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These coverages and descriptions supersede any coverages and descriptions you may have received earlier.
Please read and retain for your records.

Visa® Credit Card Agreement 
and Federal Truth-in-Lending Disclosure

Effective 10/1/17. For questions about your balance, call the customer service number on your Visa statement.

DEFINITIONS

The following definitions apply to this Agreement:

•  ACCOUNT: The line of credit associated with your Platinum 

Visa Credit Card Account with us.

•  ACCOUNT BALANCE: All authorized charges, plus any 

finance charges assessed on your Account, plus any other 
fees and charges which you owe to us under the terms of 
this Agreement.  

•  ANNUAL PERCENTAGE RATE OR APR: A rate, shown as a 
percentage, used to calculate interest on the balance on 
your Account.

•  AUTHORIZED USER: Any person you allow to use your 

Account with a Card we provided with that person’s name.  

•  BALANCE TRANSFER: Use of a Balance Transfer offer, 

including use of a check that accesses your Account for any 
transaction, or the transfer of a balance from another credit 
account to your Account.

•  BILLING PERIOD: The period of time between each date 
when we create a periodic statement for your Account. A 
Billing Period is usually 28 – 33 days. For each Billing Period, 
your statement will show any Transactions, other charges, 
payments and other credits posted during that Billing 
Period.

•  CARD: The Platinum Visa Credit Card issued to you (and any 
duplicates and renewals we may issue) used to access your 
Account to obtain credit.

•  CASH ADVANCE: Use of your Card to get cash, including 

foreign currency, or for what we consider a cash-like 
transaction. Examples include using your Card for: ATM and 
teller withdrawals, wire transfers and money orders.

•  CONSUMER REPORTING AGENCY: An organization, such 
as Experian, Equifax and TransUnion, that compiles credit 
information for the purpose of generating consumer credit 
reports.  It is also known as a “credit bureau” and a “credit 
reporting agency.” 

•  LATE PAYMENT:  A payment is late if you do not pay at least 
an amount equal to the Minimum Monthly Payment by the 
Payment Due Date.

•  PURCHASE: Use of your Card to buy goods and services.  
Balance Transfers and Cash Advances are not Purchases.  

•  RETURNED PAYMENT: A payment that is not honored by 

your financial institution. 

•  TRANSACTION: A Purchase, Balance Transfer or Cash 

Advance, as applicable. 

•  YOU, YOUR and YOURS: Each and all of those who apply for 

or use the Card and/or Account.

•  WE, US, OUR and CREDIT UNION: Schools Financial Credit 

Union.

YOUR ACCOUNT

BINDING AGREEMENT: This Agreement takes effect once 
you use your Card.  Even if you do not use your Card, 
this Agreement will take effect unless you contact us to 
cancel your Account within 30 days after we sent you this 
Agreement. 

ACCOUNT USE: Your Account use is subject to this 
Agreement.  All Transactions are subject to our approval.  
You may use your Card to purchase goods and services in 
person, online and by mail or telephone from merchants and 
others who accept Visa Credit Cards.  In addition, you may 

obtain Cash Advances from the Credit Union, from other 
financial institutions or select merchants participating in the 
Visa program and from automated teller machines (ATMs) 
that provide access to the Visa system.  Not all merchants or 
ATMs provide such access.  You will need to use your personal 
identification number (PIN) to obtain a cash advance from an 
ATM.  A PIN may be obtained by calling 888-886--0083.  Finally, 
you may use your Account to transfer balances from other 
creditors, provided that we approve your request. Balance 
Transfers are subject to a $25 minimum transfer amount 
requirement.  

RESPONSIBILITY:  You must pay us for all amounts due on 
your Account, including: (1) Transactions you make, even if 
you did not present your Card or sign for the Transaction; (2) 
Transactions an Authorized User makes; (3) Transactions that 
other people make if you or an Authorized User let them use 
your Account; and (5) any fees and interest charges on the 
Account.  Your agreement to repay us extends to the use of 
the Account by you or any other person you permit to use 
the Account, even if that person exceeds your permission.  
You cannot disclaim responsibility by notifying us, although 
we will close the Account if you so request.  Your obligation 
to pay the Account Balance continues even though an 
agreement, divorce decree or other court judgment to 
which we are not a party may direct someone else to pay the 
Account Balance.  The Cards remain our property and you 
must recover and surrender to us all Cards upon our request 
and/or upon termination of this Account.  

JOINT ACCOUNTS:  If this is a joint Account, each of you will 
be individually and jointly responsible for paying all amounts 
owed under this Agreement.  This means that we can require 
any one of you individually to repay the Account Balance.  
Each of you authorizes the other to make Transactions 
individually.  Any one of you may close the Account and 
such closure will be effective as to all of you.  You agree that 
all notices regarding the Account may be sent solely to the 
cardholder whose name and address appears on our billing 
records. If this is a joint account, neither party can be released 
from his or her obligations except upon the Credit Union’s 
approval. 

SIGNATURE REQUIREMENT:  In order for your Card to be valid, 
you must activate and sign the Card as soon as you receive 
it.  However, your liability does not depend on whether or not 
you sign your Card.

CREDIT LIMIT AND CASH ADVANCE LIMIT:  We assign a 
Credit Limit to your Account.  Part of this Credit Limit may 
be available for Cash Advances.  Your Cash Advance Limit is 
100% of your available credit.  Your Credit Limit will initially be 
disclosed in the “Additional Disclosure – Federal Truth-in-
Lending Act” and will be reflected on each periodic statement.  
You agree to manage your Account so that:  (1) your Account 
Balance (including fees and charges) is not more than your 
Credit Limit; and (2) your Cash Advance balance (including 
fees and charges) is not more than your Cash Advance Limit.  
However, if your Account Balance exceeds your Credit Limit or 
Cash Advance Limit, you are still obligated to pay us.  We may 
increase or decrease your Credit Limit at any time and we may 
notify you of such increase or decrease by mail or through 
a statement sent to the primary accountholder’s address of 
record, in accordance with applicable legal requirements.  
If you object to any Credit Limit increase, you must notify 
us immediately.  You or any co-borrower on the Account 

 
 
may request a change to the Credit Limit orally, in writing 
or electronically, but any such request must be approved 
by us.  If your Credit Limit is increased, you are immediately 
responsible for the new Credit Limit and any increase in 
the Account Balance even when it differs from an amount 
previously agreed to orally or in writing.

