Page 1

SECURED CREDIT CARD APPLICATION DISCLOSURE

Revision 02/2016

Interest Rates and Interest Charges
Annual Percentage Rate
(APR) for Purchase
APR for Balance Transfers Your APR will be 18.24% when you open your account.

Your APR will be 18.24% when you open your account.
This APR will vary with the market based on the Prime Rate.

This APR will vary with the market based on the Prime Rate.

APR for Cash Advances
Penalty APR and  
When it Applies

24.99%. This APR will vary with the market based on the Prime Rate.

Up to 24.99%, based on your creditworthiness. 

This APR may be applied to your account if you: 
 1. Make a late payment;
 2. Go over your credit limit; or
 3. Make a payment that is returned. 

How to Avoid Paying  
Interest on Purchases 
For Credit Card Tips from 
the Consumer Financial 
Protection Bureau

Fees
Annual Fees
Transaction Fees

  • Balance Transfer

  • Cash Advance

  • Cash Equivalent

How Long Will the Penalty APR Apply? If your APRs are increased for any of these reasons, the 
Penalty APR will apply until you make six consecutive monthly minimum payments when due.

Your due date is at least 25 days after the close of each billing cycle. We will not charge you any 
interest on Purchases if you pay your entire balance by the due date each month.

To learn more about factors to consider when applying for or using a credit card, visit the website of 
the Consumer Financial Protection Bureau at http://www.consumerfinance.gov/learnmore.

$19.00

Either $10 or 3% of the amount of each Balance Transfer, whichever is greater.

Either $10 or 5% of the amount of each Cash Advance, whichever is greater.

Either $10 or 5% of the amount of each Cash Equivalent Transaction, whichever is greater.

  • Foreign Transaction

3% of the U.S. dollar amount of each transaction made in a foreign currency or made in U.S. dollars 
that is processed outside the United States. This fee will be in addition to any other applicable fee.

Penalty Fees

  • Late Payment

  • Return Payment

Up to $24.50

Up to $25.00

How We Will Calculate Your Balance: We use a method called “average daily balance (including new purchases).”

Security Interest: This is an application for a secured credit card account. If your application is approved, as a condition for opening the secured credit card 
account, you agree to provide MidFirst Bank (“MidFirst”) with funds that will be used to open a deposit account in your name and to grant MidFirst a security 
interest in the account which will serve as collateral for your credit card obligations to us (the “Collateral”). You may not withdraw the Collateral at any time while 
it secures your credit card, including interest, fees and charges which may accrue under your secured credit card account. The Collateral will be returned to you 
only if you close your secured credit card account and pay your balance in full. If you fail to pay or otherwise default on your credit card obligations to us or if your 
secured credit card account is terminated for any reason, we may, subject to applicable law: (1) without advance notice, take any or all of the Collateral and apply 
as payment towards your credit card account obligations; and (2) pursue other legal remedies. If any Collateral remains after doing so, it may remain on deposit for 
up to 90 days before being remitted to you.

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Page 2

SECURED CREDIT CARD APPLICATION DISCLOSURE

Index And When It Is Determined: The Index used to determine your variable APRs is the U.S. Prime Rate shown in the “Money Rates” section of The Wall Street Journal on the last 
day the rate is published in each calendar month (the determination date). The Index will be effective for the entire billing cycle that ends in the second month after the determination 
date. For example, if your billing cycle ends in July, we will use the Index determined on the last day the rate is published in The Wall Street Journal in May.

APR for Purchases and Balance Transfers: To determine the APR for Purchases and Balance Transfers, we add a margin of 14.74% to the Index (Prime Rate) not to exceed a 
maximum APR of 24.99%.

APR for Cash Advances: To determine the APR for Cash Advances, we add a margin of 21.74% to the Index (Prime Rate) not to exceed a maximum APR of 24.99%.

APR for Cash Equivalent Transactions: Cash Equivalent Transactions will be treated as Cash Advances for all purposes of your account, including the APR that applies to such 
transactions. Cash Equivalent Transactions will be charged a fee as indicated in the Fees table in this document. Cash Equivalent Transactions are those transactions performed using a 
merchant or service provider that VISA® or MasterCard® identifies as a seller of traveler’s checks, foreign currency, money orders, wire transfers, lottery tickets, funds used for wagers or 
gambling, or similar products or services. 

Penalty APR: We may increase Annual Percentage Rates on your future transactions if you: (1) fail to make a minimum payment to us when due; (2) exceed your 
credit limit with us; or (3) make a payment to us that is returned (dishonored) for any reason. We may also increase the Annual Percentage Rates on all your 
balances and transactions if you are more than 60 days late in making a required minimum payment.  The amount of an APR increase may be based on how you 
have handled your account with us and current and historical information regarding your credit in general.  These increases will be subject to the requirements of 
applicable law.  

IMPORTANT NOTICE REGARDING CHANGES IN TERMS. Subject to applicable law, we reserve the right to unilaterally change the APRs, fees, and other terms at any 
time, including after your account is closed. If we make changes, we will send you all notices required by law. You understand that the terms of your account, including 
APRs, are subject to change. APRs are not guaranteed and they may change to higher APRs. We may also change whether your rates will be variable or not. 

Application of Payments: We may apply your minimum payment in the order we select, subject to applicable law. However, in general, if you make a payment in excess of the 
required minimum payment, we will apply the excess amount first to your balances with the highest Annual Percentage Rate. Any remaining portion of that excess amount will be applied 
to your other balances in descending order based on their applicable Annual Percentage Rates. 

Please Note: Your account generally will have monthly billing cycles, except that your first billing cycle may be more or less than one month. All credit terms, including minimum interest 
charges, will apply in each billing cycle including the first billing cycle. 

BALANCE TRANSFERS: We may permit you to transfer balances from other credit card companies or financial institutions (“Other Accounts”) to your account if you are approved. All 
Balance Transfer requests are subject to our approval; we are not liable if we do not accept a requested Balance Transfer. We reserve the right to make Balance Transfers in the order 
we select and to limit the amount of the Balance Transfers that we make (this amount may be less than your total credit limit). If you request an amount that we do not approve, we may 
process a partial transfer for less than you requested or we may decline the entire request. You may not transfer any balance you owe from any other MidFirst Bank account or any of 
your accounts with any of our related companies. You should not transfer any amount that is in dispute in order to preserve your dispute rights. You should continue to monitor the Other 
Accounts that you request to transfer balances from and you should continue to pay the minimum payments due on the Other Accounts until you receive statements from those creditors 
showing that the balances due on the Other Accounts have been paid in full. This may not happen until after the Balance Transfer appears on your billing statement from us. You are 
liable for any late payments, interest charges, or disputed amounts on your Other Accounts. If you want your Other Accounts closed following a Balance Transfer, you are responsible for 
doing so. Balance Transfers are subject to applicable fees and interest charges and do not have the benefit of a period within which any credit extended may be repaid without incurring 
a finance charge due to a periodic interest rate, also known as a grace period. 

