Deserve® Cardholder Agreement for Cards issued by Celtic Bank             

January 2018 

Deserve® has partnered with Celtic Bank, a Utah-Chartered Industrial Bank, Member FDIC (together "us," "we," "our," 
or the like), to offer this credit card product, specifically designed as a starter product for individuals who are new to 
credit (the "Card"). This Cardholder Agreement details the terms by which your Deserve® Card will be offered and 
administered. Please review this in detail to be sure you understand all of the terms and conditions with using this Card. 

There are three main parts to this Cardholder Agreement: Pricing Information, Customer Agreement, and Your 
Billing Rights. The Pricing Information shows the primary pricing terms for this Card for new accounts available under 
this Agreement. The Customer Agreement contains important information related to how we will administer the credit 
card program. Plus, any other disclosures or notices that are referenced or issued are part of this Agreement. Your 
Billing Rights summarizes certain rights provided to you by law that are related to billing on your Account.  

Interest Rate and Interest Charges 

Pricing Information 

Annual Percentage Rate (APR) for 
Purchases 

24.24% 
This APR will vary with the market based on the Prime Rate.  

APR for Balance Transfers 

N/A (Balance Transfers are not available) 

APR for Cash Advances 

N/A (Cash Advances are not available) 

How to Avoid Paying Interest 

Your due date is at least 23 days after the close of each billing cycle. We will 
not charge you any interest on purchases if you pay your entire balance by the 
due date each month.  

Minimum Interest Charge 

If you are charged interest, the charge will be no less than $1.00. 

For Credit Card Tips from the 
Consumer Financial Protection 
Bureau  

To learn more about factors to consider when applying for or using a 
credit card, visit the website of the Consumer Financial Protection 
Bureau at http://www.consumerfinance.gov/learnmore 

Fees 

Annual Fee 

$39 

Transaction Fees 

●  Balance Transfer 
●  Cash Advance 
●  Foreign Transactions 

Penalty Fees 

●  Late Payment 
●  Over-the-Credit Limit 
●  Returned Payment 

●  N/A (Balance Transfers are not available) 
●  N/A (Cash Advances are not available) 
●  None 

●  Up to $25 
●  None 
●  Up to $37 

How We Will Calculate Your Balance: We use the average daily balance method (including new transactions). See Customer Agreement for details. 
Billing Rights: Information on your rights to dispute transactions and how to exercise those rights are included at the end of the Customer Agreement.  

 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
Customer Agreement 

Welcome to the Deserve® Card by Celtic Bank! 
Thank you for opening a credit Card Account with us. This Customer Agreement (“Agreement”) contains the terms for 
your Card. 

Some Definitions. 
The meanings of the terms you see in italics appear in the Glossary Section. To make the Agreement easy to 
understand, we will also use the following personal pronouns:  

“You,” “your,” and “yourself” mean each applicant for the Account; any person responsible for paying the Account; and 
anyone You authorize to use, access or service the Account. It also includes an Authorized User as defined in the 
Glossary Section.  

“We,” “us,” “our,” “Celtic Bank" means Celtic Bank, a Utah-Chartered Industrial Bank, Member FDIC; and its agents, 
authorized representatives, successors, and assignees. 

Things You Should Know About This Card 

How are the Balance and Interest Charges calculated? 
We use the Average Daily Balance Method (Including Current Transactions).  

We figure the interest charge on your account by applying the periodic rate to the “average daily balance” of your 
account. To get the “average daily balance” we take the beginning balance of your account each day, add any new 
purchases/fees, and subtract any unpaid interest or other finance charges and any payments or credits. This gives us 
the daily balance. Then, we add up all the daily balances for the billing cycle and divide the total by the number of days 
in the billing cycle. This gives us the “average daily balance.” 

How is your Variable APR Calculated? 

•  Your APR is calculated by adding a margin (currently 19.74%) to the Prime Rate.  
•  We use the Prime Rate from the rates section of the Wall Street Journal, published two business days before 

the end of the Billing Cycle. 

Your Daily Periodic Rate is 1/365th of the APR. Your Daily Periodic Rate is 0.06641096%, at the current APR. 

