Truth in Lending Disclosure 
Military APR Disclosure 
Visa®  Credit Cardholder Agreement 
Effective July 21, 2018 

This document contains the terms which govern your Credit Union Visa credit card Account (“Account”).  Please review this document and keep it for your 
records.  In this document the words “you” and “your” mean the individual(s) who requested the Account or to whom we issued an account. “Card” means the 
Visa Credit Card and any duplicates and renewals the Credit Union issues. 

“We,” “us,” “our,” and “Credit Union” mean State Employees’ Credit Union, the issuer of the Card.  “Our Mailing Address” is Cardholder Services, P.O. Box 
28540, Raleigh, NC  27611-8540.  Our business days are Monday through Friday, 8:30 am to 5:30 pm.  Contact your local branch or if you need assistance 
outside  of the  Credit Union’s normal business hours,  please  call us  at  1-888-732-8562.  Calls  to  the  Credit  Union  may  be  recorded.  These  rules  and 
regulations apply to any Credit Union Visa credit card (“Card”) issued, or to be issued, by the Credit Union. Any Credit Union member (“Cardholder”) who 
applies for, signs, accepts, uses, or authorizes the use of the Card agrees to be bound by these Rules and Regulations, and agrees that they shall constitute 
the  agreement  between  the  Credit  Union  and  the  Cardholder  governing  the  use  of  the  Card.  Furthermore,  by  signing  the  Card  as  specified  herein,  the 
Cardholder expressly agrees to be bound by the provisions of these Rules and Regulations as to the rates and charges applicable to use of the Card.  If you do 
not agree to this Agreement, do not sign or use your Card and immediately contact your local branch or call us at 1-888-732-8562 to block the Card.  Calls 
to the Credit Union may be recorded. 

Notifications  and  Changes:  Any  notice  required  to  be  given  by  these  Rules  and  Regulations,  by  law,  or  desired  to  be  given  by  the  Credit  Union  will  be 
considered given if and when posted in the United States mail, postage prepaid, and addressed to the Cardholder at the last known address as shown on the 
Credit Union’s records.  The Credit Union may modify or amend this Agreement, from time to time, upon 45 days advance  written notice to the Cardholder. 
The new terms, including any increase or decrease in the charges, will apply to both new Cash Advances and Purchases made on and after the effective date. 
The  Cardholder  can  contact  the  Credit  Union  at  any  time  to  determine  if  changes  have  been  made  to this  agreement  since  the  date  this  document  was 
printed.  Call us at 1-888-732-8562 or write to us at Our Mailing Address. Calls to the Credit Union may be recorded. 

Ownership, Termination and Expiration:  The Credit Union may, at any time, suspend your Card and your ability to use your Card, for any reason allowed by 
law, such as if we suspect possible fraud or suspicious activity, or for security reasons.  The Card remains the property of the Credit Union  at all times.  We 
may, at any time and for any reason, terminate a Card and your use of the Card and may request the Card to be surrendered.  Your Card will expire on the last 
calendar day of the month of the expiration date on the Card.  Upon termination or expiration, we may stop accepting transactions from the Account and we 
may decline to authorize a transaction with the Card.  You agree not to use or attempt to use any expired or revoked Account to obtain credit.  You or anyone 
jointly liable for the Account may voluntarily terminate the Account at any time by notifying us orally or in writing.  However, this will not relieve you or any joint 
owners from liability for the repayment of any obligations arising from the use of the Account. 

Use  of  Card:  You may  only  buy  goods  or  services  from  businesses  displaying  the  Visa  sign (“Merchant”), or  borrow  cash  from  the  Credit  Union  or  other 
institutions displaying such signs.  You must follow any reasonable and proper procedures by those honoring the Card.  In order for the Card to be valid, it 
must be signed by the Cardholder or Authorized User.  The Cardholder must be a Credit Union member.  By signing, activating, using, or allowing another 
person to use the Card, you agree to this Agreement and are responsible for all authorized transactions and cash advances made by the use of this Card. 

