Cardholder Agreement 

Defined Terms – The following terms have defined meanings in this agreement; “Account” means the credit Account regulated by 
this agreement, “Card” means the plastic cards issued under this agreement, including the numbers printed on these plastic cards; 
“we”, “us” and “our” mean the financial institution appearing on the face of a Card; “you” and “your” mean anyone who signs an 
application for this Account, is a guarantor of this Account, or who otherwise uses or authorizes use of the Card or the Account; and 
“Approval  Letter”  means  our  letter  to  you  approving  your  application  and  describing  some  of  the  terms  of  the  Account  (the 
“Approval Letter” which is part of the agreement). 

By  signing,  using  or  activating  a  Card,  you  accept  the  terms  and  conditions  of  this  agreement  and  of  the  Approval  Letter.    If  any 
provision of this agreement is determined to be unlawful, the rest of the agreement  will stand and the  unlawful provision will be 
deemed amended to conform to applicable law.  All Cards are our property and must be returned to us immediately according to 
our instructions, and we may repossess a Card at any time in our sole discretion. 

1.  Promise to Pay – You agree to pay us the total amount of purchases, cash advances, finance charges or other fees or charges 
which arise from use of a Card by you or any other person, unless the other person does not have actual, implied, or apparent 
authority  for  such  use  and  you  receive  no  personal  benefit  from  the  use.    You  agree  to  be  jointly  and  severally  liable  with 
anyone else who has made the same promise or who has otherwise used or is liable on this Account. 

2.  Credit Limit – Your credit limit is stated on the credit card carrier, as well as on your monthly statement.  You promise to make 
purchases  and  cash  advances  only  up  to  your  credit  limit.    Your  promise  to  pay  continues  to  apply  even  if  the  amount  due 
exceeds your credit limit.  Obtaining credit in excess of your credit limit does not increase your credit limit.  We can change your 
credit limit at any time to any amount (including zero).  We will state the new credit limit on your next monthly statement. 

3.  Purchases and Cash Advances  – You may use your  Card, up to your credit limit, to buy or lease goods,  services or  insurance 
wherever the Card is honored.  You may also use your Card to get a cash advance from participating financial institutions up to 
the approved cash advance limit.  However, you agree not to use your Card for any transaction that is illegal under applicable 
federal, state or local law, and you understand that any such use will constitute an event of default under this agreement.  We 
are not responsible for the refusal of anyone to honor your Card. 

4.  Monthly Statements – We will send you a statement at the end of each billing cycle in which the Account has a balance.  The 

due date for your payment will be twenty-five (25) days after the last day covered by the statement. 

5.  Payments  –  You  agree  to  make  the  minimum  monthly  payments  that  are  described  in  the  Approval  Letter,  and  to  make  all 
payments  on  this  Account  at  the  address  specified  on  your  monthly  statement.    We  may  accept  late  payments,  partial 
payments,  post-dated  checks,  or  any  form  of  payment  containing  a  restrictive  endorsement,  without  losing  any  of  our  rights 
under this agreement.  Our acceptance of  checks or money orders labeled “payment  in full” or words to that  effect, will not 
constitute an accord and satisfaction nor a waiver of any rights we have to receive full payment. 

6.  Finance Charges – For Credit Purchases – A finance charge will be imposed on Credit Purchases only if you elect not to pay the 
entire  New  Balance  shown  on  your  monthly  statement  for  the  previous  billing  cycle  within  twenty-five  (25)  days  from  the 
closing  date  of  that  statement.    If  you  elect  not  to  pay  the  entire  New  Balance  shown  on  your  previous  monthly  statement 
within that twenty-five (25) day period, a FINANCE CHARGE will be imposed on the unpaid average daily balance of such Credit 
Purchases from the previous statement closing date and on the new Credit Purchases from the date of posting to your account 
during the current billing cycle, and will continue to accrue until the closing date of the billing cycle preceding the date on which 
the entire New Balance is paid in full or until the date of payment if more than twenty-five (25) days from the closing date.  For 
Cash Advances  – A finance charge will be imposed on Cash Advances from the date  made or from the first  day of the billing 
cycle  in  which  the  Cash  Advance  is  posted  to  your  account,  whichever  is  later,  and  will  continue  to  accrue  until  the  date  of 
payment.  There is no grace period for cash advances. 

7.  Balance Computation Method – We figure the interest charge on your Account by applying the periodic rate, as stated in the 
enclosed  disclosure  table,  to  the  “average  daily  balance”  of  your  account.    To  get  the  “average  daily  balance”  we  take  the 
beginning balance of your account each day, add any new purchases/advances/fees, and subtract any unpaid interest or other 
finance charges and any payments or credits.  This gives us the daily balance.  Then, we add up all the daily balances for the 
billing cycle and divide the total by the number of days in the billing cycle.  This gives us the “average daily balance”. 

