DSRM National Bank Credit Card Account                                                                     rev 2019 11 
Interest Rates and Interest Charges 
Annual percentage rates 
(APR) for purchases 

26.74%  
This APR will vary with the market based on the Prime Rate.     
Your due date is at least 21 days after the close of each billing cycle.  We 
will not charge you any interest on purchases if you pay your entire balance 
by the due date each month.    
If you are charged interest, the charge will be no less than $2.00. 

To learn more about factors to consider when applying for or using a credit 
card, visit the website of the Consumer Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore  

How to Avoid Paying 
Interest 

Minimum Interest Charge 
For Credit Card Tips from 
the Consumer Financial 
Protection Bureau 

Fees 

Annual Fee 
Penalty Fees 

None  

•  Late Payment 

Up to $38 

•  Return Payment 

Up to $27 

How We Will Calculate Your Balance: We use a method called “average daily balance (including new 
purchases)”. See your account agreement for more details. 

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is provided 
in your account agreement. 

APR: To determine the variable APR for purchases, we add a margin of 21.74% to the Prime Rate. The Prime 
Rate we use is the one published in the Money Rates table in The Wall Street Journal on the 15th day of each 
month.    See  your  account  agreement  for more  details.  As  of  November  1,  2019,  the  APR  is  26.74%,  with  a 
corresponding monthly periodic rate of 2.22%. 
Important Notice Regarding Changes in Terms: We may change the APR’s,  rates, fees, costs, and  other 
terms  of  your  Account  subject  to,  and  as  allowed  by,  applicable  law.  The  information  about  the  costs  of  the 
Account described in this table is accurate as of November 1, 2019.  This information may have changed after 
that  date.  To  find  out  what  may  have  changed,  call  us  at  1-800-495-3998  or  write  to  us  at  P.O.  Box  93440 
Albuquerque, NM 87199-3440.  

State Notices: NY, VT, RI Residents-A consumer credit report may be obtained in connection with evaluating 
an  application  and  subsequently  in  connection  with  updates,  renewals,  or  extensions  of  credit  for  which  an 
application is made. Upon your request, you will be informed whether a report was obtained and if so, of the 
name and address of the consumer reporting agency. You consent to the obtaining of such reports by signing 
or  otherwise  submitting  an  application  or  solicitation.  OH  RESIDENTS-The  Ohio  laws  against  discrimination 
require  that  all creditors make credit equally  available to all creditworthy customers, and that credit reporting 
agencies maintain separate credit histories on each individual upon request. The Ohio Civil Rights Commission 
administers compliance with this law. WI RESIDENTS-No marital property agreement, unilateral statement, or 
court decree adversely affects our rights, unless you give us a copy of such agreement, statement or court order 
before we grant you credit, or we have actual knowledge of its terms before your account is opened. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
DSRM National Bank 

Credit Card Agreement - Terms and Conditions 
Customer Service Mailing Address:  
Valero Payment Service Center P.O. Box 631, Amarillo, TX 79105-0631  
Customer Service Telephone:  
1-800-333-3560 

PLEASE READ AND RETAIN THIS IMPORTANT INFORMATION 

Important Information About Arbitration.  Please read the Arbitration section carefully. This section applies to your Account and 
most disputes between you and us will be subject to individual arbitration. This means that 1) neither a court nor jury will resolve 
any such dispute; 2) you will not be able to participate in a class action or similar proceeding; 3) less information will be available; 
and 4) appeal rights will be limited. 

Definitions. In this Credit Card Agreement – Terms and Conditions ("Agreement"), the words "we", "us", "our" and "DSRM National 
Bank" mean DSRM National Bank, a national credit card bank located in Albuquerque, New Mexico. "You" and "Your" mean the 
person who applies for, requests or accepts the Card or Cards issued on the Account. "Account" means your DSRM National Bank 
credit card account, which is owned by us and governed by this Agreement. "Card" or "Cards" means the Valero Regular Credit 
Card(s), or Valero VIP Credit Card(s) issued to you by DSRM National Bank in connection with your Account. Definitions of additional 
terms are contained in other paragraphs of this Agreement. 

