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    CREDIT CARD AGREEMENT 
  F03-AC71-6 
  Introduction 
  YOUR CARDHOLDER AGREEMENT 
  This document, together with your Rates and Fees Table, and any amendments make up the 
  contract between you, the cardmember, and Citizens Bank, N.A. Any special offers related 
  to your Account are subject to this Agreement, unless explained otherwise. We will refer 
  to this document as your �Agreement.� THIS AGREEMENT CONTAINS AN ARBITRATION 
  PROVISION INCLUDING A NOTICE REGARDING THE RIGHT TO OPT OUT.
  ACCEPTANCE OF YOUR AGREEMENT
  Your use of the Account or any payment on the Account indicates your acceptance of the 
  terms of this Agreement.
  Any Cards or checks issued to you belong to us. You agree to sign each Card before you 
  use it. You agree to return your Cards and checks to us at any time, if we ask you. When you 
  present your Card, we, a merchant, or any other party acting on our behalf can retain your 
  Card, without prior notice to you.
  CHANGES TO YOUR AGREEMENT              T:6.75"
  We may change the terms of this Agreement, including but not limited to Annual Percentage 
  Rate (APR) and fees, from time to time. We may also add new terms, delete terms, or 
  change any bene?t, service, or feature on your Account. We may do this in response to the 
  business, legal or competitive environment. Our ability to make changes to this Agreement is 
  limited by applicable law. If required by applicable law, we will provide notice of the change 
  to you before the effective date of the change. We will tell you in the notice if you have the 
  right to reject the change. 
  PROMISE TO PAY
  We have agreed to lend you money as described in this Agreement, and you agree to pay 
  us back together with interest charges and fees. This promise includes paying for charges 
  you make (even if you do not present your Card or sign the transaction), charges that other 
  people make if you let them use your Account, and charges that additional authorized users 
  make or permit others to make. 
  REWARDS
  Your Account might provide you with the opportunity to earn rewards. If it does, we will 
  separately provide you with a Reward Guide containing information and terms about  
  your rewards. 
  WORDS USED IN THIS AGREEMENT 
  �Account� means the relationship established between you and us in this Agreement. 
  �Card� means any one or more credit cards that we issue to you or someone else with your 
  authorization under this Agreement. 
  �We,� �our� and �us� mean Citizens Bank, N.A., the issuer of your credit Card and the 
  creditor under this Agreement, or any subsequent holder of this Agreement. 
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                                                                                                  PMS 340 C
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
                         Trim: 3.75" x 6.75"                Cover Date: 30-Sep-2021
                        Safety: 3.25" x 6.25"        Page: 1 Current Date: 10-13-2021 4:22 AM
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  �You� and �your� mean anyone who 
  � applied for the Account (the �primary cardmember�), 
  � uses or maintains the Account, or 
  � otherwise agrees to pay for the Account or be obligated under this Agreement. 
  Using your account
  AUTHORIZED USERS 
  If you ask us to issue a Card on this Account to another person or if you allow any person 
  to use your Account, he or she is an authorized user. You are responsible for any use of 
  your Account by an authorized user. Your Account does not permit you to limit the nature 
  or amount of authority you give to any authorized user and you will not attempt to do so. An 
  authorized user�s authority will continue until you (i) notify us that you are terminating the 
  authority and (ii) you physically retrieve any Card, checks and any other means of access to 
  your Card. Otherwise, you will remain liable for any transactions that we cannot prevent. 
  Each authorized user�s privilege ends automatically upon the death of all of the primary 
  cardmembers. If any person uses the Card after the privilege ends, such use indicates his 
  or her agreement to pay us, and we may, at our discretion, pursue the person for payment 
  of any balance or charge resulting from his or her use of the Card. You agree to notify each 
  authorized user that he or she is subject to the terms of this Agreement.
  YOUR CREDIT LIMIT 
  We assign a total credit limit to your Account that we agree to extend to you at any one time. 
  The total credit limit will include a separate limit for cash advances. This information will be 
  shown on your Account statement. 
  Your available credit will be the amount of your total credit limit, minus the sum of: 
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  (i) the new balance, (ii) any purchases, balance transfers or cash advances which have been 
  authorized but not yet posted to your Account, and (iii) the amount of any payments that 
  have not yet cleared. We may change the amount of your total credit limit and the cash 
  advance limit without prior notice to you. 
  You agree not to exceed any part of your total credit limit. Even if we permit transactions that 
  exceed any part of your total credit limit, you are responsible for those transactions. If we 
  refuse any such transaction, we may advise the person attempting the transaction that it has 
  been refused and we are not responsible or liable for taking such action.
  PURCHASES
  You can use your Card to buy or lease goods or services. Each of these transactions is a 
  purchase. In addition, any credit life insurance charges, payment protection plan charges, 
  Account fees set forth below, and other fees that are charged to your Account (except cash 
  advance transaction fees) are treated as purchases and will be subject to the interest rate  
  for purchases. 
  BALANCE TRANSFERS 
  We may, at our sole option, allow you to pay an amount you owe on an account you have 
  with other creditors. This is called a balance transfer. We may pay the balance transfer 
  amounts you have authorized directly to you or directly to the other issuer(s) up to your total 
  credit limit, unless otherwise limited by the terms of the balance transfer. Balance transfers 
  may not be used to make payments on accounts issued or held by us or our af?liates. 
  When you make a balance transfer, we will charge interest beginning on the transaction date, 
  as described in more detail in the section Annual Percentage Rate and Interest. We will also 
  charge you a transaction fee as described in your Rates and Fees Table. The transaction  
  fee will accrue interest at the APR for purchases. Balance transfers and balance transfer 
  transaction fees may also be subject to promotional, special or additional terms. Such terms 
  will be included as part of your Agreement.
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                                                                                                  PMS 340 C
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
                         Trim: 3.75" x 6.75"                Cover Date: 30-Sep-2021
                        Safety: 3.25" x 6.25"        Page: 2 Current Date: 10-13-2021 4:22 AM
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  CASH ADVANCES 
  A Cash Advance means the use of your Account for a loan in the following ways: 
  1) Obtaining cash from a ?nancial institution or an ATM: 
  You can use your Card to obtain cash advances from any ?nancial institution that accepts 
  your Card and processes the transaction. The minimum amount of any cash advance you 
  can obtain from a ?nancial institution in one day is $20 and the maximum amount is $3,000 
  or the available amount of your cash advance limit, whichever is less. 
  You can also use your Card and personal identi?cation number (PIN) to get a cash advance 
  from any automated teller machine (ATM) that accepts your Card. The total amount of cash 
  advances you can obtain from ATMs in one day is $500 or the available amount of your 
  cash advance limit, whichever is less. We or the operators of ATMs may place additional 
  limitations and requirements on cash advances you may obtain from ATMs. 
  Authorization for cash advances over a certain dollar amount or number may be refused 
  under certain circumstances even though you have available cash. These restrictions may be 
  for security or other reasons, such as the ATM or other electronic authorization system not 
  working properly. 
  2) Convenience Checks: 
  A convenience check is any check we provide to you for accessing your account to obtain 
  credit. A convenience check transaction is a cash advance. Convenience checks may not be 
  used to make payment on any account issued or held by us or our af?liates. Convenience 
  checks may be subject to promotional, special or additional terms, which are included as 
  part of your Agreement. 
  We may pay the amount you have authorized up to your available credit limit, unless 
  otherwise changed by the terms of the offer. We reserve the right to put conditions on the  T:6.75"
  use of these checks and to reject, decline and return unpaid any check at our discretion. If 
  we decline a check, you may have to pay returned check fees or other penalties to whomever 
  you wrote the check. If you ask us to stop payment on a check, you will be charged a stop 
  payment fee. If you transfer a balance using a convenience check, that transaction will be 
  treated like any other convenience check transaction, unless we tell you otherwise. We do not 
  certify or return these checks. Convenience checks may include an expiration date printed on 
  the check. We will honor checks received for payment before the expiration date printed on 
  the check, provided your account is open and in good standing, with available credit. 
  3) Purchasing a Cash Equivalent: 
  You may use your Card to enter into a cash equivalent transaction. This includes purchasing 
  travelers checks, savings bonds, foreign currency, money orders, wire transfers, lottery tickets, 
  gift cards, gambling chips or wagers, or similar products or services as determined by us. 
  When you obtain a cash advance we will charge interest beginning on the transaction date, 
  as described in more detail in the section Annual Percentage Rate and Interest. We will also 
  charge you a transaction fee as described in your Rates and Fees Table. The transaction fee 
  will accrue interest at the APR for cash advances. 
