PLATINUM  
CASHBACK  
REWARDS  
MASTERCARD®

AGREEMENT  
BILLING RIGHTS  
& 
CREDIT CARD  
DISCLOSURE

IMPORTANT

KEEP THIS NOTICE 
FOR FUTURE USE

MCO28 R 01-01-19

Interest Rates and Interest Charges

Mastercard® 
Credit Cards

Annual 
Percentage 
Rate (APR) 
for Purchases

APR for Balance 
Transfers

APR for Cash 
Advances

Platinum CashBack Rewards

12.15% to 18.00%
when you open your account, 
based on your creditworthiness 
and other factors. After that, 
this APR will vary with the 
market based on the  
Prime Rate.

0% Introductory APR for 
Balance Transfers made 
during the first 90 days from 
the date of account opening. 
Introductory APR does not 
apply to purchases. Promotional 
balances will remain at 0% 
APR for 12 full billing cycles 
starting from the date of 
the initial Balance Transfer 
request. Beginning with the 
13th billing cycle, your APR will 
be 12.15% to 18.00% based 
on your creditworthiness and 
other factors. This APR will vary 
with the market based on the 
Prime Rate.

0% Introductory APR for 
Cash Advances made during 
the first 90 days from the 
date of account opening. 
Introductory APR does not 
apply to purchases. Promotional 
balances will remain at 0% APR 
for 12 full billing cycles starting 
from the date of the initial Cash 
Advance request. Beginning 
with the 13th billing cycle, your 
APR will be 12.15% to 18.00% 
based on your creditworthiness 
and other factors. This APR will 
vary with the market based on 
the Prime Rate.

Penalty APR and 
When it Applies

Minimum 
Interest Charge

None

None

How to Avoid 
Paying Interest 
on Purchases

Your due date is at least 25 days 
after the close of each billing 
cycle. We will not charge you any 
interest on purchases if you pay 
your entire balance by the due 
date each month. 

For Credit Card 
Tips from the 
Consumer 
Financial 
Protection 
Bureau

To learn more about factors 
to consider when applying for 
or using a credit card, visit 
the website of the Consumer 
Financial Protection Bureau at: 

http://www.consumerfinance.
gov/learnmore.

Fees

Annual Fee

Transaction Fees
• Balance Transfer
• Cash Advance
• Foreign Transaction

Penalty Fees
• Late Payment
• Over the Credit Limit
• Returned Payment

Other Fees

None

None
None
None

Up to $20
None
Up to $24

None

How We Will Calculate Your Balance: 
We use a method called “average daily balance 
(including new purchases).” See the terms and 
conditions of your credit card agreement for 
more details.

The information about the cost of the cards 
described in this application is accurate as of 
01/2019. This information may have changed after 
that date. To find out what may have changed, 
call us at 1-800-580-3300 or write to us at 
Randolph-Brooks Federal Credit Union, P.O. Box 2097, 
Universal City, Texas 78148.

DEFINITIONS:  “Agreement”  means  this  Randolph-Brooks  Federal  Credit  Union 
Platinum  CashBack  Rewards  Mastercard®  Agreement.  “You”,  “Your”,  and 
“Cardholder” mean any person who signs the Application or uses the card. “Card” 
means  the  Randolph-Brooks  Federal  Credit  Union  Platinum  CashBack  Rewards 
Mastercard which we issue under this Agreement and includes any device or check 
used  to  obtain  credit  or  cash  from  the  account.  The  terms  “our”,  “we”,  “us”,  or 
“Credit Union” refers to Randolph-Brooks Federal Credit Union (RBFCU) or any of 
its  assignees.  “Use  of  the  card”  means  any  procedure  used  by  you,  or  someone 
authorized by you, to make a purchase or obtain a cash advance whether or not 
the purchase or advance is evidenced by a signed document. “Unauthorized use of 
the card” means the use of the card by someone other than you, who does not have 
actual, implied, or apparent authority for such use, and from which you receive 
no benefit.
1. AGREEMENT: This Agreement governs the use of your credit card account with 
us and you agree to be bound by the terms of the Agreement. If your account 
is a joint account, all of you will be jointly and individually responsible for all 
amounts due under this Agreement. If your application is approved, the Credit 
Union may, at its discretion, establish a Credit Card account in your name and 
cause  one  or  more  cards  to  be  issued  to  you  or  those  designated  by  you.  In 
such event, you authorize the Credit Union to pay for your account, all items 
reflecting credit purchases and cash advances obtained through the use of the 
Card. You agree to immediately sign the back of the Card upon receipt in order 
to ensure proper use. You may purchase goods and services by using your Card at 
any retail business establishment authorized to honor the Card. You may obtain 
cash advances through the use of your Card at a financial institution authorized 
to make such cash advances. All retail purchases and cash advances are made 
at the option of the merchant or cash advancing institution. The Credit Union 
is not responsible for refusal by any merchant or cash advancing institution to 
honor your Card. Any refund, adjustment, or credit allowed by a merchant will 
be by a credit notice to the issuer of your Card and will be shown as a credit on 
your periodic statement. 

