ABOC Credit Card – Platinum Rewards 
Cardmember Agreement 

RETAIL INSTALLMENT CREDIT AGREEMENT 

AGREEMENT TERMS.  In this Agreement, the word “Cardmember” means any person who applied and was 
approved for a Card.  The words “you,” “your” and “yours” mean the Cardmember.  The words “we,” “us,” 
“our,” “ours” and “Bank” mean Amalgamated Bank of Chicago and its successors or assigns. 

CHANGING THIS AGREEMENT.  Subject to the limitations of applicable law, we may at any time change, 
add to or delete any of the terms and conditions in this Agreement, including, but not limited to, interest rates 
and fees and this Changing This Agreement section.  Such changes may be based, in whole or in part, upon 
factors including, but not limited to, anti-fraud policies and procedures, your record of making timely payments 
and staying within the established Credit Limit on your Account with us, or your credit score and information 
contained in your credit report.  We will give you notice of any change, addition or deletion as required by 
applicable law.  As of the effective date, the changed terms, at our option, will apply to new Purchases, 
Advances, Quasi Cash Advances and Balance Transfers and to the outstanding balances of your Account, to the 
extent permitted by applicable law. 

CREDIT LIMIT.  We will grant you credit up to a maximum amount (your “Credit Limit”).  You will be 
informed of your initial Credit Limit when you receive your Card.  Your current Credit Limit will be shown on 
each monthly statement.  You promise not to exceed your Credit Limit.  However, if you exceed your Credit 
Limit, we can still charge you for all Purchases, Advances, Quasi Cash Advances, Balance Transfers, interest 
and fees without giving up any of our rights.  At our discretion, we may change your Credit Limit at any time 
without advance notice to you. 

USE OF ACCOUNT.  You may use your Account to make Purchases, Advances, Quasi Cash Advances and 
Balance Transfers as described below.  Any use of your Account number will be considered to be a use of the 
Card.  Please sign the Card before you use it.  The Card is our property.  You must return it to us or our agent 
upon request. 

1. 

Purchases.  You may use your Card at participating merchants to purchase goods and services 

(“Purchases”).  Unless a billing error has been disclosed in your monthly statement, your account may be 
debited as a purchase for each copy requested by you of a sale, refund or cash advance slip. 

2. 

Advances.  You may use your Card or Account to obtain cash loans (“Advances”) from an 
authorized automated teller machine (“ATM”), bank or others who agree to accept your Card.  To obtain 
Advances at authorized ATMs, you must request and use a personal identification number (“PIN”).  You agree 
to keep your PIN confidential and not write it on or leave it near your Card.  ATM Cash Advance limitations 
and charges are shown on the Account Disclosures Insert and also are available upon request.  We may impose 
other or different limitations or charges for ATM Cash Advances upon prior notice to you.  You may use your 
Card or Account to obtain Quasi Cash Advances.  Quasi Cash Advances are cash advance transactions which 
include, but are not limited to, wire transfers, foreign currency, traveler’s checks, money orders, wagering and 
remote stored value. 

3. 

Balance Transfers.  You may use your Card or Account to transfer balances from other credit 

card accounts to this Account (“Balance Transfers”) by means (including balance transfer forms) we may make 
available from time to time. You may not transfer balances from any other account you have with us. 

PROMISE TO PAY.  When you use your Account or permit someone else to use it, you promise to pay the 
total amount of all Purchases, Advances, Quasi Cash Advances and Balance Transfers as well as any interest or 
fees that may be due under the terms of this Agreement.  If your Account is a joint Account, all of you are 
bound by this Agreement and each of you jointly and individually promises to pay all amounts owed to us for 
transactions made by any joint Account holder. 

 
 
 
 
 
 
 
 
 
 
 
 
MONTHLY STATEMENT.  We will send you a monthly statement for any billing period in which there is 
activity on your Account, or as otherwise required by applicable law.  Your monthly statement will show, 
among other things, (1) the unpaid balance on your Account at the beginning of the billing period (the “New 
Balance”); (2) any Purchases, Advances, Balance Transfers, interest, fees and other debits posted to your 
Account in that billing period; (3) any payments and credits posted to your Account in that billing period; and 
(4) the minimum payment you must pay and the date your minimum payment is due (approximately 25 days 
after the billing date on your monthly statement).  We will send the monthly statement to the address specified 
on your Application or to the address you designate from time to time.   

PAYMENTS. 

1. 

