Credit Card 
Agreement and 
Disclosure 
Statement

Your Lifetime Financial Partner

In this Agreement the words “you” and “your” 
mean each and all of those signing, using or 
having a credit Card account with Northwest 
Federal Credit Union, referred to as “we” and 
“us” or “Credit Union”. The “Card” means any 
credit Card issued to you or those designated 
by you under the terms of this Agreement. 
“Use of the Card” means any procedures used 
by you, or someone authorized by you, to make 
a purchase or obtain a cash advance whether 
or not the purchase or advance is evidenced 
by a signed written document. Virginia law will 
be used to interpret this Agreement unless 
federal law applies. The provisions of this 
Agreement are severable. If any provision of 
this Agreement is held by a court of law to 
be invalid or unenforceable the rest of this 
Agreement will not be affected.

1. Acceptance of Cardholder Agreement. 
By either using the account or signing, using 
or accepting the plastic cards(s) issued to 
you by us (your “Card(s)”), you accept the 
terms and conditions of this Agreement. All 
Cards issued to you remain our property and 
must be returned to us upon request. Once 
you have received your Card, call the phone 
number shown on the front of the Card to 
activate your Card. By activating your Card, 
you acknowledge you have received a copy of 
this disclosure. We may delay or deny access to 
your account until you have called to confirm 
that you have received and activated your 
Card.

2. Credit Line. Your Card account will be an 
open end account. This means that you may 
borrow the full amount of the line of credit, 
repay the principal, accrued interest and fees 
in full or in part, and borrow again up to your 
maximum line of credit, as long as you continue 
to be creditworthy and a member of the Credit 
Union in good standing. To remain in good 
standing, you must meet your entire loan and 
account obligations to the Credit Union and 
comply with applicable laws and the Credit 
Union’s bylaws. You agree to not use your 
Card when the use will exceed your total credit 
limit. You also agree that we are not obligated 
to extend credit to you for an amount that 
would make your outstanding balance exceed 
your total credit limit or for any amount if your 
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outstanding balance is already over the total 
credit limit. We can change your credit limit at 
any time. If we allow you to use your account 
for more than your limit, you still agree to pay 
the full amount you owe us. We may decline 
to honor any transactions for any reason. You 
agree that you will not use your account for any 
transaction that is illegal under any applicable 
law.

3. Promise To Pay. You agree to pay us the 
amount of purchases, cash advances, balance 
transfers, fees and finance charges that you, 
your coapplicant and/or authorized users make 
(even if we didn’t issue a Card in that person’s 
name) and whether or not you notify us that 
he or she will be using it. Each person who 
uses the Card(s) or permits another to use 
the Card(s) agrees to be jointly and severally 
liable to the Credit Union for all obligations 
due to the Credit Union hereunder. If another 
person has use of your account and you 
want to end that person’s privilege, you must 
recover and return that person’s Card, if any. 
If you are unable to recover and return the 
Card, you will continue to be liable for any 
charges made unless you tell us to cancel all 
Cards and establish a new account for you. 
We will automatically cancel all Cards if you 
notify us of unauthorized use. Your obligation 
to pay the account balance continues even 
though an agreement, divorce decree or other 
court judgment to which we are not a party 
may direct you or one of the other persons 
responsible under this Agreement to pay the 
account.

4. Authorizations. Some transactions on your 
account will require prior approval. These prior 
approvals are called “authorizations”. We may 
limit the number of authorizations we will give 
the account during any certain period of time 
(day, weekend, week) and we may deny an 
authorization if we suspect that your account 
is being used without your permission. If our 
authorization system is not working fully, we 
may be unable to give an authorization. For 
security reasons, we cannot explain the details 
of how the authorization system works. You 
agree that we will not be liable for failing to 
give an authorization. Transactions at some 
participating merchants (such as hotels, car 

