FR833282333_AEO, INC. CREDIT CARD
T&C PLCC PDF
08/11

GE MONEY BANK 
AEO, INC. CREDIT CARD PRICING INFORMATION 

Interest Rates and Interest Charges

Annual Percentage Rate  
(APR) for Purchases

The APR for purchases is the prime rate plus 21.74%.

The daily rate for purchases is the prime rate plus 21.74%, times 1/365.

How to Avoid Paying Interest

Your due date is at least 23 days after the close of each billing cycle. We will not charge 
you any interest on purchases if you pay your entire balance by the due date each month. 

Minimum Interest Charge

If you are charged interest, the charge will be no less than $1.00.

These rates will vary with the market based on the Prime Rate.

Fees

Penalty Fees

•	Late Payment

Up to $35

How We Will Calculate Your Balance: We use a method called “daily balance”. 

During billing cycles in which interest is charged, for each balance type on your account we figure the interest charge on your 
account by applying the daily rate to the “daily balance” of your account for each day in the billing cycle. A separate daily balance 
will be calculated for the following balance types: purchases and other balances that are subject to different interest rates, plans 
or special promotions.

To calculate the daily interest charge, we do the following steps each day for each balance type:

•	First, we determine the “daily balance”. To determine the daily balance, we take the beginning balance each day, add any 
new charges and fees posted that day, and subtract any payments and credits posted that day. This gives us the daily 
balance. Credit insurance premiums and debt cancellation fees, if any, are not included in the daily balance subject to an 
interest charge. Late payment fees are treated as new purchases.

•	Second, we calculate the amount of interest charged. To do this, we multiply the applicable daily rate by each daily balance 

on your account.

•	Third, we add the interest amount to the daily balance, and the sum will become the beginning balance for the following day.

Your interest charge for the billing cycle is the sum of the interest amounts that were charged each day during the billing cycle 
for each balance type.

Variable Rate Information

The prime rate for a billing cycle is the highest bank prime loan rate published in The Wall Street Journal in its Money Rates 
section on the last business day of the calendar month preceding the first day of the billing cycle.

If the prime rate increases, the daily rates (and corresponding APRs) may increase. As a result, interest, your total minimum 
payment and the number of payments it would take you to pay off your account balance may increase. We will apply any change 
in the daily rates because of a prime rate change to your entire account balance. A change in the prime rate will take effect on 
the first day of the billing cycle after the change. We may select a new interest rate index if the prime rate is not available.

AEO, INC. CREDIT CARD ACCOUNT AGREEMENT
1. CONTRACT. This Agreement (“Agreement”) is a contract for the extension of credit. It controls your AE® Credit Card accounts, AerieSM Credit Card accounts 
and 77kidsSM Credit Card accounts (each, an “Account”). This Agreement includes this document and the following documents:

•	 The application or any other document you submitted to us in connection with the account; and

•	 The privacy policy that is enclosed with or attached to this document.

By opening or using your account, you agree to the terms of this Agreement. This Agreement starts when (i) you give us an account application we approve 
or (ii) you use your account or let someone else use it, whichever occurs first.

2. PARTIES. The parties to this Agreement are you and GE Money Bank. GE Money Bank is located at 170 West Election Road, Suite 125, Draper, UT 84020. 
GE Money Bank sometimes is called “us”, “we” or “our” in this Agreement.

3. PROMISE TO PAY. You promise to pay us for all credit that we extend on your account, including credit extended when you let another person use your 
account. You also promise to pay us for all other amounts owed to us under this Agreement.

4. CHANGING TERMS. Subject to the requirements and limitations of applicable law, we may change, add to or delete any of the terms of this Agreement, 
including the interest rates, fees and charges.

5. GOVERNING LAW. Except as provided in the Dispute and Claim Resolution (including Arbitration) provision, this Agreement and your account 
are governed by federal law and, to the extent state law applies, the laws of Utah without regard to its conflicts of law principles. This Agreement 
has been accepted by us in Utah.

6. CREDIT CARD. We have issued or will send you an AE® Credit Card, AerieSM Credit Card or 77kidsSM Credit Card for your use. You are not permitted to 
allow anyone else to use your credit card, but if you do, you will be responsible for such use. You will destroy all the credit card(s) issued on your account if we 
ask you to do so.

