mistake, you will not have to pay the amount in question or any interest or 

other fees related to that amount.

• While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance.

• We can apply any unpaid amount against your credit limit.

26. Your Rights If You Are Dissatisﬁ ed With Your Credit Card Purchases.

If you are dissatisﬁ ed with the goods or services that you have purchased with 

your  Card,  and  you  have  tried  in  good  faith  to  correct  the  problem  with  the 

merchant, you may have the right not to pay the remaining amount due on the 

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100 miles of 

your current mailing address, and the purchase price must have been more than 

$50. (Note: Neither of these are necessary if your purchase was based on an 

advertisement we mailed to you, or if we own the company that sold you the 

2.  You  must  have  used  your  Card  for  the  purchase.  Purchases  made  with  cash 

advances from an ATM or with a check that accesses your Card account do not 

goods or services.)

qualify.

3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisﬁ ed with the purchase, 

contact us in writing at:

Northwest Federal Credit Union

ATTN: Card Services Department

P.O. Box 1229

Herndon, VA 20172-1229

While we investigate, the same rules apply to the disputed amount as discussed 

above. After we ﬁ nish our investigation, we will tell you our decision. At that 

point, if we think you owe an amount and you do not pay we may report you as 

delinquent.

27. Change Of Name, Address, Or Telephone Number(s). You are responsible

for promptly notifying us of a change in your name, address (including the e-mail 

address(es) you use for online banking with us and any other e-mail address(es) at 

which you agree to be contacted), or telephone number(s)(including any wireless 

telephone number(s)).

28. Inactivity. Cards unused and or idle for twelve (12) months or more with a 

zero (0) balance will automatically be closed. Should that occur an application and 

credit approval would be required to establish a new Card account.

15. Consent To Recover Delinquent Payments From Accounts.

a. 

In  consideration  for  and  as  a  condition  of  the  Credit  Union  issuing 

22.  Lost  Or  Stolen  Cards.  You  agree  to  notify  us  immediately  if  your  Card  is 

ever lost or stolen or if unauthorized use may occur. You agree to assist us in 

a  Card(s)  to  you,  you  agree  that  if  you  fail  to  make  your  required 

determining the facts, circumstances, and other pertinent information relating to 

payments  the  Credit  Union  can  take  any  monies  on  deposit  at  the 

any loss, theft, or possible unauthorized use of your Card(s) and to comply with 

Credit Union in which you have an interest to recover all or part of your 

such procedures as we may require in connection with our investigation. We will 

delinquent  debt  without  advance  notice  to  you  and  without  waiving 

send you a new Card with a new account number to replace the Card that was 

other  rights  we  have  to  collect  what  you  owe.  This  consent  is  not  a 

lost or stolen. Although you will be issued a new account number, you will not 

pledge of any shares and will not affect your right to withdraw shares 

be considered to have opened a new account, and any existing balance will be 

prior to our exercise of our rights following your payment default. This 

transferred to the replacement account.

consent  applies  to  all  funds  you  voluntarily  deposit  to  Credit  Union 

accounts,  including  funds  such  as  Social  Security  direct  deposit  that 

are normally exempt from creditors’ remedies (this does not include 

23.  Foreign  Transactions.  Purchases  and  cash  advances  made  with  Visa 

and  Mastercard  outside  of  the  United  States  and  its  territories  may  incur  an 

purchase.

your Individual Retirement, KEOGH or SEPP account). You understand 

international transaction fee. This fee, which is up to one percentage point (1%) 

that we will never require you to deposit exempt funds to Credit Union 

of the transaction amount, is assessed by Visa and Mastercard. The Credit Union, as 

17. Returns and Adjustments. Merchants and others who honor the Card may 

the rate in effect on the date of the transaction or the date the transaction is 

c.   The security interests in this section apply even if your Card(s) is otherwise 

designated “secured” or “unsecured.”

billing statement. 

18.  Plan  Merchant  Disputes.  We  are  not  liable  for  the  refusal  of  any  plan 

you in writing in accordance with the applicable law. However, we may reduce 

merchant or ﬁ nancial institution to honor your Card.

19.  Additional  Beneﬁ ts/Card  Enhancements.  The  Credit  Union  may  from 

indebtedness arising from the use of your Card prior to the effective date of the 

accounts.

b.   For Cards secured by Shares, an amount equal to 100% of your credit limit is 

held in your Regular Savings Account as collateral for your credit. If you give 

the Credit Union a speciﬁ c pledge of shares by signing a separate pledge of 

shares, your pledged shares will secure your Account. You may not withdraw 

amounts that have been speciﬁ cally pledged to secure your Account until 

the Credit Union agrees to release all or part of the pledged amount. If you 

default in your payments under this Agreement, we have the right to apply 

the amount speciﬁ cally pledged to pay off this account in full or in part.

16. Attorneys’ Fees. You agree to pay all costs incurred by us in collecting your 

indebtedness  or  in  enforcing  this  agreement  including  attorney’s  fees  and 

costs, as well as those costs, expenses and attorney’s fees incurred in appellate, 

bankruptcy and post-judgment proceedings, except to the extent such costs, 

fees or expenses are prohibited by law.

give credit for returns or adjustments, and they will do so by sending us a credit 

slip, which we will post to your account. If your credits and payments exceed 

what you owe us, we will hold and apply this credit balance against future 

purchases and cash advances, or if it is $1.00 or more, refund it on your written 

request or automatically after 6 months.

time to time offer additional services to your Account, such as travel accident 

insurance, discontinue any credit service, or replace your Card with another 

Card at no additional cost to you. You understand that the Credit Union is not 

obligated to offer such services and may withdraw or change them at any time.

20. Use of Card for Illegal or Risky Transactions. You agree that you will not 

use or allow others to use your Card(s) for illegal transactions such as illegal online 

gambling. The Credit Union may refuse to honor any transaction we reasonably 

believe to be illegal. However, ultimate responsibility for determining the legality of 

transactions for which your Card is used rests with you, not with the Credit Union. 

You agree to hold us harmless for any damages or other liability arising from a 

transaction initiated by you or your authorized user for the purpose of conducting 

an illegal activity, including but not limited to, internet gambling or interstate 

sports betting. We reserve the right to decline authorization of transactions for 

activities we believe may violate law or pose signiﬁ cant risk to our members or us. 

You cannot use the actual or alleged illegality of a transaction for which authorized 

use of your account was made as a defense to your obligation to pay.

21.  Liability  for  Unauthorized  Use.  If  you  believe  that  your  Card  may  have 

been lost or stolen or that your account number may have been used without 

your authorization you must notify us immediately at: 1-800-336-3384 or via our 

website, or by writing to: Northwest Federal Credit Union, Attention: Card Services 

Department, P.O. Box 1229, Herndon, Virginia 20172-1229. You may be liable for 

the unauthorized use of your Card depending on the circumstances.  Mastercard 

Cardholders: Depending on the circumstances, you may qualify for zero liability 

under the Mastercard zero liability program. 

Card issuer, does not assess an additional international transaction fee. 

Visa. If you engage in a transaction in a currency other than U.S. dollars using a 

Visa Card, Visa International will convert the charge into a U.S. dollar amount. The 

exchange rate between the transaction currency and the billing currency used for 

processing international transactions is either (a) a rate selected by Visa from the 

range of rates available in wholesale currency markets for the applicable central 

processing date, which rate may vary from the rate Visa itself receives, or (b) the 

government mandated rate in effect for the applicable central processing date. 

The currency conversion rate for the processing date may differ from the rate in 

effect on the date of the transaction or the date the transaction is posted to your 

Mastercard. If you effect a transaction with your Mastercard Card in a currency 

other  than  U.S.  dollars,  Mastercard  International  Incorporated  (“Mastercard”) 

will convert the charge into U.S. dollars using its currency conversion procedure. 

Currently, the currency conversion rate used by Mastercard for such transactions 

is generally either a government mandated rate or a wholesale rate determined 

by Mastercard for the processing cycle in which the transaction is processed. The 

currency conversion rate used by Mastercard for processing date may differ from 

posted to your billing statement.

24.  Effect  of  Agreement  and  Amendments.  This  Agreement  governs  all 

transactions  on  your  account  even  though  the  sales,  cash  advance,  credit,  or 

other slips you sign or receive may contain different terms. We may amend or 

change this Agreement, including rates, at any time. If we do so, we will notify 

charges, fees and rates without sending you an advance notice. Except as limited 

by  applicable  law,  any  amendment  will  apply  to  all  then  outstanding  unpaid 

amendment. Any such amendment will not require your written consent, but your 

consent (if required by applicable law) may be evidenced by your use of the Card 

after we give you notice of the amendment.

25. What To Do If You Think You Find A Mistake On Your Statement. If you 

think there is an error on your statement, write to us at:

Northwest Federal Credit Union

ATTN: Card Services Department

P.O. Box 1229

Herndon, VA 20172-1229

In your letter, give us the following information:

•  Account information: Your name and account number.

•   Dollar amount: The dollar amount of the suspected error.

•   Description of Problem: If you think there is an error on your bill, describe what 

you believe is wrong and why you believe it is a mistake.

You must contact us within 60 days after the error appeared on your statement.

You must notify us of any potential errors in writing. You may call us, but

if you do we are not required to investigate any potential errors and you

may have to pay the amount in question.

While we investigate whether or not there has been an error, the following

are true:

on that amount.

• We cannot try to collect the amount in question, or report you as delinquent 

• The charge in question may remain on your statement, and we may continue 

to charge you interest on that amount. But, if we determine that we made a 

Credit Card Agreement
and
Disclosure Statement

All information about the VISA and Mastercard Cards described in this

disclosure is current as of 6/1/2017. Subject to change.

GAM (6/1/2017) 3M

Your Lifetime Financial Partner

In this Agreement the words “you” and “your” mean each and all of those signing, 
using  or  having  a  credit  Card  account  with  Northwest  Federal  Credit  Union, 
referred to as “we” and “us” or “Credit Union”. The “Card” means any credit Card 
issued to you or those designated by you under the terms of this Agreement. “Use 
of the Card” means any procedures used by you, or someone authorized by you, to 
make a purchase or obtain a cash advance whether or not the purchase or advance 
is evidenced by a signed written document. Virginia law will be used to interpret 
this Agreement unless federal law applies. The provisions of this Agreement are 
severable. If any provision of this Agreement is held by a court of law to be invalid 
or unenforceable the rest of this Agreement will not be affected.

1. Acceptance of Cardholder Agreement. By either using the account or signing, 
using or accepting the plastic cards(s) issued to you by us (your “Card(s)”), you 
accept the terms and conditions of this Agreement. All Cards issued to you remain 
our property and must be returned to us upon request. Once you have received 
your Card, call the phone number shown on the front of the Card to activate your 
Card. By activating your Card, you acknowledge you have received a copy of this 
disclosure. We may delay or deny access to your account until you have called to 
conﬁ rm that you have received and activated your Card.

2. Credit Line. Your Card account will be an open end account. This means that 
you may borrow the full amount of the line of credit, repay the principal, accrued 
interest and fees in full or in part, and borrow again up to your maximum line 
of credit, as long as you continue to be creditworthy and a member of the Credit 
Union in good standing. To remain in good standing, you must meet your entire 
loan and account obligations to the Credit Union and comply with applicable laws 
and the Credit Union’s bylaws. You agree to not use your Card when the use will 
exceed your total credit limit. You also agree that we are not obligated to extend 
credit to you for an amount that would make your outstanding balance exceed 
your total credit limit or for any amount if your outstanding balance is already 
over the total credit limit. We can change your credit limit at any time. If we allow 
you to use your account for more than your limit, you still agree to pay the full 
amount you owe us. We may decline to honor any transactions for any reason. You 
agree that you will not use your account for any transaction that is illegal under 
any applicable law.

3. Promise To Pay. You agree to pay us the amount of purchases, cash advances, 
balance  transfers,  fees  and  ﬁ nance  charges  that  you,  your  coapplicant  and/or 
authorized users make (even if we didn’t issue a Card in that person’s name) and 
whether or not you notify us that he or she will be using it. Each person who uses 
the Card(s) or permits another to use the Card(s) agrees to be jointly and severally 
liable to the Credit Union for all obligations due to the Credit Union hereunder. 
If  another  person  has  use  of  your  account  and  you  want  to  end  that  person’s 
privilege, you must recover and return that person’s Card, if any. If you are unable 
to recover and return the Card, you will continue to be liable for any charges made 
unless you tell us to cancel all Cards and establish a new account for you. We will 
automatically cancel all Cards if you notify us of unauthorized use. Your obligation 
to pay the account balance continues even though an agreement, divorce decree 
or other court judgment to which we are not a party may direct you or one of the 
other persons responsible under this Agreement to pay the account.

