USAA CREDIT CARD AGREEMENT
USAA SAVINGS BANK

Table of Contents

PART A: Important Information about this Agreement
The Parties to this Agreement  . . . . . . . . . . . . . . . . . . p.4
1.
2.
The Documents that Make Up this Agreement  . . . . p.4
3. When You Become Bound by this Agreement  . . . . . p.4
4. Changes to Agreement  . . . . . . . . . . . . . . . . . . . . . . . . p.5
5. Governing Law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.5
6. Words Used Often in this Agreement  . . . . . . . . . . . . p.5
7. Waiver/Provisions of Agreement are Separable  . . . p.5

PART B: Use of Account

8. Transactions You May Make and the Fees and 

Charges You Will Pay  . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
9.
p.7
Interest  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10. Your APRs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
11. How to Avoid Paying Interest on Purchases 

(Your Purchase Grace Period)  . . . . . . . . . . . . . . . . . . p.8
p.9

12. Transaction Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13. Payment of Your Transactions and Stopping 

Payment of Convenience Checks  . . . . . . . . . . . . . . . . p.10
14. Legal Transactions Only . . . . . . . . . . . . . . . . . . . . . . . . p.10
p.11
15. Transactions Made in a Foreign Currency  . . . . . . . .
p.11
16. Merchant Return Policy  . . . . . . . . . . . . . . . . . . . . . . . .
p.11
17. Reservations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.11
18. Recurring Transactions and Automatic Payments  .
19. Limitation of Our Responsibilities for Merchant 

Actions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

p.11

PART C: Your Liability
20. Your Promise to Pay  . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
21. Allowing Others to Use the Account  . . . . . . . . . . . . . p.13
22. Releasing Person from Account Liability  . . . . . . . . . p.13

PART D: Your Payments
23. Your Bills and Required Minimum Payments  . . . . . . p.14
24. Form of Payments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
25. Payment of Disputed Amounts . . . . . . . . . . . . . . . . . . p.16

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PART E: Default and Collections

26.	 Default	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
27.	 Attorney	Fees	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
28.	 Account	Settlements	. . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17

PART F: Miscellaneous Provisions

29.	 Closing	an	Account	and	Continuation	of	Certain	

Terms	of	this	Agreement 	. . . . . . . . . . . . . . . . . . . . . . . . p.18

31.	 Notices	and	Materials	from	Us	to	You 	. . . . . . . . . . . . . p.18
32.	 Your	Duty	to	Provide	Us	Certain	Information	. . . . . . . p.19
33.	 Notices	and	Materials	from	You	to	Us 	. . . . . . . . . . . . . .p.19
34.	 Telephone	Monitoring	. . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
35.	 Credit	Information	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21	
36.	 Assignment	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
37.	 Other	Agreements	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
38.	 Expedited	Delivery	Service	. . . . . . . . . . . . . . . . . . . . . . . p.21

30.	 Lost,	Stolen	or	Unauthorized	Use	of	Cards	or	

Your	Billing	Rights	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22-24

Convenience	Checks 	. . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18

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USAA Credit Card Agreement
Universal Terms and Conditions

This USAA Credit Card Agreement (“Agreement”) contains the terms and conditions for use of a USAA Credit Card account
(“Account”).

PART A: Important Information about this Agreement

1.

The Parties to this Agreement. This Agreement is made by and between USAA Savings Bank and each Cardholder and any
other person who uses the Account. The words “we,” “us,” “our,” or “Bank” refer to USAA Savings Bank. The words “you,”
“your,” or “yours” refer to a Cardholder or to a person who uses a USAA Credit Card account. The word “Cardholder” is
defined in section 20.

2. The Documents that Make Up this Agreement. This Agreement consists of the following documents: (a) the Universal Terms

and Conditions that you are reading now; (b) the Pricing Schedule; (c) the Arbitration Addendum; and (d) any other document
that	we	provide	to	you	that	indicates	it	is	part	or	amends	this	Agreement.	Collectively,	all	these	documents	are	referred	to	
that we provide to you that indicates it is part of the USAA Credit Card Agreement. Collectively, all these documents are referred
as	the	“Agreement”	and	all	terms	and	conditions	in	the	Agreement	are	referred	to	as	the	“Terms.”
to as the “Agreement” and all terms and conditions in the Agreement are referred to as the “Terms.” 

When You Become Bound by this Agreement. If	you	are	a	Cardholder,	this	Agreement	becomes	effective,	and	you	agree	to	
3. When You Become Bound by this Agreement. If you are a Cardholder, this Agreement becomes effective ten (10) days after
its	Terms,	on	the	earlier	of	(1)	the	first	or	next	use	of	the	Account,	or	(2)	ten	(10)	days	after	we	mail	or	deliver	this	Agreement	
the date on which the Account was opened or on the date of the first Account transaction, whichever date is earlier. If you
to	any	Cardholder.
are not a Cardholder, you agree to these Terms when you use the Account.

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4. Changes to Agreement. We may change this Agreement at any time, whether by adding new terms and conditions, or deleting
or amending existing ones. The changes will apply to existing and future balances unless our notice states otherwise. If required
by law, we will send notice of the change at least 45 days before it becomes effective. We will provide Cardholders an opportunity
the	change	is	rejected.
to reject certain changes. When we do, we may require the Account to be closed if you reject the change.

5. Governing Law. The Agreement is governed by the laws of Nevada and the United States of America.

6. Words Used Often in this Agreement. “American Express” means American Express Travel Related Services Company, Inc.
“APR” means Annual Percentage Rate. “ATM” means automated teller machine. “Credit Card” or “Card” means any USAA
Credit Card issued on your Account. “Convenience Check” means a check or other instrument drawn on your Account. “Margin”
means the number of percentage points added to the Prime Rate to calculate an APR on your Account. “MasterCard” means
MasterCard International, Inc. Other terms are defined elsewhere in this Agreement. “Visa” means Visa U.S.A. Inc.

7. Waiver; Provisions of Agreement Are Separable. If we fail to exercise any of our rights under this Agreement, we do not

waive any of our rights in the future. If any provision of this Agreement is held to be invalid or unenforceable, the rest of this
Agreement will remain in full force.

8. Transactions You May Make and the Fees and Charges You Will Pay.

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PART B: Use of Account

You make  When you:

Purchases

Use your Card to pay for goods or services
anywhere your Card is accepted, including:
•
•
• On the internet.

In person at point of sale,
By mail or telephone, or

Balance
Transfers

Transfer a balance from another creditor to
your Account.

And you pay these fees and charges on each transaction:
•

Interest* (unless the grace period applies) from the date
of the Purchase until the date you pay us back.
Foreign Transaction Fee: 1% of each Purchase made in a
foreign currency, outside the U.S., or with a merchant who
processes the Purchase outside the U.S. 
Interest* from the date we process the Balance Transfer
until the date you pay us back. 

