1. Your name and account number.
2. The dollar amount of the suspected error.
3. Merchant name.
4. Describe the error and explain if you can, why you believe there is an error. If you need 

more information, describe the item you are not sure about.

5. Sign, date your letter and provide your telephone number. If you have authorized us to 
pay your credit card bill automatically from your savings or checking account, you can 
stop payment on any amount you think is wrong. To stop payment, your letter must 
reach us three business days before the automatic payment is scheduled to occur.

Your Rights and Our Responsibilities After We Receive  
Your Written Notice.

We must acknowledge your letter within 30 days, unless we have corrected the error 
by then. Within 90 days, we must either correct the error or explain why we believe the 
bill was correct. After we receive your letter, we cannot try to collect any amount you 
question, or report you as delinquent. We can continue to bill you for the amount you 
question, including interest charges, and we can apply any unpaid amount against your 
Credit Limit. You do not have to pay any questioned amount while we are investigating, 
but you are still obligated to pay the parts of your bill that are not in question. If we find 
that we made a mistake on your bill, you will not have to pay any interest charges related 
to any questioned amount. If we didn’t make a mistake, you may have to pay interest 
charges, and you will have to make up any missed payments on the questioned amount. 
In either case, we will send you a Statement of the amount you owe and the date that 
it is due. If you fail to pay the amount that we think you owe, we may report you as 
delinquent. However, if our explanation does not satisfy you and you write to us within 
ten days telling us that you still refuse to pay, we must tell anyone we report you to that 
you have a question about your bill. And, we must tell anyone we report you to that the 
matter has been settled between us when it is final. If we don’t follow these rules, we 
can’t collect the first $50 of the questioned amount, even if your bill was correct.

Special Rule for Credit Card Purchases. If you have a problem with the quality of property 
or services that you purchased with a credit card and you have tried in good faith to 
correct the problem with the merchant, you may have the right not to pay the remaining 
amount due on the property or services. There are two limitations on this right:

1. You must have made the purchase in your home state, or if not within your home 

state, within 100 miles of your current mailing address; and

2. The purchase price must have been more than $50. These limitations do not apply 
if we own or operate the merchant or if we mailed you the advertisement for the 
property or services.

abide by this Agreement. We have the right to demand immediate payment of your 
full Account balance if you default, subject to our giving you any notice required by 
law. To the extent permitted by law, you will also be required to pay our collection 
expenses, including court costs and reasonable attorneys’ fees.

14. Credit Information.

You authorize us to investigate your credit standing when opening, renewing or 
reviewing your Account, and you authorize us to disclose information regarding your 
Account to credit bureaus and other creditors who inquire of us about your credit 
standing, to the extent allowed by law or our privacy policy.

15. Effect of Agreement.

This Agreement is the contract which applies to all transactions on your Account even 
though the sales, cash advance, credit or other slips you sign or receive may contain 
different terms. We may amend this Agreement from time to time by sending you the 
advance written notice required by law.  You may have the right to reject amendments 
we make.  However, if you do reject the amendments, you will not be able to use 
your Card for new transactions.  To the extent the law permits, and we indicate in our 
notice, amendments will apply to your existing Account balance as well as to future 
transactions.

16. Unauthorized Use.

If your Card or Convenience Checks are lost or stolen, or you think that someone is 
using your Account without your permission, you agree to notify us immediately. 
You can notify us by calling 1 800 345-2733 or by writing to USFCU, Attn: Visa, 1400 
Riverwood Dr., Burnsville, MN 55337. If you notify us by telephone, you agree to 
confirm your notification in writing. You are not liable for unauthorized use of the 
Account that occurs after you notify us of the loss, theft or possible unauthorized use 
unless you were grossly negligent or fraudulent in the handling of your Account or 
Card. You agree to assist us in determining the facts relating to any theft or possible 
unauthorized use of your Account and to comply with the procedures we may require 
for our investigation. If we have issued you Checks, you must return or destroy your 
Card and/or Checks if we request you to do so.

17. Late Charge.

As allowed by law, we will add a late charge to your account for each billing period 
you fail to make the Required Payment Due by its due date. Our fee for a late payment 
is up to $25.

Your Billing Rights – Keep This Notice for Future Use.

