RBC BANK® CREDIT CARD DISCLOSURES
AND CARDHOLDER AGREEMENT

Summary of Credit Terms

27258 (09/2014)

INTEREST RATES AND INTEREST CHARGES

Visa Signature‡ Rewards 
Visa‡ Platinum Rewards

Visa Signature Rewards Plus 
Visa Platinum Rewards Plus

Annual Percentage
Rate (APR) for Purchases
and Balance Transfers

APR for Cash Advances 

Paying Interest 

 introductory APR for six months when you open your  

If applicable, 0.00%1
account. See disclosures accompanying Card(s) for applicability of fixed  
introductory APR.
After that, your APR will be 9.99% to 19.99% for Visa Platinum accounts, 
and 11.24% to 19.99% for Visa Signature accounts, based on your credit  
worthiness. This APR will vary with the market based on the Prime Rate.2

19.99%
This APR will vary with the market based on the Prime Rate.3

Your due date is at least 21 days after your account statement is mailed or otherwise 
delivered to you. We will not charge you any interest on purchases if you pay your 
entire balance by the due date each month. There is no grace period for balance 
transfers or cash advances. 

Minimum Interest Charge

If you are charged interest, the charge will be no less than $1.00. 

For Credit Card Tips from the Consumer 
Financial Protection Bureau

To learn more about factors to consider when applying for or using a credit card, 
visit the website of the Consumer Financial Protection Bureau at consumerfinance.gov.

FEES

Visa Signature 
Rewards

Visa Platinum 
Rewards

Visa Signature 
Rewards Plus

Visa Platinum 
Rewards Plus

Annual Rewards Program Fee

$0

$0

$754

$554

NOTICE: This fee may be assessed 
before you begin using your card and 
will reduce the amount of credit you 
initially have available. For example, if 
you have a Visa Platinum account and 
are assigned the minimum credit limit of 
$500, your initial available credit will be 
only $445. 

Transaction Fees
• Balance Transfer

• Cash Advance
• Foreign Transaction

• Either $10 or 3% of each Balance Transfer, whichever is greater (after the end of 

the introductory period, the maximum fee is $99).5

• Either $5 or 3.5% of the amount of each Cash Advance, whichever is greater.  
•  Signature: 1.5% of the U.S. Dollar amount of the foreign transac tion regardless of 

whether the transaction is made in U.S. Dollars or in a foreign currency.

•   Platinum: 3% of the U.S. Dollar amount of the foreign transac tion regardless of 

whether the transaction is made in U.S. Dollars or in a foreign currency.

Penalty Fees
• Late Payment
• Returned Payment

• Up to $35. 
• Up to $35.

How We Will Calculate Your Balance: We use a method called “average daily balance (including new purchases)”. See your Cardholder  
Agreement for more details.

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is provided in your Cardholder Agreement.

1 Introductory APR: If applicable, the fixed introductory APR applies to purchases and balance transfers for the first 6 monthly billing cycles 
following the date your account is established. Thereafter, the APR for all outstanding indebtedness and new balances relating to purchase 
and balance transfer transactions will be the then-applicable variable APR.

2 Prime Rate: As published in the Wall Street Journal, Eastern Edition, on the 20th day of the preceding month; current rate is 3.25% as of  
September 15, 2014.

3 The APR for Cash Advances will be the Prime Rate plus 16.74%.

4 Annual Fee waived for Private Banking customers and RBC Bank employees.

5 The Balance Transfer fee has no maximum during the introductory period (first 6 monthly billing cycles); thereafter, this fee will be a 
maximum of $99 per Balance Transfer.

You understand that this offer to establish a credit card account is on behalf of RBC Bank, 3475 Piedmont Road NE, Suite 550, Atlanta, 
GA 30305. If an account is opened, the lender on the account will be RBC Bank (Georgia), N.A. (hereafter, “we,” “us,” or “RBC Bank”). You 
understand that the use of any card issued in connection with this offer will constitute your acceptance of and will be subject to the terms and 
conditions of the Cardholder Agreement that will be sent with the card. You agree to be responsible for all charges incurred according to the 
Cardholder Agreement. You understand that the terms of your account are subject to change as provided in the Cardholder Agreement. 

We may communicate information about our experiences and transactions with you to consumer reporting agencies and third parties, to the 
extent permitted by law. At certain income and credit line levels, proof of employment or income verification may be required.

This information was printed in September 2014 and was accurate as of that date and is subject to change after that date. Call RBC Bank at 
1-888-257-6837 to find out what may have changed.

LOSS OR THEFT OF CARD:
You must notify us promptly in the event of loss or theft of your Card. You may be liable for the unauthorized use of your credit card. However, 
you will not be liable for unauthorized use that occurs after you notify us orally or in writing of the loss, theft, or possible unauthorized use. In 
any case, your liability will not exceed $50 for each occurrence of loss or theft. 

