FR833282333_THE JCPENNEY REWARDS CREDIT CARD
T&C PLCC PDF
08/11

GE MONEY BANK 
THE JCPENNEY REWARDS CREDIT CARD PRICING INFORMATION 

Interest Rates and Interest Charges

Annual Percentage Rate 
(APR) for Purchases

26.99%
The daily rate for purchases is .07395%.

How to Avoid Paying Interest

Your due date is at least 23 days after the close of each billing cycle. We will not charge 
you any interest on purchases if you pay your entire balance by the due date each month.

Minimum Interest Charge

If you are charged interest, the charge will be no less than $2.00.

Fees

Penalty Fees

•	Late Payment

Up to $35

How We Will Calculate Your Balance: We use a method called “daily balance”.

During billing cycles in which interest is charged, for each balance type on your account we figure the interest charge on your 
account by applying the daily rate to the “daily balance” of your account for each day in the billing cycle. A separate daily balance 
will be calculated for the following balance types: purchases and other balances that are subject to different interest rates, Major 
Purchase Charges or special promotions.

To calculate the daily interest charge, we do the following steps each day for each balance type:

•		First,	we	determine	the	“daily	balance”.	To	determine	the	daily	balance,	we	take	the	beginning	balance	each	day,	add	any	
new charges and fees posted that day, and subtract any payments and credits posted that day. This gives us the daily 
balance. Insurance premiums, if any, are not included in the daily balance subject to interest charge.

We apply fees among various balance types as follows:

(a) late payment fees are treated as new purchases; and

(b) debt cancellation fees are added to the Regular Charge balance.

•		Second,	we	calculate	the	amount	of	interest	charged.	To	do	this,	we	multiply	the	applicable	daily	rate	by	each	daily	balance	

on your account.

•	Third,	we	add	the	interest	amount	to	the	daily	balance,	and	the	sum	will	become	the	beginning	balance	for	the	following	day.

Your interest charge for the billing cycle is the sum of the interest amounts that were charged each day during the billing cycle 
for each balance type.

THE JCPENNEY REWARDS CREDIT CARD ACCOUNT AGREEMENT

1. CONTRACT. This Agreement (“Agreement”) is a contract for the extension of credit. It controls your JCPenney Rewards credit card account. This Agreement 
includes this document and the following documents:

•	The	application	or	any	other	document	you	submitted	to	us	in	connection	with	the	account;	and

•	The	privacy	policy	that	is	enclosed	with	or	attached	to	this	document.

By opening or using your account, you agree to the terms of this Agreement. This Agreement starts when (i) you give us an account application we approve or 
(ii) you use your account or let someone else use it, whichever occurs first.

2.  PARTIES.	 The	 parties	 to	 this	 Agreement	 are	 you	 and	 GE	 Money	 Bank.	 GE	 Money	 Bank	 is	 located	 at	 170	 West	 Election	 Road,	 Suite	 125,	 
Draper,	Utah	84020.	GE	Money	Bank	sometimes	is	called	“us”,	“we”	or	“our”	in	this	Agreement,	and	all	persons	who	we	approve	to	use	the	account	may	be	
referred to as “you” or “your”.

3. PROMISE TO PAY. You promise to pay us for all credit that we extend on your account, including credit extended when you let another person use your 
account. You also promise to pay us for all other amounts owed to us under this Agreement.

4. CHANGING TERMS.	Subject	to	the	requirements	and	limitations	of	applicable	law,	we	may	change,	add	to	or	delete	any	of	the	terms	of	this	Agreement,	
including the interest rates, fees and charges.

5. GOVERNING LAW. Except as provided in the Dispute and Claim Resolution (Including Arbitration) provision, this Agreement and your account are governed 
by federal law and, to the extent state law applies, the laws of Utah without regard to its conflicts of law principles. This Agreement has been accepted by us 
in Utah.

