and so forth.  The maximum Annual Percentage Rate during the term of this Agreement may not 
exceed the maximum Annual Percentage Rate permitted for California state chartered credit 
unions at the time of each Annual Percentage Rate change.  Decreases in the Annual Percentage 
Rate in accordance with the terms of this Agreement are mandatory.  Increases in the Annual 
Percentage Rate in accordance with the terms of this Agreement are at your discretion.  If the 
Annual Percentage Rate and corresponding Monthly Periodic Rate increases or decreases the 
Finance Charge will increase or decrease and the number of payments required to repay the 
unpaid balance may increase or decrease.  Each change in the Annual Percentage Rate and the 
corresponding Monthly Periodic Rate will apply to any unpaid balance on the effective date of 
such change as well as to future purchases and advances.

CONDITIONS UNDER WHICH A FINANCE CHARGE WILL BE IMPOSED:  The conditions under 
which a Finance Charge will be imposed depend upon whether the transaction is a Cash Advance 
or a Purchase.

FINANCE CHARGE ON CASH ADVANCES:  A Finance Charge will be imposed on the Cash Ad-
vances outstanding in my Account whenever the statement of the Billing Cycle being concluded 
(the “current statement”) reflects Cash Advances outstanding at any time during the Billing 
Cycle.  You will charge a Finance Charge on my Cash Advances from the date they are posted to 
my Account.

CASH ADVANCE TRANSACTION FEE:  You will assess a Cash Advance Transaction Fee for ATM 
and bank Cash Advances, and for use of convenience checks and other credit instruments or 
devices intended for my use in obtaining Cash Advances.  For each of these Cash Advances, you 
will add a Finance Charge equal to 3.0% of the Cash Advance amount, but not less than $5. This 
Finance Charge will be added to the Cash Advance balance on my Account.

The Finance Charge on Cash Advances consists of i) Cash Advance Transaction Fees and ii) 
interest computed at a Monthly Periodic Rate.  The Annual Percentage Rate for all outstanding 
indebtedness and new balances relating to Cash Advances is the same as the purchase rate 
for transactions.  The current Monthly Periodic Rate and the Annual Percentage Rate for cash 
advance transactions is the same as the purchase rate for your card.  This rate is subject to 
increase or decrease monthly in accordance with changes in the Prime Rate, as set forth in more 
detail in the paragraph above on Prime Rate Adjustments.  An increase may result in a higher 
minimum monthly payment.

FINANCE CHARGE ON PURCHASES:  Whenever any portion of the amount shown as the Previ-
ous Balance in the current statement remains unpaid after the due date shown on the previous 
statement, a Finance Charge will be imposed on the Purchases reflected in the New Balance on 
my current statement.

However, any new Purchases that are reflected for the first time on my current statement will 
not be subject to a Finance Charge during the Billing Cycle reflected in the current statement if:  
(a) I have no Previous Balance on my current statement (b) the payments and credits received by 
you are at least equal to the Previous Balance that appears on my current statement.  All other 
new Purchases will be “Purchases that are subject to a Finance Charge”.

You will charge a Finance Charge on the “Purchases that are subject to a Finance Charge” from 
the date they are posted to my Account.  The minimum Finance Charge, if any, imposed on 
Purchases posted to the Account will not be less than $0.50.

The monthly Periodic Rate and the Annual Percentage Rate on Purchase Transactions in effect 
during any billing cycle is determined by adding a margin to the Prime Rate as set forth in more 
detail in the paragraph above on Prime Rate Adjustments.

DEFAULT RATE:  Regardless of any other provision in your Agreement to the contrary (including 
any introductory or promotional rates), you may, when permitted by applicable law, impose a 
higher monthly Periodic Rate and corresponding Annual Percentage Rate (a “Default Rate”) to 
my Account if I fail to pay the total amount due shown on my monthly statement by sixty days 
(60) after the payment due date.  