  FOREIGN TRANSACTION/CURRENCY CONVERSION 
  If a foreign transaction fee applies to your Account, we will charge you a fee for transactions 
  that are conducted in a currency other than U.S. Dollars. This includes, for example, online 
  or phone purchases where the transaction is conducted in a currency other than U.S. 
  Dollars. This fee is calculated on the U.S. Dollar amount of the transaction. The transaction 
  fee is an interest charge that will accrue interest at the APR for purchases. 
  Our network providers (e.g., Mastercard) convert transactions in foreign currencies into 
  U.S. Dollars. The type of card you have determines who does the conversion. Each network 
  provider follows its own procedures, which it may change from time to time without notice 
  to you at its discretion. 
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
                         Trim: 3.75" x 6.75"                Cover Date: 30-Sep-2021
                        Safety: 3.25" x 6.25"        Page: 3 Current Date: 10-13-2021 4:22 AM
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  The exchange rate will be determined using either the range of rates available in the 
  wholesale currency markets for the processing date or a government- mandated rate in 
  effect on that date. The exchange rate used by our network providers may differ from the 
  rate on the date of your transaction. You agree to accept and pay the U.S. Dollar amount 
  converted from a foreign currency as provided in this section. We will deduct the applicable 
  fees from this amount. This means that the amount of the credit may be different from the 
  amount that was originally charged to your Account for the transaction. 
  ALLOWED USE
  You agree to use your Account only for lawful purposes. You agree not to make or allow to 
  be made any transactions which are illegal under any state or federal law. We may decline to 
  approve any transaction which we reasonably believe is illegal under any state or federal law.
  Your billing statement and making payments 
  BILLING STATEMENTS 
  We will send you a billing statement each month that you have a credit or debit balance of 
  more than $1, when an interest charge has been imposed, or when there has been activity 
  in your Account, unless we deem your Account uncollectible or delinquency collection 
  proceedings have been instituted against you. In our discretion, we may choose to send you 
  a statement even if you do not have a credit or debit of $1 or more. 
  Your statement will show the total amount that you owe us as of the end of the last billing 
  cycle. It will also show the minimum payment you must make to us by the stated due date.
  NOTIFYING US IF YOU FIND A MISTAKE 
  Unless you notify us in writing within 60 days of receipt, your billing statement will be 
  deemed to be correct. 
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  HOW TO MAKE A PAYMENT 
  Payments may be mailed to the address shown on your billing statement. Payments made 
  by mail must be accompanied by the return portion of your statement. Payments must be 
  made in U.S. Dollars drawn on a federally-insured depository institution located in the 
  U.S. You authorize us to collect any payment check either electronically or by draft. 
  In addition to accepting payments by mail, we may permit you to make payments by 
  electronic means, including by telephone or Internet, subject to any terms we may  
  impose on these alternative methods of payment, including charging an expedited  
  service fee of which we will inform you at that time. Also, we may permit you to make 
  payments in person at one of our branches. 
  HOW WE CREDIT PAYMENTS 
  Payments received at the address shown on your billing statement before 5:00 P.M. Eastern 
  Time will be credited by us for that day. Payments received after this time will be credited 
  for the next business day. If your payment due date is on a day on which we do not receive 
  mailed payments, a mailed payment received on the next business day will not be treated 
  as late. 
  If you do not use one of the ways to make payments stated in this Agreement, the return 
  portion of your statement is damaged and we are unable to identify your Account, or you 
  do not comply with the payment requirements stated on your statement, crediting of your 
  payments may be delayed up to 5 days or your payment may be rejected. 
  If a payment is received in person at one of our branches before the actual time of closing of 
  the branch at which the payment is made, it will be credited by us for that day. 
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                                                                                                  PMS 340 C
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
                         Trim: 3.75" x 6.75"                Cover Date: 30-Sep-2021
                        Safety: 3.25" x 6.25"        Page: 4 Current Date: 10-13-2021 4:22 AM
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  MINIMUM PAYMENT
  You must pay at least the minimum payment due by the payment due date. You may pay 
  the entire amount you owe us at any time. The minimum payment due and payment due 
  date are shown on each billing statement. You also agree to pay amounts in excess of your 
  credit limit when billed to your monthly statements or sooner if we ask. If you do not pay the 
  minimum payment by the due date, we may charge you a late payment fee. 
  HOW WE CALCULATE THE MINIMUM PAYMENT
  If your new balance is $30 or less, your minimum payment will be the new balance. 
  Otherwise, it will be the greater of (i) $30; or (ii) equal to the total billed Interest charges 
  (excluding transaction fees for balance transfers, cash advances, foreign transactions, and 
  cash equivalents), and any billed late payment fees and 1% of the new balance. 
  Any amount past due and any amount over your total credit limit or cash advance limit may 
  be added to the minimum payment. Your minimum payment, exclusive of interest charges, 
  will be rounded to the nearest whole dollar. We may change your minimum amount due 
  including increasing your minimum amount due subject to applicable law. 
  If you exercise your right to cancel contained in a change-in-terms noti?cation, we may 
  increase your minimum amount due. We may require (i) a method in which the minimum 
  periodic payment includes a percentage of the outstanding balance that is twice the 
  percentage required before the increase or (ii) a method which incorporates an amortization 
  period of not less than 5 years. We may also choose a method that is no less bene?cial to 
  you than the other two methods previously described. 
  HOW PAYMENTS ARE APPLIED 
  Payments less than or equal to the minimum amount due will be applied in any order 
  that we shall from time to time choose. Generally, payments less than or equal to the 
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  minimum amount due are applied to introductory, promotional or low rate balances 
  before we apply payments to balances that are subject to standard or higher rates, 
  regardless of when the transaction is made. Any amount of your payments that is greater 
  than the minimum amount due will be applied ?rst to balances with the highest APR,  
  and then to each successive balance with the next highest APR, until the payment  
  is exhausted. 
  RESTRICTIVE ENDORSEMENTS 
  Any conditional check, money order or any other instrument tendered with a restrictive 
  endorsement or as a full satisfaction of a disputed debt must be sent to our address for 
  billing error notices shown on each statement and must conspicuously state on the face of 
  that payment or in an accompanying letter that it is tendered for this purpose. If you make 
  payment in any other way and we accept it, we will not have waived our right to collect any 
  amount from you owed under this Agreement. 
  Annual percentage rate and interest 
  ABOUT YOUR ANNUAL PERCENTAGE RATES 
  The APR or �annual percentage rate� is an annualized interest rate. Different APRs apply 
  to different balances (called transaction types) on your Account, such as the balances on 
  purchases, balance transfers and cash advances. 
  Your APRs may be either ?xed or variable. Your Rates and Fees Table and your statement 
  disclose whether you have ?xed or variable rates. If an APR is variable, it may vary monthly 
  as the Index rate changes and will be reset on the ?rst day of each billing cycle. The Index 
  rate is described in your Rates and Fees table. If the Index increases, the variable APRs will 
  increase. Any increase in your APRs will apply to all unpaid purchases, balance transfers and 
  cash advances (regardless of the transaction date), will increase the interest charge and may 
  increase the minimum payment. 
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                                                                                                  PMS 340 C
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
                         Trim: 3.75" x 6.75"                Cover Date: 30-Sep-2021
                        Safety: 3.25" x 6.25"        Page: 5 Current Date: 10-13-2021 4:22 AM
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  HOW WE CALCULATE INTEREST 
  In General. We calculate the interest charge separately for each transaction type (purchases, 
  balance transfers, and cash advances) as well as for any applicable promotional rate. This 
  means that your Account may have separate balances for each transaction type. The total 
  interest charged for a billing cycle is the sum of the interest charged for each balance. 
  We use the average daily balance (including new purchases) method, which means we 
  calculate a daily balance for each type of transaction and use the daily balances to determine 
  your interest charges. According to this method, we calculate the interest charge for each 
  balance by 
  � applying the �daily periodic rate� to the �average daily balance� and 
  � multiplying the result by the number of days in the billing cycle.
  WE CALCULATE ITS COMPONENTS IN THE FOLLOWING WAY: 
  The �daily periodic rate� is a daily interest rate. The daily periodic rate for each transaction 
  type is equal to the APR for that transaction type divided by 365. 
  To get the �average daily balance� for each transaction type we add up the daily balances 
  and then divide the result by the total number of days in the billing cycle. If any day�s daily 
  balance is a credit balance, we will treat it as a balance equal to $0.00. 
