CREDIT AND
SECURITY AGREEMENT

Personal  Line  of  Credit  and  Credit  Card  Agreement, 
Disclosures, and Billing Rights Statement

Effective March 2018

PO Box 97050, Seattle WA 98124-9750 or toll-free 800.223.2328

KEEP  TH IS BOOKL ET  FO R  YO UR  RE CO RDS

CONTENTS

I. CREDIT AND SECURITY AGREEMENT...............................................................Page

A. Personal Line of Credit and Credit Card...............................................................1

B. Additional Terms Applicable to Personal Lines of Credit....................................5

C. Additional Terms Applicable to Credit Cards........................................................8

II. YOUR BILLING RIGHTS............................................................................................13

I. CREDIT AND SECURITY AGREEMENT 

A. PERSONAL LINE OF CREDIT AND CREDIT CARD. 

This  Credit  and  Security Agreement  (“Agreement”),  which  includes Truth  in  Lending Act  and  Fair  Credit 
Billing  Disclosures,  governs  your  consumer  loan  plan  (“Plan”)  with  Boeing  Employees’  Credit  Union 
(“BECU”).  Your  Plan  involves  open-end  personal  line  of  credit  and  credit  card  extensions  of  credit  for 
personal, family, or household purposes. In this Agreement the words “you,” and “your” mean any person 
who signs in acceptance of the Plan and the words “we,” “us,”and “our” mean BECU. When you sign as a 
loan applicant, you agree, jointly and severally with any other person who signs as a loan applicant (thus 
establishing a “Joint Plan”), to be bound by all the terms and conditions set out in this Credit and Security 
Agreement, as amended from time to time, in any credit voucher and in any disclosures or statements of 
terms and conditions accompanying any access devices given with any future credit advances, which shall 
collectively govern your Plan and are incorporated herein by reference. While you may not have requested 
or been approved for a particular advance or device under your Plan, you agree that if at any time in the 
future you request or are approved for any such credit advance or device, your relationship with BECU for 
that account will be governed by these agreements.

1.  How  the  Plan  Works.  The  Plan  is  an  open-end  credit  plan,  including  either  or  both  a  personal  line 
of credit or credit card. We contemplate that, from time to time, you will use your Plan to borrow money 
from us (“credit advance”). To borrow under the Plan you must activate each of the Plan’s credit accounts 
individually. You may do this by submitting a credit request as explained below. If your request is approved, 
we will furnish you with a credit voucher providing information about your credit limit, annual percentage 
rate, any other applicable fees or charges, and any additional terms and conditions. In this Agreement, 
the  capitalized  word  “Credit  Voucher”  means  the  document  titled  “Credit  Voucher  and  Opening 
Disclosures” for a personal line of credit loan (“Line of Credit”) or “BECU Visa Credit Voucher and 
Opening Disclosures” for a Visa® credit card (“Card”).

2.  Plan  Accounts.  The  BECU  Consumer  Lending  Rates  and  Related  Disclosures  (the  “Disclosures”) 
include  important  information  about  the  credit  extensions  and  advances  we  offer  (called  “accounts”  or 
“loans”) and includes the range of rates that may be imposed under the Plan. Certain account transactions 
under the Plan, such as line of credit advances or credit card transactions, are also subject to additional 
terms described later in this Agreement that may vary from the general Plan terms set out below. In this 
Agreement,  the  capitalized  word  “Loans”  means  extensions  of  credit  under  your  Line  of  Credit 
and/or Card.

3.  Account  Establishment  and  Access.  You  may  submit  a  credit  request  in  any  manner  authorized 
by us. When you sign as a loan applicant on BECU’s Master Credit Application, BECU will establish a 
Plan under which you may, at your option, request to establish personal line of credit and/or credit card 
accounts.  When  you  have  multiple  active  Plans  (for  example,  a  Joint  Plan  with  one  co-applicant  and 
another Joint Plan with a different co-applicant) and you make a credit request, it is your responsibility to 
inform us under which of these Plans to establish your account. From the date of the Plan application, we 
may require that you update the information you submitted to us when you established your Plan in order 
for us to evaluate your credit request. If you already have a Line of Credit and you request and qualify for 
a Credit Card, or if you already have a Credit Card and you request and qualify for a Line of Credit, we will 
establish a new account under your Plan. We are not required to establish an account under the Plan when 
you submit a credit request, and we may also refuse an advance request at any time.

4.  Joint  Plans.  Each  time  you  submit  a  credit  application  for  another  personal  line  of  credit  and/or 
credit card with a different co-applicant, you request that another Joint Plan be established for you. You 
understand and agree that while a Joint Plan is in effect, you and the co-applicant of the Joint Plan: (a) 
has each authorized the other to individually request, authorize, or receive credit advances; (b) has each 
agreed to be jointly and severally liable for repayment of all amounts owed and for any loans obtained; 
and (c) has each agreed to all of the loan terms and conditions, even if you did not specifically authorize 

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or request the credit advance or receive any benefit from it. If any one of you does not wish any future 
loans under the Plan or is unwilling to be personally liable for them, any one of you must write to BECU to 
terminate the Plan and the termination will be effective as to all of you.

5. Summary of Joint Plan Consequences. After credit approval, each of your joint applicants shall have 
the right to use any account under a Joint Plan to the full extent of any credit limit set by BECU for the 
Joint Plan, and you will be liable for all amounts of credit extended under this account to all of your joint 
applicants.

6. Credit Limit. If we establish a Line of Credit and/or Card account in response to your credit request, 
we also will establish a credit limit on this account. You agree not to attempt to obtain more credit than the 
amount of your credit limit. If you temporarily exceed your credit limit, you understand such credit does 
not increase your credit limit and you agree to pay us that excess amount and applicable finance charges, 
immediately. We can increase or decrease your loan credit limit at our discretion. We will notify you in 
writing on a Credit Voucher, on your statement, or by separate notice if the amount of your credit limit goes 
up or down. We may reduce your credit limit, suspend your credit privileges, close your account or Plan or 
otherwise terminate your ability to use your Plan. We may do this at any time and for any reason, subject 
to applicable law. Your obligations under this Agreement continue even after we have done this. You may 
cancel your credit limits established for applicable loans upon written request to BECU. If your account is 
suspended, you must immediately return any authorized access devices, including credit cards. Any use 
of an account, access device or service after suspension will be considered fraudulent.

