Diners Club® 
Club Rewards® 
Terms And Conditions 

Definitions 
1. Capitalized words used in the terms and conditions of the Program are 
defined as follows: 

“Account” means an account for any type of Card; 

“Authorized User” means in respect of a Professional Card or a Personal Card, 
an individual who (a) is an individual identified as an authorized user in an 
application for a Professional Card or a Personal Card, or (b) is an individual 
who has been added as an authorized user on the Account in accordance 
with the terms of the applicable Diners Club Credit Card Cardmember 
Agreement or Diners Club Professional Card Cardmember Agreement; 

“Card” means a Corporate Card, Professional Card or Personal Card, as the 
case may be, and all renewals, and replacements of such credit card or 
charge card; 

“Cash Advance” means an advance of cash that is charged to the Account; 

“Catalogue” means the Club Rewards catalogue which is available at 
www.clubrewardsus.com; 

“Central Bill Corporate Card” means a Diners Club or Carte Blanche® Card 
issued in the U.S. pursuant to a Diners Club Corporate Agreement for which 
the Employer has chosen the central bill option; 

“Charges” means all amounts charged to the Account including Purchases, 
Cash Advances, interest, service fees and other charges; 

“Corporate Collect Card” means a Central Bill Corporate Card program in 
which all Cards issued under that program generate points for the exclusive 
use of the Employer. 

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“Corporate Card” means a Central Bill Corporate Card, an Individual Bill 
Corporate Card or a Corporate Collect Card; 

 “Customer Center” means the Club Rewards Customer Contact Center, which 
can be reached at the number and during the times set out in section 49; 

 “Employer” means the business, association or government agency that 
authorized us to issue a Corporate Card to you; 

“Frequent Traveler Reward” has the meaning ascribed to it in section 18(b); 

“Good Standing” means that there are no past due balances on the Account, 
all fees have been paid and you are in compliance with the terms and 
conditions of the Program; 

“Individual Bill Corporate Card” means a Diners Club or Carte Blanche Card 
issued in the U.S. pursuant to a Diners Club Corporate Agreement for which 
the Employer has chosen the individual bill option; 

“Open” means the Account has not been suspended or closed; 

“Personal Card” means a Diners Club Card Premier or a Diners Club Card Elite 
credit card issued in the U.S.; 

“Personalized Reward” means anything that is outside of the Catalogue 
which someone with at least 50,000 Points may request that we provide to 
them as a Program reward and for which we will advise that person of the 
number of Points required; 

“Point” means a Club Rewards point; 

“Points Plus Charge” means that a combination of Points and a Charge to 
your Card are used to obtain a Self Serve Travel Reward; 

“Primary Cardmember” means the individual identified as the primary 
cardmember on the application for a Professional Card or a Personal Card; 

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“Professional Card” means either a Professional Charge Card or Professional 
Credit Card issued in the U.S.; 

“Professional Charge Card” means a Diners Club Professional Charge Card or 
a Diners Club Carte Blanche Professional Charge Card issued in the U.S.; 

“Professional Credit Card” means a Diners Club Professional Credit Card 
issued in the U.S; 

“Program” means the Diners Club Club Rewards program in the U.S.; 

“Purchase” means a purchase of goods or services (or both) that is charged 
to the Account; 

“Self Serve Travel Reward” has the meaning ascribed to it in section 18(a); 

“Statement” means your monthly Account statement; 

“Tailored Travel Reward” has the meaning ascribed to it in section 18(d); 

“Travel Certificate” has the meaning ascribed to it in section 20(a);  

“Vacation Package Reward” has the meaning ascribed to it in section 18(c); 

“we”, “us” and “our” mean BMO Harris Bank N.A.; and 

“you” or “your” means: in the case of a Professional Card or a Personal Card, 
the Primary Cardmember; in the case of a Corporate Card (other than a  
Corporate Collect Card), the individual authorized by the Employer to be named 
on the Corporate Card; and, in the case of a Corporate Collect Card, the 
Employer. 

