RELIANT COMMUNITY FEDERAL CREDIT UNION 
VISA PLATINUM CREDIT CARD PLAN AGREEMENT 
6/1/2011 

In this Agreement, the words "you" and "your" refer to each and all of the persons who apply for a 
credit card issued by us.  The words "we," "us," "our," "Credit Union," "Reliant," and "Reliant Community 
Credit Union" mean Reliant Community Federal Credit Union. "Card" means our VISA Platinum Credit 
Card and any duplicates and renewals we issue.  "Checks" means checks or other withdrawal 
mechanisms that may be used in connection with a Card account and which, upon use, create cash 
advances. 

You agree to the terms of this Agreement when you accept or use a Card or Check. 

NOTICE TO CARD USER (YOU) 

1.  DO NOT USE THE CARD BEFORE YOU READ THIS AGREEMENT OR IF IT CONTAINS ANY BLANK 

SPACES. 

2.  YOU MAY AT ANY TIME PAY YOUR TOTAL INDEBTEDNESS UNDER THIS CREDIT AGREEMENT. 

HOW TO USE YOUR CARD 

You may use your Card to purchase, rent, or lease goods or to purchase services ("purchases") from 
persons who honor the Card. You may also obtain loans ("cash advances") from any bank, credit union, 
or other financial institution that accepts the Card or by using Checks we may provide you for that 
purpose.  Checks may not be used to make payment on any Credit Union credit accounts.  A Card or 
Check may not be used for an illegal transaction, such as unlawful gambling. 

You can also use your Card to complete a transaction by using your Personal Identification Number (PIN) 
in conjunction with the Card in an Automated Teller Machine (ATM) or other type of electronic terminal 
that provides access to the VISA system. An ATM withdrawal with a Card is a cash advance.  Your 
monthly statement will identify the merchant, electronic terminal, or financial institution at which such 
transactions were made, but sales, cash advance, credit, or other slips cannot be returned with your 
statement.  You will retain the copy of such slips furnished at the time of transaction in order to verify 
your monthly statement.  The Credit Union may charge you for photocopies of slips you request. 

PAYMENT DUE DATE 

Your payment due date will be on the same date each month. If the payment due date falls on a day 
when we do not receive or accept payments (including weekends and holidays), payments received on 
the next business date will not be considered late.  

CREDIT LIMIT 

The total amount of credit outstanding at any time, together with all charges we make against your 
account as provided in this Agreement, must not be more than your credit limit. We will tell you your 
credit limit when we send your Card to you and on each monthly statement. However, if the 
outstanding balance temporarily exceeds the credit limit, you agree to repay the excess immediately, 
even if we have not yet issued a bill. Obtaining excess credit does not increase the credit limit.  We may 

 
 
 
 
 
 
 
 
 
 
 
change your credit limit from time to time without advance notice to you, unless you are under the age 
of 21. Credit limit increases for those under age 21 can only be considered if any cosigner approves of 
the increase in writing and assumes joint liability for the increase. You can apply for an increase in your 
credit limit at any time but credit limit increases must be approved by us in accordance with our lending 
policies and procedures. We may also revoke your Card and terminate this Agreement.  We will notify 
you if we do so. 

REPAYMENT 

You promise to pay us the amounts of all credit you obtain, any insurance payments and other fees we 
charge against your account, and FINANCE CHARGES as described in the FINANCE CHARGE paragraph. 

