Q.  Minimum payments made to Cardholder account will be 

applied in the following order: Finance Charges; Fees; 
Insurance; Principle-lowest interest rate balance; Principle-
highest interest rate balance. Payments made to 
Cardholder account in excess of the minimum payment due 
will be applied in the following order: Finance Charges; 
Fees; Insurance; Principle-highest interest rate balance; 
Principle-lowest interest rate balance. Issuer may accept 
checks marked “Payment in Full” or with words of similar 
effect without losing any of Issuer’s rights to collect the full 
balance of Cardholder’s account.  

R. 

Issuer can reinvestigate and reevaluate any information 
Cardholder provided on Cardholder’s credit application at 
any time, and in the course of doing so, Issuer may ask 
Cardholder for additional information, request credit bureau 
reports and/or otherwise verify Cardholder’s current credit 
standing. 

S.  Cardholder agrees that Issuer may re-release information 
to others, such as credit bureaus, regarding the status and 
history of Cardholder’s account.  However, Issuer is not 
obligated to release any such information to anyone unless 
Issuer is required by law to do so. 

T.  Cardholder agrees that Cardholder’s account shall be 

subject to all applicable rules and regulations of Visa U.S.A. 
Inc., as applicable, as well as all applicable laws.  If there is 
any conflict between the provisions of this Agreement and 
the rules and regulations of Visa U.S.A. Inc., the rules and 
regulations of Visa U.S.A. Inc. shall control. 

This notice contains important information about your rights and 
our responsibilities under the Fair Credit Billing Act. 

Notify Us In Case of Errors or Questions About Your Bill 

If you think your bill is wrong, or if you need more information 
about a transaction on your bill, write us on a separate sheet at 
the address listed on your bill.  Write to us as soon as possible.  
We must hear from you no later than 60 days after we sent you 
the first bill on which the error or problem appeared.  You can 
telephone us, but doing so will not preserve your rights. 

In your letter, give us the following information: 

• 
• 
• 

Your name and account number 
The dollar amount of the suspected error. 
Describe the error and explain if you can, why you 
believe there is an error.  If you need more 
information, describe the item you are not sure about. 

Your Rights and Our Responsibilities After We Receive 
Your Written Notice 

We must acknowledge your letter within 30 days, unless we 
have corrected the error by then.  Within 90 days, we must either 
correct the error or explain why we believe the bill was correct. 

After we receive your letter, we cannot try to collect any amount 
you question, or report you as delinquent.  We can continue to 
bill you for the amount in question, including finance charges, 
and we can apply any unpaid amount against your credit limit.  
You do not have to pay any questioned amount while we are 
investigating, but you are still obligated to pay the parts of your 
bill that are not in question. 

If we find that we made a mistake on your bill, you will not have 
to pay any finance charges related to any questioned amount.  If 
we didn’t make a mistake, you may have to pay finance charges, 
and you will have to make up any missed payments on the 
questioned amount.  In either case, we will send you a statement 
of the amount you owe and the date that it is due. 

If you fail to pay the amount that we think you owe, we may 
report you as delinquent.  However, if our explanation does not 
satisfy you and you write to us within 10 days telling us that you 
still refuse to pay, we must tell anyone we report you to that you 
have a question about your bill.  And, we must tell you the name 
of anyone we reported you to.  We must tell anyone we report 
you to that the matter has been settled between us when it 
finally is. 

VISA® Platinum Rate/Fee Information 

This table provides important information regarding your VISA 
credit card account with Dow Chemical Employees’ Credit 
Union. 

Interest Rates and Interest Charges 
Annual Percentage 
9.90% 
Rate (APR) for 
Purchases 
APR for Balance 
Transfers 
APR for Cash 
Advances 
Paying Interest 

9.90% 

9.90% 

A Finance Charge will be imposed on 
Credit Purchases and Balance 
Transfers only if you elect not to pay 
the entire New Balance shown on your 
monthly statement for the billing cycle 
during which such transactions are 
posted to your account within 25 days 
from the closing date of that statement.  
We will begin charging interest on cash 
advances on the transaction date. 
$0.00 

To learn more about factors to consider 
when applying for or using a credit 
card, visit the website of the Consumer 
Financial Protection Bureau at 
http://www.consumerfinance.gov/ 
learnmore. 

1. The purchase must have been made in your home state 
or within 100 miles of your current mailing address, and the 
purchase price must have been more than $50. (Note: 
Neither of these are necessary if your purchase was based 
on an advertisement we mailed to you, or if we own the 
company that sold you the goods or services.) 

2. You must have used your credit card for the purchase. 
Purchases made with cash advances from an ATM or with a 
check that accesses your credit card account do not qualify. 

