Interest Rates and Interest Charges 

RATE AND FEE SUMMARY 

Annual Percentage Rate (APR) for Purchases 

From 23.99% to 25.99% 
     This APR will vary with the market based on the Prime Rate. 

APR for Cash Advances 

Paying Interest  

From 23.99% to 25.99% 

     This APR will vary with the market based on the Prime Rate. 

Your due date is at least 24 days after the close of each billing period. We will not charge 
you interest on purchases if you pay your entire balance by the due date each month. We 
will begin charging interest on cash advances on the transaction date. 

Minimum Interest Charge 

If you are charged interest, the charge will be no less than $1.00.  

For Credit Card Tips from the Consumer 
Financial Protection Bureau 

To learn more about factors to consider when applying for or using a credit card, 
visit the website of the Consumer Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore. 

Fees 

Annual Fee 

Transaction Fees 

●  Cash Advance  

●  Foreign Transaction 

Penalty Fees 
● 

Late Fee 

From $0 to $39 

The greater of $10 or 3% of the amount of the cash advance. 

None 

Up to $39 

How We Will Calculate Your Balance: We use a method called the “Average Daily Balance (including new transactions).” See your Cardmember 
Agreement for more details. 

Billing Rights: Information on your rights to dispute transactions, including how to exercise those rights, is provided in your Cardmember 
Agreement. 

Rate Information: The following chart provides details on your variable rate based on the 3.25% Prime Rate as of 4/1/2020.  

 Purchases 

 Cash Advances 

From 23.99% to 25.99% 

From 0.06572% to 0.07120% 

From 20.74% to 22.74% 

From 23.99% to 25.99% 

From 0.06572% to 0.07120% 

From 20.74% to 22.74% 

Variable APR 

Daily Periodic Rate 

U.S. Prime Rate Plus Margin of 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
This product is offered by WebBank and serviced by Avant, LLC. (“Avant”). 

CARDMEMBER AGREEMENT 

This Cardmember Agreement (“Agreement”), which includes your Rate and Fee Summary, is your contract with us. Please read it and keep it for 
your records. This Agreement, along with the application you submitted to request the Account, including but not limited to your credit report 
authorization and e-consent, govern the use of your Account. 

Acceptance of Agreement: You accept this Agreement if you do not cancel your Account within 30 days after we send you the Card or if you (or an 
Authorized User) use the Account. However, you may reject the “Arbitration Clause with Class Action and Jury Trial Waiver” (“Clause”) as 
noted in that Clause if you wish. In the event of a dispute, the Clause will have a substantial effect on your rights, including your right to 
bring or participate in a class action. 

Changes to Your Agreement: We may change the rates, fees and terms of this Agreement and we may add or delete any term to this Agreement. 
We will give you advance written notice of these changes and a right to reject the change, if required by law. 

DEFINITIONS 

The terms in this Definitions section have the same meanings when used in your statement. 

“Account” means the credit card account with us established by this Agreement. 

“APR” means annual percentage rate. 

“Authorized User” means any person you allow to use your Account. 

“Card” means one or more cards or other access devices, including your Account number or virtual card, that we issue to you, or someone you 
authorize, to receive credit under this Agreement.  

 “Prime Rate” means the U.S. Prime Rate published in The Wall Street Journal on the first day of the month, or if there is no publication that day, 
then the U.S. Prime Rate published on the immediately prior publication date will be used. If the Wall Street Journal does not publish the Prime Rate, 
a similar published rate will be the “Prime Rate” for purposes of this Agreement. 

“We”, “us” or “our” means WebBank, the lender and the issuer of your Card.  

“You”, “your” or “yours” means you and any other person who is also contractually liable under this Agreement.  

The following terms used in this Agreement refer to amounts on your statement: New Balance, Previous Balance, Current Period Minimum Payment, 
and Total Minimum Payment Due. 

USING YOUR ACCOUNT 

You agree to use your Account in accordance with this Agreement. You agree to pay us for all amounts due on your Account. This includes any 
charges made by an Authorized User. You agree not to use your Account for illegal transactions. 

Purchases. You may use your Account to purchase goods or services from any merchant that accepts your Card. However, purchases of items that 
are convertible to cash are treated as a cash advance. See the Cash Advances section.  

