F03-M411-5 
This Credit Card Agreement (Agreement) explains the terms of your Platinum MasterCard® credit card account (Account) with RBS Citizens, National Association. 
This Agreement consists of this Agreement, the Pricing Addendum and any other documents or information provided to you concerning terms applicable to your 
Account, including any changes that may be made to these documents or information from time to time. The Bank may change terms of this Agreement at 
any time subject to applicable law. Please read these documents carefully and keep them for your records. 

CREDIT CARD AGREEMENT

1. 

2.  

3.  

 Meaning of Words. In this Agreement, you and your mean anyone who (a) 
signs the credit card application, (b) uses, maintains or accepts the Account, 
or (c) otherwise agrees to be obligated under this Agreement. We, our and us 
mean RBS Citizens, N.A., Providence, Rhode Island, the issuer of your credit 
card  and  the  creditor  under  this  Agreement,  or  any  subsequent  holder  of 
this Agreement or any balances in your Account. Card means each Platinum 
MasterCard credit card that we issue to you under this Agreement. Purchases 
means  amounts  charged  to  your  Account  when  you  use  your  Card  or  give 
your  Account  number  for  a  transaction.  Purchases  also  includes  all  of  the 
Account Fees set forth in Section 15 and other charges that are charged to 
your  Account  (except  Cash  Advance  Fees  as  defined  in  Section  15(a)(i)),  as 
well as Periodic Interest Charges (defined in Section 9(a)). Balance Transfers 
means loans charged to your Account that you obtain as provided in Section 
4(b).  Cash  Advances  means  loans  charged  to  your  Account  as  provided  in 
Section 4(c). Cash Advances also includes Cash Advance Fees.

 Your Promise to Pay. You are legally responsible for paying the entire amount 
owed to us under this Agreement. You represent and warrant that at the time of 
each transaction on the Account that you have the intent and financial capacity 
to  repay  the  amount  in  full  according  to  the  terms  of  this  Agreement.  Upon 
request, we may issue additional Cards to any person you authorize to use your 
Account. You and any such person agree to be obligated under this Agreement 
and are responsible for paying all charges made to your Account and any fees 
and charges associated with such charges. You agree not to make or allow to be 
made any transactions which are illegal under any state or federal law. We may 
decline to approve any transaction which we reasonably believe is a transaction 
which is illegal under any state or federal law. An example is casino gambling 
on the Internet. You agree that the terms of this Agreement, as amended from 
time to time, apply when you use the Account or allow any other person to use 
your Account, and any such person agrees to the terms of this Agreement. By 
(a) using your Card, Account number, or Account, (b) authorizing or signing any 
charge or charge slip on your Account, Balance Transfer or Balance Transfer 
Check (as provided in Section 4(b)), or (c) obtaining a Cash Advance (as provided 
in Section 4(c)), you confirm that you agree to the terms of this Agreement. 

 Credit Limit. Your total credit limit (Total Credit Limit) is the combined amount 
of credit for Purchases, Balance Transfers and Cash Advances that we agree to 
extend to you at any one time. You will receive a separate credit limit for Cash 
Advances  (Cash  Advance  Limit),  which  will  be  a  portion  of  your  Total  Credit 
Limit. Your Total Credit Limit and Cash Advance Limit, as well as the amount 
available for Cash Advances (Available Cash), will be shown on your Account 
statement (Statement). We may change the amount of your Total Credit Limit or 
Cash Advance Limit without prior notice to you. We may also limit your ability 
to make Balance Transfers. You agree not to exceed either your Total Credit 
Limit or Cash Advance Limit.

 The amount shown on your Statement as Available Cash does not include any 
transactions or Account Fees or other charges posted to your Account after 
the  Statement  Date  (as  defined  in  Section  5)  as  shown  on  that  Statement 
which  could  result  in  either  your  Cash  Advance  Limit  or  Total  Credit  Limit 
being exceeded. 

 Even if we permit transactions that exceed either your Cash Advance Limit or 
Total Credit Limit, you are responsible for those transactions as provided in 
this Agreement. If we refuse any such transaction, we may advise the person 
attempting the transaction that it has been refused and we are not responsible 
or liable for taking such action.

4.   How You Can Use Your Account.

a)  

b)  

 Purchases.  You  can  use  your  Card  to  buy  or  lease  goods  or  services 
wherever your Card is honored. Each of these transactions is a Purchase. 
In  addition,  any  credit  life  insurance  charges,  payment  protection  plan 
charges,  the  Account  Fees  set  forth  in  Section  15  and  other  charges 
that are charged to your Account (except Cash Advance Fees and Cash 
Equivalent  Transaction  Fees)  are  treated  as  Purchases  subject  to  the 
Interest  Charge  for  Purchases  provided  for  in  this  Agreement.  We  will 
pay Purchases you have made up to your Total Credit Limit. The amount 
of any Purchase will be charged to your Account and will appear on your 
Statement.

 Balance Transfers. We may, at our sole option, give you special checks 
which  you  can  use  to  reduce  or  pay  off  the  balance  on  credit  card 
accounts or other accounts you may have with other creditors (Balance 
Transfer Checks). In addition, we may provide you with Balance Transfer 
forms  that  you  can  complete  to  request  us  to  issue  a  check  on  your 
behalf to reduce or pay off the balance on credit card accounts or other 
accounts you may have with other creditors. We may also permit you to 
execute Balance Transfers by telephone or other methods authorized by 
us. Balance Transfers may not be used to make payments on accounts 
issued or held by us or our affiliates. Balance Transfers may be subject 
to  promotional,  special  or  additional  terms;  these  terms  are  part  of 
this  Agreement.  We  will  pay  the  Balance  Transfer  amounts  you  have 
authorized  up  to  your  Total  Credit  Limit,  unless  otherwise  limited  by 
the terms of the Balance Transfer. Unless a special promotional offer or 
other offer applies, you will be charged a transaction fee for each Balance 
Transfer (Balance Transfer Fee) in the amount set forth in Section 15(a)
(iii).  The  amount  of  any  Balance  Transfer  and  Balance  Transfer  Fee 
(which  is  an  Interest  Charge)  will  be  charged  to  your  Account  and  will 
appear on your Statement. We do not certify or return Balance Transfer 
Checks.

c)  

 Cash Advances. In this Agreement, Cash Loans, ATM Loans, Convenience 
Checks and Cash Advance Fees will be referred to as “Cash Advances.”

