Annual Percentage Rate 36.0%
(APR) for Purchases

APR for Cash Advances 36.0%

Paying Interest

Minimum Interest
Charge

For Credit Card Tips
from the Consumer
Financial Protection
Bureau

Set-up and
Maintenance
Fees

Transaction Fees

Penalty Fees

To learn more about factors to consider when applying for or using a credit card, visit the
website of the Consumer Financial Protection Bureau at
http://www.consumerfinance.gov/learnmore

$50.00

$8.00

5%

3%

$39.00

$39.00

How We Will Calculate Your Balance:

Billing Rights:

FEES AND INTEREST CHARGES:

Periodic INTEREST CHARGES: INTEREST CHARGES
INTEREST CHARGES

INTEREST CHARGES

FEES AND INTEREST CHARGES:

INTEREST CHARGES

How we calculate INTEREST CHARGES:

Average Daily Balance

INTEREST CHARGE

CHARGE

INTEREST CHARGES

INTEREST CHARGE

INTEREST

Average Daily Balance

Daily Periodic Rate

INTEREST CHARGE

How we calculate Average Daily Balance and Daily Periodic Rate:

Average Daily Balance

Daily Periodic Rate

ANNUAL PERCENTAGE RATE

The APR applicable to Purchases will be applied to fees

assessed to your Credit Account.
Minimum INTEREST CHARGE:

Annual Fee:

INTEREST CHARGE

INTEREST CHARGE

Average Daily Balance

Average Daily Balance

Daily Balance

Daily Balances

Cash Advance Fee:

INTEREST CHARGE

Foreign Currency Transaction Fee:
Late Payment Fee:

Return Item Charge:

Additional Card Fee:

Credit Limit Increase Fee:

OTHER CHARGES:

Copying Fee:
Credit Insurance:
Express Delivery Fee:
Wire Transfer Fee:
Minimum Payment: Cutoff Time and Form of Payment:

Rate Information:
Minimum Balance Limitations:

Transaction Limitations:

TRUTH IN SAVINGS DISCLOSURE - SECURITY DEPOSIT ACCOUNT

h

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See the Credit Card Contract for further information regarding this
Credit Account. Retain these important documents.

What Will Happen After We Receive Your Letter: When we receive your letter, 
we must do two things:
(1) Within 30 days of receiving your letter, we must tell you that we received your 
letter. We will also tell you if we have already corrected the error.
(2) Within 90 days of receiving your letter, we must either correct the error or explain 
to you why we believe the bill is correct.
While we investigate whether or not there has been an error:
• We cannot try to collect the amount in question, or report you as delinquent on 
that amount.
• The charge in question may remain on your Statement, and we may continue to 
charge you interest on that amount.
• While you do not have to pay the amount in question, you are responsible for the 
remainder of your balance.
• We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen:
• If we made a mistake: You will not have to pay the amount in question or any interest 
or other fees related to that amount.
•  If  we  do  not  believe  there  was  a  mistake:  You  will  have  to  pay  the  amount  in 
question, along with applicable interest and fees. We will send you a statement of the 
amount you owe and the date payment is due. We may then report you as delinquent 
if you do not pay the amount we think you owe.
If you receive our explanation but still believe your bill is wrong, you must write to us 
within 10 days telling us that you still refuse to pay. If you do so, we cannot report 
you as delinquent without also reporting that you are questioning your bill. We must 
tell you the name of anyone to whom we reported you as delinquent, and we must let 
those organizations know when the matter has been settled between us.
If we do not follow all of the rules above, you do not have to pay the first $50.00 of the 
amount you question even if your bill is correct.
Your Rights If You Are Dissatisfied With Your Credit Card Purchases: If you are 
dissatisfied with the goods or services that you have purchased with your credit Card, 
and you have tried in good faith to correct the problem with the merchant, you may 
have the right not to pay the remaining amount due on the Purchase.
To use this right, all of the following must be true:
(1) The Purchase must have been made in your home state or within 100 miles of 
your current mailing address, and the Purchase price must have been more than 
$50.00.  (Note: Neither of these are necessary if your Purchase was based on an 
advertisement we mailed to you, or if we own the company that sold you the goods 
or services.)  
(2) You must have used your credit Card for the Purchase. Purchases made with 
Cash Advances from an ATM or with a check that accesses your Credit Account do 
not qualify.
(3)  You must not yet have fully paid for the Purchase.
If all of the criteria above are met and you are still dissatisfied with the Purchase, 
contact us in writing (or electronically) at:
     First PREMIER Bank
     P.O. Box 5524
     Sioux Falls, SD 57117-5524
     www.mypremiercreditcard.com
While  we  investigate,  the  same  rules  apply  to  the  disputed  amount  as  discussed 
above.  After we finish our investigation, we will tell you our decision. At that point, if 
we think you owe an amount and you do not pay, we may report you as delinquent. 
Your Liability for Unauthorized Use of Your Credit Account: You will not be liable 
for unauthorized use of your Card or Credit Account. However, to protect your rights, 
you are required to notify us orally or in writing as soon as you are aware that your 
Card or Credit Account has been lost, stolen or used without your consent. Certain 
exceptions apply. To notify us of the loss, theft or possible unauthorized use of your 
Card, call us at 1-800-987-5521, 24 hours a day. 

STATE DISCLOSURES
California Residents: A married applicant may apply for a separate Credit Account. 
As required by law, you are hereby notified that a negative credit reporting reflecting 
on your credit record may be submitted to a Consumer Reporting Agency if you fail 
to fulfill the terms of your credit obligations. After credit approval, each applicant shall 
have the right to use the Credit Account up to the limit of the Credit Account. Each 
applicant may be liable for amounts extended under the plan to any joint applicant.

Delaware Residents: Service charges not in excess of those permitted by law will be 
charged on the outstanding balances from month to month.
Kentucky Residents: You may pay the unpaid balance of your Credit Account in 
whole or in part at any time.
Maryland Residents: Finance charges will be imposed in amounts or at rates not in 
excess of those permitted by law.
Vermont Residents: First PREMIER Bank may obtain a consumer report for any 
legitimate  purpose  in  connection  with  your  Credit  Account  or  your  application, 
including  but  not  limited  to  reviewing,  modifying,  renewing  and  collecting  on  your 
Credit Account. Upon your request, we (First PREMIER Bank) will inform you of the 
names and addresses of any Consumer Reporting Agencies that have furnished the 
reports.  
Ohio Residents: The Ohio laws against discrimination require that all creditors make 
credit equally available to all credit worthy customers, and that Consumer Reporting 
Agencies  maintain  separate  credit  histories  on  each  individual  upon  request. The 
Ohio Civil Rights Commission administers compliance with this law.
Married  Wisconsin  Residents:  No  provision  of  any  marital  property  agreement, 
unilateral statement, or court order applying to marital property will adversely affect a 
creditor’s interests unless prior to the time credit is granted, the creditor is furnished 
with a copy of the agreement, statement, or court order, or has actual knowledge of 
that provision.
Washington  Residents:  A  service  charge  will  be  computed  on  the  outstanding 
balance for each month. You may at any time pay your total unpaid balance.

