PO Box 830
lockport, NY 14095-0830
(716) 434-2290
Fax: (716) 434-2906

visa classic, visa GOlD & visa PlaTiNUM 
cONsUMer creDiT carD aGreeMeNT

In this Agreement, “Agreement” means this Consumer Credit Card Agreement. “Disclosure” means the Credit Card Account Opening Disclosure. 
The Account Opening Disclosure is incorporated into this Consumer Credit Card Agreement and is part of the Agreement. In this Agreement the 
words “you,” “your,” and “yours” mean each and all of those who agree to be bound by this Agreement; “card” means the Visa credit card and 
any duplicates, renewals, or substitutions the Credit Union issues to you; “account” means your Visa credit card line-of-credit account with the 
Credit Union; and “Credit Union” means the Credit Union whose name appears on this Agreement or anyone to whom the Credit Union transfers 
this Agreement.
1.	 USING	YOUR	ACCOUNT	— If you are approved for an account, the Credit Union will establish a line of credit for you. You agree that your 
credit limit is the maximum amount (purchases, cash advances, finance charges, plus “other charges”) which you will have outstanding on your 
account at any time. Unless disclosed otherwise, the Credit Union will not allow advances over the credit limit. If the Credit Union has a program 
whereby it allows payment of advances that exceed your credit limit, subject to a fee, the Credit Union will provide you with notice, either orally, 
in writing, or electronically (notwithstanding the requirements of the paragraph entitled “Statements and Notices”) explaining your right to opt in 
to the Credit Union’s program whereby it will honor advance requests over the credit limit. In the event you opt in to such a program, you agree to 
the terms of such a program. You may request an increase in your credit limit only by a method acceptable to the Credit Union. The Credit Union 
may increase or decrease your credit limit, refuse to make an advance and/or terminate your account at any time for any reason not prohibited 
by law. If you are permitted to obtain cash advances on your account, we may, from time to time, issue convenience checks to you that may be 
drawn on your account. Convenience checks may not be used to make a payment on your account balance. If you use a convenience check, it will 
be posted to your account as a cash advance. We reserve the right to refuse to pay a convenience check drawn on your account for any reason 
and such refusal shall not constitute wrongful dishonor.
You may request that we stop the payment of a convenience check drawn on your account. You agree to pay any fee imposed to stop a payment 
on a convenience check issued on your account. You may make a stop payment request orally, if permitted, or in writing. Your request must be 
made with sufficient time in advance of the presentment of the check for payment to give us a reasonable opportunity to act on your request. 
In addition, your request must accurately describe the check including the exact account number, the payee, any check number that may be 
applicable, and the exact amount of the check. If permitted, you may make a stop payment request orally but such a request will expire after 14 
days unless you confirm your request in writing within that time. Written stop payment orders are effective only for six (6) months and may be 
renewed for additional six month periods by requesting in writing that the stop payment order be renewed. We are not required to notify you 
when a stop payment order expires. If we re-credit your account after paying a check or draft over a valid and timely stop payment order, you 
agree to sign a statement describing the dispute with the payee, to assign to us all of your rights against the payee or other holders of the check 
or draft and to assist us in any legal action. You agree to indemnify and hold us harmless from all costs and expenses, including attorney’s fees, 
damages, or claims, related to our honoring your stop payment request or in failing to stop payment of an item as a result of incorrect information 
provided to us or the giving of inadequate time to act upon a stop payment request. 
2.	 USING	YOUR	CARD	— You understand that the use of your credit card will constitute acknowledgement of receipt and agreement to the 
terms of the Credit Card Agreement and Credit Card Account Opening Disclosure (Disclosure). You may use your card to make purchases from 
merchants and others who accept your card. The credit union is not responsible for the refusal of any merchant or financial institution to honor 
your card. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you 
will be permitted to complete the transaction. In addition, you may obtain cash advances from the Credit Union, from other financial institutions 
that accept your card, and from some automated teller machines (ATMs). (Not all ATMs accept your card.) If the credit union authorizes ATM 
transactions with your card, it will issue you a personal identification number (PIN). To obtain cash advances from an ATM, you must use the PIN 
issued to you for use with your card. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, 
or local law. Even if you use your card for an illegal transaction, you will be responsible for all amounts and charges incurred in connection with 
the transaction. If you are permitted to obtain cash advances on your account, you may also use your card to purchase instruments and engage 
in transactions that we consider the equivalent of cash. Such transactions will be posted to your account as cash advances and include, but are 
not limited to, wire transfers, money orders, bets, lottery tickets, and casino gaming chips. This paragraph shall not be interpreted as permitting 
or authorizing any transaction that is illegal.
3.	 PROMISE	TO	PAY	— You promise to pay all charges (purchases, cash advances, balance transfers, use of convenience checks or any other 
charge) made to your account by you or anyone you authorize to use your account. You also promise to pay all finance charges and other charges 
added to your account under the terms of this Agreement or another agreement you made with the Credit Union. If this is a joint account, the 
paragraph on JOINT ACCOUNTS also applies to your account.
4.	 PERIODIC	RATES	— The periodic rates applicable to purchases, cash advances, and balance transfers are disclosed on the Disclosure that 
accompanies this Agreement. Any penalty rate that may be imposed for failing to make a payment by the payment due date is also disclosed on 
the Disclosure. Any rate change will be made pursuant to applicable law. If the rate for your account is variable, as indicated on the accompanying 
Disclosure,  the  rate  charged  on  purchases,  cash  advances,  balance  transfers  and  any  penalty  rate  will  vary  periodically  as  disclosed  in  the 
Disclosure accompanying this Agreement. The initial rate on your account for certain types of transactions may be an introductory discounted 
rate (Introductory Rate) that is lower than the rate that would ordinarily apply for that type of transaction. If an Introductory Rate applies to your 
account, the rates and the period of time it will be effective is shown on the Disclosure accompanying this Agreement. After the Introductory Rate 
period expires, the periodic rate will automatically increase to the rates that would ordinarily apply for that type of transaction based on the terms 
of this Agreement. 

