TCM Bank, N.A. Secured Card Cardholder Agreement - Effective:  February 1, 2019 

This Cardholder Agreement (“Agreement”), the card carrier we send with your credit card, the accompanying sheet entitled 
“TCM Bank, N.A. Account Opening Disclosures” and the application you signed or otherwise submitted (collectively, the 
“Cardholder Documents”) govern the use of your TCM Bank, N.A. Visa® or Mastercard® credit card (“Card”) account 
(your  “Account”).  All  of  the  Cardholder  Documents  are  part  of  and  are  incorporated  into  this  Agreement.  By  signing 
(including by any electronic or digital signature) your Card, your Account application, any accepted sales slip, or any other 
document in connection with the use of your Card or your Account, or by using your Card or allowing someone else to use it, 
you agree to the terms and conditions of this Agreement.  Please read this Agreement thoroughly and retain a copy for your 
records. As used in this Agreement: we, us, our, and similar terms mean TCM Bank, N.A., and all of its respective parents, 
wholly  or  majority  owned  subsidiaries,  affiliates,  predecessors,  successors,  assigns,  employees,  officers,  and  directors 
(collectively,  “TCM”).  The  words  you,  yours,  and  Cardholder  mean  all  persons  responsible  for  complying  with  this 
Agreement, including the applicant and any co-applicant who applied to open the Account and the person to whom we 
address Account statements. Since you asked us to open the Account, you are the “Primary Cardholder,” and you will have 
an Account with us. You may request that we issue a Card to another person and, if we do, that person will be called an 
“Additional Cardholder” on your Account and the Card will be an “Additional Card.” 

This Agreement is governed by federal law and, to the extent not preempted by federal law, by Florida law.  

Use of the Card. You may use the Card to obtain legal goods and services from any person or establishment accepting the 
Card (“Purchase(s)”), to obtain loans (“Cash Advance(s)”) from us up to the applicable limits on your Account and to take 
advantage of other features of the Card. As used in this Agreement, the term “Purchases” will include Purchases and Balance 
Transfers, and the term “Cash Advances” will include; a) Cash Advances, b) convenience checks, c) obtaining funds through 
an automated teller machine (ATM) or a financial institution, d) purchasing a wire transfer, money order, foreign currency, 
travelers cheques, or stored value load, or e) engaging in another similar transaction. As used in this Agreement, all amounts 
charged to an Account, which include the annual card fee, if any, or other fees, and any Finance Charges imposed under the 
Agreement, will be called “Charges”. Charges include (but are not limited to) any Purchase, balance transfer, Cash Advance 
or convenience check in which you have evidenced intent to incur a Charge, regardless of whether you have signed a charge 
form.  

You  are  responsible  for  paying  all  amounts  charged  to  the  Account.  You  agree  to  notify  us  at  once  if  the  Card  or  any 
convenience checks we may issue on your Account are lost or stolen, or if you suspect they are being used without your 
permission. You agree to use the Account only for legal purchases of goods and services. Cards may not be used for gambling 
purposes, whether online or otherwise. If you do use your Card for illegal purposes or gambling, you will be in default under 
this Agreement and we may terminate your Account, but you still will be liable to us for all Charges relating to such transactions 
and all other transactions on your Account.  You should not use the Card after the expiration date. If you want to cancel your 
Account, you must contact us and destroy the Card. We reserve the right to deny authorization for any requested Charge. 

Transfers:  You may not transfer your Account or any of your rights and obligations under this Agreement.  Any such 
transfer will be void. 

