Cardmember Agreement: Part 1 of 2 

As of: 12/31/2019

Platinum Card® 
Issuer: American Express National Bank 

Rates and Fees Table 
Interest Rates 
Annual Percentage Rate 
(APR) for Cash 
Advances 
Paying Interest 

For Credit Card Tips from 
the Consumer Financial 
Protection Bureau 
Fees 
Annual Membership Fee
Transaction Fees 
●  Cash Advance
●  Foreign Transaction

Penalty Fees 

●  Late Payment

Prime Rate + 21.99% 

This is a variable APR. See Explanation of Variable Rates below. 

Your due date is at least 25 days after the close of each billing period. We will begin 
charging interest on cash advances on the transaction date. 

To learn more about factors to consider when applying for or using a credit card, 
visit the website of the Consumer Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore. 

$550

 Either $10 or 5% of the amount of each cash advance, whichever is greater. 
None 

●  Returned Payment
  How we calculate interest: We use the Average Daily Balance method (including new transactions). See the How we 

Up to $39 
Up to $39 

         calculate interest section in Part 2. 

Explanation of Variable Rates: If the Prime Rate increases, variable APRs (and corresponding DPRs) will 
increase. In that case, you may pay more interest and may have a higher Minimum Payment Due. When the 
Prime Rate changes, the resulting changes to variable APRs take effect as of the first day of the billing period. 
The Daily Periodic Rate (DPR) is 1/365th of the APR, rounded to the nearest one ten-thousandth of a percentage 
point. The variable penalty APR will not exceed 29.99%. 

CMAEUAOT0000001 

Page 1 of 3 

 
How Rates and Fees Work 
Rates for Pay Over Time balances 
Penalty APR for new 
transactions 

The penalty APR may apply to new transactions if: 

●  you do not pay at least the Minimum

Payment Due by the Payment Due Date
on one or more occasions; or

●  your payment is returned by your bank.

See More About Pay Over Time in Part 2 of this Agreement 
If the penalty APR applies to a balance, it will 
apply to  charges  added to  that  balance 15 or 
more days after we send  you notice. 
We will review your Account every 6 months 
after the penalty APR is applied. The penalty 
APR will continue to apply until you have 
made timely payments with no returned 
payments during the 6 months being reviewed. 

We may also consider your creditworthiness in 
determining whether or not to apply the penalty 
APR to the Pay Over Time balance(s)  
on your Account. 

Fees 
Annual Membership 

Late Payment 

Returned Payment 

Returned Check 

Account Re-opening 
Cash Advance 

Foreign Transaction 
How Pay Over Time Works 

This fee is on the Rates and Fees Table on page 1 of Part 1. We will charge $175 for up to 3 
additional Platinum Cards, $175 for each additional Platinum Card after the first 3, and $0 for 
additional Gold Cards. 

Up to $39. If we do not receive the Amount Due (Minimum Payment Due if you have a Pay 
Over Time or Cash Advance balance) by its Payment Due Date, the fee is $28. If this happens 
again within the next 6 billing periods, the fee is $39. However, the late fee will not exceed the 
Amount Due or the Minimum Payment Due, as applicable. Paying late may also result in a 
penalty APR. See Penalty APR for new transactions above. 

Up to $39. If you make a payment that is returned unpaid the first time we present it to your 
bank, the fee is $28. If you do this again within the same billing period or the next 6 billing 
periods, the fee is $39. However, the returned payment fee will not exceed the Amount Due or, if 
you have a Pay Over Time balance, the Minimum Payment Due. A returned payment may also 
result in a penalty APR for any Pay Over Time or Cash Advance balances you may have. See 
Penalty APR for new transactions above. 
$38 if you use your card to cash a check at one of our approved locations and the check is returned 
unpaid. We will also charge you the unpaid amount. 
$25 if your Account is cancelled, you ask us to re-open it, and we do so. 
5% of an ATM cash advance (including any fee charged by the ATM operator) or other cash advance, 
with a minimum of $10. We will add this fee to the Cash Advance balance. 
None 

About Pay Over Time 
feature 

See More About Pay Over 
Time in Part 2 of this 
Agreement for important 
additional information about 
the Pay Over Time feature. 

We may add a feature to your Account that allows you to pay certain charges over time, with interest 
(Pay Over Time). If the Pay Over Time feature on your Account is set to Select, you may request to 
place eligible purchases from the current or preceding billing period in your Pay Over Time Select 
balance. If we approve your request, we will place the charge in your Pay Over Time Select balance. If 
we decline your request, you must pay the charge in full by the Payment Due Date. A charge is 
eligible for Pay Over Time if it equals or is more than a certain dollar amount. We will tell you this 
amount when you enroll, and it is subject to change. We will tell you if we change it. 

If we allow you to enroll in the Pay Over Time Direct feature, we will automatically place eligible 
purchases in your Pay Over Time Direct balance. You may alternate between the Select and Direct 
settings. You can do so by visiting us online at americanexpress.com/payovertime or by calling the 
number on the back of your Card. 

Part 1, Part 2 and any supplements or amendments make up your Cardmember Agreement. 

CMAEUFEEPAPR102 

Page 2 of 3 

How Your Program Works

Financial Services Program

Supplement to the Cardmember Agreement

Definitions

Advisor means the registered broker/dealer
or other securities firm to which you applied in
connection with this financial services account
program (program). When you applied to
participate in the program, you entered into a
program agreement with your advisor. Your
advisor offers this program in conjunction with
us and a participating financial institution.

The financial institution may provide privileges
associated with your participation in the
program. The account maintained by your
advisor in connection with the program is called
the financial services account.

Sharing information

You authorize your advisor to release financial services account information to us for the purposes
of approving charges.

