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HANCOCK BANK CARDHOLDER AGREEMENT
AND DISCLOSURE STATEMENT
This  Cardholder  Agreement  and  Disclosure  Statement  is  the  contract  that
governs the use of a Hancock Visa® Platinum Card Account. This Cardholder
Agreement and Disclosure Statement contains (1) the terms and conditions
that  bind  the  user  of  any  Hancock  Visa  Platinum  Card  Account  or  any
Hancock Visa Platinum Card issued in connection with the Account and (2)
the  disclosures  required  by  the  Federal  Truth  in  Lending  Act.  Use  of  the
Hancock Visa Platinum Card by the Cardholder or any Authorized User shall
indicate that the Cardholder has agreed to pay all amounts due in accordance
with the terms of this Cardholder Agreement and Disclosure Statement. 
Please note that “Hancock Bank” is the trade name used by Whitney Bank in
offering and providing banking products and services through its locations in
Mississippi,  Alabama,  and  Florida.  Your  Hancock  or  Hancock  Bank  Visa®
Platinum Card is issued by Whitney Bank. Therefore, Whitney Bank will own
your  card  account  and  also  sponsor  any  related  rewards  programs.  All
obligations for credit extended are due and payable to Whitney Bank.

1. Definitions. The  following  definitions  apply  to  the  terms  used  in  this
Cardholder Agreement and Disclosure Statement or used in the monthly
billing statement for a Hancock Visa Platinum Card account: 
(A) “Account” means the account for which a Cardholder is issued one

or more cards. 

(B) “Agreement”  means  this  Cardholder  Agreement  and  Disclosure

Statement. 

(C) “Authorized User” means any person a Cardholder has authorized
to use a Card or to obtain credit on an Account, whether or not the
Authorized User is named in the Cardholder’s application or request
for a Card or an Account. 

(D) “Balance  Transfer”  means  a  balance  from  a  loan  or  account  that
Cardholder owes to another creditor or financial institution that Bank
allows a Cardholder to transfer to the Account. 

(E) “Bank” means Whitney Bank. 
(F)

“Billing  Cycle”  means  the  time  interval  between  monthly  billing
statement  dates  for  monthly  billing  statements  issued  pursuant  to
the terms of this Agreement. 

(G) “Card”  means  each  Hancock  Visa  Platinum  Card  issued  by  the

Bank to a Cardholder. 

(I)

(H) “Cardholder” means each natural person or organization, including,
without  limitation,  a  corporation,  partnership,  proprietorship,
association, cooperative, estate, trust or government unit, to whom
a Hancock Visa Platinum Card is issued pursuant to the request or
application of that person or organization. 
“Cash Advance” means any extension of credit obtained from the
Bank or another financial institution that accepts Visa credit cards,
including cash obtained from an automated teller machine. 
“Closing Date” means the date on the last day of a Billing Cycle. 

(J)
(K) “Hancock” or “Hancock Bank” means Whitney Bank. 
(L) “Monthly  Periodic  Rate”  means  the  percentage  rate  of  interest
charge  imposed  against  the  outstanding  balance  on  a  monthly
basis. 

(M) “New Balance” means the balance outstanding on the Account on

the Closing Date. 

(N) “Previous  Balance”  means  the  outstanding  unpaid  balance  on  the

Account at the beginning of the Billing Cycle. 

(O) “Purchase”  means  the  purchase  or  lease  of  goods  and  the
purchase of services and insurance from merchants or businesses
that  accept  Visa  credit  cards  through  the  use  of  a  Card  or  the
Account. 

(P) “We” and “Us” mean Whitney Bank. 
(Q) “Whitney Bank” is a wholly-owned banking subsidiary of Hancock

Holding Company. 

2. Agreement. Pursuant  to  the  Cardholder’s  request  or  application,  the
Bank has established an Account in the name of the Cardholder and has
issued one or more Cards to the Cardholder. By requesting or applying
for a Card or an Account, retaining a Card, signing a Card, using a Card,
or  using  the  Account,  the  Cardholder  has  agreed  to  the  terms  and
conditions  contained  in  this  Agreement.  This  Agreement  governs  the
Account and the use of any Card issued to the Cardholder in connection
with  the  Account.  The  Bank  agrees  to  pay  the  applicable  merchant  or
business,  in  accordance  with  the  terms  and  conditions  of  this
Agreement, for the Purchases that the Cardholder or an Authorized User
makes  with  a  Card,  and  the  Bank  agrees  to  make  Cash  Advances,  in
accordance  with  the  terms  and  conditions  of  this  Agreement,  to  the
Cardholder or an Authorized User. The Cardholder authorizes the Bank to
charge the Account for all amounts the Bank pays on Purchases, for all
amounts  the  Bank  advances  to  any  Cardholder  or  Authorized  User  on
Cash Advances, and for all amounts the Bank advances or pays to third
parties  on  behalf  of  a  Cardholder  or  an  Authorized  User,  including  any
amounts advanced on behalf of the Cardholder or an Authorized User as
a  result  of  the  use  of  a  Card  to  obtain  any  services  offered  by  VISA
U.S.A.,  Inc.  Bank  may  allow  a  Cardholder  to  transfer  to  the  Account
balances  that  the  Cardholder  owes  to  other  creditors  or  financial
institutions, up to the amount of the Account credit limit that Bank makes
available  for  Balance  Transfers.  If  Cardholder  requests  a  Balance
Transfer,  Cardholder  agrees  to  monitor  each  account  from  which  a
balance is being transferred and continue making the minimum payment
due  on  that  account  until  the  other  creditor  or  financial  institution
provides an account statement that shows the balance of Cardholder’s
other  account  has  been  paid  in  full,  if  applicable.  This  may  not  occur
until after the Balance Transfer appears on a billing statement from Bank.
Cardholder is liable for any late payments, interest charges or disputed
amounts on the other account. Cardholder is responsible for instructing
Cardholder’s other creditor or financial institution to close Cardholder’s
other account if that is Cardholder’s preference. 