CONSUMER PURPOSES: You may use your Account only 
for personal, family or household uses; you may not use the 
Account for business purposes.  If you do use your Account for 
business purposes, this Agreement still applies and you must 
pay us for those Transactions.  We may close your Account if 
we learn that you are using it for business purposes. 

UNLAWFUL TRANSACTIONS: Your Card or Account may 
not be used directly or indirectly in a manner that would 
constitute a crime under local, state or federal law, or in 
any illegal activity, including without limitation (1) any 
“racketeering activity” as defined in 18 U.S.C. § 1961, or 
(2) any gambling, gaming, betting or similar activity or 
transaction.  Further, you may not use your Card or Account 
for the purchase of any goods or services on the Internet that 
involve gambling, gaming, betting or any similar transaction 
or activity.  Such transactions include, but are not limited to, 
any quasi-cash or online gambling transaction, any electronic 
commerce transaction conducted over an open network, 
and any betting transaction including the purchase of lottery 
tickets or casino gaming chips/checks or off-track betting 
or wagering.  Display of a payment card logo by an online 
merchant does not mean that internet gambling or other 
transactions are legal in the jurisdiction in which you are 
located.  However, in the event that a charge or transaction 
described in this paragraph is approved and processed, you 
will still be responsible for such charges.  If you use your Card 
or Account directly or indirectly in an unlawful manner you 
understand that your Account may be declared in default 
and that we may exercise any rights available to us, including, 
but not limited to, accelerating your Account Balance and 
demanding immediate payment thereof.

MOBILE PHONES OR OTHER DEVICES:  Smart phones, tablets 
and other electronic devices can store your Card (such as 
through a mobile wallet). This means they can be used to 
make Purchases or other Transactions.  Any such Transactions 
are covered by this Agreement.  Apps that use your Card 
to make Transactions may have separate terms of use.  We 
are not responsible if you violate those terms, or for any 
consequences resulting from any violation.

DEBT PROTECTION COVERAGE (SCHOOLS SAFETY NET SM):  
I understand that Debt Protection Coverage is not required 
by you to open my account. It will only be available if I sign 
a separate Debt Protection Election Form. I understand and 
agree that if I requested this coverage, you will add Debt 
Protection fees to the Account Balance on the Billing Period

Closing Date of each month. I also understand and agree that 
if I have requested this coverage, I will be obligated to pay 
the fee(s) indicated on the Election Form which have been 
included as part of my payment. If I decide to cancel such 
coverage, I must do so in writing and I agree to pay all fees up 
to the date you act on my request to cancel.

MILITARY LENDING ACT DISCLOSURES

Federal law provides important protections to members of 
the Armed Forces and their dependents relating to extensions 
of consumer credit.  In general, the cost of consumer credit 
to a member of the Armed Forces and his or her dependents 
may not exceed an annual percentage rate of 36 percent.  This 
rate must include, as applicable to the credit transaction or 
account: The costs associated with credit insurance premiums; 
fees for ancillary products sold in connection with the credit 
transaction; any application fee charged (other than certain 
application fees for specified credit transactions or accounts); 
and any participation fee charged (other than certain 
participation fees for a credit card account). For MAPR and 
repayment disclosures, please call our toll free number 1-800-
962-0990; option 8.

AGREEMENT AND BENEFIT CHANGES

CHANGES TO THIS AGREEMENT:  Account and Agreement 

terms are not guaranteed for any period of time.  We may 
change this Agreement for any reason and at any time, 
subject to applicable law.  This means that we can change 
rates and fees that apply to your Account.  It also means 
we can add, remove, replace or modify provisions of this 
Agreement.  If required by applicable law, we will give you 
notice of the changes.  If you have the right to reject a change, 
we will notify you and tell you how to reject.  If we notify 
you of a change, we may do so on your periodic statement 
or send you a separate notice, either of which may be sent 
to you in an electronic format if you have agreed to receive 
notices from us electronically.  Except as prohibited by law, 
any change in terms will apply to your existing Account 
Balance as well as to future Transactions.  We may change the 
terms of this Agreement based on information in your credit 
report, market conditions, business strategy or for any other 
reason.

CHANGING BENEFITS: We reserve the right to change or 
discontinue any benefit, rewards program, service or feature 
offered in connection with your Account, at any time and for 
any reason.

ANNUAL PERCENTAGE RATES AND INTEREST CHARGES

VISA VARIABLE RATE PROGRAM: This section explains 
how we calculate rates and interest charges applicable to 
your Account.  We use APRs to calculate interest charges 
on your Account.  Our Visa credit card program is a variable 
rate program, which means that your APR may increase or 
decrease each Billing Period while you maintain your Account 
with us.  The APR that applies to your Account may vary with 
changes to the U.S. Prime Rate.  The U.S. Prime Rate is the 
highest U.S. Prime Rate (the “Index”) published in The Wall 
Street Journal. In the event that the U.S. Prime Rate ceases 
to be published, changes in your APR will be related to a 
comparable index and we will inform you on your periodic 
statement or through a separate notice.  

