Platinum Rewards VISA
Credit Card Agreement
and Federal Truth-In-
Lending Disclosure
Statement

EFFECTIVE FEBRUARY 1, 2021
IMPORTANT DOCUMENT
PLEASE KEEP FOR YOUR RECORDS

LOST OR STOLEN CARDS
(866) 604-0381
(727) 570-4881

16150 SHERMAN WAY, VAN NUYS, CA 91406
PHONE (877) 695-2732 FAX (818) 787-3273
www.lapfcu.org

In  this  Platinum  Rewards  VISA  Credit  Card  Agreement  and  Federal 
Truth-in-Lending Disclosure Statement (“Agreement”) the words “I”, 
“me”,  “my”  and  “mine”  mean  each  and  all  of  those  who  apply  for, 
or who sign for or use the Card and/or Account. The words “Credit 
Union”,  “LAPFCU”,  “you”,  “your”,  and  “yours”  mean  Los  Angeles 
Police  Federal  Credit  Union.  “Card”  means  the  Platinum  Rewards 
VISA Credit Card(s) issued to me and any duplicates and/or renewals 
you may issue. “Account” means my Platinum Rewards VISA Credit 
Card Account with you.
By requesting and receiving, signing, using or permitting others to use 
the Card and/or Account issued to me by you, I agree to be bound 
by the terms and conditions as set forth herein and any amendments 
and/ or change in terms thereto.
NOTICE:  THIS  DOCUMENT  CONTAINS  PROVISIONS  FOR  A 
VARIABLE ANNUAL PERCENTAGE RATE.
ARBITRATION  AND  WAIVER  OF  CLASS  ACTION:  The  Credit 
Union  and  I  agree  that  you  and  I  shall  attempt  to  informally  settle 
any and all disputes arising out of, affecting, or relating to my Card, 
my  Account,  or  the  products  or  services  you  have  provided,  will 
provide  or  have  offered  to  provide  to  me,  and/or  any  aspect  of  my 
Account relationship with you (hereafter referred to as the “Claims”). 
If that cannot be done, then you and I agree that any and all Claims 
that  are  threatened,  made,  filed  or  initiated  after  the  Effective  Date 
(defined below) of this Arbitration and Waiver of Class Action provision 
(“Arbitration  Agreement”),  even  if  the  Claims  arise  out  of,  affect  or 
relate  to  conduct  that  occurred  prior  to  the  Effective  Date,  shall, 
at  the  election  of  either  you  or  I,  be  resolved  by  binding  arbitration 
administered  by  the  American  Arbitration  Association  (“AAA”)  in 
accordance  with  its  applicable  rules  and  procedures  for  consumer 
disputes (“Rules”), whether such Claims are in contract, tort, statute, 
or otherwise.  The Rules can be obtained on the AAA website free of 
charge at www.adr.org; or, a copy of the Rules can be obtained at any 
Credit Union branch upon request.  Either you or I may elect to resolve 
a  particular  Claim  through  arbitration,  even  if  you  or  I  have  already 
initiated litigation in court related to the Claim, by: (a) making written 
demand  for  arbitration  upon  the  other  party,  (b)  initiating  arbitration 
against the other party, or (c) filing a motion to compel arbitration in 
court.  AS A RESULT, IF EITHER YOU OR I ELECT TO RESOLVE A 
PARTICULAR CLAIM THROUGH ARBITRATION, I WILL GIVE UP MY 
RIGHT  TO  GO  TO  COURT  TO  ASSERT  OR  DEFEND  MY  RIGHTS 
UNDER  THIS  AGREEMENT  (EXCEPT  FOR  CLAIMS  BROUGHT 
INDIVIDUALLY WITHIN SMALL CLAIMS COURT JURISDICTION, SO 
LONG AS THE CLAIM REMAINS IN SMALL CLAIMS COURT).  This 
Arbitration Agreement shall be interpreted and enforced in accordance 
with the Federal Arbitration Act set forth in Title 9 of the U.S. Code 
to  the  fullest  extent  possible,  notwithstanding  any  state  law  to  the 
contrary,  regardless  of  the  origin  or  nature  of  the  Claims  at  issue.  
This Arbitration Agreement does not prevent me from submitting any 
issue relating to my accounts for review or consideration by a federal, 
state, or local governmental agency or entity, nor does it prevent such 
agency or entity from seeking relief on my behalf.  
A. Selection of Arbitrator. The Claims shall be resolved by a single 
arbitrator.    The  arbitrator  shall  be  selected  in  accordance  with 
the  Rules,  and  must  have  experience  in  the  types  of  financial 
transactions  at  issue  in  the  Claims.    In  the  event  of  a  conflict 
between the Rules and this Arbitration Agreement, this Arbitration 
Agreement shall supersede the conflicting Rules only to the extent 
of the inconsistency.  If AAA is unavailable to resolve the Claims, 
and  if  you  and  I  do  not  agree  on  a  substitute  forum,  then  I  can 
select the forum for the resolution of the Claims.   

B. Effective  Date.  This  Arbitration  Agreement  is  effective  upon  the 
61st day after you provide it to me (“Effective Date”), unless I opt-
out  in  accordance  with  the  requirements  of  the  RIGHT  TO  OPT-
OUT provision below.

C. Claims  Arising  Prior  to  Effective  Date.  THIS  BINDING 
ARBITRATION  AGREEMENT  APPLIES  TO  ALL  CLAIMS  THAT 
ARE FILED OR INITIATED AFTER THE EFFECTIVE DATE, EVEN 

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IF  THE  CLAIM  ARISES  OUT  OF,  AFFECTS,  OR  RELATES  TO 
CONDUCT  THAT  OCCURRED  PRIOR  TO  THE  EFFECTIVE 
DATE. If a Claim is filed or initiated prior to the Effective Date, this 
Arbitration Agreement will not apply to such Claim. 

D. Arbitration  Proceedings.  The  arbitration  shall  be  conducted 
within  50  miles  of  my  residence  at  the  time  the  arbitration  is 
commenced.    Any  claims  and  defenses  that  can  be  asserted  in 
court  can  be  asserted  through  arbitration.    The  arbitrator  shall 
be  entitled  to  award  the  same  remedies  that  a  court  can  award, 
including  public  injunctive  relief  to  the  extent  available  under  the 
California Unfair Competition Law and Consumer Legal Remedies 
Act.  Discovery shall be available for non-privileged information to 
the fullest extent permitted under the Rules. The arbitrator’s award 
can  be  entered  as  a  judgment  in  court.    Except  as  provided  in 
applicable statutes, the arbitrator’s award is not subject to review 
by the court and it cannot be appealed.  The Credit Union shall pay 
for any filing, administration, and arbitrator fees imposed on me by 
the AAA.  However, I will be responsible for my own attorneys’ fees, 
unless I prevail on my Claim in the arbitration, in which case, you 
will pay my attorneys’ fees. However, if the Credit Union prevails, 
then I will not be required to pay the Credit Union’s attorneys’ fees 
and cost.  

  Any  determination  as  to  whether  this  Arbitration  Agreement  is 
valid  or  enforceable  in  part  or  in  its  entirety  will  be  made  solely 
by the arbitrator, including without limitation any issues relating to 
whether  a  Claim  is  subject  to  arbitration;  provided,  however,  the 
enforceability of the Class Action Waiver set forth below shall be 
determined by the Court.  

E.  Class  Action  Waiver.  ANY  ARBITRATION  OF  A  CLAIM  WILL 
BE  ON  AN  INDIVIDUAL  BASIS.    I  UNDERSTAND  AND  AGREE 
THAT I AM WAIVING THE RIGHT TO PARTICIPATE AS A CLASS 
REPRESENTATIVE  OR  CLASS  MEMBER  IN  A  CLASS  ACTION 
LAWSUIT.    

F.  Severability.    In  the  event  the  Class  Action  Waiver  in  this 
Arbitration  Agreement  is  found  to  be  unenforceable  for  any 
reason, the remainder of this Arbitration Agreement shall also be 
unenforceable.  If any provision in this Arbitration Agreement, other 
than  the  Class  Action  Waiver,  is  found  to  be  unenforceable,  the 
remaining provisions shall remain fully enforceable.  

