Genesis Credit® Account Agreement

F03-X212-4

Dear Accountholder: 
This Agreement, as defined below, is your contract for your Account and: 
• Covers the terms that govern the use of your Genesis Credit Account;
• Outlines both your responsibilities and ours;
• Includes certain disclosures required by the Federal Truth in Lending

Act;

• Includes certain disclosures required by the Federal Military Lending

Act;

• Includes an Arbitration of Disputes Provision that will substantially

affect your rights unless you reject it, and;

• Contains important information about your Account.

We  encourage  you  to  read  the  Agreement  and  keep  it  for  your  records. 
Please  feel  free  to  call  us  with  any  questions  you  may  have.  We  look 
forward to serving you.

This Agreement begins on the earlier of (1) the date we approve your Application, or (2) the first date 
that we extend Credit to you on your Account, as evidenced by a signed sales slip or other evidence 
of indebtedness. 

DEFINITIONS 

To simplify this Agreement for you, the definitions listed below will apply throughout, both in this 
Agreement and in your monthly statements. In addition, the words you, your, and yours refer to the 
Accountholder(s) who hold(s) the Account Number and is responsible for the Account, each of whom 
is individually and jointly obligated under this Agreement. The words we, us, and our refer to The Bank 
of Missouri. 
Account: Genesis Credit Account for which you were issued an Account Number and that is subject 
to all of the terms and conditions of this Agreement. 
Account Number: The Account Number we issue that you may use to make Purchases from Retailer. 
Use of your Account Number to obtain Credit will be considered a use of the Account. 
Accountholder:The  person  to  whom  an  Account  Number  is  issued,  or  who  has  agreed  to  pay 
obligations arising from an Account Number issued to another person. 
Agreement: Your contract with us for your Account, which is composed of your Application, and 
the Account opening disclosures and this Account Agreement. Any sales slip or other evidence of 
indebtedness on your Account is incorporated into and made part of this Agreement. 
Application: The form with information that you submitted to apply for your Account, including your 
signature (in any form – wet signed, electronic, or digital), and any acceptance certificate or other 
request that you signed or otherwise submitted to obtain this Account. 
Billing Cycle: The time interval covered by a monthly statement. Each Billing Cycle is approximately 
30 days in length. 
Card: Any branded Card we issue that you may use to purchase goods or services from Retailer. Use 
of your Card to obtain Credit will be considered use of the Account. 
Closing Date: The date of the last day of a Billing Cycle. 
Covered Borrower: Certain members of the Armed Forces and their dependents who are protected 
by the Military Lending Act.
Credit: The credit extension you receive under this Agreement. 
Credit Limit: The maximum amount of Credit available to you on your Account. Your Account Credit 
Limit will be disclosed to you on the monthly statements. 
New Balance: The total outstanding Account balance on the Closing Date specified in your monthly 
statement. 
Previous Balance: The balance of your Account at the beginning of a Billing Cycle. This will be the 
same as the “New Balance” shown on the previous monthly statement. 
Purchase: An extension of Credit to your Account for the purpose of purchasing goods or services 
from Retailer. 
Purchase  Balance:  The  total  outstanding  balance  of  Purchases  and  interest  charges,  excluding 
amounts included in the Regular Balance. 
Regular  Balance:  The  total  outstanding  balance  of  all  amounts  other  than  Purchases  and  interest 
charges on Purchases. 
Retailer: Participating Aspen Dental locations located in the U.S. 

USING YOUR ACCOUNT 

Purchases 
You may use your Account to purchase goods and services from Retailer. You promise to pay us and 
are liable for all amounts resulting from the authorized use of your Account Number or Account, plus 
any applicable interest charges and other applicable charges or fees, payable in U.S. dollars. 

Your Credit Limit 
You may not use your Account in any way that would cause you to go over your Credit Limit. We may 
refuse to authorize or accept any transaction on your Account if (1) that transaction would cause you 
to exceed your Credit Limit or (2) your Account is delinquent. We may temporarily agree to allow you 
to exceed your Credit Limit. If we do so, in that case, you must repay the excess amount according 
to the terms of this Agreement. Any transactions honored in excess of your Credit Limit will not result 
in an increase of your Credit Limit. 