To report a lost/stolen Card call: 1-888-257-6837. State that you are reporting a lost/stolen card. Please have your Account number ready. 
Or write to us at:

RBC Bank Cardholder Services, P.O. Box 869
Buffalo, NY  14240-0869

QUESTIONS OR FURTHER INFORMATION:
To have your questions answered or for further information, please contact RBC Bank Card Customer Service toll free at:

1-888-257-6837

® / ™ Trademark(s) of Royal Bank of Canada. Used under license.
RBC Bank is a trade name used by RBC Bank (Georgia), N.A.
‡ All other trademarks are the property of their respective owner(s).
© RBC Bank (Georgia), N.A. 2014.

 
RBC BANK CARDHOLDER AGREEMENT

TABLE OF CONTENTS:

1.  

Your Account and Agreement..................................................1

2.   Using your Account ................................................................1

3.  

4.  

5.  

6.  

7.  

8.  

9.  

Loss, Theft or Unauthorized Users ..........................................2

Authorized Users ....................................................................2

Credit Limit ............................................................................2

Impermissible Transactions ...................................................2

Account Statement .................................................................2

Payments ...............................................................................2

Application of Payments.........................................................2

10.   Grace Period ..........................................................................2

11.   Calculation of Interest ............................................................3

12.   Transaction Fees ....................................................................3

13.   Other Fees and Charges .........................................................4

14.   Special Promotional Offers .....................................................4

15.   RBC Rewards  .........................................................................4

16.   Account Review  .....................................................................4

17.   Default ...................................................................................4

18.   Termination ............................................................................4

1. Your Account and Agreement. This RBC Bank credit card account 
(“Account”) is provided by RBC Bank (Georgia), N.A. subject to the 
terms of this Cardholder Agreement (“Agreement”). Your application 
for the Account, or your response to a solicitation for the Account, 
is part of the Agreement. Please read this Agreement and keep it for 
your records. You agree to the terms and conditions of this Agreement 
when you accept, sign or use your Card or the Account. Please sign 
the back of your Card when you receive it. You will be bound by this 
Agreement even if you do not sign your Card. If we have issued a 
Card to you, provided you with a renewal or replacement Card, or 
provided you with Convenience Checks, and you keep or use the Card 
or Convenience Checks or otherwise access your Account, it means 
that you understand and agree to be bound by the terms of this 
Agreement. In this Agreement the words “you,” “your” and “yours” 
mean the Cardholder(s). The words “we,” “us,” “our,” “Bank” and 
“RBC Bank” mean RBC Bank (Georgia), N.A. Please also refer to the 
Disclosure Statement which accompanies this Agreement and to all 
other disclosure documents which we provide to you from time to 
time.  Capitalized terms not otherwise defined herein are defined in 
the Glossary of Terms at the back of this Agreement.

2. Using your Account. Provided that your Account is in good standing, 
you may draw on it by using your Card wherever the Card is accepted 
and up to the maximum amount we have set as your Credit Limit. You 
promise to use your Account only for valid and lawful transactions. 
It is not our responsibility to make sure that you use your Account 
only for permissible transactions, and you will remain responsible for 
paying for a transaction even if it is not permissible. You authorize us 
to pay for and charge your Account for all transactions made on your 
Account. You will pay us for the amounts you charge on your Account 
plus any Finance Charges imposed on these amounts and any other 
charges. These amounts will be payable in United States Dollars. 
You are liable for all credit obtained under your Account, whether 
obtained by you or by another user of your Account.

19.   Ownership of Card ..................................................................5

You can use your Card for the following types of transactions:

20.   Assignment and Amendment ..................................................5

21.   Personal Data and Credit Inquiries .........................................5

22.   Other Products and Services ..................................................5

23.   Applicable Law .......................................................................5

24.   Waiver ....................................................................................5

25.   Severability ............................................................................5

26.   Entire Agreement ...................................................................5

27.   Glossary of Terms ..................................................................5

28.   Billing Rights .........................................................................6

• Purchases: You may use your Card to pay for goods or services.

• Balance Transfers: You may transfer balances from other accounts 
or loans with other credit card issuers or other lenders to your 
Card, or other Balance Transfers we allow. But you may not transfer 
balances to your Card from other accounts with us or any of our 
related companies. If a portion of a requested Balance Transfer will 
exceed your available Credit Limit, we may process a partial Balance 
Transfer up to your available Credit Limit.

• Cash Advances: By using the Card together with a Personal 
Identification Number (“PIN”), you may obtain Cash Advances 
at any automated teller machine (“ATM”) that allows you to use 
the Card. You may also obtain Cash Advances from financial 
institutions, businesses or merchants that accept the Card. If your 
Card is used to obtain a Cash Advance, you are deemed to have 
authorized the transaction. If you use your Card for tax payments, 
use Convenience Checks, or make other similar cash like charges, 
these will be treated as Cash Advances.

• Convenience Checks: Either we may provide you or you may 
request Convenience Checks as a way to use your Account. Except  
as otherwise provided in the disclosure documents with such  
Convenience Checks, all transactions using Convenience Checks  
will be treated as Cash Advances and will be subject to the terms  
of this Agreement that apply to Cash Advances.

Without further notice and as allowed by applicable law, we may 
place limits on or stop your ability to make Balance Transfers or Cash 
Advances on your Account. You may charge an amount to your Account 

1

without presenting the Card (such as for mail order, internet, or 
telephone Purchases or Cash Advances), and such transactions will 
be treated the same as if you had presented the Card and signed a 
Purchase or Cash Advance draft receipt.

