Genesis Credit® Account Agreement
Dear Accountholder:
This Agreement, as defined below, is your contract for your Account and -
• Covers the terms that govern the use ofyour Genesis Credit®Account
• Outlines both your responsibilities and ours
• Includes certain disclosures required by the Federal Truth in Lending Act and
• Contains important information about your Account.
We encourage you to read all of the Agreement and keep it for your records. Please feel free to call us with any questions you may have. We look forward to serving
you.
This Agreement begins on the earlier of (1) the date we approve your Application, or (2) the first date that we extend Credit to you on your Account, as evidenced by a signed sales slip or other evidence of indebtedness.
DEFINITIONS
To simplify this Agreement for you, the definitions listed below will apply throughout, both in this Agreement and in your monthly statements. In addition, the words you, your, and yours refer to the Accountholder(s) who hold(s) the Account Number and is responsible for the Account, each of whom is individually and jointly obligated under this Agreement. The words we, us, and our refer to First Electronic Bank.
Account: The Genesis Credit Account for which you were issued an Account Number and that is subject to all of the terms and conditions of this Agreement.
Account Number: The Account Number we issue that you may use to make Purchases from Retailer. Use of your Account Number to obtain Credit will be considered a use of the Account.
Accountholder: The person to whom an Account Number is issued, or who has agreed to pay obligations arising from an Account Number issued to another person.
Administrator: An agency or individual who will consider and resolve a Claim between you and us in accordance with the Arbitration Administrator provision of this Agreement.
Agreement: Your contract with us for your Account, which contract is composed of your Application and the Account opening disclosures. Any sales slip or other evidence of indebtedness on your Account is incorporated into and made part of this Agreement.
Application: The form with information that you submitted to apply for your Account, including your signature (in any form - wet signed, electronic, or digital), and any acceptance certificate or other request that you signed or otherwise submitted to obtain this Account.
Billing Cycle: The time interval covered by a monthly statement. Each Billing Cycle is approximately 30 days in length.
Card: Any Genesis Credit® branded Card we issue that you may use to purchase goods or services from Retailer. Use of your Card to obtain Credit will be considered use of the Account.
Claim: Any claim, dispute or controversy between you and us (other than a claim described in the Excluded Claims or Proceedings provision), whether preexisting, present or future, which arises out of or relates to the Credit, this Agreement or any transaction conducted with us in connection with the Credit or this Agreement. “Claim” has the broadest possible meaning and includes initial claims, counterclaims, cross-claims, third-party claims, and federal/state/local/administrative claims. Itincludes disputes based upon contract, tort, consumer rights, fraud and other intentional torts, constitution, statute, regulation, ordinance, common law, and equity, and includes claims for money damages and injunctive or declaratory relief. Upon your demand or our demand, Claim(s) will be resolved by individual (not class or class-wide) binding arbitration in accordance with the terms specified in the Arbitration Provision. Neither you nor we waive the right to require arbitration of a new Claim by bringing a Claim in a lawsuit or by failing to require arbitration of another Claim.
Closing Date: The date of the last day of a Billing Cycle.
Credit: The credit extension you receive under this Agreement.
Credit Limit: The maximum amount of Credit available to you on your Account. Your Account Credit Limit will be disclosed to you on the monthly statements.
Documentation Fee: This term has the meaning set forth in the Other Fees provision of this Agreement.
Late Payment Fee: This term has the meaning set forth in the Other Fees provision of this Agreement.
New Balance: The total outstanding Account balance on the Closing Date specified in your monthly statement.
Notice Address for Arbitration: The address that must be used for giving notices under the Arbitration Provision, except as otherwise specified in the Arbitration Provision. The initial Notice Address for you is the latest address we have in our files. The initial Notice Address for us is: Bankcard Services, Attention: General Counsel - Arbitration Election, P.O. Box 4477, Beaverton, Oregon 97076-4477, although we may give you notice at any time that we have changed our Notice Address.
Previous Balance: The balance of your Account at the beginning of a Billing Cycle. This will be the same as the “New Balance” shown on the previous monthly statement.
Purchase: An extension of Credit to your Account for the purpose of purchasing goods or services from Retailer.
Purchase Balance: The total outstanding balance of Purchases and interest charges, excluding amounts included in the Regular Balance.
Regular Balance: The total outstanding balance of all amounts other than Purchases and interest charges. The Regular Balance includes interest charges (on deferred interest Purchases) that accrued during a deferred interest promotion period and we charge to the Account because you did not pay a deferred interest balance in full within the deferred interest period, and any subsequent interest charges accrued on such amounts.
