2/5/2020

Disclosures

IMPORTANT INFORMATION REGARDING ELECTRONIC COMMUNICATION
READ THIS NOTICE CAREFULLY AND KEEP A COPY FOR YOUR RECORDS
Prior to applying for a(n) Zales The Diamond Card, Comenity Capital Bank requests your consent to provide you important information
electronically.

You understand and agree that Comenity Capital Bank may provide you with all required application disclosures regarding your Zales The
Diamond Card application in electronic form. These disclosures include, but are not limited to, Terms and Conditions, the Your Zales The
Diamond Card account agreement and Customer Privacy Statement.
You agree to keep us updated at all times with your current contact information. If your contact information has changed please contact us at
1-844-271-2715 (TDD/TTY: 1-888-819-1918).
This consent does not enroll you in paperless statements. In order to enroll in paperless statements, please visit Account Center.
At your request, we will provide you with paper copies of these disclosures. You have the right to withdraw consent, without a fee. Please call
us at 1-844-271-2715 to withdraw your consent to receive electronic disclosures.
In order to receive electronic communications and to obtain the best view of these communications you will need access to the Internet, have
a web browser which supports HTML, SSL-encryption, JavaScript, CSS, the capability to download and print these disclosures, and Adobe
Reader to view PDF files. You may download it for free at https://get.adobe.com/reader/. By selecting the "Submit" button, you confirm that
your system meets these requirements and that you have the capability to access and download or print electronic disclosures.
We recommend that you retain a copy of these disclosures for your records.

If this is a kiosk, this kiosk will display the disclosures listed above. Printed copies can be obtained at the customer service desk.

Financial terms of your account

Interest Rates and Interest Charges

Annual Percentage Rate
(APR) for Purchases

29.99% 
This APR will vary with the market based on the Prime Rate.

How to Avoid Paying
Interest

Your due date is at least 25 days after the close of each billing cycle. We will not charge
you interest on purchases if you pay your entire balance by the due date each month.

Minimum Interest Charge

If you are charged interest, the charge will be no less than $2.00 per credit plan.

For Credit Card Tips from
the Consumer Financial
Protection Bureau

To learn more about factors to consider when applying for or using a credit card,
visit the website of the Consumer Financial Protection Bureau at
http://www.consumerfinance.gov/learnmore.

Fees

Annual Fee

Transaction Fees

Penalty Fees

None

$9.95 for each promotional Credit Plan purchase under 12 or 18 month promotional Credit
Plans

Late Payment
Returned Payment

Up to $39.00
Up to $39.00

How We Will Calculate Your Balance: We use a method called "daily balance." See your Account agreement for more
details.

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is provided in your
account agreement. 

Rate Information: The following chart provides details on your rate as of 02/05/2020. We divide the APR by 365 to
determine the daily periodic rate.

Add to Index

Maximum

Current APR

Daily
Periodic
Rate

Purchase APR

25.74%

29.99%

29.99%

0.08216%

If this Agreement was provided to you at point of sale, see the Agreement sent with your new account welcome package
for variable APR information in effect within 30 days of mailing.
We'll charge you a minimum interest charge of $2.00 per credit plan for any billing period in which interest is due. For
additional information, see Rates in Section D.

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

1/16

 
2/5/2020

Disclosures

Minimum Payment: The Minimum Payment Due is the total of minimum payments for Regular Revolving and Promotional
Credit Plan purchases plus any Past Due amounts. The total Minimum Payment Due on your account won't be less than
$35.00. If your Account balance is less than $35.00, you must pay the amount indicated on your Statement in full. The
Minimum Payment Due for each Regular Revolving and Cash Revolving Credit Plans will be:

The greater of:

(a) 1% of the New Balance, excluding any new Regular Revolving or Cash Revolving Credit Plan Interest Charges
shown on the Statement; or
(b) $5.00.

Plus any new Regular Revolving or Cash Revolving Credit Plan Interest Charges shown on the Statement rounded up
to the nearest $1.00.

See Minimum Payment in Section C below for promotional credit plan minimum payment calculations. 
The APR information described is accurate as of 02/05/2020. Due to a change in the index, this information may have
changed. To find out more, call us at 1-844-271-2715 (TDD/TTY: 1-888-819-1918), or write us at Comenity Capital Bank,
PO Box 183003, Columbus, OH 43218-3003 or visit our website at comenity.net/zalesoutlet.

IMPORTANT INFORMATION ABOUT OPENING AN ACCOUNT
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial
institutions to obtain, verify and record information that identifies each person who opens an account. What this means for
you: When you open an account, we will ask for your name, address, date of birth or other information that will allow us to
identify you. We may also ask to see your driver's license or other identifying documents.
CA Residents: If you are married, you may apply for a separate account. NY, RI and VT Residents: We may order credit
reports in connection with processing applications and any update, renewal or extension of credit. Upon request, we will
tell you the name and address of any consumer-reporting agency that furnished a report on you. You consent to the
obtaining of such reports by signing or otherwise submitting an application or solicitation. OH Residents: The Ohio laws
against discrimination require that all creditors make credit equally available to all creditworthy customers, and that credit
reporting agencies maintain separate credit histories on each individual upon request. The Ohio Civil Rights Commission
administers compliance with this law. WI Residents: No provision of a marital property agreement, unilateral statement
under Section 766.59 or court decree under Section 766.70 adversely affects the interest of Comenity Capital Bank unless
the Bank, prior to the time credit is granted, is furnished a copy of the agreement, statement or decree or has actual
knowledge of the adverse provision when the obligation to the Bank is incurred.

If you have been preapproved, see below for details of your offer.

You can choose to stop receiving "prescreened" offers of credit from this and
other companies by calling toll-free 1-888-567-8688. See PRESCREEN & OPT-
OUT NOTICE below for more information about prescreened offers.