Acceptance of the Terms of this Agreement. You will be bound by the terms of this Agreement when you apply for and receive, 
or sign, or use, or permit another to use, your Cards or Account number. You must sign each Card issued to you before you use it.  
If you do not wish to be bound by the terms and conditions of this Agreement, do not use the Card or authorize another person to 
use it. Instead, cut all of the Cards in two and return them to us.  You may  designate  one "Additional User" to your Account by 
contacting us at 1-800-333-3560 and providing us with such designation. Unless you tell us otherwise, an Additional User may assist 
in administration of your Account and credit information regarding your Account may be reported to credit reporting agencies in the 
name of the Additional User. 

Important Protections for Servicemembers and their Dependents.  Federal law provides important protections to members of 
the  Armed  Forces  and  their  dependents  relating  to  extensions  of  consumer  credit.  In  general,  the  cost  of  consumer  credit  to  a 
member of the Armed Forces and his or her dependent may not exceed an Annual Percentage Rate (APR) of 36 percent. This rate 
must  include,  as  applicable  to  the  credit  transaction  or  account:  The  costs  associated  with  credit  insurance  premiums;  fees  for 
ancillary products sold in connection with the credit transaction; any application fee charged (other than certain application fees for 
specified credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit card 
account). If, as a result of these protections, any Military Annual Percentage Rate (MAPR) adjustments are made to an Account, the 
adjustments  will  be  reflected  on  the  Monthly  Statement.  Covered  borrowers  may  call  toll-free 1-844-686-9681  to  hear  important 
disclosures required by law.  If you are a “covered borrower” under this law, then the Binding Arbitration Provision of this Agreement 
does not apply to you. 

Use  of  Your  Cards.  You  may  use  your  Cards  to  make  charges  for  fuel,  merchandise,  services,  and  other  permissible  items 
("Purchases") at Valero, Beacon, or Shamrock stores or other retailers that accept the DSRM National Bank credit card(s). 

Extension of Credit; Agreement to Pay. When you use your Card, or permit someone else to do so, you thereby promise to pay 
all charges made with your Card, along with all related Interest Charges and other fees accruing under this Agreement, in conformity 
to the terms of this Agreement. We may at any time suspend or terminate your Account, or a Card issued on your Account, as to 
any future use of your Account or Card.  

Repayment; Minimum Payment Due Each Billing Cycle. You promise to pay us the amounts of all credit you obtain (including all 
Purchases),  all  fees  and  charges  we  assess  against  your  Account  and  all  Interest  Charges  as  provided  in  this  Agreement.  You 
agree to make your payments in the amounts and at the times provided in this Agreement.  

We will provide a "Monthly Statement" of your Account at approximately monthly intervals if there has been activity on your Account, 
or there is a balance (credit or debit) in your Account exceeding $1, unless we deem your Account to be uncollectible, or we have 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
instituted delinquency collection procedures, or furnishing the statement would violate federal law. You may pay any amount up to 
the entire unpaid balance (the "New Balance") of your Account at any time. You must pay each billing cycle at least the Minimum 
Payment amount shown on your Monthly Statement by the Payment Due Date shown on the Monthly Statement.  

The Minimum Payment due each billing cycle is the greater of (1) the sum of: (a) all past due amounts, plus (b) 1/6th (one-sixth) of 
the  New  Balance  of  your  Account  at  the  end  of  the  billing  cycle,  plus  (c)  the  amount  of  any  Account  fees,  fees  for  credit  card 
protection  services,  insurance  premiums,  and  membership  programs,  plus  (d)  installments  for  mail,  telephone,  or  electronic 
merchandise/services orders as provided in the terms for such orders, plus (e) Interest Charges posted to your Account during the 
billing cycle, or (2) $27 (or the entire New Balance if less than $27).  We will also include in your Minimum Payment any part of the 
New Balance in excess of your GasCap® Credit Limit.  

Your Payment Due Date will be at least 21 days after the Closing Date shown on your Monthly Statement.  The Minimum Payment 
due will never be more than the New Balance.  If you want to request a change to your Payment Due Date, call us at 1-800-333-
3560 or write to us at P.O. Box 631, Amarillo, TX 79105-0631. We may take up to 30 days to process such a request.   