Cash Advances. You have obtained a cash advance if you use your Account to obtain cash from an ATM, financial institution, or other location; use 
a convenience check; purchase items that are convertible to cash, such as lottery tickets, money orders, casino chips, foreign currency, or similar 
items. See Rate and Fee Summary for the cash advance fee. 

Convenience Checks. We may send you convenience checks to access your Account. These checks are treated as cash advances, unless we tell 
you otherwise. You may not use a convenience check to pay any amount you owe us or any of our affiliates. 

Credit Authorizations. We may not authorize a transaction for security or other reasons. We may limit the number or amount of transactions we 
authorize on your Account in any one day. We will not be liable to you if we decline to authorize a transaction or if anyone refuses any use of your 
Card, convenience check or Account number, except as required by applicable law.  

Credit Limit. We will inform you of your credit limit. You must keep your Account balance below your credit limit. If you do not, you must still pay us. 
If we honor transactions above your credit limit, that will not increase your credit limit.  Part of this credit limit may be available for cash advances. 
We may increase or decrease your credit limit and the amount available for cash advances at any time, without advance notice.  

Mobile Devices. Smart phones, tablets, and other electronic devices can download, store, and/or access Account information. This means they can 
be used to get credit under this Agreement. Any such transaction is covered by this Agreement. Secure your mobile device. Anyone who can access 
your Card using your device can make charges to your Account. Apps that use your Card to get credit may have separate terms of use. Read them 
carefully. We are not responsible if you violate those terms or for any consequences from violating those terms.   

 
 
 
 
 
Joint Accounts. If this Account is a joint Account, each of you agrees to be individually and jointly liable for the entire amount owed on the Account. 
Each of you also agrees that any notice we send to either of you will serve as notice to both of you. 

Annual Fee. If this Account is subject to an annual fee, the amount is shown in the Rate and Fee Summary. We charge the annual fee during the 
first billing period after the Card is sent to you, and on an annual basis thereafter. Paying the annual fee does not limit our right to close the Account 
or our right to limit your ability to transact under the Account.  

Late Fee. If you do not pay the Total Minimum Payment Due on your statement by the Payment Due Date, we will charge you a late fee. The fee is 
$28, unless you incurred a late fee during the prior six billing periods. If you did, the fee is $39. This fee will not exceed the amount permitted by law. 

Automatic Billing. If you set up an automatic billing arrangement with a merchant, you are responsible for providing updated Account number or 
Card expiration date information to the merchant. You also authorize us to provide updated information to the merchant at our discretion. If you want 
to cancel automatic billing you must contact the merchant.    

APRs and INTEREST  

Interest. Your APRs are on the Rate and Fee Summary. We apply the APRs to your Account balances. We do this every day by using a Daily 
Periodic Rate. To get a Daily Periodic Rate, we divide the APR by 365. 

Variable APRs. A variable APR is determined by adding a margin (a number of percentage points) to the Prime Rate. The Rate Information table in 
the Rate and Fee Summary specifies the margin we add. Variable APRs increase or decrease based on changes in the Prime Rate. An increase in 
the APR will increase the interest and may increase your minimum payment. Any increase or decrease in a variable APR due to a change in the 
Prime Rate takes effect as of the first day of your billing cycle during which the Prime Rate has changed.   

Average Daily Balance Method (including new transactions). We calculate interest separately for each transaction type (e.g. purchases, cash 
advances, and each promotional balance). For each transaction type, on the last day of the billing period we calculate the interest by multiplying the 
applicable Daily Periodic Rate by the Average Daily Balance and by the number of days in the billing period. You authorize us to round interest to the 
nearest cent. We then add the interest to your balance for that transaction type. The total interest charged for a billing period equals the sum of the 
interest charge for each transaction type. 

To determine an "Average Daily Balance" for a transaction type, we calculate a daily balance each day of the billing period. For each transaction 
type, we start with the previous balance, which may include unpaid interest and fees imposed in previous billing periods. Each day, we add any new 
transactions for each transaction type, which may include fees and interest; subtract any payments or credits for each transaction type; and make 
other adjustments. (We add transaction fees to the same daily balance as the transaction. We generally add other fees to the daily balance for 
purchases.) We treat any credit balance as a balance of $0.  Then, we add up all the balances for the billing period, and divide the total by the 
number of days in the billing period. This gives us the Average Daily Balance. This computation method results in compounding the unpaid interest 
from previous billing periods. 

