Credit Plan Agreement for the Platinum Account of Banco Popular North America 

Interest Rates and Interest Charges 

Annual Percentage Rate 
(APR) for Purchases 

APR for Balance Transfers 

15.24%  

This APR will vary with the market based on the Prime Rate.   

0.00% introductory APR for 9 months from the transfer date (for  
     transfers made within the first 3 months from the Account  
     opening).    

After that, your APR will be 15.24%. This APR will vary with 
the market based on the Prime Rate. 

APR for Convenience Checks  22.24%  

APR for Cash Advances 

This APR will vary with the market based on the Prime Rate.   
22.24%  

Paying Interest 

Minimum Interest Charge 

For Credit Card Tips from 
the Federal Reserve Board 

This APR will vary with the market based on the Prime Rate.   

Your  payment  due  date  is  at  least  25  days  after  the  close  of 
each  billing  cycle.  We  will  not  charge  you  any  interest  on 
purchases if you pay your entire balance by the due date each 
month.  We  will  begin  charging  interest  on  cash  advances, 
balance  transfers  and  convenience  checks  on  the  transaction 
date. 
If you are charged interest, the INTEREST CHARGE will be no 
less than $0.50.  
To learn more about factors to consider when applying for or 
using a credit card, visit the website of the Federal Reserve 
Board at http://www.federalreserve.gov/creditcard 

Fees 

Annual Fee 

Transaction Fees 

None 

   •  Balance Transfers 

3% of the amount of each transfer (min. $5; max. $100) 

   •  Cash Advances 

$29 

   •  Convenience Checks 

3% of the amount of each transaction (min. $5; max. $100) 

   •  Foreign Transaction 

3% of each transaction in U.S. dollars 

Penalty Fees 

   •  Late Payment 

$10 when you fail to pay within 10 days from the due date 

   •  Returned Payment 

Up to $35 

How  We  Will  Calculate  Your  Balance:    We  use  a  method  called  "average  daily  balance 
(including  new  purchases)".  Please  refer  to  the  section  titled  INTEREST  CHARGES  for  more 
details. 

Loss  of  Introductory  APR:  We  may  end  your  introductory  APR  if  you  make  a  late  payment.  In 
the event you lose the introductory APR after the Account opening, your new APR will be 15.24%. 
Your APR will vary based on the Prime Rate.   

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights 
is provided in the section titled YOUR BILLING RIGHTS of this Agreement. 

Additional Relevant Information 

Your Specific APR Information:  Your APR for purchases and balance transfers from other 
institutions will be determined by adding the current Prime Rate to a margin of 11.99%. This APR is 
15.24% with a corresponding Daily Periodic Rate of 0.042%. Your APR for Cash Advances and 
convenience checks will be determined by adding the current Prime Rate to a margin of 18.99%. 
This APR is 22.24% with a corresponding daily periodic rate of 0.061%.  

Minimum  Monthly  Payment:    The  minimum  monthly  payment  will  be  equal  to  any  past  due 
amounts appearing on your Account Statement plus the greater of: (a) 2% of the new balance; (b) 
the monthly INTEREST CHARGE, if such INTEREST CHARGE is greater than 2% of the new balance; 
(c) the monthly INTEREST CHARGE plus $10 if such INTEREST CHARGE is less than 2% of the new 
balance; or (d) $20, except, if your new balance is less than $20, you must pay that balance in full. 

(i) ACCOUNT 
This is the Agreement that covers your Banco Popular North America MasterCard credit card account 
(called  your  “Account”)  with  us.  In  this  Agreement,  and  in  your  Account  Statements  (each,  an 
“Account  Statement”),  the  words  “you”  and  “your”  refer  to  all  persons  named  on  the  credit  card 
application, credit card, or acceptance form, as well as their heirs and executors, and the words “we”, 
“us” and “our” and “Bank” refer to Banco Popular North America. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
You can use your credit card (“Card”) to purchase goods and services at participating merchants and 
to  take  Cash  Advances  as  described  in  this  Agreement.  You  agree  not  to  use  your  Card  for  any 
unlawful purpose. If you use, or allow someone else to use, any Card associated with your Account 
for any other purpose, you will be responsible for such use and may be required to reimburse us and 
MasterCard®  International  Incorporated  (“MasterCard”)  for  all  amounts  or  expenses  either  Banco 
Popular North America or MasterCard pays as a result of such use.  