Enrollment 

2. The Program is based on a point system. Your Account must be enrolled in 
the Program, Open, and in Good Standing in order to earn or redeem Points.  

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3. (a) If you have a Professional Card or a Personal Card your Account is 
automatically enrolled in the Program.  

(b) If you have a Corporate Card you may be enrolled in the Program only if 
your Employer is eligible to participate in the Program and has elected to do 
so; if you are authorized by your Employer, and; upon payment of an annual 
Club Rewards fee. Please contact your program administrator to see if you are 
eligible to enroll in the Program. 

Club Rewards  

General 

4. Accounts will earn points as follows: 

(a) Open and Enrolled Professional Charge Card Accounts, Personal Card 
Accounts except Diners Club Card Elite, Individual Bill Corporate Card Accounts, 
and Corporate Collect Card Accounts (subject to sections 5(b) and 5(c) below) 
in Good Standing will receive one Point for every eligible dollar charged to an 
Account; 

(b) Open and Enrolled Diners Club Card Elite Personal Card Accounts in Good 
Standing will receive one Point for every eligible dollar charged to an Account 
or three Points for every eligible dollar charged to merchants having the 
following merchant category codes: 5411 (grocery stores/supermarket); 5912 
(drug store/pharmacy); 5541 (automobile service stations); and 5542 (fuel 
dispenser, automated); 

(c) Open and Enrolled Professional Credit Card Accounts in Good Standing will 
receive one Point for every $2 eligible dollars charged to an Account; and 

(d) Central Bill Corporate Card Accounts must check with your program 
administrator for terms that apply to your Corporate Card Account. 

(e) For any period that an Account is not enrolled in, or has been removed 
from, the Program, Points will not be earned in respect of any eligible charges. 

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5.  Each of the following are applicable to Points: 

(a) Subject to sections 5(b) and 5(c) below, Points are earned on a per 
transaction basis and are based on the dollar value of the transaction rounded 
to the nearest whole dollar.  Sections 5(b) and 5(c) apply to Corporate Collect 
Card Accounts, and Section 5(c) also applies to Diners Club One Cards that are 
not issued in connection with a Corporate Collect Card Account (in which case 
the individual authorized by the Employer to be named on the Corporate Card 
collects the Points): 

(b) Subject to section 5(c) below, Corporate Collect Card Accounts earn Points 
for all eligible Charges made on each Card issued on that Account.  

(c) Maximum Points Earned per Eligible Charge and Point Reduction 
Calculations on Returns: 

i.  Points are earned on the first $7,000 of each eligible Charge (any portion 

of an eligible Charge in excess of $7,000 will not earn Points).   

ii. 

In the event that an eligible Charge is in excess of $7,000 and you receive 
a credit with respect to that eligible Charge, you will have your Points 
reduced for each dollar of the credit that you receive (even though you did 
not receive Points for each dollar spent), up to a maximum of $7,000 
worth of Points in a single credit transaction. 

iii.  Purchase and Refund Example: In this example, you earn 1 Point for every 
$1 spent and purchase the following items in a single Charge: Item A 
($3,000), Item B ($2,000), and Item C ($5,000).  The $10,000 eligible 
Charge earns you 7,000 Points.  You then decide to return one or more 
items from that eligible Charge.  The following would occur: 

1.  If, in a single return transaction, you return Item A, then you will have 

3,000 Points deducted from your Points balance. 

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2.  If, in a single return transaction, you return Item A and Item C, you 
will have the maximum 7,000 Points deducted from your Points 
balance. 

3.  If, in three return transactions that occur at different times, you first 
return Item A, then Item B, then Item C, you will have 10,000 Points 
deducted from your Points balance, even though you only earned 
7,000 Points on the eligible Charge. 

(d) Points that you accrue are not your property and cannot be transferred to 
any other Account, person, or entity. 

(e) Points accrued in the Program have no cash or monetary value other than 
in accordance with section 41. Points can only be redeemed against rewards 
illustrated in the current Catalogue and in brochures or other materials that we 
may supply in the future (subject to any additional terms and conditions set 
out in those brochures or materials), and may not be used in connection with 
any other discount or coupon offer. 

