72000K-0811

CARD AGREEMENT

This Card Agreement is your contract with us. It governs 
the use of your card and account. The Supplemental Pricing
Information (“Supplement”) is part of this Agreement. Please
read this Agreement, including the Supplement, carefully.
Keep both for your records.

Definitions
account means the relationship established between you and
us by this Agreement.

APR means an annual percentage rate.

authorized user means any person you allow to use your
account.

card means one or more cards or other access devices that
we give you to get credit under this Agreement. This includes
account numbers.

we, us, and our mean Citibank, N.A., the issuer of your
account. Citibank, N.A. is located in Sioux Falls, SD.

you, your, and yours mean the person who applied to open
the account. It also means any other person responsible for
complying with this Agreement.

Your Account

You agree to use your account in accordance with this
Agreement. You must pay us for all amounts due on your
account. This Agreement is binding on you unless you close
your account within 30 days after receiving the card and you
have not used or authorized use of the card. Your account
must only be used for lawful transactions.

Authorized Users. You may request additional cards for
authorized users. You must pay us for all charges made by
authorized users. You must pay us even if you did not intend
to be responsible for those charges. You must notify us to
withdraw any permission you give to an authorized user to
use your account.

Joint Accounts. If this is a joint account, each of you is
responsible individually and together for all amounts owed.
Each of you is responsible even if the account is used by 
only one of you. You will continue to be liable for the entire
balance of the account, even if your co-applicant is ordered

by a court to pay us. You will remain liable to us if your 
co-applicant fails to pay as ordered by the court. Your
account status will continue to be reported to the credit
bureau under each of your names. The delivery of notices 
or billing statements to either of you serves as delivery to
each of you. We may rely on instructions given by either 
of you. We are not liable to either of you for relying upon
such instructions.

Credit Limit. Your initial credit limit is on the card carrier.
After that, your credit limit appears on your billing statement.
The full amount of your credit limit is available to use where
the card is honored. We may reduce or increase your credit
limit at any time for any reason, as permitted by law. We 
will notify you of any change, but the change may take 
effect before you receive the notice. You should always 
keep your total balance below the credit limit. However, if 
the total balance goes over your credit limit you still must 
pay us. If your account has a credit balance, we may reduce
the credit balance by any new charges on your account. 
You may not maintain a credit balance in excess of your
credit limit.

Billing Statement. Your billing statement shows the New
Balance. This is the total amount you owe us on the State-
ment Closing Date. To determine the New Balance, we begin
with the total balance at the start of the billing cycle. We 
add any purchases. We subtract any credits or payments. 
We then add any interest charges or fees and make other
adjustments.

Your billing statement also shows your transactions; the
Minimum Payment Due and payment due date; your credit
limit; and your interest charges and fees. On the billing
statement, a regular purchase balance will appear under the
heading “regular revolve credit plan.”

We deliver a billing statement to only one address. You must
notify Customer Service of a change in address. We may stop
sending you statements if we deem your account uncollec-
tible or start collection proceedings; but we may continue to
add interest and fees as permitted by law.

Regular Purchase APR. See Supplement.

APRs

Effect of APR Increases. If an APR increases, interest
charges increase. Your minimum payment may increase 
as well.

Promotions

We may offer promotional terms for all or a part of any
balances. Any promotional terms may apply for a limited
period of time. They will be governed by the terms of the
promotional offer and this Agreement. Your promotional
terms will end when the promotional period expires or, to 
the extent permitted by law, if you make a late payment. 
The promotional offer will tell you if we require a separate
minimum payment on the promotional balance.

If a promotional offer is a deferred interest offer, no interest
charges will be imposed on the deferred interest balance 
if you pay the balance in full by the end of the promotional
period for that deferred interest balance. We will impose
interest charges on the deferred interest balance at the 
APR for regular purchases from the date of purchase if you
do not pay the balance in full by the end of the promotional
period.

Interest Charges Based on APRs

Interest Charges. We impose interest charges when we 
apply APRs to your account balances. We do this every day
by using a daily periodic rate. To get a daily periodic rate, 
we divide the APR by 365.

When Interest Charges Begin. We begin to impose interest
charges the first day we add a charge to a daily balance. The
charges we add to a daily balance include purchases, interest
charges and fees. We continue to impose interest charges
until we credit your account with full payment of the total
amount you owe us.