7. Promise to Pay. You promise to pay BECU the total of all credit advances on each account (including 
any credit advances requested by any co-borrower or by any authorized user of a credit card), finance 
charges, and other amounts set forth in this Agreement and any Credit Voucher on the payment terms 
set forth below. This includes any requests for payments to a third party or for payment or deposit to your 
savings or checking account. Payments must be made in U.S. Dollars

a. Payment Methods. You promise to make your periodic payment for Line of Credit accounts under 
this Agreement by automatic transfer from shares or deposits, and for Card accounts by such automatic 
transfer or by direct deposit, personal check, draft, electronic funds transfer, or wire transfer. If you pay 
by automatic transfer, you understand that it is your responsibility to be sure that there are adequate 
funds in your account to satisfy the payment on the specified date or your loan will become past due. You 
must make your scheduled payments on loans under this Agreement regardless of the payment method 
you select to make payments.

b. Minimum Payment. You agree that, on or before the due date indicated on your periodic statement, 
you will pay at least the minimum payment that is required under this Agreement and is specified on the 
periodic statement. The method of determining this amount is set forth in Section 2.d of Part B below for 
a Line of Credit and Section 12.b of Part C below for a Credit Card.

c.  Prepayment  and  Irregular  Payments. You  may  pay  all  or  part  of  your  loan(s)  early,  at  any  time, 
without  paying  any  penalty.  However,  payments  in  excess  of  your  minimum  payment  will  not  relieve 
you of your obligation to make your subsequent minimum payments on the dates when due. Instead of 
advancing your payment due date, a prepayment or early payment will reduce the principal amounts 
owing  on  your  account.  BECU  reserves  the  right  to  refuse  partial  payments.  We  may  accept  late 
payments, partial payments and payments marked “payment in full” that are not sent to the following 
address without losing our rights under this Agreement. Without losing our rights under this Agreement, 
we may accept late payments, partial payments and payments marked “payment in full” that are not sent 
to the address set forth below

WITH REGARD TO ANY DISPUTED DEBTS, ALL PAYMENTS OF LESS THAN THE AMOUNTS REQUIRED 
UNDER  THIS  AGREEMENT,  INCLUDING  ANY  CHECK  OR  INSTRUMENT  TENDERED  AS  FULL 
SATISFACTION OF A DEBT, SHALL BE SENT ONLY TO THE ATTENTION OF: 
Risk Management Representative – Payment on Disputed Account 
BECU
Seattle, WA 98124-9750

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8. Periodic Statements. If your account has an outstanding debit or credit balance in excess of $1.00 
at the end of a billing cycle/ statement period, we will send you a statement to the address shown in our 
records reflecting balances and activity in that account.

9. Security Agreement

a. BECU Lien. You agree BECU has a lien on all your shares, deposits, and dividends in all joint and 
individual accounts held by you, now and in the future, to the extent of your obligations to BECU, except 
as provided under the Military Lending Act for accounts of a covered member of the armed forces or 
a dependent of such a member. You agree that BECU’s lien is independent of any security agreement 
and BECU may enforce its lien in any manner, at any time allowed by applicable law. You agree that you 
own any shares pledged and that there are no liens against them other than ours. BECU may, at its sole 
option, allow you to withdraw a portion of your shares or deposits without affecting its security interest.

b.  Pledge  of  Shares,  Deposit  Accounts  and  Certificates  of  Deposit.  You  pledge  all  your  BECU 
shares, deposit accounts, and certificates of deposit in which you have an interest, now and in the future, 
as security for all credit advances made under this Agreement. However, this pledge will not apply to 
retirement or other accounts to the extent that applicable law precludes the pledge of such accounts, 
to deposit, savings, or other financial accounts to the extent that the Military Lending Act precludes the 
pledge of such accounts, or to loans secured by real property or a dwelling. You agree that we need not 
retain or possess any certificate or evidence of account to enforce our security interest. You understand 
that if you default on your Plan, BECU may apply all that is pledged to repayment of your loan(s).

By completing and signing the Plan application, you signify your specific intent to pledge to us and to 
grant us a security interest in all your individual and joint BECU share and deposit accounts you have 
with us, now or in the future (excluding retirement or other accounts to the extent that applicable law 
precludes the pledge of such accounts, and deposit, savings, or other financial accounts to the extent 
that the Military Lending Act precludes taking a security interest in such accounts), to secure your BECU 
loans under the Plan (including the credit card account). You authorize us, without further notice to you, 
to apply the balances in these account(s) to pay any amounts due under the Plan if you should default.

10. Default. You will be in default under this Agreement if any of the following happens on any account:

a. you do not make a payment as required by this Agreement on or before the payment due date;

b. you exceed your credit limit without our permission;

c. you become subject to bankruptcy, incompetency or insolvency proceedings or you die;

d. if we believe (in our sole discretion, subject to applicable law) that there has been an adverse change 
in your financial condition or any time we reasonably deem ourselves insecure;

e.  you  make  any  untrue  statements  or  omissions  or  provide  false  signatures  on  any  application  or 
financial statement furnished to BECU or fail to provide us financial information we request;

f. your payment is dishonored by your financial institution for any reason;

g. you violate or fail to comply with any term of this Agreement or any other agreement you have with 
BECU;

h. you no longer qualify for BECU membership.

11. Upon or Following Default. Upon the occurrence of any event of default under this Agreement, we have 
the right, subject to applicable law, to terminate or suspend your credit privileges under this Agreement, to 
require repayment and to change the terms of your account and this Agreement. In requiring repayment, 
we may demand that you immediately pay the entire unpaid balance of all your loans under your Plan, 
increase the minimum payments, and/ or may apply any loan account payment to any outstanding account 
balance under the Plan. BECU may start a collection action in the county in which BECU is located or 
where you reside if you live outside of Washington. Default on any loan, account or other obligation 
that you have with us, including loans which are not part of the Plan, will constitute default under 

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this Agreement.

12. Reformation of Fees, Charges and Other Provisions. If any fee or charge, or any portion of any 
fee  or  charge,  including  but  not  limited  to  a  finance  charge  or  method  of  computing  a  finance  charge, 
or any other provision of this Agreement, would but for this sentence be unlawful, the language of this 
Agreement shall be automatically reformed to eliminate any excessive or unlawful portion of such fee or 
charge and any such unlawful provision. In no event shall the fees charged under this agreement exceed 
the  maximum  allowed  under  applicable  state  or  federal  law,  nor  shall  any  provision  in  this Agreement 
be applied where it would violate any law, including but not limited to the Military Lending Act. In its sole 
discretion, BECU may charge and collect a lesser amount than that specified in this Agreement, or forego 
any other rights under this Agreement. Any waiver of any provision of this Agreement shall not be deemed 
a waiver of such rights in the future.

