P.O. Box 123
Annapolis Junction, MD 20701-0123
301-497-7000   •   800-787-8328
towerfcu.org

CREDIT CARD AGREEMENT

IN  THIS  AGREEMENT, "YOU"  AND  "YOUR"  MEAN  ANY  PERSON  WHO  ACCEPTS  THIS  AGREEMENT  OR  USES  THE  CARD.  THE  "CARD"  MEANS  ANY  CREDIT  CARD  ISSUED  TO  YOU  OR  THOSE
DESIGNATED BY YOU UNDER THE TERMS OF THIS AGREEMENT. "WE", "US", "OUR" AND THE "CREDIT UNION" MEANS TOWER FEDERAL CREDIT UNION OR ITS SUCCESSORS. BY USING YOUR
CARD, YOU AGREE TO ALL OF THE TERMS AND CONDITIONS SET FORTH HEREIN.

THE GRANTING OF THIS SECURITY INTEREST IS A CONDITION FOR
THE ISSUANCE OF CREDIT UNDER THIS AGREEMENT.
YOU  SPECIFICALLY  GRANT  US  A  CONSENSUAL  SECURITY
INTEREST  IN  ALL  INDIVIDUAL  AND  JOINT  ACCOUNTS  YOU  HAVE
WITH  US  NOW  AND  IN  THE  FUTURE  TO  SECURE  REPAYMENT OF
CREDIT  EXTENDED  UNDER  THIS  AGREEMENT. YOU  ALSO  AGREE
THAT WE  HAVE SIMILAR  STATUTORY LIEN  RIGHTS  UNDER  STATE
AND/OR  FEDERAL  LAW. IF  YOU ARE  IN  DEFAULT, WE  CAN APPLY
YOUR SHARES TO THE AMOUNT YOU OWE.
Shares  and  deposits  in  an  Individual  Retirement  Account  or  any  other
account that would lose special tax treatment under state or federal law if
given are not subject to this security interest.
If  you  have  other  loans  with  us,  collateral  securing  such  loans  will  also
secure your obligations under this Agreement, unless that other collateral
is your principal residence or non-purchase money household goods.

(Borrower Initials)

(Co-Borrower Initials)

Using  Your  Card;  Credit  Limits.  You  can  purchase  or  lease  goods  and
services 
the  Gold
from  any  merchant  who  honors  your  Card.  For 
Mastercard®, you  can obtain cash advances up to your maximum credit limit
from financial institutions and ATM machines that accept the Card. For World
Mastercard®  and  Empower  Mastercard®, you  can  obtain  cash  advances  up
to  30%  of  your  credit  limit.  You agree  not  to  present  your  Card  or  obtain  a
cash  advance  for  any  extension  of  credit  in  excess  of  your  available  credit
limit;  however,  if  you  do  exceed  your  credit  limit,  you  agree  to  make
immediate  payment  sufficient  to  bring  the  balance  below  the  credit  limit.
Certain  purchases  and  cash  advances  require  authorization  prior 
to
completion  of  the  transaction.  In  some  cases,  you  may  be  asked  to  provide
identification. If our system is not working, we may not be able to authorize a
transaction, even though you have sufficient credit available. Also, for security
reasons, we may block the use of your Card in certain countries or geographic
areas. We will have no liability to you or others if any of these events occur.

Account  Updating  Service. The  credit  card  payment  processing  network
(e.g.,  Visa,  Mastercard)  in  which  we  participate  has  an  account  updating
service in which your card is automatically enrolled. When your card(s) expire
and  new  cards  are  issued,  the  service  may  update  your  card  data  such  as
card  numbers  and  expiration  dates  to  the  processing  network’s  database.
Participating  merchants  to  whom  you  have  authorized  recurring  payments
may access this database in an attempt to facilitate uninterrupted processing
of  your  recurring  charges.  Updates  are  not  guaranteed  to  be  made  before
your next payment is due and not all merchants participate in the service; it is
your  responsibility  to  make  your  payments  until  recurring  payments  can  be
resumed. This service is provided as a free benefit to you. The Credit Union
has  no  responsibility  for  the  accuracy  or  timeliness  of  the  account  updating
service  or  its  database.  If  at  any  time  you  wish  to  opt-out  of  the  account
updating service or if you have any questions, please call  301-497-7000 or 1-
800-787-8328 to do so.