7.  AUTHORIZED  USER/JOINT  ACCOUNT.  If  you  ask  us  to  send  a  credit  card  to  another  person  that  you  want  to  let  use  your  account,  you  will  be 
responsible for all transactions made by that person. That person will be considered an authorized user. If another person is approved on the account, that 
person will be considered a joint accountholder. Each joint accountholder may use the account and agrees to the terms of this Agreement. No matter which 
joint accountholder uses the account, each of you must pay back the full amount owed on the account. We may treat each of you as one accountholder. For 
example, giving notice to one of you is considered the same as giving notice to both of you. Also, we may follow the instructions that we get from one of you 
even if they differ from instructions given by the other accountholder.

8. USING YOUR ACCOUNT. You may use your account only as stated in this Agreement. You may use your account to make purchases of goods or services from 
AE, Aerie, and 77kids locations, including on ae.com, aerie.com and 77kids.com. You may use your account only for lawful personal, family or household purposes.

9. CREDIT LIMITS.

A. Assigning Credit Limit. We will assign a credit limit on your account. This is the highest amount of total credit we will extend to you on your account. We 
may increase or decrease this limit at any time.

B. Exceeding your Credit Limit. We may refuse to authorize you to use your account if that use (including any fees associated with that use) will cause the 
total you will owe on your account to be more than your credit limit. If we approve a purchase that causes the total you will owe on your account to be more 
than your credit limit, we do not give up any of our rights under this Agreement and we do not treat it as an increase in your credit limit.

C. Limiting Purchases. We reserve the right to not approve purchases on your account. To prevent fraud, we may also limit the number or dollar amount of 
purchases you can make in a particular amount of time.

10. INTEREST. This section explains (i) the interest rates that will apply to your account, (ii) when interest will be charged on your account, and (iii) how the 
amount of interest is calculated. Interest will be imposed in amounts or at rates not in excess of those permitted by applicable law.

A. Rates. The following rates apply to purchases. The Annual Percentage Rates (APRs) applicable to your account are shown in the table at the beginning of 
this Agreement and will also be shown on your billing statement.

We calculate interest on the balance of your account each day. We use a daily rate to calculate the interest each day. The daily rate is equal to the APR divided 
by 365. All of the APRs and the daily rates on your account vary with the market based on the prime rate. The rates applied during a billing cycle are calculated 
based on the prime rate. The prime rate for a billing cycle is the highest bank prime loan rate published in The Wall Street Journal in its Money Rates section on 
the last business day of the calendar month preceding the first day of the billing cycle.

1.  Purchase Rate. The daily rate for purchases is the prime rate plus 21.74%, times 1/365. As of May 1, 2011 the daily rate for purchases was .06847% 

(APR 24.99%).

2.  Daily Rates May Vary. If the prime rate increases, the daily rates (and corresponding APRs) may increase. As a result, interest, your total minimum 
payment and the number of payments it would take you to pay off your account balance may increase. We will apply any change in the daily rates because 
of a prime rate change to your entire account balance. A change in the prime rate will take effect on the first day of the billing cycle after the change. We 
may select a new interest rate index if the prime rate is not available.

B. When We Charge Interest. We charge interest on your purchases from the date you make the purchase until you pay the purchase in full, except as set 
forth below:

•	 We will not charge you interest during a billing cycle on any purchases (i) if you had no balance at the beginning of the billing cycle, or (ii) if you had such a 

balance, you paid that balance in full by the due date in that billing cycle.

•	 We will credit, as of the beginning of the billing cycle, any payment you make by the due date that we allocate to purchases (i) if you had no balance at the 

beginning of the previous billing cycle, or (ii) if you had such a balance, you paid that balance in full by the due date in the previous billing cycle.

C. How We Calculate Interest. During billing cycles in which interest is charged, for each balance type on your account we figure the interest charge on your 
account by applying the daily rate to the “daily balance” of your account for each day in the billing cycle. A separate daily balance will be calculated for the 
following balance types: purchases and other balances that are subject to different interest rates, plans or special promotions.

To calculate the daily interest charge, we do the following steps each day for each balance type:

•	 First, we determine the “daily balance”. To determine the daily balance, we take the beginning balance each day, add any new charges and fees posted 
that day, and subtract any payments and credits posted that day. This gives us the daily balance. Credit insurance premiums and debt cancellation fees, 
if any, are not included in the daily balance subject to an interest charge. Late payment fees are treated as new purchases.