PRESCREEN & OPT-OUT NOTICE: This "prescreened" offer of credit is based on information in your credit
report indicating that you meet certain criteria. This offer is not guaranteed if you do not meet our criteria. If
you do not want to receive prescreened offers of credit from this and other companies, call the consumer
reporting agencies toll-free, 1-888-567-8688; or write: Experian, PO Box 919, Allen, TX 75013; TransUnion,
PO Box 505, Woodlyn, PA 19094; Equifax, PO Box 740123, Atlanta, GA 30374; SageStream, LLC, PO Box
503793, San Diego, CA 92150; Innovis, PO Box 495, Pittsburgh, PA 15230-0495.

Important Information for Covered Borrowers under the Military Lending Act
For New Accounts- Federal law provides important protections to members of the Armed Forces and their dependents
relating to extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his
or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable to the
credit transaction or account: The costs associated with credit insurance premiums; fees for ancillary products sold in
connection with the credit transaction; any application fee charged (other than certain application fees for specified credit
transactions or accounts); and any participation fee charged (other than certain participation fees for a credit card account)
To hear this Military Lending Act disclosure and the payment obligations thereunder, call toll free at 1-866-230-0418;
(TDD/TTY: 1-888-819-1918).
I am applying to Comenity Capital Bank for, and hereby request, a Zales The Diamond Card for personal, family or
household use. I hereby authorize Comenity Capital Bank to investigate my credit record. The information that I have
supplied is true and correct. I agree that a credit report may be obtained for any lawful purpose, including in connection
with the processing of an application, or subsequently with the update, renewal or extension of credit. Upon my request, I
will be informed of whether or not a consumer credit report was ordered, and if it was, I will be given the name and address
of the consumer-reporting agency that furnished the report. I agree to be bound by the terms of the Your Zales The
Diamond Card account agreement. I acknowledge that I will receive a Your Zales The Diamond Card account agreement
upon approval. I also acknowledge that there is no agreement between Comenity Capital Bank and me until Comenity
Capital Bank approves my credit application and accepts the Your Zales The Diamond Card account agreement at its

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

2/16

2/5/2020

Disclosures

office in Utah and that the Your Zales The Diamond Card account agreement is deemed to be made in Utah. Cards are
issued and credit is extended by Comenity Capital Bank, Salt Lake City, Utah.
PLEASE NOTE:
BY SUBMITTING THIS CREDIT APPLICATION, YOU ARE AGREEING TO THE FOLLOWING WITH RESPECT TO
CERTAIN CONSUMER INFORMATION ABOUT YOU.
You hereby authorize Comenity Capital Bank ("us" or "we") to furnish our decision to issue an account to you to Zale
Delaware, Inc. You hereby authorize us to furnish, if your application is approved, information concerning your account to
credit bureaus, other creditors and Zale Delaware, Inc.
Check your information before submitting. We cannot process any submission without a complete and accurate name,
address, date of birth and social security number. By submitting this Application you are acknowledging having read and
understood the Important Rate, Fee and Other Cost Information and, if approved, agreeing to be bound by them.

Your Zales The Diamond Card agreement
This Agreement covers the Terms and Conditions of your account with us. In this document, you will find important
information about using and managing your account, including a Privacy Statement and information concerning your billing
rights. Your use of the account, or failure to close the account within the 30 days of receiving this document, indicates your
acceptance of the terms of this agreement, including the assessment of any interest charges and fees. 
Section I of this Agreement also includes a Jury Trial Waiver and an Arbitration Provision in the event of a
dispute.

You have a right to reject this Arbitration Provision.
If you do not reject this Arbitration Provision, it will be part of this Agreement and will:

Eliminate your right to a trial by jury; and
Substantially affect your rights, including your right to bring, join in or participate in class proceedings.

Section I does not apply to Covered Borrowers under the Military Lending Act. See Section J below.

Please read each section carefully and keep this document for your records.

In the following sections, you will find information on:
Financial terms of your account: An at-a-glance summary of the fees and charges associated with your account

A. Getting started: the basics of your account
B. Keeping your account in good standing: avoiding default, and what to do if your card is lost or stolen, as

applicable

C. Learning more about your account: credit plans, credit limits, and how payments are calculated and applied
D. Interest, fees and charges: when and how fees and costs are applied to your account
E. Other important information: legal rights, costs, and how we'll handle changes to your account
F. Disputes and reporting to consumer reporting agencies: data we provide, and receive from, consumer reporting

agencies, and what to do if you think there is an error on your periodic statement

G. Optional products: how to protect your account from fraud or theft, and information on services that can help pay

your debt in case of emergencies

H. Communicating with us: what happens when you contact us
I. Arbitration and jury trial waiver: how we'll resolve disagreements, including a jury trial waiver and Arbitration

provision

J. Important Information for Covered Borrowers under the Military Lending Act

Privacy statement: how we collect, use, share, and protect your personal information; and the privacy choices you can
make

A. Getting Started
Definitions
In this Agreement, "We," "Us" and "Our" mean Comenity Capital Bank and any successor or assigns. "You" and "Your"
mean each person who submits an application or solicitation for an Account with us. "Account" means your credit card
account with us. "Card" means each credit card we issue for your Account, as applicable. "Credit Plan" means one or more
payment program options Zale Delware, Inc. may ask us to offer from time to time.
Upholding your Agreement

You agree to the terms of this Agreement, and promise to do everything required of you. If you sign or submit an
application or solicitation to obtain credit from us, you'll be legally bound by this Agreement. You're also legally bound if
you sign a charge slip, or permit someone else to use the credit provided.
You agree that the credit extended under your Account will be used only for personal, family or household purposes and
not for business or commercial purpose.
If the Account is a joint Account, you and the joint Account holder will be bound by this Agreement. Each of you will be
jointly and individually responsible for repaying all amounts due. If more than one person is responsible for this Account,
we will only provide billing statements and communications to one of you.

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

3/16

2/5/2020

Disclosures

Any authorized user of your Account will be bound by the terms of this Agreement. One additional Card may be issued
with the individual name of an authorized user embossed on the Card. If you want to revoke the use of your Account by
an authorized user, either write us at the address, or call us at the phone number, shown on your Statement.
You agree to pay for all transactions made on your Account by an authorized user, whether or not such transactions
were authorized by you or made for your benefit.

