This Agreement will become effective when: (1) you sign the MasterCard or VISA credit card 
issued in connection with your Account (the “Card”); (2) you use (or someone you authorize 
uses) the Card; (3) 30 days pass after the Card is issued to you; or (4) you call and activate the 
Card, whichever occurs first.  HOWEVER, YOU MAY STILL REJECT THIS 
AGREEMENT, PROVIDED THAT YOU HAVE NOT YET USED THE ACCOUNT OR 
PAID A FEE AFTER RECEIVING A BILLING STATEMENT.  IF YOU DO REJECT THE 
AGREEMENT, YOU ARE NOT RESPONSIBLE FOR ANY FEES OR CHARGES.  TO 
REJECT, SEE SECTION A. 

BERKSHIRE BANK, KINGSTON, NEW JERSEY 

 CREDIT CARD AGREEMENT 
FOR SECURED CARDS 

THIS AGREEMENT INCLUDES A BINDING ARBITRATION PROVISION (SECTION 
HH) WHICH, IF NOT REJECTED TIMELY AND PROPERLY BY YOU (SEE 
SECTION HH(13)), MAY REPLACE YOUR RIGHT TO GO TO COURT AS WELL AS 
OTHER RIGHTS YOU MAY HAVE, INCLUDING THE RIGHT TO A JURY AND THE 
RIGHT TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING IN 
COURT OR ARBITRATION. YOUR REJECTION OF ARBITRATION WILL NOT 
HAVE ANY IMPACT ON YOUR RIGHT TO CREDIT OR THE TERMS OF THIS 
AGREEMENT.  

Table of Contents 

A.  Definitions and General Terms; Right to Reject Agreement ....................................................... 
B.  Other Defined Terms .................................................................................................................... 
C.  Using Your Account to Obtain Credit.......................................................................................... 
D.  Credit Limit for Your Account; Credit Limit for Cash Advances; Security Limitations on 
Your Use of Your Account ................................................................................................................ 
E.  Credit Availability ........................................................................................................................ 
F.  Promise to Pay, Accord and Satisfaction, and Electronic Check Conversion .............................. 
G.  Statements .................................................................................................................................... 
H.  Our Charges ................................................................................................................................. 
1.  Annual Fee .............................................................................................................................. 
2.  Late Fee ................................................................................................................................... 
3.  Returned Payment Fee ............................................................................................................ 
4.  Interest Charges ...................................................................................................................... 
5.  Cash Advance Fees ................................................................................................................. 
6.  Optional Expedited Payment Fee............................................................................................ 
7.  Copying Charges ..................................................................................................................... 
8.  Reinstatement Fee ................................................................................................................... 
9.  Stop Payment Fee ................................................................................................................... 
10.  Additional Card Fee .............................................................................................................. 
11.  Replacement Card Fee .......................................................................................................... 

 
 
12.  Automated Account Information Fee ................................................................................... 
13.  Credit Limit Increase Fee …………………………………………………………………. 
14.  Upgrade Fee .......................................................................................................................... 
15.  Foreign Transaction Fee ....................................................................................................... 
16.  Optional Expedited Card Delivery Fee ................................................................................. 
17.  Miscellaneous Fees ............................................................................................................... 
I.  Limit on Charges Imposed During First Year ............................................................................... 
J.  Currency Conversion ..................................................................................................................... 
K.  Minimum Payments ..................................................................................................................... 
L.  Applying Your Payments ............................................................................................................. 
M.  Savings Account .......................................................................................................................... 
N.  Interest on Your Savings Account ............................................................................................... 
O.  Closing Your Account and Terminating Credit Privileges .......................................................... 
P.  Default .......................................................................................................................................... 
Q.  If Your Card Is Refused ............................................................................................................... 
R.  Lost or Stolen Cards ..................................................................................................................... 
S.  Transfer of Rights ......................................................................................................................... 
T.  Privacy .......................................................................................................................................... 
U.  No Return of Cash Advance Checks ........................................................................................... 
V.  Credit Information ....................................................................................................................... 
W.  Integrated Agreement; Severability ............................................................................................ 
X.  Changing this Agreement............................................................................................................. 
Y.  Governing Law ............................................................................................................................ 
Z.  No Waiver .................................................................................................................................... 
AA.  Our Property .............................................................................................................................. 
BB.  Binding Effect............................................................................................................................ 
CC.  Change of Address..................................................................................................................... 
DD.  Illegal Transactions ................................................................................................................... 
EE.  Telephone Monitoring, Recording and Contacts ....................................................................... 
FF.  Notice and Cure .......................................................................................................................... 
GG.  Waiver of Right to Trial by Jury ............................................................................................... 
HH.  Arbitration Provision ................................................................................................................. 
1.  General .................................................................................................................................... 
2.  Definitions............................................................................................................................... 
3.  Starting Arbitration ................................................................................................................. 
4.  No Class Actions..................................................................................................................... 
5.  Location and Costs .................................................................................................................. 
6.  Arbitrator Selection ................................................................................................................. 
7.  Discovery; Getting Information .............................................................................................. 
8.  Effect of Arbitration Award .................................................................................................... 
9.  Governing Law ....................................................................................................................... 
10.  Survival; Severability; Primacy ............................................................................................ 
11.  Amendment/Termination ...................................................................................................... 
12.  Special Payment .................................................................................................................... 
13.  RIGHT TO REJECT ARBITRATION ................................................................................. 
II. Your Billing Rights ....................................................................................................................... 

JJ. Your Liability for Unauthorized Use of Your Account ................................................................ 

Terms and Conditions 

A.  Definitions and General Terms. In this Secured Credit Card Agreement (“Agreement”), "we," 
"us," "our" and "Bank" refers to Berkshire Bank and its assignees. You are the person or persons who 
applied to us for a secured VISA or MasterCard credit card account (“Account”). We have approved 
your Application and received your initial deposit (the “Initial Deposit”) for your savings account (the 
"Savings Account"). We have opened an Account for you with an initial Credit Limit equal to the 
amount of the Initial Deposit. The Initial Deposit plus any amounts you may later add to the Savings 
Account secures payment of your Account obligations. You must maintain the Savings Account with 
us at all times in connection with your Account and you may not allow the amount of the Savings 
Account to decline below the greater of $200 or the full amount of principal, Interest Charges and Fees 
outstanding under the Account. The Account will be considered to be separate from any other credit 
card account you may have with us. This Agreement will become effective when: (1) you sign the 
MasterCard or VISA credit card issued in connection with your Account (the “Card”); (2) you use (or 
someone you authorize uses) the Card; (3) 30 days pass after the Card is issued to you; or (4) you call 
and activate the Card, whichever occurs first. You agree to sign your Card as soon as you receive 
it.  HOWEVER, YOU MAY STILL REJECT THIS AGREEMENT, PROVIDED THAT 
YOU HAVE NOT YET USED THE ACCOUNT OR PAID A FEE AFTER RECEIVING A 
BILLING STATEMENT.  IF YOU DO REJECT THIS AGREEMENT, YOU ARE NOT 
RESPONSIBLE FOR ANY FEES OR CHARGES.  TO REJECT THIS AGREEMENT 
CALL US AT 800-768-9897 OR WRITE TO US AT BERKSHIRE BANK, CREDIT CARD 
DEPARTMENT, P.O. BOX 9201, OLD BETHPAGE, NY 11804.  

B.  Other Defined Terms. In addition to the terms defined above, the following terms have the 
following meanings:   

1.  “Applicant” means anyone applying for credit as the Applicant. 

2.  “Available Credit” is the amount of credit you may use without exceeding your Credit Limit. As 
provided in this Agreement, this amount will change from time to time as you use your Card for 
Purchases and Cash Advances and as you make payments on your Account or additions to the 
Savings Account.  Subject to Section E, captioned "Credit Availability, your Available Credit 
generally equals your Credit Limit minus the outstanding balance under your Account. 

