CaRD agReeMeNT & DISCLoSURe STaTeMeNT
Effective April 1, 2013. To find out what may have changed, call us at (804) 323-6800 or toll free (800) 285-6609.

INTeReST RaTe aND INTeReST CHaRgeS foR CReDIT CaRDS

aNNUaL peRCeNTage RaTe (apR) for 
purchases, Cash advances & Balance Transfers

APR will be based on your credit history and other factors.

•  Visa gold Card

•  all other Cards

penalty apR and When it applies

paying Interest

10.99% - 21.99% 
8.99% - 19.99%
NONE

Your due date is at least 25 days after the close of each 
billing cycle. We will not charge you interest on purchases if 
you pay your entire balance by the due date each month. We 
will begin charging interest on Cash Advances and Balance 
Transfers on the transaction date.

Minimum Interest Charge

NONE

for Credit Card Tips from
the Consumer financial protection Bureau

To learn more about factors to consider when applying for or 
using a credit card visit the website of the Consumer Financial 
Protection Bureau at http://www.consumerfinance.gov/learnmore

0
3
7
8
0
1
-
M

feeS

annual fee

Transaction fees: 

penalty fees: 

•  Balance Transfer
•  Cash Advance
•  Foreign Transaction

•  Late Payment
•  Over-Credit-Limit
•  Returned Payment

NONE

NONE
NONE
NONE

•  up to $35 
•  $0
•  up to $25 

How We Will Calculate Your Balance. We use a method called, “Average Daily Balance (including new purchases).” 
See the Account Agreement for more details. 

Billing Rights. Information on your rights to dispute transactions and how to exercise those rights is provided in the 
Account Agreement.

aCCoUNT agReeMeNT TeRMS aND CoNDITIoNS (agreement)
This is a multi-page document. It is important that you thoroughly read and understand this entire document.

DefINITIoNS. Unless otherwise stated, the words: 1) “you,” “your,” and “cardholder” mean each person legally obligated under this Agreement, 
each person who is granted, accepts or uses the Card, and/or any person who agrees to pay for the Card; 2) ‘We,” “us,” “our” and “VACU” mean 
Virginia Credit Union, Inc., its successor and/or assigns; 3) “Card” means authorization issued to you under the terms of this Agreement which 
allow you to access a credit card account and its assigned account number, including the use of the actual card or related card, PIN, telephonic, 
check or any other device; and 4) “Transaction” means credit extended or any amount added to the Balance, which includes but is not limited to, 
a Purchase, Cash Advance, Balance Transfer, transaction fee, penalty fee and/or any collection cost.
1.  CoNSeNT & agReeMeNT. You consent and agree to the terms and conditions of this agreement. any activation or use 

of the Card indicates your consent and acceptance of the terms and conditions contained herein, and you agree to pay all 
amounts owed when due. You do not have to accept the Card or pay any fee unless you activate or use the Card. We can 
amend this agreement at any time and without notice to you unless required by law. When required by law we will provide 
written notice to you within the time period allowed by law. any Card access by you on or after the effective date of the 
change constitutes your acceptance of the changed term.

2.  eNgLISH LaNgUage. We will use and you agree to use, English language for all communication and correspondence, be it verbal, written, 

electronic or otherwise. We may accept your communication or correspondence in another language, but we are not obligated to do so.

3.  fINaNCe CHaRge CaLCULaTIoN MeTHoD - average Daily Balance (including new purchases). (a) For Cash Advances and Balance 
Transfers: Finance Charge will be imposed from the date made or from the first day of the billing cycle in which the Cash Advance or Balance 
Transfer posted to your Card, whichever is later, and will continue to accrue until paid. If the New Balance shown on your periodic billing 
statement for the prior billing cycle is paid in full within 25 days from the closing date of that statement, no Finance Charge will be imposed 
during the current billing cycle for a Cash Advance or Balance Transfer posted to your Card during previous billing cycles. The Finance 
Charge for a billing cycle is computed by applying the monthly Periodic Rate (APR divided by 12) to the average daily balance of Cash 
Advances. (b) For Purchases: A Finance Charge will be imposed on Purchases only if you elect not to pay the entire New Balance shown 
on your periodic billing statement for the previous billing cycle within 25 days from the closing date of that statement. If you elect not to pay 

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the entire New Balance shown on your previous periodic billing statement within that 25 day period, a Finance Charge will be imposed on 
the unpaid average daily balance of such Purchases from the previous billing statement closing date and on new Purchases from the date of 
posting to your Card during the current billing cycle, and will continue to accrue until the closing date of the billing cycle preceding the date on 
which the entire New Balance is paid in full or until the date of payment if more than 25 days from the closing date. The Finance Charge for a 
billing cycle is computed by applying the monthly Periodic Rate (APR divided by 12) to the average daily balance of Purchases.

