GUIDE TO 
BENEFITS

DINERS CLUB® CARD PREMIER 
CARDHOLDER BENEFITS

IMPORTANT INFORMATION. 
PLEASE READ AND SAVE.

This Guide to Benefits contains detailed information about extensive 
travel, insurance, and retail protection services you can access as a 
preferred cardholder. These programs and coverages apply to travel and 
retail purchases made on or after October 1, 2019. This Guide supersedes 
any guide or program description you may have received earlier.

To file a claim or for more information on any of these services, 
call the Mastercard Assistance Center at 1-800-Mastercard or 
en Espanol: 1-800-633-4466.

“Card” refers to Diners Club Card Premier card and “Cardholder” 
refers to a Diners Club Card Premier cardholder.  

DINERS CLUB CARD PREMIER GUIDE TO BENEFITS

BMO Harris Bank N.A.

Key Terms
You and Your refer to the cardholder or authorized user of the covered card. 
We, Us, and Our refer to New Hampshire Insurance Company, an AIG company. 
Other words and phrases that appear in bold have special meaning. 
Administrator means Sedgwick Claims Management Services, Inc., you 
may contact   the administrator if you have questions regarding this coverage 
or would like to make a claim. The administrator can be reached by phone at 
1-800-Mastercard.
Assistance Center shall mean the designated assistance teams trained 
to provide customer services and coordination of qualified local providers to 
travelers in real time.
Authorized driver(s) means a driver with a valid driver’s license issued 
from their state of residence and indicated on the rental agreement.
Authorized User means an individual who is authorized to make 
purchases on the covered card by the cardholder and is recorded by the 
participating organization on its records as being an authorized user.
Cardholder means the person who has been issued an account by the 
participating organization for the covered card.
Carry-on luggage means suitcases or other containers specifically 
designated for carrying personal property, which are carried on board a 
common carrier by you.
Checked luggage means suitcases or other containers specifically 
designated for carrying personal property, for which a claim check has been 
issued to you by a common carrier.
Common carrier means an air, land, or water motorized transportation carrier 
operating under a regularly published schedule and current license as required 
by law for the conveyance of passengers. Common carrier does not include 
helicopters, taxis, rental cars, hired cars, and private and contract carriers.
Covered card means the active and valid Mastercard-branded Diners Club 
Card Premier payment card.
Damage means items that can no longer perform the function they were 
intended to do in normal service due to broken parts, material or structural failures. 
Eligible cellular wireless telephones means the cellular telephones 
associated with the primary line and additional statement from a cellular provider 
for the billing cycle preceding the month in which the theft or damage occurred.
Eligible Person means a cardholder who charges his or her monthly bill for an 
eligible cellular wireless telephone to his or her covered card. No person or entity 
other than the eligible person(s) described shall have any legal or equitable right, 
remedy or claim for the insurance proceeds arising out of this coverage.
Evidence of Coverage (EOC) means the summary of benefits set forth 
below which describe the terms, conditions, limitations and exclusions of the 
coverage provided to you at no additional charge under the group policy. 
Representations or promises made by anyone that are not contained in the 
group policy are not part of your coverage. In the event the EOC, Key Terms, 
or Legal Disclosures of this Guide to Benefits conflict with the provisions of the 
group policy, the terms of the group policy govern your coverage.
Family Member means the spouse or domestic partner of you. It includes 
unmarried children of you under nineteen (19) years of age. It also includes 
unmarried children under twenty-six (26) years of age if a full-time student at an 
accredited college or university.
Injury means bodily injury caused by an accident that occurs while you are 
covered under this program, and results directly and independently of all other 
causes of loss. The injury must be verified by a physician.
Lost means luggage (including personal property contained within) that is 
missing for 10 consecutive days and whose whereabouts are unknown to you 
or the common carrier.

1

Diners Club Card PremierRental agreement means the entire agreement or contract that you 
receive when renting a vehicle from a vehicle rental agency that describes in 
full all of the terms and conditions of the rental, as well as the responsibility of 
all parties under the rental agreement.
Stolen means items that are taken by force and/or under duress or the 
disappearance of the item from a known place under circumstances that 
would indicate the probability of theft. 
United States Dollars (USD) means the currency of the United States 
of America.
Vehicle means a land motor vehicle with four wheels that is designed for 
use on public roads and intended for use on a bound surface such as concrete 
and tarmac. This includes minivans and sport utility vehicles that are designed 
to accommodate less than nine (9) passengers.

MasterRental
Various provisions in this document restrict coverage. Read carefully to determine 
all rights and duties and what is and is not covered. Please see the ‘Key Terms’ 
section for the terms used throughout this benefit.

Evidence of Coverage 
This EOC replaces all prior disclosures, program descriptions, advertising, and 
brochures by any other party. We reserve the right to change the benefits 
and features of these programs at any time. Notice will be provided for any 
changes. Pursuant to the below terms and conditions herein, when you rent a 
vehicle for thirty-one (31) consecutive days or less with your covered card, 
you are eligible for benefits hereunder.

A. To get coverage:
•  You must initiate and then pay for the entire rental agreement (tax, 
gasoline, and airport fees are not considered rental charges) with your 
covered card and/or the accumulated points from your covered card at the 
time the vehicle is returned. If a rental company promotion/discount of any 
kind is initially applied toward payment of the rental vehicle, at least one (1) 
full day of rental must be billed to your covered card.

•  You must decline the optional collision/damage waiver (or similar coverage) 

offered by the rental company.

•  You must rent the vehicle in your own name and sign the rental agreement.
•  Your rental agreement must be for a rental period of no more than 

thirty-one (31) consecutive days. Rental periods that exceed or are intended 
to exceed thirty-one (31) consecutive days are not covered.

B. The kind of coverage you receive:
We will pay for the following on a secondary basis:
•  Physical damage and theft of the vehicle, not to exceed the limits outlined below.
•  Reasonable loss of use charges imposed by the vehicle rental company for the 
period of time the rental vehicle is out of service. Loss of use charges must be 
substantiated by a location and class specific fleet utilization log.

•  Towing charges to the nearest collision repair facility.
This coverage is not all-inclusive, which means it does not cover such things as 
personal injury, personal liability, or personal property. It does not cover you 
for any damages to other vehicles or property. It does not cover you for any 
injury to any party.

C. Coordination of Benefits:
When coverage hereunder is provided on a secondary basis and a 
covered loss has occurred, the order in which benefits are determined 
shall be made as follows:
1. You or an authorized driver’s primary auto insurance;
2. Collision/damage waiver provided to you by the rental agency;
3. Any other collectible insurance;
4. The coverage provided under this EOC.
If you or an authorized driver’s primary auto insurance or other coverage 

2

Guide to Benefitshas made payments for a covered loss, we will cover your deductible and any 
other eligible amounts, described under the kind of coverage you receive, not 
covered by the other insurance.
Note: In certain parts of the United States and Canada losses to rental 
vehicles that are covered by your personal vehicle liability insurance policy 
may not be subject to a deductible, which means that you may not be 
eligible to receive any coverage under this program. Contact your insurance 
provider for full coverage details pertaining to your personal vehicle liability 
insurance policy (or similar coverage). If you do not have other insurance or 
your insurance policy does not cover you in territories or countries outside 
of the United States, coverage is considered primary coverage subject to any 
applicable economic and trade sanctions conditions.

D. Who is covered:
The covered card cardholder and those designated in the rental 
agreement as authorized drivers.

E. Excluded Vehicles:
This coverage does not apply to any:
• Vehicles not required to be licensed.
•  All full-size vans mounted on truck chassis (including, but not limited to, Ford 

EconoVan), cargo vans, campers, off-road vehicles, and other recreational vehicles.

•  Trailers, motorbikes, motorcycles, and any other vehicle having fewer than 

four (4) wheels.

