VISA CREDIT CARD AGREEMENT 

 Gold 

In this Agreement the words "you" and "your" mean each and all of those who agree to be bound by this Agreement; 
"card"  means  the  VISA  credit  card  and  any  duplicates,  renewals,  or  substitutions  the  Credit  Union  issues  to  you; 
"account"  means  your  VISA  credit  card  line  of  credit  account  with  the  Credit  Union,  and  "Credit  Union"  means  the 
Credit Union whose name appears on this Agreement or anyone to whom the Credit Union transfers this Agreement. 
1.  USING YOUR ACCOUNT — If you are approved for an account, the Credit Union will establish a line of credit 
for you and notify you of your credit limit. You agree that your credit limit is the maximum amount (purchases, cash 
advances, finance charges, plus "other charges") which you will have outstanding on your account at any time. If you 
are  over  your  credit  limit,  you  must  pay  the  amount  you  are  over  before  payments  will  begin  to  restore  your  credit 
limit. You may request an increase in your credit limit only by a method acceptable to the Credit Union. The Credit 
Union has the right to reduce your credit limit, refuse to make an advance and/or terminate your account at any time 
for any reason not prohibited by law. 
2.  USING  YOUR  CARD  —  You  understand  that  the  use  of  your  credit  card  will  constitute  acknowledgement  of 
receipt and agreement to the terms of the Credit Card Agreement. You may use your card to make purchases from 
merchants and others who accept VISA cards. However, you may not use your card to initiate any type of electronic 
gambling  transaction  through  the  Internet.  If  you  wish  to  pay  for  goods  or  services  over  the  Internet,  you  may  be 
required  to  provide  card  number  security  information  before  you  will  be  permitted  to  complete  the  transaction.  In 
addition, you may obtain cash advances from the Credit Union and from other financial institutions that accept VISA 
cards,  and  from  some  automated  teller  machines  (ATMs).  (Not  all  ATMs  accept  VISA  cards.)  To  obtain  cash 
advances from an ATM, you must use the personal identification number (PIN) issued to you for use with your card. 
You agree that you will not use your card for any transaction that is illegal under applicable federal, state or local law. 
3.  RESPONSIBILITY — You agree to pay all charges (purchases and cash advances) made to your account by 
you or anyone you authorize to use your account. You also agree to pay all finance charges and other charges added 
to your account under the terms of this Agreement or another agreement you made with the Credit Union. If this is a 
joint account, Section 17 also applies to your account. 
FINANCE CHARGES  — New  purchases posted to your account during a billing cycle  will  not incur  a finance 
4. 
charge for that billing cycle if you had a zero or credit balance at the beginning of that billing cycle, or you paid the 
entire new balance on the previous cycle's billing statement by the payment due date of that statement; otherwise a 
finance charge will accrue from the date a purchase is posted to your account. To avoid an additional finance charge 
on the balance of purchases, you must pay the entire new balance on the billing statement by the payment due date 
of that statement. A finance charge begins to accrue on cash advances from the date you get the cash advance or 
from the first day of the billing cycle in which the cash advance is posted to your account, whichever is later.  
The finance charge is calculated separately for purchases and cash advances. For purchases, the finance charge is 
computed by applying the monthly periodic rate to the average daily balance of purchases. To get the average daily 
balance of purchases, we take the beginning outstanding balance of purchases each day, add any new purchases, 
and subtract any payments and/or credits. This gives us the daily balance of purchases. Then, we add all the daily 
balances of purchases for the billing cycle together and divide the total by the number of days in the billing cycle. This 
gives us the average daily balance of purchases.  
For  cash  advances,  the  finance  charge  is  computed  by  applying  the  monthly  periodic  rate  to  the  average  daily 
balance of cash advances. To get the average daily balance of cash advances,  we take the beginning outstanding 
balance of cash advances each day, add in any new cash advances, and subtract any payments and/or credits that 
we apply to the cash advance balance. This gives us the daily balance of cash advances. Then, we add all the daily 
balances of cash advances for the billing cycle together and divide the total by the number of days in the billing cycle. 
This gives us the average daily balance of cash advances. Balance transfers are calculated in the same manner as 
cash advances.  
The  monthly  periodic  rate  for  purchases,  cash  advances  and  balance  transfers  is  1.1658%  which  is  an  ANNUAL 
PERCENTAGE RATE of 13.99%.  
Balance transfer ANNUAL PERCENTAGE RATE will continue until the balance is paid off.  
5.  OTHER CHARGES — The following other charges (fees) will be added to your account, as applicable: 

a.  Cash  Advance  Fee.  There  is  a  cash  advance  fee  of  3%  of  the  advance  amount  or  $25.00,  whichever  is 
greater, when you obtain a cash advance from an ATM, the Credit Union or other financial institution.  

