VISA® CARDHOLDER AGREEMENT 

In this agreement, the words “you” and “your” mean the cardholder or holders and anyone else you authorize to use the 
credit card account.  The words “we”, “us” or “our” mean Eastman Credit Union.  The word “account” means your Visa® 
credit card line of credit. 

1. OTHERS USING YOUR ACCOUNT. You agree to be responsible for all obligations incurred through the authorized 
use of the account.  Use of the account by you or by anyone for your benefit, or with your actual, implied or apparent 
authority shall be authorized use.  Until you notify us in writing to the contrary, use of the account by your spouse or 
children or any person who is a member of your immediate household shall be an authorized use. 

2. AGREEMENT TO TERMS.  In accordance with your request, we have opened an account for you.  Your signature on 
the application, your retention of the Card, and/or your use of the account in any way means you agree to the terms of this 
Agreement and the provisions of the Card itself.  This Agreement governs your Account and use of the Card we have 
issued to you.  We will pay member merchants for goods and services you obtain by use of the Card and make other 
loans to you on terms explained later in this Agreement.  You authorize us to charge your Account for all such amounts, 
and for other amounts advanced to third parties on your behalf.  This includes without limitation, any amounts we advance 
on your behalf as a result of any Card related services offered by Visa U.S.A., Inc. 

3. PROMISE TO PAY.  You promise to pay the total amount owed for any goods and services purchased or cash 
advances obtained through the authorized use of the Account. You also promise to pay any FINANCE CHARGES, fees or 
other charges you owe.  If your Account is a joint account, you and your joint account holder each promise to pay and are 
jointly and individually responsible for all amounts due on the Account.   We may issue additional Cards to other persons 
you authorize to use your Account if either Borrower asks us to do so.  However, you are responsible for all charges made 
by any person(s) you have authorized to use your account.   

4. CREDIT LINE.  You will be notified of your Credit Line (limit).  You promise that the total balance of purchases and 
cash advances will not exceed that limit.  You may request an increase in your Credit Line, which must be approved by 
our credit committee or loan officer.  By giving you written notice our credit committee may change your interest rate from 
time to time, or with good cause, may change your Credit Line or revoke your card and terminate this agreement.  Good 
cause includes your failure to comply with this Agreement, or our reevaluation of your creditworthiness.  You may also 
terminate this Agreement at any time but termination by either of us does not affect your obligation to pay the account 
balance.  The cards remain our property and you must recover and surrender to us all cards upon our request and upon 
termination of this Agreement.  (Cut them in half for safety.) 

5. MINIMUM PAYMENTS.  You can make full payment at any time.  If you don't, you must make the minimum payment 
shown on your statement within 25 days of the closing date reflected on the statement.  Your minimum payment will be 
2.5% of your new balance as shown on your statement, but at least $25.00.  However, if the new balance as shown on 
your statement is less than $25.00 you pay only the balance owed. 

6. IRREGULAR PAYMENTS.  You agree that we may accept partial payments of amounts due or late payments without 
losing any of our rights under this Agreement.  You also agree that we may accept checks and money orders marked 
"payment in full" or otherwise purporting to be in full satisfaction of your outstanding balance without accepting any such 
condition or losing any of our rights in this Agreement. 

7. HOW WE APPLY YOUR PAYMENTS.  Loan payments are applied in the following order: unpaid finance charges, 
previously billed miscellaneous charges, and principal reduction.  The principal reduction portion of the payment is 
credited to balances in the following order:  cash advance, balance transfer, and finally purchases.    

8. FINANCE CHARGES.  You can avoid FINANCE CHARGES (interest) on purchases by paying the full amount of the 
New Balance of Purchases each month within 25 days of your statement closing date.  Otherwise, the New Balance of 
Purchases, and subsequent purchases from the date they are posted to your account will be subject to a FINANCE 
CHARGE.  Cash advances are always subject to a FINANCE CHARGE from the date they are posted to your account.  
FINANCE CHARGES are calculated using the average daily principal balances of purchases and cash advances in the 
account.  The principal balances of purchases and cash advances are determined each day during the statement period, 
beginning with the principal portion of your Previous Balances, reduced by payments you make and credits we apply, and 
increased by purchases and cash advances you make and debit adjustments we make during the statement period.  The 

 
 
 
 
 
 
 
 
 
 
 
 
daily principal balances are totaled, and divided by the number of days in the statement period, to produce separate 
average daily principal balances for purchases and cash advances to which the periodic rate is then applied.    