•  Antique vehicles (vehicles that are more than twenty (20) years old or have 

not been manufactured for at least ten  (10) years), or limousines.

F. Where you are covered: 
Coverage is available worldwide; provided coverage is not available in 
countries where: 
• This EOC or the group policy is prohibited by that country’s law; or
•  The terms of the EOC or the group policy are in conflict with the 

laws of that country.

In addition, we shall not be deemed to provide coverage and we shall not be 
liable to pay any claim or provide any benefit under the group policy to the extent 
that the provision of such coverage, payment of such claim or provision of such 
benefit would expose us, our parent company or its ultimate controlling entity to 
any sanction, prohibition or restriction under United Nations resolutions or the 
trade or economic sanctions, laws or regulations of the European Union or the 
United States of America. Wherever coverage provided by this policy would be in 
violation of any economic or trade sanctions, such coverage shall be null and void.

G. Coverage limitations:
We will pay the lesser of the following:
•  Reasonable and customary charges of repair or the actual repair amount;
•  Wholesale market value less salvage and depreciation;
•  The rental agencies purchase invoice less salvage and depreciation;
•  The contractual liability assumed by you or an authorized driver of the rental 

vehicle; or

•  The actual cash value.
In addition, coverage is limited to $500 per incident for the reasonable loss of 
use charges imposed by the vehicle rental company for the period of time the 
rental vehicle is out of service. We will not pay for or duplicate the collision/
damage waiver coverage offered by the rental agency. 

H. What is NOT covered:
This coverage does not apply to:
•  Any personal item actually or allegedly stolen from the interior or exterior 

of rental vehicles.

•  Vehicle keys or portable Global Positioning Systems (GPS).
•  Vehicles not rented by the cardholder or authorized user on the covered card.
•  Any person not designated in the rental agreement as an authorized driver.
•  Any obligations you assume other than what is specifically covered under the 
rental agreement or your personal vehicle liability insurance policy or other 
indemnity policy.

3

Diners Club Card Premier•  Any actual or alleged violation of the written terms and conditions of the 

rental agreement.

•  Any actual or alleged loss that occurs while driving under the influence of 

drugs or alcohol.

•  Any actual or alleged loss associated with racing or reckless driving.
•  Any actual or alleged losses involving the theft of the rental vehicle when 
you or an authorized driver cannot produce the keys to the rental vehicle 
at the time of reporting the incident to the police and/or rental agency, as a 
result of negligence. Loss of keys is considered negligence.

•  Mechanical failures caused by wear and tear, gradual deterioration, or 

mechanical breakdown.

•  Subsequent damages resulting from a failure to protect the rental vehicle 

from further damage.

•  Blowouts or tire/rim damage unless caused by theft, vandalism or vehicle collision.
•  Rental vehicles where collision/damage waiver coverage (or similar 

coverage) was accepted/purchased by you.

•  Any damage that is of an intentional or non-accidental nature, caused by you 

or an authorized driver of the rental vehicle.

•  Depreciation, diminishment of value, administrative, storage, or other fees 

charged by the vehicle rental company.

•  Vehicles with a rental agreement that exceeds or is intended to exceed a 
rental period of thirty-one (31) consecutive days from a rental agency.

•  Losses resulting from any kind of alleged or actual illegal activity.
•  Damage sustained on any road not regularly maintained by a municipal, state, 

or federal entity.

•  Losses as a result of war or hostilities of any kind (including, but not limited 

to, any actual or alleged invasion, terrorism, rebellion, insurrection, riot, or civil 
commotion); confiscation or damage by any government, public authority, or 
customs official; risks of contraband; illegal activity or acts.

•  Any loss involving the rental vehicle being used for hire, for commercial use, 

or as a public or livery conveyance.

•  Theft of, or damage to, unlocked or unsecured vehicles.
•  Value-added tax, or similar tax, unless reimbursement of such tax is required 

by law.

•  Vehicles rented on a monthly basis.
•  Loss arising from any items not installed by the original manufacturer.
•  Loss arising from any inherent damage.
•  Damage to windshields which is not the result of a collision or roll-over (damage 
to a windshield is covered if such damage is due to road debris or road hazard).

•  Vehicle leases or mini-leases.
•  Indirect or direct damages resulting from a covered claim.
•  Charges for gasoline or airport fees.

I. How to file a claim:
•  Call 1-800-Mastercard or go to www.mycardbenefits.com to initiate 
a claim. You must report the claim within sixty (60) days of the loss or the 
claim may not be honored.

•  You may choose to assign your benefits under this insurance program to the 
rental agency from which you rented your vehicle. Please contact us or our 
administrator for further details.

•  You must submit the following proof of claim documentation within one 

hundred and eighty (180) days of the incident or the claim will not be covered:
-- Receipt showing the vehicle rental charge.
-- Statement showing the vehicle rental charge.
-- The rental agreement (front and back).
-- Copy of your valid driver’s license (front and back). 
-- Copy of the declarations page of any personal vehicle liability insurance 

policy and/or other valid insurance or coverage.

-- Police report when the vehicle is stolen, vandalized (regardless of the 

damage), or involved in a collision that requires the vehicle; to be towed, in a 
multi-vehicle collision, or the vehicle is not drivable.
--
Itemized repair estimate from a factory registered collision repair facility.
-- Copy of any vehicle rental company promotion/discount, if applicable.

4

Guide to Benefits-- Copy of the vehicle rental location class specific fleet utilization log, if loss of 

use charges are being claimed. You must secure this log from the rental agency.
-- Any other documentation that may be reasonably requested by us or our 

administrator to validate a claim.

Lost or Damaged Luggage
Evidence of Coverage
Refer to Key Terms for the definitions of you, your, we, us, our, and words that 
appear in bold and Legal Disclosures.

A. To get coverage:
You must pay the entire cost of the common carrier ticket(s) with your 
covered card and/or accumulated points from your covered card.

B. The kind of coverage you receive:
•  Reimbursement for the actual cost of repairing or replacing your checked or 

carry-on luggage and personal property contained therein that is lost or damaged.

•  Coverage begins when the luggage is checked in or carried on to the 
common carrier by you. This includes curbside check in with facility-
designated personnel.

•  Coverage ends each time you regain possession of the checked luggage from, 
or carry the luggage off  of the common carrier or twenty-four (24) hours after 
you depart from the common carrier, whichever comes first.

•  Coverage is secondary to any other applicable insurance or coverage available to 
you including benefits provided by the common carrier  (including, but not limited 
to, goodwill payments, refunds, credit/vouchers). Coverage is limited to only those 
amounts not covered by any other insurance or coverage, or common carrier 
benefits (including, but not limited to, goodwill payments, refunds, credit/vouchers).

C. Coverage limitations:
Coverage is limited to the actual cost, up to $3,000 per incident of repairing 
or replacing your checked and/or carry-on luggage and any personal 
property contained within. There is a maximum of two (2) claim(s) per 
twelve (12) month period.

D. Where you are covered:
Coverage applies worldwide.

E. What is NOT covered:
•  Loss or damage of luggage or personal property for regularly scheduled 

short-distance travel under one hundred (100) miles.

•  Loss or damage resulting from any dishonest, fraudulent, or criminal act 

committed or arranged by you.

•  Loss resulting from war or hostilities of any kind (including, but not limited 
to, invasion, terrorism, rebellion, insurrection, riot, or civil commotion); 
confiscation, expropriation or detention by any government, public authority, 
or customs official; illegal activity or acts.

•  Loss resulting from contamination by radioactive or hazardous substances, 

including mold.

•  Sporting equipment or musical instruments, unless checked in as luggage 
with the common carrier and for which a claim check has been issued.

•  Electronic equipment (including, but not limited to, laptops, PDAs, video/film 

cameras, or hearing aids).

•  Eyeglasses, contact lenses, prosthetic devices, dentures, silverware, furs, household 

furniture, or documents (including, but not limited to, visas and IDs).

