DSRM National Bank Credit Card Account                                                                     rev 2016 01 
Interest Rates and Interest Charges 
Annual percentage rates 
(APR) for purchases 

23.00% 

Penalty APR and When it 
Applies 

27.49%  
     This APR will vary with the market based on the Prime Rate*. 

     This APR may be applied to your Account if you make a late      
     payment. 

     How long will the Penalty APR apply?  If your APR is  
     increased for this reason, the Penalty APR will apply until you    
     make six consecutive minimum payments when due. 

How to Avoid Paying 
Interest 

Minimum Interest Charge 
For Credit Card Tips from 
the Consumer Financial 
Protection Bureau 

Your due date is at least 21 days after the close of each billing cycle.  We 
will not charge you any interest on purchases if you pay your entire balance 
by the due date each month.   
If you are charged interest, the charge will be no less than $2.00 

To learn more about factors to consider when applying for or using a credit 
card, visit the website of the Consumer Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore  

Fees 

Annual Fee 
Penalty Fees 

None  

•  Late Payment 

Up to $35 

•  Return Payment 

Up to $25 

How We Will Calculate Your Balance: We use a method called  “average daily balance (including new 
purchases)”. See your account agreement for more details. 

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is 
provided in your account agreement. 

*The Prime Rate we use is the one published in the Money Rates table in The Wall Street Journal on the 
15th  day  of  each  month.    See  your  account  agreement  for  more  details.  Currently,  the  Penalty  APR  is 
27.49%, with a corresponding monthly periodic rate of 2.29%. 

 
 
 
      
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
DSRM National Bank 
Credit Card Agreement - Terms and Conditions 
Customer Service Mailing Address:  
Credit Card Center, PO Box 631, Amarillo, TX 79105-0631  
Customer Service Telephone: 1-800-333-3560 

Definitions. In this Credit Card Agreement – Terms and Conditions ("Agreement"), the words "we", "us", "our" and "DSRM 
National  Bank"  mean  DSRM  National  Bank,  a  national  credit  card  bank  located  in  Albuquerque,  New  Mexico.  "You"  and 
"Your" mean the person who applies for, requests or accepts the Card or Cards issued on the Account. "Account" means 
your DSRM National Bank credit card account, which is owned by us and governed by this Agreement. "Card" or "Cards" 
means  the  Valero  Regular  Credit  Card(s),  Valero  VIP  Credit  Card(s),  or  Preferred  Gold  Card(s),  issued  to  you  by  DSRM 
National Bank in connection with your Account. A Preferred Gold Card is issued to the person(s) who applies for or accepts 
the Preferred Gold Account.  Definitions of additional terms are contained in other paragraphs of this Agreement. 

Acceptance of the Terms of this Agreement. You will be bound by the terms of this Agreement when you apply for and 
receive, or sign, or use, or permit another to use, your Cards or Account number. You must sign each Card issued to you 
before you use it.  If you do not wish to be bound by the terms and conditions of this Agreement, do not use the Card or 
authorize  another  person  to  use  it.  Instead,  cut  all  of  the  Cards  in  two  and  return  them  to  us.    You  may  designate  one 
"Additional User" to your Account by contacting us at 1-800-333-3560 and providing us with such designation. Unless you 
tell  us  otherwise,  an  Additional  User  may  assist  in  administration  of  your  Account  and  credit  information  regarding  your 
Account may be reported to credit reporting agencies in the name of the Additional User. 

Use of Your Cards. You may use your Cards to make charges for fuel, merchandise, services, and other permissible items 
("Purchases") at Valero, Beacon, or Shamrock stores or other retailers that accept the DSRM National Bank credit card(s). 

Preferred Gold "Annual Fee". If you have been issued a DSRM National Bank Preferred Gold Card, you will be assessed 
an Annual Fee of $10.  All other cards have no Annual Fee. 

Extension of Credit; Agreement to Pay. When you use your Card, or permit someone else to do so, you thereby promise 
to  pay  all  charges  made  with  your  Card,  along  with  all  related  Interest  Charges  and  other  fees  accruing  under  this 
Agreement, in conformity to the terms of this Agreement. We may at any time suspend or terminate your Account, or a Card 
issued on your Account, as to any future use of your Account or Card.  

