FR833282333_Retail 
T&C PLCC PDF 
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GE MONEY BANK 
CREDIT CARD AGREEMENT 

Interest Rates and Interest Charges 

Annual Percentage Rate 
(APR) for Purchases and 
Balance Transfers 

29.99%  
      The daily rate for purchases is .08216%. 

APR for Cash Advances 

29.99% 

       The daily rate for cash advances is .08216%. 

Penalty APR and When it 
Applies 

29.99% 

      The daily penalty rate is .08216%. 

This APR may be applied to your Account if you make a late payment. 

How Long Will the Penalty APR Apply?  If your APRs are increased for this reason, the Penalty APR 
will apply until you make six consecutive minimum payments when due. 

Paying Interest 

Your due date is at least 23 days after the close of each billing cycle. We will not charge you any interest on 
purchases if you pay your entire balance by the due date each month. We will begin charging interest on 
cash advances and balance transfers on the transaction date. 

Minimum Interest Charge 

If you are charged interest, the charge will be no less than $2. 

Fees 

Maintenance Fees 

Transaction Fees 

$.99 per month ($11.88 maximum annually); waived when your account has an ending 
balance of zero 

 Balance Transfer 

Either $5 or 4% of the amount of each transfer, whichever is greater. 

 Cash Advance 

Either $5 or 4% of the amount of each cash advance, whichever is greater. 

Penalty Fees 

 Late Payment 

Up to $35 

 Returned Payment 

Up to $35 

How We Will Calculate Your Balance: We use a method called “daily balance”.  

During billing cycles in which interest is charged, for each balance type on your account we figure the interest charge on your account by applying 
the periodic rate to the “daily balance” of your account for each day in the billing cycle. A separate daily balance will be calculated for the following 
balance types, as applicable:  purchases, balance transfers, cash advances and other balances that are subject to different interest rates, plans or 
special promotions.  

•  First, we determine the “daily balance”. To determine the daily balance, we take the beginning balance each day, add any new charges and fees 

posted that day, and subtract any payments and credits posted that day. This gives us the daily balance. 

•   Second, we calculate the amount of interest charged. To do this, we multiply the applicable daily rate by each daily balance on your account. 
•   Third, we add the interest amount to the daily balance, and the sum will become the beginning balance for the following day. 
Your interest charge for the billing cycle is the sum of the interest amounts that were charged each day during the billing cycle for each balance type. 

184-017-00 

 
 
 
 
 
 
 
Rev. 11/09/2010 
M-93969 

GE MONEY BANK 
CREDIT CARD AGREEMENT 

1.  CONTRACT.  This Agreement (“Agreement”) is a contract for the extension of credit. It controls your credit card account referenced on the document received with your credit card or 
on your welcome letter. This Agreement includes this document and the following documents: 

• 
• 

The application or any other document you submitted to us in connection with the account; and 
The privacy policy that is enclosed with or attached to this document. 

By opening or using your account, you agree to the terms of this Agreement. This Agreement starts when (i) you give us an account application we approve or (ii) you use your account or 
let someone else use it, whichever occurs first. 

2.  PARTIES.  The parties to this Agreement are you and GE Money Bank. GE Money Bank is located at 170 West Election Road, Suite 125, Draper, Utah 84020. GE Money Bank 
sometimes is called “us,” “we” or “our” in this Agreement.    

3.  PROMISE TO PAY.  You promise to pay us for all credit that we extend on your account, including credit extended when you let another person use your account. You also promise to 
pay us for all other amounts owed to us under this Agreement. 

4.  CHANGING TERMS.  Subject to the requirements and limitations of applicable law, we may change, add to or delete any of the terms of this Agreement, including the interest rates, 
fees and charges. 

5.  GOVERNING LAW.  Except as provided in the Dispute and Claim Resolution (Including Arbitration) provision, this Agreement and your account are governed by federal 
law and, to the extent state law applies, the laws of Utah without regard to its conflicts of law principles. This Agreement has been accepted by us in Utah. 

