CREDIT CARD ACCOUNT
                                                    AGREEMENT AND DISCLOSURE
                                         THIS IS YOUR CREDIT CARD ACCOUNT AGREEMENT AND IT INCLUDES NECESSARY
                                         FEDERAL TRUTH-IN-LENDING DISCLOSURE STATEMENTS, CLASSIC VISA, SECURED
         P.O. BOX 9                      VISA AND PLATINUM REWARDS MASTERCARD AGREEMENTS, AND ANY SPECIAL
      JACKSONVILLE, AR 72078             INSTRUCTIONS REGARDING THE USE OF YOUR CLASSIC VISA, SECURED VISA AND
         (501) 982-1000                  PLATINUM REWARDS MASTERCARD CREDIT CARDS, AND/OR ANY OTHER ACCOUNT
                                         ACCESS DEVICE. PLEASE BE CERTAIN TO READ THIS AGREEMENT CAREFULLY AND
                                         NOTIFY US AT ONCE IF ANY PARTS ARE UNCLEAR.
    Interest Rate and Interest Charges
    Annual Percentage Rate Platinum Rewards MasterCard:_____% - _____% based on Your creditworthiness. 8.75 12.75
    (APR) For Purchases
                          Your APR will vary with the market based on the Prime Rate.
                       Classic VISA: ______% - ______% based on Your creditworthiness. 6.00 10.75
                          Your APR will vary with the market based on the Prime Rate.
                       Secured VISA: ______% - ______% based on Your creditworthiness. 14.00 18.00
                          Your APR will vary with the market based on the Prime Rate.
     APR for Balance   Platinum Rewards MasterCard: _______% - _______% based on Your creditworthiness. 8.75 12.75
     Transfers
                          Your APR will vary with the market based on the Prime Rate.
                       Classic VISA: _______% - _______% based on Your creditworthiness. 6.00 10.75
                          Your APR will vary with the market based on the Prime Rate.
                       Secured VISA: _______% - _______% based on Your creditworthiness. 14.00 18.00
                          Your APR will vary with the market based on the Prime Rate.
    APR for Cash Advances Platinum Rewards MasterCard: _______% - _______% based on Your creditworthiness. 8.75 12.75
                          Your APR will vary with the market based on the Prime Rate.
                       Classic VISA: _______% - _______% based on Your creditworthiness. 6.00 10.75
                          Your APR will vary with the market based on the Prime Rate.
                       Secured VISA: _______% - _______% based on Your creditworthiness. 14.00 18.00
                          Your APR will vary with the market based on the Prime Rate.
    Paying Interest    We will not charge You interest on purchases if You pay Your entire balance owed each month
                       within 25 days of Your statement closing date. We will begin charging interest on cash
                       advances and balance transfers on the transaction date.
    For Credit Card Tips from To learn more about factors to consider when applying for or using a Credit Card, visit the
    the Federal Reserve Board website of the Federal Reserve Board at http://www.federalreserve.gov/creditcard.
     Fees
     Transaction Fees
     . Foreign Transaction For VISA, 1.00% (in U.S. Dollars) of each transaction.
                        For MasterCard, 1.00% (in U.S. Dollars) of each foreign currency transaction.
                        For MasterCard, 0.80% (in U.S. Dollars) of each USD transaction occurring in a foreign country.
     Penalty Fees
     . Returned Payment $25.00
     . Late Payment     The greater of $25.00 or 20% of the interest due, after 7 days.
    How We Will Calculate Your Balance: We use a method called "average daily balance (including new purchases)." In all
    cases, see Your Account Agreement for details.
    Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is provided in Your Account
    Agreement.