If the Wall Street Journal does not publish a rate on that day, we will use the Prime Rate for the previous business day. 
If the Wall Street Journal is no longer published, we may use the Prime Rate from any other newspaper. Or, we may 
choose to use a different, similar published rate.  

If the Prime Rate increases, Variable APRs will increase. In that case, you may pay more interest and may have a 
higher payment or balance due. When the Prime Rate changes, the resulting changes to Variable APRs take effect as of 
the first day of the next Billing Cycle.  

How can I avoid paying Interest Charges? 
If you pay your statement’s “New Balance” in full by the due date, we will not charge interest on any new transactions 
that post to the Purchase balance. If you have been paying your account in full with no interest charges, but then you do 
not pay your next “New Balance” in full, we will charge interest on the portion of the balance that you did not pay. 

How is the Interest Charge applied? 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Interest charges accrue from the 1) date of the transaction, 2) date the transaction is processed, or 3) first calendar day 
of the billing period. Interest charges accrue on every unpaid amount until it is paid in full. This means you may owe 
interest charges even if you pay the entire “New Balance” one month, but did not do so for the previous month. Unpaid 
interest charges are added to the proper segment of your account. However, we reserve the right to not assess interest 
charges at any time. 

Can You Change My Account Terms? 
Although we don't plan to, we can change some terms of your account as permitted by law. If we do change any of the 
terms in this Cardholder Agreement, we will send you notice before doing so. Please review this Cardholder Agreement 
in full to be sure you understand the current terms for your Card. 

Your APR and interest charges will change if the Prime Rate changes. 

Account Documents. 
Your Account with us is governed by the following documents: 

● 
this document; 
●  all Statements; 
●  any Privacy Notices describing our limitations on sharing information about you with others; 
●  any Card benefits brochure which describes benefits provided by the Payment Card Network for your Card and 

Account. The most current version of your Card benefits brochure will replace all prior versions; 

●  all disclosures and materials provided to you before or when you opened your Account, including Truth in 

Lending Disclosures; 

●  all other documents and disclosures relating to your Account including those provided online; and 
●  any future changes we make to any of the above documents. 

Please read these carefully and keep them for future reference. An image of any of these can be used instead of the 
original. 

New Offers. 
In the future, we may make new offers to you or forward offers from others that we think you might be interested in. 
These offers may have different terms and documentation which will be provided when we make you the offer. If you 
accept the offer, all previously disclosed terms will still apply except as modified by the offer. 

For more information about what we may share and how to opt out, please review the Privacy Notice.  

Consent to Electronic Documents. 
We are committed to offering services to You in a convenient, controlled, and secure manner. Therefore, the online Card 
application and approval process has been designed around the expectation that all documents and information 
required to be provided to You, will be provided electronically. Though, we may still deliver paper documents and if we 
do so, we are not waiving any of these rights. By proceeding with the online application or activating your Card, you 
agree to the terms detailed in our Electronic Consent Policy, found at www.deserve.com/econsent, as amended from 
time to time. Please review this Policy to ensure you understand and agree with all of the terms; while we have 
summarized our terms and conditions here, the Electronic Consent Policy details all of Your and Our rights and 
obligations.  

If at any time after you submit the application you change your mind and wish to no longer receive documents and 
information electronically, please notify us as detailed in the Electronic Consent Policy. Understand that this may result 
in an adverse decision on your Application.  

Account Information. 
We need information about you to manage your Account. The information we need may include: 

●  your legal name; 

 
 
 
 
 
 
 
 
 
●  a valid U.S. mailing address and residential address (if different); 
●  your date of birth; 
●  your Social Security Number, Passport Number, and/or other government identification number, if available; 
●  your telephone number(s); 
●  your employment, income, and asset information; 
●  your educational history and information; 
●  your citizenship status and information; and 
●  other related information as deemed necessary. 

You must tell us when this information changes. Please update your address in the manner provided on your Statement. 
You may also update some of this information by logging onto your Account on our website or by calling one of our 
representatives at the telephone number provided on your Statement or on the back of your Card. We may require you 
to provide additional documents that are acceptable to us to verify this information or any changes. We maintain the 
right to restrict or close your Account if your information cannot be verified or if you do not provide additional information 
as requested. 

