WebBank  Klarna  Credit  Account  Agreement 

This Agreement  governs your  use of  Klarna Credit,  an open-end  credit plan  offered  by WebBank.  By 
using Klarna Credit, you agree that  you have reviewed this Agreement. 

W I R esidents  

Important Disclosures  Regarding Klarna Credit 
Please  review  the  Important  Disclosures  below.   See  Terms  and  Conditions  for  information  about 
Promotional  Purchases. 

Interes t Rate and  Interest Charges 

Annual Perc entage R ate (APR) for 
Standard Purchases 

19.99% 

Pay ing Interes t  

M inim um  Interes t Charge 

F or C redit C ard T ips  from  the Con- 
s um er F inanc ial Protection Bureau 

Fees 

Annual F ee 

Penalty  F ees  

Your  due  date  is  at  least  23  days  after  the  close  of  each 
billing  cycle.  We  will  not  charge  any  interest  on  Standard 
Purchases,  Account-Based  Promotional  Purchases  or  Spe- 
cial  Interest  Purchases  if  you  pay  your  entire  balance  by 
the  due  date  each  month.  We  will  begin  accruing  interest 
from  the  transaction  posting  date,  as  discussed  further  in 
the  Terms and Conditions. 

If you are charged  interest,  the  charge will be no  less than 
$2.00  per month. 

To  learn  more  about  factors  to  consider when  applying for 
or  using  a  credit  card,  visit  the  website  of  the  Consumer 
Financial  Protection  Bureau  at:  http://www.consumerfin- 
ance.gov/learnmore. 

N one 

Late Pay m ent  Fee 
U p to $35.00 
R eturned  Pay m ent  F ee U p to $35.00 
Ov er the Lim it Fee 

N one 

Other Im portant  Information 

H ow  W e Will Calculate Your Balance  WebBank  uses  the  “daily  balance”  method  (including  for 
new  purchases,  with  daily  compounding).  See  the  Terms 
and  Conditions  for more  details. 

Billing R ights  

Am endm ent  of T erm s  and C ondi- 
tions  

Im portant  Inform ation  about  Pro- 
c edures  for Opening a New Ac count 

Information  on  your  rights  to  dispute  transactions  and  how 
to  exercise  those rights  is  provided  in the  Terms and  Con- 
ditions. 

WebBank  may  amend  this  Agreement,  including  any  of the 
terms  stated  in  Important  Disclosures, from  time to  time, in 
accordance  with  the  section  of  the  Terms  and  Conditions 
entitled  "Amendment  of this Agreement." 

To  help  the  government  fight  the  funding  of  terrorism  and 
money  laundering  activities,  federal  law  requires  all  finan- 
cial  institutions  to  obtain,  verify, and record information  that 
identifies  each  person  who  opens  an  account.  What  this 
means  for  you:  When  you  open  an account,  WebBank will 
obtain  your  name,  address,  date  of  birth, and  other inform- 
ation  that  will  allow  WebBank  to  identify  you.  WebBank 
may  verify  this  information  with  you  and  others.  WebBank 
may  also  request  to  see  your  driver’s  license  or  other 
identifying documents. 

State D isclosures  

All Ac c ounts, including CA, NY, UT, 
R I & VT  Res idents 

• As  required  by  applicable  law,  you  are  hereby  notified 
that  a  negative  credit  report  reflecting  on  your  credit 
record  may  be  submitted  to a  credit reporting  agency  if 
you fail to fulfill the terms of your credit obligations. 

• We   may    order    credit    reports    in   connection    with 
processing  applications/solicitations  and  any  update, 
renewal,  or  increase  in  the  Credit  Line.  Upon  request, 
we  will 
the  name  and  address  of  any 
consumer-reporting  agency  that  furnished  a  report  on 
you.  You  consent  to  the  obtaining  of  such  reports  by 
signing  or  otherwise  submitting  an  application  or 
solicitation. 

tell  you 

• NY   Residents:       Klarna    Credit   Customer    Service, 
1-844-4KLARNA.  New  York  Residents  may contact  the 
New  York  State  Department  of  Financial  Services  by 
telephone  or  visit  its  website  for  free  information  on 
comparative  credit  card  rates,  fees,  and  grace periods. 
New  York  State  Department  of  Financial  Services  1-
877-226-5697  or www.dfs.ny.gov. 

• All  accounts  are  individual  accounts;  each  applicant 

OH  R esidents  

must apply separately. 

The  Ohio  laws  against discrimination require  that all credit- 
ors  make  credit  equally  available  to  all  creditworthy  cus- 
tomers,  and 
reporting  agencies  maintain 
separate  credit  histories  on  each  individual  upon  request. 
The  Ohio  Civil  Rights  Commission administers  compliance 
with this law. 

that  credit 

No  provision  of  a  marital  property  agreement,  unilateral 
statement  under  Section  766.59,  or  court  decree  under 
Section  766.70  adversely  affects  the  interest  of  WebBank, 
unless  WebBank,  prior to  the time  credit is  granted,  is  fur- 
nished  a  copy  of  the  agreement,  statement,  or  decree  or 
has  actual  knowledge  of  the  adverse  provision  when  the 
obligation  to  WebBank  is  incurred.  If  you  are  married, 
please  contact  us  immediately  at:  “Klarna  Credit Customer 
Service,  P.O.  Box  8116,  Columbus,  Ohio  43201,”  and 
provide  us  with the  name and  address of  your spouse.  We 
are  required  to  inform  your spouse  that we  have opened  a 
credit  account  for you. 

This  Agreement  contains  Important  Disclosures,  Electronic  Communications  Agreement,  Terms  and 
Conditions  and  WebBank  Privacy  Policy.  The  Terms  and  Conditions  include  a mandatory  agreement 
to arbitrate disputes.  Please review each  section carefully. 

Electronic  Communications  Agreement 

C ons ent to Elec tronic C ommunications 
By  clicking  “Agree  and  Place  Order”  and/or  checking  “I  agree  to  receive  these  terms  and  other 
required  disclosures electronically,” you  consent  and  agree that: 

•  We  and/or  Klarna  Inc.  can  provide  all  communications  and  other  information  relating  to  your 
application  for  and/or  use  of  Klarna  Credit,  including  but  not  limited  to  agreements,  privacy 
notices,  billing  statements,  change  in  terms,  adverse  action  notices  and  any other  disclosures 
required  by  law  (collectively, “Communications”) to  you  electronically, including  via our website 
or the email  address(es)  that you provided  to us. 

•  You  are  providing  your  consent  to  receive  electronic  communications pursuant  to the Electronic 
Signatures  in  Global  and  National  Commerce  Act  and  you  and  we  intend  that  the  statute 
applies to the fullest extent  possible. 

•  You  are  providing  your  electronic  signature  on  agreements  and  documents,  which  has  the 

same  effect as if you signed  them  in ink. 

•  You are able to and will access and  retain any Communication  received  from us. 
•  This  consent  applies  to  this  transaction,  and  to  all  future  Communications  from  WebBank 
and/or  Klarna  Inc.,  unless  you  have  withdrawn  your consent by  the procedure outlined  below in 
“Withdrawing Consent.” 

You  understand  and  acknowledge  that,  in  order  to  access  and  retain  Communications,  you will  need 
the following: 

•  A computer  or a mobile  device with an internet  connection. 
•  A current  web browser that  includes 128-bit  encryption  with cookies enabled. 
•  A valid email address. 

•  Sufficient  storage  space to save  past Communications  or a means  to print them. 

Withdrawing  Consent  or  Requesting  Paper  Copy 
If  you’d  like  to  withdraw your  consent to receive  Communications electronically, you may contact us  in 
writing  at  “Klarna  Credit  Customer  Service,  P.O.  Box  8116,  Columbus,  Ohio  43201.”  If  you  withdraw 
your consent,  we may  prohibit you from  using Klarna Credit or certain other  Klarna services. 

You  may  also  request  paper  copies  of  any  specific Communication  within 180  days of  the date  of the 
Communication  without  withdrawing  your  electronic  communications  consent  given  in  this  Agreement. 
To  request  a  paper  copy,  please  contact  us  in  writing  at  “Klarna  Credit  Customer  Service,  P.O.  Box 
8116,  Columbus,  Ohio 43201.” 

U pdating Email Address 

At  any  time,  you  may  update  the  email  address  to  which Communications  may be  sent and  at which 
you  may  be  contacted  electronically.  If  you  change  your  email  address,  you  must notify  us.  You  can 
update  your  email  address  by  contacting  us  in  writing  at  “Klarna  Credit  Customer  Service,  P.O.  Box 
8116,  Columbus,  Ohio 43201,  or by using a web service tool we may provide you with. 

Klarna Credit Terms  and Conditions 

THIS  AGREEMENT  INCLUDES  THE  MANDATORY  USE  OF  ARBITRATION  ON  AN  INDIVIDUAL 
BASIS  TO  RESOLVE  DISPUTES,  WITH  LIMITED  EXCEPTIONS,  RATHER  THAN  JURY  TRIALS 
OR  CLASS  ACTIONS,  AND  LIMITS  THE  REMEDIES  AVAILABLE  TO  YOU  IN  THE  EVENT  OF  A 
DISPUTE. 

This  Agreement  sets  forth  the  terms  and  conditions  regarding  your  Klarna  Credit  Account  and  the 
extensions  of credit made  by WebBank.  Please  read this Agreement  and keep a copy. 

1. Certain Definitions 

The following definitions  are used  frequently  in this Agreement: 

“Account”  means  the  Klarna  Credit  open-end  (revolving)  account  offered  by  WebBank  that  is  the 
subject of this Agreement. 

“Agreement”  means  the  Important  Disclosures,  Electronic  Communications  Agreement,  Terms  and 
Conditions,  WebBank  Privacy Policy, and any amendment  or addendum  to any  of the foregoing. 