Grace Period on Purchases. You can avoid interest charges
on purchases. This is called a grace period on purchases. 
The grace period is at least 25 days. To get a grace period on
purchases, you must pay the New Balance by the payment
due date every billing cycle. If you do not, you will not get a
grace period until you pay the New Balance for two billing
cycles in a row.

If you have a balance subject to a deferred interest or 0%
APR promotion and that promotion does not expire before the
payment due date, that balance (the “excluded promotional
balance”) is excluded from the amount you must pay in full to
get a grace period. However, you must still pay any separately
required payment on the excluded promotional balance. In
billing cycles in which payments are allocated to deferred
interest balances first, the deferred interest balance will be

1

2

3

72000K-0811

reduced before any other balance on the account. However,
you will continue to get a grace period on purchases so long
as you pay the New Balance less any excluded promotional
balances in full by the payment due date each billing cycle.

In addition, certain promotional offers may take away 
the grace period on purchases. Other promotional offers 
not described above may also allow you to have a grace
period on purchases without having to pay all or a portion 
of the promotional balance by the payment due date. If 
either is the case, the promotional offer will describe what
happens.

Calculation of Interest Charges – Daily Balance Method
(Including Current Transactions). We calculate interest
charges each billing cycle. To do this:

• We start with each of your different balances. These
balances include, for example, regular purchases 
and different promotional balances. (Purchases made
under the same promotional terms, including APR and
expiration date, will be part of the same promotional
balance.)

• We calculate the daily balance for each of your different

balances. To get a daily balance, we start with the
balance as of the end of the previous day. We add any
interest charge on the previous day’s balance. (This
results in daily compounding of interest charges.) We
add any new charges. We then subtract any new credits
or payments.

• We multiply each daily balance by the daily periodic rate
that applies to it. We do this for each day in the billing
cycle. This gives us the daily interest charges for each 
of your different balances.

• We add up all the daily interest charges. The sum is the

total interest charge for the billing cycle.

• You authorize us to round interest charges to the nearest

cent.

When we calculate daily balances, we add a purchase as 
of the Transaction Date. The Transaction Date is shown on 
the billing statement. We subtract a payment or credit as 
of the day it is credited to the account and then make 
other adjustments. We treat a credit balance as a balance 
of zero.

Minimum Interest Charge. If we charge you interest, the
charge will be no less than $2. We add the charge to the
regular purchase balance or allocate it among one or more 
of the balances that accrues interest.

Balance Subject to Interest Rate. Your statement shows 
a Balance Subject to Interest Rate. It shows this for each
different balance. The Balance Subject to Interest Rate is the
average of the daily balances during the billing cycle. A billing
cycle begins on the day after the Statement Closing Date of
the previous billing cycle. It includes the Statement Closing
Date of the current billing cycle.

Fees

Late Fee. We may add a late fee for each billing cycle in
which you have a past due payment. For late fee purposes,
you have a past due payment any time you fail to pay the
Minimum Payment Due by the payment due date. The fee will
be $25; or $35 for any additional past due payment during
the next six billing cycles after a past due payment. However,
the fee will not exceed the amount permitted by law. We add
this fee to the regular purchase balance.

Returned Payment Fee. We may add a returned payment fee
for a returned payment. A returned payment is an electronic
debit, payment check, or similar payment instrument, that 
is returned unpaid. We may add this fee the first time your
payment is returned, even if it is not returned upon resub-
mission. The fee will be $25; or $35 for any additional
returned payment during the same or next six billing cycles
after a returned payment. However, the fee will not exceed 
the amount permitted by law. We add this fee to the regular
purchase balance.

Payments
Making Payments. You may pay all or part of your account
balance at any time. However, you must pay at least the
Minimum Payment Due by the payment due date each billing
cycle. The sooner you pay the New Balance, the less you will
pay in interest charges.

We calculate the Minimum Payment Due as follows. We begin
with any past due amount. We add any amount specified in a
promotional offer. We add any amount required by the Pro-
motion Calculation. We also add the largest of the following:

• The Calculated New Balance if it is less than $25;
• $25 if the Calculated New Balance is at least $25; or
• 1% of the Calculated New Balance plus the amount of
your billed interest charges on that balance, any mini-
mum interest charge allocated to that balance, and 
any applicable late fee. (The result is rounded up to the
nearest dollar.) However, we subtract interest charges
that accrued during prior billing cycles on a deferred
interest balance that ended during the billing cycle
covered by the statement.

