14. 

15. 

16. 

and just and also those costs, expenses and attorney’s 
fees incurred in appellate, bankruptcy, and post- 
judgment proceedings.
Default:   You will be in default if: 
•	 you	fail	to	make	any	minimum	payment	or	other	
required payment by the date that it is due.  

•	 You will be in default if you die, file for bankruptcy 
or become insolvent, that is, unable to pay your 
obligations when they become due.  

•	 You will be in default if you make any false or 

misleading statements on any credit application or 
credit update.  

•	 You will also be in default if something happens 

which the Credit Union believes may substantially 
reduce your ability to repay what you owe.  

•	 You will be in default if you exceed your credit limit. 
•	 You will be in default it we obtain information that 
causes us to believe that you may be unwilling or 
unable to pay your debts to us or others on time. 
When you are in default, the Credit Union has the right 
to demand immediate payment of your full account 
balance without notice.  If immediate payment is 
demanded, you will continue to pay finance charges, at 
the periodic rate charged before default, until what you 
owe has been paid.  Any shares that were given as 
security will be applied towards what you owe.  You 
agree to pay reasonable collection expenses, including 
card recover fee, attorney’s fees, court costs and/or 
collection agency fees, and costs to the extent allowed by 
applicable laws or regulations.  You understand that 
contingency or hourly fee arrangements may be 
established under an agreement entered into by the Credit 
Union with an attorney and/or collection agency to 
collect amounts due under this agreement if you are in 
default and you hereby agree that any such fee 
arrangement is reasonable.
You may close your Account at any time.  We may 
require you to provide a closure request in writing.  
Except as required by applicable law, we may close your 
Account or suspend your credit privileges or any feature 
of your Account at any time, for any reason, including 
Account inactivity, without notice.  It we close your 
account or suspend your credit privileges or any feature, 
we will not be liable to you for any consequences that 
result.  If you or we close your Account, you and any 
authorized users must stop using your Account 
immediately and destroy all cards, checks or other means 
to access your Account or return them to us upon request.  
You will continue to be responsible for charges to your 
Account according to the terms of this Agreement.   
Changing or Terminating your Account:  The Credit 
Union may change the terms of this agreement from time 
to time after giving you any advance notice required by 
law.  Your use of the card after receiving notice of a 
change will indicate your agreement of the change.  To 
the extent the law permits, and indicated in the notice to 
you, the change will apply to your existing account 
balance as well as future transactions.  Either the Credit 

Union or you may terminate this Agreement at any time, 
but termination by you or the Credit Union will not affect 
your obligation to pay the account balance plus any finance 
and other charges you owe under this Agreement.  The 
card(s) you receive remain the property of the Credit Union 
and you must recover and surrender to the Credit Union all 
cards upon request or upon termination of this Agreement 
whether by you or by the Credit Union.  Failure to 
surrender your card(s) will result in a card recovery fee of 
$50 each, should you attempt to use the card(s).
 Effect of Agreement:  This Agreement is the contract 
which applies to all transactions of your account even 
though the Sales, Cash Advances, Credit or other slips you 
sign or receive may contain different terms.  You agree to 
all the Terms and Conditions contained in the Visa 
Disclosure and Agreement.  
No Waiver:  The Credit Union can delay enforcing any of 
its rights any number of times without losing them.
 Statement and Notices:  You will receive a statement each 
month showing transactions on your account.  You are 
responsible for your minimum monthly payment even in 
the event your statement is late or returned to the Credit 
Union.  Statements and notices will be mailed to you at the 
most recent address you have given the Credit Union.  
Notice sent to any one of you will be considered notice to 
all.
Credit Information:  You authorize the Credit Union to 
investigate your credit standing when renewing or 
reviewing your account, and you authorize the Credit 
Union to disclose information regarding your account to 
credit bureaus and creditors who inquire about your credit 
standing.
Foreign Transactions: Purchases and Cash Advances 
made in foreign countries and foreign currencies will be 
billed to you in U.S. dollars.  The exchange rate for 
international transactions will be a rate selected by Visa 
from the range of rates available in wholesale currency 
markets, which may vary from the rate Visa itself receives 
or the government-mandated rate in effect for the 
applicable central processing date.  An international service 
assessment fee of 1% of the international transaction 
amount will be assessed. 
Merchant Disputes: The Credit Union is not responsible 
for the refusal of any merchant or financial institution to 
honor the Card.  The Credit Union is subject to claims and 
defenses (other than tort claims) arising out of goods or 
services you purchase with the Card if you have made a 
good faith attempt but have been unable to obtain 
satisfaction from the merchant or service provider, and (a) 
your purchase was made in response to an advertisement 
the Credit Union sent or participated in sending to you; or 
(b) your Purchase cost more that $50 and was made in your 
state of residence or within 100 miles of your home.  
Debt Protection: If you elect Debt Protection, as set forth 
in your application or otherwise, then the charges will be 
added to your account balance on each billing cycle, if 
your Debt Protection application is approved. Debt 
Protection is voluntary and not required to obtain a credit 