13.  Voluntary  Payment  Protection.  We  may  offer  Voluntary  Payment  Protection  to  you.  Voluntary 
Payment Protection is not necessary to obtain credit. If you purchase Voluntary Payment Protection from 
us, you authorize us to add the fees monthly to your loan balance and charge you interest on the entire 
balance. At our option we may change your payment or the period of time necessary to repay the loan 
balance. The rate used to determine the fees may change in the future. If the rate changes, we will provide 
any notices required by applicable law.

14. Amendments

a. Plan Termination. You or any co-applicant may terminate your Plan in writing at any time. BECU 
may  also  terminate  your  entire  Plan  or  any  part  of  your  Plan  at  any  time. All  other  provisions  of  this 
Agreement shall otherwise remain in full force and effect until you pay all sums due us. You understand 
that terminating your Plan will not relieve you of your obligations on any outstanding loan balances at 
the time of termination.

b. Plan Changes. You agree that BECU may, at any time, change any part of this Agreement (including 
but  not  limited  to  adding  new  provisions,  deleting  existing  ones,  or  changing  any  other  terms  and 
conditions of this agreement relating to your Plan or account), provided we have given you notice in 
advance of the change, if required by law. Any notice of change in terms required by law will be sent to 
the last address appearing on the records of BECU, unless you notify us of the change in your address 
within a reasonable time prior to the notice being sent.

15. Attorneys’  Fees,  Costs  and  Enforcement.  You  agree  to  pay  BECU’s  internal  and  external  costs, 
collection  and  other  expenses  such  as  expert  witnesses,  debt  collectors,  court  costs,  and  reasonable 
attorneys’  fees  and  legal  expenses  whether  or  not  there  is  a  lawsuit,  including  attorneys’  fees  in  any 
arbitration or mediation, on appeal, in any bankruptcy (or state receivership or other insolvency proceeding) 
and in any forfeiture or other proceeding, except to the extent that a liability for such costs or expenses 
is  limited  or  prohibited  by  an  applicable  state  statute. A  Collection  Charge  will  be  imposed  if  we  must 
telephone you, write to you, or make a personal visit due to any default on your part. All of these costs 
and  expenses  may  be  added  to  your  present  debt  and  a  finance  charge  may  be  imposed  on  them  at 
the highest rate applied to any of your credit advances. The security provisions in Section 9 of this Part 
A  of  the Agreement  also  secure  payment  of  all  these  amounts.  BECU  may  delay  enforcing  any  right 
under  this Agreement  without  losing  that  right  or  any  other  right.  In  the  event  you  die,  we  can  collect 
any amounts outstanding under your Plan as immediately owed against your estate or against anyone 
who obtained an advance under your Plan. If any provisions of this Agreement or related agreement are 
deemed unenforceable or invalid, the remaining provisions will remain in full force and effect.

16. Assignment. We have the right to assign and transfer our rights under this Agreement and any amounts 
you  owe  to  us.  The  term  “us”  shall  be  deemed  to  include  each  and  every  immediate  and  successive 
assignee. You do not have the right to assign or transfer any of your rights, duties or obligations under this 
Agreement.

17.  Notices.  All  notices  and  statements  will  be  sent  to  the  last  address  appearing  on  BECU  records. 
You agree to advise us promptly if you change your mailing address. We can accept address corrections 
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received from the U.S. Postal Service.

18. Credit Information/Financial Statements. You authorize us to release information to others regarding 
the status and history of your Plan. You agree to provide us upon request at any time with a current financial 
statement or updated credit information requested in our sole discretion. You agree we may obtain credit 
reports,  employment  or  investigative  inquiries  on  you  at  any  time,  at  our  sole  option,  for  any  reason, 
including  but  not  limited  to  determining  your  eligibility  for  other  products  and  services  or  determining 
whether there has been an adverse change in your financial condition. If you ask, we will tell you whether 
or not we requested a credit report and, if we did, we will provide you with the name and address of the 
consumer reporting agency that furnished the report.

19. Governing Law. Our approval of this Agreement and of any credit extension or advance under this 
Agreement  occurs  in  the  state  of  Washington.  This Agreement  shall  be  governed  by  the  Federal  laws 
and the laws of the state of Washington as they each apply, except to the extent that, notwithstanding 
federal law, 12 U.S.C. 1785(g)(1), an applicable state statute invalidates this choice of Washington law. In 
accepting the terms of this contract, you agree that venue for any action brought by you or brought by us 
to enforce the terms of the agreement is properly located in King County, Seattle, Washington, unless an 
applicable state statute invalidates such a choice of venue.

B. ADDITIONAL TERMS APPLICABLE TO PERSONAL LINES OF CREDIT

This section contains additional terms and conditions pertaining to the overdraft protection personal line of 
credit account (“Line of Credit”). The terms and conditions in this section are in addition to and modify the 
terms and conditions of the Plan with respect to Lines of Credit. All other attributes, terms and conditions 
of  the  Plan,  including  but  not  limited  to  the  security  interest  granted  under  Section  9  of  Part  A  of  this 
Agreement, are not modified by this section and will also govern your Line of Credit. In the event of an 
inconsistency between Part A and this Part B, the terms of this Part B shall prevail.

1. Joint Accounts. You understand that any joint account holder on your deposit account with checking 
account features, or any person authorized to use an access device for this account may access your Line 
of Credit and you and they agree to be jointly and severally liable for such transactions.

2. Promise to Pay

a. Responsibility. By using your account to engage in transactions after we furnish a Credit Voucher to 
you, you agree to the credit limit, annual percentage rate, any other applicable fees and charges, and 
any terms and conditions set forth in the Credit Voucher, which will be incorporated into and become 
part of this Agreement and will govern your Plan. Any person or entity that has accepted, signed, used, 
or authorized the use of a Line of Credit under the Plan, regardless of whether this person is named in 
the application or otherwise, agrees to be and is bound by the terms of this Agreement.

b. Payment Methods. Your required minimum payment will be made by automatic transfer from your 
savings or checking account at BECU. At any time, you may pay additional amounts by such automatic 
transfer or by personal check, draft, electronic funds transfer, or wire transfer.

c. Crediting Payments if Not Made by Automatic Transfer. Payments received at BECU, P.O. Box 
97050, Seattle, WA 98124-9750 at or before 5:00 PM Pacific Time on any business day will be credited 
to your account as of that date; payments received by mail at that address after 5:00 PM Pacific Time, 
on a weekend or federal holiday will be posted to your account as of the next business day. Crediting to 
your account may be delayed up to five days if payment is received by mail at any other address or if 
mailed payment is not accompanied by any remittance slip or statement we provide..

