17. Cancellation
Any Card or other credit instrument issued to you is the 
property of TruStone Financial, and must be returned to us 
immediately upon demand or upon notice of cancellation or 
withdrawal of the Account.

You may cancel your Account at any time by notifying us 
in writing at the address on your monthly statement and 
cutting your Card(s) in half and returning all Cards and 
Convenience Checks issued on your Account. Even after 
your Account is closed, you remain responsible for paying 
any amounts you owe on the Account according to the 
terms of this Agreement. If this is a joint Account, either 
of you may request that this Account be closed and we 
will honor that request without us having any liability to 
either of you. We can suspend your Account privileges or 
cancel your Account at any time, with or without cause or 
notice. Your credit card privileges may be revoked due to 
negligence. Such termination by us does not affect your 
obligation to pay any amounts you owe on the Account 
according to the terms of this Agreement.

18. Skip Payment Option
At the option of TruStone Financial, a minimum payment 
may be waived during certain billing cycles. If such a 
waiver occurs, FINANCE CHARGES will continue to 
apply to the Account during the skip payment billing cycle. 
Beginning with the billing cycle following the skip payment, 
all provisions of the Agreement shall apply.

19. Plan Merchant Disputes & Credit 
Authorizations
We are not responsible for the refusal of any VISA plan 
merchant or financial institution to honor your Card or 
Convenience Check, or for goods or services you purchase 
or lease using your Account, except as required by law. 
Some purchases will require our prior authorization. We 
may not be able to authorize a transaction, even if you 
have sufficient available credit. We will not be liable to you 
if this should occur.

20. Security Interest
With respect to this Account only, we do not have a right 
of offset, and we will not assert any statutory right we may 
have if you are in default to prevent withdrawal of your 
unpledged TruStone Financial shares (deposits) below the 
unpaid balance of your Account. However, if you give or 
have given us a specific pledge on your TruStone Financial 
shares by signing a pledge of shares, or otherwise, or 
any other security interests for all your debts, your Account 
will also be secured by your pledged shares and by the 
property described in those security agreements, except any 
dwelling.

21. Fees
In addition to the periodic rate, the following additional 
fees may be imposed on your account.

Late Fee: If a payment is not paid in full on or before 

the payment due date, a late charge of up to $20 will be 
assessed.

Returned Payment Fee: if you make a payment which 
is returned for any reason, your Account will be charged a 
fee up to $25 for each returned item.

Cardholder Services Pay-by-Phone Fee:  If you 
request a Visa payment with the assistance of our Telephone 
center staff, we will charge your account $ 5 per payment.

Replacement Card Fee: if you ask us to replace a card, 
you agree to pay a fee of $ 20 for each card. Replacement 
fee will be charged to your Account for the month during 
which the replacement was made.

Statement Copy Fee: if you request a copy of a 
statement, we will charge your Account $5 per page.

Sales Draft Copy Fee: if you request a copy of a change 
slip, we will charge your account $6 for each change slip.

Special Delivery Service Fee: Fee determined by 
delivery service requested.

22. Other Provisions
  A.  No waiver. We may choose to delay enforcing or 
waive any of our rights under this Agreement without 
affecting our other rights. If we waive a right, we do 
not thereby waive the same right in other situations.

B.  Severability. If any provision of this Agreement is 

unenforceable, all other provisions of this Agreement 
are still valid and enforceable.

  C.  Entire Agreement. This Agreement embodies the 

entire agreement and understanding between you 
and us and supersedes all agreements, statements 
and understandings, unless other expressly stated.

  D.   Change in Terms of Your Account. We can 

change any terms of your Account at any time. We 
will provide you with notice as required by law by 
mailing a notice to you at the latest address shown 
in our records. Any changes will apply to the current 
balance of your Account as well as future balances, 
to the extent permitted by law and we indicate in our 
notice. You may chose to accept or decline a change 
by keeping your Account open or by closing your 
Account within fifteen (15) days of the notice and 
repaying any outstanding balance according to the 
old terms. Your decision to keep your Account open 
after any change will constitute your agreement to 
the change. We may sell or otherwise transfer your 
Account and any amount owed by you to another 
creditor at any time. If we do, this Agreement will 
remain in effect.

23. Automatic Payment
If you have requested an automatic payment to be made 
from any financial institution, all payments due will 
automatically be deducted from your designated savings or 
checking account balance on the payment due date. If your 

designated account does not contain sufficient funds on the 
payment due date, you will be responsible for the payment 
and any returned items fees associated with the payment.

