Baxter Credit Union 

340 North Milwaukee Avenue 

Vernon Hills, IL  60061 

LOANLINER 

VISA SIGNATURE 

CREDIT CARD ACCOUNT OPENING DISCLOSURE 

This Addendum is incorporated into and becomes part of your LOANLINER® Consumer Credit Card 
Agreement. 

Please keep this attached to your LOANLINER® Consumer Credit Card Agreement. 

Interest Rates and Interest Charges 

 - Annual Percentage Rate (APR) for Purchases 

8.90% to 10.50% 

 - APR for Cash Advances 

8.90% to 10.50% 

 - APR for Balance Transfers 

6.90% to 10.50% 

Introductory APR for 540 days from the issuance of the card, based on your credit worthiness. When the 
discounted period expires, 

the APR on existing balances will increase to the new non disclosure rate on first day of the billing cycle. 
After the introductory 

period your APR will be 8.90% to 10.50% 

Paying Interest - Your due date is at least 25 days after the close of each billing cycle. We do not charge 
you interest on purchases  

 
 
 
 
 
 
if you pay your entire balance by the due date each month. We will begin charging interest on cash 
advances and balance transfers on the  

transaction date.  

For Credit Card Tips from the Federal Reserve Board - To learn more about factors to consider when 
applying for or using a credit card,  

visit the Web site of the Federal Reserve Board at http://www.federalreserve.gov/creditcard. 

Fees 

Annual Fee 

 - Annual Fee - $99.00 annually 

Transaction Fees  

 - Cash Advance Fee - $5.00 or 3.00% of the amount of each cash advance, whichever is greater 
(Maximum Fee: $50.00) 

 - Foreign Transaction Fee - None 

Penalty Fees  

 - Late Payment Fee - Up to $25.00  

 - Returned Payment Fee -  Up to $25.00 

How We Will Calculate Your Balance. We use a method called “average daily balance (including new 
purchases).” See your account Agreement  

for more details. 

Billing Rights. Information on your rights to dispute transactions and how to exercise those rights is 
provided in your account Agreement.  

 
 
 
 
 
 
OTHER DISCLOSURES 

 - Annual Fee - $99.00 annually, waived the first year of card enrollment.  However, the fee may be 
waived upon card anniversary date of each 

year based on credit union factors such as account relationship. 

 - Late Payment Fee - $25.00 or the amount of the required minimum payment, whichever is less, if your 
payment is not received 30 days from your  

next statement closing date.  The next statement closing date varies by month from 4-6 days after your 
payment due date. 

 - Returned Payment Fee - $25.00 or the amount of the required minimum payment, whichever is less. 

 - Statement Copy Fee - $2.00 

 - Rush Fee (Next Business Day) - $30.00 

 - Rush Fee (Second Business Day) - $20.00 

Periodic Rates. 

The Purchase APR is 8.90% which is a monthly periodic rate of 0.7412%. 

The Cash Advance APR is 8.90% which is a monthly periodic rate of 0.7412%. 

The Balance Transfer APR is 8.90% which is a monthly periodic rate of 0.7412%. 

Visa Signature 

consumer credit card Agreement 

In this Agreement, “Agreement” means this Consumer Credit Card Agreement. “Disclosure” means the 
Credit Card Account Opening Disclosure. The Account Opening  

 
 
 
 
 
 
 
Disclosure is incorporated into this Consumer Credit Card Agreement and is part of the Agreement. In 
this Agreement the words "you," “your,” and "yours" mean 

each and all of those who agree to be bound by this Agreement; "card" means the Visa credit card and 
any duplicates, renewals, or substitutions the Credit Union  

issues to you; "account" means your Visa credit card line-of-credit account with the Credit Union; and 
"Credit Union" means the Credit Union whose name appears  

on this Agreement or anyone to whom the Credit Union transfers this Agreement. 