6. Points issued for eligible Charges made to a Professional Card or a Personal 
Card held by an Authorized User are credited to the Primary Cardholder’s 
Account. 

7. For Corporate Card Accounts (i) that were converted from Company Card (as 
defined in the agreements pursuant to which such Company Cards were 
issued) accounts, only the authorizing officer may request redemption of 
Points; and (ii) that are Corporate Collect Card Accounts, only the person 
designated by the Employer in writing may request redemption of Points. 

8. If you have both a Corporate Card (other than a Corporate Collect Card) and a 
Professional Card or a Personal Card or you have more than one Professional 
Card or Personal Card, each of which earn Points, you can, subject to the 
following terms and conditions, redeem Points from both Accounts for a 
reward: 

(a) When one of the Cards is a Corporate Card, your ability to pool Points is 

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subject to your Employer’s approval and any pre-existing arrangement 
between your Employer and us. 

(b) If Points that are pooled between a linked Corporate Card and a 
Professional Card or a Personal Card accrue to your benefit.  You will only 
have access to the Points accrued on the Corporate Card while you are 
authorized to use it. Once you no longer have access to the Corporate Card or 
that Corporate Card Account is suspended or closed, you will, subject to section 
17, only have access to the Points accrued on the Professional Card or Personal 
Card. 

(c) Points are removed from linked Accounts on a “first in first out” basis. 

(d) In order for you to pool Points between two Cards, you must be the 
named cardholder (in the case of a Corporate Card) or Primary Cardmember (in 
the case of a Professional Card or a Personal Card) on each Card; pooling Points 
between two or more individuals, whether or not they are related, is not 
permitted. 

Eligible Charges 

Eligible Charges appearing on your Statements during your participation 

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in the Program will earn Points. Not all Charges are eligible to earn Points. 

10. Subject to sections 4, 11, 13 and 15, Charges that are eligible for Points 
are as follows: airline, restaurant, hotel, car rental, service station, mail 
and online orders and retail Purchases. 

11.   Charges that are not eligible for Points include, but are not limited to, 
the following: Card fees of any kind including but not limited to interest, late 
charges and delinquency fees, cash advances, foreign conversion charges, 
insurance charges, unauthorized charges, handling fees, excluded purchases 
referred to below, and Club Rewards fees. For all accounts other than Corporate 
Collect Accounts, you may only accumulate Points for Charges related to your 
own travel or that of your immediate family or household members; you will 
not receive any Points for tickets purchased for any other traveler. 

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Charges or transactions may be added to, or removed from, the above 

12. 
lists of eligible charges and transactions from time to time at our sole 
discretion without notice. Any question as to what constitutes an eligible 
charge shall be resolved at our sole discretion. 
13. If you receive a credit in respect of a Charge in which you received Points, 
the Points you received in respect of that Charge will be reduced to the extent 
of the credit at the same rate at which those Points were earned 

What Happened to Points If Payments Are Not Made on Time? 

14.   You must make the minimum payment due on time as shown on each 
Statement in order to keep your Account in Good Standing and to receive the 
full benefits of the Program.  At any time that you do not keep your Account in 
Good Standing, the following will occur: 

(a) First Statement (for Professional Card, Personal Card, and Corporate 
Card Accounts): If you fail to make the minimum payment by the due date 
shown in a Statement that you receive in any given month, despite your 
delinquency, you will earn Points for eligible Charges on that first Statement 
and you will continue to be able to redeem Points. 

(b) Second Statement: 
(i) For Professional Card and Personal Card Accounts: If you failed to make 
the minimum payment by the due date shown in the first Statement and in 
the next month you fail to make the minimum payment by the due date 
shown in the second Statement, you will continue to be able to redeem Points 
earned up to, and including, the last day of the billing cycle for the first 
Statement; however, the following will occur: (i) you will not receive Points 
for eligible Charges billed on the second Statement and (ii) your participation 
in the Program will be suspended. Should this occur, you will be required to 
bring your Account into Good Standing in order to restore your participation in 
the Program. You will commence earning Points on the day that your Account 
is brought back into Good Standing; however, Points that would have been 
earned for eligible Charges billed on the second Statement are permanently 
forfeited. 

