SUMMARY OF ZALE DELAWARE INC. GEM ACCOUNT CHARGE ACCOUNT TERMS 

Interest Rates and Interest Charges 

Annual Percentage Rate 
(APR) for Purchases  

17% to 26.99%.  This APR varies by state.  See Paragraph 3 of the Retail 
Installment Credit Agreement for details.  

How to Avoid Paying 
Interest on Purchases  

Your due date is at least 25 days after the close of each billing cycle.  We will not 
charge you interest on purchases if you pay your entire balance by the due date 
each month. 

Minimum Interest Charge  

None to $1.  The minimum interest charge varies by state.  See Paragraph 5 of the 
Retail Installment Credit Agreement for details.   

For Credit Card Tips from 
the Consumer Financial 
Protection Bureau  

To learn more about factors to consider when applying for or using a credit card, visit 
the website of the Consumer Financial Protection Bureau at:  
http://www.consumerfinance.gov/learnmore.  

Fees  

Annual Fee 

Penalty Fees  

None  

 Late Payment  

Up to $37.  This fee varies by state.  See Paragraph 11.B of the Retail Installment 
Credit Agreement for details. 

 Returned Payment   

Up to $37.  This fee varies by state.  See Paragraph 11.A of the Retail Installment 
Credit Agreement for details. 

How We Will Calculate Your Balance: We use a method called “average daily balance (including new 
purchases)” in all states except MN and NM; we use a method called “average daily balance (excluding 
new purchases)” in MN and NM. See the Retail Installment Credit Agreement for more details. 

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is 
provided in your Retail Installment Credit Agreement.  

ZALE DELAWARE INC. GEM ACCOUNT 
RETAIL INSTALLMENT CREDIT AGREEMENT 

In this Zale Delaware Inc. GEM ACCOUNT Retail Installment Credit Agreement (“Agreement”), the words “you” and “your” refer to 
any person who signs the Application for this Account or this Agreement, or has requested and is issued a Zale Delaware Inc. GEM 
ACCOUNT credit card.  “We” “us” and “our” refer to Zale Delaware Inc., d/b/a Zales and Zales Outlet, Gordon’s Jewelers, and 
Piercing Pagoda, P.O. Box 3680, Akron, OH 44309-3680, its subsidiaries and affiliates, and any person to whom this Agreement, 
your Account, and/or any amount due on your Account may be assigned.  “Account” means your Zale Delaware Inc. GEM 
ACCOUNT, which will be governed by this Agreement.    “Card” means any access device or method by which the Account may be 
accessed, including the Account number.  “APR” means Annual Percentage Rate.  “Interest” and “Interest Charges” mean the 
periodic finance charges that are calculated pursuant to Paragraph 5. 

1.  Promise to Pay: You promise to pay us for all credit extended on this Account and all other amounts owed to us under the terms 
of this Agreement. You are responsible for any transactions you make or otherwise incur.  You are also responsible for the use of 
each Card issued on this Account and you may request additional Cards on this Account for yourself.  When you sign the 
Application for this Account, you will be agreeing to everything written here.  Therefore, before you sign the Application, you should 
read this entire Agreement. The information you provide on the Application that identifies you is incorporated in this Agreement by 
reference.  This Agreement will not be effective unless and until we approve your Application.  

2.  Balances: Each transaction or group of transactions subject to the same terms (such as the applicable APR and duration) shall 
be considered part of the same balance.  The balance subject to the Regular APR and the other regular terms set forth in this 
Agreement is your Account’s regular balance. We calculate your total regular balance each billing cycle by taking the regular 
balance for the prior billing cycle, adding any regular purchases, fees, Interest Charges, other finance charges, and other debits, 
and subtracting any payments or other credits, as of the closing date for that billing cycle.  Balances subject to promotional terms 
are promotional balances.  We calculate the total of any promotional balance by adding the promotional purchase for that balance 
and subtracting any payments allocated to that promotional balance or other credits.  You authorize us to allocate any payment or 
credit among your regular and promotional balances, in any manner, including in a manner that may be beneficial to us, except 
where otherwise prohibited by applicable law.  The total of your regular balance and any promotional balances is the “New Balance” 
shown on your statement.   

 
 
 
 
 
  
 
 
 
 
 
3.  Your Regular Annual Percentage Rate: If Interest Charges (which are FINANCE CHARGES) are assessed during a billing 
cycle, we will use the following Annual Percentage Rate (the “Regular APR”) and corresponding monthly periodic rate, subject to 
any promotional terms: 

If you reside in  
the state of:  

AL 

AR 
CO, GA, IN, MS, 
OK, TN, TX, VT, WY 
DC, MD 
HI, MA, MN, NC 
MI, NY, OH, WV 

NE 

All other states  

We apply the monthly 
periodic rate of:  
1.75% to $750.00  
1.5% over $750.00 
1.4167% 

1.75% 

2.0% 
1.5% 
2.0825% 
1.75% to $499.99 
1.5% for $500.00 and more 
2.2491% 

ANNUAL PERCENTAGE 
RATE 
21% 
18% 
17% 

21% 

24% 
18% 
24.99% 
21% 
18% 
26.99% 

4.  How to Avoid Paying Interest on Purchases: Your due date is at least 25 days after the close of each billing cycle.  We will not 
charge you interest in any billing cycle in which payments received (and if required by law, credits issued) by the due date equal or 
exceed the “Balance Payable To Avoid Further Interest” shown on your billing statement.  The “Balance Payable To Avoid Further 
Interest Charges” shown on your billing statement is your New Balance less any portion of a promotional balance for which payment 
is not required to avoid the imposition of Interest in a billing cycle. 

