HIP-1012

CARD AGREEMENT

This Card Agreement is your contract with us. It governs 
the use of your card and account. The Supplemental Pricing
Information (“Supplement”) is part of this Agreement. Please
read this Agreement, including the Supplement, carefully.
Keep both for your records.

Definitions
account means the relationship established between you and
us by this Agreement.
APR means an annual percentage rate.
authorized user means any person you allow to use your
account.
card means one or more cards or other access devices that
we give you to get credit under this Agreement. This includes
account numbers.
we, us, and our mean Citibank, N.A., the issuer of your
account. Citibank, N.A. is located in Sioux Falls, SD.
you, your, and yours mean the person who applied to open
the account. It also means any other person responsible for
complying with this Agreement.

Your Account

You agree to use your account in accordance with this
Agreement. You must pay us for all amounts due on your
account. This Agreement is binding on you unless you close
your account within 30 days after receiving the card and you
have not used or authorized use of the card. Your account
must only be used for lawful transactions.

Authorized Users. You may request additional cards for
authorized users. Each authorized user is your agent and 
may use, manage, and receive information about the account
to the same extent as you, subject to any limitations we may
impose. You must pay us for all charges made by authorized
users. You must pay us even if you did not intend to be
responsible for those charges. You must notify us to with-
draw any permission you give to an authorized user to use
your account.

Joint Accounts. If this is a joint account, each of you is
responsible individually and together for all amounts owed.
Each of you is responsible even if the account is used 
by only one of you. You will continue to be liable for the
entire balance of the account, even if your co-applicant is

ordered by a court to pay us. You will remain liable to us 
if your co-applicant fails to pay as ordered by the court. 
Your account status will continue to be reported to the credit
bureau under each of your names. The delivery of notices 
or billing statements to either of you serves as delivery to
each of you. We may rely on instructions given by either 
of you. We are not liable to either of you for relying upon
such instructions.

Credit Limit. Your initial credit limit is on the card carrier.
After that, your credit limit appears on your billing statement.
The full amount of your credit limit is available to buy or lease
eligible or qualified goods or services where the card is hon-
ored. We may reduce or increase your credit limit at any time
for any reason, as permitted by law. We will notify you of any
change, but the change may take effect before you receive 
the notice. You should always keep your total balance below
the credit limit. However, if the total balance goes over 
your credit limit you still must pay us. If your account has 
a credit balance, we may reduce the credit balance by any
new charges on your account. You may not maintain a credit
balance in excess of your credit limit.
Billing Statement. Your billing statement shows the New
Balance. This is the total amount you owe us on the State-
ment Closing Date. To determine the New Balance, we begin
with the total balance at the start of the billing cycle. We 
add any purchases. We subtract any credits or payments. 
We then add any interest charges or fees and make other
adjustments.
Your billing statement also shows your transactions; the 
Minimum Payment Due and payment due date; your credit
limit; and your interest charges and fees.
We deliver a billing statement to only one address. You must
notify Customer Service of a change in address. We may 
stop sending you statements if we deem your account uncol-
lectible or start collection proceedings; but we may continue
to add interest and fees as permitted by law.

APRs

Variable APRs Based on Prime. See the Supplement for
information about the APRs that apply to your account. 
If any APR is based on the U.S. Prime Rate (“Prime Rate”),
the APR will equal the Prime Rate plus an additional amount.
The additional amount appears on the Supplement. If the
Prime Rate increases, it will cause the APR to increase. If the
Prime Rate decreases, it will cause the APR to decrease. For
each billing cycle we use the Prime Rate published in The
Wall Street Journal two business days before the Statement

Closing Date. If the Prime Rate causes an APR to change, we
put the new APR into effect as of the first day of the billing
cycle for which we calculate the APR. We apply the new APR
to any existing balances, subject to any promotional rate that
may apply. If The Wall Street Journal does not publish the
Prime Rate, we will use a similar published rate.

