Credit Card Agreement for Neiman Marcus/Bergdorf Goodman in Capital One, N.A.
There are two parts to this Credit Card Agreement: Capital One Pricing Information and the Capital One Customer Agreement. The Pricing Information shows
a range of terms that includes both mail and online offers for new accounts available under this Agreement as of December 31, 2013. The combination of terms
that could apply to you may differ depending on the specific card offer and on your creditworthiness at the time of application. The Customer Agreement contains
important information related to consumer credit cards issued by Capital One, N.A. If you are a current Capital One cardholder, please log in to your account if you
would like to request the Credit Card Agreement for your account(s).
CAPITAL ONE PRICING INFORMATION
Annual Percentage Rate
23.99%.
(APR) for Purchases
This APR will vary with the market based on the Prime Rate.
How to Avoid Paying
Your due date is at least 26 days after the close of each billing cycle. We will not charge you interest on purchases if you pay your
Interest on Purchases:
entire balance by the due date each month.
Minimum Interest Charge
If you are charged interest, the charge will be no less than $.50.
Annual Fee
$0.
Transaction Fees
Balance Transfer Fee
None.
Cash Advance Fee
None.
Foreign Transaction Fee
None.
Penalty Fees
Late Payment
Up to $35.
Over the Credit Limit Fee
None.
Returned Payment
Up to $25.
Balance Computation Method: Average Daily Balance (including new purchases)
The "Daily Balance" of a Credit Plan is determined by taking the opening balance of the Credit Plan for that day, and adding 1) any new purchase made on the
Credit Plan that day, 2) the previous day's Interest Charges, 3) any credit insurance premiums or debt cancellation fees (if applicable) incurred on that day and 4)
any late fees, over the credit limit fees, returned payment fees or other fees incurred on that day and subtracting any payments or credit applied to the Credit Plan
that day. If your Account is subject to a grace period during the billing cycle, payments made during that cycle will be subtracted from all Daily Balances in the
current cycle.
Required Insurance, Debt Cancellation or Debt Suspension Coverage: None
Disclosure of Rates: The Daily Periodic Rate which is used to determine your Interest Charges and the corresponding Annual Percentage Rate, will be a variable
rate which may change monthly. The Daily Periodic Rate will be one-three hundred sixty fifth of the sum of the U.S. prime rate published in Money Rates table of
The Wall Street Journal that is in effect on the last day of the month. ("Prime Rate"), plus a "Spread" of 20.74 percentage points for the Standard Rate. Any changes
in the Prime Rate will take effect on the first day of your billing cycle beginning in the next month.
IMPORTANT NOTICE Please read this Agreement. If you applied by
ABOUT ACCOUNT FEES & OTHER CHARGES
phone and do not wish to be bound by the terms of this Agreement,
please call Capital One at 1-800-685-6695 within one day of receiving
FEES AND LIMITS
this notice.
The fees that apply to your Account are shown in the purchase balance
If you refuse the Account, you must:
unless otherwise stated in this Agreement.
return any merchandise purchased with the Account; or
If charging any fee shown in the chart would exceed first-year fee
make other payment arrangements for those purchases with Neiman
limits set by law, we may charge an amount allowed by law. If we do
Marcus/Bergdorf Goodman.
this, it does not affect our ability to charge the full fee amount later.
CAPITAL ONE® CUSTOMER AGREEMENT
LATE PAYMENT FEE
This fee is shown in the chart below. It is charged in any billing cycle
How We Will Calculate Your Balance: We use a method called "average
that you do not pay at least the Minimum Payment Due within 6 days
daily balance (including new purchases)".
after the Payment Due Date. In no event will your Late Payment Fee
Billing Rights: Information on your rights to dispute transactions and
exceed the Minimum Payment Due.
how to exercise those rights is provided in this Cardholder Agreement.
You may pay the entire New Balance at any time.