  We calculate the �daily balance� by 
  � taking the �beginning balance� of the day, 
  � adding any new charges and applicable fees, 
  �  except for the ?rst day of the billing cycle, adding the amount of any interest equal to the 
   prior day�s daily balance multiplied by the daily periodic interest rate, and 
  � subtracting any payments or credits. 
  The �beginning balance� for the ?rst day of the billing cycle is generally the ending balance  T:6.75"
  for the prior billing cycle, including unpaid interest. For the rest of the billing cycle, the 
  beginning balance is the prior day�s daily balance. 
  The addition of the prior day�s interest to the daily balance calculation causes interest to 
  compound daily. We may, at our discretion, round these amounts, subject to any restrictions 
  under applicable law. 
  MINIMUM INTEREST CHARGE
  If any interest charge is due, we will charge you at least the minimum interest charge shown 
  on your Rates and Fees Table. 
  HOW TO AVOID INTEREST CHARGES
  You can avoid interest charges on purchases if you pay your entire balance by the payment 
  due date every month. You will not pay interest for an entire billing cycle (�interest-free 
  period� or �grace period�) on new purchases and fees if you paid the entire balance by 
  the payment due date on your previous billing statement. The interest-free period or grace 
  period is the time when you are not charged interest on new purchases and fees. We will 
  not charge you interest on any portion of a purchase balance you repay while that balance 
  is subject to an interest-free period. The payment due date will be at least 25 days from the 
  statement date. To maintain the interest-free period, you must continue to pay your entire 
  balance every month. 
  You will lose your interest-free period if, at any time, you pay less than the entire balance 
  shown on your billing statement. If you lose your interest-free period, the unpaid balance for 
  purchases will be charged interest beginning on the transaction date and will continue to be 
  charged until payment in full is credited to your Account. The transaction date for purchases 
  is the day you make the purchase as shown on your statement. 
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
                         Trim: 3.75" x 6.75"                Cover Date: 30-Sep-2021
                        Safety: 3.25" x 6.25"        Page: 6 Current Date: 10-13-2021 4:22 AM
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  Once the interest-free period is lost, you may owe interest charges even if you pay the entire 
  balance stated on your most recent billing statement by the due date. This occurs because, 
  interest continues to accrue every day on the balance shown on your most recent statement 
  until your payment in full is credited to your Account. The interest charged from the date of 
  the billing statement until the payment is credited to your Account will be included in your 
  next billing statement. 
  There is no interest-free period for cash advance or balance transfer transactions. You will 
  pay interest on cash advance and balance transfer transactions starting on the transaction 
  date until you pay the entire amount in full. The transaction date for balance transfers is the 
  day you make the balance transfer as shown on a statement. The transaction date for cash 
  advances and related cash advance fees is the day you receive the cash advance. 
  MILITARY LENDING ACT INFORMATION 
  Federal law provides important protections to members of the Armed Forces and their 
  dependents relating to extensions of consumer credit. In general, the cost of consumer 
  credit to a member of the Armed Forces and his or her dependent may not exceed an annual 
  percentage rate of 36 percent. This rate must include, as applicable to the credit transaction 
  or account: The costs associated with credit insurance premiums; fees for ancillary products 
  sold in connection with the credit transaction; any application fee charged (other than certain 
  application fees for speci?ed credit transactions or accounts); and any participation fee 
  charged (other than certain participation fees for a credit card account). To hear the Military 
  Lending Act Information, call 866-999-6336. 
  Default 
  YOU ARE IN DEFAULT IF ANY ONE OF THE FOLLOWING EVENTS HAPPEN 
  � you fail to make any payment when it is due; T:6.75"
  � you have exceeded one or more of your credit limits; 
  � you provide us false, misleading, or fraudulent information; 
  � we become aware that you are using your Card for illegal or fraudulent purposes; 
  �  you fail to comply with any term of this Agreement or other agreements with us or any of 
   our af?liated banks; 
  �  you are not paying your debts as they become due or you are bankrupt or insolvency 
   proceedings are ?led against you; 
  � a payment you made is rejected or cannot be processed; 
  � you die or are legally declared incompetent or incapacitated; or 
  �  we otherwise reasonably believe that you may be unwilling or unable to pay your debts  
   on time.
  OUR RIGHTS IF YOU ARE IN DEFAULT 
  We may reduce your total credit limit and/or your cash credit limit, increase your minimum 
  payment, close your Account or suspend or terminate credit privileges if you are in default. 
  We may, to the extent permitted by law, demand immediate payment of the total balance. 
  PENALTY APR RATE FOR NEW TRANSACTIONS 
  We may apply the penalty APR rate to new transactions if you: 
  � Do not pay at least the minimum payment due by the payment due date;
  � Make a payment that is returned; 
  � Go over your credit limit; or
  � Do any of the above on another account that you have with us.
  Please refer to your Rates and Fees Table to determine if a penalty APR rate applies to your 
  Account. If the penalty APR rate is triggered, we will provide notice to you as required by 
  applicable law. This rate may apply inde?nitely. 
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                                                                                                  PMS 340 C
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
                         Trim: 3.75" x 6.75"                Cover Date: 30-Sep-2021
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  PENALTY APR RATE FOR EXISTING BALANCES
  If we do not receive your minimum payment due within 60 days of the due date we may 
  apply the penalty APR rate to all your existing balances and all future balances. 
  Please refer to your Rates and Fees Table to determine if a penalty APR rate applies to your 
  Account. If the penalty APR rate is triggered, we will provide notice to you as required by 
  applicable law. If for 6 consecutive billing cycles following the cycle in which the penalty APR 
  rate is imposed, you make all required minimum payments by their payment due dates, we 
  will reinstate your APR on purchases, balance transfers and cash advances. 
  COLLECTION COSTS 
  If you are in default, we may refer your Account for collection or take any other actions 
  permitted by this Agreement or applicable law. If we do, you agree to pay the reasonable fees 
  and expenses of our collection agency or other person collecting your Account, as permitted 
  by law, including reasonable attorneys� fees and alternative dispute resolution costs. 
  NEW HAMPSHIRE RESIDENTS: If you prevail in any action, suit or proceeding we bring or 
  in an action you bring in connection with this Agreement, reasonable attorneys� fees shall 
  be awarded to you. If you successfully assert a pertinent defense, set off, recoupment or 
  counterclaim to an action brought by us, the court may withhold from us the entire amount 
  or such portion of the attorneys� fees as the court deems appropriate.
  WEST VIRGINIA RESIDENTS: Reference to the payment of attorneys� fees and court costs in 
  the terms of this Agreement is void.
  Account fees 
  The following fees may be assessed on your Account (these are considered Account fees). 
  If any fee in your Rates and Fees Table is marked none, the section of this Agreement that 
  relates to that fee does not apply. Unless we tell you otherwise, all Account fees are treated  T:6.75"
  as purchases (except that transaction fees for a cash advance are treated as a cash advance).
  CARD REPLACEMENT FEE 
  If we replace a stolen, lost or damaged Card, we may charge your Account a Card 
  replacement fee of $10. We may charge additional fees for expedited or overseas delivery of 
  your replacement Card. 
  COPY FEE 
  We may charge your Account a copy fee of $5 for each page of photocopy of any sales slip 
  or other record of your Account plus $30 per hour for the time it takes our employees or 
  agents to make the copies, to the extent permitted by law.
  STOP PAYMENT FEE 
  We may charge your Account a stop payment fee of $29 when you request that we stop 
  payment of a check you have requested (including balance transfer checks and other checks 
  that access your Account). You may make a stop payment request by calling us or by writing 
  to us. We will accept a stop payment request provided that we receive the stop payment 
  notice in a reasonable time before we have accepted, paid in cash, made ?nal payment on or 
  otherwise become obligated to pay such check, except to the extent otherwise required by 
  applicable law. Stop payment requests will remain in effect for six months unless renewed in 
  writing or by calling us before the expiration of the 6-month period. 
  LATE PAYMENT FEE 
  We may charge your account a late payment fee if we do not receive your minimum 
  payment by the payment due date. Your late payment fee is $29 for the ?rst occurrence and 
  up to $40 for additional occurrences during the next six billing cycles. In no event will your 
  late payment fee exceed the minimum payment.
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                                                                                                  PMS 340 C
                      Publication: None                   Agency Job #: RC 1733185
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  ANNUAL MEMBERSHIP FEE 
  Please refer to your Rates and Fees Table to determine if an annual membership fee applies 
  to your Account and, if applicable, the amount of the fee. 
