Platinum Rewards VISA Credit Card Agreement and 
Federal Truth-In-Lending Disclosure Statement 

EFFECTIVE: OCTOBER 1, 2012 
IMPORTANT DOCUMENT 
PLEASE KEEP FOR YOUR RECORDS 
LOST OR STOLEN CARDS 
(866) 604-0381 
(727) 570-4881 

APR for Cash Advances 

Annual Percentage Rate (APR) for 
Purchases  

16150 SHERMAN WAY, VAN NUYS, CA 91406 
PHONE (877) 695-2732 FAX (818) 787-3273es & www.lapfcu.orgt 
Interest Rates and Interest Charges                              Platinum                                 
0.00% introductory APR for six months. 
After that, my APR will be 14.24%.  This APR will 
vary with the market based on the Prime Rate. 
0.00% introductory APR for six months. 
After that, my APR will be 14.24%.  This APR will 
vary with the market based on the Prime Rate. 
0.00% introductory APR for six months. 
After that, my APR will be 14.24%.  This APR will 
vary with the market based on the Prime Rate. 
17.90% 

Penalty APR and When it Applies 

APR for Balance Transfers 

Paying Interest  

For Credit Card Tips from the 
Consumer Financial Protection 
Bureau 

This APR may be applied to my account if I: 

1)  Make a late payment; or 
2)  Make a payment that is returned. 

How Long Will the Penalty APR Apply?  If my 
APR is increased for any of these reasons, the 
Penalty APR will apply until I make six consecutive 
minimum payments when due. 

My due date is at least 25 days after the close of each 
billing cycle.  You will not charge me interest on 
purchases or balance transfer if I pay my entire balance 
by the due date each month. 
You will begin charging interest on cash advances on 
the transaction date.   

To learn more about factors when applying for or using 
a credit card, visit the website of the Consumer 
Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore 

1

FORM L-560 10/12 00582761 

 
 
 
 
 
 
 
 
 
 
Fees 

Annual Fee 

Transaction Fees 

•  Cash Advance 

•  Foreign Transactions 

Penalty Fees 

•  Late Payment 
•  Returned Payment 

None 

Either $2.00 or 2% of the amount of cash advance, 
whichever is greater (maximum fee: $25.00).  
1.0% of each foreign transaction in non-U.S. currency  
0.8% of each foreign transaction in U.S. dollars 

$15.00   
$25.00 

How You Will Calculate My Balance:  You will use a method called “average daily balance 
(including new purchases).” 
Loss of Introductory APR:  We may end your introductory APR and apply the Penalty APR if 
you make a late payment. 

In this Platinum Rewards VISA Credit Card Agreement and Federal Truth-in-Lending Disclosure 
Statement  (“Agreement”)  the  words  “I”,  “me”,  “my”  and  “mine”  mean  each  and  all  of  those  who 
apply for, or who sign for or use the Card and/or Account. The words “Credit Union”, “LAPFCU”, 
“you”,  “your”,  and  “yours”  mean  Los  Angeles  Police  Federal  Credit  Union.  “Card”  means  the 
Platinum  Rewards  VISA  Credit  Card(s)  issued  to  me  and  any  duplicates  and/or  renewals  you 
may issue. “Account” means my Platinum Rewards VISA Credit Card Account with you.  
By requesting and receiving, signing, using or permitting others to use the Card and/or Account 
issued to me by you, I agree to be bound by the terms and conditions as set forth herein and any 
amendments and/or change in terms thereto.  
NOTICE:  THIS  DOCUMENT  CONTAINS  PROVISIONS  FOR  A  VARIABLE  ANNUAL 
PERCENTAGE RATE.  
AUTHORIZATION  AND  PAYMENT:  I  authorize  you  to  pay  and  charge  my  Account  for  all 
Purchases,  Cash  Advances  and  Balance  Transfers  made  or  obtained  by  me  or  anyone  I 
authorize  to  use  my  Card  or  Account.  I  will  be  obligated  to  pay  all  such  Purchases,  Cash 
Advances and Balance Transfers charged to my Account whether resulting from: (1) actual use of 
my  Card  or  Convenience  Checks;  (2)  mail  order  or  telephone,  computer,  or  other  electronic 
Purchases made without presenting the Card; or (3) any other circumstance where I authorize a 
charge,  or  authorize  someone  else  to  make  a  charge,  to  my  Account  (collectively,  “authorized 
charges”).  I  promise  to  pay  you  or  to  your  order  in  U.S.  Dollars  with  an  instrument  drawn  on  a 
financial institution in the United States at your office or at the  address set forth on  my  periodic 
statement  all  authorized  charges  on  the  terms  and  at  the  rates  set  forth  herein,  plus  any 
FINANCE  CHARGES  assessed  on  my  Account,  and  any  other  charges  and  fees  which  I  may 
owe you under the terms of this Agreement (the “Account Balance”). Payments will continue until 
I have paid in full the Account Balance. To protect me and you, you may, in your sole discretion, 
place a temporary hold on the credit available to me any time you receive a payment of $1,000 or 
more  from  me  via  a  payment  method  other  than  cash,  certified  funds  or  electronic  transfer.  In 
such cases, the hold on my available credit will remain in place until payment is actually collected 
by you. 
CHANGE OF TERMS: Account and agreement terms are not guaranteed for any period of time. I 
understand and agree that you may amend, modify, add to, or delete from this Agreement any of 
its  terms  and  conditions,  including  financial  terms  such  as  the  method  of  application  and  the 
amount  of  any  FINANCE  CHARGE,  ANNUAL  PERCENTAGE  RATE,  Monthly  Periodic  Rate 
and/or fee in accordance with applicable laws. If required by applicable law, you will mail a notice 
of the change to me at my last known address. I also understand that in the event of a significant 
change, as defined under the federal Truth in Lending Act, any such notice will be mailed at least 
forty-five (45) days prior to the effective date of the significant change as required by applicable 
law. If you are required by applicable law to provide me a right to reject significant changes to this 
Agreement prior to the effective date of such changes, you will provide me with an explanation of 
how  to  reject  the  significant  changes,  unless  I  fail  to  make  a  required  minimum  payment  within 
sixty  (60)  days  after  its  due  date.  You  may  change  the  terms  of  this  Agreement  based  on 
2
FORM L-560 10/12 00582761 

 
 
 
 
 
 
 
 