Credit Limit:  Your credit limit is set by the Credit Union and may be changed from time to time with notice to the Cardholder.  The Credit Union may, at its 
option, recognize transactions (and extend credit) which will cause the Cardholder’s outstanding balance to exceed the maximum credit limit. 

Activating Your Card:  You must activate your Card by calling 1-866-322-2377. The Card is not valid until it has been activated. 

Authorized Users:  You may request a Card for an Authorized User in the name of a person identified by you at any time.  We may request information about 
the  person  to  whom  you  want  us  to  issue  the  Card  and  reserve  the  right  to  deny  your  request  for  an  Authorized  User  Card.  You  are  responsible  for  all 
transactions made by an Authorized User.  You have the right to revoke an Authorized User at any time either by notifying your local branch or by calling us at 
1-888-732-8562. Calls to the Credit Union may be recorded. 

Your Responsibilities:  You are responsible for the following: 

• You agree not to use the Card if such use would cause your Account to exceed the credit limit. 
• You agree to pay immediately upon demand any amount in excess of the maximum credit limit. 
• You are responsible for all transactions and cash advances made through the use of your Card by yourself, or any Authorized User, or any person you 

allow to use your Card. 

• You will not authorize anyone else to use your personal Card (other than Authorized Users added to the Account) and you will not transfer your Card to 
anyone. If you do give your card to another individual, you will be responsible for all transactions and cash advances made through the use of your 
card. 

• You agree to notify us AT ONCE if you believe your Card has been lost or stolen or if someone has used or may use your Card without your permission 
by contacting your local branch immediately or by calling us at 1-888-732-8562 or 919-857-2150 locally in Raleigh.  You may also write us at Our 
Mailing Address.  Calls to the Credit Union may be recorded. 

• You agree to cooperate with us in our investigation of any possible unauthorized use of your Card. 
• You agree to retain copies of all sales slips, cash advance slips, or any other instrument acknowledging or recognizing a transaction, and to use such 

copies to identify transactions reported on your periodic statement. 

• You will not use your Card in an illegal transaction or in connection with an Internet gambling transaction. 

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• You will take reasonable steps to protect the security and confidentiality of the Personal Identification Number (PIN) for your Card. 

Interest Rates and Interest Charges 

Annual 

Percentage  9.75% 
Rate (APR) 
for 
Purchases 

This APR will vary based on the 26-week 
Treasury Bill rate rounded up to the nearest 
1/4%* 

APR for 
Balance 
Transfers 

9.75% 
This APR will vary based on the 26-week 
Treasury Bill rate rounded up to the nearest 
1/4%* 

APR for Cash 
Advances 

9.75% 
This APR will vary based on the 26-week 
Treasury Bill rate rounded up to the nearest 
1/4%* 

Paying 
Interest 

Your due date is at least 21 days after the 
close of each billing cycle.  We will not 
charge you any interest on purchases if you 
pay your entire balance by the due date each 
month.  We will begin charging interest on 
cash advances on the transaction posting 
date. 

For Credit 
Card Tips 
from the 
Consumer 
Financial 
Protection 
Bureau 

To learn more about factors to consider 
when applying for or using a credit card, visit 
the website of the Consumer Financial 
Protection Bureau at 
http://www.consumerfinance.gov/learnmore. 

Fees 
Annual Fee 

Transaction Fees 

• Balance Transfer 

• Cash Advance 

• Foreign Transaction 

• ATM 

Penalty Fees 

• Late Payment 

• Returned Payment 

None 

None 

None 

1% for transactions 
conducted in two currencies 
and 0.8% for transactions 
conducted in one currency 

$0.75 for each transaction 

$5 

$5 

How We Will Calculate Your Balance 

We calculate the interest charge on your Account by 
applying the periodic rate to the “average daily balance” 
of your Account (including current transactions).  To 
determine the “average daily balance” we take the 
beginning balance of your Account each day, add any 
new purchases, and subtract any payments or credits. 
This gives us the daily balance.  Then we add up all the 
daily balances for the billing cycle and divide the total by 
the number of days in the billing cycle.  This result is the 
“average daily balance.” 

