PLATINUM  
PREMIER RATE 
  MASTERCARD®

AGREEMENT  
BILLING RIGHTS  
& 
CREDIT CARD 
DISCLOSURE 

IMPORTANT

KEEP THIS NOTICE 
FOR FUTURE USE

MC029 R 04/2020

Interest Rates and Interest Charges
Mastercard® 
Credit Cards

Platinum Premier Rate

7.70% to 16.70%
when you open your account, 
based on your creditworthiness 
and other factors. After 
that, this APR will vary with 
the market based on the 
Prime Rate.

0% Introductory APR for 
Balance Transfers made 
during the first 90 days from 
the date of account opening. 
Introductory APR does not 
apply to purchases. Promotional 
balances will remain at 0% APR 
for 12 months starting from 
the date of the initial Balance 
Transfer request. Beginning 
with the 13th month, your APR 
will be 7.70% to 16.70% based 
on your creditworthiness and 
other factors. This APR will vary 
with the market based on the 
Prime Rate.

0% Introductory APR for 
Cash Advances made during the 
first 90 days from the date of 
account opening. Introductory 
APR does not apply to 
purchases. Promotional 
balances will remain at 0% APR 
for 12 months starting from 
the date of the initial Cash 
Advance request. Beginning 
with the 13th month, your APR 
will be 7.70% to 16.70% based 
on your creditworthiness and 
other factors. This APR will vary 
with the market based on the 
Prime Rate.

None

None

Annual 
Percentage 
Rate (APR) 
for Purchases

APR for 
Balance  
Transfers

APR for Cash 
Advances

Penalty APR 
and When it 
Applies
Minimum 
Interest 
Charge

Your due date is at least 25 days 
after the close of each billing 
cycle. We will not charge you any 
interest on purchases if you pay 
your ENTIRE balance, including 
balance transfers and cash 
advances, by the due date each 
month. If the ENTIRE balance is 
not paid, then interest will be 
charged on any purchases, but 
not on the balance transfers  
and/or cash advances made 
during the first 90 days of the 
account opening. 

To learn more about factors 
to consider when applying for 
or using a credit card, visit 
the website of the Consumer 
Financial Protection Bureau at: 

http://www.consumerfinance.
gov/learnmore.

How to Avoid 
Paying Interest 
on Purchases

For Credit Card 
Tips from the 
Consumer 
Financial 
Protection 
Bureau

Annual Fee

Transaction Fees

Fees

None

• Balance Transfer

None

•

 Cash Advance

• 

Foreign Transaction

Penalty Fees
• Late Payment
•
• 

 Over the Credit Limit
Returned Payment

Up to 2% of the amount  
of each cash advance 
None

Up to $25
None
Up to $24

Other Fees

None

How We Will Calculate Your Balance: 
We use a method called “average daily balance” (including 
new purchases). See the terms and conditions of your 
credit card agreement for more details.

The information about the cost of the cards described 
in this application is accurate as of 04/2020. This 
information may have changed after that date. To find 
out what may have changed, call us at 1-800-580-3300 
or write to us at Randolph-Brooks Federal Credit Union, 
P.O. Box 2097, Universal City, Texas 78148.

