Credit Card Agreement for Lord & Taylor Cards in Capital One,®  N.A.
There are two parts to this Credit Card Agreement: Capital One Pricing Information and the Capital One Customer 
Agreement. The Pricing Information shows a range of terms that includes both mail and online offers for new accounts 
available under this Agreement as of March 31, 2019. The combination of terms that could apply to you may differ depending 
on the specific card offer and on your creditworthiness at the time of application. The Customer Agreement contains 
important information related to consumer credit cards issued by Capital One, N.A. If you are a current Capital One 
cardholder, please log in to your account if you would like to request the Credit Card Agreement for your account(s).

CAPITAL ONE PRICING INFORMATION 

Annual Percentage Rate 
(APR) for Purchases

27.74%.

This APR will vary with the market based on the Prime Rate.

How to Avoid Paying 
Interest on Purchases:

Your due date is at least 25 days after the close of each Billing Cycle. We will not charge you 
interest on new purchases, provided you have paid your previous balance in full by the due 
date each month. 

Minimum Interest Charge

If you are charged interest, the charge will be no less than $1.00. 

Annual Fee

Transaction Fees
• Balance Transfer Fee
• Cash Advance Fee
• Foreign Transaction Fee

Penalty Fees
• Late Payment
• Over the Credit Limit Fee
• Returned Payment

$0.

None.
None.
None.

Up to $38. 
None.
Up to $25.

Balance Computation Method: Average Daily Balance (including new purchases)  
The “Daily Balance” of a Credit Plan is determined by taking the opening balance of the Credit Plan for that day, and adding 1) 
any new purchase made on the Credit Plan that day, 2) the previous day’s Interest Charges, 3) any credit insurance premiums 
or debt cancellation fees (if applicable) incurred on that day and 4) any late fees, over the credit limit fees, returned payment 
fees or other fees incurred on that day and subtracting any payments or credit applied to the Credit Plan that day. If your 
Account is subject to a grace period during the billing cycle, payments made during that cycle will be subtracted from all Daily 
Balances in the current cycle. 

Required Insurance, Debt Cancellation or Debt Suspension Coverage: None. 

Disclosure of Rates: The Daily Periodic Rate which is used to determine your Interest Charges and the corresponding 
Annual Percentage Rate, will be variable rates which may change monthly. The Daily Periodic Rate will be one-three hundred 
sixty fifth of the sum of the U.S. prime rate published in Money Rates table of The Wall Street Journal that is in effect on the 
last day of the month. (“Prime Rate”), plus a “Spread” of 22.24 percentage points for the Standard Rate. Any changes in the 
Prime Rate will take effect on the first day of your billing cycle beginning in the next month.  

LordAndTaylor_CCA_CFPB_Q1_2019.indd   1

4/2/19   2:16 PM

Capital One® Customer Agreement

Welcome to Capital One
This credit card is issued by Capital One, N.A., and may 
be used at participating retail locations that accept the 
Card. This Customer Agreement including any changes to 
it (“Agreement”) contains the terms of your agreement with 
Capital One.
Definitions
The meanings of the terms you see in italics appear in the 
Glossary section at the end of this Agreement.

As used here, “you” and “your” mean each applicant and  
co-applicant for the Account; any person responsible for 
paying the Account; and any person responsible for complying 
with this Agreement. “We,” “us,” “our,” and “Capital One” 
mean Capital One, National Association; and its agents, 
authorized representatives, successors, and assignees.
Account Documents
The following documents govern your Account with us:

(1)  this Agreement;
(2)  all Statements;
(3) any privacy notices;
(4)  all disclosures and materials provided to you before or 

when you opened your Account;

(5)  any other documents and disclosures relating to your 

Account, including those provided online; and
(6)  any future changes we make to any of the above. 

Please read these carefully and keep them for future reference.
New Offers
In the future, we may provide you with new offers that we 
think may interest you. The terms of these offers may differ 
from the standard terms on your Account. This Agreement will 
still apply.
Account Information
We need information about you to manage your Account. This 
includes:

(1)  your legal name;
(2)  a valid U.S. or Canada mailing address and residential 

address (if different);

(3)  your date of birth;
(4)  your Social Security number or other government 

identification number;

(5)  your telephone number(s); and
(6)  your employment and income information.