(i)    Cash  Advances  and  ATM  Loans.  You  can  use  your  Card  to  obtain 
Cash Advances from any financial institution or merchant that accepts 
your  Card  and  processes  the  transaction.  The  minimum  amount  of 
any  Cash  Advance  you  can  obtain  in  this  manner  is  $20.  The  total 
amount  of  Cash  Advances  you  can  obtain  from  financial  institutions 
and merchants in one day is $3,000 or the available amount of your 
Cash  Advance  Limit,  whichever  is  less.  You  can  also  use  your  Card 
and personal identification number (PIN) to get a Cash Advance from 
any automated teller machine (ATM) that accepts your Card. The total 
amount  of  Cash  Advances  you  can  obtain  from  ATMs  in  one  day  is 
$500 or the available amount of your Cash Advance Limit, whichever 
is less. We or the operators of ATMs may place additional limitations 
and  requirements  on  Cash  Advances  you  may  obtain  from  ATMs. 
Authorization  for  Cash  Advances  over  a  certain  dollar  amount  or 
number may be refused under certain circumstances even though you 
have  Available  Cash.  These  restrictions  may  be  for  security  or  other 
reasons, including: (i) the ATM or other electronic authorization system 
is not working properly; (ii) your Card or PIN has been reported lost or 
stolen or has been canceled; (iii) the financial institution, merchant or 
ATM does not have enough cash; and (iv) circumstances beyond our 
control, such as a power outage.

(ii)    Convenience  Checks.  From  time  to  time,  we  may  supply  you  with 
special checks which you can use as you would a regular check to pay 
for goods and services or to write yourself a loan (called Convenience 
Checks). Convenience Checks may not be used to make payment on 
any account issued or held by us or our affiliates. Convenience Checks 
may  be  subject  to  promotional,  special  or  additional  terms;  these 
terms are part of this Agreement. We will pay the amounts you have 
authorized  up  to  your  Cash  Advance  Limit,  or  to  an  amount  above 
your Cash Advance Limit at our discretion, unless otherwise limited 
by  the  terms  or  conditions  of  the  Convenience  Check.  The  amount 
of any Cash Advance and the Cash Advance Fee will be charged to 
your  Account  and  will  appear  on  your  Statement.  Unless  subject  to 
a special promotion, you will be charged a transaction fee for each 
Cash Advance (Cash Advance Fee) which is an Interest Charge in the 
amount set forth in Section 15(a)(i). Cash Advance Fees are treated as 
Cash Advances. We do not certify or return Convenience Checks.

(iii)   Cash Equivalent Transactions. Cash Equivalent Transactions include 
purchasing  travelers  checks,  savings  bonds,  foreign  currency, 
money orders, wire transfers, lottery tickets, funds used for wagers 
or  gambling,  or  similar  products  or  services  as  determined  by  the 
Bank. We will charge your Account a fee for each Cash Equivalent 
Transaction  (Cash  Equivalent  Transaction  Fee)  in  the  amount  set 
forth in Section 15(a)(iv). These transactions are also treated as Cash 
Advances for all other purposes on your Account. Cash Advance Fee 
Interest Charges for Cash Equivalent Transactions will be added to 
your Cash Advance Balances.

d)  

 Obtaining Credit Without Your Card. You can make Purchases or Balance 
Transfers or obtain Cash Advances without using your Card (such as for 
Internet, mail order or telephone transactions). If you do so, you will be 
responsible for the amount of each transaction and any applicable fees 
as if you had used your Card.

 Statement.  We  will  send  you  a  Statement  each  month  that  you  have  a 
credit or debit balance of more than $1, when an Interest Charge has been 
imposed, or when there has been activity in your Account, unless we deem 
your Account uncollectible or delinquency collection proceedings have been 
instituted  against  you.  Your  Statement  will  show  the  total  amount  that  you 
owe us (New Balance). It will also tell you the minimum payment you must 
make (Minimum Payment) and tell you when payments are due (Payment Due 
Date).  Your  Statement  will  also  show  your  Total  Credit  Limit,  the  available 
amount  of  your  Total  Credit  Limit  for  use  on  the  closing  date  of  the  billing 
cycle  (Available  Credit),  Cash  Advance  Limit  and  Available  Cash  as  of  the 
closing date (Statement Date) of the billing cycle. Your Available Credit will be 
the amount of your Total Credit Limit, minus the sum of: (a) the New Balance, 
(b)  any  Purchases,  Balance  Transfers  or  Cash  Advances  which  have  been 
authorized  but  not  yet  posted  to  your  Account,  and  (c)  the  amount  of  any 
payments that have not yet cleared as of the closing date of your billing cycle.

 Unless you notify us within sixty (60) days of receipt, your Statement will be 
deemed to be correct.

 Making Payments. You must make a payment every month that you owe a 
balance on your Account. You may pay the New Balance (which is the entire 
amount  due),  or  a  lesser  amount,  but  you  must  pay  at  least  the  Minimum 
Payment. Payments must be mailed to the address shown on your Statement. 
Payments  must  be  accompanied  by  the  return  portion  of  your  Statement. 
Payments received at the address shown on your Statement before 5:00 P.M. 
Eastern  Time  will  be  credited  by  us  for  that  day.  Payments  received  after 
this time will be credited for the next business day. If your payment due date 
is  on  a  day  which  we  do  not  receive  mailed  payments,  a  mailed  payment 
received on the next business day will not be treated as late. Payments can 
be  made  only  at  the  address  provided  on  the  Statement.  There  may  be  a 
delay in crediting payments received at any location other than the address 
shown on your Statement until properly received. There may also be a delay 
in crediting payments received if the return portion of your Statement does 
not  accompany  your  payment  or  if  the  return  portion  of  your  Statement  is 
damaged and we are unable to identify your Account number.