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(ii) For Corporate Card Accounts: If you failed to make the minimum payment 
by the due date shown in the first Statement and in the next month you fail to 
make the minimum payment by the due date shown in the second Statement, 
despite your delinquency, you will earn Points for eligible Charges on the 
second Statement and you will continue to be able to redeem Points. 
(c) Third Statement: 

(i) For Professional Card and Personal Card Accounts: If you failed to make 
the minimum payment by the due date shown in each of the first Statement 
and the second Statement, and in the next month you fail to make the 
minimum payment by the due date shown in the third Statement, the 
following will occur: (i) you will not receive Points for eligible Charges billed on 
the third Statement, (ii) your participation in the Program will be suspended 
and (iii) you will no longer be able to redeem any Points. Should this occur, if 
your Account has not been closed, you will be required to bring your Account 
into Good Standing in order to restore your participation in the Program. You 
will commence earning Points on the day that your Account is brought back 
into Good Standing and if your Account is brought back into Good Standing 
before it is closed, you will have access to the Points earned up to the first 
Statement. 

(ii) For Corporate Card Accounts: If you failed to make the minimum 
payment by the due date shown in each of the first Statement and the second 
Statement, and in the next month you fail to make the minimum payment by 
the due date shown in the third Statement, you will earn Points for eligible 
Charges on the third Statement but you will no longer be able to redeem any 
Points until you bring your Account into Good Standing. 

d. Fourth Statement (for Corporate Card Accounts only): If you failed to 
make the minimum payment due by the due date shown in each of the first, 
second and third Statements, and in the next month you fail to make the 
minimum payment by the due date shown in the fourth Statement, each of 
the following will occur: (i) you will not receive Points for eligible Charges 
billed on the fourth Statement, (ii) your participation in the Program will be 
suspended, and (iii) you will no longer be able to redeem any Points. Should 
this occur, if your Account has not been closed, you will be required to bring 

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your Account into Good Standing in order to restore your participation in the 
Program. You will commence earning Points on the day that your Account is 
brought back into Good Standing and if your Account is brought back into Good 
Standing before it is closed, you will have access to the Points earned up to 
the third Statement; however, Points that would have been earned for eligible 
Charges billed on the fourth Statement are permanently forfeited. 

Fraud or Abuse May Result in the Forfeiture of Points 

15. Fraud or abuse relating to the accrual or redemption of Points and/or use 
of the Account in violation of its terms may result in any or all of the following: 
forfeiture of accrued Points, cancellation of the Account, or your removal from 
the Program.  

16.  Excepting Corporate Collect Card Accounts, Club Rewards is intended to be 
a service provided to an individual cardmember, not to the Employer. It is, 
therefore, considered fraudulent and abusive for anyone to direct, encourage, 
or allow a Corporate Card cardmember or other individuals to use a Corporate 
Card Account for the purpose of accumulating Points for the Employer’s use or 
for personal use in a manner that is not specifically permitted under the 
Program’s terms and conditions. 

What Happens to Points When an Account is Closed? 

17. (a) All Accounts other than Corporate Collect: If your Account is closed, all 
Points on your Account are permanently forfeited; provided however that if the 
Account was in Good Standing when it was closed you may redeem your 
Points for 60 days following the cancellation of your Account, after which time 
the Points will be forfeited. 

 (b) For Corporate Collect Card Accounts subject to paragraphs 14, 15 and 16 of 
this Agreement and the Corporate Agreement between the Employer and us, 
Points earned on a Corporate Collect Card that is cancelled are not forfeited and 
remain available to the Employer; if you are not in Good Standing when your 
Corporate Agreement is terminated all points are forfeited; if you are in Good 
Standing when your Corporate Agreement is terminated you have 60 days 

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from the date your Corporate Agreement is terminated to redeem your Points, 
after which time the Points will be forfeited. 