The Calculated New Balance equals the New Balance on 
the billing statement less balances subject to the Promotion
Calculation and less any balances subject to either of two
types of promotional terms. The first type are terms that do
not require a minimum payment. The second type are terms
that require an additional amount as part of the Minimum
Payment Due.

The Promotion Calculation applies to some deferred interest
or 0% APR transactions made on or after July 25, 2011. The
Promotion Calculation is based on the transaction amount 
as shown on the first statement that displays the transaction.
It applies if, paying $25 on this balance each billing cycle
would result in repayment before the end of the promotion
period. The Promotion Calculation equals 1% of this balance
during the promotion period. (The result is rounded up to the
nearest cent.) The Promotion Calculation only applies during
the promotion period.

The Minimum Payment Due may reflect adjustments to the
New Balance. The Minimum Payment Due is never more than
the Calculated New Balance plus two amounts. The first is
any amount required by a promotional offer. The second is
any amount required by the Promotion Calculation.

Application of Payments. Payments in excess of the
Minimum Payment Due are applied in accordance with 
law. This means that we will generally apply payments in
excess of the Minimum Payment Due to higher APR balances 
first. However, excess payments received before a deferred
interest promotion expires are applied to the deferred interest
promotional balance first in the last two billing cycles of the
promotional period. And, if the expiration date of a deferred
interest promotion is before the payment due date in the
billing cycle in which the deferred interest promotion expires,
excess payments received before the deferred interest
promotion expires are applied to the deferred interest
promotional balance first in the last three billing cycles of 
the promotional period. Payments equal to or less than 
the Minimum Payment Due and credits are applied at our
discretion and you authorize us to apply payments and credits
in a way that is most favorable or convenient for us. This 
may include applying such payments and credits to lower
APR balances first.

Payment Instructions. We credit your payments in accor-
dance with our payment instructions on the billing statement.
You must pay us in U.S. dollars. To do so, you must use a

4

5

6

72000K-0811

check, similar instrument, or electronic debit that is drawn on
and honored by a bank in the U.S. Do not send cash. We can
accept late or partial payments, or payments that reflect “paid
in full” or other restrictive endorsements, without losing our
rights. We also reserve the right to accept payments made in
foreign currency and instruments drawn on funds on deposit
outside the U.S. If we do, we select the currency conversion
rate. We will then credit your account in U.S. dollars after
deducting any costs incurred in processing your payment. 
Or we may bill you separately for these costs.

Optional Pay by Phone Service. You may use our optional
Pay by Phone Service to make your payment by phone. To do
so, call us to request the service. You agree to pay us the Pay
by Phone fee shown in the Pay by Phone section on the back
of the billing statement when a representative of ours helps
expedite your payment. Our representatives are trained to tell
you this amount when you use this service.

Credit Reporting

We may report information about your account to credit
bureaus. Late payments, missed payments, or other defaults
on your account may be reflected in your credit report. We
may report account information in your name and the names
of authorized users. We may also obtain follow-up credit
reports on you.

If you think we reported incorrect information to a credit
bureau, write us at the Customer Service address on the billing
statement. We will investigate the matter. We will then tell 
you if we agree or disagree with you. If we agree with you, 
we will contact each credit bureau to which we reported and
request a correction. If we disagree with you, we will tell 
you that.

Information Sharing
You authorize us to share information about you as permitted
by law. This includes information we get from you and others.
It also includes information about your transactions with us.
Please see our Privacy Notice for details about our informa-
tion sharing practices.

Changes to this Agreement

We may change the rates, fees, and terms of this Agree-
ment from time to time as permitted by law. The changes
may add, replace, or remove provisions of this Agreement.
We will give you advance written notice of the changes and
a right to opt out to the extent required by law.

Default

You default under this Agreement if you fail to pay the
Minimum Payment Due by its due date; go over your credit
limit; pay by a check or similar instrument that is not honored
or that we must return because it cannot be processed; pay
by electronic debit that is returned unpaid; file for bankruptcy;
or fail to comply with the terms of this Agreement. If you
default, we may close your account and, to the extent 
permitted by law, demand immediate payment of the total
balance.

Refusal of the Card, Closed Accounts,
and Related Provisions

Refusal of the Card. We do not guarantee approval of
transactions. We are not liable for transactions that are not
approved. That is true even if you have enough credit. We
may limit the number of transactions approved in one day. 
If we detect unusual or suspicious activity, we may suspend
your credit privileges.