6.  CREDIT CARD.  We have issued or will send you a credit card for your use. You are not permitted to allow anyone else to use your credit card, but if you do, you will be responsible 
for such use. You will destroy all the credit card(s) issued on your account if we ask you to do so.   

7.  AUTHORIZED USER/JOINT ACCOUNT.  If you ask us to send a credit card to another person that you want to let use your account, you will be responsible for all transactions made 
by  that  person.  That  person  will  be  considered  an  authorized  user.  If  another  person  is  approved  on  the  account,  that  person  will  be  considered  a  joint  accountholder.  Each  joint 
accountholder may use the account and agrees to the terms of this Agreement. No matter which joint accountholder uses the account, each of you must pay back the full amount owed 
on the account. We may treat each of you as one accountholder. For example, giving notice to one of you is considered the same as giving notice to both of you. Also, we may follow the 
instructions that we get from one of you even if they differ from instructions given by the other accountholder. 

8.  USING YOUR ACCOUNT.  You may use your account only as stated in this Agreement. You may use your account for the following: 

•  Purchases.  You may buy goods or services;  

•  Cash Advances.  If applicable, you may get cash advances by writing convenience checks we may provide to you from time to time or by other means we may make available. We 
may not honor a convenience check (i) if you filed for bankruptcy, (ii) if the check is expired, (iii) if your account is closed, (iv) if the amount of the check would exceed your available 
credit or cash advance limit, or (v) as otherwise stated on your convenience check; and 

•  Balance Transfers.  If applicable, from time to time, we may offer you the chance to transfer balances from your other credit card accounts to this account. Unless we tell you 
otherwise, we will treat balance transfers as purchases. We reserve the right to decline to process any balance transfer request for any reason, and will not transfer a balance from 
any of our affiliates. Transfers will be processed in the order determined by us. If the amount you wish to transfer is greater than your available credit limit, we  may reject the 
request(s). It may take up to four weeks for a balance transfer request to be credited to your other credit card account(s). It is your responsibility to make any payments required to 
keep your other account(s) current and to close your other account(s), if you desire. We are not responsible for any charges you may incur on your other account(s) as a result of 
your balance transfer(s). If you have a dispute with a creditor, and pay the balance in question by transferring it to your account, you may lose certain dispute rights. 

You may use your account only for lawful personal, family or household purposes. You may not use your account for internet gambling or illegal purposes. You may not use your account 
to pay amounts you owe us on this account or on other accounts you have with us. These restrictions are for our benefit, and we are not responsible to you for enforcing them. 

9.  CREDIT AND CASH ADVANCE LIMITS.   

A. Assigning Limits.  We will assign the following limit(s) on your account, as applicable. We may increase or decrease either or both of these limits at any time. 

Credit Limit – This is the highest amount of total credit we will extend to you on your account. 

Cash Advance Limit – This is the highest amount of credit we will extend to you for cash advances made on your account, if applicable. Cash transactions will also count 
towards your credit limit. 

B. Exceeding Limits.  We may refuse to authorize you to use your account if that use (including any fees associated with that use) will cause the total you will owe on your account to 
be more than your credit limit. If applicable, you may not get a cash advance if that cash advance (including interest and cash advance fees) will cause the total you will owe for 
cash advances on your account to be more than your cash advance limit. If we approve a transaction that causes the total you will owe on your account to be more than your credit 
limit or, if applicable, the total you will owe for cash advances on your account to be more than your cash advance limit, we do not give up any of our rights under this Agreement 
and we do not treat it as an increase in your credit limit or, if applicable, cash advance limit. 

C. Limiting Transactions.  We reserve the right to not approve transactions on your account. To prevent fraud, we may also limit the number or dollar amount of transactions you can 

make in a particular amount of time. 

10.  INTEREST.  This section explains (i)  the interest  rates that will apply to your account, (ii) when interest will be charged on your account, and (iii) how the amount of interest  is 
calculated. 

A. Rates. The following rates apply to purchases and, if applicable, cash advances. A higher rate, which we call a “Penalty APR” may apply at certain times as described below. The 

Annual Percentage Rates (APRs) applicable to your account are shown in the table above and will also be shown on your billing statement. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  We calculate interest on the balance of your account each day. We use a daily rate to calculate the interest each day. The daily rate is equal to the APR divided by 365. 

