Deserve® EDU Cardholder Agreement 

April 2020 

Deserve® EDU Cardholder Agreement for Cards issued by Celtic Bank 

This Deserve® EDU Cardholder Agreement (“Cardholder Agreement”) outlines the terms and 

conditions under which the Deserve®  EDU Mastercard (the “Card”) is issued to you by  Celtic 

Bank, a Utah-Chartered Industrial Bank, Member FDIC ( “us,” “we,” “our,” or the like). This 

Card is designed specifically for students studying at colleges & universities in the United 

States. Please review this in detail to be sure you understand all of the terms and conditions 

with using this Card. 

There are three main parts to this Cardholder Agreement: Pricing Information, Customer 

Agreement, and Your Billing Rights. The Pricing Information shows the primary pricing 

terms for this Card for new accounts available under this Agreement. The Customer 

Agreement contains important information related to how we will administer the credit card 

program. Plus, any other disclosures or notices that are referenced or issued are part of this 

Agreement. Your Billing Rights summarizes certain rights provided to you by law that are 

related to billing on your Card account (“Account”). 

THIS  AGREEMENT  REQUIRES  CLAIMS  TO  BE  ARBITRATED  AND  FORBIDS 

CLASS ACTIONS UNLESS YOU (1) ARE SUBJECT TO THE PROTECTIONS OF THE 

MILITARY  LENDING  ACT  OR  (2)  EXERCISE  YOUR  RIGHT  TO  REJECT 

ARBITRATION  AS  PROVIDED  IN  THE  ARBITRATION  PROVISION  OF  THIS 

AGREEMENT. 

PRICING INFORMATION 

Interest Rate and Interest Charges

Annual Percentage Rate 

(APR) for Purchases

18.74% (Prime +15.49%), based on your 

creditworthiness when you open your Account.  

This APR will vary with the market based on the Prime 
Rate. 

APR for Balance Transfers N/A (Balance Transfers are not available)

APR for Cash Advances

N/A (Cash Advances are not available)

How to Avoid Paying 

Interest

Minimum Interest Charge

For Credit Card Tips from 

the Consumer Financial 

Protection Bureau 

Your due date is at least 23 days after the close of each billing 

cycle. We will not charge you any interest on purchases if you 

pay your entire balance by the due date each month.

If you are charged interest, the charge will be no less than 

$1.00.

To learn more about factors to consider when applying for 

or using a credit card, visit the Consumer Financial 

Protection Bureau’s website at http://

www.consumerfinance.gov/learnmore

Fees

Annual Fee

Transaction Fees 

None

• Balance Transfer 

• N/A (Balance Transfers are not available) 

• Cash Advance 

• N/A (Cash Advances are not available) 

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Foreign Transactions

• None

Penalty Fees 

• Late Payment 

• Up to $25 

• Over-the-Credit Limit 

• None 

• Returned Payment

• Up to $37

  
  
  
How We Will Calculate Your Balance: We use a method called Average Daily Balance 

(including new purchases). See Customer Agreement for details. 

Billing Rights: Information on your rights to dispute transactions and how to exercise those 

rights is provided in your Agreement. 

Welcome to the Deserve® EDU Card by Celtic Bank! 

CUSTOMER AGREEMENT 

Thank you for opening a credit Card Account with us. This Customer Agreement (“Agreement”) 

contains the terms for your Card. 

Some Definitions. 

The meanings of the terms you see in italics appear in the Glossary Section. We also have links 

to certain terms and definitions.   

To make the Agreement easy to understand, we will also use the following personal pronouns 

"You,” “your,” and “yourself” mean each applicant for the Account; any person responsible for 

paying the Account; and anyone You authorize to use, access or service the Account.  

 “We,” “us,” “our,” “Celtic Bank” means Celtic Bank, a Utah-Chartered Industrial Bank, 

Member FDIC; and its agents, authorized representatives, successors, and assignees.  All 

Deserve cards are issued by Celtic Bank. 

Things You Should Know About This Card 

How are the Balance and Interest Charges calculated? 

We use the Average Daily Balance Method (Including Current Transactions). 

We figure the interest charge on your Account by applying the periodic rate to the “average daily 

balance” of your Account. To get the “average daily balance” we take the beginning balance of 

your Account each day, add any new purchases/fees, and subtract any unpaid interest or other 

finance charges and any payments or credits. This gives us the daily balance. Then, we add up all 

the daily balances for the billing cycle and divide the total by the number of days in the billing 

cycle. This gives us the “average daily balance.” 

How is your Variable APR Calculated? 

• Your variable Annual Percentage Rate (APR) is calculated by adding a margin (currently 

15.49%) to the Prime Rate. 

• We use the Prime Rate from the rates section of the Wall Street Journal, published two 

business days before the end of the Billing Cycle. 

Your Daily Periodic Rate (DPR) is 1/365th of the corresponding APR.  

If the Wall Street Journal does not publish a rate on that day, we will use the Prime Rate for the 

previous business day. If the Wall Street Journal is no longer published, we may use the Prime 

Rate from any other newspaper. Or, we may choose to use a different, similar published rate. 

If the Prime Rate increases, Variable APRs will increase. In that case, you may pay more interest 

and may have a higher payment or balance due. When the Prime Rate changes, the resulting 

changes to Variable APRs take effect as of the first day of the next Billing Cycle. 

How can I avoid paying Interest Charges? 

If you pay your statement’s “New Balance” in full by the due date, we will not charge interest on 

any new transactions that post to the Purchase balance. If you have been paying your account in 

full with no interest charges, but then you do not pay your next “New Balance” in full, we will 

charge interest on the portion of the balance that you did not pay. 

How is the Interest Charge applied? 

Interest charges accrue from the 1) date of the transaction, 2) date the transaction is processed, or 

3) first calendar day of the billing period. Interest charges accrue on every unpaid amount until it 

is paid in full. This means you may owe interest charges even if you pay the entire “New 

Balance” one month, but did not do so for the previous month. Unpaid interest charges are added 

to the proper segment of your Account. However, we reserve the right to not assess interest 

charges at any time. 

Can You Change My Account Terms? 

Although we don’t plan to, we can change some terms of your Account as permitted by law. If 

we do change any of the terms in this Cardholder Agreement, we will send you notice before 

doing so. Please review this Cardholder Agreement in full to be sure you understand the current 

terms for your Card. 

Your APR, daily periodic rate, and interest charges will change if the Prime Rate changes. 

Account Documents. 

Your Account with us is governed by the following documents: 

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this document; 

all Statements; 

any Privacy Notices describing our limitations on sharing information about you with 

others; 

any Card benefits brochure which describes benefits provided by the Payment Card 

Network for your Card and Account. The most current version of your Card benefits 

brochure will replace all prior versions; 

all disclosures and materials provided to you before or when you opened your Account, 

including Truth in Lending Disclosures; 

all other documents and disclosures relating to your Account including those provided 

online; and 

any future changes we make to any of the above documents. 

Please read these carefully and keep them for future reference. An image of any of these can be 

used instead of the original.  

New Offers. 

In the future, we may make new offers to you or forward offers from others that we think you 

might be interested in. These offers may have different terms and documentation which will be 

provided when we make you the offer. If you accept the offer, all previously disclosed terms will 

still apply except as modified by the offer. 