(ii) PROMISE TO PAY 
You  promise  to  pay  for  (a)  credit  extended  by  Banco  Popular  North  America,  to  you  or  to  anyone 
whom  you  permit  to  use  any  Card  associated  with  your  Account;  (b)  INTEREST  CHARGES,  late 
charges, and any other fees or administrative charges (e.g., returned check charges) provided in this 
Agreement; and (c) collection costs and attorneys' fees as permitted by applicable law if your Account 
should go into default.  

(iii) CASH ADVANCES 
The  term  “Cash  Advance”  includes  the  following  transactions:  (1)  Automated  Teller  Machine  (ATM) 
transactions;  (2)  convenience  check  transactions;  (3)  money  orders,  cashiers  checks,  travelers 
checks, wire transfers, foreign currency or other in-bank transactions; (4) tax payments; (5) certain 
permitted gambling transactions; and (6) court costs, bail bonds and fines. Convenience checks are 
used  the  same  as  personal  checks  and  are  drawn  from  your  Account  and  billed  on  your  monthly 
Account Statement. 

(iv) CREDIT LIMIT 
You  agree  that  the  Bank,  for  your  convenience,  will  establish  a  credit  limit  and  that  the  purchases   
and Cash Advances that you charge to this Account, shall at no time exceed your credit limit. Upon 
receipt  of  your  Card,  you  will  be  informed  of  your  credit  limit,  which  will  appear  in  each  Account 
Statement  as  defined  herein.  You  agree  that  the  Bank  may,  from  time  to  time,  change  your  credit 
limit,  taking  into  consideration  your  previous  credit  experience  or  payment  history.  Should  you 
exceed your authorized credit limit, the Bank will have the right to cancel the Card, require its return 
or forfeit the Card and close the Account. Any amount due, in excess of your authorized credit limit, 
shall be payable immediately. Your minimum payment shall include any excess over your authorized 
credit limit. 

(v) INTEREST CHARGES 
Monthly  INTEREST  CHARGES  will  be  computed  on  all  balances  on  this  Account.  The  INTEREST 
CHARGE applied to purchases  and balance transfers from other institutions will be based on variable 
Annual Percentage Rates (“APR”). This APR can increase or decrease for each billing period.  Different 
APRs  can  apply  to  purchases,  Cash  Advances,  balance  transfers  from  other  institutions,  and 
convenience  checks.  Please  refer  to  the  accompanying  card  mailer  for  specific  APRs  related  to  your 
Account.   

Variable  APRs  will  be  determined  by  adding  the  United  States  Prime  Rate  as  published  in  The  Wall 
Street Journal (“Prime Rate”) to a margin. There is no pre-set limit on rate increases.  The amount of 
your  margins  and  current  APRs  are  disclosed  in  the  accompanying  card  mailer.  We  determine  the 
margins applicable to your Account based on your credit history at the time of approval of your Card 
application.  An increase in the Prime Rate will cause an increase in your APR, the INTEREST CHARGE 
and your minimum payment.   

The “Daily Periodic Rate” is calculated separately for purchases and Cash Advances and is determined 
by  dividing the  APR  by  365  and  rounding up.    For  each billing  period,  the  APR will  be  based  on the 
Prime  Rate  published  two  business  days  prior  to  the  Account  Statement/closing  date  for  that  billing 
period.    In  the  event  the  Prime  Rate  is  not  available  as  of  that  date,  we  may  substitute  a  similar 
published rate that is outside of our control.  To the extent permitted by law, any change in your APR 
will apply to the existing balance on your Account and to new transactions.   

The  INTEREST  CHARGE  is  calculated  separately  for  purchases  and  Cash  Advances.  The  INTEREST 
CHARGE is determined by multiplying the Average Daily Balance by the Daily Periodic Rate and by the 
number of days in the billing period. 

