Truliant Federal Credit Union
VISA® CLASSIC

G-17352

VISA CLASSIC 

Account Opening Disclosure
and Pricing Information

Interest Rates and Interest Charges

Annual Percentage Rate (APR) for 
Purchases, Balance Transfers, and 
Cash Advances

10.40% (if you selected our variable 
rate card)
This APR will vary with the market based
on the Prime Rate.
14.9% (if you selected our fixed rate 
card)

Penalty APR and When it Applies

None

How to Avoid Paying Interest on 
Purchases

Your due date is at least 25 days after the 
close of each billing cycle.  We will not 
charge you any interest on purchases if 
you pay your entire balance by the due 
date each month.

Minimum Interest Charge

None

For Credit Card Tips from the 
Consumer Financial Protection Bureau

To learn more about factors to consider 
when applying for or using a credit card, 
visit the website of the Consumer  
Financial Protection Bureau at  
http://www.consumerfinance.gov/learnmore.

Fees

Annual Fee

Transaction Fees
   •   Balance Transfer
   •   Cash Advance
   •   Foreign Transaction

Penalty Fees
   •   Late Payment

   •   Over-the-Credit Limit
   •   Returned Payment

None

None
None
1% of each transaction in U.S. dollars

5% of payment amount past due but
not less than $1.00
None
up to $25.00

How We Will Calculate Your Balance:  We use a method called  
“average daily balance (including new purchases).”
Billing Rights:  Information on your rights to dispute transactions and 
how to exercise those rights is provided in your account agreement.

CREDIT CARD AGREEMENT

NOTICE: See “YOUR BILLING RIGHTS” section for important  
information regarding your rights to dispute billing errors.

In this Agreement the words “you” and “your” mean each and all of those who apply for the card or who 
sign this Agreement. “Card” means the VISA Credit Card and any duplicates and renewals we issue. 
“Account” means your VISA Credit Card Line of Credit Account with us. “We,” “us,” and “ours” means 
this Credit Union.

(Continued on next page)

G-17352 (01/24/2019)

 
1.  Using the Card. You may use the Card issued to you to make purchases in person,  online, and by mail or telephone from mer-
chants and others who accept VISA cards. In addition, you may obtain cash advances from the Credit Union, from other financial 
institutions participating in the VISA program and from automated teller machines (ATMs), such as VISA ATM Network, that provide 
access to the VISA system. (Not all ATMs provide such access.) You will need to use your Personal Identification Number (PIN) to 
obtain a Cash Advance from an ATM. The monthly statement will identify the merchant, electronic terminal or financial institution at 
which transactions were made, but sales, Cash Advances, credit or other slips cannot be returned with the statement. You should 
retain the copy of such slips furnished at the time of the transaction in order to verify the monthly statement. The Credit Union may 
make a reasonable charge for photocopies of slips you request. You may not use your card for any transaction that is illegal under 
applicable federal, state or local law.

2.  Responsibility. If we issue you a Card, you agree to repay all debts and the FINANCE CHARGE arising from the use of the Card 
and the Card Account. For example, you are responsible for charges made by yourself, your spouse and minor children. You are also 
responsible for charges made by anyone else to whom you give the Card and this responsibility continues until the Card is recovered. 
You cannot disclaim responsibility by notifying us, but we will close the Account for new transactions if you so request and destroy 
or return all Cards. Your obligation to pay the Account balance continues even though an agreement, divorce decree or other court 
judgement to which we are not a party may direct you or one of the other persons responsible to pay the Account. Any person using 
the Card is jointly responsible with you for charges he or she makes, but if that person signs the Card he or she becomes a party to 
this Agreement and is also jointly responsible for all charges on the Account, including yours.

3.  Military Lending Act. If you are a covered borrower under regulations related to the Military Lending Act, federal law provides 
important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. In general, 
the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate 
of 36 percent. This rate must include, as applicable to the credit transaction or account: The costs associated with credit insurance 
premiums; fees for ancillary products sold in connection with the credit transaction; any application fee charged (other than certain 
application fees for specified credit transactions or accounts); and any participation fee charged (other than certain participation fees 
for a credit card account). Please call us at 1-855-878-0499 to receive oral disclosures.