Retailer: Participating retail locations located in the U.S.: Mattress Firm
Returned Payment Fee: This term has the meaning set forth in the Other Fees provision of this Agreement.
USING YOUR ACCOUNT
Purchases
You may use your Account to purchase goods and services from Retailer. You promise to pay us and are liable for all amounts resulting from the authorized use of your Account Number or Account, plus any applicable interest charges and other applicable charges or fees, payable in U.S. dollars.
Your Credit Limit
You may not use your Account in any way that would cause you to go over your Credit Limit. We may refuse to authorize or accept any transaction on yourAccount if (1) that transaction would cause you to exceed your Credit Limit or (2) your Account is delinquent. We may temporarily agree to allow you to exceed your Credit Limit. Ifwe do so, in that case, you must repay the excess amount according to the terms of this Agreement. Any transactions honored in excess of your Credit Limit will not result in an increase of your Credit Limit.
MAKING PAYMENTS
Monthly Statements
We will send a statement at the end of each monthly Billing Cycle if there is a debit or credit balance on your account of $1 or more, a balance on which an interest charge has been imposed or as otherwise required by applicable law. You agree to pay us, or any party to whom we may transfer and assign your Account or the amounts owing under your Account, in U.S. dollars according to all terms and conditions of this Agreement. Payments made by a check, money order or other negotiable instrument must be in a form acceptable to us and drawn on a U.S. financial institution.
Monthly Minimum Payment
Each Purchase transaction will have a fixed monthly payment amount (which may differ from your monthly minimum payment as illustrated below) based on the following schedule:
Purchase Transaction Amount	Fixed Payment Amount
Upto $500	$25
$500.01 to$1000	$50
$1000.01 to$1500	$75
$1500.01 to $2000	$100
$2000.01 to $2500	$125
$2500.01 to $3000	$150
$3000.01 to $3500	$175
$3500.01 to $4000	$200
$4000.01 to $4500	$225
$4500.01 to $5000	$250
$5000.01 to $5500	$275
$5500.01 to $6000	$300
Your monthly minimum payment due will be the greater of:
1.	$15; or
2.	the sum of:
i.	all fixed payment amounts (illustrated in the table above) applicable to each of your Purchase transactions, plus
ii.	5% of your Regular Balance.
Monthly Minimum Payment Examples:
’These examples are illustrative only and are not an actual payment calculation for your Account. Your actual monthly minimum payment will be calculated based upon your actual transaction activity, ’
Monthly Minimum Payment Example 1:
You have made a single purchase transaction of $500. The fixed payment amount on this transaction, according to the chart above is $25. In addition, you have a Regular Balance (non-purchase transactions) of $50. Your monthly minimum payment will be calculated as $25 plus $2.50 for a total payment due of $27.50. This example assumes no additional purchase transactions or non-purchase transactions have been made during your billing statement cycle.
+	$25.00 For the Purchase Transaction of $500
+	$2.50 For the Regular Balance (5% of $50)
=	$27.50 Monthly Minimum Payment
Monthly Minimum Payment Example 2:
You have made a single purchase transaction of $500. The fixed payment amount on this transaction, according to the chart above is $25. At a later date during the same billing cycle, you make another purchase of $600. The fixed payment amount on this transaction, according to the chart above is $50. In addition, you have a Regular Balance (non-purchase transactions) of $50. Your monthly minimum payment will be calculated as $25 plus $50 plus $2.50 for a total payment due of $77.50. This example assumes no additional purchase transactions or non-purchase transactions have been made during your billing statement cycle.
+	$25.00 For the 1 st Purchase Transaction of $500
+	$50.00 For the 2nd Purchase Transaction of $600
+	$2.50 For the Regular Balance (5% of $50)
=	$77.50 Monthly Minimum Payment
Your monthly minimum payment due also will include any past due amount or any
amount by which the New Balance exceeded your Credit Limit, whichever of these two is
greater. Your monthly minimum payment due will never exceed your New Balance.
If you elect not to pay your New Balance in full, you must pay at least the monthly minimum payment due by the payment due date shown on your monthly statement, which is at least 25 days after the Closing Date of the Billing Cycle.
