USAA CREDIT CARD AGREEMENT 

138603-0921 

TABLE OF CONTENTS 

A. AGREEMENT 

B. USE OF THE ACCOUNT 

1.  Permitted Use of the Account 
2.  Liability of the Cardmember 
3.  Authorized Users 
4.  Types of Transactions 
5.  Credit Limit, Authorization of Transactions 

and Transaction Limits 
6.  Recurring Transactions 
7.  Foreign Transactions 
8.  How We Calculate Interest 
9.  Annual Percentage Rate 
10.  Grace Period for Purchases 
11.  Reporting Lost or Stolen Items and 

Unauthorized Use 

C. MAKING PAYMENTS 

1.  Minimum Payment Due 
2.  Payment Conditions 
3.  How We Apply Payments and Credits 
4.  Penalty Fees 
5.  Pay-Ahead Program 

D. DEFAULT AND CLOSING THE ACCOUNT 

1.  Default 
2.  Closing or Suspending the Account 

E. COMMUNICATIONS 

1.  Duty to Provide Information 
2.  Contacting You 
3.  Monitoring Communications 
4.  Notices and Account Materials 
5.  Contacting Us 

F. CREDIT REPORTING 

1.  Obtaining and Providing Credit Information 

G. GENERAL INFORMATION 

1. 

Important Information About Procedures 
for Opening a New Account 
2.  Changes to the Agreement 
3.  Governing Law 
4.  Severability 
5.  Waiver 
6.  Assignment 
7.  Entire Agreement 
8.  Rewards, Benefts, Services and 

Other Features 
9.  Attorney Fees 
10.  Expedited Delivery 
11.  Military Lending Act Notice 
12.  Arbitration and Waiver of Class Action 

H. BILLING RIGHTS NOTICE 

A. AGREEMENT 

This USAA Credit Card Agreement (“Agreement”) is your contract with us and governs the use of your credit card 
account (“Account”) issued by USAA Savings Bank. This Agreement includes the “Pricing Schedule” that applies 
to your Account and any amendments to this Agreement. Please read all parts of this Agreement and keep it for 
your records. You accept this Agreement if you or an Authorized User use the Account, such as using the Account 
number a credit card issued for the Account (“Card”), or any other device that we issue or otherwise provide for 
purposes of making transactions with the Account. You also accept this Agreement if you do not cancel your 
Account within 30 days after it is opened. In this Agreement, “USB,” “we,” “us,” and “our” refer to USAA Savings 
Bank;  “you,” “your,” and “Cardmember” refer to the person who opened the Account and any person fnancially 
liable for the repayment of the Account. 

This Agreement includes an Arbitration and Waiver of Class Action section. The Arbitration and 
Waiver of Class Action section contains important information about how a dispute will be resolved 
between you and USB if one occurs. Unless you are covered by the Military Lending Act, the 
Arbitration and Waiver of Class Action section may limit your rights to go to court, have a jury trial, 
or initiate or participate in a class action. Please read that section carefully. 

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B. USE OF THE ACCOUNT 

1.  Permitted Use of the Account. You may only use the Account for personal, family, or household purposes. You 
may not use the Account for business, commercial, or illegal purposes, or in any manner not permitted by this 
Agreement. If you use the Account for a purpose that is not permitted, including illegal purposes, you are still 
liable for such use and you may be liable to us and/or the Card Networks for additional damages and expenses 
resulting from such use. 

2.  Liability of the Cardmember. You promise to pay us all amounts due on the Account. You may pay your Account 
balance in full at any time. If you or an Authorized User allows someone else to use the Account, you are liable 
for repaying any amount resulting from the transactions made by that person and anyone else that person 
allows to use the Account. If there is more than one Cardmember on the Account, each of you is jointly and 
severally liable for all amounts due on the Account. This means we may, in our sole discretion, hold either of you 
liable for all amounts due on the Account or we may hold each of you liable for any portion of the amount due 
on the Account. We may release a Cardmember or any person who uses the Account from liability at any time 
for any reason or for no reason at all. We are not bound by the terms of a legal judgement or similar disposition 
to which we are not a party, including divorce decrees that allocate liability for the Account between former 
spouses. 

3.  Authorized Users. “Authorized User” refers to any person who uses the Account with actual, implied, or 

apparent authority.  An Authorized User can be someone who we issue a Card to at your request or someone 
you or another Authorized User allow to use the Account. You are liable for all transactions made by an 
Authorized User. If you allow someone to use your Account, even if they use your Account in a manner that 
you did not intend or agree to, or if they allow someone else to use your Account, you will still be responsible 
for that use. You may request that a Card be issued in an Authorized User’s name. If we accept such a request, 
that Authorized User will have the same authority as the Cardmember to access Account information.  At our 
discretion, we may permit you to restrict an Authorized User’s access to Account information. By requesting 
a Card for an Authorized User, you certify that: (i) the Authorized User gave you permission to provide us 
information about them; and (ii) you have informed the Authorized User that we may report information about 
the Account, including credit limit, credit usage and late payments, to consumer reporting agencies in the 
Authorized User’s name and that such information may appear on their credit report and impact their credit 
score. 

