Please read this information carefully. This is your copy of the VISA Signature Credit Card Agreement and Regulation “Z” Disclosures made pursuant to the Truth in Lending Act.

1.Introduction. This Agreement covers this VISA Platinum and VISA Platinum Rewards 1. 
Introduction. This Agreement covers this VISA Signature Credit Card issued by iQ Credit Union. 
In this Agreement the words “you,” “your,” “yours,” “applicant,” and “Borrowers” mean any 
person who signs the application for this Account, any joint obligor, guarantor, authorized user, 
or the person whose name is embossed on the Card. The words “we,” “us,” “our,” and “Lender” 
means iQ Credit Union. The word “Card” means any one or more credit cards issued under 
this Account. If you sign an application for this Account or sign or use any Card or PIN, or allow 
others to use the Card or PIN, you and they will have accepted this Agreement just as if you 
and they signed it, and you and they, jointly and severally, will be bound by the following terms 
and conditions which will govern this Account.

2. You Promise to Pay. You promise to pay us in United States dollars, by cash, check or 
money order as provided in this Agreement, all such amounts, plus Interest Charges, which 
arise from use of the Card or Account by you or any other person, and to be jointly and 
severally liable with such a person, unless such other person does not have actual, implied, or 
apparent authority for such use, and you received no benefit from the use. This includes any 
loan requests for credit card purchases, payments to a third party, or for deposit to a deposit, 
share, or share draft account of yours, or any co-applicant at the Credit Union. You agree to 
pay advances requested by any co-applicant the same as if you asked for the loan and it was 
paid to you.

3. Purchases, Balance Transfers, and Cash Advances. You must sign the Card to use it. 
Once you have signed the Card, you can use it to buy or lease goods or services, wherever 
the Card is honored, up to the full amount of your credit line. You also may use your Account 
and Card to get cash advances from us or participating financial institutions. You may use your 
Card and Personal Identification Number (“PIN”) to obtain cash advances at automated teller 
machines (“ATMs”) designated with the VISA or Plus System networks. The periodic statement 
will identify the merchant or financial institution at which transactions were made, but sales, 
cash advances, credit or other slips cannot be returned with the statement. We may impose a 
reasonable charge for photocopies of slips you may request.

4. Convenience Checks. If we approve, you may obtain advances under your Account 
by writing preprinted loan drafts (“convenience checks”) that we supply to you. Your use of 
convenience checks will be shown as credit advances on your periodic statement. We may 
not honor the convenience check if it is postdated, payment of the check will exceed your 
credit limit, a convenience check is signed by a person without authorized access, the amount 
of the check is less than the minimum required amount, your Account has been terminated 
or suspended, or any convenience checks have been reported lost or stolen. You may stop 
payment on a convenience check if you provide us with the exact information describing the 
convenience check. The stop payment will be effective if the Credit Union receives the order 
in time for the Credit Union to act upon the order. If you give us incorrect information, we will 
not be responsible for failing to stop payment. You understand there may be a charge for 
convenience check printing and charges for stop payment requests, returned items, check 
copies, and other fees or costs we incur in handling your convenience checks. Our liability for 
a wrongful dishonor is limited to your actual losses; however, a dishonor for the reasons stated 
above is not a wrongful dishonor.

5. Rewards Program. :Your Visa Signature Card includes a robust rewards program. Please 
see program brochure for more details. The Rewards Program is subject to change at any time 
and without notice. If the credit card linked to the rewards program is delinquent or in default, 
the option to earn and redeem rewards points will not be available until the account is no longer 
delinquent or in default.

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7. Periodic Statements. If, at the end of any monthly periodic interval which we may determine 
the “Billing Cycle,” you have an outstanding undisputed debit or credit balance in your Account, 
or if there is any Interest Charge imposed with respect to your Account, we will send you a 
periodic statement regarding the Account for that Billing Cycle. The statement will show any 
purchases, balance transfers, cash advances, payments, and credits made to your Account 
during the Billing Cycle, as well as your “New Balance,” any Interest Charge, any late charge, 
or other charges. You may elect to receive your statement information electronically. Your 
statement also will identify the “Required Payment Due” you must make for that Billing Cycle 
and the date it is due. You may pay in full for all your purchases, balance transfers, and cash 
advances each month or you may repay in monthly installments. You agree to retain for 
statement verification copies of transaction slips resulting from each purchase, each advance, 
and other transaction on your Account. Unless you notify us of a billing error as described 
below, you accept your monthly statement as an accurate statement of your Account with us.