© CUNA MUTUAl GROUP, 2009, 10, All RIGHTS RESERVED  

JBXX3000 031-1104-8 (0310) PDF for website

5.	 FINANCE	CHARGES	—	New purchases posted to your account during a billing cycle will not incur a finance charge for that billing cycle. 
Finance charge begins to accrue on those purchases from the first day of the next billing cycle, unless you paid the entire new balance on the 
previous cycle’s billing statement by the payment due date of that statement. To avoid an additional finance charge on the balance of purchases, 
you must pay the entire new balance on the billing statement by the payment due date of that statement. A finance charge begins to accrue on 
cash advances from the date you get the cash advance or from the first day of the billing cycle in which the cash advance is posted to your 
account, whichever is later.
The finance charge is calculated separately for purchases and cash advances. For purchases, the finance charge is computed by applying the 
periodic rate to the average daily balance of purchases. To get the average daily balance of purchases, we take the beginning outstanding balance 
of purchases each day and subtract any payments and/or credits that we apply to the purchase balance. (We do not add in any purchases posted 
during the billing cycle.) This gives us the daily balance of purchases. Then, we add all the daily balances of purchases for the billing cycle together 
and divide the total by the number of days in the billing cycle. This gives us the average daily balance of purchases. 
For  cash  advances,  the  finance  charge  is  computed  by  applying  the  periodic  rate  to  the  average  daily  balance  of  cash  advances.  To  get  the 
average daily balance of cash advances, we take the beginning outstanding balance of cash advances each day, add in any new cash advances, 
and subtract any payments and/or credits that we apply to the cash advance balance. This gives us the daily balance of cash advances. Then, we 
add all the daily balances of cash advances for the billing cycle together and divide the total by the number of days in the billing cycle. This gives 
us the average daily balance of cash advances. Balance transfers are calculated in the same manner as cash advances.
6.	 FOREIGN	TRANSACTIONS	— Purchases and cash advances made in foreign currencies will be debited from your account in U.S. dollars. The 
exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa 
from a range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa 
itself receives or the government-mandated rate in effect for the applicable central processing date. The exchange rate used on the processing 
date may differ from the rate that would have been used on the purchase date or cardholder statement posting date. 
A fee (finance charge), calculated in U.S. dollars, will be imposed on all foreign transactions, including purchases, cash advances and credits 
to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, 
with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates. The Foreign Transaction Fee is set forth on the 
Disclosure accompanying this Agreement.
7.	 FEES	— In addition to the periodic rate, the following additional fees may be imposed on your account. If applicable to your account, the fee 
amounts and explanations are disclosed on the Disclosure accompanying this Agreement. Your account may also be subject to additional fees 
as set forth on the Disclosure accompanying this Agreement.
a.	 Statement	Copy	Fee. If your account is subject to a Statement Copy Fee, except as limited by applicable law and when the request is made 
in connection with a billing error made by the credit union, a fee may be added to your account for each copy of a sales draft or statement that 
you request.
b.	 Rush	Fee. If your account is subject to a Rush Fee, except as limited by applicable law, a fee may be added to your account for each rush 
card that you request, providing delivery of the card is also available by standard mail service, without paying a fee for delivery.
c.	 Express	Card	Fee. If your account is subject to the Express Card Fee, a fee will be added to your account as disclosed on the Disclosure 
accompanying this Agreement.
d.	 Late	Payment	Fee.	If your account is subject to a late Payment Fee, the fee will be added to your account when you do not make the required 
minimum payment by or within the number of days of the statement Payment Due Date set forth on the Disclosure accompanying this Agreement.
8.	 PAYMENTS	— Each month you must pay at least the minimum payment shown on your statement by the date specified on the statement. 
You may pay more frequently, pay more than the minimum payment or pay the total new balance in full. If you make extra or larger payments, 
you are still required to make at least the minimum payment each month your account has a balance (other than a credit balance). The minimum 
payment for VISA Classic is 2.50% of your total new balance, or $10.00, whichever is greater; for VISA Gold and Platinum the minimum payment 
is 2.00% of your total new balance, or $25.00, whichever is greater, plus the amount of any prior minimum payments that you have not made, 
and any amount you are over your credit limit. In addition to the minimum payment, you must also pay, by the date specified above, the amount 
of any prior minimum payment(s) that you have not made, all outstanding unpaid fees and charges, and any amount you are over your credit 
limit. The Credit Union also has the right to demand immediate payment of any amount by which you are over your credit limit. 
9.	 PAYMENT	ALLOCATION	— Subject to applicable law, your payments may be applied to what you owe the Credit Union in any manner the 
Credit Union chooses. However, in every case, in the event you make a payment in excess of the required minimum periodic payment, the Credit 
Union will allocate the excess amount first to the balance with the highest annual percentage rate and any remaining portion to the other balances 
in descending order based on applicable annual percentage rate. 
10.	SECURITY	INTEREST	— You grant the Credit Union a security interest under the Uniform Commercial Code and under any common law 
rights the Credit Union may have in any goods you purchase. If you give the Credit Union a specific pledge of shares by signing a separate pledge 
of shares, your pledged shares will secure your account. You may not withdraw amounts that have been specifically pledged to secure your 
account until the Credit Union agrees to release all or part of the pledged amount. 