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8.  Cash  Advance  Fee  –  Cash  advances  are  subject  to  the  cash  advance  fee  stated  in  the  enclosed  disclosure  table.    The  cash 
advance fee is a finance charge and is imposed on the date of the cash advance.  Interest does not accumulate on this fee.  The 
following transactions will be treated as cash advances: 

  Using your Card to obtain cash from a participating Automated Teller Machine (“ATM”); 
  Using your Card to obtain cash from a participating financial institution; 
  Using a convenience check drawn on the Account; 
  Obtaining money orders, travelers checks, foreign currency, lottery tickets, casino chips, vouchers redeemable for cash 

or similar items; 

  Balance Transfers, if identified as cash advances on your Approval Letter 

9.  Annual Fee – The annual fee, if there is one on the Account, is stated in the enclosed disclosure table.  The annual fee is payable 

whether or not you use the Card. 

10.  Liability for Unauthorized Use – You may be liable for the unauthorized use of your Card, whether due to loss or theft of a Card 
or another reason.  You will not be liable for unauthorized use that occurs after you notify us orally by calling 1-800-234-5354 or 
you notify us in writing by mailing the notice to P.O. Box 10409, Des Moines, IA 50306-0409.  In any case, your liability will not 
exceed $50. 

11.  Prepayment or Irregular Payments – Though you need only pay the Minimum Payment Due, you understand that you have the 
right to repay your Account at any time without penalty.  You may make larger payments without penalty and this may reduce 
the total amount of Finance Charges that you will pay.  Any partial payment of your Account will not advance your next Payment 
Due  Date(s).    You  understand  and  agree  that  any  payment  that  (a)  delays  or  (b)  accelerates  the  repayment  of  your  unpaid 
balance will (a) increase or (b) decrease your monthly Finance Charge. 

12.  Payment Allocation – Subject to applicable law, your payments may be applied to what you owe us in any manner we choose.  
However, in every case, in the event you make a payment in excess of the required minimum periodic payment, we will allocate 
the excess amount first to the balance with the highest annual percentage rate and any remaining portion to the other balances 
in descending order based on applicable annual percentage rate. 

13.  Default – You will be in default if you fail to make any minimum payment or other required payment by the date that it is due.  
You  also  will  be  in  default  if  you  violate  any  other  provision  of  this  agreement  or  if  you  have  made  a  false  or  misleading 
statement in your credit application and/or in your representations to us; or you should die, or be involved in any insolvency, 
receivership  or  custodial  proceeding  brought  by  or  against  you;  or  a  judgment  or  tax  lien  should  be  filed  against  you  or  any 
attachment  or  garnishment  should  be  issued  against  any  of  your  property  or  rights,  specifically  including  anyone  starting  an 
action or proceeding to seize any of your funds on deposit with us; and/or we should, in good faith, believe your ability to repay 
your indebtedness hereunder is or soon will be impaired, time being of the essence.  Upon default, we may demand immediate 
payment of the entire amount due on the Account and we may enforce our right to this payment as permitted by law. 

14.  International Transactions – When you use your Card for a transaction denominated in a currency other than U.S. dollars, the 
transaction  amount  will  be  converted  into  U.S.  dollars  by  applying  an  exchange  rate  selected  by  the  Card  Association  from 
among  the  range  of  rates  available  in  wholesale  currency  markets  or  the  government-mandated  rate  on  the  date  the 
transaction is processed.  The rate chosen may vary from the rate the Card Association itself receives.  When you use your Card 
in a transaction outside of the United States to make a purchase, obtain a cash advance, obtain a credit voucher, or reverse any 
of  these  transactions,  a  finance  charge  equal  to  one  percent  (1%)  of  the  amount  of  the  transaction  (expressed  as  a  positive 
number) will be assessed against your Account.  The foreign transaction fee is imposed on the date of the transaction.  Interest 
does not accrue on the foreign transaction fee.  “Card Association” means either VISA International or MasterCard International.    

15.  Credit Information – You authorize us to investigate your credit standing when opening, renewing or reviewing your Account, 
and you authorize us to disclose information regarding your Account to credit bureaus and other creditors who may inquire of 
us about your credit standing. 

16.  Other Fees – The following charges will be charged to your Account as appropriate: 

A.  Late and Returned Payment Fees.  The following charges may be imposed, if applicable: 

  Late Payment Fee:  A late payment fee, in the amount indicated in the enclosed disclosure table, may be imposed if 

the required minimum payment due is not received by the due date listed on the monthly periodic statement. 

