PLATINUM SECURED CREDIT CARD AGREEMENT 
Thank you for opening a Platinum Secured credit card account (“Account”) with us.

1
Agreement

Agreement.  This  Credit  Card  Agreement  and  the  Credit  Card 
Account  Opening  Disclosures  (together,  “Agreement”)  describe 
the terms and conditions of the Account offered by The Golden 1  
Credit  Union  (“Golden  1”,  “we”,  “us”,  and  “our”).  In  this 
Agreement, “you” or “your” means each applicant for the Account. 
This Agreement is your contract with us.

Accepting this Agreement. You accept the terms and conditions 
of this Agreement by using or activating any credit card we issue 
to access your Account (“Card”). If you have a joint Account, each 
of you is bound by this Agreement. Please read this Agreement 
carefully before using your Card and keep a copy for your records. 
If you do not agree to these terms and conditions, DO NOT USE 

the Card and notify us immediately that you wish to cancel your 
Account. For your safety, if you have received a Card  to access 
the  Account,  destroy  it  when  you  notify  us  of  your  Account 
cancellation. You agree to follow the terms of this Agreement as 
long as your Account remains open or has a balance. 

Changes  to  this  Agreement.  We  may  change  the  terms  of  this 
Agreement  from  time  to  time  subject  to  applicable  law.  When 
required, we will give you advance written notice of the changes 
and  a  right  to  reject  them.  We  may  require  you  to  close  your 
Account or take other actions if you reject the changes. We may 
change or discontinue any benefit, reward, service or feature of 
your Account at any time for any reason.

2 
Collateral, Pledge and Security Interest

Collateral.  Your  Account  is  a  secured  credit  card  account.  As  a 
condition to receiving your Card, you agree to open with Golden 1 
a  Secured  Share  collateral  account  in  your  name  (“Collateral 
Account”). Your approved credit limit will be equal to your initial 
deposit amount in the Collateral Account. 

Pledge  and  Grant  of  Security  Interest.  To  ensure  repayment  of 
your obligations on the Account, including fees and interest, you 
assign, transfer, pledge, and grant a security interest to Golden 1 
in all current and after-acquired funds, including interest, in the 
Collateral  Account.  The  Collateral  Account  secures  repayment 
of  your  Account,  and  we  may  use  the  funds  in  the  Collateral 
Account to repay any and all amounts you owe, including, without 
limitation,  interest,  fees  and  charges  that  may  accrue  on  your 
Account.  You  acknowledge  that  we  have  exclusive  control  over 
the  Collateral  Account.  You  understand  that  the  pledged  funds 
will not be available for withdrawal while the Collateral Account 
secures your Account. If you fail to maintain the required amount 
in the Collateral Account, we may, at our option, cancel your Card 
and declare the entire balance due and payable.

Interest.  The  Collateral  Account  is  an  interest  bearing  account, 
and  we  will  pay  interest  on  the  funds  held  in  the  Collateral 
Account. Interest will be added to the Collateral Account and will 
secure repayment of your obligations on the Account. 

Default.  Upon  any  default  under  this  Agreement  or  if  your 
Account  is  closed  for  any  reason,  you  agree  that,  in  addition 
to  any  other  rights  we  may  have,  we  have  the  right  to  redeem, 
collect  and  withdraw  any  part  or  the  full  amount  on  deposit 
in  the  Collateral  Account  without  notice  to  you  or  demand 
for  payment,  and  apply  these  funds  toward  any  outstanding 
obligations on your Account. Any excess funds remaining in the 
Collateral  Account  will  be  transferred  to  your  primary  savings 
account  with  us.  If  the  funds  in  your  Collateral  Account  are 
insufficient  to  cover  all  your  obligations  on  the  Account,  you 
will be responsible for the repayment of any remaining balance. 

SECURITY  INTEREST  IN  DEPOSITS.  By  using  your  Card, 
you acknowledge and agree that you have voluntarily granted 
us  a  security  interest  in  all  shares,  payment  on  shares, 
dividends  on  shares,  and  deposits  (excluding  Individual 
Retirement Account shares), which you now have or hereafter 
may have at Golden 1. If your Account becomes delinquent, 
this security interest may be used without further notice to 
pay all or part of such delinquency. 

