FR833282333_SHOPHQ CREDIT CARD 
T&C PLCC PDF
9/14

SYNCHRONY BANK
RATES AND FEES TABLE
SHOPHQ CREDIT CARD ACCOUNT AGREEMENT
PRICING INFORMATION

Interest Rates and Interest Charges

Annual Percentage 
Rate (APR)  
for Purchases

The APR for purchases is the prime rate plus 23.74%.

This APR will vary with the market based on the Prime Rate.

How to Avoid 
Paying Interest

Your due date is at least 23 days after the close of each billing cycle. We will not charge you any 
interest on purchases if you pay your entire balance by the due date each month.

If you are charged interest, the charge will be no less than $2.00.

Minimum Interest 
Charge

Fees

Penalty Fees

• Late Payment

Up to $35

How We Will Calculate Your Balance: We use a method called “daily balance”. See your credit card account agreement 
below for more details.

SECTION II: RATES, FEES AND PAYMENT INFORMATION 
SHOPHQ CREDIT CARD ACCOUNT AGREEMENT

How Interest is Calculated

Your Interest Rate

The APR for purchases is the prime rate plus 23.74%. We use a daily rate to calculate the interest on the balance on your 
account each day. The daily rate for purchases is the APR times 1/365. As of June 2, 2014, the daily rate for purchases was 
.07395% (APR 26.99%). Interest will be imposed in amounts or at rates not in excess of those permitted by applicable law.
Daily Rates May Vary. The APR and the daily rate on your account vary with the market based on the prime rate. The prime 
rate for a billing cycle is the highest bank prime loan rate published in The Wall Street Journal in its Money Rates section on the 
last business day of the calendar month preceding the first day of the billing cycle.
If the prime rate increases, the daily rate and APR will increase. As a result, interest, your total minimum payment and the 
number of payments it would take you to pay off your account balance may increase. We apply any change in rates because 
of a prime rate change to your entire account balance. A change in the prime rate will take effect on the first day of the first 
billing cycle after the change. We may select a new interest rate index if the prime rate is not available.

When We Charge 
Interest 

We  charge  interest  on  your  purchases  from  the  date  you  make  the  purchase  until  you  pay  the  purchase  in  full.  See  
exceptions below.

•  We will not charge you interest during a billing cycle on any purchases if:

1.  You had no balance at the start of the billing cycle; OR
2.  You had a balance at the start of the billing cycle and you paid that balance in full by the due date in that billing cycle.
•  We will credit, as of the start of the billing cycle, any payment you make by the due date that we allocate to purchases if:

1.  You had no balance at the start of the previous billing cycle; OR
2.  You had a balance at the start of the previous billing cycle and you paid that balance in full by the due date in the previous 

billing cycle.

How We Calculate 
Interest

We figure the interest charge on your account separately for each balance type. We do this by applying the daily rate to the daily 
balance for each day in the billing cycle. A separate daily balance is calculated for the following balance types, as applicable: 
purchases and balances subject to different interest rates, plans or special promotions. See below for how this works.

1.  How to get the daily balance. We take the starting balance each day, add any new charges and fees, and subtract any 

payments or credits. This gives us the daily balance.
We apply fees to balance types as follows:

(a) late payment fees are treated as new purchases; and 
(b) debt cancellation fees are added proportionately to each balance.

2.  How to get the daily interest amount. We multiply each daily balance by the daily rate that applies.
3.  How to get the starting balance for the next day. We add the daily interest amount in step 2 to the daily balance from 

step 1.

4.  How to get the interest charge for the billing cycle. We add all the daily interest amounts that were charged during the 

billing cycle.

We charge a minimum of $2.00 of interest in any billing cycle in which you owe interest. This charge is added proportionately 
to each balance type.

We will charge this fee if we do not receive the total minimum payment due on your account by 5 p.m. (ET) on the due date. 
This fee is equal to:

1.  $25, if you have paid your total minimum payment due by the due date in each of the prior six billing cycles.

OR

2.  $35,  if  you  have  failed  to  pay  your  total  minimum  payment  due  by  the  due  date  in  any  one  or  more  of  the  prior  six  

billing cycles.

The late payment fee will not be more than the total minimum payment that was due.

How Fees Work 

Late Payment Fee

Minimum Payment Calculation
Your total minimum payment will be calculated as follows.
The greater of: 

1.  $25, or $35 (which includes any past due amounts) if you have failed to pay the total minimum payment due by the due date in any one or more of the 

prior six billing cycles.
OR 

2.  The sum of:

(a) Any past due amounts; PLUS 
(b) 1% of your new balance shown on your billing statement (excluding any balance in connection with a special promotional purchase with a unique 

payment calculation); PLUS

(c) Any late payment fees charged in the current billing cycle; PLUS 
(d) All interest charged in the current billing cycle; PLUS
(e) Any payment due in connection with a special promotional purchase with a unique payment calculation.

