M-130970

OPORTUNﬁ CASH BACK VISAﬁ CREDIT CARD   
TERMS AND CONDITIONS 

These  terms  and  conditions  supplement  your  Oportun  Visa  Credit  Cardholder  Agreement  (<Cardholder  Agreement=)  and 
describe how the Oportun Cash Back Card program works. Subject to the terms below, you will earn Cash Back based on your 
Purchase and Payment activity. By using your Card, you agree to these terms and conditions. Any words or phrases used herein 
and not otherwise defined will have the meaning specified in the Glossary section of your Cardholder Agreement.  We retain 
the right to determine your eligibility and your right to continue to participate in the Cash Back program.  Our decisions are 
final.  

 Earning Your Cash Back.  

   Purchases: You will earn an amount equal to 1% of Purchases when  you, or an Authorized User, use the Card to 
make Purchases, less any credits, returns and adjustments. For example, for every $1000.00 of Purchases you make, 
you will earn $10.00 in Cash Back. 

       Payments: You will earn 0.5% of Payments you make on your Account. For example, for every $1000.00 in Payments 

you make, you will earn $5.00 in Cash Back. 

        You will earn  Cash Back so long as your Account is open and in good standing and not subject to a dispute. For 
example, you will no longer earn Cash Back if your account is voluntarily or involuntarily closed, even if you are still 
paying off a balance. You will not earn Cash Back while your Account is in a delinquency or default status.  

     You will not earn Cash Back on balance transfers, cash advances or cash-like transactions such as travelers checks, 
money  orders,  or  wire  transfers.  You  will  not  earn  Cash  Back  for  unauthorized  or  fraudulent  transactions  or  for 
transactions we decline, such as lottery and gambling. 

     Your Cash Back will be calculated at the close of each Billing Cycle and payments made on your Account will not 

reduce the amount of Cash Back earned.  

Applying Your Cash Back  

   Statement Credit: Qualifying Cash Back amounts will be automatically applied as a credit on your next Billing Cycle 
Statement once you have accumulated at least $10.00 in Cash Back and credits apply only in increments of $10.00. 
For example, if in a Billing Cycle you earn less than $10.00 in  Cash Back, you will not receive a Statement credit 
until you have accumulated at least $10.00 in Cash Back. If you earn more than $10.00 in Cash Back but not evenly 
divided by ten, such  as $13.00 in Cash Back, you will receive a Statement credit of $10.00; the $3.00 Cash Back 
balance will roll forward and may be applied on a future Statement once you have earned $10.00 in Cash Back.  
      Cash Back will be applied so long as your account is open and in good standing and not subject to a dispute. However, 
qualifying Cash Back earned while your Account is in good standing will be applied to your next Statement, even if 
your Account subsequently becomes delinquent.  

   Account Closure: If you close your Account, or we close or suspend your Account other than for fraud, your earned 
Cash Back will be applied on your next Statement , even if your earned Cash Back is less than $10.00 or in an amount 
not evenly divided by ten. For example, if you have earned $3.00 in Cash Back (less than a $10.00 increment) at the 
time you close your Account, this amount will be credited to your balance on your next Statement. 

   Adjustments: We will reverse Cash Back credits if there are adjustments to your Account after a Cash Back credit 
has been applied.  For example, if we applied a Cash Back credit for a purchase that was later returned, we will reverse 
the Cash Back credit that was applied to your Account.   

    Minimum  Payments:  Statement  credits  will  reduce  your  Account  balance  but  cannot  be  applied  toward  your 
Minimum Payment.  You must continue to pay the Minimum Payment regardless of whether Cash Back applies or 
not.   

   Cash Back credits are not your property and are not transferable in any manner, under any circumstances and have 

no cash value until they are applied to your Account. 

        We  reserve  the  right  to  correct  the  amount  of  Cash  Back  applied,  without  notice  to  you,  if  there  has  been  any 
calculation  or  processing  error.    Any  error  as  to  the  Cash  Back  program  is  not  a  billing  error  as  defined  in  the 
Cardholder Agreement.   

Other Important Information 

   Changes: We may make changes to the Cash Back program and these terms and conditions at any time. We will try to 

provide you 45 days’ advance notice of material changes. 

        Tax  Liability:  You  are  responsible  for  any  tax  liability  resulting  from  the  application  of  Cash  Back.  If  you  have 

questions, consult your tax advisor.   

   Termination:  We may suspend or terminate the Cash Back program at  any time.  In the event of termination,  no 
further Cash Back will be earned and we will provide you a credit on your next Statement for any earned Cash Back 
to the date of program termination.   

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WebBank 
Oportun® Visa® Credit Card Account 
 Disclosure and Pricing 
Information 

Interest Rates and Interest Charges 
Annual Percentage 
Rate (APR) for 
Purchases and Cash 
Advances 

From 24.90% to 29.90% 
Your APR will vary with the market based on 
the Prime Rate.*

Paying Interest 

Your due date is at least 25 days after the close of 
each Billing Cycle. We will not charge you interest 
on Purchases if you pay your entire balance by the 
due date each month. We will begin charging 
interest on Cash Advances on the transaction date. 

Minimum Interest 
Charge 

If you are charged interest, the charge will be no 
less than $1.00. 

For Credit Card Tips 
from the Consumer 
Financial Protection 
Bureau 

To learn more about factors to consider when 
applying for or using a credit card, visit the 
website of the Consumer Financial Protection 
Bureau at 
http://www.consumerfinance.gov/learnmore. 

Fees 
Annual Fee 
Transaction Fees  

$0–$49

Cash Advance 

The greater of $10 or 3% of transaction amount 

Foreign Transaction 

None 

Penalty Fees 

• Late Payment

Up to $35.00 

• Returned Payment

Up to $35.00 

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How We Calculate Your Balance. We use a method  called  <average daily  balance (including new transactions).= For additional 
information, see the <Interest Charges= section of the Agreement. 

Billing Rights. Information on your rights to dispute transactions and how to exercise those rights is provided in the <Your Billing 
Rights= section of this Agreement. 

Prime Rate.  Variable APRs are based on the Prime Rate. The  APR for Purchases and  Cash Advances may vary and will be 
determined by adding 21.65% - 26.65% to the highest U.S. Prime Rate appearing in the <Money Rates= section of any edition of 
The Wall Street Journal published on the 25th day of each month If publication is not made on that day, then the Prime Rate on 
the next business day will be used.  If the Prime Rate changes, the new rate will take effect beginning with billing cycles that end 
on  or  after  the  first  day  of  the  month  after  the  month  in  which  the  Prime  Rate  changed.    The  new  rate  will  be  applied  to  all 
balances  on  the  Account.  The  APR  for  all  balances  is  21.65%  -  26.65%  plus  3.25%  as  of  11/01/2020  currently 
24.90%  -  29.90% (corresponding daily periodic rate from 0.06822% to  0.08192%).  The APR may increase or decrease each 
month if the Prime Rate changes.  If the APR increases, you will pay a higher interest charge and may pay a higher minimum 
payment.  The Prime Rate is simply an index and is not the lowest interest rate available. 