3 
Your Responsibilities

Promise to Pay. You promise to pay for all amounts due on your 
Account,  including  purchases,  balance  transfers,  and  cash 
advances made by you or any person authorized by you to use the 
Card, and any fees and interest charges on your Account. We may 
limit or close your Account, but the terms of this Agreement will 
apply until you repay us in full. 

Changes  to  Account  Information.  You  provided  certain  personal 
information  to  us  when  you  opened  your  Account.  You  agree  to 
promptly notify us of any changes to your personal information, 
including  your  name,  address,  email  address,  and  telephone 
number. You may notify us through Online Banking, write to us, 
call us at 1-877-465-3361, or complete the change of address 

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notification section provided on the remittance coupon included 
with your monthly billing statement.

Joint Credit. If you have applied for a joint Account, you will be 
jointly and severally liable for any credit extended pursuant to this 
Agreement. If you close your joint Account, you will continue to 
be jointly and severally obligated to repay the outstanding balance 
of the Account under the terms of this Agreement.

Authorized Users. If you request, we may issue Cards that access 

your  Account  to  authorized  users.  Use  of  your  Account  by  an 
authorized  user  is  subject  to  the  terms  of  this  Agreement.  You 
understand  that  an  authorized  user  will  have  access  to  your 
Account  and  Account  information.  You  are  responsible  for  any 
use  of  your  Account  by  an  authorized  user  or  anyone  else  that 
you permit to use your Account. You must notify us if you want 
an authorized user to stop using your Account. If an authorized 
user is removed from your Account, you will be mailed a new Card 
with a new number.

4 
Using Your Account

Your Card. Please sign the Card immediately after you receive it. 
The Card is valid during the dates provided on the front. We may 
replace your Card with another card at any time. You agree to take 
reasonable steps to prevent the unauthorized use of your Card and 
Account. Each Card issued on your Account is our property, and 
you agree to return it to us or destroy it upon our request. Use of 
your Card is subject to the terms of Visa U.S.A. Inc. regulations. 

Uses  of  Your  Account/Card.  You  may  use  your  Account  for 
purchases,  balance  transfers,  and  cash  advances.  You  will  be 
able to use your Card to buy goods and services at any merchants 
accepting Visa credit cards. You may use your Card to obtain a cash 
advance at any Golden 1 branch or at a branch of any financial 
institution that accepts Visa credit cards. You may also use your 
Card together with your Personal Identification Number (“PIN”) 
to  obtain  cash  advances  from  any  Automated  Teller  Machine 
(“ATM”) displaying the Visa logo. For your protection, keep your 
PIN  safe  and  confidential  at  all  times.  Do  not  give  your  PIN  to 
anyone,  write  it  on  your  Card  or  keep  it  with  your  Card.  If  you 
lose your Card or believe that someone has gained unauthorized 
access to your PIN, you must contact us immediately. 

Credit Limit. Your credit limit is disclosed to you when you open 
your Account and on each monthly billing statement. Purchases 
will not be authorized if they exceed your available credit limit. 
Your Account balance may exceed your credit limit due to interest 
and/or fees that are imposed on your Account. You must pay the 
excess  amount  immediately.  You  are  responsible  for  the  total 
balances  at  all  times,  even  if  your  balance  exceeds  your  credit 
limit. We may change your credit limit at any time. If we accept 
a payment from you in excess of your outstanding balance, your 
available credit limit will not be increased by the amount of the 
overpayment, nor will we be required to authorize transactions for 
an amount in excess of your credit limit. 

Authorizations. We do not guarantee authorization of a transaction, 
either by us or by a third party, even if you have sufficient credit 
available. We are not responsible if anyone refuses to accept your 
Card for any reason. We reserve the right to decline any transaction 
for any reason, including default, suspected fraudulent or unlawful 
activity,  Internet  gambling,  or  any  indication  of  increased  risk 
related to a transaction or the Account. We are not responsible for 
any losses associated with a declined transaction. We also may 
limit the number of transactions that may be approved in one day. 
If we detect unusual or suspicious activity, we may suspend your 
credit privileges until we can verify the activity, or we may close 
the Account. 

