Purchase Annual
Percentage Rate (APR)

My Chase LoanSM APR

Balance Transfer APR

Cash Advance APR

Penalty APR and When It
Applies

Paying Interest

CARDMEMBER AGREEMENT RATES AND FEES TABLE
INTEREST RATES AND INTEREST CHARGES

15.99%. This APR will vary with the market based on the Prime Rate.a
0% Promo APRb for the first six months following the purchase date on select Disney vacation packages or
purchase of a real estate interest, including a Member Add On, in a Disney Vacation Club® Resort, provided your
account is not past due on the purchase date.e After that, 15.99%. This APR will vary with the market based
on the Prime Rate.a
15.99%. This APR will vary with the market based on the Prime Rate.a
Promotional offers with fixed APRs and varying durations may be available from time to time on some accounts.
15.99%. This APR will vary with the market based on the Prime Rate.a
Introductory APRs with varying durations may be available on some accounts.
24.99%. This APR will vary with the market based on the Prime Rate.c
Up to 29.99%. This APR will vary with the market based on the Prime Rate.d
We may apply the Penalty APR to your account if you:
• fail to make a Minimum Payment by the date and time that it is due; or
• make a payment to us that is returned unpaid.

How Long Will the Penalty APR Apply?: If we apply the Penalty APR for either of these reasons, the Penalty
APR could potentially remain in effect indefinitely.

Your due date will be a minimum of 21 days after the close of each billing cycle. We will not charge you interest
on new purchases if you pay your entire balance or Interest Saving Balance by the due date each month. We
will begin charging interest on balance transfers and cash advances on the transaction date.

Minimum Interest Charge

None

Credit Card Tips from the
Consumer Financial
Protection Bureau

To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer
Financial Protection Bureau at http://www.consumerfinance.gov/learnmore.

Annual Membership Fee
My Chase PlanSM Fee
(fixed finance charge)

None to $49
Monthly fee of 1.72% of the amount of each eligible purchase transaction or amount selected to create a My
Chase Plan. The My Chase Plan Fee will be determined at the time each My Chase Plan is created and will remain
the same until the My Chase Plan is paid in full.f

FEES

Transaction Fees

Balance Transfers
Cash Advances
Foreign Transactions

Penalty Fees

Late Payment
Over-the-Credit-Limit
Return Payment
Return Check

3% to 5% of the amount of each transfer (minimum fee $5).
3% to 5% of the amount of each transaction (minimum fee $10).
3% of the amount of each transaction in U.S. dollars.

Up to $40.
None
Up to $40.
None

Note: This account may not be eligible for balance transfers.
How We Will Calculate Your Balance: We use the daily balance method (including new transactions). See Interest Charges section in this Agreement for more details.
Billing Rights: Information on your rights to dispute transactions and how to exercise those rights are included in this Agreement. See Your Billing Rights section for full
details.
Penalty Fees: A single violation of each type will not exceed $29. However, if another violation of the same type occurs within six monthly billing periods we will charge up to
the maximum fee in the table above. The Late Payment and Return Payment fees will not exceed the related minimum payment that was due.
Minimum Payment: We will calculate the minimum payment as: (1) any past-due amounts; PLUS (2) any special payment obligations in connection with Flexible Financing
Offers which require repayment of the balance over a pre-selected number of billing periods; PLUS (3) the larger of: (a) $40 (or total amount you owe if less than $40); or (b)
the sum of: (i) 1% of the new balance (excluding any Flexible Financing Offer balances which require special payment obligations to ensure repayment of the balance over a
pre-selected number of billing periods), PLUS (ii) any periodic interest charges and late fees we have billed you on the statement for which your minimum payment is calculated.
Prime Rate: Variable APRs are based on the 3.25% Prime Rate as of September 30, 2021.
a We add 12.74% to the Prime Rate to determine the Purchase/My Chase Loan/Balance Transfer APR (daily periodic rate currently 0.04381%). Maximum APR 29.99% (daily
periodic rate 0.08217%).
b The daily periodic rate for your Promo APR is 0%.

c We add 21.74% to the Prime Rate to determine the Cash Advance APR (daily periodic rate currently 0.06847%). Maximum APR 29.99% (daily periodic rate 0.08217%).

d We add up to 26.99% to the Prime Rate to determine the Penalty APR. Maximum APR 29.99% (daily periodic rate 0.08217%).

e For further details, please see the Promotional Financing section of this Agreement.

COL00040

f  My Chase Plan Fee: The My Chase Plan Fee is calculated at the time each plan is created and is based on the amount of each purchase transaction or amount selected to 
create the plan, the number of billing periods you choose to pay the balance in full, and other factors. The monthly and aggregate dollar amount of your My Chase Plan Fee 
will be disclosed during the activation of each My Chase Plan.

MILITARY LENDING ACT NOTICE: Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. 
In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must 
include, as applicable to the credit transaction or account: the costs associated with credit insurance premiums; fees for ancillary products sold in connection with the credit 
transaction; any application fee charged (other than certain application fees for specified credit transactions or accounts); and any participation fee charged (other than certain 
participation fees for a credit card account). To receive this information and a description of your payment obligation verbally, please call 1-800-235-9978.