3. Use of a Card/Account. All Cards and/or Accounts shall be used solely
for personal, family, or household purposes. The Cardholder agrees that
all Cards and Accounts shall be used solely for Purchases and/or Cash
Advances for personal, family, household or other consumer purposes
and  agrees  that  Purchases  and/or  Cash  Advances  for  business
purposes  shall  not  be  obtained  through  a  Card  or  Account.  The
Cardholder and any Authorized User may use a Card or the Account for
Purchases, and the Cardholder may use a Card or the Account for Cash
Advances. The Cardholder or an Authorized User must sign the panel on
the back of each Card issued to the Cardholder. The effect of using the
Account  number  for  a  Purchase  or  a  Balance  Transfer  or  to  obtain  a
Cash Advance without presenting a Card, as in a Purchase or Balance
Transfer or Cash Advance made or arranged by mail or telephone, shall
be the same as if the Card itself were presented to make the Purchase or
Balance Transfer or to obtain the Cash Advance. 

4. Notice Regarding Illegal Internet Gambling Transactions. Pursuant to
the Unlawful Internet Gambling Enforcement Act of 2006 and Regulation
GG  (collectively,  the  “Act”),  this  is  to  notify  the  Cardholder  that  items
and  transactions  related  to  illegal  Internet  gambling  (“Restricted
Transactions”)  will  not  be  processed  through  your  Account(s).
Restricted Transactions include any transactions in which a gambling or
gaming business accepts payment in connection with unlawful Internet
gambling, whether by credit card, debit card, electronic funds transfers,
checks, or other means. The Bank shall have no liability whatsoever for
the refusal or return of items or transactions, or for any claims or losses
arising  from  or  related  to  its  refusal  or  return  of  items  or  transactions,
and/or  its  closure  of  your  Account(s),  believed  by  the  Bank  to  be  in
violation of the Act. 

5. Liability for Payment. The Cardholder authorizes the Bank to charge the
Account  for  all  Purchases,  Balance  Transfers  and  Cash  Advances
resulting from the use of the Card or the Account. The Cardholder shall
pay  to  the  Bank  all  amounts  owed  on  the  Account,  including,  without
limitation, the amounts paid or advanced by the Bank on all Purchases,
Balance  Transfers  and  Cash  Advances,  any  interest  charges  assessed
on the Account, and any other fees and charges the Cardholder owes to
the Bank under the terms of this Agreement, by any method of payment
that is acceptable to the Bank provided it is in United States dollars, in
accordance with the terms of this Agreement. If the Account is a joint
Account, each Cardholder agrees to pay all amounts owed to the Bank
on  the  Account.  Each  Cardholder  on  a  joint  Account  shall  be  jointly,
severally, and solidarily liable for the payment of all amounts owed to the
Bank on the Account, regardless of which Cardholder or Authorized User
used the Account. 

6. Authorized Users. The authorization given to an Authorized User by the
Cardholder  shall  continue  in  effect  as  long  as  the  Authorized  User  has
possession of a Card, and the Cardholder shall be liable for the payment
of all amounts owing on the Account arising from an Authorized User’s
use of a Card during the time the Authorized User has possession of a
Card. No revocation of the authorization given to an Authorized User by
the  Cardholder  shall  be  effective  or  binding  on  the  Bank  until  the
Cardholder recovers possession of the Card or accounts for the Card to
the Bank’s satisfaction. 

7. Credit Limit. The Bank, upon approving the Cardholder’s application for
an Account, shall establish a credit limit for the Account. The approved
credit limit will be shown on the card mailer form and on each monthly
billing  statement.  The  Cardholder  agrees  not  to  exceed  the  credit  limit
established  for  the  Account.  The  Bank  shall  have  the  right  to  demand
immediate payment of any amount by which the balance owing on the
Account at any time exceeds the approved credit limit. The Cardholder
may  request  an  increase  in  the  approved  credit  limit  after  the  Account
has been open for six (6) consecutive months. Any such increase shall
be entirely within the Bank’s sole discretion and may, in the Bank’s sole
discretion,  be  conditioned  on  a  review  of  the  Cardholder’s  personal
financial circumstances and other factors that might warrant an increase
in the approved credit limit. The Bank shall have the right to reevaluate
any  Cardholder’s  financial  condition  at  any  time  whatsoever,  and  the
Bank may obtain a current credit bureau report and ask any Cardholder
for  current  financial  information  in  connection  with  any  such
reevaluation. The Bank shall have the right to immediately, without any
notice whatsoever, increase or decrease the approved credit limit or to
revoke  all  rights  to  use  the  Account  based  upon  the  results  of  a
reevaluation. 

8. Transactions. The Cardholder shall retain, for verification by the monthly
billing statements sent to the Cardholder, copies of each charge ticket,
slip, or other evidence of a transaction obtained in connection with each
Purchase, Balance Transfer, Cash Advance, or other transaction on the
Account.  The  Bank  shall  provide  the  Cardholder  with  a  copy  of  its
documentary evidence of a transaction on the Account upon receipt of
the  Cardholder’s  reasonable  request  or  upon  written  notice  of  a  billing
error given to the Bank in accordance with the terms of this Agreement.
Unless  the  documentary  evidence  is  requested  in  connection  with  a
billing error inquiry, the Bank may, subject to applicable law, impose a
reasonable charge to cover its cost of supplying the evidence. 