Consumer Purposes. You may use your Account only for personal, 
family, or household purposes. You are not permitted to use your 
Account  for  business  or  commercial  purposes.  If  you  use  your 
Account for business purposes, this Agreement still applies and 
you  must  pay  us  for  the  transactions  incurred.  In  addition,  we 
may close your Account.

Impermissible Transactions. We prohibit the use of your Account 
for  any  transaction  that  is  unlawful  under  applicable  laws.  You 
must not use or try to use your Card and/or Account for Internet 
gambling or any transactions that are illegal or not permitted by 
us. Impermissible transactions include activities that abuse our 
products  and  services,  including,  without  limitation,  excessive 
cash-equivalent transactions or a pattern of payments in excess 
of your outstanding balance, and any other activities deemed by 
us to be suspicious, fraudulent, dishonest or deceptive. If you use 
your Account for such transactions, this Agreement still applies 
and you must pay us for those transactions according to the terms 
of this Agreement. You may also have to reimburse the payment 
card  network  and  us  for  any  damages  and  expenses  resulting 
from  that  use.  If  we  have  reason  to  believe  that  your  Card  is 
used for unlawful or fraudulent activities, Internet gambling, or 
transactions deemed by us impermissible or likely to cause a loss 
to Golden 1, we may, at our option, restrict or suspend access to 
your Account or any of its features, or close your Account without 
prior notice.

Third Party or Mobile Devices. Smart phones, tablets, and other 
electronic  devices  allow  you  to  store  or  electronically  present 
your  Account  information,  and  engage  in  credit  transactions 
without presenting your Card (such as through a mobile wallet). 
Any purchases or transactions made through such third party or 
mobile devices are covered by this Agreement and subject to its 
terms  and  conditions.  We  do  not  control  third  party  or  mobile 
devices and cannot guarantee the performance of any such device 
or any third party. You agree to protect the security of the device 
the same as you would your Card. 

Transaction  Limits.  Transaction 
including,  without 
limitation,  on  cash  advances  at  an  ATM,  may  be  imposed  for 
security reasons by us or ATM owners. 

limits, 

Notice  Regarding  ATM  Fees  by  Others.  When  you  use  an  ATM 
not owned by us, you may be charged a fee by the ATM operator 
of  any  network  used  to  complete  the  transaction.  You  may  be 
charged a fee for a balance inquiry even if you do not complete 
a funds transfer. Any such fees must be displayed at the ATM or 
point of sale terminal location.

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5 
Payments and Fees

Billing  Statements.  You  will  receive  a  billing  statement  in  the  
mail  each  month  there  is  a  balance  on  your  Account.  You  may 
receive  your  billing  statements  electronically  by  enrolling  in 
Visa Online Statements by signing on to your online account at  
www.golden1.com. Your billing statement will provide instructions 
for making payments, including the amounts due and the due date 
for receiving your payment. If applicable, your billing statement 
will  show  your  minimum  payment  amount,  which  includes  any 
past due amounts. Your payment due date is typically the same 
day of the month every month. You may request a change to your 
monthly due date. 

Minimum  Monthly  Payments.  To  avoid  a  late  payment  fee,  you 
must pay us at least the minimum payment amount by the date 
and time provided in the billing statement. The monthly minimum 
payment will equal 2% of the balance on the date the billing cycle 
closes or $10.00, whichever is greater. If the balance is less than 
$10.00, your minimum payment will equal that amount. You also 
agree  to  pay  any  amount  which  is  past  due  or  over  your  credit 
limit. In addition to the minimum payment due, you may pay all 
or any part of the entire outstanding balance on your Account at 
any time. You can pay down balances faster by paying more than 
the minimum payment on your Account. 

Application  of  Payments.  We  will  apply  your  payments  first 
to  finance  charges,  then  to  late  fees  (if  any),  and  then  to  the 
principal  balance.  All  payments  in  excess  of  the  minimum 
monthly  payment  will  be  applied  first  to  the  balance  with  the 
highest interest rate, and then to each successive balance with 
the next highest interest rate, until the payment is exhausted. 