•

•

• Balance Transfer Fee in the amount described in the Pricing

Schedule.

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•

Cash
Advances

• Write a Convenience Check; 
• Obtain cash or cash equivalents anywhere
your Card is accepted. Cash equivalents
include items such as travelers’ checks,
money orders, lottery tickets, gaming
chips**, and any other item that may be
converted into cash or that we deem to be
Cash Advances. 
Transfer funds into a deposit or asset
account (including under an overdraft
protection agreement).
*Please see the Pricing Schedule for the interest rates. 
**American Express Cards are not accepted for the purchase of bets, lottery tickets, or casino gaming chips.

• Cash Advance Fee in the amount described in the Pricing
Schedule. This fee is waived for electronic fund transfers
to a USAA deposit account.
Foreign Transaction Fee: 1% of each Cash Advance made
in a foreign currency, outside the U.S. or with an
institution or merchant who processes the transaction
outside the U.S.

Interest* from the date you obtain cash or write a
Convenience Check until the date you pay us back. 

•

•

9.

Interest. We calculate interest for each billing cycle as follows:
• At the end of each day, we add any new transactions, interest, fees, and other charges to your balance and subtract any

payments or credits. (We do not add new Purchases when a grace period applies.) 

• Next we add all the daily balances together and divide the sum by the number of days in the billing cycle. This gives us

the average daily balance. We multiply the average daily balance by the monthly interest rate and add the interest to the
balance. The average daily balance is called the “Balance Subject to Finance Charge” on your bills.

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We calculate interest in this manner separately for Purchases, Balance Transfers, Cash Advances, and each promotional
rate balance.

10. Your APRs. Your Annual Percentage Rate(s) or APR(s) are shown in the Pricing Schedule. If an APR is a variable rate, it

varies monthly with the market based on the Prime Rate. We determine your variable APRs each billing period as follows:
First, we use the Prime Rate published in The Wall Street Journal on the 15th day of the calendar month in which the
•
billing period begins. If the Prime Rate is not published that day, then we use the Prime Rate on the next day on which it
is published. (If the Prime Rate ceases to be published, we will choose a substitute index in accordance with applicable
law.)
Second, we add a Margin to the Prime Rate. This sum is the APR that will apply for that entire billing period. See the
Pricing Schedule for the amount of your Margin. Any increase in the APR will increase your minimum payment and
amount of interest you pay.

•

From time to time we may offer you a Promotional APR. The terms of the Promotional APR are either described in the
From	time	to	time	we	may	offer	you	a	Promotional APR.	The	terms	of	the	Promotional	APR	are	either	described	in	the	
Pricing Schedule or in a separate document that amends this Agreement.
Pricing	Schedule	or	in	a	separate	letter	or	document.

11. How to Avoid Paying Interest on Purchases (Your Purchase Grace Period). You have a grace period in which you can avoid
paying interest on the new Purchases that are itemized on your bill. If the Previous Balance on you bill was paid in full by its
Due Date (or if it was a zero or credit balance), we do not charge monthly periodic interest on the Purchases on your current
bill that you pay by its Due Date. The grace period does not apply when any portion of your Previous Balance remains unpaid
or if it is paid late. Cash Advances and Balance Transfers do not have any grace period.

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12. Transaction Limits. We may establish limits on the amount you may borrow or types of transactions we will permit, such as

one or more of the following:
• Credit limit which is the maximum amount we have approved to be carried in unpaid Account balances;
• Cash Advance, Balance Transfer, or Purchase Limits which is the maximum balance for each type of transaction you may have;
• Revolve limit which is the maximum unpaid balance we will permit you to carry from one month to another;
• Daily limits which are limits on the number or total dollar amount of certain transactions that we will authorize in a

•

•

single day;
Location limits which are certain geographic or merchant locations where we may not permit transactions to be made
usually due to a higher risk of fraud or illegal activity.
Legal limits are limits on the use of an Account we deem necessary to comply with the law or prevent liability to us or
anyone else.

• Other limits which we may establish to prevent fraud or losses on the Account or to protect USAA, its members,

vendors, affiliates, or other persons. 

We will tell you about some of the limits such as your credit limit; however, for security and other reasons we will not tell
you about all the limits we set. You agree not to exceed the limits we tell you about or allow the Account to exceed them.
We can increase, reduce, cancel, or suspend any of the limits or add new limits at any time.

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13. Payment of Your Transactions and Stopping Payment of Convenience Checks

• Card Transactions. The person accepting your Card must obtain an authorization from us. If they do not, we may but are
not required to accept the transaction. We may deny an authorization for any reason. We are not liable for our refusal or
failure to authorize a transaction. You may not stop the payment of any Card transaction.

• Convenience Checks. We may reject and return unpaid any Convenience Check you write for any reason. You must pay
us for any Convenience Check we pay, even if we were permitted to reject and return the Convenience Check, unless the
Convenience Check constitutes Unauthorized Use as defined in Section 30. We may refuse to issue Convenience Checks
or, upon notice to you, refuse to permit the use of Convenience Checks already issued. You may visit usaa.com or call us
at (800) 531-8722 to place a stop payment on an unpaid Convenience Check. We will charge a stop payment fee of $20.
You must provide us the date, amount, name of payee, and the number of the Convenience Check. If any information you
provide is incorrect or if you do not afford us a reasonable opportunity to act on your request, we may not be able to
stop payment. Once a Convenience Check has been paid, we will not be able to reverse the payment. Your stop payment
request will remain valid for six months. You must renew your request before it expires if you want us to continue
honoring it. You agree to hold harmless and indemnify us from any losses, expenses and costs, including attorney fees
incurred by us, for preventing or failing to prevent payment.

14. Legal Transactions Only. You shall reimburse, indemnify, and hold harmless MasterCard, American Express, VISA, and us for

any and all amounts, expenses, or damages resulting from your alleged illegal use of the Account.

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15. Transactions Made in a Foreign Currency. When you make a transaction in a foreign currency, it will be converted into U.S.

Dollars by either: (a) MasterCard, American Express, or Visa or (b) the merchant or its agent. We do not convert your
transactions into U.S. Dollars, and we are not responsible for the conversion rates or processes used by the person who does
so. 

16. Merchant Return Policy. If a merchant has a policy such as “no returns,” “no refunds,” “no return or credit without receipt,”
“as is,” “store credit only,” or “all sales final,” you will be bound by that policy. If a merchant does not disclose a policy, you
should ask what the return policy is to protect yourself.

17. Reservations. When using your Account to make travel or lodging reservations, obtain the cancellation policy. If you cancel,
make sure you follow the policy and always obtain a cancellation number. Otherwise, the merchant or service provider may
charge the Account for the transaction, and you may not refuse to pay us based on your cancellation.