Cancellation

Direct Debit

We or your advisor may cancel your participation in the program at any time. If this happens, all
cards will be cancelled and the financial services account may be frozen pending final settlement of
amounts due to your advisor, the financial institution, and us.

If you have enrolled in the direct debit feature
(AutoPay), you authorize us to debit the financial
services account or other account that you
designate for payment of charges. The debit
will occur each billing period for the Amount
Due, on the debit date specified on your billing
statement.

As long you are enrolled in AutoPay, the How
to Make a Payment section in Part 2 of this
Cardmember Agreement does not apply to your
Account.

You may ask that we stop or adjust any
scheduled debit, or cancel your enrollment in
AutoPay, by telling us at least two business
days prior to your debit date. Business days
are Monday through Friday and do not include
holidays. You may call us at 1-800-227-4669,
or write to us at American Express, P.O. Box
297860, Ft. Lauderdale, FL 33329-9794.

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Page 3 of 3

FDR 1119172

Cardmember Agreement: Part 2 of 2

Doc 27303

How Your American Express Account Works

Introduction

About your Cardmember
Agreement

Changing the Agreement

Words we use in the
Agreement

About using your card

Using the card

This document together with Part 1 make up the
Cardmember Agreement (Agreement) for the Account
identified on page 1 of Part 1. Any supplements or
amendments are also part of the Agreement.

When you use the Account (or you sign or keep the
card), you agree to the terms of the Agreement.

We may change this Agreement, subject to applicable
law. We may do this in response to the business,
legal or competitive environment. This written
Agreement is a final expression of the agreement
governing the Account. The written Agreement may
not be contradicted by any alleged oral agreement.

We cannot increase the interest rate on existing
balances except in limited circumstances. Changes
to some terms may require 45 days advance notice,
and we will tell you in the notice if you have the right
to reject a change. We cannot change certain terms
during the first year of your Cardmembership.

Card means any card or other device that we issue
to access your Account. A charge is any amount
added to your Account, such as purchases, cash
advances, fees and interest charges. A purchase
is a charge for goods, services, or person-to-person
transactions. A cash advance is a charge to get cash
or cash equivalents, including travelers cheques,
gift cheques, foreign currency, money orders, casino
gaming chips, race track wagers or similar offline
and online betting transactions. A person-to-person
transaction is a charge for funds sent to another
person.

To pay by a certain date means to send your payment
so that we receive it and credit it to your Account by
that date (see About your payments in Part 2).

We may (but are not required to) tell these merchants
and third parties if your expiration date or card
number changes or if your account status is updated,
including if your account is cancelled. If you do not
want us to share your updated account information,
please contact us using the number on the back of
your card.

Keep your card safe and don't let anyone else use it.
If your card is lost or stolen or your Account is being
used without your permission, contact us right away.
You may not use your Account for illegal activities.

We, us, and our mean the issuer shown on page
1 of Part 1. You and your mean the person who
applied for this Account and for whom we opened
the Account. You and your also mean anyone
who agrees to pay for this Account. You are the
Basic Cardmember. You may request a card for
an Additional Cardmember (see About Additional
Cardmembers in Part 2).

You may use the card to make purchases. At
our discretion, we may permit you to make cash
advances.

We decide whether to approve a charge, including
cash advances subject to Limits on Cash Advances
and person-to-person transactions subject to Limits
on person-to-person transactions below, based on
how you spend and pay on this Account and other
accounts you have with us and our Affiliates. We
also consider your credit history and your personal
resources that we know about.

You may arrange for certain merchants and third
parties to store your card number and expiration date,
so that, for example:

● the merchant may charge your account at regular

intervals; or

● you may make charges using that stored card

information.

Promise to pay

You promise to pay all charges, including:

● charges you make, even if you do not present your card or sign for the transaction,
● charges that other people make if you let them use your Account, and
● charges that Additional Cardmembers make or permit others to make.

Limits on Cash Advances

Your Cash Advance balance may not exceed:

Zync Card® $3,000
Green Card $3,000
Gold Card $6,000
Platinum Card® $8,000
Centurion® Card $10,000

There may also be a limit on the amount of cash and
number of times you can obtain cash from ATMs in a
given period.

You agree to manage your Account so that your Cash
Advance balance (including fees and interest) is not
more than the Limit on Cash Advances.
For purposes of the Limits on Cash Advances, your
Cash Advance balance will be determined by adding
new cash advance transactions to the ending Cash
Advance balance of the prior day.
In addition, we may not approve a cash advance
transaction if it would cause the total of your Cash
Advance balance and your Pay Over Time balances
to go over your Pay Over Time limit.

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Limits on person-to-person
transaction

Your person-to-person transactions may not exceed
the following limits within any 30-day period:

One from American Express® $2,000
Zync Card® $2,000
Green Card $2,000
Gold Card $2,000
Platinum Card® $4,000
Centurion® Card $5,000

You agree to manage your Account so that the total
of your person-to-person transactions in any 30-day
period do not exceed the limit on person-to-person
transactions.

We may not approve a person-to-person transaction if
it would cause your Account to exceed the applicable
person-to-person transaction limit.

Declined transactions

More About Pay Over Time

About your payments

When you must pay

We may decline to authorize a charge. Reasons
we may do this include suspected fraud and our
assessment of your creditworthiness. This may occur
even if your Account is not in default.

We are not responsible for any losses you incur
if we do not authorize a charge. And we are not
responsible if any merchant refuses to accept the
card.

With Pay Over Time, you have the option to pay
your Account Total New Balance each month, the
Minimum Payment Due or anything in between. On
each statement, your Account Summary will show
your Pay Over Time New Balance, which is the
amount that is eligible to be paid over time (see When
you must pay in Part 2).

