FR833282333_JCP HOME SERVICES_CREDIT CARD_190_348_00
T&C PLCC PDF [30069C]
07/2017

SYNCHRONY BANK
RATES AND FEES TABLE
THE JCPENNEY HOME SERVICES CREDIT CARD  ACCOUNT AGREEMENT
PRICING INFORMATION

Interest Rates and Interest Charges

Annual Percentage Rate 
(APR) for Purchases

26.99%

Paying Interest

Your due date is at least 23 days after the close of each billing cycle. We will not charge you 
any interest on non-promotional purchases if you pay your entire balance by the due date 
each month. We will begin charging interest on promotional purchases on the purchase date.

Minimum Interest Charge

If you are charged interest, the charge will be no less than $2.

Fees

Penalty Fees

• Late Payment

Up to $37

How We Will Calculate Your Balance: We use a method called “daily balance”. See your credit card account agreement that 
follows for more details.

How Interest Is Calculated

Your Interest Rate

When We Charge Interest 

How We Calculate Interest

SECTION II: RATES, FEES AND PAYMENT INFORMATION

We use a daily rate to calculate the interest on the balance on your account each day. The daily rate for purchases is 
the APR times 1/365. The daily rate for purchases is .07395% (APR 26.99%). Interest will be imposed in amounts or 
at rates not in excess of those permitted by applicable law.

We charge interest on your purchases from the date you make the purchase until you pay the purchase in full. See 
exceptions below.
•  We will not charge you interest during a billing cycle on any non-promotional purchases if:

1. You had no balance at the start of the billing cycle; OR
2.  You  had  a  balance  at  the  start  of  the  billing  cycle  and  you  paid  that  balance  in  full  by  the  due  date  in  that  

billing cycle.

We always charge interest on promotional purchases and their related fees from the date you make the purchase.
•  We  will  credit,  as  of  the  start  of  the  billing  cycle,  any  payment  you  make  by  the  due  date  that  we  allocate  to  

non-promotional purchases if:
1. You had no balance at the start of the previous billing cycle; OR
2.  You had a balance at the start of the previous billing cycle and you paid that balance in full by the due date in 

the previous billing cycle.

We figure the interest charge on your account separately for each balance type. We do this by applying the daily rate 
to the daily balance for each day in the billing cycle. A separate daily balance is calculated for the following balance 
types, as applicable: purchases and balances subject to different interest rates, plans or special promotions. See 
below for more details on how this works.

1. How  to  get  the  daily  balance.  We  take  the  starting  balance  each  day,  add  any  new  charges  and  fees,  and 
subtract  any  payments  or  credits.  This  gives  us  the  daily  balance.  Debt  cancellation  fees,  if  any,  and  late 
payment fees are treated as new purchases.

2. How to get the daily interest amount. We multiply each daily balance by the daily rate that applies.
3. How to get the starting balance for the next day. We add the daily interest amount in step 2 to the daily balance 

from step 1.

4. How to get the interest charge for the billing cycle. We add all the daily interest amounts that were charged 

during the billing cycle.

We charge a minimum of $2.00 of interest in any billing cycle in which you owe interest. Interest, as calculated above, 
is  added  as  applicable  to  each  balance  type.  Minimum  interest  charges  in  excess  of  the  calculated  interest  are 
treated as new purchases.

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How Fees Work

Late Payment Fee

We will charge this fee if we do not receive the total minimum payment due on your account by 5 p.m. (ET) on the due 
date. This fee is equal to:

1. $27, if you have paid your total minimum payment due by the due date in each of the prior six billing cycles.

OR

2. $37, if you have failed to pay your total minimum payment due by the due date in any one or more of the prior 

six billing cycles.

The late payment fee will not be more than the total minimum payment that was due.

Minimum Payment Calculation
Your total minimum payment is calculated as follows.
The sum of:

a.   For the new balance shown on your billing statement (excluding any balance attributable to a special promotional purchase with a unique payment 

 $35; or

calculation), the greater of:
(i) 
(ii)   2.5% of your highest new balance since such balance was zero; or
(iii)   $20 plus the interest and late payment fees charged in the current billing cycle; PLUS

b.  Any past due amounts; PLUS
c.  Any payment due in connection with a special promotional purchase with a unique payment calculation. 

We round up to the next highest whole dollar in figuring your total minimum payment. Your total minimum payment will never be more than your new balance.

