Royal Credit Union - Card Regulations 

 VISA VARIABLE RATE CONSUMER  CREDIT CARD D ISCLOSURE 

 Keep This Notice for Future Use  
 As used in the Regulations, “ you” and “your”  means natural persons, which means each and all 
of those who applied for or received or who signed or used a card. “ Card”  means each of your 
Visa  credit  cards  issued by  RCU  or  its  predecessor. “ We,”  “ us,”   and “our”   mean  RCU  and 
“account”  means your credit card account with us. These regulations apply to cards issued to all 
natural persons unless otherwise stated.  

 1. Responsibility
 If you applied for and received a Card from us, you and all other persons obligated for the card 
agree to these Regulations. If more than one person is obligated on a card, their obligation shall 
be joint and several. Except for unauthorized use of a card, you agree to repay all debts and any 
finance fees, fees, and insurance premiums arising from use of the Card on your account. For 
example, if you are a natural person, you agree to pay all amounts owed as a result of use of the 
card  or  your  account  by  you,  your  spouse,  and  your  minor  children.  You  agree  to  pay  all 
accounts owed as a result of use of the card or your account by anyone else to whom you give 
the card or you authorize to use your account. If the Wisconsin Consumer Act (“ WCA” )  does not 
apply  to  the  card or  to  your  account,  you  agree  to  pay  to  us all  attorneys’  fees  incurred  in 
collecting or attempting  to  collect amounts  owed  to us as  a  result  of  use  of  the  card  or  your 
account. Your card may not be used for illegal transactions. The Credit Union will terminate or 
withdraw any product or service if used in an illegal manner or for an illegal transaction. You 
agree to hold harmless and indemnify RCU and reimburse RCU for losses incurred as a result of 
using the card for any illegal transactions.  

 2. Credit Line
 We will establish a credit line for you and advise you of its amount. You agree not to let the 
account balance exceed the credit line, but you remain responsible for payment even if it does. 
Any account balance in excess of the credit line is payable immediately. We reserve the right to 
increase or reduce your credit line from time to time without affecting your obligation to pay the 
account  balance.  All  Cards  remain  our  property;  and  if  we  request,  you  must  recover  and 
surrender to us all cards we have issued on your account  

 3. Limitations of the Frequency and Dollar Amounts of Transfers
 For security reasons, there are limitations on the number and dollar amount of cash withdrawals 
you may make per day at an ATM or  POS terminal. There also may be limitations on the total 
number and  dollar amount of  Visa  merchant  purchases or  Visa  cash  advances  or  Visa  ATM 
withdrawals you may make each day.  
 RCU reserves the right to make periodic risk assessments and to change your  maximum daily 
limits  without  notice.  We  will not  reduce  your  daily  limits  below  $100  without giving  you prior 
notice.  
 Individual terminals or terminal operators may also have limits on the frequency of  
 cash withdrawals or deposits performed at their terminals.  

 4. Payment Protection Fees (for consumer use only)
 If  you  are  eligible  and  have elected  to  participate  in  one  of  our  group  payment  protection 
programs, a premium fee based on the balance shown on your monthly statement will be posted 
to your account as a miscellaneous fee during your statement period. If you wish to cancel your 
payment protection coverage, you must notify us in writing. If your payment protection is stopped 
for one of the reasons listed in your Borrower Security Contract, you  must re-enroll if you wish to 
have payment protection reinstated.  

 5. Promotional visa Transfer Checks
 As part of a promotion, RCU cardholders may receive cash advance and/or balance transfer 
checks which may be used to access their Visa credit line. Under no circumstances will RCU be 
liable for the payment or nonpayment of a post-dated check. If the account is delinquent or over 
the credit line when a check is presented for payment, the check will be returned non -sufficient 
funds (NSF). RCU cannot honor any check on an account that has been closed. Checks will only 
be honored when they are drawn by the Primary or Joint Owner(s) of the account.  

 6. Finance Fee
 The interest will be set on a variable rate. We may increase or decrease the annual percentage 
rate beginning with the first billing cycle of the next calendar quarter and each calendar quarter 
thereafter. Each date on which the rate may be changed by us is called “ change date.” The rate 
applicable to this card is based on an index. The annual percentage rate shall equal the highest 
prime  rate  published  in  the  Wall  Street  Journal  “ Money  Rate”  tables  on  the  last  date  of 
publication in the calendar month preceding each change date plus a margin of 4.5 percentage 
points not to exceed the allowable usury ceiling. The minimum finance fee that will be imposed is 
$0.50. If we, on any change date, fail to increase the rate in accordance with changes in the 
index, we will not carry over and add any portion of that increase to any adjustment made on 
subsequent change dates.  

