CARDHOLDER AGREEMENT 
RETAIL INSTALMENT CREDIT AGREEMENT  

1. YOUR MINI VISA® CARD AGREEMENT: This is the Cardholder Agreement (the “Agreement”) that establishes the terms of your 
Cardholder Account (“Account”) with BMW Bank of North America, P.O. Box 9210, Old Bethpage, NY 11804. Please read it carefully and 
keep it for your records. The application or pre-approved acceptance you signed or otherwise submitted (including the accompanying federal 
and state notices), your Card, the Card Carrier we send with your Card, the Summary of Terms we provide on or with your Card Carrier and 
your signature (including any digital or electronic signature) on the application or pre-approved acceptance, your Card, and any sales slip or 
other evidence of indebtedness are part of and are incorporated into this Agreement. Any use of your Card or Account constitutes your 
acceptance of the terms and conditions of this Agreement. This Agreement begins on the earlier of (a) the date you sign or otherwise submit 
an application or pre-approved acceptance that is approved by us or (b) the first date that you or someone authorized by you uses the 
Account in a transaction that we approve (in NY, the first date that you or someone authorized by you signs a sales slip or memorandum or 
the first date that another document is issued to you or someone authorized by you as evidence of a transaction on your Account that we 
approve). 

2. CERTAIN DEFINITIONS: In this Agreement, the words “you” and “your” refer to each person (jointly and severally if more than one) 
who has applied for the Account and any other person who has agreed to be responsible for the Account. The words “we”, “us” and “our” 
refer to BMW Bank of North America, its agents, successors or assigns. “Card” refers to each Visa Card that is issued by us for your 
Account. The term “Check” refers to a convenience check, a written Credit Device that we may issue to you. The term “Credit Device” 
refers to a Check, payee-designated check, draft, order, or other instrument or transaction that accesses the Account, other than a Card. 
Any Card or Credit Device must be destroyed or returned to us immediately upon our request. 

3. USING YOUR ACCOUNT: You may use your Card or Account to purchase or lease goods or services or pay amounts you owe 
(collectively, “Purchases”) wherever the Card is honored. From time to time we may offer you the opportunity to use your Account or a 
Credit Device to pay amounts you owe under accounts with other creditors (“Balance Transfers”). You may also use your Card or a Check 
to obtain cash loans (“Cash Advances”) from any financial institution that accepts the Card.  

You may obtain a Cash Advance by writing a Check. Checks will not be subject to any stop payment order and will not be returned to you. 
Each Check may be used only by the person(s) whose name(s) is/are printed on it. Each Check must be completed and signed by you (or 
either of you) in the same manner as a regular personal check. You may not use any Check we issue to you to pay any amount you owe 
under your Cardholder Agreement or under any other credit agreement or account you may have with us. In addition to Check transactions, 
the following transactions will be treated as Cash  
Advances: 

- 
- 

- 

obtaining cash from participating Automated Teller Machines (“ATM”); 
obtaining cash from participating financial institutions nationwide that have agreed with Visa to allow you to use your Card to 
obtain cash; 
obtaining money orders, wire transfers, casino or gaming chips, travelers’ checks, foreign currency, vouchers redeemable for cash 
or similar items.  

You may not use your Card or Account for online or internet gambling or for any illegal purpose. 

4. OBLIGATIONS ON YOUR ACCOUNT: You authorize us to pay and charge your Account for all Purchases, Balance Transfers and 
Cash Advances made or obtained by you or anyone you authorize or by anyone who has apparent authority to use your Card or Account. 
You promise to pay us for all of these Purchases, Balance Transfers and Cash Advances, plus any interest assessed on your Account and 
any other charges and fees you may owe under the terms of this Agreement. You will be obligated to pay authorized charges to your 
Account whether resulting from (a) actual use of your Card or a Credit Device, (b) mail order or telephone, internet or other electronic 
Purchases made without presenting the Card or (c) any other circumstance where you authorize a charge, or authorize someone else to 
make a charge, to your Account.  

5. JOINT ACCOUNTS: If this is a joint Account, each of you has the right to use the Account as provided for in this Agreement and is 
individually responsible to pay the entire balance due. Either of you may give us notices required or make requests permitted under this 
Agreement. If each of you gives us notices or makes requests, and those notices or requests are conflicting, we may honor or refuse to 
honor either request at our option. We can do so without notice to any person(s). We will not be liable for honoring or refusing to honor any 
conflicting request. We may require that you pay the full amount owed without our first asking the other person(s) to pay. 

