Delta SkyMiles® Credit Card
Issuer: American Express Bank, FSB 

Cardmember Agreement: Part 1 of 2 

As of: 06/30/2016 

Rates and Fees Table 
Interest Rates 
Annual Percentage Rate 
(APR) for Purchases 

Prime Rate + 11.99% to Prime Rate + 15.99% 

This is a variable APR. See Explanation of Variable Rates below. 

APR for Balance Transfers  Prime Rate + 11.99% to Prime Rate + 15.99% for any balance transfer requests we may 

accept. 
This is a variable APR. See Explanation of Variable Rates below. 

APR for Cash Advances 

Prime Rate + 21.99% 

Penalty APR and When 
it Applies 

This is a variable APR. See Explanation of Variable Rates below. 

Prime Rate + 25.99% 

This is a variable APR. See Explanation of Variable Rates below. 

This APR will apply to your account if you: 
1) make one or more late payments; or
2) make a payment that is returned by your bank.

We may also consider your creditworthiness in determining whether or not to apply the 
penalty APR to your Account. 

How Long Will the Penalty APR Apply? If the penalty APR is applied, it will apply for 
at least 6 months. We will review your Account every 6 months after the penalty APR  
is applied. The penalty APR will continue to apply until you have made timely  
payments with no returned payments during the 6 months being reviewed. 

Your due date is at least 25 days after the close of each billing period. We will not charge  
you interest on purchases if you pay your entire balance by the due date each month. We 
will begin charging interest on cash advances and balance transfers on the transaction date. 
To learn more about factors to consider when applying for or using a credit card, visit 
the website of the Consumer Financial Protection Bureau at 
http://www.consumerfinance.gov/learnmore 

$55 

Either $5 or 3% of the amount of each transfer, whichever is greater.   
Either $5 or 3% of the amount of each cash advance, whichever is greater. 
2.7% of each transaction after conversion to US dollars. 

Up to $37 
Up to $37 
None 

Paying Interest 

For Credit Card Tips from 
the Consumer Financial 
Protection Bureau 
Fees 
Annual Membership Fee 
Transaction Fees 
●  Balance Transfer
●  Cash Advance
●  Foreign Transaction

Penalty Fees 

●  Late Payment
●  Returned Payment
●  Overlimit

How we calculate interest:  We use the Average Daily Balance method (including new transactions). See the How we 

calculate interest section in Part 2. 

Explanation of Variable Rates: If the Prime Rate increases, variable APRs (and corresponding DPRs) will increase. In 
that case, you may pay more interest and may have a higher Minimum Payment Due. When the Prime Rate changes, 
the resulting changes to variable APRs take effect as of the first day of the billing period. The Daily Periodic Rate (DPR) 
is 1/365th of the APR, rounded to the nearest one ten-thousandth of a percentage point. 

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How Rates and Fees Work 
Rates 
Penalty APR for new 
transactions 

 The penalty APR may apply to new transactions if: 
• you do not pay at least the Minimum Payment
Due by the Payment Due Date on one or
more occasions; or

• your payment is returned by your bank.

We may also consider your creditworthiness in 
determining whether or not to apply the penalty APR 
to your Account. 

If the penalty APR applies to a balance, it will 
apply to charges added to that balance 15 or 
more days after we send you notice. 

We will review your Account every 6 months 
after the penalty APR is applied. The penalty 
APR will continue to apply until you have made 
timely payments with no returned payments 
during the 6 months being reviewed. 

Fees 
We add fees to a purchase balance, unless we tell you otherwise. 
Annual Membership 
Late Payment 

This fee is on the Rates and Fees Table on page 1 of Part 1. 
Up to $37. If we do not receive the Minimum Payment Due by its Payment Due Date, the fee is $27. If 
this happens again within the next 6 billing periods, the fee is $37. However, the late fee will not exceed 
the Minimum Payment Due. Paying late may also result in a penalty APR. See Penalty APR for new 
transactions and Penalty APR for existing balances above. 
Up to $37. If you make a payment that is returned unpaid the first time we present it to your bank, the 
fee is $27. If you do this again within the same billing period or the next 6 billing periods, the fee is $37. 
However, the returned payment fee will not exceed the applicable Minimum Payment Due. A returned 
payment may also result in a penalty APR. See Penalty APR for new transactions above. 
$38 if you use your card to cash a check at one of our approved locations and the check is returned 
unpaid. We will also charge you the unpaid amount. 
None. See Credit limit and cash advance limit in Part 2. 
$25 if your Account is cancelled, you ask us to re-open it, and we do so. 
3% of the transaction, with a minimum of $5. A different fee may apply if stated in a promotional offer 
or at the time of a transaction. This fee is a finance charge. We will add it to the same balance as the 
balance transfer. 
3% of the withdrawal and other services you obtain (including any fee charged by the ATM operator), 
with a minimum of $5. We will add this fee to the cash advance balance. 
2.7% of the converted U.S. dollar amount. This fee is a finance charge. See Part 2 for Converting 
charges made in a foreign currency. 