Payments should be mailed with the payment coupon and in the envelope provided and following the other instructions on the monthly statement to Bankcard Services, P.O. Box 84049, Columbus, Georgia 31908-4049. Any payment we receive in that form and at that address on or before 5:00 P.M. Eastern Time on a normal banking day will be credited to your Account that day. If we receive your payment in that form and at that address after 5:00 P.M. Eastern Time on a normal banking day, or any time on a non-banking day, we will credit it to your Account the next banking day. Please allow at least seven (7) business days for postal delivery. Payments we receive at any other location or in any other form may not be credited as of the day we receive them. If we accept a payment at some other place, we may delay the crediting of the payment for up to five (5) days. This may cause you to incur Late Payment Fees and additional interest charges, and may result in your Account being declared in default.
When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment and you will not receive your check back from your financial institution.
At any time, you may pay part or all you owe on your Account without incurring any additional charge for prepayment. The amount of any payment that exceeds your total New Balance will be applied as a credit to your Account, and any remaining credit balance will be refunded as required by law.
Credit availability may be delayed at our sole discretion to ensure payment in good funds, and your total Credit Limit may not reflect your payments for up to 14 days.
Application of Payments
For each Billing Cycle, we will allocate payment amounts up to your monthly minimum payment to charges and principal due (including new transactions) in any way we determine. We will generally apply payment amounts up to your monthly minimum payment in a manner most favorable or convenient for us.
For each Billing Cycle, to the extent your payments exceed your monthly minimum payment, we will apply these excess amounts in the order required by applicable law. During the lasttwo Billing Cycles ofa deferred interest period, ifyou have an outstanding deferred interest balance, we will apply these excess amounts to the deferred interest promotion balance.
DEFERRED INTEREST
Each purchase on your Account (“deferred interest balance”) is subject to up to 6 months of deferred interest, beginning on the date of the Purchase (the “deferred interest period”).
Each deferred promotion balance will not accrue any interest charges if you pay such balance in full by the end of the deferred interest period and you make each monthly minimum payment as required. The deferred interest period will end when one or more of the following events occur:
•	6 months from the purchase date, as applicable;
•	your account becomes more than 180 days past due;
•	your account is charged off for any reason.
Interest on a deferred interest balance will accrue during the deferred interest period at an APR of 27.9% and will be charged to your Account if you do not pay the deferred interest balance in full before the end of the deferred interest period.
You must make monthly minimum payments during the deferred interest period. The monthly statement we send you will include these monthly minimum payment amounts and will help you keep track of your deferred interest balance(s) and their deferred interest period(s). Paying only the monthly minimum payment may not pay off the deferred interest balance within the deferred interest period. You may have to make additional or increased payments during the deferred interest period to avoid having to pay all accrued deferred interest.
HOW INTEREST CHARGES ARE DETERMINED
Your Interest Rate
We use a daily periodic rate to calculate the interest on your account. The daily periodic rate is the applicable APR multiplied by 1/365. The daily periodic rate for your account is 0.0764%and the applicable APR is 27.9%.
When We Charge Interest
We charge interest on your purchases from the date you make the Purchase until you pay the Purchase in full.
How We Calculate Interest
We calculate interest separately for each balance segment on your account. We do this by applying the daily periodic rate to your average daily balance (including new Purchases), and then multiplying the resulting number by the number of days in the Billing Cycle for each balance segment. An average daily balance is calculated for the following balance segments as applicable: Purchase Balance segments and the Regular Balance segment.
We calculate interest for each balance segment as follows:
1.	For each day, we take the beginning balance of each balance segment in the billing cycle, add any new purchases and debits, and then subtract the applicable portion of any payments and credits. This gives us the daily balance. Late Payment Fees and Returned Payment Fees are not included in the daily balance.
2.	Then, we add all the daily balances for the billing cycle together and divide the total by the number of days in the billing cycle. This gives us the average daily balance.
3.	Next, we multiply the daily periodic rate by the average daily balance.
4.	Finally, we take the resulting number from #3 and multiply it by the number of days in the billing cycle. This gives us the interest charge for each balance segment for the billing cycle.
OTHER FEES
In addition to interest charges, other fees may be applied to your Account, as set forth below. The amounts of these fees may change from time to time during the term of your
Account.
Late Payment Fee
If we do not receive your monthly minimum payment due by the Closing Date of the Billing Cycle in which the Payment Due Date occurs and the amount past due on your Account is more than $5, we will apply a Late Payment Fee to your Account. The Late Payment Fee is $25 ifwe did not charge a Late Payment Fee during any ofthe prior six billing periods. Otherwise, the Late Payment Fee is $35. The Late Payment Fee will never exceed the amount of your most recently required monthly minimum payment.
