Credit Card Agreement for Visa Novel from Banco Popular de Puerto Rico 

Interest Rates and Interest Charges 

Annual Percentage Rate (APR) for 
Purchases 

1.99% introductory APR1 for the first 6 months.  

After that, your APR will be from 11.49% to 24.49%, based on your creditworthiness. This APR 
will vary with the market based on the Prime Rate. 

APR for Balance Transfers 

0% introductory APR1 and 0 payment from the transfer date for 12 months and $0 balance transfer 
       fee. Applies to transfers made within the first 90 days from account opening. Requires 
       cancellation of the credit card from which the balance is transferred.   

 After that, your APR will be from 11.49% to 24.49%, based on your creditworthiness. This APR will vary 
with the market based on the Prime Rate. 

APR for Cash Advances 

18.74% to 24.49%, when you open your account based on your creditworthiness.  

    This APR will vary with the market based on the Prime Rate. 

Penalty APR and When it Applies 

29.99%2 

Paying Interest 

This APR may be applied to your account if you miss a required minimum payment for a period 
of sixty (60) consecutive days from its due date. 

How Long Will the Penalty APR Apply?: If your APRs are increased for this reason, the 
Penalty Rate will remain in effect until the account becomes current and 6 consecutive minimum 
payments are received on or before the payment due date. 

Your due date is at least 25 days after the close of each billing cycle. You will not be charged 
interest from the time you purchased goods or services, if you pay your full account balance by 
the Payment Due Date. In the event you don’t pay the full account balance, while in the Grace 
Period, you will not pay interest on the amount paid for that cycle. On subsequent cycles you will 
not have a Grace Period until you pay your full account balance on time for two cycles in a row. 
Amounts related to certain offers will not be taken into consideration in determining the Grace 
Period. Please refer to the offer terms and conditions.  The No Grace Period Transactions begin 
to accrue interest on the date they are posted and remain subject to Interest Charges until paid in 
full. 

For Credit Card Tips from the 
Consumer Financial Protection 
Bureau. 

To learn more about factors to consider when applying for or using a credit card, visit the website 
of the Consumer Financial Protection Bureau at http://www.consumerfinance.gov/learnmore 

Fees 

Annual Fee 

Transaction Fees 
   •  Cash Advances and 
      Convenience Checks 
   •  Balance Transfers 
   •  Foreign Transaction 

Penalty Fees 
   •  Returned Payment 
   •  Late Payment 

$0 Annual Fee 
$0 Additional Card Fee (if applicable) 

2% of the amount of each transaction (minimum $2; maximum $10) 

2% of the amount of each transfer (minimum $2; maximum $10) 
1% of each transaction in U.S. dollars for Visa International 

Up to $10 
Up to $38 

How We Will Calculate Your Balance:  We use a method called "average daily balance (including new transactions)".  Please refer to the 
account Credit Card Agreement for more details. 
Loss of Introductory APR: We may end your Introductory APRs and apply the corresponding APR if you close the account or if you miss 
a payment. 
Billing Rights:  Information on your rights to dispute transactions and how to exercise those rights is provided in your Credit Card 
Agreement. 

1 The corresponding Daily Periodic Rate for the Introductory APR is 0.0055%. 
2 The corresponding Daily Periodic Rate for the Penalty APR is 0.0822%. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Please read these Terms and Conditions carefully and keep them for future reference.   

The terms and conditions for the revolving credit Account we established for you are contained below. Your entire Agreement with us 
includes: (1) the terms and conditions stated in this document and your application; (2) your Account-Opening Disclosures and all 
disclosures and materials provided to you before or when you opened your Account; (3) all billing statements; (4) any rewards program 
terms, conditions, and disclosures; (5) our privacy notices; (6) any other documents relating to your Account that we send by email or post 
online; and (7) any amendments we make to such documents from time to time.  

The Bank will issue two credit cards per cardholder for Dual Accounts and one credit card per cardholder for all other accounts. Use of the 
Card (the credit Card we issue to you to access your Account) constitutes acceptance of this Agreement. If you accept the Card, you 
should sign the Card immediately when you receive it. This Agreement applies whether or not you use your Card and will continue to apply 
even after your Account is closed, as long as you have a balance.   If you choose not to accept the Card, you should not use it and should 
notify the Bank within 15 days after receiving this Agreement by contacting Customer Service.  

Your Agreement and Promise to Pay: By using your Card, Account number or a device to access your Account, making a payment on the 
Account, or signing an application for any Card we send you, you represent you are of legal age in your state of residence and you agree 
to the terms of this Agreement. You agree to pay us all amounts that we lend to you on your Account, together with Interest Charges and 
fees as provided in this Agreement. You agree to release and indemnify us from liability for damages, losses, or expenses that arise as a 
result of our compliance with your instructions. 

WHO ARE THE PARTIES TO THIS AGREEMENT? 

TERMS WE USE  WHAT IT MEANS 

HOW IT AFFECTS YOU 

You and your 

All persons who applied for the 
Account or who are liable on 
the Account by any other 
means and all Authorized 
Users. 

If there are joint Cardholders, each of you will be responsible individually 
and jointly for the entire amount due on the Account.  We may send 
communications to either of you; we may disclose information about the 
Account to either of you; and we may accept instructions from either of you 
(even if you have a disagreement). 

We, us, our and 
Banco Popular  

Authorized User 

Banco Popular de Puerto Rico, 
its agents, authorized 
representatives, successors 
and assigns. 

Anyone else that you permit to 
use your Account. 

We are the lender on your Account and the issuer of your Card. 

An Authorized User is any person you request us to issue a Card that 
accesses your Account or any person you give your Card or Card number 
to.  You are responsible for any charge on your Account by an Authorized 
User even if you told that person not to make that specific charge. If you 
wish to revoke an Authorized User, you must notify us through our Customer 
Service.  You are responsible for recovering from that Authorized User and 
destroying any Cards, Convenience Checks and other devices that can be 
used to access your Account. 

HOW DO YOU USE YOUR ACCOUNT?  

