If you have authorized us to pay your credit card bill automatically from your sav-
ings or checking account, you can stop the payment on any amount you think is 
wrong.  To stop the payment your letter must reach us three business days before 
the automatic payment is scheduled to occur.

RELIANT COMMUNITY FEDERAL CREDIT UNION
VISA PLATINUM CREDIT CARD PLAN AGREEMENT
September 2020

REQUESTS FOR CREDIT

This Agreement also applies to any amount in excess of your credit limit.  If you re-
quest credit in any form which, if granted, would result in your total outstanding bal-
ance,  including  authorized  purchases  not  yet  posted  to  your  account,  being  more 
than your credit limit (whether or not the balance before the request was more than 
the credit limit), we may

1.  honor the request without permanently raising your credit limit;
2.  honor  the  request  and  treat  the  amount  which  is  more  than  your  credit   

YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE RECEIVE YOUR 
WRITTEN NOTICE

limit as  immediately due; or

3.  refuse  to  honor  the  request.    We  may  advise  the  person  who  made  the 

request that it has been refused.

We must acknowledge your letter within 30 days, unless we have corrected the 
error by then.  Within 2 complete billing cycles, but no longer than 90 days, we 
must either correct the error or explain why we believe the bill was correct.

If we refuse to honor a Check, we may do so by advising the person presenting the 
Check that credit has been refused, that there are insufficient funds to pay the Check, 
or in any other manner.

If we have previously honored requests for credit over your credit limit, it does not 
mean that we will honor further over-limit requests.

SETOFF RIGHTS

With respect to this account only, we will not assert any setoff rights we may have 
by  statutory  right  or  otherwise  if  you  are  in  default  to  prevent  withdrawal  of  your 
unpledged Credit Union shares.

EFFECT OF AGREEMENT

This Agreement is the contract which applies to all transactions on your account even 
though the sales, cash advance, credit, or other slips you sign or receive may contain 
different terms. If any part of this Agreement is found to be invalid, the rest remains 
effective.  Our failure to exercise any of our rights under this contract does not mean 
that we are unable to exercise those rights later.

GOVERNING LAW

This Agreement is governed by New York law except to the extent that Federal Laws 
and Regulations may apply.

CREDIT INFORMATION

From time to time, we may require you to provide us with updated credit information. 
We may obtain consumer credit reports and information about you for updates, re-
newals, extensions of credit, reviews of your Account, collection of your Account, and 
any other permissible purpose. We may report information relating to your account 
and the use of this Card to Credit Reporting Agencies.  The Card(s) is our property.  
You must return it to us on request.

VISA ACCOUNT UPDATER - OPT-OUT

You will be automatically enrolled in the Visa Account Updater service. This service 
will  update  your  credit    card  number  and/or  expiration  date  with  only  third  parties 
that you have elected to share this information and that participate in the program.  If 
you wish to opt-out of this service, contact us at 1-800-724-9282.

YOUR BILLING RIGHTS

KEEP THIS NOTICE FOR FUTURE USE

This notice contains important information about your rights and our responsibilities 
under the Fair Credit Billing Act.

NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL

If you think your bill is wrong, or if you need more information about a transaction on 
your bill, write us on a separate sheet at the following address:  Reliant Credit Union, 
10 Benton Place, PO Box 40, Sodus, NY 14551-0040 or email to reliant@reliantcu.com.  
Write to us as soon as possible.  We must receive your written notice at this address 
no later than 60 days after we sent or made available the ﬁrst statement on which the 
error or problem appeared.  You can telephone us, but doing so will not preserve your 
rights.  Please give the following information:

•  Your name and account number (do not include account number if sending 

notiﬁcation by email).

•  The dollar amount of the suspected error.
•  Describe the error and explain why it is wrong.  If you need more informa-

tion, describe the item you are not sure about.

After we receive your letter, we cannot try to collect any amount you question, or 
report you as delinquent.  We can continue to bill you for the amount you ques-
tion,  including  ﬁnance  charges,  and  we  can  apply  any  unpaid  amount  against 
your credit limit.  You do not have to pay any questioned amount while we are 
investigating, but you are still obligated to pay the parts of your bill that are not 
in question.
If we ﬁnd that we made a mistake on your bill, you will not have to pay any ﬁnance 
charges related to any questioned amount.  If we did not make a mistake, you may 
have to pay ﬁnance charges, and you will have to make up any missed payments 
on the questioned amount.  In either case, we will send you a statement of the 
amount you owe and the date that it is due.

