Credit Card Account Agreement 

SunTrust Private Wealth Management Card


Rev. 3/16 

Table of Contents 

SUMMARY OF KEY TERMS 
AGREEMENT TERMS 
Costs 
Payments 
Amendment (Changes) and Assignment 
Additional Information 
Arbitration 
Your Billing Rights 
Definition 

Card Account Agreement (CA) 
SUMMARY OF KEY TERMS 

Each bolded word or phrase is defined in the definitions section at the end of thi 
Agreement. A copy of the Agreement may be found online at www.suntrust.com/ 
personal-banking/credit-cards. 

When are You bound by the CA Terms?  Your Card Account Agreement with SunTrust starts and You agree to the terms when 

(1) You accept and/or sign the Card or (2) You or an Authorized User use(s) the Card or 
Account, thus obtaining Credit from SunTrust. 

What types of transactions might You 
make with the Card/Account and how 
are these transactions itemized on 
Your bill each month? 

• You may use Your Card/Account to make legal Purchases, Cash Advances, Overdraft
Advances and Balance Transfers. You are responsible for transactions that You, other
Cardholders, and Authorized Users make, whether the transactions are legal or not.
• Each type of transaction has different associated costs and terms; each transaction type

What You Pay, when, how, and what 
happens if You pay late? 

and associated costs are grouped together and detailed in Your monthly Statement
(Card Account bill) by transaction type. The combined outstanding amount of each
transaction type is Your New Balance due on Your Account each month (Billing
Period). You must pay all Interest Charges, fees, and Other Charges properly charged
to Your Account.

• SunTrust will send You a monthly Statement (bill). You agree to pay all Authorized
Charges on the Statement. You have the option of paying in full the New Balance
shown on each Statement or paying in installments that at least equal the amount of
the Minimum Payment shown on Your Statement. In either case, the payment Due Date
will be at least 25 days after the Closing Date of Your Statement.

• The Minimum Payment will include any amount past due or over Your Credit Limit plus
the greater of (1) $20.00, (2) 2% of the New Balance, or (3) 1% of the New Balance plus
current Interest Charges and Other Charges. If the New Balance is less than $20.00,
the Minimum Payment will be the New Balance. If You pay more than the Minimum
Payment, You still must make the Minimum Payment on subsequent Statements until
You have fully paid what You owe. You must pay in U.S. dollars, without restrictive
terms, and in accordance with the Standard Payment Instructions.

• If You do not pay at least the Minimum Payment by the Due Date, SunTrust will charge
a Late Payment fee, unless Your Account is exempt from Late Payment fees. If You 
make a Late Payment, You will be in Default and You may be subject to rate increases.
If You are in Default for any reason, SunTrust can require that the entire outstanding
full Balance on Your Account be immediately paid.

How will SunTrust apply Your 
payments? 

• You agree that the Minimum Payments on Your Account will be applied in the order

SunTrust selects.

• SunTrust may allocate Your Minimum Payments to Balances starting with the lowest
APR (Annual Percentage Rate). Payments in excess of the Minimum Payment will
generally be applied first to Balances with the highest APR and any remaining portion to
the other Balances in descending order based on their APRs, unless SunTrust is required
by applicable law to use a different payment application method in connection with a
deferred interest or similar program.

• Payments are normally applied to restore Your available Credit (the amount of Your
unused Credit Limit). There may be a delay in restoring Your available Credit until
SunTrust determines whether a payment is likely to be returned for insufficient funds o
for some other reason.

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What other important terms exist in 
the CA? 

Interest Charges and Transaction Fees in 
General: 

Interest Rates and Interest Charges based 
upon Credit Inquiries: 

Cost on Purchases: 
SunTrust will charge the Interest Charge 
(unless inapplicable because of the 
Grace Period) on Your Purchases from the 
transaction date. 

Your liability for unauthorized use of the Card – what to do/what happens if Your Card 
is stolen.

Credit Limits, Authorization, and Convenience Checks – spending limits/transaction authorization.

Individual Liability – each Cardholder is individually and jointly liable for all Authorized Charges.

Termination – You or SunTrust can terminate or suspend Your Credit at any time with/

without cause.

Sharing of Information – how SunTrust safeguards your information/how-when SunTrust
 
may disclose Your information to others; refers to SunTrust’s Privacy Statement.

Arbitration – the way in which You and SunTrust agree to resolve claims; You have the 

right to opt out of arbitration as the agreed upon claims resolution method.

Billing Dispute Rights – details Your rights if You dispute charges/are not satisfied with

good/services You procure from merchants using Your Card/Account.

Defined Terms – defines all essential terms used in the CA


SunTrust calculates Interest Charges using the Average Daily Balance (including new 

transactions) method. SunTrust also uses compounded interest in calculating Interest 

Charges. Compounded interest means that interest is added to the principal that You
 
owe and interest then applied each successive Billing Period on the outstanding Balance
 
and new charges. [See the Card Mailer for disclosure of APRs, corresponding DPRs (Daily 

Periodic Rate), Minimum Interest Charge, transaction fees, and Other Charges.]


Your eligibility for Credit, initial and on-going Interest Rates, and other CA terms may 

vary based upon Your credit worthiness. You authorize SunTrust to make or have made 

any credit, employment, and investigative inquiries about You that SunTrust deems 

appropriate about: (1) whether SunTrust will provide You with a Card Account and 

if so at what rates/terms, (2) modifications to Your Card Account rates/terms while 

You maintain the Account, or (3) collection of Credit under Your Account and other 

permissible purposes as the law allows.


• Any Purchase Balance not paid by the Due Date on the Statement will incur an Interest 

Charge on the following month’s Statement. 

• The cost for Purchases (DPR Interest Charge, when it applies) is the Average Daily 

Balance on Purchases multiplied by (1) the number of days in the Billing Period and (2) 
the applicable DPR. 

• You will have a Grace Period on any new Purchases that are reflected for the first tim 
on Your current Statement if You pay Your New Balance on time each Billing Period. 
Those new Purchases will not be subject to an Interest Charge during the Billing Period 
reflected in the current Statement if You satisfy the conditions for applicability of the 
Grace Period. 

Costs on Cash Advances: 
SunTrust will charge the Interest Charge on 
Your Cash Advances from the date they are 
posted to Your Account. 

The costs for Cash Advances consist of (1) interest computed at the applicable DPR on 
the Average Daily Balance (for Cash Advances) and (2) Cash Advance transaction fees. 
The DPR Interest Charge is the Average Daily Balance on Cash Advances multiplied by 
(1) the number of days in the Billing Period and (2) the applicable DPR. Cash Advances 
do not have a Grace Period. 

Cost on Overdraft Advances: 
SunTrust will charge the Interest Charge on 
Your Overdraft Advances from the date they 
are posted to Your Account. 

The cost on Overdraft Advances (DPR Interest Charge) is the Average Daily Balance on 
Overdraft Advances multiplied by (1) the number of days in the Billing Period and (2) 
the applicable DPR. In accordance with its Rules and Regulations for Deposit Accounts, 
SunTrust will assess You its usual deposit account fee for such service, separately, and as 
part of Your deposit Account fees. Overdraft Advances do not have a Grace Period. 

Costs on Balance Transfers: 
When SunTrust provides You a Balance 
Transfer check or Balance Transfer request 
form or when You request a Balance 
Transfer, SunTrust will charge the Interest 
Charge on Your Balance Transfer from the 
date it is posted to Your Account. 

• The costs for Balance Transfers consist of (1) interest computed at the applicable 

DPR on the Average Daily Balance (for Balance Transfers) and (2) Balance Transfer 
transaction fees. 

• The DPR Interest Charge is the Average Daily Balance on Balance Transfers multiplied 

by (1) the number of days in the Billing Period and (2) the applicable DPR. 

• SunTrust may from time to time offer You Balance Transfer Promotional Offers with 

different Balance Transfer Interest Charges and transaction fees than the Card Mailer 
terms. Those different Interest Charges and fees will be disclosed in the Balance 
Transfer Promotional Offer. Unless SunTrust informs You otherwise, Balance Transfers 
do not have a Grace Period. 

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Foreign Currency Exchange on 
Non-US Transactions: 

Other Charges: 

Other Charges: 

Minimum Interest Charges: 

• All Purchase and Cash Advance transactions processed in a foreign currency will be 

converted to U.S. dollars under the regulations (which affect rate and actual date of the 
exchange) of the Card Association before being charged to Your Account. 

• If Your Account has a foreign currency transaction fee, it will be shown on the Card Mailer. 
• Conversion may occur on a date other than the date of the transaction or the date the 
transaction is posted to Your Statement, which may affect the conversion rate used. If 
a Credit transaction is processed and has a processing date different than the original 
transaction, then the exchange rate of the Credit can be greater/less than that of the 
original transaction. 

Late Payment Fee. Unless Your Account is exempt from Late Payment fees, if SunTrust 
has not received at least the Minimum Payment by its Due Date as shown on a Statement, 
SunTrust will add a Late Payment fee to Your Purchase Balance based on the New 
Balance outstanding as of the Closing Date for the Statement. 
Annual Fee. If Your Account has an annual fee, it will be shown on the Card Mailer, and 
SunTrust will add the annual fee to Your Purchase Balance. 
Returned Payment Fee. Unless Your Account is exempt from Returned Payment fees, 
SunTrust will add a Returned Payment fee to Your Purchase Balance if (1) a payment that 
You make or authorize is returned to SunTrust unpaid; or (2) any Balance Transfer, Cash 
Advance, or Promotional Balance check is dishonored for any reason. This fee may be 
imposed even if Your payment is later re-presented to and paid by Your fi  ancial institution. 
Stop Payment Fee. SunTrust will add a $39.00 stop payment fee to Your Purchase 
Balance if You ask SunTrust to stop payment on any Convenience Check drawn on Your 
Account or on any Balance Transfer request. 

