REALTOR® Credit Card 
Agreement and
Disclosure Statement

You must contact us within 60 days after the error appeared on your statement. 

You must notify us of any potential  errors in writing. You may call us, but if you 

do we are not required to investigate any potential  errors and you may have to 

pay the amount in question.

While we investigate whether or not there has been an error, the following are 

true:

on that amount.

•   We cannot try to collect the amount in question, or report you as delinquent 

•   The charge in question may remain on your statement, and we may continue 

to charge you interest  on that amount. But, if we determine that we made a 

mistake, you will not have to pay the amount in question or any interest  or 

other fees related to that amount.

•   While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance.

•   We can apply any unpaid amount against your credit limit.

25. Your Rights If You Are Dissatisﬁ ed With Your Credit Card Purchases.

If you are dissatisﬁ ed with the goods or services that you have purchased with 

your Card, and you have tried in good faith to correct the problem with the 

merchant, you may have the right not to pay the remaining amount due on the 

purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100 miles 

of your current mailing address, and the purchase price must have been more 

than $50. (Note: Neither of these are necessary if your purchase was based on 

an advertisement we mailed to you, or if we own the company that sold you 

the goods or services.)

2. You must have used your Card for the purchase. Purchases made with cash 

advances from an ATM or with a check that accesses your Card account do not 

qualify.

3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisﬁ ed with the 

purchase, contact us in writing at:

REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union

P.O. Box 1229

Herndon, VA 20172-1229

While we investigate,  the same rules apply to the disputed amount as discussed 

above. After we ﬁ nish our investigation, we will tell you our decision. At that 

point, if we think you owe an amount and you do not pay we may report you as 

delinquent.

26. Change Of Name, Address, Or Telephone Number(s). You are responsible 

for promptly notifying us of a change in your name, address (including the

e-mail address(es) you use for online banking with us and any other e-mail 

address(es) at which you agree to be contacted), or telephone  number(s) 

(including any wireless telephone  number(s)).

27. Inactivity. Cards unused and or idle for twelve (12) months or more with a 

zero (0) balance will automatically be closed. Should that occur an application 

and credit approval would be required to establish a new Card account.

online gambling. The Credit Union may refuse to honor any transaction we 

reasonably believe to be illegal. However, ultimate responsibility for determining 

the legality of transactions for which your Card is used rests with you, not

with the Credit Union. You agree to hold us harmless for any damages or other 

liability arising from a transaction initiated  by you or your authorized user 

for the purpose of conducting an illegal activity, including but not limited to, 

internet gambling or interstate sports betting.  We reserve the right to decline 

authorization of transactions for activities we believe may violate law or pose 

signiﬁ cant risk to our members or us. You cannot use the actual or alleged 

illegality of a transaction for which authorized use of your account was made as 

a defense to your obligation to pay.

20. Liability for Unauthorized Use. If you believe that your Card may have 

been lost or stolen or that your account number may have been used without 

your authorization you must notify us immediately at: (866) 570-1238 or via 

our website, or by writing to REALTORS® Federal Credit Union, a Division of 

Northwest Federal Credit Union P.O. Box 1229 Herndon, VA 20172-1229. You 

may be liable for the unauthorized use of your Card, however depending on 

the circumstances you may qualify for zero liability under the Mastercard zero 

liability program.

21. Lost Or Stolen Cards. You agree to notify us immediately if your Card is 

ever lost or stolen or if unauthorized use may occur. You agree to assist us in 

determining the facts, circumstances, and other pertinent information relating to 

any loss, theft, or possible unauthorized use of your Card(s) and to comply with 

such procedures as we may require in connection with our investigation. We will 

send you a new Card with a new account number to replace the Card that was 

lost or stolen. Although you will be issued a new account number, you will not 

be considered to have opened a new account, and any existing balance will be 

transferred  to the replacement account.

22. Foreign Transactions. Purchases and cash advances made with Mastercard 

outside of the United States and its territories may incur an international 

transaction fee. This fee, which is up to one percentage point (1%) of the 

transaction amount, is assessed by Mastercard. The Credit Union, as Card 

issuer, does not assess an additional international transaction fee. If you 

effect a transaction with your Mastercard Card in a currency other than U.S. 

dollars, Mastercard International Incorporated (“Mastercard”) will convert the 

charge into U.S. dollars using its currency conversion procedure. Currently, 

the currency conversion rate used by Mastercard for such transactions is 

generally either a government mandated rate or a wholesale rate determined 

by Mastercard for the processing cycle in which the transaction is processed. 

The currency conversion rate used by Mastercard for processing date may 

differ from the rate in effect on the date of the transaction or the date the 

transaction is posted to your billing statement.

23. Effect of Agreement and Amendments. This Agreement governs all 

transactions on your account even though the sales, cash advance, credit, or 

other slips you sign or receive may contain different terms. We may amend or 

change this Agreement, including rates, at any time. If we do so, we will notify 

you in writing in accordance with the applicable law. However, we may reduce 

charges, fees and rates without sending you an advance notice. Except as limited 

by applicable law, any amendment will apply to all then outstanding unpaid 

indebtedness  arising from the use of your Card prior to the effective date of the 

amendment. Any such amendment will not require your written consent, but 

your consent (if required by applicable law) may be evidenced by your use of the 

Card after we give you notice of the amendment.

24. What To Do If You Think You Find A Mistake On Your Statement. If you 

think there is an error on your statement, write to us at:

REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union

P.O. Box 1229

Herndon, VA 20172-1229

In your letter,  give us the following information:

•   Account information: Your name and account number.

•   Dollar amount: The dollar amount of the suspected error.

•   Description of Problem: If you think there is an error on your bill, describe 

what you believe is wrong and why you believe it is a mistake.

All information about the Mastercard Credit Cards described in this disclosure is 

current as of 6/1/2017. Subject to change.

GAM (6/1/2017) 

In this Agreement the words “you” and “your” mean each and all of those 
signing, using or having a credit Card account with Northwest Federal Credit 
Union or any division thereof, referred to as “we” and “us” or “Credit Union”. 
The “Card” means any credit Card issued to you or those designated by you 
under the terms of this Agreement. “Use of the Card” means any procedures used 
by you, or someone authorized by you, to make a purchase or obtain a cash 
advance whether or not the purchase or advance is evidenced by a signed written 
document. Virginia law will be used to interpret this Agreement unless federal 
law applies. The provisions of this Agreement are severable. If any provision of 
this Agreement is held by a court of law to be invalid or unenforceable the rest 
of this Agreement will not be affected.

1. Acceptance of Cardholder Agreement. By either using the account or 
signing, using or accepting the plastic cards(s) issued to you by us (your 
“Card(s)”), you accept the terms and conditions of this Agreement. All Cards 
issued to you remain our property and must be returned to us upon request. 
Once you have received your Card, call the phone number shown on the front 
of the Card to activate your Card. By activating your Card, you acknowledge you 
have received a copy of this disclosure. We may delay or deny access to your 
account until you have called to conﬁ rm that you have received and activated 
your Card.

2. Credit Line. Your Card account will be an open end account. This means 
that you may borrow the full amount of the line of credit, repay the principal, 
accrued interest  and fees in full or in part, and borrow again up to your 
maximum line of credit, as long as you continue to be creditworthy and a 
member of the Credit Union in good standing.  To remain in good standing,  you 
must meet your entire loan and account obligations to the Credit Union and 
comply with applicable laws and the Credit Union’s bylaws. You agree to not use 
your Card when the use will exceed your total credit limit. You also agree that 
we are not obligated to extend credit to you for an amount that would make 
your outstanding balance exceed your total credit limit or for any amount if your 
outstanding balance is already over the total credit limit. We can change your 
credit limit at any time. If we allow you to use your account for more than your 
limit, you still agree to pay the full amount you owe us. We may decline to honor 
any transactions for any reason. You agree that you will not use your account for 
any transaction that is illegal under any applicable law.

3. Promise To Pay. You agree to pay us the amount of purchases, cash advances, 
balance transfers, fees and ﬁ nance charges that you, your coapplicant and/or 
authorized users make (even if we didn’t issue a Card in that person’s name) and 
whether or not you notify us that he or she will be using it. Each person who 
uses the Card(s) or permits another to use the Card(s) agrees to be jointly and 
severally liable to the Credit Union for all obligations due to the Credit Union 
hereunder.  If another person has use of your account and you want to end that 
person’s privilege, you must recover and return that person’s Card, if any. If you 
are unable to recover and return the Card, you will continue to be liable for any 
charges made unless you tell us to cancel all Cards and establish a new account 
for you. We will automatically cancel all Cards if you notify us of unauthorized 
use. Your obligation to pay the account balance continues even though an 
agreement, divorce decree or other court judgment to which we are not a party 
may direct you or one of the other persons responsible under this Agreement to 
pay the account.

4. Authorizations. Some transactions on your account will require prior 
approval. These prior approvals are called “authorizations”. We may limit the 
number of authorizations we will give the account during any certain period 
of time (day, weekend, week) and we may deny an authorization if we suspect 
that your account is being used without your permission. If our authorization 
system is not working fully, we may be unable to give an authorization. For 
security reasons, we cannot explain the details of how the authorization system 
works. You agree that we will not be liable for failing to give an authorization. 
Transactions at some participating  merchants (such as hotels, car rental 
companies, restaurants and gas stations)  may result in authorizations for 
amounts greater than the actual purchase amount, which will have the effect 
of making less credit available on your account for several days (usually until 
the date the actual purchase amount is received from the merchant).  We may, 
but are not required to, authorize transactions that will cause the balance on 

your account to exceed the credit limit, and you agree that you are liable for 

any such transactions as well as interest. If you make a transaction that would 

cause you to exceed your total credit limit we may (1) authorize the transaction 

without increasing your total credit limit; (2) authorize the transaction without 

increasing your total credit limit and treat that amount as immediately due, 

or (3) deny authorization. If the authorization is denied we may notify the 

an ANNUAL PERCENTAGE RATE of 14.75%. The margin is based on an evaluation 

of your credit history and may be reviewed and adjusted annually. The Annual 

Percentage Rate will not be higher than 18.00%, regardless of the index rate.