Minimum Interest Charge. If we charge interest, the minimum amount will be $1.00.  

AVOIDING INTEREST 

When Interest Begins. Interest begins on a transaction, fee or interest from the day we add it to the daily balance. We continue to impose interest 
until you pay the total amount you owe us. You can avoid interest on purchases (i.e. a “Grace Period”), but not on cash advances which accrue 
interest from the date of transaction. 

Grace Period on Purchases. You can avoid paying interest on purchases that appear on your current statement if you (1) had no New Balance (or 
a credit balance) on the statement for the past billing period or (2) paid the New Balance for the past billing period in full by the Payment Due Date. 
In either case, we will not impose interest on new purchases, or any portion of a new purchase, paid by the Payment Due Date on your current 
statement. When the grace period on purchases does not apply, interest begins to accrue on purchases on the transaction date.  

PAYMENTS 

Payment Instructions. We credit your payments in accordance with the terms on your statement. If you mail your payment to an address other than 
the address on the payment coupon of your statement, there may be a delay in crediting the payment to your Account. We can accept late 
payments, partial payments or payments marked “payment in full,” or with any other restrictive endorsement, without losing any of our rights under 
this Agreement. Payment marked “payment in full” must be sent to the address shown on your billing statement.  You must make payment in U.S. 
dollars in funds on deposit in the U.S. If you do not, we may refuse to accept your payment. We may also charge you the costs we incurred to collect 
the funds and we may select the currency conversion rate.  

 
 
 
 
 
 
Minimum Payment. You may pay all or any part of your balance at any time without penalty. You must pay at least the Total Minimum Payment Due 
each billing period by the Payment Due Date on your statement. We will advise you of your Payment Due Date each month on your statement. Your 
Total Minimum Payment Due will include the Current Period Minimum Payment and all past due amounts. Your Current Period Minimum Payment is 
the greater of 1% of the New Balance on your statement plus any late fee and interest assessed during the current billing period, or $25. However, if 
the difference between the New Balance on your statement and your calculated Total Minimum Payment Due is less than $1.00, your Total Minimum 
Payment Due will be the New Balance on your statement.  You will need to pay the Current Period Minimum Payment and all past due amounts to 
be in good standing. At any time we can require you to pay all amounts by which your balance exceeds your credit limit.  

How We Apply Payments. We apply payments up to the Total Minimum Payment Due at our discretion. This may result in balances at lower APRs 
being paid before other balances. This may also result in higher interest. Payments in excess of the Total Minimum Payment Due will be apportioned 
as required by law. 

OTHER INFORMATION 

Default. You are in default if: 

●  You fail to pay the Total Minimum Payment Due by the Payment Due Date; 
●  You exceed your credit limit; 
●  You use your Card or Account for an illegal transaction; 
●  A bankruptcy or other insolvency proceeding is filed by or against you;  
●  We have a reasonable belief that you are unable or unwilling to repay your obligations to us;  
●  You die or are deemed incompetent or incapacitated; or 
●  You do not comply with any other terms of this Agreement or any other agreement with us or an affiliate. 

If you are in default, we reserve the right to declare the entire Account balance immediately due and payable without notice, unless required by 
applicable law, and close your Account. 

Collection Costs. If we use an attorney to collect your Account, we may charge you our legal costs as permitted by law. These may include 
reasonable attorneys’ fees and court costs.   

Contact Authorization. This authorization with us includes our servicer Avant, and extends to the successors, assigns, affiliates, agents and 
independent contractors, including servicers and collection agents of both Avant and us. If you provide us with an email address, you authorize us to 
contact you by email. If you provide us with a telephone number, you expressly authorize us to contact you by voice or text using automatic dialing 
equipment and artificial or prerecorded voice messages. These communications may be monitored or recorded. You authorize these contacts even if 
the number is a mobile phone number or converts to a mobile phone number, and even if you are charged by your service provider. These contacts 
may concern debt collection, notification of potential fraud, or for other Account-servicing purposes. The authorization given here does not extend to 
telemarketing or sales calls. You agree to notify us immediately of any change you make to the email address, telephone numbers or address that 
you provide us. You may change your preferences or update your contact information by calling the Card Services number shown on the front of 
your statement.  If we do not have current contact information for you to service your Account, we may choose to suspend or close your Account. 
You acknowledge that this consent forms part of a bargained-for exchange. To the extent you have the right under applicable law to revoke this 
authorization, you agree that you may do so only by sending an email to creditcards@avant.com or by calling a customer service representative at 
800-712-5407 specifying your preference. To stop text messages, you can also simply reply “STOP” to any text message we may send you.       