6. CREDIT LIMIT: Your maximum amount of credit we will extend to you (“Credit Limit”) is initially shown on the Card Carrier containing 
your Card. We may designate that only a portion of your Credit Limit is available for Cash Advances (“Cash Advance Credit Limit”) and 
you agree not to exceed that limit. Therefore, since we may change any applicable Credit Limit from time to time, your latest Credit Limit(s) 
will appear on your Monthly Statement. You agree not to make a Purchase or obtain a Balance Transfer or a Cash Advance that would 
cause the unpaid balance of your Account (including interest, fees and other charges) to exceed any applicable Credit Limit. We may honor 
Purchases, Balance Transfers and Cash Advances in excess of any applicable Credit Limit at our sole discretion. If we do, this Agreement 
also applies to that excess and you agree to pay that excess immediately upon request. The fact that we may at any time honor a Purchase, 
Balance Transfer or Cash Advance in excess of the applicable Credit Limit does not obligate us to do so again.  

 
 
 
 
 
 
 
 
 
 
 
Subject to any restrictions under applicable law, you agree that we may change or cancel any applicable Credit Limit at any time without 
affecting your obligation to pay all amounts owed under this Agreement. For security reasons, we may limit the number or dollar amount of 
transactions that may be accomplished with your Card, Account or any Credit Device, and we have the right to limit authorizations to 
complete such transactions if we consider it necessary to verify payments received.  

7. MONTHLY STATEMENTS: We will send a statement at the end of each monthly billing cycle (“Monthly Statement”) in which your 
Account has a debit or credit balance of more than $1 or if interest has been imposed, or as required by applicable law. Among other things, 
your Monthly Statement will show your New Balance, any interest, any Credit Limit(s) and credit available, the minimum amount you must 
pay (“Minimum Payment Due”) and the date when payment is due (“Payment Due Date”). Interest and fees, however, will continue to 
accrue whether or not we send you a Monthly Statement.  

Minimum Monthly Payment: If the New Balance shown on your monthly statement is less than $20, your Minimum Monthly Payment (due 
by the Payment Due Date) is your New Balance. Otherwise, the Minimum Monthly Payment for each billing cycle will be the greater of $20 
or the total of (1) 1% of the New Balance, plus (2) any Interest Charge, plus (3) any Overlimit Fee, plus (4) any Late Fee, plus (5) any 
amount past due, plus (6) if we so elect, any amount over your Credit Limit, including any Cash Advance exceeding your Cash Advance 
Credit Limit, at the time of billing. 

You may pay more than the Minimum Payment Due and may at any time pay the full amount you owe us without incurring any 
additional charge. 

8. PAYMENT ON ACCOUNT: Except as otherwise provided in this Agreement or any promotional offer, you must pay at least the 
Minimum Payment Due each billing cycle that there is a balance on your Account. All payments must be made in U.S. dollars. Any payment 
made by check or other negotiable instrument must be drawn on a U.S. bank or a U.S. branch of a foreign bank.  

If we receive a payment on your Account at the address shown on your Monthly Statement before 5:00 p.m. ET on any Processing Day or if 
you make a payment by telephone or internet your payment will be considered made on the date received. The term “Processing Day” 
refers to any Monday through Friday, excluding federal and state banking holidays on which we are not open for business. Your payment will 
not be considered received by us if the payment is later dishonored. Payments made by mail received at a location other than the payment 
address shown on the Monthly Statement may be delayed by up to five Processing Days.  

Payments posted to your Account may not immediately result in additional available credit. Subject to any restrictions of applicable law, we 
will apply your payments to the balances in your Account in whatever manner we determine. Generally, payment amounts that exceed the 
required Minimum Payment Due will be allocated to balances with higher Annual Percentage Rates (“APR”) (including new transactions) 
before balances with lower APRs.  

9. INTEREST: When your Account has a balance subject to interest (as described in Section 11 below), we will calculate interest by 
applying a daily periodic rate to that balance. If you owe interest in any billing cycle, the charge will be no less than the minimum interest 
charge stated in the Summary of Terms. 

