1 
  
PRICING SCHEDULE  
 
This Pricing Schedule is part of the Cardholder Agreement.  
 
Interest  Rates  and Interest Charges  
Annual 
Percentage Rate 
(APR) for 
Purchases  10.75 % 
 This APR will vary with the market based on the Treasury Bill Rate. 
APR for Balance 
Transfers  10.75 % 
This APR will vary with the market based on the Treasury Bill Rate.  
APR for Cash 
Advances  10.75 % 
This APR will vary with the market based on the Treasury Bill Rate. 
 
Paying Interest  Your due date is at least 23 days after the close of each billing cycle.  We will 
not charge you any interest on Purchases and Balance Transfers if you pay 
your entire balance by the due date each month.  We will begin charging 
interest on Cash Advances from the transaction  date.  
 
For Credit Card Tips 
from the Consumer 
Financial Protection 
Bureau  To learn more about factors to consider when applying for or using a credit 
card, visit the website of the Consumer Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore . 
Fees  
Annual Fee   None  
Transaction Fees  
� ATM Cash Advance  
� Non-ATM Cash 
Advance (including 
over-the-counter, 
online)  
� Balance Transfer  
� International 
Transaction   
$0.75  for each transaction at an ATM  
 None  
   
 
 None  
 1% of the U.S. dollar amount of each international transaction (including phone 
or Internet  U.S. dollar transactions with a foreign merchant)  
  
Penalty Fees  
� Late Payment  
� Returned Payment   
 
Up to $5 
Up to $5 
 
How We Will Calculate Your Balance:  We use a method called �average daily balance (including new transactions). �  
See your Cardholder Agreement for more details.  
 
Billing Rights:  Information on your rights to dispute transactions and how to exercise those rights is provided in your  
Cardholder Agreement.  
 
Variable R ate Information: The APR will equal 9.5 percentage points plus the  Treasury Bill Rate. As of 04/21/22 , the 
Monthly Periodic Rate is 0.89583 %. This Monthly Periodic Rate and the corresponding variable APR will remain in effect 
through 07/20/22  and may change after that date.  
 2 
  
CARDHOLDER AGREEMENT  
 
 
This document, together with the Pricing Schedule, is your Cardholder Agreement (� Agreement �) for your Visa� credit card . 
Please read them carefully and keep them for your records. Contact us if yo u have any questions.  
 
This Agreement contains an Arbitration Provision which governs how disputes between you and us will be 
resolved if a dispute arises. You have the right to opt out of the Arbitration Provision by notifying us within the 
time period sp ecified in that section.  
 
 
DEFINITIONS  
 
�Account � means your Credit Union credit card account.  
�Authorized User � means any person who uses the Account with actual, implied, or apparent authority. This includes a 
person you authorize to use your Account or a Card, whether you notify us or not. It also includes a person another 
Authorized User authorizes to use your Account or a Card, whether they notify you or not.  
�Balance Transfer � means the transfer of a balance from another creditor to your Account.  
�Card � means any one or more Credit Union cards or other devices (including an account number) issued to you or s omeone 
else with your authorization to access your Account to obtain credit.  
�Cash Advance � means the use of your Account to: (1) obtain cash from participating ATMs , financial institutions, or other 
locations; (2) make a deposit into another account with the Credit Union; or (3) fund an overdraft transfer.  
�Purchase � means the use of your Account to purchase or lease goods or services at participating merchants.  
�Treasury Bill Rate � means the 26 -week Treasury Bill rate set at the first Treasury Bill auction held in January, April, July, 
and October, adjusted up to t he nearest �%.  
�We,� �us,� �our� and � Credit Union � refer to Local Government Federal  Credit Union, the issuer of your Card.  
�You,� �your ,� and � yours � refer to you and any other person(s) who are also contractually liable under this Agreement.  
  
 
CONTA CT US  
 
Our mailing address is Card and ATM Services, P.O. Box 28540, Raleigh, NC 27611 -8540. Business days are Monday 
through Friday, 8:30am to 5:30pm, excluding Credit Union holidays. You may also contact  your local branch or, if you need 
assistance outsi de of the Credit Union�s normal business hours, you may  call us at 1 -888-732-8562. Calls may be recorded. 
When writing, please include your name, address, personal phone number and Account number. You must provide us your 
updated contact information within  15 days after changing your e -mail address, mailing address, or phone number.  
 
 
USING YOUR ACCOUNT  
 
Acceptance of Agreement: You accept this Agreement if you or an Authorized User use the Account, or if you do not 
cancel your Account  within 30 days afte r receiving a Card.  
 
Permitted Use s, Credit Authorizations, and Credit Limit:  You may use your Account for Purchases. At our discretion we 
may also allow you to use it for Cash Advances and Balance Transfers. You may not use it for illegal transactions. We will 
tell you your credit limit.  Part of your credit limit may be available for Cash Advances.  We may change your credit limit , 
including any limits for Cash Advances and Balance Transfers,  at any time, without notice. Keep your Account balance 
below your credit limit. If you do not, you must still pay us.  We may delay increasing your available credit by the amount of 
any payment that we receive for up to 12 calendar days.  We may decline to authorize a transaction based on your credit 
limit, Account security, or for other reasons. We will not be liable to you if we decline to autho rize a transaction or if anyone 
refuses your Card.  
 
