CONSUMER 
CREDIT CARD 
AGREEMENT 
AND 
DISCLOSURE 

This  Consumer  Credit  Card  Agreement  and  Disclosure  together  with  the  Account  Opening  Disclosure  and  any  other 
Account  opening  documents  or  any  subsequent  documents  provided  to  You  related  to  this  Account  (hereinafter 
collectively referred to as “Agreement”) govern the terms and conditions of this Account. “We,” “Us,” “Our” and “Ours” and 
“Credit  Union”  refers  to  Dominion  Energy  Credit  Union  with  which  this  Agreement  is  made.  “You,”  “Your,”  and  “Yours” 
refers to each applicant and co-applicant for the Account; any person responsible for paying the Account; and anyone You 
authorize  to  use,  access  or  service  the  Account.  "Card"  means  the  Visa®  credit  card  and  any  other  access  devices, 
duplicates,  renewals,  or  substitutions,  including  convenience  checks,  the  Credit  Union  issues  to  You.  "Account"  means 
the line of credit established by this Agreement and includes Your Card. 

VISA 

SECURITY INTEREST 

You grant the Credit Union a security interest under the Uniform Commercial Code and under any common law rights 
the Credit Union may have in any goods You purchase. 

If You give the Credit Union a specific pledge of shares by signing a separate pledge of shares, Your pledged shares 
will secure Your Account. You may not withdraw amounts that have been specifically pledged to secure Your Account 
until the Credit Union agrees to release all or part of the pledged amount. 

You grant Us a security interest in all individual and joint share and/or deposit accounts You have with Us now 
and in the future to secure Your credit card Account. Shares and deposits in an IRA or any other account that 
would lose special tax treatment under state or federal law if given as security are not subject to the security 
interest You have given in Your shares and deposits. You may withdraw these other shares unless You are in 
default. When You are in default, You authorize Us to apply the balance in these accounts to any amounts due. 
For example, if You have an unpaid credit card balance, You agree We may use funds in Your account(s) to pay 
any or all of the unpaid balance. You acknowledge and agree that Your pledge does not apply during any 
periods when You are a covered borrower under the Military Lending Act. For clarity, You will not be deemed a 
covered borrower, and Your pledge will apply, if: (i) You established Your credit card Account when You were 
not a covered borrower; or (ii) You cease to be a covered borrower. 

Unless otherwise prohibited by federal and/or state law, collateral securing other loans You have with the Credit Union 
may also secure this loan, except that a dwelling will never be considered as security for this Account, notwithstanding 
anything to the contrary in any other Agreement. 

1.  USING YOUR ACCOUNT — By using the Account or keeping the Card, You agree to the terms of this Agreement. 
You  agree  to  use  Your  Account  in  accordance  with  this  Agreement.  Your  Account  must  only  be  used  for  lawful 
transactions. 
2.  CREDIT LIMIT — We may establish a credit limit as part of this Agreement, which You promise not to exceed. If You 
exceed the credit limit, You promise to repay immediately the amount which exceeds the credit limit, including amounts 
due to finance charges, fees or other charges. You may request a credit limit increase on Your Account only by a method 
acceptable  to  the  Credit  Union.  We  may  increase  or  decrease  Your  credit  limit,  refuse  to  make  an  advance  and/or 
terminate Your Account at any time for any reason permitted by law. 
3.  CONVENIENCE  CHECKS  —  We  may,  from  time  to  time,  issue  convenience  checks  to  You  that  may  be  drawn  on 
Your  Account.  Convenience  checks  may  not  be  used  to  make  a  payment  on  Your  Account.  If  You  use  a  convenience 
check, it will be posted to Your Account as a cash advance. We reserve the right to refuse to pay a convenience check 
drawn on Your Account for any reason and such refusal shall not constitute wrongful dishonor. You may request that We 
stop  the  payment  of  a  convenience  check  drawn  on  Your  Account.  You  agree  to  pay  any  fee  as  identified  in  this 
Agreement imposed to stop a payment on a convenience check issued on Your Account. You may make a stop payment 
request orally, if permitted, or in writing. Your request must be made with sufficient time in advance of the presentment of 
the  check  for  payment  to  give  Us  a  reasonable  opportunity  to  act  on  Your  request.  In  addition,  Your  request  must 