10. PERIODIC RATES: We will use one or more daily periodic rates to calculate how much interest you owe. Your periodic rates and 
corresponding APRs will vary. The daily periodic rate is a rate equal to the APR divided by the number of days in that year. Except as 
otherwise provided in a promotional offer, the rate for Purchases (“Purchase Rate”), the rate for Cash Advances (“Cash Advance Rate”), 
and the rate for Balance Transfers (“Balance Transfer Rate”) will be the rates shown in the Summary of Terms. Please see your Summary 
of Terms for details, including the current periodic rates and corresponding APRs.  

Penalty Rate - The periodic rates and corresponding APRs on all balances will increase to the “Penalty Rate” (as described in your 
Summary of Terms) if: (a) your required Minimum Payment Due is not credited to your Account within five (5) days of the Payment Due Date 
or (b) a payment on your Account is not honored by your bank or other financial institution. If the Penalty Rate is applied, it will apply to your 
Account until you have made the Minimum Payment Due by the Payment Due Date for six (6) consecutive months.  

Variable Rate – Except as provided in a promotional offer, the periodic rates and corresponding APRs on your account will vary with the 
market based on the highest domestic bank “prime rate” as published in the “Money Rates” section of The Wall Street Journal (the “Prime 
Rate”). We determine your APRs for each billing cycle by adding the “Margins” described and shown in the Summary of Terms to the Prime 
Rate published two days prior to the billing cycle closing date. If the Prime Rate increases, the daily periodic rates and corresponding APRs 
may increase, and as a result, the interest, the Minimum Payment Due, and the number of payments required to repay all amounts owed on 
the Account also may increase. Any new periodic rate will apply to the existing balance of your Account to the extent permitted by applicable 
law.  

11. BALANCE SUBJECT TO INTEREST RATE: We will figure interest on your Account by applying the periodic rate to the “daily 
balance” of your Account for each day in the billing cycle. To get the “daily balance”, we take the beginning balance of your Account each 
day, add any new Purchases, Cash Advances, Balance Transfers, and/or applicable fees, and subtract any payments and/or credits. This 
gives us the “daily balance.” This Agreement provides for the compounding of interest. 

12. WHEN INTEREST BEGINS TO ACCRUE: Except as provided below, interest on Purchases, Cash Advances and Balance Transfers will 
accrue from the date of the transaction (or, at our option, from the date they are posted to your Account).  

Purchases –You will not have to pay interest on Purchases if you pay your New Balance in full by the Payment Due Date shown on your 
Monthly Statement, which shall not be less than 22 days after the close of the billing cycle.  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Cash Advances and Balance Transfers – Unless otherwise disclosed in a promotional offer, there is no period in which credit extended 
may be paid without incurring interest on Cash Advances or Balance Transfers.  

13. FEES:  

Annual Fee – If applicable, you agree to pay us when billed each year (subject to applicable federal law) a non-refundable Annual Fee in the 
amount stated in the Summary of Terms. Your payment of this fee will not affect any of our rights under this Agreement, including our right to 
terminate your Account.  

Transaction Fees — Unless otherwise disclosed in a promotional offer, we will charge a one-time transaction fee for each Balance Transfer 
and Cash Advance. The calculation of these fees is described in the Summary of Terms. The fee for a Balance Transfer will be added to 
your Balance Transfer balance. The fee for a Cash Advance will be added to your Cash Advance balance.  

Penalty Fees — If we do not receive a payment from you in at least the amount of your Minimum Payment Due by the Payment Due Date 
shown on your Monthly Statement, we may charge you a Late Payment Fee (as described in your Summary of Terms). If your bank does 
not honor the payment you give us, or we must return a payment because it is unsigned or otherwise irregular, we may charge you a 
Returned Payment Fee (as described in your Summary of Terms). The amount of the Late Payment or Returned Payment Fee will be $25 
for the first occurrence and $35 for any subsequent occurrence within six (6) billing cycles. No Penalty Fee will exceed the lesser of the 
amount stated in the Summary of Terms or the amount of the Minimum Payment Due when the payment was late or returned. We will 
charge only one Penalty Fee for any single event or transaction, even if it involves a late and returned payment in one cycle.  

Administrative Fees — You may be charged administrative fees for photocopies of sales slips, duplicate copies of Monthly Statements, for 
the expedited mailing or replacement of your Card and for any EMV or “chip” card you request. These fees will be disclosed to you at the 
time of the request. 