Privacy Policy. You authorize us to share information about you and your Account as permitted by law. See our Privacy Policy at www.avant.com 
for details about WebBank and Avant’s information sharing practices. 

Credit Reporting. We may from time to time review your credit, employment, and income records. Upon request, we will give you the name and 
address of any consumer reporting agency that furnished a report on you. We may report information about the status and payment of your 
Account to credit bureaus and other creditors.  Late payments, missed payments, or other defaults on your Account may be reflected in 
your credit report. We may report Account information in your name and the names of Authorized Users. If you think we reported incorrect 
information, contact us by communicating with Avant at 855-282-6822 or send an email to us at creditcards@avant.com.  

Unauthorized Use. You must notify us if you wish to cancel the authority of an Authorized User to use your Account. You must notify us immediately 
by calling the Card Services number shown on the front of your statement and assist us in our investigation if your Card is lost or stolen or you 
believe someone is using your Account or a Card without your permission.  
Closing Your Account: You may close your Account at any time. You may close your Account by calling the number on the back of your Card. You 
will remain responsible for any amount you owe us under this Agreement. Any joint Account holder may close a joint Account. However, both of you 
will remain responsible for paying all amounts owed. We may close, suspend or not renew your Account at any time, for any reason, without prior 
notice. 

If you or we close your Account, you must pay us the full amount you owe us, which may include amounts that we have not yet billed to you. Until 
you pay us in full, we may continue to charge applicable fees as well as interest on the amount you owe us. 

 
 
 
Foreign Transactions: Transactions in a foreign currency are converted to U.S. dollars by our network providers (Visa and MasterCard) using their 
procedures in effect at the time the transaction is processed. Currently, they use a government-mandated or wholesale rate. These procedures may 
change without notice. The conversion rate you get may differ from the rate on the transaction or post date, and from the rate our network provider 
gets. A merchant or other third party may convert a transaction into U.S. dollars or another currency, using a rate they select, before sending it to our 
network provider. 

Governing Law. This Agreement is governed by applicable federal law and by Utah law, without regard to Utah’s conflict of laws principles. We will 
not charge any fee or interest prohibited by law.   

Waiver.  We may delay enforcing or give up any rights under this Agreement in certain situations.  If any term is waived, we may still exercise any 
and all rights under this Agreement in the future. 

Severability. If any part of this Agreement conflicts with applicable law, that provision will be considered modified to conform to applicable law. If any 
part of this Agreement is invalid, the rest shall remain in effect, except as otherwise noted in the Arbitration Clause. 

Assignment. We may assign any or all of our rights and obligations under this Agreement. You may not assign any of your rights or obligations 
under this Agreement. 

Covered Borrowers Under the Military Lending Act 

The Military Lending Act provides specific protections for active duty service members and their dependents in consumer credit transactions. This 
Section includes information on the protections provided to covered borrowers as defined in the Military Lending Act.  

Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. In 
general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 
percent. This rate must include, as applicable to the credit transaction or account: The costs associated with credit insurance premiums; fees for 
ancillary products sold in connection with the credit transaction; any application fee charged (other than certain application fees for specified credit 
transactions or accounts); and any participation fees charged (other than certain participation fees for a credit card account). 

The provisions of the Arbitration Clause with Class Action and Jury Trial Waiver shall not be applicable to, and shall not be enforceable against, a 
covered borrower as defined in the Military Lending Act. 

Oral Disclosures. Please call 844-615-4531 to obtain oral disclosures, including the statement of MAPR and account-opening disclosures 
applicable to your credit card, required under the Military Lending Act.  

ARBITRATION CLAUSE WITH CLASS ACTION AND JURY TRIAL WAIVER 

By accepting this Agreement, you agree to this Arbitration Clause with Class Action and Jury Trial Waiver (“Clause”) unless you opt-out as described 
below. For purposes of this Clause, “we”, “us” or “our” means WebBank, the lender and the issuer of your Card, as well as Avant, which services the 
Account. 

We have drafted this Clause in question and answer form to make it easier to understand. But, this Clause is part of this Agreement and is legally 
binding.  

 
 
 
 
 
 
 
 
 
What is arbitration? 

