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what you believe is wrong and why you believe it is a mistake.

You must contact us:
• Within 60 days after the error appeared on your statement.
• At least 3 business days before an automated payment is scheduled, if you 

want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing or electronically. You may 
call us, but if you do we are not required to investigate any potential errors and 
you may have to pay the amount in question.

What Will haPPen aFter We receiVe yoUr letter. When we re-
ceive your letter, we must do two things:
1. Within 30 days of receiving your letter, we must tell you that we received 

your letter. We will also tell you if we have already corrected the error.

2. Within 90 days of receiving your letter, we must either correct the error or 

explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:
• We cannot try to collect the amount in question, or report you as delinquent 

on that amount.

• The charge in question may remain on your statement, and we may continue 

to charge you interest on that amount.

• While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance.

• We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen:
• If we made a mistake: You will not have to pay the amount in question or any 

interest or other fees related to that amount.

•  If  we  do  not  believe  there  was  a  mistake:  You  will  have  to  pay  the  amount 
in  question,  along  with  applicable  interest  and  fees.  We  will  send  you  a 
statement of the amount you owe and the date payment is due. We may then 
report you as delinquent if you do not pay the amount we think you owe.
If you receive our explanation but still believe your bill is wrong, you must 
write to us within 10 days telling us that you still refuse to pay. If you do so, 
we cannot report you as delinquent without also reporting that you are ques-
tioning your bill. We must tell you the name of anyone to whom we reported 
you as delinquent, and we must let those organizations know when the mat-
ter has been settled between us. If we do not follow all the rules above, you 
do not have to pay the first $50 of the amount you question even if your bill 
is correct. 

yoUr  rights  iF  yoU  are  dissatisFied With  yoUr  credit  card 
PUrchases. If you dissatisfied with the goods or services that you have pur-
chased with your credit card and you have tried in good faith to correct the 
problem with the merchant, you may have the right not to pay the remaining 
amount due on the purchase. 
To use this right, all of the following must be true:
1. The purchase must have been made in your home state or within 100 miles 
of  your  current  mailing  address,  and  the  purchase  price  must  have  been 
more than $50. (Note: Neither of these is necessary if your purchase was 
based on an advertisement we mailed to you, or if we own the company that 
sold you the goods or services.)

2. You must have used your credit card for the purchase. Purchases made with 
cash advances from an ATM or with a check that accesses your credit card 
account do not qualify.

3. You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisfied with the purchase, 
contact us in writing or electronically at: Card Services, Pentagon Federal 
Credit Union, Box 456, Alexandria, VA 22313-0456, or online at PenFed.org.
While  we  investigate,  the  same  rules  apply  to  the  disputed  amount  as  dis-
cussed above. After we finish our investigation, we will tell you our decision. 
At that point, if we think you owe an amount and you do not pay, we may report 
you as delinquent.

Information about this card is accurate as of July 2011 but may have changed since then. To find 
out what may have changed, please go to PenFed.org or call 800-247-5626.

Form Police 0104  07/11  POD  FDR M-104374

Police Federal credit Union/ 
Pentagon Federal credit Union
Cardholder agreement and 
disClosure statement

Joint  oPerating  agreement.  Police  Federal  Credit  Union  (Po-
lice FCU) and Pentagon Federal Credit Union (PenFed) are participating 
jointly to provide you with credit card services. The servicing of your ac-
count includes, but is not limited to, statement processing, inquiry pro-
cessing and payment processing, and is administered by PenFed’s Card 
Services department. Your credit report will show Police FCU and Pen-
Fed as the creditor.

deFinitions. The “Card” means the Police FCU credit card which we 
issue to you under this Agreement, and includes any device or check used 
to obtain credit or cash from the account. An Authorized User is an indi-
vidual receiving a Card, but who has no responsibility for payment of the 
Account.  The  words  “you”,  “your”  and  “cardholder”  mean  each  person, 
jointly and individually who holds, signs, retains, uses, or permits others 
to use or sign a card. The words “our”, “we” and “us” mean Police FCU and 
PenFed or any of its assignees. Unless otherwise stated, “Account” means 
your Visa account with us.

1.  agreement.  We  agree  to  extend  credit  to  you  and  advance 
amounts up to your credit limit, but transaction limits may apply. Your 
credit limit is not increased by any credit balance you may have on your 
account. You will sign the back of the Card as soon as you receive it. You 
agree to pay us for credit extended for the use of the Card by you or any 
other cardmember, along with all applicable finance charges, fees and 
insurance, if any apply. By signing, using or permitting others to use the 
Card,  you  agree  to  the  terms  and  conditions  contained  in  this  Agree-
ment, on the Card, on any charge slip resulting from authorized use of 
the Card, on any authorized cash advance slip, and to accept responsibil-
ity for all actions taken with the Card.