For more information about what we and our service providers may share and how to opt out, 

please review the Privacy Notice.  You can see how we and our service providers collect, use and 

store your data in our Privacy Policy.   

Consent to Electronic Documents. 

We are committed to offering services to You in a convenient, controlled, and secure manner. 

Therefore, the online Card application and approval process has been designed around the 

expectation that all documents and information required to be provided to You will be provided 

electronically. We may still deliver paper documents and if we do so, we are not waiving any of 

these rights. By proceeding with the online application or activating your Card, you agree to the 

terms detailed in our Electronic Consent Policy, found at www.deserve.com/electronic-consent-

policy, as amended from time to time. Please review this Policy to ensure you understand and 

agree with all of the terms; while we have summarized our terms and conditions here, the 

Electronic Consent Policy details all of Your and Our rights and obligations. If at any time after 

you submit the application you change your mind and wish to no longer receive documents and 

information electronically, please notify us as detailed in the Electronic Consent Policy. 

Understand that this may result in an adverse decision on your Application. 

Account Information. 

We need information about you to manage your Account. The information may include: 

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your legal name; 

a valid U.S. mailing address and residential address (if different); 

your date of birth; 

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your Social Security Number, Passport Number, and/or other government identification 

number, if available; 

your telephone number(s); 

your employment, income, and asset information; 

your educational history and information; 

your citizenship status and information; and 

other related information as deemed necessary. 

You must tell us when this information changes. Please update your address in the manner 

provided on your Statement. You may also update some of this information by logging onto your 

Account on our website or by calling one of our representatives at the telephone number 

provided on your Statement or on the back of your Card. We may require you to provide 

additional documents that are acceptable to us to verify this information or any changes. We 

maintain the right to restrict or close your Account if your information cannot be verified or if 

you do not provide additional information as requested. 

You also give us permission to verify or research, with a third party, the information you provide 

to us. This permission includes, without limitation, verifying or researching your information 

with SheerID, LexisNexis (or similar), United States Department of Homeland Security, and the 

United States Department of the Treasury. 

Credit Limit. 

When you open your Account, you will receive your credit limit. This will also appear on your 

Statements. We might also refer to your credit limit as your credit line. 

You are responsible for keeping track of your Account balances and your available credit limit. 

Do not allow your Account to go over any credit limit, as the transaction could be declined or 

your credit score could be adversely affected. We may still honor transactions above your credit 

limit, but our honoring of these transactions will not increase your credit limit. We may also 

increase, decrease, restrict, or cancel your credit limit at any time. This will not affect your 

obligation to pay us. 

Using Your Account. 

You promise to follow the terms of this Agreement as long as your Account remains open or has 

a balance. Please sign the Card immediately when you receive it. The Card is valid during the 

dates provided on the front. The Card is our property, and you will return it to us or destroy it if 

we ask. You will take reasonable steps to prevent the unauthorized use of your Card and 

Account. 

We are not responsible if anyone refuses to accept your Card for any reason. Also, we may reject 

any transaction for any reason. Unless we tell you otherwise, we will bill each transaction to the 

applicable Segment of your Account and apply it against your available credit limit for the 

Account and Card for that Segment in each Billing Cycle. 

You must not use, or try to use, the Card for any Internet gambling transactions or transactions 

that are illegal or not permitted by us. You will still be responsible for such transactions if you 

do. In addition, these transactions will be subject to this Agreement, and you might have to 

reimburse the Payment Card Network and us for all damages and expenses. 

From time to time, due to circumstances beyond our control (such as system failures, fires, 

floods, natural disasters, or other unpredictable events) our services might be unavailable. When 

this happens, you might be unable to use your Card or obtain information about your Account. 

We will not be responsible or liable if this happens. 

Your Promise to Pay. 

You promise to pay us all amounts due on your Account. This includes amounts where you did 

not sign a purchase slip or other documents for the transaction. If you use your Card number 

without presenting your actual Card (including without limitation mail, telephone, or internet 

purchases), this will be treated the same way as if you used the Card in person. If you let 

someone else use your Card, you are responsible for all transactions that person makes. Your 

promise to pay us will apply to your estate if you die. 

Statements. 

We will send you one Statement for all Cards on your Account unless the law does not require or 

permit us to send a Statement. Statements will be sent at the end of each Billing Cycle when your 

Account has a debit or credit balance of more than $1.00, or if we have charged any Interest 

Charges to your Account. Your Statement will show all transactions billed to your Account 

during the Billing Cycle along with other important Account information. 

Disputed Transactions. 

You must inspect each Statement you receive and tell us about any errors or questions you have 

as described in the “Billing Rights Summary” part of your Statement and other Truth in Lending 

Disclosures. If you do not notify us as provided in those disclosures, we may assume that all 

information in the Statement is correct. 

If you dispute a transaction made by you or someone else on your Account, and we later credit 

your Account for all or part of the disputed amount, you give us all of your rights against that 

other person. You also will: 

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give us any merchandise or other purchases you received in connection with the disputed 

amount if we ask; 

not pursue any claim or reimbursement from the merchant and that other person; and 

help us pursue and get reimbursement from the merchant and that other person. Your help 

includes giving us documents that we ask for and that are acceptable to us. 

Interest Charges and Fees. 

We will charge Interest Charges and Fees to your Account as disclosed to you in your Statements 

and other Truth in Lending Disclosures. In general, Interest Charges begin to accrue from the day 

a transaction occurs. However, we will not charge you interest on any new balances posted to the 

purchase Segment of your Account provided you have paid your previous balance in full by the 

due date. 

We will treat the following Fees as purchase transactions unless otherwise specified below. These 

Fees apply to your Account only if they are provided in your Truth in Lending Disclosures. We 

may increase your Interest Charges and Fees as described in the Changes to Your 

Agreement section or in your Truth in Lending Disclosures. 

Late Payment Fee. We may charge you this Fee if we do not receive your payment in time for 

us to credit it by the due date shown on your Statement. 

Overlimit Fee. You will not have a fee for going over your credit limit, but your credit score 

may be adversely affected and the transaction may be declined, depending on the amount of the 

overage. 

Returned Payment Fee. We may charge you this Fee each time any payment you make to us is 

not paid by your financial institution for any reason, even if that institution later pays it. 

Expedited Payment Fee. We may charge you this Fee each time you request to make a payment 

over the phone. Before we charge you this fee, we will notify you of the amount and provide an 

opportunity to opt out of this service. 

Copying Fee. We may charge you a Fee for copies of transaction documents or Statements 

unless they are required to resolve a billing dispute. 

Express Delivery Fee. We may charge you this Fee each time you request express delivery of 

any Account documentation. Before we charge you this fee, we will notify you of the amount 

and provide an opportunity to opt out of this service. 

Balance Transfer Fee. Balance Transfers are not available for your Card. 

Cash Advance Fee. Cash Advance is not available for your Card. 

Foreign Transaction Fee. We do not charge a fee for foreign transactions. 

Transactions Made in Foreign Currencies: If you make a transaction in a foreign currency, the 

Payment Card Network will convert it into a U.S. dollar amount. The Payment Card Network 

will use its own currency conversion procedures. The conversion rate in effect on the processing 

date may differ from the rate in effect on the transaction date that appears on your Statement. We 

do not adjust the currency exchange rate or charge any currency conversion Fees. 

No Warranties. 