ARBITRATION 

Unless you are a Military Lending Act Covered Borrower (as defined in Section 40), the WebBank Oportun 
Visa Credit Card Cardholder Agreement contains an Arbitration Provision. The Arbitration Provision is 
contained in Section 41. Please read the Arbitration Provision carefully. Unless you send us the rejection 
notice described in the Arbitration Provision, the Arbitration Provision will apply to you. 

Important Information About Credit Reporting 
We may  report  information  about  your  Account  to  credit 
bureaus.  Late payments, missed payments, or other defaults 
on your Account may be reflected in your credit report. 

interest of your marriage and your family. If the credit card  

for which you are applying is granted, you will notify the  
Bank if you have a spouse who needs to receive notification that 
credit has been extended to you. 

State Specific Information 

NOTICE FOR CALIFORNIA RESIDENTS: Applicants 
may, after credit approval, use the credit card account up to 
its credit limit and be liable for amounts extended under the 
plan  to  any  joint  applicant.  If  you  are  married,  you  may 
apply for credit in your own name. 

NOTICE  FOR  NEW  YORK  AND  VERMONT 
RESIDENTS: WebBank may obtain at any time your credit 
reports, for any legitimate purpose associated with the account 
or the application or request for an account, including but not 
limited  to  reviewing,  modifying,  renewing  and  collecting  on 
your account. On your request, you will be informed if such a 
report  was  ordered.  If  so,  you  will  be  given  the  name  and 
address of the consumer reporting agency furnishing the report. 

NOTICE  FOR  NEW  YORK  RESIDENTS:  New  York 
residents  may  contact  the  New  York  State  Department  of 
Financial Services by telephone or visit its website for free 
information on comparative credit card rates, fees and grace 
periods. New York State Department of Financial Services: 
1-877-226-5697 or http://www.dfs.ny.gov. 

NOTICE  FOR  OHIO  RESIDENTS:  Ohio 
anti-
discrimination  laws  require  creditors  to  make  credit  equally 
available to all creditworthy customers and that credit reporting 
agencies maintain separate credit histories on individuals upon 
request.  The  Ohio Civil Rights Commission  administers these 
laws. 

NOTICE FOR MARRIED WISCONSIN RESIDENTS: 
No provision of any marital agreement, unilateral statement, 
or  court  order  applying  to  marital  property  will  adversely 
affect a creditor’s interests unless prior to the time credit is 
granted,  the  creditor  is  furnished  with  a  copy  of  the 
agreement,  statement  or  court  order,  or  has  actual 
knowledge  of  the  provision.    If  you  are  married,  by 
submitting your credit card application you are confirming 
that  this  credit  card  obligation  is  being  incurred  in  the 

All  credit  is  granted  and  accounts  are  owned  by  WebBank, 
Member FDIC. 

Oportun Visa Credit Card Cardholder Agreement 

WebBank 

Section 1.  Credit Card Cardholder Agreement. 
This  WebBank  Oportun  Visa Credit  Card  Cardholder  Agreement 
(<Agreement=)  is  between  you  and  WebBank,  a  Utah-chartered, 
FDIC insured bank having its principal office in Salt Lake City, UT, 
and  governs  your  credit  card  account  (<Account=). There  are two 
parts  to  this  Agreement:  WebBank  Oportun  Visa Credit  Card 
Account  Important  Disclosure  and  Pricing  Information  and  the 
WebBank Oportun Cardholder Agreement. WebBank will open an 
Account  and  issue  a  Card(s)  that  may  be  used  on  the    VISA® 
network  for  transactions  for  Purchases  and  Cash  Advances  at 
merchants,  financial  institutions,  and  automatic  teller  machines 
accepting the Card.    By using your Card, you agree to the terms of 
the Agreement with WebBank including any changes, amendments 
or supplements to it. 

Section 2.  Definitions. 
The  meanings  of  the  capitalized  terms  used  in  the Agreement 
appear in the <Glossary= (Section 39 of this Agreement). 

As used here, <you= and <your= mean each applicant and co-applicant 
approved on  the  Account; any  person  responsible for  paying the 
Account;  any  Authorized  User;  and  any  person  responsible  for 
complying  with 
this  Agreement.  <We,=  <us,=  <our,=  and 
<WebBank= mean WebBank. 

Section 3.  Account Documents. 
The following documents govern your Account with us: 

1. this Agreement;
2. all Statements;
3. any Privacy Notices;
4. all disclosures and materials provided to you before or when 
you opened your Account;
5. any other documents and disclosures relating to your 
Account; and 

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6. any future changes we make to any of the above. 

Please read all of these carefully and keep them for future 
reference. 

Section 4.  Account Information. 
We need information about you to approve and manage your 
Account.  This  includes  the  information  requested  on  your 
application.  You  agree  to  tell  us  when  this  information 
changes  and  respond  to  our  requests  for  information  or 
additional  documents  to  verify  any  information.  We  may 
restrict  or  close  your  Account  if  we  cannot  verify  your 
information, or if you do not provide it as requested. 

Section 5.  Use and Sharing of Information About You. 
When you applied for an Account, you gave us, Oportun Inc 
(<Oportun=)  and  our/their  affiliates  information  about 
yourself that we  could share with each other.  Oportun and 
its affiliates will use the information in connection with the 
credit program and for things like creating and updating its 
records and offering you special benefits, and other products 
and services. More information about how we use and share 
information  is  set  forth  in  the  Privacy  Notices  for  your 
Account. 

Section 6.  Credit Limits. 
When you open your Account, we will tell you your credit 
limit. This will also appear on your Statement. We may also 
refer to your credit limit as your credit line. 

You are  responsible  for  keeping  track  of  your  balance  and 
your  available  credit.  You must  manage  your  Account  to 
remain  below  your  credit limit. We may honor transactions 
above your credit limit, but if we do  these  transactions  will 
not increase your credit limit. You are responsible for paying 
for any transaction you make above your credit limit upon 
demand by us. 