1.  Purchase Rate.  The daily rate for purchases is .08216% (APR 29.99%) unless and until the penalty rate applies. 

2.  Cash Advance Rate.  The daily rate for cash advances is .08216% (APR 29.99%) unless and until the penalty rate applies. 

3.  Penalty Rate.  The penalty rate may apply if you do not make your total minimum payment by the payment due date and will continue to apply as provided in this section. As 

required by law, we will provide you with advance notice if we are going to apply the penalty rate to your account and we will tell you when the penalty rate will apply. 

   a.  What is the Penalty Rate?  The daily penalty rate will be .08216% (APR 29.99%). 

   b.  How Long Will the Penalty Rate Apply?  If you are not more than 60 days late on a payment, the penalty rate will apply to transactions made  on your account after a date  
specified in the advance notice. Once in effect, if you then make all required payments by the payment due date for six consecutive billing periods, your rate will return to the  
standard APR; otherwise, the penalty rate will apply indefinitely. 

If you are or become more than 60 days late on a payment, the penalty rate will apply to all balances and new transactions on your account not already subject to the penalty  
rate as specified in the advance notice. Once in effect, if you then make six consecutive minimum payments by the payment due date, starting  with  your  first  payment due  
date after the date specified  in  the  advance  notice,  your  rate  for  any balances  created  on  your  account  prior to or within 14 days after the date of the advance notice  
 that are not already subject to (or scheduled under a prior notice to be subject to) the penalty rate will return to the standard APR. If you do not make these six consecutive  
minimum payments, we may apply the penalty rate to all balances on your account indefinitely. 

B. When We Charge Interest. 

1.  Purchases.  We charge interest on your purchases from the date you make the purchase until you pay the purchase in full, except as set forth below: 

•   We will not charge you interest during a billing cycle on any purchases if (i) you had no balance at the beginning of the billing cycle or (ii) you had such a balance, you paid  

that balance in full by the due date in that billing cycle. 

•  We will credit, as of the beginning of the billing cycle, any payment you make by the due date that we allocate to purchases if (i) you had no balance at the beginning of the  
  previous billing cycle, or (ii) if you had such a balance, you paid that balance in full by the due date in the previous billing cycle. 

2.  Balance Transfers and Cash Advances.  If applicable, we charge interest on your balance transfers and cash advances (and their related fees) from the date you make the 

transaction until you pay them in full. You cannot avoid paying interest on balance transfers or cash advances or on their fees. 

C. How We Calculate Interest.  During billing cycles in which interest is charged, for each balance type on your account we figure the interest charge on your account by applying the 
periodic  rate  to  the  “daily  balance”  of  your  account  for  each  day  in  the  billing  cycle.  A  separate  daily  balance  will  be  calculated  for  the  following  balance  types,  as  applicable:  
purchases, balance transfers, cash advances and other balances that are subject to different interest rates, plans or special promotions.  

•  First, we determine the “daily balance”. To determine the daily balance, we take the beginning balance each day, add any new charges and fees posted that day, and subtract 

any payments and credits posted that day. This gives us the daily balance. 

•  Second, we calculate the amount of interest charged. To do this, we multiply the applicable daily rate by each daily balance on your account. 

•  Third, we add the interest amount to the daily balance, and the sum will become the beginning balance for the following day. 

  Your interest charge for the billing cycle is the sum of the interest amounts that were charged each day during the billing cycle for each balance type. We charge a minimum of $2 of 

interest in any billing cycle in which you owe interest.  

11.  FEES.  We may charge some or all of the following fees. The table at the beginning of this Agreement shows the amount of each of the maintenance, transaction and penalty fees. 