Card signature (as applicable)
For your own protection, please sign your Card before using it. Keep in mind that your signature on the Card isn't a
prerequisite to your obligation to pay amounts incurred on your Account.
Using your Account

Your Account may be used to make purchases from Zales and other retailers we may determine occasionally by
notifying you via electronic mail, statement message, website posting, or other method.
We reserve the right to not honor transactions related to, including, but not limited to, gambling, ATM usage at casinos,
and illegal activities.
Making payments

Pay your Account by sending a check, money order, or cashier's check payable in U.S. dollars, to the name and
address shown on your Statement specified for payments. Please don't send cash.
Be sure to include your payment stub, do not staple your payment to the stub, use the envelope provided with your
Statement and don't send any correspondence with your payment.
If your payment doesn't meet these requirements, it may not be credited to your Account for up to five days, or may be
rejected.
All written communications concerning disputed amounts, including any check or other payment instrument marked with
"payment in full" or similar language, must be sent to 6550 North Loop 1604 East, Suite 101, San Antonio, Texas 78247-
5004.

We may accept a payment sent to any other address without losing any of our rights.
No payment shall operate as an accord and satisfaction without our prior written approval.

B. Keeping your account in good standing
Avoiding default
You'll be in default under this Agreement if you:

Fail to make any payment when due
Violate any provision of this Agreement
Pass away
Become the subject of bankruptcy or insolvency proceedings
Supply us with misleading, false, incomplete or incorrect information
Are unable or unwilling to perform the terms or conditions of this Agreement
Fail to supply us with any information we deem necessary
Default under any other loan or agreement you have with us or any of our affiliates
Become incompetent
Exceed your Credit Limit
Issue a payment returned unpaid by your bank for any reason

If we consider your Account in default, we may suspend your ability to make charges, close your Account, require you to
pay the full amount you owe immediately or take any other action permitted by law. If applicable law requires us to do so,
we'll tell you in advance and/or give you the opportunity to remedy your default.
Reporting a lost or stolen card (as applicable)
If you notice the loss or theft of your credit card or a possible unauthorized use of your card, you should write to us
immediately at PO Box 183003, Columbus, OH 43218-3003 or call us at 1-844-271-2715 (TDD/TTY: 1-888-819-1918).
You will not be liable for any unauthorized use that occurs after you notify us. You may, however, be liable for unauthorized
use that occurs before your notice to us. In any case, your liability will not exceed $50.

C. Learning more about your account
Credit Plans

Your Account may consist of a non-promotional ("Regular Revolving") Credit Plan and one or more promotional Credit
Plans. Credit Plans offered and their particular features (including but not limited to minimum purchase requirements
and minimum payment) may vary occasionally at our discretion and include one or more Regular Revolving or
promotional Credit Plans.
We may offer different promotional Credit Plans from time to time.
If a promotional Credit Plan is offered at the time you open your Account, this Agreement will include information about
the terms for the Plan, by use of an insert, attachment, or other written information provided as part of this Agreement.
Normal late fees, returned payment fees and all other provisions apply to any promotional Credit Plan, unless
inconsistent with a particular Credit Plan offering.

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

4/16

2/5/2020

Disclosures

If the promotional Credit Plan purchase isn't paid in full before the promotional period ends, the balance will be
transferred to your Regular Revolving balance.
Promotional Credit Plans may include:
Waive Interest, Payment Required
Waive Interest, Equal Payment
Waive Interest, Low Payment
Defer Interest, Equal Payment
Defer Interest, Payment Required
Defer Interest, Low Payment
Low APR, Equal Payment
Budget Payment
Skip-payment option

At our discretion, we may allow you to skip making the Minimum Payment.
Interest charges will be assessed during the skip-payment period, but a late fee won't be imposed. This will not be
considered a waiver of any of the rights granted by this Agreement.
All other terms of your Account apply during the skip-payment period.

Credit limit

Your Credit Limit is the total maximum amount we permit you to owe us at any time.
You may not exceed any Credit Limit that we set for your Account.
If you do exceed your Credit Limit, we can still charge you for all transactions, interest and other charges without giving
up any of our rights under this Agreement.
We may change your Credit Limit at any time.

Account cancellation

You may cancel your Account. You're still obligated to pay the full amount you owe us.
We may cancel your Account at any time, for any reason.
We may refuse to authorize any purchase on your Account. We may also suspend your Account and your right to use
your Card, including each Card you give to others.
We may stop offering any Credit Plan at any time, for any reason.
Cancellation or suspension of your Account doesn't negate your obligation to pay any amount you owe us.
Cancellation of your Account includes each Card you give to others.

Minimum Payment

You can pay all of your Account balance at any time without penalty.
You must pay at least the Total Minimum Payment for each billing period by the Payment Due Date shown on your
Statement.
The Minimum Payment is the total of the minimum payments for the Regular Revolving and promotional Credit Plans
plus any Past Due amounts.
The Total Minimum Payment won't be less than $35.00. If your Account balance is less than $35.00, you must pay the
amount indicated on your Statement in full.
The minimum payment for each Credit Plan is calculated as follows:

The minimum payments for Regular Revolving Credit Plans, Waive Interest, Payment Required and Defer Interest,
Payment Required Credit Plans will be the greater of:

(a) $5.00; or
(b) 1% (rounded up to the nearest $1.00) of the New Balance shown on your Statement for that Credit Plan.

The minimum payment for the Waive Interest, Equal Payment and Defer Interest, Equal Payment Credit Plans will be
the amount of the purchase divided by the number of months between the date of the purchase and the promotional
period end date (minimum $5.00) rounded up to the nearest $1.00.
The minimum payment for the Low APR, Equal Payment Credit Plan will be the amount of the purchase including the
calculated interest charges that will be assessed from the date of purchase through the end of the promotional period
divided by the number of months between the date of the purchase and the promotional period end date (minimum
$5.00) rounded up to the nearest $1.00.
The minimum payment for the Waive Interest, Low Payment and Defer Interest, Low Payment Credit Plans will be the
greater of:

(a) $5.00 or
(b) 1.0% (rounded up to the nearest $1.00) of the New Balance shown on your Statement for that Credit Plan.
For each Budget Payment Credit Plan or Open Charge Budget Payment Credit Plan, fixed monthly payments of $49,
$99, $149, $199, or $299, based on the transaction amount.
For Open Charge credit plans (except Open Charge Budget Payment Credit Plans), if your balance increases during
the Open Charge period, your minimum payment will increase. The minimum payment for each Open Charge plan
will be calculated based on the above Credit Plans.