14. DEFAULT/COLLECTION COSTS: Subject to any restrictions of applicable law, your Account will be in default and we may 
demand immediate payment of the entire amount you owe us without giving you prior notice if: (a) in any month we do not receive your 
Minimum Payment Due by the Payment Due Date; (b) you otherwise fail to comply with this Agreement; (c) there is a filing for your 
bankruptcy; (d) you die or become incapacitated; or (e) we believe in good faith that the payment or performance of your obligations under 
this Agreement is impaired for any other reason. To the extent the state where you live permits the charging of such fees and costs, you 
agree to pay all collection expenses actually incurred by us in the collections of amounts you owe under this Agreement (including court 
costs and the fees of any collection agency to which we refer your Account) and, if we refer your Account after your default to an attorney 
who is not our regularly salaried employee, you agree to pay the reasonable fees of such attorney. We will not be obligated to honor any 
attempted use of your Account if default has occurred or we have determined to terminate your Account or limit your Account privileges (as 
discussed in Section 15 below). WISCONSIN RESIDENTS: We will not charge you attorneys’ fees, court costs, or other collection costs 
incurred as a result of your default. 

15. TERMINATION: Subject to any restrictions of applicable law, we may terminate your privileges under this Agreement or limit your 
right to make Purchases, obtain Cash Advances or initiate Balance Transfers at any time without notice or liability. If we ask, you must 
destroy your Cards and any unused Credit Devices. You agree that you will not try to make a Purchase, obtain a Cash Advance or initiate a 
Balance Transfer after you have been notified that your privilege to use your Account has been terminated. You may terminate this 
Agreement at any time. If you do, you must destroy all Cards and Credit Devices previously issued on the Account. If you call us, we may 
require that you confirm your intent to terminate in writing. Termination of your Account (by you or us) will not affect your existing obligations 
under this Agreement or your liability for all amounts owed under the terms of this Agreement. 

16. NOTICES: We will send Monthly Statements and any other notices to you at the address shown in our files. If this is a joint Account, 
we can send Monthly Statements and notices to either of you, unless otherwise required by applicable law. You promise to inform us 
promptly in writing of any change in your address. We may, at our discretion, accept address corrections from the United States Postal 
Service. 

17. INTERNATIONAL TRANSACTIONS - FEE AND FOREIGN CURRENCY CONVERSION RATE: 
You may use your Card and your Account for Purchases and Cash Advances that qualify as “International Transactions” under this 
Agreement. For purposes of this Agreement, “International Transactions” include (a) Purchases and Cash Advances made in currencies 
other than U.S. Dollars from participating Visa merchants and (b) Purchases and Cash Advances made in U.S Dollars from participating 
Visa merchants located outside the U.S. For purposes of this Agreement, Purchases and Cash Advances made in U.S. Dollars from 
participating Visa merchants located in a U.S. territory, U.S. military base, U.S. embassy, or U.S. consulate are not deemed to be 
International Transactions.  

Each time you use your Card or Account to make an International Transaction, you agree to pay the International Transaction Fee stated in 
your Summary of Terms, whether the transaction is originally made in U.S. Dollars or converted to U.S. Dollars from a foreign currency.  

For International Transactions converted to U.S. Dollars from a foreign currency, you agree to pay the converted amount plus the 
International Transaction Fee stated in your Summary of Terms. Conversion to U.S. Dollars may occur on a date other than the date of the 
transaction; therefore, the currency conversion rate may be different from the rate in effect at the time of the transaction. Visa®, and not us, 
determines the currency conversion rate that is used.  

Transactions made in currencies other than U.S. Dollars will be converted to U.S. Dollars under the regulations established by Visa Inc. in 
effect at the time the transaction is processed by Visa®. Current Visa® regulations in effect provide that the currency conversion rate will be 
either a rate selected by Visa® from the range of rates available in wholesale currency markets, which rate may vary from the rate Visa itself 
receives, or the government-mandated rate, as applicable, in each instance effective one day before the applicable Central Processing 

 
 
 
 
 
 
 
 
 
 
 
 
Date. 

18. SKIP/PROMOTIONAL FEATURES: From time to time, we may let you skip or reduce one or more Minimum Payments Due 
during a year and/or we may temporarily reduce or eliminate interest on all or a portion of the outstanding balances on your Account or offer 
you other special terms. If we do, we will advise you of the scope and duration of the applicable skip or promotional feature. We will end the 
skip or promotional feature and apply your regular rates and terms to the extent permitted by applicable law.  