DEFINITIONS:  “Agreement”  means  this  Randolph-Brooks  Federal  Credit  Union 
Platinum Premier Rate Mastercard® Agreement. “You”, “Your”, and “Cardholder” 
mean  any  person  who  signs  the  Application  or  uses  the  card.  “Card”  means  the 
Randolph-Brooks  Federal  Credit  Union  Platinum  Premier  Rate  Mastercard  which 
we issue under this Agreement and includes any device or check used to obtain 
credit  or  cash  from  the  account.  The  terms  “our”,  “we”,  “us”,  or  “Credit  Union” 
refers to Randolph-Brooks Federal Credit Union (RBFCU) or any of its assignees. 
“Use  of  the  card”  means  any  procedure  used  by  you,  or  someone  authorized  by 
you, to make a purchase or obtain a cash advance whether or not the purchase or 
advance is evidenced by a signed document. “Unauthorized use of the card” means 
the use of the card by someone other than you, who does not have actual, implied, 
or apparent authority for such use, and from which you receive no benefit.
1. AGREEMENT: This Agreement governs the use of your credit card account with 
us and you agree to be bound by the terms of the Agreement. If your account 
is a joint account, all of you will be jointly and individually responsible for all 
amounts due under this Agreement. If your application is approved, the Credit 
Union may, at its discretion, establish a Credit Card account in your name and 
cause  one  or  more  cards  to  be  issued  to  you  or  those  designated  by  you.  In 
such event, you authorize the Credit Union to pay for your account, all items 
reflecting credit purchases and cash advances obtained through the use of the 
Card. You agree to immediately sign the back of the Card upon receipt in order 
to ensure proper use. You may purchase goods and services by using your Card at 
any retail business establishment authorized to honor the Card. You may obtain 
cash advances through the use of your Card at a financial institution authorized 
to make such cash advances. All retail purchases and cash advances are made 
at the option of the merchant or cash advancing institution. The Credit Union 
is not responsible for refusal by any merchant or cash advancing institution to 
honor your Card. Any refund, adjustment, or credit allowed by a merchant will 
be by a credit notice to the issuer of your Card and will be shown as a credit on 
your periodic statement. 

2. CREDIT LIMITS: You promise the purchases made or cash advances received on 
your Card will not exceed the credit limit disclosed to you at the time you receive 
your Card or the credit limit adjusted by the Credit Union. 

3. PROMISE TO PAY: You promise to repay the Credit Union for all payments made 
for your account together with an INTEREST CHARGE on the unpaid balance. At 
the  end  of  each  billing  cycle  you  will  be  furnished  with  a  periodic  statement 
showing  (i)  the  “previous  balance”  (the  outstanding  balance  in  the  account 
at  the  beginning  of  the  billing  cycle),  (ii)  the  amount  of  all  cash  advances, 
purchases,  and  INTEREST  CHARGES  posted  to  your  account  during  the  billing 
cycle, (iii) the amount of all payments and credits posted to your account during 
the  billing  cycle,  and  (iv)  the  “new  balance”  which  is  the  sum  of  (i)  and  (ii) 
less (iii). You agree to pay on or before the “payment due date” shown on the 
periodic  statement  either  the  entire  “new  balance”  or  a  minimum  payment 
equal to 2% of the new balance or $25, whichever is greater. You also agree to 
pay on or before the “payment due date” as shown on the periodic statement 
any  amount  in  excess  of  the  credit  limit  established  by  us  and  any  past  due 
minimum payments. 

4. COST OF CREDIT: You agree to pay an INTEREST CHARGE on your account. This 
section discloses the circumstances under which an INTEREST CHARGE will be 
imposed and explains how the INTEREST CHARGE is determined:

a.  When  INTEREST  CHARGES  begin  to  Accrue.  The  INTEREST  CHARGE  begins 
to  accrue  for  retail  purchases  on  the  date  each  transaction  posts  to  your 
account. An INTEREST CHARGE begins to accrue for balance transfers and cash 
advances, including convenience checks, on the date of the balance transfer, 
cash advance or the first date of the billing cycle, in which the cash advance is 
posted, whichever is later. If you pay the entire previous balance in full within 
25 days after the previous statement date, no INTEREST CHARGE will be imposed 
except for balance transfers and cash advances, including convenience checks. 

b. Balance Subject to INTEREST CHARGE. We figure the INTEREST CHARGE on your 
account  by  applying  the  periodic  rate  to  the  “average  daily  balance”  of  your 
account (including current transactions). To get the “average daily balance,” we 
take the beginning balance of your account each day, add any new purchases, 
cash advances, and fees and subtract any payments or credits and exclude any 
unpaid INTEREST CHARGES. This gives us the daily balance. Then, we add up all 
the daily balances for the billing cycle and divide the total by the number of 
days in the billing cycle. This gives us the “average daily balance.” 