You also give us permission to verify or research, with a third party, the information you provide to us. This permission 
includes, without limitation, verifying or researching your information with SheerID, LexisNexis (or similar), United States 
Department of Homeland Security, and the Department of the Treasury.  

Credit Limit. 
When you open your Account, you will receive your credit limit. This will also appear on your Statements. We might also 
refer to your credit limit as your credit line. 

You are responsible for keeping track of your Account balances and your available credit limit. Do not allow your 
Account to go over any credit limit, as the transaction could be declined or your credit score could be adversely affected. 
We may still honor transactions above your credit limit, but our honoring of these transactions will not increase your 
credit limit. We may also increase, decrease, restrict, or cancel your credit limit at any time. This will not affect your 
obligation to pay us. 

Using Your Account. 
You promise to follow the terms of this Agreement as long as your Account remains open or has a balance. Please sign 
the Card immediately when you receive it. The Card is valid during the dates provided on the front. The Card is our 
property, and you will return it to us or destroy it if we ask. You will take reasonable steps to prevent the unauthorized 
use of your Card and Account. 

We are not responsible if anyone refuses to accept your Card for any reason. Also, we may reject any transaction for 
any reason. Unless we tell you otherwise, we will bill each transaction to the applicable Segment of your Account and 
apply it against your available credit limit for the Account and Card for that Segment in each Billing Cycle. 

You must not use, or try to use the Card for any Internet gambling transactions or transactions that are illegal or not 
permitted by us. You will still be responsible for such transactions if you do. In addition, these transactions will be subject 
to this Agreement, and you might have to reimburse the Payment Card Network and us for all damages and expenses. 

From time to time, due to circumstances beyond our control (such as system failures, fires, floods, natural disasters, or 
other unpredictable events) our services might be unavailable. When this happens, you might be unable to use your 
Card or obtain information about your Account. We will not be responsible or liable if this happens. 

Your Promise to Pay. 
You promise to pay us all amounts due on your Account. This includes amounts where you did not sign a purchase slip 
or other documents for the transaction.  If you use your Card number without presenting your actual Card (including 
without limitation mail, telephone, or internet purchases), this will be treated the same way as if you used the Card in 

 
 
 
 
 
 
 
 
 
person. If you let someone else use your Card, you are responsible for all transactions that person makes. Your promise 
to pay us will apply to your estate if you die. 

Statements. 
We will send you one Statement for all Cards on your Account unless the law does not require or permit us to send a 
Statement. Statements will be sent at the end of each Billing Cycle when your Account has a debit or credit balance of 
more than $1.00, or if we have charged any Interest Charges to your Account. Your Statement will show all transactions 
billed to your Account during the Billing Cycle along with other important Account information. 

Disputed Transactions. 
You must inspect each Statement you receive and tell us about any errors or questions you have as described in the 
“Billing Rights Summary” part of your Statement and other Truth in Lending Disclosures. If you do not notify us as 
provided in those disclosures, we may assume that all information in the Statement is correct. 

If you dispute a transaction made by you or someone else on your Account, and we later credit your Account for all or 
part of the disputed amount, you give us all of your rights against that other person. You also will: 

●  give us any merchandise or other purchases you received in connection with the disputed amount if we ask; 
●  not pursue any claim or reimbursement from the merchant and that other person; and 
●  help us pursue and get reimbursement from the merchant and that other person - your help includes giving us 

documents that we ask for and that are acceptable to us. 

Interest Charges and Fees. 
We will charge Interest Charges and Fees to your Account as disclosed to you in your Statements and other Truth in 
Lending Disclosures. In general, Interest Charges begin to accrue from the day a transaction occurs. However, we will 
not charge you interest on any new balances posted to the purchase Segment of your Account provided you have paid 
your previous balance in full by the due date. 

We will treat the following Fees as purchase transactions unless otherwise specified below. These Fees apply to your 
Account only if they are provided in your Truth in Lending Disclosures. We may increase your Interest Charges and 
Fees as described in the Changes to Your Agreement section or in your Truth in Lending Disclosures. 