1.REVOLVING CREDIT LINE AND USING YOUR ACCOUNT — If you are approved for Visa Signature 
account, the Credit Union will establish a revolving credit line on your  

account. Your revolving credit line is the maximum amount we allow you to carry over from billing cycle 
to billing cycle as a revolving line of credit.  Your credit 

union Visa Signature Card has no-preset spending limit.  Absence of a pre-set spending limit does not 
mean all transactions will be approved.  Transactions will be  

considered on an individual basis and will be evaluated for approval based on factors such as card fraud, 
account history, revolving balances, payment history, credit  

record, prior cash advances and safety and soundness consideration.  You agree that your revolving 
credit line is the maximum amount (purchases, cash advances, finance  

charges, plus "other charges") which you will have outstanding on your account at any time. Unless 
disclosed otherwise, the Credit Union will not allow advances over the  

revolving credit line. If the Credit Union has a program whereby it allows payment of advances that 
exceed your revolving credit line, subject to a fee, the Credit Union  

will provide you with notice, either orally, in writing, or electronically (notwithstanding the requirements 
of the paragraph entitled “Statements and Notices”) explaining  

your right to opt in to the Credit Union’s program whereby it will honor advance requests over the credit 
limit. In the event you opt in to such a program, you agree to the  

terms of such a program. You may request an increase in your credit limit only by a method acceptable 
to the Credit Union. The Credit Union may increase or decrease your  

revolving credit line, refuse to make an advance and/or terminate your account at any time for any 
reason not prohibited by law.  

 
 
2.USING YOUR CARD — You understand that the use of your credit card or credit card account will 
constitute acknowledgement of receipt and agreement to the terms of the Credit Card  

Agreement and Credit Card Account Opening Disclosure (Disclosure). You may use your card to make 
purchases from merchants and others who accept your card. The credit union is not  

responsible for the refusal of any merchant or financial institution to honor your card. If you wish to pay 
for goods or services over the Internet, you may be required to provide  

card number security information before you will be permitted to complete the transaction. In addition, 
you may obtain cash advances from the Credit Union, from other financial  

institutions that accept your card, and from some automated teller machines (ATMs). (Not all ATMs 
accept your card.) If the credit union authorizes ATM transactions with your card,  

it will issue you a personal identification number (PIN). To obtain cash advances from an ATM, you must 
use the PIN issued to you for use with your card. You agree that you will not  

use your card for any transaction that is illegal under applicable federal, state, or local law. Even if you 
use your card for an illegal transaction, you will be responsible for all  

amounts and charges incurred in connection with the transaction. If you are permitted to obtain cash 
advances on your account, you may also use your card to purchase instruments and  

engage in transactions that we consider the equivalent of cash. Such transactions will be posted to your 
account as cash advances and include, but are not limited to, wire transfers,  

money orders, bets, lottery tickets, and casino gaming chips, as applicable. This paragraph shall not be 
interpreted as permitting or authorizing any transaction that is illegal. 

3.CONVENIENCE CHECKS — If you are permitted to obtain cash advances on your account, we may, from 
time to time, issue convenience checks to you that may be drawn on your account.  

Convenience checks may not be used to make a payment on your account balance. If you use a 
convenience check, it will be posted to your account as a cash advance. We reserve the right  

to refuse to pay a convenience check drawn on your account for any reason and such refusal shall not 
constitute wrongful dishonor. 

You may request that we stop the payment of a convenience check drawn on your account. You agree to 
pay any fee imposed to stop a payment on a convenience check issued on your account.  