A.     A monthly Maintenance Fee each month your account is open and has a balance greater than zero. 

B.     Transaction Fees. 

1.  A Balance Transfer Fee for each balance transfer you make.  

2.  A Cash Advance Fee for each cash advance you get.  

C. Penalty Fees.  

1.   A Late Payment Fee if we do not receive at least the total minimum payment due on your account by 5:00 p.m. (ET) on the due date shown on your statement. The amount  
  of  the late payment fee will be equal to: (1) $25 if you have paid at least your total minimum payment due by the payment due date  in  each of the  prior  six billing cycles or  

(2)  $35 if you have failed to pay at least the total minimum  payment due by the payment due date in any  one or more  of  the  prior six billing cycles.  However,  if   the  late    

  payment  fee  would  exceed  the  total  minimum  payment  for which the  late  payment  fee  is  assessed,  the amount of the late payment fee  will  instead  be equal to the  
  amount of the total minimum payment that was due. 

2.  A Returned Payment Fee if any check or other instrument sent to us, or any electronic payment authorization you provide us in payment  on  your account, is  not  honored  
  upon first presentment, even if the check, instrument or  electronic  authorization is later honored.  The  amount  of  the  returned  payment  fee  will  be  equal  to: (1) $25 if 
your payments have been honored upon first presentment in each of the prior six billing cycles or (2) $35 if any payment has been dishonored upon first presentment in any    

  one or more of the prior six billing cycles. However, if the returned payment fee would exceed the total minimum payment for the cycle in which the payment was dishonored  
  upon first presentment, the amount of the returned payment fee will instead be equal to the amount of the total minimum payment that was due. 

D. Other Fees. 

1.  A Returned Convenience Check Fee of up to $35 if we do not  honor  a  convenience  check because (i) it will cause you to go over your cash advance limit, (ii) you filed a    
petition in bankruptcy, (iii) the check is expired, or (iv) your account is closed. The amount of the returned convenience check fee will be equal to: (1) $25 if your convenience 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
checks have been honored in each of the prior six billing  cycles or (2) $35 if any  convenience check  has  been dishonored in any one or more of  the  prior six billing cycles.     
However, if the returned convenience check fee would exceed the  amount  of the dishonored convenience check,  the  amount  of  the returned convenience check fee will 
instead be equal to the amount of the dishonored convenience check.  

2.  A Stop Payment Fee of $39.99 if we stop payment on any convenience check at your request. 

12.  YOUR PAYMENTS. 

A. Required Payment and Crediting of Payment.  Each billing cycle you must pay at least the total minimum payment by 5:00 pm (ET) on the payment due date. You may at any 
time pay more than the total minimum payment. If you have a balance subject to interest, earlier payment may reduce the amount of interest you will pay. Any payments received 
after 5:00 pm (ET) will be credited as of the next day. We may delay making credit available on your account in the amount of your payment.  

B. Minimum Payment.  Your total minimum payment will be calculated as shown below. We round up to the next highest whole dollar in figuring your total minimum payment. In 

addition, if your new balance on your billing statement is less than $25, then your total minimum payment will be equal to the new balance. Your minimum payment will be: 

1.  The sum of the following: 

(a) 

The greater of either: 

(i) 

(ii) 

$25; or 

3.75% of  the new balance shown on your billing statement (excluding any balance attributable to any special promotion that involves delayed or 
special payments); PLUS 

(b) 

(c) 

Any past due amounts; PLUS 

Any payment due in connection with a specific promotional purchase. 

2. 

If you are charged a late payment fee during a billing cycle, for the next four months, we will make the following calculation each month as long as you make at least the initial 
minimum payment each month. We will calculate if the total of your payments is at least equal to the sum of the following: (A) the interest billed on your statement each month, 
plus  (B)  1%  of  the  new  balance  shown  on  your  billing  statement  each  month  (excluding  any  balance  attributable  to  any  special  promotion  that  involves  delayed  or  special 
payments), plus (C) the late payment fee that was assessed in the billing cycle before the four month period. If for the four month period the sum of your payments is not at least 
equal to the sum of A, B and C, then your minimum payment for future billing cycles will be the greater of either: 

(a)  

(b)  

the minimum payment calculation shown in (1) above; or 

the sum of: 

(i) 

(ii) 

(iii) 

1% of the new balance shown on your billing statement (excluding any balance attributable to any special promotion that involves delayed or special  
payments) plus interest and late payment fees charged to your account in the current billing cycle; PLUS  

Any past due amounts; PLUS  

Any payment due in connection with a specific promotional purchase. 