“Billing  Cycle”  means  the  time  between  the  dates  on  which  we  prepare  billing  statements,  or  would 
have  prepared 
if  statements  were  required  under  the  “Billing  Statements”  section  of  this 
Agreement. 

them 

“Credit  Line”  means  the  dollar  amount  of credit  available for  you to  borrow on  this Account.  The total 
balances  of all types  of transactions  on the  Account  plus transactions  which  have been  authorized  but 

 
 
 
 
 
 
 
 
 
 
not  yet  posted  to  the  Account  (but  not  including  unpaid  Fees)  may  not  exceed  the  Credit  Line. 

“Expiration Date” means  the date  on which a promotional  period ends  for Promotional  Purchases. 

Interes t.  

“Grace  Period”  means  the  period  within  which  you  may  repay  a  loan  or  extension  of  credit  without 
incurring  any 
interest,  as  further  described  in  the  “Interest  and  Grace  Period”  section  of  this 
Agreement. 

“Klarna  Inc.”  located  in  Columbus,  Ohio,  developed Klarna  Credit and provides services  for  WebBank, 
such  as  processing  transactions,  keeping  records,  sending  billing  statements,  and  providing  customer 
service. 

“Merchant”  means  a  merchant  participating  in  and  authorized  to  accept  Klarna  Credit  as  a  payment 
option. 

“Payment  Due  Date”  means  the  date  which  will  appear on each billing statement as  the “Payment  Due 
Date”  for  the  Billing  Cycle.  The Payment Due Date will be  on approximately  the same day each month. 
We may change  the Payment  Due Date at our option,  and will notify you if we do so. 

“Purchases”  are  purchases  of  goods  and  services,  not  including  returns  and  credits,  for  which  we 
extend  credit  on  the  Account  when  you  choose  Klarna Credit  to pay  for a  purchase from  a Merchant 
website  or  other  authorized  location,  or  when  you  choose  Klarna  Credit  to  pay  for  any  outstanding 
Klarna  pay  after  delivery  invoice  or  other  goods  and  services  from  Klarna  Inc.  at  the  Klarna  Inc. 
consumer  portal  or  other  authorized  location.  You  may  occasionally  see  references  to  “credit  card 
purchases”  because  under  federal  law  this  is  considered  a  credit  card account.  We discuss  different 
categories  of Purchases in the  “Standard  and Promotional  Purchases” section  of the  Agreement. 

“Standard  APR”  means 
Important  Disclosures. 

the  Annual  Percentage  Rate 

for  Standard  Purchases  identified  in  the 

“Promotional  APR”  means  a  special  APR  in  effect  during  a  promotional  period  that  may  be  0%  or 
greater but  lower than  the Standard  APR. 

“We,” “us,” and ”our” mean  WebBank. 

“WebBank” means  the  lender  of your Klarna Credit account. 

“You”  are  the  individual  who  may  use this Account to make Purchases and who agrees to  be bound  by 
the terms of this Agreement. 

2. How You Agree to This Agreement 
You  agree  to  the  terms  of  this  Agreement  and you make the  promises it contains by  either applying for 
or accepting  an Account,  or making a Purchase  using  your Account  after receipt of this Agreement. 

3. Standard and Promotional Purchases 
This  section  details  the  terms  and  conditions  that  apply  to  Standard  Purchases  you  make  using  the 
Account,  as  well  as  promotional  offers  that may  be available  to you  from time  to time.  This  section  is 
divided  into  two  parts:  (i)  Standard  Purchases  and  (ii)  Promotional  Purchases. Promotional  Purchases 
include purchases  made  under  an Account-Based  Promotion  or a Purchase-Specific  Promotion. 

a. Standard Purc hases (sometimes m arketed as  “Flexible M onth-to-Month”) 

What  Are  Standard  Purchases?  “Standard  Purchases”  are  all  Purchases  that  are  not  Promotional 
Purchases.  The  Standard  Balance  is  the  total  of  all unpaid  balances of  (i)  Standard  Purchases, (ii) 
Promotional  Purchase  which  remains  after  its  Expiration  Date,  as  applicable,  and  (iii)  to the  extent 
permitted  by  applicable  law,  Promotional  Purchases  on  which  you  fail  to  make  the  applicable 
Minimum Payment  Due for a  period of time. 

Applicable  APR.  Standard  Purchases  and  other  purchases  that  become  part  of  the  Standard 
Balance  are  subject  to  the  Standard  APR  and other  terms provided in Important Disclosures,  as well 
as the  Minimum Payment  Due set forth below. 

Grace  Period  May  Apply.  A  Grace  Period  of  at  least  23  days  may  apply  to  new  Standard 
Purchases.  For  additional  information  on  Grace  Period, see  the “Interest  and Grace  Period” section 
of this Agreement. 

b. Prom otional Purchas es 
From  time  to  time,  we  may  make  promotional  offers  to  you,  which  may  include  special  Promotional 
APRs,  repayment  schedules,  minimum  payment  rules  and  other  terms  that  affect  the  way Promotional 
Purchases  are  repaid.  These  special  promotions  are  made available  at our discretion and for a limited 
period  of  time,  are  subject  to  credit  approval,  may  not  available  for  all  purchases  and  cannot  be 
changed  by customer  request. 

We  use  the  term  “Promotional  Purchases”  to  describe  purchases  made  under  both  Account-Based 
Promotions  and  Purchase-Specific  Promotions.  When  you  make  a  Promotional  Purchase,  it  will  be 
identified  on  your  billing  statements.  Promotional  Purchases  may  be  separately itemized or may, at our 
option,  be  grouped  together  in  the  “Interest  Charge  Calculation”  and  “Promotional  Purchases” sections 
of your billing statement. 

We  may  offer  the  promotions  described  below from time  to time. In  addition  we may  revise  or remove 
any of  them  at any time,  or add  more promotions  from  time to  time. 

Ac c ount-Bas ed Promotions 

What  Are  Account-Based  Promotions?  “Account-Based  Promotions”  are  offers  of  a  Promotional 
APR  for  all  Purchases  made during  the period  when the  Promotional APR  is offered.  We  may  offer 

Account-Based  Promotions  to you at  any time while your Account  is active. 

What  are  Account-Based  Promotional  Purchases?   “Account-Based  Promotional  Purchases”  are 
Promotional  Purchases  made during  a period an Account-Based  Promotion  is offered. 
What  is the  Promotional  Period?  The  promotional  period  is the  time  during  which  the Promotional 
APR will be applicable  to Account-Based  Promotional  Purchases. 

• During  the  promotional  period,  a Promotional APR  that is lower than the Standard  APR will apply 
to  all  Account-Based  Promotional  Purchases.  During  the  promotional  period,  you  have  the 
obligation  to  pay  at  least  the  Minimum  Payment  Due  by  each  Payment  Due  Date  to  maintain 
your Promotional  APR. 

• If any  balance  on  the Account-Based  Promotional  Purchases  remains after  the  Expiration  Date, 
such  balance  will be  treated  as  Standard  Balance  and  the  Standard  APR  will  apply  to  such 
balance. 

During  the  first  six  months  of  a  promotional  period,  we  will  not  increase  the  Promotional  APR to 
the  Standard  APR,  even  if  you  fail to  pay a  Minimum Payment  Due by  a Payment  Due Date  that 
falls  within  the  first  six  months  of  the  promotional  period.  After  the  first  six  months  of  the 
promotional  period  (if  the  promotional  period  is  longer  than  six  months),  if  you  fail  to  pay  a 
Minimum  Payment  Due  within  60  days  following  the  Payment  Due  Date,  we  may  raise  the 
Promotional  APR  to  the  Standard  APR  and  transfer  the  balance  to  the  Standard  Balance,  as 
permitted  by  applicable  law.  Please  note  that  you  will  be  subject  to  the applicable  Late Payment 
Fee if you miss your Minimum  Payment  Due at any time during the promotional  period. 

Grace  Period  May  Apply.  A  Grace  Period  of  at  least  23  days  may  apply  to  new  Account-Based 
Promotional  Purchases  with  an  APR  greater  than  0%.  For  additional  information  on  Grace  Period, 
see the  “Interest and  Grace Period” section  of this Agreement. 

Purc has e-Specific Promotions 

What  Are  Purchase-Specific  Promotions?  “Purchase-Specific  Promotions”  are  offers  of  special 
promotional  terms  specific  to  a  Purchase or a group of Purchases. We may offer any of  the following 
Purchase-Specific  Promotions  from time to time: 
• Reduced  Interest  Purchases 
• Deferred Interest  Purchases  (sometimes  marketed  as “No Interest  if Paid in Full”) 
• Planned  Payment  Purchases 
• Budget  Payment  Purchases  (sometimes  marketed  as “Budget  Pay”) 

Purchase-Specific  Promotions  –  Reduced  Interest  Purchases 

What  Are  Reduced  Interest  Purchases?  “Reduced  Interest  Purchases”  are  Purchases  subject  to  a 
Purchase-Specific  Promotion  on  which  no  interest  or  reduced  interest  will  apply.  The  promotional 
period  starts  on  the  date  the  Purchase  is  made and  may last  six months  or  longer  as disclosed  at 
the time  of Purchase.  There are three types of Reduced  Interest  Purchases: 
• “No Interest  + No Payment  Purchases”  are Purchases  on  which  (i) no interest  will apply during 
the   promotional   period   and   (ii)  you  do   not   owe   any   Minimum   Payment   Due   during   the 
promotional  period. 

• “No  Interest  + Minimum  Payment  Purchases”  are  Purchases  on  which  (i) no interest  will apply 
during  the  promotional  period  and  (ii) you  owe  the  Minimum  Payment  Due  by  each  monthly 
Payment  Due Date during the promotional  period. 

