Citi Simplicity®  
Card Agreement

Welcome to your new Citi Simplicity® Card!   

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Table of Contents
     Definitions…………….........................................…..Page 1

     Your Account.……….......................................…….Page 1

     APRs and Interest…......................................…….Page 2

     Fees……………………......................................…........Page 4

     Payments………......................................………..….Page 5

     Other Provisions……........................................….Page 6

     Arbitration......................…................................….Page 7 

     Billing Rights......................…............................….Page 10

This Card Agreement explains the terms of your 
credit card account (“account”). It includes a separate 
document: Facts About Interest and Fees (“Fact Sheet”).

Definitions
APR: annual percentage rate.
authorized user: any person you allow to use your account.
card: any card, device, or account number that can be used 
to access your account.
charge: any purchase, balance transfer, cash advance, 
interest, or fee.
prime rate: the U.S. Prime Rate published in The Wall Street 
Journal (or if The Wall Street Journal no longer publishes a 
prime rate, a similar published rate that we choose).
we, us, and our: Citibank, N.A., the issuer of your account. 
Citibank, N.A. is located in Sioux Falls, SD.
you, your, and yours: any person who applied for the  
account and any other person responsible for payment of  
the account.

Your Account
This Agreement is the contract between you and us 
regarding the account. It applies if you use or authorize use 
of the card or you don’t close the account within 30 days 

after we issue the card. You must pay us for all charges, 
including those by authorized users. 

What about authorized users?  
You may request cards for authorized users. You agree that 
we may share information with them about the account. You 
have to let us know if there’s someone you no longer want to 
use the account.  

What is the credit limit?  
Your initial credit limit is on the letter that came with your 
card. We’ve made part of your credit limit available for cash 
advances. When you use your account, your account balance 
and cash advance balance have to stay below their limits. 
If you go over a limit, you still must pay us. Also, please be 
aware we may change your credit or cash advance limit at 
any time without notice.

What about balance transfers? 
Balance transfers are an account feature. We may make 
them available to you through offers. They come with the 
same APR as standard purchases, unless we offer a special 
promotional rate.

Does the account have checks?  
We may provide you with checks that can be used to  
access your account. When using a check, you must follow  
the instructions that come with it. 

Can this Agreement change? 
We may add, change, or delete rates, fees, and terms of this 
Agreement from time to time as permitted by law. We will 
give you advance written notice of the changes and a right 
to opt out, to the extent required by law.

APRs and Interest
What are your APRs?  
Your APRs are on the Fact Sheet. If any APR is a variable 
APR, it equals the prime rate plus the amount on the Fact 
Sheet in the table called “Details About Your Interest Rates.”

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When does a variable APR change?  
A variable APR increases or decreases as the prime rate 
changes and may change each billing period. For each billing 
period, we use the prime rate published two business days 
before that billing period’s statement closing date. The new 
APR goes into effect as of the first day of that billing period. 
If an APR increases, interest and the minimum payment due 
may also increase. 

How is interest calculated?  
We impose interest on the daily balances on your account 
using the daily balance method (including new transactions). 
Interest starts on the day a charge is added to your daily 
balance and continues until the balance is paid in full. 
Here’s how we do it: 

 1.  We multiply each daily balance by its daily periodic rate 

(that’s the APR divided by 365).  

2. We do this for each day in the billing period. That gives 

us the daily interest.  

3.  Then we add up all the daily interest.

This gives us the total interest for the billing period.

How is the daily balance calculated?  
We calculate it separately for each balance on your account. 
(For example, standard purchases, standard cash advances, 
and different promotional balances.) 
Here’s how we do it:

1.  We start with the balance from the end of the  

previous day.

2. We add any new charges, including any interest on the 
previous day’s balance. (This means that interest is 
compounded daily.)

3.  We subtract any new credits or payments, and make 

other adjustments.

This gives us the daily balance. We treat a credit balance as 
a zero balance.

