Truth In Lending Disclosure  

INTEREST RATES AND INTEREST CHARGES 

ANNUAL PERCENTAGE 
RATE (APR)  
for Purchases (Standard 
Rate)** 

PENALTY APR AND WHEN 
IT APPLIES  

How To Avoid Paying 
Interest On Purchases 
For Credit Card Tips from 
the Federal Reserve Board 

As of 12/1/11, the Standard Rate is 17.99%, which may vary monthly based on the Wall Street Journal 
Prime Rate.  

As of 12/1/11, the Penalty APR is 23.99%, which may vary monthly based on the Wall Street Journal 
Prime Rate.  This APR may be applied to your account if you ever fail to pay the Minimum Payment Due within 
60 days of the Payment Due Date.  The Penalty APR will apply until you make six consecutive Minimum 
Payments when due.* 
NONE. There is No Grace Period for repayment of the balance of purchases. 

To learn more about factors to consider when applying for or using a credit card, visit the website of the 
Federal Reserve Board at http://www.federalreserve.gov/creditcard.  

FEES 

ANNUAL FEE 

Penalty Fees 

  LATE FEE 

NONE 

Up to $25.00.  If the minimum payment is not received by the due date, you will be charged this fee for 
each occurrence. 

“You” and “your” mean the borrower.  “ We,” “us” or “our” mean the Bank. 

How We Calculate Your Balance:  We use a method called “Balance Subject to Interest Rate (Average Daily Balance) (including new purchases).” 

STATEMENT OF BILLING RIGHTS: YOUR BILLING RIGHTS  Keep This Notice For Future Use. 

This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act. 

Notify Us In Case of Errors or Questions About Your Statement of Account 
If you think your Statement is wrong, or if you need more information about a transaction on your Statement, write us on a separate sheet at the address 
listed on the front of your Statement. 
Write us as soon as possible. We must hear from you no later than 60 days after we sent you the first Statement on which the error or problem 
appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information:  
• Your Name and Account number. 
• The dollar amount of the suspected error. 
• Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are not sure about. 

Your Rights and Our Responsibilities After We Receive Your Written Notice 
We must acknowledge your letter within 30 days, unless we have corrected the error by then. Within 90 days, we must either correct the error or explain 
why we believe the Statement was correct. After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. 
We can continue to bill you for the amount you question, including Interest Charges, and we can apply any unpaid amount against your credit limit. You 
do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your Statement that are not in 
question. If we find that we made a mistake on your Statement, you will not have to pay any Interest Charges related to any questioned amount. If we 
didn’t make a mistake, you may have to pay Interest Charges and will have to make up any missed payments on the questioned amount.  In either case, 
we will send you a Statement of the amount you owe and the date that it is due. If you fail to pay the amount that we think you owe, we may report you 
as delinquent. However, if our explanation does not satisfy you and you write to us within ten days telling us that you still refuse to pay, we must tell 
anyone we report you to that you have a question about your Statement and we must tell you the name of anyone we reported you to. We must tell 
anyone we report you to that the matter has been settled between us when it finally is. If we don’t follow these rules, we can’t collect the first $50 of the 
questioned amount, even if your statement was correct. 

Special Rule for Credit Card Purchases 
If you have a problem with the quality of property or services that you purchased with your Card and you have tried in good faith to correct the problem 
with the merchant, you may have the right not to pay the remaining amount due on the property or services, provided that you purchased the property or 
services primarily for personal, family, or household purposes.  There are two limitations on this right: (a) You must have made the purchase in your 
home state, or, if not within your home state, within 100 miles of your current mailing address, and (b) the purchase price must have been more than 
$50.00. These limitations do not apply if we own or operate the merchant, or if we mailed you the advertisement for the property or services. 

*If at any time you fail to pay the Minimum Payment Due on your Account within 60 days of the Payment Due Date, the Penalty APR will apply 
to all existing balances on your Account and all new transactions 45 days after Sheffield provides you with notice of the change to the 
Penalty APR.  Once the Penalty APR applies, if you make any required Minimum Payment Due by the Payment Due Date for six (6) 
consecutive billing periods, the Standard Rate (rather than the Penalty APR) will apply to all existing balances on your Account and all new 
transactions beginning with the first day of the billing period reflected on  the next Statement.  If your Minimum Payment Due has been 
modified by a Promotional Offer, once your Account changes to either the Penalty APR or Standard Rate, your Minimum Payment Due will be 
the greater of $10 or 3% of the original purchase amount, plus any applicable fees and charges as of your Statement’s closing date.  
HOWEVER, if your APR and/or Minimum Payment Due had previously been modified by a Promotional Offer, once the Penalty APR applies, if 
you make any required Minimum Payment Due by the Payment Due Date for six (6) consecutive billing periods beginning with the first billing 
period immediately following application of the Penalty Rate, your Promotional Offer will be restored, unless it has expired, and your Account 
will be returned to the APR, Minimum Payment Due, and any remaining promotional period in effect before the application of the Penalty Rate, 
but the original Promotional Offer expiration date will not be extended by the Penalty Rate period. 