If  you  overpay,  or  if  a  credit  balance  is  otherwise  created  in  your  Account,  we  will  not  pay  interest  on  such  amounts.  Mail  your 
payment  made  in  U.S.  dollars,  accompanied  by  the  payment  remittance  stub,  using  the  envelope  enclosed  with  your  Monthly 
Statement  or  to  the  payment  address  provided,  and  following  all  other  instructions  on  your  Monthly  Statement.  The  crediting  of 
payments sent to any location other than the payment address or received in any other manner may be delayed. Except for address 
changes on the back of the Monthly Statement payment remittance stub, do not send correspondence of any type to the payment 
address. For inquiries about your Account, please call us toll-free at  
1-800-333-3560 or write to us at P.O. Box 631, Amarillo, TX 79105-0631. 

We will allocate your payments among the charges on your Account in accordance with the requirements of federal law.  We may 
allocate the amount of your Minimum Payment in the manner we determine, without regard to any contrary instructions from you. In 
most instances, we will allocate your Minimum Payments to balances (including new transactions) with higher APRs before balances 
with lower APRs. This will result in balances with a higher rate of interest being paid before any other existing balances. Even though 
your payment may be credited to your Account in the billing cycle in which the payment is received, your available credit may not 
be increased by the amount of the payment until your payment has cleared.  

If you pay more than the Minimum Payment, we will apply the excess payment amount to reduce your total outstanding balance, 
and you will continue to be obligated to make any Minimum Payment in succeeding billing cycles. 

If you post-date a check for payment, we may process the check immediately upon receipt or return it unpaid, at our election, without 
in either case waiting until the date shown on the check.  We are not liable to you for any loss or expense incurred by you arising 
out of the action we elect to take. 

If you send a payment to us for less than the full balance marked with the words “Paid in Full” or similar language, we may refuse to 
accept such payments or we may accept the payment without losing any of our rights.  Any of these payments must be mailed to 
the address designated for these types of payments on your periodic statement. 

If your check is processed by us non-electronically and is returned to us for insufficient funds or dishonored for any reason, we may 
re-present the returned check electronically. 

We can refuse to accept payments not denominated in U.S. dollars or not drawn on a domestic office of a U.S. bank.  We will charge 
a Returned Payment Fee, as described in "Account Fees and Charges" below. 

Authorization To Convert Your Check. If you send us a check to make your payment, you authorize us either to use information 
from your check to make a one-time electronic fund transfer from your financial institution or to process the payment as a check 
transaction. “Electronic Fund Transfer” or “EFT” is the term used to refer to the process by which we electronically instruct your 
financial institution to transfer funds from your financial institution for the same amount as the check.  When we use information from 
your  check  to  make  an  EFT,  funds  may  be  withdrawn  from  your  financial  institution  as  soon  as  the  same  day  we  receive  your 
payment, and you will not receive your check back from your financial institution.  You authorize us to collect a fee of up to $27 
through an EFT from your financial institution if your payment is returned unpaid. We retain an image of your electronically processed 
check to the extent required by applicable law. If the EFT cannot be processed for technical reasons, you authorize us to process 
the  copy  of  your  check.    If  you  have  questions  about  this  or  other  payment  options,  or  do  not  want  your  payments  collected 
electronically, please call our Customer Service Center at 1-800-333-3560. 

Your GasCap® Credit Limit. We will establish a credit limit for your Account from time to time. Your GasCap® Credit Limit will be 
shown on the initial Card mailer and on each Monthly Statement of your Account. The total amount of credit outstanding on your 
Account at any time must not be more than your then current GasCap® Credit Limit. We may change your GasCap® Credit Limit 
from time to time. We will attempt to notify you if we do.  If we accept a payment for an amount in excess of your outstanding balance, 
your available GasCap® Credit Limit will not be increased by the amount of such overpayment nor shall we be required to authorize 
transactions  for  an  amount  in  excess  of  your  assigned  GasCap®  Credit  Limit.    You  may  request  an  increase  to  your  GasCap® 
Credit Limit by calling 1-800-333-3560 or writing to P.O. Box 631, Amarillo, TX 79105-0631. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Exceeding Your GasCap® Credit Limit. If you request credit in any form which, if granted, would cause your total outstanding 
balance (including, authorized transactions not yet posted to your Account) to exceed your GasCap® Credit Limit we establish for 
your Account, whether or not such balances before the request were more than the respective GasCap ® Credit Limit, we may, at 
our election: (1) honor the request without permanently increasing your GasCap® Credit Limit; (2) honor the request and treat the 
amount which is more than your GasCap® Credit Limit as immediately due; or (3) refuse to honor the request.  If we have previously 
honored requests for credit in excess of your GasCap® Credit Limit, that does not mean that we will honor further over-limit requests. 

