Cardholder Agreement  and Disclosure  

Defined  Terms  –  The  following  terms  have  defined  meanings  in  this  agreement.  “Account”  means  the  credit  Account 
regulated by this agreement, “Card” means the plastic cards issued under this agreement, including the numbers printed 
on these plastic cards; “we”, “us”, and “our” mean the financial institution appearing on the face of a Card; “you” and “your” 
mean anyone who signs an application for this Account or is a guarantor of this Account, or who otherwise uses or authorizes 
use of the Card or  the  Account; and “Approval Letter”  means our  letter to you approving your application and describing 
some of the terms of the Account (the “Approval Letter” which is part of the agreement). 

By signing, using or activating a Card, you accept the terms and conditions of this agreement and of the Approval Letter.  If 
any provision of this agreement is determined to be unlawful, the rest of the agreement will stand and the unlawful provision 
will be deemed amended to conform to applicable law.  All Cards are our property and must be returned to us immediately 
according to our instructions, and we may repossess a Card at any time in our sole discretion. 

Military  Lending  Act  Disclosures  Statement  –  Federal  law  provides  important  protections  to  Members  of  the  Armed 
Forces and their dependents relating to extensions of consumer credit.  In general, the cost of consumer credit to a Member 
of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent (36%).  This rate 
must include, as applicable to the credit transaction or account:  The costs associated with credit insurance premiums; fees 
for  ancillary  products  sold  in  connection  with  the  credit  transaction;  any  application  fee  charged  (other  than  certain 
application  fees  for  specified  credit  transactions  or  accounts);  and  any  participation  fee  charged  (other  than  certain 
participation fees for a credit card account). 

Please call us at (800) 221-3311 to receive disclosures orally. 

ARBITRATION AND WAIVER OF CLASS ACTION – You and the Credit Union agree that we shall attempt to informally 
settle any and all disputes arising out of, affecting, or relating to your Account, or the products or services the Credit Union 
has provided, will provide or has offered to provide to you, and/or any aspect of your Account relationship with the Credit 
Union  (hereafter  referred  to  as  the  “Claims”).  If  that  cannot  be  done,  then  you  agree  that  any  and  all  Claims  that  are 
threatened, made, filed or initiated after the Effective Date (defined below) of this Arbitration and Waiver of Class Action 
provision (“Arbitration  Agreement”), even  if  the  Claims  arise  out  of, affect or relate  to  conduct that  occurred  prior to the 
Effective Date, shall, at the election of either you or us, be resolved by binding arbitration administered by the American 
Arbitration  Association  (“AAA”)  in  accordance  with  its  applicable  rules  and  procedures  for  consumer  disputes  (“Rules”), 
whether such Claims are in contract, tort, statute, or otherwise.  The Rules can be obtained on the AAA website free of 
charge at www.adr.org; or, a copy of the Rules can be obtained at any Credit Union branch upon request.  Either you or we 
may elect to resolve a particular Claim through arbitration, even if one of us has already initiated litigation in court related to 
the Claim, by: (a) making written demand for arbitration upon the other party, (b) initiating arbitration against the other party, 
or  (c)  filing  a  motion  to  compel  arbitration  in  court.  AS  A  RESULT,  IF  EITHER  YOU  OR WE  ELECT  TO  RESOLVE  A 
PARTICULAR CLAIM THROUGH ARBITRATION, YOU WILL GIVE UP YOUR RIGHT TO GO TO COURT TO ASSERT 
OR DEFEND YOUR RIGHTS UNDER THIS AGREEMENT (EXCEPT FOR CLAIMS BROUGHT INDIVIDUALLY WITHIN 
SMALL  CLAIMS  COURT  JURISDICTION,  SO  LONG  AS  THE  CLAIM  REMAINS  IN  SMALL  CLAIMS  COURT).  This 
Arbitration Agreement shall be interpreted and enforced in accordance with the Federal Arbitration Act set forth in Title 9 of 
the U.S. Code to the fullest extent possible, notwithstanding any state law to the contrary, regardless of the origin or nature 
of the Claims at issue.  This Arbitration Agreement does not prevent you from submitting any issue relating to your accounts 
for review or consideration by a federal, state, or local governmental agency or entity, nor does it prevent such agency or 
entity from seeking relief on your behalf.  