Your	Account	is	secured	by	all	other	shares	you	have	in	any	individual	or	joint	account	with	the	Credit	Union,	except	for	shares	in	an	
Individual	Retirement	Account	or	in	any	other	account	that	would	lose	special	tax	treatment	under	state	or	federal	law	if	given	as	security.	
These	other	shares	may	be	withdrawn	unless	you	are	in	default	under	this	agreement.	You	authorize	the	Credit	Union	to	apply	the	balance	
in	your	individual	or	joint	share	accounts	to	pay	any	amounts	due	on	your	Account	if	you	should	default.

Collateral  securing  other  loans  you  have  with  the  Credit  Union  may  also  secure  this  loan,  except  that  a  dwelling  will  never  be  considered  as 
security for this account, notwithstanding anything to the contrary in any other agreement. 
11.	DEFAULT	— You will be in default if you fail to make any minimum payment or other required payment by the date that it is due. You will 
be in default if you break any promise you make under this Agreement. You will be in default if you die, file for bankruptcy or become insolvent, 
that is, unable to pay your obligations when they become due. You will be in default if you make any false or misleading statements in any credit 
application or credit update. You will also be in default if something happens that the Credit Union believes may substantially reduce your ability 
to repay what you owe.

When you are in default, the Credit Union has the right to demand immediate payment of your full account balance without giving you notice. If 
immediate payment is demanded, you agree to continue paying finance charges at the periodic rate charged before default, until what you owe 
has been paid, and any shares that were given as security for your account may be applied towards what you owe.
12.	LIABILITY	FOR	UNAUTHORIZED	USE-LOST/STOLEN	CARD	NOTIFICATION	— You agree to notify us immediately, orally or in writing, at 
6485 S. Transit Rd., PO Box 830, lockport, NY 14095-0830 or telephone (716) 434-2290 Monday through Friday 9:00 a.m. to 5:00 p.m. EST, 
(800) 488-6481 Monday through Friday 9:00 a.m. to 5:00 p.m. EST or (866) 274-2473 seven (7) days a week, 24 hours a day, of the loss, theft, 
or unauthorized use of your credit card. You may be liable for the unauthorized use of your credit card. You will not be liable for unauthorized use 
that occurs after you notify us of the loss, theft, or possible unauthorized use. You will have no liability for unauthorized purchases made with 
your credit card, unless you are grossly negligent in the handling of your card. In any case, your liability will not exceed $50.00.
13.	CHANGING	OR	TERMINATING	YOUR	ACCOUNT	— As permitted by law, the Credit Union may change the terms of this Agreement and any 
attached Disclosure from time to time. Notice of any change will be given in accordance with applicable law. If permitted by law and specified in 
the notice to you, the change will apply to your existing account balance as well as to future transactions.
Either you or the Credit Union may terminate this Agreement at any time, but termination by you or the Credit Union will not affect your obligation 
to pay the account balance plus any finance and other charges you owe under this Agreement. Your obligation to pay the account balance plus 
any finance and other charges you owe under this agreement are subject to all applicable laws and regulations regarding repayment requirements. 
You are also responsible for all transactions made to your account after termination, unless the transactions were unauthorized.
The card or cards you receive remain the property of the Credit Union and you must recover and surrender to the Credit Union all cards upon 
request or upon termination of this Agreement whether by you or the Credit Union. If this is a joint account, the paragraph on JOINT ACCOUNTS 
of this Agreement also applies to termination of the account. 
14.	CHANGING	OR	TERMINATING	 AUTHORIZED	USERS	— Upon  your request, we may issue additional cards  for authorized users that you 
designate. You must notify us in writing of any termination of an authorized user’s right to access your account. Your letter must include the 
name of the authorized user and your account number and/or any subaccount number issued to the authorized user along with the authorized 
user’s card and any convenience or other access checks issued to the authorized user. If you cannot return the authorized user’s card or access 
checks and if you request your account to be closed, we will close your account and you may apply for a new account.