The Default Rate may vary, and is calculated by adding 19.90% to Wall street Journal prime rate to 
determine my current Annual Percentage Rate. The maximum default rate (CAP) is 23.15%.  The 
Default Rate will take effect on the first day of the Billing Cycle that follows a Triggering Event 
(failure to pay the total amount due by sixty (60) days after the scheduled due date), and will apply 
to my outstanding balances in effect and any new Purchase and Cash Advance transactions.  The 
Default Rate will remain in effect until I have paid six consecutive timely monthly payments im-
mediately following the effective date of the increase (the “Default Rate Period”).  

HOW YOU DETERMINE THE AVERAGE DAILY BALANCE FOR PURCHASES ON WHICH MY 
FINANCE CHARGE IS COMPUTED:  To get the “Average Daily Balance” for Purchases, you take the 
beginning balance of my account each day, add any new purchases and debits (other than Cash 
Advances), unpaid Finance Charges, current late payment fees, annual fee and other fees, and 
subtract any payments or credits.  This gives you the Daily Balance for Purchases.  Then, you add all 
Daily Balances for Purchases for the Billing Cycle and divide the total by the number of days in the 
Billing Cycle.  This gives you the “Average Daily Balance for Purchases”.

HOW YOU DETERMINE THE AVERAGE DAILY BALANCE FOR CASH ADVANCES ON WHICH MY 
FINANCE CHARGE IS COMPUTED: To get the “Average Daily Balance” for Cash Advances, you take 
the beginning balance of my account each day, add any Cash Advances and Finance Charges, and 
subtract any payments or credits.  This gives you the Daily Balance for Cash Advances.  Then, you 
add all Daily Balances for Cash Advances for the Billing Cycle and divide the total by the number of 
days in the Billing Cycle.  This gives you the “Average Daily Balance” for Cash Advances.

HOW YOU DETERMINE MY TOTAL FINANCE CHARGE:  If payment in full was not received by you 
for the entire “New Balance” by the Payment Due Date, then you will calculate the Finance Charges 
on my account by applying the Monthly Periodic Rate to the “Average Daily Balance” on my account 
for Purchases and to the “Average Daily Balance” on my account for Cash Advances.  If payment in 
full for the entire “New Balance” shown on my statement for the previous Billing Cycle was received 
by you by the Payment Due Date, I will not be subject to the Finance Charges on the “Purchases” 
portion (which consists of transactions related to purchases of goods and services) of my account 
for that Billing Cycle.  This is known as a “Grace Period”.  However, there is no “Grace Period” for 
Cash Advances.  You will assess Finance Charges on the Cash Advance portion of my account from 
the date such Cash Advances are posted to my account until the date of payment (even if payment 
of the entire “New Balance” is received by you by the Payment Due Date).  Then, you will take the 
sum of the Monthly Periodic Finance Charge on my Purchases balance and the Monthly Periodic Fi-
nance Charge on my Cash Advances balance for the billing cycle.  This determines my total Finance 
Charge for the billing cycle.  Actual Finance Charges will be shown on my periodic statement.

CASH BACK PREMIUM (Applies to VISA Rewards only and CCU SCHOOLS VISA): 1% of 
purchases posted to my account each year will be rebated. Balance transfers and cash advances are 
not included in the rebate program. Rebates are paid only on current accounts and are awarded 
each year. 

SECURITY INTEREST (APPLIES ONLY TO SECURED ACCOUNTS): I grant you a security interest in 
my Share Savings Account as indicated on the Secured Account Authorization, and I understand 
that the interest in my Share Savings Account is required by you as a condition for granting me a 
Secured Account.  I agree not to give anyone other than you an interest in my Share Savings Ac-
count.  I agree not to permit any third parties, other than you, to make withdrawals from my Share 
Savings Account.  I authorize you to place a hold on the account, and I agree that you may refuse to 
allow any withdrawal or payment from the Share Savings Account, if allowing the withdrawal or 
payment would cause the amount remaining in the Share Saving Account to fall below the credit 
limit or outstanding balance, whichever is higher.  If I default, you may at any time thereafter 
and without advance warning to me apply all or part of my Share Savings Account balance to the 
satisfaction of amounts owed on my Account.  If the balance in my Share Savings Account is not 
sufficient to repay the amounts owed on my Account, I agree to immediately pay the remaining 
balance.