MAKING PAYMENTS 

Monthly Statements 
We will send a statement at the end of each monthly Billing Cycle if there is a debit or credit balance on 
your Account of $1 or more, a balance on which an interest charge has been imposed or as otherwise 
required by applicable law. You agree to pay us, or any party to whom we may transfer and assign 
your Account or the amounts owing under your Account, in U.S. dollars according to all terms and 
conditions of this Agreement. Payments made by a check, money order or other negotiable instrument 
must be in a form acceptable to us and drawn on a U.S. financial institution. 

Monthly Minimum Payment 
Your monthly minimum payment will initially be determined by the dollar amount of your first Purchase 
transaction with your Account, using the following table: 

If the amount of your first 
Purchase was:

Then your monthly minimum 
payment will be:

Up to $999.99

Between $1,000 and $1,999.99

Between $2,000 and $2,999.99

$3,000 or more

$35

$70

$105

$175

If, following the end of any billing cycle, your New Balance is between $2,000 and $3,999.99 and your 
minimum monthly payment is less than $70, then beginning with the second subsequent Billing Cycle 
your monthly minimum payment will be increased to $70. 
If, following the end of any billing cycle, your New Balance is $4,000 or more and your minimum 
monthly payment is less than $105, then beginning with the second subsequent Billing Cycle your 
monthly minimum payment will be increased to $105. 
If you make a payment in excess of the monthly minimum payment due for any month, it will not 
reduce your monthly minimum payment due in subsequent months, but it may result in your paying 
off your balance more quickly. 
Your monthly minimum payment due also will include the greater of (i) any past due amount, or (ii) 
any amount by which the New Balance exceeded your Credit Limit. Your monthly minimum payment 
due will never exceed your New Balance. 
If you elect not to pay your New Balance in full, you must pay at least the monthly minimum payment 
due by the payment due date shown on your monthly statement, which is at least 25 days after the 
Closing Date of the Billing Cycle. 
Payments should be mailed with the payment coupon and in the envelope provided and following the 
other instructions on the monthly statement to Genesis FS Card Services, P.O. Box 84049, Columbus, 
GA 31908-4049. Any payment we receive in that form and at that address on or before 5:00 P.M. 
Eastern Time on a normal banking day will be credited to your Account that day. If we receive your 

payment in that form and at that address after 5:00 P.M. Eastern Time on a normal banking day, or 
any time on a non-banking day, we will credit it to your Account the next banking day. Please allow 
at least seven (7) business days for postal delivery. Payments we receive at any other location or in 
any other form may not be credited as of the day we receive them. If we accept a payment at some 
other place, we may delay the crediting of the payment for up to five (5) days. This may cause you 
to incur Late Payment Fees and additional interest charges, and may result in your Account being 
declared in default. 
When you provide a check as payment, you authorize us either to use information from your check 
to make a one-time electronic fund transfer from your account or to process the payment as a check 
transaction. When we use information from your check to make an electronic fund transfer, funds may 
be withdrawn from your account as soon as the same day we receive your payment and you will not 
receive your check back from your financial institution. 
At any time, you may pay part or all you owe on your Account without incurring any additional charge 
for prepayment. The amount of any payment that exceeds your total New Balance will be applied as a 
credit to your Account, and any remaining credit balance will be refunded as required by law. 
Credit availability may be delayed at our sole discretion to ensure payment in good funds, and your 
total Credit Limit may not reflect your payments for up to 14 days. 

Application of Payments 
For each Billing Cycle, we will allocate payment amounts up to your monthly minimum payment to 
charges and principal due (including new transactions) in any way we determine. We will generally 
apply  payment  amounts  up  to  your  monthly  minimum  payment  in  a  manner  most  favorable  or 
convenient for us. 
For each Billing Cycle, to the extent your payments exceed your monthly minimum payment, we will 
apply these excess amounts in the order required by applicable law. 

HOW INTEREST CHARGES ARE DETERMINED 

Your Interest Rate 
We use a daily periodic rate to calculate the interest on your account. The daily periodic rate is the 
applicable  APR  multiplied  by  1/365.  The  daily  periodic  rate  for  your  account  is  0.0684%  and  the 
applicable APR is 24.99%. 

When We Charge Interest 
We  charge  interest  on  your  Purchases  from  the  date  you  make  the  purchase  until  you  pay  the 
purchase in full. 