Outstanding
Late Payment Fee
Late Payment Fee-if
Balance on
NOTICE FOR MARRIED WISCONSIN RESIDENTS: No provision of a
- first time your
another payment is late
Payment Due
marital property agreement, unilateral statement under Section 766.59
payment is late.
during the next 6 billing
Date
cycles.
of the Wisconsin Statutes, or court order under Section 766.70 of the
Wisconsin Statutes adversely affects the interest of the creditor unless
Up to and
$19
$19
the creditor, prior to the time the credit is granted, is furnished a copy
including $100
of the agreement, statement or decree or has actual knowledge of
the adverse provision when the obligation to the creditor is incurred.
More than $100
$25
$29
If you are married, by submitting your credit card application you are
and up to and
confirming that this credit card obligation is being incurred in the
including $300
interest of your marriage and your family. If the credit card for which
More than $300
$25
$35
you are applying is granted, you will notify the Bank if you have a spouse
who needs to receive notification that credit has been extended to you.
RETURNED PAYMENT FEE
CARDHOLDER AGREEMENT AND DISCLOSURE STATEMENT
This fee is shown in the table on page 1. It is charged each time a
You have been approved for a Neiman Marcus/Bergdorf Goodman
check or other form of payment to us is returned or not honored.
credit card. This account is issued by Capital One, N.A. (Capital One).
PAYMENT BY PHONE FEE
This fee:
INTEREST RATES INFORMATION
Your variable Annual Percentage Rate (APR) is your Spread plus the
may be charged each time anyone makes a payment to your
Prime Rate, which is described in the HOW A VARIABLE RATE MAY
Account with the assistance of a live phone representative; and
CHANGE section. Your Daily Periodic Rate (DPR) is described in the
the amount is disclosed at the time a payment by phone is requested.
INTEREST CHARGES section.
MINIMUM PAYMENT DUE
Rates accurate as of 11/01/2013
You agree to pay us at least the Minimum Payment Due, reflected on
your statement. If you wish, you may pay more than the Minimum
APR
DPR
Spread
Payment Due and at any time you may pay the entire amount due. Your
Minimum Payment due is equal to your Minimum Payment plus the Special
Standard APR
23.99%
.06573%
20.74%
Repayment Terms for any Promotional Credit Plans with a special repayment
terms plus any delinquent amounts. The Minimum Payment is the greater of
a.) $25 or b.) 5% of your "New Balance" (which does not include balances
HOW A VARIABLE RATE MAY CHANGE
on Special Repayment Terms Credit Plans) plus billed Interest Charges plus
Your variable APRs can change with each monthly billing cycle.
any Late Fees assessed for that month, rounded up to the nearest $5. Your
We will apply each APR to the applicable balance for each type of
monthly billing statement will include requirements for you to follow in
transaction. Each variable APR will be equal to:
making payments including the cut-off hour for receipt of payments, which
may affect crediting of your payments.
a) the amount shown in the chart ("Spread"); plus
b) the U.S. "Prime Rate" as defined below.
INTRODUCTION
The Prime Rate will be as shown in the Money Rates table of The Wall
Street Journal that is in effect on the last day of the month.
KEY TERMS
"You" and "your" means each Applicant who:
Any changes in the Prime Rate will take effect on the first day of your
applied for this Account bearing the name Neiman Marcus/Bergdorf
billing cycle beginning in the next month.
Goodman; and/or
An increase in the U.S. Prime Rate will increase your Daily Periodic
agrees to pay for the Account.
Rates. It may also increase your
"We," "us," and "our" means Capital One, N.A.
Interest Due; and/or
"Agreement" means all parts of this document and any future
Minimum Payment Due.
supplements or amendments.
ABOUT INTEREST CHARGES
"Card" means any card, card number or other device we issue to
access your Account.
TREATMENT OF FEES AND INTEREST
Any fees or Interest will be added to your purchase balance unless
GETTING STARTED
otherwise stated in this Agreement.