4. Authorizations. Some transactions on your account will require prior approval. 
These  prior  approvals  are  called  “authorizations”.  We  may  limit  the  number  of 
authorizations we will give the account during any certain period of time (day, 
weekend,  week)  and  we  may  deny  an  authorization  if  we  suspect  that  your 
account is being used without your permission. If our authorization system is not 
working fully, we may be unable to give an authorization. For security reasons, 
we cannot explain the details of how the authorization system works. You agree 
that we will not be liable for failing to give an authorization. Transactions at some 
participating merchants (such as hotels, car rental companies, restaurants and gas 
stations) may result in authorizations for amounts greater than the actual purchase 
amount, which will have the effect of making less credit available on your account 
for several days (usually until the date the actual purchase amount is received 
from the merchant). We may, but are not required to, authorize transactions that 
will cause the balance on your account to exceed the credit limit, and you agree 
that you are liable for any such transactions as well as interest. If you make a 
transaction that would cause you to exceed your total credit limit we may (1) 
authorize the transaction without increasing your total credit limit; (2) authorize 

the transaction without increasing your total credit limit and treat that amount 

as immediately due, or (3) deny authorization. If the authorization is denied we 

may notify the person who attempted the transaction that it has been refused. If 

we authorize a transaction that causes your account to exceed its credit limit, it 

does not mean that we will do so again in the future. In addition, we reserve the 

right to deny transactions or authorizations from merchants apparently engaging 

in  the  Internet  gambling  business  or  identifying  themselves  through  the  Card 

transaction record or otherwise as engaged in such business.

5. Special Features. You may receive separate information about special features 

of your Visa or Mastercard account. Your use of such features will be governed 

both by the terms of this Agreement and by the terms contained in such separate 

information.

6. Monthly Payment. Your monthly statement will tell you the total amount that 

you owe us, the minimum payment that you must make and your payment due date. 

The minimum payment for credit card accounts will be the greater of (1) 2% of the 

new balance or (2) $35.00. If the new balance of your account is less than $35.00 

the minimum payment will be the new balance. 

You may pay the new balance in whole or in part at any time. We will not charge 

you a penalty for paying more than the minimum payment. We will determine at 

our option, the order in which payments will be applied toward Purchases, Cash 

Advances,  Balance  Transfer,  unpaid  Finance  Charges  and  other  Fees  and  Charges 

in  accordance  with  applicable  laws.  We  may  accept  checks  marked  “payment  in 

full” or with words of similar effect without losing any of our rights to collect the 

full balance of your account with us. In addition, any past due amount is due and 

payable immediately. If your balance exceeds your credit limit, we also require that 

you pay the over limit amount.

Any payment submitted to us in the form of a check or other paper document may 

be converted to an electronic transaction through procedures established by the 

National Automated Clearing House Association. If this occurs, the original check 

or other document that you send to us will not be retained, but a copy would be 

available if requested.

7. Finance Charges, Grace Period and Index Rate. A FINANCE CHARGE will be 

imposed on Credit Purchases only if you elect not to pay the entire New Balance of 

purchases shown on your monthly statement for the previous billing cycle within 

25 days from the closing date of that statement. If you elect not to pay the entire 

New Balance of purchases shown on your previous monthly statement within that 

25-day period, a FINANCE CHARGE will be imposed on the unpaid average daily 

balance of such Credit Purchases from the previous statement closing date and on 

new Credit Purchases from the date of posting to your account during the current 

billing cycle, and will continue to accrue until the closing date of the billing cycle 

preceding the date on which the entire New Balance of purchases is paid in full or 

until the date of payment if more than 25 days from the closing date. A FINANCE 

CHARGE will be imposed on each Cash Advance from the transaction date and 

continue daily until the date each Cash Advance is paid in full.

The FINANCE CHARGE for a billing cycle is computed by applying the monthly 

Periodic Rate to the average daily balance of Credit Purchases and Cash Advances, 

which is determined by dividing the sum of the daily balances during the billing 

cycle by the number of days in the cycle. Each daily balance of Credit Purchases 

and Cash Advances is determined by adding to the outstanding unpaid balance of 

Credit Purchases and Cash Advances at the beginning of the billing cycle any new 

Credit Purchases and Cash Advances posted to your account, and subtracting any 

payments as received and credits as posted to your account, but excluding any 

unpaid FINANCE CHARGES.

VISA FirstCard Periodic Rate: To determine the Periodic Rate, we take the Rate 

divide that number by 12 to arrive at the periodic rate. For example, if the rate 

were 12.90% the Periodic Rate for that billing cycle would be  1.075% ( 12.9% 

divided by 12). 

VISA Platinum Periodic Rate for accounts opened on or after 1/6/2010: To 

determine the Periodic Rate, we take the “Index Rate,” as deﬁ ned below, add a 

Margin and divide that number by 12 to arrive at the periodic rate. For example, if 

the index rate were 10.0% and the margin were 3.75%, the Periodic Rate for that 

billing cycle would be 1.1458% (10.0% plus 3.75% divided by 12). A periodic rate 

of 1.1458% corresponds to an ANNUAL PERCENTAGE RATE of 13.75%. The margin 

is based on an evaluation of your credit history and may be reviewed and adjusted 

annually. The Annual Percentage Rate will not be higher than 18.00%, regardless 

of the index rate.

VISA  Platinum  Periodic  Rate  for  accounts  opened  before  1/6/2010:  To 

determine the Periodic Rate, we take the “Index Rate,” as deﬁ ned below, add 3.75 

percentage points and divide that number by 12 to arrive at the periodic rate. 

For example, if the index rate were 10.0%, the Periodic Rate for that billing cycle 

would be 1.1458% (10.0% plus 3.75% divided by 12). A periodic rate of 1.1458% 

corresponds  to  an  ANNUAL  PERCENTAGE  RATE  OF  13.75%.  The  margin  may  be 

reviewed and adjusted annually. The Annual Percentage Rate will not be higher 

than 18.00%, regardless of the index rate. 

Choice Mastercard Periodic Rate: To determine the Periodic Rate, we take the 

“Index Rate,” as deﬁ ned below, add a Margin and divide that number by 12 to 

arrive  at  the  periodic  rate.  For  example,  if  the  index  rate  were  10.0%  and  the 

margin  were  3.75%,  the  Periodic  Rate  for  that  billing  cycle  would  be  1.1458% 

(10.0%  plus  3.75%  divided  by  12).  A  periodic  rate  of  1.1458%  corresponds  to 

an ANNUAL PERCENTAGE RATE of 13.75%. The margin is based on an evaluation 

of your credit history and may be reviewed and adjusted annually. The Annual 

Percentage Rate will not be higher than 18.00%, regardless of the index rate.

Mastercard Member Rewards Periodic Rate for accounts opened on or after 

1/6/2010: To determine the Periodic Rate, we take the “Index Rate” as deﬁ ned 

below, add a Margin and divide that number by 12 to arrive at the periodic rate. 

For example, if the index rate were 10.0% and the margin were 4.75%, the Periodic 

Rate for that billing cycle would be 1.2292% (10.0% plus 4.75% divided by 12). A 

periodic rate of 1.2292% corresponds to an ANNUAL PERCENTAGE RATE of 14.75%. 

The margin is based on an evaluation of your credit history and may be reviewed 

and  adjusted  annually.  The  Annual  Percentage  Rate  will  not  be  higher  than 

18.00%, regardless of the index rate. 

Mastercard Gold Card Periodic Rate for accounts opened before 1/6/2010: 

To determine the Periodic Rate, we take the “Index Rate” as deﬁ ned below, add 

7.75 percentage points and divide that number by 12 to arrive at the periodic 

rate. For example, if the index rate were 10.0%, the Periodic Rate for that billing 

cycle  would  be  1.4792%  (10.0%  plus  7.75%  divided  by  12).  A  periodic  rate  of 

1.4792% corresponds to an ANNUAL PERCENTAGE RATE of 17.75%. The margin may 

be reviewed and adjusted annually. The Annual Percentage Rate will not be higher 

than 18.00%, regardless of the index rate. 

Mastercard Gold Card with Annual Fee Periodic Rate (No longer offered to 

new Cardholders as of 1/6/2010): To determine the Periodic Rate, we take the 

“Index Rate” as deﬁ ned below, add 5.75 percentage points and divide that number 

by 12 to arrive at the periodic rate. For example, if the index rate were 10.0%, the 

Periodic Rate for that billing cycle would be 1.3125% (10.0% plus 5.75% divided 

by 12). A periodic rate of 1.3125% corresponds to an ANNUAL PERCENTAGE RATE 

of  15.75%.  The  margin  may  be  reviewed  and  adjusted  annually.  The  Annual 

Percentage Rate will not be higher than 18.00%, regardless of the index rate.

The Index Rate used for calculating your Periodic Rate for a billing cycle is the 

Prime Rate published in the Wall Street Journal on the last business day of the 

prior month (the “Periodic Rate Adjustment Date”). There are 12 Periodic Rate 

Adjustment Dates per year. 

Because the Index Rate may go up or down, the Periodic rate applied to your 

Average Daily Purchases Balance or Average Daily Cash Advance Balance, as the 

case may be, may also increase or decrease, thereby increasing or decreasing the 

number of payments you will be required to make in order to repay your Total 

New Balance.

The Periodic Rate that is applied to your Average Daily Purchases Balance and 

Average  Daily  Cash  Advance  Balance  appears  on  your  monthly  statement.  The 

Periodic Rate, in effect at the time of your Card approval, was provided to you in a 

separate Credit Union initial welcome and or acceptance letter.

8. Change In Terms Of Your Account. We can change or add to any terms of 

your account at any time. We do not guarantee that the fees and the Annual 

Percentage Rates (APRs) on this account are for any particular length of time. 

Future changes will be made in accordance with this Agreement and applicable 

law. We will provide you with such notice as is required by applicable law. Such 

changes may apply to the existing balance on your account as well as to future 

balances  in  accordance  with  this  Agreement  and  applicable  law.  If  required  by 

applicable law, we will permit you to reject certain types of changes, by providing 

us with written notice and closing your account and you would then be permitted 

to repay any balance on the account under the terms in effect prior to the change.

9. Savings Account Required. All applicants and co-applicants on a credit card 

account must have an open savings account that carries a share par balance. You 

must  continue  to  be  a  member  of  the  Credit  Union  and  comply  with  the  basic 

account requirements to maintain eligibility for this Account. You may close your 

Account at any time by notifying us in writing and returning all Cards cut in half.

10.  Overdraft  Protection  Advances.  Overdraft  protection  advances  will  begin 

only if you designate your Card as an overdraft protection source in writing. If 

your checking account does not have sufﬁ cient available funds to cover any item 

presented and drawn on the account, any overdraft up to your unused credit limit 

will be added to your credit Card account balance under this Agreement, if the 

Credit Union pays the item. The Credit Union has the right to refuse overdraft 

advances  but  will  notify  you  of  the  refusal.  If  there  is  more  than  one  person 

listed on the checking account (such as a joint checking account) that you have 

linked for Overdraft Protection, then: (1) you will be responsible for all Overdraft 

Protection advances regardless of which person causes any item to be presented 

or engages in any other transaction that causes the overdraft (checks, ACH, debit 

Card, etc); and (2) you expressly consent to us disclosing to any other person 

on  that  checking  account  that  the  checking  account  is  linked  to  the  Card  for 

Overdraft  Protection.  We  reserve  the  right  to  cancel  or  suspend  your  Overdraft 

Protection service at any time at our sole discretion, for any reason.

11. Credit Card Fees. We may charge your Card or your Account for Card related fees. 

The application and payment of the fee will not correct the situation that caused 

the fee to be charged. Please refer to our current Credit Card Pricing Information. 

Other  Fees:  (1)  If  you  ask  the  Credit  Union  for  statement  research  and 

reconstruction services for any reason, you will be charged the same hourly rate 

then being charged by the Credit Union for all of its checking accounts for that 

service; (2) Additional fees may be charged if agreed between you and us; and, 

(3) To the extent not prohibited by law, if you are in default, you agree to pay our 

collections costs, attorney’s fees and court costs incurred in enforcing our rights 

under this Agreement. 

We may waive any of the fees in this Agreement at our discretion; however,

we reserve the right to begin charging any fee that was previously waived without 

providing prior notice to you.

12. Reevaluation of Credit. We can reinvestigate and reevaluate any information 

you provided on your credit application at any time, and in the course of doing so, 

we may ask you for additional information, request credit bureau reports and/or 

otherwise verify your current credit standing.

13. Account Closing. We may cancel, revoke, reduce the amount of your credit 

line or suspend your rights under this Agreement and require the return of the 

Card(s) for any reason, including your default, without notice to you except in 

those situations where notice is required by law. You may also close the account 

at any time by notifying us in writing and returning all Cards. If the account is 

closed or we terminate or suspend your credit privileges for any reason, you must 

still repay any unpaid balance you owe to us including charges and or transactions 

not yet received by us, as well as subsequent Finance Charges and other charges 

according to the terms of this Agreement. Each Card is our property and you agree 

that the Cards are not transferable and to surrender any Card upon demand. If this 

is a joint account, either person who is liable on the account may give notice to 

cancel the account, and we may close it without notifying the other liable person.

14. Default. You will be in default, and we may, without notifying you, temporarily 

suspend your credit, close your account, cancel all Cards issued on it and require 

immediate payment of your entire balance if any of the following occurs:

a.  You fail to make a payment when it is due;

b.  You do not follow the terms of this Agreement in any way;

c.  You have made any false or misleading statement on the application for your 

account;

d. You fail to pay any other loans you owe us;

e.  You become insolvent or die;

f.  There is an attachment, execution or levy against your property or you make an 

assignment for the beneﬁ t of creditors;

g.  A bankruptcy petition is ﬁ led by or against you or your spouse;

h.  A guardian, conservator, receiver, custodian or trustee is appointed for you;

i.  You are generally not paying your debts as they become due; or

j.  There has been a material adverse change in your ﬁ nancial standing.