You may use your Account only for personal, family or household purposes. You may not use your Account for illegal purposes or for 
internet gambling (even if legal). However, you are still responsible for any transactions that you enter into, even if in violation of law or this 
Agreement. You must take reasonable steps to prevent unauthorized use of your Account. Subject to applicable law we may cancel or 
convert your Account to any of our other revolving accounts. 

TERMS WE USE 

WHAT IT MEANS 

HOW IT AFFECTS YOU 

Transactions or 
Transaction Types 

Purchases 

The Transaction Types are: 
Purchases, Cash 
Advances, and   Balance 
Transfers, as described 
below. 

We do not guarantee that your Card will be accepted when you attempt to 
use it. You may carry out Transactions by using your Card, Account number 
or other credit device linked to your Account (including a mobile device, 
subject to the terms and conditions of that service).  Each Transaction Type 
will have its own balance and may have a separate Interest Charge. 

When you use the Card to 
buy goods and services 
from merchants that accept 
the Card. 

The merchant will receive our authorization or denial to charge your Account 
in accordance with the terms of the Agreement. We may deny any Purchase 
transaction authorization request from a merchant at our sole discretion for 
security and other reasons, even if there is sufficient available credit. We are 
not responsible for any losses associated with a declined transaction. 

Balance Transfers 
and Fees 

When you transfer a 
balance from another credit 
card. 

We permit Balance Transfers from most accounts issued by other banks but 
not from other accounts or loans with us or any of our affiliates. We will 
charge a Balance Transfer fee based on the amount of each Balance 

Cash Advances and 
Fees 

When you obtain cash or 
an equivalent through your 
Card.  

Convenience 
Checks and Fees 

The checks provided by us 
for you to access your 
Account. 

Installment Plan 

When you take a Cash 
Advance with your Card 
and decide which is the 
period of repayment of the 
balance. 

Recurring 
Transactions 

Credit Limit 

Unsecured Accounts 

When you authorize a third 
party to bill charges on a 
recurring basis to your 
Account. 

The maximum amount that 
you can have outstanding 
on your Account at any 
time taking into 
consideration your credit 
worthiness and/or payment 
history.   

Credit Limit 

Secured Accounts 

The maximum amount that 
you can have outstanding 
on your Account at any 
time taking into 
consideration the collateral 
you deposit with Us.   

Promotions or 
Introductory Offers 

Special offers related to 
your Account. 

Transfer, as set forth in the Account-Opening Disclosures. 

The following transactions will be treated as Cash Advances: all advances to 
obtain cash over the counter, through an ATM, and other “cash-like” 
transactions, such as purchasing foreign currency, a money order, traveler’s 
check, casino betting chip, or a lottery ticket. We will charge a Cash 
Advance fee based on the amount of each Cash Advance, as set forth in the 
Account-Opening Disclosures. 

The Convenience Check is subject to the Purchase APR. We have the right 
not to pay a Convenience Check for any reason. You may not use a 
Convenience Check to make a payment on the Account or any other account 
with us. We will charge a Convenience Check Fee based on the amount of 
each Convenience Check advance, as set forth in the Account-Opening 
Disclosures. 

You can request an Installment Plan by contacting Customer Service. If 
approved, the amount will be subject to the availability of your credit line. The 
Cash Advance that you take under your Installment Plan will be subject to 
thePurchase APR. You can choose to repay the Cash Advance over a period 
of twelve (12), twenty-four (24), thirty-six (36), forty-eight ( 48) or sixty (60) 
months. The balance owed on your Installment Plan will be reflected in a 
separate line item in the Interest Charge Calculation section of your billing 
statement. The APR, the Interest Charges and the Minimum Payment on your 
Installment Plan may vary for each billing cycle. 

We are not responsible for recurring transactions if your Account is closed or 
suspended, or if the Account number or expiration date changes. You must 
contact the third party to notify them of the changes of your account. 

Your Credit Limit is based on your credit worthiness and/or your payment 
history.  We will advise you of the total credit limit on your Account when we 
first send you your Card and thereafter, in each billing statement. We may 
establish a lower limit for Cash Advances. If no separate Cash Advance limit 
is listed on our billing statement, then the Credit Limit for Cash Advances is 
the amount of your total Credit Limit. Your Credit Limit and Cash Advance 
limit may change from time to time taking into consideration your credit 
worthiness and/or payment history.  We may cancel, change, or rescind your 
credit availability at any time. We will notify you of any such changes through 
your billing statement or by sending you a separate notice, which may be 
after the change occurs.   

We may approve at our sole discretion a Transaction that causes your 
Account balance to exceed the Credit Limit. In such case, we will add the 
excess to your Minimum Payment. This will not be considered an increase in 
your Credit Limit nor do we waive any of our rights by doing so. 

A Secured Card Account is a Card in which your Credit Limit is based on the 
amount we request you deposit in a Collateral Account. We will establish the 
maximum amount that can be deposited in the Collateral Account. Your Credit 
Limit will appear on each billing statement. You may from time to time request 
an increase in the Credit Limit and if approved, would lead you to increase the 
amount deposited in the Collateral Account. The Purchases and Cash 
Advances may not exceed the amount deposited in the Collateral Account. 
Any amount owed in excess of authorized Credit Limit, is payable immediately 
and the excess is added to the Minimum Payment. However, if you exceed 
the Credit Limit, the Bank is entitled to close the account and to collect the 
balance due on your Account against the amount deposited in the Collateral 
Account. The Bank may approve Purchases or Cash Advances which cause 
the balance to exceed the Credit Limit without thereby waive any of its rights 
under this Agreement. 

Introductory APRs and special fees are described in the Account-Opening 
Disclosures. Any special offer is subject to this Agreement, unless specified 
otherwise. 

Rewards 

Rewards program tied to 
the use of your Card.  

We will provide you with all information and terms about your Rewards 
separately, if applicable. 

 
 
 
 
Foreign 
Transactions, Fees 
and Exchange Rate 

Transactions that take 
place outside the United 
States. They will be billed 
to you in U.S. Dollars. 

