VISA/MASTERCARD 
CARDHOLDER AGREEMENT AND DISCLOSURE STATEMENT
TINKER FEDERAL CREDIT UNION – VISA/MASTERCARD

M-107866 (01/13)

Interest Rates and Interest Charges

ANNUAL PERCENTAGE
RATE (APR) for purchases

3.99% introductory rate on purchases for 6 months from date of account opening; thereafter, the APR is set by your credit rating 
at the time of account opening.*

Option “A” 

Option “B” 

Rate 1 – 8.15% 
Rate 1 – 8.75% 

Rate 2 – 9.15% 
Rate 2 – 9.75% 

Rate 3 - 10.15%
Rate 3 – 10.75%

Please refer to the card carrier for the APR on your account.  This APR will vary with the market based on the Prime Rate.

APR for Balance Transfers

Option “A” 

Option “B” 

Rate 1 – 8.15% 
Rate 1 – 8.75% 

Rate 2 – 9.15% 
Rate 2 – 9.75% 
Balance transfer APR: The current program APR which will be set by your credit rating at the time of account opening.*  Please refer to 
the card carrier for the APR on your account.  This APR will vary with the market based on the Prime Rate. 

Rate 3 - 10.15%
Rate 3 – 10.75%

APR for Cash Advances

Option “A” 

Option “B” 

Rate 1 – 8.15% 
Rate 1 – 8.75% 

Rate 2 – 9.15% 
Rate 2 – 9.75% 

Rate 3 - 10.15%
Rate 3 – 10.75%

Cash advance APR: The current program APR which will be set by your credit rating at the time of account opening.*  Please refer to 
the card carrier for the APR on your account.  This APR will vary with the market based on the Prime Rate. 

Paying Interest

Your due date is at least 25 days after the close of each billing cycle.  We will not charge you any interest on purchases if you pay your 
entire balance by the due date each month.  We will begin charging interest on cash advances and balance transfers on the transaction 
date.                   

For Credit Card Tips from 
the Consumer Financial 
Protection Bureau

To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer Financial Protection 
Bureau at
http://www.consumerfinance.gov/learnmore

Fees

Set-Up and Maintenance
Fees

• Annual Fee

Transaction Fees
• Balance Transfer 

• Cash Advance 

Option “A” - $25

Option “B” – None

None.

None.

• Foreign Transaction

1% of each transaction in U.S. dollars.

Penalty Fees
• Late Payment 

• Return Check Fee

Other Fees
• Statement Copy 

• Ticket Copy 

Up to $22  - If your minimum monthly payment is not received by us on the due date on your monthly statement, we may impose a 
late fee of up to $22 which will be reflected on the following monthly statement.
Up to $20 - The Credit Union may charge a return check fee for each return by a bank or other depository institution of a dishonored 
check, negotiable order of withdrawal or share draft issued by cardholder(s) as payment on the credit card account.

  $2 - The Credit Union may charge a $2.00 fee for each duplicate copy of requested monthly billing statement(s).

The Credit Union may charge for each duplicate copy of requested sales slip(s).  However, if the request for a duplicate copy of a sales 
slip is in connection with any disputed billing matter, (see “YOUR BILLING RIGHTS”), a fee will not be imposed.
$25 - Travel and Entertainment documents
  $6  -   Original sales slip
  $5  -   Photocopy of sales slip

• Card Replacement Fee

$13 - The Credit Union may charge for each credit card that is reissued prior to the current cards expiration date

How We Will Calculate Your Balance:  We use a method called “Average Daily Balance (including new purchases).”  See the  INTEREST CHARGE CALCULATION 
METHODS section of this cardholder agreement for more details.

Billing Rights:  Information on your rights to dispute transactions and how to exercise those rights is included in this cardholder agreement under the YOUR BILLING 
RIGHTS section.

*The credit score ranges are as follows: Rate 1 (700 and above) Rate 2 (660 to 699) Rate 3 (0 to 659)

Your account must be open to receive a Year-End Purchase Summary and to use other program benefits.

