HAPO COMMUNITY CREDIT UNION 
VISA CLASSIC AND PLATINUM CREDIT CARD 
ACCOUNT AGREEMENT 

1.  INTRODUCTION. This Agreement covers this VISA Credit Card account, issued by HAPO Community Credit Union (“Lender”). In 
this  Agreement  the  words  “you,”  “your,”  “yours,”  “applicant,”  and  “borrowers”  mean  any  person  who  signs  the  application  for  this 
Account, any joint obligor, guarantor, authorized user, or the person whose name is embossed on the Card. The word “Card” means any 
one or more credit cards issued under the Credit Union’s VISA Platinum, Classic, Share Secured, and Student Card programs. If you sign 
an application for this Account or sign or use any Card or PIN, or allow others to use the Card or PIN, you and they will have 
accepted this Agreement just as if you and they signed it, and you and they, jointly and severally, will be bound by the following 
terms and conditions which will govern this Account. 

2.  ACCOUNT ACCESS. 

a.  Purchase Transactions and Cash Transactions. You must sign the Card to use it. Once you have signed the Card, you can use it to 
purchase goods or services, wherever the Card is honored, up to the full amount of your credit line. You may use your Account to get 
cash  advances  from  us,  other  participating  financial  institutions,  or  automated  teller  machines  (ATM).  No  purchase  or  cash 
transaction may exceed the available funds in your Account. The Credit Union reserves the right to refuse any transaction that would 
exceed  your  credit  limit,  and/or  daily  purchase  or  cash  limit.  Purchases  are  limited  to  10  transactions  a  day.  Cash  transactions  are 
limited to 3 transactions per day and cannot exceed $2,500 a day for Classic, Share Secured, and Student Accounts and $5,000 a day 
for Platinum Accounts. ATM transactions cannot exceed $505 per single transaction.  

b.  Convenience Checks. You may obtain advances under your Account by writing preprinted convenience checks that we offer to you.  
Your use of convenience checks will be shown as cash advances on your monthly statement. We may not honor your convenience 
check if: your check is post-dated; payment of the check would exceed your credit limit and/or daily cash advance limit; a check is 
signed by a person without authorized access; the amount of the check is less than the minimum required amount; your Account has 
been terminated or suspended, or any drafts have been reported lost or stolen. You may stop payment on a convenience check if you 
provide us with the exact information describing the check. If you give us incorrect information, we will not be responsible for failing 
to stop payment. You understand there may be a charge for each stop payment order requested. Our liability for a wrongful dishonor 
is limited to your actual charges; however, a dishonor for the reasons stated above is not a wrongful dishonor. Only the person whose 
name is printed on a convenience check may sign it. All convenience checks must be written in U.S. dollars. We will not certify a 
convenience  check.  You  may  write  these  checks  for  any  amount  providing  your  total  outstanding  balance  does  not  exceed  your 
available credit limit and your credit card remains in good standing.  A convenience check may not be used to make a payment on 
your Account.   

3.  YOU PROMISE TO PAY. You promise to pay us all such amounts, plus any FINANCE CHARGES, which arise from use of the Card 
or Account by you or any other person, and to be jointly and severally liable with such a person, unless such other person does not have 
actual,  implied,  or  apparent  authority  for  such  use,  and  you  received  no  benefit  from  the  use.  You  promise  to  pay  us  either  by  direct 
payment or by automatic transfers from shares or payroll deduction. 

4.  CREDIT LINE. This Agreement will constitute a revolving line of credit for an amount which will be the credit line under your Account.  
You  may access  your credit line through  Card purchase and/or cash transactions at participating  merchants. We  will  advise  you of the 
amount  of  your  credit  line.  That  amount  will  be  the  maximum  amount  you  may  have  outstanding  at  any  one  time.  You  agree  not  to 
attempt to obtain more credit than the amount of your credit line. However, if you temporarily exceed your credit line, you agree to repay 
the excess immediately, even if we have not yet billed you. Obtaining such credit does not increase your credit line. We retain the right to 
increase or decrease your credit line at any time for any reason. Any increase or reduction on the limit of your credit line will be shown on 
your monthly statement or by separate notice together with any changes in the applicable minimum monthly payments. Your eligibility 
for this credit line is determined by our loan policy and may be terminated at our sole discretion,  without demand or notice. You  may 
close your credit line at any time by notifying us in writing. If you terminate this Agreement or if we terminate or suspend your credit 
privileges, the provisions of this Agreement and your liability hereunder shall otherwise remain in full force and effect until you have paid 
us all sums due us under this Agreement. 