Authorized Users : You may request additional Cards for Authorized Users to make transactions on your Account. You 
must notify us if you wish to cancel the authority of an Authorized User to use your Accou nt. We may request information 
about the person to whom you want us to issue the Card and reserve the right to deny your request for an Authorized User 
Card. You are responsible for all transactions made by any Authorized User.  
 
 3 
 Joint Accounts : If your Ac count is a Joint Account , each of you agrees to be liable individually and jointly for the entire 
amount owed on the Account, and any notice we mail to an address provided by either of you for the Account will serve as 
notice to both of you.  
  
Overdraft Tr ansfer Service:  If you established Overdraft Transfer Service for one or more of your Credit Union checking 
accounts, you can designate your Account as a protecting account to help prevent the protected checking account from 
incurring NSF fees or becoming overdrawn. Overdraft transfers  are processed after close of business Monday through 
Friday and are treated as Cash Advances. Overdraft transfers are made in $50 increments up to the amount available for 
overdraft transfer. If the amount available in your A ccount for overdraft transfer is less than $50, but sufficient to cover at 
least one item posting to the checking account, all funds available f or transfer in the Account (in whole dollars) are 
transferred. We may suspend your access to the Overdraft Trans fer Service if your Account is 30 or more days past due, 
and access will not resume until the Account is current.  Rates and methods of computation are the same as for other Cash 
Advances.  
 
Foreign Currency Conversion: If a transaction is made in a foreign currency, the transaction will be converted by Visa 
International into a U.S. dollar amount in accordance with Vi sa�s operating regulations or conversion procedures in effect at 
the time the transaction is processed. The currency conversion rate in effect on the processing date may differ from the rate  
in effect on the transaction date or posting date.  
 
 
FEES  
 
Late Fee : If you do not pay at least the Minimum Payment Due by the 5th calendar day after the Payment Due Date, we 
charge a Late Fee of the maximum dollar amount shown in the Pricing Schedule  or the amount of the Minimum Payment 
Due, whichever is less . 
 
Returned Payment Fee : If you make a payment on your Account that is not honored by your financial institution or cannot 
be processed, we charge a Returned Payment Fee even if the payment is honored after we re -submit it. The fee is the 
maximum dollar amount  shown in the Pricing Schedule  or the amount of the Minimum Payment Due that was due 
immediately prior to the date on which the payment was returned to us , whichever is less .  
 
International Transaction Fee : Visa applies a fee to any International Transact ion. The fee is 1% of the U.S. dollar amount 
of the International Transaction. A Purchase or Cash Advance is an International Transaction if it is (1) made in a foreign 
currency or (2) made or processed outside of the United States. For example, a Purchase  is an International Transaction if 
it is made online with a merchant that processes the transaction in a foreign country, even if the transaction is made in U.S. 
dollars. Two separate entries will appear on your statement: one for the International Transa ction and one for the 
International Transaction fee.  
 
Rush Delivery Fee: The fee for rush delivery of a Card is  $15. 
 
Document Research Fee: If you request a copy of a document for any purpose other than to resolve a dispute about the 
charges on your Acco unt, we charge a fee of $1 per document.  
 
Stop Payment Fee: We charge an $8 fee to impose a stop payment on a recurring charge that you authorized.  
 
ATM Cash Advance Fee: We charge a $0.75 fee for each transaction that you make with your Card at an ATM.  I f you use 
an ATM that is not a CashPoints(R) ATM, the owner of the ATM  may also charge you a fee.  
 
 
MAKING PAYMENTS  
 
Payment Instructions:  You must pay in U.S. dollars. Please do not mail cash. All checks must be drawn on funds on 
deposit in the U.S. You must pay us for all amounts due on your Account. This includes charges made by Authorized Users. 
We may refuse to accept payment in foreign  currency. If we do accept it, we will charge your Account our cost to convert it 
to U.S. dollars. We can accept late payments, partial payments or payments marked �payment in full� or with any 
other restrictive endorsement without losing any of our rights  under this Agreement. We credit your payments in 
accordance with the terms contained on your billing statement. If you mail your payment to an address other than the 
address designated on your billing statement, there may be a delay in processing and cred iting the payment to your Account.  4 
 If a third party makes a payment on your Account and we return all or a part of such payment, then we may adjust your 
Account for any amount returned. We reserve the right to defend ourselves against any demand to return funds we have 
received and may agree to a compromise of the demanded amount as part of a settlement.  
 
Minimum Payment Due:  You may pay the entire New Balance shown on your billing statement at any time. Each billing 
period you must pay at least the Minimum  Payment Due by the Payment Due Date shown on your billing statement. The 
Minimum Payment Due is the greater of:   
� $25 (or the New Balance if it is less than $25); or  
� 1% of the New Balance shown on your billing statement  (which calculation is rounded down to the nearest dollar) , 
plus any billed interest and any billed late fee.    
The Minimum Payment Due also includes any amount past due. However, it will never exceed the New Balance.  
 