•	 Second, we calculate the amount of interest charged. To do this, we multiply the applicable daily rate by each daily balance on your account.

•	 Third, we add the interest amount to the daily balance, and the sum will become the beginning balance for the following day.

Your interest charge for the billing cycle is the sum of the interest amounts that were charged each day during the billing cycle for each balance type. We charge 
a minimum of $1.00 of interest in any billing cycle in which you owe interest and this charge is added proportionately to each balance type.

11. FEES. We charge the following fees. The table at the beginning of this Agreement shows the amount of each fee.

A. Penalty Fees. A Late Payment Fee if we do not receive at least the total minimum payment due on your account as shown on your billing statement by 
5:00 p.m. (ET) on the due date. The amount of the late payment fee will be equal to: (1) $25 if you have paid at least your total minimum payment due by the 
due date in each of the prior six billing cycles or (2) $35 if you have failed to pay at least the total minimum payment due by the due date in any one or more of 
the prior six billing cycles. However, if the late payment fee would exceed the total minimum payment for which the late payment fee is assessed, the amount 
of the late payment fee will instead be equal to the amount of the total minimum payment that was due.

12. PAYMENTS.

A. Required Payment and Crediting of Payment. Each billing cycle you must pay at least the total minimum payment by 5:00 p.m. (ET) on the payment 
due date. You may at any time pay, in whole or in part, the total unpaid balance without any additional charge for prepayment. If you have a balance subject to 
interest, earlier payment may reduce the amount of interest you will pay. Any payments received after 5:00 p.m. (ET) will be credited as of the next day. We may 
delay making credit available on your account in the amount of your payment.

B. Minimum Payment. Your total minimum payment will be calculated as shown below. We round up to the next highest whole dollar in figuring your total 
minimum payment. If your new balance on your billing statement is less than the amount in section 1(a) below, then your total minimum payment will be equal 
to the new balance. Your total minimum payment will be:

1.  The greater of:

(a)  $25, or $35 if you have failed to pay at least the total minimum payment due by the due date in any one or more of the prior six billing cycles, or

(b)  the sum of any past due amounts, 1/24th of the new balance shown on your billing statement and any payment due in connection with a specific 

promotional purchase.

OR

2.  If you are charged a late payment fee during a billing cycle, for the next four months, we will make the following calculation each month as long as you 
make at least the total minimum payment each month as shown in section 1 above. We will calculate if the total of your payments is at least equal to the 
sum of the following: (A) the interest billed on your statement each month, plus (B) 1% of the new balance shown on your billing statement each month, 
plus (C) the late payment fee that was assessed in the billing cycle before the four month period. If for the four month period the sum of your payments is 
not at least equal to the sum of A, B and C, then your total minimum payment for future billing cycles will be the greater of either:

(a) the minimum payment calculation shown in section 1 above, or

(b) the sum of:

(i)  1% of the new balance shown on your billing statement plus interest and late payment fees charged to your account in the current billing cycle; PLUS 

(ii)  Any past due amounts; PLUS 

(iii) Any payment due in connection with a specific promotional purchase.

C. How to Make a Payment. To make a payment you must follow all the instructions below and the instructions on your billing statement. If you do not, credit 
of your payment to your account may be delayed up to five days.

1.  Do the following: (a) make your payment in United States dollars by check, money order, or similar instrument from a bank located in the U.S.; (b) send 
the payment coupon from your billing statement with your payment; (c) send the payment and payment coupon in the envelope provided with your billing 
statement to the payment address listed on your billing statement; and (d) send only one payment and one payment coupon in each envelope. Alternatively 
you may make your payment online at the website address shown on your billing statement, provided you make your payment in United States dollars 
from a bank located in the U.S.

2.  Do not do the following: (a) staple, paper clip, tape or fold your payment or payment coupon; (b) include any other papers or items with your payment; 

or (c) send us cash.

D. Other Ways to Make a Payment. We may allow you to make payments over the phone as an accommodation to you, but we may charge you a fee to do so.