To remove an Authorized User who has been issued a Card from your Account, you must contact us at the 
customer service phone number provided on your billing statement and ask us to cancel the Card issued to that 
Authorized User and remove them from your Account.  You must also destroy all Cards in their possession and 
cancel any recurring transactions they have set up using your Account. You are responsible for any transaction 
made by an Authorized User even if the transaction posts to your Account after the date you request their 
removal. If the Authorized User is using your Card or the information associated with your Card, you must 
contact us at the customer service phone number and ask us to reissue your Card with a new credit card 
number to prevent the Authorized User from using the Account. Authorized Users may remove themselves 
from your Account upon request. We reserve the right to remove an Authorized User from your Account for any 
reason or for no reason at all. 

4.  Types of Transactions. 

a.  Purchases – You may use the Account to pay for goods or services wherever the Card is honored. This type 

of transaction is a “Purchase.” 

b.  Cash Advance –  At our discretion, we may permit you to use the Account to get cash (including foreign 
currency) from an automated teller machine (“ATM”) and bank tellers, to transfer money (for example to 
fund another account) or to get what we consider a cash equivalent.  Examples include, but are not limited 
to, using your Card for wire transfers, money orders, traveler’s checks, person-to-person money transfers, 
cryptocurrency, bail bonds, lottery tickets, gaming chips and other methods used for gambling, wagers 
and other betting transactions. These types of transactions to get cash or to get what we consider cash 
equivalents, including Balance Transfers and Convenience Checks, are “Cash Advances.” 

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(i)  Balance Transfers – At our discretion, we may permit you to transfer a credit card balance from 

another creditor to the Account. This type of transaction is a “Balance Transfer.” You may not transfer 
a balance from another credit card account with us. A Balance Transfer is as a Cash Advance. A 
Balance Transfer subject to a promotional ofer will displayed as a promotional Balance Transfer on 
your billing statement until the end of the promotional period, at which time any remaining balance 
will be moved to your regular Cash Advance balance. 

(ii)  Convenience Checks – At our discretion, we may issue you a “Convenience Check” to obtain credit on 
the Account. Use of a Convenience Check is a Cash Advance unless the check indicates otherwise. 

You may not use a Convenience Check to pay any amount you owe us. We may reject and return 
unpaid any Convenience Check if: (1) your Account is past due, charged of, bankrupt, lost/stolen, in 
default, or closed; (2) we suspect fraud; (3) your Account is over the credit limit; or (4) the check has 
expired, is damaged or cannot otherwise be processed. Unless there has been Unauthorized Use in 
connection with the Convenience Check, you must pay us for any Convenience Check we pay, even if 
we were permitted to reject and return the Convenience Check. 

You may request us to stop payment on an unpaid Convenience Check. To do so, contact us at the 
customer service phone number provided on your billing statement. We will charge a stop payment 
fee of $20. We will have a reasonable amount of time after your stop payment request to research 
and complete the stop payment. We will not be responsible if we cannot complete the stop payment. 
Reasons may include but are not limited to: (1) the Convenience Check was already paid; (2) you 
do not give us the information we asked for; or (3) the information you gave us was incorrect. Once 
received, your stop payment request will remain valid for six (6) months unless you or another 
Cardmember ask us to remove it. If we re-credit your Account after a valid stop payment order, 
you give us all of your rights against the payee or other holder of the paid Convenience Check. You 
also agree to help us in any legal action we may later take against the payee or other holder of the 
Convenience Check. 

You may not issue a postdated Convenience Check on your Account. If you do postdate a 
Convenience Check, we may elect to honor it upon presentment or return it unpaid to the person that 
presented it to us for payment, without in either case waiting for the date shown on the Convenience 
Check. We are not liable to you for any loss or expense arising out of the action we elect to take. 

5.  Credit Limit, Authorization of Transactions and Transaction Limits. We assign a credit limit to your Account. 
Part of this credit limit may be available for Cash Advances, and there may be a limit on the amount of Cash 
Advances you can take in a given period. You agree to manage your Account so that your Account balance 
(including interest and fees) is not more than your credit limit.  We may honor transactions above your credit 
limit but doing so will not increase your credit limit and you will still be liable for any amounts, including interest 
and fees, incurred by any transaction in excess of your credit limit. If we ask you to promptly pay the amount 
of your Account balance above your credit limit, you agree to do so. We are not obligated to honor every 
transaction and may deny a transaction for any reason, unless prohibited by applicable law. We may deny a 
transaction even if the transaction would not cause the Account to exceed your credit limit. We are not liable 
for any losses resulting from a denied transaction. Except as otherwise provided in this Agreement, you are 
not permitted to stop the payment of any transaction once it is made; however, you have the right to dispute 
transactions as described in the Billing Rights Notice section of this Agreement. We are not responsible for any 
losses resulting from the refusal of any person to honor your Card, Convenience Check, or Account, or the failure 
of an ATM or other machine to accept your Card, disperse cash, or otherwise perform a transaction. We are also 
not liable for any losses resulting from when our services are unavailable due to reasons beyond our control. 

We may place limits on the Account that may impact your ability to use the Account, such as limits on the types, 
amount of, or number of transactions you may make with the Account. You may not exceed the limits that we 
place on the Account. We may tell you about some of these limits, such as your credit limit; however, for security 
and other reasons, we may not tell you about all of the limits we may place on the Account. To the extent 
permitted by applicable law, we may increase, reduce, cancel, or suspend any of the limits or add new limits for 
any reason and at any time without notice. 