This notice contains important information about your rights and our responsibilities 
under the Fair Credit Billing Act. Notify us in case of errors or questions about your bill. 
If you think your bill is wrong, or if you need more information about a transaction on 
your bill, write us on a separate piece of paper and send to: US Federal Credit Union, 
1400 Riverwood Drive, Burnsville, Minnesota 55337.We must hear from you no later 
than 60 days after we sent you the first bill on which the error or problem appeared. 
You can telephone us, but doing so will not preserve your rights. In your letter, give us 
the following information:

1 800 345-2733      (952) 736-5000
www.usfed.org

Federally Insured by NCUA.

730-8.10

®

Visa
Agreement

US Federal Credit Union

US Federal Credit Union Visa Agreement

In this Agreement the words “we,” “us” and “ours” means US Federal Credit Union. 
The words “you” and “your” mean each and all of those who apply for a credit card 
account. “Account” means your Visa Classic, Savings Secured, Gold, or Platinum credit 
card account with us. “Card” or “Cards” means the Visa Classic, Savings Secured, Gold or 
Platinum credit card and any duplicates and renewals we issue. Card or Cards also refers 
to any Convenience Check(s) or other credit devices issued to you in connection with 
your Account. “Convenience Check(s)” or “Check(s)” means the checks issued to you in 
connection with your account. By keeping the Visa Card, signing it, using or permitting 
another to use it, you agree to all of the terms and conditions of this Agreement.

1. Responsibility.

(a) Card Issuance. If we issue you a Card, you agree to repay all debts and the interest 
charge arising from the use of the Card and the Card Account. For example, you 
are responsible for charges made by yourself, your spouse and minor children. 
You are also responsible for charges made by anyone else to whom you give the 
Card, or your Card number to, and this responsibility continues until the Card is 
recovered. You cannot disclaim responsibility by notifying us, but we will close the 
account for new transactions if you so request and return all Cards. Your obligation 
to pay the Account balance continues even though an agreement, divorce decree 
or other court judgment to which we are not a party may direct you or one of the 
other persons responsible to pay the Account. Any person using the Card is jointly 
responsible with you for charges he or she makes, but if that person signs the Card 
he or she becomes a party to this Agreement and is also jointly responsible for all 
charges on the Account, including yours.

(b) Illegal Transactions. US Federal Credit Union Visa Cards may not be used for any 
illegal transactions, including, but not limited to Internet gambling, such as casino-
style gaming, sports betting, and lottery tickets.

(c) Lost or Stolen Reporting. If your card is lost, stolen or misplaced, you must 

contact us immediately. Call (952) 736-5053 or 1 800 345-2733 between 8:30 
a.m. to 5:00 p.m. Central Time or after hours at 1 800 543-5073.

 
2. Credit Limit.

Your “Credit Limit” is the maximum amount of Purchases and Cash Advances that 
you are authorized to make with your Card. If we approve your application, we will 
establish a self-replenishing credit line for you and notify you of its amount when we 
issue the Card. You agree not to let the Account balance exceed this approved Credit 
Limit. Each payment you make on the Account will restore your Credit Limit by the 
amount of payment, which is applied to principal. You may request an increase in 
your Credit Limit by written application to us or by using our ExpressFoneSM/Internet 
BranchSM service, both of which must be approved by our loan officer. By giving you 
written notice our loan officer may reduce your Credit Limit from time to time, or with 
good cause, revoke your Card and terminate this Agreement. Good cause includes 
your failure to comply with this Agreement, or our adverse reevaluation of your credit 
worthiness. You may also terminate the Agreement at any time, but termination 
by either of us does not affect your obligation to pay the Account balance. The Card 
remains our property and you must recover and surrender to us all Cards upon our 
request and upon termination of the Agreement.

3. Using the Card.

You can use your Card to make purchases at approved Visa plan merchants, pay bills 
per your authorization or get cash advances. In order to obtain a cash advance of 
available funds, you can present your Card to us or to another financial institution, 
and sign the cash advance draft. You may also obtain a cash advance by using your 
Personal Identification Number (PIN) in conjunction with the Card in an automated 
teller machine (ATM) or other type of electronic terminal that provides access to the 
Visa system. You agree that charges imposed by third parties for use of their ATM 
facilities will be added to your Account balance as a cash advance. The monthly 
statement will identify the merchant, electronic terminal or financial institution at 
which transactions were made, but sales, cash advance, credit or other slips cannot 
be returned with the statement. You will retain the copy of such slips furnished at 
the time of the transaction in order to verify the monthly statement. We may make a 
reasonable charge for photocopies of slips you request.