CREDIT REPORTS: By applying for this account, you agree that MidFirst Bank may obtain credit reports for purposes of processing your application and for later purposes related to 
your account such as increasing the credit line and for collection purposes. Upon your request, you will be informed of whether or not a credit report was requested and the name and 
address of the consumer reporting agency that furnished the report. You also authorize MidFirst Bank to verify your employment, income and other relevant information. 

NOTICE TO CARDHOLDERS AND AUTHORIZED USERS: We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your 
account may be reflected in your credit report. 

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, the USA 
Patriot Act requires all financial institutions to obtain, verify, and record information that identifies each person (including business entities) who opens an account.

What this means for you: When you open an account, we will ask for your name, physical address, date of birth, and other information that will allow us to identify you. We also may ask 
for other identifying documents. We will let you know if additional information is required. 

INFORMATION SHARING WITH VISA: We may share nonpublic personal information with VISA U.S.A., its Members, or their respective contractors for the purpose of providing 
Emergency Card Replacement or to meet other types of reporting requirements related to membership in the association. By signing the application and making purchases, you consent 
to the release of this information to VISA U.S.A., its Members, or their respective contractors for these purposes.

Married applicants may apply for separate accounts in their own names. 

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Page 3

SECURED CREDIT CARD APPLICATION DISCLOSURE

OHIO RESIDENTS: The Ohio laws against discrimination require that all creditors make credit equally available to all creditworthy customers and that credit reporting agencies maintain 
separate credit histories on each individual upon request. The Ohio Civil Rights Commission administers compliance with this law. 

NOTICE TO MARRIED WISCONSIN APPLICANTS: No provision of any marital property agreement, unilateral statement or court decree adversely affects our interests and/or rights 
unless, prior to the time the credit is granted or an open-end credit plan is entered into, we are furnished with a copy of the agreement, statement, or decree or have actual knowledge 
of the adverse provision. Married Wisconsin residents applying for credit separately must furnish name and address of their spouse to MidFirst Bank at MidFirst Loan Operations, Attn: 
Credit Card Underwriting, PO Box 268879, Oklahoma City, OK 73126-8879.

CALIFORNIA RESIDENTS: The applicant, if married, may apply for a separate account. After credit approval, each applicant shall have the right to use this account to the extent of any 
credit limit set by the creditor and each applicant may be liable for all amounts of credit extended under this account to each joint applicant. 

NOTICE TO NEW YORK RESIDENTS: New York residents may contact the New York State Department of Financial Services by telephone or visit its website for free information on 
comparative credit card rates, fees and grace periods. New York State Department of Financial Services: 1-877-226-5697 or http://www.dfs.ny.gov.

NOTICE TO NEW YORK, RHODE ISLAND, AND VERMONT RESIDENTS: A consumer report may be requested in connection with this application. Upon your request, you will be 
informed whether or not a consumer report was requested, and if a report was requested, you will be informed of the name and address of the consumer reporting agency that 
furnished the credit report. If you are a Vermont resident, you consent to the obtaining of such reports by signing or otherwise submitting a credit application.

ARBITRATION NOTICE: You understand that any Cardholder Agreement you receive will contain an arbitration provision that may substantially limit your rights in the event of a dispute, 
including your right to litigate in court or have a jury trial, discovery and appeal rights, and the right to participate in court or in arbitration as a representative or member of a class action. 
Please review the Cardholder Agreement and its arbitration provision carefully before you use or allow someone else to use an account. 

Cards are issued by MidFirst Bank.

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Revision 02/2016

CARDHOLDER AND SECURITY AGREEMENT                                      Consumer Secured
This Agreement Describes Important Terms And Conditions 
That Apply to Your Credit Card Account. 

1.  DEFINITIONS 

AGREEMENT AND DISCLOSURE: This Cardholder and Security Agreement (the “Agreement”) governs Your credit card account (the “Account”) with MidFirst 
Bank, a federally chartered savings association.

ACCOUNT DOCUMENTS: You have received or will receive certain documents in connection with Your Account that We reference collectively as the “Account 
Documents,” which include the following: 

1. 
2. 
3. 
4. 
5. 
6. 
7. 

The Agreement and all future changes to the Agreement;
The Credit Card Account Opening Disclosure (“Disclosure”);
Any privacy notices that describe Our customer information practices;
All Billing Statements;
All documents and materials provided to You before You opened Your Account, including the Credit Card Application Disclosure; 
All information related to the benefits associated with Your Account; and
Any rewards terms and conditions and related information, if Your Account has rewards.

The Disclosure provides important information about annual percentage rates, specific types and amounts of interest charges and fees that may be charged to 
Your Account under certain circumstances, and other important information about Your Account. Please read the Agreement, the Disclosure, and Your other 
Account Documents carefully and retain for future reference. This Agreement contains an arbitration provision (including a class action arbitration 
waiver). It is also important that You read the entire “Claims and Arbitration of Disputes” section carefully.

THE PARTIES: As used in this Agreement, the words “You” and “Your” mean each person named on the application for the Account and anyone else authorized 
to use the Account in any way. The terms “We,” “Us” and “Our” mean MidFirst Bank, a federally chartered savings association (“MidFirst”). Using or allowing 
someone else to use Your Account means You accept the terms of the Agreement. This Agreement contains Our most current terms and supersedes earlier 
materials You may have received. 

BALANCE CATEGORIES: We will keep track of the activity on Your Account in different “Balance Categories.” 

These are the Balance Categories We will use: 

“Purchases” result from use of Your card or Your Account number to purchase goods and services; 

“Cash Advances” result from Your cash advances, use of checks or similar instruments (including electronic form or otherwise) that We provide  
(unless We tell You they will be treated differently), and Cash Equivalent Transactions (defined below); 

“Balance Transfers” result from balances transferred from Other Accounts to Your Account by any means; and 

“Special Offers” result from use of Your card or Your Account number to take advantage of Introductory Rates or other special or promotional offers  
that We may make available to You. Each Special Offer may be considered a separate Balance Category. The amount and length of any Introductory  
Rate are described in the Disclosure.

BILLING STATEMENT: We will send You “Billing Statements” (also referenced as “Statements” and “Periodic Statements”) showing Account information 
including, among other things, transactions posted to Your Account during a Billing Cycle, the Minimum Payment that is due on Your Account for the Billing  
Cycle and the due date. A “Billing Cycle” is a period of time determined by Us that is described on Your Billing Statement.  