Credit Limit:  We have provided you a separate written notice stating the credit limit for Purchases on your account.   In 
addition, your monthly statements will show the amount of credit available to you for Purchases and for Cash Advances 
and the ANNUAL PERCENTAGE RATES (APRs) for Purchases and for Cash Advances, as of the monthly statement 
date. You agree not to use the Account in any way that would make the unpaid balance of your Account exceed the applicable 
credit limit. We will not honor any Card transaction that would cause the unpaid balance of your Account to exceed applicable 
credit limits (“Over Limit Transactions”). However, if we, in our discretion, honor any Over Limit Transaction, you agree to 

 
 
 
 
 
 
promptly pay the amount that is in excess of the applicable credit limit. At our discretion, and subject to applicable law, we 
may increase, reduce, or cancel your credit line or the balance transfer portion or cash advance portion of your credit line, at 
any time. A change to your credit line does not affect your obligation to pay us. 

Renewal of Cards and Cancellation: The Card will be valid within the period embossed on the Card. We will issue you 
renewal or replacement Cards before the current Card expires unless your Account is cancelled by you or by us.  

Liability for Charges and Finance Charges: You may use the Card to obtain Purchase(s) and Cash Advance(s) from 
us up to the applicable limits on your Account. You are liable to us for all Charges you make.  

Payments:  Each  month’s  Total  Minimum  Payment  for  your  Account  is  due  by  the  Payment  Due  Date  on  your  monthly 
statement. The Total Minimum Payment will include any amount past due. You must pay us in U.S. currency, with a draft 
or a check drawn on a U.S. bank and payable in U.S. dollars, with a negotiable instrument payable in U.S. dollars and 
clearable through the U.S. banking system, or with a telephonic or electronic payment authorization in U.S. Funds. If we 
decide to accept a payment made in some other form, your payment will not be credited until it is converted into one of the 
forms described in the previous sentence. We may charge you any costs we incur in converting your payment. If any payment 
made on your Account is not honored for its full amount or because of an incorrect account number, we may charge your 
Account a Late Payment Fee or a Returned Payment Fee to cover collection costs on that payment in addition to any other 
applicable fees. We may accept late payments, partial payments, or any payments marked as being payment in full or as 
being settlement of any dispute without losing any of our rights under this Agreement or under the law. Our acceptance of 
such payments does not mean we agree to change this Agreement in any way. You agree to pay all court costs plus all 
reasonable attorney’s fees if we must refer your Account to any attorney who is not our employee, subject to the law of your 
jurisdiction.  

Monthly Statement – Total Minimum Payment: The Total Minimum Payment required is the new balance shown on your 
monthly billing statement if the amount is equal to or less than $15.00. Otherwise, it is the greater of: (A) 3.0% of the 
New Balance (rounded up to the nearest dollar), (B) $15.00, or (C) 1% of the New Balance (rounded up to the nearest dollar) 
plus any unpaid FINANCE CHARGES and unpaid fees. If applicable, the Total Minimum Payment will include any amount 
in excess of your credit limit and any amount past due. You may pay more than the Total Minimum Payment or you may pay 
the total New Balance at any time. Your Total Minimum Payment will be applied in any order at our discretion. Payments in 
excess of the Total Minimum Payment will be applied to balances with the highest APR first and then to lower rate balances 
in descending order of APRs.  

How to Avoid Payment of Finance Charges for Purchases: 
Grace Period for Purchases (including Balance Transfers):  To get a grace period on purchases, you must pay the new 
balance in full by the due date each billing period.  If you do not, you will accrue INTEREST CHARGES on all Purchases 
from the date the Purchase is posted to your Account.  The grace period is not less than 23 days.  

Grace  Period  for  Cash  Advances  (including  convenience  checks  and  other  charges  defined  on  page  1):  On  Cash 
Advances there is no grace period, and FINANCE CHARGES on Cash Advances are always assessed from the day of the 
Cash Advance transaction or the first day of the billing cycle in which it is posted to your account, whichever is later, until the 
day we receive payment in full of all outstanding Cash Advances. 

Calculation of Monthly Periodic Rate:   
A. The Monthly Periodic Rates for Purchases and Cash Advances are based on ANNUAL PERCENTAGE RATES for 
Purchases and Cash Advances, respectively, which may be adjusted monthly. The Monthly Periodic Rate for Purchases and 
Cash Advances for each billing period is 1/12th of the ANNUAL PERCENTAGE RATE for Purchases and 1/12th of the 

 
 
 
 
 
 
 
ANNUAL PERCENTAGE RATE for Cash Advances respectively in effect for that billing period, rounded to the nearest 
ten thousandth of a percentage point.  