INTEREST CHARGES.  

When Periodic Rate Interest Charges Begin to Accrue:  Periodic rate Interest Charges will accrue daily on Purchases from the 
date that the transaction was posted until the date each Purchase is completely repaid according to the payment allocation method 
then in effect.  However, if the New Balance shown on the Monthly Statement for the previous billing cycle was a credit balance or 
zero or was paid in full by its Payment Due Date, then (1) we will not charge periodic rate Interest Charges during the current billing 
cycle if you pay the New Balance, if any, shown on the Monthly Statement for the current billing cycle by its Payment Due Date, and 
(2) we will credit any payment that you make by the Payment Due Date for the current billing cycle as of the first day of the billing 
cycle. 

Periodic  Rates  of  the  Interest  Charge:  The  manner  in  which  we  determine  the  periodic  rates  that  apply  to  your  Account  are 
described below. The periodic rates and corresponding Annual Percentage Rates currently in effect are set forth on the account-
opening table, which is part of this Agreement. 

(a) Rate of Interest Charge on Purchases: With respect to all Purchases:  

(1)  Standard  Pricing  Rate;  Variable  Rates  of  the  Interest  Charge.  The  monthly  periodic  rate  we  use  to  compute  the  Interest 
Charge on all Purchases is a variable rate. The Annual Percentage Rate is the Prime Rate plus 21.74%, but never greater than 
29.99%. We compute the Interest Charge on Purchases by using a monthly periodic rate equal to 1/12th of (i) the Prime Rate plus 
21.74%  or  (ii)  if  lower,  29.99%.    See  your  account-opening  table  for  the  current  monthly  periodic  rate  of  Interest  Charge  and 
corresponding Annual Percentage Rate.The periodic rate and Annual Percentage Rate are variable rates based on the Prime Rate 
published in the "Money Rates" table in The Wall Street Journal. The Interest Charge under this Agreement will increase if the Prime 
Rate increases. The effect of an increase in the Prime Rate will be an increase in the amount of the Interest Charge and the Minimum 
Payment due under this Agreement. We will calculate the variable rate every billing cycle, based on the Prime Rate published in the 
"Money Rates" table in The Wall Street Journal on the 15th day of each month. If two or more Prime Rates are published on that 
day, the highest of those rates will be used to calculate the Rate under this Agreement. If the 15th day of the month is a day on 
which The Wall Street Journal was not published, the previous business day on which The Wall Street Journal was published will 
be used. If The Wall Street Journal ceases publication, or no longer publishes the Prime Rate, or changes the manner by which its 
Prime Rate is determined, we may select another comparable index of short-term interest rates to be the "Prime Rate" under this 
Agreement. When the Prime Rate changes, the new Annual Percentage Rate, and the new corresponding periodic rate, will apply 
to your Account beginning on the first day of the billing cycle of your Account that has a closing date on or after the first day of the 
next calendar month after the date on which the new Annual Percentage Rate was calculated, and will continue to apply until a new 
Annual  Percentage  Rate  and  the  corresponding  monthly  periodic  rate  is  calculated  and  has  become  effective  in  the  manner 
described  in  this  paragraph.    The  new  Annual  Percentage  Rate  and  the  corresponding  new  monthly  periodic  rate  may  apply 
retroactively to the first day of the billing cycle, and transactions that occurred during the billing cycle both prior to and after the date 
the new Annual Percentage Rate was calculated may be subject to the new variable Annual Percentage Rate and the corresponding 
new monthly periodic rate for the entire billing cycle. 