PROMOTIONAL PROGRAMS:  From time to time, you may offer a promotional Periodic Rate on 
all or a portion of Cash Advance or Purchase balances in my Account (“Promotional Balances”).  If I 
take advantage of a Promotional Balance Program, the resulting Promotional Balance will be sub-
ject to the terms of that specific promotional offer and this Agreement.  Any promotional Periodic 

Rate will apply to those Promotional Balances until the last day specified in the Promotional 
Balance offer, the date the Account is closed to future transactions, or the date the Account 
becomes subject to a Default rate as provided in this agreement (the “Termination Date”).  
Beginning on the first day of a Billing Cycle following the Termination Date, the Periodic Rate 
applied to Promotional Balances will be determined as described above the Section “How You 
Determine My Total Finance Charge.”  In each Promotional Balance Program, any terms of the 
program not disclosed in this agreement (such as the Annual Percentage Rate, effective dates 
and any grace period) will be detailed in the Promotional Balance offer.

PAYMENT:  I promise to repay you at your office all sums advanced to me or any person I permit 
to use this account on the terms and conditions set forth herein.  Payments will continue until I 
have paid in full the unpaid balance, Finance Charges and any other fees and charges.

PREPAYMENT OR IRREGULAR PAYMENTS: Though I need only pay the Minimum Monthly 
Payment Due, I understand that I have the right to repay my balance at any time without 
penalty.  I also understand I will only be charged Finance Charges to the date I repay my entire 
balance.  I may make larger payments without penalty and this may reduce the total amount 
of Finance Charges that I will repay.  Any partial payment of my balance will not advance my 
next payment due date(s).  I understand that any payment that (a) delays or (b) accelerates the 
repayment of my unpaid balance will (a) increase or (b) decrease my Periodic Finance Charges.

MINIMUM MONTHLY PAYMENT: Every month, I must pay at least the Minimum Monthly 
Payment due by the Payment Due Date shown on my statement.  I may, of course, pay more 
frequently, pay more, or pay the New Balance in full and I will reduce my periodic Finance 
Charge by doing so.  The Minimum Monthly Payment will be either (a) 2% of my New Balance 
or $10.00, whichever is greater, or (b) my New Balance, if it is equal to or less than $10.00.  In 
addition, I must pay any amount shown on my statement as past due and any late charge.  
Lastly, at any time my New Balance exceeds my Credit Limit, I must pay the excess as well as 
any Overlimit Charges.

I understand that my Payments are applied in the following order: a) unpaid Periodic Finance 
Charges on Promotions, b) the unpaid Periodic Finance Charge on Purchases, c) the unpaid 
Periodic Finance Charge on Cash Advances, d) the unpaid fees and charges, if any, e) the unpaid 
balances on Promotional Rates, f) the unpaid balance of Purchases, and g) the unpaid balance 
of Cash Advances.

DEFAULT MINIMUM MONTHLY PAYMENT: Regardless of any other provision in your Agree-
ment to the contrary (including minimum monthly payment), you may, when permitted by 
applicable law, impose a higher monthly payment (a “Default Payment”) to my Account if I 
fail to pay the total amount due shown on my monthly statement by thirty days (30) after the 
payment due date.  

The Default Payment will be either (a) 3% of my New Balance or $10.00, whichever is greater, 
or (b) my New Balance, if it is equal to or less than $10.00.  In addition, I must pay any amount 
shown on my statement as past due and any late charge.  Lastly, at any time my New Balance 
exceeds my Credit Limit, I must pay the excess as well as any Overlimit Charges. The Default 
Payment will remain in effect until I close my account.  