Late Payment Fee. We may charge you this Fee if we do not receive your payment in time for us to credit it by the due 
date shown on your Statement.  

Overlimit Fee. You will not have a fee for going over your credit limit, but your credit score may be adversely affected 
and the transaction may be declined, depending on the amount of the overage.  

Returned Payment Fee. We may charge you this Fee each time any payment you make to us is not paid by your 
financial institution for any reason, even if that institution later pays it. 

Expedited Payment Fee. We may charge you this Fee each time you request to make a payment over the phone. 
Before we charge you this fee, we will notify you of the amount and provide an opportunity to opt out of this service.   

Copying Fee. We may charge you a Fee for copies of transaction documents or Statements unless they are required to 
resolve a billing dispute. 

Express Delivery Fee. We may charge you this Fee each time you request express delivery of any account 
documentation. Before we charge you this fee, we will notify you of the amount and provide an opportunity to opt out of 
this service.   

Balance Transfer Fee. Balance Transfers are not available for your Card.  

 
 
 
 
 
 
 
 
 
 
 
 
 
Cash Advance Fee. Cash Advances are not available for your Card.  

Foreign Transaction Fee. We do not charge a fee for foreign transactions.  

Transactions Made in Foreign Currencies: If you make a transaction in a foreign currency, the Payment 
Card Network will convert it into a U.S. dollar amount. The Payment Card Network will use its own currency 
conversion procedures. The conversion rate in effect on the processing date may differ from the rate in effect 
on the transaction date that appears on your Statement. We do not adjust the currency exchange rate or 
charge any currency conversion Fees.  

No Warranties. 
Except as otherwise provided in the “Billing Rights Summary” part of your Statements, we are not responsible for any 
claim you might have regarding the purchases of goods or services made with your Card. 

Merchant Refunds. 
If you are entitled to a refund for goods or services purchased with your Card, you will accept these refunds as credits to 
the purchase Segment of your Account. We do not control when a merchant sends us your refund. We will also have a 
reasonable amount of time after we receive your refund to process it. 

Minimum Payment. 
Your Statement will provide instructions for making payments, including the amounts due and the due date for receiving 
your payment. If applicable, your Statement will also include a minimum payment amount. To avoid a Late Payment 
Fee, you must pay us at least this minimum payment amount by the due date provided in the Statement.  

Your minimum payment will equal the greater of: $15 (or your full balance if it’s less than $15); 3% of your ending 
balance for the Statement; or the total amount of which you have exceeded your credit limit (if applicable).  

In addition to the minimum payment, you may pay all or part of the total balance on your Account. However, you must 
still pay at least the minimum payment amount each month, even if you paid greater than the minimum on the previous 
Statement. 

We will continue to charge Interest during Billing Cycles when you carry a balance regardless of whether your Statement 
includes a minimum payment that is due. If your Account is 180 days past due, part of a bankruptcy proceeding or 
otherwise charges off, the entire balance is immediately due and payable. 

Making Payments. 
Your payments must be in U.S. dollars from a U.S. deposit account and otherwise be acceptable to us. We do not 
accept cash payments through the mail. You may not make payments with funds from your Account with us. 

Mailed Payments. 
You must mail payments to us at the address provided on your Statement or as otherwise instructed by us or our 
agents. We will credit it to your Account on the day we receive it, if: 

in the same envelope with your payment; 

●  you send the payment coupon included with your Statement; 
● 
●  you include your Account number on your payment; and 
●  your payment arrives at the address indicated on the payment coupon in our processing center by the time 

indicated on your Statement. 

If your due date occurs on a day on which we do not receive payments, any payment received the next day which 
conforms to the above requirements will not be treated as late. 

 
 
 
 
 
 
 
 
 
 
 
 
Please allow at least 7 days for postal delivery. Unless we or our agents specifically instruct you to remit payment in a 
different manner, payments received at any other location or in any other form might not be credited for up to 5 days. 
This might cause you to be charged late payment Fees and additional Interest Charges. 