Calculating the Average Daily Balance: To get the "average daily balance" of your Account, we take the beginning balance of 
your Account each day, add any new Purchases, and subtract any Payments and Credits applied to that type of transaction under 
the payment allocation method then in effect. This gives us the daily balance. (Credit balances are treated as zero for purposes of 
calculating the daily balances.) Then, we add all of the daily balances for the billing cycle and divide the respective totals by the 
number of days in the billing cycle. This gives us the "average daily balance" for your Account.  We do not include the following in 
your  daily  balance:  (1)  unpaid  Interest  Charges,  or  (2)  mail,  telephone,  or  electronic  merchandise  order  installments  (which  are 
governed by the terms set forth with such mail, telephone, or electronic merchandise order).  We add all other fees and insurance 
charges to your daily balance on the day on which such fees or charges post to your Account and, if earlier, we add the accrued 
portion  of  such  other  fees  and  insurance  charges  to  your  balance  on  the  day  that  your  Account  is closed.    If  your  Account  has 
multiple balances subject to different Interest Rates, then we calculate an average daily balance separately for each Interest Rate. 

Calculating the Interest Charge:  We calculate the Interest Charge separately for each balance that has a different Interest Rate. 
We figure the Interest Charge on Purchases charged to your Account by multiplying the "average daily balance" of your Account by 
the  applicable  monthly  periodic  rate.  We  add  each  separate  Interest  Charge  calculated  in  this  manner  together  to  get  the  total 
Interest Charge. If the total Interest Charge calculated is more than zero but less than $2.00, a minimum monthly Interest Charge of 
$2.00 will be charged to your Account. We may, at our election, waive the Interest Charge on small account balances. 

Account Fees and Charges; Late Payment Fee. The following fees will be charged to your Account and added to the Purchase 
balance in the billing cycle in which the charges are incurred:  

 
 
 
 
 
 
 
  
 
 
 
 
(a) if we do not receive payment in an amount at least equal to the Minimum Payment due shown on the Monthly Statement of your 
Account by the Payment Due Date shown on the Monthly Statement, and in accordance with our payment directions, and if the 
Minimum Payment due shown on the Monthly Statement is greater than $27, a Late Payment Fee applies according to the following:  

i)   if the Minimum Payment due is equal to or greater than $27, a Late Payment Fee of $27 will be charged to your 
Account (unless clause (ii) applies);  
ii)  if the Minimum Payment due is equal to or greater than $38 and you did not make your Minimum Payment due in any 

one of the  
(b) if a check, draft, or other payment  authorization, including any electronic payment, you provide us as a payment on your Account 
is returned for insufficient funds or for any other reason, a Returned Payment Fee may apply according to the following: 

previous 6 billing cycles, a Late Payment Fee of $38 will be charged to your Account.  

i) if your most recent Minimum Payment due was equal to or greater than $27, a Returned Payment Fee of $27 may be 

your Account.  

charged to  
(c) if you request information or maintenance on your Account, additional fees may apply.  These fees include, but are not limited 
to, Statement Reprint Fees or Invoice Copy Fees (unless it is determined that a billing error occurred); Overnight Mailing Fees; or 
Additional Card Fees. The amount of these fees will be disclosed to you when you request the service.  We may elect to waive these 
fees at our sole discretion, and we will not charge an Invoice Copy Fee in connection with a bona fide billing dispute. 

Unless prohibited by applicable law, we may charge your Account, as a Purchase, the amount of any costs we incur in complying 
with state abandoned or unclaimed property laws with regard to your Account. 

Change of Terms. We may add, delete, or change the terms of this Agreement ("Change") at any time, including an increase in the 
Annual Percentage Rates or fees.  We will give you notice of a Change as required by law. To the extent permitted by law, a Change 
may apply to all amounts outstanding on your Account at the time the changes go into effect. 

Our  Right  to  Require  Immediate  Payment.  We  may  require  immediate  payment  of  all  amounts  you  owe  us  without  notice  or 
demand if: 

(1) you fail to pay any amount owed under this Agreement exactly when due; or  
(2) you exceed your credit limit; or  
(3) you fail to abide by any other term of this Agreement; or  
(4) you default on any other credit obligation you have with us; or  
(5) your ability to pay us is materially impaired (including, without limitation, if you file or have filed against you as debtor 
a proceeding under any chapter of the Bankruptcy Code); or  
(6) you die or become legally incompetent.  