    Copyright Oak Tree Business Systems, Inc., 2007-2010. All Rights Reserved. Page 1 of 4 OTBS 016YCC DC ARKA (5/10)
    DEFINITIONS. In this Agreement, the reference to "We", "Us", "Our" and "Credit Union" mean ARKANSAS FEDERAL CREDIT UNION. The words "You" and "Your"
    mean each person accepting this Agreement. If this is a joint Account, read singular pronouns in the plural. The words "Card" and "Credit Card" mean any Classic VISA,
    Secured VISA or Platinum Rewards MasterCard Credit Card issued to You by Us and any duplicates or renewals. The word "Account" means the Classic VISA,
    Secured VISA or Platinum Rewards MasterCard Credit Card Account established for You under this Agreement. "Convenience Checks" mean the special Account
    access devices that We may provide for Your use from time to time.
            Account              Variable Rate          Daily           Annual
         Feature Categories   Margin     Index        Periodic Rate  Percentage Rate
                             __________ __________   ____________%    ____________%
     Secured VISA
     Classic VISA            __________ __________   ____________%    ____________%
                             __________ __________   ____________%    ____________%
     Platinum Rewards MasterCard
    PROMISE TO PAY. You, as the Borrower, understand that the following Federal amounts paid in excess of the Minimum Monthly Payment will first be applied to
    Disclosure Statement and the terms and conditions found herein constitute Our the balance bearing the highest rate of interest, and then to each successive
    Agreement with You. You may request advances on Your Account through a balance bearing the next highest rate of interest, until the payment is depleted.
    variety of means which could include (but may not be limited to) telephonic
    requests, advance request forms, vouchers, checks, charge slips, Convenience Any unpaid portion of the Finance Charge will be paid by subsequent payments
    Checks, Credit Cards and the like. Regardless of the means by which any and will not be added to Your principal balance. You understand that any delay in
    advance is made, You promise to pay Us all amounts charged to Your Account by the repayment of Your unpaid balance will increase Your periodic Finance
    You or by any user who has access to Your Account, with actual, apparent or Charges and any acceleration in the repayment of Your unpaid balance will
    implied authority for use of Your Account, including Finance Charges and other decrease Your periodic Finance Charges.
    fees or charges described herein.
                                            Minimum Payments will be an amount equal to 3.00% of Your new unpaid
    USE OF YOUR CARD. You may use Your Card to buy goods and services in balance at the end of each billing cycle, subject to the lesser of $20.00 or Your
    any place that it is honored and to get cash advances at participating financial balance, plus any portion of the Minimum Payments shown on prior statement(s)
    institutions. You agree not to use Your Card for illegal transactions including, but which remains unpaid, plus any amount that exceeds Your approved Credit Limit.
    not limited to, advances made for the purpose of gambling and/or wagering where
    such practices are in violation of applicable state and/or federal law. You may, by separate agreement, authorize Us to charge Your payment directly
                                            to Your share or share draft account.
    OTHER SECURITY. Collateral (other than household goods or any dwelling)
    given as security under this Agreement or for any other loan You may have with LATE CHARGE. If Your payment is more than seven days late, You will be
    Us will secure all amounts You owe Us now and in the future if that status is charged the greater of $25.00 or 20.00% of the interest due.
    reflected in the "Truth-in-Lending Disclosure" in any particular Agreement
    evidencing such debt.                   OTHER FEES AND CHARGES. You will be charged $25.00 for any check (or
                                            other negotiable instrument used for payment) which is returned unpaid.
    CONSENSUAL LIEN ON SHARES. You grant and consent to a lien on Your
    shares with Us (except for IRA and Keogh accounts) and any dividends FINANCE CHARGES. In the case of any transactions under Your Account, the
    due or to become due to You from Us to the extent You owe on any balances subject to the periodic Finance Charge are the average daily
    unpaid Credit Card balance.             transactions balances outstanding during the month (including new transactions).
