HAPO COMMUNITY CREDIT UNION
VISA CREDIT CARD ACCOUNT AGREEMENT
Interest Rates and Charges
INTRODUCTORY PERCENTAGE RATE (APR)
FOR PURCHASE TRANSACTIONS
4.99%
Introductory APR for 6 months.
INITIAL ANNUAL PERCENTAGE RATE (APR)
FOR PURCHASE TRANSACTIONS
APR*
INITIAL ANNUAL PERCENTAGE RATE (APR)
FOR CASH TRANSACTIONS
APR*
INITIAL ANNUAL PERCENTAGE RATE (APR)
FOR BALANCE TRANSFERS
APR* unless eligible for lower promotional rate Balance Transfer
How to Avoid Paying Interest
You have a 25-day grace period in which to repay your balance for purchase transactions
before a FINANCE CHARGE will be imposed.
Paying Interest
Finance charges accrue on cash advances, balance transfers, and convenience checks from
the transaction date until they are paid in full.
Delinquency
You will be in default if your account becomes more than two months past due. On the first day
of the month following notice of default, your APR will be increased to 18.00%. Upon default,
if
six consecutive payments are made on time, the default rate will be removed and previous
APR will resume.
Billing Error Rights
For information about your right to dispute transactions, please refer to section 18 of the
Account Agreement
For Credit Card Tips from the Federal Reserve
To learn more about factors to consider when applying for or using a credit card, visit the
Board
website of the Federal Reserve Board at www.federalreserve.gov/creditcard
Method of Computing the Balance
Average Daily Balance Method
*
For qualifying new accounts, introductory rate is valid for all purchase transactions for 6 months from the date the account is
opened. When you open your account, the applicable APR is based on creditworthiness. After that, your APR will be calculated
by adding a margin to the Prime Rate* Your APR may vary with changes to an index which is the Prime Rate as published in The
Wall Street Journal. When you have an APR that varies with changes to the Prime Rate, we calculate your APR by adding
a
percentage (a "margin") to the Prime Rate. The margin will change semi-annually based on your credit score. Scores will be
obtained in January (for April interest rate changes), and July (for October rate changes) by Trans Union 2 Baldwin Place P.O.
Box 1000 Chester, PA 19016. The rate table shows which rates, if any, are variable rates.
Fees
Annual Membership Fee
NONE
Cash Advance Fee
NONE
Balance Transfer Fee
NONE
Late Payment Fee
$25.00 fee may be assessed for payments made later than the due date.
Over Limit Fee
NONE
Returned Payment Fee
$20.00 fee assessed for returned payments.
Foreign Transaction Fee
1% of transaction (made in/merchants located in foreign country)
I/We understand and agree to the terms and conditions and acknowledge that I/we have received a copy of the VISA disclosures.
SECURITY INTEREST. You grant the Credit Union a security interest under the Washington Uniform Commercial Code in any goods purchased
with your Card. You agree that all collateral you have given the Credit Union to secure other consumer loan obligations (except real estate), in the
past and in the future, will secure your obligations under this Agreement. In addition, by signing the credit card Application, you have given us a
security interest in all your shares and deposits, present and future, and all accounts (except Individual Retirement Accounts) with the Credit Union.
For Secured Card accounts, you have given us a specific pledge of your Credit Union shares up to 110% of the credit limit and we may prevent your
withdrawal of the pledged shares. You agree, upon default, the Credit Union may apply all that is secured to pay any amounts due under this
Agreement, without further notice to you.
Primary Applicant
Co-Applicant
HAPO COMMUNITY CREDIT UNION
VISA CREDIT CARD ACCOUNT AGREEMENT
1.
INTRODUCTION. This Agreement covers this VISA Credit Card account, issued by HAPO Community Credit Union ("Lender"). In this Agreement the
words "you," "your," "yours," "applicant," and "borrowers" mean any person who signs the application for this Account, any joint obligor, guarantor,
authorized user, or the person whose name is embossed on the Card. The word "Card" means any one or more credit cards issued under the Credit Union's
VISA programs. If you sign an application for this Account or sign or use any Card or PIN, or allow others to use the Card or PIN, you and they
will have accepted this Agreement just as if you and they signed it, and you and they, jointly and severally, will be bound by the following terms
and conditions which will govern this Account.
2.
YOU PROMISE TO PAY. You promise to pay us all such amounts, plus any FINANCE CHARGES, which arise from use of the Card or Account by
you or any other person, and to be jointly and severally liable with such a person, unless such other person does not have actual, implied, or apparent
authority for such use, and you received no benefit from the use.
3.
CREDIT LINE. This Agreement will constitute a revolving line of credit for an amount which will be the credit line under your Account. You may access
your credit line through Card purchase and/or cash transactions at participating merchants. We will advise you of the amount of your credit line. That
amount will be the maximum amount you may have outstanding at any one time. You agree not to attempt to obtain more credit than the amount of your
credit line. However, if you temporarily exceed your credit line, you agree to repay the excess immediately, even if we have not yet billed you. Obtaining
such credit does not increase your credit line. We retain the right to increase or decrease your credit line at any time for any reason. Any increase or reduction
on the limit of your credit line will be shown on your monthly statement or by separate notice. Your eligibility for this credit line is determined by our loan
policy and may be terminated at our sole discretion, without demand or notice. You may close your credit line at any time by sending us a signed, written
request. If you terminate this Agreement or if we terminate or suspend your credit privileges, the provisions of this Agreement and your liability hereunder
shall otherwise remain in full force and effect until you have paid us all sums due us under this Agreement.