6. CREDIT CARD. We have issued or will send you a JCPenney Rewards credit card for your use. You are not permitted to allow anyone else to use your credit 
card,	but	if	you	do,	you	will	be	responsible	for	such	use.	You	will	destroy	all	the	credit	card(s)	issued	on	your	account	if	we	ask	you	to	do	so.

7.  AUTHORIZED  USER/JOINT  ACCOUNT.	 If	 you	 ask	 us	 to	 send	 a	 credit	 card	 to	 another	 person	 that	 you	 want	 to	 let	 use	 your	 account,	 you	 will	 be	
responsible for all transactions made by that person. That person will be considered an authorized user. If another person is approved on the account, that 
person will be considered a joint accountholder. Each joint accountholder may use the account and agrees to the terms of this Agreement. No matter which 
joint	accountholder	uses	the	account,	each	of	you	must	pay	back	the	full	amount	owed	on	the	account.	We	may	treat	each	of	you	as	one	accountholder.	For	
example, giving notice to one of you is considered the same as giving notice to both of you. Also, we may follow the instructions that we get from one of you 
even if they differ from instructions given by the other accountholder.

8. USING YOUR ACCOUNT.	You	may	use	your	account	only	as	stated	in	this	Agreement.	You	may	use	your	account	to	make	purchases	of	goods	or	services	
from	JCPenney	Stores,	jcp.com,	Catalog,	or	other	companies	authorized	to	accept	the	JCPenney	Rewards	credit	card.	There	are	two	types	of	purchases	that	may	
be made from JCPenney: Regular Charges and Major Purchase Charges. Merchandise that is identified as a Major Purchase Charge item can be charged to your 
account as a Major Purchase Charge. All other charges are Regular Charges. You may use your account only for lawful personal, family or household purposes.

9. CREDIT LIMITS.

A. Assigning Credit Limit. We will assign a credit limit on your account. This is the highest amount of total credit we will extend to you on your account. We 
may increase or decrease this limit at any time.

B. Exceeding your Credit Limit. We may refuse to authorize you to use your account if that use (including any fees associated with that use) will cause the 
total you will owe on your account to be more than your credit limit. If we approve a purchase that causes the total you will owe on your account to be more 
than your credit limit, we do not give up any of our rights under this Agreement and we do not treat it as an increase in your credit limit.

C. Limiting Purchases. We reserve the right to not approve purchases on your account. To prevent fraud, we may also limit the number or dollar amount of 
purchases	you	can	make	in	a	particular	amount	of	time.

10. INTEREST. This section explains (i) the interest rates that will apply to your account, (ii) when interest will be charged on your account, and (iii) how the 
amount of interest is calculated. Interest will be imposed in amounts or at rates not in excess of those permitted by applicable law.

A. Rates. The following rate applies to purchases. The Annual Percentage Rate (APR) applicable to your account is shown in the table at the beginning of this 
Agreement and will also be shown on your billing statement. 

We	calculate	interest	on	the	balance	of	your	account	each	day.	We	use	a	daily	rate	to	calculate	the	interest	each	day.	The	daily	rate	is	equal	to	the	APR	divided	
by 365.

Purchase Rate. The daily rate for purchases is .07395% (APR 26.99%).

B. When We Charge Interest.	We	charge	interest	on	your	purchases	from	the	date	you	make	the	purchase	until	you	pay	the	purchase	in	full,	except	as	set	
forth below:

•		We	will	not	charge	you	interest	during	a	billing	cycle	on	any	purchases	(i)	if	you	had	no	balance	at	the	beginning	of	the	billing	cycle,	or	(ii)	if	you	had	such	a	

balance, that balance was satisfied in full by payments and credits by the due date in that billing cycle.

•		We	will	credit,	as	of	the	beginning	of	the	billing	cycle,	any	payment	you	make	by	the	due	date	that	we	allocate	to	purchases	(i)	if	you	had	no	balance	at	the	
beginning of the previous billing cycle, or (ii) if you had such a balance, that balance was satisfied in full by payments and credits by the due date in the 
previous billing cycle.