c.  Rate  of  INTEREST  CHARGE.  You  will  pay  an  INTEREST  CHARGE  for  all  charges 
and  advances  made  against  your  Platinum  Premier  Rate  Mastercard  account. 
You  may  pay  any  amount  outstanding  at  any  time  without  penalty  for  early 
payments. Your actual ANNUAL PERCENTAGE RATE (APR) will be determined

based on your creditworthiness and other factors and will be provided to you 
in writing if your application is approved. The APR is based on the U.S. Prime 
Rate (“Prime Rate”), and the APR will equal the Prime Rate plus an additional 
amount.  If  the  Prime  Rate  increases,  it  will  cause  the  APR  to  increase.  If  the 
Prime Rate decreases, it will cause the APR to decrease. The APR is subject to 
change quarterly. We use the Prime Rate published in The Wall Street Journal 
seven days prior to the end of the quarter. If the Prime Rate causes an APR to 
change, we put the new APR into effect as of the first day of the next billing 
period  after  the  start  of  the  January,  April,  July  or  October  billing  cycle  for 
which  we  calculate  the  APR.  We  apply  the  new  APR  to  any  existing  balances, 
subject to any promotional rate that may apply. If The Wall Street Journal does 
not  publish  the  Prime  Rate,  we  will  use  a  similar  published  rate.  If  your  APR 
is  7.70%  (Prime  +  4.45%),  you  will  accrue  an  INTEREST  CHARGE  at  a  rate  of 
0.6417% per month. If your APR is 9.70% (Prime + 6.45%), you will accrue an 
INTEREST CHARGE at a rate of 0.8083% per month. If your APR is 12.70% (Prime 
+ 9.45%), you will accrue an INTEREST CHARGE at a rate of 1.0583% per month. 
If your APR is 16.70% (Prime + 13.45%), you will accrue an INTEREST CHARGE 
at a rate of 1.3917% per month. However, regardless of the index value, the 
Annual Percentage Rate is currently capped by regulation at 18.00% (which 
corresponds  to  a  monthly  periodic  rate  of  1.5000%).  RBFCU  reserves  the 
right to increase the maximum interest rate if permitted by law or regulation.
5. OTHER  CHARGES:  Late  Fee:  If  you  do  not  pay  your  minimum  payment  within 
fifteen (15) days following your payment due date, you may be charged a late 
fee of up to $25. Returned Payment Fee: We will add a fee to your balance of 
up to $24 when a payment check or similar instrument is not honored, when we 
must return it because it cannot be processed, or when an automatic debit is 
returned unpaid. At our option, we will assess this fee the first time your check 
or payment is not honored, even if it is honored upon resubmission. 

6. LIABILITY FOR UNAUTHORIZED USE: 

You may be liable for the unauthorized use of your Card. If you notice the loss or 
theft of your Card or a possible unauthorized use of your Card, you should call 
our designee immediately at: 

You may also write to our designee at:

(866) 839-3485

Customer Service 

P.O. Box 30495 

Tampa, FL 33630 

Although  you  may  write  to  notify  our  designee  of  unauthorized  use,  calling  our 
designee immediately at the telephone number above is the best way to keep your 
possible losses down. 

Under Mastercard’s zero liability policy, you will not be liable for unauthorized use 
of  your  Mastercard  once  you  notify  our  designee  orally  or  in  writing  of  the  loss, 
theft, or possible unauthorized use and you meet the following conditions: (i) you 
have exercised reasonable care in safeguarding your Mastercard from risk or loss 
or  theft,  and  (ii)  you  have,  upon  becoming  aware  of  the  loss  or  theft,  promptly 
reported the loss or theft to our designee. 

You  will  not  be  liable  for  any  unauthorized  use  that  occurs  after  you  notify  our 
designee.  You  may,  however,  be  liable  for  unauthorized  use  that  occurs  before 
your  notice  to  our  designee.  In  any  case,  your  liability  will  not  exceed  $50.00. 
The  foregoing  liability  limitations  do  not  apply  to  (a)  Card  use  from  which  any 
cardholder receives a benefit; or (b) use of the Card by a person with actual, implied, 
or apparent authority.

