Visa Cardholder Agreement and Disclosure 
Platinum  |  Blue  |  Gold  |  Blue Secured 

This Visa Cardholder Agreement (Agreement) and the Account Opening Disclosures accompanying this Agreement will govern your 
Visa Gold, Blue, Blue Secured and Platinum Credit Card and account issued by Sound Credit Union. By having signed the Visa Credit 
Application or signing or using the card, you agree to be  bound by and perform the terms and conditions of the  Visa Cardholder 
Agreement and Disclosure Statement.  

In this Agreement the words you or your mean each and all of those who apply for the card or who sign this Agreement. Card means 
the Visa Credit Card and any duplicates and renewals we issue. Account means your Visa Credit Card Line of Credit account with us. 
We, us, and ours mean this Credit Union. 

RESPONSIBILITY 
If we issue you a card, you agree to repay all debts and the Interest Charges arising from the use of the card and the card account. 
For example, you are responsible for charges made by yourself, your spouse and minor children. You are also responsible for charges 
made by anyone else to whom you give the card, and this responsibility continues until the card is recovered. You cannot disclaim 
responsibility  by  notifying  us,  but  we  will  close  the  account  for  new  transactions  if  you  so  request  and  return  all  cards.  Your 
obligation to pay the account balance continues even though an agreement, divorce decree or other court judgment to which we 
are not a party may direct you or one of the other persons responsible to pay the account. Any person using the card is jointly and 
individually responsible with you for charges he or she makes, but if that person signs the card he or she becomes a party to this 
Agreement and is also jointly and individually responsible for all charges on the account, including yours. We are not responsible if a 
merchant,  bank,  or  ATM  refuses  to  honor  your  card.  Although  you  may  have  credit  available,  we  may  not  authorize  credit  for  a 
particular transaction due to operational difficulties or, in our discretion, for any other appropriate reason. 

LOSS OR THEFT OF CARD 
You  agree  to  notify  us  immediately,  orally  or  in  writing,  at  Sound  Credit  Union,  PO  Box  1595,  Tacoma,  WA  98401  or  telephone 
253.383.2016 or Visa at 800.VISA.911 and advise us of the loss, theft or unauthorized use of your credit card(s).  If you notify us of 
your lost or stolen credit card(s), you will not be liable for any losses, unless you were grossly negligent or fraudulent in  handling 
your credit card(s). Otherwise your liability for unauthorized credit card transactions may be up to $50. 

CREDIT LINE 
The approval of your application will establish a Line of Credit for you. We  will notify  you of this amount when we issue you  the 
card(s).  You  agree  not  to  let  the  account  balance  exceed  this  approved  Credit  Line.  Each  payment  you  make  on  the  account  will 
restore your Credit Line by the amount of the payment which is applied to the principal. You may request an increase in your Credit 
Line by submitting a new application, which must be approved by Sound Credit Union. You agree that we may change this limit at 
any time, and we will notify you of any such change that is not temporary. You agree not to permit your unpaid balance to exceed 
your total credit limit.  

CANCELLATION OF YOUR ACCOUNT 
Cancellation by You: You may cancel your Account at any time by: (i) returning all Cards to us and (ii) by sending us a letter that you 
wish to cancel the account. Your card(s) and letter should be addressed to us at our address appearing on your monthly statement.  

Cancellation by Us: By giving you written notice we may reduce your Credit Line from time to time, or with good cause revoke your 
card and terminate the Agreement. Good cause includes your failure to comply with the Agreement, or our adverse reevaluation of 
your creditworthiness. If we  cancel your account you must return all cards immediately to us. Any use of the Account or Card(s), 
after we have cancelled or suspended your Account, may be considered fraudulent. 

You Continue to Be Liable: If your Account is terminated, cancelled or suspended, each of you will continue to be liable for all sums 
owed on it until the Account is paid in full. You will also remain liable for any use of any Card(s) not returned to us. If your account is 
suspended,  it  will  not  be  returned  to  active  status  until  we  specifically  inform  you,  regardless  of  your  receipt  of  any  monthly 
statement.  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CREDIT INFORMATION 
You authorize us to investigate your credit  standing when opening, renewing or reviewing your account, and you authorize us to 
disclose information regarding your account to credit bureaus and other creditors who inquire of us about your credit standing. You 
also understand that our Privacy Policy, as may be amended from time to time, applies to you and your account. 