The Index Rate used for calculating your Periodic Rate for a billing cycle is the 

Prime Rate published in the Wall Street Journal on the last business day of the 

prior month (the “Periodic Rate Adjustment Date”). There are 12 Periodic Rate 

person who attempted the transaction that it has been refused. If we authorize 

Adjustment Dates per year.

a transaction that causes your account to exceed its credit limit, it does not 

mean that we will do so again in the future. In addition, we reserve the right 

to deny transactions or authorizations from merchants apparently engaging 

in the Internet gambling business or identifying themselves through the Card 

transaction record or otherwise as engaged in such business.

5. Special Features. You may receive separate information about special features 

of your Mastercard account. Your use of such features will be governed both by 

the terms of this Agreement and by the terms contained in such

separate information.

6. Monthly Payment. Your monthly statement will tell you the total amount 

that you owe us, the minimum payment that you must make and your payment 

due date. The minimum payment for credit card accounts will be the greater of 

(1) 2% of the new balance or (2) $35.00. If the new balance of your account is 

less than $35.00 the minimum payment will be the new balance.

You may pay the new balance in whole or in part at any time. We will not charge 

you a penalty for paying more than the minimum payment. We will determine at 

our option, the order in which payments will be applied toward Purchases, Cash 

Advances, Balance Transfer, unpaid Finance Charges and other Fees and Charges 

in accordance with applicable laws. We may accept checks marked “payment in 

full” or with words of similar effect without losing any of our rights to collect 

the full balance of your account with us. In addition, any past due amount is 

due and payable immediately. If your balance exceeds your credit limit, we also 

require that you pay the over limit amount.

Any payment submitted to us in the form of a check or other paper document 

may be converted to an electronic transaction through procedures established by 

the National Automated Clearing House Association. If this occurs, the original 

check or other document that you send to us will not be retained,  but a copy 

would be available if requested.

7. Finance Charges, Grace Period and Index Rate. A FINANCE CHARGE will  be 

imposed on Credit Purchases only if you elect not to pay the entire New Balance 

of purchases shown on your monthly statement for the previous billing cycle 

within 25 days from the closing date of that statement. If you elect not

to pay the entire New Balance of purchases shown on your previous monthly 

statement within that 25-day period, a FINANCE CHARGE will be imposed on 

the unpaid average daily balance of such Credit Purchases from the previous 

statement closing date and on new Credit Purchases from the date of posting to 

your account during the current billing cycle, and will continue to accrue until 

the closing date of the billing cycle preceding the date on which the entire New 

Balance of purchases is paid in full or until the date of payment if more than

25 days from the closing date. A FINANCE CHARGE will be imposed on each Cash 

Advance from the transaction date and continue daily until the date each Cash 

Advance is paid in full.

The FINANCE CHARGE for a billing cycle is computed by applying the monthly 

Periodic Rate to the average daily balance of Credit Purchases and Cash Advances, 

which is determined by dividing the sum of the daily balances during the billing 

cycle by the number of days in the cycle. Each daily balance of Credit Purchases 

and Cash Advances is determined by adding to the outstanding unpaid balance 

of Credit Purchases and Cash Advances at the beginning of the billing cycle any 

new Credit Purchases and Cash Advances posted to your account, and subtracting  

any payments as received and credits as posted to your account, but excluding 

any unpaid FINANCE CHARGES.

Mastercard Credit Card Periodic Rate: To determine the Periodic Rate, we take 

the “Index Rate” as deﬁ ned below, add a Margin and divide that number by 12 

to arrive at the periodic rate. For example, if the index rate were 10.0% and the 

margin were 4.75%, the Periodic Rate for that billing cycle would be 1.2292% 

(10.0% plus 4.75% divided by 12). A periodic rate of 1.2292% corresponds to 

Because the Index Rate may go up or down, the Periodic rate applied to your 

Average Daily Purchases Balance or Average Daily Cash Advance Balance, as the 

case may be, may also increase or decrease, thereby increasing or decreasing the 

number of payments you will be required to make in order to repay your Total 

New Balance.

The Periodic Rate that is applied to your Average Daily Purchases Balance and 

Average Daily Cash Advance Balance appears on your monthly statement. The 

Periodic Rate, in effect at the time of your Card approval, was provided to you in 

a separate Credit Union initial welcome and or acceptance letter.

8. Change In Terms Of Your Account. We can change or add to any terms of 

your account at any time. We do not guarantee  that the fees and the Annual 

Percentage Rates (APRs) on this account are for any particular length of time. 

Future changes will be made in accordance with this Agreement and applicable 

law. We will provide you with such notice as is required by applicable law. Such 

changes may apply to the existing balance on your account as well as to future 

balances in accordance with this Agreement and applicable law. If required

by applicable law, we will permit you to reject certain types of changes, by 

providing us with written notice and closing your account and you would then

be permitted to repay any balance on the account under the terms in effect prior 

to the change.

9. Savings Account Required. All applicants and co-applicants on a credit card 

account must have an open savings account that carries a share par balance. You 

must continue to be a member of the Credit Union and comply with the basic 

account requirements to maintain eligibility for this Account. You may close 

your Account at any time by notifying us in writing and returning all Cards cut 

in half.

Information.

10. Credit Card Fees. We may charge your Card or your Account for Card related 

fees. The application and payment of the fee will not correct the situation  that 

caused the fee to be charged. Please refer to our current Credit Card Pricing 

Other Fees: (1) If you ask the Credit Union for statement research and 

reconstruction services for any reason, you will be charged the same hourly rate 

then being charged by the Credit Union for all of its checking accounts for that 

service; (2) Additional fees may be charged if agreed between you and us; and, 

(3) To the extent not prohibited by law, if you are in default, you agree to pay 

our collections costs, attorney’s fees and court costs incurred in enforcing our 

rights under this Agreement.

We may waive any of the fees in this Agreement at our discretion; however, we 

reserve the right to begin charging any fee that was previously waived without 

providing prior notice to you.

11. Reevaluation of Credit. We can reinvestigate  and reevaluate any 

information you provided on your credit application at any time, and in the 

course of doing so, we may ask you for additional information, request credit 

bureau reports and/or otherwise verify your current credit standing.

12. Account Closing. We may cancel, revoke, reduce the amount of your credit 

line or suspend your rights under this Agreement and require the return of the 

Card(s) for any reason, including your default, without notice to you except in 

those situations  where notice is required by law. You may also close the account 

at any time by notifying us in writing and returning  all Cards. If the account

is closed or we terminate  or suspend your credit privileges for any reason,

you must still repay any unpaid balance you owe to us including charges and 

or transactions not yet received by us, as well as subsequent Finance Charges 

and other charges according to the terms of this Agreement. Each Card is our 

property and you agree that the Cards are not transferable and to surrender any 

Card upon demand. If this is a joint account, either person who is liable on the 

account may give notice to cancel the account, and we may close it without 

notifying the other liable person.

13. Default. You will be in default, and we may, without notifying you, 

temporarily suspend your credit, close your account, cancel all Cards issued on 

it and require immediate payment of your entire balance if any of the following 

occurs:

a. You fail to make a payment when it is due;

b. You do not follow the terms of this Agreement in any way;

c.  You have made any false or misleading statement on the application for your 

account;

d. You fail to pay any other loans you owe us;

e.  You become insolvent or die;

f.  There is an attachment, execution or levy against your property or you make 

an assignment for the beneﬁ t of creditors;

g.  A bankruptcy petition  is ﬁ led by or against you or your spouse;

h.  A guardian, conservator, receiver, custodian or trustee  is appointed for you;

i.   You are generally not paying your debts as they become due; or

j.  There has been a material adverse change in your ﬁ nancial standing.

14. Consent To Recover Delinquent Payments From Accounts.

a.  In consideration  for and as a condition of the Credit Union issuing a Card(s) 

to you, you agree that if you fail to make your required payments the Credit 

Union can take any monies on deposit at the Credit Union in which you have 

an interest  to recover all or part of your delinquent  debt without advance 

notice to you and without waiving other rights we have to collect what you 

owe. This consent is not a pledge of any shares and will not affect your right 

to withdraw shares prior to our exercise of our rights following your payment 

default. This consent applies to all funds you voluntarily deposit to Credit 

Union accounts, including funds such as Social Security direct deposit that 

are normally exempt from creditors’ remedies (this  does not include your 

Individual Retirement, KEOGH or SEPP account). You understand that we will 

never require you to deposit exempt funds to Credit Union accounts.

b.  For Cards secured by Shares, an amount equal to 100% of your credit limit is 

held in your Regular Savings Account as collateral for your credit. If you give 

the Credit Union a speciﬁ c pledge of shares by signing a separate pledge of 

shares, your pledged shares will secure your Account. You may not withdraw 

amounts that have been speciﬁ cally pledged to secure your Account until 

the Credit Union agrees to release all or part of the pledged amount. If you 

default in your payments under this Agreement, we have the right to apply 

the amount speciﬁ cally pledged to pay off this account in full or in part.

c.  The security interests  in this section apply even if your Card(s) is otherwise 

designated “secured” or “unsecured.”

15. Attorneys’ Fees. You agree to pay all costs incurred by us in collecting 

your indebtedness  or in enforcing this agreement including attorney’s fees and 

costs, as well as those costs, expenses and attorney’s fees incurred in appellate, 

bankruptcy and post-judgment proceedings, except to the extent such costs, fees 

or expenses are prohibited by law.

16. Returns and Adjustments. Merchants and others who honor the Card may 

give credit for returns or adjustments, and they will do so by sending us a credit 

slip, which we will post to your account. If your credits and payments exceed 

what you owe us, we will hold and apply this credit balance against future 

purchases and cash advances, or if it is $1.00 or more, refund it on your written 

request or automatically after 6 months.

17. Plan Merchant Disputes. We are not liable for the refusal of any plan 

merchant or ﬁ nancial institution to honor your Card.

18. Additional Beneﬁ ts/Card Enhancements. The Credit Union may from

time to time offer additional services to your Account, discontinue any credit 

service, or replace your Card with another Card at no additional cost to you. You 

understand that the Credit Union is not obligated to offer such services and may 

withdraw or change them at any time.

19. Use of Card for Illegal or Risky Transactions. You agree that you will not 

use or allow others to use your Card(s) for illegal transactions such as illegal 

In this Agreement the words “you” and “your” mean each and all of those 

signing, using or having a credit Card account with Northwest Federal Credit 

Union or any division thereof, referred to as “we” and “us” or “Credit Union”. 