The Average Daily Balance for purchases is obtained by taking into account the initial daily balance on 
purchases,  plus  any  new  purchases,  and  any  unpaid  INTEREST  CHARGES  on  purchases,  and  any 
other  fees  and  charges  that  we  add  that  day,  minus  any  payments  and  credits  we  apply  to  the 
purchase  balance  that  day.  Then  all  the  daily  balances  within  the  billing  period  are  added  and  the 
total  is  divided  by  the  number  of  days  in  the  billing  period.  New  purchases  are  added  to  the  daily 
balance on posting date, unless we elect to use a later date. Purchases will begin to accrue INTEREST 
CHARGE on the date of posting. No INTEREST CHARGE will be imposed on a purchase added to your 
daily  balance  during  the  billing  cycle  covered  by  the  Account  Statement  if  that  Account  Statement 
shows  no  previous  balance  or  shows  that  the  previous  balance  was  paid  in  full  by  its  payment  due 
date.  Also,  no  additional  INTEREST  CHARGE  will  be  charged  on  any  purchases  included  in  the  new 
balance  of  a  monthly  Account  Statement  if  you  pay  the  new  balance  in  full  on  or  before  the  date 
specified in your Account Statement. The payment due date will be 25 days or more, depending upon 
the payment due date on your Account.  

The  Average  Daily  Balance  for  Cash  Advances  is  obtained  by  taking  into  account  the  initial  daily 
balance  on  Cash  Advances,  plus  any  new  Cash  Advances,  and  any  unpaid  INTEREST  CHARGES  on 
Cash  Advances,  and  any  other  Cash  Advance  fees  that  we  add  that  day,  minus  any  payments  and 
credits we apply to the Cash Advance balance that day. Then all the daily balances within the billing 
period are added and the total is divided by the number of days in the billing period. The INTEREST 

 
 
 
 
 
CHARGE on Cash Advances, balance transfers and convenience checks will be imposed from the date 
the transaction is conducted.  There is no “free ride” period for such transactions.   

Please  refer  to  the  accompanying  card  mailer  for  other  terms  which  are  made  a  part  of  this 
Agreement.   

(vi) ANNUAL FEE 
If  applicable,  the  annual  fee  will  be  reflected  on  your  first  Account  Statement  after  the  first  Card  is 
issued  and  subsequently  on  each  anniversary  of  the  issuance  of  the  first  Card.  Please  refer  to  the 
accompanying card mailer for specific annual fee information related to your Account.   

(vii) MINIMUM MONTHLY PAYMENT 
We  will  not  impose  any  late  charges  or  penalty  fees  if  you  pay  at  least  the  minimum  payment 
reflected on your Account Statement by the specified “Payment Due” date. If you wish, you may pay 
more than the minimum payment and at any time you may pay the entire amount due for the current 
billing cycle. Send payments to Banco Popular North America, Cardmember Service Center, P.O. Box 
2938, Milwaukee, WI 53201-2938. 

Your  payment  will  be  credited  as  of  the  day  we  receive  it,  subject  to  any  applicable  cutoff  hour.  The 
new  cutoff  time  for  payments  received  by  mail,  telephone  and  other  electronic  means  is  5:00  p.m. 
Central Time. We offer the convenience of online payments.  Please visit www.mypopularcards.com to 
set up an account and avail of this free online payment service.  Payments received by 5:00 pm CST, 
Monday  through  Friday,  will  be  processed  the  same  day.    Online  payments  received  on  Saturday, 
Sunday or a Bank holiday will be processed the next business day. If the payment is made at a Bank 
branch during business hours in cash or with a check drawn against the Bank, it will be processed the 
same day. Credit for any other payments may be delayed five (5) business days during which interest 
will  not  accrue.  If  your  payment  due  date  falls  on  a  weekend  or  legal  federal  holiday,  the  payment 
received will be credited to the account on the next business day and will not be considered late. If your 
payment  is  received  after  the  payment  cutoff  time  on  the  due  date  or  any  time  thereafter,  a  late 
payment  fee  will  be  charged  to  your  Account.  Please  refer  to  the  back  of  your  card  mailer  for  more 
details regarding the minimum monthly payment and other important terms applicable to your Account. 