Loyalty  Program  -  Rebate  on  Preferred  Gold  Card  Purchases.  The  holder  of  a  DSRM  National  Bank  Preferred  Gold 
Card in good standing at the time the Account is billed will be entitled to a rebate on fuel purchases made on the Account for 
that billing period, as follows: 

$.01/gallon for Diesel 
$.01/gallon for Regular Unleaded Gasoline 
$.015/gallon for Mid-Grade Unleaded Gasoline 
$.02/gallon for Super Unleaded Gasoline 

The rebate will be paid to you, at your option, in the form of a monthly credit applied against your Account balance, or in the 
form of a yearly check mailed to the address shown on your Account at the time the check is mailed. We will be entitled to 
offset amounts payable by check against amounts due on your Account if  your Account is not in good standing.  We can 
terminate  this  rebate  program  at  any  time.    If  we  terminate  the  rebate  program,  we  will  pay  you  any  accrued  rebate  and 
refund  a  pro-rated  portion  of  your  Annual  Fee  for  the  period  of  the  year  after  the  program  is  terminated  (if  any).    Your 
Account is in “good standing” for these purposes, if, at the billing date, there are no overdue payments on your Account, and 
your Account has not been closed to new Purchases.  

Repayment;  Minimum  Payment  Due  Each  Billing  Cycle.  You  promise  to  pay  us  the  amounts  of  all  credit  you  obtain 
(including all Purchases), all fees and charges we assess against your Account and all Interest Charges as provided in this 
Agreement. You agree to make your payments in the amounts and at the times provided in this Agreement.  

We will provide a "Monthly Statement" of your Account at approximately monthly intervals if there has been activity on your 
Account,  or  there  is  a  balance  (credit  or  debit)  in  your  Account  exceeding  $1,  unless  we  deem  your  Account  to  be 
uncollectible, or we have instituted delinquency collection procedures, or furnishing the statement would violate federal law. 
You may pay any amount up to the entire unpaid balance (the "New Balance") of your Account at any time. You must pay 
each  billing  cycle  at  least  the  Minimum  Payment  amount  shown  on  your  Monthly  Statement  by  the  Payment  Due  Date 
shown on the Monthly Statement.  

The Minimum Payment due each billing cycle is the greater of (1) the sum of: (a) all past due amounts, plus (b) 1/6th (one-
sixth)  of  the  New  Balance  of  your  Account  at  the  end  of  the  billing  cycle,  plus  (c)  the  amount  of  any  Annual  Fees,  other 
Account fees, fees for credit card protection services, insurance premiums, and membership programs, plus (d) installments 

 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
for  mail,  telephone,  or  electronic  merchandise/services  orders  as  provided  in  the  terms  for  such  orders,  plus  (e)  Interest 
Charges posted to your Account during the billing cycle, or (2) $25 (or the entire New Balance if less than $25).  We will also 
include in your Minimum Payment any part of the New Balance in excess of your GasCap® Credit Limit.  

Your Payment Due Date will be at least 21 days after the Closing Date shown on your Monthly Statement.  The Minimum 
Payment due will never be more than the New Balance.  If you want to request a change to your Payment Due Date, call us 
at 1-800-333-3560 or write to us at PO Box 631, Amarillo, TX 79105-0631. We may take up to 30 days to process such a 
request.   

If you overpay, or if a credit balance is otherwise created in your Account, we will not pay interest on such amounts. Mail 
your payment made in U.S. dollars, accompanied by the payment remittance stub, using the envelope enclosed with your 
Monthly Statement or to the payment address provided, and following all other instructions on your Monthly Statement. The 
crediting of payments sent to any location other than the payment address or received in any other manner may be delayed. 
Except for address changes on the back of the Monthly Statement payment remittance stub, do not send correspondence of 
any type to the payment address. For inquiries about your Account, please call us toll-free at 1-800-333-3560 or write to us 
at PO Box 631, Amarillo, TX 79105-0631. 

We will allocate your payments among the charges on your Account in accordance with the requirements of federal law.  We 
may allocate the amount of your Minimum Payment in the manner we determine, without regard to any contrary instructions 
from you. In most instances, we will allocate your Minimum Payments to balances (including new transactions) with higher 
APRs before balances with lower APRs. This will result in balances with a higher rate of interest being paid before any other 
existing balances. Even though your payment may be credited to your Account in the billing cycle in which the payment is 
received, your available credit may not be increased by the amount of the payment until your payment has cleared.  

If  you  pay  more  than  the  Minimum  Payment,  we  will  apply  the  excess  payment  amount  to  reduce  your  total  outstanding 
balance, and you will continue to be obligated to make any Minimum Payment in succeeding billing cycles. 