Returned Payment 

Returned Check 

Overlimit 
Account Re-opening 
Balance Transfer 

Cash Advance 

Foreign Transaction 

Part 1, Part 2 and any supplements or amendments make up your Cardmember Agreement. 

CMAEUFEEPAPR123 

Page 2 of 2 

 
Supplement to the Cardmember Agreement

How Your Reward Program Works
Delta SkyMiles®
Types of Card Accounts

You can receive Delta SkyMiles® (miles) when you make purchases with your Classic or Gold Delta
SkyMiles Credit Card from American Express (Card Account).

How you receive miles

You receive 1 mile for each $1 of eligible
purchases on your Card Account.
Eligible purchases are purchases for goods and
services minus returns and other credits.

How you receive additional
miles

You receive 1 additional mile for each $1 of
eligible purchases on your Card Account for
the following purchases submitted to us using a
Delta merchant code:
● air travel on a Delta flight.
● air travel on a Delta partner flight with a DL

flight code.

● Delta vacation packages.
● other Delta services.

Eligible purchases do NOT include:
● fees or interest charges,
● balance transfers,
● cash advances,
● purchases of traveler's checks,
● purchases or reloading of prepaid cards, or
● purchases of any cash equivalents.

You will NOT receive additional miles for:
● purchases of air travel on a Delta flight

that are part of all-inclusive air or sea tour
packages.

When we transfer miles

We transfer the miles you receive to your Delta SkyMiles account after the end of the billing period
in which you received them.

When you will forfeit miles

If the Minimum Payment Due is not paid by the Closing Date of the billing period in which it is due,
you will forfeit the miles you received for eligible purchases during that billing period. You may
reinstate those miles within the next 12 billing periods if your Card Account is not past due and you
pay a $35 fee.

Other things you should know
about this program

You will receive miles only for eligible purchases
intended for personal, family or household use.

We may change the terms of this reward
program at our discretion. If you violate or abuse
this reward program, you may forfeit some or all
of your miles.

We are not responsible for miles after they are
credited to your SkyMiles account. We are also
not responsible for the actions of Delta on your
SkyMiles account.

Miles are subject to the Delta SkyMiles
Membership Guide and Program Rules. You
should refer to that document for details on:
● how to redeem your miles,
● Delta's right to change its program terms, and
● other conditions that may apply to Delta's

program.

CMAEUPSP0000227

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FDR  997071

Cardmember Agreement: Part 2 of 2

Doc 27304

How Your American Express Account Works

Introduction

About your Cardmember
Agreement

Changing the Agreement

Words we use in
the Agreement

About using your card

Using the card

This document together with Part 1 make up the
Cardmember Agreement (Agreement) for the Account
identified on page 1 of Part 1. Any supplements or
amendments are also part of the Agreement.

When you use the Account (or you sign or keep the
card), you agree to the terms of the Agreement.

We may change this Agreement, subject to applicable
law. We may do this in response to the business, legal or
competitive environment. This written Agreement is a final
expression of the agreement governing the Account. The
written Agreement may not be contradicted by any alleged
oral agreement.

We cannot increase the interest rate on existing
balances except in limited circumstances. Changes
to some terms may require 45 days advance notice,
and we will tell you in the notice if you have the right
to reject a change. We cannot change certain terms
during the first year of your Cardmembership.

We, us, and our mean the issuer shown on page 1 of
Part 1. You and your mean the person who applied for
this Account and for whom we opened the Account. You
and your also mean anyone who agrees to pay for this
Account. You are the Basic Cardmember. You may
request a card for an Additional Cardmember (see
About Additional Cardmembers in Part 2).

Card means any card or other device that we issue to
access your Account. A charge is any amount added to

your Account, such as purchases, cash advances,
balance transfers, fees and interest charges. A
purchase is a charge for goods or services. A cash
advance is a charge to get cash or cash equivalents.
A balance transfer is a charge to pay an amount you
owe on another credit card account.