2.  USE OF YOUR ACCOUNT

ACCOUNT USE: You may use Your card, Your Account number or checks, or similar instruments (including electronic form or otherwise) that We send to You 
(collectively, “Account Access Devices”) to make Purchases and Balance Transfers, and to obtain Cash Advances. Each time You use Your Account, You are 
representing that You intend, and have the ability, to repay all amounts due. You are responsible for all charges made by anyone You allow to use Your Account, 
even if they charge more than You intended. If You request that We issue a card or any Account Access Device to another person, You are responsible for 
all charges incurred by such person until You return their card to Us, or until You notify Us that use of their card or any Account Access Device is no longer 
authorized, whichever occurs first. We may, in Our discretion and to the extent permitted by law, restrict or refuse any request that We issue a card or any 
Account Access Device to another party. If unauthorized use of Your Account occurs, You agree to cooperate with law enforcement and Us in identifying the 
unauthorized user. As permitted by law, We may consider charges made by someone known to You (i.e. family member, relative, significant other, partner, 
roommate, co-worker, friend) using Your card or any Account Access Device as authorized by You. Each person named on the application for the Account and 
anyone else authorized to use the Account in any way is jointly and severally liable for all amounts due on this Account. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CREDIT LIMIT/AUTHORIZATIONS: Your “Credit Limit” is the maximum amount of credit available under Your Account at any time. We will notify You of Your 
Credit Limit with Your Account Documents and on Your Billing Statements, and We may change or restrict Your credit availability at any time. You agree not to 
exceed the established Credit Limit and to pay any amount in excess of Your Credit Limit immediately. We are not obligated to allow the balance of Your Account 
to exceed its Credit Limit. If Your Account is a joint Account, each of You may request Credit Limit increases subject to applicable law. We may raise or lower Your 
Credit Limit at Our discretion and may restrict the amount of the Credit Limit available for Cash Advances and Balance Transfers. You may not use Your Account 
for (and We may decline authorization for) any illegal transaction. We may decline authorization for any Internet gambling transaction. We may, in Our discretion 
and to the extent permitted by law, restrict or delay the availability of credit to You for risk management purposes, and to protect You and Us against actual or 
potential fraud, unauthorized transactions, or claims. We are not liable for declining authorization for any particular transaction, regardless of reason. 

OUR SECURITY INTEREST: You have provided us with funds in U.S. Dollars that will serve as collateral for your credit card obligations to us in an amount 
at least equal to your credit limit. You have: (i) relinquished all possession and control over the funds you have provided; (ii) irrevocably, exclusively and 
unconditionally pledged, assigned and granted to us a security interest in those funds, the corresponding deposit, including subsequent add-on deposits, if any, 
and any instrument that we may issue evidencing that deposit (collectively, the “Collateral”); (iii) agreed that you have no right to withdraw or to authorize any 
third party to withdraw the Collateral at any time unless and until you pay all of your credit card account obligations, the Account is closed, we have no further 
obligation to make advances under this Agreement and we are satisfied that no additional amounts will be charged to your account. We will hold and maintain 
the Collateral in a deposit account at MidFirst and any subsequent extensions, renewals, or replacements of that deposit account. The terms and conditions 
applicable to the deposit account in which the Collateral is held and maintained and our security interest in it are set forth separately from this Agreement. If you 
fail to pay or otherwise default on your credit card obligations to us or if your credit card account is terminated for any reason, we may, subject to applicable 
law: (1) without advance notice, take any or all of that Collateral and apply as payment towards your credit card account obligations; and (2) pursue other legal 
remedies.

3. 

PAYMENTS 

PROMISE TO PAY: You promise to pay all amounts due on Your Account. You agree to review Your Billing Statements and to notify Us promptly of any errors (see 
“Your Billing Rights” below). You may pay all or part of the balance on Your Account at any time. However, You must pay at least the Minimum Payment shown 
on Your Billing Statement by the due date each month. You agree to follow the requirements for payments that We set forth on Your Billing Statement, including 
requirements that payments be made in U.S. dollars and checks be drawn on a U.S. bank. If We choose to accept a payment that is not in U.S. dollars or not 
drawn on a U.S. bank, You agree to pay any collection or conversion fees assessed to Us by third parties. We may accept payments which are marked “payment 
in full” or with similar markings without losing Our right to receive payment of all amounts due on Your Account. Partial payments offered in full satisfaction of a 
disputed amount must be sent to the address for notice of billing errors shown on Your Billing Statement. We reserve Our rights as to all such payments. 

MINIMUM PAYMENT CALCULATION: The “Minimum Payment” is the minimum dollar amount that is shown on Your Billing Statements that must be paid before 
the due date that is specified in Your Billing Statement each month.  
The Minimum Payment shall be:

(A) Your total new balance if it is less than or equal to $25; or

(B) The greater of (a) $25, or (b) the billed Interest Charges and billed late fees, if any, plus 1% of the total new balance.

If Your Account balance exceeds Your Credit Limit, We will add to the Minimum Payment the amount necessary to reduce Your balance to Your approved Credit 
Limit. If Your Account is past due, We will also add any amount that is past due on Your Account.

APPLICATION OF PAYMENTS: We may apply Your Minimum Payment to Balance Categories in the order We choose. We apply payment amounts above the 
Minimum Payment to the Balance Category with the highest Annual Percentage Rates, in descending order. Until We determine a payment is unlikely to be 
returned, Your available credit may not reflect the payment. 

APPLICATION OF CREDITS: We will apply credits, such as a merchant’s refund for goods or services purchased on Your Account, to Your Account as required by 
law. In some cases, credits may not be posted to Your Account until a Billing Cycle subsequent to the date of the credit transaction. 

4. 

INTEREST CHARGES & FEES

FIXED RATE INFORMATION: If any Annual Percentage Rate is expressly labeled or described as “fixed” on Your Account, that fixed rate will not change for any 
reason during (i) its specified duration; or (ii) the life of the applicable balance or Account if either no duration is specified or the duration is indefinite. If any 
Annual Percentage Rate is not expressly labeled or described as “fixed,” it is variable. 

VARIABLE RATE INFORMATION: If any Annual Percentage Rate is variable, Your rate is determined by adding the applicable margin to the applicable Index, as 
described in the Disclosure. The daily periodic rate is 1/365th (1/366th during leap years) of the Annual Percentage Rate. 