9A. VARIABLE RATE ACCOUNTS. If your VISA account has a variable rate, your interest rate is based on the Prime 
Rate published in the Wall Street Journal on the last business day of the month plus a margin that is based on your 
creditworthiness. Your interest rate will change if the Prime Rate changes.  Any changes in your interest rate will affect the 
amount of interest you pay and your minimum payment.  The interest rate will be adjusted on the first business day 
following your next statement date.  If two rates are reported in the Journal, the higher rate will be used.  Your maximum 
percentage rate can be 18.00% (Daily periodic rate 0.04932%).  Any request for a change in your account could result in 
a change in your rate and terms.  Please contact ECU for a copy of current rate information, or see your notification of 
cardholder approval for your rate. 

9B. FIXED RATE ACCOUNTS. If your VISA account has a fixed rate, Eastman Credit Union will set the ANNUAL 
PERCENTAGE RATE based on your creditworthiness.  Your fixed ANNUAL PERCENTAGE RATE is between 9.90% 
(Daily periodic rate 0.02712%) and 18.00% (Daily periodic rate 0.04932%).  (See your notification of cardholder approval 
for your rate.)     

10. DISPUTES.  You agree to accept monthly statements we mail you as being correct unless you notify Fidelity (1-800-
600-5249) of any alleged errors within the time period prescribed by law.  Your rights to dispute billing errors are set forth 
in this Agreement.  Even though an amount is in dispute you understand that you must pay the required minimum 
payment that is due less the portion attributable to the disputed amount.   

11. FAILURE TO HONOR CARD.  We are not responsible if anyone refuses to honor the Card.  If there is a problem with 
merchandise or services obtained with the Card, you may have the right not to pay the remaining amount due on them.  
An explanation of your rights is stated later in this agreement.  We will have no responsibility for merchandise or services 
purchased with the Card unless required by law. 

12. CHANGE OF NAME, ADDRESS OR EMPLOYMENT.  You agree to give us your new information if you move, 
change your name or change your employment.  You will write this information on the payment stub of your periodic 
statement and return it with your monthly payment so we can change our records. 

13. FINANCIAL AND OTHER INFORMATION.  You agree to promptly provide us, from time to time upon request, with 
current information regarding you and your financial affairs.  You authorize us to receive, from time to time, information 
from others concerning you and your credit accounts, and to answer questions from others regarding our credit 
experience with you. 

14. LOST OR STOLEN CARD/UNAUTHORIZED USE.  If you report your card as lost/stolen or having been used without 
authorization upon discovering the loss, your liability is zero.  There may be exceptions to the extent allowed under 
applicable law if our investigation reveals you failed to take necessary steps to prevent unauthorized use of your card. 

You agree to notify us promptly of the loss, theft, or possible unauthorized use of the Card by calling the following 
number(s): (Call collect if necessary.) Monday-Friday (7:30 AM-5:30 PM EST) 423-229-8200 or 1-800-999-2ECU, after 
hours and holidays 1-800-453-4270. 

15. NOTICES.  If we have to notify you of anything concerning your credit card account, we will use your name and 
address as it appears in our records.  If we do this, the notice will be effective. 

16. AUTOMATED EQUIPMENT.  Transactions effected with electronic equipment shall be subject to the rules and 
regulations applicable to the use of such equipment.  You agree that we will incur no liability by reason of any failure of 
automated teller machines or similar equipment. 

17. SECURITY INTEREST.  To secure your account, you grant us a purchase money security interest under the Uniform 
Commercial Code in any goods you purchase through the account.  Collateral securing other loans may also secure this 
account.   

18.  DEFAULT.  You will be in default if you fail to make any payment when due, exceed your credit limit under any 
account, die, file or otherwise become subject to any bankruptcy or insolvency proceedings or do not comply with any of 
the terms governing any account with us.  If you default, we may, at our option, declare any amounts you owe under any 
or all accounts to be immediately due and payable.  Also, we may revoke the privileges attaching to any or all Card(s), 
adjust the Annual Percentage Rate due to adverse conditions, cancel the Card(s) and terminate this Agreement as to 
future Purchases and Cash Advances. 

 
 
 
 
 
 
 
 
 
 
 
 
 
19.  COLLECTION COSTS.  You promise to pay all collection costs, including attorneys’ fees in the amount of 25% of the 
outstanding balance on your account or as permitted by law.   

20.  RETURNS AND ADJUSTMENTS.  Merchants and others who honor the Card may give credit for returns or 
adjustments, and they will do so by sending us a credit slip which we will post to your account.  If your credits and 
payments exceed what you owe us, we will deposit the excess funds in your regular share account.  It is the seller's 
responsibility to promptly mail or deliver the credit to us so we can credit your account.  We aren't responsible for the 
seller's failure to mail or deliver the credit promptly.   

21. LATE/COLLECTION CHARGE.  You promise to pay a late/collection charge if we have not received the minimum 
payment within 15 days after the end of your permitted 25-day payment period. (The permitted 25-day payment period is 
explained under the "Minimum Payments" section.) The late/collection charge will be $25.00 or an amount equivalent to 
your monthly minimum payment, whichever is less.  However, you will not be required to pay a late/collection charge more 
than once on the same late amount, even if that amount remains past due for more than one billing period.  You agree not 
to use your account to make purchases or cash advances from the time a late/collection charge is imposed until you bring 
your account current by making the minimum payment which you have failed to make. 

