Pricing Addendum to Credit Card Agreement 

Interest Rates and 
Charges 
Annual Percentage Rate 
(“APR”) for Purchases 

18.00% 

Penalty APR and  
When it Applies 

Paying Interest 

Minimum Interest 
Charge 
Fees 
Annual Fee 
Penalty Fees 

22.00%.  This APR may be applied to your account if you make a late payment.   

How long will the Penalty APR apply?  If your APRs are increased for the above 
reason, the Penalty APR will apply until you make six (6) consecutive payments of at 
least the minimum payment due.
Your due date is at least 21 days after the close of each billing cycle.  We will not charge 
you interest on Purchases if you pay your entire balance by the due date each month.  
If you are charged interest, the charge will be no less than $0.50. 

None. 

•  Late Payment 

Up to $35 

•  Returned Payment 

Up to $35 

•  Over the Credit 

None 

Limit 

The APRs shown in the above table are fixed rates and will not change after an account is opened. Special 
promotional APRs may be available, which apply for differing promotional periods such as 6 months or 1 year. 
Supplemental disclosures showing promotional APRs, the length of the promotional period, and the APRs that will 
apply at the end of the promotional period would be provided to you if you are approved for any special pricing on 
promotional offers.  

Loss of Promotional APRs: We may end any promotional APRs that you have been offered on Promotional 
Purchases or Special Promotional Items and apply the Penalty APR if you make a late payment.  

How We Will Calculate Your Balance: We use a method called the “average daily balance (including new 
advances)”. For Cash Advances, we figure the interest charge on your account by applying the periodic rate to the 
“average daily balance” of your account. To get the “average daily balance” we take the beginning balance of your 
account each day, add any new advances, and subtract any payments or credits. This gives us the daily balance. 
Then we add up all the daily balances for the billing cycle and divide the total by the number of days in the billing 
cycle. This gives us the “average daily balance”.  

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Cardholder Agreement 

1. Your Agreement to these Terms and Conditions; Definitions. The terms and conditions in this Agreement govern 
your Card and all credit extended to you under this Agreement. The “Agreement” means this Cardholder 
Agreement, the disclosures (“Account Opening Disclosures”) included on the Card carrier to which your new Card 
is attached, and any supplemental disclosures that we may send you regarding special features of your Account. 
The “Agreement” also includes amendments that become effective as required by law. When you apply for a Card 
or when you accept a Card by signing it, using it or consenting to its use by another, you agree to the terms and 
conditions contained in this Agreement. 

In this Agreement, “we”, “us” and “our” refer to UMB Bank, n.a. “You” and “your” refer, jointly and severally, to each 
individual who applies for or accepts a Card issued in connection with an Account we own, or if the application 
submitted to open the Account is a commercial application, the terms “you” and “your” refer to the company 
identified on the application. “Account” means your account with us. “Card” or “Cards” refer to the card(s) 
containing the name, logo or other identifying marks of a merchant or other company with whom we have entered 
into an agreement to sponsor the Card program, and the Account number issued in connection with your Account. 
“Advance” means any credit we extend to you through your Account, as more fully described in Section 4 below. 
The terms “Credit Limit” and “Unused Credit Limit” are defined in Section 3 below. 

2. Use of Your Card. You should sign your Card before you use it. The Card is our property, and you must give it 
back to us upon our request. You agree to use the Card only for legitimate purposes and not for any illegal 
transaction. 

3. Credit Limit. Your Card has a “Credit Limit” established by us. The Credit Limit is the total amount of credit we 
have agreed to provide you through your Account. Your initial Credit Limit is shown in the Account Opening 
Disclosures. At any given time, your “Unused Credit Limit” equals your Credit Limit minus the unpaid balance of 
your Account and minus all Advances made through your Account but not yet posted to it. Your Credit Limit and the 
total amount of your Unused Credit Limit will be shown on your Monthly Statement. If your Account is in the name 
of two or more persons, each of you is jointly and individually liable for the repayment of all credit extended under 
your Account, and each of you is authorized to request a change in your Credit Limit. We reserve the right at any 
time to increase or decrease your Credit Limit, subject to our providing you with notice of the change as may be 
required by law. We may cancel your Card and related privileges at any time. 