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6.  Recurring Transactions. If you authorize a merchant to charge the Account for repeat or recurring transactions, 
you must notify the merchant if: (a) you want to discontinue the recurring transactions on the Account; (b) the 
Account is closed; or (c) the credit card number or Card expiration date changes. You authorize us to transfer 
recurring charges to any replacement Account; however, we are not responsible for discontinuing, transferring, 
or reinstating any repeat or recurring transactions and are not liable for any losses resulting from a repeat or 
recurring transaction not being discontinued, transferred, or reinstated. 

7.  Foreign Transactions. When you make a transaction in a foreign currency, including returns and exchanges, 
the transaction will be converted into U.S. Dollars by either: (i) a Card Network, or (ii) the merchant or its 
agent. The “Card Network” (which is an organization such as Visa, American Express and MasterCard that 
facilitates the payment process between you, a merchant and us) will convert the transaction in accordance 
with their operating regulations or conversion procedures in efect at the time the transaction is processed. The 
currency conversion rate in efect on the processing date may difer from the rate in efect on the transaction 
date or posting date. We do not convert your transactions into U.S. Dollars, and we are not responsible for the 
conversion rates or processes used, including when the transaction is converted. 

8.  How We Calculate Interest. We calculate interest on your balances each billing cycle. Interest is calculated 

separately for Purchases, Cash Advances, and each balance subject to diferent promotional terms. We round all 
APRs to the second decimal place and all monthly interest rates to the third decimal place. The method we use 
is called the average daily balance (including new transactions). This method results in compounding interest. 
Under this method, interest is calculated on each balance on your Account as follows: 
a.  First, at the end of each day, we calculate your daily balances. Each daily balance equals: 

(i)  The balance at the start of the day; 
(ii)  Plus any new transactions, interest, fees and other charges (except for new Purchases when the grace 

period applies); 

(iii)  Less any payments or credits. 

b.  Next, we add all the daily balances together and divide the sum by the number of days in the billing cycle. 

The result is an average daily balance (which is identifed on your billing statements as the “Balance Subject 
to Interest Rate”). 

c.  Then, we multiply the average daily balance by the monthly interest rate. The monthly interest rate is the 

Annual Percentage Rate that applies to the balance divided by twelve (12). The result is the monthly interest 
charged on that balance. 

d.  Finally, we add all the monthly interest charged on each balance together. The result is the total interest 
charged for the billing cycle (which is identifed on your billing statements as the “Total Interest For This 
Period”). 

9.  Annual Percentage Rate. The Annual Percentage Rate(s) (often referred to as “APR(s)”) that apply to the 

Account may be variable or non-variable and are identifed in your Pricing Schedule. Depending on the Account, 
there may be diferent APRs for diferent types of transactions. For example, a Purchase may be subject to a 
diferent APR than a Cash Advance. If your APR is variable, it will vary with the market based on the Prime Rate. 
If the Prime Rate changes, a variable APR may increase or decrease. If a variable APR increases, you will pay 
more interest on your transactions and may have a higher Minimum Payment Due. 

Each billing period, we determine any variable APRs for the Account by adding a number of percentage points 
called the margin (that is shown on your Pricing Schedule) to the Prime Rate published in the Money Rates 
section of The Wall Street Journal (the “Prime Rate”). This sum is the APR that will apply to the applicable 
balances for the entire billing cycle covered by that billing statement. The Prime Rate we use for each billing 
cycle is determined as of the Index Date. The “Index Date” is the 15th day of the calendar month immediately 
prior to the statement closing date of your current billing statement. If the Prime Rate is not published on the 
15th day (for example, it is a weekend or holiday), the Index Date will be the next day on which the Prime Rate is 
published. If the Prime Rate ceases to be published, we will choose a substitute index and margin in accordance 
with applicable law. 

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The Regular APR(s) that apply to the Account are identifed in your Pricing Schedule. A “Regular APR” applies 
to a balance that is not subject to a Promotional APR. In our sole discretion, when the Account is initially opened 
or from time to time after your Account is opened, we may ofer you a ”Promotional APR” that is diferent than 
the Regular APR that otherwise applies to the Account. The terms of any Promotional APR that we ofer to 
you will either be described in your Pricing Schedule or provided to you by other means, such as in a separate 
document. 

10.  Grace Period for Purchases. You have a grace period in which you can avoid paying interest on the new 

Purchases that are itemized on your billing statement. If the “Previous Balance” shown on your current billing 
statement was paid in full by its associated “Payment Due Date” (or if the Previous Balance was zero or a credit 
balance), we do not charge monthly interest on the Purchases shown on your current billing statement when 
the New Balance is paid in full by the Payment Due Date identifed on your current billing statement. The grace 
period does not apply in any billing period in which any portion of the Previous Balance identifed on your 
billing statement (which may include Cash Advance, Balance Transfer and/or Promotional APR balances) 
remains unpaid as of its associated Payment Due Date. Cash Advances (which include Balance Transfers and 
Convenience Checks) do not have a grace period. 