Except as otherwise provided in the “Billing Rights Summary” part of your Statements, we are 

not responsible for any claim you might have regarding the purchases of goods or services made 

with your Card. 

Merchant Refunds. 

If you are entitled to a refund for goods or services purchased with your Card, you will accept 

these refunds as credits to the purchase Segment of your Account. We do not control when a 

merchant sends us your refund. We will also have a reasonable amount of time after we receive 

your refund to process it. 

Minimum Payment. 

Your Statement will provide instructions for making payments, including the amounts due and 

the due date for receiving your payment. If applicable, your Statement will also include a 

minimum payment amount. To avoid a Late Payment Fee, you must pay us at least this minimum 

payment amount by the due date provided in the Statement. 

Your minimum payment will equal the greater of: $15 (or your full balance if it’s less than $15); 

3% of your ending balance for the Statement; or the total amount by which you have exceeded 

your credit limit (if applicable). In addition to the minimum payment, you may pay all or part of 

the total balance on your Account. However, you must still pay at least the minimum payment 

amount each month, even if you paid greater than the minimum on the previous Statement. We 

will continue to charge Interest during Billing Cycles when you carry a balance regardless of 

whether your Statement includes a minimum payment that is due. If your Account is 180 days 

past due, part of a bankruptcy proceeding or otherwise charges off, the entire balance is 

immediately due and payable. 

Making Payments. 

Your payments must be in U.S. dollars from a U.S. deposit account and otherwise be acceptable 

to us. We do not accept cash payments. You may not make payments with funds from your 

Account with us. 

Mailed Payments. 

You must mail payments to us at the address provided on your Statement or as otherwise 

instructed by us or our agents. We will credit it to your Account on the day we receive it, if: 

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you send the payment coupon included with your Statement; 

in the same envelope with your payment; 

you include your Account number on your payment; and 

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your payment arrives at the address indicated on the payment coupon in our processing 

center by the time indicated on your Statement. 

If your due date occurs on a day on which we do not receive payments, any payment received the 

next day which conforms to the above requirements will not be treated as late. 

Please allow at least 7 days for postal delivery. Unless we or our agents specifically instruct you 

to remit payment in a different manner, payments received at any other location or in any other 

form might not be credited for up to 5 days. This might cause you to be charged late payment 

Fees and additional Interest Charges. 

Faster Payment Services. 

We may make services available that allow you to make faster payments through a customer 

service representative using a telephone, the internet, or other payment system. We will describe 

the terms for using these services before you use them. You do not have to use these other 

payment services, and we may charge you a Fee for using them. If we do, we will tell you the 

amount of the Fee at the time you request the service. We are not responsible if a payment made 

using our payment services is rejected or not paid. Even if it is, we may still keep the Fee. If you 

give your Account number or other Account information to someone else to make a payment for 

you, we may provide them limited Account information necessary for the payment and process 

their payment as if you made it. We may refuse to accept any payment made by someone else for 

your Account. If we accept a payment made by someone else for your Account, you will be 

responsible for the payment made even if that payment is rejected or not paid. 

Payment Processing. 

We may accept and process payments without losing any of our rights. Even if we credit your 

payment to your Account, we may delay the availability of credit until we confirm that your 

payment has cleared. We may resubmit and electronically collect returned payments. We may 

also adjust your Account as necessary to correct errors, to process returned and reversed 

payments, and to handle similar issues. When you provide an Item as payment, you authorize us 

either to use information from your Item to make a one-time electronic fund transfer from your 

deposit account or to process the payment as an Item. We will provide additional information 

about this process on your Statement or other documents we send you before your payment. 

When you provide an Item as payment, it might also be converted into an electronic image and 

collected and returned electronically. These electronic images may also be converted to substitute 

checks. We will not be responsible if an Item you provide has physical features that when imaged 

result in it not being processed as you intended. 

How We Apply Your Payments. 

We apply your payments to the higher Annual Percentage Rate balances before the lower ones. 

 In all cases, we will apply payments and credits in accordance with applicable law. Available 

credit created as a result of payments posted to your Account may not be available for up to 

seven (7) days, or longer if circumstances warrant an additional hold, or if we deem ourselves at 

risk for any reason. 

Items with Restrictive Words, Conditions, or Instructions. 

Our acceptance of payments labeled “payment in full” or restrictive words to that or any similar 

effect, will not constitute an accord and satisfaction nor a waiver of any rights we have to receive 

a full payment on all balances due. 

Credit Balances. 

We may reject and return to you any payment that creates a credit balance on your Account. Any 

credit balance we allow will not be available until we confirm that your payment has cleared. We 

may reduce the amount of any credit balance by any new amounts billed to your Account. You 

may contact us as provided on your Statement and request a refund of any available credit 

balance. If you contact us in writing, we will refund your credit balance within 7 Business Days 

from our receipt of your written request. 

Account Default. 

We may consider you in default of your Agreement with us if: 

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you do not make any payment when it is due; 

any payment you make is rejected, not paid, or cannot be processed; 

you exceed a credit limit; 

a bankruptcy or other insolvency proceeding is filed by or against you; 

you die or are legally declared incompetent or incapacitated; 

• we determine that you made a false, incomplete, or misleading statement on any of your 

Account documentation or you otherwise try to defraud us; 

you do not comply with any term of this Agreement or any other agreement with us; or 

you permanently reside outside the United States. 

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For certain actions, including changing the rates and Fees on your Account, our options appear in 

our original offer and materials when you opened your Account. Remember, paying the Fees 

charged in connection with a default will not by itself cure the default. In addition, if you are in 

default, we may take the following actions without notifying you, unless the law says that we 

must notify you: 

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close or suspend your Account; 

lower your credit limits; 

increase your minimum payment; 

demand that you immediately pay the entire balances owing on your Account; 

continue to charge you Interest Charges and Fees as long as your balances remain 

outstanding; and/or 

pursue any other action against you that the law allows, which includes the filing of a 

lawsuit against you. 

You must pay us all of our collection expenses, attorneys’ fees, and court costs unless the law 

does not allow us to collect these amounts. 

Communications. 

We and our service providers may contact you from time to time regarding your Account. We 

may contact you in any manner we choose unless the law says that we cannot. For example, we 

may: 

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contact you by mail, telephone, email, fax, recorded message, text message, or personal 

visit; 

contact you using an automated dialing or similar device (“Autodialer”); 

contact you at your home and at your place of employment; 

contact you by social media; 

contact you on your mobile telephone; 

contact you at any time, including weekends and holidays; 

contact you with any frequency; 

leave prerecorded and other messages on your answering machine/service and with 

others; and 

identify ourselves, your relationship with us, and our purpose for contacting you even if 

others might hear or read it. 

Our contacts with you about your Account are not unsolicited and might result from information 

we obtain from you or others. We may monitor or record any conversation or other 

communication with you. Unless the law says we cannot, we may modify or suppress caller ID 

and similar services and identify ourselves on these services in any manner we choose. When 

you give us or we obtain your mobile telephone number, we may contact you at this number 

using an Autodialer and can also leave prerecorded and other messages. We may do these things 

whether we contact you or you contact us. 

If you ask us to discuss your Account with someone else, you must provide us with documents 

that we ask for and that are acceptable to us. 

Credit Reports. 

