P.O. BOX 1366, 3700 Skyline Drive 
Nederland, Texas 77627 
(800) 825-8829 (409) 962-8793 
www.5pointcu.org 

           STANDARD MASTERCARD AND PLATINUM MASTERCARD      
             RATES CREDIT CARD ACCOUNT OPENING DISCLOSURE 

Interest Rates and Interest Charges  

 Standard MasterCard   

 Platinum MasterCard    

ANNUAL PERCENTAGE RATE (APR) 
for Purchases 

ANNUAL PERCENTAGE RATE (APR) 
for Cash Advances  

ANNUAL PERCENTAGE RATE (APR) 
for Balance Transfers 

How to Avoid Paying Interest 

Minimum Interest Charge 

For Credit Card Tips from 
the Consumer Financial Protection Bureau 

Fees 
Annual Fee 

Transaction Fees 

Foreign Transactions 

Penalty Fees 

Late Payment 
Returned Payment 

                           % Introductory APR for a period of six (6) billing cycles. 
When  the  discounted  period  expires,  the  APR  on  existing  balances  will  increase  to  the  new  non- 
discount rate on the first day of the billing cycle. 
After that, your APR will be ____________%. This APR will vary with the market based on the Prime 
Rate. 
                                   % 

                             % Introductory APR for a period of six (6) billing cycles. 
When  the  discounted  period  expires,  the  APR  on  existing  balances  will  increase  to  the  new  non- 
discount rate on the first day of the billing cycle. 
After that, your APR will be ____________%. This APR will vary with the market based on the Prime 
Rate. 
Your due date is at least 25 days after the close of each billing cycle. We will not charge you any interest 
on purchases or balance transfers if you pay your entire balance by the due date each month. We will 
begin charging interest on cash advances on the transaction date.  
If you are charged interest, the charge will be no less than $               . The minimum interest charge will 
be charged on any dollar amount. 
To learn more about factors to consider when applying for or using a credit card, visit the 
website of the Consumer Financial Protection Bureau at: 
http://www.consumerfinance.gov/learnmore 

None 

            % of each transaction in U.S. Dollars completed outside the U.S. 
            % of each transaction in U.S. Dollars completed in foreign currency 

Up to $20.00 
Up to $25.00 

$20.00 or the amount of the required minimum payment, whichever is less, if you are ten (10) or more days late in making a payment. 
$25.00 or the amount of the required minimum payment, whichever is less. 
$  4.00 
$27.50 Input Today, FedEx Tomorrow. Request received before 2:00 p.m. on a business day 
$55.00 Input Today, FedEx Today. Request received before 10:30 a.m. on a business day 

How We Will Calculate Your Balance: We use a method called “Average Daily Balance (including new purchases)”. See your account agreement for more details. 
Loss of Introductory APR We may end your introductory APR if you make a late payment. With the loss of your Introductory APR, your APR for Standard MasterCard will be a variable rate of 
7.90% to 17.90% and your APR for Platinum MasterCard will be a variable rate of 7.90% - 17.90%. 
Other Disclosures 
Late Payment Fee                  
Returned Payment Fee          
Document Copy Fee              
Expedited Fee                        
Expedited Fee                        
Collection Costs. You agree to pay all costs of collecting the amount you owe under this Agreement, including court costs and reasonable attorney’s fees. 
Periodic Rates. 
The Purchase APR is               %, which is a daily periodic rate of                 %. 
The Introductory Purchase APR is                %, which is a daily periodic rate of                   %. 
The Cash Advance APR is                %, which has a daily periodic rate of                  %. 
The Balance APR is                 %, which is a daily periodic rate of                  %. 
The Introductory Balance Transfer APR is                  %, which is  a daily periodic rate of                 %. 
Variable Rate: 
The ANNUAL PERCENTAGE RATE is subject to change on the first day of the billing cycle monthly to reflect any change in the Index and will be determined by the Prime Rate on  the last 
business day of each month of each year as published in The Wall Street Journal “Money Rates” table to which we add a margin. The ANNUAL PERCENTAGE RATE will never be greater than          
18%. Any increase in the ANNUAL PERCENTAGE RATE will take the form of additional payments shown as Total Minimum Payments on the statement. If the Index is no longer available, the 
Credit Union will choose a new index which is based upon comparable information. 
Margin 
Purchases will be charged a ________________% above the Index 
Balance transfers will be charged at ________________% above the Index. 