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rental companies, restaurants and gas stations) 
may result in authorizations for amounts greater 
than the actual purchase amount, which will 
have the effect of making less credit available 
on your account for several days (usually 
until the date the actual purchase amount is 
received from the merchant). We may, but 
are not required to, authorize transactions 
that will cause the balance on your account 
to exceed the credit limit, and you agree that 
you are liable for any such transactions as 
well as interest. If you make a transaction that 
would cause you to exceed your total credit 
limit we may (1) authorize the transaction 
without increasing your total credit limit; (2) 
authorize the transaction without increasing 
your total credit limit and treat that amount as 
immediately due, or (3) deny authorization. If 
the authorization is denied we may notify the 
person who attempted the transaction that it 
has been refused. If we authorize a transaction 
that causes your account to exceed its credit 
limit, it does not mean that we will do so again 
in the future. In addition, we reserve the right 
to deny transactions or authorizations from 
merchants apparently engaging in the Internet 
gambling business or identifying themselves 
through the Card transaction record or 
otherwise as engaged in such business.

5. Special Features. You may receive separate 
information about special features of your 
Visa or Mastercard account. Your use of such 
features will be governed both by the terms of 
this Agreement and by the terms contained in 
such separate information.

6. Monthly Payment. Your monthly statement 
will tell you the total amount that you owe us, 
the minimum payment that you must make and 
your payment due date. The minimum payment 
for credit card accounts will be the greater of 
(1) 2% of the new balance or (2) $35.00. If the 
new balance of your account is less than $35.00 
the minimum payment will be the new balance.  
You may pay the new balance in whole or in 
part at any time. We will not charge you a 
penalty for paying more than the minimum 
payment. We will determine at our option, the 
order in which payments will be applied toward 
Purchases, Cash Advances, Balance Transfer, 
unpaid Finance Charges and other Fees and 

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Charges in accordance with applicable laws. We 
may accept checks marked “payment in full” 
or with words of similar effect without losing 
any of our rights to collect the full balance of 
your account with us. In addition, any past due 
amount is due and payable immediately. If 
your balance exceeds your credit limit, we also 
require that you pay the over limit amount.

Any payment submitted to us in the form of 
a check or other paper document may be 
converted to an electronic transaction through 
procedures established by the National 
Automated Clearing House Association. If this 
occurs, the original check or other document 
that you send to us will not be retained, but a 
copy would be available if requested.

7. Finance Charges, Grace Period and Index 
Rate. A FINANCE CHARGE will be imposed 
on Credit Purchases only if you elect not to pay 
the entire New Balance of purchases shown 
on your monthly statement for the previous 
billing cycle within 25 days from the closing 
date of that statement. If you elect not to pay 
the entire New Balance of purchases shown 
on your previous monthly statement within 
that 25-day period, a FINANCE CHARGE 
will be imposed on the unpaid average daily 
balance of such Credit Purchases from the 
previous statement closing date and on new 
Credit Purchases from the date of posting to 
your account during the current billing cycle, 
and will continue to accrue until the closing 
date of the billing cycle preceding the date 
on which the entire New Balance of purchases 
is paid in full or until the date of payment if 
more than 25 days from the closing date. A 
FINANCE CHARGE will be imposed on each 
Cash Advance from the transaction date 
and continue daily until the date each Cash 
Advance is paid in full. 

The FINANCE CHARGE for a billing cycle is 
computed by applying the monthly Periodic 
Rate to the average daily balance of Credit 
Purchases and Cash Advances, which is 
determined by dividing the sum of the daily 
balances during the billing cycle by the 
number of days in the cycle. Each daily balance 
of Credit Purchases and Cash Advances is 
determined by adding to the outstanding 

