�CUNA Mutual Group 1991, 2006, 09, 10, 12 All Rights Reserved DTXXB1 (MXC500 CCM002)   
VISA CREDIT BUILDER/VISA PLATINUM/VISA GOLD
CONSUMER CREDIT CARD AGREEMENT
 
In this Agreement, �Agreement� means this Consumer Cred it Card Agreement. �Disclosure� means the Credit Card 
Account Opening Disclosure. The Account Opening Disclosure is  incorporated into this Consumer Credit Card Agreement 
and is part of the Agreement. In this Agreement the word s "you," �your,� and "yours" me an each and all of those who 
agree to be bound by this Agreement; "card" means the Visa credi t card and any duplicates, renewals, or substitutions the 
Credit Union issues to you; "account" means your Visa credit  card line-of-credit account with  the Credit Union; and "Credit 
Union" means the Credit Union whose name appears on this Agreement or anyone to whom the Credit Union transfers 
this Agreement. 
1. USING YOUR ACCOUNT �  If you are approved for an account, the Credit Un ion will establish a line of credit for you. 
You agree that your credit limit is the maximum amount (p urchases, cash advances, finance charges, plus "other 
charges") which you will have outstanding on your account at  any time. Unless disclosed otherwise, the Credit Union will 
not allow advances over the credit limit. If the Credit Unio n has a program whereby it allows payment of advances that 
exceed your credit limit, subject to a fee, the Credit Union  will provide you with notice, either orally, in writing, or 
electronically (notwithstanding the require ments of the paragraph entitled �Statement s and Notices�) explaining your right 
to opt in to the Credit Union�s program whereby it will honor adv ance requests over the credit limit. In the event you opt in  
to such a program, you agree to the terms of such a progra m. You may request an increase in your credit limit only by a 
method acceptable to the Credit Union. The Credit Union  may in crease or decrease your credit limit, refuse to make an 
advance and/or terminate your account at any time for any re ason not prohibited by law. If you are permitted to obta in 
cash advances on your account, we may, from time to time , issue convenience checks to you that may be drawn on your 
account. Convenience checks may not be used to make a pay ment on your account balance. If you use a convenience 
check, it will be posted to y our account as a cash advance.  We reserve the right to refu se to pay a convenience check 
drawn on your account for any reason and such refusal shall not  constitute wrongful dishonor. 
You may request that we stop the payment  of a convenience check drawn on y our account. You agree to pay any fee 
imposed to stop a payment on a convenien ce check issued on your account. Y ou may make a stop payment request 
orally, if permitted, or in writing. Your request must be ma de with sufficient time in advance of the presentment of  the 
check for payment to give us a reasonable opportunity to ac t on your request. In addition, your request must accurately 
describe the check including the exact account number, the payee, any check number that may be applicable, and the 
exact amount of the check. If permitted, you may make a stop payment request orally  but such a request will expire after 
14 days unless you confirm your request in writing within that time. Written stop pay ment orders are effective only for six 
(6) months and may be renewed for additional six month periods  by requesting in writing that the stop payment order be 
renewed. We are not required to notify y ou when a stop payment order expires. If we  re-credit your account after paying a 
check or draft over a valid and timely stop payment order, you ag ree to sign a statement describing the dispute with the 
payee, to assign to us all of your rights against the paye e or ot her holders of the check or draft and to assist us in any 
legal action. You agree to indemnify and hold us harmless f rom all costs and expenses, including attorney's fees, 
damages, or claims, related to our honoring your stop paymen t request or in failing to stop payment of an item as a result  
of incorrect information provided to us or the giving of inadequate time to act upon a stop payment request.  
2. USING YOUR CARD �  You understand that the use of your credit card or credit card account will constitute 
acknowledgement of receipt and agreement to the terms of t he Credit Card Agreement and Credit Card Account Opening 
Disclosure (Disclosure). You may use your card to make purchases from merchants and others who accept your card. 