3.  “Billing Cycle” means a monthly billing period which begins on or about the same day of each 

month. 

4.  “Cash Advances” means credit you obtain on your Account in any of the following ways: 

a.  by presenting the Card (or any credit device we supply to you) to us or to any other 

participating MasterCard or VISA financial institution, to obtain cash or to make a transfer 
from your Account to any deposit or loan account or to make any other transactions that 
involve the purchase of items that are readily convertible to cash or similar transactions 
including, but not limited, to money orders, stamps, travelers checks, bail bonds, tax 
payments and lawful gaming transactions (you agree that you will only engage in gaming 
transactions where lawful), 

 
b.  by using the Card at an Automated Teller Machine (“ATM”) or other device available for 
this purpose, to obtain cash or to make a transfer from your Account to any deposit or other 
loan account you have with us, 

c.  by drawing a Cash Advance Check on your Account. 

5.  “Cash Advance Check” means a Visa Check, MasterCard Check or any other checks, drafts or 

written instruments we supply to you to obtain a Cash Advance on your Account. 

6.  “Credit Limit” means the amount of credit we have approved for you on your Account. Your 

Credit Limit cannot exceed $5,000.00 and cannot be less than $200.00. Your initial Credit Limit 
is equal to the amount of your Initial Deposit but not less than $200.00 or more than 
$5,000.00. As provided in Section M, captioned “Savings Account,” you can increase your 
Credit Limit at any time by adding to the Savings Account, in $50 increments, so long as the 
amount you add does not cause the balance in the Savings Account to exceed $5,000.00 and so 
long as we reasonably determine that you should be able to make the minimum payments that 
may be required at your new higher Credit Limit. As provided in Section M, captioned “Savings 
Account,” so long as you do not cause your balance to exceed your Credit Limit, with our consent 
you can decrease your Credit Limit at any time to an amount not less than $200.00 by withdrawing 
sums from your Savings Account.  Your Credit Limit for Cash Advances is limited to a portion of 
your total Credit Limit.  

7.  “New Balance” means the outstanding balance in your Account at the end of any Billing Cycle, 
as shown on your Statement. The New Balance is the sum of the Previous Balance shown on 
your Statement, less payments and credits, plus new Cash Advances, Purchases, Interest 
Charges and Fees posted during the Billing Cycle. 

8.  “PIN” means the personal identification number assigned to your Account. 

9.  “Purchase” means credit obtained on your Account when you present the Card or Card 

number to a merchant honoring the Card to purchase goods and/or services. 

10. “Statement” means a statement of your Account which we send at the end of any Billing 
Cycle in which we owe you or you owe us more than $1.00, or we impose any charge, or any 
payment, credit, Cash Advance or Purchase is posted to your Account. 

11. “Statement Closing Date” means the last day of any Billing Cycle. 

C.  Using Your Account to Obtain Credit. Subject to Section D, captioned “Credit Limit,” and Section 
E, captioned "Credit Availability," you can use the Card and your Account to make Purchases and 
obtain Cash Advances at any time, so long as you are not in default of this Agreement. When you 
receive the Card, you may be assigned a PIN. If a PIN is assigned to you, you can obtain a Cash Advance 
at any authorized ATM by using the Card and the PIN. 

D.  Credit Limit for Your Account; Credit Limit for Cash Advances; Security Limitations on 
Your Use of Your Account. The initial Credit Limit for your Account will appear on the Card carrier 
for your Card and subsequently the Credit Limit for your Account will appear on your Statement. Your 
Account balance, including Interest Charges and Fees, together with any transactions we have 
authorized but have not yet processed, may not exceed your Credit Limit at any time. However, if we 
choose to permit (or inadvertently permit) you to obtain credit in excess of your Credit Limit, we 
may require that you pay us any excess immediately on demand. Your Credit Limit for Cash 
Advances is half of the Credit Limit for your Account.  For example, if your account Credit 

Limit is $200, your Cash Advance Credit Limit is $100.  If your account Credit Limit is $350, 
your Cash Advance Credit Limit is $175.  If your account Credit Limit is $5,000, your Cash 
Advance Credit Limit is $2,500.  Your available Cash Advance Credit is determined by 
subtracting from your Cash Advance Credit Limit your total outstanding Cash Advances.  Your 
total outstanding Cash Advances is determined by adding all unpaid Cash Advances from prior 
statements, the Cash Advances on your last statement, and any Cash Advances you took after the 
date your last statement was issued. This total includes Fees that are treated as Cash Advances as 
set forth in Section H.4.f. below.  We may offer or accept requests for credit limit increases, 
which may be subject to a fee as set forth in the section of this Agreement entitled, “Our 
Charges.” 

For security reasons, there may be limits on your use of your Account, even if your account 
balance is under your credit limit.  They may apply on a daily basis, a monthly basis, or an 
annual basis.  They may include limits on: (1) the total number of all transactions; (2) the total 
number of the type of transaction (such as purchases or cash advances); (3) the total number of 
transactions at a particular type of merchant (such as a jewelry store); (4) the total number of 
transactions at a particular merchant (such as ABC Discount Store); (5) the total dollar amount of 
the transactions; (6) the dollar amount of any particular transaction; and (7) the nature of the 
transaction (such as an online purchase or a cash advance at an ATM).  They may also be based 
on your past use of your Account.  These limits may also change from time to time.   

E.  Credit Availability. Payments on your Account and deposits you make to your Savings Account to 
increase your credit limit will change the amount of credit you have available.  When payments on your 
account are made electronically by 5PM by Moneygrams, debit cards or credit cards, your credit will 
be available on the next business day after your payment is credited.  When deposits you make to your 
Savings Account to increase your credit limit are made by 4PM by mail by money orders or cashiers’ 
checks, or electronically by Moneygrams, debit cards or credit cards, your credit will be available on 
the next business day after your deposit is reflected in your Savings Account.  Payments are credited as 
set forth in Section L. below.  Deposits are reflected in your Savings Account and earn interest as set 
forth in Section N. below.  All other deposits or payments may not increase your credit availability until 
we are assured that the payment has not been dishonored. This could take up to 14 calendar days. 

F.  Promise to Pay, Accord and Satisfaction, and Electronic Check Conversion.  The Applicant 
and any Co-Applicant are jointly and severally liable for the Account.  You promise to pay to us 
all sums you owe on your Account, together with Interest Charges and Fees, in U.S. dollars, and 
payable through a financial institution in the United States, and in accordance with this 
Agreement and any payment instructions that appear on your Statement. Any payment check 
that you send to us for less than the full balance due that is marked "paid in full" or with a 
similar notation or that you otherwise attempt to tender in full satisfaction of a disputed 
amount must be sent to our Credit Card Department at P.O. Box 472, Kingston, NJ 08528 with 
a letter identifying the dispute and that the payment is tendered in satisfaction of the disputed 
Account balance. No payments shall operate as an accord and satisfaction without prior 
written approval of a Senior Officer of ours.  We will apply your payments in any lawful 
manner that we choose.  You agree that we may convert any payment check or other payment 
instrument into an electronic debit transaction that will be processed through the Automated Clearing 
House system ("ACH") and electronically debited from the account on which the check was drawn. 
Funds may be withdrawn from that account as soon as the same day we receive your payment check.  

 
Your payment check or other payment instrument will not be physically presented to your financial 
institution or returned to you. This is called check truncation or check conversion. However, should 
you need a copy of a check you may contact us and we will provide it to you. You may be charged a 
fee for such copy request as allowed by law and as set forth in the section of this Agreement entitled 
"Our Charges." 

