13. Merchant Disputes: The Credit Union is not responsible for the refusal of any 
merchant or financial institution to honor the card. The Credit Union is subject 
to claims and defenses (other than tort claims) arising out of goods or services 
you purchase with the card if you have made a good faith attempt but have been 
unable to obtain satisfaction from the merchant or service provider, and (a) your 
purchase was made in response to an advertisement the Credit Union sent or 
participated in sending to you; or (b) your purchase cost more than $50 and was 
made in your state or within 100 miles of your home.

14. Foreign Transactions: Purchases and cash advances made in foreign 
countries and foreign currencies will be billed to you in U.S. dollars. Effective 
immediately, the exchange rate for transactions in a foreign currency will be 
either a government-mandated exchange rate, or a wholesale exchange rate 
selected by Visa/MasterCard, and that the government-mandated exchange 
rate, or a wholesale exchange rate Visa/MasterCard uses for a particular transac-
tion is the rate Visa/MasterCard selects for the applicable currency on the day 
the transaction is processed, which may differ from that applicable to the date 
the transaction occurred or when it is posted to the account. Cardholders will 
agree to pay the converted amount plus a fee up to 1%. Effective April 4, 2008, 
Visa will assess a .80% International Service Assessment (ISA) Fee on all single 
currency conversions. This fee will be applied to all purchases and cash advances 
that are initiated with merchants processing in U.S. currency but located outside 
of the U.S.

15. Changing or Terminating Your Account: The Credit Union may change the 
terms of this Agreement from time to time after giving you any advance notice 
required by law. Your use of the card after receiving notice of a change will indi-
cate your agreement to the change. To the extent the law permits, and indicated 
in the notice to you, the change will apply to your existing account balance as 
well as future transactions. 

Either the Credit Union or you may terminate this agreement at any time, but 
termination by you or the Credit Union will not affect your obligation to pay the 
account balance plus any finance charges and other charges you owe under this 
Agreement. The cards you receive remain the property of the Credit Union and 
you must recover and surrender to the Credit Union all cards upon request or 
upon termination of this Agreement whether by you or the Credit Union. Failure 
to surrender your cards will result in a card recovery fee of $50 each, should you 
attempt to use the cards.

16. Copies of Documentation: You will be charged a fee for each copy of a draft 
or monthly statement that you request from us. The fee will be handled by the 
Credit Union as an adjustment to the account balance, not as a purchase and 
may not be charged a Finance Charge.

17. Effect of Agreement/Waiver: This agreement is the contract which applies 
to all transactions on your account even though the sales, cash advances, credit 
or other slips you sign or receive may contain different terms. The Credit Union 
can delay enforcing any of its rights any number of times without losing them.

18. Statements and Notices: You will receive a statement each month showing 
transactions on your account. You are responsible for your minimum monthly 
payment even in the event your statement is late or returned to the Credit 
Union. Statements and notices will be mailed to you at the most recent address 
you have given the Credit Union. Notice sent to any one of you will be consid-
ered notice to all.

19. Illegal Transactions: You will not use your DuPage Credit Union Visa Credit 
Card for any illegal transaction.

20. Internet Gambling: You may use your card to purchase goods and services 
from participating merchants. However, you may not use your card to initiate any 
type of electronic gambling transaction through the Internet. Also, you agree 
that you will not use your card for any transaction that is illegal under applicable 
federal, state, or local law.

21. Your Billing Rights—Keep This Notice For Future Use: This notice contains 
important information about your rights and our responsibilities under the Fair 
Credit Billing Act.

applying to marital property will adversely affect a creditor’s interest unless, prior 
to the time credit is granted, the creditor is furnished with a copy of the agree-
ment, statement or court order, or has actual knowledge of the provision.

You acknowledge that you have received a copy of this Agreement that contains 
the Credit Union’s terms and conditions by signing or using the issued card(s).

Information about the costs of the Credit Card Account described in this disclo-
sure is accurate as of July 1, 2015. This information may have changed after this 
date. To find out what may have changed, please write to us at DuPage Credit 
Union PO Box 3930, Naperville, Illinois 60567-3930.