•  Plants, shrubs, animals, consumables, and perishables.
•  Traveler’s checks, tickets of any kind (e.g., for airlines, sporting events, 

concerts, or lottery), negotiable instruments, bullion, rare or precious metals, 
stamps, and coins, currency or its equivalent.

•  Jewelry, art, used or antique items; collectibles of any kind (such as items 

designed for people to collect or items that over time become collectibles); 
recycled, previously owned, refurbished, rebuilt, or remanufactured items.
•  Defective material or workmanship, ordinary wear and tear or normal 

deterioration.

5

Diners Club Card Premier•  Loss or damage not reported within the time period required, as stipulated 

in the claim procedure.

•  Loss or damage where the common carrier completely denies a claim 

for checked and/or carry-on luggage.

•  Items excluded under the common carrier’s coverage 

(except carry-on luggage).

•  Loss or damage where the common carrier pays the claim in full or repairs 

the damage.

•  Interest or conversion fees that are charged to your covered card by 

the financial institution.

F. How to file a claim:
•  Visit www.mycardbenefits.com or call 1-800-Mastercard to open a 

claim. You must report the claim within sixty (60) days of the incident or the 
claim may not be honored.

•  Report within twenty-four (24) hours any loss or damage to the common carrier.
•  Submit the following documentation within one hundred and eighty (180) 

days of the date of incident or the claim may not be honored:
-- Receipt showing the purchase of common carrier tickets.
-- Statement showing the purchase of common carrier tickets.
-- Copy of initial claim report submitted to the common carrier.
-- Covered card travel point program statement showing the common 

carrier ticket was paid for with redeemed points.

-- Report from police, if applicable.
-- The result of any settlement by the common carrier.
-- Receipts showing that your luggage or personal property has actually 

been repaired or replaced.

-- Any other documentation that may be reasonably requested by us or our 

administrator to validate a claim.

Purchase Assurance
Various provisions in this document restrict coverage. Read carefully to 
determine all rights and duties and what is and is not covered. Please see the 
‘Key Terms’ section for the terms used throughout this benefit. 

Evidence of Coverage
Pursuant to the below terms and conditions, when an item you bought with 
your covered card is damaged or stolen within ninety (90) days of purchase, 
you may be eligible for benefits under this coverage.

A. To get coverage:
You must purchase the new item entirely with your covered card and/or 
accumulated points from your covered card for yourself or to give as a gift.

B. The kind of coverage you receive: 
•  Most items you purchase entirely with your covered card are covered 
if damaged or stolen for ninety (90) days from the date of purchase as 
indicated on your covered card’s receipt.

•  Items you purchase with your covered card and give as gifts also are covered.
•  This coverage is secondary to any other applicable insurance or coverage 
available to you or the gift recipient. Coverage is limited to only those 
amounts not covered by any other insurance or coverage benefit.

C. Coverage limitations: 
•  Coverage is limited to the lesser of the following: 

- The actual cost of the item (excluding delivery and transportation costs). 
-  A maximum of $1,000 per loss and a total of $25,000 per cardholder 
account per twelve (12) month period.

•  Purchases that are made up of a pair or set will be limited to the cost of 

repair or replacement of the specific item stolen or damaged. If the specific 
item cannot be replaced individually or repaired, the value of the pair or set 
will be covered not to exceed the limits above.

•  Coverage for actual or alleged stolen or damaged jewelry or fine art will be 
limited to the actual purchase price as listed on your cardholder statement, 

6

Guide to Benefitsregardless of sentimental or appreciated market value.

•  We shall not be deemed to provide coverage and we shall not be liable to pay 
any claim or provide any benefit under the group policy to the extent that the 
provision of such coverage, payment of such claim or provision of such benefit 
would expose us, our parent company or its ultimate controlling entity to any 
sanction, prohibition or restriction under United Nations resolutions or the trade 
or economic sanctions, laws or regulations of the European Union or the United 
States of America. Wherever coverage provided by this policy would be in 
violation of any economic or trade sanctions, such coverage shall be null and void.

D. What is NOT covered: 
This coverage does not apply to: 
•  Items left in public sight, out of arm’s reach, lacking care, custody or control 

by the cardholder.

•  Lost items, and items that mysteriously disappear (the only proof of loss is 

unexplained or there is no physical evidence to show what happened to the 
item) without any evidence of a wrongful act.

•  Items that are actually or allegedly stolen from any location or place (including, 
but not limited to, exercise facilities, places of employment, schools, or places of 
worship) due to the lack of due diligence by you or another party.

•  Items lost, stolen, damaged, or mis-delivered while under the care, custody, 

and control of another party or common carrier (including, but not limited to, 
airlines, the U.S. Postal Service, UPS, FedEx, or other delivery services).

•  Losses due to normal wear and tear, misuse, gradual deterioration, and/or abuse.
•  Losses resulting from any dishonest, fraudulent, or criminal act committed or 

arranged by you.

•  Losses that cannot be verified or substantiated.
•  Items covered by a manufacturer’s recall or class action suit.
•  Items that you damage through alteration (including, but not limited to, 

cutting, sawing, shaping).

•  Used or antique items; collectibles of any kind (such as items designed for 
people to collect or items that over time become collectibles); recycled, 
previously owned, refurbished, rebuilt, or remanufactured items.
•  Stolen items without a documented report from law enforcement.
•  Items that are damaged during transport via any mode.
•  Items stolen from the interior or exterior of a watercraft/boat, aircraft, 

motorcycle, automobile or any other motor vehicles.

•  Motorized vehicles, including, but not limited to, automobiles, watercraft/boats, 

aircraft, and motorcycles, or their motors, equipment, or accessories. Motorized 
equipment not designed for transportation and used solely for the upkeep and 
maintenance of a residence is eligible for coverage (including, but not limited to, 
snow thrower, lawn mowers, and hedge trimmers).

•  Land, any buildings (including, but not limited to, homes and dwellings), 

permanently installed items, fixtures, or structures.

•  Traveler’s checks, tickets of any kind (e.g., for airlines, sporting events, concerts, 
or lottery), negotiable instruments, bullion, rare or precious metals, stamps, and 
coins, currency or its equivalent.

•  Losses caused by insects, animals, or pets.
•  Plants, shrubs, animals, pets, consumables, and perishables.
•  Items purchased for resale, rental, professional, or commercial use.
•  Professional services (including, but not limited to, the performance or 

rendering of labor or maintenance; repair or installation of products, goods, 
or property; professional advice of any kind, including, but not limited to, 
information/services or advice secured from any help or support line; or 
technical support for software, hardware, or any other peripherals).

•  Application programs, computer programs, operating software, 

and other software.

•  Losses resulting from war or hostilities of any kind (including, but not limited 

to, invasion, terrorism, rebellion, insurrection, riot, or civil commotion); 
confiscation or damage by any government, public authority, or customs 
official; risks of contraband; illegal activity or acts.

•  Losses caused by power surge, contamination by radioactive or hazardous 

7

Diners Club Card Premiersubstances, including mold.

•  Direct or indirect loss resulting from any Acts of God (including, but not 

limited to, flood, hurricane, lightning, and earthquake).

•  Losses caused by liquids, fluids, oils, chemicals, or bodily fluids/excretions.
•  Game animals, pets, or specimens preserved for display (e.g., fish, birds, 

reptiles, or mammals).

•  Items actually or allegedly stolen or damaged at a new home construction site.
•  Rented, leased, or borrowed items for which you will be held responsible.
•  Trip, service, or diagnostic charges in the absence of any covered repairs or 

verified failure.

•  Any shipping charges, transportation and delivery charges, or promised 

time frames for delivery, whether or not stated or covered by the 
manufacturer’s warranty.

•  Interest or conversion fees that are charged to you on the covered card by 

the corresponding financial institution.