2. CREDIT LIMITS: You promise the purchases made or cash advances received on 
your Card will not exceed the credit limit disclosed to you at the time you receive 
your Card or the credit limit adjusted by the Credit Union. 

3. PROMISE TO PAY: You promise to repay the Credit Union for all payments made 
for your account together with an INTEREST CHARGE on the unpaid balance. At 
the  end  of  each  billing  cycle  you  will  be  furnished  with  a  periodic  statement 
showing  (i)  the  “previous  balance”  (the  outstanding  balance  in  the  account 
at  the  beginning  of  the  billing  cycle),  (ii)  the  amount  of  all  cash  advances, 
purchases,  and  INTEREST  CHARGES  posted  to  your  account  during  the  billing 
cycle, (iii) the amount of all payments and credits posted to your account during 
the  billing  cycle,  and  (iv)  the  “new  balance”  which  is  the  sum  of  (i)  and  (ii) 
less (iii). You agree to pay on or before the “payment due date” shown on the 
periodic  statement  either  the  entire  “new  balance”  or  a  minimum  payment 
equal to 2% of the new balance or $25, whichever is greater. You also agree to 
pay on or before the “payment due date” as shown on the periodic statement 
any  amount  in  excess  of  the  credit  limit  established  by  us  and  any  past  due 
minimum payments. 

4. COST OF CREDIT: You agree to pay an INTEREST CHARGE on your account. This 
section discloses the circumstances under which an INTEREST CHARGE will be 
imposed and explains how the INTEREST CHARGE is determined:

a.  When  INTEREST  CHARGES  begin  to  Accrue.  The  INTEREST  CHARGE  begins 
to  accrue  for  retail  purchases  on  the  date  each  transaction  posts  to  your 
account. An INTEREST CHARGE begins to accrue for balance transfers and cash 
advances, including convenience checks, on the date of the balance transfer, 
cash advance or the first date of the billing cycle, in which the cash advance is 
posted, whichever is later. If you pay the entire previous balance in full within 
25 days after the previous statement date, no INTEREST CHARGE will be imposed 
except for balance transfers and cash advances, including convenience checks. 

b. Balance Subject to INTEREST CHARGE. We figure the INTEREST CHARGE on your 
account  by  applying  the  periodic  rate  to  the  “average  daily  balance”  of  your 
account (including current transactions). To get the “average daily balance,” we 
take the beginning balance of your account each day, add any new purchases, 
cash advances, and fees and subtract any payments or credits and exclude any 
unpaid INTEREST CHARGES. This gives us the daily balance. Then, we add up all 
the daily balances for the billing cycle and divide the total by the number of 
days in the billing cycle. This gives us the “average daily balance.” 