Minimum Payment; Application of Payments.  You must pay at least the minimum payment 
shown on your monthly statement each billing period.  If the New Balance is more than $15, the minimum 
payment is $15 or 2.5% of the New Balance, whichever is greater.  The minimum payment will be rounded up 
to the nearest dollar.  If the New Balance is less than $15, the total New Balance is due.  Any amounts past due 
or in excess of your Credit Limit will also be added to the minimum payment.  Payment for more than the 
minimum amount due will be accepted as a single payment for that month.  Any amount over the minimum is 
not applicable to future amounts due.  In accordance with applicable law, we will choose the order in which 
payments are applied to your Account. 

2. 

Making Payments.  All payments must be in U.S. dollars.  All checks must be drawn on funds on 

deposit in the United States.  Mail your payment to the address shown on your monthly statement.  Your 
payment will be credited as of the date of receipt by us only if received by 5:00 p.m. (Central Standard Time).  
Any payments received after this time will be deemed received by us on the next business day.  Payments made 
at any location other than the address shown on your monthly statement could be subject to a delay in crediting.  
With your payment, include your payment coupon, which is a portion of your monthly statement.  If you do not 
include your payment coupon, credit to your Account may be delayed.  Delayed crediting may cause you to 
incur a Late Payment Fee or additional interest.  Payments can also be made online at www.aboc.com or by 
phone at (844) 431-0820. Do not send us cash.   

3. 

Disputed Payments.  You agree not to send us payments marked “paid in full,” “without 

recourse” or with similar language.  If you send such a payment, we may accept it without losing any of our 
rights under this Agreement.  All written communications concerning disputed amounts, including any check or 
other payment instrument that indicates that the payment constitutes “payment in full” of the amount owed or 
that is tendered with other conditions or limitations or as full satisfaction of a disputed amount, must be mailed 
or delivered to Amalgamated Bank of Chicago, P.O. Box A3979, Chicago, Illinois 60690 Attn: Credit Card 
Disputed Payments. You may also dispute payment by visiting our Online Banking website and searching for 
the transaction in question.  

OTHER FEES.  Subject to limitations and requirements of applicable law, you agree to pay the following fees: 

a. 

If applicable, an Annual Fee, which will be billed on your first monthly statement and thereafter 

on the anniversary date of your Account until your Account is terminated or cancelled; 

b. 

A Late Payment Fee is based on your Account balance contained on your most recent statement 
if you have not made the required monthly payment by the statement due date. The late payment fee will be up 
to $15 for balances up to $99.99, $25 for balances $100 to $999.99 and $35 for balances $1,000 or more, except 
that the fee will not exceed the minimum payment due when the payment was late and will exceed $25 only if 
more than one payment is late within six billing cycles; 

c. 

A Transaction Fee for each Advance, including Balance Transfers and Quasi Cash Advances; 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
d. 

A Returned Payment Fee for any payment that is returned unpaid by your financial institution, 

not to exceed the minimum payment due when the payment was returned; 

e. 

f. 

request; and 

An International Transaction Fee for each transaction made outside the U.S., including returns; 

A Copy Fee for each additional copy of a monthly statement or sales receipt we provide at your 

g. 

A Rush Card Fee for each card you request be rush mailed to you within one business day if 

requested before 1PM CST. 

The specific amounts of these fees and any additional terms or conditions related to these fees are shown on the 
Account Disclosures Insert. 

INTEREST.  The monthly periodic rates used to calculate interest on your Account and the corresponding 
Annual Percentage Rate (“APRs”) are set forth on the Account Disclosures Insert.  The monthly periodic rates 
and corresponding APRs for each billing period will vary with the market based on the prime rate published in 
The Wall Street Journal on the last business day of the preceding month (the “Prime Rate”).  Your monthly 
periodic rates and corresponding APRs may increase or decrease if the Prime Rate changes.  Changes in the 
Prime Rate will apply to your entire Account balance, will take effect on the first day of the billing period 
following the change and may result in increases or decreases in the amount of interest, minimum payments 
and/or number of payments.  We may select a new interest rate index if the Prime Rate is not available. 

1. 

Rate for Purchases.  The monthly periodic rate for a billing period for your Purchase balance is 

the Prime Rate plus a Margin (set forth on the Account Disclosures Insert), divided by 12 and calculated to 
three decimal places and rounded up. 

2. 