The “Card” means any credit Card issued to you or those designated by you 

under the terms of this Agreement. “Use of the Card” means any procedures used 

by you, or someone authorized by you, to make a purchase or obtain a cash 

advance whether or not the purchase or advance is evidenced by a signed written 

document. Virginia law will be used to interpret this Agreement unless federal 

law applies. The provisions of this Agreement are severable. If any provision of 

this Agreement is held by a court of law to be invalid or unenforceable the rest 

of this Agreement will not be affected.

1. Acceptance of Cardholder Agreement. By either using the account or 

signing, using or accepting the plastic cards(s) issued to you by us (your 

“Card(s)”), you accept the terms and conditions of this Agreement. All Cards 

issued to you remain our property and must be returned to us upon request. 

Once you have received your Card, call the phone number shown on the front 

of the Card to activate your Card. By activating your Card, you acknowledge you 

have received a copy of this disclosure. We may delay or deny access to your 

account until you have called to conﬁ rm that you have received and activated 

your Card.

2. Credit Line. Your Card account will be an open end account. This means 

that you may borrow the full amount of the line of credit, repay the principal, 

accrued interest  and fees in full or in part, and borrow again up to your 

maximum line of credit, as long as you continue to be creditworthy and a 

member of the Credit Union in good standing.  To remain in good standing,  you 

must meet your entire loan and account obligations to the Credit Union and 

comply with applicable laws and the Credit Union’s bylaws. You agree to not use 

your Card when the use will exceed your total credit limit. You also agree that 

we are not obligated to extend credit to you for an amount that would make 

your outstanding balance exceed your total credit limit or for any amount if your 

outstanding balance is already over the total credit limit. We can change your 

credit limit at any time. If we allow you to use your account for more than your 

limit, you still agree to pay the full amount you owe us. We may decline to honor 

any transactions for any reason. You agree that you will not use your account for 

any transaction that is illegal under any applicable law.

3. Promise To Pay. You agree to pay us the amount of purchases, cash advances, 

balance transfers, fees and ﬁ nance charges that you, your coapplicant and/or 

authorized users make (even if we didn’t issue a Card in that person’s name) and 

whether or not you notify us that he or she will be using it. Each person who 

uses the Card(s) or permits another to use the Card(s) agrees to be jointly and 

severally liable to the Credit Union for all obligations due to the Credit Union 

hereunder.  If another person has use of your account and you want to end that 

person’s privilege, you must recover and return that person’s Card, if any. If you 

are unable to recover and return the Card, you will continue to be liable for any 

charges made unless you tell us to cancel all Cards and establish a new account 

for you. We will automatically cancel all Cards if you notify us of unauthorized 

use. Your obligation to pay the account balance continues even though an 

agreement, divorce decree or other court judgment to which we are not a party 

may direct you or one of the other persons responsible under this Agreement to 

pay the account.

4. Authorizations. Some transactions on your account will require prior 

approval. These prior approvals are called “authorizations”. We may limit the 

number of authorizations we will give the account during any certain period 

of time (day, weekend, week) and we may deny an authorization if we suspect 

that your account is being used without your permission. If our authorization 

system is not working fully, we may be unable to give an authorization. For 

security reasons, we cannot explain the details of how the authorization system 

works. You agree that we will not be liable for failing to give an authorization. 

Transactions at some participating  merchants (such as hotels, car rental 

companies, restaurants and gas stations)  may result in authorizations for 

amounts greater than the actual purchase amount, which will have the effect 

of making less credit available on your account for several days (usually until 

the date the actual purchase amount is received from the merchant).  We may, 

but are not required to, authorize transactions that will cause the balance on 

your account to exceed the credit limit, and you agree that you are liable for 
any such transactions as well as interest. If you make a transaction that would 
cause you to exceed your total credit limit we may (1) authorize the transaction 
without increasing your total credit limit; (2) authorize the transaction without 
increasing your total credit limit and treat that amount as immediately due, 
or (3) deny authorization. If the authorization is denied we may notify the 
person who attempted the transaction that it has been refused. If we authorize 
a transaction that causes your account to exceed its credit limit, it does not 
mean that we will do so again in the future. In addition, we reserve the right 
to deny transactions or authorizations from merchants apparently engaging 
in the Internet gambling business or identifying themselves through the Card 
transaction record or otherwise as engaged in such business.

5. Special Features. You may receive separate information about special features 
of your Mastercard account. Your use of such features will be governed both by 
the terms of this Agreement and by the terms contained in such
separate information.

6. Monthly Payment. Your monthly statement will tell you the total amount 
that you owe us, the minimum payment that you must make and your payment 
due date. The minimum payment for credit card accounts will be the greater of 
(1) 2% of the new balance or (2) $35.00. If the new balance of your account is 
less than $35.00 the minimum payment will be the new balance.

You may pay the new balance in whole or in part at any time. We will not charge 
you a penalty for paying more than the minimum payment. We will determine at 
our option, the order in which payments will be applied toward Purchases, Cash 
Advances, Balance Transfer, unpaid Finance Charges and other Fees and Charges 
in accordance with applicable laws. We may accept checks marked “payment in 
full” or with words of similar effect without losing any of our rights to collect 
the full balance of your account with us. In addition, any past due amount is 
due and payable immediately. If your balance exceeds your credit limit, we also 
require that you pay the over limit amount.

Any payment submitted to us in the form of a check or other paper document 
may be converted to an electronic transaction through procedures established by 
the National Automated Clearing House Association. If this occurs, the original 
check or other document that you send to us will not be retained,  but a copy 
would be available if requested.

7. Finance Charges, Grace Period and Index Rate. A FINANCE CHARGE will  be 
imposed on Credit Purchases only if you elect not to pay the entire New Balance 
of purchases shown on your monthly statement for the previous billing cycle 
within 25 days from the closing date of that statement. If you elect not
to pay the entire New Balance of purchases shown on your previous monthly 
statement within that 25-day period, a FINANCE CHARGE will be imposed on 
the unpaid average daily balance of such Credit Purchases from the previous 
statement closing date and on new Credit Purchases from the date of posting to 
your account during the current billing cycle, and will continue to accrue until 
the closing date of the billing cycle preceding the date on which the entire New 
Balance of purchases is paid in full or until the date of payment if more than
25 days from the closing date. A FINANCE CHARGE will be imposed on each Cash 
Advance from the transaction date and continue daily until the date each Cash 
Advance is paid in full.

The FINANCE CHARGE for a billing cycle is computed by applying the monthly 
Periodic Rate to the average daily balance of Credit Purchases and Cash Advances, 
which is determined by dividing the sum of the daily balances during the billing 
cycle by the number of days in the cycle. Each daily balance of Credit Purchases 
and Cash Advances is determined by adding to the outstanding unpaid balance 
of Credit Purchases and Cash Advances at the beginning of the billing cycle any 
new Credit Purchases and Cash Advances posted to your account, and subtracting  
any payments as received and credits as posted to your account, but excluding 
any unpaid FINANCE CHARGES.

Mastercard Credit Card Periodic Rate: To determine the Periodic Rate, we take 
the “Index Rate” as deﬁ ned below, add a Margin and divide that number by 12 
to arrive at the periodic rate. For example, if the index rate were 10.0% and the 
margin were 4.75%, the Periodic Rate for that billing cycle would be 1.2292% 
(10.0% plus 4.75% divided by 12). A periodic rate of 1.2292% corresponds to 

an ANNUAL PERCENTAGE RATE of 14.75%. The margin is based on an evaluation 

of your credit history and may be reviewed and adjusted annually. The Annual 

Percentage Rate will not be higher than 18.00%, regardless of the index rate.

The Index Rate used for calculating your Periodic Rate for a billing cycle is the 

Prime Rate published in the Wall Street Journal on the last business day of the 

prior month (the “Periodic Rate Adjustment Date”). There are 12 Periodic Rate 

Adjustment Dates per year.

Because the Index Rate may go up or down, the Periodic rate applied to your 

Average Daily Purchases Balance or Average Daily Cash Advance Balance, as the 

case may be, may also increase or decrease, thereby increasing or decreasing the 

number of payments you will be required to make in order to repay your Total 

New Balance.

The Periodic Rate that is applied to your Average Daily Purchases Balance and 

Average Daily Cash Advance Balance appears on your monthly statement. The 

Periodic Rate, in effect at the time of your Card approval, was provided to you in 

a separate Credit Union initial welcome and or acceptance letter.

8. Change In Terms Of Your Account. We can change or add to any terms of 

your account at any time. We do not guarantee  that the fees and the Annual 

Percentage Rates (APRs) on this account are for any particular length of time. 

Future changes will be made in accordance with this Agreement and applicable 

law. We will provide you with such notice as is required by applicable law. Such 

changes may apply to the existing balance on your account as well as to future 

balances in accordance with this Agreement and applicable law. If required

by applicable law, we will permit you to reject certain types of changes, by 

providing us with written notice and closing your account and you would then

be permitted to repay any balance on the account under the terms in effect prior 

to the change.

9. Savings Account Required. All applicants and co-applicants on a credit card 

account must have an open savings account that carries a share par balance. You 

must continue to be a member of the Credit Union and comply with the basic 

account requirements to maintain eligibility for this Account. You may close 

your Account at any time by notifying us in writing and returning all Cards cut 

in half.

Information.

10. Credit Card Fees. We may charge your Card or your Account for Card related 

fees. The application and payment of the fee will not correct the situation  that 

caused the fee to be charged. Please refer to our current Credit Card Pricing 

Other Fees: (1) If you ask the Credit Union for statement research and 

reconstruction services for any reason, you will be charged the same hourly rate 

then being charged by the Credit Union for all of its checking accounts for that 

service; (2) Additional fees may be charged if agreed between you and us; and, 

(3) To the extent not prohibited by law, if you are in default, you agree to pay 

our collections costs, attorney’s fees and court costs incurred in enforcing our 

rights under this Agreement.

We may waive any of the fees in this Agreement at our discretion; however, we 

reserve the right to begin charging any fee that was previously waived without 

providing prior notice to you.