11.  Reporting Lost or Stolen Items and Unauthorized Use. You must notify us as soon as reasonably possible if 

your Card or any Convenience Checks have been lost or stolen, or if you believe there has been Unauthorized 
Use of the Account. “Unauthorized Use” means the use of the Account by someone other than a Cardmember or 
an Authorized User and from which the Cardmember receives no beneft. You may notify us online at usaa.com 
or by phone at the customer service phone number provided on your billing statement. We will not hold you 
liable for any transactions that we determine to constitute Unauthorized Use of the Account. 

C. MAKING PAYMENTS 

1.  Minimum Payment Due. When we send you a billing statement, it will show your “Minimum Payment Due” 
and “New Balance.” We must receive payment of at least the Minimum Payment Due by the Payment Due 
Date disclosed on your billing statement. The amount of your Minimum Payment Due will be the greater of: (1) 
the sum (rounded to the nearest dollar) of 1% of your New Balance plus the interest and fees we charged as 
shown on the billing statement and any past due amounts; or (2) $15. However, if your New Balance exceeds 
your Credit Limit, then at our option, we may require you to pay any amount up to the entire overlimit amount 
instead of the Minimum Payment Due. In no event will your Minimum Payment Due exceed the amount of your 
New Balance. We may adjust your Minimum Payment Due in accordance with our Pay-Ahead Program. 

2.  Payment Conditions. You must follow the “Payment Conditions” that we provide to you on your billing 

statement. If your payment is made in accordance with the Payment Conditions, we will credit the payment 
as of the date of receipt. We may, but are not required to, accept a payment that does not meet the Payment 
Conditions. If, in our sole discretion, we accept a payment that does not meet the Payment Conditions, we will 
credit the payment within fve (5) calendar days of receipt. We reserve the right to withhold credit availability 
until we confrm receipt of good funds and process any payment posted to the Account. 

When you pay by check, you authorize us to use information from your check to make a one-time electronic 
funds transfer from your checking account. Funds may be withdrawn from the payment account as early as the 
day we receive payment, and you will not receive your check back. If you postdate your payment, you authorize 
us to process it on the date we receive it, even if it is before the date on the payment item. 

We may accept late payments, partial payments and payments marked “paid in full” or containing other 
restrictive words, conditions, or limitations without waiving or losing any of our rights to receive full payment 
under the Agreement. Any settlement of the Account for less than what is owed requires our written agreement. 
We may refuse to accept a payment that creates or increases a credit balance on the Account. The availability 
of any credit balance on an Account is subject to appliable law and the processing of any payments posted to 
the Account, as well as the processing of any additional transactions, including those that have not yet been 
refected on your billing statement.   

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3.  How We Apply Payments and Credits. We apply payments and other credits up to the Minimum Payment Due 
in any order we deem appropriate. Amounts in excess of the Minimum Payment Due are applied to the balance 
with the highest APR as of the end of the previous billing cycle. 

4.  Penalty Fees. In certain instances, we may charge you a penalty fee up to the amounts shown on your Pricing 
Schedule. If we do not receive at least the Minimum Payment Due by the Payment Due Date disclosed on your 
billing statement, we may charge a late payment fee. This fee will never exceed the Minimum Payment Due 
that was due immediately prior to the date on which the fee was assessed. Each time a payment made to the 
Account is not honored by your fnancial institution or cannot be processed, we may charge you a returned 
payment fee even if the payment is honored after we resubmit it. This fee will never exceed the Minimum 
Payment Due that was due immediately prior to the date on which the payment was returned to us. We reserve 
the right to add or modify the penalty fees to which your Account is subject in accordance with applicable law. 

5.  Pay-Ahead Program. The Minimum Payment Due, as calculated in Section C.1, is your “Regular Minimum 

Payment.” If your Account is eligible for our “Pay-Ahead Program,” whenever you pay more than the Regular 
Minimum Payment, we may, at our option, permit you to skip some or all of your next two Regular Minimum 
Payments. When this occurs, we continue to calculate your Regular Minimum Payment, however the amount of 
the Minimum Payment Due displayed on the frst page of your billing statement, on usaa.com, and on our phone 
systems is reduced by the amount you may skip. The full Regular Minimum Payment amount is always shown in 
the “Important Account Information” section of your billing statement. Remember interest charges will continue 
to accrue in accordance with the terms of the Agreement. You may opt out of the Pay-Ahead Program at any 
time by calling us at 1-800-531-USAA (8722). 

D. DEFAULT AND CLOSING THE ACCOUNT 

1.  Default. The Account is in default under any of the following circumstances: 

a.  You do not make at least the Minimum Payment Due by the Payment Due Date disclosed on your billing 

statement. 

b.  A payment you made is returned unpaid, rejected, or otherwise cannot be processed. 
c.  You fail to comply with any of the terms of the Agreement or any other agreement with us or our afliates. 
d.  When requested, you fail to provide us information about you or the Account. 
e.  We believe that you are unable or unwilling to pay your debts, including if you become insolvent or fle for 

bankruptcy. 

f.  A Cardmember dies or is declared mentally incompetent or incapacitated. 
g.  You do not or no longer meet USAA membership requirements. 
h.  We believe that you made or attempted to make a false, misleading, or incomplete statement to, or otherwise 

engaged in fraudulent activity with, us or any of our afliates. 

If the Account is in default, to the extent permitted by applicable law, we may suspend or close the Account 
without notice and/or require immediate payment of the entire amount you owe to us. 