You may pay the entire amount outstanding at any time.  Each month you must pay at least the 
Minimum Payment on your monthly statement within 25 days of your statement closing date.  The 
minimum payment each month will be the sum of: 

•  2.5% of the Total New Balance ("Total New Balance" is the previous balance minus 
payments and credits; plus purchases, cash advances, and any finance charges.) 
the amount of any past due payment(s) 

• 
•  any late fee amount(s) 

The minimum payment will be rounded up to the next whole dollar.  Your minimum payment will always 
be at least $15.00 or the Total New Balance, whichever is smaller.  No interest shall be earned or paid on 
amounts owed to you by the Credit Union.  Payments in excess of the minimum will be applied first to 
the balance bearing the highest APR, and then to each successive balance bearing the next highest APR 
until the payment is exhausted. All payments will be credited to your account for the billing cycle in 
which payment is received.  You may not make a Minimum Payment prior to the commencement of the 
billing cycle for which the payment is intended.  You may pay more frequently, pay more than the 
Minimum Payment, or pay the Total New Balance(s) in full and you will reduce the FINANCE CHARGE by 
doing so.  We can accept late payments or partial payments or checks or money orders marked 
"payment in full" or with words having a similar meaning without losing any of our rights under this 
Agreement.  In addition, at any time your Total New Balance exceeds your Credit Limit you must 
immediately pay the excess upon demand. 

Existing balances will be subject to an increase in an APR in the following cases: 
A change in the variable rate due to a change in the Index;  
or 
The expiration of a rate for a specified period of time (e.g. introductory or promotional period) disclosed 
clearly before the start of the time period. 

FOREIGN TRANSACTIONS  

Purchases made in foreign currencies will be charged to the Card account in U.S. dollars. The exchange 
rate for international transactions will be a rate selected by Visa from the range of rates available in 
wholesale currency markets, which may vary from the rate Visa itself receives, or the government-
mandated rate in effect for the applicable central processing date, which may not be the same date as 
the transaction date or posting date. 

 
 
  
 
 
 
 
 
 
PAYMENT HOLIDAYS 

We may allow you, from time to time, to omit a monthly payment.  We will notify you as to any month 
in which the option is available.  If you omit a payment, FINANCE CHARGES and insurance charges, if 
any, will continue to accrue on your balance.  A payment holiday does not extend the period within 
which you must pay the Total New Balance in order to completely avoid a FINANCE CHARGE on 
purchases.  A minimum payment will be due in the month following the month in which you skip your 
payment. 

OTHER CHARGES (See the Visa Disclosure for current fees.) 

1.  Annual Fee: You will not be charged an annual fee. 
2.  Late Fee: Each time you fail to make a required payment within 10 days after the Payment 
Due Date shown on the monthly statement to which the payment relates, you will be 
charged a late fee on statement closing date thereafter without any grace period until the 
required payment is made.  

3.  Returned Payment Fee: If your payment is returned for any reason, you will be charged a 

4. 

return payment fee. 
Insufficient Funds Fee: If you use a Check and there is not enough availability under the 
credit limit to cover it you will be charged an insufficient funds fee. 

5.  Expedited Card Delivery Fee: If you request a rush on your replacement card, we may charge 

a rush fee. 

FINANCE CHARGE 

The FINANCE CHARGE (interest) is calculated at a monthly periodic rate determined by dividing the 
applicable ANNUAL PERCENTAGE RATE by twelve.  The ANNUAL PERCENTAGE RATE is subject to 
change quarterly. You have a 25 day grace period on your purchase balance and for new purchases if 
you pay the Total New Balance for purchases by the Payment Due Date on your last statement.  You also 
have a 25 day grace period for new purchases if you did not have a purchase balance on your last 
statement.  The grace period starts on the statement closing date.  If you do not pay the Total New 
Balance for purchases by the end of the grace period, A FINANCE CHARGE will be imposed on the 
unpaid purchase balance from the first day of the next billing cycle and on new purchases from the date 
they are posted to your account.  A FINANCE CHARGE is imposed on cash advances, convenience 
checks, and balance transfers from the date they are posted to your account.  Separate average daily 
balances are calculated for purchases and cash advances.  The FINANCE CHARGE is calculated by 
multiplying the average daily balances by the monthly periodic rate.  To get each average daily balance, 
the daily balances for purchases and cash advances for the billing cycle are added and the totals are 
divided by the number of days in the cycle.   