To pay by a certain date means to send your payment
so that we receive it and credit it to your Account by
that date (see About your payments in Part 2).

You may use the card to make purchases. At our
discretion, we may permit you to make cash advances or
balance transfers. You cannot transfer balances from any
other account issued by us or our affiliates.

You may arrange for certain merchants to store your card
number and expiration date, so that, for example:

● the merchant may charge your account at regular

intervals; or

● you may make charges using that stored card

information.

We may (but are not required to) tell these merchants
if your expiration date or card number changes or
if your account is cancelled. You must notify the
merchants directly if you want them to stop charging
your Account.

Keep your card safe and don't let anyone else use it.
If your card is lost or stolen or your Account is being
used without your permission, contact us right away.
You may not use your Account for illegal activities.

Promise to pay

You promise to pay all charges, including:

Credit limit and cash
advance limit

Declined transactions

● charges you make, even if you do not present your card or sign for the transaction,
● charges that other people make if you let them use your Account, and
● charges that Additional Cardmembers make or permit others to make.

We assign a Credit Limit to your Account. We may make
part of your Credit Limit available for cash advances
(Cash Advance Limit). There may also be a limit on the
amount you can withdraw from ATMs in a given period.
The Credit Limit and Cash Advance Limit are shown on
page 1 of Part 1 and on each billing statement.

We may increase or reduce your Credit Limit and Cash
Advance Limit. We may do so even if you pay on time and
your Account is not in default.

● your Account balance (including fees and interest)

is not more than your Credit Limit, and

● your cash advance balance (including fees and
interest) is not more than your Cash Advance
Limit.

We may approve charges that cause your Account
balance to go over your Credit Limit. If we do this,
we will not charge an overlimit fee. If we ask you to
promptly pay the amount of your Account balance
above your Credit Limit, you agree to do so.

You agree to manage your Account so that:

We may decline to authorize a charge. Reasons we may
do this include suspected fraud and our assessment of
your creditworthiness. This may occur even if the charge
would not cause you to go over your Credit Limit

and your Account is not in default. We are not
responsible for any losses you incur if we do not
authorize a charge. And we are not responsible if any
merchant refuses to accept the card.

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About your payments

When you must pay

You must pay at least the Minimum Payment Due by
the Payment Due Date. The Minimum Payment Due
and Payment Due Date are shown on each billing
statement.

Each statement also states the time and manner
by which you must make your payment for it to be
credited as of the same day it is received. For your
payment to be considered on time, we must receive

at least the Minimum Payment Due in such time and
manner by the Payment Due Date shown on your
billing statement.

Each statement also shows a Closing Date. The
Closing Date is the last day of the billing period
covered by the statement. Each Closing Date is about
30 days after the previous statement's Closing Date.
Each statement also shows a Next Closing Date.

How to make payments

Make payments to us in U.S. dollars with:

● a single check drawn on a U.S. bank, or
● a single negotiable instrument clearable through
the U.S. banking system, for example a money
order, or

● an electronic payment that can be cleared through

the U.S. banking system.

When making a payment by mail:
● make a separate payment for each account,
● mail your payment to the address shown on the
payment coupon on your billing statement, and

● write your Account number on your check or

negotiable instrument and include the payment
coupon.

If your payment meets the above requirements, we
will credit it to your Account as of the day we receive
it, as long as we receive it by the time disclosed in
your billing statement.

Your Account may have balances with different
interest rates. For example, purchases may have
a lower interest rate than cash advances. If your
Account has balances with different interest rates,
here is how we generally apply payments in a billing
period:

● We apply your payments, up to the Minimum

Payment Due, first to the balance with the lowest
interest rate, and then to balances with higher
interest rates.

How we apply payments and
credits

About your Minimum Payment Due

How we calculate your
Minimum Payment Due

To calculate the Minimum Payment Due for each
statement, we start with the higher of:
(1) interest charged on the statement plus 1% of the
New Balance (excluding any overlimit amount,
penalty fees and interest on the statement); or

(2) $35.
Then we add any penalty fees shown on the
statement and 1/24th of any overlimit amount, round
to the nearest dollar, and add any amount past due.

Your Minimum Payment Due may also include any
additional amount specified in a promotional offer.
Your Minimum Payment Due will not exceed your
New Balance. You may pay more than the Minimum
Payment Due, up to your New Balance, at any time.