Effect of APR Increases. If an APR increases, interest charges
increase. Your minimum payment may increase as well.

Promotions
We may offer promotional terms for all or a part of any bal-
ances. Any promotional terms may apply for a limited period
of time. They will be governed by the terms of the promo-
tional offer and this Agreement. Your promotional terms will
end when the promotional period expires. The promotional
offer will tell you if we require a separate minimum payment
on the promotional balance.

If a promotional offer is a deferred interest offer, no interest
charges will be imposed on the deferred interest balance 
if you pay the balance in full by the end of the promotional
period for that deferred interest balance. We will impose
interest charges on the deferred interest balance at the APR
for regular purchases from the date of purchase if you do 
not pay the balance in full by the end of the promotional
period.

Interest Charges Based on APRs

Interest Charges. We impose interest charges when we 
apply APRs to your account balances. We do this every day
by using a daily periodic rate. To get a daily periodic rate, 
we divide the APR by 365.
When Interest Charges Begin. We begin to impose interest
charges the first day we add a charge to a daily balance. The
charges we add to a daily balance include purchases, interest
charges and fees. We continue to impose interest charges
until we credit your account with full payment of the total
amount you owe us.
Grace Period on Purchases. You can avoid interest charges
on purchases. This is called a grace period on purchases. 
The grace period is at least 25 days. To get a grace period on
purchases, you must pay the New Balance by the payment
due date every billing cycle. If you do not, you will not get a
grace period until you pay the New Balance for two billing
cycles in a row.
If you have a balance subject to a deferred interest promo-
tion and that promotion does not expire before the payment
due date, that balance (the “excluded promotional balance”)

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is excluded from the amount you must pay in full to get a
grace period. However, you must still pay any separately
required payment on the excluded promotional balance. In
billing cycles in which payments are allocated to deferred
interest balances first, the deferred interest balance will 
be reduced before any other balance on the account. How-
ever, you will continue to get a grace period on purchases 
so long as you pay the New Balance less any excluded
promotional balances in full by the payment due date each
billing cycle.
In addition, certain promotional offers may take away the
grace period on purchases. Other promotional offers not
described above may also allow you to have a grace period
on purchases without having to pay all or a portion of the
promotional balance by the payment due date. If either is the
case, the promotional offer will describe what happens.
Calculation of Interest Charges—Daily Balance Method
(Including Current Transactions). We calculate interest
charges each billing cycle. To do this:

• We start with each of your different balances. These

balances include, for example, regular purchases, Old
Balances, and different promotional balances. (When we
calculate interest charges, we treat each deferred interest
transaction separately even if it has the same terms as
another deferred interest transaction.

• We calculate the daily balance for each of your differ-
ent balances. To get a daily balance, we start with the
balance as of the end of the previous day. We add any
interest charge on the previous day’s balance. (This
results in daily compounding of interest charges.) We
add any new charges. We then subtract any new credits
or payments.

• We multiply each daily balance by the daily periodic rate
that applies to it. We do this for each day in the billing
cycle. This gives us the daily interest charges for each 
of your different balances.

• We add up all the daily interest charges. The sum is the

total interest charge for the billing cycle.

• You authorize us to round interest charges to the nearest

cent.

When we calculate daily balances, we add a purchase as of
the Transaction Date. The Transaction Date is on the billing
statement. We add a transaction fee to the same balance as
the transaction. We generally add other fees, including credit
protection fees and insurance charges, to the regular pur-
chase balance. We subtract a payment or credit as of the day
it is credited to the account and then make other adjustments.
We treat a credit balance as a balance of zero.

Minimum Interest Charge. If we charge you interest, the
charge will be no less than $2. We add the charge to the
regular purchase balance or allocate it among one or more 
of the balances that accrues interest.
Balance Subject to Interest Rate. Your statement shows 
a Balance Subject to Interest Rate. It shows this for each dif-
ferent balance. The Balance Subject to Interest Rate is the
average of the daily balances during the billing cycle. A billing
cycle begins on the day after the Statement Closing Date of
the previous billing cycle. It includes the Statement Closing
Date of the current billing cycle.