7.  CREDITING OF PAYMENTS: We will accept payments at the address indicated on the 
Platinum Premier Rate Rewards Mastercard periodic statement. All payments will be 
credited to your account promptly, in most cases as of the day of receipt. If payment 
is made at any other location such as RBFCU banking online or RBFCU branch, credit 
for such payment may be delayed up to seven (7) days. You understand and agree 
that payments will be applied in the following order: (1) To the late charge and fees, 
(2) to INTEREST CHARGES,  (3) to cash advances, and (4) to purchases. All payments 
made by you must be in U.S. dollars.

8.  INTERNATIONAL TRANSACTIONS: If you effect an international transaction with your 
Mastercard, Mastercard Worldwide will convert the charge into a U.S. dollar amount. 
Mastercard Worldwide will use its currency conversion procedure, which is disclosed to 
institutions that issue Mastercard cards. Currently, the currency conversion rate used 
by Mastercard Worldwide to determine the transaction amount in U.S. dollars for such 
transactions is generally either a government-mandated exchange rate or a wholesale 
exchange rate selected by Mastercard Worldwide for the applicable currency on the day 
the transaction is processed, which may differ from the applicable rate on the date the 
transaction occurred or when the transaction is posted to your account. RBFCU does not 
charge any fees for foreign currency transactions.

9.  DEFAULT:  You  understand  you  will  be  in  default  (1)  if  you  fail  to  make  any 
payment on time; (2) if you fail to notify the Credit Union in writing of any change 
of employers; (3) if you become the subject of an order of relief under the U.S. 
bankruptcy  laws;  (4)  if  you  are  the  subject  of  any  legal  process  which  seeks  to 
attach your Credit Union account; (5) if you have given the Credit Union false or 
inaccurate information in obtaining the credit card; (6) if anything happens which 
the Credit Union believes endangers your ability to repay what you owe, including, 
but not limited to, leaving your current employment; (7) if you fail to report the 
Card lost or not in your possession; (8) if you break any promise you made under 
this or any other agreement with the Credit Union. 

10.  NON-WAIVER:  We  can  accept  late  payments  or  partial  payments  or  checks  or 
money  orders  marked  “payment  in  full”  without  losing  our  rights  under  this 
Agreement. We can also delay enforcing any of our rights under this Agreement 
without losing them. Our failure to take action following any event of default shall 
not constitute a waiver of our right to take action in the event of a future default. 
11.  ACCELERATION: In the event that you are in default, we may declare any amounts 
you  still  owe  immediately  due  and  payable  plus  INTEREST  CHARGES  which  will 
continue to accrue until the entire amount you owe is paid. You expressly waive 
presentment, demand, notice of intention to accelerate, and notice of acceleration 
of the maturity of any amounts owing under this Agreement. The Card remains the 
property of the Credit Union at all times and you agree to immediately surrender 
the Card upon demand. You agree that, once you are informed by the Credit Union 
or its designee that your account is in default, you will not attempt to make further 
cash advances or purchases on the Card. You agree to pay all reasonable costs of 
collection, including court costs and attorney’s fees, and any costs incurred in the 
recovery of the Card. 

12.  AUTHORIZED  USERS:  An  authorized  user  is  an  individual  who  has  charging 
privileges  on  a  credit  card  account  even  though  he  or  she  is  not  the  primary 
cardholder.  The  primary  cardholder  is  solely  responsible  for  the  account.  The 
primary  cardholder  must  notify  the  authorized  user  that  the  account  will  be 
reported to a credit bureau and thus will show up on their credit report, which 
can  impact  them  positively  or  negatively,  depending  on  how  the  account  is 
handled. You agree to pay for all purchases and cash advances made by anyone 
whom you authorize to use a card issued on your credit card account. If at any 
time  the  primary  cardholder  wants  to  terminate  that  person’s  privilege  as  an 
authorized user, the primary cardholder must contact us. At that time, since credit 
cardholders share the same card number, all cards associated with the account 
will  be  blocked  to  prevent  future  unauthorized  usage.  Any  remaining  active 
cardholders  will  receive  new  cards  with  a  new  number.  The  primary  cardholder 
agrees to notify all associated parties. 
Information  About  Authorized  Users:  By  providing  us  certain  personal 
information about each authorized user, you confirm each authorized user has 
allowed you to give us personal information. This may include, but is not limited 
to, name, address, Social Security Number, date of birth and citizenship status. 
13.  NOTIFICATION  ADDRESS  FOR  INFORMATION  REPORTED  TO  CONSUMER 
REPORTING  AGENCIES:  Periodically,  we  may  report  the  status  and  payment 
history of your account to credit reporting agencies. If you believe that the 
information we have reported is inaccurate or incomplete, please notify us in 
writing at: Randolph-Brooks Federal Credit Union, Attn: Credit Disputes, P.O. 
Box 2097, Universal City, TX 78148-2097. Please include your name, address, 
telephone numbers, account number and description of your problem. 