COL00040

WELCOME TO

YOUR CARDMEMBER AGREEMENT

8/10/21   11:40 AM

August 10, 2021 11:40 AM

CFB00924.indd   1

CFB00924

Tech: LP

Job info

Segment: Fulfillment 

Campaign: CFB CMA Booklet  

Cell: None 

WR #: 110128

Partner: Disney

Program ID: 9999974

RPC: None

Creative Format ID: CF53627

Component Spec ID: BRC-S46089

Mail Date: 09/15/2021

Legal

Claim ID: 
None

Footnotes:  
None

WELCOME TO YOUR ACCOUNT.
Take a moment to read and save this important information about your account. This document, along with the Rates and Fees Table, is an agreement between you (the cardmember) and JPMorgan Chase Bank, N.A., 
a subsidiary of JPMorgan Chase & Co. If you have any questions, please call us using the number on the back of your card. We’ve agreed to lend you money as described in this agreement, and you agree to pay 
us back, along with interest charges and fees. If you use this account or make any payment to it, you’re indicating that you accept the terms of this agreement. Keep in mind: If any fee in the Rates and Fees Table 
is marked “none,” the section of this agreement that relates to that fee won’t apply. 

GETTING STARTED: YOUR ACCOUNT 
Get acquainted with your account by reviewing the important terms below.

IMPORTANT TERM WHAT IT MEANS TO YOU

OUR RESPONSIBILITY

Credit Limit

You  are  responsible  for  the  total  balance  at  all  times,  even  if  your  balance  exceeds  your 
credit limit.

We will post your current credit limit on your monthly billing statement, and may 
cancel,  change  or  restrict  it  or  your  credit  availability  at  any  time.  We  are  not 
obligated to allow your account to go over its credit limit.

Authorized Users

You are responsible for any use of your account by an authorized user or anyone else that you 
permit to use your account. You must notify us if you want them to stop using your account. 
You  also  are  responsible  for  getting  any  cards,  checks  or  other  means  of  accessing  your 
account from the authorized user.

If you request, we may issue cards that access your account to your authorized 
users. If you wish to terminate an authorized user, we may close your account and 
open a new account with a different account number.

Annual  
Membership Fee

If your account has an annual fee, you are responsible for it every year your account is open or 
until your account is closed and paid in full. Your monthly billing statement will tell you how to 
cancel your account and avoid future annual fees.

If your account has an annual fee, we will add your annual fee to your monthly 
billing statement once a year, whether or not you use your account. Your annual 
fee will be added to your purchase balance and may incur interest.

Amendments

We may change the terms of this agreement including APRs and fees from time to time. 
We may also add new terms or delete terms. APRs or other terms may also change 
without  amendment,  for  example  when  the  Prime  Rate  changes  or  the  penalty  APR 
becomes applicable. See the Variable Rate and Penalty APR sections for details.

Our ability to make changes to this agreement is limited by applicable 
law. We may communicate amendments to this agreement to you via 
mail, email or other electronic means, or included in your monthly billing 
statements as permitted by law. 

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TERM

WHAT IT MEANS

IMPORTANT DEFINITIONS

Cash-like 
Transactions

Cash-like transactions will be treated as cash advances. Cash-like transactions include, but are not limited to, the following transactions to the extent they are accepted:
• purchasing travelers checks, foreign currency, money orders, wire transfers, cryptocurrency, other similar digital or virtual currency and other similar transactions;
• purchasing lottery tickets, casino gaming chips, race track wagers, and similar offline and online betting transactions;
• person-to-person money transfers and account-funding transactions that transfer currency; and
• making a payment using a third party service including bill payment transactions not made directly with the merchant or their service provider.

Payment Due 
Date

Payments are due on the payment due date shown on your monthly statement. The monthly statement also explains when the payment must reach us in order to be considered received 
as of that date. Payments received after the required time will be credited on the next business day.

Variable Rate

We calculate variable APRs by adding a margin to the highest U.S. Prime Rate published in the Money Rates section of The Wall Street Journal two business days (not weekends or 
federal holidays) before the closing date shown on your billing statement. The APR may increase or decrease each month if the Prime Rate changes. Any new rate will be applied as 
of the first day of your billing cycle during which the Prime Rate has changed. If the APR increases, you will pay a higher interest charge and may pay a higher minimum payment. The 
Prime Rate is simply a reference index and is not the lowest interest rate available. If The Wall Street Journal stops publishing the Prime Rate, we will select a similar reference rate.

Default

Your account will be in default if:
1) You do not pay at least the minimum payment when due; 2) You exceed your credit limit; 3) You fail to comply with this or other agreements with us or one of our related banks; or
4) We believe you may be unwilling or unable to pay your debts on time; you file for bankruptcy; or you become incapacitated or die.
If your account is in default, we may close it without notice and require you to pay your unpaid balance immediately. We can also begin collection activities. To the extent permitted by law, 
if you are in default because you have failed to pay us, we will require you to pay our collection costs, attorneys’ fees, court costs, and all other expenses of enforcing our rights under
this agreement. 

Interest Saving 
Balance

When you take advantage of Flexible Financing Offers, we will not charge you interest on new purchases if you pay your entire Interest Saving Balance by the due date each month.
If your Interest Saving Balance for any billing cycle is less than your minimum payment due, your Interest Saving Balance amount will reflect your minimum payment due to avoid 
a late fee.

Flexible 
Financing Offers

When you take advantage of Flexible Financing Offers, like those available with My Chase LoanSM and My Chase PlanSM, you can pay those balances over time based on their offer terms 
and still avoid additional interest charges on new purchases.