G. Survival. This Arbitration Agreement will survive termination of the 

Account and/or this Agreement. 

H. Right  to  Opt-Out.  I  have  the  right  to  opt-out  of  this  Arbitration 
Agreement, provided I notify you of my intent to do so within 60 
days after it is provided to me.  My opt-out is only effective if I notify 
you in writing at Los Angeles Police Federal Credit Union, P.O. Box 
10188, Van Nuys, California 91410-0188 within such 60-day time 
period.  If I fail to opt-out within this 60-day time, I will be deemed 
to have consented to the resolution of my Claims through binding 
arbitration.    In  the  event  I  opt-out,  it  shall  not  affect  other  terms 
and conditions of my Agreement or my relationship with the Credit 
Union.  

I.  Inapplicability to Covered Borrowers. This Arbitration Agreement 
will  not  apply  to  the  extent  prohibited  under  the  federal  Military 
Lending  Act,  such  as  if  I  am  a  “covered  borrower”  under  the 
Military Lending Act.  

J.  FOR MORE DETAILS or if I have questions, I may call the Credit 
Union or visit a branch.  If I have questions about AAA procedures, 
I should check AAA’s website, www.adr.org, OR call AAA at (800) 
778-7879.

MILITARY  LENDING  ACT  (MLA)  DISCLOSURE:  Federal  law 
provides  important  protections  to  members  of  the  Armed 
Forces and their dependents relating to extensions of consumer 
credit.  In  general,  the  cost  of  consumer  credit  to  a  member  of 
the Armed Forces and his or her dependent may not exceed an 
annual  percentage  rate  of  36  percent.  This  rate  must  include, 
as  applicable  to  the  credit  transaction  or  account:  The  cost 

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associated  with  credit  insurance  premiums;  fees  for  ancillary 
products  sold  in  connection  with  the  credit  transaction;  any 
application  fee  charged  (other  than  certain  application  fees  for 
specified credit transactions or accounts); and any participation 
fee charged (other than certain participation fees for a credit card 
account).  To  hear  this  Military  Lending  Act  disclosure  and  the 
payment  obligations  thereunder,  I  can  call  toll  free  at  (877)  MY-
LAPFCU (877-695-2732), option 9.  
AUTHORIZATION AND PAYMENT: I authorize you to pay and charge 
my Account for all Purchases, Cash Advances and Balance Transfers 
made  or  obtained  by  me  or  anyone  I  authorize  to  use  my  Card  or 
Account.
I  will  be  obligated  to  pay  all  such  Purchases,  Cash  Advances  and 
Balance  Transfers  charged  to  my  Account  whether  resulting  from: 
(1) actual use of my Card or Convenience Checks; (2) mail order or 
telephone,  computer,  or  other  electronic  Purchases  made  without 
presenting the Card; or (3) any other circumstance where I authorize a 
charge, or authorize someone else to make a charge, to my Account 
(collectively,  “authorized  charges”).  I  promise  to  pay  you  or  to  your 
order in U.S. Dollars with an instrument drawn on a financial institution 
in the United States at your office or at the address set forth on my 
periodic  statement  all  authorized  charges  on  the  terms  and  at  the 
rates set forth herein, plus any FINANCE CHARGES assessed on my 
Account, and any other charges and fees which I may owe you under 
the terms of this Agreement (the “Account Balance”). Payments will 
continue until I have paid in full the Account Balance. To protect me 
and you, you may, in your sole discretion, place a temporary hold on 
the credit available to me any time you receive a payment of $1,000 or 
more from me via a payment method other than cash, certified funds 
or electronic transfer. In such cases, the hold on my available credit 
will remain in place until payment is actually collected by you.
CHANGE  OF  TERMS:  Account  and  agreement  terms  are  not 
guaranteed  for  any  period  of  time.  I  understand  and  agree  that  you 
may  amend,  modify,  add  to,  or  delete  from  this  Agreement  any  of 
its  terms  and  conditions,  including  financial  terms  such  as  the 
method  of  application  and  the  amount  of  any  FINANCE  CHARGE, 
ANNUAL PERCENTAGE RATE, Monthly Periodic Rate and/or fee in 
accordance  with  applicable  laws.  If  required  by  applicable  law,  you 
will mail a notice of the change to me at my last known address. I also 
understand that in the event of a significant change, as defined under 
the federal Truth in Lending Act, any such notice will be mailed at least 
forty-five (45) days prior to the effective date of the significant change 
as required by applicable law. If you are required by applicable law 
to provide me a right to reject significant changes to this Agreement 
prior to the effective date of such changes, you will provide me with 
an explanation of how to reject the significant changes, unless I fail 
to make a required minimum payment within sixty (60) days after its 
due  date.  You  may  change  the  terms  of  this  Agreement  based  on 
information in my credit report, market conditions, business strategy 
or for any other reason. Notice of a change in terms is required, but 
may  be  sent  as  late  as  the  effective  date  of  the  change  where  the 
change has been agreed to in writing, by me.
INTEREST RATES AND INTEREST CHARGES: I understand that a 
portion of my FINANCE CHARGES incurred during a billing cycle will 
include my INTEREST CHARGES incurred during that billing cycle. 
The  INTEREST  CHARGE  for  a  billing  cycle  will  be  calculated  by 
applying  my  Monthly  Periodic  Rate  to  my  Average  Daily  Balance.  I 
understand and agree that under the “Change of Terms” section above, 
you have the right in your sole and absolute discretion to change the 
amount  of  any  ANNUAL  PERCENTAGE  RATE,  Monthly  Periodic 
Rate  and/or  INTEREST  CHARGE  that  may  apply  to  my  Account. 
Monthly  Periodic  INTEREST  CHARGE,  Monthly  Periodic  Rate,  and 
ANNUAL PERCENTAGE RATE for Cash Advances, Balance transfers 
and Purchases: The initial Monthly Periodic Rate used in calculating 
the  Monthly  Periodic  INTEREST  CHARGE  is  a  discounted  Monthly 
Periodic  Rate  with  an  initial  discounted  ANNUAL  PERCENTAGE 
RATE as disclosed on the enclosed “Addendum to Platinum Rewards 
VISA  Credit  Card  Agreement  &  Federal  Truth-in-Lending  Disclosure 

