Credit Card Agreement for Costco Cards in Capital One, N.A.
There are two parts to this Credit Card Agreement: Capital One Pricing Information and the Capital One Customer Agreement. The Pricing Information shows
a range of terms that includes both mail and online offers for new accounts available under this Agreement as of December 31, 2013. The combination of terms
that could apply to you may differ depending on the specific card offer and on your creditworthiness at the time of application. The Customer Agreement contains
important information related to consumer credit cards issued by Capital One, N.A. If you are a current Capital One cardholder, please log in to your account if you
would like to request the Credit Card Agreement for your account(s).
CAPITAL ONE PRICING INFORMATION
Annual Percentage Rate
20.15%.
(APR) for Purchases
This APR will vary with the market based on the Prime Rate.
Penalty APR and When It
26.99%
Applies
This APR will vary with the market based on the Prime Rate, as described in more detail below. Your APR may increase to the
Penalty APR if we fail to receive your minimum payment with in 60 days when due. You will no longer be eligible for the Standard
Rate and all existing Promotional Credit Plans will terminate, and your entire Account balance will be subject to the Penalty Rate.
If your Account becomes subject to the Penalty APR, we will provide advance notice before the new Penalty APR goes into effect. If
you make the next six consecutive on time minimum payments starting with your first payment due once the Penalty APR goes
into effect, your rates will return to the non-penalty APR(s) applicable to your Account. If you do not make these six consecutive on
time minimum payments, we may keep the Penalty APR on your Account indefinitely.
How to Avoid Paying
Your due date is at least 25 days after the close of each billing cycle. We will not charge you interest on purchases if you pay your
Interest on Purchases:
entire balance by the due date each month.
Minimum Interest Charge
A minimum Interest Charge of $2.00 will be assessed for each billing cycle in which an Interest Charge is payable.
Annual Fee
$0.
Transaction Fees
Balance Transfer Fee
None.
Cash Advance Fee
None.
Foreign Transaction Fee
None.
Penalty Fees
Late Payment
Up to $35.
Over the Credit Limit Fee
None.
Returned Payment
Up to $25.
Balance Computation Method: Average Daily Balance (including new purchases)
The "Daily Balance" of a Credit Plan is determined by taking the opening balance of the Credit Plan for that day, and adding 1) any new purchase made on the
Credit Plan that day, 2) the previous day's Interest Charges, 3) any credit insurance premiums or debt cancellation fees (if applicable) incurred on that day and 4)
any late fees, over the credit limit fees, returned payment fees or other fees incurred on that day and subtracting any payments or credit applied to the Credit Plan
that day. If your Account is subject to a grace period during the billing cycle, payments made during that cycle will be subtracted from all Daily Balances in the
current cycle.
Required Insurance, Debt Cancellation or Debt Suspension Coverage: None
Disclosure of Rates: The Daily Periodic Rate which is used to determine your Interest Charges and the corresponding Annual Percentage Rate, will be variable rates
which may change monthly. The Daily Periodic Rate will be one-three hundred sixty fifth of the sum of the U.S. prime rate published in Money Rates table of The Wall
Street Journal that is in effect on the last day of the month. ("Prime Rate"), plus a "Spread" of 16.9 percentage points for the Standard Rate and a "Spread" of 23.74
percentage points for the Penalty Rate. Any changes in the Prime Rate will take effect on the first day of your billing cycle beginning in the next month.
CAPITAL ONE® CUSTOMER AGREEMENT
CAPITAL ONE TERMS AND CONDITIONS
MINIMUM INTEREST CHARGE
If you are charged Interest, the charge will be no less than the
How We Will Calculate Your Balance: We use a method called "average
Minimum Interest Charge listed in the chart.
daily balance (including new purchases)".
Billing Rights: Information on your rights to dispute transactions and
ABOUT ACCOUNT FEES & OTHER CHARGES
how to exercise those rights is provided in this Cardholder Agreement.
FEES AND LIMITS
You may pay the entire New Balance at any time.
The fees that apply to your Account are shown in the purchase balance
unless otherwise stated in this Agreement.
