Credit Card Agreement for Avianca Vida Visa® Card 
issued by Banco Popular de Puerto Rico 

Interest Rates and Interest Charges 

Annual Percentage Rate (APR) 
for Purchases 

Your APR will be from 13.24% to 26.24%, based on your creditworthiness.  
This APR will vary with the market based on the Prime Rate. 

APR for Balance Transfers 

Your APR will be from 13.24% to 26.24%, based on your creditworthiness.  
This APR will vary with the market based on the Prime Rate. 

APR for Cash Advances 

24.24% to 28.24%, based on your creditworthiness. 
This APR will vary with the market based on the Prime Rate. 

Paying Interest 

Your payment due date is at least 21 days after the close of each billing cycle.  You 
will not be charged interest from the time you purchased goods or services, if you 
pay your full account balance by the Payment Due Date. In the event you don’t pay 
the full account balance, while in Grace Period, you will not pay interest on the 
amount paid for that cycle.  On subsequent cycles you will not have grace period 
until you pay your full account balance on time for two cycles in a row. Amounts 
related to certain offers will not be taken into consideration in determining the Grace 
Period, please refer to the offer terms and conditions. There is no grace period for 
Balance Transfers, Convenience Checks or Cash Advances and begin to accrue 
interest on the date they are posted and remain subject to Interest Charges until 
paid in full.  

For Credit Card Tips from the  
Consumer Financial Protection 
Bureau 

To learn more about factors to consider when applying for or using a credit card, 
visit the website of the Consumer Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore 

Fees 

Annual Fee 

Transaction Fees 

   •  Cash Advances and  
       Convenience Checks 
   •  Balance Transfers 

$59 Annual Fee 
$0 Additional Card Fee  

2% of the amount of each transaction (minimum $2; maximum $10) 

2% of the amount of each transfer (minimum $2; maximum $10) 

   •  Foreign Transaction 

1% of each transaction in U.S. dollars for Visa 

Penalty Fees 
   •  Returned Payment 

   •  Late Payment 

Up to $10 

Up to $40 

How We Will Calculate Your Balance:  We use a method called "average daily balance (including new transactions)”. 
Please refer to your Agreement for more details. 
Loss of Introductory APR:  We may end your introductory APR and apply the corresponding transaction APR if you 
close your account or if you miss a payment. 
Billing Rights:  Information on your rights to dispute transactions and how to exercise those rights is provided in your 
Credit Card Agreement.  
1The corresponding Daily Periodic Rate for the Penalty APR is 0.0822%. 

 
 
 
 
 
 
 
Please read these terms and conditions carefully and keep them for future reference. 

The terms and conditions for the revolving credit Account we established for you are contained below. Your entire Agreement with us 
includes:  (1)  the  terms  and  conditions  stated  in  this  document  and  your  application;  (2)  your  Account-Opening  Disclosures  and  all 
disclosures and materials provided to you before or when you opened your Account; (3) all billing statements; (4) any rewards program 
terms, conditions, and disclosures; (5) our privacy notices; (6) any other documents relating to your Account that we send by email or 
post online; and (7) any amendments we make to such documents from time to time. 

Use of the Card (the credit Card we issue to you to access your Account) constitutes acceptance of this Agreement. If you accept the 
Card, you should sign the Card immediately when you receive it. This Agreement applies whether or not you use your Card and will 
continue to apply even after your Account is closed, as long as you have a balance. If you choose not to accept the Card, you should not 
use it and should notify the Bank within 15 days after receiving this Agreement by contacting Customer Service. 

Your Agreement and Promise to Pay: By using your Card, Account number or a device to access your Account, making a payment on 
the Account, or signing an application for any Card we send you, you represent you are of legal age in your state of residence and you 
agree to the terms of this Agreement. You agree to pay us all amounts that we lend to you on your Account, together with Interest Charges 
and fees as provided in this Agreement. You agree to release and indemnify us from liability for damages, losses, or expenses that arise 
as a result of our compliance with your instructions. 

WHO ARE THE PARTIES TO THIS AGREEMENT? 

TERMS WE USE  WHAT IT MEANS 

HOW IT AFFECTS YOU 

You and your 

We,  us,  our  and 
Banco Popular 

Authorized User 

All persons who applied for the 
Account or who are liable on 
the Account by any other 
means and all Authorized 
Users. 

Banco Popular de Puerto Rico, 
its agents, authorized 
representatives, successors 
and assigns. 

Anyone else that you permit to 
use your Account. 

for 

the  entire  amount  due  on 

If there are joint Cardholders, each of you will be responsible individually and 
jointly 
the  Account.  We  may  send 
communications  to  either  of  you;  we  may  disclose  information  about  the 
Account to either of you; and we may accept instructions from either of you 
(even if you have a disagreement). 

We are the lender on your Account and the issuer of your Card. 

An  Authorized  User  is  any  person  you  request  us  to  issue  a  Card  that 
accesses your Account or any person you give your Card or Card number to. 
You are responsible for any charge on your Account by an Authorized User 
even if you told that person not to make that specific charge. If you wish to 
revoke an Authorized User, you must notify us through our Customer Service. 
You are responsible for recovering from that Authorized User and destroying 
any  Cards,  Convenience  Checks  and  other  devices  that  can  be  used  to 
access your Account. 

HOW DO YOU USE YOUR ACCOUNT? 

You may use your Account only for personal, family or household purposes. You may not use your Account for illegal purposes or for 
internet gambling (even if legal). However, you are still responsible for any transactions that you enter into, even if in violation of law or 
this Agreement. You must take reasonable steps to prevent unauthorized use of your Account. Subject to applicable law we may cancel 
or convert your Account to any of our other revolving accounts. 