d.  Payment  -  Minimum Amount  and Allocation.  The  Line  of  Credit  minimum  payment  amount  will 
be the greater of $25 or 2% of the outstanding balance on your account at the end of the billing cycle 
statement period which begins on the second day of the month and ends on the first day of the following 
month  (“Ending  Balance”).  The  Ending  Balance  does  not  include  late  payment  fees  but  includes 
voluntary payment protection costs, returned payment fees and the cost of collection and attorneys due 

5

to your default. When credit availability is suspended or terminated, the minimum payment amount will 
be calculated for the remaining balance at 2% of the outstanding balance at the time of suspension or 
termination, and will be fixed at that amount until the balance is paid in full. Payments will be applied first 
to late payment fees and other fees and charges (other than finance charges), then to accrued finance 
charges, and the remainder, if any, to the balance, unless otherwise agreed to by BECU or required by 
applicable law.

3. Finance Charges

a. Penalty Rate. If, on this account or on any account that you have with us, you make any payment 
that is returned or your total Minimum Periodic Payment is not paid within 29 days of the payment due 
date (within 27 days during the February credit reporting period or 28 days for February reporting period 
in  leap  years),  twice  within  any  12  month  period,  the  ANNUAL  PERCENTAGE  RATE  (APR)  will  be 
increased to the lesser of 19.9% or the highest rate allowed by law, unless this increase in APR as a 
result of default in invalidated by a state statute that is applicable notwithstanding federal law, 12 U.S.C. 
1785(g)(1). The Daily Periodic Rate (DPR) in this event shall be the APR divided by 365 (366 in a leap 
year). If your DPR (and corresponding APR) is increased as described, it may be subsequently reduced 
at our discretion after a minimum of twelve months at which time it is determined that no payment for any 
amounts owed BECU has been late during the 12-month period, and your other accounts with BECU 
are in good standing (current and non-negative). Rate changes shall be effective beginning on the first 
day on the next Billing Cycle following the late payment or determination. A loan whose rate is reduced 
will be subject to subsequent increases should future payment be missed in a manner described within 
this section. If the DPR and corresponding APR increase, the FINANCE CHARGE will increase and your 
minimum payment may be higher.

b. Timing of Finance Charges and Payments. You will be obligated to pay a finance charge that will 
begin to accrue as of the date on which any credit advance is made. There is no grace period in which 
you may avoid incurring a finance charge by paying off the balance. Credit advances may be directly 
deposited  to  one  of  your  deposit  accounts  and  will  be  subject  to  a  finance  charge  from  the  date  of 
deposit even if you do not withdraw the money immediately. Credit advances and payments made by 
automatic transfer will be posted to your account when made. When you make a payment during the 
period on which your monthly statement is based, then this statement will specify the amount of interest 
that you paid.

c. How to Determine Unpaid Daily Balance and Finance Charges. The unpaid daily principal balance 
is the amount of outstanding indebtedness that remains unpaid at the close of each business day after 
all transactions for the day are posted to your Line of Credit. Transactions are posted by subtracting the 
amount of any payments or credits (thus decreasing the balance) and adding the amount of any new 
advances plus the cost of Voluntary Payment Protection, if any (thus increasing the balance). The daily 
principal balance will include any unpaid fees or charges including finance charges, unless otherwise 
foregone  by  BECU  or  prohibited  by  applicable  law.  We  multiply  this  balance  by  the  applicable  daily 
periodic rate to calculate the daily finance charge, then add this charge to the daily finance charges for 
the other days in the period on which your monthly statement is based. The total finance charge is the 
sum of the daily finance charges during this period.

d. Determination of DPR and Corresponding APR. The DPR and APR for which you initially qualify 
now or in the future may depend on your credit qualifications, income, credit or employment history. The 
DPR and corresponding APR for each account under the Plan will be set forth in the Credit Voucher 
that is sent to you. Your rate on any account is subject to change with additional advances, based on 
your credit history. BECU may change the rates it offers from time to time and may review your credit 
qualifications periodically and adjust your DPR and corresponding APR based on changes in your credit 
qualifications.  If  you  receive  your  initial  Credit  Voucher  after  the  time  of  the  initial  advance  on  your 
account, then you may cancel the Line of Credit account without obligation if, within four business days 
of the date of your initial Credit Voucher, you provide BECU with written notice and return all of the funds 
that BECU initially advanced to you. If you use or retain the account funds after that date, you waive any 
right to cancel this Agreement.

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4. Other Account Fees and Charges

a. A Late Payment Fee in an amount equal to $25.00 or 5% of the minimum payment, whichever is 
greater, will be imposed on payments that are not paid or are paid ten (10) or more calendar days after 
the payment due date, except to the extent that a Late Payment Fee is allowed only in a lesser amount 
or after a longer number of calendar days according to a state statute that is applicable notwithstanding 
federal law, 12 U.S.C. 1785(g)(1).

b. A Returned Payment Fee in an amount equal to $25.00 or the amount of the returned payment, 
whichever is smaller, will be imposed if any check, instrument or other item given as payment on your 
Plan  is  uncollectible  or  is  dishonored  for  any  reason.  Unless  otherwise  required  by  law,  we  are  not 
obligated to attempt to collect any check more than once, except to the extent that a Returned Payment 
Fee is allowed only in a lesser amount according to a state statute that is applicable notwithstanding 
federal law.

c. A Collection Charge will be imposed if we must telephone you, write to you, or make a personal visit 
due to any default on your part.