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Statement” (“Addendum”) which accompanies this Agreement and is 
incorporated herein by this reference as though set forth in full. The 
initial  discounted  Monthly  Periodic  Rate  will  remain  in  effect  during 
my first six (6) monthly billing cycles, unless I fail to make a payment 
when due or I make a payment that is returned (for further information, 
please refer to the PENALTY ANNUAL PERCENTAGE RATE section 
below). Thereafter, the Monthly Periodic Rate used in calculating the 
Monthly  Periodic  INTEREST  CHARGE  for  Balance  Transfers,  Cash 
Advances and Purchases is based upon the Prime Rate rounded to 
the nearest 1/100 of 1% as published in the “Money Rates” section 
of the print edition of the Wall Street Journal as of March 1, June 1, 
September 1 and December 1 of each year (the “Index”). Following 
the discounted period, my ANNUAL PERCENTAGE RATE for Cash 
Advances, Purchases and Balance Transfers, is determined by adding 
a Margin to the Index in effect as of the first (1st) day of the month 
preceding the month of my “Adjustment Date” (defined below). The 
Index,  Margin  and  Initial  Monthly  Periodic  Rate  in  effect  as  of  the 
date of this Agreement that would have been used in calculating the 
monthly Periodic INTEREST CHARGE (applying the formula below) 
and the corresponding initial ANNUAL PERCENTAGE RATE is also 
set forth in the enclosed Addendum.
Following  the  discounted  period  described  above,  my  ANNUAL 
PERCENTAGE  RATE  may  increase  or  decrease  every  quarter.  Any 
such change will be based on an increase or decrease in the Index 
as  set  forth  herein.  In  the  event  that  the  Prime  Rate  ceases  to  be 
published,  changes  in  the  ANNUAL  PERCENTAGE  RATE  will  be 
related  to  a  comparable  Index.  You  may  waive  an  increase  in  the 
ANNUAL PERCENTAGE RATE when such an increase can be made, 
but such a waiver shall not be construed as a waiver of your right to 
increase  the  ANNUAL  PERCENTAGE  RATE  at  a  future  date  when 
entitled to do so.
Following the discounted period, my ANNUAL PERCENTAGE RATE 
is subject to change quarterly on the first day of the monthly billing 
cycle in January, April, July, and October. These dates shall be known 
as “Adjustment Dates.” For example, the Index in effect on March 1 
shall be used to calculate the ANNUAL PERCENTAGE RATE change 
effective as of the first day of the next billing cycle in April of the same 
year.  The  Index  in  effect  on  June  1  shall  be  used  to  calculate  the 
ANNUAL PERCENTAGE RATE change effective as of the first day of 
the next billing cycle in July of the same year. The Index in effect on 
September 1 shall be used to calculate the ANNUAL PERCENTAGE 
RATE change effective as of the first day of the next billing cycle in 
October of the same  year. The  Index  in  effect on  December 1 shall 
be  used  to  calculate  the  ANNUAL  PERCENTAGE  RATE  change 
effective as of the first day of the next billing cycle in January of the 
following year.
There  is  no  maximum  ANNUAL  PERCENTAGE  RATE  during  the 
term  of  this  Agreement,  except  that  the  maximum  may  not  exceed 
the maximum ANNUAL PERCENTAGE RATE permitted federal credit 
unions  at  the  time  of  each  ANNUAL  PERCENTAGE  RATE  change. 
There is no minimum ANNUAL PERCENTAGE RATE that can apply 
during  the  term  of  this  agreement.  There  are  no  annual  (or  other) 
limitations on changes in the ANNUAL PERCENTAGE RATE during 
the term of this Agreement. Decreases in the ANNUAL PERCENTAGE 
RATE in accordance with the terms of this Agreement are mandatory. 
Increases in the ANNUAL PERCENTAGE RATE in accordance with 
the  terms  of  this  Agreement  are  at  your  discretion.  Any  increase  or 
decrease in the ANNUAL PERCENTAGE RATE will result in changes 
in  the  amount  and/or  number  of  payments  required  to  repay  the 
unpaid balance. Each change in the ANNUAL PERCENTAGE RATE 
and Monthly Periodic Rate will apply to any outstanding balance on 
the effective date of such change as well as to future Purchases, Cash 
Advances  and  Balance  Transfers.  Written  notice  of  a  change  in  the 
Index and ANNUAL PERCENTAGE RATE will be provided to me on 
my billing statement prior to the billing cycle in which the new Index 
and ANNUAL PERCENTAGE RATE will apply.
The  Monthly  Periodic  INTEREST  CHARGE  for  each  billing  cycle 
will be calculated by applying the Average Daily Balance (described 

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below) for the billing cycle to the Monthly Periodic Rate. The Monthly 
Periodic Rate is determined by dividing the ANNUAL PERCENTAGE 
RATE by 12 and will change when the ANNUAL PERCENTAGE RATE 
changes.
If  a  Grace  Period  applies,  periodic  INTEREST  CHARGES  will  be 
imposed on credit Purchases and Balance Transfers only if they are 
not paid in full within twenty-five (25) days after the Statement Closing 
Date (“Grace Period”) each and every billing cycle. To the extent that 
the  credit  Purchase  or  balance  transfer  balance  is  not  subject  to  a 
Grace Period, a periodic INTEREST CHARGE will be calculated on 
credit Purchases and balance transfers that I obtain with my Card as 
of  the  date  such  credit  Purchase  is  posted  to  my  Account  and  will 
continue to accrue until the date of repayment. Periodic INTEREST 
CHARGES will be imposed on Cash Advances that I obtain through 
the use of my Card as of the date of each such Cash Advance and 
will continue to accrue until the Cash Advance is repaid. The above 
INTEREST CHARGES and other FINANCE CHARGES for the billing 
cycle will be shown on my periodic statement.
MINIMUM  INTEREST  CHARGE:  A  minimum  INTEREST  CHARGE 
of  $0.50  will  be  assessed  whenever  a  monthly  Periodic  INTEREST 
CHARGE is imposed.
TRANSACTION  FEES:  I  understand  that,  in  addition  to  INTEREST 
CHARGES  incurred  during  a  billing  cycle  another  portion  of  my 
FINANCE  CHARGES  incurred  during  a  billing  cycle  may  include 
TRANSACTION  FEES 
incurred  during  that  billing  cycle.  My 
TRANSACTION  FEES  for  a  billing  cycle  will  be  the  sum  of  two  (2) 
components set forth below. I understand and agree that under the 
“Change of Terms” section above, you have the right in your sole and 
absolute discretion to change the amount of any TRANSACTION FEE 
that may apply to my Account.
Cash Advance Fee: One (1) component of the TRANSACTION FEE 
is the Cash Advance Fee. Cash Advance transactions are subject to 
a  Cash  Advance  Fee  which  shall  be  the  greater  of  $2.00  or  2%  of 
the  amount  of  the  advance  which  is  posted  to  the  Account  during 
the  billing  cycle,  but  not  to  exceed  $25.00  per  Cash  Advance.  In 
addition, a Cash Advance Fee may not cause the FINANCE CHARGE 
to exceed the maximum rate permitted for a federal credit union. Cash 
Advances are subject to the Monthly Periodic Rate (see below) during 
the billing cycle in which the Cash Advance Fee is imposed.
Foreign  Transactions  Fee:  The  second  (2nd)  component  of  the 
TRANSACTION  FEE  is  the  Foreign  Transactions  Fee.  Purchases, 
Cash  Advances,  and  credit  transactions  made  in  foreign  currencies 
are subject to a Foreign Transactions Fee of 1.0% of the amount of 
the  Purchase,  Cash  Advance,  or  credit  transaction  which  is  posted 
to  the  Account  during  the  billing  cycle  (which  may  include  on-line 
purchases made within the United States but where the merchant is 
located internationally). International Purchases, Cash Advances, and 
credit transactions that are not made in foreign currencies are subject 
to a Foreign Transactions Fee of .8% of the amount of the Purchase, 
Cash Advance, or credit transaction which is posted to the Account 
during the billing cycle.
PENALTY  ANNUAL  PERCENTAGE  RATE:  A  penalty  ANNUAL 
PERCENTAGE  RATE  of  17.9%  (corresponding  Monthly  Periodic 
Rate  of  1.492%)  may  be  applied  to  my  Account  Balance  if  I  fail  to 
make  a  payment  when  due  or  I  make  a  payment  that  is  returned. 
You will provide me notice of such penalty ANNUAL PERCENTAGE 
RATE  at  least  forty-five  (45)  days  prior  to  the  effective  date  of  the 
penalty  ANNUAL  PERCENTAGE  RATE  and  such  notice  will  inform 
me which future transactions and/or outstanding balances are subject 
to the penalty ANNUAL PERCENTAGE RATE. Generally, the penalty 
ANNUAL  PERCENTAGE  RATE  will  apply  to  any  transactions  that 
occur  more  than  fourteen  (14)  days  after  you  provide  notice  of  the 
penalty  ANNUAL  PERCENTAGE  RATE  to  me  and  my  ANNUAL 
PERCENTAGE RATE will revert to the applicable “standard” ANNUAL 
PERCENTAGE  RATE  provided  for  in  this  Agreement,  provided  that 
I  make  six  (6)  consecutive  Minimum  Monthly  Payments  when  due 