We  may also increase, decrease, restrict or cancel your credit 
limit at any time in  accordance with applicable  law.  This 
will not affect your obligation to pay us for any balance and 
other amounts due under this Agreement. 

take  reasonable  steps 

Section 7.  Using Your Account. 
1.  This  Agreement  applies,  whether  or  not  you  use  your 
Card or Account.  It will continue to apply  even  after your 
Account is closed, as long as you have a balance. 
2. Your use of the Card constitutes your acceptance of this 
Agreement. 
3. You must sign the Card immediately when you receive it. 
4. You must return the Card to us or destroy it if we ask you 
to. 
5.  You  must 
unauthorized use of your Card and Account. 
6. We may decline to authorize a transaction for any reason. 
This may occur even if the transaction would not cause you 
to go over your credit limit or your Account is not in default. 
7. We are not responsible for any losses you incur if we do 
not authorize a transaction. 
8. We are not responsible for any losses you incur if anyone 
refuses to accept your Card for any reason. 
9. You must not use, or try to use, the Card for any illegal 
activity. You are responsible for any charges if you do. 
10. We are not liable for any losses that may result when our 
services are unavailable due to reasons beyond our control.  

to  prevent 

the 

Section 8.  Account Transactions. 
You  and  any  Authorized  User,  if  allowed,  may  use  your 
Account and Cards to make Purchases of goods or services  

at  merchants  where  the  Card  is  accepted  and  to  obtain  Cash 
Advances at participating financial institutions. Each  
Purchase  and  Cash  Advance  will  reduce  the  available  credit 
under your credit limit until it is repaid.  The total cash advance 
balance is limited to the greater of 30% of your  credit limit or 
$150.  Cash  Advances  cannot  exceed 1 transaction per day, as 
applicable.  You promise to pay us when due the total amount of 
all Purchases and Cash Advances as well as all interest and Fees 
and other charges billed to your Account.   

Section 9.  Foreign Transactions.    
If you make a transaction that settles in a currency other than US 
dollars,  the  Card  Association  (Visa®  )  will  convert  that  charge 
into a US dollar amount.  That conversion will be done at a rate 
selected by the card association from the range of rates available 
in wholesale currency markets for the applicable processing date, 
which  rate  may  vary  from  the  rate  the  card  association  itself 
receives  or  the  government  mandated  rate  in  effect  for  the 
applicable processing date.   The  currency  conversion rate used 
on the processing date may differ from the rate that would have 
been used on the transaction date or the date the transaction is 
posted to your Account.  You agree to pay the converted amount 
at the rate selected by  the card association, including any charges 
for  the  conversion  that  may  be  imposed  for  the  foreign 
transaction.     

Section 10.  Security Interest.    
This is an unsecured  account and WebBank retains no security 
interest  in  your  real  or  personal  property  to  secure  payment  of 
your Account. 

Section 11.  Joint Accounts. 
If this is a joint account, each of you is responsible individually 
and  together  for  all  amounts  owed.  Each  of  you  is  responsible 
even if the Account is used by only one of you. You will continue  
to be liable for the  entire balance of the Account, even if your 
joint accountholder is ordered by a court to pay us. Your Account 
status  will  be  reported  to  the  credit  bureau  under  each  of  your 
names. We will send a Statement to a single name and address, 
which is the primary accountholder. The delivery of notices or 
Statements to either of you serves as delivery to each of you. We 
may rely on instructions given by either of you. We are not liable 
to either of you for relying upon such instructions. Either joint 
accountholder can access complete account information and can 
request and accept credit line increase on the Account. 

Section 12.  Authorized Users (if allowed). 
If  you  ask  us  to  issue  a  Card  to  any  person  other  than  a  joint 
account  holder  and  we  agree  to  do  so,  they  are  an  Authorized  
User. We  may require certain information about them and you 
should let them know that you are sharing their information with 
us. We  may limit their ability to use your Card. They may have 
access to  certain information  about your Account. You will be 
responsible  for  their  use  of  the  Account  and  anyone  else  they 
allow to use your Account, even if you did not want, or agree to, 
that  use.  We  may  report  information  about  your  Authorized 
User(s) to consumer reporting agencies. See the <Credit Reports= 
section of this Agreement. 

Section 13.  Removing an Authorized User. 
If you want to remove an Authorized User from your Account, 
you must contact Customer Service at 833-Oportun and request 
their removal. You also must immediately destroy  all Cards in 
their possession and cancel any arrangements they may have set 
up on your Account. They will be able to use your Account until 
you  have  notified  us  that  you  are  removing  them  from  your 
Account.  During  this  time,  you  will  still  be  responsible  for  all 
amounts they charge to your Account. You will be responsible  

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even if these amounts do not appear on your Account until 
later. 

Section 14.  Your Promise to Pay. 
You  promise  to  pay  us  all  amounts  due  on  your  Account. 
This  includes  amounts  where  you  did  not  sign  a  Purchase 
slip  or  other  documents  for  the  transaction.  We  will  treat 
transactions made without presenting your Card (such as for 
mail,  telephone,  Internet,  or  mobile  device  Purchases)  the 
same as if you used the Card in person. If you let someone 
else use your Card or Account, you  are responsible  for  all 
transactions that person makes. 

Section 15.  Statements. 
We  will  send  or  make  available  to  you  one  Statement  for 
your  Account  at  the  end  of  each  Billing  Cycle.  Your 
Statement will tell you the payment due date when payments 
are due. You must notify us at Oportun credit card, P.O. Box 
560698, The Colony, TX 75056 of a change in your address. 
Under certain circumstances, the law may not require us to 
send or make available to you a Statement or may prohibit 
us from doing so. In such circumstances, we may continue 
to add interest and fees as permitted by law. If you elect to  
receive your Statement electronically, paper statements will 
not be mailed to you. 

Section 16.  Disputed Transactions. 
You should inspect each Statement you receive and tell us 
about any errors or questions you have, as described in the 
<Billing  Rights  Summary=  on  your  Statement  and  in  this 
Agreement. 

If  we  credit  your  Account  for  all  or  part  of  a  disputed 
transaction,  you  give  us  all  of  your  rights  against  others 
regarding that transaction. You will also: 

1. give us any information about the disputed transaction, if 
we ask;  
2. not pursue (or cease your current pursuit of) any claim or 
reimbursement of the transaction amount from the merchant 
or any other person; and 
3. help us get reimbursement from others. 

Section 17.  No Warranties. 
We  are  not  responsible  for  any  claim  you  may  have 
regarding the Purchase of goods or services made with your 
Card  beyond  your  rights  described  in  the  <Billing  Rights 
Summary= on your Statement and in this Agreement. 

Section 18.  Lost or Stolen Card. 
If your Card is lost or stolen or if you think  someone else 
may  be  using  your  Card  or  Account  without  your 
permission,  you  must  contact  us  at  833-Oportun 
immediately. You will not be responsible for transactions on 
your Account that we find are unauthorized. 

If we reimburse you for unauthorized transactions, you will 
help us investigate, pursue and get reimbursement from the 
wrongdoer.  Your  help  includes  giving  us  documents  in  a 
form that we request. 

