Change  of  Address  –  If  your  mailing  address  or  contact  information  has  changed, 
or if the address as it appears on this billing statement is incorrect, you must notify 
us promptly by contacting us at the address or telephone number at the beginning 
of  this  Agreement  or  use  our  website  at  www.achievacu.com.  If  we  note  that  mail 
addressed to you is returned to us by the United States Postal Service (USPS) with an 
address correction label, you authorize us to accept, at our option, the mailing address 
correction  provided  by  USPS  to  correct  the  address  on  your  Account.  If  you  have 
elected to receive electronic billing statements for this Account, you must promptly 
provide us with an update of your correct email address. Your email address may be 
easily updated by accessing our electronic banking platform “Online Banking” located 
on our website. A bad address may result in a monthly Bad Address Processing Fee as 
set forth in our current Schedule of Fees.

Information  we  share  and  our  Privacy  Policy  –  We  do  not  share  your  personal 
information  except  with  non-affiliated  service  providers  we  use  to  service  your 
Account  and  we  only  share  the  information  necessary  to  accomplish  specific 
tasks.  By  opening  this  Account,  you  understand  and  grant  us  the  authorization  to 
share  information  about  you  and  this  Account  with  the  service  provider  we  use  to 
assist  you  in  case  of  emergency  about  your  Account.  Our  overall  Privacy  Policy  is 
available on our website, was provided to you in the Universal Account Agreement 
when you opened your membership. Our Privacy Policy is also made available to you 
electronically  if  you  are  registered  with  our  e-Statement  service  or  by  U.S.  Postal 
service on an annual basis.

Liability for Lost or Stolen Cards or Account Number – If your Card, Account number 
or other means to access your Account are lost or stolen, or you think someone used 
or may use your Account without your permission, you must notify us at once, orally 
or in writing, Monday through Friday 9:00 AM to 5:30 PM at the address and phone 
number shown on this agreement or by calling 1.800.543.5073 twenty-four (24) hours 
a day, seven (7) days a week. You will not be liable for unauthorized transactions that 
occurs after you notify us of the loss, theft, or possible unauthorized use. You will have 
no liability for unauthorized purchases made from your Account, unless you are found 
to be grossly negligent in the handling of your Card or Account. If you notify us properly 
and no gross negligence was found from your part, your liability will not exceed $50.00 
and may be waived under the MasterCard agreement with your Card issuer.

Arbitration – The Arbitration terms set forth in the Universal Account Agreement apply 
to this Account and are hereby incorporated by reference as if set forth in full herein.

GOVERNING  LAW  –  THE  TERMS  AND  ENFORCEMENT  OF  THIS  AGREEMENT  AND 
YOUR ACCOUNT SHALL BE GOVERNED AND INTERPRETED IN ACCORDANCE WITH 
FEDERAL  LAW  AND,  TO  THE  EXTENT  STATE  LAW  APPLIES,  THE  LAW  OF  FLORIDA 
WHERE  WE  AND  YOUR  ACCOUNT  ARE  LOCATED,  AND  WILL  APPLY  NO  MATTER 
WHERE YOU LIVE OR USE THE ACCOUNT.

Special Rule for Credit Card Purchases – If you have a problem with the quality of the 
property or services that you purchased with your card and you have tried in good 
faith to correct the problem with the merchant, you may have the right not to pay the 
remaining amount due on the property or services. There are two (2) limitations on 
this right: 
a) You must have made the purchase in your home state or, if not within your home 
state, within 100 miles of your current mailing address; and
b)  The  purchase  price  must  have  been  more  than  $50.00.  These  limitations  do  not 
apply if we own or operate the merchant, or if we mailed you the advertisement for 
the property or services.

Achieva  Cash  Rewards MasterCard® -  Terms and Conditions – Cash rewards are 
based on the qualifying purchases you make and rewards are earned at tier levels 
as follows: 

Qualified Purchases

Earned Rewards

$0 to $5,000
$5,001 to $10,000
Over to $10,000

0.50%
1.00%
1.50%

A qualified purchase is a net retail purchase and does not include credits, returns or 
adjustments. Cash advances, gift card purchases, balance transfers, and purchase 
of monetary instruments are not eligible purchases and will not count towards cash 
rewards. To be eligible for cash rewards, you must be registered for our e-Statement 
service  and  agree  to  receive  your  Accounts  statements  and  future  disclosures 
electronically. 