© CUNA Mutual Group 1991, 2006, 09, 10, 12, 14, 16 All Rights Reserved 

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accurately describe the check including the exact Account number, the payee, any check number that may be applicable, 
and  the  exact  amount  of  the  check.  If  permitted,  You  may  make  a  stop  payment  request  orally  but  such  a  request  will 
expire after 14 days unless You confirm Your request in writing within that time. Written stop payment orders are effective 
only for six months and may be renewed for additional six month periods by requesting in writing that the stop payment 
order be renewed. We are not required to notify You when a stop payment order expires. 
If  We  re-credit  Your  Account  after  paying  a  check  over  a  valid  and  timely  stop  payment  order,  You  agree  to  sign  a 
statement describing the dispute with the payee, to assign to Us all of Your rights against the payee or other holders of 
the check and to assist Us in any legal action. 
You agree to indemnify and hold Us harmless from all costs and expenses, including attorney's fees, damages, or claims, 
related  to  Our  honoring  Your  stop  payment  request  or  in  failing  to  stop  payment  of  an  item  as  a  result  of  incorrect 
information  provided  to  Us  or  the  giving  of  inadequate  time  to  act  upon  a  stop  payment  request.  Note:  A  convenience 
check is not a check as that term is defined under the Uniform Commercial Code. It is an advance from Your credit card 
Account with Us and Your stop payment rights are provided under this Agreement with Us. 
4.  REPAYMENT — You promise to repay all amounts You owe under this Agreement. Your promise to repay includes 
all  transactions  made  to  Your  Account  by  You  or  anyone  You  authorize  to  use  Your  Account  as  well  as  all  interest 
charges and fees. 
For each billing period, You must pay at least the Minimum Payment Due by the Payment Due Date. 
The Minimum Payment Due is 3.00% of Your total New Balance, or $25.00, whichever is greater, plus any amount past 
due  and  any  amount  by  which  You  have  exceeded  Your  applicable  credit  limit.  If  Your  total  New  Balance  is  less  than 
$25.00, then Your Minimum Payment Due is the amount of the total New Balance. 
You may pay more frequently, pay more than the Minimum Payment Due or pay the total New Balance in full. 
If You make extra or larger payments, You are still required to make at least the Minimum Payment Due each month Your 
Account has a balance (other than a credit balance). The Credit Union may delay replenishing Your credit limit until the 
date the payment is posted or the Credit Union confirms the payment has cleared. 
Your payment of the required Minimum Payment Due may be applied to what You owe the Credit Union in any manner 
the  Credit  Union  chooses,  as  permitted  by  applicable  law.  If  You  make  a  payment  in  excess  of  the  required  Minimum 
Payment  Due,  the  Credit  Union  will  allocate  the  excess  amount  first  to  the  balance  with  the  highest  annual  percentage 
rate  (“APR”)  and  any  remaining  portion  to  the  other  balances  in  descending  order  based  on  applicable  APR,  unless 
otherwise  prescribed  by  applicable  law.  We  may  accept  checks  marked  "payment  in  full"  or  with  words  of  similar  effect 
without losing any of Our rights to collect the full balance of Your Account with Us. 

INTEREST  AND  FINANCE  CHARGES  —  We  will  begin  charging  You  interest  on  purchases  on  the  date  the 
5. 
transaction is posted to Your Account. We will begin charging You interest on cash advances and balance transfers on 
the date of the transaction or the first day of the billing cycle in which the transaction is posted to Your Account, whichever 
is later (transaction date). However, We will not charge You any interest on new purchases if Your Account had a zero or 
credit  balance  at  the  beginning  of  that  billing  cycle,  or  You  paid  the  entire  new  balance  on  the  previous  cycle's  billing 
statement  by  the  Payment  Due  Date  of  that  statement.  To  avoid  an  additional  finance  charge  on  the  balance  of 
purchases, You must pay the entire new balance on the billing statement by the Payment Due Date of that statement. 