You agree not to use or permit use of your Card for any Advance that (a) is in excess of your Unused Credit Limit at 
the time the Advance is made, or (b) would cause the balance of your Account to exceed your Credit Limit. You 
further agree that we are under no obligation to authorize or permit any such Advance. We are not required to 
honor your Card or authorize any Advance if your Account is in default or if your credit privileges have been 
suspended or terminated. We may elect to authorize or make an Advance under circumstances (including 
those described above) where we are not obligated to do so, and by doing so we will not be deemed to have given 
up any of our rights or to have agreed to make any additional Advances under any of those circumstances in the 
future. We may deny Card transactions if we have reasonable grounds to believe that the transaction may be 
fraudulent or unauthorized. 

4. Advances; Promise to Pay. Subject to the other terms of this Agreement, we agree to make Advances made 
through the use of your Card or your Account which, at the time the Advance is to be made, are not in excess of 
your Unused Credit Limit to pay for the purchase of goods and services from any merchant whose name appears 
on the Card issued in connection with the Account, and for the purchase of credit insurance on your Account when 
you authorize it, and to pay the return payment charges (see Section 14 below) and documentation and other 
charges (see Section 16) you incur under this Agreement.  

You agree to repay all Advances and all credit extended by us on your Account, whether through the use of your 
Card or Account by you or by anyone authorized by you or for which you are otherwise legally responsible. You 
agree to repay, in accordance with the terms of this Agreement, all Advances, Finance Charges and other charges 
as provided in this Agreement. 

5. Monthly Statements. We will send you a monthly statement (“Monthly Statement”) that shows you all Advances, 
Finance Charges, payments, credits and other transactions on your Account during your most recent “Billing 
Period.” A Billing Period covers the approximately thirty (30) day period that begins on the day following the 
“Statement Closing Date” (as stated on your Previous Monthly Statement) and ends on the Statement Closing Date 
reflected on your Current Monthly Statement. Each Monthly Statement will show the total amount (“New Balance”) 
you owe us at the end of the Billing Period as a result of Advances, Finance Charges, other charges and payments 
and credits on your Account. Your Monthly Statement will also show a “Minimum Payment” that is calculated in 
accordance with Section 11 of this Agreement. The Minimum Payment will never exceed the New Balance. You 
agree to pay us, on or before the “Payment Due Date” shown on each Monthly Statement, the New Balance or, at 
your option, at least the Minimum Payment shown. The Payment Due Date will be no less than 21 days after we 
have sent you your Current Monthly Statement. Any payment amount in excess of the Minimum Payment will not 
be applied in satisfaction of future Minimum Payments. 

For purposes of this Agreement, the “Current Monthly Statement” refers, at any given time, to the most recent 
Monthly Statement we have sent to you and the “Current Billing Period” refers to the Billing Period covered by the 
Current Monthly Statement. The “Previous Monthly Statement” refers to the Monthly Statement immediately 
preceding the Current Monthly Statement, and the “Next Monthly Statement” refers to the Monthly Statement 
immediately following the Current Monthly Statement. 

6. Posting of Advances. Each Advance for the purchase of goods or services (other than for the purchase of credit 
insurance) will be posted to your Account as of the date the Purchase was made. Each advance for the purchase of 
credit insurance will be posted to your Account on the last day of the applicable Billing Period. Advances for return 

  
 
 
 
 
 
 
 
 
 
 
 
 
payment charges are posted to your Account as of the date the payment is returned. Advances for documentation 
and other charges (see Section 16) are made as of the date of the transaction. If, however, an Advance is made 
too late in a Billing Period to be posted on the Monthly Statement applicable to that Billing Period, the Advance will 
be posted as of the first day of the next Billing Period. 