 In addition, there is a past due penalty rate such that the sum of the underlying interest and this fee 
shall equal 18% per annum. It is applied in this fashion: should there be a failure to have the account 
current for two months, then the interest rate, not to exceed 18% shall be imposed two months from 
that date and shall continue for a period of six months during which there is no past due or payment 
less than called for in the note or agreement, in which event the penalty rate sh all be removed and the 
underlying rate applied as long as you are current.  
 6 (a) Cash advance and balance transfer finance fees accrue on the outstanding daily balance from 
the date of advance or transfer, through the date paid.  
 The balance of cash advances subject to finance fee is the average daily outstanding unpaid balance, 
which is determined by dividing the sum of the daily balances during the billing cycle by the number of 
days  in  the  cycle.  Each  daily  balance  of  cash  advances  is  determined  by  adding  any  new  cash 
advances as of the transaction date or the first day of the billing cycle in which posted, whichever is 
later, to the previous balance excluding any unpaid finance fee, and subtracting each payment and 
credit on the date of receipt.  
 6 (b) If you paid the previous monthly balance in full by the due date shown on that statement, the 
interest rate as stated in Section 6 will be imposed on credit purchases you obtain through the use of 
your  card  that have  not  been  paid  by  the due  date  shown  on  the  current  statement  on  which  the 
transaction is detailed.  
 The  balance  of  credit  purchases  subject  to  finance  fee  is  the  average  daily  outstanding  unpaid 
balance, which is determined by dividing the sum of the daily balances during the billing cycle  by the 
number of days in the cycle. Each daily balance of credit purchases is determined by adding to the 
previous balance, new credit purchases posted on that date, and subtracting each payment as of the 
first day of the billing cycle, each credit on the  date of receipt, but excluding any unpaid finance, late, 
and any other fees.  
 6 (c) If you did not pay the previous monthly statement balance in full by the due date shown on that 
statement,  the  interest  rate as  stated  in  Section 6  will be  imposed on  the  unpaid balance of  credit 
purchases from the previous statement closing date and on credit purchases made during the current 
billing cycle from the transaction date and will continue to accrue until the closing date of the billing 
cycle preceding the date on which the entire new balance is paid in full.  
 The  balance  of  credit  purchases  subject  to  finance  fee  is  the  average  daily  outstanding  unpaid 
balance, which is determined by dividing the sum of the daily balances during the billing cycle by the 
number of days in the cycle. Each daily balance of credit purchases is determined by adding to the 
previous balance, new credit purchases posted on that date, and subtracting each payment and credit 
on the date of receipt, but excluding any unpaid finance fees, la te, and any other fees.  

 7. Other Fees (See “Special Service Fees” Disclosure or visit rcu.org)

 8. Security Interest
 Each purchase and cash advance through your account is a loan by us to you in Wisconsin. You 
agree that the Wisconsin Consumer Act applies to all of these loans (the rate of finance fee and the 
penalties for violation of rate limitations will be governed by state law). If you give or have given us or 
the  financial  institution  named  on  your  card  a  security  interest  in  personal  or  busi ness property  to 
secure all of your debts, these loans will also be secured by that property (except clothing, household 
furnishings, and deposit accounts). These loans will not be secured by any other property.  

 9. Default: Termination 
 You will be in default if you fail to make a payment, including a payment under paragraph 2, on time, 
twice during any 12-month period. You will also be in default if your ability to repay us is materially 
reduced by bankruptcy or insolvency proceedings involving you, your death, or your failure to abide by 
these regulations. We have the right to demand immediate payment of your full account balance if you 
do not cure your default within 15 calendar days after we send you a written notice of default. We have 
this right, without notice, if the default is your third within 12 months, and we notified you of the prior 
two and you cured those defaults.  
 Your privilege of using the card and the account shall expire on the date shown on the card provided, 
however, if the card is used after the termination date, you shall remain responsible for any fees made 
after  the  expiration  date.  You  may  terminate  your  account  relationship  with  us  at  any  time  by 
surrendering to us all of your cards, but you will remain liable to us for full  payment of any balance of 
your account. We may revoke your card at any time without prior notification and without affecting your 
obligation to pay the account balance.  
 In the event of past due payments, a past due penalty rate not to exceed 18% annual p ercentage rate 
for the underlying and penalty rate shall be applied until the account is brought current for six months.  