C. How We Calculate Interest. During billing cycles in which interest is charged, for each balance type on your account we figure the interest charge on your 
account by applying the daily rate to the “daily balance” of your account for each day in the billing cycle. A separate daily balance will be calculated for the 
following balance types: purchases and other balances that are subject to different interest rates, Major Purchase Charges or special promotions.

To calculate the daily interest charge, we do the following steps each day for each balance type:

•		First,	we	determine	the	“daily	balance”.	To	determine	the	daily	balance,	we	take	the	beginning	balance	each	day,	add	any	new	charges	and	fees	posted	
that day, and subtract any payments and credits posted that day. This gives us the daily balance. Insurance premiums, if any, are not included in the daily 
balance subject to interest charge.

We apply fees among various balance types as follows:

(a) late payment fees are treated as new purchases; and

(b) debt cancellation fees are added to the Regular Charge balance.

•	Second,	we	calculate	the	amount	of	interest	charged.	To	do	this,	we	multiply	the	applicable	daily	rate	by	each	daily	balance	on	your	account.

•	Third,	we	add	the	interest	amount	to	the	daily	balance,	and	the	sum	will	become	the	beginning	balance	for	the	following	day.

Your interest charge for the billing cycle is the sum of the interest amounts that were charged each day during the billing cycle for each balance type. We charge 
a minimum of $2.00 of interest in any billing cycle in which you owe interest and this charge is added proportionately to each balance type.

11. FEES. We charge the following fees. The table at the beginning of this Agreement shows the amount of each fee.

Penalty Fees.

A Late Payment Fee if we do not receive at least the total minimum payment due on your account as shown on your billing statement by 5:00 p.m. (ET) on 
the	due	date.	The	amount	of	the	late	payment	fee	will	be	equal	to:	(1)	$25	if	you	have	paid	at	least	your	total	minimum	payment	due	by	the	due	date	in	each	of	
the prior six billing cycles or (2) $35 if you have failed to pay at least the total minimum payment due by the due date in any one or more of the prior six billing 
cycles. However, if the late payment fee would exceed the total minimum payment for which the late payment fee is assessed, the amount of the late payment 
fee	will	instead	be	equal	to	the	amount	of	the	total	minimum	payment	that	was	due.

12. PAYMENTS.

A. Required Payment and Crediting of Payment. Each billing cycle you must pay at least the total minimum payment by 5:00 p.m. (ET) on the payment 
due date. You may at any time pay, in whole or in part, the total unpaid balance without any additional charge for prepayment. If you have a balance subject 
to interest, earlier payment may reduce the amount of interest you pay. Any payments received after 5:00 p.m. (ET) will be credited as of the next day. We may 
delay	making	credit	available	on	your	account	in	the	amount	of	your	payment.

B. Minimum Payment. Your total minimum payment will be calculated as shown below. Your total minimum payment will not be less than the total of any 
unpaid interest and insurance premiums due. If your new balance on your billing statement is less than the amount in section 1.(a) below, then your total 
minimum	payment	will	be	equal	to	the	new	balance.	Your	total	minimum	payment	will	be:

1. The greater of:

(a) $25, or $35 if you have failed to pay at least the total minimum payment due by the due date in any one or more of the prior six billing cycles, or

(b)  the sum of any past due amounts, any credit insurance premiums, the minimum payment on the Regular Charge balance, and the minimum payment 

on the Major Purchase Charge balance, calculated as follows:

(i) for the Regular Charge balance, 5% of the new Regular Charge balance, rounded down to the whole dollar;

(ii)  for the Major Purchase Charge balance, 2.5% of your highest Major Purchase Charge balance since your Major Purchase Charge balance was zero, 

rounded down to the whole dollar.