MONTHLY PAYMENT 
We  will  mail  you  a  billing  statement  every  month  showing  your  previous  balances  of  purchases  and  cash  advances,  the  current 
transactions  on  your  account,  the  remaining  credit  available  under  your  Credit  Line,  the  New  Balances  of  purchases  and  cash 
advances, the Total New Balance, the Interest Charge due to date, any other billed fees, and the Minimum Payment required. Every 
month you must pay at least the Minimum Payment due. You may pay more frequently, pay more than the Minimum Payment or 
pay the New Balance in full. The Minimum Payment will be either (a) 2% of your Total New Balance or $25 whichever is greater; or 
(b) your Total New Balance if it is less than $25 plus (c) any portion of the Minimum Payments(s) shown on prior statement(s) which 
remains unpaid. In addition, if at any time your Total New Balance exceeds your credit line, you must immediately pay the excess 
upon notification. Borrowing the full amount of your credit line may result in an increased minimum payment to cover the interest 
due.  Payments are posted in the order as follows: The system applies payments to the balances outstanding as of the last statement 
in the following order:  
•  Late Charges 
•  Purchase new interest unpaid (includes insurance interest unpaid) 
•  Cash Advance new interest unpaid 
•  Other Fees (both those that have appeared on a statement and those posted in the current cycle that have not yet appeared on a 

statement) 

•  Purchase new balance (includes insurance premiums) 
•  Cash Advance new balance 
•  Promotional balances 

Payments along with your remittance stub should be mailed directly to us so we receive the payment on or before the payment due 
date.  Payment  shall  be  made  by  a  check  or  money  order  made  in  U.S.  funds  or  an  electronic  credit  issued  by  a  U.S.  financial 
institution naming us as payee. Payments will be credited on the date received. Payments received at the address shown on your 
statement on or before 5:00 PM on any business day will be credited to your Account as of that date; payments received by mail at 
that address after 5:00 PM or on a weekend will be posted to your Account as of the next business day. 

INTEREST CHARGES 
You can avoid Interest Charges on purchases by paying the purchase amounts in the New Balance of Purchases each month within 
25 days of your statement closing date. Otherwise, the New Balance of Purchases, and subsequent purchases from the date they are 
posted on your account, will be subject to Interest Charge. Cash advances are always subject to Interest Charges from the date they 
are posted to your account. Interest Charge (interest) is calculated by applying a periodic rate to the average daily principal balances 
of purchases and cash advances on the account. The principal balances of purchases and cash advances are determined each day 
during the statement period, beginning with the principal portion of your Previous Balances, reduced by payments you make and 
credits we apply and increased by purchases and cash advances you make and debit adjustments. The daily principal balances for 
purchases and cash advances are totaled, and divided by the number of days in the statement period, to produce separate average 
daily principal balances for purchases and cash advances to which the periodic rate is then applied. The Periodic Rate that is used to 
compute  the  Interest  Charge  is  variable,  and  will  change  based  on  changes  in  an  index,  which  is  the  highest  “Prime  Rate”  as 
published in the Wall Street Journal as of the fifth day before the end of the previous calendar month.  We add a margin to the index 
to  obtain  the  Annual  Percentage  Rate.  The  Annual  Percentage  Rate  is  divided  by  12  to  obtain  the  periodic  rate.  The  rate  will  be 
adjusted  on  the  first  day  of  each  billing  cycle.  The  amount  of  the  margin  that  will  apply  to  your  account  is  based  on  your  credit 
profile  and  will  be  provided  to  you  on,  or  before,  you  receive  your  card.  In  addition  to  the  interest  charge,  a  cash  advance  fee 
(Interest Charge) equal to 4% of the advance or $10, whichever is greater, will apply to each cash advance. 

DEFAULT 
You will be in default if you fail to make any minimum payment within 25 days after your monthly statement closing date. You will 
also be in default if your ability to repay us is materially reduced by a change in your employment, an increase in your obligations, 
bankruptcy or insolvency proceedings involving you, your death or your failure to abide by this Agreement. We have the right to 
demand immediate payment of your full account balance if you default, subject to our giving you any notice required by law. To the 
extent permitted by law, you will also be required to pay our collection expenses, including collection agency costs, court costs and 
reasonable attorneys’ fees. 