4.  Convenience Checks. We may supply you with personalized Convenience Checks which may be used to obtain Cash Advances 
on your VISA Account. Only the person whose name is printed on a Convenience Check may sign it. The following other conditions 
apply to the use of Convenience Checks: (a) you may not use one to make a payment on any obligation to the Credit Union, (b) it 
must be written for only U.S. dollars, (c) it cannot be postdated (show a future date), (d) it cannot be certified, (e) it will not be hon-
ored if you are in default to the Credit Union under this agreement or any other agreement with the Credit Union, (f) it cannot be for 
an amount greater than the remaining credit available in your Credit Line, and (g) it will not be honored if it has been reported lost 
or stolen. The Credit Union will have no liability for failure to honor a check for any of the foregoing reasons. The Credit Union may 
charge a fee (up to $25.00 as of 01/24/2019) if we do not honor your check. Any Convenience Check that the Credit Union pays will 
be treated as a Cash Advance for your Account.

5.  Lost Card Notification. If you believe the Card has been lost or stolen, you will immediately call the Credit Union at 800-822-0382  
or 800-442-4757.

6.  Liability for Unauthorized Use. You  may be liable for the unauthorized use of your Credit Card. You will not be liable for unau-
thorized use that occurs after you notify the Credit Union orally or in writing, of any such loss, theft, or possible unauthorized use. In 
any case, your liability will not exceed $50.00 for unauthorized cash advances at ATM’s.  You will have no liability for unauthorized 
purchases made with your card.

7.  Credit Line. If we approve your application, we will establish a self-replenishing Line of Credit for you and notify you of its amount 
when we issue the Card. You agree not to let the Account balance exceed this approved Credit Line. Each payment you make on 
the Account will restore your Credit Line by the amount of the payment which is applied to principal. You may request an increase in 
your Credit Line only by written application to us, which must be approved by us. By giving you written notice we may reduce your 
Credit Line from time to time, or with good cause, revoke your Card and terminate this Agreement. Good cause includes your failure 
to comply with this Agreement, or our adverse reevaluation of your credit-worthiness. You may also terminate this Agreement at any 
time, but termination by either of us does not affect your obligation to pay the Account balance. All Cards remain our property and 
you must recover and surrender to us all Cards upon our request and upon termination of this Agreement.

8.  Credit Information. You authorize us to investigate your credit standing when opening, renewing or reviewing your Account and 
you authorize us to disclose information regarding your Account to credit bureaus and other creditors who inquire of us about your 
credit standing, to the extent authorized by applicable law.

9.  Monthly Payment. We will mail you a statement each month showing your previous balances of Purchases, Balance Transfers,  
and Cash Advances, current transactions on your Account, the Minimum Payment required, and other information. Each month you 
must pay at least the Minimum Payment within 25 days of your statement closing date. You may, of course, pay more frequently, pay 
more than the Minimum Payment, or pay the Total New Balance in full, and you will reduce the FINANCE CHARGE by doing so. Your 
Minimum Payment will be either (a) 2% of your Total New Balance, or $20.00, whichever is greater, or (b) your Total New Balance if 
it is less than $20.00. In addition, you must pay any portion of the Minimum Payment(s) shown on prior statement(s) which remain 
unpaid. If at any time your Total New Balance exceeds your Credit Line, you must immediately pay the excess upon our demand. 
Unless you otherwise instruct, we may apply your payments in such manner as we may elect.

10.  Finance Charges. A FINANCE CHARGE will be imposed on all outstanding balances in your Account from the time they are 
posted to your Account; however, you can avoid FINANCE CHARGES on Purchases by paying the full amount of the New Balance 
of Purchases each month within 25 days of your statement closing date. Otherwise, the New Balance of Purchases will be subject 
to a FINANCE CHARGE. Cash Advances and balance transfers are always subject to FINANCE CHARGE from the date that they 
are posted to your Account.