REV 7/15

NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR STATEMENT. 
Any dispute or errors need to be put in writing and sent to: DuPage Credit Union, 
ATTN: Card Services, PO Box 3930, Naperville, IL 60567. We must hear from you 
no later than 60 days after we sent you the first statement on which the error or 
problem appeared. You can telephone us, but doing so will not preserve your 
rights. In your letter, give us the following information:

   Your name and account number.
   The dollar amount of the suspected error.
   Describe the error and explain, if you can, why you believe there is an error. 
If you need more information, describe the item you are not sure about.

YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE RECEIVE YOUR 
WRITTEN NOTICE. We must acknowledge your letter within 30 days, unless we 
have corrected the error by then. Within 90 days, we must either correct the error 
or explain why we believe the statement was correct. After we receive your letter, 
we cannot try to collect any amount you question, or report you as delinquent. 
We can continue to send statements to you for the amount you question, includ-
ing finance charges, and we can apply any unpaid amount against your credit 
limit. You do not have to pay any questioned amount while we are investigat-
ing, but you are still obligated to pay the parts of your statement that are not in 
question. If we find that we made a mistake on your statement, you will not have 
to pay any finance charges related to any questioned amount. If we didn’t make 
a mistake, you may have to pay finance charges, and you will have to make up 
any missed payments on the questioned amount. In either case, we will send you 
a statement of the amount you owe and the date that it is due. If you fail to pay 
the amount that we think you owe, we may report you as delinquent. However, 
if our explanation does not satisfy you and you write to us within ten days telling 
us that you still refuse to pay, we must tell anyone we report you to that you have 
a question about your statement. And, we must tell you the name of anyone we 
reported you to. We must tell anyone we report you to that the matter has been 
settled between us when it finally is. If we don’t follow these rules, we can’t col-
lect the first $50 of the questioned amount, even if your statement was correct.

SPECIAL RULE FOR CREDIT CARD PURCHASES. If you have a problem with the 
quality of property or services that you purchased with a credit card, and you 
have tried in good faith to correct the problem with the merchant, you may have 
the right not to pay the remaining amount due on the property or services. There 
are two limitations on this right:

(a) You must have made the purchase in your home state or, if not within your 
home state, within 100 miles of your current mailing address; and (b) The 
purchase price must have been more than $50. These limitations do not apply if 
we own or operate the merchant, or if we mailed you the advertisement for the 
property or services.

USA PATRIOT ACT. Pursuant to requirements of law, including the USA Patriot 
Act, DuPage Credit Union is obtaining information and will take necessary ac-
tions to verify your identity. Pursuant to the FACT Act address changes will only 
be accepted via in person and by mail with proper Credit Union verification.

State laws require the following notices: California Residents: Regardless of 
your marital status, you may apply for credit in your name only. New York Resi-
dents: May contact the New York State Banking Department at 800-518-8866 to 
obtain a comparative listing of Credit Card rates, fees and grace periods. Ohio 
Residents: Ohio anti-discrimination laws require creditors to make credit equally 
available to all creditworthy customers and that credit reporting agencies 
maintain separate credit histories on each individual upon request. The Ohio Civil 
Rights Commission administers these laws. Married Wisconsin Residents: No 
provision of any marital property agreement, unilateral statement, or court order 

DuPage Credit Union
Visa® Platinum Advantage
Truth-In-Lending Terms and Conditions

In this Agreement the words you and your mean each and all of those who sign 
or use the issued Visa Card. Card means a Visa Credit Card and any duplicates 
and renewals the Credit Union issues. Account means your Visa Credit Card line 
of credit account with the Credit Union. Credit Union, we, us, and our means the 
Credit Union whose name appears in this Agreement.

1. Using the Account/Credit Limit: You are approved for a Visa account. Signing 
and using your DuPage Credit Union Visa Card signifies acceptance of the fol-
lowing terms and conditions. You agree not to let your account balance exceed 
your approved credit limit. Each payment you make on the account will restore 
your credit limit by the amount of the payment which is applied to the principal 
amount of purchases and cash advances. You may request an increase in your 
credit limit by making a request to the Credit Union. The Credit Union has the 
right to reduce or terminate your credit limit at any time.

