Truliant Federal Credit Union
VISA® PLATINUM

X455605

VISA PLATINUM – FIXED RATE 

Account Opening Disclosure

Interest Rates and Interest Charges

Annual Percentage Rate (APR) for 
Purchases, Balance Transfers, and 
Cash Advances

9.9%

Penalty APR and When it Applies

None

How to Avoid Paying Interest on 
Purchases

Your due date is at least 25 days after the 
close of each billing cycle.  We will not 
charge you any interest on purchases if 
you pay your entire balance by the due 
date each month.

Minimum Interest Charge

None

For Credit Card Tips from the Federal 
Reserve Board

To learn more about factors to consider 
when applying for or using a credit card, 
visit the website of the Federal Reserve 
Board at http://www.federalreserve.gov/
creditcard.

Fees

Annual Fee

Transaction Fees
   •   Balance Transfer
   •   Cash Advance
   •   Foreign Transaction

Penalty Fees
   •   Late Payment
   •   Over-the-Credit Limit
   •   Returned Payment

None

None
None
1% of each transaction in U.S. dollars

$15.00
None
up to $25.00

How We Will Calculate Your Balance:  We use a method called  
“average daily balance (including new purchases).”
Billing Rights:  Information on your rights to dispute transactions and 
how to exercise those rights is provided in your account agreement.

CREDIT CARD AGREEMENT

NOTICE: See “YOUR BILLING RIGHTS” section for important  
information regarding your rights to dispute billing errors.

In this Agreement the words “you” and “your” mean each and all of those who apply for the card or who 
sign this Agreement. “Card” means the VISA Platinum Credit Card and any duplicates and renewals 
we issue. “Account” means your VISA Credit Card Line of Credit Account with us. “We,” “us” and “ours” 
means this Credit Union.

(Continued on next page)

X455605 (02/28/2017)

1.  Using the Card. You may use the Card issued to you to make purchases in person, online and by mail or telephone from merchants and 
others who accept VISA cards. In addition, you may obtain cash advances from the Credit Union, from other financial institutions participating 
in the VISA program and from automated teller machines (ATMs), such as VISA ATM Network, that provide access to the VISA system. (Not all 
ATMs provide such access.) You will need to use your Personal Identification Number (PIN) to obtain a Cash Advance from an ATM. The monthly 
statement will identify the merchant, electronic terminal or financial institution at which transactions were made, but sales, Cash Advances, 
credit or other slips cannot be returned with the statement. You should retain the copy of such slips furnished at the time of the transaction in 
order to verify the monthly statement. The Credit Union may make a reasonable charge for photocopies of slips you request. You may not use 
your card for any transaction that is illegal under applicable federal, state or local law.

2.  Responsibility. If we issue you a Card, you agree to repay all debts and the FINANCE CHARGE arising from the use of the Card and the 
Card Account. For example, you are responsible for charges made by yourself, your spouse and minor children. You are also responsible for 
charges made by anyone else to whom you give the Card and this responsibility continues until the Card is recovered. You cannot disclaim 
responsibility by notifying us, but we will close the Account for new transactions if you so request and return all Cards. Your obligation to pay the 
Account balance continues even though an agreement, divorce decree or other court judgment to which we are not a party may direct you or 
one of the other persons responsible to pay the Account. Any person using the Card is jointly responsible with you for charges he or she makes, 
but if that person signs the Card he or she becomes a party to this Agreement and is also jointly responsible for all charges on the Account, 
including yours.

3.  Convenience Checks. We may supply you with personalized Convenience Checks which may be used to obtain Cash Advances on your 
VISA Account. Only the person whose name is printed on a Convenience Check may sign it. The following other conditions apply to the use 
of Convenience Checks: (a) you may not use one to make a payment on any obligation to the Credit Union, (b) it must be written for only U.S. 
dollars, (c) it cannot be postdated (show a future date), (d) it cannot be certified, (e) it will not be honored if you are in default to the Credit Union 
under this agreement or any other agreement with the Credit Union, (f) it cannot be for an amount greater than the remaining credit available 
in your Credit Line, and (g) it will not be honored if it has been reported lost or stolen. The Credit Union will have no liability for failure to honor 
a check for any of the foregoing reasons. The Credit Union may charge a fee (up to $25.00 as of 02/28/2017) if we do not honor your check. 
Any Convenience Check that the Credit Union pays will be treated as a Cash Advance for your Account.