Special Promotional Financing Offer Information.
At  times,  we  may  offer  you  special  financing  promotions  for  certain  transactions  (“special  promotions”).  The  terms  of  the  Agreement  apply  to  any  special 
promotions. However, any special promotional terms that are different than the terms in the Agreement will be explained on special promotional advertising or 
other disclosures provided to you. 
Below is a description of certain promotions that may be offered on certain in-home services and products, e.g. HVAC, bath remodeling, hot water heaters and 
related services purchased through JCPenney.

No Interest if Paid in 
Full Within 12, 18 or 24 
Months

For each promotion, if the promotional balance is not paid in full within the promotional period, interest will be imposed from the 
date of purchase at the APR that applies to your account when the promotional purchase is made. At the time your account is 
opened, this is an APR of 26.99%. 

When you make a qualifying purchase under this promotion, no interest will be assessed on the purchase if you pay the promotional purchase amount in full 
within the applicable promotional period. If you do not, interest will be assessed on the promotional purchase amount from the date of the purchase. Minimum 
monthly payments are required. Offers are subject to credit approval. This promotional offer may not be available at all times for all purchases. Please see any 
special promotion advertising or other disclosures provided to you for the full terms of any special promotion offered.

SECTION III: STANDARD PROVISIONS

ABOUT THE CREDIT CARD ACCOUNT AGREEMENT
This Agreement. This is an Agreement between you and Synchrony Bank, 170 Election Road, Suite 125, Draper, UT 84020, for your credit card account. 
By opening or using your account, you agree to the terms of the entire Agreement. The entire Agreement includes the four sections of this document and the 
application you submitted to us in connection with the account. These documents replace any other agreement relating to your account that you or we made 
earlier or at the same time.
Parties To This Agreement. This Agreement applies to each accountholder approved on the account and each of you is responsible for paying the full 
amount due, no matter which one uses the account. We may treat each of you as one accountholder and may refer to each of you as “you” or “your”. 
Synchrony Bank may be referred to as “we”, “us” or “our”.
Changes To This Agreement. We may change, add or delete terms of this Agreement, including interest rates, fees and charges.
Special Promotions. The terms of this Agreement apply to any special promotion. However, any special promotional terms that are different than the terms 
in this Agreement will be explained on promotional advertising or other disclosures provided to you.

HOW TO USE YOUR ACCOUNT/CARD
Use Of Your Account. You may use your account only for lawful personal, family or household purposes. You may use your account for purchases of certain 
in-home services and products, e.g. HVAC, bath remodeling, hot water heaters and related services purchased through JCPenney.
You Promise To Pay. You promise to pay us for all amounts owed to us under this Agreement. 
Your Responsibility. Each accountholder will receive a card. You may not allow anyone else to use your account. If you do, or if you ask us to send a card 
to someone else, you will be responsible for paying for all charges resulting from their transactions. 
Purchase Limits. To prevent fraud, we may limit the number or dollar amount of purchases you can make in any particular amount of time. We also may 
decline any particular charge on your account for any reason.
Credit Limit. You will be assigned a credit limit that we may increase or decrease from time to time. If we approve a purchase that makes you go over your 
credit limit, we do not give up any rights under this Agreement and we do not treat it as an increase in your credit limit.

HOW AND WHEN TO MAKE PAYMENTS 
When Payments Are Due. You must pay at least the total minimum payment due on your account by 5 p.m. (ET) on the due date of each billing cycle. 
Payments received after 5 p.m. (ET) will be credited as of the next day. You may at any time pay, in whole or in part, the total unpaid balance without any 
additional charge for prepayment. If you have a balance subject to interest, earlier payment may reduce the amount of interest you will pay. We may delay 
making credit available on your account in the amount of your payment even though we will credit your payment when we receive it.
Payment Options. You can pay by mail or online. We may allow you to make payments over the phone but we will charge you a fee to make expedited 
phone payments. Your payment must be made in U.S. dollars by physical or electronic check, money order or a similar instrument from a bank located in the 
United States.
How To Make A Payment. You must follow the instructions for making payments provided on your billing statement. If you do not, credit of your payment 
may be delayed up to five days. Your billing statement also explains how information on your check is used.
Payment Allocation. We will apply the required total minimum payment to balances on your account using any method we choose. Any payment you make 
in excess of the required total minimum payment will be applied to higher APR balances before lower APR balances. Applicable law may require or permit us 
to apply excess payments in a different manner in certain situations, such as when your account has a certain type of special promotion.