We may provide information about you and the Account to consumer (credit) reporting agencies 

and others as provided in our Privacy Notice. Information we provide might appear on your 

credit reports. This could include negative information if you do not comply with the terms of 

this Agreement. We may obtain and use credit and income information about you from consumer 

(credit) reporting agencies and others as the law allows. 

Closing or Suspending Your Account. 

Arizona, California, Idaho, Louisiana, New Mexico, Nevada, Texas, Washington, and 

Wisconsin Residents: Either you or your spouse may ask us to close your Account at any 

time by calling us  at 1-800-418-2362 or by calling or writing us as described on your 

Statement. Your Statement will provide additional information about this process, and we may 

also separately provide you with additional details after your request. This might include 

payment information. 

All Cardholders: You may ask us to close your Account at any time by calling us at 

1-800-418-2362 or by calling or writing to us as described on your Statement.  Your Statement 

will provide additional information about this process and we may also separately provide you 

with additional details after your request. This might include payment information. Termination 

of your Account will not affect your obligation to pay the Account balance plus any finance and 

other charges you or your spouse owe under this Agreement. Your obligation to pay the Account 

balance plus any finance and other charges you owe under this Agreement are subject to all 

applicable laws and regulations regarding repayment requirements. The Card you receive remain 

our property and you must recover and surrender to us all Cards upon request or upon 

termination of this Agreement. If you use your Card or charges post to your Account after you 

ask us to close it, we may keep it open or reopen it. 

We may close or suspend your Account and your right to obtain credit from us. We may do this 

at any time and for any reason permitted by law, even if you are not in default on your Account 

with us. A suspension of your Account might be permanent or temporary. 

If your Account is closed or suspended for any reason, you must stop using your Card. You must 

also cancel all billing arrangements to the Account. We will not do this for you. If we close or 

permanently suspend your Account, you must also destroy all Cards. You must still pay us all 

amounts you owe on the Account, even if they are charged after your Account is closed or 

suspended. 

Lost or Stolen Card. 

You will take reasonable steps to prevent the unauthorized use of your Card and Account. If your 

Card is lost or stolen or if someone else might be using it without your permission, you must tell 

us at once. You may tell us by calling the telephone number on the back of your Card or on your 

Statement or by writing us at the address on your Statement. You will not be responsible for 

charges made to your Account that are found by us to be unauthorized. If we reimburse your 

Account for unauthorized charges made using your Card, you will help us investigate, pursue, 

and get reimbursement from the wrongdoer. Your help includes giving us documents that we ask 

for and that are acceptable to us. 

Your Representations and Warranties.   

By accepting this Cardholder Agreement, and by activating, using, or authorizing the use of 

your Card, you represent and warrant to us that: (i) you are at least 18 years of age (or that you 

have reached the age of majority if you reside in a state where the age of majority is 19 years 

or older); (ii) the personal information that you provide to us in connection with the Card is 

true, correct and complete; (iii) you received a copy of this Cardholder Agreement and agree 

to be bound by and comply with its terms; and (iv) that you accept the Card.  

Changes to Your Agreement. 

At any time, we may add, delete, or change any term of this Agreement unless the law prohibits 

us from doing so. We will give you notice of any changes as required by law. If we do notify you 

of changes, we will send you a separate notice or inform you on your Statement. We may send 

this notice to you electronically as permitted by law. Our notice will tell you when and how the 

changes will take effect and describe any rights you have in connection with the changes. 

If we increase your Fees or other terms of your Account we will notify you in writing and inform 

you of your options in advance, including the right to opt out of some of these changes. 

If your payment is not received within 60 days after the payment due date, we may increase your 

Interest Charges and Fees for existing balances and new transactions at any time. We may change 

any other terms of your Account at any time. 

The Law that Applies to Your Agreement. 

The issuer of your Card is Celtic Bank, a Utah-Chartered Industrial Bank, Member FDIC. In 

accepting a Deserve MasterCard, you agree to the following provisions: (1) This Agreement 

(including account and services related to this account) will be interpreted by the laws of the 

state of Utah.  This means that the laws of the state of Utah will govern any dispute arising from 

or relating to this Agreement. Federal law will also be used when it applies.  (2) You waive any 

applicable statute of limitations as the law allows. Otherwise, the applicable statute of limitations 

period for all provisions and purposes under this Agreement (including the right to collect debt) 

will be the longer period provided by Utah law or the law in the jurisdiction where you live. (3)  

Regarding venue, you agree to submit to the jurisdiction of the state of Utah and federal courts in 

and for Salt Lake City and Salt Lake County, Utah.  This means that any dispute, action or 

proceeding relating to this Agreement will be brought in the Federal District Court of Utah or 

state court in the county of Salt Lake City. (4) See applicable Arbitration below. 

Accordingly, it is important that you read the provisions of this section, the Arbitration Provision 

below, and the entire Agreement carefully.  If any part of this Agreement is found to be 

unenforceable, the remaining parts will remain in effect. 

WAIVER OF JURY TRIAL 

Unless prohibited by applicable law, if you sign this Agreement, you waive your right to have a 

jury trial to resolve any Claim (defined below in the Arbitration Provision) you may have against 

us, our service providers, our respective affiliates,  or a related third party. This Waiver of Jury 

Trial provision does not apply to you if, at the time of entering into this Agreement, you are a 

resident of Arkansas or a member of the armed forces or a dependent of such a member covered 

by the Federal Military Lending Act. 

CLASS ACTION WAIVER 

Unless prohibited by applicable law, if you sign this Agreement, you waive your right to ask a 

court or an arbitrator to allow you to pursue any claims on a class action basis or in a 

representative capacity on behalf of the general public, other borrowers or other persons 

similarly situated.  Furthermore, claims brought by you against us or by us against you may not 

be joined or consolidated with claims brought by or against someone other than you, unless 

otherwise agreed to in writing by all parties. For purposes of this Class Action Waiver, the terms 

“we,” “us” and “our” shall also include Celtic Bank and each of its employees, directors, 

officers, shareholders, governors, managers, members, parent companies, affiliated entities, 

successors or assignees (including but not limited to Deserve, Inc.), the servicer of your Card and 

any third party who is named as a co-defendant with us in a claim asserted by you. In the event 

of a conflict between this CLASS ACTION WAIVER provision and the ARBITRATION 

PROVISION, the ARBITRATION PROVISION shall control. This CLASS ACTION WAIVER 

does not apply to you if, at the time of entering into this Agreement, you are a Covered Borrower 

under the Military Lending Act. 

ARBITRATION PROVISION 

Arbitration is a process in which persons with a dispute(s): (a) agree to submit their dispute(s) to 

a neutral third person (an "arbitrator") for a decision; and (b) waive their rights to file a lawsuit in 

court to resolve their dispute(s). Each party to the dispute(s) has an opportunity to present some 

evidence to the arbitrator. Pre-arbitration discovery may be limited. Arbitration proceedings are 

private and less formal than court trials. The arbitrator will issue a final and binding decision 

resolving the dispute(s), which may be enforced as a court judgment. A court rarely overturns an 

arbitrator's decision. 