14.  CREDIT  INVESTIGATION:  In  conjunction  with  your  application  for  credit  and, 
if approved, maintenance of your account, you agree that we have the right to 
investigate your credit and employment history, to verify your credit references, 
to request and use credit reports, and to report the way you pay your account to 
credit bureaus and other interested parties. 

15.  ADDITIONAL PROVISIONS: Each provision of this Agreement must be considered as 
part of the total Agreement and cannot, in any way, be severed from it. However, you 
also agree that should any part of the Agreement be found invalid, it will in no way 
affect the remainder of the Agreement. You understand the validity, construction, and 
enforcement of this Agreement shall be governed by the laws of the State of Texas. 
The Credit Union does not warrant any merchandise or services purchased by you with 
the Card. Notwithstanding any other provisions contained in this Agreement, we do 
not intend to charge, and you shall not be required to pay, any amount of INTEREST 
CHARGES  or  other  fee  or  charge  that  is  in  excess  of  the  maximum  permitted  by 
applicable law. Any payments in excess of the maximum shall be refunded to you or 
credited against your principal balance at our option. 

16.  TERMINATION OR CHANGES: The Credit Union can, with or without written notice, 
terminate  this  Agreement  at  any  time.  You  may  terminate  this  Agreement  by 
written notice, as to future advances at any time. Termination by either party shall 
not affect your obligation to repay any payments made for your account resulting 

 
from use of the Card as well as INTEREST CHARGES and other related charges. 
The Credit Union has the right to add to, delete, or change the terms of this 
Agreement, including the periodic rate. If you use your Card to make a purchase 
or obtain a cash advance after having been given notice of a change in terms, 
you agree that the existing balance in your Account at the time of that use will 
be subject to the new terms, as shall subsequent uses. You expressly agree that, 
at our option, we may decline to renew your account beyond the expiration date 
shown on the face of your card without notice. 

17.  LIEN AND SECURITY INTEREST: If you have other loans with the Credit Union, 
now  or  in  the  future,  (except  for  loans  secured  by  any  dwelling),  collateral 
securing those loans may also secure your obligations under this Agreement. 
Please  read  any  security  agreement  you  sign  in  order  to  determine  if  the 
collateral  also  secures  your  obligations  under  this  Agreement  and  other 
agreements you have with us.

Additionally, you specifically grant the Credit Union a 
lien  and  consensual  security  interest  in  all  individual 
and  joint  accounts,  present  and  future  shares  and 
deposits held in any accounts you have with us now and 
in the future to secure repayment of credit extensions 
made  under  this  agreement.  The  granting  of  this 
security interest is a condition for the issuance of any 
card, which you may use, directly or indirectly, to obtain 
extensions  of  credit  under  this  agreement.  This  does 
not apply to shares in an Individual Retirement Account 
or  Simplified  Employee  Plan  qualifying  as  such  under 
the  Internal  Revenue  Code.  You  authorize  the  Credit 
Union to take money from any non-exempt account and 
apply it to what you owe, if you are in default.