(PIN). We  may 

Identification  Number 

Personal 
issue  a  Personal
Identification  Number  (PIN)  for  use  with  your  Card.  This  PIN  is  confidential
and should not be disclosed to anyone. You may use your PIN and your Card
to access your account, and all sums advanced will be added to your account
balance.  In  the  event  a  use  of  your  PIN  constitutes  an  Electronic  Funds
Transfer,  the  terms  and  conditions  of  your  Electronic  Funds  Transfer
Agreement may affect your rights.

Promise To Pay. You promise to pay us in U.S. dollars for (a) all purchases,
cash  advances,  and  balance  transfers  made  by  you  or  anyone  whom  you
authorize  to  use  the  Card;  (b)  all  Interest  Charges  and  all  other  charges  or
fees;  (c)  collection  costs  and  attorney's  fees  as  permitted  by  applicable  law,
and any costs incurred in the recovery of the Card; and (d) credit in excess of
your credit limit that we may extend to you.

Illegal Transactions. You agree that your Card and account will not be used

to make or facilitate any illegal transactions as determined by applicable law;
and that any such use will constitute an event of default under this Agreement.
We may decline any transaction that we believe to be illegal under applicable
law,  including  but  not  limited  to  any  transaction  involving  or  relating  to  any
gambling activity. You agree that we will have no liability or responsibility for
any  such  use  by  you  or  any  authorized  user(s);  or  for  declining  any  such
transaction.  You further  agree  to  indemnify  and  hold  us  harmless  from  any
suits,  liability, damages  or  adverse  action  of  any  kind  that  results  directly  or
indirectly  from  such  illegal  use.  You promise  to  pay  us  any  and  all  amounts
owing on your Card for any transactions made by you, even if the transaction
is determined to be illegal.

Joint Accounts. Each of you will be responsible, jointly and severally, for the
repayment  of  amounts  owed,  regardless  of  who  initiated  any  transaction
under the account.

Others Using Your Account. If  you allow anyone else to use your account,
you will be liable for all credit extended to such persons. You promise to pay
for  all  purchases  and  advances  made  by  anyone  you  authorize  to  use  your
account,  whether  or  not  you  notify  us  that  he  or  she  will  be  using  it.  If
someone  else  is  authorized  to  use  your  account  and  you  want  to  end  that
person's privilege, you must notify us in writing, and if he or she has a Card,
you must return that Card with your written notice for it to be effective.

Ownership  of  Card. Your  Card  remains  our  property  and  may  be  cancelled
by  us  at  any  time  without  notice.  You agree  to  surrender  your  Card  and  to
discontinue use of the account immediately upon our request.

Interest Charges. You agree to pay interest at the rate(s) disclosed to you at
the time you open your account and as may be changed from time to time in
accordance  with  applicable  law.  Average  Daily  Balance  including  new
transactions:  Interest  Charges  will  accrue  on  your  average  daily  balance
outstanding during the month. To get the average daily balance, we take the
beginning  balance  each  day,  add  any  new  purchases,  cash  advances,
balance  transfers  or  other  advances,  and  subtract  any  payments,  unpaid
interest  charges,  and  unpaid  late  charges.  This  gives  us  the  daily  balance.
Then, we add up all the daily balances for the billing cycle and divide that by
the number of days in the billing cycle. We then multiply that by the periodic
rate  corresponding  to  the  Annual  Percentage  Rate  on  your  account.  If  you
have  different  rates  for  purchases,  cash  advances  or  balance  transfers,
separate  average  daily  balances  for  each  will  be  calculated  and  the
appropriate periodic rate is then applied to each.

For the Gold Mastercard®:

Grace  Period  on  Purchases  Only: You  can  avoid  Interest  Charges  on
purchases by paying the full amount of the new balance for purchases each
month by the date on which the payment is due. Otherwise, the new balance
of your account, and subsequent advances from the date they are posted to
the account, will be subject to an Interest Charge. You cannot avoid Interest
Charges on cash advances and balance transfers; even if you pay the entire
cash advance balance or balance transfer balance by the payment due date,
you will incur the Interest Charges accrued from the date the cash advance or
balance transfer is posted to your account.