  BALANCE TRANSFER TRANSACTION FEE, CASH ADVANCE TRANSACTION FEE, FOREIGN 
  TRANSACTION FEE
  Please refer to your Rates and Fees Table (or if relevant, a special offer) to determine the 
  amount of this fee.
  Closing an account 
  HOW TO CLOSE YOUR ACCOUNT 
  You may close your Account by calling us or writing to us. If there are multiple primary 
  cardmembers on your Account, any one of you may close your Account at any time. We 
  may immediately close your Account after we receive such a request, without giving notice 
  to other cardmembers on your Account. You agree that you will not hold us responsible for 
  any costs, damages or inconvenience you suffer as a result of the closing of your Account 
  by any cardmember on your Account.
  WHEN WE MAY CLOSE YOUR ACCOUNT 
  Even if you are not in default, we may, at any time: (i) reduce your total credit limit and/ or 
  cash advance limit; (ii) close your Account; (iii) cancel or suspend your privileges to make 
  further purchases and balance transfers or obtain cash advances; or (iv) cancel or suspend 
  any Account privileges or bene?ts. We can also reissue a different card to you at any time. 
  WHAT YOU MUST DO WHEN YOUR ACCOUNT IS CLOSED 
  When your Account is closed, you must contact anyone authorized to charge transactions to 
  your Account, such as internet service providers, health clubs or insurance agencies. Those 
                                         T:6.75"
  transactions may continue to be charged to your Account until you change the billing. Also, 
  if we believe that you have authorized a transaction or are attempting to use your Account 
  after you have requested to close the Account, we may allow the transaction to be charged 
  to your Account and you will be responsible for payment under the terms of this Agreement. 
  WHAT HAPPENS WHEN YOUR ACCOUNT IS CLOSED 
  If you close your Account, or we close your Account, you may not make any further 
  purchases and balance transfers or obtain cash advances. If you use your card after closing 
  your Account and we extend credit as a convenience to you, you remain responsible for 
  paying those charges. If we or you close your Account, we may, at our option, require you to 
  pay the entire balance of your Account at once or permit you to pay the balance in monthly 
  payments as provided in this Agreement or otherwise, as we determine. Other Account fees, 
  such as a late payment fee, will apply as applicable. If an annual membership fee applies 
  and you close your Account after the annual membership fee is billed, we will remove the 
  fee from your Account, provided your Account is closed within 30 days after we mailed your 
  statement on which the fee was charged to your Account. You may pay any balance due on 
  your Account at any time. 
  Other important information 
  HOW TO CONTACT US
  Unless we tell you otherwise, you can contact us by phone: TOLL FREE 1-800-426-1114 or in 
  writing: Credit Card Services � Customer Service, P.O. Box 7092, Bridgeport, CT 06601. When 
  writing, please include your name, address, home phone number, and Account number.
  A telephone call will not preserve your rights under federal law. 
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                                                                                                  PMS 340 C
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
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  CHANGING YOUR BILLING ADDRESS 
  We will send statements and notices to your last known address. You promise to notify us 
  promptly of any change in your address by following the noti?cation method provided in 
  the How to Contact Us section. If you have more than one Account, you need to notify us 
  separately for each Account. 
  MULTIPLE CARDMEMBERS
  If there are two or more cardmembers obligated under this Agreement, we can send 
  statements and notices to any one. Any notice we mail to an address provided by any of 
  you for the Account will serve as notice to all of you. Each cardmember obligated under this 
  Agreement is jointly and severally liable for all amounts charged to the Account regardless of 
  which cardmember incurred the charges to the Account.
  WE MAY CONTACT YOU 
  You authorize us (and our af?liates, agents and contractors) to contact you at any number 
  you provide to us, from which you call us, or at which we believe we can reach you, and that 
  we may contact you for any reason, including regarding any request you make for a loan 
  or other product, to service or collect on every account you currently have with us or may 
  have with us in the future and regarding any other products or services we are providing to 
  you or which we provide to you in the future. You authorize us to contact you in any manner, 
  including by means of automated dialing devices, prerecorded messages, wireless push 
  noti?cations, or text messages, even if you are charged for receiving the communication and 
  even if you will receive the communication on a mobile or wireless device. You agree that 
  such calls are not unsolicited and that we may monitor and/or record them. You also agree to 
  receive emails from us to any address where we reasonably believe that we may contact you. 
  CREDIT INFORMATION 
  You agree that we will obtain credit reports about you, investigate your ability to pay, and  T:6.75"
  obtain information about you from other sources including information to verify and re-verify 
  your employment and income. We will use such information for any purposes, subject to 
  applicable law. 
  We may report information about your Account to credit bureaus. Negative credit 
  information, including late payments, missed payments, or other defaults on your Account 
  may be re?ected in your credit report. We may report Account information in your name and 
  the names of authorized users. If you believe we have furnished inaccurate or incomplete 
  information about you or your Account to a credit reporting agency, write to us at: Disputes, 
  P.O. Box 7092, Bridgeport, CT 06601. Please include your name, address, home phone 
  number and Account number, and explain what you believe is inaccurate or incomplete with 
  supporting information. 
  INFORMATION SHARING 
  You authorize us to share information about you and your Account with af?liates and third 
  parties, unless the law or our Privacy Notice prohibits us from doing so. Please see our 
  Privacy Notice for your choices about information sharing. This includes information we get 
  from you and others. It also includes information about your transactions with us.
  ACCOUNT UPDATER FOR THIRD-PARTY STORED INFORMATION, INCLUDING 
  PREAUTHORIZED DEBIT (RECURRING PAYMENTS) 
  If you choose to store your account information with any third parties, we may also share 
  updates to this information with these third parties. Please note this only applies to third parties 
  with whom you elect to share this information. If you elect to share Account information with 
  a third party, you are responsible for any transfer or payment that third party makes from your 
  Account, even if that third party exceeds your authorization, and for any other issues that arise 
  with respect to your Account and/or information contained in your Account, by virtue of the 
  fact that you shared your Account information. 
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
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  UNAUTHORIZED USE 
  If you notice the loss or theft of your Card or possible unauthorized use of your Card, you 
  should immediately call us TOLL FREE at 1-800-443-0164. You will not be liable for any 
  unauthorized use that occurs after you notify us. You may, however, be liable for unauthorized 
  use that occurs before your notice to us. In any case, if there is unauthorized use of your Card, 
  your liability will not exceed $50.
  IF YOUR ACCOUNT HAS A CREDIT BALANCE 
  You may request a refund of credit balances at any time by writing. If you don�t request  
  a refund, we will apply credit balances to new transactions unless a refund is required by 
  law. If you have a credit balance that is less than $1,000 or such other amount as we may 
  determine, you may be able to request a refund over the telephone.
  EVENTS BEYOND OUR CONTROL 
  Except as otherwise required by applicable law, we are not responsible and will incur no 
  liability to you for any failure, error, malfunction or any delay in carrying out any of our 
  obligations under this Agreement if any such failure, error, malfunction or delay results from 
  causes beyond our reasonable control.
  NO LIABILITY FOR REFUSAL TO HONOR
  We are not liable for any refusal to honor your Account. This can include a refusal to honor 
  your Card or Account or any check written on any transaction on your behalf. We are not 
  liable for any retention of your Card by us, any other ?nancial institution, or any provider of 
  goods or services.
  NO RESPONSIBILITY FOR UNAUTHORIZED ACCESS OR INQUIRIES
  We are not responsible for unauthorized inquiries about your account or access to your 
  Account information. You agree that so long as we are in compliance with applicable law and  T:6.75"
  regulation that we will not be responsible or liable for the release of information to anyone 
  who has gained access to your Account or Account information.
  GOVERNING LAW 
  This Agreement and use of your Account are governed by federal law. To the extent that federal 
  law does not govern, Connecticut law will apply, no matter where you live or use your Account. 
  We accept this Agreement in Connecticut. Decisions about granting credit to you are made in 
  Connecticut and all credit extended under this Agreement is extended by us from Connecticut. 
  SEPARATION OF INVALID PROVISIONS
  If any part of this Agreement becomes invalid under applicable law, the remainder 
  of this Agreement will remain valid and in effect. If your Account is subject to a law 
  setting maximum loan rates, fees or charges which is ?nally interpreted so that the 
  charges on your Account would exceed permissible limits, then any such charge will be 
  reduced (including retroactively) to permitted limits and any amount collected from you 
  exceeding those limits will be refunded to you.
  OUR RIGHT TO DELAY ENFORCEMENT
  We can delay enforcing any of our rights under this Agreement without losing any of them.