How We Calculate Interest 
We calculate interest separately for each balance segment on your Account. We do this by applying 
the daily periodic rate to your average daily balance (including new Purchases), and then multiplying 
the resulting number by the number of days in the Billing Cycle for each balance segment. An average 
daily  balance  is  calculated  for  the  following  balance  segments  as  applicable:  Purchase  Balance 
segments and the Regular Balance segment. 
We calculate interest for each balance segment as follows: 

1. For each day, we take the beginning balance of each balance segment in the billing cycle,
including any unpaid interest charges, add any new purchases and debits, and then subtract
the  applicable  portion  of  any  payments  and  credits.  This  gives  us  the  daily  balance.  Late
Payment Fees, Returned Payment Fees, and Documentation Fees are not included in the daily
balance. 

2. Then, we add all the daily balances for the billing cycle together and divide the total by the

number of days in the billing cycle. This gives us the average daily balance. 

3.  Next, we multiply the daily periodic rate by the average daily balance.
4.  Finally, we take the resulting number from #3 and multiply it by the number of days in the billing

cycle. This gives us the interest charge for each balance segment for the billing cycle. 

OTHER FEES 

In addition to interest charges, other fees may be applied to your Account, as set forth below. The 
amounts of these fees may change from time to time during the term of your Account. 

Late Payment Fee 
If we do not receive your monthly minimum payment due by the Closing Date of the Billing Cycle in 
which the Payment Due Date occurs and the amount past due on your Account is more than $9.99, 
we will apply a Late Payment Fee to your Account. The Late Payment Fee is $27 if we did not charge 
a Late Payment Fee during any of the prior six billing periods. Otherwise, the Late Payment Fee is 
$38. The Late Payment Fee will never exceed the amount of your most recently required monthly 
minimum payment. 

Returned Payment Fee 
If any payment on your Account is returned to us unpaid for any reason, we will apply a Returned 
Payment Fee to your Account. The Returned Payment Fee is $27 if we did not charge a Returned 
Payment Fee during any of the prior six billing periods. Otherwise, the Returned Payment Fee is $38. 
The Returned Payment Fee will never exceed the monthly minimum payment. 

Documentation Fee 
You may request a copy of a monthly statement previously sent to you for a Documentation Fee of 
$3 per statement, which fee we will charge to your Account. Copies of sales tickets or other items 
posted to your Account may be obtained for a Documentation Fee of $10 per sales ticket or other 
item, which will be applied to your Account. Notwithstanding the foregoing, we will not impose any fee 
in connection with a good faith assertion of a billing error or other exercise of your Billing Rights (see 
below under “Your Billing Rights - Keep This Notice for Future Use”). 

MILITARY LENDING ACT  

The Military Lending Act provides protections for Covered Borrowers. The provisions of this section 
apply to Covered Borrowers. If you would like more information about whether you are a Covered 
Borrower, you may contact us at 1-866-502-6439.

Statement of MAPR 
Federal law provides important protections to members of the Armed Forces and their dependents 
relating to extensions of consumer credit. In general, the cost of consumer credit to a member of the 
Armed Forces and his or her dependent may not exceed an Annual Percentage Rate of 36%. This rate 
must include, as applicable to the credit transaction or account: (1) the costs associated with credit 
insurance premiums; (2) fees for ancillary products sold in connection with the credit transaction; 
(3) any application fee charged (other than certain application fees for specified credit transactions
or accounts); and (4) any participation fee charged (other than certain participation fees for a credit
card account). 

Oral Disclosures 
In order to hear important disclosures and payment information about this Agreement, you may call 
1-866-875-5929.

Applicability of Arbitration of Disputes Provision 
The Arbitration of Disputes Provision set forth in this Agreement does not apply to you if, as of the date 
of this Agreement, you are a Covered Borrower. 

LOST ACCOUNT NUMBER AND UNAUTHORIZED USE 

If your Account Number is lost or stolen or used without your consent, you may be liable for the 
unauthorized use of your Account, but you will not be liable for unauthorized use that occurs after 
you notify us orally or in writing of the loss, theft or possible unauthorized use at: Genesis FS Card 
Services, P.O. Box 4477, Beaverton, OR 97076, 1-888-260-4532. In any case, your liability will not 
exceed $50. 