Earned cash rewards are calculated monthly and accrue each month throughout the 

year. You can see the monthly earned cash rewards amount and cumulative balance on your 
credit card billing statement each month. Cash rewards will not be earned or accrue for any 
month that you are delinquent on your payment for a period of 30 days or more. Cumulative 
earned cash rewards of $20.00 or more will be paid once a year during the month of November 
and deposited into your Savings (S1) Account. If your cumulative cash rewards earned during 
the year do not meet the $20.00 minimum for payout, they will be forfeited. Achieva Credit 
Union reserves the right to modify or discontinue this program without notice.

YOUR BILLING RIGHTS
This notice contains important information about your rights and our responsibilities under 
the Fair Credit Billing Act.

What To Do If You Think You Find A Mistake On Your Statement – If you think there is an error 
on your statement, write to us at:

Achieva Credit Union
P.O. Box 1500
Dunedin, FL 34697

In your letter, give us the following information:
• Account information: Your name and account number.
• Dollar amount: The dollar amount of the suspected error.
• Description of Problem: If you think there is an error on your bill, describe what you believe 
is wrong and why you believe it is a mistake.

You must contact us within 60 days after the error appeared on your statement. You must 
notify us of any potential errors in writing. You may call us, but if you do we are not required 
to investigate any potential errors and you may have to pay the amount in question. While we 
investigate whether or not there has been an error, the following are true:

• We cannot try to collect the amount in question, or report you as delinquent on that amount.
• The charge in question may remain on your statement, and we may continue to charge you 
interest on that amount. But, if we determine that we made a mistake, you will not have to pay 
the amount in question or any interest or other fees related to that amount. 
• While you do not have to pay the amount in question, you are responsible for the remainder 
of your balance.
• We can apply any unpaid amount against your credit limit.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases – If you are dissatisfied 
with the goods or services that you have purchased with your credit card, and you have tried 
in good faith to correct the problem with the merchant, you may have the right not to pay the 
remaining amount due on the purchase.

To use this right, all of the following must be true:

1. The purchase must have been made in your home state or within 100 miles of your current 
mailing address, and the purchase price must have been more than $50.00 (Note: Neither of 
these are necessary if your purchase was based on an advertisement we mailed to you, or if 
we own the company that sold you the goods or services.)
2.  You  must  have  used  your  credit  card  for  the  purchase.  Purchases  made  with  cash 
advances from an ATM or with a check that accesses your credit card account do not qualify.
3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact 
us in writing at:

Achieva Credit Union
P.O. Box 1500
Dunedin, FL 34697

While we investigate, the same rules apply to the disputed amount as discussed above. After 
we finish our investigation, we will tell you our decision. At that point, if we think you owe an 
amount and you do not pay we may report you as delinquent. 

This Agreement, in conjunction with all other agreements you have with the Credit Union, 
now or in the future, remain in effect and are incorporated into this Agreement by reference 
unless otherwise specifically modified.

#8107

© All rights reserved Achieva Credit Union 2016
1823803 (02/16)

P.O. Box 1500
Dunedin, FL 34697
727.431.7680 | 800.593.2274
www.achievacu.com

MasterCard® Credit Card Agreement
Effective February 1, 2016

Agreement – This agreement (“Agreement”) governs all consumer MasterCard accounts 
(“Accounts”) with the Credit Union and contains important information that applies to your 
Account/s.

Future Amendments – We may amend this Agreement at any time by adding, deleting, 
or  changing  provisions  of  this  Agreement.  The  most  recent  credit  card  agreement  is 
available on our website at www.achievacu.com.