4.
ACCOUNT ACCESS. Purchase Transactions and Cash Transactions. You must sign the Card to use it. Once you have signed the Card, you can use
it to purchase goods or services, wherever the Card is honored, up to the full amount of your credit line. You may use your Account to get cash advances
from us, other participating financial institutions, or automated teller machines (ATM). No purchase or cash transaction may exceed the available funds in
your Account. The Credit Union reserves the right to refuse any transaction that would exceed your credit limit, and/or daily purchase or cash limit.
Purchases are limited to 10 transactions a day. Cash transactions are limited to 3 transactions per day and cannot exceed $2,500 a day for Share Secured,
or $5,000 a day for Platinum accounts. ATM transactions cannot exceed $505 per single transaction.
5.
MINIMUM MONTHLY PAYMENT. You agree that you will pay each month not less than the minimum monthly payment on or before the scheduled
monthly due date. You may pay in full for all your purchase and cash transactions each month, or you may repay in monthly installments. The minimum
payment is calculated at 2% of your outstanding balance or $25.00, whichever is greater, plus any amounts past due and/or overlimit. If your outstanding
balance is less than $25, you agree to pay the balance in full. We can accept late payments or partial payments, or checks, drafts, and money orders marked
"payment in full," without prejudice to our rights under this Agreement, which are hereby explicitly reserved. Your minimum payment due will be applied
first to any outstanding FINANCE CHARGES and fees, then to lower rate balances, with any excess being applied to the balance with the highest APR.
6.
MONTHLY STATEMENTS. Each month we will provide you a statement showing purchase transactions, cash transactions, payments, and credits made
to your Account during the billing cycle, as well as your New Balance, any FINANCE CHARGE and any late charge or other charges. Your statement
also will identify the minimum monthly payment you must make for that billing period and the date it is due. You agree to retain for statement verification,
copies of transaction slips resulting from each purchase, each advance, and other transaction on your Account. Unless you notify us of a billing error as
described below, you accept your monthly statement as an accurate statement of your Account with us.
7.
Sec. Military Lending Disclosures. The following disclosures are provided and apply to the borrower who is a Covered Member as
described below.
a.
Borrower Certification of Active Duty. By requesting a Credit Card each borrower certifies to the Credit Union that borrower: (i) is
a
Covered member as a member of the Armed Forces who is currently serving on active duty (under a call or order not less than 30 days)
Active Guard or Reserve duty; and (ii) borrower is the Covered Member or is a dependent of the Covered Member. Borrower(s) authorize
the Credit Union to verify their status as a Covered Member or dependent by obtaining information from the database of the Department
of Defense or from a consumer report obtained from a consumer reporting agency.
b.
Military Annual Percentage Rate. Federal law provides important protections to members of the Armed Forces and their dependents
relating to extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her
dependent may not exceed an annual percentage rate of 36%. This rate must include, as applicable to the credit transaction or account:
the costs associated with credit insurance premiums; fees for ancillary products sold in connection with the credit transaction; any
application fee charged (other than certain application fees for a credit card account); and any participation fee charged (other than certain
participation fees for a credit card account).
C.
Payment Obligation. Your payment obligation under your Credit Card Account is set forth in Sec. 2 and 5 above in the Credit Card
Agreement.
d.
Security Interest. The Credit Union's security interest in all your Credit Union shares or deposits pursuant to the Credit Card Agreement
will not apply your Credit Card Account. A security interest in shares or deposits granted in connection with any other credit card account,
loan or line of credit does not secure the Credit Card Account identified above, in spite of any provision that collateral securing one loan
secures all of your other Credit Union obligations. However, if you establish a deposit or share account specifically in connection with your
Credit Card Account, funds deposited in that account after you establish the Credit Card Account are subject to our security interest as set
forth above in the Credit Card Agreement.
e. Credit Union Toll-Free Telephone Number -509-943-5676. Call this number for verbal information about the Military Annual
Percentage Rate and your payment obligation.
8.
PERIODIC RATE AND CORRESPONDING ANNUAL PERCENTAGE RATE. The FINANCE CHARGE imposed during the billing cycle will be
determined by multiplying the Average Daily Balance by the Monthly Periodic Rate. The ANNUAL PERCENTAGE RATE (APR) is divided by 12 to
produce the monthly rate. Your APR may vary with changes to an index which is the Prime Rate as published in The Wall Street Journal five business days
before the closing date shown on your billing statement. If The Wall Street Journal stops publishing the Prime Rate, we will select a similar reference rate
and inform you on your billing statement or through a separate notice. The rate table shows which rates, if any, are variable rates. The rate table lists the
margin for each variable rate and any minimum periodic rate and corresponding APR.
When you have an APR that varies with changes to the Prime Rate, we calculate your APR by adding a percentage (a "margin") to the Prime Rate. The
margin will be updated semi-annually based on your FICO credit score. FICO scores will be obtained in January (for April interest rate updates), and July
(for October rate updates) by Trans Union 2 Baldwin Place P.O. Box 1000 Chester, PA 19016. If we are unable to obtain a credit score for your account,
the rate will reflect that of a zero score. If this calculation results in a change to your APR because the Prime Rate or your credit score has changed, the
new rate will apply as of the first day of your billing cycle in which the update occurs. All accounts have a ceiling limit of 18.00% APR, and will not exceed
that amount at any given time.
