Cardmember Agreement 

Personal and Business Credit Card Agreement – Revised November 2020 

AGREEMENT ACCEPTANCE AND AMENDMENTS 
Acceptance: This Agreement governs your credit card Account. You promise 
to pay for all transactions, interest charges and fees assessed on your Account, 
and any past due amounts. The words "we," "us" and "our" mean First Bank, 
which is the issuer of your credit card and lender for your Account. The words 
"you," "your," and "yours" mean everyone responsible for this Account, including 
the person who applied for the Account and the person to whom we provide the 
billing statements. The word "card" means each card or other access device, 
such as Account numbers, that we give you to use your Account. 

By accepting and using the card we issue to you, you agree to accept the terms of 
this Agreement. 

Amendments:  We  have  the  right  to  change  the  terms  of  this 
Agreement for any reason, and in any respect, by adding, deleting 
or modifying any provision, including  APRs, fees, the Minimum 
Payment  and  other  terms.  We  can  add  a  new  provision 
without  regard  to  whether  the  provision  deals  with  a  matter 
already addressed by this Agreement. 

In certain circumstances, we are required by law to notify you 
of  changes  to  the  terms  of  this  Agreement,  and  in  other 
circumstances  we  may  not  be  required  to  do  so.  When 
required  by  law  to  advise  you  that  you  have  a  legal  right  to 
reject any  changes we make, we will  provide  an  explanation 
about how to do that. 

In some circumstances, APRs or other aspects of your Account 
may  change  even  though  the  terms  of  the  Account  do  not 
change,  for  example  when  the  Prime  Rate  changes  or  the 
Penalty APR becomes applicable. See the Penalty  APR section 
about  our  right  to  increase  APRs  on  outstanding  balances 
and/or future transactions for events of default including late 
payment. 

USING YOUR ACCOUNT 
Consumer Accounts, which are those accounts held in the name of a natural 
person, are to be used only for personal, family or household purposes.   If 
your  account  is  a  Business  Account,  which  is  an  account  not  held  in  the 
name  of  a  natural  person,  you  represent  that  your  Account  will  be  used 
exclusively for business, commercial, or organizational purposes and not for 
personal, family or household purposes. 
Furthermore, you promise that you will not allow your Account to be used for 
Internet  gambling,  and  you  will  not  use  it  for  any  unlawful  purposes  or 
transactions, including check kiting. 

Authorized Users: If you let anyone use your Account, that person is an 
authorized user. You may request another card for each authorized user. If you 
do,  this  Account  may  appear  on  the  authorized  user's  credit  report.  You  are 
responsible for all use of your Account including charges by authorized users. 
You must tell us if you want to stop an authorized user from using your Account. 
If you do, we may close the Account and issue a new card(s) with a different 
Account number. It is your responsibility to get any cards, checks or any other 
means of access to your Account from the authorized user and destroy them or 
return them to us upon request. 

Billing  Cycles/Statements:  Your  Account  will  have  time  periods  called 
"billing  cycles"  or  "billing  periods."  Each  billing cycle  is  about  one  month  in 
length.  We  will  provide  a  billing  statement  each  month  one  is  required  by 
applicable law.  

Credit Line: We also call this a credit limit. We will assign a credit line to your 
Account. Your statement will show the amount of your credit line as of the date 
of the statement. If your Account goes overlimit, you must repay the overlimit 
amount when it is billed on your monthly billing statement, or sooner if we ask 
you to. We may, but are not obliged to, allow your Account to go over its credit 
line. We may change or cancel your credit line without telling you ahead of time. 
If we do, it will not excuse you from your obligations to pay us. We may restrict 
the extent to which your credit line can be used for different types of transactions 
(for example, purchases, balance transfers and/or cash advances) such as by 
limiting  the  dollar  amount  or  number  of  or  time  period  available  for  any  such 
transactions, and we may completely prohibit use of your credit line for particular 
types of transactions.   