 
 
  
 
 
 
  
 
DEFINITIONS
Except as the context otherwise requires (a) “Account(s)” means my MasterCard 
and/or Visa credit card account established with Tinker Federal Credit Union and 
governed  by  this Agreement;  (b) “Issuer”  and/or “Credit  Union”    means Tinker 
Federal Credit Union of P.O. Box 45750, Tinker Air Force Base, Oklahoma 73145; (c) 
“I,” “Me,” “We,” “My,” “Our,” “Mine,” “Us,” “You,” “Your,” and Cardholder(s)” mean 
all persons who have signed the application for Visa and/or MasterCard and/or 
used or permitted others to use the card; (d) the “Card” or “Cards” means the 
MasterCard and/or Visa card(s) enclosed herewith; (e) “Agreement” means this 
document;  (f) “Cash Advance”  means  all  cash  advances  obtained  at  any  time 
through the use of the card from any financial institution authorized to honor the 
cards; (g) “Credit Limit” means the dollar amount Credit Union approved against 
which I may borrow in accordance with this Agreement; (h) “Application” means 
the credit application I/We filled out and signed which is incorporated herein and 
made a part of this Agreement; (i) “Prime Rate” means the rate published daily 
in The Wall Street Journal  under the caption “Money Rates” and described as 
the base rate on corporate loans at large United States money center commercial 
banks.  If the “Prime Rate” so published is a range, the “Prime Rate” will mean the 
highest of the published range.

AGREEMENT TO EXTEND CREDIT
Credit  Union  agrees  to  extend  credit  to  cardholder  and  advance  amounts,  up 
to  cardholder’s  credit  limit,  to  pay  for:    (i)  all  purchases  of  goods  and  services 
of whatever type and nature made at any time through the use of the card at 
businesses authorized to honor a card, and (ii) all cash advances obtained at any 
time through the use of the card from any financial institution or ATM authorized 
to honor a card.

PROMISE TO PAY AND PERSONS LIABLE
By  signing  the  application,  retaining,  and/or  using  the  card(s)  or  allowing  an 
authorized party to use the card(s), I/We promise to pay to Credit Union, or anyone 
Credit  Union  designates,  all  amounts  loaned  under  this  Agreement  plus  the 
applicable interest charges, attorney’s fees, court cases or other amounts that I/We 
owe Credit Union.  If more than one person applies for the card(s), each person will 
be issued a card and will be a cardholder under this Agreement.  The cardholder 
whose  name  appears  first  on  the  application  will  be  considered  the  “Primary 
Cardholder.”  The cardholder will be responsible for all purchases, cash advances, 
and all interest charges imposed under this Agreement.  If there is more than one 
cardholder for the account, each cardholder will be liable for all amounts payable 
on the account regardless of which cardholder is responsible for incurring such 
amounts.  Each cardholder will also be responsible for complying with all of the 
other terms of this Agreement.

CREDIT LIMIT
The Credit Union has established an initial credit limit for cardholder’s account(s) 
and reserves the right at any time, at cardholder’s request or otherwise, to change 
the  amount  of  credit  available  through  cardholder’s  Visa  and/or  MasterCard 
account(s).  Cardholder agrees not to incur charges or to permit others to incur 
charges that would result in credit in excess of cardholder’s authorized amount.  
The Credit Union does not allow over-the-limit charges as a term of this product.  If 
the credit limit should be exceeded, for any reason, even inadvertently, cardholder 
agrees to pay the amount over the limit immediately upon notice from the Credit 
Union.  Examples of inadvertent excess of credit limit include, but are not limited to, 
returned payments and merchandise authorizations.

INTEREST CHARGE CALCULATION METHODS
The  interest  charge  calculation  method  applicable  to  your  account  for  cash 
advances and credit purchases of goods and services that you obtain through the 
use of your card is explained below.  Calculation Method A is used to determine the 
interest charge on cash advances.  Calculation Method G is used to determine the 
interest charge on purchases of goods or services.