• “Special  Interest  Purchases”  are Purchases  on  which (i) a  Promotional  APR that  is lower than 
the  Standard  APR  will apply  during  the  promotional  period  and  (ii) you  owe  the  Minimum 
Payment  Due by each monthly  Payment  Due Date during the  promotional  period. 

Interes t.  
• For  No Interest  + No  Payment  Purchases,  we will not  charge  any  interest  for  the  Purchase 
during the  promotional  period.  You  have  no obligation  to make  any payment  on any  No Interest 
+ No Payment  Purchase  balance  during  the promotional  period.  If you pay  the entire No Interest 
+  No  Payment  Purchase  balance back  by  the  Expiration Date,  you will  not owe  any interest  for 
your  No  Interest  +  No  Payment  Purchases.  If  any  balance  on  No  Interest  +  No  Payment 
Purchases  remains  after  the  Expiration  Date,  such  balance  will be  treated as  Standard Balance 
and  the  Standard  APR and payment  terms will apply to such balance. 

• For No Interest  + Minimum Payment  Purchases,  we will not charge  any interest for the Purchase 
during  the  promotional  period.  You  still  have  the  obligation to pay  at  least the Minimum Payment 
Due  by  each  monthly  Payment  Due  Date  during  the  promotional  period.  If  any  balance  on  No 
Interest  +  Minimum  Payment  Purchases  remains  after the  Expiration Date,  such balance  will be 
treated  as  Standard  Balance  and  the  Standard  APR  and  payment  terms  will  apply  to  such 
balance. 

• For  Special  Interest  Purchases,  a  Promotional  APR  lower than  the  Standard  APR  will apply 
during  the  promotional  period.  You  have  the  obligation  to  pay  at  least  the  Minimum  Payment 
Due  by  each  monthly  Payment  Due  Date  during  the  promotional  period.  If  any  balance  on 
Special  Interest  Purchases  remains  after  the  Expiration  Date,  such  balance  will  be  treated  as 
Standard  Balance  and the Standard  APR and  payment  terms will apply to such balance. 

During  the  first  six  months of  a promotional  period following  the date  of Purchase,  we will  not in- 
crease  the  Promotional  APR  to  the  Standard APR, even if you fail to  pay a Minimum  Payment Due 
by  a  Payment  Due  Date  that  falls  within  the  first  six months  of the  promotional period.  After  the 
first  six  months  of  the  promotional  period  (if  the promotional  period  is  longer than  six months),  if 
you  fail  to  pay  a  Minimum  Payment Due within  60 days following  the Payment Due  Date, we may 
raise  the  Promotional  APR  to  the  Standard  APR  and  transfer  the  balance  to  the  Standard  Bal- 
ance,  as  permitted  by  applicable  law.  Please  note  that  you  will be  subject  to  the applicable  Late 
Payment  Fee if you miss your Minimum Payment  Due at any time during  the promotional  period. 

No  Grace  Period  for  No  Interest  +  No  Payment  and  No  Interest    +    Minimum    Payment    Pur- 
chases.  No  Interest  +  No  Payment  Purchases  and  No  Interest  + Minimum  Payment Purchases  do 
not  have  a  Grace  Period. In  the case of No Interest +  No Payment Purchases, you can avoid  paying 
interest  by  paying  the  balance  in  full by  the Expiration  Date.  In  the case  of No  Interest +  Minimum 
Payment  Purchases,  you  can  avoid  paying  interest  by  paying  the  Minimum  Payment  Due  by  each 
Payment  Due  Date  within  the  promotional  period and  by  paying any remaining  balance in full  by the 
Expiration Date. 

Grace  Period  May Apply  to Special  Interest Purchases.  A  Grace  Period  of  at  least  23  days  may 
apply  to  new  Special  Interest  Purchases.  For  additional  information  on  Grace  Period,  see  the  “In- 
terest and Grace Period” section of this Agreement. 

 
 
 
 
 
 
 
 
 
 
 
 
 
No  Grace  Period.  Planned  Payments  Purchases  do  not  have  a Grace Period.  If you do  not pay the 
balance  in  full  by  the Expiration  Date,  the  Standard APR  will  apply  to any  remaining  balance.  How- 
ever,  for  Planned  No  Interest  Payments  Purchases,  you  can  avoid  paying  interest  by  paying  each 
Monthly  Planned  Payment  on  time  and  the  balance  in  full  by  the  Expiration  Date.  Planned Interest 
Bearing  Payments  Purchases  are  subject  to  the  applicable  Promotional  APR  from  the  date  of  the 
Purchase  until the Expiration  Date. 

Orders  Consisting  of  Multiple  Items.  Generally,  transactions  are  posted  when  the  Merchant  ships 
your  order.  If  every  item in  your Purchase  is  shipped  on the  same day,  your  Monthly  Planned Pay- 
ment  or  Budget  Payment  amounts  will  be  substantially  consistent  with  the  estimated  amounts  we 
disclosed  or  you  chose  at  the  time  of  Purchase (subject  to any  minimum interest  charge and  other 
applicable  fees  or  how  much  you  pay  in  excess  of  the Minimum  Payments Due  during the  promo- 
tional period).   But  if the  items in your Purchase  ship at different  times,  your Monthly  Planned  Pay- 
ment  or  Budget  Payment  amounts  will  be affected as follows.  If, in any given Billing Cycle during the 
promotional  period,  the  total  retail  price  for  the  then-shipped but  unpaid items  is less  than your  es- 
timated  Monthly  Planned  Payment  or  Budget  Payment  amount  for  that  Billing  Cycle,  your  actual 
Monthly  Planned  Payment  or  Budget  Payment  amount  we  will  bill  you  for  will  equal  the  total  retail 
price  for  the  unpaid,  shipped  items, not the  originally estimated amount. If,  in any given Billing  Cycle 
during  the  promotional  period,  the  total  retail  price  for  the  then-shipped  but  unpaid items  equals or 
exceeds  the  estimated  Monthly  Planned  Payment  or  Budget  Payment  amount  for that  Billing  Cycle, 
then  your  actual  Monthly  Planned  Payment  or  Budget  Payment  amount  will  be  consistent  with  the 
estimated  amount. 

Sk ip Pay  Option 

At  our  discretion,  we may allow  you to skip  making the Minimum  Payment Due. The  applicable Pro- 
motional  APR  or  Standard  APR  will  be  assessed  during  the  skip-payment  period,  but  a  Late  Pay- 
ment  Fee  will  not  be  assessed.  If  you  attempt  to  make  a  payment  during  the  skip-payment  period 
and  the  payment  is  returned  unpaid  by  your  bank  or  financial  institution,  a  Returned  Payment Fee 
will  be  assessed  in  accordance  with  the  “Fees”  section  of  this  Agreement.  This  option  will  not  be 
considered  a  waiver  of any of our rights described in this Agreement. All other terms  of your Account 
apply during the  skip-payment  period. 

4. Interest and Grace Period 

When Interest Charges  Start to  Accrue.  INTEREST BEGINS TO ACCRUE ON THE TRANSACTION 
POSTING  DATE  FOR  ALL  PURCHASES,  except  that  interest  does  not  accrue on any portion  of a 
Standard  Purchase,  Account-Based  Promotional  Purchase  or  Special  Interest  Purchase  that  you re- 

pay during the  Grace Period, if a Grace Period  applies  as set forth in this section. 

Grac e Period. 
All  new  Standard  Purchases,  Account-Based  Promotional  Purchases  or  Special  Interest  Purchases 
are  subject  to a  Grace Period  of at  least 23  days, if  such new  Purchases are  made  during  a Billing 
Cycle  (the  “current  Billing  Cycle”)  in  which  you  paid  the  balances  of  Standard  Purchases,  Ac- 
count-Based  Promotional  Purchases  or  Special  Interest  Purchases  outstanding  at  the  end  of  the 
preceding  Billing  Cycle,  on  or  before  the Payment  Due Date  of the  current Billing  Cycle.  If the  new 
Standard  Purchases,  Account-Based  Promotional  Purchases  or  Special  Interest  Purchases  made  in 
the current Billing  Cycle are subject  to  a Grace  Period, we will  not charge interest  on such new Pur- 
chases  if  you  pay  the  balance  of  such  Purchases in  full by  the Payment  Due Date  in the  following 
Billing Cycle. For example,  consider the following scenario: 

• Your Billing Cycle runs from the 15th  of each month  to the  14th of the next  month; 
• Your Account  had a balance  of $0.00  on January 15; 
• You  make  a $500.00  Standard  Purchase  on February 1; 
• We send  you a statement  on or about  February 15  with a Payment  Due Date of March 12;  and 
• You  pay $500.00  (the full balance) by March 12;  then 
• We will not charge any interest on this transaction. 

Where  the  new  Standard  Purchases,  Account-Based  Promotional  Purchases  or  Special  Interest 
Purchases  made  in the  current  Billing  Cycle are  subject to  a Grace  Period, you  will  lose  the benefit 
of  the  Grace  Period  if  you  do  not  pay  the  balance  for  such  Purchases  in  full  by  the  Payment  Due 
Date in the following Billing Cycle. For example,  consider the following  scenario: 

• Your Billing Cycle runs from the 15th  of each month  to the  14th of the next  month; 
• Your Account  had a balance  of $0.00  on January 15; 
• You  make  a $500.00  Standard  Purchase  on February 1 (Grace Period applies); 
• We send  you a statement  on or about  February 15  with a Payment  Due Date of March 12;  and 
• You  pay $400.00  (only part  of the full balance)  by March 12; then 

❍  We will not charge  any interest on the $400.00  you paid (due to existing  Grace Period); 

❍  We  will  charge  interest  on the  unpaid balance  of $100.00  from  February  15 to  March  14  (the 
March  15  billing  statement  will show  such accrued interest  as  a finance  charge you must  pay 
by the  next Payment  Due Date);  and 

❍  New Purchases made in  the  February 15 to March 14  Billing Cycle will  not qualify  for a Grace 
Period  because  you  did  not  pay,  on  or  before  the March 12  Payment Due Date,  the balances 
of  all  Standard  Purchases,  Account-Based  Promotional  Purchases  or  Special 
Interest 
Purchases,  made  during  the January  15  to February 14 Billing Cycle. 