3. Loss, Theft or Unauthorized Users. You will tell us immediately by 
telephone or in writing about any actual or suspected loss, theft or  
Unauthorized use of your Card, Account, PIN, or a Convenience Check.  
We will consider all transactions charged to your Account as having 
been authorized by you until you advise us otherwise. To report such a 
loss, theft, or unauthorized use, you may call us toll-free or write us at:

1-888-257-6837
RBC Bank Cardholder Services, P.O. Box 869
Buffalo, NY  14240-0869

If your Card is lost or stolen, you may be liable for the Unauthorized 
use of your Card that occurs before you notify us; however, your liability 
will not exceed $50 for each loss or theft. If your Card and PIN are 
used together to complete a transaction before you notify us that 
your Card is lost or stolen, you will be liable for the full amount of 
the transaction plus any Finance Charge. Once you notify us that 
your Card is lost or stolen, you will not be liable for any subsequent 
Unauthorized transactions using your Card. You will be required to 
identify the Unauthorized charges on your Account. We may ask you 
to help with our investigation by providing us information in writing 
regarding the loss, theft or Unauthorized use.

Keep Your PIN Confidential: You agree to keep your PIN confidential 
and separate from your Card at all times. If you fail to do this, or if you 
select a PIN which can be easily discovered, or if you keep your Card 
and your PIN in a way that would enable an Unauthorized person to 
use them together, you will be liable for all debt, including Finance 
Charges and other charges, arising from their Unauthorized use.

4. Authorized Users. If you allow someone to use your Account, that 
person will be an Authorized User. You should think carefully before 
allowing anyone to become an Authorized User because you are 
allowing that person to use the Account as you can. Each Authorized 
User must adhere to the terms and conditions of this Agreement.  
You will remain responsible for the use of your Account and each  
Card issued on your Account according to the terms of this Agreement. 
This includes your responsibility for paying all charges on your Account 
made by an Authorized User. You may request an additional Card for 
use by an Authorized User on your Account. If you do so, this Account 
may appear on the credit report of that Authorized User. If you have 
previously authorized someone to use your Card or Convenience 
Checks, and have subsequently withdrawn your authorization, you 
will continue to be liable for all debts incurred by that person’s 
Unauthorized use of your Card. You must notify us to terminate an 
Authorized User’s permission to use your Account. If you notify us,  
we may close the Account and/or issue a new Card or Cards with a 
different Account number. You should also recover and destroy any 
Cards, Convenience Checks or any other means of access to your  
Account from that Authorized User.

5. Credit Limit. You agree that the outstanding balance on your 
Account will not exceed your Credit Limit. The Credit Limit will be 
indicated in a separate disclosure document and/or on your monthly 
statement. You may request a Credit Limit increase by calling us toll-
free at 1-888-257-6837. We may, but are not required to, authorize 
charges that go over your Credit Limit. You must pay any amount over 
your Credit Limit immediately upon our request. Subject to applicable 
law and at our discretion, we may increase, reduce or cancel your 
Credit Limit or allow you to exceed your Credit Limit without giving 
notice to you. However, if you have asked us not to do so, we will not 
increase your Credit Limit. A change to your Credit Limit will not affect 
your obligation to pay us. We reserve the right to refuse to honor any 

2

use of the Card or Convenience Checks which would cause you to 
exceed your Credit Limit.

6. Impermissible Transactions. You agree not to make or permit to 
be made any illegal or unlawful transactions on your Account through 
the use of a Card, a Convenience Check or any other manner. You 
also agree not to use your Account for Purchases or Cash Advances 
in any country that is subject to economic sanctions imposed by the 
United States, and you understand that any attempted use of your 
Account in such countries will be blocked. You also agree that a Card, 
Convenience Check or your Account may not be used in connection 
with online (e.g., internet) gambling or to fund any account that is set 
up to facilitate online gambling by you or any other person.

7. Account Statement. We will send you a monthly Account statement 
if there has been a transaction on your Account during the Billing 
Cycle, you have a debit or a credit New Balance of more than $1.00, 
or a Finance Charge is imposed during the Billing Cycle. The number 
of days in the Billing Cycle shown on each Account statement may 
vary as a result of the different number of days in each month, but 
the payment due date will be a fixed day each month. We will send 
Account statements only to the primary Cardholder.

8. Payments. You have the option of paying in full the New Balance 
shown on each monthly statement or paying it in installments that 
will be at least the amount of the minimum payment (“Minimum 
Payment”). If your New Balance is $15 or less, your minimum 
payment will be the New Balance. Otherwise, your minimum payment 
will be the sum of any past due amounts plus the greater of the 
following amounts: (a) $15 or (b) the sum of (i) new daily Periodic 
Rate interest charges plus new Balance Transfer transaction fees, new 
Cash Advance transaction fees, and any other new fees and charges,  
(ii) plus 1.5% of your New Balance (excluding any new daily Periodic 
Rate interest charges and any new Balance Transfer transaction fees, 
new Cash Advance transaction fees, and other new fees or charges). 
If you pay more than the minimum payment shown on your monthly 
statement, you still must make the minimum payment each month 
until you have fully paid what you owe. Payments may be made via 
the following methods:

Available Payment Methods:

(a)  Using RBC Bank Online Banking – Bill Pay;
(b) Over the telephone at 1-888-257-6837;
(c) By United States Mail addressed as follows:

RBC Bank Cardholder Services
P.O. Box 981350
Boston, MA  02298-1350

9. Application of Payments. We may allocate the amount of any 
minimum payment you make on your Account in the manner we, 
in our sole discretion, deem appropriate, unless applicable laws 
mandate a specific order for the application of such payments. We 
will allocate any payments you make on your Account in excess 
of the minimum payment to balances with the highest ANNUAL 
PERCENTAGE RATE and then to each successive balance bearing the 
next highest ANNUAL PERCENTAGE RATE.