(viii) APPLICATION OF PAYMENTS 
If you pay the required minimum payment of the monthly Account Statement, the payment shall be 
applied  in  the  following  way:  first  to  INTEREST  CHARGES  and  the  rest  shall  be  applied  first  to  the 
debt resulting from purchases and Cash Advances, with the lowest APR and then to the debt with the 
higher APR in ascending order. Consequently, the debt with the higher APR will not be reduced, until 
the debt with the lower APR is paid in full. If you pay an amount in excess of the minimum required 
payment,  the  excess  shall  be  applied  first  to  the  debt  resulting  from  purchases  and  Cash  Advances 
with the highest APR and then to the debt with the lowest APR in descending order.  

All  payments  by  mail  must  be  made  by  check  or  money  order.  Payments  may  not  be  made  by 
attempting to effect a transfer or by using a convenience check from this Account or from any other 
Banco  Popular  North  America  credit  card  account.   You  agree  that  any  payment  you  make  may  be, 
but  is  not  required  to  be,  returned  to  you  without  applying  it  to  your  Account  and  without 
presentment or protest, for reasons including, but not limited to, that the check or money order: (1) 
is  missing  a  signature;  (2)  is  drawn  with  different  numeric  and  written  amounts;  (3)  contains  a 
restrictive endorsement; (4) is post dated; (5) is not payable to Banco Popular North America; (6) is 
not  payable  in  U.S.  dollars;  (7)  is  not  paid  upon  presentment;  or  (8)  results  from  an  attempted 
transfer or is drawn on a convenience check. You agree to pay any Bank collection fees we incur for 
any  check  payments  made  in  U.S.  dollars  drawn  on  a  financial  institution  not  located  in  the  United 
States.  All payments made by mail under this Agreement must be received at the address specified 
on your Account Statement.  

Any  conditional  check,  money  order  or  any  other  instrument  tendered  as  full  satisfaction  of  a 
disputed debt or as an accord and satisfaction or containing a restrictive endorsement must be sent 
to us at the Banco Popular North America, Cardmember Service Center, P.O. Box 2938, Milwaukee, 
WI 53201-2938.  You must note conspicuously on the face of the payment that it is tendered for this 
purpose. If you make a payment in any other manner and we accept it, we will not have waived our 
rights to collect any amounts owed under this Agreement. Even though your payment may be posted 
to  your  Account,  we  may  not  restore  your  available  credit  or  Cash  Advance  available  credit 
immediately. 

(ix) MONTHLY ACCOUNT STATEMENT 
The  Bank  shall  mail  to  you  a  monthly  Account  Statement  at  the  end  of  each  billing  period  in  which 
you have a balance in excess of $1. You must notify the Bank, in writing, of any error in the Account 
Statement, within sixty (60) days, following the date on which the Account Statement was mailed. 

(x) FEES 
Please refer to your card mailer backer for more details on the applicable charges to your Account.  
a. Penalty fee: A late fee will be added to the standard purchase balance for each billing period you 
fail to pay by its due date the minimum payment due. Returned payment fees may also be charged. 

b.  Currency  conversion  fee:  If  you  make  a  transaction  in  a  foreign  currency,  other  than  a  cash 
advance made at a branch or ATM of one our affiliates, MasterCard will convert the charge into a U.S. 
dollar amount. MasterCard currently uses a conversion rate in effect one day prior to its transaction 
processing  date.  Such  rate  is  either  a  wholesale  market  rate  or  the  government-mandated  rate. 
Please refer to your card mailer backer for more details on the applicable charges to your Account.  