18. Recurring Transactions and Automatic Payments. If you authorize a merchant to charge your Account for repeat or

recurring transactions, you must notify the merchant if: (a) you want to discontinue the recurring transactions on your
Account; (b) your Account is closed; or (c) your Account number or Card expiration date changes.

19. Limitation of Our Responsibilities for Merchant Actions. We will not be responsible for: (a) the merchandise or services you
purchase with your Account; (b) the refusal of any person to honor your Card, Convenience Check or Account; or (c) an ATM
that does not properly accept your Card, disperse cash, or otherwise perform as you requested.

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PART C: Your Liability

20. Your Promise to Pay. You promise to pay us all amounts for which you are liable as follows:

YOUR LIABILITY

You are a:

If you:

Cardholder

Authorized
User

Established the Account, signed an application
or other document establishing your liability, or
made a transaction or payment knowing that
your name appears on a Bill for the Account.
If your name appears on a Bill, this means our
records show you are a Cardholder.

• Were granted express, implied, or apparent
authority to use the Credit Card or the
Account. 

• Make a transaction that results in a direct or

indirect benefit to a Cardholder or any
member of the Cardholder’s immediate
family.

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And you are Liable for:
The entire Account balances including any transactions made
by you, another Cardholder, or an Authorized User, and any
interest or fees. If there is more than one Cardholder, you are
each jointly and severally liable for these amounts. This
means we may, at our sole option, collect the entire Account
balance from any one of you, or we may collect a portion
from each of you.*

The transactions you make plus any related interest or fees.
We will not attempt to collect from you unless a Cardholder
refuses or fails to pay us.*

Other User

Are anyone using the Account other than a
Cardholder or an Authorized User.

The transactions you make plus any related interest and
fees.*

*At our option, we may transfer amounts you owe to a separate account in your name for billing purposes and report the
account to the credit bureaus. The billing-only Account will not be open to new transactions.

21. Allowing Others to Use the Account: Think carefully before allowing anyone to use the Account. This Account does not
21.	 Allowing Others to Use the Account:	Think	carefully	before	allowing	anyone	to	use	the	Account.	This	Account	does	not
permit you to limit the nature or amount of authority granted to an Authorized User. An Authorized User shall have the
permit	you	to	limit	the	nature	or	amount	of	authority	granted	to	an	Authorized	User.	An Authorized User shall have the 
same authority as a Cardholder to (1) make Purchases, Balance Transfers, or Cash Advances; (2) access Account
same authority as a Cardholder to (1) make Purchases, Balance Transfers, or Cash Advances; (2) access Account
information; and (3) authorize others to use the Account. A Cardholder does not need our permission to make someone an
information; and (3) authorize others to use the Account.	A	Cardholder	does	not	need	our	permission	to	make	someone	an	
Authorized User except when requesting an additional Card. We are not required to honor a request for an additional Card.
Authorized	User	although	we	reserve	the	right	to	refuse	to	honor	a	request	for	an	additional	Card.	To	terminate	the	authority	of	
To terminate the authority of an Authorized User, a Cardholder must first notify us and request a new Account number. If a
an	Authorized	User,	a	Cardholder	must	first	notify	us	and	then	request	a	new	Account	Number.	If	a	Cardholder	chooses	to	keep	
Cardholder chooses to keep the same Account number, we cannot prevent the person from continuing to use the Account.
the	same	Account	number,	you	understand	that	we	cannot	prevent	the	person	from	continuing	to	use	the	Account	and	you	agree	
Therefore, further use by the person will remain authorized.
that	any	further	use	by	the	person	will	remain	authorized.

22. Releasing Person from Account Liability. We may release a Cardholder, Authorized User, or Other User from liability at any
22.	 Releasing Person from Account Liability.	We	may	release	a	Cardholder,	Authorized	User,	or	Other	User	from	liability	at	any
time and in our sole discretion. We are not bound by any terms of a divorce decree including those that allocate liability for
time	and	in	our	sole	discretion.	We	are	not	bound	by	any	terms	of	a	divorce	decree	including	those	that	allocate	liability	for
the Account between ex-spouses. 
the	Account	between	ex-spouses.	

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23.	 Your Bills and Required Minimum Payments.	We	will	send	a	bill	each	month	when	there	is	a	balance	over	$1	or	an	interest	
23. Your Bills and Required Minimum Payments. We will send a bill each month when there is a balance over $1 or an interest
charge.	We	must	receive	payment	of	at	least	the	Minimum	Payment	by	the	Due	Date	on	each	bill.
charge. We must receive payment of at least the Minimum Payment by the Due Date on each bill. If we do not receive
YOUR MINIMUM PAYMENT AMOUNT
payment by the Due Date or if a payment is returned to us unpaid, we will charge the Late Fee or Returned Payment Fee in
Each Minimum Payment is  one of the following amounts, whichever is greatest:
the Pricing Schedule.

PART D: Your Payments

1% of the New Balance;
Finance Charges, Interest, Fees;

OR
$15	plus	any	past	due	amount	(or	your	
New	Balance	if	less	than	$15);

YOUR MINIMUM PAYMENT
Each Minimum Payment is one of the following amounts, whichever is greatest:

The	sum	(rounded	to	the	nearest	dollar)	of:
1%	of	the	New	Balance;
•	
Finance	Charges,	Interest,	Fees;
•	
The sum of (rounded to the nearest
•	 Debt	Protection	fees;
dollar):
•	 Other	Charges	we	may	impose;	and
•
•	 Any	past	due	amount;
$15 plus any past due amount (or your
•
New Balance if less than $15).
Late/Returned Payment Fees.	If	we	do	not	receive	payment	by	the	Due	Date	or	if	a	payment	is	returned	to	us	unpaid,	we	charge	a	
• Debt Protection fees;
Late	Fee	or	Returned	Payment	Fee	equal	to	the	amount	of	the	Minimum	Payment	that	was	due	immediately	before	the	date	on	which	
• Other Charges we may impose; and
a	payment	(i)	became	late	(in	the	case	of	the	Late	Fee);	or	(ii)	was	returned	to	us	(in	the	case	of	a	Returned	Payment	Fee),	in	either	
• Any past due amount.
case	up	to	the	amount	shown	in	the	Pricing	Schedule.	We	will	not	charge	both	fees	based	on	the	same	Minimum	Payment	due.	
Pay-Ahead Program: When you pay more than the Minimum Payment as calculated above, we reduce the next month’s
How we apply Payments.		We	may	apply	Minimum	Payments	and	other	credits	other	than	payments	in	any	order	we	deem	
Minimum Payment by the additional amount you paid. If the next Minimum Payment is reduced to zero, we also reduce the
appropriate.		Amounts	paid	in	excess	of	a	Minimum	Payment	are	applied	to	the	balance	with	the	highest	APR.
next subsequent Minimum Payment by any unused portion of your additional payment. Your Account cannot be delinquent or
over its credit limit.
When we credit Payments.	Payments	received	by	us	before	5	p.m.	Central	Time	that	meet	the	payment	conditions	in	section	24	and	
on	your	bill	will	be	credited	as	of	the	day	of	receipt.	Payments	that	we	accept	that	do	not	meet	these	requirements	will	be	credited	

OR
Your	Overlimit	amount.