*The APR equals 7.5% plus the Index Rate.  The Index Rate is the 26 week Treasury Bill rate set at the first T-bill Auction held each quarter in January, April, 
July, and October, and adjusted up to the nearest ¼%.  Because the Index Rate is subject to change each quarter, the APR is as well. 

*Billing Rights information on your rights to dispute transactions and how to exercise those rights is provided in this Agreement. 

Rates and Charges:  You agree to the rates and charges and methods of computation set forth in this document which are made in accordance with the Truth 
in Lending Law.  The Monthly Periodic Rate for the monthly billing cycle is equal to 1/12 of the Annual Percentage Rate (APR). The Monthly Periodic Rate will 
be computed to 1/100th of one percent. The method for  calculating the APR is explained below. The APR is subject to change on the first day of the first 
billing cycle at the beginning of each quarter (January, April, July, and October).  If the APR should change, then the Monthly Periodic Rate will change and 
the new rate will take effect on the first day of the billing cycle of January, April, July, and October.  The APR will equal 7.5 percentage points plus the Index 
Rate. The Index Rate is the 26 week Treasury Bill rate set at the first Auction held in January, April, July, and October and adjusted up to the nearest 1/4%. 
Increases in the  APR  will result  in a higher finance  charge which  may result  in additional payments over a  longer period  in o rder to repay  the  purchases 
balance  or your cash advance balance. The  increased APR will apply to any balance  outstanding  on the  effective  date of the change as well as  to future 
purchases and advances. There is no minimum APR.  The APR will not exceed 18% per year or the maximum permitted by applicable law, whichever is lower. 
The APR and the Monthly Periodic Rate used to compute your finance charge appears on your monthly statement. 

Foreign Currency Transactions:  Foreign currency transactions will be converted to U.S. Dollars by Visa.  Under the currency conversion procedure that Visa 
currently uses, the non-U.S. dollar transaction amount is converted into a U.S. dollar amount by multiplying the transaction amount in the non-U.S. dollar 

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currency by a currency conversion rate.  The conversion rate that Visa typically uses is either a government-mandated rate or a wholesale rate provided to 
Visa.  The currency conversion rate that Visa uses for a particular transaction is the rate in effect for the applicab le currency at the time the transaction is 
processed. This rate may differ from the rate in effect when the transaction occurred or when it was posted to your Account, and may be higher than the rate 
you could have gotten if you had converted U.S. dollars into cash.  If a transaction initially in a foreign currency is converted to U.S. dollars before it is entered 
into the Visa network, the conversion rates and fees of the company that did the conversion will apply. Visa applies a 0.8% International Transaction fee to 
single currency transactions where the currency has already been pre-converted into U.S. dollars and a 1% fee for multi-currency transactions where both the 
country  codes  and  currency  codes  are  different.  The  fee  is  applied  after  converting  the  transaction currency  into  U.S.  dollars.  Two separate  entries  will 
appear on your statement, one for the foreign transaction and one for the International Transaction fee.  The State Employees’ Credit Union does not apply 
any additional conversion fee other than what Visa imposes. 

Refusal to Honor Card:  The Credit Union has no liability or responsibility if any Merchant refuses to honor the Card. 

Notice of Negative Information:  The Credit Union may report information about your Account to credit bureaus. Late payments, missed payments, or other 
defaults on your Account may be reflected on your credit report. 

Events of Default:  At the Credit Union’s option, all amounts due from you to the Credit Union will become immediately due and payable if any of the following 
circumstances apply:  (a) default by the Cardholder in making any payment when due and payable, (b) default by the Cardholder under any provision of these 
Rules and Regulations, (c) the Cardholder’s death or becoming insolvent or making an assignment for the benefit of creditors, (d) a petition being filed or any 
other proceeding being commenced under the Federal Bankruptcy Act or any state insolvency statute by or against the Cardholder, or (e) a receiver being 
appointed  for,  or  a  writ  or  order  of  attachment,  levy  or  garnishment being  issued against the  Cardholder or  any of  the  Cardholder’s property,  assets or 
income. To the extent permitted by law, you agree to pay attorney’s fees and collection costs we incur in collecting amounts you owe us and enforcing our 
rights under this Agreement. 