Payment application

We reserve the right to apply payments equal to or less than the Total Minimum Payment however we see fit, which may
result in balances subject to lower interest rates being paid prior to other balances. This may also result in higher
interest charges.

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

5/16

2/5/2020

Disclosures

Any payment you make in excess of the required Total Minimum Payment will be allocated to your Account as required
by applicable law.
Excess payments received before a deferred interest promotion expires are applied to the deferred interest promotional
balance first in the last two billing periods of the promotional period.

D. Interest, fees and charges
Interest charges

Interest charges begin on a transaction, fee or interest from the day added to the daily balance and continue until the
balance is paid in full.
There is a Grace Period on Regular Revolving Credit Plan purchases. This means we will not charge interest on such
purchases if you pay in full each billing period.
We will not charge interest on any portion of a payment allocated to the Regular Revolving Credit Plan that is paid within
an applicable Grace Period.
If you make a purchase under any Waive Interest Credit Plan, we won't charge interest on the purchase if you pay the
total purchase amount before the end of the promotional period. If you don't pay the total purchase amount before the
end of the promotional period, we'll add the remaining amount to your Regular Revolving balance. We'll also begin
charging interest on the purchase from the first day after the promotional period ends.
If you make a purchase under any Defer Interest Promotional Credit Plan and don't pay the total amount before the end
of the promotional period, we'll add the remaining purchase amount and the amount of accrued interest to your Regular
Revolving balance.
If you make a purchase under a Low APR, Equal Payment Credit Plan, interest will be assessed from the date of
purchase through the end of the promotional period.

How we calculate Interest Charges on your Account
We calculate interest separately for each Credit Plan, using a "Daily Balance" to determine interest charges for each billing
period. Our calculation method is as follows:

We start with the beginning balance on your Account each day (including unpaid interest charges and fees).
We subtract any payments or credit adjustments (treating any net credit balance as a zero balance) and add new
transactions and debit adjustments posted as of that day. This gives us the "Partial Daily Balance" for the day.
We then multiply the Partial Daily Balance for the day by the Daily Periodic Rate. This gives us the "Daily Interest
Charge" for the day, which we add to the day's Partial Daily Balance.
We've now determined the "Daily Balance," which will be the beginning balance for the following day. This results in
daily compounding of interest charges.
At the end of each billing period, we add together each Credit Plan's Daily Interest Charge, and make other
adjustments, which gives us the total interest charge.
Your Statement will show a Balance Subject to Interest Rate, which is the sum of the Daily Balances for each day in the
billing period divided by the total number of days.

Rates

To calculate a variable rate, for each billing period, we use an Index. The Index is the U.S. Prime Rate published in the
"Money Rates" section of The Wall Street Journal on the last business day of the calendar month preceding the month
in which the billing period begins. (Our business days are Monday through Friday, excluding holidays.)
Any variable APR will increase on the first day of the billing period after the Index increases.
An increase or decrease in the APR will result in a corresponding increase or decrease in the amount of interest and
may increase the Total Minimum Payment.
Your APR for Purchases will not exceed 29.99%.

Other fees and charges
You agree to pay the following fees and charges:

Promotional Credit Plan Transaction Fee: If you make a purchase under the 12 or 18 month promotional Credit Plan,
we will add a transaction fee of $9.95 per transaction.
Late Fee: If you don't pay at least the Minimum Payment Due by the Payment Due Date, we will charge you a late fee.

The fee is $28.00 if you were not charged a late fee during any of the prior six billing periods.
Otherwise, the fee is $39.
This fee will not exceed the amount permitted by applicable law.

Returned Payment Fee: We may charge you a fee for each payment that your bank doesn't honor for any reason.

The fee is $28.00 if you were not charged a returned payment fee during any of the prior six billing periods.
Otherwise, the fee is $39.
This fee will not exceed the amount permitted by applicable law.

Although we may decide to do so, we aren't required to attempt to collect a payment more than once.
Document Fees: If we provide you with a copy of any Statement, sales draft or similar document at your request
(except in connection with billing error inquiries or resolution), we may charge the Account the following fee(s), subject
to any limitations of applicable law:

Statement copy - $6.00
Sales/Credit Draft copy - $6.00
Check/Money Order copy - $6.00

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

6/16

2/5/2020

Disclosures

Alternative Payment Method Fee: We may offer alternative payment methods that allow you to make individual,
expedited payments to your Account over the phone.  If you choose to use this payment method, we may assess the
current fee we charge for this service, subject to any limitations of applicable law. Currently, that fee is up to $15.00 but
may change. We'll let you know the current fee before you authorize any payment(s), and you can withdraw your
request if you don't want to pay the fee.

E. Other important information
Collection costs
You agree to pay our reasonable costs for collecting amounts due, including reasonable attorneys' fees and court costs
incurred by us or another person or entity, to the extent not prohibited by applicable law and except as provided below.

AL Residents: We will not charge attorneys' fees if your unpaid balance is $300 or less.
MD Residents: We will not charge you for costs other than attorneys' fees.
NH Residents: Reasonable attorneys' fees may be awarded to you if you prevail in any action by or against us.
WI Residents: If legal action is taken, we may seek statutory attorneys' fees and costs, which you will pay if they are
granted by the court.

