PLATINUM CREDIT CARD AGREEMENT

NOTICE: See reverse side for important information regarding your rights to dispute billing errors.
SEE THE ACCOUNT OPENING DISCLOSURE WHICH ACCOMPANIES THIS AGREEMENT

P.O. Box 1411 • Modesto, CA 95353-1411 • (209) 549-8500

In this Agreement, the words (“you”) and (“your”) mean: (a) the person or persons who use or authorize the use of, or (b) who sign an application for a Valley First Credit 
Union Visa® Credit Card. (“Card”) means the Valley First Credit Union Visa Credit Card and any duplicates and renewals the Credit Union issues to you. (“Account”) 
means your Visa Credit Card line of credit account with the Credit Union. (“Credit Union”) means Valley First Credit Union.

1.  Using the Account. If your application for a Visa Credit Card Account is approved, 
the Credit Union will establish a line of credit for you and notify you of its amount when 
the card is sent to you. You agree not to let your account balance exceed your approved 
credit limit. Each payment you make on the account will restore your credit limit by 
the amount of the payment which is applied to the principal amount of purchases 
and cash advances. You may request an increase in your credit limit in-person by 
submitting a written application to the Credit Union; or online; or by telephone. The 
Credit Union has the right to reduce or terminate your credit limit at any time.
2.  Using the Card. You may use your card to purchase goods and services in 
person, online, and by mail or telephone from merchants and others who accept 
Visa  Credit  Cards.  In  addition,  you  may  obtain  cash  advances  from  the  Credit 
Union, from other financial institutions or select merchants participating in the Visa 
program and from automated teller machines (ATMs), such as Visa ATM Network, 
that provide access to the Visa system. (Not all merchants or ATMs provide such 
access.) You will need to use your Personal Identification Number (PIN) to obtain 
a cash advance from an ATM. 
Illegal Use of Visa Credit Card. You agree that your Visa Credit Card Account 
3. 
will not be used to make or facilitate any transaction(s) that are or might be construed 
to be illegal pursuant to applicable law, rule or ordinance, including but not limited 
to gambling. Said use, including any such authorized use, will constitute an event 
of default under this Agreement. You agree that the Credit Union has no liability, 
responsibility or culpability whatsoever for any such use by you or any authorized 
user(s). You  agree  that  you  are  responsible  for  repayment  of  any  and  all  debts 
incurred for these transactions. You further agree to indemnify and hold the Credit 
Union harmless from any suits, liability, damages or adverse action of any kind that 
results directly or indirectly from such illegal use.
4.  Responsibility. You agree to pay all charges (purchases and cash advances) 
to your account made by you or anyone who you authorize to use your account. You 
also agree to pay all other charges added to your account, pursuant to Paragraph 7. 
Your obligation to pay the amount owed on your account continues until paid in full 
even though an agreement, divorce decree or other court judgment to which the Credit 
Union is not a party may direct someone else to pay the account balance. Each of 
you who signs the application for a card, or who use the account is individually and 
jointly responsible for all amounts owed on the account. This means the Credit Union 
can enforce this Agreement against any of you individually or all of you collectively.
5.  Finance Charges.  For Credit Purchases - A FINANCE CHARGE will  be 
imposed on Credit Purchases only if you elect not to pay the entire New Balance 
shown on your monthly statement for the previous billing cycle within twenty-five 
(25) days from the closing date of that statement. If you elect not to pay the entire 
New Balance shown on your previous monthly statement within that twenty-five 
(25) day period, a FINANCE CHARGE will be imposed on the unpaid average daily 
balance of such Credit Purchases from the previous statement closing date and 
on the new Credit Purchases from the date of posting to your account during the 
current billing cycle, and will continue to accrue until the closing date of the billing 
cycle preceding the date on which the entire New Balance is paid in full or until the 
date of payment if more than twenty-five (25) days from the closing date.
For Cash Advances- A FINANCE CHARGE will be imposed on Cash Advances 
from  the  date  made  or  from  the  first  day  of  the  billing  cycle  in  which  the  Cash 
Advance is posted to your account, whichever is later, and will continue to accrue 
until the date of payment. There is no grace period for cash advances.
We figure the FINANCE CHARGE on your account by applying the periodic rate to 
the ‘‘average daily balance’’ of your account. To get the ‘‘average daily balance’’ we 
take the beginning balance of your account each day, add any new purchases, and 
cash advances, and subtract any unpaid other finance charges and any payments 
or credits. This gives us the daily balance. Then, we add up all the daily balances 
for the billing cycle and divide the total by the number of days in the billing cycle. 
This gives us the ‘‘average daily balance.”