7. Finance Charge. Subject to the exceptions and conditions stated below, you agree to pay a “Finance Charge” on 
your Account. The Finance Charge may include, as applicable, a periodic rate interest charge on your Account 
balances (see Section 8 below) and a minimum interest charge, under certain circumstances. A minimum interest 
charge will be charged to your Account for any Billing Period in which a Finance Charge is due. The amount of the 
minimum interest charge is set forth in the Account Opening Disclosures. 

8. How We Calculate the Periodic Rate Interest Charge. We figure the periodic rate interest charge on your 
Account by multiplying the applicable periodic interest rate (described in Section 9) times the “Average Daily 
Balance” of your Account for the Current Billing Period. 

If you pay in full the entire New Balance shown on your Previous Monthly Statement on or before the Payment Due 
Date for that statement, then we do not assess a periodic rate interest charge on the Average Daily Balance of your 
Account during the Current Billing Period. If full payment was not received by the Payment Due Date, then we 
assess a periodic rate interest charge on the Average Daily Balance for the Current Billing Period. To figure the 
Average Daily Balance, we take the beginning balance of your Account each day in the Current Billing Period , add 
any new Advances (including return payment charges, documentation charges and other charges, as applicable), 
and subtract any payments received or credits posted to your Account that day. This gives us your daily balance. 
Then we add up all the daily balances for the Current Billing Period and divide the total by the number of days in 
the Billing Period. This is the “Average Daily Balance”. 

9. Periodic Interest Rates and Annual Percentage Rates. A monthly periodic interest rate, and a corresponding 
Annual Percentage Rate, is used to calculate any periodic rate interest charge on the Average Daily Balance of 
your Account. The monthly periodic interest rate and the corresponding Annual Percentage Rate will vary, 
depending on your payment history. Each such rate in effect during the Billing Period will be identified on the front 
of the last page of your Monthly Statement in the “Interest Calculation” section. The standard Annual Percentage 
Rate will apply to your Account unless the Penalty Annual Percentage Rate applies (see Section 9(b)). 

(a) Standard Annual Percentage Rate. The standard Annual Percentage Rate that applies to your Account is 
printed in the Account Opening Disclosures in the “Interest Rates and Charges” table under “Annual Percentage 
Rate (APR) for Purchases”. The Annual Percentage Rate for that applies to your Account may increase if your 
payment history causes you to no longer qualify for the standard Annual Percentage Rate (see Section 9(b)). The 
interest rate will never exceed the maximum rate permitted by applicable law. Any increase in an Annual 
Percentage Rate may result in an increase in the amount of any periodic rate interest charge to your Account, and 
may increase your required Minimum Payment. 

(b) Penalty Annual Percentage Rate. The Penalty Annual Percentage Rate is four (4) percentage points higher than 
the standard Annual Percentage Rate, and is printed on the Account Opening Disclosures in the “Interest Rates 
and Charges” table under “Penalty APR and When it Applies”. You will trigger the Penalty Annual Percentage Rate 
if you fail to pay at least the Minimum Payment reflected on your Current Monthly Statement by the Payment Due 
Date shown on that statement. Once the Penalty Annual Percentage Rate is triggered, we will provide you with at 
least 45 days advance written notice and you may have a right to reject the Penalty Annual Percentage Rate before 
we charge the Penalty Annual Percentage Rate to your Account. (If you reject this change, your Account will be 
closed and you will no longer to be able to use your Card.) You can avoid application of the Penalty Annual 
Percentage Rate to your Account by paying at least the Minimum Payment by the Statement Closing Date of the 
Next Monthly Statement. (The period between the Payment Due Date on the Current Monthly Statement for which 
your Minimum Payment was not received and the Statement Closing Date of the Next Monthly Statement is called 
the “Cure Period”). Once the Penalty Annual Percentage Rate is applied to your Account, you will be charged that 
Annual Percentage Rate until you have, for six (6) consecutive Billing Periods, paid the full Minimum Payment as 
shown on your Monthly Statement by the Payment Due Date or within the Cure Period. Once the Penalty Annual 
Percentage Rate no longer applies, the standard periodic interest rate and standard Annual Percentage Rate will 
apply to your Account, beginning with the next Billing Period. Your Account can again incur the Penalty Annual 
Percentage Rate if you again fail to make a payment on time as set forth in this subsection (b). 