2.  credit  limit. You agree to use the Card within the credit limit we 
authorize. You also agree that we can change your credit limit at any time. 
We are not obligated to accept charges that would cause you to exceed your 

authorized credit limit. Any extension of credit to you, made or honored 
by us, shall be at such times and in such amounts and for such purposes as 
to conform to this Agreement, and only when there is no default.

3.  change  in  terms.  You agree that the terms of this Agreement 
are applicable to any cardholder. You also agree that we can change the 
terms of this Agreement at any time by adding, deleting, or modifying any 
provision of the Agreement. 

Termination of the account by you or us will not affect your obligation 
to pay the Account balance plus any finance charge and other charges you 
owe under this Agreement. You are responsible for all transactions made 
to your account after termination, unless the transactions were unauthor-
ized. Should you choose to cancel your Account, the terms in effect at the 
time that you cancel the Account will apply until the outstanding balance 
of the Account is paid in full, unless you are in default. Your card will no 
longer be available for use for new transactions, including purchases, as 
the Account will be closed (if it is not already closed.) . If you do not no-
tify us of your decision to terminate the account by the date stated in any 
notice we provide, or if you notify us but then use the Account after the 
date stated in the notice, you will be deemed to accept all changes to the 
Account’s terms and conditions of this Agreement. 

If you are in default because your payment has not been received with-
in 60 days of the due date, you do not have the right to reject the changes 
we make to this Agreement or the Account’s terms and conditions. 

4. Financial condition change You agree to advise us of any 
change in your financial condition that may affect your creditworthiness 
and  to  provide  us  with  a  current  loan  application  whenever  we  request 
one. You expressly authorize any person, partnership, association, firm, 
corporation or consumer reporting agency, upon our request, to furnish 
us with information concerning you relevant to the review and evaluation 
of this Account. You understand and agree that we may terminate your 
account upon reevaluation of your creditworthiness.

5.  Finance  charges  WILL  BE  IMPOSED  IN  THE  FOLLOWING 
MANNER AND WILL BE IN AMOUNTS NOT IN EXCESS OF THOSE 
PERMIT TED BY LAW:

a. PUrchases. (1) No finance charge will be imposed during the next 
billing cycle (defined as the time interval between regular monthly billing 
statement dates) if you pay the entire new balance shown on the current 
periodic statement and we receive your payment on or before the payment 
due date shown on the statement. (2) In all other cases, a finance charge 
will be imposed based on the average daily balance of all purchases and 
debit adjustments, hereafter referred to as purchases. The average daily 
balance is the sum of all outstanding purchases, which is determined by 
including new purchases and deducting payments or credits and exclud-
ing any unpaid finance charge for your Account on each day of the billing 
cycle divided by the number of days in the billing cycle. A purchase ap-
pearing on the periodic statement is considered a part of the outstanding 
balance from the date of posting. (3) The amount of the finance charge is 
calculated by multiplying the average daily balance for purchases by the 
monthly  periodic  rate.  The  monthly  periodic  rate  is  the  yearly  interest 
rate divided by 12.

b. cash adVances. (1) Finance charges accrue on all cash advance 
amounts from the date charged to your Account and continue so long as 
such amounts remain outstanding. (2) A finance charge will be imposed 
on  the  average  daily  balance  of  cash  advances,  which  is  the  sum  of  the 
cash advances (determined by including new cash advances and deduct-
ing  any  payments  or  credits  and  excluding  any  unpaid  finance  charge) 
outstanding each day during the billing cycle, divided by the number of 
days in the billing cycle. A cash advance appearing on the periodic state-
ment is considered a part of the outstanding balance from the date of post-
ing.  (3)  The  amount  of  finance  charge  is  calculated  by  multiplying  the 
average daily balance for cash advances by the monthly periodic rate.

6. Payments. A payment delivered by regular U.S. mail must be sent to 
the address indicated on your periodic statement. Your payment by mail 
must be a check or money order in U.S. dollars with your account number 
on the check or money order and drawn on a U.S. financial institution, and 
be accompanied by the payment voucher from your statement. Write your 
account number on your check or money order. All such payments will be 
posted to your account as of the date we receive them provided we receive 
them  before  5:00  p.m.  at  the  address  indicated  on  your  periodic  state-
ment.  Payments  received  at  other  locations  or  not  conforming  to  these 
procedures may be delayed in posting, but not more than 5 business days 
from the date of receipt.