Copyright 2011 ConmarSystems, Peachtree City, GA  30269 – EFORM T50020-1 

            Page 1 of 1 

 
 
 
 
 
 
 
 
 
 
 
 
P.O. BOX 1366 3700 Skyline Drive 
Nederland, Texas 77627 
(800) 825-8829 (409) 962-8793 
www.5pointcu.org 

            STANDARD MASTERCARD AND PLATINUM MASTERCARD  
RATES CREDIT CARD AGREEMENT AND DISCLOSURE 

CREDIT CARD AGREEMENT AND DISCLOSURE 

This Agreement establishes the terms and conditions of your credit card agreement with the Credit Union.  In 
this  agreement,  the  words  “you”  and  “your”  mean  any  person  who  signs  this  agreement  or  who  uses  any 
card  or  other  access  device  that  may  be  issued  in  connection  with  this  Agreement  "Card"  means  the 
Standard MasterCard and/or Platinum MasterCard  credit card and any duplicates and renewals the Credit 
Union issues. "Account" means your Standard MasterCard and/or Platinum MasterCard credit card account 
with the Credit Union. "Credit Union," "we," "us," and "our" mean the Credit Union. You must be a member of 
the Credit Union to apply for a credit card. 
USING THE ACCOUNT:  If you are approved for an account, the Credit Union will establish a line of credit 
for you. By using the card for the first time, or authorizing another person to use your account, you agree to 
and accept all of the terms and conditions in this agreement. You agree that your credit limit is the maximum 
amount (purchases, cash advances, balance transfers, plus “other charges”) which you will have outstanding 
on your account at any time. Unless disclosed otherwise, the Credit Union will not allow advances over the 
credit limit. If the Credit Union has a program whereby it allows payment of advances that exceed your credit 
limit, the Credit Union will provide you with notice, either orally, in writing, or electronically (notwithstanding 
the requirements of the  paragraph entitled  “Statements and Notices”)  explaining your  right to opt in to  the 
Credit Union’s program whereby it will honor advance requests over the credit limit. In the event you opt in to 
such a program, you agree to the terms of such a program. You may request an increase in your credit limit 
only  by a method  acceptable to the Credit Union. The  Credit  Union may increase  or  decrease your  credit 
limit, refuse to make an advance and/or terminate your account at any time for any reason not prohibited by 
law.  If  you  are  permitted  to  obtain  cash  advances  on  your  account,  we  may,  from  time  to  time,  issue 
convenience checks to you that may be drawn on your  account. Convenience checks may not be used to 
make a payment on your account balance. If you use a convenience check, it will be posted to your account 
as a cash advance. We reserve the  right to refuse to pay a convenience check drawn on your account for 
any reason and such refusal shall not constitute wrongful dishonor. 
You may request that we stop the payment of a convenience check drawn on your  account. You agree to 
pay any fee imposed to stop a payment on a convenience check issued on your account. You may make a 
stop  payment  request  orally,  if  permitted,  or  in  writing.  Your  request  must  be  made  with  sufficient  time  in 
advance  of  the  presentment  of  the  check  for  payment  to  give  us  a  reasonable  opportunity  to  act  on  your 
request. In addition, your request must accurately describe the check including the exact account number, 
the payee, any check number that may be applicable, and the exact amount of the check. If permitted, you 
may make a stop payment request orally but such a request will expire after 14 days unless you confirm your 
request in writing within that time. Written stop payment orders are effective only for six (6) months and may 
be renewed for additional six month periods by requesting in writing that the stop payment order be renewed. 
We  are  not  required  to  notify  you  when  a  stop  payment  order  expires.  If  we  re-credit  your  account  after 
paying a check or draft over a valid and timely stop payment order, you agree to sign a statement describing 
the dispute with the payee, to assign to us all of your rights against the payee or other holders of the check or 
draft and to assist us in any legal action. You agree to indemnify and hold us harmless from all costs and 
expenses, including attorney’s fees, damages, or claims, related to our honoring your stop payment request 
or  in  failing to stop payment of an item  as  a result  of incorrect information  provided  to  us  or the  giving of 
inadequate time to act upon a stop payment request. 
RESPONSIBILITY:  You  promise  to pay  any  and  all charges incurred  by you  or  by any person  whom you 
authorize to use the Credit Card issued to you, and any fees or charges incurred in the recovery of a credit 