C.  How to Make a Payment.  To make a payment you must follow all the instructions below and the instructions on your billing statement. If you do not follow these instructions, credit 

of your payment to your account may be delayed up to five days.  

1.  Do the following:  (a) make your payment in United States dollars by check, money order, or similar instrument from a bank located in the U.S; (b) send the payment coupon 
from your billing statement with your payment; (c) send the payment and payment coupon in the envelope provided with your billing statement to the payment address listed on 
your billing statement; and (d) send only one payment and one payment coupon in each envelope. Alternatively you may make your payment online at the website address 
shown on your billing statement provided you make your payment in United States dollars from a bank located in the U.S. 

2.  Do not do the following:  (a) staple, paper clip, tape or fold your payment or payment coupon; (b) include any other papers or items with your payment; (c) use a balance 

transfer or  convenience check from your account to pay us; or (d) send us cash.  

D. Other Ways to Make a Payment.  Certain participating stores or providers may take payments that you make to them as a convenience to you. We may not credit those payments 

to your account until we receive them. We may allow you to make payments over the phone as an accommodation to you, but we may charge you a fee to do so. 

E.  Disputed Amounts.  If you send us correspondence about a disputed amount, you must send it to the address for billing inquiries shown on your billing statement. 
You may not send it to the payment address shown on your billing statement. By “disputed amount,” we mean a payment of less than the full balance on your account 
that is labeled as “payment in full” or similar language, or is given to us as full satisfaction of a disputed amount, or is given to us with other conditions or limitations. 
We may accept these types of payments without giving up any of our rights.  

F.  Authorization.  When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or 
to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon 
as the same day we receive your payment, and you will not receive your check back from your financial institution.  

G. Payment Allocation.  We reserve the right to select the method by which the required minimum payment is allocated to different balances on your account. Some or all of the 
required minimum payment on your account will be applied to lower APR balances before higher APR balances. The payment allocation method that we use may result in higher 
interest  on  your  account  or  reduced  savings  attributable  to  any  special  promotions.  Any  payment  you  make  in  excess  of  the  required  minimum  payment  will  be  allocated  to 
balances  with  higher  APRs  before  balances  with  lower  APRs,  unless  applicable  law  requires  or  permits  otherwise  (such  as  when  your  account  has  a  certain  type  of  special 
promotion). 

13.  SPECIAL PROMOTIONS.  At times, we may offer you special promotions when you use your account for certain transactions. These special promotions will have some terms that 
are different from the terms in this Agreement. The provisions of this Agreement apply to any special promotion, unless otherwise provided under the terms of the special promotion. We 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
may terminate your participation in any special promotion and/or apply the penalty rate to your account balances (including special promotion balances) if you become more than 60 days 
late on any payment due on your account. If this happens, each special promotion balance will no longer be subject to the terms of the special promotion and will instead be subject to the 
terms of this Agreement. A promotional charge may be charged as part of a special promotion. Please see any special promotion advertising (including in-store signs) or other disclosures 
provided to you for the full terms of any special promotion offered. 

14.  SECURITY INTEREST.  You grant us a purchase money security interest in each item of merchandise purchased on your account to secure its unpaid purchase price until such 
merchandise is paid in full. Solely for the purpose of determining the extent of our purchase money security interest in each such item of merchandise, your payments will be allocated 
first to interest on the account, and then to pay off each purchase on the account in the order in which the purchase was made (if more than one item was purchased on the same day, 
your payments will be allocated to pay off the lowest priced item first). If you made a purchase pursuant to a credit promotion, the balance with respect to the promotional purchase may 
be shown on statements during the promotional period and may reflect a different payment allocation method. In no event will we assert a security interest in the promotional purchase for 
an amount greater than the lowest balance shown on a statement for that promotional purchase. We agree that no security interest is or will be retained or acquired under this agreement 
in any real property which is used or is expected to be used as your dwelling. Should we feel it necessary, you authorize us to sign and file financing statements regarding any vehicle 
purchased. 