You may make a stop payment request orally, if permitted, or in writing. Your request must be made 
with sufficient time in advance of the presentment of the check for payment to give us  

 
a reasonable opportunity to act on your request. In addition, your request must accurately describe the 
check including the exact account number, the payee, any check number that may be  

applicable, and the exact amount of the check. If permitted, you may make a stop payment request 
orally but such a request will expire after 14 days unless you confirm your request in  

writing within that time. Written stop payment orders are effective only for six (6) months and may be 
renewed for additional six month periods by requesting in writing that the stop  

payment order be renewed. We are not required to notify you when a stop payment order expires. If we 
re-credit your account after paying a check or draft over a valid and timely stop  

payment order, you agree to sign a statement describing the dispute with the payee, to assign to us all 
of your rights against the payee or other holders of the check or draft and to  

assist us in any legal action. You agree to indemnify and hold us harmless from all costs and expenses, 
including attorney's fees, damages, or claims, related to our honoring your stop  

payment request or in failing to stop payment of an item as a result of incorrect information provided to 
us or the giving of inadequate time to act upon a stop payment request.  

4.AUTHORIZATIONS — Some transactions on your account will require prior approval. These prior 
approvals are called "authorizations". If you attempt to make a transaction that exceeds your  

revolving credit line for Purchases, your account will be evaluated based upon length of time your 
account has been opened and account usage, performance and delinquency patterns with us  

or with your other creditors, and your ability to repay.  If you are authorized to exceed your revolving 
credit line, you will be required to pay, as part of your minimum monthly payment,  

the amount by which your New balance exceeds your revolving credit line. Each payment you make on 
the account will restore your revolving credit line by the amount of the payment which is  

applied to principal.   

We may limit the number of authorizations we will give the account during any certain period of time 
and we may deny an authorization if we suspect that your account is being used without  

your permission. For example, authorization requests may be declined if you have not activated your 
Card upon receipt, if we believe you may be unable to repay any portion of your balance,  

or if the total amount due has not been posted by the payment due date. We may also, from time to 
time, request additional information from you, in order to evaluate a transaction request  

 
for your Account. For security reasons, we cannot explain the details of how the authorization system 
works. You agree that we will not be liable for failing to give an authorization.  

Transactions at some participating merchants (such as hotels, car rental companies, restaurants and gas 
stations) may result in authorizations for amounts greater than the actual purchase  

amount, which will have the effect of making less credit available on your account for several days 
(usually until the date the actual purchase amount is received from the merchant). If the  

authorization is denied we may notify the person who attempted the transaction that it has been 
refused.  

5.PROMISE TO PAY — You promise to pay all charges (purchases, cash advances, balance transfers, use 
of convenience checks or any other charge) made to your account by you or anyone you authorize  

to use your account. You also promise to pay all finance charges and other charges added to your 
account under the terms of this Agreement or another agreement you made with the Credit Union.  

If this is a joint account, the paragraph on JOINT ACCOUNTS also applies to your account. 

6.PERIODIC RATES — The periodic rates applicable to purchases, cash advances, and balance transfers 
are disclosed on the Disclosure that accompanies this Agreement. Any penalty rate that may  

be imposed for failing to make a payment by the payment due date is also disclosed on the Disclosure. 
Any rate change will be made pursuant to applicable law. If the rate for your account is  

variable, as indicated on the accompanying Disclosure, the rate charged on purchases, cash advances, 
balance transfers and any penalty rate will vary periodically as disclosed in the Disclosure  

accompanying this Agreement. The initial rate on your account for certain types of transactions may be 
an introductory discounted rate (Introductory Rate) that is lower than the rate that would  

ordinarily apply for that type of transaction. If an Introductory Rate applies to your account, the rates 
and the period of time it will be effective is shown on the Disclosure accompanying this  

Agreement. After the Introductory Rate period expires, the periodic rate will automatically increase to 
the rates that would ordinarily apply for that type of transaction based on the terms of  

this Agreement.  

7.FINANCE CHARGES — New purchases posted to your account during a billing cycle will not incur a 
finance charge for that billing cycle if you had a zero or credit balance at the beginning of that  

 
 
 
billing cycle, or you paid the entire new balance on the previous cycle's billing statement by the payment 
due date of that statement; otherwise a finance charge will accrue from the date a purchase  

is posted to your account. To avoid an additional finance charge on the balance of purchases, you must 
pay the entire new balance on the billing statement by the payment due date of that statement.  