Documentation Fee. SunTrust will provide copies of Statements, sales drafts, etc., to 
You upon request. If You request copies of more than two items during a Billing Period, 
SunTrust will add a fee to Your Purchase Balance up to $5.00 for each additional copy 
unless prohibited by applicable law. SunTrust will not impose any fee if Your request is 
made in connection with written notice of a billing error. 

If You incur Interest Charges in any Billing Period, a minimum Interest Charge will 
post to Your Account (such minimum Interest Charge shown as the “Minimum Interest 
Charge” on Your Statement). 

Changes 

SunTrust can change some of Your rates and other terms in accordance with applicable 
law. This table shows some possible changes. 

Type of change 

What may trigger change 

Interest Rate increase on new charges 

In the first yea , a Promotional Rate ends or the 
Index Rate changes; after that, any reason 

Advance notice of change 

Promotional Rate ends or 
Index Rate changes, no notice; 
otherwise, 45 days 

Interest Rate increase on existing 
Balances 

Promotional period ends, Index Rate changes, or 
Your Account is in a workout arrangement 

No notice requirement or per terms 
of the workout arrangement 

Increase or decrease to Credit Limit 

Any reason 

None 

Some fees and other terms 

Can change for any reason 

Up to 45 days for certain fees and 
Minimum Payment changes 

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Card Account Agreement (CA) 
AGREEMENT TERMS 

Each bolded word or phrase is defined in the definitions section at the end of thi 
Agreement. A copy of the Agreement may be found online at www.suntrust.com/ 
personal-banking/credit-cards. 

Your Card Account Agreement with SunTrust starts and You agree to these terms when You accept and/or sign the Card or You or 
an Authorized User use(s) the Card or Account, thus obtaining credit from SunTrust. 

Costs 

You may use Your Card and Account to make Purchases, Cash Advances, Overdraft Advances and Balance Transfers. Each type of 
charge will have its own Balance. Each type of Balance may have a separate DPR and corresponding Interest Charges. 
You agree to pay SunTrust for all credit extended on Your Account, plus any Interest Charges, Other Charges and other fees 
and amounts properly charged to Your Account. You agree to use Your Account only for legal transactions. It is not SunTrust’s 
responsibility to make sure You only use Your Account for legal transactions, and You will remain responsible to pay for any 
transactions whether legal or not. SunTrust may decline authorization for any Internet gambling transaction. SunTrust will not be 
liable if You engage in an illegal transaction. 

Interest Charges and Transaction Fees  The conditions under which Interest Charges and transaction fees apply depend upon 

whether the transaction is a Purchase, Cash Advance, Overdraft Advance, Balance 
Transfer, or Promotional Offer. 

SunTrust calculates Interest Charges using the Average Daily Balance (including new transactions) method. SunTrust also uses 
compounded interest in calculating Interest Charges. Compounded interest means that interest is added to the principal that You 
owe and interest then applied each successive Billing Period on the outstanding Balance and new charges. 
Interest Charges that apply on Your Account are set forth in the Card Mailer. 

Interest Charge for Purchases 

Cost: Interest Charge (Average Daily Balance for Purchases x no. days in Billing Period x DPR) 

Any Purchase Balance not paid by the Due Date on the Statement will incur an Interest Charge on the following month’s 
Statement. The cost for Purchases (DPR Interest Charge, when it applies) is the Average Daily Balance on Purchases multiplied by 
(1) the number of days in the Billing Period and (2) the applicable DPR.

You will have a Grace Period on any new Purchases that are reflected for the first time o  Your current Statement if You pay Your 

New Balance on time each Billing Period. Those new Purchases will not be subject to an Interest Charge during the Billing Period 
reflected in the current Statement if You satisfy the conditions for applicability of the Grace Period. 
SunTrust will charge the Interest Charge (unless inapplicable because of the Grace Period) on Your Purchases from the transaction date. 
The DPR for Purchases (that are subject to Interest Charges) may or may not vary each month based on changes in the Index Rate. 
The Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR. 

Interest Charge and Transaction Fees 
for Cash Advances 

Costs: Interest Charge (Average Daily Balance for Cash Advances x no. days in Billing 
Period x DPR) + Cash Advance transaction fees. 

The costs for Cash Advances consist of (1) interest computed at the applicable DPR on the Average Daily Balance (for Cash 

Advances) and (2) Cash Advance transaction fees.

The DPR Interest Charge is the Average Daily Balance on Cash Advances multiplied by (1) the number of days in the Billing Period
 
and (2) the applicable DPR. The Cash Advance transaction fee is disclosed in the Card Mailer.

The DPR for Cash Advances may or may not vary each month based on changes in the Index Rate. The Card Mailer discloses 

whether the Account is subject to a Variable or a Non-variable APR. 
SunTrust will charge the Interest Charge on Your Cash Advances from the date they are posted to Your Account. Cash Advances 
do not have a Grace Period. 

Interest Charge for Overdraft 
Advances 

Cost: Interest Charge (Average Daily Balance for Overdraft Advances x no. days in 
Billing Period x DPR) 

The cost on Overdraft Advances (DPR Interest Charge) is the Average Daily Balance on Overdraft Advances multiplied by (1) the 
number of days in the Billing Period and (2) the applicable DPR. In accordance with its Rules and Regulations for Deposit Accounts, 
SunTrust will assess You its usual deposit account fee for such service, separately, and as part of Your deposit account fees. 
The DPR for Overdraft Advances may or may not vary each month based on changes in the Index Rate. The Card Mailer discloses 
whether the Account is subject to a Variable or a Non-variable APR. 
SunTrust will charge the Interest Charge on Your Overdraft Advances from the date they are posted to Your Account. Overdraft 
Advances do not have a Grace Period. 

Interest Charge and Transaction Fees 
for Balance Transfers 

Costs: Interest Charge (Average Daily Balance for Balance Transfers x no. days in Billing 
Period x DPR) + Balance Transfer transaction fees. 

The costs for Balance Transfers consist of (1) interest computed at the applicable DPR on the Average Daily Balance (for Balance 
Transfers) and (2) Balance Transfer transaction fees. 
The DPR Interest Charge is the Average Daily Balance on Balance Transfers multiplied by (1) the number of days in the Billing Period 
and (2) the applicable DPR. The Balance Transfer transaction fee for a ‘regular’ Balance Transfer or ‘Promotional Balance’ Balance 
Transfer is disclosed in the Card Mailer; provided, that SunTrust may from time to time offer You Balance Transfer Promotional Offers 
with different Balance Transfer Interest Charges and transaction fees than the Card Mailer terms. Those different Interest Charges 

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and fees will be disclosed in the Balance Transfer Promotional Offer. SunTrust will add the Balance Transfer fee to the ‘Balance 
Transfer’ Balance of Your Account, unless SunTrust informs You when You make a Balance Transfer that the Balance Transfer 
amount and Balance Transfer fee will be added to another category of Balance (e.g., Purchases or Cash Advances). 
Unless SunTrust informs You otherwise, Balance Transfers do not have a Grace Period. When SunTrust provides You a Balance 
Transfer check or Balance Transfer request form or when You request a Balance Transfer, SunTrust will charge the Interest Charge 
on Your Balance Transfer from the date it is posted to Your Account. 
The DPR for Balance Transfers (that are subject to Interest Charges) may or may not vary each month based on changes in the 
Index Rate. The Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR. 

Interest Charge for Promotional 
Balances 

Cost: Interest Charge (Average Daily Balance for Promotional Balances x no. days in 
Billing Period x Promotional Rate DPR) 

SunTrust may from time to time offer You a Promotional Rate on certain Purchases or Balance Transfers through Promotional 
Offers. If You accept a Promotional Offer, the resulting Promotional Balance will be subject to the terms of that specific 
Promotional Offer and this Agreement. In each Promotional Balance program, any new or different terms of the program not 
disclosed in this Agreement (such as the APR, effective dates and other special terms) will be detailed in the Promotional Offer. 
The DPR Interest Charge is the Average Daily Balance on Promotional Balances multiplied by (1) the number of days in the Billing 

Period and (2) the applicable DPR.

The Promotional Rate will apply to those Promotional Balances until the Promotional Offer Termination Date. A Promotional 

Balance will not, after the Termination Date, be eligible for another Promotional Rate.

After the Termination Date, Your Promotional Rate will change to Your regular Purchases DPR, unless disclosed otherwise in the 
Promotional Offer. If the reason for the Termination Date is a Delinquency Triggering Event, SunTrust will change the DPR that 
applies to Your new and outstanding Promotional Balances to the Purchase DPR and corresponding APR, after SunTrust provides 
You any notice required by applicable law. 