We round up to the next highest whole dollar in figuring your total minimum payment. Your total minimum payment will never be more than your new balance.
Special Promotional Financing Offer Information
At  times,  we  may  offer  you  special  financing  promotions  for  certain  transactions  (“special  promotions”).  The  terms  in  this  Agreement  apply  to  any  special 
promotions. However, any special promotional terms that are different than the terms in this Agreement will be explained on promotional advertising or other 
disclosures provided to you. Below is a description of certain special promotions that may be offered:

•  No Interest if Paid in Full Within 6 Months

•  No Interest if Paid in Full Within 12 Months

•  No Interest if Paid in Full Within 18 Months

•  No Interest if Paid in Full Within 24 Months

For each promotion, if the promotional balance is not paid in full within the promotional period, 
interest will be imposed from the date of purchase at the APR that applies to your account when 
the promotional purchase is made.
At the time your account is opened, this is a variable APR of 26.99%. This APR may vary with 
the market based on the prime rate.

When you make a qualifying purchase under one of these promotions, no interest will be assessed on the purchase if you pay the following (the “promotional balance”) 
in full within the applicable promotional period: (1) the promotional purchase amount, and (2) any related optional credit insurance/debt cancellation charges. If you 
do not, interest will be assessed on the promotional balance from the date of the purchase. Minimum monthly payments are required. Regular account terms apply to  
non-promotional purchases and, after promotion ends, to promotional purchases. Offers are subject to credit approval. These promotional offers may not 
be available at all times for all purchases. Please see any special promotion advertising or other disclosures provided to you for the full terms of any special 
promotion offered.

SECTION III: STANDARD PROVISIONS  
SHOPHQ CREDIT CARD ACCOUNT AGREEMENT

ABOUT THE CREDIT CARD ACCOUNT AGREEMENT

This Agreement. This is an Agreement between you and Synchrony Bank, 170 Election Road, Suite 125, Draper, UT 84020, for your credit card account shown 
above. By opening or using your account, you agree to the terms of the entire Agreement. The entire Agreement includes the four sections of this document and 
the application you submitted to us in connection with the account. These documents replace any other agreement relating to your account that you or we made 
earlier or at the same time.
Parties To This Agreement. This Agreement applies to each accountholder approved on the account and each of you is responsible for paying the full 
amount due, no matter which one uses the account. We may treat each of you as one accountholder and may refer to each of you as “you” or “your”. 
Synchrony Bank may be referred to as “we”, “us” or “our”.

Changes To This Agreement. We may change, add or delete terms of this Agreement, including interest rates, fees and charges.
Special Promotions. The terms of this Agreement apply to any special promotion. However, any special promotional terms that are different than the terms 
in this Agreement will be explained on promotional advertising or other disclosures provided to you.

HOW TO USE YOUR ACCOUNT/CARD

Use Of Your Account. You may use your account only for lawful personal, family or household purposes. You may use your account for purchases from 
ShopHQ.com.
You Promise To Pay. You promise to pay us for all amounts owed to us under this Agreement.
Your Responsibility. Each accountholder will receive a card. You may not allow anyone else to use your account. If you do, or if you ask us to send a card 
to someone else, you will be responsible for paying for all charges resulting from their transactions.
Purchase Limits. To prevent fraud, we may limit the number or dollar amount of purchases you can make in any particular amount of time. We also may 
decline any particular charge on your account for any reason.
Credit Limit. You will be assigned a credit limit that we may increase or decrease from time to time. If we approve a purchase that makes you go over your 
credit limit, we do not give up any rights under this Agreement and we do not treat it as an increase in your credit limit.

HOW AND WHEN TO MAKE PAYMENTS

When Payments Are Due. You must pay at least the total minimum payment due on your account by 5 p.m. (ET) on the due date of each billing cycle. 
Payments received after 5 p.m. (ET) will be credited as of the next day. You may at any time pay, in whole or in part, the total unpaid balance without any 
additional charge for prepayment. If you have a balance subject to interest, earlier payment may reduce the amount of interest you will pay. We may delay 
making credit available on your account in the amount of your payment even though we will credit your payment when we receive it.
Payment Options. You can pay by mail or online. We may allow you to make payments over the phone but we will charge you a fee to make expedited 
phone payments. Your payment must be made in U.S. dollars by physical or electronic check, money order or a similar instrument from a bank located in 
the United States.
How To Make A Payment. You must follow the instructions for making payments provided on your billing statement. If you do not, credit of your payment 
may be delayed up to five days. Your billing statement also explains how information on your check is used.
Payment Allocation. We will apply the required total minimum payment to balances on your account using any method we choose. Any payment you make 
in excess of the required total minimum payment will be applied to higher APR balances before lower APR balances. Applicable law may require or permit us 
to apply excess payments in a different manner in certain situations, such as when your account has a certain type of special promotion.