If you fail to pay the amount that we think you owe, we may report you as delin-
quent.  However, if our explanation does not satisfy you and you write to us within 
ten days telling us that you still refuse to pay, we must tell anyone we report you 
to that you have a question about your bill.  And, we must tell you the name of 
anyone we reported you to.  We must tell anyone we report you to that the matter 
has been settled between us when it ﬁnally is.

If we do not follow these rules, we cannot collect the ﬁrst $50 of the questioned 
amount, even if your bill was correct.

SPECIAL RULE FOR CREDIT CARD PURCHASES

If you have a problem with the quality of property or services that you purchased 
with a credit card, and you have tried in good faith to correct the problem with 
the merchant, you may have the right not to pay the remaining amount due on 
the property or services.  There are two limitations on this right:

a.  You must have made the purchase in your home state or, if not within 
your home state, within 100 miles of your current mailing address; 

and

b.  The purchase price must have been more than $50.

Any other disputes you must resolve directly with the plan merchant. These limi-
tations do not apply if we own or operate the merchant, or if we mailed you the 
advertisement for the property or services.

EAC 9/2020

M-132069

In  this  Agreement,  the  words  "you"  and  "your"  refer  to  each  and  all  of  the 
persons who apply for a credit card issued by us.  The words "we," "us," "our," 
"Credit Union," "Reliant," and "Reliant Credit Union" mean Reliant Community 
Federal  Credit  Union.  "Card"  means  our  Visa  Platinum  Credit  Card  and  any 
duplicates  and  renewals  we  issue.    "Checks"  means  checks  or  other  with-
drawal mechanisms that may be used in connection with a Card account and 
which, upon use, create cash advances.

You  agree  to  the  terms  of  this  Agreement  when  you  accept  or  use  a  Card 
or Check.

NOTICE TO CARD USER (YOU)

1.  DO NOT USE THE CARD BEFORE YOU READ THIS AGREEMENT OR IF IT 

CONTAINS ANY BLANK SPACES.

2.  YOU MAY AT ANY TIME PAY YOUR TOTAL INDEBTEDNESS UNDER THIS 

CREDIT AGREEMENT.

HOW TO USE YOUR CARD

You may use your Card to purchase, rent, or lease goods or to purchase ser-
vices ("purchases") from persons who honor the Card. You may also obtain 
loans ("cash advances") from any bank, credit union, or other ﬁnancial institu-
tion that accepts the Card or by using Checks we may provide you for that 
purpose.    Checks  may  not  be  used  to  make  payment  on  any  Credit  Union 
credit accounts.  A Card or Check may not be used for an illegal transaction, 
such as unlawful gambling.

You can also use your Card to complete a transaction by using your Personal 
Identiﬁcation  Number  (PIN)  in  conjunction  with  the  Card  in  an  Automated 
Teller  Machine  (ATM)  or  other  type  of  electronic  terminal  that  provides  ac-
cess  to  the  VISA  PLUS  Network.  An  ATM  withdrawal  with  a  Card  is  a  cash 
advance.  Your monthly statement will identify the merchant, electronic ter-
minal, or ﬁnancial institution at which such transactions were made, but sales, 
cash advance, credit, or other slips cannot be returned with your statement.  
You will retain the copy of such slips furnished at the time of transaction in 
order to verify your monthly statement.  The Credit Union may charge you for 
photocopies of slips you request.

PAYMENT DUE DATE

Your payment due date will be on the same date each month. If the payment 
due date falls on a day when we do not receive or accept payments (including 
weekends  and  holidays),  payments  received  on  the  next  business  date  will 
not be considered late. 

CREDIT LIMIT

The total amount of credit outstanding at any time, together with all charges 
we make against your account as provided in this Agreement, must not be 
more than your credit limit. We will tell you your credit limit when we send 
your Card to you and on each monthly statement. However, if the outstanding 
balance temporarily exceeds the credit limit, you agree to repay the excess 
immediately,  even  if  we  have  not  yet  issued  a  bill.  Obtaining  excess  credit 
does  not  increase  the  credit  limit.    We  may  change  your  credit  limit  from 
time to time without advance notice to you, unless you are under the age of 
21. Credit limit increases for those under age 21 can only be considered if any 
cosigner approves of the increase in writing and assumes joint liability for the 
increase.  You  can  apply  for  an  increase  in  your  credit  limit  at  any  time  but 
credit limit increases must be approved by us in accordance with our lending 
policies  and  procedures.  We  may  also  revoke  your  Card  and  terminate  this 
Agreement.  We will notify you if we do so.