Travel Rewards  

General 
18. The Program provides you with the following travel reward related 
options: 

(a) booking a travel reward (other than those rewards discussed in sections 
18(b), (c) and (d) below) through the Club Rewards online booking tool or 
through the Customer Center (a “Self Serve Travel Reward”), discussed in 
greater detail in sections 21 through 31; 

(b) converting Points into a frequent flyer or frequent guest reward program 
through the Club Rewards online booking tool (a “Frequent Traveler Reward”), 
discussed in greater detail in sections 32 through 35; 

(c) redeeming for a travel or hotel package through the Customer Center or 
Club Rewards website (a “Vacation Package Reward”), discussed in greater 
detail in section 36; and 

(d) booking a travel or hotel accommodation directly with your travel agent or 
online travel or accommodation service provider and subsequently converting 
Points to a credit that is applied to your Card (a “Tailored Travel Reward”), 
discussed in greater detail in sections 37 through 39. 

19. Points earned on certain Central Bill Corporate Card Accounts and Corporate 
Card Accounts converted from Company Card accounts may not be redeemed 
for Frequent Traveler Rewards. Please check with your program administrator 
for terms that apply to your Account. 

20. The following terms and conditions apply to each of the options identified 
in sections 18(a) to 18(c): 

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(a) All travel rewards are subject to availability, specific terms and conditions, 
and may have restrictions, blackout dates and exclusions. Travel reward 
certificates, vouchers or gift cards (each a “Travel Certificate”) have no value, 
except when used in accordance with the terms and conditions accompanying 
them. We may amend the terms and conditions of any travel offer at any time. 
Travel rewards: (i) do not include transportation, unless stated; (ii) are not 
exchangeable, refundable or changeable under any circumstances; and (iii) 
Travel Certificates are not replaceable in the event of loss or destruction. To 
obtain information regarding additional terms and conditions prior to ordering 
or in order to redeem Points for a travel reward, please call the Customer 
Center. 

(b) Additional fees may apply including, but not limited to, golf carts; 
surcharges for premium golf courses; gas, tax and insurance on rental cars; 
weekend surcharges; fuel surcharges; foreign currency exchange rates; 
national park entrance fees; and airport facility charges. Any additional fees 
will be confirmed at the time you book the travel reward. 

(c) A charge may be made to your Corporate Card Account if and only if 
such practice is acceptable to your Employer (please refer to your Employer’s 
policy regarding the use of your Corporate Card to ensure compliance).  

(d) Delivery of Travel Certificates will be made by courier whenever possible 
and will ordinarily be sent within 4 to 6 weeks from the time you place your 
order.  Charges for shipping outside of the U.S. will be confirmed at the time 
you book the travel reward. 

Self Serve Travel Rewards 

21. Points may be redeemed for an airline ticket on any domestic or 
international airline carrier that is a member of the Airlines Reporting 
Corporation (please call the Customer Center to verify the participation of any 
particular airline). You will not be able to use the Self Serve Travel Reward 
online booking tool to book tickets that are sold by: (i) charters, wholesalers or 
consolidators; and (ii) any Internet service provider where the fares are not 
published or available for ticketing through a certified travel agency. If you are 

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interested in booking travel with a carrier that is not offered through the Self 
Serve Travel Reward online booking tool, please book your travel as a Tailored 
Travel Reward. 

22. The Points Plus Charge option can only be used for Self Serve Travel 
Rewards, may be subject to credit approval, and is not available for frequent 
flyer or frequent guest rewards. Please visit www.clubrewardsus.com or call 
the Customer Center for further details. 

23. The charge portion of a Points Plus Charge redemption can only be made 
as follows: (i) to a Professional Card or Personal Card Account; or (ii) to a 
Corporate Card Account in accordance with the terms of the applicable 
Cardmember Agreement (or to the authorizing officer’s Corporate Card Account 
for accounts converted from a Company Card), if and only if such practice is 
acceptable to your Employer (please refer to your Employer’s policy regarding 
the use of your Corporate Card to ensure compliance). 