TERMS AND CONDITIONS OF YOUR  
REQUIRED DEPOSIT ACCOUNT
The following additional terms apply in connection with your required deposit account. 
Deposit: An initial deposit account balance is needed to open your Credit Account.  
The initial deposit account balance amount needed is printed in the Truth In Savings 
Act  Disclosure.    Once  your  Credit  Account  is  opened,  you  may  make  additional 
deposits  to  your  deposit  account  up  to  a  maximum  deposit  account  balance  of 
$5,000.00. Any non-cash items tendered for deposit, (including items drawn on us) 
will be given only provisional credit until collection is final. We are not responsible for 
transactions initiated by mail or outside depository until we actually receive them.
  Withdrawals:  Since  this  deposit  account  is  collateral  for  your  Credit  Account, 
withdrawals  are  not  permitted  from  this  deposit  account  while  there  remains  an 
outstanding balance in your Credit Account or while you retain possession of any 
Card. In the event that your Credit Account is cancelled either by you or by us, we 
shall have a period of ninety (90) days from the earlier of the date of the return of 
your Card or the expiration date of the Card for all charges made on the Card to clear. 
When we receive payment in full under your Credit Account, and upon the expiration 
of this period, we will remit to you the full amount remaining in your deposit account.
Additional  Terms  and  Disclosures:  Additional  information  about  your  deposit 
account, including applicable federal Truth In Savings Act disclosures, were provided 
to you upon our receipt of your initial deposit or in the Truth In Savings Act Disclosure.
Ownership of Account: Individuals--If the deposit account is opened in the name 
of one person, it means the owner does not intend to create any survivorship rights 
in any other person. Joint Accounts--If the deposit account is opened in the name 
of more than one person, each person intends that upon their death the balance in 
the deposit account (subject to the pledge to us) will belong to the surviving person(s) 
named on the account. 
Bankruptcy:  If  you  become  a  debtor  in  any  proceeding  under  the  United  States 
Bankruptcy Code you agree that you will recognize us as a perfected secured creditor 
with respect to the deposit account and that you will declare the deposit account as 
exempt property pursuant to the provisions of the United States Bankruptcy Code or 
applicable State exemption laws.
Amendments: We may amend the terms and conditions applicable to Your Required 
Deposit Account  separately  from  the  remainder  of  this  Contract  at  any  time  upon 
reasonable notice to you by mail, as required by law. If this is a joint account, notice 
by us to one of you is notice to both. 
Pledge Agreement: As a security for the payment of all credit extended through your 
Credit Account, you pledge to, and grant First PREMIER Bank, its successors and 
assigns, a security interest in all funds now and hereafter deposited in your deposit 
account. You authorize us to unconditionally restrict withdrawals from your deposit 
account. If your Credit Account is in default, or if your Credit Account is terminated 

for  any  reason,  we  may  at  any  time  thereafter,  and  without  notice  to  you  (unless 
otherwise required by law), apply all or part of the funds in your deposit account to the 
payment of any and all amounts owed on your Credit Account. We may also exercise 
any other remedies under the terms of this Contract or otherwise available in law. 

ARBITRATION AND LITIGATION
This Arbitration Provision (“Provision” or “Arbitration Provision”) facilitates the prompt 
and efficient resolution of any disputes that may arise between you and us. Arbitration 
is a form of private dispute-resolution in which persons with a dispute waive their 
rights to file a lawsuit, to proceed in court and to a jury trial, and instead submit their 
disputes to a neutral third person (an arbitrator) for a binding decision. You have the 
right to opt out of this Arbitration Provision if you follow the instructions set out in the 
paragraph titled “Right to Opt Out” below. 
PLEASE  READ  THIS  PROVISION  CAREFULLY.  IT  PROVIDES  THAT  ALL 
DISPUTES ARISING OUT OF OR RELATED TO THIS CREDIT CARD CONTRACT 
SHALL BE RESOLVED BY BINDING ARBITRATION. ARBITRATION REPLACES 
THE  RIGHT  TO  GO  TO  COURT.  IN  THE  ABSENCE  OF  THIS  ARBITRATION 
AGREEMENT,  YOU  AND  WE  MAY  OTHERWISE  HAVE  HAD  A  RIGHT  OR 
OPPORTUNITY TO BRING CLAIMS IN A COURT, BEFORE A JUDGE OR JURY 
AND/OR  TO  PARTICIPATE  IN  OR  BE  REPRESENTED  IN  A  CASE  FILED  IN 
COURT BY OTHERS (INCLUDING, BUT NOT LIMITED TO, CLASS ACTIONS). 
EXCEPT  AS  OTHERWISE  PROVIDED,  ENTERING  INTO  THIS  AGREEMENT 
CONSTITUTES A WAIVER OF YOUR RIGHT TO LITIGATE CLAIMS IN COURT 
BEFORE A JUDGE OR JURY.
RIGHT TO OPT OUT: To opt out of this Arbitration Provision, you must mail a written 
notice to us so that it is postmarked no later than 45 days after we mail your first Card 
to you. Your first Card is the one we mail to you at approximately the time your first 
Account application is approved. Your right to opt out will not apply when we send 
you a copy of your Credit Card Contract or this Provision, or when we send you an 
updated version of your Credit Card Contract or this Provision, or when we send any 
replacement Card. If you opt out of this Arbitration Provision, you will retain your right 
to litigate your dispute in a court, either before a judge or jury. The opt out notice 
must include your name, address, and Account number, must be signed by you (or 
all of you if there is more than one Account holder) and must be mailed to us at: PO 
Box  5524,  Sioux  Falls,  SD  57117-5524.    If  your  written  notice  is  not  postmarked 
within 45 days from the date we mail your first Card to you, your right to opt out will 
terminate, and you agree that the terms of this Provision will apply. Your decision to 
opt out of this Provision will not affect your other rights or responsibilities under this 
Credit Card Contract.  
If  we  later  amend  this  Provision,  we  will  let  you  know  if  you  can  opt  out  of  that 
amendment and, if so, how you can do so.     
Parties and Matters Subject to Arbitration: For purposes of this Provision, “we” and 
“us” include our employees, parent companies, subsidiaries, affiliates, beneficiaries, 
agents and assigns and other persons and entities you assert a Claim against in 
connection with a Claim you assert against us. For purposes of this Provision, “Claim” 
means any claim, dispute or controversy by either you or us, arising out of or relating 
in  any  way  to  this  Credit  Card  Contract,  your  Credit Account,  any  transaction  on 
your Credit Account and our relationship. “Claim” also refers to any interaction or 
communication between you and us that occurred prior to or concurrent with entering 
into  this  Credit  Card  Contract,  including  those  now  in  existence,  regardless  of 
present knowledge. “Claim” shall refer to claims of every kind and nature, including, 
but not limited to, initial claims, counterclaims, cross-claims and third-party claims. 
All Claims are subject to arbitration, regardless of legal theory and remedy sought, 
including,  but  not  limited  to,  claims  based  in  contract,  tort  (including  negligence, 
intentional  tort,  fraud  and  fraud  in  the  inducement),  agency,  statutory  law  (federal 
and state), administrative regulations or any other source of law (including equity). 
Notwithstanding  the  foregoing,  the  word  “Claim”  does  not  include  any  dispute  or 
controversy  about  the  validity,  enforceability,  coverage  or  scope  of  this Arbitration 
Provision or any part thereof; all such disputes or controversies are for a court and 
not an arbitrator to decide. However, any dispute or controversy that concerns the 
validity or enforceability of the Credit Card Contract as a whole is for the arbitrator, 
not a court, to decide.
Agreement to Arbitrate: Any Claim shall be resolved and settled exclusively and 
finally  by  binding  arbitration,  in  accordance  with  this  Provision.  Binding  arbitration 
shall not be required, however, for collection actions we bring in court if you default 