10. Grace Period. We do not charge periodic rate interest charges on the Average Daily Balance of your Account if 
your New Balance for your Previous Monthly Statement was paid in full on or before the Payment Due Date for that 
Monthly Statement. If you do not pay your New Balance in full prior to the Payment Due Date for the Current 
Monthly Statement, but instead pay only part of your New Balance, we do not charge periodic rate interest charges 
on the portion of your Account balance that was paid that month, but will charge periodic interest charges on the 
amount of your Account balance that remains unpaid beginning on the first day of your Next Monthly Statement. 

11. Monthly Payment. On or before the Payment Due Date shown on each Current Monthly Statement, a minimum 
portion of the New Balance must be paid (the “Minimum Payment”). The Minimum Payment amount will be stated 
on your Monthly Statement. The Minimum Payment amount equals (a) any Minimum Payment remaining unpaid 
from a prior Monthly Statement, plus (b) the greater of (i) $25.00 or the amount of any late charge or return 
payment charge you incur during that Statement Cycle (if that amount is greater than $25), or (ii) the sum of one 
percent (1%) of the New Balance plus total billed periodic interest charges plus any Late Charges, Return Payment 
Charge or Over the Credit Limit Fees (if any) that are shown on the Current Monthly Statement. The Minimum 
Payment will never exceed your Account balance. 

All payments must be payable in U.S. dollars and not in another country’s currency. You must not send cash in the 
mail. Payments that we receive by 5:00 p.m. on any banking day at the post office box address for payments 
shown on your Monthly Statement, that include only one account payment, and that include the payment slip that 

  
 
 
 
 
 
 
 
 
 
 
 
we send as part of your Monthly Statement will be credited to your Account as of that day. If the Payment Due Date 
falls on a weekend or holiday, we will treat any such payment received by us at the post office box address shown 
on your Monthly Statement by 5:00 p.m. on our next business day as being received by us on the Payment Due 
Date. If you make a payment in person to a teller in one of our branch offices, we will credit the payment to your 
Account on the day it is received. Payments made through our Online Banking Service or over the telephone to a 
representative in our Call Center must meet the timing requirements that apply to that service to be credited on the 
same business day as received. Payments that don’t meet the requirements described above, or payments that we 
receive at any other location or address, may be subject to a delay in crediting of up to five (5) days after the date 
of receipt. Payments not made in U.S. dollars may be returned to you unprocessed. 

You may prepay the balance of your Account in full or in part at any time without any prepayment charge. 

When you provide a check as payment, you authorize us either to process the payment as a check transaction or to 
use information from your check to make a one-time electronic fund transfer from your account at the institution 
holding your checking account. When we use your check to make an electronic payment, we will send the 
information from your check, such as your financial institution’s routing number, your checking account number, 
your check number and the amount of your payment, to that institution electronically. The institution holding your 
checking account will deduct the payment and show the transaction as a one-time electronic debit on your bank 
statement, and will identify us as the party to whom the payment was made. Your check number and a description 
such as “Account Payment” may also be included. Because we send the transaction electronically, we do not send 
the original check to that financial institution, and you will not receive your check in your statement from that 
financial institution. We will destroy your original check but we will retain an image of it. If your electronic payment is 
returned to us unpaid, we can resubmit the check or the electronic payment as permitted by applicable payment 
system rules. When we use information from your check to make an electronic fund transfer, funds may be 
withdrawn from your account as soon as the same day we receive your payment. 