The credit union is not responsible for the refusal of any merch ant or financial institution to honor your card. If you wish to  
pay for goods or services over the Inte rnet, you may be required to provide card  number security information before you 
will be permitted to complete the transaction. In addition , you may obtain cash advances from the Credit Union, from other 
financial institutions that accept your card, and from some a utomated teller machines (ATMs). (Not all ATMs accept your 
card.) If the credit union authorizes ATM transactions with your card, it will issue you a personal identi fication number 
(PIN). To obtain cash advances from an ATM, you must use the PIN issued to you for use with your card. You agree that 
you will not use your card for any transaction that is illega l under applicable federal, state, or  local law. Even if you use 
your card for an illegal transaction, you will be responsible f or all amounts and charges incurred in connection with the 
transaction. If you are permitted to obtain cash advances on your account, you may also use your card to purchase 
instruments and engage in transactions that we consider the e quivalent of cash. Such transactions will be posted to your 
account as cash advances and include, but are not limited to , wire transfers and money orders. This paragraph shall not 
be interpreted as permitting or authorizing any transaction tha t is illegal. 
3. PROMISE TO PAY �  You promise to pay all charges (purchases, cash advances, balance transfers, use of 
convenience checks or any other charge) made to your acc ount by you or anyone you authori ze to use your account. You 
also promise to pay all finance charges and other charges adde d to your account under the terms of this Agreement or 
  DTXXB1 (MXC500 CCM002)  another agreement you made with the Credit Union. If thi s is a joint account, the paragraph on JOINT ACCOUNTS also 
applies to your account. 
4. PERIODIC RATES �  The periodic rates applicable to purchases,  cash advances, and balance transfers are 
disclosed on the Disclosure that accompanies this Agreemen t. Any penalty rate that may be imposed for failing to make a  
payment by the payment due date is also disclosed on th e Disclosure. Any rate change will be made pursuant to 
applicable law. If the rate for your account is variable, a s indicated on the accompanying Disclosure, the rate charged on 
purchases, cash advances, balance transfers and any penalty ra te will vary periodically as disclosed in the Disclosure 
accompanying this Agreement. The initial rate on your accoun t for certain types of transactions may be an introductory 
discounted rate (Introductory Rate) that is  lower than the rate that would ordinar ily apply for that type of transaction. If an  
Introductory Rate applies to your account, the rates and the period of time it will be effective is shown on the Disclosur e 
accompanying this Agreement. After the Intr oductory Rate period expi res, the periodic rate will automatically increase to 
the rates that would ordinarily apply for that type of  transaction based on the terms of this Agreement.  
5. FINANCE CHARGES �  New purchases posted to  your account during a billing cycl e will not incur a finance charge 
for that billing cycle if you had a zero or credit balance a t the beginning of that billing cycl e, or you paid the entire new 
balance on the previous cycle's billing statement by the pa yment due date of that statement ; otherwise a finance charge 
will accrue from the date a purchase is posted to your accoun t. To avoid an additional finance charge on the balance  of 
purchases, you must pay the entire new balance on the billing statement by the payment due date of that statement. A 
finance charge begins to accrue on cash advances from the date you get the cash advance or from the first day of the 
billing cycle in which the cash advance is posted to your account, whichever is later (transaction date). 
The finance charge is calculated separately for purchases and cash advances. For purchases, the finance charge is 
computed by applying the periodic rate to the average daily balance of purchases. To calculate the average daily balance 
of purchases, we take the beginning outstanding balance of purchases each day, add any new purchases, and subtract 
any payments and/or credits. This gives us the daily balance of purchases. We then add all of the daily balances of 
purchases for the billing cycle together and divide the tot al by the number of days in the billing cycle. This gives us the 
average daily balance of purchases.  
For cash advances, the finance charge is computed by applyi ng the periodic rate to the average daily balance of cash 
advances. To calculate the average dail y balance of cash advances, we take the beginning outstanding balance of cash 
advances each day, add in any new cash advances, and subtract  any payments and/or credits that we apply to the cash 
advance balance. This gives us the daily balance of cash  advances. We then add all of the daily balances of cash 
advances for the billing cycle together and divide the total  by the number of days in the billing cycle. This gives us the 
average daily balance of cash advances. Balance transfer s are calculated in the same manner as cash advances. 
6. FOREIGN TRANSACTIONS �  Purchases and cash advances made in foreign currencies will be deb ited from your 
account in U.S. dollars. The exchange rate  between the transa ction currency and the billing currency used for processing 
international transactions is a rate selected by Visa from a range of rates available in wholesale currency markets for the 
applicable central processing date, which rate may vary from the rate Visa itself receiv es or the government-mandated 
rate in effect for the applicable central processing date. The exchange rate used on the processing date may differ from 
the rate that would have been used on the purchas e date or cardholder statement posting date.  
