VISA® CARDHOLDER AGREEMENT 

In this agreement, the words “you” and “your” mean the cardholder or holders and anyone else you authorize to use the credit 
card account.  The words “we”, “us” or “our” mean Eastman Credit Union.  The word “account” means your Visa® credit card line 
of credit. 

1. OTHERS USING YOUR ACCOUNT. You agree to be responsible for all obligations incurred through the authorized use of the 
account.  Use of the account by you or by anyone for your benefit, or with your actual, implied or apparent authority shall be 
authorized use.  Until you notify us in writing to the contrary, use of the account by your spouse or children or any person who is 
a member of your immediate household shall be an authorized use. 

2. AGREEMENT TO TERMS.  In accordance with your request, we have opened an account for you.  Your signature on the 
application, your retention of the Card, and/or your use of the account in any way means you agree to the terms of this 
Agreement and the provisions of the Card itself.  This Agreement governs your Account and use of the Card we have issued to 
you.  We will pay member merchants for goods and services you obtain by use of the Card and make other loans to you on 
terms explained later in this Agreement.  You authorize us to charge your Account for all such amounts, and for other amounts 
advanced to third parties on your behalf.  This includes without limitation, any amounts we advance on your behalf as a result of 
any Card related services offered by Visa U.S.A., Inc. 

3. PROMISE TO PAY.  You promise to pay the total amount owed for any goods and services purchased or cash advances 
obtained through the authorized use of the Account. You also promise to pay any FINANCE CHARGES, fees or other charges 
you owe.  If your Account is a joint account, you and your joint account holder each promise to pay and are jointly and 
individually responsible for all amounts due on the Account.   We may issue additional Cards to other persons you authorize to 
use your Account if either Borrower asks us to do so.  However, you are responsible for all charges made by any person(s) you 
have authorized to use your account.   

4. CREDIT LINE.  You will be notified of your Credit Line (limit).  You promise that the total balance of purchases and cash 
advances will not exceed that limit.  You may request an increase in your Credit Line, which must be approved by our credit 
committee or loan officer.  By giving you written notice our credit committee may change your interest rate from time to time, or 
with good cause, may change your Credit Line or revoke your card and terminate this agreement.  Good cause includes your 
failure to comply with this Agreement, or our reevaluation of your creditworthiness.  You may also terminate this Agreement at 
any time but termination by either of us does not affect your obligation to pay the account balance.  The cards remain our 
property and you must recover and surrender to us all cards upon our request and upon termination of this Agreement.  (Cut 
them in half for safety.) 

5. MINIMUM PAYMENTS.  You can make full payment at any time.  If you don't, you must make the minimum payment shown 
on your statement within 25 days of the closing date reflected on the statement.  Your minimum payment will be 2.5% of your 
new balance as shown on your statement, but at least $25.00.  However, if the new balance as shown on your statement is less 
than $25.00 you pay only the balance owed. 

6. IRREGULAR PAYMENTS.  You agree that we may accept partial payments of amounts due or late payments without losing 
any of our rights under this Agreement.  You also agree that we may accept checks and money orders marked "payment in full" 
or otherwise purporting to be in full satisfaction of your outstanding balance without accepting any such condition or losing any of 
our rights in this Agreement. 

7. HOW WE APPLY YOUR PAYMENTS.  Loan payments are applied in the following order: unpaid finance charges, previously 
billed miscellaneous charges, and principal reduction.  The principal reduction portion of the payment is credited to balances in 
the following order:  cash advance, balance transfer, and finally purchases.    

8. FINANCE CHARGES.  You can avoid FINANCE CHARGES (interest) on purchases by paying the full amount of the New 
Balance of Purchases each month within 25 days of your statement closing date.  Otherwise, the New Balance of Purchases, 
and subsequent purchases from the date they are posted to your account will be subject to a FINANCE CHARGE.  Cash 
advances are always subject to a FINANCE CHARGE from the date they are posted to your account.  FINANCE CHARGES are 
calculated using the average daily principal balances of purchases and cash advances in the account.  The principal balances of 
purchases and cash advances are determined each day during the statement period, beginning with the principal portion of your 
Previous Balances, reduced by payments you make and credits we apply, and increased by purchases and cash advances you 
make and debit adjustments we make during the statement period.  The daily principal balances are totaled, and divided by the 
number of days in the statement period, to produce separate average daily principal balances for purchases and cash advances 
to which the periodic rate is then applied.    

