Cardholder	  
Agreement 

CARDHOLDER AGREEMENT 
Defined terms—The following terms have 
defined meanings in this agreement: "Account" 
means the credit Account regulated by this 
agreement, "Card" means the plastic cards 
issued under this agreement, including the 
numbers printed on these plastic cards; "we," 
"us" and "our" mean the financial institution 
appearing on the face of a Card; "you" and "your" 
mean anyone who signs an application for this 
Account or is a guarantor of this Account; and 
"Approval Letter" means our letter to you 
approving your application and describing some 
of the terms of the Account (the "Approval Letter" 
which is part of the agreement). 
By signing, using or activating a Card, you accept 
the terms and conditions of this agreement and of 
the Approval Letter. If any provision of this 
agreement is determined to be unlawful, the rest 
of the agreement will stand and the unlawful 
provision will be deemed amended to conform to 
applicable law. All Cards are our property and 
must be returned to us immediately according to 
our instructions, and we may repossess a Card at 
any time in our sole discretion. 
1. Promise to pay—You agree to pay us the 
total amount of purchases, cash advances, 
finance charges or other fees or charges which 
arise from use of a Card by you or any other 
person, unless the other person does not have 
actual, implied, or apparent authority for such use 
and you receive no personal benefit from the use. 
You agree to be jointly and severally liable with 
anyone else who has made the same promise. 
2. Credit limit—Your credit limit is stated on the 
credit card carrier, as well as on your monthly 
statement. You promise to make purchases and 
cash advances only up to your credit limit. Your 
promise to pay continues to apply even if the 
amount due exceeds your credit limit. Obtaining 
credit in excess of your credit limit does not 
increase your credit limit. We can change your 
credit limit at any time to any amount (including 
zero). We will state the new credit limit on your 

next monthly statement. 
3. Purchases and cash advances—You may 
use your Card, up to your credit limit, to buy or 
lease goods, services or insurance wherever the 
Card is honored. You may also use your Card to 
get a cash advance from participating financial 
institutions. However, you agree not to use your 
Card for any transaction that is illegal under 
applicable federal, state or local law, and you 
understand that any such use will constitute an 
event of default under this agreement. We are not 
responsible for the refusal of anyone to honor 
your Card. 
4. Monthly statements—We will send you a 
statement at the end of each billing cycle in which 
the Account has a balance. Each monthly 
statement will show purchases, cash advances, 
payments, adjustments, fees, debits and credits 
made to the Account during the billing cycle. 
Each monthly statement will also show the new 
balance, the finance charge for the billing cycle, 
the minimum amount you must pay, and the 
deadline for our receipt of your payment, which 
will be 25 days after the last day covered by the 
statement. 

5. Payments—You agree to make the minimum 
monthly payments that are described in the 
Approval Letter, and to make all payments on this 
Account at the address specified on your monthly 
statement. Your payments will be applied to the 
balance due on this Account in the following 
order: a) finance charges on previously billed 
cash advances, b) finance charges on previously 
billed purchases, c) unpaid annual membership 
fees, d) purchases subject to a lower interest rate 
than normal as a result of a special promotion, e) 
amounts due on previously billed cash advances, 
f) amounts due on previously billed purchases, g) 
amounts due on most recently billed cash 
advances, and h) amounts due on most recently 
billed purchases subject to the normal interest 
rate. We may accept late payments, partial 
payments, post-dated checks, or any form of 
payment containing a restrictive endorsement, 
without losing any of our rights under this 
agreement. Our acceptance of checks or money 
orders labeled "payment in full" or words to that 
effect, will not constitute an accord and 
satisfaction nor a waiver of any rights we have to 
receive full payment. 
6. Periodic finance charge—The periodic 
finance charge rate is stated as an annual 
percentage rate and as a monthly periodic rate 
on the Approval Letter and on your monthly 
statement. The periodic finance charge for each 
billing cycle will be computed by multiplying the 
periodic finance charge rate times the average 
daily balance of your Account during that cycle. 
We get the "average daily balance" by adding 
together the daily balance for each day in a cycle 
and dividing the total by the number of days in 

 
 
that cycle. The minimum finance charge for a 
statement period during which there is a finance 
charge is stated on the Approval Letter. We get 
the "daily balance" of the Account by using one of 
the following methods: 
A. Payment within the grace period 
method—If the Approval Letter specifies a 
grace period in the paragraph labeled 
"Annual Percentage Rate," and the new 
balance shown on a monthly statement is 
paid in full by the payment due date shown on 
the statement, then no finance charge will be 
imposed on the purchases itemized on that 
statement. If this is the case, then we get the 
"daily balance" of the Account for each day by 
adding to the beginning balance all cash 
advances and other debits (other than 
purchases) and deducting all payments and 
other credits made or received as of that day. 
B. No grace method—If the Approval Letter 
does not specify a grace period in the 
paragraph labeled "Annual Percentage Rate" 
or there is a grace period but the new balance 
shown on a monthly statement is not paid in 
full by the payment due date, then the "daily 
balance" of the Account for each day is 
determined by adding to the beginning 
balance all purchases, cash advances and 
other debits and deducting all payments and 
other credits made or received as of that day. 
7. Cash advance fee—Cash advances are 
subject to the cash advance fee stated on the 
Approval Letter, which is also a finance charge. 
The cash advance fee is in addition to the 
periodic finance charge, which is also imposed on 
a cash advance from the date of the cash 
advance. The following transactions will be 
treated as cash advances: 
• using your Card to obtain cash from a 
participating Automated Teller Machine 
("ATM"); 
• using your Card to obtain cash from a 
participating financial institution; 
• using a convenience check drawn on the 
Account; 
• obtaining money orders, travelers checks, 
foreign currency, lottery tickets, casino chips, 
vouchers redeemable for cash or similar 
items. 
8. Annual fee—The annual fee on the Account 
is stated on the Approval Letter. The annual fee is 
payable whether or not you use the Card. 
9. Liability for unauthorized use—You may be 
liable for the unauthorized use of your Card, 
whether due to loss or theft of a Card or another 
reason. You will not be liable for unauthorized use 
that occurs after you notify us orally by calling 1- 
800-234-5354 or you notify us in writing by 
mailing the notice to P.O. Box 10409, Des 
Moines, IA 50306. In any case, your liability will 
not exceed $50. 
10. Default—You will be in default if you fail to 