11. Reevaluation of Credit. We can reinvestigate  and reevaluate any 

information you provided on your credit application at any time, and in the 

course of doing so, we may ask you for additional information, request credit 

bureau reports and/or otherwise verify your current credit standing.

12. Account Closing. We may cancel, revoke, reduce the amount of your credit 

line or suspend your rights under this Agreement and require the return of the 

Card(s) for any reason, including your default, without notice to you except in 

those situations  where notice is required by law. You may also close the account 

at any time by notifying us in writing and returning  all Cards. If the account

is closed or we terminate  or suspend your credit privileges for any reason,

you must still repay any unpaid balance you owe to us including charges and 

or transactions not yet received by us, as well as subsequent Finance Charges 

and other charges according to the terms of this Agreement. Each Card is our 

property and you agree that the Cards are not transferable and to surrender any 

Card upon demand. If this is a joint account, either person who is liable on the 

account may give notice to cancel the account, and we may close it without 

notifying the other liable person.

13. Default. You will be in default, and we may, without notifying you, 

temporarily suspend your credit, close your account, cancel all Cards issued on 

it and require immediate payment of your entire balance if any of the following 

occurs:

a. You fail to make a payment when it is due;

b. You do not follow the terms of this Agreement in any way;

c.  You have made any false or misleading statement on the application for your 

account;

d. You fail to pay any other loans you owe us;

e.  You become insolvent or die;

f.  There is an attachment, execution or levy against your property or you make 

an assignment for the beneﬁ t of creditors;

g.  A bankruptcy petition  is ﬁ led by or against you or your spouse;

h.  A guardian, conservator, receiver, custodian or trustee  is appointed for you;

i.   You are generally not paying your debts as they become due; or

j.  There has been a material adverse change in your ﬁ nancial standing.

14. Consent To Recover Delinquent Payments From Accounts.

a.  In consideration  for and as a condition of the Credit Union issuing a Card(s) 

to you, you agree that if you fail to make your required payments the Credit 

Union can take any monies on deposit at the Credit Union in which you have 

an interest  to recover all or part of your delinquent  debt without advance 

notice to you and without waiving other rights we have to collect what you 

owe. This consent is not a pledge of any shares and will not affect your right 

to withdraw shares prior to our exercise of our rights following your payment 

default. This consent applies to all funds you voluntarily deposit to Credit 

Union accounts, including funds such as Social Security direct deposit that 

are normally exempt from creditors’ remedies (this  does not include your 

Individual Retirement, KEOGH or SEPP account). You understand that we will 

never require you to deposit exempt funds to Credit Union accounts.

b.  For Cards secured by Shares, an amount equal to 100% of your credit limit is 

held in your Regular Savings Account as collateral for your credit. If you give 

the Credit Union a speciﬁ c pledge of shares by signing a separate pledge of 

shares, your pledged shares will secure your Account. You may not withdraw 

amounts that have been speciﬁ cally pledged to secure your Account until 

the Credit Union agrees to release all or part of the pledged amount. If you 

default in your payments under this Agreement, we have the right to apply 

the amount speciﬁ cally pledged to pay off this account in full or in part.

c.  The security interests  in this section apply even if your Card(s) is otherwise 

designated “secured” or “unsecured.”

15. Attorneys’ Fees. You agree to pay all costs incurred by us in collecting 

your indebtedness  or in enforcing this agreement including attorney’s fees and 

costs, as well as those costs, expenses and attorney’s fees incurred in appellate, 

bankruptcy and post-judgment proceedings, except to the extent such costs, fees 

or expenses are prohibited by law.

16. Returns and Adjustments. Merchants and others who honor the Card may 

give credit for returns or adjustments, and they will do so by sending us a credit 

slip, which we will post to your account. If your credits and payments exceed 

what you owe us, we will hold and apply this credit balance against future 

purchases and cash advances, or if it is $1.00 or more, refund it on your written 

request or automatically after 6 months.

17. Plan Merchant Disputes. We are not liable for the refusal of any plan 

merchant or ﬁ nancial institution to honor your Card.

18. Additional Beneﬁ ts/Card Enhancements. The Credit Union may from

time to time offer additional services to your Account, discontinue any credit 

service, or replace your Card with another Card at no additional cost to you. You 

understand that the Credit Union is not obligated to offer such services and may 

withdraw or change them at any time.

19. Use of Card for Illegal or Risky Transactions. You agree that you will not 

use or allow others to use your Card(s) for illegal transactions such as illegal 

In this Agreement the words “you” and “your” mean each and all of those 

signing, using or having a credit Card account with Northwest Federal Credit 

Union or any division thereof, referred to as “we” and “us” or “Credit Union”. 

The “Card” means any credit Card issued to you or those designated by you 

under the terms of this Agreement. “Use of the Card” means any procedures used 

by you, or someone authorized by you, to make a purchase or obtain a cash 

your account to exceed the credit limit, and you agree that you are liable for 

any such transactions as well as interest. If you make a transaction that would 

cause you to exceed your total credit limit we may (1) authorize the transaction 

without increasing your total credit limit; (2) authorize the transaction without 

increasing your total credit limit and treat that amount as immediately due, 

or (3) deny authorization. If the authorization is denied we may notify the 

advance whether or not the purchase or advance is evidenced by a signed written 

person who attempted the transaction that it has been refused. If we authorize 

document. Virginia law will be used to interpret this Agreement unless federal 

law applies. The provisions of this Agreement are severable. If any provision of 

this Agreement is held by a court of law to be invalid or unenforceable the rest 

of this Agreement will not be affected.

1. Acceptance of Cardholder Agreement. By either using the account or 

signing, using or accepting the plastic cards(s) issued to you by us (your 

“Card(s)”), you accept the terms and conditions of this Agreement. All Cards 

issued to you remain our property and must be returned to us upon request. 

Once you have received your Card, call the phone number shown on the front 

of the Card to activate your Card. By activating your Card, you acknowledge you 

have received a copy of this disclosure. We may delay or deny access to your 

account until you have called to conﬁ rm that you have received and activated 

your Card.

2. Credit Line. Your Card account will be an open end account. This means 

that you may borrow the full amount of the line of credit, repay the principal, 

accrued interest  and fees in full or in part, and borrow again up to your 

maximum line of credit, as long as you continue to be creditworthy and a 

member of the Credit Union in good standing.  To remain in good standing,  you 

must meet your entire loan and account obligations to the Credit Union and 

comply with applicable laws and the Credit Union’s bylaws. You agree to not use 

your Card when the use will exceed your total credit limit. You also agree that 

we are not obligated to extend credit to you for an amount that would make 

your outstanding balance exceed your total credit limit or for any amount if your 

outstanding balance is already over the total credit limit. We can change your 

credit limit at any time. If we allow you to use your account for more than your 

limit, you still agree to pay the full amount you owe us. We may decline to honor 

any transactions for any reason. You agree that you will not use your account for 

any transaction that is illegal under any applicable law.

3. Promise To Pay. You agree to pay us the amount of purchases, cash advances, 

balance transfers, fees and ﬁ nance charges that you, your coapplicant and/or 

authorized users make (even if we didn’t issue a Card in that person’s name) and 

whether or not you notify us that he or she will be using it. Each person who 

uses the Card(s) or permits another to use the Card(s) agrees to be jointly and 

severally liable to the Credit Union for all obligations due to the Credit Union 

hereunder.  If another person has use of your account and you want to end that 

person’s privilege, you must recover and return that person’s Card, if any. If you 

are unable to recover and return the Card, you will continue to be liable for any 

charges made unless you tell us to cancel all Cards and establish a new account 

for you. We will automatically cancel all Cards if you notify us of unauthorized 

use. Your obligation to pay the account balance continues even though an 

agreement, divorce decree or other court judgment to which we are not a party 

may direct you or one of the other persons responsible under this Agreement to 

pay the account.

4. Authorizations. Some transactions on your account will require prior 

approval. These prior approvals are called “authorizations”. We may limit the 

number of authorizations we will give the account during any certain period 

of time (day, weekend, week) and we may deny an authorization if we suspect 

that your account is being used without your permission. If our authorization 

system is not working fully, we may be unable to give an authorization. For 

security reasons, we cannot explain the details of how the authorization system 

works. You agree that we will not be liable for failing to give an authorization. 

Transactions at some participating  merchants (such as hotels, car rental 

companies, restaurants and gas stations)  may result in authorizations for 

amounts greater than the actual purchase amount, which will have the effect 

of making less credit available on your account for several days (usually until 

the date the actual purchase amount is received from the merchant).  We may, 

but are not required to, authorize transactions that will cause the balance on 

a transaction that causes your account to exceed its credit limit, it does not 

mean that we will do so again in the future. In addition, we reserve the right 

to deny transactions or authorizations from merchants apparently engaging 

in the Internet gambling business or identifying themselves through the Card 

transaction record or otherwise as engaged in such business.

5. Special Features. You may receive separate information about special features 

of your Mastercard account. Your use of such features will be governed both by 

the terms of this Agreement and by the terms contained in such

separate information.

6. Monthly Payment. Your monthly statement will tell you the total amount 

that you owe us, the minimum payment that you must make and your payment 

due date. The minimum payment for credit card accounts will be the greater of 

(1) 2% of the new balance or (2) $35.00. If the new balance of your account is 

less than $35.00 the minimum payment will be the new balance.

You may pay the new balance in whole or in part at any time. We will not charge 

you a penalty for paying more than the minimum payment. We will determine at 

our option, the order in which payments will be applied toward Purchases, Cash 

Advances, Balance Transfer, unpaid Finance Charges and other Fees and Charges 

in accordance with applicable laws. We may accept checks marked “payment in 

full” or with words of similar effect without losing any of our rights to collect 

the full balance of your account with us. In addition, any past due amount is 

due and payable immediately. If your balance exceeds your credit limit, we also 

require that you pay the over limit amount.

Any payment submitted to us in the form of a check or other paper document 

may be converted to an electronic transaction through procedures established by 

the National Automated Clearing House Association. If this occurs, the original 

check or other document that you send to us will not be retained,  but a copy 

would be available if requested.