  ASSIGNMENT
  We may, at any time and without notice to you, sell, assign or transfer your Account, any 
  amount due in your Account, this Agreement or our rights and obligations under your 
  Account or this Agreement to any person or entity. The person or entity to whom we make 
  any such sale assignment or transfer is entitled to all of our rights and is subject to all of 
  your obligations under this Agreement, to the extent sold, assigned or transferred. 
  ARBITRATION AGREEMENT 
  If you are a Covered Borrower, as de?ned by the Military Lending Act, the arbitration 
  provisions set forth in this section do not apply to you.
  This section constitutes the Arbitration Agreement between you and us. 
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
                         Trim: 3.75" x 6.75"                Cover Date: 30-Sep-2021
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  READ THIS SECTION CAREFULLY AS IT WILL HAVE A SUBSTANTIAL IMPACT ON HOW 
  LEGAL DISPUTES BETWEEN YOU AND US ARE RESOLVED. If you do not opt out, for a 
  dispute subject to arbitration, there is a waiver of rights as discussed below. Arbitration 
  procedures are simpler and more limited than rules applicable in court. The decision of 
  the arbitrator is generally ?nal and binding.
  You have the right to cancel or opt out of this Arbitration Agreement as set forth below. 
  SPECIAL DEFINITION OF �WE,� �US� AND �OUR�
  Solely for purposes of this Arbitration Agreement, the terms �we,� �us� and �our,� in addition 
  to the meanings set forth in this Credit Card Agreement (the �Card Agreement�), also refer 
  to our employees, of?cers, directors, parents, controlling persons, subsidiaries, af?liates, 
  successors and assigns. 
  BINDING ARBITRATION 
  If you have a dispute with us, and we are not able to resolve the dispute informally, you 
  and we agree that upon demand by either you or us, the dispute will be resolved through 
  the arbitration process as set forth in this part. A �claim� or �dispute,� as used in this 
  Arbitration Agreement, is any unresolved disagreement between you and us, arising from or 
  relating in any way to the Card Agreement (including any renewals, extensions, addendums 
  or modi?cations), the credit relationship between us, or relating to any reward program, 
  feature, or bene?t. It includes any disagreement relating in any way to services, accounts or 
  any other matters; to your use of any of our banking facilities; or to any means you may use 
  to access your account(s). Any claims or disputes arising from or relating to the advertising 
  of our services, the application for, or the approval or establishment of your Account are 
  also included. Claims are subject to arbitration, regardless of what theory they are based 
  on, whether they seek legal or equitable remedies, or irrespective whether they are common 
  law or statutory (federal or state) claims. Arbitration applies to any and all such claims or  T:6.75"
  disputes, whether they arose in the past, may currently exist, or may arise in the future. 
  However, �claim� or �dispute� as used in this Arbitration Agreement does not include any dispute 
  or controversy about the validity, enforceability, coverage or scope of this Arbitration Agreement 
  or any part thereof (including, without limitation, the �Class Action and Class Arbitration Waiver� 
  set forth below, subparts (1) and (2) of the �Severability and Survival� part set forth below and/
  or this sentence); all such disputes or controversies are for a court and not an arbitrator to 
  decide; but disputes about the validity or enforceability of this Account Agreement as a whole 
  are for the arbitrator and not a court to decide. ANY DISPUTE CONCERNING THE VALIDITY, 
  ENFORCEABILITY, COVERAGE OR SCOPE OF THIS ARBITRATION AGREEMENT SHALL BE 
  RESOLVED IN A RHODE ISLAND STATE OR FEDERAL COURT OF LAW, AND THE PARTIES 
  HEREBY SUBMIT TO THE JURISDICTION OF SUCH A COURT FOR SUCH PURPOSE.
  TRIAL WAIVER 
  YOU AGREE THAT YOU AND WE ARE WAIVING THE RIGHT TO A JURY TRIAL AND 
  TRIAL BEFORE A JUDGE IN A PUBLIC COURT upon demand by either party for arbitration. 
  However, you and we retain the right to pursue in small claims court (or an equivalent state 
  court) any dispute that is within that court�s jurisdiction and advance only an individual claim 
  for relief. If either you or we fail to submit to binding arbitration of an arbitrable dispute 
  following lawful demand, the party so failing shall bear all costs and expenses incurred by 
  the other party in compelling arbitration. 
  CLASS ACTION AND CLASS ARBITRATION WAIVER
  NEITHER YOU NOR WE SHALL BE ENTITLED TO JOIN OR CONSOLIDATE DISPUTES BY 
  OR AGAINST OTHERS IN ANY COURT ACTION OR ARBITRATION, OR TO INCLUDE IN ANY 
  COURT ACTION OR ARBITRATION ANY DISPUTE AS A REPRESENTATIVE OR MEMBER OF 
  A CLASS, OR TO ACT IN ANY ARBITRATION IN THE INTEREST OF THE GENERAL PUBLIC 
  OR IN A PRIVATE ATTORNEY GENERAL CAPACITY, UNLESS THOSE PERSONS ARE JOINT 
  ACCOUNT BORROWERS OR BENEFICIARIES ON YOUR ACCOUNT. This is so whether or 
  not the claim has been assigned.
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
                         Trim: 3.75" x 6.75"                Cover Date: 30-Sep-2021
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  ARBITRATION PROCEDURES
  You or we may submit a dispute to binding arbitration at any time, regardless of whether a 
  lawsuit or other proceeding has been previously commenced. 
  Each arbitration, including the selection of the arbitrator(s) shall be administered by the 
  American Arbitration Association (AAA), or JAMS according to such forum�s rules and 
  procedures. You may obtain a copy of the arbitration rules for these forums, as well as 
  additional information about initiating arbitration by contacting these arbitration forums: 
  American Arbitration Association 
  1-800-778-7879 (toll-free) | website: www.adr.org
  JAMS 
  1-800-352-5267 (toll-free) | website: www.jamsadr.com
  In the event that JAMS or the AAA is unable to handle the dispute for any reason, then the 
  matter shall be arbitrated instead by a neutral arbitrator selected by agreement of the parties 
  pursuant to the AAA rules of procedure; or, if the parties cannot agree, selected by a court 
  in accordance with the Federal Arbitration Act (Title 9 of the United States Code) (�FAA�). To 
  the extent that there is any variance between the selected forum�s rules and this Arbitration 
  Agreement, this Arbitration Agreement shall control. 
  If you initiate the arbitration, you must notify us in writing at Credit Card Services � 
  Arbitration, P.O. Box 7092, Bridgeport, CT 06601. If we initiate the arbitration, we will notify 
  you in writing at your last known address in our ?le. 
  The arbitration shall take place in the federal judicial district in which you reside, unless the 
  parties agree to a different location in writing. Arbitrators must be members of the state bar 
  where the arbitration is held, with expertise in the substantive laws applicable to the subject 
  matter of the dispute. No arbitrator or other party to an arbitration proceeding may disclose  T:6.75"
  the existence, content or results thereof, except for disclosures of information by a party 
  required in the ordinary course of its business or by applicable law or regulation.
  The arbitrator will follow applicable substantive law to the extent consistent with the FAA. 
  The arbitrator will give effect to the applicable statutes of limitation and will dismiss barred 
  claims. In addition, you or we may submit a written request to the arbitrator to expand 
  the scope of discovery normally allowable. At the timely request of either you or us, the 
  arbitrator must provide a brief written explanation of the basis for the award. A judgment on 
  the award may be entered by any court having jurisdiction. 
  You and we agree that in our relationship arising from this Card Agreement:
  (1) the parties are participating in transactions involving interstate commerce; and 
  (2)  this Arbitration Agreement and any resulting arbitration are governed by the provisions of 
    the FAA, and, to the extent any provision of that act is inapplicable or unenforceable, the 
    laws of the state that govern the relationship between you and us. 
  No arbitrator shall have authority to entertain any dispute on behalf of a person who is not a 
  named party, nor shall any arbitrator have authority to make any award for the bene?t of, or 
  against, any person who is not a named party. 
  ARBITRATION COSTS 
  The party initiating the arbitration (or appeal of the ?rst arbitration award) shall pay the initial 
  ?ling fee. If you ?le the arbitration and an award is rendered in your favor, we will reimburse 
  you for your ?ling fee. If there is a hearing, we will pay the fees and costs for the ?rst day 
  of that hearing. All other fees and costs will be allocated in accordance with the rules of 
  the arbitration forum. However, we will advance or reimburse ?ling and other fees if the 
  arbitrator rules that you cannot afford to pay them or ?nds other good cause for requiring us 
  to do so; or if you ask us in writing and we determine in good faith there is justi?able reason 
  for doing so. Each party shall bear the expense of their respective attorneys, experts, and 
  witnesses and other expenses, regardless of who prevails, but the arbitrator will have the 
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
                         Trim: 3.75" x 6.75"                Cover Date: 30-Sep-2021
                        Safety: 3.25" x 6.25"       Page: 13 Current Date: 10-13-2021 4:22 AM
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  authority to award attorneys and expert witness fees and costs to the extent permitted by 
  either the Card Agreement, the forum�s rules or applicable law. 