We apply a charge to the relevant Pay Over Time
balance in accordance with the selection in effect at
8 p.m. Eastern Time on the transaction date provided
by the merchant. The transaction date provided by
the merchant may differ from the date you made
the charge if, for example, there is a delay in the
merchant submitting the transaction to us or if the
merchant uses the shipping date as the transaction
date.

Certain charges are not eligible for Pay Over Time,
such as cash and similar transactions. We may
change which charges are eligible to be placed into
your Pay Over Time feature.

We assign a Pay Over Time limit to your Account.
We will not place any charge into a Pay Over Time
balance if it would cause the total of your Pay Over
Time balances and your Cash Advance balance to
go over your Pay Over Time limit. Your Pay Over
Time Limit is shown on page 1 of Part 1 and on each
statement. We may increase or reduce your Pay
Over Time Limit. We may do so even if you pay on
time and your Account is not in default. We will tell
you if we change that amount. You must pay in full
all charges that are not placed into a Pay Over Time
balance.

Each statement also shows a Closing Date. The
Closing Date is the last day of the billing period
covered by the statement. Each Closing Date is about
30 days after the previous statement's Closing Date.

You must pay the Amount Due no later than the
Payment Due Date shown on your statement to avoid
a late payment fee. If a statement includes a Pay
Over Time balance and/or Cash Advance balance,
it will show a Minimum Payment Due. In this case,
you must pay at least the Minimum Payment Due by
the Payment Due Date. Each statement also states
the time and manner by which you must make your
payment for it to be credited as of the same day it is
received. For your payment to be considered on time,
we must receive it in such time and manner by the
Payment Due Date shown on your statement.

How to make payments

Make payments to us in U.S. dollars with:

● a single check drawn on a U.S. bank, or
● a single negotiable instrument clearable through
the U.S. banking system, for example a money
order, or

● an electronic payment that can be cleared through

the U.S. banking system.

When making a payment by mail:
● make a separate payment for each account,
● mail your payment to the address shown on the
payment coupon on your billing statement, and

● write your Account number on your check or

negotiable instrument and include the payment
coupon.

If your payment meets the above requirements, we
will credit it to your Account as of the day we receive
it, as long as we receive it by the time disclosed in
your billing statement. If we receive it after that

If a statement includes a Pay Over Time and/or
Cash Advance New Balance, it will show a Minimum
Payment Due. The Minimum Payment Due is the Pay
In Full New Balance plus the Pay Over Time and/or
Cash Advance Minimum Due. Your Account may have
balances with different interest rates. For example,
a Pay Over Time balance may have a lower interest
rate than a Cash Advance balance. If your Account
has a Pay Over Time or Cash Advance balance,

How we apply payments and
credits

time, we will credit the payment on the day after we
receive it.

If your payment does not meet the above
requirements, there may be a delay in crediting your
Account. This may result in late fees and additional
interest charges (see the Rates and Fees Table and
How Rates, Fees and Pay Over Time Work in Part 1).

If we decide to accept a payment made in a foreign
currency, we will choose a rate to convert your
payment into U.S. dollars, unless the law requires us
to use a particular rate.

If we process a late payment, a partial payment, or a
payment marked with any restrictive language, that
will have no effect on our rights and will not change
this Agreement.

here is how we generally apply payments in a billing
period:

● We apply your payments – up to the Minimum
Payment Due – first to the Pay Over Time and/
or Cash Advance balances and then to the Pay
In Full New Balance. When applying a payment,
up to the amount of the Pay Over Time and/or the
Cash Advance Minimum Due, we apply it first to
the balance with the lowest interest rate and then
to balances with higher interest rates.

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● After the Minimum Payment Due has been paid,
we apply payments first to the balance with the
highest interest rate and then to balances with
lower interest rates.

In most cases, we apply a credit to the same balance
as the related charge. We may apply payments and
credits within balances, and among balances with the
same interest rate, in any order we choose.

About your Minimum Payment Due

How we calculate your
Minimum Payment Due

The Minimum Payment Due is the Pay In Full New Balance plus any Pay Over Time and/or Cash Advance
Minimum Due on your statement. To calculate the Minimum Due for your Pay Over Time and/or Cash Advance
New Balance for each statement, we start with the higher of:

(1) interest charged on the statement plus 1% of the

Pay Over Time and/or Cash Advance New Balance
(excluding interest on the statement); or

(2) $35.

Then we round to the nearest dollar and add any Pay
Over Time and/or Cash Advance amount past due.
Your Pay Over Time and/or Cash Advance Minimum
Due will not exceed your Pay Over Time and/or Cash
Advance New Balance. You may pay more than the
Minimum Payment Due, up to your entire outstanding
balance, at any time.

EXAMPLE: Assume that you have a Pay Over
Time and/or Cash Advance New Balance of $3,000,
interest of $29.57, no amounts past due, and a $400
Pay In Full New Balance.

(1)$29.57 + 1% multiplied by ($3,000 - $29.57) =
$59.27
(2) $35

The higher of (1) or (2) is $59.27, which rounds to
$59.00. The Pay Over Time and/or Cash Advance
Minimum Due of $59.00 plus the Pay in Full New
Balance of $400 together make up the Minimum
Payment Due of $459.00.

About interest charges on Pay Over Time and Cash Advance balances

When we charge interest

We charge interest on Pay Over Time Balances as described below. For cash advances, we charge interest
from the transaction date. You cannot avoid paying interest on cash advances.

For transactions added to a Pay Over Time balance at your request (for example, if your Pay Over Time
feature is set to Select), we charge interest from the date they are added to a Pay Over Time balance until they
are paid.

For transactions added automatically to a Pay Over Time balance (for example, if your Pay Over Time
feature is set to Direct), we charge interest from the transaction date until they are paid. However, we will not
charge interest on these transactions in a billing period if:
● your Pay Over Time Previous Balance for the billing period is zero; or
● you paid the Account Total New Balance on your statement, if any, for each of the previous two billing

periods in full by the Payment Due Date shown on each of those statements.