Definitions – In this Agreement, the words:
“Account”  means  the  MasterCard  credit  card  account  approved  for  you  by  the  credit 
union.
“Card” means the access device with the MasterCard logo made available to you after 
approval for the purpose of access to your Account. It also includes future renewed or 
substituted access device issued to you under this Agreement.
“Credit Union”, “we” and “us” refer to the credit union whose name appears on this
Agreement or anyone to whom this Agreement may be assigned to in the future. 
“Current Payment Due” means the minimum payment required that you must pay at or 
before the “Payment Due Date” to avoid late charges.
“Finance  Charges”  means  calculated  interest  based  on  your  approved  APR(s)  you  are 
paying for the funds you borrow on your Account by making purchases, and other types 
of transactions.
“Payment Due Date” means the date by which you must make the “Current Payment Due” 
to avoid late charges.
“Total New Balance” means the balance remaining on your Account after the prior month 
payment including fees, finance charges, and new transactions.
“you”  and  “your”  refer  to  each  liable  person  who  applies  and  agrees  to  the  term  and 
conditions of the Account. This includes any person authorized by you to use the account 
now or in the future.

Usage of your Account – If you are approved for the Account, you understand that the first 
time the card is used by you or other authorized persons on the Account for the purchase 
of  goods  or  services,  will  constitute  consent  to  the  terms  of  this  Agreement  and  your 
acknowledgement of delivery of a copy of this Agreement to you. If you allow someone 
to be an authorized user on the Account, you are allowing that person to use the Account 
as you can. You will remain responsible for all transactions and charges made by you and 
other persons authorized by you.

Usage  of  your  Card  –  You  may  use  your  Card  to  purchase  goods  and  services  from 
merchants  and  others  who  accept  MasterCard.  You  may  also  use  the  Card  for  cash 
advances from financial institutions and automated teller machine (ATM) permitting such 
transactions. Cash withdrawals at an ATM will require the use of a personal identification 
number (PIN). Purchase of goods and services online will often require you to enter the 
security code located on the back of your Card. The Card or Cards you receive remain the 
property of the credit union and you agree to surrender all Cards upon request or upon 
termination of this Agreement whether initiated by you or the credit union. You agree that 
you will not use your card for transactions considered illegal under applicable federal, 
state, or local laws. Transactions made on illegal internet gambling sites are prohibited 
and will be rejected and can cause the termination of your Account.

Responsibility – In return for extending credit to you on this Account, you promise to pay 
for all goods and services you charge to this Account, any finance charges, fees and other 
charges set forth in the terms of this Agreement. If more than one person has applied for 
or is liable on the account, each of you will be responsible for paying all charges incurred 
whether initiated by you or anyone who has your permission to use the Account.

Account Credit Limit and Responsibility – Once you have been approved for the Account, 
we will notify you of the credit limit authorized on the Account. You are responsible for 
keeping  track  of  your  Account  balance  (including  fees  and  Finance  Charges)  and  to 
ensure that you do not exceed the limit of the Account. Occasionally, we may, but we are 
not required to, authorize a charge over the limit of your Account without imposing an over 
the limit fee. If your billing statement indicates that your limit has been exceeded, you will 
be required to cover the excess over the limit (in addition of the required “Current Payment 
Due”) by the “Payment Due Date” of the statement showing your Account balance over 
its credit limit. We have the right at any time, and when not prohibited by law, to limit or 
terminate the use of your Account without giving you notice in advance and we will not be 
liable to you for any consequences resulting from this action.

Requesting a Limit Increase – You may at any time request an increase of your limit by 
submitting a credit request to us. All requests will be evaluated on the credit information of 
the requestor(s) and current income to establish ability to repay the debt. Final decisions 
remain at the sole discretion of the Credit Union. 

Billing Period – To help manage your Account, we divided the year in equal monthly billing 
periods so you have the convenience of a monthly statement made available to you at 
least 25 days prior to your “Payment Due Date.” The “Payment Due Date” will always be 
the same date each month. 

Finance Charges – No Finance Charges will be imposed in any billing period if there is no 
balance owed at the beginning of the billing period or a credit balance exists. If you have a 
previous balance on your billing statement, we will apply Finance Charges on the “Total New 
Balance” (previous balance plus any fees, purchases, transfers and cash advances minus 
any payment(s) you made). The Finance Charges are determined by applying the monthly 
periodic  rate  (MPR)  of  your  Account  to  the  calculation  of  your  Average  Daily  Balance. 
Finance Charges for cash advances and transfers begins to accrue from the date they are 
originated or from the first day of the billing cycle in which the cash advances or transfers 
are posted to your Account, whichever is later. Finance Charges on your purchases of goods 
and services start accruing on the day the transactions post to the Account.