 
 
 
information  in  my  credit  report,  market  conditions,  business  strategy  or  for  any  other  reason. 
Notice  of  a  change  in  terms  is  required,  but  may  be  sent  as  late  as  the  effective  date  of  the 
change where the change has been agreed to in writing, by me. 
INTEREST  RATES  AND  INTEREST  CHARGES:  I  understand  that  a  portion  of  my  FINANCE 
CHARGES incurred during a billing cycle will include my INTEREST CHARGES incurred during 
that  billing  cycle.  The  INTEREST  CHARGE  for  a  billing  cycle  will  be  calculated  by  applying  my 
Monthly  Periodic  Rate  to  my  Average  Daily  Balance.  I  understand  and  agree  that  under  the 
“Change  of  Terms”  section  above,  you  have  the  right  in  your  sole  and  absolute  discretion  to 
change  the  amount  of  any  ANNUAL  PERCENTAGE  RATE,  Monthly  Periodic  Rate  and/or 
INTEREST CHARGE that may apply to my Account. 
Monthly  Periodic  INTEREST  CHARGE,  Monthly  Periodic  Rate,  and  ANNUAL  PERCENTAGE 
RATE  for  Cash  Advances,  Balance  Transfers  and  Purchases:  The  initial  Monthly  Periodic  Rate 
used  in calculating  the  Monthly  Periodic INTEREST  CHARGE is a discounted  Monthly  Periodic 
Rate  with  an  initial  discounted  ANNUAL  PERCENTAGE  RATE  as  disclosed  on  the  enclosed 
“Addendum  to  Classic  VISA  Credit  Card  Agreement  &  Federal  Truth-in-Lending  Disclosure 
Statement” (“Addendum”) which accompanies this Agreement and is incorporated herein by this 
reference  as  though  set  forth  in  full.  The  initial  discounted  Monthly  Periodic  Rate  will  remain  in 
effect during my first six (6) monthly billing cycles, unless I fail to make a payment when due or I 
make a payment that is returned (for further information, please refer to the PENALTY ANNUAL 
PERCENTAGE RATE section below). Thereafter, the Monthly Periodic Rate used in calculating 
the  Monthly  Periodic  INTEREST  CHARGE  for  Balance  Transfers,  Cash  Advances  and 
Purchases is based upon the Prime Rate rounded to the nearest 1/100 of 1% as published in the 
“Money  Rates”  section  of  the  print  edition  of  the  Wall  Street  Journal  as  of  March  1,  June  1, 
September  1  and  December  1  of  each  year  (the  “Index”).  Following  the  discounted  period,  my 
ANNUAL  PERCENTAGE  RATE  for  Cash  Advances,  Purchases  and  Balance  Transfers,  is 
determined  by  adding  a  Margin  to  the  Index  in  effect  as  of  the  first  (1st)  day  of  the  month 
preceding  the  month  of  my  “Adjustment  Date”  (defined  below).  The  Index,  Margin  and  Initial 
Monthly  Periodic  Rate  in  effect  as  of  the  date  of  this  Agreement  that  would  have  been  used  in 
calculating  the  monthly  Periodic  INTEREST  CHARGE  (applying  the  formula  below)  and  the 
corresponding initial ANNUAL PERCENTAGE RATE is also set forth in the enclosed Addendum.  
Following  the  discounted  period  described  above,  my  ANNUAL  PERCENTAGE  RATE  may 
increase  or  decrease  every  quarter.  Any  such  change  will  be  based  on  an  increase  or 
decrease  in  the  Index  as  set  forth  herein.  In  the  event  that  the  Prime  Rate  ceases  to  be 
published,  changes  in  the  ANNUAL  PERCENTAGE  RATE  will  be  related  to  a  comparable 
Index.  You  may  waive  an  increase  in  the  ANNUAL  PERCENTAGE  RATE  when  such  an 
increase can be made, but such a waiver shall not be construed as a waiver of your right to 
increase the ANNUAL PERCENTAGE RATE at a future date when entitled to do so.  
Following  the  discounted  period,  my  ANNUAL  PERCENTAGE  RATE  is  subject  to  change 
quarterly  on  the  first  day  of  the  monthly  billing  cycle  in  January,  April,  July,  and  October. 
These  dates  shall  be  known  as  “Adjustment  Dates.”  For  example,  the  Index  in  effect  on 
March 1 shall be used to calculate the ANNUAL PERCENTAGE RATE change effective as 
of the first day of the next billing cycle in April of the same year. The Index in effect on June 1 
shall be used to calculate the ANNUAL PERCENTAGE RATE change effective as of the first 
day of the next billing cycle in July of the same year. The Index in effect on September 1 shall 
be used to calculate the ANNUAL PERCENTAGE RATE change effective as of the first day 
of the next billing cycle in October of the same year. The Index in effect on December 1 shall 
be used to calculate the ANNUAL PERCENTAGE RATE change effective as of the first day 
of the next billing cycle in January of the following year.  
There  is  no  maximum  ANNUAL  PERCENTAGE  RATE  during  the  term  of  this  Agreement, 
except  that  the  maximum  may  not  exceed  the  maximum  ANNUAL  PERCENTAGE  RATE 
permitted federal credit unions at the time of each ANNUAL PERCENTAGE RATE change. 
The minimum  ANNUAL  PERCENTAGE RATE during the term of this Agreement is 5.90%. 
There are no annual (or other) limitations on changes in the ANNUAL PERCENTAGE RATE 
during  the  term  of  this  Agreement.  Decreases  in  the  ANNUAL  PERCENTAGE  RATE  in 
accordance  with  the  terms  of  this  Agreement  are  mandatory.  Increases  in  the  ANNUAL 
PERCENTAGE RATE in accordance with the terms of this Agreement are at your discretion. 
Any increase or decrease in the ANNUAL PERCENTAGE RATE will result in changes in the 
amount  and/or  number  of  payments  required  to  repay  the  unpaid  balance.  Each  change  in 
the ANNUAL PERCENTAGE RATE and Monthly Periodic Rate will apply to any outstanding 
balance on the effective date of such change as well as to future Purchases, Cash Advances 
and Balance Transfers. Written notice of a change in the Index and ANNUAL PERCENTAGE 

3

FORM L-560 10/12 00582761 

 
 
RATE will be provided to me on my billing statement prior to the billing cycle in which the new 
Index and ANNUAL PERCENTAGE RATE will apply.  