Faster Payment Services. 
We may make services available that allow you to make faster payments through a customer service representative 
using a telephone, the internet, or other payment system. We will describe the terms for using these services before you 
use them. You do not have to use these other payment services, and we may charge you a Fee for using them. If we do, 
we will tell you the amount of the Fee at the time you request the service. We are not responsible if a payment made 
using our payment services is rejected or not paid. Even if it is, we may still keep the Fee. 

If you give your Account number or other Account information to someone else to make a payment for you, we may 
provide them limited Account information necessary for the payment and process their payment as if you made it. We 
may refuse to accept any payment made by someone else for your Account. If we accept a payment made by someone 
else for your Account, you will be responsible for the payment made even if that payment is rejected or not paid. 

Payment Processing. 
We may accept and process payments without losing any of our rights. Even if we credit your payment to your Account, 
we may delay the availability of credit until we confirm that your payment has cleared. We may resubmit and 
electronically collect returned payments. We may also adjust your Account as necessary to correct errors, to process 
returned and reversed payments, and to handle similar issues. 

When you provide an Item as payment, you authorize us either to use information from your Item to make a one time 
electronic fund transfer from your deposit account or to process the payment as an Item. We will provide additional 
information about this process on your Statement or other documents we send you before your payment. 
When you provide an Item as payment, it might also be converted into an electronic image and collected and returned 
electronically. These electronic images may also be converted to substitute checks. We will not be responsible if an Item 
you provide has physical features that when imaged result in it not being processed as you intended. 

How We Apply Your Payments. 
We apply your payments to the higher Annual Percentage Rate balances before the lower ones. In all cases, we will 
apply payments and credits in accordance with applicable law. Available credit created as a result of payments posted to 
your Account may not be available for up to seven (7) days, or longer if circumstances warrant an additional hold, or if 
we deem ourselves at risk for any reason. 

Items with Restrictive Words, Conditions, or Instructions. 
Our acceptance of payments labeled "payment in full" or restrictive words to that or any similar effect, will not constitute 
an accord and satisfaction nor a waiver of any rights we have to receive a full payment on all balances due. 

Credit Balances. 
We may reject and return to you any payment that creates a credit balance on your Account. Any credit balance we 
allow will not be available until we confirm that your payment has cleared. We may reduce the amount of any credit 
balance by any new amounts billed to your Account. You may contact us as provided on your Statement and request a 
refund of any available credit balance. If you contact us in writing, we will refund your credit balance within 7 Business 
Days from our receipt of your written request. 

Account Default. 
We may consider you in default of your Agreement with us if: 

●  you do not make any payment when it is due; 
●  any payment you make is rejected, not paid, or cannot be processed; 
●  you exceed a credit limit; 
●  a bankruptcy or other insolvency proceeding is filed by or against you; 

 
 
 
 
 
 
 
 
●  you die or are legally declared incompetent or incapacitated; 
●  we determine that you made a false, incomplete, or misleading statement on any of your Account 

documentation or you otherwise try to defraud us; 

●  you do not comply with any term of this Agreement or any other agreement with us; or 
●  you permanently reside outside the United States. 

For certain actions, including changing the rates and Fees on your Account, our options appear in our original offer and 
materials when you opened your Account. Remember, paying the Fees charged in connection with a default will not by 
itself cure the default. In addition, if you are in default, we may take the following actions without notifying you, unless 
the law says that we must notify you: 

lower your credit limits; 
increase your minimum payment; 

●  close or suspend your Account; 
● 
● 
●  demand that you immediately pay the entire balances owing on your Account; 
●  continue to charge you Interest Charges and Fees as long as your balances remain outstanding; and/or 
●  pursue any other action against you that the law allows, which includes the filing of a lawsuit against you. 

You must pay us all of our collection expenses, attorneys’ fees, and court costs unless the law does not allow us to 
collect these amounts. 