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USING YOUR CARD 
You can use your account in the following ways. Your account is to be used only for personal, family or household purposes. You cannot use your account for 
illegal purposes, such as writing checks against uncollected funds. You agree that we may rely on information provided to us by merchants and the applicable 
payment network to categorize transactions as Purchases, Balance Transfers or Cash Advances.

TRANSACTIONS WHAT IT MEANS TO YOU

OUR RESPONSIBILITY 

Purchases

You may use your account to buy goods and services.

We authorize charges to your account in accordance with the terms of this agreement.

Balance 
Transfers

If eligible for a balance transfer, you can transfer balances to your account by using balance 
transfer checks, visiting our website or calling us.

We  permit  balance  transfers  from  most  non-Chase  accounts.  We  do  not  permit 
balance transfers from other accounts or loans with us or any of our related banks. 

Cash 
Advances

You may obtain cash from automatic teller machines, at banks or by using cash advance checks. 
Unless we say otherwise, balance transfer checks or promotional checks made payable to cash 
or yourself will be treated as cash advances.

We treat certain other transactions as cash advances. See the Cash-like Transactions 
section under Important Definitions above. 

Checks

For your protection, balance transfer and cash advance checks must be signed by the person 
whose name is printed on the checks. 

We may provide balance transfer checks and cash advance checks for your use; we 
have the right not to pay a check for any reason. 

Automatic Charges

You may set up scheduled and repeat transactions to your account. If your account is closed 
or suspended, or your account number changes, you will need to contact any persons that 
you are paying by automatic transactions.

We  are  not  responsible  for  scheduled  and  repeat  transactions  if  your  account  is 
closed, suspended or the account number changes.

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Promotions

You may receive special offers related to your account.

Any special offer is subject to this agreement, unless explained otherwise.

Foreign Transaction 
Fee and Exchange 
Rate

There is a fee, unless “None” is stated in the Rates and Fees Table, for transactions that are 
made in a currency other than U.S. Dollars. Our fee is a percentage of the U.S. Dollar amount 
of the transaction. Please see the Rates and Fees Table for the amount of this fee, if any.

•  If a transaction is in a foreign currency, Visa International or Mastercard International 
will  convert  the  transaction  into  U.S.  dollars  using  their  own  currency  conversion 
procedures, and then will send us the transaction amount. The exchange rate will be 
determined using either the range of rates available in the wholesale currency markets 
for the processing date (which may be different from the rate the card association 
receives) or a government-mandated rate in effect on that date. The exchange rate 
used by Visa or Mastercard may differ from the rate on the date of your transaction.
•  In the case of returned or exchanged merchandise that was purchased in a foreign 

currency, the exchange rate is determined on the date of the return.

Authorization of 
Transactions / 
Closing Your Account

We  are  not  obligated  to  honor  every  transaction,  and  we  may  close  or  suspend  your 
account. Sometimes we close accounts based not on your actions or inactions, but on our 
business needs.

We  may  decline  transactions  for  any  reason,  including:  operational  matters,  the 
account  is  in  default,  or  suspected  fraudulent  or  unlawful  activity.  We  are  not 
responsible for any losses associated with a declined transaction.

My Chase LoanSM

If eligible, you may use the My Chase Loan feature to obtain cash as an electronic deposit into 
an eligible bank account held by a financial institution located in the United States by accepting 
a My Chase Loan offer. Each offer will include a My Chase Loan APR and the number of billing 
periods it will take to pay the My Chase Loan balance in full by making regular payments each 
monthly billing period. 
Your ability to create a My Chase Loan balance is based on a variety of factors, such as your 
creditworthiness,  your  credit  limit,  and  your  past  account  behavior.  You  will  not  be  able  to 
create a My Chase Loan balance if you enroll in a debt management program or if your account 
is closed or in default.
My Chase Loan transactions are not Cash Advances or Balance Transfers. My Chase Loan 
provides Flexible Financing Offers. Therefore, when you have a My Chase Loan balance on 
your account, we will not charge you interest on new purchases if you pay your entire Interest 
Saving Balance by the due date each month.

At our discretion, we may make My Chase Loan available to you; we may decline a 
My Chase Loan transaction for any reason. 

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My Chase PlanSM

If eligible, you may use the My Chase Plan feature through Chase.com or the Chase Mobile App 
to create, from recent eligible purchase transactions or eligible amounts, a My Chase Plan 
balance with set repayment terms, subject to the My Chase Plan Fee. From the available 
offers, you select how many billing periods it will take to pay the My Chase Plan balance in 
full by making regular payments each monthly billing period. For each billing period during 
which there is a balance in the My Chase Plan, you will be charged the My Chase Plan Fee, 
rather than interest under the Purchase APR.
An  eligible  purchase  transaction  for  My  Chase  Plan  is  a  purchase  of  at  least  a  specified 
dollar  amount  but  may  not  include  certain  purchase  transactions,  such  as  cash-like 
transactions and any fee owed to us, including Annual Membership Fees. An eligible amount 
for  My  Chase  Plan  is  a  portion  of  your  account  balance,  as  specified  from  time  to  time 
within the My Chase Plan experience. Cash advance, balance transfer and My Chase Loan 
transactions are not eligible for My Chase Plan.
Your ability to create a My Chase Plan balance is based on a variety of factors, such as your 
creditworthiness, your credit limit, and your account behavior. You will not be able to create 
a My Chase Plan balance if you enroll in a debt management program or if your account is 
closed or in default. 
When you have a My Chase Plan balance on your account, we will not charge you interest on 
new purchases if you pay your entire Interest Saving Balance by the due date each month.