G.  Statements. The Statements we send you will reflect the activity and our charges on your 
Account during each Billing Cycle. They will also show your Minimum Payment and the Payment 
Due Date by which we must receive it. In general, the information contained on the Statement will be 
deemed to be correct unless you advise us in writing of any error within 60 days of the Statement 
Closing Date. If there is more than one of you, we need send the Statements only to the person 
named as the “Applicant” on the application you signed.  We will send a Statement at the end of any 
Billing Cycle in which we owe you or you owe us more than $1, or we impose any charge (including 
Interest Charges), or any payment, credit, Cash Advance or Purchase is posted to your account. 

H.  Our Charges. You agree to pay the following charges to the extent permitted by applicable 
law, including without limitation Regulation Z: 

1.  Annual Fee. We charge an Annual Fee on your Account at or about the time your Account is 
opened and at or about the same time each following year.  The annual fee for Gold Accounts is 
$49. The annual fee for Classic Accounts is $39.  

2.  Late Fee. We charge a Late Fee of up to $29.00 for any Minimum Payment which remains unpaid 
after the Payment Due Date shown on your Statement. We charge a $25 Late Fee unless you 
were assessed a Late Fee within the previous six billing cycles, in which case we charge a $29 
Late Fee.  However, the Late Fee will never be greater than the Minimum Payment due. 

3. Returned Payment Fee. We charge a Returned Payment Fee of up to $29.00 each time any 
payment you provide is returned to us “unpaid” for any reason.  We charge a $25 Returned Payment 
Fee unless you were assessed a Returned Payment Fee within the previous six billing cycles, in which 
case we charge a $29 Returned Payment Fee.  However, the Returned Payment Fee will never be 
greater than the Minimum Payment due and we will not charge a Returned Payment Fee if we charge 
a Late Fee as the result of the fact that the payment was returned. 

4.  Interest Charges.  

a.  General; Rates; Minimum Interest Charge. To compute Interest Charges each Billing 
Cycle, we use a method called the “average daily balance (including new transactions)” 
method. Each Billing Cycle, we compute Interest Charges as follows: 

(i)  To get the total Interest Charges for Purchases, we multiply the average daily 

balance for Purchases by the daily Periodic Rate for Purchases and then we multiply 
the result by the number of days in the Billing Cycle.  

Gold Accounts: The daily Periodic Rate for Purchases for is 0.02737% (which 
corresponds to an ANNUAL PERCENTAGE RATE of 9.99%).  

Classic Accounts: The daily Periodic Rate for Purchases for is 0.03833% (which 
corresponds to an ANNUAL PERCENTAGE RATE of 13.99%).  

(ii)  To get the total Interest Charges for Cash Advances, we multiply the average daily 
balance for Cash Advances by the daily Periodic Rate for Cash Advances and then 
we multiply the result by the number of days in the Billing Cycle. The daily 
Periodic Rate for Cash Advances is 0.05203% (which corresponds to an ANNUAL 
PERCENTAGE RATE of 18.99%).  

(iii)  To get the total Interest Charges, we add the total Interest Charges for Purchases to 
the total Interest Charges for Cash Advances. However, if the total Interest Charges 
would otherwise be between $0.01 and $0.99, we will instead charge you a 
Minimum INTEREST CHARGE of $1.00. 

b.  Grace Period on Purchases.  

(iv)  If your Account balance is $0 at the beginning of a Billing Cycle or you pay the 

entire Account balance as of the beginning of the Billing Cycle by the Payment Due 
Date that falls in such Billing Cycle, you get a “Grace Period” for the Billing Cycle 
and during the Billing Cycle you will not be charged any Interest Charges on 
Purchases. 

(v) 

If you do not get a Grace Period for a Billing Cycle but you got a Grace Period for 
the immediately preceding Billing Cycle, we will not charge Interest Charges on 
Purchases that were outstanding during the preceding Billing Cycle to the extent 
such Purchases are paid by the Payment Due Date that falls in the current Billing 
Cycle. 

(vi)  If you get a Grace Period on Purchases for a Billing Cycle on account of a payment 
check that is dishonored in the next Billing Cycle or a credit that is reversed in the 
next Billing Cycle due to the resolution of a billing dispute as described in Section 
GG, we will charge you in the next Billing Cycle the Interest Charges you avoided 
in the prior Billing Cycle due to the dishonored or reversed payment or credit.  

c.  Daily Balances and Average Daily Balance on Purchases. We use the Average Daily 
Balance Method (including new Purchases).  How we compute daily Purchases balances 
for a Billing Cycle depends upon whether or not you get a Grace Period on Purchases 
during the Billing Cycle, as provided in Section H(5)(b)(i) above. If Purchases posted 
during the Billing Cycle get a Grace Period, the Purchases balance is $0 for each day in 
the Billing Cycle and the average daily balance of Purchases is $0. On the other hand, if 
Purchases posted during the Billing Cycle do not get a Grace Period (because there was a 
Purchases balance at the beginning of the Billing Cycle that was not paid in full by the 
Payment Due Date that falls in such Billing Cycle):  

(vii)  For each day (including the first day of the Billing Cycle), we start with the prior 

day’s closing balance of Purchases, if any.  However, for the first day of the Billing 
Cycle, if Purchases posted during the prior Billing Cycle are getting a Grace Period, 
instead of starting with the prior day’s closing balance of Purchases, we start with 
the dollar amount of Purchases from the prior Billing Cycle to the extent they are 
not repaid by the Payment Due Date that falls within the current Billing Cycle. 

(viii) For the first day of the Billing Cycle, we add any unpaid Interest Charges on 

Purchases that accrued during the prior Billing Cycle. (This results in the monthly 
compounding of Interest Charges.) 

(ix)  For each day in the Billing Cycle, we add any new Purchases posted to your 

Account and we subtract any payments or credits applied to Purchases. However, 
we do not subtract a second time any payments or credits that have already been 
subtracted in step (i) above because they have been applied to Purchases from the 
prior Billing Cycle that are getting a Grace Period.  

(x)  Notwithstanding the foregoing, any negative daily Purchases balance is treated as a 
$0 balance. The average daily balance of Purchases equals the sum of the daily 
Purchases balances during the Billing Cycle divided by the number of days in the 
Billing Cycle. 

d.  Daily Balances and Average Daily Balance on Cash Advances. We use the Average 

Daily Balance Method (including new Cash Advances).  To get the daily balance of Cash 
Advances each day: (i) we take the previous day’s balance of Cash Advances (if any); (ii) we 
add any new Cash Advances posted to your Account; and (iii) we subtract any new 
payments or credits applied to Cash Advances. For the first day of each Billing Cycle, we 
also add any unpaid Interest Charges on Cash Advances that accrued during the prior 
Billing Cycle. (This results in the monthly compounding of Interest Charges.)  Any negative 
daily balance is treated as a $0 balance. This gives us the daily balance of Cash Advances for 
each day during the Billing Cycle. The average daily balance of Cash Advances equals the 
sum of the daily Cash Advances balances during the Billing Cycle divided by the number 
of days in the Billing Cycle. 

e. 

Interest Accrual Period for Cash Advances and Purchases. We charge Interest 
Charges over the following periods: 

(xi)  On each Cash Advance, we charge Interest Charges from the date the Cash 

Advance is posted to your Account until the day the Cash Advance is repaid in full.   

(xii)  On each Purchase: 

(1) 

(2) 

(3) 

(4) 

If you get a Grace Period for the Billing Cycle in which the Purchase is posted 
to the Account (the “Initial Cycle”) and also for the next Billing Cycle (the 
“Second Cycle”), we charge no Interest Charges at all. 