You must tell us when this information changes. We may 
ask you for additional documents to verify any changes. We 
may restrict or close your Account if we cannot verify your 
information, or if you do not provide it as requested.
Credit Limits
When you open your Account, we will tell you your credit limit. 
This will also appear on your Statement. We may also refer to 
your credit limit as your credit line.

You are responsible for keeping track of your balance and 
your available credit. You must manage your Account to 
remain below your credit limit. We may honor transactions 
above your credit limit, but if we do, these transactions will not 
increase your credit limit. You are responsible for paying for 
any transaction you make above your credit limit.

1

We may also increase, decrease, restrict or cancel your credit 
limit at any time. This will not affect your obligation to pay us.
Using Your Account
(1)  This Agreement applies whether or not you use your 

Card or Account. It will continue to apply even after your 
Account is closed, as long as you have a balance.

(2)  You must sign the Card immediately when you receive it.
(3)  You must return the Card to us or destroy it if we ask you to.
(4)  You must take reasonable steps to prevent the 
unauthorized use of your Card and Account.

(5)  We may decline to authorize a transaction for any reason. 

This may occur even if the transaction would not cause you 
to go over your credit limit or your Account is not in default.

(6)  We are not responsible for any losses you incur if we do 

not authorize a transaction.

(7)  We are not responsible for any losses you incur if anyone 

refuses to accept your Card for any reason.

(8)  You must not use, or try to use, the Card for any illegal 
activity. You are responsible for any charges if you do.
(9)  We are not liable for any losses that may result when our 

services are unavailable due to reasons beyond our control.

Promotional Credit Plans
From time to time, we may offer one or more promotional 
Credit Plans prior to or at the time of your purchase. Only 
certain purchases may be eligible for promotional Credit 
Plans. These plans may have special repayment terms 
and are conditioned on your timely payment of at least the 
required payment amount each Billing Cycle:

(1)  Waived Interest Charge Credit Plan - With this plan,  
there are no Interest Charges on your purchase for a 
specified period.

(2)  Same As Cash / Monthly Payment Credit Plan - With this 
plan, there are no Interest Charges on your purchase if 
you repay the full cash price of the purchase before the 
promotional expiration date shown on your Statement. 
If you do not repay in full by the promotional expiration 
date, Interest Charges will be imposed on the promotional 
purchase from the purchase date.

(3)  Reduced Rate Credit Plan - With this plan, you will 

receive a reduced Annual Percentage Rate (APR) on your 
purchase for a specified period.

Authorized Users
If you ask us to issue a Card to any other person, they are an 
Authorized User. We may require certain information about them. 
We may limit their ability to use your Card. They may have access 
to certain information about your Account. You will be responsible 
for their use of the Account and anyone else they allow to use 
your Account, even if you did not want, or agree to, that use.
Removing an Authorized User
If you want to remove an Authorized User from your Account, 
you must contact Customer Service and request their removal. 
You also must immediately destroy all Cards in their possession 
and cancel any arrangements they may have set up on your 
Account. They will be able to use your Account until you have 
notified us that you are removing them from your Account. 
During this time, you will still be responsible for all amounts 
they charge to your Account. You will be responsible even if 
these amounts do not appear on your Account until later.

LordAndTaylor_CCA_CFPB_Q1_2019.indd   2

4/2/19   2:16 PM

Authorized Users may remove themselves from your Account 
upon request. We reserve the right to remove them from your 
Account for any reason. To remove them from your Account, 
we may close your existing Account and issue a new Card with 
a new Account number.
Your Promise to Pay
You promise to pay us all amounts due on your Account. This 
includes amounts where you did not sign a purchase slip or 
other documents for the transaction. We will treat transactions 
made without presenting your actual Card (such as for mail, 
telephone, Internet, or mobile device purchases) the same  
as if you used the Card in person. If you let someone else  
use your Card, you are responsible for all transactions that 
person makes.
Statements
We will generally send or make available to you one Statement 
for all Cards on your Account at the end of each Billing Cycle. 
Under certain circumstances, the law may not require us to 
send or make available to you a Statement, or may prohibit us 
from doing so.
Disputed Transactions
You must inspect each Statement you receive. Tell us about 
any errors or questions you have, as described in the “Billing 
Rights Summary” on your Statement and other Truth-in-
Lending Disclosures. If you do not notify us of an error, we will 
assume that all information on the Statement is correct.