2.  Closing or Suspending the Account. To the extent permitted by applicable law, we may suspend or close the 
Account at any time and without prior notice. We may suspend or close the Account for any reason or for no 
reason at all. Any Cardmember may close the Account by contacting us at the customer service phone number 
provided on your billing statement. An Authorized User may not close the Account. Once the Account is 
suspended or closed, you may not make any new transactions. If the Account is closed, you must: (i) destroy all 
Cards and Convenience Checks; and (ii) repay any amounts owed to us pursuant to the terms of the Agreement, 
including any amounts resulting from transactions made, posted, or processed after the date the Account is 
closed. 

If your Account is secured by a security interest in certain funds, the terms of the security agreement that you 
entered into with us in connection with the Account will govern how we may apply the funds subject to the 
security interest when your Account is suspended or closed. Any of our rights pursuant to a security agreement 
you enter into with us in connection with the Account are in addition to our rights under this Agreement. You 
remain responsible for complying with this Agreement even if the Account is secured by a security interest. For 

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example, each billing period you still must make at least the Minimum Payment Due by the Payment Due Date 
disclosed on your billing statement. Any funds secured by a security interest that are applied to the Account 
will not constitute any part of the Minimum Payment Due. If there are insufcient funds subject to the security 
interest to cover the outstanding balance of the Account, including fees and fnance charges, you will remain 
liable for any remaining balance.  

E. COMMUNICATIONS 

1.  Duty to Provide Information. You must notify us of any changes to your name, address, email address, phone 

number(s), employment, or income within thirty (30) days of such change. You must also confrm or provide us 
with updated personal or fnancial information upon our request. 

2.  Contacting You. By providing your phone number or contacting us from a phone number, you authorize us 

(including our afliates, agents, independent contractors, servicers, collection agents, and our successors and 
assigns) to contact you at the phone number using text messages, telephone calls, automated telephone dialing 
system, artifcial or prerecorded voice, or other communication methods to service any and all of your accounts 
with us and our afliates or to contact you about USAA products or membership. Message and data rates may 
apply. You agree to notify us if you change or discontinue using any phone number you provide or from which 
you contacted us. By providing your email address you authorize us to contact you by email. 

3.  Monitoring Communications. You agree that we may monitor and record any communication with you about 
the Account. Any third party acting on our behalf (including our afliates) may also monitor or record any 
communication with you about the Account. 

4.  Notices and Account Materials. We may send the Agreement, Cards, Convenience Checks, billing statements, 
notices and any other Account materials to any Cardmember at the last billing address provided to us or at 
other locations or by other means as permitted by applicable law or as agreed to by a Cardmember, such as if 
a Cardmember has agreed to electronic delivery. Delivery and/or notice to any Cardmember will be considered 
delivery and/or notice to all of you. 

5.  Contacting Us. You may contact us at the customer service phone number or address provided on your billing 

statement. 

F. CREDIT REPORTING 

1.  Obtaining and Providing Credit Information. You agree that we may obtain and review information about you 
from consumer reporting agencies, investigate your ability to pay, and obtain information about you from other 
sources including information to verify and re-verify your employment and income. You agree that we may use 
such information for any purposes (for example, marketing to you or evaluating you for a new account), subject 
to applicable law. You agree that we may also report information about the Account to consumer reporting 
agencies. We may report information about the Account in the name of any Cardmember or Authorized User. 
Information we report may appear on the credit report and may impact the credit score of any Cardmember or 
Authorized User. 

You have the right to dispute the accuracy of information we have reported to a consumer reporting agency. If 
you wish to do so, please write to us at: USAA/Consumer Report Dispute, Attn: Form Code #CLCBD, P.O. Box 
33009, San Antonio, TX 78265-3009. Please use the consumer report dispute form available on usaa.com or 
call 1-800-531-USAA (8722) to request a copy of the form to submit a consumer report dispute. If you choose 
to submit your dispute without the consumer report dispute form, please include your name, address, Account 
number, phone number, Social Security number, a brief description of the disputed information, and a copy of 
the consumer report in question (if available) in your letter. 

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G. GENERAL INFORMATION 

1. 

Important Information About Procedures for Opening a New Account. To help the government fght the 
funding of terrorism and money laundering activities, federal law requires all fnancial institutions to obtain, 
verify, and record information that identifes each person who opens an Account. What this means for you: 
When you open an Account, we will ask for your name, address, date of birth, and other information that will 
allow us to identify you. We may also ask to see your driver’s license or other identifying documents. 

2.  Changes to the Agreement. We may change the Agreement or the Account at any time, whether by adding 

new terms and conditions or deleting or amending existing ones. If required by applicable law, we will send you 
advance notice of the change. In some instances, you may have the right to reject a change to the Agreement; 
however, we may require the Account to be closed or limit its use if the change is rejected. 

3.  Governing Law. The Agreement and the Account is governed by the laws of Nevada and the United States 

without regard to principles of conficts of laws. 

4.  Severability. If any provision of the Agreement is held by a court of competent jurisdiction or other applicable 
governing authority to be invalid or unenforceable in part or in whole, the remainder of the provision and the 
Agreement will remain in full force and efect. 