Communications. 
We may contact you from time to time regarding your Account. We may contact you in any manner we choose unless 
the law says that we cannot. For example, we may: 

●  contact you by mail, telephone, email, fax, recorded message, text message, or personal visit; 
●  contact you using an automated dialing or similar device (“Autodialer”); 
●  contact you at your home and at your place of employment; 
●  contact you by social media; 
●  contact you on your mobile telephone; 
●  contact you at any time, including weekends and holidays; 
●  contact you with any frequency; 
● 
● 

leave prerecorded and other messages on your answering machine/service and with others; and 
identify ourselves, your relationship with us, and our purpose for contacting you even if others might hear or 
read it. 

Our contacts with you about your Account are not unsolicited and might result from information we obtain from you or 
others. We may monitor or record any conversation or other communication with you. Unless the law says we cannot, 
we may modify or suppress caller ID and similar services and identify ourselves on these services in any manner we 
choose. When you give us or we obtain your mobile telephone number, we may contact you at this number using an 
Autodialer and can also leave prerecorded and other messages. We may do these things whether we contact you or you 
contact us. 

If you ask us to discuss your Account with someone else, you must provide us with documents that we ask for and that 
are acceptable to us. 

Credit Reports. 
We may provide information about you and the Account to consumer (credit) reporting agencies and others as provided 
in our Privacy Notice. Information we provide might appear on your credit reports. This could include negative 
information if you do not comply with the terms of this Agreement. We may obtain and use credit and income information 
about you from consumer (credit) reporting agencies and others as the law allows. 

 
 
 
 
 
 
 
 
 
Closing or Suspending Your Account. 
You may ask us to close your Account by calling or writing us as described on your Statement. Your Statement will 
provide additional information about this process, and we may also separately provide you with additional details after 
your request. This might include payment information. If you use your Card or charges post to your Account after you 
ask us to close it, we may keep it open or reopen it. 

We may close or suspend your Account and your right to obtain credit from us. We may do this at any time and for any 
reason, permitted by law, even if you are not in default on your Account with us. A suspension of your Account might be 
permanent or temporary. 

If your Account is closed or suspended for any reason, you must stop using your Card. You must also cancel all billing 
arrangements to the Account. We will not do this for you. If we close or permanently suspend your Account, you must 
also destroy all Cards. You must still pay us all amounts you owe on the Account, even if they are charged after your 
Account is closed or suspended. 

Lost or Stolen Card. 
You will take reasonable steps to prevent the unauthorized use of your Card and Account. If your Card is lost or stolen 
or if someone else might be using it without your permission, you must tell us at once. You may tell us by calling the 
telephone number on the back of your Card or on your Statement or by writing us at the address on your Statement. 
You will not be responsible for charges made to your Account that are found by us to be unauthorized. If we reimburse 
your Account for unauthorized charges made using your Card, you will help us investigate, pursue, and get 
reimbursement from the wrongdoer. Your help includes giving us documents that we ask for and that are acceptable to 
us. 

Changes to Your Agreement. 
At any time, we may add, delete, or change any term of this Agreement unless the law prohibits us from doing so. We 
will give you notice of any changes as required by law. If we do notify you of changes, we will send you a separate 
notice or inform you on your Statement. We may send this notice to you electronically as permitted by law. Our notice 
will tell you when and how the changes will take effect and describe any rights you have in connection with the changes. 
If we increase your Fees or other terms of your Account we will notify you in writing and inform you of your options in 
advance, including the right to opt out of some of these changes. 

We may increase your Interest Charges for new transactions and your Fees after the first year of the Account. Also, if 
your payment is not received within 60 days after the payment due date, we may increase your Interest Charges and 
Fees for existing balances and new transactions at any time. We may change any other terms of your Account at any 
time. 

The Law that Applies to Your Agreement. 
The issuer of your Card is Celtic Bank, a Utah-Chartered Industrial Bank, Member FDIC. In accepting a Deserve 
Mastercard, you agree to the following provisions: (1) This Agreement (including account and services related to this 
account) will be interpreted by the laws of the state of Utah.  This means that the laws of the state of Utah will govern 
any dispute arising from or relating to this Agreement. Federal law will also be used when it applies.  (2) You waive any 
applicable statute of limitations as the law allows. Otherwise, the applicable statute of limitations period for all provisions 
and purposes under this Agreement (including the right to collect debt) will be the longer period provided by Utah law or 
the law in the jurisdiction where you live. (3)  Regarding venue, you agree to submit to the jurisdiction of the state of 
Utah and federal courts in and for Salt Lake City and Salt Lake County, Utah.  This means that any dispute, action or 
proceeding relating to this Agreement will be brought in the Federal District Court of Utah or state court in the county of 
Salt Lake City. (4) See applicable Arbitration Provision below.  