15.	CREDIT	REVIEW	AND	RELEASE	OF	INFORMATION	— You authorize the Credit Union to investigate your credit standing when opening or 
reviewing  your  account.  You  authorize  the  Credit  Union  to  disclose  information  regarding  your  account  to  credit  bureaus  and  creditors  who 
inquire about your credit standing. If your account is eligible for emergency cash and/or emergency card replacement services, and you request 
such  services,  you  agree  that  we  may  provide  personal  information  about  you  and  your  account  that  is  necessary  to  provide  you  with  the 
requested service(s).
16.	RETURNS	AND	ADJUSTMENTS	— Merchants and others who honor your card may give credit for returns or adjustments, and they will do 
so by sending the Credit Union a credit slip which will be posted to your account. If your credits and payments exceed what you owe the Credit 
Union, the amount will be applied against future purchases and cash advances. If the credit balance amount is $1.00 or more, it will be refunded 
upon your written request or automatically after six (6) months.
17.	ADDITIONAL	BENEFITS/CARD	ENHANCEMENTS	— The Credit Union may from time to time offer additional services to your account, such 
as travel accident insurance, at no additional cost to you. You understand that the Credit Union is not obligated to offer such services and may 
withdraw or change them at any time.
18.	MERCHANT	DISPUTES	— The Credit Union is not responsible for the refusal of any merchant or financial institution to honor your card. The 
Credit Union is subject to claims and defenses (other than tort claims) arising out of goods or services you purchase with the card if you have 
made a good faith attempt but have been unable to obtain satisfaction from the merchant or service provider, and (a) your purchase was made 
in response to an advertisement the Credit Union sent or participated in sending to you; or (b) your purchase cost more than $50.00 and was 
made in your state or within 100 miles of your home.
19.	JOINT	ACCOUNTS	— If this is a joint account, each of you will be individually and jointly responsible for paying all amounts owed under this 
Agreement. This means that the Credit Union can require any one of you individually to repay the entire amount owed under this Agreement. Each 
of you authorizes the other(s) to make purchases or cash advances individually. Any one of you may terminate the account and the termination 
will be effective as to all of you.
20.	EFFECT	OF	AGREEMENT	— This Agreement is the contract which applies to all transactions on your account even though the sales, cash 
advances, credit or other slips you sign or receive may contain different terms.
21.	NO	WAIVER	— The Credit Union can delay enforcing any of its rights any number of times without losing them.
22.	STATEMENTS	AND	NOTICES	— Statements and notices will be mailed to you at the appropriate address you have given the Credit Union. 
Notice sent to any one of you will be considered notice to all. 
23.	SEVERABILITY	AND	FINAL	EXPRESSION	— This Agreement and the Disclosure are the final expression of the terms and conditions of your 
account. This written Agreement and Disclosure may not be contradicted by evidence of any alleged oral agreement. Should any part of this 
Agreement or the Disclosure be found to be invalid or unenforceable, all other parts of this Agreement and Disclosure shall remain in effect and 
fully enforceable to the fullest extent possible under this Agreement.
24.	COPY	RECEIVED	— You acknowledge that you have received a copy of this Agreement and Disclosure.
25.	GAMBLING	TRANSACTIONS	PROHIBITED	— You may not use your card to initiate any type of gambling transaction.
26.	PENALTY	RATE	DISCLOSURES	— If applicable to your account, all rates for your account, including the rates for purchases, cash advances, 
and balance transfers, will increase to the Penalty Rate shown on the Disclosure accompanying this Agreement when you meet one or more of 
the conditions as set forth in the Disclosure. Any rate increases applied to your account are subject to applicable notice requirements. Please 
refer to the Disclosure for additional information regarding the Penalty Rate.
27.	NOTICE	TO	UTAH	BORROWERS	— This written agreement is a final expression of the agreement between you and the Credit Union. This 
written agreement may not be contradicted by evidence of any oral agreement.
28.	THE	FOLLOWING	IS	REqUIRED	BY	VERMONT	LAW	—	NOTICE	TO	CO-SIGNER	—	YOUR	SIGNATURE	ON	THIS	NOTE	MEANS	THAT	YOU	
ARE	EqUALLY	LIABLE	FOR	REPAYMENT	OF	THIS	LOAN.	IF	THE	BORROWER	DOES	NOT	PAY,	THE	LENDER	HAS	A	LEGAL	RIGHT	TO	COLLECT	
FROM	YOU.