19. CHANGES TO THIS AGREEMENT: Subject to applicable law, we can change the terms of, add new terms to, or delete 
terms from this Agreement at any time. We will give you notice of the change, addition or deletion as required by applicable law. 
As permitted by applicable law, any change, addition, or deletion to this Agreement will become effective at the time stated in our notice. 
Unless we state otherwise, the change, addition, or deletion will apply to all outstanding balances on your Account as well as to new 
transactions to the extent permitted by applicable law.  

20. CREDIT REPORTING; INACCURATE INFORMATION: You are hereby notified that a negative credit report reflecting on your 
credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations. If you believe that we have 
information about you that is inaccurate or that we have reported or may report to a credit reporting agency information about you that is 
inaccurate, please notify us of the specific information that you believe is inaccurate by writing to us at BMW Bank of North America, P.O. 
Box 9210, Old Bethpage, NY 11804. 

21. TELEPHONE MONITORING AND RECORDING: In the regular course of our business we may monitor and record phone 
conversations made or received by us. You agree that we will have such right with respect to all phone conversations between you and us, 
whether initiated by you or us. Subject to any restrictions of applicable law, you agree that we may contact you for any reason regarding your 
Account, including collection of payments, using (i) any contact information, including, but not limited to, an email address or cell phone 
number you provide at the time of application or in the future and (ii) an automated telephone dialing system and/or artificial or prerecorded 
voice message, even if you are charged for the call under your phone plan, unless you call us at 866-469-6464 to limit this consent. 

22. REFUSAL TO HONOR CARD: We are not responsible for refusals to honor your Card or Credit Devices. And, except as otherwise 
required by applicable law or regulation, we will not be responsible for merchandise or services purchased or leased through use of your 
Account. 

23. IRREGULAR PAYMENTS: We can accept late payments, partial payments, checks and money orders marked “Paid in Full” or 
language having the same effect without losing any of our rights under this Agreement. No payment shall operate as an accord and 
satisfaction without our prior written approval. All written communications concerning disputed amounts, including any check or 
other payment instrument that indicates that the payment constitutes “payment in full” of the amount owed or that is tendered 
with other conditions or limitations or as full satisfaction of a disputed amount, must be mailed or delivered to BMW Bank of 
North America, 2735 E. Parleys Way, Suite 301, Salt Lake City, UT 84109-1666. 

24. LIABILITY FOR UNAUTHORIZED USE OF YOUR CARD OR ACCOUNT: If you notice the loss or theft of your Card or a 
possible unauthorized use of your Card or Account, you should write to us immediately at BMW Card Services, P.O. Box 9210, Old 
Bethpage, NY 11804 or call us (toll free) at 866-4MY-MINI or (collect) at 614 210 8730. You will not be liable for any such unauthorized use 
that occurs after you notify us. You may, however, be liable for such unauthorized use that occurs before you notify us. In any case, your 
liability for such unauthorized use will not exceed $50. 

25. ASSIGNMENT: We may at any time assign your Account, any sums due on your Account, this Agreement or our rights or obligations 
under this Agreement. The person(s) to whom we make any such assignment shall be entitled to all of our rights under this Agreement, to 
the extent assigned. You may not assign your Account or any of your rights or obligations under this Agreement. 

26. NO WAIVER; ENTIRE AGREEMENT: Our failure to exercise any of our rights under this Agreement, our delay in enforcing any of 
our rights, or our waiver of our rights on any occasion shall not constitute a waiver of such rights on any other occasion. This Agreement, 
together with all documents incorporated herein, is the entire agreement between you and us relating to your Account. This Agreement 
cannot be changed except as explained in this Agreement. 

27. GOVERNING LAW: THIS AGREEMENT AND YOUR ACCOUNT, AND ANY CLAIM, DISPUTE OR CONTROVERSY ARISING 
FROM OR RELATING TO THIS AGREEMENT OR YOUR ACCOUNT, WHETHER BASED ON CONTRACT, TORT, FRAUD AND OTHER 
INTENTIONAL TORTS, STATUTE, REGULATION, CONSTITUTION, COMMON LAW AND/OR EQUITY, ARE GOVERNED BY AND 
CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF UTAH (WITHOUT REGARD TO INTERNAL PRINCIPLES OF 
CONFLICTS OF LAW) AND APPLICABLE FEDERAL LAW. THE LEGALITY, ENFORCEABILITY AND INTERPRETATION OF THIS 
AGREEMENT AND THE AMOUNTS CONTRACTED FOR, CHARGED AND RECEIVED UNDER THIS AGREEMENT WILL BE 
GOVERNED BY SUCH LAWS.  
THIS AGREEMENT IS ENTERED INTO BETWEEN YOU AND US IN UTAH. WE MAKE DECISIONS ABOUT GRANTING CREDIT TO 
YOU FROM, EXTEND CREDIT TO YOU UNDER THIS AGREEMENT FROM, AND ACCEPT YOUR PAYMENTS IN, UTAH. 