If  you  post-date  a  check  for  payment,  we  may  process  the  check  immediately  upon  receipt  or  return  it  unpaid,  at  our 
election, without in either case waiting until the date shown on the check.  We are not liable to you for any loss or expense 
incurred by you arising out of the action we elect to take. 

If you send a payment to us for less than the full balance marked with the words “Paid in Full” or similar language, we may 
refuse  to  accept  such  payments  or  we  may  accept  the  payment  without  losing  any  of  our  rights.    Any  of  these  payments 
must be mailed to the address designated for these types of payments on your periodic statement. 

If your check is processed by us non-electronically and is returned to us for insufficient funds or dishonored for any reason, 
we may re-present the returned check electronically. 

We can refuse to accept payments not denominated in U.S. dollars or not drawn on a domestic office of a U.S. bank.  We 
will charge a Returned Payment Fee, as described in "Account Fees and Charges" below. 

Authorization  To  Convert  Your  Check.  If  you  send  us  a  check  to  make  your  payment,  you  authorize  us  either  to  use 
information  from  your  check  to  make  a  one-time  electronic  fund  transfer  from  your  financial  institution  or  to  process  the 
payment as a check transaction. “Electronic Fund Transfer” or “EFT” is the term used to refer to the process by which we 
electronically  instruct  your  financial  institution  to  transfer  funds  from  your  financial  institution  for  the  same  amount  as  the 
check.  When we use information from your check to make an EFT, funds may be withdrawn from your financial institution 
as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.  
You  authorize  us  to  collect  a  fee  of  up  to  $25  through  an  EFT  from  your  financial  institution  if  your  payment  is  returned 
unpaid.  We  retain  an  image  of  your  electronically  processed  check  to  the  extent  required  by  applicable  law.  If  the  EFT 
cannot be processed for technical reasons, you authorize us to process the copy of your check.  If you have questions about 
this  or  other  payment  options,  or  do  not  want  your  payments  collected  electronically,  please  call  our  Customer  Service 
Center at 1-800-333-3560. 

Your GasCap® Credit Limit. We will establish a credit limit for your Account from time to time. Your GasCap® Credit Limit 
will  be  shown  on  the  initial  Card  mailer  and  on  each  Monthly  Statement  of  your  Account.  The  total  amount  of  credit 
outstanding on your Account at any time must not be more than your then current GasCap® Credit Limit. We may change 
your GasCap® Credit Limit from time to time. We will attempt to notify you if we do.  If we accept a payment for an amount in 
excess  of  your  outstanding  balance,  your  available  GasCap®  Credit  Limit  will  not  be  increased  by  the  amount  of  such 
overpayment nor shall we be required to authorize transactions for an amount in excess of your assigned GasCap® Credit 
Limit.    You  may  request  an  increase  to  your  GasCap®  Credit  Limit  by  calling  1-800-333-3560  or  writing  to  PO  Box  631, 
Amarillo, TX 79105-0631. 

Exceeding  Your  GasCap®  Credit  Limit.  If  you  request  credit  in  any  form  which,  if  granted,  would  cause  your  total 
outstanding  balance  (including,  authorized  transactions  not  yet  posted  to  your  Account)  to  exceed  your  GasCap®  Credit 
Limit  we  establish  for  your  Account,  whether  or  not  such  balances  before  the  request  were  more  than  the  respective 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
GasCap ® Credit Limit, we may, at our election: (1) honor the request without permanently increasing your GasCap® Credit 
Limit; (2) honor the request and treat the amount which is more than your GasCap® Credit Limit as immediately due; or (3) 
refuse to honor the request.  If we have previously honored requests for credit in excess of your GasCap® Credit Limit, that 
does not mean that we will honor further over-limit requests. 

INTEREST CHARGES.  

When  Periodic  Rate  Interest Charges  Begin  to  Accrue:   Periodic  rate  Interest  Charges  will accrue  daily  on  Purchases 
from the date that the transaction was posted until the date each Purchase is completely repaid according to the payment 
allocation method then in effect.  However, if the New Balance shown on the Monthly Statement for the previous billing cycle 
was a credit balance or zero or was paid in full by its Payment Due Date, then (1) we will not charge periodic rate Interest 
Charges during the current billing cycle if you pay the New Balance, if any, shown on the Monthly Statement for the current 
billing cycle by its Payment Due Date, and (2) we will credit any payment that you make by the Payment Due Date for the 
current billing cycle as of the first day of the billing cycle. 