Minimum Interest Charge 

If You incur Interest Charges in any Billing Period, a minimum Interest Charge will post to Your Account (such minimum Interest 
Charge shown as the “Minimum Interest Charge” on Your Statement). If You incur Interest Charges in any Billing Period, the 
Minimum Interest Charge will be no less than the amount disclosed in the Card Mailer. SunTrust may allocate the Minimum 
Interest Charge among Your various Balances in the manner that SunTrust elects as permitted by applicable law. 

Foreign Currency Exchange for Non-US Transactions 

All Purchase and Cash Advance transactions processed in a foreign currency will be converted to U.S. dollars under the regulations 
of the Card Association before being charged to Your Account. (The exchange rate that the Card Association uses to convert 
currency is a rate the Card Association selects either from the range of rates available in the wholesale currency markets for the 
applicable processing date (which rate may vary from the rate the Card Association itself receives) or the government-mandated 
rate in effect on the applicable processing date.) 
Conversion may occur on a date other than the date of the transaction or the date the transaction is posted to Your Statement, 
which may affect the conversion rate used. If a Credit transaction is processed and has a processing date different than the original 
transaction, then the exchange rate of the Credit can be greater/less than that of the original transaction. 
If Your Account has a foreign currency transaction fee, it will be shown on Your Card Mailer and will be calculated after each 
Purchase transaction has been converted from a foreign currency. 

Other Charges 

Late Payment Fee. Unless Your Account is exempt from Late Payment fees, if SunTrust has not received at least the Minimum 

Payment by its Due Date as shown on a Statement, SunTrust will add a Late Payment fee to Your Purchase Balance based on the 

New Balance outstanding as of the Closing Date for the Statement. The Late Payment fee is stated on the Card Mailer.

Annual Fee. If Your Account has an annual fee, it will be shown on the Card Mailer, and SunTrust will add the annual fee to Your 

Purchase Balance. If an annual fee is applicable to Your Account, SunTrust will provide You with notice of that annual fee in the 

manner required by law and explain how You may terminate Credit availability under the Account to avoid paying any such annual 

fee. If You do not terminate the Account, the terms disclosed will continue to apply.

Returned Payment Fee. Unless Your Account is exempt from Returned Payment fees, SunTrust will add a Returned Payment fee 

to Your Purchase Balance if (1) a payment that You make or authorize is returned to SunTrust unpaid (for example, if a check or an 

electronic funds transfer to SunTrust is returned for insufficient funds or is returned because it is not signed or cannot be processed

for any reason); or (2) any Balance Transfer, Cash Advance, or Promotional Balance check is dishonored for any reason. This fee 

may be imposed even if Your payment is later re-presented to and paid by Your financial institution. The Returned Payment fee is 

stated on the Card Mailer.

Stop Payment Fee. SunTrust will add a $39.00 stop payment fee to Your Purchase Balance if You ask SunTrust to stop payment on 

any Convenience Check drawn on Your Account or on any Balance Transfer request.

Documentation Fee. SunTrust will provide copies of Items to You upon request. If You request copies of more than two Items
 
during a Billing Period, SunTrust will add a fee to Your Purchase Balance up to $5.00 for each additional copy unless prohibited by 

applicable law. SunTrust will not impose any fee if Your request is made in connection with written notice of a billing error.


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Payments 

What You Pay, When, How, and what happens if You pay late 

SunTrust will send Your Statement to the address that the Bank has on file for You. You agree to pay all Authorized Charges on 
the Statement. You have the option of paying in full the New Balance shown on each Statement or paying in installments that at 
least equal the amount of the Minimum Payment shown on Your Statement. 
In either case, the payment Due Date will be at least 25 days after the Closing Date. The Minimum Payment will include any 
amount past due or over the Credit Limit plus the greater of (1) $20.00, (2) 2% of the New Balance, or (3) 1% of the New Balance 
plus current Interest Charges and Other Charges. The Minimum Payment amount will either be rounded up or down to the nearest 
dollar. If the New Balance is less than $20.00, the Minimum Payment will be the New Balance. If You pay more than the Minimum 
Payment, You still must make the Minimum Payment on subsequent Statements until You have fully paid what You owe. 
You must pay in U.S. dollars, without restrictive terms, and in accordance with the Standard Payment Instructions. You must 
contact SunTrust at least 3 business days before an automated payment is scheduled, if You want to stop payment on the amount 
You think is wrong. 
If You do not pay at least the Minimum Payment by the Due Date, SunTrust will charge a Late Payment fee, unless Your Account 
is exempt from Late Payment fees. If You make a Late Payment, You will be in Default and You may be subject to rate increases. 
If You are in Default for any reason, SunTrust can require that the entire full Balance on Your Account be immediately paid. If 
You do not immediately pay SunTrust the entire full Balance due when required, except as specifically addressed in the Arbitration 
Provision of this Agreement, You will be liable to SunTrust for collection costs that SunTrust incurs, including reasonable attorneys’ 
fees and expenses of legal actions to the extent permitted by applicable law. Where required by state law SunTrust will provide You 
with notice and a right to remedy Your Default in accordance with that law. SunTrust’s acceptance of a payment after the payment 
Due Date or after You have exceeded Your Credit Limit does not waive SunTrust’s right to require immediate payment of Your 
entire full Balance. 

How SunTrust will apply payments 

You agree that the Minimum Payments on Your Account will be applied in the order SunTrust selects in accordance with applicable 
law. SunTrust may allocate Your Minimum Payments to Balances starting with the lowest APR. Payments in excess of the Minimum 
Payment will generally be applied first to Balances with the highest APR and any remaining portion to the other Balances in 
descending order based on their APRs, unless SunTrust is required by applicable law to use a different payment application method 
in connection with a deferred interest or similar program. Payments are normally applied to restore Your available Credit (the 
amount of Your unused Credit Limit). There may be a delay in restoring Your available Credit until SunTrust determines whether a 
payment is likely to be returned for insufficient funds or for some other reason 

Amendment (Changes) and Assignment 

IMPORTANT NOTICE: In accordance with applicable law, SunTrust may unilaterally change the APRs, Other Charges, and other 
terms of this Agreement at any time. This includes modifications, deletions and the addition of new provisions, including non 
financial provisions (for example, SunTrust may add provisions relating to SunTrust’s enforcement rights or the resolution of 
claims and disputes). SunTrust will send You notice in accordance with the communication method (in writing or via posting of 
updated Agreement terms at www.suntrust.com/personal-banking/credit-cards) and in the time and manner required by law for 
the changes that SunTrust intends to make to Your Account and this Agreement. Changes will be automatically effective on the 
date SunTrust specifies, except as otherwise provided in any change in terms notice SunTrust provides. Use of Your Account is 
not necessary for a change in terms to be effective. You will have the right to reject certain changes and pay off Your Account in 
the same manner and under the same terms and conditions as then in effect, as described in any change in terms notice SunTrust 
provides and as required by applicable law. SunTrust may terminate or suspend Your ability to use the Account if You reject certain 
changes, to the extent permitted by applicable law and as described in any change in terms notice that SunTrust provides. SunTrust 
has the right to Assign SunTrust’s rights under this Agreement and any amount You owe to SunTrust. You do not have the right to 
assign or transfer Your rights under this Agreement. 

Additional Information 

Your liability for unauthorized use of the Card 

To report a lost/stolen Card call: 866.732.1683. State that You are reporting a lost/stolen Card. You must notify the Bank 
promptly in the event of loss, theft, or unauthorized use of Your Card. This notification responsibility means that You should 
regularly check Your Statements to review charges that post to Your Account to confirm that unauthorized charges have not posted 
to Your Account. 
You may be liable for the unauthorized use of Your Card. If unauthorized use of Your Account occurs, You agree to cooperate with 
SunTrust and law enforcement authorities in identifying the unauthorized user. However, You will not be liable for unauthorized use 
that occurs after You notify SunTrust orally or in writing of the loss, theft, or possible unauthorized use. In any case, Your liability 
will not exceed $50 for each occurrence of loss or theft or any lesser amount required by applicable law or the requirements of the 
Card Association. You may write to SunTrust at: Cardholder Services, P.O. Box 621569, Orlando, FL 32862-1569. 