INFORMATION ABOUT YOU 

Using and Sharing Your Information. When you applied for an account, you gave us and ValueVision Media, Inc. information about yourself that we 
could share with each other. ValueVision Media, Inc. will use the information in connection with the credit program and for things like creating and updating 
its records and offering you special benefits. More information about how we use and share information is set forth in the privacy policy for your account. 
Address/Phone Change. You agree to tell us right away if you change your address or phone number(s). We will contact you at the address or phone 
number in our records until we update our records with your new address or phone number. 
Consent  To  Communications.  You  consent  to  us  contacting  you  using  all  channels  of  communication  and  for  all  purposes.  We  will  use  the  contact 
information you provide to us. You also consent to us and any other owner or servicer of your account contacting you using any communication channel. 
This may include text messages, automatic telephone dialing systems and/or an artificial or prerecorded voice. This consent applies even if you are charged 
for the call under your phone plan. You are responsible for any charges that may be billed to you by your communications carriers when we contact you.
Telephone Monitoring. For quality control, you allow us to listen to and/or record telephone calls between you and us.

IMPORTANT INFORMATION ABOUT YOUR ACCOUNT 

Closing Your Account. You may close your account at any time by sending a letter to the address shown on your billing statement or calling customer 
service. We may close your account at any time, for any reason. If your account is closed, you must stop using it. You must still pay the full amount you owe 
and this Agreement will remain in effect until you do.
Collection Costs. If we ask an attorney who is not our salaried employee to collect your account, we may charge you our collection costs. These include 
court costs and reasonable attorneys’ fees.
Credit Bureau Reporting. We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your 
account may be shown in your credit report. Tell us if you think we reported wrong information about you to a credit bureau. Write to us at P.O. Box 965005, 
Orlando, FL 32896-5005. Tell us what information is wrong and why you think it is wrong. If you have a copy of the credit report that includes the wrong 
information, send us a copy. 
Default. You are in default if you make a late payment, do not follow any other term of this Agreement or become bankrupt or insolvent. If you default or 
upon your death, we may (a) request payment of the full amount due right away, (b) take legal action to collect the amounts owed, and/or (c) take any other 
action allowed. 
Disputed Amounts. The billing rights summary in section IV of this Agreement describes what to do if you think there is a mistake on your bill. 
If you send us correspondence about a disputed amount or payment, you must send it to the address for billing inquiries. We do not give up 
any rights under this Agreement if we accept a payment marked “payment in full” or given with any other conditions or limitations.
Unauthorized Use. If your card is lost, stolen or used without your consent, call us immediately at 1-866-597-1513. You will not be liable for unauthorized 
use on your account, but you will be responsible for all use by anyone you give your card to or allow to use your account.

IMPORTANT INFORMATION ABOUT THIS AGREEMENT 

Assignment. We may sell, assign or transfer any or all of our rights or duties under this Agreement or your account, including our rights to payments. We 
do not have to give you prior notice of such action. You may not sell, assign or transfer any of your rights or duties under this Agreement or your account.
Enforceability. If any part of this Agreement is found to be void or unenforceable, all other parts of this Agreement will still apply.
Governing Law. Except as provided in the Resolving a Dispute with Arbitration section, this Agreement and your account are governed by federal law and, 
to the extent state law applies, the laws of Utah without regard to its conflicts of law principles. This Agreement has been accepted by us in Utah.
Waiver. We may give up some of our rights under this Agreement. If we give up any of our rights in one situation, we do not give up the same right in  
another situation.

RESOLVING A DISPUTE WITH ARBITRATION 

PLEASE  READ  THIS  SECTION  CAREFULLY.  IF  YOU  DO  NOT  REJECT  IT,  THIS  SECTION  WILL  APPLY  TO  YOUR  ACCOUNT,  AND  MOST 
DISPUTES BETWEEN YOU AND US WILL BE SUBJECT TO INDIVIDUAL ARBITRATION. THIS MEANS THAT: (1) NEITHER A COURT NOR A 
JURY WILL RESOLVE ANY SUCH DISPUTE; (2) YOU WILL NOT BE ABLE TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING; 
(3) LESS INFORMATION WILL BE AVAILABLE; AND (4) APPEAL RIGHTS WILL BE LIMITED.

•  What claims are subject to arbitration

1.  If either you or we make a demand for arbitration, you and we must arbitrate any dispute or claim between you or any other user of your account, 

and us, our affiliates, agents and/or ValueVision Media, Inc. if it relates to your account, except as noted below.