B. The Account Opening Disclosure states the ANNUAL PERCENTAGE RATES applicable to your Account, subject to 
Paragraph C below. Please call us at (800) 883-0131 or write to us at TCM Bank, PO Box 31537, Tampa, FL 33633, if you 
did  not  receive  the  Account  Opening  Disclosure  or  to  learn  the  most  current  ANNUAL  PERCENTAGE  RATES.    

C. For purposes of this Agreement, the Prime Rate used to determine your ANNUAL PERCENTAGE RATES for a billing 
period is the highest Prime Rate listed in The Wall Street Journal on the last business day of the calendar month prior to 
your statement closing date.  Your APR will increase if the Prime Rate increases. Your minimum payment and/or number 
of payments will increase if your APR increases. In the event that The Wall Street Journal ceases to be published or ceases to 
publish the Prime Rate, we may refer to the Prime Rate published in any other newspaper of general circulation in New York, 
New  York,  or  we  may  substitute  a  similar  reference  rate  at  our  sole  discretion.  Subject  to  applicable  law,  any  balances 
transferred from another account to this Account shall be governed by the terms and conditions of this Agreement. 

Finance Charge Calculation Method and Computation of Average Daily Balance Subject to Finance Charge.  
How We Will Calculate Your Balance: We use a method called “Average Daily Balance (including new transactions).”  

• We calculate periodic rate finance charges separately for each type of  balance (e.g. Purchases and Cash Advances as defined 
on Page 1). For a billing period, we figure a portion of the FINANCE CHARGE on your Account by applying the monthly 
Periodic  Rate  to  the  respective  “average  daily  balances”  of  the  Purchases  and/or  Cash  Advances  (including  current 
transactions). There is a $1.00 minimum FINANCE CHARGE when a FINANCE CHARGE is assessed. 

• To get the average daily balance for Purchases, we take the beginning balance of Purchases on your Account each day, add 
any new Purchases, and subtract any payments or credits, non-accruing fees, and unpaid FINANCE CHARGES. This gives 
us the daily balance for Purchases. Then, we add up all the daily balances of Purchases for the billing period and divide the 
total by the number of days in the billing period. This gives us the average daily balance of Purchases.  

• To get the average daily balance for Cash Advances, we take the beginning balance of Cash Advances on your Account 
each day, add any new Cash Advances, and subtract any payments or, fees, and unpaid FINANCE CHARGES. This gives 
us the daily balance for Cash Advances. Then, we add up all the daily balances of Cash Advances for the billing period and 
divide the total by the number of days in the billing period. This gives us the average daily balance of Cash Advances.   

• Credits received from merchants are effective as of the posting date. 

• For FINANCE CHARGE calculation purposes, the billing period/billing cycle begins on the day after the statement/closing 
date of the previous billing period, and includes the statement/closing date of the current billing period. The number of days in 
the billing period may vary. 

Transaction Fee for Cash Advances: For each Cash Advance (as defined on Page 1), we add an additional Cash Advance 
Fee of either $5 or 3% of the U.S. dollar amount of the Cash Advance, whichever is greater.  There is no maximum Cash 
Advance  Fee.   The  Cash Advance  Fee  is  a  FINANCE  CHARGE.    This  Cash  Advance  Fee  may  cause  the  ANNUAL 
PERCENTAGE RATE on the billing statement on which the Cash Advance first appears to exceed the nominal ANNUAL 
PERCENTAGE RATE.     