THIS ARBITRATION PROVISION APPLIES UNLESS (1) YOU HAVE EXERCISED OR 

EXERCISE YOUR RIGHT TO REJECT ARBITRATION OR (2) AS OF THE DATE OF 

THIS AGREEMENT, YOU ARE A MEMBER OF THE ARMED FORCES OR A 

DEPENDENT OF SUCH MEMBER COVERED BY THE FEDERAL MILITARY 

LENDING ACT. IF YOU WOULD LIKE MORE INFORMATION ABOUT WHETHER 

YOU ARE COVERED BY THE MILITARY LENDING ACT, IN WHICH CASE THIS 

ARBITRATION PROVISION DOES NOT APPLY TO YOU, PLEASE CONTACT US AT 

1-800-316-7258. 

READ THIS ARBITRATION PROVISION CAREFULLY AS IT WILL HAVE A 

SUBSTANTIAL IMPACT ON HOW LEGAL CLAIMS YOU AND WE HAVE AGAINST 

EACH OTHER ARE RESOLVED. 

YOU HAVE THE RIGHT TO OPT-OUT OF (NOT BE BOUND BY) THIS 

ARBITRATION PROVISION AS DESCRIBED BELOW. IF YOU DO NOT DO SO: 

a. YOU ARE WAIVING YOUR RIGHT TO HAVE A JURY OR A COURT, 

OTHER THAN A SMALL CLAIMS COURT OR SIMILAR COURT OF 

LIMITED JURISDICTION, RESOLVE ANY CLAIM THAT IS SUBJECT 

TO ARBITRATION; and 

b. YOU ARE WAIVING YOUR RIGHT TO SERVE AS A 

REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY 

OTHER REPRESENTATIVE CAPACITY, AND/OR TO PARTICIPATE AS 

A MEMBER OF A CLASS OF CLAIMANTS, IN COURT OR IN 

ARBITRATION WITH RESPECT TO ANY CLAIM THAT IS SUBJECT 

TO ARBITRATION. 

THEREFORE, YOU ACKNOWLEDGE AND AGREE AS FOLLOWS: 

Interstate Commerce 

This Arbitration Provision is made pursuant to a transaction involving interstate commerce and 

shall be governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. § 1 et seq., and not by any 

state arbitration law. 

Scope 

For purposes of this Arbitration Provision, the word “Claim” has the broadest possible meaning 

and includes, without limitation (a) all federal or state law claims, disputes or controversies, 

whether preexisting, present or future, arising from or relating directly or indirectly to this 

Agreement, the relationship between you and us, the information you gave us before entering 

into this Agreement, including your application, and/or any past agreement or agreements 

between you and us, any loan or credit product or related product or services obtained from us 

and any advice, recommendations, solicitations, communications, disclosures, promotions or 

advertisements concerning the same; (b) all initial claims, counterclaims, cross-claims and third-

party claims and claims which arose before the effective date of this Arbitration Provision; (c) all 

common law claims based upon contract, tort, fraud, or other intentional torts; (d) all claims 

based upon a violation of any local, state or federal constitution, statute, ordinance or regulation, 

including without limitation all claims alleging unfair, deceptive or unconscionable trade 

practices; (e) all claims asserted by us against you, including claims for money damages to 

collect any sum we claim you owe us; (f) all claims asserted by you individually against us and/

or any of our employees, directors, officers, shareholders, governors, managers, members, parent 

company or affiliated entities, or assignees (including but not limited to Deserve, Inc.) or against 

the servicer of your Card (hereinafter collectively referred to as "related third parties"), 

including claims for money damages, restitution and/or equitable or injunctive relief; (g) claims 

asserted by you against other persons and entities if you assert a Claim against such other 

persons and entities in connection with a Claim you assert against us or related third parties; and 

(h) all data breach or privacy claims arising from or relating directly or indirectly to the 

disclosure by us or related third parties of any non-public personal information about you. 

Notwithstanding the foregoing, the word “Claim” does not include any dispute or controversy 

about the validity, enforceability, coverage or scope of this Arbitration Provision or any part 

thereof (including, without limitation, the provision titled "Class Action Waiver" set forth below, 

subparts A and B of the provision titled "Binding Effect; Survival; Severability" set forth below 

and/or this sentence); all such disputes or controversies are for a court and not an arbitrator to 

decide. However, any dispute or controversy that concerns the validity or enforceability of the 

Agreement as a whole is for the arbitrator, not a court, to decide. In addition, this Arbitration 

Provision will not apply to (1) any individual action brought by you in small claims court or your 

state’s equivalent court, unless such action is transferred, removed, or appealed to a different 

court; or (2) any disputes that are the subject of a class action filed in court that is pending as of 

the effective date of this Arbitration Provision in which you are alleged to be a member of the 

putative class for as long as such class action is pending. 

Class Action Waiver 

Notwithstanding any other provision of this Arbitration Provision, if either you or we elect 

to arbitrate a Claim, neither you nor we will have the right: (a) to participate in a class 

action, private attorney general action or other representative action in court or in 

arbitration, either as a class representative or class member, or (b) to join or consolidate 

Claims with Claims of any other persons. (Provided, however, that the Class Action Waiver 

does not apply to any lawsuit or administrative proceeding filed against us by a state or 

federal government agency even when such agency is seeking relief on behalf of a class of 

borrowers including you. This means that we will not have the right to compel arbitration 

of any claims brought by such an agency). An award in arbitration shall determine the 

rights and obligations of the named parties only, and only with respect to the Claim(s) in 

arbitration, and shall not (i) determine the rights, obligations, or interests of anyone other 

than a named party, or resolve any Claim of anyone other than a named party; nor (ii) 

make an award for the benefit of, or against, anyone other than a named party. No 

arbitration administrator or arbitrator shall have the power or authority to waive, modify, 

or fail to enforce this section, and any attempt to do so, whether by rule, policy, arbitration 

decision or otherwise, shall be invalid and unenforceable. Any challenge to the validity of 

this Class Action Waiver shall be determined exclusively by a court and not by the 

administrator or any arbitrator. 

Electing Arbitration 

A party may elect arbitration of a Claim by sending the other party written notice by certified 

mail return receipt requested of their intent to arbitrate and setting forth the subject of the dispute 

along with the relief requested. Your notice must be sent to Celtic Bank, 268 South State 

Street, #300, Salt Lake City, Utah 84111, and our notice must be sent to the most recent 

address for you in our files. If a lawsuit concerning the Claim has been filed, such notice can be 

provided by papers filed in the lawsuit, such as a motion to compel arbitration. 

Administrator 

Regardless of who demands arbitration, you shall have the right to select either of the following 

arbitration organizations to administer the arbitration: the American Arbitration Association, 120 

Broadway, Floor 21, New York, NY 10271 (1-800-778-7879), http://www.adr.org; or JAMS, 

8401 N. Central Expressway, Suite 610, Dallas, TX 75225 (1-800-352-5267), http://jamsadr.com. 

However, the parties may agree to a local arbitrator who is an attorney, retired judge, or arbitrator 

registered and in good standing with a bona fide arbitration association and arbitrate pursuant to 

the arbitrator’s rules. If the AAA and JAMS are unable or unwilling to serve as administrator, or 

the parties are unable to agree upon another administrator, a court with jurisdiction shall 

determine the administrator or arbitrator. The arbitration hearing will take place at a location 

reasonably convenient to where you reside. 