How we calculate interest

We calculate interest for a billing period by first figuring the interest on each balance. Cash Advance balances
and balances within the Pay Over Time feature -such as Select and Direct - may have different interest rates.

We use the Average Daily Balance method
(including new transactions) to figure interest
charges for each balance. The total interest charged
for a billing period is the sum of the interest charged
on each balance.

Interest
The interest charged for a balance in a billing period,
except for variations caused by rounding, equals:

(1) Average Daily Balance (ADB) multiplied by

(2) Daily Periodic Rate (DPR) multiplied by

(3) number of days the DPR was in effect.

ADB
To get the ADB for a balance, we add up its daily
balances. Then we divide the result by the number
of days the DPR for that balance was in effect. If the
daily balance is negative, we treat it as zero.

DPR
A DPR is 1/365th of an APR, rounded to one ten-
thousandth of a percentage point. Your DPRs are
shown in How Rates and Fees Work in Part 1.

EXAMPLE: Calculating Interest

Assume that you have a single interest rate of
15.99%, your ADB is $2,250 and there are 30 days in
the billing period.

The DPR is 15.99% divided by 365 days = 0.0438%

The Interest is $2,250 multiplied by 0.0438%
multiplied by 30 days = $29.57

Daily Balance
For each day a DPR is in effect, we figure the daily
balance for each balance by:
● taking the beginning balance for the day,
● adding any new charges,
● subtracting any payments or credits; and
● making any appropriate adjustments.
We add a new charge to a daily balance as of its
transaction date.

Beginning balance
For the first day of a billing period, the beginning
balance is the ending balance for the prior billing
period, including unpaid interest. For the rest of the
billing period, the beginning balance is the previous
day's daily balance plus an amount of interest equal
to the previous day's daily balance multiplied by the
DPR for that balance. This method of figuring the
beginning balance results in daily compounding of
interest.

When an interest rate changes, the new DPR may
come into effect during-not just at the beginning of-
the billing period. When this happens, we will create
a new balance and apply the new DPR to it. To get
the beginning balance on the first day for this new
balance, we multiply the previous day's daily balance
by the old DPR and add the result to that day's daily
balance.

Other methods
To figure the ADB and interest charges, we may use
other formulas or methods that produce equivalent
results. Also, we may choose not to charge interest on
certain types of charges.

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Determining the Prime Rate

We use the Prime Rate from the rates section of The Wall Street Journal. The Prime Rate for each billing period
is the Prime Rate published in The Wall Street Journal on the Closing Date of the billing period.

The Wall Street Journal may not publish the Prime Rate on that day. If it does not, we will use the Prime Rate
from the previous day it was published. If The Wall Street Journal is no longer published, we may use the Prime
Rate from any other newspaper of general circulation in New York, New York. Or we may choose to use a
similar published rate.

If the Prime Rate increases, variable APRs (and corresponding DPRs) will increase. In that case, you may pay
more interest and may have a higher Minimum Payment Due. When the Prime Rate changes, the resulting
changes to variable APRs take effect as of the first day of the billing period.

Other important information

Military Lending Act

About Additional
Cardmembers

Converting charges made in a
foreign currency

Federal law provides important protections to members of the Armed Forces and their dependents relating
to extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces
and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as
applicable to the credit transaction or account: the costs associated with credit insurance premiums; fees for
ancillary products sold in connection with the credit transaction; any application fee charged (other than certain
application fees for specified credit transactions or accounts); and any participation fee (other than certain
participation fees for a credit card account).

To listen to this statement, as well as a description of your payment obligation for this Account, call us at
855-531-0379.

If you are a covered borrower, the Claims Resolution section of this Agreement will not apply to you in
connection with this Account. Instead, the Claims Resolution for Covered Borrowers section will apply.

At your request, we may issue cards to Additional
Cardmembers. They do not have accounts with us
but they can use your Account subject to the terms
of this Agreement. We may report an Additional
Cardmember's use of your Account to credit reporting
agencies.

You authorize us to give Additional Cardmembers
information about your Account and to discuss it with
them.

If you want to cancel an Additional Cardmember's
right to use your Account (and cancel their card) you
must tell us.

You are responsible for all use of your Account by
Additional Cardmembers and anyone they allow to
use your Account. You must pay for all charges they
make.
If you make a charge in a foreign currency, AE Exposure Management Ltd. ("AEEML") will convert it into
U.S. dollars on the date we or our agents process it, so that we bill you for the charge in U.S. dollars based
upon this conversion. Unless a particular rate is required by law, AEEML will choose a conversion rate that is
acceptable to us for that date. The rate AEEML uses is no more than the highest official rate published by a
government agency or the highest interbank rate AEEML identifies from customary banking sources on the
conversion date or the prior business day. This rate may differ from rates that are in effect on the date of your
charge. We will bill charges converted by establishments (such as airlines) at the rates they use.

Changing your billing address

You must notify us immediately if you change the:
● mailing address where we send billing statements;

If you have more than one account, you need to notify
us separately for each account.

or

● e-mail address to which we send notice that your

billing statement is available online.

We may update your billing address if we receive
information that it has changed or is incorrect.

Closing your Account

You may close your Account by calling us or writing to us.

Cancelling or suspending your
Account

If an Annual Membership fee applies, we will refund this fee if you notify us that you are voluntarily closing your
Account within 30 days of the Closing Date of the billing statement on which that fee appears. For cancellations
after this 30 day period, the Annual Membership fee is non-refundable. If an Annual Membership fee applies to
your Account, it is shown on page 1 and page 2 of Part 1 of the Cardmember Agreement.