card, retrieval of transaction data, or collection of this account in accordance with the terms and conditions 
issued by MasterCard International, Inc. in accordance with the policies established by the Credit Union. 
Your  obligation  to  pay  the  amount  owed  on  your  account  continues  until  paid  in  full  even  though  an 
agreement,  divorce  decree  or  other  court  judgment  to  which  the  Credit  Union  is  not  a  party  may  direct 
someone else to pay the account balance. 
JOINT  ACCOUNT:  If  more  than  one  person  applies  for  the  card  each  is  individually  responsible  for  all 
amounts owed on the account and is jointly and severally responsible for all amounts owed. This means the 
Credit  Union  can  enforce  the  Agreement  against  any  of  you  individually  or  all  of  you  together.  Each  may 
obtain credit advances without the knowledge of the other and both are obligated to repay all advances made 
to the account. You agree to notify the Credit Union of any address change. 
USING  THE  CARD:  You  may  use  the  card  issued  to  you  to  make  purchases  from  anyone  who  accepts 
MasterCard Credit  Cards. You  may also  obtain cash advances  from the  Credit Union, from  other  financial 
institutions participating in the MasterCard program and from automated teller machines (ATM's) that provide 
access  to  the  MasterCard  system.  Your  MasterCard  Personal  Identification  Number  (PIN)  is  needed  to 
obtain cash advance from an ATM (not all ATMs accept MasterCard Cards). You agree not to use the card 
for any illegal transactions such as advances for gambling or wagering where these practices are in violation 
of the law. Even if you use your card for an illegal transaction, you will be responsible for all amounts and 
charges incurred in connection with the transaction. 
PERSONAL IDENTIFICATION NUMBER (PIN): We will furnish you with a Personal Identification Number (PIN). 
You agree to keep the PIN secret. You also agree you won't write the PIN on the Card or anything you keep with 
the  card.  Your  use  of  the  PIN  and  Card  in  making  a  purchase  or  obtaining  a  cash  advance  constitutes  your 
agreement to be responsible for all amounts and charges incurred in connection with such transactions. 
FINANCE CHARGES. For purchase, cash advance, and balance transfer transactions on your Account, the 
balances subject to a finance charge are identified on your monthly statement as “Average Daily Balance” 
(including new purchases, new cash advances and new balance transfers). The “Average Daily Balance” is 
determined as follows. Each day we take the balance at the beginning of the day, add any new purchases, 
cash  advances,  balance  transfers,  insurance  premiums,  and  debit  adjustments  or  other  charges,  and 
subtract  any  payments,  credits,  unpaid  finance  charges,  late  charges,  over-the-credit  limit  fees,  and  cash 
advance  fees  that  are  processed  that  day.  This  gives  us  the  “Daily  Balance.”  To  get  the  “Average  Daily 
Balance” for the billing cycle, we add up all the Daily Balances for each calendar day of the billing cycle, and 
divide  the  total  by  the  number  of  days  in  the  billing  cycle.  Purchase  transactions  posted  to  your  Account 
during the billing cycle period are included in the total only if the “New Balance” on your previously assessed 
bill was not paid in full by the end of the grace period, as explained below. 
A finance charge will be imposed on Credit Purchases only if you elect not to pay the entire New Balance 
shown  on  your  monthly  statement  for  the  previous  billing  cycle  within  25  days  from  the  date  of  that 
statement. If you elect not to pay the entire New Balance shown on your previous monthly statement within 
that 25 day period, a Finance Charge will be imposed on the unpaid average daily balance of such Credit 
Purchases  from  the  date  of  posting  to  your  Account  during  the  current  billing  cycle,  and  will  continue  to 
accrue until the date of the billing cycle preceding the date on which the entire New Balance is paid in full or 
until the date of payment if more than 25 days from the closing date. 
VARIABLE RATE. Your Account is subject to a Variable Rate which is based on the highest Prime Rate as 
published in the Money Rates Section of the Wall Street Journal in effect on the last day of each calendar 
quarter (“Index”) plus our Margin. The Index plus the Margin equals the Interest Rate. Changes in the Index 
will cause changes in the Interest Rate on the first day of the next billing cycle following the change (“Change 
Date”). Increases or decreases in the Interest Rate will result in like increases or decreases in the Finance 