If we receive it after that time, we will credit the
payment on the day after we receive it.

If your payment does not meet the above
requirements, there may be a delay in crediting your
Account. This may result in late fees and additional
interest charges (see How Rates and Fees Work on
page 2 of Part 1).

If we decide to accept a payment made in a foreign
currency, we will choose a rate to convert your
payment into U.S. dollars, unless the law requires us
to use a particular rate.

If we process a late payment, a partial payment, or a
payment marked with any restrictive language, that
will have no effect on our rights and will not change
this Agreement.

● After the Minimum Payment Due has been paid,
we apply your payments to the balance with the
highest interest rate, and then to balances with
lower interest rates.

In most cases, we apply a credit to the same balance
as the related charge. For example, we apply a credit
for a purchase to the purchase balance. We may
apply payments and credits within balances, and
among balances with the same interest rate, in any
order we choose.

EXAMPLE: Assume that your New Balance is
$3,000, interest is $29.57, and you have no overlimit
amount, penalty fees, or amounts past due.

(1)$29.57 + 1% multiplied by ($3,000 - $29.57) =
$59.27
(2) $35
The higher of (1) or (2) is $59.27, which rounds to
$59.00.

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About interest charges

When we charge interest

We charge interest beginning on the date of each transaction. You can avoid paying interest on purchases as
described below. However, you cannot avoid paying interest on cash advances and balance transfers.

If you pay the New Balance on every statement by
the Payment Due Date, we will not charge interest on
purchases.

If you pay the New Balance on a statement by the
Payment Due Date and then you pay less than the
New Balance on the following statement by the
Payment Due Date, we will not charge interest on the
portion of the purchase balance that we apply that
payment to. But we will charge interest on unpaid
purchases.

If you do not pay the New Balance on a statement by
the Payment Due Date and then:

● you pay the New Balance on the next statement by
the Payment Due Date, we will not charge interest
on purchases from the date of your payment to
the Closing Date of the billing period in which you
made that payment. But we will charge interest on
purchases from the beginning of that billing period
until the date of your payment.

● you pay the New Balance on each of the next two
statements by their Payment Due Dates, we will
not charge interest on purchases on the following
statement.

Also, we will not charge interest on purchases on a
statement if the Previous Balance on that statement is
zero or a credit balance.

How we calculate interest

We calculate interest for a billing period by first figuring the interest on each balance. Different categories of
transactions--such as purchases and cash advances--may have different interest rates. Balances within each
category may also have different interest rates.

We use the Average Daily Balance method
(including new transactions) to figure interest
charges for each balance. The total interest charged
for a billing period is the sum of the interest charged
on each balance.

Interest

The interest charged for a balance in a billing period,
except for variations caused by rounding, equals:
● Average Daily Balance (ADB) multiplied by
● Daily Periodic Rate (DPR) multiplied by
● number of days the DPR was in effect.

ADB
To get the ADB for a balance, we add up its daily
balances. Then we divide the result by the number
of days the DPR for that balance was in effect. If the
daily balance is negative, we treat it as zero.

DPR

A DPR is 1/365th of an APR, rounded to one
tenthousandth of a percentage point. Your DPRs are
shown in How Rates and Fees Work on page 2 of
Part 1.

EXAMPLE: Calculating Interest

Assume that you have a single interest rate of
15.99%, your ADB is $2,250 and there are 30 days in
the billing period.

The DPR is 15.99% divided by 365 days = 0.0438%

The Interest is $2,250 multiplied by 0.0438%
multiplied by 30 days = $29.57

Daily Balance
For each day a DPR is in effect, we figure the daily
balance by:
● taking the beginning balance for the day,
● adding any new charges,
● subtracting any payments or credits; and
● making any appropriate adjustments.

We add a new charge to a daily balance as of its
transaction date.

Beginning balance
For the first day of a billing period, the beginning
balance is the ending balance for the prior billing
period, including unpaid interest. For the rest of the
billing period, the beginning balance is the previous
day's daily balance plus an amount of interest equal
to the previous day's daily balance multiplied by the
DPR for that balance. This method of figuring the
beginning balance results in daily compounding of
interest.

When an interest rate changes, the new DPR may
come into effect during--not just at the beginning of--
the billing period. When this happens, we will create
a new balance and apply the new DPR to it. To get
the beginning balance on the first day for this new
balance, we multiply the previous day's daily balance
by the old DPR and add the result to that day's daily
balance.