Ownership of the Card 

Your Card and any Convenience Checks or other Credit instrument or device that SunTrust provides to You are SunTrust’s property 
and must be returned to SunTrust or SunTrust’s agent immediately upon demand. At SunTrust’s request You will destroy Your Card, 
other Credit instruments or devices and/or special checks, by cutting them in half and surrendering those items to SunTrust or 
SunTrust’s agent by mailing them to SunTrust or dropping them off at SunTrust’s office 

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Credit Limits, Authorization, and Convenience Checks 

Unless Your Account type or SunTrust permits You to exceed Your Credit Limit, You agree to not exceed the Credit Limit that 
SunTrust establishes for You, but if You do, You agree to pay the over Credit Limit amount as part of Your next Minimum Payment. 
SunTrust may raise or lower Your Credit Limit at SunTrust’s discretion, as permitted by applicable law. SunTrust is not liable to 
You for decreases that affect Your Credit Limit or spending limits. Each of You may request an increase to the Credit Limit of a 
joint Account. If You were required to have a joint Account because one of You was less than 21 years of age when Your Account 
was opened and that individual remains less than 21 years of age when SunTrust considers raising the Credit Limit of Your joint 
Account, SunTrust will not increase the Credit Limit until all of You approve and assume in writing joint liability for an increase to 
the Credit Limit of the joint Account. SunTrust may establish separate limits that restrict the amount of the Credit Limit available 
for Cash Advances or Balance Transfers. SunTrust may decline authorization for any transaction at any time. SunTrust is not liable 
for declining authorization for any transaction, regardless of SunTrust’s reason. All transactions on Your Account are subject to 
approval based upon Your Account status, available Credit, credit history and other factors. You may not stop the payment of any 
Card transaction. 
SunTrust may reject and return unpaid any Convenience Check that You write for any reason. You must pay SunTrust for any 
Convenience Check that SunTrust pays, even if SunTrust were permitted to reject and return the Convenience Check, unless 
the Convenience Check constitutes unauthorized use. SunTrust may refuse to issue Convenience Checks or, upon notice to You, 
refuse to permit the use of Convenience Checks already issued. You may call SunTrust at 800.477.9702 to place a stop payment 
on an unpaid Convenience Check. SunTrust will charge the stop payment fee. You must provide SunTrust the date, amount, name 
of payee, and the number of the Convenience Check. If any information You provide is incorrect or if You do not afford SunTrust 
a reasonable opportunity to act on Your request, SunTrust may not be able to stop payment. Once a Convenience Check has been 
paid, SunTrust will not be able to reverse the payment. Your stop payment request will remain valid for 6 months. You must renew 
Your request before it expires if You want SunTrust to continue honoring the stop payment request after the initial 6 month period. 
You agree to hold harmless and indemnify SunTrust from any losses, expenses and costs, including attorneys’ fees incurred by 
SunTrust, for preventing or failing to prevent payment. 

Individual Liability 

You, as a Cardholder, are liable for all Credit obtained under Your Account(s), whether obtained by You, another Cardholder or an 
Authorized User of the Account. If there is more than one Cardholder on the Account, each of You is liable, jointly and severally, 
for all Credit obtained under the Account(s), regardless of which of You obtains that Credit or benefits from it 

Termination 

Either You or SunTrust may terminate this Agreement or suspend Your Credit privileges under this Agreement at any time, with 
or without cause. You will not try to make any Purchases or Balance Transfers or try to obtain any Cash Advances or Overdraft 
Advances on Your Account after Your Credit privileges have been terminated or suspended. However, this Agreement will 
otherwise remain in full force and effect until You pay all sums due SunTrust. 

Applicable Law 

Applicable Law. Except as expressly set forth in the Arbitration Provision of this Agreement, this Agreement and the interpretation 
and enforcement thereof (including but not limited to the exportation of interest rates) will be governed by Federal law applicable 
to SunTrust and, to the extent not preempted by Federal law, the laws of the State of Georgia without regard to its conflicts of law 
provisions and principles. If there is any conflict between any of the terms and conditions of this Agreement and applicable Federal or 
State law, this Agreement will be considered changed to the extent necessary to comply with the applicable law. You agree that all 
terms of this Agreement are material to the determination of interest. SunTrust accepts this Agreement in its home state, Georgia. 

Jury Trial Waiver 

TO THE EXTENT PERMITTED BY APPLICABLE LAW, FOR ANY MATTERS NOT SUBMITTED TO ARBITRATION, YOU AND SUNTRUST 
HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY WITH RESPECT TO ANY 
LITIGATION ARISING OUT OF THIS AGREEMENT, RELATING TO THE CREDIT, OR ANY OTHER DISPUTE OR CONTROVERSY BETWEEN YOU 
AND SUNTRUST. 

Class Action Waiver 

TO THE EXTENT PERMITTED BY APPLICABLE LAW, FOR ANY MATTERS NOT SUBMITTED TO ARBITRATION, YOU AND SUNTRUST 
HEREBY AGREE THAT ANY LITIGATION ARISING OUT OF THIS AGREEMENT, RELATING TO THE ACCOUNT, OR ANY OTHER DISPUTE OR 
CONTROVERSY BETWEEN YOU AND SUNTRUST WILL PROCEED ON AN INDIVIDUAL BASIS AND WILL NOT PROCEED AS PART OF A CLASS 
ACTION AND THAT YOU AND SUNTRUST HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND IRREVOCABLY WAIVE ANY RIGHT TO 
PROCEED IN A CLASS ACTION OR TO SERVE AS A CLASS REPRESENTATIVE. 

Other Products and Services 

SunTrust will, at Your request, arrange for an overnight courier to deliver additional or replacement Cards on an expedited basis. 
The charge assessed by the overnight courier will be added to Your Account Balance. From time to time, new products, optional 
services or enhancements (for example, insurance or Card registration) may be offered on Your Account. SunTrust is not liable for 
these features, services and enhancements, when they are the responsibility of a third party provider. You agree to hold SunTrust 
harmless from any claims, actions or damages resulting from Your use of any of these features, services or enhancements, when 
permitted by applicable law. SunTrust reserves the right to adjust, add, or delete benefits and services at any time 

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Credit Inquiries 

You authorize SunTrust to make or have made any credit, employment, and investigative inquiries that SunTrust deems appropriate 
related to the extension or collection of Credit under the Account. If You dispute credit information SunTrust is reporting about You, 
You may notify SunTrust at Cardholder Services, Attention: Dispute Department, P.O. Box 620548, Orlando, FL 32862-0548. 

Consumer Reporting Agencies (Credit Bureaus) 

It is standard banking industry practice and within federal and state law for SunTrust routinely to provide data about customer loan 
repayment and transactions to consumer reporting agencies and other creditors. SunTrust may report information about Your Account(s) 
to credit bureaus. Late Payments, missed payments, or other Defaults on Your Account(s) may be reflected in Your credit report. 

Sharing of Information 

SunTrust may, to the extent and in the manner permitted by applicable law, communicate information about SunTrust’s experiences 
and transactions with You to consumer reporting agencies, SunTrust’s affiliates, and others who may properly receive that 
information. You may refer to SunTrust’s Privacy Statement for more details about how SunTrust collects, uses, retains, discloses, 
and safeguards information about You and Your Account. SunTrust’s Privacy Statement is provided when consumer Cardholders 
establish a customer relationship with SunTrust, once each year while Cardholders maintain a customer relationship with SunTrust, 
and at other times required by law. You may request an additional copy of SunTrust’s Privacy Statement by calling SunTrust at 
866.732.1683 or sending a written request to SunTrust at Cardholder Services, Attention: Customer Service, P.O. Box 621629, 
Orlando, FL 32862-1629. 

Waiver 

SunTrust’s failure to exercise, or SunTrust’s delay in exercising, any of SunTrust’s rights under the Agreement for any reason will 
not mean that SunTrust will be unable to exercise those rights later. 

Severability 

The invalidity of any provision of the Agreement will not affect the validity of any other provision. 

Entire Agreement 

This Agreement, as modified from time to time in accordance with applicable law by any change in terms that SunTrust will deliver 
to You (in writing or via update to Agreement terms that are published at www.suntrust.com/personal-banking/credit-cards), 
constitutes the entire Agreement between You and SunTrust, and supersedes any prior negotiation or understanding between 
You and SunTrust concerning the subject matter of this Agreement. Section headings are for convenience only and are to be 
disregarded when interpreting this Agreement. 

Illegal Transaction 

Any financial service that SunTrust provides pursuant to this Agreement may be used for any transaction permitted by law in 
accordance with this Agreement. You agree that illegal use of any financial service will be deemed an action of Default and/ 
or breach of contract and that SunTrust may terminate any such financial service and/or other related services at SunTrust’s 
discretion. You will remain responsible for paying for a transaction, even if it is not permissible. If any illegal use occurs, You also 
agree to waive any right to sue SunTrust for such illegal use or any activity directly or indirectly related to it and indemnify and 
hold SunTrust harmless from any suits or other legal action or liability, directly or indirectly, resulting from such illegal use. 

Emergency Card Replacement and Cash Disbursement 

You and any Authorized User agree and authorize SunTrust to provide Your personal data to the Card Association, its members, or 
their respective contractors for the purpose of providing Emergency Card Replacement and Emergency Cash Disbursement benefits 
to You on Your Account. 

Arbitration Provision 

READ THIS PROVISION CAREFULLY AS IT WILL HAVE A SUBSTANTIAL IMPACT ON HOW DISPUTES AND CLAIMS THAT YOU AND/OR 
SUNTRUST HAVE(HAS) AGAINST EACH OTHER ARE RESOLVED. 
YOU HAVE THE RIGHT TO REJECT THIS ARBITRATION PROVISION AS SET FORTH BELOW. If You do not reject this Arbitration 
Provision, for a Claim subject to arbitration, neither You nor SunTrust will have the right to: (1) have a court or a jury decide 
the Claim; (2) engage in information-gathering (discovery) to the same extent as in court; (3) participate in a class action in 
court or in arbitration; or (4) join or consolidate Your Claim(s) with claims of any other person. The right to appeal is more 
limited in arbitration than in court and other rights in court may be unavailable or limited in arbitration. 

Claims Subject to Arbitration 

A “Claim” subject to arbitration is any claim, dispute or controversy between You and SunTrust (other than an Excluded Claim or 
Proceeding as set forth below), whether preexisting, present or future, which arises out of or relates to the Credit, this Agreement 
or any transaction conducted with SunTrust in connection with the Credit or this Agreement. “Claim” has the broadest possible 
meaning and includes initial claims, counterclaims, cross-claims, third-party claims, and federal/state/local/administrative claims. 
It includes disputes based upon contract, tort, consumer rights, fraud and other intentional torts, constitution, statute, regulation, 
ordinance, common law, and equity, and includes claims for money damages and injunctive or declaratory relief. Upon Your demand 
or SunTrust’s demand, Claim(s) will be resolved by individual (not class or class-wide) binding arbitration in accordance with the 
terms specified in the Arbitration Provision. 