9. Cash  Advances. The  Cardholder  agrees  not  to  permit  the  total  of  the
Cardholder’s  unpaid  Cash  Advances,  when  added  to  the  total  unpaid
Purchases,  Balance  Transfers,  interest  charges,  and  other  charges,  to
exceed at any time the approved credit limit on the Account. 

10. Monthly  Billing  Cycle. The  Bank  shall  send  the  Cardholder  a  monthly
billing  statement  when  there  is  a  debit  or  credit  balance  in  excess  of
$1.00  or  when  an  interest  charge  is  imposed.  The  monthly  billing
statement  shall  show,  among  other  things,  all  Purchases,  Balance

Transfers,  Cash  Advances,  interest  charges,  other  charges,  the
minimum payment due, the payment due date, payments made by the
Cardholder, credits, the Previous Balance on the Account, and the New
Balance  on  the  Account.  The  Cardholder  shall  pay  the  Bank  the  full
amount  owed  on  the  Account,  as  shown  on  the  monthly  billing
statement, within 25 days from the billing date shown on the statement,
or the Cardholder shall pay such amount in installments in accordance
with the terms and conditions of this Agreement. 

11. Truth  in  Lending  and  Related  Disclosures. The  words  “you”,  “your”
and  “yours”  used  in  this  section  of  this  Agreement  refer  to  all
Cardholders. The words “we”, “us” and “our” used in this section of this
Agreement refer to the Bank. 
Interest Charges.
(A)
(1) Circumstances  Under  Which  An  Interest  Charge  Will  Be

Imposed. 
(a) Purchases.  An  interest  charge  will  be  imposed  on
Purchases  outstanding  during  a  Billing  Cycle  (including
current  Purchases)  at  the  Monthly  Periodic  Rate  for
Purchases when there is a Previous Balance outstanding
and  it  is  not  paid  in  full  during  the  first  25  days  of  the
Billing Cycle. You may avoid paying an interest charge on
current Purchases included in the New Balance by paying
the  entire  New  Balance  in  full  within  25  days  after  the
Closing Date of the Billing Cycle during which the current
Purchases are charged to your Account. 

(b) Balance  Transfers.  An  interest  charge  calculated  based
on  the  Monthly  Periodic  Rate  for  Balance  Transfers  will
be  imposed  on  Balance  Transfers  outstanding  during  a
Billing  Cycle.  A  new  Balance  Transfer  will  accrue  an
interest  charge  from  the  date  when  the  transaction  is
posted  to  your  Account  until  the  date  of  the  payment.
There  is  no  time  period  within  which  to  pay  to  avoid
interest charges on Balance Transfers. 

(c) Cash  Advances.  An  interest  charge  in  the  form  of  the
Monthly  Periodic  Rate  for  Cash  Advances  will  be
imposed on Cash Advances outstanding during a Billing
Cycle.  New  Cash  Advance  transactions  will  accrue  an
interest charge from the date of the transaction until the
date of payment. There is no time period within which to
pay to avoid these interest charges on Cash Advances. 

(2) Balance Upon Which An Interest Charge Will Be Imposed. We
figure  a  portion  of  the  interest  charge  on  the  Account  by
applying a Monthly Periodic Rate to each of the “average daily
balances” of Cash Advances and Purchases (including current
transactions) and adding the results. 
(a) To get the “average daily balance” of Cash Advances, we
take  the  beginning  balance  of  your  Account  each  day,
add  any  new  Cash  Advances  as  of  the  date  of  the
transaction and subtract any payments or credits, unpaid
interest  charges  and  other  charges,  as  of  the  date  of
posting,  and  outstanding  Purchases  and  Balance
Transfers.  This  gives  us  the  daily  balance  for  Cash
Advances.  Then,  we  add  all  of  these  daily  balances  for
the  Billing  Cycle  together  and  divide  the  total  by  the
number  of  days  in  the  Billing  Cycle.  This  gives  us  the
“average daily balance” of Cash Advances. 