Collection Costs. If you are in default, unless prohibited by applicable law, you also must pay us or reimburse us for all costs and 
disbursements,  including  reasonable  attorney’s  fees,  incurred  by  us  in  legal  proceedings  (including  bankruptcy  proceedings)  to 
collect or enforce the debt. 

Authorized  Use  of  Your  Card  by  Others.  If  you  permit  any  person  to  have  access  to  your  Card  or  Account  number  with  the 
authorization to make a charge, or if you request us to issue a Card on your Account to another person, you will be liable for all 
charges made by that person, including charges you may not have intended that person to make.  You will be liable until you both 
(1) request that we cancel the Card that we issued to that person, and (2) return that Card to us. 

Lost or Stolen Cards. If you notice the loss or theft of your Card or a possible unauthorized use of your Card, you should write to 
us immediately at P.O. Box 631, Amarillo, TX 79105-0631, or call us at 1-800-333-3560.  You will not be liable for any unauthorized 
use that occurs after you notify us. You may, however, be liable for unauthorized use that occurs before your notice to us. In any 
case, your liability will not exceed $50. You agree to give us your full cooperation in our efforts to recover stolen Cards and amounts 
due from unauthorized users and in prosecuting unauthorized users.  

Certain Limitations on Use of Your Card. Your Account is a consumer credit account. You must not use your Card primarily for 
business or commercial purposes. You must not use your Card for any unlawful purpose or in any illegal transaction. 

Assignment. You agree that we may at any time assign your Account, any sums due on your Account, this Agreement, or any of 
our rights or obligations under this Agreement to another person or entity without your consent or notice to you. The person or entity 
to whom we make any such assignment shall be entitled to all of our rights under this Agreement, to the extent assigned. You may 
not assign your rights under this Agreement. 

Change of Name or Mailing Address. You must notify us immediately of any change of your name or mailing address from that 
shown on your latest Monthly Statement. The back of your Monthly Statement contains a form you may use for address changes or 
you may call us at  
1-800-333-3560. Name change requests must be submitted in writing to P.O. Box 631, Amarillo, TX 79105-0631. 

Call Recording and Monitoring.  You consent to and authorize us, any of our affiliates, and our marketing associates to monitor 
and/or record (unless prohibited by law) any of your telephone conversations with our representatives or the representatives of any 
of such companies.   

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Credit Information. You agree that we may make credit inquiries about you, and may furnish information relating to this Account in 
response to credit inquiries from others and to credit reporting agencies. We may report information about your Account to credit 
bureaus.  Late payments, missed payments, or other defaults on your Account may be reflected in your credit report and the credit 
report of your Additional User. If you believe that any information we may furnish to a consumer reporting agency about you or your 
Account is inaccurate, please write us at P.O. Box 631, Amarillo, TX 79105-0631. 

Information Gathering and Sharing. Where you have provided an email address, cell phone number, or placed a cell call to us, 
you consent and agree to accept collection and/or marketing e-mails, calls or text messages from us (except to the extent you have 
opted out, as described in our Privacy Statement).  For any telephone or cell phone calls we place to you, you consent and agree 
that those calls may be  automatically dialed and/or use recorded messages.  Please refer to the DSRM  National Bank "Privacy 
Statement"  for  our  policies  on  collecting,  using,  securing,  and  sharing  nonpublic  personal  information.  Additional  copies  of  our 
"Privacy Statement" are available by calling us toll-free at 1-800-333-3560. 

Severability; No Waivers.  If any part of this Agreement is found to be invalid, the rest remains effective, except as specifically set 
forth in the Binding Arbitration Provision, below. Any failure or delay by us in exercising any of our rights or remedies under this 
Agreement or under applicable law does not mean that we will not be permitted to exercise those rights or remedies later. We may 
accept late payments or partial payments without losing any of our rights or remedies. 

Governing Law. This Agreement and your Account are governed by federal law and, to the extent that state law applies, by the 
laws of the State of New Mexico, without regard to its conflict of laws/principles.   

Additional Information.  For additional consumer information visit  www.helpwithmybank.gov or 
www.consumerfinance.gov/learnmore. 