Fees

Late Fee. We may add a late fee for each billing cycle in
which you have a past due payment. For late fee purposes,
you have a past due payment any time you fail to pay the
Minimum Payment Due by the payment due date. The fee will
be $25; or $35 for any additional past due payment during
the next six billing cycles after a past due payment. However,
the fee will not exceed the amount permitted by law. We add
this fee to the regular purchase balance.

Returned Payment Fee. We may add a returned payment 
fee for a returned payment. A returned payment is an elec-
tronic debit, payment check, or similar payment instrument,
that is returned unpaid. We may add this fee the first time
your payment is returned, even if it is not returned upon
resubmission. The fee will be $25; or $35 for any additional
returned payment during the same or next six billing cycles
after a returned payment. However, the fee will not exceed 
the amount permitted by law. We add this fee to the regular
purchase balance.

Information on Foreign 
Currency Conversion

If you make a transaction in a foreign currency, Sears or 
one of its affiliates converts the amount into U.S. dollars.
Sears and its affiliates follow their own foreign currency
conversion procedures to do so. These may change from
time to time without notice. Currently, Sears and its affiliates
use a conversion rate in effect on the date of conversion. 
This rate is either a retail market rate or the government-
mandated rate. The conversion rate you get is the one used
on the transaction’s processing date. This may be different
from the one in effect on the Transaction Date or post date 
for the transaction.

Payments
Making Payments. You may pay all or part of your account
balance at any time. However, you must pay at least the

Minimum Payment Due by the payment due date each billing
cycle. The Minimum Payment Due is based on the “Calcu-
lated New Balance” and the “Highest New Balance.” The
Calculated New Balance is the New Balance less any balances
subject to the Promotion Calculation and less any balances
subject to either of two types of promotional terms. The first
type are terms that do not require a minimum payment. The
second type are terms that require an additional amount as
part of the Minimum Payment Due. To get the Highest New
Balance we start with the highest balance on your account on
any day since your account last had a zero or credit balance.
We then subtract balances subject to the Promotion Calcu-
lation and certain promotional balances. We subtract any
promotional balance if the terms in effect on that balance 
that day do not require a payment.

We calculate the Minimum Payment Due as follows. We 
begin with any past due amount. We add any amount spec-
ified in a promotional offer. We add any amount required by
the Promotion Calculation. We also add the largest of the
following:

• The Calculated New Balance if it is less than $25;
• $25 if the Calculated New Balance is at least $25; or
• 1% of the Highest New Balance (the result is rounded 
up to the nearest dollar) plus the amount of your billed
interest charges on the Calculated New Balance, any
minimum interest charge allocated to that balance, and
any applicable late fee. However, we subtract interest
charges that accrued during prior billing cycles on a
deferred interest balance that ended during the billing
cycle covered by the statement; or

• 1.82% of the Highest New Balance (the result is rounded

up to the nearest dollar).

The Promotion Calculation applies to some deferred interest
transactions. The Promotion Calculation is based on the
transaction amount as shown on the first statement that dis-
plays the transaction. It applies if, paying $25 on this balance
each billing cycle would result in repayment before the end 
of the promotion period. The Promotion Calculation equals
1% of this balance during the promotion period. (The result 
is rounded up to the nearest cent.) The Promotion Calculation
only applies during the promotion period. For deferred inter-
est transactions made at Sears Holdings Corporation entities
and its participating affiliates, subsidiaries and licensees,
excluding Kmart and select Orchard Supply Hardware stores,
if a protection agreement is part of the deferred interest
transaction, the protection agreement is treated as a separate
transaction for purposes of evaluating whether the Promotion
Calculation applies. Multiple protection agreements that are

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part of one deferred interest transaction are treated as one
separate transaction.