(b) To get the “average daily balance” of Purchases, we take
the beginning balance of your Account each day, add any
new  Purchases  as  of  the  date  of  the  transaction,  and
subtract  any  payments  or  credits,  unpaid  interest
charges,  and  other  charges,  as  of  the  date  of  posting,
and  outstanding  Cash  Advances  and  Balance  Transfers.
This  gives  us  the  daily  balance  for  Purchases.  Then  we
add all these daily balances for the Billing Cycle together
and divide the total by the number of days in the Billing
Cycle.  This  gives  us  the  “average  daily  balance”  of
Purchases.  If  the  Previous  Balance  is  paid  in  full  during
the  first  25  days  of  the  Billing  Cycle,  the  “average  daily
balance” of Purchases will be considered to be $0. 
(c) To get the “average daily balance” of Balance Transfers,
we take the beginning balance of your Account each day,
add  any  new  Balance  Transfers  as  of  the  date  the
transaction is posted to your Account, and subtract any
payments  or  credits,  unpaid  interest  charges  and  other
charges, as of the date of posting, and outstanding Cash
Advances and Purchases. This gives us the daily balance
for  Balance  Transfers.  Then  we  add  all  of  these  daily
balances for the Billing Cycle together and divide the total
by the number of days in the Billing Cycle. This gives us
the “average daily balance” of Balance Transfers. 
(3) Determining  the  Amount  of  the  Interest  Charge.  The  interest
charge  imposed  during  a  Billing  Cycle  will  be  determined  by
multiplying each of the average daily balances of Purchases,
Balance  Transfers  and  Cash  Advances  by  the  applicable
Monthly  Periodic  Rate.  The  Monthly  Periodic  Rates  and  the
ANNUAL  PERCENTAGE  RATES  for  Purchases,  Balance
Transfers  and  Cash  Advances  imposed  on  your  Account
during a Billing Cycle will be variable rates that are subject to
change  from  Billing  Cycle  to  Billing  Cycle.  The  variable
ANNUAL  PERCENTAGE  RATES  for  Purchases,  Balance
Transfers and Cash Advances will be determined based on the
“Prime  rate  for  the  U.S.”  designated  in  the  “Money  Rates”
section appearing in each issue of The Wall Street Journal. If
more  than  one  Prime  rate  is  designated  for  the  U.S.  on  the
date of a variable rate adjustment, we may choose the highest
of  such  Prime  rates.  Any  change  in  the  Prime  rate  will
generally  result  in  a  change  in  the  ANNUAL  PERCENTAGE
RATES  for  Purchases,  Balance  Transfers  or  Cash  Advances
under  your  Account.  The  amounts  that  your  ANNUAL
PERCENTAGE  RATES  for  Purchases,  Balance  Transfers  and
Cash Advances change may also be affected by the Account’s
maximum  ANNUAL  PERCENTAGE  RATE  (described  below).
The  current  variable  Monthly  Periodic  Rates  and  the
corresponding ANNUAL PERCENTAGE RATES for Purchases,
Balance  Transfers  and  Cash  Advances  are  disclosed  on  the
card  mailer  form  that  accompanies  your  Card  and  this
Agreement. 
(a) Purchases. 0.0% Introductory APR. 

For  the  first  seven  complete  Billing  Cycles  after  your
Account is opened, the ANNUAL PERCENTAGE RATE for
Purchases  made  under  your  Account  will  be  0.00%
(corresponding Monthly Periodic Rate: 0.00%). For these
purposes, we will deem your Account to be opened ten
days after we mail your Card to you. Beginning with the
first day of the eighth Billing Cycle after your Account is
opened,  we  will  determine  your  ANNUAL  PERCENTAGE
RATE  for  Purchases  subject  to  an  interest  rate  for  each
Billing Cycle by adding 9.74% to the Prime rate in effect
on  the  last  day  of  the  prior  Billing  Cycle.  Your  Monthly
Periodic  Rate  for  Purchases  will  be  1/12  of  the
corresponding  ANNUAL  PERCENTAGE  RATE.  However,
in no event will your Monthly Periodic Rate for Purchases
exceed  1.50%  (corresponding  ANNUAL  PERCENTAGE
RATE of 18%). 

(b) Balance Transfers. 1.90% Introductory APR. 

For  the  first  twelve  complete  Billing  Cycles  after  your
Account is opened, the ANNUAL PERCENTAGE RATE for
the outstanding balance of Balance Transfers made under
your  Account  will  be  1.90%  (corresponding  Monthly
Periodic  Rate:  0.158%).  For  these  purposes,  we  will
deem your Account to be opened ten days after we mail
your  Card  to  you.  Beginning  with  the  first  day  of  the
thirteenth Billing Cycle after your Account is opened, we
will determine your ANNUAL PERCENTAGE RATE for the
outstanding amount of your Balance Transfers by adding
9.74%  to  the  Prime  rate  in  effect  on  the  last  day  of  the
prior  Billing  Cycle.  Your  Monthly  Periodic  Rate  for
Balance  Transfers  will  be  1/12  of  the  corresponding
ANNUAL PERCENTAGE RATE. However, in no event will
your Monthly Periodic Rate for Balance Transfers exceed
1.50%  (corresponding  ANNUAL  PERCENTAGE  RATE  of
18.00%). 

(c) Cash  Advances.  We  will  determine  your  ANNUAL
PERCENTAGE  RATE  for  Cash  Advances  for  each  Billing
Cycle by adding 14.75% to the Prime rate in effect on the
last day of the prior Billing Cycle. Your Monthly Periodic
Rate  for  Cash  Advances  will  be  1/12  of  the
corresponding  ANNUAL  PERCENTAGE  RATE.  However,
in  no  event  will  your  Monthly  Periodic  Rate  for  Cash
Advances  exceed  1.50%  (corresponding  ANNUAL
PERCENTAGE RATE of 18.00%). 

(B) Other Charges.

(1) Late Charge. If you do not make a payment on your Account at
least  equal  to  the  minimum  monthly  payment  due  on  your
current  monthly  billing  statement  within  ten  (10)  days  of  the
payment  due  date  shown  on  your  current  monthly  billing
statement, you agree to pay a late charge of up to $15.00. The
late  charge  will  be  reflected  in  the  New  Balance  of  your
Account. 

(2) Returned Check Charges. You agree to pay a returned check
charge of up to $25 whenever your payment, whether in the
form of a check or other instrument or an electronic payment,
is returned to us unpaid because of an insufficient balance in
your  deposit  account.  The  returned  check  charge  will  be
reflected in the New Balance of your Account. 

(3) Balance Transfer Fee. Each time you transfer all or part of the
balance of another loan or credit card account to your Account
with us, we will assess a Balance Transfer fee equal to 3% of
the amount of the Balance Transfer, up to a maximum of $50
per  Balance  Transfer.  The  Balance  Transfer  fee  will  be
reflected in the New Balance of your Account. 

