PLATINUM REWARDS CREDIT CARD AGREEMENT 
Thank you for opening a Platinum Rewards credit card account (“Account”) with us.

1
Agreement

Agreement.  This  Credit  Card  Agreement  and  the  Credit  Card 
Account  Opening  Disclosures  (together,  “Agreement”)  describe 
the terms and conditions of the Account offered by The Golden 1 
Credit  Union  (“Golden  1”,  “we”,  “us”,  and  “our”).  In  this 
Agreement,  “you”  or  “your”  means  each  applicant  for  the 
Account. This Agreement is your contract with us.

Accepting this Agreement. You accept the terms and conditions 
of this Agreement by using or activating any credit card we issue 
to access your Account (“Card”). If you have a joint Account, each 
of you is bound by this Agreement. Please read this Agreement 
carefully before using your Card and keep a copy for your records. 
If you do not agree to these terms and conditions, DO NOT USE 
the Card and notify us immediately that you wish to cancel your 
Account. For your safety, if you have  received a Card to access 
the  Account,  destroy  it  when  you  notify  us  of  your  Account 
cancellation. You agree to follow the terms of this Agreement as 
long as your Account remains open or has a balance. 

Changes  to  this  Agreement.  We  may  change  the  terms  of  this 
Agreement  from  time  to  time  subject  to  applicable  law.  When 
required, we will give you advance written notice of the changes 
and  a  right  to  reject  them.  We  may  require  you  to  close  your 
Account or take other actions if you reject the changes. We may 
change or discontinue any benefit, reward, service or feature of 
your Account at any time for any reason.

SECURITY INTEREST. By using your Card, you acknowledge 
and  agree  that  you  have  voluntarily  granted  us  a  security 
interest  in  all  shares,  payment  on  shares,  dividends  on 
shares,  and  deposits  (excluding  Individual  Retirement 
Account  shares),  which  you  now  have  or  hereafter  may 
have at Golden 1. If your Account becomes delinquent, this 
security interest may be used without further notice to pay  
all or part of such delinquency. 

2 
Using Your Account

Your Card. Please sign the Card immediately after you receive it. 
The Card is valid during the dates provided on the front. We may 
replace your Card with another card at any time. You agree to take 
reasonable steps to prevent the unauthorized use of your Card and 
Account. Each Card issued on your Account is our property, and 
you agree to return it to us or destroy it upon our request. Use of 
your Card is subject to the terms of Visa U.S.A. Inc. regulations.

Uses  of  Your  Account/Card.  You  may  use  your  Account  for 
purchases,  balance  transfers,  and  cash  advances.  You  will  be 
able to use your Card to buy goods and services at any merchants 
accepting Visa credit cards. You may use your Card to obtain a cash 
advance at any Golden 1 branch or at a branch of any financial 
institution that accepts Visa credit cards. You may also use your 
Card together with your Personal Identification Number (“PIN”) 
to  obtain  cash  advances  from  any  Automated  Teller  Machine 
(“ATM”) displaying the Visa logo. For your protection, keep your 
PIN  safe  and  confidential  at  all  times.  Do  not  give  your  PIN  to 
anyone,  write  it  on  your  Card  or  keep  it  with  your  Card.  If  you 
lose your Card or believe that someone has gained unauthorized 
access to your PIN, you must contact us immediately. 

Credit Limit. Your credit limit is disclosed to you when you open 
your Account and on each monthly billing statement. Purchases 
will not be authorized if they exceed your available credit limit. 
Your Account balance may exceed your credit limit due to interest 
and/or fees that are imposed on your Account. You must pay the 
excess  amount  immediately.  You  are  responsible  for  the  total 
balances  at  all  times,  even  if  your  balance  exceeds  your  credit 
limit. We may change your credit limit at any time. If we accept 
a payment from you in excess of your outstanding balance, your 

available credit limit will not be increased by the amount of the 
overpayment, nor will we be required to authorize transactions for 
an amount in excess of your credit limit. 