OR

2.		If	you	are	charged	a	late	payment	fee	during	a	billing	cycle,	for	the	next	four	months,	we	will	make	the	following	calculation	each	month	as	long	as	you	
make	at	least	the	total	minimum	payment	each	month	as	shown	in	section	1	above.	We	will	calculate	if	the	total	of	your	payments	is	at	least	equal	to	the	
sum of the following: (A) the interest billed on your statement each month, plus (B) 1% of the new balance shown on your billing statement each month, 
plus (C) the late payment fee that was assessed in the billing cycle before the four-month period. If for the four month period the sum of your payments is 
not	at	least	equal	to	the	sum	of	A,	B	and	C,	then	your	total	minimum	payment	for	future	billing	cycles	will	be	the	greater	of	either:

(a) the minimum payment calculation shown in section 1 above, or

(b) the sum of:

(i)  1% of the new balance shown on your billing statement plus interest and late payment fees charged to your account in the current billing cycle, 

rounded	down	to	the	whole	dollar;	PLUS

(ii) any past due amounts.

C. How to Make a Payment.	To	make	a	payment	you	must	follow	all	the	instructions	below	and	the	instructions	on	your	billing	statement.	If	you	do	not,	
crediting of your payment to your account may be delayed up to five days.

1. Do the following:	(a)	make	your	payment	in	United	States	dollars	by	check,	money	order,	or	similar	instrument	from	a	bank	located	in	the	U.S.;	(b)	send	
the payment coupon from your billing statement with your payment; (c) send the payment and payment coupon in the envelope provided with your billing 
statement to the payment address listed on your billing statement; and (d) send only one payment and one payment coupon in each envelope. Alternatively 
you	may	make	your	payment	online	at	the	website	address	shown	on	your	billing	statement,	provided	you	make	your	payment	in	United	States	dollars	from	a	
bank	located	in	the	U.S.

2. Do not do the following: (a) staple, paper clip, tape or fold your payment or payment coupon; (b) include any other papers or items with your payment; or 
(c) send us cash.

D. Other Ways to Make a Payment.	JCPenney	stores	take	payments	that	you	make	to	them	as	a	convenience	to	you.	We	may	not	credit	those	payments	
to	your	account	until	we	receive	them.	Under	ordinary	circumstances,	any	payment	made	at	a	JCPenney	store	will	be	credited	as	of	the	day	you	make	such	
payment	in	the	store.	We	may	allow	you	to	make	payments	over	the	phone	as	an	accommodation	to	you,	but	we	may	charge	you	a	fee	to	do	so.

E. Disputed Amounts. If you send us correspondence about a disputed amount, you must send it to the address for billing inquiries shown on your 
billing statement. You may not send it to the payment address shown on your billing statement. By “disputed amount”, we mean a payment of 
less than the full balance on your account that is labeled as “payment in full” or similar language, or is given to us as full satisfaction of a disputed 
amount, or is given to us with other conditions or limitations. We may accept these types of payments without giving up any of our rights.

F. Authorization.	When	you	provide	a	check	as	payment,	you	authorize	us	either	to	use	information	from	your	check	to	make	a	one-time	electronic	fund	transfer	
from	your	account	or	to	process	the	payment	as	a	check	transaction.	When	we	use	information	from	your	check	to	make	an	electronic	fund	transfer,	funds	may	
be	withdrawn	from	your	account	as	soon	as	the	same	day	we	receive	your	payment,	and	you	will	not	receive	your	check	back	from	your	financial	institution.

G. Payment Allocation.	We	reserve	the	right	to	select	the	method	by	which	the	required	total	minimum	payment	is	allocated	to	different	balances	on	your	
account.	Some	or	all	of	the	required	total	minimum	payment	on	your	account	will	be	applied	to	lower	APR	balances	before	higher	APR	balances.	The	payment	
allocation	method	that	we	use	may	result	in	higher	interest	on	your	account	or	reduced	savings	attributable	to	any	special	promotions.	Any	payment	you	make	
in	excess	of	the	required	total	minimum	payment	will	be	allocated	to	balances	with	higher	APRs	before	balances	with	lower	APRs,	unless	applicable	law	requires	
or permits otherwise (such as when your account has a certain type of special promotion).