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Lost or Stolen Cards, Checks or  Account Numbers: If you lose 
or someone steals your card or any other means to access your Account, or 
if  you  think  someone  has  used  your  Account  without  your  permission,  you 
must tell us immediately. Call the Bankcard Service telephone number on your 
card or billing statement. Do not use your Account after you notify us. We may 
end your credit privileges and close your Account if we consider it appropriate. 
You agree to provide us information to help us find out what happened. 

TYPES OF TRANSACTIONS AND AUTHORIZATIONS 

Purchases: You may use your card to pay for goods or services. 

Balance  Transfers:  In  our  discretion,  we  may  allow  you  to  transfer 
balances  from  other  accounts  or  loans  from  other  credit  card  companies, 
other lenders or other balance transfers we may allow, using balance transfer 
checks  we  provide.  Those  uses  are  "balance  transfers".  You  are  not 
authorized to transfer balances to this Account from other accounts or loans 
with us or any of our related companies. If you request a balance transfer but do 
not have enough available credit, we may transfer only a part of the requested 
amount. 

Cash Advances: You may use your card to get cash from automatic teller 
machines  or  from  banks  that  accept  the  card,  or  by  using  cash  advance 
checks we may provide. Also, we will treat as cash advances any balance transfer 
checks made payable to cash, you or other payees we disclose to you. All the 
following uses of your Account will be treated as “cash advances": purchasing 
travelers  checks,  foreign  currency,  money  orders,  wire  transfers  or  similar 
cash-like  transactions;  purchasing  lottery  tickets,  casino  gaming  chips,  race 
track wagers or similar betting transactions; and making a payment using a third 
party service. 

 Types of Checks/Refusal to Pay Checks: Each balance transfer check 
or cash advance check you write is your request for funds. We may also call 
them  a check or an access check. The check must be signed by the person 
whose name is printed on it. When we receive an access check for payment, 
we may review your Account to decide whether to pay that check. We have the 
right not to pay a check for any reason, including but not limited to the following 
examples: 

  We or one of our related companies is the payee on the check. 
  The check is post-dated. If a post-dated check is paid, resulting in another 

check being returned or not paid, we are not responsible. 

  You have used the check after the date specified on it. 
  You are in default (including exceeding your credit line) or would be if we paid 

the check. 

Promotional Offers:  From time to time, we may offer special rates (such as 
lower  interest  rates  or  fee  waivers)  through  Balance  Transfer  or  other 
promotional  programs.  If  you  take  advantage  of  one  of  these  promotional 
programs,  the  resulting  balance  will  be  subject  to  the  terms  made  in  that 
specific promotional offer. Promotional offers may be treated as either Balance 
Transfer or Cash Advance transactions. Each offer will provide details about 
the terms of the promotion, including the ANNUAL PERCENTAGE RATE, any 
transaction  fees,  the  effective  dates,  and  any  grace  period.  Convenience 
Checks, Balance Transfer checks, and other promotional programs may  not 
be used to pay all or any portion of any outstanding balance or other obligation 
you  owe  us  or  our  affiliates.  We  reserve  the  right  to  decline  any  Balance 
Transfer  transactions  on  your  Account.  If  applicable,  we  may  end  your 
promotional APR and apply the non-promotional APR to new Purchases and 
Balance Transfers if a late payment is made during the promotion period. 

Refusal to Authorize Transactions: We may decline any transaction on 
your Account for any of the following reasons: 
  operational matters, 
  your Account is in default (including exceeding your credit line), 
  suspected fraudulent or unlawful activity, or 
  any other reason we choose. 
We are not responsible for any losses if a transaction on your Account is declined 
for any reason, either by us or a third party. 