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Excluded Claim or Proceeding 

Notwithstanding the foregoing, will not be subject to the Arbitration Provision: (1) any dispute or controversy about the validity, 
enforceability, coverage or scope of the Arbitration Provision or any part thereof (including, without limitation, the Class Action 
Waiver set forth in the Arbitration Provision and/or this sentence); all such disputes or controversies are for a court and not an 
arbitrator to decide; however, any dispute or controversy that concerns the validity or enforceability of the Agreement as a whole 
is for the arbitrator, not a court, to decide; (2) any individual action brought by You or SunTrust in small claims court or Your 
state’s equivalent court, unless such action is transferred, removed, or appealed to a different court; (3) the exercising of any self-
help or non-judicial remedy, including enforcement of a security interest if the Credit is secured by collateral; (4) any action to the 
extent that it seeks provisional or ancillary remedies in connection with the foregoing; and (5) any individual action in court by one 
party that is limited to preventing the other party from using a self-help remedy and that does not involve a request for damages or 
monetary relief of any kind. The institution and/or maintenance of any such right, action or litigation will not constitute a waiver 
of the right of either You or SunTrust to compel arbitration regarding any other dispute subject to arbitration pursuant to the 
Arbitration Provision. Moreover, the Arbitration Provision will not apply to any Claims that are the subject of (a) a class action filed 
in court that is pending as of the effective date of the Arbitration Provision in which You are alleged to be a member of the putative 
class (however, You and SunTrust will continue to be bound by any prior version of the Arbitration Provision) or (b) a motion to 
compel arbitration filed by SunTrust against You before the effective date of the Arbitration Provision pursuant to a prior version of 
the Arbitration Provision (however, You and SunTrust will continue to be bound by any prior version of the Arbitration Provision). 

Arbitration Provision Governing Law 

Notwithstanding any choice of law or other provision in this Agreement, You and SunTrust agree and acknowledge that this 
Arbitration Provision evidences a transaction involving interstate commerce and that the Federal Arbitration Act (Title 9 of the 
United States Code) (“FAA”) will govern its interpretation and enforcement and proceedings pursuant thereto. To the extent state 
law is applicable under FAA, the law of the state governing Your Account relationship with SunTrust shall apply. 

Class Action Waiver 

Notwithstanding any other provision of this Agreement, if either You or SunTrust elect(s) to arbitrate a Claim, neither You nor 
SunTrust will have the right (1) to participate in a class action, private attorney general action or other representative action in 
court or in arbitration, either as a class representative or class member; or (2) to join or consolidate Claims with claims of any other 
persons. No arbitrator will have authority to conduct any arbitration in violation of this provision; provided, however, that the Class 
Action Waiver does not apply to any lawsuit or administrative proceeding filed against Sun  rust by a state or federal government 
agency, even when such agency is seeking relief on behalf of a class of borrowers, including You. This provision means that SunTrust 
will not have the right to compel arbitration of any claim brought by such an agency. You and SunTrust acknowledge that the Class 
Action Waiver is material and essential to the arbitration of any disputes between us and is non-severable from this Arbitration 
Provision. If the Class Action Waiver is limited, voided, or found unenforceable, then this Arbitration Provision (except for this 
sentence) will be null and void with respect to such Claim(s) (but not as to any other Claim(s) that have been or are later brought), 
subject to the right to appeal the limitation or invalidation of the Class Action Waiver. You and SunTrust acknowledge and agree that 
under no circumstances will a class action be arbitrated. 

Arbitration Procedures 

If You or SunTrust elect(s) to arbitrate a Claim, the electing party must notify the other party in writing. This notice can be given 
after the beginning of a lawsuit and can be given in papers filed in the lawsuit. Otherwise, a notice must be sent to Sun  rust Bank 
Legal Department, Attn: General Counsel – Arbitration Election, Mail Code 0643, 303 Peachtree St., N.E., 36th Floor, Atlanta, Georgia 
30308 and our notice must be sent to the most recent address for You in our files. Any arbitration hearing that you attend must take 
place in a venue reasonably convenient to you. If a party files a lawsuit in court asserting Claim(s) that are subject to arbitration 
and the other party files a motion to compel arbitration with the court which is granted, it will be the responsibility of the party 
prosecuting the Claim(s) to commence the arbitration proceeding with an arbitration administrator in accordance with this 
Arbitration Provision and the administrator’s rules and procedures. 
The arbitration will be administered by JAMS, 1920 Main Street, Suite 300, Irvine, CA 92614, www.jamsadr.com, 800.352.5267. The 
rules and forms of JAMS may be obtained by writing to JAMS at the address listed above or visiting their website. If JAMS is unable 
or unwilling to serve as administrator, You and SunTrust may agree upon another administrator or, if You and SunTrustare unable 
to agree, a court shall determine the administrator. No company may serve as administrator, without the consent of both You and 
SunTrust, if it adopts or has in place any formal or informal policy that is inconsistent with and purports to override the terms of 
this Arbitration Provision. The arbitration will proceed in accordance with this Arbitration Provision and the administrator’s rules and 
procedures including any expedited procedures but in the event of a conflict, the provisions of this Arbitration Provision shall control. 
A single arbitrator will be appointed by the administrator and, unless You and SunTrust agree otherwise, must be a practicing 
attorney with 10 or more years of experience or a retired judge. The arbitrator will not be bound by judicial rules of procedure and 
evidence that would apply in a court, nor by state or local laws that relate to arbitration provisions or proceedings. The arbitrator 
will honor and enforce statutes of limitation and claims of privilege recognized under applicable law. In determining liability and/or 
awarding damages or other relief, the arbitrator will follow the applicable substantive law (consistent with this Agreement and the 
FAA) that would apply if the matter had been brought in court. The arbitrator may award any damages or other relief or remedies 
permitted by applicable law. For Claims that total less than $75,000.00, at Your written request, SunTrust will pay all filing, hearing 
and/or other fees that the administrator and arbitrator charge You for Claim(s) that You assert in arbitration after You have paid 
an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal court (whichever is less) in the judicial district 
in which You reside. If You have already paid a filing fee for asserting the Claim(s) in court, You will not be required to pay that 
amount again. In addition, the administrator may have a procedure whereby You can seek a waiver of fees that the administrator 
and arbitrator charge You. SunTrust will always pay any fees or expenses (1) that SunTrust is required to pay by law or the 
administrator’s rules or (2) that SunTrust is required to pay for this Arbitration Provision to be enforced. The arbitrator will have 
the authority to award attorneys’ and expert witness fees and costs to the extent permitted by this Agreement, the administrator’s 

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rules, or applicable law. The arbitrator shall award You Your reasonable attorneys’ and expert witness fees and costs (1) if and to 
the extent You prevail on Claims You assert against SunTrust in an arbitration commenced by You or (2) to the extent required 
under applicable law for this Arbitration Provision to be enforced. The arbitrator will write a brief explanation of the grounds for 
the decision. A judgment on the award may be entered by any court having jurisdiction. 

Continued Effect of Arbitration Provision, Severability, and Conflicts 

Notwithstanding any other provision of this Agreement, to the extent permitted by applicable law, this Arbitration Provision will 
survive (1) any modification, extension or forbearance of or under this Agreement; (2) Your full repayment of the Credit; (3) any 
sale or transfer of the Credit; (4) any SunTrust legal proceeding to collect a debt that You owe; (5) any bankruptcy (except where 
prohibited by bankruptcy law); and (6) the termination, cancellation, suspension, or rejection of this Agreement. If any portion of 
this Arbitration Provision (other than the Class Action Waiver) cannot be enforced, the rest of this Provision will continue to apply. 
In the event of a conflict between this Arbitration Provision and any applicable rules of JAMS or other administrator used, the 
provisions of this Arbitration Provision will control. 

Effect of Arbitration Award 

The arbitrator’s award will be final and binding on all parties, except for any right of appeal provided by the  AA. However, if the 
amount of the Claim exceeds $50,000 or involves a request for injunctive or declaratory relief that could foreseeably involve a 
cost or benefit to You or SunTrust exceeding $50,000, either You or SunTrust may, within 30 days after the entry of the award by 
the arbitrator, appeal the award to a three-arbitrator panel administered by the administrator. The panel will reconsider anew 
any aspect of the initial award requested by the appealing party. The decision of the panel will be by majority vote. Reference in 
this Arbitration Provision to “the arbitrator” will mean the panel if an appeal of the arbitrator’s decision has been taken. The costs 
of such an appeal will be borne in accordance with the above paragraph titled “Arbitration Procedures.” Any final decision of the 
appeal panel is subject to judicial review only as provided under the FAA. 