Changes
We may add, change, or delete the terms of your Account. If required by applicable law, we will give you advance written
notice of the change(s) and a right to reject the change(s).
Security Interest
You grant us a security interest in all goods you purchase through the use of the Account, now or at any time in the future
and in all accessions to and proceeds of such goods. We waive any security interest we may have in your principal
dwelling, to the extent that it would otherwise secure any obligation arising hereunder.
Changes to your information
You agree to notify us immediately of any changes to your name, mailing address, electronic mail address or telephone
number(s).
Governing Law
THIS AGREEMENT IS GOVERNED BY UTAH AND APPLICABLE FEDERAL LAW. THIS IS THE LAW WE ARE
SPEAKING OF WHEN WE REFER TO A TERM PERMITTED OR REQUIRED BY APPLICABLE LAW.
Transfer of Rights/Assignment
Your rights under this Agreement can't be transferred by you, by operation of law or otherwise, but your obligations will be
binding upon your estate or personal representatives. We may transfer or assign your Account and/or this Agreement, or
any of our rights under this Agreement, to another person or entity at any time without prior notice to you or your consent.
No Waiver of Rights
We will not lose our rights under this Agreement because we delay or do not enforce them.
Severability
If any provision of this Agreement is in conflict with applicable law, that provision will be considered to be modified to
conform with applicable law.
Notice to New Jersey Residents
All provisions of this agreement are valid, enforceable and applicable in New Jersey.

F. Disputes and Reporting to Consumer Reporting Agencies
Credit Reports

You give us permission to investigate your credit record.
You agree that a credit report may be requested in connection with the processing of your credit application. A report
may also be requested in connection with a credit extension, credit limit request, Account renewal or update, Account
collection action, or dispute investigation. Upon request, we will tell you the name and address of any consumer
reporting agency that furnished a report on you. You consent to the obtaining of such reports by signing or otherwise
submitting an application or solicitation.
You understand that we may report negative information (such as, late payments, missed payments, or other defaults)
about your Account to consumer reporting agencies.
You give us permission to provide information about your Account to consumer reporting agencies and other creditors,
as well as to the retailer whose name appears on your Cards.

Credit report disputes
If you believe the Account information we reported to a consumer reporting agency is inaccurate, you may submit a direct
dispute to Comenity Capital Bank, PO Box 182120, Columbus, OH 43218-2120. 
Your written dispute must provide sufficient information to identify the Account and specify why the information is
inaccurate:

Account Information: Your name and Account number
Contact Information: Your address and telephone number
Disputed Information: Identify the Account information disputed and explain why you believe it is inaccurate

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

7/16

2/5/2020

Disclosures

Supporting Documentation: If available, provide a copy of the section of the credit report showing the Account
information you are disputing

We will investigate the disputed information and report the results to you within 30 days of receipt of the information
needed for our investigation. If we find that the Account information we reported is inaccurate, we will promptly provide the
necessary correction to each consumer reporting agency to which we reported the information.
Your Billing Rights: Keep This Document For Future Use
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.
What To Do If You Find A Mistake On Your Statement
If you think there is an error on your statement, write to us at: Comenity Capital Bank, PO Box 182620, Columbus, Ohio
43218-2620
In your letter, give us the following information:

Account information: Your name and account number.
Dollar amount: The dollar amount of the suspected error.
Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you
believe it is a mistake.

You must contact us:

Within 60 days after the error appeared on your statement.
At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you
think is wrong.

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any
potential errors and you may have to pay the amount in question.
What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have

already corrected the error.

2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is

correct.

While we investigate whether or not there has been an error:

We cannot try to collect the amount in question, or report you as delinquent on that amount.
The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen:

If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that
amount.
If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and
fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as
delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still
refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We
must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when
the matter has been settled between us.
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is
correct. 
Your Rights If You Are Dissatisfied With Your Credit Card Purchases
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good
faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the
purchase.
To use this right, all of the following must be true:

1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the
purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based
on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)

2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a

check that accesses your credit card account do not qualify.

3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:
Comenity Capital Bank 
PO Box 182620, Columbus, Ohio 43218-2620
While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation,
we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as
delinquent.

G. Optional products

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

8/16

2/5/2020

Disclosures

Credit insurance (as applicable)
Purchasing credit insurance is optional. If you do choose to carry credit insurance coverage, the premium charge will be
added to your Account as a purchase on the last day of each billing period. You can cancel your coverage at any time.
Account Assure Debt Cancellation (as applicable)

Purchasing Account Assure is optional.
Enrolling in Account Assure does not affect the terms of your existing credit agreement.
The Account Assure fee is based on your monthly statement balance, which is your balance on the last day of each
billing period.
You will receive terms and conditions, which you should carefully read for all benefit details and exclusions.
You may cancel Account Assure at any time.
If you are currently unemployed, disabled, hospitalized or retired you are not eligible for Account Assure benefits for
your present situation; however, you may be eligible for other benefits based on future events.

H. Communicating with us
Communicating to you about your Account
If we need to contact you to service your Account or to collect amounts you owe to us, you give direct consent to us, as
well as servicers, agents, independent contractors, contractors, debt collectors or collection agencies, and to anyone to
whom we may sell your Account, to communicate with you in any way, such as calling, texting, or email via:

1. Your cell, landline, text number or any number you provide, use to contact us, or any number which you may utilize,
or to any other device or service for which you may be charged for the call, including, but not limited to, Voice Over
Internet Protocol ("VOIP");

2. Any email address you provide to us or any other person or company that provides any services in connection with

this Agreement;

3. Automated telephone dialing systems;
4. Pre-recorded or artificial voice messages and any other form of communication.

You also agree that these communications aren't unsolicited for purposes of any state or federal law and you understand
that communications may result in additional mobile, text message, data charges or other charges.
Phone monitoring

To provide you with high-quality service, phone communication with us is monitored and/or recorded. 
You agree that we monitor and/or record any phone calls between you and us. 
Please inform all authorized cardholders of this provision, including anyone acting on your behalf or making payments
on this Account.