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unpaid balance of Credit Purchases and Cash 
Advances at the beginning of the billing cycle 
any new Credit Purchases and Cash Advances 
posted to your account, and subtracting any 
payments as received and credits as posted 
to your account, but excluding any unpaid 
FINANCE CHARGES. 
VISA FirstCard Periodic Rate: To determine 
the Periodic Rate, we take the Rate divide that 
number by 12 to arrive at the periodic rate. For 
example, if the rate were 12.90% the Periodic 
Rate for that billing cycle would be  1.075% 
(12.9% divided by 12).  
VISA Platinum Periodic Rate for accounts 
opened on or after 1/6/2010: To determine 
the Periodic Rate, we take the “Index Rate,” 
as defined below, add a Margin and divide 
that number by 12 to arrive at the periodic 
rate. For example, if the index rate were 10.0% 
and the margin were 3.75%, the Periodic 
Rate for that billing cycle would be 1.1458% 
(10.0% plus 3.75% divided by 12). A periodic 
rate of 1.1458% corresponds to an ANNUAL 
PERCENTAGE RATE of 13.75%. The margin is 
based on an evaluation of your credit history 
and may be reviewed and adjusted annually. 
The Annual Percentage Rate will not be higher 
than 18.00%, regardless of the index rate. 
VISA Platinum Periodic Rate for accounts 
opened before 1/6/2010: To determine the 
Periodic Rate, we take the “Index Rate,” as 
defined below, add 3.75 percentage points 
and divide that number by 12 to arrive at the 
periodic rate. For example, if the index rate 
were 10.0%, the Periodic Rate for that billing 
cycle would be 1.1458% (10.0% plus 3.75% 
divided by 12). A periodic rate of 1.1458% 
corresponds to an ANNUAL PERCENTAGE 
RATE OF 13.75%. The margin may be reviewed 
and adjusted annually. The Annual Percentage 
Rate will not be higher than 18.00%, regardless 
of the index rate.  
Choice Mastercard Periodic Rate (No longer 
offered to new Cardholders as of 7/1/2018): 
To determine the Periodic Rate, we take the 
“Index Rate,” as defined below, add a Margin 
and divide that number by 12 to arrive at the 
periodic rate. For example, if the index rate 
were 10.0% and the margin were 3.75%, the 
Periodic Rate for that billing cycle would be 
1.1458% (10.0% plus 3.75% divided by 12). A 
periodic rate of 1.1458% corresponds to an 

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ANNUAL PERCENTAGE RATE of 13.75%. The 
margin is based on an evaluation of your credit 
history and may be reviewed and adjusted 
annually. The Annual Percentage Rate will not 
be higher than 18.00%, regardless of the index 
rate. 
Mastercard NOW REWARDS (formerly 
Member Rewards) Periodic Rate for accounts 
opened on or after 1/6/2010: To determine 
the Periodic Rate, we take the “Index Rate” as 
defined below, add a Margin and divide that 
number by 12 to arrive at the periodic rate. 
For example, if the index rate were 10.0% 
and the margin were 4.75%, the Periodic 
Rate for that billing cycle would be 1.2292% 
(10.0% plus 4.75% divided by 12). A periodic 
rate of 1.2292% corresponds to an ANNUAL 
PERCENTAGE RATE of 14.75%. The margin is 
based on an evaluation of your credit history 
and may be reviewed and adjusted annually. 
The Annual Percentage Rate will not be higher 
than 18.00%, regardless of the index rate. 
Mastercard Gold Card Periodic Rate for 
accounts opened before 1/6/2010: To 
determine the Periodic Rate, we take the 
“Index Rate” as defined below, add 7.75 
percentage points and divide that number by 
12 to arrive at the periodic rate. For example, 
if the index rate were 10.0%, the Periodic 
Rate for that billing cycle would be 1.4792% 
(10.0% plus 7.75% divided by 12). A periodic 
rate of 1.4792% corresponds to an ANNUAL 
PERCENTAGE RATE of 17.75%. The margin 
may be reviewed and adjusted annually. The 
Annual Percentage Rate will not be higher than 
18.00%, regardless of the index rate.  
Mastercard Gold Card with Annual Fee 
Periodic Rate (No longer offered to new 
Cardholders as of 1/6/2010): To determine 
the Periodic Rate, we take the “Index Rate” 
as defined below, add 5.75 percentage points 
and divide that number by 12 to arrive at the 
periodic rate. For example, if the index rate 
were 10.0%, the Periodic Rate for that billing 
cycle would be 1.3125% (10.0% plus 5.75% 
divided by 12). A periodic rate of 1.3125% 
corresponds to an ANNUAL PERCENTAGE 
RATE of 15.75%. The margin may be reviewed 
and adjusted annually. The Annual Percentage 
Rate will not be higher than 18.00%, regardless 
of the index rate. The Index Rate used for 
calculating your Periodic Rate for a billing cycle 
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is the Prime Rate published in the Wall Street 
Journal on the last business day of the prior 
month (the “Periodic Rate Adjustment Date”). 
There are 12 Periodic Rate Adjustment Dates 
per year.  
Because the Index Rate may go up or down, 
the Periodic rate applied to your Average 
Daily Purchases Balance or Average Daily Cash 
Advance Balance, as the case may be, may also 
increase or decrease, thereby increasing or 
decreasing the number of payments you will be 
required to make in order to repay your Total 
New Balance. 
The Periodic Rate that is applied to your 
Average Daily Purchases Balance and Average 
Daily Cash Advance Balance appears on your 
monthly statement. The Periodic Rate, in 
effect at the time of your Card approval, was 
provided to you in a separate Credit Union 
initial welcome and or acceptance letter.