Mobile Wallet 
Service 

The payment service 
provided by third 
party/mobile device which 
allows you to make 
Purchases or payments 
with your credit Card 
through a wallet enabled 
mobile device. 

The applicable card association (such as Visa and MasterCard) will convert 
to U.S. dollars transactions made in a foreign currency using a government-
mandated or wholesale rate in effect on the processing date (which may 
differ from the rate on the date of your transaction). The rate used may differ 
from the rate that the card association actually receives.  A fee will be 
assessed on the U.S. Dollar amount of the transaction. See “Fees” section 
on the Account-Opening Disclosures for the fee applicable to the Account. 

Allows you to add your credit Card to an application using your mobile 
device. Your credit Card number is replaced with a digital number or token. 
Once loaded you may use your mobile device to make Purchases or 
payments only where the Wallet is accepted. 

WHAT DO YOU HAVE TO PAY AND WHEN?  

We will send your billing statement each month to the address on file as long as there are transactions or a balance due during the billing 
cycle. It will show your Minimum Payment and the Payment Due Date, and will provide instructions for making your payment.  

TERMS WE USE 

WHAT IT MEANS 

HOW IT AFFECTS YOU 

Payment Instructions 

The instructions on your 
billing statement for making 
payments to your Account. 

Payment Due Date 

Minimum Payment 

The date by which we must 
receive the Minimum 
Payment in order for it to 
be on time.   

The minimum amount you 
must pay each billing cycle, 
as shown on your billing 
statement. 

Installment Plan 
Minimum Payment 

The minimum amount you 
must pay each billing cycle 
for your Installment Plan. 

You must follow the payment instructions provided on your billing statement. 
All payments made by check must be drawn on a U.S. financial institution in 
U.S. Dollars made to the order of Banco Popular de Puerto Rico. Any such 
payment must be sent to the special address identified on your billing 
statement accompanied with the payment stub.  You authorize us to either 
use information from your check to make a one-time electronic fund transfer 
from your account or to process the payment as a check transaction. 
Electronic and mailed payments are credited on the same day received if they 
are received by 5:00 p.m. AST Monday through Friday (excluding holidays). 
Telephone payments are credited on the same day if they are received by 
5:00 p. m. EST Monday through Friday (excluding holidays). We may take up 
to 5 business days to process any credit of other payments that do not meet 
these requirements, during which interest will not accrue. We may accept and 
process late, partial and payments marked as "paid in full" without losing our 
rights under this Agreement.  

If your payment is reversed due to insufficient funds or a returned check, we 
will apply a credit line availability hold condition to your Account and you may 
lose any special APR offers.  The result of this hold is that the credit line 
availability resulting from a payment to your Account will be delayed for 10 
calendar days after the payment is processed.  The hold condition will be 
canceled after 6 billing cycles where no other payment reversal event takes 
place.   

Your monthly billing statement will list the Payment Due Date. It will usually 
be the same day of each month, at least 25 days after closing of the billing 
cycle shown on the billing statement. 

You agree to pay at least the Minimum Payment when due. For Account 
balances between $0.01 up to $26.99, the Minimum Payment will be the 
outstanding balance. For balances of $27 and over, the minimum monthly 
payment will be 2% of the outstanding balance or the Interest Charge + $10 
or a fixed amount of $27, whichever is higher. The Minimum Payment will 
include any past due amounts and the total of any amount charged in 
excess of your credit limit.  

Your Installment Plan Minimum Payment will be added to your Account 
minimum for the repayment term you selected. You must pay the total amount 
of the Minimum Payment. If your Account is open and you have privileges to 
make charges, your Credit Limit will be available for the same amount of 
payments made under the plan. If you do not make the Minimum Payment on 
your Installment Plan, we will transfer the unpaid amount of the Minimum 

Skip A Payment Offer 

We may offer you, at our 
option, to skip a Minimum 
Payment for certain billing 
cycles.   

Paying Interests 

Grace Period on 
Purchases 

The period of time during 
which you are not charged 
interest on Purchases if 
you pay the full account 
balance on time.  

No Grace Period 

Application of 
Payments 

There is no Grace Period 
for Balance Transfer or 
Cash. Advances or when 
you use Convenience 
Checks 

How we apply your 
payment to the balance on 
your Account. 

Credit Balances 

When an inadvertent 
overpayment occurs in 
your Account. 

Payment to the Balance Transfers section. However, the corresponding term 
of Installment Plan will not change. You can pay in full the Installment Plan at 
any time by contacting the Customer Service Department. 

If you receive this offer, your billing statement may reflect a required Minimum 
Payment of $0, and you may not have to make the Minimum Payment for that 
billing cycle. If you decide to skip a payment we will continue to accrue 
Interest Charges on the unpaid balance of your Account during that period.  
However, you can always make a payment for any amount.  At the end of the 
skip a payment period, the terms of the Agreement regarding the required 
Minimum Payment will automatically resume.   

You will not be charged interest from the time you purchased goods or 
services, if you pay your full account balance by the Payment Due Date. In the 
event you don’t pay the full account balance, while in the Grace Period, you 
will not pay interest on the amount paid for that cycle. On subsequent cycles 
you will not have a Grace Period until you pay your full account balance on 
time for two cycles in a row. Amounts related to certain offers will not be taken 
into consideration in determining the Grace Period. Please refer to the offer 
terms and conditions.  

The No Grace Period Transactions begin to accrue interest on the date they 
are posted and remain subject to Interest Charges until paid in full.  

We will apply your Minimum Payment in the following order: to Installment 
Plan minimum payment, if applicable; then to Interest Charges, then to Fees 
and the remaining amount is applied first to the debt resulting from Purchases 
and Cash Advances with the lowest APR and then to the debt with the higher 
APR in ascending order. Consequently, the debt with the higher APR will not 
be reduced, until the debt with the lower APR is paid in full. If you pay an 
amount in excess of the Minimum Payment, the excess will be applied to 
balances with the highest APRs first.   