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The Prime Rate used to determine your APR is the most recent Prime Rate published in the “Money Rates” section of The Wall Street Journal 
on the last business day of the month preceding the first day of each billing period.  For example, the prime rate used for the billing period 
beginning August 1st will be that published on the last business day in July.  The Standard Rate APR is determined monthly by adding 10.80% 
to the Prime Rate, subject to a minimum of 17.99% if the Prime Rate falls below 7.19%.  The Penalty APR is determined monthly by adding 
19.80% to the Prime Rate, subject to a minimum of 23.99% if the Prime Rate falls below 4.19%.  

**A documentation fee of up to $500 may be applied to your account depending on the purchase being made.  The documentation fee 
constitutes an Interest Charge, which will be added to the purchase balance.   

The Promotional Offer, documentation fee and other charges may be negotiated with Merchant/Dealer who may receive a portion of the 
Interest Charge or other charges and may affect the cost of your loan. 

The above information about the costs of the Card was printed on December 1, 2011 and was accurate as of that date.  This information may 
change after that date.  To find out what may have changed, write to us at Sheffield Financial, a division of BB&T Financial, FSB, P.O. Box 
1704, Clemmons, NC 27012 or call toll-free 1-888-438-8837. 

CARDHOLDER AGREEMENT 
This constitutes the agreement that governs your revolving credit card account (“Account”) with Sheffield Financial, a division of BB&T Financial, FSB 
(“Bank”).  Your credit limit on your Account will be provided to you at the time you receive your credit card (“Card”) or will be noted on your monthly 
billing statement (“Statement”). You understand that the Bank may change your credit limit from time to time at your request (if the Bank approves your 
request).  The Bank has the right to cancel or limit the credit to be extended to you at any time without prior notice. You may use your Card only to 
purchase goods and services from Bank-authorized merchants that honor the Card, up to your available credit limit. You agree to pay for all purchases 
made by you and/or others authorized by you, plus any Interest Charges, fees and other charges due on your Account. 

By applying for the Card, you authorize the Bank to obtain credit or similar reports in connection with that application and any resulting Account, and 
from time to time in connection with the review of your Account, or any update, extension or renewals of your Account, and for the purposes of collecting 
any amounts due on the Account. You further authorize the Bank to verify with others any information contained in your application to open the Account 
and to provide information about your transactions with the Bank to third parties (including consumer reporting agencies) for lawful purposes. 

WE MAY REPORT INFORMATION ABOUT YOUR ACCOUNT TO CREDIT BUREAUS. LATE PAYMENTS, MISSED PAYMENTS, OR OTHER 
DEFAULTS ON YOUR ACCOUNT MAY BE REFLECTED IN YOUR CREDIT REPORT. 

IMPORTANT INFORMATION ABOUT ACCOUNT OPENING PROCEDURES:  Federal law requires all financial institutions, prior to opening an 
account, to obtain, verify and record information that identifies each person who asks to open an account.  Thus, when you apply for credit, 
we will ask for your name, address, date of birth, and other information that will allow us to identify you.  Failure to provide the required 
information may result in denial of your request to open an Account and obtain a Card.   

1. Interest Charge: Interest Charges will accrue from the date of the transaction (or, at our option, from the date it is posted to your Account) and will 
continue to accrue until the transaction is paid in full, unless otherwise provided under a Promotional Offer as explained in Section 8 below.  A 
documentation fee may be applied to your account.  The documentation fee constitutes an Interest Charge, which will be added to the purchase 
balance.  We will use the Balance Subject to Interest Rate (Average Daily Balance) method to compute the periodic Interest Charge.  The periodic 
Interest Charge on your account is figured by applying the Daily Periodic Rate to the Balance Subject to Interest Rate (Average Daily Balance) of your 
Account (including current transactions).  To get the Balance Subject to Interest Rate (Average Daily Balance), we take the beginning balance of such 
transactions each day and add any new purchase transactions, any unpaid Interest Charges, fees or other charges, and subtract any payments or 
credits.  This gives us the Daily Balance.  Then we add together all the daily balances for the billing cycle and this total is divided by the number of days 
in the billing cycle.  This gives us the Balance Subject to Interest Rate (Average Daily Balance).   