TERMS WE USE 

WHAT IT MEANS 

HOW IT AFFECTS YOU 

Transactions 
or 
Transaction Types 

The Transaction Types are: 
Purchases, Cash Advances, 
and Balance Transfers, as 
described below. 

We do not guarantee that your Card will be accepted when you attempt to use 
it. You may carry out Transactions by using your Card, Account number or 
other credit device linked to your Account (including a mobile device, subject to 
the terms and conditions of that service). Each Transaction Type will have its 
own balance and may have a separate Interest Charge. 

 
 
 
 
 
Purchases 

When you use the Card to 
buy goods and services 
from merchants that accept 
the Card. 

The merchant will receive our authorization or denial to charge your Account 
in accordance with the terms of the Agreement. We may deny any Purchase 
transaction authorization request from a merchant at our sole discretion for 
security and other reasons, even if there is sufficient available credit. We are 
not responsible for any losses associated with a declined transaction. 

Balance  Transfers 
and Fees 

When you transfer a 
balance from another credit 
card. 

Cash  Advances and 
Fees 

When you obtain cash or 
an equivalent through your 
Card. 

Convenience 
Checks and Fees 

The checks provided by us 
for you to access your 
Account. 

Recurring 
Transactions 

When you authorize a third 
party  to  bill  charges  on  a 
recurring  basis 
to  your 
Account. 

Credit Limit 

The  maximum  amount  that 
you  can  have  outstanding 
on your Account at any time 
into  consideration 
taking 
your 
credit  worthiness 
and/or payment  history. 

Promotions 
Introductory Offers 

or 

Special offers related to 
your Account. 

Rewards 

Loyalty Rewards tied to the 
use of your Card. 

We permit Balance Transfers from most accounts issued by other banks but 
not from other accounts or loans with us or any of our affiliates. We will charge 
a Balance Transfer fee based on the amount of each Balance Transfer, as set 
forth in the Account-Opening Disclosures. 

The following transactions will be treated as Cash Advances: all advances to 
obtain  cash  over  the  counter,  through  an  ATM,  and  other  “cash-like” 
transactions, such as purchasing foreign currency, a money order, traveler’s 
check, casino betting chip, or a lottery ticket. We will charge a Cash Advance 
fee based on the amount of each Cash Advance, as set forth in the Account- 
Opening Disclosures. 

The Convenience Check is subject to the Purchase APR. We have the right not 
to pay a Convenience Check for any reason. You may not use a Convenience 
Check to make a payment on the Account or any other account with us. We will 
charge a Convenience Check Fee based on the amount of each Convenience 
Check advance, as set forth in the Account-Opening Disclosures. 

We are not responsible for recurring transactions if your Account is closed or 
suspended, or if the Account number or expiration date changes. Some Card 
Networks provide automated billing update services when they receive updated 
credit card information from Banco Popular. These services allow the updated 
information  to  be  provided  to  participating  merchants  on  behalf  of  the 
cardholder. If you set up recurring payments with merchants that participate in 
such services, they will receive updated card information of the expiration date 
from the Card Network. Since we do not have access to information regarding 
which merchants are subscribed to these services, you should always contact 
merchants, with recurring payments scheduled, to inform them of your updated 
card information. If you wish to Opt-Out of the automated billing update services, 
please contact us at the number on the back of your card. 
Your  Credit  Limit  is  based  on  your  credit  worthiness  and/or  your  payment 
history. We will advise you of the total credit limit on your Account when we 
first send you your Card and thereafter, in each billing statement. We may 
establish a lower limit for Cash Advances. If no separate Cash Advance limit 
is listed on our billing statement, then the Credit Limit for Cash Advances is 
the amount of your total Credit Limit. Your Credit Limit and Cash Advance limit 
may change from time to time taking into consideration your credit worthiness 
and/or  payment  history.  We  may  cancel,  change,  or  rescind  your  credit 
availability at any time. We will notify you of any such changes through your 
billing statement or by sending you a separate notice, which may be after the 
change occurs. 
We  may  approve  at  our  sole  discretion  a  Transaction  that  causes  your 
Account  balance  to  exceed  the  Credit  Limit.  In  such case,  we  will  add  the 
excess to your Minimum Payment.This will not be considered an increase in 
your Credit Limit nor do we waive any of our rights by doing so. 

Introductory  APRs  and  special  fees  are  described  in  the  Account-Opening 
Disclosures. Any special offer is subject to this Agreement, unless specified 
otherwise. 
We will provide you with all information and terms about your Rewards 
separately, if applicable. 

Foreign 
Transactions, Fees 
and Exchange Rate 

that 

Transactions 
take 
place  outside  the  United 
States. They will be billed to 
you in U.S. Dollars. 

Mobile Wallet 
Service 

payment 
by 

service 
The 
provided 
third 
party/mobile  device  which 
allows 
to  make 
Purchases  or  payments 
with 
credit  Card 
through  a  wallet  enabled 
mobile device. 

your 

you 

The applicable card association (such as Visa and MasterCard) will convert 
to U.S. dollars transactions made in a foreign currency using a government- 
mandated or wholesale rate in effect on the processing date (which may differ 
from the rate on the date of your transaction). The rate used may differ from 
the rate that the card association actually receives.  A fee will be assessed on 
the U.S. Dollar amount of the transaction. See “Fees” section on the Account- 
Opening Disclosures for the fee applicable to the Account. 

Allows you to add your credit Card to an application using your mobile device. 
Your credit Card number is replaced with a digital number or token. Once loaded 
you may use your mobile device to make Purchases or payments only where 
the Wallet is accepted. 