17. 

18. 

19. 

20. 

21. 

22. 

23. 

24. 

card account with us. You have the right to terminate this 
Debt Protection at any time by notifying us in writing. Debt 
Protection coverage is not available for Visa Business 
Platinum Cards.
Illegal Transaction: You warrant and agree that your Card 
will not be used to make or facilitate any transaction(s) as 
determined by applicable law; and that any such use, 
including any such authorized use, will constitute an event of 
default under this Agreement.  The Credit Union may decline 
to accept, process or pay any transaction that we believe to be 
illegal or unenforceable (regarding you obligation to pay us) 
under applicable law, including, but not limited to any 
transaction involving or relating to any gambling activity.  
You agree that the Credit Union will not have any liability, 
responsibility or culpability whatsoever, for any such use of 
you or any authorized user(s).  You further agree to indemnify 
and hold the Credit Union harmless from any suits, liability, 
damages or adverse action of any kind that results directly or 
indirectly from such illegal use.

 YOUR BILLING RIGHTS
KEEP THIS NOTICE FOR FUTURE USE

This notice contains important information about your rights and our 
responsibilities under the Fair Credit Billing Act.
Notify Us in Case of Errors or Questions About Your Bill:  If you think 
your bill is wrong, or if you need more information about a transaction on 
your bill, write us (on a separate sheet) at:

Customer Service
P.O. Box 31112
Tampa, FL  33631-3112
Write to us as soon as possible.  We must hear from you no later than 60 
days after we sent you the first bill on which the error or problem appeared.  
You can telephone us, but doing so will not preserve your rights.  In your 
letter, give us the following information:

•	
•	
•	

Your name and account number.
The dollar amount of the suspected error.
Describe the error and explain, if you can, why you 
believe there is an error.  If you need more information, 
describe the item you are not sure about.

If you have authorized us to pay your credit card bill automatically from 
your savings or checking account, you can stop the payment on any amount 
you think is wrong.  To stop the payment your letter must reach us three 
business days before the automatic payment is scheduled to occur.

Your Rights and Our Responsibilities After We 
Receive Written Notice:
We must acknowledge your letter within 30 days, unless we have corrected 
the error by then.  Within 90 days, we must either correct the error or 
explain why we believe the bill was correct.
After we receive your letter, we cannot try to collect any amount you 
question, or report you as delinquent.  We can continue to bill you for the 
amount you question, including finance charges, and we can apply any 
unpaid amount against your credit limit.
You do not have to pay any questioned amount while we are investigating, 
but you are still obligated to pay the parts of your bill that are not in 
question.
If we find we made a mistake on you bill, you will not have to pay any 
finance charges related to any questioned amount.  If we didn’t make a 

mistake, you may have to pay finance charges, and you will have to make up 
any missed payments on the questioned amount.  In either case, we will send 
you a statement of the amount you owe and the date that it is due.
If you fail to pay the amount that we think you owe, we may report you as 
delinquent.  However, if our explanation does not satisfy you and you write to 
us within ten days telling us that you still refuse to pay, we must tell anyone we 
report to that you have a question about your bill. And, we must tell you the 
name of anyone we reported you to.  We must tell anyone we report you to that 
the matter has been settled between us when it finally is.  
If we don’t follow these rules, we cannot collect the first $50 of the questioned 
amount, even if your bill was correct.
Special Rule for Credit Card Purchases
If you have a problem with the quality of property or services that you 
purchased with the credit card and you have tried in good faith to correct the 
problem with the merchant, you may have the right not to pay the remaining 
amount due on the property or services.  There are two limitations on this right:
(a)  You must have made the purchase in your home state, or if not within 
your home state, within 100 miles of your current mailing address; and