on your Credit Account as set forth in the Credit Card Contract. Furthermore, both 
you and we retain the right to pursue in a small claims court (or your state’s equivalent 
court) any Claim that is within that court’s jurisdiction, so long as the matter remains in 
such court and advances only on an individual (non-class, non-representative) basis. 
For any Claims covered by this Provision, a party who asserted a Claim in a lawsuit 
in court may elect arbitration with respect to any Claim subsequently asserted in that 
or any related or unrelated lawsuit by any other party.
Class Action Waiver: If a Claim is arbitrated, neither you nor we will have the right: (a) 
to participate in a class action, private attorney general action or other representative 
action in court or in arbitration, either as a class representative or class member; 
or (b) to join or consolidate Claims with Claims of any other persons. An award in 
arbitration shall determine the rights and obligations of the named parties only, and 
only with respect to the Claim(s) in arbitration, and shall not (i) determine the rights, 
obligations, or interests of anyone other than a named party, or resolve any Claim of 
anyone other than a named party; nor (ii) make an award for the benefit of, or against, 
anyone other than a named party.  No arbitration administrator or arbitrator shall have 
the power or authority to waive, modify, or fail to enforce this section, and any attempt 
to do so, whether by rule, policy, arbitration decision or otherwise, shall be invalid 
and unenforceable.  Any challenge to the validity of this Class Action Waiver shall be 
determined exclusively by a court and not by the administrator or any arbitrator. Thus, 
you agree that   UNDER THIS ARBITRATION PROVISION THERE IS NO RIGHT OR 
AUTHORITY FOR ANY CLAIMS TO BE LITIGATED IN COURT OR ARBITRATED 
ON A CLASS BASIS. Arbitration will only be conducted on an individual Claim basis 
and there is no right or authority to consolidate or join any of your Claims with any 
other  Claims.  YOU AGREE  THAT  YOU ARE  VOLUNTARILY AND  KNOWINGLY 
WAIVING ANY RIGHT TO PARTICIPATE AS A REPRESENTATIVE OR MEMBER 
OF ANY  CLASS  OF  CLAIMANTS  PERTAINING  TO ANY  CLAIM  SUBJECT  TO 
ARBITRATION UNDER THIS PROVISION.
Voluntary Waiver of the Right to a Jury Trial: As a result of this Provision, neither 
you nor we have the right to litigate any Claim in court or the right to a jury trial on any 
Claim, except as provided above. YOU AGREE THAT YOU ARE VOLUNTARILY 
AND KNOWINGLY WAIVING ANY RIGHT YOU MAY HAVE TO GO TO COURT OR 
TO HAVE A JURY TRIAL.
Governing  Law:  This  agreement  to  arbitrate  is  made  pursuant  to  a  transaction 
involving interstate commerce and shall be governed by the Federal Arbitration Act, 
9 U.S.C. §§ 1-16, as it may be amended. If for any reason the Federal Arbitration 
Act does not apply, the substantive law of the State of South Dakota shall govern 
this Provision.
Arbitration Location and Procedure:  Any arbitration hearing at which you wish to 
appear will take place at a location within the federal judicial district that includes your 
billing address at the time the Claim is filed. The party bringing the Claim may file its 
Claim at the American Arbitration Association (“AAA”), or an arbitration organization 
mutually  agreed  upon  by  the  parties. The  arbitration  organization  that  is  selected 
will administer the arbitration pursuant to its procedures in effect at the time of filing, 
subject to this Provision. If you do not agree to file your claim with AAA, and the 
parties cannot agree on an alternative arbitration organization, an arbitrator will be 
appointed by a court pursuant to the Federal Arbitration Act. In the event of a conflict 
or inconsistency between the respective organization’s rules and this Provision or the 
Credit Card Contract, this Provision shall govern. The arbitration will be conducted 
before  a  single  arbitrator,  whose  authority  is  limited  solely  to  individual  Claims 
between you and us. The arbitration will not be consolidated with any other arbitration 
proceeding. Any decision rendered in such arbitration proceeding will be final and 
binding on the parties, except for any appeal rights under the FAA, and judgment 
may  be  entered  in  a  court  of  competent  jurisdiction. The  rules  and  forms  of AAA 
may be obtained as follows: American Arbitration Association, (1-800-778-7879), 120 
Broadway, Floor 21, New York, N.Y. 10271, website at www.adr.org.
Arbitrator’s  Authority:  The  arbitrator  shall  apply  the  applicable  substantive  law, 
consistent with the Federal Arbitration Act; shall apply statutes of limitation; and shall 
honor claims of privilege recognized at law. In conducting the arbitration proceeding, 
the arbitrator shall not apply any federal or state rules of civil procedure or evidence. 
THE  RULES  AND  PROCEDURES  OF  THE  AAA  OR  OTHER  ARBITRATION 
ORGANIZATION WILL GOVERN THE RIGHT TO ENGAGE IN PRE-ARBITRATION 
DISCOVERY. Either party may, however, request to expand the scope of discovery. If 
a request is made, within 15 days of the requesting party’s notice, the objecting party 