At our discretion, we may make My Chase Plan available to you; we may decline a 
My Chase Plan transaction for any reason.

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PAYING US BACK 
You will receive a billing statement, if one is required, each month. It will show your minimum required payment.
After you make a payment, it may take up to 15 days to restore available credit on your account.

IMPORTANT 
INFORMATION

WHAT IT MEANS TO YOU

OUR RESPONSIBILITY

Payment 
Instructions

Minimum 
Payment

Interest-Free 
Period (also 
called Grace 
Period) on 
Purchases

You must follow the payment instructions on your billing statement. You can pay us by: check, money order, 
or electronic payment drawn on a U.S. bank or a foreign bank branch in the U.S. All payments must be in U.S. 
Dollars. You authorize us to collect any payment check either electronically or by draft. Payments marked “paid 
in full” must be sent to the Conditional Payments address shown on your billing statement. See your billing 
statement for complete payment instructions.

As long as you make your payment in accordance with the instructions 
on your billing statement by the date and time payments are due, we will 
credit your payment as of the same day it is received. We may accept and 
process any payments marked as “paid in full” without losing our rights.

You agree to pay at least the minimum payment when due. You also agree to pay overlimit amounts when billed 
to your monthly statements or sooner if we ask. Minimum payments may include specific fixed payments that 
are part of special promotions. You can pay down balances faster by paying more than the minimum payment 
or the total unpaid balance on your account.

We will calculate your minimum payment based on the method described 
below the Rates and Fees Table. The minimum payment will appear on 
your monthly statement and includes any past due amounts.

• When your account is in an interest-free period, interest is not charged on new purchases. 
•  Your account is in an interest-free period when you have paid the New Balance or Interest Saving Balance 

•  When your account is in an interest-free period, we will not charge you 

shown on your most recent billing statement by the due date and time. 

interest on new purchases.

•  If you do not pay the New Balance or Interest Saving Balance shown on your most recent billing statement by 
the due date and time, you will lose your interest-free period and we will charge interest on your purchases. 
•  You can regain the benefit of the interest-free period by paying your New Balance or Interest Saving Balance 

by the due date and time. 

•  After you enter an interest-free period again, interest charges on purchases may still appear on your next 
billing statement. This reflects interest charged from the beginning of that billing cycle through the date that 
your payment for the prior billing statement was received.

•  When  your  account  is  not  in  an  interest-free  period,  we  will  charge 
you interest on your purchases from the date the purchases appear 
on  your  account  until  your  New  Balance  or  Interest  Saving  Balance 
is paid in full. 

•  For more details about how we calculate your interest charges, see the 

Interest Charges section of this agreement.

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•  Balance Transfers, Checks and Cash Advances do not have an interest-free period and if these balances are 
not paid in full by paying your New Balance or Interest Saving Balance by the due date and time, you will lose 
your interest-free period on new purchases.

•  When you make a payment, generally, we first apply your minimum payment to the monthly obligation for any 
Flexible Financing Offer balances with special payment obligations which require repayment of the balance 
over a pre-selected number of billing periods, and then to the balance on your monthly statement with the 
lowest APR.

•  Any payment above your minimum payment would generally then be applied to the balance on your monthly 

Payment 
Allocation

statement with the highest APR first.

•  If you do not pay your New Balance or Interest Saving Balance, as shown on your statement, in full each month, 

you may not be able to avoid interest charges on new purchases.

Credit Balances

You may request a refund of any credit balance.

We  apply  payments  to  balances  as  they  appear  on  your  monthly 
statement  before  being  applied  to  new  transactions.  An  example  of  a 
new transaction is a recent purchase you made that has not yet been 
included in the New Balance as shown on your statement.

If you do not request a refund, we will apply any credit balance to new 
charges on your Account. If a credit balance remains on your account for 
6 months and the amount is $1 or more, we will automatically refund it 
to you. If your credit balance is less than $1, it will be removed from your 
account but we will send the credit balance to you if you ask us to do so.

“HOW TO AVOID...” 
Certain transactions and situations may cause your account to receive a fee or have another impact on your account. The information below explains how you can avoid these outcomes. Amounts of 
these fees are listed in the Rates and Fees Table. The Rates and Fees Table indicates amounts “up to” certain limits for penalty fees because applicable law may restrict our ability to impose the full 
amount of the penalty fee in some circumstances. See the “Penalty Fees” provision below the Rates and Fees Table for additional detail reflecting limitations imposed under applicable law. Special 
services you request may incur additional service fees; be sure to carefully review the details of any additional services to understand the terms.

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“HOW TO AVOID...” WHAT TO DO

Late Fee

Ensure  Chase  receives  at  least  the  minimum  payment 
shown on your billing statement when due.

Over-the-Credit-
Limit Fee

Ensure your total balance stays below your credit limit.

WHAT IT MEANS
If any payment is late, we may charge you a late fee. If the fee is based on a balance, we calculate the fee using the total 
balance at the end of the day the fee is charged.

If you agree to allow us to charge overlimit fees, we may charge such a fee when your account balance goes over limit. 
We may charge this fee even though your balance is over limit because of a transaction we allowed. You may withdraw 
your consent to our charging overlimit fees at any time.

Return Check Fee

Do not stop payment on cash advance and balance transfer 
checks, and do not default.

We may charge a return check fee if we stop payment on a cash advance check or balance transfer check at your 
request, or we refuse to pay a cash advance check or balance transfer check for any reason, including because your 
account is in default.