Your Overlimit amount.

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within	5	days	unless	they	require	special	handling.	We	reserve	the	right	to	withhold	credit	availability	until	we	confirm	receipt	of	
good	funds.

Pay-Ahead Program:	When	you	pay	more	than	the	Minimum	Payment	as	calculated	above,	under	our	Pay-Ahead	Program	you	may	
be	permitted	to	skip	some	or	all	of	your	next	two	Minimum	Payments.	When	this	occurs,	your	Minimum	Payments	continue	to	be	
calculated	in	the	same	manner,	however	the	minimum	amount	due	shown	on	your	bill	will	be	shown	as	your	Minimum	Payment	less	
the	amount	you	may	skip.		To	be	eligible	for	Pay-Ahead,	your	Account	cannot	be	delinquent	or	over	its	credit	limit.

24.		Form of Payments.

•  DO NOT MAIL CASH, OR SEND ANY CORRESPONDENCE TO OUR PAYMENT ADDRESS.	We	are	not	liable	for	any	

lost	or	stolen	cash	payments	unless	you	have	a	receipt	we	issue	to	you	at	the	time	of	payment.

•	 All	checks	and	other	payment	instruments	must	be	in	U.S.	Dollars	and	drawn	on	funds	on	deposit	in	a	federally	in-

sured	institution	in	the	United	States.	Make	sure	to	include	your	payment	coupon	from	your	Bill	and/or	your	account	
number	on	your	check	or	payment	instrument.	If	you	postdate	your	payment,	you	authorize	us	to	process	it	on	the	
date	we	receive	it,	even	if	it	is	before	the	date	on	the	payment	item.	When you pay by check, you authorize us to use 
information from your check to make a one-time electronic funds transfer from your checking account. Funds may 
be withdrawn from your account as early as the day we receive your payment, and you will not receive your check 
back from your bank.

•	 We	may,	but	are	not	required	to,	accept	any	payment	that	in	our	sole	discretion	does	not	meet	the	above	requirements	
or	that	we	deem	to	be	of	a	questionable	nature	or	to	require	any	special	handling	(a	“Non-Conforming	Payment”).	Our	

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decision	to	accept	a	payment	is	final.	If	we	choose	to	accept	a	Non-Conforming	Payment,	we	may	charge	you	a	reason-
able	service	and	collection	fee.	If	we	refuse	to	accept	a	payment	and	you	re-present	it	to	us,	we	will	have	no	further	
responsibility	to	respond;	however,	if	we	do,	you	agree	to	pay	us	for	our	time	and	costs	for	handling	your	requests,	
including	our	employees’	time	and	attorney	fees	for	research	and	handling.

25.	 Payment of Disputes Balances and Account Settlements.	Any	check	or	other	payment	which	you	send	to	us	for	less	than	
the	full	balance	that	is	marked	as	“paid	in	full”	or	with	any	similar	language	or	that	you	otherwise	tender	as	full	satisfac-
tion	of	a	disputed	amount	must	be	sent	to	USAA	Credit	Card	Resolution	Services,	P.O.	Box	34894,	San	Antonio,	TX	78265. 
We	may	process	payments	mailed	to	any	other	address	without	regard	to	or	being	bound	by	any	restrictions	written	on	or	
sent	with	the	check	or	payment	instrument,	and	may	accept	payments	that	are	marked	with	“paid	in	full”	or	any	similar	
language	without	waiving	or	losing	any	of	our	rights	to	receive	full	payment	under	this	Agreement.

16
5

service and collection fee. If we refuse to accept a payment and you re-present it to us, we will have no further

responsibility to respond; however, if we do, you agree to pay us for our time and costs for handling your requests,

including our employees’ time and attorney fees for research and handling. 

25. Payment of Disputed Amounts. Any check or other payment which you send to us for less than the full balance that is

marked as “paid in full” or with any similar language or that you otherwise tender as full satisfaction of a disputed amount

must be sent to USAA Credit Card Resolution Services, P.O. Box 34894, San Antonio, TX 78265. We may process payments

mailed to any other address without regard to or being bound by any restrictions written on the check or payment

instrument. Satisfaction of your Account Balance for less than the New Balance requires our written agreement. We may

accept payments that are marked with “paid in full” or any similar language without waiving or losing any of our rights to
receive full payment under this Agreement.

PART E: Default and Collections

26. Default. Your Account is in Default if you fail to comply with any of the Terms of this Agreement or any other loan

agreement or obligation with us or our affiliates; in the event of your death, incompetence, bankruptcy, insolvency, fraud or
misrepresentation; or if any statement or information you made to us in your application or otherwise was untrue or
incomplete. If you are in Default, we may, at our option suspend or cancel the Account and/or require you to pay the full
amount you owe us at once (after notice if required by law).

27. Attorney Fees. If we refer your Account to an attorney for collection, we may charge you for our reasonable attorney fees

(including costs for attorneys who are employed by us) and court costs incurred by us to extent permitted by law.

16

28. Account Settlements. Any settlement of your Account balance for less than what is owed requires our written agreement. 

PART F: Miscellaneous Provisions

29. Closing an Account and Continuation of Certain Terms of this Agreement. We may close or suspend an Account at any
time without prior notice. A Cardholder may also close an Account by notifying us. Once your Account is closed, (A) you
may not make any new transactions, and you must destroy all Cards and Convenience Checks; and (B) you may repay
any outstanding balance over time pursuant to the Terms of this Agreement, unless the Account is or becomes in Default
under section 26. Closing the Account will not prevent transactions made from being added to the Account and you will
remain liable for all unpaid balances including for transactions made or processed after the date the Account is closed. 
27. Attorney Fees. If we refer your Account to an attorney for collection, we may charge you for our reasonable attorney fees
30. Lost, Stolen or Unauthorized Use of Cards or Convenience Checks. You must tell us at once if a Card or Convenience
(including costs for attorneys who are employed by us) and court costs incurred by us to extent permitted by law.
17
Check is lost or stolen or you think someone used your Account without your permission. You may notify us by calling
28. Account Settlements. Any settlement of your Account balance for less than what is owed requires our written agreement. 
(800) 531-8722. Cardholders are not liable for Unauthorized Use of a Credit Card. “Unauthorized use” means use by
someone other than a Cardholder or Authorized User for which a Cardholder or any member of a Cardholder’s immediate
PART F: Miscellaneous Provisions
family does not receive a direct or indirect benefit.