Preauthorized Charges. We may suspend any automatic or
other preauthorized card charges you arrange with a third
party. We may do this if you default; if the card is lost or
stolen; or we change your account for any reason. If we do
this, you are responsible for paying the third party directly if
you wish to do so. You are also responsible for reinstating 
the preauthorized charges if you wish to do so and we 
permit it.

Lost or Stolen Cards or Account Numbers. You must call us
if any card or account number is lost or stolen. You must also
call us if you think someone used or may use them without
permission. When you call, we may require you to provide
information to help our investigation. We may require you to
provide this information in writing. For example, we may ask
you to identify any charges that were not made by you or
someone authorized by you. We may also ask you to confirm
that you received no benefit from those charges.

Closing Your Account. You may close your account by
notifying us in writing or over the phone. If you close your
account, you must still repay the total balance in accordance
with this Agreement. We may also close your account or
suspend account privileges at any time for any reason. We
may do this without prior notice to you. We may also reissue
a different card at any time. You must return any card to us
upon request.

ARBITRATION

PLEASE READ THIS PROVISION OF THE AGREEMENT
CAREFULLY. IT PROVIDES THAT ANY DISPUTE MAY BE
RESOLVED BY BINDING ARBITRATION. ARBITRATION
REPLACES THE RIGHT TO GO TO COURT, INCLUDING THE
RIGHT TO A JURY AND THE RIGHT TO INITIATE OR PAR-
TICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING. 
IN ARBITRATION, A DISPUTE IS RESOLVED BY AN ARBI-
TRATOR INSTEAD OF A JUDGE OR JURY. ARBITRATION
PROCEDURES ARE SIMPLER AND MORE LIMITED THAN
COURT PROCEDURES.

Agreement to Arbitrate: Either you or we may, without the
other’s consent, elect mandatory, binding arbitration for any
claim, dispute, or controversy between you and us (called
“Claims”).

Claims Covered
What Claims are subject to arbitration? All Claims relating 
to your account, a prior related account, or our relationship
are subject to arbitration, including Claims regarding the
application, enforceability, or interpretation of this Agreement
and this arbitration provision. All Claims are subject to arbi-
tration, no matter what legal theory they are based on or what
remedy (damages, or injunctive or declaratory relief) they
seek. This includes Claims based on contract, tort (including
intentional tort), fraud, agency, your or our negligence,
statutory or regulatory provisions, or any other sources of
law; Claims made as counterclaims, cross-claims, third-
party claims, interpleaders or otherwise; and Claims made
independently or with other claims. A party who initiates 
a proceeding in court may elect arbitration with respect to 
any Claim advanced in that proceeding by any other party.
Claims and remedies sought as part of a class action, private
attorney general or other representative action are subject to
arbitration on an individual (non-class, non-representative)
basis, and the arbitrator may award relief only on an individ-
ual (non-class, non-representative) basis.

Whose Claims are subject to arbitration? Not only ours and
yours, but also Claims made by or against anyone connected
with us or you or claiming through us or you, such as a 
co-applicant or authorized user of your account, an employee,
agent, representative, affiliated company, predecessor or
successor, heir, assignee, or trustee in bankruptcy.

What time frame applies to Claims subject to arbitration?
Claims arising in the past, present, or future, including Claims

7

8

9

72000K-0811

arising before the opening of your account, are subject to
arbitration.

Broadest interpretation. Any questions about whether Claims
are subject to arbitration shall be resolved by interpreting this
arbitration provision in the broadest way the law will allow it
to be enforced. This arbitration provision is governed by the
Federal Arbitration Act (the “FAA”).

What about Claims filed in Small Claims Court? Claims filed
in a small claims court are not subject to arbitration, so long
as the matter remains in such court and advances only an
individual (non-class, non-representative) Claim.

What about debt collections? We and anyone to whom we
assign your debt will not initiate an arbitration proceeding to
collect a debt from you unless you assert a Claim against us
or our assignee. We and any assignee may seek arbitration 
on an individual basis of any Claim asserted by you, whether
in arbitration or any proceeding, including in a proceeding to
collect a debt. You may seek arbitration on an individual basis
of any Claim asserted against you, including in a proceeding
to collect a debt.