We add a purchase to the daily balance as of the sale  
date. We add a balance transfer or cash advance as of  
the post date. If you request a balance transfer or cash 
advance, the post date is the date of your request. We  

add a transaction fee to the same balance as the 
transaction. We generally add other fees to the standard 
purchase balance.

Can interest be avoided? 
You can avoid interest on purchases but not on balance 
transfers or cash advances. We call this a grace period.  
The grace period is at least 23 days. You get a grace 
period on purchases if you pay the new balance on your 
statement by the due date each month. If you don’t, you 
will not get a grace period on purchases until you pay the 
new balance by the due date for two months in a row.

What’s the minimum interest charge? 
If we charge interest, it will be at least $0.50. We may add 
all or any part of it to the standard purchase balance or any 
other balance, at our discretion.  

Fees
What are the fees?

Balance transfer fee. There is a fee for each balance 
transfer. The amount of the fee is on the Fact Sheet. You 
make a balance transfer when you use a balance transfer 
check or contact us to transfer a balance.    

Cash advance fee. There is a fee for each cash advance. 
The amount of the fee is on the Fact Sheet. You take 
a cash advance if you use a cash convenience check; 
get money through an ATM, home banking, or financial 
institution; or purchase foreign currency, traveler’s  
checks, money orders, lottery tickets, casino chips, or  
similar items.

Foreign transaction fee. There is a fee for each purchase 
made outside the U.S., even if made in U.S. dollars.  
The amount of the fee is on the Fact Sheet. The fee is a 
percentage of the U.S. dollar amount. 

Returned payment fee. There is a fee for each returned 
payment, even if it goes through when we resubmit it. The fee 
is $25; $35 for any additional returned payment during the 

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same or next six billing periods after a returned payment. 
The fee will never be more than the amount permitted by law. 

Payments
What payments are required?
You may pay all or part of your account balance at any 
time. However, you must pay at least the minimum  
payment due by the payment due date each month. Your 
minimum payment due equals: 

   1.  Any amount past due; plus
  2. Any amount over your credit limit; plus
  3. The greater of: 
      • The new balance shown on your statement,  
         if it is less than $20; 
      • $20 if the new balance is at least $20; 
      • 1% of the new balance (the result is rounded down     
        to the nearest dollar), plus any billed interest  
        or minimum interest charge; or
      • 1.5% of the new balance (the result is rounded  
        down to the nearest dollar).

The minimum payment due is never more than the  
new balance.

How do payments get applied? 
We generally apply payments up to your minimum  
payment due and credits to lower APR balances first. We 
apply payments over the minimum payment due as the  
law requires.

Are there payment instructions? 
When making payments, you must follow the instructions  
on the statement. You must pay in U.S. dollars drawn on 
funds in the U.S. If you do not and we accept your payment, 
we select the currency conversion rate and you must pay 
our costs. 

Can payments be made by telephone?
You may use our pay by phone service to make your 
payment. You agree to pay the fee shown on the back of 
your statement.

Other Provisions
Credit Reporting. We may report information about your 
account to credit bureaus. If you think we’ve reported 
incorrect information, please write to us at the Customer 
Service address on your statement.

Information Sharing. You authorize us to share 
information about you or your account as permitted 
by law. See our separate notice for details about our 
information sharing practices. 

Foreign Currency Conversion. Cash advances in a  
foreign currency at our affiliates are converted by us 
or our affiliates into U.S. dollars. Other transactions in 
a foreign currency are converted to U.S. dollars by our 
network providers (MasterCard, Visa, and American 
Express). We and our affiliates and providers use a 
government-mandated or wholesale rate. The conversion 
rate you get may differ from the conversion rate on 
the sale or post date, and from the rate we or our 
affiliate or provider gets. Conversion procedures may 
change without notice. A merchant or other third party 
may convert a transaction into U.S. dollars or another 
currency, using a rate they select, before sending it  
to our provider. 

Default. You default if you make a late payment, make 
a payment that is returned, go over your credit or cash 
advance limit, file for bankruptcy, or fail to comply with any 
term of this Agreement. If you default, we may demand 
immediate payment of the entire account balance if 
permitted by law.