Method of Payment. You may pay by check using the remittance 
coupon  on  your  billing  statement,  by  automatic  payment  from 
your Golden 1 checking account, by automatic payment from an 
account with another financial institution, or online by signing in 
to  your  Online  Banking  account  at  www.golden1.com.  You  may 
also  pay  in  person  at  any  Golden  1  branch.  Payments  received 
in  person  by  an  employee  at  a  Golden  1  branch  no  later  than 
close  of  business  on  any  business  day  will  be  credited  to  your 
Account effective on that day. Payments received after the close 
of  business  on  any  business  day  will  be  credited  on  the  next 
business day. We do not accept cash payments through the mail. 
All payments are subject to verification and collection by Golden 1. 
We may accept and process any payments marked “paid in full” 
without losing our rights. All payments must be in U.S. Dollars. 

As  long  as  you  make  your  payment  in  accordance  with  the 
instructions  in  your  billing  statement  by  the  date  and  time  it 
is  due,  we  will  generally  credit  the  payment  to  your  Account 
as  of  the  day  it  is  received.  If  you  do  not  follow  our  payment 
instructions, we may not accept your payment or there may be a 
delay in crediting your Account. 

Liability  for  Payments.  If  your  Account  is  cancelled  or  closed, 
whether by you or us, you remain obligated to pay the outstanding 
balance  plus  any  interest  charges,  fees  and  other  charges 
imposed  on  your  Account.  Any  time  your  payment  is  returned 
for insufficient funds, we may place a temporary freeze on all or 
part of the credit available to you under this Agreement until your 
payment is actually collected by us.

6 
Fees and Foreign Currency Conversion

Foreign  Exchange/Currency  Conversion.  Transactions  that  you 
incur  in  foreign  currencies  will  be  posted  to  your  Account  in 
U.S. Dollars. Foreign transactions are normally converted to U.S. 
Dollars by the payment card network processing the transaction, 
which may impose a fee for this service. Conversion may occur 
after the date of the transaction, and the conversion rate in effect 
on the processing date may differ from the rate in effect on the 

transaction date or posting date. You agree that the transaction 
amount  as  converted  by  the  payment  card  network  may  be 
charged to your Account, as well as any conversion charges which 
are imposed. You agree to accept the converted amount in U.S. 
Dollars. 

Fees. You agree to pay the following fees:

FEE

AMOUNT

ABOUT THE FEE

Late Payment Fee

up to $15.00

Returned Payment Fee

up to $5.00

Cash Advance Fee

Either $5.00 or 2.5%  
of the amount of each  
cash advance, whichever  
is greater

We may assess a late payment fee if we do not receive your 
minimum payment by the payment due date.

We may assess a returned payment fee for any payment returned 
as unpaid for any reason.

We may charge you a fee for each cash advance.

Foreign Transaction Fee

up to 1% of each 
transaction in U.S. Dollars

We may charge you a fee for a purchase made in a currency other 
than U.S. Dollars.

Expedited Card Fee

Copy of billing statement or 
transaction receipt (sales slip)

$18.00

$10.00

We may charge you a fee for expedited delivery of your Card.

We may charge you a fee for copies of billing statements or 
transaction documents unless they are required in resolving a 
billing dispute. 

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7 
Annual Percentage Rates and Interest Charges

Annual Percentage Rate (“APR”). We use APR to calculate interest 
charges  on  your  Account.  The  APR  is  a  variable  rate  and  may 
increase or decrease based on the U.S. Prime Rate as published in 
the Money Rates section of The Wall Street Journal. In the event 
that the Index ceases to be published, changes to the APR will be 
related  to  a  comparable  Index.  The  APR  for  purchases,  balance 
transfers,  and  cash  advances,  or  a  penalty,  applicable  to  your 
Account is determined by adding a Margin, as set forth in the Credit 
Card Account Opening Disclosure, to the Index in effect as of the 
first day of each billing cycle.

Any increase or decrease to the APR may result in changes to the 
number of payments required to repay the unpaid balance.