Your APR is subject to change each Billing Period based on an 
increase or decrease in the Index.  We calculate your APR for 
Transactions by adding an amount, which we call the Margin, 
to the Index in effect as of the first Tuesday of the month 
preceding the start date of each Billing Period.  These dates 
are referred to by us as “Adjustment Dates.”  You can find the 
initial Index, Margin, Daily Periodic Rate and corresponding 
APR we use for your Account listed in the “Additional 
Disclosure – Federal Truth-in-Lending Act”.

Your APR may increase if the Index increases and decrease if 
the Index decreases.  If your APR increases, then your interest 
charges and Minimum Payment Due may increase.  If the 
Index changes, we will apply the new variable APR starting 
from first day of the next billing cycle and that APR will remain 
in effect for the entire billing cycle. APR is determined on 
the first Tuesday of each month by adding a variable Index 
in effect on the first Tuesday of the prior month to a Margin. 
The Index is the Prime Rate published in the print edition 
of The Wall Street Journal on the first Tuesday of the month 
preceding the month in which the change takes effect. The 
new APR will apply to existing balances, as well as balances 
added to your Account after the change.  We may waive an 
increase in the APR when such an increase can be made, but 
such a waiver will not be construed as a waiver of our right to 
increase the APR at a future date when entitled to do so.

There is no minimum APR that can apply during the term of 
this Agreement.  The maximum APR that can apply during 
the term of this Agreement is 18.00%.  There are no annual (or 
other) limitations on changes in the APR during the term of 
this Agreement.    

INTEREST CHARGES: Interest charges will be imposed on 
Transactions only if you elect not to pay the entire Account 
Balance shown on your periodic statement by the Payment 
Due Date.  If you elect not to pay the entire Account Balance 
shown on your periodic statement by the Payment Due Date, 
interest charges will be imposed on the unpaid Average Daily 
Balance of Transactions from the previous statement closing 
date and on the new Transactions from the date of posting 
to your account during the current Billing Period, and will 

continue to accrue until the closing date of the Billing Period 
preceding the date on which the entire Account Balance is 
paid in full.

We calculate interest on your Account each Billing Period 
by applying the Monthly Periodic Rate to the Average Daily 
Balance (including new Transactions). The following explains 
how we do this.  To get the Average Daily Balance:

•  We start with the beginning balance of your account each 

day.

•  We add any new Transactions, fees and other charges

•  We subtract any credits or payments credited as of that day 

and any unpaid interest or other finance charges.

•  This gives us the daily balance.  Then, we add up all the 

daily balances for the Billing Period and divide the total by 
the number of days in the Billing Period. This gives us the 
average daily balance. 

GRACE PERIOD:  You will not pay any interest on Purchases 
if you pay the Account Balance, including any Balance 
Transfers, in full by the Payment Due Date shown on your 
periodic statement each Billing Period.  We call this a grace 
period on Purchases.  Generally, you will have at least a 25-day 
grace period from the close of each Billing Period to pay the 
Account Balance without incurring additional interest.  The 
Payment Due Date disclosed on each periodic statement 
provided to you is the last day of your grace period for that 
statement’s billing cycle.  If you do not pay the Account 
Balance, including any Balance Transfers, in full by the Payment 
Due Date in a Billing Period, you will pay interest on your 
Purchases from the date they are posted to your Account.  You 
also will not have a grace period on Purchases again until you 
pay the Account Balance in full by the Payment Due Date two 
(2) Billing Periods in a row.   

There is no grace period on Balance Transfers and Cash 
Advances.  This means you will pay interest on Balance 
Transfers and Cash Advances from the date these transactions 
post to your Account.

PAYMENTS

MINIMUM PAYMENT: Every month, you must pay at least the 
Minimum Payment Due by the Payment Due Date shown on 
your periodic statement.  The Minimum Payment Due will be 
either (1) 2.0% of your Account Balance or $20.00, whichever is 
greater; or (2) your Account Balance if it is less than $20.00.  In 
addition, you must pay any amount past due, any late charge 
and any amount over the Credit Limit.  

APPLICATION OF PAYMENTS:  We decide how to apply your 
payments, up to the Minimum Monthly Payment amount, to 
the balances on your Account.  We will apply the Minimum 
Monthly Payment amount in the following order: (1) unpaid 
fees and charges, if any; (2) unpaid periodic interest charges 
due on Purchases, Balance Transfers and Cash Advances, and 
other unpaid finance charges; (3) outstanding balances of 
Cash Advances, Balance Transfers and Purchases previously 
billed, and (4) current Cash Advances, Balance Transfers and 
Purchases.  If you pay more than the Minimum Payment Due 
amount, the amount in excess of the Minimum Payment Due 
will be applied first to the balances subject to the highest APR 
and then to balances subject to lower APRs, in descending 
order of APRs until all balances subject to an APR are paid in 
full.  You must continue to make payments until you have paid 
the Account Balance in full.

PAYMENT INSTRUCTIONS: You must follow the instructions 
below when making a payment.  If you do, we will credit the 
payment to your Account as of the day we receive it.

•  Payments should be sent to Schools Financial Credit Union, 
Attention: Card Services Department, P.O. Box 60510 City of 
Industry, CA 91716-0510.

•  We must receive your payment on or before the Payment 
Due Date in order for your Account to be credited by the 
Payment Due Date.

•  You must pay in U.S. Dollars.

•  You must not enclose more than one check per envelope.

•  You must not include any restrictive endorsements on the 

check.

•  You must follow any additional payment instructions 

shown on your periodic statement. 

•  If you do not follow our payment instructions, we may not 
accept your payment, or there may be a delay in crediting 
your Account.  Either may result in late fees and additional 
interest charges to your Account.  If you do not follow 
the payment instructions in this Agreement or on your 
periodic statement, we may accept your payment without 
losing our rights.