Returned Payment Fee
If any payment on your Account is returned to us unpaid for any reason, we will apply a Returned Payment Fee to your Account. The Returned Payment Fee is $25 if we did not charge a Returned Payment Fee during any of the prior six billing periods. Otherwise, the Returned Payment Fee is $35. The Returned Payment Fee will never exceed the monthly minimum payment.
Documentation Fee
You may request a copy of a monthly statement previously sent to you for a Documentation Fee of $3 per statement, which fee we will charge to your Account. Copies of sales tickets or other items posted to your Account may be obtained for a Documentation Fee of $10 per sales ticket or other item, which will be applied to your Account. Notwithstanding the foregoing, we will not impose any fee in connection with a good faith assertion of a billing error or other exercise of your Billing Rights (see below under “Your Billing Rights - Keep This Notice for Future Use”).
LOST ACCOUNT NUMBER AND UNAUTHORIZED USE
If your Account Number is lost or stolen or used without your consent, you may be liable for the unauthorized use of your Account, but you will not be liable for unauthorized use that occurs after you notify us orally or in writing of the loss, theft or possible unauthorized use at: Bankcard Services, P.O. Box 4477, Beaverton, OR 97076-4477, 1-888-260-4532. In any case, your liability will not exceed $50.
OUR RIGHTS, AND HOW THEY AFFECT YOU
Telephone Monitoring and Recording
You consent and agree that, from time to time, except as restricted by applicable law, we may monitor or record telephone calls regarding your Account, suppress caller identification services and use an automated dialing and announcing system or pre-recorded messages for Account Management purposes, including calls made for account collection purposes. If you provide us with a cellular phone number either as part of your Application, or at any time thereafter, including, without limitation, after your Account is in a default status, you are expressly consenting that we, our agents and successors in interest, subject to any limitations of applicable law, may (1) contact you at that number including by text message, and (2) use automated telephone dialing systems to initiate such contacts and/or leave recorded messages. For Text Messages: Message and data rates may apply.
In accordance with applicable law, we or our representatives may contact you from time to time regarding your Account, or to ask for additional information about you or your experience with us. You agree that such contacts are not unsolicited and may include contacts at your home or place of employment, during weekdays, weekends or holidays, on your mobile telephone, voicemail or answering machine, or by email, fax, recorded message, text message or personal visit.
Email
If you provide us at any time with an email contact for your Account, you agree we may use that email address to contact you about your Account and may send you information about products and services related to your Account. If, at any time, you would like to limit the types of communications you receive from us by email, please contact us at Bankcard Services, P.O. Box 4477, Beaverton, OR 97076-4477, 1-866-946-9575, or, if you receive an email from us, you can select the “unsubscribe” link that is located in every email.
Refunds
If Retailer agrees to give a refund, you will accept a credit on your Account instead of a cash refund.
No Waiver of Rights; Disputed Amounts
We can accept late or partial payments without losing any of our rights under this Agreement. You agree not to send us partial payments marked “paid in full,” “without recourse,” or similar restrictive language. Ifyou send such a payment, we may accept it without losing any of our rights under this Agreement. All written communications concerning disputed amounts, including any check or other payment instrument that indicated that the payment constitutes “payment in full” of the amount owed or that is tendered with other conditions or limitations or as full satisfaction of a disputed amount, must be mailed or delivered to Bankcard Services, P.O. Box 4499, Beaverton, OR 97076-4499.
Credit Reports and Information
You authorize us to make or have made any credit, employment, or other investigative inquiries we deem appropriate to extend you Credit or collect amounts owed to us on your Account. We (including any assignee of the Account or amounts owing under the Account) may also obtain information about you from credit reporting agencies or others at any time and use it for the purposes of monitoring your credit performance, managing your Account and considering you for new offers and programs.
Notice of Inaccurate Information
If you believe that we have information about you that is inaccurate or that we have reported or may report to a credit reporting agency information about you that is inaccurate, please notify us of the specific information that you believe is inaccurate by writing to us at Bankcard Services, P.O. Box 4499, Beaverton, OR 97076-4499.