In  order  for  new  Purchases  in  the  current  Billing  Cycle  to  qualify  for  the  Grace  Period  again,  you 
must  pay  all  outstanding  balances  on  Standard  Purchases,  Account-Based  Promotional  Purchases, 
and  Special  Interest  Purchases  made  during  the preceding  Billing Cycle  in full  by the  Payment Due 
Date of  the current Billing Cycle. 

Purc has e-Spec ific Promotions – Deferred Interest Purc has es (som etimes  marketed as  "No 
Interes t  if Paid in F ull") 

What  Are  Deferred  Interest  Purchases?  “Deferred  Interest  Purchases”  are  Purchases  (i)  that  ac- 
crue  interest  at the  Standard  APR  during the  promotional period  and (ii)  on  which  you owe  the Min- 
imum  Payment  Due  each  month  during  the  promotional  period;  however,  we  will  not  charge  the 
accrued  interest  to  you  if  you  pay your balance  in full by  the Expiration Date.  The promotional peri- 
od may be six months  or longer as disclosed  when the Purchase  is made. 

Interest.  If  you  pay  the  balance  on  a  Deferred  Interest  Purchase in  full by  the Expiration  Date, we 
will  not  charge  any interest for  that Purchase. We  will calculate the  interest at the  Standard APR for 
each  Billing  Cycle  prior  to  the  Expiration  Date  and  disclose  it  on  the  billing  statement  as  the  “Ac- 
crued  Deferred  Interest.”  If  you  do  not  pay  the balance of a  Deferred Interest Purchase in full before 
its  Expiration  Date,  (i)  on  the  Expiration Date,  we may  charge your  Account for  all the  interest that 
accrued  on  that  Deferred  Interest  Purchase  from its  transaction posting  date (even if you paid  a por- 
tion  of  your  balance  by  the  Expiration  Date),  and  (ii)  any  remaining  balance,  including  interest 
charged  under (i), will be treated  as a  Standard  Purchase  beginning  on the Expiration  Date. 

No  Grace  Period.  Deferred  Interest  Purchases  do  not  have  a  Grace  Period.  However,  you  can 
avoid  paying  interest  on  a  Deferred  Interest  Purchase  by  paying the balance in full  by the Expiration 
Date. If  you do  not pay  the  balance  in full by the  Expiration Date,  you will be charged  the entire  in- 
terest  that  accrued  on  all  Promotional  Purchases at  the Standard APR from  their respective transac- 
tion posting dates. 

Purchase-Specific  Promotions  –  Planned  Payments  Purchases 

What  Are  Planned  Payments  Purchases?  “Planned  Payments    Purchases”  are  Promotional  Pur- 
chases  that  will  be  repaid  in  substantially  equal  monthly installments  called “Monthly  Planned Pay- 
ments.”  Planned  Payments  Purchases  will  be  subject  to  the  repayment  terms offered  at the  time of 
the Purchase. 
• There are  two types of Planned  Payments  Purchases: 

❍  “Planned  No  Interest  Payments  Purchases”  are  Planned  Payments  Purchases  on  which  no 

interest  will be charged. 

❍  “Planned  Interest  Bearing  Payments  Purchases”  are  Planned  Payments  Purchases  on  which 
interest  will  be  charged.  The  Promotional  APR  for  Planned  Interest  Bearing  Payments 
Purchases  may  vary  by  Merchant  and  will be  disclosed at  the time  of Purchase,  but will  not 
exceed  the Standard  APR. 

Interes t.  

• For  Planned  No  Interest  Payments  Purchases,  we  will  not  charge  any  interest  during  the 
promotional  period.  You  have  the  obligation  to  pay  each  Monthly  Planned  Payment  by  the 
applicable  Payment  Due  Date  during  the  promotional  period  and  pay  the  Purchase  balance  in 
full  by  the  Expiration  Date. If any  balance remains after the Expiration Date, such  balance will be 
treated  as Standard  Balance  and  the  Standard  APR will apply to  such balance. 

• For Planned  Interest  Bearing  Payments  Purchases,  we  will charge  interest  at  the  applicable 
Promotional  APR  during  the  promotional  period.  You  have  the  obligation  to  pay  each  Monthly 
Planned  Payment  consisting  of  your  principal  and  accrued  interest  by  the  applicable  Payment 
Due  Date  during  the  promotional  period  and  pay  the  Purchase  balance in  full  by  the Expiration 
Date. 

During  the  first  six  months  of  a  promotional  period,  we  will  not  increase  the  Promotional  APR to 
the  Standard  APR,  even  if  you  fail  to  pay  a  Monthly Planned  Payment by  the Payment  Due Date 
that  falls  within  the  first  six  months of  the  promotional period.  After the first six  months of  the pro- 
motional  period  (if  the  promotional  period  is  longer  than six  months), if  you fail  to pay  a  Monthly 
Planned  Payment  within  60  days  following  the  Payment  Due Date,  we may  raise  the  Promotional 
APR  to  the  Standard  APR  and  transfer  the  Planned  Payment  Purchase  balance  to  the  Standard 
Balance,  as  permitted  by  applicable  law.  Please  note that you will  be subject to the applicable Late 
Payment  Fee  if  you  miss  your  Monthly Planned  Payment  at  any time  during the  promotional peri- 
od. 

Pay m ents.  

Depending  on the purchase  you make  and the Merchant  from whom  you make it, you may have one 
or both  of the  following options: 
• You may  have the  option  to  choose  the  number  of  months  until  the Expiration  Date (called  the 
“term”)  to  pay  the  balance. For  example, you  may have  the option  to pay  the balance  in six  (6), 
twelve  (12)  or  eighteen  (18)  months,  The  Monthly  Planned  Payments  are  calculated  to  be 
substantially  equal  so  that  as  long  as  you  pay  each  of  them  by  the  applicable  Payment  Due 
Date,  you  will pay off  the  entire balance of the  Purchase  by the Expiration Date.  We will disclose 
the estimated  Monthly Planned  Payment  amount  to you when you choose  the term. 

• You may have  the option  to choose  the  amount  of  the Monthly Planned  Payment  (called “Budget 
Payments”)  which  you  will  pay  each  month  until  the  Expiration  Date  to  pay  the  balance.  For 
example,  you  may have  the option  to pay  the balance  by making  Budget  Payments  of $15.00, 
$25.00  or  $50.00;  the  choices  will  vary  depending  upon  the  amount  of  the  purchase.  We  will 
disclose  the  estimated  number  of  months  you  will  have  until  the  Expiration  Date  when  you 
choose  a Budget  Payment. 

• If  applicable,  you  must  pay  a  Minimum  Interest  Charge  in  addition  to  the  Monthly  Planned 
Payment  or  Budget  Payment  amount.  Some 
times,  we  may  include  the  potential  Minimum 
Interest  Charge  amount  in  the  Monthly  Planned  Payment  or  Budget  Payment  amount  initially 
offered  to  you.  Regardless  of  such  disclosure,  you  will  not  be  billed  for  the  Minimum  Interest 
Charge  unless  it  applies  to  your  Account during the  applicable Billing Cycle.  This means  that in 
the  Billing  Cycles  the  Minimum  Interest  Charge  is  not  owed,  the  actual  billed  amount  of  a 
Monthly  Planned  Payment  or  Budget  Payment  will  be  less  than  the amount  of  Monthly  Planned 
Payment  or  Budget  Payment  initially  disclosed  to  you.  If  there  are  multiple  Monthly  Planned 
Payments  or  Budget  Payments,  we  will  choose  one  of  such  Payments  and  reduce  its  initially 
disclosed  amount  by the Minimum  Interest  Charge. 

• If  a  Promotional  APR  is  increased  to  the  Standard  APR  because  you  fail  to  pay  a  Monthly 
Planned  Payment  or  Budget  Payment  within  60  days  of  its  Payment  Due  Date,  the  Monthly 
Planned  Payment  or  Budget  Payment  amount  may  be  increased  so  that  the  Purchase  balance 
will be paid in full by the  Expiration Date. 

• The  Monthly Planned  Payment  due  on  the  scheduled  Expiration  Date  (or sooner  if you  pay  off 

the balance  early) will be  adjusted  as necessary to pay the amount  you owe at that  time. 

• Please  note  that  the  actual  amount  of  the  Monthly  Planned  Payments  or  the  number  of Budget 
Payments  you  owe  under  your  billing  statements  may  be  different  from  our  original  estimate  if 
you  pay  more  or  less than  your Minimum  Payments  Due  during  the  promotional  period,  if you 
pay  early  or  late, or if  your ordered items  ship at different  times.  Please  see “Orders Consisting 
of  Multiple  Items”  below  for  further  information.  If any  balance remains  after  the Expiration Date, 
such  balance  will  be  treated  as  Standard  Balance  and  the  Standard  APR  will  apply  to  such 
balance. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
H ow  W e C alculate Interest.  
We calculate  interest  for each Billing  Cycle using  the  Daily Balance  method;  interest  is compounded 
daily.  A separate  Daily Balance  is calculated  for each balance  type that  carries a different  APR. 
• How we get  to the Daily Balance:  We take  the  starting balance  each  day  for each  balance  type 
with  a  different  APR,  add any  new charges,  interest for  the previous  day and  fees, and  subtract 
any  payments  and  credits  (treating  any  net  credit  balance  as  zero).  This  gives  us  the  daily 
balance  for each  balance  type. 