OUR RIGHTS, AND HOW THEY AFFECT YOU 

Telephone Monitoring and Recording 
You consent and agree that, from time to time, except as restricted by applicable law, we may monitor 
or  record  telephone  calls  regarding  your  Account,  suppress  caller  identification  services  and  use 
an automated dialing and announcing system or pre-recorded messages for account management 
purposes, including calls made for account collection purposes. If you provide us with a cellular phone 
number either as part of your Application, or at any time thereafter, including, without limitation, after 
your Account is in a default status, you are expressly consenting that we, our agents and successors 
in interest, subject to any limitations of applicable law, may (1) contact you at that number including by 
text message, and (2) use automated telephone dialing systems to initiate such contacts and/or leave 
recorded messages. For Text Messages: Message and data rates may apply. 
In  accordance  with  applicable  law,  we  or  our  representatives  may  contact  you  from  time  to  time 
regarding your Account, or to ask for additional information about you or your experience with us. 
You agree that such contacts are not unsolicited and may include contacts at your home or place 

. . . CONTINUED ON REVERSE

of  employment,  during  weekdays,  weekends  or  holidays,  on  your  mobile  telephone,  voicemail  or 
answering machine, or by email, fax, recorded message, text message or personal visit. 

Email 
If you provide us at any time with an email contact for your Account, you agree we may use that 
email address to contact you about your Account and may send you information about products and 
services related to your Account. If, at any time, you would like to limit the types of communications 
you  receive  from  us  by  email,  please  contact  us  at  Genesis  FS  Card  Services,  P.O.  Box  4477, 
Beaverton,  OR  97076,  1-866-946-9575,  or,  if  you  receive  an  email  from  us,  you  can  select  the 
“unsubscribe” link that is located in every email. 

Refunds 
If Retailer agrees to give a refund, you will accept a credit on your Account instead of a cash refund. 

No Waiver of Rights; Disputed Amounts 
We can accept late or partial payments without losing any of our rights under this Agreement. 
You agree not to send us partial payments marked “paid in full,” “without recourse,” or similar 
restrictive language. If you send such a payment, we may accept it without losing any of our rights 
under this Agreement. All written communications concerning disputed amounts, including any 
check or other payment instrument that indicated that the payment constitutes “payment in full” 
of the amount owed or that is tendered with other conditions or limitations or as full satisfaction 
of a disputed amount, must be mailed or delivered to Genesis FS Card Services, P.O. Box 4499, 
Beaverton, OR 97076. 

Credit Reports and Information 
You authorize us to make or have made any credit, employment, or other investigative inquiries we 
deem appropriate to extend you credit or collect amounts owed to us on your Account. We (including 
any assignee of the Account or amounts owing under the Account) may also obtain information about 
you from credit reporting agencies or others at any time and use it for the purposes of monitoring 
your credit performance, managing your Account and considering you for new offers and programs. 

Notice of Inaccurate Information 
If you believe that we have information about you that is inaccurate or that we have reported or may 
report to a credit reporting agency information about you that is inaccurate, please notify us of the 
specific information that you believe is inaccurate by writing to us at Genesis FS Card Services, P.O. 
Box 4499, Beaverton, OR 97076. 

Default and Collection 
Unless prohibited by applicable law, your Account is considered to be in default if (1) you fail to make 
the required monthly minimum payment due on or before its payment due date, including if your 
payment is returned or cannot be processed and you do not correct that failure within 31 days, (2) 
you try to exceed or do exceed your Credit Limit without permission and do not bring your Account 
back under your Credit Limit within 31 days, (3) you become subject to bankruptcy or insolvency 
proceedings, (4) you become subject to attachment or garnishment proceedings, (5) you give us any 
false information or signature, (6) you die, or (7) you fail to comply with any portion of this Agreement. 
Our accepting a late or partial payment does not waive default. Default on this Account will constitute 
default on all accounts you hold with us. 
Subject to any notice of default and right to cure or other restrictions of applicable law, if you are in 
default, we may declare the entire balance due immediately. Except as provided in the Arbitration 
Provision below, you agree to pay our reasonable costs and attorneys’ fees and expenses related to 
the collection of your Account to the extent permitted by applicable laws. 

Change of Terms 
Subject  to  the  limitations  of  applicable  law,  we  may,  at  any  time,  change  or  remove  any  of 
the terms and conditions of, or add new terms or conditions to, this Agreement. If required by 
applicable law, we will mail written notice of such a change to you in the manner required by such 
law. As of the effective date, the changed or new terms will apply to new Purchases and to the 
outstanding balance of your Account, subject to the limitations of applicable law. 

Delay in Enforcement 
We can delay enforcing our rights under this Agreement without losing them. 