PREPAYMENT OR IRREGULAR PAYMENTS:  Though you need 
only pay the Minimum Payment Due, you have the right to 
repay your Account Balance at any time without penalty.  You 
will only be charged interest charges to the date you repay 
your entire Account Balance.  You may make larger payments 
without penalty and this may reduce the total amount of 
interest charges that you will repay.  If you pay more than 
the Minimum Payment Due in any month and there is still a 
balance due, you must continue to make Minimum Payments 
in future months.  Any partial payment of your Account 
Balance will not advance your next payment due date(s).  You 
understand and agree that any payment that (a) delays or (b) 
accelerates the repayment of your Account Balance will (a) 
increase or (b) decrease your Monthly Periodic interest charge.

PAYMENTS BY AUTOMATIC TRANSFER: By separate 
agreement, you may authorize us to automatically transfer 
the Minimum Payment Due from your Credit Union savings 
or checking account.  If you request payment by automatic 
transfer, you understand and agree that no payment will 
be made if there are insufficient or uncollected funds in 
the designated savings or checking account to make the 
scheduled payment. Should this event occur, you understand 
and agree that you will not be released from making the 
payment.  Any automatic transfer you have requested will 
remain in effect until you cancel it in writing or the Account 
Balance is paid in full.  To stop a payment by automatic 
transfer, you may send us a letter requesting that the payment 
be stopped. Your letter must be received by Schools Financial 
Credit Union, Attention: Card Services Department, P.O. Box 
526003, Sacramento, CA 95852, at least three (3) business days 
before the automatic payment is scheduled to occur.  We may 
cancel this service at our discretion.

RECURRING PAYMENTS:  The use of your Account to make 
preauthorized electronic recurring bill payments constitutes 
an “electronic fund transfer” as defined by the federal 
Electronic Fund Transfer Act and Regulation E.

PAYMENTS MARKED “PAID IN FULL”:  Payments marked “paid 
in full” or other language used to indicate full satisfaction of 
indebtedness may be accepted by us without being bound 
by such language or waiving any rights under this Agreement.  
We will accept full satisfaction of indebtedness only in a 
written agreement, signed by an authorized representative of 
the Credit Union.

CREDIT REPORTING

CREDIT REPORTING: In connection with our issuance of a 
Card to you, we are allowed to obtain information about 
you.  We get it from Consumer Reporting Agencies and other 
sources that provide consumer financial information.  We are 
allowed to use the information for:

•  Renewal of your Account;

•  Credit Limit increases or decreases;

•  Administration or review of your Account, collection and 

any other servicing;

•  All other credit-related purposes connected with this 

Agreement;

•  Offers for other cards, insurance products and other 

services; and

•  Other uses permitted by law. 

•  You must use a check or electronic debit issued by a 

financial institution in the United States (do not mail cash).

We report Account information in your name, as well as 
information about you to Consumer Reporting Agencies, on 

a monthly basis.  The information we provide may appear on 
your credit reports.  This can include information about: 

•  Late Payments; 

•  Returned Payments;

•  Over-the-credit-limit amounts; and 

•  Other violations of this Agreement. 

If you think we have given incorrect information to a 
Consumer Reporting Agency about you (or about an 
Authorized User), contact us at 916-569-5400 and we will 
research it.  We will let you know if we agree or disagree with 
you.  If we agree with you, we will contact each Consumer 
Reporting Agency we reported to and request a correction.

ACCOUNT INFORMATION, PRIVACY AND 
COMMUNICATIONS

ACCURACY OF AND CHANGES TO ACCOUNT INFORMATION:  
You represent and warrant that the information provided in 
your credit application is accurate, and you agree to notify us 
in writing immediately if this information changes.  If you do 
not, or if we ask you to verify your Account information and 
you cannot, we may suspend or close your Account. 

INFORMATION SHARING:  You understand and agree that 
we may share information about you and your Account as 
permitted by applicable law.  This includes information we 
obtain from you and others.  Our Privacy Policy, which is 
enclosed with your new Account materials, describes reasons 
the Credit Union can share its members’ personal information. 

CONTACTING YOU:  You agree that we (and/or our authorized 
agents) may contact you at any phone number, email address 
or mailing address you provide. This includes communications 
to mobile, cellular/wireless or similar devices.  We may contact 
you by live operator, auto-dialer, prerecorded or artificial voice, 
text or email.  You agree to pay any charges assessed by your 
plan provider for communications we send to you, as well as 
communications you send to us.

CALL MONITORING:  We may listen to and record telephone 
calls between you and us to monitor and improve the quality 
of service you receive. 

NOTICES:  We will send any notices to your billing address, or, 
if you have agreed to receive notices from us in an electronic 
format, we will send notices to you in an electronic form.  We 
consider a notice sent as soon as we mail it.  We consider an 
electronic notice sent as soon as we email it, unless we receive 
notification that the email was undeliverable.

AUTHORIZED USERS

ACCOUNT USE BY AUTHORIZED USERS:  You may request 
to add one or more Authorized Users to your Account.  If we 
approve your request, use of your Account by an Authorized 
User is subject to the terms of this Agreement.  You must:

•  Obtain permission from each Authorized User before 

naming him or her as an Authorized User on your Account.

•  Make a copy of this Agreement available to each 

Authorized User.

•  Pay us for all charges incurred by each Authorized User. 

•  Notify us to remove an Authorized User from your Account.  

If we remove an Authorized User, we may close your 
Account, open a new Account, and issue you a new Card. 

We may limit the number of Authorized Users on your 
Account.

You are responsible for:

•  Any Transactions made by an Authorized User on your 

Account.

•  Any Transaction made by an Authorized User even if the 
post date shown on your periodic statement for that 
Transaction occurs after the date you ask us to remove the 
Authorized User from your Account.

•  Any Transactions made by others if an Authorized User 

allows them to use your Account.

•  Fees and charges resulting from any Transactions made by 
an Authorized User or others if an Authorized User allows 
them to use your Account. 