10. Grace Period. The due date for your payment will be at least 21 
days after your Account statement is mailed or otherwise delivered 
to you. You will be entitled to a grace period free from interest for 
Purchases first appearing on your most recent Account statement if 
you paid the amount of the New Balance on your previous Account 
statement by the due date and you pay the amount of the New Balance 
on your most recent Account Statement by the due date. There is no 
grace period for Balance Transfers or Cash Advances.

 
 
 
11. Calculation of Interest. The ANNUAL PERCENTAGE RATES 
applicable to your Account are shown on the Disclosure Statement 
and other disclosure documents which accompany this Agreement 
and your Card(s). The same ANNUAL PERCENTAGE RATE will apply 
to both Purchases and Balance Transfers, while a different ANNUAL 
PERCENTAGE RATE will apply to Cash Advances. Each ANNUAL 
PERCENTAGE RATE is determined by adding a margin to the Prime 
Rate. The “Prime Rate” is the highest prime rate as published in 
the Money Rates column of the Wall Street Journal, Eastern Edition, 
on the twentieth day of each month, or the next business day if 
the twentieth day is not a business day. The Prime Rate is used to 
determine the applicable ANNUAL PERCENTAGE RATE for the Billing 
Cycle beginning in each immediately following calendar month. For 
example, for a Billing Cycle with a beginning date in November, the 
ANNUAL PERCENTAGE RATE applicable during that Billing Cycle will 
be determined by the Prime Rate on October 20 of the preceding 
month. The ANNUAL PERCENTAGE RATE may change from time to time 
based on movements up or down of the Prime Rate. Any change in 
the ANNUAL PERCENTAGE RATE will equal the up or down movement 
in the Prime Rate; it will be effective as of the beginning date of the 
Billing Cycle following the change as provided in this paragraph; 
and it will apply to all Purchases, Balance Transfers, and Cash 
Advances that are subject to a Finance Charge and other balances 
and transactions subject to a Finance Charge. Any increase to the 
Prime Rate may result in an increase in: (a) the interest charges for 
Purchases, Balance Transfers, and Cash Advances; (b) your minimum 
payment; and (c) the outstanding balance on your Account. We 
reserve the right to choose a comparable new index if the Prime Rate 
is no longer available for our use. 

Interest on each balance in your Account is calculated using the 
average daily balance method. The minimum interest charge, if any, 
imposed on your Account will be at least $1.00.

For Purchases: If you paid the amount of the New Balance on your 
previous Account statement by the due date and you pay the amount 
of the New Balance on your most recent Account Statement by the 
due date, you are entitled to a grace period, and no Finance Charge 
will be imposed on Purchases made during the current Billing Cycle. 
Otherwise, a Finance Charge consisting of interest will be imposed 
at the daily Periodic Rate on the average daily balance for Purchases 
included in the New Balance on your Account statement. If you are 
entitled to a grace period on Purchases first appearing on your most 
recent Account statement but you pay less than the amount of the 
New Balance shown on your most recent Account statement, we will 
charge interest on the remaining unpaid Purchase balance from the 
beginning of the current Billing Cycle. If you are not entitled to a grace 
period on Purchases, we will charge interest on Purchases from the 
date each Purchase is made. The average daily balance is calculated 
at the end of the Billing Cycle of your most recent Account statement 
by adding together the daily balance of Purchases at the end of 
each day during the Billing Cycle and then dividing the sum by the 
number of days in the Billing Cycle. The daily balance of Purchases 
is calculated by taking the beginning Purchase balance each day; 
adding all new Purchases, promotional transactions treated like 
Purchases, interest on Purchases, and fees; and subtracting any 
payments or credits. To calculate the interest charged for the month, 
you multiply the average daily balance by the daily interest rate 
(obtained by taking the applicable ANNUAL PERCENTAGE RATE and 
dividing by the number of days in a year (365)), and then multiply the 
result by the number of days in the Billing Cycle. 