E. How to file a claim: 
•  Call 1-800-Mastercard or go to www.mycardbenefits.com to initiate 
a claim. You must report the claim within sixty (60) days of the loss or the 
claim may not be honored.

•  You must submit the following documentation within one hundred and 

eighty (180) days of the date you report the claim:
- Repair estimate for damaged item(s).
-  Photograph clearly showing damage, if applicable.
-  Receipt showing purchase of covered item(s).
-  Statement showing purchase of covered item(s). 
-  Report from police listing any items stolen.
-  Copy of the declarations page of any applicable insurance policy(ies) or 
protection (including, but not limited to, homeowner’s, renter’s, or auto 
insurance policy(ies)).

-  Any other documentation that may be reasonably requested by us or our 
administrator to validate a claim.

Legal Disclosure 
Please see the ‘Legal Disclosure’ section for all disclosures for this benefit.

Extended Warranty
Evidence of Coverage 
Refer to Key Terms for the definitions of you, your, we, us, our, and words that 
appear in bold and Legal Disclosures.

A. To get coverage: 
•   You must purchase the new item entirely with your covered card and/or 

accumulated points from your covered card for yourself or to give as a gift.

•   The item must have an original manufacturer’s (or U.S. store brand) 

warranty of twenty-four (24) months or less.

B. The kind of coverage you receive: 
•  Extended warranty doubles the original manufacturer’s warranty up to a 
maximum of twenty-four (24) months on most items you purchase. For 
products with multiple warranty components, each warranty time period 
will be extended up to a maximum of twenty-four (24) months. An example 
of a product with multiple warranty components includes an appliance with 
original manufacturer’s (or U.S. store brand) warranties that differ for parts, 
labor, compressor, etc.

•  If you purchase a service contract or an optional extended warranty of twenty-
four (24) months or less on your item, we will cover up to an additional twenty-
four (24) months after both the original manufacturer’s (or U.S. store brand) 
warranty and the purchased service contract or extended warranty coverage 
period end. If your service contract or extended warranty exceeds twenty-four 
(24) months, this coverage does not apply.

•  If you do not have an additional service contract or an optional extended 
warranty, this extended warranty benefit commences the day after your 

8

Guide to Benefitsoriginal manufacturer’s (or U.S. store brand) warranty expires.

C. Coverage limitations: 
•  The maximum benefit for repair or replacement shall not exceed the actual 

amount charged on your covered card or $10,000, whichever is less.

•  If either the original manufacturer’s (or U.S. store brand) warranty or the service 
contract covers more than twenty-four (24) months, this benefit will not apply.

•  We or our administrator will decide if a covered failure will be repaired or 
replaced, or whether you will be reimbursed up to the amount paid for the 
item. Items will be replaced with those of like kind and quality. However, we 
cannot guarantee to match exact color, material, brand, size, or model.

D. What is NOT covered: 
•  Used or antique items; collectibles of any kind (such as items designed for 
people to collect or items that over time become collectibles) that do not 
come with a manufacturer’s warranty (repair or replacement amount will not 
include market value at time of claim); recycled, previously owned, refurbished, 
rebuilt, or remanufactured items; product guarantees (e.g., glass breakage).
•  Floor models that do not come with an original manufacturer’s warranty.
•  Motorized vehicles, including, but not limited to, automobiles, watercraft/

boats, aircraft, and motorcycles, or their motors, equipment, or accessories. 
Parts, if purchased separately, may be covered.

•  Land, any buildings (including, but not limited to, homes and dwellings), 

permanently installed items, fixtures, or structures.

•  Plants, shrubs, animals, pets, consumables, and perishables.
•  Professional services (including, but not limited to, the performance or 

rendering of labor or maintenance; repair or installation of products, goods 
or property; professional advice of any kind, including, but not limited to, 
information/services or advice secured from any help or support line; or 
technical support for software, hardware, or any other peripherals).

•  Application programs, operating software, and other software.
•  All types of media with stored data or music (including, but not limited to, 
computer software, DVDs, video cassettes, CDs, film and audio cassettes).
•  Any shipping charges, transportation and delivery charges, or promised 

time frames for delivery, whether or not stated or covered by the 
manufacturer’s warranty.

•  Direct or indirect loss resulting from any Acts of God (including, but not 

limited to, flood, hurricane, lightning, and earthquake).
•  Indirect or direct damages resulting from a covered loss.
•  Mechanical failure arising from product recalls.
•  Trip, service, or diagnostic charges in the absence of any covered repairs or 

verified failure.

•  Loss resulting from war or hostilities of any kind (including, but not limited 

to, invasion, terrorism, rebellion, insurrection, riot, or civil commotion); 
confiscation or damage by any government, public authority, or customs 
official; risks of contraband, illegal activity, or acts.

•  Mechanical failures caused by normal wear and tear or gradual deterioration 

where no failure has occurred.

•  Items purchased for resale, professional, or commercial use.
•  Mechanical failures caused by lack of maintenance/service.
•  Losses caused by power surge, contamination by radioactive or hazardous 

substances, including mold.
•  Physical damage to the item.
•  Any exclusion listed in the original manufacturer’s warranty.

E. How to file a claim: 
•  Visit www.mycardbenefits.com or call 1-800-Mastercard to open a claim. 
You must report the claim within sixty (60) days of the failure or the claim 
may not be honored.

•  Submit the following documentation within one hundred and eighty (180)  

days from the date of failure or the claim may not be honored: 
- Receipt showing covered item(s).
- Statement showing covered item(s).
- Itemized purchase receipt(s).

9

Diners Club Card Premier- Original manufacturer’s (or U.S. store brand) warranty.
- Service contract or optional extended warranty, if applicable.
- Itemized repair estimate from a factory authorized service provider.
-  Any other documentation that may be reasonably requested by us or our 
administrator to validate a claim.

Mastercard ID Theft Protection™
Program Description:
Mastercard ID Theft Protection (IDT) provides you with access to a number 
of identity theft resolution services, should you believe you are a victim of 
identity theft. This product offering will alert you about possible identity theft 
by monitoring  the surface, dark and deep web, searching for compromised 
credentials and potentially damaging use of your registered personal 
information in order to detect fraud at its inception.

Eligibility:
All Mastercard consumer credit cardholders in the US are eligible for 
this coverage.

Access:
Simply contact 1-800-Mastercard if you believe you have been a victim of 
identity theft.

Services provided:
Services provided are on a 24-hour basis, 365 days a year. In order 
to receive the following services, you must enroll at 
https://mastercardus.idprotectiononline.com/. The services include:
•  Online Monitoring Dashboard (requires activation): The online 
monitoring dashboard is the primary user interface for cardholders. It 
serves as a repository of all the personally identifiable information (PII) data 
the cardholder wants to monitor, tracks and displays cardholders’ risk score, 
and provides access to identity protection tips. It is also the platform for 
cardholders to respond to identity monitoring alerts.

•  Monthly Risk Alert/Newsletter: Cardholders will receive a monthly 
newsletter with information on the cardholder’s risk score, and articles 
pertaining to good identity protection practices.

•  Identity Monitoring: IDT searches the internet to detect compromised 
credentials and potentially damaging use of your personal information, and 
alerts you via email so that you can take immediate action. This platform 
utilizes automated monitoring and human threat intelligence from cyber 
operations agents monitoring threat actors and their tactics on the dark 
and deep web where personal data is bought and sold. Data elements that 
can be monitored are:

  - Email addresses
  - Debit/credit cards/prepaid cards
  - Bank accounts
  - Web logins; username and password
  - Medical insurance cards
  - Drivers’ license
  - Loyalty cards
  - Affinity cards
  - Passport number
  - Vehicle insurance cards
  - Social Security number
To take advantage of this service, the cardholder must enter the personal 
information they wish to monitor on the dashboard.
•  Resolution Services: You will have access to a team of identity theft 
resolution specialists, available 24 hours a day, 365 days a year to help 
resolve your identity theft incident and prevent further damage. The 
resolution specialists are native speakers of English, French and Spanish, and 
are based out of Bethesda, Maryland. Cardholders are given the option to 

10

Guide to Benefitssign limited power of attorney (LPOA) to the specialist, to allow them to 
conduct resolution activities on the cardholders’ behalf, including contacting 
police, credit agencies, and other authorities, translating information, and 
closing and replacing breached accounts.