NOTICE FOR MARRIED WISCONSIN RESIDENTS: No provision of a marital
property agreement, unilateral statement under Section 766.59 of
If charging any fee shown in the chart would exceed first-year fee
the Wisconsin Statutes, or court order under Section 766.70 of the
limits set by law, we may charge an amount allowed by law. If we do
Wisconsin Statutes adversely affects the interest of the creditor unless
this, it does not affect our ability to charge the full fee amount later.
the creditor, prior to the time the credit is granted, is furnished a copy
LATE PAYMENT FEE
of the agreement, statement or decree or has actual knowledge of
the adverse provision when the obligation to the creditor is incurred.
This fee is charged in any billing cycle that you do not pay at least the
If you are married, by submitting your credit card application you are
Minimum Payment Due by the Payment Due Date.
confirming that this credit card obligation is being incurred in the
Your Late Payment Fee is $25 for the first occurrence and $35 for
interest of your marriage and your family. If the credit card for which
additional occurrences during the next six billing cycles. In no event will
you are applying is granted, you will notify the Bank if you have a
your Late Payment Fee exceed the Minimum Payment Due.
spouse who needs to receive notification that credit has been extended
RETURNED PAYMENT FEE
to you.
This fee is shown in the table on page 1. It is charged each time a
CARDHOLDER AGREEMENT AND DISCLOSURE STATEMENT
check or other form of payment to us is returned or not honored.
You have been approved for a Costco credit card. This account is
PAYMENT BY PHONE FEE
issued by Capital One, N.A. (Capital One).
This fee:
may be charged each time anyone makes a payment to your
INTEREST RATES INFORMATION
Account with the assistance of a live phone representative; and
Annual Percentage Rate ("APR") and Daily Periodic Rate ("DPR").
the amount is disclosed at the time a payment by phone is requested.
Your Daily Periodic Rate (DPR) is described in the INTEREST CHARGES
section.
MINIMUM PAYMENT DUE
You agree to pay us at least the Minimum Payment Due, reflected on
Rates accurate as of 11/01/2013
your statement. If you wish, you may pay more than the Minimum
Payment Due and at any time you may pay the entire amount due. Your
APR
DPR
Spread
Minimum Payment due is equal to your Minimum Payment plus the Special
Repayment Terms for any Promotional Credit Plans with a special repayment
Standard APR
20.15%
.05521%
16.9%
term plus any debt cancellation fees or credit insurance premiums
attributable to any Reduced Rate/Special Repayment Terms Credit plans plus
Penalty APR
26.99%
.07395%
23.74%
any delinquent amounts. The Minimum Payment is the greater of a.) $25 or
b.) 1% of your "New Balance" (which does not include balances on Special
HOW A VARIABLE RATE MAY CHANGE
Repayment Terms Credit Plans) plus billed Interest Charges plus any Late Fees
assessed for that month, rounded to the next highest dollar. Your monthly
Your variable APRs can change with each monthly billing cycle.
billing statement will include requirements for you to follow in making
We will apply each APR to the applicable balance for each type of
payments including the cut-off hour for receipt of payments, which may
transaction. Each variable APR will be equal to:
affect crediting of your payments.
a) the amount shown in the chart ("Spread"); plus
b) the U.S. "Prime Rate" as defined below.
INTRODUCTION
KEY TERMS
The Prime Rate will be as shown in the Money Rates table of The Wall
"You" and "your" means each Applicant and Joint Applicant who:
Street Journal that is in effect on the last day of the month.
applied for this Account bearing the name Costco; and/or
Any changes in the Prime Rate will take effect on the first day of your
agrees to pay for the Account.
billing cycle beginning in the next month.
"We," "us," and "our" means Capital One, N.A., located at 1111 Town
Center Drive, Las Vegas, Nevada 89144.
An increase in the U.S. Prime Rate will increase your Daily Periodic
Rates. It may also increase your
"Applicant" means the primary Cardholder. "Joint Applicant" means
Interest Due; and/or
the secondary Cardholder.
Minimum Payment Due.
"Agreement" means all parts of this document and any future
supplements or amendments.
ABOUT THE PENALTY APR
If you do not make your Minimum Payment Due within 60 days after
"Card" means any card, card number or other device we issue to
the Payment due date we may increase your APRs to the Penalty APR.
access your Account.
If this occurs:
GETTING STARTED
we will provide advance notice before the Penalty APR goes into
The Card must be signed to be used.
effect.
once the Penalty APR goes into effect, if you make six consecutive
When you use the Account or sign the card or sales slips, you agree to:
on-time minimum payments when due, your rates will return to the
the terms of this Agreement; plus
non-penalty APRs applicable to your Account.
any amendments or supplements to the Agreement.