For Balance Transfers: There is no grace period for Balance Transfers, 
and we will charge a Finance Charge on your Balance Transfers from 
the date each Balance Transfer is made. A Finance Charge consisting 
of interest will be imposed at the daily Periodic Rate on the average 
daily balance for Balance Transfers included in the New Balance on 

your Account statement. The average daily balance is calculated at 
the end of the Billing Cycle of your most recent Account statement 
by adding together the daily balance of Balance Transfers at the end 
of each day during the Billing Cycle and then dividing the sum by the 
number of days in the Billing Cycle. The daily balance of Balance 
Transfers is calculated by taking the beginning Balance Transfer balance 
each day; adding all new Balance Transfers, promotional transactions 
treated like Balance Transfers, interest on Balance Transfers, and any 
Balance Transfer transaction fees; and subtracting any payments or 
credits. To calculate the interest charged for the month, you multiply 
the average daily balance by the daily interest rate (obtained by 
taking the applicable ANNUAL PERCENTAGE RATE and dividing by the 
number of days in a year (365)), and then multiply the result by the 
number of days in the Billing Cycle.

For Cash Advances: The ANNUAL PERCENTAGE RATE applicable to 
Cash Advances on your Account will be the Prime Rate plus 16.74%. 
There is no grace period for Cash Advances, and we will charge a 
Finance Charge on your Cash Advances from the date each Cash 
Advance is made. A Finance Charge consisting of interest will be 
imposed at the daily Periodic Rate on the average daily balance 
for Cash Advances included in the New Balance on your Account 
statement. The average daily balance is calculated at the end of 
the Billing Cycle of your most recent Account statement by adding 
together the daily balance of Cash Advances at the end of each day 
during the Billing Cycle and then dividing the sum by the number 
of days in the Billing Cycle. The daily balance of Cash Advances is 
calculated by taking the beginning Cash Advance balance each day; 
adding all new Cash Advances, promotional transactions treated like 
Cash Advances, interest on Cash Advances, and any Cash Advance 
transaction fees; and subtracting any payments or credits. To 
calculate the interest charged for the month, you multiply the average 
daily balance by the daily interest rate (obtained by taking the 
applicable ANNUAL PERCENTAGE RATE and dividing by the number of 
days in a year (365)), and then multiply the result by the number of 
days in the Billing Cycle.

12. Transaction Fees. The following transactions are subject to the 
transaction fees described:

Balance Transfers: For each Balance Transfer and any promotional 
transaction treated like a Balance Transfer, we will assess a Balance 
Transfer transaction fee equal to the greater of $10 or 3% of the 
amount of the Balance Transfer, but not more than $99 except during 
an introductory period when there is no maximum limit. Balance 
Transfer transaction fees will be added to the Balance Transfer 
balance on your Account. 

Cash Advances: For each Cash Advance (including the use of an ATM 
or a Convenience Check) and any promotional transaction treated like 
a Cash Advance, we will assess a Cash Advance transaction fee equal 
to 3.5% of the amount of the Cash Advance, but not less than $5. 
Cash Advance transactions fees will be added to the Cash Advance 
balance on your Account.

Foreign Currency and Out of Country Transactions: Outside the 50 
states of the United States, the District of Columbia, Puerto Rico and 
the U.S. Virgin Islands, you may use your Card for Purchases from 
merchants or to receive a Cash Advance (other than a Convenience 
Check) in either foreign currency or U.S. dollars. Visa International 
will convert to U.S. dollars any charge or credit made to your Account 
in currency other than U.S. dollars. The conversion will be pursuant  
to applicable Visa regulations in effect from time to time. Currently, 
the exchange rate between the transaction currency and the billing 
currency used for processing international transactions is (i) a rate  
selected by Visa from the range of rates available in wholesale 
currency markets for the applicable central processing date, which 
may vary from the rate Visa itself receives, or (ii) the government-

3

mandated rate in effect for the applicable central processing date. 
We will charge a transaction fee of 1.5% of the amount of each 
out of country Signature card Purchase or Cash Advance, or 3.0% 
of the amount of each Platinum card Purchase or Cash Advance, 
regardless of whether the Purchase or Cash Advance is made in a 
foreign currency or U.S. dollars. We will post to your Account the 
total amount of the transaction in U.S. dollars. The exchange rate 
may differ from the rate in effect on the date of the transaction. 
These processing and transaction fees will be added to the Purchase 
balance on your Account.

13. Other Fees and Charges. To the extent permitted by applicable 
law, the following fees and charges may be added to your Account  
as appropriate:

Late Payment Fee: If we do not receive a required minimum payment 
by its due date as shown on your Account statement, we will add a 
Late Payment fee of $25 to the Purchase balance of your Account on 
the first business day following such due date. A Late Payment fee of 
$35 will be charged for any further minimum payments not paid by 
the due date during the next six Billing Cycles. The Late Payment fee 
may be reduced or waived in accordance with applicable law.

Returned Payment Fee: We will add a $25 Returned Payment fee to 
the Purchase balance of your Account if a financial institution returns 
your personal or other nonofficial payment to us unpaid. This fee will 
be imposed, even if your payment is later presented and paid by your 
financial institution. A Returned Payment fee of $35 will be charged 
for any further payments returned as unpaid during the next six 
Billing Cycles. The Returned Payment fee may be reduced or waived 
in accordance with applicable law.

Stop Payment Fee: We will add a $29 Stop Payment fee to the 
Purchase balance of your Account if you ask us to stop payment on 
any Convenience Check drawn on your Account.