5

beginning with the first (1st) payment due after the effective date of 
the increase.
However, if I fail to make a Minimum Monthly Payment within sixty (60) 
days after its Payment Due Date, the penalty ANNUAL PERCENTAGE 
RATE will apply to all outstanding balances and future transactions. 
In such event, my ANNUAL PERCENTAGE RATE will cease applying 
to transactions that occurred prior to or within fourteen (14) days of 
provision  of  the  notice  and  will  revert  to  the  applicable  “standard” 
ANNUAL PERCENTAGE RATE set forth above, provided that I make 
six (6) consecutive Minimum Monthly Payments when due beginning 
with the first (1st) payment due after the effective date of the increase.
HOW  TO  COMPUTE  THE  CASH  ADVANCES  BALANCE 
(CONSISTING  OF  TRANSACTIONS  RELATED  TO  CASH  AND 
OTHER  ADVANCE  TRANSACTIONS)  UPON  WHICH  PERIODIC 
INTEREST CHARGES ARE ASSESSED:
(including  current  Cash  Advance 
Average  Daily  Balance 
transactions):  You  figure  a  portion  of  the  INTEREST  CHARGE  on 
my  Account  by  applying  the  Cash  Advance  Monthly  Periodic  Rate 
to  the  Average  Daily  Balance  of  Cash  Advances  (including  current 
Cash Advances). To get the Average Daily Balance of Cash Advance 
transactions  you  take  the  beginning  balance  of  Cash  Advance 
transactions on my Account each day, add any new Cash Advances, 
and  subtract  any  payments  or  credits,  and  unpaid  INTEREST 
CHARGES and other FINANCE CHARGES. This gives you the daily 
balance of Cash Advance transactions. Then, you add up all the daily 
balances of Cash Advance transactions for the billing cycle and divide 
the total by the number of days in the billing cycle. This gives you the 
Average Daily Balance of Cash Advance transactions.
HOW  TO  COMPUTE  THE  PURCHASE  BALANCE  (CONSISTING 
OF TRANSACTIONS RELATED TO PURCHASES OF GOODS AND 
SERVICES)  UPON  WHICH  PERIODIC  FINANCE  CHARGES  ARE 
ASSESSED:
Average Daily Balance (including current Purchase transactions): 
You figure a portion of the INTEREST CHARGE on my Account by 
applying  the  Purchase  Monthly  Periodic  Rate  to  the  Average  Daily 
Balance of Credit Purchases (including current Purchase transactions). 
To get the Average Daily Balance of Purchase transactions you take 
the beginning balance of Purchase transactions on my Account each 
day, add any new Purchases, and subtract any payments or credits, 
and unpaid INTEREST CHARGES and other FINANCE CHARGES. 
This gives you the daily balance of Purchase transactions. Then, you 
add up all the daily balances of Purchase transactions for the billing 
cycle and divide the total by the number of days in the billing cycle. 
This gives you the Average Daily Balance of Purchase transactions.
Average  Daily  Balance  (including  current  Balance  Transfer 
transactions):  You  figure  a  portion  of  the  INTEREST  CHARGE  on 
my Account by applying the Balance Transfer Monthly Periodic Rate 
to the Average Daily Balance of Balance Transfers (including current 
Balance  Transfers).  To  get  the  Average  Daily  Balance  of  Balance 
Transfer  transactions  you  take  the  beginning  balance  of  Balance 
Transfer transactions on my Account each day, add any new Balance 
Transfer  transactions,  and  subtract  any  payments  or  credits,  and 
unpaid INTEREST CHARGES and other FINANCE CHARGES. This 
gives  you  the  daily  balance  of  Balance  Transfer  transactions.  Then, 
you  add  up  all  the  daily  balances  of  Balance  Transfer  transactions 
for the billing cycle and divide the total by the number of days in the 
billing  cycle.  This  gives  you  the  Average  Daily  Balance  of  Balance 
Transfer transactions.
This  determines  my  total  periodic  INTEREST  CHARGES  for  the 
billing  cycle.  Actual  periodic  INTEREST  CHARGES  will  be  shown 
on  my  periodic  statement.  The  combination  of  periodic  INTEREST 
CHARGES,  Cash  Advance  Fee  and  Foreign  Transactions  Fee,  will 
not  exceed  the  ANNUAL  PERCENTAGE  RATE  permitted  under 
applicable law.
GRACE  PERIOD:    I  will  not  pay  any  interest  on  Purchases  or 
Balance Transfers if I pay the entire New Balance, including any Cash 
Advances,  in  full  by  the  Payment  Due  Date  shown  on  my  monthly 
6

statement each and every billing cycle.  Generally, I will have at least a 
twenty-five (25) day Grace Period from the close of each billing cycle 
to pay the entire New Balance without incurring additional interest on 
Purchases or Balance Transfers.  The Payment Due Date disclosed on 
each monthly statement provided to me is the last day of my Grace 
Period for that statement’s billing cycle.  If I do not pay the entire New 
Balance,  including  any  Cash  Advances,  in  full  by  the  Payment  Due 
Date in a billing cycle, I will pay interest on my Purchases and Balance 
Transfers from the date they are posted to my account.  I also will not 
have a Grace Period on Purchases or Balance Transfers again until I 
pay the entire New Balance in full by the Payment Due Date two (2) 
billing cycles in a row.   
Cash Advances do not have a Grace Period, as they are subject to 
INTEREST  CHARGES  from  the  date  the  transaction  posts  to  my 
account.
CREDIT  LIMIT:  You  will  establish  a  Credit  Limit  for  me.  At  your 
discretion,  you  may  increase  or  decrease  my  Credit  Limit  at  any 
time, and may provide separate limits for Purchases, Cash Advances 
and Balance Transfers. You will notify me if you do, either by mail or 
through my periodic statement. If I object to any Credit Limit increase, 
I must notify you immediately in writing. Upon receipt of such notice, 
my  Credit  Limit  will  be  reduced  to  its  prior  limit,  however,  I  will  be 
responsible  to  pay  any  amounts  by  which  I  have  exceeded  the 
reduced  limit.  I  agree  not  to  allow  my  Account  Balance  to  exceed 
my Credit Limit. I agree to advise you of any change in my financial 
condition which may affect my creditworthiness. I agree to update the 
credit information that I have provided you, from time to time, on your 
demand. I or my joint applicant for the Account may request a change 
to  the  Credit  Limit  orally,  in  writing,  or  electronically,  but  any  such 
request must be approved by you. If my Credit Limit is increased, I am 
immediately responsible for the new Credit Limit and any increase in 
the Account Balance even when it differs from an amount previously 
agreed to orally or in writing.
MINIMUM  MONTHLY  PAYMENT:  Every  month,  I  must  pay  at  least 
the Minimum Monthly Payment by the Payment Due Date shown on 
my periodic statement. By separate agreement, I may authorize you 
to  automatically  transfer  the  Minimum  Monthly  Payment  from  my 
Credit Union share or share draft account. I may, of course, pay more 
frequently,  pay  more,  or  pay  the  Account  Balance  in  full,  and  I  will 
reduce my periodic FINANCE CHARGE by doing so. The Minimum 
Monthly Payment will be either: (a) 2% of my Account Balance, or $20, 
whichever is greater; or (b) my Account Balance, if it is less than $20 
In addition, I must pay any amount on my periodic statement listed 
as  past  due  and  any  late  charge.  At  any  time  my  Account  Balance 
exceeds my Credit Limit, I must pay the excess. 
The “Payment Due Date” will be shown on my periodic statement.
I understand and agree that any Minimum Monthly Payment made by 
me will be applied in the following order: (a) unpaid fees and charges, 
if any; (b) unpaid periodic FINANCE CHARGE due on both Purchases, 
Cash  Advances  and  Balance  Transfers;  (c)  outstanding  balances  of 
Cash Advances, Balance Transfers and Purchases previously billed; 
and  (d)  current  Cash  Advances,  Balance  Transfers  and  Purchases. 
Any  payment  I  make  in  excess  of  the  Minimum  Monthly  Payment 
will  be  applied  to  my  balances  subject  to  the  highest  ANNUAL 
PERCENTAGE  RATE  first,  then  to  balances  subject  to  lower 
ANNUAL  PERCENTAGE  RATES,  in  descending  order  of  ANNUAL 
PERCENTAGE  RATES  until  all  balances  subject  to  an  ANNUAL 
PERCENTAGE  RATE  are  paid  in  full.  Thereafter,  you  will  apply  all 
payments in excess of the Minimum Monthly Payment, if applicable, 
in the same order as you apply the Minimum Monthly Payment.
LATE PAYMENT FEE: If you have not received my Minimum Monthly 
Payment within ten (10) days after the “Payment Due Date” listed on 
my periodic statement, I agree to pay a Late Payment Fee as set forth 
in the enclosed Schedule of Fees which accompanies this Agreement 
and is incorporated by reference herein as though set forth in full.
RETURNED  PAYMENT  FEE:  If  a  payment  that  was  applied  to  my 
Account  is  returned  to  you  unpaid  for  any  reason  I  agree  to  pay  a 