In this Agreement the words “you” and “your” mean each and all of those signing, 

using  or  having  a  credit  Card  account  with  Northwest  Federal  Credit  Union, 

referred to as “we” and “us” or “Credit Union”. The “Card” means any credit Card 

issued to you or those designated by you under the terms of this Agreement. “Use 

of the Card” means any procedures used by you, or someone authorized by you, to 

make a purchase or obtain a cash advance whether or not the purchase or advance 

is evidenced by a signed written document. Virginia law will be used to interpret 

this Agreement unless federal law applies. The provisions of this Agreement are 

severable. If any provision of this Agreement is held by a court of law to be invalid 

or unenforceable the rest of this Agreement will not be affected.

1. Acceptance of Cardholder Agreement. By either using the account or signing, 

using or accepting the plastic cards(s) issued to you by us (your “Card(s)”), you 

accept the terms and conditions of this Agreement. All Cards issued to you remain 

our property and must be returned to us upon request. Once you have received 

your Card, call the phone number shown on the front of the Card to activate your 

Card. By activating your Card, you acknowledge you have received a copy of this 

disclosure. We may delay or deny access to your account until you have called to 

conﬁ rm that you have received and activated your Card.

2. Credit Line. Your Card account will be an open end account. This means that 

you may borrow the full amount of the line of credit, repay the principal, accrued 

interest and fees in full or in part, and borrow again up to your maximum line 

of credit, as long as you continue to be creditworthy and a member of the Credit 

Union in good standing. To remain in good standing, you must meet your entire 

loan and account obligations to the Credit Union and comply with applicable laws 

and the Credit Union’s bylaws. You agree to not use your Card when the use will 

exceed your total credit limit. You also agree that we are not obligated to extend 

credit to you for an amount that would make your outstanding balance exceed 

your total credit limit or for any amount if your outstanding balance is already 

over the total credit limit. We can change your credit limit at any time. If we allow 

you to use your account for more than your limit, you still agree to pay the full 

amount you owe us. We may decline to honor any transactions for any reason. You 

agree that you will not use your account for any transaction that is illegal under 

any applicable law.

3. Promise To Pay. You agree to pay us the amount of purchases, cash advances, 

balance  transfers,  fees  and  ﬁ nance  charges  that  you,  your  coapplicant  and/or 

authorized users make (even if we didn’t issue a Card in that person’s name) and 

whether or not you notify us that he or she will be using it. Each person who uses 

the Card(s) or permits another to use the Card(s) agrees to be jointly and severally 

liable to the Credit Union for all obligations due to the Credit Union hereunder. 

If  another  person  has  use  of  your  account  and  you  want  to  end  that  person’s 

privilege, you must recover and return that person’s Card, if any. If you are unable 

to recover and return the Card, you will continue to be liable for any charges made 

unless you tell us to cancel all Cards and establish a new account for you. We will 

automatically cancel all Cards if you notify us of unauthorized use. Your obligation 

to pay the account balance continues even though an agreement, divorce decree 

or other court judgment to which we are not a party may direct you or one of the 

other persons responsible under this Agreement to pay the account.

4. Authorizations. Some transactions on your account will require prior approval. 

These  prior  approvals  are  called  “authorizations”.  We  may  limit  the  number  of 

authorizations we will give the account during any certain period of time (day, 

weekend,  week)  and  we  may  deny  an  authorization  if  we  suspect  that  your 

account is being used without your permission. If our authorization system is not 

working fully, we may be unable to give an authorization. For security reasons, 

we cannot explain the details of how the authorization system works. You agree 

that we will not be liable for failing to give an authorization. Transactions at some 

participating merchants (such as hotels, car rental companies, restaurants and gas 

stations) may result in authorizations for amounts greater than the actual purchase 

amount, which will have the effect of making less credit available on your account 

for several days (usually until the date the actual purchase amount is received 

from the merchant). We may, but are not required to, authorize transactions that 

will cause the balance on your account to exceed the credit limit, and you agree 

that you are liable for any such transactions as well as interest. If you make a 

transaction that would cause you to exceed your total credit limit we may (1) 

authorize the transaction without increasing your total credit limit; (2) authorize 

the transaction without increasing your total credit limit and treat that amount 
as immediately due, or (3) deny authorization. If the authorization is denied we 
may notify the person who attempted the transaction that it has been refused. If 
we authorize a transaction that causes your account to exceed its credit limit, it 
does not mean that we will do so again in the future. In addition, we reserve the 
right to deny transactions or authorizations from merchants apparently engaging 
in  the  Internet  gambling  business  or  identifying  themselves  through  the  Card 
transaction record or otherwise as engaged in such business.

5. Special Features. You may receive separate information about special features 
of your Visa or Mastercard account. Your use of such features will be governed 
both by the terms of this Agreement and by the terms contained in such separate 
information.

6. Monthly Payment. Your monthly statement will tell you the total amount that 
you owe us, the minimum payment that you must make and your payment due date. 
The minimum payment for credit card accounts will be the greater of (1) 2% of the 
new balance or (2) $35.00. If the new balance of your account is less than $35.00 
the minimum payment will be the new balance. 
You may pay the new balance in whole or in part at any time. We will not charge 
you a penalty for paying more than the minimum payment. We will determine at 
our option, the order in which payments will be applied toward Purchases, Cash 
Advances,  Balance  Transfer,  unpaid  Finance  Charges  and  other  Fees  and  Charges 
in  accordance  with  applicable  laws.  We  may  accept  checks  marked  “payment  in 
full” or with words of similar effect without losing any of our rights to collect the 
full balance of your account with us. In addition, any past due amount is due and 
payable immediately. If your balance exceeds your credit limit, we also require that 
you pay the over limit amount.

Any payment submitted to us in the form of a check or other paper document may 
be converted to an electronic transaction through procedures established by the 
National Automated Clearing House Association. If this occurs, the original check 
or other document that you send to us will not be retained, but a copy would be 
available if requested.

7. Finance Charges, Grace Period and Index Rate. A FINANCE CHARGE will be 
imposed on Credit Purchases only if you elect not to pay the entire New Balance of 
purchases shown on your monthly statement for the previous billing cycle within 
25 days from the closing date of that statement. If you elect not to pay the entire 
New Balance of purchases shown on your previous monthly statement within that 
25-day period, a FINANCE CHARGE will be imposed on the unpaid average daily 
balance of such Credit Purchases from the previous statement closing date and on 
new Credit Purchases from the date of posting to your account during the current 
billing cycle, and will continue to accrue until the closing date of the billing cycle 
preceding the date on which the entire New Balance of purchases is paid in full or 
until the date of payment if more than 25 days from the closing date. A FINANCE 
CHARGE will be imposed on each Cash Advance from the transaction date and 
continue daily until the date each Cash Advance is paid in full.
The FINANCE CHARGE for a billing cycle is computed by applying the monthly 
Periodic Rate to the average daily balance of Credit Purchases and Cash Advances, 
which is determined by dividing the sum of the daily balances during the billing 
cycle by the number of days in the cycle. Each daily balance of Credit Purchases 
and Cash Advances is determined by adding to the outstanding unpaid balance of 
Credit Purchases and Cash Advances at the beginning of the billing cycle any new 
Credit Purchases and Cash Advances posted to your account, and subtracting any 
payments as received and credits as posted to your account, but excluding any 
unpaid FINANCE CHARGES.
VISA FirstCard Periodic Rate: To determine the Periodic Rate, we take the Rate 
divide that number by 12 to arrive at the periodic rate. For example, if the rate 
were 12.90% the Periodic Rate for that billing cycle would be  1.075% ( 12.9% 
divided by 12). 
VISA Platinum Periodic Rate for accounts opened on or after 1/6/2010: To 
determine the Periodic Rate, we take the “Index Rate,” as deﬁ ned below, add a 
Margin and divide that number by 12 to arrive at the periodic rate. For example, if 
the index rate were 10.0% and the margin were 3.75%, the Periodic Rate for that 
billing cycle would be 1.1458% (10.0% plus 3.75% divided by 12). A periodic rate 
of 1.1458% corresponds to an ANNUAL PERCENTAGE RATE of 13.75%. The margin 
is based on an evaluation of your credit history and may be reviewed and adjusted 

annually. The Annual Percentage Rate will not be higher than 18.00%, regardless 

of the index rate.

VISA  Platinum  Periodic  Rate  for  accounts  opened  before  1/6/2010:  To 

determine the Periodic Rate, we take the “Index Rate,” as deﬁ ned below, add 3.75 

percentage points and divide that number by 12 to arrive at the periodic rate. 

For example, if the index rate were 10.0%, the Periodic Rate for that billing cycle 

would be 1.1458% (10.0% plus 3.75% divided by 12). A periodic rate of 1.1458% 

corresponds  to  an  ANNUAL  PERCENTAGE  RATE  OF  13.75%.  The  margin  may  be 

reviewed and adjusted annually. The Annual Percentage Rate will not be higher 

than 18.00%, regardless of the index rate. 

Choice Mastercard Periodic Rate: To determine the Periodic Rate, we take the 

“Index Rate,” as deﬁ ned below, add a Margin and divide that number by 12 to 

arrive  at  the  periodic  rate.  For  example,  if  the  index  rate  were  10.0%  and  the 

margin  were  3.75%,  the  Periodic  Rate  for  that  billing  cycle  would  be  1.1458% 

(10.0%  plus  3.75%  divided  by  12).  A  periodic  rate  of  1.1458%  corresponds  to 

an ANNUAL PERCENTAGE RATE of 13.75%. The margin is based on an evaluation 

of your credit history and may be reviewed and adjusted annually. The Annual 

Percentage Rate will not be higher than 18.00%, regardless of the index rate.

Mastercard Member Rewards Periodic Rate for accounts opened on or after 

1/6/2010: To determine the Periodic Rate, we take the “Index Rate” as deﬁ ned 

below, add a Margin and divide that number by 12 to arrive at the periodic rate. 

For example, if the index rate were 10.0% and the margin were 4.75%, the Periodic 

Rate for that billing cycle would be 1.2292% (10.0% plus 4.75% divided by 12). A 

periodic rate of 1.2292% corresponds to an ANNUAL PERCENTAGE RATE of 14.75%. 

The margin is based on an evaluation of your credit history and may be reviewed 

and  adjusted  annually.  The  Annual  Percentage  Rate  will  not  be  higher  than 

18.00%, regardless of the index rate. 

Mastercard Gold Card Periodic Rate for accounts opened before 1/6/2010: 

To determine the Periodic Rate, we take the “Index Rate” as deﬁ ned below, add 

7.75 percentage points and divide that number by 12 to arrive at the periodic 

rate. For example, if the index rate were 10.0%, the Periodic Rate for that billing 

cycle  would  be  1.4792%  (10.0%  plus  7.75%  divided  by  12).  A  periodic  rate  of 

1.4792% corresponds to an ANNUAL PERCENTAGE RATE of 17.75%. The margin may 

be reviewed and adjusted annually. The Annual Percentage Rate will not be higher 

than 18.00%, regardless of the index rate. 

Mastercard Gold Card with Annual Fee Periodic Rate (No longer offered to 

new Cardholders as of 1/6/2010): To determine the Periodic Rate, we take the 

“Index Rate” as deﬁ ned below, add 5.75 percentage points and divide that number 

by 12 to arrive at the periodic rate. For example, if the index rate were 10.0%, the 

Periodic Rate for that billing cycle would be 1.3125% (10.0% plus 5.75% divided 

by 12). A periodic rate of 1.3125% corresponds to an ANNUAL PERCENTAGE RATE 

of  15.75%.  The  margin  may  be  reviewed  and  adjusted  annually.  The  Annual 

Percentage Rate will not be higher than 18.00%, regardless of the index rate.

The Index Rate used for calculating your Periodic Rate for a billing cycle is the 

Prime Rate published in the Wall Street Journal on the last business day of the 

prior month (the “Periodic Rate Adjustment Date”). There are 12 Periodic Rate 

Adjustment Dates per year. 

Because the Index Rate may go up or down, the Periodic rate applied to your 

Average Daily Purchases Balance or Average Daily Cash Advance Balance, as the 

case may be, may also increase or decrease, thereby increasing or decreasing the 

number of payments you will be required to make in order to repay your Total 

New Balance.

The Periodic Rate that is applied to your Average Daily Purchases Balance and 

Average  Daily  Cash  Advance  Balance  appears  on  your  monthly  statement.  The 

Periodic Rate, in effect at the time of your Card approval, was provided to you in a 

separate Credit Union initial welcome and or acceptance letter.

8. Change In Terms Of Your Account. We can change or add to any terms of 

your account at any time. We do not guarantee that the fees and the Annual 

Percentage Rates (APRs) on this account are for any particular length of time. 

Future changes will be made in accordance with this Agreement and applicable 

law. We will provide you with such notice as is required by applicable law. Such 

changes may apply to the existing balance on your account as well as to future 

balances  in  accordance  with  this  Agreement  and  applicable  law.  If  required  by 

applicable law, we will permit you to reject certain types of changes, by providing 

us with written notice and closing your account and you would then be permitted 

to repay any balance on the account under the terms in effect prior to the change.

9. Savings Account Required. All applicants and co-applicants on a credit card 

account must have an open savings account that carries a share par balance. You 

must  continue  to  be  a  member  of  the  Credit  Union  and  comply  with  the  basic 

account requirements to maintain eligibility for this Account. You may close your 

Account at any time by notifying us in writing and returning all Cards cut in half.