Pay-Ahead Program: The Minimum Payment Due, as calculated above, is your Regular Minimum Payment. If your Account 
is eligible for our Pay -Ahead Program, whenever you pay more than the Regular Minimum Payment, we may, at our option, 
permit you to skip some or all of your next Regular Minimum Payment. When this occ urs, the amount of the Minimum 
Payment Due displayed on the first page of your billing statement, online (including on Member Connect or Mobile Connect), 
and on our phone systems is reduced by the amount you may skip.  In the Payment Information table on yo ur billing 
statement, however, the full Regular Minimum Payment amount is used to calculate the time and total payments required 
to pay off the balance if only the minimum payment is paid each month.  To reduce your interest costs, pay more than the 
require d Minimum Payment each month. Remember, interest charges continue to accrue in accordance with the terms of 
this Agreement until your Account is paid in full.  
 
How We Apply Payments:  We apply payments and credits at our discretion, including in a manner mo st favorable to or 
convenient for us. In all cases, we will apply payments and credits as required by applicable law. Each billing period, we 
generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances 
with lower APRs.  
 
 
INTEREST CHARGES  
 
ANNUAL PERCENTAGE RATES  (�APRs�) (See the Pricing Schedule for the APRs that apply to your Account) :  
 
Variable APRs: The Pricing Schedule may include variable APRs. These APRs are determined by adding the number of 
percentage points that we specify to the Treasury Bill Rate. Variable APRs will increase or decrease when the Treasury Bill 
Rate changes. The APR change will tak e effect on the first day of the billing period that begins in January, April, July, or 
October if the Treasury Bill Rate changes that month. An increase in the APR will increase your interest charges and may 
increase your Minimum Payment Due. The increase d APR will apply to any balance outstanding on the effective date of the 
change as well as to future transactions . The APR will not exceed 18%  per year or the maximum permitted by applicable 
state law, whichever is lower.  
 
How We Calculate Interest Charge s � Average Daily Balance Method (including current transactions): We calculate 
interest charges each billing period by first figuring the �average daily balance� for each Transaction Category. Transaction  
Categories include Purchases  that are not subject to a promotional rate,  Cash Advances  that are not subject to a promotional 
rate, and different promotional balances. Balance Transfers, unless subject to a promotional rate, are included in the 
Transaction Category  of Purchases  that are not subject to a promotional rate .  
 
How We Determine the Average Daily Balance for Each Transaction Category: We start with the beginning balance 
each day. The beginning balance for the first day of the billing period is your balance on the last  day of the previous billing 
period, minus any unpaid interest or fees. We add any new transactions as of the later of the Transaction Date or the first 
day of the billing period in which the transaction posted to your Account. (The Transaction Date for a Balance Transfer 
made using a cashier�s check is the day we create the check, not the day it is deposited by the recipient of the check, or 
the day they credit it to your account with them.) We subtract any new credits and payments. We make other adjustmen ts 
(including those adjustments required in the �Paying Interest� section). This gives us the daily balance for that day. We add  
all the daily balances for the billing period and divide by the number of days in the billing period. This gives us the avera ge 
daily balance for that Transaction Category.   
 
How We Figure Your Total Interest Charges and the New Balance on Your  Account: We multiply the average daily 
balance for each Transaction Category by its monthly periodic rate. To get a monthly periodic rate , we divide the APR that  5 
 applies to the Transaction Category by 12. The total interest for the billing period is the sum of the interest charges for e ach 
Transaction Category. The New Balance on your Account is the total amount you owe us at the end of the  Billing Period 
and includes any unpaid interest charges and fees.   
 
Paying Interest: We begin to impose interest charges on a transaction from the day we add it to the daily balance. We 
continue to impose interest charges until you pay the total amount y ou owe us. You can avoid paying interest on Purchases  
and Balance Transfers as described below. However, you cannot avoid paying interest on Cash Advances.  
 
How to Avoid Paying Interest on Purchases and Balance Transfers (�Grace Period�):  You will not hav e to pay interest 
on Purchases and Balance Transfers made in the current billing cycle if you pay the entire New Balance for the prior billing 
cycle by the Payment Due Date in the current billing cycle.   
 
  
OTHER IMPORTANT INFORMATION  
 
Changes to Your Ag reement: The rates, fees and terms of this Agreement may change from time to time. We may add 
or delete any term to this Agreement. If required by law, we will give you advance written notice of the change and a right 
to reject the change. We will not char ge any fee or interest prohibited by law. Also, we will not amend the Arbitration Provision 
in a manner that adversely affects your rights or responsibilities in a material manner unless we give you a right to reject 
the amendment and/or the Arbitration Pr ovision in its entirety.  
 
Default : You are in default if: (1) you file for bankruptcy or another insolvency proceeding is filed by or against you; (2) we 
have a reasonable belief that you are unable or unwilling to repay your obligations to us; (3) you die or are legally declare d 
incompete nt or incapacitated; (4) you fail to comply with the terms of this Agreement or any agreement with us or an affiliate, 
including failing to make a required payment when due, exceeding your Account credit limit or using your Card or Account 
for an illegal t ransaction ; or (5) you (or your joint account holder if your Account is a joint Account) cease to be a member. 
If you are in default, we may declare the entire balance of your Account immediately due and payable without notice.  
 
Collection Costs: If we use an attorney to collect your Account, we may charge you our legal costs as permitted by law. 
These include reasonable attorney�s fees, court or other collection costs, and fees and costs of any appeal.  
 