5.  MINIMUM  MONTHLY  PAYMENT.  You  agree  that  you  will  pay  each  month  not  less  than  the  minimum  monthly  payment  on  or 
before the scheduled monthly due date. If your outstanding balance is less than $25.00, you agree to pay the balance in full. You may pay 
in full for all your purchase and cash transactions each month, or you may repay in monthly installments. Minimum monthly payments 
include all amounts past due, late charges, and the regular payment. The regular minimum payment is 2% of your outstanding balance 
(“New Balance”) or $25.00, whichever is greater. We can accept late payments or partial payments, or checks, drafts, and money orders 
marked “payment in full,” without prejudice to our rights under this Agreement, which are hereby explicitly reserved. Payments will be 
applied  first  to  any  previously  billed  and  unpaid  FINANCE  CHARGES,  next  to  outstanding  late  fees,  return  payment  charges,  card 
retrieval charges, and replacement card charges. 

6.  SECURITY INTEREST. You grant the Credit Union a security interest under the Washington Uniform Commercial Code in any goods 
purchased with your Card. You agree that all collateral you have given the Credit Union to secure other consumer loan obligations (except 
real  estate),  in  the  past  and  in  the  future,  will  secure  your  obligations  under  this  Agreement.  In  addition,  by  signing  the  credit  card 
Application, you have given us a security interest in all your shares and deposits, present and future, and all accounts (except Individual 
Retirement Accounts) with the Credit Union. For Secured Card accounts, you have given us a specific pledge of your Credit Union shares 
up to 110% of the credit limit and we may prevent your withdrawal of the pledged shares. You agree, upon default, the Credit Union may 
apply all that is secured to pay any amounts due under this Agreement, without further notice to you. 

7.  MONTHLY  STATEMENTS.  Each  month  we  will  send  you  a  statement  showing  purchase  transactions,  cash  transactions,  payments, 
and credits made to your Account during the billing cycle, as well as your New Balance, any FINANCE CHARGE and any late charge 
or other charges. Your statement also will identify the minimum monthly payment you must make for that billing period and the date it is 
due.  You  agree  to  retain  for  statement  verification,  copies  of  transaction  slips  resulting  from  each  purchase,  each  advance,  and  other 
transaction on your Account. Unless you notify us of a billing error as described below, you accept your monthly statement as an accurate 
statement of your Account with us. 

VISA Classic and Platinum Cardholder Account Agreement     Page 1 of 4 

 
 
 
 
 
 
 
 
8.  PERIODIC  RATE  AND  CORRESPONDING  ANNUAL  PERCENTAGE  RATE.  The  FINANCE  CHARGE  imposed  during  the 
billing  cycle  will  be  determined  by  multiplying  the  Average  Daily  Balance  by  the  Monthly  Periodic  Rate.  The  ANNUAL 
PERCENTAGE RATE (APR) is divided by 12 to produce the monthly rate. Your APR may vary with changes to an index which is the 
Prime Rate as published in The Wall Street Journal  five business days before the closing date shown on  your billing statement. If The 
Wall Street Journal stops publishing the Prime Rate, we will select a similar reference rate and inform you on your billing statement or 
through a separate notice. The rate table shows which rates, if any, are variable rates. When you have an APR that varies with changes to 
the Prime Rate, we calculate your APR by adding a percentage (a “margin”) to the Prime Rate. The margin  will change semi-annually 
based on your credit score. Scores  will be obtained in January (for April interest rate changes), and July (for October rate changes) by 
Equifax P.O. Box 740241 Atlanta, GA 30374-0241. If we are unable to obtain a credit score for your account, the rate will reflect that of a 
zero score. The rate table lists the margin for each variable rate and any minimum periodic rate and corresponding APR. If our calculation 
results in a change to a daily periodic rate from the previous billing cycle because the Prime Rate or your credit score has changed, the 
new rate will apply as of the first day of your billing cycle in which we made the calculation. If the daily periodic rate increases, you may 
have to pay a higher periodic finance charge and a higher minimum payment. All accounts have a ceiling limit of 18.00% APR, and will 
not exceed that amount at any given time. 