Communication in Languages Other Than English
You agree to receive all communications and correspondence relating to your Account in English. We may, at our option,
communicate with you and/or provide translated documents in a language other than English. Any such communications
or documents are provided solely as a courtesy. We may stop communicating with you in non-English languages and/or
providing translated documents at any time. While we have attempted to ensure the accuracy of our translations, we are
not liable for any inaccuracies in translation or for any misunderstandings due to differences in language usage or dialect.
In the event of any inconsistencies between the English version and the translation, the English version will control.
For Wisconsin residents:
If you are married, please contact us immediately upon receipt of this Agreement at 1-844-271-2715 (TDD/TTY 1-888-819-
1918) and provide us with the name and address of your spouse. We are required to inform your spouse that we have
opened a credit account for you.
For bankruptcy notifications:
All bankruptcy notices and related correspondence to Comenity Capital Bank should be sent to the following address:
Comenity Capital Bank, Bankruptcy Department, PO Box 183043, Columbus, OH 43218-3043.

I. Arbitration and jury trial waiver
For Covered Borrowers under the Military Lending Act (MLA)
The MLA prohibits us from requiring you to submit to arbitration as a condition of extending credit. For additional
information see Section J below.
A. Jury trial waiver
TO THE EXTENT PERMITTED BY LAW, YOU AND WE WAIVE ANY RIGHT TO TRIAL BY JURY IN THE EVENT OF A
LAWSUIT ARISING OUT OF OR RELATED TO THIS AGREEMENT.  THIS JURY TRIAL WAIVER SHALL NOT AFFECT
THE ARBITRATION PROVISION BELOW (INCLUDING THE JURY TRIAL WAIVER CONTAINED THEREIN).  YOU AND
WE EACH REPRESENT THAT THIS WAIVER IS GIVEN KNOWINGLY, WILLINGLY AND VOLUNTARILY.
B. Notice and cure
Prior to bringing a lawsuit or initiating an arbitration that asserts a claim arising out of or related to this Agreement (as
further defined below, "Claim"), the party asserting the Claim (the "Claimant") shall give the other party ("Defendant")

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

9/16

2/5/2020

Disclosures

written notice of the Claim ("Claim Notice") and a reasonable opportunity, not less than 30 days, to resolve the Claim. Any
Claim Notice to you shall be sent to the address we have in our records (or any updated address you subsequently provide
to us). Any Claim Notice to us shall be sent by mail to Comenity Capital Bank, PO Box 182436, Columbus, Ohio 43218-
2436 (or any updated address we subsequently provide). Any Claim Notice you send must provide your name, address
and Account number and explain the nature of the Claim and relief demanded. You may only submit a Claim Notice on
your own behalf and not on behalf of any other party. No third party, other than a lawyer you have personally retained, may
submit a Claim Notice on your behalf. The Claimant must reasonably cooperate in providing any information about the
Claim that the Defendant reasonably requests.
C. Arbitration provision
READ THIS PROVISION CAREFULLY.  IF YOU DO NOT REJECT IT IN ACCORDANCE WITH PARAGRAPH C.1.
BELOW, IT WILL BE PART OF THIS AGREEMENT AND WILL HAVE A SUBSTANTIAL IMPACT ON THE WAY YOU
OR WE WILL RESOLVE ANY CLAIM YOU OR WE HAVE AGAINST EACH OTHER NOW OR IN THE FUTURE.

1. Right to Reject:  If you don't want this Arbitration Provision (and any prior arbitration agreement between
you and us ("Prior Arbitration Agreement")) to apply, you may reject it by mailing us a written rejection
notice which gives your name and contains a statement that you (both of you, if more than one) reject the
Arbitration Provision of this Agreement. The rejection notice must be sent to us at Comenity Capital Bank,
PO Box 182422, Columbus, Ohio 43218-2422. A rejection notice is only effective if it is signed by you (all of
you, if more than one) and if we receive it within 30 calendar days after the date we first provide you with a
credit card agreement or written notice providing you a right to reject this Arbitration Provision. Your
rejection of this Arbitration Provision will not affect any other provision of this Agreement or your ability to
obtain credit.

2. Parties:   Solely as used in this Arbitration Provision (and not elsewhere in this Agreement), the terms "we," "us"

and "our" mean (a) Comenity Capital Bank and its successors and/or assigns, as well as any parent, subsidiary or
affiliate of theirs and their employees, officers and directors (the "Bank Parties"); and (b) any other person or
company that provides any services in connection with this Agreement if you assert a Claim against such other
person or company at the same time you assert a Claim against any Bank Party.

3. Covered Claims:   "Claim" means any claim, dispute or controversy between you and us that in any way arises
from or relates to this Agreement, the Account, the issuance of any Card, any rewards program, and/or any prior
agreement or account. "Claim" includes disputes arising from actions or omissions prior to the date any Card was
issued to you, including the advertising related to, application for or approval of the Account. "Claim" has the
broadest possible meaning, and includes initial claims, counterclaims, cross-claims and third-party claims. It
includes disputes based upon contract, tort, consumer rights, fraud and other intentional torts, constitution, statute,
regulation, ordinance, common law and equity (including any claim for injunctive or declaratory relief). "Claim" does
not include disputes about the validity, enforceability, coverage or scope of this Arbitration Provision or any part
thereof (including, without limitation, the prohibition against class proceedings, private attorney general proceedings
and/or multiple party proceedings described in Paragraph C.7 ("Class Action Waiver"), Paragraph C.13 and/or this
sentence); all such disputes are for a court and not an arbitrator to decide. However, any dispute or argument that
concerns the validity or enforceability of the Agreement as a whole is for the arbitrator, not a court, to decide.

4. Starting an Arbitration:   Arbitration may be elected by any party with respect to any Claim, even if that party has
already initiated a lawsuit with respect to a different Claim. Arbitration is started by giving a written demand for
arbitration to the other party. We will not demand to arbitrate an individual Claim that you bring against us in small
claims court or your state's equivalent court, if any. But if that Claim is transferred, removed or appealed to a
different court, we then have the right to demand arbitration.