MINIMUM FINANCE CHARGE: I will be charged a minimum Finance Charge of $0.50 in any 
month a Finance Charge is imposed.

LATE CHARGE: If my current Minimum Monthly Payment is not received by you within five (5) 
days following my payment due date, I will be charged a late charge of $7.00.

RETURN CHECK CHARGE: A charge of $18.00 will be added to my account for each payment I 
make to you by check which is returned to you for lack of sufficient funds.

STOP PAYMENT FEE:  A charge of $15.00 will be added to the Purchase balance of my Account 
if I ask to stop payment on any credit card check drawn on my Account.

TRANSACTION FEE FOR CASH ADVANCES: I will be charged a transaction fee on each cash ad-
vance I initiate, whether I receive cash or a check, equal to 3% of the advance with a minimum 
fee of $5.00.

However, my obligation under this Agreement and any charges made under it prior to 
cancellation will continue to apply until I have paid you all the money I owe on the Account 
according to the terms of this Agreement.

TRANSACTION COPY FEE: I may obtain copies of my transaction slips.  I understand that I will 
be subject to a fee of $10 for each transaction that I request.

CREDIT LIMIT: You will establish a Credit Limit for me.  I agree not to let the unpaid balance 
exceed this Credit Limit.  I agree to advise you of any change in my financial condition which 
may affect my credit worthiness.  I agree that I shall update the credit information that I have 
provided you, from time to time, on your demand.  I may request an increase in my Credit Limit, 
but Credit Limit increases must be approved by you.

PURCHASES AND ADVANCES: I may make Purchases and request Cash Advances in accordance 
with then current loan policies up to my Credit Limit but not exceeding the security CAP.   I 
understand that all purchases and other transactions requested by me are subject to your 
approval.

USING THE CARD: To make a Purchase or obtain a Cash Advance, there are two alternative 
procedures to be followed.  One is for me to present the card or card number to a participating 
Visa plan merchant, to you, or to another financial institution, and sign or authorize a sales or 
cash advance draft.  The other is to complete the transaction by using my Personal Identifica-
tion Number (PIN) in conjunction with the card in an Automated Teller Machine or other type of 
electronic terminal that provides access to the Visa systems.

ILLEGAL TRANSACTIONS: I must not use my Card for any unlawful purpose. I agree that I will 
not use your Card or account for any transaction that is illegal under any applicable law.
ELECTRONIC FUND TRANSFER:  In the event use of my card, or the account number of the card 
constitutes an Electronic Fund Transfer, the terms and conditions of my Electronic Fund Transfer 
Agreement and Disclosure with you shall govern such transactions to the extent the Electronic 
Fund Transfer Agreement and disclosure expands or amends this Agreement.

DEFAULT:  I will be in default if 1) I do not pay on time or in the proper amount; 2) I fail to abide 
by the terms of this Agreement or any other agreement I have with you; 3) I make any false 
or misleading statements in any credit application or update of information;  4) I die, become 
insolvent or am the subject of bankruptcy or receivership proceedings; 5) something happens 
which you believe substantially reduces my ability to repay.

ACCELERATION AND COLLECTION COSTS: If I am in default, you may demand immediate 
payment of the unpaid balance, Finance Charges, late charges, annual fees, overlimit fees 
and collection costs.  I understand that I may be subject to Finance Charges (at the applicable 
Periodic Rate), late charges, annual fees, overlimit fees and collection costs under the terms 
disclosed in this Agreement, until I repay my entire balance.  I also agree to pay your reasonable 
attorney’s fees, and court costs.

RESPONSIBILITY:   I agree to repay you according to the terms of this Agreement for all 
Purchases, Cash Advances, Finance Charges, late charges, annual fees and overlimit fees, if any, 
arising from the use of the account by me or any other person I permit to use my account, even 
if that person exceeds my permission.  I understand that once I authorize any person to use this 
account, this authorization will be in force, until I revoke this authorization in writing to you.  
Any person using the account is jointly and severally responsible with me.