Other methods
To figure the ADB and interest charges, we may use
other formulas or methods that produce equivalent
results. Also, we may choose not to charge interest on
certain types of charges.

Determining the Prime Rate

We use the Prime Rate from the rates section of The Wall Street Journal. The Prime Rate for each billing period
is the Prime Rate published in The Wall Street Journal 2 days before the Closing Date of the billing period.

The Wall Street Journal may not publish the Prime Rate on that day. If it does not, we will use the Prime Rate
from the previous day it was published. If The Wall Street Journal is no longer published, we may use the Prime
Rate from any other newspaper of general  circulation in New York, New York. Or we may choose to use a
similar published rate.

If the Prime Rate increases, variable APRs (and corresponding DPRs) will increase. In that case, you may pay
more interest and may have a higher Minimum Payment Due. When the Prime Rate changes, the resulting
changes to variable APRs take effect as of the first day of the billing period.

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Other important information

About Additional
Cardmembers

At your request, we may issue cards to Additional
Cardmembers. They do not have accounts with us
but they can use your Account subject to the terms
of this Agreement. We may report an Additional
Cardmember's use of your Account to credit reporting
agencies.

You are responsible for all use of your Account by
Additional Cardmembers and anyone they allow to
use your Account. You must pay for all charges they
make.

You authorize us to give Additional Cardmembers
information about your Account and to discuss it with
them.

If you want to cancel an Additional Cardmember's
right to use your Account (and cancel their card) you
must tell us.

Converting charges made in a
foreign currency

If you make a charge in a foreign currency, we will convert it into U.S. dollars on the date we or our agents
process it. Unless a particular rate is required by law, we will choose a conversion rate that is acceptable to us
for that date. The rate we use is no more than the highest official rate published by a government agency or the
highest interbank rate we identify from customary banking sources on the conversion date or the prior business
day. This rate may differ from rates that are in effect on the date of your charge. We will bill charges converted
by establishments (such as airlines) at the rates they use.

Changing your billing address

You must notify us immediately if you change the:

● mailing address to which we send billing

statements; or

● e-mail address to which we send notice that your

billing statement is available online.

If you have more than one account, you need to notify
us separately for each account.

We may update your billing address if we receive
information that it has changed or is incorrect.

Closing your Account

You may close your Account by calling us or writing to us.

Cancelling or suspending your
Account

About default

Collection costs

Credit reports

Sending you notices

We may contact you

We may:

● cancel your Account,
● suspend the ability to make charges,
● cancel or suspend any feature on your Account,

and

● notify merchants that your Account has been

cancelled or suspended.

If we do any of these, you must still pay us for all
charges under the terms of this Agreement.

We may consider your Account to be in default if:

● you violate a provision of this Agreement,
● you give us false information,
● you file for bankruptcy,
● you default under another agreement you have

with us or an affiliate,

● you become incapacitated or die, or
● we believe you are unable or unwilling to pay your

debts when due.

We may do any of these things at our discretion, even
if you pay on time and your Account is not in default.

If your Account is cancelled, you must destroy your
cards.

We may agree to reinstate your Account after a
cancellation. If we do this, we may:

● reinstate any additional cards issued on your

Account,

● charge you any applicable annual fees, and
● charge you a fee for reinstating the Account.

If we consider your Account in default, we may, to the
extent permitted by federal and applicable state law:

● suspend your ability to make charges,
● cancel or suspend any feature on your Account,
● require you to pay more than your Minimum

Payment Due immediately, and

● require you to pay your Account balance

immediately.

You agree to pay all reasonable costs, including attorneys' fees, that we incur to collect amounts you owe.

You agree that we will obtain credit reports about you, investigate your ability to pay, and obtain information
about you from other sources, including information to verify and re-verify your employment and income. And
you agree that we will use such information for any purposes, subject to applicable law.

You agree that we will give information about the Account to credit reporting agencies. We will tell a credit
reporting agency if you fail to comply with any term of this Agreement. This may have a negative impact on your
credit report.

If you believe information we have given to a credit reporting agency is incorrect, write to us at: American
Express Credit Bureau Unit, P.O. Box 981537, El Paso, TX 79998-1537. When you write to us, tell us the
specific information you believe is incorrect.

We mail you notices through the U.S. mail, postage prepaid, and address them to you at the latest billing
address on our records. Any notice that we send you this way is deemed to be given when deposited in the
U.S. mail.