5.  Waiver. We do not lose or waive our rights under this Agreement if we delay or choose to not exercise our 
rights. In the event we do delay or choose not to exercise our rights, we do not lose or waive our right to 
exercise such rights in the future. We are not required to notify you before or after we delay or choose not to 
exercise our rights under this Agreement. 

6.  Assignment. We may sell, assign, or transfer: (i) the Account, (ii) certain parts of or rights to the Account, 

(iii) the Agreement, or (iv) any or all of our rights and obligations under the Agreement, at any time for any 
reason and without obtaining your consent. You may not sell, assign, or transfer the Account, any part of the 
Account, the Agreement, or any of your rights or obligations under the Agreement. 

7.  Entire Agreement. The Agreement, as may be amended, constitutes the entire agreement between you and 
us governing the use of the Account and supersedes all prior agreements and understandings regarding the 
Account. All headings and titles in the Agreement are included only as a matter of convenience and do not limit 
or increase the scope of a particular provision or the Agreement. 

8.  Rewards, Benefts, Services and Other Features. Unless otherwise provided in this Agreement, any rewards, 
benefts, services and other features that may be associated with your Account are subject to their respective 
agreement(s) and/or terms and conditions. 

9.  Attorney Fees. If we refer the Account to an attorney for collection, we may charge you for our attorney fees 
(including costs for attorneys employed by us or our afliates), court costs and other expenses incurred by us. 
Certain states may limit or prohibit the collection of attorney fees. We will only charge you for our attorney fees 
to the extent permitted by applicable law. 

10.  Expedited Delivery. If you ask us to send you anything related to the Account by expedited delivery and we 

honor your request, we may charge the Account for the expedited delivery charges in efect at that time. We will 
advise you of the amount of the fee whenever you request expedited delivery. 

11.  Military Lending Act Notice. Federal law provides important protections to members of the Armed Forces and 
their dependents relating to extensions of consumer credit. In general, the cost of consumer credit to a member 
of the Armed Forces and his or her dependent(s) may not exceed an annual percentage rate of 36 percent. This 
rate must include, as applicable to the credit transaction or account: The costs associated with credit insurance 
premiums; fees for ancillary products sold in connection with the credit transaction; any application fee charged 
(other than certain application fees for specifed credit transactions or accounts); and any participation fee 
charged (other than certain participation fees for a credit card account). To receive this information and a 
description of your payment obligation verbally, please call 877-425-1377. 

USAA Credit Card Agreement – 09/2021 

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The Arbitration and Waiver of Class Action section of this Agreement does not apply to you if you are covered 
by the Military Lending Act nor do any provisions of the Agreement that waive any right to legal recourse under 
any state or federal law to the extent required by the Military Lending Act. 

12.  Arbitration and Waiver of Class Action. Please read this Arbitration and Waiver of Class Action section carefully. 

If you and USB are unable to resolve a dispute, you and USB agree that upon election by either you or USB, 
any Covered Claim shall be resolved by arbitration on an individual basis according to the terms of this 
Arbitration and Waiver of Class Action section. Accordingly, you agree to waive your right to a trial by a judge 
or jury or to participate in a collective or class action against us in connection with any Covered Claim. This 
Arbitration and Waiver of Class Action section shall be governed by the Federal Arbitration Act, and to the 
extent that local law applies, by the laws of the State of Nevada. If, according to our records, you opted-out of 
arbitration for your Account prior to the efective date of this Agreement, this Arbitration and Waiver of Class 
Action section does not apply to your Account. 

What is arbitration? 
Arbitration is a method of resolving disputes without fling a lawsuit in court.  In arbitration, parties present their 
dispute to a neutral third person – called an arbitrator – instead of a judge or jury. Generally, arbitration is faster, 
less expensive and simpler than a lawsuit in court. Arbitrators apply the same laws and can award the same 
remedies as a court, and parties have the right to be represented by attorneys in arbitration. 

Which claims or disputes are subject to arbitration? 
Covered Claims must be arbitrated if either you or USB elect arbitration. A Covered Claim is any pre-existing, 
present, or future claim, dispute or controversy between you and USB concerning an Account covered by this 
Agreement (a “Covered Claim”). The term “Covered Claim” is intended to be broadly interpreted, and includes, 
but is not limited to, claims: 
•  arising out of or relating to any aspect of the relationship between you and USB, whether based on 

contract, tort, fraud, misrepresentation, or any other statutory or common-law legal theory, regardless of 
the remedy sought or whether the claim pertains to this Agreement or a prior or future version of it; 

•  relating to advertising or disclosures for any of our products or services; 
•  relating to your past, present, or future Accounts, including the establishment, operation, servicing, 

collections, or termination of your Accounts, transactions involving or relating to your Accounts, or any 
products, services, rewards, benefts, or other features ofered in connection with your Accounts; 

•  relating to the retention, protection, use, or transfer of information about you or any of your Accounts for 

any of our products or services; 

•  relating to communications with you concerning your Accounts or any of our products or services, 

including emails and automatically dialed calls and text messages; 
•  claims that may arise after the termination of this Agreement; and 
•  relating to the interpretation of “Covered Claim,” or the enforceability, scope or interpretation of this 

Arbitration and Waiver of Class Action section. 