Default and Collection
Unless prohibited by applicable law, your Account is considered to be in default if (1) you fail to make the required monthly minimum payment due on or before its payment due date, including if your payment is returned or cannot be processed and you do not correct that failure within 31 days, (2) you try to exceed or do exceed your Credit Limit without permission and do not bring your Account back under your Credit Limit within 31 days, (3) you become subject to bankruptcy or insolvency proceedings, (4) you become subject to attachment or garnishment proceedings, (5) you give us any false information or signature, (6) you die, or (7) you fail to comply with any portion of this Agreement. Our accepting a late or partial payment does not waive default. Default on this Account will constitute default on all accounts you hold with us. Subject to any notice of default and right to cure or other restrictions of applicable law, if you are in default, we may declare
the entire balance due immediately. Except as provided in the Arbitration Provision
below, you agree to pay our reasonable costs and attorneys’ fees and expenses related
to the collection of your Account to the extent permitted by applicable laws.
Change of Terms
Subject to the limitations of applicable law, we may, at any time, change or remove any of the terms and conditions of, or add new terms or conditions to, this Agreement. If required by applicable law, we will mail written notice of such a change to you in the manner required by such law. As of the effective date, the changed or new terms will apply to new Purchases and to the outstanding balance of your Account, subject to the limitations of applicable law.
Delay in Enforcement
We can delay enforcing our rights under this Agreement without losing them.
OTHER PROVISIONS
Ownership and Use of Your Account
As the Accountholder(s), you are liable for all Credit obtained under your Account. If you authorize another person to use your Account Number, you are liable for any Credit obtained on your Account for as long as that person holds or uses the Account Number. Misuse of your Account by an authorized person will not be considered unauthorized use. See “Lost Account Numbers and Unauthorized Use” above.
Transactions
You will retain for statement verification purchases your copy of each Purchase transaction receipt from Retailer.
Refunds for Goods and Services
Refunds for goods and services are governed by Retailer. Any refunds for goods or services purchased from Retailer through an extension of Credit on your Account will be issued as a credit adjustment to your Account. When we are notified by Retailer of any refund amount, we will subtract an amount equal to the refund amount from your Account. However, the fixed minimum payment amount attributable to the related Purchase transaction amount will continue to be included in your monthly minimum payment. If a refund amount results in a credit balance on your Account, we will refund your credit balance.
Transfer and Termination of Your Account
You may not transfer your Account to any other person. We may assign your Account or amounts you owe on your Account to any other person at any time and the assignee will take our place under the Agreement with respect to all agreements and interests transferred. You must pay the assignee and otherwise perform your obligations under the assigned agreements and interests. Either you or we may terminate or suspend your Credit privileges at any time, with or without cause and with or without advance notice, but you will remain liable for all charges until they are paid in full. You may cancel your Account at any time by writing to us at Bankcard Services, P.O. Box 4477, Beaverton, OR 97076-4477. If you have a joint Account and want to remove one of the names from the Account, we must receive a written request signed by both of the Accountholders on the Account. No party is released from the obligation for the balance owing on a joint Account, unless we agree to the arrangements in writing. You may have to re-apply for an individual Account when you request a change from a joint Account to an individual Account.
Additional Benefits and Services
From time to time, we may offer you benefits and services with your Account. We or another party may provide these benefits and services. Unless expressly made a part of this Agreement, and except as provided in the Arbitration Provision below, any such benefits and services are not a part of this Agreement, and are subject only to the terms and conditions outlined in the benefits or services brochure and other official documents provided to you with respect to the benefits and services. We may adjust, add, or delete benefits or services at any time in accordance with the brochures or documents you receive. Except as required by applicable law, we are not liable for benefits or services that other parties provide or for their actions or omissions.
Honoring Your Account
We are not liable for the failure or refusal of Retailer to accept your Account Number. Although you may have Credit available, we will not be liable for the failure to authorize Credit due to operational difficulties or mistakes. Transactions made above a certain dollar amount may require that we authorize the transaction before the transaction is approved. In addition, we may limit the number and amount of daily transactions approved for security reasons.
Change of Address, Employment and Telephone
We will send all written notices and statements to your address as it appears on our records. To avoid delays and missed payments that could affect your credit standing, you agree to promptly advise us if you change your mailing address, place of employment, or telephone number.
Severability
In the event that any provision of this Agreement is determined to be invalid or unenforceable for any reason, the remaining provisions will remain in effect.
Entire Agreement; Interpretation
This Agreement (including the other documents incorporated herein by reference as discussed above) constitutes the final expression of the credit agreement between you and us relating to your Account. The headings used in this Agreement are for the convenience of reference only and are not intended to define or describe the scope or intent of any portion of the Agreement.