BINDING ARBITRATION PROVISION—YOU SHOULD READ THIS SECTION CAREFULLY.  Any claim, dispute, or controversy 
(whether based on contract, tort, statute, or otherwise, and whether seeking monetary or any form of non-monetary relief) arising 
from or relating to your Account, any prior account, or the relationship between you and us (collectively, "Claims"), upon the election 
of  you  or  us,  will  be  resolved  by  binding  arbitration  pursuant  to  this  Arbitration  Provision  and  the  rules  and  procedures  ("JAMS 
Rules") of JAMS (“JAMS") in effect when the Claim is filed. 

For purposes of this Arbitration Provision, the terms "we”, "us” and "our" mean (1) DSRM National Bank, any servicer or subsequent 
holder  of  your  Account  or  the  amounts  due  under  your  Account,  and  all  of  their  respective  parents,  subsidiaries,  affiliates, 
predecessors, successors, assigns, agents, employees, officers, and directors, and (2) any store or establishment that honors your 
Card.  The term "Claims" is to be given its broadest possible meaning, and includes pre-existing, present, and future Claims, and 
Claims regarding the enforceability or scope of this Arbitration Provision.  A party who has asserted a claim in a lawsuit in court may 
elect arbitration with respect to any Claim(s) subsequently asserted in that lawsuit by any other party.   

IF EITHER YOU OR WE ELECT ARBITRATION, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO LITIGATE IN COURT THE 
CLAIM  BEING  ARBITRATED,  OR  TO  ENGAGE  IN  PRE-ARBITRATION  DISCOVERY  EXCEPT  AS  PROVIDED  IN  THE  JAMS 
RULES.    IN  ADDITION,  NEITHER  YOU  NOR  WE  WILL  HAVE  THE  RIGHT  TO  PARTICIPATE  AS  A  REPRESENTATIVE  OR 
MEMBER  IN  ANY  CLASS  ACTION,  REPRESENTATIVE  ACTION,  PRIVATE  ATTORNEY  GENERAL  ACTION,  OR  SIMILAR 
ACTION  RELATING  TO  ANY  CLAIM  SUBJECT  TO  ARBITRATION.    YOU  WILL  NOT  BE  PERMITTED  TO  JOIN  OR 
CONSOLIDATE YOUR CLAIMS WITH THOSE OF ANY OTHER PERSON (EXCEPT A JOINT APPLICANT OR CARDHOLDER 
OF THE SAME ACCOUNT).  THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING.  OTHER RIGHTS AVAILABLE TO 
YOU IN COURT MAY NOT BE AVAILABLE IN ARBITRATION.  YOU EXPRESSLY WAIVE YOUR RIGHT TO A JURY TRIAL FOR 
ALL CLAIMS BEING ARBITRATED. 

You can obtain the JAMS Rules and forms by calling JAMS at (949) 224-1810, by visiting JAMS’s website at www.jamsadr.com or 
by writing to JAMS at 1920 Main Street, Suite 300, Irvine, CA 92614.  If JAMS is not available to act as administrator, then you and 
we may agree to an alternate administrator and, if you and we are unable to agree, either you or we may petition a court to appoint 
an administrator.  Any arbitration hearing, if one is held, will be held in the federal judicial district where you live.  At your written 
request, we will pay up to $1,000 toward the filing, administrative and/or hearing fees for any Claim you may file against us.  We will 
also consider your written request to pay any other fees for arbitration, and you may be able to seek a fee reduction or waiver from 
JAMS.  If the arbitrator issues an award in our favor, you will not be required to reimburse us for any of the fees we have previously 
paid to the administrator or for which we are responsible.  If the arbitrator issues an award in your favor, we will reimburse you for 
any of the fees you have previously paid to the administrator.  Each party will bear the expense of its respective attorneys’, experts’, 
and witness fees, regardless of which party prevails in the arbitration, unless applicable law gives you the right to recover any of 
those fees from us.  The arbitrator will not have the power to conduct any proceeding as a class action, representative action, private 
attorney general action, or similar action.  The arbitrator will have the power to decide only your and our Claims against each other, 
and will not have the power to join other parties or consolidate other Claims with the Claims between you and us; provided, however, 
that joint applicants or cardholders of the same Account may be joined in a single proceeding.  