Card Refusal. We do not guarantee this card will be accepted 
by any merchant. We can reject or refuse to approve any 
transactions. In either case, we are not liable to you.  

Recurring Charges. We may suspend any recurring 
charges you arrange with a third party. We may do this if 
your account is suspended, closed, or changed. 

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You authorize us to transfer recurring charges to any 
replacement account. If we suspend any recurring charges 
or do not transfer them, you are responsible for making 
any alternate payment arrangements.

Unauthorized Use. Call us if you think someone has used 
your account without permission. Call us if your card, check, 
or account number is lost or stolen. The toll-free Customer 
Service telephone number is on your statement and the 
back of your card. You agree to help us investigate any 
unauthorized use of your account.

Closing Your Account. You may close your account. We 
may close or suspend your account at any time for any 
reason without telling you first. If your account is closed or 
suspended, you must still repay the entire account balance 
as required by this Agreement.

Collection Costs. If we use a lawyer to collect your account, 
we may collect reasonable attorneys’ fees, costs, and 
expenses of any legal action, as permitted by law.

Location and Governing Law. We are located in South 
Dakota. Federal law and the law of South Dakota govern this 
Agreement. You can contact us at P.O. Box 6000,  
Sioux Falls, SD 57117.

Enforcing this Agreement. We will not lose our rights under 
this Agreement because we delay or don’t enforce them.

Assignment. We may assign any or all of our rights and 
obligations under this Agreement to a third party. 

ARBITRATION
PLEASE READ THIS PROVISION  
OF THE AGREEMENT CAREFULLY.   
It provides that disputes may be resolved by binding 
arbitration. Arbitration replaces the right to go to 
court, have a jury trial or initiate or participate in 
a class action. In arbitration, disputes are resolved 
by an arbitrator, not a judge or jury. Arbitration 
procedures are simpler and more limited than in court.

This arbitration provision is governed by the Federal  
Arbitration Act (FAA), and shall be interpreted in the 
broadest way the law will allow it to be enforced.

What claims are covered? 
You or we may arbitrate any claim, dispute or controversy 
between you and us (called “Claims”). All Claims (whether 
based on contract, tort, statute, or any other basis)  
arising out of or related to your account, a previous  
related account or our relationship may be arbitrated.  
This includes Claims made by or against anyone  
connected with us or you, or by someone making a claim 
through us or you, such as a co-applicant, authorized 
user, employee, agent, representative, or an affiliated/
parent/subsidiary company.  

Individual Claims filed in a small claims court are not 
subject to arbitration, as long as the matter stays in small 
claims court.  

We will not initiate arbitration to collect a debt from you 
unless you choose to arbitrate or assert a Claim against 
us. If you assert a Claim against us, we can choose to 
arbitrate, including to collect a debt from you. You may 
arbitrate on an individual basis Claims brought against 
you, including Claims to collect a debt.

Claims brought as part of a class action, private attorney 
general or other representative action can be arbitrated 
only on an individual basis. The arbitrator may award 
relief only on an individual basis, and neither you nor 
we may pursue a Claim as part of a class action or other 
representative action. Claims of two or more persons 
may not be combined in the same arbitration. However, 
applicants, co-applicants, authorized users on a single  
account and/or related accounts, or corporate affiliates 
are here considered as one person.

How does arbitration work? 
Arbitration shall be conducted by the American Arbitration 
Association (“AAA”)  according to the applicable AAA 
arbitration rules and procedures (“AAA Rules”). You can 

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obtain copies of the AAA Rules at the AAA’s website 
(www.adr.org) or by calling 800-778-7879. You or we 
may choose to have a hearing, appear at any hearing by 
phone, and/or be represented by counsel. An in-person 
hearing will be held in the same city as the U.S. District 
Court closest to your billing address.

Arbitration may be requested any time, even where there 
is a pending lawsuit, unless a trial has begun or a final 
judgment entered. Neither you nor we waive the right to 
arbitrate by filing or serving a complaint, answer,  
counterclaim, motion, or discovery in a court lawsuit. 