For  some  individual  purchases  under  your  account,  we  may  require  you  to  maintain  property/casualty  insurance  on  the  purchase  as  a  condition  of  granting  you  credit.  You  will  be 
informed of any property/casualty insurance requirement at the time you make the purchase. 

15.  UNAUTHORIZED USE.  If you notice the loss or theft of your credit card or possible unauthorized use of your card, you should call us immediately at 1-866-396-8254.  

You will not be liable for any unauthorized use on your account. 

You agree that unauthorized use does not include use by a person to whom you have given your card or allowed use of your account. You will be responsible for all use by such a 
person. 

16.  YOUR CREDIT REPORTS AND ACCOUNT INFORMATION.  

A. Using and Sharing Your Information.  When you applied for an account you gave us information about yourself. You also agreed that we could ask others for information about 
your  creditworthiness  and  that  we  could  ask  consumer  reporting  agencies  for  your  consumer  report.  We  use  this  information  in  considering  your  application.  We  also  use  this 
information for any updates, renewals or extensions of credit on your account. We use this information to review and collect your account. We use this information to provide you 
with offers. We may give information about you or your account to consumer reporting agencies and other proper parties. This information may include your performance under this 
Agreement.  

B. Inaccurate Information.  Tell us if you think we reported wrong information about you to a consumer reporting agency (also called a credit bureau). Write to us at P.O. 
Box 981439, El Paso, TX 79998-1439. In your written communication, tell us what information is wrong and why you think it is wrong. If you have a copy of the credit 
report that includes the wrong information, send a copy of it with your written communication. We may report information about your account to credit bureaus. Late 
payments, missed payments, or other defaults on your account may be reflected in your credit report. 

17.  USE OF INFORMATION ABOUT YOU AND YOUR ACCOUNT.  We will give information about you and your account to dealers/merchants/retailers and participating professionals 
that accept this credit card (and their affiliates) and you consent to this. Dealers/merchants/retailers and participating professionals will use the information in connection with the credit 
card program and for things like creating and updating their records and offering you special benefits. We will use information about you and your account as set forth in the privacy policy 
that is attached to or enclosed with this document.  

18.  CHANGE OF ADDRESS/PHONE NUMBER.  You agree to tell us right away if you change your address or phone number(s). We will contact you at the address in our records until 
we are able to update our records with your new address. 

19.  CONSENT TO COMMUNICATIONS.  You consent to us contacting you using all channels of communication and for all purposes (including collection purposes), using all contact 
information you provide to us. You also consent to us and any other owner or servicer of your account contacting you about your account, including using text messages, any automatic 
telephone dialing system and/or an artificial or prerecorded voice when contacting you, even if you are charged for the call under your phone plan. You are responsible for any charges for 
contacting you that may be billed to you by your communications carriers. 

20.  TELEPHONE MONITORING. For quality control purposes, you permit us to listen to or record telephone calls between you and us. 

21.  CLOSING YOUR ACCOUNT.   

A. When You May Close Your Account.  You may close your account at any time by writing or calling us and asking us to close your account. You must send this writing to the 

address shown on your billing statement or call us at the customer service number shown on your billing statement. We will close your account after we get your request. 

B. When We May Close Your Account.  Subject to the requirements and limitations of applicable law, we may close your account at any time and for any reason. 

C. After You or We Close Your Account.  If you or we close your account, you must stop using it.  You will still have to pay us the full amount you owe on your account. This 

Agreement controls your account until you pay it in full. 

22.  DEFAULT.  Subject to the requirements and limitations of applicable law, you are in default if you: 

• 
• 
• 

Make a late payment; 
Do not follow any other term of this Agreement; or 
Become bankrupt or insolvent. 

If you default or upon your death, we may, subject to the requirements and limitations of applicable law: (i) make the full amount owing on your account due right away; (ii) bring a legal 
action to collect all amounts owed; and/or (iii) take any action allowed by law. We may also reduce your credit limit or close your account at any time whether or not you are in default. 