Governing Law
Except as expressly set forth in the Arbitration Provision of this Agreement, this Agreement and the interpretation and enforcement thereof (including but not limited to the exportation of interest rates) will be governed by Federal law that applies to us and, to the extent not preempted by Federal law, the laws ofthe State of Utah, without regard to its conflicts of law provisions and principles. Ifthere is any conflict between any of the terms and conditions of this Agreement and applicable Federal or State law, this Agreement will be considered changed to the extent necessary to comply with the applicable law.
Jury Trial Waiver
TO THE EXTENT PERMITTED BY APPLICABLE LAW, FOR ANY MATTERS NOT SUBMITTED TO ARBITRATION, YOU AND WE HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY WITH RESPECT TO ANY LITIGATION BASED UPON OR ARISING OUT OF THIS AGREEMENT, RELATING TO THE CREDIT, OR ANY OTHER
DISPUTE OR CONTROVERSY BETWEEN YOU AND US.
Class Action Waiver
TO THE EXTENT PERMITTED BY APPLICABLE LAW, FOR ANY MATTERS NOT SUBMITTED TO ARBITRATION, YOU AND WE HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY AGREE THAT ANY LITIGATION WILL PROCEED ON AN INDIVIDUAL BASIS AND WILL NOT PROCEED AS PART OF A CLASS ACTION.
Arbitration Provision
READ THIS PROVISION CAREFULLY AS IT WILL HAVE A SUBSTANTIAL IMPACT ON HOW DISPUTES AND CLAIMS THAT YOU AND/OR WE HAVE AGAINST EACH OTHER ARE RESOLVED.
YOU HAVE THE RIGHT TO REJECT THIS ARBITRATION PROVISION AS SET FORTH BELOW. If you do not reject this Arbitration Provision, for a Claim subject to arbitration, neither you nor we will have the right to: (1) have a court or a jury decide the Claim; (2) engage in information-gathering (discovery) to the same extent as in court; (3) participate in a class action in court or in arbitration; or (4) join or consolidate your Claim(s) with claims of any other person. The right to appeal is more limited in arbitration than in court and other rights in court may be unavailable or limited in arbitration.
Arbitration Provision Governing Law
Notwithstanding any choice of law or other provision in this Agreement, you and we agree and acknowledge that this Arbitration Provision evidences a transaction involving interstate commerce and that the Federal Arbitration Act (Title 9 of the United States Code) (“FAA”) will govern its interpretation and enforcement and proceedings pursuant thereto. Any state Arbitration Act or Code, including any amendments thereto, of the state law governing this document does not apply to this Agreement or security interest, as applicable, or to any arbitration or award under this Agreement or security interest.
Arbitration Administrator
An Administrator is one of the following: (1) American Arbitration Association (“AAA”) -1633 Broadway, 10th Floor, New York, NY 10019, www.adr.org, 1-800-778-7879; (2) JAMS - 1920 Main Street, Suite 300, Irvine, CA 92614, www.jamsadr.com, 1-800-352-5267; or (3) if both JAMS and AAA are unable or unwilling to serve as Administrator, a neutral and impartial arbitrator mutually acceptable to you and us. If you and we cannot agree on an Administrator, you and we agree that an Administrator may be appointed by a court in accordance with the Federal Arbitration Act, 9 U.S.C. §§ 1 through 16; provided, however, that no company may serve as Administrator, without our and your consent, if such company adopts or has in place any formal or informal policy that is inconsistent with and purports to override the terms of this Arbitration Provision. The rules and forms of JAMS and AAA may be obtained by writing to these organizations at the addresses listed above.
Arbitration Procedures
If you or we elect to arbitrate a Claim, the electing party must notify the other party in writing. This notice can be given after the beginning of a lawsuit and can be given in papers filed in the lawsuit. Otherwise, a notice must be sent to the Notice Address for Arbitration. If such a notice is given, the Claim(s) described in the notice will be resolved by individual arbitration under this Arbitration Provision and, to the extent consistent with this Arbitration Provision, the applicable rules of the Administrator then in effect. If a party files a lawsuit in court asserting Claim(s) that are subject to arbitration and the other party files a motion to compel arbitration with the court, which motion is granted, it will be the responsibility of the party prosecuting the Claim(s) to select an Administrator in accordance with this Arbitration Provision and the Administrator’s rules and procedures.