The  Monthly  Periodic  INTEREST  CHARGE  for  each  billing  cycle  will  be  calculated  by  applying 
the  Average  Daily  Balance  (described  below)  for  the  billing  cycle  to  the  Monthly  Periodic  Rate. 
The Monthly Periodic Rate is determined by dividing the  ANNUAL PERCENTAGE RATE by  12 
and will change when the ANNUAL PERCENTAGE RATE changes.  
Periodic INTEREST CHARGES will be imposed on credit Purchases and Balance Transfers only 
if they are not paid in full  within twenty-five (25) days  after the Statement Closing Date  (“Grace 
Period”).  To  the  extent  that  the  credit  Purchase  or  balance  transfer  balance  is  not  subject  to  a 
Grace  Period,  a  periodic  INTEREST  CHARGE  will  be  calculated  on  credit  Purchases  and 
balance transfers that I obtain with my Card as of the date such credit Purchase is posted to my 
Account and will continue to accrue until the date of repayment. Periodic INTEREST CHARGES 
will  be  imposed  on  Cash  Advances  that  I  obtain  through  the  use  of  my  Card  as  of  the  date  of 
each  such  Cash  Advance  and  will  continue  to  accrue  until  the  Cash  Advance  is  repaid.  The 
above INTEREST CHARGES and other FINANCE CHARGES for the billing cycle will be shown 
on my periodic statement.  
MINIMUM  INTEREST  CHARGE:  A  minimum  INTEREST  CHARGE  of  $0.50  will  be  assessed 
whenever a monthly Periodic INTEREST CHARGE is imposed.  
TRANSACTION FEES: I understand that, in addition to INTEREST CHARGES incurred during a 
billing  cycle  another  portion  of  my  FINANCE  CHARGES  incurred  during  a  billing  cycle  may 
include TRANSACTION FEES incurred during that billing cycle. My TRANSACTION FEES for a 
billing cycle will be the sum of two (2) components set forth below. I understand and agree that 
under  the  “Change  of  Terms”  section  above,  you  have  the  right  in  your  sole  and  absolute 
discretion to change the amount of any TRANSACTION FEE that may apply to my Account.  
Cash Advance  Fee: One (1) component of the TRANSACTION FEE is the Cash Advance Fee. 
Cash  Advance  transactions  are  subject  to  a  Cash  Advance  Fee  which  shall  be  the  greater  of 
$2.00 or 2% of the amount of the advance which is posted to the Account during the billing cycle, 
but not to exceed $25.00 per Cash Advance. In addition, a Cash Advance Fee may not cause the 
FINANCE  CHARGE  to  exceed  the  maximum  rate  permitted  for  a  federal  credit  union.  Cash 
Advances are subject  to the Monthly  Periodic  Rate (see below)  during  the  billing cycle in  which 
the Cash Advance Fee is imposed.  
Foreign  Transactions  Fee:  The  second  (2nd)  component  of  the  TRANSACTION  FEE  is  the 
Foreign  Transactions  Fee.  Purchases,  Cash  Advances,  and  credit  transactions  made  in  foreign 
currencies  are  subject  to  a  Foreign  Transactions  Fee  of  1.0%  of  the  amount  of  the  Purchase, 
Cash  Advance,  or  credit  transaction  which  is  posted  to  the  Account  during  the  billing  cycle. 
International  Purchases,  Cash  Advances,  and  credit  transactions  that  are  not  made  in  foreign 
currencies are subject to a Foreign Transactions Fee of .8% of the amount of the Purchase, Cash 
Advance, or credit transaction which is posted to the Account during the billing cycle. 
PENALTY ANNUAL PERCENTAGE RATE: A penalty ANNUAL PERCENTAGE RATE of 17.9% 
(corresponding Monthly Periodic Rate of 1.492%) may be applied to my Account Balance if I fail 
to make a payment when due or I make a payment that is returned. You will provide me notice of 
such  penalty  ANNUAL  PERCENTAGE  RATE  at  least  forty-five  (45)  days  prior  to  the  effective 
date of the penalty  ANNUAL PERCENTAGE RATE and such notice will inform me which future 
transactions  and/or  outstanding  balances  are  subject  to  the  penalty  ANNUAL  PERCENTAGE 
RATE.  Generally,  the  penalty  ANNUAL  PERCENTAGE  RATE  will  apply  to  any 
transactions that occur more than fourteen (14) days after you provide notice of 
the  penalty  ANNUAL  PERCENTAGE  RATE 
to  me  and  my  ANNUAL 
PERCENTAGE  RATE  will  revert 
the  applicable  “standard”  ANNUAL 
PERCENTAGE  RATE  provided  for  in  this  Agreement,  provided  that  I  make  six 
(6)  consecutive  Minimum  Monthly  Payments  when  due  beginning  with  the  first 
(1st) payment due after the effective date of the increase. 
However,  if  I  fail  to  make  a  Minimum  Monthly  Payment  within  sixty  (60)  days  after  its  Payment 
Due Date, the penalty ANNUAL PERCENTAGE RATE will apply to all outstanding balances and 
future  transactions.  In  such  event,  my  ANNUAL  PERCENTAGE  RATE  will  cease  applying  to 
transactions that occurred prior to or within fourteen (14) days of provision of the notice and will 
revert to the applicable “standard” ANNUAL PERCENTAGE RATE set forth above, provided that 
I  make  six  (6)  consecutive  Minimum  Monthly  Payments  when  due  beginning  with  the  first  (1st) 
payment due after the effective date of the increase. 

to 

4

FORM L-560 10/12 00582761 

 
 