If you do not make six consecutive on time minimum payments, we
You may close your Account at any time. Please see the CLOSING YOUR
may keep the Penalty APR on your Account indefinitely.
ACCOUNT section for details.
ABOUT INTEREST CHARGES
USING YOUR ACCOUNT
TREATMENT OF FEES AND INTEREST
ALLOWED USE
Any fees or Interest will be added to your purchase balance unless
You agree to:
otherwise stated in this Agreement.
use your Account only for lawful purposes
use your Account for only personal, family, household, or charitable
If we take back any good, we may charge you our costs and require
purposes; and
you to make the good available at a convenient place of our choice as
repay us for all costs related to uses not allowed under this Agreement.
allowed by law. This may include our cost to:
repair the good; and/or
You are not allowed to use your Account:
store the good; and/or
to make payments to this credit card or any other loan payments to
sell the good; and/or
us or our affiliates; or
other costs allowed by law.
for internet gambling.
WHEN AND HOW TO PAY
If you have given someone permission to use the Card, this is not
You agree to:
unauthorized use and you will be liable for all use by that person.
pay at least the Minimum Payment Due shown on your billing
CREDIT LIMIT
statement; and
When you open your Account, we will tell you your credit limit.
make this payment in time to be credited by no later than the
Payment Due Date.
We may change this limit from time to time. Whenever this occurs, we
will notify you:
How your Minimum Payment Due is determined as shown in the
on your billing statement; and/or
MINIMUM PAYMENT DUE section.
by sending a notice.
If you wish, you may pay more than the Minimum Payment Due or the
You agree to:
entire balance at any time.
keep your Account balance (which includes Interest and other
Instructions for making timely payments are shown on your billing
charges) within your credit limit; and
statement.
immediately pay any over limit amount that might occur.
Payments must be:
Your available credit may not reflect your payments for up to 14 days. If
made in U.S. dollars; and
a transaction would exceed your available credit limit, we may decline it.
paid from a U.S. bank or other U.S. financial institution; and
USING THE ACCOUNT
sent in a form that is acceptable to us.
At times we may:
Acceptable forms of payment include:
decline a transaction if there is not enough available credit and for
a check or money order; or
any other reason and/or;
an electronic funds transfer
require our Authorization before allowing a transaction.
If you want to write any special conditions on your payment, such as
A merchant may check your ID.
"paid in full", "without recourse", or similar language, you must:
We are not liable if:
Mark this clearly on your payment.
a merchant refuses your card; and/or
Payment must be marked for Special Handling and sent to:
we do not complete your transaction for any reason.
Capital One, PO Box 5226, Carol Stream, IL 60197-5226.
Unless you follow the above directions, we may accept a payment
PAYING YOUR BILL
marked with special conditions and not agree to those conditions, and
PROMISE TO PAY
will not lose any of our rights.
You promise to pay for all:
By sending us a check for payment on your Account, you authorize us
credit we extend; plus
either to:
Interest charges and other fees or charges; plus
use information from your check to initiate an electronic fund transfer
collection costs and attorney fees as allowed by law.
from your payment account according to the terms of the check; or
If your Account is a joint Account, each of you is jointly and
to process this transaction as a check.
individually responsible for amounts due. This remains true in the event
When we use your check to make an electronic fund transfer:
of death, divorce or other events that affect liability between you and
funds may be withdrawn from your payment account the same day
the other person.
we receive your payment; and
If any joint Accountholder requests to not be liable for future
you will not receive your check back from your bank.
transactions, we may close the Account.
When you use our optional payment by phone service, you agree that:
SECURITY INTEREST
we may make an electronic funds transfer from the bank account
A "Security Interest" is our interest in an item that you buy using your
you choose; or
Account that secures the payment of your Account.
we may process the payment the same way we would process a
check.
Except as noted below, you grant us a security interest (which we may or
may not perfect) in the following items financed using your Account:
You authorize the amount and timing of each payment. Please retain
any goods you buy with your Card; and
this authorization for your records.
any proceeds you get from the following:
If you have a returned payment:
a) insurance contracts, and returned premiums: and/or
the amount you paid will be added back to your Account and
b) mechanical failures and/or
may be applied to a different category than originally posted. (e.g.
c) extended service contracts
purchases, etc.); and
Each good you buy using your Account:
Interest Charges may be restored back to the payment date at the
secures your entire Account balance until that good is paid in full; and
APR for that transaction
may be taken from you if you do not pay on time.