(b)  The purchase price must have been more than $50.
These limitations do not apply if we own or operate the merchant, or if we 
mailed the advertisement for the property or services.
Closing Date
All transactions received after the closing date will appear on your next 
statement.

Insertion Date: 9/01/2013

M-109534

Visa Business – Platinum – Classic

P.O. Box 1550  •  Moline, IL 61266-0887
(309) 796-7500  •  (800) 323-5109
September 2013

Terms and Conditions
Visa Credit Card Agreement

In this Agreement the words “you”, “your” and “yours” mean the cardholder 
and anyone the cardholder permits to use the card.  “Card” means the Visa 
credit card and any duplicates, renewals, or substitutions the Credit Union 
issues to you.  “Account” means your Visa credit card line of credit with the 
Credit Union.  “We”, “us” and “our” means DHCU Community Credit Union 
whose name appears on this Agreement or anyone to whom the Credit Union 
transfers this Agreement. 

Acceptance: This Cardholder Agreement (the Agreement) is effective 
September 1, 2013.  This Agreement or any portion of it could become 
effective on an earlier date because of new federal law.  This Agreement 
governs your credit card account.  You promise to pay for all transactions, 
interest charges and fees assessed on your account, and any past due amounts.  

Amendments: We have the right to change the terms of the Agreement for 
any reason, and in any respect, by adding, deleting or modifying any 
provision, including APR’s, fees, the Minimum Payment and other terms.  
We can add a new provision without regard to whether the provision deals 
with a matter already addressed by this Agreement.  

In certain circumstances, we are required by law to notify you of changes 
to the terms of this Agreement, and in other circumstances we may not be 
required to do so.  When required by law to advise you that you have a 
legal right to reject any changes we make, we will provide an explanation 
about how to do that.

The Agreement is entered into and shall be governed, in all respects, by the 
laws of the State of Illinois.

1. 

Using your Account: If you are approved for an account, the 
Credit Union will establish a line of credit for you and notify you 
of your credit limit.  You agree that your credit limit is the 
maximum amount (purchases, cash advances, plus “other 
charges”) that you will have outstanding on your Account at any 
time.  If you exceed your credit limit, you may be charged a fee.  

M-109534

  
 
2. 

3. 

If you are over your credit limit, you must pay the amount you are 
over before payments will begin to restore your credit limit.  You 
may request an increase in your credit limit only by a method 
acceptable to the Credit Union.  The Credit Union has the right to 
reduce your credit limit, refuse to make an advance and/or 
terminate your Account at any time for any reason not prohibited 
by law.  
Using your card/credit limit:  You may use your Card to make 
purchases from merchants and others who accept Visa Cards.  
However, you may not use your Card to initiate any type of 
electronic gambling transaction through the Internet.  For Internet 
purchase transactions you may be required to use a password 
associated with your Card before you will be permitted to 
complete the transaction.  You may obtain cash advances from the 
Credit Union and from other financial institutions that accept Visa 
Cards, and from some automated teller machines (ATMs)(Not all 
ATMs accept Visa Cards).  To obtain cash advances from an 
ATM, you must use the Personal Identification Number (PIN) that 
is issued to you for use with your Card.  You may access your line 
of credit with Cash Advance Convenience Checks, if available.  
Whenever you use a Convenience Check, it will be charged 
against your account as a Cash Advance.  You agree to notify us if 
your Convenience Checks are lost or stolen.  You must return 
them to us upon our request.  You may not use your Convenience 
Checks to pay your account charges with us.  We are not obligated 
to pay a Convenience Check under the following circumstances or 
any other circumstances, which we deem necessary.
A.  Your credit limit has been exceeded or would be exceeded 

by this transaction.