23.  COLLECTION COSTS.  If we ask an attorney to collect your account, we may charge you our collection costs. Collection costs may include court costs, reasonable attorneys’ fees 
and fees for repossession, repair, storage and sale of any vehicle securing a purchase. We will charge these costs only if the attorney we ask to collect is not our salaried employee and 
the law allows us to do so.  

24. DISPUTE AND CLAIM RESOLUTION (INCLUDING ARBITRATION) PROVISION. 

General/Requirement to Arbitrate.  PLEASE READ THIS PROVISION CAREFULLY. UNLESS YOU SEND US THE REJECTION NOTICE DESCRIBED BELOW, THIS PROVISION 
WILL APPLY TO YOUR ACCOUNT, AND MOST DISPUTES BETWEEN YOU AND US WILL BE SUBJECT TO INDIVIDUAL ARBITRATION. THIS MEANS THAT: (1) NEITHER A 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
COURT  NOR  A  JURY  WILL  RESOLVE  ANY  SUCH  DISPUTE;  (2)  YOU  WILL  NOT  BE  ABLE  TO  PARTICIPATE  IN  A  CLASS  ACTION  OR  SIMILAR  PROCEEDING;  (3)  LESS 
INFORMATION WILL BE AVAILABLE; AND (4) APPEAL RIGHTS WILL BE LIMITED. This Provision replaces any existing arbitration provision with us and will stay in force no matter 
what happens to your account, including termination. 

Upon demand, and except as otherwise provided below, you and we must arbitrate individually any dispute or claim between you, any joint cardholder and/or any additional cardholder, 
on the one hand; and us, our affiliates, agents and/or dealers/merchants/retailers or participating professionals, on the other hand, if the dispute or claim arises from or relates to your 
account. However, we will not require you to arbitrate: (1) any individual case in small claims court or your state’s equivalent court, so long as it remains an individual case in that court; or 
(2) any claim by us that only involves our effort to collect money you owe us. However, if you respond to a collection lawsuit by claiming that we engaged in any wrongdoing, we may 
require you to arbitrate.  

YOU AGREE NOT TO PARTICIPATE IN A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION AGAINST US IN COURT OR ARBITRATION. ALSO, YOU 
MAY NOT BRING CLAIMS AGAINST US ON BEHALF OF ANY CARDHOLDER WHO IS NOT A JOINT OR ADDITIONAL CARDHOLDER WITH YOU ON YOUR ACCOUNT (AN 
“UNRELATED CARDHOLDER”), AND YOU AGREE THAT NO UNRELATED CARDHOLDER MAY BRING ANY CLAIMS AGAINST US ON YOUR BEHALF. CLAIMS BY YOU AND 
BY AN UNRELATED CARDHOLDER MAY NOT BE JOINED IN A SINGLE ARBITRATION. Only a court may decide whether any part of this paragraph is enforceable. If it is finally 
determined that this paragraph is not fully enforceable, only this sentence of the Provision will remain in force and the remainder of the Provision will be null and void, provided that the 
court’s determination concerning the enforceability of this paragraph shall be subject to appeal. 

Starting an Arbitration.  If you or we elect to arbitrate a claim, the electing party must notify the other party in writing. This notice can be given after the beginning of a lawsuit and can be 
given  in  papers  filed  in  the  lawsuit.  Otherwise,  your  notice  must  be  sent  to  GE  Money  Bank,  Legal  Operation,  950  Forrer  Boulevard,  Kettering,  OH  45420,  ATTN:  ARBITRATION 
DEMAND  and  our  notice  must  be  sent  to  the  most  recent  address  for  you  in  our  files.  The  party  seeking  arbitration  must  select  as  the  arbitration  administrator  either  the  American 
Arbitration  Association  (“AAA”),  1633  Broadway,  10th  Floor,  New  York,  NY  10019,  www.adr.org,  (800)  778-7879,  or  JAMS,  620  Eighth  Avenue,  34th  Floor,  New  York,  NY  10018, 
www.jamsadr.com, (800) 352-5267. If neither the AAA nor JAMS is able or willing to handle the dispute, then the parties will resolve their dispute in court.  