If you get a Grace Period for the Initial Cycle but not for the Second Cycle, 
we start charging Interest Charges on the first day of the Second Cycle.  

If you do not get a Grace Period for the Initial Cycle, we start charging 
Interest Charges on the day the Purchase is posted to the Account. 

If we start charging Interest Charges on a Purchase (because you do not get a 
Grace Period in the Initial Cycle), we stop charging Interest Charges on the 
Purchase on the date it is repaid. However, we do not charge any Interest 
Charges on the Purchase during any Billing Cycle in which you repay by the 
Payment Due Date all Purchases outstanding as of the beginning of the Billing 
Cycle.  

f.  Treatment of Fees. For purposes of computing Interest Charges, all fees discussed in 
this Agreement, with the exception of the Annual Fees, are treated as Cash Advances. 
Annual Fees are treated as Purchases. 

g.  Payment Due Date. The Payment Due Date that falls within a Billing Cycle will be at 

least 25 days after the Statement Closing Date for the prior Billing Cycle. 

5.  Cash Advance Fees. For each Cash Advance you take there will be a Cash Advance Fee of 

5% of the amount of the Cash Advance but not less than $5.00.  

6.  Optional Expedited Payment Fee. You agree to pay an Optional Expedited Payment Fee of 

$10.00 for each expedited payment by phone you initiate with the assistance of a live 
representative or agent of ours. This fee will be charged at the time the payment is initiated 
and is in addition to the amount you wish to have applied to your Account. Your payment 
will be credited to your account the same day, if received on or before or 5:00 p.m. Eastern 
Time on a business day and otherwise on the next business day.  

7.  Copying Charges. Except in connection with a proper written notice of a billing error, if you 
request duplicates of any Statement or other document, we will charge you $5.00 for each copy we 
provide. 

8.  Reinstatement Fee. If you or we terminate credit privileges on your Account for any reason, at 
your request and in our sole discretion we may reinstate your Account privileges. To be eligible 
for reinstatement you must resolve any Default to our satisfaction. If we reinstate your Account, 
we will charge you a $29 Reinstatement Fee on the date that your request is processed, which 
may be different from the date the credit privileges on the Account are fully reinstated.  

9.  Stop Payment Fee. If you request us to stop payment on any Cash Advance Check, we will 

charge a $29 Stop Payment Fee on the date that your request is processed. Subject to applicable 
law, you may request that we stop payment on any Cash Advance Check that has not posted to 
your Account as long as we receive your request in time to give us a reasonable opportunity to 
act on it. To request a stop payment, you must provide us with the check number, the date of the 
Cash Advance Check, the exact amount of the Cash Advance Check, and the payee. However, at 
our option, and to the extent that we are able, we may honor Stop Payment requests that do not 
identify the Cash Advance Check in this detail. Only the person who initiated the Stop Payment 
may make a release of the Stop Payment request. Oral Stop Payment requests are binding for 
fourteen (14) days only, unless you confirm the request in writing and we receive that 
confirmation within the fourteen-day period. Written Stop Payment requests and timely written 
confirmations of oral requests are effective for six (6) months after the latest date the written 
form is received, accepted, and recorded on your Account, at which time it will automatically 
expire unless renewed in writing. We will not be liable for any reasonable delay in accepting and 
recording a Stop Payment to your Account. 

10. Additional Card Fee. After your Account is opened, and Cards are issued to the person or 

persons who applied for the Account, you may request an Additional Card for anyone else who 
agrees to be jointly and severally liable for the Account. We will charge a $29 Additional Card 
Fee for the approval of your request and the issuance of another Card on your Account. This fee 
will be charged to your Account on the date that your request is processed, which may be 
different from the date the Additional Card is sent to you or to the person added to the Account. 

11. Replacement Card Fee. After a Card has been issued in your name, if you request and we agree 

to provide a replacement Card, we will charge a $29 Replacement Card Fee for the Card's 
replacement. This fee will be charged to your Account on the date that your request is processed, 
which may be different from the date the Replacement Card is sent to you. 

12. Automated Account Information Fee. We will charge you to access our automated account 
information system through our toll free telephone number. The first two inquiries per Billing 
Cycle will not incur a charge. Thereafter, a $0.50 fee for each separate Account inquiry you 
make through our automated account information system will be assessed. This fee(s) will be 
charged to your Account on the same day that you make your inquires. You will be charged for 
each separate inquiry you make even if you make more than one inquiry during the same call. 
This fee may be listed on your Statement as an "excessive pinpoint transaction." 

13. Credit Limit Increase Fee.  We may offer or accept requests for credit limit increases, which 

may be subject to a Credit Limit Increase Fee of up to $49.   

14. Upgrade Fee. We may charge you an upgrade fee of up to $49 on the same date we approve any 
product upgrade you request, for example, from a Classic Account to a Gold Account, which 
may be different from the date your new Cards are sent to you. 

15. Foreign Transaction Fee. We may charge you a Foreign Transaction Fee equal to 3% of the 
amount of the foreign transaction after it is converted into a U.S. dollar amount as described 
below in Section J. 

16. Optional Expedited Card Delivery Fee. We will charge you an Expedited Card Delivery Fee of 
up to $40 to send your Cards to you by overnight mail or by another overnight delivery service.   

17.  Miscellaneous Fees.  To the extent permitted by applicable law, we may charge you any 
reasonable fees for services rendered or for reimbursement of expenses, incurred in good faith by us 
or our agents in connection with your Account, or other reasonable fees in connection with our 
administering, terminating or reinstating your Account. For example, if you continue to use the 
Account after we advise you that your credit privileges have been terminated, we may charge you for 
our costs in listing your Account as ineligible for credit and for any fee imposed on recapture of the 
Card(s) or Cash Advance Checks. 

I.  Limit on Charges Imposed During First Year. Notwithstanding any language in this Agreement 
to the contrary, unless otherwise permitted by applicable law, the total amount of the Annual Fee, 
Credit Limit Increase Fee, Cash Advance Fees, Foreign Transaction Fees, and Minimum Interest 
Charges imposed during the first year after the Account is opened will not exceed 25 percent of the 
lowest Credit Limit in effect during the first year after the Account is opened. If a charge is imposed 
that would otherwise exceed this limit, then, in accordance with applicable law, we will make the 
necessary corrections within a reasonable amount of time but no later than the end of the Billing Cycle 
following the Billing Cycle during which the limit was exceeded.  

J.  Currency Conversion. If you use your Card to make a Purchase or obtain a Cash Advance in a 
currency other than U.S. dollars, MasterCard International Incorporated or VISA U.S.A. will convert 
the charge into a U.S. dollar amount. The currency conversion rate used by MasterCard International or 
VISA U.S.A. is either a government mandated rate or a wholesale rate determined by MasterCard 
International or VISA, U.S.A. for the date on which the transaction is processed. The currency 
conversion rate used by MasterCard International or VISA U.S.A. on the processing date may differ from 

the rate that would have been used on the purchase date or statement posting date. We do not determine 
the currency conversion rate that is used. You agree to pay the converted amount. 

K.  Minimum Payments. You may pay your entire balance at any time, without penalty or 
premium. Whenever a balance is due, however, each Billing Cycle you must pay us at least the 
Minimum Payment Due, which we must receive on or before the Payment Due Date shown on the 
Statement for the prior Billing Cycle.  The Payment Due Date will be on the same day of each 
calendar month (although if the Payment Due Date is not a business day, we will treat any payments 
made by 5:00 p.m. on the next business day as having been made on the Payment Due Date). The 
Minimum Payment Due in any monthly Billing Cycle will be equal to the sum of (1) 2% of your 
New Balance plus the total of all Periodic Rate Interest Charges that have  accrued  in  the Billing  
Cycle  for  which  the Minimum  Payment  is  being  calculated (rounded up to the next dollar) or 
$25, whichever is more (or your entire New Balance if less than $25); plus (2) all past due amounts; 
plus (3) the amount of any Late Fee charged in the Billing Cycle for which the Minimum Payment is 
being calculated; plus (4) any amount by which you have exceeded your Credit Limit.. 