Documentation Fee: We will provide copies of billing statements, sales 
drafts, and payment instruments (“Items”) to you upon request. If 
you request copies of more than two Items during a Billing Cycle, we 
will impose a fee up to $5 for each additional copy of an Item unless 
prohibited by applicable law. This fee will be added to the Purchase 
balance of your Account. We will not impose any fee if your request is 
made in connection with written notice of a billing error.

Annual Fee: We may require an annual fee for certain cards that 
provide accelerated rewards. See the Disclosure Statement 
accompanying this Agreement for details.

14. Special Promotional Offers. From time to time, we may 
offer special rates (such as lower interest rates or fee waivers) 
through Balance Transfer or other promotional programs. If 
you take advantage of one of these promotional programs, the 
resulting balance will be subject to the terms made in that specific 
promotional offer. Promotional offers may be treated as either 
Balance Transfer or Cash Advance transactions. Each offer will 
provide details about the terms of the promotion, including the 
ANNUAL PERCENTAGE RATE and the corresponding daily Periodic 
Rate used in determining your interest charge, any transaction 
fees, the effective dates, and any grace period. These promotional 
programs or introductory rates will be in effect for at least six (6) 
billing cycles. Convenience Checks, Balance Transfer checks, and 
other promotional programs may not be used to pay all or any 
portion of any outstanding balance or other obligation you owe us or 
our affiliates. We reserve the right to decline any standard ANNUAL 
PERCENTAGE RATE Balance Transfer transactions (including Balance 
Transfer checks) on your Account.

15. RBC Rewards. Your Credit Card allows you to earn RBC Rewards 
points which can be redeemed for merchandise, travel and other 
rewards. The RBC Rewards Terms and Conditions set out the terms 

of your participation in the RBC Rewards program. They are available 
for your review at rbcbankrewards.com and are subject to change 
without notice to you. To request a printed copy, please call 
1-877-521-2035.

16. Account Review.  At Account opening, your Account is placed in 
one of several tiers based on your creditworthiness, and your ANNUAL 
PERCENTAGE RATE for Purchases and Balance Transfers will be the 
margin established for your tier added to the Prime Rate. Periodically, 
but at least once every six (6) months, we will review your Account 
history and creditworthiness and determine whether your Account 
should be moved into a higher or lower tier, thereby increasing or 
reducing, respectively, your ANNUAL PERCENTAGE RATE for Purchases 
and Balance Transfers.  To lessen rate volatility, this determination 
will not result in your Account being moved into a higher or lower 
tier unless the review indicates that your Account should be moved 
more than one (1) tier higher or lower.  Correspondingly, your ANNUAL 
PERCENTAGE RATE for Purchases and Balance Transfers will not be 
increased or reduced until your Account has been moved more than 
one (1) tier higher or lower.  The foregoing notwithstanding, if your 
Account is in the second highest or second lowest tier and an Account 
review determines your Account should be moved to the highest 
or lowest tier, then your Account will be moved to the highest or 
lowest tier and your ANNUAL PERCENTAGE RATE for Purchases and 
Balance Transfers will be increased or reduced accordingly.  We will 
provide you with notice of any increases or reductions in the ANNUAL 
PERCENTAGE RATES applicable to your Account as required by law.

Increases to your ANNUAL PERCENTAGE RATE following Account review 
will apply only to transactions occurring on and after the date provided 
in the notice to you of such increase.  Reductions to your ANNUAL 
PERCENTAGE RATE will apply both to current and future transactions and 
to existing balances that are currently at a higher rate.

Except upon the expiration of any introductory or promotional 
ANNUAL PERCENTAGE RATES, we will not increase any of the ANNUAL 
PERCENTAGE RATES applicable to your account during the first (12) 
months after Account opening.

17. Default. You will be in default under the terms of this Agreement if:

(a)   You do not make at least the minimum payment on or before 

the payment due date;

(b)   You exceed or try to exceed your Credit Limit without our  

permission;

(c)    We reasonably believe that your ability to pay us is materially 
impaired (for example, if you become subject to bankruptcy 
or insolvency proceedings or if an attachment or garnishment 
proceeding is instituted against you or your property);
(d)  You provide us with false information or a false signature;
(e)  You die; or
(f)   You fail to comply with any provision of this Agreement.

If you are in default, we can require that the total outstanding 
balance on your Account be paid in full. Where required by state law, 
we will provide you with Notice and a Right to Cure in accordance 
with that law. Our acceptance of a payment after the payment due 
date or after you have exceeded your Credit Limit does not waive 
the default. We may report information about your Account to credit 
bureaus. Late payments, missed payments, or other defaults on your 
Account may be reflected in your credit report. Interest charges are 
payable both before and after you default or we obtain a judgment 
for any amount that you owe us.

18. Termination. You may terminate this Agreement at any time. We 
may terminate this Agreement, suspend your credit privileges under 
this Agreement, or not renew your Account beyond the expiration 
date printed on your Card upon sending written notice to you. You 
will not make or try to make any Purchases or Balance Transfers or 

4

 
 
 
 
 
 
obtain or try to obtain any Cash Advances on your Account after your 
credit privileges have been terminated or suspended. In any event, 
this Agreement shall otherwise remain in full force and effect until 
you pay all sums due us.