Accordingly, it is important that you read the provisions of this section, the Arbitratration Provision below, as well as, the 
entire Agreement carefully.  If any part of this Agreement is found to be unenforceable, the remaining parts will remain in 
effect. 

 
 
 
 
 
 
 
Arbitration Provision: 
Should a dispute arise, you agree to resolve the matter through Arbitration, in which case you will not have the 
right to have that claim resolved by a judge or jury and you will not have the right to participated in a class 
action.  You may reject the Arbitration provision with respect to your new account within 30 days after receiving 
your credit card approval letter.  If so, your rejection must be in writing and postmarked within 30 days from the 
date of your approval letter, addressed to Celtic Bank, 268 South State Street, #300, Salt Lake City, Utah 84111. 
Otherwise, a rejection will be invalid.  Further, should you reject the Arbitration process (or if a court or federal 
regulator determine the Arbitration process inapplicable), you agree to waive your right to jury trial and proceed 
in a non-jury court proceeding.  You understand that federal district court and state court processes and rules 
may require parties to seek resolution of matter via settlement or other dispute resolution proceedings. In 
waiving your right to a jury trial, you agree that your waiver is made knowingly, intelligently and voluntarily.     

Military Lending Act Disclosure 
Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions 
of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent 
may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable to the credit transaction 
or account: The costs associated with credit insurance premiums; fees for ancillary products sold in connection with the 
credit transaction; any application fee charged (other than certain application fees for specified credit transactions or 
accounts); and any participation fee charged (other than certain participation fees for a credit card account).  To be 
provided with an oral disclosure of this information, please call toll-free 1-800-418-7353. 

Waiver. 
We will not lose any of our rights if we delay taking any action for any reason or if we do not notify you. For example, we 
may waive your Interest Charges or Fees without notifying you and without losing our right to charge them in the future. 
We may always enforce our rights later and may take other actions not listed in this Agreement if the law allows them. 
You do not have to receive notice from us of any waiver, delay, demand or dishonor. We may proceed against you 
before proceeding against someone else. 

Assignment. 
This Agreement will be binding on, and benefit, any of your and our successors and assigns. 
You may not transfer your Account or your Agreement to someone else without our written permission. 
We may transfer your Account and this Agreement to another company or person without your permission and without 
prior notice to you. They will take our place under this Agreement. You must pay them and perform all of your 
obligations to them and not us. If you pay us after you are informed or learn that we have transferred your Account or 
this Agreement, we can handle your payment in any way we think is reasonable.  
This includes returning the payment to you or forwarding the payment to the other company or person. 

Glossary. 
“Account” means your Card Account with us. 
“Billing Cycle” means a period of time that might vary in length but is approximately 30 days. The specific period of 
time is described on each Statement. However, you will have a Billing Cycle even if a Statement is not required. 
We will often specify a Billing Cycle by the month in which its closing date occurs as provided on the Statement. For 
example, a “March Billing Cycle” will have a closing date in March. We may also refer to a Billing Cycle as a “Billing 
Period.” If your Account balance has charged off, we may switch to quarterly Billing Cycles to your Account. 
“Business Day” means any day in which our offices are open for the processing of payments and credits. 
“Card” means any Card associated with your Account, which includes all renewals and substitutions. It also means any 
other access device for your Account we give you that allows you to obtain credit. 
“Fees” means conditional charges imposed on your Account that are not based on the Annual Percentage Rates. 
“Interest Charges” means any charges to your Account based on the application of Annual Percentage Rates. 
“Item” means a check, draft, money order, or other negotiable instrument you use to pay your Account. This includes 
any image of these instruments.  