Notice, Cure, and Special Payment 

Prior to initiating a Claim, You may give SunTrust a written Claim notification describing the basis of Your Claim and the amount 
You would accept in resolution of the Claim, and a reasonable opportunity, not less than thirty (30) days, to resolve the Claim. 
Such a Claim notification must be sent to SunTrust by certified mail, return receipt requested, at Sun  rust Bank Legal Department, 
Attention: General Counsel – Claim Notice, 303 Peachtree Street N.E., Suite 3600, Mail Code 0643, Atlanta, Georgia 30308. This is 
the sole and only method by which You can submit a Claim notification. If (1) You submit a Claim notification in accordance with 
this paragraph on Your own behalf (and not on behalf of any other party); (2) You cooperate with SunTrust by promptly providing 
the information SunTrust reasonably requests; (3) SunTrust refuses to provide You with the relief You request; and (4) the matter 
then proceeds to arbitration and the arbitrator subsequently determines that You were entitled to such relief (or greater relief), 
You will be entitled to a minimum award of at least $7,500 (not including any arbitration fees and attorneys’ fees and costs to 
which You will also be entitled). SunTrust encourages You to address all Claims You have in a single Claim notification and/or a 
single arbitration. Accordingly, this $7,500 minimum award is a single award that applies to all Claims You have asserted or could 
have asserted in the arbitration. Multiple awards of $7,500 are not contemplated. 

Right to Reject Arbitration Provision 

You may reject this Arbitration Provision and therefore not be subject to being required to resolve any claim, dispute, or 
controversy by arbitration. To reject this Arbitration Provision, You and only You personally, must send SunTrust written notice of 
Your decision so that SunTrust receives it at the address listed below within forty-five (45) days after the opening date of Your 
Account. Such notice must include a statement that You wish to reject this Arbitration Provision, along with Your name, address, 
Account number, and Your signature and must be mailed to the SunTrust Legal Department, Attention: Arbitration Rejection, 
P.O. Box 4418, Mail Code 0643, Atlanta, GA 30302-4418. This procedure is the sole and only method by which You can reject this 
Arbitration Provision and any attempt to reject this Arbitration Provision by any other person or through any other method or form 
of notice, including the filing of a lawsuit, will be ineffective.  ejection of this Arbitration Provision will not affect any remaining 
terms of this Agreement and will not result in any adverse consequence to You or Your Account. You agree that SunTrust’s business 
records will be final and conclusive with respect to whether You rejected this Arbitration Provision in a timely and proper fashion. 
This Arbitration Provision will apply to You and SunTrust and to Your Account unless You reject it by providing proper and 
timely notice as stated herein. 

Your Billing Rights 

Keep this notice for future use. It informs You about Your rights and SunTrust’s responsibilities under the Fair Credit Billing Act. 

What to do if You find a mistake on Your Statement 

• If You think there is an error on Your Statement, write SunTrust at: 

◦  SunTrust Bank 


Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department


• In Your letter, give SunTrust the following information: 

◦  Account information: Your name and Account number 
◦  Dollar amount: The amount of the suspected error 
◦  Description of problem: If You think there is an error on Your Statement, describe what You believe is wrong and why You 

believe it is a mistake. 

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• You must contact SunTrust: 

◦  Within 60 days after the error appeared on Your statement. 
◦  At least 3 business days before an automated payment is scheduled, if You want to stop payment on the amount You think is wrong. 

• You must notify SunTrust of any potential errors in writing. You may also call SunTrust, but SunTrust is not required to 

investigate any potential errors and You may have to pay the amount in question unless You provide written notice of the 
suspected error. 

What will happen after SunTrust receives Your letter 

• When SunTrust receives Your letter, SunTrust must do two things: 

◦  Within 30 days of receiving Your letter, SunTrust must inform You that SunTrust received Your letter; SunTrust will also inform 

You if SunTrust has already corrected the error. 

◦  Within 90 days after receiving Your letter, SunTrust must either correct the error or explain to You why SunTrust believes the 

bill is correct. 

• While SunTrust investigates whether or not there has been an error: 

◦  SunTrust may not (1) attempt to collect the amount in question or (2) report You as delinquent on that amount; 
◦  The charge in question may remain on Your Statement, and SunTrust may continue to charge You interest on that amount; 
◦  While You do not have to pay the amount in question, You are responsible for the remainder of Your Balance; and 
◦  SunTrust may apply any unpaid amount against Your Credit Limit. 
• After SunTrust finishes the investigation, one of two things will happen 

◦  If SunTrust made a mistake, You will not have to pay the amount in question or any interest or other fees related to that


amount; or


◦  If SunTrust does not believe there was a mistake, You will have to pay the amount in question, along with applicable interest 
and fees; SunTrust will send You a statement of the amount You owe and the date payment is due; and SunTrust may then 
report You as delinquent if You do not pay the amount SunTrust states that You owe. 

• If You receive SunTrust’s explanation but still believe Your bill is wrong, You must write to SunTrust within 10 days telling 

SunTrust that You still refuse to pay. If You do so, SunTrust cannot report You as delinquent without also reporting that You are 
questioning Your bill. SunTrust must tell You the name of anyone to whom SunTrust reported You as delinquent, and SunTrust 
must let those organizations know when the matter has been settled between SunTrust and You. 

• If SunTrust does not follow all of the rules above, You do not have to pay the first $50 of the amount You question even if Your 

bill is correct. 

Your rights If You are dissatisfied with a Purchase 

• If You are dissatisfied with the goods or services that You Purchase with Your Card/Account, and You have tried in good faith to 

correct the problem with the merchant, You may have the right not to pay the remaining amount due on the Purchase. To use this 
right, all of the following must be true: 
◦  The Purchase must have been made in Your home state or within 100 miles of Your current mailing address, and the purchase 

price must have been more than $50. (Note: Neither of these conditions applies if Your Purchase was based on an advertisement 
SunTrust mailed to You, or if SunTrust owns the company that sold You the goods or services.) 

◦  You must have used Your Card for the Purchase. Purchases made with cash advances from an ATM or with a check that accesses 

Your Account do not qualify. 

◦  You must not yet have fully paid for the Purchase. 

• If all of the criteria above are met and You are still dissatisfied with the purchase, contact SunTrust in writing at: 

◦  SunTrust Bank 


Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department


While SunTrust investigates, the same rules apply to the disputed amount as discussed above. After SunTrust finishes the 
investigation, SunTrust will tell You SunTrust’s decision. At that point, if SunTrust thinks You owe an amount and You do not pay, 
SunTrust may report You as delinquent. 

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Definitions 

Account – The credit card Account(s) SunTrust approves for Your use that is/are subject to the terms and conditions of this 

Agreement.

Agreement – Your Card Account Agreement with SunTrust for the Account, which contract is made up of these terms and conditions, 

Your application or response to SunTrust’s solicitation, and the documents that accompany delivery of Your Card (Card Mailer).

APR (Annual Percentage Rate) – The cost of Your Credit as a yearly rate. Different APRs may apply to different Balances on Your 

Account, such as Your Balance on Purchases or Your Balance on Cash Advances. SunTrust uses the applicable APR to calculate the 

Interest Charge that You owe on the Account. The Card Mailer discloses applicable APRs and whether the Account is subject to a 

Variable or Non-Variable APR.


Non-Variable APR – The DPR subject to the Non-Variable Rate will be based on an APR that does not vary with changes in an Index 
Rate. The Card Mailer discloses the APR for the Non-Variable Rate as of the date Your Account was opened. 
Variable APR –The variable APR will be based on the Index Rate plus a Margin. The Card Mailer discloses the APR for the Variable 
Rate. An increase in the Index Rate may result in a higher Minimum Payment. 

Assign – SunTrust Assigns Your Account and this Agreement if SunTrust sells or transfers to another party any or all of SunTrust’s rights

or obligations under this Agreement, including any amount that You owe SunTrust on the Account. If SunTrust Assigns Your Account,

the party who receives the assignment will have SunTrust’s rights under this Agreement, subject to the extent of the assignment.

Authorized Charges – Any Purchases, Balance Transfers, Cash Advances, Overdraft Advances, and Promotional Balances that You or 

any Authorized User makes on the Account and any fees and Interest Charges owing on the Account.

Authorized User – Any person You authorize to use the Card (whether Cardholder or not and whether or not such use exceeds the 

limit You authorized or intended).

Average Daily Balance – To get the Average Daily Balance, SunTrust adds the outstanding Balance (including new transactions and 

deducting payments and credits) for each transaction type for each day in the Billing Period; SunTrust adds together all the daily 

Balances for each separate transaction type, and then divides by the number of days in the Billing Period.

Balance – Every charge on the Account, including transactions that You make and Interest Charges and fees that SunTrust assesses, 

falls into a specific Balance, such as the Balance on Purchases, Balance Transfers, Cash Advances, Overdraft Advances, and 

Promotional Balances. Fees that are based on a specific transaction are assigned to the same Balance as the applicable transaction.

For example, a cash advance fee on a Purchase is assigned to the Balance on Purchases. Fees that are not specific to a given

transaction with the Card (like a Returned Payment) are assigned to the Balance on Purchases.