A fee (finance charge), calculated in U.S. dollars, will be im posed on all foreign transactions, including purchases, cash 
advances and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes 
on your card outside of the Un ited States, with the exception of U.S. military bases, U.S. te rritories, U.S. embassies or 
U.S. consulates. The Foreign Transaction Fee is set forth on the Disclosure accompanying this Agreement. 
7. FEES �  In addition to the periodic rate, the following addit ional fees may be imposed on your account. If applicable to 
your account, the fee amounts and explanations are disclose d on the Disclosure accompanying this Agreement. Your 
account may also be subject to additional fees as set forth on the Disclosure accompanying this Agreement. 
a. Annual Fee.  If your account is subject to an Annual Fee, the fee wil l be charged to your account upon the issuance of 
your card. Each year following, the annual fee will be charg ed to your account during the same  month that you were first 
charged the fee. The fee will be charged each year until your account is closed and paid in full. 
b. Balance Transfer Fee.  If your account is subject to a Balance Transfer Fee, the fee will be charged to  your account 
when you transfer a balance from an account of another  creditor to the account subject to this Agreement. 
c. Cash Advance Fee (Finance Charge).  If your account is subject to a Cash  Advance Fee (finance charge), the fee 
will be charged to your account when you obtain a cash adv ance from an ATM, the Credit Union or other financial 
institution.  
d. Foreign Transaction Fee (Finance Charge).  If your account is subject to a Foreign Transaction Fee (fina nce 
charge), a fee may be charged to your account for transactions made outside of the United States or in a foreign currency.  
e. Late Payment Fee.  If your account is subject to a Late Payment F ee, the fee will be charged to your account when 
you do not make the required minimum payment by or within the number of days of the statement Payment Due Date set 
forth on the Disclosure accompanying this Agreement.   DTXXB1 (MXC500 CCM002)  f. Over-the-Credit Limit Fee.  If you have elected the feature to allow your account to go over your credit limit, we may 
charge you a fee as allowe d by law. However, in no  case will we impose an over-the-limit  fee except in the next two billing 
cycles unless you have obtained an additional  extension of credit in excess of such credit limit during each su bsequent 
cycle or you have reduced the balance below the cr edit limit as of the end of each bill cycle. 
g. Returned Payment Fee.  If your account is subject to a Returned Payment Fee, the fee will be charged to your 
account when a payment is returned for any reason. 
h. Statement Copy Fee.  If your account is subject to a Statement Copy  Fee, except as limited by applicable law and 
when the request is made in connection with a billing error made by the Credit Union, a fee may be charged to your 
account for each copy of a sales dr aft or statement that you request. 
i. Document Copy Fee.  If your account is subject to a Document Copy Fee, except as limited by applicable law, a fee 
may be charged to your account for each copy of a sales draft or statement that you request (except when the request is 
made in connection with a billing error made by the Credit Union). 
j. Rush Fee.  If your account is subject to a Rush Fee, except as  limited by applicable law, a fee may be charged to your 
account for each rush card that you request, providing deliver y of the card is also available by standard mail service, 
without paying a fee for delivery. 
k. Emergency Card Replacement Fee.  If your account is subject to an Emergency Card Replacement Fe e, a fee will 
be charged to your account for each emergency replacement card that is issued to you. 
l. Excessive Replacement Card Fee.  If your account is subject to the Exce ssive Replacement Card Fee, a fee will be 
charged to your account as disclosed on t he Disclosure accompanying this Agreement. 
8. PAYMENTS �  Each month you must pay at least the minimu m payment shown on your  statement by the date 
specified on the statement. You may pay more frequently, pay  more than the minimum payment or pay the total new 
balance in full. If you make extra or larger payments, you ar e still required to make at least the minimum payment each 
month your account has a balance (other than a credit balan ce). For our Visa Credit Builder card, the minimum payment 
is 2.50% of your total new balance, or $10.00, whichever is greater, plus the amount of any prior minimum payments that 
you have not made, all outstanding unpaid fees and charg es, and any amount you are over your  credit limit by the date 
specified on the statement. For our Visa Platinum card, the minimum payment is 2.50% of your total new balance, or 
$10.00, whichever is greater, plus the amount of any prio r minimum payments that you have not made, all outstanding 
unpaid fees and charges, and any am ount you are over your credit limit by the date specified on the statement. For our 
Visa Gold card, the minimum payment is 2.50% of your to tal new balance, or $10.00, whichever is greater, plus th e 
amount of any prior minimum payments that you have not made, all outsta nding unpaid fees and charges, and any 
amount you are over your credit limit by  the date specified on the statement. T he Credit Union also has the right to 
demand immediate payment of any amount by which you are over yo ur credit limit.  