If your billing address is in the Commonwealth of Massachusetts at the time you close your account, this policy
will not apply to you.

We may:
● cancel your Account,
● suspend the ability to make charges,
● cancel or suspend any feature on your Account,

and

● notify merchants that your Account has been

cancelled or suspended.

If we do any of these, you must still pay us for all
charges under the terms of this Agreement.

We may do any of these things at our discretion, even
if you pay on time and your Account is not in default.

If your Account is cancelled, you must destroy your
cards.

We may agree to reinstate your Account after a
cancellation. If we do this, we may:
● reinstate any additional cards issued on your

Account,

● charge you any applicable annual fees, and
● charge you a fee for reinstating the Account.

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About default

Collection costs

Credit reports

Sending you notices

We may contact you

About insurance products

How we handle electronic
debits from your checking
account

Contactless Transactions

Privacy Act of 1974 notice

Changing benefits

Assigning the Agreement

Assigning claims

We do not waive our rights

We may consider your Account to be in default if:
● you violate a provision of this Agreement,
● you give us false information,
● you file for bankruptcy,
● you default under another agreement you have

with us or an affiliate,

● you become incapacitated or die, or
● we believe you are unable or unwilling to pay your

debts when due.

If we consider your Account in default, we may, to the
extent permitted by federal and applicable state law:
● suspend your ability to make charges,
● cancel or suspend any feature on your Account,
● require you to pay more than your Minimum

Payment Due immediately, and

● require you to pay your Account balance

immediately.

You agree to pay all reasonable costs, including attorneys' fees, that we incur to collect amounts you owe.

You agree that we will obtain credit reports about you, investigate your ability to pay, and obtain information
about you from other sources including information to verify and re-verify your employment and income. And
you agree that we will use such information for any purposes (for example, marketing to you or evaluating you
for a new account), subject to applicable law.

You agree that we will give information about the Account to credit reporting agencies. We will tell a credit
reporting agency if you fail to comply with any term of this Agreement. This may have a negative impact on
your credit report.

If you believe information we have given to a credit reporting agency is incorrect, write to us at: American
Express Credit Bureau Unit, P.O. Box 981537, El Paso, TX 79998-1537. When you write to us, tell us the
specific information you believe is incorrect.

We mail you notices through the U.S. mail, postage prepaid, and address them to you at the latest billing
address on our records. Any notice that we send you this way is deemed to be given when deposited in the
U.S. mail.

Servicing and Collections
If we need to contact you to service your account or to collect amounts you owe, you authorize us (and our
affiliates, agents and contractors, such as debt collection agencies and service providers) to contact you at
any phone number or email address you provide, from which you contact us, or at which we believe we can
reach you. We may contact you in any way, such as calling, texting, emailing, sending mobile application push
notifications or using any other method of communication permitted by law. We may contact you using an
automated dialer or prerecorded messages. We may contact you on a mobile, wireless or similar device, even
if you are charged for it.

Call monitoring
We may monitor and record any calls between you and us.

We or our affiliates may tell you about insurance and non-insurance products, services or features that
may have a fee. One of our affiliates may act on behalf of a provider of these products. The affiliate may be
compensated for this. The insurance products are not offered or sold by us or on our behalf. Our affiliates may
get additional compensation when AMEX Assurance Company or another affiliate is the insurer or reinsurer.
Compensation may influence what products and providers we or our affiliates tell you about.

We may share information about you with our affiliates so they can identify products that may interest you. We
may be compensated for this information.

If we do this, your payment may be deducted from
your bank or other asset account on the same day
we receive your check. Also, you will not receive that
cancelled check with your bank or asset account
billing statement.

When you pay us by check, you authorize us to
electronically deduct the amount from your bank
or other asset account. We may process the check
electronically by transmitting to your financial
institution:
● the amount,
● the routing number,
● the account number, and
● the check serial number.
Cards issued on your Account may be equipped to enable you to make tap and pay charges using contactless
technology. You can request Cards that are not equipped with this capability. Also, we may deactivate this
capability at any time.
Some federal agencies may accept the card under authority of statute. When you make charges at these
agencies, we collect certain charge information. That information may be put to routine uses such as
processing, billing and collections. It may also be aggregated for reporting, analysis and marketing use. Other
routine uses by agencies may be published in the Federal Register.
We have the right to add, modify or delete any benefit or service of your Account at our discretion.

If we cannot collect the funds electronically, we may
issue a draft against your bank or other asset account
for the amount of the check.

We may sell, transfer or assign this Agreement and your Account. We may do so at any time without notifying
you. You may not sell, assign or transfer your Account or any of your obligations under this Agreement.
If you dispute a charge with a merchant, we may credit
the Account for all or part of the disputed charge. If
we do so, you assign and transfer to us all rights and
claims (excluding tort claims) against the merchant.
We may choose to delay enforcing or to not exercise rights under this Agreement. If we do this, we do not waive
our rights to exercise or enforce them on any other occasion.

You agree that you will not pursue any claim against
the merchant for the credited amount. And you must
cooperate with us if we decide to do so.

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Governing law

Notice to Oregon Residents

Notice for residents of
Washington State

Utah law and federal law govern this Agreement and
your Account. They govern without regard to internal
principles of conflicts of law. We are located in Utah.
We hold your Account in Utah. We entered into this
Agreement with you in Utah.

In addition, if your billing address is in the State
of Maryland, to the extent, if any, that Maryland
law applies to your account, we elect to offer your
card account pursuant to Title 12, Subtitle 9 of the
Maryland Commercial Law Article.

Service charges not in excess of those permitted by law will be charged on the outstanding balances from
month to month. You may pay more than the Minimum Payment Due, up to your entire outstanding balance, at
any time.