If you have chosen our variable rate Credit Card on your application, the following applies. The periodic rate applicable to your account 
as of January 24, 2019 was .0284931% (corresponding ANNUAL PERCENTAGE RATE 10.40%). The periodic rate that will be applied 
to the balances in your Account is a variable rate based on the value of an index. The index is the highest “Prime Rate” as published in 
the Wall Street Journal, Eastern Edition, on the 25th day of March, the 25th day of June, the 25th day of September, and the 25th day 
of December each year (or the next day that the Wall Street Journal is published if it is not published on the 25th day of the applicable 
month). Your ANNUAL PERCENTAGE RATE will be such prime rate plus 4.9%. Your daily periodic rate will be such ANNUAL PERCENT-
AGE RATE divided by the number of days in the year. Any change in the periodic rate will be effective on the 1st day of your next billing 
cycle beginning after the first day of the next calendar quarter. The interest rate applied to your Account will increase if the Prime Rate 
increases. Any increase in the periodic rate may increase the number of payments required to pay your Account balance in full, and may 
cause your minimum payment to increase. Your daily periodic rate will not exceed .0410958% (15% ANNUAL PERCENTAGE RATE).

If you have chosen our fixed rate Credit Card on your application, the following applies. The daily periodic rate applicable to your 
account is .0408219% with a corresponding ANNUAL PERCENTAGE RATE of 14.9%.

For all cards, your FINANCE CHARGE is based upon the average daily balance in your Account for the number of days in the billing 
cycle. The average daily balance in your Account is determined by taking the beginning balance in your Account each day, adding 
any new Purchases, Balance Transfers, and Cash Advances and subtracting any payment or credits. This gives us the daily balance. 

Then we add up all the daily balances for the billing cycle and divide the total by the number of days in the billing cycle. This gives 
us the “average daily balance.” The FINANCE CHARGE is determined by multiplying the average daily balance by the daily periodic 
rate, and then by multiplying that product by the number of days in the billing cycle.

11.  Other Charges. The following other charges will be added to your Account, as applicable: 1) If you are 10 days late in making a 
payment, you will be charged 5% of the payment due, but not less than $1.00, 2) If the Credit Union does not honor a convenience 
check, you may be charged a non-sufficient funds fee in effect at the time the check is dishonored (up to $25.00 as of 01/24/2019).

12.  Annual Maintenance Charge. You agree to pay an Annual Maintenance Charge for your VISA Account as follows:

VISA Classic - $0.00.

Except as otherwise provided by law, your Annual Maintenance Charge is not refundable and will be charged to your Account as a 
Purchase. An Annual Maintenance Charge will be imposed as long as your Account has an unpaid balance.

13.  Default. You will be in default if you fail to make any Minimum Payment or other required payment by the date that it is due. 
You will be in default if you break any promise you make under this Agreement. You will be in default if you die, file for bankruptcy 
or become insolvent, that is, unable to pay your obligations when they become due. You will be in default if you make any false or 
misleading statements in any credit application or credit update. You will also be in default if something happens which the Credit 
Union believes may substantially reduce your ability to repay what you owe. When you are in default, the Credit Union has the right 
to demand immediate payment of your full Account balance without notice. If immediate payment is demanded, you will continue to 
pay FINANCE CHARGE, at the periodic rate charged before default, until what you owe has been paid, and any shares that were 
given as security will be applied towards what you owe. To the extent permitted by law, you will also be required to pay the Credit 
Union’s collection expenses, including court costs and reasonable attorneys’ fees.

14.  Returns and Adjustments. Merchants and others who honor the Card may give credit for returns or adjustments, and they will 
do so by sending us a credit slip which we will post to your account. If your credits and payments exceed what you owe us, we will 
hold and apply this credit balance against future purchases, balance transfers, and Cash Advances, or, if it is $1.00 or more, refund 
it on your written request.

15.  Amendment to Agreement. We may amend this Agreement at any time upon such notice as is required by applicable law. 
Unless the law otherwise provides, notice of amendment shall be mailed or delivered to you at least 15 days prior to the effective 
date of a change. Any amendments (including amendment of interest rate, interest rate formula or fees) will apply not only to future 
transactions, but also to all Account balances outstanding on and after the effective date of the change.