© CUNA Mutual Group 1993, 2007 ALL RIGHTS RESERVED 

DCTAK1 (293112)-e 

                                                                     
 
    
 
b. Late Payment Fee If you are late in making a payment, a late charge of $25.00 will be added to your account. 
c. Balance Transfer Fee.  There is a balance transfer fee of 3% of the transfer, or $25.00, whichever is greater, 
when you request a balance transfer from one credit card to your Charter Oak Federal Credit Union VISA Gold 
card. 
d. Return Check Fee. If a check or share draft used to make a payment on your account is returned unpaid, you 
will be charged a fee of $25.00 for each item returned. 
e. Card Replacement Fee. You will be charged $25.00 for each replacement card that is issued to you for any 
reason. 
f. Card Rush. You will be charged $25.00 for each priority card request issued by you for any reason. 
  g. Convenience Check Stop Payment. You will be charged $25.00 for each convenience check stop payment 
that you request. 
h.Collection Costs. 

For  Rhode  Island  Members.  You  agree  to  pay  all  costs  of  collecting  the  amount  you  owe  under  this  agreement, 
including court costs and reasonable attorney's fees.  
For  Connecticut  Members.  You  agree  to  pay  all  costs  of  collecting  the  amount  you  owe  under  this  agreement, 
including reasonable attorney's fees not in excess of 15% of any judgement and all court costs. 
6.  PAYMENTS — Each month you must pay at least the minimum payment shown on your statement by the date 
specified  on  the  statement  or  no  later  than  25  days  from  the  statement  closing  date  whichever  is  later.  If  your 
statement  says  the  payment  is  "Now  Due,"  your  payment  is  due  no  later  than  25  days  from  the  statement  closing 
date. You may pay more frequently, pay more than the minimum payment or pay the total new balance in full. If you 
make  extra  or  larger  payments,  you  are  still  required  to  make  at  least  the  minimum  payment  each  month  your 
account  has  a  balance  (other  than  a  credit  balance).  The  minimum  payment  is  2  1/2    percent  of  your  total  new 
balance, or $10.00, whichever is greater, plus the amount of any prior minimum payments that you have not made, 
and any amount you are over your credit limit. The Credit Union also has the right to demand immediate payment of 
any amount by which you are over your credit limit.  
7.  PAYMENT  ALLOCATION  —  Subject  to  applicable  law,  your  payments  may  be  applied  to  what  you  owe  the 
Credit Union in any manner the Credit Union chooses. 
8.  SECURITY INTEREST — If you give the Credit Union a specific pledge of shares by signing a separate pledge 
of shares, your pledged shares will secure your account. You may not withdraw amounts that have been specifically 
pledged to secure your account until the Credit Union agrees to release all or part of the pledged amount. In addition, 
your account is secured by all other shares you have in any individual or joint account with the Credit Union, except 
for  shares in  an Individual  Retirement  Account  or in  any  other  account  that  would lose special  tax  treatment  under 
state or federal law if given as security. You authorize the Credit Union to apply the balance in your individual or joint 
share accounts to pay  any  amounts due on  your  account if  you should  default. Collateral securing  other loans  you 
have with the Credit Union may also secure this loan, except that a dwelling will never be considered as security for 
this account, notwithstanding anything to the contrary in any other agreement.  
9.  DEFAULT — You will be in default if you fail to make any minimum payment or other required payment by the 
date  that  it  is  due.  You  will  be  in  default  if  you  break  any  promise  you  make  under  this  Agreement.  You  will  be  in 
default if you die, file for bankruptcy or become insolvent, that is, unable to pay your obligations when they become 
due. You will be in default if you make any false or misleading statements in any credit application or credit update. 
You will also be in default if something happens that the Credit Union believes may substantially reduce your ability to 
repay what you owe. 
When you are in default, the Credit Union has the right to demand immediate payment of your full account balance 
without giving you notice. If immediate payment is demanded, you agree to continue paying finance charges at the 
periodic rate charged before default, until what you owe has been paid, and any shares that were given as security 
for your account may be applied towards what you owe. 
10.  LIABILITY  FOR  UNAUTHORIZED  USE-LOST/STOLEN  CARD  NOTIFICATION  —  You  agree  to  notify  us 
immediately, orally or in writing at 32 Chicago Ave., Groton, CT 06340 or telephone (800) 325-3678 twenty-four (24) 
hours a day, seven (7) days a week, of the loss, theft, or unauthorized use of your credit card. You may be liable for 
the unauthorized use of your credit card. You will not be liable for unauthorized use that occurs after you notify us of 
the  loss,  theft,  or  possible  unauthorized  use.  You  will  have  no  liability  for  unauthorized  purchases  made  with  your 
credit card, unless you are grossly  negligent in the handling of your card. In any case, your liability  will not exceed 
$50. 
11.  CHANGING  OR  TERMINATING  YOUR  ACCOUNT  —  The  Credit  Union  may  change  the  terms  of  this 
Agreement from time to time. Notice of any change  will be given in accordance  with applicable law. If permitted by 
law  and  specified  in  the  notice  to  you,  the  change  will  apply  to  your  existing  account  balance  as  well  as  to  future 
transactions. 
Either you or the Credit Union may terminate this Agreement at any time, but termination by you or the Credit Union 
will  not  affect  your  obligation  to  pay  the  account  balance  plus  any  finance  and  other  charges  you  owe  under  this 