29. Closing an Account and Continuation of Certain Terms of this Agreement. We may close or suspend an Account at any
31. Notices and Materials from Us to You. We may send Cards, Convenience Checks, this Agreement, bills, notices and any
time without prior notice. A Cardholder may also close an Account by notifying us. Once your Account is closed, (A) you
other Account materials to any Cardholder and this will be considered delivery and notice to all of you.
may not make any new transactions, and you must destroy all Cards and Convenience Checks; and (B) you may repay
may not make any new transactions, and you must destroy all Cards and Convenience Checks; and (B) you must repay 
17
any outstanding balance over time pursuant to the Terms of this Agreement, unless the Account is or becomes in Default
any outstanding balance pursuant to the Terms of this Agreement. Closing	the	Account	will	not	prevent	transaction	
under section 26. Closing the Account will not prevent transactions made from being added to the Account and you will
made	from	being	added	to	the	Account	and	you	will	remain	liable	for	all	unpaid	balances	including	for	transactions	made	or	
remain liable for all unpaid balances including for transactions made or processed after the date the Account is closed. 
processed	after	the	date	the	Account	is	closed.”

30. Lost, Stolen or Unauthorized Use of Cards or Convenience Checks. You must tell us at once if a Card or Convenience
Check is lost or stolen or you think someone used your Account without your permission. You may notify us by calling
(800) 531-8722. Cardholders are not liable for Unauthorized Use of a Credit Card. “Unauthorized use” means use by
someone other than a Cardholder or Authorized User for which a Cardholder or any member of a Cardholder’s immediate
family does not receive a direct or indirect benefit.

31. Notices and Materials from Us to You. We may send Cards, Convenience Checks, this Agreement, bills, notices and any

other Account materials to any Cardholder and this will be considered delivery and notice to all of you.

17

18

32. Your Duty to Provide Us Certain Information. You must notify us of any changes to your name, address, home or business
32. Your Duty to Provide Us Certain Information. You must notify us of any changes to your name, address, home or business

telephone number, employment or income within 30 days of such change. You will also provide us updated financial
telephone number, employment or income within 30 days of such change. You will also provide us updated financial
information upon our request.
information upon our request.

33. Notices and materials from you to us. You should contact us or send us materials at the following places:
33. Notices and materials from you to us. You should contact us or send us materials at the following places:
Notices and material from you to us.	You	must	contact	us	or	send	us	materials	at	the	following	places:

For:
For:

Lost/Stolen Card
Lost/Stolen Card

Send information or contact us here:
Send information or contact us here:

Call us immediately at: (800) 531-8722, (overseas, call collect, (210) 491-9097).
Call us immediately at: (800) 531-8722, (overseas, call collect, (210) 491-9097).
Or go to: www.usaa.com
Or go to: www.usaa.com

General matters such as:
Payments
Payments
•

Changing your address, phone
number, etc.

• Request a credit limit increase

Questions or disputes about your bill
or transactions on the Account

Payments tendered as full
Payments tendered as full
Questions or disputes about our
satisfaction of a disputed balance
satisfaction of a disputed balance
reports of your Account to the credit
bureaus

•

• Online at: www.usaa.com
Make your payment:
Make your payment:
By phone at: 1-800-531-8722
•
• Online at: www.usaa.com
• Online at: www.usaa.com
• USAA Credit Card Services, P.O. Box 65020, San Antonio, TX 78265-5020
USAA Credit Card Services, 10750 McDermott Freeway, San Antonio, TX 
By telephone at: 1-800-531-8722
•
By telephone at: 1-800-531-8722
•
78288-9786
Mail your payment to:
Mail your payment to:
USAA Credit Card Payments
USAA Credit Card Payments
To protect your rights, you should write to us at: 
10750 McDermott Fwy
10750 McDermott Fwy
USAA Credit Card Services, P.O. Box 65020, San Antonio, TX 78265-5020
San Antonio, TX 78288-0570
San Antonio, TX 78288-0570
• You may also contact us on the Web at www.usaa.com or by phone at 1-800-531-8722,
(Do not send any correspondence to the payment address.)
(Do not send any correspondence to the payment address.)
but this will not preserve your rights.
You must mail your payment and letter to: 
You must mail your payment and letter to: 
Write to: 
•
•

Card Resolution Services, P.O. Box 34894, San Antonio, TX 78265
Card Resolution Services, P.O. Box 34894, San Antonio, TX 78265
USAA Federal Savings Bank 
Attn: Credit Bureau Disputes 
10750 McDermott Freeway 
San Antonio, TX 78288

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6

Arbitration papers

If you choose to begin arbitration, you must send arbitration notices to: 

• USAA General Counsel, 9800 Fredericksburg Road, San Antonio, TX 78288.

19

Questions or disputes about 
our reports of your Account 
to the credit bureaus

Write	to:

USAA/Consumer Report Dispute 
Attn: Form Code # CLCBD 
PO Box 33009 
San Antonio, TX 78265-3009

Arbitration papers

Payments

Copies of Documents

If	you	choose	to	begin	arbitration,	you	must	send	arbitration	notices	to:	
•  USAA General Counsel, 9800 Fredericksburg Road, San Antonio, TX 78288.
Make	your	payment:
•	 Online	at:	www.usaa.com
•	
Mail your payment to:

By	telephone	at:	1-800-531-8722

USAA Credit Card Payments
10750 McDermott Fwy
San Antonio, TX 78288-0570

(Do not send any correspondence to the payment address.)
IMPORTANT:  For payments tendered as full satisfaction of a disputed balance for less than what we 
claim you owe, you must mail your payment and letter to: Card Resolution Services, P.O. Box 34894, 
San Antonio, TX 78265
To	request	documents:
•  By telephone at: 1-800-531-8722
•  By mail:  USAA Credit Card Payments, 10750 McDermott Fwy, San Antonio, TX 78288-0570
We charge a fee of $10 per copy. 

20

34.	 Telephone Monitoring.	We	may	listen	to	and	record	telephone	calls	between	you	and	us	for	the	purpose	of	monitoring	and

improving	the	quality	of	service	you	receive.	

35.	 Credit Information.	You	have	the	right	to	dispute	the	accuracy	of	information	we	have	reported.	If	you	wish	to	do	so,	write	
us	at:	USAA	Federal	Saving	Bank,	Attn:	USAA/Consumer Report Disputes, Attn: Form Code # CLCBD, PO Box 33009, 
San Antonio, TX 78265-3009.	Please	include	your	name,	address,	Account	number,	telephone	number,	Social	Security	
number	and	a	brief	description	of	the	problem.	If	available,	please	include	a	copy	of	the	credit	report	in	question.	