may submit objections to the arbitrator with a copy of the objections provided to the 
party requesting expansion. The grant or denial of a party’s request will be in the sole 
discretion of the arbitrator, who shall notify the parties of the final decision within 20 
days of the objecting party’s submission.
The Arbitrator’s Award: The arbitrator may award any damages or other relief or 
remedies that would apply under applicable law to an individual action brought in 
court,  including,  without  limitation,  punitive  damages  (which  shall  be  governed  by 
the Constitutional standards employed by the courts), attorneys’ fees and costs and 
injunctive, equitable and declaratory relief (but only in favor of the individual party 
seeking relief and only to the extent necessary to provide relief warranted by that 
party’s  individual  claim).   At  the  timely  request  of  either  party,  the  arbitrator  shall 
write a brief explanation of the grounds for the decision. Judgment upon the award 
rendered by the arbitrator may be entered in any court having jurisdiction thereof.  No 
arbitration award between you and us will have any impact on any dispute involving 
anyone who is not a party to the arbitration, nor will an arbitration award between us 
and any other person have any impact to an arbitration between you and us.  
Expenses:  Regardless  of  who  demands  arbitration,  we  will  pay  all  expenses 
of  arbitration,  including  the  filing,  administrative,  hearing  and  arbitrator’s  fees 
(“Arbitration Fees”), to the extent that the Arbitration Fees exceed the amounts you 
would be required to pay for filing a lawsuit in state or federal court, whichever is 
less.    If  you  have  already  paid  a  court  filing  fee,  you  will  not  be  required  to  pay 
it again. Throughout the arbitration, each party shall bear his or her own attorney 
fees and expenses, such as witness and expert witness fees. If you prevail in the 
arbitration of any Claim against us, we will reimburse you for any fees you paid to 
the arbitration organization in connection with the arbitration. The arbitrator will have 
the  authority  to  award  fees  and  costs  of  attorneys,  witnesses  and  experts  to  the 
extent permitted by this Credit Card Contract, the administrator’s rules or applicable 
law. With respect to Claim(s) asserted by you in an individual arbitration, we will pay 
your reasonable attorney, witness and expert fees and costs if and to the extent you 
prevail, if applicable law requires us to or if we must bear such fees and costs in order 
for this Arbitration Provision to be enforced.
Binding Effect and Survival: You and we agree that, except as specifically provided 
for above, the arbitrator’s decision will be final and binding on all parties subject to this 
Provision. This Provision is binding upon you, us, and the heirs, successors, assigns 
and related third parties of you and us. This Provision shall survive termination of your 
account, whether it be through voluntary payment of the debt in full by you, a legal 
proceeding initiated by us to collect a debt that you owe, a bankruptcy by you or a 
sale of your Credit Account by us.
Severability: If any part of this Provision is deemed or found to be unenforceable for 
any reason, the remainder shall be enforceable, except as follows:

A. 

The parties to this Provision acknowledge that the provision titled “Class 
Action Waiver” is      material and essential to the arbitration of any disputes between 
the parties and is non-severable from this Provision. If the Class Action Waiver is 
limited, voided or found unenforceable, then this Provision (except for this sentence) 
shall be null and void with respect to such proceeding, subject to the right to appeal 
the limitation or invalidation of the Class Action Waiver. The parties acknowledge and 
agree that under no circumstances will a class action be arbitrated.

B. 

If  a  Claim  is  brought  seeking  public  injunctive  relief  and  a  court 
determines that the restrictions in the Class Action Waiver and/or elsewhere in this 
Provision prohibiting the arbitrator from awarding relief on behalf of third parties are 
unenforceable  with  respect  to  such  Claim  (and  that  determination  becomes  final 
after  all  appeals  have  been  exhausted),  the  Claim  for  public  injunctive  relief  will 
be  determined  in  court  and  any  individual  Claims  seeking  monetary  relief  will  be 
arbitrated.  In such a case the parties will request that the court stay the Claim for 
public  injunctive  relief  until  the  arbitration  award  pertaining  to  individual  relief  has 
been entered in court.  In no event will a Claim for public injunctive relief be arbitrated.

M-128002 

SEC 

03/19

First PREMIER Bank 
CREDIT CARD AND DEPOSIT ACCOUNT CONTRACT  
AND ACCOUNT OPENING DISCLOSURES (cont’d)
This  Contract  explains  the  terms  and  conditions  of  your  Credit  Account  with  us, 
including  important  provisions  relating  to  arbitration  and  litigation.  For  additional 
important  information  on  fees  and  INTEREST  CHARGES  and  other  contract 
provisions  that  apply  to  your  Credit  Account,  please  review  the  Account 
Opening Disclosures printed on the card carrier containing your Card. Be sure 
to retain all Contract documents for future reference.

YOUR CONTRACT WITH US
Your  Mastercard®  or  Visa®  brand  Credit Account  is  governed  by  the  terms  and 
conditions in this Contract and the Account Opening Disclosures printed on the card 
carrier containing your Card (“Contract”).
Applicable Law: No matter where you live, our Contract with you and the terms of 
your Credit Account will be governed by the laws of the State of South Dakota and 
applicable federal law.
Effective Date: Unless you are a resident of the State of New York, this Contract is 
effective upon the earlier of (1) the first Purchase made or Cash Advance taken on 
your Credit Account, and (2) the expiration of 30 days from the date we issue the 
Card to you if you do not provide us written notice of your desire to cancel within this 
30 days. If you are a resident of the State of New York, this Contract is not effective 
until the earlier of (1) the first Purchase made or Cash Advance taken on your Credit 
Account, and (2) the date you move from the State of New York, unless the date you 
move from the State of New York is less than 30 days from the date we issue a Card 
to you, in which case this Contract will be effective on the date that is 30 days from the 
date we issue a Card to you (and not the date you move from the State of New York) 
if you do not provide us written notice of your desire to cancel within this 30 days. In 
all cases, if any fees are required to be paid prior to opening your Credit Account, this 
Contract will not be effective and your Credit Account will not be opened until such 
fees are paid in full. You are not obligated to pay any fees or INTEREST CHARGES 
(other than any fees required to be paid prior to opening your Credit Account) until 
this Contract is effective.