24. Governing Law
This Agreement and your Account shall be governed by 
Minnesota law and the laws of the United States.

25. Successors & Asigns
You agree TruStone Financial  may at any time assign or 
transfer to another person your Account, your Account 
balance, on this Agreement. You will not assign or 
transfer any of your rights or duties under this Agreement. 
This Agreement is binding upon your heirs and legal 
representatives.

26. Copy Received
You acknowledge receipt of a copy of this Agreement.

Notice To Married Wisconsin Residents
No provision of a marital property agreement, unilateral 
or court decree applying to marital property adversely 
affects the interest of the creditor unless the creditor, prior 
to the time the credit is granted, is furnished a copy of the 
agreement, statement or decree or has actual knowledge of 
the adverse provision when the obligation to the creditor is 
incurred. You are married and this Account is being opened 
in the interest of your marriage or family.

Your Billing Rights—Keep This Notice 
For Future Use
This notice contains important information about your rights 
and our responsibilities under the Fair Credit billing Act.

Notify Us In Case Of Errors Or questions About 
your Bill.
If you think your bill is wrong, or if you need more 
information about a transaction on your bill, write to us on 
a separate sheet of paper at Cardholder Services, P.O. 
Box 3112, Tampa, FL 33631-3112. Write to us as soon 
as possible. We must hear from you no later than 60 days 
after we sent you the first bill on which the error or problem 
appeared. You can telephone us at (800) 654-7728, but 
doing so will not preserve your rights. 

In your letter give us the following information

  1) Your name and Account number.

  2) The dollar amount of the suspected error.

  3)  Describe the error and explain, if you can, why you 

believe is an error

If you need more information describe the item you are not 
sure about. 

If you have authorized us to pay your credit card bill 
automatically from a savings or checking account, you can 
stop the payment on any amount you think is wrong. To 
stop payment, your letter must reach us three business days 
before the automatic payment is scheduled to occur.

Your Rights And Our Responsibilities
After We Receive Your Written Notice
We must acknowledge your letter within 30 days, unless we 
have corrected the error by then. Within 90 days,  we must 
either correct the error or explain why we believe the bill 
was correct.

After we receive your letter, we can not try to collect any 
amount you question or report you as delinquent. We can 
continue to bill you for the amount you question, including 
finance charges, and we can apply any unpaid amount 
against your credit limit. You do not have to pay any 
questioned amounts, while we are investigating, but you 
re still obligated to pay the parts of the bill that are not in 
question.

If we find that we made a mistake on your bill, you will not 
have to pay any finance charges related to any questioned 
amount. If we didn’t make a mistake, you may have to 
pay finance charges related to any questioned amount, 
and you will have to make up any missed payments on 
the questioned amount. In either case, we will send you a 
statement of the amount you owe and the date that it is due.

TruStoneFinancial.org 

763.544.1517  |  800.862.1998

763.544.1517  |  800.862.1998

If you fail to pay the amount that we think you owe, we may 
TruStoneFinancial.org 
report you as delinquent. However, if our explanation does 
not satisfy you and you write to us with in ten days telling 
us that you still refuse to pay, we must tell anyone we report 
you to that you have a question on your bill. And we must 
tell you the name of anyone we reported you to. We must 
tell anyone we reported to you that the matter has been 
settled between us when it finally is. 

If we don’t follow these rules, we can’t collect the first $50 
of the questioned amount, even if the bill is correct.

Special Rule For Credit Card Purchases
If you have a problem with a quality or property or service 
that you purchase with a credit card, and you have tried 
in good faith to correct the problem with the merchant, you 
may have the right not to pay the remaining amount due 
on the property or service. There are two limitations on this 
right:

  1.   You must have made the purchase in your home state 
or, if not within your home state, within 100 miles of 
your current mailing address; and

  2.  The purchase price must have been more than $50.

These limitations do not apply if we own or operate the 
merchant, or if we mailed you the advertisement for the 
property or service.

For more information, call our Contact Center at  
(763-) 544-1517 (800) 862-1998

Effective February 12, 2006

T R U S T O N E   F I N A N C I A L 

V I S A   A G R E E M E N T   & 

T R U T H - I N - L E N D I N G 

D I S C L O S U R E

TruStone Financial Federal Credit Union

Please Retain For Personal Records.
This is your Credit Card Agreement and Truth-In-Lending 
disclosure. Please read and file with your records. This 
Agreement and disclosure, required by law, is designed 
to define the guidelines concerning your Account(s).

