YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE.

This notice tells you about your rights and responsibilities under the Fair Credit Billing Act.

WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT
If you think there is an error on your statement, write to us at the address shown on your monthly 
billing statement.

In your letter, give us the following information:

•  Account Information: Your name and account number.
•  Dollar Amount: The dollar amount of the suspected error.
•  Description of Problem: If you think there is an error on your bill, describe what you believe 

is wrong and why you believe it is a mistake.

You must contact us:

•  Within 60 days after the error appeared on your statement.
•  At least 3 business days before an automated payment is scheduled, if you want to stop 

payment on the amount you think is wrong.

You must notify us of any potential errors in writing (or electronically). You may call us, but if you 
do, we are not required to investigate any potential errors and you may have to pay the amount 
in question.

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER
When we receive your letter, we must do two things:

1.  Within  30  days  after  receiving  your  letter,  we  must  tell  you  that  we  received  your  letter. 

We will also tell you if we have already corrected the error.

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you 

why we believe the bill is correct.

While we investigate whether or not there has been an error:

•  We cannot try to collect the amount in question, or report you as delinquent on that 

amount.

•  The charge in question may remain on your statement, and we may continue to charge 

you interest on that amount.

•  While you do not have to pay the amount in question, you are responsible for the 

remainder of your balance.

•  We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:

•  If we made a mistake: You will not have to pay the amount in question or any interest or 

other fees related to that amount.

•  If we do not believe there was a mistake: You will have to pay the amount in question, 

along with applicable interest and fees. We will send you a statement of the amount you 
owe and the date payment is due. We may then report you as delinquent if you do not 
pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 
days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without 
also reporting that you are questioning your bill. We must tell you the name of anyone to whom 
we reported you as delinquent, and we must let those organizations know when the matter has 
been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount in 
question, even if your bill is correct.

YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES
If you are dissatisfied with the goods or services that you have purchased with your credit card, 
and you have tried in good faith to correct the problem with the merchant, you may have the right 
not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100 miles of your 

current mailing address, and the purchase price must have been more than $50. (Note: 
Neither of these are necessary if your purchase was based on an advertisement we 
mailed to you, or if we own the company that sold you the goods or services.)

2.  You must have used your credit card for the purchase. Purchases made with cash advances 

from an ATM or with a check that accesses your credit card account do not qualify.

3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in 
writing (or electronically) at the address shown on your monthly billing statement.

While we investigate, the same rules apply to the disputed amount as discussed above. After we 
finish our investigation, we will tell you our decision. At that point, if we think you owe an amount 
and you do not pay, we may report you as delinquent.

REV. 04/16

04.16_CREDITCARD_AGREEMENT

PINNACLE BANK/BANK OF COLORADO
CREDIT CARD AGREEMENT

This  Agreement,  along  with  the  credit  application  and  credit 
account  disclosures  comprises  the  Credit  Agreement  between 
you and Pinnacle  Bank/Bank  of  Colorado.  It  applies  to  you  and 
to all eligible users of your card(s). It is effective on the date your 
card is activated and terminates on the date of expiration shown 
on your card. Your signature on the credit card application means 
that you have read and agree to the terms of this Agreement. You 
acknowledge receipt of a copy of this Agreement.

A. WORDS OFTEN USED IN THIS AGREEMENT
In  this  Agreement,  “We,”  “Us,”  and  “Our”  mean  Pinnacle  Bank/
Bank of Colorado. “You” and “Your” mean each person who signs 
an application for, or otherwise requests, a credit card account 
with us. “Account” means your credit card account with us. “Card” 
means each credit card we issue to you for your account.

B. AGREEMENT
You  agree  to  the  terms  of  this  Agreement.  When  you  use  your 
account or let someone else use it, you promise to pay the total 
amount of the transaction as well as any interest or fees that may 
be  due.  All  amounts  owed  must  be  paid  in  United  States 
dollars.  You  promise  to  do  everything  this  Agreement  requires 
of  you.  You  will  be  legally  bound  by  this  Agreement  if  you 
sign an application to obtain credit from us, or if you sign a sales 
draft, or if you use or permit someone else to use the card. If the 
account  is  a  joint  account,  you  and  the  joint  account  holder  each 
will be bound by this Agreement and each of you will be jointly and 
individually  responsible  for  repaying  all  amounts  due  under  this 
Agreement. Any authorized user of your account will, by such use of 
the account, be bound by the terms of this Agreement.