 
 
 
 
 
 
 
 
 
 
If you make a cash advance in a foreign currency at a branch or ATM of one our affiliates, the amount 
is  converted  into  U.S.  dollars  by  our  affiliate  in  accordance  with  its  foreign  currency  conversion 
procedures  then  in  effect.  Our  affiliate  currently  uses  a  conversion  rate  in  effect  on  its  applicable 
processing date. Such rate is either a mid-point market rate or the government-mandated rate. 

The foreign currency conversion rate in effect on the applicable processing date for a transaction may 
differ from the rate in effect on the sale or post date on your Account Statement for that transaction. 

If a transaction is converted by a third party prior to such transaction being processed by MasterCard, 
the foreign currency conversion rate for that transaction will be the rate selected by that third party. 

c.  Administrative  charges:  We  may  charge  you  a  fee  to  take  advantage  of  certain  optional 
administrative services we provide our Cardmembers such as copy of Account Statements, additional 
credit  cards  or  express  delivery  services.  Each  time  an  administrative  service  is  offered  to  you,  any 
fee  for  the  service  will  be  reflected  on  your  Account  Statement.  You  agree  to  pay  the  fee  disclosed 
each time you opt to take advantage of an administrative service. These services are optional and are 
not required to be used by you. 

(xi) DEFAULT AND TERMINATION OF CREDIT PRIVILEGES 
You  will  be  in  default  under  this  Agreement  upon:  (a)  your  failure  to  make  at  least  the  minimum 
payment by the date specified on your Account Statement; (b) your violation of any other provision 
of  this  Agreement;  (c)  your  death;  (d)  your  becoming  the  subject  of  bankruptcy  or  insolvency 
proceedings; (e) you or your property becoming the subject of attachment, foreclosure, repossession, 
lien,  judgment  or  garnishment  proceedings;  (f)  your  failure  to  supply  us  with  any  information  we 
reasonably  deem  necessary;  (g)  your  supplying  us  with  misleading,  false,  incomplete  or  incorrect 
information; (h) our receipt of information that you are unwilling or unable to perform the terms and 
conditions  of  this  Agreement;  (i)  our  receipt  of  information  from  third  parties,  including  credit 
reporting  agencies,  which  indicates  a  serious  delinquency  or  charge-off  with  other  creditors;  or  (j) 
your  moving  out  of  the  U.S.  After  your  default,  your  Account  balance  will  continue  to  accrue 
INTEREST  CHARGES  at  the  contract  rate.    Balances  outstanding  under  this  Agreement  when  your 
credit line is reduced or terminated will continue to accrue INTEREST CHARGES until paid in full and 
subject to all terms and conditions of this Agreement. Upon default, we have the right to terminate or 
suspend  your  credit  privileges  under  this  Agreement,  to  change  the  terms  of  your  Account  and  this 
Agreement,  may  require  you  to  pay  your  entire  Account  balance  including  all  accrued  but  unpaid 
charges  immediately  as  permitted  by  law  and  to  sue  you  for  what  you  owe.  You  will  pay  our  court, 
reasonable attorney's fees and other collection costs related to the default to the extent permitted by 
applicable  law.  Upon  default,  we  will  apply  your  payments  first  to  attorneys'  fees  and  then  in  the 
order set forth under Application of Payments.  We may continue to impose INTEREST CHARGES after 
default (including charge-off). 

(xii) CREDIT AUTHORIZATIONS 
Some transactions will require our prior authorization and you may be asked to provide identification. 
If our authorization system is not working, we may not be able to authorize a transaction, even if you 
have sufficient available credit.  We will not be liable to you if any of these events happen. We are not 
responsible for any refusal to accept or honor your Card. We can cancel your Account, refuse to allow 
further transactions, or revoke your Card at any time. 

(xiii) CARD RENEWAL 
Cards are issued with an expiration date.  We have the right not to renew your Card for any reason. 

(xiv) LIABILITY FOR UNAUTHORIZED USE 
Retain  your  copies  of  all  charge  slips  until  you  receive  your  Account  Statement,  at  which  time  you 
should  verify  that  the  charges  are  true  and  the  amounts  unaltered.  You  may  be  liable  for  the 
unauthorized use of your Card. You will not be liable for unauthorized use that occurs after you notify 
us  of  the  loss,  theft  or  possible  unauthorized  use.  Notification  must  be  given  by  you  immediately 
upon  learning  of  the  loss,  theft  or  possible  unauthorized  use  by  calling  us  at  1-800-639-8738  or 
writing us at Banco Popular North America, Cardmember Service Center, P.O. Box 1111, Madison, WI  
53701-1111. 