5.  Calculation of Interest:  In all states except MN and NM, we calculate Interest Charges using the average daily balance method 
(including current transactions).  In MN and NM, we calculate Interest Charges using the average daily balance method (excluding 
current transactions).  We calculate interest separately for each balance on your Account subject to different terms (including APR 
and duration).  We figure the Interest Charges by applying the applicable monthly periodic rate to the “average daily balance” for 
that balance.  To get the average daily balance for a balance, we take the beginning balance each day, add any new transactions 
(except we do not add in any new transactions in MN and NM); subtract any payments or credits and any Late Payment Fees, any 
Returned Payment Fees, and/or unpaid Interest Charges; and make other adjustments.  This gives us the daily balance.  Then, we 
add up all the daily balances for the billing cycle and divide the total by the number of days in the billing cycle.  This gives us the 
average daily balance.  Any negative daily balance will be treated as zero.  If Interest Charges are imposed and the total Interest 
that results from application of the above calculation to each balance is less than $1.00, we will impose a minimum Interest Charge 
of $1.00 (which is a FINANCE CHARGE); except in MI, MO, NY, TN, and TX, where we will impose a minimum Interest Charge of 
$0.70 (which is a FINANCE CHARGE); and in AL, AZ, CO, IN,  ME, MA, MN, MS, MT, NJ, OK, SC, SD, VT, WV,  and WY, where 
we will impose a minimum Interest Charge of $0.50 (which is a FINANCE CHARGE).  Furthermore, there is no minimum Interest 
Charge in AR, DC, IA, MD, NE, NM, NC, and RI.  You authorize us to round any calculation used to determine Interest Charges, 
including rounding that may cause minor variations in our favor.  The applicable monthly periodic rate for a balance is the applicable 
Annual Percentage Rate divided by twelve (12), and rounded to the fourth decimal place.   

6.  Minimum Payment: You agree to pay at least the “Minimum Payment” shown on your billing statement on or before its due 
date.  Your total Minimum Payment is the sum of any minimum payment for your regular balance and for any promotional balance.  
We base your minimum payment for your regular balance on the highest “Regular Balance” (the New Balance less any balance with 
a separate minimum payment) on your Account since the Regular Balance was last reduced to zero (the "Highest Regular 
Balance").  Your balance is considered to be zero when opened or when there is a credit balance.  We will recalculate the minimum 
payment if a subsequent return is made, and the Regular Balance is below the Highest Regular Balance.  The minimum payment for 
your regular balance will be calculated as follows, except any minimum payment in excess of $25.00 will be rounded up to the 
nearest $5.00 increment, and the minimum payment for your regular balance will never exceed the Regular Balance: 

Highest Regular Balance 
Up to $265.00 
$265.01 to $500.00 
$500.01 to $750.00 
$750.01 to $1,500.00 
$1,500.01 to $2,500.00 
$2,500.01 & Up 

Minimum Payment  
$25.00 
10% of Highest Regular Balance  
9% of Highest Regular Balance 
7% of Highest Regular Balance 
6% of Highest Regular Balance 
5% of Highest Regular Balance 

If your billing statement shows a promotional balance (such as a “No Interest” balance, a “Reduced Interest Rate” balance, and/or 
an “Eighteen (18) Month” balance), the minimum payment for this balance shall be calculated as specified in Paragraph 7. There 
shall be no separate, additional minimum payment component for a non-regular, non-promotional balance unless we provide you 
notice of such a requirement. 

7.  Promotional Terms:  At our sole discretion, we may offer you promotional terms for a new purchase or for an existing balance.  
Any promotion will be subject to the terms of the promotional offer and this Agreement.  Below is a description of some of the 
promotional terms that we may offer in our sole discretion from time to time.    

No Interest If Paid in Full Plans.  If any single purchase is designated as purchased under a no interest if paid in full plan, you will 
pay no interest if the promotional purchase is paid in full in the designated promotional time period (which may be 6 months, 12 
months, or another period specified in the promotion).  If the promotional purchase balance is not paid in full by the end of the 
designated promotional period, or if we do not receive a required minimum payment within 60 days of its due date, interest will be 
charged to your account at the Regular APR from the promotional purchase date.  Unless the promotion states that there is no 
separate promotional minimum payment, the required minimum payment for the promotional balance will be the amount of the 
promotional purchase divided by the promotional period, rounded up to the nearest $5.00 increment.  However, if the promotion 
specifies a minimum purchase amount, in no case will the minimum payment be less than the minimum purchase amount divided by 
the promotional period, which may shorten your repayment period in certain instances.  The minimum payment will never be more 

 
 
 
 
 
than the remaining promotional purchase balance.  If the promotion states that there is no separate promotional minimum payment, 
then the amount of the promotional balance will be included in your regular balance for the purpose of calculating your minimum 
payment. 