A finance charge begins to accrue on cash advances from the date you get the cash advance or from the 
first day of the billing cycle in which the cash advance is posted to your account, whichever is  

later (transaction date). 
The finance charge is calculated separately for purchases and cash advances. For purchases, the finance 
charge is computed by applying the periodic rate to the average daily  

balance of purchases. To calculate the average daily balance of purchases, we take the beginning 
outstanding balance of purchases each day, add any new purchases, and subtract any payments and/or 
credits.  

This gives us the daily balance of purchases. We then add all of the daily balances of purchases for the 
billing cycle together and divide the total by the number of days in the billing cycle. This gives  

us the average daily balance of purchases.  

For cash advances, the finance charge is computed by applying the periodic rate to the average daily 
balance of cash advances. To calculate the average daily balance of cash advances, we take the 
beginning  

outstanding balance of cash advances each day, add in any new cash advances, and subtract any 
payments and/or credits that we apply to the cash advance balance. This gives us the daily balance of 
cash advances.  

We then add all of the daily balances of cash advances for the billing cycle together and divide the total 
by the number of days in the billing cycle. This gives us the average daily balance of cash advances.  

Balance transfers are calculated in the same manner as cash advances. 

8.FOREIGN TRANSACTIONS — When you use your Visa card at a merchant that settles in currency other 
than U.S. dollars, the charge will be converted into the U.S. dollar amount. The currency conversion rate 
used to  

determine the transaction amount in U.S. dollars is either a rate selected by Visa from the range of rates 
available in wholesale currency markets for the applicable central processing date, which rate may vary  

from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central 
processing date. 

 
9.FEES — In addition to the periodic rate, the following additional fees may be imposed on your account. 
If applicable to your account, the fee amounts and explanations are disclosed on the Disclosure 
accompanying  

this Agreement. Your account may also be subject to additional fees as set forth on the Disclosure 
accompanying this Agreement. MERGEFORMAT  

a.Annual Fee. If your account is subject to an Annual Fee, the fee will be charged to your 

account upon the issuance of your card. Each year following, the annual fee will be charged to your 
account during  

the same month that you were first charged the fee. The fee will be charged each year until your 
account is closed and paid in full. 

b.Cash Advance Fee (Finance Charge). If your account is subject to a Cash Advance Fee (finance 

charge), the fee will be charged to your account when you obtain a cash advance from an ATM, the 
Credit Union  

or other financial institution.  

c.Foreign Transaction Fee (Finance Charge). If your account is subject to a Foreign Transaction 

Fee (finance charge), a fee may be charged to your account for transactions made outside of the United 
States  

or in a foreign currency.  

d.Late Payment Fee. If your account is subject to a Late Payment Fee, the fee will be charged to 
your account when you do not make the required minimum payment by or within the number of days of 
the statement  

Payment Due Date set forth on the Disclosure accompanying this Agreement. 

e.Returned Payment Fee. If your account is subject to a Returned Payment Fee, the fee will be 

added to your account 
when a payment is returned to you for any reason. 

f.Statement Copy Fee. If your account is subject to a Statement Copy Fee, except as limited by 

applicable law and when the request is made in connection with a billing error made by the Credit 
Union, a fee may  

be charged to your account for each copy of a sales draft or statement that you request. 

g.Rush Fee. If your account is subject to a Rush Fee, except as limited by applicable law, a fee 
may be charged to your account for each rush card that you request, providing delivery of the card is 
also  

 
 
 
 
 
 
 
 
available by standard mail service, without paying a fee for delivery. 

h.Collection Costs. You promise to pay, subject to applicable law, all costs of collecting what you 

owe under this Agreement and all costs including court costs, collection agency fees and reasonable 
attorney’s  

fees. We may enter into a 
contingent or hourly fee arrangement with an attorney or collection agency and you agree that such an 
Agreement is reasonable. This provision also applies to bankruptcy, appeals or post judgment  

proceedings. 