In this Agreement, “Agreement” means this Consumer 
Credit Card Agreement.  “Disclosure” means the 
Credit Card Account Opening disclosure.  The Account 
Opening Disclosure is included with this Consumer Credit 
Card Agreement and is part of the agreement.  In this 
Agreement the words “you” and “your” mean each and 
all of those who apply for the Credit Card. “We,” “us,” 
and “ours” mean TruStone Financial, a federally chartered 
credit union with its main office in Plymouth, Minnesota. 
“Credit  Card” and “ Card” mean the Credit Card and 
any duplicates and renewals we issue. “Account” means 
your Credit Card Line of Credit Account with the credit 
union; and “Credit Union” means the Credit Union whose 
name appears on this Agreement. Line of Credit may also 
be called “Credit Limit” in this agreement and in your 
monthly Statement.

By Keeping The Credit Card, Signing It, 
Using It, Or Permitting Another To Use It, 
You Agree To All The Terms And Condition 
Of This Agreement.

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1. Effect of Agreement
This Agreement is the contract which applies to all 
transactions on your Account even though the sales, cash 
advance, or credit card slips you sign or receive may contain 
different terms.  

2. Responsibility
If we issue a Card to you, you agree to repay all debts 
and the FINANCE CHARGE from the use of your Card 
and Account. You cannot transfer or assign your Account 
to another person. You agree that you will not authorize to 
permit any other person to use your Card. If another does 
use your Card with your permission, you are responsible for 
charges made by anyone else to whom you give the Card, 
and this responsibility continues until the Card is recovered. 
You cannot avoid responsibility by notifying us, but we will 
close the Account as soon as possible for new transactions 
after you request and return all Cards. Your Visa credit 
card must not be used for any illegal transactions or for any 
unlawful purpose (for example, online gambling).  You are 
responsible if your card is used for any illegal transaction. 
If this is a joint Account, each Account holder is both 
individually and jointly obligated for all payments due under 
this agreement. Your obligation to pay the Account balance 
continues even though an agreement, divorce decree or other 
court judgment may direct you or another person to pay the 
Account. Any person using the Card is jointly responsible with 
you for charges he or she makes, but if the person signs the 
Card, he or she becomes a party to this Agreement and is 
jointly responsible for all charges on the Account, including 
yours. You agree to notify us within ten (10) days of any 
change in your name, residence, or mailing address. If 
unauthorized withdrawals are made using your card or card 
number you may be required to file a police report and sign 
a Claim of Fraud or Forgery. You agree to cooperate in any 
investigation of unauthorized use. 

3. Finance Charge
The FINANCE CHARGE on Cash Advances begin to accrue 
on the date you obtain the Cash Advance. The FINANCE 
CHARGES for a billing cycle are computed by applying the 
monthly Periodic Rate to the average daily balance during 
the billing cycle, which is determined by dividing the sum 
of the daily balances during the billing cycle by the number 
of days in the cycle. Each daily balance is determined by 
adding to the Previous Balance (the outstanding balance of 
your Account at the beginning of the billing cycle), any new 
Cash Advances received, and subtracting any payments as 
received or credits as posted to your Account, but excluding 
any unpaid FINANCE CHARGES.

The FINANCE CHARGE on credit purchases beings to 
accrue on the date of purchase. You can avoid incurring an 
additional FINANCE CHARGE appearing on your next 
statement if a) we receive your payment of the total balance 
due by the “Payment Due Date” shown on your current 
statement and  b) there is no purchase in the current billing 
period. If there is a purchase in the current billing period a 
FINANCE CHARGE will appear on your next statement 
and payment of that FINANCE CHARGE can be avoided if 

you pay the total balance due by the “Payment Due Date” 
shown on the statement. The FINANCE CHARGES for a 
billing cycle are computed by applying the monthly Periodic 
Rate to the average daily balance of credit purchases, 
which is determined by dividing the sum of the daily 
balances during the billing cycle by the number of days in 
the cycle. Each daily balance is determined by adding to 
the previous balance of Credit Purchases any new Credit 
Purchases posted to your Account and subtracting any 
payment as received and credits as posted to your Account, 
but excluding any unpaid FINANCE CHARGES.

4. Monthly Statements & Payments
If you have a balance in excess of $1.00, we will mail to 
you, on a date selected by us, a periodic monthly statement 
listing all amounts you owe us on this Account.