36.	 Assignment.	We	may	assign	your	Account	or	this	Agreement	without	obtaining	your	consent.	You	may	not	assign	your	

Account	or	this	Agreement.	

37.	 Other Agreements.	This	Agreement	constitutes	the	entire	agreement,	and	supersedes	all	prior	agreements,	between	you

and	us	governing	the	use	of	the	Account.

38.	Expedited Delivery Service.	If	you	request	us	to	send	you	anything	related	to	your	Account	by	expedited	delivery	and	we
can	honor	your	request,	we	may	charge	your	Account	our	Expedited	Delivery	Charges	in	effect	at	the	time.	We	will	advise
you	of	the	amount	of	the	fee	whenever	you	request	expedited	delivery.

USAA	Savings	Bank
By:	Larry	R.	Seedig,	President	&	Chief	Executive	Officer	

IMPORTANT	INFORMATION.	Federal	law	requires	us	to	obtain,	verify,	and	record	your	name,	address,	date	of	birth,	and	other	
information	that	will	allow	us	to	identify	you	when	you	open	an	account	and	in	certain	other	circumstances.	

Your Billing Rights: Keep this Document for Future Use
This notice tells you about your rights and our responsibilities
under the Fair Credit Billing Act.

What to Do if You Find a Mistake on Your Bill
If you think there is an error on your
Bill, write to us at: USAA Credit Card Services, P.O. Box 65020,
San Antonio, TX 78265-5020.

In your letter, give us the following information:
• Account information: Your name and account number.
• Dollar amount: The dollar amount of the suspected error.
• Description of problem: If you think there is an error on

your bill, describe what you believe is wrong and why you
believe it is a mistake.

You must contact us:
• Within 60 days after the error appeared on your Bill.
• At least 3 business days before an automated payment is
scheduled, if you want to stop payment on the amount
you think is wrong.

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217

You must notify us of any potential errors in writing. You may
also contact us on the Web at www.usaa.com or by phone at
1-800-531-8722, but if you do, we are not required to investigate
any potential errors, and you may have to pay the amount in
question.

What Will Happen After We Receive Your Letter
When we receive your letter, we must do 2 things:
1. Within 30 days of receiving your letter, we must tell you
that we received your letter. We will also tell you if we have
already corrected the error.
2. Within 90 days of receiving your letter, we must either
correct the error or explain to you why we think the bill is
correct.

While we investigate, whether or not there has been an error:
• We cannot try to collect the amount in question or report

•

you as delinquent on that amount.
The charge in question may remain on your Bill, and we
may continue to charge you interest on that amount.

 
 
 
 
 
 
 
	
	
	
 
	
	
	
	
	
• While you do not have to pay the amount in question, you

are responsible for the remainder of your balance.

• We can apply any unpaid amount against your credit limit.

•

After we finish our investigation, one of two things will happen:
If we made a mistake: You will not have to pay the amount
•
in question or any interest or other fees related to that
amount.
If we do not believe there was a mistake: You will have to
pay the amount in question, along with applicable interest
and fees. We will send you a Bill of the amount you owe
and the date payment is due. We may then report you as
delinquent if you do not pay the amount we think you owe.
If you receive our explanation but still believe your bill is
wrong, you must write to us within 10 days telling us that
you still refuse to pay. If you do so, we cannot report 
you as delinquent without also reporting that you are
questioning your bill. We must tell you the name of anyone
to whom we reported you as delinquent, and we must let

those organizations know when the matter has been
settled between us.

If we do not follow all of the rules above, you do not have to
pay the first $50 of the amount you question even if your bill
is correct.

Your Rights if You Are Dissatisfied with Your Credit Card
Purchases
If you are dissatisfied with the goods or services that you
have purchased with your credit card, and you have tried in
good faith to correct the problem with the merchant, you may
have the right not to pay the remaining amount due on the
purchase.

To use this right, all of the following must be true:

1. The purchase must have been made in your home State

or within 100 miles of your current mailing address, and the
purchase price must have been more than $50. (Note: Neither
of these are necessary if your purchase was based on an

advertisement we mailed to you, or if we own the company
that sold you the goods or services.)

2. You must have used your credit card for the purchase.

Purchases made with cash advances from an ATM or with a
check that accesses your credit card account do not qualify.
3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied
with the purchase, contact us in writing at: USAA Credit Card
Services, P.O. Box 65020, San Antonio, TX 78265-5020.
While we investigate, the same rules apply to the disputed
amount as discussed above. After we finish our investigation,

we will tell you our decision. At that point, if we think you
owe an amount and you do not pay, we may report you as
delinquent.

Liability for Unauthorized Use
If you notice the loss or theft of your credit card or a possible
unauthorized use of your card, call us immediately at (800)
531-8722 (overseas, call collect, (210) 491-9097). You may also
contact us on the Web at www.usaa.com or write to us at: 
USAA Credit Card Services, 10750 McDermott Fwy, San Antonio,
TX 78284-8499. With our Zero Liability Policy, you are not
liable for Unauthorized Use of your Card.

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8

94264-1010

USAA Credit Card Agreement Pricing Addendum 

Interest Rates and Charges 

ANNUAL 
PERCENTAGE 
RATE (APR) 

The Regular APR ranges from 6.9% to 25.9% (0.5750 to 

2.1583 monthly periodic rate) based on credit worthiness and other 

factors, except for special accounts offered to pre-commissioned 
officers whose Regular APR is 7.75% (0.6458 monthly periodic 

rate). The APRs vary with the market based on the Prime Rate plus a 

margin ranging from 3.65 to 22.65 percentage points (4.5 

percentage points for the Pre-Commission Officer Program). 

Penalty APR 

None 

Variable Rate 
Information 

We use the Prime Rate published in The Wall Street Journal on the 

15th day of the calendar month in which the billing period begins. If 

the Prime Rate is not published that day, then we use the Prime Rate 

on the next day on which it is published. Any increase in the APR will 

increase your minimum payment and amount of interest you pay. 

Paying Interest 

Your due date is at least 25 days after the close of each billing cycle. 

We will begin charging interest on purchases, cash advances, and 

balance transfers on the transaction date until they are paid. 

However, we will not charge you interest on purchases if you pay 

your entire balance by the due date each month. However, this grace 

period applies only to the Purchases on your current bill if the 

Previous Balance was paid in full by its Due Date (or if it was a zero 

or credit balance). Interest is charged and the grace period does not 

apply when any portion of your Previous Balance remains unpaid or if 

it is paid late. Cash Advances and Balance Transfers do not have any 

grace period. 