Method  A  –  The  interest  charge  on  cash  advances  begins  to  accrue  on  the 
date you obtain the cash advance or the first day of the billing cycle in which it 
is posted to your account, whichever is later.  The interest charges for a billing 
cycle are computed by applying the daily periodic rate to the average daily balance 
multiplied by the number of days in the billing cycle OR the monthly periodic rate to 
the average daily balance during the billing cycle, which is determined by dividing 
the sum of the daily balances during the billing cycle by the number of days in the 
cycle.  Each daily balance is determined by adding to the previous balance (the 
outstanding balance of your account at the beginning of the billing cycle) any new 
credit purchases posted to your account and any new cash advances received, 
and subtracting any payments as received or credits as posted to your account, but 
excluding any unpaid interest charges. 

Method G – The interest charge on credit purchases begins to accrue on the date 
each purchase is posted to your account.  To avoid incurring an interest charge on 

the balance of credit purchases reflected on your monthly statement and on any 
new credit purchases appearing on your next statement, you must pay the new 
balance shown on your monthly statement on or before the payment due date.  The 
interest charges for a billing cycle are computed by applying the daily periodic rate 
to the average daily balance multiplied by the number of days in the billing cycle OR 
the monthly periodic rate to the average daily balance of credit purchases, which 
is determined by dividing the sum of the daily balances during the billing cycle by 
the number of days in the cycle.  Each daily balance is determined by adding to 
the previous balance of credit purchases, any new credit purchases posted to your 
account and subtracting any payments as received and credits as posted to your 
account, but excluding any unpaid interest charges.  

OPTION “A” VARIABLE RATE DISCLOSURE
The  Annual  Percentage  Rate  is  initially  determined  by  your  credit  rating.    I 
understand that the monthly periodic rates and the  Annual Percentage Rates 
are variable rates that may change from time to time.  The current effective rates 
are disclosed on the insert the Credit Union has furnished to me based on my 
credit score at the time of account opening.  My Annual Percentage Rate (APR) 
may change (increase or decrease) from time to time based on movements in the 
Prime Rate, published in The Wall Street Journal on the 25th calendar day prior 
to the beginning of the calendar quarter.  If this date falls on a weekend or holiday, 
the published rate on the next business day will be utilized.  My new rate will not 
become effective until after the end of my current billing cycle in which movement 
of the Prime Rate dictates a change to the Annual Percentage Rate currently in 
effect. 

Rate 1 – If I receive Rate 1, the APR will be determined by adding 4.9% to the 
Prime Rate.
Rate 2 – If I receive Rate 2, the APR will be determined by adding 5.9% to the 
Prime Rate.
Rate 3 – If I receive Rate 3, the APR will be determined by adding 6.9% to the 
Prime Rate. 

The  periodic  rate  will  be  adjusted  after  the  end  of  my  current  billing  cycle  in 
each calendar quarter in which movement of the Prime Rate dictates a change.  
Calendar quarters begin January 1, April 1, July 1, and October 1 of each year.  I 
understand that my monthly periodic rate will be 1/12th of the applicable APR.  If 
there is an increase in the Prime Rate, my minimum monthly payment may also 
increase.  Likewise, if the Prime Rate decreases, my minimum monthly payment 
may also decrease.  However,  in no event will the Annual Percentage Rate 
exceed 18.0% (which corresponds to a monthly rate of 1.5%)

OPTION “B” VARIABLE RATE DISCLOSURE
The  Annual  Percentage  Rate  is  initially  determined  by  your  credit  rating.  I 
understand that the monthly periodic rates and the  Annual Percentage Rates 
are variable rates that may change from time to time.  The current effective rates 
are disclosed on the insert the Credit Union has furnished to me based on my 
credit score at the time of account opening. My Annual Percentage Rate (APR) 
may change (increase or decrease) from time to time based on movements in the 
Prime Rate, published in The Wall Street Journal on the 25th calendar day prior 
to the beginning of the calendar quarter. If this date falls on a weekend or holiday, 
the published rate on the next business day will be utilized. My new rate will not 
become effective until after the end of my current billing cycle in which movement 
of the Prime Rate dictates a change to the Annual Percentage Rate currently in 
effect.