REPAYMENT

You  promise  to  pay  us  the  amounts  of  all  credit  you  obtain,  any  insurance 
payments  and  other  fees  we  charge  against  your  account,  and  FINANCE 
CHARGES as described in the FINANCE CHARGE paragraph.

You  may  pay  the  entire  amount  outstanding  at  any  time.    Each  month  you 
must pay at least the Minimum Payment on your monthly statement within 
25 days of your statement closing date.  The minimum payment each month 
will be the sum of:

• 
• 

 2.5% of the Total New Balance
("Total New Balance" is the previous balance minus payments and 
credits; plus purchases, cash advances, and any ﬁnance charges.)
the amount of any past due payment(s)

• 
•  any late fee amount(s)

 
                                  
 
The minimum payment will be rounded up to the next whole dollar.  Your mini-
mum payment will always be at least $15.00 or the Total New Balance, whichever 
is smaller.  No interest shall be earned or paid on amounts owed to you by the 
Credit  Union.  We  will  allocate  the  amount  of  your  payment  equal  to  the  Total 
Minimum Payment Due to the lowest APR balances ﬁrst.  Payments in excess of 
the  minimum  payment  will  be  applied  ﬁrst  to  the  balance  bearing  the  highest 
APR,  and  then  to  each  successive  balance  bearing  the  next  highest  APR  until 
the payment is exhausted. All payments will be credited to your account for the 
billing cycle in which payment is received.  You may not make a Minimum Pay-
ment prior to the commencement of the billing cycle for which the payment is 
intended.  You may pay more frequently, pay more than the Minimum Payment, 
or pay the Total New Balance(s) in full and you will reduce the FINANCE CHARGE 
by  doing  so.    We  can  accept  late  payments  or  partial  payments  or  checks  or 
money orders marked "payment in full" or with words having a similar meaning 
without losing any of our rights under this Agreement.  In addition, at any time 
your Total New Balance exceeds your Credit Limit you must immediately pay the 
excess upon demand.

Existing balances will be subject to an increase in an APR in the following cases:
A change in the variable rate due to a change in the Index; 
or
The expiration of a rate for a speciﬁed period of time (e.g. introductory or pro-
motional period) 
disclosed clearly before the start of the time period.

FOREIGN TRANSACTIONS 

Purchases made in foreign currencies will be charged to the Card account in U.S. 
dollars. The exchange rate for international transactions will be a rate selected by 
Visa from the range of rates available in wholesale currency markets, which may 
vary from the rate Visa itself receives, or the government-mandated rate in effect 
for the applicable central processing date, which may not be the same date as the 
transaction date or posting date.

PAYMENT HOLIDAYS

We may allow you, from time to time, to omit a monthly payment.  We will notify 
you as to any month in which the option is available.  If you omit a payment, FI-
NANCE CHARGES and insurance charges, if any, will continue to accrue on your 
balance.  A payment holiday does not extend the period within which you must 
pay the Total New Balance in order to completely avoid a FINANCE CHARGE on 
purchases.  A minimum payment will be due in the month following the month in 
which you skip your payment.

OTHER CHARGES  (See the Visa Disclosure for current fees.)

1.  Annual Fee: You will not be charged an annual fee.
2.  Late Fee: Each time you fail to make a required payment within 10 days 
after the Payment Due Date shown on the monthly statement to which 
the payment relates, you will be charged a late fee on statement closing 
date  thereafter  without  any  grace  period  until  the  required  payment 
is made.

3.  Returned Payment Fee: If your payment is returned for any reason, you 

will be charged a return payment fee.

4.  Insufficient Funds Fee: If you use a Check and there is not enough avail-
ability  under  the  credit  limit  to  cover  it  you  will  be  charged  an  insuf-
ﬁcient funds fee.

5.  Expedited Card Delivery Fee: If you request a rush on your replacement  

card, we may charge a rush fee.