The Card must be signed to be used.
When you use the Account or sign the card or sales slips, you agree to:
MINIMUM INTEREST CHARGE
the terms of this Agreement; plus
If you are charged Interest, the charge will be no less than the
any amendments or supplements to the Agreement.
Minimum Interest Charge listed in the chart.
You may close your Account at any time. Please see the Closing Your
Account section for details.
USING YOUR ACCOUNT
WHEN AND HOW TO PAY
You agree to:
ALLOWED USE
pay at least the Minimum Payment Due shown on your billing
You agree to:
statement; and
use your Account only for lawful purposes
make this payment in time to be credited by no later than the
use your Account for only personal, family, household, or charitable
Payment Due Date.
purposes; and
repay us for all costs related to uses not allowed under this Agreement.
How your Minimum Payment Due is determined as shown in the
MINIMUM PAYMENT DUE section.
You are not allowed to use your Account:
to make payments to this credit card or any other loan payments to
If you wish, you may pay more than the Minimum Payment Due or the
us or our affiliates; or
entire balance at any time.
for internet gambling.
Instructions for making timely payments are shown on your billing
statement.
If you have given someone permission to use the Card, this is not
unauthorized use and you will be liable for all use by that person.
Payments must be:
made in U.S. dollars; and
USING THE ACCOUNT
paid from a U.S. bank or other U.S. financial institution; and
At times we may:
sent in a form that is acceptable to us.
decline a transaction if there is not enough available credit and for
any other reason and/or;
Acceptable forms of payment include:
require our Authorization before allowing a transaction.
a check or money order; or
an electronic funds transfer
A merchant may check your ID.
If you want to write any special conditions on your payment,
We are not liable if:
such as "paid in full", "without recourse", or similar language,
a merchant refuses your card; and/or
you must:
we do not complete your transaction for any reason.
- Mark this clearly on your payment.
- Payment must be marked for Special Handling and sent
PAYING YOUR BILL
to:
Capital One-Neiman Marcus/Bergdorf Goodman,
PROMISE TO PAY
PO Box 729080, Dallas, TX 75372-9080
You promise to pay for all:
Unless you follow the above directions, we may accept a payment
credit we extend; plus
marked with special conditions and not agree to those conditions, and
Interest charges and other fees or charges; plus
will not lose any of our rights.
collection costs and attorney fees as allowed by law.
By sending us a check for payment on your Account, you authorize us
If your Account is a joint Account, each of you is jointly and
either to:
individually responsible for amounts due. This remains true in the event
use information from your check to initiate an electronic fund
of death, divorce or other events that affect liability between you and
transfer from your payment account according to the terms of the
the other person.
check; or
If any joint Accountholder requests to not be liable for future
to process this transaction as a check.
transactions, we may close the Account.
When we use your check to make an electronic fund transfer:
funds may be withdrawn from your payment account the same day
SECURITY INTEREST
we receive your payment; and
A "Security Interest" is our interest in an item that you buy using your
you will not receive your check back from your bank.
Account that secures the payment of your Account.
When you use our optional payment by phone service, you agree that:
Except as noted below, you grant us a security interest (which we may or
we may make an electronic funds transfer from the bank account
may not perfect) in the following items financed using your Account:
you choose; or
any goods you buy with your Card; and
we may process the payment the same way we would process a check.
any proceeds you get from the following:
a) insurance contracts, and returned premiums: and/or
You authorize the amount and timing of each payment. Please retain
b) mechanical failures and/or
this authorization for your records.
c) extended service contracts.
If you have a returned payment:
Each good you buy using your Account:
the amount you paid will be added back to your Account and
secures your entire Account balance until that good is paid in full; and
may be applied to a different category than originally posted. (e.g.
may be taken from you if you do not pay on time.
purchases, etc.); and
Interest Charges may be restored back to the payment date at the
To decide when a purchase is paid off and no longer subject to a
APR for that transaction.
security interest, your payments will be first applied to: described in the
"How We Apply Payments" section of this agreement.