10.PAYMENTS — Each month you must pay at least the minimum payment shown on your statement by 
the date specified on the statement. You may pay more frequently, pay more than the minimum 
payment or pay the total new balance  

in full. If you make extra or larger payments, you are still required to make at least the minimum 
payment each month your account has a balance (other than a credit balance). The minimum payment 
is 2.50% of your total new  

balance, or $50.00, whichever is greater, plus the amount of any prior minimum payments that you have 
not made, all outstanding unpaid fees and charges, and any amount you are over your credit limit by the 
date specified on  

the statement. The Credit Union also has the right to demand immediate payment of any amount by 
which you are over your credit limit.  

11.PAYMENT ALLOCATION — Subject to applicable law, your payments may be applied to what you owe 
the Credit Union in any manner the Credit Union chooses. However, in every case, in the event you 
make a payment in excess of  

the required minimum periodic payment, the Credit Union will allocate the excess amount first to the 
balance with the highest annual percentage rate and any remaining portion to the other balances in 
descending order based  

on applicable annual percentage rate.  

12.SECURITY INTEREST — You grant the Credit Union a security interest under the Uniform Commercial 
Code and under any common law rights the Credit Union may have in any goods you purchase.  

 
 
 
 
Your Account is secured by all other shares you have in any individual or joint account with the Credit 
Union, except for shares in an Individual Retirement Account or in any other account that would lose 
special tax treatment  

under state or federal law if given as security. These other shares may be withdrawn unless you are in 
default under this agreement. You authorize the Credit Union to apply the balance in your individual or 
joint share accounts  

to pay any amounts due on your Account if you should default. 

Collateral securing other loans you have with the Credit Union may also secure this loan, except that a 
dwelling will never be considered as security for this account, notwithstanding anything to the contrary 
in any other agreement.  

13.DEFAULT — You will be in default if you fail to make any minimum payment or other required 
payment by the date that it is due. You will be in default if you break any promise you make under this 
Agreement. You will be in default  

if you die, file for bankruptcy or become insolvent, that is, unable to pay your obligations when they 
become due. You will be in default if you make any false or misleading statements in any credit 
application or credit update. You  

will also be in default if something happens that the Credit Union believes may substantially reduce your 
ability to repay what you owe. 
When you are in default, the Credit Union has the right to demand immediate payment of your full  

account balance without giving you notice. If immediate payment is demanded, you agree to continue 
paying finance charges at the periodic rate charged before default, until what you owe has been paid, 
and any shares that were given  

as security for your account may be applied towards what you owe. 

14.LIABILITY FOR UNAUTHORIZED USE-LOST/STOLEN CARD NOTIFICATION — You agree to notify us 
immediately, orally or in writing, at 340 N. Milwaukee Ave., Vernon Hills, IL 60061 or telephone (800) 
449-7728 seven (7) days a week, 24 hours a  

day, of the loss, theft, or unauthorized use of your credit card. You may be liable for the unauthorized 
use of your credit card. You will not be liable for unauthorized use that occurs after you notify us of the 
loss, theft, or possible  

 
 
unauthorized use. You will have no liability for unauthorized purchases made with your credit card, 
unless you are grossly negligent in the handling of your card. In any case, your liability will not exceed 
$50.00. 

15.CHANGING OR TERMINATING YOUR ACCOUNT — As permitted by law, the Credit Union may change 
the terms of this Agreement and any attached Disclosure from time to time. Notice of any change will be 
given in accordance with applicable law. If  

permitted by law and specified in the notice to you, the change will apply to your existing account 
balance as well as to future transactions. 

Either you or the Credit Union may terminate this Agreement at any time, but termination by you or the 
Credit Union will not affect your obligation to pay the account balance plus any finance and other 
charges you owe under this Agreement.  