L.  Applying Your Payments. All payments will be credited promptly, as required by applicable law.  
Payments received with the return portion of your Statement by 5:00 p.m. Eastern Time at the payment 
address indicated on the Statement, as well as payments made by 5:00 p.m. Eastern Time either 
electronically by Moneygram or online by using our web site or by any other means that we promote, 
will be posted to your Account as of that date.  Payments received at the payment address after 5:00 p.m. 
Eastern Time, as well as payments made after 5:00 p.m. Eastern Time either by using our web site or by 
any other means that we promote, will be posted to your Account as of our next business day.  All other 
payments will be credited within five days of receipt.  Subject to applicable law, we will apply and 
allocate payment up to the Minimum Payment Due and any credits on your Account among balances 
and Charges in any order and manner determined by us in our sole discretion. You agree that we have 
the unconditional right to exercise this discretion in a way that is most favorable or convenient to us. 
Generally, the amount of payments credited to your Account during a Billing Cycle will be applied first 
to the balance bearing the lowest APR and then to balances bearing the higher APR, until the Minimum 
Payment Due payable in the Billing Cycle is credited to your Account. After that, the amount of 
payments remaining will be applied to the balance bearing the highest APR and then to balances bearing 
the lower APR in descending order. In most cases, credits will be applied first to the balance from which 
the corresponding debit originated. 

M.  Savings Account. You grant us a security interest and pledge and assign to us any and all sums now 
or later in any Savings Account established by you to secure payment of all of your future and existing 
obligations under this Agreement and your Account. The Savings Account must be maintained by us 
unencumbered at all times.  You may not assign it to anyone else and it may not be subject to any lien, 
judgment, attachment, or execution. You may add to the Savings Account at any time; however, to 
assure proper crediting, do not include any deposits to your Savings Account in the same envelope you 
use to send us a payment on your Account.    

With our consent, you may make withdrawals from the Savings Account, so long as the withdrawal does 
not cause the outstanding balance in the Account (plus any transactions we have authorized but have not 
yet settled) to exceed your new, lower Credit Limit that would result from the withdrawal. You may be 
required by us to give written notice of an intended withdrawal not less than seven days before a 
withdrawal is made. You agree that we may restrict your right to obtain withdrawals from the Savings 
Account for up to eight weeks, in order to allow sufficient time for all outstanding transactions we have 
authorized to post to your Account. 

To the extent permitted by applicable law, upon a default and without notice to you, we may apply any 
sums then in the Savings Account, including any interest earned, against what you then owe on your 
Account. We may retain the Savings Account or any sums remaining in the Savings Account until the 
latest of the following events: (1) 10 business days after the time all sums owed to us on your Account 
are paid in full, (2) 8 weeks from the time we receive from you all of the unexpired Cards and Cash 
Advance Checks, cut in half, or (3) 8 weeks from the time of termination of your Account. We expressly 
disclaim any security interest in your other property in connection with your Account.  

You must provide at least $200.00 in funds to open your Savings Account. Thereafter, you may add 
funds to the Savings Account in $50 increments at any time, provided that the Savings Account may 
never exceed $5,000.00. We will increase your Credit Limit as high as the new Savings Account balance, 
and your Available Credit will increase as set forth in Section E. above, provided that, as required by 
federal law, your Credit Limit may not exceed the level that we reasonably determine will allow you to 
make Minimum Payments if you borrow your entire Credit Limit. We may request information about 
your income, assets and/or current obligations to make this determination. In addition, we may offer to 
increase your Credit Limit, or agree to your request to increase your Credit Limit, without requiring you 
to add to the Savings Account; if you accept our offer, or we agree to your request, we may charge you a 
Credit Limit Increase Fee as set forth in this Agreement.  

Your Savings Account will be closed if your Account is closed, in which case we will refund the balance 
remaining in the Savings Account after payment of all Purchases we have authorized that have not settled 
and all amounts you owe us. However, we may retain the Savings Account or any sums remaining in the 
Savings Account until the latest of the following events:  (1) ten business days after the time all sums 
owed to us on your Account are paid in full; or (2) eight weeks from the time of termination of your 
account. Should the balance remaining in your Savings Account be $1.00 or less, no refund will be 
issued unless you request it in writing. Savings Accounts are not held in trust for you. 

You have a joint Account if we have issued a Card to more than one person; if you have a joint 
Account, then the Savings Account will be a joint account with the right of survivorship.  Each 
of you will be deemed to have an equal share and each of you will have the right to make 
deposits and withdrawals.  Upon the death of one of you, the Savings Account will become the 
property of the survivor(s). 

N.  Interest on Your Savings Account. Your Savings Account will earn interest at a rate of 0.15% 
Annual Percentage Yield (APY).  You will be paid this rate for the first year after your Savings 
Account is opened.  Your Savings Account will be opened as soon as:  (1) we have verified your name, 
address, Social Security Number (or Taxpayer Identification Number), and date of birth; (2) we have 
confirmed that you have at least $100 of disposable income: and (3) we have actually received the 
funds you sent to open your Savings Account from your bank or from the bank used by any other 
institution you used to send money to us. After the first year, at our discretion, we may change the 
interest rate on your Savings Account at any time.  Interest will be credited monthly but will not be 
compounded.  If you close your Savings Account before interest is credited, you will not receive the 
accrued interest.  You will also forfeit accrued interest and any interest earned and previously credited to 
your Savings Account if your Account is closed less than one year from the date it was opened.  To 
obtain the disclosed APY, you must maintain at all times a balance at least equal to $200 or, if your 
credit limit exceeds $200, your credit limit. We use the average daily balance method to calculate 
interest on your Savings Account.  The average daily balance is calculated by adding the principal in 
the account for each day of the month and dividing that figure by the number of days in the month.  
Interest begins to accrue on the date your Savings Account is opened.  If you add funds thereafter, 

interest will begin to accrue no later than the business day we receive credit for the deposit.  You may 
make deposits in your Savings Account in $50 increments at any time but as specified in Section M, 
captioned “Savings Account,” you may not make withdrawals without our consent while your Account 
is secured.   

O.  Closing Your Account and Terminating Credit Privileges. You may close your Account 
and terminate your credit privileges at any time by notifying us, in writing, of your intention to do 
so. If you advise us that you do not want to be responsible or do not want to further obligate the 
Savings Account for credit obtained or to be obtained on your Account by you or anyone else, we 
will treat this as your notice of termination. We can close your Account and terminate your credit 
privileges at any time and for any reason. If you or we close your Account and terminate your 
credit privileges, you agree to cut in half and immediately return to us your Cards. 

You promise that any amounts which you owe us at the time of termination, plus any additional 
Interest Charges and Fees that will continue to be imposed as specified in this Agreement, will 
be repaid according to this Agreement. 

P.  Default. You will be in default of this Agreement if any of the following occur: 

1.  You do not make any Minimum Payment on your Account in full on or before the Payment 

Due Date; 

2.  Any of you dies or becomes legally incompetent; 

3.  Any of you becomes insolvent or bankrupt; 

4.  You exceed or attempt to exceed the Credit Limit; 

5.  You provide us with false or misleading information or signatures at any time; 

6.  You fail to comply with this Agreement; 

7.  You fail to make any payment or perform any promise in any other agreement or obligation 

you have with us; 

8.  Any judgment, lien, attachment or execution is issued against you, the Savings Account or 

your other property; 

9.  You use your Account in any fraudulent or unlawful manner; 

10. You fail to supply us with any information we reasonably request; 

11. We receive information that you are unwilling or unable to perform the terms or conditions 

of this Agreement; 

12. You no longer reside in the U.S. or at a U.S. military location or you provide us with a 

mailing address that is not an address in the U.S. or an address for a U.S. military location; 

13. You make a payment with a remittance that is returned to us “unpaid” for any reason; or 

14. You close the Savings Account, or without our consent, withdraw or attempt to withdraw any 

sum from the Savings Account. 