•  Lost Wallet Assistance: Cardholders will be provided assistance with notifying 
the appropriate issuing authorities to cancel and replace stolen or missing items, 
such as their debit/credit cards, driver’s license, Social Security card, and passport.

•  Single Bureau Credit Monitoring: Cardholders’ TransUnion credit file 

will be monitored for changes that could indicate fraud such as new credit 
inquiries, an address change or new credit account(s) opened in their name. 
An alert notification via email will be sent anytime a hard inquiry is made on 
the cardholders’ TransUnion credit file so they can take immediate action to 
minimize damage. 
To take advantage of this service, the cardholder must enter their Social 
Security number on the dashboard and pass credit authentication.
•  Financial Account Takeover: IDT monitors cardholder’s high-risk 

transactions with more than 300 of the nation’s largest companies to uncover 
and thwart account takeover attempts. Monitored transactions include:

  - Debit/credit cards/prepaid cards
  - Bank accounts
  - Brokerage accounts
  - Healthcare portals
  - Workplace intranets
  - Other services (e.g., peer-to-peer fund transfers) 
   To take advantage of this service, the cardholder must enter the accounts 

they wish to protect on the dashboard.

•  URL and Domain Monitoring: URL and domain monitoring allows 

cardholder to enter up to 10 domain or URL names related to cardholder’s 
business. This service will monitor the domain and URL names for any 
compromised email addresses associated with the domain or URL names and 
if compromised email addresses are found in a data breach, this service will 
alert the registered cardholder via email and provide information regarding the 
specific email address that was breached along with information about the date 
found and source (provided that this information is available).

For more information regarding the services stated above and additional 
information, please visit https://mastercardus. idprotectiononline.com/.

Charges:
There is no charge for these services, they are provided by your 
financial institution.
Services not provided:
•  When it is determined you have committed any dishonest, criminal, 

malicious or fraudulent act.

•  When your financial institution or card issuer which provides this 

service, has investigated the event and deemed you are responsible 
for the charge or event.

•  When any theft or unauthorized use of an account by a person to whom 

the account has been entrusted has been committed.

Program Provisions for Mastercard ID Theft Protection:
This service applies only to you, the named Mastercard cardholder. You shall 
use due diligence and do all things reasonable to avoid or diminish any loss 
or damage to property protected by the program. The provider, Generali 
Global Assistance, relies on the truth of statement made in the affidavit or 
declaration from each cardholder. This service is provided to eligible Mastercard 
cardholders at no additional cost and is in effect for acts occurring while the 
program is in effect. The terms and conditions contained in this program Guide 
may be modified by subsequent endorsements. Modifications to the terms and 
conditions may be provided via additional Guide mailings, statement inserts, or 
statement messages. Mastercard or your financial institution can cancel or non-
renew these services, and if we do, we will notify you at least thirty (30) days in 
advance. If the provider non-renews or cancels any services provided to eligible 

11

Diners Club Card PremierMastercard cardholders, you will be notified within 30–120 days before the 
expiration of the service agreement. In the event substantially similar coverage 
takes effect without interruption, no such notice is necessary. For general 
questions regarding these services, please contact 1-800-Mastercard.

Travel Assistance Services
Rely on Travel Assistance Services when you’re away from home.
Travel Assistance Services is your guide to many important services you 
may need when traveling. Benefits are designed to assist you or your travel 
companions when you’re traveling 50 miles or more from home.* This is 
reassuring, especially when visiting a place for the first time or not speaking 
the language. For services, call 1-800-Mastercard. Enrollment is automatic and 
the assistance service is free to cardholders. Please keep in mind that you will 
be responsible for the fees incurred for professional or emergency services 
requested of Travel Assistance Services (e.g., medical or legal bills).
*  Travel Assistance Services are available worldwide, with the exception of 
those countries and territories which may be involved in an international 
or internal conflict, or in those countries and territories where the existing 
infrastructure is deemed inadequate to guarantee service. You may contact 
us prior to embarking on a covered trip to confirm whether or not services 
are available at your destination(s).

MasterTrip® Travel Assistance:
Before you begin your trip, MasterTrip provides information on travel 
requirements including documentation (e.g., visas, passports), immunizations or 
currency exchange rates. The exchange rate provided may differ from the exact 
rate that issuers use for transactions on your card. Information on exchange 
rates for items billed on your statement should be obtained from the financial 
institution that issued your card. MasterTrip will also help you locate any lost or 
stolen travel materials, including luggage. This is not an insurance policy for lost/
stolen luggage and we do not reimburse you for a permanent loss. If you have 
a travel emergency and need cash, MasterTrip can arrange to transfer up to 
$5,000 from a family member, friend, or business account. This service does 
not provide maps or information regarding road conditions.
Travel Services Medical Assistance:
Provides a global referral network of general physicians, dentists, hospitals and 
pharmacies. We can also help you refill prescriptions with local pharmacists 
(subject to local laws).
In the event of emergencies, a stateside physician or nurse can be contacted 
for consultation with the local medical staff and to monitor your condition. If 
you are hospitalized, we can arrange to have messages relayed home, transfer 
you to another facility if medically necessary, or have a family member or close 
friend brought to your bedside if you have been traveling alone (at cardholder’s 
expense). If a tragedy occurs, we’ll assist in securing travel arrangements for you 
and your travel companion(s).

MasterLegal® Referral Service:
This service provides you with English-speaking legal referrals or consults with 
appropriate embassies and consulates regarding your situation.
This service will assist in transfers up to $5,000 in cash from a family member, 
friend or business to cover legal fees or to post bail. There is no charge for referral 
services; however, legal and bail fees are your responsibility.

Master RoadAssist® Roadside Service:
(Available only when traveling in the 50 United States and the 
District of Columbia)
If your car breaks down on the road, just call 1-800-Mastercard and tell us 
where you are. We’ll send someone to the rescue. This is not only reassuring, 
but it may also save you money because fees for many services (e.g., jumpstarts, 
towing, gas delivery, and tire changes) are pre-negotiated. Road service fees will 
be automatically billed to your Mastercard account.

12

Guide to BenefitsYou are responsible for emergency road service charges incurred by towing 
facilities responding to your dispatch, even if you are not with your vehicle (or it’s 
gone) when the tow truck arrives. Mastercard International is not responsible or 
liable for the service the towing facility provides. Towing facilities are independent 
contractors, solely liable for their services.
Emergency road service is not available in areas not regularly traveled, in “off 
road” areas not accessible by ordinary towing vehicles, or for over one-ton 
capacity trailers, campers or if you have a rental car, be sure to call the rental car 
agency before you call 1-800-Mastercard, as many rental agencies have special 
procedures regarding emergency road service assistance.

Mastercard Travel & Lifestyle Services 
As a World or World Elite Mastercard® cardholder, you have access to 
Mastercard® Travel & Lifestyle Services, a suite of benefits, amenities and 
upgrades, preferential treatment and premium travel offers from best-in-class 
travel companies across hotels, air travel, tours, cruises, car rentals and more*. 
Get the most from all your travels whether you are planning a last-minute 
getaway or your dream family vacation. As a Mastercard® cardholder, you 
have access to a lifestyle manager that will help you plan your vacation - 
complimentary, at your convenience, 24 hours a day, 7 days a week. Plus, take 
advantage of the Mastercard Lowest Hotel Rate Guarantee** and Mastercard 
Hotel Stay Guarantee*** which deliver value and peace of mind. 
 *  Travel & Lifestyle Services are provided by Ten Lifestyle Group plc. No travel 
bookings are being made by Mastercard, nor is Mastercard acting as a travel 
agency or providing any travel consultation or advice, in connection with 
Mastercard Travel & Lifestyle Services.

