YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE.

This notice tells you about your rights and responsibilities under the Fair Credit Billing Act.

WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT
If you think there is an error on your statement, write to us at the address shown on your monthly 
billing statement.

In your letter, give us the following information:

•  Account Information: Your name and account number.
•  Dollar Amount: The dollar amount of the suspected error.
•  Description of Problem: If you think there is an error on your bill, describe what you believe 

is wrong and why you believe it is a mistake.

You must contact us:

•  Within 60 days after the error appeared on your statement.
•  At least 3 business days before an automated payment is scheduled, if you want to stop 

payment on the amount you think is wrong.

You must notify us of any potential errors in writing (or electronically). You may call us, but if you 
do, we are not required to investigate any potential errors and you may have to pay the amount 
in question.

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER
When we receive your letter, we must do two things:

1.  Within  30  days  after  receiving  your  letter,  we  must  tell  you  that  we  received  your  letter. 

We will also tell you if we have already corrected the error.

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you 

why we believe the bill is correct.

While we investigate whether or not there has been an error:

•  We cannot try to collect the amount in question, or report you as delinquent on that 

amount.

•  The charge in question may remain on your statement, and we may continue to charge 

you interest on that amount.

•  While you do not have to pay the amount in question, you are responsible for the 

remainder of your balance.

•  We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:

•  If we made a mistake: You will not have to pay the amount in question or any interest or 

other fees related to that amount.

•  If we do not believe there was a mistake: You will have to pay the amount in question, 

along with applicable interest and fees. We will send you a statement of the amount you 
owe and the date payment is due. We may then report you as delinquent if you do not 
pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 
days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without 
also reporting that you are questioning your bill. We must tell you the name of anyone to whom 
we reported you as delinquent, and we must let those organizations know when the matter has 
been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount in 
question, even if your bill is correct.

YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES
If you are dissatisfied with the goods or services that you have purchased with your credit card, 
and you have tried in good faith to correct the problem with the merchant, you may have the right 
not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100 miles of your 

current mailing address, and the purchase price must have been more than $50. (Note: 
Neither of these are necessary if your purchase was based on an advertisement we 
mailed to you, or if we own the company that sold you the goods or services.)

2.  You must have used your credit card for the purchase. Purchases made with cash advances 

from an ATM or with a check that accesses your credit card account do not qualify.

3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in 
writing (or electronically) at the address shown on your monthly billing statement.

While we investigate, the same rules apply to the disputed amount as discussed above. After we 
finish our investigation, we will tell you our decision. At that point, if we think you owe an amount 
and you do not pay, we may report you as delinquent.

REV. 12/17

12.17_CREDITCARD_AGREEMENT

PINNACLE BANK/BANK OF COLORADO
CREDIT CARD AGREEMENT

This Agreement, along with the credit application and credit account 
disclosures  comprises  the  Credit  Agreement  between  you  and 
Pinnacle Bank/Bank of Colorado. It applies to you and to all eligible 
users of your card(s). It is effective on the date your card is activated 
and  terminates  on  the  date  of  expiration  shown  on  your  card.  Your 
signature  on  the  credit  card  application  means  that  you  have  read 
and agree to the terms of this Agreement. You acknowledge receipt 
of a copy of this Agreement.

A. WORDS OFTEN USED IN THIS AGREEMENT
In  this  Agreement,  “We,”  “Us,”  and  “Our”  mean  Pinnacle  Bank/
Bank of Colorado. “You” and “Your” mean each person who signs an 
application  for,  or  otherwise  requests,  a  credit  card  account  with  us. 
“Account” means your credit card account with us. “Card” means each 
credit card we issue to you for your account.

B. AGREEMENT
You agree to the terms of this Agreement. When you use your account 
or let someone else use it, you promise to pay the total amount of the 
transaction as well as any interest or fees that may be due. All amounts 
owed  must  be  paid  in  United  States  dollars.  You  promise  to  do 
everything this Agreement requires of you. You will be legally bound 
by this Agreement if you sign an application to obtain credit from us, 
or if you sign a sales draft, or if you use or permit someone else to use 
the  card.  If  the  account  is  a  joint  account,  you  and  the  joint  account 
holder each will be bound by this Agreement and each of you will be 
jointly and individually responsible for repaying all amounts due under 
this Agreement. Any authorized user of your account will, by such use 
of the account, be bound by the terms of this Agreement.

You understand and agree that we will be unable to determine whether 
any particular transaction on your account has been conducted by you, 
your joint account holder or the authorized user or if the transaction 
by the authorized user was indeed authorized by you or made for your 
benefit. If you fail to comply with any of the terms of this Agreement, we 
may declare all amounts you owe to be immediately due and payable, 
prohibit  further  transactions  on  your  account,  cancel  the  card(s)  and 
revoke any privileges associated with your account.