Periodic Rates of the Interest Charge: The manner in which we determine the periodic rates that apply to your Account 
are described below. The periodic rates and corresponding Annual Percentage Rates currently in effect are set forth on the 
account-opening table, which is part of this Agreement. 

(a) Rate of Interest Charge on Purchases: With respect to all Purchases:  

(1) Standard Pricing Rate. The monthly periodic rate we use to compute the Interest Charge on all Purchases is a non-
variable  rate  which  is  1.92%.  The  corresponding  Annual  Percentage  Rate  is  23.00%.  We  use  the  Standard  Pricing  Rate 
unless the Penalty Pricing Rate applies. 

(2)  Penalty  Pricing  Rate.  You  will  be  assessed  the  Penalty  Pricing  Rate  if  your  Account  becomes  60  days  or  more 
delinquent. The Penalty Pricing Rate will be effective no earlier than 45 days after we provide notice to you that the Penalty 
Pricing Rate has been triggered.  The Penalty Pricing Rate is a variable rate.  The Annual Percentage Rate for the Penalty 
Pricing Rate is the Prime Rate plus 23.99%, but never greater than 29.99%. When the Penalty Pricing Rate is in effect, we 
compute  the  Interest  Charge  on  Purchases  by  using  a  monthly  periodic  rate  equal  to  1/12th  of  (i)  the  Prime  Rate  plus 
23.99% or (ii) if lower, 29.99%.  See your account-opening table for the current Penalty Pricing Rate of Interest Charge and 
corresponding Annual Percentage Rate. 

At the beginning of each billing cycle, we look at the payments made on your Account during the last six billing cycles.  If you 
make your Minimum Payments by the Payment Due Date for six consecutive billing cycles, your account will return to the 
Standard Pricing Rate.  The change will be effective with the first day of the next billing cycle of your Account. 

(b) Variable Rates of the Interest Charge: The periodic rate and Annual Percentage Rate for the Penalty Pricing Rate are 
variable rates based on the Prime Rate published in the "Money Rates" table in The Wall Street Journal. The Penalty Pricing 
Rate of the Interest Charge under this Agreement will increase if the Prime Rate increases. The effect of an increase in the 
Prime Rate will be an increase in the amount of the Interest Charge and the Minimum Payment due under this Agreement (if 
the Penalty Rate is in effect). We will calculate the variable Penalty Pricing Rate every billing cycle, based on the Prime Rate 
published in the "Money Rates" table in The Wall Street Journal on the 15th day of each month. If two or more Prime Rates 
are published on that day, the highest of those rates will be used to calculate the Penalty Pricing Rate under this Agreement. 
If  the  15th  day  of  the  month  is  a  day  on  which  The  Wall  Street  Journal  was  not  published,  the  previous  business  day  on 
which  The  Wall  Street  Journal  was  published  will  be  used.  If  The  Wall  Street  Journal  ceases  publication,  or  no  longer 
publishes  the  Prime  Rate,  or  changes  the  manner  by  which  its  Prime  Rate  is  determined,  we  may  select  another 
comparable  index  of  short-term  interest  rates  to  be  the  "Prime  Rate"  under  this  Agreement.  If  the  Penalty  Pricing  Rate 
applies to your Account, then the new Annual Percentage Rate, and the new corresponding periodic rate, will apply to your 
Account beginning on the first day of the billing cycle of your Account that has a closing date on or after the first day of the 
next  calendar  month  after  the  date  on  which  the  new  Annual  Percentage  Rate  was  calculated,  and  will  continue  to  apply 
until a new Annual Percentage Rate and the corresponding monthly periodic rate is calculated and has become effective in 
the  manner  described  in  this  paragraph.    The  new  Annual  Percentage  Rate  and  the  corresponding  new  monthly  periodic 
rate may apply retroactively to the first day of the billing cycle, and transactions that occurred during the billing cycle both 
prior  to  and  after  the  date  the  new  Annual  Percentage  Rate  was  calculated  may  be  subject  to  the  new  variable  Annual 
Percentage Rate and the corresponding new monthly periodic rate for the entire billing cycle. 