**  Mastercard Lowest Hotel Rate Guarantee: If you book a qualifying ‘prepaid 
hotel rate’ or ‘pay at local hotel rate’ hotel stay through the Mastercard 
Travel & Lifestyle Services program either online or through an authorized 
program agent using your Mastercard and then find the same hotel room 
type, in the same hotel, for the same dates, the same number of children 
and adults, at a lower price online, before taxes and fees, we’ll refund you 
the difference. To receive a refund you must submit a claim as described in 
the terms and conditions prior to your stay and at least seventy-two (72) 
hours before the date of your reservation check-in.

***   Mastercard Hotel Stay Guarantee: The Mastercard Travel & Lifestyle Services 
Hotel Stay Guarantee is simple – if you book your three star or higher hotel 
stay through the Mastercard Travel & Lifestyle Services program and you 
encounter problems with the hotel, contact Ten Lifestyle Group plc, the 
designated travel agent for the Mastercard Travel & Lifestyle Services program 
at toll free (US) 1-800-336-6420 during your stay and a Ten lifestyle manager 
will attempt to make it right for the remainder of your stay by working directly 
with the hotel to try to resolve your issue or will make efforts to find you 
comparable accommodations.

Certain terms, conditions and exclusions apply. Full details are available at 
www.mastercard.com/world.

Mastercard Airport ConciergeTM

Your passport to the finer side of air travel. 

Enjoy a 15% savings on Airport Meet and Greet services. Arrange for a 
personal, dedicated Meet and Greet agent to escort you through the airport 
on departure, arrival or any connecting flights at over 700 destinations 
worldwide 24 hours a day, 7 days a week, 365 days a year. There are also 
certain airports where you can be expedited through the security and/or the 
immigration process. To reserve Mastercard Airport Concierge services visit 
www.mastercard.com/airportconcierge or consult your travel advisor. 

13

Diners Club Card PremierMastercard Global ServiceTM
Mastercard Global Service provides worldwide, 24-hour assistance with lost and 
stolen card reporting, emergency card replacement, and emergency cash advance. 
Call Mastercard Global Service immediately to report your card lost or stolen 
and to cancel the account. If you need to make purchases or arrange for a cash 
advance, with your issuer’s approval, you can receive a temporary card the next 
day in the United States, and within two business days almost everywhere else.
Remember, if you report your card lost or stolen, you will not be responsible 
for any unauthorized transactions on your account.
In the United States (including all 50 states, the District of Columbia, the U.S. 
Virgin Islands, and Puerto Rico) and Canada, call 1-800-307-7309.
When out-of-country and in need of assistance, you can easily reach a 
specially trained Mastercard Global Service Representative who can help you 
24 hours a day, 365 days a year, in any language. You can call toll-free from 
over 80 countries worldwide. Some of the key toll-free Mastercard Global 
Service telephone numbers are:

0800-070-6138

Netherlands

0-800-90-1387

Poland

0-0800-111-1211

Australia

1-800-120-113

Mexico

Austria

France 

Germany

Hungary 

 0800-071-3542

Portugal 

06800-12517

Spain 
United 
Kingdom
Virgin Islands

Ireland

1-800-55-7378

Italy

800-870-866

001-800-307-
7309
0800-022-5821

800-8-11-272

900-822-756

0800-96-4767

1-800-307-7309

For additional information, or for country-specific, toll-free telephone numbers 
not listed above, visit our website at www.mastercard.com 
or call the United States collect at 1-636-722-7111.

Account Information and Card Benefits:
When in the United States, contact your card issuer directly for account 
information and 1-800-Mastercard for card benefits. When traveling outside 
the U.S., call Mastercard Global Service to access your card issuer for account 
information or to access any of your card benefits.

ATM Locations:
Call 1-877-FINDATM (1-877-346-3286) to find the location of a nearby ATM 
in the Mastercard ATM Network accepting Mastercard®, Maestro®, and Cirrus® 
brands. Also, visit our website at www.mastercard.com to use our ATM locator.
You can get cash at over two million ATMs worldwide. To enable cash access, 
be sure you know your Personal Identification Number (PIN) before you travel.

ShopRunner
Program Description:
ShopRunner is an online shipping service that helps its members save both 
time and money. ShopRunner members receive unlimited free two-day 
shipping and free return shipping on purchases at more than 140 online stores, 
including clothing, shoes, beauty, electronics, home, gifts and more. Retailers 
include Neiman Marcus, Lord & Taylor, American Eagle, Tory Burch, Calvin Klein, 
Kate Spade, 1-800-Flowers.com and many more.

Eligibility:
To be eligible for a free ShopRunner membership, you must be a valid World 
or World Elite Mastercard cardholder who holds a Mastercard issued by a U.S. 
financial institution.

14

Guide to Benefits 
 
How to use the ShopRunner benefit:
•  Create a ShopRunner account on the www.shoprunner.com/mastercard 

website.

•  Shop at the participating merchants from the merchant site, from the links 

on the ShopRunner site, or from the ShopRunner mobile app.

•  Once you are logged into your account, the free shipping benefit is applied, 

provided the item is eligible for free shipping.

•  ShopRunner members also enjoy free return shipping on their orders placed 

with ShopRunner.

Terms and Conditions:
Full terms and conditions are found at www.shoprunner.com/terms/sr/.
•  ShopRunner members are entitled to free two-day shipping on all eligible 

purchases as well as free returns.

• Shipping:

-  Eligible items will ship within 2 business days via shipping partners like UPS 

and FedEx. ShopRunner only ships to physical addresses in the United 
States, including, in most cases, Alaska, Hawaii and Puerto Rico, but in some 
cases, certain regions cannot be reached in two days. Any shipment to a 
PO Box, APO/FPO/DPO or international address is excluded from the 
ShopRunner program.

-  Items that are eligible for ShopRunner benefits will be designated on the 

retailer’s site. ShopRunner is only available for certain online purchases and 
certain products on a retailer’s site, and ShopRunner may not be available 
on all web browsers (e.g., mobile websites, smart phone mobile or tablet 
applications). Certain retailers may require a minimum aggregate order value 
in order for an order to be eligible for ShopRunner benefits.

• Returns:

-  For returns of eligible items, ShopRunner members must follow the 

retailer’s return policies and instructions.

-  In the event that a merchant who participates in the ShopRunner service 
offers free return shipping, the cardholder will return the ShopRunner 
eligible item through the merchant’s standard process.

-  For returns of eligible items purchased via the ShopRunner service, for 
which the merchant does not offer free return shipping, ShopRunner 
will provide cardholder with a postage-paid return label that can be 
used to return items back to the merchant. To obtain your ShopRunner 
pre-paid return label simply sign in to the My Account section on www.
shoprunner.com. Next to each ShopRunner eligible order there is a link 
to generate a pre-paid return label. Print the label, affix it to your return 
packaging and follow the rest of the retailer’s return instructions.

onefinestay
onefinestay provides access to thousands of high-end rental homes and villas 
around the world. World or World Elite Mastercard credit cardholders receive 
a 10% discount on all onefinestay bookings.

Eligibility:
To be eligible for the 10% discount, you must be a cardholder who holds a World 
or World Elite Mastercard Credit Card issued by a U.S. financial institution.

How to use the onefinestay benefit:
Book now at www.onefinestay.com/mastercard.

Terms and Conditions:
For the most up-to-date full terms and conditions, please visit: 
www.onefinestay.com/terms-conditions/.
Below is a summary of existing terms and conditions that may be subject to 
changes from time to time:
•  Cardholders will be provided with a preliminary invoice at the time of booking 

and be required to prepay certain amounts related to such booking.