An alternative to 
court. 

Background and Scope. 

In arbitration, a third party (“Arbiter”) resolves Disputes in a hearing (“hearing”).  

Is it different from 
court and jury trials? 

Yes. 

The hearing is private and usually less formal than court. Arbiters may limit pre-hearing fact 
finding, called “discovery.” Appeals are limited. Courts rarely overturn arbitration decisions. 

Can you opt-out of 
this Clause? 

Yes, within 60 days. 

If you do not want this Clause to apply, you must send us a signed notice within 60 calendar 
days of when we send you the Card. You must send the notice in writing (and not 
electronically) to the following address: Attn: Avant – Legal Department, 222 N. LaSalle St., 
Suite 1700, Chicago, Illinois 60601. You must provide your name, address, Account number 
and date. You must state that you “opt out” of the arbitration clause. If you opt-out of this 
Clause, it will not affect any other term of this Agreement.  

What is this Clause 
about? 

The parties’ 
agreement to arbitrate 
Disputes. 

Unless prohibited by applicable law and unless you opt-out, you and we agree that any party 
covered by this Clause may elect to arbitrate or require arbitration of any “Dispute” as defined 
below.  

Who does the Clause 
cover? 

You, us, and certain 
“Related Parties”  

What Disputes does 
the Clause cover? 

Most Disputes that 
would normally go to 
court (except certain 
Disputes about this 
Clause). 

This Clause governs you and us. It also covers certain “Related Parties.” These include: (1) 
our agents, heirs, successors, and assigns; (2) our parent companies, subsidiaries, and 
affiliates; (3) our employees, directors, officers, shareholders, members, representatives and 
service providers; and (4) any person or company that is involved in a Dispute that you pursue 
relating to this Agreement or your Account.  

This Clause governs “Disputes” that would usually be decided in court and are between us (or 
any Related Party) and you. In this Clause, the word “Disputes” has the broadest possible 
meaning. It includes all past, present and future claims directly or indirectly arising from or 
related to your application, this Agreement, your Account and relationship with us and any 
communications relating to the same. It includes claims based on contract, tort, intentional 
tort, fraud, negligence, agency, equity, statute or regulation, or any other sources of law, 
claims seeking damages or injunctive or declaratory relief and initial claims, counterclaims, 
cross-claims, and third-party claims. It includes claims related to any prior applications or 
agreements. It includes extensions and payment plans. It includes claims related to 
collections, privacy, and customer information. It includes claims related to the validity in 
general of this Agreement. But, it does not include disputes about the validity, coverage, 
or scope of this Clause or any part of this Clause. All such disputes are for a court and 
not the Arbiter to decide.  

Who handles the 
arbitration? 

Usually AAA or JAMS.  Arbitrations are conducted under this Clause and the rules of the arbitration company in effect 
at the time the arbitration is commenced. But, arbitration rules that conflict with this Clause do 
not apply. The arbitration company will be either: 

●  The American Arbitration Association (“AAA”), 1633 Broadway, 10th Floor, New 

York, NY 10019, www.adr.org. 
JAMS, 620 Eighth Avenue, 34th Floor, New York, NY 10018, www.jamsadr.org. 

● 
●  Any other company picked by agreement of the parties. 

If all the above options are unavailable, a court will pick the arbitration company. But, no 
arbitration may be administered without our consent by any arbitration company that 
would permit class arbitration under this Clause.  
The Arbiter will be selected under the arbitration company’s rules. But, the Arbiter must be a 
lawyer with at least ten years of experience or a retired judge unless you and we or the 
Related Parties to the Dispute otherwise agree.  

Either party may bring a lawsuit in court if the other party does not demand arbitration before 
or after the lawsuit is brought. We will not demand arbitration of any lawsuit you bring as an 
individual action in small-claims court that is within that court’s jurisdiction. But, we may 
demand arbitration of any small-claims action that is transferred, removed or appealed to a 
different court or if any small-claims action is brought on a class basis. Even if all parties have 
opted to litigate a Dispute in court, you or we may elect arbitration with respect to any Dispute 
brought by a new party or any Dispute later asserted by a party in that or any related or 

Can Disputes be 
litigated? 

Sometimes 

 
 
Are you and we giving 
up any rights if a 
Dispute is arbitrated? 

Yes. 

Can you or another 
consumer start class 
arbitration? 