• How we  get  the  interest  charge  for  each  balance  type:  For  each  day  of  the  Billing Cycle,  we 
multiply  the  Daily  Balance  of  each  balance  type  by  the  Daily  Periodic  Rate  applicable  to  that 
balance.  Then  we  add  together  the  daily  interest  charges  for  each  day  of  the  Billing  Cycle  for 
each  balance  type.  This  gives  us  the  interest  charges  for  the  Billing  Cycle  for  each  of  your 
different  balances. 

❍  “Daily Periodic  Rate”  is a  daily  interest  rate.  The  daily  periodic  rate  for  a  given  balance  is 

equal  to the  APR for that balance  divided  by 365  (or by 366  in a leap year). 

• How we get  the  interest charge  for the  Billing Cycle: We will then add  up the  interest for  all the 

balance  types, to  get the  interest for the Account. 

Minimum  Interest  Charge.  We  charge  a  minimum  of  $2.00  of  interest in  any Billing Cycle  in which 
you  owe  interest.  Once  the  minimum  interest  charge  has been  assessed, it  will become  part of  the 
Standard  Balance that  is subject to the Standard  APR. 

Rate  of  Interest.  We  will  compute  the  interest  on  Standard  Purchases  and  Promotional  Purchases 
using  the  Daily  Periodic  Rate  of  0.05477%  (or  0.05462%  in  a  leap  year).  This  corresponds  to  the 
Standard  APR  of  19.99%.  However,  if  we have disclosed a  special  Promotional APR for Promotional 
Purchases  at  the  time  we  made  the  special  offer, during the promotional  period, we will compute the 
interest on those  Promotional  Purchases balances  using  that special  Promotional  APR. 

5. Fees 
You  agree  to pay  the  following  fees,  as  applicable.  You  agree  that  we may  allocate  any  fee  to your 
Standard  Purchases  balance. 

Late  Payment  Fee.  If  we  do  not  receive  the  Minimum  Payment Due  by its  Payment Due  Date, we 
will  charge  you  a  Late Payment  Fee of up  to $25.00. If  this  happens again  within the next  six Billing 
Cycles,  we  will  charge  you  a  Late  Payment  Fee  of  up  to  $35.00.  However,  the  Late  Payment  Fee 
will  not  exceed  the applicable Minimum  Payment Due. No  Late Payment Fee  will be due  if  the reas- 
on the Minimum  Payment  Due is late  is either: 
• attributable  solely to a Late  Payment  Fee assessed on an earlier  payment;  or 
• because,  after default,  the entire balance  on this  Account is due. 

No  interest  will  be  assessed on  a Late Payment  Fee until its  Payment Due Date  as reflected on  the 
billing  statement.  After  such  Payment  Due  Date,  any  unpaid  portion  of  the  Late  Payment  Fee  will 
become  part of the Standard  Balance  that is subject  to the Standard  APR. 

Returned  Payment  Fee.  If  your  payment  on  the  Account  is  returned  unpaid  when  we  present  to 
your  bank  or  financial  institution for  “not sufficient  funds” or  for other  reasons such  as a  closed ac- 
count,  we  will  charge  you  a  Returned Payment Fee  of up to  $25.00. If this  happens again within  the 
next  six  Billing  Cycles,  we  will  charge you  a Returned  Payment Fee  of up  to $35.00.  However, the 
Returned  Payment  Fee will not exceed  the applicable  Minimum  Payment  Due. 

No  interest  will  be  assessed on  a Returned  Payment Fee until its  Payment  Due Date as reflected on 
the  billing  statement.  After  such  Payment  Due  Date,  any  unpaid  portion  of  the  Returned  Payment 
Fee will become  part of the Standard  Balance  that is subject  to the  Standard  APR. 

6. Minimum  Payment Due 

The Minimum  Payment  Due for each  Billing Cycle will be the  greater  of: 

$25.00 

A ND 

2%  of the balances  on the Ac count (exc luding any balanc e (i) on a No Interes t + No Pay - 
m ent  Purc has e before its Expiration Date,  (ii) on a Planned Pay ments  Purc hase prior to its 
Ex piration D ate and (iii) that is  pas t due from  prev ious Billing Cyc les) on the las t day of 
that  Billing C y cle 

+ 

Any  interes t  ac crued on the Acc ount  (ex cluding any  ac crued interes t on Planned Pay ment 
Purc has es  and any acc rued deferred interest on Deferred Interes t Purchases  prior to its  
Ex piration D ate) in that Billing C yc le 

Any  Late Pay ment F ees, R eturned Payment  Fees and Minim um  Interes t C harge as sessed 
on the Ac c ount  in that Billing C yc le 

+ 

+ 

M onthly  Planned Pay ment Due 

+ 

Any  am ounts  past due from  previous Billing C ycles  

Payment  Purchase,  we  may  pay  them  in  any  order  we  choose), then  billed interest,  then billed  fees, 
then  the  outstanding  balance  (if  there  are  balances  on  different  balance  types,  we  may  pay  them  in 
any  order  we  choose),  and  then  any  other  amounts  due.  However,  during  the  two  Billing  Cycles 
immediately  preceding  the  Expiration  Date  of  any  Deferred  Interest  Purchase,  any  payment  from you 
remaining  after  first  paying  billed  Monthly  Planned  Payments  on  any  Planned  Payments  Purchase 
may be used  to pay the balance  on such  Deferred  Interest Purchase. 

You  may  at  any  time  pay  the  total  unpaid  balance  without any  additional charge for prepayment. If you 
pay  more  than  the  Minimum  Payment  Due  in  any  Billing  Cycle,  you  still  must  make  the  Minimum 
Payment  Due  the next  Billing Cycle.  We will  use any  amount in  excess of  the  Minimum  Payment Due 
to  pay  the  balances  with  the  highest  interest  rate,  then  the  next  highest  interest  rate,  and  so  forth. 
However,  during  the  two  Billing  Cycles  immediately  preceding  the  Expiration  Date  of  any  Deferred 
Interest  Purchase,  we  will  use  such  excess  payments  first  to  pay  the  balance  on  such  Deferred 
Interest Purchase. 

8. Other Agreements about Payments to Your Account 
If  you  make  a  payment  (a)  by  ACH  at  Klarna’s  online  customer  portal  or  (b)  by  sending  a  check  or 
money  order to the  address specified  on  your billing statement: 

•  Payments  received  by 8:00  p.m.  eastern  time  will be  credited  to  your  Account  the  same  day 

received. 

•  Payments  received after 8:00  p.m. eastern  time will be credited the next  business day. 

If  you  do  not  use  one  of  the  payment  options  above, and/or do not comply with the following additional 
payment  requirements,  crediting  of  your  payment  may  be  delayed  up  to 5  days or  your payment  may 
be rejected. 

Additional  payment  requirements:    All  payments  must  be  in  U.S.  dollars  and  drawn  on  an  account 
at  a  U.S.  financial  institution.  When  sending  your  payment  by  mail,  you  must  send  it  to  the  address 
shown  on  the  billing  statement  and  write your account number on your  check or on  a separate  piece of 
paper  that  you  send  with  the  check.  If  we  send  you  a  paper  billing  statement,  you  must  use  the 
envelope  provided  with  your  billing  statement,  make  sure  our  address  is showing through the envelope 
window  and  include  your  payment  coupon.  Do  not  send  cash  or include  paper clips,  staples, tape  or 
other correspondence  with your payment. 

Agreement  for  Electronic  Withdrawal.  If  you  pay  by  check,  you  authorize  us  to  either  use  the 
information  from  your  check  to  make  a  one-time  electronic funds  transfer from  your checking  account 
or  to  process  the  payment  as  a  check  transaction.  When  we  use  the information  from your  check to 
make  an  electronic  funds  transfer,  the  funds  may  be  withdrawn  from  your  account  as  soon  as  the 
same  day  we  receive  your  payment,  and  you  will  not  receive  your  check  back  from  your  financial 
institution. 

C om m unic ations  c oncerning dis puted debts. All c om m unications  to us  by  y ou c onc erning 
dis puted debts , inc luding a c heck  or ins trument  tendered as full satis fac tion of the Account  
(for ex am ple m ark ed “paid in full”) m us t be s ent to “Klarna Credit  C ustom er Servic e, P.O. Box 
8116,  C olum bus,  Ohio 43201.” 

9. Your Credit Line and Other Agreements 
a.  Credit  Line.  At  the  time  you  open  your  Account,  we  will  evaluate  your  request  for  credit.  If  we 
extend  you  credit,  we  will  disclose  to  you  the  total  amount  of  your  Credit  Line,  which will be no less 
than  $300.00.  Your  Credit  Line  is  shown  on  your  billing  statement. We  may increase  or reduce  your 
Credit  Line  without giving you  prior notice, and may do  so even  if you pay  on time and  your Account  is 
not  in  default.  We  will  not  consider  any  direct  request  from  you  for  a  Credit  Line  increase.  We  will 
proactively  consider  increasing  your  Credit  Line  whenever  you  attempt to make a purchase that cannot 
be accommodated  by your existing Credit Line. 

b.  We  may  charge  your  Account  for  Purchases.  You  authorize  us  to  charge  your  Account  for  the 
cost  of  any  Purchase  you,  or  anyone to  whom  you  have given  permission to  use your  Account, make 
using  Klarna  Credit.  You  understand  that  the  amount  that  we  actually  pay  to  the  Merchant  for  any 
Purchase  may  be  less  than  the  cost  of  the Purchase,  because the  Merchant may  agree that  we or  a 
third party may retain a portion  of the cost in order to accept  Klarna Credit. 

We  may  authorize  charges  that  cause  your  Account  balance  to  exceed  your  Credit  Line.  If  this 
happens,  we  will  not  charge  an  over-the-limit  fee.  You  agree  to  promptly  pay  the  amount  of  your 
Account  balance  above  your Credit Line  if we request  you to do  so. This may  or may  not  change your 
Credit Line for future Purchases. 