Section 19.  Interest Charges. 
We use a method called Average Daily Balance (including 
new 
the  Interest  Charges 
separately for each transaction type on your account. 

to  calculate 

transactions) 

1. First, for each day in the Billing Cycle, we start with the 
previous balance for Purchases and Cash Advances, add any 
new charges not subject to a grace period, which may 

include Fees and Interest, and subtract any payments and credits 
as described in the <How We  Apply Your Payments= Section of 
this Agreement. The result is the daily  
balance. 
2. Next, we add the daily balances together and divide the sum 
by  the  number  of  days  in  the  Billing  Cycle.  The  result  is  the 
Average Daily Balance. 
3. At the end of each Billing Cycle, we multiply your Average 
Daily Balance by the daily periodic rate, and then we multiply 
the result by the number of days in the Billing Cycle. 
4. The result is your total Interest Charge for the Billing Cycle,  
which you authorize us to round to the nearest cent. 

For  purposes  of  the  above  calculations,  Interest  Charges  are 
added (posted) to the daily balance of each Credit Plan on the last 
day  of  the  Billing  Cycle.  Fees  are  added  as  part  of  the  daily 
balance  on  the  day  they  are  posted  to  the  Account.  New 
Purchases become  part of the Account balance on the transaction 
date.  Due  to  rounding  or  a  minimum  Interest  Charge,  this 
calculation may vary slightly from the  Interest Charge  actually 
assessed. 

The  daily  periodic  rate  that  is  used  to  determine  your  Interest 
Charges is 1/365th of your Annual Percentage Rate (APR). 

We will charge the Interest Charges and Fees to your Account as 
disclosed in your Important Disclosure and Pricing Information 
chart and your Statement. If you paid your balance in full by the 
due date on your prior Statement, then we will not charge you 
any  new  Interest  Charges  on  new  Purchases  made  during  the 
current Billing Cycle.  

We may increase your Interest Charges and Fees as described in 
the <Changes to Your Agreement= section of this Agreement. 

If we charge you interest, the charge will be no less than $1.00. 

Section 20.  Transaction Fees. 
Cash  Advances.  We  may  charge  you  a  Cash  Advance 
Transaction Fee on any Cash Advance in an amount the greater 
of $10 or three percent (3%) of the transaction amount. 

Section 21.  Late Payment and Returned Payment Fee. 
(a). Late Payment Fee. If we do not receive payment from you in 
at least the amount of your total Minimum Payment by the due 
date  shown  on  your  monthly  Statement,  you  will  be  charged  a 
Late Payment Fee. The fee will be $25.00 if you did not incur a 
Late  Payment  Fee  during  any  of  the  prior  six  billing  periods; 
otherwise the Late Payment Fee will be $35.00.  However, this 
fee will not exceed the amount permitted by law.     

(b).  Returned  Payment  Fee.  If  any  check  or  other  payment 
tendered in payment on your Account is returned unpaid for any 
reason,  you  will  be  charged  a  Returned  Payment  Fee.  The  fee 
will  be  $25.00  if  you  did  not  incur  a  Returned  Payment  Fee 
during  any  of  the  prior  six  billing  periods;  otherwise,  the 
Returned  Payment  Fee  will  be  $35.00.    However,  this  fee  will 
not exceed the amount permitted by law.   

Section 22.  Annual Fee.   
The Annual Fee for your Account is up to $49. The Annual Fee 
will be billed to your Account as long as it remains open.   

Section 23.  Minimum Payment. 
You  must  pay  at  least  the  total  Minimum Payment  due  by  the 
payment due date each month. 

Your total Minimum Payment due will be the greater of (i) $25, 
or (ii) 5% of the total of the new balance on your Statement, plus 
late fees plus any past due amount, rounded to the next highest 
dollar.  However, if your total outstanding balance is less than 
$25 your total Minimum Payment due will be the entire balance.  

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Your Statement will tell you: 
1. the total Minimum Payment due, 
2. your new balance, 
3. the payment due date, and 
4. an explanation of when the payment must reach us for us 
to consider it received as of that date. 

Returns and other credits to your Account will reduce your 
Account balance, but they will not change your Minimum 
Payment amount. 

If your Account is 180 days past due, is part of a bankruptcy 
proceeding, or is otherwise charged off, the total balance is 
immediately due and payable. 

Section 24.  Making Payments. 
Your  payment  must  be  made  in  U.S.  dollars  from  a  U.S. 
deposit account in a form and a location acceptable to us. 

You may not make payments with funds from your Account 
or any other credit account with us. You must send mailed 
payments to us as instructed on your Statement, unless we 
tell you otherwise. 

bearing 

restrictive  words, 

You  must  mail  all  payment  items  (such  as  checks) 
(<Item(s)=) 
conditions, 
limitations,  or  special  instructions  to:  Oportun  credit  card, 
P.O.  Box  561240,  The  Colony,  TX  75056.  This  includes 
Items marked <Paid in Full= or similar language. This also 
includes  all  accompanying  communications.  If  you  make 
such a payment or send any accompanying communications 
to any other address, we may reject it and/or return it to you. 
We may also accept it and process it without losing any of 
our rights. 

Section 25.  Other Payment Services. 
We may make services available that allow you to make in-
person payments and faster or recurring payments online or 
by  telephone.  We  will  describe  the  terms  for  using  these 
services and  any applicable Fee before you use them. You 
do not have to use these other payment services. 

We are not responsible if your financial institution rejects a 
payment made using our payment services. 

If you ask someone else to make a payment for you, we may 
provide  that  person  with  limited  Account  information 
necessary to set up and process that payment. We may also 
refuse to accept that payment. If we do accept it, you will be 
responsible for that payment  even if  a  financial institution 
rejects it. 

Section 26.  Payment Processing. 
We may accept and process payments without losing any of 
our  rights.  Although  we  immediately  credit  your  loan 
payment to the balance of your Account, we may hold your 
available credit until we confirm your payment cleared. We 
may hold your available credit for up to 7 calendar days. We 
may resubmit and collect returned payments electronically. 
If necessary, we may adjust your Account to correct errors, 
process returned and reversed payments, and handle similar 
issues. 

When you send us an Item as payment, you authorize us to 
make a one-time electronic funds transfer from your deposit 
account.  We  may  withdraw  the  funds  from  your  deposit 
account as early as the same day we receive your payment. 
You  will  not  receive  your  Item  back  from  your  bank.  We 
will  provide  additional  information  about  this  process  on 
your Statement. 

We  may  use  the  information  from  an  Item  to  create  an 
electronic  image.  We  may  collect  and  return  the  image 
electronically. This electronic image may also be converted  

to a substitute check and may be processed in the same way  
we would process an Item. We are not responsible if an Item  
you provide has physical features that, when imaged, result  
in it not being processed as you intended. 

Section 27.  How We Apply Your Payments. 
In each Billing Cycle, we apply payments up to your Minimum 
Payment  to  balances  on  your  Account  using  any  method  we 
choose  (in  accordance  with  applicable  laws  and  regulations). 
Payments up to your Minimum Payment will be applied in any 
order at our discretion, and payments in excess of the Minimum 
Payment will be applied to balances with the highest APR first 
and then to lower rate balances in descending order of APR. This 
means  that  balances  with  higher  APRs  are  reduced  before 
balances with lower APRs for any amount of your payment that 
is in excess of your Minimum Payment due. 