Your obligation to pay the account balance plus any finance and other charges you owe under this 
agreement are subject to all applicable laws and regulations regarding repayment requirements. You are 
also responsible for all transactions made  

to your account after termination, unless the transactions were unauthorized. 
The card or cards you receive remain the property of the Credit Union and you must recover and 
surrender to the Credit Union all cards upon request or upon  

termination of this Agreement whether by you or the Credit Union. If this is a joint account, the 
paragraph on JOINT ACCOUNTS of this Agreement also applies to termination of the account.  

16.CHANGING OR TERMINATING AUTHORIZED USERS — Upon your request, we may issue additional 
cards for authorized users that you designate. You must notify us in writing of any termination of an 
authorized user's right to access your account. Your  

letter must include the name of the authorized user and your account number and/or any subaccount 
number issued to the authorized user along with the authorized user's card and any convenience or 
other access checks issued to the authorized user.  

If you cannot return the authorized user's card or access checks and if you request your account to be 
closed, we will close your account and you may apply for a new account. 

17.CREDIT REVIEW AND RELEASE OF INFORMATION — You authorize the Credit Union to investigate 
your credit standing when opening or reviewing your account. You authorize the Credit Union to 
disclose information regarding your account to credit bureaus  

 
 
 
and creditors who inquire about your credit standing. If your account is eligible for emergency cash 
and/or emergency card replacement services, and you request such services, you agree that we may 
provide personal information about you and your  

account that is necessary to provide you with the requested service(s). 

18.RETURNS AND ADJUSTMENTS — Merchants and others who honor your card may give credit for 
returns or adjustments, and they will do so by sending the Credit Union a credit slip which will be posted 
to your account. If your credits and payments  

exceed what you owe the Credit Union, the amount will be applied against future purchases and cash 
advances. If the credit balance amount is $1.00 or more, it will be refunded upon your written request 
or automatically after six (6) months. 

19.ADDITIONAL BENEFITS/CARD ENHANCEMENTS — The Credit Union may from time to time offer 
additional services to your account, such as travel accident insurance, at no additional cost to you. You 
understand that the Credit Union is  

not obligated to offer such services and may withdraw or change them at any time. 

20.MERCHANT DISPUTES — The Credit Union is not responsible for the refusal of any merchant or 
financial institution to honor your card. The Credit Union is subject to claims and defenses (other than 
tort claims) arising out of goods or services  

you purchase with the card if you have made a good faith attempt but have been unable to obtain 
satisfaction from the merchant or service provider, and (a) your purchase was made in response to an 
advertisement the Credit Union sent or participated  

in sending to you; or (b) your purchase cost more than $50.00 and was made in your state or within 100 
miles of your home. 

21.JOINT ACCOUNTS — If this is a joint account, each of you will be individually and jointly responsible 
for paying all amounts owed under this Agreement. This means that the Credit Union can require any 
one of you individually to repay the entire  

amount owed under this Agreement. Each of you authorizes the other(s) to make purchases or cash 
advances individually. Any one of you may terminate the account and the termination will be effective 
to all of you. 

 
 
 
 
22.EFFECT OF AGREEMENT — This Agreement is the contract which applies to all transactions on your 
account even though the sales, cash advances, credit or other slips you sign or receive may contain 
different terms. 

23.NO WAIVER — The Credit Union can delay enforcing any of its rights any number of times without 
losing them. 

24.STATEMENTS AND NOTICES — Statements and notices will be mailed to you at the appropriate 
address you have given the Credit Union. Notice sent to any one of you will be considered notice to all.  

25.SEVERABILITY AND FINAL EXPRESSION — This Agreement and the Disclosure are the final expression 
of the terms and conditions of your account. This written Agreement and Disclosure may not be 
contradicted by evidence of any alleged oral agreement.  

Should any part of this Agreement or the Disclosure be found to be invalid or unenforceable, all other 
parts of this Agreement and Disclosure shall remain in effect and fully enforceable to the fullest extent 
possible under this Agreement. 

26.COPY RECEIVED — You acknowledge that you have received a copy of this Agreement and Disclosure. 