18.  ILLEGAL  CARD  USE:  You  may  not  use  your  Card  for  any  illegal  transaction. 
You agree that we may decline to process any transaction which we believe in 
good faith to be for an illegal purpose. You agree that we will not be liable for 
declining  to  process  any  such  transaction.  If  we  do  process  any  transaction 
which ultimately is determined to have been for an illegal purpose, you agree 
that you will remain liable to us under this Agreement for any such transaction 
notwithstanding its illegal nature. You agree that any illegal use of the Card will 
be deemed an act of default under this Agreement. You further agree to waive 
any right to take legal action against us for your illegal use of the Card and to 
indemnify and hold us and Mastercard Worldwide harmless from and against any 
lawsuits, other legal action, or liability that results directly or indirectly from 
such illegal use. 

19.  AGREEMENT  AND  ACKNOWLEDGMENT:  You  acknowledge  and  agree  that 
the use of the Card by you or anyone authorized by you shall constitute your 
acknowledgment that you have received and read this Agreement and that you 
agree to the terms and conditions and promise to perform all the obligations, 
requirements, and duties contained in this Agreement. Use of this card by you 
or anyone you authorize will also constitute consent to the pledge of shares or 
deposits as described above. 

20.  CARDHOLDER  RESPONSIBILITY:  It  is  the  responsibility  of  the  cardholder  to 
update card information with any third party or automatic bill payment service 
upon receiving a reissued or replacement card. The Credit Union does not update 
or provide card information to any third party or bill payment service that 
the cardholder may have previously authorized.

YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE
This notice tells you about your rights and our responsibilities under the Fair 
Credit Billing Act.

WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT
If you think there is an error on your statement, write to us at: FIS, P.O. Box 30495, 
Tampa, Florida 33630.
In your letter, give us the following information:

•  Account information: Your name and account number.
•  Dollar Amount: The dollar amount of the suspected error.

•  Description of problem: If you think there is an error on your bill, describe 

what you believe is wrong and why you believe it is a mistake. 

You must contact us:

•  Within 60 days after the error appeared on your statement.
•  At least 3 business days before an automated payment is scheduled, if you 

want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing. You may call us, but if you do 
we are not required to investigate any potential errors and you may have to pay the 
amount in question.

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER

When we receive your letter, we must do two things:

1.  Within 30 days of receiving your letter, we must tell you that we received your 

letter. We will also tell you if we have already corrected the error.

2. Within 90 days of receiving your letter, we must either correct the error or 

explain to you why we believe the bill is correct.
While we investigate whether or not there has been an error:

•  We cannot try to collect the amount in question, or report you as delinquent 

on that amount.

•  The charge in question may remain on your statement, and we may continue to 

charge you interest on that amount.

•  While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance.

•  We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen:

•  If we made a mistake: You will not have to pay the amount in question or any 

interest or other fees related to that amount.

•  If  we  do  not  believe  there  was  a  mistake:  You  will  have  to  pay  the  amount 
in  question,  along  with  applicable  interest  and  fees.  We  will  send  you  a 
statement of the amount you owe and the date payment is due. We may then 
report you as delinquent if you do not pay the amount we think you owe.
If you receive our explanation but still believe your bill is wrong, you must write 
to us within 10 days telling us that you still refuse to pay. If you do so, we cannot 
report you as delinquent without also reporting that you are questioning your bill. 
We must tell you the name of anyone to whom we reported you as delinquent, and we 
must let those organizations know when the matter has been settled between us. 
If we do not follow all of the rules above, you do not have to pay the first $50 of the 
amount you question even if your bill is correct.

YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES

If you are dissatisfied with the goods or services that you have purchased with 
your credit card, and you have tried in good faith to correct the problem with 
the merchant, you may have the right not to pay the remaining amount due on 
the purchase.
To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100 miles of 
your current mailing address, and the purchase price must have been more 
than $50. (Note: Neither of these are necessary if your purchase was based on 
an advertisement we mailed to you, or if we own the company that sold you the 
goods or services.)

2.  You must have used your credit card for the purchase. Purchases made with cash 
advances from an ATM or with a check that accesses your credit card account do 
not qualify.

3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, 
contact us in writing at: FIS, P.O. Box 30495, Tampa, Florida 33630.
While we investigate, the same rules apply to the disputed amount as discussed 
above. After we finish our investigation, we will tell you our decision. At that 
point, if we think you owe an amount and you do not pay, we may report you 
as delinquent.