5. Choosing the Administrator:   "Administrator" means the American Arbitration Association ("AAA"), 120

Broadway, 21st Floor, New York, NY 10271, www.adr.org ; JAMS, 620 Eighth Avenue, 34th Floor, New York, NY
10018, www.jamsadr.com ; or any other company selected by mutual agreement of the parties. If both AAA and
JAMS cannot or will not serve and the parties are unable to select an Administrator by mutual consent, the
Administrator will be selected by a court. The arbitrator will be appointed by the Administrator in accordance with the
rules of the Administrator. However, the arbitrator must be a retired or former judge or a lawyer with at least 10
years of experience. You get to select the Administrator if you give us written notice of your selection with your
notice that you are electing to arbitrate any Claim or within 20 days after we give you notice that we are electing to
arbitrate any Claim (or, if you dispute our right to require arbitration of the Claim, within 20 days after that dispute is
finally resolved). If you do not select the Administrator on time, we may do it. Notwithstanding any language in this
Arbitration Provision to the contrary, no arbitration may be administered, without the consent of all parties to the
arbitration, by any Administrator that has in place a formal or informal policy that is inconsistent with the Class
Action Waiver.

6. Court and Jury Trials Prohibited; Other Limitations on Legal Rights: IF YOU OR WE ELECT TO ARBITRATE
A CLAIM, YOU WILL NOT HAVE THE RIGHT TO PURSUE THAT CLAIM IN COURT OR HAVE A JURY DECIDE
THE CLAIM. ALSO, YOUR ABILITY TO OBTAIN INFORMATION FROM US IS MORE LIMITED IN AN
ARBITRATION THAN IN A LAWSUIT. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT
MAY ALSO NOT BE AVAILABLE IN ARBITRATION.

7. Prohibition Against Certain Proceedings (Class Action Waiver):  IF YOU OR WE ELECT TO ARBITRATE A

CLAIM: (1) NEITHER YOU NOR WE MAY PARTICIPATE IN A CLASS ACTION IN COURT OR IN CLASS-WIDE
ARBITRATION, EITHER AS A PLAINTIFF, DEFENDANT OR CLASS MEMBER; (2) NEITHER YOU NOR WE

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

10/16

2/5/2020

Disclosures

MAY ACT AS A PRIVATE ATTORNEY GENERAL IN COURT OR IN ARBITRATION; (3) CLAIMS BROUGHT BY
OR AGAINST YOU MAY NOT BE JOINED OR CONSOLIDATED WITH CLAIMS BROUGHT BY OR AGAINST
ANY OTHER PERSON; AND (4) THE ARBITRATOR SHALL HAVE NO POWER OR AUTHORITY TO CONDUCT
A CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ARBITRATION OR MULTIPLE-PARTY
ARBITRATION.

8. Location and Costs:   Any arbitration hearing that you attend must take place at a location reasonably convenient
to you. We will pay any and all fees of the Administrator and/or the arbitrator if applicable law requires us to, if you
prevail in the arbitration or if we must bear such fees in order for this Arbitration Provision to be enforced. If you
demand an arbitration, we will pay your reasonable attorneys' and experts' fees if you prevail or if we must bear
such fees in order for this Arbitration Provision to be enforced. Also, we will bear any fees if applicable law requires
us to.

9. Governing Law:   This Arbitration Provision involves interstate commerce and is governed by the Federal
Arbitration Act, 9 U.S.C. §§ 1-16 (the "FAA"), and not by any state arbitration law. The arbitrator must apply
applicable substantive law consistent with the FAA and applicable statutes of limitations and claims of privilege
recognized at law. The arbitrator may award any remedy provided by the substantive law that would apply if the
action were pending in court (including, without limitation, punitive damages, which shall be governed by the
Constitutional standards employed by the courts). At the timely request of either party, the arbitrator must provide a
brief written explanation of the basis for the award.

10. Discovery:   In addition to the parties' rights to obtain discovery pursuant to the arbitration rules of the

Administrator, either party may submit a written request to the arbitrator to expand the scope of discovery normally
allowable under the arbitration rules of the Administrator. The arbitrator shall have discretion to grant or deny that
request.

11. Result and Appeals: Judgment upon the arbitrator's award may be entered by any court having jurisdiction. The
arbitrator's decision is final and binding, except for any right of appeal provided by the FAA and/or the rules of the
Administrator. Any finding, award or judgment from an arbitration of any Claim shall apply only to that arbitration. No
finding, award or judgment from any other arbitration shall impact the arbitration of any Claim.

12. Interpretation:   This Arbitration Provision shall survive the repayment of all amounts owed under this Agreement,

the closing of the Account, any legal proceeding and any bankruptcy to the extent consistent with applicable
bankruptcy law.  In the event of a conflict or inconsistency between this Arbitration Provision and the applicable
arbitration rules or the other provisions of this Agreement, this Arbitration Provision shall govern. This Arbitration
Provision replaces any Prior Arbitration Agreement.

13. Severability: If any portion of this Arbitration Provision is held to be invalid or unenforceable, the remaining portions

shall nevertheless remain in force, subject to two exceptions. First, if a determination is made that the Class Action
Waiver is unenforceable, and that determination is not reversed on appeal, then the Arbitration Provision shall be
void in its entirety. Second, if a court determines that a public injunctive relief Claim may proceed notwithstanding
the Class Action Waiver, and that determination is not reversed on appeal, then the public injunctive relief Claim will
be decided by a court, any individual Claims will be arbitrated and the parties will ask the court to stay the public
injunctive relief Claim until the other Claims have been finally concluded.

14. Special Payment:   If (1) you submit a Claim Notice in accordance with Paragraph B above on your own behalf

(and not on behalf of any other party); (2) we refuse to provide you with the relief you request before an arbitrator is
appointed; and (3) an arbitrator subsequently determines that you were entitled to such relief (or greater relief), the
arbitrator shall award you at least $5,100 (plus any fees and costs to which you are entitled).

