Deserve® EDU Cardholder Agreement 

November 2019 

Deserve® EDU Cardholder Agreement for Cards issued by Celtic Bank 

Deserve® has partnered with Celtic Bank, a Utah-Chartered Industrial Bank, Member FDIC 

(together “us,” “we,” “our,” or the like), to offer this credit card product, specifically 

designed for students studying at colleges & universities in the United States (the “Card”). 

This Cardholder Agreement details the terms by which your Deserve® EDU Card will be 

offered and administered. Please review this in detail to be sure you understand all of the 

terms and conditions with using this Card. 

There are three main parts to this Cardholder Agreement: Pricing Information, Customer 

Agreement, and Your Billing Rights. The Pricing Information shows the primary pricing 

terms for this Card for new accounts available under this Agreement. The Customer 

Agreement contains important information related to how we will administer the credit 

card program. Plus, any other disclosures or notices that are referenced or issued are part 

of this Agreement. Your Billing Rights summarizes certain rights provided to you by law 

that are related to billing on your Account. 

THIS  AGREEMENT  REQUIRES  CLAIMS  TO  BE  ARBITRATED  AND  FORBIDS  CLASS 
ACTIONS  UNLESS  YOU  (1)  ARE  SUBJECT  TO  THE  PROTECTIONS  OF  THE  MILITARY 
LENDING ACT OR (2) EXERCISE YOUR RIGHT TO REJECT ARBITRATION AS PROVIDED 
IN  THE  ARBITRATION  PROVISION,  WHICH  IS  SET  FORTH  AT  THE  END  OF  THIS 
AGREEMENT. 

 
 
 
 
 
 
 
 
 
 
 
PRICING INFORMATION 

Interest Rate and Interest Charges 

Annual Percentage Rate 

20.24% (Prime +15.49%) 

(APR) for Purchases 

This APR will vary with the market based on the Prime Rate. 

APR for Balance Transfers  N/A (Balance Transfers are not available) 

APR for Cash Advances 

N/A (Cash Advances are not available) 

Your due date is at least 23 days after the close of each 

How to Avoid Paying 

billing cycle. We will not charge you any interest on 

Interest 

purchases if you pay your entire balance by the due date 

each month. 

Minimum Interest Charge 

If you are charged interest, the charge will be no less than 

$1.00. 

For Credit Card Tips from 

the Consumer Financial 

Protection Bureau  

To learn more about factors to consider when applying 

for or using a credit card, visit the Consumer Financial 

Protection Bureau’s website 

at http://www.consumerfinance.gov/learnmore 

Fees 

Annual Fee 

None 

Transaction Fees 

  Balance Transfer 

  N/A (Balance Transfers are not available) 

  Cash Advance 

  N/A (Cash Advances are not available) 

  Foreign Transactions 

  None 

Penalty Fees 

  Late Payment 

  Up to $25 

  Over-the-Credit Limit 

  None 

  Returned Payment 

  Up to $37 

 
 
  
  
  
How We Will Calculate Your Balance: We use a method called Average Daily Balance 

(including new purchases). See Customer Agreement for details. 

Billing Rights: Information on your rights to dispute transactions and how to exercise 

those rights is provided in your Customer Agreement. 

Welcome to the Deserve® EDU Card by Celtic Bank! 

CUSTOMER AGREEMENT 

Thank you for opening a credit Card Account with us. This Customer Agreement 

(“Agreement”) contains the terms for your Card. 

Some Definitions. 

The meanings of the terms you see in italics appear in the Glossary Section. We also have 

links to certain terms and definitions.   

To make the Agreement easy to understand, we will also use the following personal 

pronouns "You,” “your,” and “yourself” mean each applicant for the Account; any person 

responsible for paying the Account; and anyone You authorize to use, access or service the 

Account.  

 “We,” “us,” “our,” “Celtic Bank” means Celtic Bank, a Utah-Chartered Industrial Bank, 

Member FDIC; and its agents, authorized representatives, successors, and assignees.  All 

Deserve cards are issued by Celtic Bank. 

Things You Should Know About This Card 

How are the Balance and Interest Charges calculated? 

We use the Average Daily Balance Method (Including Current Transactions). 

We figure the interest charge on your account by applying the periodic rate to the “average 

daily balance” of your account. To get the “average daily balance” we take the beginning 

balance of your account each day, add any new purchases/fees, and subtract any unpaid 

interest or other finance charges and any payments or credits. This gives us the daily 

 
 
 
 
 
 
 
 
balance. Then, we add up all the daily balances for the billing cycle and divide the total by 

the number of days in the billing cycle. This gives us the “average daily balance.” 

How is your Variable APR Calculated? 

  Your variable Annual Percentage Rate (APR) is calculated by adding a margin 

(currently 15.49%) to the Prime Rate. 

  We use the Prime Rate from the rates section of the Wall Street Journal, published 

two business days before the end of the Billing Cycle. 

Your Daily Periodic Rate (DPR) is 1/365th of the corresponding APR.  

If the Wall Street Journal does not publish a rate on that day, we will use the Prime Rate for 

the previous business day. If the Wall Street Journal is no longer published, we may use the 

Prime Rate from any other newspaper. Or, we may choose to use a different, similar 

published rate. 

If the Prime Rate increases, Variable APRs will increase. In that case, you may pay more 

interest and may have a higher payment or balance due. When the Prime Rate changes, the 

resulting changes to Variable APRs take effect as of the first day of the next Billing Cycle. 

How can I avoid paying Interest Charges? 

If you pay your statement’s “New Balance” in full by the due date, we will not charge 

interest on any new transactions that post to the Purchase balance. If you have been paying 

your account in full with no interest charges, but then you do not pay your next “New 

Balance” in full, we will charge interest on the portion of the balance that you did not pay. 

How is the Interest Charge applied? 

Interest charges accrue from the 1) date of the transaction, 2) date the transaction is 

processed, or 3) first calendar day of the billing period. Interest charges accrue on every 

unpaid amount until it is paid in full. This means you may owe interest charges even if you 

pay the entire “New Balance” one month, but did not do so for the previous month. Unpaid 

interest charges are added to the proper segment of your account. However, we reserve the 

right to not assess interest charges at any time. 

Can You Change My Account Terms? 

Although we don’t plan to, we can change some terms of your account as permitted by law. 

If we do change any of the terms in this Cardholder Agreement, we will send you notice 

 
 
 
before doing so. Please review this Cardholder Agreement in full to be sure you understand 

the current terms for your Card. 

Your APR, daily periodic rate, and interest charges will change if the Prime Rate 

changes. 

Account Documents. 

Your Account with us is governed by the following documents: 

 

this document; 

  all Statements; 

  any Privacy Notices describing our limitations on sharing information about you 

with others; 

  any Card benefits brochure which describes benefits provided by the Payment Card 

Network for your Card and Account. The most current version of your Card benefits 

brochure will replace all prior versions; 

  all disclosures and materials provided to you before or when you opened your 

Account, including Truth in Lending Disclosures; 

  all other documents and disclosures relating to your Account including those 

provided online; and 

  any future changes we make to any of the above documents. 