 
 
 
 
 
 
 
 
 
 
 
 
9A. VARIABLE RATE ACCOUNTS. If your VISA account has a variable rate, your interest rate is based on the Prime Rate 
published in the Wall Street Journal on the last business day of the month plus a margin that is based on your creditworthiness. 
Your interest rate will change if the Prime Rate changes.  Any changes in your interest rate will affect the amount of interest you 
pay and your minimum payment.  The interest rate will be adjusted on the first business day following your next statement date.  
If two rates are reported in the Journal, the higher rate will be used.  Your maximum percentage rate can be 18.00% (Daily 
periodic rate 0.04932%).  Any request for a change in your account could result in a change in your rate and terms.  Please 
contact ECU for a copy of current rate information, or see your notification of cardholder approval for your rate. 

9B. FIXED RATE ACCOUNTS. If your VISA account has a fixed rate, Eastman Credit Union will set the ANNUAL 
PERCENTAGE RATE based on your creditworthiness.  Your fixed ANNUAL PERCENTAGE RATE is between 9.90% (Daily 
periodic rate 0.02712%) and 18.00% (Daily periodic rate 0.04932%).  (See your notification of cardholder approval for your rate.)     

10. DISPUTES.  You agree to accept monthly statements we mail you as being correct unless you notify Eastman Credit Union 
(423-229-8200 or 800-999-2328) of any alleged errors within the time period prescribed by law.  Your rights to dispute billing 
errors are set forth in this Agreement.  Even though an amount is in dispute you understand that you must pay the required 
minimum payment that is due less the portion attributable to the disputed amount.   

11. FAILURE TO HONOR CARD.  We are not responsible if anyone refuses to honor the Card.  If there is a problem with 
merchandise or services obtained with the Card, you may have the right not to pay the remaining amount due on them.  An 
explanation of your rights is stated later in this agreement.  We will have no responsibility for merchandise or services purchased 
with the Card unless required by law. 

12. CHANGE OF NAME, ADDRESS OR EMPLOYMENT.  You agree to give us your new information if you move, change your 
name or change your employment.  You will write this information on the payment stub of your periodic statement and return it 
with your monthly payment so we can change our records. 

13. FINANCIAL AND OTHER INFORMATION.  You agree to promptly provide us, from time to time upon request, with current 
information regarding you and your financial affairs.  You authorize us to receive, from time to time, information from others 
concerning you and your credit accounts, and to answer questions from others regarding our credit experience with you. 

14. LOST OR STOLEN CARD/UNAUTHORIZED USE.  If you report your card as lost/stolen or having been used without 
authorization upon discovering the loss, your liability is zero.  There may be exceptions to the extent allowed under applicable 
law if our investigation reveals you failed to take necessary steps to prevent unauthorized use of your card. 

You agree to notify us promptly of the loss, theft, or possible unauthorized use of the Card by calling the following number(s): 
(Call collect if necessary) 423-229-8200 or 1-800-999-2ECU. 

15. NOTICES.  If we have to notify you of anything concerning your credit card account, we will use your name and address as it 
appears in our records.  If we do this, the notice will be effective. 

16. AUTOMATED EQUIPMENT.  Transactions effected with electronic equipment shall be subject to the rules and regulations 
applicable to the use of such equipment.  You agree that we will incur no liability by reason of any failure of automated teller 
machines or similar equipment. 

17. SECURITY INTEREST.  To secure your account, you grant us a purchase money security interest under the Uniform 
Commercial Code in any goods you purchase through the account.  Collateral securing other loans may also secure this 
account.   

18.  DEFAULT.  You will be in default if you fail to make any payment when due, exceed your credit limit under any account, die, 
file or otherwise become subject to any bankruptcy or insolvency proceedings or do not comply with any of the terms governing 
any account with us.  If you default, we may, at our option, declare any amounts you owe under any or all accounts to be 
immediately due and payable.  Also, we may revoke the privileges attaching to any or all Card(s), adjust the Annual Percentage 
Rate due to adverse conditions, cancel the Card(s) and terminate this Agreement as to future Purchases and Cash Advances. 