8. Change In Terms Of Your Account. We can 
change or add to any terms of your account at 
any time. We do not guarantee that the fees 
and the Annual Percentage Rates (APRs) on this 
account are for any particular length of time. 
Future changes will be made in accordance 
with this Agreement and applicable law. We 
will provide you with such notice as is required 
by applicable law. Such changes may apply to 
the existing balance on your account as well 
as to future balances in accordance with this 
Agreement and applicable law. If required by 
applicable law, we will permit you to reject 
certain types of changes, by providing us with 
written notice and closing your account and 
you would then be permitted to repay any 
balance on the account under the terms in 
effect prior to the change.

9. Savings Account Required. All applicants 
and co-applicants on a credit card account 
must have an open savings account that carries 
a share par balance. You must continue to be a 
member of the Credit Union and comply with 
the basic account requirements to maintain 
eligibility for this Account. You may close your 
Account at any time by notifying us in writing 
and returning all Cards cut in half.

10. Overdraft Protection Advances. Overdraft 
protection advances will begin only if you 

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designate your Card as an overdraft protection 
source in writing. If your checking account 
does not have sufficient available funds to 
cover any item presented and drawn on the 
account, any overdraft up to your unused 
credit limit will be added to your credit Card 
account balance under this Agreement, if the 
Credit Union pays the item. The Credit Union 
has the right to refuse overdraft advances but 
will notify you of the refusal. If there is more 
than one person listed on the checking account 
(such as a joint checking account) that you have 
linked for Overdraft Protection, then: (1) you 
will be responsible for all Overdraft Protection 
advances regardless of which person causes 
any item to be presented or engages in any 
other transaction that causes the overdraft 
(checks, ACH, debit Card, etc); and (2) you 
expressly consent to us disclosing to any 
other person on that checking account that 
the checking account is linked to the Card for 
Overdraft Protection. We reserve the right to 
cancel or suspend your Overdraft Protection 
service at any time at our sole discretion, for 
any reason.

11. Credit Card Fees. We may charge your 
Card or your Account for Card related fees. 
The application and payment of the fee will not 
correct the situation that caused the fee to be 
charged. Please refer to our current Credit Card 
Pricing Information. 
Other Fees: (1) If you ask the Credit Union for 
statement research and reconstruction services 
for any reason, you will be charged the same 
hourly rate then being charged by the Credit 
Union for all of its checking accounts for that 
service; (2) Additional fees may be charged 
if agreed between you and us; and (3) To the 
extent not prohibited by law, if you are in 
default, you agree to pay our collections costs, 
attorney’s fees and court costs incurred in 
enforcing our rights under this Agreement.  
We may waive any of the fees in this 
Agreement at our discretion; however, 
we reserve the right to begin charging any fee 
that was previously waived without providing 
prior notice to you.

12. Reevaluation of Credit. We can 
reinvestigate and reevaluate any information 
you provided on your credit application at any 
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time, and in the course of doing so, we may ask 
you for additional information, request credit 
bureau reports and/or otherwise verify your 
current credit standing.

13. Account Closing. We may cancel, revoke, 
reduce the amount of your credit line or 
suspend your rights under this Agreement and 
require the return of the Card(s) for any reason, 
including your default, without notice to you 
except in those situations where notice is 
required by law. You may also close the account 
at any time by notifying us in writing and 
returning all Cards. If the account is closed or 
we terminate or suspend your credit privileges 
for any reason, you must still repay any unpaid 
balance you owe to us including charges and or 
transactions not yet received by us, as well as 
subsequent Finance Charges and other charges 
according to the terms of this Agreement. Each 
Card is our property and you agree that the 
Cards are not transferable and to surrender any 
Card upon demand. If this is a joint account, 
either person who is liable on the account 
may give notice to cancel the account, and we 
may close it without notifying the other liable 
person.