19. Ownership of Card. Your Card and any Convenience Checks 
or other credit instrument or device that we supply to you are our 
property and must be returned to us or our agent immediately upon 
demand. At our request, you will destroy your Card, Convenience 
Checks and/or other credit instruments or devices, by cutting it in 
half, and you will mail it to us or our agent or otherwise dispose of it 
as we may direct.

20. Assignment and Amendment.  We have the right to assign 
or transfer our rights under this Agreement and any amount you 
owe to us. In that case, the terms “we,” “us,” “our,” “Bank” and 
“RBC Bank” shall be deemed to include each and every immediate 
and successive assignee. You do not have the right to assign or 
transfer your rights under this Agreement. We may amend the 
terms and conditions of this Agreement at any time upon notice 
to you as required by law. The terms of such amendment(s) shall 
be applied to any outstanding, unpaid balance owed to us on the 
effective date, except as otherwise provided by applicable law. If 
you continue to use or maintain your Account after the effective date 
of such amendment(s), you will be deemed to have accepted the 
amendment(s) and you will be bound by the new terms.

21. Personal Data and Credit Inquiries. Subject to applicable law, we 
will disclose information to third parties about you and your Account 
or the Balance Transfers you make:

25. Severability. The invalidity of any provision of the Agreement will 
not affect the validity of any other provision.

26. Entire Agreement. This Agreement, the Disclosure Statement, and 
accompanying disclosure documents, as modified by any change in 
terms we may deliver from time to time in accordance with applicable 
law, constitute the entire agreement between you and us, and 
supersede any prior negotiation or understanding between you and 
us concerning the subject matter of this Agreement. Section headings 
are for convenience only and are to be disregarded when interpreting 
this Agreement.

27. Glossary of Terms. The following definitions apply to words used 
in this Agreement and on your Account statement:

Account – The credit card account(s) approved by us for your use 
which is subject to the terms and conditions of this Agreement.

Annual Percentage Rate – The cost of your credit as a yearly rate.

Authorized User – The natural person and/or legal entity to whom 
you have authorized us to issue a Card.

Balance Transfer – The transfer of the balance from a credit card account 
or other credit account to this Account approved by us in your name.

Billing Cycle – The time interval between the dates of your regular 
monthly billing statements.

Card – Any credit card(s) that is subject to this Agreement which is 
issued to you or to another user to whom you authorize us to issue 
the Card. You agree that you will be deemed to be using the Card 
when you obtain credit by using only your Account number.

(a)  Where it is necessary for completing Balance Transfers; 
(b)   To verify the existence and condition of your Account for third 

parties, such as credit bureaus or merchants;
(c)  To comply with government agency or court orders;
(d)   As otherwise required or permitted by law or government  

Cardholder – The natural person and/or legal entity to whom a Card 
is issued upon the request or application of that natural person 
and/or legal entity, or a natural person and/or legal entity who has 
agreed with us to pay obligations arising from the issuance of a 
Card to another person.

regulation;

(e)   To provide you emergency cash or card replacement services 
through Visa U.S.A. Inc., and its members and contractors;

(f)    If you give us permission; and
(g)   As stated in the RBC Privacy Notice.

You authorize us to make or have made any credit, employment, and 
investigative inquiries we deem appropriate related to the extension 
or collection of credit under your Account. If you dispute any credit 
information we report about you, you may notify us at RBC Bank 
Cardholder Services, P.O. Box 869, Buffalo, N.Y. 14240-0869 or call 
us at 1-888-257-6837.

22. Other Products and Services. From time to time, new products, 
optional services, or enhancements (for example, insurance or 
credit card registration) may be offered on your Account. We are not 
liable for these features, services and enhancements, as they are 
the sole responsibility of the third party provider. You agree to hold 
us harmless from any claims, actions, or damages resulting from 
your use of any of these features, services, or enhancements, when 
permitted by applicable law. We reserve the right to adjust, add, or 
delete benefits and services at any time.

23. Applicable Law. This Agreement will be governed by the laws of 
the United States of America and the State of Georgia. If there is any 
conflict between any of the terms and conditions of this Agreement 
and applicable federal or state law, this Agreement will be considered 
changed to the extent necessary to comply with the law.

24. Waiver. Our failure to exercise, or our delay in exercising, any of 
our rights under this Agreement for any reason will not mean that we 
will be unable to exercise those rights later.

Cash Advance – Credit extended to you by us in the form of loans. 
Cash Advances are made when you (1) present the Card to us or 
to any financial institution honoring the Card, (2) sign a check for 
the purpose of obtaining a Cash Advance, (3) use any other credit 
instrument, device or automated teller machine that we have made 
available to you for the purpose of obtaining a Cash Advance, or  
(4) draw against the credit line for Overdraft Protection on your  
RBC Bank checking account. Cash-like transactions, which are 
transactions similar to cash, are also treated as Cash Advances. 
Cash-like transactions include, without limitation, money orders, 
wire transfers, travelers’ checks, and gaming transactions (including 
betting, off-track betting, race track wagers, casino gaming chips, 
and lottery tickets).

Credit Limit – The maximum amount of credit available to you on 
the Account as established by us.

Convenience Check – A draft that looks like other checks but is 
drawn on the credit available in your Account.