7. Finance Charges, Grace Period and Index Rate. A FINANCE CHARGE will  be 

imposed on Credit Purchases only if you elect not to pay the entire New Balance 

of purchases shown on your monthly statement for the previous billing cycle 

within 25 days from the closing date of that statement. If you elect not

to pay the entire New Balance of purchases shown on your previous monthly 

statement within that 25-day period, a FINANCE CHARGE will be imposed on 

the unpaid average daily balance of such Credit Purchases from the previous 

statement closing date and on new Credit Purchases from the date of posting to 

your account during the current billing cycle, and will continue to accrue until 

the closing date of the billing cycle preceding the date on which the entire New 

Balance of purchases is paid in full or until the date of payment if more than

25 days from the closing date. A FINANCE CHARGE will be imposed on each Cash 

Advance from the transaction date and continue daily until the date each Cash 

Advance is paid in full.

The FINANCE CHARGE for a billing cycle is computed by applying the monthly 

Periodic Rate to the average daily balance of Credit Purchases and Cash Advances, 

which is determined by dividing the sum of the daily balances during the billing 

cycle by the number of days in the cycle. Each daily balance of Credit Purchases 

and Cash Advances is determined by adding to the outstanding unpaid balance 

of Credit Purchases and Cash Advances at the beginning of the billing cycle any 

new Credit Purchases and Cash Advances posted to your account, and subtracting  

any payments as received and credits as posted to your account, but excluding 

any unpaid FINANCE CHARGES.

Mastercard Credit Card Periodic Rate: To determine the Periodic Rate, we take 

the “Index Rate” as deﬁ ned below, add a Margin and divide that number by 12 

to arrive at the periodic rate. For example, if the index rate were 10.0% and the 

margin were 4.75%, the Periodic Rate for that billing cycle would be 1.2292% 

(10.0% plus 4.75% divided by 12). A periodic rate of 1.2292% corresponds to 

an ANNUAL PERCENTAGE RATE of 14.75%. The margin is based on an evaluation 
of your credit history and may be reviewed and adjusted annually. The Annual 
Percentage Rate will not be higher than 18.00%, regardless of the index rate.
The Index Rate used for calculating your Periodic Rate for a billing cycle is the 
Prime Rate published in the Wall Street Journal on the last business day of the 
prior month (the “Periodic Rate Adjustment Date”). There are 12 Periodic Rate 
Adjustment Dates per year.

Because the Index Rate may go up or down, the Periodic rate applied to your 
Average Daily Purchases Balance or Average Daily Cash Advance Balance, as the 
case may be, may also increase or decrease, thereby increasing or decreasing the 
number of payments you will be required to make in order to repay your Total 
New Balance.

The Periodic Rate that is applied to your Average Daily Purchases Balance and 
Average Daily Cash Advance Balance appears on your monthly statement. The 
Periodic Rate, in effect at the time of your Card approval, was provided to you in 
a separate Credit Union initial welcome and or acceptance letter.

8. Change In Terms Of Your Account. We can change or add to any terms of 
your account at any time. We do not guarantee  that the fees and the Annual 
Percentage Rates (APRs) on this account are for any particular length of time. 
Future changes will be made in accordance with this Agreement and applicable 
law. We will provide you with such notice as is required by applicable law. Such 
changes may apply to the existing balance on your account as well as to future 
balances in accordance with this Agreement and applicable law. If required
by applicable law, we will permit you to reject certain types of changes, by 
providing us with written notice and closing your account and you would then
be permitted to repay any balance on the account under the terms in effect prior 
to the change.

9. Savings Account Required. All applicants and co-applicants on a credit card 
account must have an open savings account that carries a share par balance. You 
must continue to be a member of the Credit Union and comply with the basic 
account requirements to maintain eligibility for this Account. You may close 
your Account at any time by notifying us in writing and returning all Cards cut 
in half.

10. Credit Card Fees. We may charge your Card or your Account for Card related 
fees. The application and payment of the fee will not correct the situation  that 
caused the fee to be charged. Please refer to our current Credit Card Pricing 
Information.

Other Fees: (1) If you ask the Credit Union for statement research and 
reconstruction services for any reason, you will be charged the same hourly rate 
then being charged by the Credit Union for all of its checking accounts for that 
service; (2) Additional fees may be charged if agreed between you and us; and, 
(3) To the extent not prohibited by law, if you are in default, you agree to pay 
our collections costs, attorney’s fees and court costs incurred in enforcing our 
rights under this Agreement.

We may waive any of the fees in this Agreement at our discretion; however, we 
reserve the right to begin charging any fee that was previously waived without 
providing prior notice to you.

11. Reevaluation of Credit. We can reinvestigate  and reevaluate any 
information you provided on your credit application at any time, and in the 
course of doing so, we may ask you for additional information, request credit 
bureau reports and/or otherwise verify your current credit standing.

12. Account Closing. We may cancel, revoke, reduce the amount of your credit 
line or suspend your rights under this Agreement and require the return of the 
Card(s) for any reason, including your default, without notice to you except in 
those situations  where notice is required by law. You may also close the account 
at any time by notifying us in writing and returning  all Cards. If the account
is closed or we terminate  or suspend your credit privileges for any reason,
you must still repay any unpaid balance you owe to us including charges and 
or transactions not yet received by us, as well as subsequent Finance Charges 
and other charges according to the terms of this Agreement. Each Card is our 
property and you agree that the Cards are not transferable and to surrender any 

Card upon demand. If this is a joint account, either person who is liable on the 

account may give notice to cancel the account, and we may close it without 

notifying the other liable person.

13. Default. You will be in default, and we may, without notifying you, 

temporarily suspend your credit, close your account, cancel all Cards issued on 

it and require immediate payment of your entire balance if any of the following 

occurs:

a. You fail to make a payment when it is due;

b. You do not follow the terms of this Agreement in any way;

c.  You have made any false or misleading statement on the application for your 

account;

d. You fail to pay any other loans you owe us;

e.  You become insolvent or die;

f.  There is an attachment, execution or levy against your property or you make 

an assignment for the beneﬁ t of creditors;

g.  A bankruptcy petition  is ﬁ led by or against you or your spouse;

h.  A guardian, conservator, receiver, custodian or trustee  is appointed for you;

i.   You are generally not paying your debts as they become due; or

j.  There has been a material adverse change in your ﬁ nancial standing.

14. Consent To Recover Delinquent Payments From Accounts.

a.  In consideration  for and as a condition of the Credit Union issuing a Card(s) 

to you, you agree that if you fail to make your required payments the Credit 

Union can take any monies on deposit at the Credit Union in which you have 

an interest  to recover all or part of your delinquent  debt without advance 

notice to you and without waiving other rights we have to collect what you 

owe. This consent is not a pledge of any shares and will not affect your right 

to withdraw shares prior to our exercise of our rights following your payment 

default. This consent applies to all funds you voluntarily deposit to Credit 

Union accounts, including funds such as Social Security direct deposit that 

are normally exempt from creditors’ remedies (this  does not include your 

Individual Retirement, KEOGH or SEPP account). You understand that we will 

never require you to deposit exempt funds to Credit Union accounts.

b.  For Cards secured by Shares, an amount equal to 100% of your credit limit is 

held in your Regular Savings Account as collateral for your credit. If you give 

the Credit Union a speciﬁ c pledge of shares by signing a separate pledge of 

shares, your pledged shares will secure your Account. You may not withdraw 

amounts that have been speciﬁ cally pledged to secure your Account until 

the Credit Union agrees to release all or part of the pledged amount. If you 

default in your payments under this Agreement, we have the right to apply 

the amount speciﬁ cally pledged to pay off this account in full or in part.

c.  The security interests  in this section apply even if your Card(s) is otherwise 

designated “secured” or “unsecured.”

15. Attorneys’ Fees. You agree to pay all costs incurred by us in collecting 

your indebtedness  or in enforcing this agreement including attorney’s fees and 

costs, as well as those costs, expenses and attorney’s fees incurred in appellate, 

bankruptcy and post-judgment proceedings, except to the extent such costs, fees 

or expenses are prohibited by law.

16. Returns and Adjustments. Merchants and others who honor the Card may 

give credit for returns or adjustments, and they will do so by sending us a credit 

slip, which we will post to your account. If your credits and payments exceed 

what you owe us, we will hold and apply this credit balance against future 

purchases and cash advances, or if it is $1.00 or more, refund it on your written 

request or automatically after 6 months.

17. Plan Merchant Disputes. We are not liable for the refusal of any plan 

merchant or ﬁ nancial institution to honor your Card.

18. Additional Beneﬁ ts/Card Enhancements. The Credit Union may from

time to time offer additional services to your Account, discontinue any credit 

service, or replace your Card with another Card at no additional cost to you. You 

understand that the Credit Union is not obligated to offer such services and may 

withdraw or change them at any time.

19. Use of Card for Illegal or Risky Transactions. You agree that you will not 

use or allow others to use your Card(s) for illegal transactions such as illegal 

In this Agreement the words “you” and “your” mean each and all of those 

signing, using or having a credit Card account with Northwest Federal Credit 

Union or any division thereof, referred to as “we” and “us” or “Credit Union”. 

The “Card” means any credit Card issued to you or those designated by you 

under the terms of this Agreement. “Use of the Card” means any procedures used 

by you, or someone authorized by you, to make a purchase or obtain a cash 

your account to exceed the credit limit, and you agree that you are liable for 

any such transactions as well as interest. If you make a transaction that would 

cause you to exceed your total credit limit we may (1) authorize the transaction 

without increasing your total credit limit; (2) authorize the transaction without 

increasing your total credit limit and treat that amount as immediately due, 

or (3) deny authorization. If the authorization is denied we may notify the 

an ANNUAL PERCENTAGE RATE of 14.75%. The margin is based on an evaluation 

of your credit history and may be reviewed and adjusted annually. The Annual 

Percentage Rate will not be higher than 18.00%, regardless of the index rate.

The Index Rate used for calculating your Periodic Rate for a billing cycle is the 

Prime Rate published in the Wall Street Journal on the last business day of the 

prior month (the “Periodic Rate Adjustment Date”). There are 12 Periodic Rate 

advance whether or not the purchase or advance is evidenced by a signed written 

person who attempted the transaction that it has been refused. If we authorize 

Adjustment Dates per year.

document. Virginia law will be used to interpret this Agreement unless federal 

law applies. The provisions of this Agreement are severable. If any provision of 

this Agreement is held by a court of law to be invalid or unenforceable the rest 

of this Agreement will not be affected.