4.  Lost Card Notification. If you believe the Card has been lost or stolen, you will immediately call the Credit Union in:

Charlotte  
Greensboro 
Winston-Salem  
Richmond 
Other areas 
weekends, holidays, or after Credit Union hours, call 1-866-673-6581.

(704) 522-1955
(336) 664-1955
(336) 659-1955
(804) 965-1966
(800) 822-0382 or on  

5.  Liability for Unauthorized Use. You may be liable for the unauthorized use of your credit Card. You will not be liable for unauthorized use 
that occurs after you notify the Credit Union orally or in writing, of any such loss, theft or possible unauthorized use. In any case, your liability 
will not exceed $50.00 for unauthorized cash advances at ATMs. You will have no liability for unauthorized purchases made with your card. 

6.  Credit Line. If we approve your application, we will establish a self-replenishing Line of Credit for you and notify you of its amount when we 
issue the Card. You agree not to let the Account balance exceed this approved Credit Line. Each payment you make on the Account will restore 
your Credit Line by the amount of the payment which is applied to principal. You may request an increase in your Credit Line only by written 
application to us, which must be approved by us. By giving you written notice we may reduce your Credit Line from time to time, or with good cause, 
revoke your Card and terminate this Agreement. Good cause includes your failure to comply with this Agreement, or our adverse reevaluation of 
your credit-worthiness. You may also terminate this Agreement at any time, but termination by either of us does not affect your obligation to pay 
the Account balance. All Cards remain our property and you must recover and surrender to us all Cards upon our request and upon termination 
of this Agreement.

7.  Credit Information. You authorize us to investigate your credit standing when opening, renewing or reviewing your Account and you authorize 
us to disclose information regarding your Account to credit bureaus and other creditors who inquire of us about your credit standing, to the extent 
authorized by applicable law. 

8.  Monthly Payment. We will mail you a statement each month showing your previous balances of Purchases, Balance Transfers, and Cash 
Advances, current transactions on your Account, the Minimum Payment required, and other information. Each month you must pay at least 
the Minimum Payment within 25 days of your statement closing date. You may, of course, pay more frequently, pay more than the Minimum 
Payment, or pay the Total New Balance in full, and you will reduce the FINANCE CHARGE by doing so. Your Minimum Payment will be either 
(a) 2% of your Total New Balance, or $20.00, whichever is greater, or (b) your Total New Balance if it is less than $20.00. In addition, you must 
pay any portion of the Minimum Payment(s) shown on prior statement(s) which remain unpaid. If at any time your Total New Balance exceeds 
your Credit Line, you must immediately pay the excess upon our demand. Unless you otherwise instruct, we may apply your payments in such 
manner as we may elect.

9.  Finance Charges. A FINANCE CHARGE will be imposed on all outstanding balances in your Account from the time they are posted to 
your Account; however, you can avoid FINANCE CHARGES on Purchases by paying the full amount of the New Balance of Purchases each 
month within 25 days of your statement closing date. Otherwise, the New Balance of Purchases will be subject to a FINANCE CHARGE. Cash 
Advances and balance transfers are always subject to FINANCE CHARGE from the date that they are posted to your Account.

The periodic rate applicable to your account as of February 28, 2017 is 0.0270491% (corresponding ANNUAL PERCENTAGE RATE 9.90%). 
The periodic rate that will be applied to the balances in your Account is a fixed rate and will not change without prior notice to you.

Your FINANCE CHARGE is based upon the average daily balance in your Account for the number of days in the billing cycle. The average daily 
balance in your Account is determined by taking the beginning balance in your Account each day, adding any new Purchases, Balance Transfers,  
and Cash Advances and subtract ing any payment or credits. This gives us the daily balance. Then we add up all the daily balances for the billing 
cycle and divide the total by the number of days in the billing cycle. This gives us the “average daily balance.” The FINANCE CHARGE is determined 
by multiplying the average daily balance by the daily periodic rate, and then by multiplying that product by the number of days in the billing cycle.

