Your  Visa Account Disclosure Information 
Visa Business • Platinum • Classic 
May 2014 

Terms and Conditions  
Visa Credit Card Agreement 

In this Agreement the words “you”, “your” and “yours” mean the cardholder 
and anyone the cardholder permits to use  the card. “Card” means the Visa 
credit  card  and  any  duplicates,  renewals,  or  substitutions  the  Credit  Union 
issues  to  you.  “Account”  means  your  Visa  credit  card  line  of  credit  with  the 
Credit Union. “We”, “us” and “our” means DHCU Community Credit Union 
whose name appears on this Agreement or anyone to whom the Credit Union 
transfers this Agreement.  

Acceptance:  This  Cardholder  Agreement  (the  Agreement)  is  effective 
May  16,  2014.  This  Agreement  or  any  portion  of  it  could  become 
effective on an earlier date because of new federal law. This Agreement 
governs  your  credit  card  account.  You  promise  to  pay  for  all 
transactions,  interest  charges  and  fees  assessed  on  your  account,  and 
any past due amounts. 

Amendments: We have the right to change the terms of the Agreement 
for  any  reason,  and  in  any  respect,  by  adding,  deleting  or  modifying 
any  provision,  including  APR’s,  fees,  the  Minimum  Payment  and  other 
terms.  We  can  add  a  new  provision  without  regard  to  whether  the 
provision deals with a matter already addressed by this Agreement. 

In  certain  circumstances,  we  are  required  by  law  to  notify  you  of 
changes to the terms of this Agreement, and in other circumstances we 
may not be required to do so. When required by law to advise you that 
you have a legal right to reject any changes we make, we will provide 
an explanation about how to do that. 

The Agreement is entered into and shall be governed, in all respects, by 
the laws of the State of Illinois. 

1.  Using your Account: If you are approved for an account, the Credit 

Union will establish a line of credit for you and notify you of your credit 
limit. You agree that your credit limit is the maximum amount (purchases, 
cash advances, plus “other charges”) that you will have outstanding on 
your Account at any time. If you exceed your credit limit, you may be 
charged a fee.  

If you are over your credit limit, you must pay the amount you are over 
before payments will begin to restore your credit limit. You may request 
an increase in your credit limit only by a method acceptable to the Credit 
Union. The Credit Union has the right to reduce your credit limit, refuse 
to make an advance and/or terminate your Account at any time for any 
reason not prohibited by law. 

2.  Using your card/credit limit: You may use your Card to make purchases 
from merchants and others who accept Visa Cards. However, you may 
not use your Card to initiate any type of electronic gambling transaction 
through the Internet. For Internet purchase transactions you may be 
required to use a password associated with your Card before you will be 
permitted to complete the transaction. You may obtain cash advances 
from the Credit Union and from other financial institutions that accept 
Visa Cards, and from some automated teller machines (ATMs) (Not all 
ATMs accept Visa Cards). To obtain cash advances from an ATM, you 
must use the Personal Identification Number (PIN) that is issued to you for 
use with your Card. You may access your line of credit with Cash 
Advance Convenience Checks, if available. Whenever you use a 
Convenience Check, it will be charged against your account as a Cash 
Advance. You agree to notify us if your Convenience Checks are lost or 
stolen. You must return them to us upon our request. You may not use 
your Convenience Checks to pay your account charges with us. We are 
not obligated to pay a Convenience Check under the following 
circumstances or any other circumstances, which we deem necessary. 
a. 

Your credit limit has been exceeded or would be exceeded by this 
transaction. 

b. 

c. 

d. 

You have failed to pay amounts owed to us when due or have 
failed to follow any terms of this agreement.  
You have notified us that your Convenience Checks or Card has 
been lost or stolen or that there may be unauthorized use of your 
Convenience Checks or account. 
Your account has been closed for any reason. 

Certain purchases and cash advances will require an authorization prior 
to completion of the transaction. In some cases, you may be asked to 
provide identification. If our system is not working, we may not be able to 
authorize a transaction, even though you may have sufficient credit 
available. Also, for security reasons, we may block the usage of your 
Card in certain countries, geographic areas or merchants. We will not 
have any liability to you or others if any of these events occur. 