Credit
Notice
Account Type
Score
Annual Percentage Rate
Daily Periodic
Required
Range
Rate
750-999
8.25
(Prime* + 5.00%)
0.68979%
700-749
11.00
(Prime* + 7.75%)
0.92074%
Low Rate
650-699
14.50
(Prime* + 11.25%)
1.21542%
Platinum
600-649
17.00
(Prime* + 13.75%)
1.42641%
000-599
18.00
(Prime* + 14.75%)
1.51093%
750-999
11.25
(Prime* + 8.00%)
0.94176%
700-749
14.00
(Prime* + 10.75%)
1.17327%
Platinum
650-699
17.50
(Prime* + 14.25)
1.46866%
Cash Back
600-649
18.00
(Prime* + 16.75%)
1.51093%
000-599
18.00
(Prime* + 16.75%)
1.51093%
750-999
10.50
(Prime* + 7.25%)
0.87871%
Signature
700-749
13.25
(Prime* + 10.00%)
1.11008%
VISA
650-699
16.75
(Prime* + 13.50%)
1.4053%
600-649
18.00
(Prime*+14.75%)
1.51093%
000-599
18.00
(Prime* + 14.75%)
1.51093%
Share Secured
N/A
18.00%
18.00%
1.51093%
Youth VISA
N/A
12.9%
12.9%
1.08061%
*Estimated variable APRs above are based on the 3.25% WSJ Prime Rate as of March 15, 2020
**Maximum rate 18.00%
In the event you are in default of this Agreement, your ANNUAL PERCENTAGE RATE will be 18.00% (1.51093% Periodic Rate). The ANNUAL
PERCENTAGE RATE will be increased on the first day of the second month following notice of default.
9.
FINANCE CHARGE CALCULATION: AVERAGE DAILY BALANCE METHOD. We calculate the Periodic FINANCE CHARGE on your
Account by applying the Periodic Rate to the "Average Daily Balance" of purchase and cash activity for your Account. To get the "Average Daily Balance"
we take the beginning purchase and cash balance of your Account each day, add any new purchase and cash transactions, and subtract any payments or
credits, unpaid FINANCE CHARGES and unpaid late charges. This gives us the daily balance. Then we add up all the daily balances for the billing cycle
and divide by the number of days in the billing cycle. This gives us the Average Daily balance for both purchase and cash transactions.
10.
CIRCUMSTANCES UNDER WHICH A FINANCE CHARGE WILL BE IMPOSED.
a.
Cash Transactions. A FINANCE CHARGE will be imposed on cash transactions from the date each cash transaction is made to the date paid. There
is no time period within which to pay to avoid a periodic FINANCE CHARGE on cash advances, and balance transfers.
b.
Purchases. You have a 25-day grace period in which to repay your balance for purchase transactions before a FINANCE CHARGE will be imposed.
A FINANCE CHARGE will be imposed on any balance remaining from purchase transactions not paid within the "grace period".
The total outstanding balance of purchases and cash transactions in the Account on the closing date of a billing cycle, including any FINANCE CHARGE
will be shown on the Periodic Statement for that billing cycle as the "New Balance."
11.
CONDITIONS UNDER WHICH OTHER CHARGES MAY BE IMPOSED. We may impose the following fees and charges on your Account:
a.
Late Charges. $25.00 fee may be assessed for payments made later than the due date.
b.
Returned Payment Charge. If any payment we receive from you is returned to us unpaid, we may impose a returned item fee of $20.00.
c.
Miscellaneous Photocopying. If you request a copy of a sales draft or monthly statement, we may charge your Account $2.00 per copy and $20.00
per hour. These charges cover the costs of locating, copying, and delivering the documents to you. If a request is related to a billing error and an error
is found, we will reverse any photocopying charges.
d.
ATM Fees. If you use an ATM to obtain a cash advance and the ATM is not operated by us, you may be charged an ATM surcharge by the ATM
operator or an ATM network utilized for such a transaction. The ATM surcharge may be charged to your Account if you complete the transaction.
e.
Attorney's Fees and Costs. If you default on any part of this Agreement, you agree to pay us all costs to collect your Account, including: court costs,
reasonable attorney fees, collection agency costs whether or not there is a lawsuit, incurred both before and after judgment; such collection agency
cost may be based on a percentage, not to exceed 30%, of the principal owed at the time of default; fees for bankruptcy proceedings, appeals, and any
post judgment collection services. The Credit Union may commence an action to enforce this Agreement in the county in which the Credit Union is
located, or where you reside, if you live outside the state of Washington.
f.
Replacement Charges. If a card is lost or damaged there will be a $5.00 replacement fee and $25.00 fee to rush standard processing of a card. A
replacement or rush fee will not be charged in the event the credit union is at fault.
12.
CONDITIONS OF CARD USE. The use of your Card and Account are subject to the following conditions:
a. Ownership of Cards. Any Card or other credit instrument or device which we supply to you is our property and must be returned to us, or to any
person whom we authorize to act as our agent, or to any person who is authorized to honor the Card, immediately according to instructions. The Card
may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your Card or Account to another person. You
may not use the Card for any illegal or unlawful transactions and we may decline to authorize any transaction that we believe poses an undue risk of
illegality or unlawfulness.
b. Honoring the Card. Neither we nor merchants authorized to honor the Card will be responsible for the failure or refusal to honor the Card or any
other credit instrument or device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your
Account in lieu of a cash refund.
c.