DEFINITIONS USED IN THIS CONTRACT
In  this  Contract,  “we”,  “us”  and  “our”  each  refer  to  First  PREMIER  Bank  (the 
“Bank”).
“Authorized User” means any person authorized by you to use the Card or Credit 
Account.
“Billing Cycle” begins on the day after the Statement Closing Date of the previous 
Statement and includes the Statement Closing Date of the current Statement.
“Card” means all the plastic credit cards we issue to you or any other person who is 
authorized to use the Credit Account. In the event we issue other devices by which 
you can access your Credit Account, those devices will also be “Cards” for purposes 
of this Contract.
“Closing Date” means the last day of any Billing Cycle.
“Credit  Account”  means  the  credit  card  account  that  we  open  for  you  and  the 
relationship  that  is  established  between  you  and  us  by  this  Contract.  This  Credit 
Account  is  used  to  record  transaction  activity  made  by  you  when  you  access  or 
otherwise utilize the line of credit we extend to you when you use your Card.
“New Balance” means the outstanding balance of your Credit Account at the end 
of any Billing Cycle. The New Balance is the sum of the Previous Balance (defined 
as the New Balance shown on your last Statement) less payments and credits, plus 
new Cash Advances and Purchases and our charges posted during the Billing Cycle.
“Payment Due Date” means the date we must receive your payment, which is not 
less than 27 days from the Closing Date.
“Proper  Form”  means  that  a  payment  sent  by  mail  or  courier  follows  these 
guidelines:

•	 Payments  must  be  sent  to  the  address  on  the  payment  coupon  of  your 

Statement.

•	 Payments  must  be  made  by  check  or  other  negotiable  instrument  in  U.S. 

dollars payable to First PREMIER Bank.

•	 All checks or negotiable instruments must be drawn on a U.S. bank or at a 

U.S. branch of a foreign bank.

•	 Payments must not be in the form of cash or third-party checks. 
•	 Your payment coupon must be included with your payment. If your payment 
coupon  is  not  included,  your  name  and  account  number  must  be  printed 
legibly on your check or negotiable instrument.

“Related  Credit  Account(s)”  means  any  Credit  Accounts  established  using  the 
same Social Security Number.
“Statement” is a summary of your Credit Account activity provided to you at the end 
of each Billing Cycle.
“Total Minimum Amount Due” means the total minimum amount we request that 
you  pay  each  month  as  indicated  on  your  Statement.  This  amount  includes  the 
Minimum Payment, any Past Due Amount and any Amount Over Limit Due, which is 
the amount by which the New Balance exceeds your Credit Limit. (See the Minimum 
Payment provisions on the Account Opening Disclosures printed on the card carrier 
containing your Card for more information on how the “Total Minimum Amount Due” 
is calculated.)
“You” and “your” mean each and every person who is authorized to use the Credit 
Account, including Authorized Users, joint account holders and other persons you 
authorize to use the Card. 
Other  important  words  used  in  this  Contract  begin  with  capital  letters.  They  are 
defined throughout this Contract.

USING YOUR CARD

Sign Your Card: Be sure to sign your Card before you use it.
If You Do Not Want the Card: If you do not want the Card and Credit Account, you 
must contact us by telephone or in writing asking us to close your Credit Account.
Do Not Give Your Card to Others: Cards may not be given to anyone else to use. 
Other people who want a Credit Account should apply separately.
Your Responsibility for Authorized Users: If another person is given access to 
your  Credit Account  with  your  express  or  implied  permission,  notwithstanding  the 
provision  above,  that  person  is  an Authorized  User,  even  if  we  did  not  issue  an 
additional  Card  in  the Authorized  User’s  name. At  your  request,  and  if  we  agree, 
we may issue an additional Card in the name of an Authorized User with your Credit 
Account number.
You  will  be  responsible  for  all  charges,  Cash  Advances,  INTEREST  CHARGES, 
Purchases and fees incurred by any Authorized User. We are not required to try to 
obtain payment from any Authorized User before requiring payment from you. 
If you wish to remove an Authorized User from your Credit Account you must contact 
us either by telephone or in writing. You will still be responsible for payment of all 
Purchases, Cash Advances, INTEREST CHARGES and fees incurred or obtained 
by the Authorized User. We may close your existing Credit Account and issue you a 
new Card and account number. You and each Authorized User agree that we may 
report account information to Consumer Reporting Agencies in the names of both you 
and the Authorized User.
Lost  or  Stolen  Cards:  To  protect  your  rights,  you  must  notify  us  immediately  at 
1-800-987-5521 if your Card is lost or stolen or if you suspect that it has been used or 
may be used without your permission. If your Card is reported as lost or stolen or you 
are claiming unauthorized use of your Credit Account or Card, we may require you to 
file one or more reports with the appropriate law enforcement agencies and us prior 
to our removal of possible unauthorized charges made against your Credit Account. 
You will not be liable for unauthorized use of your Card. Certain exceptions apply. 
Refusal to Accept Your Card: We are not responsible if any person or merchant 
does not accept your Card, or if an ATM or other device fails to properly operate. All 
transactions, even when you get a receipt, are subject to our final verification.
Cards  Are  Our  Property:  You  agree  to  return  each  Card  issued  on  your  Credit 
Account to us upon our demand.

USING YOUR CREDIT ACCOUNT
Your  Promise  To  Pay:  You  agree  to  pay  us  for  all  charges,  Cash  Advances, 
INTEREST CHARGES, Purchases and fees incurred on your Credit Account by you, 
or by any Authorized User, as well as any other fees imposed by us, as explained 
in this Contract. If more than one person requests or accepts the Credit Account, 
each and every person individually and jointly are responsible for payment until the 
account is paid in full.