You  understand  and  agree  that  we  will  be  unable  to  determine 
whether  any  particular  transaction  on  your  account  has  been 
conducted by you, your joint account holder or the authorized user 
or if the transaction by the authorized user was indeed authorized 
by you or made for your benefit. If you fail to comply with any of the 
terms of this Agreement, we may declare all amounts you owe to 
be  immediately  due  and  payable,  prohibit  further  transactions 
on  your  account,  cancel  the  card(s)  and  revoke  any  privileges 
associated with your account. 

C. HOW YOUR CARD MAY BE USED
Your card may be used at any place where Visa® credit cards are 
accepted. For your own protection, please sign the card before using 
it. Your signature on the card is not a prerequisite to your obligation to 
pay amounts incurred on your account. If a card is lost or stolen, you 
must tell us at once. You must also tell us at once if you think someone 
used a card without your permission. You may either write us a letter 
or call us at the address and phone number shown on your statement. 
Until  you  do,  you  may  have  to  pay  (up  to  $50.00)  for  purchases 
made by anyone who used the card without your permission.

D. CREDIT LIMIT
Your credit limit is the total maximum amount we allow you to owe us 
at any time. You may not exceed any credit limit that we set for your 
account. If you do use the account for more than your credit limit, 
we can still charge you for all purchases, interest charges and other 
charges without giving up any of our rights under this Agreement. 
We may change your credit limit at any time. 

E. PAYMENTS
You may pay all of your account balance at any time without penalty. 
You must pay us at least the minimum payment due for each billing 
period  by  the  payment  due  date  shown  on  your  monthly  billing 
statement. The payment due date is the date the minimum payment 
due is due to us.

F. INTEREST
At the end of each day we will add new charges to your balance and 
subtract payments we receive, and other credits that may apply. Your 
Annual Percentage Rate (APR) is shown on the credit card application. 
The APR is divided by 365 and rounded to the next highest hundred 
thousandth of a percentage point to determine your daily periodic 
rate.  The  daily  periodic  rate  is  used  to  determine  the  amount  of 
periodic interest rate charges.

G. BALANCE COMPUTATION METHOD
The interest charges for the billing cycle are computed by applying 
the monthly periodic rate to the “average daily balance” of purchases 
(including cash advances and/or balance transfers). 

To get the average daily balance, we take the beginning balance of 
your account each day, add any new purchases or cash advances/
balance transfers, and subtract any payments, credits, non-accruing 
fees, and unpaid interest charges. This gives us the daily balance. 
Then  we  add  up  all  the  daily  balances  for  the  billing  cycle  and 
divide the total by the number of days in the billing cycle.

H. GOVERNING LAW 
This Agreement is governed by laws of the state in which our main 
office  is  located,  and  applicable  federal  law.  This  is  the  law  we 
are speaking of when we refer to a term permitted or required by 
applicable law.

I. FEES
Fees  that  you  may  be  charged  for  services  provided  are  set  forth 
in  the  credit  disclosures  section  of  the  credit  application.  By 
executing the application you agree to pay them.

J. DISPUTE RESOLUTION
We  can  delay  enforcing  our  rights  under  this  Agreement 
without  losing  them.  If  any  provision  of  this  Agreement  is  in 
conflict  with  applicable  law,  that  provision  will  be  considered 
to  be  modified  to  conform  with  applicable  law.  All  disputes 
concerning  this  Agreement  and  use  of  cards  issued  pursuant 
to  it  will  be  resolved  pursuant  to  federal  and  state  law.  We  will 
promptly notify you once our investigation has been completed. 

K. UNLAWFUL TRANSACTIONS
You agree that you will not use your account for any transaction that 
is unlawful. In addition, we reserve the right to deny transactions 
or  authorizations  from  merchants  we  determine  are  apparently 
engaging in the internet gambling business or identifying themselves 
through the card transaction records or otherwise as engaged in 
such business.

L. CHANGE IN TERMS OF YOUR ACCOUNT 
We  can  change  or  add  to  any  terms  of  your  account  at  any  time. 
We  do  not  guarantee  that  the  fees  and  the  Annual  Percentage 
Rates (APRs) on your account are for any particular length of time. 
Future changes will be made in accordance with this Agreement and 
applicable law. We will provide you with such notice as is required by 
applicable law. You may cancel your card without penalty if you do 
not accept such changes, and you may pay off the existing balance 
under the account terms in place at time of cancellation. 

M. CHANGE OF NAME, ADDRESS OR TELEPHONE NUMBER(S) 
You are responsible for promptly notifying us of a change in your 
name, address (including any email address at which you agree 
to be contacted), or telephone number(s) including any wireless 
telephone number(s).