10.  Overdraft  Protection  Advances.  Overdraft  protection  advances  will  begin 

only if you designate your Card as an overdraft protection source in writing. If 

your checking account does not have sufﬁ cient available funds to cover any item 

presented and drawn on the account, any overdraft up to your unused credit limit 

will be added to your credit Card account balance under this Agreement, if the 

Credit Union pays the item. The Credit Union has the right to refuse overdraft 

advances  but  will  notify  you  of  the  refusal.  If  there  is  more  than  one  person 

listed on the checking account (such as a joint checking account) that you have 

linked for Overdraft Protection, then: (1) you will be responsible for all Overdraft 

Protection advances regardless of which person causes any item to be presented 

or engages in any other transaction that causes the overdraft (checks, ACH, debit 

Card, etc); and (2) you expressly consent to us disclosing to any other person 

on  that  checking  account  that  the  checking  account  is  linked  to  the  Card  for 

Overdraft  Protection.  We  reserve  the  right  to  cancel  or  suspend  your  Overdraft 

Protection service at any time at our sole discretion, for any reason.

11. Credit Card Fees. We may charge your Card or your Account for Card related fees. 

The application and payment of the fee will not correct the situation that caused 

the fee to be charged. Please refer to our current Credit Card Pricing Information. 

Other  Fees:  (1)  If  you  ask  the  Credit  Union  for  statement  research  and 

reconstruction services for any reason, you will be charged the same hourly rate 

then being charged by the Credit Union for all of its checking accounts for that 

service; (2) Additional fees may be charged if agreed between you and us; and, 

(3) To the extent not prohibited by law, if you are in default, you agree to pay our 

collections costs, attorney’s fees and court costs incurred in enforcing our rights 

under this Agreement. 

We may waive any of the fees in this Agreement at our discretion; however,

we reserve the right to begin charging any fee that was previously waived without 

providing prior notice to you.

12. Reevaluation of Credit. We can reinvestigate and reevaluate any information 

you provided on your credit application at any time, and in the course of doing so, 

we may ask you for additional information, request credit bureau reports and/or 

otherwise verify your current credit standing.

13. Account Closing. We may cancel, revoke, reduce the amount of your credit 

line or suspend your rights under this Agreement and require the return of the 

Card(s) for any reason, including your default, without notice to you except in 

those situations where notice is required by law. You may also close the account 

at any time by notifying us in writing and returning all Cards. If the account is 

closed or we terminate or suspend your credit privileges for any reason, you must 

still repay any unpaid balance you owe to us including charges and or transactions 

not yet received by us, as well as subsequent Finance Charges and other charges 

according to the terms of this Agreement. Each Card is our property and you agree 

that the Cards are not transferable and to surrender any Card upon demand. If this 

is a joint account, either person who is liable on the account may give notice to 

cancel the account, and we may close it without notifying the other liable person.

14. Default. You will be in default, and we may, without notifying you, temporarily 

suspend your credit, close your account, cancel all Cards issued on it and require 

immediate payment of your entire balance if any of the following occurs:

a.  You fail to make a payment when it is due;

b.  You do not follow the terms of this Agreement in any way;

c.  You have made any false or misleading statement on the application for your 

account;

d. You fail to pay any other loans you owe us;

e.  You become insolvent or die;

f.  There is an attachment, execution or levy against your property or you make an 

assignment for the beneﬁ t of creditors;

g.  A bankruptcy petition is ﬁ led by or against you or your spouse;

h.  A guardian, conservator, receiver, custodian or trustee is appointed for you;

i.  You are generally not paying your debts as they become due; or

j.  There has been a material adverse change in your ﬁ nancial standing.

In this Agreement the words “you” and “your” mean each and all of those signing, 

using  or  having  a  credit  Card  account  with  Northwest  Federal  Credit  Union, 

referred to as “we” and “us” or “Credit Union”. The “Card” means any credit Card 

issued to you or those designated by you under the terms of this Agreement. “Use 

of the Card” means any procedures used by you, or someone authorized by you, to 

make a purchase or obtain a cash advance whether or not the purchase or advance 

is evidenced by a signed written document. Virginia law will be used to interpret 

this Agreement unless federal law applies. The provisions of this Agreement are 

severable. If any provision of this Agreement is held by a court of law to be invalid 

or unenforceable the rest of this Agreement will not be affected.

1. Acceptance of Cardholder Agreement. By either using the account or signing, 

using or accepting the plastic cards(s) issued to you by us (your “Card(s)”), you 

accept the terms and conditions of this Agreement. All Cards issued to you remain 

our property and must be returned to us upon request. Once you have received 

your Card, call the phone number shown on the front of the Card to activate your 

Card. By activating your Card, you acknowledge you have received a copy of this 

disclosure. We may delay or deny access to your account until you have called to 

conﬁ rm that you have received and activated your Card.

2. Credit Line. Your Card account will be an open end account. This means that 

you may borrow the full amount of the line of credit, repay the principal, accrued 

interest and fees in full or in part, and borrow again up to your maximum line 

of credit, as long as you continue to be creditworthy and a member of the Credit 

Union in good standing. To remain in good standing, you must meet your entire 

loan and account obligations to the Credit Union and comply with applicable laws 

and the Credit Union’s bylaws. You agree to not use your Card when the use will 

exceed your total credit limit. You also agree that we are not obligated to extend 

credit to you for an amount that would make your outstanding balance exceed 

your total credit limit or for any amount if your outstanding balance is already 

over the total credit limit. We can change your credit limit at any time. If we allow 

you to use your account for more than your limit, you still agree to pay the full 

amount you owe us. We may decline to honor any transactions for any reason. You 

agree that you will not use your account for any transaction that is illegal under 

any applicable law.

3. Promise To Pay. You agree to pay us the amount of purchases, cash advances, 

balance  transfers,  fees  and  ﬁ nance  charges  that  you,  your  coapplicant  and/or 

authorized users make (even if we didn’t issue a Card in that person’s name) and 

whether or not you notify us that he or she will be using it. Each person who uses 

the Card(s) or permits another to use the Card(s) agrees to be jointly and severally 

liable to the Credit Union for all obligations due to the Credit Union hereunder. 

If  another  person  has  use  of  your  account  and  you  want  to  end  that  person’s 

privilege, you must recover and return that person’s Card, if any. If you are unable 

to recover and return the Card, you will continue to be liable for any charges made 

unless you tell us to cancel all Cards and establish a new account for you. We will 

automatically cancel all Cards if you notify us of unauthorized use. Your obligation 

to pay the account balance continues even though an agreement, divorce decree 

or other court judgment to which we are not a party may direct you or one of the 

other persons responsible under this Agreement to pay the account.

4. Authorizations. Some transactions on your account will require prior approval. 

These  prior  approvals  are  called  “authorizations”.  We  may  limit  the  number  of 

authorizations we will give the account during any certain period of time (day, 

weekend,  week)  and  we  may  deny  an  authorization  if  we  suspect  that  your 

account is being used without your permission. If our authorization system is not 

working fully, we may be unable to give an authorization. For security reasons, 

we cannot explain the details of how the authorization system works. You agree 

that we will not be liable for failing to give an authorization. Transactions at some 

participating merchants (such as hotels, car rental companies, restaurants and gas 

stations) may result in authorizations for amounts greater than the actual purchase 

amount, which will have the effect of making less credit available on your account 

for several days (usually until the date the actual purchase amount is received 

from the merchant). We may, but are not required to, authorize transactions that 

will cause the balance on your account to exceed the credit limit, and you agree 

that you are liable for any such transactions as well as interest. If you make a 

transaction that would cause you to exceed your total credit limit we may (1) 

authorize the transaction without increasing your total credit limit; (2) authorize 

the transaction without increasing your total credit limit and treat that amount 

as immediately due, or (3) deny authorization. If the authorization is denied we 

may notify the person who attempted the transaction that it has been refused. If 

we authorize a transaction that causes your account to exceed its credit limit, it 

does not mean that we will do so again in the future. In addition, we reserve the 

right to deny transactions or authorizations from merchants apparently engaging 

in  the  Internet  gambling  business  or  identifying  themselves  through  the  Card 

transaction record or otherwise as engaged in such business.

5. Special Features. You may receive separate information about special features 

of your Visa or Mastercard account. Your use of such features will be governed 

both by the terms of this Agreement and by the terms contained in such separate 

information.

6. Monthly Payment. Your monthly statement will tell you the total amount that 

you owe us, the minimum payment that you must make and your payment due date. 

The minimum payment for credit card accounts will be the greater of (1) 2% of the 

new balance or (2) $35.00. If the new balance of your account is less than $35.00 

the minimum payment will be the new balance. 

You may pay the new balance in whole or in part at any time. We will not charge 

you a penalty for paying more than the minimum payment. We will determine at 

our option, the order in which payments will be applied toward Purchases, Cash 

Advances,  Balance  Transfer,  unpaid  Finance  Charges  and  other  Fees  and  Charges 

in  accordance  with  applicable  laws.  We  may  accept  checks  marked  “payment  in 

full” or with words of similar effect without losing any of our rights to collect the 

full balance of your account with us. In addition, any past due amount is due and 

payable immediately. If your balance exceeds your credit limit, we also require that 

you pay the over limit amount.

Any payment submitted to us in the form of a check or other paper document may 

be converted to an electronic transaction through procedures established by the 

National Automated Clearing House Association. If this occurs, the original check 

or other document that you send to us will not be retained, but a copy would be 

available if requested.

7. Finance Charges, Grace Period and Index Rate. A FINANCE CHARGE will be 

imposed on Credit Purchases only if you elect not to pay the entire New Balance of 

purchases shown on your monthly statement for the previous billing cycle within 

25 days from the closing date of that statement. If you elect not to pay the entire 

New Balance of purchases shown on your previous monthly statement within that 

25-day period, a FINANCE CHARGE will be imposed on the unpaid average daily 

balance of such Credit Purchases from the previous statement closing date and on 

new Credit Purchases from the date of posting to your account during the current 

billing cycle, and will continue to accrue until the closing date of the billing cycle 

preceding the date on which the entire New Balance of purchases is paid in full or 

until the date of payment if more than 25 days from the closing date. A FINANCE 

CHARGE will be imposed on each Cash Advance from the transaction date and 

continue daily until the date each Cash Advance is paid in full.

The FINANCE CHARGE for a billing cycle is computed by applying the monthly 

Periodic Rate to the average daily balance of Credit Purchases and Cash Advances, 

which is determined by dividing the sum of the daily balances during the billing 

cycle by the number of days in the cycle. Each daily balance of Credit Purchases 

and Cash Advances is determined by adding to the outstanding unpaid balance of 

Credit Purchases and Cash Advances at the beginning of the billing cycle any new 

Credit Purchases and Cash Advances posted to your account, and subtracting any 

payments as received and credits as posted to your account, but excluding any 

unpaid FINANCE CHARGES.

VISA FirstCard Periodic Rate: To determine the Periodic Rate, we take the Rate 

divide that number by 12 to arrive at the periodic rate. For example, if the rate 

were 12.90% the Periodic Rate for that billing cycle would be  1.075% ( 12.9% 

divided by 12). 

VISA Platinum Periodic Rate for accounts opened on or after 1/6/2010: To 

determine the Periodic Rate, we take the “Index Rate,” as deﬁ ned below, add a 

Margin and divide that number by 12 to arrive at the periodic rate. For example, if 

the index rate were 10.0% and the margin were 3.75%, the Periodic Rate for that 

billing cycle would be 1.1458% (10.0% plus 3.75% divided by 12). A periodic rate 

of 1.1458% corresponds to an ANNUAL PERCENTAGE RATE of 13.75%. The margin 

is based on an evaluation of your credit history and may be reviewed and adjusted 