13. SPECIAL PROMOTIONS. At times, we may offer you special promotions when you use your account for certain transactions. These special promotions 
will have some terms that are different from the terms in this Agreement. The provisions of this Agreement apply to any special promotion, unless otherwise 
provided under the terms of the special promotion. Please see any special promotion advertising (including in-store signs) or other disclosures provided to you 
for the full terms of any special promotion offered.

14. UNAUTHORIZED USE. If you notice the loss or theft of your credit card or possible unauthorized use of your card, you should call us immediately at: 
1-800-542-0800	(Puerto	Rico	and	U.S.	Virgin	Islands	residents,	call	1-800-981-8400).

You will not be liable for any unauthorized use on your account. 

You agree that unauthorized use does not include use by a person to whom you have given your card or allowed to use your account. You will be responsible 
for all use by such a person.

15. YOUR CREDIT REPORTS AND ACCOUNT INFORMATION. 

A. Using and Sharing Your Information.	When	you	applied	for	an	account	you	gave	us	information	about	yourself.	You	also	agreed	that	we	could	ask	
others	for	information	about	your	creditworthiness	and	that	we	could	ask	consumer	reporting	agencies	for	your	consumer	report.	We	use	this	information	
in considering your application. We also use this information for any updates, renewals or extensions of credit on your account. We use this information to 
review and collect your account. We use this information to provide you with offers. We may give information about you or your account to consumer reporting 
agencies and other proper parties. This information may include your performance under this Agreement.

B. Inaccurate Information. Tell us if you think we reported wrong information about you to a consumer reporting agency (also called a credit 
bureau).  Write  to  us  at  P.O.  Box  965007,  Orlando,  FL  32896-5007  (Puerto  Rico  and  U.S.  Virgin  Islands  residents,  write  to  P.O.  Box  364788,  
San Juan, PR 00936-4788). In your written communication, tell us what information is wrong and why you think it is wrong. If you have a copy 
of the credit report that includes the wrong information, send a copy of it with your written communication. We may report information about 
your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.

16. USE OF INFORMATION ABOUT YOU AND YOUR ACCOUNT. You authorize and direct us to give information about you and your account to JCPenney 
and  its  affiliates  and  licensees  (the  “JCPenney  Family”).  The  JCPenney  Family  will  use  the  information  in  connection  with  JCPenney  credit  programs.  The 
JCPenney	Family	will	also	use	the	information	for	things	like	creating	and	updating	their	customer	records	for	you,	assisting	them	in	better	serving	you,	and	
providing you with notices of special promotions, catalogs and tailored offerings. We will use information about you and your account as set forth in the privacy 
policy that is attached to or enclosed with this document.

17. CHANGE OF ADDRESS/PHONE NUMBER. You agree to tell us right away if you change your address or phone number(s). We will contact you at the 
address in our records until we are able to update our records with your new address.

18. CONSENT TO COMMUNICATIONS. You consent to us contacting you using all channels of communication and for all purposes (including collection 
purposes), using all contact information you provide to us. You also consent to us and any other owner or servicer of your account contacting you about your 
account, including using text messages, any automatic telephone dialing system and/or an artificial or prerecorded voice when contacting you, even if you are 
charged for the call under your phone plan. You are responsible for any charges for contacting you that may be billed to you by your communications carriers.

19. TELEPHONE MONITORING.	For	quality	control	purposes,	you	permit	our	employees,	agents,	and	representatives	to	listen	to	or	record	telephone	calls	
between you and us.

20. CLOSING YOUR ACCOUNT.

A. When You May Close Your Account.	You	may	close	your	account	at	any	time	by	writing	or	calling	us	and	asking	us	to	close	your	account.	You	must	send	
this	writing	to	the	Customer	Service	address	shown	on	your	billing	statement	or	call	us	at	the	customer	service	number	shown	on	your	billing	statement.	We	
will	close	your	account	after	we	get	your	request.