8.Credit Line. This Agreement will constitute a revolving line of credit, and we will advise you 
of the amount of your credit line. That amount will be the maximum amount you may have 
outstanding at any one time. You agree not to attempt to obtain more credit than the amount 
of your credit line. However, if you temporarily exceed your credit line, you agree to repay the 
excess immediately, even if we have not yet billed you. Obtaining such credit does not increase 
your credit line. We retain the right to increase or decrease your credit line at any time for any 
reason. Any increase or reduction on the limit of your credit line will be shown on your monthly 
statement or by separate notice together with any other changes in the applicable minimum 
monthly payments.

9. Circumstances Under Which an Interest Charge Will Be Imposed. The total outstanding 
balance of purchases, balance transfers, and cash advances in the Account on the closing date 
of a Billing Cycle, including any Interest Charge will be shown on the Periodic Statement for 
that billing cycle as the “New Balance.”

a.  Purchases. An Interest Charge will be imposed on the unpaid portion of purchases 

included in the New Balance from the “Post Date” when your New Balance is not paid in 
full by the “Payment Due Date” shown on your Periodic Statement. This “grace period” 
allows you to avoid an Interest Charge on purchases for a billing cycle. However, if you 
do not pay the entire New Balance in full by the Payment Due Date, you cannot avoid 
an Interest Charge on purchases on the next Periodic Statement. The grace period only 
applies if (1) the New Balance shown on the previous Periodic Statement is paid in full by 
the Payment Due Date shown on that statement, and (2) the New Balance on the current 
statement is paid in full by the Due Date shows on the current statement. 

b.  Balance Transfers and Cash Advances. An Interest Charge will be imposed on cash 

advances from the “Post Date” of the balance transfer or cash advance shown on the 
Periodic Statement when the balance transfer or cash advance is made. There is no time 
period within which to pay to avoid a periodic Interest Charge on cash advances. 

10. Method Used to Determine the Balance on Which the Interest Charge May Be 
Computed. We figure the interest charge on your Account by applying the Periodic Rate to the 
“Average Daily Balance” of purchases, balance transfers, and cash advances for your Account. 
To get the “Average Daily Balance” we take the ending balance of your account the previous 
day, add any new purchases, balance transfers, or cash advances, and subtract any payments 
or credits, unpaid interest or other finance charges and unpaid late charges. This gives us the 
daily balance. Then, we add up all the daily balances for the billing cycle and divide the total by 
the number of days in the billing cycle. This gives us the “Average Daily Balance.” 

6. Minimum Periodic Payment. Minimum payment will be the greater of $25 or 2% of any 
new balance, rounded down to the nearest dollar, plus the greater of any amount past due or 
any amount in excess of your credit limit. Payments received at the mailing address shown on 
your statement on any business day by 5:00 P.M. Pacific Time will be credited to your Account 
as of that date; payments received by mail at that address after 5:00 P.M. Pacific Time, or on a 
weekend or federal holiday will be posted to your Account as of the next business day. Payment 
crediting to your Account may be delayed up to five (5) days if your payment is received by mail 
at any other address or not accompanied by the remittance portion of your Account statement.

11. Method of Determining the Amount of the Interest Charge. We figure the Interest 
Charge for purchases, balance transfers, and cash advances by multiplying the Average Daily 
Balance of purchases, balance transfers, and cash advances by the number of days in the 
Billing cycle and then by the applicable periodic rate. Subject to the grace period described 
in Section 9a. above, the Interest Charge for any Billing Cycle will be the sum of the Interest 
Charge for purchases, balance transfers and the Interest Charge for cash advances. 

For this purpose, payments will be applied first to unpaid Interest and other Finance Charges, 

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then to unpaid purchases, balance transfers, and cash advances from prior billing statements 
(starting with the portion of the balance subject to the highest rate), then to purchases, balance 
transfers, and cash advances during that Billing Cycle (starting with the portion of the balance 
subject to the highest rate). 