We may reject and return to you any payment that creates a credit balance on 
your Account.  If we allow any credit balance in your Account due to any 
inadvertent overpayment, you may request a refund of credit balances at any 
time. We will not pay interest on any credit balance in your Account.  If no 
refund is requested, we will apply credit balances to new transactions, unless 
prohibited by law.  If you do not make new transactions within 180 days, we 
will send you a refund. 

WHAT ARE THE CHARGES AND HOW ARE THEY CALCULATED? 

TERMS WE USE 

WHAT IT MEANS 

HOW WE CALCULATE IT 

Daily Balance 

The balance on each 
transaction type and APR 
each day. 

We calculate the Daily Balance by taking the beginning balance for each type 
of transaction and APR each day, adding any new transactions, and then 
subtracting any payments and/or credits and other adjustments. We treat any 
daily balance that is a credit balance as a zero balance. 

Average Daily 
Balance 

The average balance each 
day during the billing cycle. 

Annual Percentage 
Rate (APR) 

An annualized interest rate.  
Different APRs apply to the 
different transaction types, 
as shown on the Account- 
Opening Disclosures.  

We calculate the Average Daily Balance by adding all of the Daily Balances 
for each day in the billing period and then dividing by the total number of days 
in the billing period. 

Your APRs are variable. They increase or decrease with the Prime Rate. The 
APR will be determined by adding the Prime Rate (as published by the 
Federal Reserve Bank) to a margin. For unsecured Accounts if you reside in 
Puerto Rico or the US Virgin Islands, the margin applicable to your 
Transaction types will depend on your credit worthiness at the time of 
approval of your application and will be set at the time of approval of your 
application. For Wealth Management customers, Secured Accounts and 
residents of the British Virgin Islands, the margin applicable to your 
Transaction types will be determined by adding the Prime Rate at the time of 
approval of your application to a margin. We may change the margins from 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Daily Periodic Rate 
(DPR) 

A daily interest rate we 
calculate. 

Interest Charges  

The amount we charge you 
for your credit on each 
transaction type. 

time to time for new transactions with notice to you. 

We calculate interest using the daily periodic rate. The DPR for a given 
balance is equal to the APR for that balance divided by 365 and rounded up 
as permitted by law.   

We add the Interest Charges to the Account by adding the Interest Charges to 
each transaction type balance and APR to which it applies. (For example, we 
add Interest Charges on Purchases to the Purchases balance.) We calculate 
the Interest Charge by applying the DPR for each transaction type and APR to 
the Average Daily Balance for that transaction type. We multiply the result by 
the number of days in the billing cycle. That gives us the total Interest Charges 
for that transaction type for that billing period.  

Cash Advance, Balance Transfer, and Convenience Check fees are added to 
their corresponding balances, as applicable, and all other fees are added to 
the Purchases balance. 

WHAT IF YOU PAY LATE? 

If you pay the Minimum Payment amount by the Payment Due Date, you will not pay penalties. You should pay on time. 

PENALTY 

WHAT IT MEANS 

WHAT WE WILL CHARGE YOU 

Late Payment Fee 

The fee we charge each 
time your payment is late. 

Default or Penalty 
APR 

A higher Interest Charge 
for default. 

If you pay late, or you pay less than the Minimum Payment, we may charge 
you a late payment fee in the amount set forth on the Account Opening 
Disclosures. In no event will your late payment fee exceed the amount of 
your Minimum Payment due. 

If we do not receive any Minimum Payment within 60 days of the Payment 
Due Date, the Penalty APR will apply to all outstanding balances, as well as to 
future transactions. The Penalty APR will stop being applied to transactions 
that occurred prior to or within 14 days after we provided notice about the 
increase to the Penalty APR if we receive six consecutive Minimum Payments 
on the Payment Due Date beginning immediately after the increase to the 
Penalty APR. 

Returned Payment 
Fee 

A fee charged when your 
payment is returned for 
insufficient funds. 

We may charge a returned payment fee in the amount set forth on the 
Account Opening Disclosures.  

WHAT OTHER FEES MAY APPLY? 

There may be times when circumstances result in a fee or other action being assessed on the Account. The Account Opening Disclosures 
list the amounts of these fees. All such fees will be added to the Purchase balance, unless otherwise indicated. Additional fees for special 
services you request may apply. You will be advised of the amount of such fees at the time of your request.  

FEE 

WHAT IT MEANS 

WHAT WE WILL CHARGE YOU 

Annual Fee 

A fee we may charge 
annually for use of the 
Card. 

If applicable, the Annual Fee will be reflected in your first billing statement 
after the first Card is issued and subsequently on each anniversary of the 
issuance of the Card.   

Billing Statement 
Reprint Fee 

You can request a copy of 
your billing statement. 

We may add a billing statement Reprint fee of $2.50 to your Purchase 
balance if you request a copy of your billing statement. 

Card Replacement 
Rush Order Fee 

You can request that a new 
or replacement Card be 
sent to you on an 
expedited basis. 

We will add a Rush Order fee of $25 to your Purchase balance if you 
request that a new or replacement Card be sent to you on an expedited 
basis. 

HOW CAN WE MAKE CHANGES? 

We may have a number of reasons why we need to make changes in this Agreement and the terms of your Account from time to time. We 
can make these changes in accordance with law.  Written notice will explain how changes apply. 

TYPE OF CHANGE 

WHAT MAY TRIGGER CHANGE  ADVANCE NOTICE 

  
 
Default or Penalty APR applies 
to existing balances 

Other APR increases on new 
transactions 

If you are 60 days past due. 

45 days 

In the first year, an introductory 
APR ends or the Prime Rate 
changes. After that, any reason. 

None for Introductory APR expiration. Other increases 45 
days. 

Increase or decrease to Credit 
Limits 

Any reason. 

None 

Some fees and other terms 

Any reason. 

Up to 45 days for certain fee and Minimum Payment 
changes. 

WHAT HAPPENS IF? 