Servicing and collections
If we need to contact you to service your account or to collect amounts you owe, you authorize us (and our
affiliates, agents and contractors) to contact you at any number you provide, from which you call us, or at which
we believe we can reach you. We may contact you in any way, such as calling or texting. We may contact you
using an automated dialer or prerecorded messages. We may contact you on a mobile, wireless or similar
device, even if you are charged for it.

Call monitoring
We may monitor and record any calls between you and us.

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About insurance products

We or our affiliates may tell you about insurance and non-insurance products, services or features that
may have a fee. One of our affiliates may act on behalf of a provider of these products. The affiliate may be
compensated for this. The insurance products are not offered or sold by us or on our behalf. Our affiliates may
get additional compensation when AMEX Assurance Company or another affiliate is the insurer or reinsurer.
Compensation may influence what products and providers we or our affiliates tell you about.

We may share information about you with our affiliates so they can identify products that may interest you. We
may be compensated for this information.

How we handle electronic
debits from your checking
account

When you pay us by check, you authorize us to
electronically deduct the amount from your bank or
other asset account.

We may process the check electronically by
transmitting to your financial institution:

● the amount,
● the routing number,
● the account number, and
● the check serial number.

If we do this, your payment may be deducted from
your bank or other asset account on the same day
we receive your check. Also, you will not receive that
cancelled check with your bank or asset account
billing statement.

If we cannot collect the funds electronically, we may
issue a draft against your bank or other asset account
for the amount of the check.

ExpressPay

Privacy Act of 1974 notice

Convenience checks

Changing benefits

Assigning the Agreement

Assigning claims

Cards issued on your Account may be equipped with ExpressPay. ExpressPay enables you to make charges
without having the card swiped or imprinted. You can call us to deactivate ExpressPay at any time. Also, we
may deactivate ExpressPay at any time.

Some federal agencies may accept the card under authority of statute. When you make charges at these
agencies, we collect certain charge information. That information may be put to routine uses such as
processing, billing and collections. It may also be aggregated for reporting, analysis and marketing use. Other
routine uses by agencies may be published in the Federal Register.

Convenience checks (including balance transfer
checks) are checks that we may send you to access
your Account. The following terms will apply to use
of those checks unless otherwise disclosed with the
check.

If you use a convenience check, we may decline it.
If we decline it, you may have to pay returned check
fees or other penalties to whomever you wrote the
check.

If you use a convenience check and we honor it,
we will charge interest beginning as of the date we
receive the check. You cannot avoid paying interest on
convenience check transactions.

We will charge a fee for each convenience check
transaction. This fee is 3% of the transaction, with a
minimum of $5. This fee is a finance charge. We will

add the fee to the same balance that we add the
convenience check transaction to.

We will charge $29 each time you ask us to stop
payment on a convenience check.

A convenience check is not a card. You may not use
convenience checks to pay this or any other account
with us or our affiliates. If you use a convenience
check, we will apply the:

● cash advance APR if you make it payable to cash,
to you, or to a bank, brokerage or similar asset
account, or to a mortgage or insurance provider.

● purchase APR if you make it payable to a

merchant.

● balance transfer APR if you use it to transfer a

balance from another creditor.

● penalty APR if it applies to your Account.

We have the right to add, modify or delete any benefit, service, or feature of your Account at our discretion.

We may sell, transfer or assign this Agreement and your Account. We may do so at any time without notifying
you. You may not sell, assign or transfer your Account or any of your obligations under this Agreement.

If you dispute a charge with a merchant, we may credit the Account for all or part of the disputed charge. If
we do so, you assign and transfer to us all rights and claims (excluding tort claims) against the merchant. You
agree that you will not pursue any claim against the merchant for the credited amount. And you must cooperate
with us if we decide to do so.

We do not waive our rights

We may choose to delay enforcing or to not exercise rights under this Agreement. If we do this, we do not waive
our rights to exercise or enforce them on any other occasion.

Governing law

Utah law and federal law govern this Agreement and
your Account. They govern without regard to internal
principles of conflicts of law. We are located in Utah.
We hold your Account in Utah. We entered into this
Agreement with you in Utah.

In addition, if your billing address is in the State
of Maryland, to the extent, if any, that Maryland
law applies to your account, we elect to offer your
card account pursuant to Title 12, Subtitle 9 of the
Maryland Commercial Law Article.

Notice to Oregon Residents

Service charges not in excess of those permitted by law will be charged on the outstanding balances from
month to month. You may pay more than the minimum payment due, up to your entire outstanding balance, at
any time.