Calculating  the  Average  Daily  Balance:  To  get  the  "average  daily  balance"  of  your  Account,  we  take  the  beginning 
balance of your Account each day, add any new Purchases, and subtract any Payments and Credits applied to that type of 
transaction under the payment allocation method then in effect. This gives us the daily balance. (Credit balances are treated 
as zero for purposes of calculating the daily balances.) Then, we add all of the daily balances for the billing cycle and divide 
the respective totals by the number of days in the billing cycle. This gives us the "average daily balance" for your Account.  
We  do  not  include  the  following  in  your  daily  balance:  (1)  unpaid  Interest  Charges,  or  (2)  mail,  telephone,  or  electronic 
merchandise  order  installments  (which  are  governed  by  the  terms  set  forth  with  such  mail,  telephone,  or  electronic 
merchandise order).  We add all other fees and insurance charges to your daily balance on the day on which such fees or 

 
 
 
 
 
 
  
 
 
 
 
 
charges post to your Account and, if earlier, we add the accrued portion of such other fees and insurance charges to your 
balance on the day that your Account is closed. 

Calculating the Interest Charge:  We figure the Interest Charge on Purchases charged to your Account by multiplying the 
"average  daily  balance"  of  your  Account  by  the  applicable  monthly  periodic  rate.    If  the  Interest  Charge  calculated  in  this 
manner is more than zero but less than $2.00, a minimum monthly Interest Charge of $2.00 will be charged to your Account. 
We may, at our election, waive the Interest Charge on small account balances. 

Account  Fees  and  Charges;  Late  Payment  Fee.  The  following  fees  will  be  charged  to  your  Account  and  added  to  the 
Purchase balance in the billing cycle in which the charges are incurred:  

(a) if we do not receive payment in an amount at least equal to the Minimum Payment due shown on the Monthly Statement 
of your Account by the Payment Due Date shown on the Monthly Statement, and in accordance with our payment directions, 
and  if  the  Minimum  Payment  due  shown  on  the  Monthly  Statement  is  greater  than  $25,  a  Late  Payment  Fee  applies 
according to the following:  

i)   if the Minimum Payment due is equal to or greater than $25, a Late Payment Fee of $25 will be charged to your 
Account (unless clause (ii) applies);  
ii)  if the Minimum Payment due is equal to or greater than $35 and you did not make your Minimum Payment due 
in any one of the previous 6 billing cycles, a Late Payment Fee of $35 will be charged to your Account.  

(b) if a check, draft, or other payment  authorization, including any electronic payment, you provide us as a payment on your 
Account  is  returned  for  insufficient  funds  or  for  any  other  reason,  a  Returned  Payment  Fee  may  apply  according  to  the 
following: 

i) if your most recent Minimum Payment due was equal to or greater than $25, a Returned Payment Fee of $25 
may be charged to your Account.  

(c) if you request information or maintenance on your Account, additional fees may apply.  These fees include, but are not 
limited  to,  Statement  Reprint  Fees  or  Invoice  Copy  Fees  (unless  it  is  determined  that  a  billing  error  occurred);  Overnight 
Mailing Fees; or Additional Card Fees. The amount of these fees will be disclosed to you when you request the service.  We 
may elect to waive these fees at our sole discretion, and we will not charge an Invoice Copy Fee in connection with a bona 
fide billing dispute. 

Unless  prohibited  by  applicable  law,  we  may  charge  your  Account,  as  a  Purchase,  the  amount  of  any  costs  we  incur  in 
complying with state abandoned or unclaimed property laws with regard to your Account. 

Change  of  Terms.  We  may  add,  delete,  or  change  the  terms  of  this  Agreement  ("Change")  at  any  time,  including  an 
increase in the Annual Percentage Rates or fees.  We will give  you notice of a Change as required by law. To the extent 
permitted by law, a Change may apply to all amounts outstanding on your Account at the time the changes go into effect. 

Our Right to Require Immediate Payment. We may require immediate payment of all amounts you owe us without notice 
or demand if: 

(1) you fail to pay any amount owed under this Agreement exactly when due; or  
(2) you exceed your credit limit; or  
(3) you fail to abide by any other term of this Agreement; or  
(4) you default on any other credit obligation you have with us; or  
(5) your ability to pay us is materially impaired (including, without limitation, if you file or have filed against you as 
debtor a proceeding under any chapter of the Bankruptcy Code); or  
(6) you die or become legally incompetent.  

Collection Costs.  If  you  are  in  default,  unless  prohibited  by  applicable  law,  you  also  must  pay  us  or  reimburse  us  for  all 
costs  and  disbursements,  including  reasonable  attorney’s  fees,  incurred  by  us  in  legal  proceedings  (including  bankruptcy 
proceedings) to collect or enforce the debt. 