WHAT DO YOU HAVE TO PAY AND WHEN? 

We will send your billing statement each month to the address on file as long as there are transactions or a balance due during the billing 
cycle. It will show your Minimum Payment, the Payment Due Date, and will provide instructions for making your payment. After you make a 
payment, we may apply a credit line availability hold to your Account. The hold will delay, for up to 10 days, the availability of your credit line 
equal to or less than the amount of the payment made. As long as you make your payment in accordance with the instructions on your 
billing statement, we will credit your payment as of the same day it is received. 

TERMS WE USE 

WHAT IT MEANS 

HOW IT AFFECTS YOU 

Payment Instructions 

The instructions on your billing 
statement for making 
payments to your Account. 

You must follow the payment instructions provided on your billing statement. 
All payments made by check must be drawn on a U.S. financial institution in 
U.S. Dollars made to the order of Banco Popular de Puerto Rico. Any such 
payment  must  be  sent  to  the  special  address  identified  on  your  billing 
statement accompanied with the payment stub. You authorize us to either use 
information from your check to make a one-time electronic fund transfer from 
your  account  or  to  process  the  payment  as  a  check  transaction.  Mailed 
payments are credited on the same day received if they are received by 5:00 
p.m.  AST  Monday  through  Friday  (excluding  holidays).  Mailed  payments 
received after 5:00 p.m. AST will be credited to your account as of the next 
business  day.  Allow  7-10  days  for  payment  by  regular  mail  to  reach  us. 
Electronic and telephone payments are credited on the same day if they are 
received  by  5:00  p.m.  EST  Monday  through  Friday  (excluding  holidays). 
Electronic or telephone payments received after 5:00 p.m. EST will be credited 
to your account as of the next business day. If you specify a future date in your 
request, we will credit your payment as of that day. 
If your payment does not meet the above requirements, we may take up to 5 
days  from  receipt  of  payment  to  process  this  credit  and  during  this  period 
finance  charges  may  accrue. We  may  accept  and  process late,  partial  and 
payments  marked  as  “paid  in  full”  without  losing  our  rights  under  this 
Agreement. We may accept and process late, partial and payments marked as 
“paid in full” without losing our rights under this Agreement. 

If your payment is reversed due to insufficient funds or returned check you may 
lose  any  special  APR  offers.  If  credit  availability  hold  condition  is  due  to 
insufficient  funds  or  returned  check,  the  hold  will  be  cancelled  after  6  billing 
cycles in which no other payment reversal takes place. 

 
 
Payment Due Date 

Minimum Payment 

The date by which we must 
receive the Minimum 
Payment in order for it to be 
on time 

Your monthly billing statement will list the Payment Due Date. It will usually 
be the same day of each month, at least 21 days after closing of the billing 
cycle shown on the billing statement. 

The  minimum  amount  you 
must pay each billing cycle, as 
shown 
billing 
statement. 

your 

on 

Skip A Payment Offer  We  may  offer  you,  at  our 
option,  to  skip  a  Minimum 
Payment  for  certain  billing 
cycles. 

Paying  Interests 
Grace Period on 
Purchases 

The  period  of  time  during 
which  you  are  not  charged 
interest  on  Purchases  if  you 
pay  the  full  account  balance 
on time. 

No Grace Period 

Application of 
Payments 

There is no Grace Period for 
Balance Transfer or Cash. 
Advances or when you use 
Convenience Checks 
How we apply  your payment 
to the balance on your 
Account. 

Credit Balances 

When an inadvertent 
overpayment occurs in your 
Account. 

You agree to pay at least the Minimum Payment when due. For Account 
balances between $0.01 up to $28.99, the Minimum Payment will be the 
outstanding balance. For balances of $29 and over, the Minimum Payment 
will be 2% of the outstanding balance or the Interest Charge + $10 or a fixed 
amount of $29, whichever is higher. The Minimum Payment will include any 
past due amounts, any Late Payment fee and the total of any amount charged 
in excess of your credit limit. 
If you receive this offer, your billing statement may reflect a required Minimum 
Payment of $0, and you may not have to make the Minimum Payment for that 
billing cycle. If you decide to skip a payment we will continue to accrue Interest 
Charges on the unpaid balance of your Account during that period. However, 
you  can  always  make  a  payment  for  any  amount.  At  the  end  of  the  skip 
a 
payment period, the terms of the Agreement regarding the required Minimum 
Payment will automatically resume. 

You will not be charged interest from the time you purchased goods or services, 
if you pay your full account balance by the Payment Due Date. In the event you 
don’t pay the full account balance, while in the Grace Period, you will not pay 
interest on the amount paid for that cycle. On subsequent cycles you will not 
have a Grace Period until you pay your full Account balance on time for two 
cycles  in  a  row.  Amounts  related  to  certain  offers  will  not  be  taken  into 
consideration in determining the Grace Period. Please refer to the offer terms 
and conditions. 

The No Grace Period Transactions begin to accrue interest on the date they 
are posted and remain subject to Interest Charges until paid in full. 

We will apply your Minimum Payment in the following order: to Interest Charges, 
then to Fees and the remaining amount is applied first to the balance with the 
lowest APR and then to the balance with the higher APR in ascending order. 
Consequently, the balance with the higher APR will not be reduced, until the 
balance with the lower APR is paid in full. If you pay an amount in excess of the 
Minimum Payment, the excess will be applied to balances with the highest 
APRs first. 
We may reject and return to you any payment that creates a credit balance on 
your  Account.  If  we  allow  any  credit  balance  in  your  Account  due  to  any 
inadvertent overpayment, you may request a refund of credit balances at any 
time. We will not pay interest on any credit balance in your Account. If no refund 
is  requested,  we  will  apply  credit  balances  to  new  transactions,  unless 
prohibited by law. If you do not make new transactions within 180 days, we 
will send you a refund. 