Please read these carefully and keep them for future reference. An image of any of these 

can be used instead of the original. 

New Offers. 

In the future, we may make new offers to you or forward offers from others that we think 

you might be interested in. These offers may have different terms and documentation 

which will be provided when we make you the offer. If you accept the offer, all previously 

disclosed terms will still apply except as modified by the offer. 

For more information about what we may share and how to opt out, please review the 

Privacy Notice.  You can see how we collect, use and store your data in our Privacy Policy.   

 
 
 
 
 
 
Consent to Electronic Documents. 

We are committed to offering services to You in a convenient, controlled, and secure 

manner. Therefore, the online Card application and approval process has been designed 

around the expectation that all documents and information required to be provided to You 

will be provided electronically. We may still deliver paper documents and if we do so, we 

are not waiving any of these rights. By proceeding with the online application or activating 

your Card, you agree to the terms detailed in our Electronic Consent Policy, found at 

www.deserve.com/electronic-consent-policy, as amended from time to time. Please review 

this Policy to ensure you understand and agree with all of the terms; while we have 

summarized our terms and conditions here, the Electronic Consent Policy details all of Your 

and Our rights and obligations. 

If at any time after you submit the application you change your mind and wish to no longer 

receive documents and information electronically, please notify us as detailed in the 

Electronic Consent Policy. Understand that this may result in an adverse decision on your 

Application. 

Account Information. 

We need information about you to manage your Account. The information may include: 

  your legal name; 

  a valid U.S. mailing address and residential address (if different); 

  your date of birth; 

  your Social Security Number, Passport Number, and/or other government 

identification number, if available; 

  your telephone number(s); 

  your employment, income, and asset information; 

  your educational history and information; 

  your citizenship status and information; and 

  other related information as deemed necessary. 

You must tell us when this information changes. Please update your address in the manner 

provided on your Statement. You may also update some of this information by logging onto 

your Account on our website or by calling one of our representatives at the telephone 

number provided on your Statement or on the back of your Card. We may require you to 

 
 
provide additional documents that are acceptable to us to verify this information or any 

changes. We maintain the right to restrict or close your Account if your information cannot 

be verified or if you do not provide additional information as requested. 

You also give us permission to verify or research, with a third party, the information you 

provide to us. This permission includes, without limitation, verifying or researching your 

information with SheerID, LexisNexis (or similar), United States Department of Homeland 

Security, and the United States Department of the Treasury. 

Credit Limit. 

When you open your Account, you will receive your credit limit. This will also appear on 

your Statements. We might also refer to your credit limit as your credit line. 

You are responsible for keeping track of your Account balances and your available credit 

limit. Do not allow your Account to go over any credit limit, as the transaction could be 

declined or your credit score could be adversely affected. We may still honor transactions 

above your credit limit, but our honoring of these transactions will not increase your credit 

limit. We may also increase, decrease, restrict, or cancel your credit limit at any time. This 

will not affect your obligation to pay us. 

Using Your Account. 

You promise to follow the terms of this Agreement as long as your Account remains open 

or has a balance. Please sign the Card immediately when you receive it. The Card is valid 

during the dates provided on the front. The Card is our property, and you will return it to 

us or destroy it if we ask. You will take reasonable steps to prevent the unauthorized use of 

your Card and Account. 

We are not responsible if anyone refuses to accept your Card for any reason. Also, we may 

reject any transaction for any reason. Unless we tell you otherwise, we will bill each 

transaction to the applicable Segment of your Account and apply it against your available 

credit limit for the Account and Card for that Segment in each Billing Cycle. 

You must not use, or try to use, the Card for any Internet gambling transactions or 

transactions that are illegal or not permitted by us. You will still be responsible for such 

transactions if you do. In addition, these transactions will be subject to this Agreement, and 

you might have to reimburse the Payment Card Network and us for all damages and 

expenses. 

 
 
From time to time, due to circumstances beyond our control (such as system failures, fires, 

floods, natural disasters, or other unpredictable events) our services might be unavailable. 

When this happens, you might be unable to use your Card or obtain information about your 

Account. We will not be responsible or liable if this happens. 

Your Promise to Pay. 

You promise to pay us all amounts due on your Account. This includes amounts where you 

did not sign a purchase slip or other documents for the transaction. If you use your Card 

number without presenting your actual Card (including without limitation mail, telephone, 

or internet purchases), this will be treated the same way as if you used the Card in person. 

If you let someone else use your Card, you are responsible for all transactions that person 

makes. Your promise to pay us will apply to your estate if you die. 

Statements. 

We will send you one Statement for all Cards on your Account unless the law does not 

require or permit us to send a Statement. Statements will be sent at the end of each Billing 

Cycle when your Account has a debit or credit balance of more than $1.00, or if we have 

charged any Interest Charges to your Account. Your Statement will show all transactions 

billed to your Account during the Billing Cycle along with other important Account 

information. 

Disputed Transactions. 

You must inspect each Statement you receive and tell us about any errors or questions you 

have as described in the “Billing Rights Summary” part of your Statement and other Truth 

in Lending Disclosures. If you do not notify us as provided in those disclosures, we may 

assume that all information in the Statement is correct. 

If you dispute a transaction made by you or someone else on your Account, and we later 

credit your Account for all or part of the disputed amount, you give us all of your rights 

against that other person. You also will: 

  give us any merchandise or other purchases you received in connection with the 

disputed amount if we ask; 

  not pursue any claim or reimbursement from the merchant and that other person; 

and 

 
 
  help us pursue and get reimbursement from the merchant and that other person. 

Your help includes giving us documents that we ask for and that are acceptable to 

us. 

Interest Charges and Fees. 

We will charge Interest Charges and Fees to your Account as disclosed to you in your 

Statements and other Truth in Lending Disclosures. In general, Interest Charges begin to 

accrue from the day a transaction occurs. However, we will not charge you interest on any 

new balances posted to the purchase Segment of your Account provided you have paid 

your previous balance in full by the due date. 

We will treat the following Fees as purchase transactions unless otherwise specified below. 

These Fees apply to your Account only if they are provided in your Truth in Lending 

Disclosures. We may increase your Interest Charges and Fees as described in the Changes 

to Your Agreement section or in your Truth in Lending Disclosures. 

Late Payment Fee. We may charge you this Fee if we do not receive your payment in time 

for us to credit it by the due date shown on your Statement. 

Overlimit Fee. You will not have a fee for going over your credit limit, but your credit score 

may be adversely affected and the transaction may be declined, depending on the amount 

of the overage. 

Returned Payment Fee. We may charge you this Fee each time any payment you make to 

us is not paid by your financial institution for any reason, even if that institution later pays 

it. 