B.  You have failed to pay amounts owed to us when due or 
have failed to follow any terms of this agreement.

C.  You have notified us that your Convenience Checks or Card 

has been lost or stolen or that there may be unauthorized 
use of your Convenience Checks or account.
D.  Your account has been closed for any reason.

Certain purchases and cash advances will require an authorization 
prior to completion of the transaction.  In some cases, you may be 
asked to provide identification.  If our system is not working, we 
may not be able to authorize a transaction, even though you may 
have sufficient credit available. Also, for security reasons, we may 
block the usage of your Card in certain countries, geographic 
areas or merchants.  We will not have any liability to you or 
others if any of these events occur.  

You agree that you will not use your Card for any transaction that 
is illegal under applicable federal, state or local law.
Responsibility:  If we issue you a Card, you agree to repay all 
debts and the finance charges arising from the use of the Card and 
the Card account.  For example, you are responsible for charges 
made by yourself, your spouse, minor children and your 
employees.  You are responsible for charges made by anyone else 
to whom you give the card, and this responsibility continues until 
the card is recovered.  Business Platinum cards are not to be used 
by anyone except the cardholder or his/her employees.  You 
cannot disclaim responsibility by notifying us, but we will close 
the account for new transactions if you so request and return all 
cards.  If either party closes the account, the Credit Card(s) must 

4. 

5. 

be surrendered to the Credit Union.  Should unauthorized use 
occur after the account is closed, the card will be picked up by a 
merchant, and you will be responsible for each $50 card recovery 
fee.  Your obligation to pay the account balance continues even 
though an agreement, divorce decree or other persons are 
responsible to pay the account.  Any person using the Card is 
jointly responsible with you for charges he or she makes, but if 
that person signs the card, he or she becomes a party to this 
Agreement and is jointly responsible for all charges on the 
account, including yours.
Joint Account:  If this is a joint Account, each person on the 
Account must sign the Agreement (by signing on the 
Application).  Each of you will be individually and jointly 
responsible for paying all amounts owed under this Agreement.  
This means that the Credit Union can require any one of you 
individually to repay the entire amount owed under this 
Agreement. This account will appear on each of your credit 
reports. Each of you authorizes the other(s) to make purchases or 
cash advances individually.  Any one of you may terminate the 
Account and the termination will be effective as to all of you.
Liability for Unauthorized Use/Lost/Stolen Card Notification:  
You understand that your total liability to the Credit Union shall 
not exceed $50 for any Card transactions resulting from the loss, 
theft, or unauthorized use of the Card that occurs prior to the 
time you gave notice to the Credit Union.  If you credit card is 
lost of stolen or if you think someone may be using it without 
your permission, you will immediately notify us by calling 
1-800-449-7728.  
Payments: You will be jointly and severally liable and agree to 
pay the Credit Union for all charges (purchases, cash advances, 
finance charges and other charges added to your Account, under 
the terms of the or any other agreements with us) extended to you 
or anyone else using any Card issued for your account, unless the 
use of such Card is by a person other than you, who does not 
have actual, implied or apparent authority for such use and from 
which you receive no benefit.  Authority includes, but is not 
limited to; any authorized user’s permitting another person to use 
any Card(s).  Further, all users are obligated to us for all charges 
they make, authorize or permit. 
The Credit Union can accept late or partial payments as well as 
payments that are marked with “paid in full” or other restrictive 
endorsements, without losing any of our rights under this 
Agreement.  If you pay more than the Minimum Payment Due, 
we will allocate the excess amount to your account balance at our 
discretion.  You must pay the Credit Union in U. S. dollars drawn 
on funds on deposit in the United States.  If you make payments 
with other currencies or from an institution domicile outside of 
the United States, then your payment will not be credited until 
the funds have been collected by us in U.S. dollars.  The Credit 
Union will determine the method if applying payments and 
credits to your account.  We may accept checks marked 
“Payment in Full” or with words similar effect without losing any 
right to collect the full balance of your account. 
You authorize us to honor any Purchase or Cash Advance you 
make by telephone or mail on this account.  You agree that a 
signature is not necessary as identification in such cases.  We 
reserve the right to refuse to honor any request for credit, to 
reduce your credit limit or terminate your account at any time 

6. 