28. HEADINGS; CAPTIONS: Section and paragraph headings and captions used in this Agreement are for convenience and reference 
purposes only, and do not limit or affect the meaning of the provisions in this Agreement. Unless the context specifically requires otherwise, 
the use of the singular in this Agreement includes the plural (and vice versa). 

 
 
 
 
 
 
 
 
 
 
 
 
 
29. INQUIRIES OR QUESTIONS: You may address any inquiries or questions which you have about your Account to BMW Bank of 
North America, P.O. Box 9210, Old Bethpage, NY 11804, or you may call us at 866-4MY-MINI. If you contact us by telephone instead of 
writing, you may lose certain rights the law gives you to dispute billing errors (see the billing rights notice below). 

MARYLAND RESIDENTS: Finance charges will be imposed on the outstanding balances from month to month in amounts or at rates 
not in excess of those permitted by law. You have the right under Maryland Commercial Law Code Section 12-510 to receive an answer to a 
written inquiry concerning the status of your Account. 

NEW JERSEY RESIDENTS: Because certain provisions of this Agreement are subject to applicable law, they may be void, 
unenforceable or inapplicable in some jurisdictions. None of these provisions, however, is void, unenforceable or inapplicable in New Jersey. 

OHIO RESIDENTS: The Ohio laws against discrimination require that all creditors make credit equally available to all credit worthy 
customers, and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio civil rights 
commission administers compliance with this law. 

WISCONSIN RESIDENTS: No provision of a marital property agreement, a unilateral statement under section 766.59 or a court decree 
under section 786.70 adversely affects the interest of the creditor unless the creditor, prior to the time the credit is granted, is furnished a 
copy of the agreement, statement or decree or has actual knowledge of the adverse provision when the obligation to the creditor is incurred. 

NOTICE TO THE BUYER: 

1. Do not sign this credit agreement before you read it or if it contains any blank space.  

2. You are entitled to a completely filled in copy of the credit agreement. 

RETAIL INSTALMENT CREDIT AGREEMENT 
Your signature (including any digital or electronic signature), address and the date on the application, pre-approved acceptance, Card, sales 
slip or other evidence of indebtedness, or your acceptance of this Agreement through an electronic transmission to us represents your 
signature, address and the date on this Agreement, which are incorporated herein by reference. 

END OF CARDHOLDER AGREEMENT 

______________________________________________________________________________________________________________________ 

YOUR BILLING RIGHTS: Keep This Document For Future Use 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What to Do If You Find a Mistake on Your Statement 

If you think there is an error on your statement, write to us at:  

BMW Bank of North America 
P.O. Box 9210 
Old Bethpage, NY 11804 

In your letter, give us the following information:  

• Account information: Your name and account number.  
• Dollar amount: The dollar amount of the suspected error. 
• Description of problem If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a  
mistake. 

You must contact us:  

• Within 60 days after the error appeared on your statement. 
• At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is 
wrong. 

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and 
you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things:  

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already 

 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
  
 
   
 
 
 
 
 
corrected the error. 

 2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error:  

• We cannot try to collect any amount in question, or report you as delinquent on that amount. 
• The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 
• While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
• We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen:  

• If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. 
• If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. 
We will send you a statement of the amount that you owe and the date payment is due. We may then report you as delinquent if 
you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If 
you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone 
to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question, even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 

If you are dissatisfied with the goods or services that you have purchased with your credit card and you have tried in good faith to correct the 
problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.  

To use this right, all of the following must be true:  

1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase 
price must   have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement 
we mailed to you, or if we own the company that sold you the goods or services.) 

2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that 

accesses your credit card account do not qualify. 

3. You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:  

BMW Bank of North America 
P.O. Box 9210 
Old Bethpage, NY 11804  

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our 
decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.  

M-116538 

10/2015