2. Responsibility: You agree to repay all debts and the Finance Charge arising 
from the use of the card and the card account. For example, you are respon-
sible for charges made by yourself, your spouse and minor children. You are 
responsible for charges made by anyone else to whom you give the card, and 
this responsibility continues until the card is recovered. You cannot disclaim 
responsibility by notifying us, but we will close the account for new transactions 
if you so request and return all cards. If either party closes the account, the credit 
card(s) must be surrendered to the Credit Union. Should unauthorized use occur 
after the account is closed, the card will be picked up by a merchant, and you will 
be responsible for each $50 card recovery fee. Your obligation to pay the account 
balance continues even though an agreement, divorce decree or other court 
judgment to which we are not a party may direct you or one of the other persons 
responsible to pay the account. Any person using the card is jointly responsible 
with you for charges he or she makes, but if that person signs the card he or she 
becomes a party to this Agreement and is jointly responsible for all charges on 
the account, including yours.

3. Liability For Unauthorized Use/Lost Card Notification: You agree to notify 
us immediately, orally or in writing of the loss, theft or unauthorized use of your 
Credit Card. If your credit card is lost or stolen, you must notify us in writing at the 
address below or phone us. For stolen cards, include a copy of the police report. 
Unless you have been grossly negligent or have engaged in fraud, you will not be 
liable for any unauthorized transactions using your lost or stolen Visa Credit Card. 
This additional limit on liability does not apply to ATM transactions, which are 
not processed by Visa, or to commercial cards.

DuPage Credit Union 
ATTN: Card Services 
PO Box 3930, Naperville, Illinois 60567-3930 
Telephone Number 800-323-2611

4. Monthly Payment: Each month you must pay at least the minimum payment 
shown on your statement within 25 days of the statement closing date. You may, 
of course, pay more frequently, pay more than the minimum payment, or pay 
the Total New Balance in full. If you make extra payments or larger payments, 
you are still required to make at least the minimum payment each month your 
account has a balance. The minimum payment is 2% of the Total New Balance 
but not less than $25.00, plus the amount of any prior minimum payments that 
you have not paid. In addition, at any time your Total New Balance exceeds your 
credit limit, you must immediately pay the excess upon demand. The Credit 
Union may apply your payments to what you owe in any manner the Credit 
Union chooses. We will apply payments paid in excess of the minimum payment 

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due first to the balance bearing the highest rate of interest, and then to each 
successive balance bearing the next highest rate of interest, until the payment 
is exhausted.

5. Finance Charges: In order to avoid a finance charge on Purchases made 
since your last statement date, you must pay the Total New Balance shown on 
your statement within 25 days of the statement closing date. Otherwise, finance 
charges on purchases are calculated from the beginning of the next statement 
period on previously billed but unpaid purchases and on new purchases from 
the date they are posted to your account. Cash advances are always subject  
to finance charge from the date of transaction. We figure the finance charge 
separately for purchases and cash advances on your account by applying the  
applicable periodic rate set forth below to the “average daily balance” of pur-
chases (including current transactions), and to the “average daily balance” of  
cash advances (including current transactions). To get each “average daily balance”, 
we take the beginning balance each day, add any new purchases (if calculating 
the “average daily balance” for purchases), add any new cash advances (if calcu-
lating the “average daily balance” for cash advances), and subtract any payments 
or credits. This gives us the daily balance. Then, we add up all the daily balances 
for the billing cycle and divide the total by the number of days in the billing 
cycle. This gives us the “average daily balance.”

6. Other Fees and Charges: Other fees and charges that will be added are as 
shown in the table to the right.

Visa® Platinum Advantage 

Interest Rates and Interest Charges

Annual Percentage Rate (APR)  
for Purchases

10.88%

APR for Balance Transfers

3.9% on balance transfers requested within the first 12 months of 
account opening. This will be the rate for the next 12 months of each 
balance transfer. 
After the initial 12 months, the Purchase Rate of 10.88% will be  
applied to these balance transfer balances. After the first 12 months 
of account opening, APR will be 14.88%.

APR for Cash Advances

Penalty APR and When it Applies

14.88%

None

How to Avoid Paying Interest  
on Purchases

Your due date is at least 25 days after the close of each billing cycle. 
We will not charge you any interest on purchases if you pay your 
entire balance by the due date each month.

Minimum Interest Charge

None

For Credit Card Tips from the
Consumer Financial Protection Bureau

To learn more about factors to consider when applying for or using 
a credit card, visit the website of the Consumer Financial Protection 
Bureau at http://www.consumerfinance.gov/learnmore.