 
 
 
 
 
 
  
 
 
 
 
Transaction Fee for Charges Made in Foreign Countries: If you incur a charge in a foreign currency, it may  be converted 
into U.S. dollars. If the foreign currency is converted into U.S. dollars, the exchange rate used to convert the currency used 
in an international transaction into the billing currency shall, in each instance, be either a rate selected by Visa or Mastercard. 
The conversion may occur after the transaction date and the conversion rate may differ from the rate of exchange in effect 
at  the  time  of  the  transaction.  You  agree  to  pay  the  converted  amount  to  us  in  U.S.  dollars.  In  addition,  if  a  currency 
conversion occurs, an International Transaction Fee of 1% of the U.S. dollar amount will be applied to those transactions. 
If the foreign transaction was transacted in U.S. dollars, an International Transaction Fee of 0.8% of the U.S. dollar amount 
will be applied to those transactions. The International Transaction Fee is a FINANCE CHARGE.  This International Fee 
may cause the ANNUAL PERCENTAGE RATE on the billing statement on which the Charge made in a foreign currency 
first appears to exceed the nominal ANNUAL PERCENTAGE RATE.   

Transaction Fee for Balance Transfers: You may transfer a balance from another account to this Account.  For each 
Balance Transfer, we will add a Balance Transfer Fee of the greater of $5 or 3% of the U.S. dollar amount of the Balance 
Transfer. There is no maximum Balance Transfer Fee. The Balance Transfer Fee is a FINANCE CHARGE.  The Balance 
Transfer Fee may cause the ANNUAL PERCENTAGE RATE on the billing statement on which the Balance Transfer 
first appears to exceed the nominal ANNUAL PERCENTAGE RATE.   

Default: We may consider your Account to be in default at any time if you fail to pay us any payment when it is due, if you 
attempt to borrow more than the applicable limits on your Account, if your payment is returned by your bank or financial 
institution,  if  you  die,  if  any  government  authority  takes  action  that  TCM  Bank,  N.A.  believes  adversely  affects  your 
financial condition or ability to repay the Debt or if you breach any other promise or obligation under this Agreement. 
Subject to applicable law, we also may consider your Account in default at any time if any statement made by you to us in 
connection  with  this  credit  program  was  false  or  misleading,  if  you  breach  any  other  promise  or  obligation  under  this 
Agreement or any other agreement that you may have with us or with any of our affiliates, or if we have any reason to 
believe you may not be creditworthy. Upon your default and subject to any limitations or requirements of applicable law, 
you agree to pay all other reasonable costs, including reasonable attorney’s fees, incurred by us (1) in collecting the balance 
due, including FINANCE CHARGES, if any, whether or not suit is brought against you, and (2) in protecting ourselves 
from any harm that we may suffer as a result of your default. We may also, upon your default, subject to applicable law, 
declare  the  entire  amount  of  your  obligations  to  us  immediately  due  and  payable  and  suspend  or  cancel  your  Account 
privileges.  

Delinquency Assessments: Your Account may be considered delinquent if you fail to pay us at least the Total Minimum 
Payment by the payment due date shown on each monthly statement. If your Account remains delinquent at the statement 
closing date,  subject to applicable law, we will add a Late Payment Fee (see #4 in Fees, below). You will only be charged one 
Late Payment Fee for any monthly Total Minimum Payment which is not paid by the payment due date.  

Suspension/Cancellation: In addition to any of the actions we may take under this Agreement, we may suspend or cancel your 
Account privileges at our sole option, subject to applicable law, at any time with or without cause and without giving you 
notice, including but not limited to a situation in which (1) you cease to be an account holder in good standing with respect to 
any other accounts you may have with TCM Bank, N.A., or (2) you are in default. Any such action on our part will not cancel 
your obligations to pay us the outstanding balance, Finance Charges, and other charges due on your Account under the terms 
of the Agreement in effect at the time of the cancellation or suspension of your account or as subsequently amended. You agree to 
pay us all such obligations despite any suspension or cancellation of your account.  

 
 
 
 
 
 
 
 
Fees: We may charge the following fees, subject to applicable law:  

1. ANNUAL FEE: The Account Opening Disclosure accompanying this Agreement states whether an annual fee applies 
to your account and, if so, the amount of the fee.  