Rate 1 – If I receive Rate 1, the APR will be determined by adding 5.5% to the 
Prime Rate.
Rate 2 – If I receive Rate 2, the APR will be determined by adding 6.5% to the 
Prime Rate.
Rate 3 – If I receive Rate 3, the APR will be determined by adding 7.5% to the 
Prime Rate. 

The  periodic  rate  will  be  adjusted  after  the  end  of  my  current  billing  cycle  in 
each calendar quarter in which movement of the Prime Rate dictates a change.  
Calendar quarters begin January 1, April 1, July 1, and October 1 of each year.  I 
understand that my monthly periodic rate will be 1/12th of the applicable APR.  If 
there is an increase in the Prime Rate, my minimum monthly payment may also 
increase.  Likewise, if the Prime Rate decreases, my minimum monthly payment 
may also decrease.  However,  in no event will the Annual Percentage Rate 
exceed 18.0% (which corresponds to a monthly rate of 1.5%)

MONTHLY PAYMENTS
Cardholder(s)  agree  to  pay  monthly  on  or  before  the  payment  due  date  either: 
(i) the total “New Balance” which includes any of the previous unpaid balances, 
purchases,  cash  advances,  payments  and  credits  or  (ii)  at  least  the “Minimum 
Payment”  required,  which  is  the  greater  of  $15.00  or  3%  of  the  outstanding 
“New Balance” as shown on the monthly statement.  Payment  “Due Date” on 

the statement is twenty-five (25) days from the statement’s “Closing Date.”  The 
amounts paid as part of the Minimum Payment and all amounts paid over the 
Minimum Payment are applied to balances as permitted by law.  We do not charge 
interest on interest.

All  payments  shall  be  considered  made  when  received  on  any  business  day 
(excluding federal holidays), when received at Tinker Federal Credit Union’s billing 
address, P.O. Box 45750, Tinker AFB, OK 73145, and when accompanied by the 
return portion of the cardholder statement.

LIABILITY FOR UNAUTHORIZED USE – LOST OR STOLEN CARDS
The  cardholder’s  maximum  liability  shall  not  exceed  the  lesser  of  $50  or  the 
amount obtained by unauthorized use of the card before notification to the Credit 
Union.  The Credit Union must be notified of loss, theft, or possible unauthorized use 
of the card by notification in person, by calling (405) 319-2273 or (800) 456-4828 
ext. 2273, or by writing to the Credit Union at P.O. Box 45750, Tinker AFB, Oklahoma 
73145, Attn: Credit Card Department.  

ATTORNEY’S FEES
Cardholder agrees to pay all reasonable costs of collection including reasonable 
attorney’s fees not in excess of fifteen percent (15%) of the unpaid debt, court 
costs,  and  other  lawful  charges  incurred  by  the  Credit  Union  in  collecting  the 
cardholder’s indebtedness, whether or not suit is brought.

DISCLAIMER OF LIABILITY
The Credit Union shall not be responsible if a merchant or financial institution shall 
refuse to honor any card.  Refusal to honor shall not affect or impair the obligation 
of cardholder to pay all sums due on an account in accordance with the terms 
hereof.  Notices hereunder shall be effective only if given in writing to Credit Union 
at its office and to cardholder at my last known mailing address, as shown on 
Credit Union’s records. 

OWNERSHIP OF CARDS
Card(s) shall at all times remain the property of the Credit Union; the cardholder 
agrees to surrender them upon demand.  The Credit Union may revoke the credit 
cards  and  cancel  my  line  of  credit  if  issuer  reasonably  believes  prospects  of 
repayment are impaired, then the unpaid balance becomes immediately due and 
payable at once and my line of credit is cancelled.  If Credit Union revokes the credit 
cards and cancels the credit line, this does not affect cardholder’s obligations to 
repay the credit union.  Cardholder may cancel account by written notice and return 
of the cut cards to the Credit Union’s Credit Card Department.