3. You must not yet have fully paid for the purchase. 

Fees 
Annual Fee 
Transaction Fees 
Balance Transfer 
Cash Advance 
Foreign Transaction* 
  -with Currency 
Conversion 
  -without Currency 
Conversion 
Penalty Fees 
Late Payment 
Returned Payment 

$0.00 

$0.00 
$0.00 

1.00% of transaction amount 

0.80% of transaction amount 

$10.00 
$10.00 

If all of the criteria above are met and you are still dissatisfied 
with the purchase, contact us in writing at: 

How We Will Calculate Your balance:  We use a method 
called “average daily balance (excluding new purchases).” 

Dow Chemical Employees’ Credit Union 
PO Box 1649 
Midland, MI  48641-1649 

Billing Rights:  Information on your rights to dispute 
transactions and how to exercise those rights is provided 
elsewhere in this account disclosure. 

While we investigate, the same rules apply to the disputed 
amount as discussed above. After we finish our investigation, we 
will tell you our decision. At that point, if we think you owe an 
amount and you do not pay, we may report you as delinquent. 

Other Fees: 
Statement Copy Fee 
2-Day Rush Card Fee 
Payment by Phone Fee 

$4.00 
$30.00 
$5.00 

*For more information on this item, please refer to item “P” in the section 
entitled “TERMS GOVERNING THE USE OF YOUR CARD.”  

06/12 

YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR 
CREDIT CARD PURCHASES 

If you are dissatisfied with the goods or services that you have 
purchased with your credit card, and you have tried in good faith 
to correct the problem with the merchant, you may have the right 
not to pay the remaining amount due on the purchase. 

Minimum Interest 
Charge 
For Credit Card Tips 
from the Consumer 
Financial Protection 
Bureau 

YOUR BILLING RIGHTS 

To use this right, all of the following must be true: 

VISA® Platinum Disclosure 

The Terms governing the use of your Dow Chemical Employees’ 
Credit Union VISA account are printed below.  These Terms 
may be amended or supplemented by separate notices to you, 
including any notices you have previously received from us.  The 
Disclosures required by federal law are set forth below and 
include important information regarding your rights to dispute 
billing errors.  PLEASE RETAIN THIS RECORD SO YOU CAN 
REFER TO IT IF YOU HAVE ANY QUESTIONS REGARDING 
YOUR ACCOUNT. 

DISCLOSURES REQUIRED BY FEDERAL LAW 

1.  FINANCE CHARGES  

a)  Periodic Finance Charge Calculation Methods 

The Periodic Finance Charge Calculation Methods 
applicable to your account for Cash Advances and 
Credit Purchases of goods and services that you 
obtain through the use of your Card is specified below: 

Cash Advances:  A Finance Charge will be imposed 
on Cash Advances from the date in which the Cash 
Advance is posted to your account, and will continue 
to accrue on the unpaid average daily balance of such 
Cash Advances until paid in full. 

The Finance Charge for a billing cycle is computed by 
applying the monthly Periodic Rate to the average 
daily balance of Cash Advances, which is determined 
by dividing the sum of the daily balances by the 
number of days in the billing cycle.  Each daily 
balance of Cash Advances is determined by adding to 
the outstanding unpaid balance of Cash Advances at 
the beginning of the billing cycle any new Cash 
Advances posted to your account, and subtracting any 
payments as received or credits as posted to your 
account, but excluding any unpaid Finance Charges. 

Credit Purchases:  A Finance Charge will be 
imposed on Credit Purchases only if you elect not to 
pay the entire New Balance shown on your monthly 
statement for the billing cycle during which such 
transactions are posted to your account within 25 days 
from the closing date of that statement.  If you elect 
not to pay the entire New Balance shown on your 
monthly statement within that 25-day period, a 
Finance Charge will be imposed on the unpaid 
average daily balance of such Credit Purchases from 
the statement closing date (but not on Credit 
Purchases posted during the current billing period) 
and will continue to accrue until the closing date of the 
billing cycle preceding the date on which the entire 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
New Balance is paid in full or until the date of payment 
if more than 25 days from the closing date. 

The Finance Charge for a billing cycle is computed by 
applying the monthly Periodic Rate to the average 
daily balance of Credit Purchases, which is 
determined by dividing the sum of the daily balances 
during the billing cycle by the number of days in the 
cycle.  Each daily balance of Credit Purchases is 
determined by subtracting from the outstanding unpaid 
balance of Credit Purchases at the beginning of the 
billing cycle any payments as received and credits as 
posted to your account, but excluding any unpaid 
Finance Charges. 

obligations under this agreement even if Issuer has, or later 
acquires, a security interest in the household goods or a 
mortgage on the dwelling. 