We  may  decline  to  authorize  a  charge  for  any reason,  including suspected  fraud and  our assessment 
of  your  creditworthiness,  and  even  if  the  charge  would  not cause your  Account balance to exceed your 
Credit  Line and your Account is not in default. We are  not responsible for any losses you incur  if we do 
not authorize  a charge or if any Merchant refuses  to accept  Klarna Credit. 

c. We  may  charge  your  Account  for  Interest  and  Fees.  You  authorize  us  to  charge  your  Account  for 
interest, any fees,  costs of collection,  and amounts  that  you agree in this Agreement  to pay. 

10. Your Personal Information 
a.  Privacy  Policy.  Our  or  Klarna  Inc.’s  collection  and  use  of  your  personal information  in connection 
with  Klarna  Credit is governed by  the WebBank  Privacy Policy.  Klarna  Inc.’s  collection  and use of your 
information  in  connection  with  services  offered  by  Klarna  Inc.  (including  Klarna Checkout  and Klarna 
pay after  delivery) is governed  by the Klarna Privacy Policy. 

b.  Purchases.  By  making  a  Purchase,  you  authorize  the  Merchant  to  share  your personal  information 
(including  email  address)  with  us  to  verify  your  identity,  make  a  credit  decision,  complete  your 
transaction,  service your Account,  and/or  for all other lawful purposes. 

However,  the  Minimum  Payment  Due  for any Billing  Cycle will never  be  greater  than  the  total  bal- 
ance  outstanding  on  the  Account  (“New  Balance”  disclosed  on  the  Billing  Statement)  at the  end of 
such Billing Cycle (excluding  (i) any balance  on a No Interest + No Payment  Purchase before its Ex- 
piration  Date,  and  (ii)  any  portion  of  the  balance  on  a  Planned  Payments  Purchase  that  is  not  yet 
due). 

11. Your Promises to Us 
a.   Promise 
to  Pay.  You  promise  to  repay  to  us  all  extensions  of  credit  (including  any  and  all 
Purchases)  you  have  authorized  us  to  charge  to  this  Account  and  any  accrued  interest  and  fees  as 
agreed  in this Agreement. 

Credits  for  refunds  and  returns are  not treated  as payments;  you must  still  make  the Minimum  Pay- 
ment  Due  in  a  Billing Cycle  during which  your Account  received a  credit, unless  the credit  reduced 
the balance  to zero. 

7. Payment Application and Prepayment 
We will use  each  payment  in  the  amount  of  the  Minimum  Payment  Due  or  less,  first to  pay  billed 
Monthly Planned  Payments  on any Planned  Payments  Purchases  (if there are more than  one  Planned 

b.   Promise  to  Manage  Credit  Line.  You  promise  to  manage  your  Account  so  that  your  Account 
balance  (including interest) is not more than  your Credit Line. 

c. Minimum  Payment  Due.  You  promise  to  pay  at  least  the  Minimum  Payment  Due  on or  before the 
Payment  Due  Date  each  month  and  in  accordance  with  the  reasonable  requirements  set forth  herein 
and on each  billing statement. 

d.  Personal  Financial Information.  You  promise  to give  us personal  financial  information  about  you 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
that we may reasonably  request,  from  time  to time. 

e. Collection Costs. You promise  to pay all costs of collection  as provided  in this Agreement. 

f.  Your  Contact  Information.  You  promise  to  promptly  notify  us  if  you  change  your  name,  mailing 
address,  email  address,  or  telephone  number.  In  doing  so,  you  agree  that  you  will  not  give  us  false 
information  or signatures,  electronic or otherwise,  at any time. 

g. Age  and  Residency.  You  promise  that  you  are of  legal age  in the  state where  you reside and are  a 
resident of the  U.S.A.  when you accept this Agreement  and open  the Account. 

h. Merchant  Disputes.  You  promise  that,  if  you  are  dissatisfied  with goods or services you  purchased 
from  a  Merchant, you  will try  in good  faith to  resolve the  dispute and  correct the  problem directly  with 
the Merchant.  This shall in no  way limit or reduce  your rights in case of a billing error. 

i. Use of Account.  You promise  to use  this Account  only for personal,  family,  or household  purposes. 

12. Security Interest 

We will not take  any security interest to secure this Account. 

13. Billing Statements and Credit Balances 
a. Billing  Statements.  We   will  provide  a  billing  statement  for  each  Billing  Cycle  as  required  by 
applicable  law.  We  will  provide  electronic  billing  statements  in  accordance  with  your  consent  to  the 
Electronic Communications  Agreement. 

b. Credit  Balances.  We  will  refund  any  credit  balance in  excess of  $1.00 to  you as  required by  law. 
You authorize us  to make the  refund either (i)  by check to  your mailing address  on file, or  (ii) by direct 
deposit  to your bank  account  on file or stated  on any check you presented  to  us for payment(s). 

14. Default 
You will be in default  if you: 

•  Fail to make any payment  when due; 
•  Violate,  or are  unwilling  or unable  to  perform,  any  provision,  obligation  or other  requirement 

applicable  to you under this Agreement; 

•  Pass away or become  incompetent; 
•  Become  the subject  of bankruptcy  or insolvency  proceedings; 

•  Supply  us with any misleading,  false, incomplete,  or incorrect  information  or signature,  or fail  to 

supply  us with any information  we deem  necessary; 

•  Default  under  any other loan,  agreement,  or account  you have with us or any of our affiliates; 
•  Exceed  your Credit Line; or 

•  Give us a payment  returned  unpaid  by  your bank or financial  institution  for any reason. 

15. Effect of Default 
a. Our  Rights.  If  you  are in default,  we may suspend or  close your Account, require  you to pay the  full 
amount  you  owe  immediately,  or  take  any  other  action  permitted  by  law.  This  may  happen  without 
prior  notice  unless otherwise  required by  applicable law.  If we  exercise our  rights, this  Agreement will 
continue  to apply to your Account. 

b. Collection  Costs.  You  agree  to  pay  all  costs  of collection (including  reasonable attorneys’ fees  and 
expenses)  if  we  take  any  action  to  collect  this  Account  after  default,  and  to  the  maximum  amount 
permitted  by applicable  law, if permitted. 

16. Termination 
We  may  terminate  your  Account  or  this  Agreement  at  any  time  for  any  reason  without  prior  notice, 
subject  to  limitations  of  applicable law.  After  termination,  you will  not be  able to  make new  Purchases 
but  you  will  still  have to  pay  any  remaining balance  in full.  All other  provisions of  this Agreement  will 
continue  to apply. 

17. Liability 
a. Our  Liability.  Neither  we  nor  Klarna  Inc.  will  be  responsible  for  any  Merchant’s  failure  to  accept 
payment  using  Klarna  Credit.  Our  and  Klarna Inc.’s  liability  is  limited to  that determined  by applicable 
law and will only include  your actual damages. 

b. Your  Liability  for  Unauthorized  Use/Lost  or  Stolen  Account.  If  you  notice  the  loss  or  theft  of 
your  Account  or  a  possible  unauthorized  use  of  your  Account,  you  should  write  to  us  immediately  at 
“Klarna  Credit  Customer  Service,    P.O.  Box    8116,  Columbus,  Ohio  43201”  or  call  us  at 1-844-
4KLARNA.  You  may  qualify  for  the  protections  set  forth  in  the  Klarna  Buyer  Protection  Policy.  You 
will  not  be  liable  for  unauthorized  use  that  occurs  after you  notify us.  You may, however, be liable  for 
unauthorized  use  that  occurs  before  your  notice  to us.    In any  case,  your  liability will not  exceed 
$50. 

You may qualify  for the protections  set forth in the Klarna Buyer Protection  Policy. 

18. Amendment  of this Agreement 
We  may  amend  this  Agreement  from  time  to  time,  in  any  respect,  and  give  you  written  notice  if 
required  by  law.  An  amendment  may  change  something  in  this  Agreement  (for  example,  the  rate  of 
interest  on  any  or  all  transaction  types),  add  something  new, or take  something out. Amendments  will 
apply  to  outstanding  balances  and  new  Purchases,  except  as  otherwise  indicated in any written notice 
or  as  otherwise  provided  by  applicable  law.  This  Agreement,  except  when  amended  in  accordance 
with  this  Agreement,  is  the  final  expression  of  the  Agreement between us and may not be  contradicted 
by evidence  of any alleged  oral agreement. 

19. Remedies  Cumulative 
Our remedies  under  this Agreement  shall be cumulative  and not  alternative. 

20. Delay in Enforcement 
We  can  delay  enforcing  any of  our rights under  this Agreement without  losing  them. Any  waiver by us 
of  any provision  of this Agreement  will not be a  waiver of  the same or any other provision  on any other 
occasion. 

21. Book Entry System 
You  hereby  appoint  Klarna  Inc.  as  your  agent  in  maintaining,  and  Klarna  Inc.  agrees  to  maintain,  a 
book  entry  system  that  records  the  identity of  the owner of each Purchase on the Account.  The right to 
the  principal  of,  and  stated  interest  on,  each  Purchase  on the Account  may only be  transferred through 
the  book  entry  system  maintained  by  Klarna  Inc.  This  section  does not  affect any  of  your  obligations 
under  this  Agreement.  This  section does  not limit  or waive  any of  your rights,  including but  not limited 
to your Billing Rights. 

22. Assignment 
You  may  not  transfer  or  assign  any  rights  or  obligations  you  have  under  this  Agreement  without  our 
prior  written  consent. WebBank  reserves the  right to  transfer or  assign this  Agreement or  any right  or 
obligation  under  this Agreement  at any time without  your consent,  including to Klarna Inc. 