ACCOUNT FEES AND OTHER INTEREST RATES
To decide when a purchase is paid off and no longer subject to a
security interest, your payments will be first applied to: described in the
ABOUT YOUR APRs
"How We Apply Payments" section of this agreement.
Your APRs are shown on page 1.
A Daily Periodic Rate is used to determine your Interest Charges in any billing
Once you have fully paid for any good, we will release our purchase
cycle. To determine this rate, we divide your APR by 365; then round this
money security interest in that good.
number up to the next hundred thousandth of a percentage point.
We do not take a security interest if you:
PROMOTIONAL CREDIT PLANS
live in NY and the original purchase price of the good was less than
From time to time, we may offer one or more Promotional Credit
$200 or
Plans. These may be offered to you:
live in MD and the original purchase price of the good was less than $700.
prior to your purchase; and/or
at the time of your purchase.
Any of these Plans may be offered at any time and are conditioned on
To calculate your Average Daily Balance, we:
your timely payment of at least the Minimum Payment Due for each
add the Daily Balances for each day of the billing cycle; then
billing statement:
divide this total by the number of days in the billing cycle.
a) Waived Interest Charge Credit Plan
With this Plan there are no Interest Charges on your purchase for a
HOW TO AVOID PAYING INTEREST ON PURCHASES
specified period.
The number of days until your Payment Due Date after the close
b) Same As Monthly Payment Credit Plan
of each billing cycle is indicated in the Interest Rates and Interest
With this Plan, there are no Interest Charges on your purchase if
Charges section of this Agreement. We will not charge you Interest on
you repay the full cash price of the purchase before the promotional
purchases if you pay your entire balance by the due date each month.
expiration date shown on your billing statement.
Interest charges begin on the transaction date and continue to accrue
If you do not repay in full by the promotional expiration date, Interest
until paid in full except as noted below:
Charges will be imposed from the purchase date.
c) Reduced Rate Credit Plan
EXCEPTIONS
With this Plan, you will receive a reduced periodic rate on your
1. For New Purchases and balances: No interest is charged in a billing
purchase for a specified period.
cycle on a Regular, Reduced Rate, or Special Repayment Terms
d) Special Repayment Term Credit Plan
Credit Plans if the combined Previous Balance of those Plans at the
With this Plan special repayment terms will be applied to the purchase
beginning of the cycle is:
for the specified period.
a) zero; or
e) Special Repayment Term / Reduced Rate Credit Plan
b) a credit balance (e.g., less than zero); or
With this Plan special repayment terms and a reduced periodic rate will
c) paid in full before the Payment Due Date that falls during the cycle;
be applied to the purchase for the specified period.
2. For Waived Interest Charge Credit Plans: No interest is charged for the
promotional period.
Purchases that do not fall under one of these Plans are called Regular
3.
For Same As Cash Credit Plans: No interest is charged if the full cash
Credit Plan purchases.
sales price is paid in full before the promotion expiration date.
If you make more than one purchase on your card, these balances may
HOW WE APPLY PAYMENTS
be treated differently.
The amount of your payment that is equal to the Minimum Payment Due is:
Certain rules apply to the allocation of payments and interest charges
applied as we determine within legal guidelines; and
on your promotional purchase if you make more than one purchase on
usually applied to the minimum due on each credit plan.
your Card. Call 1-888-367-4310 or review the HOW WE APPLY PAYMENTS
Any payment amount over the Minimum Payment Due is applied to
section of this Agreement for information.
higher APR balances before lower ones.
INTEREST CHARGES
If you have a Same As Cash Credit Plan(s):
Until the final two complete billing cycles:
HOW INTEREST CHARGES ARE CALCULATED
We apply payments the same way we apply payments to a Same As
Each billing statement shows the Interest Charges, which are
Cash Credit Plan having a 0% APR
calculated separately for each:
During the final two complete billing cycles and up to the date of
Promotional Credit Plan with a unique due date or unique terms;
expiration we will apply payments received in this order:
Regular Credit Plan
1) To the required Minimum Payment Due; and
The total interest charge for the billing cycle is the sum of the interest charge
2) To the plan(s) that is expiring, in the order of expiration.
for each plan subject to the minimum interest charge shown in the chart.