Joint Account Holders: If this is a joint Credit Account, each person who signed the 
application: (1) may obtain Purchases and Cash Advances not to exceed the total 
credit limit; (2) will be responsible for paying all amounts owed; and (3) can close 
the Credit Account.
Accessing Your Credit Line: You can use the Card and your Credit Account to make 
Purchases and obtain Cash Advances. Upon your request, you may be assigned a 
Personal Identification Number (PIN). If a PIN is assigned to you, you can obtain a 
Cash Advance at any authorized ATM by using the Card and PIN.
Understanding Your Credit Limit: Your “Credit Limit” is the maximum amount of 
credit we have approved for your Credit Account. The amount of your Credit Limit 
is printed on the card carrier containing your Card and on your Statements. Your 
balance  may  not  exceed  your  Credit  Limit  at  any  time. At  our  sole  discretion,  we 
may  honor  Purchases  or  Cash  Advances  in  excess  of  your  Credit  Limit  without 
raising your Credit Limit. If we do, we may require you to pay us any amount over 
your Credit Limit immediately. Decisions on Credit Limit increases may be based on 
your performance under this Credit Account and other Related Credit Accounts you 
have with us and other credit criteria. If we have previously allowed your balance to 
exceed your Credit Limit, it does not mean that we will permit your balance to exceed 
your Credit Limit again. We reserve the right to approve or deny authorizations or 
transactions from any merchant at our sole discretion.
Obtaining Cash Advances: You may take Cash Advances on your Credit Account 
in any of the following ways: By presenting the Card to us or any other participating 
Mastercard® or Visa® financial institution to obtain cash, by using the Card at an 
authorized merchant, other non-bank entity, or an Automated Teller Machine (ATM) 
or other device to obtain cash or cash equivalent, or to make a transfer from your 
Credit Account  to  any  other  deposit  or  loan  account.  Even  if  you  use  your  Credit 
Account to obtain cash from a non-bank entity, the transaction will be described as 
a Bank Cash Advance.
You may not take Cash Advances in excess of $500.00 per day. The minimum Cash 
Advance per transaction is $20.00. For Credit Accounts opened on or after June 1, 
2003, your initial Cash Advance limit will be 10% of your assigned Credit Limit. Once 
your Credit Account has been open and active for a minimum of 90 days, has two 
consecutive months of current payment history, is not currently delinquent and no 
payments have been returned for the past 60 days, your Cash Advance availability 
may be increased to 50% of the assigned Credit Limit. For example, if your Credit 
Limit is $250.00, your beginning Cash Advance limit will be $25.00 and may increase 
to $125.00 once the criteria above are met.

RECEIVING STATEMENTS, OTHER INFORMATION AND 
COMMUNICATIONS FROM US
Where We Send Statements: We will send Statements and any other notices to 
you at the address shown in our files. If this is a joint Credit Account, we can send 
Statements and notices to either of you. You agree to notify us promptly of any change 
in your address. We may accept address changes or corrections from the United 
States Postal Service. We may also mail Statements and other communications to 
you at any address we determine to be an address at which you can receive mail. 
If you elect to receive Statements and other communications electronically, we may 
send those Statements and communications as directed by you.
When You Receive Your Statements: We will send you a Statement at the end of 
each monthly Billing Cycle in which your Credit Account has a debit or credit balance 
of more than $1.00, if an INTEREST CHARGE has been imposed or if other account 
activity has occurred. Your Statements will arrive around the same time each month, 
however we reserve the right to change the date of your Billing Cycle at any time.
Understanding Your  Statement:  The  Statements  we  send  to  you  will  reflect  the 
activity and our INTEREST CHARGES and other charges, costs and fees on your 
Credit Account  during  the  Billing  Cycle.  They  will  also  show  your  Total  Minimum 
Amount Due and Payment Due Date, which is the date by which we must receive 
payment. The information contained on the Statement will be deemed to be correct 
unless you advise us in writing of any error within 60 days of the date on which we 
send your Statement. If there are more than one of you living at different addresses, 
we will send the Statements only to the person named as the “Applicant” in your 
application.
Consent  to  calls  and  messages  using  autodialer,  prerecorded  message  and 
artificial voice:  You agree and expressly consent that we and our agents, affiliates, 
contractors, subcontractors, and assignees may call or contact you at any cellular, 

mobile, home, work, or other telephone number, electronic mail address, or other 
digital  or  electronic  communication  terminal,  link,  point  or  address  of  any  kind 
whatsoever that (a) you provide or use to contact us, (b) we obtain from a third party 
such as an employer, friend, family member, another creditor, or person with whom 
you have done business, or (c) we obtain through any legal means, including without 
limitation, a caller identification system that captures your number.  You expressly 
consent to receiving calls, text messages and other communications from us, our 
agents,  affiliates,  contractors,  subcontractors,  and  assignees  on  any  number  that 
is assigned to a cellular telephone service, wired telephone service, paging service, 
facsimile machine, specialized mobile radio service, radio common carrier service, 
internet protocol service, or other electronic, digital or analog service that is placed 
through  or  utilizes  an  automatic  telephone  dialing  system,  artificial  voice  or  pre-
recorded message, or any other technology, even if you incur a cost when we contact 
you.  You accept responsibility for all costs you incur when contacted through any of 
these means.
Indemnification: You agree to indemnify us for all damages, costs and expenses, 
including reasonable attorney fees, we incur when we attempt to contact you at any 
third party’s telephone number that you provide to us, including any number for which 
you fail to notify us is no longer associated with you as the subscriber. 
E-mail:  By  providing  us  with  your  e-mail  address,  you  consent  to  receive 
correspondence electronically from us and our affiliates and service providers. You 
agree that we may communicate with you by e-mail for any lawful reason.
Other Communication Devices: If you provide us with any other form of electronic 
communication mechanism, you agree that we may communicate with you by that 
mechanism for any lawful reason.

