Truth in Lending Disclosure and Cardholder Agreement 
Visa® Credit Card 
Effective April 21, 2017 

This document contains the terms which govern your Credit Union Visa  credit card Account (“Account”).  Please review this document and keep it for your 
records.  In this document the words “you” and “your” mean the individual(s) who requested the Account or to whom we issued an account. “Card” means the 
Visa Credit Card and any duplicates and renewals the Credit Union issues.  

“We,” “us,” “our,” and “Credit Union” mean State Employees’ Credit Union, the issuer of the Card.  “Our Mailing Address” is Cardholder Services, P.O. Box 
28540, Raleigh, NC   27611-8540.   Our  business  days  are Monday through Friday, 8:30 am to  5:30  pm.  Contact your  local branch or  if you  need assistance 
outside of the Credit Union’s normal business hours, please call us at 1-888-732-8562. Calls to the Credit Union may be recorded. These rules and regulations 
apply to any Credit Union Visa credit card (“Card”) issued, or to be issued, by the Credit Union. Any  Credit Union member (“Cardholder”) who applies for, 
signs, accepts, uses, or authorizes the use of the Card agrees to be bound by these Rules and Regulation, and agrees that they shall constitute the agreement 
between the Credit Union and the Cardholder governing the use of the Card. Furthermore, by signing the Card as specified herein, the Cardholder expressly 
agrees to be bound by the provisions of these Rules and Regulations as to the rates and charges applicable to use of  the Card.  If you do not agree to this 
Agreement, do not sign or use your Card and immediately contact your local branch or call us at 1-888-732-8562 to block the Card.  Calls to the Credit Union 
may be recorded. 

Notifications  and  Changes:    Any  notice  required  to  be  given  by  these  Rules  and  Regulations,  by  law,  or  desired  to  be  given  by  the  Credit  Union  will  be 
considered given if and when posted in the United States mail, postage prepaid, and addressed to the Cardholder at  the last known address as shown on the 
Credit Union’s records.  The Credit Union may modify or amend this Agreement, from time to time, upon 45 days advance written notice to the Cardholder. The 
new terms, including any increase or decrease in the charges, will apply to both new Cash Advances and Purchases made on and after the effective date. The 
Cardholder can contact the Credit Union at any time to determine if changes have been made to this agreement since the date this document was printed.  Call 
us at 1-888-732-8562 or write to us at Our Mailing Address. Calls to the Credit Union may be recorded.  

Ownership, Termination and Expiration:  The Credit Union may, at any time, suspend your Card and your ability to use your Card, for any reason allowed by 
law, such as if we suspect possible fraud or suspicious activity, or for security reasons.  The Card remains the property of the Credit Union at all times.  We may, 
at any time and for any reason, terminate a Card and your use of the Card and may request the Card to be surrendered.  Your Card will expire on the  last 
calendar day of the month of the expiration date on the Card.  Upon termination or expiration, we may stop accepting transactions from the Account and we 
may decline to authorize a transaction with the Card.  You agree not to use or attempt to use any expired or revoked Account to obtain credit.  You or anyone 
jointly liable for the Account may voluntarily terminate the Account at any time by notifying us orally or in writing.  However, this will not relieve you or any of 
the other joint owners from liability for the repayment of any obligations arising from the use of the Account. 

Use  of  Card:    You  may  only  buy  goods  or  services  from  businesses  displaying  the  Visa  sign (“Merchant”),  or  borrow  cash  from  the  Credit  Union  or  other 
institutions displaying such signs.  You must follow any reasonable and proper procedures by those honoring the Card.  In order for the Card to be valid, it must 
be signed by the Cardholder or Authorized User.  The Cardholder must be a Credit Union member.  By signing, activating, using, or allowing another person to 
use the Card, you agree to this Agreement and are responsible for all authorized transactions and cash advances made by the use of this Card.   

Credit Limit:  Your credit limit is set by the Credit Union and may be changed from time to time with notice to the Cardholder.   The Credit Union may, at its 
option, recognize transactions (and extend credit) which will cause the Cardholder’s outstanding balance to exceed the maximum credit limit.  

Activating Your Card: You must activate your Card by calling 1-800-631-3197. The Card is not valid until it has been activated. 

Authorized Users:  You may request a Card for an authorized user in the name of a person identified by you at any time.  We may request information about 
the  person  to  whom  you  want  us  to  issue  the  Card  and  reserve  the  right  to  deny  your  request  for  an  Authorized  User  Card.    You  are  responsible  for  all 
transactions made by an Authorized User.  You have the right to revoke an Authorized User at any time either by notifying your local branch or by calling us at 
1-888-732-8562. Calls to the Credit Union may be recorded.  