Calculation  of  Interest  Charges.  We  calculate  interest  on  your 
Account by applying the periodic rate to the “average daily balance” 
of  your  account.  Under  this  method,  we  first  take  the  beginning 
balance of your Account each day, add any new purchases, balance 
transfers, advances, fees and unpaid interest charges, and subtract 
any payments or credits. This gives us the “daily balance.” Then,    
we  add  up  all  the  daily  balances  for  the  billing  cycle  and  divide 
the total by the number of days in the billing cycle. This gives us 

the “average daily balance.” At the end of each billing cycle, we 
determine  your  interest  charge  by  multiplying  your  average  daily 
balance by the monthly periodic rate (your applicable APR divided 
by 12).

Interest Charges. In general, interest charges begin to accrue from 
the date of the transaction or the date the transaction posts to your 
Account. Interest charges accrue on every unpaid amount until it is 
paid in full. Interest will be assessed on fees and penalties. Unless 
otherwise stated, we will charge interest starting on the transaction 
date for all cash advances and balance transfers. Transaction fees 
are  also  included  in  the  calculation  of  interest  charges.  If  any 
interest charge is due and not paid, it will be added to the principal 
and thereafter bear interest as the principal. 

Grace Period. We will not charge you interest on any new purchases 
if  the  entire  statement  balance  is  paid  in  full  by  the  due  date, 
or  payments  and  credits  equal  or  exceed  the  statement  balance. 
Unless otherwise stated, there is no grace period for cash advances, 
balance  transfers,  and  transaction  fees.  This  means  you  will  pay 
interest from the date these transactions post to your Account until 
the date when they are repaid in full.

8 
Cancelled, Lost or Stolen Cards

Cancellation. You may ask us to close your Account at any time 
by notifying us in writing. If you close your Account, you will no 
longer be able to obtain cash advances or make purchases with 
the Card. 

We may cancel, or revoke your Account, suspend your ability to 
make charges or cancel any feature of your Account or your Card 
at any time and for any reason permitted by law, even if you are 
not in default. 

Effect  of  Cancellation.  Cancellation  or  revocation  of  your  Card 
will  not  affect  your  obligation  to  pay  any  and  all  amounts  due 
under this Agreement. If your Account is closed or suspended for 
any reason, you must stop using your Card. You must destroy all 
cancelled or expired Cards or return them to us upon request. You 
must also cancel all billing arrangements to the Account. You will 
be liable for any automated or recurring charges to your Account 
even  if  they  are  charged  after  your  Account  is  closed.  You  can 
limit your liability by destroying or returning the Card(s) to us and 
cancelling any automated or recurring charges to your Account. 

Lost or Stolen Card. If your Card is lost or stolen, if you believe 
that  an  unauthorized  person  has  accessed  or  may  access  your 
Account,  or  if  you  notice  fraudulent  activity  on  your  Account, 
notify  us  immediately.  To  report  a  lost  or  stolen  Card,  please 
call  us  at  1-877-GOLDEN  1  (1-877-465-3361).  If  you  are  on 
vacation or out of the country, Visa offers an emergency credit card 
replacement service. To contact Visa regarding emergency credit 
card replacement, please call 1-800-VISA-911 (1-800-847-2911), 
24 hours a day, 7 days a week. 

Unauthorized Use. You agree to take reasonable steps to prevent 
the  unauthorized  use  of  your  Card  and  Account.  For  your 
protection,  we  highly  recommend  that  you  continually  monitor 
your  monthly  billing  statements  to  identify  any  unauthorized 
transactions. You will not be responsible for charges made to your 
Account that are found by us to be unauthorized if you notify us of 
such charges within 60 days after the transmittal of the periodic 
billing  statement  where  such  charges  appear.  If  your  Card  and/
or  Account  is  used  fraudulently,  you  agree  to  assist  us  in  our 
investigation. Your help includes giving us documents that we ask 
for and that are acceptable to us.