Copyright 2011 ConmarSystems, Peachtree City, GA  30269 – EFORM T50019-2 

Charge and will affect the amount of your regularly scheduled payments that you will be required to make. An 
increase in the Index will result in an increase in your regularly scheduled payment amount. 

There is no limit on the amount by which the annual percentage rate can change on any Change Date other 
than the maximum Annual Percentage Rate. The maximum ANNUAL PERCENTAGE RATE that can apply 
is 18.00%. 

At the time of this agreement, your Account is subject to the following terms: 
PURCHASES:  For  6  billing  cycles  your  Account  is  subject  to  an  Introductory  Monthly  Periodic  Rate  of 
0.325% (corresponding to an Introductory ANNUAL PERCENTAGE RATE of 3.90%. After the expiration of 
the  Introductory  Rate,  your  Interest  Rate  for  Purchases  will  be  calculated  according  to  the  Variable  Rate 
provisions  described  herein,  using  a  Margin  of  _____________%.  If  your  Account  was  not  subject  to  an 
Introductory  Rate,  Purchase  Transactions  would  have  been  subject  to  the  following  terms:  Index 
_____________%;  Margin  _____________%;  Monthly  Periodic  Rate  _____________%;  ANNUAL 
PERCENTAGE RATE _____________%. 

CASH ADVANCES: The daily periodic rate for Cash Advances is 0.0490%, corresponding to the ANNUAL 
PERCENTAGE RATE OF 17.90%. 

BALANCE  TRANSFERS:  For  6  billing  cycles  your  Account  is  subject  to  an  Introductory  Monthly  Periodic 
Rate  of  0.325%  (corresponding  to  an  Introductory  ANNUAL  PERCENTAGE  RATE  of  3.90%).  After  the 
expiration of the Introductory Rate, your Interest Rate for Balance Transfers will be calculated according to 
the Variable Rate provisions described herein, using a Margin of _____________%. If your Account was not 
subject to an Introductory Rate,  Balance Transfers would have been subject to the following terms:   Index 
_____________%;  Margin  _____________%;  Monthly  Periodic  Rate  _____________%;  ANNUAL 
PERCENTAGE RATE _____________%. 

OTHER CHARGES: The following other charges (fees) will be added to your Account, as applicable:  

a)  Returned  Payment  Fee:   You  will  be  charged  up  to  $25.00  for  any  check  payment  returned  for  any 

reason; 

b)  Document  Copy  Fee:  You  will  be  charged  $4.00  for  each  copy  of  a  sales  draft  or  statement  that  you 
request (except when the request is made in connection  with a billing error made by the credit union); 
c)  Expedited  Fee: You will be charged $27.50 for input today, FedEX tomorrow if you request is received 

before 2:00 p.m. on a business day. 

d)  Expedited  Fee: You will be charged $55.00 for input today, FedEX tomorrow if you request is received  

     before 10:30 a.m. on a business day. 

LATE CHARGE:  If your payment is 10 or more days late you will be charged  $20.00 or the amount of the 
required minimum payment, whichever is less. 

MONTHLY PAYMENTS: Each payment you make on the account will restore your credit limit by the amount 
of  the  payment  that  is  applied  to  the  outstanding  principal  of  the  purchases,  cash  advance  and  balance 
transfer features of your account. At any time, if your total new balance exceeds your credit limit, you must 
immediately pay the amount that exceeds your credit limit. 