Return Payment Fee

Do not submit a payment that could be returned unpaid.

We may charge this fee if the payment you offer to us is not honored, is returned unpaid, or cannot be processed.

Penalty APR

Do Not :
•  Fail to make a Minimum Payment by the date and time 

that it is due; or

• Make a payment to us that is returned unpaid.

We can apply the Penalty APR, which is higher than the APR you would otherwise pay, for either of these reasons. 
•  Penalty  APR  on  New  Transactions:  If  you  fail  to  make  a  Minimum  Payment  by  the  date  and  time  that  it  is  due, 
but you make the payment within 60 days of that due date, we may apply the Penalty APR. We also may apply the 
Penalty APR if you make a payment to us that is returned unpaid. In either instance, the Penalty APR will apply to new 
transactions. After we apply the Penalty APR, we will review your account from time to time to see if a reduction in the 
APR is appropriate. 

•  Penalty APR on outstanding balances and new transactions: If we do not receive the Minimum Payment within 
60 days of the date and time that it is due, then we also may apply the Penalty APR. If we apply it in this instance, 
the Penalty APR will apply to all existing balances on your account and new transactions. If you make six consecutive 
minimum payments when due beginning with your first payment due after we apply the Penalty APR, then the Penalty 
APR will no longer apply. If you do not make six consecutive minimum payments when due beginning with your first 
payment due after we apply the Penalty APR, then the Penalty APR could remain in effect indefinitely. After we apply the 
Penalty APR, we will review your account from time to time to see if a reduction in the APR is appropriate.

Collections

Do not default.

If you are in default, we may take the actions described above in the Default section under Important Definitions above.

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“WHAT HAPPENS IF...?” 
Review this section for common situations or questions that might require action from you or Chase. 

“WHAT HAPPENS IF…?”

ACTION

WHAT IT MEANS

… I think I found a mistake on 
my statement?

… I’m dissatisfied with a credit 
card purchase?

We will investigate

Write to us within 60 days after the suspected error appears on your billing statement. We will investigate and contact you with our 
findings. Please see the Your Billing Rights section below for more details.

We will research the problem

First, attempt to resolve the problem with the merchant. Then write to us about the purchase. We will research the problem and contact 
you with our findings. Please see the Your Billing Rights section below for more details.

… my card is lost or stolen?

Contact us immediately and 
stop using your account

If your card is lost or stolen, or you think someone used your account without permission, tell us immediately by calling the Cardmember 
Services number on your card or billing statement. We need your help to find out what happened and correct the problem.

... my account is closed or 
suspended? 

You remain responsible for your 
balance

...I want to transfer a balance 
or make a cash advance? 

Balance transfer or cash 
advance transaction fees apply

Even if your account is closed or suspended, you must still repay all amounts you owe under the account.

You will incur a transaction fee for these transactions. See the Rates and Fees Table for the amount of this fee.

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ABOUT OUR RELATIONSHIP
Maintaining a positive relationship with you is very important to us. Please review these terms to understand more about your account.

IMPORTANT INFORMATION WHAT IT MEANS

Communications

We may send cards, statements and other communications to you at any mailing or email address in our records. If more than one person is responsible for this account, 
we can provide billing statements and communications to one of you. When you give us your mobile phone number, we have your permission to contact you at that number 
about all your Chase or J.P. Morgan accounts. Your consent allows us to use text messaging, artificial or prerecorded voice messages and automatic dialing technology 
for informational and account service calls, but not for telemarketing or sales calls. It may include contact from companies working on our behalf to service your accounts. 
Message and data rates may apply. You may contact us anytime to change these preferences. We may also send an email to any address where we reasonably believe we 
can contact you. Some of the legal purposes for calls and messages include: suspected fraud or identity theft; obtaining information; transactions on or servicing of your 
account; collecting on your account; and providing you information about products and services. Notify us immediately of any changes to your contact information using the 
Cardmember Services address or phone number shown on your billing statement.

Telephone Monitoring

We may listen to and record your telephone calls with us and we may use your voice for verification.

Credit Information

We may obtain and review your credit history from credit reporting agencies and others. We may, from time to time, obtain employment and income data from third parties to 
assist us in the ongoing administration of your account. We may also provide information about you and your account to credit reporting agencies and others. We may provide 
information to credit reporting agencies about this account in the name of an authorized user. If you think we provided incorrect information, write to us and we will investigate.

Enforcement

We may enforce the terms of this agreement at any time. We may delay enforcement without losing our right to enforce this agreement at a later time. If any terms of this 
agreement are found to be unenforceable, we may still enforce the other terms.

Governing Law

This agreement and your account will be governed by federal law, as well as the law of Delaware, and will apply no matter where you live or use this account.

Assignment

We may assign your account, balances you owe, or any of our rights and obligations under this agreement. The third party is then entitled to any of our rights that we assign 
to them.

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NJ Residents

All provisions of this agreement are valid, enforceable and applicable in New Jersey.

Military Lending Act Notice

Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. In general, the cost of consumer 
credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable to the credit 
transaction or account: the costs associated with credit insurance premiums; fees for ancillary products sold in connection with the credit transaction; any application fee 
charged (other than certain application fees for specified credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit 
card account). If you are covered by the Military Lending Act, (i) then you are not bound by the Arbitration Agreement below, and (ii) notwithstanding anything to the contrary 
in this Agreement, to the extent required by the Military Lending Act, nothing in this agreement will be deemed a waiver of the right to legal recourse under any otherwise 
applicable provision of state or federal law. To receive this information and a description of your payment obligation verbally or for questions, please call 1-800-235-9978.