HOW TO COMPUTE THE CASH ADVANCES BALANCE (CONSISTING OF TRANSACTIONS 
RELATED  TO  CASH  AND  OTHER  ADVANCE  TRANSACTIONS)  UPON  WHICH  PERIODIC 
INTEREST CHARGES ARE ASSESSED:  
Average Daily Balance (including current Cash Advance transactions): You figure a portion of the 
INTEREST CHARGE on my Account by applying the Cash Advance Monthly Periodic Rate to the 
Average Daily Balance of Cash Advances (including current Cash Advances). To get the Average 
Daily  Balance  of  Cash  Advance  transactions  you  take  the  beginning  balance  of  Cash  Advance 
transactions on my Account each day, add any new Cash Advances, and subtract any payments 
or  credits,  and  unpaid  INTEREST  CHARGES  and  other  FINANCE  CHARGES.  This  gives  you 
the daily balance of Cash Advance transactions. Then, you add up all the daily balances of Cash 
Advance transactions for the billing cycle and divide the total by the number of days in the billing 
cycle. This gives you the Average Daily Balance of Cash Advance transactions.  
There  is  no  grace  period  in  order  to  avoid  the  imposition  of  INTEREST  CHARGES  on  Cash 
Advances. 
HOW  TO  COMPUTE  THE  PURCHASE  BALANCE  (CONSISTING  OF  TRANSACTIONS 
RELATED  TO  PURCHASES  OF  GOODS  AND  SERVICES)  UPON  WHICH  PERIODIC 
FINANCE CHARGES ARE ASSESSED:  
Average Daily Balance (including current Purchase transactions): You figure a portion of the 
INTEREST  CHARGE  on  my  Account  by  applying  the  Purchase  Monthly  Periodic  Rate  to  the 
Average Daily Balance of Credit Purchases (including current Purchase transactions). To get the 
Average  Daily  Balance  of  Purchase  transactions  you  take  the  beginning  balance  of  Purchase 
transactions  on  my  Account  each  day,  add  any  new  Purchases,  and  subtract  any  payments  or 
credits, and unpaid INTEREST CHARGES and other FINANCE CHARGES. This gives  you the 
daily  balance  of  Purchase  transactions.  Then,  you  add  up  all  the  daily  balances  of  Purchase 
transactions  for  the  billing  cycle  and  divide  the  total  by  the  number  of  days  in  the  billing  cycle. 
This gives you the Average Daily Balance of Purchase transactions.  
I have at least a 25 day grace period from the close of each billing cycle to pay the New Balance 
without incurring additional INTEREST CHARGES provided that either: (1) you received payment 
in full of the ending balance for the previous billing cycle by the Payment Due Date disclosed in 
the  previous  billing  cycle’s  periodic  statement;  or  (2)  the  previous  billing  cycle’s  ending  balance 
was $0. If I have a grace period to pay the New Balance for any billing cycle, and do not pay the 
New  Balance  in  full  during  this  grace  period,  INTEREST  CHARGES  will  be  assessed  on  any 
portion  of  the  New  Balance  not  paid  during  the  grace  period  using  the  Average  Daily  Balance 
method  as  explained  above.  The  Payment  Due  Date  disclosed  on  each  periodic  statement 
provided to me is the last day of my grace period for that statement’s billing cycle. 
Average Daily Balance (including current Balance Transfer transactions): You figure a portion of 
the INTEREST CHARGE on my Account by applying the Balance Transfer Monthly Periodic Rate 
to the Average Daily Balance of Balance Transfers (including current Balance Transfers). To get 
the  Average  Daily  Balance  of  Balance  Transfer  transactions  you  take  the  beginning  balance  of 
Balance  Transfer  transactions  on  my  Account  each  day,  add  any  new  Balance  Transfer 
transactions, and subtract any payments or credits, and unpaid INTEREST CHARGES and other 
FINANCE CHARGES. This gives you the daily balance of Balance Transfer transactions. Then, 
you add up all the daily balances of Balance Transfer transactions for the billing cycle and divide 
the total by the number of days in the billing cycle. This gives you the Average Daily Balance of 
Balance Transfer transactions.  
I have at least a 25 day grace period from the close of each billing cycle to pay the New Balance 
without incurring additional INTEREST CHARGES provided that either: (1) you received payment 
in full of the ending balance for the previous billing cycle by the Payment Due Date disclosed in 
the  previous  billing  cycle’s  periodic  statement;  or  (2)  the  previous  billing  cycle’s  ending  balance 
was $0. If I have a grace period to pay the New Balance for any billing cycle, and do not pay the 
New  Balance  in  full  during  this  grace  period,  INTEREST  CHARGES  will  be  assessed  on  any 
portion  of  the  New  Balance  not  paid  during  the  grace  period  using  the  Average  Daily  Balance 
method  as  explained  above.  The  Payment  Due  Date  disclosed  on  each  periodic  statement 
provided to me is the last day of my grace period for that statement’s billing cycle. 
This  determines  my  total  periodic  INTEREST  CHARGES  for  the  billing  cycle.  Actual  periodic 
INTEREST  CHARGES  will  be  shown  on  my  periodic  statement.  The  combination  of  periodic 
INTEREST  CHARGES,  Cash  Advance  Fee  and  Foreign  Transactions  Fee,  will  not  exceed  the 
ANNUAL PERCENTAGE RATE permitted under applicable law. 
CREDIT LIMIT: You will establish a Credit Limit for me. At your discretion, you may increase or 
decrease  my  Credit  Limit  at  any  time,  and  may  provide  separate  limits  for  Purchases,  Cash 
5
FORM L-560 10/12 00582761 

 
 