  Returned Payment Fee:  A returned payment fee, in the amount indicated in the enclosed disclosure table, may be 

imposed if your payment is returned for any reason. 

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B.  Replacement Cards, Copies, and Special Services.  We may charge you a reasonable fee for issuing replacement cards, 
expediting delivery of your card, an expedited payment method using a service representative, providing photocopies 
and reprints that you request, and other special services as allowed by law. 

17.  Termination/Amendments  –  As  permitted  by  law,  we  may  change  the  terms  of  this  agreement  and  any  attached  disclosure 
from time to time.  Notice of any change will be given in accordance with applicable law.  Your use of the Card after receiving 
notice  of  a  change  will  indicate  your  agreement  to  the  change.    If  permitted  by  law  and  specified  in  the  notice  to  you,  the 
change  will  apply  to  your  existing  account  balance  as  well  as  to  future  transactions.    Either  you  or  us  may  terminate  this 
agreement at any time, but termination by you or us will not affect your obligation to pay the account balance plus any finance 
charges  and  other  charges  you  owe  under  this  agreement.    Your  obligation  to  pay  the  account  balance  plus  any  finance  and 
other  charges  you  owe  under  this  agreement  are  subject  to  all  applicable  laws  and  regulations  regarding  repayment 
requirements.    You  are  also  responsible  for  all  transactions  made  to  your  Account  after  termination,  unless  the  transactions 
were  unauthorized.    The  Cards  you  receive  remain  our  property  and  you  must  recover  and  surrender  to  us  all  Cards  upon 
request or upon termination of this agreement whether by you or by us. 

18.  Telephone Monitoring – We may listen to and record telephone calls between you and us to monitor and improve the quality 

of service you receive. 

19.  Non Waiver – We may delay enforcing any of our rights under this Agreement any number of times without losing the ability to 
exercise our rights later.  We may enforce this Agreement against your heirs, successors in interest or legal representatives. 

20.  Collection  Costs  –  You  agree  that  if  we  assign  your  Account  to  an  independent  collection  agency,  or  file  a  lawsuit  to  collect 
amounts you owe, that you will pay all costs, disbursements and reasonable attorneys’ fees incurred by us in legal proceedings 
to collect or enforce your indebtedness in the event of delinquency by you or in the event of a breach of any obligation by you, 
whether or not a lawsuit is filed. 

This Disclosure supersedes any disclosures prior to the effective date, which is the date shown in your Approval Letter. 

YOUR BILLING RIGHTS: 
KEEP THIS DOCUMENT FOR FUTURE USE 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 

If you think there is an error on your statement, write to us at: 

Member Services 
P.O. Box 10409 
Des Moines, IA 50306-0409 

In your letter, give us the following information: 
  Account information:  Your name and account number. 
  Dollar amount:  The dollar amount of the suspected error. 
  Description of problem:  If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a 

mistake. 

You must contact us: 
  Within 60 days after the error appeared on your statement. 
  At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is 

wrong. 

You must notify us of any potential errors in writing.  You may call us, but if you do we are not required to investigate any potential 
errors and you may have to pay the amount in question. 

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What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things: 
1.  Within 30 days of receiving your letter, we must tell you that we received your  letter.  We will also tell you if we have already 

corrected the error. 

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 
  We cannot try to collect the amount in question, or report you as delinquent on that amount. 
 
  While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
  We can apply any unpaid amount against your credit limit. 

The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 

After we finish our investigation, one of two things will happen: 
 
 

If we made a mistake:  You will not have to pay the amount in question or any interest or other fees related to that amount. 
If we do not believe there was a mistake:  You will have to pay the amount in question, along with applicable interest and fees.  
We will send you a statement of the amount you owe and the date payment is due.  We may then report you as delinquent if 
you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to 
pay.  If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill.  We must tell you 
the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been 
settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 

If you are dissatisfied with the goods or services that you have purchased with your credit  card, and you have tried in good faith to 
correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. 

To use this right, all of the following must be true: 
1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase 
price must have been more than $50.  (Note:  Neither of these are necessary if your purchase was based on an advertisement 
we mailed to you, or if we own the company that sold you the goods or services.) 

2.  You must have used your credit card for the purchase.  Purchases made with cash advances from an ATM or with a check that 

accesses your credit card account do not qualify. 

3.  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: 

Member Services 
P.O. Box 10409 
Des Moines, IA 50306-0409 

While we investigate, the same rules apply to the disputed amount as discussed above.  After we finish our investigation, we will tell 
you our decision.  At that point, if we think you owe an amount and you do not pay, we may report you as delinquent. 

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