ACCOUNT FEES AND OTHER INTEREST RATES
Once you have fully paid for any good, we will release our purchase
money security interest in that good.
ABOUT YOUR APRs
We do not take a security interest if you:
Your APRs are shown on page 1.
live in NY and the original purchase price of the good was less than
$200 or
A Daily Periodic Rate is used to determine your Interest Charges in
live in MD and the original purchase price of the good was less
any billing cycle. To determine this rate, we divide your APR by 365;
than $700.
then round this number up to the next hundred thousandth of a
percentage point.
If we take back any good, we may charge you our costs and require
PROMOTIONAL CREDIT PLANS
you to make the good available at a convenient place of our choice as
allowed by law. This may include our cost to:
From time to time, we may offer one or more Promotional Credit
repair the good; and/or
Plans. These may be offered to you:
prior to your purchase; and/or
store the good; and/or
other costs allowed by law.
at the time of your purchase.
Any of these Plans may be offered at any time and are conditioned on
HOW WE APPLY PAYMENTS
your timely payment of at least the Minimum Payment Due for each
The amount of your payment that is equal to the Minimum Payment
billing statement:
Due is:
applied as we determine within legal guidelines; and
Waived Interest Charge Credit Plan
usually applied to the minimum due on each credit plan.
With this Plan there are no Interest Charges on your purchase for a
Any payment amount over the Minimum Payment Due is applied to
specified period.
higher APR balances before lower ones.
If you make more than one purchase on your card, these balances may
be treated differently.
MANAGING YOUR ACCOUNT
Certain rules apply to the allocation of payments and interest charges
OTHER USERS
on your promotional purchase if you make more than one purchase on
You may permit others to use your Card or Account Number.
your Card. Call 1-888-367-4310 or review the HOW WE APPLY PAYMENTS
section of this Agreement for information.
You are responsible for all charges made by permitted users.
INTEREST CHARGES
If you wish to revoke another person's permission to use your Account,
you must notify us. We may close your Account and issue a new Card
with a different Account number.
HOW INTEREST CHARGES ARE CALCULATED
Each billing statement shows the Interest Charges, which are
UPDATING YOUR RECORDS
calculated separately for each:
Promotional Credit Plan with a unique due date or unique terms;
You agree:
Regular Credit Plan
a) to give us prompt advance notice of any change in your name,
mailing address, phone number, or employer;
The total interest charge for the billing cycle is the sum of the interest
b) to promptly give us accurate financial information about you if we
charge for each plan subject to the minimum interest charge shown in
ask for it; and
the chart.
c) the Department of Motor Vehicles may release your home address
to us if we ever need it to find you.
The interest charge is the total of:
the applicable Daily Periodic Rate for the Plan times the Daily Balance
CLOSING YOUR ACCOUNT
for the plan for each day in the cycle.
You can close your account at any time by mailing your request to
Capital One-Neiman Marcus/Bergdorf Goodman, PO Box 729080,
HOW DAILY BALANCE IS DETERMINED
Dallas, TX 75372-9080.
To determine your Daily Balance, we:
take the opening balance for each Plan for that day; then
Your request becomes effective when we receive it.
add the following that were incurred on that day:
a) any new purchases
Once you close the Account:
b) any previous day's periodic Interest Charges
you must destroy your card(s); and
c) any fees and charges, including any credit insurance premiums or
you will still be responsible for all amounts owed according to the
debt cancellation fees, if these apply; then
terms of this Agreement.
subtract any payments and/or credits.
PROTECTING YOUR CREDIT
We also make any needed adjustments. For example:
If a transaction posts after but occurs before the start of a billing cycle,
LOST OR STOLEN CARD
we may adjust the amount above to include this transaction. It will be
You agree to notify us immediately if:
included as of the first day of the billing cycle in which it posts.
your Card is lost or stolen; or
If your Account is subject to a grace period during the billing cycle,
your Account is used without your permission.
your payments will be subtracted from all Daily Balances in the
current billing cycle.
