Citadel Rewards Mastercard® Agreements & Disclosures

M-131844

Interest Rates and Interest Charges

How to Avoid Paying Interest

Your due date is 25 days after the close of each billing cycle. We will not charge you any interest on 
purchases if you pay your entire balance by the due date each month. Interest is charged on cash 
advances and balance transfers from the date the advance is made. 

For Credit Card Tips From The Consumer 
Financial Protection Bureau

To learn more about the factors to consider when applying for or using a credit card, visit the website 
of the Consumer Financial Protection Bureau at http://www.consumerfinance.gov/learnmore

Fees

Transaction Fees
  Cash Advance Fee
  Foreign Transaction Fee

Penalty Fees
  Late Fee
  Returned Check Fee

Up to 5% of amount advanced ($10.00 minimum) 
1.1% of transaction amount in U.S. dollars.

Up to $35.00 
Up to $25.00

How We Will Calculate Your Balance: We use a method called the “Average Daily Balance (including new purchases).” 
Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is provided in your account agreement. 
The information about the costs of the card described is accurate as of 8/20. This information may have changed after that date. To find out what may have changed, call us at (800) 666-0191.
To view the full Mastercard Guide to Benefits, visit: CitadelBanking.com/ConsumerGTB

Citadel Rewards Mastercard® Line of Credit Agreement  
Agreement between Citadel and the borrower(s):

I hereby apply for a line of credit that I can use from time to time and which may be replen-

1.  Upon using this card, I agree to be bound by the terms and conditions of Citadel’s credit 
card agreement. I signifies “we”.
2. 
ished by payment on amounts previously drawn.
3.  This Agreement establishes my request for the issuance of a Mastercard upon approval 
by Citadel. (a) The credit limit approved shall be determined by Citadel, and this credit limit 
will be drawn upon as I utilize an issued Mastercard Credit Card. (b) The line of credit will be 
repaid in accordance with terms and conditions issued by Mastercard International, Inc., and in 
accordance with policies established by Citadel’s Board of Directors.
4.  A Finance Charge will be imposed on Mastercard Cash Advances that you obtain through 
the use of your Mastercard as of the date of each such Cash Advance and will continue to 
accrue until date of payment in full. A Finance Charge will be imposed on the unpaid balance 
for Credit Purchases from the statement closing date and on Credit Purchases made during 
the current billing cycle from the date of posting of each such Credit Purchase to your account 
and will continue to accrue until the date the account balance is paid in full only if the New 
Balance indicated on your statement for the prior monthly period is not paid in full within 25 
days after the statement closing date. If the New Balance indicated on your statement for the 
prior monthly period is paid in full within 25 days after the statement closing date, no Finance 
Charge will be imposed on Credit Purchases made during the current billing cycle.

5.  The Periodic Rate used to compute The Finance Charge is the APR divided by 365 multiplied 
by the number of days in the month. Please contact Citadel or refer to your credit card state-
ment to find out the corresponding APR.
6.  The Finance Charge for a billing cycle is computed by applying the daily Periodic Rate to the 
Average Daily Balance, which is determined by dividing the sum of the daily balances during 
the billing cycle by the number of days in the cycle. Each daily balance is determined by adding 
to the Previous Balance (the outstanding balance in the account at beginning of the billing 
cycle) all new Mastercard Cash Advances as made and if the Previous Balance was not paid in 
full within the first 25 days of the billing cycle, all new Credit Purchases as posted through that 
date, but excluding any unpaid Finance Charges.
7. 
In event of suit to collect unpaid balances, all costs, including attorneys’ fees of 33% of 
the balance due, or such greater amounts as may be reasonable and just and also those costs, 
expenses and attorneys’ fees incurred in appellate proceedings, shall be imposed.
Issuer has the right to apply the proceeds of any collateral now or hereafter pledged to 
8. 
Issuer to secure payment of other indebtedness with Issuer to the payment of your unpaid 
balance in event of non-payment.
9.  Payments made are applied in the following order: late charges, service fees, interest on 
retail purchases, interest on cash advances, cash advance principal, and retail purchase principal 
(remaining payment).