How We Calculate Interest. We calculate interest for each billing 

cycle as follows: 

 
 
 
 
 
 
 
 
 
 
At the end of each day, we add any new transactions, interest, fees, 

and other charges to your balance and subtract any payments or 

credits. (We do not add new Purchases when a grace period applies.)  

Next we add all the daily balances together and divide the sum by the 

number of days in the billing cycle. This gives us the average daily 

balance. We multiply the average daily balance by the monthly 

periodic interest rate and add the interest to the balance. The 

average daily balance is called the "Balance Subject to Finance 

Charge" on your bills. 

We calculate interest in this manner separately for Purchases, 

Balance Transfers, Cash Advances, and each promotional rate 

balance. 

Minimum 
Interest Charge 

None 

Fees 

Annual Fee 

$0 to $49 

Transaction 
Fees 

Balance Transfer 

3% of the amount of each transfer (maximum fee per transfer: $75). 

Cash Advance 

3% of the amount of each cash advance (maximum fee for a 

convenience check: $75). Fee waived when transferring funds 

electronically to a USAA deposit account. 

Foreign Transaction 

1% of each transaction in U.S. dollars. 

Penalty Fees 

Late Payment 

Up to $25 

Returned Payment 

Up to $25 

Over-the- 
Credit-Limit 

None 

108780-0610 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
USAA Credit Card Agreement Arbitration Addendum 

This Arbitration Addendum is part of the USAA Credit Card Agreement. All capitalized words 

that are not defined in this Arbitration Addendum have the same meanings as in the 

Universal Terms and Conditions of the Agreement. The terms "each of us," "either of us," 

"neither of us," "both of our," or "both of us" refer to "you and we" or "you and us." 

This Arbitration Addendum provides that either of us may elect to have a dispute resolved 

by arbitration rather than in a court by a judge or a jury. When arbitration is elected, both 

of our rights to go to court, have a trial by jury, conduct discovery, appeal, and to 

participate in a class action or any similar proceeding will be substantially limited. 

A.1 How will disputes and claims be resolved? 

  Any Covered Claim, upon election by either of us, shall be resolved by arbitration 

according to the terms of this Arbitration Addendum. Arbitration is a method of resolving 

claims and disputes between parties without having to file a lawsuit in court. Parties in an 

arbitration present their claims and disputes to a neutral third person — an arbitrator — 

instead of a judge or jury. Arbitration is the way all parties to this Agreement will resolve 

any Covered Claim, except those subject to small claims courts as described below in 

section A.5.  

  All Covered Claims must be submitted to arbitration, including without limitation (a) those 

based in contract; tort; state or federal statutes, regulations or ordinances; state or 

federal common law; state or federal constitutional law; and (b) those seeking any form of 

equitable or declaratory relief or money damages. 

A.2 What is a covered claim? 

A Covered Claim is (without limitation) any pre-existing, present, or future dispute, claim, 

or controversy that in any way arises out of or relates to: 

  This Agreement as it has been or will be amended from time to time, or the scope, validity, 

and enforceability of any Terms (including the Universal Terms and Conditions, the Pricing 

 
 
Schedule, this Arbitration Addendum, and any other document we provide that indicates it 

is part of the USAA Credit Card Agreement).  

  The Account or Account disclosures, including for example any application, advertisement, 

disclosure, promotion, or oral or written statement related to the Account, or the 

establishment, operation, or termination of your Account, whether occurring or made 

before your Account was opened or after it was closed or terminated.  

  A Purchase, Balance Transfer, or Cash Advance, Convenience Check, interest, finance 

charge, fee, or other charge.  

  A payment (or returned payment) or credit (or the failure to provide a credit).  

  Your Account balance or any billing or collections matters relating to your Account.  

  Any products, services, or benefit programs related to or offered in connection with your 

Account (including any insurance, debt cancellation, rewards program, rebates, 

sweepstakes, discounts, coupons, or benefits listed in your Account's Guide to Benefits).  

  Our receipt, use, or disclosure of any information about you or your Account (including but 

not limited to any credit reporting or information sharing).  

  The terms or method of financing (including the amount of fees, finance charges, or your 

credit limit).  

  Any other matters relating to your Account or your past, present, or future relationship 

with us. 

Any questions about whether a claim or dispute is a Covered Claim subject to arbitration 

shall be resolved by interpreting this Arbitration Clause in the broadest way it may be 

enforced, consistent with the Federal Arbitration Act ("FAA") and the terms of this 

Agreement. 

A.3 Should either of us try to resolve a covered claim with 
the other party before filing arbitration? 

We prefer to resolve any dispute directly with you. Before starting arbitration, the party who 

has the claim or dispute shall notify the other party in writing and describe the dispute in 

reasonable detail. Both of us shall attempt in good faith to resolve the claim or dispute. 

However, if the dispute remains unresolved for thirty (30) days, then either of us may start 

arbitration. This provision shall not apply when one of us files a lawsuit against the other 

and the other party elects to arbitrate. 

A.4 Are covered claims by you against our third parties also 
subject to arbitration? 

Any Covered Claim between you and any of the following persons must be arbitrated 

pursuant to the terms of this Arbitration Addendum upon the election of either of us: 

  Our employees, representatives, or affiliated companies,  

  Any other company that provides or offers any product, service, or benefits relating to the 

Account, or  

  Any other person or entity that could be jointly liable with either of us if a Covered Claim is 

successfully pursued. 

A.5 Can covered claims be litigated in small claims courts as 
an alternative to arbitration? 

Instead of proceeding to arbitration, either of us has the option to pursue a Covered Claim 

in a Small Claims Court (or the equivalent) so long as (1) the Covered Claim remains in that 

court, and (2) is made solely on behalf of the person making the Claim. If you or we file a 

Covered Claim in a Small Claims Court, and the other party files a counterclaim, cross-

claim, or third-party complaint seeking injunctive relief, damages in an amount greater than 

the jurisdictional limit of the Small Claims Court or to obtain relief on behalf of other 

persons, then neither you nor us will have waived any arbitration rights and either of us 

may require the other's individual claims be arbitrated in accordance with the procedures 

set forth in this Arbitration Addendum. 

A.6 Where must arbitration be filed? 

All arbitrations will be conducted by the following Arbitration Administrator: 

American Arbitration Association ("AAA") 

335 Madison Avenue, Floor 10 

New York, NY 10017-4605 

www.adr.org  

If the AAA is unable or unwilling to serve as Administrator, then whoever initiates the 

arbitration may chose an Administrator from a list maintained by USAA. If you do not agree 

with the Administrator we chose, then you have the right to require use of a different 

 
 
Administrator from our list. You may contact us or the Administrator to obtain information 

about arbitration and to obtain the Administrator's arbitration rules ("Arbitration Rules"), as 

well as any claim forms and fee schedules. We will also provide that information to you if 

you ask for it. 