2. Variable Rates: The Daily Periodic Rate for purchases, which is used to determine your Interest Charges, and the corresponding Annual Percentage 
Rate for purchases (“Standard Rate”), will be variable rates that may change monthly.  The Daily Periodic Rate for purchases will be one three hundred 
sixty-fifth of the most recent Prime Rate published in the “Money Rates” section of The Wall Street Journal on the last business day of the month 
preceding the first day of each billing period, plus a “Spread” of 10.80 percentage points.  Any changes in the Prime Rate will take effect on the first day 
of your billing cycle beginning in the month following said change.  For example, as of the billing cycle beginning December 1, 2011, the INTEREST 
CHARGE for the Standard Rate would have been a DAILY PERIODIC RATE of 0.04929% (corresponding ANNUAL PERCENTAGE RATE 17.99%).  
An increase in the Prime Rate will increase your applicable Daily Periodic Rate for purchases, which may increase your corresponding Interest Charge 
and the Minimum Monthly Payment due on your Account.  If you do not make the required Minimum Payment Due on your Account within 60 days of the 
Payment Due Date or are otherwise deemed to be in default on your Account under Section 12 of this Agreement, the DAILY PERIODIC RATE will be 
one three hundred sixty-fifth of the most recent Prime Rate published in the “Money Rates’ section of The Wall Street Journal on the last business day of 
the month preceding the first day of each billing period, plus a “Spread” of 19.80 percentage points.  Any changes in the Prime Rate will take effect on 
the first day of your billing cycle beginning in the month following said change.  For example, as of the billing cycle beginning December 1, 2011, the 
INTEREST CHARGE for the Penalty APR would have been a DAILY PERIODIC RATE of 0.06573% (corresponding ANNUAL PERCENTAGE RATE 
OF 23.99%) (“Penalty APR”) and all Promotional Offers or low rate plans will immediately be suspended.  Once the Penalty APR applies, if you make 
any required Minimum Payment by the Payment Due Date in six consecutive billing periods, the next Statement you receive will reflect the Standard 
Rate (rather than the Penalty APR) which will apply to all existing balances on your Account and all new transactions beginning with the first day of the 
billing period reflected on that Statement.  HOWEVER, if your APR has been modified by a Promotional Offer, once the Penalty APR applies, if you 
make any required Minimum Payment Due by the Payment Due Date for six (6) consecutive billing periods beginning with the first billing period 
immediately following application of the Penalty Rate, your Promotional Offer will be restored, unless it has expired, and your APR will be returned to the 
APR in effect before the application of the Penalty Rate, but the original Promotional Offer expiration date will not be extended by the Penalty Rate 
period. 

3. Minimum Payments: You agree to pay at least the Minimum Payment Due reflected on your Statement by the Payment Due Date.  The Minimum 
Payment Due is the greater of $10 or 3% of the original purchase amount, plus any applicable fees and charges as of your Statement’s closing date 
unless otherwise specified in a Promotional Offer.  If your Account includes balances arising from more than one purchase transaction, the Minimum 
Payment Due will be the sum of the amounts calculated for each payment transaction as stated above.  If your account is ever in default, the Minimum 
Payment Due will be calculated as all past due amounts plus 3% of the sum of all original balances, Interest Charges, and any other fees or charges.  
HOWEVER, if your Minimum Payment Due has been modified by a Promotional Offer, once the Penalty APR applies, if you make any required Minimum 

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Sheffield Card_Cardholder Agreement_12-1-11 

 
 
 
 
 
 
 
 
 
 
  
Payment Due by the Payment Due Date for six (6) consecutive billing periods beginning with the first billing period immediately following application of 
the Penalty Rate, your Promotional Offer will be restored, unless it has expired, and your Minimum Payment Due will be returned to the Minimum 
Payment Due in effect before the application of the Penalty Rate but the original Promotional Offer expiration date will not be extended by the Penalty 
Rate period. 

4. Late Fee: If the Minimum Payment Due is not received in full by the Payment Due Date on the Statement, the Bank will charge you a Late Fee up to 
$25.00 per occurrence.  At the Bank’s option, such late fee will be immediately due and payable.  Any unpaid Late Fee will be added to your Account 
balance. 

5. Skip Pays and Deferrals:  At Bank’s option, your Account may allow the use of “Skip Pay” opportunities.  The use of a Skip Pay will result in a fee of 
$35 plus the continued accrual of Interest Charges.  At Bank’s option, a Payment Deferral may be granted, which will result in a fee of $35 plus the 
continued accrual of Interest Charges.  Any of these amounts, if unpaid, will be added to the Account balance for the next billing period.  Following any 
Skip Pay or Payment Deferral, your payment will be due on the next following due date and will be reflected in your monthly statement.  Skip Pays or 
Payment Deferrals WILL NOT extend the original expiration date of any Promotional Offer or low rate plan. 

6. Statements; Crediting of Payments: (a) The Bank will send a Statement for your Account to your address on the Bank’s records each month. Your 
Statement will include instructions for you to follow in making payments, which may affect the crediting of your payments.  Payments received after 5:00 
p.m. EST on any banking day will be credited to your Account on the next banking day.  Payment must be made in U.S. dollars drawn on a U.S. financial 
institution located in the U.S.  Credit to your Account may be delayed up to five days if payment is: (i) not received at the payment processing center 
address shown on the billing statement (“Payment Address”); or (ii) not accompanied by a remittance coupon.  Delayed crediting may cause you to incur 
a Late Fee and additional Interest Charges, or may cause your Account to be subject to the Penalty APR.   

(b)   Except as provided in Section 7(c) below, all payments must be mailed or delivered to us at the Payment Address.  All payments must be made by 
check or money order.  You may not mail us cash.  You agree that any payment may not be deemed received by us and may be returned to you if your 
check or money order is:  (i) not drawn in U.S. dollars on funds on deposit in the U.S.; (ii) missing a signature; (iii) drawn with different numeric and 
written amounts; (iv) restrictively endorsed; (v) postdated; or (vi) not paid on presentment.   

(c)  If you choose, you may make payment on your Account by one of the following methods:   

(i)  An automatic, monthly ACH debit to your checking account.  To request a DirectPay Enrollment Form or obtain additional information, you may call toll-

free 1-888-438-8837.  There is no charge for this service. 