To get the daily balance for cash advances, new cash advances are added to the day's beginning balance 
and payments and credits are subtracted.  To get the daily balance for purchases, new purchases are 
added to the day's beginning balance and payments and credits are subtracted; however, new 
purchases are not added if you paid the Total New Balance for purchases on your last statement by the 
Payment Due Date or if you did not have a purchase balance on your last statement.  Unpaid fees and 
finance charges from the prior month are included in the calculation of the average daily balance. A 
FINANCE CHARGE will continue to accrue on your account until what you owe under this Agreement is 
paid in full. 

 
 
 
 
 
 
VARIABLE RATE, MARGIN, AND INDEX 

The ANNUAL PERCENTAGE RATE is a variable rate.  The variable rate is determined by adding a specified 
number of percentage points, called the “Margin”, to an “Index.”  The Margin is based on your credit 
history. Your Margin will be assigned on a date determined by us every six months based on a review of 
your credit history and will remain in effect until the new review of your credit history.   

Exception for New Accounts: The assigned Margin that will be in place following the introductory rate 
period will not change during the initial 12 months after the account is opened.  

The “Index” is the highest Prime Rate published in the The Wall Street Journal on the last business day 
of the month preceding the current calendar quarter. This means that the Index may change every three 
months. Any change will occur on the first day of the billing cycle during the months of January, April, 
July, and October. The variable rate will never be greater than the Ceiling Rate of 18.00% APR. Your 
ANNUAL PERCENTAGE RATE will increase or decrease when the Prime Rate changes. Your ANNUAL 
PERCENTAGE RATE may increase or decrease when your credit history is reviewed annually.   

An increase in the ANNUAL PERCENTAGE RATE may cause you to pay a larger Periodic FINANCE CHARGE 
and will usually result in an increase in your minimum monthly payment.  An increase in the APR due to 
a change in the Margin requires a 45-day written notification prior to the effective date of the rate 
increase.  

INSURANCE 

Group credit insurance providing coverage to pay your account in the event of loss of life or disability 
may be offered to you from time to time.  PURCHASE OF THIS INSURANCE IS STRICTLY OPTIONAL.  If 
purchased, the insurance will protect us if an event occurs for which benefits are provided.  Please 
contact us for additional "Description of Coverage" details.  We determine the cost of this insurance by 
multiplying the insurance rate then in effect by your Total New Balance on each billing date.  Auto 
Rental Collision Damage and Travel Accident insurance are provided at no cost to you. Other cardholder 
benefits may also be available. 

RESPONSIBILITY 

If we issue you a Card, you agree to repay all debts and the FINANCE CHARGE arising from the use of the 
Card and the Card account. If this Agreement applies to a joint account, you are individually and 
together responsible for any balance outstanding.   You are responsible for charges made by anyone else 
to whom you give the Card, whether or not the person stays within the limits of use set by you; this 
responsibility continues until the Card is recovered.  

You cannot disclaim responsibility by notifying us, but we will close the account for new transactions if 
you so request and you return all Cards.  Your obligation to pay the account balance continues even 
though an agreement, divorce decree, or other court judgment to which we are not a party may direct 
one of you or another person to pay the account. 

 
 
 
 
 
 
 
 
 
 
 
 
 
STATEMENTS 

As required by law, we will send you a monthly statement that will show all balance transfers, cash 
advances, purchases, FINANCE CHARGES, other charges (except expedited card delivery fees which will 
be shown on your share account statement), payments, and credits posted to your Account during the 
billing cycle covered by the statement. The statement will show your Previous Balance, your Total New 
Balance, and the Payment Due Date by which we must receive your minimum monthly payment. Your 
statement will also include information on how long it will take you to pay off your balance if you only 
make the minimum payment each month and do not make any additional charges. If there is more than 
one of you, we will send the monthly statement only to the person named in our system as the primary 
account holder.  

REASONS FOR REQUIRING BALANCE DUE 

You will be in default and we can require immediate payment of all amounts you owe if: 

•  you fail to make any required payment by the due date; 
•  your total balance exceeds your credit limit; or  
•  you fail to abide by any other term of this Agreement. 