In  any  case,  your  liability  for  unauthorized  use  of  your  Card  will  not  exceed  $50.  However, 
unauthorized use does not include use by a person to whom you have given the Card or authority to 
use  your  Account  and  you  will  be  liable  for  all  use  by  such  a  user.  To  terminate  this  authority,  you 
must  retrieve  the  Card  or  Cards  from  the  previously  authorized  user  and  return  it  to  us  at  the 
aforementioned address along with a letter explaining why you are doing so.  

(xv) LOST OR STOLEN CARDS AND/OR CONVENIENCE CHECKS 
You agree to notify us immediately if your Card(s) or any transfer or convenience checks are lost or 
stolen.  You may notify us by calling 1-800-963-8738. 

(xvi) AMENDMENTS 
Subject to applicable law, we may change or terminate any term of this Agreement or add new terms 
at any time, without limitation, including adding or increasing fees, increasing your monthly minimum 
payment  and  increasing  the  rate  or  amount  of  INTEREST  CHARGES,  or  changing  the  method  of 
computing  the  balance  upon  which  INTEREST  CHARGES  are  assessed.  Prior  written  notice  will  be 
provided to you when required by applicable law.  Changes may apply to new transactions. 

(xvii) CANCELLATION 
You  can  cancel  or  close  your  Account  by  calling  us  at  1-800-963-8738  or  by  writing  to  us  at  Banco 
Popular North America, Cardmember Service Center, P.O. Box 1111, Madison, WI 53701-1111. Your 

 
 
 
 
 
 
 
 
 
 
 
notice  becomes  effective  within  five  days  after  we  receive  it.    Outstanding  balances  will  continue  to 
accrue interest and other charges and be subject to this Agreement. We will not honor any transfer or 
convenience check written on your Account if we receive the check after your Account is cancelled.  

(xviii) APPLICABLE LAW 
This  Agreement  will  be  governed  by  the  laws  of  Florida  (without  regard  to  its  conflict  of  laws 
principles),  whether  or  not  you  live  in  Florida,  and  whether  or  not  your  Account  is  used  outside  of 
Florida,  and  by  any  applicable  federal  laws.  You  agree  that:  (1)  this  Agreement  is  entered  into  in 
Florida; (2) all credit under this Agreement will be extended from Florida; and (3) all credit extended 
under  this  Agreement  is  subject  to,  and  governed  by,  Florida  law.  All  terms  and  conditions  of  this 
Agreement (including the Amendment provision or any other provision herein relating to a change in 
the  terms  of  this  Agreement,  this  Applicable  Law  provision,  and  any  of  the  Interest  Charge, 
Application  of  Payment  and  Fee  provisions)  are  deemed  to  be  material  to  a  determination  of  the 
INTEREST CHARGE.   

(xiv) ASSIGNMENT OF ACCOUNT 
We may sell, assign or transfer your Account or any portion thereof without notice to you. You may 
not sell, assign or transfer your Account. In addition, we may refer the Account to a collection agency 
or  attorney  who  shall  be  entitled  to  enforce  this  Agreement  according  to  its  terms,  and  any  of  our 
rights shall apply to those persons. 

(xx) CREDIT BUREAU REPORTING AND INFORMATION GATHERING 
We will report your credit record to a credit reporting agency (ies). If you believe we have inaccurate 
information  about  you  or  have  reported  inaccurate  information  about  you  to  a  consumer  reporting 
agency,  you  can  notify  us  at  Banco  Popular  North  America,  Cardmember  Service  Center,  P.O.  Box 
1111, Madison, WI  53701-1111. You agree that any government agency may release your residence 
address  to  us,  should  it  become  necessary  to  locate  you.  You  agree  that  our  supervisory  personnel 
may listen or tape telephone calls between you and our representatives in order to better serve you 
and  other  Cardmembers.  You  agree  that  we  have  the  right  to  obtain  a  current  credit  report  in 
connection with your Account at any time. 