WHAT YOU MUST DO 

HOW IT AFFECTS YOU 

Your Card is lost or stolen, or 
your Account has been 
compromised? 

Contact us immediately and stop 
using your Account. Contact us at 
the address or telephone number 
listed on your billing statement or 
Card. 

You will not be liable for any unauthorized use that occurs 
after you notify us. You may, however, be liable for 
unauthorized use that occurs before your notice to us. In any 
case, your liability will not exceed $50. 

Your Account is closed or 
suspended? 

You must still repay all amounts 
you owe under this Agreement. 

You remain responsible for your balance. 

Notify us of any change. 

We may also ask you to provide us updated financial 
information about you, and you agree to do so. 

Your name, address, 
telephone number, email 
address or other information 
has changed. 

REWARDS PROGRAMS 

You may have selected a Rewards Program for your account or, if you selected a Popular / AAdvantage® card, then the terms of the 
AAdvantage® Program apply. 

REWARDS PROGRAM  WHAT IT MEANS 

HOW IT AFFECTS YOU 

Return 

A rewards program that 
earns cash back per 
every purchase made 
with the Card. 

The reward program accumulates in cash 1% of all net Purchases made with 
your credit Card. Net Purchases are Purchases minus any credits or returns. 
In your billing statement, you will receive an estimate of the Reward 
accumulated. The redemption of money will be automatic and will occur once 
a year, in January. You will not be able to redeem your Reward before this 
date. The Bank will send you a check for the balance of your Reward to the 
address where you receive your billing statements. You will not accumulate  
Rewards for Balance Transfers, Convenience Checks, Cash Advances, 
payments thru TelePago® Popular or Internet Banking, the Purchase of 
casino chips or other methods of gambling, or any other transaction the Bank 
determines at its sole discretion constitutes or is equivalent to a Cash 
Advance. If you return merchandise, the Reward for that merchandise will be 
deducted. The percent of the deduction will be calculated based on the 
earning structure at the moment the merchandise was returned. If the amount 
of your Reward is less than ten (10) dollars at the automatic redemption 
period, you will not receive a check but it will accumulate to your account for 
the next redemption period. If your account has a derogative condition, the 
Bank will be able to retain your Reward until the condition ends or cancel the 
Reward completely, at the Bank's sole discretion. When calculating the 
Reward, the Bank will use the total dollar amount of each transaction 
eliminating the cents. The Bank's determination of the Reward is final. To 
receive the Reward, your account must be kept open until the date of the 
Reward payment. The cash back rewards program is subject to changes or 
cancellation at any moment at the Bank's sole discretion. 

American Airlines 
AAdvantage® 

A rewards program that 
earns miles. 

You authorize us to report to American Airlines, AAdvantage® 
miles earned with us. You also authorize us to share with American Airlines 
your email address and experiential and transactional information regarding 

 
 
 
 
Program 

PREMIA® 

A rewards program that 
earns points. 

your activity with us. You will earn AAdvantage® miles for Purchases as long 
as your Account is current, in good standing and open the day the Transaction 
is registered in your Account. The miles are earned multiplying the 
Transaction amount by the earn rate per dollar specific to your Card product. 
The total amount of miles per Transaction, without decimals, will be 
considered for the total amount of miles to be reported to AAdvantage® every 
account cycle. The Bank will report the miles earned with your AAdvantage® 
credit Card as long as your Account is current and in good standing the day of 
your cycle. The miles earned with your credit Card that are not reported to 
AAdvantage® because your Account has a derogative condition at cycle date, 
will be reported to AAdvantage® in the future if your Account becomes 
current. American Airlines reserves the right to change AAdvantage® program 
rules, regulations, travel awards and special offers at any time without notice 
and to end the AAdvantage® program with six (6) months prior notice. Any 
such changes may affect your ability to use the mileage awards or credits that 
you have accumulated. Members may not be able to obtain all offered awards 
at all times or use awards for all destinations or on all flights. AAdvantage® 
travel awards, mileage accrual and special offers are subject to government 
regulations. American Airlines is not responsible for products or services 
offered by other participating companies. For complete details about the 
AAdvantage® program, visit www.aa.com/aadvantage. American Airlines, 
AAdvantage and the Flight Symbol are trademarks of American Airlines, Inc. 

Membership: Program Membership has a $25 annual fee subject to some 
exclusions as specified in the terms and conditions of the Program.  The 
annual $25 fee is applied at the moment of subscription and subsequently 
once a year from the subscription date to any of the Program participating 
accounts. The Membership will be cancelled if any of the Program 
participating accounts has insufficient funds to cover the fee. Fee is non-
refundable. You will earn points only for the activities and transactions 
described on the Program’s website as well as additional promotions sent out 
periodically by Popular. Points will be credited and debited depending on the 
type of transaction carried out. Popular will determine from time to time the 
maximum amount of Points that may be accumulated for different 
transactions. This information is available on the Program's webpage. Popular 
reserves the right to review the balance of Membership accumulated Points 
and to subtract any credited Points that infringe this Agreement. Each account 
can be registered only to one (1) Program Membership. Under no 
circumstance, one same account or transaction is allowed to accumulate 
Points simultaneously for more than one (1) Membership. 

Limitations: Cash Advance Transactions done with credit Cards, foreign or 
local currency purchases, casino chips or any other cash equivalent 
instrument purchase and loan payments, including but not limited to mortgage 
and auto loan payments will not accumulate Points. The Regular level Points 
will expire in December every four (4) years from the date of subscription. The 
PREMIA® Platinum level Points will not expire as long as they remain at this 
level. If the Customer is no longer at that level, the Regular level expiration 
terms will apply as well as the Regular level Membership fee. Any derogatory 
condition or account mismanagement, including but not limited to blocked, 
outstanding and overdraft accounts will result in automatic Membership 
suspension and elimination of accumulated Points without previous notice. 
Once the derogatory condition is removed, the amount of Points accrued at 
the moment of Membership suspension may be restored at Popular’s sole 
discretion. To view Your Point balance, please visit popular.com. Individual 
consumer transactions are the only transactions entitled to Point accrual. 
Redemption: The Customer that figures as the primary account holder can 
redeem his/her accrued Points for rewards at any time, as long as he/she has 
the required Points for the desired reward. Program Membership must be 
active and the Customer may not have an account showing derogatory 
condition to be able to redeem the Points. The redeemed Points will 
immediately be deducted from the Points balance. For more information on 
the program visit www.premia.com or call PREMIA® Customer Service Center 

 
 
at 1.800.3PREMIA (1.800.377.3642). 