Reduced Rate Plans.  If any single purchase is designated as purchased under a reduced rate plan, we will calculate the Interest for 
the promotional balance by using an APR that is less than your Regular APR (the “Promotional APR”), in lieu of the Regular APR 
during the specified promotional period (which may be 6 months, 12 months, or some other period specified by us). The Promotional 
APR will return to your Regular APR at the expiration of the promotional period or if we do not receive a required minimum payment 
within 60 days of its due date.  See Paragraph 3 for details. Unless the promotion states that there is no separate promotional 
minimum payment, the required minimum payment for the promotional balance will be the promotional balance divided by the 
number of months in the promotional period, multiplied by a factor based on the applicable Reduced APR, and rounded up to the 
nearest $5.00 increment or $25.00, whichever is greater.  For example, if the promotion has an interest rate of 10.99% and the plan 
is for 24 months, the required minimum payment is determined as follows: 1/24th of the purchase price (less any down payment) 
multiplied by 1.1185 and rounded up to the nearest $5.00 (or $25.00, whichever is greater).  The minimum payment will never be 
more than the remaining promotional purchase balance.  However, if the promotion specifies a minimum purchase amount, in no 
case will the minimum payment be less than the minimum purchase amount divided by the promotional period, which may shorten 
your repayment period in certain instances.  The minimum payment will never be more than the remaining promotional purchase 
balance.   

Eighteen (18) Month Plan.  If any single purchase is designated as purchased under the “Eighteen Month Plan”, no Interest will be 
imposed on the promotional purchase for the first twelve (12) months if you make all required minimum payments by the end of the 
12th month.  If we do not receive all required minimum payments by the end of the 12th month, or if we do not receive a required 
minimum payment within 60 days of its due date, Interest will be charged to your account at the Regular APR from the promotional 
purchase date.  After the first twelve (12) months, we will use the specified reduced APR (the “Promotional APR”), in lieu of the 
Regular APR, to calculate Interest for the next six (6) months.  The Promotional APR will return to your Regular APR at the 
expiration of the six month period or if we do not receive a required minimum payment within 60 days of its due date.  See 
Paragraph 3 for details.  The required minimum payment for the promotional balance will be 1/18th of the promotional purchase 
multiplied by 1.030 and rounded up to the nearest $5.00, but not less than $150.00 or not less than $250.00, based on the terms of 
the offer.  

8.  Payments:  All payments must be mailed or delivered to us at the address shown on the front of the billing statement and 
accompanied by the payment slip.  You must pay us in U.S. dollars drawn on funds on deposit in the United States using a check or 
similar instrument that will be processed and honored by your bank.  Do not send cash payments.  We can accept late or partial 
payments, as well as payments that reflect “paid in full” or other restrictive endorsements, without losing any of our rights under this 
Agreement.  We credit your payments in accordance with our payment instructions on the billing statement. 

9. Legal Notices:  All notices, including notices relating to legal actions, bankruptcy notices, and any notice to us that you are 
represented by counsel in connection with your debt to us, must be sent to us at P.O. Box 1799, Akron, OH 44309-1799.  If these 
notices are sent to any other address, it will not satisfy any notice requirement under this Agreement or any other legal requirement 
that you provide notice to us 

10.  Arbitration for Disputes – No Jury Trials or Class Actions: This paragraph describes how all Claims (as defined in 
subparagraph A below) will be arbitrated, at the election of you or us, on an individual (non-class, non-representative) basis instead 
of litigated in court.  

A.  The term “Claim” means any claim, dispute, or controversy between you and us arising from or relating to your Card, your 
Account, or this Agreement as well as any related or prior agreement that you may have had with us or the relationships resulting 
from this Agreement, including the validity, enforceability or scope of this arbitration provision or the Agreement.  Claims arising in 
the past, present, or future, including Claims arising before the opening of your Account, are subject to arbitration.  “Claim” includes, 
without limitation, claims that arise from or relate to any application for your Account or any advertisements, promotions, or 
statements related to your Account or goods or services that may be financed in connection with your Account.  For purposes of this 
arbitration provision, “you” and “us” also includes any corporate affiliates, any licensees, predecessors, successors, assigns, any 
purchaser of any accounts, all agents, employees, directors and representatives of any of the foregoing, and other persons referred 
to below in the definition of “Claims”.  “Claim” includes claims of every kind and nature, including but not limited to initial claims, 
counterclaims, cross-claims, third-party claims, and claims based upon contract, tort, fraud, and other intentional torts, statutes, 
regulations, common law, and equity.  Claims and remedies sought as part of a class action, private attorney general action, or 
other representative action are subject to arbitration on an individual (non-class, non-representative) basis, and the arbitrator may 
award relief only on an individual (non-class, non-representative) basis.  “Claim” also includes claims by or against any third party 
relating to or arising from your Card, your Account, or this Agreement.  The term “Claim” is to be given the broadest possible 
meaning that will be enforced.  “Administrator” means the American Arbitration Association, 335 Madison Avenue, New York, NY 
10017, www.adr.org, (800) 778-7879; or JAMS, 1920 Main St., Suite 300, Irvine, CA 92614, www.jamsadr.com, (949) 224-1810.  