If you have executed a consensual written agreement 
granting a security interest in any present or future shares 
or deposits with the Credit Union (checking, savings, or 
share accounts) or other funds held by Issuer to secure 
your obligations under this credit card plan, such accounts 
and/or funds are additional security for your obligations to 
Issuer arising from the use of your Card.  Upon default 
under this agreement, you agree that the Credit Union may 
apply all of your shares and deposits subject to this security 
interest to pay amounts due on the account. 

b)  Periodic Rates used to compute FINANCE CHARGES 

TERMS GOVERNING THE USE OF YOUR CARD 

Cash Advances 
Credit Purchases 

0.825% per month 
0.825% per month 

Corresponding ANNUAL PERCENTAGE RATES 

Cash Advances 
Credit Purchases 

9.90% 
9.90% 

2.  OVERLIMIT CHARGES 

Transactions will not be authorized that exceed your 
approved credit limit, but certain purchases may cause your 
account to do so.  While no overlimit charge will be 
assessed, cardholder shall immediately pay the amount by 
which the total New Balance exceeds the maximum 
authorized credit, if any.  

3.  MINIMUM PAYMENT 

The minimum payment is 2.00% of that portion of the New 
Balance which does not exceed your credit limit (rounded 
up to the nearest dollar), or $10.00, whichever is greater, 
plus the entire portion of the New Balance in excess of your 
credit limit, plus any amount past due. 

4.  LATE CHARGES 

If the minimum required payment is not received within 10 
days after the Closing Date subsequent to the payment 
Due Date, a late charge equal to $10.00 is imposed. 

5.  FINANCE CHARGES 

The only FINANCE CHARGES assessed on your account 
other than those assessed by a periodic rate, will be 
transaction FINANCE CHARGES in connection with Cash 
Advances. Transaction FINANCE CHARGES for each 
Cash Advance will be imposed on the date the Cash 
Advance was posted to your account.  No grace period 
applies on any transaction FINANCE CHARGE imposed for 
Cash Advances. 

6.  SECURITY INTERESTS 

If you have other loans or credit extensions from Issuer, or 
take out other loans or credit extensions with Issuer in the 
future, collateral securing those loans or credit extensions 
will also secure your obligations under this agreement.  
However, unless you expressly agree otherwise, your 
household goods and dwelling will not secure your 

The person (“Cardholder”) whose name is embossed on the face 
of the Visa (“Card”) and each Cardholder, in the event more than 
one Card is issued bearing the same account number, by 
signing or using this Card, receipt of which is acknowledged, 
agrees with the Issuer of the Card whose name is Dow Chemical 
Employees' Credit Union (“Issuer”) as follows: 

A.  Goods and services (“Credit Purchases”) may be 

purchased or leased by means of such Card by Cardholder 
from any retail business establishment (“Seller”) who 
honors same upon the execution of a sales slip evidencing 
such Credit Purchase and bearing the account number of 
Cardholder embossed on the face of such Card.  
Additionally, Visa Cash Advances (“Loans”) may be 
obtained through use of such Card (a) upon execution of a 
written request of Cardholder in a form furnished to him 
from any bank that is a member, alone or in association 
with others, of Visa U.S.A. Inc. and (b) upon execution of a 
written separate agreement with Issuer for a Visa overdraft 
financing agreement, if offered by Issuer. 

B.  Cardholder shall be liable and agrees to pay Issuer for 

Credit Purchases made by, or for Loans extended to, 
Cardholder or anyone else using such Card unless the use 
of such Card is by a person other than the Cardholder (a) 
who does not have actual, implied or apparent authority for 
such use, and (b) from which Cardholder receives no 
benefit.  Additionally, Cardholder shall be jointly and 
severally liable and agrees to pay for all Credit Purchases 
and Loans obtained through the use of any other Card 
bearing Cardholder’s account number that has been issued 
to another person by reason of such person being a 
member of Cardholder’s family, or otherwise issued upon 
Cardholder’s request (all such Cards bearing the Visa 
account number hereinafter collectively called “Related 
Cards”). 

C.  Each Card is the property of the Issuer, is not transferable 

and must be surrendered upon demand.  It can be 
canceled as well as repossessed by Issuer or its designee, 
and the privileges thereof revoked, at any time without prior 
notice.  Issuer reserves the right to close Cardholder 
account after 18 months of inactivity.  Application and 
approval will be required to reopen account. For security 

reasons, your account may also be disabled within 60 days 
of being issued if the card has not been activated.  

D.  Cardholder shall not use the Card or permit the use of 

Related Cards to obtain Credit Purchases or Loans, which 
will increase Cardholder’s Visa indebtedness to Issuer to 
an amount in excess of the limit established by Issuer. 