UNAUTHORIZED USE: I may be liable for the unauthorized use of my card.  I will not be 
liable for unauthorized use that occurs after I notify you at 1 (877) 875-8092, or in writing at 
Cardholder Services P.O. Box 29100, Glendale, CA  91209-9100, of the loss, theft or possible 
unauthorized use.  If I notify you of the lost or stolen card, I will not be liable for any losses. This 
liability exclusion will apply provided I am not grossly negligent or fraudulent in handling of my 
card; otherwise my liability will not exceed $50.00.

TERMINATION:  I can cancel my Account at any time by returning to you my Card, along with 
a letter requesting that you cancel my Account.  You may cancel this Agreement at any time. 

TRANSACTION SLIPS: My statement will identify the merchant, electronic terminal or 
financial institution at which transactions were made, but sales, Cash Advances, credit 
or other slips cannot be returned with the statement.  I will retain the copy of such slips 
furnished at the time of the transaction in order to verify my monthly statement.  You may 
make a reasonable charge for any photostatted copies of slips I request.

PLAN MERCHANT DISPUTES: You are not responsible for the refusal of any plan merchant 
or financial institution to honor my card.  You are subject to claims and defenses (other 
than tort claims) arising out of goods or services I purchase with the card only if I have 
made a good faith attempt but have been unable to obtain satisfaction from the plan 
merchant, and (a) my purchase was made in response to an advertisement you sent or 
participated in sending me; or (b) my purchase cost more than $50.00 and was made from 
a plan merchant in my state or within 100 miles of my current mailing address.  Any other 
dispute I must resolve directly with the plan merchant.

FOREIGN TRANSACTIONS (ISA fee): When I use my card for a foreign transaction, the 
transaction amount may be converted into U.S. dollars by applying an exchange rate 
selected by VISA from among the range of rates available in wholesale currency markets or 
the government-mandated rate on the date the transaction is processed.  The rate chosen 
may vary from the rate VISA itself receives.

A fee equal to 1% of the transaction amount is added to each international transaction. For 
example if your international transaction resulted in US $100, the fee would be $1.00.

RETURNS AND ADJUSTMENTS: Merchants and others who honor the Card may give credit 
for returns or adjustments, and they will do so by sending you a credit slip which you will 
post to my account.  If my credits and payments exceed what I owe you, you will hold and 
apply this credit balance against future Purchases and Cash Advances, or if it is $1.00 or 
more, refund it on my written request or automatically after six (6) months.

OWNERSHIP OF CARDS: Any card or other device, which you supply to me is non-
transferable and is the property of you.  You may repossess any and all cards at any time at 
your sole discretion without demand or notice. All cards must be returned to you, or to any 
person whom you authorize to act as your agent, or any person who is authorized to honor 
the cards according to instructions.

TERMINATION OF CARD PRIVILEGES: If my card privileges are terminated, I must 
immediately surrender all of my Cards. Termination of Card privileges does not affect any 
rights and obligations for transactions made with the Card before the privileges were 
terminated.

SURRENDER OF CARD(S):  The Card(s) remains your property and, if you request, I must 
surrender to you all cards you have issued on my account.

LOST OR STOLEN CARDS: To report lost or stolen card(s), the Account Number, PIN or any 
combination of the three, I will call you at 1 (877) 875-8092.

PAYMENTS MARKED “PAID IN FULL”: You may accept checks, money orders, or other 
types of payment marked “payment in full” or use other language to indicate full satisfac-
tion of any indebtedness, without being bound by such language or waiving any right 
under this Agreement.  You shall accept full satisfaction of indebtedness only in a written 
agreement, signed by your authorized representative.