OTHER PROVISIONS 

Ownership and Use of Your Account 
As the Accountholder(s), you are liable for all Credit obtained under your Account. If you authorize another 
person to use your Account Number, you are liable for any Credit obtained on your Account for as long as 
that person holds or uses the Account Number. Misuse of your Account by an authorized person will not 
be considered unauthorized use. See “Lost Account Number and Unauthorized Use” above. 

Transactions 
You will retain for statement verification purposes your copy of each Purchase transaction receipt 
from Retailer. 

Refunds for Goods and Services 
Refunds  for  goods  and  services  are  governed  by  Retailer.  Any  refunds  for  goods  or  services 
purchased from Retailer through an extension of Credit on your Account will be issued as a credit 
adjustment to your Account. When we are notified by Retailer of any refund amount, we will subtract 
an amount equal to the refund amount from your Account. However, the fixed minimum payment 
amount attributable to the related Purchase transaction amount will continue to be included in your 
monthly minimum payment. If a refund amount results in a credit balance on your Account, we will 
refund your credit balance. 

Transfer and Termination of Your Account 
You may not transfer your Account to any other person. We may assign your Account or amounts you 
owe on your Account to any other person at any time and the assignee will take our place under the 
Agreement with respect to all agreements and interests transferred. You must pay the assignee and 
otherwise perform your obligations under the assigned agreements and interests. Either you or we 
may terminate or suspend your Credit privileges at any time, with or without cause and with or without 
advance notice, but you will remain liable for all charges until they are paid in full. You may cancel 
your Account at any time by writing to us at Genesis FS Card Services, P.O. Box 4477, Beaverton, OR 
97076. If you have a joint Account and want to remove one of the names from the Account, we must 
receive a written request signed by both of the Accountholders on the Account. No party is released 
from the obligation for the balance owing on a joint Account, unless we agree to the arrangements in 
writing. You may have to re-apply for an individual Account when you request a change from a joint 
Account to an individual Account. 

Additional Benefits and Services 
From time to time, we may offer you benefits and services with your Account. We or another party 
may provide these benefits and services. Unless expressly made a part of this Agreement, and except 
as provided in the Arbitration Provision below, any such benefits and services are not a part of this 
Agreement,  and  are  subject  only  to  the  terms  and  conditions  outlined  in  the  benefits  or  services 
brochure  and  other  official  documents  provided  to  you  with  respect  to  the  benefits  and  services. 
We may adjust, add, or delete benefits or services at any time in accordance with the brochures or 
documents you receive. Except as required by applicable law, we are not liable for benefits or services 
that other parties provide or for their actions or omissions. 

Honoring Your Account 
We are not liable for the failure or refusal of Retailer to accept your Account Number. Although you 
may have Credit available, we will not be liable for the failure to authorize Credit due to operational 
difficulties  or  mistakes.  Transactions  made  above  a  certain  dollar  amount  may  require  that  we 
authorize the transaction before the transaction is approved. In addition, we may limit the number and 
amount of daily transactions approved for security reasons. 

Change of Address, Employment and Telephone 
We will send all written notices and statements to your address as it appears on our records. To avoid 
delays and missed payments that could affect your credit standing, you agree to promptly advise us if 
you change your mailing address, place of employment, or telephone number. 

Severability 
In the event that any provision of this Agreement is determined to be invalid or unenforceable for any 
reason, the remaining provisions will remain in effect. 

Entire Agreement; Interpretation 
This Agreement (including the other documents incorporated herein by reference as discussed above) 
constitutes the final expression of the credit agreement between you and us relating to your Account. 
The headings used in this Agreement are for the convenience of reference only and are not intended 
to define or describe the scope or intent of any portion of the Agreement. 

Governing Law 
This Agreement is controlled and governed by the laws of the State of Missouri, including Missouri 
Revised Statutes (Chapter 408 Legal Tender and Interest) Section 408.145, except to the extent 
that such laws are inconsistent with controlling federal laws. 