You agree that you will not use your Card for any transaction that is 
illegal under applicable federal, state or local law. 
Responsibility: If we issue you a Card, you agree to repay all debts and 
the finance charges arising from the use of the Card and the Card 
account. For example, you are responsible for charges made by yourself, 
your spouse, minor children and your employees. You are responsible 
for charges made by anyone else to whom you give the card, and this 
responsibility continues until the card is recovered. Business Platinum 
cards are not to be used by anyone except the cardholder or his/her 
employees. You cannot disclaim responsibility by notifying us, but we will 
close the account for new transactions if you so request and return all 
cards. If either party closes the account, the Credit Card(s) must be 
surrendered to the Credit Union. Should unauthorized use occur after the 
account is closed, the card will be picked up by a merchant, and you will 
be responsible for each $50 card recovery fee. Your obligation to pay 
the account balance continues even though an agreement, divorce 
decree or other persons are responsible to pay the account. Any person 
using the Card is jointly responsible with you for charges he or she 
makes, but if that person signs the card, he or she becomes a party to 
this Agreement and is jointly responsible for all charges on the account, 
including yours. 
Joint Account: If this is a joint Account, each person on the Account must 
sign the Agreement (by signing on the Application). Each of you will be 
individually and jointly responsible for paying all amounts owed under 
this Agreement. This means that the Credit Union can require any one of 
you individually to repay the entire amount owed under this Agreement. 
This account will appear on each of your credit reports. Each of you 
authorizes the other(s) to make purchases or cash advances individually. 
Any one of you may terminate the Account and the termination will be 
effective as to all of you. 
Liability for Unauthorized Use/Lost/Stolen Card Notification: You 
understand that your total liability to the Credit Union shall not exceed 
$50 for any Card transactions resulting from the loss, theft, or 
unauthorized use of the Card that occurs prior to the time you gave 
notice to the Credit Union. If you credit card is lost or stolen or if you think 
someone may be using it without your permission, you will immediately 
notify us by calling 800-323-5109. 
Payments: You will be jointly and severally liable and agree to pay the 
Credit Union for all charges (purchases, cash advances, finance charges 
and other charges added to your Account, under the terms of the or any 
other agreements with us) extended to you or anyone else using any 
Card issued for your account, unless the use of such Card is by a person 
other than you, who does not have actual, implied or apparent authority 
for such use and from which you receive no benefit. Authority includes, 
but is not limited to; any authorized user’s permitting another person to 
use any Card(s). Further, all users are obligated to us for all charges they 
make, authorize or permit.  
The Credit Union can accept late or partial payments as well as 
payments that are marked with “paid in full” or other restrictive 
endorsements, without losing any of our rights under this Agreement. If 

3. 

4. 

5. 

DHCU Community Credit Union Disclosures | May 2014 

Page 1 of 4 

 
 
 
 
 
 
 
you pay more than the Minimum Payment Due, we will allocate the 
excess amount to your account balance at our discretion. You must pay 
the Credit Union in U. S. dollars drawn on funds on deposit in the United 
States. If you make payments with other currencies or from an institution 
domicile outside of the United States, then your payment will not be 
credited until the funds have been collected by us in U.S. dollars. The 
Credit Union will determine the method if applying payments and credits 
to your account. We may accept checks marked “Payment in Full” or with 
words similar effect without losing any right to collect the full balance of 
your account.  
You authorize us to honor any Purchase or Cash Advance you make by 
telephone or mail on this account. You agree that a signature is not 
necessary as identification in such cases. We reserve the right to refuse to 
honor any request for credit, to reduce your credit limit or terminate your 
account at any time using our sole discretion based on changes in the 
economy, the Credit Union’s financial condition, your creditworthiness or 
for any other reason not prohibited by law.  
To protect you and us, the Credit Union, in its sole discretion, may place 
a temporary freeze on the credit available to you under this agreement 
any time the Credit Union receives a large payment by a method other 
than cash, certified funds or electronic transfer. In such cases, the Credit 
Union may freeze your credit line until payment is actually collected by 
us. 

7. 