Obtaining  Account  Information/Receipts:  You  may  obtain  information  about  the  balance  of  your  Account  by  calling  our  ASK-SECU  Automated  Voice 
Response number at 1-800-275-7328 or locally in Raleigh at 919-839-5400.  This information, along with a history of card transactions, is also available 
online through Member Access at www.ncsecu.org.  You can get a receipt at the time you make any transaction with your Card at an ATM or point of sale 
terminal.  A receipt may not be required for a point of sale transaction if the amount of the transaction is $50 or less. 

Periodic Statements:  A statement will be mailed to you after the 20th of each month in which there was a balance or activity on your Account.  Statements are 
also available through Member Access at www.ncsecu.org.  We reserve the right to stop periodic statements if your Account is inactive.  Notify the Credit 
Union  immediately  of  any  charge  or  item  which  you  believe  to  be  incorrect  or  subject  to  dispute.  Any  charge  or  item  on your  monthly  statement  will  be 
considered to be correct 60 days following the statement mail date if written notification from you is not received by that time. 

Payments:  If you choose to pay  less than the total New  Balance  as shown on your monthly statement, a minimum payment is required to be made. The 
minimum payment is computed as 3% of your total New Balance or $25, whichever is greater. Generally, payments above the Minimum Payment due will be 
applied first to higher interest rate balances and then to lower interest rate balances.  This may help you pay off your high est interest rate balances more 
quickly and reduce your interest charges.  Payments received at a branch office by 5:30 pm Monday through Friday will be credited the same business day. 
Payments received electronically through an optional payment service, including online through Member Access, or through ASK-SECU Voice Response, will 
be credited based on the terms presented during use of the service. 

Late Charges:  A late charge of $5 will be added to your Account balance if you fail to make a payment equal to or greater than the Minimum Payment shown 
on your monthly statement on or before the 5th calendar day following the Payment Due Date shown on that monthly statement. You will only have to pay the 
late charge once on the same late payment. Any payment you make will be treated as being your oldest payment due. 

Overdraft:  You  may  request  overdraft  protection  if  you  maintain  a  Credit  Union  checking  account  and  a  Credit  Union  issued  Visa  card.  Overdraft  cash 
advances will be made in $50 increments up to your credit limit less any outstanding balance. If the available amount is less than $50, all funds available 
will be transferred if these funds are sufficient to cover the item(s) in the checking account. You understand that the regular increment amount is subject to 
change by the Credit Union without notice. If your Visa credit card Account is 30 or more days past due, or over the approved credit limit, overdraft protection 
will not be available until the Account is current. Rates and methods of computation are the same as other cash advances. 

Balance Transfers:  All rates and offers are subject to change. The interest rates applicable to purchases or cash advances and for prior promotional/intro 
balances  remain  unchanged.  Balance  transfers  are  treated  as  cash  advances  so  interest  accrues  from  the  date  the  transfer  is  p osted  to  your  account. 
Balance transfers of other SECU loans are not eligible for promotions. SECU may stop offering promotional/intro rates for new balance transfers at any time 
and without prior notice. You agree to allow 30 days to process your request, pay the amount(s) authorized, and transfer the balances to your SECU credit 
card account. You may transfer up to your available credit, not to exceed your credit limit authorized by SECU. Please continue to make minimum payments 
on  your  other  credit  card(s)  until  the  balances(s)  have  been  transferred.  Any  overpayments  must  be  refunded  by  the  other  institution.  Payment  of  the 
amount(s) authorized by you may or may  not satisfy any outstanding balance(s) on the designated account(s). SECU is not responsible for any remaining 
balance or additional charges with regard to such accounts, or for any charges resulting in any delay in the payment and transfer of balances. SECU reserves 
the right to refuse multiple transfers from the same credit card. At expiration of the promotional/intro rate period, the “APR for purchases,” currently 9.75%, 
will apply to any remaining balance. 