Expedited Payment Fee. We may charge you this Fee each time you request to make a 

payment over the phone. Before we charge you this fee, we will notify you of the amount 

and provide an opportunity to opt out of this service. 

Copying Fee. We may charge you a Fee for copies of transaction documents or Statements 

unless they are required to resolve a billing dispute. 

Express Delivery Fee. We may charge you this Fee each time you request express delivery 

of any account documentation. Before we charge you this fee, we will notify you of the 

amount and provide an opportunity to opt out of this service. 

Balance Transfer Fee. Balance Transfers are not available for your Card. 

Cash Advance Fee. Cash Advance is not available for your Card. 

 
 
Foreign Transaction Fee. We do not charge a fee for foreign transactions. 

Transactions Made in Foreign Currencies: If you make a transaction in a foreign 

currency, the Payment Card Network will convert it into a U.S. dollar amount. The Payment 

Card Network will use its own currency conversion procedures. The conversion rate in 

effect on the processing date may differ from the rate in effect on the transaction date that 

appears on your Statement. We do not adjust the currency exchange rate or charge any 

currency conversion Fees. 

No Warranties. 

Except as otherwise provided in the “Billing Rights Summary” part of your Statements, we 

are not responsible for any claim you might have regarding the purchases of goods or 

services made with your Card. 

Merchant Refunds. 

If you are entitled to a refund for goods or services purchased with your Card, you will 

accept these refunds as credits to the purchase Segment of your Account. We do not control 

when a merchant sends us your refund. We will also have a reasonable amount of time 

after we receive your refund to process it. 

Minimum Payment. 

Your Statement will provide instructions for making payments, including the amounts due 

and the due date for receiving your payment. If applicable, your Statement will also include 

a minimum payment amount. To avoid a Late Payment Fee, you must pay us at least this 

minimum payment amount by the due date provided in the Statement. 

Your minimum payment will equal the greater of: $15 (or your full balance if it’s less than 

$15); 3% of your ending balance for the Statement; or the total amount by which you have 

exceeded your credit limit (if applicable). 

In addition to the minimum payment, you may pay all or part of the total balance on your 

Account. However, you must still pay at least the minimum payment amount each month, 

even if you paid greater than the minimum on the previous Statement. 

We will continue to charge Interest during Billing Cycles when you carry a balance 

regardless of whether your Statement includes a minimum payment that is due. If your 

Account is 180 days past due, part of a bankruptcy proceeding or otherwise charges off, the 

entire balance is immediately due and payable. 

 
 
Making Payments. 

Your payments must be in U.S. dollars from a U.S. deposit account and otherwise be 

acceptable to us. We do not accept cash payments. You may not make payments with funds 

from your Account with us. 

Mailed Payments. 

You must mail payments to us at the address provided on your Statement or as otherwise 

instructed by us or our agents. We will credit it to your Account on the day we receive it, if: 

  you send the payment coupon included with your Statement; 

 

in the same envelope with your payment; 

  you include your Account number on your payment; and 

  your payment arrives at the address indicated on the payment coupon in our 

processing center by the time indicated on your Statement. 

If your due date occurs on a day on which we do not receive payments, any payment 

received the next day which conforms to the above requirements will not be treated as late. 

Please allow at least 7 days for postal delivery. Unless we or our agents specifically instruct 

you to remit payment in a different manner, payments received at any other location or in 

any other form might not be credited for up to 5 days. This might cause you to be charged 

late payment Fees and additional Interest Charges. 

Faster Payment Services. 

We may make services available that allow you to make faster payments through a 

customer service representative using a telephone, the internet, or other payment system. 

We will describe the terms for using these services before you use them. You do not have to 

use these other payment services, and we may charge you a Fee for using them. If we do, 

we will tell you the amount of the Fee at the time you request the service. We are not 

responsible if a payment made using our payment services is rejected or not paid. Even if it 

is, we may still keep the Fee. 

If you give your Account number or other Account information to someone else to make a 

payment for you, we may provide them limited Account information necessary for the 

payment and process their payment as if you made it. We may refuse to accept any 

payment made by someone else for your Account. If we accept a payment made by 

 
 
someone else for your Account, you will be responsible for the payment made even if that 

payment is rejected or not paid. 

Payment Processing. 

We may accept and process payments without losing any of our rights. Even if we credit 

your payment to your Account, we may delay the availability of credit until we confirm that 

your payment has cleared. We may resubmit and electronically collect returned payments. 

We may also adjust your Account as necessary to correct errors, to process returned and 

reversed payments, and to handle similar issues. 

When you provide an Item as payment, you authorize us either to use information from 

your Item to make a one-time electronic fund transfer from your deposit account or to 

process the payment as an Item. We will provide additional information about this process 

on your Statement or other documents we send you before your payment. 

When you provide an Item as payment, it might also be converted into an electronic image 

and collected and returned electronically. These electronic images may also be converted 

to substitute checks. We will not be responsible if an Item you provide has physical 

features that when imaged result in it not being processed as you intended. 

How We Apply Your Payments. 

We apply your payments to the higher Annual Percentage Rate balances before the lower 

ones.  In all cases, we will apply payments and credits in accordance with applicable law. 

Available credit created as a result of payments posted to your Account may not be 

available for up to seven (7) days, or longer if circumstances warrant an additional hold, or 

if we deem ourselves at risk for any reason. 

Items with Restrictive Words, Conditions, or Instructions. 

Our acceptance of payments labeled “payment in full” or restrictive words to that or any 

similar effect, will not constitute an accord and satisfaction nor a waiver of any rights we 

have to receive a full payment on all balances due. 

Credit Balances. 

We may reject and return to you any payment that creates a credit balance on your 

Account. Any credit balance we allow will not be available until we confirm that your 

payment has cleared. We may reduce the amount of any credit balance by any new 

amounts billed to your Account. You may contact us as provided on your Statement and 

 
 
request a refund of any available credit balance. If you contact us in writing, we will refund 

your credit balance within 7 Business Days from our receipt of your written request. 

Account Default. 

We may consider you in default of your Agreement with us if: 

  you do not make any payment when it is due; 

  any payment you make is rejected, not paid, or cannot be processed; 

  you exceed a credit limit; 

  a bankruptcy or other insolvency proceeding is filed by or against you; 

  you die or are legally declared incompetent or incapacitated; 

  we determine that you made a false, incomplete, or misleading statement on any of 

your Account documentation or you otherwise try to defraud us; 

  you do not comply with any term of this Agreement or any other agreement with us; 

or 

  you permanently reside outside the United States. 

For certain actions, including changing the rates and Fees on your Account, our options 

appear in our original offer and materials when you opened your Account. Remember, 

paying the Fees charged in connection with a default will not by itself cure the default. In 

addition, if you are in default, we may take the following actions without notifying you, 

unless the law says that we must notify you: 

 

 

 

close or suspend your Account; 

lower your credit limits; 

increase your minimum payment; 

  demand that you immediately pay the entire balances owing on your Account; 

 

continue to charge you Interest Charges and Fees as long as your balances remain 

outstanding; and/or 

  pursue any other action against you that the law allows, which includes the filing of 

a lawsuit against you. 