WHAT ARE THE CHARGES AND HOW ARE THEY CALCULATED? 

 
 
 
 
 
 
 
 
 
 
TERMS WE USE 

WHAT IT MEANS 

HOW WE CALCULATE IT 

Daily Balance 

balance 

each 
on 
type  and  APR 

The 
transaction 
each day. 

Average Daily 
Balance 

The  average  balance  each 
day during the billing cycle. 

Annual Percentage 
Rate (APR) 

An  annualized  interest  rate. 
Different  APRs  apply  to  the 
different transaction types, as 
the  Account- 
shown  on 
Opening Disclosures. 

Daily Periodic Rate 
(DPR) 

A  daily  interest  rate  we 
calculate. 

Interest Charges 

The amount we charge you for 
your 
each 
transaction type. 

credit 

on 

We calculate the Daily Balance by taking the beginning balance for each type 
of  transaction  and  APR  each  day,  adding  any  new  transactions,  and  then 
subtracting any payments and/or credits and other adjustments. We treat any 
daily balance that is a credit balance as a zero balance. 

We calculate the Average Daily Balance by adding all of the Daily Balances 
for each day in the billing period and then dividing by the total number of days 
in the billing period. 
Your APRs are variable. They increase or decrease with the Prime Rate. The 
APR will be determined by adding the Prime Rate (as published by The Wall 
Street Journal) to a margin. The margin applicable to your Transaction types 
will depend on your credit worthiness at the time of approval of your application 
and will be set at the time of approval of your application. For each billing cycle, 
the Interest Charge and the APR will be based on the Prime Rate three business 
days prior to your billing statement closing date. If The Wall Street Journal is 
not published, we will select a similar rate. We may change the margins from 
time to time for new transactions with notice to you. 

We calculate interest using the daily periodic rate. The DPR for a given balance 
is equal to the APR for that balance divided by 365 and rounded up as permitted 
by law. 

We add the Interest Charges to the Account by adding the Interest Charges 
to each transaction type balance and APR to which it applies. (For example, 
we  add  Interest  Charges  on  Purchases  to  the  Purchases  balance.)  We 
calculate the Interest Charge by applying the DPR for each transaction type 
and APR to the Average Daily Balance for that transaction type. We multiply 
the result by the number of days in the billing cycle. That gives us the total 
Interest Charges for that transaction type for that billing period. 
Cash Advance, Balance Transfer, and Convenience Check fees are added to 
their corresponding balances, as applicable, and all other fees are added to the 
Purchases balance. 

WHAT IF YOU PAY LATE? 

If you pay the Minimum Payment amount by the Payment Due Date, you will not pay penalties. You should pay on time. 

PENALTY 

WHAT IT MEANS 

WHAT WE WILL CHARGE YOU 

Late Payment Fee 

The fee we charge each 
time your payment is late. 

Returned Payment 
Fee 

A  fee  charged  when  your 
payment 
for 
insufficient funds. 

returned 

is 

If you pay late, or you pay less than the Minimum Payment, we may charge 
you  a  late  payment  fee  in  the  amount  set  forth  on  the  Account  Opening 
Disclosures. In no event will your late payment fee exceed the amount of your 
Minimum Payment due. 

We may charge a returned payment fee in the amount set forth on the Account 
Opening Disclosures. 

WHAT OTHER FEES MAY APPLY? 

There may be times when circumstances result in a fee or other action being assessed on the Account. The Account Opening Disclosures 

 
 
 
 
 
 
 
 
list the amounts of these fees. All such fees will be added to the Purchase balance, unless otherwise indicated. Additional fees for special 
services you request may apply, except as they may be unenforceable or inapplicable within Maryland. You will be advised of the amount 
of such fees at the time of your request. 

FEE 

Annual Fee 

WHAT IT MEANS 

WHAT WE WILL CHARGE YOU 

A  fee  we  may  charge 
annually for use of the Card. 

If applicable, the Annual Fee will be reflected in your first billing statement after 
the first Card is issued and subsequently on each anniversary of the issuance 
of the Card. 

Billing Statement 
Reprint Fee 

You  can request  a copy of 
your billing statement. 

We may add a billing statement Reprint fee of $2.50 to your Purchase balance 
if you request a copy of your  billing statement. 

Card Replacement 
Rush Order Fee 

You can request that a new 
or replacement Card be sent 
to  you  on  an  expedited 
basis. 

HOW CAN WE MAKE CHANGES? 

We will add a Rush Order fee of $25 to your Purchase balance if you request 
that a new or replacement Card be sent to you on an expedited basis. 

We may have a number of reasons why we need to make changes in this Agreement and the terms of your Account from time to time. 
We can make these changes in accordance with law. Written notice will explain how changes apply. 

TYPE OF CHANGE  WHAT MAY TRIGGER 

ADVANCE NOTICE 

the 

CHANGE 
In 
first  year,  an 
introductory  APR  ends  or 
the  Prime  Rate  changes. 
After that, any reason. 
Any reason. 

None for Introductory APR expiration. Other increases 45 days. For Iow as 60 
days. 

None 

Any reason. 

Up to 45 days for certain fee and Minimum Payment changes. For Iowa 60 
days. 

WHAT YOU MUST DO 

HOW IT AFFECTS YOU 

Contact us immediately and 
stop  using  your  Account. 
Contact us at the address or 
telephone number listed on 
your  billing  statement  or 
Card. 
You  must  still  repay  all 
amounts you owe under this 
Agreement. 
Notify us of any change. 