Is there an alternative to arbitration? 
Instead of proceeding to arbitration, either you or USB have the option to pursue a Covered Claim on an 
individual basis in a Small Claims Court (or the equivalent) as long as the action remains in that court, does not 
seek relief on behalf of or afecting the accounts of other customers, and is not removed or appealed to a court 
of general jurisdiction, in which case either party may elect arbitration. 

Who administers the arbitration? 
All arbitrations will be conducted by the American Arbitration Association (“Administrator”) in accordance 
with the Administrator’s Consumer Arbitration Rules (“Administrator’s Rules”), as modifed by this Arbitration 
agreement. You may contact the Administrator to obtain arbitration information, the Administrator’s Rules, and 
any claim forms and fee schedules: 
American Arbitration Association (“AAA”) 
335 Madison Avenue, Floor 10 
New York, NY 10017-4605 
www.adr.org 
1-800-778-7879 

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USAA Credit Card Agreement – 09/2021 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
If the Administrator is unable to administer the arbitration, it shall be administered by such other administrator 
as you and USB agree or that is selected by a court of competent jurisdiction. 

How does arbitration start? 
If you choose to begin arbitration, you must contact the Administrator, follow the procedures set forth in the 
Administrator’s Rules and notify USB at: 
USAA Savings Bank General Counsel 
10750 McDermott Freeway 
San Antonio, Texas 78288 

If USB chooses to begin arbitration, USB will notify you either at your last physical address contained in its 
records or if you are represented by an attorney, at the attorney’s address. 

Who pays the Administrator’s fees? 
USB will pay any arbitration fees charged by the Administrator associated with arbitration proceedings. Except 
as provided by applicable law, you are responsible for paying your own attorney’s fees, expert and witness fees, 
and any other expenses associated with the arbitration. 

Where will the arbitration take place? 
The arbitration shall be conducted in the county where you reside unless you and USB agree on a diferent 
location. The arbitration proceedings shall be conducted by telephone or video conference unless the arbitrator 
decides that an in-person hearing, or desk arbitration is appropriate. 

How does the arbitration work? 
An arbitrator will be chosen in accordance with the Administrator’s Rules. The arbitrator must decide Covered 
Claims based on the substantive applicable law of the federal judicial district and circuit where the arbitration 
is pending, including statutes of limitation and evidentiary privileges, and may hear dispositive motions. The 
arbitrator may award the same individualized remedies (including punitive and statutory damages and statutory 
attorneys’ fees and costs) that a court could award under applicable law. The arbitrator may consider rulings in 
other arbitrations, but an arbitrator’s ruling will not be binding in proceedings involving diferent customers. The 
arbitrator will issue a reasoned written decision sufcient to explain the fndings and conclusions on which the 
award is based. The decision and judgment by the arbitrator shall be fnal, binding and enforceable in any court 
having jurisdiction, subject to judicial review under the Federal Arbitration Act, 9 U.S.C. §§ 10-11. 

Can a decision by the arbitrator be appealed? 
If the damages awarded to either you or USB in an arbitration exceeds $100,000 (not counting amounts sought 
for attorneys’ fees or costs), then the following additional procedures apply. Either you or USB may appeal the 
fnal award to a three-arbitrator panel pursuant to the AAA’s Optional Appellate Rules by providing written 
notice within thirty (30) days of the award. The person appealing the decision (the appellant) shall pay all fees 
and costs for the appeal unless the panel determines that the appellant is the prevailing party, in which case 
the panel shall have the discretion in its fnal award to reallocate the fees and costs as justice or otherwise 
applicable law requires.  If there is a cross-appeal, the costs shall be borne equally by both sides, subject to 
reallocation by the panel in its fnal award as justice or otherwise applicable law requires. 

What is the waiver of class action? 
You cannot pursue any type of collective action or class action against USB in court or in arbitration, including 
as follows: 
•  The arbitrator shall not have the authority to conduct any class-wide, representative, or private attorney 
general arbitration proceedings or to consolidate or join together any Covered Claims you and USB have 
against each other with any claims or disputes you or USB may have with other persons, unless you and 
USB both consent in writing or the claims are brought by the co- or joint account owners of that account. 

•  You will not have the right to act as a class representative or participate as a member of a class action 

with respect to any Covered Claim as to which arbitration has been elected. 

•  The arbitrator may award relief (including, declaratory relief, and injunctive relief) only in favor of the 

individual party seeking such relief. 

USAA Credit Card Agreement – 09/2021 

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If, after exhaustion of all appeals, any of these prohibitions on non-individualized relief; class, representative, and 
private attorney general claims; or consolidation is found to be unenforceable with respect to a particular claim 
or a particular remedy (such as a request for injunctive relief), then that claim or that remedy—and only that 
claim or that remedy—shall be decided by a court after all other claims or requests for remedies are arbitrated. 

Military Lending Act 
This Arbitration and Waiver of Class Action section does not apply to you if you are covered by the Military 
Lending Act nor do any provisions of the Agreement that waive any right to legal recourse under any state or 
federal law to the extent required by the Military Lending Act. 

Right to Resort to Provisional Remedies Preserved 
To the extent permitted by applicable law, nothing herein will be deemed to limit or constrain our right to resort 
to self-help remedies, to interplead funds in the event of a dispute, to exercise any security interest or lien we 
may hold in property, or to comply with legal process, or to obtain provisional remedies such as injunctive relief, 
attachment, or garnishment by a court having appropriate jurisdiction; provided, however, that you or USB may 
elect to arbitrate any dispute related to such provisional remedies. 