(ii)  A single-entry ACH debit (“Draft”) to your checking account.  This request can be made either by telephone or, if available, through the Internet.  You will 
be required to provide your Account number and other information for authentication purposes.  There is no charge for this service unless such payment 
involves a customer service representative of Bank, in which case applicable charges will apply.  To make a payment or request additional information, 
you may call toll-free 1-888-438-8870, visit our website www.sheffieldfinancial.com, or call our automated Sheffield Express24 at 1-800-735-1903.  
(iii)  A one-time charge to a separate credit card account owned by you.  The credit card must be of a type accepted by us.  This request can be made either 

by telephone or, if available, through the Internet.  You will be required to provide your Account number and other information for authentication 
purposes.  There is no charge for this service unless such payment involves a customer service representative of Bank, in which case applicable 
charges will apply.  To make a payment or request additional information, you may call toll-free 1-888-438-8870, visit our website 
www.sheffieldfinancial.com, or call our automated Sheffield Express24 at 1-800-735-1903.  

(d)  We can accept late or partial payments without losing any of our rights under this Agreement.  You agree not to send us partial payments marked 
“paid in full”, “without recourse”, or similar language.  If you send such a payment, we may accept it without losing any of our rights under this 
Agreement.  All written communications concerning disputed amounts, including any check or other payment instrument that indicates that the payment 
constitutes “payment in full” of the amount owed or that is tendered with other conditions or limitations or as full satisfaction of a disputed amount, must 
be sent to Sheffield Financial, a division of BB&T Financial, FSB, P.O. Box 1704, Clemmons, NC 27012. 

(e)  We have the right to apply payments to your Account in any manner we determine in accordance with applicable law.   

7. Promotional Offers: Notwithstanding any other provisions of this Agreement, the Bank may occasionally, at its option, make a promotional offer in 
connection with a specific type of purchase (“Promotional Offer”). Specific terms of a particular purchase made under a Promotional Offer will be 
indicated on or with your sales slip at the time of your purchase.  Purchases made under Promotional Offers also will be shown separately on your 
Statement. You must pay at least the Minimum Payment Due, including any applicable fees and charges, shown on your Statement while any 
Promotional Offer is in effect.  Balances under any Promotional Offer may be combined, at the Bank’s option, with balances under your standard terms 
upon the expiration of any deferred or specified time period applicable to the Promotional Offer. If you default under this Agreement, the Bank may 
revoke its consent to the deferral of any Minimum Payments Due and/or accrual of Interest Charges, immediately and without any notice. 
HOWEVER, if your APR and/or Minimum Payment Due had previously been modified by a Promotional Offer, once the Penalty APR applies, if 
you make any required Minimum Payment Due by the Payment Due Date for six (6) consecutive billing periods beginning with the first billing 
period immediately following application of the Penalty Rate, your Promotional Offer will be restored, unless it has expired, and your Account 
will be returned to the APR, Minimum Payment Due, and any remaining promotional period in effect before the application of the Penalty Rate, 
but the original Promotional Offer expiration date will not be extended by the Penalty Rate period. If you accept a Promotional Offer on your 
Account, you acknowledge and agree that the terms of the Promotional Offer will modify and become part of this Agreement. The standard provisions of 
this Agreement apply to all transactions not subject to a Promotional Offer. 

8. Security Interest:  You hereby give the Bank, a security interest in any purchase including Internet, telephone, and mail order purchases made by 
you or any person you authorize to use the Account, together with all spare or replacement parts or accessories now or hereafter incorporated on or into 
any Property Collateral, together also with any insurance or extended warranty written in connection therewith, and all proceeds thereof, additions 
thereto, or substitutions therefor. You further agree that the Bank, may file any financing statements, lien entry form or other document showing the 
security interest of Bank, in the purchase and proceeds thereof without your signature.  In the event state law requires your signature, you agree to join 
in executing all necessary financing statements or other documents in a form satisfactory to the Bank. You also authorize the Bank to charge your 
account for any necessary fees to effect the filing of any financing statement or the recording of any lien. If you default under this Agreement, 
we may, to the extent permitted by law, take possession of the goods charged to your Account, sell the goods and apply the proceeds to your unpaid 
Account balance.  Any one purchase will remain as security for all purchases until such time as that purchase is completely paid for, and you agree that 
your payments will be deemed applied as stated in Section 7(e) of this Agreement. 

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INSURANCE:  You will keep the Property Collateral insured at all times with the type of insurance and in such manner as Bank requires.  You shall 