MANAGING YOUR ACCOUNT
For Same As Cash Plans, if interest is applied, the interest is accrued
from the transaction date of the purchase through the current cycle.
OTHER USERS
The Interest Charge is the total of:
You may permit others to use your Card or Account Number.
the applicable Daily Periodic Rate for the current cycle times the Daily
You are responsible for all charges made by permitted users.
Balance for each day in the current cycle; plus
the applicable Daily Periodic Rate for each prior cycle times the Daily
If you wish to revoke another person's permission to use your Account,
Balances of the Credit Plan for each day during each prior cycle.
you must notify us. We may close your Account and issue a new Card
with a different Account number.
For Plans other than Same As Cash, the interest charge is the total of:
the applicable Daily Periodic Rate for the Plan times the Daily Balance
UPDATING YOUR RECORDS
for the plan for each day in the cycle.
You agree:
a) to give us prompt advance notice of any change in your name,
HOW DAILY BALANCE IS DETERMINED
mailing address, phone number, or employer;
To determine your Daily Balance, we:
b) to promptly give us accurate financial information about you if we
take the opening balance for each Plan for that day; then
ask for it; and
add the following that were incurred on that day:
c) the Department of Motor Vehicles may release your home address
a) any new purchases
to us if we ever need it to find you.
b) any previous day's periodic Interest Charges
c) any fees and charges, including any credit insurance premiums or
CLOSING YOUR ACCOUNT
debt cancellation fees, if these apply; then
You can close your account at any time by mailing your request to
subtract any payments and/or credits.
Capital One, PO Box 5226, Carol Stream, IL 60197-5226. Your request
becomes effective when we receive it.
For any Same As Cash Credit Plan:
Any credit insurance premiums or debt cancellation fees are not
Once you close the Account:
included in the Daily Balance of that Plan during the promotional period.
you must destroy your card(s); and
you will still be responsible for all amounts owed according to the
We also make any needed adjustments. For example:
terms of this Agreement.
If a transaction posts after but occurs before the start of a billing cycle,
we may adjust the amount above to include this transaction. It will be
PROTECTING YOUR CREDIT
included as of the first day of the billing cycle in which it posts.
If your Account is subject to a grace period during the billing cycle,
LOST OR STOLEN CARD
your payments will be subtracted from all Daily Balances in the
You agree to notify us immediately if:
current billing cycle.
your Card is lost or stolen; or
If a transaction for a returned payment or a dispute resolved in our favor
your Account is used without your permission.
posts after the beginning of the billing cycle, we will make this adjustment:
the applicable Daily Balance(s) and any related Interest Charges will
You may call at any time. The phone number is listed on your billing
be adjusted to include the transaction amount as of the date of
statement.
the original payment or transaction.
LIABILITY FOR UNAUTHORIZED USE
COMMUNICATIONS
If you notice the loss or theft of your credit card, or a possible
We may contact you from time to time regarding your Account. We
unauthorized use of your card, you should call us at the number listed
may contact you in any manner we choose unless the law says that we
on your billing statement or the back of your card, or write to us
cannot. For example, we may:
immediately at:
1) contact you by mail, telephone, email, fax, recorded message, text
message or personal visit;
Capital One
2) contact you using an automated dialing or similar device ("Autodialer");
PO Box 5226, Carol Stream, IL 60197-5226
3) contact you at your home and at your place of employment;
You will not be liable for any unauthorized use that occurs after you
4) contact you on your mobile telephone;
notify us. You may, however, be liable for unauthorized use that occurs
5) contact you at any time, including weekends and holidays;
before your notice to us. In any case, your liability will not exceed $50.
6) contact you with any frequency;
7) leave prerecorded and other messages on your answering machine/
DEFAULT
service and with others; and
We may consider your Account to be in Default if you:
8) identify ourselves, your relationship with us and our purpose for
a) fail to make the Minimum Payment Due when due;
contacting you even if others might hear or read it.
b) exceed your credit limit;
c) become the subject of bankruptcy proceedings, foreclosure,
Our contacts with you about your Account are not unsolicited and
repossession, lien or judgment, garnishment, or attachment;
might result from information we obtain from you or others. We
d) give us misleading, false or incomplete information;
may monitor or record any conversation or other communication
e) fail to give us a current physical address when you apply and
with you. Unless the law says we cannot, we may modify or suppress
whenever you move;
caller ID and similar services and identify ourselves on these services in
f) make payments to us that are returned unpaid by your bank or other
any manner we choose. When you give us or we obtain your mobile
financial institution; or
telephone number, we may contact you at this number using an
g) default under any other agreement or security agreement you have
Autodialer and can also leave prerecorded and other messages. We
with us or with one of our affiliates; and/or
may do these things whether we contact you or you contact us.
h) become incompetent or deceased.