Disclosure Statement – The Summary of Credit Terms in tabular 
format on the front of this Agreement containing certain information 
required to be disclosed upon the opening of your Account.

Finance Charge – The cost of credit extended to you on the Account 
as a dollar amount. The Finance Charge is derived by applying 
a daily Periodic Rate to the average daily balance of your Cash 
Advances, Balance Transfers, and Purchases and from certain 
transaction fees and minimum Finance Charges set forth in this 
Agreement.

New Balance – The balance outstanding on your Account on the last 
day of a Billing Cycle.

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Overdraft Protection – A link between your Account and your  
RBC Bank checking account that covers any shortage of funds in 
the checking account when checks are presented for payment. Any 
funds used for Overdraft Protection are treated as Cash Advances in 
terms of having no grace period from Finance Charges.

Periodic Rate – The percentage of interest that is applied to the average 
daily balance of Cash Advances, Balance Transfers, and Purchases 
for a period. A daily Periodic Rate is used in this Agreement. The 
daily Periodic Rate will be equal to 1/365th of its corresponding  
ANNUAL PERCENTAGE RATE and the daily Periodic Rate will vary 
when the ANNUAL PERCENTAGE RATE varies.

Previous Balance – The balance outstanding on your Account at the 
beginning of a Billing Cycle. (It is the same amount that was shown 
as “New Balance” on the statement for the preceding Billing Cycle.)

Purchase – Credit extended by us to you when you purchase goods, 
labor, insurance or services through sellers and lessors that honor 
your Card.

Unauthorized – A transaction is considered “unauthorized” if it is 
initiated by someone other than you (the Cardholder) without your 
actual or apparent authority, and you receive no benefit from the 
transaction. 

28. Billing Rights:

Your Billing Rights: 
Keep This Document for Future Use
This notice tells you about your rights and our responsibilities 
under the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement

If you think there is an error on your statement, write to us at:
RBC Bank Cardholder Services, P.O. Box 869, Buffalo, NY 14240-0869 

In your letter, give us the following information:
  • Account information: Your name and account number.
  • Dollar amount: The dollar amount of the suspected error.
  •  Description of Problem: If you think there is an error on your bill, 
describe what you believe is wrong and why you believe it is  
a mistake.

You must contact us:
  • Within 60 days after the error appeared on your statement.
  •  At least 3 business days before an automated payment is  

scheduled, if you want to stop payment on the amount you  
think is wrong.

You must notify us of any potential errors in writing. You may call us, 
but if you do we are not required to investigate any potential errors 
and you may have to pay the amount in question.

What Will Happen After We Receive Your Letter

When we receive your letter, we must do two things: 
  1.  Within 30 days of receiving your letter, we must tell you that 

we received your letter. We will also tell you if we have already 
corrected the error.

  2.  Within 90 days of receiving your letter, we must either correct  
the error or explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error: 
  •  We cannot try to collect the amount in question, or report you as 

delinquent on that amount.

  •  The charge in question may remain on your statement, and we 

may continue to charge you interest on that amount.

  •  While you do not have to pay the amount in question, you are 

responsible for the remainder of your balance.

  • We can apply any unpaid amount against your Credit Limit.

After we finish our investigation, one of two things will happen:

  •  If we made a mistake: You will not have to pay the amount in 
question or any interest or other fees related to that amount.

  •  If we do not believe there was a mistake: You will have to pay the 

amount in question, along with applicable interest and fees. We will 
send you a statement of the amount you owe and the date payment 
is due. We may then report you as delinquent if you do not pay the 
amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you 
must write to us within 10 days telling us that you still refuse to pay.  
If you do so, we cannot report you as delinquent without also 
reporting that you are questioning your bill. We must tell you the 
name of anyone to whom we reported you as delinquent, and we 
must let those organizations know when the matter has been settled 
between us.

If we do not follow all of the rules above, you do not have to pay the 
first $50 of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have 
purchased with your credit card, and you have tried in good faith to 
correct the problem with the merchant, you may have the right not  
to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:
  1.  The purchase must have been made in your home state or within 
100 miles of your current mailing address, and the purchase 
price must have been more than $50. (Note: Neither of these are 
necessary if your purchase was based on an advertisement we 
mailed to you, or if we own the company that sold you the goods 
or services.)

  2.  You must have used your credit card for the purchase. Purchases 
made with cash advances from an ATM or with a check that  
accesses your credit card account do not qualify.
  3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with 
the purchase, contact us in writing at:

RBC Bank Cardholder Services, P.O. Box 869, Buffalo, NY 14240-0869

While we investigate, the same rules apply to the disputed amount as 
discussed above. After we finish our investigation, we will tell you our 
decision. At that point, if we think you owe an amount and you do not 
pay, we may report you as delinquent.

If you would like to learn more about factors to consider when 
shopping for or using a credit card, visit the website of the 
Consumer Financial Protection Bureau at consumerfinance.gov. 

® / ™ Trademark(s) of Royal Bank of Canada. Used under license. 
RBC Bank is a trade name used by RBC Bank (Georgia), N.A.
© RBC Bank (Georgia), N.A. 2014.

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Member FDIC

27258 (09/2014)