Your Responsibilities:  You are responsible for the following: 

 You agree not to use the Card if such use would cause your Account to exceed the credit limit. 
 You agree to pay immediately upon demand any amount in excess of the maximum credit limit. 
 You are responsible for all transactions and cash advances made through the use of your Card by yourself, or any Authorized User, or any person you 

allow to use your Card. 

 You will not authorize anyone else to use your personal Card (other than authorized users added to the Account) and you will not transfer your Card to 
anyone. If you do give your card to another individual, you will be responsible for all transactions and cash advances made through the use of your card. 
 You agree to notify us AT ONCE if you believe your Card has been lost or stolen or if someone has used or may use your Card without your permission 
by contacting your local branch immediately or by calling us at 1-888-732-8562 or 919-857-2150 locally in Raleigh.  You may also write us at Our Mailing 
Address.  Calls to the Credit Union may be recorded.  

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 You agree to cooperate with us in our investigation of any possible unauthorized use of your Card.   
 You agree to retain copies of all sales slips or cash advance slips or any other instrument acknowledging or recognizing a transaction, and to use such 

copies to identify transactions reported on your periodic statement.   

 You will not use your Card in an illegal transaction or in connection with an Internet gambling transaction. 
 You will take reasonable steps to protect the security and confidentiality of the PIN for your Card. 

Interest Rates and Interest Charges 

Annual 
Percentage 
Rate (APR) 
for 
Purchases 

APR for 
Balance 
Transfers 

8.50% 
This APR will vary based on the 26-week 
Treasury Bill rate rounded up to the nearest 
1/4%* 

8.50% 
This APR will vary based on the 26-week 
Treasury Bill rate rounded up to the nearest 
1/4%* 

APR for Cash 
Advances 

8.50% 
This APR will vary based on the 26-week 
Treasury Bill rate rounded up to the nearest 
1/4%* 

Paying 
Interest 

Your due date is at least 21 days after the 
close of each billing cycle.  We will not 
charge you any interest on purchases if you 
pay your entire balance by the due date each 
month.  We will begin charging interest on 
cash advances on the transaction posting 
date. 

For Credit 
Card Tips 
from the 
Consumer 
Financial 
Protection 
Bureau 

To learn more about factors to consider 
when applying for or using a credit card, visit 
the website of the Consumer Financial 
Protection Bureau at 
http://www.consumerfinance.gov/learnmore. 

Fees 
Annual Fee 

Transaction Fees 

 Balance Transfer 

 Cash Advance 

 Foreign Transaction 

 ATM  

Penalty Fees 

 Late Payment 

 Returned Payment 

None 

None 

None 

1% for transactions 
conducted in two currencies 
and 0.8% for transactions 
conducted in one currency 

$0.75 for each transaction 

$5  

$5 

How We Will Calculate Your Balance 

We calculate the interest charge on your Account by 
applying the periodic rate to the “average daily balance” 
of your Account (including current transactions).  To 
determine the “average daily balance” we take the 
beginning balance of your Account each day, add any 
new purchases, and subtract any payments or credits.  
This gives us the daily balance.  Then we add up all the 
daily balances for the billing cycle and divide the total by 
the number of days in the billing cycle.  This result is the 
“average daily balance.” 

*The APR equals 7.5% plus the Index Rate.  The Index Rate is the 26 week Treasury Bill rate set at the first T-bill Auction held each quarter in January, April, July, 
and October, and adjusted up to the nearest ¼%.  Because the Index Rate is subject to change each quarter, the APR is as well. 

*Billing Rights information on your rights to dispute transactions and how to exercise those rights is provided in this Agreement. 

Rates and Charges:  You agree to the rates and charges and methods of computation set forth in this document which are made in accordance with the Truth 
in Lending Law.  The Monthly Periodic Rate for the monthly billing cycle is equal to 1/12 of the Annual Percentage Rate (APR). The Monthly Periodic Rate will be 
computed to 1/100th of one percent. The method for calculating the APR is explained below. The APR is subject to change on the first day of the first billing 
cycle at the beginning of each quarter (January, April, July, and October).  If the APR should change, then the Monthly Periodic Rate will change and the new 
rate will take effect on the first day of the billing cycle of January, April, July, and October.  The APR will equal 7.5 percentage points plus the Index Rate. The 
Index Rate is the 26 week Treasury Bill rate set at the first Auction held in January, April, July, and October and adjusted up to the nearest 1/4%.  Increases in the 
APR will result in a higher finance charge which may result in additional payments over a longer period in order to repay the purchases balance or your cash 
advance balance. The increased APR will apply to any balance outstanding on the effective date of the change as well as to future purchases and advances. 
There is no minimum APR.  The APR will not exceed 18% per year or the maximum permitted by applicable law, whichever is lower. The APR and the Monthly 

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Periodic Rate used to compute your finance charge appears on your monthly statement.  