7. 

using our sole discretion based on changes in the economy, 
the Credit Union’s financial condition, your creditworthiness 
or for any other reason not prohibited by law. 
To protect you and us, the Credit Union, in its sole 
discretion, may place a temporary freeze on the credit 
available to you under this agreement any time the Credit 
Union receives a large payment by a method other than 
cash, certified funds or electronic transfer.  In such cases, 
the Credit Union may freeze your credit line until payment 
is actually collected by us. 
Monthly Payment: You can pay off your account balance in 
full each month or you can pay in monthly installments.  If 
you do not pay your balance in full you must pay at least the 
minimum payment by the time and date it is due.  Each 
minimum payment will be the greater of $10 or 2% of your 
new balance. You may, of course, pay more than the minimum 
payment. This will reduce the interest charges that are added 
to your account. In addition, any time your total new balance 
exceeds your credit line, you must immediately pay that 
excess upon our demand.  Payments are applied in the 
following order: First, to outstanding Finance Charges; next, 
to Fees (accumulated for exceeding your credit limit and/or 
late payments not received by the time and date it is due (or 
the 10th day after the Billing Cycle Closing Date); then, to 
Minimum payment cash advances; Minimum payment credit 
purchases; and lastly, to Balance cash advances and Balance 
credit purchases. Generally, and except as required by law, we 
will credit payments over the required Minimum Payment to 
balances with the highest APR first.  We will then credit 
payments to lower rate balances in decending order of APRs 
(if applicable).  
Finance Charges:  You agree to pay the FINANCE 
CHARGE during any Card Billing cycle in which you (a) 
received or had an outstanding cash advance (b) failed to pay 
in full the balance of charges shown on the previous statement 
during the grace period or (c) received or had an outstanding 
balance transfer, You can avoid a FINANCE CHARGE on 
purchases made since your last statement date. You must pay 
the Total New Balance on your statement within 25 days of 
the statement closing date. Otherwise, the FINANCE 
CHARGE of purchases is calculated from the beginning of 
the next statement period on previously billed but unpaid 
purchases and on new purchases from the date they are posted 
to your account.  Cash advances are always subject to 
FINANCE CHARGES from the date they are made.  To arrive 
at the TOTAL FINANCE CHARGE, we figure the finance 
charge separately for purchases and cash advances on your 
account by applying the applicable periodic rate set forth 
below to the “average daily balance” or purchases (including 
current transactions), and to the “average daily balance” on 
cash advances (including current transactions).  To get each 
“average daily balance”, we take the beginning balance each 
day, add any new purchases (if calculating the “average daily 
balance” for purchases), add any new cash advance (if 
calculating the “average daily balance” for cash advances), 
and subtract any payments or credits.  This gives us the daily 
balance.  Then we add up all the daily balances for the billing 
cycle and divide by the total number of days in the billing 

11. 

12. 

13. 

cycle.  This gives us the “daily average balance”.

7A. ANNUAL PERCENTAGE RATE (APR) The Annual 
Percentage Rate is determined when your card is 
established.  The Annual Percentage Rate is based on your 
cumulative credit score/history.  The interest portion of the 
FINANCE CHARGE calculated at the Annual Percentage 
Rate will be 8.90%, 9.90%, 10.90%, 11.90%, 12.90%, 
13.90% or 16.90% per month (periodic rate of .02438%, 
.02712%, .02986%, .03260%, .03534%, .03808% and 
.04630% respectively) of your charges subject to interest , 
including all balances of charges outstanding.  By providing 
you with written notice by mail, addressed to your last 
known post office address, not less than forty five  (45) days 
prior to any increase in the FINANCE CHARGE, DHCU 
may establish an Annual percentage Rate of more than 
8.90% for charges subject to interest during certain periods 
of time as permitted.  