9. PAYMENT ALLOCATION �  Subject to applicable law, your payments may be applied to what you owe the Credit 
Union in any manner the Credit Union chooses. However, in every case, in the event you make a payment in excess of 
the required minimum periodic payment, the Credit Union will allocate the excess amount first to the balance with the 
highest annual percentage rate and any remaining portion t o the other balances in descending order based on applicable 
annual percentage rate.  
10. SECURITY INTEREST �  You grant the Credit Union a security intere st under the Uniform Commercial Code and 
under any common law rights the Credit Union may have in any goods you purchase. If you give the Credit Union a 
specific pledge of shares by signing a separate pledge of shares, your pledged shares will secure your account. You may 
not withdraw amounts that have been specifically pledged t o secure your account until the Cr edit Union agrees to release 
all or part of the pledged amount.  
Your Account is secured by all other shares you have i n any individual or joint account with the Credit Union,  
except for shares in an Individual Retirement Account o r in any other account that would lose special tax 
treatment under state or federal law if given as securit y. These other shares may be withdrawn unless you are  
in default under this agreement. You authorize the Credit Un ion to apply the balance in your individual or joint  
share accounts to pay any amounts due on your Account i f you should default. 
Collateral securing ot her loans you have with the Credit Union may also se cure this loan, except th at a dwelling will never 
be considered as security for this account, notwithstandi ng anything to the contrary in any other agreement.  
11. DEFAULT �  You will be in default if you fail to make any mini mum payment or other requ ired payment by the date 
that it is due. You will be in default if you break any promise you make under this Agreement. You will be in default if you 
die, file for bankruptcy or become insolvent, that is, unab le to pay your obligations when they become due. You will be in 
default if you make any false or misleading statements in any credit application or credit update. You will also be in de fault 
if something happens that the Credit Union believes may su bstantially reduce your abilit y to repay what you owe. 
When you are in default, the Credit Union has the right to demand immediate payment of your full account balance 
without giving you notice. If immediat e payment is demanded, you agree to c ontinue paying finance charges at the   DTXXB1 (MXC500 CCM002)  periodic rate charged before default, until what you owe  has be en paid, and any shares that were given as security for 
your account may be applied towards what you owe. 
12. LIABILITY FOR UNAUTHORIZED USE-LOST/STOLEN CARD NOTIFI CATION �  You agree to notify us 
immediately, orally or in writing, at 7025 Eastex Fr eeway, Beaumont, TX 77706 or telephone 409-898-3770 seven (7 ) 
days a week, 24 hours a day, 800-456-4684 seven (7) days a week, 24 hours a day or 800-682-6075 seven (7) days a 
week, 24 hours a day, of the lo ss, theft, or unauthorized use of your credit card. You may be liable for the unauthorized 
use of your credit card. You will not be li able for unauthorized use that  occurs after you notify us  of the loss, theft, or 
possible unauthorized use. You will have no liability for unautho rized purchases made with your credit card, unless you 
are grossly negligent in the handling of your card. In any case, your liability will not exceed $50.00. 
13. CHANGING OR TERMINATING YOUR ACCOUNT �  As permitted by law, the Credit Union may change the terms 
of this Agreement and any attached Disclosure from time to ti me. Notice of any change will be given in accordance with 
applicable law. If permitted by law and specified in th e notic e to you, the change will apply to your existing account 
balance as well as to future transactions. 
Either you or the Credit Union may terminate this Agreement at  any time, but termination by you or the Credit Union will 
not affect your obligation to pay the account balance plus any finance and other charges you owe under this Agreement. 
Your obligation to pay the account balanc e plus any finance and other charges you owe under this agre ement are subject 
to all applicable laws and regulations regarding repayment  requirements. You are also responsible for all transactions 
made to your account after termination, unless the transactions were unauthorized. 