9. 
pay all premiums for such insurance when they are supposed to be paid so the insurance will not lapse.  If the Property Collateral is damaged or 
destroyed, you understand that it is your loss and not Bank’s.  If you do not keep the required insurance in force or do not pay the premiums when due, 
Bank can force place collateral protection insurance which does not provide liability coverage, but which insures Bank’s interest in the Property Collateral 
with a policy written for the remaining term of your loan and backdated to the date of any lapse in coverage.  You authorize Bank to obtain coverage as 
contained in Bank’s program of insurance and collateral protection policy as in effect from time to time, the terms of which are incorporated herein by 
reference, which coverage will be limited to the least of the cost to repair or replace any Property Collateral with another of like kind and quality, actual 
cash value or the net payoff on the Account.  You authorize Bank to obtain this coverage and acknowledge Bank will earn a commission for placing this 
insurance.  Bank may add the cost of this coverage to the outstanding balance of the Account and it shall bear interest at the Standard Rate until paid.  
However, you understand that Bank does not have to cover the Property Collateral with insurance.  If Bank does not insure the Property Collateral, none 
of Bank’s rights or remedies against you will be prejudiced.  You agree that only the primary debtor will receive notices regarding insurance matters and 
corresponding modifications to your payment schedule, if any.  Any amount Bank pays for you will be secured by the security interest you have granted 
to Bank.  All insurance proceeds under any insurance policy shall be payable to Bank for the amount of any money you owe to Bank.  You will deliver to 
Bank the insurance policy or policies or a certificate of insurance, which may be applicable for insurance which you obtain.  You give and assign to Bank 
any unearned insurance premiums which may be returned on cancellation of any insurance policy.  You appoint Bank as your attorney-in-fact to settle 
any insurance claim and to endorse any draft or check which may be payable to you so as to collect any unearned insurance premiums or insurance 
proceeds.  You understand that all insurance proceeds and returned insurance premiums received by Bank will be applied against the money you owe 
Bank and any balance remaining will be paid to you.  Bank owes you no fiduciary duty as to claims or placing insurance. 

10.  Credit Authorization: Purchases made with your Card will require our prior authorization. You may be asked by the retailer/merchant/dealer to 
provide identification.  If for any reason we are unable to authorize a transaction, we will not be liable to you, even if you have sufficient available credit. 
We are not responsible for any refusal by a retailer/merchant/dealer to accept or honor the Card.  Further, if this is a joint account, at the request of one 
cardholder or upon the receipt of inconsistent instructions, we may, at our option and without notice, refuse to authorize transactions on the Account.  No 
cash refunds will be made to, or accepted by, you with respect to any adjustments for, or return of, goods or services purchased.  Any adjustment, return 
or refund in connection therewith shall be accomplished only by credit to your Account with Bank authorization.  If the retailer/merchant/dealer discloses 
a policy such as “no returns”, “no refunds”, “as is”, etc., you will be bound by that policy when you use your Account to purchase goods or services from 
that retailer/merchant/dealer. 

11. Liability for Unauthorized Use: You may be liable for the unauthorized use of your Card.  You agree to notify us immediately if you believe that 
your Card is lost or stolen or being used without your consent.  You may notify us in writing at Sheffield Financial, a division of BB&T Financial, FSB, 
P.O. Box 1704, Clemmons, NC 27012, or by calling us toll-free at 1-888-438-8837 of the loss, theft or possible unauthorized use of your Card.  You will 
not be liable for unauthorized use that occurs after you notify us.  In any case, your liability will not exceed $50.  Prior to the date this Agreement begins, 
you will not be liable for any use of the Card after its loss or theft.  However, unauthorized use does not include use by a person to whom you have given 
authority to use the Card and you will be liable for all use by that person.   

12. Default: You will be in default of this Agreement if you (a) fail to pay your Minimum Payment Due within 60 days of the Payment Due Date; (b) file for 
bankruptcy;  (c) become subject to attachment, foreclosure, repossession, lien, judgment or garnishment proceedings that effect any of your accounts 
with the Bank directly or indirectly ; (d) give us misleading, false, incomplete or incorrect information or signature; (e) fail to give us any information we 
reasonably deem necessary; (f) sell, lease, transfer, make a gift of, create a lien upon, or otherwise dispose of the goods in which we have a security 
interest; (g) move out of the U.S. or provide us with a non-U.S. mailing address; (h) present any non-cash item (e.g., check, draft, etc.) to us as payment 
on this account that is dishonored; (i) noncompliance with or nonperformance of  any of the terms of this Agreement or any other agreement you have 
with us; (j) act in any other manner that makes us reasonably feel insecure about the Account; or (k) if our security interest is otherwise in danger of 
being lost or destroyed.  If you are considered in default of the Agreement, subject to applicable law, we have the right without demand or notice to 
require immediate payment of the full balance, including any accrued or unpaid Interest Charges, and other fees, including any collection fees and 
reasonable attorney’s fees, and to immediately terminate your credit privileges under this Agreement.  We also can increase the interest rate on the 
Account to the Penalty APR, reduce your credit limit, suspend any Promotional Offer, bring an action to collect all amounts owed, repossess any goods 
purchased with your Card, or take any other action allowed by, or assert any other rights and remedies we may have under, applicable law.   If we 
repossess any goods purchased with your Card, we may charge you for any repossession costs including, but not limited to:  necessary repairs, storage 
fees, and costs of sale as allowed by law.  We may sell repossessed goods in any commercially reasonable manner and proceeds from the sale of 
repossessed goods will be applied against amounts owing.  We will pay the surplus, if any, to you, and you shall remain liable for any deficiency or other 
amounts unpaid.  