You will also be in default if your ability to repay us is materially reduced by a change in your  
employment, an increase in your obligations, bankruptcy or insolvency proceedings involving you, or 
your death.  We have the right to demand immediate payment of your full account balance if you 
default, subject to our giving you any notice required by law.   Collateral securing other loans with us 
may also secure this loan. 

Our failure to exercise any of our rights when you default does not mean that we are unable to use 
those rights upon later default.  

COLLECTION COSTS AND ATTORNEY FEES 

Unless prohibited by applicable law, if you default, we can also require you to pay collection and court 
costs we actually incur in a collection proceeding, and a reasonable attorney's fee if we refer your 
account for collection to an attorney. 

RETURNS AND ADJUSTMENTS 

Merchants and others who honor the Card may give credit for returns or adjustments, and they will do 
so by sending us a credit which we will post to your account.  If your credits and payments exceed what 
you owe us, we will hold and apply this credit balance against future purchases and cash advances, or if 
it is $1 or more, refund it on your written request. After 6 months, Reliant will refund the balance with 
no written request required. 

REFUSAL TO HONOR 

We are not liable for any refusal to honor your Card or Checks or for any retention of your Card by us, 
any other financial institution, or any seller or lessor of goods or services. 

 
 
 
 
 
 
 
 
 
 
 
 
 
TERMINATION 

We may suspend or terminate your rights to obtain credit at any time for any reason. Your obligations 
under this Agreement continue after the Agreement is terminated.  We can terminate or suspend use of 
your Card or Checks without prior notice or reissue a different Card or Checks at any time.  If we ask, you 
will cut the Card or Checks in half and surrender them to us or our agent, or mail them to us. 

AMENDMENTS (Changes) 

We may amend this Agreement by notifying you of the Amendment(s), hereinafter called the Change(s). 
The notice will tell you the effective date of the Change(s).  The notice will inform you if you have the 
right to reject a Change.   

We may at any time add new credit card services or replace your Card with another Card. 

UNAUTHORIZED USE OF YOUR CARD 

Visa's Zero Liability policy provides you with complete protection from unauthorized use of your card or 
account information.  Your liability for unauthorized transactions is $0.   If you give your Card to 
someone, all of their use is considered authorized by you. You should report all unauthorized use of your 
credit card to Reliant Community Federal Credit Union, 10 Benton Place, PO Box 40, Sodus, NY 14551 
(Telephone 1-800-724-9282). 

LOST CARD NOTIFICATION 

If you believe your Card(s) has been lost or stolen, you will immediately telephone the Credit Union at 1-
800-724-9282.  After Credit Union hours call 1-800-654-7728. 

CANCELLATION 

You may cancel your Card account at any time by notifying us in writing and returning the cut in half 
Card(s) and Checks issued to you in connection with this account.  However, you remain responsible to 
pay the amount you owe us according to the terms of this Agreement. 

REQUESTS FOR CREDIT 

This Agreement also applies to any amount in excess of your credit limit.  If you request credit in any 
form which, if granted, would result in your total outstanding balance, including authorized purchases 
not yet posted to your account, being more than your credit limit (whether or not the balance before 
the request was more than the credit limit), we may 

1.  honor the request without permanently raising your credit limit; 
2.  honor the request and treat the amount which is more than your credit limit as  

immediately due; or 

3.  refuse to honor the request.  We may advise the person who made the request that it has 

been refused. 

If we refuse to honor a Check, we may do so by advising the person presenting the Check that credit has 
been refused, that there are insufficient funds to pay the Check, or in any other manner. 

 
 
 
 
 
 
 
 
 
 
 
 
 
If we have previously honored requests for credit over your credit limit, it does not mean that we will 
honor further over-limit requests. 

SETOFF RIGHTS 

With respect to this account only, we will not assert any setoff rights we may have by statutory right or 
otherwise if you are in default to prevent withdrawal of your unpledged Credit Union shares. 