B.  We OR you have the right to require that each Claim be resolved by arbitration on an individual (non-class, non-representative) 
basis.  A Claim will be arbitrated if (1) both we and you or (2) only one or the other of we or you, exercise the right to require that the 
Claim be arbitrated.  If, for example, we exercise our right to require that the Claim be resolved by arbitration but you do not also 
exercise your right to require that the Claim be arbitrated, the Claim will be resolved by arbitration.  If neither we nor you request 
arbitration, the Claim will not be resolved by arbitration and instead will be litigated in court.  We will not elect arbitration for any 
Claim you file in small claims court, so long as the Claim is individual and pending only in that court.  The arbitrator's authority to 
resolve Claims is limited to Claims between you and us alone, and the arbitrator's authority to make awards or decisions is limited to 
you and us alone.  Furthermore, Claims between you and us may not be joined or consolidated in arbitration with Claims brought by 
or against someone other than you, unless otherwise agreed to in writing by all parties.  However, applicants,  or corporate affiliates 
are considered one person for the purposes of this paragraph.  No arbitration award will have any preclusive effect as to issues or 
claims in any dispute involving anyone who is not a party to the arbitration.  This arbitration provision is made pursuant to a 
transaction involving interstate commerce and will be governed by the Federal Arbitration Act (“FAA”) (9 U.S.C. §1, et seq.). 

C.   If we or you request arbitration of a Claim, we and you will not have the right to litigate the Claim in court. This means 
(1) there will be no jury trial on the Claim, (2) there will be no pre-arbitration discovery except as the Administrator’s rules 
permit, and (3) no Claim may be arbitrated on a class-action, private attorney general, or other representative basis, and 
neither we nor you will have the right to participate as a representative or member of any class or group of claimants 

 
 
 
pertaining to any Claim subject to arbitration.  We or you may elect to arbitrate any Claim at any time unless it has been 
filed in court and trial has begun or final judgment has been entered. 

D.  The party initiating an arbitration shall select an Administrator from the organizations listed above.  If none of the Administrators 
listed above will accept the arbitration, the arbitration will be administered by an administrator, or adjudicated by an arbitrator, upon 
which you and we agree in writing.  The arbitration shall be governed by the procedures and rules of the Administrator and this 
Agreement, which need not apply federal, state or local rules of procedure and evidence.  The Administrator’s procedures and rules 
may limit the discovery available to you or us.  You can obtain a copy of an Administrator’s procedures and rules by contacting the 
Administrator.  A single, neutral arbitrator will resolve Claims.  The arbitrator will be either a lawyer with at least ten years experience 
or a retired or former judge, selected in accordance with the rules of the Administrator.  In the event of any conflict or inconsistency 
between this arbitration provision and the Administrator's rules or other provisions of this Agreement, this arbitration provision will 
govern.  The arbitrator will take reasonable steps to protect customer account information and other confidential information if 
requested to do so by you or us.  Arbitration hearings for Claims by or against you will take place in the federal judicial district in 
which you reside.  If you make a request to us in writing, we will temporarily advance to you the filing, administrative, and hearing 
fees for the arbitration of your Claim against us (but not if the Claim is against you) in excess of any filing fee you would have been 
required to pay to file the Claim in a state or federal court (whichever is less) in the judicial district in which you reside.  At the end of 
the arbitration, the arbitrator will decide if you have to repay the advance (and if you do have to repay, you agree to do so).  Unless 
applicable law requires otherwise, we will pay our, and you will pay your, lawyers’, experts’, and witnesses’ fees.  The arbitrator will 
apply applicable substantive law consistent with the FAA and applicable statutes of limitations, will honor claims of privilege 
recognized at law, and will have the power to award to a party any damages or other relief provided for under applicable law.  The 
arbitrator will make any award in writing and, if requested by you or us, will provide a brief statement of the reasons for the award. 

E.  Judgment upon the arbitrator’s award may be entered in any court with jurisdiction.  The arbitrator’s decision regarding any 
claims will be final and binding, except for any appeal right under FAA. The appealing party will pay the appeal costs.  This 
agreement to arbitrate shall survive any suspension, termination, revocation or closure of the Agreement or your Account, and any 
bankruptcy to the extent consistent with applicable bankruptcy law. 

F. If any part of this arbitration provision cannot be enforced, the rest of the arbitration provision will continue to apply.  However, an 
arbitrator cannot enlarge his or her authority over the adjudication of Claims beyond that provided by this arbitration provision by 
enforcing only part of this arbitration provision.  If an arbitrator determines that applicable law requires this arbitration provision to be 
enforced in a way that would result in greater authority over Claims than otherwise allowed, such as the adjudication of claims on a 
class or representative basis, then the arbitrator must decline to hear the dispute and shall refer the parties to a court or other body 
with sufficient authority.  In the event of any conflict or inconsistency between this arbitration provision and the Administrator's rules 
or other provisions of this Agreement, this arbitration provision will govern.  