Rate for Advances.  The monthly periodic rate for a billing period for your Advance and Quasi 
Cash Advance, balance is the Prime Rate plus a Margin (set forth on the Account Disclosures Insert), divided 
by 12 and calculated to three decimal places and rounded up. 

3. 

Rate for Balance Transfers. The monthly periodic rate for a billing period for your Balance 

Transfer balance is the Prime Rate plus a Margin (set forth on the Account Disclosures Insert), divided by 12 
and calculated to three decimal places and rounded up. 

BALANCE SUBJECT TO INTEREST.  We figure the interest on your Account by applying the applicable 
monthly periodic rate to the “average daily balance” of your Account (including current transactions).  To get 
the “average daily balance,” we take the beginning balance of your Account each day, add any new Purchases, 
Advances, and Quasi Cash Advance, Balance Transfers or fees, and subtract any payments and credits and 
unpaid interest.  This gives us the daily balance.  Then, we add up the daily balances for the billing period and 
divide the total by the number of days in the billing period.  This gives us the “average daily balance.”   

WHEN INTEREST BEGINS TO ACCRUE; GRACE PERIOD.  Except as provided below, Purchases, 
Advances and Quasi Cash Advance, and Balance Transfers begin to accrue interest from the date of the 
transaction (or, at our option, from the date they are posted to your Account) and continue to accrue interest 
until the charge is paid in full.  You will have at least a 25 day grace period (“Grace Period”) on Purchases.  
This means you have at least 25 days from the closing date on your monthly statement to pay for new Purchases 
before we charge interest on them.  However, the Grace Period will apply only in billing periods when (1) you 
paid the previous balance in full or (2) you had a previous balance of $0.00 or a credit balance.  (The previous 
balance is the balance identified as the New Balance on the monthly statement for the previous billing period.)  
When the Grace Period applies, we will not impose interest on (1) any new Purchases if we receive the full New 
Balance on the monthly statement for that billing period by the due date shown on that statement or (2) the 
portion of the Purchase balance repaid if we receive only part of the New Balance by the due date.  There is no 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Grace Period within which you can avoid interest on Advances, Quasi Cash Advance or Balance 
Transfers. 

AUTHORIZATION OF TRANSACTIONS; LIMITATION OF LIABILITY.  We are not obligated to authorize 
any transaction (including Purchases, Advances, Quasi Cash Advance or Balance Transfers) under the 
following circumstances or any other circumstances which we deem necessary: (1) your Credit Limit has been 
exceeded or would be exceeded by the transaction; (2) you have failed to pay amounts owed to us when due or 
have failed to follow any terms of this Agreement; (3) you have notified us promptly that your Card or Credit 
Checks have been lost or stolen or may be used by an unauthorized person; (4) your Account has been closed 
for any reason; or (5) your rights under this Agreement have expired or been revoked for any reason.  If, in our 
sole discretion, we elect to honor a transaction under any of the above circumstances, we may nevertheless 
charge the full amount thereof to your Account.  We are not responsible for the failure of any merchant, 
financial institution or other party to honor your Card, Balance Transfer,  Advance or Quasi Cash Advance 
request. 

FOREIGN TRANSACTIONS.  The credit card association will convert any transaction in foreign currency into 
U.S. dollars using an exchange rate for the applicable central processing date that is (1) selected by the 
association from the range of rates available in wholesale currency markets, which rate may vary from the rate 
the association receives, or (2) the government mandated rate. 

DEFAULT.  Subject to limitations required by applicable law, you will be in default if (1) you fail to pay the 
full minimum payment on time; (2) you file for bankruptcy; (3) you break one of your promises under this 
Agreement; (4) you provide us with any false, misleading, incomplete or incorrect information or signature; or 
(5) you die.  Upon your default, we may, subject to the limitations of applicable law and without notice: (1) 
reduce your Credit Limit; (2) close your Account and demand immediate payment of the entire outstanding 
balance and any other fees or charges that may be imposed under the terms of this Agreement; (3) bring an 
action to collect all amounts owed; and/or (4) take any action allowed by law. 

COLLECTION COSTS.  To the extent permitted by applicable law, you agree to pay all costs and 
disbursements, including reasonable attorney's fees, incurred by us in collecting or enforcing your indebtedness, 
whether or not a court proceeding is actually commenced.  We will bill these costs to your Account as 
Purchases. 