The arbitration shall be conducted by a single  
arbitrator. That arbitrator will follow applicable AAA 
rules, which may limit the discovery available to you or 
us. The arbitrator will take reasonable steps to protect 
your account information and other confidential  
information if requested to do so. The arbitrator will 
apply applicable substantive law consistent with the FAA 
and applicable statute of limitations, will honor claims of 
privilege recognized at law, and may award damages or 
other relief under applicable law. An arbitration award 
decides the rights and obligations only of the parties 
named in the arbitration, and shall not have any bearing 
on any other person or dispute.

Who pays for arbitration fees? 
We will pay your share of the arbitration fee for Claims  
of $75,000 or less if they are unrelated to debt collection. 
Otherwise, arbitration fees will be allocated according 
to the AAA Rules. If we prevail, we may not recover our 
arbitration fees, unless the arbitrator decides your Claim 
was frivolous. All parties are responsible for their own  
attorney’s fees, expert fees and any other expenses,  
unless the arbitrator awards such fees or expenses to  
you or us based on applicable law.

When is the award final? 
The arbitrator’s award is final unless a party appeals 
it in writing to the AAA within fifteen days of notice 
of the award. The appeal must request a new AAA 

arbitration before a panel of three arbitrators. The panel 
will consider all facts and legal issues anew and make 
decisions based on a majority vote. Arbitration fees for 
appeal shall be allocated according to the AAA Rules. 
An award by a panel on appeal is final. A final award is 
subject to judicial review as provided by applicable law.

Survival and Severability of Terms: 
This arbitration provision shall survive changes in 
this Agreement and termination of the account or the 
relationship between you and us, including the bankruptcy 
of any party and any sale of your account, or amounts 
owed on your account, to another person or entity. If 
any part of this arbitration provision is deemed invalid 
or unenforceable, the entire arbitration provision shall 
not remain in force. This arbitration provision may not be 
amended, severed or waived, except as provided in this 
Agreement or in a written agreement between you and us.

Your Billing Rights:
Keep this Document for Future Use 
This notice tells you about your rights and our 
responsibilities under the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement 
If you think there is an error on your statement, write to 
us at the address for billing inquiries and correspondence 
shown on the front of your statement.    

In your letter, give us the following information:
• Account information: Your name and account number.
• Dollar amount: The dollar amount of the suspected error.
• Description of problem: If you think there is an error on 
   your bill, describe what you believe is wrong and why you  
   believe it is a mistake.  

You must contact us:
• Within 60 days after the error appeared on your statement.
• At least 3 business days before an automated payment is  
  scheduled, if you want to stop payment on the amount you   
  think is wrong.

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You must notify us of any potential errors in writing. You may 
call us, but if you do we are not required to investigate any 
potential errors and you may have to pay the amount  
in question.

What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:

   1.  Within 30 days of receiving your letter, we must tell you  
       that we received your letter. We will also tell you if we  
       have already corrected the error.
  2.  Within 90 days of receiving your letter, we must either  
        correct the error or explain to you why we believe the  
        bill is correct.

While we investigate whether or not there has been an error:
• We cannot try to collect the amount in question, or report  
   you as delinquent on that amount.  
• The charge in question may remain on your statement, and 
   we may continue to charge you interest on that amount. 
• While you do not have to pay the amount in question, you  
   are responsible for the remainder of your balance.
• We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things  
will happen:
• If we made a mistake: You will not have to pay the amount  
   in question or any interest or other fees related to  
   that amount.
• If we do not believe there was a mistake: You will have to  
   pay the amount in question, along with applicable interest  
   and fees. We will send you a statement of the amount you 
   owe and the date payment is due. We may then report 
   you as delinquent if you do not pay the amount we think  
   you owe.
If you receive our explanation but still believe your bill is 
wrong, you must write to us within 10 days telling us that 
you still refuse to pay. If you do so, we cannot report you as 
delinquent without also reporting that you are questioning 
your bill. We must tell you the name of anyone to whom we 
reported you as delinquent, and we must let those 

organizations know when the matter has been settled 
between us.