10. I agree not to use this credit card for any illegal activity. I understand that by doing so I may 
lose certain rights.
11. Billing Error Rights Notice Your Billing Rights: Keep this Document for Future Use. This  
notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.  
What To Do If You Find A Mistake On Your Statement. If you think there is an error on  
your statement, write to us at: Citadel 520 Eagleview Boulevard, Exton, PA 19341. In your letter,  
give us the following information: (a) Account information: Your name and account number. 
(b) Dollar amount: The dollar amount of the suspected error. (c) Description of problem: If you 
think there is an error on your bill, describe what you believe is wrong and why you believe it is 
a mistake. You must contact us: (a) Within 60 days after the error appeared on your statement. 
(b) At least 3 business days before an automated payment is scheduled, if you want to stop 
payment on the amount you think is wrong. You must notify us of any potential errors in  
writing. You may call us, but if you do we are not required to investigate any potential errors 
and you may have to pay the amount in question. What Will Happen After We Receive Your 
Letter. When we receive your letter, we must do two things: (a) Within 30 days of receiving 
your letter, we must tell you that we received your letter. We will also tell you if we have  
already corrected the error. (b)Within 90 days of receiving your letter, we must either correct 
the error or explain to you why we believe the bill is correct. While we investigate whether 
or not there has been an error: (a) We cannot try to collect the amount in question, or report 
you as delinquent on that amount. (b) The charge in question may remain on your statement, 
and we may continue to charge you interest on that amount. (c) While you do not have to 
pay the amount in question, you are responsible for the remainder of your balance. (d) We 
can apply any unpaid amount against your credit limit. After we finish our investigation, one 
of two things will happen: (a) If we made a mistake: You will not have to pay the amount in 
question or any interest or other fees related to that amount. (b) If we do not believe there was 
a mistake: You will have to pay the amount in question, along with applicable interest and fees. 
We will send you a statement of the amount you owe and the date payment is due. We may 
then report you as delinquent if you do not pay the amount we think you owe. If you receive 
our explanation but still believe your bill is wrong, you must write to us within 10 days telling 
us that you still refuse to pay. If you do so, we cannot report you as delinquent without also 
reporting that you are questioning your bill. We must tell you the name of anyone to whom 
we reported you as delinquent, and we must let those organizations know when the matter 
has been settled between us. If we do not follow all of the rules above, you do not have to pay 
the first $50.00 of the amount you question even if your bill is correct. Your Rights If You Are 
Dissatisfied With Your Credit Card Purchases. If you are dissatisfied with the goods or 
services that you have purchased with your credit card, and you have tried in good faith to cor-
rect the problem with the merchant, you may have the right not to pay the remaining amount 
due on the purchase. To use this right, all of the following must be true: (a) The purchase must 
have been made in your home state or within 100 miles of your current mailing address, and 
the purchase price must have been more than $50.00. (Note: Neither of these are necessary 
if your purchase was based on an advertisement we mailed to you, or if we own the company 
that sold you the goods or services.) (b) You must have used your credit card for the purchase. 
Purchases made with cash advances from an ATM or with a check that accesses your credit card 
account do not qualify. (c) You must not yet have fully paid for the purchase. If all of the criteria 
above are met and you are still dissatisfied with the purchase, contact us in writing at: Citadel 
520 Eagleview Boulevard, Exton, PA 19341. While we investigate, the same rules apply to the 
disputed amount as discussed above. After we finish our investigation, we will tell you our 
decision. At that point, if we think you owe an amount and you do not pay, we may report 
you  as delinquent.
12. I understand and agree that Citadel has the authority to impress and enforce a lien on all 
present and future shares in my name to the extent of that unpaid balance in event of 
non-payment.
13. The minimum monthly periodic payment required is the total New Balance as shown on 
your monthly billing statement if the amount is under $25.00. If the New Balance exceeds 
$25.00, the minimum periodic payment is 2.25% of that portion of the New Balance which 
does not exceed your credit limit, plus the entire portion of the New Balance in excess of your 
credit limit, plus any amount past due, or $25.00, whichever is greater.
14. If I lose my Mastercard, I will report the lost card to Citadel as soon as possible.  
Replacement cards will be given to me at a cost of $10.00.