 
 
 
 
 
PAYMENTS 

PERIODIC INTEREST CHARGES 

Periodic  Interest  Charge  Calculation—Average  Daily  Balance 
Method  (including  current  transactions):  We  figure  periodic  interest 
charges for each billing cycle. 
  To get the “average daily balance”, you  will take the beginning balance  of 
your Account each day, add any new purchases, cash advances, or balance 
transfers, and unpaid charges (including unpaid finance charges) and other 
debits,  and  subtract  any  payments  or  credits.  This  gives  you  the  daily 
balance. Then you will add up all the daily balances for the billing cycle and 
divide by the number of days in the billing cycle. This gives you the “average 
daily balance.” A purchase, cash advance or balance transfer appearing on 
your  monthly  periodic  statement  is  considered  part  of  the  outstanding 
balance from the date of the transaction or the first day of the billing cycle, 
whichever is later.  

  Your  finance  charge  is  computed  by  multiplying  the  “average  daily 
balance” by the monthly periodic rate which has been disclosed to you at 
account opening and may vary as provided in such disclosure.  

Paying Interest:  We begin assessing periodic interest charges on a transaction, 
fee,  or  interest  charge  from  the  date  it  is  added  to  your  daily  balance  as 
described in this Agreement until your Account is paid in full. Your due date 
will be a minimum of 26 days following the close of each billing cycle. You can 
avoid periodic interest charges on new purchases when they are first billed to 
a statement, as described below, but not on cash advances, balance transfers or 
overdraft advances. 

If you receive a current monthly statement that includes new purchases, and 
then  make  a  payment  that  we  receive  by  the  date  and  time  the  Minimum 
Payment is due for that statement, we will not charge periodic interest on any 
portion of the new purchases on that statement that we allocate such payment 
to, so long as your current statement also shows that we received payment of 
the ending balance for your previous month's statement by the date and time its 
Minimum Payment was due or that the ending balance for your previous month's 
statement was zero. If you have a balance other than a purchase balance and 
the other balance carries a higher periodic interest rate, you may not be able to 
avoid  periodic  interest  charges  on  new  purchases  if  you  do  not  pay  your 
balance in full each month, because we generally allocate payments first to 
the balance with the highest periodic interest rate. 

See the Amendments section about our rights to increase APRs and make other 
changes to your Account for any reason. 

Minimum Payment: You must make your Minimum Payment in a way that we 
receive it by the time and date it is due. You may make payments greater than 
 your required Minimum Payment. This will reduce the interest charges that 
are added to your Account. 
 Your Minimum Payment will ordinarily be the largest of: 
 •  $10 (or total amount you owe if less than $10); or 
 •  3.00% of the New Balance 

As part of the Minimum Payment, we will also add any amount past due and we 
reserve the right to add any  amounts in excess of your credit line. Even if the 
Minimum Payment does not include amounts in excess of your credit line, you 
must pay such amounts when billed on your monthly statement or sooner if we 
ask you to. 

Payment Instructions: You agree to pay us amounts you owe in U.S. dollars. 
You must use a check, money order or electronic debit drawn on a US bank 
or a foreign bank branch in the U.S. We will not accept cash payments through 
the  mail.  When  we  receive  or  apply  a  payment,  we  might  not  restore  your 
available credit by that amount for up to 15 days. 

For mailed payments, your billing statement and the envelope it comes in give 
you instructions about how, when and where to make your payments. You must 
follow these instructions. Your payment will not be credited to your Account 
before  we receive  it  at  the  address  we specify for receipt  of  payments  and in 
accordance with the payment instructions. 

If you make  a  payment marked  as paid in full or indicate that it is to pay  all 
amounts you owe us, you must send that payment to the address on the front of 
your statement. We may accept a conditional payment and not agree that it pays 
all  amounts  you  owe  on  your  Account.  Also,  we  may  return  a  conditional 
payment to you and you will still owe us the amount of the payment or any other 
amounts owed on your Account. 

You  authorize  us  to  collect  any  payment  check  either  electronically  or  by 
draft. We can collect  your payment checks  electronically by sending the check 
number, check amount, account and routing numbers to your bank. Or we can 
collect these checks by sending a draft drawn on  your bank  account. Funds 
may  be  taken  from  your  bank  account  on  the  same  day  we  receive  your 
payment. We will not keep your original check, just a copy of it. 

You may use our optional services to make payments electronically through our 
website, our Customer Service, or using our Autopay feature. We will provide the 
terms for these payment services before you use them. 