c.  Rate of INTEREST CHARGE. You will pay an INTEREST CHARGE for all charges and 
advances made against your Platinum CashBack Rewards Mastercard account. 
You may pay any amount outstanding at any time without penalty for early 

payments.  Your  actual  ANNUAL  PERCENTAGE  RATE  (APR)  will  be  determined 
based on your creditworthiness and other factors and will be provided to you 
in writing if your application is approved. The APR is based on the U.S. Prime 
Rate (“Prime Rate”), and the APR will equal the Prime Rate plus an additional 
amount.  If  the  Prime  Rate  increases,  it  will  cause  the  APR  to  increase.  If  the 
Prime Rate decreases, it will cause the APR to decrease. The APR is subject to 
change quarterly. We use the Prime Rate published in The Wall Street Journal 
7  days  prior  to  the  end  of  the  quarter.  If  the  Prime  Rate  causes  an  APR  to 
change, we put the new APR into effect as of the first day of the next billing 
period  after  the  start  of  the  January,  April,  July  or  October  billing  cycle  for 
which  we  calculate  the  APR.  We  apply  the  new  APR  to  any  existing  balances, 
subject to any promotional rate that may apply. If The Wall Street Journal does 
not  publish  the  Prime  Rate,  we  will  use  a  similar  published  rate.  If  your  APR 
is 12.15% (Prime  + 6.65%), you will accrue an INTEREST CHARGE at a rate of 
1.0125% per month. If your APR is 14.15% (Prime + 8.65%), you will accrue an 
INTEREST CHARGE at a rate of 1.1792% per month. If your APR is 16.15% (Prime 
+ 10.65%), you will accrue an INTEREST CHARGE at a rate of 1.3458% per month. 
If your APR is 20.15% (Prime + 14.65%), you will accrue an INTEREST CHARGE 
at a rate of 1.6792% per month. However, regardless of the index value, the 
Annual Percentage Rate is currently capped by regulation at 18.00% (which 
corresponds  to  a  monthly  periodic  rate  of  1.5000%).  RBFCU  reserves  the 
right to increase the maximum interest rate if permitted by law or regulation.
5. OTHER  CHARGES:  Late  Fee:  If  you  do  not  pay  your  minimum  payment  within 
fifteen (15) days following your payment due date, you may be charged a late 
fee of up to $20. Returned Payment Fee: We will add a fee to your balance of 
up to $24 when a payment check or similar instrument is not honored, when we 
must return it because it cannot be processed, or when an automatic debit is 
returned unpaid. At our option, we will assess this fee the first time your check 
or payment is not honored, even if it is honored upon resubmission.  

6. LIABILITY FOR UNAUTHORIZED USE: 

You may be liable for the unauthorized use of your Card. If you notice the loss or 
theft of your Card or a possible unauthorized use of your Card, you should call 
our designee immediately at: 

You may also write to our designee at:

(866) 839-3485

Customer Service 

P.O. Box 30495 

Tampa, FL 33630 

Although you may write to notify our designee of unauthorized use, calling our 
designee immediately at the telephone number above is the best way to keep 
your possible losses down. 

Under Mastercard’s zero liability policy, you will not be liable for unauthorized 
use of your Mastercard once you notify our designee orally or in writing of the 
loss, theft, or possible unauthorized use and you meet the following conditions: 
(i)  you  have  exercised  reasonable  care  in  safeguarding  your  Mastercard  from 
risk or loss or theft, and (ii) you have, upon becoming aware of the loss or theft, 
promptly reported the loss or theft to our designee. 

You will not be liable for any unauthorized use that occurs after you notify our 
designee. You may, however, be liable for unauthorized use that occurs before 
your notice to our designee. In any case, your liability will not exceed $50.00. 
The foregoing liability limitations do not apply to (a) Card use from which any 
cardholder receives a benefit; or (b) use of the Card by a person with actual, 
implied, or apparent authority.

7.  CREDITING OF PAYMENTS: We will accept payments at the address indicated on 
the Platinum CashBack Rewards Mastercard periodic statement. All payments 
will be credited to your account promptly, in most cases as of the day of receipt. 
If  payment  is  made  at  any  other  location  such  as  RBFCU  online  banking  or 
RBFCU branch, credit for such payment may be delayed up to seven (7) days. 
You understand and agree that payments will be applied in the following order: 
(1) To the late charge and fees, (2) to INTEREST CHARGES, (3) to cash advances, 
and (4) to purchases. All payments made by you must be in U.S. dollars. 