Automatic Account Informa tion Updates: You may set up automatic billing from your Account or store your Account 
information with a merchant, wallet provider, or other third party. If your card information changes, which may include billi ng 
address, you authorize us to provide this  updated information to any such merchant, wallet provider, or other third -party at 
our discretion. You must contact the merchant, wallet provider, or other third -party directly or remove your credit card 
information from the merchant site, wallet provider , or third -party if you wish to stop automatic billing or account updates.  
 
Visa Emergency Cash and Emergency Card Replacement Services : You may request  Emergency Cash and 
Emergency Card Replacement Services from Visa Global Customer Assistance by calling 1-800-VISA911 in the U.S., or 
1-303-967-1096 outside the U.S. We may provide your personal data to Visa, Visa Global Customer Assistance, or their 
respective agents for the purpose of providing Emergency Cash and Emergency Card Replacement Services. You co nsent 
to the release of this information when you request these services.  
 
Visa Secure : The Visa Secure service attempts authentication of online purchases made through Visa cards with 
participating merchants based on various risk factors associated with each individual transaction. Transactions with 
participating merchants that score over a certain risk threshold may require additional verification from you in order to 
complete the purchase; for example, you may be required either to provide a One -Time Passcode delivered to a mobile 
number we have on file for you, or to contact us at the dedi cated number provided during the transaction and supply 
information verifying your identity.  
 
Our Privacy Notice: The Notice summarizes: (1) the personal information we collect; (2) how we safeguard its 
confidentiality and security; (3) when it may be shar ed with others; and (4) how you can limit the sharing of information. We 
provided you our Privacy Notice. Contact us or visit our website at www.lgfcu.org  if you would like another copy.  
 
Reporting to Credit Reporting Agencies : We may from time to time re view your credit, employment , and income records. 
We may report the status and payment history of your Account to credit reporting agencies and other creditors. We normally 
report to credit reporting agencies each month. If you believe  that information we reported is inaccurate or incomplete,  6 
 please write us at Credit Union, Attn: Credit Reporting, PO Drawer 25279, Raleigh, NC 27611. Please include your name, 
address, home phone number, Account number, and the specific information that is being disputed.  
 
Calls and Messages to Your Telephone or Mobile Device: You agree that we (and our affiliates, agents, and contractors) 
may monitor or record any calls between you and us. You also agree that we do not need to remind you of this before any 
phone conversatio n. If we need to contact you to service your Account or to collect amounts you owe us, you authorize us 
(and our affiliates, agents and contractors) to contact you at any number you have provided to us, from which you called 
us, or which we obtained and be lieve we can use to reach you. You must notify us if you change or discontinue using any 
phone number you provide. We may contact you in any way, such as calling, texting, or email. We may contact you using 
an automated dialer or using pre -recorded voice m essages. We, our affiliates, agents, and contractors may call or text you 
about any current or future accounts or applications, and all products you have or may have with us, at any phone number 
you provide. We may contact you on a mobile, wireless, or sim ilar device, even if you are charged for it by your provider.  
You may change your preferences regarding certain calls and messages by updating your preferences online through 
Member Connect , contacting your local branch or calling us at 1 -888-732-8562 or 919 -857-2150 locally in Raleigh. You 
may also write us at our mailing address: Card and ATM  Services, P.O. Box 28540, Raleigh, NC 27611 -8540.  
 
Unauthorized Use: You must notify us immediately if: (1) your Card is lost or stolen; or (2) you believe someone is using 
your Account or a Card without permission. You can notify your local branch or call us at 1 -888-732-8562 or 1-919-857-
2150 locally in Raleigh. You may also write us at our mailing add ress: Card and ATM  Services, P.O. Box 28540, Raleigh, 
NC 27611 -8540.  
 
Cancellation of Your Account: You may cancel your Account. You will remain responsible for any amount you owe us 
under this Agreement. Any joint accountholder may cancel a joint Account.  However, each of you will remain responsible 
for paying all amounts owed. We may cancel, suspend, or choose not to renew your Account at any time without notice.  
 
Governing Law: This Agreement is governed by applicable federal law and by North Carolina law. However, in the event 
you default and we file a lawsuit to recover funds loaned to you, the statute of limitations of the state where the lawsuit i s 
filed will apply, without regard to that state�s conflicts of law principles or its �borrowing statute. � 
 
Severability: Except as set forth in the Arbitration Provision, if  any part of this Agreement is found to be invalid, the rest of 
it will still remain in effect.  
 
Enforcing this Agreement: We may delay enforcing or not enforce any of our rights under th is Agreement without losing 
or waiving any of them.  
 
Assignment of Account: We may sell, assign , or transfer your Account or any portion of it without notice to you. You may 
not sell, assign , or transfer your Account without first obtaining our prior writt en consent . 
 
 
ARBITRATION  
 
THIS ARBITRATION PROVISION WILL NOT APPLY TO YOU IF YOU ARE COVERED BY THE FEDERAL MILITARY 
LENDING ACT EITHER AS A MEMBER OF THE ARMED FORCES OR AS A DEPENDENT OF SUCH MEMBER . THE 
NEXT SECTION OF THIS AGREEMENT WILL PROVIDE MORE INFORMATION ABOUT THE MILITARY LENDING ACT . 
 