DELAY IN ENFORCEMENT: You can delay in enforcing any of your rights under this Agree-
ment without losing them.

GOVERNING LAW: I understand and agree that this Agreement is made in California and 
shall be governed by the laws of the State of California to the extent that California Law is 
not inconsistent with controlling Federal law.  I also understand that California’s choice of 
law rules shall not be applied if they would result in the application of non California law.

FORCE MAJURE: You are not liable for failing to act or delay in acting if such failure or 
delay is caused by legal constraint, interruption of transmission or communication facili-
ties, equipment failure, war, emergency conditions, terrorist action, Act of God or other 
circumstances beyond your control.

CHANGE OF NAME, ADDRESS and EMPLOYMENT STATUS:  I understand that I must 
report to you any change in my name, address or employment status within sixty (60) days 
of such change.

CHANGE OF TERMS: This Agreement is the contract which applies to all transactions on 
my account even though the sales, Cash Advances, credit or other slips I sign or receive 
may contain different terms.  I understand that you may amend, modify, add to, or delete 
from this Agreement any of its terms and conditions, including the method of application 
and the amount of Finance Charge, effective as to any unpaid balance outstanding and any 
subsequent advance by mailing a notice of the change to me at my last known address.  I 
also understand that any such notice will be mailed at least Forty Five (45) days prior to the 
effective date of the change as required by Federal or other law.  Notice of change in terms 
is required, but may be sent as late as the effective date of the change where the change 
has been agreed to, in writing by me.

STATEMENTS: With certain exceptions, CCU provides account holders with statements list-
ing the account transactions.  I agree to examine my statements as soon as I receive them.  
I assume full responsibility for monitoring and reviewing the activity of my account and 
the work of my employees, agents, and accountants.

I agree to notify you immediately if I think there is an error or an unauthorized transaction 
shown on my statement.  Unless I notify us promptly, you will assume the statement is 
correct.  If you send me a statement or item which contains or discloses an erroneous debit, 
unauthorized or missing signature or an alteration, I must notify you promptly of that 
fact, but no later than 60 days after you mail or deliver the item or statement to me.  For 
these purposes, statements will be deemed to have been mailed on the first business day 
following the statement date.  I further agree that if I fail to report any erroneous debit, 
unauthorized or missing signatures or an alteration within this time frame I cannot assert 
a claim against CCU on any items or transactions in that statement, and thereafter by the 
same wrongdoer, and as between me and CCU the loss will belong entirely to me.  This 
60-day limitation is without regard to whether you did or did not use ordinary care.

My statements and notices will be mailed to the last address you have on file for the 
account.  If my signature card indicates that statements and notices are to be held by you, 
you may mail them to the last address on file for the account if they are not picked up 
within 90 days.   If two consecutive statements and/or notices are returned to CCU by the 
Postal Service for any reason, you may hold subsequent statements and notices of every 
kind until we receive forwarding information from me and you may destroy such state-
ments and notices if I do not claim them within one (1) year from the date of mailing.

CCU, from time to time, enters into agreements with third parties to provide bank related 
services for the CCU.  The services provided by the third parties may include check-processing 
services, data processing services or other bank-related services.  I authorize you to release 
information regarding my account to such third-party services providers in connection with the 
service providers providing bank related services for CCU.

• The charge in question may remain on your statement, and we may continue to  
   charge you interest on that amount.
• While you do not have to pay the amount in question, you are responsible for the  
   remainder of your balance.
• We can apply any unpaid amount against your credit limit.

CREDIT INFORMATION: I authorize you to investigate my credit standing when opening, 
renewing or reviewing my account, and I authorize you to disclose information regarding my 
account to credit bureaus and other creditors who inquire about my credit standing to the 
extent authorized by law.  If I dispute credit information you are reporting about me, I may 
notify you at Attn: Credit Department, P.O. Box 29100, Glendale, CA  91209-9100 or call you at 1 
(877) 875-8092.