MOBILE WALLET SERVICE 

WHAT IT 
MEANS 

A way to make 
Purchases or  
payments using 
a mobile device 

WHAT YOU AGREE TO 

You may choose to add your Card number to a Mobile Wallet Service. If you do so, you acknowledge that we are 
not a provider of the Wallet, we do not control the device and we are not responsible for any failure or inability to 
perform a transaction using the Wallet. We are only responsible for supplying information securely to the Wallet 
provider to allow usage of your Card in the Wallet.  We reserve the right to define product eligibility. You agree 
that any such use of your Account will be subject to all the terms and conditions contained in this Agreement.  
Your applicable Purchase APR will apply to Purchases made using the Mobile Wallet Service.  You acknowledge 
that certain message and data rates may apply from your wireless service providers and/or wireless carriers 
which might impact your use of the Wallet. For example, your mobile service carrier or provider may impose data 
usage or text charges for your use of or interaction with the Wallet, including downloading the software, receiving 
or sending text messages, or other use of your mobile device when using the software or other products and 
services provided by the Wallet. You expressly agree that you are responsible for all such fees, limitations, and 
restrictions and that we may contact you via your mobile device for any purpose concerning your Account with 
us, including Account servicing and collection purposes. We do not control the privacy and security of your 
information that may be held by the Wallet provider and that is governed by the privacy policy given to you by the 
Wallet provider. You agree not to leave your Mobile Device unattended while logged into the Wallet and to log off 
immediately at the completion of each access by you. You agree not to provide your password or other access 
information to any other person. If you believe that someone may have unauthorized access to your Mobile 
Device, you agree to immediately cancel your access to the Wallet associated with the Mobile Device. You agree 
to provide us with immediate notice in the event you suspect fraud or any unauthorized access to any of your 
Accounts. You agree to take every precaution to ensure the safety, security and integrity of your Account and 
transactions when using the Wallet.  Except as otherwise required by law, we may at our sole discretion change 
these terms, and modify or cancel the eligibility to use your Card with a Wallet service at any time, without notice. 
You cannot change these terms but you can terminate them by removing your Card from the Wallet. We reserve 
the right to refuse any transaction for any reason. 

You expressly understand and agree that your use of a Mobile Wallet Service is at your sole risk. Any material 
downloaded or otherwise obtained through the use of the Wallet is obtained at your own discretion and risk, and 
we are not responsible for any damage to your Mobile Device or loss of data that results from the download  of 
any such material, whether due to any computer virus or otherwise. We make no representation or warranty as to 
the completeness, accuracy, reliability, or currency of any information or data that you obtain through the use of a 
wallet. 

WHAT ARE OUR RIGHTS If YOU DEFAULT OR WE HAVE A DISPUTE? 

Your Default 

An Account will be in default if: 

1) you fail to make at least the Minimum Payment when due; 2) you violate any other provision of this Agreement; 
3) we believe you may be unwilling or unable to pay your debts on time; 4) you file for bankruptcy; or 5) you 
become incapacitated or die. 

If your Account is in default, we may close your Account or terminate or suspend your credit privileges without 
notice and require full payment of your outstanding balance immediately. 

We can also begin collection activities.  To the extent permitted by law, if you are in default because you have 
failed to pay us, we will require you to pay our collection costs, attorneys’ fees, court costs and all other expenses 
of enforcing our rights under this Agreement. 

This Agreement contains an Arbitration Provision immediately below. Within 90 days after the date we 
open your Account, you may elect to reject the Arbitration Provision by providing a written notice of your 
intention to do so to the address: Legal Division (745), Banco Popular de Puerto Rico, P.O. Box 362708, 
San Juan, Puerto Rico 00936-2708. Unless you submit your rejection or to the extent permitted by 
applicable law, the Arbitration Provision will have a substantial impact on how any legal claims we have 
against each other are resolved if either you or we elect arbitration. For example, disputes subject to 
arbitration are decided by a neutral arbitrator and not a judge or jury.  This Arbitration Provision will not 
apply to, or be enforceable against, covered borrowers under the protection of the Military Lending Act. 

Arbitration of 
Disputes 

 
 
 
ARBITRATION PROVISION 

IMPORTANT WAIVERS:  IF YOU OR WE ELECT TO ARBITRATE A CLAIM, YOU AND WE BOTH WAIVE THE RIGHT TO:  (1) 
HAVE A  COURT OR A JURY DECIDE THE CLAIM; OR  (2) OBTAIN INFORMATION  EXCEPT AS PROVIDED HEREIN. OTHER 
RIGHTS ARE MORE LIMITED IN ARBITRATION THAN IN COURT OR ARE NOT AVAILABLE IN ARBITRATION.  

DEFINITIONS – In this Arbitration Provision, the following definitions will apply: 

 “Administrator” means, as applicable, the American Arbitration Association (the “AAA”) or J.A.M.S./Endispute (“JAMS”) or if the 
AAA and JAMS cannot or will not serve, an arbitration administrator agreed-upon by the parties or appointed by a court, provided that 
the Administrator must not have in place a formal or informal policy that is inconsistent with and purports to override the terms of this 
Arbitration Provision. You may select the Administrator when you give written notice of an election to arbitrate a Claim or within 20 
days after we give such a written notice. Otherwise, we will select the Administrator. 