Account Type 
Platinum 

Classic 

Credit Score Range 

Annual Percentage Rate 

750 
700 
650 
600 
No Score or 0 
750 
700 
650 
600 
 No Score or 0 

999  Prime* + 5.75%, currently 9.00% 
749  Prime* + 8.00%, currently 11.25% 
699  Prime* + 10.00%, currently 13.25% 
649  Prime* + 11.50%, currently 14.75% 
599  Prime* + 14.75%, currently 18.00% 
999  Prime* + 8.25%, currently 11.50% 
749  Prime* + 9.25%, currently 12.50% 
699  Prime* + 11.00, currently 14.25% 
649  Prime* + 12.50%, currently 15.75% 
599  Prime* + 14.75%, currently 18.00% 

Student Card 
Share Secured 

N/A  N/A 
N/A  N/A 

18.00% 
18.00% 

Periodic Rate 
0.007500 
0.009375 
0.011041 
0.012291 
0.015000 
0.009583 
0.010416 
0.011875 
0.013125 
0.015000 
0.015000 
0.015000 

*Estimated variable APRs above are based on the 3.25% Prime Rate on January 15, 2010. 

In the event you are in default of this Agreement, your ANNUAL PERCENTAGE RATE will be 18.00% (0.015000% Periodic Rate). 
The ANNUAL PERCENTAGE RATE will be increased on the first day of the second month following notice of default.   

The  “TOTAL  FINANCE  CHARGE”  shown  on  your  monthly  statement  consists  of  the  periodic  FINANCE  CHARGE  on  purchase 
transactions, and the periodic FINANCE CHARGE on cash transactions. 

9.  METHOD  USED  TO  DETERMINE  THE  BALANCE  ON  WHICH  THE  FINANCE  CHARGE  MAY  BE  COMPUTED  AND 
AMOUNT OF FINANCE CHARGE. The Credit Union calculates the Periodic FINANCE CHARGE on your Account by applying the 
Periodic Rate to the “Average Daily Balance” of purchases and cash advances for your Account. To get the “Average Daily Balance” we 
take the beginning purchase and cash balance of your Account each day, add any new purchase and cash transactions, and subtract any 
payments or credits, unpaid FINANCE CHARGES and unpaid late charges. This gives us the daily balance. Then we add up all the daily 
balances  for  the  billing  cycle  and  divide  by  the  number  of  days  in  the  billing  cycle.  This  gives  us  the  Average  Daily  balance  for  both 
purchase and cash transactions. 

10.  CIRCUMSTANCES  UNDER  WHICH  A  FINANCE  CHARGE  WILL  BE  IMPOSED.  The  total  outstanding  balance  of  purchases 
and cash transactions in the  Account on the closing date of a billing cycle, including any FINANCE CHARGE  will be shown on the 
Periodic Statement for that billing cycle as the “New Balance.” 
a.  Cash Transactions. A FINANCE CHARGE will be imposed on cash transactions from the date each cash transaction is made to 
the date paid. There is no time period within which to pay to avoid a periodic FINANCE CHARGE on cash advances, including 
convenience checks, and balance transfers.  

b.  Purchases.   A  FINANCE  CHARGE  will  be  imposed  on  purchase  transactions  included  in  the  new  balance  when  the  entire  new 
balance is not paid in full within 25 days of the closing date. This “grace period” allows you to avoid a FINANCE CHARGE on 
purchases for a billing cycle.   If  you do not pay  within the grace period, your FINANCE CHARGE  will accrue from the date of 
purchase. 

11.  CONDITIONS UNDER WHICH OTHER CHARGES MAY BE IMPOSED. We may impose the following fees and charges on your 

Account: 
a.  Late Charges. $25.00 fee may be assessed for payments made later than the due date.  
b.  Returned Payment Charge. If any check or draft we receive from you as payment for any amount you owed to us is returned to us 

unpaid, we may impose a returned item fee of $10.00. 

c.  Miscellaneous Photocopying. If you request a copy of a sales draft or monthly statement, we may charge your Account $2.00 per 
copy and $20.00 per hour. These charges cover the costs of locating, copying, and delivering the documents to you. If a request is 
related to a billing error and an error is found, we will reverse any photocopying charges. 

d.  ATM Fees. If you use an ATM to obtain a cash advance and the ATM is not operated by us, you may be charged an ATM surcharge 
by the ATM operator or an ATM network utilized for such a transaction. The ATM surcharge may be charged to your Account if you 
complete the transaction.  

e.  Attorney’s  Fees  and  Costs. If  you  default  on  any  part  of  this  Agreement,  you  agree  to  pay  us  all  costs  to  collect  your  Account, 
including: court costs, reasonable attorney fees, collection agency costs  whether or not there is a lawsuit, incurred both before and 
after  judgment;  fees  for  bankruptcy  proceedings,  appeals,  and  any  post  judgment  collection  services.  The  Credit  Union  may 
commence an action to enforce this Agreement in the county in which the Credit Union is located, or where you reside, if you live 
outside the state of Washington. 

f.  Replacement Charges. If a card is lost or damaged there will be a $5.00 replacement fee and $25.00 fee to rush standard processing 

of a card. A replacement or rush fee will not be charged in the event the credit union is at fault. 