A single arbitrator will be appointed by the Administrator and, unless you and we agree otherwise, must be a practicing attorney with 10 or more years of experience or a retired judge. The arbitrator will not be bound by judicial rules of procedure and evidence that would apply in a court, nor by state or local laws that relate to arbitration provisions or proceedings. The arbitrator will honor and enforce statutes of limitation and claims of privilege recognized under applicable law. In determining liability and/or awarding damages or other relief, the arbitrator will follow the applicable substantive law (consistent with this Agreement and the FAA) that would apply if the matter had been brought in court. The arbitrator may award any damages or other relief or remedies permitted by applicable law. The arbitrator will write a brief explanation of the grounds for the decision. A judgment on the award may be entered by any court having jurisdiction.
Arbitration Location and Costs
Any arbitration hearing that you attend will take place in a location that is reasonably convenient for you. For Claims that total less than $25,000.00, at your written request, we will pay all filing, hearing and/or other fees that the Administrator and arbitrator charge you for Claim(s) that you assert in arbitration after you have paid an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal court (whichever is less) in the judicial district in which you reside. (If you have already paid a filing fee for asserting the Claim(s) in court, you will not be required to pay that amount again). In addition, the Administrator may have a procedure whereby you can seek a waiver of fees that the Administrator and arbitrator charge you. We will always pay any fees or expenses (1) that we are required to pay by law or the Administrator’s rules or (2) that we are required to pay for this Arbitration Provision to be enforced. The arbitrator will have the authority to award attorneys’ and expert witness fees and costs to the extent permitted by this Agreement, the Administrator’s rules, or applicable law. The arbitrator will always award you your reasonable attorneys’ and expert witness fees and costs (1) if and to the extent you prevail on Claims you assert against us in an arbitration commenced by you or (2) to the extent required under applicable law for this Arbitration Provision to be enforced.
Class Action Waiver
Notwithstanding any other provision of this Agreement, if either you or we elect to arbitrate a Claim, neither you nor we will have the right (1) to participate in a class action, private attorney general action or other representative action in court or in arbitration, either as a class representative or class member; or (2) to join or consolidate Claims with claims of any other persons. No arbitrator will have authority to conduct any arbitration in violation of this provision; provided, however, that the Class Action Waiver does not apply to any lawsuit or administrative proceeding that a state or federal government agency files against us, even when such agency is seeking relief on behalf of a class of borrowers, including you. This provision means that we will not have the right to compel arbitration of any claim brought by such an agency. You and we acknowledge that the Class Action Waiver is material and essential to the arbitration of any disputes between us and is non-severable from this Arbitration Provision. If the Class Action Waiver is limited, voided, or found unenforceable, then this Arbitration Provision (except for this sentence) will be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the Class Action Waiver, you and we acknowledge
and agree that under no circumstances will a class action be arbitrated.
Effect of Arbitration Award
The arbitrator's award will be final and binding on all parties, except for any right of appeal provided by the FAA. However, if the amount of the Claim exceeds $50,000 or includes a request for injunctive or declaratory relief that could foreseeably involve a cost or benefit to you or we exceeding $50,000, either you or we may, within 30 days after the entry ofthe award by the arbitrator, appeal the award to a three-arbitrator panel that the Administrator oversees. The panel will reconsider anew any aspect of the initial award that the appealing party requests. The decision of the panel will be by majority vote. Reference in this Arbitration Provision to “the arbitrator” will mean the panel ifan appeal of the arbitrator’s decision has been taken. The costs of such an appeal will be borne in accordance with the above paragraph titled “Arbitration Location and Costs.” Any final decision of the appeal panel is subject to judicial review only as provided under the FAA.
Continued Effect of Arbitration Provision, Severability, and Conflicts
Notwithstanding any other provision of this Agreement, to the extent permitted by applicable law, this Arbitration Provision will survive (1) any modification, extension or forbearance of or under this Agreement; (2) your full repayment of the Credit; (3) any sale or transfer ofthe Credit; (4) any legal proceeding of ours to collect a debt that you owe; (5) any bankruptcy (except where prohibited by bankruptcy law); and (6) the termination, cancellation, suspension, or rejection of this Agreement. If any portion of this Arbitration Provision (other than the Class Action Waiver) cannot be enforced, the rest of this Provision will continue to apply. In the event of a conflict between this Arbitration Provision and any applicable rules of JAMS or AAA or other Administrator used, the provisions of this Arbitration Provision will control.