19.  COLLECTION COSTS.  You promise to pay all collection costs, including attorneys’ fees in the amount of 25% of the 
outstanding balance on your account or as permitted by law.   

20.  RETURNS AND ADJUSTMENTS.  Merchants and others who honor the Card may give credit for returns or adjustments, 
and they will do so by sending us a credit slip which we will post to your account.  If your credits and payments exceed what you 
owe us, we will deposit the excess funds in your regular share account.  It is the seller's responsibility to promptly mail or deliver 
the credit to us so we can credit your account.  We aren't responsible for the seller's failure to mail or deliver the credit promptly.   

21. LATE/COLLECTION CHARGE.  You promise to pay a late/collection charge if we have not received the minimum payment 
within 15 days after the end of your permitted 25-day payment period. (The permitted 25-day payment period is explained under 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
the "Minimum Payments" section.) The late/collection charge will be $25.00 or an amount equivalent to your monthly minimum 
payment, whichever is less.  However, you will not be required to pay a late/collection charge more than once on the same late 
amount, even if that amount remains past due for more than one billing period.  You agree not to use your account to make 
purchases or cash advances from the time a late/collection charge is imposed until you bring your account current by making the 
minimum payment which you have failed to make. 

22.  DRAFTS/BALANCE TRANSFERS.   We may issue Drafts for use with your Account or process balance transfer requests 
on your Account.  The amount of each Draft or balance transfer will be charged to your Account as a Cash Advance.  There is 
no charge for supplying Drafts or processing balance transfer requests.  Drafts must be used only by the account holder and 
must be completed and signed in the same way as a regular personal check.  You may use the Drafts issued the way you use 
regular checks, however, you cannot use a draft to pay any amount owed under the Agreement.  We reserve the right to refuse 
payment of any Draft presented under the following circumstances:  

(a) If you are in default under this Agreement. 
(b) If your right to use Drafts is cancelled or suspended. 

23. CHANGES IN AGREEMENT.  You agree that the terms of this Agreement may be changed from time to time upon notice, 
when required by law, being placed in the mail not less than 45 days prior to the effective date of the change.  Any such changes 
shall be applicable to all balances outstanding on the effective date of the change. 

24.  INVALIDITY.   If one or more provisions of this agreement are declared invalid or unenforceable, the remaining conditions 
and terms stand on their own and won't be affected. 

25.  WHAT LAW APPLIES?  This agreement and all transactions under it will be governed by laws of the State of Tennessee 
and the laws of the United States.     

 26.  ILLEGAL TRANSACTIONS.  You agree that you will not use your Account/Card to engage in any illegal activities, 
including but not limited to Online Gambling.  If you use your Account/Card to engage in any illegal activities you will 
nevertheless be liable for these activities. 

27.  CHARGES MADE IN FOREIGN CURRENCY (International transactions).  If you incur a charge in foreign currency, it will 
be billed to your account in U.S. Dollars.  The exchange rate between the transaction currency and the billing currency used for 
processing international transactions is a rate selected by Visa from the range of rates available in wholesale currency markets 
for the applicable central processing date, which rate may vary from the rate Visa itself receives or the government-mandated 
rate in effect for the applicable central processing date.  You will also be assessed an International Service Assessment fee (ISA 
fee) by Visa.  This fee is imposed by Visa operating regulations for international transactions.  The ISA fee may be either a 0.8% 
currency exchange fee for single currency transactions (transactions made internationally without a currency conversion) or a 
1% currency exchange fee for multi-currency international transactions (transactions made internationally that require a currency 
conversion).  The ISA fee is added to the amount of the purchase, cash advance, or credit and is retained by Visa.  This fee will 
post to your account as a separate transaction.  Please note that a credit to your account may not be fully offset due to changes 
in the exchange rate; therefore, you will be responsible for the difference. 