13. Termination of Your Account: The Bank may terminate your credit privileges at any time and for any reason subject to the requirements of 
applicable law.  You also may terminate your Account at any time by writing Sheffield Financial, a division of BB&T Financial, FSB, P.O. Box 1704, 
Clemmons, NC 27012.  Subject to the requirements of applicable law, your notice will become effective when the Bank receives it.  Balances 
outstanding under this Agreement when credit privileges or this Account is terminated will continue to accrue Interest Charges until all balances are paid 
in full, and will continue to be subject to all the terms and conditions of this Agreement.  Upon the Bank’s request, you agree to destroy your Card(s) 
immediately. 

14. Authorization of Communication Regarding your Account: You authorize us to contact you electronically by e-mail or by telephone regarding 
your Account.  Subject to any limitations or prohibitions of applicable law, you agree that such telephone calls may be automatically dialed and that a 
recorded message may be played and that such calls are not unsolicited telephone calls for the purposes of any state or federal law.  Your telephone 
conversations with our employees or agents may be monitored and/or recorded for quality assurance purposes.  Use of your account will signify your 
consent to the use of an automatic dialing announcing device, monitoring, and/or recording. 

You may choose to receive your Statement electronically through an email notification instead of through the U.S. Postal Service.  To request an 
Electronic Billing Enrollment Form or obtain additional information, you may call toll-free 1-888-438-8837.  There is no charge for this service. 

15. Entire Agreement: You agree that this Agreement (as amended from time to time in writing) and your Application constitute the final expression of 
the agreement between you and the Bank and that this Agreement may not be contradicted by evidence of any prior, contemporaneous or subsequent 
oral agreement between you and the Bank.  The retailer/merchant/dealer and their employees have no authority to change, add to or explain the terms 
of this Agreement except with respect to Promotional Offers, as expressly provided in this Agreement.  For more information or questions, you may call 
toll-free 1-888-438-8837. 

16. Governing Law: This agreement and your account shall be governed by, and interpreted under, federal law and to the extent applicable, the laws of 

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Georgia involving contracts made and to be performed in Georgia without reference to principles of conflict of laws.  The legality, enforceability and 
interpretation of this Agreement and the amounts contracted for, charged and received under this Agreement will be governed by federal and, to the 
extent applicable, Georgia law.  This Agreement is entered into between you and us in Georgia.  We make decisions about granting credit to you from, 
and extend credit to you under this Agreement from Georgia.  Federal and Georgia law also shall apply to any controversy, claim or dispute arising from 
or relating in any way to the subject matter of this agreement and/or your account, including, but not limited to, statutory, contract, equitable and tort 
claims. 

17. Signature: Your signature and address on the Application represents your signature and address on this Agreement. 

18. ARBITRATION: IT IS IMPORTANT THAT YOU READ THIS ARBITRATION PROVISION CAREFULLY. IT PROVIDES THAT YOU MAY BE 
REQUIRED TO SETTLE A CLAIM OR DISPUTE THROUGH ARBITRATION, EVEN IF YOU PREFER TO LITIGATE SUCH CLAIMS IN COURT. YOU 
ARE WAIVING RIGHTS YOU MAY HAVE TO LITIGATE THE CLAIMS IN COURT OR BEFORE A JURY. YOU ARE WAIVING YOUR RIGHT TO 
PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS ACTION ARBITRATION OR OTHER REPRESENTATIVE ACTION WITH RESPECT TO 
SUCH CLAIMS. IN NO EVENT AND UNDER NO CIRCUMSTANCES SHALL A PARTY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, 
CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES, INCLUDING, WITHOUT LIMITATION LOSS OF PROFITS, EVEN IF A PARTY HAS BEEN 
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

Any claim or dispute (“Claim”) by either you or us against the other arising from or relating in any way to your Account, this Agreement or any transaction 
conducted at the Bank or any of its affiliates, will, at the election of either you or us, be resolved by binding arbitration. This arbitration provision governs 
all Claims, whether such Claims are based on law, statute, contract, regulation, ordinance, tort, common law, constitutional provision, or any other legal 
theory and whether such Claim seeks as remedies money damages, penalties, injunctions or declaratory or equitable relief. Claims subject to this 
arbitration provision include Claims regarding the applicability of this provision or the validity of this or any prior Bank Services Agreement. As used in 
the provision, the term “Claim” is to be given the broadest possible meaning, and includes Claims that arose in the past or arise in the present or future. 
If a party elects to arbitrate a Claim, the arbitration will be conducted as an individual action. This means that even if a class action lawsuit or other 
representative action, such as those in the form of a private attorney general action, is filed, any Claim related to the issues of such lawsuits will be 
subject to arbitration if you or we so elect. Claims subject to arbitration also include Claims that are made as counter claims, crossclaims, third party 
claims, interpleaders or otherwise.  Notwithstanding this arbitration provision, if you have a Claim that is within the jurisdiction of the small claims court, 
you may file your Claim there. Any appeal from a decision of a small claims court shall be subject this arbitration provision.   