4. Using the Convenience Checks.

You may use your Checks the way you use regular checks; however, you cannot use 
a Check to pay any amount you owe under this Agreement or for repayment of any 
US Federal Credit Union loan account. Each Check we pay will create a cash advance 
against your Account. We will pay each Check you write unless:(a) in paying the 
Check, your unpaid balance would exceed your Credit Limit; (b) you are in default or 
your right to use your Account is cancelled or suspended; (c) the Check is signed by 
someone other than you; or (d) your account is not activated.

5. Stop Payments on Checks.

If you do not want to pay a Check, you can ask us to stop payment if the check has 
not been paid. Your stop payment order can be given by phone or mail. For more 
information call (952) 736-5000 or 1 800 345-2733 or write to us at 1400 Riverwood 
Drive, Burnsville, MN 55337. To process your request we need your account number 
and date of the check, the name of the payee and the amount of the check. We do not 
have to honor any stop payment request unless we have a reasonable opportunity 
(usually 24 hours) to act before the check is paid. Your written order will be effective 

for six months unless you revoke it in writing. If your stop payment order is given by 
phone, it is binding on us for only fourteen days unless we receive written confirmation 
of the order from you within that period. We will not be liable in any way for any stop 
payment request that we honor nor will we be liable in any way for our failure to honor 
any such request if we used ordinary care.

6. Statements and Payments.

(a) Statements.  If your Account has a balance, we will mail you a Statement at the 
end of each Billing Period. “Billing Period” means the days between the statement 
date shown on the last Statement we sent you and the statement date on your 
current Statement. Your Statement will include your previous balance, the current 
transactions on your account, the unused credit available under your Credit Limit, the 
new balances of purchases and cash advances, the new balance, the Total Interest 
Charges, other billed fees, and the Required Payment Due. Every month, you must 
pay at least the Required Payment Due by the payment due date. You may of course, 
pay more frequently, pay more than the Required Payment Due or pay the total new 
balance in full.

(b) Minimum Payment. The Required Payment Due will be either (i) 3% of your 

new balance or $20, whichever is greater for Visa Classic, Savings Secured and 
Gold cards; or (ii) 2% of your new balance or $20, whichever is greater for Visa 
Platinum cards; or (iii) your total new balance, if it is less than $20; or (iv) any 
portion of the Required Payment Due shown on prior statement(s) which remain 
unpaid. Credit vouchers are not considered a payment. They reduce your balance. 
In addition, at any time your new balance exceeds your Credit Limit, you must 
immediately pay the excess upon our demand. We will apply your payment first to 
the interest charge, then to any unpaid fees, then to the principal balance.

(c) Payments. You can make payments on your Account in person at one of our offices 
during business hours, at a night depository at one of our offices, by U.S. Mail, or 
other approved means such as telephone or electronically. We use the Central Time 
zone to base the time a payment is made.

7. Interest Charges.

(a) Purchases. You have a 25-day grace (no INTEREST CHARGE) period on your new 
purchase balance. You also have a 25-day grace (no INTEREST CHARGE) period on 
your new purchases if you paid the total new balance for purchases on your last 
Statement on or before the end of the grace period (due date) or if you did not have 
a purchase balance on your last Statement. The grace period starts on the Statement 
closing date. If you do not pay the total new balance for purchases by the end of the 
grace period, you forfeit the 25-day grace period and INTEREST CHARGES will be 
imposed on the unpaid purchase balance from the first day of the next billing cycle 
and on new purchases from the date they are posted to your account.

(b) Cash advances. Cash advances are always subject to an INTEREST CHARGE from the 

date they are posted to your Account.

(c) Calculating the Average Daily Balance.  To get the “Average Daily Balance,” we 
take the beginning balance of your account each day, add any new purchases and 
advances, and subtract payments or credits, and unpaid interest charges. This gives 

us the daily balance. Then we add up all the daily balances for the billing cycle 
and divide the total by the number of days in the billing cycle. This gives us the 
“Average Daily Balance” to which the periodic rate is then applied.

(d) Interest charges for Visa Classic and Visa Savings Secured Cards. To figure 

and impose an INTEREST CHARGE, we will apply a monthly periodic rate of 1.16%, 
which is an ANNUAL PERCENTAGE RATE OF 13.99%, to the average daily principal 
balances of purchases and cash advances in your account during the billing cycle 
covered by the Statement.