14. Default. You will be in default, and we may, 
without notifying you, temporarily suspend 
your credit, close your account, cancel all Cards 
issued on it and require immediate payment 
of your entire balance if any of the following 
occurs:
a.  You fail to make a payment when it is due;
b.  You do not follow the terms of this 

Agreement in any way;

c.  You have made any false or misleading 

statement on the application for your 
account;

d.  You fail to pay any other loans you owe us;
e.  You become insolvent or die;
f.  There is an attachment, execution or levy 
against your property or you make an 
assignment for the benefit of creditors;
g.  A bankruptcy petition is filed by or against 

you or your spouse;

h.  A guardian, conservator, receiver, 

custodian or trustee is appointed for you;
You are generally not paying your debts as 
they become due; or
There has been a material adverse change 

i. 

j. 

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in your financial standing.

15. Consent To Recover Delinquent Payments 
From Accounts.
a. 

In consideration for and as a condition of 
the  Credit Union issuing a Card(s) to you, 
you agree that if you fail to make your 
required payments the Credit Union can 
take any monies on deposit at the Credit 
Union in which you have an interest to 
recover all or part of your delinquent debt 
without advance notice to you and without 
waiving other rights we have to collect 
what you owe. This consent is not a pledge 
of any shares and will not affect your right 
to withdraw shares prior to our exercise 
of our rights following your payment 
default. This consent applies to all funds 
you voluntarily deposit to Credit Union 
accounts, including funds such as Social 
Security direct deposit that are normally 
exempt from creditors’ remedies (this does 
not include your Individual Retirement, 
KEOGH or SEP account). You understand 
that we will never require you to deposit 
exempt funds to Credit Union accounts.
b.  For Cards secured by Shares, an amount 
equal to 100% of your credit limit is 
held in your Regular Savings Account as 
collateral for your credit. If you give the 
Credit Union a specific pledge of shares by 
signing a separate pledge of shares, your 
pledged shares will secure your Account. 
You may not withdraw amounts that have 
been specifically pledged to secure your 
Account until the Credit Union agrees to 
release all or part of the pledged amount. 
If you default in your payments under this 
Agreement, we have the right to apply the 
amount specifically pledged to pay off this 
account in full or in part.

c.  The security interests in this section 

apply even if your Card(s) is otherwise 
designated “secured” or “unsecured.”

16. Attorneys’ Fees. You agree to pay all costs 
incurred by us in collecting your indebtedness 
or in enforcing this agreement including 
attorney’s fees and costs, as well as those 
costs, expenses and attorney’s fees incurred 
in appellate, bankruptcy and post-judgment 
proceedings, except to the extent such costs, 
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fees or expenses are prohibited by law.

17. Returns and Adjustments. Merchants and 
others who honor the Card may give credit 
for returns or adjustments, and they will do so 
by sending us a credit slip, which we will post 
to your account. If your credits and payments 
exceed what you owe us, we will hold and 
apply this credit balance against future 
purchases and cash advances, or if it is $1.00 
or more, refund it on your written request or 
automatically after 6 months.

18. Plan Merchant Disputes. We are not liable 
for the refusal of any plan merchant or financial 
institution to honor your Card.

19. Additional Benefits/Card Enhancements. 
The Credit Union may from time to time offer 
additional services to your Account, such as 
travel accident insurance, discontinue any credit 
service, or replace your Card with another Card 
at no additional cost to you. You understand 
that the Credit Union is not obligated to offer 
such services and may withdraw or change 
them at any time.

20. Use of Card for Illegal or Risky 
Transactions. You agree that you will not use 
or allow others to use your Card(s) for illegal 
transactions such as illegal online gambling. 
The Credit Union may refuse to honor any 
transaction we reasonably believe to be 
illegal. However, ultimate responsibility for 
determining the legality of transactions for 
which your Card is used rests with you, not with 
the Credit Union. You agree to hold us harmless 
for any damages or other liability arising 
from a transaction initiated by you or your 
authorized user for the purpose of conducting 
an illegal activity, including but not limited to, 
internet gambling or interstate sports betting. 
We reserve the right to decline authorization 
of transactions for activities we believe may 
violate law or pose significant risk to our 
members or us. You cannot use the actual or 
alleged illegality of a transaction for which 
authorized use of your account was made as a 
defense to your obligation to pay.