Visa Platinum account
For Visa Platinum Accountholders who held an open Visa Gold Prime 1 Account 
prior to November 13, 2011 that was converted to a Visa Platinum Account, 
your Visa Platinum Account will be subject to a FINANCE CHARGE (interest) at the 
ANNUAL PERCENTAGE RATE of 8.99% and a corresponding Monthly Periodic 
Rate of 0.74916%. The ANNUAL PERCENTAGE RATE and corresponding Monthly 
Periodic Rate will apply to both purchases and cash advances.
For all other Visa Platinum Accountholders, your Visa Platinum Account will 
be  subject  to  a  FINANCE  CHARGE  (interest)  at  an  ANNUAL  PERCENTAGE 
RATE  and  a  corresponding  Monthly  Periodic  Rate  which  will  be  a  floating  rate 
based upon an index. The ANNUAL PERCENTAGE RATE and the corresponding 
Monthly Periodic Rate will apply to both purchases and cash advances.

Index 
The index is Prime Rate (“Index”). Information about this index is published in the 
“Money Rates Table” of the Wall Street Journal. If the Index ceases to be published, 
the Credit Union will choose a new Index and give you notice of its choice.

Rate Changes
The ANNUAL PERCENTAGE RATE may change annually on the first business day 
of each billing cycle in April. These are known as Rate Change Dates. The Index 
value used for a given billing cycle will be the value published on the Rate Change 
Date or the most recently published value published before the Rate Change Date. If 
more than one rate is published, the Index will be the highest of the rates published.

Determination of Annual Percentage Rate
The Credit Union will add a Margin based on your credit score to the Index value on 
the last business day of February of each year to get the ANNUAL PERCENTAGE 
RATE applicable to your Account for the billing cycle.  The actual rate adjustment 
will go into effect at the beginning of the new billing cycle in April.    
Notification of the rate for which you have been approved will be provided 
on the Account Opening Table Disclosure sent to you upon completion of 
the credit review and approval.  
ANNUAL PERCENTAGE RATE for the billing cycle will be divided by 12 to get the 
corresponding Monthly Periodic rate for the billing cycle. An increase or decrease 
in the Index will lead to an increase or decrease in your ANNUAL PERCENTAGE 
RATE and the corresponding Monthly Periodic Rate applicable to your Account.  

Limitations on Changes 
There is no limit on the amount by which the rate may change in any one-year period. 
There is no maximum ANNUAL PERCENTAGE RATE that can apply. 

Annual Percentage Example
Based upon a margin of 5.74% (your margin may be different based on your credit 
score) plus an Index value of 3.50%, (which was the value of the Index on February 
29, 2016), your Visa Platinum Account would be subject to a FINANCE CHARGE 
(interest) at an ANNUAL PERCENTAGE RATE of 9.24% which is a corresponding 
Monthly Periodic Rate of 0.77%. 
On  each  subsequent  Rate  Change  Date,  the  ANNUAL  PERCENTAGE  RATE 
and  the  corresponding  periodic  rate  will  be  calculated  according  to  the  formula 
described above.
6.  Change in Terms; Changing or Terminating Your Account. The Credit Union 
may change the terms of this Agreement, including your ANNUAL PERCENTAGE 
RATE, from time to time for any reason not inconsistent with applicable law after 
giving you any advance notice required by law. Your failure to exercise any right 
you may have to reject the change in terms in a timely manner will indicate your 
agreement to the change. Except as restricted or prohibited by law, any change in 
terms will apply to your existing account balance as well as to future transactions. 
Either the Credit Union or any one of you may terminate this Agreement at any 
time, but termination by you or the Credit Union will not affect your obligation to 
pay the account balance plus any finance and other charges you owe under this 
Agreement. The cards you receive remain the property of the Credit Union and 
you must recover and surrender to the Credit Union all cards upon request or 
upon termination of this Agreement whether by you or the Credit Union.

7.  Other Charges. The following Other Charges will be added to your account, 
as applicable:
COPIES:  If you request a copy of any document, we may charge your account 
$5.00 per copy requested.  If your request is related to a billing error and an error 
is found, we will credit any copying charges back to your account.
LATE PAYMENT FEE:  We reserve the right to charge a late payment fee up to 
$10.00 to your account each billing period that the minimum monthly payment is 
not received by ten (10) days after the due date. 
NSF CHECKS:  A fee up to $25.00 will be assessed for each payment check that 
is returned to the Credit Union for non-sufficient funds.
CARD REPLACEMENT FEE: A fee of $10.00 will be assessed if your Visa card 
needs to be replaced due to damage, loss or theft. 
PRIORITY CARD DELIVERY FEE: A fee of $40.00 will be assessed if you request 
overnight delivery of your Card.
RESEARCH FEE:  If you request research on your account or authorize others to 
request it, we will charge you a fee of $20.00 per hour, with a minimum of one (1) hour.  
We will not charge this fee if you are making an inquiry about an error on your bill.