Notice for residents of
Washington State

In accordance with the Revised Code of Washington Statutes, Section 63.14.167, you are not responsible for
payment of interest charges that result solely from a merchant's failure to transmit to us within seven working
days a credit for goods or services accepted for return or forgiven if you have notified us of the merchant's delay
in posting such credit, or our failure to post such credit to your account within three working days of our receipt
of the credit.

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Claims Resolution
Most customer concerns can be resolved by
calling our Customer Service Department at the
number listed on the back of your card. In the
event Customer Service is unable to resolve a
complaint to your satisfaction, this section explains
how claims can be resolved through mediation,
arbitration or litigation. It includes an arbitration
provision. You may reject the arbitration
provision by sending us written notice within
45 days after your first card purchase. See
Your Right to Reject Arbitration below.
For this section, you and us includes any
corporate parents, subsidiaries, affiliates or
related persons or entities. Claim means any
current or future claim, dispute or controversy
relating to your Account(s), this Agreement, or
any agreement or relationship you have or had
with us, except for the validity, enforceability
or scope of the Arbitration provision. Claim
includes but is not limited to: (1) initial claims,
counterclaims, crossclaims and third-party claims;
(2) claims based upon contract, tort, fraud, statute,
regulation, common law and equity; (3) claims
by or against any third party using or providing
any product, service or benefit in connection with
any account; and (4) claims that arise from or
relate to (a) any account created under any of
the agreements, or any balances on any such
account, (b) advertisements, promotions or
statements related to any accounts, goods or
services financed under any accounts or terms
of financing, (c) benefits and services related
to card membership (including fee-based or
free benefit programs, enrollment services and
rewards programs) and (d) your application for
any account. You may not sell, assign or transfer a
claim.

Sending a Claim Notice
Before beginning a lawsuit, mediation or
arbitration, you and we agree to send a written
notice (a claim notice) to each party against
whom a claim is asserted, in order to provide
an opportunity to resolve the claim informally or
through mediation. Go to americanexpress.com/
claim for a sample claim notice. The claim notice
must describe the claim and state the specific
relief demanded. Notice to you may be provided
by your billing statement or sent to your billing
address. Notice to us must include your name,
address and Account number and be sent to
American Express ADR c/o CT Corporation
System, 111 8th Ave., NY, NY 10011. If the claim
proceeds to arbitration, the amount of any relief
demanded in a claim notice will not be disclosed to
the arbitrator until after the arbitrator rules.

Mediation
In mediation, a neutral mediator helps parties
resolve a claim. The mediator does not decide the
claim but helps parties reach agreement.

Before beginning mediation, you or we must first
send a claim notice. Within 30 days after sending
or receiving a claim notice, you or we may submit
the claim to JAMS (1-800-352-5267, jamsadr.com)
or the American Arbitration Association ("AAA")
(1-800-778-7879, adr.org) for mediation. We will
pay the fees of the mediator.

All mediation-related communications are
confidential, inadmissible in court and not subject
to discovery.

All applicable statutes of limitation will be tolled
until termination of the mediation. Either you or
we may terminate the mediation at any time.
The submission or failure to submit a claim
to mediation will not affect your or our right to
elect arbitration.

Arbitration
You or we may elect to resolve any claim by
individual arbitration. Claims are decided by a
neutral arbitrator.
If arbitration is chosen by any party,
neither you nor we will have the right to
litigate that claim in court or have a jury
trial on that claim. Further, you and we
will not have the right to participate in a
representative capacity or as a member of
any class pertaining to any claim subject
to arbitration. Arbitration procedures are
generally simpler than the rules that apply
in court, and discovery is more limited. The
arbitrator's decisions are as enforceable
as any court order and are subject to very
limited review by a court. Except as set
forth below, the arbitrator's decision will
be final and binding. Other rights you or
we would have in court may also not be
available in arbitration.

Initiating Arbitration
Before beginning arbitration, you or we must
first send a claim notice. Claims will be referred
to either JAMS or AAA, as selected by the party
electing arbitration. Claims will be resolved
pursuant to this Arbitration provision and the
selected organization's rules in effect when
the claim is filed, except where those rules
conflict with this Agreement. If we choose the
organization, you may select the other within
30 days after receiving notice of our selection.
Contact JAMS or AAA to begin an arbitration
or for other information. Claims also may be
referred to another arbitration organization if
you and we agree in writing or to an arbitrator
appointed pursuant to section 5 of the Federal
Arbitration Act, 9 U.S.C. sec. 1-16 (FAA).