OTHERS USING YOUR ACCOUNT.  You promise to pay for all transactions made by any other person you 
authorize to use your Account, whether or not that person exceeded your permission and whether or not you 
notified us that the person was using your Account.  If someone else is authorized to use your Card or Account 
and you want to end that person's privileges, you must let us know in writing.  If he or she has a Card, you must 
return that Card cut in half with your written notice. 

CLOSING YOUR ACCOUNT. You may close your Account at any time by notifying us in writing and 
returning your Card(s) cut in half. You remain responsible to pay the amount you owe us according to the 
terms of this Agreement. We may close or suspend your Account privileges at any time and without prior 
notice, unless required by applicable law, for any reason we deem appropriate, including if you are in default 
under this Agreement. We may also reissue a different Card at any time. Upon request, you must destroy the 
Card by cutting it in half and surrendering it to us or our agent. In the event of the death of an existing 
Cardmember it is our policy to remove the Cardmember from the Account and request that the decedent’s 
Card be destroyed.  

ADDRESSES; CHANGE OF ADDRESS.  Your full name, address and any signature on your Application are 
considered part of this Agreement.  For purposes of this Agreement, you agree and represent that you live at 
the address shown on your Application or from time to time designated by you for the receipt of monthly 
statements.  You will notify us of any address change in writing before the change becomes effective. 

 
 
 
 
 
 
DELAY IN ENFORCEMENT; NO WAIVER BY US.  We can delay enforcing or waive any of our rights 
under this Agreement without losing them.  If we waive a right, we do not thereby waive the same right in other 
situations. 

ASSIGNMENT.  We can assign your Account and any of our rights under this Agreement without consent or 
notice to you.  Your Account, Card, this Agreement and your obligations hereunder are not transferable or 
assignable by you. 

GOVERNING LAW.  This Agreement and your Account will be governed by federal law applicable to a FDIC 
insured institution and, to the extent not preempted by federal law, the laws of Illinois, without regard to its 
conflicts of law provisions.  This Agreement is entered into between you and us in Illinois and we extend credit 
to you from Illinois, whether or not you live in Illinois and whether or not you use your Card in Illinois.  We 
will make the decision whether to open an account for you and issue a Card to you from our offices in Illinois.  
All payments under this Agreement are received by us in Illinois. 

CREDIT REPORTS AND ACCOUNT INFORMATION.  You give us permission to request information from 
you and to make whatever inquiries we consider necessary and appropriate (including requesting a consumer 
report from consumer reporting agencies) in considering your Application and for any lawful purpose, including 
any updates, renewals or extensions of credit, or reviewing or collecting your Account.  Upon your request to us 
at Amalgamated Bank of Chicago, P.O. Box A3979, Chicago, Illinois 60690, we will inform you of the name 
and address of each consumer reporting agency from which we obtained a consumer report, if any, relating to 
you.  We may also obtain information about your credit worthiness and employment from others and may 
furnish information concerning your Account as well as information concerning you to consumer reporting 
agencies and to other proper parties. 

NOTICE OF INACCURATE INFORMATION.  If you believe that we have information about you that is 
inaccurate or that we have reported or may report to a consumer reporting agency information about you that is 
inaccurate, please notify us of the specific information that you believe is inaccurate by writing to us at 
Amalgamated Bank of Chicago, P.O. Box A3979, Chicago, Illinois 60690 or emailing us at 
bankcard@aboc.com. 

TELEPHONE CONTACT AND MONITORING.  Bank, or its agents may contact you at any telephone 
number you provide the Bank, including a cell number or a number you later convert to a cell number.  You 
agree to receive calls, text messages and voice messages, including pre-recorded messages, at that number, 
including the use of automatic dialing technology for informational and Account service calls.  You may 
contact us any time to change your phone preferences.  The Bank may listen to and record telephone calls 
between you and us for the purpose of monitoring and improving the quality of service you receive. 

LOST OR STOLEN CARDS.  If your Card is lost or stolen or if you think someone may be using it without 
your permission, you must notify us promptly by calling the telephone number on the back of your card. You 
may also contact us by email at: bankcard@aboc.com. If the Card is returned to you after you have notified us, 
do not use the Card, cut it in half. You will not be liable for any unauthorized use that occurs after you notify us.  
You may, however, be liable for unauthorized use that occurs before your notice to us. You could have up to 
$500 liability if the loss is not reported within 2 days of discovery, or unlimited liability if the unauthorized 
transaction is not reported within 60 days of when the unauthorized use was reported on your periodic 
statement. 