Every month you must pay, in United States dollars and 
drawn on a financial institution located in the United States, 
at least the Minimum Payment required within 25 days 
of your statement closing date as shown on your monthly 
statement. You may, of course, pay more frequently, pay 
more than the Minimum Payment, or pay the Total New 
Balance in full, and reduce the FINANCE CHARGE by 
doing so. The Minimum Payment will either be 1) 2% of 
your total New Balance or $15 whichever is greater, or 
2) your Total New Balance, if it is less than $15, plus 3) 
any portion of the Minimum Payment(s) shown on prior 
statement(s) which remains unpaid. In addition, at any 
time your Total New Balance exceeds your Credit Limit, 
you must immediately pay the excess upon our demand.  
Subject to applicable law, your payments may be applied 
to what you owe the Credit Union in any manner the Credit 
Union chooses.  However, payments made in excess of the 
minimum payment, will be applied first to the balance with 
the highest interest rate, then successively to each lower 
interest rate until the excess payment amount is exhausted.  

You will be responsible for all matters shown on each 
monthly statement unless you notify us in writing of any 
dispute within 60 days after statement date in the manner 
required by the notice entitled “Your Billing Rights-Keep This 
Notice For Future Use” included in this Agreement.

5. Default
You will be in default if you fail to make any Minimum 
Payment within 25 days after the monthly statement closing 
date. You will also be in default if 1) your ability to repay 
us is materially reduced by a change in your employment 
or financial standing or an increase in your obligation, 2) 
there are bankruptcy or insolvency proceeding involving 
you, 3) you die, 4) you make a misrepresentation in 
connection with your Account, 5) you default on any 
obligation to us, under this Agreement or otherwise, you fail 
to comply with the terms of this Agreement, 6) you cancel 
your membership with us, 7) you exceed your Credit Line or 
8) there is an attachment, levy or garnishment against you 
or your property.  We have the right to demand immediate 
payment of your full Account balance if you are in default. 
If permitted by law, you will also be required to pay our 

collection expenses, including court costs and reasonable 
attorney’s fees. If you are in default, we may close your 
Account and cancel all Cards issued on your Account 
without any notice to you.

6. Lost Card Notification
If you believe your Card has been lost or stolen or is being 
used without your permission, you will immediately call 
us at (800) 449-7728. You may follow up in writing to: 
Cardholder Service, P.O. Box 31112, Tampa, FL 33631-
3112.

7. Liability For Unauthorized Use Under 
Federal Law
You may be liable for unauthorized use of your credit card.  
You will not be liable for unauthorized use that occurs after 
you notify us of the loss, theft or possible unauthorized use 
unless you were grossly negligent in the handling of your 
account or card.  In any case, your liability will not exceed 
$50 .

8. Credit Line
If we approve your application, we will establish a Credit 
Line for you and notify you of its amount when we issue the 
Card. You agree not to let the Account balance exceed this 
approved Credit Line or to use your Account for a purchase 
or advance if your total unpaid balance of purchases, 
advances, FINANCE CHARGES, and fees will exceed your 
Line of Credit. We will refuse to accept any transaction on 
your Account which would cause you to exceed your line 
of Credit. Each payment you make on the Account will 
restore your Credit Line by the amount of payment which is 
applied to the principal. You agree that we may change the 
Credit Line at any time, and we will notify you of any such 
change. We may, at our discretion, increase your Credit 
Line from time to time upon notifying you in writing of the 
increase. You may request an increase in your line of credit 
by calling or writing us.

9. Credit Information
At any time we may request, and you will give, credit, 
employment, financial and other information to us as 
we deem necessary to revaluate your Account or credit 
worthiness. You authorize us to investigate your credit 
standing at any time, and you authorize us to. disclose 
information regarding your Account to credit bureaus and 
other creditors who ask us about your credit standing. 
We will take responsible steps to protect your rights under 
Federal and State law.

10. CU Rewards Program
If you are participating in a Visa Rewards Card program, 
we have provided you with a separate written disclosure 
stating additional Terms and conditions on your Rewards 
Card account, and that disclosure is made part of this 
agreement by this reference.  A full set of Program Rules 
and Conditions are available on the CURewards website at 
www.curewards.com.