How We Calculate Your Balance: 
Interest  charges  on  Your  Account  are  calculated  separately  for  purchases,  balance  transfers  and  cash  advances 
(“Transaction  Type”).  We  figure  the  interest  charge  for  each  Transaction  Type  by  applying  the  periodic  rate  to  each 
corresponding “average daily balance.” To get the “average daily balance” for a Transaction Type We take the beginning 
balance for that Transaction Type each day, add any new transactions of that type, and subtract any unpaid interest or 
other finance charges and any applicable payments or credits. This gives Us the daily balance for each Transaction Type. 
Then,  for  each  Transaction  Type,  We  add  up  all  the  daily  balances  for  the  billing  cycle  and  divide  each  total  by  the 
number of days in the billing cycle. This gives Us the “average daily balance” for each Transaction Type. 
6.  FEES  —  In  addition  to  the  periodic  rate,  additional  fees  may  be  imposed  on  Your  Account.  If  applicable  to  Your 
Account,  the  fee  amounts  and  explanations  are  disclosed  on  the  Account  Opening  Disclosure  accompanying  this 
Agreement. 
7.  FOREIGN TRANSACTIONS — Purchases and cash advances made in foreign currencies will be debited from Your 
Account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing 
international transactions is a rate selected by Visa from a range of rates available in wholesale currency markets for the 
applicable  central  processing  date,  which  rate  may  vary  from  the  rate  Visa  itself  receives  or  the  government-mandated 
rate in effect for the applicable central processing date. The exchange rate used on the processing date may differ from 
the rate that would have been used on the purchase date or cardholder statement posting date. 
A fee (finance charge) will be charged on all transactions completed in a foreign currency. All fees are calculated based 
on  the  transaction  amount  after  it  is  converted  to  U.S.  dollars.  These  fees  are  charged  except  where  excluded.  The 
Foreign Transaction Fee is set forth on the Disclosure accompanying this Agreement. 

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8.  AUTHORIZATIONS — We do not guarantee authorization of a transaction, either by Us or by a third party, even if 
You  have  sufficient  credit  available.  You  agree  that  We  will  not  be  liable  for  failing  to  give  an  authorization.  We  also 
reserve the right to limit the number of transactions that may be approved in one day. We reserve the right to deny certain 
transactions  for  any  reason  and  at  Our  sole  discretion,  including  for  default,  suspected  fraudulent  or  unlawful  activity, 
internet gambling or any indication of increased risk related to the transaction or the Account. You agree that We have no 
requirement to notify You of the specific reason We denied a transaction. If We detect unusual or suspicious activity, We 
may suspend Your credit privileges until We can verify the activity, or We may close the Account. 