NEGATIVE CREDIT REPORTING: CCU may report information about my account to credit 
bureaus. Late payments, missed payments, or other defaults on my account may be reflected in 
my credit report.

NOTICE:  See the statement below for important information regarding right to 
dispute billing errors.

COPY RECEIVED: By activating and/or using my Card or allowing an authorized user to use 
my Card, I acknowledge receipt of a copy of this Agreement and Federal Truth-In-Lending 
Disclosure Statement and agree to and accept its terms.

YOUR BILLING RIGHTS
(Keep this Notice for future use)

This notice contains important information about your rights and our responsibilities under the 
Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement:  If you think there is an error on your 
statement, write us at:

California Credit Union
PO Box 10409
Des Moines, IA 50306-0409

In your letter, give us the following information:

• Account Information: Your Name and account number
• Dollar Amount: The dollar amount of the suspected error.
• Description of the problem:  If you think there is an error on your bill, describe what you  
   believe is wrong and why you believe it is a mistake.

After we finish our investigation, one of two things will happen:

• If we made a mistake: You will not have to pay the amount in question or any interest  
   or other fees related to that amount
• If we do not believe there was a mistake:  You will have to pay the amount in question,  
   along with applicable interest and fees We will send you a statement of the amount  
   you owe and the date payment is due We may then report you as delinquent if you do  
   not pay the amount we think you owe

If you receive our explanation but still believe your bill is wrong, you must write to us within  
days telling us that you still refuse to pay If you do so, we cannot report you as delinquent 
without also reporting that you are questioning your bill We must tell you the name of anyone 
to whom we reported you as delinquent, and we must let those organizations know when the 
matter has been settled between us

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount 
you question even if your bill is correct

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with your credit card, 
and you have tried in good faith to correct the problem with the merchant you may have the 
right not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1. The purchase must have been made in your home state or within 100 miles of your  
     current mailing address, and the purchase price must have been more than $50.  
     (Note: Neither of these are necessary if your purchase was based on an advertise 
     ment we mailed to you, or if we own the company that sold you the goods or  
     services.)
2. You must have used your credit card for the purchase. Purchases made with cash  
     advances from an ATN or with a check that accesses your credit card account do not  
     qualify.
3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us 
in writing at:

You must contact us:

• Within 60 days after the error appeared on your statement
• At least 3 business days before an automatic payment is scheduled, if you want to  
   stop payment on the amount you think is wrong.

California Credit Union
PO Box 10409
Des Moines, IA 50306-0409

You must notify us of any potential errors in writing. You may call us, but if you do we are not 
required to investigate any potential errors and you may have to pay the amount in question.

While we investigate, the same rules apply to the disputed amount as discussed above. After 
we finish our investigation, we will tell you our decision. At that point, if we think you owe the 
amount and you do not pay, we may report you as delinquent.

If I do not receive my scheduled statement, it is my obligation to notify you of that fact.

What Will Happen After We Receive Your Letter

RELEASING ACCOUNT INFORMATION: I authorize you to release information regarding 
the current status and history of my account to others.  You may release information:  (1) 
where it is necessary or helpful to complete a transaction; (2) to verify the existence and 
condition of your account for a third party, such as a merchant or another financial institu-
tion; (3) to comply with the law or a court order; (4) when an inquiry is made regarding 
whether my account has sufficient funds to cover a check drawn on my account, (5) with 
my authorization; and (6) for other legitimate business purposes.

When we receive your letter, we must do two things:

1. Within 30 days of receiving your letter we must tell you that we received your letter.  
     We will also tell you if we have already corrected the error.
2. Within 90 days of receiving your letter, we must either correct the error or explain to  
     you why we believe the bill is correct.

While we investigate whether or not there has been an error:

• We cannot try to collect the amount in question, or report you as delinquent on  
   that amount.