annually. The Annual Percentage Rate will not be higher than 18.00%, regardless 
of the index rate.
VISA  Platinum  Periodic  Rate  for  accounts  opened  before  1/6/2010:  To 
determine the Periodic Rate, we take the “Index Rate,” as deﬁ ned below, add 3.75 
percentage points and divide that number by 12 to arrive at the periodic rate. 
For example, if the index rate were 10.0%, the Periodic Rate for that billing cycle 
would be 1.1458% (10.0% plus 3.75% divided by 12). A periodic rate of 1.1458% 
corresponds  to  an  ANNUAL  PERCENTAGE  RATE  OF  13.75%.  The  margin  may  be 
reviewed and adjusted annually. The Annual Percentage Rate will not be higher 
than 18.00%, regardless of the index rate. 
Choice Mastercard Periodic Rate: To determine the Periodic Rate, we take the 
“Index Rate,” as deﬁ ned below, add a Margin and divide that number by 12 to 
arrive  at  the  periodic  rate.  For  example,  if  the  index  rate  were  10.0%  and  the 
margin  were  3.75%,  the  Periodic  Rate  for  that  billing  cycle  would  be  1.1458% 
(10.0%  plus  3.75%  divided  by  12).  A  periodic  rate  of  1.1458%  corresponds  to 
an ANNUAL PERCENTAGE RATE of 13.75%. The margin is based on an evaluation 
of your credit history and may be reviewed and adjusted annually. The Annual 
Percentage Rate will not be higher than 18.00%, regardless of the index rate.
Mastercard Member Rewards Periodic Rate for accounts opened on or after 
1/6/2010: To determine the Periodic Rate, we take the “Index Rate” as deﬁ ned 
below, add a Margin and divide that number by 12 to arrive at the periodic rate. 
For example, if the index rate were 10.0% and the margin were 4.75%, the Periodic 
Rate for that billing cycle would be 1.2292% (10.0% plus 4.75% divided by 12). A 
periodic rate of 1.2292% corresponds to an ANNUAL PERCENTAGE RATE of 14.75%. 
The margin is based on an evaluation of your credit history and may be reviewed 
and  adjusted  annually.  The  Annual  Percentage  Rate  will  not  be  higher  than 
18.00%, regardless of the index rate. 
Mastercard Gold Card Periodic Rate for accounts opened before 1/6/2010: 
To determine the Periodic Rate, we take the “Index Rate” as deﬁ ned below, add 
7.75 percentage points and divide that number by 12 to arrive at the periodic 
rate. For example, if the index rate were 10.0%, the Periodic Rate for that billing 
cycle  would  be  1.4792%  (10.0%  plus  7.75%  divided  by  12).  A  periodic  rate  of 
1.4792% corresponds to an ANNUAL PERCENTAGE RATE of 17.75%. The margin may 
be reviewed and adjusted annually. The Annual Percentage Rate will not be higher 
than 18.00%, regardless of the index rate. 
Mastercard Gold Card with Annual Fee Periodic Rate (No longer offered to 
new Cardholders as of 1/6/2010): To determine the Periodic Rate, we take the 
“Index Rate” as deﬁ ned below, add 5.75 percentage points and divide that number 
by 12 to arrive at the periodic rate. For example, if the index rate were 10.0%, the 
Periodic Rate for that billing cycle would be 1.3125% (10.0% plus 5.75% divided 
by 12). A periodic rate of 1.3125% corresponds to an ANNUAL PERCENTAGE RATE 
of  15.75%.  The  margin  may  be  reviewed  and  adjusted  annually.  The  Annual 
Percentage Rate will not be higher than 18.00%, regardless of the index rate.
The Index Rate used for calculating your Periodic Rate for a billing cycle is the 
Prime Rate published in the Wall Street Journal on the last business day of the 
prior month (the “Periodic Rate Adjustment Date”). There are 12 Periodic Rate 
Adjustment Dates per year. 
Because the Index Rate may go up or down, the Periodic rate applied to your 
Average Daily Purchases Balance or Average Daily Cash Advance Balance, as the 
case may be, may also increase or decrease, thereby increasing or decreasing the 
number of payments you will be required to make in order to repay your Total 
New Balance.
The Periodic Rate that is applied to your Average Daily Purchases Balance and 
Average  Daily  Cash  Advance  Balance  appears  on  your  monthly  statement.  The 
Periodic Rate, in effect at the time of your Card approval, was provided to you in a 
separate Credit Union initial welcome and or acceptance letter.

8. Change In Terms Of Your Account. We can change or add to any terms of 
your account at any time. We do not guarantee that the fees and the Annual 
Percentage Rates (APRs) on this account are for any particular length of time. 
Future changes will be made in accordance with this Agreement and applicable 
law. We will provide you with such notice as is required by applicable law. Such 
changes may apply to the existing balance on your account as well as to future 
balances  in  accordance  with  this  Agreement  and  applicable  law.  If  required  by 
applicable law, we will permit you to reject certain types of changes, by providing 
us with written notice and closing your account and you would then be permitted 
to repay any balance on the account under the terms in effect prior to the change.

9. Savings Account Required. All applicants and co-applicants on a credit card 

account must have an open savings account that carries a share par balance. You 

must  continue  to  be  a  member  of  the  Credit  Union  and  comply  with  the  basic 

account requirements to maintain eligibility for this Account. You may close your 

Account at any time by notifying us in writing and returning all Cards cut in half.

10.  Overdraft  Protection  Advances.  Overdraft  protection  advances  will  begin 

only if you designate your Card as an overdraft protection source in writing. If 

your checking account does not have sufﬁ cient available funds to cover any item 

presented and drawn on the account, any overdraft up to your unused credit limit 

will be added to your credit Card account balance under this Agreement, if the 

Credit Union pays the item. The Credit Union has the right to refuse overdraft 

advances  but  will  notify  you  of  the  refusal.  If  there  is  more  than  one  person 

listed on the checking account (such as a joint checking account) that you have 

linked for Overdraft Protection, then: (1) you will be responsible for all Overdraft 

Protection advances regardless of which person causes any item to be presented 

or engages in any other transaction that causes the overdraft (checks, ACH, debit 

Card, etc); and (2) you expressly consent to us disclosing to any other person 

on  that  checking  account  that  the  checking  account  is  linked  to  the  Card  for 

Overdraft  Protection.  We  reserve  the  right  to  cancel  or  suspend  your  Overdraft 

Protection service at any time at our sole discretion, for any reason.

11. Credit Card Fees. We may charge your Card or your Account for Card related fees. 

The application and payment of the fee will not correct the situation that caused 

the fee to be charged. Please refer to our current Credit Card Pricing Information. 

Other  Fees:  (1)  If  you  ask  the  Credit  Union  for  statement  research  and 

reconstruction services for any reason, you will be charged the same hourly rate 

then being charged by the Credit Union for all of its checking accounts for that 

service; (2) Additional fees may be charged if agreed between you and us; and, 

(3) To the extent not prohibited by law, if you are in default, you agree to pay our 

collections costs, attorney’s fees and court costs incurred in enforcing our rights 

under this Agreement. 

We may waive any of the fees in this Agreement at our discretion; however,

we reserve the right to begin charging any fee that was previously waived without 

providing prior notice to you.

12. Reevaluation of Credit. We can reinvestigate and reevaluate any information 

you provided on your credit application at any time, and in the course of doing so, 

we may ask you for additional information, request credit bureau reports and/or 

otherwise verify your current credit standing.

13. Account Closing. We may cancel, revoke, reduce the amount of your credit 

line or suspend your rights under this Agreement and require the return of the 

Card(s) for any reason, including your default, without notice to you except in 

those situations where notice is required by law. You may also close the account 

at any time by notifying us in writing and returning all Cards. If the account is 

closed or we terminate or suspend your credit privileges for any reason, you must 

still repay any unpaid balance you owe to us including charges and or transactions 

not yet received by us, as well as subsequent Finance Charges and other charges 

according to the terms of this Agreement. Each Card is our property and you agree 

that the Cards are not transferable and to surrender any Card upon demand. If this 

is a joint account, either person who is liable on the account may give notice to 

cancel the account, and we may close it without notifying the other liable person.

14. Default. You will be in default, and we may, without notifying you, temporarily 

suspend your credit, close your account, cancel all Cards issued on it and require 

immediate payment of your entire balance if any of the following occurs:

a.  You fail to make a payment when it is due;

b.  You do not follow the terms of this Agreement in any way;

c.  You have made any false or misleading statement on the application for your 

account;

d. You fail to pay any other loans you owe us;

e.  You become insolvent or die;

f.  There is an attachment, execution or levy against your property or you make an 

assignment for the beneﬁ t of creditors;

g.  A bankruptcy petition is ﬁ led by or against you or your spouse;

h.  A guardian, conservator, receiver, custodian or trustee is appointed for you;

i.  You are generally not paying your debts as they become due; or

j.  There has been a material adverse change in your ﬁ nancial standing.

In this Agreement the words “you” and “your” mean each and all of those signing, 

using  or  having  a  credit  Card  account  with  Northwest  Federal  Credit  Union, 

referred to as “we” and “us” or “Credit Union”. The “Card” means any credit Card 

issued to you or those designated by you under the terms of this Agreement. “Use 

of the Card” means any procedures used by you, or someone authorized by you, to 

make a purchase or obtain a cash advance whether or not the purchase or advance 

is evidenced by a signed written document. Virginia law will be used to interpret 

this Agreement unless federal law applies. The provisions of this Agreement are 

severable. If any provision of this Agreement is held by a court of law to be invalid 

or unenforceable the rest of this Agreement will not be affected.

1. Acceptance of Cardholder Agreement. By either using the account or signing, 

using or accepting the plastic cards(s) issued to you by us (your “Card(s)”), you 

accept the terms and conditions of this Agreement. All Cards issued to you remain 

our property and must be returned to us upon request. Once you have received 

your Card, call the phone number shown on the front of the Card to activate your 

Card. By activating your Card, you acknowledge you have received a copy of this 

disclosure. We may delay or deny access to your account until you have called to 

conﬁ rm that you have received and activated your Card.

2. Credit Line. Your Card account will be an open end account. This means that 

you may borrow the full amount of the line of credit, repay the principal, accrued 

interest and fees in full or in part, and borrow again up to your maximum line 

of credit, as long as you continue to be creditworthy and a member of the Credit 

Union in good standing. To remain in good standing, you must meet your entire 

loan and account obligations to the Credit Union and comply with applicable laws 

and the Credit Union’s bylaws. You agree to not use your Card when the use will 

exceed your total credit limit. You also agree that we are not obligated to extend 

credit to you for an amount that would make your outstanding balance exceed 

your total credit limit or for any amount if your outstanding balance is already 

over the total credit limit. We can change your credit limit at any time. If we allow 

you to use your account for more than your limit, you still agree to pay the full 

amount you owe us. We may decline to honor any transactions for any reason. You 

agree that you will not use your account for any transaction that is illegal under 

any applicable law.

3. Promise To Pay. You agree to pay us the amount of purchases, cash advances, 

balance  transfers,  fees  and  ﬁ nance  charges  that  you,  your  coapplicant  and/or 

authorized users make (even if we didn’t issue a Card in that person’s name) and 

whether or not you notify us that he or she will be using it. Each person who uses 

the Card(s) or permits another to use the Card(s) agrees to be jointly and severally 

liable to the Credit Union for all obligations due to the Credit Union hereunder. 

If  another  person  has  use  of  your  account  and  you  want  to  end  that  person’s 

privilege, you must recover and return that person’s Card, if any. If you are unable 

to recover and return the Card, you will continue to be liable for any charges made 

unless you tell us to cancel all Cards and establish a new account for you. We will 

automatically cancel all Cards if you notify us of unauthorized use. Your obligation 

to pay the account balance continues even though an agreement, divorce decree 

or other court judgment to which we are not a party may direct you or one of the 

other persons responsible under this Agreement to pay the account.

4. Authorizations. Some transactions on your account will require prior approval. 

These  prior  approvals  are  called  “authorizations”.  We  may  limit  the  number  of 

authorizations we will give the account during any certain period of time (day, 

weekend,  week)  and  we  may  deny  an  authorization  if  we  suspect  that  your 

account is being used without your permission. If our authorization system is not 

working fully, we may be unable to give an authorization. For security reasons, 

we cannot explain the details of how the authorization system works. You agree 

that we will not be liable for failing to give an authorization. Transactions at some 

participating merchants (such as hotels, car rental companies, restaurants and gas 

stations) may result in authorizations for amounts greater than the actual purchase 

amount, which will have the effect of making less credit available on your account 

for several days (usually until the date the actual purchase amount is received 

from the merchant). We may, but are not required to, authorize transactions that 

will cause the balance on your account to exceed the credit limit, and you agree 

that you are liable for any such transactions as well as interest. If you make a 

transaction that would cause you to exceed your total credit limit we may (1) 

authorize the transaction without increasing your total credit limit; (2) authorize 

the transaction without increasing your total credit limit and treat that amount 

as immediately due, or (3) deny authorization. If the authorization is denied we 

may notify the person who attempted the transaction that it has been refused. If 

we authorize a transaction that causes your account to exceed its credit limit, it 

does not mean that we will do so again in the future. In addition, we reserve the 

right to deny transactions or authorizations from merchants apparently engaging 

in  the  Internet  gambling  business  or  identifying  themselves  through  the  Card 

transaction record or otherwise as engaged in such business.

5. Special Features. You may receive separate information about special features 

of your Visa or Mastercard account. Your use of such features will be governed 

both by the terms of this Agreement and by the terms contained in such separate 

information.

6. Monthly Payment. Your monthly statement will tell you the total amount that 

you owe us, the minimum payment that you must make and your payment due date. 

The minimum payment for credit card accounts will be the greater of (1) 2% of the 

new balance or (2) $35.00. If the new balance of your account is less than $35.00 

the minimum payment will be the new balance. 

You may pay the new balance in whole or in part at any time. We will not charge 

you a penalty for paying more than the minimum payment. We will determine at 

our option, the order in which payments will be applied toward Purchases, Cash 

Advances,  Balance  Transfer,  unpaid  Finance  Charges  and  other  Fees  and  Charges 

in  accordance  with  applicable  laws.  We  may  accept  checks  marked  “payment  in 

full” or with words of similar effect without losing any of our rights to collect the 

full balance of your account with us. In addition, any past due amount is due and 

payable immediately. If your balance exceeds your credit limit, we also require that 

you pay the over limit amount.

Any payment submitted to us in the form of a check or other paper document may 

be converted to an electronic transaction through procedures established by the 

National Automated Clearing House Association. If this occurs, the original check 

or other document that you send to us will not be retained, but a copy would be 

available if requested.