INFORMATION UPDATING SERVICE AND AUTHORIZATIONS — If You have authorized a merchant to bill charges 
9. 
to Your Card on a recurring basis, it is Your responsibility to notify the merchant in the event Your Card is replaced, Your 
Account information (such as Card number or expiration date) changes, or Your Account is closed. However, if Your Card 
is replaced or Your Account information changes, You authorize Us, without obligation on Our part, to provide the updated 
Account information to the merchant in order to permit the merchant to bill recurring charges to Your Card. You authorize 
Us to apply such recurring charges to Your Card until You notify Us that You have revoked authorization for the charges 
to Your Card. 
Your  Card  is  automatically  enrolled  in  an  information  updating  service.  Through  this  service,  Your  updated  Account 
information (such as Card number or expiration date) may be shared with participating merchants to facilitate continued 
recurring charges. Updates are not guaranteed before Your next payment to a merchant is due. You are responsible for 
making  direct  payment  until  recurring  charges  resume.  To  revoke  Your  authorization  allowing  Us  to  provide  updated 
Account information to a merchant, please contact Us. 
10.  PREAUTHORIZED CHARGES — We may suspend preauthorized recurring charges with merchants if, for example, 
Your Card is lost or stolen, You default, or We change Your Account for any reason. If preauthorized recurring charges 
are  suspended,  You  are  responsible  for  making  direct  payment  for  such  charges  until  You  contact  the  merchant  to 
reinstate recurring charges. 
11.  DEFAULT — You will be in default under this Agreement if You fail to pay the Minimum Payment Due by its Payment 
Due  Date;  pay  by  a  check  or  similar  instrument  that  is  not  honored  or  that  We  must  return  because  it  cannot  be 
processed;  pay  by  automatic  debit  that  is  returned  unpaid;  make  any  false  or  misleading  statements  in  any  credit 
application or credit update; file for bankruptcy; or die. You will also be in default if You fail to comply with the terms of this 
Agreement or any other Agreement You have with Us. 
If You default, We may close Your Account and require You to pay any unpaid balance immediately, subject to applicable 
law. In this Agreement and on Your Credit Card Application, You gave Us a security interest in all individual or joint share 
and/or deposit accounts with the Credit Union and authorized Us, if You defaulted, to apply the balance in these accounts 
to  any  amounts  due.  You  agree  We  may  rely  on  Your  agreement  and  authorization  to,  upon  Your  default,  apply  any 
balance to any amounts due on Your Account. 
12.  LIABILITY FOR UNAUTHORIZED USE-LOST/STOLEN CARD NOTIFICATION — If You notice the loss or theft of 
Your  credit  card  or  a  possible  unauthorized  use  of  Your  Card,  You  should  write  to  Us  immediately  at  PO  Box  31112, 
Tampa, FL, 33631-3112 or call Us at (800) 449-7728, seven days a week 24 hours a day. 
You  will  not  be  liable  for  any  unauthorized  use  that  occurs  after  You  notify  Us.  You  may,  however,  be  liable  for 
unauthorized  use  that  occurs  before  Your  notice  to  Us.  You  will  have  no  liability  for  unauthorized  use  unless  You  are 
found to be fraudulent or negligent in the handling of Your Account or Card. In any case, Your liability for unauthorized 
transactions will not exceed $50. 
13.  CHANGING OR TERMINATING YOUR ACCOUNT — As permitted by law, the Credit Union may change the terms 
of this Agreement and any attached Disclosure from time to time. Notice of any change will be given in accordance with 
applicable law. To the extent permitted by law, changes to the Agreement may apply to Your existing account balance as 
well as to future transactions. 
Arizona, California, Idaho, Louisiana, New Mexico, Nevada, Texas, Washington, and Wisconsin Residents - Either 
You, Your spouse or the Credit Union may terminate this Agreement at any time, but termination by You, Your spouse or 
the Credit Union will not affect Your obligation to pay the account balance plus any finance and other charges You or Your 
spouse owe under this Agreement. Your obligation to pay the account balance plus any finance and other charges You 
owe under this agreement are subject to all applicable laws and regulations regarding repayment requirements. The Card 
or Cards You receive remain the property of the Credit Union and You must recover and surrender to the Credit Union all 
Cards upon request or upon termination of this Agreement whether by You or the Credit Union. 
Residents of all other states - Either You or the Credit Union may terminate this Agreement at any time, but termination 
by You or the Credit Union will not affect Your obligation to pay the account balance plus any finance and other charges 
You owe under this Agreement. Your obligation to pay the account balance plus any finance and other charges You owe 
under this agreement are subject to all applicable laws and regulations regarding repayment requirements. The Card or 
Cards You receive remain the property of the Credit Union and You must recover and surrender to the Credit Union all 
Cards upon request or upon termination of this Agreement whether by You or the Credit Union. 
14.  AUTHORIZED  USERS  —  Upon  Your  request,  We  may  issue  additional  Cards  for  authorized  users  that  You 
designate.  You  must  notify  Us  in  writing  of  any  termination  of  an  authorized  user's  right  to  access  Your  Account.  Your 
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notice must include the name of the authorized user and Your Account number and/or any subaccount number issued to 
the  authorized  user  along  with  the  authorized  user's  Card  and  any  convenience  or  other  access  checks  issued  to  the 
authorized user. If You cannot return the authorized user's Card or access checks and if You request Your Account to be 
closed, We will close Your Account and You may apply for a new Account. Alternatively, We may, at Our sole discretion, 
issue You a new Account number and a new Card. 
15.  CREDIT REPORTS AND NOTICE OF NEGATIVE INFORMATION — You authorize the Credit Union to obtain credit 
reports  and  any  other  information  We  may  need  to  verify  Your  identity  and  use  of  the  Account  when  opening  Your 
Account and for any update, increase, renewal, extension, collection or review of Your Account. You authorize the Credit 
Union  to  disclose  information  regarding  Your  Account  to  credit  bureaus  and  creditors  who  inquire  about  Your  credit 
standing.  We  may  report  information  about  Your  Account  to  credit  bureaus.  Late  payments,  missed  payments,  or  other 
defaults on Your Account may be reflected on Your credit report. 
16.  JOINT ACCOUNTS — If this is a joint Account, each of You will be individually and jointly responsible for paying all 
amounts owed under this Agreement. This means that the Credit Union can require any one of You individually to repay 
the entire amount owed under this Agreement. Each of You authorizes the other(s) to make transactions on the Account 
individually. Any one of You may terminate the Account and the termination will be effective as to all of You. 
17.  EFFECT OF AGREEMENT — This Agreement is the contract which applies to all transactions on Your Account even 
though the sales, cash advances, credit or other slips You sign or receive may contain different terms. 
18.  SEVERABILITY AND FINAL EXPRESSION — This Agreement is the final expression of the terms and conditions of 
Your Account. This written Agreement may not be contradicted by evidence of any alleged oral Agreement. Should any 
part of this Agreement be found to be invalid or unenforceable, all other parts of this Agreement shall remain in effect and 
fully enforceable to the fullest extent possible under this Agreement. 
19.  ILLEGAL TRANSACTIONS PROHIBITED — You agree that You will not use Your Card for any transaction, including 
any type of electronic gambling transaction through the Internet, that is illegal under applicable federal, state, or local law. 
Even  if  You  use  Your  Card  for  an  illegal  transaction,  You  will  be  responsible  for  all  amounts  and  charges  incurred  in 
connection with the transaction. This paragraph shall not be interpreted as permitting or authorizing any transaction that is 
illegal. 
20.  APPLICABLE LAW — The terms and enforcement of this Agreement shall be governed by federal law and the law of 
Virginia. 
21.  ENFORCING  THIS  AGREEMENT  —  We  can  delay  in  enforcing  or  fail  to  enforce  any  of  Our  rights  under  this 
Agreement without losing them. 
22.  COLLECTION COSTS — If We refer collection of Your Account to a lawyer who is not Our salaried employee, You 
are  liable  for  any  reasonable  attorney’s  fees  We  incur,  plus  the  costs  and  expenses  of  any  legal  action,  as  further 
disclosed on this Agreement, or to the extent allowed by law. 
23.  ASSIGNMENT — We may assign any or all of Our rights and obligations under this Agreement to a third party. 
24.  CALIFORNIA RESIDENTS — A married applicant may apply for a separate Account. Applicants: 1) may, after credit 
approval, use the credit card Account up to its credit limit; 2) may be liable for amounts extended under the plan to any 
joint applicant. As required by law, You are hereby notified that a negative credit report reflecting on Your credit record 
may be submitted to a credit reporting agency if You fail to fulfill the terms of Your credit obligations. 