11.  Fees: 

A.  Returned Payment Fee: If any check, instrument, or electronic authorization used to pay us is not honored upon first 
presentment, (for residents of MD, second presentment), even if the check, instrument or electronic authorization is later honored, 
we may charge you a Returned Payment Fee.  Except as set forth for specified states below, this fee is up to $37.00.  The fee 
charged generally will be the highest amount permitted by law, subject to the specified maximum.  This means that the fee generally 
will not exceed the amount of the required minimum payment due immediately prior to the date on which the payment is returned.  
In addition, the first time you make a payment that is returned, the fee will not exceed $27.00.  If you make another payment that is 
returned during the next six billing cycles, the fee will not exceed $37.00.  

State 
AK, KY, LA, ME, NH, ND, OH, SD, 
VA, WA, WI 
AL, AR, HI, KS, MN, MT, SC, TN, 
TX   
AZ, CO, IL, IN, MI, NV, NC, OK, RI, 
WV 
CA, MD, MO,  
CT,  ID, IA, NJ, NY, UT 
FL 

GA 

OR 
DC, DE, MA, MS, NE, NM, PA, VT, 
WY 

Maximum Returned Payment Fee 
$37.00 

$30.00 

$25.00 

$15.00 
$20.00 
Greater of 5% of amount of payment or $25.00 
(max $37.00) 
Greater of 5% of amount of payment or $30.00 
(max $37.00) 
$35.00 
None 

We will add any Returned Payment Fee to your Account’s regular balance.  

B.  Late Payment Fee: If we do not receive your minimum payment by its due date (or within seven (7) days in VA; within ten (10) 
days in AL, AZ, CO, DC, FL, GA, HI, ID, IL, IN, KS, KY, MI, MN, MO, MT, NE, NJ, NY, OK, SC, WV, and WY; within fifteen (15) 
days in CA, ME, and MA; within twenty-one (21) days in TX; within thirty (30) days in NC; and within forty (40) days in RI), we will 
impose a Late Payment Fee.  The maximum fee is set forth below.  The fee charged generally will be the highest amount permitted 
by law.  This means that the fee generally will not exceed the amount of the required minimum payment due immediately prior to the 
assessment of the fee.  In addition, the first time you pay late, the fee will not exceed $27.00.  If you pay late again during the next 
six billing cycles, the fee will not exceed $37.00.   

State 
AK, AR, CT, HI, LA, MD, MI, 
MN, MS, NV, NH, NY, ND, OH, 
OR, PA, SD, WI 

AL 

Maximum Late Payment Fee  

$37.00 (except $29.00 if the outstanding balance is 
$249.99 or less) 

5% of amount past due but not more than $37.00 and 
not less than $18.00 

 
 
 
 
AZ, KS 

CA, CO, DC, IA 
DE, NM, TN, VT 
FL, MT, NJ, TX 
GA 

ID 

IL, KY, WY 

IN 
ME 
MA 

MO 

NE 

NC 

OK 

RI 

SC 

UT 

VA 

WA 

WV 

$10.00 (except $5.00 if the minimum payment is $5.00 
to $25.00) 
$15.00 
None 
$10.00 
$25.00 
Greater of 5% of amount past due or $15.00 (but not to 
exceed $37.00) 
Greater of 5% of amount past due or $10.00 (but not to 
exceed $37.00) 
$18.50  
Lesser of 5% of amount past due or $10.00 
Lesser of 10% of outstanding balance or $10.00 
$10.00 (except $5.00 if the minimum payment is $5.00 
to $24.99) 
Greater of 5% of amount past due or $5.00 (but not to 
exceed $37.00) 
$10.00 (except $5.00 if the outstanding balance is 
under $100.00) 
The greater of 5% of the unpaid amount of the 
installment or $24.50 (not to exceed $37.00) 
$12.00 
5% of amount past due, but not more than $18.00 and 
not less than $7.20  
Greater of 5% of amount past due or $30.00 (but not to 
exceed $37.00) 
5% of amount of installment (but not to exceed $37.00) 
$37.00 (except 10% of the average daily balance for 
prior 30-day period, but not less than $2.00, if the 
balance is less than $100.00) 
 5% of amount  past due, but not to exceed $30.00 

We will add any Late Payment Fee to your Account’s regular balance. 

12.  Security Interest: You grant us a purchase money security interest in each item of merchandise purchased on your Account to 
secure its unpaid purchase price (except in CT, MO (on any purchase under $150.00), and NY (on any purchase under $200.00)) 
until such item of merchandise is paid for in full (in NY, not to exceed five (5) years from date the purchase is posted to your 
Account).  Solely for the purpose of determining the extent of our purchase money security interest in each such item of 
merchandise, your payments will be allocated first to any unpaid insurance premium, next to any unpaid Late Payment Fees, any 
unpaid Returned Payment Fees, any unpaid Interest, and any other unpaid fees or charges, then to pay off each purchase in the 
order in which the purchase was made. 

13.  Default/Collection Costs: If you fail to pay any minimum payment when due, or if the prospect of payment, performance, or 
realization of collateral is significantly impaired, to the extent permitted by applicable law it will be a default, and, subject to any right 
you may have under state law to receive notice of and to cure such default, we may declare the entire unpaid balance on the 
Account due and payable (except in WI you will not be in default until you fail to make a minimum payment on two occasions within 
a twelve (12) month period).  We also may repossess any article of merchandise in which we still retain a security interest, but we 
will do so only in the manner and to the extent permitted by applicable law.  If the Account is referred to an attorney who is not our 
salaried employee and we bring a suit against you to collect the amount you owe, in addition to the full amount owed and any court 
costs, you agree to pay our reasonable attorney’s fees to the extent permitted by applicable law.  Notice to New Hampshire 
Residents: We will pay your reasonable attorney’s fees if you prevail in a suit we bring against you or if you prevail in a suit you 
bring against us under this Agreement. If you successfully assert a partial defense or counterclaim, the court may withhold part or all 
of any attorney’s fees to which we may be entitled. 