Payment  Crediting/Allocation: We  will  apply  payments  equal  to  or  less  than  the 
required  Minimum  Payment  amount  and  any  credits  to  balances  on  your 
Account in  a  way that is  most favorable to  or convenient to  us. Generally,  and 
except as required by law, we will credit payments over the required Minimum 
Payment to balances with the highest APR first. We will then credit payments 
to lower rate balances in descending order of APRs. The manner in which we 
apply  any  payment  to  your  Account  balances  may  affect  the  amount  of  any 
payment applied to introductory or promotional financing balances.  

Credit  Balances:  You  may  request  a  refund  of  any  credit  balance  at  any  time. 
Otherwise, we will apply it to any new charges on your Account or provide the 
refund to you as required by law. 
Automatic  Charges:  You  may  allow  others  to  automatically  charge  repeat 
transactions  to  your  Account.  You  will  be  responsible  for  making  new 
arrangements to make those payments if they are stopped for any reason such 
as: 
  your Account is closed or suspended or. 
  your Account number changes. 

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Variable  Rates: When  you  have  an  APR  that  varies  with  changes  to  the 
Prime  Rate,  we  calculate  the  APR  by  adding  a  margin  to  the  Prime  Rate 
published in The Wall Street Journal on the last day of the previous calendar 
month  before  the  Closing  Date  shown  on  your billing statement. The "Prime 
Rate is the highest (U.S.) Prime Rate published in the Money Rates section of 
The Wall Street Journal. The APR will change if the Prime Rate changes. The 
new rate will be applied as of the first day of your billing cycle  during which the 
Prime Rate has changed. If the APR increases, you will pay  a higher interest 
charge and may pay a higher Minimum Payment. The Prime Rate is simply a 
pricing  index  and  is  not  the  lowest  interest  rate  available.  If  The  Wall  Street 
Journal stops publishing the Prime Rate, we will select a similar reference rate. 
From time to time, your APR may be subject to a minimum interest rate, 
commonly referred to as a “floor”. We will publish any floor which may be 
in effect.  

OTHER FEES AND CHARGES 

We may charge the following fees. Transaction fees are added to the related 
balance for the type  of transaction. All  other fees  are  added to the  balance  for 
purchases. 
Annual Fee: If your Account has an annual fee or similar charge, it will be 
billed each year whether or not you use your Account, and you agree to pay it 
when billed. The annual fee is non-refundable unless you notify us that you wish 
to close your Account within 30 days of our providing the statement on which 
the annual fee is billed and at the same time, you pay your outstanding balance 
in full. Your payment of the annual fee does not affect our rights to close your 
Account  and  to limit  your  right  to  make  transactions  on  your Account.  If  your 
Account is closed by you or us, we will continue to charge the annual fee until 
you pay your outstanding balance in full and terminate your Account relationship. 

Foreign Transactions/Fees: A Foreign Transaction fee is a fee which will 
be applied to transactions that take place outside of the United States, even if the 
currency  used  is  U.S.  Dollars.  If  a  transaction  is  in  a  foreign  currency,  Visa 
International  or  MasterCard International  will convert the  transaction  into  U.S. 
dollars by using their own currency conversion procedures. The exchange rate 
will be determined in one of two ways. Either the rate will come from the range 
of rates available in the wholesale currency markets for the processing date 
(which  may  be  different  from  the  rate  the  card  association  receives)  or  a 
government-mandated rate in effect on that date. The exchange rate used may 
differ from the rate on the date of your transaction. 

We may charge a Foreign Transaction fee that is a percentage of the U.S. Dollar 
amount of any foreign transaction as provided to us from Visa or MasterCard. 
These Foreign Transaction fees are finance charges. The same process and 
charges will apply again if any Foreign Transaction is reversed. 
Late  Fee:  We  may  charge  a  late  fee  if  we  do  not  receive  at  least  the 
required Minimum Payment for any billing cycle by the date and time it is 
due.  If  the  amount  of the late fee is based  on  a balance,  we  will  use the total 
Account balance at the end of the day that the late fee is charged to calculate 
the fee. This date may be as early as the due date for the late payment. 