ACCOUNT INFORMATION RIGHTS FOR AUTHORIZED USERS:  
You authorize us to discuss your Account with an Authorized 
User.  This includes giving him or her access to your Account 
information and history.  You understand and agree that an 
Authorized User may use and receive information about the 
Account the same way you do.  An Authorized User cannot 
add other Authorized Users, adjust the Credit Limit or close 
the Account. 

WHAT CAN AUTHORIZED USERS DO?

•  Report lost or stolen Cards

•  Initiate billing disputes

•  Change the billing address for your Account

•  Obtain Account Information, such as Transaction histories

•  Request periodic statement copies

•  Make payments

•  Request refund checks

INFORMATION ABOUT AUTHORIZED USERS:  You agree to 
give us certain personal information about each Authorized 
User.  You must let each one know that you will give us that 
information and you must have his or her permission to do 
so.  You must have permission from each one to allow us to 
share information about him or her as permitted by applicable 
law.  This includes information we may obtain from you, any 
Authorized User and others.  It also includes information 
about their Transactions on the Account. 

CREDIT REPORTING:  We report information about this 
Account to Consumer Reporting Agencies in the Authorized 
User’s name that may appear on their credit report.  This could 
include information about:

•  Late Payments;

•  Returned Payments;

•  Over-the-credit-limit amounts; and 

•  Other violations of this Agreement. 

You understand and agree that you must let each Authorized 
User know that we report Account information in his or her 
name.  Please also refer to the Credit Reporting section above. 

DEFAULT, CLOSING OR SUSPENDING THE ACCOUNT

DEFAULT:  You will be in default if:

You do not pay at least the Minimum Payment Due or other 
required payment by the due date;

•  You have a Returned Payment;

•  You do not honor any of the terms of this Agreement;

•  You make any false or misleading statements in any credit 

application or credit update;

•  Your creditworthiness is impaired;

•  You file for bankruptcy or some other insolvency 

proceeding is filed by or against you; 

•  You are declared incompetent or mentally incapacitated, 

or you die; or

•  You are in default under any other loan you have with us 

(excluding real estate loans).

CLOSING OR SUSPENDING YOUR ACCOUNT; ACCELERATION:  
If any of the events listed above occurs, we may temporarily or 
permanently suspend any and all Account and Card privileges 
and/or we may demand immediate payment of the Account 
Balance.  We may close or suspend your Account at any time, 
without notifying you, as permitted by law.  We are not liable to 
you for any transactions that are denied due to our decision to 
close, suspend or terminate your Account.  You agree that you 
will not attempt to make a Purchase or obtain a Cash Advance 
after you have been notified that your privilege to use your 
Account has been terminated.  We may cancel your current 
Card and issue you a substitute Card at any time.  You may 
close your Account at any time by notifying us in writing, and 
you must include your signature.  If we close or suspend your 
Account, or if you close your Account, you understand and 
agree that you remain obligated to repay the entire Account 
Balance.  You understand and agree that interest charges at the 
APR as permitted under this Agreement will continue to accrue 
until you repay your entire Account Balance.

TRANSACTIONS

•  Your Card expiration date changes.

REFUSAL OF THE CARD:  Most Transactions require approval 
of funds, which result in placing a hold against your Credit 
Limit. We do not guarantee approval of Transactions.  We 
are not liable for those that are not approved, even if you 
have enough available credit on your Account.  We may also 
limit the number of Transactions approved per day.  We may, 
although we are not required to, approve Transactions above 
your available Credit Limit.

SUSPICIOUS ACTIVITY:  We are committed to keeping your 
financial transactions as secure as possible.  We use a credit 
card fraud detection system designed using neural network 
technology that “learns” your credit card purchase patterns.  
The system analyzes authorization requests for your Card in 
real time and compares them to your purchase history as 
well as current fraud trends.  If we detect unusual transaction 
patterns, we can take action to reduce the potential for fraud, 
including but not limited to suspending credit privileges.  As 
your profile and transactions change over time, the system 
updates its files.  We reserve the right to identify Transactions 
as unauthorized or fraudulent and subsequently to decline 
those Transactions.  We are not responsible for any loss or 
damage arising out of any declined Transaction. 

TRAVEL ADVISORY:  A Transaction in a geographic area where 
you do not usually use your Card may trigger the credit card 
fraud detection system.  We encourage you to provide us with 
prior notice of any anticipated Card activity that may be out 
of your ordinary pattern of Card Transactions, such as high 
transaction volume and any anticipated transactions outside 
the U.S.  You may provide this notice by calling:

•  Domestic: 916-569-5400

•  International: 800-962-0990

•  To verify Account activity if Card is blocked: 855-278-8272

MERCHANT FEES:  Some merchants, including merchants 
outside the U.S., may charge you a fee to use your Card for a 
Purchase.  The fee will be either a percentage of the amount 
of your Purchase or a flat fee, and will be added to the amount 
of your Purchase.  Usually, a merchant will tell you about this 
fee before you use your Card, but not always.  We do not 
control these fees and we cannot prevent them

PLAN MERCHANT DISPUTES:  The Credit Union is not 
responsible for the refusal of any plan merchant or financial 
institution to honor the Account and/or Card.  We are subject 
to claims and defenses (other than tort claims) arising out of 
goods or services you purchase with the Card only if you have 
made a good faith attempt but have been unable to obtain 
satisfaction from the merchant, and your Purchase was made 
in response to an advertisement we sent or participated in 
sending you.