Authorized Use of Your Card by Others. If you permit any person to have access to your Card or Account number with 
the authorization to make a charge, or if you request us to issue a Card on your Account to another person, you will be liable 
for all charges made by that person, including charges you may not have intended that person to make.  You will be liable 
until you both (1) request that we cancel the Card that we issued to that person, and (2) return that Card to us. 

Lost or Stolen Cards. If you notice the loss or theft of your Card or a possible unauthorized use of your Card, you should 
write to us immediately at PO Box 631, Amarillo, TX 79105-0631, or call us at 1-800-333-3560.  You will not be liable for any 
unauthorized use that occurs after you notify us. You may, however, be liable for unauthorized use that occurs before your 
notice to us. In any case, your liability will not exceed $50. You agree to give us your full cooperation in our efforts to recover 
stolen Cards and amounts due from unauthorized users and in prosecuting unauthorized users.  

Certain  Limitations  on  Use  of  Your  Card.  Your  Account  is  a  consumer  credit  account.  You  must  not  use  your  Card 
primarily  for  business  or  commercial  purposes.  You  must  not  use  your  Card  for  any  unlawful  purpose  or  in  any  illegal 
transaction. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Assignment. You agree that we may at any time assign your Account, any sums due on your Account, this Agreement, or 
any of our rights or obligations under this Agreement to another person or entity without your consent or notice to you. The 
person or entity to whom  we make any such assignment shall be  entitled to all of our rights under this Agreement, to the 
extent assigned. You may not assign your rights under this Agreement. 

Change of Name or Mailing Address. You must notify us immediately of any change of your name or mailing address from 
that shown on your latest Monthly Statement. The back of your Monthly Statement contains a form you may use for address 
changes  or  you  may  call  us  at  1-800-333-3560.  Name  change  requests  must  be  submitted  in  writing  to  PO  Box  631, 
Amarillo, TX 79105-0631. 

Call Recording and Monitoring.  You consent to and authorize us, any of our affiliates, and our marketing associates to 
monitor  and/or  record  (unless  prohibited  by  law)  any  of  your  telephone  conversations  with  our  representatives  or  the 
representatives of any of such companies.   

Credit  Information.  You  agree  that  we  may  make  credit  inquiries  about  you,  and  may  furnish  information  relating  to  this 
Account in response to credit inquiries from others and to credit reporting agencies. We may report information about your 
Account to credit bureaus.  Late payments, missed payments, or other defaults on your Account may be reflected in your 
credit report and the credit report of your Additional User. If you believe that any information we may furnish to a consumer 
reporting agency about you or your Account is inaccurate, please write us at PO Box 631, Amarillo, TX 79105-0631. 

Information Gathering and Sharing. Where you have provided an email address, cell phone number, or placed a cell call 
to us, you consent and agree to accept collection and/ or marketing e-mails, calls or text messages from us (except to the 
extent you have opted out, as described in our Privacy Statement).  For any telephone or cell phone calls we place to you, 
you  consent  and  agree  that  those  calls  may  be  automatically  dialed  and/or  use  recorded  messages.    Please  refer  to  the 
DSRM  National  Bank  "Privacy  Statement"  for  our  policies  on  collecting,  using,  securing,  and  sharing  nonpublic  personal 
information. Additional copies of our "Privacy Statement" are available by calling us toll-free at 1-800-333-3560. 

Severability;  No  Waivers.    If  any  part  of  this  Agreement  is  found  to  be  invalid,  the  rest  remains  effective,  except  as 
specifically set forth in the Binding Arbitration Provision, below. Any failure or delay by us in exercising any of our rights or 
remedies under this Agreement or under applicable law does not mean that we will not be permitted to exercise those rights 
or remedies later. We may accept late payments or partial payments without losing any of our rights or remedies. 

Governing Law. This Agreement and your Account are governed by federal law and, to the extent that state law applies, by 
the laws of the State of New Mexico, without regard to its conflict of laws/principles.   

Additional Information.  For additional consumer information visit  www.helpwithmybank.gov or 
www.consumerfinance.gov/learnmore. 