For World Mastercard® and Empower Mastercard®:

Grace  Period  on  Purchases  Only: You  can  avoid  Interest  Charges  on
purchases by paying the full amount of any outstanding balance each month
by the date on which the payment is due. If you do not pay the full amount of
the  outstanding  balance  by  the  date  on  which  the  payment  is  due,  the  new
balance  of  your  account,  and  subsequent  advances  from  the  date  they  are
posted to the account, will be subject to an Interest Charge. You cannot avoid
Interest Charges on cash advances and balance transfers; even if you pay the
entire cash advance balance or balance transfer balance by the payment due
date,  you  will  incur  the  Interest  Charges  accrued  from  the  date  the  cash
advance or balance transfer is posted to your account.

Fees.  In  addition  to  the  Interest  Charges  set  forth  above,  you  agree  to  also
pay  any  and  all  fees  that  you  incur  as  disclosed  to  you  on  your  Truth-in-
Lending  Statement  or  similar  disclosures  (as  may  be  amended  from  time  to
time), or as disclosed to you during the term of your Card.

9011 LASER FPDF FI19188 Rev 4-2021

page 1 of 3

COPYRIGHT 2009 Securian Financial Group, Inc. All rights reserved.

IN  THIS  AGREEMENT, "YOU"  AND  "YOUR"  MEAN  ANY  PERSON  WHO  ACCEPTS  THIS  AGREEMENT  OR  USES  THE  CARD.  THE  "CARD"  MEANS  ANY  CREDIT  CARD  ISSUED  TO  YOU  OR  THOSE
DESIGNATED BY YOU UNDER THE TERMS OF THIS AGREEMENT. "WE", "US", "OUR" AND THE "CREDIT UNION" MEANS TOWER FEDERAL CREDIT UNION OR ITS SUCCESSORS. BY USING YOUR
CARD, YOU AGREE TO ALL OF THE TERMS AND CONDITIONS SET FORTH HEREIN.

If  Your  Card  is  Lost  or  Stolen  or  if  an  Unauthorized  Use  Occurs. You
agree  to  notify  us  immediately  if  your  Card  is  ever  lost  or  stolen  or  if  an
unauthorized  use  may  have  occurred.  "Unauthorized  use"  means  the  use  of
the  Card  by  someone  other  than  you  who  does  not  have  actual,  implied  or
apparent authority for such use, and from which you receive no benefit. The
telephone  number  to  call  is  (866)  570-1238  or  (515)  457-2082  (outside  US).
You agree to follow up your call with notice in writing to us at: P.O. Box 10452,
Des  Moines,  IA 50306-0452.  You also  agree  to  assist  us  in  determining  the
facts, circumstances and other pertinent information relating to any loss, theft
or possible unauthorized use of your Card and comply with such procedures
as  we  may  require  in  connection  with  our  investigation.  You  will  have  no
liability for Mastercard® transactions not authorized by you, provided that you
have exercised reasonable care in safeguarding the Card from risk of loss or
theft, and upon becoming aware of such loss or theft, you promptly report the
loss or theft to us.
Minimum Payment Due; Crediting of Payments. Payments are due in the
amount and on the date disclosed on your billing statement. If your payment
is  received  by  us  on  a  business  day  at  the  address  and  by  the  time
designated on the billing statement, it will be credited to your account on the
date  of  receipt.  If  payment  is  made  at  any  location  other  than  the  address
designated  on  the  periodic  statement,  credit  for  such  payment  may  be
delayed  up  to  five  (5)  days.  Payments  will  be  applied  in  any  order  we
determine, subject to applicable law.
Default; Acceleration; Credit Suspension; Collection Costs. You will be in
default if: (1) you fail to make any payment on time; (2) if you fail to keep any
promises  you  have  made  under  this Agreement  or  under  other Agreements
you have with us; (3) if you die; (4) if you file a petition in bankruptcy or have a
bankruptcy  petition  filed  against  you,  or  if  you  become  involved  in  any
insolvency,  receivership  or  custodial  proceeding;  (5)  if  anyone  attempts  to
take any of your funds held by us via legal process or if you have a judgment
or  tax  lien  filed  against  you;  (6)  if  you  make  any  false,  inaccurate,  or
misleading statements in any credit application or credit update; or (7) if we, in
good  faith,  believe  that  your  ability  to repay  what you  owe is or soon  will  be
impaired, or that you are unwilling to make your payments.
If you are in default, we have the right to demand immediate payment of your
full  account  balance  without  giving  you  notice.  If  immediate  payment  is
demanded, you agree to continue paying interest charges and fees until what
you owe has been paid, and any shares that were given as security for your
account  may  be  applied  towards  what  you  owe.  You  agree  to  pay  all
reasonable costs of collection, including court costs and attorney's fees, and
any costs incurred in the recovery of the Card, subject to applicable law. Even
if  your  unpaid  balance  is  less  than  your  credit  limit,  you  will  have  no  credit
available during any time that any aspect of your account is in default.
Suspension  of  electronic  services  and  access  to  share  or  deposit
accounts. Subject  to applicable law, we may suspend some or all electronic
services  and  access  to  your  checking  or  other  account(s)  if  you  become
delinquent on any of your credit card or deposit obligations to us or you cause
a  loss  to  us.  We  shall  not  be  liable  to  you  in  any  regard  in  connection  with
such suspension of services.
Negative  Information  Notice:  We  may  report  information  about  your
account  to  credit  bureaus.  Late  payments,  missed  payments,  or  other
defaults on your account may be reflected in your credit report.
Additional  Benefits/Card  Enhancements.  We  may  from  time  to  time  offer
additional  services  to  your  Account  at  no  additional  cost  to  you.  You
understand that we are not obligated to offer such services and may withdraw
or change them at any time.
Convenience Checks. We may, at our discretion, issue checks to you which
may be used for any purpose other than making a payment for credit to your
account.  By  signing  such  check,  you  authorize  us  to  pay  the  item  for  the
amount indicated and post such amount as a cash advance to your account.
We do not have to pay any item which would cause the outstanding balance
in your account to exceed your credit limit.
Credit  Information.  We may  from  time  to  time  request  personal  information
from  you  or  obtain  credit  reports  from  the  credit  reporting  agencies  for  the
purpose of updating your credit status. Your failure to provide such information
when requested by us may result in suspension of credit privileges under this
Agreement,  including  your  ability  to  obtain  any  future  advances  by  any
means. You authorize us to investigate your credit standing when opening or
reviewing  your  account.  You authorize  us  to  disclose  information  regarding
your  account  to  credit  bureau  and  creditors  who  inquire  about  your  credit
standing.