The Minimum Payment Due may reflect adjustments to the
New Balance. The Minimum Payment Due is never more than
the Calculated New Balance plus two amounts. The first is
any amount required by a promotional offer. The second is
any amount required by the Promotion Calculation. 

Application of Payments. Payments in excess of the Mini-
mum Payment Due are applied in accordance with law. This
means that we will generally apply payments in excess of 
the Minimum Payment Due to higher APR balances first.
However, excess payments received before a deferred 
interest promotion expires are applied to the deferred interest
promotional balance first in the last two billing cycles of the
promotional period. And, if the expiration date of a deferred
interest promotion is before the payment due date in the
billing cycle in which the deferred interest promotion expires,
excess payments received before the deferred interest promo-
tion expires are applied to the deferred interest promotional
balance first in the last three billing cycles of the promotional
period. Payments equal to or less than the Minimum Pay-
ment Due and credits are applied at our discretion and you
authorize us to apply payments and credits in a way that is
most favorable or convenient for us. This may include apply-
ing such payments and credits to lower APR balances first
and to balances with longer promotional periods first.

Payment Instructions. We credit your payments in accor-
dance with our payment instructions on the billing statement.
You must pay us in U.S. dollars. To do so, you must use a
check, similar instrument, or electronic debit that is drawn on
and honored by a bank in the U.S. Do not send cash. We can
accept late or partial payments, or payments that reflect “paid
in full” or other restrictive endorsements, without losing our
rights. We also reserve the right to accept payments made in
foreign currency and instruments drawn on funds on deposit
outside the U.S. If we do, we select the currency conversion
rate. We will then credit your account in U.S. dollars after
deducting any costs incurred in processing your payment. 
Or we may bill you separately for these costs.

Optional Pay by Phone Service. You may use our optional
Pay by Phone Service to make your payment by phone. To do
so, call us to request the service. You agree to pay us the Pay
by Phone fee shown in the Pay by Phone section on the back
of the billing statement when a representative of ours helps
expedite your payment. Our representatives are trained to tell
you this amount when you use this service.

Credit Reporting

We may report information about your account to credit
bureaus. Late payments, missed payments, or other defaults
on your account may be reflected in your credit report. We
may report account information in your name and the names
of authorized users. We may also obtain follow-up credit
reports on you.

If you think we reported incorrect information to a credit bureau,
write us at the Customer Service address on the billing 
statement. We will investigate the matter. We will then tell 
you if we agree or disagree with you. If we agree with you,
we will contact each credit bureau to which we reported 
and request a correction. If we disagree with you, we will 
tell you that.

Information Sharing
You authorize us to share information about you as permit-
ted by law. This includes information we get from you and
others. It also includes information about your transactions
with us. Please see our Privacy Notice for details about our
information sharing practices.

Changes to this Agreement

We may change the rates, fees, and terms of this Agree-
ment from time to time as permitted by law. The changes
may add, replace, or remove provisions of this Agreement.
We will give you advance written notice of the changes 
and a right to opt out to the extent required by law.

Default

You default under this Agreement if you fail to pay the
Minimum Payment Due by its due date; go over your credit
limit; pay by a check or similar instrument that is not honored
or that we must return because it cannot be processed; 
pay by electronic debit that is returned unpaid; file for bank-
ruptcy; or fail to comply with the terms of this Agreement. 
If you default, we may close your account and, to the extent
permitted by law, demand immediate payment of the total
balance.

Refusal of the Card, Closed Accounts, 
and Related Provisions

Refusal of the Card. We do not guarantee approval of
transactions. We are not liable for transactions that are not
approved. That is true even if you have enough credit. We
may limit the number of transactions approved in one day. 
If we detect unusual or suspicious activity, we may suspend
your credit privileges.

Preauthorized Charges. We may suspend any automatic or
other preauthorized card charges you arrange with a third
party. We may do this if you default; if the card is lost or
stolen; or we change your account for any reason. If we do
this, you are responsible for paying the third party directly 
if you wish to do so. You are also responsible for reinstating
the preauthorized charges if you wish to do so and we 
permit it.