BINDING  ARBITRATION  PROVISION—YOU  SHOULD  READ  THIS  SECTION  CAREFULLY.    Any  claim,  dispute,  or 
controversy  (whether  based  on  contract,  tort,  statute,  or  otherwise,  and  whether  seeking  monetary  or  any  form  of  non-
monetary  relief)  arising  from  or  relating  to  your  Account,  any  prior  account,  or  the  relationship  between  you  and  us 
(collectively,  "Claims"),  upon  the  election  of  you  or  us,  will  be  resolved  by  binding  arbitration  pursuant  to  this  Arbitration 
Provision and the rules and procedures ("JAMS Rules") of JAMS (“JAMS") in effect when the Claim is filed. 

For  purposes  of  this  Arbitration  Provision,  the  terms  "we”,  "us”  and  "our"  mean  (1)  DSRM  National  Bank,  any  servicer  or 
subsequent holder of your Account or the amounts due under your Account, and all of their respective parents, subsidiaries, 
affiliates, predecessors, successors, assigns, agents, employees, officers, and directors, and (2) any store or establishment 
that honors your Card.  The term "Claims" is to be given its broadest possible meaning, and includes pre-existing, present, 
and future Claims, and Claims regarding the enforceability or scope of this Arbitration Provision.  A party who has asserted a 
claim  in  a  lawsuit  in  court  may  elect  arbitration  with  respect  to  any  Claim(s)  subsequently  asserted  in  that  lawsuit  by  any 
other party.   

IF  EITHER  YOU  OR  WE  ELECT  ARBITRATION,  NEITHER  YOU  NOR  WE  WILL  HAVE  THE  RIGHT  TO  LITIGATE  IN 
COURT  THE  CLAIM  BEING  ARBITRATED,  OR  TO  ENGAGE  IN  PRE-ARBITRATION  DISCOVERY  EXCEPT  AS 
PROVIDED IN THE JAMS RULES.  IN ADDITION, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO PARTICIPATE 
AS  A  REPRESENTATIVE  OR  MEMBER  IN  ANY  CLASS  ACTION,  REPRESENTATIVE  ACTION,  PRIVATE  ATTORNEY 
GENERAL ACTION, OR SIMILAR ACTION RELATING TO ANY CLAIM SUBJECT TO ARBITRATION.  YOU WILL NOT BE 
PERMITTED TO JOIN OR CONSOLIDATE YOUR CLAIMS WITH THOSE OF ANY OTHER PERSON (EXCEPT A JOINT 
APPLICANT  OR  CARDHOLDER  OF  THE  SAME  ACCOUNT).    THE  ARBITRATOR’S  DECISION  WILL  BE  FINAL  AND 
BINDING.    OTHER  RIGHTS  AVAILABLE  TO  YOU  IN  COURT  MAY  NOT  BE  AVAILABLE  IN  ARBITRATION.    YOU 
EXPRESSLY WAIVE YOUR RIGHT TO A JURY TRIAL FOR ALL CLAIMS BEING ARBITRATED. 

You  can  obtain  the  JAMS  Rules  and  forms  by  calling  JAMS  at  (949)  224-1810,  by  visiting  JAMS’s  website  at 
www.jamsadr.com or by writing to JAMS at 1920 Main Street, Suite 300, Irvine, CA 92614.  Any arbitration hearing, if one is 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
held, will be held in the federal judicial district where you live.  At your written request, we will pay up to $1,000 toward the 
filing, administrative and/or hearing fees for any Claim you may file against us.  We will also consider your written request to 
pay any other fees for arbitration, and you may be able to seek a fee reduction or waiver from JAMS.  If the arbitrator issues 
an  award  in  our  favor,  you  will  not  be  required  to  reimburse  us  for  any  of  the  fees  we  have  previously  paid  to  the 
administrator or for which we are responsible.  If the arbitrator issues an award in your favor, we will reimburse you for any 
of  the  fees  you  have  previously  paid  to  the  administrator.    Each  party  will  bear  the  expense  of  its  respective  attorneys’, 
experts’, and witness fees, regardless of which party prevails in the arbitration, unless applicable law gives you the right to 
recover  any  of  those  fees  from  us.    The  arbitrator  will  not  have  the  power  to  conduct  any  proceeding  as  a  class  action, 
representative  action,  private  attorney  general  action,  or  similar  action.    The  arbitrator  will  have  the  power  to  decide  only 
your and our Claims against each other, and will not have the power to join other parties or consolidate other Claims with the 
Claims between you and us; provided, however, that joint applicants or cardholders of the same Account may be joined in a 
single proceeding.  