                                            Separate average daily balances are calculated for purchases that are subject to
    ACCOUNT RESTRICTIONS. In order to receive and maintain a Secured VISA a discounted rate, purchases that are not subject to a discounted rate, balance
    Credit Card, You agree to give Us a specific pledge of shares which will equal transfers that are subject to a discounted rate, balance transfers that are not
    Your credit limit. In the event that You default on Your Secured VISA Credit Card, subject to a discounted rate, cash advances (including convenience checks) that
    We may apply these shares toward the repayment of any amount owed on Your are subject to a discounted rate, and cash advances (including convenience
    Account. You may cancel Your Secured VISA Credit Card at any time by paying checks) that are not subject to a discounted rate.
    any amounts owed on Your Account. To be certain that Your entire balance and
                                            To get the average daily balance for purchases that are subject to a discounted
    all advances on Your Account are paid, any shares pledged may not be available
                                            rate, We take the beginning balance for purchases that are subject to a
    to You for 30 days after You have cancelled and any outstanding balance is paid
                                            discounted rate each day, add any new purchases that are subject to a
    in full.
                                            discounted rate, debit adjustments or other charges and subtract any payments,
                                            credits and unpaid Finance Charges. This gives Us the daily balance for
    LINE OF CREDIT LIMITS. You will be notified of each specific Credit Limit for
                                            purchases that are subject to a discounted rate. Then, We add up all the daily
    which You are approved. Unless You are in default, any Credit Limits established
                                            balances for purchases that are subject to a discounted rate during the billing
    for You will generally be self-replenishing as You make payments.
                                            cycle and divide them by the number of days in the billing cycle. This gives Us the
                                            average daily transactions balances for purchases that are subject to a discounted
    You will keep Your unpaid balance within Your Credit Limit set by Us, and You will
                                            rate. To get the average daily balance for purchases that are not subject to a
    pay any amount over Your Credit Limit on Our demand whether or not We
                                            discounted rate, We take the beginning balance for purchases that are not subject
    authorize the advances which caused You to exceed Your Credit Limit. Even if
                                            to a discounted rate each day, add any new purchases that are not subject to a
    Your unpaid balance is less than Your Credit Limit, You will have no credit
                                            discounted rate, debit adjustments or other charges and subtract any payments,
    available during any time that any aspect of Your Account is in default.
                                            credits and unpaid Finance Charges. This gives Us the daily balance for
                                            purchases that are not subject to a discounted rate. Then, We add up all the daily
    JOINT ACCOUNTS. Each Borrower will be responsible, jointly and severally, for
                                            balances for purchases that are not subject to a discounted rate during the billing
    the repayment of any amounts owed. If any Account access device, such as a
                                            cycle and divide them by the number of days in the billing cycle. This gives Us the
    Personal Identification Number (PIN) is requested and approved, You understand
                                            average daily transactions balances for purchases that are not subject to a
    that any such Account access device(s) will be mailed only to the primary
                                            discounted rate.
    Borrower at the address that We have on file for You. We may refuse to follow
    any instructions which run counter to this provision.
                                            To get the average daily balance for balance transfers that are subject to a
                                            discounted rate, We take the beginning balance for balance transfers that are
    MINIMUM MONTHLY PAYMENTS (PAYMENT SCHEDULE). Though You need
                                            subject to a discounted rate each day, add any new balance transfers, debit
    only pay the Minimum Monthly Payments, You understand that You have the right adjustments or other charges and subtract any payments, credits and unpaid
    to repay at any time without penalty. You also understand that You will only be Finance Charges. This gives Us the daily balance for balance transfers that are
    charged periodic Finance Charges to the date You repay Your entire balance. subject to a discounted rate. Then, We add up all the daily balances for balance
    You may make larger payments without penalty. Any partial payment or transfers that are subject to a discounted rate during the billing cycle and divide
    prepayment will not delay Your next scheduled payment. All payments to Us must them by the number of days in the billing cycle. This gives Us the average daily
    be in lawful money of the United States. We may apply each payment to transactions balances for balance transfers that are subject to a discounted rate.