5. Advances and Access

a.  Limitations  on  Credit  Advances.  You  will  receive  a  Credit  Voucher  showing  the  amount  of  the 
credit limit on your Line of Credit, which is the maximum amount you may draw upon without getting 
our specific approval for additional advances. You may access credit on your Line of Credit, repay any 
portion of the amount borrowed, and reborrow any portion up to your credit limit from time to time without 
limitation.

b.  Overdraft  Access.  You  may  access  your  Line  of  Credit  by  writing  drafts,  and  overdrawing  your 
checking  account  or  your  deposit  account  with  checking  account  features  with  us,  as  specifically 
designated by you for overdraft protection. We may, at our sole discretion, access this account on your 
behalf if you have scheduled automatic payments for which there are not sufficient collected funds in 
your checking account or your deposit account with checking account features. We will not do this if the 
advance to cover the scheduled payment would cause your credit limit to be exceeded. We will treat the 
overdraft as a request for an advance on your Line of Credit and we will allow such access subject to 
the terms of this Agreement. You understand that any owner on your checking account or your deposit 
account with checking account features may obligate you to overdraft advances. Line of Credit overdraft 
funds transfers will be made in $100.00 increments (or the unused portion of the available credit limit 
if  less  than  $100.00)  and  will  be  transferred  to  your  checking  account  or  your  deposit  account  with 
checking account features. You agree not to let the overdrawn balance exceed your approved credit 
limit. If you fail to meet any conditions of your checking account or your deposit account with checking 
account features, we may cancel your Line of Credit immediately without notice. In any event, you hold 
us harmless from any and all liability which might arise if the transfer does not occur. Transfers from 
deposit accounts will be governed by the Membership and Account Agreement. Transfers from a Line of 
Credit will be governed by this Agreement.

c. Suspension of Line. Your ability to draw upon the Line of Credit will be suspended immediately if: 
(1) the account specifically designated for overdraft protection by you is closed for any reason; (2) your 
automatic payment transfer to your Line of Credit is canceled for any reason; or (3) we determine that 
no Line of Credit advances have been made within ninety (90) days from the account establishment or 
within one (1) year from the last advance. You may request that your Line of Credit be reinstated, upon 
re-enrolling  for  automatic  payment  transfer  and  upon  specifically  designating  a  deposit  account  with 
checking account features for overdraft protection.

6. Change in Terms (including Finance Charges). You agree that we can change the terms of the Line 
of Credit (including but not limited to any of the examples of changes specified in Section 14.b of Part A 
of this Agreement) at any time upon proper advance notice to you, where required by law. Changes may 
apply to both new and outstanding balances.

7

C. ADDITIONAL TERMS APPLICABLE TO CREDIT CARDS

This  section  contains  additional  terms  and  conditions  pertaining  to  the  credit  card  account  of  your  Plan 
(“Card”). References to “Card” below relate to the account associated with the credit card and not only to 
transactions conducted through use of the physical credit card, other credit instrument or device which we 
supply to you, itself. The terms and conditions in this section are in addition to and modify the terms and 
conditions of the Plan. All other attributes, terms and conditions of the Plan, including but not limited to the 
security interest granted under Section 9 of Part A of this Agreement, are not modified by this section and 
will continue to govern your Card account. In the event of an inconsistency between Part A and this Part C, 
the terms of this Part C shall prevail.

1. Responsibility and Applicability of Terms. Any person or entity that has accepted, signed, used, or 
authorized the use of a Card under the Plan agrees to be and is bound by the terms of this Agreement. In 
this Agreement, the word “Cardholder” means the applicant and co-applicant(s) for the Plan associated 
with the Card, and each authorized user of the Card (“User”), whether named in an application as a User, 
or otherwise. In this Part C of the Agreement, “you” means the Cardholder(s) associated with a particular 
Card account. The following additional definitions apply in this Part C and on your monthly statement.

New  Balance: The  sum  of  all  of  the  unpaid  Purchases,  Cash Advances,  Balance Transfers,  finance 
charges, late payment fees, and any other fees or charges outstanding on the closing date.

Previous  Balance:  The  sum  of  all  unpaid  Purchases,  Cash  Advances,  Balance  Transfers,  finance 
charges, late payment fees, and any other fees and charges at the beginning of the billing cycle (it is the 
same amount that was shown as “New Balance” on the closing date on the statement for the preceding 
billing cycle).

Purchases:  Transactions  involving  advances  other  than  Balance  Transfers  and  Cash  Advances. 
Purchases may include Foreign Transactions, account charges, and adjustments associated with any 
transaction.

2. Liability. You will be liable for all credit obtained under your Card by any Cardholder. If there is more 
than one Cardholder, then each will be liable, jointly and severally, for all credit obtained through use of the 

Card. If two or more persons are responsible to pay any outstanding balance, we may refuse to release 
any of them from liability until all of the unexpired Cards issued pursuant to the Plan have been returned 
to us and the balance is paid in full. If you request us to issue a Card on your account to another person, 
or if you allow any person to have access to your Card or account number with your permission to make 
a charge, you will be liable for all charges made by that person, including charges for any Cash Advances 
or any Purchases from merchants or in amounts that you may not have intended the person to make. In 
addition, you will owe us finance charges and other fees and charges on these transactions, to the same 
extent as if you made them yourself.

3. Purchases and Cash Advances. Any Cardholder can use the Card for Purchases and Cash Advances. 
You  may  not  use  the  Card  for  any  illegal  or  unlawful  transaction  and  we  may  decline  to  authorize  any 
transaction that we believe poses an undue risk of illegality or unlawfulness.

4. Balance Transfers. You may use your Card to transfer balances from other accounts to your Card with 
us (“Balance Transfer”). You may request a Balance Transfer by completing the balance transfer portion 
of the credit application, by completing and returning to us one of the balance transfer requests forms we 
may send you from time to time, or by writing or telephoning us. Interest begins to accrue as of the date a 
balance transfer is posted to your account. You agree that you will not make Balance Transfers payable to 
cash, to you, to any individual, to a deposit account, or to any BECU loan account and, if you do make any 
such Balance Transfer, BECU reserves the right to convert the transaction to a Cash Advance.

5. Daily Periodic Rate (DPR) and Annual Percentage Rate (APR). The DPR and corresponding APR 
used to calculate the FINANCE CHARGE for your Card will be stated in a Credit Voucher provided to you 
when you open your credit card account. (That document is a part of this Agreement.) After you open your 
8

account, rate information will be provided in periodic statements, Credit Vouchers, or notices that we send 
to you.

a. Variable Rates. A variable DPR and APR will be used to calculate the interest charge applicable to 
your account, after the expiration of any applicable introductory rate period. The APR will be based on the 
value of an index. The index will be the highest U.S. Prime Rate published in the Money Rates section 
of The Wall Street Journal on the first business day of each month. This Prime Rate is a reference index 
and is not the lowest interest rate available. If The Wall Street Journal does not publish the U.S. Prime 
Rate, or if it changes the definition of the U.S. Prime Rate, we may substitute another index, subject to 
applicable law. To determine the APR that will apply to your credit card, we will add a margin to the value 
of the index. The current range of APRs that can apply is disclosed in the Disclosures. The margin and 
the corresponding APR applicable to your account will be stated in a Credit Voucher provided to you 
when you open your account and thereafter in Credit Vouchers or notices, and may depend on your 
credit qualifications, income, credit or employment history, product selection, or participation in a BECU 
rewards program. Your APR can change on the first business day of the billing cycle each month, based 
on the index rate in effect as of the first day of the prior calendar month. Increases or decreases in the 
U.S. Prime Rate will cause increases or decreases in the APR, resulting in increases or decreases in 
the interest charge, which in turn will affect the number of monthly minimum payments that are required 
to repay the interest due. There is no limit on the amount by which this variable APR can change in any 
month.

b. Introductory or Promotional Rate. If you have not previously received a BECU credit card and you 
establish a BECU credit card account, you may be eligible for an introductory rate or promotional rate. 
Any introductory rate, and the period for which it will be in effect, will be stated on the Credit Voucher 
provided to you when you open your credit card account. Any promotional rate, and the period for which 
it  will  be  in  effect,  will  be  stated  in  a  notice  provided  to  you  at  the  beginning  of  the  promotional  rate 
period. The introductory rate or promotional rate may be extended by BECU in its discretion.