24. Only you or someone you designate may redeem Points, but tickets may 
be issued in the name of another person that you designate. 

25. All airline tickets are sent to the billing address on the Account via first 
class mail, postage prepaid; provided however that you can, at your expense, 
request expedited delivery. 

26. Changes to existing reservations may, if permitted by the reward supplier, 
be requested at your expense up to 5 days prior to your travel date. Changes 
may require additional costs such as airline penalty fees, increased fares, and 
service fees. Please be aware that most airlines do not allow changes or 
corrections to passenger names. Our ability to honor itinerary change requests 
is ultimately governed by airline rules and restrictions.  

27. You should confirm flight reservations at least 72 hours prior to departure. 
You are responsible for obtaining the appropriate international travel 
document, such as a passport or visa. You must have valid photo identification 
upon check-in. 

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28. Electronic tickets will be issued, whenever possible, unless you request 
a paper ticket. If electronic tickets are available from the airline, paper tickets 
will only be available for an additional fee. For travel within 14 days of 
booking that requires the issuance of a paper ticket, your paper ticket will be 
shipped via standard overnight delivery (next day delivery by 5 p.m. Central 
Time), and the cost of such overnight delivery will be billed to you. Priority, 
Saturday and deliveries outside of the continental United States may be 
subject to additional shipping charges that will be billed to you. 

29. You are guaranteed the lowest available published price through the 
Customer Center at the time of ticketing. This guarantee is valid for specific 
departure and arrival dates and times at the time of purchase through TSYS 
Loyalty’s computer reservations system. 

30. A booking fee is charged for each Self Serve Travel Reward. 

31. We and our travel service providers are not responsible for airline 
performance. All reservations are subject to the conditions of carriage, supply 
or business of the airline service provider, which include exclusions and 
limitations of liability. 

Frequent Traveler Rewards 

32. The airlines and hotels participating in the Program are subject to change 
without notice. All frequent flyer and frequent guest reward redemptions are 
final and non-refundable and are made under the rules and regulations of the 
frequent flyer or frequent guest program for which your Points are redeemed. 

33. All Point conversions made for frequent flyer rewards must be made to 
U.S. frequent flyer accounts and Points must be redeemed in designated 
increments. 

34. The airlines and hotels participating in the Program reserve the right to 
change their frequent traveler programs at any time without notice. 

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Participating airlines and hotels may also impose restrictions that will affect 
the redemption of your Points, including but not limited to transferring Points 
into only the Primary Cardmember’s frequent flyer or frequent guest account. 

35. The Points you convert to a frequent traveler program will be credited 
to your frequent flyer or frequent guest account (as the case may be) within 2 
to 4 weeks of redemption; provided however that for a fee you may expedite 
the process for certain frequent traveler programs, in which case Points will be 
posted within three to five business days. 

Vacation Package Rewards 

36. There are two types of Vacation Package Rewards. The first is a reward 
that does not have a dollar value and constitutes a reservation. This first type 
of reward can only be redeemed via the Customer Center at which time you 
will receive confirmation of the reservation. The second type is a Travel 
Certificate that consists of a gift card for travel or accommodation, in which 
case the Travel Certificate does not constitute a reservation and you should 
note the following: 
(a) You are responsible for making all reservations with the participating 
establishment (a Travel Certificate may be required prior to making advance 
reservations with the participating establishment). 
(b) We do not guarantee availability of specific locations for specific dates. 
(c) Travel Certificates will not be honored retroactively in connection with 
any prior Purchases at a participating establishment. 
(d) Blackout dates and other restrictions may apply to Travel Certificates. 
(e) The number of Points required to obtain a Travel Certificate denominated in 
a currency other than the U.S. dollar may fluctuate with the relevant exchange 
rate. 

Please call the Customer Center should you have any question regarding 
the type of Vacation Package Reward you received. 