A.  Selection  of  Arbitrator.  The  Claims  shall  be  resolved  by  a  single  arbitrator.  The  arbitrator  shall  be  selected  in 
accordance with the Rules, and must have experience in the types of financial transactions at issue in the Claims.  In the 
event  of  a  conflict  between  the  Rules  and  this  Arbitration  Agreement,  this  Arbitration  Agreement  shall  supersede  the 
conflicting Rules only to the extent of the inconsistency.  If AAA is unavailable to resolve the Claims, and if you and we do 
not agree on a substitute forum, then you can select the forum for the resolution of the Claims. 

B.  Effective Date.  This Arbitration Agreement is effective upon the 61st  day after we provide it to you (“Effective Date”), 
unless you opt-out in accordance with the requirements of the RIGHT TO OPT-OUT provision below. 

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C.  Claims Arising Prior to Effective Date. THIS BINDING ARBITRATION AGREEMENT APPLIES TO ALL CLAIMS 
THAT ARE FILED OR INITIATED AFTER THE EFFECTIVE DATE, EVEN IF THE CLAIM ARISES OUT OF, AFFECTS, 
OR RELATES TO CONDUCT THAT OCCURRED PRIOR TO THE EFFECTIVE DATE. If a Claim is filed or initiated prior 
to the Effective Date, this Arbitration Agreement will not apply to such Claim. 

D.  Arbitration Proceedings.  The arbitration shall be conducted within 50 miles of your residence at the time the arbitration 
is commenced.  Any claims and defenses that can be asserted in court can be asserted through arbitration.  The arbitrator 
shall be entitled to award the same remedies that a court can award, including public injunctive relief to the extent available 
under the  California  Unfair  Competition Law and  Consumer Legal Remedies  Act.  Discovery shall  be  available for non-
privileged information to the fullest extent permitted under the Rules. The arbitrator’s award can be entered as a judgment 
in court.  Except as provided in applicable statutes, the arbitrator’s award is not subject to review by the court and it cannot 
be appealed.  The Credit  Union shall pay for any filing, administration, and arbitrator fees imposed on  you by the  AAA. 
However, you will be responsible for your own attorneys’ fees, unless you prevail on your Claim in the arbitration, in which 
case, we will pay your attorneys’ fees. However, if the Credit Union prevails, then you will not be required to pay its attorneys’ 
fees and cost. 
Any determination as to whether this Arbitration Agreement is valid or enforceable in part or in its entirety will be made solely 
by  the  arbitrator,  including  without  limitation  any  issues  relating  to  whether  a  Claim  is  subject  to  arbitration;  provided, 
however, the enforceability of the Class Action Waiver set forth below shall be determined by the Court. 

E.  Class Action Waiver.  ANY ARBITRATION OF A CLAIM WILL BE ON AN INDIVIDUAL BASIS.  YOU UNDERSTAND 
AND AGREE THAT YOU ARE WAIVING THE RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS 
MEMBER IN A CLASS ACTION LAWSUIT. 

F.  Severability.  In the event the Class Action Waiver in this Arbitration Agreement is found to be unenforceable for any 
reason,  the  remainder  of  this  Arbitration  Agreement  shall  also  be  unenforceable. 
If  any  provision  in  this  Arbitration 
Agreement, other than the Class Action Waiver, is found to be unenforceable, the remaining provisions shall remain fully 
enforceable. 

G.  Survival. This Arbitration Agreement will survive termination of the Account and/or this Agreement. 

H.  Right to Opt-Out.  You have the right to opt-out of this Arbitration Agreement, provided you notify the Credit Union of 
your intent to do so within 60 days after it is provided to you.  Your opt-out is only effective if you notify the Credit Union in 
writing at Valley Strong Credit Union, Attn: Central Operations Visa, P.O. Box 9506, Bakersfield, CA 93389-9506, within 
such 60 day time period.  If you fail to opt-out within this 60 day time, you will be deemed to have consented to the resolution 
of your Claims through binding arbitration.  In the event you opt-out, it shall not affect other terms and conditions of your 
Agreement or your relationship with the Credit Union. 

Inapplicability to Covered Borrowers.  This Arbitration Agreement will not apply to the extent prohibited under the 

I. 
federal Military Lending Act, such as if you are a “covered borrower” under the Military Lending Act. 
FOR  MORE  DETAILS  or  if  you  have  questions,  you  may  call  us  or  visit  a  branch. 
procedures, you should check AAA’s website, www.adr.org, OR call AAA at (800) 778-7879. 