25.  FLORIDA RESIDENTS — You (borrower) agree that, should We obtain a judgment against You, a portion of 
Your disposable earnings may be attached or garnished (paid to Us by Your employer), as provided by Florida 
and Federal law. 
26.  MARYLAND RESIDENTS — To the extent, if any, that Maryland law applies to Your Account, We elect to offer Your 
Card Account pursuant to Title 12, Subtitle 9 of the Maryland Commercial Law Article. 

27.  MISSOURI RESIDENTS — Oral Agreements or commitments to loan money, extend credit or to forbear from 
enforcing repayment of a debt including promises to extend or renew such debt are not enforceable. To protect 
You  (borrower(s))  and  Us  (creditor)  from  misunderstanding  or  disappointment,  any  Agreements  We  reach 
covering  such  matters  are  contained  in  this  writing,  which  is  the  complete  and  exclusive  statement  of  the 
Agreement between Us, except as We may later agree in writing to modify it. 
28.  NEW YORK RESIDENTS — We may obtain a credit report in connection with this Account, including for any review, 
modification, renewal or collections associated with this Account. Upon Your request, You will be informed whether such 
report was requested and, if so, the name and address of the consumer reporting agency furnishing the report. New York 
residents  may  contact  the  New  York  State  Banking  Department  at  800.342.3736  or  www.dfs.ny.gov  to  obtain  a 
comparative listing of credit card rates, fees and grace periods. 
29.  OHIO RESIDENTS — The Ohio laws against discrimination require that all creditors make credit equally available to 
all  creditworthy  customers  and  that  credit  reporting  agencies  maintain  separate  credit  histories  on  each  individual  upon 
request. The Ohio Civil Rights Commission administers compliance with this law. 