PenFed, in its sole discretion, may accept a check for payment on your 
Account even though payment was made before the date of the check or a 
check which has a date more than 6 months old. For the first six months 
all payments received from PenFed members who have held membership 
for six months or less will be credited to your Account as of the date we re-
ceive them, but credit in the amount of the payment will not be available to 
you for 10 calendar days. Payments made electronically through our auto-
mated telephone service, member service representatives, or our website 
will be subject to any processing times disclosed with those payments. 

You agree that any payment larger than the minimum payment due, but 
smaller than the amount necessary to pay off the balance of your account, 
will cause your account to be prepaid to a maximum period of two months 
based on the size of the minimum payment. Your minimum payment due 
is the greater of $15 or 2% of the new balance plus the past due amount, 
if  any,  and/or  all  amounts  in  excess  of  the  authorized  credit  line/limit 
shown on the periodic statement. If the new balance does not exceed $15, 
only the new balance total is due and is shown as the minimum payment 
due. All past due or over limit amounts are due and must be fully paid im-
mediately upon notification. You may, however, pay the total amount due, 
which is shown as the new balance, or you may pay any additional amount 
you wish over the minimum payment due.

If  your  payment  is  not  honored  or  we  must  return  it  to  you  because 
it could not be processed, a charge may be made to your account in the 
amount indicated for “returned payment” on Pentagon Federal’s current 
Schedule of Service Fees brochure. In addition, for the 6 months following 
any such dishonored payment, any payments you make will be credited 
to your account as of the date we receive them, but credit in the amount of 
the payment will not be available to you for 10 calendar days.

You  understand  and  agree  that  payments  will  be  applied  first  to  the 
card  balance  bearing  the  highest  rate  of  interest,  then  to  each  succes-
sive balance bearing the next highest rate of interest until the payment 
is exhausted. You understand and agree that payments will be applied in 
the following order: (1) late payment fee; (2) finance charge; (3) annual 
membership fee (if any); (4) credit life fee (if any); (5) previous balance 
cash advances; (6) previous balance purchases; (7) new cash advances; 
and (8) new purchases.

  7.  deFaUlt.  You will be in default if you fail to make any payment on 
time, if you exceed the credit limit established for the Account, if you be-
come insolvent or file bankruptcy, if you become incompetent or die, if a 
judgment or garnishment should be issued against any of your property 
including any of your Accounts with us, if we in good faith consider our or 
your obligations or your ability to repay or perform your obligations with 
us unsafe or insecure, or if you fail to live up to any of your other agree-
ments with us, to include any PenFed policy or procedure. Subject to law, 
if you default on this Agreement, we can, without giving anyone notice, 
demand immediate payment of the remaining balance due including but 
not limited to any unpaid finance charges, late fees and any other charges 
due under this Agreement. You also agree our obligation for further cred-
it extensions shall immediately end and we may terminate your Account 
without  further  notice  to  you.  We  can  do  this  if  you  make  any  false  or 
misleading statements on your requests for an advance, if you die, file for 
bankruptcy or if any other creditor tries to seize your property. 

If  your  required  minimum  payment  has  not  been  received  within  60 
days  of  the  due  date,  any  balance,  including  a  balance  transfer  with  a 

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promotional  rate,  will  increase  to  the  Penalty  Annual  Percentage  Rate 
(Penalty  APR).  See  Section  10  below  for  details  of  the  Penalty  APR.  If 
collection is necessary, you agree to pay all costs of collection, including 
attorney’s fees and court costs, in an amount not more than 25 percent of 
the balance due.

8.  late  Payment  Fees.  You will pay a late payment fee if the Mini-
mum Payment Due is received 10 or more days past the due date. 

9. Variable rates. One or more APRs that apply to your account may 
vary with changes to the Prime Rate, which means your rate can increase. 
We calculate the APR by adding a margin to the Prime Rate published in 
The Wall Street Journal. If The Wall Street Journal stops publishing the 
Prime Rate, we will select a similar reference rate and inform you on your 
billing statement or through a separate notice. The “Prime Rate” is the 
highest (U.S.) Prime Rate published in the Money Rates section of The 
Wall Street Journal. A margin is the percentage we add to the Prime Rate 
to calculate the APR. Twice a year, on the Tuesday in the last full week 
before January 1 and the Tuesday in the last full week before July 1, we 
determine what the Prime Rate is, as published in the Wall Street Jour-
nal. We then add a margin to the Prime Rate to get the APR. If the APR 
increases, you will have to pay a higher periodic finance charge and may 
have to make a higher minimum payment. 