Tailored Travel Rewards 

37. You can arrange for your Tailored Travel Reward in the following ways: 

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(a) Directly, by charging the entire travel Purchase to your Card (provided that 
in the case of a Corporate Card, it has personal expense charging privileges); 
provided that if you do so, you must call the Customer Center once the Charge 
is posted to your Account so as to arrange for the desired number of Points to 
be redeemed in order to provide you with a credit to your Account (please 
allow 7 to 10 business days for a credit in respect of a Tailored Travel Reward 
to post to your Account). 

(b) By using the third party links to travel and accommodation providers 
which are at www.clubrewardsus.com. 

38. Any type of travel, including airline tickets, hotels, car rentals, cruises and 
travel packages may be booked as a Tailored Travel Reward. Airline ticket 
redemptions may be for economy, business or executive class, first class, 
one-ways, roundtrips, open jaws, stopovers and multi-leg flights. All applicable 
taxes, services charges and booking fees are your responsibility and may also 
be paid for with Points. Travel insurance may not be purchased with Points. 

39. If a paper ticket is requested, any additional costs associated with 
providing a paper ticket, including the cost of shipment, are your responsibility 
and may either be paid for by redeeming Points or by charging the cost to your 
Card. 

Experience Rewards 

40. Purchase of an experience rewards voucher does not guarantee you entry 
to a specific event or activity. Depending on your selection and the amount of 
advance notice given, it is possible that some dates may no longer be 
available. You are responsible for checking the availability of your preferred 
event or activity before making your final plans. 

Club Rewards Points-To-Cash 

41. You may redeem Points for cash that will be paid only in the form of a 
credit to your Account. Redemptions must be made in 15,000 Point 
increments, or any other Point increments we may designate from time to 

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time at our sole discretion. We may refuse to complete any redemption under 
this section if doing so would create a credit balance in your Account. 

Merchandise and Gift Certificates 

42. Delivery of in-stock merchandise and gift certificates shown in the 
Catalogue will be made by courier whenever possible and will ordinarily be 
delivered within 4 to 6 weeks. Shipments cannot be made to a post office box. 
Shipments outside of the continental U.S. may require additional shipping and 
handling fees. Delivery of alcoholic beverages to certain states is prohibited by 
state law. Recipients of alcoholic beverages must be over 21 years of age. 

43.  Gift certificates: 
(a) will not be honored retroactively in connection with any prior Purchases; 
(b) will be subject to the gift certificate suppliers’ terms and conditions and 
will have no value except when used in accordance with those terms and 
conditions; and 
(c) gift certificates will be shipped according to value: those valued under $200 
will be sent by U.S. postal service and those valued at $200 or more will be 
shipped by courier. 

44. Your receipt of a gift certificate does not constitute a reservation. Please 
note the following: 
(a) You are responsible for making all reservations with the participating 
establishment (a gift certificate may be required prior to making advance 
reservations with the participating establishment). 
(b) We do not guarantee availability of specific locations for specific dates. 
(c) Certain gift certificate providers charge fees for inactivity. Accordingly, we 
can only guarantee that gift certificates will be redeemable at full face value 
(i.e. no deductions for inactivity) for six (6) months from the date of your 
order. 

45. Most merchandise items available through the Program are backed by a 
manufacturer’s warranty with proof of purchase. To receive a replacement 
copy of a warranty or proof of purchase, please contact the Customer Center. 

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Return Policy 

46. Merchandise shown in the Catalogue carries a 100% satisfaction guarantee  
against workmanship defect or shipping damage for 30 days from the date  of 
your order. This does not apply to perishable items. Do not attempt to  return 
an item or shipment without contacting the Customer Center first. 

47. Items returned must be unused, undamaged and in their original shipping 
containers. MP3 players and electronic games must be un-opened with the 
factory seal intact for a return to be approved. Please refer to sections 20(a) 
and 32 for additional terms and conditions pertaining to certificates. 

48. We reserve the right to refuse to exchange merchandise or refund Points, if 
an item is returned without adhering to this return policy. 