This  Arbitration  Provision  is  made  pursuant  to  a  transaction  involving  interstate  commerce,  and  will  be  governed  by  the 
Federal  Arbitration  Act  ("FAA"),  9  U.S.C.  §  1  et  seq.,  as  amended,  notwithstanding  any  choice-of-law  provision  in  the 
Agreement.  The arbitrator will apply applicable substantive law consistent with the FAA and applicable statutes of limitations 
and will honor claims of privilege recognized at law.  At the request of either party prior to entry of an award, the arbitrator 
will  provide  a  written  explanation  of  the  basis  for  the  award.    Judgment  upon  any  arbitration  award  may  be  entered  and 
enforced, including without limitation by garnishment, attachment, foreclosure or other post-judgment remedies, in any court 
having  jurisdiction.   The  arbitrator’s  decision  will  be  final  and binding,  except for  any  right  of  court  review  provided  by  the 
FAA or state law, if applicable. 

This  Arbitration  Provision  will  survive  payment  or  transfer  of  the  Account  or  the  termination  of  this  Agreement  or  the 
relationship between you and us, or the bankruptcy of either you or us.  If any portion of this Arbitration Provision is deemed 
invalid or unenforceable, it will not invalidate the remaining portions of this Arbitration Provision.  However, if the provision 
precluding the arbitrator from having the power to conduct any proceeding as a class action, representative action, private 
attorney general action, or similar action is deemed invalid or unenforceable, then this entire Arbitration Provision shall be 
deemed  unenforceable.    If  a  conflict  or  inconsistency  arises  between  the  JAMS  Rules  and  this  Arbitration  Provision,  this 
Arbitration Provision will control. 

YOUR BILLING RIGHTS. KEEP THIS NOTICE FOR FUTURE USE. 
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find a Mistake on Your Statement 
 If you think there is an error on your statement, write to us at PO Box 631, Amarillo, TX 79105-0631.  In your letter, give us 
the following information: 

• 
Account information: Your name and account number. 
•  Dollar amount: The dollar amount of the suspected error. 
•  Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you 

believe it is a mistake. 

 You must contact us: 

•  Within 60 days after the error appeared on your statement. 
• 

At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount 
you think is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any 
potential errors and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 

(1)  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have 

already corrected the error. 

(2)  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is 

correct. 

While we investigate whether or not there has been an error: 

•  We cannot try to collect the amount in question, or report you as delinquent on that amount. 
• 

The charge in question may remain on your statement, and we may continue to charge you interest on that 
amount. 

•  While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
•  We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

• 

If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that 
amount. 

 
 
 
 
 
 
 
 
• 

If  we  do  not  believe  there  was  a  mistake:  You  will  have  to  pay  the  amount  in  question,  along  with  applicable 
interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then 
report you as delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still 
refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We 
must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when 
the matter has been settled between us. 
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is 
correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 
 If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good 
faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. 
To use this right, all of the following must be true: 

(1)  The purchase must have been made in your home state or within 100 miles of your current mailing address, and 
the  purchase price  must  have been  more  than  $50.  (Note:  Neither  of  these  are  necessary  if  your  purchase was 
based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.) 

(2)  You must have used your credit card for the purchase.  
(3)  You must not yet have fully paid for the purchase. 

If  all  of  the  criteria  above  are  met  and  you  are  still  dissatisfied  with  the  purchase,  contact  us  in  writing  at  PO  Box  631, 
Amarillo, TX 79105-0631. 
While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we 
will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent. 

Notice to Married Wisconsin Residents: No provision of any marital property agreement, unilateral statement, or court order 
applying  to  marital  property  will  adversely  affect  DSRM  National  Bank  interests  unless  prior  to  the  time  credit  is  granted, 
DSRM  National  Bank  is  furnished  with  a  copy  of  the  agreement,  statement  or  court  order,  or  DSRM  National  Bank  has 
actual  notice  of  the  provision.  Married  Wisconsin  residents  must  furnish  the  name  and  address  of  their  spouse  to  DSRM 
National Bank at PO Box 631, Amarillo, TX 79105-0631.  

Notice to New Jersey residents: Because certain provisions of this Agreement are subject to applicable laws, they may be 
void,  unenforceable  or  inapplicable  in  some  jurisdictions.  All  of  these  provisions,  however,  are  valid,  enforceable,  and 
applicable in New Jersey.   

VTC 1/6 01-11 v2 

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