•  Any additional services which are requested at the time of the booking 

may also be included in the preliminary invoice, which is provided before 

15

Diners Club Card Premierprepayment, and onefinestay reserves the right to demand payment in 
advance for any additional services used during a booking.

•  If a cardholder cancels a booking within 24 hours of receipt of a 

confirmation of booking, provided cardholder books more than seven days 
prior to the stay, then cardholder is entitled to a full refund.
•  If a cardholder cancels a booking more than 14 days prior to 

commencement of the booking period, then cardholder will be responsible 
for 50% of the accommodation fees.

•  If a cardholder cancels a booking 14 days or less prior to the commencement 

of the booking period, then cardholder will be responsible for the full 
accommodation fees for the entirety of the booking period.

•  The check-out time at the accommodation is as stated in the booking summary.

Cellular Wireless Telephone Protection
Please see the ‘Key Terms’ section for the terms used throughout this benefit.

Evidence of Coverage 
Refer to Key Terms for the definitions of you, your, we, us, our, and words that 
appear in bold. This EOC is subject to the Legal Disclosures set forth below. 

A. To get coverage: 
You must charge your monthly eligible cellular wireless telephone bill to 
your covered card. You are eligible for coverage the first day of the calendar 
month following the payment of your eligible cellular wireless telephone bill 
to your covered card. If you pay an eligible cellular wireless telephone bill with 
your covered card and fail to pay a subsequent bill to your covered card in a 
particular month, your coverage period changes as follows:   
1.  Your coverage is suspended beginning the first day of the calendar month 

following the month of nonpayment to your covered card; and

2.  Your coverage resumes on the first day of the calendar month following the 
date of any future payment of your eligible cellular wireless telephone bill 
with your covered card.

B. The kind of coverage you receive: 
•  Reimbursement for the actual cost to replace or repair a stolen or damaged 

eligible cellular wireless telephone.

•  Coverage ends on the earliest of: The date you no longer are a cardholder; 
the date the covered card is determined to be ineligible by the participating 
organization; the date the participating organization ceases to pay premium 
on the group policy; the date the participating organization ceases to 
participate in the group policy; the date the group policy is terminated.

C. Coverage limitations:
Coverage for a stolen or damaged eligible cellular wireless telephone is subject to 
the terms, conditions, exclusions, and limits of liability of this benefit. The maximum 
liability is $600 per claim for World Mastercard, and $1,000 per covered card per 
12-month period. Each claim is subject to a $50 deductible. Coverage is limited to 
two (2) claims per covered card per 12-month period. 
Coverage is excess of any other applicable insurance or indemnity available 
to you. Coverage is limited only to those amounts not covered by any other 
insurance or indemnity. In no event will this coverage apply as contributing 
insurance. This “noncontribution” clause will take precedence over a similar 
clause found in other insurance or indemnity language.

D. What is NOT covered
The following items are excluded from coverage under the group policy:
•  Eligible cellular wireless telephone accessories other than the standard 

battery and standard antenna provided by the manufacturer;

•  Eligible cellular wireless telephones purchased for resale or for professional 

or commercial use;

•  Eligible cellular wireless telephones that are lost or mysteriously disappear;
•  Eligible cellular wireless telephones under the care and control of a 
common carrier, including, but not limited to, the U.S. Postal Service, 
airplanes or delivery service;

16

Guide to Benefits•  Eligible cellular wireless telephones stolen from baggage unless hand-carried and 
under the eligible person’s supervision or under the supervision of the eligible 
person’s traveling companion who is previously known to the eligible person;

• Eligible cellular wireless telephones stolen from a construction site;
•  Eligible cellular wireless telephones which have been rented or leased from a 

person or company other than a cellular provider;

•  Eligible cellular wireless telephones which have been borrowed;
•  Eligible cellular wireless telephones that are received as part of a pre-paid plan;
•  Cosmetic damage to the eligible cellular wireless telephone or damage that 
does not impact the eligible cellular wireless telephone’s ability to make or 
receive phone calls (including minor screen cracks and fractures less than 2 
inches in length that do not prevent the ability to make or receive phone 
calls or to use other features related to making or receiving phone calls);
•  Damage or theft resulting from abuse, intentional acts, fraud, hostilities of 

any kind (including, but not limited to, war, invasion, rebellion or insurrection), 
confiscation by the authorities, risks of contraband, illegal activities, normal 
wear and tear, flood, earthquake, radioactive contamination, or damage from 
inherent product defects or vermin;

•  Damage or theft resulting from mis-delivery or voluntary parting from the 

eligible cellular wireless telephonee;

•  Replacement of eligible cellular wireless telephone(s) purchased from 

anyone other than a cellular service provider’s retail or internet store that 
has the ability to initiate activation with the cellular service provider;

•  Taxes, delivery or transportation charges or any fees associated with the 

service provided; and

•  Losses covered under a warranty issued by a manufacturer, distributor or seller.
In addition, we shall not be deemed to provide coverage and we shall not 
be liable to pay any claim or provide any benefit under the group policy to 
the extent that the provision of such coverage, payment of such claim or 
provision of such benefit would expose us, our parent company or its ultimate 
controlling entity to any sanction, prohibition or restriction under United 
Nations resolutions or the trade or economic sanctions, laws or regulations of 
the European Union or the United States of America.

E. How to file a claim
•  Call 1-800-Mastercard or go to www.mycardbenefits.com to open a 
claim. You must report the claim within 90 days of the loss, or as soon as 
reasonably possible, or the claim may not be honored. Upon receipt of a 
notice of claim, we will provide you with the necessary instructions for filing 
proof of loss. Written proof of loss must be submitted to our administrator 
within 120 days of the loss or the claim may not be honored. Required 
documentation may include but is not limited to the following:

•  Your card statement reflecting the monthly eligible cellular wireless 

telephone payments for the month preceding the date the eligible cellular 
wireless telephone was stolen or suffered damage;

•  A copy of your current wireless service provider’s billing statement;
•  If a claim is due to damage, a copy of the repair estimate and 

photos of the damage;

•  If the claim is due to theft, a copy of the police report filed within 48 hours 

of the theft; and

•  Any other documentation or information reasonably requested by us to 

support the claim.

Please see the ‘Legal Disclosure’ section for all disclosures for 
this benefit.

Postmates
Postmates helps people unlock the best of their cities – and their lives, with 
an insanely reliable “everything” network. Postmates is the first on-demand 
company – helping customers in 650 US cities & Mexico get anything, anytime, 
anywhere. World or World Elite Mastercard cardholders receive $5 discount 
on all orders over $25.

17

Diners Club Card PremierEligibility:
To be eligible for this benefit, you must use a valid World or World Elite 
Mastercard issued by a U.S. financial institution.

How to use the Postmates benefit:
•  Visit http://www.postmates.com or download the Postmates app from 
the App Store, Google Play, or simply enter your phone number to get a 
download link at http://www.postmates.com.

•  Sign into your Postmates account or create a new account by signing up via 

mobile app or at http://www.postmates.com.

•  Add a World or World Elite Mastercard to your account and continue 

through the regular purchase flow.

•  The $5 discount will be automatically applied for all orders over $25 (not 

including taxes, delivery fees, and tips) using a World or World Elite Mastercard.

Terms and Conditions:
•  Full terms and conditions for this benefit, including the most  

up-to-date terms and conditions for usage of digital wallets are found  
at http://www. postmates.com/mastercard-world. For full Postmates  
terms and conditions, please visit https://postmates.com/legal/terms.

•  If your total (excluding taxes, delivery fees and tips) after the discount from 
another promo code is greater than $25, you are still eligible for the $5 
discount offer.