Minimum Interest Charge: We may charge no less than the minimum 
interest charge if any periodic interest charge is due for a billing cycle. 

Overlimit Fee: For a Consumer Account, if you agree to allow us to charge 
overlimit fees, we may charge such a fee to the extent allowed by law when 
your  Account  goes  overlimit.  We  may  charge  this  fee  even  though  your 
balance is over the credit line because of a transaction we allowed. You have 
the right to withdraw your consent to our charging the overlimit fee at any time. 
If you do so, we will stop charging you the fee. 

Return Check Fee: We may charge a return check fee if: 
  we stop payment on a cash advance check or balance transfer check at your 

request, or 

  we refuse to pay a cash advance check or balance transfer check. 
Return Payment Fee: We may charge a return payment fee if: 
  your payment check or other type of payment is not honored, 
  an automatic debit or other electronic payment is returned unpaid, or 
  you did not sign your payment check or it cannot be processed. 

Service  Fees:  We  may  charge  fees  if  you  request  a  copy  of  a  billing 
statement, sales draft or other record of your Account, or if you request two or 
more  cards  or  any  special  services  (for  example,  obtaining  cards  on  an 
expedited  basis).  However,  we  will  not  charge  fees  for  copies  of  documents 
requested for a billing dispute. Service fees may change from time to time. We 

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will  inform  you  of  the  fee  in  effect  prior  to  when  the  applicable  service  is 
provided. 
Transaction Fees for  Balance Transfers  and Cash  Advances:  We 
may  charge  you  transaction  fees  for  balance  transfers  and  cash  advances. 
These transaction fees are finance charges and are added to the balance for the 
applicable category of balance transfers or cash advances as of the date of that 
transaction. 

DEFAULT/COLLECTION 

Your Account may be in a default if any of the following applies: 
  we do not receive at least the Minimum Payment by the date and time due as 

shown on your billing statement. 

  you exceed your credit line. 
  you fail to comply with the terms of this Agreement or any other agreement 

with us or one of our related companies. 

  we obtain information that causes us to believe that you may be unwilling or 

unable to pay your debts to us or to others on time. 

  you file for bankruptcy. 
  you become incapacitated or die. 

If your Account is in default, we may close your Account without notice and 
require you to pay your unpaid balance immediately. To the extent permitted by 
law, if you are in default because  you have failed to pay us, you will pay  our 
collection costs, attorneys' fees, court costs, and all other expenses of enforcing 
our rights under this Agreement. 

CLOSING/SUSPENDING YOUR ACCOUNT 
You may close your Account at any time. We may require you to provide a closure 
request in writing. Except as required by applicable law, we may close your 
Account or suspend your credit privileges or any feature on your Account at any 
time for any reason, including Account inactivity, without notice. If we close your 
Account or suspend your credit privileges or any feature, we will not be liable 
to you for any consequences that result. If you or we close your Account, you 
and any authorized users must stop using your Account immediately and destroy 
all cards, checks or other means to access your Account or return them to us 
upon request. You will continue to be responsible for charges to your Account 
according to the terms of this Agreement. 

CREDIT INFORMATION 

We  may  review  your  credit  history  by  obtaining  information  from  credit  reporting 
agencies and others. We may report information about you and your Account 
to credit reporting  agencies. If you request  additional cards  on  your Account  for 
others, we may report Account information in your name as well as in the names 
of  those  other  people.  If  you  think  we  have  reported  information  to  a  credit 
reporting agency that is not correct, you may contact the credit reporting agency 
directly or you may write to us using the Bankcard Service  address  listed  on 
your  billing  statement.  Please  include  your  name,  address,  Account 
number, telephone number and a brief description of the problem and a copy of 
the credit reporting agency report if you have it. We will investigate the matter. If 
our investigation shows that you are right, we will contact each credit reporting 
agency to  which we reported the information  and  will request they correct the 
report. If we disagree with you after our investigation, we will tell you in writing or 
by telephone. 