7. Finance Charges, Grace Period and Index Rate. A FINANCE CHARGE will be 

imposed on Credit Purchases only if you elect not to pay the entire New Balance of 

purchases shown on your monthly statement for the previous billing cycle within 

25 days from the closing date of that statement. If you elect not to pay the entire 

New Balance of purchases shown on your previous monthly statement within that 

25-day period, a FINANCE CHARGE will be imposed on the unpaid average daily 

balance of such Credit Purchases from the previous statement closing date and on 

new Credit Purchases from the date of posting to your account during the current 

billing cycle, and will continue to accrue until the closing date of the billing cycle 

preceding the date on which the entire New Balance of purchases is paid in full or 

until the date of payment if more than 25 days from the closing date. A FINANCE 

CHARGE will be imposed on each Cash Advance from the transaction date and 

continue daily until the date each Cash Advance is paid in full.

The FINANCE CHARGE for a billing cycle is computed by applying the monthly 

Periodic Rate to the average daily balance of Credit Purchases and Cash Advances, 

which is determined by dividing the sum of the daily balances during the billing 

cycle by the number of days in the cycle. Each daily balance of Credit Purchases 

and Cash Advances is determined by adding to the outstanding unpaid balance of 

Credit Purchases and Cash Advances at the beginning of the billing cycle any new 

Credit Purchases and Cash Advances posted to your account, and subtracting any 

payments as received and credits as posted to your account, but excluding any 

unpaid FINANCE CHARGES.

VISA FirstCard Periodic Rate: To determine the Periodic Rate, we take the Rate 

divide that number by 12 to arrive at the periodic rate. For example, if the rate 

were 12.90% the Periodic Rate for that billing cycle would be  1.075% ( 12.9% 

divided by 12). 

VISA Platinum Periodic Rate for accounts opened on or after 1/6/2010: To 

determine the Periodic Rate, we take the “Index Rate,” as deﬁ ned below, add a 

Margin and divide that number by 12 to arrive at the periodic rate. For example, if 

the index rate were 10.0% and the margin were 3.75%, the Periodic Rate for that 

billing cycle would be 1.1458% (10.0% plus 3.75% divided by 12). A periodic rate 

of 1.1458% corresponds to an ANNUAL PERCENTAGE RATE of 13.75%. The margin 

is based on an evaluation of your credit history and may be reviewed and adjusted 

annually. The Annual Percentage Rate will not be higher than 18.00%, regardless 

of the index rate.

VISA  Platinum  Periodic  Rate  for  accounts  opened  before  1/6/2010:  To 

determine the Periodic Rate, we take the “Index Rate,” as deﬁ ned below, add 3.75 

percentage points and divide that number by 12 to arrive at the periodic rate. 

For example, if the index rate were 10.0%, the Periodic Rate for that billing cycle 

would be 1.1458% (10.0% plus 3.75% divided by 12). A periodic rate of 1.1458% 

corresponds  to  an  ANNUAL  PERCENTAGE  RATE  OF  13.75%.  The  margin  may  be 

reviewed and adjusted annually. The Annual Percentage Rate will not be higher 

than 18.00%, regardless of the index rate. 

Choice Mastercard Periodic Rate: To determine the Periodic Rate, we take the 

“Index Rate,” as deﬁ ned below, add a Margin and divide that number by 12 to 

arrive  at  the  periodic  rate.  For  example,  if  the  index  rate  were  10.0%  and  the 

margin  were  3.75%,  the  Periodic  Rate  for  that  billing  cycle  would  be  1.1458% 

(10.0%  plus  3.75%  divided  by  12).  A  periodic  rate  of  1.1458%  corresponds  to 

an ANNUAL PERCENTAGE RATE of 13.75%. The margin is based on an evaluation 

of your credit history and may be reviewed and adjusted annually. The Annual 

Percentage Rate will not be higher than 18.00%, regardless of the index rate.

Mastercard Member Rewards Periodic Rate for accounts opened on or after 

1/6/2010: To determine the Periodic Rate, we take the “Index Rate” as deﬁ ned 

below, add a Margin and divide that number by 12 to arrive at the periodic rate. 

For example, if the index rate were 10.0% and the margin were 4.75%, the Periodic 

Rate for that billing cycle would be 1.2292% (10.0% plus 4.75% divided by 12). A 

periodic rate of 1.2292% corresponds to an ANNUAL PERCENTAGE RATE of 14.75%. 

The margin is based on an evaluation of your credit history and may be reviewed 

and  adjusted  annually.  The  Annual  Percentage  Rate  will  not  be  higher  than 

18.00%, regardless of the index rate. 

Mastercard Gold Card Periodic Rate for accounts opened before 1/6/2010: 

To determine the Periodic Rate, we take the “Index Rate” as deﬁ ned below, add 

7.75 percentage points and divide that number by 12 to arrive at the periodic 

rate. For example, if the index rate were 10.0%, the Periodic Rate for that billing 

cycle  would  be  1.4792%  (10.0%  plus  7.75%  divided  by  12).  A  periodic  rate  of 

1.4792% corresponds to an ANNUAL PERCENTAGE RATE of 17.75%. The margin may 

be reviewed and adjusted annually. The Annual Percentage Rate will not be higher 

than 18.00%, regardless of the index rate. 

Mastercard Gold Card with Annual Fee Periodic Rate (No longer offered to 

new Cardholders as of 1/6/2010): To determine the Periodic Rate, we take the 

“Index Rate” as deﬁ ned below, add 5.75 percentage points and divide that number 

by 12 to arrive at the periodic rate. For example, if the index rate were 10.0%, the 

Periodic Rate for that billing cycle would be 1.3125% (10.0% plus 5.75% divided 

by 12). A periodic rate of 1.3125% corresponds to an ANNUAL PERCENTAGE RATE 

of  15.75%.  The  margin  may  be  reviewed  and  adjusted  annually.  The  Annual 

Percentage Rate will not be higher than 18.00%, regardless of the index rate.

The Index Rate used for calculating your Periodic Rate for a billing cycle is the 

Prime Rate published in the Wall Street Journal on the last business day of the 

prior month (the “Periodic Rate Adjustment Date”). There are 12 Periodic Rate 

Adjustment Dates per year. 

Because the Index Rate may go up or down, the Periodic rate applied to your 

Average Daily Purchases Balance or Average Daily Cash Advance Balance, as the 

case may be, may also increase or decrease, thereby increasing or decreasing the 

number of payments you will be required to make in order to repay your Total 

New Balance.

The Periodic Rate that is applied to your Average Daily Purchases Balance and 

Average  Daily  Cash  Advance  Balance  appears  on  your  monthly  statement.  The 

Periodic Rate, in effect at the time of your Card approval, was provided to you in a 

separate Credit Union initial welcome and or acceptance letter.

8. Change In Terms Of Your Account. We can change or add to any terms of 

your account at any time. We do not guarantee that the fees and the Annual 

Percentage Rates (APRs) on this account are for any particular length of time. 

Future changes will be made in accordance with this Agreement and applicable 

law. We will provide you with such notice as is required by applicable law. Such 

changes may apply to the existing balance on your account as well as to future 

balances  in  accordance  with  this  Agreement  and  applicable  law.  If  required  by 

applicable law, we will permit you to reject certain types of changes, by providing 

us with written notice and closing your account and you would then be permitted 

to repay any balance on the account under the terms in effect prior to the change.

9. Savings Account Required. All applicants and co-applicants on a credit card 
account must have an open savings account that carries a share par balance. You 
must  continue  to  be  a  member  of  the  Credit  Union  and  comply  with  the  basic 
account requirements to maintain eligibility for this Account. You may close your 
Account at any time by notifying us in writing and returning all Cards cut in half.

10.  Overdraft  Protection  Advances.  Overdraft  protection  advances  will  begin 
only if you designate your Card as an overdraft protection source in writing. If 
your checking account does not have sufﬁ cient available funds to cover any item 
presented and drawn on the account, any overdraft up to your unused credit limit 
will be added to your credit Card account balance under this Agreement, if the 
Credit Union pays the item. The Credit Union has the right to refuse overdraft 
advances  but  will  notify  you  of  the  refusal.  If  there  is  more  than  one  person 
listed on the checking account (such as a joint checking account) that you have 
linked for Overdraft Protection, then: (1) you will be responsible for all Overdraft 
Protection advances regardless of which person causes any item to be presented 
or engages in any other transaction that causes the overdraft (checks, ACH, debit 
Card, etc); and (2) you expressly consent to us disclosing to any other person 
on  that  checking  account  that  the  checking  account  is  linked  to  the  Card  for 
Overdraft  Protection.  We  reserve  the  right  to  cancel  or  suspend  your  Overdraft 
Protection service at any time at our sole discretion, for any reason.

11. Credit Card Fees. We may charge your Card or your Account for Card related fees. 
The application and payment of the fee will not correct the situation that caused 
the fee to be charged. Please refer to our current Credit Card Pricing Information. 
Other  Fees:  (1)  If  you  ask  the  Credit  Union  for  statement  research  and 
reconstruction services for any reason, you will be charged the same hourly rate 
then being charged by the Credit Union for all of its checking accounts for that 
service; (2) Additional fees may be charged if agreed between you and us; and, 
(3) To the extent not prohibited by law, if you are in default, you agree to pay our 
collections costs, attorney’s fees and court costs incurred in enforcing our rights 
under this Agreement. 
We may waive any of the fees in this Agreement at our discretion; however,
we reserve the right to begin charging any fee that was previously waived without 
providing prior notice to you.

12. Reevaluation of Credit. We can reinvestigate and reevaluate any information 
you provided on your credit application at any time, and in the course of doing so, 
we may ask you for additional information, request credit bureau reports and/or 
otherwise verify your current credit standing.

13. Account Closing. We may cancel, revoke, reduce the amount of your credit 
line or suspend your rights under this Agreement and require the return of the 
Card(s) for any reason, including your default, without notice to you except in 
those situations where notice is required by law. You may also close the account 
at any time by notifying us in writing and returning all Cards. If the account is 
closed or we terminate or suspend your credit privileges for any reason, you must 
still repay any unpaid balance you owe to us including charges and or transactions 
not yet received by us, as well as subsequent Finance Charges and other charges 
according to the terms of this Agreement. Each Card is our property and you agree 
that the Cards are not transferable and to surrender any Card upon demand. If this 
is a joint account, either person who is liable on the account may give notice to 
cancel the account, and we may close it without notifying the other liable person.

14. Default. You will be in default, and we may, without notifying you, temporarily 
suspend your credit, close your account, cancel all Cards issued on it and require 
immediate payment of your entire balance if any of the following occurs:
a.  You fail to make a payment when it is due;
b.  You do not follow the terms of this Agreement in any way;
c.  You have made any false or misleading statement on the application for your 

account;

d. You fail to pay any other loans you owe us;
e.  You become insolvent or die;
f.  There is an attachment, execution or levy against your property or you make an 

assignment for the beneﬁ t of creditors;

g.  A bankruptcy petition is ﬁ led by or against you or your spouse;
h.  A guardian, conservator, receiver, custodian or trustee is appointed for you;
i.  You are generally not paying your debts as they become due; or
j.  There has been a material adverse change in your ﬁ nancial standing.

15. Consent To Recover Delinquent Payments From Accounts.
a. 

In  consideration  for  and  as  a  condition  of  the  Credit  Union  issuing 
a  Card(s)  to  you,  you  agree  that  if  you  fail  to  make  your  required 
payments  the  Credit  Union  can  take  any  monies  on  deposit  at  the 
Credit Union in which you have an interest to recover all or part of your 
delinquent  debt  without  advance  notice  to  you  and  without  waiving 
other  rights  we  have  to  collect  what  you  owe.  This  consent  is  not  a 
pledge of any shares and will not affect your right to withdraw shares 
prior to our exercise of our rights following your payment default. This 
consent  applies  to  all  funds  you  voluntarily  deposit  to  Credit  Union 
accounts,  including  funds  such  as  Social  Security  direct  deposit  that 
are normally exempt from creditors’ remedies (this does not include 
your Individual Retirement, KEOGH or SEPP account). You understand 
that we will never require you to deposit exempt funds to Credit Union 
accounts.

b.   For Cards secured by Shares, an amount equal to 100% of your credit limit is 
held in your Regular Savings Account as collateral for your credit. If you give 
the Credit Union a speciﬁ c pledge of shares by signing a separate pledge of 
shares, your pledged shares will secure your Account. You may not withdraw 
amounts that have been speciﬁ cally pledged to secure your Account until 
the Credit Union agrees to release all or part of the pledged amount. If you 
default in your payments under this Agreement, we have the right to apply 
the amount speciﬁ cally pledged to pay off this account in full or in part.
c.   The security interests in this section apply even if your Card(s) is otherwise 

designated “secured” or “unsecured.”

billing statement. 

16. Attorneys’ Fees. You agree to pay all costs incurred by us in collecting your 
indebtedness  or  in  enforcing  this  agreement  including  attorney’s  fees  and 
costs, as well as those costs, expenses and attorney’s fees incurred in appellate, 
bankruptcy and post-judgment proceedings, except to the extent such costs, 
fees or expenses are prohibited by law.

17. Returns and Adjustments. Merchants and others who honor the Card may 
give credit for returns or adjustments, and they will do so by sending us a credit 
slip, which we will post to your account. If your credits and payments exceed 
what you owe us, we will hold and apply this credit balance against future 
purchases and cash advances, or if it is $1.00 or more, refund it on your written 
request or automatically after 6 months.

18.  Plan  Merchant  Disputes.  We  are  not  liable  for  the  refusal  of  any  plan 

you in writing in accordance with the applicable law. However, we may reduce 

merchant or ﬁ nancial institution to honor your Card.