If you are in default, we may immediately terminate credit privileges on your Account. We need 
not give you notice of termination. We may also demand that you immediately pay us all sums 
owing on your Account, including all unpaid Interest Charges and Fees. To the extent permitted 
by applicable law, without notice to you, we may also apply all or any part of the Savings Account 

(or any other deposit you have with us) against what you owe on your Account. We may also 
demand that you cut the Cards in half and immediately return them to us. Although we may have 
declared your Account to be in default, you agree to pay us Interest Charges at the rates provided 
in this Agreement until all sums you owe us are paid in full, even if we have demanded that you 
make immediate payment in full. 

If we waive a default, we do not waive the right to declare the same or any other event 
occurring later as a default of your Account. If you default and we refer your Account for 
collection to a collection agency or an attorney who is not a salaried employee of ours, then to 
the extent permitted by law you agree to pay a reasonable attorney’s or collection agency’s 
fee.  In addition, to the extent permitted by law, you agree to pay all court or other 
collection costs actually incurred by us if we start collection proceedings to recover 
amounts you owe us on this Agreement. 

Q.  If Your Card Is Refused. We are not responsible if a merchant, bank or ATM refuses to honor 
your Card or if we are unable to authorize credit for a particular transaction due to operational 
difficulties. Transactions made above a certain dollar amount may require authorization before the 
transaction is approved. The number of transactions you make in one day may be limited. These 
restrictions are for security reasons. As a result, we cannot explain the details of how our authorization 
system works. Neither we nor our agents will be responsible if authorization for a transaction is not 
given. If your Account is overlimit or delinquent, authorization of credit for transactions may be 
declined. 

R.  Lost or Stolen Cards. You agree to notify us immediately if any Cards are lost or stolen, or if you 
suspect that they have been used, or may be used, without your permission. You may notify us by 
calling 800-768-9897.  You will not be liable for the unauthorized use of any of your Cards or of your 
Account, as set forth in Section JJ below. 

S.  Transfer of Rights. We may sell or otherwise transfer your Account, your Savings Account, and 
any accounts and amounts owed by you to another creditor at any time. If we do, this Agreement will 
remain in effect. You may not transfer your rights under your Account and under this Agreement. Any 
attempt to do so will be void. 

T.  Privacy. Your account is subject to our privacy practices as set forth in our privacy notice. 
You have received, and you agree to, the privacy notice we provided. 

U.  No Return of Cash Advance Checks. If we issue Cash Advance Checks or drafts to you for 
use with your Account, you agree that we need not return to you those that you use. If you need 
evidence of any payment made to a merchant or other person by a Cash Advance Check or draft, you 
agree that a photocopy or similar reproduction we provide to you will be satisfactory for such 
purposes.  Such copies are subject to the Copying Charges listed in the Our Charges section of this 
Agreement. 

V.  Credit Information. In addition to our right to exchange information about you with certain 
other parties, as set forth elsewhere in this Agreement, you also authorize us to obtain reports from 
others (such as lenders, stores and credit reporting agencies) from time to time bearing on your credit 
status, and you authorize such other persons to provide such information. To the extent permitted by 
law, you also authorize us to disclose information about you and your performance under this 
Agreement: (1) to credit reporting agencies; (2) to other persons that we believe have a legitimate 
reason to request such information; (3) to our servicing representatives and marketing companies; (4) 

 
 
where we reasonably believe disclosure is useful to ensure your compliance with your agreements and; 
(5) where you give us your written permission. You also agree, if and when asked, to furnish us with 
financial information about yourself. 

W.  Integrated Agreement; Severability. The Account Opening Disclosure that was sent to you 
with this Agreement is incorporated into and an integrated part of this Agreement.  If there is any 
conflict between any provision of the Account Opening Disclosure and any other provision of this 
Agreement, the provision of the Account Opening Disclosure will apply, not the other provision.  If 
any provision of this Agreement is invalid or unenforceable under any law, rule or regulation, it shall 
not affect the validity or enforceability of any other provision of this Agreement.  

X.  Changing This Agreement. We may amend this Agreement from time to time in accordance 
with applicable law. For example, we may change your Account number or the Minimum Payment, 
increase the Annual Percentage Rates on your Account, add new charges or fees or change the 
method of computing the balances upon which we impose our charges. We may also make other 
changes, such as changes to the terms that apply to your Savings Account. When we amend your 
Agreement, we will send you prior notice of the change to the extent required by applicable law. Unless 
you advise us in writing of your intention to terminate the credit privileges on your Account during the 
notice period or unless the notice or applicable law provides otherwise, the change will automatically 
occur at the end of that period to the extent set forth in the notice. The change in terms will apply to 
existing balances and new transactions on your Account, of, if applicable, on your Savings Account, 
unless the notice or applicable law provides otherwise. 

Y.  Governing Law. This Agreement is entered into between you and us in New Jersey. We make 
decisions about granting credit to you and extending credit to you under this Agreement in New 
Jersey.  Consequently, with the exception of the Arbitration Provision below, which is subject to its 
own governing law clause, this Agreement and your Account will be governed by federal law and 
the laws of New Jersey, to the extent not preempted, without regard to conflict of laws rules.   

Z.  No Waiver. If we do not exercise any right we may have against you, we do not waive that right. We 
can exercise it against you in the future. 

AA.  Our Property. Each Card we issue on your Account must be signed by the person named on it, 
but the Card is and remains only our property. You must surrender each Card to us or anyone 
designated by us upon demand. 

BB.  Binding Effect. If we pay a participating merchant for a Purchase or post a Cash Advance to your 
Account before we receive actual written notice of your death or legal incompetency, that transaction will 
be a valid and binding Account obligation upon you, your estate and your personal representatives. 

CC.  Your Information. You agree to provide us with accurate and updated information necessary 
to communicate with you and to send you information about your Account. Your Cards, Statements 
and any other notices will be sent to you at the address in our files. If you change your name, address, 
telephone numbers or e-mail address, you must notify us promptly. We may at our option accept 
corrections or updates to your personal information from the United States Postal Service and others. 
You agree that in the event that we do not have valid personal information on file we may obtain 
such information from a third party. You agree that we may send information to you about your 
Account by e-mail and that such information may include, among other things, its delinquency or 
overlimit status. If you do not want us to send account information by e-mail, please send a written 
request to our customer service address asking us not to do so. 

 
 
DD.  Illegal Transactions. Your Card may not be used for any illegal or gambling transactions. 
Restricted transactions are prohibited from being processed through your account with us as 
required by the Unlawful Internet Gambling Enforcement Act of 2006 and Regulation GG. A 
restricted transaction is a transaction or transmittal involving any credit, funds, instrument, or 
proceeds in connection with the participation of another person in unlawful internet gambling. 

EE.  Telephone Communications, Monitoring, and Recording. You agree that we and our 
agents, affiliates, contractors, subcontractors and assignees may call or contact you at any 
telephone number obtained by any reasonable means, including without limitation, a caller 
identification system that captures your number when you call us or from a third party such as 
one of your creditors. 