(e) Interest charges for Visa Gold Card. To figure and impose an INTEREST CHARGE, 
we will apply a monthly periodic rate of 1.00%, which is an ANNUAL PERCENTAGE 
RATE OF 11.99%, to the average daily principal balances of purchases and cash 
advances in your account during the billing cycle covered by the Statement. 

(f) Interest charges for Visa Platinum Card. To figure and impose an INTEREST 
CHARGE, we will apply a monthly periodic rate of .83%, which is an ANNUAL 
PERCENTAGE RATE of 9.99%, to the average daily principal balances of purchases 
and cash advances in your account during the billing cycle covered by the 
Statement. 

(g) Promotional Rate Offers. At our discretion, we may offer you a promotional 
annual percentage rate for all or a part of the purchase and/or cash advance 
balance. The period of time for which the promotional rate applies may be limited. 
We may also offer you a promotional annual percentage rate to encourage specific 
transactions, such as transferring balances from accounts you have with other 
creditors. Any promotional rate offer will be subject to the terms of the offer and 
this Agreement.

8. Security Interest.

(a) Visa Savings Secured. We will also take a security interest in your Share, Preferred 
and Money Market Savings, if you sign a separate Security Agreement pledging 
the funds in those accounts.

(b) Visa Classic, Gold, and Platinum Cards. To secure your account, you grant us 
a purchase money security interest under the Uniform Commercial Code on any 
goods you purchase through the account. If you default, we will have the right to 
recover any of those goods, which have not been paid for through our application 
of your payments in the manner described in paragraph 6.

9. Other Charges.

We reserve the right to make a charge for original and copies of drafts you may request 
and for other services as set forth below. The following other charges (fees) will be 
added to your Account, as applicable:

Copy of Charge Slip ............................................................................................ $  5.00
Quick Card Issue  ................................................................................................ $35.00
Return Check Fee (Drawn on personal account at another  
financial institution) ...............................................................................up to $25.00
Card Replacement Fee ....................................................................................... $15.00

Convenience Check Copy ................................................................................... $  5.00
Stop Payment Fee (Convenience Check) ........................................................... $10.00
Returned Convenience Check (Inactivated/Declined/NSF Fee) ....................... $  4.50
Returned Statements ......................................................................................... $10.00

10. Returns and Adjustments.

Merchants and others who honor the Card may give credit for returns or adjustments, 
and they will do so by sending a credit slip, which will be posted to your account. 
If your credits and payments exceed what you owe us, we will hold and apply this 
credit balance against future purchases and cash advances, or if it is $1 or more, 
refund it on your written request or automatically after sixty days.

11. Foreign Transactions and Fees.

Purchases, cash advances and credit vouchers made in foreign countries and foreign 
currencies will be billed to you in U.S. dollars. The conversion rate to dollars will be 
(i) a rate selected by Visa from the range of rates available in wholesale currency 
markets for the applicable central processing date, which rate may vary from the rate 
Visa itself receives, or (ii) the government-mandated rate in effect for the applicable 
central processing date. Visa will charge an International Service Assessment (ISA) 
fee on all international purchase and cash disbursement transactions regardless of 
whether or not a currency conversion is involved. There are two categories for ISA fee 
charges: “Multi Currency” or “Single Currency.”

(a) Multi Currency is where you use your Card to make a transaction in a foreign 

country and the merchant accepts the transaction in non-U.S. currency. Visa then 
converts the currency during settlement to U.S. currency so the transaction can 
be posted to your Card Account. The Visa ISA fee for Multi Currency transactions is 
1% of the transaction amount.

(b) Single Currency is where you use your Card to make a transaction in a foreign 

country and the merchant accepts the transaction in U.S. currency rather than the 
currency of the foreign country. The Visa ISA fee for Single Currency transactions is 
.8% of the transaction amount.

The Visa ISA fee is shown on your Card Statement as a “Card Currency Conversion Fee.”

12. Plan Merchant Disputes.

We are not responsible for the refusal of any plan merchant or financial institution 
to honor your Card. Subject to your rights under the Federal Fair Credit Billing Act 
(described in the notice entitled Your Billing Rights – keep this notice for future 
use) or other applicable law, we have no responsibility for merchandise or services 
purchased under the Account and you agree to pay us for all purchases made, even 
though a dispute may arise with respect to such purchases.

13. Default.

You will be in default if you fail to make any Required Payment Due by the due date 
specified on your Statement. You will also be in default if your ability to repay us is 
materially reduced by a change in your employment, an increase in your obligations, 
bankruptcy or insolvency proceedings involving you, your death or your failure to