28.  CASH REWARDS PROGRAM.  Applicable only if you have the ECU Cash Rewards Visa.  You will earn one percent (1%) 
cash back (the “Cash Reward”) on Net Purchases made with the Card. Net purchases are earned based on new net retail 
transactions ("Net Purchases" i.e. purchases less credits, returns and adjustments) charged to the Account during each periodic 
billing cycle. When a purchase or transaction is not a whole dollar amount, any fraction equal to or greater than $0.50 will be 
rounded up to the nearest whole dollar and any fraction equal to or less than $0.49 will be rounded down to the nearest whole 
dollar. Transactions that are not eligible for Cash Rewards include, but are not limited to, cash advances including ATM 
withdrawals, money orders, balance transfers, convenience checks, drafts, fees, interest charges and travelers check 
purchases.  Earned Cash Rewards will be itemized on your periodic statement and will indicate total amount of cash  rewards 
earned during the statement month and total amount of cash  rewards available for redemption. We reserve the right to exclude 
from Net Purchases unauthorized Purchases (or which are later returned or disputed) and Purchases which are added to your 
Account after you are past due or over limit. We reserve the right to add other transactions to the list of ineligible transactions at 
our discretion and at any time. Any questions regarding eligibility of transactions shall be determined by us in our sole discretion. 
This program is void where prohibited or restricted by law. You are responsible for any federal, state or local income or other 
taxes. We reserve the right to modify, amend or terminate the Cash Rewards Program at any time. 

29.  CASH REWARDS REDEMPTION.  Applicable only if you have the ECU Cash Rewards Visa.  You may request reward 
redemption at any point after reward amount reaches $25.00. Rewards will not be given in an amount less than $25.00. Reward 
shall be deposited by ACH into your share account. Rewards shall be requested through www.scorecardrewards.com or via a 
request to us. Your Account must be open and in good standing at the time of redemption. We reserve the right to suspend your 
participation in the Cash Rewards Program until your Account is in good standing. 

30.  USE OF CARD.  Use of the card signifies agreement to the current conditions set forth by the financial institution.   

 
 
 
 
 
 
 
 
 
 
 
 
 
IMPORTANT CREDIT TERMS REGARDING YOUR ECU CASH REWARDS VISA® 

Fees

ANNUAL 
PERCENTAGE 
RATE³

HOW TO AVOID 
PAYING 
INTEREST ON 
PURCHASES

PROGRAM

ECU CASH 
REWARDS¹ 

FIXED            

Minimum fixed 
rate 12.90% 
to a Maximum 
fixed rate 
17.90% 
Based on 
creditworthiness

Eastman Credit 
Union will set 
your fixed APR 
based on your 
creditworthiness.  
You will be 
informed of your 
specific APR 
before you 
become 
contractually 
liable for the 
account.

Your due date is 
at least 25 days 
after the close of 
each billing cycle.  
We will not charge 
you any interest 
on purchases if 
you pay your 
entire balance by 
the due date each 
month.  We will 
begin charging 
interest on cash 
advances and 
balance transfers 
on the transaction 
date.

FOR CREDIT 
CARD TIPS 
FROM THE 
CONSUMER 
FINANCIAL 
PROTECTION 
BUREAU

To learn more 
about factors to 
consider when 
applying for or 
using a credit 
card, visit the 
website of the 
Consumer 
Financial 
Protection 
Bureau at 
http://www.con
sumerfinance.g
ov/learnmore. 

TRANSACTION 
FEES: Purchases, 
Balance Transfers 
or Cash Advances

LATE 
PAYMENT 
FEES

ANNUAL 
FEES

PENALTY 
FEES:  Over-
the-Credit 
Limit or 
Returned 
Payment

Visa® 
INTERNATIONAL 
SERVICE 
ASSESSMENT (ISA) 
FEE

NONE

Up to $25

NONE

NONE

Visa charges an ISA 
fee of up to 1% on 
most international 
transactions. 

How We Will Calculate Your Balance:  We use a method called "average daily balance (including new purchases)".  See your account agreement for more d

Billing Rights:  Information on your rights to dispute transactions and how to exercise those rights is provided in your account agreement.

Minimum Monthly Payment:  2.5% of your new balance, but at least $25.00.  Balances under $25.00 must be paid in full.

¹ECU Cash Rewards offers a reward program that for every dollar spent (net purchases only), you earn at least 1% cash.  Please review your Cardholder 
Agreement for complete details.

²APR and other credit information is accurate as of October 1, 2012, and may change after that.  To find out what may have changed, write to ECU, P.O. Box 
1989, Kingsport, TN 37662 or call 423-229-8200 or 800-999-2328.  Illinois residents may contact the Illinois Commissioner of Bank and Trust Companies for 
comparative information on interest rates, charges, fees and grace periods, at State of Illinois CIP, P.O. Box 10181, Springfield, IL 62791 or (800)634-5452.  
Visa® is a federally registered service mark of Visa U.S.A., Inc.