11. Convenience Checks
We may; but are not required to, supply you with 
personalized Convenience Checks. Only the person whose 
name is printed on a Convenience Check may sign it. 
All Convenience Checks must be written in U.S. Dollars. 
We will not certify a Convenience Check. We may return 
a Convenience Check unpaid if there is not enough 
available credit on your Account to pay it, if your Card or 
Convenience Checks have been reported lost or stolen, if 
this Agreement is canceled, or if the Convenience Check 
is post-dated. The amount of any Convenience Check 
we pay will be added to your Account. We will not have 
any liability for any Convenience Check that is returned 
pursuant to this Agreement. If you ask us to stop payment 
on a Convenience Check, you must tell us the exact amount 
of the check, check number, date of check, payee and full 
Account number of which it is drawn.

12. Balance Transfer Program
The Balance Transfer Program and the benefits from it shall 
apply only to your TruStone Financial Credit Card as it may 
be offered from time to time at our discretion. The Balance 
Transfer Program may not be used to make payments on 
any other TruStone Financial  Credit Card Account. If you 
elect to transfer balances to your TruStone Financial Credit 
Card, the following shall apply:

We will transfer as much as possible without exceeding 
your credit limit. This may include transferring amounts that 
are a portion of your request.

Minimum Payments to Other Creditors: please allow four (4) 
weeks for balances to be transferred. You should continue 
paying your minimum monthly amount due on your other 
accounts until the payment appears as a credit on that 
account. We are not responsible for any late payments, 
finance charges, disputed amount or errors on your other 
accounts.

Billing Disputes: If you currently have any amounts in a 
billing dispute, we recommend they not be transferred 
because you may lose your billing dispute rights.

Exceeding Your Credit Line: This program only allows you 
to transfer balances within your available credit line.

Closing Accounts: Transferring balances may not 
automatically close your other accounts. To do so, please 
contact each company directly.

Payments: We may apply payments to amounts owed 
on your Account in the manner we deem appropriate, 
including but not limited to applying them to promotional 
balances such as balance transfers before applying them to 
purchases and cash advances.

No Grace Period:  Balance transfers are processed as 
cash advances. Finance charges begin accruing from the 
transaction date.

13. Using the Card
You understand that the use of your credit card will 

constitute acknowledgement of receipt and agreement 
to the terms of this Credit Card Agreement. To make 
a  purchase or cash advance, there are two alternative 
procedures that you may follow. One is for you to present 
the Card to a participating VISA plan merchant, to us, 
or to another financial  institution, and sign the sales or 
cash advance draft which will be imprinted with your 
Card. The other is to complete the transaction by using 
your Personal Identification Number (PIN) together with 
the Card at an Automated Teller Machine or other type of 
electronic terminal that provides access to the VISA system. 
The monthly statement will identify the merchant, electronic 
terminal, or financial institution at which transactions were 
made. Sales, cash advance, credit or other slips will not be 
returned with the monthly statement. You will keep the copy 
of the slips furnished at the time of the transaction in order 
to verify the monthly statement. There is a limitation of 15 
transactions per day.

You should not reveal your PIN to anyone else. Do not write 
the PIN on the card.

You agree that you will not use your card for any 
transaction that is illegal under applicable federal, state 
or local law.  Even if you use your card for an illegal 
transaction, you will be responsible for all amounts and 
charges incurred in connection with the transaction.  

14. Returns and Adjustments
Merchants and others who honor the Card may give credit 
for returns or adjustments, and they will do so by issuing 
a credit slip which will be posted to your Account. If your 
credits and payments exceed what you owe us, we will 
apply this credit balance against future purchases and cash 
advances to your Account. If this credit balance is $1.00 or 
more, we will refund it per your written request.

15. Foreign Transactions
Purchases and cash advanced you make in foreign 
countries and foreign currencies will be billed to you in U.S. 
dollars. The conversion to dollars will be made according 
to the operating regulations for international transactions 
established by VISA International, Inc. The conversion 
rate billed to you may differ from the published rate in 
effect on the day that you made the transaction or it was 
posted to your Account. You agree to pay us the amount 
as converted. The exchange rate between the transaction 
currency and the billing currency used for processing 
international transactions is a rate selected by VISA from 
the range of rates available in wholesale currency markets 
for the applicable central processing date, which rate may 
vary from the rate Visa itself receives, or the government-
mandated rate in effect for the applicable central 
processing date.

16. Irregular Payments
We may accept late payments, partial, and payments 
marked “Payment in Full” or similar language without 
waiving or losing any right to demand payment as set forth 
in this Agreement.

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