Foreign  Transactions;  Currency  Conversion. Purchases 
and  cash
advances made in foreign currencies will be billed to you in U.S. dollars. The
conversion rate in dollars will be a rate selected by the card company from a
range  of  rates  available  in  wholesale  currency  markets  for  the  applicable
central processing date, which rate may vary from the rate the card company
itself  receives,  or  the  government-mandated  rate  in  effect  for  the  applicable
central  processing  date  in  each  instance. All  transactions  processed  outside
of the United States (which may include internet transactions) will be charged
a  foreign  transaction  fee  in  the  amount  disclosed  on  your  Truth-in-Lending
Statement  (as  amended  from  time  to  time),  even  if  you  are  located  in  the
United States.

Termination;  Change-in-Terms.  We  may,  by  written  notice,  terminate  this
Agreement  or  account  at  any  time,  subject  to  applicable  law.  You  may
terminate  this Agreement  or  account  by  written  notice. Termination by  either
party  shall  not  affect  your  obligation  to  repay  any  balance  on  your  account
resulting from use of the Card as well as Interest Charges and fees incurred.
We  may  change  the  terms  of  this  Agreement,  including  the  method  of
calculating  the  periodic  rate,  at  any  time,  by  written  notice,  subject  to
applicable law. Use of the Card constitutes agreement and acceptance of any
change  in  terms,  unless  applicable  law  requires  otherwise.  Our  failure  to
exercise any of our rights or to take any action shall not constitute a waiver of
those  rights,  or  an  amendment  or  change  in  any  of  the  terms  of  this
Agreement.

total 

increase  your 

Late  or  Partial  Payments. Any  payment  that  delays  the  reduction  of  your
balance  will 
interest  costs.  Partial  payments  or
prepayments will not delay your next scheduled payment - you will still need
to make the minimum scheduled payment by the next scheduled due date to
keep your account current. We may accept late payments, partial payments,
checks  or  money  orders  marked  "payment  in  full"  and  such  action  shall  not
constitute  final  settlement  of  your  account  or  a  waiver  or  forgiveness  of  any
amounts owing under this Agreement.