 Payments  must  be  made  in  U.S.  Dollars  drawn  on  a  federally-insured 
depository institution located in the U.S. Payments less than or equal to the 
Minimum Amount Due will be applied in any order that the Bank shall 
from time to time choose. Generally, payments less than or equal to the 
Minimum  Amount  Due  are  applied  to  introductory,  promotional  or  low 
rate  balances  before  the  Bank  applies  payments  to  balances  that  are 
subject to standard or higher rates, regardless of when the transaction 
is made. Any amount of your payments that is greater than the Minimum 
Amount Due will be applied first to balances with the highest APR, and 
then  to  each  successive  balance  with  the  next  highest  APR,  until  the 
payment is exhausted. You agree to this.

 By sending a check for payment on your Account, you authorize us to initiate 
an Electronic Funds Transfer (EFT) from your bank according to the terms of 
the check. This means we will copy your check before we destroy it and use 
the account information on it to electronically debit your bank account for the 
amount of the check. The debit from your bank account will usually occur within 
24 hours and will be shown on your bank account statement from which your 
check was drawn on. You will not receive your original check back. If the EFT 
cannot be processed for technical reasons, you authorize us to process the 
copy in place of your original check. If the EFT cannot be completed because 
of  insufficient  funds,  we  may  try  to  make  the  transfer  up  to  2  times.  If  the 
EFT still cannot be completed because the EFT was derived from your check,  
this will be treated as if your payment check had been returned to the Bank 
as unpaid.

 Any conditional check, money order or any other instrument tendered with a 
restrictive endorsement or as a full satisfaction of a disputed debt must be 
sent  to  our  address  for  billing  error  notices  shown  on  each  Statement  and 
must conspicuously state on the face of that payment or in an accompanying 
letter that it is tendered for this purpose. If you make payment in any other 
way and we accept it, we will not have waived our right to collect any amount 
from you owed under this Agreement.

 In  addition  to  accepting  payments  by  mail,  we  may  permit  you  to  make 
payments by electronic means, including by telephone or Internet, subject to 
any terms we may impose on these alternative methods of payment, including 
charging a fee for such service of which we will inform you at that time. If you 
choose to pay by any of these means, you agree to pay this service fee.

5.  

6.  

7. 

 Minimum Payment. If your New Balance is $30 or less, your Minimum Payment 
will be the New Balance. Otherwise, it will be the greater of (i) $30; or (ii) equal to 
the total billed Interest Charges (excluding Balance Transfer Fees, Cash Advance 
Fees, Foreign Transaction Fees, and Cash Equivalent Transaction Fees), and any 
billed Late Payment Fees and 1% of the New Balance. Any amount past due and 
any amount over your Total Credit Limit or Cash Advance Limit may be added to 
the Minimum Payment. Your Minimum Payment, exclusive of Interest Charges, 
will be rounded to the nearest whole dollar. 

8.  

 The  Bank  may  change  your  minimum  Amount  Due  including  increasing  your 
Minimum Amount Due subject to applicable Law. 

 If  you  exercise  your  right  to  cancel  contained  in  a  change-in-terms 
notification,  the  Bank  may  increase  your  Minimum  Amount  Due.  The  Bank 
may  require  a  method  in  which  the  minimum  periodic  payment  includes  a 
percentage of the outstanding balance that is twice the percentage required 
before  the  increase  or  a  method  which  incorporates  an  amortization  period 
of not less than 5 years. The Bank may also choose a method that is no less 
beneficial to you than the other two methods previously described.

 Annual  Percentage  Rate.  We  calculate  the  Interest  Charge  on  Purchases, 
Balance  Transfers,  Cash  Advances,  and  Cash  Equivalent  Transactions 
(each,  a  Transaction  Type)  using  daily  periodic  rates  which  are  1/365th  of 
the corresponding Annual Percentage Rate. Your daily periodic rate and the 
corresponding  Annual  Percentage  Rate  for  each  Transaction  Type  (each,  a 
Standard  Rate)  are  shown  on  your  Pricing  Addendum  and  Statement.  Your 
Standard Rates may be either fixed or variable: your Pricing Addendum and 
Statement disclose whether you have fixed or variable Standard Rates. If your 
Standard Rates are variable, your Standard Rates may vary monthly and will 
be reset on the first day of each billing cycle by adding an index (Index) to 
a margin for each Transaction Type. The Index is determined monthly and it 
is  the  three  month  LIBOR  (London  Interbank  Offered  Rate)  published  in  the 
northeastern edition of The Wall Street Journal in its Money Rates table on the 
first day of the preceding month rounded up to the nearest one-quarter of a 
percentage point. If the first day of the preceding month is not a business day, 
the Bank will use the three month LIBOR published on the next business day. 
If more than one three month LIBOR is published in The Wall Street Journal 
Money Rates table, we will use the highest three month LIBOR. In the event 
that The Wall Street Journal ceases to be published or ceases or otherwise 
does not publish the three month LIBOR, we may use the three month LIBOR 
published in any other newspaper of general circulation, or we may substitute 
a  similar  Index  at  our  sole  option.  Your  margins  are  shown  on  your  Pricing 
Addendum.  If  your  Standard  Rates  are  variable,  your  Standard  Rates  will 
increase if the Index increases. Any increase in your Standard Rates will apply 
to  all  unpaid  Purchases,  Balance  Transfers  and  Cash  Advances  (regardless 
of the transaction date) and will increase the Interest Charge and your New 
Balance and may increase the Minimum Payment.

9.  

 Interest Charge. The Interest Charge consists of (a) the application of certain 
periodic  rates  to  a  Daily  Balance  (Periodic  Interest  Charges)  for  Purchases, 
Cash Advances and Balance Transfers (including current transactions) and (b) 
the Cash Advance Fees, Foreign Transaction Fees and Balance Transfer Fees 
(Transaction Fee Interest Charges), as applicable.

a)  

 Periodic Interest Charges. 

(i) 

(ii) 

 In  General.  We  calculate  the  Periodic  Interest  Charge  separately 
for  each  Transaction  Type  (Purchases,  Balance  Transfers,  Cash 
Advances,  and  Cash  Equivalent  Transactions)  by  determining  the 
Daily Balance for each Transaction Type each day, multiplying each 
Daily Balance by the applicable daily periodic rate and adding them 
together. If you have a promotional rate in effect, we calculate the 
Periodic Interest Charge for promotional rate transactions separately 
in the same manner for the respective Transaction Type to which the 
promotional rate applies.