RETURNS AND ADJUSTMENTS:  If a merchant discloses a 
policy such as “no returns,” “no refunds,” “no return or credit 
without receipt,” “as is,” “store credit only” or “all sales final,” you 
will be bound by that policy when you use your Card to buy 
goods or services from that merchant.  A merchant refund 
to your Account will post to your Account as a credit.  We do 
not control when a merchant sends an Account credit.  We 
will choose how to apply the credit to your existing Account 
Balance.  If a credit fails to post to your Account, you may 
request our help in having the credit applied to your Account 
by sending us a copy of the credit receipt issued by the 
merchant.  You have the sole responsibility to obtain written 
proof of credit and to retain copies of credit receipts until the 
credit is properly applied to your Account.  If your credits and 
payments exceed what you owe us, we will hold and apply 
this credit balance against future Transactions, or if it is $1.00 
or more, refund it on your written request or automatically 
after six (6) months.

RECURRING AUTHORIZED TRANSACTIONS:  If you authorize 
a merchant or any other person to charge your Account for 
recurring Transactions, you must notify the merchant if:

•  You want to discontinue these Transactions;

•  Your Account is closed;

•  Your Account number changes; 

You are responsible for reinstating any recurring authorized 
Transactions.

TERMS AND CONDITIONS APPLICABLE TO VISA 
CONVENIENCE CHECKS

CHECK USES:  Visa Convenience Checks (including Balance 
Transfer checks) are checks that the Credit Union may send 
you to access your Account from time to time.  The following 
terms will apply to the use of those checks unless otherwise 
disclosed with the checks.  You can use your Convenience 
Checks to purchase goods and services, to obtain cash up 
to the amount of your Credit Limit, or to conduct Balance 
Transfers up to the amount of your Credit Limit.  Use of 
Convenience Checks to purchase goods and services or 
to obtain cash up to the amount of your Credit Limit is 
considered a Cash Advance on your account.  The Credit 
Union will charge interest beginning as of the date the Credit 
Union receives the Convenience Check.  You cannot avoid 
paying interest on Convenience Check transactions.  Any 
special rules applicable to credit card purchases described 
in this Agreement or any other features pertaining to card 
purchases do not apply to Convenience Checks.

LIMITATIONS: We are not required to honor a Convenience 
Check that will cause you to exceed your Credit Limit. We 
may not pay a Convenience Check if at the time that it is 
presented:

•  You are in default or we have suspended, terminated or 

canceled your Account;

•  The Convenience Check is not in the form we have issued 

to you;

•  Your signature or the payee’s name or endorsement is 

missing on the Convenience Check or the Convenience 
Check appears altered; or

•  Your Convenience Check is post-dated.

Convenience Checks may be used only by the person(s) 
whose name(s) is/are printed on the check.  You are 
responsible for all authorized use of Convenience Checks.  
You may not use Convenience Checks to make a payment 
on any other obligation you have with the Credit Union, 
including paying any amount that you owe us pursuant to 
this Agreement. Certain merchants may inform you of their 
intent to convert your Convenience Check payment to an 
electronic ACH debit.  For mailed payments, this notification 
will be provided at the time you receive a bill.  For payments 
made in person, this notification will be provided at the 
time payment is made.  You understand and agree that 
Convenience Checks are ineligible for conversion to an ACH 
debit and if presented by a merchant to us for payment, 
we are required to reject and return the entry.  Using 
Convenience Checks for payments to merchants who have 
notified you of their intent to convert your check to an ACH 
debit may result in merchant returned item fees and/or late 
charges.  You further understand and agree that you may not 
attempt to authorize a one-time advance from your Account 
via ACH by providing check information (such as the routing, 
account and serial numbers) to a merchant or other payee in 
person, via the Internet or by telephone for the purpose of 
having such merchant or other payee electronically initiate a 
funds transfer. The Credit Union will not be liable for any fees 
you incur as a result of the Credit Union’s failure to honor a 
Convenience Check that is converted to an ACH debit. Your 
periodic statement will itemize Convenience Checks posted to 
your Account during the Billing Period.  Convenience Checks 
paid by the Credit Union will not be returned to you with your 
periodic statement. 

STOP PAYMENT:  Provided your request is timely, you may 
order a stop payment on a Convenience Check drawn on 
your Account.  To stop payment on a Convenience Check, 
you must call us at 916-569-5400 during regular business 
hours and provide us with the following information:  the 
Account number, the payee, any check number that may be 
applicable, and the exact amount of the Convenience Check.  
If you order a stop payment on a Convenience Check orally, 
the order will be valid for only fourteen (14) days thereafter, 

unless confirmed in writing.  Written stop payment orders 
will remain in effect only for six (6) months, unless renewed 
in writing.  You have the burden of establishing the fact and 
amount of loss resulting from payment contrary to a binding 
stop payment.  The Credit Union will charge a Convenience 
Check Stop Payment Fee when you place a stop payment on a 
Convenience Check which will be billed to your Account. The 

Credit Union is not required to notify you when a stop 
payment order expires.  If the Credit Union re-credits your 
Account after paying a Convenience Check over a valid and 
timely stop payment order, you agree to sign a statement 
describing the dispute with the payee, to assign to the Credit 
Union all of your rights against the payee or other holders 
of the check and to assist the Credit Union in any legal 
action.  You agree to indemnify and hold the Credit Union 
harmless from all costs and expenses, including attorneys’ fees, 
damages or claims related to the 

Credit Union honoring your stop payment request or in failing 
to stop payment of an item as a result of incorrect information 
provided to the Credit Union or the giving of inadequate time 
to act upon a stop payment request.

SURRENDER OF CONVENIENCE CHECKS:  Convenience 
Checks are the Credit Union’s property; the Credit Union 
reserves the right to revoke them at any time.  You agree to 
return them at the Credit Union’s request.

MISCELLANEOUS

PROMOTIONAL RATE OFFERS:  From time to time and at 
our discretion, we may offer you a promotional APR for all or 
any part of your Account Balance, Balance Transfer or future 
transactions.  The period of time for which the promotional 
APR applies may be limited.  Any applicable promotional 
APR, the corresponding periodic rates, and the period of time 
during which they are in effect will appear on the offer. Any 
promotional rate offer will be subject to the terms of the offer 
and this Agreement.