INCREASED AND/OR PENALTY RATES: If We do not receive Your required Minimum Payment by its due date, You exceed Your Credit Limit, or You make a 
payment to Us that is dishonored or returned for any reason, We may increase any or all of Your Annual Percentage Rates on future transactions (including, but 
not limited to Special Offer Rates). We also may increase the Annual Percentage Rates on all Your balances and transactions, including those incurred prior to 
the notice of increase, if We do not receive Your required Minimum Payment within 60 days after its due date. If We increase Your rates, We may determine the 
amount of the increase based on historical information regarding Your Account and Your credit in general. We will give You a notice of the increase. The highest 
rate that may apply will be the “Penalty Rate” (or “Penalty APR”) shown on the Disclosure, subject to applicable law. However, increased rates will cease to 
apply if We receive six consecutive monthly Minimum Payments on or before their payment due dates, beginning with the first payment due date following the 
effective date of the increase. When a Penalty Rate ceases to apply, the interest rate in effect before the increase will again apply as disclosed. 

ACCRUAL OF INTEREST CHARGES: We will accrue Periodic Rate Interest Charges on each of the Balance Categories from the date of each transaction or the 
first day of the Billing Cycle in which the transaction is added to Your Account, whichever is later.

 
 
GRACE PERIOD: We will not charge You any interest on Purchases if You pay Your entire balance by the due date each month; this is called the “Grace Period.” 
Payment in full is generally required to obtain the benefit of the Grace Period. However, We will give You the benefit of the Grace Period for partial payments to 
the extent required by law. The Grace Period applies only to Purchases and, if applicable, Special Offers. The Grace Period does not apply to Balance Transfers or 
Cash Advances.

PERIODIC RATE INTEREST CHARGES: “Periodic Rate Interest Charges” are charges to Your Account based on the application of Annual Percentage Rates, and 
will be calculated using daily periodic rates which correspond to applicable Annual Percentage Rates. These rates may vary by Balance Category. 

(A) If Your Account was opened with an Introductory Rate(s), the rate(s) for Your Account will be at the Introductory Rate(s) shown on the Disclosure and will 
continue in effect as shown on the Disclosure. 

(B) After the Introductory Rate(s) expire or if Your Account does not have an Introductory Rate, the Annual Percentage Rate(s) for Your Account will be the rate(s) 
shown on the Disclosure. 

(C) The Annual Percentage Rate(s) applicable to any Special Offers and circumstances under which it will apply will be provided to You when We make the offer. 

INTEREST CHARGES AND BALANCE CALCULATIONS: We use the Average Daily Balance (including new Purchases) method to compute a portion of the 
interest charges on Your Account. We calculate Periodic Rate Interest Charges separately for each Balance Category. 

(A) To compute billed Periodic Rate Interest Charges: 

(1) For each Balance Category, We multiply Your “Daily Balance” (see below) by the applicable daily periodic rate for each day of the Billing Cycle; then 
(2) We add together all of the amounts calculated in (1) above. 

(B) To compute the “Daily Balance” for each Balance Category: 

(1) We take the beginning balance of the Balance Category each day; 
(2) Add any new transactions (such as purchases, balance transfers, cash advances and debit adjustments, as applicable) and any new fees applicable  
to that Balance Category; and
(3) Subtract any payments, credits, credit adjustments, non-accruing fees and unpaid interest charges applicable to that Balance Category. 

We treat a credit balance as a balance of zero. Also, for purposes of these computations, We may delay adding some fees to Your Daily Balance for each Balance 
Category (for example, some fees may not be added to Your Daily Balance until the Billing Cycle after they are imposed). We may also subtract some payments 
or portions of some payments from Your Daily Balance of each Balance Category earlier than when they were actually received (for example, for Grace Period 
purposes, portions of some payments received in one Billing Cycle may be considered applied to Your Purchase Balance Category or Special Offer Balance 
Category, as applicable, at the end of the prior Billing Cycle). 

We add the amount calculated in accordance with (A)(1) above to the Daily Balance for each Balance Category and this amount becomes the beginning balance 
for that Balance Category for the next day. 

On Your Billing Statement, We will calculate an “Average Daily Balance” for each Balance Category by adding all Your Daily Balances for that Balance Category 
and dividing that amount by the number of days in the Billing Cycle. If You multiply the Average Daily Balance for a Balance Category by its daily periodic rate 
and multiply the result by the number of days in the Billing Cycle, the total will equal the billed Periodic Rate Interest Charges for that Balance Category, except 
for minor variations due to rounding. 

Billed Periodic Rate Interest Charges will appear on Your Billing Statement labeled as “Interest Charge” for each Balance Category. The Interest Charges for each 
Balance Category will be totaled on Your Billing Statement and listed as the “Total Interest.” This Agreement provides for daily compounding of interest charges 
and fees. 

BALANCE TRANSFERS AND BALANCE TRANSFER FEES: We may permit You to transfer balances from other credit card companies or financial institutions 
(“Other Accounts”) to Your Account. All Balance Transfer requests are subject to Our approval; We are not liable if We do not accept a requested Balance 
Transfer. We reserve the right to process Balance Transfers in the order We select and to limit the amount of any Balance Transfers that We may process (this 
amount may be less than Your Credit Limit). If You request an amount that We do not approve, We may process a partial transfer for less than You requested or 
We may decline the entire request. You may not transfer any balance You owe from any other MidFirst account or any of Your accounts with any of Our related 
companies. You should not transfer any amount that is in dispute in order to preserve Your dispute rights. You should continue to monitor the Other Accounts 
from which You have requested a balance be transferred to Your Account and You should continue to pay the minimum payments due on the Other Accounts 
until You receive confirmation from those creditors showing that the balances due on the Other Accounts have been paid in full. This may not happen until after 
the Balance Transfer appears on Your Billing Statement from Us. We are not liable for any late payments, interest or finance charges or disputed amounts on 
Your Other Accounts. If You want Your Other Accounts closed following a Balance Transfer, You are responsible for doing so. 

We will charge You a Balance Transfer Fee for each Balance Transfer as shown on the Disclosure. Balance Transfer Fees will be added to Your Balance Transfers 
Balance Category. 

CASH ADVANCE FEES: A Cash Advance Fee will be imposed for each Cash Advance transaction as shown on the Disclosure and added to Your Cash Advances 
Balance Category.  

CASH EQUIVALENT TRANSACTION FEES: A Cash Advance Fee will be charged for each Cash Equivalent Transaction as indicated on the Disclosure. “Cash 
Equivalent Transactions” are those transactions performed using a merchant or service provider that Visa® or MasterCard® identifies as a seller of traveler’s 
checks, foreign currency, money orders, wire transfers, lottery tickets, funds used for wagers or gambling, or similar products or services. These transactions 
are also treated as Cash Advances for all other purposes on Your Account, including the Annual Percentage Rate that applies to the Account. Cash Advance Fees 
will be added to Your Cash Advances Balance Category. 