If you demand arbitration, you must inform us in your demand of the arbitration organization 

you have selected or whether you desire to select a local arbitrator. If related third parties or we 

demand arbitration, you must notify us within 20 days in writing by certified mail, return receipt 

requested, of your decision to select an arbitration organization or your desire to select a local 

arbitrator. Your notice must be sent to Celtic Bank, 268 South State Street, #300, Salt Lake 

City, Utah 84111. If you fail to notify us, then we have the right to select an arbitration 

organization. The arbitration will be governed by the rules and procedures of this arbitration 

organization applicable to individual consumer disputes. You may get a copy of the rules and 

procedures by contacting the arbitration organization listed above. In an event of a conflict 

between the provisions of the Arbitration Provision, on the one hand, and any applicable rules of 

the AAA or JAMS or other administrator used or any other terms of this Agreement, on the other 

hand, the provisions of this Arbitration Provision shall control. If a party files a lawsuit in court 

asserting Claim(s) that are subject to arbitration and the other party files a motion to compel 

arbitration with the court which is granted, it will be the responsibility of the party prosecuting 

the Claim(s) to select an arbitration administrator in accordance with this paragraph and 

commence the arbitration proceeding in accordance with the administrator’s rules and 

procedures. 

Non-Waiver 

Even if all parties have opted to litigate a Claim in court, you or we may elect arbitration with 

respect to any Claim made by a new party or any Claim later asserted by a party in that or any 

related or unrelated lawsuit (including a Claim initially asserted on an individual basis but 

modified to be asserted on a class, representative or multi-party basis). Nothing in that litigation 

shall constitute a waiver of any rights under this Arbitration Provision. For example, if we file a 

lawsuit against you in court to recover amounts due under the Agreement, you have the right to 

request arbitration, but if you do not elect to request arbitration, we reserve and do not waive the 

right to request arbitration of any Claim (including any counterclaim) you later assert against us 

in that or any related or unrelated lawsuit. This Arbitration Provision will apply to all Claims, 

even if the facts and circumstances giving rise to the Claims existed before the effective date of 

this Arbitration Provision. 

Arbitrator and Award 

Any arbitrator must be a practicing attorney with ten or more years of experience or a retired 

judge. The arbitrator will not be bound by judicial rules of procedure or evidence that would 

apply in a court, nor by state or local laws that relate to arbitration proceedings. The arbitrator 

will apply the same statutes of limitations and privileges that a court would apply if the matter 

were pending in court. The arbitrator may decide, with or without a hearing, any motion that is 

substantially similar to a motion to dismiss for failure to state a claim or a motion for summary 

judgment. In determining liability or awarding damages or other relief, the arbitrator will follow 

the applicable substantive law, consistent with the FAA, which would apply if the matter had 

been brought in court. The arbitrator may award any damages or other relief or remedies that 

would apply under applicable law to an individual action brought in court, including, without 

limitation, punitive damages (which shall be governed by the Constitutional standards employed 

by the courts) and injunctive, equitable and declaratory relief (but only in favor of the individual 

party seeking relief and only to the extent necessary to provide relief warranted by that party’s 

individual claim). No arbitration award involving the parties will have any preclusive effect as to 

issues or claims in any dispute involving anyone who is not a party to the arbitration, nor will an 

arbitration award in prior disputes involving other parties have preclusive effect in an arbitration 

between the parties to this Arbitration Provision. 

Fees and Costs 

At your written request, we will pay all filing, hearing and/or other fees charged by the 

administrator and arbitrator to you for Claim(s) asserted by you in an individual arbitration after 

you have paid an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal 

court (whichever is less) in the judicial district in which you reside. (If you have already paid a 

filing fee for asserting the Claim(s) in court, you will not be required to pay that amount again). 

We will not seek reimbursement of such fees from you even if we prevail in the arbitration. In 

addition, the administrator may have a procedure whereby you can seek a waiver of fees charged 

to you by the administrator and arbitrator. We will always pay any fees or expenses that we are 

required to pay by law or the administrator’s rules or that we are required to pay for this 

Arbitration Provision to be enforced. The arbitrator will have the authority to award fees and 

costs of attorneys, witnesses and experts to the extent permitted by this Agreement, the 

administrator’s rules or applicable law. With respect to Claim(s) asserted by you in an individual 

arbitration, we will pay your reasonable attorney, witness and expert fees and costs if and to the 

extent you prevail, if applicable law requires us to or if we must bear such fees and costs in order 

for this Arbitration Provision to be enforced. At the timely request of either party, the arbitrator 

shall write a brief explanation of the grounds for the decision. 

Appeal 

The arbitrator’s award shall be final and binding on all parties, except for any right of appeal 

provided by the FAA. However, if the amount in controversy exceeds $50,000, and if permitted 

by the Administrator’s rules, you or we can, within 14 days after the entry of the award by the 

arbitrator, appeal the award to a three-arbitrator panel administered by the Administrator. The 

panel shall reconsider anew any aspect of the initial award requested by the appealing party. The 

decision of the panel shall be by majority vote. Reference in this Arbitration Provision to “the 

arbitrator” shall mean the panel if an appeal of the arbitrator’s decision has been taken. The costs 

of such an appeal will be borne in accordance with the paragraph above titled “Fees and Costs.” 

Any final decision of the appeal is subject to judicial review only as provided under the FAA. A 

judgment on the award may be entered by any court having jurisdiction. 

Notice and Cure; Special Payment 

Prior to initiating a Claim, you may send us a written Claim Notice. In order for a Claim Notice 

to be valid and effective, it must: (a) state your name, address and Account number; (b) be signed 

by you; (c) describe the basis of your Claim and the amount you would accept to resolve the 

Claim; (d) state that you are exercising your rights under the “Notice and Cure” paragraph of the 

Arbitration Provision; and (e) be sent to us by certified mail, return receipt requested, at Celtic 

Bank, Attn: General Counsel, 268 South State Street, #300, Salt Lake City, Utah 84111. This 

is the sole and only method by which you can submit a Claim Notice. Upon receipt of a Claim 

Notice, we will credit you for the standard cost of a certified letter. You must give us a 

reasonable opportunity, not less than 30 days, to resolve the Claim. If, and only if, (i) you submit 

a Claim Notice in accordance with this paragraph on your own behalf (and not on behalf of any 

other party); (ii) you cooperate with us by promptly providing the information we reasonably 

request; (iii) we refuse to provide you with the relief you request before an arbitrator is 

appointed; and (iv) the matter then proceeds to arbitration and the arbitrator subsequently 

determines that you were entitled to such relief (or greater relief), you will be entitled to a 

minimum award of at least $7,500 (not including any arbitration fees and attorneys’ fees and 

costs to which you will also be entitled). We encourage you to address all Claims you have in a 

single Claim Notice and/or a single arbitration. Accordingly, this $7,500 minimum award is a 

single award that applies to all Claims you have asserted or could have asserted in the arbitration, 

and multiple awards of $7,500 are not contemplated. 