10. Other Charges. The following other charges will be added to your Account, as applicable: 1) If you are 10 days late in making a payment, 
you will be charged $15.00, 2) If the Credit Union does not honor a convenience check, you may be charged a non-sufficient funds fee in effect 
at the time the check is dishonored (up to $25.00 as of 02/28/2017).

11.  Annual Maintenance Charge. You agree to pay an Annual Maintenance Charge for your VISA Account as follows:

VISA Platinum  

$0.00

Except as otherwise provided by law, your Annual Maintenance Charge is not refundable and will be charged to your Account as a Purchase. 
An Annual Maintenance Charge will be imposed as long as your Account has an unpaid balance.

12.  Default. You will be in default if you fail to make any Minimum Payment or other required payment by the date that it is due. You will be in default 
if you break any promise you make under this Agreement. You will be in default if you die, file for bankruptcy or become insolvent, that is, unable 
to pay your obligations when they become due. You will be in default if you make any false or misleading statements in any credit application or 
credit update. You will also be in default if something happens which the Credit Union believes may substantially reduce your ability to repay what 
you owe. When you are in default, the Credit Union has the right to demand immediate payment of your full Account balance without notice. If 
immediate payment is demanded, you will continue to pay FINANCE CHARGE, at the periodic rate charged before default, until what you owe 
has been paid, and any shares that were given as security will be applied towards what you owe. To the extent permitted by law, you will also 
be required to pay the Credit Union’s collection expenses, including court costs and reasonable attorneys’ fees.

13.  Returns and Adjustments. Merchants and others who honor the Card may give credit for returns or adjustments, and they will do so by 
sending us a credit slip which we will post to your account. If your credits and payments exceed what you owe us, we will hold and apply this credit 
balance against future purchases, balance transfers, and Cash Advances, or, if it is $1.00 or more, refund it on your written request.

14.  Amendment to Agreement. We may amend this Agreement at any time upon such notice as is required by applicable law. Unless the 
law otherwise provides, notice of amendment shall be mailed or delivered to you at least 15 days prior to the effective date of a change. Any 
amendments (including amendment of interest rate, interest rate formula or fees) will apply not only to future transactions, but also to all Account 
balances outstanding on and after the effective date of the change.

15.  Foreign Transactions. To the extent that you have used your VISA card to purchase goods or services, or obtain cash in another country, 
your statement may reflect the conversion into U.S. dollars of transactions which occurred initially in a different currency.  Currently, VISA U.S.A. 
regulations provide that the exchange rate is either (1) a rate selected by VISA from the range of rates available in wholesale currency markets 
for the applicable central processing date, which may vary from the rate VISA itself receives, or (2) the government-mandated rate in effect for 
the applicable central processing date.  VISA U.S.A. charges an International Service Assessment (ISA) fee of 1% which will be applied to each 
international transaction when foreign currency is converted.  The ISA will appear as a separate transaction on your statement.

16.  Plan Merchant Disputes.  Except as provided by law, we are not responsible for the refusal of any plan merchant or financial institution 
to honor your Card. For a statement of your billing rights and our obligations with respect to disputes with plan merchants, see the statement: 
“YOUR BILLING RIGHTS,” which forms a part of this Agreement and disclosure.

17.  Security Interest. Unless you have specifically granted the Credit Union a security interest in your shares or deposits to secure payment 
of amounts due under this VISA Agreement, the Credit Union shall have no security interest in your shares or deposits to secure payment of 
amounts due on your VISA Account. [The Credit Union specifically disclaims any security interest in shares or deposits to secure payment of 
amounts due on your VISA Account which may have been given, or may be given, to the Credit Union in connection with one or more other 
transactions with the Credit Union.] In no event will the Credit Union assert a security interest in any share or deposit in an Individual Retirement 
Account or a Keogh Plan Account.