 
 
 
 
 
 
FOREIGN TRANSACTION FEES: A Foreign Transaction Fee may be assessed on all transactions made a.) in currencies other than U.S. dollars; (b.) with a foreign 
merchant; or (c.) outside the United States. The foreign transaction fee will be equal to a certain percentage of the amount of each foreign transaction (after 
conversion to U.S. dollars) as shown on the Disclosure. These fees will be added to the Balance Category that We select.  

ANNUAL FEE: : If Your Account has an annual fee, it is shown on the accompanying Disclosure and will be charged to Your Account as a Purchase.  

OTHER FEES: We may charge additional fees from time to time. The amount charged for these fees is shown in the Disclosure unless otherwise indicated. Each 
of the below fees will be added to the Balance Category that We select. 

Late Payment Fee. For each Minimum Payment which is not received by the payment due date or is dishonored for any reason, We may charge You a late fee as 
disclosed on the accompanying Disclosure according to the amount of Your new balance. 

Returned Payment Fee. Subject to applicable law, a returned payment fee may be assessed as indicated on the Disclosure for any payment (including any 
ACH or electronic payments) on Your Account which is dishonored or returned unpaid for any reason (including any payment returned because it is not signed, 
authorized or cannot be processed for any reason). 

Stop Payment Fee. A stop payment fee may be assessed as indicated on the Disclosure for any stop payment You request Us to make with respect to checks 
that access Your Account, including Cash Advance checks or Balance Transfer checks. 

Copy Fees and Additional/Replacement Card Fees. We may charge You a fee for (i) each sales draft copy You request (unless the request is related to a billing 
error); (ii) each additional or replacement card requested; and (iii) for each copy of a Billing Statement that You request. These fees are not listed on the 
Disclosure but will be disclosed to You upon Your request of such copies and/or additional or replacement cards.

Customized Card Design Fee. We may charge You a fee for having Us complete a customized card design that You request. This fee is not listed on the 
Disclosure but will be disclosed to You upon Your request of such customized card design. 

Expedited Card Fees. We may charge You a fee for an expedited delivery of additional or replacement cards. This fee is not listed on the Disclosure but will be 
disclosed to You upon Your request of such expedited delivery. 

Expedited Payment Fee. Subject to applicable law, We may charge You a fee for making an expedited payment that requires assistance from one of Our 
customer service representatives. This fee is not listed on the Disclosure but will be disclosed to You upon Your request of such expedited payment assistance. 

ATM Surcharge. For all ATM transactions, a surcharge may be imposed by the ATM operator. This surcharge is imposed by third parties and will be charged to 
Your Account.

TRANSACTIONS MADE IN FOREIGN CURRENCIES: Transactions made in currencies other than U.S. dollars will be converted to U.S. dollars under the current 
regulations of Visa®, MasterCard® or the Visa®/PLUS® ATM Network. Those regulations currently provide that the conversion rate may be either (a.) a wholesale 
market rate or (b.) a government-mandated rate. Visa® and MasterCard® currently use the rate in effect on the date they process Your transaction. The currency 
conversion rate in effect on the date Your transaction is processed may differ from the rate in effect on the transaction date or the posting date. The Visa®/
PLUS® ATM Network currently uses the rate in effect on the transaction date. 

5.  CLOSURE OR IMMEDIATE PAYMENT OF YOUR ACCOUNT

REASONS FOR REQUIRING IMMEDIATE PAYMENT: Subject to applicable law and any right to cure that You may have under that law, We may require 
immediate payment of Your entire Account balance if: 

You do not make any Minimum Payment to Us when due; 
You exceed Your Credit Limit; 
You make a payment to Us that is dishonored for any reason; 
You die; 
You give Us false or misleading information; 
A petition is filed by or against You in any bankruptcy or other insolvency proceeding; 
A receiver, liquidator or trustee is appointed for You or any of Your property, or You make an assignment for the benefit of creditors; 
You are generally not paying or have announced that You will not pay Your debts as they come due; 
A breach occurs under any note, loan agreement, or other obligation for borrowed money to which You are a party; 

1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. 
10.  A material adverse change occurs in Your financial or other condition; OR
11.  You violate this Agreement or any other agreement You make with Us. 

Further, if any of the above-referenced events occurs, We may take the following actions with or without notice to You (in accordance with applicable law): close 
or suspend Your Account, lower the Account Credit Limit, increase Your Minimum Payment, pursue any other lawful action against You, including the filing of a 
lawsuit against You. Our acceptance of a payment after one or more of the above-listed events does not waive Our right to pursue any other lawful remedies to 
which We are entitled under law. 

COLLECTION COSTS: You agree to pay all of Our reasonable costs incurred in pursuing collection of the amount You owe, including attorneys’ fees.

TERMINATION OR SUSPENSION OF CREDIT PRIVILEGES: We may at any time, with or without cause and without advance notice, terminate this Agreement 
and/or temporarily or permanently suspend Your credit privileges. Your obligations under this Agreement continue after Your rights to obtain credit have been 
terminated or suspended. 

 
 
 
 
 
 
 
 
 
 
 
 
6.  CHANGES IN TERMS AND OUR RIGHTS

IMPORTANT NOTICE REGARDING CHANGES IN TERMS: Subject to applicable law, We may unilaterally change the Annual Percentage Rates, fees and other 
terms of this Agreement at any time, including after Your Account is closed (regardless of the reason You or We closed the Account). This includes modifications, 
deletions of existing terms, and the addition of new provisions, including nonfinancial provisions (for example, We may add provisions relating to Our 
enforcement rights or the resolution of claims and disputes). If We make changes, We will send You all notices required by law. Unless We explain otherwise in a 
change in terms notice You receive, the following rules will apply: (1) changes will be automatically effective on the date We specify and without the necessity of 
any further assent on Your part; and (2) use of Your Account is not necessary for a change in terms to be effective. 

OUR RIGHTS: Our failure to exercise, or Our delay in exercising, any of Our rights under the Agreement for any reason will not mean We are unable to exercise 
those rights later. We may, from time to time on a consistent or inconsistent basis, take (or refrain from taking) certain actions that benefit You but that are not 
required by this Agreement or applicable law. Any such course of dealing or course of performance on Our part shall not be considered as an additional legal 
obligation to You under this Agreement. We may discontinue any such course of dealing or course of performance at any time without prior written notice. 

7.  USING YOUR ACCOUNT THROUGH CHECKS AND SIMILAR INSTRUMENTS

CHECKS THAT ACCESS YOUR ACCOUNT: Any checks or similar instruments (including electronic form or otherwise) that We provide to You or issue on Your 
behalf will be treated as Cash Advances, unless We indicate otherwise. Checks or similar instruments (including electronic form or otherwise) that We provide 
to You may not be used to make payments on any account You have with Us. To stop payment on a check or similar instrument (including electronic form or 
otherwise), You must notify Us of the number and amount of the check or similar instrument before We receive it; We need not stop payment on checks or 
similar instruments that We issue on Your behalf. We may pay postdated checks or similar instruments (including electronic form or otherwise) unless You follow 
the procedure for stop payments. 