Binding Effect; Survival; Severability 

This Arbitration Provision is binding upon and benefits you, your respective heirs, successors 

and assigns. The Arbitration Provision is binding upon and benefits us, our successors and 

assigns, and related third parties. The Arbitration Provision shall survive any bankruptcy to the 

extent consistent with applicable bankruptcy law. The Arbitration Provision survives any 

termination, amendment, expiration or performance of this Agreement and any transaction 

between you and us and continues in full force and effect unless you and we otherwise agree in 

writing. If any part of this Arbitration Provision is deemed or found to be unenforceable for any 

reason, the remainder shall be enforceable, except as follows: 

a. The parties to this Arbitration Provision acknowledge that the provision titled "Class 

Action Waiver" is material and essential to the arbitration of any disputes between the 

parties and is non-severable from this Arbitration Provision. If the Class Action Waiver is 

limited, voided or found unenforceable, then the parties' Arbitration Provision (except for 

this sentence) shall be null and void with respect to such proceeding, subject to the right 

to appeal the limitation or invalidation of the Class Action Waiver. The parties 

acknowledge and agree that under no circumstances will a class action be arbitrated. 

b.

If a Claim is brought seeking public injunctive relief and a court determines that the 

restrictions in the provision titled "Class Action Waiver" prohibiting the arbitrator from 

awarding relief on behalf of third parties are unenforceable with respect to such Claim 

(and that determination becomes final after all appeals have been exhausted), the Claim 

for public injunctive relief will be determined in court and any individual Claims seeking 

monetary relief will be arbitrated. In such a case the parties will request that the court 

stay the Claim for public injunctive relief until the arbitration award pertaining to 

individual relief has been entered in court. In no event will a Claim for public injunctive 

relief be arbitrated. 

Opt-Out Process 

You may choose to opt out of this Arbitration Provision but only by following the process set 

forth below. If you do not wish to be subject to this Arbitration Provision, then you must notify 

us in writing postmarked within sixty (60) calendar days of the date of this Agreement at the 

following address: Celtic Bank, 268 South State Street, #300, Salt Lake City, Utah 84111. 

Your notice must be sent to us by certified mail, return receipt requested. Upon receipt of an Opt-

Out Notice, we will credit you for the standard cost of a certified letter. Your Opt-Out Notice 

must include your name, address, Social Security number, the date of this Agreement, a 

statement that you wish to opt out of the Arbitration Provision and must not be sent with any 

other correspondence. Indicating your desire to opt out of this Arbitration Provision will not 

affect your other rights or responsibilities under this Agreement and applies only to this 

Arbitration Provision between you and us. 

Military Lending Act Disclosure 

Federal law provides important protections to members of the Armed Forces and their 

dependents relating to extensions of consumer credit. In general, the cost of consumer credit to a 

member of the Armed Forces and his or her dependent may not exceed an annual percentage rate 

of 36 percent. This rate must include, as applicable to the credit transaction or account: The costs 

associated with credit insurance premiums; fees for ancillary products sold in connection with 

the credit transaction; any application fee charged (other than certain application fees for 

specified credit transactions or accounts); and any participation fee charged (other than certain 

participation fees for a credit card account). To be provided with an oral disclosure of this 

information, please call toll-free  

1-800-316-7258. 

Waiver. 

We our agents, assigns, successors, service providers, and the respective affiliates will not lose 

any of our rights if we delay taking any action for any reason or if we do not notify you. For 

example, we may waive your Interest Charges or Fees without notifying you and without losing 

our right to charge them in the future. We may always enforce our rights later and may take other 

actions not listed in this Agreement if the law allows them. You do not have to receive notice 

from us of any waiver, delay, demand or dishonor. We may proceed against you before 

proceeding against someone else. 

Assignment. 

This Agreement will be binding on, and benefit, any of your and our successors and assigns. 

You may not transfer your Account or your Agreement to someone else without our written 

permission. 

We may transfer your Account and this Agreement to another company or person without your 

permission and without prior notice to you. They will take our place under this Agreement. You 

must pay them and perform all of your obligations to them and not us. If you pay us after you are 

informed or learn that we have transferred your Account or this Agreement, we can handle your 

payment in any way we think is reasonable. 

This includes returning the payment to you or forwarding the payment to the other company or 

person. 

We reserve the right to use third party service providers to perform any activity we are 

permitted or obligated to perform under this Cardholder Agreement, to the extent 

permitted by applicable law.  

Deserve® EDU MasterCard Cash Back Program 

Earning Cash Back. 

• With this credit card, you will earn cash rewards (“cash back”)  by using your card for 

purchases. 

• You will not earn cash back on cash advances or balance transfers (Balance transfers and 

cash advances are not available). 

• You will earn 1% cash back all purchases except for the following: purchase of travelers 

checks, foreign currency, money orders, wire transfers or similar cash-like transactions, 

lottery tickets, casino gaming chips, race track wagers or similar betting transactions.  

• At the end of each billing period, your cash back will be calculated by multiplying the 

total amount you spent (minus items returned for credit, and any account fees and interest 

charges) by 1% (.01). 

• All cash back rewards are issued as a statement credit.  A credit is applied to your 

statement automatically, in increments of $25.00 (twenty-five USD). 

•

•

From time to time, you may receive promotional offers which allow for additional cash 

back. These offers will not be available if your account is closed or delinquent on the date 

we determine whether you have met the terms of the offer. 

For purposes of this program, purchases do not include items returned for credit, or 

interest and account fees. 

Redeeming Cash Back. 

• Any cash back earned will be automatically redeemed as a statement credit, in increments 

of $25. 

• Redemption is not available if account is closed, delinquent, or over limit. In the event of 

a lost or stolen card, or we issue a new account number, we will transfer your cash back 

to the new account. If the account does not qualify for redemption, redeemable balances 

will be re-evaluated in the next distribution period. 

• Cash back rewards have no expiration while the card is open. 

Value of Cash Rewards. 

Cash rewards have no cash value until eligible cash rewards are redeemed as a statement credit. 

You may not assign, transfer, or pledge your cash rewards. You have no property rights or other 

legal interest in cash rewards. Program subject to change. 

Glossary. 

Account means your Card Account with us. 

Annual Percentage Rate, or APR, is the percentage you are charged annually for the debt that 

you accrue. 

“Billing Cycle” means a period of time that might vary in length but is approximately 30 days. 

The specific period of time is described on each Statement. However, you will have a Billing 

Cycle even if a Statement is not required. 

We will often specify a Billing Cycle by the month in which its closing date occurs as provided 

on the Statement. For example, a “March Billing Cycle” will have a closing date in March. We 

may also refer to a Billing Cycle as a “Billing Period.” If your Account balance has charged off, 

we may switch to quarterly Billing Cycles to your Account. 

Business Day means any day our offices are open for the processing of payments and credits. 

Card means any Card associated with your Account, which includes all renewals and 

substitutions. It also means any other access device for your Account we give you that allows 

you to obtain credit. 

Credit means an accounting entry that decreases a liability; in this case, your outstanding 

balance with Deserve. 

Credit Limit means the amount of credit extended to you. 

Daily Periodic Rate, is calculated at 1/365 of your APR. 

Fees means conditional charges imposed on your Account that are not based on the Annual 

Percentage Rates. 

Interest Charges means any charges to your Account based on the application of Annual 

Percentage Rates. 

Item means a check, draft, money order, or other negotiable instrument you use to pay your 

Account. This includes any image of these instruments. 

Payment Card Network means MasterCard International Incorporated, or any other network 

provider displayed on the Card. 

Segments means the different parts of your Account we may establish that are subject to unique 

pricing, grace periods, or other terms. We create these parts of your Account for such things as 

your purchases and Special Transfers. 