Lost or Stolen Cards or Account Numbers. You must call 
us if any card or account number is lost or stolen. You must
also call us if you think someone used or may use them
without permission. When you call, we may require you to
provide information to help our investigation. We may require
you to provide this information in writing. For example, we
may ask you to identify any charges that were not made by
you or someone authorized by you. We may also ask you to
confirm that you received no benefit from those charges.
Closing Your Account. You may close your account by 
notifying us in writing or over the phone. If you close your
account, you must still repay the total balance in accordance
with this Agreement. We may also close your account or
suspend account privileges at any time for any reason. We
may do this without prior notice to you. We may also reissue
a different card at any time. You must return any card to us
upon request.

ARBITRATION

PLEASE READ THIS PROVISION OF THE AGREEMENT
CAREFULLY. IT PROVIDES THAT ANY DISPUTE MAY BE
RESOLVED BY BINDING ARBITRATION. ARBITRATION
REPLACES THE RIGHT TO GO TO COURT, INCLUDING THE
RIGHT TO A JURY AND THE RIGHT TO INITIATE OR PAR-
TICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING.
IN ARBITRATION, A DISPUTE IS RESOLVED BY AN ARBI-
TRATOR INSTEAD OF A JUDGE OR JURY. ARBITRATION
PROCEDURES ARE SIMPLER AND MORE LIMITED THAN
COURT PROCEDURES.
Agreement to Arbitrate: Either you or we may, without the
other’s consent, elect mandatory, binding arbitration for any
claim, dispute, or controversy between you and us (called
“Claims”).

Claims Covered

What Claims are subject to arbitration? All Claims 
relating to your account, a prior related account, or our
relationship are subject to arbitration, including Claims
regarding the application, enforceability, or interpretation 

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of this Agreement and this arbitration provision. All Claims
are subject to arbitration, no matter what legal theory they 
are based on or what remedy (damages, or injunctive or
declaratory relief) they seek. This includes Claims based 
on contract, tort (including intentional tort), fraud, agency,
your or our negligence, statutory or regulatory provisions, 
or any other sources of law; Claims made as counterclaims,
cross-claims, third-party claims, interpleaders or otherwise;
and Claims made independently or with other claims. A party
who initiates a proceeding in court may elect arbitration 
with respect to any Claim advanced in that proceeding by 
any other party. Claims and remedies sought as part of a
class action, private attorney general or other representative
action are subject to arbitration on an individual (non-class,
non-representative) basis, and the arbitrator may award 
relief only on an individual (non-class, non-representative)
basis.

Whose Claims are subject to arbitration? Not only ours and
yours, but also Claims made by or against anyone connected
with us or you or claiming through us or you, such as a 
co-applicant or authorized user of your account, an employ-
ee, agent, representative, affiliated company, predecessor or
successor, heir, assignee, or trustee in bankruptcy.

What time frame applies to Claims subject to arbitration?
Claims arising in the past, present, or future, including Claims
arising before the opening of your account, are subject to
arbitration.

Broadest interpretation. Any questions about whether Claims
are subject to arbitration shall be resolved by interpreting this
arbitration provision in the broadest way the law will allow it
to be enforced. This arbitration provision is governed by the
Federal Arbitration Act (the “FAA”).

What about Claims filed in Small Claims Court? Claims 
filed in a small claims court are not subject to arbitration, so
long as the matter remains in such court and advances only
an individual (non-class, non-representative) Claim.

What about debt collections? We and anyone to whom we
assign your debt will not initiate an arbitration proceeding to
collect a debt from you unless you assert a Claim against us
or our assignee. We and any assignee may seek arbitration
on an individual basis of any Claim asserted by you, whether
in arbitration or any proceeding, including in a proceeding to
collect a debt. You may seek arbitration on an individual basis
of any Claim asserted against you, including in a proceeding
to collect a debt.