YOU HAVE THE RIGHT TO OPT OUT OF (NOT BE BOUND BY) THIS ARBITRATION PROVISION AS DESCRIBED IN 
SUBPART � D� BELOW. If you do not opt out and a Claim, as defined in subpart � E� below, is arbitrated, ne ither 
you nor we will have the right to: ( 1) have a court or a jury decide the Claim; ( 2) engage in information -gathering 
(discovery) to the same extent as in court; ( 3) participate in a class action, private attorney general action or other 
representative  action in court or in arbitration; or ( 4) unless all parties otherwise agree in writing, join or consolidate 
a Claim with claims of any other person or entity.  
 
A. General:  This Arbitration Provision describes when and how a Claim (as defined in subpart �E� below) may be 
arbitrated. Arbitration is a method of resolving disputes in front of one or more neutral persons (the �arbitrator�) instead of 
having a trial in court in front of a judge and/or jury. It can be a quicker and simpler way to resolve disput es. Arbitration 
proceedings are private and less formal than court trials. Each party to the dispute has an opportunity to present some 
evidence to the arbitrator. The arbitrator will issue a final and binding decision resolving the dispute (the �award�), which 
may be enforced as a court judgment. A court rarely overturns an arbitrator�s decision.   7 
  
B. Governing Law:  This Arbitration Provision is governed by the Federal Arbitration Act, 9 U.S.C. �� 1 -16 (the �FAA�), 
and not by any state arbitration law.  
 
C. Special Definitions:  Solely for purposes of this Arbitration Provision , �we,� �us,� and � our� mean ( 1) Local 
Government Federal  Credit Union, each of its subsidiaries, affiliates, successors and assigns, and any of their employees, 
officers, directors and agents ; (2) any servicer of your Account; and  (3) any other third party that you name along with us 
as defendants in a single p roceeding.    
 
D. Opt-Out Process:  If you do not want this Arbitration Provision to apply, you may reject it by mailing us a written 
opt-out notice which specifies your name and address, identifies the applicable Account (s) , and includes a signed statement  
that you opt out of the Arbitration Provision. The opt -out notice must be signed by you  and sent to us by mail (not 
electronically) at Credit Union, Attn: ARBITRATION, P.O. Box 28327, Raleigh, NC 27611 . You should retain a copy of your 
opt-out notice and evidence of mailing.   
 
Any opt-out notice is effective only if it complies with the preceding requirements  and is postmarked within thirty 
(30) days after the date you first accept ed your  Account .    
 
This is the only way you can opt out of the Arbitration Provision. Your decision to opt out will not have any other effect on  
your Agreement or your Account with us . If you don�t reject this Arbitration Provision , it will be effective as of the date you 
first accepted your Account . If an Account is jointly owned , one owner�s  rejection of th is Arbitration Provision will be deemed 
to be a rejection by all joint owners . In all other circumstances, your rejection of this Arbitration Provision will not be deemed 
to be a rejection of this Arbitration Provision by any person or entity other than you.  If you have more than one  Account with 
us, and wish to opt out of the Arbit ration Provision for multiple Accounts, and are still within the 30 -day time period for opting 
out of the Arbitration Provision for said Accounts, please include in your written opt out notice each Account  for which  you 
wish to opt out of  the Arbitration P rovision . In all other circumstances, your  decision to opt out of the Arbitration Provision 
applies only to this Account and not to any other Accounts you have with us. Moreover, we offer a number of different 
products and services to our customers. If you  opt out of arbitration for this Agreement, that will not affect any arbitration 
provision that may exist between you and us, now or in the future, in connection with other products or services you obtain 
from us; any such arbitration provision will remain  in force unless you separately opt out of it in accordance with its terms. 
For example, if you also have a deposit or share account with us, opting out of this Arbitration Provision will not constitute 
an opt out of any arbitration provision that may appl y to the deposit or share account.  
 
E. Disputes Subject to Arbitration:  You or we may elect to have �Claims� arbitrated rather than resolved in court.  
The term  �Claim� means any past, present or future claim, dispute or controversy between you and us that  in any way arises 
from or relates to your Agreement  or your Account.  �Claim� has the broadest reasonable meaning and includes, without 
limitation: (1) initial claims, counterclaims, cross -claims and third -party claims; (2) disputes based upon contract, negligence, 
fraud and other intentional torts, constitution, statute, regulation, ordinance, common law and equity; ( 3) data breach or 
privacy claims arising from or relating directly or indirectly to our disclosure of any no n-public personal information about 
you; ( 4) disputes concerning your application or other information you gave us before opening your Account;  (5) any 
Account(s) you previously had with us; (6 ) disputes arising from or related to  products or services provided by or purchased 
or obtained from us  in connection with your Account; (7) disputes arising from or related to  any transactions  in connection 
with your Account; (8 ) disputes arising from or related to  any advice, recommendations, solicitations, communic ations, 
disclosures, promotions or  advertisements concerning your Account ; (9) claims brought in a direct, derivative, assignee, 
survivor, successor, b eneficiary or personal capacity; (10) disputes concerning your Card , disclosures, finance charges, 
late c harges, purchases, payments, insurance, security, collections, default, credit transactions, fees, cash advances, 
balance transfers, overdraft charges, foreign currency conversions, repossession or the collection of monies owed and the 
manner of collection ; and (11) disputes arising from or related to  the relationship (s) between you and us resulting from any 
of the foregoing.  Claims are subject to arbitration even if they arise out of or relate to actions, omissions , transactions,  facts, 
or conduct that occurred prior to the date of this Agreement. However, this Arbitration Provision will not apply to any Claim 
that was already pending in court before this Arbitration Provision took effect.    
 