1. Acceptance of Cardholder Agreement. By either using the account or 

signing, using or accepting the plastic cards(s) issued to you by us (your 

“Card(s)”), you accept the terms and conditions of this Agreement. All Cards 

issued to you remain our property and must be returned to us upon request. 

Once you have received your Card, call the phone number shown on the front 

of the Card to activate your Card. By activating your Card, you acknowledge you 

have received a copy of this disclosure. We may delay or deny access to your 

account until you have called to conﬁ rm that you have received and activated 

your Card.

2. Credit Line. Your Card account will be an open end account. This means 

that you may borrow the full amount of the line of credit, repay the principal, 

accrued interest  and fees in full or in part, and borrow again up to your 

maximum line of credit, as long as you continue to be creditworthy and a 

member of the Credit Union in good standing.  To remain in good standing,  you 

must meet your entire loan and account obligations to the Credit Union and 

comply with applicable laws and the Credit Union’s bylaws. You agree to not use 

your Card when the use will exceed your total credit limit. You also agree that 

we are not obligated to extend credit to you for an amount that would make 

your outstanding balance exceed your total credit limit or for any amount if your 

outstanding balance is already over the total credit limit. We can change your 

credit limit at any time. If we allow you to use your account for more than your 

limit, you still agree to pay the full amount you owe us. We may decline to honor 

any transactions for any reason. You agree that you will not use your account for 

any transaction that is illegal under any applicable law.

3. Promise To Pay. You agree to pay us the amount of purchases, cash advances, 

balance transfers, fees and ﬁ nance charges that you, your coapplicant and/or 

authorized users make (even if we didn’t issue a Card in that person’s name) and 

whether or not you notify us that he or she will be using it. Each person who 

uses the Card(s) or permits another to use the Card(s) agrees to be jointly and 

severally liable to the Credit Union for all obligations due to the Credit Union 

hereunder.  If another person has use of your account and you want to end that 

person’s privilege, you must recover and return that person’s Card, if any. If you 

are unable to recover and return the Card, you will continue to be liable for any 

charges made unless you tell us to cancel all Cards and establish a new account 

for you. We will automatically cancel all Cards if you notify us of unauthorized 

use. Your obligation to pay the account balance continues even though an 

agreement, divorce decree or other court judgment to which we are not a party 

may direct you or one of the other persons responsible under this Agreement to 

pay the account.

4. Authorizations. Some transactions on your account will require prior 

approval. These prior approvals are called “authorizations”. We may limit the 

number of authorizations we will give the account during any certain period 

of time (day, weekend, week) and we may deny an authorization if we suspect 

that your account is being used without your permission. If our authorization 

system is not working fully, we may be unable to give an authorization. For 

security reasons, we cannot explain the details of how the authorization system 

works. You agree that we will not be liable for failing to give an authorization. 

Transactions at some participating  merchants (such as hotels, car rental 

companies, restaurants and gas stations)  may result in authorizations for 

amounts greater than the actual purchase amount, which will have the effect 

of making less credit available on your account for several days (usually until 

the date the actual purchase amount is received from the merchant).  We may, 

but are not required to, authorize transactions that will cause the balance on 

a transaction that causes your account to exceed its credit limit, it does not 

mean that we will do so again in the future. In addition, we reserve the right 

to deny transactions or authorizations from merchants apparently engaging 

in the Internet gambling business or identifying themselves through the Card 

transaction record or otherwise as engaged in such business.

5. Special Features. You may receive separate information about special features 

of your Mastercard account. Your use of such features will be governed both by 

the terms of this Agreement and by the terms contained in such

separate information.

6. Monthly Payment. Your monthly statement will tell you the total amount 

that you owe us, the minimum payment that you must make and your payment 

due date. The minimum payment for credit card accounts will be the greater of 

(1) 2% of the new balance or (2) $35.00. If the new balance of your account is 

less than $35.00 the minimum payment will be the new balance.

You may pay the new balance in whole or in part at any time. We will not charge 

you a penalty for paying more than the minimum payment. We will determine at 

our option, the order in which payments will be applied toward Purchases, Cash 

Advances, Balance Transfer, unpaid Finance Charges and other Fees and Charges 

in accordance with applicable laws. We may accept checks marked “payment in 

full” or with words of similar effect without losing any of our rights to collect 

the full balance of your account with us. In addition, any past due amount is 

due and payable immediately. If your balance exceeds your credit limit, we also 

require that you pay the over limit amount.

Any payment submitted to us in the form of a check or other paper document 

may be converted to an electronic transaction through procedures established by 

the National Automated Clearing House Association. If this occurs, the original 

check or other document that you send to us will not be retained,  but a copy 

would be available if requested.

7. Finance Charges, Grace Period and Index Rate. A FINANCE CHARGE will  be 

imposed on Credit Purchases only if you elect not to pay the entire New Balance 

of purchases shown on your monthly statement for the previous billing cycle 

within 25 days from the closing date of that statement. If you elect not

to pay the entire New Balance of purchases shown on your previous monthly 

statement within that 25-day period, a FINANCE CHARGE will be imposed on 

the unpaid average daily balance of such Credit Purchases from the previous 

statement closing date and on new Credit Purchases from the date of posting to 

your account during the current billing cycle, and will continue to accrue until 

the closing date of the billing cycle preceding the date on which the entire New 

Balance of purchases is paid in full or until the date of payment if more than

25 days from the closing date. A FINANCE CHARGE will be imposed on each Cash 

Advance from the transaction date and continue daily until the date each Cash 

Advance is paid in full.

The FINANCE CHARGE for a billing cycle is computed by applying the monthly 

Periodic Rate to the average daily balance of Credit Purchases and Cash Advances, 

which is determined by dividing the sum of the daily balances during the billing 

cycle by the number of days in the cycle. Each daily balance of Credit Purchases 

and Cash Advances is determined by adding to the outstanding unpaid balance 

of Credit Purchases and Cash Advances at the beginning of the billing cycle any 

new Credit Purchases and Cash Advances posted to your account, and subtracting  

any payments as received and credits as posted to your account, but excluding 

any unpaid FINANCE CHARGES.

Mastercard Credit Card Periodic Rate: To determine the Periodic Rate, we take 

the “Index Rate” as deﬁ ned below, add a Margin and divide that number by 12 

to arrive at the periodic rate. For example, if the index rate were 10.0% and the 

margin were 4.75%, the Periodic Rate for that billing cycle would be 1.2292% 

(10.0% plus 4.75% divided by 12). A periodic rate of 1.2292% corresponds to 

Because the Index Rate may go up or down, the Periodic rate applied to your 

Average Daily Purchases Balance or Average Daily Cash Advance Balance, as the 

case may be, may also increase or decrease, thereby increasing or decreasing the 

number of payments you will be required to make in order to repay your Total 

New Balance.

The Periodic Rate that is applied to your Average Daily Purchases Balance and 

Average Daily Cash Advance Balance appears on your monthly statement. The 

Periodic Rate, in effect at the time of your Card approval, was provided to you in 

a separate Credit Union initial welcome and or acceptance letter.

8. Change In Terms Of Your Account. We can change or add to any terms of 

your account at any time. We do not guarantee  that the fees and the Annual 

Percentage Rates (APRs) on this account are for any particular length of time. 

Future changes will be made in accordance with this Agreement and applicable 

law. We will provide you with such notice as is required by applicable law. Such 

changes may apply to the existing balance on your account as well as to future 

balances in accordance with this Agreement and applicable law. If required

by applicable law, we will permit you to reject certain types of changes, by 

providing us with written notice and closing your account and you would then

be permitted to repay any balance on the account under the terms in effect prior 

to the change.

9. Savings Account Required. All applicants and co-applicants on a credit card 

account must have an open savings account that carries a share par balance. You 

must continue to be a member of the Credit Union and comply with the basic 

account requirements to maintain eligibility for this Account. You may close 

your Account at any time by notifying us in writing and returning all Cards cut 

in half.

Information.

10. Credit Card Fees. We may charge your Card or your Account for Card related 

fees. The application and payment of the fee will not correct the situation  that 

caused the fee to be charged. Please refer to our current Credit Card Pricing 

Other Fees: (1) If you ask the Credit Union for statement research and 

reconstruction services for any reason, you will be charged the same hourly rate 

then being charged by the Credit Union for all of its checking accounts for that 

service; (2) Additional fees may be charged if agreed between you and us; and, 

(3) To the extent not prohibited by law, if you are in default, you agree to pay 

our collections costs, attorney’s fees and court costs incurred in enforcing our 

rights under this Agreement.

We may waive any of the fees in this Agreement at our discretion; however, we 

reserve the right to begin charging any fee that was previously waived without 

providing prior notice to you.

11. Reevaluation of Credit. We can reinvestigate  and reevaluate any 

information you provided on your credit application at any time, and in the 

course of doing so, we may ask you for additional information, request credit 

bureau reports and/or otherwise verify your current credit standing.

12. Account Closing. We may cancel, revoke, reduce the amount of your credit 

line or suspend your rights under this Agreement and require the return of the 

Card(s) for any reason, including your default, without notice to you except in 

those situations  where notice is required by law. You may also close the account 

at any time by notifying us in writing and returning  all Cards. If the account

is closed or we terminate  or suspend your credit privileges for any reason,

you must still repay any unpaid balance you owe to us including charges and 

or transactions not yet received by us, as well as subsequent Finance Charges 

and other charges according to the terms of this Agreement. Each Card is our 

property and you agree that the Cards are not transferable and to surrender any 

Card upon demand. If this is a joint account, either person who is liable on the 
account may give notice to cancel the account, and we may close it without 
notifying the other liable person.

13. Default. You will be in default, and we may, without notifying you, 
temporarily suspend your credit, close your account, cancel all Cards issued on 
it and require immediate payment of your entire balance if any of the following 
occurs:
a. You fail to make a payment when it is due;
b. You do not follow the terms of this Agreement in any way;
c.  You have made any false or misleading statement on the application for your 

account;

d. You fail to pay any other loans you owe us;
e.  You become insolvent or die;
f.  There is an attachment, execution or levy against your property or you make 

an assignment for the beneﬁ t of creditors;

g.  A bankruptcy petition  is ﬁ led by or against you or your spouse;
h.  A guardian, conservator, receiver, custodian or trustee  is appointed for you;
i.   You are generally not paying your debts as they become due; or
j.  There has been a material adverse change in your ﬁ nancial standing.