No. 

What law applies? 

The Federal 
Arbitration Act 
(“FAA”). 

unrelated lawsuit. For example, if we file a lawsuit against you in court to recover amounts due 
under this Agreement, you have the right to request arbitration, but if you do not elect to 
request arbitration, we reserve and do not waive the right to request arbitration of any Dispute 
(including any counterclaim) you later assert against us in that or any related or unrelated 
lawsuit. 

If a Dispute is arbitrated, you and we give up our rights to: 

1.  Have juries decide Disputes. 
2.  Have courts, other than small-claims courts, decide Disputes. 
3.  Serve as a private attorney general or in a representative capacity. 
4.  Join or consolidate a Dispute with disputes by other parties. 
5.  Bring or be a class member in a class action claim or lawsuit, including as a 

representative or member, or class arbitration. 

The Arbiter is not allowed to handle any Dispute on a class or representative basis. All 
Disputes subject to this Clause must be decided in an individual arbitration or an individual 
small-claims action. This Clause (except for this sentence) will be void if a court rules that the 
Arbiter can decide a Disputes on a class basis and the court’s ruling is not reversed on 
appeal. Other terms of this Clause be severed if held to be unenforceable and the remaining 
terms shall be enforced.  

This Agreement involves interstate commerce. Thus, the FAA governs this Clause. The 
Arbiter must apply applicable substantive law consistent with the FAA. The Arbiter must honor 
statutes of limitation and privilege rights. Punitive damages are governed by the constitutional 
standards that apply in judicial proceedings. The Arbiter may award any damages or equitable 
relief provided for under applicable law for an individual action.  

Will anything you do 
make this Clause 
ineffective? 

No, unless otherwise 
agreed. 

This Clause stays effective unless the parties sign an agreement stating it doesn’t. This 
Clause stays in force even if you default under your Agreement or go into or through 
bankruptcy or if the Agreement is assigned, terminated or is no longer in effect.  

What must a party do 
before starting a 
lawsuit or arbitration? 

Send a written 
Dispute notice and 
work to resolve the 
Dispute. 

How does arbitration 
start? 

Following the rules of 
the selected 
arbitration company. 

Process. 

Before starting a lawsuit or arbitration, the complaining party must give the other party written 
notice of the Dispute. The notice must explain in reasonable detail the nature of the Dispute 
and any supporting facts. If we are the complaining party, notice of delinquency will be sent to 
you and posted to your online dashboard. Such notice of delinquency shall qualify as notice of 
Dispute for purposes of this provision. If you are the complaining party, you must send the 
notice in writing (and not electronically) to the following address: Attn: Avant – Legal 
Department, 222 N. LaSalle St., Suite 1700, Chicago, Illinois 60601. You, or an attorney you 
have personally hired, must sign the notice and must provide your Account number and a 
phone number where you (or your attorney) can be reached. Once a Dispute notice is sent, 
the complaining party must give the other party a reasonable opportunity over the next 30 
days to resolve the Dispute on an individual basis.  

If the parties do not reach an agreement to resolve the Dispute within 30 days after notice of 
the Dispute is received, the complaining party may commence a lawsuit or arbitration, subject 
to the terms of this Clause. To start arbitration, the complaining party picks the arbitration 
company and follows the arbitration company’s rules. If one party begins or threatens a 
lawsuit, or files a counterclaim in an existing lawsuit, the other party can demand arbitration. 
This demand can be made in court papers such as a motion to compel arbitration. It can be 
made if a party begins a lawsuit on an individual basis and then tries to pursue a class action. 
Once an arbitration demand is made, no lawsuit can be brought and any existing lawsuit must 
stop.  

Will any hearing be 
held nearby? 

Yes. 

The Arbiter may decide that an in-person hearing is unnecessary and that he or she can 
resolve a Dispute based on written filings and/or a conference call. But, any in-person 
arbitration hearing must be held at a place reasonably convenient to you.  

 
 
 
What about appeals?  Appeals are limited. 

Appeal rights under the FAA are very limited. Except for FAA appeal rights and except for 
Disputes involving more than $50,000 (including Disputes involving requests for injunctive 
relief that could cost more than $50,000), the Arbiter’s decision will be final and binding. For 
Disputes involving more than $50,000, any party may appeal the award to a panel of three 
Arbiters appointed by the arbitration company, which will reconsider from the start anything in 
the initial award that is appealed. The panel’s decision will be final and binding, except for any 
FAA appeal right. Any appropriate court may enter judgment upon the Arbiter’s award.  