How Arbitration Works

How does a party initiate arbitration? The party filing an
arbitration must choose one of the following two arbitration
firms and follow its rules and procedures for initiating and
pursuing an arbitration: American Arbitration Association or
JAMS. Any arbitration hearing that you attend will be held 
at a place chosen by the arbitration firm in the same city as
the U.S. District Court closest to your then current billing
address, or at some other place to which you and we agree 
in writing. You may obtain copies of the current rules of 
each of the arbitration firms and forms and instructions for
initiating an arbitration by contacting them as follows:

American Arbitration Association
800-778-7879 (toll-free)
Website: www.adr.org

JAMS
800-352-5267 (toll-free)
Website: www.jamsadr.com

At any time you or we may ask an appropriate court to com-
pel arbitration of Claims, or to stay the litigation of Claims
pending arbitration, even if such Claims are part of a lawsuit,
unless a trial has begun or a final judgment has been entered.
Even if a party fails to exercise these rights at any particular
time, or in connection with any particular Claims, that party
can still require arbitration at a later time or in connection
with any other Claims.

What procedures and law are applicable in arbitration? 
A single, neutral arbitrator will resolve Claims. The arbitrator
will be either a lawyer with at least ten years experience or a
retired or former judge, selected in accordance with the rules
of the arbitration firm. The arbitration will follow procedures
and rules of the arbitration firm in effect on the date the
arbitration is filed unless those procedures and rules are
inconsistent with this Agreement, in which case this Agree-
ment will prevail. Those procedures and rules may limit the
discovery available to you or us. The arbitrator will take rea-
sonable steps to protect customer account information and
other confidential information if requested to do so by you 
or us. The arbitrator will apply applicable substantive law
consistent with the FAA and applicable statutes of limitations,
will honor claims of privilege recognized at law, and will have
the power to award to a party any damages or other relief
provided for under applicable law. You or we may choose to
have a hearing and be represented by counsel. The arbitrator
will make any award in writing and, if requested by you or us,
will provide a brief statement of the reasons for the award. 

An award in arbitration shall determine the rights and obliga-
tions between the named parties only, and only in respect 
of the Claims in arbitration, and shall not have any bearing 
on the rights and obligations of any other person, or on the
resolution of any other dispute.

Who pays? Whoever files the arbitration pays the initial filing
fee. If we file, we pay; if you file, you pay, unless you get a 
fee waiver under the applicable rules of the arbitration firm. 
If you have paid the initial filing fee and you prevail, we will
reimburse you for that fee. If there is a hearing, we will pay
any fees of the arbitrator and arbitration firm for the first day
of that hearing. All other fees will be allocated as provided by
the rules of the arbitration firm and applicable law. However,
we will advance or reimburse your fees if the arbitration firm
or arbitrator determines there is good reason for requiring 
us to do so, or if you ask us and we determine there is good
reason for doing so. Each party will bear the expense of that
party’s attorneys, experts, and witnesses, and other expenses,
regardless of which party prevails, but a party may recover
any or all expenses from another party if the arbitrator, apply-
ing applicable law, so determines.

Who can be a party? Claims must be brought in the name 
of an individual person or entity and must proceed on an
individual (non-class, non-representative) basis. The arbitra-
tor will not award relief for or against anyone who is not a
party. If you or we require arbitration of a Claim, neither you,
we, nor any other person may pursue the Claim in arbitration
as a class action, private attorney general action or other
representative action, nor may such Claim be pursued on
your or our behalf in any litigation in any court. Claims,
including assigned Claims, of two or more persons may not
be joined or consolidated in the same arbitration. However,
applicants, co-applicants, authorized users on a single
account and/or related accounts, or corporate affiliates are
here considered as one person.