 
 
 
 
 
 
“Payment Card Network” means MasterCard International Incorporated, or any other network provider displayed on 
the Card. 
“Segments” means the different parts of your Account we may establish that are subject to unique pricing, grace 
periods, or other terms. We create these parts of your Account for such things as your purchases and Special Transfers. 
“Special Transfer” means a Transfer posted to the Special Transfer Segment of your Account and not to your 
purchase Segment. 
“Statement” means a document or information we provide to you showing Account information including, among other 
things, transactions made to your Account during a Billing Cycle. We might also refer to your Statement as a “Periodic 
Statement” or a “Billing Statement.” 
“Transfers” means balances transferred from other Accounts to this Account and includes Balance Transfers and 
Special Transfers. 
“Truth in Lending Disclosures” means any Account information we provide to you that is required by the federal Truth 
in Lending Act and Regulation Z. These include your application and solicitation disclosures, Account opening 
disclosures, subsequent disclosures, Statements, and change in terms notices. 

 
 
 
 
YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE 
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

YOUR BILLING RIGHTS 

WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT 
If you think there is an error on your statement, write to us at: 

Deserve, Inc. 
1010 Doyle St. Suite 200 
Menlo Park, CA 94025 

In your letter, give us the following information: 

●  Account information: Your name and account number. 
●  Dollar amount: The dollar amount of the suspected error. 
●  Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why 

you believe it is a mistake. 

You must contact us: 

●  Within 60 days after the error appeared on your statement. 
●  At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount 

you think is wrong. 

●  You must notify us of any potential errors in writing [or electronically]. You may call us, but if you do we are not 

required to investigate any potential errors and you may have to pay the amount in question. 

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER 
When we receive your letter, we must do two things: 
1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have 
already corrected the error. 
2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is 
correct. 

While we investigate whether or not there has been an error: 

●  We cannot try to collect the amount in question, or report you as delinquent on that amount. 
●  The charge in question may remain on your statement, and we may continue to charge you interest on that 

amount. 

●  While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
●  We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

● 

● 

If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to 
that amount. 
If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable 
interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may 
then report you as delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you 
still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your 
bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations 
know when the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill 
is correct. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES 

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in 
good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the 
purchase. 

To use this right, all of the following must be true: 

●  The purchase must have been made in your home state or within 100 miles of your current mailing address, and 

the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was 
based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.) 
●  You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or 

with a check that accesses your credit card account do not qualify. 

●  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing [or electronically] 
at: 

Deserve, Inc. 
1010 Doyle St. Suite 200 
Menlo Park, CA 94025 

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, 
we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as 
delinquent. 

 
 
 
 
 
 
Deserve Classic Cardholder Agreement – Pricing Addendum 
In effect at end of Q1 2018 

Interest Rate and Interest Charges 

Pricing Information 

Annual Percentage Rate (APR) for 
Purchases 

24.24% 
This APR will vary with the market based on the Prime Rate.  

APR for Balance Transfers 

N/A (Balance Transfers are not available) 

APR for Cash Advances 

N/A (Cash Advances are not available) 

How to Avoid Paying Interest 

Your due date is at least 23 days after the close of each billing cycle. We will 
not charge you any interest on purchases if you pay your entire balance by the 
due date each month.  

Minimum Interest Charge 

If you are charged interest, the charge will be no less than $1.00. 

For Credit Card Tips from the 
Consumer Financial Protection 
Bureau  

To learn more about factors to consider when applying for or using a 
credit card, visit the website of the Consumer Financial Protection 
Bureau at http://www.consumerfinance.gov/learnmore 

Fees 

Annual Fee 

$39 

Transaction Fees 

●  Balance Transfer 
●  Cash Advance 
●  Foreign Transactions 

Penalty Fees 

●  Late Payment 
●  Over-the-Credit Limit 
●  Returned Payment 

●  N/A (Balance Transfers are not available) 
●  N/A (Cash Advances are not available) 
●  None 

●  Up to $25 
●  None 
●  Up to $37 

How We Will Calculate Your Balance: We use the average daily balance method (including new transactions). See Customer 
Agreement for details. 
Billing Rights: Information on your rights to dispute transactions and how to exercise those rights are included at the end of the 
Customer Agreement.