EFFECT OF AGREEMENT 

This Agreement is the contract which applies to all transactions on your account even though the sales, 
cash advance, credit, or other slips you sign or receive may contain different terms. If any part of this 
Agreement is found to be invalid, the rest remains effective.  Our failure to exercise any of our rights 
under this contract does not mean that we are unable to exercise those rights later. 

GOVERNING LAW 

This Agreement is governed by New York law except to the extent that Federal Laws and Regulations 
may apply. 

CREDIT INFORMATION 

From time to time, we may require you to provide us with updated credit information. We may obtain 
consumer credit reports and information about you for updates, renewals, extensions of credit, reviews 
of your Account, collection of your Account, and any other permissible purpose. We may report 
information relating to your account and the use of this Card to Credit Reporting Agencies.  The Card(s) 
is our property.  You must return it to us on request. 

KEEP THIS NOTICE FOR FUTURE USE 

YOUR BILLING RIGHTS 

This notice contains important information about your rights and our responsibilities under the Fair 
Credit Billing Act. 

NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL 

If you think your bill is wrong, or if you need more information about a transaction on your bill, write us 
on a separate sheet at the following address:  Reliant Community Credit Union, 10 Benton Place, PO Box 
40, Sodus, NY 14551-0040 or email to reliant@reliantcu.com.  Write to us as soon as possible.  We must 
receive your written notice at this address no later than 60 days after we sent or made available the first 
statement on which the error or problem appeared.  You can telephone us, but doing so will not 
preserve your rights.  Please give the following information: 

•  Your name and account number (do not include account number if sending notification by 

email). 

•  The dollar amount of the suspected error. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
•  Describe the error and explain why it is wrong.  If you need more information, describe the 

item you are not sure about. 

If you have authorized us to pay your credit card bill automatically from your savings or checking 
account, you can stop the payment on any amount you think is wrong.  To stop the payment your letter 
must reach us three business days before the automatic payment is scheduled to occur. 

YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE RECEIVE YOUR WRITTEN NOTICE 

We must acknowledge your letter within 30 days, unless we have corrected the error by then.  Within 2 
complete billing cycles, but no longer than 90 days, we must either correct the error or explain why we 
believe the bill was correct. 

After we receive your letter, we cannot try to collect any amount you question, or report you as 
delinquent.  We can continue to bill you for the amount you question, including finance charges, and we 
can apply any unpaid amount against your credit limit.  You do not have to pay any questioned amount 
while we are investigating, but you are still obligated to pay the parts of your bill that are not in 
question. If we find that we made a mistake on your bill, you will not have to pay any finance charges 
related to any questioned amount.  If we did not make a mistake, you may have to pay finance charges, 
and you will have to make up any missed payments on the questioned amount.  In either case, we will 
send you a statement of the amount you owe and the date that it is due. 

If you fail to pay the amount that we think you owe, we may report you as delinquent.  However, if our 
explanation does not satisfy you and you write to us within ten days telling us that you still refuse to 
pay, we must tell anyone we report you to that you have a question about your bill.  And, we must tell 
you the name of anyone we reported you to.  We must tell anyone we report you to that the matter has 
been settled between us when it finally is. 

If we do not follow these rules, we cannot collect the first $50 of the questioned amount, even if your 
bill was correct. 

SPECIAL RULE FOR CREDIT CARD PURCHASES 

If you have a problem with the quality of property or services that you purchased with a credit card, and 
you have tried in good faith to correct the problem with the merchant, you may have the right not to 
pay the remaining amount due on the property or services.  There are two limitations on this right: 

a.  You must have made the purchase in your home state or, if not within your  
home state, within 100 miles of your current mailing address;  

and 

b.  The purchase price must have been more than $50. 

Any other disputes you must resolve directly with the plan merchant. These limitations do not apply if 
we own or operate the merchant, or if we mailed you the advertisement for the property or services.