  ARBITRATION AWARD AND APPEAL 
  The arbitrator�s award shall be ?nal and binding on all parties, except for any right of appeal 
  provided by the FAA. However, any party can, within 30 days after the entry of the award 
  by the arbitrator, appeal the award to a three-arbitrator panel administered by the forum. 
  The panel shall reconsider anew all factual and legal issues, following the same rules of 
  procedure and decide by majority vote. Reference in this Arbitration Agreement to �the 
  arbitrator� shall mean the panel if an appeal of the arbitrator�s decision has been taken. 
  The costs of such an appeal will be borne in accordance with the above paragraph entitled 
  �Arbitration Costs.� Any ?nal decision of the appeal panel is subject to judicial review only as 
  provided under the FAA.
  SEVERABILITY AND SURVIVAL
  If any part of this Arbitration Agreement is deemed or found to be unenforceable for any 
  reason, the remainder shall be enforceable, except that:
  1.  The parties acknowledge that the Class Action and Class Arbitration Waiver is material and 
   essential to the arbitration of any disputes between them and is non-severable from this 
   Arbitration Agreement. If the Class Action and Class Arbitration Waiver is limited, voided 
   or found unenforceable, then this Arbitration Agreement (except for this sentence) shall be 
   null and void with respect to such proceeding, subject to the right to appeal the limitation 
   or invalidation of the Class Action and Class Arbitration Waiver. The parties acknowledge 
   and agree that under no circumstances will a class action be arbitrated; and
  2.  if a claim is brought under California law seeking public injunctive relief and a court 
   determines that the restrictions in the Class Action and Class Arbitration Waiver or 
   elsewhere in this Arbitration Agreement prohibiting the arbitrator from awarding  T:6.75"
   relief on behalf of third parties are unenforceable with respect to such claim (and that 
   determination becomes ?nal after all appeals have been exhausted), the claim for public 
   injunctive relief will be determined in court and any individual claims seeking monetary 
   relief will be arbitrated. In such a case the parties will request that the court stay the claim 
   for public injunctive relief until the arbitration award pertaining to individual relief has been 
   entered in court. In no event will a claim for public injunctive relief be arbitrated. 
  This Arbitration Agreement shall survive the closing of your Account and the termination or 
  modi?cation of any relationship between us. 
  NOTICE AND CURE
  Prior to initiating an arbitration, you may give us a written Claim Notice describing the basis 
  of your claim and the amount you would accept in resolution of the Claim, and a reasonable 
  opportunity, not less than thirty (30) days, to resolve the claim. Such a Claim Notice must  
  be sent to us by certi?ed mail, return receipt requested, at Credit Card Services � Arbitration, 
  P.O. Box 7092, Bridgeport, CT 06601. This is the sole and only method by which you can 
  submit a Claim Notice. You should address all claims you have in a single Claim Notice and/ 
  or a single arbitration.
  COLLECTION COSTS
  Except where prohibited by law, if we take court action or commence an arbitration 
  proceeding against you for collection after you default, or if you elect arbitration of a 
  collection action we have brought against you in court, you will also be liable for court or 
  arbitration costs, other charges or fees, and reasonable attorneys� fees, should we prevail in 
  such court action or arbitration.
  RIGHTS PRESERVED
  This Arbitration Agreement does not prohibit you or us from exercising any lawful rights 
  or using other available remedies to preserve, or obtain possession of property; exercise 
  self-help remedies, including setoff rights; or obtain provisional or ancillary remedies such 
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
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                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                      Publication: None                   Agency Job #: RC 1733185
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  as injunctive relief, attachment, garnishment or the appointment of a receiver by a court of 
  competent jurisdiction.
  RIGHT TO CANCEL OR OPT OUT OF THIS ARBITRATION AGREEMENT 
  You may opt out of this Arbitration Agreement to resolve any claim or dispute by arbitration. 
  To opt out of this Arbitration Agreement, you must send us written notice of your decision 
  within forty-?ve (45) days of the opening of your Account or of receiving the Arbitration 
  Agreement for the ?rst time. Such notice must clearly state that you wish to cancel or opt 
  out of the Arbitration Agreement section of this Card Agreement. It should include your 
  name, address, Account name, Account number and your signature and must be mailed to 
  Credit Card Services � Arbitration, P.O. Box 7092, Bridgeport, CT 06601. This is the sole and 
  only method by which you can opt out of this Arbitration Agreement. Your exercise of the 
  right to opt-out will not affect any remaining terms of this Card Agreement and will not result 
  in any adverse consequence to you or your Account. You agree that our business records 
  will be ?nal and conclusive evidence with respect to whether you cancelled or opted out of 
  this Arbitration Agreement in a timely and proper fashion. 
  Your billing rights � keep this document for future use 
  This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 
        WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT
  If you think there is an error on your statement, write to us at Credit Card Services � 
  Disputes, P.O. Box 7092, Bridgeport, CT 06601-3211. 
  In your letter, give us the following information: 
  � Account Information: Your name and account number. 
  � Dollar amount: The dollar amount of the suspected error. 
  �  Description of problem: If you think there is an error on your bill, describe what you believe  T:6.75"
   is wrong and why you believe it is a mistake.
  YOU MUST CONTACT US:
  � Within 60 days after the error appeared on your statement. 
  �  At least 3 business days before an automated payment is scheduled. If you want to stop 
   payment on the amount you think is wrong. 
  You must notify us of any potential errors in writing. You may call us, but if you do we  
  are not required to investigate any potential errors and you may have to pay the amount  
  in question.
       What will happen after we receive your letter
  WHEN WE RECEIVE YOUR LETTER, WE MUST DO TWO THINGS: 
  1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We 
   will also tell you if we have already corrected the error.
  2.  Within 90 days of receiving your letter, we must either correct the error or explain to you 
   why we believe the bill is correct.
  WHILE WE INVESTIGATE WHETHER OR NOT THERE HAS BEEN AN ERROR: 
  �  We cannot try to collect the amount in question, or report you as delinquent on that 
   amount. 
  �  The charge in question may remain on your statement, and we may continue to charge you 
   interest on that amount. 
  �  While you do not have to pay the amount in question, you are responsible for the 
   remainder of your balance. 
  � We can apply any unpaid amount against your credit limit. 
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         AFTER WE FINISH OUR INVESTIGATION, ONE OF TWO  
               THINGS WILL HAPPEN 
  If we made a mistake: You will not have to pay the amount in question or any interest or 
  other fees related to that amount. 
  If we do not believe there was a mistake: You will have to pay the amount in question, along 
  with applicable interest and fees. We will send you a statement of the amount you owe and 
  the date payment is due. We may then report you as delinquent if you do not pay the amount 
  we think you owe. 
  If you receive our explanation but still believe your bill is wrong, you must write to us 
  within 10 days telling us that you still refuse to pay. If you do so, we cannot report you 
  as delinquent without also reporting that you are questioning your bill. We must tell you 
  the name of anyone to whom we reported you as delinquent, and we must let those 
  organizations know when the matter has been settled between us. If we do not follow all of 
  the rules above, you do not have to pay the ?rst $50 of the amount you question even if your 
  bill is correct.
         YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR  
              CREDIT CARD PURCHASES: 
  If you are dissatis?ed with the goods or services that you have purchased with your credit 
  card and you have tried in good faith to correct the problem with the merchant, you may 
  have the right to not pay the remaining amount due on the purchase.
  TO USE THIS RIGHT, ALL OF THE FOLLOWING MUST BE TRUE: 
  1.  The purchase must have been made in your home state or within 100 miles of your 
   current mailing address, and the purchase price must have been more than $50. (Note: 
   Neither of these are necessary if your purchase was based on an advertisement we mailed 
   to you, or if we own the company that sold you the goods or services.)  T:6.75"
  2.  You must have used your credit card for the purchase. Purchases made with cash 
   advances from an ATM or with a check that accesses your credit card account do not 
   qualify. 
  3. You must not yet have fully paid for the purchase.
  If all of the criteria above are met and you are still dissatis?ed with the purchase, contact us 
  in writing at: Credit Card Services � Disputes, P.O. Box 7092, Bridgeport, CT 06601-3211. 