14.  Down Payments, Limiting Your Credit, or Closing Your Account: You have the right to close your Account at any time, for 
any reason.  You will still be liable for any balances owed.   We may limit or terminate the use of your Account and/or raise or lower 
your credit limit at any time and for any reason without advance notice to you.  On some transactions, we may require a down 
payment.  Some purchases will require our prior authorization, in which case you may be asked to provide identification.  If our 
authorization system is not working, we may not be able to authorize a transaction, even if you have sufficient available credit.  We 
will not be liable to you if this happens.  We are not responsible for the refusal of anyone to accept or honor a Card associated with 
this Account.  All Cards we issue remain our property and, if requested, you agree to return any Card issued to you. We may, at our 
discretion, permit you to make a purchase in excess of your stated credit limit.  If we do so, this will not permanently increase your 
credit limit.  To request the names of our related brand jewelers, please call our Customer Care Department at 1-800-859-8139 or 1-
330-668-5000, Ext.8012.   

15.  Change in This Agreement:  To the extent permitted by law, we may change any term of this Agreement, including any 
Annual Percentage Rate or fee, as well as add and/or subtract terms.  We will furnish you notice of the change to the 
extent required by law.  If permitted by applicable law, any new terms may at our option be applied to any balance existing 
on the Account at the time of change, as well as to any subsequent transactions. 

16.  Credit Investigation: You authorize us to investigate your credit history by obtaining consumer reports and by making direct 
inquiries of businesses where you have accounts and where you work.  We may request a consumer report from consumer 
reporting agencies in considering your application for this Account or any other account you have with us and later in connection 
with an update, renewal, extension of credit or collection of the Account or any other account you have with us.  Upon your request 
we will disclose whether a consumer report was requested and the name and address of any consumer reporting agency that 
furnished the report.  We may report information about your Account to credit bureaus.  Late payments, missed payments, 

 
 
 
or other defaults on your Account may be reflected on your credit report.  If you believe that we have reported inaccurate 
information to a consumer reporting agency, write to us at the Customer Service address listed on your billing statement and we will 
investigate the matter. 

17.  No Waiver by Us: We may, without notice to you, delay or refrain from enforcing our rights under this Agreement without losing 
them (e.g., we may extend the time to make some payments without extending the time to make other payments, accept late or 
partial payments without waiving our right to have future payments made when they are due, and/or waive any charge or fee without 
losing our right to impose that charge or fee when it is due under this Agreement).  

18.  Telephone and Text Contacts, Monitoring and Recording:  You agree that your calls with us may be monitored and/or 
recorded and that we (or anyone acting on our behalf) may contact you from time to time regarding your Account (including for 
collections purposes).  You further agree that all of our contacts with you may be made via email, text messages or with an 
automated dialing and announcing or similar device and/or an artificial voice or prerecorded message.  You also agree that we may 
contact you at any telephone number you provide to us, whether a residential or business number, even if that number is on a Do 
Not Call list, is a wireless, cellular or mobile number; is converted to a mobile/wireless number; or connects to any type of 
mobile/wireless device.  You agree that you have an established business relationship with us, that all of our contacts with you are 
not unsolicited, and that we may contact you at the telephone number you provide in this application, in any of the ways described 
above, with advertisements and telemarketing messages regarding products and services that we believe may be of interest to you.  
You understand that your consent to telemarketing contacts is not a condition of purchasing any property, goods, or services.  To 
opt out of these contacts, you may call Customer Service at 1-800-859-8139 or 1-330-668-5000, Ext. 8012. 

19.  Governing Law: This Agreement and your Account and any claim, dispute, or controversy arising from or relating to this 
Agreement or your Account are governed, to the extent applicable, by U.S. federal law and the law of the state of your billing 
address when this Account was opened or, for non-U.S. residents, the law of the state where the Account was opened  (without 
regard to conflicts of laws principles), unless we receive written notice that you have moved to another U.S. state pursuant to 
Paragraph 20.  If we receive notice of a change in your billing address, except for any Annual Percentage Rate (and corresponding 
monthly periodic rate) applicable to any outstanding balance, the terms applicable to the state of your new billing address will apply 
to all balances on your Account after we receive written notice of your new address.  Any Annual Percentage Rate (and 
corresponding monthly periodic rate) applicable to a balance outstanding prior to notification of a change in billing address will 
continue to apply to such balance until it is paid off. 

20.  Change of Address or Other Contact Information:  You agree to notify us promptly in writing of any changes to your billing 
address, phone number, email address, and other contact information.  Until we receive written notice of your new billing address or 
email address, if you have elected to receive notices electronically, we will continue to send billing statements and other notices to 
the address we have on file for your Account.  Subject to Paragraph 19, we deem you to reside at the billing address we have on file 
for the purpose of applying terms that vary with your state of residence.   