LOST OR STOLEN CARD, NOTIFICATION AND LIABILITY:  
You will notify us IMMEDIATELY if you believe that your Card, 
Account number, PIN or any combination of the three has 
been lost or stolen by immediately calling us at 916-569-5400 
between 9:00 a.m. and 6:00 p.m. PST, Monday through Friday, 
excluding holidays and weekends or after Credit Union hours 
at 855-278-8272/International Number 1-303-967-1096. 
Telephoning is the best way of keeping your possible losses 
down.  You understand that your total liability to us will not 
exceed $50.00 for any Account and/or Card Transactions 
resulting from the loss, theft or other unauthorized use of the 
Account and/or Card that occurs prior to the time you give 
notice to us. Your liability for unauthorized use may be lower 
in cases of Visa Credit Card fraud in accordance with current 
Visa U.S.A., Inc. operating regulations.  

You agree that in the event of a lost, stolen, not received, 
counterfeited card or fraudulent activity on your Account, 
you and all parties given access to the Account will complete 
an affidavit of forgery in a form approved by the Credit 
Union.  You also agree to assist us in determining the facts, 
circumstances and other pertinent information related to any 
loss, theft or possible unauthorized use of your Card, Account 
number or PIN and to comply with such other procedures as 
we may require in connection with our investigation.

LIMITATION OF LIABILITY FOR VISA TRANSACTIONS:  If 
there is an unauthorized use of your Visa Credit Card, and the 
transaction takes place on the Visa network, then your liability 
will be zero ($0.00).  This provision limiting your liability does 
not apply to Visa Corporate Credit Card or Visa Purchasing 
Credit Card Transactions, ATM cash disbursements processed 
on non-Visa or non-Plus networks, or non-Visa PIN-less 
debit transactions. Additionally, your liability with respect to 
unauthorized transactions may be greater than the above zero 
($0.00) liability limit, to the extent allowed under applicable 
law.

INACTIVE ACCOUNT:  If your Account does not have any 
activity for 12 months, it will be considered an inactive 
account and your ability to take advances against your Credit 
Limit may be suspended.  If your Account is inactive for 12 

months, we may close it.

PERIODIC STATEMENTS:  Your Card or other Account activity 
will be reflected on your periodic statement (Statement).  We 
will send you a Statement for each Billing Period in which 
Transaction activity has occurred on your Account. Statement 
will identify the merchant, electronic terminal or financial 
institution at which transactions were made, but sales, cash 
advance, credit or other receipts cannot be returned with 
the Statement.  You agree to retain copies of such receipts 
furnished at the time of the transaction in order to reconcile 
your Statement.  Statements will be mailed or delivered 
electronically if you have agreed to receive notices from us in 
an electronic format only to the address of the person named 
first on the Account.

ASSIGNMENT:  We may sell, transfer or assign this Agreement 
and your Account to a third party at any time without 
notifying you.  You may not sell, assign or transfer your 
Account or any of your obligations under this Agreement.

ENFORCING THIS AGREEMENT:  We will not lose our rights 
under this Agreement because we delay in enforcing them 
or fail to enforce them.  If any provision of this Agreement 
is found to be unenforceable, all other provisions of the 
Agreement will remain in effect.

INTEGRATED DOCUMENT(S):  You understand and agree 
that any separate sheet of paper, which is delivered together 
with this Agreement and incorporates this Agreement by 
reference, is an integrated part of this Agreement.  Any future 
amendments to this Agreement will be labeled as such and 
will form an integrated part of this Agreement.

COLLECTION COSTS:  To the extent permitted by law, you 
are liable to us for our legal costs if we refer collection of your 
Account to an attorney who is not our salaried employee.  
These costs may include reasonable attorneys’ fees, as well as 
costs and expenses of any legal action.  You understand and 
agree that interest charges will continue to accrue at the APR 
permitted under this Agreement until you repay your entire 
Account Balance.  

UNFORSEEN CIRCUMSTANCES: From time to time, our 
services might be unavailable due to circumstances beyond 
our control, such as fires, floods, natural disasters, system 
failures or other unpredictable events.  When this happens, 
you may not be able to use your Card or obtain information 
about your Account.  We are not responsible or liable if this 
happens. 

GOVERNING LAW:  You understand and agree that this 
Agreement is made in California and will be governed by the 
laws of the State of California to the extent that California 
law is not inconsistent with controlling federal law.  You also 
understand and agree that California’s choice of law rules 
will not be applied if they would result in the application of 
non-California law. 

MEMBERSHIP REQUIREMENT:  You understand and agree 
that you must be and remain a member in good standing 
with us to be eligible for continuing Account and/or Card 
privileges including future Transactions.  You understand and 
agree that we may suspend or close the Account and/or Card 
privileges during any period in which you do not maintain 
your membership with us.

SEVERABILITY AND FINAL EXPRESSION: This Agreement 
is the final expression of the terms and conditions of your 
Account. This Agreement may not be contradicted by 
evidence of any alleged oral agreement. Should any part of 
this Agreement be found to be invalid or unenforceable, all 
other parts of this Agreement shall remain in effect and fully 
enforceable to the fullest extent possible.

COPY RECEIVED: You acknowledge receipt of a copy of this 
Agreement and agree to accept its terms.

NOTICE: See the statement below for important information 
regarding your right to dispute billing errors.

YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR 
FUTURE USE

This notice tells you about your rights and our responsibilities 
under the Fair Credit Billing Act.

3.  You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisfied 
with the purchase, you will contact us in writing at:

Cardholder Services
PO Box 3112
Tampa, FL 33601

While we investigate, the same rules apply to the disputed 
amount as discussed above.  After we finish our investigation, 
we will tell you our decision.  At that point, if we think you 
owe an amount and you do not pay, we may report you as 
delinquent.