Authorizations. We do not guarantee authorization of a transaction, 
either by us or by a third party, even if you have sufficient credit 
available. We are not responsible if anyone refuses to accept your 
Card for any reason. We reserve the right to decline any transaction 
for any reason, including default, suspected fraudulent or unlawful 
activity,  Internet  gambling,  or  any  indication  of  increased  risk 
related to a transaction or the Account. We are not responsible for 
any losses associated with a declined transaction. We also may 
limit the number of transactions that may be approved in one day. 
If we detect unusual or suspicious activity, we may suspend your 
credit privileges until we can verify the activity, or we may close 
the Account. 

Consumer Purposes. You may use your Account only for personal, 
family, or household purposes. You are not permitted to use your 
Account  for  business  or  commercial  purposes.  If  you  use  your 
Account for business purposes, this Agreement still applies and 
you  must  pay  us  for  the  transactions  incurred.  In  addition,  we 
may close your Account.

Impermissible Transactions. We prohibit the use of your Account 
for  any  transaction  that  is  unlawful  under  applicable  laws.  You 
must not use or try to use your Card and/or Account for Internet 
gambling or any transactions that are illegal or not permitted by 
us. Impermissible transactions include activities that abuse our 
products  and  services,  including,  without  limitation,  excessive 
cash-equivalent transactions or a pattern of payments in excess 

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of your outstanding balance, and any other activities deemed by 
us to be suspicious, fraudulent, dishonest or deceptive. If you use 
your Account for such transactions, this Agreement still applies 
and you must pay us for those transactions according to the terms 
of this Agreement. You may also have to reimburse the payment 
card  network  and  us  for  any  damages  and  expenses  resulting 
from  that  use.  If  we  have  reason  to  believe  that  your  Card  is 
used for unlawful or fraudulent activities, Internet gambling, or 
transactions deemed by us impermissible or likely to cause a loss 
to Golden 1, we may, at our option, restrict or suspend access to 
your Account or any of its features, or close your Account without 
prior notice.

Third Party or Mobile Devices. Smart phones, tablets, and other 
electronic  devices  allow  you  to  store  or  electronically  present 
your  Account  information,  and  engage  in  credit  transactions 
without presenting your Card (such as through a mobile wallet). 

Any purchases or transactions made through such third party or 
mobile devices are covered by this Agreement and subject to its 
terms  and  conditions.  We  do  not  control  third  party  or  mobile 
devices and cannot guarantee the performance of any such device 
or any third party. You agree to protect the security of the device 
the same as you would your Card. 

Transaction  Limits.  Transaction 
including,  without 
limitation,  on  cash  advances  at  an  ATM,  may  be  imposed  for 
security reasons by us or ATM owners. 

limits, 

Notice  Regarding  ATM  Fees  by  Others.  When  you  use  an  ATM 
not owned by us, you may be charged a fee by the ATM operator 
of  any  network  used  to  complete  the  transaction.  You  may  be 
charged a fee for a balance inquiry even if you do not complete 
a funds transfer. Any such fees must be displayed at the ATM or 
point of sale terminal location.

3 
Your Responsibilities

Promise to Pay. You promise to pay for all amounts due on your 
Account,  including  purchases,  balance  transfers,  and  cash 
advances made by you or any person authorized by you to use the 
Card, and any fees and interest charges on your Account. We may 
limit or close your Account, but the terms of this Agreement will 
apply until you repay us in full. 

Changes  to  Account  Information.  You  provided  certain  personal 
information  to  us  when  you  opened  your  Account.  You  agree  to 
promptly notify us of any changes to your personal information, 
including  your  name,  address,  email  address,  and  telephone 
number. You may notify us through Online Banking, write to us, 
call us at 1-877-465-3361, or complete the change of address 
notification section provided on the remittance coupon included 
with your monthly billing statement.

Joint Credit. If you have applied for a joint Account, you will be 
jointly and severally liable for any credit extended pursuant to this 
Agreement. If you close your joint Account, you will continue to 
be jointly and severally obligated to repay the outstanding balance 
of the Account under the terms of this Agreement.