(4) Cash  Advance  Fee.  Each  time  you  obtain  a  Cash  Advance
under your Account, we will assess a Cash Advance Fee equal
to  3.0%  of  the  amount  of  the  Cash  Advance.  The  Cash
Advance  fee  will  be  reflected  in  the  New  Balance  of  your
Account.

(C) Security Interest. If we now or hereafter hold any title, mortgage,
chattel mortgage, assignment, pledge, or security interest in any of
your property, it may be that the terms of the instrument creating
such  title,  mortgage,  chattel  mortgage,  assignment,  pledge,  or
security interest will also secure your obligations on the Account. If
you have mortgaged or otherwise granted in favor of us a security
interest or shall hereafter mortgage or otherwise grant in favor of us
a  security  interest  in  your  personal  residence  as  collateral  or  as
security  for  any  indebtedness  now  or  hereafter  owed  to  us,  it  is
hereby  understood  and  agreed  that  we  hereby  waive  any  claim,
right, mortgage, or security interest we might acquire against your
personal residence as collateral or as security for any obligation to
us  arising  from  or  on  the  Account,  from  the  use  of  any  Card,  or

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113936  04/01/14  4:33 PM  Page 2

under this Agreement. We expressly reserve all rights not expressly
waived  in  this  Agreement  under  any  mortgage  or  security  interest
we may have in your personal residence. 

(D) Your  Liability  for  Unauthorized  Use  of  Your  Card.  You  may  be
liable for the unauthorized use of your Card. You will not be liable
for unauthorized use that occurs after you notify us at 

Bank Card Services Department 
400 Labarre Road 
Jefferson, LA 70121-3809 
1-800-448-8812 
orally or in writing of the loss, theft, or possible unauthorized use. In
any case, your liability will not exceed $50. 

(E) Your Billing Rights: Keep This Document For Future Use. 

This notice tells you about your rights and our responsibilities under
the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement
If you think there is an error on your statement, or if you need more
information about a transaction on your statement, write to us on a
separate sheet at the address listed on your statement. 
In your letter, give us the following information: 
•
•
•

Account information: Your name and account number. 
Dollar Amount: The dollar amount of the suspected error. 
Description of problem: If you think there is an error on your
bill, describe what you believe is wrong and why you believe it
is a mistake. 
You must contact us: 
• Within 60 days after the error appeared on your statement. 
•

At  least  3  business  days  before  an  automated  payment  is
scheduled,  if  you  want  to  stop  payment  on  the  amount  you
think is wrong. 

You must notify us of any potential errors in writing. You may call
us,  but  if  you  do  we  are  not  required  to  investigate  any  potential
errors and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things: 
1. Within 30 days of receiving your letter, we must tell you that
we received your letter. We will also tell you if we have already
corrected the error. 

2. Within 90 days of receiving your letter, we must either correct
the error or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 
• We cannot try to collect the amount in question, or report you

•

as delinquent on that amount. 
The charge in question may remain on your statement, and we
may continue to charge you interest on that amount. 

• While you do not have to pay the amount in question, you are

responsible for the remainder of your balance. 

•

• We can apply any unpaid amount against your credit limit. 
After we finish our investigation, one of two things will happen: 
•

If we made a mistake: You will not have to pay the amount in
question or any interest or other fees related to that amount. 
If we do not believe there was a mistake: You will have to pay
the  amount  in  question,  along  with  applicable  interest  and
fees.  We  will  send  you  a  statement  of  the  amount  you  owe
and  the  date  payment  is  due.  We  may  then  report  you  as
delinquent if you do not pay the amount we think you owe. 
If you receive our explanation but still believe your bill is wrong, you
must  write  to  us  within  10  days  telling  us  that  you  still  refuse  to
pay. If you do so, we cannot report you as delinquent without also
reporting  that  you  are  questioning  your  bill.  We  must  tell  you  the
name of anyone to whom we reported you as delinquent, and we
must  let  those  organizations  know  when  the  matter  has  been
settled between us. 
If we do not follow all of the rules above, you do not have to pay the
first $50 of the amount you question even if your bill is correct. 

Your  Rights  If  You  Are  Dissatisfied  With  Your  Credit  Card
Purchases 
If  you  are  dissatisfied  with  the  goods  or  services  that  you  have
purchased with your credit card, and you have tried in good faith to
correct the problem with the merchant, you may have the right not
to pay the remaining amount due on the purchase. 

To use this right, all of the following must be true: 
1.

The  purchase  must  have  been  made  in  your  home  state  or
within  100  miles  of  your  current  mailing  address;  and  the
purchase  price  must  have  been  more  than  $50.00.  (Note:
Neither of these are necessary if your purchase was based on
an advertisement we mailed to you, or if we own the company
that sold you the goods or services.) 
You  must  have  used  your  credit  card  for  the  purchase.
Purchases made with cash advances from an ATM or with a
check that accesses your credit card account do not qualify. 
You  must  not  have  fully  paid  for  the  purchase.  If  all  of  the
criteria  above  are  met  and  you  are  still  dissatisfied  with  the
purchase,  contact  us  in  writing  on  a  separate  sheet  at  the
address listed on your statement. 

2.

3.

While we investigate, the same rules apply to the disputed amount
as  discussed  above.  After  we  finish  our  investigation,  we  will  tell
you our decision. At that point, if we think you owe an amount and
you do not pay, we may report you as delinquent. 

