YOUR GUIDE TO CARD BENEFIT

Travel and  
Emergency  
Assistance Services

Your Guide to Benefit 
describes the benefit in  
effect as of 4/1/14. 
Benefit information in this 
guide replaces any prior benefit 
information you may have 
received. Please read and retain 
for your records. Your eligibility 
is determined by your financial 
institution.

For more information  
about the benefit 
described in this guide, call 
the Benefit Administrator 
at 1-800-992-6029,  
or call collect outside the  
U.S. at 804-673-1675.

For questions about your account, balance, or rewards points please call the customer service number on 
your Visa card statement.

Benefit Information
What is this benefit?

This benefit offers services designed to help you in case of an emergency while traveling. The Benefit 
Administrator can connect you with the appropriate local emergency and assistance resources available 
when you are away from home, 24 hours a day, 365 days a year. (Please keep in mind that, due to occasional 
issues such as distance, location, or time, neither the Benefit Administrator nor its service providers can be 
responsible for the availability, use, cost, or results of any medical, legal, transportation, or other services.)

Who is eligible for this benefit?

You are eligible if you are a valid cardholder of an eligible Visa card issued in the United States. Your spouse 
and children [provided children are dependents under twenty-two (22) years old] may all benefit from 
these special services.

How do I use these services when I need them?

Simply call the toll-free, 24-hour Benefit Administrator line at 1-800-992-6029. If you 
are outside the United States, call collect at 804-673-1675.

Is there a charge for these services?

No. Travel and Emergency Assistance Services are available to eligible Visa cardholders at no  
additional charge.

Please Note: Travel and Emergency Assistance Services provide assistance and referral only.  
You are responsible for the cost of any actual medical, legal, transportation, cash advance, or  
other services or goods provided.

What are the specific services and how can they help me?

  Emergency Message Service can record 

  Legal Referral Assistance can arrange contact 

and relay emergency messages for travelers, 
their immediate family members, or business 
associates. Please Note: The Benefit 
Administrator will use reasonable efforts to 
relay emergency messages in accordance with 
benefit guidelines and limitations, but cannot 
take responsibility for the failure to transmit any 
message successfully.

  Medical Referral Assistance provides medical 
referral, monitoring, and follow-up. The Benefit 
Administrator can give you names of local English-
speaking doctors, dentists, and hospitals; assign 
a doctor to consult by phone with local medical 
personnel, if necessary, to monitor your condition; 
keep in contact with your family, and provide 
continuing liaison; and help you arrange medical 
payments from your Visa or personal account. 
Please Note: All costs are your responsibility.

with English-speaking attorneys and U.S. 
embassies and consulates if you’re detained 
by local authorities, have a car accident, or 
need legal assistance. In addition, the Benefit 
Administrator can coordinate bail payment from 
your Visa or personal account. The Benefit 
Administrator can also follow up to make sure bail 
has been properly handled. Please Note: All costs 
are your responsibility.

  Emergency Transportation Assistance can 

help you make all the necessary arrangements for 
emergency transportation home or to the nearest 
medical facility. This includes arranging to bring 
your business associates home and helping you 
stay in contact with family members or employers 
during the emergency. In the case of a death, the 
Benefit Administrator can make arrangements to 
repatriate the remains. Please Note: All costs are 
your responsibility.

Continued on page 2 

Travel and Emergency Assistance Services, continued

  Emergency Ticket Replacement helps you 

  Prescription Assistance and Valuable 

through your carrier’s lost ticket reimbursement 
process and assists in the delivery of a 
replacement ticket to you should you lose 
your ticket. Please Note: All costs are your 
responsibility.

  Lost Luggage Locator Service can help you 

through the common carrier’s claim procedures 
or can arrange shipment of replacement items if 
an airline or common carrier loses your checked 
luggage. The Benefit Administrator can also 
arrange a cash advance with your issuing bank. 
Please Note: You are responsible for the cost of 
any replacement items shipped to you.

  Emergency Translation Service provides 

telephone assistance in all major languages and 
helps find local interpreters, if available, when you 
need more extensive assistance. Please Note: 
All costs are your responsibility.

Document Delivery Arrangements can help 
you fill or replace prescriptions, subject to local 
laws, and can arrange pickup and delivery of 
prescriptions filled for you at local pharmacies. 
It can also help transport critical documents that 
you may have left at your home or elsewhere. 
Please Note: All costs are your responsibility.
  Pre-Trip Assistance can give you information 
on your destination before you leave—such 
as ATM locations, currency exchange rates, 
weather reports, health precautions, necessary 
immunizations, and required passport visas.

ADDITIONAL PROVISIONS FOR TRAVEL AND EMERGENCY ASSISTANCE SERVICES 

The benefit described in this Guide to Benefit will not apply to Visa cardholders whose accounts have been 
suspended or canceled. The terms and conditions contained in this Guide to Benefit may be modified by 
subsequent endorsements. Modifications to the terms and conditions may be provided via additional Guide to 
Benefit mailings, statement inserts, or statement messages.
FORM #VTEAS – 2013 (Stand 04/14) 

TEAS-O

For more information about the benefit described 
in this guide, call the Benefit Administrator at 
1-800-992-6029, or call collect 
outside the U.S. at 804-673-1675.

2

visa.com

© 2006–2013 Visa. All Rights Reserved.