Right to Reject Arbitration Provision
You may reject this Arbitration Provision and therefore not be subject to being required to resolve any dispute, controversy, or claim by arbitration. To reject this Arbitration Provision, you and only you personally, must send us written notice of your decision so that we receive it at the address listed below within forty-five (45) days after the opening date of your Account. Such notice must include a statement that you wish to reject this Arbitration Provision, along with your name, address, Account Number, and your signature and must be mailed to Bankcard Services, Attn: Arbitration Rejection, P.O. Box 4477, Beaverton, Oregon 97076-4477. This procedure is the sole and only method by which you can reject this Arbitration Provision and any attempt to reject this Arbitration Provision by any other person or through any other method or form of notice, including the filing of a lawsuit, will be ineffective. Rejection of this Arbitration Provision will not affect any remaining terms of this Agreement and will not result in any adverse consequence to you or your Account. you agree that our business records will be final and conclusive with respect to whether you rejected this Arbitration Provision in a timely and proper fashion. This Arbitration Provision will apply to you and us and to your Account unless you reject it by providing proper and timely notice as stated herein.
Excluded Claims or Proceedings
None of the following claims will be subject to the Arbitration Provision: (1) any dispute or controversy about the validity, enforceability, coverage or scope of this Arbitration Provision or any partthereof (including, without limitation, the Class Action Waiver and/or this sentence); all such disputes or controversies are for a court and not an arbitrator to decide; however, any dispute or controversy that concerns the validity or enforceability of the Agreement as a whole is for the arbitrator, not a court, to decide; (2) any individual action brought by you or us in small claims court or your state's equivalent court, unless such action is transferred, removed, or appealed to a different court; (3) any self-help or non-judicial remedy; (4) any action to the extent that it seeks provisional or ancillary remedies in connection with the foregoing; and (5) any individual action in court by one party that is limited to preventing the other party from using a self-help remedy and that does not involve a request for damages or monetary relief of any kind. The institution and/or maintenance of any such right, action or litigation will not constitute a waiver of the right of either you or us to compel arbitration regarding any other dispute subject to arbitration pursuant to the Arbitration Provision. Moreover, the Arbitration Provision will not apply to any Claims that are the subject of (a) a class action filed in court that is pending as of the effective date of the Arbitration Provision in which you are alleged to be a member of the putative class (however, you and we will continue to be bound by any prior version of the Arbitration Provision) or (b) a motion to compel arbitration filed by us against you before the effective date of the Arbitration Provision pursuant to a prior version of the Arbitration Provision (however, you and we will continue to be bound by any prior version of the Arbitration Provision).
YOUR BILLING RIGHTS - KEEP THIS NOTICE FOR FUTURE USE
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.
What To Do If You Think You Find A Mistake On Your Statement
If you think there is an error on your statement, please write to us at: Bankcard Services, P.O. Box 4499, Beaverton, OR 97076-4499.
In your letter, give us the following information:
•	Account information: Your name and Account Number.
•	Dollar amount: The dollar amount of the suspected error.
•	Description of problem: If you think there is an error on your bill, describe
what you believe is wrong and why you believe it is a mistake.
You must contact us:
•	Within 60 days after the error appeared on your statement.
•	At least three (3) business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.
You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors, and you may have to pay the amount in question.
What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:
While we investigate whether or not there has been an error:
•	We cannot try to collect the amount in question, or report you as delinquent on that amount.
•	The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
•	While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
•	We can apply any unpaid amount against your Credit Line.
After we finish our investigation, one of two things will happen:
•	If we made a mistake: You will not have to pay the amount in question or any
interest or other fees related to that amount.
•	If we do not believe there was a mistake: You will have to pay the amount in
question, along with applicable interest and fees. We will then send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.
If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us.
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question, even if your bill is correct.
Your Rights If You Are Dissatisfied With Your Account Purchases
If you are dissatisfied with the goods or services that you have purchased with your Account, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the Purchase.
To use this right, all of the following must be true:
1.	The Purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if your Purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)
2.	You must have used your Account for the Purchase. Purchases made with cash advances from an ATM or with a check that accesses your Account do not qualify.
3.	You must not yet have fully paid for the Purchase.
If all of the criteria above are met and you are still dissatisfied with the Purchase, contact us in writing at: Bankcard Services, P.O. Box 4499, Beaverton, OR 97076-4499.
While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.
Your Genesis Credit® Account is issued by:
First Electronic Bank
280 West 10200 South, Suite 200
Sandy, UT 84070