  While we investigate, the same rules apply to the disputed amount as discussed above. After 
  we ?nish our investigation, we will tell you of our decision. At that point, if we think you owe 
  an amount and you do not pay, we may report you as delinquent. 
  � Citizens Bank, N.A. 2021    Rev 10/21
  1353703_CD20_MasterAgreementUpdatesSafeHarbor  CHA 10/21
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
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                      Publication: None                   Agency Job #: RC 1733185
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                                  Rates and Fees Table 
     
                               Interest Rates and Interest Charges 
                          13.99% to 21.99%. This APR will be based on your creditworthiness and 
     Annual Percentage 
     Rate (APR) for Purchases  will vary with the market based on the Prime Rate.* 
                          Introductory APRs with varying durations may be available on some accounts. 
                          
     APR for Balance      13.99% to 21.99%. This APR will be based on your creditworthiness and will 
     Transfers            vary with the market based on the Prime Rate.* 
                          Introductory APRs with varying durations may be available on some accounts. 
                          
     APR for Cash Advances  24.99%. 
                          This APR will vary with the market based on the Prime Rate.* 
                          
     Penalty APR and When  NONE 
     It Applies 
      
     Paying Interest      Your due date is at least 21 days after the close of each billing cycle. We will not charge  25
                          you interest on Purchases if you pay your entire balance by the due date of each 
                          month. You will pay interest on Cash Advances, Balance Transfers and Convenience 
                          Checks from the transaction date. 
     Minimum Interest Charge  If you are charged interest, charge will be no less than $1.50 
     For Credit Card Tips from  To learn more about factors to consider when applying for or using a credit card,  T:11"
     the Consumer Financial  visit the website of the Consumer Financial Protection Bureau at 
     Protection Bureau    http://www.consumerfinance.gov/learnmore 
                                         Fees 
     Annual Fee           NONE 
     Transaction Fees     
       - Balance Transfer  Either $10 or 4% of the amount of each transfer, whichever is greater. 
                          
                          
       - Cash Advance     Cash Loans, ATM Loans, and Convenience Check Loans: Either $10 or up to 3% 
                          of the amount of each advance, whichever is greater. 
                          
      
                          Cash Equivalent Transactions: Either $20 or 5% of the amount of each advance,  $10
      
                          whichever is greater 
                          
       - Foreign Transaction  NONE 
     Penalty Fees         
      - Late Payment      Up to $40 
      - Returned Payment  NONE 
      - Over- the-Credit Limit  NONE 
     
     How we will Calculate your Balance: We will use the method called "average daily balances (including new 
     purchases)." See Cardholder Agreement for more details. 
     Loss of Introductory APR: We may end your Introductory APR and apply the Purchase APR if you make a late 
     payment. 
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Cyan
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                      Publication: None                   Agency Job #: RC 1733185
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     *How We Will Calculate Your Variable Rates: Your variable rates may change when the Prime Rate changes. Your APR 
     for Purchases and Balance Transfers may vary monthly and will be reset on the first day of each billing cycle by adding the 
     index to a margin of 10.74-18.74 percentage points. The APR for Cash Advances may vary monthly and will be reset on 
     the first date of each billing cycle by adding the index to a margin of 21.74 percentage points. The index is determined 
     monthly and it is the Prime Rate published in the northeastern edition of The Wall Street Journal in its Money Rates table 
     on the first day of the preceding month rounded up to the nearest one-quarter of a percentage point. If the first day of the 
     preceding month is not a business day, we will use the Prime Rate published on the next business day. 
     
     
     
     The information about costs of the card described in this application is accurate as of January 28, 2021. This 
     information may have changed after that date. To find out what may have changed, call us toll free at 1-800-426-1114 
     or write to us at Credit Card Services, P.O. Box 7092, Bridgeport, Connecticut 06601-7092. 
                                                                                        T:11"
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
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    CITIZENS BANK CASH BACK PLUS  
                    �
    WORLD MASTERCARD  REWARD GUIDE - 
    PROGRAM TERMS AND CONDITIONS 
  F03-Y012-2 
  This Reward Guide governs the Cash Back Plus World MasterCard �  Rewards Program 
  (the �Program�). By using the Cash Back Plus credit card (the �Card�), you agree to 
  the terms and conditions governing the Program. The Program allows you to receive 
  Cash Back Plus Reward Points (�Reward Points�). Your continued participation in the 
  Program is also governed by the terms and conditions of your Cardholder Agreement. 
  Cardholder Agreement refers to the agreement governing the terms of your Card 
  account. Please review this document and keep it for your reference, along with your 
  Cardholder Agreement. 
  �You� and �your� mean the person(s) who applied for the Card. �We,� �our,� �us,�  
  and �Citizens Bank� mean Citizens Bank, N.A. and any of its af?liates. 
  Reward Points at a Glance
  Earn Rewards: Earn 1.8% base Reward Points for every dollar you spend on  
  eligible net purchases with no limits and no categories, as long as your account is 
  in good standing. A Card account is in good standing if your Card is open and has  T:6.75"
  charging privileges.
  Redeem: Redeem Reward Points in increments of 25 for $25 in cash back. You can 
  redeem your Reward Points online or by telephone either as a direct deposit into a 
  Citizens Bank personal checking, savings, or money market account or as a credit to 
  your Cash Back Plus credit card statement (�Credit Card Statement Credit�).
  Expiration: No expiration as long as your Card account is in good standing and you  
  make an eligible Purchase once every 12 months. If you do not make at least one 
  purchase once every 12 months, Reward Points will be forfeited.
  LOOK INSIDE TO LEARN MORE ABOUT: 
  Earning Rewards ........................................................................................................ 2 
  Redeeming Rewards .................................................................................................. 3 
  Expiration, Suspension, or Forfeiture of Rewards ...................................................... 4 
  Changes to or Cancellation of the Program ................................................................ 4 
  Additional Information ............................................................................................... 4
                   1
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  Earning Rewards
  HOW TO EARN REWARD POINTS:
  �  You will earn Reward Points of 1.8% for every dollar you spend on all eligible net 
   purchases charged to the Card. A net purchase is the amount of a purchase less  
   any credits, returns and adjustments (�Purchase�).
  � A Purchase includes the total amount of each sale including sales tax and gratuities.
  �  Purchases resulting in fractions will be rounded up to the nearest whole cent if  
   greater than 0.005 and rounded down if equal to or less than 0.005.
  �  You will begin earning Reward Points on the date we mail the Card and the  
   Cardholder Agreement to you. If you are an existing credit card customer and you  
   are converted to the Program, you will begin earning Reward Points once  
   the request is processed.
  �  If you previously had a credit card account with us, which was converted to the 
   Program, existing purchase balances which are transferred to this account are not 
   eligible for the Program. Only Purchases made with your Card are eligible for this 
   reward Program.
  �  Your Card account must be in good standing in order to earn Reward Points.  
   An account is in good standing if your Card is open and has charging privileges.
  �  From time to time, special promotions may feature bonus Reward Points, details  
   will accompany the offer. Additional restrictions may apply.
                                         T:6.75"
  WHAT IS AN ELIGIBLE PURCHASE:
  �  An eligible Purchase is any lawful purchase to buy or lease goods or services  
   except as limited below:
    �  Balance transfers and cash advances, including convenience checks and  
    travelers� checks, money orders and other cash equivalents.
    �  Account fees or charges, returned check charges, interest charges, or fees  
    related to plans offered by us such as life insurance or payment protection plans.
    � Fraudulent purchases or unauthorized charges to your account.
    � Wire transfers fees.
    � Lottery tickets or gambling charges.
  �  We are not responsible for any mistakes made by a merchant regarding a purchase. 
   For example, if a merchant incorrectly identi?es the purchase as a gambling  
   purchase, we do not have to provide Reward Points for that purchase.
  � Only eligible Purchases qualify for Reward Points.
                   2
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  Redeeming Rewards 
  WHEN CAN YOU REDEEM YOUR REWARD POINTS:
  �  Reward Points can only be redeemed if your account is in good standing. You can 
   redeem Reward Points in increments of 25 for $25 in cash back. You can redeem  
   as a direct deposit into your Citizens Bank personal checking, savings, or money 
   market account or as a Credit Card Statement Credit.
  �  You can visit our website at www.citizensbank.com/creditcard or refer to your  
   monthly credit card statement to see how many Reward Points you�ve earned.