12. Periodic Rate and Corresponding Annual Percentage Rate. Rates are variable and 
subject to change. Unless an introductory rate is in effect, your Annual Percentage Rate (APR) 
will be calculated by adding a margin to the Prime Rate as published in the Wall Street Journal 
as of the Wednesday immediately preceding the billing cycle. The margin applicable to your 
account is in the chart contained in this section and is based on your credit score. The Credit 
Union may adjust the rate once each month effective the first day of the billing cycle. APR 
changes will reflect on the following month’s statement. The Annual Percentage Rate includes 
only interest and no other costs. The Annual Percentage Rate is divided by 365 to produce 
the daily Periodic Rate. The Periodic Rate and Annual Percentage Rate that will apply to your 
Account will be disclosed on the notice that accompanies (and is a part of) this Agreement 
when you open your Account. 

13. Conditions Under Which Other Charges May Be Imposed. We may impose the 
following fees and charges on your Account:

a.  Annual Fee. The Visa Signature Credit Card has a $49 annual fee. This feel will be 

waived for the first year the account is open but will be charged in all subsequent years 
that the account is open. 

b.  Late Fee. A late fee of up to $25 will be imposed when any payment is 14 days past due.

c.  Replacement Card Charge. A $5.00 charge per card will be imposed for each replacement 

card you request, regardless of the reason.

d.  Expedited Card Charge: A $25.00 charge per occurrence will be imposed each time you 

request a card be expedited, regardless of the reason. 

e.  Convenience Check Stop Payment. A $25.00 charge will be imposed from each 

convenience check stop payment request (includes verbal requests)

f.  Fees and Costs. We may pay someone else to help collect your Account if you do not pay. 
You agree to pay us all costs to collect your Account, including court costs, reasonable 
attorney fees and costs, and collection agency costs, if applicable, whether or not there 
is a lawsuit, and fees on any appeal and fees for bankruptcy proceedings, appeals, and 
any post judgment collection services, if applicable. These fees and costs may be added 
to your loan balance and bear interest at the Annual Percentage Rate applicable at that 
time.

14. Security Interest. To secure your Account, you grant us a purchase money security interest 
under the Uniform Commercial Code in any goods you purchase through your Account, as 
allowed by law. If you default, we will have the right to recover any of these goods which have 
not been paid for through application of your payments in the manner described in Section 11. 
Except for real estate loans or loans secured by your dwelling, collateral securing other loans 
with us also may be used to secure this Account.

15. Military Lending Act. Pursuant to the provisions of the Military Lending Act, a covered 
member is a member of the Armed Forces who is currently serving on active duty (under a call 
or order not less than 30 days), Active Guard, or Reserve Duty or the member’s dependent.

a.  Military Annual Percentage Rate. Federal law provides important protections to members 
of the Armed Forces and their dependents relating to extensions of consumer credit. 
In general, the cost of consumer credit to a member of the Armed Forces and his or 
her dependent may not exceed 36 percent. The rate must include, as applicable to 
the transaction or account: The costs associated with credit insurance premiums; fees 
for ancillary products sold in connection with the credit transaction; any applicable fee 
charged (other than certain application fees for specified credit transactions or accounts); 
and any participation fee charged (other than certain participation fees for a credit card 
account).

b.  Security Interest. The credit union’s security interest in all of your credit union shares 
or deposits pursuant to this agreement will not pertain to your Credit Card Account. A 
security interest in shares or deposits granted in connection with and loan or line of credit 
does not secure the Credit Card Account identified above, despite any provision that 
collateral securing one of your loans secures all your other obligations with the credit 
union.  

c.  Payments. Your payment obligation is set forth in section 6 of this agreement.

d.  To obtain a verbal disclosure regarding the Military Lending Act and a description of the 

payment obligations, please call us at (800) 247-4364.

16. Conditions of Card Use. The use of your Card and Account are subject to the following 
conditions:

a.  Ownership of Cards. Any Card or other credit instrument or device which we supply to you 
is our property and must be returned to us, or to any person whom we authorize to act as 
our agent, or to any person who is authorized to honor the Card, immediately according 
to instructions. The Card may be repossessed at any time in our sole discretion without 
demand or notice. You cannot transfer your Card or Account to another person. You may 
not use the Card for any illegal or unlawful transactions, and we may decline to authorize 
any transaction that we believe poses an undue risk of illegality or unlawfulness.

b.  Honoring the Card. Neither we nor merchants authorized to honor the Card will be 

responsible for the failure or refusal to honor the Card or any other credit instrument or 
device we supply to you. If a merchant agrees to give you a refund or adjustment, you 
agree to accept a credit to your Account in lieu of a cash refund.