B. When We May Close Your Account.	Subject	to	the	requirements	and	limitations	of	applicable	law,	we	may	close	your	account	at	any	time	and	for	any	reason.

C. After You or We Close Your Account. If you or we close your account, you must stop using it. You will still have to pay us the full amount you owe on your 
account. This Agreement controls your account until you pay it in full.

21. DEFAULT.	Subject	to	the	requirements	and	limitations	of	applicable	law,	you	are	in	default	if	you:

•	Make	a	late	payment;

•	Do	not	follow	any	other	term	of	this	Agreement;	or

•	Become	bankrupt	or	insolvent.

If	you	default	or	upon	your	death,	we	may,	subject	to	the	requirements	and	limitations	of	applicable	law:	(i)	make	the	full	amount	owing	on	your	account	due	right	
away;	(ii)	bring	a	legal	action	to	collect	all	amounts	owed;	and/or	(iii)	take	any	action	allowed	by	law.	We	may	also	reduce	your	credit	limit	or	close	your	account	
at any time whether or not you are in default.

22. COLLECTION COSTS.	If	we	ask	an	attorney	to	collect	your	account,	we	may	charge	you	our	collection	costs.	Collection	costs	may	include	court	costs	
and	reasonable	attorneys’	fees.	We	will	charge	these	costs	only	if	the	attorney	we	ask	to	collect	is	not	our	salaried	employee	and	the	law	allows	us	to	do	so.

23. DISPUTE AND CLAIM RESOLUTION (INCLUDING ARBITRATION) PROVISION. 

General/Requirement to Arbitrate. PLEASE READ THIS PROVISION CAREFULLY. UNLESS YOU SEND US THE REJECTION NOTICE DESCRIBED 
BELOW, THIS PROVISION WILL APPLY TO YOUR ACCOUNT, AND MOST DISPUTES BETWEEN YOU AND US WILL BE SUBJECT TO INDIVIDUAL 
ARBITRATION. THIS MEANS THAT: (1) NEITHER A COURT NOR A JURY WILL RESOLVE ANY SUCH DISPUTE; (2) YOU WILL NOT BE ABLE TO 
PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING; (3) LESS INFORMATION WILL BE AVAILABLE; AND (4) APPEAL RIGHTS WILL BE 
LIMITED. This Provision replaces any existing arbitration provision with us and will stay in force no matter what happens to your Account, including termination.

Upon demand, and except as otherwise provided below, you and we must arbitrate individually any dispute or claim between you, any joint cardholder and/or 
any additional cardholder, on the one hand; and us, our affiliates, agents and/or JCPenney, on the other hand, if the dispute or claim arises from or relates to 
your	Account.	However,	we	will	not	require	you	to	arbitrate:	(1)	any	individual	case	in	small	claims	court	or	your	state’s	equivalent	court,	so	long	as	it	remains	an	
individual case in that court; or (2) any claim by us that only involves our effort to collect money you owe us. However, if you respond to a collection lawsuit by 
claiming	that	we	engaged	in	any	wrongdoing,	we	may	require	you	to	arbitrate.

YOU AGREE NOT TO PARTICIPATE IN A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION AGAINST US IN COURT OR 
ARBITRATION. ALSO, YOU MAY NOT BRING CLAIMS AGAINST US ON BEHALF OF ANY CARDHOLDER WHO IS NOT A JOINT OR ADDITIONAL 
CARDHOLDER WITH YOU ON YOUR ACCOUNT (AN “UNRELATED CARDHOLDER”), AND YOU AGREE THAT NO UNRELATED CARDHOLDER 
MAY BRING ANY CLAIMS AGAINST US ON YOUR BEHALF. CLAIMS BY YOU AND BY AN UNRELATED CARDHOLDER MAY NOT BE JOINED IN 
A SINGLE ARBITRATION.