 Determining the Daily Balance. We determine the Daily Balance for 
each Transaction Type by (i) taking the beginning balance each day, 
(ii) adding any new transactions (including any applicable fees and 
other charges) and other debits, (iii) subtracting payments and other 
credits, for the Transaction Type, (iv) making any other adjustments, 
and (v) adding accrued Interest Charges for that day. This gives us 
the Daily Balance. This method results in the daily compounding of 
Interest Charges. If any day’s Daily Balance is a credit balance, we 
will treat it as a balance equal to $0.00 when we calculate the Daily 
Balances for the billing cycle.

(iii)   Total Periodic Interest Charges. We add together the Periodic Interest 
Charges  for  each  Transaction  Type  to  determine  total  Periodic 
Interest Charges for that billing cycle.

 Transaction  Fee  Interest  Charges.  We  will  charge  you  the  following 
Transaction  Fee  Interest  Charges  (Transaction  Fees),  as  applicable: 
Balance Transfer Fees on Balance Transfers, Cash Advance Fees on Cash 
Advances, and the Foreign Transaction Fee on certain Cash Advances and 
Purchases. 

 Transaction Fees are Interest Charges.

 Total  Interest  Charges.  All  Transaction  Fee  Interest  Charges  charged 
to  your  Account  during  a  billing  cycle  plus  total  Periodic  Interest 
Charges  for  that  billing  cycle  equal  the  total  Interest  Charge  for  that 
billing  cycle.  There  will  be  a  $1.50  minimum  Periodic  INTEREST 
CHARGE  in  any  billing  cycle  in  which  a  Periodic  Interest  Charge  
is  due.  For  the  purpose  of  the  minimum  Periodic  Interest  Charge 
calculation, all Transaction Fee Interest Charges are not included.

 Periodic  Interest  Charges  on  the  Statement.  On  the  Statement,  you  will 
see the “Average Daily Balance” for each Transaction Type. The Average 
Daily Balance for each Transaction Type is determined by adding up all of 
the Daily Balances for that Transaction Type and dividing the total by the 
number of days in the billing cycle. In the case of transactions posted after 
the end of the previous billing cycle, adding up all of the Daily Balances 
for those Transaction Types and dividing by the number of days between 
the respective transaction dates and the end of the current billing cycle. 
If you multiply the Average Daily Balance for a Transaction Type by that 
Transaction  Type’s  daily  periodic  rate,  and  multiply  the  result  by  the 
number of days in the billing cycle, the total will approximate the Periodic 
Interest Charges for that Transaction Type attributable to the billing cycle, 
except for minor variations due to rounding.

 Additionally,  if  you  did  not  pay  the  New  Balance  from  a  previous  billing 
cycle in full, Interest Charges continue to accrue to your unpaid balance 
until the unpaid balance is paid in full. This means that you may still owe 
Interest Charges, even if you pay the entire New Balance indicated on the 
front  of  your  Statement  by  the  next  Statement  closing  date,  but  did  not 
do  so  for  the  previous  month.  Unpaid  Interest  Charges  are  added  to  the 
applicable Transaction Type of your Account. The Periodic Interest Charge 
may  be  referred  to  on  the  Statement  and  other  places  as  “interest”  or 
“finance charge.”

b) 

c)  

d) 

10.   When the Periodic Interest Charge Begins.

a) 

b) 

 Purchases.  Interest  Charges  for  Purchases  will  begin  to  accrue  on  the 
transaction date and will continue to accrue until payment in full is credited 
to your account. The transaction date for Purchases is the day you made 
the  Purchase  as  shown  on  a  Statement.  You  can  avoid  paying  Periodic 
Interest Charges on Purchases in any billing cycle if you always pay the 
entire New Balance on your current Statements by the Payment Due Date 
(the “grace period”). In addition, if you paid your previous balance in full 
by the Payment Due Date, you will not be charged any Periodic Interest 
Charges on any portion of new purchases when they are first billed on your 
current monthly statement if you make a payment during the month when 
first billed and we allocate such payment under the allocation scheme (see 
Section 6) to your new purchases. The Payment Due Date will be at least 
twenty-one (21) days from the Statement Date.

 Balance  Transfers  and  Cash  Advances.  There  is  no  grace  period  for 
Balance  Transfers  or  Cash  Advances,  unless  a  special  promotional 
offer applies. You will always pay a Periodic Interest Charge on Balance 
Transfers and Cash Advances from the transaction date to the date you 
pay the amount in full. This will be true even if you pay the entire New 
Balance  shown  on  your  Statement  by  the  Payment  Due  Date  for  every 
Statement.  The  transaction  date  for  Balance  Transfers  is  the  day  you 
made  the  Balance  Transfer  as  shown  on  a  Statement.  The  transaction 
date for Cash Advances and related Cash Advance Fees is the day you 
received the Cash Advance.

11.    Credit Balance. If your New Balance is a credit balance, we will refund the 
amount of the credit to you promptly, if you request us to do so in writing, or 
as required by law. If you have a credit balance that is less than $1,000 or such 
other amount as we may determine, you may be able to request a refund over 
the telephone. If you have a credit balance at the end of a billing cycle and 
you have Purchases, Balance Transfers or Cash Advances balances, we may 
transfer the credit balance to the other balances.

12. 

 Cards,  Balance  Transfer  Checks  and  Convenience  Checks.  Any  Cards, 
Balance Transfer Checks or Convenience Checks issued to you belong to us. You 
agree to sign each Card before you use it. You agree to return your Cards, Balance 
Transfer Checks and Convenience Checks to us at any time, if we ask you. When 
you present your Card, we, a merchant, or any other party acting on our behalf 
can retain your Card, without prior notice to you.

13.  Default.

a)  Default Defined.