7

Returned Payment Fee as set forth in the enclosed Schedule of Fees. 
This fee will also apply to any payments made by automatic transfer 
that cannot be posted due to insufficient funds in my regular share or 
checking account.
CASH ADVANCE FEE: For each Cash Advance, a Cash Advance Fee 
of  either  $2  or  2%  of  the  amount  of  the  Advance  will  be  charged, 
whichever  is  greater,  subject  to  a  maximum  fee  of  $25  for  each 
Cash Advance transaction. Cash Advance transactions include ATM 
withdrawals,  online  funds  transfers,  telephonic  funds  transfers,  and 
in person Cash Advances at a financial institution’s branch from the 
Account.
BALANCE  TRANSFER:  I  understand  that  I  can  request  a  Balance 
Transfer transaction, which allows me to pay a portion or the entire 
balance  of  a  credit  card  account  I  maintain  with  another  institution. 
Any request I make for a Balance Transfer is subject to your approval, 
based on my Credit Limit, my creditworthiness, and my good standing 
as a member.
CREDIT LIFE AND/OR DISABILITY INSURANCE: The purchase of 
this insurance is entirely voluntary and is not a factor in the approval 
of  the  extension  of  credit.  If  credit  life  and/or  disability  insurance  is 
available  to  me  on  the  Account,  and  I  request  it  by  completing  the 
Credit  Insurance  Application/Schedule  which  contains  current  rates 
and  qualifying  information,  the  premium  will  be  calculated  monthly 
by  multiplying  the  premium  rate  by  the  outstanding  balance  on  the 
Account. You will add the premium amount to my Account Balance on 
each Billing Cycle Close Date. I acknowledge receiving a copy of the 
Credit Insurance Application/Schedule.
PREPAYMENT  OR  IRREGULAR  PAYMENTS:  Though  I  need  only 
pay  the  Minimum  Monthly  Payment,  I  understand  that  I  have  the 
right to repay my Account Balance at any time without penalty. I also 
understand and agree that I will only be charged periodic INTEREST 
CHARGES  to  the  date  I  repay  my  entire  Account  Balance.  I  may 
make larger payments without penalty and this may reduce the total 
amount  of  periodic  INTEREST  CHARGES  that  I  will  repay.  If  I  pay 
more than the Minimum Monthly Payment in any month and there is 
still  a  balance  due,  I  must  continue  to  make  Minimum  Payments  in 
future  months.  Any  partial  payment  of  my  Account  Balance  will  not 
advance my next payment due date(s). I understand and agree that 
any payment that: (a) delays or (b) accelerates the repayment of my 
Account Balance will: (a) increase or (b) decrease my Monthly Periodic 
INTEREST CHARGE.
PAYMENTS  BY  AUTOMATIC  TRANSFER:  If  I  request  payment  by 
automatic transfer, I understand and agree that no payment can or will 
be made if there are insufficient or uncollected funds in the designated 
account  to  make  the  scheduled  payment.  Should  this  event  occur, 
I  understand  and  agree  that  I  will  not  be  released  from  making  the 
payment. Any automatic transfer I have requested will remain in effect 
until  I  cancel  it  in  writing  or  the  Account  Balance  is  paid  in  full.  My 
written notice to cancel must be received by you, at PO BOX 10188, 
Van  Nuys,  CA  91410,  at  least  three  (3)  business  days  before  the 
automatic transfer is scheduled to occur. You may cancel this service 
at your discretion.
DEFAULT: I will be in default if: (1) I do not pay on time or in the proper 
amount(s);  (2)  I  have  made  a  false  or  misleading  statement  on  my 
application; (3) I fail to live up to any of the terms of this Agreement; (4) 
my creditworthiness is impaired; or (5) I die, become insolvent or am 
the subject of bankruptcy or receivership proceedings. In the event of 
any action by you to enforce this Agreement, I agree to pay the costs 
thereof,  including  reasonable  attorneys’  fees,  and  other  expenses.  I 
understand  and  agree  that  INTEREST  CHARGES  at  the  ANNUAL 
PERCENTAGE RATE as permitted under this Agreement will continue 
to accrue until I repay my entire Account Balance.
ACCELERATION  AND  COLLECTION  COSTS:  Upon  my  default, 
I  understand  and  agree  that  you  have  the  right  to  temporarily  or 
permanently suspend any and all Account and Card privileges and/
or  you  may  demand  immediate  payment  of  the  Account  Balance, 
including  INTEREST  CHARGES,  TRANSACTION  FEES,  and  other 

8

FINANCE CHARGES, Late Payment Fees, and your collection costs, 
reasonable  attorneys’  fees,  and  court  costs  (collectively  “collection 
related  charges”),  and  all  other  fees  and  charges  hereunder.  I 
understand and agree that I will be subject to INTEREST CHARGES 
(at the applicable Monthly Periodic Rate), TRANSACTION FEES, and 
other  FINANCE  CHARGES,  Late  Payment  Fees,  collection-related 
charges, and all other fees and charges under the terms disclosed in 
this Agreement, until I repay my entire Account Balance. In the event 
of  any  action  by  you  to  enforce  this  Agreement,  I  agree  to  pay  the 
costs thereof, reasonable attorneys’ fees, and other expenses.
ELECTRONIC FUND TRANSFER: In the event the use of the Card, 
the  Account  or  the  Account  number  of  the  Card  constitutes  an 
Electronic Fund Transfer, the terms and conditions of my Electronic 
Fund  Transfer  Agreement  with  you  shall  govern  such  transactions 
to  the  extent  the  Electronic  Fund  Transfer  Agreement  expands  or 
amends this Agreement.
PURCHASES,  ADVANCES  AND  BALANCE  TRANSFERS:  I  may 
make  Purchases,  Balance  Transfers  and  request  Advances  in 
accordance  with  then  current  loan  policies  up  to  my  Credit  Limit.  I 
understand  and  agree  that  all  Purchases  and  other  transactions 
requested by me or anyone I have permitted to use the Card(s) and/or 
Account are subject to your approval.
USING  THE  CARD:  To  make  a  Purchase  or  obtain  an  Advance,  I 
may  present  the  Card  or  Card  number  to  a  participating  VISA  plan 
merchant  to  you  or  to  another  financial  institution  that  accepts 
Platinum Rewards VISA Credit Cards and sign or authorize a sales or 
Cash Advance draft. Certain Purchases, Cash Advances and Balance 
Transfers  will  require  an  authorization  prior  to  completion  of  the 
transaction. In some cases, I may be asked to provide identification. 
If I have received a personal identification number (“PIN”), I may also 
use my Card and PIN to obtain Cash Advances at any Automatic Teller 
Machine  (“ATM”)  that  accepts  my  Card  or  other  type  of  electronic 
terminal  that  provides  access  to  the  VISA  system.  (Not  all  ATMs 
accept Platinum Rewards VISA Credit Cards.) My PIN is confidential 
and should not be disclosed to anyone. I agree not to write my PIN 
on my Card, I will not keep my Card and PIN together, and I will not 
provide my PIN to anyone who is not an authorized user. Advances 
through ATM access will be treated as Cash Advances. Advances at 
authorized  ATMs  are  limited  to  a  total  of  $1,000.00  per  day.  I  may 
also provide my Card number verbally, electronically, or in writing to 
a merchant to complete a mail, electronic or telephone transaction.
If your authorized system is not working, I may not be able to authorize 
a transaction, even if I have sufficient available credit. Occasionally for 
security reasons, you may block usage of my Card and/or Account in 
certain foreign countries or geographical areas. You will not be liable 
to me if any of these events happen.
My  Card  and/or  Account  may  not  be  used  directly  or  indirectly  for: 
(1) any illegal activity or transaction including, without limitation any 
“racketeering  activity”  as  defined  in  18  U.S.C.  §  1961;  or  (2)  any 
gambling,  gaming,  betting  or  similar  activity  or  transaction.  Further, 
I  may  not  utilize  my  Card  and/  or  Account  for  the  purchase  of  any 
goods  or  services  on  the  Internet  that  involve  gambling,  betting  or 
any similar activity or transaction. Such transactions include, but may 
not be limited to, any quasi-cash or online gambling transaction, any 
electronic  commerce  transaction  conducted  over  an  open  network, 
and any betting transaction including the purchase of lottery tickets 
or casino gaming chips or off-track betting or wagering. However, in 
the event that a charge or transaction described in this paragraph is 
approved and processed, I will still be responsible for such charges.
FOREIGN TRANSACTIONS: Purchases, Cash Advances and credits 
made in foreign currencies will be billed to my Account in U.S. dollars 
(including on-line purchases made within the United States but where 
the merchant is located internationally). The conversion to U.S. dollars 
will  be  made  in  accordance  with  the  VISA  operating  regulations  for 
international transactions. Such regulations provide for either a .8% 
currency exchange fee for single currency transactions (transactions 
internationally  without  a  currency  conversion)  or  1% 
made 