4.  BaLaNCe CoMpUTaTIoN MeTHoD. We figure the finance charge on your account by applying the periodic rate to the “average daily 

balance” of your account (including current transactions). To get the “average daily balance” we take the beginning balance of your account 
each day, add any new Transactions and subtract any payments or credits. This gives us the daily balance. Then, we add up all the daily 
balances for the billing cycle and divide the total by the number of days in the billing cycle. This gives us the “average daily balance.”
5.  MINIMUM paYMeNT aMoUNT. The required minimum periodic payment is the greater of: (1) $25 or 2.50% of that portion of the New 
Balance that does not exceed your credit limit, plus the entire portion of the New Balance in excess of your credit limit, plus any amount 
past due, whichever is greater; or (2) the total New Balance as shown on your periodic billing statement if the balance is under $25. Unless 
specified otherwise, payments must be mailed to the address indicated on your periodic billing statement.

6.  peRMITTeD & ILLegaL USe of CaRD. You may use the Card: a) upon your verbal, transmitted or written request when presented in a 
manner or form acceptable by any merchant or financial institution that is a member, alone or in association with others, of MasterCard or 
VISA, b) if offered by us, upon execution of a written separate agreement for a MasterCard or VISA overdraft financing agreement; and c) 
at selected network ATMs in which we participate. You warrant and agree that your Card will not be used to make or facilitate any illegal 
transaction as determined by applicable law; and that such use, including any authorized use, constitutes an event of default under this 
Agreement. You agree that we will not have any liability, responsibility or culpability whatsoever for any such use by you or any authorized 
user. You further agree to indemnify and hold the Credit Union harmless from any suits, liability, damages or adverse action of any kind that 
results directly or indirectly from such illegal use.

7.  ReVoKe oR RefUSe To HoNoR CaRD. The Card is our property, it is not transferable and you must surrender it to us or our designee 

upon demand. As allowed by law, we can cancel, revoke or repossess the Card and/or modify its privileges, including your credit limit, at any 
time with or without cause or notice to you. We may cancel an inactive Card. We can deny any Transaction or request for authorization of a 
Transaction at any time with or without cause or notice to you. We are not liable for any refusal to honor your Card or for any retention of your 
card by us, or any other party such as a merchant of goods or services, financial institution or seller. 

8.  RefUNDS/aDJUSTMeNTS. Any refund, adjustment or credit to your Card will not be by cash, but rather by a credit advice and will be shown 

as a credit on your periodic billing statement from us.

9.  CReDIT LIMIT. You agree to not use or permit the use of your Card for any Transaction that will exceed the credit limit established by us. We 

are not obligated to do so but we may accept a Transaction that would exceed your credit limit. 

10. BILLINg STaTeMeNT. You will receive a periodic billing statement at intervals determined by us that reflects all Card transactions for the 

prior monthly period. We will assume this statement is correct and accepted by you unless you write to us and tell us otherwise within 60 days 
from the date we mailed you the statement.

11. DefaULT aND RIgHT of offSeT. We may elect to declare all amounts owed to us as immediately due and payable without notice 