6.  Monthly Payment: You can pay off your account balance in full each 
month or you can pay in monthly installments. If you do not pay your 
balance in full you must pay at least the minimum payment by the time 
and date it is due. Each minimum payment will be the greater of $10 or 
2% of your new balance. You may, of course, pay more than the 
minimum payment. This will reduce the interest charges that are added 
to your account. In addition, any time your total new balance exceeds 
your credit line, you must immediately pay that excess upon our demand. 
Payments are applied in the following order: First, to outstanding Finance 
Charges; next, to Fees (accumulated for exceeding your credit limit 
and/or late payments not received by the time and date it is due (or the 
tenth (10th) day after the Billing Cycle Closing Date); then, to Minimum 
payment cash advances; Minimum payment credit purchases; and lastly, 
to Balance cash advances and Balance credit purchases. Generally, and 
except as required by law, we will credit payments over the required 
Minimum Payment to balances with the highest APR first. We will then 
credit payments to lower rate balances in descending order of APRs (if 
applicable). 
Finance Charges: You agree to pay the FINANCE CHARGE during any 
Card Billing cycle in which you (a) received or had an outstanding cash 
advance (b) failed to pay in full the balance of charges shown on the 
previous statement during the grace period or (c) received or had an 
outstanding balance transfer, You can avoid a FINANCE CHARGE on 
purchases made since your last statement date. You must pay the Total 
New Balance on your statement within twenty-five (25) days of the 
statement closing date. Otherwise, the FINANCE CHARGE of purchases 
is calculated from the beginning of the next statement period on 
previously billed but unpaid purchases and on new purchases from the 
date they are posted to your account. Cash advances are always subject 
to FINANCE CHARGES from the date they are made. To arrive at the 
TOTAL FINANCE CHARGE, we figure the finance charge separately for 
purchases and cash advances on your account by applying the 
applicable periodic rate set forth below to the “average daily balance” or 
purchases (including current transactions), and to the “average daily 
balance” on cash advances (including current transactions). To get each 
“average daily balance”, we take the beginning balance each day, add 
any new purchases (if calculating the “average daily balance” for 
purchases), add any new cash advance (if calculating the “average daily 
balance” for cash advances), and subtract any payments or credits. This 
gives us the daily balance. Then we add up all the daily balances for the 
billing cycle and divide by the total number of days in the billing cycle. 
This gives us the “daily average balance”. 

7A. ANNUAL PERCENTAGE RATE (APR) The Annual Percentage Rate is 
determined when your card is established. The Annual Percentage Rate is 
based on your cumulative credit score/history. The interest portion of the  
FINANCE CHARGE calculated at the Annual Percentage Rate will be 
8.90%, 9.90%, 10.90%, 11.90%, 12.90%, 13.90% or 16.90% per 
month (periodic rate of .02438%, .02712%, .02986%, .03260%, 

.03534%, .03808% and .04630% respectively) of your charges subject 
to interest , including all balances of charges outstanding. By providing  
you with written notice by mail, addressed to your last known post office 
address, not less than forty-five (45) days prior to any increase in the 
FINANCE CHARGE, DHCU may establish an Annual percentage Rate of 
more than 8.90% for charges subject to interest during certain periods of 
time as permitted.  