ACCOUNT REVIEW  

At Account opening, your Account is placed in one of several tiers based on 
your  creditworthiness,  and  your  ANNUAL  PERCENTAGE  RATE  for 
Purchases,  Balance  Transfers  and  Cash  Advances  will  be  the  margin 
established  for  your  tier  added  to  the  Prime  Rate.  Periodically,  but  at  least 
once  every  six  (6)  months,  we  will  review  your  Account  history  and 
creditworthiness and determine whether your Account should be moved into 
a  higher  or  lower  tier,  thereby  increasing  or  reducing,  respectively,  your 
ANNUAL PERCENTAGE RATE for Purchases, Balance Transfers and Cash 
Advances.  To  lessen  rate  volatility,  this  determination  will  not  result  in  your 
Account being moved into a higher tier unless the review indicates that your 
Account  should  be  moved  more  than  one  (1)  tier  higher.  Correspondingly, 
your ANNUAL PERCENTAGE RATE for Purchases, Balance Transfers and 
Cash  Advances  will  not  be  increased  until  your  Account  has  been  moved 
more than one (1) tier higher. We will provide you with notice of any increases 
or  reductions  in  the  ANNUAL  PERCENTAGE  RATES  applicable  to  your 
Account as required by law. 

 
 
 
 
 
Increases to your ANNUAL PERCENTAGE RATE following Account review 
will apply only to transactions occurring on and after the date provided in the 
notice to you of such increase. Reductions to your ANNUAL PERCENTAGE 
RATE  will  apply  both  to  current  and  future  transactions  and  to  existing 
balances that are currently at a higher rate. 

Except  upon  the  expiration  of  any  introductory  or  promotional  ANNUAL 
PERCENTAGE  RATES,  we  will  not  increase  any  of  the  ANNUAL 
PERCENTAGE  RATES  applicable  to  your  account  during  the  first  (12) 
months after Account opening. 

COMMUNICATIONS/CHANGE OF INFORMATION 
We can provide cards, billing statements and other communications to you at 
any mailing address or email address shown in our records. If you change your 
contact  information such  as  any  mailing  address,  telephone  number  or  email 
address, you must notify us immediately in writing at the address shown on 
your billing statement. Telephone numbers you provide include those you give 
us  and/or those  we  obtain from caller ID processes. We  may  obtain telephone 
number,  mailing  address  and  e-mail  address information from  you  or third 
parties, and we may accept mailing address corrections from the United States 
Postal Service. 

If more than  one  person is responsible for this Account,  we can provide  billing 
statements  and  communications  to  any  of  you.  Notice  to  one  of  you  will  be 
considered notice to all of you. You all will remain obligated on the Account. You 
agree to pay  any fee(s) or charge(s) for incoming communications from us, 
and/or outgoing communications to us, without reimbursement from us. 

You authorize us, or anyone acting on our behalf, to call or send a text message 
to any number you provide or to any number where we reasonably believe we 
can contact you. These include calls to mobile, cellular, or similar devices, and 
calls  using  automatic 
telephone  dialing  systems  and/or  prerecorded 
messages.  We  may  also  send  an  email  to  any  address  where  we  reasonably 
believe  we  can  contact  you.  Some  of  the  legal  purposes  for  calls  and 
messages  include:  suspected  fraud  or  identity  theft;  obtaining  information; 
transactions on or servicing of your Account; collecting on your Account; and 
providing you information about products and services. 

TELEPHONE MONITORING AND RECORDING 

We and our agents may listen to and record your telephone calls with us. You 
agree that we and our agents may do so, whether you or we initiate the telephone 
call. 
ENFORCING THIS AGREEMENT 

We can delay enforcing or not enforce any of our rights under this Agreement 
without losing our right to enforce them in the future.  If any of the terms of this 
Agreement are found to be unenforceable, all other terms will remain in full force. 