27.INTERNET GAMBLING TRANSACTIONS PROHIBITED — You may not use your card to initiate any type 
of electronic gambling transaction through the Internet. 

28.PENALTY RATE DISCLOSURES — If applicable to your account, all rates for your account, including the 
rates for purchases, cash advances, and balance transfers, will increase to the Penalty Rate when you 
meet one or more of the conditions as set  

forth in the Disclosure accompanying this Agreement. Any rate increases applied to your account are 
subject to applicable notice requirements. Please refer to the Disclosure for additional information 
regarding the Penalty Rate. 

 
 
 
 
 
 
 
 
29.NOTICE TO UTAH BORROWERS — This written agreement is a final expression of the agreement 
between you and the Credit Union. This written agreement may not be contradicted by evidence of any 
oral agreement. 

30.The following is required by Vermont law — NOTICE TO CO-SIGNER — YOUR SIGNATURE ON THIS 
NOTE MEANS THAT YOU ARE EQUALLY LIABLE FOR REPAYMENT OF THIS LOAN. IF THE BORROWER DOES 
NOT PAY, THE LENDER HAS A LEGAL RIGHT TO COLLECT FROM YOU. 

Your Billing Rights: Keep this Document for Future Use 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 

If you think there is an error on your statement, write to us at: 

Baxter Credit Union 

340 N. Milwaukee Ave. 

Vernon Hills, IL 60061 

You may also contact us on the Web: www.bcu.org 

In your letter,give us the following information: 

-Account information: Your name and account number. 

-Dollar amount: The dollar amount of the suspected error. 

-Description of problem: If you think there is an error on your bill, describe what you believe is 

wrong and why you believe it is a mistake. 

You must contact us: 

-Within 60 days after the error appeared on your statement. 

 
 
 
 
 
 
 
 
 
 
-At least 3 business days before an automated payment is scheduled, if you want to stop 

payment on the amount you think is wrong. 

You must notify us of any potential errors in writing [or electronically]. You may call us, but if you do we 
are not required to investigate any potential errors and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things: 

1.Within 30 days of receiving your letter, we must tell you that we received your letter. We will 

also tell you if we have already corrected the error. 

2.Within 90 days of receiving your letter, we must either correct the error or explain to you why 

we believe the bill is correct.  

While we investigate whether or not there has been an error: 

-We cannot try to collect the amount in question, or report you as delinquent on that amount. 

-The charge in question may remain on your statement, and we may continue to charge you 

interest on that amount. 

-While you do not have to pay the amount in question, you are responsible for the remainder of 

your balance. 

-We can apply any unpaid amount against your credit limit.  

After we finish our investigation, one of two things will happen: 

-If we made a mistake: You will not have to pay the amount in question or any interest or other 

fees related to that amount. 

-If we do not believe there was a mistake: You will have to pay the amount in question, along 
with applicable interest and fees. We will send you a statement of the amount you owe and the date 
payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days 
telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also 
reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported 
you as delinquent, and we must let those organizations know when the matter has been settled 
between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you 
question even if your bill is correct. 

Your Rights if You Are Dissatisfied With Your Credit Card Purchases 

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you 
have tried in good faith to correct the problem with the merchant, you may have the right not to pay the 
remaining amount due on the purchase. 

To use this right, all of the following must be true: 

1.The purchase must have been made in your home state or within 100 miles of your current 
mailing address, and the purchase price must have been more than $50. (Note: Neither of these are 
necessary if your purchase was based on an advertisement we mailed to you, or if we own the company 
that sold you the goods or services.) 

2.You must have used your credit card for the purchase. Purchases made with cash advances 

from an ATM or with a check that accesses your credit card account do not qualify. 

3.You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing 
[or electronically] at: 

Baxter Credit Union 

340 N. Milwaukee Ave. 

Vernon Hills, IL 60061 

www.bcu.org 

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish 
our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do 
not pay, we may report you as delinquent.