12. Late Charge. If you fail to pay the minimum portion of your New Balance, as required in Section 11 of this 
Agreement above (titled “Monthly Payment”), we may assess a late payment charge to your Account. The amount 
of the late charge is $25 if you fail to pay the Minimum Payment shown on your Monthly Statement by the stated 
Payment Due Date reflected on the next Monthly Statement (which will be no less than 21 days after the Statement 
Closing Date shown on the Current Monthly Statement). A late payment charge of up to $35 may apply to your 
Account if you fail to pay the Minimum Payment shown on your Monthly Statement by the stated Payment Due 
Date more than one time during a six month period. Those amounts are subject to change based on changes to the 
Consumer Price Index. 

13. Application of Payments. Each Billing Period, to the extent that your payments exceed the Minimum Payment 
shown on your Current Monthly Statement, we will apply these excess amounts to your Account balances in order 
of the periodic rate interest charge applicable to the balance of each transaction category, generally from highest to 
lowest, beginning with the balance that is subject to the highest periodic rate interest charge. Otherwise, we will 
apply payments and credits at our discretion, including in a manner most favorable or convenient for us. In all 
cases, we will apply payments and credits in accordance with applicable law. 

14. Returned Payment Charge. We may, to the extent permitted by applicable law, charge a returned payment 
charge to your Account for each check, draft or other similar instrument or electronic debit sent to us as payment on 
your Account which is returned to us unpaid. The amount of the returned payment charge is $25 for the first such 
returned payment. The return payment charge increases to $35 for each additional check, draft or similar 
instrument or electronic debit sent to us as payment on your Account that is returned unpaid during a six month 
period. Those amounts are subject to change based on changes to the Consumer Price Index. You may only be 
charged one fee if your payment is late and the check or other form of payment you submitted for that payment is 
later returned. 

15. Overlimit Condition. If at any time during a Billing Cycle, your Account balance is in excess of your then-
applicable Credit Limit, we may refuse to make additional Advances, and may consider your Account in default. In 
the future, we may establish conditions under which, subject to our discretion and in compliance with applicable 
law, we allow you to obtain Advances on your Account above your Credit Limit, and we may charge an Over the 
Credit Limit Fee. You will be required to “opt-in” before incurring any Over the Credit Limit Fee on your Account. 

16. Other Charges. If you request a duplicate copy of your Monthly Statement, a check you wrote on your Account 
or another document related to your Account, we may impose a charge for sending you the copy, unless prohibited 
by law. The amount of the fee may change from time to time. You may call our Service Center at 800-821-5184 for 
the current amount of the documentation charge. We may also make a charge to your Account, not to exceed $25, 
each time you request a reconciliation to your Account. These charges will not be imposed if your request is in 
connection with a written notice of a billing error, or when you ask for another copy of your Cardholder Agreement 
or Account Opening Disclosures. 

17. Liability. We have no responsibility for any failure to honor your Card or for any retention of your Card by any 
machine, merchant, financial institution or any other person. We have no responsibility for any merchandise 
purchased or services rendered to you through the use of your Card, except for liability that is specifically imposed 
on us by law. Subject to the rights granted to you by any applicable law, including the Fair Credit Billing Act, you 
agree to assert only against the seller of the merchandise or services, and not against us, all defenses, rights and 
claims which you may have relating to goods or services purchased through the use of your Card. 

18. Card Renewal; Account Termination. You request us to issue a renewal Card on or before the expiration date if 
your Account is open and in good standing at the time. We may, at any time, without liability to you and without 
affecting your obligation to pay all amounts you owe to us, terminate all credit available to you, suspend or 
terminate your Account and revoke your Card. All Cards are owned by us. You agree, upon our demand, to 

  
 
 
 
 
 
 
 
 
 
 
 
immediately surrender your Card to us cut in half. You agree that, even if your Card is revoked, you will remain 
responsible for all obligations which you incur under this Agreement. 

19. Delayed Enforcement. We may delay enforcing our rights under this Agreement without waiving those rights. 
Our failure to exercise any of our rights when you default does not mean we are unable to exercise those rights 
upon later default. We may accept late or partial payments, as well as payments marked “payment in full” or with 
other restrictive endorsements, without losing any of our rights under this Agreement. 