You may call at any time. The phone number is listed on your billing
If a transaction for a returned payment or a dispute resolved in our
statement.
favor posts after the beginning of the billing cycle, we will make
this adjustment:
LIABILITY FOR UNAUTHORIZED USE
- the applicable Daily Balance(s) and any related Interest Charges will
If you notice the loss or theft of your credit card, or a possible
be adjusted to include the transaction amount as of the date of
unauthorized use of your card, you should call us at the number listed
the original payment or transaction.
on your billing statement or the back of your card, or write to us
immediately at:
To calculate your Average Daily Balance, we:
add the Daily Balances for each day of the billing cycle; then
Capital One
divide this total by the number of days in the billing cycle.
Neiman Marcus/Bergdorf Goodman
PO Box 729080, Dallas, TX 75372-9080
HOW TO AVOID PAYING INTEREST ON PURCHASES
You will not be liable for any unauthorized use that occurs after you
The number of days until your Payment Due Date after the close
of each billing cycle is indicated in the Interest Rates and Interest
notify us. You may, however, be liable for unauthorized use that occurs
Charges section of this Agreement. We will not charge you Interest on
before your notice to us. In any case, your liability will not exceed $50.
purchases if you pay your entire balance by the due date each month.
DEFAULT
Interest charges begin on the transaction date and continue to accrue
We may consider your Account to be in Default if you:
until paid in full except as noted below:
a) fail to make the Minimum Payment Due when due;
b) exceed your credit limit;
EXCEPTIONS
c) become the subject of bankruptcy proceedings, foreclosure,
1. For New Purchases and balances: No interest is charged in
repossession, lien or judgment, garnishment, or attachment;
a billing cycle on a Regular Credit Plan if the combined Previous
d) give us misleading, false or incomplete information;
Balance of those Plans at the beginning of the cycle is:
e) fail to give us a current physical address when you apply and
a) zero; or
whenever you move;
b) a credit balance (e.g., less than zero); or
f) make payments to us that are returned unpaid by your bank or other
c) paid in full before the Payment Due Date that falls during the cycle;
financial institution; or
2. For Waived Interest Charge Credit Plans: No interest is charged
g) default under any other agreement or security agreement you have
for the promotional period.
with us or with one of our affiliates; and/or
h) become incompetent or deceased.
Upon default, we have the right to:
in response to the legal, business, competitive environment or other
close your Account;
reasons not listed here.
suspend your credit privileges;
require you to pay your entire Account balance including any
We may increase the Interest rate on existing balances in limited
Promotional Credit Plan balances, all accrued but unpaid Interest
circumstances. Changes to some terms may require at least 45 days
Charges and other charges provided for in this Agreement immediately;
advance notice, and we will tell you in the notice if you have the right
terminate any Promotional Credit Plans and convert balances to a
to reject a change. We cannot change certain terms during the first
Regular Credit Plan;
year of your Account.
change the terms of your Account;
sue you for what you owe.
ACCOUNT ASSIGNMENT
We may sell, assign or transfer all or any part of your Agreement and
If we incur costs to collect your balance owed including any attorney
Account without notice to you. You may not sell, assign or transfer
fees, we may charge you for these costs as permitted by applicable
your Account.
law, and we will apply your payments first to these costs.
WAIVERS
CREDIT REPORTING
If we delay or take no action allowed under this Agreement, for any
You agree that we may obtain and use credit information about you
reason, we will not lose or limit any of our rights under this Agreement
from others such as:
on any other occasion.
merchants or stores;
other lenders;
SEVERABILITY
consumer reporting agencies.
If a term is found to be invalid under any applicable law, rule or
If you believe we have reported inaccurate information about your
regulation, then all other terms of this Agreement will remain valid.