    whichever Feature Category We wish.     To get the average daily balance for balance transfers that are not subject to a
                                            discounted rate, We take the beginning balance for balance transfers that are not
    Payments will be applied in the following order: (a) any Late Charges owing; (b) subject to a discounted rate each day, add any new balance transfers, debit
    any other fees and charges owing; (c) any Finance Charges due; (d) Your adjustments or other charges and subtract any payments, credits and unpaid
    balance for purchases that are subject to a discounted rate; (e) Your balance for Finance Charges. This gives Us the daily balance for balance transfers that are
    purchases that are not subject to a discounted rate; (f) Your balance for balance not subject to a discounted rate. Then, We add up all the daily balances for
    transfers that are subject to a discounted rate; (g) Your balance for cash balance transfers that are not subject to a discounted rate during the billing cycle
    advances that are subject to a discounted rate; (h) Your balance for balance and divide them by the number of days in the billing cycle. This gives Us the
    transfers that are not subject to a discounted rate; and then to (i) Your balance for average daily transactions balances for balance transfers that are not subject to a
    cash advances that are not subject to a discounted rate. As permitted by law, any discounted rate.
    Copyright Oak Tree Business Systems, Inc., 2007-2010. All Rights Reserved. Page 2 of 4 OTBS 016YCC DC ARKA (5/10)
    To get the average daily balance for cash advances (including convenience COLLECTION COSTS. In the event collection efforts are required to obtain
    checks) that are subject to a discounted rate, We take the beginning balance for payment on this Account, to the extent permitted by law, You agree to pay all
    cash advances (including convenience checks) that are subject to a court costs, private process server fees, investigation fees or other costs incurred
    discounted rate each day, add any new cash advances, convenience checks, in collection and reasonable attorneys' fees incurred in the course of collecting
    debit adjustments or other charges and subtract any payments, credits and any amounts owed under this Agreement or in the recovery of any Collateral.
    unpaid finance Charges. This gives Us the daily balance for cash advances
    (including convenience checks) that are subject to a discounted rate. Then, We ENFORCEMENT. We do not lose Our rights under this or any related agreement
    add up all the daily balances for cash advances (including convenience if We delay enforcing them. We can accept late payments, partial payments or
    checks) that are subject to a discounted rate during the billing cycle and divide any other payments, even if they are marked "paid in full" without losing any of
    them by the number of days in the billing cycle. This gives Us the average Our rights under this Agreement. If any provision of this or any related agreement
    daily transactions balances for cash advances (including convenience checks) is determined to be unenforceable or invalid, all other provisions remain in full
    that are subject to a discounted rate. To get the average daily balance for force and effect.
    cash advances (including convenience checks) that are not subject to a
    discounted rate, We take the beginning balance for cash advances (including NOTIFICATION OF ADDRESS CHANGE. You will notify Us promptly if You
    convenience checks) that are not subject to a discounted rate each day, add move or otherwise have a change of address.
    any new cash advances, convenience checks, debit adjustments or other charges
    and subtract any payments, credits and unpaid Finance Charges. This gives CHANGE IN TERMS. We may change the terms of this Agreement by mailing or
    Us the daily balance for cash advances (including convenience checks) that delivering to You written notice of the changes as prescribed by the Federal
    are not subject to a discounted rate. Then, We add up all the daily balances for Truth-In-Lending Act. To the extent permitted by law, the right to change the terms
    cash advances (including convenience checks) that are not subject to a of this Agreement includes, but is not limited to, the right to change the periodic
    discounted rate during the billing cycle and divide them by the number of days rate applicable to Your unpaid balance and/or future advances.
    in the billing cycle. This gives Us the average daily transactions balances for
    cash advances (including convenience checks) that are not subject to a INTEGRATED DOCUMENTS. Any separate sheet of paper labeled "Additional
    discounted rate.                        Disclosure - Federal Truth-In-Lending Act" which is delivered together with this
                                            Agreement or at a later date becomes an integrated part of this Agreement
    The Finance Charge for a billing cycle is computed by multiplying the average and Disclosure.
    daily balance subject to a Finance Charge by the applicable Daily Periodic Rate
    times the number of days in the billing cycle. You can avoid Finance Charges on CONSENT TO AGREEMENT. You acknowledge receipt of a copy of this
    purchases by paying the full amount of the entire balance owed each month within Agreement. By signing the application; or by using Your Account or any Account
    25 days of Your statement closing date. Otherwise, the new balance of access device; or by authorizing another to use Your Account, You agree to and
    purchases, and subsequent purchases from the date they are posted to Your accept its terms.