If we credit your Account for all or part of a disputed 
transaction, you give us all of your rights against others 
regarding that transaction. You will also:

(1)  give us any information about the disputed transaction, if 

we ask;

(2)  not pursue any claim or reimbursement of the transaction 

amount from the merchant or any other person; and

(3)  help us get reimbursement from others.
No Warranties
We are not responsible for any claim you may have regarding 
the purchase of goods or services made with your Card 
beyond your rights described in the “Billing Rights Summary” 
on your Statement.
Lost or Stolen Card
If your Card is lost or stolen or if you think someone else 
may be using your Card or Account number without your 
permission, you must contact Customer Service immediately. 
You will not be responsible for transactions on your Account 
that we find are unauthorized.

If we reimburse you for unauthorized transactions, you will 
help us investigate, pursue and get reimbursement from the 
wrongdoer. Your help includes giving us documents in a form 
that we request.
Interest Charges and Fees
We will charge Interest Charges and Fees to your Account 
as disclosed on your Statement and other Truth-in-Lending 
Disclosures. In general, Interest Charges begin to accrue 
from the date of a purchase. However, we will not charge you 
interest on any new purchases posted to your Account if you 
paid the total balance of your Account in full by the due date 
on your Statement each month.

If you have a Same as Cash, Waived Interest Charge or 
Reduced Rate Credit Plan balance and the promotional period 

does not expire before your payment due date, we will exclude 
that promotional plan balance from the amount you must pay 
in full to avoid Interest Charges. However, you must still make 
any required payment on that excluded promotional balance.

For Same as Cash plans, we will not charge you interest on 
your promotional purchase if you repay the full amount of the 
purchase before the expiration date shown on your Statement. 
If you do not repay the promotional purchase in full by the 
expiration date, Interest Charges will be imposed on the 
promotional purchase from the date of the purchase.

We will generally treat Fees as purchase transactions unless 
otherwise specified below. These Fees apply to your Account 
only if your Truth-in-Lending Disclosures provide for them. We 
may increase your Interest Charges and Fees as described in 
the Changes to Your Agreement section or in your Truth-in-
Lending Disclosures.
Late Payment Fee
We may charge you this Fee if we do not receive your payment 
as instructed on your Statement by the payment due date.
Returned Payment Fee
We may charge you this Fee each time your financial 
institution for any reason rejects a payment you make to us.
Minimum Payment
You must pay us at least the minimum payment due by the 
payment due date. The minimum payment for your Account 
includes the minimum payment due on each Credit Plan. Your 
Statement will tell you:

(1)  the minimum payment due,
(2)  your new balance,
(3)  the payment due date, and
(4)  an explanation of when the payment must reach us for us 

to consider it received as of that date.

Returns and other credits to your Account will reduce your 
Account balance, but they will not change your minimum 
payment amount.

In addition to the minimum payment, you may pay all or part 
of the total balance on your Account. But, you must still pay at 
least the minimum payment amount each month, even if you 
paid more than the minimum payment due on the previous 
Statement. We will continue to charge Interest Charges during 
Billing Cycles when you carry a balance regardless of whether 
your Statement includes a minimum payment that is due. If 
your Account is 180 days past due, is part of a bankruptcy 
proceeding or is otherwise charged off, the total balance is 
immediately due and payable.
Making Payments
Your payment must be made in U.S. dollars from a U.S. 
deposit account in a form acceptable to us. We do not accept 
cash payments through the mail. You may not make payments 
with funds from your Account or any other credit account 
with us or any other company in the Capital One organization. 
You must send mailed payments to us as instructed on your 
Statement, unless we tell you otherwise.
Other Payment Services
We may make services available that allow you to make faster 
or recurring payments online or by telephone. We will describe 
the terms for using these services and any applicable Fee 
before you use them. You do not have to use these other 
payment services.

2

LordAndTaylor_CCA_CFPB_Q1_2019.indd   3

4/2/19   2:16 PM

We are not responsible if your financial institution rejects a 
payment made using our payment services.

If you ask someone else to make a payment for you, we 
may provide that person with limited Account information 
necessary to set up and process that payment. We may also 
refuse to accept that payment. If we do accept it, you will be 
responsible for that payment even if a financial institution 
rejects it.
Payment Processing
We may accept and process payments without losing any 
of our rights. We may delay the availability of credit until we 
confirm that your payment has cleared. This may happen even 
if we credit your payment to your Account. We may resubmit 
and collect returned payments electronically. If necessary, we 
may adjust your Account to correct errors, process returned 
and reversed payments, and handle similar issues.