To the extent permitted by applicable law, you expressly consent to receiving calls, text 
messages and other communications from us, our agents, affiliates, contractors, subcontractors, 
and assignees on any number that is assigned to a cellular telephone service, wired telephone 
service (land line), paging service, facsimile machine, specialized mobile radio service or other 
radio common carrier service, placed through use of an autodialer, artificial voice or pre-
recorded message, or any other technology, even if you incur a cost when we contact you. 

You further agree that we may monitor, record, retain and reproduce your telephone calls and 
any other communications you provide to us, regardless of how transmitted to us, for training, 
quality control, evidentiary and other purposes. However, we are not under any obligation to 
monitor, record, retain or reproduce such items, unless required to do so by applicable law. 

FF.  Notice and Cure. Prior to initiating a lawsuit or arbitration regarding a legal dispute or 
claim relating in any way to this Agreement or the Account (as more fully defined in the 
Arbitration Provision set forth in Section GG, a “Claim”), the party asserting the Claim (the 
“Claimant”) shall give the other party (the “Defending Party”) written notice of the Claim (a 
“Claim Notice”) and a reasonable opportunity, not less than 30 days, to resolve the Claim on an 
individual basis. Any Claim Notice to you shall be sent in writing by mail to the address for you 
maintained in our records. Any Claim Notice to us shall be sent by mail, attention General 
Counsel, to Berkshire Bank, Kingston, New Jersey, P.O. Box 472, Kingston, New Jersey 08528 
(or such other address as we subsequently provide you). Any Claim Notice you send must 
provide your Account Number and telephone number. Any Claim Notice must explain the nature 
of the Claim and the relief that is demanded. The Claimant must reasonably cooperate in 
providing any information about the Claim that the Defending Party reasonably requests.  

GG.  Waiver of Right to Trial by Jury. YOU AND WE ACKNOWLEDGE THAT THE 
RIGHT TO TRIAL BY JURY IS A CONSTITUTIONAL RIGHT BUT MAY BE 
WAIVED IN CERTAIN CIRCUMSTANCES. TO THE EXTENT PERMITTED BY 
LAW, YOU AND WE KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO 
TRIAL BY JURY IN THE EVENT OF LITIGATION ARISING OUT OF OR RELATED 
TO THIS AGREEMENT. THIS JURY TRIAL WAIVER SHALL NOT AFFECT OR BE 
INTERPRETED AS MODIFYING IN ANY FASHION THE ARBITRATION 
PROVISION SET FORTH IN SECTION FF, IF APPLICABLE, WHICH CONTAINS ITS 
OWN SEPARATE JURY TRIAL WAIVER. 

HH.  Arbitration Provision. Unless you have exercised your right to reject arbitration 
under subsection (13) below, subject to applicable federal law, the following Arbitration 
Provision will apply: 

 
 
1.  General:  Either you or we may elect to arbitrate - and require the other party to arbitrate 
- any Claim (as defined below) under the following terms and conditions. If you or we elect to 
arbitrate a Claim, neither you nor we will have the right to: (a) have a court or a jury decide 
the Claim; (b) participate in a class action in court or in arbitration, either as a class 
representative or a class member; (c) act as a private attorney general in court or in 
arbitration; or (d) join or consolidate your Claim(s) with claims of any other person. The right 
to appeal and the right to pre-arbitration discovery are more limited in arbitration than in 
court. Other rights that you would have if you went to court may also not be available in 
arbitration.  

2.  Definitions:  The following definitions apply to this Arbitration Provision, even if terms 

defined in this Arbitration Provision are defined differently elsewhere in this Agreement:  

a.  “We,” “us” and “our” mean Berkshire Bank, Kingston, New Jersey, together with any 

subsequent holder of this Agreement. Also, these terms include the parents, subsidiaries, 
affiliates and successors of such companies, as well as the officers, directors, agents and 
employees of any of the foregoing. These terms also include any party named as a co-
defendant with us in a Claim asserted by you, such as marketing companies, credit 
bureaus, credit insurance companies, credit card servicers, and debt collectors. “You,” 
“your” and “yours” mean each and every person who uses a Card and each and every 
person who applied for the Account. 

b.  “Administrator” means the American Arbitration Association (“AAA”), 1633 Broadway, 
10th Floor, New York, NY 10019, www.adr.org, 800-778-7879; JAMS, 620 Eighth 
Avenue, 34th Floor, New York, NY 10018, www.jamsadr.com, 212-751-2700; or any 
other company selected by mutual agreement of the parties. If both AAA and JAMS 
cannot or will not serve and the parties are unable to select an Administrator by mutual 
consent, the Administrator will be selected by a court. You get to select the Administrator 
if you give us written notice of your selection with your notice that you are electing to 
arbitrate any Claim or within 20 days after we give you notice that we are electing to 
arbitrate any Claim (or, if you dispute our right to require arbitration of the Claim, within 
20 days after that dispute is finally resolved). If you do not select the Administrator on 
time, we may do it. Notwithstanding any language in this Arbitration Provision to the 
contrary, no arbitration may be administered, without the consent of all parties to the 
arbitration, by any Administrator that has in place a formal or informal policy that is 
inconsistent with subsection (4) below captioned “No Class Actions” (the “Class Action 
Waiver”). 

c.  “Claim” means any claim, dispute or controversy between you and us that in any way 

arises from or relates to this Agreement or the Account, including disputes arising from 
actions or omissions prior to the date of this Agreement. “Claim” has the broadest 
reasonable meaning, and includes initial claims, counterclaims, cross-claims and third-
party claims. It includes disputes based upon contract, tort, consumer rights, fraud and 
other intentional torts, constitution, statute, regulation, ordinance, common law and 
equity (including any claim for injunctive or declaratory relief). However, 
notwithstanding any language in this Arbitration Provision to the contrary, the term 
“Claim” does not include any dispute about the validity, enforceability, coverage or scope 
of this Arbitration Agreement or any part thereof (including, without limitation, the Class 

 
 
Action Waiver, the final sentence in subsection (10) under the caption “Survival, 
Severability, Primacy” and/or this sentence); all such disputes are for a court and not an 
arbitrator to decide.  

3.  Starting Arbitration:  To start an arbitration, you or we must give written notice of an 

election to arbitrate. This notice may be given after a lawsuit has been filed and may be given 
in papers or motions in the lawsuit. If such a notice is given, the Claim shall be resolved by 
arbitration under this Arbitration Provision and the applicable rules of the Administrator then 
in effect. We will not elect to arbitrate any individual action brought by you in small claims 
court or your state’s equivalent court, when such action is transferred, removed, or appealed 
to a different court 

4.  No Class Actions:  Notwithstanding any language herein to the contrary, if you or we 

elect to arbitrate a Claim, neither you nor we will have the right to: (a) participate in a 
class action in court or in arbitration, either as a class representative, class member or 
class opponent; (b) act as a private attorney general in court or in arbitration; or (c) 
join or consolidate your Claims with claims of any other person, and the arbitrator 
shall have no authority to conduct any such class, private attorney general or multiple-
party proceeding.  

5.  Location and Costs:  Any arbitration hearing that you attend will take place in a location that 
is reasonably convenient for you. If you cannot obtain a waiver of the Administrator’s or 
arbitrator’s filing, administrative, hearing and/or other fees, we will consider in good faith 
any request by you for us to bear such fees. We will pay for our own attorneys, experts and 
witnesses and will pay the reasonable fees and charges of your attorneys, experts and 
witnesses if you win the arbitration. We will pay any of the Administrator’s or arbitrator’s 
filing, administrative, hearing and/or other fees, and the fees and charges of your attorneys, 
experts and witnesses, if and to the extent we are required to pay such fees and charges by 
law or in order to make this Arbitration Provision enforceable. 

6.  Arbitrator Selection:  The arbitrator will be appointed by the Administrator in accordance 
with the rules of the Administrator. However, unless the parties agree otherwise, the 
arbitrator must be a retired or former judge or a lawyer with at least 10 years of experience.  