Upon default, we have the right to:
If you ask us to discuss your Account with someone else, you must
close your Account;
provide us with documents that we ask for and that are acceptable to us.
suspend your credit privileges;
require you to pay your entire Account balance including any
CHANGE OF TERMS
Promotional Credit Plan balances, all accrued but unpaid Interest
We may change this Agreement as allowed by applicable law. This may
Charges and other charges provided for in this Agreement immediately;
include changing, adding, or removing terms. We may do this in response
terminate any Promotional Credit Plans and convert balances to a
to the legal, business, competitive environment or other reasons not
Regular Credit Plan;
listed here.
change the terms of your Account;
sue you for what you owe.
We may increase the Interest rate on existing balances in limited
circumstances. Changes to some terms may require at least 45 days
If we incur costs to collect your balance owed including any attorney
advance notice, and we will tell you in the notice if you have the right to
fees, we may charge you for these costs as permitted by applicable
reject a change. We cannot change certain terms during the first year of
law, and we will apply your payments first to these costs.
your Account.
CREDIT REPORTING
ACCOUNT ASSIGNMENT
You agree that we may obtain and use credit information about you
We may sell, assign or transfer all or any part of your Agreement and
from others such as:
Account without notice to you. You may not sell, assign or transfer
merchants or stores;
your Account.
other lenders;
WAIVERS
consumer reporting agencies.
If we delay or take no action allowed under this Agreement, for any
If you believe we have reported inaccurate information about your
reason, we will not lose or limit any of our rights under this Agreement
Account to any consumer reporting agency you should:
on any other occasion.
notify us and ask us to correct the inaccurate information by writing
SEVERABILITY
to us at Capital One, PO Box 5253, Carol Stream, IL 60197-5253.
If a term is found to be invalid under any applicable law, rule or
When you write to us, tell us:
regulation, then all other terms of this Agreement will remain valid.
your Account number; and
the specific information you believe is not correct; and
NOTICE FOR CALIFORNIA RESIDENTS: California law requires that we
why you believe it is not correct.
inform customers that should they fail to fulfill the terms of their credit
obligation, a negative report reflecting on their credit record may be
INSURANCE
submitted to a credit reporting agency. If you are married, you may
If credit insurance was offered and your accepted it: You agree that
apply for credit in your own name.
your Account will be charged monthly; this charge, which is called an
insurance premium, will be based on the Average Daily Balances of your
NOTICE FOR FLORIDA RESIDENTS: You (borrower) agree that, should we
Account for the billing cycle in which the premium is assessed; and the
obtain a judgment against you, a portion of your disposable earnings
charges will begin on the transaction date(s) of your purchase(s).
may be attached or garnished (paid to us by your employer), as provided
by Florida and Federal law.
OTHER AGREEMENTS
NOTICE FOR MAINE RESIDENTS: We may request a consumer report in
ACCOUNT CLOSURE
connection with your application for credit. You may ask whether a
At any time, for any reason, we may take any of these actions subject
consumer report was obtained by us and we will tell you the name and
to applicable law:
address of the consumer reporting agency, if a report was obtained.
a) close your Account;
Missouri Residents: Oral agreements or commitments to loan
b) suspend your credit privileges;
money, extend credit or to forbear from enforcing repayment of
c) reduce your credit limit.
a debt including promises to extend or renew such debt are not
If we close your Account:
enforceable. To protect you (borrower(s)) and us (creditor) from
Interest Charges and fees will continue to accrue until your balance
misunderstanding or disappointment, any agreements we reach
is paid in full; and
covering such matters are contained in this writing, which is the
you agree to return or destroy your Card(s).
complete and exclusive statement of the agreement between us,
except as we may later agree in writing to modify it.