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INFORMATION ABOUT YOU 
Using and Sharing Your Information. When you applied for an account you authorized and directed us to give information about you and your account 
to JCPenney and its affiliates and licensees (the “JCPenney family”). The JCPenney family will use the information in connection with the credit program and 
for things like creating and updating its records for you, assisting them in better serving  you, and providing you with notices of special events promotions, 
marketing materials and tailored offerings.  More information about how we use and share information is set forth in the privacy policy for your account.
Address/Phone Change. You represent that any phone number that you provide to us belongs to you and/or that you are authorized to provide that number. 
You also agree to tell us right away if you change your address or any phone number.
Consent  to  Communications.  You  consent  to  us,  as  well  as  any  other  owner  or  servicer  of  your  account,  contacting  you  through  any  channel  of 
communication and for any purpose, as permitted by applicable law. For informational, servicing or collection related communications, you agree that we may 
use the phone numbers that you provide to us to contact your cellular phone or wireless device with text messages, artificial or prerecorded voice calls, and 
calls made by an automatic telephone dialing system. This consent applies even if your are charged for the call under your plan. You are responsible for any 
charges that may be billed to you by your communications carrier when we contact you.
Telephone Monitoring. For quality control, you allow us to listen to or record telephone calls between you and us.

IMPORTANT INFORMATION ABOUT YOUR ACCOUNT 
Closing Your Account. You may close your account at any time by sending a letter to the address shown on your billing statement or calling customer 
service. We may close your account at any time, for any reason. If your account is closed, you must stop using it. You must still pay the full amount you owe 
and this Agreement will remain in effect until you do.
Collection Costs. If we ask an attorney who is not our salaried employee to collect your account, we may charge you our collection costs. These include 
court costs and reasonable attorneys’ fees.
Credit Bureau Reporting. We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your 
account may be shown in your credit report. Tell us if you think we reported wrong information about you to a credit bureau. Write to us at Synchrony Bank, 
P.O. Box 965036, Orlando, FL 32896-5036. Tell us what information is wrong and why you think it is wrong. If you have a copy of the credit report that includes 
the wrong information, send us a copy. 
Default. You are in default if you make a late payment, do not follow any other term of this Agreement or become bankrupt or insolvent. If you default or 
upon your death, we may (a) request payment of the full amount due right away, (b) take legal action to collect the amounts owed, and/or (c) take any other  
action allowed. 
Disputed Amounts. The billing rights summary in section IV of this Agreement describes what to do if you think there is a mistake on your bill. 
If you send us correspondence about a disputed amount or payment, you must send it to the address for billing inquiries. We do not give up 
any rights under this Agreement if we accept a payment marked “payment in full” or given with any other conditions or limitations.
Unauthorized Use. If your card is lost, stolen or used without your consent, call us immediately at 866-396-8254. You will not be liable for unauthorized use 
on your account, but you will be responsible for all use by anyone you give your card to or allow to use your account.

IMPORTANT INFORMATION ABOUT THIS AGREEMENT
Assignment. We may sell, assign or transfer any or all of our rights or duties under this Agreement or your account, including our rights to payments. We 
do not have to give you prior notice of such action. You may not sell, assign or transfer any of your rights or duties under this Agreement or your account.
Enforceability. If any part of this Agreement is found to be void or unenforceable, all other parts of this Agreement will still apply.
Governing Law. Except as provided in the Resolving a Dispute with Arbitration section, this Agreement and your account are governed by federal law and, 
to the extent state law applies, the laws of Utah without regard to its conflicts of law principles. This Agreement has been accepted by us in Utah.
Waiver. We may give up some of our rights under this Agreement. If we give up any of our rights in one situation, we do not give up the same right in  
another situation.

RESOLVING A DISPUTE WITH ARBITRATION
PLEASE  READ  THIS  SECTION  CAREFULLY.  IF  YOU  DO  NOT  REJECT  IT,  THIS  SECTION  WILL  APPLY  TO  YOUR  ACCOUNT,  AND  MOST 
DISPUTES  BETWEEN  YOU  AND  US  WILL  BE  SUBJECT  TO  INDIVIDUAL  ARBITRATION.  THIS  MEANS  THAT:  (1)  NEITHER  A  COURT  NOR  A 
JURY WILL RESOLVE ANY SUCH DISPUTE; (2) YOU WILL NOT BE ABLE TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING; (3) 
LESS INFORMATION WILL BE AVAILABLE; AND (4) APPEAL RIGHTS WILL BE LIMITED.
•  What claims are subject to arbitration

1.  If either you or we make a demand for arbitration, you and we must arbitrate any dispute or claim between you or any other user of your account, and 

us or JCPenney if it relates to your account except as noted below.