A PAYMENT IS REQUIRED EACH MONTH:  You must pay at least the minimum payment  shown on your 
statement  by  the  date  specified  on  your  monthly  statement.  You  can  repay  any  outstanding  balance  prior  to 
maturity in whole or in part at your option without penalty. Your monthly payment must be made directly to the 
address shown on your statement. If  available, you may have your minimum payment  automatically deducted 
from your checking or savings account. 

The minimum periodic payment required for your Standard MasterCard and/or Platinum MasterCard Account 
will be _____________% of your total new balance or $_____________, whichever is greater, unless your 
outstanding  balance  is  less  than  $_____________,  in  which  case  your  minimum  payment  will  be  your 
outstanding  balance.  Any portion of minimum payments shown on prior  statements  which remain  unpaid, 
any amounts by which you exceed your credit limit, and any other applicable charges will also be added to 
your required minimum monthly payment. 
Subject  to  applicable  law,  payments  will  be  applied  in  the  following  order  or  in  any  manner  the  credit  union 
chooses. First to any previously billed and unpaid Finance Charges on purchases, cash advances and balance 
transfers, then to any billed fees, then to the principal balance of purchases in the order they were posted to your 
account and then to the principal balance of cash advances. However, in every case, in the event you make a 
payment in excess of the required minimum periodic payment, the Credit Union will allocate the excess amount 
first to the balance with the highest annual percentage rate and any remaining portion to the other balances in 
descending order  based  on  applicable  annual  percentage rate.  If two  or more  purchases were  posted  on the 
same day, your payment will be applied to the lowest amount first. You understand that any payment that delays 
the repayment of Your unpaid balance will increase Your Finance Charge and any payment that accelerates the 
reduction of Your unpaid balance will decrease Your Finance Charges.  
CREDIT BALANCES: If there is a credit balance due you, you may request in  writing  a full refund of this 
credit balance at our address shown in this Agreement. 
SECURITY: You grant us a security interest under the Uniform Commercial Code and under any common law 
rights the Credit Union may have in any goods you purchase. If you give the Credit Union a specific pledge of 
shares by signing  a separate pledge of shares, your pledged shares will secure your account. You may not 
withdraw amounts that have been specifically pledged to secure your account until the Credit Union agrees to 
release all or part of the pledged amount. 

CONSENSUAL SECURITY INTEREST. To secure repayment of amounts you owe on your Account, 
you  give  the  Credit  Union  a  consensual  security  interest  in  all  other  shares  you  have  in  any 
individual or joint accounts you have with the Credit Union, now and in the future (other than those 
accounts that would have an adverse tax consequence if pledged as collateral). These other shares 
may be withdrawn unless you are in default under this agreement. You authorize the Credit Union to 
apply  the  balance  in  your  individual  or  joint  share  accounts  to  pay  any  amounts  due  on  your 
Account if you should default. 

CROSS-COLLATERAL:  If  you  have  other  loans  with  us,  or  take  out  other  loans  with  us  in  the  future, 
collateral securing those loans (other than household goods or any dwelling) will also secure your obligations 
under  this  Agreement  if  those  other  agreements  indicate  that  they  may  secure  other  obligations  you  may 
have with us. 

            Page 1 of 2 

 
 
 
 
 
 