You must pay us all of our collection expenses, attorneys’ fees, and court costs unless the 

law does not allow us to collect these amounts. 

 
 
 
Communications. 

We may contact you from time to time regarding your Account. We may contact you in any 

manner we choose unless the law says that we cannot. For example, we may: 

 

contact you by mail, telephone, email, fax, recorded message, text message, or 

 

 

 

 

 

 

 

personal visit; 

contact you using an automated dialing or similar device (“Autodialer”); 

contact you at your home and at your place of employment; 

contact you by social media; 

contact you on your mobile telephone; 

contact you at any time, including weekends and holidays; 

contact you with any frequency; 

leave prerecorded and other messages on your answering machine/service and 

with others; and 

 

identify ourselves, your relationship with us, and our purpose for contacting you 

even if others might hear or read it. 

Our contacts with you about your Account are not unsolicited and might result from 

information we obtain from you or others. We may monitor or record any conversation or 

other communication with you. Unless the law says we cannot, we may modify or suppress 

caller ID and similar services and identify ourselves on these services in any manner we 

choose. When you give us or we obtain your mobile telephone number, we may contact you 

at this number using an Autodialer and can also leave prerecorded and other messages. We 

may do these things whether we contact you or you contact us. 

If you ask us to discuss your Account with someone else, you must provide us with 

documents that we ask for and that are acceptable to us. 

Credit Reports. 

We may provide information about you and the Account to consumer (credit) reporting 

agencies and others as provided in our Privacy Notice. Information we provide might 

appear on your credit reports. This could include negative information if you do not comply 

with the terms of this Agreement. We may obtain and use credit and income information 

about you from consumer (credit) reporting agencies and others as the law allows. 

 
 
Closing or Suspending Your Account. 

You may ask us to close your Account by calling or writing us as described on your 

Statement. Your Statement will provide additional information about this process, and we 

may also separately provide you with additional details after your request. This might 

include payment information. If you use your Card or charges post to your Account after 

you ask us to close it, we may keep it open or reopen it. 

We may close or suspend your Account and your right to obtain credit from us. We may do 

this at any time and for any reason permitted by law, even if you are not in default on your 

Account with us. A suspension of your Account might be permanent or temporary. 

If your Account is closed or suspended for any reason, you must stop using your Card. You 

must also cancel all billing arrangements to the Account. We will not do this for you. If we 

close or permanently suspend your Account, you must also destroy all Cards. You must still 

pay us all amounts you owe on the Account, even if they are charged after your Account is 

closed or suspended. 

Lost or Stolen Card. 

You will take reasonable steps to prevent the unauthorized use of your Card and Account. If 

your Card is lost or stolen or if someone else might be using it without your permission, 

you must tell us at once. You may tell us by calling the telephone number on the back of 

your Card or on your Statement or by writing us at the address on your Statement. You will 

not be responsible for charges made to your Account that are found by us to be 

unauthorized. If we reimburse your Account for unauthorized charges made using your 

Card, you will help us investigate, pursue, and get reimbursement from the wrongdoer. 

Your help includes giving us documents that we ask for and that are acceptable to us. 

Changes to Your Agreement. 

At any time, we may add, delete, or change any term of this Agreement unless the law 

prohibits us from doing so. We will give you notice of any changes as required by law. If we 

do notify you of changes, we will send you a separate notice or inform you on your 

Statement. We may send this notice to you electronically as permitted by law. Our notice 

will tell you when and how the changes will take effect and describe any rights you have in 

connection with the changes. 

 
 
If we increase your Fees or other terms of your Account we will notify you in writing and 

inform you of your options in advance, including the right to opt out of some of these 

changes. 

If your payment is not received within 60 days after the payment due date, we may 

increase your Interest Charges and Fees for existing balances and new transactions at any 

time. We may change any other terms of your Account at any time. 

The Law that Applies to Your Agreement. 

The issuer of your Card is Celtic Bank, a Utah-Chartered Industrial Bank, Member FDIC. In 

accepting a Deserve MasterCard, you agree to the following provisions: (1) This Agreement 

(including account and services related to this account) will be interpreted by the laws of 

the state of Utah.  This means that the laws of the state of Utah will govern any dispute 

arising from or relating to this Agreement. Federal law will also be used when it 

applies.  (2) You waive any applicable statute of limitations as the law allows. Otherwise, 

the applicable statute of limitations period for all provisions and purposes under this 

Agreement (including the right to collect debt) will be the longer period provided by Utah 

law or the law in the jurisdiction where you live. (3)  Regarding venue, you agree to submit 

to the jurisdiction of the state of Utah and federal courts in and for Salt Lake City and Salt 

Lake County, Utah.  This means that any dispute, action or proceeding relating to this 

Agreement will be brought in the Federal District Court of Utah or state court in the county 

of Salt Lake City. (4) See applicable Arbitration below. 

Accordingly, it is important that you read the provisions of this section, the Arbitration 

Provision below, and the entire Agreement carefully.  If any part of this Agreement is found 

to be unenforceable, the remaining parts will remain in effect. 

WAIVER OF JURY TRIAL 

Unless prohibited by applicable law, if you sign this Agreement, you waive your right to 

have a jury trial to resolve any dispute you may have against us or a related third party. 

This Waiver of Jury Trial provision does not apply to you if, at the time of entering into this 

Agreement, you are a resident of Arkansas or a member of the armed forces or a dependent 

of such a member covered by the Federal Military Lending Act. 

CLASS ACTION WAIVER 

 
 
 
Unless prohibited by applicable law, if you sign this Agreement, you waive your right to ask 

a court or an arbitrator to allow you to pursue any claims on a class action basis or in a 

representative capacity on behalf of the general public, other borrowers or other persons 

similarly situated.  Furthermore, claims brought by you against us or by us against you may 

not be joined or consolidated with claims brought by or against someone other than you, 

unless otherwise agreed to in writing by all parties. For purposes of this Class Action 

Waiver, the terms “we,” “us” and “our” shall also include Celtic Bank and each of its 

employees, directors, officers, shareholders, governors, managers, members, parent 

companies, affiliated entities, successors or assignees (including but not limited to Deserve, 

Inc.), the servicer of your Card and any third party who is named as a co-defendant with us 

in a claim asserted by you. In the event of a conflict between this CLASS ACTION WAIVER 

provision and the ARBITRATION PROVISION, the ARBITRATION PROVISION shall control. 

This CLASS ACTION WAIVER does not apply to you if, at the time of entering into this 

Agreement, you are a Covered Borrower under the Military Lending Act. 