 10. Monthly Payment
 Unless we are prevented by law or unless we believe that your account is uncollectible, we will mail 
you a statement each month in which your account has a balance of $1 or more provided, however, 
that if more than one person is obligated for a card, we need only to mail a statement to one of said 
persons. The fact that we do not send a monthly statement to each person obligated on a card shall 
not relieve any person to whom a monthly statement is not sent from liability on the account. This 
statement will show your previous balance, current transactions on your account, amount available 
under your credit line, fees and finance fees, new balance and minimum payments due. Each month 
you must pay at least the minimum payment by the due date on the statement. You may, of course, 
pay more than the minimum payment; and if you pay the new balance in full, you may reduce or avoid 
additional finance fees unless you have a cash advance. Each minimum payment will be the greater of 
$25 or 3% of your new balance. A minimum payment is required for each statement period in which 

there is a debit balance in your account; and any additional amount paid, while reducing your 
balance,  will  not  prepay  any  future  minimum  payments.  Any  past  due  minimum  payment 
continues to be due immediately.  

 11. Preauthorized Payments
 Upon your authorization, the preauthorized payments are to remain in full force and effect until 
you cancel an online originated preauthorized payment using eBranch, or provide RCU with a 
written request to terminate preauthorized payments that were set up in writing. If you request to 
change your preauthorized payment, the current preauthorization must first be cancelled and a 
new preauthorized payment request must be initiated.  
 If a preauthorized payment is returned unpaid, the payment to the credit card account will be 
reversed. Refer to “ Special Service Fees”  Disclosure.  
 You further understand and agree that RCU shall not be responsible for any act or failure to act 
on  their part, except  in  the  case  of gross negligence  or  willful  misconduct.  Furthermore,  you 
agree  to  hold  RCU harmless  from  any  claims,  liabilities,  attorneys’  fees,  and  other  costs  and 
expenses  of  any  and  every  kind  and  nature  which  may  be  incurred  by  reason  of  their 
performance under the Credit Card Preauthorized Payment request.  

 12. Foreign Transactions
 If  your  card  is  used  to  initiate  a  cross  border  transaction,  the  transaction  amount  may  be 
converted to US dollars using the exchange rate selected by Visa or Mastercard/Cirrus from the 
range of rates available in wholesale currency markets for the applicable central processing date, 
which rate may vary from the rate Visa or Mastercard/Cirrus itself receives, or the government-
mandated rate in effect for the applicable central processing date. The date of the conversion 
may differ from the transaction date and the posting date identified in the  monthly statement for 
your account.  All  international  transactions are  charged  up  to  two percent  (2%)  for  the  Visa 
International Service Assessment Fee or Mastercard Cross Border fee.  

 13. Disputes
 We are not responsible for the refusal or failure of any merchant, bank, or automated equipment 
to honor or accept your card. Except as indicated in the Billing Rights Summary below, we are 
not responsible for any goods or services you purchase with card credit and you must resolve all 
disputes directly with the merchant. It is your responsibility to contact the merchant to cancel all 
preauthorized,  recurring, and  unauthorized  charges.  Canceling  the  card  will not  stop  charges 
posting to the account.  

 14. Use
 You  authorize  us  to  pay  from  your  account all  items  reflecting  purchases or  cash  advances 
made  with  the  Card  in  spite  of  the  absence  of  your  signature  on  a  draft  or  the  lack  of 
presentation of the card.  
 Notify us at once at 1-866-839-3485 in the U.S. and 727-570-4893 (collect) out of the U.S. of 
any loss, theft, disappearance or possible unauthorized use of your card. Notification to us is 
given  when  steps have  been  taken as  may  be  reasonably  required in  the ordinary  course  of 
business  to  provide  us  with  the  pertinent  information  about  the  loss,  the ft,  or  possible 
unauthorized  use  of  a  credit  card.  Notification  may  be  given,  at  your  option,  in  person,  by 
telephone at the numbers above, or in writing.  
 If you furnish your card or Personal Identification Number (PIN) to another person; you shall be 
deemed to have authorized all transactions that may be accomplished using the card or PIN until 
you have  given  actual notice  to  RCU  that  further  transactions are  unauthorized.  You  shall  be 
obligated to pay RCU the amount of any money, property, or services obtained by the authorized 
use of the Card or PIN to the extent that RCU is unable to charge such amounts to the account; 
and you hereby authorize RCU to charge the amount of any such obligation to any other of your 
accounts at RCU. You shall at all times:  
 1.) Safely keep the card and PIN and not permit anyone else to use them;   
 2.) Not record the PIN on or near the Card or otherwise disclose or make it available to anyone 
else;  
 3.)  Use  the  card,  PIN,  and  terminals only  as instructed and  only  for  purposes authorized by 
RCU;  
 Some terminal owners and or networks may impose additional transaction fees,  
 which will be indicated at that terminal.  