You will not be liable for any unauthorized use that occurs after you notify us. 
You  may,  however,  be  liable  for  unauthorized  use  that  occurs  before  your 
notice to us. In any case, your liability will not exceed $50. 

You remain responsible for your balance. 

We may also ask you to provide us updated financial information about you, 
and you agree to do so. 

Other APR 
increases on new 
transactions 

Increase or 
decrease to Credit 
Limits 
Some fees and other 
terms 

WHAT HAPPENS IF? 

Your Card is lost or 
stolen, or your 
Account has been 
compromised? 

Your Account is 
closed or 
suspended? 
Your name, 
address, 
telephone number, 
email address or 
other information 
has changed. 

 
 
 
 
 
 
 
 
MOBILE WALLET SERVICE 

WHAT IT MEANS 

WHAT YOU AGREE TO 

A way to make Purchases or 
payments using a mobile device 

You may choose to add your  Card number to a Mobile Wallet Service. If you do so, you acknowledge 
that we are not a provider of the Wallet, we do not control the device and we are not responsible for 
any failure or inability to perform a transaction using the Wallet. We are only responsible for supplying 
information securely to the Wallet provider to allow usage of your Card in the Wallet.  We reserve the 
right to define product eligibility. You agree that any such use of your Account will be subject to all 
the terms and conditions contained in this Agreement. Your applicable Purchase APR will apply to 
Purchases made using the Mobile Wallet Service. You acknowledge that certain message and data 
rates may apply from your wireless service providers and/or wireless carriers which might impact your 
use of the Wallet. For example, your mobile service carrier or provider may impose data usage or text 
charges for your use of or interaction with the Wallet, including downloading the software, receiving 
or  sending  text  messages,  or  other  use  of  your  mobile  device  when  using  the  software  or  other 
products and services provided by the Wallet. You expressly agree that you are responsible for all such 
fees, limitations, and restrictions and that we may contact you via your mobile device for any purpose 
concerning your Account with us, including Account servicing and collection purposes. We do not 
control the privacy and security of your information that may be held by the Wallet provider and that 
is governed by the privacy policy given to you by the Wallet provider. You agree not to leave your Mobile 
Device unattended while logged into the Wallet and to log off immediately at the completion of each 
access by you. You agree not to provide your password or other access information to any other 
person. If you believe that someone may have unauthorized access to your Mobile Device, you agree 
to immediately cancel your access to the Wallet associated with the Mobile Device.  You  agree  to 
provide us with immediate notice in the event you suspect fraud or any unauthorized access to any 
of your Accounts. You agree to take every precaution to ensure the safety, security and integrity of 
your Account and transactions when using the Wallet. Except as otherwise required by law, we may 
at our sole discretion change these terms, and modify or cancel the eligibility to use your Card with a 
Wallet service at any time, without notice. You cannot change these terms but you can terminate them 
by removing your Card from the Wallet. We reserve the right to refuse any transaction for any reason. 

You expressly understand and agree that your use of a Mobile Wallet Service is at your sole risk. Any 
material downloaded or otherwise obtained through the use of the Wallet is obtained at your own 
discretion and risk, and we are not responsible for any damage to your Mobile Device or loss of data 
that results from the download  of any such material, whether due to any computer virus or otherwise. 
We make no representation or warranty as to the completeness, accuracy, reliability, or currency of 
any information or data that you obtain through the use of a wallet. 

WHAT ARE OUR RIGHTS IF YOU DEFAULT OR WE HAVE A DISPUTE? 

 
 
 
 
 
 
 
 
 
 
 
 
 
Your Default 

Arbitration of 
Disputes 

An Account will be in default if: 
1) you fail to make at least the Minimum Payment when due; 2) you violate any other provision of this Agreement; 
3) we believe you may be unwilling or unable to pay your debts on time; 4) you file for bankruptcy; or 5) you become 
incapacitated or die. 
If your Account is in default, we may close your Account or terminate or suspend your credit privileges without 
notice and require full payment of your outstanding balance immediately. 
We can also begin collection activities.  To the extent permitted by law, if you are in default because you have failed 
to pay us, we will require you to pay our collection costs, attorneys’ fees, court costs and all other expenses of 
enforcing our rights under this Agreement. 
This Agreement contains an Arbitration Provision immediately below. Within 90 days after the date we 
open your Account, you may elect to reject the Arbitration Provision by providing a written notice of your 
intention to do so to the address: Legal Division (745), Banco Popular de Puerto Rico, P.O. Box 362708, 
San  Juan,  Puerto  Rico  00936-2708.  Unless  you  submit  your  rejection  or  to  the  extent  permitted  by 
applicable law, the Arbitration Provision will have a substantial impact on how any legal claims we have 
against each other are resolved if either you or we elect arbitration. For example, disputes subject to 
arbitration are decided by a neutral arbitrator and not a judge or jury. Also, if you or we elect arbitration, 
neither you nor we will have the right to participate in a class action, either in court or in arbitration. This 
Arbitration Provision will not apply to, or be enforceable against, covered borrowers under the protection 
of the Military Lending Act. 