Visa Platinum APR: Prime plus 10.74%
Visa Gold APR: Prime plus 9.24%
Visa Classic APR: Prime plus 10.74%

10. Penalty annUal Percentage rate. If your required mini-
mum payment is not received within 60 days of the due date, your Account 
is  subject  to  change  to  a  Penalty  APR.  The  Penalty  APR  will  remain  in 
place  until  you  make  three  consecutive  payments  on  or  before  the  date 
that each payment is due. In addition, your balance transfer rate for any 
outstanding balance transfer amounts will increase to the Penalty APR. 
After  three  consecutive  months  of  on-time  payments,  the  rates  will  be 
reduced to the rates that applied prior to the increase, unless the tempo-
rary promotional rate has expired or the index for the variable rate has 
changed. 

11. Promotional annUal Percentage rate. At our option a 
special promotional rate may be offered from time to time. The specific 
terms will be provided at the time of the offer. Generally, the promotion-
al  APR  will  only  apply  to  select  transactions  (i.e.  purchases  or  balance 
transfers)  during  the  promotional  period.    The  APR  rates  for  all  other 
transactions, not outlined in the promotion as eligible for the promotional 
APR, will remain unchanged.  If your required minimum payment is not 
received  within  60  days  of  the  due  date,  any  promotional  APR  and  the 
periodic rate for purchases,  cash advances, and balance transfers will in-
crease to the Penalty APR until 3 consecutive payments are made on time.

12. accoUnt closUre. You or anyone jointly liable for the Account 
may terminate the Account at any time by notifying us orally or in writing. 
However,  this  will  not  relieve  you  or  any  of  the  other  joint  owners  from 
liability for the repayment of any obligations arising from the use of the 
Account. In addition, recurring charges from a third party vendor/mer-
chant will be charged to your account, even though you have requested 
cancellation from PenFed. You must cancel the recurring charge with the 
third party vendor/merchant. Upon receipt of your notice, we may close 
your Account or suspend your account privileges at any time without prior 
notice. You must return all of the Cards to us upon request.

13.  third  Party  disclosUre.  We  may  disclose  information  to 
third  parties  about  your  account  in  order  to  advise  third  parties,  such 
as credit reporting agencies or merchants of the existence or condition 
of your Account, to evaluate your current credit worthiness or as other-
wise provided by law. 

14. To protect us if you are in default on any credit extended or cash ad-
vanced under this account, you pledge all of your shares, deposits, pay-
ments and dividends which may be received, whether held jointly or in-
dividually, up to the amount of your outstanding balance. The foregoing 
pledge includes the right to apply funds available to you in any jointly held 
account on your date of death. This does not include your individual re-
tirement account (IR A). We may take all the shares needed by us to repay 
your credit extension or cash advance. If it is necessary to take all of your 
shares for the payment of this account, you understand your membership 
in PenFed may end. Collateral securing other loans with the credit union 
may also secure this loan. 

15. card dishonor. If a merchant refuses the Card, we will not have 
any liability or responsibility. No cash refund will be made to or accepted 
by you with respect to any adjustment for goods or services purchased. 
All adjustments will be made by credit to your PenFed account by a prop-
erly executed credit voucher issued by the merchant.

16.  illegal  card  Use.  You  agree  that  illegal  use  of  your  Card  by 
cardholders(s) will be deemed an action of default and/or breach of con-
tract and your account and other related services may be terminated at 
our discretion. You further agree, should illegal use occur, to waive any 
right to sue PenFed for such illegal use or any activity directly or indi-
rectly related to it. You also agree to indemnify and hold PenFed harm-
less from any suits or other legal action or liability, directly or indirectly, 
resulting from such illegal use. 

17. aUthorized User. You may request us to issue a Card to an in-
dividual  who  has  no  financial  responsibility  under  this  Agreement.  An 
Authorized User has the same access to your Account as you do, subject 
to any limitations we may impose. An Authorized User has no authority 
to  add  or  delete  Cardholders,  request  a  replacement  Card  or  terminate 
or modify this Agreement. You may terminate an Authorized User’s au-
thority to access your Account at any time. To do this, you must return 
the  Card  to  PenFed.  You  agree  that  you  are  responsible  for  all  charges 
and cash advances made by an Authorized User, including charges made 
before the Card is returned, recurring charges, or charges made without 
the use of the Card initiated by the Authorized User after termination of 
the Authorized User’s access.