For Business Platinum cards the interest portion of the 
FINANCE charge is calculated at the ANNUAL 
PERCENTAGE rate of 11.50% (periodic rate of .031506)   
of your charges subject to interest, including all balances of 
charges outstanding.  By providing you with written notice 
by mail, addressed to your last known post office address, 
not less than forty five (45) days prior to any increase in the 
FINANCE CHARGE, DHCU may establish an Annual 
percentage Rate of more than 11.50% for charges subject to 
interest during certain periods of time as permitted.     
Promotional Finance Charges: From time to time and at 
our sole discretion we may offer a special rate applicable to 
certain transactions, such as particular purchases (as defined 
by us), balance transfers, cash advances or purchases made 
by using Convenience Checks.  Applicable terms and 
conditions will be disclosed at the time any such promotion 
is offered and are incorporated into this Agreement by 
reference.  The promotional rate will apply only to the 
transactions and for the period of time set forth, in any such 
offer from us.  Existing balances and new purchases or 
advances not expressly subject to any such promotion will 
remain governed by the terms and conditions of this 
Agreement.  In addition, the terms and conditions of this 
Agreement will govern your obligations regarding any 
unpaid balance or transactions that are made subject to any 
such promotional offer, that are not fully paid within the 
time period set forth in such promotional offer. 
Returns and Adjustments: Merchants and others who 
honor your Card may give credit for returns or adjustments, 
and they will do so by sending the Credit Union a credit 
which will be posted to your account.  If your credits and 
payments exceed what you owe the Credit Union, the 
amount will be applied against future purchases and cash 
advances.  If the credit balance amount is $1.00 or more, it 
will be refunded upon your written request.  
Interest Rate: The interest rate on your individual/personal 
Visa account is determined by your individual credit score 
and will be the rate in effect at the time of card issuance.  
Business Platinum Visa accounts are determined by current 

posted credit union rates for Business Visa Accounts. 
Your interest rate may be adjusted to the rate in effect 
when your credit history is reviewed during a periodic 
review of your credit score.
Other Fees and Charges:   Your account will be    
subject to the following fees and charges:
a.  Late Payment Fee:  A late fee of $35 will be added to 
your account if you are late in making a payment.
b.  Over the Credit Limit Fee:  An Over the Credit Limit 
fee of $35 may be added to your account if you over 
your credit limit.

c.  Return Check Fee:  If a check used to make a 

payment on your account is returned unpaid, a $35 
return check will be added to your account.

d.  Visa Automatic Payment:  If funds are not available 

in the account designated by you to pay your 
monthly Visa payment, a $35 fee will be added to 
your Visa account.

e.  Visa Convenience Check: If a convenience check is 
written against your Visa account and you do not 
have the line of credit available, the check will not be 
paid and your account will be assessed a $35 fee.
f.  Statement Research Fee: A fee of $20 per hour and 

$3 for each copy of monthly statements will be added 
to your account for statement research. 

Security Interest: To secure your account, you grant us 
a purchase money security interest under the Uniform 
Commercial Code in any goods you purchase through 
the account.  If you default, we have the right to recover 
any of these goods which have not been paid for through 
our application of your payments in the manner 
described in section 5.
You grant us a security interest in all individual and 
joint share accounts and/or deposit accounts you have 
with us now and in the future to secure what you owe 
under the credit card agreement.  When you are in 
default, you authorize us to apply the balance in these 
accounts to any amounts due.  Shares and deposits in 
an Individual Retirement Account, and any other 
account that would lose special tax treatment under 
state or federal law if given as security, are not 
subject to the security interest you have given in your 
shares and deposits.
Demand/Cross-collateral Clause: If the card is 
cancelled or surrender is demanded by issuer, or if 
Cardholder defaults in any payment due, or is deceased, 
bankrupt or insolvent, or any attachment or garnishment 
proceedings are initiated against cardholder or his 
property, issuer may elect to declare all amounts then 
owed to issuer to be immediately due and payable 
without notice or demand of any kind.  If cardholder has 
other loans from issuer, or takes out other loans with 
issuer in the future, collateral securing these loans, 
excluding any dwellings, will also secure the 
Cardholder’s obligations under this agreement.  
Cardholder agrees to pay all costs incurred by issuer in 
collecting Cardholder’s indebtedness or in enforcing this 
agreement, including attorney’s fee as may be reasonable 

8. 

9. 

10.