Currency Conversion. Purchase and cash advance transactions made in or with merchants located in foreign countries will be billed to you in U.S.
dollars. The currency conversion rate for international transactions as established by VISA International, Inc. is a rate selected by VISA from the
range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate VISA itself
receives, or the government-mandated rate in effect for the applicable central processing date, in each instance, plus a Foreign Transaction Fee of 1%
of the amount for any card transaction made in or with merchants located in a foreign country.
d. Notices and Payments. All notices will be sent to your address as shown in on your HAPO share account. You agree to advise us promptly if you
change your mailing address. We may, at our option, accept mailing address changes from the United States Postal Service, and update your VISA
account as well as your HAPO account based on these changes. All payments should be mailed to us at the remittance address shown on your monthly
statements. Payments received at that address will be credited to your Account as of the date received.
e. Personal Identification Number. We will issue you a Personal Identification Number ("PIN") for use with your Card at Automatic Teller Machines
("ATMs"). These numbers are issued to you for your security purposes. These numbers are confidential and should not be disclosed to third parties.
You are responsible for safekeeping your PIN. You agree not to disclose or otherwise make available your PIN to anyone not authorized to sign on
your Accounts. To keep your Account secure, please do not write your PIN on your Card or keep it in the same place as your Card.
13. DEFAULT. You will be in default under this Agreement if any of the following occur: (a) your account becomes more than two months past due; (b) you
become insolvent, bankrupt, or you die; (c) you violate any part of this Agreement, or any other agreement with us; or (d) if we reasonably deem ourselves
insecure on your credit line. Upon default, we may declare the entire unpaid balance immediately due and payable, and you agree to pay that amount plus
any attorney's fees and costs including collection agency costs incurred by us. We can delay enforcing any right under this Agreement without losing that
right or any other right.
14. CREDIT INFORMATION/FINANCIAL STATEMENTS. You authorize us to release information to others (e.g., credit bureaus, merchants, and other
financial institutions) regarding the status and history of your credit line. You agree to provide us, at any time we deem necessary, with a current financial
statement and updated credit information upon request. We may investigate your credit as needed through a credit reporting agency.
15.
LOSS OR THEFT OF VISA CREDIT CARD. You agree to notify us immediately of the loss, theft, or use without your permission, of any Card or other
credit instrument or device which we supply to you. Call us at 800-449-7728, or write to: VISA Department, PO Box 31216, Tampa, FL 33631-3281.
16.
Rewards Programs Cash Back Rewards ('Rewards') accrue at a rate of 2.00% on net retail purchase transactions (qualifying purchases less credits,
returns, and adjustments) charged to the card. Balance Transfers, cash advances, other cash transactions, fees, interest, and unauthorized/fraudulent
transactions, and manufactured spending (i.e. gift cards) do not earn Rewards. Rewards accruals are calculated at the end of each billing cycle, and will
appear on your account's monthly statement. Payouts are based on the billing cycle. Reward accruals are unlimited, must earn a minimum of $15.00 to
qualify for payout. Rewards are paid annually in November, or as requested on demand for prior billing cycles. Payouts are paused during the month of
October to prepare for the annual payouts. If your account is in arrears, closed, or used fraudulently to earn Rewards, all Rewards will be forfeited. Rewards
cannot be transferred or combined. Fraudulent use of the card or manufactured spending to earn/redeem points will result in an automatic card closure
without payout. HAPO shall determine which purchases qualify, program subject to change at any time.
Double Reward Points-New Signature Travel Visa 2.5 points per dollar applies to the first $12,000 in purchase transactions within 365 days of account
opening. Points accrue at the standard rate of 1.25 per dollar 365 days after the account open date, OR after spending $12,000 in purchase transactions;
whichever is sooner. Points do not accrue on cash advance transactions or balance transfers. Points expire 5 years from the date of accrual. Points to
Cash Signature Travel Rewards cards are eligible to redeem points for Cash. Cash is redeemable in increments of $25.00. Just log in to HAPO Rewards.
Point per cash value is $0.01. Points are eligible for cash redemption a maximum of 4 times a year, not to exceed one redemption a month. Points must be
redeemed prior to expiration; all points expire in December of the 5th year.
17. AMENDMENTS. We have the right to change any terms and conditions of this Agreement, subject to applicable laws, at any time.
18. GOVERNING LAW. This Agreement and your account will be governed by federal law, as well as the law of Washington State, and will apply no matter
where you live or use this account.
19.
YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE. This notice tells you about your rights and our responsibilities under the
Fair Credit Billing Act.
What to do if you find a mistake on your statement. If you think there is an error on your statement, write us at: VISA Department, PO Box 31216,
Tampa, FL 33631-3281. In your letter, give us the following information:
Account information: Your name and account number.
Dollar amount: The dollar amount of the suspected error.
Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.
You must contact us:
Within 60 days after the error appeared on your statement.
At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.
You must notify us of any potential errors in writing. You may call us, but we are not required to investigate any potential errors and you may have to pay
the amount in question.
What will happen after we receive your letter. When we receive your letter, we must do two things:
1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error.
2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct.
While we investigate whether or not there has been an error:
We cannot try to collect the amount in question, or report you as delinquent on that amount.
The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen:
If we made a mistake: You will not have to pay the amount in question or any FINANCE CHARGE or other fees related to that amount.
If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable FINANCE CHARGES and fees.
We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the
amount we think you owe.
If
you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so,
we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported
you as delinquent, and we must let those organizations know when the matter has been settled between us.