Section 28.  Credit Balances. 
We may reject and return any payment that creates or adds to a 
credit balance on your Account. Any credit balance we allow will 
not be available until we confirm that your payment has cleared. 
We  may  reduce  the  amount  of  any  credit  balance  by  any  new 
charges.  We will make a good faith effort to refund any credit 
balance remaining in the account for more than six months; or, 
you may write to the address provided on your Statement or call 
us  at  833-Oportun  to  request  a  refund  of  any  available  credit 
balance and we will issue a refund within thirty business days. 

Section 29.  Account Default. 
You will be in default if: 

1. you do not make any payment when it is due; 
2.  any  payment  you  make  is  rejected,  not  paid  or  cannot  be 
processed; 
3. you file or become the subject of a bankruptcy  
or insolvency proceeding; 
4. you are unable or unwilling to repay your obligations; 
5. you move outside of the U.S.; 
6. we determine that you made a false, incomplete or misleading 
statement to us, or you otherwise tried to defraud us; or 
7.  you  do  not  comply  with  any  term  of  this  Agreement  or  any 
other agreement with us. 

If you are in default, we may take certain actions with respect to 
your Account. For  example, depending on the default, we may 
take the following actions, without notifying you, unless the law 
says that we must give you notice: 

1. charge you Fees, as permitted under the Agreement; 
2.  suspend  your  credit  limit  or  the  ability  to  make  further 
transactions on your Account; 
3. close your Account; 
4. lower your credit limit(s); 
5. demand that you immediately pay the total balance owing on 
your Account; 
6. engage in efforts to collect your Account; 
7. continue to charge you  Interest Charges  and Fees  as long as 
your balance remains outstanding; and/or 
8. file a lawsuit against you, or pursue another action that is not 
prohibited by law. If we file a lawsuit, you agree to pay our court 
costs, expenses and attorney fees, unless the law does not allow 
us to collect these amounts. 

Section 30.  Communications. 
You  agree  that  we  (including  any  companies  working  on  our 
behalf to service your Account) may contact you  at any phone 
number, email address or mailing address you provide to us,  

5 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
including mobile devices. You agree that from time to time 
we  (including  any  companies  working  on  our  behalf  to 
service your  
Account) may monitor and record telephone  calls made or 
received  by  us  or  our  agents  regarding  your  Account  to 
assure  
the  quality  of  our  service.  In  order  for  us  to  service  the 
Account or to collect any amounts you may owe, and subject 
to  applicable  law,  you  agree  that  we  (including  any 
companies working on our behalf to service your Account) 
may from time to time make calls and send text messages to 
you using prerecorded/artificial voice messages or through 
the  use  of  an  automatic  dialing  device  at  any  telephone 
number you provide to us in connection with your Account 
at any time, including a mobile telephone number that could 
result  in  charges  to  you.    Notify  us  immediately  of  any 
changes  to  your  contact  information  by  calling  833-
Oportun. 

Section 31.  Credit Reports. 
We may report information about your Account, including 
about you and any Authorized Users, to credit bureaus and 
others.  Late  payments,  missed  payments,  or  other  defaults 
on  your  Account  may  be  reflected  in  your  credit  report. 
Information we provide may appear on your credit report. 

If you believe that we have reported inaccurate information 
about  your  Account  to  a  credit  bureau  or  other  consumer 
reporting agency, notify us in writing at Oportun credit card, 
P.O. Box 560698, The Colony, TX 75056 When you write, 
tell us the specific information that you believe is incorrect 
and  why  you  believe  it  is  incorrect.  We  will  research  the 
issue and let you know if we agree or disagree with you. If 
we agree, we will contact each consumer reporting agency 
we reported to and request a correction. 

We may obtain and use credit, income and other information 
about you from credit bureaus and others as the law allows. 

Section 32.  Closing or Suspending Your Account. 
You may contact us at 833-Oportun to ask us to close your 
Account. 

We may close or suspend your Account at any time and for 
any reason permitted by law, even if you are not in default. 
For  example,  we  may  close  your  Account  if  you  have 
received your card and have not activated or used it within 
60 days. 

If your Account is closed or suspended by either you or us 
for any reason, you must stop using your Card. If we close 
or permanently suspend your Account, you must return or 
destroy all Cards. You must still pay us all amounts you owe 
on  the  Account,  including  any  amounts  that  post  to  your 
Account after it is closed or suspended. 

Section 33.  Changes to Your Agreement. 
At any time, we may add, delete or change any term of this 
Agreement, unless the law prohibits us from doing so. We 
will give you notice of any changes as required by law. We 
may  notify  you  of  changes  on  your  Statement  or  in  a 
separate notice. Our notice will tell you when and how the 
changes will take effect. Use of the Card after the date the 
notice  takes  effect  shall  signify  your  agreement  to  the 
changes.  The  notice  will  describe  any  rights  you  have  in 
connection with the  changes. If we increase your APR for 
any reason, or if we change your Fees or other terms of your 
Account, we will notify you as required by law.  You may  

not  change  this  Agreement  unless  we  agree  to  your  change  in 
writing. 
Section 34.  The Law that Applies to Your Agreement. 
This Agreement and your Account will be governed by federal 
law applicable to a FDIC-insured institution located  
in Utah and, to the extent not preempted by federal law, the law 
of  the  state  of  Utah,  without  regard  to  its  choice  of  law 
provisions.  You  agree  that  this  Agreement  is  entered  into 
between you and us, and received by us, in Utah and we extend 
credit to you from Utah, whether or not you live in Utah. We will 
make the decision whether to open an account for you based on 
criteria established in Utah.  

Section 35.  Severability. 
If any provision of this Agreement is determined to be void or 
unenforceable  under  any  applicable  law,  rule  or  regulation,  all 
other  provisions  of  this  Agreement  will  remain  enforceable 
(except  as  specifically  addressed  in  the  Arbitration  provision).  
This Agreement is a final expression of the agreement between 
you and us. 

Section 36.  Waiver. 
We will not lose any of our rights if we delay or choose not to 
take any action for any reason. We may waive our right without 
notifying you. For example, we may waive your Interest Charges 
or  Fees  without  notifying  you  and  without  losing  our  right  to 
charge them in the future. 