8. INTERNATIONAL TRANSACTIONS: If you effect an international transaction with 
your Mastercard, Mastercard Worldwide will convert the charge into a U.S. dollar 
amount. Mastercard Worldwide will use its currency conversion procedure, which 
is  disclosed  to  institutions  that  issue  Mastercard  cards.  Currently,  the  currency 
conversion rate used by Mastercard Worldwide to determine the transaction amount 
in  U.S.  dollars  for  such  transactions  is  generally  either  a  government-mandated 
exchange  rate  or  a  wholesale  exchange  rate  selected  by  Mastercard  Worldwide 
for  the  applicable  currency  on  the  day  the  transaction  is  processed,  which  may 
differ from the applicable rate on the date the transaction occurred or when the 

transaction is posted to your account. RBFCU does not charge any fees for foreign 
currency transactions.

9.  DEFAULT:  You  understand  you  will  be  in  default  (1)  if  you  fail  to  make  any 
payment on time; (2) if you fail to notify the Credit Union in writing of any 
change  of  employers;  (3)  if  you  become  the  subject  of  an  order  of  relief 
under the U.S. bankruptcy laws; (4) if you are the subject of any legal process 
which  seeks  to  attach  your  Credit  Union  account;  (5)  if  you  have  given  the 
Credit Union false or inaccurate information in obtaining the credit card; (6) 
if  anything  happens  which  the  Credit  Union  believes  endangers  your  ability 
to  repay  what  you  owe,  including,  but  not  limited  to,  leaving  your  current 
employment; (7) if you fail to report the Card lost or not in your possession; 
(8) if you break any promise you made under this or any other agreement with 
the Credit Union. 

10.  NON-WAIVER:  We  can  accept  late  payments  or  partial  payments  or  checks 
or  money  orders  marked  “payment  in  full”  without  losing  our  rights  under 
this  Agreement.  We  can  also  delay  enforcing  any  of  our  rights  under  this 
Agreement without losing them. Our failure to take action following any event 
of default shall not constitute a waiver of our right to take action in the event 
of a future default. 

11.  ACCELERATION:  In  the  event  that  you  are  in  default,  we  may  declare  any 
amounts you still owe immediately due and payable plus INTEREST CHARGES 
which  will  continue  to  accrue  until  the  entire  amount  you  owe  is  paid.  You 
expressly  waive  presentment,  demand,  notice  of  intention  to  accelerate, 
and notice of acceleration of the maturity of any amounts owing under this 
Agreement. The Card remains the property of the Credit Union at all times and 
you agree to immediately surrender the Card upon demand. You agree that, 
once you are informed by the Credit Union or its designee that your account is 
in default, you will not attempt to make further cash advances or purchases on 
the Card. You agree to pay all reasonable costs of collection, including court 
costs and attorney’s fees, and any costs incurred in the recovery of the Card. 
12.  AUTHORIZED  USERS:  An  authorized  user  is  an  individual  who  has  charging 
privileges on a credit card account even though he or she is not the primary 
cardholder. The primary cardholder is solely responsible for the account. The 
primary cardholder must notify the authorized user that the account will be 
reported to a credit bureau and thus will show up on their credit report, which 
can  impact  them  positively  or  negatively,  depending  on  how  the  account  is 
handled. You agree to pay for all purchases and cash advances made by anyone 
whom you authorize to use a card issued on your credit card account. If at any 
time the primary cardholder wants to terminate that person’s privilege as an 
authorized user, the primary cardholder must contact us. At that time, since 
credit cardholders share the same card number, all cards associated with the 
account will be blocked to prevent future unauthorized usage. Any remaining 
active  cardholders  will  receive  new  cards  with  a  new  number.  The  primary 
cardholder agrees to notify all associated parties.
INFORMATION ABOUT AUTHORIZED USERS: By providing us certain personal 
information  about  each  authorized  user,  you  confirm  each  authorized 
user has allowed you to give us personal information. This may include, but 
is  not  limited  to,  name,  address,  Social  Security  Number,  date  of  birth  and 
citizenship status. 

13.  NOTIFICATION  ADDRESS  FOR  INFORMATION  REPORTED  TO  CONSUMER 
REPORTING AGENCIES: Periodically, we may report the status and payment 
history  of  your  account  to  credit  reporting  agencies.  If  you  believe  that 
the  information  we  have  reported  is  inaccurate  or  incomplete,  please 
notify us in writing at: Randolph-Brooks Federal Credit Union, Attn: Credit 
Disputes, P.O. Box 2097, Universal City, TX 78148-2097. Please include your 
name,  address,  telephone  numbers,  account  number  and  description  of 
your problem. 