The arbitration, including the selection of the arbitrator, shall be administered by the American Arbitration Association (“AAA”), according to the 
Commercial Arbitration Rules and the Supplemental Procedures for Consumer-Related Disputes. To start an arbitration, you or we must give notice of 
an election to arbitrate. This notice may be given after a lawsuit has been filed and may be given in papers or motions in the lawsuit. Our notice to you 
may be provided to you at your last known address or at such other address as we may have in our records; your notice to us shall be given to: 
Arbitration Administrator, BB&T Legal Department, P.O. Box 1255, Winston-Salem, NC 27102. All fees and costs are allocated pursuant to the rules of 
the AAA. The arbitrator may award any fees, cost, and expenses including attorney’s fees, as permitted by the administrator’s rules. If there is a conflict 
between the rules and procedures of the administrator and any term in this arbitration provision, the terms of this arbitration provision shall prevail. You 
or the Bank may bring a summary or expedited motion to compel arbitration of any Claim or to stay the litigation of any Claims pending in any court. 
Such a motion or action may be brought at any time. The failure to initiate or request arbitration at the beginning of a dispute or claim shall not be 
construed as a waiver of the right to arbitration.  

You may obtain a copy of the current rules of the arbitration administrator, including information about arbitration, fees, and instructions for initiating 
arbitration by contacting the American Arbitration Association, 335 Madison Avenue, Floor 10, New York, NY 10017. Phone: 800-778-7879. Web site; 
www.adr.org. 

You and the Bank each agree that under this Agreement, you and the Bank are participating in transactions involving interstate commerce which shall 
be governed by the provisions of the Federal Arbitration Act, Title 9 of the United States Code (“FAA”) and not by any state law concerning arbitration. 
The arbitrator shall follow applicable substantive law to the extent consistent with the FAA, applicable statutes of limitation and applicable privilege rules, 
and shall be authorized to award all available remedies, including without limitation, damages (to the extent not limited by this Agreement), declaratory, 
injunctive and other equitable relief, and attorneys’ fees and costs. The arbitrator shall follow rules of procedure and evidence consistent with the FAA, 
this provision and the administrator’s rules.  

Any court with jurisdiction may enter judgment upon the arbitrator’s award. The arbitrator’s award will be final and binding, except for any appeal right 
under the FAA. Unless applicable law provides otherwise, the appealing party will pay the cost of appeal, regardless of its outcome. However, we will 
consider in good faith any reasonable written request for us to bear the cost of your appeal. We will pay any fees or expenses we are required by law to 
pay or in order to make this arbitration provision enforceable. 

This arbitration provision shall survive termination or suspension of the Account or this Agreement.  If any portion of this arbitration provision is deemed 
invalid or unenforceable, it shall not invalidate the remaining portions of this arbitration provision or Agreement; provided, however, if the limitations on 
class actions are struck in a proceeding brought on a class, representative or private attorney general basis, without impairing the right to appeal such 
decision, this entire arbitration provision (other than this proviso) shall be null and void in such proceeding. 

NOTICE 
A.  YOU MAY AT ANY TIME PAY YOUR TOTAL INDEBTEDNESS UNDER THIS AGREEMENT. 
B.  YOU WILL NOT SIGN THIS AGREEMENT BEFORE YOU READ IT. 
C.  YOU ARE ENTITLED TO A COMPLETE COPY OF THIS CARDHOLDER AGREEMENT, RECEIPT OF WHICH IS HEREBY ACKNOWLEDGED.  

YOU WILL KEEP IT TO PROTECT YOUR LEGAL RIGHTS. 

D.  ANY NOTICE REQUIRED TO BE GIVEN BY THIS AGREEMENT, BY LAW, OR DESIRED TO BE GIVEN BY BANK, SHALL BE DEEMED GIVEN 
IF AND WHEN POSTED IN THE UNITED STATES MAIL, POSTAGE PREPAID, ADDRESSED TO YOU AT YOUR LAST KNOWN ADDRESS AS 
SHOWN ON BANK’S RECORDS. IT IS YOUR RESPONSIBILITY TO ENSURE BANK HAS YOUR CORRECT MAILING ADDRESS AT ALL TIMES. 
FAILURE TO NOTIFY BANK IN A TIMELY MANNER OF ANY CHANGE OF ADDRESS OR ERROR IN ADDRESS WILL NOT VOID ANY OF THE 
BANK’S RIGHTS OR RELIEVE YOU OF ANY RESPONSIBILITIES UNDER THIS CARDHOLDER AGREEMENT.   

E.  THE BANK CAN CHANGE THE TERMS OF, ADD NEW TERMS TO, OR DELETE TERMS FROM THIS AGREEMENT AT ANY TIME BY GIVING 
YOU NOTICE OF THE CHANGE, ADDITION OR DELETION AS REQUIRED BY APPLICABLE LAW. AS PERMITTED BY APPLICABLE LAW, 
ANY CHANGE, ADDITION, OR DELETION TO THIS AGREEMENT WILL BECOME EFFECTIVE AT THE TIME STATED IN THE NOTICE AND, 
UNLESS THE NOTICE STATES OTHERWISE, THE CHANGE, ADDITION, OR DELETION WILL APPLY TO ALL OUTSTANDING BALANCES ON 
YOUR ACCOUNT AS WELL AS TO NEW TRANSACTIONS. 

Page 5 of 7 

Sheffield Card_Cardholder Agreement_12-1-11 

 
 
 
 
 
 
 
 
 
  
 
 
Rev.  05/2011 

FACTS  WHAT DOES BB&T DO 

WITH YOUR PERSONAL  INFORMATION? 