When you send us an Item as payment, you authorize us to 
make a one-time electronic fund transfer from your deposit 
account. You also authorize us to process the payment as an 
Item. We may withdraw the funds from your deposit account 
as early as the same day we receive your payment. You will 
not receive your Item back from your bank. We will provide 
additional information about this process on your Statement.

We may use the information from an Item to create an 
electronic image. We may collect and return the image 
electronically. This electronic image may also be converted to 
a substitute check and may be processed in the same way we 
would process an Item. We will not be responsible if an Item 
you provide has physical features that when imaged result in it 
not being processed as you intended.
How We Apply Your Payments
In each Billing Cycle, we generally apply payments up to your 
minimum payment amount to satisfy the minimum payment 
due on each Credit Plan, first to the lowest APR Credit Plan 
balance and then to higher APR Credit Plan balances. We 
apply any part of your payment exceeding your minimum 
payment to the balance with the highest APR, and then to 
balances with lower APRs. We do this based on the APRs in 
effect and balances owed on the day your preceding Billing 
Cycle ended.

If your Account has a Same as Cash Credit Plan balance, we 
will treat that balance as having a 0% APR for this purpose, 
until the last two Billing Cycles of the promotional period. 
During the last two full Billing Cycles of the promotional 
period, we will apply payments exceeding the minimum 
payment to the Same as Cash Credit Plan(s) that is expiring, 
in the order of expiration date.
Items with Restrictive Words, Conditions, or Instructions
You must mail all Items bearing restrictive words, conditions, 
limitations, or special instructions to:

Capital One
PO Box 1330
Charlotte, NC 28201-1330

This includes Items marked “Paid in Full” or similar language. 
This also includes all accompanying communications.

If you make such a payment or send any accompanying 
communications to any other address, we may reject it and 
return it to you. We may also accept it and process it without 
losing any of our rights.

Credit Balances
We may reject and return any payment that creates or adds to 
a credit balance on your Account. Any credit balance we allow 
will not be available until we confirm that your payment has 
cleared. We may reduce the amount of any credit balance by 
any new charges. You may write to the address provided on 
your Statement or call Customer Service to request a refund of 
any available credit balance.
Account Default
You will be in default if:

(1)  you do not make any payment when it is due;
(2)  any payment you make is rejected, not paid or cannot  

be processed;

(3)  you exceed a credit limit;
(4)  you file or become the subject of a bankruptcy or 

insolvency proceeding;

(5)  you are unable or unwilling to repay your obligations, 
including upon death or legally declared incapacity; 
(6)  we determine that you made a false, incomplete or 

misleading statement to us, or you otherwise tried to 
defraud us; or

(7)  you do not comply with any term of this Agreement or any 

other agreement with us.

If you are in default, we may take certain actions with respect 
to your Account. For example, depending on the default, we 
may take the following actions, without notifying you, unless 
the law says that we must give you notice:

(1)  charge you Fees, or change the APRs and Fees on your 

Account, if provided in your Truth-in-Lending Disclosures;

(2)  close or suspend your Account;
(3)  lower your credit limit(s);
(4)  demand that you immediately pay the total balance owing 

on your Account;

(5)  continue to charge you Interest Charges and Fees as long 

as your balance remains outstanding; and/or

(6)  file a lawsuit against you, or pursue another action that is 
not prohibited by law. If we file a lawsuit, you agree to pay 
our court costs, expenses and attorney fees, unless the law 
does not allow us to collect these amounts.

Communications
You agree that we may communicate with you by mail, 
telephone, email, fax, prerecorded message, automated  
voice, text message or other means allowed by law regarding 
your Account.

You agree that we may contact you at any telephone number 
(including a mobile telephone number that you provide us), 
and use an automated telephone dialing system or similar 
device to do so. You agree that we may monitor or record any 
conversation or other communication with you.
Credit Reports
We may report information about your Account to credit 
bureaus and others. Late payments, missed payments, or 
other defaults on your Account may be reflected in your credit 
report. Information we provide may appear on your and the 
Authorized Users’ credit reports.