NOTICE FOR NEW YORK RESIDENTS: A consumer credit report may be
After we finish our investigation, one of two things will happen:
requested in connection with this application or in connection with
If we made a mistake: You will not have to pay the amount in
updates, renewals or extensions of any credit granted as a result of
question or any interest or other fees related to that amount.
this application. Upon your request, you will be informed whether or
If we do not believe there was a mistake: You will have to pay the
not such a report was requested and, if so, the name and address of
amount in question, along with applicable interest and fees. We will
the agency that furnished the report. New York residents may contact
send you a statement of the amount you owe and the date payment
the New York State Department of Financial Services to obtain a
is due. We may then report you as delinquent if you do not pay the
comparative listing of credit card rates, fees and grace periods. New
amount we think you owe.
York State Department of Financial Services: 1-800-522-3330.
If you receive our explanation but still believe your bill is wrong, you
NOTICE FOR OHIO RESIDENTS: The Ohio Laws against discrimination
must write to us within 10 days telling us that you still refuse to pay. If
require that all creditors make credit equally available to all
you do so, we cannot report you as delinquent without also reporting
creditworthy customers and that credit reporting agencies maintain
that you are questioning your bill. We must tell you the name of
separate credit histories on each individual upon request. The Ohio
anyone to whom we reported you as delinquent, and we must let those
Civil Rights Commission administers compliance with this law.
organizations know when the matter has been settled between us.
NOTICE FOR VERMONT RESIDENTS: A consumer credit report may be requested
If we do not follow all of the rules above, you do not have to pay the
in connection with this application or in connection with updates, renewals
first $50 of the amount you question even if your bill is correct.
or extensions of any credit granted as a result of this application. Upon your
request, you will be informed whether or not such a report was requested
Your Rights If You Are Dissatisfied With Your Credit Card Purchases
and, if SO, the name and address of the agency that furnished the report.
If you are dissatisfied with the goods or services that you have
The information about the costs of the Card described in this Cardholder
purchased with your credit card, and you have tried in good faith to
Agreement and Disclosure Statement is accurate as of November, 2013. This
correct the problem with the merchant, you may have the right not to
information may have changed after that date. To find out what may have
pay the remaining amount due on the purchase.
changed write to us at 1111 Town Center Drive, Las Vegas, Nevada 89144.
To use this right, all of the following must be true:
APPLICABLE LAWS
1. You must have used your credit card for the purchase. Purchases
made with cash advances from an ATM or with a check that
This Agreement is governed by the Commonwealth of Virginia law and
federal law.
accesses your credit card account do not qualify.
2. You must not yet have fully paid for the purchase.
We make our credit decisions and extend credit to you under this
Agreement from the Commonwealth of Virginia. This Agreement is:
If all of the criteria above are met and you are still dissatisfied with the
entered into in the Commonwealth of Virginia; and
purchase, contact us in writing at:
maintained in the Commonwealth of Virginia.
Capital One
This is true whether or not you use your card in the Commonwealth of
PO Box 5893, Carol Stream, IL 60197-5893
Virginia.
While we investigate, the same rules apply to the disputed amount as
discussed above. After we finish our investigation, we will tell you our
YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE
decision. At that point, if we think you owe an amount and you do not
This notice tells you about your rights and our responsibilities under
pay, we may report you as delinquent.
the Fair Credit Billing Act.
What To Do If You Find A Mistake On Your Statement
BR251776 (11/13) M-110148
If you think there is an error on your statement, write to us at:
Capital One
PO Box 5893, Carol Stream, IL 60197-5893
In your letter, give us the following information:
Account information: Your name and account number.
Dollar amount: The dollar amount of the suspected error.
Description of problem: If you think there is an error on your bill,
describe what you believe is wrong and why you believe it is a mistake.
You must contact us:
Within 60 days after the error appeared on your statement.
At least 3 business days before an automated payment is scheduled,
if you want to stop payment on the amount you think is wrong.
You must notify us of any potential errors in writing. You may call us,
but if you do we are not required to investigate any potential errors
and you may have to pay the amount in question.
What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:
1.
Within 30 days of receiving your letter, we must tell you that we
received your letter. We will also tell you if we have already corrected
the error.
2. Within 90 days of receiving your letter, we must either correct the
error or explain to you why we believe the bill is correct.
While we investigate whether or not there has been an error:
We cannot try to collect the amount in question, or report you as
delinquent on that amount.
The charge in question may remain on your statement, and we may
continue to charge you interest on that amount.
While you do not have to pay the amount in question, you are
responsible for the remainder of your balance.
We can apply any unpaid amount against your credit limit.