7.  Discovery; Getting Information:  In addition to the parties’ rights under the Administrator’s 
rules to obtain information prior to the hearing, either party may ask the arbitrator for more 
information from the other party. The arbitrator will decide the issue in his or her sole 
discretion, after allowing the other party the opportunity to object.  

8.  Effect of Arbitration Award:  Any court with jurisdiction may enter judgment upon the 

arbitrator’s award. The arbitrator’s award will be final and binding, except for: (a) any appeal 
right under the Federal Arbitration Act, 9 U.S.C. §1 et seq. (the “FAA”); and (b) Claims 
involving more than $50,000. For Claims involving more than $50,000, any party may 
appeal the award to a three-arbitrator panel appointed by the Administrator, which will 
reconsider anew any aspect of the initial award that is appealed. The panel’s decision will be 
final and binding, except for any appeal right under the FAA. The costs of any appeal will be 
borne in accordance with subsection (5) above captioned “Location and Costs.”  

9.  Governing Law: This Agreement governs transactions involving interstate commerce and 

accordingly this Arbitration Provision shall be governed by the FAA and not by any state law 

 
 
concerning arbitration. However, the law of the state where you reside will apply to the 
extent (and only to the extent) that state law would be relevant under the FAA in determining 
the applicability or enforceability of this Arbitration Provision. The arbitrator shall follow 
applicable substantive law to the extent consistent with the FAA, applicable statutes of 
limitation and applicable privilege rules, and shall be authorized to award all remedies 
available in an individual lawsuit under applicable substantive law, including, without 
limitation, compensatory, statutory and punitive damages (which shall be governed by the 
constitutional standards applicable in judicial proceedings), declaratory, injunctive and other 
equitable relief, and attorneys’ fees and costs. Upon the timely request of either party, the 
arbitrator shall write a brief explanation of the basis of his or her award. The arbitrator will 
follow rules of procedure and evidence consistent with the FAA, this Arbitration Provision 
and the Administrator’s rules.  

10. Survival, Severability, Primacy:  This Arbitration Provision shall survive the termination of 
this Agreement, your fulfillment or default of your obligations under this Agreement and/or 
your or our bankruptcy (to the extent permitted by applicable law). In the event of any 
conflict or inconsistency between this Arbitration Provision and the Administrator’s rules or 
this Agreement, this Arbitration Provision will govern. If any portion of this Arbitration 
Provision, other than the Class Action Waiver, is deemed invalid or unenforceable, the 
remaining portions shall nevertheless remain in force. If a determination is made that the 
Class Action Waiver is unenforceable, only this sentence of the Arbitration Provision will 
remain in force and the remaining provisions shall be null and void, provided that the 
determination concerning the Class Action Waiver shall be subject to appeal.  

11. Amendment/Termination:  Notwithstanding any provision of this Agreement to the contrary, 
we will not amend this Arbitration Provision in a manner that adversely affects your rights or 
responsibilities in a material manner unless we give you a right to reject the amendment 
and/or the Arbitration Provision in its entirety. 

12. Special Payment:  If (a) you submit a Claim Notice on your own behalf (and not on behalf of 

any other party) in accordance with subsection (GG), captioned " Notice and Cure" 
(including the timing requirements thereof); (b) we refuse to provide you with the relief you 
request; and (c) an arbitrator subsequently determines that you were entitled to such relief (or 
greater relief), the arbitrator shall award you at least $7,500 in addition to the attorney, 
witness and expert fees and costs to which you are entitled. 

13. RIGHT TO REJECT ARBITRATION. You may reject this Arbitration Provision by 

sending us a written rejection notice in accordance with this subsection (13). We must 
receive the rejection notice within 45 days after we mail you a Card. You may not reject 
arbitration by phone or by any method other than the method described in this 
subsection (13). In order for a rejection notice to be valid and effective, it must: (a) state 
that you (or both or all of you, if more than one) wish to reject the Arbitration 
Provision; (b) state your name, address and Account number; (c) be signed by you (or 
both or all of you, if more than one); and (d) be sent by certified mail, return receipt 
requested, to Berkshire Bank, Kingston, New Jersey, Attn: Arbitration Rejection, P.O. 
Box 472, Kingston, NJ 08528. Upon receipt of this notice, we will credit your Account 
for the standard cost of a certified letter. 

II. Your Billing Rights.   

 
 
Your Billing Rights: Keep This Document For Future Use 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Monthly Statement 

If you think there is an error on your statement, write to us at: Berkshire Bank, Attn: Customer 
Service. PO Box 9201, Old Bethpage, NY 11804. 

In your letter, give us the following information: 

  Account information: Your name and account number. 
  Dollar amount: The dollar amount of the suspected error. 
  Description of problem: If you think there is an error on your bill, describe what you 

believe is wrong and why you believe it is a mistake. 

You must contact us: 

  Within 60 days after the error appeared on your statement. 
  At least 3 business days before an automated payment is scheduled, if you want to stop 

payment on the amount you think is wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we are not 
required to investigate any potential errors and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things: 

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We 
will also tell you if we have already corrected the error. 

2. Within 90 days of receiving your letter, we must either correct the error or explain to you 
why we believe the bill is correct. 

While we investigate whether or not there has been an error (and until we have complied 
with our obligations above): 

  We cannot try to collect the amount in question, or report you as delinquent on that 

amount. 

  The charge in question may remain on your statement, and we may continue to charge 

you interest on that amount. 

  While you do not have to pay the amount in question, you are responsible for the 

remainder of your balance. 

  We can apply any unpaid amount against your credit limit. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
After we finish our investigation, one of two things will happen: 

 

 

If we made a mistake: You will not have to pay the amount in question or any interest or 
other fees related to that amount. 
If we do not believe there was a mistake: You will have to pay the amount in question, 
along with the applicable interest and fees. We will send you a statement of the amount 
you owe and the date payment is due. We may then report you as delinquent if you do not 
pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 
days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent 
without also reporting that you are questioning your bill. We must tell you the name of anyone to 
whom we reported you as delinquent, and we must let those organizations know when the matter 
has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you 
question even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 

If you are dissatisfied with the goods or services that you have purchased with your credit card, 
and you have tried in good faith to correct the problem with the merchant, you may have the 
right not to pay the remaining amount due on the purchase. 

To use this right, all of the following must be true: 

1. The purchase must have been made in your home state or within 100 miles of your current 
mailing address, and the purchase price must have been more than $50. (Note: Neither of these 
are necessary if your purchase was based on an advertisement we mailed to you, or if we own the 
company that sold you the goods or services.) 

2. You must have used your credit card for the purchase. Purchases made with cash advances 
from an ATM or with a check that accesses your credit card account do not qualify. 

3. You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in 
writing at Berkshire Bank, Kingston, New Jersey, Attn: Customer Service. P.O. Box 9201, Old 
Bethpage, NY 11804. 

While we investigate, the same rules apply to the disputed amount as discussed above. After we 
finish our investigation, we will tell you our decision. At that point, if we think you owe an 
amount and you do not pay, we may report you as delinquent. 

JJ. Your Liability for Unauthorized Use of Your Account  

 
 
 
 
 
 
 
 
 
 
 
 
 
  
You will not be liable for any unauthorized use of your credit card or account.  However, if you 
notice the loss or theft of your credit card or a possible unauthorized use of your card, you should 
write to us immediately at:  Berkshire Bank, Credit Card Department, P.O. Box 9201, Old 
Bethpage, NY 11804, or call us at: 800-768-9897.   

Berkshire Bank 
Kingston, NJ 
Member FDIC 
Berkshire Bank is a Massachusetts Chartered bank