We will not elect arbitration for any claim you
file in small claims court, so long as the claim is
individual and pending only in that court. You or
we may otherwise elect to arbitrate any claim
at any time unless it has been filed in court
and trial has begun or final judgment has been
entered. Either you or we may delay enforcing
or not exercise rights under this Arbitration
provision, including the right to arbitrate a
claim, without waiving the right to exercise or
enforce those rights.

Limitations on Arbitration
If either party elects to resolve a claim by
arbitration, that claim will be arbitrated on
an individual basis. There will be no right
or authority for any claims to be arbitrated
on a class action basis or on bases
involving claims brought in a purported
representative capacity on behalf of the
general public, other cardmembers or other
persons similarly situated.

The arbitrator's authority is limited to claims
between you and us alone. Claims may not
be joined or consolidated unless you and we
agree in writing. An arbitration award and any
judgment confirming it will apply only to the
specific case and cannot be used in any other

case except to enforce the award.
Notwithstanding any other provision and
without waiving the right to appeal such
decision, if any portion of these Limitations on
Arbitration is deemed invalid or unenforceable,
then the entire Arbitration provision (other than
this sentence) will not apply.

Arbitration Procedures
This Arbitration provision is governed by
the FAA. The arbitrator will apply applicable
substantive law, statutes of limitations and
privileges. The arbitrator will not apply any
federal or state rules of civil procedure or
evidence in matters relating to evidence
or discovery. Subject to the Limitations on
Arbitration, the arbitrator may otherwise award
any relief available in court. The arbitration
will be confidential, but you may notify any
government authority of your claim.

If your claim is for $10,000 or less, you
may choose whether the arbitration will be
conducted solely on the basis of documents,
through a telephonic hearing, or by an in-
person hearing. At any party's request, the
arbitrator will provide a brief written explanation
of the award. The arbitrator's award will be
final and binding, except for any right of appeal
provided by the FAA; however, any party will
have 30 days to appeal the award by notifying
the arbitration organization and all parties in
writing. The organization will appoint a three-
arbitrator panel to decide anew, by majority
vote based on written submissions, any
aspect of the decision objected to. Judgment
upon any award may be entered in any court
having jurisdiction. At your election, arbitration
hearings will take place in the federal judicial
district of your residence.

Arbitration Fees and Costs
You will be responsible for paying your share
of any arbitration fees (including filing,
administrative, hearing or other fees), but only
up to the amount of the filing fees you would
have incurred if you had brought a claim in
court. We will be responsible for any additional
arbitration fees. At your written request, we
will consider in good faith making a temporary
advance of your share of any arbitration fees,
or paying for the reasonable fees of an expert
appointed by the arbitrator for good cause.

Additional Arbitration Awards
If the arbitrator rules in your favor for an
amount greater than any final offer we made
before arbitration, the arbitrator's award will
include: (1) any money to which you are
entitled, but in no case less than $5,000; and
(2) any reasonable attorneys' fees, costs and
expert and other witness fees.

Your Right to Reject Arbitration
You may reject this Arbitration provision by
sending a written rejection notice to us at:
American Express, P.O. Box 981556, El Paso,
TX 79998. Go to americanexpress.com/reject
for a sample rejection notice. Your rejection
notice must be mailed within 45 days after your
first card purchase. Your rejection notice must
state that you reject the Arbitration provision
and include your name, address, Account
number and personal signature. No one else
may sign the rejection notice. If your rejection

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notice complies with these requirements, this
Arbitration provision and any other arbitration
provisions in the cardmember agreements for
any other currently open American Express
accounts you have will not apply to you, except for
Corporate Card accounts and any claims subject
to pending litigation or arbitration at the time
you send your rejection notice. Rejection of this
Arbitration provision will not affect your other rights
or responsibilities under this Claims Resolution
section or the Agreement.

Rejecting this Arbitration provision will not
affect your  ability to use your card or any other
benefit, product or service you may have with
your Account.

Continuation
This section will survive termination of your
Account, voluntary payment of your Account
balance, any legal proceeding to collect a debt,
any bankruptcy and any sale of your

Account (in the case of a sale, its terms will
apply to the buyer of your Account). If any
portion of this Claims Resolution section,
except as otherwise provided in the Limitations
on Arbitration subsection, is deemed invalid
or unenforceable, it will not invalidate the
remaining portions of this Claims Resolution
section.

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