ARBITRATION PROVISION 

IMPORTANT WAIVERS: IF YOU OR WE ELECT TO ARBITRATE A CLAIM, YOU AND WE BOTH WAIVE THE RIGHT TO: (1) HAVE 
A COURT OR A JURY DECIDE THE CLAIM; (2) PARTICIPATE IN A CLASS ACTION IN COURT OR IN ARBITRATION, WHETHER 
AS A CLASS REPRESENTATIVE, CLASS MEMBER OR OTHERWISE, OR ACT AS A PRIVATE ATTORNEY GENERAL IN COURT 
OR IN ARBITRATION (THE “CLASS ACTION WAIVER”); (3) JOIN OR CONSOLIDATE CLAIM(S) WITH CLAIMS INVOLVING ANY 
OTHER PERSON OR (4) OBTAIN INFORMATION EXCEPT AS PROVIDED HEREIN. OTHER RIGHTS ARE MORE LIMITED IN 
ARBITRATION THAN IN COURT OR ARE NOT AVAILABLE IN ARBITRATION. 

DEFINITIONS – In this Arbitration Provision, the following definitions will apply: 
“Administrator” means, as applicable, the American Arbitration Association (the “AAA”) or J.A.M.S./Endispute (“JAMS”) or if the 
AAA and JAMS cannot or will not serve, an arbitration administrator agreed-upon by the parties or appointed by a court, provided that 
the Administrator must not have in place a formal or informal policy that is inconsistent with and purports to override the terms of this 
Arbitration Provision. You may select the Administrator when you give written notice of an election to arbitrate a Claim or within 20 
days after we give such a written notice. Otherwise, we will select the Administrator.  “Claim” means any legal claim, dispute or 
controversy between you and us that arises from or relates in any way to this Agreement or the credit card Account including: (i) the 
fees or charges we or other parties impose in connection with this Agreement or the credit card Account or the other provisions of this 
Agreement; (ii) the interest, if any, paid on the credit card account; (iii) any application, disclosure or other document relating in any 
way to this Agreement; (iv) any service or product offered or made available by or through us in connection with this Agreement, 
including any associated fees, charges, terms or disclosures; (v) any documents, instruments, advertising or promotional materials that 
contain information about this Agreement or credit card Account, or any other such service or product; and (vi) the relationships 
resulting from any of the foregoing. This includes, without limitation, disputes involving alleged fraud or misrepresentation, breach of 
contract, negligence or violation of statute, regulation or common law; and disputes involving requests for injunctions or other equitable 
relief. However, “Claim” does not include: (a) any individual action brought by you in small claims court or your state’s equivalent court, 
unless such action is transferred, removed or appealed to a different court; (b) any dispute or controversy about the validity, 
enforceability, coverage or scope of this Arbitration Provision or any part thereof (including, without limitation, the Class Action Waiver 
set forth below, subparts (A) and (B) of the part set forth below titled “Survival, Primacy, Severability” and/or this sentence); all such 
disputes or controversies are for a court and not an arbitrator to decide (but any challenge to this Agreement as a whole is for an 
arbitrator and not a court to decide); or (c) any exercise by us of our right to off-set against the amounts you owe us with the amounts 
you have on deposit with us or any proceeding by you to enjoin the exercise of such right.   
STARTING ARBITRATION – To initiate arbitration, you or we must give written notice of an election to arbitrate. This notice may be 
given after a lawsuit has been filed and may be given in papers or motions in the lawsuit, such as a motion to compel arbitration. Even 
if all parties have opted to litigate a Claim in court, you or we may elect arbitration with respect to any Claim made by a new party or 
any Claim later asserted by a party in that or any related or unrelated lawsuit (including a Claim initially asserted on an individual basis 
but modified to be asserted on a class, representative or multi-party basis). Nothing in that litigation shall constitute a waiver of any 

 
 
 
rights under this Arbitration Provision. If notice of an election to arbitrate is given, the Claim shall be resolved by arbitration under this 
Arbitration Provision and the applicable rules of the Administrator then in effect. The arbitrator will be selected under the 
Administrator’s rules, except that the arbitrator must be a lawyer with at least 10 years of experience or a retired judge, unless you and 
we agree otherwise. 
LOCATION AND COSTS – Any arbitration hearing that you attend will take place in a location that is reasonably convenient to you. 
We will consider (and generally honor) any good faith request to bear the fees charged by the Administrator and the arbitrator(s). Each 
party shall pay its own expenses; provided, if we lose, we will also pay all fees charged by the Administrator and the arbitrator(s) and 
all reasonable fees of your attorneys. In all cases, we will pay all fees and costs (including attorneys’ fees) we are required to bear 
under applicable law and/or in order for us to enforce this Arbitration Provision.  
DISCOVERY; GETTING INFORMATION – Either party may obtain from the other party prior to the hearing any information available 
under the Administrator’s rules or any information the arbitrator determines should be made available. 
EFFECT OF ARBITRATION AWARD – Any court with jurisdiction may enter judgment upon the arbitrator’s award. The arbitrator’s 
award will be final and binding, except for: (1) any appeal right under the Federal Arbitration Act, 9 U.S.C. §§1 et seq. (the “FAA”); and 
(2) Claims involving more than $50,000. For Claims involving more than $50,000, any party may appeal the award to a three-arbitrator 
panel appointed by the Administrator, which will reconsider de novo any aspect of the initial award that is appealed. The panel’s 
decision will be final and binding, except for any appeal right under the FAA. 
GOVERNING LAW – This Arbitration Provision is made pursuant to a transaction involving interstate commerce and shall be governed 
by the FAA, and not by any state law concerning arbitration, provided that the law of New York shall be applicable to the extent that 
any state or territorial law is relevant in determining the enforceability of this Arbitration Provision under Section 2 of the FAA. The 
arbitrator shall follow applicable substantive law to the extent consistent with the FAA, applicable statutes of limitation and applicable 
privilege rules, and shall be authorized to award all remedies that would apply under applicable law to an individual action brought in 
court , including, without limitation, compensatory, statutory and punitive damages (subject to constitutional limits that would apply in 
court), declaratory, injunctive and other equitable relief (but only in favor of the individual party seeking relief and 
only to the extent necessary to provide relief warranted by that party’s individual claim), and attorneys’ fees and costs. Upon the timely 
request of either party, the arbitrator shall write a brief explanation of the basis of his or her award. The arbitrator will follow rules of 
procedure and evidence consistent with the FAA, this Arbitration Provision and the Administrator’s rules. 
SURVIVAL, PRIMACY, SEVERABILITY – This Arbitration Provision shall survive closure of your credit card Account; our sale or 
transfer of our rights under this Agreement; any legal proceeding or set-off to collect a debt owed by you; or any bankruptcy or 
insolvency. In the event of any conflict or inconsistency between this Arbitration Provision and the Administrator’s rules or this 
Agreement, this Arbitration Provision will govern. If any portion of this Arbitration Provision cannot be enforced in a proceeding 
between you and us, the rest of the Arbitration Provision will continue to apply, except that: (A) the entire Arbitration Provision (except 
for this sentence) shall be null and void if the class action waiver is held to be invalid regarding any class or representative Claim in a 
proceeding between you and us, subject to any right to appeal such holding, and (B) if a Claim is brought seeking public injunctive 
relief and a court determines that the restrictions in the class action waiver or other parts of this Arbitration Provision prohibiting the 
arbitrator from awarding relief on behalf of third parties are unenforceable with respect to such Claim (and that determination becomes 
final after all appeals have been exhausted), the Claim for public injunctive relief will be determined in court and any individual Claims 
seeking monetary relief will be arbitrated. In such a case the parties will request that the court stay the Claim for public injunctive relief 
until the arbitration award pertaining to individual relief has been entered in court. In no event will a Claim for class-wide relief or for 
public injunctive relief be arbitrated. 
BREACH OF ARBITRATION AGREEMENT – If either party fails to submit to arbitration following a proper demand to do so, that party 
shall bear all costs and expenses, including reasonable attorneys’ fees, incurred by the other party in seeking to compel arbitration. 