Only a court may decide whether any part of this paragraph is enforceable. If it is finally determined that this paragraph is not fully enforceable, only this sentence 
of the Provision will remain in force and the remainder of the Provision will be null and void, provided that the court’s determination concerning the enforceability 
of this paragraph shall be subject to appeal.

Starting an Arbitration. If you or we elect to arbitrate a claim, the electing party must notify the other party in writing. This notice can be given after the 
beginning	of	a	lawsuit	and	can	be	given	in	papers	filed	in	the	lawsuit.	Otherwise,	your	notice	must	be	sent	to	GE	Money	Bank,	Legal	Operation,	P.O.	Box	29110,	
Shawnee	Mission,	KS	66201,	ATTN:	ARBITRATION	DEMAND,	and	our	notice	must	be	sent	to	the	most	recent	address	for	you	in	our	files.	The	party	seeking	
arbitration	must	select	as	the	arbitration	administrator	either	the	American	Arbitration	Association	(“AAA”),	1633	Broadway,	10th	Floor,	New	York,	NY	10019,	
www.adr.org,	(800)	778-7879,	or	JAMS,	620	Eighth	Avenue,	34th	Floor,	New	York,	NY	10018,	www.jamsadr.com,	(800)	352-5267.	If	neither	the	AAA	nor	JAMS	
is able or willing to handle the dispute, then the parties will resolve their dispute in court.

The  arbitration  administrator  will  appoint  the  arbitrator  and  tell  the  parties  what  to  do  next.  The  arbitrator  must  be  a  lawyer  with  at  least  ten  years  legal 
experience.	In	making	decisions	or	awarding	remedies,	the	arbitrator	must	apply	the	same	law	and	legal	principles	that	would	apply	in	court,	but	may	use	
different procedural rules. If the administrator’s rules conflict with this Provision, this Provision will control.

Arbitration Location and Fees.	The	arbitration	will	take	place	by	phone	or	at	a	location	reasonably	convenient	to	you.	Upon	your	request,	we	will	normally	
pay all the fees the administrator or arbitrator charges, if we believe you are acting in good faith. We will always pay these arbitration costs, as well as your legal 
fees	and	costs,	to	the	extent	required	under	applicable	law	or	in	order	for	this	Provision	to	be	enforced.

Governing Law.	This	Provision	is	governed	by	the	Federal	Arbitration	Act	(the	“FAA”).	Utah	law	shall	apply	to	the	extent	state	law	is	relevant	under	Section	2	
of the FAA in determining the validity of this Provision. The arbitrator must follow: (1) the substantive law, consistent with the FAA, that would apply if the matter 
had been brought in court, (2) this Provision, and (3) the administrator’s rules. The arbitrator’s decision will be final and binding, except for any appeal right under 
the FAA. Any court with jurisdiction may enter judgment upon the arbitrator’s award.

Rejecting this Provision. You may reject this Provision, in which case only a court may be used to resolve any dispute or claim. Rejection will not affect 
any other aspect of the cardholder agreement. To reject, you must send us a notice within 60 days after you open your account or we first provide you with 
a	 right	 to	 reject	 this	 Provision.	 The	 notice	 must	 include	 your	 name,	 address,	 and	 account	 number	 and	 be	 mailed	 to	 GE	 Money	 Bank,	 P.O.	 Box	 965012,	 
Orlando, FL 32896-5012. This is the only way you can reject this Provision.

24. WAIVER. We may decide to give up any of our rights under this Agreement. This includes our right to impose the full amount of any charge. If we do, we do 
not give up any of our other rights under this Agreement. If we give up any of our rights in one situation, we do not give up the same right in another situation. 
Except	as	we	may	agree	in	a	signed	writing,	we	do	not	give	up	any	rights	if	we	(a)	accept	a	late	or	partial	payment,	(b)	accept	a	check	or	other	payment	marked	
“payment in full” or tendered with other conditions or limitations, (c) extend the due date of any payment due under this Agreement, and/or (d) release any 
collateral or person responsible for your obligations under this Agreement.