Foreign Currency Transactions:  Foreign currency transactions will be converted to U.S. Dollars by Visa.  Under the currency conversion procedure that Visa 
currently  uses,  the  non-U.S.  dollar  transaction  amount  is  converted  into  a  U.S.  dollar  amount  by  multiplying  the  transaction  amount  in  the  non-U.S.  dollar 
currency by a currency conversion rate.  The conversion rate that Visa typically uses is either a government-mandated rate or a wholesale rate provided to Visa.  
The currency conversion rate that Visa uses for a particular transaction is the rate in effect for the applicable currency at the time the transaction is processed. 
This rate may differ from the rate in effect when the transaction occurred or when it was posted to your Account, and may be higher than the rate you could 
have gotten if you had converted U.S. dollars into cash.  If a transaction initially in a foreign currency is converted to U.S. dollars before it is entered into the Visa 
network, the conversion rates and fees of the company that did the conversion will apply. Visa applies a 0.8% International Transaction fee to single currency 
transactions where the currency has already been pre-converted into U.S. dollars and a 1% fee for multi-currency transactions where both the country codes and 
currency codes are different.  The fee is applied after converting the transaction currency into U.S. dollars.  Two separate entries will appear on your statement, 
one for the foreign transaction and one for the International Transaction fee.  The State Employees’ Credit Union does not apply any additional conversion fee 
other than what Visa imposes. 

Refusal to Honor Card:  The Credit Union has no liability or responsibility if any Merchant refuses to honor the Card. 

Notice of Negative Information:  The Credit Union may report information about your Account to credit bureaus. Late payments, missed payments, or other 
defaults on your Account may be reflected on your credit report. 

Events of Default:  At the Credit Union’s option, all amounts due from you to the Credit Union will become immediately due and payable if any of the following 
circumstances apply:  (a) default by the Cardholder in making any payment when due and payable, (b) default by the Cardholder under any provision of these 
rules and regulations, (c) the Cardholder’s death or becoming insolvent or making an assignment for the benefit of creditors, (d) a petition being filed or any 
other  proceeding  being  commenced  under  the  Federal  Bankruptcy  Act  or  any  state  insolvency  statute  by  or  against  the  Cardholder,  or  (e)  a  receiver  being 
appointed for, or a writ or order of attachment, levy or garnishment being issued against the Cardholder or any of the Cardholder’s property, assets or income. 
To the extent permitted by law, you agree to pay attorney’s fees and collection costs we incur in collecting amounts you owe us and enforcing our rights under 
this Agreement. 

Obtaining Account Information/Receipts: You may obtain information about the balance of your Account by calling our ASK-SECU Automated Voice Response 
number at 1-800-275-7328 or locally in Raleigh at 919-839-5400.  This information, along with a history of card transactions, is also available online through 
Member Access at www.ncsecu.org.  You can get a receipt at the time you make any transaction with your Card at an ATM or point of sale terminal.  A receipt 
may not be required for a point of sale transaction if the amount of the transaction is $50 or less. 

Periodic Statements:  A statement will be mailed to you after the 20th of each month in which there was a balance or activity on your Account.  Statements are 
also available through Member Access at www.ncsecu.org.  We reserve the right to stop periodic statements if your Account is inactive.  Notify the Credit Union 
immediately of any charge or item which you believe to be incorrect or subject to dispute.  Any charge or item on your monthly statement will be considered to 
be correct 60 days following the statement mail date if written notification from you is not received by that time. 

Payments:    If  you  choose  to  pay  less  than  the  total  New  Balance  as  shown  on  your  monthly  statement,  a  minimum  payment  is  required  to  be  made.  The 
minimum payment is computed as 3% of your total New Balance or $25, whichever is greater.  Generally, payments above the Minimum Payment due will be 
applied first to higher interest rate balances and then to lower interest rate balances.  This may help you pay off your highest interest rate balances more quickly 
and reduce your interest charges.  Payments received at a branch office by 5:30 pm Monday through Friday will be credited the same business day.  Payments 
received electronically through an optional payment service, including online through Member Access, or through ASK-SECU Voice Response, will be credited 
based on the terms presented during use of the service.   