In accordance with the Revised Code of Washington Statutes, Section 63.14.167, you are not responsible for
payment of interest charges that result solely from a merchant's failure to transmit to us within seven working
days a credit for goods or services accepted for return or forgiven if you have notified us of the merchant's delay
in posting such credit, or our failure to post such credit to your account within three working days of our receipt
of the credit.

Claims Resolution

Most customer concerns can be resolved by
calling our Customer Service Department at the
number listed on the back of your card. In the
event Customer Service is unable to resolve
a complaint to your satisfaction, this section
explains how claims can be resolved through
mediation, arbitration or litigation. It includes
an arbitration provision. You may reject the
arbitration provision by sending us written
notice within 45 days after your first card
purchase. See Your Right to Reject Arbitration
below.
For this section, you and us includes any
corporate parents, subsidiaries, affiliates or
related persons or entities. Claim means any
current or future claim, dispute or controversy
relating to your Account(s), this Agreement, or
any agreement or relationship you have or had
with us, except for the validity, enforceability
or scope of the Arbitration provision. Claim
includes but is not limited to: (1) initial claims,
counterclaims, crossclaims and third-party claims;
(2) claims based upon contract, tort, fraud,
statute, regulation, common law and equity;
(3) claims by or against any third party using
or providing any product, service or benefit in
connection with any account; and (4) claims that
arise from or relate to (a) any account created
under any of the agreements, or any balances on
any such account, (b) advertisements, promotions
or statements related to any accounts, goods or
services financed under any accounts or terms
of financing, (c) benefits and services related
to card membership (including fee-based or
free benefit programs, enrollment services and
rewards programs) and (d) your application for
any account. You may not sell, assign or transfer
a claim.
Sending a Claim Notice
Before beginning a lawsuit, mediation or
arbitration, you and we agree to send a written
notice (a claim notice) to each party against
whom a claim is asserted, in order to provide
an opportunity to resolve the claim informally or
through mediation. Go to americanexpress.com/
claim for a sample claim notice. The claim notice
must describe the claim and state the specific
relief demanded. Notice to you may be provided
by your billing statement or sent to your billing
address. Notice to us must include your name,
address and Account number and be sent to
American Express ADR c/o CT Corporation
System, 111 8th Ave., NY, NY 10011. If the claim
proceeds to arbitration, the amount of any relief
demanded in a claim notice will not be disclosed
to the arbitrator until after the arbitrator rules.

Mediation
In mediation, a neutral mediator helps parties
resolve a claim. The mediator does not decide
the claim but helps parties reach agreement.
Before beginning mediation, you or we must
first send a claim notice. Within 30 days after
sending or receiving a claim notice, you or we
may submit the claim to JAMS (1-800-352-5267,
jamsadr.com) or the American Arbitration
Association ("AAA") (1-800-778-7879, adr.org)
for mediation. We will pay the fees of the
mediator.
All mediation-related communications are
confidential, inadmissible in court and not
subject to discovery.
All applicable statutes of limitation will be tolled
from the date you or we send the claim notice
until termination of the mediation. Either you or
we may terminate the mediation at any time.
The submission or failure to submit a claim to
mediation will not affect your or our right to elect
arbitration.

Arbitration
You or we may elect to resolve any claim by
individual arbitration. Claims are decided by a
neutral arbitrator.

If arbitration is chosen by any party, neither
you nor we will have the right to litigate that
claim in court or have a jury trial on that
claim. Further, you and we will not have
the right to participate in a representative
capacity or as a member of any class
pertaining to any claim subject to arbitration.
Arbitration procedures are generally simpler
than the rules that apply in court, and
discovery is more limited. The arbitrator's
authority is limited to claims between you
and us alone. Claims may not be joined
or consolidated unless you and we agree
in writing. An arbitration award and any
judgment confirming it will apply only to
the specific case and cannot be used in any
other case except to enforce the award. The
arbitrator's decisions are as enforceable
as any court order and are subject to very
limited review by a court. Except as set forth
below, the arbitrator's decision will be final
and binding. Other rights you or we would
have in court may also not be available in
arbitration.

Initiating Arbitration
Before beginning arbitration, you or we must first
send a claim notice. Claims will be referred to
either JAMS or AAA, as selected by the party
electing arbitration. Claims will be resolved
pursuant to this Arbitration provision and the

selected organization's rules in effect when
the claim is filed, except where those rules
conflict with this Agreement. If we choose the
organization, you may select the other within
30 days after receiving notice of our selection.
Contact JAMS or AAA to begin an arbitration
or for other information. Claims also may be
referred to another arbitration organization if
you and we agree in writing or to an arbitrator
appointed pursuant to section 5 of the Federal
Arbitration Act, 9 U.S.C. sec. 1-16 (FAA).

We will not elect arbitration for any claim you
file in small claims court, so long as the claim
is individual and pending only in that court.

You or we may otherwise elect to arbitrate
any claim at any time unless it has been filed
in court and trial has begun or final judgment
has been entered. Either you or we may delay
enforcing or not exercise rights under this
Arbitration provision, including the right to
arbitrate a claim, without waiving the right to
exercise or enforce those rights.

Limitations on Arbitration
If either party elects to resolve a claim by
arbitration, that claim will be arbitrated
on an individual basis. There will be
no right or authority for any claims to
be arbitrated on a class action basis or
on bases involving claims brought in a
purported representative capacity on behalf
of the general public, other cardmembers
or other persons similarly situated.

Notwithstanding any other provision and
without waiving the right to appeal such
decision, if any portion of these Limitations on
Arbitration is deemed invalid or unenforceable,
then the entire Arbitration provision (other than
this sentence) will not apply.