E. Disputed Amounts. If you send us correspondence about a disputed amount, you must send it to the address for billing inquiries shown on your 
billing statement. You may not send it to the payment address shown on your billing statement. By “disputed amount”, we mean a payment of 
less than the full balance on your account that is labeled as “payment in full” or similar language, or is given to us as full satisfaction of a disputed 
amount, or is given to us with other conditions or limitations. We may accept these types of payments without giving up any of our rights.

F. Authorization. When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer 
from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may 
be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.

G. Payment Allocation. We reserve the right to select the method by which the required minimum payment is allocated to different balances on your account. 
Some or all of the required minimum payment on your account will be applied to lower APR balances before higher APR balances. The payment allocation 
method that we use may result in higher interest on your account or reduced savings attributable to any special promotions. Any payment you make in excess 
of the required minimum payment will be allocated to balances with higher APRs before balances with lower APRs, unless applicable law requires or permits 
otherwise (such as when your account has a certain type of special promotion).

13. SPECIAL PROMOTIONS. At times, we may offer you special promotions when you use your account for certain transactions. These special promotions 
will have some terms that are different from the terms in this Agreement. The provisions of this Agreement apply to any special promotion, unless otherwise 
provided under the terms of the special promotion. We may terminate your participation in any special promotion if you become more than 60 days late on any 
payment due on your account. If this happens, each special promotion balance will no longer be subject to the terms of the special promotion and will instead 
be subject to the terms of this Agreement. Please see any special promotion advertising (including in-store signs) or other disclosures provided to you for the 
full terms of any special promotion offered.

14. UNAUTHORIZED USE. If you notice the loss or theft of your credit card or possible unauthorized use of your card, you should call us immediately at: 
1-800-843-0875. You will not be liable for any unauthorized use on your account.

You agree that unauthorized use does not include use by a person to whom you have given your card or allowed use of your account. You will be responsible 
for all use by such a person.

15. YOUR CREDIT REPORTS AND ACCOUNT INFORMATION.

A. Using and Sharing Your Information. When you applied for an account you gave us information about yourself. You also agreed that we could ask 
others for information about your creditworthiness and that we could ask consumer reporting agencies for your consumer report. We use this information 
in considering your application. We also use this information for any updates, renewals or extensions of credit on your account. We use this information to 
review and collect your account. We use this information to provide you with offers. We may give information about you or your account to consumer reporting 
agencies and other proper parties. This information may include your performance under this Agreement.

B. Inaccurate Information. Tell us if you think we reported wrong information about you to a consumer reporting agency (also called a credit 
bureau). Write to us at P.O. Box 965005, Orlando, FL 32896-5005. In your written communication, tell us what information is wrong and why you 
think it is wrong. If you have a copy of the credit report that includes the wrong information, send a copy of it with your written communication. 
We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be 
reflected in your credit report.

16. USE OF INFORMATION ABOUT YOU AND YOUR ACCOUNT. We will give information about you and your account to American Eagle Outfitters, Inc. 
(and its affiliates) and you consent to this. American Eagle Outfitters, Inc. will use the information in connection with the account program. American Eagle 
Outfitters, Inc. will also use the information for things like creating and updating its records and offering you special benefits. We will use information about you 
and your account as set forth in the privacy policy that is attached to or enclosed with this document.

17. CHANGE OF ADDRESS/PHONE NUMBER. You agree to tell us right away if you change your address or phone number(s). We will contact you at the 
address in our records until we are able to update our records with your new address.

18. CONSENT TO COMMUNICATIONS. You consent to us contacting you using all channels of communication and for all purposes (including collection 
purposes), using all contact information you provide to us. You also consent to us and any other owner or servicer of your account contacting you about your 
account, including using text messages, any automatic telephone dialing system and/or an artificial or prerecorded voice when contacting you, even if you are 
charged for the call under your phone plan. You are responsible for any charges for contacting you that may be billed to you by your communications carriers.

19. TELEPHONE MONITORING. For quality control purposes, you permit us to listen to or record telephone calls between you and us.

20. CLOSING YOUR ACCOUNT.

A. When You May Close Your Account. You may close your account at any time by writing or calling us and asking us to close your account. You must 
send this writing to the address shown on your billing statement or call us at the customer service number shown on your billing statement. We will close your 
account after we get your request.

B. When We May Close Your Account. Subject to the requirements and limitations of applicable law, we may close your account at any time and for any reason.