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.
Your rights if you are dissatisfied with your credit card purchases. If you are dissatisfied with the goods or services that you have purchased with your credit
card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.
To use this right, all of the following must be true:
1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been
more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that
sold you the goods or services.)
2.
You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card
account do not qualify.
3. You must not yet have fully paid for the purchase.
While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At
that point, if we think you owe an amount and you do not pay, we may report you as delinquent.
January 2021
HAPO
COMMUNITY CREDIT UNION
Your Guide to Benefit describes the benefit in effect as of 4/1/16. Benefit information in this guide replaces
any prior benefit information you may have received. Please read and retain for your records. Your eligibility
is determined by your financial institution.
YOUR GUIDE TO CARD BENEFIT
Visa Card
Auto Rental Collision Damage Waiver
For more information about the benefit described in this guide, call the Benefit Administrator at 1-800-
3488472, or call collect outside the U.S. at 804-673-1164.
For questions about your account, balance, or rewards points please call the customer service number on
your Visa card statement.
Benefit Information
What is the Auto Rental Collision Damage Waiver ("Auto Rental CDW") benefit?
The Auto Rental Collision Damage Waiver ("Auto Rental CDW") benefit offers insurance coverage for automobile
rentals made with your Visa card. The benefit provides reimbursement (subject to the terms and conditions in this
guide) for damage due to collision or theft up to the actual cash value of most rental vehicles.
Who is eligible for this benefit?
You are eligible only if you are a valid cardholder whose name is embossed on an eligible Visa card issued in the
United States. Only you as the primary renter of the vehicle and any additional drivers permitted by the auto rental
agreement are covered.
What losses are covered?
The benefit provides reimbursement up to the actual cash value of the vehicle as it was originally manufactured. Most
private passenger automobiles, minivans, and sport utility vehicles are eligible, but some restrictions may apply.
Please contact the Benefit Administrator to inquire about a specific vehicle.
Covered losses include:
Physical damage and/or theft of the covered rental vehicle
Valid loss-of-use charges imposed and substantiated by the auto rental company
Reasonable and customary towing charges, due to covered theft or damage, to the nearest qualified repair
facility
Please Note: This benefit only covers vehicle rental periods that neither exceed nor are intended to exceed fifteen
(15) consecutive days within your country of residence or thirty-one (31) consecutive days outside your country of
residence.
How does this coverage work with other insurance?
Within your country of residence, this benefit supplements, and applies excess of, any valid and collectible insurance
or reimbursement from any source. This means that, subject to the terms and conditions of this benefit, Auto Rental
CDW applies to eligible theft or damage or expenses that are not covered by insurance or reimbursement.
If you do not have personal automobile insurance or any other insurance covering this theft or damage, this
benefit reimburses you for the covered theft or damage as well as valid administrative and loss-of-use charges
imposed by the auto rental company and reasonable towing charges that occur while you are responsible for the
rental vehicle.
Optional Benefits - 2014 Disclosure Copy
If you do have personal automobile insurance or other insurance covering this theft or damage, the Auto Rental
CDW benefit reimburses you for the deductible portion of your personal automobile insurance and any unreimbursed
portion of valid administrative and loss-of-use charges imposed by the auto rental company, as well as reasonable
towing charges resulting from covered theft or damage of the rental vehicle while it is your responsibility.
What types of rental vehicles are not covered?
The following vehicles are not covered by Auto Rental CDW: expensive, exotic, and antique automobiles; cargo vans;
certain vans; vehicles that have an open cargo bed; trucks; motorcycles, mopeds, and motorbikes; limousines; and
recreational vehicles.
Examples of excluded expensive or exotic automobiles include: the Aston Martin, Bentley, Bricklin,
Daimler, DeLorean, Excalibur, Ferrari, Jensen, Lamborghini, Lotus, Maserati, Porsche, and Rolls Royce.
However, selected models of BMW, Mercedes-Benz, Cadillac, and Lincoln are covered.
An antique automobile is defined as any vehicle over twenty (20) years old or any vehicle that has not been
manufactured for ten (10) years or more.
Vans are not covered, with the exception of those manufactured and designed specifically as small group
transportation vehicles (for a maximum of nine (9) people including the driver).
For questions about a specific vehicle, call the Benefit Administrator at 1-800-348-8472. If you are outside the
United States, call collect at 804-673-1164.
What else is not covered?
Any obligation you assume under any agreement (other than the deductible under your personal auto policy)
Any violation of the auto rental agreement or this benefit
Injury of anyone or damage to anything inside or outside the rental vehicle
Loss or theft of personal belongings
Personal liability
Expenses assumed, waived, or paid by the auto rental company or its insurer
Cost of any insurance or collision damage waiver offered by or purchased through the auto rental company
Depreciation of the rental vehicle caused by the incident including, but not limited to "diminished value"
Expenses reimbursable by your insurer, employer, or employer's insurance
Theft or damage due to intentional acts, or due to the driver(s) being under the influence of alcohol,
intoxicants, or drugs, or due to contraband or illegal activities
Wear and tear, gradual deterioration, or mechanical breakdown
Items not installed by the original manufacturer
Damage due to off-road operation of the rental vehicle
Theft or damage due to hostility of any kind (including, but not limited to, war, invasion, rebellion, insurrection,
or terrorist activities)
Confiscation by authorities
Vehicles that do not meet the definition of covered vehicles
Rental periods that either exceed or are intended to exceed fifteen (15) consecutive days within your country
of residence or thirty-one (31) consecutive days outside your country of residence
Leases and mini leases Theft or damage as a result of the authorized driver's and/or cardholder's lack of
reasonable care in protecting the rental vehicle before and/or after theft or damage occurs (for example,
leaving the vehicle running and unattended)
Theft or damage reported more than forty-five (45) days* from the date of the incident
Theft or damage for which a claim form has not been received within ninety (90) days* from the date of the
incident
Theft or damage for which all required documentation has not been received within three hundred and
sixtyfive (365) days from the date of the incident
Theft or damage from rental transactions that originated in Israel, Jamaica, the Republic of Ireland, or
Northern Ireland
Where am I covered?