Balance Transfer – Credit SunTrust extends resulting from a Balance Transfer that You request by any means (including telephone, 

Convenience Check, or Balance Transfer request form that SunTrust provides). SunTrust’s policy is not to allow You to transfer any 

Balance You owe from any other account with SunTrust or SunTrust’s respective affiliates. Sun rust may permit You to transfer 

balances from other credit card companies or financial institutions to Your Account up to the amount of Your Credit Limit. If You 

request an amount that SunTrust does not approve, SunTrust may process a partial Balance Transfer for less than the amount that 

You requested or SunTrust may decline the entire request. SunTrust is not liable if SunTrust does not approve a requested Balance 

Transfer (in whole or in part). Balance Transfer requests that are incomplete or illegible will not be approved. SunTrust reserves 

the right to make Balance Transfers in the order SunTrust selects. In order to preserve Your dispute rights, You should not transfer 

balances from other credit card companies or financial institutions if those balances are in dispute. You should allow up to 8 weeks 

for Balance Transfers to be completed. You should continue to monitor the other accounts and continue to pay the minimum 

payment due on those accounts until You receive statements from those creditors showing that the balances have been paid in 

full. This confirmation may not happen until after the transactions appear on the Statement Sun  rust sends You. You are solely 

responsible for any late payments, ongoing finance charges and disputed amounts on Your other accounts. If You want Your other 

accounts closed following a Balance Transfer, You are responsible for doing so.

Billing Period – The time interval between the dates of Your regular billing Statements. Your first Billing  eriod may be less than one 

month. All Credit terms, including Minimum Interest Charges, will apply in each Billing Period including the first Billing  eriod.

Card – Your Card is/are the physical Card(s), the Account number, or any device (such as a check) that You or an Authorized User can 

use to access Your Account.

Card Association – the applicable credit card association through which Your Card Account is sponsored (e.g., Visa® or MasterCard®). 
Cardholder – The natural person to whom SunTrust issues a Card at his/her request or application, or a natural person who has 

agreed to pay obligations arising from another person’s use of the Card or Account.

Card Mailer – the mail that delivers Your Card and includes Your Agreement and other terms associated with Your Card Account when 

SunTrust sends Your Card to You.

Cash Advance – Credit SunTrust extends to You in the form of a loan from the Account. A Cash Advance occurs when You: (1) obtain 

cash from an ATM (automated teller machine), (2) obtain cash from any other source, (3) make a wire transfer, (4) buy foreign 

currency, (5) buy traveler’s checks, (6) buy money orders, (7) buy lottery tickets, or (8) buy gambling chips or wagers.

Cash Advance Credit Limit – The maximum amount of Credit that SunTrust establishes from time to time and makes available to 

You on the Account for Cash Advances. Any Cash Advance Credit Limit SunTrust establishes may be less than the Credit Limit that 

otherwise applies to Your Account. The Cash Advance Credit Limit is stated on the Card Mailer.

Cash Equivalent Transactions – Transactions performed using a merchant or service provider that Visa® or MasterCard® identifi  s as 

a seller of travelers checks, foreign currency, money orders, wire transfers, lottery tickets, funds used for wagers or gambling, or 

similar products or services. These transactions are treated as Cash Advances on Your Account.

Closing Date – The last day of a Billing Period.

Convenience Check – A check that the Bank provides which You may use to access Your Account to make a Purchase or a Balance Transfer.

Covered Provider – means any third party that provides any product or service in connection with the Credit if (and only if) You 

assert a Claim against such third party in connection with a Claim You assert against SunTrust.


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Credit – means the credit extension You receive under this Agreement. 
Credit Limit – Your Credit Limit will appear on each monthly Statement. 

For Accounts with Spending Limits: The maximum amount of Credit that SunTrust establishes from time to time and makes 
available to You on the Account. 
For Accounts with no Pre-Set Spending Limits: No pre-set spending limit does not mean unlimited spending. Your Account will 
be assigned a revolving Credit Limit. SunTrust may restrict the amount of Your Credit Limit that is available for Balance Transfers. 
For Cash Advances, You may only spend up to Your assigned Cash Advance Credit Limit. For Purchases, You may be authorized to 
exceed Your assigned Credit Limit. Each transaction You make is authorized based on factors such as (1) Your Account history; (2) 
credit record; (3) absence or presence of suspected fraud; and (4) performance and delinquency patterns. If You attempt to make 
a Purchase transaction that exceeds your Credit Limit, Your Account will be evaluated based upon the length of time Your Account 
has been open and Account usage, performance and delinquency patterns with SunTrust or with Your other creditors, and Your 
ability to pay. In certain circumstances, SunTrust may ask for additional financial records to authorize a transaction. If You are 
authorized to exceed Your Credit Limit, You will be required to pay, as part of your Minimum Payment, the amount by which Your 
New Balance exceeds Your Credit Limit. SunTrust encourages You to provide us with notice of forthcoming unusual activity, such 
as, high transaction amounts, high velocity, or changes in geographic patterns. 

Default – Subject to applicable law and any right that You may have under that law, SunTrust may require immediate payment 
of Your entire Account Balance and You will be in Default if (1) You do not make at least the Minimum Payment on or before the 
payment Due Date, (2) a Cardholder or Authorized User exceeds or tries to exceed the Credit Limit without SunTrust’s permission, 
(3) A payment You make is rejected or cannot be processed, (4) SunTrust reasonably believes that a Cardholder’s ability to pay 
SunTrust is materially impaired (for example, if You become subject to bankruptcy or insolvency proceedings or if an attachment or 
garnishment proceedings are instituted against You or Your property), (5) You provide SunTrust with false, misleading or fraudulent 
information or a false signature, (6) a Cardholder dies or is legally declared incompetent or incapacitated, (7) You fail to comply 
with any provision of this Agreement, (8) You or an Authorized User makes illegal use of any financial service under the Account or 
(9) You or an Authorized User continues to use an Account or Card that has been closed. 
Delinquency Triggering Event – A Delinquency Triggering Event occurs if You fail to make a Minimum Payment within 60 days of its 
payment Due Date. 
DPR (Daily Periodic Rate) – the daily periodic rate is calculated from the applicable APR. The DPR is equal to the applicable APR 
divided by 365 (or 366 in a leap year). SunTrust may use DPR to calculate the Interest Charge as described in this Agreement. Interest 
Charges resulting from the application of DPRs will accrue daily and be calculated on the Average Daily Balances (including new 
transactions) for each Account feature (Purchases, Cash Advances, Balance Transfers, Overdraft Advances, and Promotional Balances). 
Due Date – This is the date by which SunTrust must receive Your payment in order for it to be on time. Your Due Date will be stated 
on Your Statement. It will occur on the same calendar day of each month. It will be at least 21 days after the date SunTrust mails 
Your Statement and at least 25 days after the end of Your most recently concluded Billing Period (Closing Date). To be timely, 
SunTrust must receive Your payment on or before the Due Date and by the time stated on Your Statement. If no time is stated on 
Your Statement, Your payment is timely if SunTrust receives it by 5:00 p.m. Eastern Time on the Due Date; provided, however, 
that if You make a payment directly to SunTrust personnel at a SunTrust branch, Your payment will be credited to Your Account 
same day as the day of the payment. Payments initiated through SunTrust’s automated telephone service, with a customer service 
representative, or via SunTrust’s web site will be subject to the 5:00 p.m. payment cut-off time. 
Crediting of Payments to Account: Payments that SunTrust receives prior to 5:00 p.m. Eastern Time at the mailing address shown 
on the front of Your Statement and in the Standard Payment Instructions will be credited to Your Account as of the date of receipt. 
Payments that SunTrust receives after 5:00 p.m. Eastern Time will be credited as of the next day, unless You make the payment 
directly to SunTrust personnel at a SunTrust branch after 5:00 p.m., as stated above. If SunTrust accepts a payment received at 
any other location than the address stated in Your Statement and in the Standard Payment Instructions, with no payment coupon 
enclosed, or that does not conform to the Standard Payment Instructions, that payment may be subject to a delay in crediting of 
up to 5 days after the date of receipt. This delay may result in additional Interest Charges, Other Charges, and possible suspension 
of Your Account. Payments initiated through SunTrust’s automated telephone service (if available) or via SunTrust’s web site will be 
subject to the 5:00 p.m. payment cut-off time. 
Grace Period – The time period during which You may avoid paying interest on certain transactions. As stated in the Card Mailer, 
the Grace Period is at least 25 days after the close of each Billing Period. This Agreement defines the kinds of transactions that 
are subject to a Grace Period (See Interest Charges and Transaction Fees Section). If a particular transaction is subject to a Grace 
Period, Your Account starts in a Grace Period for that transaction. The Grace Period will continue if You pay Your New Balance 
on time each Billing Period. You will lose the Grace Period if You do not pay Your New Balance in a given Billing Period. To regain 
Your Grace Period after You lose it, You must pay Your New Balance on time for 1 Billing Period. If You lose Your Grace Period 
for transactions to which the Grace Period previously applied, You will owe interest on any unpaid Balance. Interest on those 
transactions will begin to accrue from the end of the Billing Period for which You failed to pay Your New Balance. For any such 
transactions that You make after You lose Your Grace Period, You will pay interest from the Transaction Date until the time that You 
regain the Grace Period for transactions of this type. 
Index Rate – The rate used for making variable rate adjustments to Your APR. The Index Rate is the Prime Rate as quoted in the 
“Money Rates” section of The Wall Street Journal (Eastern Edition) on the 28th day (or if the 28th day is not a business day, the next 
business day thereafter) of the prior calendar month. If The Wall Street Journal (Eastern Edition) is not published or the Prime Rate 
is not given on any of these dates, then the Index Rate will be determined by using the immediately preceding published Prime Rate 
for such date. If the Prime Rate is no longer available, SunTrust will choose a new index and notify You as required by applicable 
law. Index Rate changes will be effective on Your Billing Period that commences on or after the first day of the next succeeding 
month after the Index Rate is published. (For example, if a new Index Rate is published on June 28th, the new APR would be 
effective as of the first day of the Billing  eriod that commences July 1 or after). An Index Rate increase will increase the applicable 
APR, which may increase Your Minimum Payment. 
Interest Charge – The cost of Your Credit on the Account as a dollar amount that SunTrust derives by applying Your DPR to the 
Average Daily Balance. 