Contacting Arbitration Administrators 
If you have a question about the arbitration administrators mentioned in this Arbitration Provision or would like to obtain a copy of their 
Arbitration Rules or fee schedules, you can contact them as follows: American Arbitration Association, 120 Broadway, Floor 21, 
New York, NY 10271, www.adr.org, (800) 778-7879. Commercial or Consumer Rules, J.A.M.S./Endispute, 71 S. Wacker Drive Suite 
3090, Chicago, IL 60606; www.jamsadr.com (800) 352-5267, Financial Services Arbitration Rules and Procedures. 

 
 
 
 
 
 
 
WHAT OTHER TERMS APPLY TO OUR RELATIONSHIP? 

Closing 
Account 

the 

You may close your Account at any time by notifying us either in writing at the address shown on your billing 
statement or by phone at the number provided on your billing statement. We will not honor any Convenience Check 
or authorize any transactions after your Account is closed. We may close your Account or terminate your credit 
privileges at any time for any reason, subject to applicable law. If we do so, you may not use your Card or any 
checks we have issued. In either case, You remain responsible for any balance on your Account, which will continue 
to accrue Interest Charges and fees and remain subject to all terms of this Agreement. 

Privacy 

The Popular, Inc. (our holding company) Privacy Notice explains how we collect and share your information. 

Communications  We may send Cards, billing statements, and other communications to you at any mailing or email address in our 
records. We may also send an email to any address where we reasonably believe we can contact you. By providing 
a telephone number for a cellular telephone, other wireless device, or a landline number that is later converted to 
a wireless device, you are expressly consenting to receiving communications at that number, including, but not 
limited to, prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone 
dialing system from Banco Popular and its affiliates, agents or assigns. If the wireless device is not registered in 
your name, you represent that you are its primary user and have the authority to provide this consent. This express 
consent applies to each such telephone number that you provide to us now or in the future and permits such calls 
regardless of their purpose. 
Some of the legal purposes for calls and messages include: suspected fraud or identity theft, obtaining information; 
transaction on or servicing of the Account; collecting on the Account, and providing you information about product 
and services. These calls and messages may incur access fees from your cellular provider. You must notify us 
immediately of any changes to your contact information using the address or phone number shown on your billing 
statement. 

We or a third party may listen to and record your telephone calls with us. 

Telephone 
Monitoring 
Credit Information  We may obtain and review your credit history or other information about you from credit reporting agencies and 
others, including in connection with the processing, establishment, servicing and collection of your Account. We 
may also obtain additional credit reports or other information about you in connection with the same transaction or 
extension of credit, for the purpose of reviewing your Account, increasing the credit line on your Account, for the 
purpose of taking collection action on your Account, or for other legitimate purposes associated with your Account. 
You may ask whether a credit report was obtained by us and we will tell you the name and address of the credit 
reporting agency, if a report was obtained. 
We may also provide information about your Account to credit reporting agencies and others. A negative credit 
report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of 
your credit obligations. We may provide information to credit reporting agencies about this Account in the name of 
an authorized user. If you think we provided incorrect information, write to us at the address provided on your billing 
statement and we will investigate. 

Enforcement 

Applicable Law 

Amendments 

Assignment 

Severability 

We may choose to delay enforcing or waive any of our rights under this Agreement. We can  delay enforcing or 
waive any of our rights without affecting our other rights. If we waive a right, we do not thereby waive the same 
right in other situations. 

This  Agreement  and  the  Account  will  be  governed  by  federal  law,  and  to  the  extent  state  or  territorial  law  is 
applicable, the laws of the Commonwealth of Puerto Rico, and these laws will apply no matter where you live or 
use this Account. 