Account to any consumer reporting agency you should:
NOTICE FOR CALIFORNIA RESIDENTS: California law requires that
notify us and ask us to correct the inaccurate information by writing
we inform customers that should they fail to fulfill the terms of their
to us at Capital One-Neiman Marcus/Bergdorf Goodman, PO Box
credit obligation, a negative report reflecting on their credit record
729080, Dallas, TX 75372-9080.
may be submitted to a credit reporting agency. If you are married, you
When you write to us, tell us:
may apply for credit in your own name.
your Account number; and
NOTICE FOR FLORIDA RESIDENTS: You (borrower) agree that,
the specific information you believe is not correct; and
should we obtain a judgment against you, a portion of your disposable
why you believe it is not correct.
earnings may be attached or garnished (paid to us by your employer),
as provided by Florida and Federal law.
OTHER AGREEMENTS
NOTICE FOR MAINE RESIDENTS: We may request a consumer report
ACCOUNT CLOSURE
in connection with your application for credit. You may ask whether a
At any time, for any reason, we may take any of these actions subject
consumer report was obtained by us and we will tell you the name and
to applicable law:
address of the consumer reporting agency, if a report was obtained.
a) close your Account;
Missouri Residents: Oral agreements or commitments
b) suspend your credit privileges;
c) reduce your credit limit.
to loan money, extend credit or to forbear from
enforcing repayment of a debt including promises
If we close your Account:
to extend or renew such debt are not enforceable.
Interest Charges and fees will continue to accrue until your balance
To protect you (borrower(s)) and us (creditor) from
is paid in full; and
you agree to return or destroy your Card(s).
misunderstanding or disappointment, any agreements
we reach covering such matters are contained in
COMMUNICATIONS
this writing, which is the complete and exclusive
We may contact you from time to time regarding your Account. We
statement of the agreement between us, except as we
may contact you in any manner we choose unless the law says that we
may later agree in writing to modify it.
cannot. For example, we may:
1) contact you by mail, telephone, email, fax, recorded message, text
NOTICE FOR NEW YORK RESIDENTS: A consumer credit report may
message or personal visit;
be requested in connection with this application or in connection with
2) contact you using an automated dialing or similar device ("Autodialer");
updates, renewals or extensions of any credit granted as a result of
3) contact you at your home and at your place of employment;
this application. Upon your request, you will be informed whether or
4) contact you on your mobile telephone;
not such a report was requested and, if so, the name and address of
5) contact you at any time, including weekends and holidays;
the agency that furnished the report. New York residents may contact
6) contact you with any frequency;
the New York State Department of Financial Services to obtain a
7) leave prerecorded and other messages on your answering machine/
comparative listing of credit card rates, fees and grace periods. New
service and with others; and
York State Department of Financial Services: 1-800-522-3330.
8) identify ourselves, your relationship with us and our purpose for
NOTICE FOR OHIO RESIDENTS: The Ohio Laws against discrimination
contacting you even if others might hear or read it.
require that all creditors make credit equally available to all
Our contacts with you about your Account are not unsolicited and
creditworthy customers and that credit reporting agencies maintain
might result from information we obtain from you or others. We
separate credit histories on each individual upon request. The Ohio
may monitor or record any conversation or other communication
Civil Rights Commission administers compliance with this law.
with you. Unless the law says we cannot, we may modify or suppress
NOTICE FOR VERMONT RESIDENTS: A consumer credit report may
caller ID and similar services and identify ourselves on these services in
be requested in connection with this application or in connection with
any manner we choose. When you give us or we obtain your mobile
updates, renewals or extensions of any credit granted as a result of this
telephone number, we may contact you at this number using an
application. Upon your request, you will be informed whether or not
Autodialer and can also leave prerecorded and other messages. We
such a report was requested and, if so, the name and address of the
may do these things whether we contact you or you contact us.
agency that furnished the report.