 
 
IMPORTANT CREDIT TERMS REGARDING YOUR ECU VISA® CLASSIC, GOLD, SECURE OR PLATINUM CARD

Fees

ANNUAL 
PERCENTAGE 
RATE³

HOW TO AVOID 
PAYING 
INTEREST ON 
PURCHASES

PROGRAM

CLASSIC, GOLD 
& SECURE 

FIXED            

Minimum fixed 
rate 10.90% 
to a Maximum 
fixed rate 
18.00% 
Based on 
creditworthiness

APR may vary.  
Currently 
7.75% to 
16.75% 
Based on 
creditworthiness

Eastman Credit 
Union will set 
your fixed APR 
based on your 
creditworthiness.  
You will be 
informed of your 
specific APR 
before you 
become 
contractually 
liable for the 
account.

CLASSIC & 
GOLD 
VARIABLE¹ 
Based on Prime 
Rate Plus a 
margin based on 
your 
creditworthiness.  
You will be 
informed of your 
specific APR 
before you 
become 
contractually 
liable for the 
account.  Your 
interest rate may 
change.

PLATINUM 
PREFERRED² 
FIXED

Low fixed rate 
9.90%

Your due date is 
at least 25 days 
after the close of 
each billing cycle.  
We will not charge 
you any interest 
on purchases if 
you pay your 
entire balance by 
the due date each 
month.  We will 
begin charging 
interest on cash 
advances and 
balance transfers 
on the transaction 
date.

Your due date is 
at least 25 days 
after the close of 
each billing cycle.  
We will not charge 
you any interest 
on purchases if 
you pay your 
entire balance by 
the due date each 
month.  We will 
begin charging 
interest on cash 
advances and 
balance transfers 
on the transaction 
date.

Your due date is 
at least 25 days 
after the close of 
each billing cycle.  
We will not charge 
you any interest 
on purchases if 
you pay your 
entire balance by 
the due date each 
month.  We will 
begin charging 
interest on cash 
advances and 
balance transfers 
on the transaction 
date.

FOR CREDIT 
CARD TIPS 
FROM THE 
CONSUMER 
FINANCIAL 
PROTECTION 
BUREAU

To learn more 
about factors to 
consider when 
applying for or 
using a credit 
card, visit the 
website of the 
Consumer 
Financial 
Protection 
Bureau at 
http://www.con
sumerfinance.g
ov/learnmore. 

To learn more 
about factors to 
consider when 
applying for or 
using a credit 
card, visit the 
website of the 
Consumer 
Financial 
Protection 
Bureau at 
http://www.con
sumerfinance.g
ov/learnmore. 

To learn more 
about factors to 
consider when 
applying for or 
using a credit 
card, visit the 
website of the 
Consumer 
Financial 
Protection 
Bureau at 
http://www.con
sumerfinance.g
ov/learnmore. 

TRANSACTION 
FEES: Purchases, 
Balance Transfers 
or Cash Advances

LATE 
PAYMENT 
FEES

ANNUAL 
FEES

PENALTY 
FEES:  Over-
the-Credit 
Limit or 
Returned 
Payment

Visa® 
INTERNATIONAL 
SERVICE 
ASSESSMENT (ISA) 
FEE

NONE

Up to $25

NONE

NONE

Visa charges an ISA 
fee of up to 1% on 
most international 
transactions. 

NONE

Up to $25

NONE

NONE

Visa charges an ISA 
fee of up to 1% on 
most international 
transactions.

NONE

Up to $25

NONE

NONE

Visa charges an ISA 
fee of up to 1% on 
most international 
transactions.

¹The U.S. Prime Rate used to determine your APRs for each billing period is the U.S. Prime Rate published in the Wall Street Journal on the last business 
day of the month.  If two rates are reported, the higher rate will be used.