A.7 How does either of us start arbitration? 

Both of us must follow the Administrator's Arbitration Rules to begin arbitration. If you 

choose to begin arbitration, you must send arbitration notices to us at: 

USAA General Counsel 

9800 Fredericksburg Road 

San Antonio, Texas 78288  

If we choose to begin arbitration, we must send notices to you at your last physical address 

contained in our records. Both of us have the right to be represented by an attorney in the 

arbitration proceedings. 

A.8 How is the arbitrator selected? 

The Administrator maintains a list of approved arbitrators. Upon request, the Administrator 

will provide the names of seven (7) possible arbitrators. Both of us shall than have an 

opportunity to strike three (3) persons from that list. You will make the first strike, and then 

each of us shall alternate making strikes after that. After the last strike, the remaining 

person shall serve as the arbitrator. 

A.9 Who pays the arbitration fees and costs? 

The Administrator charges certain fees in connection with arbitration proceedings 

("Arbitration Fees"). We will pay any Arbitration Fees for any Covered Claim we file against 

you. If you file a Covered Claim and cannot afford to pay the Arbitration Fees, and if the 

Administrator determines that it will not waive any or all of the Arbitration Fees, then at 

your request we will advance those fees on your behalf. At the end, the arbitrator will 

ultimately decide who will be responsible for paying those and any other arbitration fees. 

Unless inconsistent with applicable law or the Administrator's rules, the parties will pay for 

their own arbitration costs (including fees and expenses of their own attorneys, experts, and 

witnesses), regardless of which party prevails in the arbitration. 

A.10 Where will arbitration be conducted? 

The arbitration will be conducted at a place within the federal judicial district where your 

physical address is located or in the federal judicial district within which a lawsuit between 

you and us is pending and in which a motion to compel arbitration is made, unless both of 

us agree on a different location. The arbitration proceedings shall be conducted by 

telephone conference unless either of objects in writing to the Arbitrator. 

A.11 What rules and laws will apply to the arbitration 
proceedings? 

The arbitrator must follow the Administrator's Arbitration Rules in effect at the time of the 

arbitration, unless they conflict with the terms of this Agreement. The arbitrator must (a) 

apply substantive law consistent with the FAA, (b) recognize and enforce all applicable 

statutes of limitation, and (c) honor all privileges recognized at law (including without 

limitation the attorney/client privilege and the attorney work product doctrine). The 

arbitrator's findings, reasoning, decision, and award shall be set forth in writing and must be 

based upon the laws governing this Agreement. 

A.12 What limitations on proceedings and other rights apply? 

The arbitrator shall be restricted to resolving only the Covered Claims between both of us. 

Unless both of us consent in writing, the arbitrator shall NOT have the authority to conduct 

any class-wide arbitration proceedings. The arbitrator may not consolidate or join together 

any Covered Claims either of us has against the other with any claims or disputes either of 

us may have with other persons or account holders, unless both of us consent in writing. 

You may not pursue any type of collective action or class action against us in court or in 

arbitration. You will not have the right to act as a class representative or participate as a 

member of a class of claimants with respect to any Covered Claim as to which arbitration 

has been elected. If one or more of the above limitations on proceedings and other rights is 

deemed to be unenforceable or interpreted to not prevent a collective or class action, then 

such collective or class action shall proceed in a court of law and not in arbitration. 

A.13 What limitations apply to the arbitrator's authority. 

The arbitrator may award any damages or other relief permitted by applicable substantive 

law, including punitive damages. But the arbitrator may award punitive damages only under 

circumstances where a court of competent jurisdiction could award such damages. In 

awarding punitive damages, the arbitrator must abide by all applicable state and federal 

laws regarding the amount of such damages, and the arbitrator must state the precise 

amount of any punitive damages award. Before the decision becomes final, the arbitrator 

must also conduct a post-award review of any punitive damages, allowing the parties the 

same procedural rights and using the same standards and guidelines that would apply in a 

judicial proceeding in the state where the arbitration is located. Any ruling based on this 

post-award review must be set forth in writing with a reasoned explanation. The arbitrator 

may award injunctive or declaratory relief that would benefit either of us, but the arbitrator 

may not award injunctive or declaratory relief for the benefit of others who are not named 

parties to the arbitration proceedings. 

A.14 How is the arbitration decision enforced? Can the 
decision be appealed? 

The decision and judgment by the arbitrator shall be final, binding and enforceable in any 

court having jurisdiction. The decision will become final and binding after 15 days unless 

either of us seeks an appeal or review of the decision. Either of us has the option to appeal 

the arbitrator's decision to a panel consisting of three new arbitrators who will be selected 

by the strike process described in Section A.8 above. These arbitrators will consider all 

factual and legal issues anew, will conduct the appeal in the same manner as the initial 

arbitration, will make a decision based on the vote of the majority, and will issue a written 

decision consistent with all of the previous terms of this Agreement. Whoever decides to 

appeal may waive the three-arbitrator appeal process and directly seek judicial review of 

the arbitrator's decision pursuant to 9 U.S.C. § 10. The arbitrator's decision (and, if 

appropriate, the panel's decision) may be judicially reviewed on all grounds set forth in 9 

U.S.C. § 10, as well as on the grounds that the decision is manifestly inconsistent with the 

terms of the Agreement or any applicable laws or regulations. 

A.15 Can we use a court to enforce our rights to arbitrate? 

Nothing in this Agreement shall prevent either of us from enforcing all rights under this 

Arbitration Addendum if a Covered Claim is filed in court. 

A.16 Miscellaneous 

The transactions between us involve interstate commerce and the FAA governs this 

Arbitration Addendum. State arbitration laws and procedures shall not apply to this 

Agreement. This Arbitration Addendum shall survive bankruptcy and termination or 

modification of the Online Agreement. If either of us do not request arbitration for a 

Covered Claim, it shall not be considered a waiver of the right to request arbitration for 

another Covered Claim. In the event of any conflict between this Arbitration Addendum and 

any other provision of the the Credit Card Agreement, this Arbitration Addendum shall 

control. This Arbitration Addendum apply to and run to the benefit of both of our 

successors, assigns, transferees, executors, heirs, and representatives. 

You understand and agree that if either of us elect to arbitrate a covered claim, this arbitration addendum 

precludes both of us from litigating claims through court or having a jury trial on that claim, or engaging in 

pre-arbitration discovery except as provided for in the arbitration rules. Further, neither of us will have the 

right to participate as a representative or member of any class of claimants pertaining to any claim subject 

to arbitration. The arbitration decision will generally be final and binding. Other rights that you would have 

if you went to court may also not be available in arbitration. 

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