DCTAK1 (293112)-e 

 
Agreement.  You  are  also  responsible  for  all  transactions  made  to  your  account  after  termination,  unless  the 
transactions were unauthorized. 
The  card  or cards  you  receive remain the  property  of the  Credit  Union and  you must  recover  and surrender to the 
Credit Union all cards upon request or upon termination of this Agreement whether by you or the Credit Union. The 
Credit Union has the right to require you to pay your full account balance at any time after your account is terminated, 
whether it is terminated by you or the Credit Union. If this is a joint account, Section 17 of this Agreement also applies 
to termination of the account. 
12.  CREDIT  REVIEW  AND  RELEASE  OF  INFORMATION  —  You  authorize  the  Credit  Union  to  investigate  your 
credit  standing  when  opening  or  reviewing  your  account.  You  authorize  the  Credit  Union  to  disclose  information 
regarding  your  account  to  credit  bureaus  and  creditors  who  inquire  about  your  credit  standing.  If  your  account  is 
eligible for emergency cash and/or emergency card replacement services, and you request such services, you agree 
that  we  may  provide  personal  information  about  you  and  your  account  that  is  necessary  to  provide  you  with  the 
requested service(s). 
13.  RETURNS AND ADJUSTMENTS — Merchants and others who honor your card may give credit for returns or 
adjustments, and they will do so by sending the Credit Union a credit slip which will be posted to your account. If your 
credits  and  payments exceed  what  you  owe the  Credit  Union, the  amount  will  be  applied  against  future purchases 
and cash  advances. If the credit balance  amount is $1.00 or more, it  will be refunded upon your  written request or 
automatically after six (6) months. 
14.  ADDITIONAL BENEFITS/CARD ENHANCEMENTS — The Credit Union may from time to time offer additional 
services  to  your  account,  such  as  travel  accident  insurance,  at  no  additional  cost  to  you.  You  understand  that  the 
Credit Union is not obligated to offer such services and may withdraw or change them at any time. 
15.  FOREIGN TRANSACTIONS — VISA. Purchases and cash advances made in foreign currencies will be debited 
from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used 
for processing international transactions is a rate selected by VISA from a range of rates available in wholesale 
currency markets for the applicable central processing date, which rate may vary from the rate VISA itself receives or 
the government-mandated rate in effect for the applicable central processing date. The exchange rate used on the 
processing date may differ from the rate that would have been used on the purchase date or cardholder statement 
posting date. 
A fee of 1 percent of the amount of the transaction, calculated in U.S. dollars, will be imposed on all multiple currency 
foreign  transactions,  including  purchases,  cash  advances  and  credits  to  your  account.  A  fee  of  0.8  percent  of  the 
amount  of  the  transaction,  calculated  in  U.S.  dollars,  will  be  imposed  on  all  single  currency  foreign  transactions, 
including  purchases,  cash  advances  and  credits  to  your  account.  A  foreign  transaction  is  any  transaction  that  you 
complete  or  a  merchant  completes  on  your  card  outside  of  the  United  States,  with  the  exception  of  U.S.  military 
bases, U.S. territories, U.S. embassies or U.S. consulates. 
16.  MERCHANT  DISPUTES  —  The  Credit  Union  is  not  responsible  for  the  refusal  of  any  merchant  or  financial 
institution to honor your card. The Credit Union is subject to claims and defenses (other than tort claims) arising out of 
goods or services you purchase with the card if you have made a good faith attempt but have been unable to obtain 
satisfaction from the merchant or service provider, and (a) your purchase was made in response to an advertisement 
the Credit Union sent or participated in sending to you; or (b) your purchase cost more than $50 and was made in 
your state or within 100 miles of your home. 
17.  JOINT  ACCOUNTS  —  If  this  is  a  joint  account,  each  person  on  the  account  must  sign  the  Agreement  (by 
signing on the application). Each of you will be individually and jointly responsible for paying all amounts owed under 
this Agreement. This means that the Credit Union can require any one of you individually to repay the entire amount 
owed under this Agreement. Each of you authorizes the other(s) to make purchases or cash advances individually. 
Any one of you may terminate the account and the termination will be effective as to all of you. 
18.  EFFECT OF AGREEMENT — This Agreement is the contract which applies to all transactions on your account 
even though the sales, cash advances, credit or other slips you sign or receive may contain different terms. 
19.  NO WAIVER — The Credit Union can delay enforcing any of its rights any number of times without losing them. 
20.  STATEMENTS AND NOTICES — Statements and notices will be mailed to you at the most recent address you 
have given the Credit Union. Notice sent to any one of you will be considered notice to all. 
21.  FINAL EXPRESSION — This Agreement is the final expression of the terms and conditions of this VISA line of 
credit between you and the Credit Union. This written Agreement may not be contradicted by evidence of any alleged 
oral agreement. 
22.  COPY RECEIVED — You acknowledge that you have received a copy of this Agreement. 