12. Minimum  Monthly  Payment. The  Cardholder  shall  pay  at  least  the
“minimum  payment  due”  shown  on  the  monthly  billing  statement.  The
minimum  monthly  payment  will  always  be  rounded  up  to  the  nearest
dollar. If the Cardholder fails to pay the minimum monthly payment, the
Cardholder’s and any Authorized Users’ right to use the Account and any
Card may be revoked or terminated. The Cardholder shall have the right
to  pay  an  amount  in  excess  of  the  minimum  monthly  payment  or  the
entire unpaid balance due on the Account at any time. The Cardholder
shall send the minimum monthly payment to the Bank at its designated
payment address provided on the monthly billing statement so that it will
be received on or before the payment due date shown on the applicable
monthly billing statement. The minimum monthly payment each month
shall  be  the  greater  of  (i)  $10.00  or  (ii)  2%  of  the  total  outstanding
balance due on the Account as of the monthly billing date or (iii) the total
of  any  interest  charge  and  all  outstanding  charges  and  fees.  If
applicable, the minimum monthly payment will also include the greater
of the past due amount of any prior minimum monthly payments or the
amount by which the outstanding unpaid balance exceeds the approved
credit limit on the Account. If the total outstanding unpaid balance due
on the Account is less than $10.00, the minimum monthly payment due
shall be such balance. The Cardholder may prepay the Account in whole
or in part at any time without penalty. Any partial prepayment shall not
affect the obligation to make subsequent minimum monthly payments,
and an interest charge will continue to accrue on any remaining balance
on the Account. An increase in the ANNUAL PERCENTAGE RATE may
increase the Cardholder’s interest charges, minimum monthly payment
amount,  and/or  number  of  minimum  monthly  payments  required  to  be
made. 

13. Application of Payments and Credits. All payments and credits on the

Account shall be applied in the following order: 
(a) To any interest charges; 
(b) To returned check charges, late charges, and annual fees; 
(c) To Balance Transfers; 
(d) To Cash Advances previously billed; 
(e) To Purchases previously billed; 
(f) To Cash Advances not previously billed; and 
(g) To Purchases not previously billed. 
The Bank shall have the right to change the order of the application of
payments  at  any  time  without  prior  notice  to  the  Cardholder.  Any
payment  received  by  the  Bank  at  its  designated  payment  address
provided on the monthly billing statement prior to 5:00 P.M. CST on a
banking day shall be credited to the Account as of the date the payment
was  received,  but  the  Bank  shall  have  the  right  to  limit  the  amount  of
credit available for the Account based on a payment until the check or
other payment instrument is actually paid by the drawee. There may be a
delay in crediting any payments received by the Bank at its designated
payment  address  provided  on  the  monthly  billing  statement  after  5:00
P.M. CST on any date. 

14. Irregular  Payments. If  the  Cardholder  or  any  other  person  or  entity,
including  without  limitation,  a  Cardholder  on  a  joint  Account  or  an
Authorized User, marks a check, money order, or other instrument given
for payment on the Account “Paid in Full” or with a similar phrase, the
Cardholder shall remain obligated to pay in full any remaining amounts
owed to the Bank on the Account. The Bank has the right to accept late
payments or partial payments without losing any of its rights under this
Agreement. 

15. Ownership of Cards. All Cards are owned by and are the property of the
Bank. All Cards must be returned to the Bank immediately upon demand
from the Bank. The Cardholder shall destroy any Card the Bank requests
the  Cardholder  to  destroy  by  cutting  the  Card  in  half,  and  upon  the
Bank’s request, the Cardholder shall hand deliver or mail the destroyed
Card to the Bank. 

16. Foreign  Exchange/Currency  Conversions/International  Transactions.
If  you  use  your  Card  for  transactions  in  a  currency  other  than  U.S.
Dollars,  the  exchange  rate  between  the  transaction  currency  and  the
billing  currency  used  for  processing  International  Transactions  is
selected by the applicable network (e.g., Visa, MasterCard, Cirrus, Plus,
etc.).  We  do  not  determine  the  currency  conversion  or  exchange  rate
that is used. If the applicable network is Visa, the exchange rate is a) a
rate  selected  by  Visa  from  the  range  of  rates  available  in  wholesale
currency markets for the applicable central processing date, which rate
may  vary  from  the  rate  Visa  itself  receives,  or  b)  the  government-
mandated rate in effect for the applicable central processing date. The
exchange rate that is in effect on the processing date may differ from the
rate  in  effect  on  the  transaction  date  or  the  posting  date.  If  the
transaction is a refund, and the refund has a different processing date,
then the exchange rate of the refund can be greater/less than that of the
original transaction. You agree to accept the converted amount in U.S.
dollars.  An  “International  Transaction”  is  defined  as  any  transaction
where  the  Bank’s  country  (the  United  States)  is  different  than  the
country where the transaction was completed (i.e., where the merchant
is located), whether or not a currency conversion is involved (i.e., even
if the transaction is conducted in U.S. dollars). 

17. Loss  or  Theft  of  a  Card. The  Cardholder  shall  notify  the  Bank
immediately of the loss, theft, or unauthorized use of a Card by calling
the  Bank  at  1-800-448-8812.  Cardholder  will  cooperate  with  Bank’s
reasonable  investigation  of  any  claim  of  unauthorized  use  of
Cardholder’s  Card,  including  providing  a  written  signed  statement
regarding the unauthorized use. 

18. Refunds. If any merchant or business agrees to give the Cardholder or
any  Authorized  User  a  refund  or  adjustment  in  connection  with  a
Purchase, the Cardholder shall accept a credit to the Account in lieu of a
cash refund. 

19. Honoring the Card. The Cardholder agrees that neither the Cardholder
nor any Authorized User shall have any legal claims or rights against the
Bank  if  a  merchant,  business,  or  financial  institution  refuses  for  any
reason whatsoever to accept a Card. 