Late Charges:  A late charge of $5 will be added to your Account balance if you fail to make a payment equal to or greater than the Minimum Payment shown 
on your monthly statement on or before the 5th calendar day following the Payment Due Date shown on that monthly statement. You will only have to pay the 
late charge once on the same late payment. Any payment you make will be treated as being your oldest payment due.  

Overdraft:  You may request overdraft protection if you maintain a Credit Union checking account and a Credit Union issued Visa card. Overdraft cash advances 
will  be  made  in  $50  increments  up  to  your  credit  limit  less  any  outstanding  balance.  If  the  available  amount  is  less  than  $50,  all  funds  available  will  be 
transferred if these funds are sufficient to cover the item(s) in the checking account. You understand that the regular increment amount is subject to change by 
the Credit Union without notice. If your Visa credit card Account is 30 or more days past due, or over the approved credit limit, overdraft protection will not be 
available until the Account is current. Rates and methods of computation are the same as other cash advances. 

Balance Transfers: All rates and offers subject to change. The interest rates applicable to purchases or cash advances and for prior promotional/intro balances 
remain unchanged. Balance transfers are treated as cash advances so interest accrues from the date the transfer is posted to your account. Balance transfers of 
other SECU loans are not eligible for promotions. SECU may stop offering promotional/intro rates for new balance transfers at any time and without prior notice. 
You agree to allow 30 days to process your request, pay the amount(s) authorized, and transfer the balances to your SECU credit card account. You may transfer 
up to your available credit, not to exceed your credit limit authorized by SECU. Please continue to make minimum payments on your other credit card(s) until the 
balances(s) have been transferred. Any overpayments must be refunded by the other institution. Payment of the amount(s) authorized by you may or may not 
satisfy any outstanding balance(s) on the designated account(s). SECU is not responsible for any remaining balance or additional charges with regard to such 
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accounts, or for any charges resulting in any delay in the payment and transfer of balances. SECU reserves the right to refuse multiple transfers from the same 
credit card. At expiration of the promotional/intro rate period, the “APR for purchases,” currently 8.50%, will apply to any remaining balance. 

Refunds and Merchant Disputes:  If you are entitled to a refund or credit for any reason, you agree to accept a credit to your Card instead of a cash refund, if 
the merchant does not provide cash refunds.  You will settle all disputes about purchases you make using your Card with the merchant who honored the Card.  
We are not responsible for the delivery, quality, safety, legality or other aspect of goods or services that you purchase from others with the Card. 

Liability for Unauthorized Use:  If you notice the loss or theft of your Card or a possible unauthorized use of your Card, you should notify us immediately at the 
address listed on your bill or Cardholder Services, P.O. Box 28540, Raleigh, NC  27611-8540, or call us at 1-888-732-8562.  Calls to the Credit Union may be 
recorded. You may also contact us through Member Access at www.ncsecu.org.  You will not be liable for any unauthorized use that occurs after you notify us.  
You may, however, be liable for unauthorized use that occurs before your notice to us.  In any case, your liability will not exceed $50. 

What To Do if You Discover a Mistake on Your Statement:  If you believe there is an error on your statement, notify us in writing at the address on your bill or 
Cardholder Services, P.O. Box 28540, Raleigh, NC  27611-8540.  You may also contact us  through Member Access at  www.ncsecu.org.  In your letter,  please 
provide the following information: 

 Account Information:  Your name and Account number. 
 Dollar Amount:  The dollar amount of the suspected error. 
 Description of Problem:  If you believe there is an error on your bill, describe the error and why you believe it is a mistake. 

You must contact us within 60 days after the error appeared on your statement.  You must notify us of any potential errors  in writing (or electronically).  You 
may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.   

While we investigate whether or not there has been an error, the following are true: 

 We cannot try to collect the amount in question, or report you as delinquent for that amount. 
 The charge in question may remain on your statement, and we may continue to charge you interest on that amount.  But, if we determine that we 

made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount. 

 While you do not have to pay the amount in question, you are responsible for the remainder of your balance.   
 We can apply any unpaid amount against your credit limit.  

Your Rights if You Are Dissatisfied with Your Credit Card Purchases:  If you are dissatisfied with the goods or services that you have purchased with your 
Card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.  
To use this right, all of the following must be true: 

 The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been 
more than $50.  (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company 
that sold you the goods or services.) 

 You must have used your Card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card 

Account do not qualify. 

 You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us  in writing (or electronically) at Our Mailing Address or through 
Member  Access  at  www.ncsecu.org.    While  we  investigate,  the  same  rules  apply  to  the  disputed  amount  as  discussed  above.    After  completion  of  our 
investigation, we will notify you of our decision. At that point, if we believe you owe an amount and you do not pay, we may report you as delinquent.                                                                  

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OCS #19000