Severability and Survival of Terms 
If any provision in this Arbitration and Waiver of Class Action section is found to be invalid, unenforceable, or 
inapplicable by the arbitrator or a court of competent jurisdiction, the remaining provisions of this Arbitration 
and Waiver of Class Action section will remain in full force and efect notwithstanding the invalid, unenforceable, 
or inapplicable provision. The provisions of this section shall survive the termination of the Agreement, your 
Accounts with USB, or your relationship with USB. 

Your Billing Rights: Keep this Document for Future Use 
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

H. BILLING RIGHTS NOTICE 

What to Do if You Find a Mistake on Your Billing Statement 
If you think there is an error on your billing statement, write to us at: 
USAA Credit Card Services 
P.O. Box 65020, 
San Antonio, TX 78265-5020 

In your letter, give us the following information: 

•  Account Information:  Your name and account number. 
•  Dollar amount: The dollar amount of the suspected error. 
•  Description of problem: If you think there is an error on your billing statement, describe what you 

believe is wrong and why you believe it is a mistake. 

You must contact us: 

•  Within 60 days after the error appeared on your billing statement. 
•  At least 3 business days before an automated payment is scheduled, if you want to stop payment on 

the amount you think is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate 
any potential errors and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 

1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell 

you if we have already corrected the error. 

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we 

believe the billing statement is correct. 

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USAA Credit Card Agreement – 09/2021 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
While we investigate whether or not there has been an error: 

•  We cannot try to collect the amount in question, or report you as delinquent on that amount. 
•  The charge in question may remain on your billing statement, and we may continue to charge you 

interest on that amount. 

•  While you do not have to pay the amount in question, you are responsible for the remainder of your 

balance. 

•  We can apply any unpaid amount against your credit limit. 

After we fnish our investigation, one of two things will happen: 

• 

• 

If we made a mistake: You will not have to pay the amount in question or any interest or other fees 
related to that amount. 
If we do not believe there was a mistake: You will have to pay the amount in question, along with 
applicable interest and fees. We will send you a billing statement of the amount you owe and the date 
payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your billing statement is wrong, you must write to us within 10 days 
telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that 
you are questioning your billing statement. We must tell you the name of anyone to whom we reported you as 
delinquent, and we must let those organizations know when the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the frst $50 of the amount you question even if 
your billing statement is correct. 

Your Rights If You Are Dissatisfed With Your Credit Card Purchases 
If you are dissatisfed with the goods or services that you have purchased with your credit card, and you have tried 
in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount 
due on the purchase. 

To use this right, all of the following must be true: 

1.  The purchase must have been made in your home state or within 100 miles of your current mailing 

address, and the purchase price must have been more than $50. (Note: Neither of these are necessary 
if your purchase was based on an advertisement we mailed to you, or if we own the company that sold 
you the goods or services.) 

2.  You must have used your credit card for the purchase. Purchases made with cash advances from an 

ATM or with a check that accesses your credit card account do not qualify. 

3.  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfed with the purchase, contact us in writing at: 
USAA Credit Card Services 
P.O. Box 65020, 
San Antonio, TX 78265-5020 

While we investigate, the same rules apply to the disputed amount as discussed above. After we fnish our 
investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, 
we may report you as delinquent. 

USAA Credit Card Agreement – 09/2021 

12 

 
 
 
 
 
 
 
 
 
 
 
USAA Credit Card Agreement Pricing Addendum 

Interest Rates and Interest Charges 

Regular Annual 
Percentage Rate 
(APR) for: 

Regular APR ranges from 6.90% to 25.90% (0.575 to 2.158 monthly

periodic rate) based on credit worthiness and other factors. The APRs vary 

with the market based on the Prime Rate plus a margin ranging from 3.65% to 

22.65%.

Purchases 

Balance 
Transfers 

Cash 
Advances 

Credit cards offered to Pre-Commissioned Officers, Regular APR is 7.75%

(0.646 monthly periodic rate). This APR will vary with the market based on the 

Prime Rate plus a margin of 4.50%.

Penalty APR 

None 

How to Avoid Paying 
Interest on Purchases 

Your due date is at least 25 days after the close of each billing cycle. We 

will not charge you interest on purchases if you pay your entire balance by 

the due date each month1. 

Minimum Interest 
Charge 

None 

Fees 

Annual Fee 

None or $35 

Transaction Fees 

Balance Transfer 

3% of the amount of each Balance Transfer. 

Cash Advance 

3% of the amount of each Cash Advance. Fee waived when transferring 
funds electronically to a USAA deposit account. 

Foreign Transaction

None 

Penalty Fees

Late Payment 

Up to $35 

Returned Payment 

Up to $35 

Over-the- Credit-
Limit 

None 

How We Will Calculate Your Balance: We will use a method called “average daily balance (including new 
transactions).” See the “How We Calculate Interest” section of the Credit Card Agreement for more details. 

1 We charge interest (unless the grace period applies) from the date of the transaction until the date you pay 
us back. There is no grace period for Cash Advances or Balance Transfers. 

138910-0921