 
DEFAULT: You will be in default: (1) if you fail to make any minimum payment or other required payment 
by the date that it is due, (2) if you break any promise you make under this Agreement, (3) if you die, file 
for bankruptcy or become insolvent, that is, unable to pay your obligations when they become due, (4) if 
any attachment or garnishment proceedings are initiated against you or your property, (5) if you default on 
any other indebtedness to the Credit Union, (6) if you make any false or misleading statement in any credit 
application  or  credit  update,  (7)  if  something  happens  that  the  Credit  Union  believes  may  substantially 
reduce your ability to repay what you owe. 
When  you  are in  default, the  Credit  Union  has the right to  demand immediate  payment  of  your full 
account balance without notice. If immediate payment is demanded, you will continue to pay Finance 
Charges,  at  the  periodic  rate  charged  before  default,  until  what  you  owe  has  been  paid,  and  any 
shares that were given as security will be applied towards what you owe. 
If collections efforts are required by the Credit Union, you agree to pay all costs and expenses incurred in the 
collection of any sum due, and in addition, if the holder hereof, after default, shall place this Agreement in the 
hands of an attorney or collection agency, for collection, to pay reasonable attorneys’ fees, interest and fees 
due on this Agreement at the time of the employment of such attorney or collection agency. 
CREDIT INFORMATION: You understand that the Credit Union will review your accounts periodically, and you 
hereby  give  your  permission  to  and  authorize  the  Credit  Union  to  investigate  and  reassess  your 
creditworthiness. You authorize the Credit Union to obtain information concerning your credit history from all 
available sources now and in the future. You authorize the Credit Union to disclose information regarding your 
account to credit bureaus and creditors who inquire about your credit standing. 
LIABILITY FOR UNAUTHORIZED USE/LOSS OR THEFT: If you notice the loss or theft of your credit card or a 
possible  unauthorized  use  of your card,  you  should  write to  us immediately  at  P.O.  Box  1366,  3700  Skyline 
Drive,  Nederland,  Texas  77627,  or  call  us  at  409-962-8793  or  800-825-8829  twenty-four  (24)  hours  a  day, 
seven (7) days a week. You will not be liable for any unauthorized use that occurs after you notify us.  You may, 
however, be liable for unauthorized use that occurs before your notice to us.  In any case, your liability will not 
exceed $50.00. 
MERCHANT  DISPUTES:  The  Credit  Union  is  not  responsible  for  the  refusal  of  any  merchant  or  financial 
institution to honor the card. Please refer to the section titled “Your Billing Rights” for more information 
RETURNS AND ADJUSTMENTS: Merchants and others who honor your card may give credit for returns or 
adjustments,  and  they  will  do  so  by  sending  the  Credit  Union  a  credit  slip  which  will  be  posted  to  your 
account.  If your credits and  payments exceed  what you owe the Credit Union,  the  amount  will be applied 
against  future  purchases  and  cash  advances.  If  the  credit  balance  amount  is  $1.00  or  more,  it  will  be 
refunded upon your written request or automatically after six (6) months. 
CHANGING OR TERMINATING YOUR ACCOUNT: You agree that the Credit Union may change the terms of 
this Agreement from time to time after giving you any advance notice required by law at your last known address. 
To the extent the law permits, and indicated in the notice to you, the change will apply to your existing account 
balance as well as to future transactions. Your use of the card after receiving notice or a change will also indicate 
your agreement to the change. 
You may request an increase in your credit limit either by written application or by phone. The Credit Union has 
the right to reduce or terminate your credit limit at any time. You understand and acknowledge that such action 
shall not affect your obligation to  pay any outstanding balance PLUS  any finance  and  other charges you owe 
under this Agreement. Accounts that have been inactive for one (1) year may be subject to termination at the 
renewal  date.  The  card(s)  you  receive  remain  the  property  of  the  Credit  Union  and  you  must  recover  and 
surrender to the Credit Union ALL cards upon request or upon termination of this Agreement whether by you or 
the Credit Union. 
FOREIGN TRANSACTIONS: Purchases and cash advances made in foreign currencies will be debited from 
your account in U.S. dollars. The currency conversion rate used to determine the transaction amount in US 
dollars  is  either  a  rate  selected  by  MasterCard  from  the  range  of  rates  available  in  wholesale  currency 
markets  for  the  applicable  central  processing  date,  which  rate  may  vary  from  the  rate  MasterCard  itself 
receives,  or  the  government-mandated  rate  in  effect  for  the  applicable  central  processing  date,  plus  1 
percent  of  the  transaction  amount,  which  may  be  billed  separately  on  your  account  or  included  in  the 
transaction amount. This 1% adjustment is made for all international transactions regardless of whether there 
is  a  currency  conversion  associated  with  the  transaction.  The  conversion  rate  in  effect  on  the  processing 
date may differ from the rate in effect on the transaction date or posting date. 
EFFECT  OF  AGREEMENT/WAIVER:  This  Agreement  is  the  contract  which  applies  to  all  transactions  on 
your  account  even though the sales, cash advances, credit or  other  slips you sign  or  receive may contain 
different  terms. The  Credit  Union can  delay enforcing  any  of its rights  any number  of times  without losing 
them. Each provision of this agreement must be considered as part of the total agreement and cannot in any 
way be severed from it. However, you also agree that should any part of this agreement be found invalid, it 
will in no way affect the remainder of the agreement. 
STATEMENT AND NOTICES: You will receive a statement each month showing transactions on your account. 
You are responsible for your minimum monthly payment even in the event your statement is late or returned to 
the Credit Union. Statements and notices will be mailed to you at the most recent address you have given the 
Credit Union. Notice to any one of you will be considered notice to all. 
GOVERNING LAW: Except to the extent that Federal Law is applicable, the laws of the state in which this 
document  is  written  shall  govern  the  validity,  construction  and  enforcement  of  this  Agreement  and  all 
matters arising out of the issuance and use of the Card. 