18. issUance/Use oF card. Upon receipt of the Card(s) you and all 
other cardholders agree that you will sign the signature panel on the back 
of the Card(s). The Card remains the property of Pentagon Federal Credit 
Union and may be revoked without notice at any time. The Card must be 
surrendered  to  us  upon  demand  or  revocation.  If  we  employ  an  agent  to 
obtain the Card your Account will be charged with any related fees. No ex-
pired, revoked or otherwise invalid Card shall be used to obtain or attempt 
to obtain credit. You will remain responsible to pay the amount you owe us 
according to the terms of this Agreement. Cancellation of the Account will 
also terminate any other products or services offered in conjunction with 
it. However, recurring charges from a third party vendor/merchant will be 
charged to your Account, even though you have requested cancellation. You 
must cancel the recurring charge with the third party merchant/vendor. 

19. issUance/Use oF checks. If we issue you checks, these checks 
are treated as cash advances when they are used and presented for pay-
ment. We may refuse to issue or reissue and may also terminate, limit or 
modify the use of the checks without notice to you, and you agree to sur-
render the checks upon our demand or upon learning of our cancellation 
or withdrawal of the checks. Use of checks or other methods of access for 
kiting or similar activity is an action of default. The checks at all times re-
main the property of PenFed and we may repossess them without the use 
of court process. All of the terms and conditions of this Agreement apply 
to the use of the checks. Only check blanks and other methods authorized 
by PenFed now and in the future may be used to obtain funds from your 
Account.  If  so  authorized  by  PenFed,  your  use  of  a  personal  identifica-

tion number (PIN) for such purpose shall constitute your signature. Paid 
checks become our property and will not be returned to you. Copies may 
be provided, if requested, for a nominal fee for each item. Should we de-
cline to pay any check, or if you instruct us not to pay a check, PenFed 
shall not be liable, except for gross negligence, for any action it takes re-
garding payment or nonpayment of a check. If we decline to pay a check, a 
charge may be made to your account in the amount indicated on our cur-
rent Schedule of Service Fees brochure, which is available at any branch 
office, on request, or at PenFed.org. You will not date any check later than 
the date that you write it. If you do and the check is presented for payment 
before its date, PenFed, in its sole discretion may return it unpaid, or pay 
it. If we pay it, we will charge the Account. PenFed may, in its sole discre-
tion, pay a check which has a date more than six months old.

20. annUal Fee. you may be required to pay a nonrefundable annual 
fee for each Account you have with us for which a Card is issued. You will 
pay only one annual fee, even if more than one Card is issued for your 
Account. The fee will be charged annually to your Account. This charge 
will appear on your periodic statement for the billing cycle when it first 
becomes effective. 

22. Foreign transactions. Purchases and cash advances made 
in  foreign  currencies  will  be  debited  from  your  account  in  U.S.  dollars. 
The exchange rate between the transaction currency and the billing cur-
rency used for processing international transactions is either a wholesale 
market rate or the government mandated rate in effect one day prior to the 
date processed by Visa plus an international transaction fee of 2% , wheth-
er originally made in U.S. dollars or converted from a foreign courrency. 

22. debt Protection Plan. Your purchase of the Debt Protection Plan 
(“Plan”) is optional. Whether or not you purchase this protection will not af-
fect your application for credit or the terms of any existing credit agreement 
you have with PenFed. If you do purchase this Plan you may cancel it at any 
time by notifying us in writing. You understand that you may rescind this plan 
within 30 days after the date your Plan becomes effective. If you rescind, any 
premiums you have already paid will be credited to your account. We can ter-
minate this Agreement by giving you notice at least 30 days in advance of the 
termination. You understand that the Plan protects only you as the primary 
Member-Borrower against protected events while you are enrolled in the Plan. 
Co-borrowers, co-signers, guarantors and additional card holders are not eli-
gible for protection. The premium, method of calculation and assessment are 
subject to change. If these terms change we will provide written notice before 
the  change  goes  into  effect.  Premiums  will  accrue  on  a  daily  basis  and  will 
be billed to your account monthly. Complete details of this optional Plan are 
included in The Debt Protection Plan Program Agreement which you will re-
ceive upon enrollment.