If  you  have  questions  about  AAA 

1.  Promise to Pay – You agree to pay us the total amount of purchases, cash advances, finance charges or other fees 
or charges which arise from use of a Card by you or any other person, unless the other person does not have actual, 
implied, or apparent authority for such use and you receive no personal benefit from the use.  You agree to be jointly 
and severally liable with anyone else who has made the same promise. 

2.  Credit Limit – Your credit limit is stated on the credit card carrier, as well as on your monthly statement.  You promise 
to make purchases and cash advances only up to your credit limit.  Your promise to pay continues to apply even if the 
amount due exceeds your credit limit.  Obtaining credit in excess of your credit limit does not increase your credit limit. 
We can change your credit limit at any time to any amount (including zero).  We will state the new credit limit on your 
next monthly statement. 

3.  Purchases and Cash Advances – You may use your card, up to your credit limit, to buy or lease goods, services or 
insurance wherever the Card is honored.  You may also use your Card to get a cash advance from participating financial 
institutions.  However, you agree not to use your Card for any transaction that is illegal under applicable federal, state 
or local law, and you understand that any such use will constitute an event of default under this agreement.  We are not 
responsible for the refusal of anyone to honor your Card. 

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4.  Monthly Statements – We will send you a statement at the end of each billing cycle in which the Account has a balance. 

The due date for your payment will be twenty-five (25) days after the last day covered by the statement. 

5.  Payments – You agree to make the minimum monthly payments that are described in the Approval Letter, and to make 
all payments on this Account at the address specified on your monthly statement.  We may accept late payments, partial 
payments, post-dated checks, or any form of payment containing a restrictive endorsement, without losing any of our 
rights under this agreement.  Our acceptance of checks or money orders labeled “payment in full” or words to that effect, 
will not constitute an accord and satisfaction nor a waiver of any rights we have to receive full payment.  Payments on 
your Account that exceed the minimum payment due will be allocated first to the Account balance with the highest APR, 
and then to each consecutive Account balance bearing the next highest APR, at the time payment is posted to your 
Account. Payments on your Account that do not exceed the minimum payment due will be applied in the following order: 
finance charges, fees, any applicable installment balance minimum amount due that is calculated separately from the 
minimum payment due, the Account balance with the lowest APR, then to each consecutive Account balance bearing 
the next lowest APR at the time payment is posted to your Account. 

6.  Balance Computation Method – We figure the interest charge on your Account by applying the periodic rate, as stated 
in the Approval Letter, to the “average daily balance” of your account.  To get the “average daily balance” we take the 
beginning balance of your account each day, add any new purchases/advances/fees, and subtract any unpaid interest 
or other finance charges and any payments or credits.  This gives us the daily balance.  Then, we add up all the daily 
balances for the billing cycle and divide the total by the number of days in the billing cycle.  This gives us the “average 
daily balance”. 

7.  Grace Period:  You will not pay any interest on purchases and balance transfers if you pay the entire Account 

balance, including any cash advances, in full by the payment due date shown on your monthly statement each and 
every billing cycle.  We call this a grace period on purchases and balance transfers.  Generally, you will have at least 
a 25 day grace period from the close of each billing cycle to pay the entire Account balance without incurring 
additional interest on purchases and balance transfers.  The payment due date disclosed on each monthly statement 
provided to you is the last day of your grace period for that statement’s billing cycle.  If you do not pay the entire 
Account balance, including any cash advances, in full by the payment due date in a billing cycle, you will pay interest 
on your purchases and balance transfers from the date they are posted to your Account.  You also will not have a 
grace period on purchases and balance transfers again until you pay the entire Account balance in full by the payment 
due date 2 billing cycles in a row. 
Cash advances do not have a grace period, as they are subject to interest charges from the date the transaction posts 
to your Account. 

8.  Cash Advance Fee – Cash advances are subject to the cash advance fee stated in the enclosed disclosure table.  The 
cash advance fee is a finance charge and is imposed on the date of the cash advance.  Interest does not accumulate 
on this fee.  The following transactions will be treated as cash advances: 

A.  Using your Card to obtain cash from a participating Automated Teller Machine (“ATM”); 
B.  Using your Card to obtain cash from a participating financial institution; 
C.  Using a convenience check drawn on the Account; 
D.  Obtaining money orders, travelers checks, foreign currency, lottery tickets, casino chips, vouchers redeemable 

for cash or similar items; 

E.  Balance transfers, if identified as cash advances on your Approval Letter 

9.  Annual Fee – The annual fee, if there is one on the Account, is stated in the Approval Letter.  The annual fee is payable 

whether or not you use the Card. 