20. Default. To the extent permitted by applicable law, your Account will be in default if: (a) you fail to make any 
required Minimum Payment by the Payment Due Date shown on your Monthly Statement; (b) your balance at any 
time exceeds your Credit Limit; (c) you fail to comply with any term of this Agreement; (d) you die or become legally 
incompetent; (e) you become insolvent or bankrupt; (f) you provide us with false or misleading information or 
signatures at any time; (g) you fail to make any payment or perform any promise in any other agreement or 
obligation you owe us; or (h) any judgment, lien, attachment or execution is issued against you or your property. 
Thereafter, we may revoke your Account privileges, and upon satisfaction of any notice requirements and/or 
expiration of any cure period required by applicable law, we may declare your Account balance to be immediately 
due and payable in full without giving you any other prior notice. We may exercise any right or remedy under this 
Agreement and applicable law. 

21. Collection Charges. In the event we refer your Account to an attorney who is not our salaried employee, you 
agree to pay all charges and expenses, including reasonable attorney fees and litigation expenses, to the extent 
permitted by applicable law. This section does not apply to you if you are a resident of the State of Nebraska, Iowa 
or any other state that prohibits contracting for or charging of attorney fees with or to its residents. 

22. Amendment. We can change the terms of this Agreement without notice to you, unless notice is required by 
applicable law. If such notice is required by law, we will send you notice at your address shown on our records. 
That notice may be sent by electronic means if any person liable on this Account has given us their consent to 
receive electronic notices regarding this Account. Any amendment will become effective at the time we state in our 
notice or, if no notice is required, as permitted by applicable law. Our right to amend this Agreement includes our 
right to notify you that new transactions you enter into as of an effective date to be provided in our notice to you, a 
different monthly periodic interest rate, a different Annual Percentage Rate and a different Penalty Annual 
Percentage Rate (when applicable) will apply to your Account. Under certain circumstances, you may have a right 
to “opt out” of a proposed amendment to this Agreement. If you exercise your “opt-out” rights within the required 
time period, you will no longer be able to use the Account. Under those circumstances, we will close your Account 
and inform you of any new Minimum Payment that applies. We may, at any time, add new credit services or replace 
your Card with another Card if we comply with applicable requirements of law. 

23. Assignment of your Account. You may not assign or transfer your Account to another person. You agree that 
we may, at any time, assign and transfer your Account, this Agreement and our rights and obligations under this 
Agreement, without your consent or notice to you. The assignee of your Account and this Agreement shall be 
entitled to all of our rights under this Agreement. 

24. No Cash Refunds. No cash refunds will be made. Refunds for merchandise or services purchased obtained 
through the use of your Card will be made only through credit slips from the company shown on your Card. 

25. Credit Information. You agree that we and any of our affiliate banks may share with one another, and use and 
rely upon, information which each may have relating to you and to the checking, credit, deposit, loan, savings and 
other accounts which you have, have had or may have in the future with us or them, unless you have given us 
notice that you opt out of information sharing with our affiliates in the manner set forth in our Privacy Policy. You 
also agree we and any of our affiliate banks may make credit inquiries about you and, in response to credit 
inquiries, may give information about you and your Account to others. Your Card is issued as part of a Co-Brand 
relationship between us and the company shown on the Card. A Co-Brand Card provides you with services or 
benefits from both UMB Bank and that company, and you agree that information concerning your Card and Account 
may be shared between us and that company from time to time. 

26. Governing Law. This Agreement, your Card, your Account and all transactions hereunder are governed by 
Missouri and federal law. If you are an individual or a person doing business as a sole proprietor, the fees and 
charges that apply to your Account (other than the amount of the Finance Charge that is calculated by applying a 
periodic interest rate to your Average Daily Balance) will be governed by Nebraska law, as authorized by Missouri 
Revised Statutes Section 408.145. 