FINANCE CHARGE

The FINANCE CHARGE (interest) is calculated at a monthly periodic rate deter-
mined by dividing the applicable ANNUAL PERCENTAGE RATE by twelve.  The 
ANNUAL PERCENTAGE RATE is subject to change quarterly. You have a 25 day 
grace period on your purchase balance and for new purchases if you pay the Total 
New Balance for purchases by the Payment Due Date on your last statement.  You 
also have a 25 day grace period for new purchases if you did not have a purchase 
balance on your last statement.  The grace period starts on the statement clos-
ing date.  If you do not pay the Total New Balance for purchases by the end of 
the grace period, A FINANCE CHARGE will be imposed on the unpaid purchase 
balance from the ﬁrst day of the next billing cycle  and  on new purchases from 
the date they are posted to your account.  A FINANCE CHARGE is imposed on 
cash  advances,  convenience  checks,  and  balance  transfers  from  the  date  they 
are posted to your account.  Separate average daily balances are calculated for 
purchases and cash advances.  The FINANCE CHARGE is calculated by multiply-
ing the average daily balances by the monthly periodic rate.  To get each average 
daily balance, the daily balances for purchases and cash advances for the billing 
cycle are added and the totals are divided by the number of days in the cycle.  

To get the daily balance for cash advances, new cash advances are added 
to the day's beginning balance and payments and credits are subtracted.  
To get the daily balance for purchases, new purchases are added to the 
day's beginning balance and payments and credits are subtracted; how-
ever, new purchases are not added if you paid the Total New Balance for 
purchases on your last statement by the Payment Due Date or if you did 
not  have  a  purchase  balance  on  your  last  statement.    Unpaid  fees  and 
ﬁnance charges from the prior month are included in the calculation of 
the average daily balance. A FINANCE CHARGE will continue to accrue 
on your account until what you owe under this Agreement is paid in full.

VARIABLE RATE, MARGIN, AND INDEX

The ANNUAL PERCENTAGE RATE is a variable rate.  The variable rate is 
determined  by  adding  a  speciﬁed  number  of  percentage  points,  called 
the “Margin”, to an “Index.”  The Margin is based on your credit history. 
Your Margin will be assigned on a date determined by us every six months 
based on a review of your credit history and will remain in effect until the 
new review of your credit history.  

Exception  for  New  Accounts:  The  assigned  Margin  that  will  be  in  place 
following the introductory rate period will not change during the initial 12 
months after the account is opened. 

The  “Index”  is  the  highest  Prime  Rate  published  in  The  Wall  Street 
Journal  on  the  last  business  day  of  the  month  preceding  the  current 
calendar  quarter.  This  means  that  the  Index  may  change  every  three 
months. Any change will occur on the ﬁrst day of the billing cycle during 
the  months  of  January,  April,  July,  and  October.  The  variable  rate  will 
never  be  greater  than  the  Ceiling  Rate  of  18.00%  APR.  Your  ANNUAL  
PERCENTAGE  RATE  will  increase  or  decrease  when  the  Prime  Rate 
changes.  Your  ANNUAL  PERCENTAGE  RATE  may  increase  or  decrease 
when your credit history is reviewed annually.  

An increase in the ANNUAL PERCENTAGE RATE may cause you to pay a 
larger Periodic FINANCE CHARGE and will usually result in an increase in 
your minimum monthly payment.  An increase in the APR due to a change 
in the Margin requires a 45-day written notiﬁcation prior to the effective 
date of the rate increase. 

INSURANCE

Group  credit  insurance  providing  coverage  to  pay  your  account  in  the 
event of loss of life or disability may be offered to you from time to time.  
PURCHASE OF THIS INSURANCE IS STRICTLY OPTIONAL.  If purchased, 
the insurance will protect us if an event occurs for which beneﬁts are pro-
vided.  Please contact us for additional "Description of Coverage" details.  
We  determine  the  cost  of  this  insurance  by  multiplying  the  insurance 
rate then in effect by your Total New Balance on each billing date.  Auto 
Rental  Collision  Damage  and  Travel  Accident  insurance  are  provided  at 
no cost to you. Other cardholder beneﬁts may also be available.

RESPONSIBILITY

If  we  issue  you  a  Card,  you  agree  to  repay  all  debts  and  the  FINANCE 
CHARGE arising from the use of the Card and the Card account. If this 
Agreement applies to a joint account, you are individually and together 
responsible for any balance outstanding.   You are responsible for charges 
made by anyone else to whom you give the Card, whether or not the per-
son stays within the limits of use set by you; this responsibility continues 
until the Card is recovered. 