10.  Liability for Unauthorized Use –  If you notice the loss or theft of your Card or a possible unauthorized use of your 
Card or Account, you should write to us immediately at:  Valley Strong Credit Union, P.O. Box 9506, Bakersfield, CA 
93389-9506, or call us at (800) 221-3311. You will not be liable for any unauthorized use that occurs after you notify us. 
You  may,  however,  be  liable  for  unauthorized  use  that  occurs  before  your  notice  to  us.  However,  if  you  exercise 
reasonable care in safeguarding your card from risk of loss or theft and, upon discovering the loss or theft promptly 
report the loss or theft to us, you will not be liable for any unauthorized transactions. In any case, your liability will not 
exceed $50. 

11.  Default – You will be in default if you fail to make any minimum payment or other required payment by the date that it 
is  due.  You  also  will  be  in  default  if  you  violate  any  other  provision  of  this  agreement  and  such  violation  materially 
impairs the prospect of you paying the amount due on the Account. Upon default, we may demand immediate payment 
of the entire amount due on the Account and we may enforce our right to this payment as permitted by law. 

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12.  International Transactions – When you use your Card for a transaction denominated in a currency other than U.S. 
dollars, the transaction amount will be converted into U.S. dollars by applying an exchange rate selected by the Card 
Association from among the range of rates available in wholesale currency markets or the government-mandated rate 
on the date the transaction is processed.  The rate chosen may vary from the rate the Card Association itself receives. 
When you use  your Card in a transaction outside of the United States to make a purchase, obtain a cash advance, 
obtain a credit voucher, or reverse any of these transactions, a finance charge equal to one percent (1%) of the amount 
of the transaction (expressed as a positive number) will be assessed against your Account.  The foreign transaction fee 
is imposed on the date of the transaction.  Interest does not accrue on the foreign transaction fee.  “Card Association” 
means either VISA International or Mastercard International. 

13.  Credit Reporting – You authorize us to obtain credit reports on you when opening, renewing or reviewing your Account, 
and  you authorize us to disclose information regarding your Account to credit bureaus and other creditors who may 
inquire of us about your credit standing. If  you think we reported erroneous information to a credit reporting agency, 
write us at the service address on your billing statement.  We will promptly investigate the matter and, if we agree with 
you,  we  will  contact  each  credit  reporting  agency  to  which  we  reported  and  request  a  correction.  If,  after  our 
investigation,  we  disagree  with  you,  we  will  tell  you  in  writing  or  by  telephone  how  to  submit  a  statement  to  those 
agencies for inclusion in your credit report. 

14.  Other Fees – The following charges will be charged to your Account as appropriate: 

A.  Late and Returned Payment Fees.  The following charges may be imposed, if applicable: 

  Late  Payment Fee.  A  late  payment fee,  in the amount indicated  in the  enclosed disclosure table, may be 
imposed if the required minimum payment due is not received by the due date listed on the monthly periodic 
statement. 

  Returned Payment Fee.  A returned payment fee, in the amount indicated in the enclosed disclosure table, 

may be imposed if your payment is returned for any reason. 

B.  Replacement  Cards,  Copies,  and  Special  Services.  We  may  charge  you  a  reasonable  fee  for  issuing 
replacement  cards,  expediting  delivery  of  your  card,  an  expedited  payment  method  using  a  service 
representative, providing photocopies and reprints that you request, and other special services as allowed by 
law. 

15.  Amendments – We may amend or cancel this agreement at any time by getting your consent as provided by law or by 
giving  you a notice of the amendments.  Cards are property of the Financial Institution and must be returned at our 
request. 

YOUR BILLING RIGHTS:  
KEEP THIS DOCUMENT FOR FUTURE USE  

This notice tells you  about your rights and our responsibilities under the Fair Credit Billing  Act.  