18. Agreement. This Agreement is the contract which applies to all transactions on your Account even though the Purchase slips, Cash Ad-
vance slips, balance transfer requests, credit or other slips you sign or receive may contain different terms. We may assign our rights under this 
Agreement. If we do, any amounts due on your Account shall belong to our assignee.

19.  No Waiver. The Credit Union can delay enforcing any of its rights any number of times without losing them.

20.  Statements and Notices. You will receive a statement each month showing transactions on your Account. Statements and notices will 
be mailed to you at the most recent address you have given the Credit Union. Notice sent to any one of you will be considered notice to all.

 
YOUR BILLING RIGHTS

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

KEEP THIS DOCUMENT  
FOR FUTURE USE

What To Do If You Find A Mistake On Your Statement
If you think there is an error on your statement, write to us at:

Truliant Federal Credit Union
Attn:  Billing Rights Department
P.O. Box 26000
Winston-Salem, NC  27114-6000

In your letter, give us the following information:
• Account information:  Your name and account number.
• Dollar amount:  The dollar amount of the suspected error.
• Description of problem:  If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.

You must contact us:
• Within 60 days after the error appeared on your statement.
• At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing.  You may call us, but if you do we are not required to investigate any potential errors and you may 
have to pay the amount in question.

What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:
1.  Within 30 days of receiving your letter, we must tell you that we received your letter.  We will also tell you if we have already corrected the error.
2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:
• We cannot try to collect the amount in question, or report you as delinquent on that amount.
• The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
• While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
• We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:
*  If we made a mistake:  You will not have to pay the amount in question or any interest or other fees related to that amount.
*  If we do not believe there was a mistake:  You will have to pay the amount in question, along with applicable interest and fees.  We will send you a 
statement of the amount you owe and the date payment is due.  We may then report you as delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay.  If you do so, we 
cannot report you as delinquent without also reporting that you are questioning your bill.  We must tell you the name of anyone to whom we reported you 
as delinquent, and we must let those organizations know when the matter has been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases
If you are dissatisfied with the goods or services that you have purchased with your credit card and you have tried in good faith to correct the problem 
with the merchant, you may have the right not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:
1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been 
more than $50.  (Note:  Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company 
that sold you the goods or services.)
2.  You must have used your credit card for the purchase.  Purchases made with cash advances from an ATM or with a check that accesses your credit 
card account do not qualify.
3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:

Truliant Federal Credit Union
Attn:  Visa Department
P.O. Box 26000
Winston-Salem, NC  27114-6000

While we investigate, the same rules apply to the disputed amount as discussed above.  After we finish our investigation, we will tell you our decision.  At 
that point, if we think you owe an amount and you do not pay, we may report you as delinquent.

 
 
 
 
 
 
 
 
PRICING INFORMATION 
TRULIANT FEDERAL CREDIT UNION 
VISA PLATINUM

Annual percentage rate for purchases, cash 
advances, and balance transfers

9.9% (corresponding daily periodic rate .027049%)

Paying Interest - Grace period for repayment of 
balances for purchases

25 days

Paying Interest - Grace period for repayment of 
cash advances and balance transfers

None

Method of computing the balance for purchases

Average daily balance (including new purchases). 
The average daily balance in your Account is 
determined by taking the beginning balance 
in your  Account each day, adding any new 
Purchases, Balance Transfers, and  Cash 
Advances and subtracting any payment or 
credits.  This gives us the daily balance.  Then we 
add up all the daily balances for the billing cycle 
and divide the total by the number of days in the 
billing cycle.  This gives us the “average daily 
balance.”  The Finance Charge is determined by 
multiplying the average daily balance by the daily 
periodic rate, and then by multiplying that product 
by the number of days in the billing cycle

Annual fee

Minimum finance charge

Transaction fee for purchases

Transaction fee for cash advances

Cash advance fee

Late payment fee

Over-the-limit fee

Balance transfer fee

None

None

None

None

None

$15.00

None

None

Returned payment fee

Up to $25.00