Authorized Users. If you request, we may issue Cards that access 
your  Account  to  authorized  users.  Use  of  your  Account  by  an 
authorized  user  is  subject  to  the  terms  of  this  Agreement.  You 
understand  that  an  authorized  user  will  have  access  to  your 
Account  and  Account  information.  You  are  responsible  for  any 
use of your Account by an authorized user or anyone else that you 
permit  to  use  your  Account.  You  must  notify  us  if  you  want  an 
authorized user to stop using your Account. If an authorized user 
is removed from your Account, you will be mailed a new Card with 
a new number. 

4 
Payments and Fees

Billing  Statements.  You  will  receive  a  billing  statement  in  the  
mail  each  month  there  is  a  balance  on  your  Account.  You  may 
receive  your  billing  statements  electronically  by  enrolling  in 
Visa Online Statements by signing on to your online account at  
www.golden1.com. Your billing statement will provide instructions 
for making payments, including the amounts due and the due date 
for receiving your payment. If applicable, your billing statement 
will  show  your  minimum  payment  amount,  which  includes  any 
past due amounts. Your payment due date is typically the same 
day of the month every month. You may request a change to your 
monthly due date. 

Minimum  Monthly  Payments.  To  avoid  a  late  payment  fee,  you 
must pay us at least the minimum payment amount by the date 
and time provided in the billing statement. The monthly minimum 
payment will equal 2% of the balance on the date the billing cycle 
closes or $10.00, whichever is greater. If the balance is less than 
$10.00, your minimum payment will equal that amount. You also 
agree  to  pay  any  amount  which  is  past  due  or  over  your  credit 
limit. In addition to the minimum payment due, you may pay all 
or any part of the entire outstanding balance on your Account at 
any time. You can pay down balances faster by paying more than 
the minimum payment on your Account. 

Application  of  Payments.  We  will  apply  your  payments  first 
to  finance  charges,  then  to  late  fees  (if  any),  and  then  to  the 
principal  balance.  All  payments  in  excess  of  the  minimum 
monthly  payment  will  be  applied  first  to  the  balance  with  the 
highest interest rate, and then to each successive balance with 
the next highest interest rate, until the payment is exhausted. 

Method of Payment. You may pay by check using the remittance 
coupon  on  your  billing  statement,  by  automatic  payment  from 
your Golden 1 checking account, by automatic payment from an 
account  with  another  financial  institution,  or  online  by  signing 
in  to  your  account  at  www.golden1.com.  You  may  also  pay  in 
person at any Golden 1 branch. Payments received in person by 
an employee at a Golden 1 branch no later than close of business 
on any business day will be credited to your Account effective on 
that  day.  Payments  received  after  the  close  of  business  on  any 
business day will be credited on the next business day. We do not 
accept cash payments through the mail. All payments are subject 
to  verification  and  collection  by  Golden  1.  We  may  accept  and 
process  any  payments  marked  “paid  in  full”  without  losing  our 
rights. All payments must be in U.S. Dollars. 

As  long  as  you  make  your  payment  in  accordance  with  the 
instructions  in  your  billing  statement  by  the  date  and  time  it 

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is  due,  we  will  generally  credit  the  payment  to  your  Account 
as  of  the  day  it  is  received.  If  you  do  not  follow  our  payment 
instructions, we may not accept your payment or there may be a 
delay in crediting your Account. 

Liability  for  Payments.  If  your  Account  is  cancelled  or 
closed,  whether  by  you  or  us,  you  remain  obligated  to  pay  the 

outstanding  balance  plus  any  interest  charges,  fees  and  other 
charges  imposed  on  your  Account.  Any  time  your  payment 
is  returned  for  insufficient  funds,  we  may  place  a  temporary 
freeze  on  all  or  part  of  the  credit  available  to  you  under  this 
Agreement  until  your  payment  is  actually  collected  by  us. 

5 
Fees and Foreign Currency Conversion

Foreign  Exchange/Currency  Conversion.  Transactions  that  you 
incur  in  foreign  currencies  will  be  posted  to  your  Account  in 
U.S. Dollars. Foreign transactions are normally converted to U.S. 
Dollars by the payment card network processing the transaction, 
which may impose a fee for this service. Conversion may occur 
after the date of the transaction, and the conversion rate in effect 
on the processing date may differ from the rate in effect on the 

transaction date or posting date. You agree that the transaction 
amount  as  converted  by  the  payment  card  network  may  be 
charged to your Account, as well as any conversion charges which 
are imposed. You agree to accept the converted amount in U.S. 
Dollars. 