Binding Arbitration 

Unless you timely reject the agreement to arbitrate, disputes with us may be resolved by binding arbitration. With arbitration, you cannot go to court, have a jury trial or 
initiate or participate in a class action for your dispute(s) with us. In arbitration, disputes are resolved by an arbitrator, not a judge or jury, and procedures are simpler and 
more limited than rules applicable in court. Please see the Arbitration Agreement section for more details, including instructions for how to reject the agreement to arbitrate. 

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PROMOTIONAL FINANCING 

Qualifications  for  0%  Promotional  APR  for  6  months  from  the  date  of  purchase  of:  select  Disney  vacation  packages,  and  real  estate  interest  (including  a  Member  Add  On)  in  a 
Disney Vacation Club® Resort:

Provided that no payment on your account is past due at the time of purchase, if you use your Disney ® Visa® Card to purchase a Walt Disney World® Resort package, a Disneyland® Resort package, an 
Adventures by Disney ® (ABD) package, an Aulani, A Disney Resort & Spa, Ko Olina, Hawai‘i vacation package, or Disney Cruise Line package (“Disney vacation packages”), or you purchase a real estate interest, 
including a Member Add On, in a Disney Vacation Club® Resort (“Disney Vacation Club® real estate interests”), a 0% promotional APR, as stated in the Rates and Fees Table, will apply for 6 months from the 
date of purchase. After the 6 month promotional period, the applicable APR for purchases, as stated in the Rates and Fees Table, will take effect on any remaining Disney vacation package and/or Disney 
Vacation Club® balance. This 0% promotional APR does not apply to Disney vacation packages and Disney Vacation Club® real estate interests purchased using any checks that access your account, or to 
Disney Vacation Club® annual dues or loan payments.

Disney vacation packages must be purchased prior to arrival and booked by you or your travel agent through Walt Disney Travel Company, Disney Cruise Line or Adventures by Disney Travel Services, Inc. 
Walt Disney World® Resort packages are defined as packages that include a minimum 1-night accommodation at a Walt Disney World® Resort Hotel and a Magic Your Way ® Base Ticket which provides 
admission to all Walt Disney World® Theme Parks, Water Parks and more throughout your package stay. Disneyland ® Resort vacation packages are defined as packages that include accommodations at one 
of the Hotels of the Disneyland® Resort or a nearby Good Neighbor Hotel booked through the Walt Disney Travel Company with Disneyland ® Resort Park Hopper ® Souvenir tickets that provide admission to 
Disneyland® Park and/or Disney California Adventure ® Park. All Disney Cruise Line packages, Adventures by Disney ® packages and Aulani, A Disney Resort & Spa, Ko Olina, Hawai‘i packages qualify. In all 
cases, accommodations and eligible Theme Park tickets must be booked during one interaction, and all package components must be charged to your Disney ® Visa® Card before check-in. 

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INTEREST CHARGES

Daily Interest Rates and Annual Percentage Rates may be found on the Rates and Fees Table.

Periodic Interest Charge Calculation—Daily balance method (Including new transactions):
We calculate a daily balance for each type of transaction and use the daily balances to determine your interest charges.

We figure the “daily balance” for each transaction type as follows:

•  We take the beginning balance for each day and add 

-  any interest charge from the prior day (known as compounding of interest) and 
-  any new transactions or other debits (including Annual Membership Fees, transaction fees, Penalty Fees, any other fees and unpaid interest charges).

•  We subtract payments or credits, and treat any net credit balance as a zero balance.
•  The result is the daily balance for each type of transaction.

We figure the interest charges on your account as follows:

•  To get the daily interest rate for each type of transaction we divide the APR by 365. We may combine different transaction types that have the same daily interest rates.
•  We multiply the daily interest rate by the daily balance for each transaction type for each day in the billing cycle.
•  We add together the interest charges for each day in the billing cycle for each transaction type.
•  If any interest charge is due, we will charge you at least the minimum interest charge shown on the Rates and Fees Table.

We add transactions and fees to your daily balance no earlier than:

•  For new purchases, balance transfers, cash advances, or My Chase Loans – the date of the transaction.
•  For new cash advance checks or balance transfer checks – the date the payee deposits the check.
•  Fees – either on the date of a related transaction, the date they are posted to your account, or the last day of the billing cycle, whichever we may choose.

The Balances Subject to Interest Rate for each type of transaction shown on your billing statement is the sum of the daily balances for that type of transaction divided by the number of days in the 
billing cycle. We may use mathematical formulas that produce equivalent results to calculate the Balance Subject to Interest Rate, interest charges and related amounts.

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YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE 
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement

If you think there is an error on your statement, contact us in writing at the Customer Service address shown on your billing statement. In your communication, give us the following information:

•  Account information: Your name and account number.
•  Dollar amount: The dollar amount of the suspected error.
•  Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake. 

You must contact us:

•  Within 60 days after the error appeared on your statement.
•  At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing. You may call us or notify us electronically, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.

What Will Happen After We Receive Your Written Communication

When we receive your communication, we must do two things:

1.  Within 30 days of receiving your communication, we must tell you that we received it. We will also tell you if we have already corrected the error.
2.  Within 90 days of receiving your communication, we must either correct the error or explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:

•  We cannot try to collect the amount in question, or report you as delinquent on that amount.
•  The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
•  While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
•  We can apply any unpaid amount against your credit limit.