TRADITIONAL VISA, VISA REWARDS, CCU 4 SCHOOLS VISA 
AND/OR SECURED TRADITIONAL VISA AGREEMENT AND 
FEDERAL TRUTH-IN-LENDING DISCLOSURE STATEMENT

In this Agreement and Disclosure Statement the words “I”, “me”, and “my” mean each and all of 
those who apply for or use California Credit Union Traditional Visa, Visa Rewards, CCU 4 SCHOOLS 
Visa and/or Secured traditional Visa.  “You”, “your”, and “yours” mean California Credit Union 
(CCU).  “Card” means the Traditional Visa, Rewards Visa, CCU 4 SCHOOLS Visa and/or Secured 
Traditional Visa issued to me and any duplicates you may issue.  “Account” means my Traditional 
Visa, Visa Rewards, CCU 4 SCHOOLS Visa and/or Secured Traditional Visa Account with you.

By requesting and receiving, signing or permitting others to use a Traditional Visa, Visa 
Rewards, CCU 4 SCHOOLS VISA and/or Secured Traditional Visa issued to me by California Credit 
Union, I agree to the following terms and conditions and any amendments thereto:

MEMBERSHIP IN THE CREDIT UNION: I must qualify for and become a member of CCU. You 
reserve the right to close my account(s) if my membership in CCU terminates. I agree that at your 
option you may suspend my rights to member services if I violate the terms of this agreement or 
any other agreement with me, or if I cause a loss to CCU.

I pledge to CCU and grant CCU a security interest in all my share accounts to secure what I owe. 
When I am in default I authorize CCU to apply the balance in my individual and joint share 
accounts at the time of default to pay on amounts due. Shares and deposits in an Individual 
Retirement Account, and any other account that would lose special tax treatment under state 
or federal law if given as security, are not subject to the pledge of accounts and security interest 
I have given in my shares and deposits. I further understand that the granting of security 
interests was a condition for the approval of the credit card.

Notice:  This Document Contains Provisions For a Variable Annual Percentage Rate.

The Monthly Periodic Rate is determined by dividing The Annual Percentage Rate (determined 
as set forth below) by 12 and will change when the Annual Percentage Rate changes.  The 
Monthly Periodic Finance Charge for each billing cycle will be the sum of the Monthly Periodic 
Finance Charge on my “Purchase” Balance and the Monthly Periodic Finance Charge on my 
“Cash Advance” Balance and cash advance transaction fees (see explanation below) for the 
billing cycle.  The Monthly Periodic Finance Charge on my Purchases Balance is calculated by 
multiplying the Average Daily Balance for Purchases (see explanation below) on my account for 
the billing cycle by the applicable Monthly Periodic Rate.  The Monthly Periodic Finance Charge 
on my Cash Advances Balance is calculated by multiplying the Average Daily Balance for Cash 
Advances (see explanation below) on my account for the billing cycle by the applicable Monthly 
Periodic Rate.

HOW YOU DETERMINE CHANGES IN MY ANNUAL PERCENTAGE RATE: The Annual Percentage 
Rate may increase or decrease on the first day of each monthly billing cycle (the “Adjustment 
Date”) during the term of this Agreement.  Any such change will be based on an increase or 
decrease of the most recent “Prime Rate” as published by the Wall Street Journal and available 
as of the first Tuesday of the calendar month prior to the Adjustment Date (herein “Index”).  If 
more than one rate is listed under the heading “Prime Rate” in the Wall Street Journal, you 
shall use the lowest rate for purposes of calculating the Index.  In the event that the Wall Street 
Journal ceases publishing the “Prime Rate”, changes in the Annual Percentage Rate will be 
related to a comparable Index.

CVISA 07/2010

For example, the Index in effect on the first Tuesday in January shall be used to calculate the An-
nual Percentage Rate effective as of the first day of the next billing cycle in February of the same 
year. The Index in effect on the first Tuesday in February shall be used to calculate the Annual 
Percentage Rate effective as of the first day of the next billing cycle in March of the same year,