ARBITRATION PROVISION 

Arbitration is a process in which persons with a dispute(s): (a) agree to submit their 

dispute(s) to a neutral third person (an "arbitrator") for a decision; and (b) waive their 

rights to file a lawsuit in court to resolve their dispute(s). Each party to the dispute(s) has 

an opportunity to present some evidence to the arbitrator. Pre-arbitration discovery may 

be limited. Arbitration proceedings are private and less formal than court trials. The 

arbitrator will issue a final and binding decision resolving the dispute(s), which may be 

enforced as a court judgment. A court rarely overturns an arbitrator's decision. 

THIS ARBITRATION PROVISION APPLIES UNLESS (1) YOU HAVE EXERCISED OR 

EXERCISE YOUR RIGHT TO REJECT ARBITRATION OR (2) AS OF THE DATE OF THIS 

AGREEMENT, YOU ARE A MEMBER OF THE ARMED FORCES OR A DEPENDENT OF 

SUCH MEMBER COVERED BY THE FEDERAL MILITARY LENDING ACT. IF YOU WOULD 

LIKE MORE INFORMATION ABOUT WHETHER YOU ARE COVERED BY THE MILITARY 

LENDING ACT, IN WHICH CASE THIS ARBITRATION PROVISION DOES NOT APPLY TO 

YOU, PLEASE CONTACT US AT 1-800-316-7258. 

 
 
 
 
READ THIS ARBITRATION PROVISION CAREFULLY AS IT WILL HAVE A SUBSTANTIAL 

IMPACT ON HOW LEGAL CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE 

RESOLVED. 

YOU HAVE THE RIGHT TO OPT-OUT OF (NOT BE BOUND BY) THIS ARBITRATION 

PROVISION AS DESCRIBED BELOW. IF YOU DO NOT DO SO: 

a.  YOU ARE WAIVING YOUR RIGHT TO HAVE A JURY OR A COURT, OTHER 

THAN A SMALL CLAIMS COURT OR SIMILAR COURT OF LIMITED 

JURISDICTION, RESOLVE ANY CLAIM THAT IS SUBJECT TO 

ARBITRATION; and 

b.  YOU ARE WAIVING YOUR RIGHT TO SERVE AS A REPRESENTATIVE, AS A 

PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE 

CAPACITY, AND/OR TO PARTICIPATE AS A MEMBER OF A CLASS OF 

CLAIMANTS, IN COURT OR IN ARBITRATION WITH RESPECT TO ANY 

CLAIM THAT IS SUBJECT TO ARBITRATION. 

THEREFORE, YOU ACKNOWLEDGE AND AGREE AS FOLLOWS: 

Interstate Commerce 

This Arbitration Provision is made pursuant to a transaction involving interstate commerce 

and shall be governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. § 1 et seq., and not by 

any state arbitration law. 

Scope 

For purposes of this Arbitration Provision, the word “Claim” has the broadest possible 

meaning and includes, without limitation (a) all federal or state law claims, disputes or 

controversies, whether preexisting, present or future, arising from or relating directly or 

indirectly to this Agreement, the relationship between you and us, the information you 

gave us before entering into this Agreement, including your application, and/or any past 

agreement or agreements between you and us, any loan or credit product or related 

product or services obtained from us and any advice, recommendations, solicitations, 

communications, disclosures, promotions or advertisements concerning the same; (b) all 

 
 
 
 
 
initial claims, counterclaims, cross-claims and third-party claims and claims which arose 

before the effective date of this Arbitration Provision; (c) all common law claims based 

upon contract, tort, fraud, or other intentional torts; (d) all claims based upon a violation of 

any local, state or federal constitution, statute, ordinance or regulation, including without 

limitation all claims alleging unfair, deceptive or unconscionable trade practices; (e) all 

claims asserted by us against you, including claims for money damages to collect any sum 

we claim you owe us; (f) all claims asserted by you individually against us and/or any of 

our employees, directors, officers, shareholders, governors, managers, members, parent 

company or affiliated entities, or assignees (including but not limited to Deserve, Inc.) or 

against the servicer of your Card (hereinafter collectively referred to as "related third 

parties"), including claims for money damages, restitution and/or equitable or injunctive 

relief; (g) claims asserted by you against other persons and entities if you assert a Claim 

against such other persons and entities in connection with a Claim you assert against us or 

related third parties; and (h) all data breach or privacy claims arising from or relating 

directly or indirectly to the disclosure by us or related third parties of any non-public 

personal information about you. Notwithstanding the foregoing, the word “Claim” does not 

include any dispute or controversy about the validity, enforceability, coverage or scope of 

this Arbitration Provision or any part thereof (including, without limitation, the provision 

titled "Class Action Waiver" set forth below, subparts A and B of the provision titled 

"Binding Effect; Survival; Severability" set forth below and/or this sentence); all such 

disputes or controversies are for a court and not an arbitrator to decide. However, any 

dispute or controversy that concerns the validity or enforceability of the Agreement as a 

whole is for the arbitrator, not a court, to decide. In addition, this Arbitration Provision will 

not apply to (1) any individual action brought by you in small claims court or your state’s 

equivalent court, unless such action is transferred, removed, or appealed to a different 

court; or (2) any disputes that are the subject of a class action filed in court that is pending 

as of the effective date of this Arbitration Provision in which you are alleged to be a 

member of the putative class for as long as such class action is pending. 

Class Action Waiver 

 
 
 
Notwithstanding any other provision of this Arbitration Provision, if either you or we 

elect to arbitrate a Claim, neither you nor we will have the right: (a) to participate in 

a class action, private attorney general action or other representative action in court 

or in arbitration, either as a class representative or class member, or (b) to join or 

consolidate Claims with Claims of any other persons. (Provided, however, that the 

Class Action Waiver does not apply to any lawsuit or administrative proceeding filed 

against us by a state or federal government agency even when such agency is seeking 

relief on behalf of a class of borrowers including you. This means that we will not 

have the right to compel arbitration of any claims brought by such an agency). An 

award in arbitration shall determine the rights and obligations of the named parties 

only, and only with respect to the Claim(s) in arbitration, and shall not (i) determine 

the rights, obligations, or interests of anyone other than a named party, or resolve 

any Claim of anyone other than a named party; nor (ii) make an award for the benefit 

of, or against, anyone other than a named party. No arbitration administrator or 

arbitrator shall have the power or authority to waive, modify, or fail to enforce this 

section, and any attempt to do so, whether by rule, policy, arbitration decision or 

otherwise, shall be invalid and unenforceable. Any challenge to the validity of this 

Class Action Waiver shall be determined exclusively by a court and not by the 

administrator or any arbitrator. 

Electing Arbitration 

A party may elect arbitration of a Claim by sending the other party written notice by 

certified mail return receipt requested of their intent to arbitrate and setting forth the 

subject of the dispute along with the relief requested. Your notice must be sent to Celtic 

Bank, 268 South State Street, #300, Salt Lake City, Utah 84111, and our notice must be 

sent to the most recent address for you in our files. If a lawsuit concerning the Claim has 

been filed, such notice can be provided by papers filed in the lawsuit, such as a motion to 

compel arbitration. 