23. Credit Investigation, Reporting and Credit Bureau Disputes 
You  authorize  us  and/or  our  service  providers  to  make  or  have  made  any  credit,  employment,  and 
investigative  inquiries  we  deem  appropriate  related  to  your  application  for  credit,  this  Account, and the 
collection  of  amounts  owed  on  this  Account.  You  agree  that  we  and/or  Klarna  Inc.  have  the  right  to 
obtain  a  credit  report  in  connection  with  our  review  of  your  application  for  this  Account  and  for  an 
increase  or  decrease  in  the  Credit  Line and occasionally  and routinely, during  the term of this  Account, 
as  we  deem  reasonably  necessary  to  maintain  and  collect  this  Account.  You  authorize us  to answer 
any  questions  about  our  experience  with  you  related  to  this  Account  and  to report  that experience  to 
credit reporting  agencies. 

If  y ou believ e w e inac c urately reported c redit his tory  inform ation about y ou or y our Acc ount 
to  a  c redit  reporting  agenc y ,  c all us  at  1-844-4KLAR N A or w rite to  us   at:  Klarna  C redit  
C us tom er Serv ice, P.O.  Box 8116,  Columbus,  Ohio 43201. Pleas e inc lude a c opy of the c redit  
report  reflec ting the information that  y ou believe is  inac curate. 

24. Communications Between You and Us 
a.  Notices  and  Customer  Service.  You  may  send  written  notices,  correspondence,  inquiries,  and 
questions  concerning  your  Account 
to  us  at  Klarna  Credit  Customer  Service,  P.O.  Box  8116, 
Columbus,  Ohio  43201.  You may also call our customer  service department  at 1-844-4KLARNA. 

b.  Consent  to  Communications.  We  and/or  Klarna  Inc.  may  use  any  means  of  communication  to 
contact  you  for  any  lawful  purpose  (including  debt  collection  and/or  marketing),  including  during 
weekends  or  holidays.  Such  means  of  communication  may  include, but  are not  limited to,  postal mail, 
telephone,  email,  text  message,  or  other  technology,  even  if you  are charged  for the  contact.  You  are 
responsible  for  any  charges  for  contacting  you  that  may  be  billed  to  you  by  our  or  Klarna  Inc.’s 
communications  carrier. We and/or  Klarna Inc. may contact  you  at any address  (including any email or 
text  message  address)  or  telephone  number  (including  any  cellular  telephone  number  or  landline 
number  that is later ported to a cellular telephone) that you give  us or from  which you call us or that we 
have  collected 
for  you  as  authorized  and  described  in  the  WebBank  Privacy  Policy,  including 
telephone  numbers  you  have  provided  us  and/or  Klarna  Inc.  or  that  we  and/or  Klarna  Inc.  have 
obtained  from  third  parties  or collected  by our  own efforts.  We and/or  Klarna Inc.  may contact  you for 
any  lawful  purpose  relating  to  this  Account  using  an  automatic  dialing  and/or  announcing device  that 
may  play  prerecorded  messages  and  may  also  contact  you  via  text  messages.  You  agree  to receive 
such  calls  and  text  messages.  No  contact from  us and/or  Klarna Inc.  will be  deemed  unsolicited.  You 
may  contact  our  and/or  Klarna  Inc.’s  customer  service  department  to  ask that  we not  contact you  by 
using any one or more  particular  methods  or technologies. 

c. Monitoring  and  Recording.  We  and/or  Klarna  Inc.  may  monitor,  tape, or  electronically record  our 
including  any  calls  with  our  and/or  Klarna  Inc.’s  customer  service 
telephone  calls  with  you, 
department,  collection department,  and  any other department. 

d.  Emails.  You  consent  to  our  emailing  you  for  any  lawful  purpose,  including  marketing.  You  may 
withdraw  consent  to  us  sending  you  commercial  emails  by  changing  your  email  preferences  at  our 
Account  servicing website, or by  “unsubscribing” when we send  you an  email. 

25. Governing Law 
This  Agreement  and  your  Account  will  be  governed  by  federal  law  applicable  to  a  FDIC-insured 
institution  and,  to  the  extent  permitted  by  law  and  not  preempted  by  federal  law,  the  law  of  Utah, 
without  regard  to  its  choice  of  law  provisions,  including  any  applicable  statutes  of  limitations.  You 
agree  that  this  Agreement  is  entered  into  between  you  and  us,  and  received  by  us,  in  Utah  and  we 
extend credit  to you  from Utah,  whether  or  not you  live  in  Utah. We  will make  the decision  whether to 
open  an  account  for  you  based  on  criteria  established  in  Utah.  If  any  provision  of  this  Agreement  is 
to  be  void  or  unenforceable  under  any  applicable  law,  rule  or  regulation,  all  other 
determined 
provisions  of 
this  Agreement  will  remain  enforceable  (except  as  specifically  addressed  in  the 
Arbitration  Provision).  Our  failure  to  exercise  any  of  our  rights  under  this  Agreement  will  not  be 
deemed  to  waive  our  rights to  exercise such  rights in  the future.  This  Agreement  is a  final expression 
of  the  agreement  between  you  and  us  and  this  Agreement  may  not be  contradicted  by evidence of any 
alleged  prior oral agreement  or of an alleged  contemporaneous  oral agreement  between  you and us. 

26. Arbitration 

Pleas e rev iew  this prov ision carefully . It prov ides  that  any dispute m ay be res olv ed by binding 
arbitration ins tead of a trial in c ourt  or a c las s ac tion. U nles s  you opt out,  as desc ribed below , 
this  prov is ion w ill eliminate y our right  to go to c ourt  (exc ept  for a s mall c laims c ourt hav ing 
juris dic tion),  the right   to bring clas s  or c ollec tiv e actions , and the right  to hav e a jury decide a 
dis pute.  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
You,  WebBank  and  Klarna  Inc.  each  agree that any and  all disputes  or claims arising  out of  or relating 
to  this  Agreement,  your  Account  or  the  corresponding  relationship  between  you,  on  the one hand, and 
WebBank  Klarna  Inc.,  and  their  agents,  employees,  officers,  directors,  predecessors  in  interest,  and 
successors  and  assigns  (for  purposes  of  this  section,  collectively  the  “WebBank/Klarna  Parties”),  on 
the  other  hand,  shall  be  resolved  exclusively  through  final  and  binding arbitration,  as set  forth in  this 
section  (“Arbitration  Provision”), rather than  in court, except that you  may assert claims in small  claims 
court,  if  your  claims  satisfies  all  requirements  to  be  heard  in  that  small  claims  court.  This  Arbitration 
Provision  and  any  dispute  or  arbitration hereunder  will be governed by the Federal Arbitration  Act. The 
arbitrator’s  award  shall  be  final  and  binding,  and  judgment  on  the  award  rendered  by  the  arbitrator 
may  be  entered  in  any  court  having  jurisdiction  thereof.  Any  arbitration  shall  be  confidential,  and 
neither  you  nor  we  may  disclose  the  existence, content  or results of  any arbitration,  except  as may  be 
required by law or for purposes  of enforcement  of the  arbitration award. 

a. Prohibition  of  Class  and  Representative  Actions    and    Non-Individualized    Relief.    YOU    AND 
THE  WEBBANK/KLARNA  PARTIES  AGREE  THAT  EACH  MAY  BRING  CLAIMS  AGAINST  THE 
OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A  PLAINTIFF OR CLASS MEMBER IN ANY 
PURPORTED  CLASS,  CONSOLIDATED  OR  REPRESENTATIVE  ACTION  OR  PROCEEDING. 
UNLESS  BOTH  YOU  AND  THE  WEBBANK/KLARNA  PARTIES  AGREE  OTHERWISE,  THE 
ARBITRATOR  MAY  NOT CONSOLIDATE  OR JOIN  MORE THAN  ONE PERSON’S  OR  PARTY’S 
CLAIMS  AND  MAY  NOT  OTHERWISE  PRESIDE  OVER  ANY  FORM  OF  A  CONSOLIDATED, 
REPRESENTATIVE,  OR  CLASS  PROCEEDING.  THE  ARBITRATOR  MAY  AWARD  RELIEF 
(INCLUDING MONETARY,  INJUNCTIVE, AND  DECLARATORY RELIEF)  ONLY IN FAVOR OF THE 
INDIVIDUAL  PARTY  SEEKING  RELIEF  AND  ONLY  TO  THE  EXTENT  NECESSARY TO  PROVIDE 
RELIEF  NECESSITATED  BY  THAT  PARTY’S  INDIVIDUAL  CLAIM(S).  ANY  RELIEF  AWARDED 
CANNOT AFFECT OTHER KLARNA CREDIT USERS. 

b. Arbitration  Procedures.  Arbitration  is  more  informal  than  a  lawsuit  in  court.  Arbitration  uses  a 
neutral  arbitrator  instead of a judge or  jury, discovery  is more limited, and court  review of an arbitration 
award  is  very  limited.  However, an  arbitrator can award  the  same damages  and relief on  an individual 
basis 
that  a  court  can  award  to  an  individual,  including  monetary  damages,  and  injunctive  or 
declaratory  relief.  An  arbitrator  also must  follow these  Terms as  a court  would. The  arbitration will  be 
conducted  by  the  American  Arbitration  Association  (“AAA”) under  its rules and  procedures,  including 
the  AAA’s  Consumer  Arbitration  Rules  (as  applicable),  as  modified  by  this  Arbitration  Provision.  The 
AAA’s  rules  are  available  at  www.adr.org.  A  form  for initiating  arbitration proceedings  is available  on 
the  AAA’s  website  at  www.adr.org. The  arbitration shall be  held in a  reasonably convenient  location  in 
the  state  in  which  you  reside  or  at  another  mutually  agreed  location.  Attendance  at  an  in-person 
hearing  may  be  made  by  telephone  by  you  and/or  the  WebBank/Klarna  Parties,  unless the  arbitrator 
less,  either  you  or  the 
requires  otherwise. 
WebBank/Klarna  Parties  may  elect 
the  arbitration  conducted  based  solely  on  written 
submissions  pursuant  to  the  AAA’s  Procedures  for  the  Resolution  of  Disputes  through  Document 
Submission,  which  election  shall  be  binding  on  you  and  the  WebBank/Klarna  Parties  subject  to  the 
arbitrator’s discretion to require an in-person hearing,  if the circumstances  warrant. 