Fees. You agree to pay the following fees:

FEE

AMOUNT

ABOUT THE FEE

Late Payment Fee

up to $15.00

We may assess a late payment fee if we do not receive your 
minimum payment within 15 days after the payment due date.

Returned Payment Fee

up to $5.00

We may assess a returned payment fee for any payment returned 
as unpaid for any reason.

Cash Advance Fee

Either $5.00 or 2.5%  
of the amount of each  
cash advance, whichever  
is greater

We may charge you a fee for each cash advance.

Foreign Transaction Fee

up to 1% of each 
transaction in U.S. Dollars

We may charge you a fee for a purchase made in a currency other 
than U.S. Dollars.

Expedited Card Fee

$18.00

We may charge you a fee for expedited delivery of your Card.

Copy of billing statement or 
transaction receipt (sales slip)

$10.00

We may charge you a fee for copies of billing statements or 
transaction documents unless they are required in resolving a 
billing dispute.

6 
Annual Percentage Rates and Interest Charges

Annual  Percentage  Rate  (“APR”).  We  use  APR  to  calculate 
interest  charges  on  your  Account.  The  APR  for  purchases, 
balance transfers, and cash advances applicable to your Account 
was provided to you in the Account  Opening Disclosures at the 
time you established this Account. 

Calculation  of  Interest  Charges.  We  calculate  interest  on  your 
Account  by  using  an  “average  daily  balance  (including  new 
transactions)”  method.  Under  this  method,  we  first  take  the 
beginning  balance  of  your  Account  each  day,  add  any  new 
purchases, balance transfers, advances, fees and periodic interest 
charges, and subtract any payments or credits. This gives us the 
“daily balance.” Then, we add up all the daily balances for the 
billing  cycle  and  divide  the  total  by  the  number  of  days  in  the 
billing  cycle.  This  gives  us  the  “average  daily  balance.”  At  the 

end of each billing cycle, we determine your interest charge by 
multiplying your average daily balance by the daily periodic rate 
(your applicable APR divided by 365), and then multiplying the 
result by the number of days in the billing period. 

Interest  Charges.  In  general,  interest  charges  begin  to  accrue 
from  the  date  of  the  transaction  or  the  date  the  transaction 
posts to your Account. Interest charges accrue on every unpaid 
amount until it is paid in full. Interest will be assessed on fees 
and  penalties.  Unless  otherwise  stated,  we  will  charge  interest 
starting on the transaction date for all cash advances and balance 
transfers.  Transaction  fees  are  also  included  in  the  calculation 
of interest charges. If any interest charge is due and not paid, it 
will be added to the principal and thereafter bear interest as the 
principal. 

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Grace  Period  on  Purchases.  We  will  not  charge  you  interest  on 
any new purchases if the entire statement balance is paid in full 
by  the  due  date,  or  payments  and  credits  equal  or  exceed  the 
statement  balance.  Unless  otherwise  stated,  there  is  no  grace 

period for cash advances, balance transfers, and transaction fees. 
This means you will pay interest from the date these transactions 
post to your Account until the date when they are repaid in full. 

7 
Cancelled, Lost or Stolen Cards

Cancellation. You may ask us to close your Account at any time 
by notifying us in writing. If you close your Account, you will no 
longer be able to obtain cash advances or make purchases with 
the Card. 

We may cancel, or revoke your Account, suspend your ability to 
make charges or cancel any feature of your Account or your Card 
at any time and for any reason permitted by law, even if you are 
not in default. 

Effect  of  Cancellation.  Cancellation  or  revocation  of  your  Card 
will  not  affect  your  obligation  to  pay  any  and  all  amounts  due 
under this Agreement. If your Account is closed or suspended for 
any reason, you must stop using your Card. You must destroy all 
cancelled or expired Cards or return them to us upon request. You 
must also cancel all billing arrangements to the Account. You will 
be liable for any automated or recurring charges to your Account 
even  if  they  are  charged  after  your  Account  is  closed.  You  can 
limit your liability by destroying or returning the Card(s) to us and 
cancelling any automated or recurring charges to your Account.