For Business Platinum cards the interest portion of the FINANCE charge 
is calculated at the ANNUAL PERCENTAGE rate of 11.50% (periodic rate 
of .031506) of your charges subject to interest, including all balances of 
charges outstanding. By providing you with written notice by mail, 
addressed to your last known post office address, not less than forty-five 
(45) days prior to any increase in the FINANCE CHARGE, DHCU may 
establish an Annual percentage Rate of more than 11.50% for charges 
subject to interest during certain periods of time as permitted.  
Promotional Finance Charges: From time to time and at our sole 
discretion we may offer a special rate applicable to certain transactions, 
such as particular purchases (as defined by us), balance transfers, cash 
advances or purchases made by using Convenience Checks. Applicable 
terms and conditions will be disclosed at the time any such promotion is 
offered and are incorporated into this Agreement by reference. The 
promotional rate will apply only to the transactions and for the period of 
time set forth, in any such offer from us. Existing balances and new 
purchases or advances not expressly subject to any such promotion will 
remain governed by the terms and conditions of this Agreement. In 
addition, the terms and conditions of this Agreement will govern your 
obligations regarding any unpaid balance or transactions that are made 
subject to any such promotional offer, that are not fully paid within the 
time period set forth in such promotional offer.  
Returns and Adjustments: Merchants and others who honor your Card 
may give credit for returns or adjustments, and they will do so by sending 
the Credit Union a credit which will be posted to your account. If your 
credits and payments exceed what you owe the Credit Union, the 
amount will be applied against future purchases and cash advances. If 
the credit balance amount is $1.00 or more, it will be refunded upon 
your written request. 
Interest Rate: The interest rate on your individual/personal Visa account is 
determined by your individual credit score and will be the rate in effect at 
the time of card issuance. Business Platinum Visa accounts are 
determined by current posted credit union rates for Business Visa 
Accounts. Your interest rate may be adjusted to the rate in effect when 
your credit history is reviewed during a periodic review of your credit 
score. 

8. 

9. 

10. 

11.  Other Fees and Charges: Your account will be  subject to the following 

fees and charges: 
a. 

Late Payment Fee: A late fee of $35 will be added to your account 
if you are late in making a payment. 

b.  Over the Credit Limit Fee: An Over the Credit Limit fee of $35 may 

c. 

d. 

e. 

f. 

be added to your account if you over your credit limit. 
Return Check Fee: If a check used to make a payment on your 
account is returned unpaid, a $35 return check will be added to 
your account. 
Visa Automatic Payment: If funds are not available in the account 
designated by you to pay your monthly Visa payment, a $35 fee 
will be added to your Visa account. 
Visa Convenience Check: If a convenience check is written against 
your Visa account and you do not have the line of credit available, 
the check will not be paid and your account will be assessed a $35 
fee. 
Statement Research Fee: A fee of $20 per hour and $3 for each 
copy of monthly statements will be added to your account for 
statement research. 

12.  Security Interest: To secure your account, you grant us a purchase money 

security interest under the Uniform Commercial Code in any goods you 
purchase through the account. If you default, we have the right to recover 
any of these goods which have not been paid for through our 
application of your payments in the manner described in section 5. 
You grant us a security interest in all individual and joint share accounts 
and/or deposit accounts you have with us now and in the future to 
secure what you owe under the credit card agreement. When you are in 
default, you authorize us to apply the balance in these accounts to any 
amounts due. Shares and deposits in an Individual Retirement Account, 

DHCU Community Credit Union Disclosures | May 2014 

Page 2 of 4 

 
 
 
 
and any other account that would lose special tax treatment under state 
or federal law if given as security, are not subject to the security interest 
you have given in your shares and deposits. 

13.  Demand/Cross-collateral Clause: If the card is cancelled or surrender is 
demanded by issuer, or if Cardholder defaults in any payment due, or is 
deceased, bankrupt or insolvent, or any attachment or garnishment 
proceedings are initiated against cardholder or his property, issuer may 
elect to declare all amounts then owed to issuer to be immediately due 
and payable without notice or demand of any kind. If cardholder has 
other loans from issuer, or takes out other loans with issuer in the future, 
collateral securing these loans, excluding any dwellings, will also secure 
the Cardholder’s obligations under this agreement. Cardholder agrees 
to pay all costs incurred by issuer in collecting Cardholder’s indebtedness 
or in enforcing this agreement, including attorney’s fee as may be 
reasonable and just and also those costs, expenses and attorney’s Visa 
Business – Platinum – Classic fees incurred in appellate, bankruptcy, and 
post-judgment proceedings. 
14.  Default: You will be in default if:  

 

 

 

 

 
 

You fail to  make any  minimum payment or other required 
payment by the date that it is due.  
You will be in default if you die, file for bankruptcy or become 
insolvent, that is, unable to pay your obligations when they become 
due.  
You will be in default if you make any false or misleading 
statements on any credit application or credit update.  
You will also be in default if something happens which the Credit 
Union believes may substantially reduce your ability to repay what 
you owe.  
You will be in default if you exceed your credit limit.  
 You will be in default it we obtain information that causes us to 
believe that you may be unwilling or unable to pay your debts to us 
or others on time.  