F. Disputes Not Subject to Arbitration: Notwit hstanding the foregoing, the following disputes are not required to be 
arbitrated:  (1) disputes that are within the jurisdiction of a small claims court (or an equivalent court) . You or we may bring 
an action in small claims court or, if an arbitration dem and has been made, instruct the arbitration administrator to close the 
case because the dispute should be decided by a small claims court. However, if the dispute is transferred, removed, or 
appealed from small claims court to a different court, you or we may elect to compel arbitration. Moreover, if you or we bring 
a counterclaim or cross -claim that is for more than the small claims court�s jurisdiction, the entire dispute must, if you or we  8 
 choose, be resolved by arbitration; and ( 2) disputes about the va lidity, enforceability, coverage or scope of this Arbitration 
Provision or any part thereof (including, without limitation, the Class Action Waiver), which are for a court and not an 
arbitrator to decide. However, any dispute or argument that concerns the validity or enforceability of  your Agreement as a 
whole is for the arbitrator, not a court, to decide .   
 
In addition, this Arbitration Provision does not prohibit you or us, at any time, from ( 1) exercising any lawful rights to preserve 
or obtain possessi on of property or self -help remedies, including but not limited to, the right to set -off or exercise a statutory 
lien or other lien granted by law or rule , the right to restrain funds in an account, recoupment, repossession, replevin or 
trustee�s sales; ( 2) obtaining provisional or ancillary remedies or injunctive relief (other than a stay of arbitration), including 
but not limited to attachment, garnishment, interpleader or the appointment of a receiver by a court of  appropriate 
jurisdiction; or (3 ) bringi ng an individual action in court that is limited to preventing the other party from using a self -help or 
non-judicial remedy and that does not involve a request for damages or monetary relief of any kind.  
 
G. Starting or Electing Arbitration:  You or we may  start an arbitration by filing a demand with the arbitration 
administrator pursuant to the administrator�s  rules. You or we may also require arbitration of a Claim filed in court by filing 
a motion with the court to compel arbitration of the Claim. Even i f you and we have chosen to litigate a Claim in court, either 
party may elect arbitration of a new Claim or of a Claim made by a new party in that or any related or unrelated lawsuit.  
 
H. Choosing the Administrator:  The party who commences the arbitration may select either of the following 
arbitration organizations to administer the arbitration under their rules that apply to consumer disputes: the American 
Arbitration Association (�AAA�), 120 Broadway, Floor 21, New  York, NY 10271 (1 -800-778-7879), www.adr.org; or JAMS, 
1920 Main St. at Gillette Ave., Suite 300, Irvine, CA 92614 (1-800-352-5267) , www.jamsadr .com. You can obtain a copy of 
the administrators�  rules by visiting their websites or calling them. The parties may also mutually agree to select an arbitrator 
who is an attorney, retired judge or arbitrator registered and in good standing with a bona fide arbitration association and 
arbitrate pursuant t o the arbitrator�s rules. If AAA and JAMS cannot or will not serve , and the parties are unable to select an 
arbitrator by mutual consent, a court with jurisdiction will select the administrator or arbitrator, who must agree to abide by 
all of the terms of this Arbitration Provision (including, without limitation, the Class Action Waiver) . Any arbitrator must be a 
practicing attorney with ten or more years of experience practicing law or a retired judge. If a party files a lawsuit in cou rt 
asserting Claim(s)  that are subject to arbitration and the other party files a motion to compel arbitration with the court which 
is granted, it will be the responsibility of the party prosecuting the Claim(s) to select an arbitration administrator in acc ordance 
with this pa ragraph and commence the arbitration proceeding in accordance with the administrator�s rules and procedures.  
 
I. Jury Trial Waiver:  IF YOU OR WE ELECT TO ARBITRATE A CLAIM, YOU AND WE WILL NOT HAVE THE 
RIGHT TO PURSUE THAT CLAIM IN COURT OR HAVE A JURY DEC IDE THE CLAIM.   
 
J. Class Action Waiver:  ANY ARBITRATION MUST BE ON AN INDIVIDUAL BASIS ONLY. THIS MEANS THAT 
IF YOU OR WE ELECT TO ARBITRATE A CLAIM, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO : (1) 
PARTICIPATE IN A CLASS ACTION OR OTHER REPRESENTATIVE ACTI ON IN COURT OR IN ARBITRATION, 
EITHER AS A CLASS REPRESENTATIVE, CLASS MEMBER OR OTHERWISE; OR ( 2) ACT AS A PRIVATE 
ATTORNEY GENERAL IN COURT OR IN ARBITRATION. ALSO,  ABSENT THE WRITTEN CONSENT OF ALL 
PARTIES, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO JOIN  OR CONSOLIDATE A CLAIM WITH CLAIMS OF 
ANY OTHER PERSON OR ENTITY.  An arbitration award shall determine the rights and obligations of the named parties 
only, and only with respect to the Claim(s) in arbitration. No arbitration administrator or arbitrator s hall have the power or 
authority to waive or modify this section, and any attempt to do so, whether by rule, policy, arbitration decision or otherwi se, 
shall be invalid and unenforceable.  
 