VISA Classic and Platinum Cardholder Account Agreement     Page 2 of 4 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
12.  CONDITIONS OF CARD USE. The use of your Card and Account are subject to the following conditions: 

a.  Ownership of Cards. Any Card or other credit instrument or device which we supply to you is our property and must be returned to 
us,  or  to  any  person  whom  we  authorize  to  act  as  our  agent,  or  to  any  person  who  is  authorized  to  honor  the  Card,  immediately 
according  to  instructions.  The  Card  may  be  repossessed  at  any  time  at  our  sole  discretion  without  demand  or  notice.  You  cannot 
transfer  your  Card  or  Account  to  another  person.  You  may  not  use  the  Card  for  any  illegal  or  unlawful  transactions  and  we  may 
decline to authorize any transaction that we believe poses an undue risk of illegality or unlawfulness. 

b.  Honoring the Card. Neither we nor merchants authorized to honor the Card will be responsible for the failure or refusal to honor the 
Card or any other credit instrument or device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to 
accept a credit to your Account in lieu of a cash refund. 

c.  Currency Conversion. Purchases and cash advances  made in foreign countries  will be billed to you in U.S. dollars. The currency 
conversion rate for international transactions as established by VISA International, Inc. is a rate selected by VISA from the range of 
rates  available  in  wholesale  currency  markets  for  the  applicable  central  processing  date,  which  rate  may  vary  from  the  rate  VISA 
itself receives, or the government-mandated rate if effect for the applicable central processing date, in each instance, plus 1.00%. 
d.  Notices and Payments. All notices will be sent to your address as shown in on your HAPO share account. You agree to advise us 
promptly if you change your mailing address. We may, at our option, accept mailing address changes from the United States Postal 
Service, and update your VISA account as well as your HAPO account based on these changes. All payments should be mailed to us 
at the remittance address shown on your monthly statements. Payments received at that address will be credited to your Account as of 
the date received. 

e.  Personal Identification Number. We will issue you a Personal Identification Number (“PIN”) for use with your Card at Automatic 
Teller Machines (“ATMs”). These numbers are issued to you for your security purposes. These numbers are confidential and should 
not be disclosed to third parties. You are responsible for safekeeping your PIN. You agree not to disclose or otherwise make available 
your PIN to anyone not authorized to sign on your Accounts. To keep your Account secure, please do not write your PIN on your 
Card or keep it in the same place as your Card. 

13.  DEFAULT. You will be in default under this Agreement if any of the following occur: (a) your account becomes more than two months 
past due; (b) you become insolvent, bankrupt, or you die; (c) you violate any part of this Agreement, or any other agreement with us; or 
(d) if we reasonably deem ourselves insecure on your credit line. We will notify you in writing of any such action as soon as practical if it 
occurs. Upon default, we may declare the entire unpaid balance immediately due and payable, and you agree to pay that amount plus any 
attorney’s fees and costs including collection agency costs incurred by us. We can delay enforcing any right under this Agreement without 
losing that right or any other right. 

14.  CREDIT  INFORMATION/FINANCIAL  STATEMENTS.  You  authorize  us  to  release  information  to  others  (e.g.,  credit  bureaus, 
merchants, and other financial institutions) regarding the status and history of your credit line. You agree to provide us, at any time we 
deem necessary, with a current financial statement and updated credit information upon request. We may investigate your credit directly 
or through a credit reporting agency. 

15.  LOSS OR THEFT OF VISA CREDIT CARD. You agree to notify us immediately of the loss, theft, or use without your permission, of 
any Card or other credit instrument or device which we supply to you. You may be liable for the unauthorized use which occurs after you 
notify:  VISA  Department,  PO  Box  31216,  Tampa,  FL  33631-3281or  Telephone  800-449-7728  orally  or  in  writing  of  loss,  theft,  or 
possible unauthorized use. If you notify us of your lost or stolen Credit Card after discovery, you may not be liable for any losses related 
to  credit  transactions.  This  zero  liability  will  apply  provided  you  were  not  grossly  negligent  or  fraudulent  in  handling  your  Card; 
otherwise your liability for unauthorized VISA Credit Card transactions shall not exceed $50. You and any Guarantor of this Agreement 
agree the liability limits in this section will not apply to your Guarantor’s obligation for use of the Card, including unauthorized use of the 
Card. 