    Account, will be subject to a Finance Charge. Cash advances and balance
    transfers are always subject to a Finance Charge from the later of the date they UPDATING AND DISCLOSING FINANCIAL INFORMATION. You will provide
    are posted to Your Account or from the first day of the billing cycle in which the facts to update information contained in Your original Account application or other
    transaction is posted to Your Account.  financial information related to You, at Our request. You also agree that We may,
                                            from time to time, as We deem necessary, make inquiries pertaining to Your
    VARIABLE RATE. All credit advances are subject to a Variable Rate which is employment, credit standing and financial responsibility in accordance with
    based on the highest Prime Rate as published in the Money Rates section of The applicable laws and regulations. You further agree that We may give information
    Wall Street Journal in effect on the 25th day of each calendar month of each year about the status and payment history of Your Account to consumer credit reporting
    ("Index") plus Our Margin. The Index plus the Margin equals the Interest Rate. agencies, a prospective employer or insurer, or a state or federal licensing agency
    Changes in the Index will cause changes in the Interest Rate on on the first day of having any apparent legitimate business need for such information.
    the billing cycle in the calendar month immediately following any such change in
    the Index. Increases or decreases in the Interest Rate will cause like increases or TERMINATION. Either You or We may cancel Your Account or any particular
    decreases in the Finance Charge and will affect the number of Your regularly Feature Category of Your Account, at any time, whether or not You are in default.
    scheduled payments. Your Interest Rate will never be greater than 18.00% and You will, in any case, remain liable to pay any unpaid balances according to the
    will apply to Your remaining principal balance. terms of Your Account.
    OVERDRAFT PROTECTION. We may transfer funds to Your share draft account GOVERNING LAW. This Agreement is controlled and governed by the laws of
    by an advance on Your Classic VISA or Platinum Rewards MasterCard Feature the State of Arkansas except to the extent that such laws are inconsistent with
    Category, subject to this provision, to clear any overdraft on Your share draft controlling federal law.
    account. Such transfers will be in increments of $1.00 (or such other amount that
    We may from time to time determine). Whether or not such transfers occur will be OWNERSHIP. Your Card remains Our property and may be cancelled by Us at
    controlled by this Agreement. In any event, You hold Us harmless for any and all any time without notice. You agree to surrender Your Card and to discontinue its
    liability which might otherwise arise if the transfer does not occur. Overdraft use immediately upon Our request.
    protection automatically ceases if this Agreement is ever cancelled or terminated
    or Your Account is in default.          ISSUANCE OF A PERSONAL IDENTIFICATION NUMBER. We will issue, upon
                                            Your request, a Personal Identification Number (PIN) for use with participating
    PERIODIC STATEMENTS. On a regular basis, You will receive a statement Automated Teller Machines (ATMs). This PIN is confidential and should not be
    showing all transactions on Your Account including amounts paid and borrowed disclosed to anyone. You may use Your PIN to access Your Account and all sums
    since Your last statement. We will mail You a statement each month in which advanced will be added to Your Account balance. In the event a use of Your PIN
    there is a debit or credit balance or when a Finance Charge is imposed. We need constitutes an Electronic Fund Transfer, the terms and conditions of Your
    not send You a statement if We feel Your Account is uncollectible or if We have Electronic Fund Transfer Agreement may also affect Your rights.
    started collection proceedings against You because You defaulted. EACH
    STATEMENT IS DEEMED TO BE A CORRECT STATEMENT OF ACCOUNT EFFECT OF AGREEMENT. Even though the sales, cash advance, credit or other
    UNLESS YOU ESTABLISH A BILLING ERROR PURSUANT TO THE FEDERAL slips You may sign or receive when using Your Card contain terms, this Agreement
    TRUTH-IN-LENDING ACT.                   is the contract which solely applies to all transactions involving the Card.