If any one of the following events happen, you are in Default:

(i) 

(ii) 

(iii) 

(iv) 

 you fail to make a Minimum Payment by the Payment Due Date; 

 you exceed either your Cash Advance Limit or your Total Credit Limit;

 you gave us incomplete or false information to get your Account or 
when we requested additional information from you;

 you make or permit to be made any transaction that is illegal under 
any state or federal law;

(v) 

 you break any promise you made to us in this Agreement;

(vi) 

(vii) 

 you become delinquent on one or more accounts you have with us, 
which  in  our  determination  adversely  affects  your  ability  to  meet 
your obligations under this Agreement;

 you are not paying your debts as they become due or you become 
involved  in  bankruptcy,  insolvency,  foreclosure,  garnishment, 
repossession or similar proceedings;

(viii)   you make a payment that is returned or dishonored for any reason; or

(ix) 

 we  otherwise  reasonably  believe  you  won’t  keep  your  promises 
made in this Agreement or pay what you owe.

b)   Bank Remedies for Default.

(i) 

If you are in Default, we may do any of the following things:

•	

•	

•	

	The	Bank	may	reduce	your	Total	Credit	Limit	and/or	your	Cash	
Credit  Limit,  increase  your  Minimum  Payment,  close  your 
Account  or  suspend  or  terminate  credit  privileges.  If  the  Bank 
closes your Account, the Bank may cancel your privilege to make 
further  Purchases,  receive  Cash  Advances,  or  write  Balance 
Transfer Checks or Convenience Checks.

	If	you	are	in	Default,	you	understand	and	agree	that	a	negative	
report reflecting on your Account may be submitted to consumer 
reporting agencies.

	Apply	the	Penalty	Rate	to	all	Purchases,	Balance	Transfers	and	
Cash Advances that occur more than 14 days after we provide 
notice to you. 

•	

	If	Section	13(b)(i)	applies,	the	Penalty	Rate	will	apply	indefinitely.

(ii)   If we do not receive your Minimum Amount Due within 60 days after 

the Payment Due Date for such payment, the Bank may:

•	

•	

	Apply	the	Penalty	Rate	to	all	your	existing	balances	and	all	future	
Purchases, Balance Transfers and Cash Advances. 

	If	Section	13	(b)(ii)	applies	and	for	six	consecutive	billing	cycles	
following  the  cycle  in  which  the  Penalty  Rate  is  imposed,  you 
comply  with  all  the  terms  of  your  Agreement,  including,  but 
not  limited  to,  making  all  required  Minimum  Payments  by 
their  Payment  Due  Dates,  the  Bank  will  reinstate  your  Annual 
Percentage  Rate  on  Purchases,  Balance  Transfers  and  Cash 
Advances.

(iii)   Before  we  apply  a  Penalty  Rate,  we  will  provide  notice  to  you  as 
required by applicable law.  The notice will describe the Penalty Rate, 
its duration and which outstanding and/or future transaction to which 
the Penalty Rate will apply.

14.    Collection  Costs.  If  you  are  in  Default,  we  may  refer  your  Account  for 
collection or take any other actions permitted by this Agreement or applicable 
law.  If  we  do,  you  agree  to  pay  the  reasonable  fees  and  expenses  of  our 
collection  agency  or  other  person  collecting  your  Account,  as  permitted  by 
law.  We  may  also  sue  you  to  collect  the  amount  due.  If  we  do  that,  you 
agree to pay all court costs and expenses of collection, including reasonable 
attorneys’ fees as allowed by law.

15. 

 Account Fees. You agree to pay the following Account Fees, as applicable. 
Each  of  the  Account  Fees,  except  Cash  Advance  Fees,  are  treated  as 
Purchases when charged to your Account. Cash Advance Fees are treated as 
Cash Advances when charged to your Account.

a)  Transaction Fees.

(i) 

 Cash  Advance  Fee.  For  each  Cash  Advance,  we  will  charge  your 
Account a fee (Cash Advance Fee) up to three percent (3%) of the 
U.S. Dollar amount of the Cash Advance, but not less than a minimum 
Cash  Advance  Fee  of  $10.  This  fee  is  an  INTEREST  CHARGE.  We 
charge Cash Advance Fees in addition to Periodic Interest Charges. 

(ii)   Foreign  Transaction  Fee.  When  you  use  your  Card  in  another  country 
to  obtain  cash  or  to  purchase  goods  or  services,  we  will  charge  your 
Account a Foreign Transaction Fee equal to the greater of (i) $1.50 or 
(ii)  our Issuer Fee of two percent (2%) of the U.S. Dollar amount of the 
transaction, plus a Card Association Fee; (a) For Visa® Card transactions 

219668WL_M411_5_Prt10.indd   1

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What Will Happen After We Receive Your Letter

When we receive your letter, we must do two things:

1. 

2. 

 Within 30 days of receiving your letter, we must tell you that we received 
your letter. We will also tell you if we have already corrected the error.

 Within 90 days of receiving your letter, we must either correct the error 
or explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:

- 

- 

- 

- 

 We  cannot  try  to  collect  the  amount  in  question,  or  report  you  as 
delinquent on that amount.

 The  charge  in  question  may  remain  on  your  statement,  and  we  may 
continue to charge you interest on that amount.

 While you do not have to pay the amount in question, you are responsible 
for the remainder of your balance.

 We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:

- 

- 

 If we made a mistake: You will not have to pay the amount in question or 
any interest or other fees related to that amount.

 If we do not believe there was a mistake: You will have to pay the amount 
in question, along with applicable interest and fees. We will send you a 
statement of the amount you owe and the date payment is due. We may 
then report you as delinquent if you do not pay the amount we think you 
owe.

 If  you  receive  our  explanation  but  still  believe  your  bill  is  wrong,  you  must 
write  to  us  within  10  days  telling  us  that  you  still  refuse  to  pay.  If  you  do 
so,  we  cannot  report  you  as  delinquent  without  also  reporting  that  you  are 
questioning  your  bill.  We  must  tell  you  the  name  of  anyone  to  whom  we 
reported you as delinquent, and we must let those organizations know when 
the matter has been settled between us. If we do not follow all of the rules 
above, you do not have to pay the first $50 of the amount you question even 
if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

 If you are dissatisfied with the goods or services that you have purchased with 
your credit card, and you have tried in good faith to correct the problem with 
the merchant, you may have the right not to pay the remaining amount due 
on the purchase.

 To use this right, all of the following must be true:

1. 

 The purchase must have been made in your home state or within 100 
miles  of  your  current  mailing  address,  and  the  purchase  price  must 
have been more than $50. (Note: Neither of these are necessary if your 
purchase was based on an advertisement we mailed to you, or if we own 
the company that sold you the goods or services.)