Advances  and  Balance  Transfers.  You  will  notify  me  if  you  do,  either  by  mail  or  through  my 
periodic statement. If I object to any Credit Limit increase, I must notify you immediately in writing. 
Upon  receipt  of  such  notice,  my  Credit  Limit  will  be  reduced  to  its  prior  limit,  however,  I  will  be 
responsible to pay any amounts by which I have exceeded the reduced limit. I agree not to allow 
my  Account  Balance  to  exceed  my  Credit  Limit.  I  agree  to  advise  you  of  any  change  in  my 
financial condition which may affect my creditworthiness. I agree to update the credit information 
that  I  have  provided  you,  from  time  to  time,  on  your  demand.  I  or  my  joint  applicant  for  the 
Account may request a change to the Credit Limit orally, in writing, or electronically, but any such 
request must be approved by you. If my Credit Limit is increased, I am immediately responsible 
for  the  new  Credit  Limit  and  any  increase  in  the  Account  Balance  even  when  it  differs  from  an 
amount previously agreed to orally or in writing.  
MINIMUM  MONTHLY  PAYMENT:  Every  month,  I  must  pay  at  least  the  Minimum  Monthly 
Payment by the Payment Due Date shown on my periodic statement. By separate agreement, I 
may authorize you to automatically transfer the Minimum Monthly Payment from my Credit Union 
share or share draft account. I may, of course, pay more frequently, pay more, or pay the Account 
Balance  in  full,  and  I  will  reduce  my  periodic  FINANCE  CHARGE  by  doing  so.  The  Minimum 
Monthly Payment will be either: (a) 2% of my Account Balance, or $20, whichever is greater; or 
(b) my Account Balance, if it is less than $20. In addition, I must pay any amount on my periodic 
statement listed as past due and any late charge. At any time my Account Balance exceeds my 
Credit Limit, I must pay the excess.  
The “Payment Due Date” will be shown on my periodic statement.  
I  understand  and  agree  that  any  Minimum  Monthly  Payment  made  by  me  will  be  applied  in  the 
following order: (a) unpaid fees and charges, if any; (b) unpaid periodic FINANCE CHARGE due 
on  both  Purchases,  Cash  Advances  and  Balance  Transfers;  (c)  outstanding  balances  of  Cash 
Advances,  Balance  Transfers  and  Purchases  previously  billed;  and  (d)  current Cash  Advances, 
Balance  Transfers  and  Purchases.  Any  payment  I  make  in  excess  of  the  Minimum  Monthly 
Payment will  be applied to  my  balances subject to the  highest  ANNUAL  PERCENTAGE  RATE 
first, then to balances subject to lower ANNUAL PERCENTAGE RATES, in descending order of 
ANNUAL  PERCENTAGE  RATES  until  all  balances  subject  to  an  ANNUAL  PERCENTAGE 
RATE are paid in full. Thereafter, you will apply all payments in excess of the Minimum Monthly 
Payment, if applicable, in the same order as you apply the Minimum Monthly Payment.  
LATE  PAYMENT  FEE:  If you  have  not  received  my  Minimum  Monthly  Payment  within  ten  (10) 
days  after  the  “Payment  Due  Date”  listed  on  my  periodic  statement,  I  agree  to  pay  a  Late 
Payment Fee as set forth in the enclosed Schedule of Fees which accompanies this Agreement 
and is incorporated by reference herein as though set forth in full. 
RETURNED  PAYMENT  FEE:  If  a  payment  that  was  applied  to  my  Account  is  returned  to  you 
unpaid  for  any  reason  I  agree  to  pay  a  Returned  Payment  Fee  as  set  forth  in  the  enclosed 
Schedule  of  Fees.  This  fee  will  also  apply  to  any  payments  made  by  automatic  transfer  that 
cannot be posted due to insufficient funds in my regular share or checking account.  
CASH ADVANCE FEE: For each Cash Advance, a Cash Advance Fee of either $2 or 2% of the 
amount of the Advance will be charged, whichever is greater, subject to a maximum fee of $25 for 
each  Cash  Advance  transaction.  Cash  Advance  transactions  include  ATM  withdrawals,  online 
funds  transfers,  telephonic  funds  transfers,  and  in  person  Cash  Advances  at  a  financial 
institution’s branch from the Account.  
BALANCE  TRANSFER:  I  understand  that  I  can  request  a  Balance  Transfer  transaction,  which 
allows me to pay a portion or the entire balance of a credit card account I maintain with another 
institution. Any  request I make  for a Balance Transfer is subject to your approval, based on my 
Credit Limit, my creditworthiness, and my good standing as a member.  
CREDIT  LIFE  AND/OR  DISABILITY  INSURANCE:  The  purchase  of  this  insurance  is  entirely 
voluntary and is not a factor in the approval of the extension of credit. If credit life and/or disability 
insurance is available to me on the Account, and I request it by completing the Credit Insurance 
Application/Schedule which contains current rates and qualifying information, the premium will be 
calculated monthly  by  multiplying the premium  rate by the  outstanding  balance  on  the  Account. 
You  will  add  the  premium  amount  to  my  Account  Balance  on  each  Billing  Cycle  Close  Date.  I 
acknowledge receiving a copy of the Credit Insurance Application/Schedule.  
PREPAYMENT  OR  IRREGULAR  PAYMENTS:  Though  I  need  only  pay  the  Minimum  Monthly 
Payment,  I  understand  that  I  have  the  right  to  repay  my  Account  Balance  at  any  time  without 
penalty. I also understand and agree that I will only be charged periodic INTEREST CHARGES to 
the date I repay my entire Account Balance. I may make larger payments without penalty and this 
may  reduce  the  total  amount  of  periodic  INTEREST  CHARGES  that  I  will  repay.  If  I  pay  more 

6

FORM L-560 10/12 00582761 

 
 