Fees

Annual Fee

Transaction Fees

  Cash Advance

  Balance Transfer 
  Foreign Transaction

Penalty Fees

  Late Payment
  Over-the-Credit-Limit
  Returned Payment

None

3% of the Cash Advance including Convenience Checks unless otherwise disclosed  
($5 minimum/$50 maximum fee)
None
1% of each transaction in US Dollars

Up to $25
None
Up to $25

Other Fees: Returned Convenience Check: $25; Expedited Card Delivery: $30, The fee if you need to replace your card is $10.

How We Will Calculate Your Balance: We use a method called “average daily balance (including new purchases).”
If you are a current Visa Rewards cardholder, by switching to a Visa Advantage Card you will forfeit any current Choice Rewards Points.

Balance Transfers: If the total amount you request exceeds your total credit line, we may send full or partial payment to your creditors in the or-
der you provide them to us. Balance Transfers incur interest charges from the date of the transaction. Allow for at least 2 weeks processing. If you 
have a dispute with a creditor and pay that balance by transferring it to your new account, you may lose certain billing rights. Balance Transfers 
may not be used to pay off or down any account issued by DuPage Credit Union.

7. Cash Advance/Balance Transfer Information: To take advantage of the New 
Account balance transfer offer rate mentioned above, a balance transfer must 
be requested within the first 12 months of Account opening. If you request a 
balance transfer on or after the 13th month, or we do not receive all required 
information for the balance transfer request you will be subject to the Cash 
Advance Rate. You will continue to receive this rate for the next 12 months on 
which then this rate expires. Cash Advances/Balance Transfers are not subject to 
a grace period. DuPage Credit Union is not responsible for any merchant delays 
in processing transactions. Cash Advances/Balance Transfers cannot be used to 
pay other DuPage Credit Union obligations.

Cash Advance Fee: The fee will be added to the appropriate advance balance 
with the cash advance. (The amount of the cash advance may include a sur-
charge that the ATM owner imposes.)

8. Current DuPage Credit Union Visa Platinum Rewards Cardholders:  
Upon signing an application for a DuPage Credit Union Platinum Advantage Visa 
Credit Card, you agree to forfeit all unused Choice Rewards Points.

9. Security Interest: If you give the Credit Union a specific pledge of savings 
by signing a separate pledge of savings for this account, your account will be 
secured by your pledged savings. To secure your account you grant us a purchase 
money security interest under the Uniform Commercial Code in any goods you 
purchase through the account. If you default, we will have the right to recover 
any of these goods that have not been paid for through our application of your 
payments in the manner described above. Collateral securing other loans with  
us may also secure this account.

10. Default: You will be in default if you fail to make any minimum payment 
or other required payment by the date that it is due. You will be in default if 
you break any promise you make under this Agreement. You will be in default 
if you die, file for bankruptcy or become insolvent, that is, unable to pay your 
obligations when they become due. You will be in default if you make any false 
or misleading statements in any credit application or credit update. You will also 
be in default if something happens which the Credit Union believes may sub-
stantially reduce your ability to repay what you owe. When you are in default, the 
Credit Union has the right to demand immediate payment of your full account 
balance without notice. If immediate payment is demanded, you will continue to 
pay finance charges and fees until what you owe has been paid, and any savings 
that were given as security will be applied towards what you owe. We may enter 
into a contingent or hourly fee arrangement with an attorney and/or collection 
agency to collect the amounts you owe us and you agree that such arrangement 
is reasonable. This provision also applies to bankruptcy, appeals or post-judg-
ment proceedings. You promise to pay all costs of collecting the amount you 
owe if your Visa account is in default. These costs will include reasonable attorney 
fees, court costs and/or collection agency fees and all other costs permitted 
under state law and regulation. If your account is charged off, all balances will 
revert to the highest APR on the account.

11. Using the Card: You may use the card issued to you to make purchases in 
person, and by mail or telephone from merchants and others who accept credit 
cards. In addition, you may obtain cash advances from the Credit Union, from 
other financial institutions participating in the Visa program, and from auto-
mated teller machines (ATM’s), such as Visa ATM network, that provide access 
to the Visa system. (Not all ATM’s provide such access.) You will need to use your 
Personal Identification Number (PIN) to obtain a cash advance from an ATM.

12. Returns and Adjustments: Merchants and others who honor the Card may 
give credit for returns or adjustments, and they will do so by sending us a credit 
slip which we will post to your account. If your credits and payments exceed 
what you owe us, we will hold and apply this credit balance against future pur-
chases and cash advances, or if it is $1 or more, refund it on your written request 
or automatically after 6 months.

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