21.  Assignment: We may sell, transfer, or assign our rights or obligations under this Agreement without prior notice to you.  You 
may not sell, transfer, or assign your rights or obligations under this Agreement or your Account. 

22.  Liability for Unauthorized Use: You agree to notify us promptly if your Card is lost or stolen, or of the unauthorized use of your 
Card, by writing to us at Zale Delaware Inc., P.O. Box 3680, Akron, OH 44309-3680 or by calling us at 1-800-859-8139.  If you orally 
give us notice, you agree to confirm in writing.  You may be liable for unauthorized use of your Card prior to your notification of us.  
You will not be liable for unauthorized use that occurs after you notify us of the loss, theft, or unauthorized use and, in any case, 
your liability will not exceed $50.00. 

Notice to District of Columbia Residents: A financial benefit inures to the seller by way of commission or rebate resulting from 
your purchase of Credit Insurance coverage on this Account.  

Notice to Florida Residents: The Annual Percentage Rates shown above are authorized by Chapter 655 of the Florida Statutes. 

Notice to Maryland Residents: This Account is governed by Subtitle 9, Title 12 of the Maryland Commercial Law Article. 

Notice to Michigan Residents: The seller retains a security interest in the subject matter of this 
Agreement. 

Notice to Pennsylvania Residents: This is a Security Agreement. 

Notice to Texas Residents: For questions or complaints about this contract, contact Zale Delaware Inc. at 1-800-859-8139; or 
online at mygemcredit.com. The Office of Consumer Credit Commissioner (OCCC) is a state agency and it enforces certain laws 
that apply to this contract.  If a complaint or question cannot be resolved by contacting the creditor, consumers can contact the 
OCCC to file a complaint or ask a general credit-related question. OCCC address: 2601 N. Lamar Blvd., Austin, Texas 78705.  
Phone: (800) 538-1579.  Fax: (512) 936-7610.  Website: occc.texas.gov.  E-mail: consumer.complaints@occc.texas.gov.  Texas 
Admin. Code tit. 7, § 86.101. 

NOTICE: ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS 
AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR 
SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF.  RECOVERY 
HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR 
HEREUNDER.  
NOTICE TO THE BUYER: 1. DO NOT SIGN THE APPLICATION AND/OR THIS CREDIT AGREEMENT 
BEFORE YOU READ IT OR IF IT CONTAINS ANY BLANK SPACES.  2. YOU ARE ENTITLED TO A 
COMPLETELY FILLED IN COPY OF THIS CREDIT AGREEMENT.  3. YOU MAY AT ANY TIME PAY 
THE TOTAL BALANCE OUTSTANDING UNDER THIS AGREEMENT WITHOUT INCURRING ANY 
ADDITIONAL CHARGE.  4. KEEP THIS AGREEMENT TO PROTECT YOUR LEGAL RIGHTS.  5. YOU 
MAY UNDER CERTAIN CIRCUMSTANCES REDEEM THE PROPERTY, IF REPOSSESSED 

 
 
 
 
 
 
 
BECAUSE OF YOUR DEFAULT, AND YOU MAY, UNDER CERTAIN CONDITIONS, REQUIRE A 
RESALE OF THE PROPERTY REPOSSESSED.  6. THE SELLER HAS NO RIGHT TO UNLAWFULLY 
ENTER YOUR PREMISES OR COMMIT ANY BREACH OF THE PEACE TO REPOSSESS GOODS 
PURCHASED UNDER THIS AGREEMENT. ADDITIONAL NOTICE FOR MASSACHUSETTS AND 
WASHINGTON RESIDENTS:  7. YOU MAY CANCEL A PURCHASE UNDER THIS AGREEMENT IF IT 
HAS BEEN SIGNED BY A PARTY THERETO AT A PLACE OTHER THAN THE ADDRESS OF THE 
SELLER, WHICH MAY BE HIS MAIN OFFICE OR BRANCH THEREOF; PROVIDED, YOU NOTIFY 
THE SELLER IN WRITING AT HIS MAIN OFFICE OR BRANCH, BY ORDINARY MAIL POSTED, BY 
TELEGRAM SENT OR BY DELIVERY, NOT LATER THAN MIDNIGHT OF THE THIRD BUSINESS 
DAY FOLLOWING A PURCHASE UNDER THIS RETAIL INSTALLMENT CREDIT AGREEMENT. 

YOU ACKNOWLEDGE RECEIPT OF A COPY OF THIS RETAIL INSTALLMENT CREDIT 
AGREEMENT. 

Buyer 

Seller-Creditor 

Signature 
Ken Brumfield 
signature 

Ken Brumfield, Senior Vice President Credit Risk & Insurance,  
Zale Delaware Inc., d/b/a Zales and Zales Outlet, Gordon’s Jewelers, and Piercing Pagoda,  
P.O. Box 3680, Akron, OH 44309-3680 

Your Billing Rights: Keep this Document for Future Use  

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement  

If you think there is an error on your statement, write to us at:  

Zale Delaware Inc. 
P.O. Box 3680 
Akron, OH 44309-3680 

In your letter, give us the following information:  

  Account information: Your name and account number.  
  Dollar amount: The dollar amount of the suspected error.  
  Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you 

believe it is a mistake.  