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After we finish our investigation, one of two things will happen:

•  If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.
•   If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment 

is due. We may then report you as delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must contact us in writing within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without 
also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled 
between us.
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay 
the remaining amount due on the purchase. To use this right, all of the following must be true:

1.   The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary 

if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)

2.  You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify.
3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at the Customer Service address shown on your billing statement. While we investigate, the same 
rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you 
as delinquent.

Copyright ©2021 JPMorgan Chase & Co. All rights reserved.

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ARBITRATION AGREEMENT 
PLEASE REVIEW -- IMPORTANT -- AFFECTS YOUR LEGAL RIGHTS

This  arbitration  agreement  provides  that  all  disputes  between  you  and  Chase  must  be  resolved  by 
BINDING  ARBITRATION  whenever  you  or  we  choose  to  submit  or  refer  a  dispute  to  arbitration.  By 
accepting this arbitration agreement you GIVE UP YOUR RIGHT TO GO TO COURT (except for matters 
that may be taken to a small claims court). Arbitration will proceed on an INDIVIDUAL BASIS, so class 
actions and similar proceedings will NOT be available to you. 
YOU HAVE THE RIGHT TO REJECT THIS AGREEMENT TO ARBITRATION, BUT IF YOU WISH TO REJECT 
IT, YOU MUST DO SO PROMPTLY. If you do not reject this agreement to arbitration within 60 days of 
account opening and in the manner set forth below, then: 
• In arbitration, your rights will be determined by a NEUTRAL ARBITRATOR and NOT A JUDGE OR JURY. 
• The procedures in arbitration are simpler and more limited than rules applicable in court. 
• Arbitrator decisions are subject to VERY LIMITED REVIEW BY A COURT. 
If you do not reject this agreement as provided below within 60 days of account opening, you or we may 
elect to resolve any Claim by arbitration. 
For  purposes  of  this  agreement  to  arbitrate,  “you”  includes  any  co-applicant  or  authorized  user  on 
your account, or anyone else connected with you or claiming through you; and “we” or “us” includes 
JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A., all of their parents, subsidiaries, affiliates, 
successors, predecessors, employees, and related persons or entities and all third parties who are 
regarded as agents or representatives of us in connection with the account, or the subject matter of 
the claim or dispute at issue. 
All  claims  or  disputes  between  you  and  us  about  or  relating  in  any  way  to  your  account,  any  prior 
account,  your  Cardmember  Agreement  with  us  (including  any  future  amendments),  any  prior 
Cardmember Agreement, or our relationship are referred to as “Claims” for purposes of this agreement 
to  arbitrate.  Claims  include,  for  example,  claims  or  disputes  arising  from  or  relating  in  any  way  to 
transactions  involving  your  account;  any  interest,  charges,  or  fees  assessed  on  your  account;  any 
service(s) or programs related to your account; any communications related to your account; and any 

collection or credit reporting of your account. Claims also include claims or disputes arising from or 
relating in any way to advertising and solicitations, or the application for, approval, or establishment 
of your account. Claims are subject to arbitration regardless of whether they are based on contract, 
tort, statute, regulation, common law or equity, or whether they seek legal or equitable remedies. All 
Claims are subject to arbitration whether they arose in the past, may currently exist, or may arise in 
the future. Arbitration will apply even if your account is closed, sold, or assigned; you pay us in full 
any outstanding debt you owe; or you file for bankruptcy. In the event that your account is sold and/or 
assigned, we retain our right to elect arbitration of Claims by you and you retain your right to elect 
arbitration of Claims by us. 
•  If you are covered by the Military Lending Act, then you are not bound by this arbitration agreement, 
and to the extent required by the Military Lending Act, nothing in this agreement will be deemed a 
waiver of the right to legal recourse under any otherwise applicable provision of state or federal law. 
The only other exception to the arbitration requirement is that you have the right to file and pursue 
a  Claim  in  a  small  claims  court  instead  of  arbitration  if  the  Claim  is  in  that  court’s  jurisdiction  and 
proceeds on an individual basis. 
If you initiate a Claim in arbitration, no changes to the terms of this agreement to arbitrate that are made 
after we receive your Claim will apply to that Claim. 
This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq. 

Can I (the customer) reject this agreement to arbitrate? 
Yes. You have the right to reject this agreement to arbitrate if you notify us within 60 days of account 
opening. You must do so in writing by stating that you reject this agreement to arbitrate and include 
your name, account number, address and personal signature. Your notice must be mailed to us at 
P.O. Box 15298, Wilmington, DE 19850-5298. Rejection notices sent to any other address, or sent by 
electronic mail or communicated orally, will not be accepted or effective. 

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What about class actions or representative actions? 
Individuals sometimes seek to bring lawsuits on behalf of other, similarly situated individuals. This is 
often called a class action. Class actions, other similar representative procedures, and consolidation of 
Claims (except for claimants on the same account) are not available under this agreement to arbitrate. 
Claims in arbitration will proceed only on an individual basis. Additionally, you may not join your claims 
with  other  persons  on  other  accounts  in  the  arbitration;  each  person  must  arbitrate  his  or  her  own 
claims separately. 
UNLESS  YOU  REJECT  THIS  AGREEMENT  TO  ARBITRATE,  YOU  AND  WE  ARE  WAIVING  THE  RIGHT 
TO  ASSERT  OR  PARTICIPATE  IN  A  CLASS  ACTION,  OR  ANY  REPRESENTATIVE  OR  CONSOLIDATED 
PROCEEDING IN COURT OR IN ARBITRATION. 
The arbitrator shall have no authority to entertain any Claim as a class action or on any other similar 
representative  basis,  nor  shall  the  arbitrator  have  any  authority  to  consolidate  Claims  brought  by 
separate  claimants  (except  for  claimants  on  the  same  account).  To  be  clear,  this  means  that  the 
arbitrator also shall have no authority to make any award for the benefit of, or against, any person 
other than the individual who is the named party. If these terms prohibiting class, representative, or 
consolidation procedures are held to be legally unenforceable for any reason with respect to a Claim, 
then the Claim must be handled through litigation in court instead of by arbitration.