Lost or Stolen Card. If your Card is lost or stolen, if you believe 
that  an  unauthorized  person  has  accessed  or  may  access  your 
Account,  or  if  you  notice  fraudulent  activity  on  your  Account, 
notify  us  immediately.  To  report  a  lost  or  stolen  Card,  please 
call  us  at  1-877-GOLDEN  1  (1-877-465-3361).  If  you  are  on 
vacation  or  out  of  the  country,  Visa  offers  an  emergency  credit 
card  replacement  service.  To  contact  Visa  regarding  emergency 
credit  card 
replacement,  please  call  1-800-VISA-911  
(1-800-847-2911), 24 hours a day, 7 days a week. 

Unauthorized Use. You agree to take reasonable steps to prevent 
the  unauthorized  use  of  your  Card  and  Account.  For  your 
protection,  we  highly  recommend  that  you  continually  monitor 
your  monthly  billing  statements  to  identify  any  unauthorized 
transactions. You will not be responsible for charges made to your 
Account that are found by us to be unauthorized if you notify us of 
such charges within 60 days after the transmittal of the periodic 
billing  statement  where  such  charges  appear.  If  your  Card  and/
or  Account  is  used  fraudulently,  you  agree  to  assist  us  in  our 
investigation. Your help includes giving us documents that we ask 
for and that are acceptable to us.

8 
Default

Account Default. You will be in default under this Agreement if 
any of the following events of default occur: (1) you do not make 
any payment when it is due; (2) you exceed your available credit 
limit;  (3)  you  become  subject  to  bankruptcy,  incompetency,  or 
insolvency  proceedings,  or  you  die;  (4)  we  determine  that  you 
made  false,  incomplete  or  misleading  statements,  or  provided 
fraudulent  signatures  on  any  application  or  statement  provided 
to us; (5) your payment is returned for any reason; (6) there has 
been  a  material  adverse  change  in  your  creditworthiness;  (7) 
you violate any term of this Agreement, or any other agreement 
or  disclosure  related  to  this  Agreement;  or  (8)  your  Golden  1 
membership  is  terminated  or  your  membership  privileges  are 
suspended by Golden 1.

Upon the occurrence of any event of default, we may (a) terminate 
or  suspend  your  credit  privileges,  (b)  change  the  terms  of  this 
Agreement,  and/or  (c)  demand  that  you  immediately  pay  the 
entire unpaid balance.

Penalty APR. If you make a late payment, exceed your credit limit 
or make a payment that is returned, we may increase the APR on 
new transactions on your Account to the Penalty APR of 22.90% 
with  advance  notice  as  required  by  applicable  law.  If  you  don’t 
make the minimum monthly payment within sixty (60) days of its 
due date, the Penalty APR may be applied to the existing balance 
of  your  Account  and  any  future  transactions.  The  Penalty  APR 
will apply until you make six (6) consecutive minimum monthly 
payments on time starting with your first payment due after the 
effective  date  of  the  Penalty  APR.  If  you  do  not,  then  we  may 
keep Penalty APR on your Account indefinitely.

Entire  Balance  Due.  If  you  miss  a  payment  or  fail  to  comply 
with  any  term  of  this  Agreement,  we  can  require  payment  of 
the entire outstanding balance of your Account immediately. No 
notice  is  required.  We  can  also  do  this  if  you  make  any  false 
or  misleading  statement  on  your  application,  or  if  you  die. 

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9 
Miscellaneous

Merchant Refunds. A merchant refund to your Account will post 
to your Account as a credit. We do not control when a merchant 
sends us your refund. We also need a reasonable amount of time 
after we receive a merchant refund to process it. 

Communications.  We  may  send  Card(s),  billing  statements  and 
other  communications  to  you  at  any  mailing  address  or  email 
address  in  our  records.  If  more  than  one  person  is  responsible 
for  the  Account,  we  can  provide  billing  statements  and 
communications to only one of you. 