Arbitration Procedures
This Arbitration provision is governed by
the FAA. The arbitrator will apply applicable
substantive law, statutes of limitations and
privileges. The arbitrator will not apply any
federal or state rules of civil procedure or
evidence in matters relating to evidence
or discovery. Subject to the Limitations on
Arbitration, the arbitrator may otherwise award
any relief available in court. You and we agree
that the arbitration will be confidential. You
and we agree that we will not disclose the
content of the arbitration proceeding or its
outcome to anyone, but you or we may notify
any government authority of the claim as
permitted or required by law.

If your claim is for $10,000 or less, you
may choose whether the arbitration will be
conducted solely on the basis of documents,

Version 1119172

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through a telephonic hearing, or by an in-person
hearing. At any party's request, the arbitrator will
provide a brief written explanation of the award.
The arbitrator's award will be final and binding,
subject to each party’s right to appeal as stated
in this section and/or to challenge or appeal an
arbitration award pursuant to the FAA. To initiate
an appeal, a party must notify the arbitration
organization and all parties in writing within 35
days after the arbitrator’s award is issued. The
arbitration organization will appoint a three-
arbitrator panel to decide anew, by majority vote
based on written submissions, any aspect of the
decision objected to. The appeal will otherwise
proceed pursuant to the arbitration organization’s
appellate rules. Judgment upon any award may
be entered in any court having jurisdiction. At your
election, arbitration hearings will take place in the
federal judicial district of your residence.
Arbitration Fees and Costs
You will be responsible for paying your share
of any arbitration fees (including filing,
administrative, hearing or other fees), but only up
to the amount of the filing fees you would have
incurred if you had brought a claim in court. We
will be responsible for any additional arbitration

fees. At your written request, we will consider in
good faith making a temporary advance of your
share of any arbitration fees, or paying for the
reasonable fees of an expert appointed by the
arbitrator for good cause.

Additional Arbitration Awards
If the arbitrator rules in your favor for an
amount greater than any final offer we made
before the final hearing in arbitration, the
arbitrator's award will include:
(1) any money to which you are entitled, but
in no case less than $5,000; and (2) any
reasonable attorneys' fees, costs and expert
and other witness fees.

Your Right to Reject Arbitration
You may reject this Arbitration provision by
sending a written rejection notice to us at:
American Express, P.O. Box 981556, El Paso,
TX 79998. Go to americanexpress.com/reject
for a sample rejection notice. Your rejection
notice must be mailed within 45 days after your
first card purchase. Your rejection notice must
state that you reject the Arbitration provision
and include your name, address, Account
number and personal signature. No one else
may sign the rejection notice. If your rejection

notice complies with these requirements, this
Arbitration provision and any other arbitration
provisions in the cardmember agreements for
any other currently open American Express
accounts you have will not apply to you, except
for Corporate Card accounts and any claims
subject to pending litigation or arbitration at the
time you send your rejection notice. Rejection
of this Arbitration provision will not affect your
other rights or responsibilities under this Claims
Resolution section or the Agreement. Rejecting
this Arbitration provision will not affect your
ability to use your card or any other benefit,
product or service you may have with your
Account.

Continuation
This section will survive termination of your
Account, voluntary payment of your Account
balance, any legal proceeding to collect a debt,
any bankruptcy and any sale of your Account
(in the case of a sale, its terms will apply to the
buyer of your Account). If any portion of this
Claims Resolution section, except as otherwise
provided in the Limitations on Arbitration
subsection, is deemed invalid or unenforceable,
it will not invalidate the remaining portions of
this Claims Resolution section.

Claims Resolution for Covered Borrowers

Most customer concerns can be resolved by
calling our Customer Service Department at the
number listed on the back of your Card. In the
event Customer Service is unable to resolve
a complaint to your satisfaction, this section
explains how claims can be resolved through
litigation, non-binding mediation or, at your
election, arbitration. You are not required to
resolve any claims by mediation and arbitration.
For this section, you and us includes any
corporate parents, subsidiaries, affiliates or
related persons or entities. Claim means any
current or future claim, dispute or controversy
relating to your Card account, this Agreement,
or any agreement or relationship you have or
had with us, except for the validity, enforceability
or scope of the Arbitration provision. Claim
includes but is not limited to: (1) initial claims,
counterclaims, cross-claims and third-party
claims; (2) claims based upon contract, tort,
fraud, statute, regulation, common law and equity;
(3) claims by or against any third party using
or providing any product, service or benefit in
connection with any account; and (4) claims that
arise from or relate to (a) any account created
under any of the agreements or any balances on
any such account, (b) advertisements, promotions
or statements related to any accounts, goods or
services financed under any accounts or terms
of financing, (c) benefits and services related
to Card membership (including fee-based or
free benefit programs, enrollment services and
rewards programs) and (d) your application for
any account. You may not sell, assign or transfer
a claim.

Sending a Claim Notice
Before beginning a lawsuit, arbitration or
non-binding mediation, you may send a
written notice (a claim notice) to us. Go to
americanexpress.com/claim for a sample claim
notice. The claim notice should describe the
claim and state the specific relief demanded.
We may also request that we resolve a claim
by mediation or arbitration, but you are not
required to accept our request. We may include
our request with your billing statement or mail
it to your home address. Notice to us should
include your name, address and Card account
number and be sent to American Express ADR
c/o CT Corporation System, 111 8th Ave., NY,
NY 10011. If the claim proceeds to litigation,
mediation or arbitration, the amount of any
relief demanded in a claim notice will not be
disclosed. You are not required to resolve
your claim through mediation or arbitration.
You may decline our request to resolve a
claim through mediation or arbitration. You
may elect to resolve your claim through
litigation.