Enforcement. We do not lose our rights under this or any related agreement
if we delay enforcing them. If any provision of this or any related agreement is
determined  to  be  unenforceable  or  invalid,  all  other  provisions  remain  in  full
force and effect.

Returns and Adjustments. Merchants  and others who honor the Card may
give  credit  for  returns  or  adjustments,  and  they  will  do  so  by  submitting  a
credit slip which will be posted to your account. If your credits and payments
exceed what you owe us, the amount will be applied against future purchases
and  cash  advances.  If  the  credit  balance  amount  is  $1  or  more,  it  will  be
refunded upon your written or verbal request.

Plan Merchant Disputes. We  are not responsible for the refusal of any plan
merchant  or  financial  institution  to  honor  your  Card.  Also,  we  are  not
responsible for goods or services that you purchase with the Card unless: (a)
your  purchase  was  made  in  response  to  an  advertisement  we  sent  or
participated in sending you; or (b) your purchase cost more than $50 and was
made  from  a  plan  merchant  in  your  state  or  within  100  miles  of  your  home;
and  only  if  you  have  made  a  good  faith  attempt,  but  have  been  unable  to
obtain  satisfaction  from  the  plan  merchant.  You  must  resolve  all  other
disputes directly with the plan merchant. We do not warrant any merchandise
or services purchased by you with the Card.

Statements and Notices. Statements and notices will be mailed to you at the
most recent postal address or e-mail address (if you have elected to receive
such documents via electronic means) you have given us. Notice sent to any
one of you will be considered notice to all.

Notification  of Address  Change.  You  will  notify  us  promptly  if  you  change
your  address  for  any  reason.  In  order  to  prevent  identity  theft,  your  identity
may need to be verified before we act upon the notification.

Copy  Received. You  acknowledge  that  you  have  received  a  copy  of  this
Agreement.

Governing  Law. This  Agreement  shall  be  construed  under  federal  law  and
state law in the state in which we are primarily located, and the venue shall be
located  in  the  county  and  state  in  which  we  are  primarily  located.  Operating
regulations of Mastercard may also apply. This Agreement is the contract that
applies to all transactions even though the sales, cash advance, convenience
check, credit or other slips you sign or receive may contain different terms.

NOTICE  TO  UTAH  BORROWERS: This  written  agreement  is  a  final
expression of the agreement between you and the Credit Union. This written
agreement may not be contradicted by evidence of any oral agreement.

9011 LASER FPDF FI19188 Rev 4-2021

page 2 of 3

COPYRIGHT 2009 Securian Financial Group, Inc. All rights reserved.

IMPORTANT DISCLOSURES FOR ACTIVE MEMBERS OF THE MILITARY AND THEIR DEPENDENTS:
The following applies if at the time this loan is made you are an active member of the military or a dependent (as those terms are defined in the Military
Lending Act (MLA), 10 U.S.C. 987 and its implementing regulations (“MLA”)), and (a) your loan is unsecured or secured by personal property or a vehicle
that you did not purchase with the proceeds of the loan; or (b) it is otherwise determined by law that the MLA applies to your loan. If this loan is a revolving
line of credit or credit card, the MLA ceases to apply at any time during which you are not a member of the military or a dependent (as defined in the MLA).

1.

2.

NOTICE: Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit.
In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36
percent. This rate must include, as applicable to the credit transaction or account: the costs associated with credit insurance premiums or debt protection
fees;  fees  for  ancillary  products  sold  in  connection  with  the  credit  transaction;  any  application  fee  charged  (other  than  certain  application  fees  for
specified credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit card account). To receive
this notice verbally, please call 301-497-7000 for local calls or if outside the 301 area code call toll-free 1-800-787-8328, 24 hours a day, 7 days a week.

This loan will not be secured by a consensual lien on shares or deposits in any of your accounts unless you agree to establish an account in connection
with this loan (“Secured Account”). Only funds deposited into the Secured Account after the loan is made will secure this loan. Any cross-collateralization
provision contained in your loan or account documents will not apply to the Secured Account or your other share or deposit accounts for any loan subject
to the Military Lending Act.
However, we reserve our statutory lien rights and rights to set-off or administrative freeze under federal or state law, which gives us the right to apply the
sums in the Secured Account or any other account(s) you have with us to satisfy your obligations under this loan.