14. Consent To Recover Delinquent Payments From Accounts.
a.  In consideration  for and as a condition of the Credit Union issuing a Card(s) 
to you, you agree that if you fail to make your required payments the Credit 
Union can take any monies on deposit at the Credit Union in which you have 
an interest  to recover all or part of your delinquent  debt without advance 
notice to you and without waiving other rights we have to collect what you 
owe. This consent is not a pledge of any shares and will not affect your right 
to withdraw shares prior to our exercise of our rights following your payment 
default. This consent applies to all funds you voluntarily deposit to Credit 
Union accounts, including funds such as Social Security direct deposit that 
are normally exempt from creditors’ remedies (this  does not include your 
Individual Retirement, KEOGH or SEPP account). You understand that we will 
never require you to deposit exempt funds to Credit Union accounts.

b.  For Cards secured by Shares, an amount equal to 100% of your credit limit is 
held in your Regular Savings Account as collateral for your credit. If you give 
the Credit Union a speciﬁ c pledge of shares by signing a separate pledge of 
shares, your pledged shares will secure your Account. You may not withdraw 
amounts that have been speciﬁ cally pledged to secure your Account until 
the Credit Union agrees to release all or part of the pledged amount. If you 
default in your payments under this Agreement, we have the right to apply 
the amount speciﬁ cally pledged to pay off this account in full or in part.
c.  The security interests  in this section apply even if your Card(s) is otherwise 

designated “secured” or “unsecured.”

15. Attorneys’ Fees. You agree to pay all costs incurred by us in collecting 
your indebtedness  or in enforcing this agreement including attorney’s fees and 
costs, as well as those costs, expenses and attorney’s fees incurred in appellate, 
bankruptcy and post-judgment proceedings, except to the extent such costs, fees 
or expenses are prohibited by law.

16. Returns and Adjustments. Merchants and others who honor the Card may 
give credit for returns or adjustments, and they will do so by sending us a credit 
slip, which we will post to your account. If your credits and payments exceed 
what you owe us, we will hold and apply this credit balance against future 
purchases and cash advances, or if it is $1.00 or more, refund it on your written 
request or automatically after 6 months.

17. Plan Merchant Disputes. We are not liable for the refusal of any plan 
merchant or ﬁ nancial institution to honor your Card.

18. Additional Beneﬁ ts/Card Enhancements. The Credit Union may from
time to time offer additional services to your Account, discontinue any credit 
service, or replace your Card with another Card at no additional cost to you. You 
understand that the Credit Union is not obligated to offer such services and may 
withdraw or change them at any time.

19. Use of Card for Illegal or Risky Transactions. You agree that you will not 
use or allow others to use your Card(s) for illegal transactions such as illegal 

REALTOR® Credit Card 

Agreement and

Disclosure Statement

You must contact us within 60 days after the error appeared on your statement. 

You must notify us of any potential  errors in writing. You may call us, but if you 

do we are not required to investigate any potential  errors and you may have to 

pay the amount in question.

While we investigate whether or not there has been an error, the following are 

true:

on that amount.

•   We cannot try to collect the amount in question, or report you as delinquent 

•   The charge in question may remain on your statement, and we may continue 

to charge you interest  on that amount. But, if we determine that we made a 

mistake, you will not have to pay the amount in question or any interest  or 

other fees related to that amount.

•   While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance.

•   We can apply any unpaid amount against your credit limit.

25. Your Rights If You Are Dissatisﬁ ed With Your Credit Card Purchases.

If you are dissatisﬁ ed with the goods or services that you have purchased with 

your Card, and you have tried in good faith to correct the problem with the 

merchant, you may have the right not to pay the remaining amount due on the 

purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100 miles 

of your current mailing address, and the purchase price must have been more 

than $50. (Note: Neither of these are necessary if your purchase was based on 

an advertisement we mailed to you, or if we own the company that sold you 

the goods or services.)

2. You must have used your Card for the purchase. Purchases made with cash 

advances from an ATM or with a check that accesses your Card account do not 

qualify.

3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisﬁ ed with the 

purchase, contact us in writing at:

REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union

P.O. Box 1229

Herndon, VA 20172-1229

While we investigate,  the same rules apply to the disputed amount as discussed 

above. After we ﬁ nish our investigation, we will tell you our decision. At that 

point, if we think you owe an amount and you do not pay we may report you as 

delinquent.

26. Change Of Name, Address, Or Telephone Number(s). You are responsible 

for promptly notifying us of a change in your name, address (including the

e-mail address(es) you use for online banking with us and any other e-mail 

address(es) at which you agree to be contacted), or telephone  number(s) 

(including any wireless telephone  number(s)).

27. Inactivity. Cards unused and or idle for twelve (12) months or more with a 

zero (0) balance will automatically be closed. Should that occur an application 

and credit approval would be required to establish a new Card account.

online gambling. The Credit Union may refuse to honor any transaction we 
reasonably believe to be illegal. However, ultimate responsibility for determining 
the legality of transactions for which your Card is used rests with you, not
with the Credit Union. You agree to hold us harmless for any damages or other 
liability arising from a transaction initiated  by you or your authorized user 
for the purpose of conducting an illegal activity, including but not limited to, 
internet gambling or interstate sports betting.  We reserve the right to decline 
authorization of transactions for activities we believe may violate law or pose 
signiﬁ cant risk to our members or us. You cannot use the actual or alleged 
illegality of a transaction for which authorized use of your account was made as 
a defense to your obligation to pay.

20. Liability for Unauthorized Use. If you believe that your Card may have 
been lost or stolen or that your account number may have been used without 
your authorization you must notify us immediately at: (866) 570-1238 or via 
our website, or by writing to REALTORS® Federal Credit Union, a Division of 
Northwest Federal Credit Union P.O. Box 1229 Herndon, VA 20172-1229. You 
may be liable for the unauthorized use of your Card, however depending on 
the circumstances you may qualify for zero liability under the Mastercard zero 
liability program.

21. Lost Or Stolen Cards. You agree to notify us immediately if your Card is 
ever lost or stolen or if unauthorized use may occur. You agree to assist us in 
determining the facts, circumstances, and other pertinent information relating to 
any loss, theft, or possible unauthorized use of your Card(s) and to comply with 
such procedures as we may require in connection with our investigation. We will 
send you a new Card with a new account number to replace the Card that was 
lost or stolen. Although you will be issued a new account number, you will not 
be considered to have opened a new account, and any existing balance will be 
transferred  to the replacement account.

22. Foreign Transactions. Purchases and cash advances made with Mastercard 
outside of the United States and its territories may incur an international 
transaction fee. This fee, which is up to one percentage point (1%) of the 
transaction amount, is assessed by Mastercard. The Credit Union, as Card 
issuer, does not assess an additional international transaction fee. If you 
effect a transaction with your Mastercard Card in a currency other than U.S. 
dollars, Mastercard International Incorporated (“Mastercard”) will convert the 
charge into U.S. dollars using its currency conversion procedure. Currently, 
the currency conversion rate used by Mastercard for such transactions is 
generally either a government mandated rate or a wholesale rate determined 
by Mastercard for the processing cycle in which the transaction is processed. 
The currency conversion rate used by Mastercard for processing date may 
differ from the rate in effect on the date of the transaction or the date the 
transaction is posted to your billing statement.

23. Effect of Agreement and Amendments. This Agreement governs all 
transactions on your account even though the sales, cash advance, credit, or 
other slips you sign or receive may contain different terms. We may amend or 
change this Agreement, including rates, at any time. If we do so, we will notify 
you in writing in accordance with the applicable law. However, we may reduce 
charges, fees and rates without sending you an advance notice. Except as limited 
by applicable law, any amendment will apply to all then outstanding unpaid 
indebtedness  arising from the use of your Card prior to the effective date of the 
amendment. Any such amendment will not require your written consent, but 
your consent (if required by applicable law) may be evidenced by your use of the 
Card after we give you notice of the amendment.

24. What To Do If You Think You Find A Mistake On Your Statement. If you 
think there is an error on your statement, write to us at:
REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union
P.O. Box 1229
Herndon, VA 20172-1229

In your letter,  give us the following information:
•   Account information: Your name and account number.
•   Dollar amount: The dollar amount of the suspected error.
•   Description of Problem: If you think there is an error on your bill, describe 

what you believe is wrong and why you believe it is a mistake.

All information about the Mastercard Credit Cards described in this disclosure is 

current as of 6/1/2017. Subject to change.

GAM (6/1/2017) 

REALTOR® Credit Card 

Agreement and

Disclosure Statement

You must contact us within 60 days after the error appeared on your statement. 

You must notify us of any potential  errors in writing. You may call us, but if you 
do we are not required to investigate any potential  errors and you may have to 
pay the amount in question.
While we investigate whether or not there has been an error, the following are 
true:

•   We cannot try to collect the amount in question, or report you as delinquent 

on that amount.

•   The charge in question may remain on your statement, and we may continue 
to charge you interest  on that amount. But, if we determine that we made a 
mistake, you will not have to pay the amount in question or any interest  or 
other fees related to that amount.

•   While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance.

•   We can apply any unpaid amount against your credit limit.

25. Your Rights If You Are Dissatisﬁ ed With Your Credit Card Purchases.
If you are dissatisﬁ ed with the goods or services that you have purchased with 
your Card, and you have tried in good faith to correct the problem with the 
merchant, you may have the right not to pay the remaining amount due on the 
purchase.

To use this right, all of the following must be true:
1.  The purchase must have been made in your home state or within 100 miles 

of your current mailing address, and the purchase price must have been more 
than $50. (Note: Neither of these are necessary if your purchase was based on 
an advertisement we mailed to you, or if we own the company that sold you 
the goods or services.)

2. You must have used your Card for the purchase. Purchases made with cash 

advances from an ATM or with a check that accesses your Card account do not 
qualify.