J. Important Information for Covered Borrowers under the Military Lending Act

For New Accounts - Federal law provides important protections to members of the Armed Forces and their dependents
relating to extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and
his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable to
the credit transaction or account: The costs associated with credit insurance premiums; fees for ancillary products sold
in connection with the credit transaction; any application fee charged (other than certain application fees for specified
credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit card
account).
A "Covered Borrower" is a consumer who, based on the determination made in accordance with 32 CFR Part 232.5, is
entitled to the Limitations on Terms of Consumer Credit Extended to Service Members and Dependents under 32 C.F.R.
Part 232. Your first statement will indicate whether you are a Covered Borrower, based on a review of the Department of
Defense's database and/or a report from a consumer-reporting agency. If you're a Covered Borrower, we will notify you
in writing no later than 60 days after the determination made in accordance with 32 CFR Part 232.5.
This Agreement shall be interpreted to comply with the Military Lending Act, including its restrictions on permissible loan
terms and limitations on interest and fees. If you are a Covered Borrower: (a) the Arbitration Provision and jury trial
waiver shall not apply to you; (b) any interest or fees in excess of the permitted limit shall be reduced by the amount
necessary to satisfy that limit and any amounts collected in excess of the permitted limit shall be refunded by crediting
your Account or by making a direct payment to you; and (c) any other provision of this Agreement that is inconsistent
with the Military Lending Act shall not apply to you.
To hear this Military Lending Act disclosure and the payment obligations thereunder, call toll free at 1-866-230-0418
(TDD/TTY: 1-888-819-1918).

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

11/16

2/5/2020

Disclosures

Promotional Credit Plans

Purchases made at a participating Zales Outlet location on a Zales Outlet The Diamond Card Credit Card Account may
qualify for a promotional Credit Plan as described below. 

As of 02/05/2020, your Purchase APR is 29.99%. This APR will vary based on Prime Rate. See the Financial
Terms of Your Account section of the attached agreement for more information. 

Current offers may include:

Deferred Interest, Payment Required: No interest if paid in full within 6, 12, or 18 months. Interest will be charged
to the Account from the purchase date at the Purchase APR if the plan balance is not paid in full within the
promotional period.

Low APR, Equal Payment: 9.99% APR for 36 months. After that the Purchase APR will apply to any remaining
plan balance.

APPLICABLE TO ALL CREDIT PLANS

Available plans and offer terms are subject to change. Plan availability may be limited to certain locations or
web purchases. For more information, visit a participating Zales Outlet location or the Zales Outlet website.
Minimum payments are required for each Credit Plan. See Section C of the attached agreement for details.
Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You
may have to pay more than the minimum payment to avoid paying interest at the purchase APR. Some balances
may be paid off before the promotional period ends.
Your minimum payment may be higher than if you did not select promotional financing.
Valid for single transaction only. If the single transaction has multiple shipments, each shipment may result in a
separate Credit Plan, subject to a separate minimum purchase requirement and minimum interest charge.

Pricing Addendum

Interest Rates and Interest Charges

Annual Percentage Rate
(APR) for Purchases

Prime Rate plus 25.74% 
This APR will vary with the market based on the Prime Rate.

How to Avoid Paying
Interest

Your due date is at least 25 days after the close of each billing period. We will not charge
you interest on purchases if you pay your entire balance by the due date each month.

Minimum Interest Charge

If you are charged interest, the charge will be no less than $2.00 per credit plan.

Fees

Annual Fee

Transaction Fees

Penalty Fees

Late Payment
Returned Payment

Balance Computation
Method

None

$9.95 for each promotional Credit Plan purchase under the 12 or 18 month promotional
Credit Plan.

Up to $39
Up to $39

We use a method called "daily balance."

Financial Privacy Policy

Printer-friendly version (PDF) 
You need Adobe Reader to view PDF files. You may download it for free from Adobe.

rev. 08/19

FACTS

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

12/16

2/5/2020

Disclosures

WHAT DOES COMENITY DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit
some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal
information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This
information can include:

What?

Social Security number and income

Account balances and transaction history

Credit history and credit scores

How?

All financial companies need to share customers' personal information to run their everyday business. In the section
below, we list the reasons financial companies can share their customers' personal information; the reasons Comenity
chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

For our everyday business purposes-such as to process your transactions, maintain your account(s), respond to
court orders and legal investigations, or report to credit bureaus

Yes

For our marketing purposes-to offer our products and services to you

Yes

For joint marketing with other financial companies

No

No

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

13/16

2/5/2020

Disclosures

Yes

No

For our affiliates' everyday business purposes-information about your transactions and experiences

Yes

No

For our affiliates' everyday business purposes-information about your creditworthiness

Yes

For our affiliates to market to you

Yes

For nonaffiliates to market to you

Yes

Yes

Yes

Yes

Our menu will prompt you through your choices:

To limit our sharing

Comenity Bank customers: Call 1-800-220-1181 (TDD/TTY 1-800-695-1788)

Comenity Capital Bank customers: Call 1-877-287-5012 (TDD/TTY 1-888-819-1918)

Please note: 
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you
are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

14/16

2/5/2020

Disclosures

Questions?

Call 1-866-423-1097

Who we are

Who is providing this notice?

This privacy notice is provided by the Comenity family of companies, including Comenity Bank and Comenity Capital
Bank.

What we do

How does Comenity protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with
federal law. These measures include computer safeguards and secured files and buildings.

How does Comenity collect my personal information?

We collect your personal information, for example, when you 

open an account or provide account information

give us your income information

use your credit or show your driver's license

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only

sharing for affiliates' everyday business purposes-information about your creditworthiness

affiliates from using your information to market to you

sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights
under state law.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.

Definitions

Affiliates

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

15/16

2/5/2020

Disclosures

Companies related by common ownership or control. They can be financial and nonfinancial companies.

Our affiliates include companies with a Comenity name; financial companies such as Comenity Bank, Comenity
Capital Bank, and other Comenity entities; nonfinancial companies such as Alliance Data, and LoyaltyOne.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies. 

Nonaffiliates we share with can include financial service providers, retailers, direct marketers, publishers, and
nonprofit organizations.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to
you. 

Our joint marketing partners may include lenders and insurance companies.

Other important information

We also will comply with more restrictive state laws to the extent that they apply; for example, Vermont or California.

https://d.comenity.net/zalesoutlet/pub/requestCca/requestCca.xhtml

16/16