22.  DRAFTS/BALANCE TRANSFERS.   We may issue Drafts for use with your Account or process balance transfer 
requests on your Account.  The amount of each Draft or balance transfer will be charged to your Account as a Cash 
Advance.  There is no charge for supplying Drafts or processing balance transfer requests.  Drafts must be used only by 
the account holder and must be completed and signed in the same way as a regular personal check.  You may use the 
Drafts issued the way you use regular checks, however, you cannot use a draft to pay any amount owed under the 
Agreement.  We reserve the right to refuse payment of any Draft presented under the following circumstances:  

(a) If you are in default under this Agreement. 
(b) If your right to use Drafts is cancelled or suspended. 

23. CHANGES IN AGREEMENT.  You agree that the terms of this Agreement may be changed from time to time upon 
notice, when required by law, being placed in the mail not less than 45 days prior to the effective date of the change.  Any 
such changes shall be applicable to all balances outstanding on the effective date of the change. 

24.  INVALIDITY.   If one or more provisions of this agreement are declared invalid or unenforceable, the remaining 
conditions and terms stand on their own and won't be affected. 

25.  WHAT LAW APPLIES?  This agreement and all transactions under it will be governed by laws of the State of 
Tennessee and the laws of the United States.     

 26.  ILLEGAL TRANSACTIONS.  You agree that you will not use your Account/Card to engage in any illegal activities, 
including but not limited to Online Gambling.  If you use your Account/Card to engage in any illegal activities you will 
nevertheless be liable for these activities. 

27.  CHARGES MADE IN FOREIGN CURRENCY (International transactions).  If you incur a charge in foreign 
currency, it will be billed to your account in U.S. Dollars.  The exchange rate between the transaction currency and the 
billing currency used for processing international transactions is a rate selected by Visa from the range of rates available 
in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself 
receives or the government-mandated rate in effect for the applicable central processing date.  You will also be assessed 
an International Service Assessment fee (ISA fee) by Visa.  This fee is imposed by Visa operating regulations for 
international transactions.  The ISA fee may be either a 0.8% currency exchange fee for single currency transactions 
(transactions made internationally without a currency conversion) or a 1% currency exchange fee for multi-currency 
international transactions (transactions made internationally that require a currency conversion).  The ISA fee is added to 
the amount of the purchase, cash advance, or credit and is retained by Visa.  This fee will post to your account as a 
separate transaction.  Please note that a credit to your account may not be fully offset due to changes in the exchange 
rate; therefore, you will be responsible for the difference. 