Mediation
If you elect to resolve your claim through
mediation, a neutral mediator will help resolve
the claim. The mediator does not decide the
claim but helps parties reach agreement.
Before beginning mediation, you or we must
first send a claim notice. Within 30 days
after sending or receiving a claim notice,
you or we may submit the claim to JAMS
(1-800-352-5267, jamsadr.com) or the

American Arbitration Association ("AAA")
(1-800-778-7879, adr.org) for mediation. We
will pay the fees of the mediator. All mediation-
related communications are confidential,
inadmissible in court and not subject to
discovery. All applicable statutes of limitation
will be tolled from the date you or we send the
claim notice until termination of the mediation.
Either you or we may terminate the mediation
at any time. The submission or failure to submit
a claim to mediation will not affect your or
our right to elect litigation or arbitration. The
outcome of mediation proceedings is non-
binding. You may proceed to litigation or
arbitration regardless of the outcome of
mediation.

Arbitration
You may elect, but are not required, to resolve
any claim by individual arbitration. We may
also request to resolve any claim by individual
arbitration, but you are not required to accept
our request. Claims are decided by a neutral
arbitrator.

If you elect or agree to resolve a claim
through arbitration, your or our right to
litigate that claim in court or have a jury trial
on that claim may be limited. Further, you
and we may not have the right to participate
in a representative capacity or as a member
of any class pertaining to any claim subject
to arbitration. Arbitration procedures are
generally simpler than the rules that apply
in court, and discovery is more limited.

Version 1119172

Page 7 of 8

The arbitrator's authority is limited to claims
between you and us alone. Claims may not
be joined or consolidated unless you and we
agree in writing. An arbitration award and
any judgment confirming it will apply only
to the specific case and cannot be used in
any other case except to enforce the award.
The arbitrator's decisions are as enforceable
as any court order and are subject to very
limited review by a court. Except as set forth
below, the arbitrator's decision will be final
and binding. Other rights you or we would
have in court may also not be available in
arbitration.

Initiating Arbitration
If you and we agree to proceed to arbitration,
claims will be referred to either JAMS or AAA,
as selected by the party electing arbitration.
Claims will be resolved pursuant to this Arbitration
provision and the selected organization's rules in
effect when the claim is filed, except where those
rules conflict with this Agreement. If we choose
the organization, you may select the other within
30 days after receiving notice of our selection.
Contact JAMS or AAA to begin an arbitration or
for other information. Claims also may be referred
to another arbitration organization if you and
we agree in writing or to an arbitrator appointed
pursuant to section 5 of the Federal Arbitration
Act, 9 U.S.C. sec. 1-16 (FAA). We will not request
arbitration for any claim you file in small claims
court, so long as the claim is individual and
pending only in that court. You may otherwise
elect to arbitrate any claim at any time unless it
has been filed in court and trial has begun or final
judgment has been entered.

Limitations on Arbitration
If the parties agree to resolve a claim by
arbitration, that claim will be arbitrated on an
individual basis pursuant to that agreement,
and the agreement would not allow claims to
be arbitrated on a class action basis or on

bases involving claims brought in a
purported representative capacity on behalf
of the general public, other Cardmembers,
or other persons similarly situated.
Notwithstanding any other provision and without
waiving the right to appeal such decision, if
any portion of these Limitations on Arbitration
provisions is deemed invalid or unenforceable,
then the entire Arbitration provision (other than
this sentence) will not apply.

Arbitration Procedures
This Arbitration provision is governed by
the FAA. The arbitrator will apply applicable
substantive law, statutes of limitations and
privileges. The arbitrator will not apply any
federal or state rules of civil procedure or
evidence in matters relating to evidence
or discovery. Subject to the Limitations on
Arbitration provisions, the arbitrator may
otherwise award any relief available in court.
You and we agree that the arbitration will be
confidential. You and we agree that we will
not disclose the content of the arbitration
proceeding or its outcome to anyone, but you or
we may notify any government authority of the
claim as permitted or required by law.
If your claim is for $10,000 or less, you
may choose whether the arbitration will be
conducted solely on the basis of documents,
through a telephonic hearing, or by an in person
hearing. At any party's request, the arbitrator
will provide a brief written explanation of the
award. The arbitrator's award will be final and
binding, subject to each party’s right to appeal
as stated in this section and/or to challenge
or appeal an arbitration award pursuant to
the FAA. To initiate an appeal, a party must
notify the arbitration organization and all parties
in writing within 35 days after the arbitrator’s
award is issued. The arbitration organization
will appoint a three-arbitrator panel to decide
anew, by majority vote based on written

submissions, any aspect of the decision
objected to. The appeal will otherwise proceed
pursuant to the arbitration organization’s
appellate rules. Judgment upon any award
may be entered in any court having jurisdiction.
At your election, arbitration hearings will take
place in the federal judicial district of your
residence.

Arbitration Fees and Costs
You will be responsible for paying your share
of any arbitration fees (including filing,
administrative, hearing or other fees), but only
up to the amount of the filing fees you would
have incurred if you had brought a claim in
court. We will be responsible for any additional
arbitration fees. At your written request, we
will consider in good faith making a temporary
advance of your share of any arbitration fees,
or paying for the reasonable fees of an expert
appointed by the arbitrator for good cause.

Additional Arbitration Awards
If the arbitrator rules in your favor for an
amount greater than any final offer we made
before the final hearing in arbitration, the
arbitrator's award will include:
(1) any money to which you are entitled, but
in no case less than $5,000; and (2) any
reasonable attorneys' fees, costs and expert
and other witness fees.

Continuation
This section will survive termination of your
Account, voluntary payment of your Account
balance, any legal proceeding to collect a debt,
any bankruptcy and any sale of your Account
(in the case of a sale, its terms will apply to the
buyer of your Account). If any portion of this
Claims Resolution section, except as otherwise
provided in the Limitations on Arbitration
subsection, is deemed invalid or unenforceable,
it will not invalidate the remaining portions of
this Claims Resolution section.

Version 1119172

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