14.  CREDIT  INVESTIGATION:  In  conjunction  with  your  application  for  credit 
and, if approved, maintenance of your account, you agree  that  we  have  the 
right to investigate your credit and employment history, to verify your credit 
references, to request and use credit reports, and to report the way you pay 
your account to credit bureaus and other interested parties. 

15.  ADDITIONAL  PROVISIONS:  Each  provision  of  this  Agreement  must  be 
considered as part of the total Agreement and cannot, in any way, be severed 
from  it.  However,  you  also  agree  that  should  any  part  of  the  Agreement  be 
found  invalid,  it  will  in  no  way  affect  the  remainder  of  the  Agreement.  You 
understand  the  validity,  construction,  and  enforcement  of  this  Agreement 
shall  be  governed  by  the  laws  of  the  State  of  Texas.  The  Credit  Union  does 
not  warrant  any  merchandise  or  services  purchased  by  you  with  the  Card. 
Notwithstanding  any  other  provisions  contained  in  this  Agreement,  we  do 

 
not intend to charge, and you shall not be required to pay, any amount of 
INTEREST CHARGES or other fee or charge that is in excess of the maximum 
permitted by applicable law. Any payments in excess of the maximum shall 
be refunded to you or credited against your principal balance at our option. 
16.  TERMINATION OR CHANGES: The Credit Union can, with or without written 
notice,  terminate  this  Agreement  at  any  time.  You  may  terminate  this 
Agreement by written notice, as to future advances at any time. Termination 
by either party shall not affect your obligation to repay any payments made 
for your account resulting from use of the Card as well as INTEREST CHARGES 
and other related charges. The Credit Union has the right to add to, delete, 
or change the terms of this Agreement, including the periodic rate. If you 
use your Card to make a purchase or obtain a cash advance after having been 
given notice of a change in terms, you agree that the existing balance in 
your Account at the time of that use will be subject to the new terms, as shall 
subsequent uses. You expressly agree that, at our option, we may decline to 
renew your account beyond the expiration date shown on the face of your 
card without notice. 

17.  LIEN  AND  SECURITY  INTEREST:  If  you  have  other  loans  with  the  Credit 
Union,  now  or  in  the  future,  (except  for  loans  secured  by  any  dwelling), 
collateral  securing  those  loans  may  also  secure  your  obligations  under 
this  Agreement.  Please  read  any  security  agreement  you  sign  in  order 
to  determine  if  the  collateral  also  secures  your  obligations  under  this 
Agreement and other agreements you have with us.

Additionally,  you  specifically  grant  the  Credit  Union  a  lien 
and  consensual  security  interest  in  all  individual  and  joint 
accounts, present and future shares and deposits held in any 
accounts  you  have  with  us  now  and  in  the  future  to  secure 
repayment of credit extensions made under this agreement. 
The granting of this security interest is a condition for the 
issuance of any card, which you may use, directly or indirectly, 
to  obtain  extensions  of  credit  under  this  agreement.  This 
does not apply to shares in an Individual Retirement Account 
or  Simplified  Employee  Plan  qualifying  as  such  under  the 
Internal  Revenue  Code.  You  authorize  the  Credit  Union  to 
take  money  from  any  non-exempt  account  and  apply  it  to 
what you owe, if you are in default.

18.  ILLEGAL CARD USE: You may not use your Card for any illegal transaction. 
You agree that we may decline to process any transaction which we believe 
in  good  faith  to  be  for  an  illegal  purpose.  You  agree  that  we  will  not  be 
liable  for  declining  to  process  any  such  transaction.  If  we  do  process  any 
transaction  which  ultimately  is  determined  to  have  been  for  an  illegal 
purpose, you agree that you will remain liable to us under this Agreement for 
any such transaction notwithstanding its illegal nature. You agree that any 
illegal use of the Card will be deemed an act of default under this Agreement. 
You  further  agree  to  waive  any  right  to  take  legal  action  against  us  for 
your  illegal  use  of  the  Card  and  to  indemnify  and  hold  us  and  Mastercard 
Worldwide  harmless  from  and  against  any  lawsuits,  other  legal  action,  or 
liability that results directly or indirectly from such illegal use. 