K. Location and Costs of Arbitration:  Any arbitration hearing that  you attend in person must take place at a location 
reasonably convenient to the parties or as otherwise agreed to by the parties or ordered by the arbitrator. Each administrato r 
charges filing and administrative fees and the arbitrator also charges fees. The parties shall pay said fees in accordance 
with the administrator�s rules. However, if you tell us in writing that you cannot afford to pay the fees charged by the 
arbitration organization and that you were unable to obtain a waiver of fees from the adm inistrator, and if your request is 
reasonable and in good faith, we will pay or reimburse you for all or part of the fees charged to you by the arbitration 
organization and/or arbitrator. The parties shall also bear the fees and expenses of their own attor neys, experts and 
witnesses unless otherwise required by applicable law, your Agreement or the administrator�s rules.  If we prevail in an 
individual arbitration that either you or we commenced, we will not seek to recover our attorney, expert or witness fees or 
our arbitration fees from you. Notwithstanding the foregoing, i f the arbitrator determines that any party�s cla im or defense is 
frivolous or wrongfully intended  to oppress or harass the other party, the arbitrator may award sanctions in the form of fees  9 
 and expenses reasonably incurred by the other party if such sanctions could be imposed under Rule 11 of the Feder al Rule s 
of Civil Procedure.  
 
L. Law Applied by the Arbitrator : The arbitrator must apply applicable substantive law consistent with the FAA and 
applicable statutes of limitations and claims of privilege recognized at law. The arbitrator is authorized to a ward all remedies 
permitted by the substantive law that would apply in an individual court action, including, without limitation, punitive dama ges 
(which shall be governed by the Constitutional standards employed by the courts) and injunctive, equitable an d declaratory 
relief (but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted  by 
that party�s individual Claim ). Any finding, award or judgment from an arbitration of any Claim shall apply only to that 
arbitration. No finding, award or judgment from any other arbitration shall impact the arbitration of any Claim.  
M. Right to Discovery:  In addition to the parties� rights to obtain discovery pursuant to the arbitration rules of the 
administrator, e ither party may submit a written request to the arbitrator to expand the scope of discovery normally allowable 
under the arbitration rules of the administrator. The arbitrator shall have discretion to grant or deny that request.  
 
N. Arbitration Award and R ight of Appeal:  At the timely request of either party, the arbitrator shall provide a written 
explanation for the award. However, if the amount in controversy exceeds $50,000, you or we can, within 15 days after the 
entry of the award by the arbitrator, ap peal the award to a three -arbitrator panel administered by the administrator. The 
panel shall reconsider anew any aspect of the initial award requested by the appealing party. The decision of the panel shall  
be by majority vote. Reference in this Arbitrati on Provision to �the arbitrator� shall mean the panel if an appeal of the 
arbitrator�s decision has been taken. The costs of such an appeal will be borne in accordance with the paragraph above 
titled �Location and Costs of Arbitration.� The original award or any subsequent award on the appeal described above shall 
be final and binding, subject to any further appeal rights under the FAA, and may be entered as a judgment by any court 
having jurisdiction.  
 
O. Rules of Interpretation:  This Arbitration Provision  is binding upon and benefits you, your respective heirs, 
successors and assigns, and us and our respective successors and assigns. This Arbitration Provision shall survive ( 1) the 
repayment of amounts owed under your Agreement ; (2) any legal proceeding ; (3) any sale, assignment or transfer of your 
Account ; (4) any bankruptcy to the extent consistent with applicable bankruptcy law ; (5) any default, breach or repossession; 
(6) any termination, cancellation,  closure,  suspension or non -renewal of your Agreement, your Account  or credit privileges ; 
and ( 7) any termination, amendment, expiration or performance of any transaction between you and us. In the event of a 
conflict or inconsistency between this Arbitration Provision, on the one hand, and the  applicable arbitration rules or the other 
terms of your Agreement, on the other hand, this Arbitration Provision shall govern . Any changes to this Arbitration Provision 
will apply only prospectively unless we give you a right to opt out of the change or t he entire Arbitration Provision.   
 
P. Severability:  If any portion of this Arbitration Provision is held to be invalid or unenforceable, the remaining portions 
shall nevertheless remain in force, subject to two exceptions: ( 1) if a determination is made th at the Class Action Waiver is 
unenforceable, and that determination is not reversed on appeal, then the Arbitration Provision (except for this sentence) 
shall be void in its entirety; and ( 2) if a court determines that a public injunctive relief Claim may proceed notwithstanding 
the Class Action Waiver, and that determination is not reversed on appeal, then the public injunctive relief Claim will be 
decided by a court, any individual Claims will be arbitrated, and the parties will ask the court to stay the public injunctive 
relief Claim until the other Claims have been finally concluded.  
 
Q. Notice and Cure : Prior to initiating a lawsuit or an arbitration proceeding under this Arbitration Provision, you or 
we, as applicable,  shall give the other party writte n notice of the Claim (a �Claim Notice�) and a reasonable opportunity, not 
less than 30 days, to resolve the Claim. Any Claim Notice to you shall be sent in writing by mail to the address you provided  
in connection with your Account (or any updated address  you subsequently provide) . Any Claim Notice to us shall be sent 
by mail to Credit Union, Attn: CLAIM NOTICE, P.O. Box 28327, Raleigh, NC 27611  (or any updated address we 
subsequently provide) . Any Claim Notice you send must include your name, address , and information sufficient to identify 
your Account and explain the nature of the Claim and the relief demanded. You may only submit a Claim Notice on your 
own behalf and not on behalf of any other party. The party giving a Claim Notice  must reasonably cooper ate in providing 
any information about the Claim that the other party reasonably requests.  
 