9

currency  exchange  fee  for  multi-currency  international  transactions 
(transactions made internationally that require a currency conversion, 
which  may  include  on-line  purchases  made  within  the  United 
States  but  where  the  merchant  is  located  internationally),  which  is 
added to the amount of the Purchase, Cash Advance, or credit and 
retained  by  VISA.  Transactions  conducted  in  U.S.  military  bases, 
territories, embassies, or consulates are not considered international 
transactions  and  will  not  be  subject  to  the  .8%  currency  exchange 
fee.  The  exchange  rate  between  the  transaction  currency  and  the 
billing  currency  used  for  processing  international  transactions  is  a 
rate selected by VISA from the range of rates available in wholesale 
currency  markets  for  the  applicable  central  processing  date,  which 
rate may vary from the rate VISA itself receives, or the government-
mandated  rate  in  effect  for  the  applicable  central  processing  date. 
The conversion rate may be different than the rate on the day of the 
transaction or date of the posting of the Account. When a credit to the 
Account does not fully offset a charge to the Account due to changes 
in the rate, I am responsible for the differences.
RESPONSIBILITY:  I  agree  to  repay  you  according  to  the  terms  of 
this  Agreement  for  all  Purchases,  Advances,  Balance  Transfers, 
INTEREST CHARGES, TRANSACTION FEES, and other FINANCE 
CHARGES, Late Payment Fees and all other fees and charges, if any, 
arising from the use of the Card and/or Account by me or any other 
person I permit to use the Account, even if that person exceeds my 
permission. I cannot disclaim responsibility by notifying you, although 
you will close the Account if I so request and I will return all Cards to 
you and I will repay the unpaid balance to you. My obligation to pay 
the  Account  Balance  continues  even  though  an  agreement,  divorce 
decree  or  other  court  judgment  to  which  you  are  not  a  party  may 
direct me or one of the other persons responsible to pay the Account. 
Any  person  using  the  Account  and/or  Card  is  jointly  and  severally 
responsible with me for charges he or she makes, but if that person 
signs the Card he or she becomes a party to this Agreement and is 
also responsible for all charges on the Account, including mine. The 
Cards remain your property and I must recover and surrender to you 
all Cards upon your request and/or upon termination of this Account.
TRANSACTION  SLIPS:  My  periodic  statement  will  identify  the 
merchant,  electronic  terminal  or  financial 
institution  at  which 
transactions  were  made,  but  sales,  Cash  Advances,  credit  or  other 
slips cannot be returned with the periodic statement. I will retain the 
copy of such slips furnished at the time of the transaction in order to 
verify my periodic statement. You may assess a reasonable fee for any 
photocopies or slips I request.
PLAN  MERCHANT  DISPUTES:  You  are  not  responsible  for  the 
refusal  of  any  plan  merchant  or  financial  institution  or  electronic 
terminal to honor the Account and/or Card. You are subject to claims 
and defenses (other than tort claims) arising out of goods or services 
I  purchase  with  the  Card  only  if  I  have  made  a  good  faith  attempt 
but have been unable to obtain satisfaction from the plan merchant, 
and: (a) my purchase was made in response to an advertisement you 
sent or participated in sending me; or (b) my purchase cost more than 
$50.00 and was made from a plan merchant in my state or within 100 
miles of my current mailing address. Any other dispute I must resolve 
directly with the plan merchant.
RETURNS  AND  ADJUSTMENTS:  If  a  merchant  discloses  a  policy 
such  as  “no  returns,”  “no  refunds,”  “no  return  or  credit  without 
receipt,” “as is,” “store credit only” or “all sales final,” I will be bound 
by  that  policy  when  I  use  my  Card  to  buy  goods  or  services  from 
that merchant. Merchants and others who honor the Account and/or 
Card may give credit for returns or adjustments, and they will do so 
by sending you a credit slip which you will post to my Account. If my 
credits and payments exceed what I owe you, you will hold and apply 
this credit balance against future Purchases, Advances and Balance 
transfers, or if it is $1.00 or more, refund it on my written request or 
automatically after six (6) months.
UNAUTHORIZED  USE:  If  I  notice  the  loss  or  theft  of  my  Card 
or  a  possible  unauthorized  use  of  my  Card,  I  should  write  to  you 

10

immediately at: P. O. Box 10188, Van Nuys, California 91410-0188, 
or call you at (877) 695-2732. I will not be liable for any unauthorized 
use  that  occurs  after  I  notify  you.  I  may,  however,  be  liable  for 
unauthorized use that occurs before my notice to you. In any case, 
my liability will not exceed $50. My liability may be zero ($0) in cases 
of  VISA  Credit  Card  fraud  in  accordance  with  current  VISA  U.S.A., 
Inc. Operating Regulations. This does not apply to ATM transactions 
using the Card and PIN. I agree that in the event of a lost, stolen, not 
received, or counterfeited card, or fraudulent activity on my Account, 
I and all parties given access to the Account will complete an affidavit 
of forgery in a form approved by you, when applicable. I also agree to 
assist you in determining the facts, circumstances, and other pertinent 
information  related  to  any  loss,  theft  or  possible  unauthorized  use 
of my Card, Account number or PIN and to comply with such other 
procedures as you may require in connection with your investigation.
SURRENDER OF CARD(S): The Card(s) remains your property and, 
if you request, I must surrender to you all Card(s) you have issued on 
the Account.
LOST OR STOLEN CARD(S), NOTIFICATION AND LIABILITY: I will 
notify you AT ONCE by immediately calling you at (866) 604-0381 or, 
if I am outside of the U.S., call collect at (727) 570-4881, if I believe 
that the Card, Account number, PIN or any combination of the three 
has been lost or stolen. Telephoning is the best way of keeping my 
possible losses down. I understand that my total liability to you shall 
not exceed $50.00 for any Account and/or Card transactions resulting 
from the loss, theft or unauthorized use of the Account and/or Card 
that occurs prior to the time I give notice to you. Such liability does not 
apply when the Account and/or Card is used to make an electronic 
transfer.
PAYMENTS  MARKED  “PAID  IN  FULL”:  You  may  accept  checks, 
money  orders,  or  other  types  of  payment  marked  “payment  in  full” 
or using other language to indicate full satisfaction of indebtedness, 
without  being  bound  by  such  language  or  waiving  any  rights  under 
this Agreement. Full satisfaction of indebtedness shall be accepted by 
you only in written agreement, signed by an authorized representative 
of the Credit Union.
JOINT  ACCOUNTS:  If  this  is  a  joint  Account,  each  of  us  will  be 
individually  and  jointly  responsible  for  paying  all  amounts  owed 
under  this  Agreement.  This  means  that  you  can  require  any  one  of 
us individually to repay the Account Balance. Each of us authorizes 
the other to make Transactions individually. Any one of us may close 
the  Account  and  such  closure  will  be  effective  as  to  all  of  us.  We 
agree that all notices regarding the Account may be sent solely to the 
cardholder whose name and address appears on our billing records. 
If this is a joint account, neither party can be released from his or her 
obligations except upon your approval.
SIGNATURE REQUIREMENT: In order for my Card to be valid, I must 
activate and sign the Card as soon as I receive it. However, my liability 
does not depend on whether or not I sign my Card.
CONSUMER PURPOSES: I may use my Account only for personal, 
family  or  household  uses;  I  may  not  use  the  Account  for  business 
purposes.  If  I  do  use  my  Account  for  business  purposes,  this 
Agreement  still  applies  and  I  must  pay  you  for  those  Transactions. 
You may close my Account if you learn that I am using it for business 
purposes.
MOBILE PHONES OR OTHER DEVICES: Smart phones, tablets and 
other electronic devices can store my Card (such as through a mobile 
wallet).  This  means  they  can  be  used  to  make  Purchases  or  other 
Transactions. Any such Transactions are covered by this Agreement. 
Apps  that  use  my  Card  to  make  Transactions  may  have  separate 
terms of use. You are not responsible if I violate those terms, or for 
any consequences resulting from any violation. When my Account is 
accessible by my mobile device, it is important that I treat my mobile 
device  with  the  same  care  I  would  the  Card.  For  example,  I  should 
secure my mobile device against unauthorized access. Additionally, 
if I give someone my phone, or other mobile device, that can be the 
same as giving that person my Card.