Section 37.  Assignment. 
This Agreement will be binding on, and benefit, any of your and 
our successors and assigns. You may not sell, assign or transfer 
your  Account  or  this  Agreement  to  someone  else  without  our 
written permission.  We may sell, assign or transfer your Account 
and  this  Agreement  including  the  receivables  associated 
therewith  and  any of the rights and benefits of this Agreement 
without  your  permission  and  without  prior  notice  to  you.  Any 
assignee or assignees will take our place under this Agreement. 
You must pay them and perform all of your obligations to them 
and  not  us.  If  you  pay  us  after  we  notify  you  that  we  have 
transferred  your  Account,  the  receivables  thereunder  or  this 
Agreement,  we  can  return  the  payment  to  you,  forward  the 
payment  to  the  assignee,  or  handle  it  in  another  way  that  is 
reasonable. 

We  may  also  engage  agents,  authorized  representatives,  and 
other  service  providers,  all  of  which  may  act  for  us  under  this 
Agreement  and  rely  on  the  rights  given  to  us  under  this 
Agreement. 

Section 38.  Spanish Translations. 
We  provide  Spanish  translations,  certified  by  a  third-party 
translator,  as  a  courtesy  to  our  Spanish-speaking  customers. 
When provided with an English document of the same content, 
the English provisions are always the legally binding provisions. 
If the Spanish translations differ from the English provisions, the 
English provisions control.  

Section 39.  Glossary. 
<Account= means your Oportun Visa Credit Card Account with 
WebBank. 

<Annual Fee= means the fee charged on an annual basis for use 
of your Account. 

<Annual Percentage Rate= or <APR= means your cost of credit 
expressed  as a yearly rate. 

<Billing  Cycle=  means  the  period  of  time  reflected  on  a 
Statement. This period may vary in length but is  

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approximately 30 days. You will have a Billing Cycle even 
if  a  Statement  is  not  required.  We  will  often  specify  a 
Billing Cycle by the month in which its closing date occurs. 
For example, a <March Billing  
Cycle= will have a closing date in March. We may also refer 
to  a  Billing  Cycle  as  a  <Billing  Period.=  If  your  Account 
balance has  
charged off, we may switch to quarterly Billing Cycles for 
your Account. 

<Card=  means  any  WebBank  credit  card  associated  with 
your Account. This includes all renewals and substitutions. 
It also means any other access device for your Account we 
give  you  that  allows  you  to  obtain  credit,  including  any 
Account number. 

<Cash  Advance=  means  a  transaction  using  your  Card  to 
obtain  cash  from  financial  institutions  or  automatic  teller 
machines  that  honor  the  Card  or  if  we  provide  you  with  
Cash Advance checks.  Also treated as Cash Advances are 
purchasing  travelers  checks,  foreign  currency,  money 
orders, wire transfers or similar cash like transactions as we 
determine  including  purchasing  lottery  tickets  or  similar 
betting  transactions  and  making  a  payment  using  a  third 
party service. 

<Fees= mean charges imposed on your Account not based 
on the Annual Percentage Rates. 

<Interest  Charges=  mean  any  charges  to  your  Account 
based on the application of an Annual Percentage Rate. 

<Item=  means  a  check,  draft,  money  order  or  other 
negotiable  instrument  you  use  to  pay  your  Account.  This 
includes any image of these instruments. 

<Minimum Payment= is the amount that must be paid by the 
payment due date indicated on your Statement. 

<Purchase= means a transaction using your Card to purchase 
or receive goods or services from one who honors the Card. 

<Statement= means a document showing important Account 
information,  including  all  transactions  billed  to  your 
Account during a Billing Cycle and information about what 
you  must  pay.  We  may  also  refer  to  your  Statement  as  a 
<Periodic Statement= or a <Billing Statement.= 

Section 40.  Military Lending Act Disclosure. 
The  federal  Military  Lending  Act  (<MLA=)  provides 
important  protections  for  certain  members  of  the  Armed 
Forces and their dependents (<Covered Borrowers=) relating 
to extensions of consumer credit.  The following provisions 
of this Section 40 apply only to Covered Borrowers.   

Federal law provides important protections to members of 
the  Armed  Forces  and  their  dependents  relating  to 
extensions  of  consumer  credit.  In  general,  the  cost  of 
consumer credit to a member of the Armed Forces and his 
or her dependent may not exceed an annual percentage rate 
of  36  percent.  This  rate  must  include,  as  applicable  to  the 
credit  transaction  or  account:  The  costs  associated  with 
credit insurance premiums; fees for ancillary products sold 
in connection with the credit transaction; any application fee 
charged  (other  than  certain  application  fees  for  specified 
credit  transactions  or  accounts);  and  any  participation  fee 
charged  (other  than  certain  participation  fees  for  a  credit 
card account). 

In order to hear important disclosures and payment information 
about the account of a Covered Borrower, you may call 1-855-
613-0070.   

The  Arbitration  Provision  set  forth  in  Section  41  of  this 
Agreement does not apply if you are a Covered Borrower.   

Section 41.  Arbitration. 
RESOLUTION  OF  DISPUTES:  THIS  ARBITRATION 
PROVISION LIMITS YOUR RIGHTS IN THE EVENT OF A 
DISPUTE BETWEEN YOU AND US AND OTHERS UNLESS 
YOU ARE AN MLA COVERED BORROWER. YOU HAVE 
THE RIGHT TO REJECT THIS PROVISION AS PROVIDED 
IN PARAGRAPH (b) BELOW. 

a. Either you or we may, at your or our sole election, require that 
the  sole  and  exclusive  forum  and  remedy  for  resolution  of  a 
Claim  be  final  and  binding  arbitration  pursuant  to  this  section 
(the <Arbitration Provision=), unless you opt out as provided in 
section (b) below. Oportun (including its affiliates and dealers), 
or  any  subsequent  holder  of  this  Agreement  or  any  interest  in 
your Account or any subsequent Purchaser, holder or assignee of 
any  receivables  arising  under  your  Account  (collectively, 
<subsequent holder=), may also elect arbitration of any Claim as 
provided in this Arbitration Provision. As used in this Arbitration 
Provision,  <Claim=  shall  include  any  past,  present,  or  future 
claim,  dispute,  or  controversy  involving  you  (or  persons 
claiming through or connected with you), on the one hand, and 
us  and/or  Oportun  and/or  any  subsequent  holder  (or  persons 
claiming through or connected with us and/or Oportun and/or the 
subsequent holders), on the other hand, relating to or arising out 
of  your  application  for  and  origination  of  this  Account,  this 
Agreement, your Account, or the relationship between you and 
us, including (except to the extent provided otherwise in the last 
sentence  of  section  (f)  below)  the  validity  or  enforceability  of 
this  Arbitration  Provision,  any  part  thereof,  or  the  entire 
Agreement.  Claims  are  subject  to  arbitration  regardless  of 
whether they arise from contract; tort (intentional or otherwise); 
a constitution, statute, common law, or principles of  equity; or 
otherwise.  Claims  include  matters  arising  as  initial  claims, 
counter-claims,  cross-claims,  third-party  claims,  or  otherwise. 
The scope of this Arbitration Provision is to be given the broadest 
possible interpretation that is enforceable. 