2. 

 You must have used your credit card for the purchase. Purchases made 
with  cash  advances  from  an  ATM  or  with  a  check  that  accesses  your 
credit card account do not qualify.

3. 

 You must not yet have fully paid for the purchase. 

 If  all  of  the  criteria  above  are  met  and  you  are  still  dissatisfied  with  the 
purchase, contact us in writing at: Credit Card Services – Disputes, P.O. Box 
7092, Bridgeport, CT 06601-3211.

 While  we  investigate,  the  same  rules  apply  to  the  disputed  amount  as 
discussed  above.  After  we  finish  our  investigation,  we  will  tell  you  our 
decision. At that point, if we think you owe an amount and you do not pay, we 
may report you as delinquent.

in  another  country,  we  will  charge  your  Account  a  Card  Association 
Fee of one percent (1%) of the U.S. Dollar amount of the transaction; 
(b)  for  MasterCard  transactions  in  another  country  that  are  made  in 
U.S.  Dollars,  we  will  charge  your  Account  a  Card  Association  Fee  of 
eight-tenths of one percent (0.8%) of the U.S. Dollar amount of the 
transaction; or (c) for MasterCard transactions in a currency other than 
U.S. Dollars, we will charge your Account a Card Association Fee of one 
percent (1%). The Foreign Transaction Fee is an INTEREST CHARGE. 

(iii)   Balance Transfer Fee. Unless a special promotional offer or other offer 
applies, we will charge your Account a Balance Transfer Fee for each 
Balance Transfer in an amount up to four percent (4%) of the U.S. 
Dollar amount of the Balance Transfer, but not less than a minimum 
Balance Transfer Fee of $10. This fee is an INTEREST CHARGE. We 
charge Balance Transfer Fees in addition to Periodic Interest Charges. 

 (iv)   Cash  Equivalent  Transaction  Fee.  Cash  Equivalent  Transactions  are 
those  transactions  performed  using  a  merchant  or  service  provider 
that  Visa  or  MasterCard  identifies  as  a  seller  of  travelers  checks, 
foreign currency, money orders,  wire transfers, lottery tickets, funds 
used  for  wagers  or  gambling,  or  similar  products  or  services.  For 
Cash  Equivalent  Transactions,  we  will  charge  your  Account  a  Cash 
Equivalent Transaction Fee equal to the greater of five percent (5%) of 
the Cash Equivalent amount or $20. This fee is an INTEREST CHARGE. 
We  charge  Cash  Equivalent  Transaction  Fees  in  addition  to  Periodic 
Interest Charges.

b)  Other Account Fees.

(i) 

 Annual  Membership  Fee.  Please  refer  to  your  Pricing  Addendum  to 
determine if an Annual Membership Fee applies to your Account.

(ii)   Card Replacement Fee. If we replace a stolen, lost or damaged Card, 
we may charge your Account a Card Replacement Fee of $10. We 
may charge additional fees for expedited or overseas delivery of your 
replacement Card.

(iii)   Late  Payment  Fee.  We  may  charge  your  Account  a  Late  Payment 
Fee if we do not receive your Minimum Payment by the Payment Due 
Date. Your Late Payment Fee is $25 for the first occurrence and up to 
$35 for additional occurrences during the next six billing cycles. In no 
event will your Late Payment Fee exceed the Minimum Payment. No 
late fee will be assessed if your Minimum Payment is less than $30.

(iv)   Copy Fee. We may charge your Account a Copy Fee of $5 for each 
page of photocopy of any sales slip or other record of your Account 
plus $30 per hour for the time it takes our employees or agents to 
make the copies, to the extent permitted by law.

(v) 

 Stop  Payment  Fee.  We  may  charge  your  Account  a  Stop  Payment 
Fee of $29 when you request that we stop payment of a check you 
have requested under Section 4 of this Agreement (including Balance 
Transfer  Checks  and  Convenience  Checks).  You  may  make  a  stop 
payment request by calling us TOLL FREE at 1-800-426-1114 or by 
writing to: Credit Card Services – Customer Service, P.O. Box 7092, 
Bridgeport, CT 06601. We will accept a stop payment order only if we 
have reasonable time to act on the order before we pay the item or 
become legally obligated to do so.

 Foreign Transaction/Currency Conversion. If you use your Card or Account 
in  another  country  to  obtain  cash  or  to  purchase  goods  or  services  in  a 
currency  other  than  U.S.  Dollars,  MasterCard  or  Visa  (whichever  applies) 
will convert the amount of the charge in foreign currency into a U.S. Dollar 
amount. To make this conversion, MasterCard or Visa will use the procedure 
set forth in their respective operating rules. MasterCard and Visa may change 
the procedures from time to time at their discretion. Those rules provide that 
MasterCard or Visa may make the conversion to U.S. Dollars using either a 
(a) government-mandated rate or (b) rate selected by Visa or MasterCard as 
applicable, from a range of rates available in wholesale currency markets. In 
either case, the rate used will be the rate in effect on the applicable central 
processing date Visa or MasterCard as applicable, processes the transaction, 
increased by the Foreign Transaction Fee (Issuer Fee and the Card Association 
Fee set forth in Section 15(a)(ii) as applicable). The currency conversion rate 
in effect on the processing date may differ from the rate in effect on the date 
of  your  transaction.  You  agree  to  accept  and  pay  the  U.S.  Dollar  amount 
converted from a foreign currency as provided in this Section. 

 For  Visa  Card  transactions,  if  a  credit  is  subsequently  given  for  a  transaction, 
Visa will use the currency conversion procedure described above. The currency 
conversion rate in effect on the original transaction date may differ from the rate 
in  effect  on  the  date  the  transaction  credit  was  issued.  We  will  deduct  three 
percent (3%) (the Issuer Fee and the Card Association Fee as described above in 
Section 15(a)(ii)) of the transaction from this amount. This means that the amount 
of the credit may be different from the amount that was originally charged to your 
Account for the transaction.

 For  MasterCard  Card  transactions,  if  a  credit  is  subsequently  given  for  a 
transaction, MasterCard will use the currency conversion procedure described 
above. The currency conversion rate on the original transaction date may differ 
from the rate in effect on the date the transaction credit was issued. We will 
deduct the Card Association Fee and the Issuer Fee described above in Section 
15(a)(ii) from this amount. This means that the amount of the credit may be 
different from the amount that was originally charged to your Account for the 
transaction.