11

CHANGING  BENEFITS:  You  reserve  the  right  to  change  or 
discontinue any benefit, rewards program, service or feature offered 
in connection with my Account, at any time and for any reason.
CONTACTING YOU: I agree that you (and/or your authorized agents) 
may  contact  me  in  order  to  service  my  account  or  to  collect  any 
amounts I owe at any phone number, email address or mailing address 
I provide. This includes communications to mobile, cellular/wireless, 
or similar devices. You may contact me by live operator, auto-dialer, 
prerecorded or artificial voice, text or email. I agree to pay any charges 
assessed by my plan provider for communications you send to me, as 
well as communications I send to you.
CALL MONITORING: You may listen to and record telephone calls 
between  me  and  you  to  monitor  and  improve  the  quality  of  service 
I receive.
SUSPICIOUS ACTIVITY: The Credit Union is committed to keeping 
my financial transactions as secure as possible.  You use a credit card 
fraud  detection  system  designed  using  neural  network  technology 
that tracks my credit card purchase patterns.  The system analyzes 
authorization requests for my Card in real time and compares them 
to my purchase history as well as current fraud trends.  If you detect 
unusual  transaction  patterns,  you  can  take  action  to  reduce  the 
potential  for  fraud,  including  but  not  limited  to  suspending  credit 
privileges.    As  my  profile  and  transactions  change  over  time,  the 
system updates its files.  You reserve the right to identify Transactions 
as  unauthorized  or  fraudulent  and  subsequently  to  decline  those 
Transactions.  You are not responsible for any loss or damage arising 
out of any declined Transaction.  
MERCHANT  FEES:  Some  merchants,  including  merchants  outside 
the U.S., may charge me a fee to use my Card for a Purchase.  The fee 
may be either a percentage of the amount of my Purchase or a flat fee, 
and will be added to the amount of my Purchase.  Usually, a merchant 
will tell me about this fee before I use my Card, but not always.  You 
do not control these fees and cannot prevent them. 
RECURRING  AUTHORIZED  TRANSACTIONS:  If  I  authorize  a 
merchant  or  any  other  person  to  charge  my  Account  for  recurring 
Transactions, I must notify the merchant if: (a) I want to discontinue 
these Transactions; (b) my Account is closed; (c) my Account number 
changes; or (d) my Card expiration date changes. I am responsible for 
reinstating any recurring authorized Transactions.
NOTICES:  You  will  send  any  notices  to  my  billing  address,  or,  if  I 
have agreed to receive notices from you in an electronic format, you 
will send notices to me in an electronic form. You consider a notice 
sent as soon as you mail it. You consider an electronic notice sent as 
soon as you email it, unless you receive notification that the email was 
undeliverable.
DELAY  IN  ENFORCEMENT:  You  can  delay  enforcing  any  of  your 
rights under this Agreement without losing them.
GOVERNING  LAW:  I  understand  and  agree  that  this  Agreement  is 
made  in  California  and  shall  be  governed  by  the  laws  of  the  State 
of California to the extent that California law is not inconsistent with 
controlling federal law. I also understand and agree that California’s 
choice  of  law  rules  shall  not  be  applied  if  they  would  result  in  the 
application of non-California law.
INTEGRATED DOCUMENT(S): Any separate sheet of paper labeled 
“Addendum  to  the  Platinum  Rewards  VISA  Credit  Card  Agreement 
and Federal Truth in Lending Disclosure Statement” which is delivered 
together  with  this  form  is  an  integral  part  of  the  Agreement  and  is 
incorporated herein as if set forth in full.
MEMBERSHIP REQUIREMENT: I understand and agree that I must 
be and remain a member in good standing with you to be eligible for 
continuing Account and/or Card privileges including future Purchases, 
Advances  and  Balance  Transfers.  I  understand  and  agree  that  you 
may suspend the Account and/or Card privileges during any period 
in which I do not maintain my membership in good standing with you.
TERMINATION: You may terminate this Agreement upon my default. 
Either you or I may terminate this Agreement for other good cause. 