2.   We will not require you to arbitrate: (1) any individual case in small claims court or your state’s equivalent court, so long as it remains an individual case 
in that court; or (2) a case we file to collect money you owe us. However, if you respond to the collection lawsuit by claiming any wrongdoing, we may 
require you to arbitrate.

3.  Notwithstanding any other language in this section, only a court, not an arbitrator, will decide disputes about the validity, enforceability, coverage or 
scope of this section or any part thereof (including, without limitation, the next paragraph of this section and/or this sentence). However, any dispute or 
argument that concerns the validity or enforceability of the Agreement as a whole is for the arbitrator, not a court, to decide.

•  No Class Actions

YOU AGREE NOT TO PARTICIPATE IN A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION AGAINST US IN COURT 
OR  ARBITRATION.  ALSO,  YOU  MAY  NOT  BRING  CLAIMS  AGAINST  US  ON  BEHALF  OF  ANY  ACCOUNTHOLDER  WHO  IS  NOT  AN 
ACCOUNTHOLDER ON YOUR ACCOUNT, AND YOU AGREE THAT ONLY ACCOUNTHOLDERS ON YOUR ACCOUNT MAY BE JOINED IN A 
SINGLE ARBITRATION WITH ANY CLAIM YOU HAVE.
If a court determines that this paragraph is not fully enforceable, only this sentence will remain in force and the remainder will be null and void, and the court’s 
determination shall be subject to appeal. This paragraph does not apply to any lawsuit or administrative proceeding filed against us by a state or federal 
government agency even when such agency is seeking relief on behalf of a class of borrowers, including you. This means that we will not have the right to 
compel arbitration of any claim brought by such an agency.
•  How to start an arbitration, and the arbitration process

1.  The  party  who  wants  to  arbitrate  must  notify  the  other  party  in  writing.  This  notice  can  be  given  after  the  beginning  of  a  lawsuit  or  in  papers  filed 
in  the  lawsuit.  Otherwise,  your  notice  must  be  sent  to  Synchrony  Bank,  Legal  Operation,  P.O.  Box  29110,  Shawnee  Mission,  KS  66201-5320,   
ATTN:  ARBITRATION  DEMAND.  The  party  seeking  arbitration  must  select  an  arbitration  administrator,  which  can  be  either  the  American 
Arbitration  Association  (AAA),  120  Broadway,  Floor  21,  New  York,  NY  10271,  www.adr.org,  1-800-778-7879,  or  JAMS,  620  Eighth  Avenue,   
34th Floor, New York, NY 10018, www.jamsadr.com, 1-800-352-5267. If neither administrator is able or willing to handle the dispute, then the court will 
appoint an arbitrator.

2.  If a party files a lawsuit in court asserting claim(s) that are subject to arbitration and the other party files a motion with the court to compel arbitration, 

which is granted, it will be the responsibility of the party asserting the claim(s) to commence the arbitration proceeding.

3.  The arbitration administrator will appoint the arbitrator and will tell the parties what to do next. The arbitrator must be a lawyer with at least ten years of 
legal experience. Once appointed, the arbitrator must apply the same law and legal principles, consistent with the FAA, that would apply in court, but 
may use different procedural rules. If the administrator’s rules conflict with this Agreement, this Agreement will control.

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4.  The arbitration will take place by phone or at a reasonably convenient location. If you ask us to, we will pay all the fees the administrator or arbitrator 
charges, as long as we believe you are acting in good faith. We will always pay arbitration costs, as well as your legal fees and costs, to the extent you 
prevail on claims you assert against us in an arbitration proceeding which you have commenced.

•  Governing Law for Arbitration
  This Arbitration section of your Agreement is governed by the Federal Arbitration Act (FAA). Utah law shall apply to the extent state law is relevant under the 
FAA. The arbitrator’s decision will be final and binding, except for any appeal right under the FAA. Any court with jurisdiction may enter judgment upon the 
arbitrator’s award.

•  How to reject this section
  You may reject this Arbitration section of your Agreement. If you do that, only a court may be used to resolve any dispute or claim. To 
reject this section, you must send us a notice within 60 days after you open your account or we first provided you with your right to reject 
this section. The notice must include your name, address and account number, and must be mailed to Synchrony Bank, P.O. Box 965012, 
Orlando, FL 32896-5012. This is the only way you can reject this section.

This section of the agreement includes state notices, billing rights summary and rewards terms (if applicable) and is not required to be provided as part of the  
credit card agreement posted online or provided to the CFPB.

SECTION IV: OTHER IMPORTANT INFORMATION

FR833282333_JCP HOME SERVICES_CREDIT CARD_190_348_00
T&C PLCC PDF [30069C]
07/2017

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