16. 

17.    Changing Terms of Agreement. We may change terms of this Agreement at 
any time. If required by applicable law, we will provide notice of the change 
to you before the effective date of the change.

18.    Notices. You promise to notify us promptly of any change in your address. We 
will send Statements and notices to your last known address. If there are two 
or more persons obligated under this Agreement, we can send Statements and 
notices to any one of these persons.

19.    Lost or Stolen Cards/Unauthorized Use. You will not be liable for the use of 
your Card that occurs after the loss, theft or unauthorized use of your Card, 
provided that you notify us of such loss, theft or possible unauthorized  use 
within  a  reasonable  period  of  time  after  you  knew  or  should  have  known 
of  such  loss,  theft  or  possible  unauthorized  use.  To  report  loss,  theft  or 
unauthorized  use  call  TOLL  FREE  1-800-443-0164.  If  you  fail  to  notify  us 
within a reasonable period of time after such loss, theft or unauthorized use, 
your liability will not exceed $50.

20.    Applicable Law. This Agreement and the use of your Account are governed by, 
and interpreted under, federal law (including but not limited to the laws, rules 
and  regulations  applicable  to  national  banks),  the  United  States  Arbitration 
Act and, to the extent not governed or preempted by federal law, Connecticut 
law, applicable to contracts made and to be performed in Connecticut without 
reference  to  principles  of  conflict  of  laws.  The  legality,  enforceability  and 
interpretation  of  this  Agreement  and  the  amounts  contracted  for,  charged 
and received under this Agreement will be governed by such laws. We accept 
this  Agreement  in  Connecticut.  Decisions  about  granting  credit  to  you  and 
all credit extended under this Agreement are made by us from Connecticut. 
Federal and Connecticut law also apply to any controversy, claim or dispute 
arising from or relating in any way to the subject matter of this Agreement 
or your Account, including statutory, equitable and tort claims. If any part of 
this Agreement becomes invalid under applicable law, the remainder of this 
Agreement will remain valid and in effect. If your Account is subject to a law 
setting maximum loan, rates, fees or charges which is finally interpreted so 
that the charges on your Account would exceed permissible limits, then any 
such charge will be reduced (including retroactively) to permitted limit and any 
amounts collected from you exceeding those limits will be refunded to you.

21.    Delayed Enforcement. We can delay enforcing any of our rights under this 

Agreement without losing any of them.

22.    Assignment. We may at any time, and without notice to you, sell, assign or 
transfer your Account, any amount due on your Account, this Agreement or 
our rights and obligations under your Account or this Agreement to any person 
or entity. The person or entity to whom we make any such sale, assignment 
or transfer is entitled to all of our rights and subject to all of our obligations 
under this Agreement, to the extent sold, assigned or transferred.

23.    Cancellation. Even if you are not in Default, we may at any time (a) reduce 
your  Total  Credit  Limit  and  Cash  Advance  Limit,  (b)  close  your  Account,  (c) 
cancel  or  suspend  your  privileges  to  make  further  Purchases  and  Balance 
Transfers  or  obtain  Cash  Advances,  or  (d)  cancel  or  suspend  any  Account 
privileges or benefits. We can also reissue a different Card to you at any time.

 When your Account is closed, you must contact anyone authorized to charge 
transactions to your Account, such as Internet service providers, health clubs 
or  insurance  companies.  These  transactions  may  continue  to  be  charged 
to  your  Account  until  you  change  the  billing.  Also,  if  we  believe  you  have 
authorized a transaction or are attempting to use your Account after you have 
requested to close the Account, we may allow the transaction to be charged 
to your Account and you will be responsible for payment under the terms of 
this Agreement.

 If you open a Joint Account, any one of you who is a Joint Account holder may 
close your Account at any time by (i) sending a written request to close your 
Account signed by that person to: Credit Card Services – Customer Service, 
P.O.  Box  7092,  Bridgeport,  CT  06601  or  (ii)  calling  TOLL  FREE  1-800-426-
1114.  We  may  immediately  close  your  Account  after  we  receive  such  a 
request without giving notice to the other Joint Account holders. You agree 
you will not hold us responsible for any costs, damages or inconvenience you 
suffer as a result of the closing of your Account by any Joint Account holder. 

 If  you  or  any  Joint  Account  holder  closes  your  Account  or  if  we  close  your 
Account, you may not make any further Purchases and Balance Transfers or 
obtain Cash Advances. If you use your Account and we either by mistake or 
otherwise extend credit to you after your Account has been closed, you remain 
responsible  for  paying  those  charges.  If  we,  you,  or  a  Joint  Account  holder 
closes  your  Account,  we  may,  at  our  option,  require  you  to  pay  the  entire 
Balance of your Account at once or permit you to pay the Balance in monthly 
payments as provided in this Agreement or otherwise as we determine. We 
will  not  charge  your  Account  an  Annual  Membership  Fee  after  it  is  closed. 
Other  Account  Fees  such  as  a  Late  Payment  Fee  will  apply,  as  applicable. 
If  any  Joint  Account  holder  decides  to  close  your  Account  after  the  Annual 
Membership Fee is billed, we will remove the fee from your Account provided 
your  Account  is  closed  within  30  days  after  we  mailed  your  Statement  on 
which the fee was charged to your Account. You may pay any Balance due on 
your Account in full at any time.

24.    Questions. Write to: Credit Card Services – Customer Service, P.O. Box 7092, 
Bridgeport,  CT  06601  or  call  TOLL  FREE  1-800-426-1114  if  you  have  any 
questions  about  your  Account  or  this  Agreement.  A  telephone  call  will  not 
preserve your rights under federal law.

25.    Force Majeure. Except as otherwise required by applicable law, we are not 
responsible and will incur no liability to you for any failure, error, malfunction 
or  any  delay  in  carrying  out  any  of  our  obligations  under  this  Agreement  if 
any such failure, error, malfunction or delay results from causes beyond our 
reasonable control.