Arbitration of Disputes Provision 
PLEASE READ THIS ARBITRATION OF DISPUTES PROVISION CAREFULLY. UNLESS YOU SEND US 
THE REJECTION NOTICE DESCRIBED BELOW, THIS PROVISION WILL APPLY TO YOUR ACCOUNT, 
AND MOST DISPUTES BETWEEN YOU AND US WILL BE SUBJECT TO INDIVIDUAL ARBITRATION. 
THIS MEANS THAT: (1) NEITHER A COURT NOR A JURY WILL RESOLVE ANY SUCH DISPUTE; (2) 

YOU WILL NOT BE ABLE TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING; (3) LESS 
INFORMATION WILL BE AVAILABLE; AND (4) APPEAL RIGHTS WILL BE LIMITED.  THIS ARBITRATION 
OF DISPUTES PROVISION DOES NOT APPLY TO YOU IF, AS OF THE DATE OF THIS AGREEMENT, 
YOU ARE A MEMBER OF THE ARMED FORCES OR A DEPENDENT OF SUCH MEMBER ENTITLED 
TO PROTECTION UNDER THE FEDERAL MILITARY LENDING ACT. PLEASE SEE THE SECTION OF 
THIS AGREEMENT LABELED “MILITARY LENDING ACT.” IF YOU WOULD LIKE MORE INFORMATION 
ABOUT WHETHER YOU ARE ENTITLED TO PROTECTION UNDER THE FEDERAL MILITARY LENDING 
ACT, YOU MAY CONTACT US AT 1-866-502-6439.
This provision replaces any existing arbitration provision with us and will stay in force no matter what 
happens to your Account, including the closing of your Account. Except as expressly provided below, 
you and we must arbitrate individually, by binding arbitration under the Federal Arbitration Act (“FAA”), 
any dispute or claim between you, any joint Accountholder and/or Authorized User, on the one hand, 
and us , our affiliates and agents, on the other hand, if the dispute or claim arises out of or is related 
to (a) this Agreement (including without limitation, any dispute over the validity of this Agreement to 
arbitrate disputes or of this entire Agreement), or (b) your Account, or (c) any relationship resulting 
from this Agreement, or (d) any insurance or other service related to your Account, or (e) any other 
agreement related to your Account (including prior agreements) or any such service, or (f) breach of 
this Agreement or any other such agreement, whether based on statute, contract, tort or any other 
legal theory (any “Claim”). However, we will not require you to arbitrate any individual Claims in small 
claims court or your state’s equivalent court, so long as it remains an individual case in that court. 
YOU  AGREE  NOT  TO  PARTICIPATE  IN  A  CLASS,  REPRESENTATIVE  OR  PRIVATE  ATTORNEY 
GENERAL ACTION AGAINST US IN COURT OR ARBITRATION. ALSO, YOU MAY NOT BRING CLAIMS 
AGAINST US ON BEHALF OF ANY ACCOUNTHOLDER WHO IS NOT A JOINT ACCOUNTHOLDER WITH 
YOU OR AN AUTHORIZED USER ON YOUR ACCOUNT (AN “UNRELATED ACCOUNTHOLDER”), AND 
YOU AGREE THAT NO UNRELATED ACCOUNTHOLDER MAY BRING ANY CLAIMS AGAINST US ON 
YOUR BEHALF. CLAIMS BY YOU AND AN UNRELATED ACCOUNTHOLDER MAY NOT BE JOINED IN 
A  SINGLE  ARBITRATION.  THE  ARBITRATOR  WILL  NOT  HAVE  THE  POWER  TO  CONSIDER  SUCH 
CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTIONS OR ANY SUCH CLAIMS YOU 
BRING ON BEHALF OF AN UNRELATED ACCOUNTHOLDER. 
Judgment  on  the  arbitration  award  may  be  entered  in  any  court  having  jurisdiction.  Any  dispute 
regarding whether a particular controversy is subject to arbitration, or the applicability or enforceability 
of the foregoing paragraph, will be decided by a court and not by an arbitrator. 
If you or we elect to arbitrate a claim, the electing party must notify the other party in writing. The 
notice can be given after the beginning of a lawsuit and can be given in papers filed in the lawsuit. 
Otherwise, your notice must be sent to Genesis FS Card Services, Attn: Arbitration Demand, P.O. Box 
4477, Beaverton, Oregon 97076, and our notice must be sent to the most recent address for you 
in our files. The arbitration will be administered by the American Arbitration Association (the “AAA”) 
under its rules in effect at the time an arbitration is commenced that are applicable to the resolution of 
consumer disputes (the “Arbitration Rules”). We will tell you how to contact the AAA and how to get a 
copy of the Arbitration Rules without cost if you ask us in writing to do so. The Arbitration Rules permit 
you to request deferral or reduction of the administrative fees of arbitration if paying them would cause 
you a hardship. In addition, if you ask us in writing, we will consider your request to pay any or all of 
your costs of arbitration. 
Each  arbitrator  shall  be  a  licensed  attorney  who  has  been  engaged  in  the  private  practice  of  law 
continuously during the ten years immediately preceding the arbitration or a retired judge of a court 
of general or appellate jurisdiction. The arbitration award shall award only such relief as a court of 
competent jurisdiction could properly award under applicable law, including attorneys’ fees if allowed 
by  applicable  law  or  agreement.  All  statutes  of  limitation,  defenses,  and  attorney-client  and  other 
privileges that would apply in a court proceeding will apply in the arbitration. 
If any provision of this Section regarding arbitration of disputes shall be deemed to be unenforceable, 
the remainder of this Section shall be given full force and effect. However, if the provision precluding 
class, representative or private attorney general Claims in arbitration is deemed unenforceable, then 
this entire Arbitration Agreement shall be void and of no force and effect. 
You may reject this provision, in which case only a court may be used to resolve any dispute or claim. 
Rejection will not affect any other aspect of the Agreement. To reject this Provision, you must send 
us a notice within 60 days after you open your Account or we first provide you with a right to reject 
this Provision. This notice must include your name, address and Account number and be mailed to 
Genesis FS Card Services, Attn: Arbitration Provision, P.O. Box 4477, Beaverton, Oregon 97076. This 
is the only way you can reject this Provision. 