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Items – Statements, sales drafts and/or payment instruments.

Late Payment – A payment that You make that SunTrust does not receive before the Due Date.

Margin – The rate added to the Index Rate to determine Your APR.

Minimum Payment – The Minimum Payment due on Your Account as shown on Your Statement.

New Balance – The entire Balance of Purchases, Cash Advances, Overdraft Advances, Balance Transfers and any Promotional 

Balances outstanding on Your Account on the Closing Date, plus all accrued Interest Charges and Other Charges as of such date.

Notice Address for Arbitration – means, except as otherwise specified in the Arbitration Provision, the address that must be used 

for giving notices under the Provision. The initial Notice Address for You is the latest address SunTrust has in SunTrust’s files. The 

initial Notice Address for SunTrust is: SunTrust Bank Legal Department, Attention: General Counsel – Arbitration Election, 303 

Peachtree Street N.E., Suite 3600, Mail Code 0643, Atlanta, Georgia 30308, although SunTrust may give You notice at any time that 

SunTrust has changed SunTrust’s Notice Address.

Other Charges – Charges to Your Account as described in the Other Charges Section of this Agreement, including fees for: Late 

Payments*, Annual Fee, Returned Payments*, Stop Payments*, Documentation*, and Phone Payments*. *SunTrust will consider 

reversal of these Other Charges fees on open Accounts in good standing if circumstances warrant such consideration, such as claims 

of Bank errors and other mitigating factors.

Overdraft Advance – Credit SunTrust extends to You in the form of a loan from the Account to cover an overdraft on a deposit 

account that You designate at SunTrust. You must enroll in the SunTrust overdraft protection program to receive this form of Credit.

Promotional Balance – Credit SunTrust extends for an introductory and other designated Purchase or Balance Transfer transaction, 

subject to discounted fees and/or a different DPR than your standard DPR for Purchases. Your use of a Promotional Offer from 

SunTrust results in a Promotional Balance.

Promotional Rate – The DPR applied to Promotional Balances.

Purchase – Credit SunTrust extends to You when You or an Authorized User (1) use(s) the Card or Account to purchase goods, labor, 

insurance or services through sellers and lessors that honor Your Card or Account for the purpose of completing a Purchase or (2) 

use(s) a Convenience Check or other Credit instrument that SunTrust provides for You to make a Purchase.

Returned Payment – A payment that You make that Your financial institution does not hono . If You have a Returned Payment, 

SunTrust will assess a fee in accordance with the terms of this Agreement. If SunTrust resubmits a Returned Payment and Your 

financial institution subsequently honors it, Sun  rust will still assess a Returned Payment fee because Your financial institution

originally returned the payment as unpaid. If Your financial institution returns a payment more than once, Sun  rust will not charge 

more than one Returned Payment fee. If You make a new payment to SunTrust, however, and Your financial institution does not

honor it, SunTrust will assess an additional Returned Payment fee.

Standard Payment Instructions – These instructions require You to pay your credit Card bill as follows. Pay (1) in U.S. dollars, 

(2) not in cash, unless You pay at one of SunTrust’s branches, (3) from a U.S. deposit account or cashier’s check drawn on a U.S. 
financial institution, (4) without restrictive language (e.g., “payment in full”) included or attached to the payment, and (5) not 
from a credit account that SunTrust provides You, such as a Convenience Check drawn on this Account. If You make payment in a 
paper form (like a check, money order, or cashier’s check), You must include the payment coupon from Your Statement or write Your 
Card Account number on the payment. If SunTrust decides in the Bank’s discretion to accept a form of payment that does not meet 
these Standard Payment Instructions, SunTrust does not waive the Bank’s right to continue to require payments that comply with 
these instructions. If SunTrust decides to accept a payment that You make in a foreign currency, SunTrust will choose the conversion 
rate to apply. The date You mail the payment is different from the date the Bank receives the payment. The payment date is the 
date that the Bank receives Your payment in accordance with these Standard Payment Instructions. If You fail to comply with these 
Standard Payment Instructions, credit to Your Account for the payment may be delayed. This delay may result in additional Interest 
Charges, Other Charges, and possible suspension of Your Account. Contact SunTrust at 866.732.1683 to inquire about phone pay. 
Mailed payments should be sent to: 

SunTrust Bank

Cardholder Services

P.O. Box 791278 
Baltimore, MD 21279-1278 

NOTE: Any disagreement that You may have with respect to charges on Your Statement must be presented to SunTrust in writing 
separately from your payment and to a different address than where Your payments are sent. (See the “Your Billing Rights” Section 
of this Agreement.) 
Statement – SunTrust will send You a bill at the end of each Billing Period if Your Account has a debit Balance of any amount or a 
credit Balance of more than $1, unless SunTrust has decided Your Account is uncollectible or has closed or suspended Your Account 
for collection proceedings against You. The Statement will tell You the total Balance that You owe the Bank as of the end of the last 
Billing Period. It will also tell You the Minimum Payment that You must pay the Bank by the stated Due Date. 
SunTrust – means (1) SunTrust Bank, the bank that is providing You Credit, and will include (2) any person(s) to whom the Credit is 
transferred or assigned; (3) any Covered Provider; (4) the parents, controlling persons, subsidiaries and affiliates of the companies 
in (1)-(3) above; (5) the successors and predecessors of the companies in (1)-(4) above; and (6) the officers, directors and employees 
of the companies in (1)-(5) above. SunTrust may also be referred to as “the Bank.” Solely for purposes of the Arbitration Provision 
contained in this Agreement, the term “SunTrust” shall also apply to any third parties if You assert a Claim against such third parties 
in connection with a Claim You assert against SunTrust. 
Termination Date – This is the last day a Promotional Rate will apply to a Promotional Balance. It will be the earlier of (1) the last day 
specified in the Promotional Balance offer or (2) the date identified in any notice to You when a Delinquency Triggering Event occurs. 
Transaction Date – The Transaction Date of a Purchase is the sale date. The Transaction Date of a Balance Transfer, Cash Advance, or 
Overdraft Advance is the date that You request such a transaction. 
You, Your and Yours – means the Cardholder(s). 

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The information about the costs of the SunTrust Private Wealth Management Card described in this application is 
accurate as ofJuly 1, 2018. This information may have changed after that date. To find out what may have changed, 
write Cardmember Services, P.O. Box 621569, Orlando, FL 32862-1569. 

Interest Rates and Interest Charges 

Annual Percentage Rate (APR) 
for Purchases 

APR for Balance Transfers 

Prime Rate + 2.99% to Prime Rate + 6.99% 
Your rate will be based on your creditworthiness. 
This APR will vary with the market based on the Prime Rate. 

Prime Rate + 2.99% to Prime Rate + 6.99% 
Your rate will be based on your creditworthiness. 
This APR will vary with the market based on the Prime Rate. 

APR for Cash Advances and 
Overdraft Advances 

Prime Rate + 21.74% 
This APR will vary with the market based on the Prime Rate. 

How to Avoid Paying Interest 
on Purchases 

Your due date is at least 25 days after the close of each billing cycle. We will not charge you any 
interest on purchases if you pay your entire balance by the due date each month. 

Minimum Interest Charge 

If you are charged interest, the charge will be no less than $0.50 

Fees 

Annual Fee 

Transaction Fees 
• Balance Transfer
• Cash Advance
• Foreign Transaction

Penalty Fees 
• Late Payment
• Return Payment

$0 intro annual fee for the first year, $450 thereafter. Annual Fee will be waived 
if the primary account holder is a PWM client.1 

• $10.00 or 3% of the amount of the transfer, whichever is greater
• $10.00 or 4% of the amount of each advance, whichever is greater
• None

• Up to $38
• Up to $38

How We Will Calculate Your Balance: We use a method called “average daily balance (including new transactions)”. 

Prime Rate: We use the prime rate quoted in the “Money Rates” section of The Wall Street Journal on the 28th day (or if the 28th day 
is not a business day, the next business day thereafter) of the prior calendar month. 

1Private Wealth Management (PWM) means the group within SunTrust Bank that provides a full array of wealth management 
products and professional services to high net worth clients seeking active management of their financial resources. SunTrust 
Private Wealth Management is a marketing name used by SunTrust Bank, SunTrust Banks Trust Company (Cayman) Limited, 
SunTrust Delaware Trust Company and SunTrust Investment Services, Inc., which are affiliates of SunTrust Banks, Inc. Banking 
and trust products and services, including investment management products and services, are provided by SunTrust Bank and 
its affiliates. Securities, insurance (including annuities) and investment advisory products and services are offered by SunTrust 
Investment Services, Inc., an SEC registered investment adviser and broker-dealer, member FINRA, SIPC, and a licensed 
insurance agency 

SunTrust Bank, Member FDIC. ©2017 SunTrust Banks, Inc. SunTrust is a federally registered service mark of SunTrust Banks, Inc. 

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