27. Severability. The invalidity of any provision of this Agreement shall not affect the validity of any other provision. 

28. Lost or Stolen Cards. If a Card is lost or stolen, we must be notified at once. You should also notify us if you 
think someone used your Card without your authorization. You may notify us by letter at the address set forth for 
Inquiries or Billing Errors at the end of this Agreement, or by telephone at 800-821-5184. You agree to give us 
complete cooperation in our efforts to recover any stolen Card and amounts due from unauthorized users and in 
prosecuting unauthorized users. 

29. Unauthorized Use of Your Account. If you notice the loss or theft of your credit card or a possible unauthorized 
use of your card, you should write to us immediately at: Card Services, P.O. Box 419734, Kansas City, MO 64141-
6734, or call (800)821- 5184. Telephoning us will not preserve your Billing Error Rights. 

You will not be liable for any unauthorized use that occurs after you notify us. If your Account was opened primarily 
for personal, family or household purposes or if you are an employee of a business and your Card was issued in 
connection with your business activities, you will not be liable for any unauthorized use that occurs before your 

  
 
 
 
 
 
 
 
 
 
 
  
 
 
 
notice to us. If those exceptions do not apply, your liability for unauthorized use that occurs before you notify us will 
not exceed $50. 
30. Security Interest. The credit extended under this Agreement is not secured by any collateral, 
even if other agreements which you may have executed would otherwise secure it. We waive, 
but only with respect to indebtedness arising under this Agreement, any security interest which may otherwise 
secure the indebtedness arising under this Agreement. 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FURTHER USE 

What to Do If You Find a Mistake on your Statement. If you think there is an error on your statement, write to us 
at: Card Services, P.O. Box 419734, Kansas City, MO 64141. 

When you contact us, please give us the following information: 
• Account information: Your name and account number. 
• Dollar amount: The dollar amount of the suspected error. 
• Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you 
believe it is a mistake. 

You must contact us: 
• Within 60 days after the error appeared on your statement. 
• At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount 
you think is wrong. 

You must notify us of any potential errors in writing. You may call us at (800) 821-5184, or from the Kansas City 
area, call (816) 843-2000, but if you do, we are not required to investigate any potential errors and you may have to 
pay the amount in question. 

What Will Happen After We Receive Your Letter. When we receive your letter, we must do two things: 
1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we 
have already corrected the error. 
2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is 
correct. 

While we investigate whether or not there has been an error: 
• We cannot try to collect the amount in question, or report you as delinquent on that amount. 
• The charge in question may remain on your statement, and we may continue to charge you interest on that 
amount. 
• While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
• We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 
• If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that 
amount. 
• If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable 
interest and fees. We will send you a statement of the amount you owe and the date the payment is due. We may 
then report you as delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that 
you will refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are 
questioning your will. We must tell you the name of anyone to whom we reported you as delinquent, and we must 
let those organizations know when the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if 
your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases. 

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried 
in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due 
on the purchase. 

To use this right, all of the following must be true: 

1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and 
the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was 
based on an advertisement we mailed to you, or if we own the company that sold you the goods or services). 
2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or 
with a check that accesses your credit card account do not qualify. 
3. You must not yet have fully paid for the purchase. 

If all of the above criteria are met and you are still dissatisfied with the purchase, contact us in writing at: Card 
Services, P.O. Box 419734, Kansas City, MO 64141. 
While we investigate, the same rules apply to the disputed amount as discussed above. 
After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and do 
not pay, we may report you as delinquent. 

  
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
  
SEND INQUIRIES AND BILLING ERROR NOTICES TO: 
Card Services, P.O. Box 419734, Kansas City, MO 64141-6734, or call (800)821- 5184. 
Telephoning us will not preserve your Billing Error Rights. 

Change of Address 
If your name or address changes, please notify us of the change by writing to us on a 
separate sheet at Card Services, P.O. Box 419734, Kansas City, Missouri 64141-6734.