This benefit is available in the United States and most foreign countries. However, no benefit is provided for motor
vehicles rented in Israel, Jamaica, the Republic of Ireland, or Northern Ireland. Additionally, this benefit is not
Optional Benefits - 2014 Disclosure Copy
available where precluded by law or in violation of the territory terms of the auto rental agreement or prohibited by
individual merchants. Because regulations vary outside the United States, it is recommended you check with
your auto rental company and the Benefit Administrator before you travel to make sure Auto Rental CDW will
apply.
This benefit is in effect while the rental vehicle remains in your control or in the control of an authorized driver
permitted to operate the rental vehicle in accordance with the rental agreement between you and the auto rental
company. This benefit terminates when the auto rental company re-assumes control of the rental vehicle.
How do I make sure my Auto Rental CDW benefit is in effect?
To be sure you are covered, take the following steps when you rent a vehicle:
1. Initiate and complete the entire rental transaction with your eligible Visa card.
2. Decline the auto rental company's collision damage waiver (CDW/LDW) option or similar provision.
Helpful tips:
Be sure to check the rental vehicle for prior damage before leaving the rental lot.
Review the auto rental agreement carefully to make sure you are declining CDW/LDW and are familiar with
the terms and conditions of the auto rental agreement.
What if the auto rental company insists that I purchase the auto rental company's auto insurance or collision
damage waiver?
Call the Benefit Administrator for help at 1-800-348-8472. If you are outside the United States, call collect at
804673-1164.
Filing an Auto Rental CDW Claim
What do I do if I have an accident or the rental vehicle is stolen?
Immediately call the Benefit Administrator at 1-800-348-8472 to report the theft or damage regardless of whether your
liability has been established. If you are outside the United States, call collect at 804-673-1164. The Benefit
Administrator will answer any questions you or the auto rental company may have and will send you a claim form.
When should I report an incident?
You should report theft or damage as soon as possible, but no later than forty-five (45) days* from the date of
the incident. The Benefit Administrator reserves the right to deny any claim that contains charges that would not
have been included had the Benefit Administrator been notified before those expenses were incurred, so you are
advised to notify the Benefit Administrator immediately after any incident.
Please Note: You must make every reasonable effort to protect the rental vehicle from theft or damage. As the
cardholder you are responsible for reporting your claim to the Benefit Administrator immediately. Reporting an
incident to someone other than the Benefit Administrator will not fulfill this obligation.
What do I need from the auto rental company in order to file a claim?
At the time of the theft or damage, or when you return the rental vehicle, immediately ask the auto rental company for:
A copy of the accident report form and claim document, which should indicate the costs you are responsible
for and any amounts that have been paid toward the claim
A copy of the initial and final auto rental agreement(s)
A copy of the repair estimate and itemized repair bill
Two (2) photographs of the damaged vehicle, if available
A police report, if obtainable
How do I file a claim?
Submit the documents gathered from the auto rental company (listed above) along with the following additional
documents to the Benefit Administrator:
Optional Benefits - 2014 Disclosure Copy
The completed and signed Auto Rental CDW claim form. Please Note: Your completed claim form must be
postmarked within ninety (90) days* of the date of the theft or damage, even if all other required
documentation is not yet available, or your claim may be denied.
A copy of your receipt or monthly billing statement as proof that the entire vehicle rental was charged and paid
for with your eligible Visa card. A statement from your insurance carrier (and/or your employer or employer's
insurance carrier, if applicable) or other reimbursement showing the costs for which you are responsible and
any amounts that have been paid toward the claim. Or, if you have no applicable insurance or reimbursement,
a notarized statement of no insurance or reimbursement is required.
A copy of your primary insurance policy's Declarations Page to confirm your deductible. "Declarations Page"
means the document(s) in your insurance policy that lists names, coverages, limits, effective dates and
deductibles.
Any other documentation deemed necessary by the Benefit Administrator to substantiate the claim.
Please Note: All remaining documents must be postmarked within three hundred and sixty-five (365) days of the date
of theft or damage. If you have difficulty obtaining the required documents within ninety (90) days* of the date of theft
or damage, submit the claim form with available documentation.
For faster filing, or to learn more about Auto Rental CDW, visit www.eclaimsline.com
Do I have to do anything else?
Usually there is nothing else you need to do. Typically, claims will be finalized within fifteen (15) days after the Auto
Rental CDW Benefit Administrator has received all documentation necessary to fully substantiate your claim.
After the Benefit Administrator has paid your claim, all your rights and remedies against any party in respect of this
theft or damage will be transferred to the Benefit Administrator to the extent of the cost of payment made to you. You
must give the Benefit Administrator all assistance as may reasonably be required to secure all rights and remedies.
* Not applicable to residents of certain states.