AMENDMENT
I agree that the terms of this Agreement are applicable to any cardholder. I also 
agree that Credit Union may change the terms of this Agreement at any time with 
written notice required by law before the change becomes effective.  Any changes 
to the Agreement may apply to all outstanding indebtedness incurred before, on, 
or after the effective date of the changes.  Cardholder’s failure to terminate the 
account prior to the effective date of an Amendment shall constitute acceptance 
of such Amendment.  To terminate the account, all credit cards must be returned 
to Tinker  Federal  Credit  Union  Credit  Card  Department  and  the  cardholder  will 
be required to pay the account in accordance with the terms of the Cardholder 
Agreement and Disclosure Statement.

CHOICE OF LAW
I  acknowledge  and  understand  that  the  obligations  under  this  Agreement 
represented by charges to my account(s) were contracted for and became binding 
when the sales drafts, card slips or other credit devices were accepted by the Credit 
Union and caused the holder of the same to be paid, and this occurred in Oklahoma 
County, and the courts of Oklahoma County shall have venue to try controversies 
arising out of this agreement.  If any portion of the Agreement is determined to be 
unenforceable, it will not make any other part unenforceable.

IRREGULAR PAYMENTS: DELAY IN ENFORCEMENT
The Credit Union can accept late payments, partial payments, checks and money 
orders marked “Paid in Full” or language having the same effect without losing any 
of the cardholder’s rights under this Agreement.  The Credit Union can also delay 
enforcing  our  rights  under  this Agreement  any  number  of  times  without  losing 
them.  The fact that the Credit Union may honor a purchase or cash advance in 
excess of the credit limit does not obligate the Credit Union to do so thereafter.

EVENTS OF DEFAULT
I will be in default under this Plan and Agreement if any of the following events 
shall occur: 
(a) 

If I fail to comply with the minimum payment or any other terms or  

(b) 
(c) 

(d) 

(e) 

(f) 

conditions of this Agreement I may have with you;
If I should die or become insolvent;
If a petition should be filed or other proceeding should be started under the  
Federal Bankruptcy Code or any State insolvency Statute by or against me;
If a receiver should be appointed or a writ or order of attachment, levy  
or garnishment should be issued against me or any of my property, assets  
or income; 
If Credit Union should consider itself or any debts due under this  
Agreement unsafe or not completely secure of if Credit Union should   
believe, in good faith, that the chances of my paying or performing all of  
my obligations under this Agreement have been impaired; or 
If anything in the application or use of this card is misrepresented or used  
for any fraudulent purchase.

ENTIRE BALANCE DUE
If any of the above events of default should occur, my entire outstanding balance 
shall immediately become due and payable, without Credit Union notifying me, 
with interest due on the balance at the applicable APR as provided herein per 
year until paid, and Credit Union’s obligations to honor my use of the card to 
get credit extensions from anyone or to make further advances to me shall, at 
Credit Union’s option, and without notice, immediately end.  If I fail to pay the 
outstanding balance immediately, on Credit Union’s demand, I agree to pay all of 
Credit Union’s collection expenses, including Credit Union’s reasonable attorney’s 
fees.

FOREIGN EXCHANGE RATE AND
INTERNATIONAL SERVICE ASSESSEMENT (ISA) FEE
On all international purchases, credit vouchers, and cash disbursements (which 
would include credit purchases and cash advances), i.e. all transactions where 
a merchant country differs from the country of the card issuer (1) the foreign 
exchange  rate  which  will  be  charged  will  be  a  rate  selected  by  VISA  from 
the range of rates available in wholesale currency markets for the applicable 
processing  date  (which  may  vary  from  the  rate  VISA  itself  receives)  or  the 
government mandated rate in effect for the applicable central processing date 
and (2) in addition, a one percent (1%) International Service Assessment (ISA) fee 
will be charged.