 
 
 
 
 
USING THE CARD 
To make a purchase or cash advance, there are two alternative procedures to be  followed. One is for you to present the card to 
participating Visa plan merchants, to us or to another financial institution which honors Visa, and sign the sales or cash advance draft 
which  will  identify  your  card.  The  other  is  to  complete  the  transaction  by  using  your  Personal  Identification  Number  (PIN)  in 
conjunction with an Automated Teller Machine (ATM) which provides access to the Visa system. Sound Credit Union reserves the 
right to impose a dollar limit on ATM cash advances made within a single day. Your monthly statement will identify the merchant, 
electronic terminal or financial institution at which the transactions were made, but sales, cash advance, credit or other slips cannot 
be returned with the statement. You will retain the copy of such slips furnished at the time of the transaction in order to verify the 
monthly statement. Sound Credit Union may make a reasonable charge for photocopies of slips which you may request. You may 
not use the card or account for any unlawful or illegal transaction, and you agree to hold us harmless if you do. We may refuse to 
honor any transaction that we believe is illegal or unlawful.  

RETURNS AND ADJUSTMENTS 
Merchants and others who honor the Card(s) may give credit for returns or adjustments and they will do so by issuing this credit to 
your account. You should retain a copy of this credit slip until you verify the posting of the credit to your account on a monthly billing 
statement. If your credits or any payments exceed what you owe us, we will apply this credit balance against future purchases and 
cash advances, or if it is $1 or more, we will refund it upon your written request or automatically after 6 months. 

FOREIGN TRANSACTIONS 
Purchases  and  cash  advances  made  in  foreign  countries  will  be  billed  to  you  in  U.S.  dollars.  The  currency  conversion  rate  for 
international  transactions  as  established  by  Visa  International,  Inc.  is  a  rate  selected  by  Visa  from  the  range  of  rates  available  in 
wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or the 
government-mandated  rate  in  effect  for  the  applicable  central  processing  date.  In  addition,  you  will  be  charged  a  Foreign 
Transaction Fee of up to 1% of the transaction amount for any card transaction made in a foreign country. 

EFFECT OF AGREEMENT 
We reserve the right to amend the terms of the Agreement at any time as permitted by and subject to any limitations and notice 
requirements of applicable law. If you do not accept the new Annual Percentage Rate, you may pay off your balance. We may sell or 
transfer your account and any amounts owed on your account to another person at any time. If we do, this Agreement will still be in 
effect and any successor will have our rights in this Agreement to the extent assigned. The Agreement will be governed by the laws 
of the state of Washington. 

LIMIT ON ADVANCES 
For advances taken from an ATM, there is a limit for each transaction and a $500 daily limit that you may obtain. 

SECURITY INTEREST—COLLATERAL 
You pledge to us and grant us a consensual security interest in all joint and individual share and deposit accounts you have with us 
now and in the future to secure your Visa account. You authorize us to apply the balance in these account(s) to pay any amount due 
to your Visa account if you should default, without further notice to you. Additionally, any collateral (except your principal dwelling) 
securing other loans with us in the past and in the future will also secure your Visa account.  

PLEDGE OF SHARE ACCOUNT 
This paragraph applies only if you have a Visa Blue  Secured credit card,  which requires a separate  security agreement. To  secure 
your  obligation, you  grant us  a  security  interest  in  your  deposit  account  under  the  Visa  Blue  Secured  Pledge  Form  that  you  have 
signed. The Visa Blue Secured Pledge Form is incorporated into and made part of this Agreement and Disclosure by this reference. 

OTHER FEES 
ANNUAL FEES 
Gold: none 
Blue: none 
Blue Secured: none  
Platinum: none 

REPLACEMENT CARDS: We will charge your account $5 for replacement of a card. 

 
 
 
 
 
 
 
 
 
DRAFT COPY CHARGES: There is a minimum charge of $6 per copy for each sales draft requested.  If your request is related to a 
billing error and an error is found, we will reverse any copy charges made to your account.  

LATE FEES: up to $25 when payment is not received by the due date 

CASH ADVANCE: 4% of advanced amount ($10 minimum) 

CARD RECOVERY FEES: There is a $65 charge for card recovery due to over limit or delinquent accounts.  

COLLECTION FEES: If you fail to comply with this Agreement, you will promise to pay our collection costs and reasonable attorneys’ 
fees to enforce any provision of this Agreement in accordance with state and federal laws. 