The arbitration administrator will appoint the arbitrator and tell the parties what to do next. The arbitrator must be a lawyer with at least ten years legal experience. In making decisions or 
awarding remedies, the arbitrator must apply the same law and legal principles that would apply in court, but may use different procedural rules. If the administrator’s rules conflict with 
this Provision, this Provision will control.   

Arbitration  Location  and  Fees.    The  arbitration  will  take  place  by  phone  or  at  a  location  reasonably  convenient  to  you.  Upon  your  request,  we  will  normally  pay  all  the  fees  the 
administrator or arbitrator charges, if we believe you are acting in good faith. We will always pay these arbitration costs, as well as your legal fees and costs, to the extent required under 
applicable law or in order for this Provision to be enforced.  

Governing Law.  This Provision is governed by the Federal Arbitration Act (the “FAA”). Utah law shall apply to the extent state law is relevant under Section 2 of the FAA in determining 
the validity of this Provision. The arbitrator must follow: (1) the substantive law, consistent with the FAA, that would apply if the matter had been brought in court, (2) this Provision, and (3) 
the administrator’s rules. The arbitrator’s decision will be final and binding, except for any appeal right under the FAA. Any court with jurisdiction may enter judgment upon the arbitrator’s 
award. 

Rejecting  this  Provision.    You  may  reject  this  Provision,  in  which  case only  a court  may  be  used  to  resolve  any dispute  or  claim.  Rejection  will  not  affect  any  other  aspect  of  this 
Agreement. To reject, you must send us a notice within 60 days after you open your account or we first provide you with a right to reject this Provision. The notice must include your 
name, address, and account number and be mailed to GE Money Bank, P.O. Box 981429, El Paso, TX 79998-1429. This is the only way you can reject this Provision.  

25.  WAIVER.  We may decide to give up any of our rights under this Agreement. This includes our right to impose the full amount of any charge. If we do, we do not give up any of our 
other rights under this Agreement. If we give up any of our rights in one situation, we do not give up the same right in another situation. Except as we may agree in a signed writing, we do 
not give up any rights if we (a) accept a late or partial payment, (b) accept a check or other payment marked “payment in full” or tendered with other conditions or limitations, (c) extend 
the due date of any payment due under this Agreement, and/or (d) release any collateral or person responsible for your obligations under this Agreement. 

26.  ASSIGNMENT.  We may sell, assign or transfer any or all of our rights or duties under this Agreement or your account. This includes our rights to payments. We do not have to give 
you prior notice of such action. You may not sell, assign or transfer any of your rights or duties under this Agreement or your account. 

27.  SEVERABILITY.  If any part of this Agreement is found to be void or unenforceable under applicable law, all other parts of this Agreement will still apply. 

28.  ENTIRE AGREEMENT.  This Agreement, along with the other documents listed in section 1 above, are the entire Agreement between you and us relating to your account. These 
documents replace any other agreement relating to your account that you and we made earlier or at the same time. This Agreement may not be changed except as provided in this 
Agreement. 

Your Billing Rights: Keep this Document for Future Use 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 

Account information: Your name and account number. 
Dollar amount: The dollar amount of the suspected error. 
Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake. 

If you think there is an error on your statement, write to us at the address shown on your statement under billing inquiries. 
In your letter, give us the following information: 
• 
• 
• 
You must contact us: 
• 
• 
You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in 

Within 60 days after the error appeared on your statement. 
At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong. 

question. 

What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things: 

1. 
2. 

Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. 
Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
• 
• 
• 
• 

We cannot try to collect the amount in question, or report you as delinquent on that amount. 
The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 
While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. 
If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount  

• 
• 
you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. 
If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay.  If you do so, we cannot report you as 
delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations 
know when the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may 

have the right not to pay the remaining amount due on the purchase. 

To use this right, all of the following must be true: 
1. 

The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note:  

  Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.) 

You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not 

2. 
qualify. 
3. 
If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at the address shown on your statement under billing inquiries. 

You must not yet have fully paid for the purchase. 

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think 

you owe an amount and you do not pay, we may report you as delinquent. 

184-017-00 
Rev. 11/09/2010 
M-93969 

FR833282333_Retail 
T&C PLCC PDF 
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