than the Minimum Monthly Payment in any month and there is still a balance due, I must continue 
to  make  Minimum  Payments  in  future  months.  Any  partial  payment  of  my  Account  Balance  will 
not  advance  my  next  payment  due  date(s).  I  understand  and  agree  that  any  payment  that:  (a) 
delays or (b) accelerates the repayment of my Account Balance will: (a) increase or (b) decrease 
my Monthly Periodic INTEREST CHARGE.  
PAYMENTS  BY  AUTOMATIC  TRANSFER:  If  I  request  payment  by  automatic  transfer,  I 
understand and agree that no payment can or will be made if there are insufficient or uncollected 
funds  in  the  designated  account  to  make  the  scheduled  payment.  Should  this  event  occur,  I 
understand  and  agree  that  I  will  not  be  released  from  making  the  payment.  Any  automatic 
transfer I have requested will remain in effect until I cancel it in writing or the Account Balance is 
paid in full. You may cancel this service at your discretion. 
DEFAULT: I  will  be in  default if: (1) I do not  pay on  time or in the  proper amount(s); (2) I have 
made a false or misleading statement on my application; (3) I fail to live up to any of the terms of 
this  Agreement;  (4)  my  creditworthiness  is  impaired;  or  (5)  I  die,  become  insolvent  or  am  the 
subject  of  bankruptcy  or  receivership  proceedings.  In the  event  of  any  action  by  you  to  enforce 
this Agreement, I agree to pay the costs thereof, including reasonable attorneys’ fees, and other 
expenses. I  understand and agree  that INTEREST CHARGES at  the  ANNUAL  PERCENTAGE 
RATE as permitted under this Agreement will continue to accrue until I repay my entire Account 
Balance. 
ACCELERATION  AND  COLLECTION  COSTS:  Upon  my  default,  I  understand  and  agree  that 
you have the right to temporarily or permanently suspend any and all Account and Card privileges 
and/or  you  may  demand  immediate  payment  of  the  Account  Balance,  including  INTEREST 
CHARGES,  TRANSACTION  FEES,  and  other  FINANCE  CHARGES,  Late  Payment  Fees,  and 
your collection costs, reasonable  attorneys’ fees, and court costs (collectively  “collection-related 
charges”), and all other fees and charges hereunder. I understand and agree that I will be subject 
to INTEREST CHARGES (at the applicable Monthly Periodic Rate), TRANSACTION FEES, and 
other  FINANCE  CHARGES,  Late  Payment  Fees,  collection-related  charges,  and  all  other  fees 
and  charges  under  the  terms  disclosed  in  this  Agreement,  until  I  repay  my  entire  Account 
Balance.  In  the  event  of  any  action  by  you  to  enforce  this  Agreement,  I  agree  to  pay  the  costs 
thereof, reasonable attorneys’ fees, and other expenses. 
ELECTRONIC FUND TRANSFER: In the event the use of the Card, the Account or the Account 
number  of  the  Card  constitutes  an  Electronic  Fund  Transfer,  the  terms  and  conditions  of  my 
Electronic  Fund  Transfer  Agreement  with  you  shall  govern  such  transactions  to  the  extent  the 
Electronic Fund Transfer Agreement expands or amends this Agreement.  
PURCHASES,  ADVANCES  AND  BALANCE  TRANSFERS:  I  may  make  Purchases,  Balance 
Transfers  and  request  Advances  in  accordance  with  then  current  loan  policies  up  to  my  Credit 
Limit.  I  understand  and  agree  that  all  Purchases  and  other  transactions  requested  by  me  or 
anyone I have permitted to use the Card(s) and/or Account are subject to your approval.  
USING THE CARD: To make a Purchase or obtain an Advance, I may present the Card or Card 
number  to  a  participating  VISA  plan  merchant,  to  you  or  to  another  financial  institution  that 
accepts  Platinum  Rewards  VISA  Credit  Cards  and  sign  or  authorize  a  sales  or  Cash  Advance 
draft.  Certain  Purchases,  Cash  Advances  and  Balance  Transfers  will  require  an  authorization 
prior to completion of the transaction. In some cases, I may be asked to provide identification. If I 
have received a personal identification number (“PIN”), I may also use my Card and PIN to obtain 
Cash Advances at any Automatic Teller Machine (“ATM”) that accepts my Card or other type of 
electronic  terminal  that  provides  access  to  the  VISA  system.  (Not  all  ATMs  accept  Platinum 
Rewards  VISA  Credit  Cards.)  My  PIN  is  confidential  and  should  not  be  disclosed  to  anyone.  I 
agree not to write my PIN on my Card, I will not keep my Card and PIN together, and I will not 
provide my PIN to anyone who is not an authorized user. Advances through ATM access will be 
treated as Cash Advances. Advances at authorized ATMs are limited to a total of $1,000.00 per 
day.  I  may  also  provide  my  Card  number  verbally,  electronically,  or  in  writing  to  a  merchant  to 
complete a mail, electronic or telephone transaction. 
If  your  authorized  system  is  not  working,  I  may  not  be  able  to  authorize  a  transaction,  even  if  I 
have  sufficient  available  credit.  Occasionally  for  security  reasons,  you  may  block  usage  of  my 
Card and/or Account in certain foreign countries or geographical areas. You will not be liable to 
me if any of these events happen.  
My  Card  and/or  Account  may  not  be  used  directly  or  indirectly  for:  (1)  any  illegal  activity  or 
transaction; or (2) any gambling, gaming, betting or similar activity or transaction. Further, I may 
not utilize my Card and/or Account for the purchase of any goods or services on the Internet that 
involve gambling, betting or any similar activity or transaction. Such transactions include, but may 

7

FORM L-560 10/12 00582761 

 
 
not  be  limited  to,  any  quasi-cash  or  online  gambling  transaction,  any  electronic  commerce 
transaction conducted over an open network, and any betting transaction including the purchase 
of  lottery  tickets  or  casino  gaming  chips  or  off-track  betting  or  wagering.  However,  in  the  event 
that a charge or transaction described in this paragraph is approved and processed, I will still be 
responsible for such charges.  
FOREIGN TRANSACTIONS: Purchases, Cash Advances and credits made in foreign currencies 
will  be  billed  to  my  Account  in  U.S.  dollars.  The  conversion  to  U.S.  dollars  will  be  made  in 
accordance  with  the  VISA  operating  regulations  for  international  transactions.  Such  regulations 
provide  for  either  a  .8%  currency  exchange  fee  for  single  currency  transactions  (transactions 
made  internationally  without  a  currency  conversion)  or  1%  currency  exchange  fee  for  multi-
currency  international  transactions  (transactions  made  internationally  that  require  a  currency 
conversion), which is added to the amount of the Purchase, Cash Advance, or credit and retained 
by VISA. Transactions conducted in U.S. military bases, territories, embassies, or consulates are 
not  considered  international  transactions  and  will  not  be  subject  to  the  .8%  currency  exchange 
fee.  The  exchange  rate  between  the  transaction  currency  and  the  billing  currency  used  for 
processing international transactions is a rate selected by VISA from the range of rates available 
in  wholesale  currency  markets  for  the  applicable  central  processing  date,  which  rate  may  vary 
from  the  rate  VISA  itself  receives,  or  the  government-mandated  rate  in  effect  for  the  applicable 
central  processing  date.  The  conversion  rate  may  be  different  than  the  rate  on  the  day  of  the 
transaction  or  date  of  the  posting  of  the  Account.  When  a  credit  to  the  Account  does  not  fully 
offset a charge to the Account due to changes in the rate, I am responsible for the differences.  
RESPONSIBILITY:  I  agree  to  repay  you  according  to  the  terms  of  this  Agreement  for  all 
Purchases, Advances, Balance Transfers, INTEREST  CHARGES,  TRANSACTION FEES, and 
other FINANCE CHARGES, Late Payment Fees and all other fees and charges, if any, arising 
from the use of the Card and/or Account by me or any other person I permit to use the Account, 
even  if  that  person  exceeds  my  permission.  I  cannot  disclaim  responsibility  by  notifying  you, 
although you will close the Account if I so request and I will return all Cards to you and I will repay 
the unpaid balance to you. My obligation to pay the Account Balance continues even though an 
agreement, divorce decree or other court judgment to which you are not a party may direct me or 
one  of the other persons responsible to pay the  Account.  Any  person  using the Account and/or 
Card is jointly and severally responsible with me for charges he or she makes, but if that person 
signs  the  Card  he  or  she  becomes  a  party  to  this  Agreement  and  is  also  responsible  for  all 
charges on the Account, including mine. The Cards remain your property and I must recover and 
surrender to you all Cards upon your request and/or upon termination of this Account.  
TRANSACTION  SLIPS:  My  periodic  statement  will  identify  the  merchant,  electronic  terminal  or 
financial  institution  at  which  transactions  were  made,  but  sales,  Cash  Advances,  credit  or  other 
slips cannot be returned with the periodic statement. I will retain the copy of such slips furnished 
at  the  time  of  the  transaction  in  order  to  verify  my  periodic  statement.  You  may  assess  a 
reasonable fee for any photocopies or slips I request.  
PLAN MERCHANT DISPUTES: You are not responsible for the refusal of any plan merchant or 
financial  institution  or  electronic  terminal  to  honor  the  Account  and/or  Card.  You  are  subject  to 
claims and defenses (other than tort claims) arising out of goods or services I purchase with the 
Card only if I have made a good faith attempt but have been unable to obtain satisfaction from the 
plan  merchant,  and:  (a)  my  purchase  was  made  in  response  to  an  advertisement  you  sent  or 
participated in sending me; or (b) my purchase cost more than $50.00 and was made from a plan 
merchant in my state or within 100 miles of my current mailing address. Any other dispute I must 
resolve directly with the plan merchant.  
RETURNS  AND  ADJUSTMENTS:  Merchants  and  others  who  honor  the  Account  and/or  Card 
may give credit for returns or adjustments, and they will do so by sending you a credit slip which 
you will post to my Account. If my credits and payments exceed what I owe you, you will hold and 
apply  this  credit  balance  against  future  Purchases,  Advances  and  Balance  transfers,  or  if  it  is 
$1.00 or more, refund it on my written request or automatically after six (6) months.  
UNAUTHORIZED USE: If I notice the loss or theft of my Card or a possible unauthorized use of 
my  Card,  I  should  write  to  you  immediately  at:  P.  O.  Box  10188,  Van  Nuys,  California  91410-
0188, or call you at (877) 695-2732. I will not be liable for any unauthorized use that occurs after I 
notify you. I may, however, be liable for unauthorized use that occurs before my notice to you. In 
any  case, my  liability  will  not exceed $50. My  liability  may  be  zero ($0) in cases of VISA Credit 
Card  fraud  in  accordance  with  current  VISA  U.S.A.,  Inc.  Operating  Regulations.  This  does  not 
apply to ATM transactions using the Card and PIN.  