 15. Effect of and Changes in Regulations

 These regulations are the contract that applies to all transactions on your account even though the 
sales,  cash  advances,  or  credit  slips  you  sign  contain  different  terms.  We  may  change  these 
regulations from time to time by sending you advance written notice and your use of the card or the 
account thereafter will indicate your agreement to those changes. To the extent the law permits, and 
we  indicate  in our  notice,  amendments  will apply  to  existing account  balances  as  well  as  future 
transactions. Our delay in exercising or our failure to exercise any of our rights is n ot a waiver of those 
rights, and no waiver is valid unless it is in writing and signed by us. You authorize us to investigate 
your credit standing at any time and to disclose to others information relating to your credit standing.  

 YOUR BILLING R IGHTS  
 Keep This Notice for Future Use  
 This notice contains important information about your rights and our responsibilities under the Fair 
Credit Billing Act.  
 In Case of Errors or Inquiries about Your Bill  
 If you think your bill is wrong, or if you need more information about a transaction on your bill, write us 
on a separate sheet of paper at:  
 RCU Cardholder Services Attn: Disputes & Inquiries PO Box 30495 Tampa, FL 33630-3495  
 In your letter, give us the following information:  
 • Your name and account number. 
 • The dollar amount of the suspected error. 
 • Describe  the error and  explain,  if  you  can,  why  you  believe  there  is an  error.  If  you need  more 
information, describe the item you are unsure about.  
 • Send a copy of the statement the disputed charge shows on. 

 We must hear from you no later than 60 days after we sent you the first bill on which the error or 
problem appeared. You can telephone us at 1-866-839-3485 or write.  
 If  you  have authorized us  to  pay  your  credit  card bill  automatically  from  your  savings or  checking 
account, you can stop the payment on any amount you think is wrong. To stop the payment your letter 
must reach us seven business days before the automatic payment is scheduled to occur.  
 Your Rights and Responsibilities After We Receive Your Written Notice  
 We must acknowledge your letter within 30 days unless we have corrected the error by then. Within 
90 days, we must either correct the error or explain why we believe the bill is correct.  
 After  we  receive  your  letter,  we  cannot  try  to  collect  any  amount  you  question  or report  you  as 
delinquent. We can continue to bill you for the amount you question, including finance fees, and we 
can apply any unpaid amount against your credit limit. You do not have to pay any questioned  amount 
while  we  are  investigating, but  you  are  still  obligated  to  pay  the parts  of  your bill  that  are  not  in 
question.  
 If we find that we made a mistake on your bill, you will not have to pay any finance fees related to any 
questioned amount. If we didn’t make a mistake, you may have to pay finance fees, and you will have 
to make up any missed payments on the questioned amount. In either case, we will send a statement 
of the amount you owe and the date that it is due. If you fail to pay the amount that we think you owe, 
we will report you as delinquent. However, if our explanation does not satisfy you and you write to us 
within ten days telling us that you still refuse to pay, we must tell anyone we report you to that you 
have a question about your bill.  We must also tell you the name of anyone we reported you to. We 
must tell anyone we report you to that the matter has been settled between us when it finally is.  
 Special Rule for Credit Card Purchases  
 If you have a problem with the quality of property  or services that you purchased with a credit card, 
and you have tried in good faith to correct the problem with the merchant, you may have the right not 
to pay the remaining amount due on the property or services. There are two limitations on this right.  
 (a) You must have made the purchase in your home state or if not within your state, within 100 miles 
of your current mailing address and  
 (b) The purchase price must have been more than $50. These limitations do not apply if we own or 
operate the merchant or if we mailed you the advertisement for the property or service.