21. Liability for Unauthorized Use. If you 
believe that your Card may have been lost or 
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stolen or that your account number may have 
been used without your authorization you must 
notify us immediately at: 1-800-336-3384 or 
via our website, or by writing to: Northwest 
Federal Credit Union, Attention: Card Services 
Department, P.O. Box 1229, Herndon, 
Virginia 20172-1229. You may be liable for the 
unauthorized use of your Card depending on 
the circumstances.  Mastercard Cardholders: 
Depending on the circumstances, you may 
qualify for zero liability under the Mastercard 
zero liability program.

22. Lost Or Stolen Cards. You agree to 
notify us immediately if your Card is ever lost 
or stolen or if unauthorized use may occur. 
You agree to assist us in determining the 
facts, circumstances, and other pertinent 
information relating to any loss, theft, or 
possible unauthorized use of your Card(s) and 
to comply with such procedures as we may 
require in connection with our investigation. We 
will send you a new Card with a new account 
number to replace the Card that was lost or 
stolen. Although you will be issued a new 
account number, you will not be considered to 
have opened a new account, and any existing 
balance will be transferred to the replacement 
account.

23. Foreign Transactions. Purchases and cash 
advances made with Visa and Mastercard 
outside of the United States and its territories 
may incur an international transaction fee. 
This fee, which is up to one percentage point 
(1%) of the transaction amount, is assessed 
by Visa and Mastercard. The Credit Union, 
as Card issuer, does not assess an additional 
international transaction fee.  
Visa. If you engage in a transaction in a 
currency other than U.S. dollars using a Visa 
Card, Visa International will convert the charge 
into a U.S. dollar amount. The exchange 
rate between the transaction currency and 
the billing currency used for processing 
international transactions is either (a) a rate 
selected by Visa from the range of rates 
available in wholesale currency markets for the 
applicable central processing date, which rate 
may vary from the rate Visa itself receives, or 
(b) the government mandated rate in effect 
for the applicable central processing date. The 
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currency conversion rate for the processing 
date may differ from the rate in effect on 
the date of the transaction or the date the 
transaction is posted to your billing statement.  
Mastercard. If you effect a transaction with 
your Mastercard Card in a currency other 
than U.S. dollars, Mastercard International 
Incorporated (“Mastercard”) will convert the 
charge into U.S. dollars using its currency 
conversion procedure. Currently, the currency 
conversion rate used by Mastercard for such 
transactions is generally either a government 
mandated rate or a wholesale rate determined 
by Mastercard for the processing cycle in 
which the transaction is processed. The 
currency conversion rate used by Mastercard 
for processing date may differ from the rate 
in effect on the date of the transaction or the 
date the transaction is posted to your billing 
statement.

24. Effect of Agreement and Amendments. 
This Agreement governs all transactions on 
your account even though the sales, cash 
advance, credit, or other slips you sign or 
receive may contain different terms. We may 
amend or change this Agreement, including 
rates, at any time. If we do so, we will notify 
you in writing in accordance with the applicable 
law. However, we may reduce charges, fees 
and rates without sending you an advance 
notice. Except as limited by applicable law, any 
amendment will apply to all then outstanding 
unpaid indebtedness arising from the use 
of your Card prior to the effective date of 
the amendment. Any such amendment will 
not require your written consent, but your 
consent (if required by applicable law) may be 
evidenced by your use of the Card after we 
give you notice of the amendment.

25. What To Do If You Think You Find A 
Mistake On Your Statement. If you think there 
is an error on your statement, write to us at: 
Northwest Federal Credit Union 
ATTN: Card Services Department 
P.O. Box 1229 
Herndon, VA 20172-1229 
In your letter, give us the following information:
•  Account information: Your name and 

account number.

•  Dollar amount: The dollar amount of the 
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suspected error.