How Arbitration Works

How does a party initiate arbitration? The party filing an
arbitration must choose one of the following two arbitration
firms and follow its rules and procedures for initiating and
pursuing an arbitration: American Arbitration Association or
JAMS. Any arbitration hearing that you attend will be held 
at a place chosen by the arbitration firm in the same city as
the U.S. District Court closest to your then current billing
address, or at some other place to which you and we agree in
writing. You may obtain copies of the current rules of each of
the arbitration firms and forms and instructions for initiating
an arbitration by contacting them as follows:

American Arbitration Association
800-778-7879 (toll-free)
Website: www.adr.org

JAMS
800-352-5267 (toll-free)
Website: www.jamsadr.com

At any time you or we may ask an appropriate court to
compel arbitration of Claims, or to stay the litigation of Claims
pending arbitration, even if such Claims are part of a lawsuit,
unless a trial has begun or a final judgment has been entered.

Even if a party fails to exercise these rights at any particular
time, or in connection with any particular Claims, that party
can still require arbitration at a later time or in connection
with any other Claims.

What procedures and law are applicable in arbitration? 
A single, neutral arbitrator will resolve Claims. The arbitrator
will be either a lawyer with at least ten years experience or a
retired or former judge, selected in accordance with the rules
of the arbitration firm. The arbitration will follow procedures
and rules of the arbitration firm in effect on the date the
arbitration is filed unless those procedures and rules are
inconsistent with this Agreement, in which case this Agree-
ment will prevail. Those procedures and rules may limit the
discovery available to you or us. The arbitrator will take
reasonable steps to protect customer account information
and other confidential information if requested to do so by
you or us. The arbitrator will apply applicable substantive law
consistent with the FAA and applicable statutes of limitations,
will honor claims of privilege recognized at law, and will have
the power to award to a party any damages or other relief
provided for under applicable law. You or we may choose to
have a hearing and be represented by counsel. The arbitrator
will make any award in writing and, if requested by you or us,
will provide a brief statement of the reasons for the award. An
award in arbitration shall determine the rights and obligations
between the named parties only, and only in respect of the
Claims in arbitration, and shall not have any bearing on the
rights and obligations of any other person, or on the resolu-
tion of any other dispute.

Who pays? Whoever files the arbitration pays the initial filing
fee. If we file, we pay; if you file, you pay, unless you get a 
fee waiver under the applicable rules of the arbitration firm. 
If you have paid the initial filing fee and you prevail, we will
reimburse you for that fee. If there is a hearing, we will pay
any fees of the arbitrator and arbitration firm for the first day
of that hearing. All other fees will be allocated as provided by
the rules of the arbitration firm and applicable law. However,
we will advance or reimburse your fees if the arbitration firm
or arbitrator determines there is good reason for requiring 
us to do so, or if you ask us and we determine there is good
reason for doing so. Each party will bear the expense of that
party’s attorneys, experts, and witnesses, and other expenses,
regardless of which party prevails, but a party may recover
any or all expenses from another party if the arbitrator,
applying applicable law, so determines.

Who can be a party? Claims must be brought in the name 
of an individual person or entity and must proceed on an
individual (non-class, non-representative) basis. The arbi-
trator will not award relief for or against anyone who is not a
party. If you or we require arbitration of a Claim, neither you,
we, nor any other person may pursue the Claim in arbitration
as a class action, private attorney general action or other
representative action, nor may such Claim be pursued on
your or our behalf in any litigation in any court. Claims,
including assigned Claims, of two or more persons may not
be joined or consolidated in the same arbitration. However,
applicants, co-applicants, authorized users on a single
account and/or related accounts, or corporate affiliates are
here considered as one person.

When is an arbitration award final? The arbitrator’s award 
is final and binding on the parties unless a party appeals it in
writing to the arbitration firm within fifteen days of notice of
the award. The appeal must request a new arbitration before 
a panel of three neutral arbitrators designated by the same
arbitration firm. The panel will consider all factual and legal
issues anew, follow the same rules that apply to a proceeding
using a single arbitrator, and make decisions based on the
vote of the majority. Costs will be allocated in the same way
they are allocated for arbitration before a single arbitrator. 
An award by a panel is final and binding on the parties after
fifteen days has passed. A final and binding award is subject
to judicial review and enforcement as provided by the FAA or
other applicable law.

Survival and Severability of Terms

This arbitration provision shall survive: (i) termination or
changes in the Agreement, the account, or the relationship
between you and us concerning the account; (ii) the bank-
ruptcy of any party; and (iii) any transfer, sale or assignment
of your account, or any amounts owed on your account, to
any other person or entity. If any portion of this arbitration
provision is deemed invalid or unenforceable, the entire
arbitration provision shall not remain in force. No portion of
this arbitration provision may be amended, severed or waived
absent a written agreement between you and us.