or demand of any kind to you if (i) the Card is cancelled or surrender is demanded by us; (ii) you default in any payment due; (iii) you are 
declared deceased, bankrupt or insolvent; (iv) any attachment or garnishment proceedings are initiated against you or your property; (v) you 
violate any part of this Agreement or any other written Agreement you have with us; (vi) you make any false or misleading statements in any 
credit application or update of credit information; or (vii) anything else happens which we believe may substantially reduce your ability to 
repay what you owe. If YoU HaVe oTHeR LoaNS fRoM US oR TaKe oUT oTHeR LoaNS WITH US IN THe fUTURe, CoLLaTeRaL 
SeCURINg THoSe LoaNS WILL aLSo SeCURe YoUR oBLIgaTIoNS UNDeR THIS agReeMeNT. However, unless you expressly 
agree otherwise, your primary dwelling will not secure your obligations under this Agreement even if we have or later acquire a mortgage on 
the dwelling. You agree to pay all costs incurred by us in collecting your indebtedness or in enforcing this Agreement, including Attorneys’ fees 
of 33 1/3% of the unpaid balance or such greater amount as may be reasonable and just and also those costs, expenses and attorneys’ fees 
incurred in appellate, bankruptcy and post-judgment proceedings except to the extent such costs, fees or expenses are prohibited by law. You 
agree that we may apply any amounts in your accounts to satisfy your debts in the event we obtain judgment against you. You agree to pay 
attorney fees and collection cost whether or not an attorney files suit.

12. goVeRNINg LaW & VeNUe. Except to the extent that Federal law is applicable, the validity, construction and enforcement of this 

Agreement and all matters arising out of the issuance and use of the Card will be governed by the laws of the Commonwealth of Virginia 
without regard to conflict-of-law principles, or where you live or use the Card. In the event civil collection becomes necessary, you consent to 
venue in the courts of the City of Richmond, Virginia.

13. oTHeR feeS & agReeMeNTS/DISCLoSUReS. Disclosures outlined in our current Membership Rules and Regulations, and our Account 

and Fee Disclosure are applicable to this Agreement and are available upon request. Any other applicable rules and regulations such as those 
governing ATM transactions also apply. Unless prohibited by law or regulation, additional fees plus applicable taxes may be assessed by 
us. Refer to our current Account and Fee Disclosure or contact us to find our specific amounts or fees not specified in this Agreement. Fees 
include, but are not limited to: a) initiate or effect a payment by any method that is returned or not honored; b) request a copy of a document; 
c) request a replacement card or Personal Identification Number; or d) use your card for Transactions at automated teller machines. All such 
charges will be treated as Purchases for purposes of calculating Finance Charges unless prohibited by law or regulation. 

14. MoNIToR & ReCoRD. VACU, its agents or service companies may monitor and/or record any telephonic communications with you. Unless 

legally required, we are under no obligation to share or reveal any recorded communication with you.  

15. LIaBILITY & LoST oR SToLeN CaRD. You are liable and agree to pay for Transactions extended to you or anyone else using the Card 

unless the use of such Card is by a person who does not have actual, implied or apparent authority for such use. If you suspect your Card has 
been lost, stolen, or believe that it is being used without your authorization, you will notify us promptly at the address or phone number listed 
in this paragraph. Your liability for unauthorized use of your Card for purchases is zero ($0). For unauthorized Cash Advances at ATMs, your 
liability will not exceed $50. Notify us in writing at Virginia Credit Union, Inc., P.O. Box 90010, Richmond, Virginia 23225-9010 or orally at (800) 
285-5051 or (804) 323-6000. To Report Lost or Stolen Card,  

call 1-800-449-7728.

16. aDVISe US IN WRITINg. You agree to advise us in writing of any change in your financial condition that affects your ability to repay your 

indebtedness and to provide a current credit application upon our request.  You agree to advise us in writing (or by any other method approved 
by us) of any name change, address change, account closure or to add or remove a user.

17. DISCLoSINg INfoRMaTIoN & CReDIT RepoRTINg. To the extent allowable by law, we may disclose information about the existence 

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or condition of your Card to third parties such as credit reporting agencies or merchants. Periodically we may review your credit history by 
obtaining information from credit reporting agencies and others, and you agree that we can use this information for any purpose subject to 
applicable law.

18. BaLaNCe TRaNSfeR oR CoNVeNIeNCe CHeCKS. These are considered Cash Advances upon presentation. Only check forms 

authorized by us are valid. All checks will remain our property and without notice to you, we can: a) refuse to reissue; b) repossess; and c) 
limit, terminate or modify the use of such checks. Once paid, these checks are not returned to you. Upon your request, we can provide copies 
for a nominal fee. Our standard return check and stop payment procedures / fees may also apply to these checks, so refer to our current 
Account & Fee Disclosure or contact us for specific details.