16.  BILLING ERRORS NOTICE RIGHTS FOR VISA CREDIT CARD TRANSACTIONS.  

a.  Notify Us in Case of Errors or Questions About Your Bill. This notice contains important information about your rights and our 
responsibilities for VISA Credit Card transactions under the Fair Credit Billing Act. If you think your statements is wrong, or if you 
need more information about a transaction on your statement, write to us at: VISA Department, PO Box 31216, Tampa, FL 33631-
3281. Write to us as soon as possible. We must hear from you no later than 60 days after we sent you the first statement on which the 
error  or  problem  appeared.  You  can  telephone  us,  but  doing  so  will  not  preserve  your  rights.  In  your  letter,  give  us  the  following 
information: 
  Your name and account number. 
  The dollar amount of the suspected VISA Credit Card transaction error. 
  Describe the error and explain, if you can, why you believe there is an error.  If you need more information, describe the item 

you are not sure about. 

If you have authorized us to pay your Account Statement automatically from your share account, you can stop the payment on any 
amount  you  think  is  wrong.  To  stop  the  payment  your  letter  must  reach  us  three  business  days  before  the  automatic  payment  is 
scheduled to occur. 

b.  Your Rights and Our Responsibilities After We Receive Your Written Notice. We must acknowledge your letter within 30 days, 
unless we have corrected the error by then.  Within 90 days, we must either correct the error or explain why we believe the statement 
was  correct.  After  we  receive  your  letter,  we  cannot  try  to  collect  any  amount  you  question,  or  report  you  as  delinquent.  We  can 
continue  to  send statements to  you for the amount  you question,  including FINANCE  CHARGES, and  we can apply any  unpaid 
amount  against  your  credit  limit.  You  do  not  have  to  pay  any  questioned  amount  while  we  are  investigating,  but  you  are  still 
obligated to pay the parts of your statement that are not in question. 
If we find that we made a mistake on your statement, you will not have to pay any FINANCE CHARGE related to any questioned 
amount.  If  we  did  not  make  a  mistake,  you  may  have  to  pay  FINANCE  CHARGES,  and  you  will  have  to  make  up  any  missed 
payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that it is due.  If 
you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you 
and  you  write  to  us  within  ten  days  telling  us  that  you  still  refuse  to  pay,  we  must  tell  anyone  we  report  you  to  that  you  have  a 
question about your statement. And, we must tell you the name of anyone to whom we reported you.  We must tell anyone we report 
you to that the matter has been settled between us when it finally is. If we don’t follow these rules, we can’t collect the first $50 of the 
questioned amount, even if your statement was correct. 

c.  Special Rule for Credit Card Purchases. If you have a problem with the quality of property or services that you purchased with a 
credit card and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining 
amount due on the property or services. There are two limitations on this right: 

i. 

ii. 

You must have made the purchase in your home state or if not within your home state within 100 miles of your current mailing 
address; and 
The purchase price must have been more than $50. 

These limitations do not apply if we own or operate the merchant, or if we mailed you the advertisement for the property or services. 

VISA Classic and Platinum Cardholder Account Agreement     Page 3 of 4 

 
 
 
 
 
17.  AMENDMENTS. We have the right to change any terms and conditions, subject to applicable laws, of this Agreement at any time.  If we 
change the periodic rate, and subsequent purchases or advances are made under this Agreement, the entire balance will be subject to the 
new rate. 

18.  GOVERNING LAW. This Agreement will not take effect until it is approved by us. This Agreement shall be governed by the laws of the 

State of Washington. 

19.  ATM  SAFETY  NOTICE.  The  following  information  is  a  list  of  safety  precautions  regarding  the  use  of  Automated  Teller  Machine 

(ATM) and Night Deposit Facilities. 
a.  Be aware of your surroundings, particularly at night. 
b.  Consider having someone accompany you when the ATM or night deposit facility is used after dark. 
c. 

If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your 
transaction. 

d.  Refrain from displaying your cash at the ATM or night deposit facility.  As soon as your transaction is completed, place your money 

e. 

in your purse or wallet.  Count the cash later in the safety of your car or home. 
If  you  notice  anything  suspicious  at  the  ATM  or  night  deposit  facility,  consider  using  another  ATM  or  night  deposit  facility  or 
coming back later.  If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your 
ATM access device or deposit envelope, and leave. 
If you are followed after making a transaction, go to the nearest public area where people are located. 

f. 
g.  Do not write your personal identification number or code on your ATM Card. 
h.  Report all crimes to law enforcement officials immediately. 

May 2011 

VISA Classic and Platinum Cardholder Account Agreement     Page 4 of 4