6. Finance Charges

a. Purchases. A finance charge will be imposed on the portion of purchases that are included in the 
New Balance and remain unpaid by the payment due date on your monthly statement, and on purchases 
made during the following billing cycle.

b.  Cash  Advances.  Finance  charges  will  be  imposed  on  the  aggregate  balance  including  all  Cash 
Advances as described in Section 7 of this part C (below), starting on the date of the Cash Advance and 
lasting until paid in full.

c. Balance Transfers. Finance charges will be imposed on the aggregate balance including all Balance 
Transfers as described in Section 7 of this part C (below), starting on the date of the Balance Transfer 
and lasting until paid in full.

7. How to Determine Finance Charges:

a. The  types  of  FINANCE  CHARGES  that  may  be  assessed  on  your  account  are  daily  periodic  rate 
finance charges and transaction finance charges. Your total FINANCE CHARGES each billing cycle is 
the sum of each type of finance charge.

b. Calculation of Finance Charge. All finance charges for Purchases, Cash Advances and Balance 
Transfers are added together to calculate the annual percentage rate for each billing cycle.

(i) Calculation of Finance Charges for Cash Advances and Balance Transfers. A Finance Charge 
on a Cash Advance or Balance Transfer will be imposed from the date the Cash Advance or Balance 
Transfer is posted to your account until paid in full. There is no grace period in which you may avoid 
incurring a finance charge by paying off the balance resulting from a Cash Advance or Balance Transfer. 
We calculate the Finance Charge by multiplying the Average Daily Balance by the number of days in 
the  billing  cycle  and  then  multiplying  by  the  Daily  Periodic  Rate.  To  get  the Average  Daily  Balance 
attributable to Cash Advances and Balance Transfers, we take the beginning balance each day, add 
any new Cash Advances and Balance Transfers, and subtract any payments, credits posted to your 
account and unpaid Finance Charges and other charges. This gives us the daily balance. Then we add 

9

up all the daily balances for the billing cycle and divide the total by the number of days in the billing cycle 
to determine the Average Daily Balance.
(ii)  Calculation  of  Finance  Charges  for  Purchases.  To  avoid  incurring  Finance  Charges  on  the 
balance of the Purchases reflected on the statement, you must pay the entire New Balance shown on 
your statement on or before the Payment Due Date shown on your statement each month. If you do 
not pay the entire New Balance on or before the Payment Due Date each month, the unpaid portion of 
the New Balance will accrue interest beginning on the first day of the billing cycle in which the payment 
is due. We calculate the Finance Charge by multiplying the Average Daily Balance by the number of 
days in the billing cycle and then multiplying by the Daily Periodic Rate. We calculate the Average Daily 
Balance of Purchases by taking the beginning balance of your account each day that is attributable 
to Purchases, add any new Purchases as of the date those charges are posted to your account and 
subtract  any  additional  payments,  credits,  and  unpaid  Finance  Charges  and  fees  or  other  charges. 
Then we add up all the daily balances for the billing cycle and divide the total by the number of days 
in the billing cycle. If you paid the entire New Balance shown on the previous monthly statement by 
the Payment Due Date shown on that statement, the portion of the New Balance shown on the current 
statement that is paid by the Payment Due Date shown on that statement will be excluded from the 
calculation of the balance each day.

8. Other Account Fees and Charges

a. A Late Payment Fee in an amount equal to $25.00 or the amount of the late payment, whichever is 
smaller, will be imposed on minimum payments not paid by the payment due date, except to the extent 
that a Late Payment Fee only in a lesser amount or on a later date is allowed by a state statute that is 
applicable notwithstanding federal law, 12 U.S.C. 1785(g)(1).

b. A Returned Payment Fee in an amount equal to $25.00 or the amount of the returned payment, 
whichever is smaller, will be imposed if any check, instrument or other item given as payment on your 
Card is uncollectible or is dishonored for any reason, except to the extent that a Returned Payment Fee 
is allowed only in a lesser amount according to a state statute that is applicable notwithstanding federal 
law. Unless otherwise required by law, we do not have to attempt to collect any check more than once.

c. A Card Replacement Fee of $5.00 may be assessed for each Card lost, stolen or destroyed.

d. A Card Recovery Assessment will be imposed and may be added to your balance if: 1) you use your 
Card after the Card has been canceled, and 2) we must pay a recovery fee to a third party who obtains 
the Card for us.

e. A Copy Request Charge of $3.00 may be imposed for copies of each document that you request in 
connection with this account, other than those provided in response to a billing error notice under the 
Fair Credit Billing Act.

f. A Collection Charge will be charged if it is necessary to telephone you, write to you, or hire a third 
party to make a personal visit due to any default on your part. If a personal visit is necessary, the amount 
charged will be the larger of $50.00 or the cost of the third party’s services.
g. A Stop Payment Fee charge of $5.00 may be imposed for each stop payment on a Convenience 
Check.

9. Foreign Transactions and Foreign Exchange. If you use your Card for an International Transaction, the 
exchange rate between the transaction currency and the billing currency used for processing International 
Transactions will be a rate selected by Visa from the range of rates available in wholesale currency markets 
for the applicable central processing date, which rate may vary from the rate Visa itself receives, or the 
government-mandated rate in effect for the applicable central processing date. The currency conversion 
rate on the day before the transaction processing date may differ from the rate in effect at the time of the 
transaction or on the date the transaction is posted on your account. You agree to accept the converted 
amount in U.S. dollars.