MASTERCARD CURRENCY CONVERSION
AND CROSS-BORDER TRANSACTIONS
On all international purchases, credit vouchers, and cash disbursements (which 
would include credit purchases and cash advances), i.e. all transactions where 
a merchant country differs from the country of the card issuer (1) the foreign 
exchange rate which will be charged will be a rate selected by MasterCard from 
the range of rates available in wholesale currency markets for the applicable 
processing date (which may vary from the rate MasterCard itself receives) or the 
government mandated rate in effect for the applicable central processing date 
and (2) in addition, a one percent (1%) International Service Assessment (ISA) fee 
will be charged.

If you effect a transaction with your card in a currency other than US Dollars, 
MasterCard  will  convert  the  charge  in  a  US  Dollar  amount.   The  MasterCard 
currency conversion procedure includes use of either a government-mandated 
exchange  rate,  or  a  wholesale  exchange  rate  selected  by  MasterCard.   The 
exchange rate MasterCard uses will be a rate in effect on the day the transaction 
is processed.  This rate may differ from the rate in effect on the date of purchase 
or the date the transaction was posted to your account.  

Effective  April  7,  2006,  MasterCard  charges  Tinker  Federal  Credit  Union  a 
Currency Conversion Assessment on 20 basis points (.2% of the transaction) 
for performing the currency conversion.  In addition, MasterCard Charges Tinker 
Federal Credit Union an Issuer Cross-Border Assessment of 80 basis points (.8% 
of the transaction) on all cross-border transactions regardless of whether there 
is a currency conversion.  As a result, Tinker Federal Credit Union will charge 
you  a  corresponding  fee  as  disclosed  above.   The  Cross-Border Transaction 
fee is charged on all cross-border transactions regardless of whether there is 
a currency conversion.  A cross-border transaction is a transaction processed 
through  the  Global  Clearing  Management  System  or  the  MasterCard  Debit 
Switch in which the country of the merchant is different than the country of the 
cardholder.

ILLEGAL TRANSACTIONS
A credit card may not be used for an illegal transaction.  Certain transactions 
are prohibited from being processed through your account with the Credit Union 
under the Unlawful Internet Gambling Enforcement Act of 2006 (“the Act”) and 
related  regulations  issued  by  the  Board  of  Governors  of  the  Federal  Reserve 
System and the United States Department of the Treasury (“Regulation GG”).  

 
 
 
 
 
 
 
 
 
 
  
The Credit Union is required by the Act and Regulation GG to inform you of this 
restriction.

The transactions which are prohibited are the following transactions or transmittals 
involving any credit, funds, instrument, or proceeds that the Act prohibits any person 
engaged in the business of betting or wagering (except for the activities of a financial 
transaction provider, or any interactive computer service or telecommunications 
service) from knowingly accepting, in connection with the participation of another 
person in unlawful Internet gambling:

•  Credit,  or  the  proceeds  of  credit,  extended  to  or  on  behalf  of  such  person

(including credit extended through the use of a credit card);

•  An  electronic  fund  transfer,  or  funds  transmitted  by  or  through  a  money 
transmitting business, or the proceeds of an electronic fund transfer or money 
transmitting service, from or on behalf of such other person; and

•  Any check, draft, or similar instrument that is drawn by or on behalf of such

  other person and is drawn on or payable at or through any financial institution.

Internet gambling will generally be deemed to be unlawful unless it is expressly 
authorized by license issued by an appropriate State or Tribal authority.

CREDIT INVESTIGATION
Since Credit Union has the sole right to approve my application and allow me to 
use the card(s) now and in the future, I authorize Credit Union at any time to make 
or have made whatever credit investigation Credit Union feels is proper to evaluate 
my credit, personal or financial standing and /or employment, and I authorize Credit 
Union to share my credit experience with credit bureaus.  I also agree to furnish 
Credit  Union  current  financial  statements  in  such  details  as  Credit  Union  may 
require on an annual basis and more frequently at Credit Union’s request.  