23.  traVel  accident  insUrance. We agree to provide you with 
Travel Accident Insurance at no direct cost to you. You, your spouse and 
unmarried dependent children will be automatically insured against ac-
cidental  bodily  injuries  or  death  while  riding  in  any  aircraft  or  land  or 
water  conveyance  operated  by  a  common  carrier  licensed  to  carry  pas-
sengers for hire provided the full travel fare(s) has been charged to your 
Account. Death benefits will be paid to the estate of the insured; all other 
benefits will be paid to the insured. This insurance is subject to cancella-
tion without prior notice. You understand and agree that the Certificate 
of Insurance controls all insurance terms and conditions to the exclusion 
of any statements made in this Agreement regarding limitations, exclu-
sions, and claims procedures.

24.  assignability  oF  accoUnt.  You  agree  that  PenFed  may  at 
any time sell, transfer or assign your account.

25. lost/stolen card. You are responsible for the possession and 
use of the Card and must maintain the confidentiality of the PIN we may 
assign you. You will notify us at once if you believe your Card has been lost 

or stolen, or if you have reason to believe the Card is being used without 
your permission. You may notify us by calling 800-556-LOST or 402-399-
3600 collect from overseas, or by writing to us at Card Services, Pentagon 
Federal Credit Union, Box 247027, Omaha, NE 68124-7027.

26. liability For UnaUthorized Use. You are liable for all autho-
rized use of any Card issued under the Agreement regardless of the credit 
limit or the party using it. You agree to notify us immediately (using the 
contact  information  listed  in  “Lost/Stolen  Card”,  above.  if  you  suspect 
unauthorized use of the Card, and to cooperate with us in the recovery of 
any amounts advanced based on unauthorized use. You will not be liable 
for any unauthorized use of the card.

27.  statements.  We  will  bill  you  monthly,  on  a  date  selected  by  us, 
for amounts due under this Agreement. If you elect to receive your credit 
card statement electronically, you will receive an email alerting you when 
your statement is ready to be viewed online. Failure to receive a monthly 
statement or electronic statement notification does not relieve you from 
making any required minimum payment. Upon receipt of each periodic 
statement,  you  should  examine  it  and  immediately  notify  us  in  writing 
of  any  transaction  you  believe  to  be  in  error.  If  your  Account  is  a  joint 
account, we can send statements and notices to either of you. You agree 
to notify us promptly of any change in your name, address, or email ad-
dress.

28. Payment skiP oPtion. At our option, we may provide for a pay-
ment skip option, which means that you may be allowed to skip making 
the minimum periodic payment for specified billing cycles. If you accept 
this payment skip option, we will continue to apply the finance charge as 
disclosed above, but no late payment fees will apply to the skipped pay-
ment. For the billing cycle following a skipped payment, all the terms and 
conditions of this Agreement (including minimum periodic payment and 
applicable late payment fees) will continue to apply.

29. other agreements All the terms and conditions of any other 
agreement between us and you and/or any other institution that is part 
of a network of automated teller machines (ATMs) in which we partici-
pate, and any applicable rules and regulations, also apply to use of the 
Card. There may be minimum and/or maximum limits on the amount 
of a cash advance dispensed from electronic terminals which accept the 
Card.  All  of  the  transactions  made  by  electronic  means  are  subject  to 
verification by us, and any checks or other items deposited for collection 
may be deemed to be received and any other transaction may be deemed 
to occur on our next business day. You understand that transactions may 
be limited in some areas. 

You agree that we do not waive our rights under this Agreement if we 
fail to assert them. The Agreement binds and benefits us and our succes-
sors and assigns and binds you, your estate and your personal representa-
tives. 

30. aPPlicable laW This Agreement and your Card and Additional 
Cards, and all questions about their legality, enforceability and interpreta-
tion, are governed by the laws of the Commonwealth of Virginia, USA.

yoUr billing rights (Keep this notice for future use.) This notice tells you 
about your rights and our responsibilities under the Fair Credit Billing Act. 

What to do iF yoU Find a mistake on yoUr statement. If you 
think  there  is  an  error  on  your  statement,  write  to  us  at:  Card  Services, 
Pentagon  Federal  Credit  Union,  Box  456,  Alexandria,  VA  22313-
0456. You may also contact us on the Web via our Secure Online Message 
Center at: PenFed.org 
In your letter give us the following information:
• Account information: Your name and account number.
• Dollar amount: The dollar amount of the suspected error.
• Description of problem: If you think there is an error on your bill, describe