E.  All Credit Purchases and Loans are effected at the option 
of the Seller and Cash Advancing Bank, respectively, and 
Issuer shall not be responsible for refusal by any Seller or 
Cash Advancing Bank to honor the Card or any Related 
Card.  Any refund, adjustment or credit allowed by Seller 
shall not be by cash but rather by a credit advice to Issuer, 
which shall be shown as a credit on Cardholder’s account 
statement with Issuer.  

F. 

G. 

H. 

I. 

Internet Gambling Advisory:  Internet gambling may be 
illegal in the jurisdiction in which you are located, including 
locations within the United States.  Visa cards may only be 
used for legal transactions. 

Issuer will send to Cardholder, at monthly intervals 
determined by Issuer, a statement reflecting for the prior 
monthly period all Visa Card and Related Card 
transactions.  Such statement shall be deemed correct and 
accepted by Cardholder and all holders of Related Cards 
unless Issuer is notified to the contrary in writing within 60 
days of mailing of such statement.  Cardholder will pay 
such statement by remitting to Issuer within 25 days of the 
closing date reflected on the statement either the full 
amount billed or, at Cardholder’s option, an installment 
equal to at least the required minimum payment stated 
previously in Paragraph 3. 

Interest on Loans and Credit Purchases will be charged in 
accordance with the finance charge calculation method 
referred to in Paragraph 1 of the disclosures above.  The 
rate of interest shall be established by Issuer from time to 
time, but shall never exceed the maximum rate permitted 
by law.  The current interest rate per annum is the Annual 
Percentage Rate set forth in Paragraph 1(b) of the 
disclosures above. 

If the card is canceled or surrender is demanded by Issuer, 
or if Cardholder defaults in any payment due, or is 
deceased, bankrupt or insolvent, or any attachment or 
garnishment proceedings are initiated against Cardholder 
or his property, Issuer may elect to declare all amounts 
then owed to Issuer to be immediately due and payable 
without notice or demand of any kind. 

J.  Cardholder agrees to pay all costs incurred by Issuer in 

collecting Cardholder’s indebtedness or in enforcing this  
agreement, including reasonable attorney’s fees and also 
those costs, expenses and attorney’s fees incurred in 
appellate, bankruptcy and post-judgment proceedings, 
except to the extent such costs, fees or expenses are 
prohibited by law. 

K.  This agreement may be amended from time to time by 

Issuer by providing written notice of such changes mailed 
to Cardholder’s last known mailing address or by providing 
electronic notice of such changes sent to Cardholder’s last 
known email address.  

L.  Except to the extent that Federal law is applicable, the 

validity, construction and enforcement of this agreement 
and all matters arising out of the issuance and use of the 
Card shall be governed by the laws of the state in which the 
principal office of Issuer is located.   

M.  An additional charge of $10.00 will be assessed if you pay 
us with a check or an electronic debit not honored by your 
financial institution.  Additional charges, plus applicable 
taxes, may be assessed if you request a copy of a 
document, request a replacement card or use your card for 
a transaction at an automated teller machine, if such 
charges are not prohibited by law or regulation.  No 
Finance Charge will be assessed on such additional 
charges.  

N.  Cardholder agrees to notify Issuer immediately, orally or in 

writing at: 

Customer Service Center 
PO Box 30495 
Tampa, FL  33630 
(866) 839-3485 

of the loss, theft, or unauthorized use of Cardholder’s credit 
card.  Cardholder may be liable for the unauthorized use of 
his or her credit card.  Cardholder will not be liable for 
unauthorized use that occurs after cardholder notifies 
Issuer of the loss, theft, or possible unauthorized use.  In 
any case, Cardholder’s liability will not exceed $50 for 
unauthorized cash advances at ATMs.  Cardholder will 
have no liability for unauthorized purchases made with his 
or her credit card, unless Cardholder has been grossly 
negligent or fraudulent in handling the account. 

O.  Cardholder agrees that Issuer, its agents or service 

companies may monitor and/or record any telephone 
communications with Cardholder. 

P.  Payments must be made to Issuer in U.S. dollars drawn on 
a U.S. bank.  If Cardholder incurs charges in any other 
currency, the charges will be converted into U.S. dollars.  
The conversion may occur after the transaction date and 
the conversion rate may differ from the rate of exchange in 
effect at the time of the transaction.  Cardholder agrees to 
pay the converted amount to Issuer in U.S. dollars, plus 
any charge for conversion or processing that may be 
imposed. 

The exchange rate between the transaction currency and 
the billing currency used for processing international 
transactions is a rate selected by Visa from the range of 
rates available in wholesale currency markets for the 
applicable central processing date, which rate may vary 
from the rate Visa itself receives, or the government- 
mandated rate in effect for the applicable central 
processing date, plus a fee up to 1.00%.