(xxi) SEVERABILITY 
If  any  provision  of  this  Agreement  is  finally  determined  to  be  void  or  unenforceable  under  any  law, 
rule, or regulation, all other provisions of this Agreement will remain valid and enforceable.  

YOUR BILLING RIGHTS: Keep this Document for Future Use 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing 
Act. 

What To Do If You Find A Mistake On Your Account Statement 
If you think there is an error on your Account Statement, write to us at: 
Banco Popular North America 
Cardmember Service Center, P.O. Box 1111, Madison, WI  53701-1111 

In your letter, give us the following information: 
•  Account information: Your name and account number. 
•  Dollar amount: The dollar amount of the suspected error. 
•  Description  of  problem:  If  you  think  there  is  an  error  on  your  Account  Statement,  describe  what 

you believe is wrong and why you believe it is a mistake. 

You must contact us: 
•  Within 60 days after the error appeared on your Account Statement. 
•  At least 3 business days before an automated payment is scheduled, if you want to stop payment 

on the amount you think is wrong. 

You  must  notify  us  of  any  potential  errors  in  writing.  You  may  call  us,  but  if  you  do  we  are  not 
required to investigate any potential errors and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 
1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also 
tell you if we have already corrected the error. 
2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we 
believe the Account Statement is correct. 

While we investigate whether or not there has been an error: 
•  We cannot try to collect the amount in question, or report you as delinquent on that amount. 
•   The charge in question may remain on your Account Statement, and we may continue to impose 
INTEREST CHARGES on that amount. 
•  While you do not have to pay the amount in question, you are responsible for the remainder of your 
balance. 
•  We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 
•  If we made a mistake: You will not have to pay the amount in question or any INTEREST CHARGES 

or other fees related to that amount. 

•  If we do not believe there was a mistake: You will have to pay the amount in question, along with 
applicable  INTEREST  CHARGES  and  fees.  We  will  send  you  an  Account  Statement  of  the  amount 

 
 
 
 
 
 
 
 
 
 
 
 
 
you owe and the date payment is due. We may then report you as delinquent if you do not pay the 
amount we think you owe. 

If you receive our explanation but still believe your Account Statement is wrong, you must write to us 
within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent 
without also reporting that you are questioning your Account Statement. We must tell you the name 
of anyone to whom we reported you as delinquent, and we must let those organizations know when 
the matter has been settled between us.  

If  we  do  not  follow  all  of  the  rules  above,  you  do  not  have  to  pay  the  first  $50  of  the  amount  you 
question even if your Account Statement is correct. 

Your Rights If You Are Dissatisfied With Your Card Purchases   
If  you  are  dissatisfied  with  the  goods  or  services  that  you  have  purchased  with  your  Card  and  you 
have tried in good faith to correct the problem with the merchant, you may have the right not to pay 
the remaining amount due on the purchase. 

To use this right, all of the following must be true: 
1. The purchase must have been made in your home state or within 100 miles of your current mailing 
address, and the purchase price must have been more than $50. 
(Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to 
you, or if we own the company that sold you the goods or services.) 
2. You must have used your Card for the purchase. Purchases made with Cash Advances from an ATM 
or with a check that accesses your Account do not qualify. 
3. You must not yet have fully paid for the purchase. 

If  all  of  the  criteria  above  are  met  and  you  are  still  dissatisfied  with  the  purchase,  contact  us  in 
writing at: 
Banco Popular North America 
Cardmember Service Center, P.O. Box 1111, Madison, WI  53701-1111 

While  we  investigate,  the  same  rules  apply  to  the  disputed  amount  as  discussed  above.  After  we 
finish  our  investigation,  we  will  tell  you  our  decision.  At  that  point,  if  we  think  you  owe  an  amount 
and you do not pay, we may report you as delinquent.