Your Billing Rights: Keep This Document For Future Use 
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 
If you think there is an error on your statement, write to us at: 

FivePoint Federal Credit Union 
P O Box 1366 3700 Skyline Drive 
Nederland, Texas 77627 

You may also contact us on the Web: www.5pointcu.org 
In your letter, give us the following information: 

  Account information: Your name and account number. 
  Dollar amount: The dollar amount of the suspected error. 
  Description of problem: If you think there is an error on your bill, describe what you believe is wrong 

and why you believe it is a mistake. 

You must contact us: 

  Within 60 days after the error appeared on your statement. 
  At least 3 business days before an automated payment is scheduled, if you want to stop payment on 

the amount you think is wrong. 

You must notify us of any potential errors in writing [or electronically]. You may call us, but if you do we are 
not required to investigate any potential errors and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell 

you if we have already corrected the error. 

2. Within 90 days of receiving your letter, we must either correct the error or explain why we believe the 

bill was correct. 

While we investigate whether or not there has been an error: 

  We cannot try to collect the amount in question, or report you as delinquent on that amount. 
  The charge in question may remain on your statement, and we may continue to charge you interest 

  While you do not have to pay the amount in question, you are responsible for the remainder of your 

on that amount. 

balance. 

  We can apply any unpaid amount against your credit limit. 
After we finish our investigation, one of two things will happen: 

  If we made a mistake: You will not have to pay the amount in question or any interest or other fees 

related to that amount. 

  If  we do  not  believe there  was a mistake: You will have to  pay the amount in  question,  along  with 
applicable  interest  and  fees.  We  will  send  you  a  statement  of  the  amount  you  owe  and  the  date 
payment is due. We may then report you as  delinquent if you do not  pay the  amount we think you 
owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us 
that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you 
are questioning your bill. 
We  must  tell  you  the  name  of  anyone  to  whom  we  reported  you  as  delinquent,  and  we  must  let  those 
organizations know when the matter has been settled between us. 
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question 
even if your bill is correct. 
Your Rights if You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have 
tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining 
amount due on the purchase. 
To use this right, all of the following must be true: 

1. The purchase must have been made in your home state or  within 100 miles of your current mailing 
address, and the  purchase price must  have been more than $50. (Note:  Neither of these are necessary if 
your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the 
goods or services.) 

2. You must have used your credit card for the purchase. Purchases made with cash advances from an 

ATM or with a check that accesses your credit card account do not qualify. 

3. You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you  are still dissatisfied with  the purchase, contact us  in writing [or 
electronically] at: 

FivePoint Federal Credit Union 
P O Box 1366 3700 Skyline Drive 
Nederland, Texas 77627 
www.5pointcu.org 

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our 
investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, 
we may report you as delinquent. 

Copyright 2011 ConmarSystems, Peachtree City, GA  30269 – EFORM T50019-2 

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