What To Do If You Find A Mistake On Your Statement

If you think there is an error on your statement, write to us at:

Cardholder Services

PO Box 3112

Tampa, FL 33601

In your letter, provide following information:

•  Account information:  Your name and account number.

•  Dollar amount:  The dollar amount of the suspected error.

•  Description of Problem:  If you think there is an error on 

your bill, describe what you believe is wrong and why you 
believe it is a mistake.

You must contact us:

•  Within 60 days after the error appeared on your statement. 
•  At least 3 business days before an automated payment is 
scheduled, if you want to stop payment on the amount 
you think is wrong.

You must notify us of any potential errors in writing.  You 
may call us; but if you do, we are not required to investigate 
any potential errors and you may have to pay the amount in 
question.
What will happen after we receive your letter:
When we receive your letter, we must do two things:
1.  Within 30 days of receiving your letter, we must tell you 

that we received your letter.  We will also tell you if we have 
already corrected the error.

2.  Within 90 days of receiving your letter, we must either 

correct the error or explain to you why we believe the bill 
is correct.

While we investigate whether or not there has been an 
error:

•  We cannot try to collect the amount in question or report 

you as delinquent on that amount.

•  The charge in question may remain on your statement, and 
we may continue to charge you interest on that amount.  
•  While you do not have to pay the amount in question, you 

are responsible for the remainder of your balance.

•  We can apply any unpaid amount against your Credit Limit.

After we finish our investigation, one of two things will 
happen:

•  If we made a mistake:  You will not have to pay the amount 
in question or any interest or other fees related to that 
amount.

•  If we do not believe there was a mistake:  You will have to 

pay the amount in question, along with applicable interest 
and fees.  We will send you a statement of the amount you 
owe and the date payment is due.  We may then report 
you as delinquent if you do not pay the amount we think 
you owe.

If you receive our explanation but still believe your bill is 
wrong, you must write to us within 10 days telling us that 
you still refuse to pay.  If you do so, we cannot report you as 
delinquent without also reporting that you are questioning 
your bill.  We must tell you the name of anyone to whom 
we reported you as delinquent; and we must let those 
organizations know when the matter has been settled 
between us. If we do not follow all of the rules above, you do 
not have to pay the first $50 of the amount you question even 
if your bill is correct.
Your rights if you are dissatisfied with your credit card 
purchases:
If you are dissatisfied with the goods or services that you have 
purchased with your credit card, and you have tried in good 
faith to correct the problem with the merchant, you may 
have the right not to pay the remaining amount due on the 
purchase.
To use this right, all of the following must be true:
1.  The purchase must have been made in your home state 
or within 100 miles of your current mailing address, and 
the purchase price must have been more than $50.  (Note: 
Neither of these are necessary if your purchase was based 
on an advertisement we mailed to you or if we own the 
company that sold you the goods or services.)

2.  You must have used your credit card for the purchase.  

Purchases made with cash advances from an ATM or with 
a check that accesses your credit card account do not 
qualify.

FEE

AMOUNT

ABOUT THE FEE

Annual Fee

Late Payment Fee

None

$15

Returned Payment Fee None

Cash Advance Fee

Either $5 or 2.5% of the 
amount of each cash 
advance, whichever is 
greater

Balance Transfer Fee

None

Foreign Transaction 
Fee

1% of each international 
transaction requiring a 
currency conversion, or, 
0.8% of each international 
transaction in U.S. dollars

We will charge you a Late Payment Fee of up to $15 
with respect to any Billing Period if the Minimum 
Payment Due is not paid within fifteen (15) days after 
the Payment Due Date. However, the Late Payment 
Fee will not exceed the amount of the Minimum 
Payment Due.

See section entitled “Foreign Transactions” below for 
additional details.

Replacement Card Fee One (1) free replacement 
card per rolling 12-month 
period; $10 each additional 
replacement card.

Except as prohibited by applicable law, you may be 
charged a Replacement Card Fee for all cards issued 
other than the standard re-issue card. 

Rush Card Fee

Convenience Check 
Stop Payment

$20

$28

We will charge you a Rush Card Fee to rush each 
requested replacement card.

We will charge you a Convenience Check Stop 
Payment Fee when you place a stop payment on a 
Convenience Check. 

FOREIGN TRANSACTIONS:  Purchases, Cash Advances (at an 
ATM or branch of a financial institution) and credits made in 
foreign currencies will be billed to your Account in U.S. dollars.  
The conversion to U.S. dollars will be made in accordance with 
the Visa operating regulations for international transactions.  In 
the event that an international transaction is converted to U.S. 
dollars the exchange rate between the transaction currency 
and the billing currency used for processing international 
transactions will be: (1) a rate selected by Visa from the range 
of rates available in wholesale currency markets for the ap-
plicable central processing date, which rate may vary from the 
rate Visa itself receives; or (2) the government-mandated rate 
in effect for the applicable central processing date.  The rate 
in effect on the applicable processing date may differ from 
the rate on the date you used your Card.  When a credit to 
the account does not fully offset a charge to the account due 
to changes in the rate, you are responsible for the difference.  
For Purchases and Cash Advances (at an ATM or branch of a 
financial institution), we will charge a Foreign Transaction Fee 
in an amount equal to 0.8% of the amount of the Purchase or 
Cash Advance for single currency international transactions 
(transactions made internationally without a currency conver-
sion) or 1% for multi-currency international transactions 
(transactions made internationally that require a currency 
conversion).  The Foreign Transaction Fee will be added to the 
amount of the Purchase or Cash Advance. The 0.8% Foreign 
Transaction Fee for single currency international transactions 
does not apply to transactions originating on U.S. military 
bases, U.S. embassies and consulates. 
The above fees for the Billing Period will be shown on your 
periodic statement.

BR154  10/2017
M#123198