Administrator 

Regardless of who demands arbitration, you shall have the right to select either of the 

following arbitration organizations to administer the arbitration: the American Arbitration 

Association, 120 Broadway, Floor 21, New York, NY 10271 (1-800-778-7879), 

 
 
http://www.adr.org; or JAMS, 8401 N. Central Expressway, Suite 610, Dallas, TX 75225 (1-

800-352-5267), http://jamsadr.com. However, the parties may agree to a local arbitrator 

who is an attorney, retired judge, or arbitrator registered and in good standing with a bona 

fide arbitration association and arbitrate pursuant to the arbitrator’s rules. If the AAA and 

JAMS are unable or unwilling to serve as administrator, or the parties are unable to agree 

upon another administrator, a court with jurisdiction shall determine the administrator or 

arbitrator. The arbitration hearing will take place at a location reasonably convenient to 

where you reside. 

If you demand arbitration, you must inform us in your demand of the arbitration 

organization you have selected or whether you desire to select a local arbitrator. If related 

third parties or we demand arbitration, you must notify us within 20 days in writing by 

certified mail, return receipt requested, of your decision to select an arbitration 

organization or your desire to select a local arbitrator. Your notice must be sent to Celtic 

Bank, 268 South State Street, #300, Salt Lake City, Utah 84111. If you fail to notify us, 

then we have the right to select an arbitration organization. The arbitration will be 

governed by the rules and procedures of this arbitration organization applicable to 

individual consumer disputes. You may get a copy of the rules and procedures by 

contacting the arbitration organization listed above. In an event of a conflict between the 

provisions of the Arbitration Provision, on the one hand, and any applicable rules of the 

AAA or JAMS or other administrator used or any other terms of this Agreement, on the 

other hand, the provisions of this Arbitration Provision shall control. If a party files a 

lawsuit in court asserting Claim(s) that are subject to arbitration and the other party files a 

motion to compel arbitration with the court which is granted, it will be the responsibility of 

the party prosecuting the Claim(s) to select an arbitration administrator in accordance 

with this paragraph and commence the arbitration proceeding in accordance with the 

administrator’s rules and procedures. 

Non-Waiver 

Even if all parties have opted to litigate a Claim in court, you or we may elect arbitration 

with respect to any Claim made by a new party or any Claim later asserted by a party in 

 
 
 
 
that or any related or unrelated lawsuit (including a Claim initially asserted on an 

individual basis but modified to be asserted on a class, representative or multi-party basis). 

Nothing in that litigation shall constitute a waiver of any rights under this Arbitration 

Provision. For example, if we file a lawsuit against you in court to recover amounts due 

under the Agreement, you have the right to request arbitration, but if you do not elect to 

request arbitration, we reserve and do not waive the right to request arbitration of any 

Claim (including any counterclaim) you later assert against us in that or any related or 

unrelated lawsuit. This Arbitration Provision will apply to all Claims, even if the facts and 

circumstances giving rise to the Claims existed before the effective date of this Arbitration 

Provision. 

Arbitrator and Award 

Any arbitrator must be a practicing attorney with ten or more years of experience or a 

retired judge. The arbitrator will not be bound by judicial rules of procedure or evidence 

that would apply in a court, nor by state or local laws that relate to arbitration proceedings. 

The arbitrator will apply the same statutes of limitations and privileges that a court would 

apply if the matter were pending in court. The arbitrator may decide, with or without a 

hearing, any motion that is substantially similar to a motion to dismiss for failure to state a 

claim or a motion for summary judgment. In determining liability or awarding damages or 

other relief, the arbitrator will follow the applicable substantive law, consistent with the 

FAA, which would apply if the matter had been brought in court. The arbitrator may award 

any damages or other relief or remedies that would apply under applicable law to an 

individual action brought in court, including, without limitation, punitive damages (which 

shall be governed by the Constitutional standards employed by the courts) and injunctive, 

equitable and declaratory relief (but only in favor of the individual party seeking relief and 

only to the extent necessary to provide relief warranted by that party’s individual claim). 

No arbitration award involving the parties will have any preclusive effect as to issues or 

claims in any dispute involving anyone who is not a party to the arbitration, nor will an 

arbitration award in prior disputes involving other parties have preclusive effect in an 

arbitration between the parties to this Arbitration Provision. 

Fees and Costs 

 
 
At your written request, we will pay all filing, hearing and/or other fees charged by the 

administrator and arbitrator to you for Claim(s) asserted by you in an individual 

arbitration after you have paid an amount equivalent to the fee, if any, for filing such 

Claim(s) in state or federal court (whichever is less) in the judicial district in which you 

reside. (If you have already paid a filing fee for asserting the Claim(s) in court, you will not 

be required to pay that amount again). We will not seek reimbursement of such fees from 

you even if we prevail in the arbitration. In addition, the administrator may have a 

procedure whereby you can seek a waiver of fees charged to you by the administrator and 

arbitrator. We will always pay any fees or expenses that we are required to pay by law or 

the administrator’s rules or that we are required to pay for this Arbitration Provision to be 

enforced. The arbitrator will have the authority to award fees and costs of attorneys, 

witnesses and experts to the extent permitted by this Agreement, the administrator’s rules 

or applicable law. With respect to Claim(s) asserted by you in an individual arbitration, we 

will pay your reasonable attorney, witness and expert fees and costs if and to the extent 

you prevail, if applicable law requires us to or if we must bear such fees and costs in order 

for this Arbitration Provision to be enforced. At the timely request of either party, the 

arbitrator shall write a brief explanation of the grounds for the decision. 

Appeal 

The arbitrator’s award shall be final and binding on all parties, except for any right of 

appeal provided by the FAA. However, if the amount in controversy exceeds $50,000, and if 

permitted by the Administrator’s rules, you or we can, within 14 days after the entry of the 

award by the arbitrator, appeal the award to a three-arbitrator panel administered by the 

Administrator. The panel shall reconsider anew any aspect of the initial award requested 

by the appealing party. The decision of the panel shall be by majority vote. Reference in this 

Arbitration Provision to “the arbitrator” shall mean the panel if an appeal of the arbitrator’s 

decision has been taken. The costs of such an appeal will be borne in accordance with the 

paragraph above titled “Fees and Costs.” Any final decision of the appeal is subject to 

judicial review only as provided under the FAA. A judgment on the award may be entered 

by any court having jurisdiction. 