²Platinum Preferred offers a Rewards Program - for every dollar spent (purchases only), you earn one point toward various gift items and travel services.
³APR information is accurate as of May 10, 2010, and may change after that.  To find out what may have changed, write to ECU, P.O. Box 1989, Kingsport, 
TN 37662 or call 423-229-8200 or 800-999-2328.  Illinois residents may contact the Illinois Commissioner of Bank and Trust Companies for comparative 
information on interest rates, charges, fees and grace periods, at State of Illinois CIP, P.O. Box 10181, Springfield, IL 62791 or (800)634-5452.  Visa® is a 
federally registered service mark of Visa U.S.A., Inc.
How We will Calculate Your Balance:  We use a method called "average daily balance (including new purchases)".  See your account agreement for more 
details.
Billing Rights:  Information on your rights to dispute transactions and how to exercise those rights is provided in your account agreement.

Minimum Monthly Payment - 2.5% of your new balance, but at least $25.00.  Balances under $25.00 must be paid in full.

YOUR BILLING RIGHTS- KEEP THIS NOTICE FOR FUTURE USE 

This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act. 

NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL 
If you think your bill is wrong, or need more information about a transaction on your bill, write us on a separate sheet at: 

                       Eastman Credit Union                    Phone - 1-800-999-2328 
                       Card Services 
Fax -      1-423-578-7560 
                       P. O. Box 1989 
                       Kingsport, TN 37662 

Write to us as soon as possible.  We must hear from you no later than 60 days after we have sent you the first bill on which the 
error or problem appeared.  You can telephone us, but doing so will not preserve your rights.  If you prefer to contact ECU 
directly, you may write us at ECU Card Services P.O. Box 1989 Kingsport, TN 37662, call 1-800-999-2328 or email us at 
ecenter@ecu.org. If your card is reported as being blocked due to fraud or dispute after ECU’s normal business hours, additional 
information will be necessary so you will be contacted the following business day by an ECU representative. 

Whether you report the error or problem by letter or phone, please provide: 

(a) Your name and account number 
(b) The dollar amount of suspected error. 
(c) Describe the error and explain, if you can, why you believe there is an error.  If you need more information, describe 
the item you are not sure about. 

If you have authorized ECU to pay your credit card bill automatically from your share or share draft account, you can stop the 
payment of any amount you think is wrong.  To stop the payment, a separate letter must reach us three business days before 
the automatic payment is scheduled to occur.  Mail to:  ECU Card Services, P.O. Box 1989, Kingsport, TN  37662 

YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE RECEIVE YOUR WRITTEN NOTICE 

We must acknowledge your letter within 30 days, unless we have corrected the error by then.  Within 90 days, we must either 
correct the error or explain why we believe the bill was correct. After we receive your letter, we cannot try to collect any amount 
you question, or report you as delinquent.  We can continue to bill you for the amount you question, including finance charges.  
We can apply any unpaid amount against your credit limit.  You do not have to pay any questioned amount while we are 
investigating, but you are still obligated to pay parts of your bill not in question. 

If we find that we made a mistake on your bill, you will not have to pay the amount in question or any finance charges or other 
fees related to any questioned amount.  If we didn't make a mistake, you will have to pay the amount in question, along with 
applicable finance charges and fees.  In either case, we will send you a statement of the amount you owe and the date that it is 
due. 

If you fail to pay the amount that we think you owe, we may report you as delinquent.  However, if our explanation does not 
satisfy you and you write to us within ten days telling us that you still refuse to pay, we must tell anyone we report you to that you 
have a question about your bill.  And, we must tell you the name of anyone we reported you to.  We must tell anyone we report 
you to that the matter has been settled between us when it finally is. 

If we don't follow these rules, we can't collect the first $50 of questioned amount, even if your bill was correct. 

SPECIAL RULE FOR CREDIT CARD PURCHASES 

If you are dissatisfied with the goods or services that you have purchased with a credit card and you have tried in good faith to 
correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.  To use 
this right, the following must be true: 
(a) You must have made the purchase in your home state, or if not within your home state, within 100 miles of your current 
mailing address, and the purchase price must have been more than $50.  (Note:  Neither of these are necessary if your 
purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.) 
(b) You must have used your credit card for the purchase.  Purchases made with cash advances from an ATM or with a check 
that accesses your credit card account do not qualify. 
(c) You must not yet have fully paid for the purchase. 
If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: 
ECU Card Services P.O. Box 1989 Kingsport, TN 37662 

While we investigate, the same rules apply to the disputed amount as discussed above.  After we finish our investigation, we will 
tell you our decision.  At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.