Other Fees as applicable:
Balance Transfer Fee – None.

Card Replacement Fee – A fee of $10.00 may apply to each replacement card issued to 
you for any reason.

Cash Advance Fee – None.

Copy  of  Document  Fee  –  A  fee  of  $5.00  may  apply  for  each  copy  of  a  sales  draft  or 
statement requested by you (except when the request is made in connection with a billing 
error or unauthorized transactions).

Late  Payment  Fee  –  A  fee  of  $25.00  will  apply  when  the  Current  Payment  Due  is  not 
received by the Payment Due Date.

Return Item Fee – If any check, instrument, or electronic authorization used to pay the 
amount you owe us under this Agreement is not honored upon first presentment, we may 
charge you a Return Item Fee of $10.00 for each item.

Method of Computing Finance Charges – We first determine the Average Daily Balance 
on your Account for the billing period. To compute the Average Daily Balance, we take 
the beginning balance of your Account each day, then add any new purchases, unpaid 
Finance Charges, fees, and other charges, then subtract any payments, credits or credit 
adjustments. This gives us the daily balance. We then add up all the daily balances for 
the  term  of  the  billing  period  and  divide  the  total  by  the  number  of  days  in  the  billing 
period. This gives us the “Average Daily Balance.” All transactions on your Account are 
calculated by this method even if calculated separately. 

Grace Period – “Grace Period” means the period of time during a billing cycle when you 
will not accrue Finance Charges on certain transactions or balance(s). To avoid Finance 
Charges on new purchases of goods and services and to take advantage of the Grace 
Period, you must have paid the Total New Balance from the prior month billing statement 
in full by the “Payment Due Date” and pay the “Total New Balance” of the current billing 
statement (showing all new transactions) in full by 5:00 PM on the “Payment Due Date.” A 
Grace Period does not apply to transfers and cash advances. 

Current Payment Due – The “Current Payment Due” each month is the greater of $25.00 
or 3% of the “Total New Balance” rounded up to the nearest dollar. The “Current Payment 
Due”  must  be  received  by  at  least  5:00  PM  on  the  “Payment  Due  Date”  which  will  be 
on the same date every month and no less than 25 days from the end of the prior billing 
statement closing date. 

When  Your  Payment  will  be  Credited  to  Your  Account  –  If  you  make  your  payment  in 
person at one of our branches, your payment will be credited on the same day you make 
the  transaction.  Payments  made  electronically  before  5:00  PM  will  be  credited  on  the 
same day except for Sunday and Federal Holidays. Mailed payments will be credited as 
of the date they are received. If your “Payment Due Date” is a Sunday or Federal Holiday, 

you will not be considered late for any purpose and will not incur a late payment fee if your 
payment is made by the next business day that we are open.

Payment  Allocation  –  You  may  pay  more  than  the  “Current  Payment  Due”  and  make 
payments to your Account at any time without penalty. If your Total Outstanding Balance 
is made of balances with different APRs, we will allocate funds you pay over the “Current 
Payment Due” to the balance with the highest APR first, and any remaining excess funds 
after that to the next highest APR in descending order. This will result in balances with 
higher APRs to be paid before any others. If your credits and payments exceed the total 
balance owed on the Account, your Account will show a credit balance and the funds will 
be  applied  against  future  purchases,  transfers  or  cash  advances.  If  the  credit  balance 
amount is $1.00 or more, it will be refunded upon your written request or automatically 
after six (6) months.

Change-in-term  Notice  –  Factors  such  as  changes  in  products,  market  conditions, 
financial considerations, and other unforeseen circumstances may require us to amend 
the terms of your account from time to time. The law requires that we disclose certain 
“significant changes” in terms to you at least 45 days in advance. If we make one of these 
“significant changes” in the terms of your Account, we will make available to you a written 
change-in-terms notice at least 45 days before the change takes effect.