8.  OTHER PROVISIONS

CARDHOLDER BENEFITS AND REWARDS: We may provide You with the opportunity to earn cardholder benefits and rewards with respect to Your Account. If We 
do, We will separately provide You with the terms and conditions applicable to these opportunities. If there is any rewards membership fee on Your Account, it 
will be outlined in Your rewards terms and conditions document and will be charged to Your Account as a Purchase. Cardholder benefits and rewards are subject 
to change or termination without notice. Cardholder benefits and rewards also may be provided by third parties; We are not liable for such benefits or rewards 
or for the actions or omissions of those third parties. 

COMMUNICATIONS WITH YOU AND OTHERS (including credit bureaus): We may call or email You (using live operators, automatic dialing devices, and/or 
recorded messages) at home or work and those calls or emails will not be considered unsolicited. If You provide a mobile phone number to Us, either on the 
application or to a representative, You expressly agree and consent that We (or third parties on Our behalf) may contact You (including for collection purposes) 
at that mobile phone number through telephone calls or through mobile text messages, and represent that You have the authority to agree and consent to such 
contacts. You acknowledge that such consent is applicable even if You are charged by Your service provider for Our communications to You. We may monitor 
or record any calls We make or receive. If You provide Us with an email address, either on the application or to a representative, or if You send Us an email, You 
agree that We may contact You (including for collection purposes) at that email address. We may report information about Your Account to credit bureaus. Late 
payments, missed payments, or other defaults on Your Account may be reflected in Your credit report. We may make inquiries of third parties in connection with 
maintaining and collecting Your Account, and You authorize such third parties to release information about You to Us. You agree to notify Us of any change in Your 
mailing address at least 10 days before such change. We may, in Our discretion, accept address corrections from the United States Postal Service. If mailed, 
notices to You shall be considered given when We include the notice on or with Your Billing Statement, or when We deposit the notice in the U.S. mail addressed 
to the most recent address We have for You. 

TRANSFERS: We may transfer all or part of Your Account balance, along with Our rights under this Agreement, to another person or entity. That person or entity 
will then be entitled to enforce Our rights under this Agreement. You may not transfer Your rights or obligations under this Agreement. 

GOVERNING LAW: Federal law and the law of Oklahoma will govern the interpretation and enforcement of this Agreement regardless of conflict of law 
principles. If there is any conflict between any of the terms and conditions of this Agreement and applicable law, this Agreement will be considered changed to 
the extent necessary to comply with applicable law. 

ENTIRE AGREEMENT AND SEVERABILITY: This Agreement, as modified by any change in terms We may provide, supersedes any prior communications 
between You and Us. Any invalid or unenforceable provision of this Agreement will not affect whether any other provision is valid or enforceable. 

SECTION HEADINGS AND SUMMARIES: The section headings and summaries provided in this Agreement are provided only for Your and Our convenience.  
The section headings and summaries do not define or describe the entire scope or intent of any portion of this Agreement.

9.  CLAIMS AND ARBITRATION OF DISPUTES 

“CLAIMS” AND RELATED DEFINED TERMS: When this Agreement refers to a “Claim” it means any pre-existing, present or future claim, dispute or controversy 
that arises from or in any way relates to: (a) this Agreement, any prior Cardholder Agreement, Your Account, the credit We offer or deny to You in connection 
with Your Account, any advertising or application for Your Account, or the benefits, rewards or other products or services that are offered in connection with Your 
Account; or (b) the acts or omissions of You, of Us, or of Your Related Parties if those acts or omissions affect or relate to Your Account or any benefits, rewards 
or other products or services related to Your Account. Claims include, but are not limited to, claims based on contract and tort (including intentional torts), 
claims made in law or in equity, claims based on constitutional, statutory, regulatory and common law rights, and claims for damages, penalties and injunctive, 
declaratory or equitable relief. When the term “You” is used in this provision on “Claims” or in the provisions on “Limitations on Claims” or “Arbitration,” that 
term means You and any of the following people who will be considered “Your Related Parties”: any co-applicant, co-signer, joint cardholder, authorized user 
or guarantor on Your Account, Your heirs and Your trustee in bankruptcy. References to “Our Related Parties” in this Agreement includes affiliated third parties 
such as Our parent, subsidiaries, and affiliates and Our and their officers, directors, agents, employees, representatives, successors and assigns. “Our Related 

Parties” also include unaffiliated third parties that provide products, services or benefits (to You or to Us) in connection with Your Account or that have otherwise 
participated in the marketing or servicing of Your Account. Any Claim or Claims brought by or on behalf of a class, brought in a representative capacity or 
otherwise on a class basis, or brought in the form of a private attorney general action are referred to as “Class Proceedings” regardless of whether they are 
commenced in court or in arbitration. 

LIMITATIONS ON CLAIMS/NOTICE AND CURE:: Before We bring a Claim against You, We must notify You in writing of Our Claim, including the amount of the 
Claim. If We have a Claim based on a payment obligation that You may have to Us: (1) Our notification requirement will be considered satisfied by sending You 
a Billing Statement within the time required by applicable law and regulation; and (2) You will be afforded the period of time allowed by this Agreement and 
applicable law to make the payment before We commence court proceedings or arbitration. If You have a Claim against Us, You may send us a written “Dispute 
Claim Notice” prior to initiating a Claim. In order for a Dispute Claim Notice to be valid and effective, it must: (a) state Your name, address and Account number; 
(b) be signed by You; (c) describe the basis of Your Claim and the amount You would accept to resolve the Claim; (d) state that You are exercising Your rights 
under the “Notice and Cure” paragraph of the Arbitration Provision; and (e) be mailed to Us at MidFirst Bank, PO Box 268879, Oklahoma City, OK 73126-8879, 
Attn: Dispute Claim Notice. This is the sole and only method by which You can submit a Dispute Claim Notice. You must give us a reasonable opportunity, not 
less than 30 days, to resolve the Claim before You commence court proceedings or arbitration. 

You and We both agree, to the fullest extent allowed by law, that: (i) Claims will not under any circumstances be pursued in Class Proceedings; (ii) We waive the 
right to bring or to participate in Class Proceedings against You; and (iii) You waive the right to bring or to participate in Class Proceedings against Us. If some 
other person initiates a Class Proceeding against You, We may not join that proceeding or participate as a member of that class. If some other person initiates a 
Class Proceeding against Us, You may not join that proceeding or participate as a member of that class. This paragraph is referred to below as the “Class Action 
Waiver.” 