19.  Additional  Beneﬁ ts/Card  Enhancements.  The  Credit  Union  may  from 
time to time offer additional services to your Account, such as travel accident 
insurance, discontinue any credit service, or replace your Card with another 
Card at no additional cost to you. You understand that the Credit Union is not 
obligated to offer such services and may withdraw or change them at any time.

20. Use of Card for Illegal or Risky Transactions. You agree that you will not 
use or allow others to use your Card(s) for illegal transactions such as illegal online 
gambling. The Credit Union may refuse to honor any transaction we reasonably 
believe to be illegal. However, ultimate responsibility for determining the legality of 
transactions for which your Card is used rests with you, not with the Credit Union. 
You agree to hold us harmless for any damages or other liability arising from a 
transaction initiated by you or your authorized user for the purpose of conducting 
an illegal activity, including but not limited to, internet gambling or interstate 
sports betting. We reserve the right to decline authorization of transactions for 
activities we believe may violate law or pose signiﬁ cant risk to our members or us. 
You cannot use the actual or alleged illegality of a transaction for which authorized 
use of your account was made as a defense to your obligation to pay.

21.  Liability  for  Unauthorized  Use.  If  you  believe  that  your  Card  may  have 
been lost or stolen or that your account number may have been used without 
your authorization you must notify us immediately at: 1-800-336-3384 or via our 
website, or by writing to: Northwest Federal Credit Union, Attention: Card Services 
Department, P.O. Box 1229, Herndon, Virginia 20172-1229. You may be liable for 
the unauthorized use of your Card depending on the circumstances.  Mastercard 
Cardholders: Depending on the circumstances, you may qualify for zero liability 
under the Mastercard zero liability program. 

22.  Lost  Or  Stolen  Cards.  You  agree  to  notify  us  immediately  if  your  Card  is 

ever lost or stolen or if unauthorized use may occur. You agree to assist us in 

determining the facts, circumstances, and other pertinent information relating to 

any loss, theft, or possible unauthorized use of your Card(s) and to comply with 

such procedures as we may require in connection with our investigation. We will 

send you a new Card with a new account number to replace the Card that was 

lost or stolen. Although you will be issued a new account number, you will not 

be considered to have opened a new account, and any existing balance will be 

transferred to the replacement account.

23.  Foreign  Transactions.  Purchases  and  cash  advances  made  with  Visa 

and  Mastercard  outside  of  the  United  States  and  its  territories  may  incur  an 

international transaction fee. This fee, which is up to one percentage point (1%) 

of the transaction amount, is assessed by Visa and Mastercard. The Credit Union, as 

Card issuer, does not assess an additional international transaction fee. 

Visa. If you engage in a transaction in a currency other than U.S. dollars using a 

Visa Card, Visa International will convert the charge into a U.S. dollar amount. The 

exchange rate between the transaction currency and the billing currency used for 

processing international transactions is either (a) a rate selected by Visa from the 

range of rates available in wholesale currency markets for the applicable central 

processing date, which rate may vary from the rate Visa itself receives, or (b) the 

government mandated rate in effect for the applicable central processing date. 

The currency conversion rate for the processing date may differ from the rate in 

effect on the date of the transaction or the date the transaction is posted to your 

Mastercard. If you effect a transaction with your Mastercard Card in a currency 

other  than  U.S.  dollars,  Mastercard  International  Incorporated  (“Mastercard”) 

will convert the charge into U.S. dollars using its currency conversion procedure. 

Currently, the currency conversion rate used by Mastercard for such transactions 

is generally either a government mandated rate or a wholesale rate determined 

by Mastercard for the processing cycle in which the transaction is processed. The 

currency conversion rate used by Mastercard for processing date may differ from 

the rate in effect on the date of the transaction or the date the transaction is 

posted to your billing statement.

24.  Effect  of  Agreement  and  Amendments.  This  Agreement  governs  all 

transactions  on  your  account  even  though  the  sales,  cash  advance,  credit,  or 

other slips you sign or receive may contain different terms. We may amend or 

change this Agreement, including rates, at any time. If we do so, we will notify 

charges, fees and rates without sending you an advance notice. Except as limited 

by  applicable  law,  any  amendment  will  apply  to  all  then  outstanding  unpaid 

indebtedness arising from the use of your Card prior to the effective date of the 

amendment. Any such amendment will not require your written consent, but your 

consent (if required by applicable law) may be evidenced by your use of the Card 

after we give you notice of the amendment.

25. What To Do If You Think You Find A Mistake On Your Statement. If you 

think there is an error on your statement, write to us at:

Northwest Federal Credit Union

ATTN: Card Services Department

P.O. Box 1229

Herndon, VA 20172-1229

In your letter, give us the following information:

•  Account information: Your name and account number.

•   Dollar amount: The dollar amount of the suspected error.

•   Description of Problem: If you think there is an error on your bill, describe what 

you believe is wrong and why you believe it is a mistake.

You must contact us within 60 days after the error appeared on your statement.

You must notify us of any potential errors in writing. You may call us, but

if you do we are not required to investigate any potential errors and you

may have to pay the amount in question.

While we investigate whether or not there has been an error, the following

are true:

on that amount.

• We cannot try to collect the amount in question, or report you as delinquent 

• The charge in question may remain on your statement, and we may continue 

to charge you interest on that amount. But, if we determine that we made a 

Credit Card Agreement

and

Disclosure Statement

mistake, you will not have to pay the amount in question or any interest or 

other fees related to that amount.

• While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance.

• We can apply any unpaid amount against your credit limit.

26. Your Rights If You Are Dissatisﬁ ed With Your Credit Card Purchases.

If you are dissatisﬁ ed with the goods or services that you have purchased with 

your  Card,  and  you  have  tried  in  good  faith  to  correct  the  problem  with  the 

merchant, you may have the right not to pay the remaining amount due on the 

purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100 miles of 

your current mailing address, and the purchase price must have been more than 

$50. (Note: Neither of these are necessary if your purchase was based on an 

advertisement we mailed to you, or if we own the company that sold you the 

2.  You  must  have  used  your  Card  for  the  purchase.  Purchases  made  with  cash 

advances from an ATM or with a check that accesses your Card account do not 

goods or services.)

qualify.

3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisﬁ ed with the purchase, 

contact us in writing at:

Northwest Federal Credit Union

ATTN: Card Services Department

P.O. Box 1229

Herndon, VA 20172-1229

While we investigate, the same rules apply to the disputed amount as discussed 

above. After we ﬁ nish our investigation, we will tell you our decision. At that 

point, if we think you owe an amount and you do not pay we may report you as 

delinquent.

27. Change Of Name, Address, Or Telephone Number(s). You are responsible

for promptly notifying us of a change in your name, address (including the e-mail 

address(es) you use for online banking with us and any other e-mail address(es) at 

which you agree to be contacted), or telephone number(s)(including any wireless 

telephone number(s)).

28. Inactivity. Cards unused and or idle for twelve (12) months or more with a 

zero (0) balance will automatically be closed. Should that occur an application and 

credit approval would be required to establish a new Card account.

All information about the VISA and Mastercard Cards described in this

disclosure is current as of 6/1/2017. Subject to change.

GAM (6/1/2017) 3M

Your Lifetime Financial Partner

15. Consent To Recover Delinquent Payments From Accounts.

a. 

In  consideration  for  and  as  a  condition  of  the  Credit  Union  issuing 

a  Card(s)  to  you,  you  agree  that  if  you  fail  to  make  your  required 

payments  the  Credit  Union  can  take  any  monies  on  deposit  at  the 

Credit Union in which you have an interest to recover all or part of your 

delinquent  debt  without  advance  notice  to  you  and  without  waiving 

other  rights  we  have  to  collect  what  you  owe.  This  consent  is  not  a 

pledge of any shares and will not affect your right to withdraw shares 

prior to our exercise of our rights following your payment default. This 

consent  applies  to  all  funds  you  voluntarily  deposit  to  Credit  Union 

accounts,  including  funds  such  as  Social  Security  direct  deposit  that 

are normally exempt from creditors’ remedies (this does not include 

your Individual Retirement, KEOGH or SEPP account). You understand 

that we will never require you to deposit exempt funds to Credit Union 

accounts.

b.   For Cards secured by Shares, an amount equal to 100% of your credit limit is 

held in your Regular Savings Account as collateral for your credit. If you give 

the Credit Union a speciﬁ c pledge of shares by signing a separate pledge of 

shares, your pledged shares will secure your Account. You may not withdraw 

amounts that have been speciﬁ cally pledged to secure your Account until 

the Credit Union agrees to release all or part of the pledged amount. If you 

default in your payments under this Agreement, we have the right to apply 

the amount speciﬁ cally pledged to pay off this account in full or in part.

c.   The security interests in this section apply even if your Card(s) is otherwise 

designated “secured” or “unsecured.”

16. Attorneys’ Fees. You agree to pay all costs incurred by us in collecting your 

indebtedness  or  in  enforcing  this  agreement  including  attorney’s  fees  and 

costs, as well as those costs, expenses and attorney’s fees incurred in appellate, 

bankruptcy and post-judgment proceedings, except to the extent such costs, 

fees or expenses are prohibited by law.

17. Returns and Adjustments. Merchants and others who honor the Card may 

give credit for returns or adjustments, and they will do so by sending us a credit 

slip, which we will post to your account. If your credits and payments exceed 

what you owe us, we will hold and apply this credit balance against future 

purchases and cash advances, or if it is $1.00 or more, refund it on your written 

request or automatically after 6 months.

18.  Plan  Merchant  Disputes.  We  are  not  liable  for  the  refusal  of  any  plan 

merchant or ﬁ nancial institution to honor your Card.

19.  Additional  Beneﬁ ts/Card  Enhancements.  The  Credit  Union  may  from 

time to time offer additional services to your Account, such as travel accident 

insurance, discontinue any credit service, or replace your Card with another 

Card at no additional cost to you. You understand that the Credit Union is not 

obligated to offer such services and may withdraw or change them at any time.

20. Use of Card for Illegal or Risky Transactions. You agree that you will not 

use or allow others to use your Card(s) for illegal transactions such as illegal online 

gambling. The Credit Union may refuse to honor any transaction we reasonably 

believe to be illegal. However, ultimate responsibility for determining the legality of 

transactions for which your Card is used rests with you, not with the Credit Union. 

You agree to hold us harmless for any damages or other liability arising from a 

transaction initiated by you or your authorized user for the purpose of conducting 

an illegal activity, including but not limited to, internet gambling or interstate 

sports betting. We reserve the right to decline authorization of transactions for 

activities we believe may violate law or pose signiﬁ cant risk to our members or us. 

You cannot use the actual or alleged illegality of a transaction for which authorized 

use of your account was made as a defense to your obligation to pay.

21.  Liability  for  Unauthorized  Use.  If  you  believe  that  your  Card  may  have 

been lost or stolen or that your account number may have been used without 

your authorization you must notify us immediately at: 1-800-336-3384 or via our 

website, or by writing to: Northwest Federal Credit Union, Attention: Card Services 

Department, P.O. Box 1229, Herndon, Virginia 20172-1229. You may be liable for 

the unauthorized use of your Card depending on the circumstances.  Mastercard 

Cardholders: Depending on the circumstances, you may qualify for zero liability 

under the Mastercard zero liability program. 

22.  Lost  Or  Stolen  Cards.  You  agree  to  notify  us  immediately  if  your  Card  is 
ever lost or stolen or if unauthorized use may occur. You agree to assist us in 
determining the facts, circumstances, and other pertinent information relating to 
any loss, theft, or possible unauthorized use of your Card(s) and to comply with 
such procedures as we may require in connection with our investigation. We will 
send you a new Card with a new account number to replace the Card that was 
lost or stolen. Although you will be issued a new account number, you will not 
be considered to have opened a new account, and any existing balance will be 
transferred to the replacement account.

23.  Foreign  Transactions.  Purchases  and  cash  advances  made  with  Visa 
and  Mastercard  outside  of  the  United  States  and  its  territories  may  incur  an 
international transaction fee. This fee, which is up to one percentage point (1%) 
of the transaction amount, is assessed by Visa and Mastercard. The Credit Union, as 
Card issuer, does not assess an additional international transaction fee. 
Visa. If you engage in a transaction in a currency other than U.S. dollars using a 
Visa Card, Visa International will convert the charge into a U.S. dollar amount. The 
exchange rate between the transaction currency and the billing currency used for 
processing international transactions is either (a) a rate selected by Visa from the 
range of rates available in wholesale currency markets for the applicable central 
processing date, which rate may vary from the rate Visa itself receives, or (b) the 
government mandated rate in effect for the applicable central processing date. 
The currency conversion rate for the processing date may differ from the rate in 
effect on the date of the transaction or the date the transaction is posted to your 
billing statement. 
Mastercard. If you effect a transaction with your Mastercard Card in a currency 
other  than  U.S.  dollars,  Mastercard  International  Incorporated  (“Mastercard”) 
will convert the charge into U.S. dollars using its currency conversion procedure. 
Currently, the currency conversion rate used by Mastercard for such transactions 
is generally either a government mandated rate or a wholesale rate determined 
by Mastercard for the processing cycle in which the transaction is processed. The 
currency conversion rate used by Mastercard for processing date may differ from 
the rate in effect on the date of the transaction or the date the transaction is 
posted to your billing statement.

