check which has a date more than six months old.

21. AnnuAL fee. You may be required to pay a nonrefundable annual fee 
for each Account you have with us for which a Card is issued. You will pay 
only one annual fee, even if more than one Card is issued for your Account. 
The fee will be charged annually to your Account. This charge will appear on 
your periodic statement for the billing cycle when it first becomes effective. 

22. foreign trAnsACtions. Purchases and cash advances made in 
foreign currencies will be debited from your account in U.S. dollars. The 
exchange rate between the transaction currency and the billing currency 
used  for  processing  international  transactions  is  either  a  wholesale  mar-
ket  rate  or  the  government  mandated  rate  in  effect  one  day  prior  to  the 
date processed by Visa plus an international transaction fee of 2% , whether 
originally made in U.S. dollars or converted from a foreign courrency. 

23.  Debt  ProteCtion  PLAn.  Your purchase of the Debt Protection Plan 
(“Plan”) is optional. Whether or not you purchase this protection will not affect 
your  application  for  credit  or  the  terms  of  any  existing  credit  agreement  you 
have with PenFed. If you do purchase this Plan you may cancel it at any time by 
notifying us in writing. You understand that you may rescind this plan within 30 
days after the date your Plan becomes effective. If you rescind, any premiums 
you have already paid will be credited to your account. We can terminate this 
Agreement by giving you notice at least 30 days in advance of the termination. 
You understand that the Plan protects only you as the primary Member-Borrow-
er against protected events while you are enrolled in the Plan. Co-borrowers, co-
signers, guarantors and additional card holders are not eligible for protection. 
The premium, method of calculation and assessment are subject to change. If 
these terms change we will provide written notice before the change goes into 
effect. Premiums will accrue on a daily basis and will be billed to your account 
monthly. Complete details of this optional Plan are included in The Debt Protec-
tion Plan Program Agreement which you will receive upon enrollment.

24.  trAVeL  ACCiDent  insurAnCe.  We  agree  to  provide  you  with 
Travel Accident Insurance at no direct cost to you. You, your spouse and 
unmarried dependent children will be automatically insured against acci-
dental bodily injuries or death while riding in any aircraft or land or water 
conveyance  operated  by  a  common  carrier  licensed  to  carry  passengers 
for hire provided the full travel fare(s) has been charged to your Account. 
Death benefits will be paid to the estate of the insured; all other benefits 
will be paid to the insured. This insurance is subject to cancellation with-
out  prior  notice.  You  understand  and  agree  that  the  Certificate  of  Insur-
ance  controls  all  insurance  terms  and  conditions  to  the  exclusion  of  any 
statements made in this Agreement regarding limitations, exclusions, and 
claims procedures.

25. AssignAbiLity of ACCount. You agree that PenFed may at any 
time sell, transfer or assign your account.

26.  Lost/stoLen  CArD.  You  are  responsible  for  the  possession  and 
use of the Card and must maintain the confidentiality of the PIN we may 
assign you. You will notify us at once if you believe your Card has been lost 
or stolen, or if you have reason to believe the Card is being used without 
your permission. You may notify us by calling 800-556-LOST or 402-399-
3600 collect from overseas, or by writing to us at Card Services, Pentagon 
Federal Credit Union, Box 456, Alexandria, VA 22313-0456. 

27. LiAbiLity for unAuthorizeD use. 

A. VisA: You are liable for all authorized use of any Card issued under the 
Agreement regardless of the credit limit or the party using it. You agree 
to notify us immediately by calling 800-556-LOST or 402-399-3600 collect 
from overseas, or writing to us at Card Services, Pentagon Federal Credit 
Union,  Box  456,  Alexandria,  VA  22313-0456  if  you  suspect  unauthorized 
use of the Card, and to cooperate with us in the recovery of any amounts 
advanced based on unauthorized use. You will not be liable for any unau-
thorized use of the card.

b.  mAsterCArD: You will not be liable for unauthorized use after you 
notify us by calling 800-556-LOST or 402-399-3600 collect from overseas 
or writing to us at Card Services, Pentagon Federal Credit Union, Box 456, 
Alexandria, VA 22313-0456. Your liability will not exceed $50.00. Your li-
ability may further be limited if you notify us within 24 hours of discovery 
of the loss or theft of your card. 

28.  stAtements.  We  will  bill  you  monthly,  on  a  date  selected  by  us, 
for amounts due under this Agreement. If you elect to receive your credit 
card statement electronically, you will receive an email alerting you when 
your statement is ready to be viewed online. Failure to receive a monthly 
statement  or  electronic  statement  notification  does  not  relieve  you  from 
making  any  required  minimum  payment.  Upon  receipt  of  each  periodic 
statement, you should examine it and immediately notify us in writing of 
any transaction you believe to be in error. If your Account is a joint account, 
we can send statements and notices to either of you. You agree to notify us 
promptly of any change in your name, address, or email address.

29. PAyment skiP oPtion. At our option, we may provide for a pay-
ment  skip  option,  which  means  that  you  may  be  allowed  to  skip  making 
the minimum periodic payment for specified billing cycles. If you accept 
this payment skip option, we will continue to apply the finance charge as 
disclosed  above,  but  no  late  payment  fees  will  apply  to  the  skipped  pay-
ment. For the billing cycle following a skipped payment, all the terms and 
conditions  of  this  Agreement  (including  minimum  periodic  payment  and 
applicable late payment fees) will continue to apply.

30.  other  Agreements.  All  the  terms  and  conditions  of  any  other 
agreement between us and you and/or any other institution that is part of a 
network of automated teller machines (ATMs) in which we participate, and 
any applicable rules and regulations, also apply to use of the Card. There 
may be minimum and/or maximum limits on the amount of a cash advance 
dispensed  from  electronic  terminals  which  accept  the  Card.  All  of  the 
transactions made by electronic means are subject to verification by us, and 
any checks or other items deposited for collection may be deemed to be re-
ceived and any other transaction may be deemed to occur on our next busi-
ness day. You understand that transactions may be limited in some areas. 
You agree that we do not waive our rights under this Agreement if we fail 
to assert them. The Agreement binds and benefits us and our successors 
and assigns and binds you, your estate and your personal representatives. 

31.  APPLiCAbLe  LAW.  This  Agreement  and  your  Card  and  Additional 
Cards, and all questions about their legality, enforceability and interpreta-
tion, are governed by the laws of the Commonwealth of Virginia, USA.

your biLLing rights (Keep this notice for future use.) This notice tells you 
about your rights and our responsibilities under the Fair Credit Billing Act. 

WhAt to Do if you finD A mistAke on your stAtement. If you think 
there is an error on your statement, write to us at: Card Services, Pentagon 
Federal Credit Union, Box 456, Alexandria, VA 22313-0456. You may 
also contact us on the Web via our Secure Online Message Center at: PenFed.org 
In your letter give us the following information:
• Account information: Your name and account number.
• Dollar amount: The dollar amount of the suspected error.