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9 
Default

Account Default. You will be in default under this Agreement if 
any of the following events of default occur: (1) you do not make 
any payment when it is due; (2) you exceed your available credit 
limit;  (3)  you  become  subject  to  bankruptcy,  incompetency,  or 
insolvency  proceedings,  or  you  die;  (4)  we  determine  that  you 
made  false,  incomplete  or  misleading  statements,  or  provided 
fraudulent  signatures  on  any  application  or  statement  provided 
to us; (5) your payment is returned for any reason; (6) there has 
been  a  material  adverse  change  in  your  creditworthiness;  (7) 
you violate any term of this Agreement, or any other agreement 
or  disclosure  related  to  this  Agreement;  or  (8)  your  Golden  1 
membership  is  terminated  or  your  membership  privileges  are 
suspended by Golden 1.

Upon the occurrence of any event of default, we may (a) terminate 
or  suspend  your  credit  privileges,  (b)  change  the  terms  of  this 
Agreement,  and/or  (c)  demand  that  you  immediately  pay  the 
entire unpaid balance. 

Penalty  APR.  If  you  make  a  late  payment,  exceed  your  credit 
limit  or  make  a  payment  that  is  returned,  we  may  increase  the 
APR  on  new  transactions  on  your  Account  to  the  Penalty  APR, 
as set forth in the Credit Card Account Opening Disclosure with 
advance notice as required by applicable law. If you don’t make 
the minimum monthly payment within sixty (60) days of its due 
date,  the  Penalty  APR  may  be  applied  to  the  existing  balance 
of  your  Account  and  any  future  transactions.  The  Penalty  APR 
will apply until you make six (6) consecutive minimum monthly 
payments on time starting with your first payment due after the 
effective  date  of  the  Penalty  APR.  If  you  do  not,  then  we  may 
keep Penalty APR on your Account indefinitely.

Entire Balance Due. If you miss a payment or fail to comply with 
any term of this Agreement, we can require payment of the entire 
outstanding  balance  of  your  Account  immediately.  No  notice  is 
required. We can also do this if you make any false or misleading 
statement on your application, or if you die. 

10 
Miscellaneous

Merchant Refunds. A merchant refund to your Account will post 
to your Account as a credit. We do not control when a merchant 
sends us your refund. We also need a reasonable amount of time 
after we receive a merchant refund to process it. 

Communications.  We  may  send  Card(s),  billing  statements  and 
other  communications  to  you  at  any  mailing  address  or  email 
address  in  our  records.  If  more  than  one  person  is  responsible 
for  the  Account,  we  can  provide  billing  statements  and 
communications to only one of you. 

When  you  give  us  a  telephone  number  (including  a  cellular  or 
mobile device number) or place a telephone call to us, you are 
providing  your  express  consent  permitting  us  (and  any  party 
acting  on  our  behalf)  to  contact  you  at  that  number  about  the 
Account and all of your other Golden 1 accounts. Your consent 
allows us to make live telephone calls, send text messages, leave 
prerecorded  or  artificial  voice  messages,  and  use  automatic 
telephone  dialing  technology  for  informational  and  Account 
service purposes. For example, we may place such calls or texts 
to provide certain notices, investigate or prevent fraud, or contact 
you  about  the  amounts  you  owe  to  us.  This  express  consent 
applies to each telephone number that you provide to us now or 
in the future. Message and data rates may apply. You may change 
your communication preferences at any time by any reasonable 
means,  including  calling  us  at  1–877–723-3010,  sending  an 
email to membercare@golden1.com, or writing to us at Golden 1 
Credit Union, Attn: Member Care, P.O. Box 15966, Sacramento, 
CA 95852-0966. 

Credit  Information.  You  authorize  us  to  obtain  and  review  your 
credit  history  to  determine  your  continued  eligibility  for  credit. 
We  may  reduce  your  credit  limit  or  refuse  to  extend  new  credit 
as  a  result  of  periodic  review  of  your  creditworthiness.  Factors 
considered  by  us  in  determining  your  creditworthiness  may 
include, among other things, frequency of late payments, liens, 
number of new accounts or extent of credit usage. 

Credit Reporting. We may provide information about you and your 
Account to credit reporting agencies. The information we provide 
may  appear  on  your  credit  reports.  If  you  think  we  provided 
incorrect information, write to us and we will investigate.