8

FORM L-560 10/12 00582761 

 
 
SURRENDER  OF  CARD(S):  The  Card(s)  remains  your  property  and,  if  you  request,  I  must 
surrender to you all Card(s) you have issued on the Account.  
LOST  OR  STOLEN  CARD(S),  NOTIFICATION  AND  LIABILITY:  I  will  notify  you  AT  ONCE  by 
immediately calling you at (866) 604-0381 or, if I am outside of the U.S., call collect at (727) 570-
4881, if I believe that the Card, Account number, PIN or any combination of the three has been 
lost or stolen. Telephoning is the best way of keeping my possible losses down. I understand that 
my total liability to you shall not exceed $50.00 for any Account and/or Card transactions resulting 
from the loss, theft or unauthorized use of the Account and/or Card that occurs prior to the time I 
give notice to you. Such liability does not apply when the Account and/or Card is used to make an 
electronic transfer. 
PAYMENTS MARKED “PAID IN FULL”: You may accept checks, money orders, or other types 
of  payment  marked  “payment  in  full”  or  using  other  language  to  indicate  full  satisfaction  of 
indebtedness, without being bound by such language or waiving any rights under this Agreement. 
Full satisfaction of indebtedness shall be accepted by you only in written agreement, signed by an 
authorized representative of the Credit Union.  
DELAY  IN  ENFORCEMENT:  You  can  delay  enforcing  any  of  your  rights  under  this  Agreement 
without losing them.  
GOVERNING LAW: I understand and agree that this Agreement is made in California and shall 
be  governed  by  the  laws  of  the  State  of  California  to  the  extent  that  California  law  is  not 
inconsistent  with  controlling  federal  law.  I  also  understand  and  agree  that  California’s  choice  of 
law rules shall not be applied if they would result in the application of non-California law.  
INTEGRATED DOCUMENT(S): Any separate sheet of paper labeled “Addendum to the Platinum 
Rewards VISA Credit Card Agreement and Federal Truth in Lending Disclosure Statement” which 
is delivered together with this form is an integral part of the Agreement and is incorporated herein 
as if set forth in full. 
MEMBERSHIP REQUIREMENT: I understand and agree that I must be and remain a member in 
good  standing  with  you  to  be  eligible  for  continuing  Account  and/or  Card  privileges  including 
future  Purchases,  Advances  and  Balance  Transfers.  I  understand  and  agree  that  you  may 
suspend  the  Account  and/or  Card  privileges  during  any  period  in  which  I  do  not  maintain  my 
membership in good standing with you.  
TERMINATION:  You  may  terminate  this  Agreement  upon  my  default.  Either  you  or  I  may 
terminate this Agreement for other good cause. In no event shall any termination relieve me of my 
obligation  to  repay  sums  already  borrowed,  FINANCE  CHARGES,  Late  Payment  Fees,  and  all 
other fees and charges hereunder, if any. I agree to return all of the Cards issued to me or any 
party designated by me.  
CREDIT  INFORMATION:  I  authorize  you  to  investigate  my  credit  when  opening,  renewing  or 
reviewing the Account, and I authorize you to disclose information regarding the Account to credit 
bureaus and other creditors who inquire of you about my credit standing to the extent authorized 
by  law.  I  understand  that  you  may  provide  information  to  credit  bureaus  about  negative 
information concerning my Account (such as my insolvency, delinquency, late payment or default 
on my Account) which the credit bureaus may include in my credit report.  
CHANGE OF NAME, ADDRESS, EMPLOYMENT STATUS: I understand and agree that I must 
report to you any change in my name, address, employment status, or any other information that 
may negatively affect my creditworthiness.  
ACCURACY OF INFORMATION: The information provided in my request for credit (Application) 
is  accurate  and  I  will  notify  you  in  writing  immediately  if  there  is  a  change  in  my  financial 
condition. You may retain the Application. I understand that it is a violation of Section 1014, Title 
18, US Code to make false  statements or over value security for the purpose of  influencing the 
action of any federally insured credit union. You may gather credit and/or employment information 
you deem necessary and appropriate from time to time and you may give information concerning 
your credit experience with me to others. 
COPY  RECEIVED:  I  acknowledge  receipt  of  a  copy  of  this  Agreement  and  agree  to  its  terms. 
This Agreement is the contract which applies to all transactions on the Account even though the 
sales,  Cash  Advance,  credit  or  other  slips  I  sign  or  receive  may  contain  different  terms.  I 
understand  and  agree  that  all  of  those  who  apply  for  and  who  sign  for  or  use  the  Card  or  the 
Account agree to and accept the terms and conditions of this Agreement.  
NOTICE: See the statement below for important information regarding my right to dispute billing 
errors. 