Notice and Cure; Special Payment 

 
 
Prior to initiating a Claim, you may send us a written Claim Notice. In order for a Claim 

Notice to be valid and effective, it must: (a) state your name, address and Account number; 

(b) be signed by you; (c) describe the basis of your Claim and the amount you would accept 

to resolve the Claim; (d) state that you are exercising your rights under the “Notice and 

Cure” paragraph of the Arbitration Provision; and (e) be sent to us by certified mail, return 

receipt requested, at Celtic Bank, Attn: General Counsel, 268 South State Street, #300, 

Salt Lake City, Utah 84111. This is the sole and only method by which you can submit a 

Claim Notice. Upon receipt of a Claim Notice, we will credit you for the standard cost of a 

certified letter. You must give us a reasonable opportunity, not less than 30 days, to resolve 

the Claim. If, and only if, (i) you submit a Claim Notice in accordance with this paragraph on 

your own behalf (and not on behalf of any other party); (ii) you cooperate with us by 

promptly providing the information we reasonably request; (iii) we refuse to provide you 

with the relief you request before an arbitrator is appointed; and (iv) the matter then 

proceeds to arbitration and the arbitrator subsequently determines that you were entitled 

to such relief (or greater relief), you will be entitled to a minimum award of at least $7,500 

(not including any arbitration fees and attorneys’ fees and costs to which you will also be 

entitled). We encourage you to address all Claims you have in a single Claim Notice and/or 

a single arbitration. Accordingly, this $7,500 minimum award is a single award that applies 

to all Claims you have asserted or could have asserted in the arbitration, and multiple 

awards of $7,500 are not contemplated. 

Binding Effect; Survival; Severability 

This Arbitration Provision is binding upon and benefits you, your respective heirs, 

successors and assigns. The Arbitration Provision is binding upon and benefits us, our 

successors and assigns, and related third parties. The Arbitration Provision shall survive 

any bankruptcy to the extent consistent with applicable bankruptcy law. The Arbitration 

Provision survives any termination, amendment, expiration or performance of this 

Agreement and any transaction between you and us and continues in full force and effect 

unless you and we otherwise agree in writing. If any part of this Arbitration Provision is 

deemed or found to be unenforceable for any reason, the remainder shall be enforceable, 

except as follows: 

 
 
a.  The parties to this Arbitration Provision acknowledge that the provision titled 

"Class Action Waiver" is material and essential to the arbitration of any disputes 

between the parties and is non-severable from this Arbitration Provision. If the 

Class Action Waiver is limited, voided or found unenforceable, then the parties' 

Arbitration Provision (except for this sentence) shall be null and void with respect 

to such proceeding, subject to the right to appeal the limitation or invalidation of the 

Class Action Waiver. The parties acknowledge and agree that under no 

circumstances will a class action be arbitrated. 

b.  If a Claim is brought seeking public injunctive relief and a court determines that the 

restrictions in the provision titled "Class Action Waiver" prohibiting the arbitrator 

from awarding relief on behalf of third parties are unenforceable with respect to 

such Claim (and that determination becomes final after all appeals have been 

exhausted), the Claim for public injunctive relief will be determined in court and any 

individual Claims seeking monetary relief will be arbitrated. In such a case the 

parties will request that the court stay the Claim for public injunctive relief until the 

arbitration award pertaining to individual relief has been entered in court. In no 

event will a Claim for public injunctive relief be arbitrated. 

Opt-Out Process 

You may choose to opt out of this Arbitration Provision but only by following the process 

set forth below. If you do not wish to be subject to this Arbitration Provision, then you must 

notify us in writing postmarked within sixty (60) calendar days of the date of this 

Agreement at the following address: Celtic Bank, 268 South State Street, #300, Salt Lake 

City, Utah 84111. Your notice must be sent to us by certified mail, return receipt 

requested. Upon receipt of an Opt-Out Notice, we will credit you for the standard cost of a 

certified letter. Your Opt-Out Notice must include your name, address, Social Security 

number, the date of this Agreement, a statement that you wish to opt out of the Arbitration 

Provision and must not be sent with any other correspondence. Indicating your desire to 

opt out of this Arbitration Provision will not affect your other rights or responsibilities 

under this Agreement and applies only to this Arbitration Provision between you and us. 

Military Lending Act Disclosure 

Federal law provides important protections to members of the Armed Forces and their 

 
 
dependents relating to extensions of consumer credit. In general, the cost of consumer 

credit to a member of the Armed Forces and his or her dependent may not exceed an 

annual percentage rate of 36 percent. This rate must include, as applicable to the credit 

transaction or account: The costs associated with credit insurance premiums; fees for 

ancillary products sold in connection with the credit transaction; any application fee 

charged (other than certain application fees for specified credit transactions or accounts); 

and any participation fee charged (other than certain participation fees for a credit card 

account). To be provided with an oral disclosure of this information, please call toll-free  

1-800-316-7258. 

Waiver. 

We will not lose any of our rights if we delay taking any action for any reason or if we do 

not notify you. For example, we may waive your Interest Charges or Fees without notifying 

you and without losing our right to charge them in the future. We may always enforce our 

rights later and may take other actions not listed in this Agreement if the law allows them. 

You do not have to receive notice from us of any waiver, delay, demand or dishonor. We 

may proceed against you before proceeding against someone else. 

Assignment. 

This Agreement will be binding on, and benefit, any of your and our successors and assigns. 

You may not transfer your Account or your Agreement to someone else without our 

written permission. 

We may transfer your Account and this Agreement to another company or person without 

your permission and without prior notice to you. They will take our place under this 

Agreement. You must pay them and perform all of your obligations to them and not us. If 

you pay us after you are informed or learn that we have transferred your Account or this 

Agreement, we can handle your payment in any way we think is reasonable. 

This includes returning the payment to you or forwarding the payment to the other 

company or person. 

Deserve® EDU MasterCard Cash Back Program 

Earning Cash Back. 

  With this credit card, you will earn cash rewards (“cash back”)  by using your card 

for purchases. 

 
 
  You will not earn cash back on cash advances or balance transfers (Balance 

transfers and cash advances are not available). 

  You will earn 1% cash back all purchases except for the following: purchase of 

travelers checks, foreign currency, money orders, wire transfers or similar cash-like 

transactions, lottery tickets, casino gaming chips, race track wagers or similar 

betting transactions.  

  At the end of each billing period, your cash back will be calculated by multiplying 

the total amount you spent (minus items returned for credit, and any account fees 

and interest charges) by 1% (.01). 

  All cash back rewards are issued as a statement credit.  A credit is applied to your 

statement automatically, in increments of $25.00 (twenty-five USD). 

  From time to time, you may receive promotional offers which allow for additional 

cash back. These offers will not be available if your account is closed or delinquent 

on the date we determine whether you have met the terms of the offer. 

  For purposes of this program, purchases do not include items returned for credit, or 

interest and account fees. 

Redeeming Cash Back. 

  Any cash back earned will be automatically redeemed as a statement credit, in 

increments of $25. 

  Redemption is not available if account is closed, delinquent, or over limit. In the 

event of a lost or stolen card, or we issue a new account number, we will transfer 

your cash back to the new account. If the account does not qualify for redemption, 

redeemable balances will be re-evaluated in the next distribution period. 

  Cash back rewards have no expiration while the card is open. 

Value of Cash Rewards. 

Cash rewards have no cash value until eligible cash rewards are redeemed as a statement 

credit. You may not assign, transfer, or pledge your cash rewards. You have no property 

rights or other legal interest in cash rewards. Program subject to change. 