20. Credit  Reports. The  Cardholder  authorizes  the  Bank  to  report  the
Cardholder’s  performance  under  this  Agreement  to  credit  reporting
agencies  and  to  any  other  person  or  entity  who  may  properly  receive
such information, and the Bank shall have the right to obtain reports of
the  Cardholder’s  credit  history  from  credit  reporting  agencies  and  to
make any credit, employment, and investigative inquiries that the Bank
in  its  sole  discretion  deems  appropriate  in  connection  with  any
extension of credit on the Account or the collection of amounts owing
on the Account. 

21. Refusal  to  Honor  Credit  Requests. The  Bank  shall  have  the  right  to
deny access to credit on the Account or to refuse to honor any Card,
even though the Account has not been terminated or closed, if any of
the following events occur: 
(a) The  Cardholder  does  not  make  at  least  the  minimum  monthly
payment due shown on the most recent monthly billing statement
on or before the payment due date; 

(b) The Cardholder becomes delinquent on any other obligation owed
to the Bank or on any obligation owed to any other person or entity; 
(c) The Cardholder or any Authorized User exceeds the approved credit

limit; 

(d) A  request  for  additional  credit  on  the  Account  would  cause  the

approved credit limit to be exceeded; 

(e) The Bank is advised by a credit reporting agency or by any other
appropriate  source  that  the  Cardholder’s  financial  condition  has
deteriorated significantly; 
The  Cardholder’s  debt  owed  to,  or  the  Cardholder’s  available
unused  credit  line  from,  other  lenders  becomes  excessive  in  the
Bank’s sole opinion; 

(f)

(g) The  Cardholder  dies,  becomes  imprisoned,  is  declared  legally

incompetent, or becomes insolvent; 

(h) The Cardholder gives false or misleading information to the Bank at

(i)

any time; 
The Bank has reasonable cause to believe that the Cardholder will
not be able to repay the amounts owed to the Bank, for any reason,
including, but not limited to, the Cardholder’s unemployment; 
(j) A  proceeding  has  been  filed  by  or  against  the  Cardholder  for
bankruptcy,  arrangement,  reorganization,  or  any  other  relief
afforded debtors or affecting rights of creditors generally under the
United States Bankruptcy Code or under any state or federal law; 
(k) The Cardholder has sent the Bank more than one payment within a
twelve  (12)  month  period  that  has  been  returned  unpaid  for  any
reason; 
The  Cardholder  has  notified  the  Bank  or  the  Bank  has  otherwise
determined that a Card has been lost or stolen; or 

(l)

(m) The Cardholder fails to comply with any terms or conditions of this

Agreement. 

The  Cardholder  agrees  that  neither  the  Cardholder  nor  any  Authorized
User  shall  have  any  legal  claims  or  rights  against  the  Bank  if,  for  the
reasons set forth above, the Bank denies or rejects a request from the
Cardholder  or  any  Authorized  User  for  credit  or  for  the  use  of  the
Account. 

22. Default. If any of the events listed in Section 21 above occurs, the Bank
(a) shall have the right to declare the Cardholder and the Account to be
in  default  under  this  Agreement  without  giving  prior  notice  to  the
Cardholder and (b) shall have the right to declare any amounts owed to
the  Bank  on  the  Account  to  be  immediately  due  and  payable  without
notice  or  demand.  The  Bank’s  acceptance  of  any  payment  on  the
Account after the Cardholder has been declared to be in default shall not
waive  the  default.  After  the  Cardholder  has  been  declared  to  be  in
default,  neither  the  Cardholder  nor  any  Authorized  User  shall  be
permitted to use a Card or the Account to obtain Cash Advances or to
make Purchases or to obtain credit from the Bank on the Account in any
other manner. If the Bank refers the Account to an attorney for collection
after  the  Account  has  been  declared  to  be  in  default,  the  Cardholder
agrees to pay the reasonable fees of the attorney, not to exceed 25% of
the  unpaid  debt  after  default  or  the  maximum  amount  permitted  by
applicable law; and, to the extent permitted by applicable law, all other
charges,  fees,  and  costs  incurred  by  the  Bank  in  connection  with
collecting  the  amounts  due  and  owing  on  the  Account.  The  Bank’s
failure  to  exercise  or  the  Bank’s  delay  in  exercising  any  of  its  rights
under this Agreement shall not be deemed a waiver of those rights and
shall  not  be  deemed  a  waiver  of  the  Bank’s  right  to  later  exercise  its
rights under this Agreement. 

23. Closing the Account. The Bank shall have the right to close, terminate,
or  cancel  the  Account  at  any  time,  and,  in  this  case,  the  Cardholder
agrees to pay the Bank all amounts due as required in this Agreement
unless the Cardholder is in default under this Agreement and the Bank
requires immediate payment of the entire outstanding unpaid balance on
the  Account.  If  immediate  payment  of  such  balance  is  required,  the
Bank shall also have the right to require immediate payment of any other
obligations  owed  by  the  Cardholder  to  the  Bank.  Without  limiting  the
foregoing,  the  Bank  shall  have  the  right  to  close  the  Account  if  the
Account  has  been  inactive  for  six  (6)  consecutive  months.  The
Cardholder may close, terminate, or cancel the Account at any time by
notifying the Bank in writing and returning all Cards issued in connection
with  the  Account.  The  Cardholder  shall  remain  liable  for  continued
charges  against  the  Account  after  the  Account  is  closed  by  the
Cardholder  until  and  unless  all  Cards  have  been  returned  to  the  Bank.
Each  joint  Cardholder  authorizes  each  other  Cardholder  to  close  or
terminate  the  Account  by  written  notice  to  the  Bank.  All  Cardholders
shall remain jointly, severally, and solidarily liable for the payment of all
outstanding  unpaid  amounts  due  on  the  Account.  If  a  joint  Account  is
terminated,  any  approval  of  a  new  Visa  Classic  or  Platinum  Card
account application by a former joint Cardholder may be conditioned by
the Bank upon the repayment of the entire outstanding unpaid amounts
due on the Account prior to the opening of an account pursuant to the
new application. 