For the purpose of the following sections only, “You”/”Your” means all persons who have signed the application for VISA and/or Mastercard and used or permitted others 
to use the card; and “Us”/”We” means Tinker Federal Credit Union of PO Box 45750, Tinker Air Force Base, Oklahoma 73145.

YOUR PERSONAL IDENTIFICATION NUMBER
Within the next few days, you will be receiving a Personal Identification Number (PIN).  This personal identification number is being assigned to your account to allow you 
access to ever-expanding networks of automated teller machines (ATMs) in this area, across the country, and overseas.  Because each ATM is slightly different, simply 
insert your card in the slot and follow the directions that will appear on the screen.  Some important directions will come with the identification number, and we ask that 
you follow those instructions carefully to protect your card from unauthorized use. 

YOUR BILLING RIGHTS:  KEEP THIS DOCUMENT FOR FUTURE USE
        This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT
If you think there is an error on your statement, write to us at Tinker Federal Credit 
Union, P.O. Box 45750, Tinker AFB, Oklahoma 73145, Attn: Credit Card Department
In your letter,  give us the following information:
  •  Account information: Your name and account number.
  •  Dollar amount: The dollar amount of the suspected error.
  •  Description of problem: If you think there is an error on your bill, describe  
    what you believe is wrong and why you believe it is a mistake.
You must contact us:
  •  Within 60 days after the error appeared on your statement.
  •  At least 3 business days before an automated payment is scheduled, if you  
    want to stop payment on the amount you think is wrong.
You must notify us of any potential errors in writing.  You may call us, but if you do 
we are not required to investigate any potential errors and you may have to pay the 
amount in question.

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER

When we receive your letter, we must do two things:
  1.  Within 30 days of receiving your letter, we must tell you that we received
    your letter.  We will also tell you if we have already corrected the error.
  2.  Within 90 days of receiving your letter, we must either correct the error or
    explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:
  •  We cannot try to collect the amount in question, or report you as delinquent on

that amount.

  •  The charge in question may remain on your statement, and we may continue

to charge you interest on that amount.

  •  While you do not have to pay the amount in question, you are responsible for

the remainder of your balance.

  •  We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:
  •  If we made a mistake:  You will not have to pay the amount in question or any

interest or other fees related to that amount.  

  •  If we do not believe there was a mistake:  You will have to pay the amount in
     question, along with applicable interest and fees.  We will send you a statement

    of the amount you owe and the date payment is due.  We may then report you
    as delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us 
within 10 days telling us that you still refuse to pay.  If you do so, we cannot report 
you as delinquent without also reporting that you are questioning your bill.  We 
must tell you the name of anyone to whom we reported you as delinquent, and we 
must let those organizations know when the matter has been settled between us.

IIf we do not follow all of the rules above, you do not have to pay the first $50 of the 
amount you question even if your bill is correct.

YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR
CREDIT CARD PURCHASES
If you are dissatisfied with the goods or services that you have purchased with 
your credit card, and you have tried in good faith to correct the problem with the 
merchant, you may have the right not to pay the remaining amount due on the 
purchase. 

To use this right, all of the following must be true:
  1.  The purchase must have been made in your home state or within 100 miles 
    of your current mailing address, and the purchase price must have been more
than $50.  (Note: Neither of these are necessary if your purchase was based
    on an advertisement we mailed to you, or if we own the company that sold
    you the goods or services.)
  2.  You must have used your credit card for the purchase. Purchases made with
    cash advances from an ATM or with a check that accesses your credit card
    account do not qualify.
  3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, 
contact us in writing at:

Tinker Federal Credit Union
P.O. Box 45750
Tinker AFB, OK  73145
Attn: Credit Card Department

While we investigate, the same rules apply to the disputed amount as discussed 
above.  After we finish our investigation, we will tell you our decision.  At that point, if 
we think you owe any amount and you do not pay, we may report you as delinquent.  

TINKER FEDERAL CREDIT UNION
Federal Consumer Protection Act Disclosure
KEEP THIS NOTICE FOR FUTURE USE