This Arbitration Provision is made pursuant to a transaction involving interstate commerce, and will be governed by the  Federal 
Arbitration  Act  ("FAA"),  9  U.S.C.  §  1  et  seq.,  as  amended,  notwithstanding  any  choice-of-law  provision  in  the  Agreement.    The 

 
 
 
 
 
 
 
 
 
 
 
 
 
arbitrator will apply applicable substantive law consistent with the FAA and applicable statutes of limitations and will honor claims of 
privilege recognized at law.  At the request of either party prior to entry of an award, the arbitrator will provide a written explanation 
of  the  basis  for  the  award.    Judgment  upon  any  arbitration  award  may  be  entered  and  enforced,  including  without  limitation  by 
garnishment, attachment, foreclosure or other post-judgment remedies, in any court having jurisdiction.  The arbitrator’s decision 
will be final and binding, except for any right of court review provided by the FAA or state law, if applicable. 

This Arbitration Provision will survive payment or transfer of the Account or the termination of this Agreement or the relationship 
between  you  and  us,  or  the  bankruptcy  of  either  you  or  us.    If  any  portion  of  this  Arbitration  Provision  is  deemed  invalid  or 
unenforceable,  it  will  not  invalidate  the  remaining  portions  of  this  Arbitration  Provision.    However,  if the  provision  precluding  the 
arbitrator from having the power to conduct any proceeding as a class action, representative action, private attorney general action, 
or  similar  action  is  deemed  invalid  or  unenforceable,  then  this  entire  Arbitration  Provision  shall  be  deemed  unenforceable.    If  a 
conflict or inconsistency arises between the JAMS Rules and this Arbitration Provision, this Arbitration Provision will control. 

YOUR BILLING RIGHTS. KEEP THIS NOTICE FOR FUTURE USE. 
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find a Mistake on Your Statement 
 If you think there is an error on your statement, write to us at P.O. Box 631, Amarillo, TX 79105-0631.  In your letter, give us the 
following information: 

• 
Account information: Your name and account number. 
•  Dollar amount: The dollar amount of the suspected error. 
•  Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe 

it is a mistake. 

 You must contact us: 

•  Within 60 days after the error appeared on your statement. 
• 

At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think 
is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential 
errors and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 

(1)  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already 

corrected the error. 

(2)  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is 

correct. 

While we investigate whether or not there has been an error: 

The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 

•  We cannot try to collect the amount in question, or report you as delinquent on that amount. 
• 
•  While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
•  We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

• 

• 

If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that 
amount. 
If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and 
fees. We  will  send  you  a  statement  of  the  amount  you  owe  and  the  date  payment  is  due. We  may  then  report  you  as 
delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to 
pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the 
name of anyone to whom we reported  you  as delinquent, and we must let those organizations know when the matter has been 
settled between us. 
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 
 If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to 
correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. 
To use this right, all of the following must be true: 

(1)  The  purchase  must  have  been  made  in  your  home  state  or  within  100  miles  of  your  current  mailing  address,  and  the 
purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an 
advertisement we mailed to you, or if we own the company that sold you the goods or services.) 

(2)  You must have used your credit card for the purchase.  
(3)  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at P.O. Box 631, Amarillo, TX 
79105-0631. 

 
 
 
 
 
 
 
 
While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell 
you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent. 

Notice to Married Wisconsin Residents: No provision of any marital property agreement, unilateral statement, or court order applying 
to marital property will adversely affect DSRM National Bank interests unless prior to the time credit is granted, DSRM National Bank 
is  furnished  with  a copy  of  the agreement,  statement  or  court order,  or  DSRM  National  Bank has  actual  notice  of  the  provision. 
Married Wisconsin residents must furnish the name and address of their spouse to DSRM National Bank at P.O. Box 631, Amarillo, 
TX 79105-0631.  

Notice to New Jersey residents: Because certain provisions of this Agreement are subject to applicable laws, they may be void, 
unenforceable or inapplicable in some jurisdictions. All of these provisions, however, are valid, enforceable, and applicable in New 
Jersey.   

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