b. You may opt out of this Arbitration Provision for all purposes 
by sending an arbitration opt out notice to Oportun credit card, 
P.O. Box 560698, The Colony, TX 75056, which is received at 
the specified address within 30 days of the date that you applied 
for an Account. The opt out notice must clearly state that you are 
rejecting arbitration; identify the Account to which it applies by 
date;  provide  your  name,  address,  and  social  security  number; 
and  be  signed  by  you.  You  may  send  an  opt  out  notice  in  any 
manner you see fit as long as it is received at the specified address 
within the specified time. No other methods can be used to opt 
out of this Arbitration Provision. If the opt out notice is sent on 
your  behalf  by  a  third  party,  such  third  party  must  include 
evidence of his or her authority to submit the opt out notice on 
your  behalf. 

c. The party initiating arbitration shall do so with the American 
Arbitration Association (the <AAA=) or Judicial Alternatives and 
Mediation  Services  (<JAMS=).  The  arbitration  shall  be 
conducted according to, and the location of the arbitration shall 
be determined by and in accordance with, the rules and policies 
of  the  administrator  selected,  except  to  the  extent  the  rules 
conflict with this Arbitration Provision or any applicable law. If 
you  have  any  questions  concerning  the  AAA  or  would  like  to 
obtain a copy of the AAA arbitration rules, you may call 1-800- 

7 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
778-7879  or  visit  the  AAA’s  web  site  at:  www.adr.org.  If 
you have any questions concerning JAMS or would like to 
obtain a copy of the JAMS arbitration rules, you may call 1-
800-352-5267 or visit their web site at: www.jamsadr.com. 
In the case of a conflict between the rules and policies of the 
administrator and this Arbitration Provision, this Arbitration 
Provision shall control, subject to applicable law, unless all 
parties to the  
arbitration  consent  to  have  the  rules  and  policies  of  the 
administrator  apply.  In  the  event  that  neither  of  the  above 
named  administrators  is  available,  the  party  requesting 
arbitration may choose an alternative arbitrator or arbitration 
provider. 

d.  If  we  (or  Oportun  or  any  subsequent  holder)  elect 
arbitration, we (or Oportun or the subsequent holder, as the 
case may be) shall pay all the administrator’s filing costs and 
administrative  fees  (other  than  hearing  fees).  If  you  elect 
arbitration,  filing  costs  and  administrative  fees  (other  than 
hearing  fees) shall be paid in  accordance with the rules of 
the administrator selected, or in accordance with applicable 
law if contrary to the administrator’s rules. We (or Oportun 
or the subsequent holder, as the case may be) shall pay the 
administrator’s  hearing  fees  for  one  full  day  of  arbitration 
hearings. Fees for hearings that exceed one day will be paid 
by 
the 
administrator’s rules or applicable law require otherwise, or 
you request that we (or Oportun or the subsequent holder) 
pay them and we agree (or Oportun or the subsequent holder 
agrees) to do so. Each party shall bear the expense of its own 
attorneys’ fees, except as otherwise provided by applicable 
law. If a statute gives you the right to recover any of these 
fees,  these  statutory  rights  shall  apply  in  the  arbitration 
notwithstanding anything to the contrary herein. 

the  hearing,  unless 

the  party 

requesting 

e. Within 30 days of a final award by the arbitrator, any party 
may  appeal  the  award  for  reconsideration  by  a  three-
arbitrator  panel  selected  according  to  the  rules  of  the 
arbitration administrator. In the event of such an appeal, any 
opposing party may cross-appeal within 30 days after notice 
of the appeal. The panel will reconsider de novo all aspects 
of the initial award that are appealed. Costs and conduct of 
any appeal shall be governed by this Arbitration Provision 
and the administrator’s rules, in the same way as the initial 
arbitration  proceeding.  Any  award  by  the  individual 
arbitrator that is not subject to appeal, and any panel award 
on appeal, shall be final and binding, except for any appeal 
right under the Federal Arbitration Act (<FAA=),  and may 
be  entered  as  a  judgment  in  any  court  of  competent 
jurisdiction. 

f.  We (and Oportun and any subsequent holder) agree not 
to invoke our right to arbitrate an individual Claim you may 
bring in Small Claims Court or an equivalent court, if any, 
so long as the Claim is pending only in that court. We (or 
Oportun  or  any  subsequent  holder)  will  not  initiate  an 
arbitration proceeding to collect a debt from you unless you 
assert a Claim against   us (or Oportun or any subsequent 
holder). You may seek arbitration in a proceeding to collect 
a debt. We (or Oportun or any subsequent holder) may seek 
arbitration in a proceeding to collect a debt if you assert a 
Claim against us (or Oportun or any subsequent holder). NO 
ARBITRATION  SHALL  PROCEED  ON  A  CLASS, 
REPRESENTATIVE,  OR  COLLECTIVE  BASIS 
(INCLUDING  AS  PRIVATE  ATTORNEY  GENERAL 
ON BEHALF OF OTHERS), EVEN IF THE CLAIM OR  

CLAIMS  THAT  ARE  THE  SUBJECT  OF  THE 
ARBITRATION HAD PREVIOUSLY BEEN ASSERTED (OR 
COULD HAVE BEEN ASSERTED) IN A COURT AS CLASS, 
REPRESENTATIVE,  OR  COLLECTIVE  ACTIONS  IN  A 
COURT.  Unless  consented  to  in  writing  by  all  parties  to  the 
arbitration, no party to the arbitration may join, consolidate, or 
otherwise  bring  claims  for  or  on  behalf  of  two  or  more 
individuals or unrelated corporate entities in the same arbitration 
unless  those  persons  are  parties  to  a  single  transaction.  Unless 
consented to in writing by all parties to the arbitration, an award 
in  arbitration  shall  determine  the  rights  and  obligations  of  the 
named  parties  only,  and  only  with  respect  to  the  claims  in 
arbitration, and shall not (a) determine the rights, obligations, or 
interests  of  anyone  other  than  a  named  party,  or  resolve  any 
Claim of anyone other than a named party; nor (b) make an award 
for the benefit of, or against, anyone other than a named party. 
No administrator or arbitrator shall have the power or authority 
to  waive,  modify,  or  fail  to  enforce  this  section  (f),  and  any 
attempt to do so, whether by rule, policy, arbitration decision or 
otherwise, shall be invalid and unenforceable. Any challenge to 
the validity of this section (f) shall be determined exclusively by 
a court and not by the administrator or any arbitrator. 

g. This Arbitration Provision is made pursuant to  a transaction 
involving  interstate  commerce  and  shall  be  governed  by  and 
enforceable under the FAA. The arbitrator will apply substantive 
law  consistent  with  the  FAA  and  applicable  statutes  of 
limitations. The arbitrator may award damages or other types of 
relief  permitted  by  applicable  substantive  law,  subject  to  the 
limitations set forth in this Arbitration Provision. The arbitrator 
will not be bound by judicial rules of procedure and evidence that 
would  apply  in  a  court.  The  arbitrator  shall  take  steps  to 
reasonably protect confidential  information. 