ABOUT YOUR PAYMENTS
Amount of Payment: You must make Minimum Payments on your Credit Account. 
Refer to the Minimum Payment provisions in the Account Opening Disclosures printed 
on  the  card  carrier  containing  your  Card  for  more  detailed  information.  Payments 
made in any Billing Cycle that are greater than the Total Minimum Amount Due will 
not affect your obligation to make the next monthly Minimum Payment. Each month 
your Statement shows a New Balance you must pay the Total Minimum Amount Due. 
Generally, credits to your Credit Account, such as those generated by merchants, 
are not treated as payments on your Credit Account and will not reduce your Total 
Minimum Amount Due. You have until the Payment Due Date shown on the front of 
your Statement, which is not less than 27 days from the Closing Date, to pay the Total 
Minimum Amount Due.
Applying Your Payments:   We may apply your payment to whichever balances 
we choose to the extent it does not exceed the Total Minimum Amount Due shown 
on your Statement.  The amount of your payment in excess of the Total Minimum 
Amount Due will be applied to balances subject to the highest APR prior to balances 
subject to lower APRs.  We may apply your payment to principal amounts, INTEREST 
CHARGES, fees and other charges in any order we choose, and we may change the 
order of application of payments from time to time at our discretion.
Availability of Credit: Available credit created as a result of payments posted to your 
Credit Account may not be available for up to 20 days, or even longer if circumstances 
warrant  an  additional  hold,  or  if  we  deem  ourselves  at  risk  for  any  reason.  Your 
available credit may be limited, from time to time, if you provide your Credit Account 
number  or  Card  to  a  merchant  that  processes  advance  authorizations,  such  as 
hotels, motels and car rental. Such an authorization may limit your ability to make 
Purchases and take Cash Advances on your Credit Account until the authorization is 
canceled by the merchant and your available credit is released.
Electronic Check Presentment: When you send us a personal check, you authorize 
us to either use information from your check to make a one-time electronic transfer 
from your account, or to process the payment as a check transaction. If your check 
is processed electronically, your canceled check will not be returned to you by your 
financial institution. We will retain an image of your electronically processed check(s) 
as required by law. If requested prior to the time we are allowed by law to destroy 
electronically processed checks, we will provide you with a copy of your electronically 
processed  check(s)  upon  your  request.  Funds  may  be  withdrawn  from  your  bank 
account  as  soon  as  the  day  your  payment  is  received.  We  agree  to  accept  your 
checking account statement as proof of payment. The description on your checking 
account statement will read: PREMIER CR CARD CHECK-PAYMT, serial number of 
the check, amount of the payment and date of the transaction. If you choose to opt 

out of electronic check presentment, please call our Customer Service Department 
at 1-800-987-5521.
Late Payments: We may accept late payments, partial payments or checks or other 
payment instruments marked to impose terms or conditions of acceptance such as 
“paid in full” without waiving any of our rights under this Contract, and no attempt 
by you to impose any term or condition of acceptance will be effective against us.  
Satisfaction of a debt for less than the full amount due or imposition of any other 
term or condition on us requires a written agreement, signed by an authorized Bank 
representative.

DEFAULT PROVISIONS
Events of Default: You will be in default of this Contract if any of the following occur 
on this or any Related Credit Account:

•	 You do not pay at least the Total Minimum Amount Due on your Credit Account 

on or before the Payment Due Date.
•	 You die or become legally incompetent. 
•	 You become insolvent or bankrupt. 
•	 You exceed or attempt to exceed your Credit Limit.
•	 You provide us with or have provided us with false or misleading information or 

signatures at any time. 

•	 You fail to comply with this Contract.
•	 You fail to make any payment or perform any promise in any agreement or 

obligation you have with us. 

•	 Any  judgment,  lien,  attachment  or  execution  is  issued  against  you  or  your 

property. 

•	 You request an excessive number of replacement Cards.
•	 We  reasonably  believe  that  you  will  not  pay  amounts  owed  to  us  for  any 

reason.

If You Are In Default: Upon your default of this Contract, we will have all remedies 
provided by law including, without limitation, and without prior notice or demand, the 
right to:

•	 Deny use of your Credit Account.
•	 Close or refuse to renew your Credit Account.
•	 Demand the return of your Card(s).
•	 Declare your entire balance immediately due and payable.
•	
Initiate collection activity.
•	 Not replace your Card(s).

Collection  Costs:  To  the  extent  permitted  by  law,  you  must  pay  all  court  and 
collection costs, including reasonable attorneys’ fees, the costs of placing your Credit 
Account in the Warning Bulletin and the costs of confiscating your Card, that we incur 
as a result of your default.
CLOSING YOUR CREDIT ACCOUNT
We May Suspend or Close Your Credit Account: We may suspend your Credit 
Account privileges or permanently cancel and close your Credit Account at any time, 
for any reason.
You  May  Close  Your  Credit  Account:  You  may  cancel  your  Credit  Account  at 
any time by notifying us by telephone or in writing. Even after your Credit Account 
is closed, you remain responsible for paying any amounts you owe on the Credit 
Account according to the terms of this Contract. If this is a joint Credit Account, either 
of you may request that the Credit Account be closed and we will honor that request. 
If your account is billed a Monthly Fee, refer to the Account Opening Disclosures 
included on the credit card carrier for information about the billing of the fee when the 
account is closed. If your account is billed an Annual Fee or Monthly Fee, refer to the 
back of your monthly Statement for information on how to avoid the fees. 
Non Use Inactivity Closure: If you have never made a payment or used your Credit 
Account for a Purchase or Cash Advance, your Credit Account will be automatically 
closed, and all fees posted to your Credit Account will be reversed, when your Credit 
Account becomes 50 days delinquent (75 days from the initial Statement Closing 
Date if you are a resident of the State of New York).

REFUND DISCLOSURE
Initial  Fee  Refunds:  The  following  describes  our  policy  concerning  the  refund  of 
initial fees (those fees that are billed on your first statement):

When we will provide a full refund. We will refund the initial fees if you have 
not made a Purchase or obtained a Cash Advance and either of the following 
are true:

• Your account is closed within 11 days following the payment due date 

shown on your first billing statement; or

• Your account is closed before you pay anything after receiving a billing 
statement.

When we will provide a partial refund. If your account is closed more than 11 
days after the payment due date on your first billing statement, we will refund 
the unpaid amount of the outstanding fees even if you have made a payment 
after receiving a billing statement as long as you have not made a Purchase or 
obtained a Cash Advance. However, we will not refund any amount you have 
previously paid, including any other fees billed to your account.
When we will not provide a refund. We have no obligation to refund fees or 
interest after you make a Purchase or obtain a Cash Advance following receipt 
of these disclosures.

Credit Limit Increase Fee Refunds: We will refund the Credit Limit Increase Fee if 
you reject the credit limit increase within 30 days after the date of the billing statement 
on which the fee is billed. This will result in a reversal of the credit limit increase.