Opt-out  –  Change-in-term  notices  that  you  may  receive  in  the  future  will  include  the 
reason(s) for the change and a statement allowing you to opt-out of the change-in-term 
before it goes in effect. It will also describe how you should proceed to opt-out of the 
new change. You agree and understand that opting-out of a change-in-term will terminate 
the use of your Account. If you have recurring debit payment(s) set-up with your credit 
card account, you must notify the payee(s) immediately and make alternate arrangements.

APR Increase – If we increase the APR of your Account, we will not apply the increase to 
the existing balance of your Account (defined as the amount owed at the end of the 14th 
day after the date we made the change in-term notice available to you). This doesn’t apply 
if you entered into a prior Agreement with us for a promotional APR with a pre-defined 
term and your promotional APR has reached its maturity date and all facts were clearly 
disclosed to you when you signed for the promotion. The right to opt-out of a change-in-
term (including an APR increase) will not apply if: 

(1)   The change is due to an independent index for an Account that has a  
variable APR based on a certain margin over a published index. 
(2)   You failed to comply with the terms of an individual workout plan.
(3)   You failed to pay the “Current Payment Due” and you are more than 60  

days past due on your Account.

If you use your Card to make purchases, pay for services, make transfers and/or cash 
advances and the transactions post to your Account more than 14 days after we have 
made the change-in-term notice available to you, we have the right to apply the new rate 
and/or transaction fee to those transactions even if you have rejected the change-in-term 
before the effective date. If there is more than one person responsible for this Account, 
notices sent to one of you will be considered notice to all of you. 

Underage Consumers (Under the Age of 21) – We will not issue a credit card to anyone 
under the age of 21 unless such person is able to: 
a) Provide proof indicating he or she has the ability to support the debt, or
b) Applies and obtains the signature of a qualified co-applicant of at least 21 years of age 
who has the ability to repay the debt and agrees to be jointly liable on the Account. If a 
request is made to increase the limit of such Account, it will not be considered unless 
permission  is  obtained  from  the  co-applicant  who  is  at  least  21  years  of  age  and  who 
is currently jointly liable. All increase requests are subject to ability to repay and credit 
information and are at the sole discretion of the credit union.

Balance  Transfers  –  Other  financial  institutions’  credit  card  accounts  are  eligible  for 
balance transfer to this Account and will be treated as cash advances on your Account. 
Occasionally, we may offer a promotional lower APR for a limited introductory period of 
no less than six (6) months to accommodate the transfers of such balance(s). During the 
introductory  period  of  a  special  promotion,  only  the  balance(s)  of  such  transfer(s)  are 
subject to the promotional APR. All other transactions you make (purchase of goods and 
services, cash advances) will be subject to the qualified APR that was disclosed to you 
when you opened the Account. This qualified APR is the same as the one that will also 
apply to any remaining balance(s) of your original other credit card balance transfer(s) 
after the termination of the promotional introductory period APR.

Foreign Transactions – Purchase of goods and services or cash advances you make in 
foreign currencies will be converted in US dollars before posting to your Account. On the 
day MasterCard receives your transaction(s), they select the rate of exchange to convert 
your transaction(s) in US dollars from a range available to them in wholesale currency 
markets. The selected rate may be different than the rate of exchange in effect on the day 
you made the transaction(s) or the day the transaction(s) post to your account. The credit 
union does not charge you additional fees for the foreign transactions you make.

Credit Review – You authorize us to review your credit history by obtaining credit reports 

in connection with your application for this Account and subsequently in connection 
with  a  purchase,  a  review  of  your  Account,  or  efforts  to  collect  any  amount  due 
on your Account. Upon your request we will tell you whether or not a credit report 
was requested and the name and address of the consumer credit reporting agency 
we  used.  Your  authorization  also  extends  to  inquiries  we  may  initiate  with  your 
employer, businesses or financial institutions where you may have (now or in the past) 
established relationships, and persons you named as references.