When you are in default, the Credit Union has the right to demand 
immediate payment of your full account balance without notice. If 
immediate payment is demanded, you will continue to pay finance 
charges, at the periodic rate charged before default, until what you owe 
has been paid. Any shares that were given as security will be applied 
towards what you owe. You agree to pay reasonable collection expenses, 
including card recover fee, attorney’s fees, court costs and/or collection 
agency fees, and costs to the extent allowed by applicable laws or 
regulations. You understand that contingency or hourly fee arrangements 
may be established under an agreement entered into by the Credit 
Union with an attorney and/or collection agency to collect amounts due 
under this agreement if you are in default and you hereby agree that any 
such fee arrangement is reasonable. 

15.  You may close your Account at any time. We may require you to provide 
a closure request in writing. Except as required by applicable law, we 
may close your Account or suspend your credit privileges or any feature 
of your Account at any time, for any reason, including Account inactivity, 
without notice. It we close your account or suspend your credit privileges 
or any feature, we will not be liable to you for any consequences that 
result. If you or we close your Account, you and any authorized users 
must stop using your Account immediately and destroy all cards, checks 
or other means to access your Account or return them to us upon 
request. You will continue to be responsible for charges to your Account 
according to the terms of this Agreement. 

16.  Changing or Terminating your Account: The Credit Union may change 
the terms of this agreement from time to time after giving you any 
advance notice required by law. Your use of the card after receiving 
notice of a change will indicate your agreement of the change. To the 
extent the law permits, and indicated in the notice to you, the change will 
apply to your existing account balance as well as future transactions. 
Either the Credit Union or you may terminate this Agreement at any time, 
but termination by you or the Credit Union will not affect your obligation 
to pay the account balance plus any finance and other charges you owe 
under this Agreement. The card(s) you receive remain the property of the 
Credit Union and you must recover and surrender to the Credit Union all 
cards upon request or upon termination of this Agreement whether by 
you or by the Credit Union. Failure to surrender your card(s) will result in 
a card recovery fee of $50 each, should you attempt to use the card(s). 
17.  Effect of Agreement: This Agreement is the contract which applies to all 

transactions of your account even though the Sales, Cash Advances, 

Credit or other slips you sign or receive may contain different terms. You 
agree to all the Terms and Conditions contained in the Visa Disclosure 
and Agreement.  

18.  No Waiver: The Credit Union can delay enforcing any of its rights any 

number of times without losing them. 

19.  Statement and Notices: You will receive a statement each month showing 
transactions on your account. You are responsible for your minimum 
monthly payment even in the event your statement is late or returned to 
the Credit Union. Statements and notices will be mailed to you at the 
most recent address you have given the Credit Union. Notice sent to any 
one of you will be considered notice to all. 

20.  Credit Information: You authorize the Credit Union to investigate your 

credit standing when renewing or reviewing your account, and you 
authorize the Credit Union to disclose information regarding your 
account to credit bureaus and creditors who inquire about your credit 
standing. 

21.  Foreign Transactions: Purchases and Cash Advances made in foreign 

countries and foreign currencies will be billed to you in U.S. dollars. The 
exchange rate for international transactions will be a rate selected by Visa 
from the range of rates available in wholesale currency markets, which 
may vary from the rate Visa itself receives or the government-mandated 
rate in effect for the applicable central processing date. An international 
service assessment fee of 1% of the international transaction amount will 
be assessed.  

22.  Merchant Disputes: The Credit Union is not responsible for the refusal of 
any merchant or financial institution to honor the Card. The Credit Union 
is subject to claims and defenses (other than tort claims) arising out of 
goods or services you purchase with the Card if you have made a good 
faith attempt but have been unable to obtain satisfaction from the 
merchant or service provider, and (a) your purchase was made in 
response to an advertisement the Credit Union sent or participated in 
sending to you; or (b) your Purchase cost more than $50 and was made 
in your state of residence or within 100 miles of your home. 
23.  Debt Protection: If you elect Debt Protection, as set forth in your 

24. 