C. After You or We Close Your Account. If you or we close your account, you must stop using it. You will still have to pay us the full amount you owe on your 
account. This Agreement controls your account until you pay it in full.

21. DEFAULT. Subject to the requirements and limitations of applicable law, you are in default if you:

•	 Make a late payment;

•	 Do not follow any other term of this Agreement; or

•	 Become bankrupt or insolvent.

If you default or upon your death, we may, subject to the requirements and limitations of applicable law: (i) make the full amount owing on your account due right 
away; (ii) bring a legal action to collect all amounts owed; and/or (iii) take any action allowed by law. We may also reduce your credit limit or close your account 
at any time whether or not you are in default.

22. COLLECTION COSTS. If we ask an attorney to collect your account, we may charge you our collection costs. Collection costs may include court costs 
and reasonable attorneys’ fees. We will charge these costs only if the attorney we ask to collect is not our salaried employee and the law allows us to do so.

23. DISPUTE AND CLAIM RESOLUTION (INCLUDING ARBITRATION) PROVISION.

General/Requirement to Arbitrate. PLEASE READ THIS PROVISION CAREFULLY. UNLESS YOU SEND US THE REJECTION NOTICE DESCRIBED 
BELOW, THIS PROVISION WILL APPLY TO YOUR ACCOUNT, AND MOST DISPUTES BETWEEN YOU AND US WILL BE SUBJECT TO INDIVIDUAL 
ARBITRATION. THIS MEANS THAT: (1) NEITHER A COURT NOR A JURY WILL RESOLVE ANY SUCH DISPUTE; (2) YOU WILL NOT BE ABLE TO 
PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING; (3) LESS INFORMATION WILL BE AVAILABLE; AND (4) APPEAL RIGHTS WILL BE 
LIMITED. This Provision replaces any existing arbitration provision with us and will stay in force no matter what happens to your Account, including termination.

Upon demand, and except as otherwise provided below, you and we must arbitrate individually any dispute or claim between you, any joint cardholder and/or 
any additional cardholder, on the one hand; and us, our affiliates, agents and/or American Eagle Outfitters, Inc., on the other hand, if the dispute or claim arises 
from or relates to your Account. However, we will not require you to arbitrate: (1) any individual case in small claims court or your state’s equivalent court, so 
long as it remains an individual case in that court; or (2) any claim by us that only involves our effort to collect money you owe us. However, if you respond to a 
collection lawsuit by claiming that we engaged in any wrongdoing, we may require you to arbitrate.

YOU AGREE NOT TO PARTICIPATE IN A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION AGAINST US IN COURT OR 
ARBITRATION. ALSO, YOU MAY NOT BRING CLAIMS AGAINST US ON BEHALF OF ANY CARDHOLDER WHO IS NOT A JOINT OR ADDITIONAL 
CARDHOLDER WITH YOU ON YOUR ACCOUNT (AN “UNRELATED CARDHOLDER”), AND YOU AGREE THAT NO UNRELATED CARDHOLDER 
MAY BRING ANY CLAIMS AGAINST US ON YOUR BEHALF. CLAIMS BY YOU AND BY AN UNRELATED CARDHOLDER MAY NOT BE JOINED 
IN A SINGLE ARBITRATION. Only a court may decide whether any part of this paragraph is enforceable. If it is finally determined that this paragraph is 
not fully enforceable, only this sentence of the Provision will remain in force and the remainder of the Provision will be null and void, provided that the court’s 
determination concerning the enforceability of this paragraph shall be subject to appeal.

Starting an Arbitration. If you or we elect to arbitrate a claim, the electing party must notify the other party in writing. This notice can be given after the 
beginning of a lawsuit and can be given in papers filed in the lawsuit. Otherwise, your notice must be sent to GE Money Bank, Legal Operation, P.O. Box 29110, 
Shawnee Mission, KS 66201, ATTN: ARBITRATION DEMAND and our notice must be sent to the most recent address for you in our files. The party seeking 
arbitration must select as the arbitration administrator either the American Arbitration Association (“AAA”), 1633 Broadway, 10th Floor, New York, NY 10019, 
www.adr.org, (800) 778-7879, or JAMS, 620 Eighth Avenue, 34th Floor, New York, NY 10018, www.jamsadr.com, (800) 352-5267. If neither the AAA nor JAMS 
is able or willing to handle the dispute, then the parties will resolve their dispute in court.