    OUR RESPONSIBILITIES TO HONOR CONVENIENCE CHECKS. We are UNAUTHORIZED USE. You may be liable for the unauthorized use of Your Card.
    under no obligation to honor Your Convenience Checks if: (1) by paying a You will not be liable for the unauthorized use that occurs after You notify Us of
    Convenience Check, You would exceed Your Credit Limit; (2) Your Cards or the loss, theft, or possible unauthorized use by calling Us at the telephone number
    Convenience Checks have been reported lost or stolen; and/or (3) Your Account shown in this Agreement or by writing to Us at the address shown in this
    has been cancelled or has expired. If a postdated Convenience Check is paid Agreement. In any case, Your liability will not exceed $50.00.
    and, as a result, any other Convenience Check is returned unpaid, We are not
    responsible for any resulting loss or liability. REFUSAL TO HONOR CARDS OR CONVENIENCE CHECKS. We are not
                                            liable for the refusal or inability of merchants, financial institutions and others to
    DEFAULT. You will be in default if: (a) You do not make any payment or perform accept the Cards or Convenience Checks, or electronic terminals to honor the
    any obligation under this Agreement, or any other agreement that You may have Cards or complete a Card withdrawal, or for their retention of the Cards or
    with Us; or (b) You should die, become involved in any insolvency, receivership or Convenience Checks.
    custodial proceeding brought by or against You; or (c) You have made a false or
    misleading statement in Your credit application and/or in Your representations to FOREIGN TRANSACTIONS. For transactions initiated in foreign countries and
    Us while You owe money on Your Account; or (d) A judgment or tax lien should foreign currencies, the exchange rate between the transaction currency and the
    be filed against You or any attachment or garnishment should be issued against billing currency (U.S. dollars) will be: (a) a rate selected by VISA and/or
    any of Your property or rights, specifically including anyone starting an action or MasterCard, as is applicable, from the range of rates available in wholesale
    proceeding to seize any of Your funds on deposit with Us; and/or (e) We should, currency markets for the applicable central processing date, which rate may vary
    in good faith, believe Your ability to repay Your indebtedness hereunder is or from the rate VISA or MasterCard itself receives; or (b) the government-mandated
    soon will be impaired, time being of the very essence. rate in effect for the applicable central processing date.
    Upon any occurrence of default, We may, to the extent permitted by law, cancel For transactions involving Your VISA Card, You will be charged 1.00% calculated
    Your rights under this Agreement, require the return of all access devices and on the final settlement amount for transactions that are initiated in foreign
    declare the entire balance of Your Account immediately due and payable, without countries or foreign currencies. For transactions involving Your MasterCard Card,
    prior notice or demand.                 You will be charged 8/10ths of 1.00% calculated on the final settlement amount
    Copyright Oak Tree Business Systems, Inc., 2007-2010. All Rights Reserved. Page 3 of 4 OTBS 016YCC DC ARKA (5/10)
    for transactions that are initiated in foreign countries, and if Your transaction is also 2) Within 90 days of receiving Your letter, We must either correct the error or
    initiated in a foreign currency You will be charged an additional 2/10ths of 1.00% explain to You why We believe the bill is correct.
    calculated on the final converted settlement amount.
                                            While We investigate whether or not there has been an error:
    TRANSACTION SLIPS. Your monthly statement will identify that merchant,
    electronic terminal or financial institution at which transactions were made, but We cannot try to collect the amount in question, or report You as
    sales, cash advances, credit or other slips cannot be returned with the statement. delinquent on that amount.
                                            . The charge in question may remain on Your statement, and We may
    LOST CARDS OR CONVENIENCE CHECKS. To report lost or stolen Credit Cards continue to charge You interest on that amount.