You cannot disclaim responsibility by notifying us, but we will close the 
account for new transactions if you so request and you return all Cards.  
Your  obligation  to  pay  the  account  balance  continues  even  though  an 
agreement, divorce decree, or other court judgment to which we are not 
a party may direct one of you or another person to pay the account.

REASONS FOR REQUIRING BALANCE DUE

You will be in default and we can require immediate payment of all amounts you 
owe if:
             •  you fail to make any required payment by the due date;
             •  your total balance exceeds your credit limit; or 
             •  you fail to abide by any other term of this Agreement.

You  will  also  be  in  default  if  your  ability  to  repay  us  is  materially  reduced  by  a 
change in your employment, an increase in your obligations, bankruptcy or insol-
vency proceedings involving you, or your death.  We have the right to demand 
immediate  payment  of  your  full  account  balance  if  you  default,  subject  to  our 
giving you any notice required by law. Collateral securing other loans with us may 
also secure this loan.

Our failure to exercise any of our rights when you default does not mean that we 
are unable to use those rights upon later default. 

COLLECTION COSTS AND ATTORNEY FEES

Unless  prohibited  by  applicable  law,  if  you  default,  we  can  also  require  you  to 
pay collection and court costs we actually incur in a collection proceeding, and 
a reasonable attorney's fee if we refer your account for collection to an attorney.

RETURNS AND ADJUSTMENTS

Merchants and others who honor the Card may give credit for returns or adjust-
ments,  and  they  will  do  so  by  sending  us  a  credit  which  we  will  post  to  your 
account.  If your credits and payments exceed what you owe us, we will hold and 
apply this credit balance against future purchases and cash advances, or if it is $1 
or more, refund it on your written request. After 6 months, Reliant will refund the 
balance with no written request required.

REFUSAL TO HONOR

We are not liable for any refusal to honor your Card or Checks or for any reten-
tion of your Card by us, any other ﬁnancial institution, or any seller or lessor of 
goods or services.

TERMINATION

We may suspend or terminate your rights to obtain credit at any time for any rea-
son. Your obligations under this Agreement continue after the Agreement is ter-
minated.  We can terminate or suspend use of your Card or Checks without prior 
notice or reissue a different Card or Checks at any time.  If we ask, you will cut the 
Card or Checks in half and surrender them to us or our agent, or mail them to us.

AMENDMENTS (Changes)

We  may  amend  this  Agreement  by  notifying  you  of  the  Amendment(s),  here-
inafter  called  the  Change(s).  The  notice  will  tell  you  the  effective  date  of  the 
Change(s).  The notice will inform you if you have the right to reject a Change.  

We may at any time add new credit card services or replace your Card with an-
other Card.

UNAUTHORIZED USE OF YOUR CARD

Visa's  Zero  Liability  policy  provides  you  with  complete  protection  from  unau-
thorized use of your card or account information.  Your liability for unauthorized 
transactions is $0.   If you give your Card to someone, all of their use is considered 
authorized by you. You should report all unauthorized use of your credit card to 
Reliant Community Federal Credit Union, 10 Benton Place, PO Box 40, Sodus, NY 
14551 (Telephone 1-800-724-9282).

STATEMENTS

LOST CARD NOTIFICATION

As required by law, we will send you a monthly statement that will show 
all  balance  transfers,  cash  advances,  purchases,  FINANCE  CHARGES, 
other charges (except expedited card delivery fees which will be shown 
on your share account statement), payments, and credits posted to your 
Account during the billing cycle covered by the statement. The statement 
will  show  your  Previous  Balance,  your  Total  New  Balance,  and  the  Pay-
ment  Due  Date  by  which  we  must  receive  your  minimum  monthly  pay-
ment. Your statement will also include information on how long it will take 
you to pay off your balance if you only make the minimum payment each 
month and do not make any additional charges. If there is more than one 
of you, we will send the monthly statement only to the person named in 
our system as the primary account holder. 

If you believe your Card(s) has been lost or stolen, you will immediately telephone 
the  Credit  Union  at  1-800-724-9282.    After  Credit  Union  hours  call  1-800-654-
7728.

CANCELLATION

You  may  cancel  your  Card  account  at  any  time  by  notifying  us  in  writing  and 
returning the cut in half Card(s) and Checks issued to you in connection with this 
account.  However, you remain responsible to pay the amount you owe us accord-
ing to the terms of this Agreement.