24.  Effect  of  Agreement  and  Amendments.  This  Agreement  governs  all 
transactions  on  your  account  even  though  the  sales,  cash  advance,  credit,  or 
other slips you sign or receive may contain different terms. We may amend or 
change this Agreement, including rates, at any time. If we do so, we will notify 
you in writing in accordance with the applicable law. However, we may reduce 
charges, fees and rates without sending you an advance notice. Except as limited 
by  applicable  law,  any  amendment  will  apply  to  all  then  outstanding  unpaid 
indebtedness arising from the use of your Card prior to the effective date of the 
amendment. Any such amendment will not require your written consent, but your 
consent (if required by applicable law) may be evidenced by your use of the Card 
after we give you notice of the amendment.

25. What To Do If You Think You Find A Mistake On Your Statement. If you 
think there is an error on your statement, write to us at:
Northwest Federal Credit Union
ATTN: Card Services Department
P.O. Box 1229
Herndon, VA 20172-1229
In your letter, give us the following information:
•  Account information: Your name and account number.
•   Dollar amount: The dollar amount of the suspected error.
•   Description of Problem: If you think there is an error on your bill, describe what 

you believe is wrong and why you believe it is a mistake.

You must contact us within 60 days after the error appeared on your statement.
You must notify us of any potential errors in writing. You may call us, but
if you do we are not required to investigate any potential errors and you
may have to pay the amount in question.
While we investigate whether or not there has been an error, the following
are true:
• We cannot try to collect the amount in question, or report you as delinquent 

on that amount.

• The charge in question may remain on your statement, and we may continue 
to charge you interest on that amount. But, if we determine that we made a 

Credit Card Agreement

and

Disclosure Statement

mistake, you will not have to pay the amount in question or any interest or 

other fees related to that amount.

• While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance.

• We can apply any unpaid amount against your credit limit.

26. Your Rights If You Are Dissatisﬁ ed With Your Credit Card Purchases.

If you are dissatisﬁ ed with the goods or services that you have purchased with 

your  Card,  and  you  have  tried  in  good  faith  to  correct  the  problem  with  the 

merchant, you may have the right not to pay the remaining amount due on the 

purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100 miles of 

your current mailing address, and the purchase price must have been more than 

$50. (Note: Neither of these are necessary if your purchase was based on an 

advertisement we mailed to you, or if we own the company that sold you the 

2.  You  must  have  used  your  Card  for  the  purchase.  Purchases  made  with  cash 

advances from an ATM or with a check that accesses your Card account do not 

goods or services.)

qualify.

3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisﬁ ed with the purchase, 

contact us in writing at:

Northwest Federal Credit Union

ATTN: Card Services Department

P.O. Box 1229

Herndon, VA 20172-1229

While we investigate, the same rules apply to the disputed amount as discussed 

above. After we ﬁ nish our investigation, we will tell you our decision. At that 

point, if we think you owe an amount and you do not pay we may report you as 

delinquent.

27. Change Of Name, Address, Or Telephone Number(s). You are responsible

for promptly notifying us of a change in your name, address (including the e-mail 

address(es) you use for online banking with us and any other e-mail address(es) at 

which you agree to be contacted), or telephone number(s)(including any wireless 

telephone number(s)).

28. Inactivity. Cards unused and or idle for twelve (12) months or more with a 

zero (0) balance will automatically be closed. Should that occur an application and 

credit approval would be required to establish a new Card account.

All information about the VISA and Mastercard Cards described in this

disclosure is current as of 6/1/2017. Subject to change.

GAM (6/1/2017) 3M

Your Lifetime Financial Partner

15. Consent To Recover Delinquent Payments From Accounts.

a. 

In  consideration  for  and  as  a  condition  of  the  Credit  Union  issuing 

22.  Lost  Or  Stolen  Cards.  You  agree  to  notify  us  immediately  if  your  Card  is 

ever lost or stolen or if unauthorized use may occur. You agree to assist us in 

a  Card(s)  to  you,  you  agree  that  if  you  fail  to  make  your  required 

determining the facts, circumstances, and other pertinent information relating to 

payments  the  Credit  Union  can  take  any  monies  on  deposit  at  the 

any loss, theft, or possible unauthorized use of your Card(s) and to comply with 

Credit Union in which you have an interest to recover all or part of your 

such procedures as we may require in connection with our investigation. We will 

delinquent  debt  without  advance  notice  to  you  and  without  waiving 

send you a new Card with a new account number to replace the Card that was 

other  rights  we  have  to  collect  what  you  owe.  This  consent  is  not  a 

lost or stolen. Although you will be issued a new account number, you will not 

pledge of any shares and will not affect your right to withdraw shares 

be considered to have opened a new account, and any existing balance will be 

prior to our exercise of our rights following your payment default. This 

transferred to the replacement account.

consent  applies  to  all  funds  you  voluntarily  deposit  to  Credit  Union 

accounts,  including  funds  such  as  Social  Security  direct  deposit  that 

are normally exempt from creditors’ remedies (this does not include 

23.  Foreign  Transactions.  Purchases  and  cash  advances  made  with  Visa 

and  Mastercard  outside  of  the  United  States  and  its  territories  may  incur  an 

your Individual Retirement, KEOGH or SEPP account). You understand 

international transaction fee. This fee, which is up to one percentage point (1%) 

that we will never require you to deposit exempt funds to Credit Union 

of the transaction amount, is assessed by Visa and Mastercard. The Credit Union, as 

17. Returns and Adjustments. Merchants and others who honor the Card may 

the rate in effect on the date of the transaction or the date the transaction is 

c.   The security interests in this section apply even if your Card(s) is otherwise 

designated “secured” or “unsecured.”

billing statement. 

18.  Plan  Merchant  Disputes.  We  are  not  liable  for  the  refusal  of  any  plan 

you in writing in accordance with the applicable law. However, we may reduce 

merchant or ﬁ nancial institution to honor your Card.

19.  Additional  Beneﬁ ts/Card  Enhancements.  The  Credit  Union  may  from 

indebtedness arising from the use of your Card prior to the effective date of the 

accounts.

b.   For Cards secured by Shares, an amount equal to 100% of your credit limit is 

held in your Regular Savings Account as collateral for your credit. If you give 

the Credit Union a speciﬁ c pledge of shares by signing a separate pledge of 

shares, your pledged shares will secure your Account. You may not withdraw 

amounts that have been speciﬁ cally pledged to secure your Account until 

the Credit Union agrees to release all or part of the pledged amount. If you 

default in your payments under this Agreement, we have the right to apply 

the amount speciﬁ cally pledged to pay off this account in full or in part.

16. Attorneys’ Fees. You agree to pay all costs incurred by us in collecting your 

indebtedness  or  in  enforcing  this  agreement  including  attorney’s  fees  and 

costs, as well as those costs, expenses and attorney’s fees incurred in appellate, 

bankruptcy and post-judgment proceedings, except to the extent such costs, 

fees or expenses are prohibited by law.

give credit for returns or adjustments, and they will do so by sending us a credit 

slip, which we will post to your account. If your credits and payments exceed 

what you owe us, we will hold and apply this credit balance against future 

purchases and cash advances, or if it is $1.00 or more, refund it on your written 

request or automatically after 6 months.

time to time offer additional services to your Account, such as travel accident 

insurance, discontinue any credit service, or replace your Card with another 

Card at no additional cost to you. You understand that the Credit Union is not 

obligated to offer such services and may withdraw or change them at any time.

20. Use of Card for Illegal or Risky Transactions. You agree that you will not 

use or allow others to use your Card(s) for illegal transactions such as illegal online 

gambling. The Credit Union may refuse to honor any transaction we reasonably 

believe to be illegal. However, ultimate responsibility for determining the legality of 

transactions for which your Card is used rests with you, not with the Credit Union. 

You agree to hold us harmless for any damages or other liability arising from a 

transaction initiated by you or your authorized user for the purpose of conducting 

an illegal activity, including but not limited to, internet gambling or interstate 

sports betting. We reserve the right to decline authorization of transactions for 

activities we believe may violate law or pose signiﬁ cant risk to our members or us. 

You cannot use the actual or alleged illegality of a transaction for which authorized 

use of your account was made as a defense to your obligation to pay.

21.  Liability  for  Unauthorized  Use.  If  you  believe  that  your  Card  may  have 

been lost or stolen or that your account number may have been used without 

your authorization you must notify us immediately at: 1-800-336-3384 or via our 

website, or by writing to: Northwest Federal Credit Union, Attention: Card Services 

Department, P.O. Box 1229, Herndon, Virginia 20172-1229. You may be liable for 

the unauthorized use of your Card depending on the circumstances.  Mastercard 

Cardholders: Depending on the circumstances, you may qualify for zero liability 

under the Mastercard zero liability program. 

Card issuer, does not assess an additional international transaction fee. 

Visa. If you engage in a transaction in a currency other than U.S. dollars using a 

Visa Card, Visa International will convert the charge into a U.S. dollar amount. The 

exchange rate between the transaction currency and the billing currency used for 

processing international transactions is either (a) a rate selected by Visa from the 

range of rates available in wholesale currency markets for the applicable central 

processing date, which rate may vary from the rate Visa itself receives, or (b) the 

government mandated rate in effect for the applicable central processing date. 

The currency conversion rate for the processing date may differ from the rate in 

effect on the date of the transaction or the date the transaction is posted to your 

Mastercard. If you effect a transaction with your Mastercard Card in a currency 

other  than  U.S.  dollars,  Mastercard  International  Incorporated  (“Mastercard”) 

will convert the charge into U.S. dollars using its currency conversion procedure. 

Currently, the currency conversion rate used by Mastercard for such transactions 

is generally either a government mandated rate or a wholesale rate determined 

by Mastercard for the processing cycle in which the transaction is processed. The 

currency conversion rate used by Mastercard for processing date may differ from 

posted to your billing statement.

24.  Effect  of  Agreement  and  Amendments.  This  Agreement  governs  all 

transactions  on  your  account  even  though  the  sales,  cash  advance,  credit,  or 

other slips you sign or receive may contain different terms. We may amend or 

change this Agreement, including rates, at any time. If we do so, we will notify 

charges, fees and rates without sending you an advance notice. Except as limited 

by  applicable  law,  any  amendment  will  apply  to  all  then  outstanding  unpaid 

amendment. Any such amendment will not require your written consent, but your 

consent (if required by applicable law) may be evidenced by your use of the Card 

after we give you notice of the amendment.

25. What To Do If You Think You Find A Mistake On Your Statement. If you 

think there is an error on your statement, write to us at:

Northwest Federal Credit Union

ATTN: Card Services Department

P.O. Box 1229

Herndon, VA 20172-1229

In your letter, give us the following information:

•  Account information: Your name and account number.

•   Dollar amount: The dollar amount of the suspected error.

•   Description of Problem: If you think there is an error on your bill, describe what 

you believe is wrong and why you believe it is a mistake.

You must contact us within 60 days after the error appeared on your statement.

You must notify us of any potential errors in writing. You may call us, but

if you do we are not required to investigate any potential errors and you

may have to pay the amount in question.

While we investigate whether or not there has been an error, the following

are true:

on that amount.

• We cannot try to collect the amount in question, or report you as delinquent 

• The charge in question may remain on your statement, and we may continue 

to charge you interest on that amount. But, if we determine that we made a 

Credit Card Agreement

and

Disclosure Statement

mistake, you will not have to pay the amount in question or any interest or 
other fees related to that amount.

• While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance.

• We can apply any unpaid amount against your credit limit.

26. Your Rights If You Are Dissatisﬁ ed With Your Credit Card Purchases.
If you are dissatisﬁ ed with the goods or services that you have purchased with 
your  Card,  and  you  have  tried  in  good  faith  to  correct  the  problem  with  the 
merchant, you may have the right not to pay the remaining amount due on the 
purchase.
To use this right, all of the following must be true:
1.  The purchase must have been made in your home state or within 100 miles of 
your current mailing address, and the purchase price must have been more than 
$50. (Note: Neither of these are necessary if your purchase was based on an 
advertisement we mailed to you, or if we own the company that sold you the 
goods or services.)

2.  You  must  have  used  your  Card  for  the  purchase.  Purchases  made  with  cash 
advances from an ATM or with a check that accesses your Card account do not 
qualify.

3.  You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisﬁ ed with the purchase, 
contact us in writing at:
Northwest Federal Credit Union
ATTN: Card Services Department
P.O. Box 1229
Herndon, VA 20172-1229
While we investigate, the same rules apply to the disputed amount as discussed 
above. After we ﬁ nish our investigation, we will tell you our decision. At that 
point, if we think you owe an amount and you do not pay we may report you as 
delinquent.

27. Change Of Name, Address, Or Telephone Number(s). You are responsible
for promptly notifying us of a change in your name, address (including the e-mail 
address(es) you use for online banking with us and any other e-mail address(es) at 
which you agree to be contacted), or telephone number(s)(including any wireless 
telephone number(s)).

28. Inactivity. Cards unused and or idle for twelve (12) months or more with a 
zero (0) balance will automatically be closed. Should that occur an application and 
credit approval would be required to establish a new Card account.

All information about the VISA and Mastercard Cards described in this
disclosure is current as of 6/1/2017. Subject to change.

GAM (6/1/2017) 3M

Your Lifetime Financial Partner