©2010-2016 Simply Legal - All Rights Reserved 

   CU STORE  # 7018    (CUSTOM) 

Rev.  07/01/16   PTD 07/16

 
8.  Monthly Payment. Each month you must pay at least the minimum payment 
shown on your statement by the Payment Due Date shown. You may, of course, 
pay  more  frequently,  pay  more  than  the  minimum  payment,  or  pay  the  Total 
New Balance in full. If you make extra payments or larger payments, you are 
still required to make at least the minimum payment each month your account 
has a balance. The minimum payment is 3.0% of your Total New Balance but not 
less than $25.00, plus the amount of any prior minimum payments that you have 
not paid. 

9.  Default. You will be in default if you fail to make any minimum payment or 
other required payment by the date that it is due. You will be in default if you break 
any  promise  you  make  under  this  Agreement. You  will  be  in  default  if  you  die, 
file  for  bankruptcy  or  become  insolvent,  that  is,  unable  to  pay  your  obligations 
when they become due. You will be in default if you make any false or misleading 
statements in any credit application or credit update. You will also be in default if 
something happens that the Credit Union believes may substantially reduce your 
ability to repay what you owe. When you are in default, the Credit Union has the 
right  to  immediately  terminate  this  Agreement  and  require  repayment  of  your 
outstanding account balance plus any finance and other charges you owe under 
this Agreement. At the Credit Union’s discretion, any shares that were given as 
security may be applied towards what you owe. To the extent permitted by law, 
you will also be required to pay the Credit Union’s collection expenses, including 
court costs and attorneys’ fees.

10.  Liability for Unauthorized Use. If you notice the loss or theft of your credit 
card or a possible unauthorized use of your card, you should notify us immediately 
by calling at (209) 549-8500, or (800) 477-0227, or outside of the U.S. call at (800) 
847-2911 or write to us at P.O. Box 1411, Modesto CA 95353.  You will not be liable 
for any unauthorized use that occurs after you notify us. You agree to cooperate 
fully in any investigation the Credit Union may conduct in connection with the loss, 
theft, or possible unauthorized use of your card.

11.  Limitations to Liability for Visa Transactions. If there is an unauthorized 
use of your consumer Visa Credit Card or a Plus network or Interlink transaction, 
and  the  transaction  takes  place  on  the  Visa  network,  then  your  liability  will 
be  zero  ($0.00).  This  provision  limiting  your  liability  does  not  apply  to  Visa 
Business  Rewards  cards  or  Visa  Purchasing  Card  Transactions,  ATM  cash 
disbursements processed on non-Visa or non-Plus networks, or non-Visa PIN-
less debit transactions. Additionally, your liability with respect to unauthorized 
transactions  may  be  greater  than  the  above  zero  ($0.00)  liability  limit,  to  the 
extent allowed under applicable law, if the credit union reasonably determines, 
based on substantial evidence, that you were grossly negligent or fraudulent in 
the handling of your account or card.

12.  Credit Information. You authorize the Credit Union to investigate your credit 
standing when opening or reviewing your account. You authorize the Credit Union 
to disclose information regarding your account to credit bureaus and creditors who 
inquire about your credit standing. Pursuant to state law, you are hereby notified 
that a negative credit report reflecting on your credit record may be submitted to 
a credit reporting agency if you fail to fulfill the terms of your credit obligations.

13.  Returns and Adjustments. Merchants and others who honor the card may 
give credit for returns or adjustments, and they will do so by sending the Credit 
Union a credit slip which will be posted to your account. If your credits and payments 
exceed what you owe the Credit Union, the amount will be applied against future 
purchases and cash advances. If the amount is $1 or more, it will be refunded upon 
your written request or automatically after six (6) months.

14.  Foreign  Transactions.  Foreign  Transactions  in  Foreign  Currency- 
Purchases and cash advances made in foreign currencies will be billed to you in 
U.S. dollars. Transactions processed outside of the United States or in a foreign 
currency may be charged a foreign transaction fee, regardless of whether there 
is a currency conversion associated with the transaction. The conversion rate in 
dollars will be a rate selected by Visa from a range of rates available in wholesale 
currency markets for the applicable Central Processing Date, which rate may vary 
from the rate Visa itself receives, or the government-mandated rate in effect for 
the applicable Central Processing Date in each instance, plus a one percentage 
point (1%) fee charged by the Issuer.