19.  AGREEMENT  AND  ACKNOWLEDGMENT:  You  acknowledge  and  agree  that 
the  use  of  the  Card  by  you  or  anyone  authorized  by  you  shall  constitute 
your acknowledgment that you have received and read this Agreement and 
that you agree to the terms and conditions and promise to perform all the 
obligations, requirements, and duties contained in this Agreement. Use of 
this card by you or anyone you authorize will also constitute consent to the 
pledge of shares or deposits as described above. 

20. CARDHOLDER  RESPONSIBILITY:  It  is  the  responsibility  of  the  cardholder 
to update card information with any third party or automatic bill payment 
service upon receiving a reissued or replacement card. The Credit Union does 
not update or provide card information to any third party or bill payment 
service that the cardholder may have previously authorized.

YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE
This notice tells you about your rights and our responsibilities under the Fair 
Credit Billing Act.

WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT
If  you  think  there  is  an  error  on  your  statement,  write  to  us  at:  FIS, 
P.O. Box 30495, Tampa, Florida 33630.
In your letter, give us the following information:

•  Account information: Your name and account number.
•  Dollar Amount: The dollar amount of the suspected error.
•  Description of problem: If you think there is an error on your bill, describe 

what you believe is wrong and why you believe it is a mistake. 

You must contact us:

•  Within 60 days after the error appeared on your statement.
•  At least 3 business days before an automated payment is scheduled, if you 

want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing. You may call us, but if you 
do we are not required to investigate any potential errors and you may have to 
pay the amount in question.

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER

When we receive your letter, we must do two things:

1. Within 30 days of receiving your letter, we must tell you that we received 
your letter. We will also tell you if we have already corrected the error.
2. Within 90 days of receiving your letter, we must either correct the error or 

explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:

•  We  cannot  try  to  collect  the  amount  in  question,  or  report  you  as 

delinquent on that amount.

•  The  charge  in  question  may  remain  on  your  statement,  and  we  may 

continue to charge you interest on that amount.

•  While you do not have to pay the amount in question, you are responsible 

for the remainder of your balance.

•  We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen:

•  If we made a mistake: You will not have to pay the amount in question or 

any interest or other fees related to that amount.

•  If we do not believe there was a mistake: You will have to pay the amount 
in question, along with applicable interest and fees. We will send you a 
statement of the amount you owe and the date payment is due. We may 
then  report  you  as  delinquent  if  you  do  not  pay  the  amount  we  think 
you owe.

If you receive our explanation but still believe your bill is wrong, you must write 
to us within 10 days telling us that you still refuse to pay. If you do so, we cannot 
report  you  as  delinquent  without  also  reporting  that  you  are  questioning 
your  bill.  We  must  tell  you  the  name  of  anyone  to  whom  we  reported  you  as 
delinquent,  and  we  must  let  those  organizations  know  when  the  matter  has 
been settled between us. 
If we do not follow all of the rules above, you do not have to pay the first $50 of 
the amount you question even if your bill is correct.
YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES
If you are dissatisfied with the goods or services that you have purchased with 
your credit card, and you have tried in good faith to correct the problem with 
the merchant, you may have the right not to pay the remaining amount due on 
the purchase.
To use this right, all of the following must be true:

1. The purchase must have been made in your home state or within 100 
miles of your current mailing address, and the purchase price must 
have been more than $50. (Note: Neither of these are necessary if your 
purchase was based on an advertisement we mailed to you, or if we own 
the company that sold you the goods or services.)

2. You must have used your credit card for the purchase. Purchases made 

with cash advances from an ATM or with a check that accesses your credit 
card account do not qualify.

3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the 
purchase, contact us in writing at: FIS, P.O. Box 30495, Tampa, Florida 33630.
While we investigate, the same rules apply to the disputed amount as 
discussed above. After we finish our investigation, we will tell you our 
decision. At that point, if we think you owe an amount and you do not pay, we 
may report you as delinquent.