Enforcement.  We  will  not  lose  any  of  our  rights  under  this 
Agreement if we delay enforcing them or fail to enforce them. If 
any term of this Agreement is found to be unenforceable, all other 
provisions of this Agreement will remain in effect.

Governing Law. This Agreement and your Account will be governed 
by federal law and the law of the State of California.

Collection Costs and Attorneys’ Fees. To the extent permitted by 
law, if you are in default of your payments or fail to comply with 
any term of this Agreement, you agree to pay our collection costs, 
including collection agency costs, reasonable attorneys’ fees and 
costs,  and  all  other  expenses  of  enforcing  our  rights  under  this 
Agreement. This provision also applies to bankruptcy appeals and 
post-judgment proceedings.

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11 
Your Billing Rights

Your Billing Rights: Keep This Document For Future Use 

This notice tells you about your rights and our responsibilities 
under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement

If you think there is an error on your statement, write to us at:

Golden 1 Credit Union 
Attention: Card Investigations 
P.O. Box 15966 
Sacramento, CA 95852-0966

In your letter, give us the following information: 

•  Account information: Your name and account number.
•  Dollar amount: The dollar amount of the suspected error.
•  Description of problem: If you think there is an error on 
your bill, describe what you believe is wrong and why you  
believe it is a mistake.

You must contact us:

•  Within  60  days  after  the  error  appeared  on  your  

statement.

•  At least 3 business days before an automated payment 
is scheduled, if you want to stop payment on the amount 
you think is wrong.

You must notify us of any potential errors in writing. You may call 
us, but if you do we are not required to investigate any potential 
errors and you may have to pay the amount in question.

What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things:

1.  Within 30 days of receiving your letter, we must tell you 
that we received your letter. We will also tell you if we 
have already corrected the error.

2.  Within 90 days of receiving your letter, we must either 
correct the error or explain to you why we believe the bill 
is correct.

While we investigate whether or not there has been an error:

•  We cannot try to collect the amount in question, or report 

you as delinquent on that amount.

• 

The charge in question may remain on your statement, 
and  we  may  continue  to  charge  you  interest  on  that 
amount.

•  While  you  do  not  have  to  pay  the  amount  in  question, 
you are responsible for the remainder of your balance.

•  We  can  apply  any  unpaid  amount  against  your  credit 

limit.

After we finish our investigation, one of two things will happen:

• 

• 

If  we  made  a  mistake:  You  will  not  have  to  pay  the 
amount in question or any interest or other fees related 
to that amount.

If we do not believe there was a mistake: You will have 
to  pay  the  amount  in  question,  along  with  applicable 
interest and fees. We will send you a statement of the 
amount you owe and the date payment is due. We may 
then  report  you  as  delinquent  if  you  do  not  pay  the 
amount we think you owe.

If you receive our explanation but still believe your bill is wrong, 
you must write to us within 10 days telling us that you still refuse 
to pay. If you do so, we cannot report you as delinquent without 
also reporting that you are questioning your bill. We must tell you 
the name of anyone to whom we reported you as delinquent, and 
we must let those organizations know when the matter has been 
settled between us.

If  we  do  not  follow  all  of  the  rules  above,  you  do  not  have  to 
pay the first $50 of the amount you question even if your bill is 
correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If  you  are  dissatisfied  with  the  goods  or  services  that  you  have 
purchased with your credit card, and you have tried in good faith 
to correct the problem with the merchant, you may have the right 
not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state 
or  within  100  miles  of  your  current  mailing  address, 
and the purchase price must have been more than $50. 
(Note:  Neither  of  these  are  necessary  if  your  purchase 
was based on an advertisement we mailed to you, or if 
we own the company that sold you the goods or services).

2.  You must have used your credit card for the purchase. 
Purchases  made  with  cash  advances  from  an  ATM  or 
with a check that accesses your credit card account do 
not qualify.

3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied 
with the purchase, contact us in writing at:

Golden 1 Credit Union 
Attention: Card Investigations  
P.O. Box 15966 
Sacramento, CA 95852-0966

While we investigate, the same rules apply to the disputed amount 
as discussed above. After we finish our investigation, we will tell 
you our decision. At that point, if we think you owe an amount 
and you do not pay, we may report you as delinquent.

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