Who bears arbitration 
costs? 

We generally pay 
most fees, sometimes 
all. 

We will pay our share of the filing, administrative, hearing and Arbiter’s fees. At your request, 
we will advance your share of these fees if you act in good faith and cannot get a waiver. We 
will always pay these fees if required under applicable law or the arbitration company’s rules 
or if payment is required to enforce this Clause.  

Arbitration Fees and Awards. 

When will we cover 
your legal fees and 
costs? 

If you win. 

If you win an individual arbitration, we will pay your reasonable fees and costs for attorneys, 
experts, and witnesses. We will also pay these amounts if required under applicable law or the 
arbitration company’s rules or if payment is required to enforce this Clause. The Arbiter shall 
not limit his or her award of these amounts because your Dispute is for a small amount. In 
situations other than those described in this answer, you will be responsible for your own 
attorney fees and other expenses.  

Will you ever owe us 
for arbitration or 
attorneys’ fees? 

Can a failure to 
resolve a Dispute 
informally result in a 
larger recovery for 
you? 

Under certain 
circumstances.  

The Arbiter can require you to pay our fees if (1) permitted under applicable law or if the 
Arbiter finds that you have acted in bad faith (as measured by the standards set forth in 
Federal Rule of Civil Procedure 11 (b)); and (2) this power does not make this Clause invalid. 

Yes. 

You are entitled to an arbitration award of at least $7,500 if: (1) you give us notice of a Dispute 
on your own behalf (and not on behalf of any other party) and comply with all of the 
requirements of this Clause (including the requirements described in response to the question 
reading “What must a party do before starting a lawsuit or arbitration?”); (2) we refuse to 
provide you with the relief you request before an Arbiter is appointed; and (3) the Arbiter 
awards you money damages greater than the last amount you requested at least ten days 
before the arbitration commenced. This is in addition to the attorneys’ fees and expenses 
(including expert witness fees and costs) to which you are otherwise entitled. This $7,500 
minimum award is a single award that applies to all Disputes you have raised or could have 
raised in the arbitration. Multiple awards of $7,500 are not contemplated by this Clause. 
Settlement demands and offers are strictly confidential. They may not be used in any 
proceeding by either party except to justify a minimum recovery of $7,500. 

Can an award be 
explained? 

Yes. 

A party may request details from the Arbiter, within 14 days of the ruling. Upon such request, 
the Arbiter will explain the ruling in writing. 

 
 
 
 
 
 
 
 
 
Your Billing Rights: Keep this Document for Future Use  

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement  
If you think there is an error on your statement, write to us at: 

222 N. LaSalle St., Suite 1700 
Chicago, Illinois 60601.  

In your letter, give us the following information:  

▪  Account information: Your name and Customer ID.  
▪  Dollar amount: The dollar amount of the suspected error.  
▪  Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a 

mistake.  

You must contact us:  

▪  Within 60 days after the error appeared on your statement.  
▪  At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.  

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you 
may have to pay the amount in question.  

What Will Happen After We Receive Your Letter  
When we receive your letter, we must do two things:  
1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error.  
2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct.  
While we investigate whether or not there has been an error: 

The charge in question may remain on your statement, and we may continue to charge you interest on that amount.  

▪  We cannot try to collect the amount in question, or report you as delinquent on that amount.  
▪ 
▪  While you do not have to pay the amount in question, you are responsible for the remainder of your balance.  
▪  We can apply any unpaid amount against your credit limit.  

After we finish our investigation, one of two things will happen: 

▪ 
▪ 

If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.  
If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will 
send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay 
the amount we think you owe.  

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, 
we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we 
reported you as delinquent, and we must let those organizations know when the matter has been settled between us. 
If we do not follow all of the rules above, you do not have to pay the first $50.00 of the amount you question even if your bill is correct.  

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the 
problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.  
To use this right, all of the following must be true: 
1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have 
been more than $50.00. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own 
or operate the company that sold you the goods or services.)  

2.  You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your 

credit card account do not qualify.  

3.  You must not yet have fully paid for the purchase.  
If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: 

222 N. LaSalle St., Suite 1700 
Chicago, Illinois 60601. 

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you of our 
decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.