The  arbitration  administrator  will  appoint  the  arbitrator  and  tell  the  parties  what  to  do  next.  The  arbitrator  must  be  a  lawyer  with  at  least  ten  years  legal 
experience. In making decisions or awarding remedies, the arbitrator must apply the same law and legal principles that would apply in court, but may use 
different procedural rules. If the administrator’s rules conflict with this Provision, this Provision will control.

Arbitration Location and Fees. The arbitration will take place by phone or at a location reasonably convenient to you. Upon your request, we will normally 
pay all the fees the administrator or arbitrator charges, if we believe you are acting in good faith. We will always pay these arbitration costs, as well as your legal 
fees and costs, to the extent required under applicable law or in order for this Provision to be enforced.

Governing Law. This Provision is governed by the Federal Arbitration Act (the “FAA”). Utah law shall apply to the extent state law is relevant under Section 2 
of the FAA in determining the validity of this Provision. The arbitrator must follow: (1) the substantive law, consistent with the FAA, that would apply if the matter 
had been brought in court; (2) this Provision; and (3) the administrator’s rules. The arbitrator’s decision will be final and binding, except for any appeal right under 
the FAA. Any court with jurisdiction may enter judgment upon the arbitrator’s award.

Rejecting this Provision. You may reject this Provision, in which case only a court may be used to resolve any dispute or claim. Rejection will not 
affect any other aspect of the cardholder agreement. To reject, you must send us a notice within 60 days after you open your account or we first provide you 
with a right to reject this Provision. The notice must include your name, address, and account number and be mailed to GE Money Bank, P.O. Box 965012, 
Orlando, FL 32896-5012. This is the only way you can reject this Provision.

24. WAIVER. We may decide to give up any of our rights under this Agreement. This includes our right to impose the full amount of any charge. If we do, we do 
not give up any of our other rights under this Agreement. If we give up any of our rights in one situation, we do not give up the same right in another situation. 
Except as we may agree in a signed writing, we do not give up any rights if we (a) accept a late or partial payment, (b) accept a check or other payment marked 
“payment in full” or tendered with other conditions or limitations, (c) extend the due date of any payment due under this Agreement, and/or (d) release any 
collateral or person responsible for your obligations under this Agreement.

25. ASSIGNMENT. We may sell, assign or transfer any or all of our rights or duties under this Agreement or your account. This includes our rights to payments. 
We do not have to give you prior notice of such action. You may not sell, assign or transfer any of your rights or duties under this Agreement or your account.

26. SEVERABILITY. If any part of this Agreement is found to be void or unenforceable under applicable law, all other parts of this Agreement will still apply.

27. ENTIRE AGREEMENT. This Agreement, along with the other documents listed in section 1 above, are the entire Agreement between you and us relating 
to your account. These documents replace any other agreement relating to your account that you and we made earlier or at the same time. This Agreement 
may not be changed except as provided in this Agreement.

Your Billing Rights: Keep this Document for Future Use

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement

If you think there is an error on your statement, write to us at:

GE Money Bank 
P.O. Box 965003 
Orlando, FL 32896-5003

In your letter, give us the following information:

•	 Account information: Your name and account number.

•	 Dollar amount: The dollar amount of the suspected error.

•	 Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.

You must contact us:

•	 Within 60 days after the error appeared on your statement.

•	 At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to 
pay the amount in question.

What Will Happen After We Receive Your Letter

When we receive your letter, we must do two things:

1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error.

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:

•	 We cannot try to collect the amount in question, or report you as delinquent on that amount.

•	 The charge in question may remain on your statement, and we may continue to charge you interest on that amount.

•	 While you do not have to pay the amount in question, you are responsible for the remainder of your balance.

•	 We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:

•	 If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.

•	 If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement 

of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot 
report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, 
and we must let those organizations know when the matter has been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the 
merchant, you may have the right not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more 
than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold 
you the goods or services.)

2.  You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card 

account do not qualify.

3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:

GE Money Bank 
P.O. Box 965003 
Orlando, FL 32896-5003

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that 
point, if we think you owe an amount and you do not pay, we may report you as delinquent.

FR833282333_AEO, INC. CREDIT CARD
T&C PLCC PDF
08/11