If you believe that we have reported inaccurate information about 
your Account to a credit bureau or other consumer reporting 
agency, notify us in writing at PO Box 30258, Salt Lake City, UT 
84130-0258. When you write, tell us the specific information that 
you believe is incorrect and why you believe it is incorrect.

3

LordAndTaylor_CCA_CFPB_Q1_2019.indd   4

4/2/19   2:16 PM

Glossary
•  “Account” means your Card Account with us.

•  “Authorized User” means a person who may use the Card 
but is not responsible for the repayment of the Account.

•   “Billing Cycle” means the period of time reflected on 
a Statement. This period may vary in length, but is 
approximately 30 days. You will have a Billing Cycle even if 
a Statement is not required. We will often specify a Billing 
Cycle by the month in which its closing date occurs. For 
example, a “March Billing Cycle” will have a closing date 
in March. We may also refer to a Billing Cycle as a “Billing 
Period”. If your Account balance has charged off, we may 
switch to quarterly Billing Cycles for your Account.

•  “Card” means any Capital One credit card associated with 
your Account. This includes all renewals and substitutions. 
It also means any other access device for your Account 
we give you that allows you to obtain credit, including any 
Account number.

•  “Credit Plans” mean the different parts of your Account we 
may establish that are subject to unique APRs, pricing or 
other terms. The sum of your Credit Plan balances equals 
your total Account balance.

•  “Fees” mean charges imposed on your Account not based 

on the Annual Percentage Rates.

•  “Interest Charges” mean any charges to your Account 
based on the application of Annual Percentage Rates.

•  “Item” means a check, draft, money order or other 

negotiable instrument you use to pay your Account. This 
includes any image of these instruments. This does not 
include an Access Check.

•  “Statement” means a document showing important 

Account information, including all transactions billed to your 
Account during a Billing Cycle and information about what 
you must pay. We may also refer to your Statement as a 
“Periodic Statement” or a “Billing Statement”.

•  “Truth-in-Lending Disclosures” means disclosures that the 
federal Truth in Lending Act and Regulation Z require for 
any Account. This includes your application and solicitation 
disclosures, Account opening disclosures, subsequent 
disclosures, Statements, and change in terms notices.

We may obtain and use credit, income and other information 
about you from credit bureaus and others as the law allows.
Closing or Suspending Your Account
You may contact Customer Service to ask us to close  
your Account.

We may close or suspend your Account at any time and for 
any reason permitted by law, even if you are not in default.

If we close or suspend your Account for any reason, 
you must stop using your Card. You must also cancel all 
billing arrangements set up on the Account. If we close or 
permanently suspend your Account, you must return or 
destroy all Cards. You must still pay us all amounts you owe 
on the Account.
Changes to Your Agreement
At any time, we may add, delete or change any term of this 
Agreement, unless the law prohibits us from doing so. We 
will give you notice of any changes as required by law. We 
may notify you of changes on your Statement or in a separate 
notice. Our notice will tell you when and how the changes will 
take effect. The notice will describe any rights you have in 
connection with the changes.

Your variable APRs (if applicable) can go up or down as the 
index for the rate goes up or down. If we increase your APRs 
for any other reason, or if we change your Fees or other terms 
of your Account, we will notify you as required by law.
The Law That Applies to Your Agreement
We make decisions to grant credit and issue you a Card from 
our offices in Virginia. This Agreement is governed by applicable 
federal law and by Virginia law. If any part of this Agreement is 
unenforceable, the remaining parts will remain in effect.
Waiver
We will not lose any of our rights if we delay or choose not 
to take any action for any reason. We may waive our right 
without notifying you. For example, we may waive your Interest 
Charges or Fees without notifying you and without losing our 
right to charge them in the future.
Assignment
This Agreement will be binding on, and benefit, any of your 
and our successors and assigns. You may not sell, assign 
or transfer your Account or this Agreement to someone else 
without our written permission.

We may sell, assign or transfer your Account and this 
Agreement without your permission and without prior notice 
to you. Any assignee or assignees will take our place under 
this Agreement. You must pay them and perform all of your 
obligations to them and not us. If you pay us after we notify 
you that we have transferred your Account or this Agreement, 
we can return the payment to you, forward the payment to the 
assignee, or handle it in another way that is reasonable.

BR283637    M-114240

4

© 2015 Capital One
Capital One is a federally registered service mark. 

LordAndTaylor_CCA_CFPB_Q1_2019.indd   5

4/2/19   2:16 PM