Governing Law and Enforcing our Rights

Governing Law. Federal law and the law of South Dakota,
where we are located, govern the terms and enforcement of
this Agreement.

10

11

12

72000K-0811

Enforcing this Agreement. We will not lose our rights under
this Agreement because we delay in enforcing them or fail to
enforce them.

Collection Costs. To the extent permitted by law, you are
liable to us for our legal costs if we refer collection of your
account to a lawyer who is not our salaried employee. These
costs may include reasonable attorneys’ fees. They may also
include costs and expenses of any legal action.

Assignment. We may assign any or all of our rights and
obligations under this Agreement to a third party.

For Further Information

Call us toll-free for further information. Call the toll-free
Customer Service telephone number shown on the billing
statement or on the back of your card. You can also call 
local or toll-free Directory Assistance to get our telephone
number.

Ken Stork

Citibank, N.A.
P.O. Box 6000
Sioux Falls, SD 57117

Your Billing Rights: Keep this Document for Future Use
This notice tells you about your rights and our responsibil-
ities under the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement
If you think there is an error on your statement, write to us at
the address for billing inquiries and correspondence shown
on the front of your statement.

In your letter, give us the following information:

• Account information: Your name and account number.
• Dollar amount: The dollar amount of the suspected error.
• Description of problem: If you think there is an error on
your bill, describe what you believe is wrong and why
you believe it is a mistake.

You must contact us:

• Within 60 days after the error appeared on your

statement.

• At least 3 business days before an automated payment is
scheduled, if you want to stop payment on the amount
you think is wrong.

You must notify us of any potential errors in writing. You 
may call us, but if you do we are not required to investigate
any potential errors and you may have to pay the amount in
question.

What Will Happen After We Receive Your Letter

When we receive your letter, we must do two things:

1. Within 30 days of receiving your letter, we must tell you
that we received your letter. We will also tell you if we
have already corrected the error.

2. Within 90 days of receiving your letter, we must either
correct the error or explain to you why we believe the
bill is correct.

While we investigate whether or not there has been 
an error:

• We cannot try to collect the amount in question, or

report you as delinquent on that amount.

• The charge in question may remain on your statement,
and we may continue to charge you interest on that
amount.

• While you do not have to pay the amount in question,
you are responsible for the remainder of your balance.

• We can apply any unpaid amount against your credit

limit.

After we finish our investigation, one of two things 
will happen:

• If we made a mistake: You will not have to pay the

amount in question or any interest or other fees related
to that amount.

• If we do not believe there was a mistake: You will have
to pay the amount in question, along with applicable
interest and fees. We will send you a statement of the
amount you owe and the date payment is due. We may
then report you as delinquent if you do not pay the
amount we think you owe.

If you receive our explanation but still believe your bill is
wrong, you must write to us within 10 days telling us that 
you still refuse to pay. If you do so, we cannot report you as
delinquent without also reporting that you are questioning
your bill. We must tell you the name of anyone to whom we
reported you as delinquent, and we must let those organiza-
tions know when the matter has been settled between us.

If we do not follow all of the rules above, you do not have to
pay the first $50 of the amount you question even if your bill
is correct.

Your Rights If You Are Dissatisfied With Your Credit
Card Purchases

If you are dissatisfied with the goods or services that you
have purchased with your credit card, and you have tried in
good faith to correct the problem with the merchant, you may
have the right not to pay the remaining amount due on the
purchase.

To use this right, all of the following must be true:

1. The purchase must have been made in your home state
or within 100 miles of your current mailing address, 
and the purchase price must have been more than $50.
(Note: Neither of these are necessary if your purchase
was based on an advertisement we mailed to you, or 
if we own the company that sold you the goods or
services.)

13

14

15

72000K-0811

2. You must have used your credit card for the purchase.
Purchases made with cash advances from an ATM or
with a check that accesses your credit card account do
not qualify.

3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied
with the purchase, contact us in writing at the address for
billing inquiries and correspondence shown on the front of
your statement.

While we investigate, the same rules apply to the disputed
amount as discussed above. After we finish our investigation,
we will tell you our decision. At that point, if we think you
owe an amount and you do not pay, we may report you 
as delinquent.

© 2011 Citibank, N.A.
72000K

8/11

16