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30.  SOUTH  DAKOTA  RESIDENTS  —  If  You  believe  there  have  been  any  improprieties  in  making  this  loan  or  in  the 
lender’s loan practices, You may contact the South Dakota Division of Banking at 1601 N. Harrison Ave, Suite 1, Pierre, 
SD 57501, or by phone at 605.773.3421. 
31.  WISCONSIN RESIDENTS — If You are married, please contact Us immediately upon receipt of this Agreement at the 
address or phone number listed on this Agreement and provide Us with the name and address of Your spouse. We are 
required to inform Your spouse that We have opened an Account for You. 
32.  NOTICE  TO  UTAH  BORROWERS  —  This  written  Agreement  is  a  final  expression  of  the  Agreement  between  You 
and the Credit Union. This written Agreement may not be contradicted by evidence of any oral Agreement. As required by 
law,  You  are  hereby  notified  that  a  negative  credit  report  reflecting  on  Your  credit  record  may  be  submitted  to  a  credit 
reporting agency if You fail to fulfill the terms of Your credit obligations. 

33.  THE  FOLLOWING  IS  REQUIRED  BY  VERMONT  LAW  —  NOTICE  TO  CO-SIGNER  —  YOUR  SIGNATURE  ON 
THIS  NOTE  MEANS  THAT  YOU  ARE  EQUALLY  LIABLE  FOR  REPAYMENT  OF  THIS  LOAN.  IF  THE  BORROWER 
DOES NOT PAY, THE LENDER HAS A LEGAL RIGHT TO COLLECT FROM YOU. 

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Your Billing Rights: Keep this Document for Future Use 
This notice tells You about Your rights and Our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 
If You think there is an error on Your statement, write to Us at the address listed on Your statement. 
In Your letter, give Us the following information: 

- Account information: Your name and Account number. 
- Dollar amount: The dollar amount of the suspected error. 
- Description of problem: If You think there is an error on Your bill, describe what You believe is wrong and why You 

believe it is a mistake. 

You must contact Us: 

- Within 60 days after the error appeared on Your statement. 
- At least three business days before an automated payment is scheduled, if You want to stop payment on the amount 

You think is wrong. 

You must notify Us of any potential errors in writing or electronically. You may call Us, but if You do We are not required 
to investigate any potential errors and You may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 
When We receive Your letter, We must do two things: 

1. Within 30 days of receiving Your letter, We must tell You that We received Your letter. We will also tell You if We have 

already corrected the error. 

2. Within 90 days of receiving Your letter, We must either correct the error or explain to You why We believe the bill is 

correct. 

While We investigate whether or not there has been an error: 

- We cannot try to collect the amount in question, or report You as delinquent on that amount. 
- The charge in question may remain on Your statement, and We may continue to charge You interest on that amount. 
- While You do not have to pay the amount in question, You are responsible for the remainder of Your balance. 
- We can apply any unpaid amount against Your credit limit. 
After We finish Our investigation, one of two things will happen: 

-

-

If We made a mistake: You will not have to pay the amount in question or any interest or other fees related to that 
amount. 
If  We  do  not  believe  there  was  a  mistake:  You  will  have  to  pay  the  amount  in  question,  along  with  applicable 
interest and fees. We will send You a statement of the amount You owe and the date payment is due. We may then 
report You as delinquent if You do not pay the amount We think You owe. 

If You receive Our explanation but still believe Your bill is wrong, You must write to Us within 10 days telling Us that You 
still refuse to pay. If You do so, We cannot report You as delinquent without also reporting that You are questioning Your 
bill. We must tell You the name of anyone to whom We reported You as delinquent, and We must let those organizations 
know when the matter has been settled between Us. 
If We do not follow all of the rules above, You do not have to pay the first $50 of the amount You question even if Your bill 
is correct. 

Your Rights if You Are Dissatisfied With Your Credit Card Purchases 
If You are dissatisfied with the goods or services that You have purchased with Your credit card, and You have tried in 
good faith to correct the problem with the merchant, You may have the right not to pay the remaining amount due on the 
purchase. 
To use this right, all of the following must be true: 

1. The purchase must have been made in Your home state or within 100 miles of Your current mailing address, and the 
purchase price must have been more than $50. (Note: Neither of these are necessary if Your purchase was based on 
an advertisement We mailed to You, or if We own the company that sold You the goods or services.) 

2. You must have used Your credit card for the purchase. Purchases made with cash advances from an ATM or with a 

check that accesses Your credit card Account do not qualify. 

3. You must not yet have fully paid for the purchase. 

If all of the criteria above are met and You are still dissatisfied with the purchase, contact Us in writing or electronically at 
the address listed on Your statement. 
While We investigate, the same rules apply to the disputed amount as discussed above. After We finish Our investigation, 
We will tell You Our decision. At that point, if We think You owe an amount and You do not pay, We may report You as 
delinquent. 

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