24. Change  in  Terms. Subject  to  any  requirements  under  law,  the  Bank
shall have the right to change any of the terms of this Agreement at any
time whatsoever. The Cardholder shall be given any prior written notice
of the change that is required by law, either by including a notice on the
monthly  billing  statement  or  by  sending  a  separate  notice  to  the
Cardholder.  Subject  to  any  requirements  of  applicable  law,  any
amendment to this Agreement shall become effective at the time stated
in the Bank’s notice to the Cardholder, and, subject to any requirements
of applicable law, the amendments to this Agreement shall apply to all
outstanding  unpaid  indebtedness  on  the  Account  at  the  time  the
amendments  are  effective  and  to  all  new  transactions  on  the  Account
after  the  amendments  become  effective.  If,  under  applicable  law,  the
Cardholder’s approval is required for any amendment to this Agreement,
that approval may be evidenced by the Cardholder’s written consent to
the  amendment  or  by  the  use  of  a  Card  or  the  Account  by  the
Cardholder or any Authorized User after the date of the notice that was
given by the Bank to the Cardholder, which date may or may not be the
date  the  amendment  becomes  effective.  If  the  Cardholder  does  not
agree  to  a  change  in  the  terms  of  this  Agreement  that  requires  the
Cardholder’s  approval,  the  Cardholder  may  pay  off  under  the  terms  of
this  Agreement  prior  to  its  amendment  all  indebtedness  owed  on  the
Account prior to the date that the amendment becomes effective, but, in
that case, neither the Cardholder nor any Authorized User shall have the
right  to  use  the  Account  or  any  Card  after  the  amendment  becomes
effective. 

25. Transfer  of  the  Account. The  Bank  shall  have  the  right  to  assign  and
transfer to another person or entity, at any time without prior notice to
the Cardholder, the Bank’s rights under this Agreement and any or all of
the obligations of the Cardholder owed to the Bank under this Agreement
or on the Account. The Cardholder’s rights under this Agreement shall
not, however, be transferred by operation of law or by the Cardholder,
but  all  of  the  Cardholder’s  obligations  under  this  Agreement  shall  be
binding  on  the  Cardholder’s  estate,  heirs,  legatees,  and  personal
representatives. 

26. Notices. The  Bank  shall  send  all  monthly  billing  statements  and  any
notices in connection with the Account to the Cardholder’s address as
shown in the Bank’s most recent records. The Cardholder agrees to give
the  Bank  notice  of  any  change  in  the  Cardholder’s  address  at  least
fifteen (15) days prior to the change. Any notices from the Cardholder to
the Bank, including a notice of a change of address, shall be effective
when  received  by  the  Bank  at  the  Bank’s  address  for  receipt  of
payments shown on any monthly billing statement mailed by the Bank to
the Cardholder within the preceding sixty (60) days. The Bank shall have
the right to accept corrections or changes to the Cardholder’s address
from the United States Postal Service. If the Account is a joint Account,
the  Bank  may  send  monthly  billing  statements  and  notices  to  any
Cardholder and shall not be responsible or liable for sending statements
or notices to any other Cardholder. 

27. Captions and Headings. Captions and headings used in this Agreement
are  intended  solely  for  convenience  of  reference  and  shall  not  be
deemed to be a substantive part of this Agreement. 

28. Governing  Law. This  Agreement,  the  Account,  and  the  Bank’s  rights
and  duties  and  the  Cardholder’s  rights  and  obligations  under  this
Agreement and on the Account shall be governed by and interpreted in
accordance  with  federal  law  and  the  laws  of  the  State  of  Louisiana.  If
and  to  the  extent  the  choice  of  such  laws  is  not  fully  effective,  the
mandatory laws of the state where the Cardholder resides shall govern
this Agreement and the Account. The Account and the Cards have been
applied for, considered, approved, and issued or opened in the State of
Louisiana,  and  all  extensions  of  credit  under  this  Agreement  are  being
made by the Bank in the State of Louisiana. 

29. Severability. If any term, provision, or section of this Agreement is held
to  be  invalid  or  unenforceable  under  any  statute,  court  decision,  or
governmental  rule  or  regulation,  the  remainder  of  this  Agreement  shall
remain in full force and effect. 

IMPORTANT  INFORMATION  ABOUT  PROCEDURES  FOR
OPENING A NEW ACCOUNT 
To help the government fight the funding of terrorism and money laundering
activities,  Federal  law  requires  all  financial  institutions  to  obtain,  verify  and
record information that identifies each person who opens an account. 
What this means for you: 
• When you open an account, we will ask for your name, address, date of

birth, and other information that will allow us to identify you. 

• We  may  also  ask  to  see  your  driver’s  license  or  other  identifying

documents. 

If  you  fail  to  provide  the  required  information  or  documents  used  to  verify
your identity within a reasonable period of time of establishing an account,
we will initiate procedures to restrict access or close your account. 
We thank you for your understanding and for joining us in securing a safer
tomorrow. 
Hancock Bank is the trade name used by Whitney Bank, Member FDIC 

F03-L981-3 -0414