“Claim” means any legal claim, dispute or controversy between you and us that arises from or relates in any way to this Agreement or 
the credit card account including:  (i) this Arbitration Provision; (ii) the fees or charges we or other parties impose in connection with 
this Agreement or the credit card account or the other provisions of this Agreement; (iii) the interest, if any, paid on the credit card 
account; (iv) any application, disclosure or other document relating in any way to this Agreement; (v) any service or product offered or 
made available by or through us in connection with this Agreement, including any associated fees, charges, terms or disclosures; and 
(vi)  any  documents,  instruments,  advertising  or  promotional  materials  that  contain  information  about  this  Agreement  or  credit  card 
account,  or  any  other  such  service  or  product.  This  includes,  without  limitation,  disputes  concerning  the  validity,  enforceability, 
arbitratability or scope of this Arbitration Provision or this Agreement, disputes involving alleged fraud or misrepresentation, breach of 
contract,  negligence  or  violation  of  statute,  regulation  or  common  law;  and  disputes  involving  requests  for  injunctions  or  other 
equitable  relief.  However,  “Claim”  does  not  include:    (a)  any  individual  action  brought  by  you  in  small  claims  court  or  your  state’s 
equivalent  court,  unless  such  action  is  transferred,  removed  or  appealed  to  a  different  court;  (b)  any  challenge  to  the  validity  and 
effect  of  the  class  action  waiver,  which  must  be  decided  by  a  court;  or  (c)  any  exercise  by  us  of  our  right  to  off-set  against  the 
amounts you owe us with the amounts you have on deposit with us or any proceeding by you to enjoin the exercise of such right. 
STARTING ARBITRATION – To initiate arbitration, you or we must give written notice of an election to arbitrate. This notice may be 
given after a lawsuit has been filed and may be given in papers or motions in the lawsuit. If such a notice is given, the Claim shall be 
resolved by arbitration under this Arbitration Provision and the applicable rules of the Administrator then in effect. The arbitrator will be 
selected under the Administrator’s rules, except that the arbitrator must be a lawyer with at least 10 years of experience or a retired 
judge, unless you and we agree otherwise. 
LOCATION AND COSTS – Any arbitration hearing that you attend will take place in a location that is reasonably convenient to you. 
We will consider (and generally honor) any good faith request to bear the fees charged by the Administrator and the arbitrator(s). 
Each party shall pay its own expenses; provided, if we lose, we will also pay all fees charged by the Administrator and the arbitrator(s) 
and all reasonable fees of your attorneys. In all cases, we will pay all fees and costs (including attorneys’ fees) we are required to 
bear under applicable law and/or in order for us to enforce this Arbitration Provision. 
DISCOVERY; GETTING INFORMATION – Either party may obtain from the other party prior to the hearing any information available 
under the Administrator’s rules or any information the arbitrator determines should be made available. 
EFFECT OF ARBITRATION AWARD – Any court with jurisdiction may enter judgment upon the arbitrator’s award. The arbitrator’s 
award will be final and binding, except for:  (1) any appeal right under the Federal Arbitration Act, 9 U.S.C. §§1 et seq. (the “FAA”); 
and (2) Claims involving more than $50,000. For Claims involving more than $50,000, any party may appeal the award to a three-
arbitrator panel appointed by the Administrator, which will reconsider de novo any aspect of the initial award that is appealed. The 
panel’s decision will be final and binding, except for any appeal right under the FAA.  
GOVERNING  LAW  –  This  Arbitration  Provision  is  made  pursuant  to  a  transaction  involving  interstate  commerce  and  shall  be 
governed by the FAA, and not by any state law concerning arbitration, provided that the law of New York shall be applicable to the 
extent that any state or territorial law is relevant in determining the enforceability of this Arbitration Provision under Section 2 of the 
FAA. The arbitrator shall follow applicable substantive law to the extent consistent with the FAA, applicable statutes of limitation and 
applicable privilege rules, and shall be authorized to award all remedies permitted by applicable substantive law, including, without 
limitation,  compensatory,  statutory  and  punitive  damages  (subject  to  constitutional  limits  that  would  apply  in  court),  declaratory, 
injunctive and other equitable relief, and attorneys’ fees and costs. Upon the timely request of either party, the arbitrator shall write a 
brief explanation of the basis of his or her award. The arbitrator will follow rules of procedure and evidence consistent with the FAA, 
this Arbitration Provision and the Administrator’s rules. 
SURVIVAL, SEVERABILITY, PRIMACY – This Arbitration Provision shall survive closure of your deposit account; our sale or transfer 
of our rights under this Agreement; any legal proceeding or set-off to collect a debt owed by you; or any bankruptcy or insolvency. If 
any portion of this Arbitration Provision cannot be enforced in a proceeding between you and us, the rest of the Arbitration Provision 
will continue to apply, provided that the entire Arbitration Provision shall be null and void if the class action waiver is held to be invalid 
regarding any class or representative Claim in a proceeding between you and us, subject to any right to appeal such holding. In the 
event  of  any  conflict  or  inconsistency  between  this  Arbitration  Provision  and  the  Administrator’s  rules  or  this  Agreement,  this 
Arbitration Provision will govern. 
BREACH OF  ARBITRATION AGREEMENT – If either  party fails to submit to arbitration following  a  proper demand to  do so, that 
party  shall  bear  all  costs  and  expenses,  including  reasonable  attorneys’  fees,  incurred  by  the  other  party  in  seeking  to  compel 
arbitration. 

Contacting Arbitration Administrators 

If you have a question about the arbitration administrators mentioned in this Arbitration Provision or would like to obtain a copy of their 
Arbitration Rules or fee schedules, you can contact them as follows: American Arbitration Association, 1633 Broadway, 10th Floor, 
New  York,  New  York  10019,  www.adr.org,  (800)  778-7879.  Commercial  or  Consumer  Rules,  J.A.M.S./Endispute,  222  South 
Riverside  Plaza,  Suite  1850,  Chicago,  IL  60606;  www.jamsadr.com  (800)  352-5267,  Financial  Services  Arbitration  Rules  and 
Procedures. 

 
WHAT OTHER TERMS APPLY TO OUR RELATIONSHIP? 