26.    Credit Reporting Notice, Messages and Liability. We may report information 
about your Account to credit bureaus. Late payments, missed payments, or 
other  defaults  on  your  Account  may  be  reflected  in  your  credit  report.  You 
authorize  us  to  collect  information  about  you  including  credit  reports  from 
consumer  reporting  agencies.  If  you  believe  we  have  furnished  inaccurate 
or  incomplete  information  about  you  or  your  Account  to  a  credit  reporting 
agency, write to us at: Disputes, P.O. Box 7092, Bridgeport, CT 06601. Please 
include your name, address, home phone number and Account number, and 
explain  what  you  believe  is  inaccurate  or  incomplete.  You  agree  to  accept 
calls or text messages from us, or anyone acting on our behalf, to any number 
you provide or to any number at which we reasonably believe that we may 
contact you (including calls and text messages to mobile, cellular and similar 
devices). You agree that the calls may be monitored and/or recorded or may 
use autodialing and/or recorded messages. You agree that calls concerning 
your Account are not unsolicited. You also agree to receive emails from us to 
any address where we reasonably believe that we may contact you. We are 
not liable for any refusal to honor your Account. This can include a refusal to 
honor your Card or Account or any check written on any transaction on your 
Account.  We  are  not  liable  for  any  retention  of  your  Card  by  us,  any  other 
financial institution, or any provider of goods or services.

 We  cannot  ensure  against  unauthorized  inquiries  about  or  access  to  your 
Account or Account information. You agree that so long as we are complying 
with applicable law and regulation that we will not be responsible or liable for 
the release of information to anyone who has gained access to your Account 
or Account information.

27.    Your Billing Rights: Keep this Document for Future Use

 This notice tells you about your rights and our responsibilities under the 
Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement

 If  you  think  there  is  an  error  on  your  statement,  write  to  us  at:  Credit  Card 
Services – Disputes, P.O. Box 7092, Bridgeport, CT 06601-3211

In your letter give us the following information:

- 

- 

- 

Account information: Your name and account number.

Dollar amount: The dollar amount of the suspected error.

 Description  of  problem:  If  you  think  there  is  an  error  on  your  bill, 
describe  what  you  believe  is  wrong  and  why  you  believe  it  is  
a mistake.

You must contact us:

-  Within 60 days after the error appeared on your statement.

- 

 At least 3 business days before an automated payment is scheduled, if 
you want to stop payment on the amount you think is wrong.

 You must notify us of any potential errors in writing. You may call us, but if you 
do we are not required to investigate any potential errors and you may have to 
pay the amount in question.

219668WL_M411_5_Prt10.indd   2

Platinum CHA (L) - 06/12

5/1/12   3:55 PM

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
INTEREST RATES AND INTEREST CHARGES 

Annual Percentage Rate (APR) for 
Purchases 

APR for Balance Transfers 

APR for Cash Advances 

Penalty APR and When It Applies 

Paying Interest  

Minimum Interest Charge 

For Credit Card Tips from  
the Consumer Financial  
Protection Bureau 

Annual Fee 
Transaction Fees 
• Balance Transfer 

• Cash Advance 

• Foreign Transaction 

Penalty Fees 
• Late Payment 
• Returned Payment 
• Over-the-Credit Limit 

13.99% to 18.99%. This APR will be based on your 
creditworthiness and will vary with the market based on 
LIBOR.* 
Introductory APRs with varying durations may be available on 
some accounts. 
13.99% to 18.99%. This APR will be based on your 
creditworthiness and will vary with the market based on 
LIBOR.* 
Introductory APRs with varying durations may be available on 
some accounts. 
21.99%.  
This APR will vary with the market based on LIBOR.* 
Up to 29.99%. 
This APR may be applied to your account if you: 
(1) Fail to make the minimum payment by the payment due 
date; 
(2) Exceed your Cash Advance Limit or your Total Credit Limit; 
(3) Provide false information to us; 
(4) Use the Account for an illegal transaction; 
(5) Do not pay debts (including other accounts with us) when 
due; 
(6) Make a payment that is returned or dishonored, or; 
(7) Fail to keep a promise under the agreement or we believe 
you will not keep a promise, including making payments. 
How Long Will the Penalty APR Apply? If your APRs are 
increased due to any default (as described above), the Penalty 
APR will apply indefinitely. 
Your due date is at least 21 days after the close of each billing 
cycle. We will not charge you interest on purchases if you pay 
your entire balance by the due date of each month. You will 
pay interest on Cash Advances, Balance Transfers and 
Convenience Checks from the transaction date. 
If you are charged interest, the charge will be no less than 
$1.50. 
To learn more about factors to consider when applying for 
or using a credit card, visit the website of the Consumer 
Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore. 

FEES 

None 

Either $10 or up to 4% of the amount of each transfer, 
whichever is greater. 

Cash Loans, ATM Loans, and Convenience Checks ; Either 
$10 or up to 3% of the amount of each advance, whichever is 
greater.  

Cash Equivalent Transactions; Either $20 or 5% of the amount 
of each advance, whichever is greater. 

Either $1.50 or 3% of the U.S. dollar amount of each 
transaction, whichever is greater. 

Up to $35 
None 
None 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
How We Will Calculate Your Balance: We use a method called “average daily balances (including new purchases).” See Cardholder 
Agreement for more details. 

Loss of Introductory Rate: We may end your introductory APR and apply the Penalty APR if any event included in the description of above 
Penalty Rate applies. 

* Your APR for Purchases and Balance Transfers may vary monthly and will be reset on the first day of each billing cycle by adding the Index 
to a margin of 13.74-18.74 percentage points. The APR for Cash Advances is determined monthly by adding the Index to a margin of 21.74 
percentage points. The Index is determined monthly and it is the three month LIBOR (London Interbank Offered Rate) published in the 
northeastern edition of The Wall Street Journal in its Money Rates table on the first day of the preceding month rounded up to the nearest 
one-quarter of a percentage point. If the first day of the preceding month is not a business day, the Bank will use the three month LIBOR 
published on the next business day. 

The information about the costs of the card described in this application is accurate as of March 31, 2014. This information may have 
changed after that date. To find out what may have changed, call us toll-free at 1-800-426-1114 or write us at Credit Card Services, P.O. Box 
7092, Bridgeport, Connecticut 06601-7092.