STATEMENT  COPY  CHARGES:  There  will  be  a  charge  of  $2  for  each  copy  requested.  The  fee  will  be  billed  directly  to  your  Visa 
account. 

ATM SURCHARGES: If you use an ATM to obtain a cash advance and the ATM is not operated by us, you may be charged an ATM 
surcharge  by  the  ATM  operator  or  an  ATM  network  utilized  for  such  a  transaction.  The  ATM  surcharge  may  be  charged  to  your 
account if you complete the transaction. You will also be charged the normal cash advance fee. 

YOUR CREDIT CARD BILLING RIGHTS 
Keep this document for future use. This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What to Do If You Find a Mistake on Your Statement. If you think there is an error on your statement, write to us at: Sound Credit 
Union, PO Box 1595, Tacoma WA 98401. In your letter, give us the following information: 
•  Account information: Your name and account number. 
•  Dollar amount: The dollar amount of the suspected error. 
•  Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a 

mistake. 

You must contact us: 
•  Within 60 days after the error appeared on your statement. 
•  At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is 

wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do, we are not required to investigate any potential 
errors and you may have to pay the amount in question. 

What will happen after we receive your letter. When we receive your letter, we must do two things: 
1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already 

corrected the error. 

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 
•  We cannot try to collect the amount in question or report you as delinquent on that amount. 
•  The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 
•  While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
•  We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 
• 
• 

If we made the mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. 
If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. 
We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you 
do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to 
pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
name of anyone to  whom  we reported you as delinquent, and we  must let those organizations know  when the matter has been 
settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even 
if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases. If you are dissatisfied with the goods or services that you have 
purchased with your credit card and you have tried in good faith to correct the problem with the merchant, you may have the right 
not to pay the remaining amount due on the purchase. To use this right, all of the following must be true: 
1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase 
price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we 
mailed to you, or if we own the company that sold you the goods or services.) 

2.  You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that 

accesses your credit card account do not qualify. 
3.  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at the above address. While 
we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you 
our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent. 

EXTRA AWARDS PROGRAM TERMS AND CONDITIONS 
Platinum  cardholders  earn  one  (1)  awards  point  for  each  net  purchase  dollar  on  the  card.  Merchandise  returns  and  other  non-
payment  credits  will  be  deducted  from  accumulated  awards  points.  Purchases  do  not  include  cash  advances  (including  balance 
transfers).  Awards  points  do  not  accumulate  for  fees  or  finance  charges.  Sound  Credit  Union  will  determine  what  constitutes  a 
qualifying purchase. 

Awards points must be redeemed through the Extra Awards redemption center by going to soundcu.com or calling 877.909.1450, or 
from outside the US or Canada 206.352.3478, collect.  Please refer to soundcu.com for complete program rules and details. 

Any itinerary modifications after ticketing are the sole financial responsibility of the  traveler. Travel is based on availability at the 
time  of  ticketing.  Sound  Credit  Union  is  not  responsible  for  over-sold  or  sold  out  flights,  cancelled  flights  or  changed  flights  and 
assumes no responsibility.  Tickets may be purchased for any individual that the cardholder designates.  

Awards  points  cannot  be  used  in  conjunction  with  any  other  type  of  awards  program,  promotion,  frequency  reward  program,  or 
coupons.  

Awards points will expire on the last day of the month, four (4) years after the month they were earned, on a first-in, first-out basis. 
For example, awards points earned during January 2011 will expire on February 28, 2015.    

For awards points to be redeemed the Visa Platinum account must not be past due or over limit at the time the awards points are 
redeemed. If the Visa Platinum account is closed by the cardholder or Sound Credit Union, the cardholder cannot redeem awards 
points. The Credit Union will determine what constitutes a closed account. 

Awards points are not the property of the cardholder and cannot be bought, sold or transferred in any way. Awards points have no 
cash  value  and  cannot  be  used  to  pay  other  obligations  to  Sound  Credit  Union  or  any  other  party.  No  cardholder  or  claimant  is 
entitled to compensation from Sound Credit Union if awards points are revoked, terminated or lost. 

Sound Credit Union reserves the right to amend the program at any time.      

                                                               Revised October 2013 

 253.383.2016 |  soundcu.com  |  800.562.8130 
Sound Credit Union, PO Box 1595, Tacoma WA 98401