Closing the 
Account 

You may close your Account at any time by notifying us either in writing at the address shown on your billing 
statement or by phone at the number provided on your billing statement. We will not honor any Convenience 
Check or authorize any transactions after your Account is closed. We may close your Account or terminate your 
credit privileges at any time for any reason, subject to applicable law. If we do so, you may not use your Card or 
any checks we have issued. In either case, You remain responsible for any balance on your Account, which will 
continue to accrue Interest Charges and fees and remain subject to all terms of this Agreement. 

Privacy 

The Popular, Inc. (our holding company) Privacy Notice explains how we collect and share your information. 

Communications  We may send Cards, billing statements, and other communications to you at any mailing or email address in our 

records. We may also send an email to any address where we reasonably believe we can contact you. By 
providing a telephone number for a cellular telephone, other wireless device, or a landline number that is later 
converted to a wireless device, you are expressly consenting to receiving communications at that number, 
including, but not limited to, prerecorded or artificial voice message calls, text messages, and calls made by an 
automatic telephone dialing system from Banco Popular and its affiliates, agents or assigns. If the wireless device 
is not registered in your name, you represent that you are its primary user and have the authority to provide this 
consent. This express consent applies to each such telephone number that you provide to us now or in the future 
and permits such calls regardless of their purpose.  

Some of the legal purposes for calls and messages include: suspected fraud or identity theft, obtaining 
information; transaction on or servicing of the Account; collecting on the Account, and providing you information 
about product and services. These calls and messages may incur access fees from your cellular provider. You 
must notify us immediately of any changes to your contact information using the address or phone number shown 
on your billing statement. 

We may listen to and record your telephone calls with us. 

We may obtain and review your credit history or other information about you from credit reporting agencies and 
others, including in connection with the processing, establishment, servicing and collection of your Account.  We 
may also obtain additional credit reports or other information about you in connection with the same transaction 
or extension of credit, for the purpose of reviewing your Account, increasing the credit line on your Account, for 
the purpose of taking collection action on your Account, or for other legitimate purposes associated with your 
Account.   

We may also provide information about your Account to credit reporting agencies and others.  A negative credit 
report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of 
your credit obligations. We may provide information to credit reporting agencies about this Account in the name 
of an authorized user. If you think we provided incorrect information, write to us at the address provided on your 
billing statement and we will investigate.   

We may choose to delay enforcing or waive any of our rights under this Agreement. We can delay enforcing or 
waive any of our rights without affecting our other rights. If we waive a right, we do not thereby waive the same 
right in other situations. 

This Agreement and the Account will be governed by federal law, and to the extent state or territorial law is 
applicable, the laws of the Commonwealth of Puerto Rico, and these laws will apply no matter where you live or 
use this Account. 

We may change or terminate all or any part of this Agreement, including APRs and fees, at any time. We may 
also add new terms or delete terms. Any changes will be in accordance with applicable law, and we will provide 
notice as required by law.  

We may sell, assign or transfer the Agreement and the Account or any portion thereof without notice to you, and 
the purchaser, assignee, or transferee shall have the same rights as we do under this Agreement. You may not 
sell assign, or transfer the Account. 

Except as specifically provided in the arbitration section above, if any provision of this Agreement is finally 
determined to be void or unenforceable under any law, rule or regulation, all other provisions of this Agreement 
will remain valid and enforceable. 

Telephone 
Monitoring 

Credit 
Information 

Enforcement 

Applicable Law 

Amendments 

Assignment 

Severability 

Restrictions on 
Use 

Banco Popular may restrict use of your Card in any jurisdiction or country where such use would be contrary to 
U.S. law or regulation, or which is identified as presenting a high risk of fraud.  

 
 
 
 
YOUR BILLING RIGHTS – Keep this document for future use 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.  

What to Do If You Find A Mistake On Your Billing Statement  

If you think there is an error on your billing statement, write us at the address shown on your billing statement. In your letter, give us 
the following information.  

 Account information: Your name and Account number.  
 Dollar amount: The dollar amount of the suspected error.  
 Description of the problem: If you think there is an error on your billing statement, describe what you believe is wrong and why 

you believe it is a mistake.  

You must contact us:  

 Within 60 days after the error appeared on your billing statement.  
 At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is 

wrong.  

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential 
errors and you may have to pay the amount in question.  

What Will Happen After We Receive Your Letter  

When we receive your letter, we must do two things:  

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already 

corrected the error.  

2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the billing statement is 

correct.  

While we investigate whether or not there has been an error:  

 We cannot try to collect the amount in question, or report you as delinquent on that amount.  
 The charge in question may remain on your billing statement, and we may continue to charge you interest on that amount.  
 While you do not have to pay the amount in question, you are responsible for the remainder of your balance.  
 We can apply any unpaid amount against your credit limit.  
After we finish our investigation, one of two things will happen:  

 If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.  
 If we do not believe there was a mistake: You have to pay the amount in question, along with applicable interest and fees. We 
will send you a billing statement of the amount you owe and the date payment is due. We may then report you as delinquent if 
you do not pay the amount we think you owe.  

If you receive our explanation but still believe your billing statement is wrong, you must write to us within 10 days telling us that you 
still refuse to pay. If you do so, we cannot report you as delinquent without also reporting you are questioning your billing statement. 
We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the 
matter has been settled between us.  

If we do not follow all of these rules above, you do not have to pay the first $50 of the amount you question even if your billing 
statement is correct.  

Your Rights If You Are Dissatisfied With Your Credit Card Purchases  

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to 
correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.  

To use this right, all of the following must be true:  

1. The purchase must have been made in your home state (or territory) or within 100 miles of your current mailing address, and 
the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an 
advertisement we mailed to you, or if we own the company that sold the good or services.)  

2. You must have used your credit card for the purchase. Purchases made with Cash Advances from an ATM or with a check that 

accesses your credit card Account do not qualify.  

3. You must not yet have fully paid for the purchase.  

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at the address shown on your 
billing statement.  

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell 
you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.