C. HOW YOUR CARD MAY BE USED
Your card may be used at any place where Visa® credit cards are accepted. 
For  your  own  protection,  please  sign  the  card  before  using  it.  Your 
signature  on  the  card  is  not  a  prerequisite  to  your  obligation  to  pay 
amounts incurred on your account. If a card is lost or stolen, you must 
tell us at once. You must also tell us at once if you think someone used a 
card without your permission. You may either write us a letter or call us at 
the address and phone number shown on your statement. Until you do, 
you may have to pay (up to $50.00) for purchases made by anyone who 
used the card without your permission.

D. CREDIT LIMIT
Your Credit Limit is the total maximum amount we allow you to owe us 
at  any  time.  You  may  not  exceed  any  credit  limit  that  we  set  for  your 
Account.  If  you  do  use  the  Account  for  more  than  your  Credit  Limit, 
we  can  still  charge  you  for  all  purchases,  Interest  Charges  and  other 
charges without giving up any of our rights under this Agreement. We 
may change your Credit Limit at any time. 

E. PAYMENTS
You may pay all of your account balance at any time without penalty. You 
must pay us at least the minimum payment due for each billing period 
by the payment due date shown on your monthly billing statement. The 
payment due date is the date the minimum payment due is due to us.

F. INTEREST
At the end of each day we will add new charges to your balance and 
subtract  payments  we  receive,  and  other  credits  that  may  apply.  Your 
Annual Percentage Rate (APR) is shown on the credit card application. 
The  APR  is  divided  by  365  and  rounded  to  the  next  highest  hundred 
thousandth of a percentage point to determine your daily periodic rate. 
The  daily  periodic  rate  is  used  to  determine  the  amount  of  periodic 
interest rate charges.

G. BALANCE COMPUTATION METHOD
The  interest  charges  for  the  billing  cycle  are  computed  by  applying 
the monthly periodic rate to the “average daily balance” of purchases 
(including cash advances and/or balance transfers).
To get the average daily balance, we take the beginning balance of your 
account  each  day,  add  any  new  purchases  or  cash  advances/balance 
transfers,  and  subtract  any  payments,  credits,  non-accruing  fees,  and 
unpaid interest charges. This gives us the daily balance. Then we add 
up all the daily balances for the billing cycle and divide the total by the 
number of days in the billing cycle.

H. GOVERNING LAW 
This Agreement is governed by laws of the state in which our main office 
is located, and applicable federal law. This is the law we are speaking of 
when we refer to a term permitted or required by applicable law.

I. FEES
Fees that you may be charged for services provided are set forth in the 
Credit  Disclosures  section  of  the  Credit  Application.  By  executing  the 
Application you agree to pay them.

J. DISPUTE RESOLUTION
We can delay enforcing our rights under this Agreement without losing 
them.  If  any  provision  of  this  Agreement  is  in  conflict  with  applicable 
law,  that  provision  will  be  considered  to  be  modified  to  conform  with 
applicable law. All disputes concerning this Agreement and use of cards 
issued pursuant to it will be resolved pursuant to federal and state law. 
We will promptly notify you once our investigation has been completed.

K. UNLAWFUL TRANSACTIONS
You agree that you will not use your account for any transaction that 
is  unlawful.  In  addition,  we  reserve  the  right  to  deny  transactions  or 
authorizations from merchants we determine are apparently engaging 
in  the  internet  gambling  business  or  identifying  themselves  through 
the card transaction records or otherwise as engaged in such business.

L. CHANGE IN TERMS OF YOUR ACCOUNT 
We can change or add to any terms of your account at any time. We do 
not guarantee that the fees and the Annual Percentage Rates (APRs) on 
your account are for any particular length of time. Future changes will 
be made in accordance with this Agreement and applicable law. We will 
provide you with such notice as is required by applicable law. You may 
cancel your card without penalty if you do not accept such changes, and 
you may pay off the existing balance under the account terms in place 
at time of cancellation.

M. CHANGE OF NAME, ADDRESS OR TELEPHONE NUMBER(S) 
You are responsible for promptly notifying us of a change in your name, 
address (including any email address at which you agree to be contacted), 
or telephone number(s) including any wireless telephone number(s).

N. IMMEDIATE PAYMENT OF YOUR FULL BALANCE 
You will be in default, and we may, without notifying you, temporarily 
suspend your credit, close your account, cancel all credit cards issued 
on it and require immediate payment of your entire balance if any of 
the following occurs: You fail to make a payment when it is due; you do 
not follow the terms of this Agreement in any way; you have made any 
false or misleading statement on the application for your account; you 
fail to pay any other loans you owe us; you become insolvent or die; 
there is an attachment, execution or levy against your property or you 
make an assignment for the benefit of creditors; a bankruptcy petition 
is filed by or against you; a guardian, conservator, receiver, custodian 
or trustee is appointed for you; you are generally not paying your debts 
as they come due, or there has been a material adverse change in your 
financial standing.

O. COLLECTION REMEDIES
If you are in default, we may take certain actions with respect to your 
account including the following: Closing or suspending your account; 
demand you immediately pay the total balance owing on the account; file 
a lawsuit against you or pursue another action not prohibited by law. If we 
file a lawsuit, you agree to pay our court costs, expenses and legal fees.