How does arbitration work? 
Arbitration  is  different  from  a  lawsuit  in  state  or  federal  court.  Arbitration  is  conducted  by  private 
organizations  that  specialize  in  alternative  dispute  resolution,  and  is  conducted  before  a  neutral 
arbitrator instead of a judge or jury. Arbitration procedures are generally simpler and more informal than 
court procedures. For example, discovery is more limited in arbitration than in court. Also, arbitrator 
decisions are subject to only limited review by courts. As discussed above, certain rights that you may 
have in court are not available in arbitration. At the same time, in arbitration you are entitled to recover 
attorneys’ fees from us to the same extent as you would be in court. 
Under  this  agreement  to  arbitrate,  the  party  filing  a  Claim  must  select  either  Judicial  Arbitration 
and  Mediation  Services  (“JAMS”)  or  the  American  Arbitration  Association  (“AAA”)  as  the  arbitration 
administrator. You can learn more about these organizations online, at the addresses provided below. 

Each of these organizations will apply its code of procedures in effect at the time the arbitration claim 
is filed. If there is a conflict between that code of procedures and this arbitration provision and/or any 
sections of this agreement, this arbitration provision and/or this agreement will control. In the event that 
JAMS or the AAA is unable or unwilling to handle the Claim for any reason, then the matter shall be 
arbitrated instead by a neutral arbitrator selected by agreement of the parties (or, if the parties cannot 
agree, selected by a court in accordance with the Federal Arbitration Act).
A single arbitrator designated by the arbitration administrator will decide the Claim under applicable 
law. The arbitrator is bound by the terms of this agreement to arbitrate. All issues are for the arbitrator 
to decide, except that issues relating to the scope, enforceability, interpretation, formation, and validity 
of this arbitration agreement are for a court to decide. The arbitrator will honor all claims of privilege 
recognized by law. Subject to the prohibition on class, representative, and consolidation procedures set 
forth above, the arbitrator will have the power to award to a party any damages or other relief provided 
for under applicable law. That is, a party will be entitled to recover in arbitration any damages or other 
relief that it could recover if it prevailed in a court proceeding as an individual. No arbitration award or 
decision will have any preclusive effect on issues or claims in any subsequent proceedings beyond the 
Claims at issue. The arbitrator’s authority is limited to claims between you and us, and the arbitrator 
can award damages or relief only to you, but not to or on behalf of anyone else. 
Although under some laws we may have a right to an award of attorneys’ fees and expenses if we 
prevail, we agree that we will not seek such an award. 
If your Claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely 
on the basis of documents, through a telephonic hearing, or in an in-person hearing. Any in-person 
hearing will take place in the federal judicial district that includes your address at the time the Claim is 
filed, unless the parties agree to a different place. 

Is the arbitrator’s decision final? Is there an appeal process? 
The arbitrator’s decision will be final and binding on the parties. An arbitrator’s award shall consist of a 
written statement setting forth the disposition of each Claim. At the request of any party, the arbitrator 
shall also set forth a written explanation of the essential findings and conclusions on which the award 
is based. 

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How do I (the customer) file an arbitration claim? 
Rules  and  forms  may  be  obtained  from,  and  Claims  may  be  filed  with,  JAMS  at  (800)  352-5267 
or jamsadr.com; or the AAA at (877) 495-4185 or www.adr.org. Both of these administrators have 
particular rules for arbitrations initiated by a consumer. 

Copyright ©2021 JPMorgan Chase & Co. All rights reserved.

A party can file a written appeal to the arbitration administrator within 30 days after an award is issued. 
The appeal will proceed before a panel of three neutral arbitrators designated by the same arbitration 
administrator. That panel will consider all legal and factual issues anew, and make all decisions and 
awards by majority vote based on the documents and arbitration record without a hearing. Any review 
by a court shall be governed by the Federal Arbitration Act. Any final arbitration award will be binding 
on the named parties and enforceable by any court having jurisdiction. 

Who will pay for costs? 
We will pay any costs that are required to be paid by us under the arbitration administrator’s rules of 
procedure. Even if not otherwise required, we will reimburse you up to $500 for any initial arbitration 
filing fees you have paid. We will also pay any fees of the arbitrator and arbitration administrator for the 
first two days of any hearing. If you win the arbitration, we will reimburse you for any fees you paid to 
the arbitration organization and/or arbitrator. All other fees will be allocated according to the arbitration 
administrator’s rules and applicable law. If you consider that you are unable to afford any fees that 
would be yours to pay to the arbitration administrator, you may request that we pay or reimburse them, 
and we will consider your request in good faith. 
You may represent yourself in arbitration, or you may be represented by a lawyer. Except as described 
above, you will be responsible for your own attorneys’ fees and costs. 

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CFB00924

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