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In no event shall any termination relieve me of my obligation to repay 
sums already borrowed, FINANCE CHARGES, Late Payment Fees, 
and all other fees and charges hereunder, if any. I agree to return all of 
the Cards issued to me or any party designated by me.
CREDIT  INFORMATION:  I  authorize  you  to  investigate  my  credit 
when  opening,  renewing  or  reviewing  the  Account,  and  I  authorize 
you to disclose information regarding the Account to credit bureaus 
and  other  creditors  who  inquire  of  you  about  my  credit  standing  to 
the  extent  authorized  by  law.  I  understand  that  you  may  provide 
information to credit bureaus about negative information concerning 
my  Account  (such  as  my  insolvency,  delinquency,  late  payment 
or  default  on  my  Account)  which  the  credit  bureaus  may  include  in 
my credit report. If I think you have given incorrect information to a 
consumer  reporting  agency  about  me,  I  may  contact  you  at  (877) 
695-2732 and you will research it. You will let me know if you agree 
or  disagree  with  me.  If  you  agree  with  me,  you  will  contact  each 
consumer reporting agency you reported to and request a correction.
CHANGE  OF  NAME,  ADDRESS,  EMPLOYMENT  STATUS: 
I 
understand  and  agree  that  I  must  report  to  you  any  change  in  my 
name, address, employment status, or any other information that may 
negatively affect my creditworthiness.
ACCURACY  OF  INFORMATION:  The  information  provided  in  my 
request  for  credit  (Application)  is  accurate  and  I  will  notify  you  in 
writing  immediately  if  there  is  a  change  in  my  financial  condition. 
You may retain the  Application. I understand  that it  is  a  violation  of 
Section  1014,  Title  18,  US  Code  to  make  false  statements  or  over 
value security for the purpose of influencing the action of any federally 
insured  credit  union.  You  may  gather  credit  and/or  employment 
information you deem necessary and appropriate from time to time, 
in  accordance  with  applicable  laws,  and  you  may  give  information 
concerning your credit experience with me to others.
COPY RECEIVED: I acknowledge receipt of a copy of this Agreement 
and agree to its terms. This Agreement is the contract which applies 
to  all  transactions  on  the  Account  even  though  the  sales,  Cash 
Advance, credit or other slips I sign or receive may contain different 
terms. I understand and agree that all of those who apply for and who 
sign for or use the Card or the Account agree to and accept the terms 
and conditions of this Agreement.
NOTICE: See the statement below for important information regarding 
my right to dispute billing errors.
ADDITIONAL TERMS APPLICABLE TO VISA CHECKS
CHECK USES: I can use the VISA Checks (“Checks” or “Check) to 
purchase goods and services or to obtain cash up to the amount of 
my  Credit  Limit,  or  to  conduct  Balance  Transfers  up  to  the  amount 
of my Credit Limit by using my VISA check to pay a portion of or my 
entire  account  balance  on  a  credit  card  issued  by  another  financial 
institution.  Use  of  the  Checks  is  a  Cash  Advance  or  a  Balance 
Transfer on my VISA Account. You will charge interest beginning as 
of  the  date  the  Check  posts  to  my  account.  I  cannot  avoid  paying 
interest on Check transactions. Any special rules applicable to credit 
card  purchases  described  in  this  Agreement  or  any  other  features 
pertaining to card purchases do not apply to Checks.
LIMITATIONS: You are not required to honor a Check that will cause 
me to exceed my Credit Limit. You may refuse to pay a Check if at the 
time the Check is presented, I am in default or you have suspended, 
terminated or canceled the Account, the Check is not in the form you 
have issued to me, my signature or the payee’s name or endorsement 
is missing on the Check or the Check appears altered or my Check 
is post-dated. Each Check must be in the form you have issued me. 
Checks  may  be  used  only  by  the  person(s)  whose  name(s)  is/are 
printed on the Check. I am responsible for all authorized uses of the 
Checks.  I  may  not  use  the  Checks  to  pay  any  amount  which  I  owe 
you pursuant to this Agreement. Certain merchants may inform me of 
their intent to convert my Check payment to an electronic ACH debit. 
For  mailed  payments,  this  notification  will  be  provided  at  the  time  I 
receive a bill. For payments made in person, this notification will be 
provided at the time payment is made. I understand and agree that 
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Checks are ineligible for conversion to an ACH debit and if presented 
by  a  merchant  to  you  for  payment,  you  are  required  to  reject  and 
return the entry. Using Checks for payments to merchants who have 
notified me of their intent to convert my check to an ACH debit may 
result  in  merchant  returned  item  fees  and/or  late  charges.  I  further 
understand and agree that I may not attempt to authorize a one-time 
advance  from  my  Account  via  ACH  by  providing  Check  information 
(such as the routing, account, and serial numbers) to a merchant or 
other payee in person, via the Internet or by telephone for the purpose 
of having such merchant or other payee electronically initiate a funds 
transfer. You will not be liable for any fees I incur as a result of your 
failure to honor a Check that is converted to an ACH debit.
PERIODIC  STATEMENTS:  My  periodic  statement  will  show  me  an 
itemization  of  the  Checks  posted  to  the  Account  during  the  billing 
cycle. Checks paid by you will not be returned to me with my periodic 
statements.
STOP PAYMENT: Provided such request is timely so that you have 
a reasonable opportunity to act upon it under your rules, I may order 
stop payment on a Check drawn on the Account, other than one that 
has  been  guaranteed.  In  the  event  of  an  oral  stop  payment  order, 
the order shall be valid for only fourteen (14) days thereafter unless 
confirmed  in  writing.  A  written  stop  payment  order  will  remain  in 
effect only six (6) months unless renewed in writing. I have the burden 
of  establishing  the  fact  and  amount  of  loss  resulting  from  payment 
contrary to a binding stop payment order. You will charge a fee as set 
forth in the enclosed Schedule of Fees for each Check when I place 
a stop payment on my Check(s) which will be billed to the Account. 
You are not required to notify me when a stop payment order expires. 
If  you  re-credit  my  Account  after  paying  a  Check  over  a  valid  and 
timely stop payment order, I agree to sign a statement describing the 
dispute with the payee, to assign to you all of your rights against the 
payee  or  other  holders  of  the  check  and  to  assist  you  in  any  legal 
action. I agree to indemnify and hold you harmless from all costs and 
expenses,  including  attorneys’  fees,  damages,  or  claims,  related  to 
you honoring your stop payment request or in failing to stop payment 
of an item as a result of incorrect information provided to you or the 
giving of inadequate time to act upon a stop payment request.
SURRENDER OF VISA CHECKS: The Checks are your property. You 
reserve the right to revoke them at any time. I agree to return them at 
your request.
My Billing Rights: Keep this Document for Future Use
This notice tells me about my  rights and your responsibilities under 
the Fair Credit Billing Act.
What To Do If I Find a Mistake on My Statement
If I think there is an error on my statement, I must write to you at:

Los Angeles Police Federal Credit Union 
P.O. Box 10188, Van Nuys, CA 91410-0188

I  may  also  contact  you  via  secure  e-mail  by  visiting  the  LAPFCU 
website, www.lapfcu.org, and clicking on “Contact” and “e-mail”.
In my letter, I must give you the following information:
•  Account information: My name and Account number.
•  Dollar amount: The dollar amount of the suspected error.
•  Description of problem: If I think there is an error on my bill, I must 
describe what I believe is wrong and why I believe it is a mistake.

I must contact you:
•  Within 60 days after the error appeared on my statement.
•  At least 3 business days before an automatic payment is scheduled, 

if I want to stop payment on the amount I think is wrong.

I  must  notify  you  of  any  potential  errors  in  writing  or  electronically. 
I  may  call  you,  but  if  I  do  you  are  not  required  to  investigate  any 
potential errors and I may have to pay the amount in question.
What Will Happen After You Receive My Letter
When you receive my letter, you must do two things:

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1.  Within  30  days  of  receiving  my  letter,  you  must  tell  me  that  you 
received my letter. You will also tell me if you have already corrected 
the error.

2.  Within 90 days of receiving my letter, you must either correct the 

error or explain to me why you believe the bill is correct.
While you investigate whether or not there has been an error:
•  You cannot try to collect the amount in question, or report me as 

delinquent on that amount.

•  The  charge  in  question  may  remain  on  your  statement,  and  you 

may continue to charge me interest on that amount.

•  While I do not have to pay the amount in question, I am responsible 

for the remainder of my balance.

•  You can apply any unpaid amount against my credit limit.
After you finish your investigation, one of two things will happen:
•  If you made a mistake: I will not have to pay the amount in question 

or any interest or other fees related to that amount.

•  If  you  do  not  believe  there  was  a  mistake:  I  will  have  to  pay  the 
amount  in  question,  along  with  applicable  interest  and  fees.  You 
will  send  me  a  statement  of  the  amount  I  owe  and  the  date  the 
payment is due. You may then report me as delinquent if I do not 
pay the amount you think I owe.

If I receive your explanation but still believe my bill is wrong, I must 
write to you within 10 days telling you that I still refuse to pay. If I do 
so, you cannot report me as delinquent without also reporting that I 
am questioning my bill. You must tell me the name of anyone to whom 
you reported me as delinquent, and you must let those organizations 
know when the matter has been settled between us.
If you do not follow all of the rules above, I do not have to pay the first 
$50 of the amount I question even if my bill is correct.
My Rights If I Am Dissatisfied With My Credit Card Purchases
If I am dissatisfied with the goods or services that I have purchased 
with  my  credit  card,  and  I  have  tried  in  good  faith  to  correct  the 
problem  with  the  merchant,  I  may  have  the  right  not  to  pay  the 
remaining amount due on the purchase.
To use this right, all of the following must be true:
1.  The purchase must have been made in my home state or within 100 
miles of my current mailing address, and the purchase price must 
have been more than $50. (Note: Neither of these are necessary if 
my purchase was based on an advertisement you mailed to me, or 
if you own the company that sold me the goods or services.)

2.  I must have used my credit card for the purchase. Purchases made 
with cash advances from an ATM or with a check that accesses my 
credit card account do not qualify.

3.  I must not have fully paid for the purchase.
If all of the criteria above are met and I am still dissatisfied with the 
purchase, I must contact you in writing or electronically at;

Los Angeles Police Federal Credit Union 
P.O. Box 10188, Van Nuys, CA 91410-0188

I may contact you via secure e-mail by visiting the LAPFCU website, 
www.lapfcu.org, and clicking on “Contact” and “e-mail.”
While you investigate, the same rules apply to the disputed amount as 
discussed above. After you finish your investigation, you will tell me 
your decision. At that point, if you think I owe an amount and I do not 
pay, you may report me as delinquent.

FORM L-560 (02/2021) 

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