You must contact us:  

  Within 60 days after the error appeared on your statement.  
  At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you 

think is wrong.  

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential 
errors and you may have to pay the amount in question.  

What Will Happen After We Receive Your Letter  

When we receive your letter, we must do two things:  

1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have 

already corrected the error.  

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct.  

While we investigate whether or not there has been an error: 

  We cannot try to collect the amount in question, or report you as delinquent on that amount.  
  The charge in question may remain on your statement, and we may continue to charge you interest on that amount.  
  While you do not have to pay the amount in question, you are responsible for the remainder of your balance.  
  We can apply any unpaid amount against your credit limit.  

After we finish our investigation, one of two things will happen: 

 

 

If we made a mistake:  You will not have to pay the amount in question or any interest or other fees related to that 
amount.  

If we do not believe there was a mistake:  You will have to pay the amount in question, along with applicable interest 
and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report 
you as delinquent if you do not pay the amount we think you owe.  

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to 
pay.  If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill.  We must tell you the 
name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been 
settled between us. 

 
 
 
 
 
 
If we do not follow all of the rules above, you do not have to pay the first $50.00 of the amount you question even if your bill is 
correct.  

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to 
correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.  

To use this right, all of the following must be true: 

1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the 

purchase price must have been more than $50.00.   (Note: Neither of these are necessary if your purchase was based on 
an advertisement we mailed to you, or if we own or operate the company that sold you the goods or services.)  
2.  You must have used your credit card for the purchase.   Purchases made with cash advances from an ATM or with a 

check that accesses your credit card account do not qualify.  

3.  You must not yet have fully paid for the purchase.  

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at the address listed above. 

While we investigate, the same rules apply to the disputed amount as discussed above.  After we finish our investigation, we will tell 
you of our decision.  At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.  

R. 6/16 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
FACTS  WHAT DOES ZALE DELAWARE INC. GEM ACCOUNT  

DO WITH YOUR PERSONAL INFORMATION? 

R. 6/16 

Why? 

What? 

Financial companies choose how they share your personal information.  Federal law 
gives consumers the right to limit some but not all sharing.  Federal law also requires 
us to tell you how we collect, share, and protect your personal information.  Please 
read this notice carefully to understand what we do. 

The types of personal information we collect and share depend on the product or 
service you have with us.  This information can include: 
  Social Security number and account balances 
  Payment history and transaction history 
  Credit history and credit scores 
When you are no longer our customer, we continue to share your information as 
described in this notice. 

How? 

All financial companies need to share customers’ personal information to run their 
everyday business.  In the section below, we list the reasons financial companies can 
share their customers’ personal information; the reasons Zale Delaware Inc. GEM 
ACCOUNT chooses to share; and whether you can limit this sharing. 

Reasons we can share your personal information 

For our everyday business purposes – 
such as to process your transactions, maintain your 
account(s), respond to court orders and legal 
investigations, or report to credit bureaus  

For our marketing purposes – 
to offer our products and services to you 

For joint marketing with other financial 
companies 

For our affiliates’ everyday business purposes – 
information about your transactions and experiences  

For our affiliates’ everyday business purposes – 
information about your creditworthiness 

For our nonaffiliates to market to you 

Questions?  Visit www.mygemcredit.com 

Does Zale Delaware 
Inc. GEM ACCOUNT 
share? 

Can you limit 
this sharing? 

YES 

YES 

NO 

YES 

NO 

NO 

NO 

NO 

We don’t share. 

NO 

We don’t share. 

We don’t share. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Page 2 

What we do 
How does Zale Delaware Inc. GEM ACCOUNT 
protect my personal information? 

To protect your personal information from 
unauthorized access and use, we use security 
measures that comply with federal law.  These 
measures include computer safeguards and secured 
files and buildings. 

How does Zale Delaware Inc. GEM ACCOUNT 
collect my personal information? 

We collect your personal information, for example, 
when you 

  open an account or give us your contact 

information 

  pay your bills or apply for a loan 
  use your credit or debit card 

We also collect your personal information from 
others, such as credit bureaus, affiliates, or other 
companies. 

Why can’t I limit all sharing? 

Federal law gives you the right to limit only 

Definitions 

Affiliates 

Nonaffiliates 

Joint marketing 

  sharing for affiliates’ everyday business purposes 

– information about your creditworthiness 

  affiliates from using your information to market to 

you 

  sharing for nonaffiliates to market to you 

State laws and individual companies may give you 
additional rights to limit sharing.  [See below for more 
on your rights under state law.] 

Companies related by common ownership or control.  
They can be financial and nonfinancial companies. 

  Zale Delaware Inc. GEM ACCOUNT shares with 

affiliates as noted above. 

Companies not related by common ownership or 
control.  They can be financial and nonfinancial 
companies. 

  Zale Delaware Inc. GEM ACCOUNT does not 
share with nonaffiliates so they can market to 
you. 

A formal agreement between nonaffiliated financial 
companies that together market financial products or 
services to you. 

  Zale Delaware Inc. GEM ACCOUNT does not 

joint market. 

Other important information 
If you reside in CA or VT, we do not share information to market to you pursuant to joint marketing agreements.