to 

h.  This  Arbitration  Provision  shall  survive  (i)  suspension, 
termination,  revocation,  closure,  or  amendments 
this 
Agreement and the relationship of the parties and/or Oportun or 
a  subsequent  holder;  (ii)  the  bankruptcy  or  insolvency  of  any 
party or other person; and (iii) any transfer of the Account or this 
Agreement, or  any interest in, or receivables  arising under, the 
Account or this Agreement, to any other person or entity. If any 
portion  of  this  Arbitration  Provision  other  than  section  (f)  is 
deemed invalid or unenforceable, the remaining portions of this 
Arbitration  Provision  shall  nevertheless  remain  valid  and    in  
force. If an  arbitration  is  brought on    a class, representative, 
or  collective  basis,  and  the  limitations  on  such  proceedings  in 
section (f) are finally adjudicated pursuant to the last sentence of 
section (f) to be unenforceable, then no arbitration shall be had. 
In no event shall any such invalidation be deemed to authorize 
an arbitrator to determine Claims or make awards beyond those 
authorized in this Arbitration Provision. 

THE  PARTIES  ACKNOWLEDGE  THAT  THEY  HAVE  A 
RIGHT  TO  LITIGATE  CLAIMS  THROUGH  A  COURT 
BEFORE A JUDGE OR JURY, BUT WILL NOT HAVE THAT 
RIGHT 
IF  ANY  PARTY  ELECTS  ARBITRATION 
PURSUANT  TO  THIS  ARBITRATION  PROVISION. 
SUBJECT  TO  SECTION  (b),  THE  PARTIES  HEREBY 
KNOWINGLY  AND  VOLUNTARILY  WAIVE  THEIR 
RIGHTS  TO  LITIGATE  SUCH  CLAIMS  IN  A  COURT 
BEFORE A JUDGE OR JURY UPON ELECTION OF  
ARBITRATION BY ANY  PARTY. 

i.  The  arbitration  proceedings  will  be  conducted  in  English; 
however, you  may  have  the  arbitration  hearing translated in 
Spanish or another language by a translator agreed to by you and 
us.  If you and we cannot agree to a translator, the arbitrator will 
appoint one.  

8 

 
 
 
 
 
 
 
 
 
Your Billing Rights. 
tells  you  about  your 

This  notice 
responsibilities under the Fair Credit Billing Act. 

rights  and  our 

Your Billing Rights 

Keep  This  Notice  for  Future  Use:  This  notice  tells  you 
about  your  rights  and  our  responsibilities  under  the  Fair 
Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement: 
If you think there is an error on your statement, write to us 
as  soon  as  possible  at:  Oportun  credit  card,  P.O.  Box 
560698, The Colony, TX 75056. 

In your letter, give us the following information: 
• 

information:  Your  name  and  account 

Account 
number. 
Dollar  amount:  The  dollar  amount  of  the  suspected 
error. 
Description of problem: If you think there is an error 
on your bill, describe what you believe is wrong and 
why you believe it is a mistake. 

• 

• 

You must contact us: 
•  Within  60  days  after  the  error  appeared  on  your 

• 

statement. 
At least 3 business days before an automated payment 
is  scheduled,  if  you  want  to  stop  payment  on  the 
amount you think is wrong. 

You must notify us of any potential errors  in writing. You 
may notify us at Oportun credit card, P.O. Box 560698, The 
Colony,  TX  75056,  but  if  you  do,  we  are  not  required  to 
investigate any potential errors and you may have to pay the 
amount in question. 

What Will Happen After We Receive Your Letter.  
When we receive your letter, we must do two things: 

1. Within 30 days of receiving your letter, we must tell you 
that we received your letter. We will also tell you if we have 
already corrected the error. 

2. Within 90 days of our receipt of your letter, we will send 
you a written notice explaining either that we corrected the 
error  (to appear on your next statement) or the reasons we 
believe the bill is correct. 

While we investigate whether or not there has been an error, 
the following are true: 

•  We  cannot  try  to  collect  the  amount  in  question,  or 

• 

report you as delinquent on that amount. 
The  charge  in  question  may  remain  on  your 
statement, and we may continue to charge you interest 
on that amount. 

•  While you do not have to pay the amount in question until we 

send you a notice about the outcome of our  
investigation,  you  are  responsible  for  the  remainder  of  your 
balance. 
•  We can apply any unpaid amount against your credit limit. 

After  we  finish  our  investigation,  one  of  two  things  will 
happen: 

• 

• 

If we made a mistake: You will not have to pay the amount 
in  question  or  any  interest  or  other  fees  related  to  that 
amount. 
If we do not believe there was a mistake: You will have to 
pay the amount in question, along with applicable interest 
and fees. We will send you a statement of the amount you 
owe, and the date payment is due. We may then report you 
as delinquent if you do not pay the amount we think you 
owe. 

If you receive our explanation but still believe your bill is wrong, 
you must write to us within 10 days telling us that you still refuse 
to pay. If you do so, we cannot report you as delinquent without 
also  reporting  that  you  are  questioning  your  bill.  We  must  tell 
you the name of anyone to whom we reported you as delinquent, 
and we must let those organizations know when the matter has 
been settled between us. 

If we do not follow all of the rules above, you do not have to pay 
the  first  $50  of  the  amount  you  question  even  if  your  bill  is 
correct.  

Your Rights If You Are Dissatisfied With Your  
Credit Card Purchases. 
If you are dissatisfied with the goods or services that you have 
purchased with your credit card, and you have tried in good faith 
to correct the problem with the merchant, you may have the right 
not to pay the remaining amount due on the purchase.  

To use this right, all of the following must be true: 

1.  The  purchase  must  have  been  made  in  your  home  state  or 
within  100  miles  of  your  current  mailing  address,  and  the 
purchase price must have been more than $50. (Note: Neither of 
these  are  necessary  if  your  purchase  was  based  on  an 
advertisement we mailed to you, or if we own the company that 
sold you the goods or services.); 
2.  You  must  have  used  your  credit  card  for  the  purchase. 
Purchases  made  with  cash  advances  from  an  ATM  or  with  a 
check that accesses your credit card account do not qualify; and 
3. You must not yet have fully paid for the purchase.  

If all of the  criteria above are met  and you are still dissatisfied 
with the purchase,  contact us in writing at Oportun credit card, 
P.O. Box 560698, The Colony, TX, 75056.  

While  we  investigate,  the  same  rules  apply  to  the  disputed 
amount as discussed above. After we finish our investigation, we 
will tell you our decision. At that point, if we think you owe an 
amount and do not pay, we may report you as delinquent.

9