We may change or terminate all or any part of this Agreement, including APRs and fees, at any time. We may also 
add new terms or delete terms. Any changes will be in accordance with applicable law, and we will provide notice 
as required by law. 

We may sell, assign or transfer the Agreement and the Account or any portion thereof without notice to you, and 
the purchaser, assignee, or transferee shall have the same rights as we do under this Agreement. You may not 
sell assign, or transfer the Account. 

Except  as  specifically  provided  in  the  arbitration  section  above,  if  any  provision  of  this  Agreement  is  finally 
determined to be void or unenforceable under any law, rule or regulation, all other provisions of this Agreement will 
remain valid and enforceable. 

 
Restrictions on 
Use 

Banco Popular may restrict use of your Card in any jurisdiction or country where such use would be contrary to 
U.S. law or regulation, or which is identified as presenting a high risk of fraud. 

Additional Disclosures for Residents of Specific States 
Florida Residents: You (borrower) agree that, should we obtain a judgment against you, a portion of your disposable earnings may be 
attached or garnished (paid to us by your employer), as provided by Florida and Federal law. 
Kentucky Residents: You may pay the unpaid balance of your account in whole or in part at any time. 
Maryland Residents: To the extent federal law and the laws of the Commonwealth of Puerto Rico do not apply, this Agreement is 
governed by Title 12, Subtitle 9 of the Maryland Commercial Law Article. 
Missouri Residents: Oral agreements or commitments to loan money, extend credit or to forbear from enforcing repayment of a debt 
including promises to extend or renew such debt are not enforceable. To protect you (borrower(s)) and us (creditor) from 
misunderstanding or disappointment, any agreements we reach covering such matters are contained in this writing, which is the 
complete and exclusive statement of the agreement between us, except as we may later agree in writing to modify it. 
New Jersey Residents: Because certain provisions of this Agreement are subject to governing law, they may be void, unenforceable 
or inapplicable in some jurisdictions. None of these provisions are void, unenforceable or inapplicable within New Jersey. 
New Hampshire Residents: Reasonable attorney’s fees will be rewarded to you if you prevail in any action, suit or proceeding 
brought by us or an action brought by you. Also, if you successfully assert a partial defense or set-off, recoupment or counterclaim to 
an action brought by us, the court may withhold from us the entire amount or such portion of the attorney’s fees as the court considers 
equitable. 
Washington Residents: Pursuant to the Revised Code of Washington, Section 63.14.167, you are not responsible for payment of any 
service charges that result solely from a merchant’s failure to transmit to us within seven working days a credit for goods or services 
accepted for return or forgiven if you have notified us of the merchant’s delay in posting such credit, or our failure to post such credit to 
your account within three working days of our receipt of the credit. 

Notice Legal Rights and Protections under the Military Lending Act 
If you are a servicemember on “active duty” or “active service”, or a spouse or dependent of such servicemember you may be entitled 
to certain protections pursuant to the Military Lending Act (MLA) [32 CFR Part 232]. The following statement only applies if you are a 
covered borrower under the Military Lending Act (MLA) [32 CFR Part 232]. 

Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer 
credit. In general, the cost of consumer credit to a member of the Armed Forced and his or her dependent may not exceed an annual 
percentage rate of 36%. This rate must Include, as applicable to the credit transaction or account: the costs associated with credit 
insurance premiums; fees for ancillary products sold in connection with the credit transaction; any application fee charged (other than 
certain application fees for specified credit transactions or accounts); and any participation fee charged (other than certain participation 
fees for a credit card account). If you would like to obtain these disclosures orally, you may call the toll-free number 1-844-773-6499. 

YOUR BILLING RIGHTS – Keep this document for future use 
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 
What To Do If You Find A Mistake On Your Billing Statement 
If you think there is an error on your billing statement, write us at the address shown on your billing statement. In your letter, give us 
the following information. 
• Account information: Your name and Account number. 
• Dollar amount: The dollar amount of the suspected error. 
• Description of the problem: If you think there is an error on your billing statement, describe what you believe is wrong and why you 
believe it is a mistake. 
You must contact us: 
• Within 60 days after the error appeared on your billing statement. 
• At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong. 
You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential 
errors and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 
1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already 
corrected the error. 

 
 
 
 
 
2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the billing statement is 
correct. While we investigate whether or not there has been an error: 
• We cannot try to collect the amount in question or report you as delinquent on that amount. 
• The charge in question may remain on your billing statement, and we may continue to charge you interest on that amount. 
• While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
• We can apply any unpaid amount against your credit limit. 
After we finish our investigation, one of two things will happen: 
• If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. 
• If we do not believe there was a mistake: You have to pay the amount in question, along with applicable interest and fees. We will 
send you a billing statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not 
pay the amount we think you owe.  
If you receive our explanation but still believe your billing statement is wrong, you must write to us within 10 days telling us that you still 
refuse to pay. If you do so, we cannot report you as delinquent without also reporting you are questioning your billing statement. We 
must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter 
has been settled between us. 
If we do not follow all of these rules above, you do not have to pay the first $50 of the amount you question even if your billing 
statement is correct. 
Your Rights If You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to 
correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. 
To use this right, all of the following must be true: 
1. The purchase must have been made in your home state (or territory) or within 100 miles of your current mailing address, and the 
purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement 
we mailed to you, or if we own the company that sold the good or services.) 
2. You must have used your credit card for the purchase. Purchases made with Cash Advances from an ATM or with a check that 
accesses your credit card Account do not qualify. 
3. You must not yet have fully paid for the purchase.  
If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at the address shown on your 
billing statement. While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our 
investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as 
delinquent.