  HOW YOU CAN REDEEM YOUR REWARD POINTS:
  �  You may redeem your Reward Points by submitting a request online at 
   www.citizensbank.com/creditcard or contacting a customer service representative 
   by telephone at 1-800-684-2222. 
  WHAT ARE THE REDEMPTION METHODS:  
  REDEMPTION THROUGH ELECTRONIC DEPOSIT INTO YOUR  
  CITIZENS BANK DEPOSIT ACCOUNT: 
  �  Reward Points can be redeemed as a direct deposit into your Citizens Bank  
   personal checking, savings or money market account. You must be an owner on 
   the account and the account must be in good standing and able to accept deposits. 
   Reward Points may not be deposited into passbook and club savings, certi?cate of 
   deposits or IRA accounts.
                                         T:6.75"
  �  If an electronic transfer is rejected, the reward redemption will automatically be 
   credited back to your rewards account.
  REDEMPTION THROUGH CREDIT CARD STATEMENT CREDIT:
  �  Reward Points can be redeemed as a Credit Card Statement Credit to the Card that 
   earned the Reward Points.
  �  Reward Point redemptions may reduce your account balance but cannot be applied 
   toward any minimum payments. You are still responsible for paying your minimum 
   monthly payment.
  �  If your Card is closed upon your request or by us before the Credit Card Statement 
   Credit posts to your account, all Reward Points are forfeited (except if your Card  
   has been reported as lost or stolen, subject to veri?cation).
  WHAT YOU NEED TO KNOW ABOUT REDEMPTION:
  �  Reward Points are deducted on the date you request redemption. Redemptions, 
   however, may not be applied to your deposit account or credit card account for up  
   to 10 business days.
  �  Returned purchases, reversed transactions, refunds, credits or chargebacks  
   will reduce your Reward Points by the number of Reward Points you previously 
   received for the Purchase. You may incur a negative Reward Points balance.  
   We may offset a negative balance with future Reward Points.
                   3
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
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  �  Only the primary cardholder may request to redeem Reward Points. Authorized  
   users on the account may not request to redeem Reward Points.
  �  Reward Points must be redeemed by an individual. Corporations, partnerships or 
   entities may not redeem Reward Points.
  � All Reward Points redemptions are ?nal.
  Expiration, Suspension  
  or Forfeiture of Reward Points 
  �  There is no expiration date on your Reward Points as long as your account is  
   in good standing and you make at least one eligible Purchase once every 12 months.  
   If you do not make at least one purchase once every 12 months, Reward Points  
   will be forfeited.
  �  If your Card account is reinstated to good standing before the account is closed,  
   you will again be eligible to redeem Rewards Points.
  �  If you voluntarily close the Card or we close the Card (for any reason permitted by the 
   Cardholder Agreement), all Reward Points are immediately and irrevocably forfeited.
  Changes to or Cancellation of the Program
  �  We reserve the right to add, amend or change any of the terms, conditions or 
   restrictions of the Program at any time without prior notice.
  �  The Program may be discontinued at any time, but Reward Points awarded before the  T:6.75"
   Program is discontinued will be honored for 90 days after notice of cancellation of  
   the Program is given. If there are any remaining Reward Points which are not 
   redeemed within the 90 days after the notice of cancellation, they will be forfeited.
  �  We may choose to discontinue your participation in the Program if we ?nd that you or 
   someone else used your Card account in a way that violates the Reward Guide or the 
   terms and conditions of your Cardholder Agreement.
  � The Program is not scheduled to end on a predetermined date.
  Other Important Information 
  �  You have no property rights or other legal or equitable interest in Reward Points 
   earned as part of the Program. Reward Points have no cash value until they are 
   redeemed. Unless speci?cally authorized by us, Reward Points may not be sold, 
   traded, assigned, transferred, or pledged under any circumstances.
  �  Your exclusive remedy for earned but uncredited Reward Points shall be the issuance 
   of the uncredited Reward Points, if available, or such other comparable bene?t as 
   determined by us. If, however, your Card account is closed, then such Reward Points 
   or other comparable bene?t shall be forfeited.
                   4
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
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                      Publication: None                   Agency Job #: RC 1733185
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  �  We reserve the right to correct misstated Reward Points represented on statements or 
   the website at our sole discretion.
  �  Reward Points may be deducted from your Card account should those Reward Points 
   be the product of a fraudulent or unauthorized transaction.
  �  All Reward Points are subject to veri?cation and con?rmation by us. All decisions 
   regarding rewards disputes shall be ?nal.
  � Discrepancies about Reward Points are not treated as credit card billing disputes.
  �  It is your responsibility to notify us of any change in mailing address and email 
   address as soon as possible.
  �  If you voluntarily close your Card account, or we close your Card account, all  
   unused Reward Points are immediately and irrevocably forfeited.
  �  Unless speci?cally authorized by us, Reward Points may not be combined with  
   other discounts, special rates, promotions or other reward programs offered  
   by us.
  �  All Reward Points are non-negotiable and cannot be redeemed for any bene?t  
   except those designated by us.
  �  Your Card is separate and distinct from any other Citizens Bank accounts you  
   may have with us or our af?liates.
  �  You agree to release Citizens Bank, N.A., and any of its af?liates from all liability, 
   including:
    �  Any loss, claim, expense or damages you experience in connection with   T:6.75"
    the Program.
    �  Any claims, expenses and legal fees arising from or related to any violation of  
    the Program by you or anyone using your Card account.
    �  Any typographical errors or omissions in any Program-related document.
    �  Delayed or lost correspondence sent by U.S. mail or any other form of  
    delivery, including email.
    �  Any error, omission, interruption, deletion, defect, delay in operation or 
    transmission, theft, destruction or unauthorized access to, or alteration of  
    Reward Points accrued and redeemed or other Program activities.
  �  We may assign our rights and obligations under this agreement to a third party,  
   who will then be entitled to any of our rights that we assign to them.
  �  The Reward Guide and use of your Card account are governed by federal law. To  
   the extent that federal law does not govern, Connecticut law will apply, no matter 
   where you live or use your Card account.
                   5
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
                         Trim: 3.75" x 6.75"                Cover Date: 30-Sep-2021
                        Safety: 3.75" x 6.75"        Page: 5 Current Date: 10-13-2021 4:24 AM
   620 8 th  Ave, 10 th  Floor, New York, NY, 10018  Users: Vijay Purusothaman (WLT IN)/Agnes Julie M (TAG IN) Creation Date: 9-7-2021 10:53 PM
  Fonts: Helvetica LT Std (Condensed, Black Condensed, Bold Condensed; OpenType) 
  Link Names: None                  T:3.75"
  �  Reward Points may constitute taxable income. You may be issued an Internal 
   Revenue Service Form 1099 (or other appropriate form) that re?ects the value  
   of earned Reward Points, or some portion there of (or any other part of the 
   Program). Please consult your tax advisor. You are responsible for any tax  
   liability that may arise from redeeming Reward Points. Citizens Bank, N.A.  
   does not provide tax advice.
  �  Any and all disputes that arise under or related to the Program will be resolved 
   through arbitration as speci?cally set forth in your Cardholder Agreement.
    �  All Reward Points are subject to veri?cation and con?rmation by us.  
    All decisions regarding rewards disputes shall be ?nal.
    �  Discrepancies about Reward Points are not treated as credit card billing error 
    disputes.
                                         T:6.75"
  Credit cards are issued by Citizens Bank, N.A.
  Copyright 2021 Citizens Financial Group, Inc. All rights reserved. Citizens Bank is a 
  brand name of Citizens Bank, N.A
  CS#887957_CDAD2108J_CshBckPlusGuide  
  F03-Y012-2                    Rev 10/21 
                   6
                      Customer:  CITIZENS FINANCIAL GROUP     Client: CITIZENS FINANCIAL        INKS
        5617418
                      Campaign:  CREDIT CARD 2021            Job Title: CARDHOLDER AGREEMENT DOC 2 2021  Black
                      Publication: None                   Agency Job #: RC 1733185
                         Bleed: 3.75" x 6.75"             Material Date: 22-Oct-2021
                         Trim: 3.75" x 6.75"                Cover Date: 30-Sep-2021
                        Safety: 3.75" x 6.75"        Page: 6 Current Date: 10-13-2021 4:24 AM
   620 8 th  Ave, 10 th  Floor, New York, NY, 10018  Users: Vijay Purusothaman (WLT IN)/Agnes Julie M (TAG IN) Creation Date: 9-7-2021 10:53 PM
  Fonts: Helvetica LT Std (Condensed, Black Condensed, Bold Condensed; OpenType) 
  Link Names: None