Special Transfer means a Transfer posted to the Special Transfer Segment of your Account and 

not to your purchase Segment. 

Statement means a document or information we provide to you showing Account information 

including, among other things, transactions made to your Account during a Billing Cycle. We 

might also refer to your Statement as a “Periodic Statement” or a “Billing Statement.” 

Transfers means balances transferred from other Accounts to this Account and includes Balance 

Transfers and Special Transfers. 

Truth in Lending Disclosures means any Account information we provide to you that is 

required by the federal Truth in Lending Act and Regulation Z. These include your application 

and solicitation disclosures, Account opening disclosures, subsequent disclosures, Statements, 

and change in terms notices. 

YOUR BILLING RIGHTS 

YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

 WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT 

If you think there is an error on your statement, write to us at: 

Deserve, Inc. 
PO Box 57780 
Murray, UT  84157-0780 

In your correspondence give us the following information: 

• Account information: Your name and account number. 

• Dollar amount: The dollar amount of the suspected error. 

• Description of problem: If you think there is an error on your bill, describe what you 

believe is wrong and why you believe it is a mistake. 

You must contact us: 

• Within 60 days after the error appeared on your statement. 

• At least 3 business days before an automated payment is scheduled, if you want to stop 

payment on the amount you think is wrong. 

• You must notify us of any potential errors in writing. You may call us, but if you do we 

are not required to investigate any potential errors and you may have to pay the amount in 

question. 

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER 

When we receive your letter, we must do two things: 

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We 

will also tell you if we have already corrected the error. 

2. Within 90 days of receiving your letter, we must either correct the error or explain to you 

why we believe the bill is correct. 

While we investigate whether or not there has been an error: 

• We cannot try to collect the amount in question, or report you as delinquent on that 

amount. 

• The charge in question may remain on your statement, and we may continue to charge 

you interest on that amount. 

• While you do not have to pay the amount in question, you are responsible for the 

remainder of your balance. 

• We can apply any unpaid amount against your credit limit.  

After we finish our investigation, one of two things will happen: 

•

•

If we made a mistake: You will not have to pay the amount in question or any interest or 

other fees related to that amount. 

If we do not believe there was a mistake: You will have to pay the amount in question, 

along with applicable interest and fees. We will send you a statement of the amount you 

owe and the date payment is due. We may then report you as delinquent if you do not pay 

the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 

days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent 

without also reporting that you are questioning your bill. We must tell you the name of anyone to 

whom we reported you as delinquent, and we must let those organizations know when the matter 

has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you 

question even if your bill is correct. 

YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD 

PURCHASES 

If you are dissatisfied with the goods or services that you have purchased with your credit 

card and you have tried in good faith to correct the problem with the merchant, you may have the 

right not to pay the remaining amount due on the purchase. 

To exert this right, all of the following must be true: 

• The purchase must have been made in your home state or within 100 miles of your 

current mailing address, and the purchase price must have been more than $50. (Note: 

Neither of these are necessary if your purchase was based on an advertisement we mailed 

to you, or if we own the company that sold you the goods or services.) 

• You must have used your credit card for the purchase. Purchases made with cash 

advances from an ATM or with a check that accesses your  credit card account do not 

qualify.  Deserve does not offer cash advances, ATM access, or credit card access checks. 

• You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in 

writing at: 

Deserve, Inc. 

PO Box 57780 

Murray, UT  84157-0780 

While we investigate, the same rules apply to the disputed amount as discussed above. After we 

finish our investigation, we will tell you our decision. At that point, if we think you owe an 

amount and you do not pay, we may report you as delinquent. 

ADDITIONAL DISCLOSURES  

California Residents. If you are married, you may apply for a separate account in your own 

name. As required by law, you are hereby notified that a negative credit reporting reflecting on 

your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms 

of your credit obligations. After credit approval, each applicant shall have the right to use the 

credit card account up to the limit of the account.  

Delaware Residents. Charges not in excess of those permitted by law will be charged on the 

outstanding balances from month to month. 

Iowa Residents. IMPORTANT: READ BEFORE SIGNING. The terms of this Cardholder 

Agreement should be read carefully because only those terms in writing are enforceable. No 

other terms or oral promises not contained in this written Cardholder Agreement may be legally 

enforced. You may change the terms of this Cardholder Agreement only by another written 

agreement. 

Kentucky Residents. You may pay the unpaid balance of your account in whole or in part at 

any time.  

Maryland Residents. Finance charges will be imposed on the credit account in amounts or at 

rates not in excess of those permitted by law. 

Massachusetts Residents. Massachusetts law prohibits discrimination on the basis of race, 

color, religious creed, national origin, sex, gender identity, marital status, or sexual orientation.  

New Hampshire Residents. If you prevail in any action, suit or proceeding we bring or in an 

action you bring in connection with this Cardholder Agreement, reasonable attorneys’ fees shall 

be awarded to you. If you successfully assert a pertinent defense, set off, recoupment or 

counterclaim to an action brought by us, the court may withhold from us the entire amount or 

such portion of the attorneys’ fees as the court deems appropriate. 

New Jersey Residents. (1) The section headings of this Cardholder Agreement are a table of 

contents and not contract terms. (2) You agree to pay our reasonable attorney's fees, up to 20% 

of outstanding principal and interest, paid in the collection of this account to an attorney who is 

not our employee. (3) Provisions of this Cardholder Agreement that refer to acts or practices 

that apply as permitted by, or except as prohibited by, applicable law are applicable to New 

Jersey residents only to the extent that such acts or practices are permitted by New Jersey or 

Federal law. 

Ohio Residents. The Ohio laws against discrimination require that all creditors make credit 

equally available to all credit worthy customers, and that credit reporting agencies maintain 

separate credit histories on each individual upon request. The Ohio Civil Rights Commission 

administers compliance with this law. 

Utah Residents: As required by Utah law, you are hereby notified that a negative credit report 

reflecting on your credit record may be submitted to a credit reporting agency if you fail to 

fulfill the terms of your credit obligations. 

Vermont,  Rhode  Island  and  New  York  Residents:  You  understand  and  agree  that  we  may 

obtain  a  consumer  credit  report  in  connection  with  any  updates,  renewals  or  extensions  of  any 

credit  as  a  result  of  your  application  and  card  membership.    If  you  ask,  you  will  be  informed 

whether  or  not  such  a  report  was  obtained  and,  if  so,  the  name  and  address  of  the  agency  that 

furnished the report. You also understand and agree that we may obtain a consumer credit report 

in connection with the review or collection of any extension of credit made to you or for other 

legitimate purposes related to such extension of credit. 

Married Wisconsin Residents: If you are married: (i) you confirm that this Account is being 

incurred in the interest of your marriage or family; (ii) no provision of any marital property 

agreement, unilateral agreement, or court decree under the Wisconsin Marital Property Act will 

adversely affect a creditor's interest unless, before the time credit is granted, the creditor is 

furnished a copy of that agreement or decree or has actual knowledge of the adverse provision 

when the obligation to the creditor is incurred; (iii) you understand and agree that we will 

provide a copy of this Agreement to your spouse for his or her information.  You must notify us 

if you have a spouse by sending your name and your spouse's name and address to us at PO Box 

57780, Murray, UT  84157-0780. 

All Residents: You promise us that you are not planning to file bankruptcy at the time of your 

application for your Account.