10. Change in Terms. You agree that we can change the terms of this Agreement (including but not limited 
to any of the examples of changes specified in Section 14.b of Part A of this Agreement) at any time upon 
10

proper advance notice to you, where required by law. We consider that you have accepted changes if you 
keep or use the card after the notice. The new terms, including an increase or decrease in the finance 
charges, shall be effective as to any subsequent credit extended on and after the effective date of the 
change. New terms other than an increase in the finance charge shall be effective also as to any unpaid 
balance outstanding as of the effective date of the change.

11. Security Interest. In addition to the security interest granted under Section 9 of Part A of this Agreement 
and included in the Plan, one or more of the following is applicable as security for amounts outstanding 
from time to time in connection with the Card:

a.  Deposit Account.  If  you  are  issued  a  secured  Card,  you  have  signed  or  will  be  required  to  sign 
a  separate  security  agreement  pledging  a  specific,  non-withdrawable  portion  of  your  shares  and/or 
deposits in BECU to secure your Card. The amount of the security for such a Card is the amount of 
your credit limit and you may not have any access to or control of that amount. Shares and/or deposits 
of a covered member of the armed forces or a dependent of such a member shall not be subject to any 
agreement by BECU to issue a secured card that is prohibited under the Military Lending Act.

b. Goods Purchased. You hereby grant us a security interest in each item purchased with advances 
obtained under this Agreement. This security interest will remain in full force and effect as long as there 
is an outstanding balance on the item purchased. If we have the right to demand full payment of your 
new balance, we may also take possession of this property (you promise to give it to us if we ask) and 
sell it to satisfy your debts and obligations. Any outstanding debt will be allocated upon the first-bought, 
first paid rule. You agree that 10 days is reasonable time to give you notice of any such sale.

12. The Minimum Periodic Payment Required

a. Payments. Payments received at Card Services, P.O. Box 84707, Seattle WA 98124-6007 before 5 
PM Pacific Time on any business day will be credited to your Card as of that date; payments received on 
or after 5 PM Pacific Time, on a weekend or federal holiday will be credited as of the next business day. 
Crediting a payment may be delayed up to five days if the payment is received at any other address or 
not accompanied by the remittance portion of the monthly statement for your Card.

b. Payment - Minimum Amount and Allocation. If you elect not to pay your New Balance in full, you 
must make a payment according to the following schedule on or before the due date shown on your 
statement. If the New Balance is less than $25, your minimum payment will be the full balance; if this 
balance is $25 to $1,000 your minimum payment will be $25; if this balance is more than $1,000 your 
minimum payment will be 2½% of this balance rounded down to the nearest whole dollar. A credit posting 
from a merchant or reversal of fees do not constitute any part of a minimum payment. The minimum 
payment  will  be  allocated  at  BECU’s  discretion  to  pay  off  lower  rate  balances,  such  as  promotional 
offers, before higher rate balances, such as Cash Advances or Purchases. Payments in excess of the 
minimum  payment  will  be  allocated  to  pay  off  higher  rate  balances  first.  From  time  to  time,  we  may 
allow you to skip your Minimum Periodic Payment due. If you choose to skip that payment, FINANCE 
CHARGES, and voluntary payment protection costs, if any, will continue to accrue in accordance with 
this Agreement.

c. Past Due and Overlimit Amounts. In addition to the above, the minimum payment will also include 
the greater of any amount past due or any amount by which the New Balance exceeds the approved 
credit limit for the account. If your account is past due, and/or overlimit, that amount of the minimum 
payment is immediately due.

d. Payment in Full. The payment of a New Balance in full will not eliminate the need to make a minimum 
payment for the next billing cycle if there are new purchases or cash transactions in the next billing cycle.

13. Lost, Stolen, or Unauthorized Use of Your Card. You agree to notify us immediately, orally or in 
writing, of the loss, theft, or unauthorized use of your Card. We may investigate any cases of unauthorized 
use  of  your  Card.  We  may  terminate  or  limit  access  to  your  Card  if  you  have  notified  us  or  we  have 
determined  that  your  Card  or  convenience  checks  may  have  been  lost  or  stolen,  or  that  there  may  be 
unauthorized access to your Card. Unless you have been negligent or have engaged in fraud, you will not 

11

be liable for any unauthorized transactions using your lost or stolen Card. If you are liable for unauthorized 
transactions,  your  liability  will  not  exceed  $50. You  will  not  be  liable  for  unauthorized  transactions  that 
occur after you notify us at:

BECU, P.O. Box 97050, Seattle, WA 98124-9750
Telephone: 206.439.5700 or outside Seattle at 
800.233.2328 Hours: 7:00 a.m. - 7:00 p.m. PT
Monday-Friday and 9:00 a.m. - 1:00 p.m. PT Saturday.

After hours only for use of reporting the loss, theft, or unauthorized use of your Card: 
Call 800.449.7728

14. Additional Provisions

a.  Visa  Account  Updater.  BECU  may  use  the  Visa  Account  Updater  (VAU)  service,  which  would 
automatically  update  your  card-on-file  information  at  participating  merchants,  for  example  sending 
updates about replacement account numbers if your card is lost or stolen. BECU reserves the right to 
terminate or suspend, or reinstate, the functioning of the VAU service for one or more individual Visa 
accounts or for all Visa accounts, in BECU’s discretion at any time, and without prior notice. If you have 
questions about the VAU service or would like to opt-out of this service, please call one of the phone 
numbers listed in Section 13 above, or write to the address stated there. Opt-outs are completed within 
5-7 business days after request.

b. Recurring Merchant Transactions. If you authorize a merchant to charge your account for repeat 
transactions  with  your  Card,  you  must  notify  the  merchant  when  you  want  to  discontinue  the  repeat 
transactions, including when your Card account is closed or a new Card number is issued by us, and 
you must monitor your periodic statements to be vigilant for unauthorized recurring transactions with 
merchants who participate in the VAU service described above. You may opt out of the VAU service to 
block all participating merchants from receiving your updated account information. 

c. Ownership of Cards. Any Card is our property and must be returned to us or our agent, immediately 
upon demand. If we ask, you will destroy the Card by cutting it in half and will surrender it to us or our 
agent, mail it to us, or take it to a location we designate.

d. Honoring of Card. We will not be responsible for the failure or refusal of anyone to honor the Card. 
Although your New Balance may be less than your credit limit, we may fail or decline to authorize a 
particular transaction due to the failure of a communications or computer system, due to other operational 
difficulties or due to issues particular to your account, including your default of any agreement with us, 
an adverse change in your financial situation, an amendment or termination of your participation in the 
Plan or, at our discretion, other reasons that we deem to be appropriate.