Foreign Transactions in U.S. Currency- Purchases and cash advances made in 
foreign countries will be billed to you in U.S. dollars. Transactions processed outside 
of the United States, in U.S. dollars, may be charged a foreign transaction fee of 
point eight percent (0.8%), regardless of whether there is a currency conversion 
associated with the transaction. 

15.  Merchant Disputes. The Credit Union is not responsible for the refusal of any 
merchant or financial institution to honor the card. The Credit Union is subject to 
claims and defenses (other than tort claims) arising out of goods or services you 
purchase with the card if you have made a good faith attempt but have been unable 
to obtain satisfaction from the merchant or service provider, and: (a) your purchase 
was made in response to an advertisement the Credit Union sent or participated 
in sending to you; or (b) your purchase cost more than $50 and was made in your 
state or within 100 miles of your home.

16.  Effect  of  Agreement.  This  Agreement  is  the  contract  which  applies  to  all 
transactions on your account even though the sales, cash advances, credit or other 
slips you sign or receive may contain different terms.

17.  No Waiver. The Credit Union can delay enforcing any of its rights any number 
of times without losing them.

18.  Statements and Notices. You will receive a statement each month showing 
transactions on your account. Statements and notices will be mailed to you at the 
most recent address you have given the Credit Union. Notice sent to any one of 
you will be considered notice to all. You agree to promptly notify the Credit Union if 
you change your mailing address.

19.  Transfer of Account. You cannot transfer or assign your account to any 
other person.

20.  Governing  Law.  This  Agreement  and  your  account  shall  be  governed  by 
California law without regard to any conflict of law rules.

YOUR BILLING RIGHTS - KEEP THIS NOTICE FOR FUTURE USE

This notice contains important information about your rights and our responsibilities 
under the Fair Credit Billing Act.
What To Do If You Find A Mistake On Your Statement
If you think there is an error on your statement, write to us at: Valley First Credit Union, 
P.O. Box 1411, Modesto, CA 95353.
In your letter, give us the following information:
•  Account information: Your name and account number.
•  Dollar amount: The dollar amount of the suspected error.
•  Description of problem: If you think there is an error on your bill, describe what you 

believe is wrong and why you believe it is a mistake.

You must contact us:
•   Within 60 days after the error appeared on your statement.
•   At least 3 business days before an automated payment is scheduled, if you want 

to stop payment on the amount you think is wrong.

You must notify us of any potential error in writing. You may call us, but if you do we 
are  not  required  to  investigate  any  potential  errors  and  you  may  have  to  pay  the 
amount in question.
What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:
1.  Within 30 days of receiving your letter, we must tell you that we received your letter. 

We will also tell you if we have already corrected the error.

2.  Within 90 days of receiving your letter, we must either correct the error or explain 

to you why we believe the bill is correct.

While we investigate whether or not there has been an error:
•   We cannot try to collect the amount in question, or report you as delinquent on 

that amount.

•   The charge in question may remain on your statement, and we may continue to 

• 

charge you interest on that amount.
 While you do not have to pay the amount in question, you are responsible for the 
remainder of your balance.

•   We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:
•   If we made a mistake: You will not have to pay the amount in question or any 

• 

interest or other fees related to that amount.
If we do not believe there was a mistake: You will have to pay the amount in 
question, along with applicable interest and fees. We will send you a statement of 
the amount you owe and the date payment is due. We may then report you as delin-
quent if you do not pay the amount we think you owe. If you receive our explanation 
but still believe your bill is wrong, you must write to us within 10 days telling us that 
you still refuse to pay. If you do so, we cannot report you as delinquent without also 
reporting that you are questioning your bill. We must tell you the name of anyone to 
whom we reported you as delinquent, and we must let those organizations know 
when the matter has been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the 
amount you question even if your bill is correct.
Your Rights if You Are Dissatisfied With Your Credit Card Purchases
If you are dissatisfied with the goods or services that you have purchased with your 
credit card, and you have tried in good faith to correct the problem with the merchant, 
you may have the right not to pay the remaining amount due on the purchase.
To use this right, all of the following must be true:
1.  The purchase must have been made in your home State or within 100 miles of your 
current mailing address, and the purchase price must have been more than $50. 
(Note: Neither of these are necessary if your purchase was based on an advertisement 
we mailed to you, or if we own the company that sold you the goods or services.)
2.  You must have used your credit card for the purchase. Purchases made with cash 
advances from an ATM or with a check that accesses your credit card account do 
not qualify.

3.  You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisfied with the purchase, contact 
us in writing at: Valley First Credit Union, P.O. Box 1411, Modesto, CA 95353. While we 
investigate, the same rules apply to the disputed amount as discussed above.
After we finish our investigation, we will tell you our decision. At that point, if we think 
you owe an amount and you do not pay, we may report you as delinquent.