If you ask us to discuss your Account with someone else, you must
The information about the costs of the Card described in this
provide us with documents that we ask for and that are acceptable to us.
Cardholder Agreement and Disclosure Statement is accurate as
of November, 2013. This information may have changed after
CHANGE OF TERMS
that date. To find out what may have changed write to us at
We may change this Agreement as allowed by applicable law. This
Capital One, N.A.-Neiman Marcus/Bergdorf Goodman, 1111
may include changing, adding, or removing terms. We may do this
Town Center Drive, Las Vegas, Nevada 89144.
APPLICABLE LAWS
To use this right, all of the following must be true:
This Agreement is governed by the Commonwealth of Virginia law and
1. You must have used your credit card for the purchase. Purchases
federal law.
made with cash advances from an ATM or with a check that
accesses your credit card account do not qualify.
We make our credit decisions and extend credit to you under this
2. You must not yet have fully paid for the purchase.
Agreement from the Commonwealth of Virginia. This Agreement is:
entered into in the Commonwealth of Virginia; and
If all of the criteria above are met and you are still dissatisfied with the
maintained in the Commonwealth of Virginia.
purchase, contact us in writing at:
This is true whether or not you use your card in the Commonwealth of
Capital One
Virginia.
Neiman Marcus/Bergdorf Goodman
PO Box 729080, Dallas, TX 75372-9080
YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE
While we investigate, the same rules apply to the disputed amount as
This notice tells you about your rights and our responsibilities under
discussed above. After we finish our investigation, we will tell you our
the Fair Credit Billing Act.
decision. At that point, if we think you owe an amount and you do not
pay, we may report you as delinquent.
What To Do If You Find A Mistake On Your Statement
If you think there is an error on your statement, write to us at:
BR251787 (11/13) M-110159
Capital One
Neiman Marcus/Bergdorf Goodman
PO Box 729080, Dallas, TX 75372-9080
In your letter, give us the following information:
Account information: Your name and account number.
Dollar amount: The dollar amount of the suspected error.
Description of problem: If you think there is an error on your bill,
describe what you believe is wrong and why you believe it is a mistake.
You must contact us:
Within 60 days after the error appeared on your statement.
At least 3 business days before an automated payment is scheduled,
if you want to stop payment on the amount you think is wrong.
You must notify us of any potential errors in writing. You may call us,
but if you do we are not required to investigate any potential errors
and you may have to pay the amount in question.
What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:
1. Within 30 days of receiving your letter, we must tell you that we
received your letter. We will also tell you if we have already corrected
the error.
2. Within 90 days of receiving your letter, we must either correct the
error or explain to you why we believe the bill is correct.
While we investigate whether or not there has been an error:
We cannot try to collect the amount in question, or report you as
delinquent on that amount.
The charge in question may remain on your statement, and we may
continue to charge you interest on that amount.
While you do not have to pay the amount in question, you are
responsible for the remainder of your balance.
We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen:
If we made a mistake: You will not have to pay the amount in
question or any interest or other fees related to that amount.
If we do not believe there was a mistake: You will have to pay the
amount in question, along with applicable interest and fees. We will
send you a statement of the amount you owe and the date payment
is due. We may then report you as delinquent if you do not pay the
amount we think you owe.
If you receive our explanation but still believe your bill is wrong, you
must write to us within 10 days telling us that you still refuse to pay. If
you do so, we cannot report you as delinquent without also reporting
that you are questioning your bill. We must tell you the name of
anyone to whom we reported you as delinquent, and we must let those
organizations know when the matter has been settled between us.
If we do not follow all of the rules above, you do not have to pay the
first $50 of the amount you question even if your bill is correct.
Your Rights If You Are Dissatisfied With Your Credit Card Purchases
If you are dissatisfied with the goods or services that you have
purchased with your credit card, and you have tried in good faith to
correct the problem with the merchant, you may have the right not to
pay the remaining amount due on the purchase.