ASSIGNMENT 

We may assign your Account, any  amounts you owe us, or any  of our rights and 
obligations under this Agreement to a third party. The assignee will be entitled 
to any of our rights that we assign to that person.  You do not have the right to 
assign your account. 
GOVERNING LAW 
The terms and enforcement of this agreement and your account shall be governed 
and  interpreted  in  accordance  with  federal  law  and,  to  the  extent  state  law 
applies, the law of North Carolina, without regard to conflict-of-law principles. 
The  law  of  North  Carolina,  where  we  and  your  account  are  located,  will 
apply no matter where you live or use the account. 
FOR YOUR  INFORMATION 

Please call the Bankcard Service telephone number on your card or billing 
statement if you have any questions about your Account or this Agreement.  

YOUR BILLING RIGHTS: Keep this Document for Future Use  
This notice tells you about your rights and our responsibilities under the Fair Credit 
Billing Act. 

WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT  
If you think there is an error on your statement, write to us on a separate sheet 
at the Bankcard Service address shown on your billing statement. 

In your letter, give us the following information: 
 
 

 Account information: Your name and Account number. 
 Dollar amount: The dollar amount of the suspected error. 

 

 Description of problem: If you think there is an error on your bill, describe 
what you believe is wrong and why you believe it is a mistake. 

You must contact us: 
  Within 60 days after the error appeared on your statement. 
  At least 3 business days before an automated payment is scheduled, if you 

want to stop payment on the amount you think is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you 
do we are not required to investigate any potential errors and you may have to 
pay the amount in question. 

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER  

When we receive your letter, we must do two things: 
1. Within 30 days of receiving your letter, we must tell you that we received your   

letter. We will also tell you if we have already corrected the error. 

2. Within 90 days of receiving your letter, we must either correct the error or 

explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 
  We cannot try to collect the amount in question, or report you as delinquent 

on that amount. 

  The charge in question may remain on your statement, and we may continue 

to charge you interest on that amount. 

  While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance. 

  We can apply any unpaid amount against your credit limit. 
After we finish our investigation, one of two things will happen: 
 

 If we made a mistake: You will not have to pay the amount in question or any 
interest or other fees related to that amount. 
 If we do not believe there was a mistake: You will have to pay the amount in 
question,  along  with  applicable  interest  and  fees.  We  will  send  you  a 
statement of the amount you owe and the date payment is due. We may 
then report you as delinquent if you do not pay the amount we think you 
owe. 

 

If you receive our explanation but still believe your bill is wrong, you must write 
to us within 10 days telling us that you still refuse to pay. If you do so, we cannot 
report you as delinquent without also reporting that you are questioning your 
bill.  We must tell you the name of anyone to whom we reported you as delinquent, 
and we must let those  organizations know  when the matter has been settled 
between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of 
the amount you question even if your bill is correct. 

YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD 
PURCHASES 

If you are dissatisfied with the goods or services that you have purchased with 
your credit card and you have tried in good faith to correct the problem with 
the merchant, you may have the right not to pay the remaining amount due on 
the purchase. 
To use this right, all of the following must be true: 

1. The  purchase  must  have  been  made  in  your  home  state  or  within  100 
miles  of  your current  mailing  address,  and  the  purchase  price  must have 
been  more  than  $50.  (Note:  Neither  of  these  are  necessary  if  your 
purchase was based on an advertisement we mailed to you, or if we own 
the company that sold you the goods or services.) 

2. You must have used your credit card for the purchase. Purchases made with 
cash  advances  from  an  ATM  or  with  a  check  that  accesses  your  credit 
card Account do not qualify. 

3.  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, 
contact  us  in  writing  on  a  separate  sheet  at  the  Bankcard  Service  address 
shown on your billing statement. 
While we investigate, the same rules apply to the disputed amount as discussed 
above. After we finish our investigation, we will tell you our decision. At that 
point, if we think you owe  an amount and you do not pay, we may report you  as 
delinquent. 

To learn more about factors to consider when applying for 
or using a credit card, visit the website of the Consumer 
Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore 

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