                                            .
    or Convenience Checks, You will immediately call Us at the telephone number While You do not have to pay the amount in question, You are responsible
    shown in this Agreement or write to Us at the address shown in this Agreement. for the remainder of Your balance.
                                            . We can apply any unpaid amount against Your Credit Limit.
    CREDITS. If a merchant who honors Your Card gives You credit for returns or
                                            After We finish Our investigation, one of two things will happen: .
    adjustments, they will do so by sending Us a slip which will be posted to Your
    Account. If Your credits and payments exceed what You owe Us, We will hold and
    apply this credit against future purchases and cash advances, or if it is $1.00 or If We made a mistake: You will not have to pay the amount in question or
    more refund it on Your written request or automatically deposit it to Your share any interest or other fees related to that amount.
                                            .
    account after six months.                If We do not believe there was a mistake: You will have to pay the amount in
                                             question, along with applicable interest and fees. We will send You a statement
                                            . of the amount You owe and the date payment is due. We may then report You
         Your Billing Rights: Keep this Document for Future Use
                                             as delinquent if You do not pay the amount We think You owe.
    This notice tells You about Your rights and Our responsibilities under the Fair
    Credit Billing Act.                     If You receive Our explanation but still believe Your bill is wrong, You must
                                            write to Us within 10 days telling Us that You still refuse to pay. If You do
                                            so, We cannot report You as delinquent without also reporting that
         What To Do If You Find A Mistake On Your Statement
                                            You are questioning Your bill. We must tell You the name of anyone to whom we
                                            reported You as delinquent, and We must let those organizations know when the
    If You think there is an error on Your statement, write to Us at: Arkansas Federal
                                            matter has been settled between Us. If We do not follow all of the rules above, You
    Credit Union, P.O. Box 9, Jacksonville, AR 72078. In Your letter, give us the
                                            do not have to pay the first $50 of the amount You question even if Your bill
    following information:
                                            is correct.
    . Account information: Your name and Account number.
    .                                        Your Rights If You Are Dissatisfied With Your Credit Card Purchases
      Dollar amount: The dollar amount of the suspected error.
    . Description of problem: If You think there is an error on Your bill, describe
                                            If You are dissatisfied with the goods or services that You have purchased with
      what You believe is wrong and why You believe it is a mistake.
                                            Your Credit Card, and You have tried in good faith to correct the problem with the
                                            merchant, You may have the right not to pay the remaining amount due on the
    You must contact Us:
                                            purchase. To use this right, all of the following must be true:
    . Within 60 days after the error appeared on Your statement.
                                            1) The purchase must have been made in Your home state or within 100 miles of
    . At least 3 business days before an automated payment is scheduled, if Your current mailing address, and the purchase price must have been more
      You want to stop payment on the amount You think is wrong. than $50. (Note: Neither of these are necessary if Your purchase was based on
                                             an advertisement We mailed to You, or if We own the company that sold You
    You must notify Us of any potential errors in writing. You may call Us, but if You do the goods or services.)
    We are not required to investigate any potential errors and You may have to pay 2) You must have used Your Credit Card for the purchase. Purchases made with
    the amount in question.                  cash advances from an ATM or with a check that accesses Your Credit Card
                                             account do not qualify.
           What Will Happen After We Receive Your Letter 3) You must not yet have fully paid for the purchase. If all of the criteria above are
                                             met and You are still dissatisfied with the purchase, contact Us in writing at Our
    When We receive Your letter, We must do two things: address shown in this Agreement. While We investigate, the same rules apply
                                             to the disputed amount as discussed above. After We finish Our investigation,
    1) Within 30 days of receiving Your letter, We must tell You that We received We will tell You Our decision. At that point, if We think You owe an amount and
      Your letter. We will also tell You if We have already corrected the error. You do not pay, We may report You as delinquent.
    Copyright Oak Tree Business Systems, Inc., 2007-2010. All Rights Reserved. Page 4 of 4 OTBS 016YCC DC ARKA (5/10)