c.  Notices and Payments. All notices will be sent to your address as shown in the 

application. You agree to advise us promptly if you change your mailing address. All 
payments should be mailed to us at the remittance address shown on your monthly 
statements. Payments received at that address will be credited to your Account as of 
the date received. Payments mailed must reach our office by the due date. Where the 
due date falls on a weekend or holiday, payments are due the last working day prior 
to the due date. We can accept late payments or partial payments, or checks, drafts, 
and money orders marked “payment in full,” without prejudice to our rights under this 
Agreement, which are hereby explicitly reserved.

d.  Personal Identification Number. We may issue you a Personal Identification Number 
(“PIN”) for using your Card to obtain cash advances at automatic teller machines 
(“ATMs”). These numbers are issued to you for your security purposes. These numbers 
are confidential and should not be disclosed to third parties. You are responsible for 
safekeeping your PIN. You agree not to disclose or otherwise make available your PIN to 
anyone not authorized to sign on your Accounts. To keep your Account secure, please do 
not write your PIN on your Card or keep it in the same place as your Card.

e.  If any loan account which you are obligated is 28 days or more past due, we may refuse 

to process your electronic funds transfer transactions (except ACH transactions). 

17. Default. You will be in default under this Agreement if any of the following occur: (a) Any 
minimum payment is not made when due; (b) You become insolvent, bankrupt, or you die; (c) 
You violate any part of this Agreement, or any other agreement with us; or (d) if we reasonably 
deem ourselves insecure on your credit line. We will notify you in writing of any such action 
as soon as practical if it occurs. Upon default, we may declare the entire unpaid balance 

 
immediately due and payable, and you agree to pay that amount plus any attorney’s fees and 
costs incurred by us. We can delay enforcing any right under this Agreement without losing that 
right or any other right.

      2. Within 90 days of receiving your letter, we must either 
      correct the error or explain to you why we believe the bill is 
      correct. 

18. Credit Information/Financial Statements. You authorize us to release information to 
others (e.g., credit bureaus, merchants, and other financial institutions) regarding the status 
and history of your credit line. You agree to provide us, at any time we deem necessary, 
with a current financial statement. You authorize us to make or have made any credit, 
employment, and/or investigative inquiry we deem appropriate for the extension of credit, 
account maintenance, or collection of amounts owing on the Account directly or through a credit 
reporting agency.

19. Loss or Theft of VISA Credit Card - Liability for Unauthorized Transactions. You agree 
to notify us immediately, orally, or in writing, at iQ Credit Union, P.O. Box 1846, Vancouver, 
Washington 98668-1846, or telephone (360) 695-3441, or (800) 247-4364 of the loss, of the 
theft, or the use without your permission of any Card or other credit instrument or device which 
we supply to you. After normal Credit Union hours and on weekends and holidays, phone (800) 
247-4364 and then notify the Credit Union at the first opportunity during business hours. If you 
notify us of your lost or stolen Card, you will not be liable for any losses. This liability exclusion 
will apply provided you were not grossly negligent or fraudulent in handling your Card, 
otherwise your liability for unauthorized VISA Credit Card transactions may be up to $50.00.

While we investigate whether or not there has been an error:
     • We cannot try to collect the amount in question or report you
       as delinquent on that amount. 
     •The charge in question may remain on your statement, and 
       we may continue to charge you interest on that amount. 
     • While you do have to pay the amount in question, you are 
       responsible for the remainder of your balance.
     • We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 
     • If we made a mistake: You will not have to pay the amount in
      question, or any interest or other fees related to that amount. 
     • If we do not believe there was a mistake: You will have to
      pay the amount in question, along with applicable interest and
      fees. We will send you a statement of the amount you owe,
     and the date payment is due. We may then report you as
     delinquent if you do not pay the amount we think you owe. 

Union conflict with the terms of this Agreement, the terms of this Agreement will control.

24. Severability. If any provision of this Agreement is held invalid, all provisions that are 
severable from the invalid provision remain in effect.

25. Acknowledgment and Amendments. You understand and agree to the terms and 
conditions in this Agreement and the Fair Credit Billing Notice. You acknowledge that you have 
received a copy of this Agreement and Disclosure and the Fair Credit Billing Notice. We reserve 
the right to amend the terms of this Agreement at any time as permitted by and subject to any 
limitations and notice requirements of applicable law.