Refunds and Merchant Disputes:  If you are entitled to a refund or credit for any reason, you agree to accept a credit to your Card instead of a cash refund, if 
the merchant does not provide cash refunds.  You will settle all disputes about purchases you make using your Card with the merchant who honored the Card. 
We are not responsible for the delivery, quality, safety, legality or other aspect of goods or services that you purchase from others with the Card. 

Liability for Unauthorized Use:  If you notice the loss or theft of your Card or a possible unauthorized use of your Card, you should notify us immediately at the 
address listed on your statement or Cardholder Services, P.O. Box 28540, Raleigh, NC  27611-8540, or call us at 1-888-732-8562.  Calls to the Credit 

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Union may be recorded. You may also contact us through Member Access at www.ncsecu.org.  You will not be liable for any unauthorized use that occurs after 
you notify us.  You may, however, be liable for unauthorized use that occurs before your notice to us.  In any case, your liability will not exceed $50. 
What  To  Do  if  You  Discover  a  Mistake  on  Your  Statement:  If  you  believe  there  is  an  error  on  your  statement,  notify  us  in  writing  at  the  address  on  your 
statement or Cardholder Services, P.O. Box 28540, Raleigh, NC  27611-8540.  You may also contact us through Member Access at www.ncsecu.org.  In your 
letter, please provide the following information: 

• Account Information:  Your name and Account number. 
• Dollar Amount:  The dollar amount of the suspected error. 
• Description of Problem:  If you believe there is an error on your statement, describe the error and why you believe it is a mistake. 

You must contact us within 60 days after the error appeared on your statement.  You must notify us of any potential errors  in writing (or electronically).  You 
may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question. 

While we investigate whether or not there has been an error, the following are true: 

• We cannot try to collect the amount in question, or report you as delinquent for that amount. 
• The charge in question may remain on your statement, and we may continue to charge you interest on that amount.  But, if we determine that we 

made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount. 

• While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
• We can apply any unpaid amount against your credit limit. 

Your Rights if You Are Dissatisfied with Your Credit Card Purchases:  If you are dissatisfied with the goods or services that you have purchased with your Card, 
and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.  To 
use this right, all of the following must be true: 

• The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have 
been more than $50.  (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the 
company that sold you the goods or services.) 

• You must have used your Card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card 

Account do not qualify. 

• You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us  in writing (or electronically) at Our Mailing Address or through 
Member  Access  at  www.ncsecu.org.  While  we  investigate,  the  same  rules  apply  to  the  disputed  amount  as  discussed  above.  After  completion  of  our 
investigation, we will notify you of our decision. At that point, if we believe you owe an amount and you do not pay, we may report you as delinquent. 

Military  Lending  Act  Covered  Borrower:  A covered borrower is  identified  by the  Military Lending  Act as  someone that at  the  time  of  loan origination is  a 
member of the armed forces serving on active duty, active Guard duty, or reserve duty.  A dependent of someone on active duty is also a covered borrower 
under the Military Lending Act. 

Notice of Military APR:  Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer 
credit.  In general, the cost of consumer credit to a member of the Armed Forces on active duty or active Guard or Reserve duty and his/her dependent(s) may 
not exceed an annual percentage rate of 36% for certain types of consumer loans.  This rate must include, as applicable to the credit transaction or account: 
The costs associated with credit insurance premiums; fees for ancillary products sold in connection with the credit transaction; any application fee charged 
(other than certain application fees for specified credit transactions or accounts); and any participation fee charged (other than certain participation fees for 
a credit card account). 

According  to  Part  232  of  Title  32  of  the  Code  of  Federal  Regulations  for  Limitations  on  Terms  of  Consumer  Credit  Extended  to  Service  Members  and 
Dependents, a creditor is required to provide a covered borrower an oral disclosure relating to the extension of credit. 

You may obtain your complete oral disclosure by calling us toll-free at: 1-855-491-7328. 

Upon activation, the cardholder acknowledges receipt of a copy of the MILITARY APR DISCLOSURE STATEMENT and one copy of the Federal Truth in Lending 
Disclosure Statement, all given by lender in compliance with Truth in Lending Simplification and Reform Act of 1980 (Public Law 96-221) and the Military 
Lending Act. 

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