application or otherwise, then the charges will be added to your account 
balance on each billing cycle, if your Debt Protection application is 
approved. Debt Protection is voluntary and not required to obtain a credit 
card account with us. You have the right to terminate this Debt Protection 
at any time by notifying us in writing. Debt Protection coverage is not 
available for Visa Business Platinum Cards. 
Illegal Transaction: You warrant and agree that your Card will not be 
used to make or facilitate any transaction(s) as determined by applicable 
law; and that any such use, including any such authorized use, will 
constitute an event of default under this Agreement. The Credit Union 
may decline to accept, process or pay any transaction that we believe to 
be illegal or unenforceable (regarding you obligation to pay us) under 
applicable law, including, but not limited to any transaction involving or 
relating to any gambling activity. You agree that the Credit Union will not 
have any liability, responsibility or culpability whatsoever, for any such 
use of you or any authorized user(s). You further agree to indemnify and 
hold the Credit Union harmless from any suits, liability, damages or 
adverse action of any kind that results directly or indirectly from such 
illegal use. 

YOUR BILLING RIGHTS  
KEEP THIS NOTICE FOR FUTURE USE 

This notice contains important information about your rights and our 
responsibilities under the Fair Credit Billing Act. 
Notify Us in Case of Errors or Questions About Your Bill: If you think your bill is 
wrong, or if you need more information about a transaction on your bill, write 
us (on a separate sheet) at: 

DHCU Community Credit Union 
P.O. Box 1550 
Moline, IL 61266-1550 
Write to us as soon as possible. We must hear from you no later than sixty (60) 
days after we sent you the first bill on which the error or problem appeared. 
You can telephone us, but doing so will not preserve your rights. In your letter, 
give us the following information: 

• 
• 

Your name and account number. 
The dollar amount of the suspected error. 

DHCU Community Credit Union Disclosures | May 2014 

Page 3 of 4 

 
 
 
•  Describe the error and explain, if you can, why you believe there is 
an error. If you need more information, describe the item you are 
not sure about. 

If you have authorized us to pay your credit card bill automatically from your 
savings or checking account, you can stop the payment on any amount you 
think is wrong. To stop the payment your letter must reach us three (3) business 
days before the automatic payment is scheduled to occur. 

Your Rights and Our Responsibilities  
After We Receive Written Notice: 

We must acknowledge your letter within thirty (30) days, unless we have 
corrected the error by then. Within ninety (90) days, we must either correct the 
error or explain why we believe the bill was correct. 
After we receive your letter, we cannot try to collect any amount you question, 
or report you as delinquent. We can continue to bill you for the amount you 
question, including finance charges, and we can apply any unpaid amount 
against your credit limit. 
You do not have to pay any questioned amount while we are investigating, but 
you are still obligated to pay the parts of your bill that are not in question. If we 
find we made a mistake on you bill, you will not have to pay any finance 
charges related to any questioned amount. If we didn’t make a mistake, you 
may have to pay finance charges, and you will have to make up any missed 
payments on the questioned amount. In either case, we will send you a 
statement of the amount you owe and the date that it is due. 
If you fail to pay the amount that we think you owe, we may report you as 
delinquent. However, if our explanation does not satisfy you and you write to 
us within ten (10) days telling us that you still refuse to pay, we must tell anyone 
we report to that you have a question about your bill. And, we must tell you the 
name of anyone we reported you to. We must tell anyone we report you to 
that the matter has been settled between us when it finally is.  
If we don’t follow these rules, we cannot collect the first $50 of the questioned 
amount, even if your bill was correct. 

Special Rule for Credit Card Purchases 

If you have a problem with the quality of property or services that you 
purchased with the credit card and you have tried in good faith to correct the 
problem with the merchant, you may have the right not to pay the remaining 
amount due on the property or services. There are two limitations on this right: 

a) 

You must have made the purchase in your home state, or if not 
within your home state, within 100 miles of your current mailing 
address; and 
The purchase price must have been more than $50.  
These limitations do not apply if we own or operate the merchant, or if we 
mailed the advertisement for the property or services. 

b) 

All transactions received after the closing date will appear on your next 
statement. 

Closing Date 

DHCU Community Credit Union Disclosures | May 2014 

Page 4 of 4