29.	NOTICE	TO	ALABAMA	BORROWERS	—	CAUTION:	IT	IS	IMPORTANT	THAT	YOU	THOROUGHLY	READ	THIS	AGREEMENT	BEFORE	YOU	SIGN	IT.

Your	Billing	Rights:	Keep	this	Document	for	Future	Use

This	notice	tells	you	about	your	rights	and	our	responsibilities	under	the	Fair	Credit	Billing	Act.
What	To	Do	If	You	Find	A	Mistake	On	Your	Statement
If you think there is an error on your statement, write to us at:
Cornerstone Community Federal Credit Union
PO Box 830
lockport, NY 14095-0830

In your letter, give us the following information:

 •  Account information: Your name and account number.
 •  Dollar amount: The dollar amount of the suspected error.
 •  Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.

You must contact us:

 •  Within 60 days after the error appeared on your statement.
 •  At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.
You must notify us of any potential errors in writing [or electronically]. You may call us, but if you do we are not required to investigate any 
potential errors and you may have to pay the amount in question.

What	Will	Happen	After	We	Receive	Your	Letter
When	we	receive	your	letter,	we	must	do	two	things:

 1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the 

error.

 2.  Within 90 days of receiving your letter, we must either correct the error or explain why we believe the bill was correct. 

While	we	investigate	whether	or	not	there	has	been	an	error:

 •  We cannot try to collect the amount in question, or report you as delinquent on that amount.
 •  The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
 •  While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
 •  We can apply any unpaid amount against your credit limit. 

After	we	finish	our	investigation,	one	of	two	things	will	happen:

 • 
 • 

If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.
If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will 
send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the 
amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you 
do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom 
we reported you as delinquent, and we must let those organizations know when the matter has been settled between us.
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.
Your	Rights	if	You	Are	Dissatisfied	With	Your	Credit	Card	Purchases
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the 
problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.
To use this right, all of the following must be true:

 1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must 
have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if 
we own the company that sold you the goods or services.)

 2.  You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses 

your credit card account do not qualify.

 3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing [or electronically] at:

Cornerstone Community Federal Credit Union
PO Box 830
lockport, NY 14095-0830

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our 
decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.
SPECIAL	RULE	FOR	CREDIT	CARD	PURCHASES	— If you have a problem with the quality of property or services that you purchased with a 
credit card and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount 
due on the property or services. There are two (2) limitations on this right:

 •  You must have made the purchase in your home state or, if not within your home state, within 100 miles of your current mailing address; 

and

 •  The purchase price must have been more than $50.00.

These limitations do not apply if we own or operate the merchant, or if we mailed you the advertisement for the property or services.