DCTAK1 (293112)-e 

 
 
 
 
 
 
YOUR BILLING RIGHTS 
KEEP THIS NOTICE FOR FUTURE USE 

This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act. 
NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL — 
If you think your bill is wrong, or if you need more information about a transaction on your bill, write us on a separate 
sheet at the address listed on your bill. Write to us as soon as possible. We must hear from you no later than 60 days 
after we sent you the first bill on  which the error or problem appeared. You can telephone us, but doing so will not 
preserve your rights. 
In your letter, give us the following information: 

  Your name and account number. 

The dollar amount of the suspected error. 

  Describe the error and explain, if you can, why you believe there is an error. If you need more information, 

describe the item you are not sure about. 

If you have authorized us to pay your credit card bill automatically from your savings or share draft account, you can 
stop  the  payment  on  any  amount  you  think  is  wrong.  To  stop  the  payment,  your  letter  must  reach  us  three  (3) 
business days before the automatic payment is scheduled to occur. 
YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE RECEIVE YOUR WRITTEN NOTICE — 
We  must  acknowledge  your  letter  within  30  days,  unless  we  have  corrected  the  error  by  then.  Within  90  days,  we 
must either correct the error or explain why we believe the bill was correct. 
After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can 
continue  to  bill  you  for  the  amount  you  question,  including  finance  charges,  and  we  can  apply  any  unpaid  amount 
against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still 
obligated to pay the parts of your bill that are not in question. 
If we find that we made a mistake on your bill, you will not have to pay any finance charges related to any questioned 
amount. If we didn't make a mistake, you may have to pay finance charges and you will have to make up any missed 
payments on the questioned amount. In either case,  we  will send  you a statement of the amount  you owe and the 
date that it is due. 
If  you  fail  to pay  the amount  that  we  think  you owe,  we  may  report  you as delinquent.  However,  if  our  explanation 
does not satisfy you and you write to us within ten (10) days telling us that you still refuse to pay, we must tell anyone 
we report you to that you have a question about your bill. And, we must tell you the name of anyone we reported you 
to. We must tell anyone we report you to that the matter has been settled between us when it finally is. 
If we don't follow these rules, we can't collect the first $50 of the questioned amount, even if your bill was correct. 
NOTICE OF NEGATIVE INFORMATION (FOR CALIFORNIA MEMBERS) —  
Federal  law  requires  us  to  provide  the  following  notice  to  members  before  any  “negative  information”  may  be 
furnished  to  a  nationwide  consumer  reporting  agency.  We  may  report  information  about  your  account  to  credit 
bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report. 
SPECIAL RULE FOR CREDIT CARD PURCHASES —  
If  you  have  a  problem  with the  quality  of property  or services that  you purchased  with  a credit  card,  and  you have 
tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount 
due on the property or services. There are two (2) limitations on this right: 

  You must have made the purchase in your home state or, if not within your home state, within 100 miles of 

your current mailing address; and 

  The purchase price must have been more than $50. 

These  limitations  do  not  apply  if  we  own  or  operate  the  merchant,  or  if  we  mailed  you  the  advertisement  for  the 
property or services. 

DCTAK1 (293112)-e