3. Any reference in this consumer credit contract to the following are hereby inapplicable to your loan: (a) Mandatory arbitration; (b) Any requirement(s) to
waive your rights to legal recourse under any applicable state or federal law; (c) Any demands or requirements construed as unreasonable notice from
you in order to exercise your legal rights; or (d) Prepayment penalties.

4.

Any provisions in your consumer credit contract, loan, security, or account agreements that are determined to be inconsistent with or contradictory to
these disclosures or the MLA (as they may be changed or amended from time to time) are inapplicable with regard to this loan. However, all other terms
and conditions of the consumer credit contract shall remain in full force and effect.

YOUR BILLING RIGHTS - KEEP THIS NOTICE FOR FUTURE USE

This notice tells you about your rights and our responsibilities under the
Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement

If you think there is an error on your statement, write to us at the address(es)
below.

Tower Federal Credit Union
P.O. Box 10452
Des Moines, IA 50306-0452
Risk_Email@tmg.global

In your letter, give us the following information:

1.
2.
3.

Your name and account number.
The dollar amount of the suspected error.
If  you  think  there  is  an  error  on  your  bill,  describe  what  you  believe  is
wrong and why you believe it is a mistake.

You must contact us:

•
•

Within 60 days after the error appeared on your statement.
At  least  3  business  days  before  an  automated  payment  is  scheduled,  if
you want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing, or electronically. You may
call  us,  but  if  you  do,  we  are  not  required  to  investigate  any  potential  errors
and you may have to pay the amount in question.

What Will Happen After We Receive Your Letter

When we receive your letter, we must do two things:

1.

2.

Within 30 days of receiving your letter, we must tell you that we received
your letter. We will also tell you if we have already corrected the error.
Within 90 days of receiving your letter, we must either correct the error or
explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:

•

•

•

•

We  cannot  try  to  collect  the  amount  in  question,  or  report  you  as
delinquent on that amount.
The  charge  in  question  may  remain  on  your  statement,  and  we  may
continue to charge you interest on that amount.
While you do not have to pay the amount in question, you are responsible
for the remainder of your balance.
We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:

•

•

If we made a mistake: You will not have to pay the amount in question or
any interest or other fees related to that amount.
If we do not believe there was a mistake: You will have to pay the amount
in  question,  along  with  applicable  interest  and  fees.  We  will  send  you  a
statement of the amount you owe and the date payment is due. We may
then report you as delinquent if you do not pay the amount we think you
owe.

If you receive our explanation but still believe your bill is wrong, you must write
to  us  within  10  days  telling  us  that  you  still  refuse  to  pay. If  you  do  so,  we
cannot  report  you  as  delinquent  without  also  reporting  that  you  are
questioning  your  bill.  We  must  tell  you  the  name  of  anyone  to  whom  we
reported you as delinquent, and we must let those organizations know when
the matter has been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50
of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with
your credit card, and you have tried in good faith to correct the problem with
the merchant, you may have the right not to pay the remaining amount due on
the purchase.

To use this right, all of the following must be true:

1.

2.

3.

The  purchase  must  have  been  made  in  your  home  state  or  within  100
miles of your current mailing address, and the purchase price must have
been  more  than  $50.  (Note:  Neither  of  these  are  necessary  if  your
purchase was based on an advertisement we mailed to you, or if we own
the company that sold you the goods or services.)
You must have used your credit card for the purchase. Purchases made
with  cash  advances  from  an  ATM  or  with  a  check  that  accesses  your
credit card account do not qualify.
You must not yet have fully paid for the purchase.

If  all  of  the  criteria  above  are  met  and  you  are  still  dissatisfied  with  the
purchase,  contact  us  in  writing,  or  electronically  at  the  address(es)  listed
above.

While  we  investigate,  the  same  rules  apply  to  the  disputed  amount  as
discussed  above.  After  we  finish  our  investigation,  we  will  tell  you  our
decision. At that point, if we think you owe an amount and you do not pay, we
may report you as delinquent.

9011 LASER FPDF FI19188 Rev 4-2021

page 3 of 3

COPYRIGHT 2009 Securian Financial Group, Inc. All rights reserved.