3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisﬁ ed with the 
purchase, contact us in writing at:
REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union
P.O. Box 1229
Herndon, VA 20172-1229

While we investigate,  the same rules apply to the disputed amount as discussed 
above. After we ﬁ nish our investigation, we will tell you our decision. At that 
point, if we think you owe an amount and you do not pay we may report you as 
delinquent.

26. Change Of Name, Address, Or Telephone Number(s). You are responsible 
for promptly notifying us of a change in your name, address (including the
e-mail address(es) you use for online banking with us and any other e-mail 
address(es) at which you agree to be contacted), or telephone  number(s) 
(including any wireless telephone  number(s)).

27. Inactivity. Cards unused and or idle for twelve (12) months or more with a 
zero (0) balance will automatically be closed. Should that occur an application 
and credit approval would be required to establish a new Card account.

online gambling. The Credit Union may refuse to honor any transaction we 

reasonably believe to be illegal. However, ultimate responsibility for determining 

the legality of transactions for which your Card is used rests with you, not

with the Credit Union. You agree to hold us harmless for any damages or other 

liability arising from a transaction initiated  by you or your authorized user 

for the purpose of conducting an illegal activity, including but not limited to, 

internet gambling or interstate sports betting.  We reserve the right to decline 

authorization of transactions for activities we believe may violate law or pose 

signiﬁ cant risk to our members or us. You cannot use the actual or alleged 

illegality of a transaction for which authorized use of your account was made as 

a defense to your obligation to pay.

20. Liability for Unauthorized Use. If you believe that your Card may have 

been lost or stolen or that your account number may have been used without 

your authorization you must notify us immediately at: (866) 570-1238 or via 

our website, or by writing to REALTORS® Federal Credit Union, a Division of 

Northwest Federal Credit Union P.O. Box 1229 Herndon, VA 20172-1229. You 

may be liable for the unauthorized use of your Card, however depending on 

the circumstances you may qualify for zero liability under the Mastercard zero 

liability program.

21. Lost Or Stolen Cards. You agree to notify us immediately if your Card is 

ever lost or stolen or if unauthorized use may occur. You agree to assist us in 

determining the facts, circumstances, and other pertinent information relating to 

any loss, theft, or possible unauthorized use of your Card(s) and to comply with 

such procedures as we may require in connection with our investigation. We will 

send you a new Card with a new account number to replace the Card that was 

lost or stolen. Although you will be issued a new account number, you will not 

be considered to have opened a new account, and any existing balance will be 

transferred  to the replacement account.

22. Foreign Transactions. Purchases and cash advances made with Mastercard 

outside of the United States and its territories may incur an international 

transaction fee. This fee, which is up to one percentage point (1%) of the 

transaction amount, is assessed by Mastercard. The Credit Union, as Card 

issuer, does not assess an additional international transaction fee. If you 

effect a transaction with your Mastercard Card in a currency other than U.S. 

dollars, Mastercard International Incorporated (“Mastercard”) will convert the 

charge into U.S. dollars using its currency conversion procedure. Currently, 

the currency conversion rate used by Mastercard for such transactions is 

generally either a government mandated rate or a wholesale rate determined 

by Mastercard for the processing cycle in which the transaction is processed. 

The currency conversion rate used by Mastercard for processing date may 

differ from the rate in effect on the date of the transaction or the date the 

transaction is posted to your billing statement.

23. Effect of Agreement and Amendments. This Agreement governs all 

transactions on your account even though the sales, cash advance, credit, or 

other slips you sign or receive may contain different terms. We may amend or 

change this Agreement, including rates, at any time. If we do so, we will notify 

you in writing in accordance with the applicable law. However, we may reduce 

charges, fees and rates without sending you an advance notice. Except as limited 

by applicable law, any amendment will apply to all then outstanding unpaid 

indebtedness  arising from the use of your Card prior to the effective date of the 

amendment. Any such amendment will not require your written consent, but 

your consent (if required by applicable law) may be evidenced by your use of the 

Card after we give you notice of the amendment.

24. What To Do If You Think You Find A Mistake On Your Statement. If you 

think there is an error on your statement, write to us at:

REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union

P.O. Box 1229

Herndon, VA 20172-1229

In your letter,  give us the following information:

•   Account information: Your name and account number.

•   Dollar amount: The dollar amount of the suspected error.

•   Description of Problem: If you think there is an error on your bill, describe 

what you believe is wrong and why you believe it is a mistake.

All information about the Mastercard Credit Cards described in this disclosure is 

current as of 6/1/2017. Subject to change.

GAM (6/1/2017) 

REALTOR® Credit Card 

Agreement and

Disclosure Statement

You must contact us within 60 days after the error appeared on your statement. 

You must notify us of any potential  errors in writing. You may call us, but if you 

do we are not required to investigate any potential  errors and you may have to 

pay the amount in question.

While we investigate whether or not there has been an error, the following are 

true:

on that amount.

•   We cannot try to collect the amount in question, or report you as delinquent 

•   The charge in question may remain on your statement, and we may continue 

to charge you interest  on that amount. But, if we determine that we made a 

mistake, you will not have to pay the amount in question or any interest  or 

other fees related to that amount.

•   While you do not have to pay the amount in question, you are responsible for 

the remainder of your balance.

•   We can apply any unpaid amount against your credit limit.

25. Your Rights If You Are Dissatisﬁ ed With Your Credit Card Purchases.

If you are dissatisﬁ ed with the goods or services that you have purchased with 

your Card, and you have tried in good faith to correct the problem with the 

merchant, you may have the right not to pay the remaining amount due on the 

purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100 miles 

of your current mailing address, and the purchase price must have been more 

than $50. (Note: Neither of these are necessary if your purchase was based on 

an advertisement we mailed to you, or if we own the company that sold you 

the goods or services.)

2. You must have used your Card for the purchase. Purchases made with cash 

advances from an ATM or with a check that accesses your Card account do not 

qualify.

3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisﬁ ed with the 

purchase, contact us in writing at:

REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union

P.O. Box 1229

Herndon, VA 20172-1229

While we investigate,  the same rules apply to the disputed amount as discussed 

above. After we ﬁ nish our investigation, we will tell you our decision. At that 

point, if we think you owe an amount and you do not pay we may report you as 

delinquent.

26. Change Of Name, Address, Or Telephone Number(s). You are responsible 

for promptly notifying us of a change in your name, address (including the

e-mail address(es) you use for online banking with us and any other e-mail 

address(es) at which you agree to be contacted), or telephone  number(s) 

(including any wireless telephone  number(s)).

27. Inactivity. Cards unused and or idle for twelve (12) months or more with a 

zero (0) balance will automatically be closed. Should that occur an application 

and credit approval would be required to establish a new Card account.

online gambling. The Credit Union may refuse to honor any transaction we 

reasonably believe to be illegal. However, ultimate responsibility for determining 

the legality of transactions for which your Card is used rests with you, not

with the Credit Union. You agree to hold us harmless for any damages or other 

liability arising from a transaction initiated  by you or your authorized user 

for the purpose of conducting an illegal activity, including but not limited to, 

internet gambling or interstate sports betting.  We reserve the right to decline 

authorization of transactions for activities we believe may violate law or pose 

signiﬁ cant risk to our members or us. You cannot use the actual or alleged 

illegality of a transaction for which authorized use of your account was made as 

a defense to your obligation to pay.

20. Liability for Unauthorized Use. If you believe that your Card may have 

been lost or stolen or that your account number may have been used without 

your authorization you must notify us immediately at: (866) 570-1238 or via 

our website, or by writing to REALTORS® Federal Credit Union, a Division of 

Northwest Federal Credit Union P.O. Box 1229 Herndon, VA 20172-1229. You 

may be liable for the unauthorized use of your Card, however depending on 

the circumstances you may qualify for zero liability under the Mastercard zero 

liability program.

21. Lost Or Stolen Cards. You agree to notify us immediately if your Card is 

ever lost or stolen or if unauthorized use may occur. You agree to assist us in 

determining the facts, circumstances, and other pertinent information relating to 

any loss, theft, or possible unauthorized use of your Card(s) and to comply with 

such procedures as we may require in connection with our investigation. We will 

send you a new Card with a new account number to replace the Card that was 

lost or stolen. Although you will be issued a new account number, you will not 

be considered to have opened a new account, and any existing balance will be 

transferred  to the replacement account.

22. Foreign Transactions. Purchases and cash advances made with Mastercard 

outside of the United States and its territories may incur an international 

transaction fee. This fee, which is up to one percentage point (1%) of the 

transaction amount, is assessed by Mastercard. The Credit Union, as Card 

issuer, does not assess an additional international transaction fee. If you 

effect a transaction with your Mastercard Card in a currency other than U.S. 

dollars, Mastercard International Incorporated (“Mastercard”) will convert the 

charge into U.S. dollars using its currency conversion procedure. Currently, 

the currency conversion rate used by Mastercard for such transactions is 

generally either a government mandated rate or a wholesale rate determined 

by Mastercard for the processing cycle in which the transaction is processed. 

The currency conversion rate used by Mastercard for processing date may 

differ from the rate in effect on the date of the transaction or the date the 

transaction is posted to your billing statement.

23. Effect of Agreement and Amendments. This Agreement governs all 

transactions on your account even though the sales, cash advance, credit, or 

other slips you sign or receive may contain different terms. We may amend or 

change this Agreement, including rates, at any time. If we do so, we will notify 

you in writing in accordance with the applicable law. However, we may reduce 

charges, fees and rates without sending you an advance notice. Except as limited 

by applicable law, any amendment will apply to all then outstanding unpaid 

indebtedness  arising from the use of your Card prior to the effective date of the 

amendment. Any such amendment will not require your written consent, but 

your consent (if required by applicable law) may be evidenced by your use of the 

Card after we give you notice of the amendment.

24. What To Do If You Think You Find A Mistake On Your Statement. If you 

think there is an error on your statement, write to us at:

REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union

P.O. Box 1229

Herndon, VA 20172-1229

In your letter,  give us the following information:

•   Account information: Your name and account number.

•   Dollar amount: The dollar amount of the suspected error.

•   Description of Problem: If you think there is an error on your bill, describe 

what you believe is wrong and why you believe it is a mistake.

All information about the Mastercard Credit Cards described in this disclosure is 
current as of 6/1/2017. Subject to change.

GAM (6/1/2017)