2. RETURNED PAYMENT: A fee of up to $39 will be charged for each returned payment. 

3. STOP PAYMENT ORDERS: If you request us to stop payment on a convenience check drawn on your Account, we 
may charge your  Account a fee of $29.   

4. LATE PAYMENT FEE: We will charge a late fee of up to $39 if we do not receive your minimum payment by the 
payment due date each month. 

5. RESEARCH FEE: You agree to pay $3 for each photocopy of a sales slip you request and $4 for each duplicate copy of a 
monthly statement you request. However, we will not impose these fees if you request such items in connection with a billing 
error dispute which you have notified us of in writing.  

6. EXPEDITED PAYMENT FEE:  You agree to pay $10 for each payment initiated via telephone and assisted by a customer 
service representative for same day payments. 

Insurance: If you use the Account to buy insurance, you give us permission to pay premiums for you when due. You agree to 
repay us according to the terms of this Agreement. You must tell us in writing if you no longer wish us to pay premiums for 
you. If your Account is canceled, we will stop paying the premiums for you.  

Waiver: Our failure to exercise any of our rights under this Agreement, or our waiver of our rights on any one occasion, shall 
not constitute a waiver of such rights on any other occasion.  

Consumer Reports: You authorize us and our affiliates to make whatever credit investigations we deem appropriate and to 
obtain and exchange any information we may receive from consumer reports and other sources. We may ask consumer reporting 
agencies for consumer reports of your credit history. Upon request, we will tell you whether a consumer report was requested 
and the name and address of the agency that furnished it. As permitted by law, we may furnish information concerning your 
Account to consumer reporting agencies. If we determine that your account is past due, adverse credit information may appear 
on your consumer report and the consumer reports of any Additional Cardholders on your Account.  

Telephone Monitoring: From time to time, we may monitor telephone calls between you or Additional Cardholders and us 
to assure the quality of our customer service.  

Benefits and Services: We reserve the right to add, modify, or delete any benefit or service offered with the Card at any time 
without notice to you.  

Change of Billing Address – Notices: You must notify us immediately of any change in your billing address. Any notice 
given by us shall be deemed to be given when deposited in the United States Mail, postage prepaid, addressed to you at the 
latest billing address shown on our records.  

Change  of  Rates,  Fees,  Terms  –  Assignment:  We  may  assign  Card  accounts  to  our  affiliates  or  to  some  other  financial 
institution at any time. We may also change the rates, fees, and terms of this Agreement at any time, in accordance with 
applicable law. We will notify you of changes if we are required to do so by law, and you may be given the opportunity to 

 
 
 
 
 
 
 
 
 
 
 
 
 
reject those changes to the extent required by law or otherwise in our discretion. If you choose not to accept those changes, 
you may terminate this Agreement by notifying us in writing. However, your Account will be closed and you will remain 
responsible for all Charges made before you terminated the Agreement.  

Revocation and Voluntary Cancellation: We can revoke your right to use the Card at any time. We can do this whether or 
not you have violated this Agreement and without giving you notice. If we revoke the Card, you must return the Card to us 
if we request. Also, if a merchant that accepts cards asks you to surrender an expired or revoked Card, you must do so. You 
may not use the Card after it has expired or after it has been revoked. If you ask us to cancel your Account, but you continue 
to  use  your  Account  after the  date of  cancellation,  we  will  consider  such  use  as  your request  for  reinstatement  of  your 
Account. We may then reinstate your Account and bill you accordingly.  

Severability:  If any part of this Agreement conflicts with applicable law, that law will control, and this Agreement will be 
considered changed to the extent necessary to comply with that law.  If any part of this Agreement is determined by a court of 
valid jurisdiction to be invalid, the remainder of this Agreement will remain in effect. 