Customer Center Contact Information and How to Order 

49. For questions relating to the Program or rewards or to place orders, you 
can contact our Customer Center. Call toll free 1-800-234-4034. The Customer 
Center is open Monday through and Sunday from 9:00 a.m. to 9:00 p.m. 
eastern time (the Customer Center is closed on all U.S. banking holidays). 

50. There are two ways to order: 
(a) Online — Orders can be placed through the Catalogue available at 
www.clubrewardsus.com. 
(b) By Phone — Ordering through the Customer Center is a faster way to 
receive your Club Rewards goods or services. 

General Program Terms 

51. If you do not want to participate in the Program, please call the Customer 
Center. 

52. Certain Corporate Card Accounts are not eligible to participate in the 
Program. If you have a Corporate Card, you must contact your program 
administrator to see if you are eligible to be enrolled in Program, and if you 

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are, you may be billed an annual Club Rewards fee. 

53. We reserve the right to revoke your participation in the Program at any 
time. 

54. All dollar references in these terms and conditions are to U.S. dollars. 

55. All fees, charges and Point-conversion rates and the current Terms and 
Conditions of the Program are disclosed on the website 
(www.clubrewardsus.com) and are subject to change from time to time 
without notice. 

56. Should events beyond our control, such as, but not limited to, computer 
equipment or electronic data transmission failure, breach of security, strikes, 
acts of God, civil disturbance, terrorism or war, materially affect our 
suppliers or otherwise affect the ability to offer Program services, the 
Program may be suspended or terminated. 

Program Changes and Termination 
57. We reserve the sole right to do each of the following without prior notice: 
(a) change any of the terms or conditions of the Program; (b) change the 
pricing or Point conversions in respect of any reward; and (c) cancel, change or 
substitute items available through the Program. We will not provide you with 
any cash or credit allowance as a result of any such changes. 

58. We reserve the right to terminate the Club Rewards Program upon 6 
months’ notice at any time. 

Disclaimers 

59.  Administrative Point management, redemption and reward fulfillment 
services are provided by TSYS Loyalty, which assumes all responsibility and 
liability for the provision of such services. TSYS Loyalty operates as an 
independent contractor and is not affiliated with us or Diners Club International 
Ltd. Neither we nor TSYS Loyalty shall be liable for (i) any lost, stolen, or 
damaged correspondence, documents or tickets; and (ii) any bodily harm, 

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property damage or loss that may result from participation in the Program or a 
service provider’s lack of provision or failure to provide services, for any 
reason. 

60. Every effort has been made to ensure that the information in the Catalogue 
and in any mail that you receive is accurate. We are not responsible for any 
misprints, errors or omissions. 

61. All services, merchandise and travel rewards are supplied by third-party 
vendors who are solely responsible for the services and merchandise supplied. 
By redeeming your Points, you release us and our parents, subsidiaries and 
affiliates from any and all liability arising as a result of, or with respect to your 
redemption or use of your Points as well as in respect of any product, service 
or reward for which your Points were redeemed. 

62. We are not affiliated with, nor do we sponsor, any vendors or suppliers 
who are participating in the Program. 

Rewards 

63. Some items may require assembly. 

64. The number of Points required for a reward that is denominated in a 
currency other than the U.S. dollar may be subject to change as foreign 
exchange rates fluctuate. 

65. All Program rewards are subject to availability. We reserve the right to 
discontinue rewards or make substitutions of rewards of equal or greater 
value, in each case, without advance notice. If a suitable substitution is not 
available, we will credit your Account for any Points that were deducted with 
respect to the unavailable reward. Program rewards are void where 
prohibited by law. 

66. We reserve the right to refuse to process any Personalized Reward request. 

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67. Every reward in the Catalogue is shown with a Point value, which includes 
all applicable sales taxes, as well as any shipping and handling charges within 
the U.S. Federal or state income tax, liability and any other federal, state or 
local taxes or fees, including environmental fees, are your responsibility. 

® Diners Club, Carte Blanche, Diners Club International with Split Circle Device,  
and Club Rewards are trademarks and service marks of Diners Club 
International Ltd. 
Bank of Montreal and BMO Harris Bank N.A. are authorized users of the marks. 

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