• 

•  Description of Problem: If you think there 
is an error on your bill, describe what you 
believe is wrong and why you believe it is 
a mistake.
You must contact us within 60 days after 
the error appeared on your statement. 
You must notify us of any potential errors 
in writing. You may call us, but if you do 
we are not required to investigate any 
potential errors and you 
may have to pay the amount in question. 
While we investigate whether or not there 
has been an error, the following are true:

•  We cannot try to collect the amount in 

• 

question, or report you as delinquent on 
that amount.
The charge in question may remain on 
your statement, and we may continue to 
charge you interest on that amount. But, if 
we determine that we made a mistake, you 
will not have to pay the amount in question 
or any interest or other fees related to that 
amount.

•  While you do not have to pay the amount 
in question, you are responsible for the 
remainder of your balance.

•  We can apply any unpaid amount against 

your credit limit.

26. Your Rights If You Are Dissatisfied 
With Your Credit Card Purchases. If you are 
dissatisfied with the goods or services that 
you have purchased with your Card, and you 
have tried in good faith to correct the problem 
with the merchant, you may have the right 
not to pay the remaining amount due on the 
purchase. 
To use this right, all of the following must be 
true:
1.  The purchase must have been made in 
your home state or within 100 miles of 
your current mailing address, and the 
purchase price must have been more than 
$50. (Note: Neither of these are necessary 
if your purchase was based on an 
advertisement we mailed to you, or if we 
own the company that sold you the goods 
or services.)

2.  You must have used your Card for the 

purchase. Purchases made with cash 

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advances from an ATM or with a check that 
accesses your Card account do not qualify.

3.     You must not yet have fully paid for the  
        purchase. 
If all of the criteria above are met and you are 
still dissatisfied with the purchase, contact us in 
writing at: 
Northwest Federal Credit Union 
ATTN: Card Services Department 
P.O. Box 1229 
Herndon, VA 20172-1229 
While we investigate, the same rules apply to 
the disputed amount as discussed above. After 
we finish our investigation, we will tell you our 
decision. At that point, if we think you owe an 
amount and you do not pay we may report you 
as delinquent.

27. Change Of Name, Address, Or Telephone 
Number(s). You are responsible for promptly 
notifying us of a change in your name, address 
(including the e-mail address(es) you use 
for online banking with us and any other 
e-mail address(es) at which you agree to be 
contacted), or telephone number(s) (including 
any wireless telephone number(s)).

28. Inactivity. Cards unused and or idle for 
twelve (12) months or more with a zero (0) 
balance will automatically be closed. Should 
that occur an application and credit approval 
would be required to establish a new Card 
account.

29. Important Disclosures for Active 
Members of the Military and Their
Dependents. The following applies if at the 
time of this unsecured loan you are a member 
of the military or a dependent (as those terms 
are defined in the Military Lending Act, 10 
U.S.C. 987 and  its implementing regulations):

1.  NOTICE: Federal law provides important 
protections to members of the Armed 
Forces and their dependents relating 
to extensions of consumer credit. In 
general, the cost of consumer credit to 
a member of the Armed Forces and his 
or her dependent may not exceed an 
annual percentage rate of 36 percent.                
This rate must include, as applicable to 
the credit transaction or account: the costs 

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associated with credit insurance premiums 
or debt protection fees; fees for ancillary 
products sold in connection with the credit 
transaction; any application fee charged 
(other than certain application fees for 
specified credit transactions or accounts); 
and any participation fee charged (other 
than certain participation fees for a credit 
card account). To receive this notice 
verbally, please call 844-709-4652.

2.  This loan or advance will not be secured 

by a consensual lien on shares or deposits 
in any of your accounts. The Credit Union, 
however, does not waive any statutory 
share lien that may apply to your loan.

3.  Any reference to cross-collateralization 
shall not apply to this loan or advance.

4.  This loan or advance is not subject to 

mandatory arbitration and therefore any 
reference to mandatory arbitration in the 
Credit Card Agreement and Disclosure 
Statement shall not apply to this loan or 
advance.

5.  Any waiver under the Credit Card 

Agreement and Disclosure Statement of 
applicable state and federal rights shall not 
apply to your loan.

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All information about the VISA and Mastercard 
Cards described in this disclosure is current as 
of 8/1/2019. Subject to change.

GAM (8/2019) 3M

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