When is an arbitration award final? The arbitrator’s award 
is final and binding on the parties unless a party appeals it in
writing to the arbitration firm within fifteen days of notice of
the award. The appeal must request a new arbitration before
a panel of three neutral arbitrators designated by the same
arbitration firm. The panel will consider all factual and legal
issues anew, follow the same rules that apply to a proceeding
using a single arbitrator, and make decisions based on the
vote of the majority. Costs will be allocated in the same way
they are allocated for arbitration before a single arbitrator. 
An award by a panel is final and binding on the parties after
fifteen days has passed. A final and binding award is subject

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to judicial review and enforcement as provided by the FAA or
other applicable law.

Survival and Severability of Terms

This arbitration provision shall survive: (i) termination or
changes in the Agreement, the account, or the relationship
between you and us concerning the account; (ii) the bank-
ruptcy of any party; and (iii) any transfer, sale or assignment
of your account, or any amounts owed on your account, to
any other person or entity. If any portion of this arbitration
provision is deemed invalid or unenforceable, the entire arbi-
tration provision shall not remain in force. No portion of this
arbitration provision may be amended, severed or waived
absent a written agreement between you and us.

Governing Law and 
Enforcing our Rights

Governing Law. Federal law and the law of South Dakota,
where we are located, govern the terms and enforcement of
this Agreement.

Enforcing this Agreement. We will not lose our rights under
this Agreement because we delay in enforcing them or fail to
enforce them.

Collection Costs. To the extent permitted by law, you are
liable to us for our legal costs if we refer collection of your
account to a lawyer who is not our salaried employee. These
costs may include reasonable attorneys’ fees. They may also
include costs and expenses of any legal action.

Spanish Language Translation
As a customer service, we will provide you with a copy of this
Agreement in Spanish upon your request and for your con-
venience. To obtain such a copy, write to us at P.O. Box 6275,
Sioux Falls, SD 57117, or call us at 1-800-669-8488.

Como un servicio a nuestros clientes, le proveeremos una
copia de este Acuerdo en español si usted así lo solicita. 
Para obtener dicha copia, puede escribirnos al P.O. Box 6275,
Sioux Falls, SD 57117, o llamarnos al 1-800-669-8488, y
solicitar una versión en español de este Acuerdo.

Your Billing Rights: 
Keep this Document for Future Use

This notice tells you about your rights and our responsi-
bilities under the Fair Credit Billing Act.
What To Do If You Find A Mistake On Your Statement
If you think there is an error on your statement, write to 
us at the address for billing inquiries and correspondence
shown on the front of your statement.
In your letter, give us the following information:

• Account information: Your name and account number.
• Dollar amount: The dollar amount of the suspected error.
• Description of problem: If you think there is an error on
your bill, describe what you believe is wrong and why
you believe it is a mistake.

Assignment. We may assign any or all of our rights and
obligations under this Agreement to a third party.

You must contact us:

• Within 60 days after the error appeared on your

For Further Information

Call us toll-free for further information. Call the toll-free
Customer Service telephone number shown on the billing
statement or on the back of your card. You can also call 
local or toll-free Directory Assistance to get our telephone
number.

Ken Stork

Citibank, N.A.
P.O. Box 6000
Sioux Falls, SD 57117

statement.

• At least 3 business days before an automated payment

is scheduled, if you want to stop payment on the amount
you think is wrong.

You must notify us of any potential errors in writing. You 
may call us, but if you do we are not required to investigate
any potential errors and you may have to pay the amount 
in question.

What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:

1. Within 30 days of receiving your letter, we must tell you
that we received your letter. We will also tell you if we
have already corrected the error.

2. Within 90 days of receiving your letter, we must either
correct the error or explain to you why we believe the
bill is correct.

While we investigate whether or not there has been an error:
• We cannot try to collect the amount in question, or

report you as delinquent on that amount.

• The charge in question may remain on your statement,
and we may continue to charge you interest on that
amount.

• While you do not have to pay the amount in question,
you are responsible for the remainder of your balance.
• We can apply any unpaid amount against your credit 

limit.