ENTIRE AGREEMENT; SEVERABILITY; INTERPRETATION.  The Cardmember Documents constitute the 
entire agreement between you and us relating to your Account and supersede any other prior or 
contemporaneous agreement between you and us relating to your Account.  Except as otherwise expressly 
provided, if there is any conflict among these documents, the terms of this Agreement control.  If any part of 
this Agreement is unenforceable this will not make any other part unenforceable.  The headings used in this 
Agreement are for the convenience of reference only and are not intended to define or describe the scope or 
intent of any portion of the Agreement. 

 
 
 
 
 
 
 
MARYLAND RESIDENTS:  You have the right under Section 12-510 of the Commercial Law Code to receive 
an answer to a written inquiry concerning the status of your Account.  Finance charges will be imposed in 
amounts or at rates not in excess of those permitted by law. 

NEW JERSEY RESIDENTS:  Because certain provisions of this Agreement are subject to applicable laws, they 
may be void, unenforceable or inapplicable in some jurisdictions.  None of these provisions, however, is void, 
unenforceable or inapplicable in New Jersey. 

NOTICE TO THE BUYER - 1. DO NOT SIGN THIS CREDIT AGREEMENT BEFORE YOU READ IT OR 
IF IT CONTAINS BLANK SPACES.  2. YOU ARE ENTITLED TO A COMPLETELY FILLED IN COPY 
OF THIS CREDIT AGREEMENT.  3. YOU MAY AT ANY TIME PAY MORE THAN THE MINIMUM 
PAYMENT, OR YOUR ENTIRE BALANCE IN FULL WITHOUT INCURRING ANY ADDITIONAL 
CHARGE FOR PREPAYMENT. 

RETAIL INSTALMENT CREDIT AGREEMENT 

CARDMEMBER:  Your signature (including any electronic or digital signature) on any Application or on any 
sales slip or other evidence of indebtedness on your Account represents your signature on this Agreement.  
Your address on your Application represents your address on this Agreement. 

BANK: 
Amalgamated Bank of Chicago 
P.O. Box A3979 
Chicago, Illinois 60690 
Date: October 1, 2016 

Your Billing Rights: Keep This Document For Future Use 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What to Do If You Find a Mistake on Your Statement 

If you think there is an error on your statement, write to us at Amalgamated Bank of Chicago, P.O. Box 

A3979, Chicago, Illinois 60690. 

In your letter, give us the following information: 

* 

* 

Account information: Your name and account number. 

Dollar amount: The dollar amount of the suspected error. 

Description of problem: If you think there is an error on your bill, describe what you believe is wrong 

* 
and why you believe it is a mistake. 

You must contact us: 

* 

Within 60 days after the error appeared on your statement. 

At least 3 business days before an automated payment is scheduled, if you want to stop payment on the 

* 
amount you think is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we are not required 

to investigate any potential errors and you may have to pay the amount in question. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things: 

Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell 

1. 
you if we have already corrected the error.  

Within 90 days of receiving your letter, we must either correct the error or explain to you why we 

2. 
believe the bill is correct. 

While we investigate whether or not there has been an error: 

* 

We cannot try to collect any amount in question, or report you as delinquent on that amount.  

The charge in question may remain on your statement, and we may continue to charge you interest on 

* 
that amount.  

While you do not have to pay the amount in question, you are responsible for the remainder of your 

* 
balance. 

* 

We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

If we made a mistake: You will not have to pay the amount in question or any interest or other fees 

* 
related to that amount.  

If we do not believe there was a mistake: You will have to pay the amount in question, along with 

* 
applicable interest and fees. We will send you a statement of the amount that you owe and the date payment is 
due. We may then report you as delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days 
telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting 
that you are questioning your bill. We must tell you the name of anyone to whom we reported you as 
delinquent, and we must let those organizations know when the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the amount you question, even if your 

bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you 

have tried in good faith to correct the problem with the merchant, you may have the right not to pay the 
remaining amount due on the purchase.  

To use this right, all of the following must be true: 

1. 
The purchase must have made in your home state or within 100 miles of your current mailing address, 
and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase 
was based on an advertisement we mailed to you, or if we own the company that sold you the goods or 
services.) 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
You must have used your credit card for the purchase. Purchases made with cash advances from an 

2. 
ATM or with a check that accesses your credit card account do not qualify. 

3. 

You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing 

at:  

Amalgamated Bank of Chicago 
P.O. Box A3979 
Chicago, Illinois 60690 

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish 

our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not 
pay, we may report you as delinquent.