Your Rights Under the Military Lending Act: Federal law provides important protections to members of the Armed Forces 
and their dependents relating to extensions of consumer credit. In general, the cost of consumer credit to a member of the 
Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as 
applicable  to  the  credit  transaction  or  account:  The  costs  associated  with  credit  insurance  premiums;  fees  for  ancillary 
products sold in connection with the credit transaction; any application fee charged (other than certain application fees for 
specified credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit 
card account). 

To  Cardholders  in  the  United  States.  Your  Billing  Rights  –  Keep  This  Notice  for  Future  Use.  This  notice  contains 
important information about your rights and our responsibilities under the Fair Credit Billing Act.  

What to  Do If You Find a Mistake on Your Statement. If you think there is an error on your statement, write to us at:  TCM 
Bank, N.A., Customer Service, P.O. Box 31481, Tampa, FL 33631-3481.   

In your letter, give us the following information:  
  • Account information: Your name and account number.  
  • Dollar amount: The dollar amount of the suspected error.  
  • Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe 
it is a mistake. 

You must contact us: 
  • Within 60 days after the error appeared on your statement. 
  • At least 3 business days before an automatic payment is scheduled, if you want to stop payment on the amount you think 
is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any 
potential errors and you may have to pay the amount in question.  

What Will Happen After We Receive Your Letter. 
When we receive your letter, we must do two things: 
  1.  Within 30 days of receiving your letter, we must tell you that  we received your letter.  We will also tell you if we have 
already corrected the error. 

 
 
 
 
 
 
 
 
 
  2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is 
correct. 

While we investigate whether or not there has been an error: 
  • We cannot try to collect the amount in question, or report you as delinquent on that amount. 
  • The charge in question may remain on your statement, and we may continue to charge you interest on that amount.   
  • While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
  • We can apply any unpaid amount against your credit limit.  

After we finish our investigation, one of two things will happen: 
  • If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.  
  • If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and 
fees.   

We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if 
you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within ten (10) days telling us that you 
still refuse to pay.  If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. 
We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when 
the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is 
correct.  

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good 
faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.  

To use this right, all of the following must be true:  
  1. The  purchase  must  have  been  made  in  your  home  state  or  within  100  miles  of  your  current  mailing  address,  and  the 
purchase  price  must  have  been  more  than  $50.  (Note:  Neither  of  these  are  necessary  if  your  purchase  was  based  on  an 
advertisement we made to you, or if we own the company that sold you the goods or services.) 

  2.  You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check 
that accesses your credit card account do not qualify. 

  3. You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: TCM Bank, N.A., 
Customer Service, P.O. Box 31481, Tampa, FL 33631-3481.   

While we investigate, the same rules apply to the disputed amount as discussed above.  After we finish our investigation, we 
will tell you our decision.  At that point, if we think you owe an amount and do not pay, we may report you as delinquent.  

 
 
 
 
 
 
 
 
 
 
 
 
 
State Laws Require the Following Notices:  California Residents: A married applicant may apply for a separate account.  
After approval, each applicant shall have the right to use this account to the extent of the credit limit set by the creditor and 
each applicant may be liable for the amount extended under this account to any joint applicant.  Delaware Residents:  Service 
charges not in excess of those permitted by law will be charged on the outstanding balances from month to month.  New 
York Residents:  New York residents may contact the New York State Department of Financial Services at 1-800-342-3736 
to  obtain  a  comparative  listing  of  credit  card  rates,  fees  and  grace  periods.    Ohio  Residents:    The  Ohio  laws  against 
discrimination require that all creditors make credit equally available to all creditworthy customers, and that credit reporting 
agencies maintain separate credit histories on each individual upon request.  The Ohio Civil Rights Commission administers 
compliance with this law.  Married Wisconsin Residents:  Your signature confirms that this loan obligation is being incurred 
in the interest of your marriage or family. No provision of any marital property agreement, unilateral statement or court 
decree adversely affects a creditor’s interest unless, prior to the time the credit is granted, the creditor is furnished a copy of 
the agreement, statement or decree or has actual knowledge of the adverse provision.