16.  Foreign Transactions. To the extent that you have used your VISA card to purchase goods or services, or obtain cash in another 
country, your statement may reflect the conversion into U.S. dollars of transactions which occurred initially in a different currency.  
Currently, VISA U.S.A. regulations provide that the exchange rate is either (1) a rate selected by VISA from the range of rates avail-
able in wholesale currency markets for the applicable central processing date, which may vary from the rate VISA itself receives, or 
(2) the government-mandated rate in effect for the applicable central processing date.  VISA U.S.A. charges an International Service 
Assessment (ISA) fee of 1% which will be applied to each international transaction when foreign currency is converted.  The ISA will 
appear as a separate transaction on your statement.

17.  Plan Merchant Disputes.  Except as provided by law, we are not responsible for the refusal of any plan merchant or financial 
institution to honor your Card. For a statement of your billing rights and our obligations with respect to disputes with plan merchants, 
see the statement: “YOUR BILLING RIGHTS,” which forms a part of this Agreement and disclosure.

18.  Security Interest. Unless you have specifically granted the Credit Union a security interest in your shares or deposits to secure 
payment of amounts due under this VISA Agreement, the Credit Union shall have no security interest in your shares or deposits to 
secure payment of amounts due on your VISA Account. [The Credit Union specifically disclaims any security interest in shares or 
deposits to secure payment of amounts due on your VISA Account which may have been given, or may be given, to the Credit Union 
in connection with one or more other transactions with the Credit Union.] In no event will the Credit Union assert a security interest 
in any share or deposit in an Individual Retirement Account or a Keogh Plan Account.

19. Agreement. This Agreement is the contract which applies to all transactions on your Account even though the Purchase slips, 
Cash Advance slips, balance transfer requests, credit or other slips you sign or receive may contain different terms. We may assign 
our rights under this Agreement. If we do, any amounts due on your Account shall belong to our assignee.

20.  No Waiver. The Credit Union can delay enforcing any of its rights any number of times without losing them.

21.  Statements and Notices. You will receive a statement each month showing transactions on your Account. Statements and 
notices will be mailed to you at the most recent address you have given the Credit Union. Notice sent to any one of you will be 
considered notice to all.

22. Closing or Suspending Your Account. You may contact a member service representative to close your Account. Truliant may 
close or suspend your Account at any time and for any reason permitted by law, even if you are not in default. If we close or suspend 
your Account for any reason, you must stop using your Card but you must still pay us all amounts you owe on the Account.

 
YOUR BILLING RIGHTS

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

KEEP THIS DOCUMENT  
FOR FUTURE USE

What To Do If You Find A Mistake On Your Statement
If you think there is an error on your statement, write to us at:

Truliant Federal Credit Union
Attn:  Billing Rights Department
P.O. Box 26000
Winston-Salem, NC  27114-6000

In your letter, give us the following information:
• Account information:  Your name and account number.
• Dollar amount:  The dollar amount of the suspected error.
• Description of problem:  If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.

You must contact us:
• Within 60 days after the error appeared on your statement.
• At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing.  You may call us, but if you do we are not required to investigate any potential errors and 
you may have to pay the amount in question.

What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:
1.  Within 30 days of receiving your letter, we must tell you that we received your letter.  We will also tell you if we have already corrected the error.
2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:
• We cannot try to collect the amount in question, or report you as delinquent on that amount.
• The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
• While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
• We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:
•  If we made a mistake:  You will not have to pay the amount in question or any interest or other fees related to that amount.
•  If we do not believe there was a mistake:  You will have to pay the amount in question, along with applicable interest and fees.  We will send 
you a statement of the amount you owe and the date payment is due.  We may then report you as delinquent if you do not pay the amount 
we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay.  If you 
do so, we cannot report you as delinquent without also reporting that you are questioning your bill.  We must tell you the name of anyone to 
whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases
If you are dissatisfied with the goods or services that you have purchased with your credit card and you have tried in good faith to correct the 
problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:
1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must 
have been more than $50.  (Note:  Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we 
own the company that sold you the goods or services.)
2.  You must have used your credit card for the purchase.  Purchases made with cash advances from an ATM or with a check that accesses 
your credit card account do not qualify.
3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:

Truliant Federal Credit Union
Attn:  Visa Department
P.O. Box 26000
Winston-Salem, NC  27114-6000

While we investigate, the same rules apply to the disputed amount as discussed above.  After we finish our investigation, we will tell you our 
decision.  At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.