25. ASSIGNMENT. We may sell, assign or transfer any or all of our rights or duties under this Agreement or your account. This includes our rights to payments. 
We do not have to give you prior notice of such action. You may not sell, assign or transfer any of your rights or duties under this Agreement or your account.

26. SEVERABILITY. If any part of this Agreement is found to be void or unenforceable under applicable law, all other parts of this Agreement will still apply.

27. ENTIRE AGREEMENT. This Agreement, along with the other documents listed in section 1 above, are the entire agreement between you and us relating 
to your account. These documents replace any other agreement relating to your account that you and we made earlier or at the same time. This Agreement 
may not be changed except as provided in this Agreement.

Your Billing Rights: Keep this Document for Future Use

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement

If	you	think	there	is	an	error	on	your	statement,	write	to	us	at:

GE	Money	Bank
P.O. Box 965008
Orlando, FL 32896-5008

In your letter, give us the following information:

•	Account information: Your name and account number.

•	Dollar amount: The dollar amount of the suspected error.

•	Description of problem:	If	you	think	there	is	an	error	on	your	bill,	describe	what	you	believe	is	wrong	and	why	you	believe	it	is	a	mistake.

You must contact us:

•	Within	60	days	after	the	error	appeared	on	your	statement.

•	At	least	3	business	days	before	an	automated	payment	is	scheduled,	if	you	want	to	stop	payment	on	the	amount	you	think	is	wrong.

You	must	notify	us	of	any	potential	errors	in	writing.	You	may	call	us,	but	if	you	do	we	are	not	required	to	investigate	any	potential	errors	and	you	may	have	to	
pay	the	amount	in	question.

What Will Happen After We Receive Your Letter

When we receive your letter, we must do two things:

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error.

2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:

•	We	cannot	try	to	collect	the	amount	in	question,	or	report	you	as	delinquent	on	that	amount.

•	The	charge	in	question	may	remain	on	your	statement,	and	we	may	continue	to	charge	you	interest	on	that	amount.

•	While	you	do	not	have	to	pay	the	amount	in	question,	you	are	responsible	for	the	remainder	of	your	balance.

•	We	can	apply	any	unpaid	amount	against	your	Credit	Limit.

After we finish our investigation, one of two things will happen:

•	If we made a mistake:	You	will	not	have	to	pay	the	amount	in	question	or	any	interest	or	other	fees	related	to	that	amount.

•	If we do not believe there was a mistake:	You	will	have	to	pay	the	amount	in	question,	along	with	applicable	interest	and	fees.	We	will	send	you	a	statement	
of	the	amount	you	owe	and	the	date	payment	is	due.	We	may	then	report	you	as	delinquent	if	you	do	not	pay	the	amount	we	think	you	owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot 
report	you	as	delinquent	without	also	reporting	that	you	are	questioning	your	bill.	We	must	tell	you	the	name	of	anyone	to	whom	we	reported	you	as	delinquent,	
and	we	must	let	those	organizations	know	when	the	matter	has	been	settled	between	us.

If	we	do	not	follow	all	of	the	rules	above,	you	do	not	have	to	pay	the	first	$50	of	the	amount	you	question	even	if	your	bill	is	correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the 
merchant, you may have the right not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more 
than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold 
you the goods or services.)

2.		You	must	have	used	your	credit	card	for	the	purchase.	Purchases	made	with	Cash	Advances	from	an	ATM	or	with	a	check	that	accesses	your	credit	card	

account	do	not	qualify.

3. You must not yet have fully paid for the purchase. If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:

GE	Money	Bank
P.O. Box 965008
Orlando, FL 32896-5008

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that 
point,	if	we	think	you	owe	an	amount	and	you	do	not	pay,	we	may	report	you	as	delinquent.

FR833282333_THE JCPENNEY REWARDS CREDIT CARD
T&C PLCC PDF
08/11