2.  We will not require you to arbitrate: (1) any individual case in small claims court or your state’s equivalent court, so long as it remains an individual 
case in that court; or (2) a case we file to collect money you owe us. However, if you respond to the collection lawsuit by claiming any wrongdoing, 
we may require you to arbitrate.

3.  Notwithstanding any other language in this section, only a court, not an arbitrator, will decide disputes about the validity, enforceability, coverage or 
scope of this section or any part thereof (including, without limitation, the next paragraph of this section and/or this sentence). However, any dispute 
or argument that concerns the validity or enforceability of the Agreement as a whole is for the arbitrator, not a court, to decide.

•  No Class Actions

YOU AGREE NOT TO PARTICIPATE IN A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION AGAINST US IN COURT 
OR  ARBITRATION.  ALSO,  YOU  MAY  NOT  BRING  CLAIMS  AGAINST  US  ON  BEHALF  OF  ANY  ACCOUNTHOLDER  WHO  IS  NOT  AN 
ACCOUNTHOLDER ON YOUR ACCOUNT, AND YOU AGREE THAT ONLY ACCOUNTHOLDERS ON YOUR ACCOUNT MAY BE JOINED IN A 
SINGLE ARBITRATION WITH ANY CLAIM YOU HAVE.
If a court determines that this paragraph is not fully enforceable, only this sentence will remain in force and the remainder will be null and void, and the 
court’s determination shall be subject to appeal. This paragraph does not apply to any lawsuit or administrative proceeding filed against us by a state or 
federal government agency even when such agency is seeking relief on behalf of a class of borrowers, including you. This means that we will not have 
the right to compel arbitration of any claim brought by such an agency.

•  How to start an arbitration, and the arbitration process

1.  The  party  who  wants  to  arbitrate  must  notify  the  other  party  in  writing.  This  notice  can  be  given  after  the  beginning  of  a  lawsuit  or  in  papers  filed 
in  the  lawsuit.  Otherwise,  your  notice  must  be  sent  to  Synchrony  Bank,  Legal  Operation,  P.O.  Box  29110,  Shawnee  Mission,  KS  66201-5320,  
ATTN: ARBITRATION DEMAND. The party seeking arbitration must select an arbitration administrator, which can be either the American Arbitration 
Association  (AAA),  1633  Broadway,  10th  Floor,  New  York,  NY  10019,  www.adr.org,  1-800-778-7879,  or  JAMS,  620  Eighth  Avenue,  34th  Floor, 
New York, NY 10018, www.jamsadr.com, 1-800-352-5267. If neither administrator is able or willing to handle the dispute, then the court will appoint  
an arbitrator.

2.  If a party files a lawsuit in court asserting claim(s) that are subject to arbitration and the other party files a motion with the court to compel arbitration, 

which is granted, it will be the responsibility of the party asserting the claim(s) to commence the arbitration proceeding.

3.  The arbitration administrator will appoint the arbitrator and will tell the parties what to do next. The arbitrator must be a lawyer with at least ten years 
of legal experience. Once appointed, the arbitrator must apply the same law and legal principles, consistent with the FAA, that would apply in court, 
but may use different procedural rules. If the administrator’s rules conflict with this Agreement, this Agreement will control.

4.  The arbitration will take place by phone or at a reasonably convenient location. If you ask us to, we will pay all the fees the administrator or arbitrator 
charges, as long as we believe you are acting in good faith. We will always pay arbitration costs, as well as your legal fees and costs, to the extent 
you prevail on claims you assert against us in an arbitration proceeding which you have commenced.

•  Governing Law for Arbitration

This Arbitration section of your Agreement is governed by the Federal Arbitration Act (FAA). Utah law shall apply to the extent state law is relevant 
under the FAA. The arbitrator’s decision will be final and binding, except for any appeal right under the FAA. Any court with jurisdiction may enter 
judgment upon the arbitrator’s award.

•  How to reject this section

You  may  reject  this  Arbitration  section  of  your  Agreement.  If  you  do  that,  only  a  court  may  be  used  to  resolve  any  dispute  or  claim.  To 
reject this section, you must send us a notice within 60 days after you open your account or we first provided you with your right to reject 
this section. The notice must include your name, address and account number, and must be mailed to Synchrony Bank, P.O. Box 965012,  
Orlando, FL 32896-5012. This is the only way you can reject this section.

SECTION IV: OTHER IMPORTANT INFORMATION 
SHOPHQ CREDIT CARD ACCOUNT AGREEMENT

This section of the agreement includes state notices, billing rights summary and rewards terms (if applicable) and is not required to be provided as part of the 
credit card agreement posted online or provided to the CFPB.

FR833282333_SHOPHQ CREDIT CARD 
T&C PLCC PDF
9/14