If we do not follow all of the rules above, you do not have to 
pay the first $50 of the amount you question even if your 
bill is correct.

Your Rights If You Are Dissatisfied With Your  
Credit Card Purchases
If you are dissatisfied with the goods or services that you 
have purchased with your credit card, and you have tried in 
good faith to correct the problem with the merchant, you 
may have the right not to pay the remaining amount due on 
the purchase. 

To use this right, all of the following must be true:
   1. The purchase must have been made in your home state  
        or within 100 miles of your current mailing address, and  
        the purchase price must have been more than $50. 
        (Note: Neither of these are necessary if your purchase  
        was based on an advertisement we mailed to you, or if   
        we own the company that sold you the goods or services.)
  2. You must have used your credit card for the purchase.   
       Purchases made with cash advances from an ATM or  
       with a check that accesses your credit card account 
       do not qualify.
  3. You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still 
dissatisfied with the purchase, contact us in writing at the 
address for billing inquiries and correspondence shown on 
the front of your statement.  

While we investigate, the same rules apply to the 
disputed amount as discussed above. After we finish our 
investigation, we will tell you our decision. At that point, if 
we think you owe an amount and you do not pay, we may 
report you as delinquent.

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© 2011 Citibank, N.A. 
Citi and Arc Design and Citi Simplicity are registered service marks of Citigroup Inc.

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Pricing Information Table 

Interest Rates and Interest Charges 

Annual Percentage Rate 
(APR) for Purchases 

0% up to 29.99% 

Some APRs may vary with the market based on the Prime Rate. 

APR for Cash Advances 

0% up to 29.99% 

Some APRs may vary with the market based on the Prime Rate. 

Paying Interest 

Your due date is at least 23 days after the close of each billing cycle.  We will not 
charge you any interest on purchases if you pay your entire balance by the due date 
each month.  We will begin charging interest on cash advances and balance transfers 
on the transaction date. 

Minimum Interest Charge 

If you are charged interest, the charge will be no less than 50 cents. 

How We Calculate Your 
Balance  

Daily Balance 

Fees 

Annual Fee 

$0 up to $90 

Transaction Fees 

•  Balance Transfer 

•  Cash Advance 

•  Foreign Purchase 
Transaction 

Either $5 up to $99 or 3% up to 9.99% of the amount of each transfer, whichever is 
greater.   

Either $10 or 5% of the amount of each cash advance, whichever is greater. 

3% of each purchase transaction in US dollars.     

Penalty Fees 

•  Returned Payment 

Up to $35. 

Details About Your Interest Rates and 
Interest Calculations 

Daily Periodic Rate 

For variable rates: 
U.S. Prime Rate Plus 

Purchases   

Cash Advances 

0 % up to 0.08216% 

0% up to 26.74% 

0 % up to 0.08216% 

0% up to 26.74% 

Variable APRs Based on Prime.  If any APR is based on the U.S. Prime Rate (“Prime Rate”), the APR will equal the 
Prime Rate plus the additional amount shown above.  If the Prime Rate increases, it will cause the APR to increase.  
If the Prime Rate decreases, it will cause the APR to decrease.  For each billing period we use the Prime Rate 
published in The Wall Street Journal two business days before the Statement Closing Date.  If the Prime Rate causes 
an APR to change, we put the new APR into effect as of the first day of the billing period for which we calculate the 
APR.  We apply the new APR to any existing balances, subject to any promotional rate that may apply.  If The Wall 
Street Journal does not publish the Prime Rate, we will use a similar published rate.   

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Effect of APR Increases.   If an APR increases, interest charges increase.  Your minimum payment may increase as 
well.  

Daily Balance.  We calculate the daily balance for each of your different balances.  To get a daily balance, we take 
the balance at the end of the previous day, add the interest on the previous day’s balance and new charges, and 
subtract new credits or payments.  We figure the interest charge by multiplying the daily balance by its daily periodic 
rate each day in the billing period.  We then add up all the daily interest charges and the total is the interest charge 
for the billing period.