OTHER TERMS AND CONDITIONS
Required  Deposit:  We  require  your  Credit  Account  to  be  secured  by  a  deposit 
account  which  you  must  maintain  at  First  PREMIER  Bank.  Additional  terms  and 
conditions governing the deposit account are explained elsewhere in this Contract. 
Severability: If any provision of this Contract is invalid or unenforceable, it shall not 
affect the validity or enforceability of any other provision of this Contract. 
Changing  This  Contract:  We  may  change  this  Contract  from  time  to  time.  For 
example, we may change your Credit Account number or the Minimum Payment, add 
new INTEREST CHARGES or fees, change the ANNUAL PERCENTAGE RATE or 
change  the  method  of  computing  the  balance  upon  which  we  impose  INTEREST 
CHARGES. We may also make other changes. We will notify you in writing of any 
change if required by law. Contract changes will apply to amounts you owe at the 
time the change is effective and to new transactions on your Credit Account, unless 
otherwise required by law.
Information Sharing: The following describes your agreement with us with respect 
to information sharing. By requesting, obtaining or using a Credit Account from us 
you agree that we may release information in our records regarding you and your 
Credit Account:

•	 To comply with any properly served subpoena or similar request issued by a 

state or federal agency or court.

•	 To  share  your  credit  performance  with  Consumer  Reporting Agencies  and 
other creditors who we reasonably believe are or may be doing business with 
you on your Credit Account. 

•	 To  provide  information  on  your  Credit  Account  to  any  third  party  who  we 
believe is conducting an inquiry in accordance with the Federal Fair Credit 
Reporting Act.

•	 To share information with our employees, agents or representatives performing 

work for us in connection with your Credit Account.

•	 To communicate information as to our transactions or experiences with you 
to persons or entities related by common ownership or affiliated by corporate 
control or with any third party (including non-affiliates).

We may also share information such as: (1) information other than our own 
transactions with you with persons or entities related to the Bank by common 
ownership  or  corporate  control;  or  (2)  information  on  your  Credit  Account 
with certain companies to provide or offer you selected products, services or 
cardholder benefits. You may direct us not to share one or both of these. If this is 
your request call 1-800-987-5521 or notify us in writing at First PREMIER Bank, P.O. 
Box 5528, Sioux Falls, SD 57117-5528. Be sure to include your name, address and 
Credit Account number. You may receive a copy of our information on your Credit 
Account by writing or calling us at the address or telephone number listed above. 
By requesting or obtaining a Credit Account, you authorize us to check your credit 
history. You authorize your employer, bank and any other references listed to release 
and/or verify information to us and our affiliates in order to determine your eligibility 
for the Credit Account and any renewal or future extension of credit. If you ask, you 
will be told whether or not consumer reports on you were requested and the names 
of the Consumer Reporting Agencies, with their addresses, that provided the reports. 
If you designate an Authorized User to use your Card, you understand that account 
information may also be reported to Consumer Reporting Agencies in the Authorized 

User’s name.
No Waiver: Even if we do not exercise any right we may have against you, we do not 
intend to waive that right. We can exercise it against you in the future.
Binding Effect Upon Death or Incompetency: If we pay a merchant for a Purchase 
or  post  a  Cash Advance  to  your  Credit Account  before  we  receive  actual  written 
notice of your death or incompetence, or if we pay a merchant for a Purchase made 
by you or post a Cash Advance taken by you prior to your death or incompetence, 
that transaction will be a valid and binding Credit Account obligation upon you, your 
estate and your personal representatives.
Our Liability To You: We have no liability to you, other than as placed on us by law. 
We will meet our duty to care for your Credit Account(s) under reasonable banking 
procedures. Our mere clerical error or honest mistake will not be considered a failure 
to perform any of our obligations.
Transactions  in  Foreign  Currencies:  If  you  make  a  transaction  in  a  foreign 
currency, it will be converted into U.S. dollars, and you agree to accept the converted 
amount.  Visa  USA,  Inc.  or  Mastercard  International,  Inc.  will  use  its  currency 
conversion  procedures  in  effect  when  processing  the  transaction.  The  currency 
conversion rate will be a rate selected by Visa or Mastercard, as applicable, from 
the range of rates available in wholesale currency markets for the applicable central 
processing date, which rate may vary from the rate Visa or Mastercard itself receives, 
or the government-mandated rate in effect for the applicable central processing date, 
in  each  instance,  plus  a  foreign  currency  transaction  fee  in  the  amount  disclosed 
on  your Account  Opening  Disclosures  printed  on  the  card  carrier  containing  your 
Card. This fee will be paid to us and applied to all transactions posted to your Credit 
Account in a foreign currency, including all Purchase transactions, Cash Advance 
transactions,  ATM  transactions  and  returns  and  adjustments  (e.g.,  for  returned 
merchandise). The currency conversion rate used on the processing date may be 
different than the rate that was in effect on the date you conducted the transaction. 
We do not set the currency conversion rate, and we do not receive any portion of 
it. We do, however, receive a foreign currency transaction fee as disclosed on your 
Account Opening Disclosures printed on the card carrier containing your card.
Prohibition on Gambling and Illegal Transactions: Your Card and Credit Account 
may  not  be  used  in  connection  with  any  gambling  transaction  (whether  legal  or 
illegal). Also, your Card and Credit Account may be used only for valid and lawful 
purposes. If you use, or allow someone else to use your Card or Credit Account for 
any  unlawful  purpose  or  for  any  gambling  transaction,  you  will  be  responsible  for 
such use and may be required to reimburse us for all amounts or expenses we pay 
as a result of such use.
Call  Recording:  You  agree  and  consent  that  we  will  record  and  may  monitor 
any calls between you and us. This includes both calls to and originated by First 
PREMIER  Bank,  PREMIER  Bankcard,  LLC,  our  parent  corporation,  or  any  of  our 
affiliates, agents, independent contractors or service providers.

YOUR BILLING RIGHTS 
KEEP THIS DOCUMENT FOR FUTURE USE
This notice tells you about your rights and our responsibilities under the Fair 
Credit Billing Act.
What To Do If You Find A Mistake On Your Statement: If you think there is an error 
on your statement, write to us at:
     First PREMIER Bank
     P.O. Box 5524
     Sioux Falls, SD 57117-5524
(You may also contact us on the Web:  www.mypremiercreditcard.com.)
In your letter, give us the following information:
• Account information: Your name and Credit Account Number.
• Dollar amount: The dollar amount of the suspected error.
• Description of problem: If you think there is an error on your bill, describe what you 
believe is wrong and why you believe it is a mistake.
You must contact us:
• Within 60 days after the error appeared on your Statement.
• At least three business days before an automated payment is scheduled, if you want 
to stop payment on the amount you think is wrong.
You must notify us of any potential errors in writing (or electronically). You may call 
us, but if you do we are not required to investigate any potential errors and you may 
have to pay the amount in question.