make any minimum payment or other required 
payment by the date that it is due. You also will be 
in default if you violate any other provision of this 
agreement and such violation materially impairs 
the prospect of you paying the amount due on the 
Account. Upon default, we may demand 
immediate payment of the entire amount due on 
the Account and we may enforce our right to this 
payment as permitted by law. 
11. International transactions— When you use 
your Card for a transaction denominated in a 
currency other than U.S. dollars, the transaction 
amount will be converted into U.S. dollars by 
applying an exchange rate selected by the Card 
Association from among the range of rates 
available in wholesale currency markets or the 
government-mandated rate on the date the 
transaction is processed. The rate chosen may 
vary from the rate the Card Association itself 
receives. When you use your Card in a 
transaction outside of the United States to make 
a purchase, obtain a cash advance, obtain a 
credit voucher, or reverse any of these 
transactions, a FINANCE CHARGE equal to one 
percent of the amount of the transaction 
(expressed as a positive number) will be 
assessed against your Account. "Card 
Association" means either VISA International or 
MasterCard International. 
12. Credit information—You authorize us to 
investigate your credit standing when opening, 
renewing or reviewing your Account, and you 
authorize us to disclose information regarding 
your Account to credit bureaus and other 
creditors who may inquire of us about your credit 
standing. 
13. Other fees—The following charges will be 
charged to your Account as appropriate: 
A. Late, over limit, and returned check fees. 
The Approval Letter states the late charge, 
over limit charge, and returned check fees 
that will be charged to your Account. 
B. Replacement Cards, copies, and special 
services. We may charge you a reasonable 
fee for issuing replacement cards, providing 
photocopies and reprints that you request, 
and other special services as allowed by law. 
14. Amendments—We may amend or cancel 
this agreement at any time by getting your 
consent as provided by law or by giving you a 
notice of the amendments. Cards are property of 
the Credit Union and must be returned at our 
request. 
15. Your billing rights—keep this notice for 
future use - This notice contains important 
information about your rights and your 
responsibilities under the Fair Credit Billing Act. 
Notify us in case of errors or questions about 
your statement—If you think your statement is 
wrong, or if you need more information about a 
transaction on your statement, write us on a 
separate sheet at the address listed on your 

You must have made the purchase in your home 
state, or if not within your home state, within 100 
miles of your current mailing address; and (b) The 
purchase price must have been more than $50. 
These limitations do not apply if we own or 
operate the merchant, or if we mailed you the 
advertisement for the property or services. 

statement. Write to us as soon as possible. We 
must hear from you no later than 60 days after we 
sent you the first statement on which the error or 
problem appeared. You can telephone us, but 
doing so will not preserve your rights. 
In your letter, give us the following information: 
• Your name and Account number. 
• The dollar amount of the suspected error. 
• Describe the error and explain, if you can, 
why you believe there is an error. If you need 
more information, describe the item you are 
not sure about. 
If you have authorized us to pay your Account 
automatically from your share Account, checking 
Account, or through payroll deduction, you can 
stop the payment on any amount you think is 
wrong. To stop the payment, your letter must 
reach us three business days before the 
automatic payment is scheduled to occur. 
Your rights and our responsibilities after we 
receive your written notice - We must 
acknowledge your letter within 30 days, unless 
we have corrected the error by then. Within 90 
days, we must either correct the error or explain 
why we believe the statement was correct. 
After we receive your letter, we cannot try to 
collect any amount you question, or report you as 
delinquent. We can continue to send statements 
to you for the amount you question, including 
finance charges, and we can apply any unpaid 
amount against your credit limit. You do not have 
to pay any questioned amount while we are 
investigating, but you are still obligated to pay the 
parts of your statement that are not in question. 
If we find that we made a mistake on your 
statement, you will not have to pay any finance 
charges related to any questioned amount. If we 
didn't make a mistake, you may have to pay 
finance charges, and you will have to make up 
any missed payments on the questioned amount. 
In either case, we will send you a statement of the 
amount you owe and the date that it is due. 
If you fail to pay the amount that we think you 
owe, we may report you as delinquent. However, 
if our explanation does not satisfy you and you 
write to us within ten days telling us that you still 
refuse to pay, we must tell anyone we report you 
to that you have a question about your statement. 
And, we must tell you the name of anyone we 
reported you to. We must tell anyone we reported 
you to that the matter has been settled between 
us when it finally is. 
If we don't follow these rules, we can't collect the 
first $50 of the questioned amount, even if your 
statement was correct. 
Special rule for credit card purchases —If you 
have a problem with the quality of property or 
services that you purchased with a Card, and you 
have tried in good faith to correct the problem 
with the merchant, you may have the right not to 
pay the remaining amount due on the property or 
services. There are two limitations on this right (a)