e. Transfer of Card. You cannot transfer your Card to any other person, although you will be liable for 
any use by anyone else that has been authorized by you or another Cardholder.

f. Transactions with Internet Merchants. In order to make transactions over the internet, merchants 
may request your Verified by Visa password to complete the transaction. If a password is not provided, 
the merchant may deny the transaction. If the password is incorrect, we may deny the transaction.

g. Merchant Return Policy. If a merchant discloses a policy such as “no returns,” “no refund”, “no return 
or credit without receipt”, “as is”, “store credit only”, or “all sales final”, you will be bound by that policy 
when you use your Card to buy goods or services from that merchant.

h. Merchant Refunds. If a seller agrees to give you a refund or adjustment, you will accept a credit to 
your Card in lieu of a cash refund.

i. Merchant Reservations. When using your account to make travel or lodging reservations, obtain the 
merchant’s cancellation policy and follow it if you cancel. If you cancel, obtain the merchant’s cancellation 
number that it is required to give you. The merchant may charge you for a canceled transaction unless 
you can provide us with the merchant’s cancellation number.

j. Merchant Dispute Assistance. If you disagree with a transaction on your statement or have a dispute 
with the merchant as a result of the transaction, you will provide information or assistance we reasonably 

12

request to permit us to investigate the transaction. Otherwise, you will pay us for any resulting loss we 
have (up to the amount of the transaction) unless we are prohibited by applicable law from holding you 
liable for our loss. If any provision of this paragraph conflicts with any part of the “Your Billing Rights” 
disclosure below that is applicable to the particular transaction, the terms of the “Your Billing Rights” 
disclosure will control.

k.  Transactions.  For  statement  verification,  you  will  retain  your  copy  of  each  receipt  (ticket/draft) 
resulting from each Purchase, Cash Advance, or other transaction on your Card. We will provide you 
with documentary evidence of each transaction upon your reasonable request or upon proper written 
notice of a billing error. (See Section 8.e of this Part C for cost information.)

l. Phone Inquiries. Inquiries regarding your Card may be made by calling BECU at 206.439.5700 or, 
outside Seattle at 800.233.2328 or by writing us at the address provided below.

m. Our Address. Please address all other correspondence, letters and notices (excluding payments) 
with respect to Cards to us at: Customer Service P.O. Box 31112 Tampa Florida 33631-3112.

n. Inactivity. BECU reserves the right to terminate the credit if there are no transactions in one year.

o. Non-Activation. If the Cardholder fails to activate the Card within 30 calendar days after the card is 
sent to the Cardholder, BECU reserves the right to cancel your account.

p. Closing your Account. You can cancel or close your account by either calling us at 206.439.5700 or, 
outside Seattle at 800.233.2328 or writing us at the address provided above. If you cancel the Account, 
you must immediately pay everything you owe us, including any amounts owed but not yet billed to you. 
If  you  do  not  pay  us  immediately,  outstanding  balances  will  continue  to  accrue  finance  charges  and 
other fees or charges, and be subject to the terms and conditions of this Agreement. You also agree to 
return to us or destroy your Card(s) and any unused Convenience Checks. You agree that you will not 
attempt to make a Purchase or Cash Advance after you have been notified of your or our termination or 
suspension of your credit privileges. You further understand and agree that it is your sole responsibility 
to terminate your authorization of all reoccurring transactions you may have scheduled with merchants 
or other third parties.

15. BECU REWARDS PROGRAM OPTION. You may elect to add a BECU rewards program (“Program”) 
to your Card account. Upon enrolling in a Program, you agree to accept the terms, conditions and rules 
for the Program that are in addition to the terms and conditions of this Agreement and which otherwise 
govern your Card. The terms, conditions and rules for the Program become effective immediately upon 
our receipt and acknowledgment of your instructions to enroll you in the Program, and will apply only to 
the purchases of goods and services made with your Card after that effective date. If you were already a 
cardholder before you enrolled and your enrollment results in an increase in the margin applicable to your 
account, then BECU will send you a notice showing the increased margin and corresponding increased 
Annual Percentage Rate and the effective date of such changes.

II. YOUR BILLING RIGHTS

Your Billing Rights: Keep this Document for Future Use

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

What To Do If You Find a Mistake on Your Statement
If you think there is an error on your credit card statement, write to us at:

Customer Service
P.O. Box 31112 Tampa, FL 33631-3112

If you think there is an error on your personal line of credit statement, write to us at:

Research and Adjustments
P.O. Box 97050
Seattle, WA 98124-97050

13

In your letter, give us the following information:

• Account information: Your name and account number.

• Dollar amount: The dollar amount of the suspected error.

• Description of problem: If you think there is an error on your bill, describe what you believe is wrong and 
why you believe it is a mistake.

You must contact us:

• Within 60 days after the error appeared on your statement.
• At least 3 business days before an automated payment is scheduled, if you want to stop payment on 
the amount you think is wrong.

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to 
investigate any potential errors and you may have to pay the amount in question.

What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you 
if we have already corrected the error.

2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe 
the bill is correct.

While we investigate whether or not there has been an error:

• We cannot try to collect the amount in question, or report you as delinquent on that amount.

• The charge in question may remain on your statement, and we may continue to charge you interest on 
that amount.

• While you do not have to pay the amount in question, you are responsible for the remainder of your 
balance.

• We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:

• If we made a mistake: You will not have to pay the amount in question or any interest or other fees 
related to that amount.

• If we do not believe there was a mistake: You will have to pay the amount in question, along with 
applicable interest and fees. We will send you a statement of the amount you owe and the date payment 
is due. We may then report you as delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling 
us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting 
that you are questioning your bill. We must tell you the name of anyone to whom we reported you as 
delinquent, and we must let those organizations know when the matter has been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question 
even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you 
have tried in good faith to correct the problem with the merchant, you may have the right not to pay the 
remaining amount due on the purchase.

To use this right, all of the following must be true:

1. The purchase must have been made in your home state or within 100 miles of your current mailing 
14

address, and the purchase price must have been more than $50. 

(Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, 
or if we own the company that sold you the goods or services.)

2. You must have used your credit card for the purchase. Purchases made with cash advances from an 
ATM or with a check that accesses your credit card account do not qualify.

3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:

Customer Service

P.O. Box 31112
Tampa, FL 33631-3112.

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our 
investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, 
we may report you as delinquent.

15

Federally insured by the NCUA
BECU 550 March 2018

800.233.2328
becu.org

PO Box 97050, Seattle, WA 98124-9750