 
PROTECTIONS FOR ACTIVE DUTY SERVICE MEMBERS AND THEIR DEPENDENTS  
 
Protections : Federal law provides important protections to members of the Armed Forces and their dependents relating to 
extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her  10 
 dependent may not exceed an an nual percentage rate of 36 percent. This rate must include, as applicable to the credit 
transaction or account: the costs associated with credit insurance premiums; fees for ancillary products sold in connection 
with the credit transaction; any application  fee charged (other than certain application fees for specified credit transactions 
or accounts) and any participation fee charged (other than certain participation fees for a credit card account). You are 
entitled to these protections if you are a Covered  Borrower, as defined below.  
 
Covered Borrowe r: You are a Covered Borrower if, in connection with the opening of your Account, we determine in 
accordance with federal law that you are an active duty member of the Armed Forces (including active Guard and R eserve 
duty) or a dependent of an active duty member. Except for purposes of the Arbitration Provision, y ou will cease to be a 
Covered Borrower if we determine in accordance with federal law that you are no longer an active duty member of the 
Armed Forces (including active Guard and Reserve duty) or a dependent of an active duty member. For purposes of the 
Arbitration Provision only, you will also be a Covered Borrower if we determine you are on active duty or are a dependent 
of a service member on activity  duty at the time an arbitration demand could be asserted.  
 
Oral Disclosures: If you are a Covered Borrower, you may obtain information related to your Account, including information 
about these protections and your payment obligation, by calling 1 -855-491-7328.  
 
Servicemembers Civil Relief Ac t: If you have received notice that you  are to report to federal or state active duty military 
service, are currently on active duty military service, were on active duty military service within the past 365 days, or are  the 
spouse or financial dependent of a person called to active duty, you m ay be entitled to certain benefits and protections 
under the federal Servicemembers Civil Relief Act (SCRA) or a similar state law. Please call our servicemember helpline at 
1-800-438-1105 and ask to speak with an SCRA specialist.  
 
 
Your Billing Rights:  
 
Keep This Document for Future Use  
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.  
 
What to Do if You Find a Mistake on Your Statement  
 
If you think that there is an error on your statement, write to us at : Card and ATM Services, P.O. Box 28540, Raleigh, NC 
27611 -8540  or send us a secure message through Member Connect  or Mobile Connect . 
 
In your letter, give us the following information:  
� Account Information : Your name and Account number.  
� Dollar Amount : The dollar amount of the suspected error.  
� Description of Problem : If you think there is an error on your bill, describe what you believe is wrong and why you 
believe it is a mistake.  
 
You must contact us:  
� Within 60 days after the error appeared on your st atement; and   
� At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount 
you think is wrong.  
 
You must notify us of any potential errors in writing . You may call us, but if you do, we are not required to investigate any 
potential errors and you may have to pay the amount in question.  
 
What Will Happen After We Receive Your Letter  
 
When we receive your written or electronic notice, we must do two things:  
1.  Within 30 days of receiving your letter, we must tell you we received your letter. We will also tell you if we have already 
corrected the error.  
2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe  the bill is 
correct.  
 
  11 
 While we investigate whether or not there has been an error:  
� We cannot try to collect the amount in question, or report you as delinquent on that amount;  
� The charge in question may remain on your statement, and we may continue to  charge you interest on that amount;  
� While you do not have to pay the amount in question, you are responsible for the remainder of your balance;  
� We can apply any unpaid amount against your credit limit.  
 
After we finish our investigation, one of two thi ngs will happen:  
1. If we made a mistake:  You will not have to pay the amount in question, or any interest or other fees related to the 
amount.  
2.  If we do not believe there was a mistake : You will have to pay the amount in question, along with applicabl e interest 
and fees. We will send you a statement of the amount you owe, and the date payment is due. We may then report you 
as delinquent if you do not pay the amount we think you owe.  
 
If you receive our explanation but still believe your bill is wrong,  you must write to us within 10 days telling us that you still 
refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We  
must tell you the name of anyone to whom we reported you as delinqu ent, and we must let those organizations know when 
the matter has been settled between us.  
 
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill  is 
correct.  
 
Your Rights if You Are Dissatisfied with Your Credit Card Purchases  
 
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good 
faith to correct the problem with the merchant, you may have the right not to pay  the remaining amount due on the purchase.  
 
To use this right, all of the following must be true:  
1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the 
purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on 
an advertisement we mailed to you or if we own the company that sold you the goods or services.)  
2.  You must have used your credit card for the purchase. Purchases made with cas h advances from an ATM or branch or 
with a check that accesses your credit card account do not qualify.  
3.  You must not yet have fully paid for the purchase.  
 
If all the criteria above are met and you are still dissatisfied with the purchase, contact us in writing  at: Card and ATM 
Services, P.O. Box 28540, Raleigh, NC 27611 -8540  or send us a secure message through Member Connect  or Mobile 
Connect . 
 
While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our i nvestigation, 
we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as 
delinquent.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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OCS # 1976321  
Version No. 1. 1