Account and Billing Information
Important: Contact your card-issuing financial institution directly for 
questions concerning your account, such as account balance, credit line, 
billing inquiries (including transaction exchange rates), merchant disputes, 
or information about additional services not described in this Guide. Your 
financial institution’s phone number should be available on your monthly billing 
statement or on the back of your card. 
Reminder: Please refer to the Legal Disclosure section.

Legal Disclosure
This Guide to Benefits is not, by itself, a policy or contract of insurance or other 
contract. Benefits are provided to you, the accountholder, at no additional charge. 
Non-insurance services may have associated costs, which will be your responsibility 
(for example, legal referrals are free, but the lawyer’s fee is your responsibility).
The insurance benefits are provided under a group policy issued by New 
Hampshire Insurance Company, an AIG company. This Guide to Benefits is a 
summary of benefits provided to you. The attached Key Terms and EOC is 
governed by the group policy.
Effective date of benefits: Effective October 1, 2019, this Guide to Benefits 
replaces all prior disclosures, program descriptions, advertising, and brochures 
by any party. The Policyholder and the insurer reserve the right to change the 
benefits and features of these programs at any time. Notice will be provided 
for any changes.
Cancellation: The Policyholder can cancel these benefits at any time or choose 
not to renew the insurance coverage for all cardholders. If the Policyholder does 
cancel these benefits, you will be notified in advance. If the insurance company 
terminates, cancels, or chooses not to renew the coverage to the Policyholder, 
you will be notified as soon as is practicable. Insurance benefits will still apply 
for any benefits you were eligible for prior to the date of such terminations, 
cancellation, or non-renewal, subject to the terms and conditions of coverage.
Benefits to you: These benefits apply only to the cardholder whose cards 
are issued by U.S. financial institutions. The United States is defined as the fifty 
(50) United States, the District of Columbia, American Samoa, Puerto Rico, 
Guam, and the U.S. Virgin Islands, unless otherwise noted. No person or entity 
other than the cardholder shall have any legal or equitable right, remedy, or 

18

Guide to Benefitsclaim for benefits, insurance proceeds and damages under or arising out of 
these programs. These benefits do not apply if your cardholder privileges have 
been cancelled. However, insurance benefits will still apply for any benefit 
you were eligible for prior to the date that your account is suspended or 
cancelled, subject to the terms and conditions of coverage herein.
Transfer of rights or benefits: No rights or benefits provided under these 
insurance benefits may be assigned without the prior written consent of the 
claim administrator for these benefits.
Misrepresentation and Fraud: Any coverage benefits hereunder shall be 
void if the cardholder has concealed or misrepresented any material facts 
concerning this coverage.
Dispute Resolution – Arbitration: This EOC requires binding arbitration if 
there is an unresolved dispute concerning this EOC (including the cost of, lack 
of or actual repair or replacement arising from a loss or breakdown). Under 
this Arbitration provision, You give up your right to resolve any dispute arising 
from this EOC by a judge and/or a jury. You also agree not to participate as 
a class representative or class member in any class action litigation, any class 
arbitration or any consolidation of individual arbitrations. In arbitration, a 
group of three (3) arbitrators (each of whom is an independent, neutral third 
party) will give a decision after hearing the parties’ positions. The decision of 
a majority of the arbitrators will determine the outcome of the arbitration 
and the decision of the arbitrators shall be final and binding and cannot be 
reviewed or changed by, or appealed to, a court of law.
To start arbitration, the disputing party must make a written demand to the 
other party for arbitration. This demand must be made within one (1) year 
of the earlier of the date the loss occurred or the dispute arose. The parties 
will each separately select an arbitrator. The two (2) arbitrators will select a 
third arbitrator called an “umpire.” Each party will each pay the expense of 
the arbitrator selected by that party. The expense of the umpire will be shared 
equally by the parties. Unless otherwise agreed to by the parties, the arbitration 
will take place in the county and state in which you live. The arbitration shall 
be governed by the Federal Arbitration Act (9 U.S.C.A. § 1 et. seq.) and not 
by any state law concerning arbitration. The rules of the American Arbitration 
Association (www.adr.org) will apply to any arbitration under this EOC. 
The laws of the state of New York (without giving effect to its conflict of law 
principles) govern all matters arising out of or relating to this EOC and all 
transactions contemplated by this EOC, including, without limitation, the validity, 
interpretation, construction, performance and enforcement of this EOC.
Due Diligence: All parties are expected to exercise due diligence to 
avoid or diminish any theft, loss or damage to the property insured under these 
programs. Due Diligence shall mean the performance of all vigilant activity, 
attentiveness, and care that would be taken by a reasonable and prudent person 
in the same or similar circumstances in order to guard and protect the item. 
Subrogation: If payment is made under these benefits, we are entitled to 
recover such amounts from other parties or persons. Any party or cardholder 
who receives payment under these benefits must transfer to us his or her 
rights to recovery against any other party or person and must do everything 
necessary to secure these rights and must do nothing that would jeopardize 
them, or these rights will be recovered from the cardholder.
Salvage: If an item is not repairable, our administrator may request that you 
and/or the cardholder send the item to our administrator for salvage at your 
and/or cardholder’s expense. Failure to remit the requested item for salvage to 
our administrator may result in denial of the claim.
Other Insurance: Coverage is secondary to and in excess of any other 
applicable insurance or indemnity available to you. Coverage is limited to only 
those amounts not covered by any other insurance or indemnity. Coverage 
is subject to the conditions, limitations, and exclusions described in this 
document. In no event will this coverage apply as contributing insurance. This 
other insurance clause will take precedence over a similar clause found in 
other insurance or indemnity language.

19

Diners Club Card PremierIn no event will these insurance benefits apply as contributing insurance. 
The non-contribution insurance clause will take precedence over the non-
contribution clause found in any other insurance policies.
Severability of Provisions: If in the future any one or more of the 
provisions of this Guide to Benefits is, to any extent and for any reason, 
held to be invalid or unenforceable, then such  provision(s) shall be deemed 
severable from the remaining provisions of the Guide. In that event, all other 
provisions of this Guide shall remain valid and enforceable. Benefits listed in 
this Guide to Benefits are subject to the conditions, limitations, and exclusions 
described in each benefit section. Receipt and/or possession of this Guide to 
Benefits does not guarantee coverage or coverage availability.

This Guide is intended as a summary of services, benefits, and coverages 
and, in case of a conflict between the Guide and any any master insurance 
policy(ies) or group policy or actual offering shall control. Provision of services 
is subject to availability and applicable legal restrictions. The Guide to Benefits 
contains the entire agreement between You and Us. Representations or 
promises made by anyone that are not contained in the Guide to Benefits are 
not a part of your coverage.
Washington Residents: For Washington residents only, Evidence of Coverage 
(EOC) means the section of this Guide to Benefits that describes the terms, 
conditions, and exclusions of your coverage. The EOC, Key Terms, and Legal 
Disclosures are in the entire agreement between you and us. Representations 
or promises made by anyone that are not contained in the EOC, Key Terms, or 
Legal Disclosures are not part of your coverage. In case of a conflict between 
this Guide to Benefits and the group policy, the Guide to Benefits shall control. 

Diners Club and Diners Club International with the Split Circle 
Device are registered trademarks of Diners Club International Ltd. 

To file a claim, call 1-800-Mastercard: 1-800-627-8372,
or en Español: 1-800-633-4466.
Visit our Web site at www.mastercard.com.

©2019 Mastercard                              

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Guide to Benefits 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Diners Club Card PremierDiners Club and Diners Club International with the Split Circle Device are 
registered trademarks of Diners Club International Ltd.

Mastercard, Maestro, and Cirrus are registered trademarks and the circles design 
are trademarks of Mastercard International Incorporated.

Banking products and services are subject to bank and credit approval and are 
provided by BMO Harris Bank N.A. Member FDIC.

© 2019 BMO Harris Bank N.A. (10/19) 

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