ADDITIONAL TERMS APPLICABLE TO VISA CHECKS 

9

FORM L-560 10/12 00582761 

 
 
CHECK USES: I can use the VISA Checks (“Checks” or “Check) to purchase goods and services 
or to obtain cash up to the amount of my Credit Limit, or to conduct Balance Transfers up to the 
amount  of  my  Credit  Limit  by  using  my  VISA  check  to  pay  a  portion  of  or  my  entire  account 
balance  on  a  credit  card  issued  by  another  financial  institution.  Use  of  the  Checks  is  a  Cash 
Advance or a Balance Transfer on my VISA Account.  
LIMITATIONS:  You  are  not  required  to  honor  a  Check  that  will  cause  me  to  exceed  my  Credit 
Limit. You may refuse to pay a Check if at the time the Check is presented, I am in default or you 
have suspended, terminated or canceled the Account. Each Check must be in the form you have 
issued  me.  Checks  may  be  used  only  by  the  person(s)  whose  name(s)  is/are  printed  on  the 
Check. I am responsible for all authorized uses of the Checks. I may not use the Checks to pay 
any amount which I owe you pursuant to this Agreement.  
PERIODIC  STATEMENTS:  My  periodic  statement  will  show  me  an  itemization  of  the  Checks 
posted to the Account during the billing cycle. Checks paid by you will not be returned to me with 
my periodic statements.  
STOP PAYMENT: Provided such request is timely so that you have a reasonable opportunity to 
act upon it under your rules, I may order stop payment on a Check drawn on the Account, other 
than one that has been guaranteed. In the event of an oral stop payment order, the order shall be 
valid  for  only  fourteen  (14)  days  thereafter  unless  confirmed  in  writing.  A  written  stop  payment 
order  will  remain  in  effect  only  six  (6)  months  unless  renewed  in  writing.  I  have  the  burden  of 
establishing  the  fact  and  amount  of  loss  resulting  from  payment  contrary  to  a  binding  stop 
payment  order.  You  will  charge  a  fee  as  set  forth  in  the  enclosed  Schedule  of  Fees  for  each 
Check when I place a stop payment on my Check(s) which will be billed to the Account.  
SURRENDER OF VISA CHECKS: The Checks are your property. You reserve the right to revoke 
them at any time. I agree to return them at your request.  
My Billing Rights: Keep this Document for Future Use 
This notice tells me about my rights and your responsibilities under the Fair Credit Billing 
Act.  
What To Do If I Find a Mistake on My Statement 
If I think there is an error on my statement, I must write to you at:  

Los Angeles Police Federal Credit Union  
P. O. Box 10188, Van Nuys, CA 91410-0188  
I may also contact you via secure e-mail by visiting the LAPFCU website, 
www.lapfcu.org, and clicking on “Contact” and “e-mail”.  

In my letter, I must give you the following information: 
• Account information: My name and Account number. 
• Dollar amount: The dollar amount of the suspected error. 
• Description of problem: If I think there is an  error on my bill, I must describe  what I believe  is 
wrong and why I believe it is a mistake. 
I must contact you: 
• Within 60 days after the error appeared on my statement.  
• At least 3 business days before an automatic payment is scheduled, if I want to stop payment 
on the amount I think is wrong.  
I must notify you of any potential errors in writing or electronically. I may call you, but if I do you 
are not required to investigate any potential errors and I may have to pay the amount in question.  
What Will Happen After You Receive My Letter 
When you receive my letter, you must do two things: 

1.  Within 30 days of receiving my letter, you must tell me that you received my letter. You 

will also tell me if you have already corrected the error. 

2.  Within 90 days of receiving my letter, you must either correct the error or explain to me 

why you believe the bill is correct. 

While you investigate whether or not there has been an error: 
• You cannot try to collect the amount in question, or report me as delinquent on that amount. 
•  The  charge  in  question  may  remain  on  your  statement,  and  you  may  continue  to  charge  me 
interest on that amount. 
• While  I  do  not  have  to  pay  the  amount  in  question,  I  am  responsible  for  the  remainder  of  my 
balance. 
• You can apply any unpaid amount against my credit limit. 

10

FORM L-560 10/12 00582761 

 
 
After you finish your investigation, one of two things will happen: 
• If you made a mistake: I will not have to pay the amount in question or any interest or other fees 
related to that amount. 
• If you do not believe there was a mistake: I will have to pay the amount in question, along with 
applicable interest and fees. You will send me a statement of the amount I owe and the date the 
payment is due. You may then report me as delinquent if I do not pay the amount you think I owe. 
If I  receive  your explanation but still believe my  bill is wrong, I must write  to you  within 10 days 
telling  you  that  I  still  refuse  to  pay.  If  I  do  so,  you  cannot  report  me  as  delinquent  without  also 
reporting  that  I  am  questioning  my  bill.  You  must  tell  me  the  name  of  anyone  to  whom  you 
reported me as delinquent, and you must let those organizations know when the matter has been 
settled between us.  
If  you  do  not  follow  all  of  the  rules  above,  I  do  not  have  to  pay  the  first  $50  of  the  amount  I 
question even if my bill is correct. 
My Rights If I Am Dissatisfied With My Credit Card Purchases 
If  I  am  dissatisfied  with  the  goods  or  services  that  I  have  purchased  with  my  credit  card,  and  I 
have tried in good faith to correct the problem with the merchant, I may have the right not to pay 
the remaining amount due on the purchase. 
To use this right, all of the following must be true: 

1.  The purchase must have been made in my home state or within 100 miles of my current 
mailing address, and the purchase price must have been more than $50. (Note: Neither 
of these are necessary if my purchase was based on an advertisement you mailed to me, 
of if you own the company that sold me the goods or services.) 
I must have used my credit card for the purchase. Purchases made with cash advances 
from an ATM or with a check that accesses my credit card account do not qualify. 
I must not have fully paid for the purchase. 

2. 

3. 

If all of the criteria above are met and I am still dissatisfied with the purchase, I must contact you 
in writing or electronically at:  

Los Angeles Police Federal Credit Union P. O. Box 10188, Van Nuys, CA 91410-0188; or  
I may contact you via secure e-mail by visiting the LAPFCU website, www.lapfcu.org, and 
clicking on “Contact” and “e-mail”.  

While  you  investigate,  the  same  rules  apply  to  the  disputed  amount  as  discussed  above.  After 
you  finish  your  investigation,  you  will  tell  me  your  decision.  At  that  point,  if  you  think  I  owe  an 
amount and I do not pay, you may report me as delinquent. 

11

FORM L-560 10/12 00582761