When  you  give  us  a  telephone  number  (including  a  cellular  or 
mobile device number) or place a telephone call to us, you are 
providing  your  express  consent  permitting  us  (and  any  party 
acting  on  our  behalf)  to  contact  you  at  that  number  about  the 
Account and all of your other Golden 1 accounts. Your consent 
allows us to make live telephone calls, send text messages, leave 
prerecorded  or  artificial  voice  messages,  and  use  automatic 
telephone  dialing  technology  for  informational  and  Account 
service purposes. For example, we may place such calls or texts 
to provide certain notices, investigate or prevent fraud, or contact 
you  about  the  amounts  you  owe  to  us.  This  express  consent 
applies to each telephone number that you provide to us now or 
in the future. Message and data rates may apply. You may change 
your communication preferences at any time by any reasonable 
means,  including  calling  us  at  1–877–723-3010,  sending  an 
email to membercare@golden1.com, or writing to us at Golden 1 
Credit Union, Attn: Member Care, P.O. Box 15966, Sacramento, 
CA 95852-0966.

Credit  Information.  You  authorize  us  to  obtain  and  review  your 
credit  history  to  determine  your  continued  eligibility  for  credit. 
We  may  reduce  your  credit  limit  or  refuse  to  extend  new  credit 
as  a  result  of  periodic  review  of  your  creditworthiness.  Factors 
considered  by  us  in  determining  your  creditworthiness  may 
include, among other things, frequency of late payments, liens, 
number of new accounts or extent of credit usage. 

Credit Reporting. We may provide information about you and your 
Account to credit reporting agencies. The information we provide 
may  appear  on  your  credit  reports.  If  you  think  we  provided 
incorrect information, write to us and we will investigate.

Enforcement.  We  will  not  lose  any  of  our  rights  under  this 
Agreement if we delay enforcing them or fail to enforce them. If 
any term of this Agreement is found to be unenforceable, all other 
provisions of this Agreement will remain in effect.

Governing Law. This Agreement and your Account will be governed 
by federal law and the law of the State of California.

Collection  Costs  and  Attorneys’  Fees.  To  the  extent  permitted 
by  law,  if  you  are  in  default  of  your  payments  or  fail  to 
comply  with  any  term  of  this  Agreement,  you  agree  to  pay  our 
collection  costs,  including  collection  agency  costs,  reasonable 
attorneys’  fees  and  costs,  and  all  other  expenses  of  enforcing 
our  rights  under  this  Agreement.  This  provision  also  applies 
to  bankruptcy  appeals  and  post-judgment  proceedings. 

10 
Special Programs

Platinum  Rewards  Cash  Rebate  Program.  You  will  earn  cash 
rebates  on  net  qualified  purchases  (less  credits,  returns  and 
adjustments) for each $1 spent. Cash rebates have no maximum 
limit.  Balance  transfers,  cash  advances  and  cash-equivalent 
transactions,  such  as  purchases  of  money  orders  or  gift  cards, 
and certain other purchases/transactions do not earn rebates. We 
reserve  the  right  to  determine  in  our  sole  discretion  whether  a 
particular transaction is a qualified purchase. A 3% cash rebate 
is offered on net qualified purchases at eligible gas, grocery and 
restaurant merchants. A 1% cash rebate is offered on all other net 
qualified purchases. 

A  3%  cash  rebate  is  available  on  purchases  processed  under 
specific Merchant Category Codes (MCC). Merchants are assigned 
an MCC based on the type of products or services they primarily 
offer. We do not determine the MCC classifications, but we use 
these  classifications  to  define  our  cash-back  rebate  categories. 
Our 3% cash rebate is available only on purchases with eligible 
Service Stations (MCC 5541), Automated Fuel Dispensers (MCC 
5542), Grocery Stores or Supermarkets (MCC 5411), and Eating 

Places and Restaurants (MCC 5812). Our 3% cash rebate does 
not  include  wholesale  clubs  or  eating  establishments  such  as 
quick-service  restaurants.  Purchases  processed  through  third-
party  payment  accounts  (such  as  PayPal),  online  or  mobile 
wallets, or similar technology will not qualify for a rebate if the 
technology  is  not  set  up  to  process  the  purchase  in  an  eligible 
merchant category.