the  relief  sought 
to  have 

is  $10,000  or 

the  value  of 

If 

OPT-OUT.  NOTWITHSTANDING  THE  FOREGOING,  YOU  MAY  CHOOSE  TO  PURSUE  YOUR 
CLAIM  IN  COURT  AND  NOT  IN  ARBITRATION  IF  YOU  OPT  OUT  OF  THIS  ARBITRATION 
PROVISION  WITHIN  30  DAYS  FROM  THE  DATE  YOU  FIRST  APPLY  FOR  THE  ACCOUNT  OR 
OTHERWISE  ACCEPT THIS  AGREEMENT  (THE “OPT  OUT DEADLINE”). YOU MAY OPT OUT OF 
THIS  ARBITRATION  PROVISION  BY  FULLY  COMPLETING,  SIGNING  AND  DATING  THE 
AT 
A RB ITRA TION 
LOCA TE D 
http://cdn.klarna.com/1.0/shared/content/legal/en_ us/arbitration/opt_out_notice_credit.pdf 
A ND 
MAILING 
IT  VIA  FIRST-CLASS  MAIL  AT  THE  FOLLOWING  ADDRESS:  KLARNA  CREDIT 
ARBITRATION  OPT-OUT,  P.O.  BOX  8116,  COLUMBUS,  OHIO  43201.  ANY  ARBITRATION  OPT-
OUT  NOTICE  RECEIVED  AFTER  THE  OPT-OUT  DEADLINE  WILL  NOT  BE  VALID  AND  YOU 
MUST PURSUE YOUR CLAIM IN ARBITRATION OR SMALL CLAIMS COURT. 

OP T-OUT 

NOTICE  

FORM  

less, 

is  $10,000  or 

the  WebBank/Klarna  Parties  will  pay  or  reimburse  your 

c. Costs  of  Arbitration.  Payment  of  all  filing,  administration,  and  arbitrator  fees  will  be  governed  by 
the  AAA’s  rules,  unless  otherwise stated  in this  Arbitration Provision.  If the  value of  the relief  you are 
seeking 
filing, 
administration,  and  arbitrator  fees  associated  with  the  arbitration.  Any  request  for  payment  of fees  by 
the  WebBank/Klarna  Parties  should  be  submitted  by  mail  to  the  AAA  along  with  your  Demand  for 
Arbitration  and the  WebBank/Klarna  Parties will make  arrangements  to  pay all necessary  fees  directly 
to  the  AAA.  In  the  event  the  arbitrator  determines  the  claim(s)  you  assert  in  the  arbitration  to  be 
frivolous,  you  agree  to  reimburse  the  WebBank/Klarna  Parties  for  all  fees  associated  with  the 
arbitration  that  the  WebBank/Klarna  Parties  paid  on  your  behalf  that you otherwise  would be obligated 
to pay  under the  AAA’s rules. 

d. Severability.  If  any  part  of  this  Arbitration  Provision,  other than subsection  (a) (“Prohibition of Class 
and  Representative  Actions  and  Non-Individualized  Relief”),  is  found  invalid  or  unenforceable for  any 
reason,  the  remainder  of  this  Arbitration  Provision shall remain  enforceable.  If any  of the provisions  in 
subsection  (a)  is  found  invalid  or  unenforceable  for  any  reason,  then  the  entirety  of  this  Arbitration 
Provision  will  be  null  and  void,  with  the  sole  exception  of  the  jury  waiver  set  forth  in subsection (e), 
which shall continue  to apply. 

e. Jury Waiver. IF  FOR ANY  REASON A  DISPUTE  OR CLAIM ARISING OUT OF OR RELATING TO 
THIS  AGREEMENT  OR  THE  RELATIONSHIP  BETWEEN  YOU  AND  THE  WEBBANK/KLARNA 
PARTIES  PROCEEDS 
IN  ARBITRATION,  YOU  AND  THE 
WEBBANK/KLARNA  PARTIES  EACH  WAIVE  ANY  RIGHT  TO  A  JURY  TRIAL  TO  THE  FULL 
EXTENT PERMITTED BY APPLICABLE  LAW. 

IN  COURT  RATHER  THAN 

f. Future  Changes  to  this  Arbitration  Provision.  Notwithstanding  any  provision  in  this  Agreement  to 
the  contrary,  you  and  the  WebBank/Klarna  Parties  agree  that if we make any change to this  Arbitration 
Provision  (other  than  a  change  to any notice  address  or website link  provided herein)  in the  future, that 
change  shall  not  apply  to  any  claim  that  was  filed  in a  legal proceeding  against the  WebBank/Klarna 
Parties prior to the effective  date of the change. 

In your letter, give us the  following information: 

•  Account  information:  Your name  and account  number. 
•  Dollar amount:  The dollar amount  of the suspected  error. 

•  Description of  problem:  If  you think  there is an  error on  your bill, describe  what you  believe  is 

wrong and why you believe it is a mistake. 

You must  contact us: 

•  Within 60  days after the error appeared  on your statement. 
•  At  least  3  business  days  before  an  automated  payment 

payment  on the amount  you think is wrong. 

is scheduled, 

if  you  want  to  stop 

You must notify us of any  potential errors in writing. You may  call or email us, but if  you do, we are not 
required  to investigate  any potential  errors, and you may  have to pay the amount  in question. 

W hat  W ill Happen After We Receive Your Letter 

W hen we rec eive your letter,  we mus t do two things:  

1.   Within 30  days of  receiving  your  letter, we  must  tell you that  we received  your letter.  We 

will also tell you if we have already corrected  the error. 

2.   Within 90  days of  receiving  your  letter, we  must either  correct the  error or explain  to  you 

why we believe the bill is correct. 

While we investigate  whether or not  there has been  an error: 

•  We cannot  try to  collect the amount  in question,  or report you as  delinquent  on that amount. 
•  The  charge  in question  may  remain  on  your  statement,  and  we  may  continue  to  charge  you 

interest on that amount. 

•  While you do  not  have to  pay the amount  in question,  you  are responsible  for the remainder  of 

your balance. 

•  We can apply any unpaid  amount  against  your Credit Line. 

After we finish our investigation,  one  of two things will happen: 

•  If  we made  a mistake:  You  will not have  to pay the  amount  in question  or any interest  or other 

fees related  to that  amount. 

•  If  we  do  not  believe  there  was  a  mistake: You  will have  to pay  the amount  in question,  along 
with  applicable  interest  and  fees.  We  will  send you a statement of  the  amount  you owe and the 
date  payment  is  due.  We  may  then  report  you as  delinquent if  you do  not pay  the amount  we 
think you  owe. 

If  you  receive  our  explanation  but  still  believe  your  bill  is  wrong,  you  must  write  to  us  within  10 
days  telling  us  that  you  still refuse to pay. If you do so,  we cannot report you as delinquent without also 
reporting  that  you  are  questioning  your  bill.  We must tell you the name of anyone to whom we  reported 
you  as  delinquent,  and  we  must  let  those  organizations  know  when  the  matter  has  been  settled 
between  us. 

If  we  do  not  follow  all  of  the  rules  above,  you  do  not  have  to  pay  the  first  $50  of  the  amount  you 
question  even  if your bill is correct. 

Your R ights  If You Are Dis satis fied With Your Credit C ard Purc hases 

If  you  are  dissatisfied  with  the  goods  or  services that  you have  purchased with  your  credit  card, and 
you  have  tried  in  good  faith  to  correct  the  problem  with  the  Merchant,  you  may  have  the  right  not  to 
pay the remaining  amount  due on the purchase. 

To use this right,  all of the following must  be true: 

1.  

2.  

The  purchase  must  have  been  made  in your home state or  within  100 miles of your current 
mailing  address,  and  the  purchase  price  must  have  been more  than $50  (Note: Neither  of 
these  are  necessary  if  your  Purchase  was  based on an advertisement we mailed to you, or 
if we own the company  that sold you  the goods  or services) 

You  must    have  used  your  credit  card  for  the  purchase.  Purchases  made  with  cash 
advances  from  an  ATM  or  with  a  check  that  accesses  your  credit  card  account  do  not 
qualify. 

3.  

You must  not yet have fully paid for the purchase. 

If  all  of  the  criteria  above  are  met  and  you  are  still  dissatisfied  with  the  purchase,  contact  us  in 
writing at: 

Klarna Credit Customer  Service, P.O. Box  8116,  Columbus,  Ohio 43201, 

or write to us electronically  at: 

customerservice@klarna.com 

27. Severability 
Except  as  otherwise  provided  herein,  if  any  provision  of  this  Agreement  is  held  to  be  invalid  or 
unenforceable,  such  determination  shall  not  affect  the  validity  or  enforceability  of  the  remaining 
provisions of this Agreement. 

While  we  investigate,  the  same  rules  apply  to the disputed  amount as  discussed above. After we finish 
our  investigation,  we will tell  you our decision. At that  point, if we think  you  owe an amount and you  do 
not pay, we may  report you as delinquent. 

Last updated  May 16, 2017 

28. Billing Rights Notice 
Your Billing R ights : Keep This D oc ument For Future U se 

This notice  tells you about  your rights and  our  responsibilities  under  the Fair Credit Billing Act. 

W hat T o Do If You Find A Mistak e On Your Statement 

If you think there is an  error on your statement,  write to us at: 

Klarna Credit Customer  Service,  P.O. Box 8116,  Columbus,  Ohio 43201, 

or write to us electronically  at: 

customerservice@klarna.com