19. VISa goLD ReBaTe. Standard 1% rebate paid annually to a Card open and in good standing on the posting date. Rebate is based on new 
net purchases (qualifying purchases less credits, returns, and adjustments) posted during the rebate cycle period.  There is no maximum to 
the amount of rebate that can be earned.

20. foReIgN TRaNSaCTIoN. If you effect a transaction with your Card in a foreign country and/or in a currency other than U.S. dollars, such 
transaction will be converted into a U.S. dollar amount. For MasterCard, the currency conversion rate is generally either a government 
mandated rate or a wholesale rate determined by MasterCard International for the processing cycle in which the transaction is processed, 
increased by a factor established from time to time by MasterCard International. The currency conversion rate may differ from the rate that 
would have been used on the purchase date or cardholder statement posting date. For VISA, the rate of exchange between the Transaction 
Currency and the Billing Currency used for processing International Transactions is the Wholesale market rate or Government-mandated rate 
in effect one day prior to the Transaction Date, and increased by one percent (1%) for all multiple-currency foreign transactions and 0.8% for 
all single-currency foreign transactions.

21. paYMeNT poSTINg. If different APRs apply to your account balance, then we will apply your total Minimum Payment Amount to the balance 
with the lowest APR.  Any excess payment amount is applied to the balance with the highest APR. We can reject payments not denominated 
in U.S. dollars or not drawn on a U.S. financial institution. From time to time, we may allow you to skip a monthly payment. If we do, we will 
notify you. If you choose to skip a payment, finance charges will continue to accrue.

22. apR SUBJeCT To CHaNge. Every six months we obtain and evaluate your consumer credit information.  Based on the results of our review 
your fixed-rate APR can decrease or increase (any increase only applies to future transactions).  Also, any fixed-rate promotional Balance 
Transfer APR can increase and is permanently forfeited at the time any payment is 90-days past due.  

23. VISa MoNeY TRaNSfeR oRIgINaL CReDIT TRaNSfeRS. If you receive VISA Money Transfer Original Credit Transfers (OCTs) to your 

Card, we will post those credits within two business days of receiving the clearing transaction or if we are unable to process the credit, return it 
to the originator.  These credits are limited to a maximum of $2,500 per transaction.

YOUR BILLING RIGHTS - KEEP THIS NOTICE FOR FUTURE USE
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement. If you think there is an error on your statement, write to us at the address shown on 
your bill after the phrase, “Send Inquiries To.” In your letter, give us the following information:

• Account information: Your name and account number. 
• Dollar amount: The dollar amount of the suspected error. 
• Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.
You must contact us: 
• Within 60 days after the error appeared on your statement. 
• At least three (3) business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.
You must notify us of any potential errors in writing. You may call us, but if you do, we are not required to investigate any potential errors and you 
may have to pay the amount in question.

What Will Happen After We Receive Your Letter. When we receive your letter, we must do two things: (1) Within 30 days of receiving your 
letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. (2) Within 90 days of receiving 
your letter, we must either correct the error or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 
• We cannot try to collect the amount in question, or report you as delinquent on that amount. 
• The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 
• While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
• We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen: (1) If we made a mistake: You will not have to pay the amount in question or any 
interest or other fees related to that amount.  (2) If we do not believe there was a mistake: You will have to pay the amount in question, along 
with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as 
delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do 
so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we 
reported you as delinquent, and we must let those organizations know when the matter has been settled between us. If we do not follow all of the 
rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases. If you are dissatisfied with the goods or services that you 
purchased with your Card and you have tried in good faith to correct the problem with the merchant, you may have the right to not pay the 
remaining amount due on the purchase. To use this right, all of the following must be true: (1) The purchase must have been made in your 
home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50 (Note: these are 
necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services); 
(2) You must have used your Card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your 
Card do not qualify; (3) You must not yet have fully paid for the purchase If all of the criteria above are met and you are still dissatisfied with 
the purchase, contact us in writing at the address shown on your bill after the phrase, “Send Inquiries To.” While we investigate, the same 
rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think 
you owe an amount and you do not pay, we may report you as delinquent.

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