The card or cards you receive remain the property of the Cr edit Union and you must recover and surrender to the Credit 
Union all cards upon request or upon termination of this Agre ement whether by you or the Credit Union. If this is a jo int 
account, the paragraph on JOINT ACCOUNTS of this Agreem ent also applies to termination of the account.  
14. CHANGING OR TERMINATING AUTHORIZED USERS �  Upon your request, we may issue additional cards for 
authorized users that you designate. You must notify us in wr iting of any termination of an authorized user's right to  
access your account. Your letter must include the name of  the authorized user and your account number and/or any 
subaccount number issued to the authorized user along with  the authorized user's card and any convenience or other 
access checks issued to the authorized user. If you cannot retu rn the authorized user's card or access checks and if you 
request your account to be closed, we will close your account a nd you may apply for a new account. 
15. CREDIT REVIEW AND RELEASE OF INFORMATION �  You authorize the Credit Union to investigate your credit 
standing when opening or reviewing your account. You authori ze the Credit Union to disclose information regarding your 
account to credit bureaus and creditors who inquire about your credit standing. If your account is eligible for emergency 
cash and/or emergency card replacement  services, and you request such services, you agree that we may provid e 
personal information about you and your account that is necessary to provi de you with the requested service(s). 
16. RETURNS AND ADJUSTMENTS �  Merchants and others who honor your card may give credit for returns or 
adjustments, and they will do so by sending the Credit Uni on a credit slip which will be posted to your account. If your 
credits and payments exceed what you owe the Credit Union, the amount will be applied against future purchases and 
cash advances. If the credit balance amount is $1.00 or mo re, it will be refunded upon your written request or 
automatically after six (6) months. 
17. ADDITIONAL BENEFITS/CARD ENHANCEMENTS �  The Credit Union may from time to time offer additional 
services to your account, such as travel accident insurance, at no additional cost to you. You understand that the Credit 
Union is not obligated to offer such services and may withdraw or change them at any time. 
18. MERCHANT DISPUTES �  The Credit Union is not responsible for the re fusal of any merchant or financial institution 
to honor your card. The Credit Union is subject to claims a nd defenses (other than tort claims) arising out of goods or 
services you purchase with the card if you have made a good faith attempt but  have been unable to obtain satisfaction 
from the merchant or service provider, and (a) your purcha se was made in response to an advertisement the Credit Union  
sent or participated in sending to you; or (b) your purchase cost more than $50.00 and was made in your  state or within 
100 miles of your home. 
19. JOINT ACCOUNTS �  If this is a joint account, each of you will be individua lly and jointly responsible for paying all 
amounts owed under this Agreement. This means that the Cred it Union can require any one of you individually to repay 
the entire amount owed under this Agreemen t. Each of you authorizes the other(s) to make purchases or cash advan ces 
individually. Any one of you may terminate the account and the  termination will be effective as to all of you. 
20. EFFECT OF AGREEMENT �  This Agreement is the contract which applies to all transact ions on your account even 
though the sales, cash advances, credit or other slips you sign or  receive may contain different terms. 
21. NO WAIVER �  The Credit Union can delay enforcing any of its rights any n umber of times without losing them. 
22. STATEMENTS AND NOTICES �  Statements and notices will be mailed or delivered to you at the appropriate 
address you have given the Credit Union. Notice sent to any o ne of you will be considered notice to all.  
23. SEVERABILITY AND FINAL EXPRESSION �  This Agreement and the Disclosure  are the final expression of the 
terms and conditions of your account. This written Agreement and Disclosure may not be contradicted by evidence of any 
alleged oral agreement. Should any part of this Agreement  or the Disclosure be found to be invalid or unenforceable , all   DTXXB1 (MXC500 CCM002)  other parts of this Agreement and Disclosure shall remain in effect and fully enforceable to the fullest extent possibl e 
under this Agreement. 
24. COPY RECEIVED �  You acknowledge that you have received a copy of this Agreement  and Disclosure. 
25. GAMBLING TRANSACTIONS PROHIBITED �  You may not use your card to initiate any type of gamblin g 
transaction. 
26. PENALTY RATE DISCLOSURES �  If applicable to your account, all rates for your account, including the rates for 
purchases, cash advances, and balance transfers, will increase to the Penalty Rate when you meet one or more of the 
conditions as set forth in the Disclosure accompanying this  Agreement. Any rate increases applied to your account are 
subject to applicable notice requirements. Please refer to t he Disclosure for additional information regarding the Penalt y 
Rate. 