Notice of Negative Credit Reporting – We may report information about your Account 
to  credit  reporting  agencies,  including  a  failure  to  pay  us  on  time  (late  payments, 
missed payments or other defaults). This applies to all parties liable for this Account.

Closing the Account – You may close this Account at any time without any specific 
reason. If you close this Account, we may require you to put the request in writing and 
you agree that you are responsible to pay the total balance due (including fees and 
Finance Charges) on the Account under the current terms of the Agreement in force 
at the time the Account is closed. We have the right to close or suspend privileges on 
this Account at any time and for any reason without prior notice.

Default – You will be in default and all available credit under this Agreement may be 
terminated  if  you  fail  to  make  the  “Minimum  Payment  Due”  by  the  “Payment  Due 
Date” of your billing statement. You may also be considered in default if you fail to 
promptly pay any amount exceeding the credit limit of your Account. If you breach any 
promise or obligation under this Agreement, if you become incapacitated, or if you file 
bankruptcy subject to applicable law, we may also consider you to be in default under 
this Agreement. You will also be found to be in default if any statement made by you 
to us in connection with this Account, or any other credit program with us was false 
or misleading. If we receive information indicating that you are deceased, bankrupted, 
intent to file for bankruptcy, or unable to pay your debts as they become due; or we 
receive information leading us to conclude that you are no longer credit worthy, or in 
the event of default, subject to any right you may have under applicable law, we may 
demand the payment of the entire unpaid balance due. If we must refer your Account 
to an attorney, you agree to pay our reasonable attorney’s fees and court costs, but 
only to the extent and in the amount permitted by applicable law of the State of Florida. 

Security Interest – If the security of this Account required a specific pledge of your 
shares where you signed a specific pledge agreement, you agree that you may not 
withdraw amounts that have been specifically pledged to secure this Account until 
we  agree  to  release  all  or  part  of  the  pledged  amount.  You  also  specifically  and 
as  a  condition  of  the  Account,  grant  us  a  security  interest  in  your  individual  and/
or joint share accounts held with us.  You agree that we may (without prior notice 
and to the extent of the law as permitted in the state of Florida), charge against and 
deduct  from  any  of  your  accounts,  whether  individual  or  joint,  at  the  credit  union 
except deposits which may be held pursuant to an Individual Retirement Account 
or other tax-deferred retirement account, any due and payable debt owed to us now 
or in the future. This includes the total amount of which we are entitled to demand 
payment under the terms of this Agreement including collateral securing other loans, 
which are part of a credit plan you have with the Credit Union, except for the security 
interest in your principal dwelling, may also serve as security for this Account in 
case of default.

Your  Account  is  secured  by  all  other  shares  you  have  in  any  individual  or  joint 
account with the Credit Union, except for shares in an Individual Retirement Account 
or in any other account that would lose special tax treatment under state or federal 
law if given as security.  These other shares may be withdrawn unless you are in 
default under this agreement.  You authorize the Credit Union to apply the balance 
in your individual or joint share account to pay any amounts due on your account if 
you should default.

Enforcing this Agreement – We have the right to enforce or not enforce our rights 
under this Agreement without losing the right to enforce them in the future. A delay 
in  action  does  not  indicate  that  we  cannot  exercise  these  rights  at  a  later  date  as 
permitted by law. If any term of this Agreement is found to be unenforceable, all other 
terms will remain in full force.

Consent to Contact, Telephone Monitoring and Recording  – In order to ensure that 
you receive the best possible service and that our employees comply with applicable 
law  and  policy,  your  calls  may  be  monitored  and/or  recorded.  You  consent  to  the 
recording  and  monitoring  of  your  calls  whether  placed  by  you,  your  authorized 
representatives,  us  or  our  authorized  representatives.  You  further  authorize  us  to 
contact you by telephone for any lawful purpose and expressly consent to calls by 
us  or  our  authorized  representatives  to  service  or  collect  on  any  accounts  held  by 
us.  You agree that we may use pre-recorded or artificial voice messages and/or an 
automatic dialing device to contact you at all telephone numbers associated with any 
of your accounts including mobile telephone numbers.  If you provide us with your 
email address, you expressly consent to receiving email messages from us regarding 
any account held by us.