ADDITIONAL PROVISIONS FOR AUTO RENTAL CDW
You must make every effort that would be made by a reasonable and prudent person to protect the rental vehicle
from theft or damage. This provision will not be unreasonably applied to avoid claims.
If you make any claim knowing it to be false or fraudulent in any respect including, but not limited to, the cost of repair
services, no coverage shall exist for such claim and your benefits may be canceled. Each cardholder agrees that
representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in any
case of fraud, intentional concealment, or misrepresentation of material fact.
Once you report an occurrence, a claim file will be opened and shall remain open for six (6) months from the date of
the incident/occurrence. No payment will be made on a claim that is not completely substantiated in the manner
required by the Benefit Administrator within twelve (12) months of the date of the incident/occurrence.
No legal action for a claim may be brought against the Provider until sixty (60) days after the Provider receives Proof
of Loss. After the expiration of three (3) years from the time written Proof of Loss was to be provided, no action shall
be brought to recover on this benefit. Further, no legal action may be brought against the Provider unless all the
terms of this Guide to Benefit have been complied with fully.
This benefit is provided to eligible Visa cardholders at no additional cost. The terms and conditions contained in this
Guide to Benefit may be modified by subsequent endorsements. Modifications to the terms and conditions may be
provided via additional Guide to Benefit mailings, statement inserts, or statement messages. The benefit described
in
this Guide to Benefit will not apply to Visa cardholders whose accounts have been suspended or canceled.
Termination dates may vary by financial institution. Your financial institution can cancel or non-renew the benefit, and
if they do, they will notify you at least thirty (30) days in advance. This information is a description of the benefit
provided to you as a Visa cardholder. Indemnity Insurance Company of North America ("Provider") is the underwriter
of this benefit and is solely responsible for its administration and claims. The Benefit Administrator provides services
on behalf of the Provider.
FORM #VARCDW - 2013 (Stand 04/16)
ARCDW-O
Optional Benefits - 2014 Disclosure Copy
For more information about the benefit described in this guide, call the Benefit Administrator at 1-800-
3488472, or call collect outside the U.S. at 804-673-1164.
2016 Visa. All Rights Reserved.
HAPO COMMUNITY CREDIT UNION
MASTER DISCLOSURE FOR ALL TRAVEL INSURANCE PROVISIONS
WORLDWIDE AUTOMATIC TRAVEL ACCIDENT & BAGGAGE DELAY INSURANCE
THE PLAN: As an HAPO Community Credit Union Cardholder, you, your spouse or domestic partner and unmarried dependent children will be automatically insured
against accidental loss of life, limb, sight, speech or hearing while riding as a passenger in, entering or exiting any licensed common carrier, provided the entire cost
of the passenger fare(s), less redeemable certificates, vouchers or coupons, has been charged to your Visa Platinum account. If the entire cost of the passenger
fare has been charged to your Visa Platinum account prior to departure for the airport, terminal or station, coverage is also provided for common carrier travel
(including taxi, bus, train or airport limousine); immediately, a) preceding your departure, directly to the airport, terminal or station b) while at the airport, terminal or
station, and c) immediately following your arrival at the airport, terminal or station of your destination. If the entire cost of the passenger fare has not been charged
prior to your arrival at the airport, terminal or station, coverage begins at the time the entire cost of the travel passenger fare is charged to your account. Common
carrier means any land, water or air conveyance operated by those whose occupation or business is the transportation of persons without discrimination and for
hire. This coverage does not include Commutation which is defined as travel between the Insured Person's residence and regular place of employment.
IMPORTANT DEFINITIONS: Accident or Accidental means a sudden, unforeseen, and unexpected event happening by chance. Dependent Child(ren) means those
children, including adopted children and children placed for adoption, who are primarily dependent upon the Insured Person for maintenance and support and who
are: 1) under the age of twenty-five (25) and reside with the Insured Person: or 2) beyond the age of twenty-five (25), permanently mentally or physically challenged,
and incapable of self-support; or 3) under the age of twenty-five (25) and classified as a full-time student at an institute of higher learning. Domestic Partner means
a
person designated in writing by the primary insured person, who is at least eighteen (18) years of age, and who during the past twelve (12) months: 1) has been
in a committed relationship with the primary insured person; and 2) has been the primary insured person's sole spousal equivalent; and 3) has resided in the same
household as the primary insured person; and 4) has been jointly responsible with the primary insured person for each other's financial obligations, and who intends
to continue the relationship above indefinitely.
THE BENEFITS: The full Benefit Amount of $1,000,000 for cardholder, $500,000 for spouse, $50,000 for each dependent child is payable for accidental loss of life,
two or more members, sight of both eyes, speech and hearing or any combination thereof. One half of the Benefit Amount is payable for accidental loss of:
one member, sight of one eye, speech or hearing. "Member" means hand or foot. One quarter of the Benefit Amount is payable for the accidental loss of the thumb
and index finger of the same hand. "Loss" means, with respect to a hand, complete severance through or above the knuckle joints of at least 4 fingers on the same
hand; with respect to a foot, complete severance through or above the ankle joint. The Company will consider it a loss of hand or foot even if they are later reattached.