15. Citadel may charge a late fee of up to $35.00 if my monthly payment is more than 5 (five) 
days past due. At no time will your late fee exceed your outstanding balance. I understand that 
Citadel reserves the right to change the fee at any time with proper written notification. 
16. A Cash Advance Fee of up to 5% of the advance amount will be assessed per Mastercard 
Cash Advance transaction. The minimum fee is $10.00. I understand that the Credit Union 
reserves the right to change the fee at any time.
17. For transactions initiated in foreign currencies, the exchange rate between the transaction 
currency and the billing currency (U.S. dollars) will be: (a) a rate selected by Mastercard from 
the range of rates available in wholesale currency markets for the applicable central processing 
date, which rate may vary from the rate Mastercard itself receives; or (b) the government-
mandated rate in effect for the applicable central processing date. In each instance you will  
be charged a fee of 0.90% calculated on the final settlement amount for transactions that are 
initiated in foreign countries, and if your transaction is also initiated in a foreign currency you 
will be charged an additional fee of 0.20% calculated on the final converted settlement amount.
18. I promise to pay any and all charges incurred by me or by any person whom I authorize  
to use the Mastercard Credit Card issued to me.
19. As a holder of a Mastercard Credit Card, I understand that I can repay any outstanding  
balance prior to maturity in whole or in part at my option without penalty.
20. I recognize and agree that I will accept any other conditions established by Citadel’s Board 
of Directors that are necessary to protect the best interest of Citadel and to comply with  
applicable Federal and State laws and regulations, except that Citadel may not assess any other 
charges to which I have not expressly agreed.
21. I acknowledge and agree that Citadel’s Loan Review Committee may terminate this  
Agreement under the following conditions: (a) Upon adverse re-evaluation of my credit  
worthiness. (b) Upon my failure to satisfy the terms of this Agreement and the terms and 
conditions established by Citadel’s Board of Directors and by Mastercard International, Inc.  
(c) At my option or at Citadel’s option if it has good cause.
22. If my line of credit is to be terminated by Citadel, I shall receive written notice of such 
termination; however, I understand and acknowledge that such termination shall not affect  
my obligation to pay any outstanding balance.
23. I understand that Citadel may review my loan file at least once every 12 months. I hereby 
give my permission to and authorize Citadel to investigate and reassess my credit worthiness 
with the understanding that this may affect my loan limit depending on the results of the 
credit inquiry.
24. I fully understand, acknowledge and agree that if my loans become delinquent or past due 
my Mastercard Credit Card shall be revoked, unless the Loan Review Committee or the Loan 
Officer determines that extenuating circumstances have contributed to the delinquency; under 
such circumstances, the Loan Review Committee, at its option, may approve my continued use 
of the Mastercard Credit Card.
25. Federal law provides important protections to members of the Armed Forces and their 
dependents relating to extensions of consumer credit. In general, the cost of consumer credit to 
a member of the Armed Forces and his or her dependent may not exceed an annual percentage 
rate of 36 percent. This rate must include, as applicable to the credit transaction or account: The 
costs associated with credit insurance premiums; fees for ancillary products sold in connection 
with the credit transaction; any application fee charged (other than certain application fees for 
specified credit transactions or accounts); and any participation fee charged (other than certain 
participation fees for a credit card account). If you want to hear this disclosure verbally, please 
call 855-640-3707. Not applicable for business credit cards.
26. Any controversy or claim arising out of or relating to these Agreements And Disclosures,  
or the breach thereof, shall be settled by arbitration administered by the American Arbitration 
Association in accordance with its Arbitration Rules and judgment on the award rendered by 
the arbitrator(s) may be entered in any court having jurisdiction thereof. All parties hereby 
waive and give up all rights to a jury trial or class action relief.

2707  8/2020