27. VOLUNTARY PAYMENT PROTECTION �  We may offer Voluntary Payment Pr otection to you. Voluntary Payment 
Protection is not necessary to obtain credit. If you purchas e Voluntary Payment Protection from us, you authorize us to 
add the fees or insurance charges monthly to your loan ba lance and charge you interest on the entire balance. At o ur 
option we will change your payment or the period of time n ecessary to repay the loan balance. The rate used to determi ne 
the fees or insurance charges may change in the future. If th e rate changes, we will provide any notices required by 
applicable law.  
28. NOTICE TO UTAH BORROWERS �  This written agreement is a final expression of the agree ment between you and 
the Credit Union. This written agreement may not be contradicted by evidence of any oral agreement. 
29. THE FOLLOWING IS REQUIRED BY VERMONT LAW � NOTICE TO CO-SIGNER � YOUR SIGNATURE ON 
THIS NOTE MEANS THAT YOU ARE EQUALLY LIABLE FOR REPAYMENT OF THIS LOAN. IF THE BORROWER 
DOES NOT PAY, THE LENDER HAS A LEGAL RIGHT TO COLLECT FROM YOU. 
Your Billing Rights: Keep this Document for Future Use 
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 
What To Do If You Find A Mistake On Your Statement 
If you think there is an error on your statement, write to us at  the address listed on your statement. 
In your letter, give us the following information: 
 - Account information:  Your name and account number. 
 - Dollar amount:  The dollar amount of the suspected error. 
 - Description of problem:  If you think there is an error on your bill, des cribe what you believe is wrong and why you 
believe it is a mistake. 
You must contact us: 
 - Within 60 days after the error appeared on your statement. 
 - At least 3 business days before an automated payment is  scheduled, if you want to stop payment on the amount you 
think is wrong. 
You must notify us of any potential errors in writing  [or electronically]. You may call us, but if you do we are no t required 
to investigate any potential errors and you may have to pay the amount in question. 
What Will Happen After We Receive Your Letter 
When we receive your letter,  we must do two things: 
 1. Within 30 days of receiving your letter, we must tell yo u that we received your letter. We will also tell you if we have 
already corrected the error. 
 2. Within 90 days of receiving your lette r, we must either correct the error or explain to you why we believe the bill is 
correct.  
While we investigate whether or not there has been an error: 
 - We cannot try to collect the amount in ques tion, or report you as delinquent on that amount. 
 - The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 
 - While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
 - We can apply any unpaid amount against your credit limit.  
After we finish our investigation, one of two things will  happen: 
 - If we made a mistake:  You will not have to pay the amount in question or any interest or other fees related to that 
amount. 
 - If we do not believe there was a mistake:  You will have to pay the amount in question, alo ng with applicable 
interest and fees. We will send you a statement of the am ount you owe and the date payment is due. We may then 
report you as delinquent if you do not  pay the amount we think you owe.  
If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days  telling us that you still 
refuse to pay. If you do so, we cannot report you as delinq uent without also reporting that you are questioning your bil l.   DTXXB1 (MXC500 CCM002)  We must tell you the name of anyone to whom we reported y ou as delinquent, and we must let those organizations know  
when the matter has been settled between us. 
If we do not follow all of the rules above, you do not have to pay  the first $50 of the amount you question even if your bill  is 
correct. 
Your Rights if You Are Dissatisfied With Your Credit Card Pur chases 
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in 
good faith to correct the problem with the merchant, you ma y have the right not to pay the remaining amount due on the 
purchase. 
To use this right, all of the following must be true: 
 1. The purchase must have been made in your home state or within 100 miles of  your current mailing address, and the 
purchase price must have been more than $50. (Note: Neithe r of these are necessary if your purchase was based on 
an advertisement we mailed to you, or if we own the company that sold y ou the goods or services.) 
 2. You must have used your credit card for the purchase. Pu rchases made with cash advances from an ATM or with a 
check that accesses your credi t card account do not qualify. 
 3. You must not yet have fully paid for the purchase. 
If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing  [or electronically] at 
the address listed on your statement. 
While we investigate, the same rules apply to the disputed  amount as discussed above. After we finish our investigation, 
we will tell you our decision. At that point, if we think you owe an amount  and you do not pay, we may report you as 
delinquent.