YOUR BILLING RIGHTS – KEEP THIS NOTICE FOR FUTURE USE 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Think You Find A Mistake On Your Statement 
If you think there is an error on your Statement, please write to us at: Genesis FS Card Services, P.O. 
Box 4499, Beaverton, OR 97076. 
In your letter, give us the following information: 

•  Account information: Your name and Account Number.
•  Dollar amount: The dollar amount of the suspected error.
•  Description of problem: If you think there is an error on your bill, describe what you believe is

wrong and why you believe it is a mistake. 

You must contact us: 

•  Within 60 days after the error appeared on your Statement.
•  At least three (3) business days before an automated payment is scheduled, if you want to stop 

payment on the amount you think is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we are not required 
to investigate any potential errors, and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 

1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also

tell you if we have already corrected the error. 

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why

we believe the bill is correct. 

While we investigate whether or not there has been an error: 

•  We cannot try to collect the amount in question, or report you as delinquent on that amount.
• The charge in question may remain on your Statement, and we may continue to charge you

interest on that amount. 

•  While you do not have to pay the amount in question, you are responsible for the remainder of

your balance. 

•  We can apply any unpaid amount against your Credit Limit.
After we finish our investigation, one of two things will happen: 

•  If we made a mistake: You will not have to pay the amount in question or any interest or other

fees related to that amount. 

•  If we do not believe there was a mistake: You will have to pay the amount in question, along
with applicable interest and fees. We will then send you a Statement of the amount you owe and 
the date payment is due. We may then report you as delinquent if you do not pay the amount 
we think you owe. 

If  you  receive  our  explanation  but  still  believe  your  bill  is  wrong,  you  must  write  to  us  within  10 
days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without 
also reporting that you are questioning your bill. We must tell you the name of anyone to whom we 
reported you as delinquent, and we must let those organizations know when the matter has been 
settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 of 
the amount you question, even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your credit card, and 
you have tried in good faith to correct the problem with the merchant, you may have the right not to 
pay the remaining amount due on the Purchase. To use this right, all of the following must be true: 

1. The Purchase must have been made in your home state or within 100 miles of your current
mailing address, and the Purchase price must have been more than $50. (Note: Neither of these 
are necessary if your Purchase was based on an advertisement we mailed to you, or if we own 
the company that sold you the goods or services.) 

2.  You must have used your credit card for the Purchase. Purchases made with cash advances

from an ATM or with a check that accesses your credit card account do not qualify. 

3.  You must not yet have fully paid for the Purchase.

If all of the criteria above are met and you are still dissatisfied with the Purchase, contact us in writing 
at Genesis FS Card Services, P.O. Box 4499, Beaverton, OR 97076. 
While we investigate, the same rules apply to the disputed amount as discussed above. After we finish 
our investigation, we will tell you our decision. At that point, if we think you owe an amount and you 
do not pay, we may report you as delinquent. 

Your Genesis Credit Account is issued by: 
The Bank of Missouri  
434 State Hwy Y 
St. Robert, MO 65584

F03-X212-4