After we finish our investigation, one of two things 
will happen:

• If we made a mistake: You will not have to pay the

amount in question or any interest or other fees related
to that amount.

• If we do not believe there was a mistake: You will have
to pay the amount in question, along with applicable
interest and fees. We will send you a statement of the
amount you owe and the date payment is due. We may
then report you as delinquent if you do not pay the
amount we think you owe.

If you receive our explanation but still believe your bill is
wrong, you must write to us within 10 days telling us that
you still refuse to pay. If you do so, we cannot report you as
delinquent without also reporting that you are questioning
your bill. We must tell you the name of anyone to whom we
reported you as delinquent, and we must let those organiza-
tions know when the matter has been settled between us.

If we do not follow all of the rules above, you do not have to
pay the first $50 of the amount you question even if your bill
is correct.

Your Rights If You Are Dissatisfied With Your Credit 
Card Purchases
If you are dissatisfied with the goods or services that you
have purchased with your credit card, and you have tried in
good faith to correct the problem with the merchant, you 
may have the right not to pay the remaining amount due on
the purchase.

To use this right, all of the following must be true:
1. The purchase must have been made in your home state
or within 100 miles of your current mailing address,
and the purchase price must have been more than $50.
(Note: Neither of these are necessary if your purchase
was based on an advertisement we mailed to you, or 
if we own the company that sold you the goods or
services.)

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HIP-1012

2. You must have used your credit card for the purchase.
Purchases made with cash advances from an ATM or
with a check that accesses your credit card account do
not qualify.

3. You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisfied
with the purchase, contact us in writing at the address for
billing inquiries and correspondence shown on the front of
your statement.
While we investigate, the same rules apply to the disputed
amount as discussed above. After we finish our investigation,
we will tell you our decision. At that point, if we think you 
owe an amount and you do not pay, we may report you as
delinquent.

© 2012 Citibank, N.A.
HIP-1012

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52B 

Pricing Information Table 

Interest Rates and Interest Charges 

Annual Percentage Rate 
(APR) for Purchases 

Paying Interest 

14.40% up to 18.40% 

These APRs will vary with the market based on the Prime Rate.  

Your due date is at least 25 days after the close of each billing cycle.  We will not 
charge you any interest on purchases if you pay your entire balance by the due date 
each month.   

Minimum Interest Charge 

If you are charged interest, the charge will be no less than $2. 

How We Calculate Your 
Balance  

Daily Balance (including current transactions) 

Fees 

Annual Fee 

Penalty Fees 

•  Late Payment 

•  Returned Payment 

None 

Up to $35 

Up to $35 

Details About Your Interest Rates and    
Interest Calculations 

Daily Periodic Rate 

For variable rates: 
U.S. Prime Rate Plus 

Purchases   

0.0395% up to 0.0504% 

11.15% up to 15.15% 

APRs Based on Prime.  If any APR is based on the U.S. Prime Rate (“Prime Rate”), the APR will equal the Prime 
Rate plus the additional amount shown above. If the Prime Rate increases, it will cause the APR to increase.  If the 
Prime Rate decreases, it will cause the APR to decrease. For each billing cycle we use the Prime Rate published in 
The Wall Street Journal two business days before the Statement Closing Date.   If the Prime Rate changes any APR, 
we put the new APR into effect as of the first day of the billing cycle for which we calculate the APR.  We apply the 
new APR to any existing balances, subject to any promotional rate that may apply.  If The Wall Street Journal does 
not publish the Prime Rate, we will use a similar published rate. 

Effect of APR Increases.   If an APR increases, interest charges increase.  Your minimum payment may increase as 
well.  

Daily Balance.  We calculate the daily balance for each of your different balances.  To get a daily balance, we take 
the balance at the end of the previous day, add the interest on the previous day’s balance and new charges, and 
subtract new credits or payments.  We figure the interest charge by multiplying the daily balance by its daily periodic 
rate each day in the billing cycle.  We then add up all the daily interest charges and the total is the interest charge for 
the billing cycle.