ARBITRATION: 

THIS CONTRACT CONTAINS AN ARBITRATION PROVISION WHICH MAY BE ENFORCED BY THE PARTIES.  
PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY: 

WITH LIMITED EXCEPTIONS, THIS ARBITRATION PROVISION ALLOWS EITHER PARTY TO REQUIRE THAT ANY “CLAIM” (AS DEFINED ABOVE) BE 
RESOLVED BY BINDING ARBITRATION. YOU MAY REJECT THE ARBITRATION PROVISION BY SENDING US WRITTEN NOTICE WITHIN 45 DAYS AFTER YOUR 
FIRST PURCHASE, AS DESCRIBED BELOW.

ARBITRATION REPLACES THE RIGHT TO GO TO COURT AND TO HAVE A CLAIM DETERMINED BY A JURY. OTHER RIGHTS YOU MAY HAVE IN COURT, SUCH 
AS DISCOVERY OR APPEAL RIGHTS, MAY NOT BE AVAILABLE OR MAY BE MORE LIMITED IN ARBITRATION. EXCEPT AS PROVIDED BELOW, THOSE OTHER 
RIGHTS ARE WAIVED. 

YOU WILL NOT BE ABLE TO DO THESE TWO THINGS (IN COURT OR IN ARBITRATION): (1) BRING A CLAIM AS A CLASS ACTION OR IN A REPRESENTATIVE 
CAPACITY; OR (2) PARTICIPATE IN A CLAIM AS A CLASS MEMBER. 

Except as provided below: (1) You may unilaterally choose to have any Claim that We bring against You resolved through binding arbitration; and (2) We may 
unilaterally choose to have any Claim that You bring against Us (or Us and any of Our Related Parties) resolved through binding arbitration. If You assert a 
Claim against any of Our Related Parties, but You do not also assert that Claim against Us, the Related Party (or whoever will be defending the Related Party) 
may unilaterally choose to have that Claim resolved through binding arbitration. If a court proceeding is commenced, the party that commenced that court 
proceeding may unilaterally choose to have any counterclaim, cross-claim, or third party claim brought in that proceeding resolved through binding arbitration. 
If a party chooses to have a Claim resolved by arbitration pursuant to this arbitration provision, neither You nor We will have the right to litigate that 
Claim in court, have a jury trial on that Claim, or engage in pre-arbitration discovery, except as provided for in the applicable Arbitration Rules of the 
selected Arbitrator(s) and as otherwise set forth in this arbitration provision

“Ordinary Claims” are not subject to this arbitration provision and may be resolved through litigation. A Claim will be considered an “Ordinary Claim” if the Claim 
is filed by You or Us in a small claims court so long as (1) the Claim is within the scope of its jurisdiction, (2) the Claim remains in such court; and (3) the only 
parties to litigation to resolve the Claim will be You, Us and/or Related Parties. 

Arbitrations shall be conducted by one or more impartial arbitrators (the “Arbitrator(s)”). An Arbitrator must be a lawyer with at least ten years of experience or a 
retired judge. 

Arbitrations shall be conducted through a national arbitration organization with reasonable experience in financial and consumer disputes (referred to as an 
“Administrator”). Arbitration may be commenced in accordance with the Rules of the chosen Administrator. Rules and forms may be obtained from, and Claims 
may be filed with, JAMS at 620 Eighth Avenue, 34th Floor, New York, New York 10018, or jamsadr.com; or the AAA at 335 Madison Avenue, Floor 10, New 
York, New York 10017, or adr.org. More information regarding arbitration procedures and arbitration rosters also may be obtained from JAMS or the AAA at the 
addresses or websites above. If neither such Administrator is available to conduct a consumer credit card-related arbitration, the Administrator shall be the one 
mutually agreed upon by You and Us. Arbitration through an Administrator shall be conducted in accordance with the arbitration rules and procedures of the 
Administrator, which are applicable and in effect when the Claim is initiated (the “Arbitration Rules”). For Arbitrations with an Administrator, the Administrator 
shall provide and designate a listing of potential Arbitrators to conduct the arbitration. The Arbitrator shall be selected from the Administrator’s listing and will be 
the Arbitrator(s) mutually agreed upon by You and Us. 

Or, if You and We agree, the arbitration shall proceed by an Arbitrator without an Administrator. Arbitration without an Administrator shall be conducted in 
accordance with the rules and procedures of the American Arbitration Association (“AAA”) in effect when the Claim is initiated, with the Arbitrator taking the 
place of the AAA therein (also, the “Arbitration Rules”). For arbitrations without an Administrator, the Arbitrator(s) shall be mutually agreed upon by You and Us. 

If the Arbitration Rules are inconsistent with this arbitration provision, this provision will prevail. Arbitrations may be initiated pursuant to the Arbitration Rules. 
You or We may choose to have an arbitration hearing. You and We may be represented by counsel throughout any arbitration. For Claims of $10,000 or less 

 
which are not pursued in small claims court, You may choose whether the Arbitration proceeds in person, by telephone or without a hearing based only on the 
submissions made by You and Us. If You want to have a hearing in person, You have the right to have the hearing conducted in Your hometown area which shall 
not be outside the county in which You are billed. You and We agree to exchange such non-privileged information as the Arbitrator shall require. The decision 
of the Arbitrator(s) will be final and binding. Any final decision of the Arbitrator(s) is subject to judicial review only as set forth in the Federal Arbitration Act. 
Judgment upon an award rendered by the Arbitrator(s) may be entered in any court of competent jurisdiction. 

If there is a dispute as to whether any claim, dispute or controversy is a “Claim” subject to this provision, that dispute shall be resolved solely by the Arbitrator(s) 
(except as noted below with reference to Class Proceedings and except that a court may decide whether a Claim is an Ordinary Claim). 

An arbitration pursuant to this provision may decide only Your Claims, Our Claims or Claims of Related Parties. The Arbitrator(s) shall have no authority to 
entertain or determine Class Proceedings. If the Arbitrator(s) decide they have authority to entertain or determine any Claim brought in a Class Proceeding, that 
decision may be appealed to a court of competent jurisdiction. If, despite this Agreement, Class Proceedings are allowed, those proceedings shall be conducted 
only in a court of competent jurisdiction. The claims of other persons who may (or may not) have similar claims may not be consolidated with any Claim. No 
arbitration will be consolidated with any other arbitration proceeding without the consent of all parties. The only Claims that may be joined under this arbitration 
provision are (1) those brought by Us and Our Related Parties against You and Your Related Parties; or (2) those brought by You and Your Related Parties against 
Us and Our Related Parties. 