Glossary. 

Account means your Card Account with us. 

 
 
Annual Percentage Rate, or APR, is the percentage you are charged annually for the debt 

that you accrue. 

“Billing Cycle” means a period of time that might vary in length but is approximately 30 

days. The specific period of time is described on each Statement. However, you will have a 

Billing Cycle even if a Statement is not required. 

We will often specify a Billing Cycle by the month in which its closing date occurs as 

provided on the Statement. For example, a “March Billing Cycle” will have a closing date in 

March. We may also refer to a Billing Cycle as a “Billing Period.” If your Account balance has 

charged off, we may switch to quarterly Billing Cycles to your Account. 

Business Day means any day our offices are open for the processing of payments and 

credits. 

Card means any Card associated with your Account, which includes all renewals and 

substitutions. It also means any other access device for your Account we give you that 

allows you to obtain credit. 

Credit means an accounting entry that decreases a liability; in this case, your outstanding 

balance with Deserve. 

Credit Limit means the amount of credit extended to you. 

Daily Periodic Rate, is calculated at 1/365 of your APR. 

Fees means conditional charges imposed on your Account that are not based on the Annual 

Percentage Rates. 

Interest Charges means any charges to your Account based on the application of Annual 

Percentage Rates. 

Item means a check, draft, money order, or other negotiable instrument you use to pay 

your Account. This includes any image of these instruments. 

Payment Card Network means MasterCard International Incorporated, or any other 

network provider displayed on the Card. 

Segments means the different parts of your Account we may establish that are subject to 

unique pricing, grace periods, or other terms. We create these parts of your Account for 

such things as your purchases and Special Transfers. 

Special Transfer means a Transfer posted to the Special Transfer Segment of your Account 

and not to your purchase Segment. 

 
 
Statement means a document or information we provide to you showing Account 

information including, among other things, transactions made to your Account during a 

Billing Cycle. We might also refer to your Statement as a “Periodic Statement” or a “Billing 

Statement.” 

Transfers means balances transferred from other Accounts to this Account and includes 

Balance Transfers and Special Transfers. 

Truth in Lending Disclosures means any Account information we provide to you that is 

required by the federal Truth in Lending Act and Regulation Z. These include your 

application and solicitation disclosures, Account opening disclosures, subsequent 

disclosures, Statements, and change in terms notices. 

YOUR BILLING RIGHTS 

YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing 

Act. 

 WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT 

If you think there is an error on your statement, write to us at: 

Deserve, Inc. 

P.O. Box 1286 

Menlo Park, CA 94026-1286 

In your correspondence give us the following information: 

  Account information: Your name and account number. 

  Dollar amount: The dollar amount of the suspected error. 

  Description of problem: If you think there is an error on your bill, describe what you 

believe is wrong and why you believe it is a mistake. 

You must contact us: 

  Within 60 days after the error appeared on your statement. 

  At least 3 business days before an automated payment is scheduled, if you want to 

stop payment on the amount you think is wrong. 

 
 
 
 
  You must notify us of any potential errors in writing. You may call us, but if you do 

we are not required to investigate any potential errors and you may have to pay the 

amount in question. 

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER 

When we receive your letter, we must do two things: 

1.  Within 30 days of receiving your letter, we must tell you that we received your 

letter. We will also tell you if we have already corrected the error. 

2.  Within 90 days of receiving your letter, we must either correct the error or explain 

to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 

  We cannot try to collect the amount in question, or report you as delinquent on that 

amount. 

  The charge in question may remain on your statement, and we may continue to 

charge you interest on that amount. 

  While you do not have to pay the amount in question, you are responsible for the 

remainder of your balance. 

  We can apply any unpaid amount against your credit limit.  

After we finish our investigation, one of two things will happen: 

 

If we made a mistake: You will not have to pay the amount in question or any 

interest or other fees related to that amount. 

 

If we do not believe there was a mistake: You will have to pay the amount in 

question, along with applicable interest and fees. We will send you a statement of 

the amount you owe and the date payment is due. We may then report you as 

delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us 

within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as 

delinquent without also reporting that you are questioning your bill. We must tell you the 

name of anyone to whom we reported you as delinquent, and we must let those 

organizations know when the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount 

you question even if your bill is correct. 

 
 
YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES 

If you are dissatisfied with the goods or services that you have purchased with your credit 

card and you have tried in good faith to correct the problem with the merchant, you may 

have the right not to pay the remaining amount due on the purchase. 

To exert this right, all of the following must be true: 

  The purchase must have been made in your home state or within 100 miles of your 

current mailing address, and the purchase price must have been more than $50. 

(Note: Neither of these are necessary if your purchase was based on 

an advertisement we mailed to you, or if we own the company that sold you the 

goods or services.) 

  You must have used your credit card for the purchase. Purchases made with cash 

advances from an ATM or with a check that accesses your  credit card account do 

not qualify.  Deserve does not offer cash advances, ATM access, or credit card access 

checks. 

  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us 

in writing at: 

Deserve, Inc. 

PO Box 1286 

Menlo Park, CA 94026-1286 

While we investigate, the same rules apply to the disputed amount as discussed above. 

After we finish our investigation, we will tell you our decision. At that point, if we think you 

owe an amount and you do not pay, we may report you as delinquent. 

ADDITIONAL DISCLOSURES  

Vermont, Rhode Island and New York Residents: You understand and agree that we may 

obtain a consumer credit report in connection with any updates, renewals or extensions of 

any  credit  as  a  result  of  your  application  and  card  membership.    If  you  ask,  you  will  be 

informed whether or not such a report was obtained and, if so, the name and address of the 

agency  that  furnished  the  report.  You  also  understand  and  agree  that  we  may  obtain  a 

 
 
 
consumer credit report in connection with the review or collection of any extension of credit 

made to you or for other legitimate purposes related to such extension of credit. 

Married Wisconsin Residents: If you are married: (i) you confirm that this Account is being 

incurred in the interest of your marriage or family; (ii) no provision of any marital property 

agreement, unilateral agreement, or court decree under the Wisconsin Marital Property Act 

will adversely affect a creditor's interest unless, before the time credit is granted, the creditor 

is  furnished  a  copy  of  that  agreement  or  decree  or  has  actual  knowledge  of  the  adverse 

provision when the obligation to the creditor is incurred; (iii) you understand and agree that 

we will provide a copy of this Agreement to your spouse for his or her information.  You must 

notify us if you have a spouse by sending your name and your spouse's name and address to 

us at PO Box 1026, Menlo Park, CA 94026. 

California and Utah Residents: 

As required by California and Utah law, you  are hereby notified that a negative credit report 

reflecting on your credit record may be submitted to a credit reporting agency if you fail to 

fulfill the terms of your credit obligations 

All Residents: You promise us that you are not planning to file bankruptcy at the time of 

your application for your Account.