What To Do If You Find  A  Mistake On Your Statement  

If  you think there is an  error on your statement, write to us at:  

Valley  Strong Credit Union  
Attn:  Central Operations  VISA  
P.O. Box  9506  
Bakersfield, CA  93389-9506  

In your letter,  give us the following information:  
   Account information:  Your  name and  account number. 
   Dollar amount:  The dollar amount of the suspected error. 
   Description  of  problem:  If  you  think  there is   an   error on   your   bill,  describe   what   you believe  is   wrong  

and  why  you 

believe it is a mistake.  

You must contact us:  
   Within 60 days after the error appeared on  your statement. 
   At least 3 business  days  before an  automated payment is  scheduled, if  you want  to stop  payment on  th

e amount you 

think is  wrong. 

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You  must notify  us  of  any  potential  errors  in writing.  You  may  call  us, but if  you  do we are not required to investigate any  
potential  errors and you may  have to pay the amount in question.  

What Will Happen After We Receive Your Letter  

When we receive your letter, we must do two things:  
1.  Within 30  days  of  receiving  your letter, we must tell  you that we  received your   letter.  We will  also tell  you  if  we have 

already corrected the error. 

2.  Within  90   days  of  receiving  your  letter,   we  must either correct the   error or  explain  to   you   why   we  believe  the  bill  is 

correct. 

While we investigate whether or not there has been an error:  
   We cannot try to collect the amount in question, or report you as delinquent on that amount. 
   The charge in question may  remain on  your statement, and  we may continue to charge  you interest on that amount. 
   While you do not have to pay the  amount in question, you are responsible for the remainder of  your  balance. 
   We can apply any  unpaid amount against your credit limit. 
After we finish our investigation, one of two things will happen: 
  

If  we made a mistake:  You will  not have to  pay  the  amount in question or any  interest  or other  fees  related  to that 
amount.  
If  we  do not  believe there  was  a  mistake:  You  will  have  to  pay  the  amount in  question, along  with applicable interest 
and fees.  We will  send you  a statement of  the  amount you  owe  and the  date  payment is  due.  We may  then  report you 
as delinquent if  you do  not pay  the amount we think  you owe. 

  

If  you receive our  explanation  but still  believe your  bill  is  wrong, you must write to us  within 10 days  telling us  that you  still  
refuse to pay.  If  you  do  so, we cannot report you as  delinquent without also reporting  that you are questioning your bill.  We  
must tell  you the name of  anyone  to whom  we reported you as delinquent,  and  we must let those organizations  know when  
the matter has been settled between  us.  

If we do  not follow all  of the rules above,  you do not have to pay  the first $50  of the amount you question even if  your bill  is  
correct.  

Your Rights If You  Are Dissatisfied With Your Credit Card  Purchases  

If  you are dissatisfied  with the  goods  or services  that you  have purchased with your credit card  and you have  tried  in good 
faith to  correct the  problem  with the  merchant,  you may  have the right not  to pay  the  remaining  amount due on the  purchase.  

To use this right,  all of the following must be true:  
1.  The  purchase must have been made in your home state  or within 100  miles  of  your  current mailing  address, and the 
purchase price must have been more than $50.  (Note:  Neither  of these are necessary  if  your purchase was based on 
an advertisement we mailed to you, or if we own the company that sold you  the  goods or services.) 

2.  You  must have used  your  credit card for the  purchase.  Purchases  made with cash advances  from  an  ATM or  with a 

check that accesses  your credit card account do  not qualify. 

3.  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still  dissatisfied  with the purchase, contact us  in writing at:  

Valley  Strong Credit Union  
Attn:  Central Operations  VISA  
P.O. Box 9506  
Bakersfield, CA  93389-9506  

While we investigate, the  same rules  apply  to the  disputed amount as  discussed  above.  After we finish our investigation, 
we  will   tell   you  our   decision.    At  that   point,   if   we   think   you   owe  an  amount  and   you  do  not  pay,  we  may   report  you  as  
delinquent.  

Visa  Credit Card  Disclosure Table  

Service 

Rush 2-Day Card Replacement 
International Card Replacement 
Foreign Transaction Conversion 
Late Charge 

Fee 

$35.00 
$70.00 
1% of transaction amount 
$10.00 

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Over-Limit 
Cash Advance (ATM or Financial Institution) 
Return Payment 
Balance Transfer Stop Payment 

$0.00 
Greater of $10 or 2% of the cash advance amount 
$15.00 
$30.00 

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