The Arbitrator(s) shall have the authority to award any remedy under applicable state or federal law, including punitive damages. 

An Arbitrator’s award will consist of a written statement stating the disposition of each Claim. The award will also provide a concise written statement of the 
essential findings and conclusions on which the award is based.

If any portion of this arbitration provision shall be found to be unenforceable, that portion will be severed, and the rest of this arbitration provision will remain in 
effect. However, if the Class Action Waiver is held to be invalid with respect to any Class Proceeding, the entire arbitration provision shall be null and void. 

We will reimburse You for the initial arbitration filing fee up to $350 upon receipt of proof of payment, provided that You have initiated an individualized 
proceeding in good faith and in accordance with this Agreement and provided that You have not initiated Your proceeding in concert with any other 
cardholder(s). If, and only if, (i) You submit a Dispute Claim Notice in accordance with this paragraph on Your own behalf (and not on behalf of any other party); 
(ii) You cooperate with Us by promptly providing the information We reasonably request; (iii) We refuse to provide You with the relief You request before an 
arbitrator is appointed; and (iv) the matter then proceeds to arbitration and the arbitrator subsequently determines that You were entitled to such relief (or 
greater relief), You will be entitled to a minimum award of at least $10,000 and Your reasonable attorney’s fees and costs. We encourage You to address all 
Claims You have in a single Dispute Claim Notice and/or a single arbitration. Accordingly, this $10,000 minimum award is a single award that applies to all 
Claims You have asserted or could have asserted in the arbitration, and multiple awards of $10,000 are not contemplated. All other fees will be allocated in 
keeping with the applicable Arbitration Rules and applicable law. We will also advance or reimburse other fees if the Administrator or Arbitrator(s) determine 
there is good reason for requiring Us to do so or if You ask Us and We determine there is good cause for doing so. Except as provided above, each party will bear 
the expense of the fees and costs of that party’s own attorneys, experts, witnesses, documents and other expenses, regardless of which party prevails. 

You may reject this arbitration provision by sending a written rejection notice to Us at: MidFirst Bank, PO Box 268879, Oklahoma City, OK 73126-8879. 
Your rejection notice must be mailed within 45 days after the date of Your first Purchase transaction. Your rejection notice must state that You reject the 
arbitration provision and include Your name, address, Account number and personal signature. No one else may sign the rejection notice. If Your rejection notice 
complies with these requirements, this arbitration provision and any other arbitration provisions in the cardholder agreements for any other currently open 
MidFirst credit card accounts You have will not apply to You, except for any claims subject to pending litigation or arbitration at the time You send Your rejection 
notice. Rejection of this arbitration provision will not affect Your other rights or responsibilities under this Agreement. Rejecting this arbitration provision will not 
affect Your ability to use Your card or any other benefit, product or service You may have with Your Account.

This arbitration provision shall survive repayment of Your extension of credit, changes to Your Account and this Agreement (although this provision itself may be 
changed in accordance with the Important Notice Regarding Changes in Terms provision), Our assignment of Your Account, the issuance of a new credit card, 
the transfer of the balance in one credit account to another, Your or Our termination of the Account and the bankruptcy (or similar proceeding) of any party. 

This arbitration provision is made in connection with a transaction involving interstate commerce, and shall be governed by and enforceable under the Federal 
Arbitration Act, 9 U.S.C. §§ 1 through 16, as amended. The Arbitrator(s) shall apply applicable substantive law consistent with the Federal Arbitration Act, the 
National Bank Act and OCC regulations and applicable statutes of limitations, and shall honor claims of privilege recognized at law. 

YOUR BILLING RIGHTS KEEP THIS NOTICE FOR FUTURE USE
This notice tells You about Your rights and Our responsibilities under the Fair Credit Billing Act.

WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT

If You think there is an error on Your billing statement, write to Us at:

MidFirst Bank
P.O. Box 31535
Tampa, FL 33631-3535

In Your letter, provide Us with the following information:

• 
• 
• 

Account Information: Your name and Account number.
Dollar amount: The dollar amount of the suspected error.
Description of the Problem: If You think there is an error on Your bill, describe what You believe is wrong and why You believe it is a mistake.

 
 
 
 
 
 
 
You must contact Us:

•  Within 60 days after the error appeared on Your Statement.
• 

At least 3 business days before an automated payment is scheduled, if You want to stop payment on the amount You think is wrong.

You must notify Us of any potential errors in writing. You may call Us, but if You do, We are not required to investigate any potential errors and You may have to 
pay the amount in question.

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER

When We receive Your letter, We must do two things:

1.  Within 30 days of receiving Your letter, We must tell You that We received Your letter. We will also tell You if We have already corrected the error.
2.  Within 90 days of receiving Your letter, We must either correct the error or explain to You why We believe the bill is correct.

While We investigate whether or not there has been an error:

The charge in question may remain on Your Statement, and We may continue to charge You interest on that amount.

•  We cannot try to collect the amount in question, or report You as delinquent on that amount.
• 
•  While You do not have to pay the amount in question, You are responsible for the remainder of Your balance.
•  We can apply any unpaid amount against Your credit access line.

After We finish Our investigation, one of two things will happen:

• 
• 

If We made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.
If We do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send  
You a Statement of the amount You owe and the date payment is due. We may then report You as delinquent if You do not pay the amount We  
think You owe.

If You receive Our explanation but still believe Your bill is wrong, You must write to Us within 10 days telling Us that You still refuse to pay. If You do so, We cannot 
report You as delinquent without also reporting that You are questioning Your bill. We must tell You the name of anyone to whom We reported You as delinquent, 
and We must let those organizations know when the matter has been settled between Us.

If We do not follow all of the rules above, You do not have to pay the first $50 of the amount You question even if Your bill is correct.

YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES

If You are dissatisfied with the goods or services that You have purchased with Your credit card, and You have tried in good faith to correct the problem with the 
merchant, You may have the right not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1. 

2. 

3. 

The purchase must have been made in Your home state or within 100 miles of Your current mailing address, and the purchase price must have  
been more than $50. (Note: Neither of these are necessary if Your purchase was based on an advertisement We mailed to You, or if We own the  
company that sold You the goods or services.)
You must have used Your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses Your credit  
card Account do not qualify.
You must not yet have fully paid for the purchase.

If all of the criteria above are met and You are still dissatisfied with the purchase, contact Us in writing on a separate sheet at:

MidFirst Bank
P.O. Box 31535
Tampa, FL 33631-3535

While We investigate, the same rules apply to the disputed amount as discussed above. After We finish Our investigation, We will tell You Our decision. At that 
point, if We think You owe an amount and You do not pay, We may report You as delinquent.