Why? 

Financial  companies  choose  how  they  share  your  personal  information.  Federal  law  gives  consumers  the 
right to limit some but not all sharing.  Federal  law also requires us to tell you how  we collect, share, and 
protect your personal information. Please read this notice carefully to understand what we do. 

What? 

The types of personal information we collect and share depend on the product or service you have with us. 
This information can include: 

  Social Security number and investment experience 

account balances and transaction history 
payment history and credit history 

How? 

All financial companies need to share customers’ personal information to run their everyday business. In the 
section below,  we list the reasons financial companies can share their customers’ personal information; the 
reasons BB&T chooses to share; and whether you can limit this sharing. 

Reasons we can share your personal information 

Does BB&T share? 

Can you limit this sharing? 

For  our  everyday  business  purposes—  such  as  to  process 
your transactions, maintain your account(s), respond to court 
orders and legal investigations, or report to credit bureaus; or, 
as permitted by law 

For  our  marketing  purposes—  to  offer  our  products  and 
services to you 

For joint marketing with other financial companies 

For  our  affiliates’  everyday  business  purposes— 
information about your transactions and experiences 

For  our  affiliates’  everyday  business  purposes— 
information about your creditworthiness 

For our affiliates to market to you 

For nonaffiliates to market to you 

Yes 

Yes 

Yes 

Yes 

Yes 

Yes 

No 

No 

No 

No 

No 

Yes 

Yes 

We don’t share 

To  limit  our 
sharing 

Call 1-888-800-3420 — our menu will prompt you through your choices. 

Please note: 
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice.  
When you are no longer our customer, we continue to share your information as described in this notice. 

However, you can contact us at any time to limit our sharing. 

Questions 

Call 1-888-800-3420 

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Sheffield Card_Cardholder Agreement_12-1-11 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Page 2 

Who we are 

Who is providing this notice? 

What we do 
How does BB&T protect my  
personal information? 

How does BB&T collect my 
personal information? 

Why can’t I limit all sharing? 

What happens when I limit sharing 
for an account I hold 
jointly with someone else? 

Definitions 
Affiliates 

Nonaffiliates 

Joint marketing 

This notice is provided by certain  specific companies* in the BB&T Corporate  
family,  such  as banks,   consumer  finance companies, securities broker-dealers, 
investment advisors, and mortgage  companies. 

To protect your personal information from unauthorized access and use, we use 
security  measures  that  comply  with  federal  law.  These  measures  include 
computer safeguards and secured files and buildings. 

Our employees are bound by our Code of Ethics and policies to access consumer 
information only for legitimate business purposes and to keep information about 
you confidential. 
We collect your personal  information, for example,  when you 
open an account or provide account information 
apply for a loan or seek advice about  your investments 
give us your employment history 

We also collect your personal information  from others,  such  as credit bureaus,  
affiliates,  or other companies. 
Federal law gives you the right to limit only 

sharing    for  affiliates’  everyday  business    purposes—information  about 
your creditworthiness 
affiliates from using your information to market to you 
sharing for nonaffiliates to market to you 

State  laws  and  individual  companies  may  give  you  additional  rights  to  limit 
sharing.  [See below for more on your rights under state law.] 
Your choices will apply to everyone on your account. 

Companies related by common ownership or control.  They can be financial and 
nonfinancial companies. 

  Our  affiliates  include  financial  companies  such  as  banks,  consumer 
insurance  agencies, 

finance  companies,  securities  broker-dealers, 
investment advisors, clearing firms, and mortgage companies. 

Companies not related by common ownership or control.  They can be financial 
and nonfinancial companies. 

  Nonaffiliates  we  share  with  can  include  government  entities,  credit 
bureaus,  insurance  companies,  companies  that  perform  marketing 
services  on  our  behalf,  and  companies  that  assist  in  servicing  your 
loan(s) or account(s) with us. 

A  formal  agreement  between  nonaffiliated  financial  companies  that  together 
market financial products or services to you. 

  Our  joint  marketing  partners  include  financial  institutions  such  as 
insurance  companies  and  financial  product  or  service  marketing 
companies. 

Other Important Information 
You may have other privacy protections under some state laws.  We will comply with applicable state laws as to information about  
you, including medical information. 
*Accounts with California addresses will be treated as if you opted out of joint marketing arrangements. 
*Accounts with Vermont addresses will be treated as if you opted out of sharing information among our affiliates and opted out of joint marketing 
arrangements. 

*BB&T  Companies  providing  this  notice  are:      BB&T  Credit  Services,  Inc.,  BB&T  Financial,  FSB,  BB&T  Investment  Services,  Inc.,  Branch  Banking  and  Trust 
Company,  Lendmark  Financial  Services,  Inc.,  Lendmark  Financial  Services  of  West  Virginia,  Inc.,  Lendmark  Mortgage  and  Finance,  Inc.,  Regional  Acceptance 
Corporation, Scott & Stringfellow, LLC, Sterling Capital Management, LLC. 
Page 7 of 7 

Sheffield Card_Cardholder Agreement_12-1-11