28.  USE OF CARD.  Use of the card signifies agreement to the current conditions set forth by the financial institution.   

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
PROGRAMANNUAL PERCENTAGE RATE³HOW TO AVOID PAYING INTEREST ON PURCHASESFOR CREDIT CARD TIPS FROM THE FEDERAL RESERVE BOARDTRANSACTION FEES: Purchases, Balance Transfers or Cash AdvancesLATE PAYMENT FEESANNUAL FEESPENALTY FEES:  Over-the-Credit Limit or Returned PaymentVisa® INTERNATIONAL SERVICE ASSESSMENT (ISA) FEECLASSIC, GOLD & SECURE FIXED            Eastman Credit Union will set your fixed APR based on your creditworthiness.  You will be informed of your specific APR before you become contractually liable for the account.Minimum fixed rate 10.90% to a Maximum fixed rate 18.00% Based on creditworthinessYour due date is at least 25 days after the close of each billing cycle.  We will not charge you any interest on purchases if you pay your entire balance by the due date each month.  We will begin charging interest on cash advances and balance transfers on the transaction date.To learn more about factors to consider when applying for or using a credit card, visit the website of the Federal Reserve Board at http://www.federalreserve.gov/creditcard. NONEUp to $25NONENONEVisa charges an ISA fee of up to 1% on most international transactions. CLASSIC & GOLD VARIABLE¹ Based on Prime Rate Plus a margin based on your creditworthiness.  You will be informed of your specific APR before you become contractually liable for the account.  Your interest rate may change.APR may vary.  Currently 7.75% to 16.75% Based on creditworthinessYour due date is at least 25 days after the close of each billing cycle.  We will not charge you any interest on purchases if you pay your entire balance by the due date each month.  We will begin charging interest on cash advances and balance transfers on the transaction date.To learn more about factors to consider when applying for or using a credit card, visit the website of the Federal Reserve Board at http://www.federalreserve.gov/creditcard. NONEUp to $25NONENONEVisa charges an ISA fee of up to 1% on most international transactions.PLATINUM PREFERRED² FIXEDLow fixed rate 9.90%Your due date is at least 25 days after the close of each billing cycle.  We will not charge you any interest on purchases if you pay your entire balance by the due date each month.  We will begin charging interest on cash advances and balance transfers on the transaction date.To learn more about factors to consider when applying for or using a credit card, visit the website of the Federal Reserve Board at http://www.federalreserve.gov/creditcard. NONEUp to $25NONENONEVisa charges an ISA fee of up to 1% on most international transactions.Minimum Monthly Payment - 2.5% of your new balance, but at least $25.00.  Balances under $25.00 must be paid in full.How We will Calculate Your Balance:  We use a method called "average daily balance (including new purchases)".  See your account agreement for more details.Billing Rights:  Information on your rights to dispute transactions and how to exercise those rights is provided in your account agreement.IMPORTANT CREDIT TERMS REGARDING YOUR ECU VISA® CLASSIC, GOLD, SECURE OR PLATINUM CARD²Platinum Preferred offers a Rewards Program - for every dollar spent (purchases only), you earn one point toward various gift items and travel services.³APR information is accurate as of May 10, 2010, and may change after that.  To find out what may have changed, write to ECU, P.O. Box 1989, Kingsport, TN 37662 or call 423-229-8200 or 800-999-2328.  Illinois residents may contact the Illinois Commissioner of Bank and Trust Companies for comparative information on interest rates, charges, fees and grace periods, at State of Illinois CIP, P.O. Box 10181, Springfield, IL 62791 or (800)634-5452.  Visa® is a federally registered service mark of Visa U.S.A., Inc.¹The U.S. Prime Rate used to determine your APRs for each billing period is the U.S. Prime Rate published in the Wall Street Journal on the last business day of the month.  If two rates are reported, the higher rate will be used.FeesYOUR BILLING RIGHTS- KEEP THIS NOTICE FOR FUTURE USE 

This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act. 

NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL 

If you think your bill is wrong, or need more information about a transaction on your bill, write us on a separate sheet at: 

                       Fidelity                      
                       Card Services 
                       P. O. Box 30945 
                       Tampa, FL 33630-3495 

Phone - 1-800-600-5249 
Fax -      1-866-451-6263 

Write to us as soon as possible.  We must hear from you no later than 60 days after we have sent you the first bill on 
which the error or problem appeared.  You can telephone us, but doing so will not preserve your rights.  If you prefer to 
contact ECU directly, you may call 1-800-999-2328 or email us at ecenter@ecu.org. 

Whether you report the error or problem by letter or phone, please provide: 

(a) Your name and account number 
(b) The dollar amount of suspected error. 
(c) Describe the error and explain, if you can, why you believe there is an error.  If you need more     information, 
describe the item you are not sure about. 

If you have authorized ECU to pay your credit card bill automatically from your share or share draft account, you can stop 
the payment of any amount you think is wrong.  To stop the payment, a separate letter must reach us three business days 
before the automatic payment is scheduled to occur.  Mail to:  ECU Card Services, P.O. Box 1989, Kingsport, TN  37662 

YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE RECEIVE YOUR WRITTEN NOTICE 

We must acknowledge your letter within 30 days, unless we have corrected the error by then.  Within 90 days, we must 
either correct the error or explain why we believe the bill was correct. After we receive your letter, we cannot try to collect 
any amount you question, or report you as delinquent.  We can continue to bill you for the amount you question, including 
finance charges, we can apply any unpaid amount against your credit limit.  You do not have to pay any questioned 
amount while we are investigating, but you are still obligated to pay parts of your bill not in question. 

If we find that we made a mistake on your bill, you will not have to pay any finance charges related to any questioned 
amount.  If we didn't make a mistake, you may have to pay finance charges and you will have to make up any missed 
payments on the questioned amount.  In either case, we will send you a statement of the amount you owe and the date 
that it is due. 

If you fail to pay the amount that we think you owe, we may report you as delinquent.  However, if our explanation does 
not satisfy you and you write to us within ten days telling us that you still refuse to pay, we must tell anyone we report you 
to that you have a question about your bill.  And, we must tell you the name of anyone we reported you to.  We must tell 
anyone we report you to that the matter has been settled between us when it finally is. 

If we don't follow these rules, we can't collect the first $50 of questioned amount, even if your bill was correct. 

SPECIAL RULE FOR CREDIT CARD PURCHASES 

If you have a problem with the quality of property or services that you have purchased with a credit card, and you have 
tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due 
on the property or services.  There are two limitations to this right: 

(a) You must have made the purchase in your home state, or if not within your home state within 100 miles of your current 
mailing address,  

and 

(b) the purchase price must have been more than $50. 

These limitations do not apply if we own or operate the merchant or if we mailed you the advertisement for the property or 
services.