"Benefit Amount" means the Loss amount applicable at the time the entire cost of the passenger fare is charged to a Visa Platinum account. The loss must occur
within one year of the accident. The Company will pay the single largest applicable Benefit Amount. In no event will duplicate request forms or multiple charge cards
obligate the Company in excess of the stated Benefit Amounts for any one loss sustained by any one individual insured as the result of any one accident. In the
event of multiple accidental deaths per account arising from any one accident, the Company's liability for all such losses will be subject to a maximum limit of
insurance equal to three times the Benefit Amount for loss of life. Benefits will be proportionately divided among the Insured Persons up to the maximum limit of
insurance.
BENEFIT AMOUNTS
Travel Accident Benefit
$500,000 Baggage Delay
$
300
BAGGAGE DELAY: We will reimburse the Insured Person up to the Daily Benefit Amount of $100 per day for 3 days in the event of a Baggage Delay. Our payment
is limited to expenses incurred for the emergency purchase of essential items needed by the Insured Person while on a covered trip and at a destination other than
the Insured Person's primary residence. Essential items not covered by Baggage Delay include, but are not limited to: 1) contact lenses, eyeglasses or hearing
aids; 2)artificial teeth, dental bridges or prosthetic devices; 3)tickets, documents, money, securities, checks, travelers checks and valuable papers; 4)business
samples. The Baggage Delay Benefit Amount is excess over any other insurance (including homeowners) or indemnity (including any reimbursements by the airline,
cruise line, railroad, station authority, occupancy provider) available to the Insured Person. Baggage Delay means a delay or misdirection of the Insured Person's
Baggage by a Common Carrier for more than four (4) hours from the time the Insured Person arrives at the destination on the Insured Person's ticket.
ELIGIBILITY: This travel insurance plan is provided to HAPO Community Credit Union cardholders automatically when the entire cost of the passenger fare(s) are
charged to a Visa Platinum account while the insurance is effective. It is not necessary for you to notify HAPO Community Credit Union, the administrator or the
Company when tickets are purchased.
THE COST: This travel insurance plan is provided at no additional cost to eligible cardholders.
BENEFICIARY: The Loss of Life benefit will be paid to the beneficiary designated by the insured. If no such designation has been made, that benefit will be paid
to
the first surviving beneficiary in the following order: a) the Insured's spouse, b) the Insured's children, c) the Insured's parents, d) the Insured's brothers and sisters,
e) the Insured's estate. All other indemnities will be paid to the Insured.
EXCLUSIONS: This insurance does not cover loss resulting from: 1) an Insured's emotional trauma, mental or physical illness, disease, pregnancy, childbirth or
miscarriage, bacterial or viral infection (except bacterial infection caused by an accident or from accidental consumption of a substance contaminated by bacteria),
or bodily malfunctions; 2) suicide, attempted suicide or intentionally self-inflicted injuries; 3) declared or undeclared war, but war does not include acts of terrorism;
4) travel between the Insured Person's residence and regular place of employment. This insurance also does not apply to an accident occurring while an Insured is
in, entering, or exiting any aircraft owned, leased, or operated by HAPO Community Credit Union; or any aircraft while acting or training as a pilot or crew member,
but this exclusion does not apply to passengers who temporarily perform pilot or crew functions in a life threatening emergency.
CLAIM NOTICE: Written claim notice must be given to the Company within 20 days after the occurrence of any loss covered by this policy or as soon as reasonably
possible. Failure to give notice within 20 days will not invalidate or reduce any otherwise valid claim if notice is given as soon as reasonably possible.
CLAIM FORMS: When the Company receives notice of a claim, the Company will send you forms for giving proof of loss to us within 15 days. If you do not receive
the forms, you should send the Company a written description of the loss.
Optional Benefits - 2014 Disclosure Copy
CLAIM PROOF OF LOSS: Complete proof of loss must be given to us within 90 days after the date of loss, or as soon as reasonably possible. Failure to give
complete proof of loss within these time frames will not invalidate any otherwise valid claim if notice is given as soon as reasonably possible and in no event later
than 1 year after the deadline to submit complete proof of loss. CLAIM PAYMENT: For all benefits, the Company will pay you or your beneficiary the applicable
benefit amount within 60 days after complete proof of loss is received and if you, the Policyholder and/or the beneficiary have complied with all the terms of this
policy.
EFFECTIVE DATE: This insurance is effective the date you first become an eligible insured and will cease on the date the master policy terminates (in which case
you will be notified by the Policyholder), or on the date you no longer qualify as an eligible Insured, or on the expiration date of the applicable coverage period for
the Insured, whichever occurs first.
The coverage period will not exceed thirty-one (31) consecutive days, or forty-five (45) consecutive days if the Insured is an employee of an organization which has
provided an Account card to the Insured for business use.
As a handy reference guide, please read this and keep in a safe place with your other insurance documents. This description of coverage is not a contract of
insurance but is simply an informative statement of the principal provisions of the insurance while in effect. Complete provisions pertaining to this plan of Insurance
are contained in the master policy on file with the Policyholder: Financial Customer Insurance Trust. If this plan does not conform to your state statues, it will be
amended to comply with such laws. IF a statement in this description of coverage and any provision in the policy differ, the policy will govern.
Answers to specific questions can be obtained by writing the Plan Administrator. To make a claim please contact the Plan Administrator.
Plan Underwritten By
Federal Insurance Company
A member insurer of the
Chubb Group of Insurance Companies
15 Mountain View Road, P.O. Box 1615
Warren, NJ 07061-1615
Plan Administrator
The Direct Marketing Group, Inc.
9931 South 136th Street
Suite 100
Omaha, NE 68138
1-800-337-2632
Optional Benefits - 2014 Disclosure Copy