If your Account is in default under this Agreement, it will forfeit 
all accumulated rebates. Additionally, rebates are only calculated 
for accounts that are not in bankruptcy status, that have not been 
closed or frozen and have no amount that has been charged-off. 
To receive a rebate, a Golden 1 share account with the required 
minimum  balance  must  be  maintained.  The  rebate  will  be 
credited by deposit to your Golden 1 share account by the end of 
each month and after the close of the Account’s monthly billing 
cycle.  Accounts  closed  prior  to  their  monthly  closing  statement 
date forfeit all unpaid rebates earned during the prior period. We 
reserve  the  right  to  change  or  discontinue  this  program  and  its 
benefits and features at any time in our sole discretion.

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11 
Your Billing Rights

Your Billing Rights: Keep This Document For Future Use 

This notice tells you about your rights and our responsibilities 
under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement

If you think there is an error on your statement, write to us at:

Golden 1 Credit Union 
Attention: Card Investigations  
P.O. Box 15966 
Sacramento, CA 95852-0966

In your letter, give us the following information: 

•  Account information: Your name and account number.
•  Dollar amount: The dollar amount of the suspected error.
•  Description of problem: If you think there is an error on 
your bill, describe what you believe is wrong and why you  
believe it is a mistake.

You must contact us:

•  Within  60  days  after  the  error  appeared  on  your  

statement.

•  At least 3 business days before an automated payment 
is scheduled, if you want to stop payment on the amount 
you think is wrong.

You must notify us of any potential errors in writing. You may call 
us, but if you do we are not required to investigate any potential 
errors and you may have to pay the amount in question.

What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things:

1.  Within 30 days of receiving your letter, we must tell you 
that we received your letter. We will also tell you if we 
have already corrected the error.

2.  Within 90 days of receiving your letter, we must either 
correct the error or explain to you why we believe the bill 
is correct.

While we investigate whether or not there has been an error:

•  We cannot try to collect the amount in question, or report 

you as delinquent on that amount.

• 

The charge in question may remain on your statement, 
and  we  may  continue  to  charge  you  interest  on  that 
amount.

•  While  you  do  not  have  to  pay  the  amount  in  question, 
you are responsible for the remainder of your balance.

•  We  can  apply  any  unpaid  amount  against  your  credit 

limit.

After we finish our investigation, one of two things will happen:

• 

• 

If  we  made  a  mistake:  You  will  not  have  to  pay  the 
amount in question or any interest or other fees related 
to that amount.

If we do not believe there was a mistake: You will have 
to  pay  the  amount  in  question,  along  with  applicable 
interest and fees. We will send you a statement of the 
amount you owe and the date payment is due. We may 
then  report  you  as  delinquent  if  you  do  not  pay  the 
amount we think you owe.

If you receive our explanation but still believe your bill is wrong, 
you must write to us within 10 days telling us that you still refuse 
to pay. If you do so, we cannot report you as delinquent without 
also reporting that you are questioning your bill. We must tell you 
the name of anyone to whom we reported you as delinquent, and 
we must let those organizations know when the matter has been 
settled between us.

If  we  do  not  follow  all  of  the  rules  above,  you  do  not  have  to 
pay the first $50 of the amount you question even if your bill is 
correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If  you  are  dissatisfied  with  the  goods  or  services  that  you  have 
purchased with your credit card, and you have tried in good faith 
to correct the problem with the merchant, you may have the right 
not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state 
or  within  100  miles  of  your  current  mailing  address, 
and the purchase price must have been more than $50. 
(Note:  Neither  of  these  are  necessary  if  your  purchase 
was based on an advertisement we mailed to you, or if 
we own the company that sold you the goods or services).

2.  You must have used your credit card for the purchase. 
Purchases  made  with  cash  advances  from  an  ATM  or 
with a check that accesses your credit card account do 
not qualify.

3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied 
with the purchase, contact us in writing at:

Golden 1 Credit Union 
Attention: Card Investigations 
P.O. Box 15966 
Sacramento, CA 95852-0966

While we investigate, the same rules apply to the disputed amount 
as discussed above. After we finish our investigation, we will tell 
you our decision. At that point, if we think you owe an amount 
and you do not pay, we may report you as delinquent.

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