26. Governing Law. This Agreement will not take effect until it is approved by us. This 
Agreement shall be governed by the laws of the State of Washington.

Call the Credit Union: 360-695-3441
Outside the area: 800-247-4364
Visit us at: iQcu.com

20. Address. You agree to advise us promptly if you change your mailing address. We can 
accept address corrections received from the U.S. Postal Service or from any authorized user. 
All written notices and statement from us to you will be sent to your address as it appears on 
our records. Written notices and inquiries from you must be sent to us at:

iQ Credit Union
P.O. Box 1846 Vancouver, WA 98668-1846

21. Termination. Your eligibility for this credit line is determined by our loan policy and may 
be terminated at our sole discretion, without demand or prior notice. You may close your credit 
line at any time by notifying us in writing and returning all Cards cut in half. If you terminate this 
Agreement or if we terminate or suspend your credit privileges, the provisions of this Agreement 
and your liability hereunder shall otherwise remain in full force and effect until you have paid us 
all sums due us under this Agreement and returned all Cards.

22. Credit Card Billing Rights. Keep This Document For Future Use. This notice tells you 
about your rights and our responsibilities under the Fair Credit Billing Act. 

What to Do if You Find a Mistake on Your Statement. 
If you this there is an error on your statement, write to us at the address above.  You may also 
contact us electronically at www.iQcu.com.

In your letter, provide the following information:   
     • Account information:  You name and account number.
     • Dollar amount: The dollar amount of the suspected error. 
     • Description of the problem: If you think there is an error on 
        your bill, describe what you believe is wrong and why you 
        believe it is a mistake.  

You must contact us:
    • Within 60 days after the error appeared on your statement. 
    • At least 3 business days before an automated payment is
      scheduled, if you want to stop payment on the amount you
      think is wrong. You must notify us of any potential errors in 
      writing [or electronically]. You may call us, but if you do, we
      are not required to investigate any potential errors and you 
      may have to pay the amount in question.

What Will Happen After We Receive Your Letter. 
When we receive your letter, we must do two things: 
     1. Within 30 days of receiving your letter, we must tell you that 
      we received your letter. We will also tell you if we have 
      already corrected the error. 

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RED

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 
days telling us that you refuse to pay. If you do so, we cannot report you as delinquent without 
also reporting that you are questioning your bill. We must tell you the name of anyone to whom 
we report you as delinquent, and we must let those organizations know when the matter has 
been settled between us.  

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you 
question even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases: If you are 
dissatisfied with the goods or services that you have purchased with your credit card, and you 
have tried in good faith to correct the problem with the merchant, you may have the right not 
to pay the remaining amount due on the purchase. To use this right, all of the following must 
be true: 
     • The purchase must have been made in y our home state
       within 100 miles of your current mailing address, and the
       purchase price must have been more than $50. (NOTE:
       Nether of these are necessary if your purchase was based on
       an advertisement, we mailed to you, or if we own the
       company that sold you the goods or services). 
     • You must have used your credit card for the purchase. 
       Purchases made with cash advances from an ATM or with a 
       check that accesses your credit card account do not qualify. 
     • You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in 
writing [or electronically] at the address listed above or electronically at www.iqcu.com.

While we investigate, the same rules apply to the disputed amount as discussed above. After 
we finish our investigation, we will tell you our decision. At that point, if we think you owe an 
amount and you do not pay, we may report you as delinquent. 

23. Overdraft Privilege. You agree that if, pursuant to any overdraft privilege on a Credit Union 
Share Draft Account that you have agreed to, there is an overdraft of Your Share Draft Account, 
the amount of overdraft will be added to the outstanding balance on Your Visa Credit Card 
Account, subject to the interest charge provisions set forth Section 10 as described for cash 
advances, and will be subject to all terms and conditions of this Agreement.   The Visa Credit 
Card Account must be current and not over the credit limit for funds to transfer to the Share 
Draft Account. Overdrafts are not allowed for the purpose of making loan payments, including 
Visa Credit Card payments, at the Credit Union, ATM or in-branch teller cash withdrawals. The 
Share Draft Account referred to herein is also subject to a separate agreement between You 
and the Credit Union. Where the terms of any other agreement between You and the Credit 

10/2019

Visa
Signature
Credit Card

Agreement and 
Regulation “Z” 
Disclosures

M129164