D
L
O
F

D
L
O
F

D
L
O
F

D
L
O
F

limit your privileges to make purchases or obtain cash advances at any time, with or without cause, subject to 
applicable notice requirements.

exchange rate is the rate selected for the applicable currency on the day the transaction is processed, which 
may differ from that applicable to the date the transaction occurred or when it is posted to your Account.

2. Within 90 days, of receiving your letter, we must either correct the error or explain to you why we believe 
the Monthly Billing Statement is correct.

Delaware  Residents.  Service  charges  not  in  excess  of  those  permitted  by  law  will  be  charged  on  the 
outstanding Account balances from month to month.

While we investigate whether or not there has been an error:

Kentucky Residents. You may pay the unpaid balance of your Account in whole or in part at any time.

7.5”

You May Close Your Account. You may terminate your Account at any time by notifying us by telephone or in 
writing. Whether your Account was terminated by us or by you, you promise that any amounts that you owe us 
at the time of termination, plus any new purchases or cash advances, as well as any INTEREST CHARGES, Fees 
and Other Charges that will continue to be imposed at the rates specified in this Agreement, will be repaid 
according to this Agreement. You agree that you will not try to make any purchases or obtain cash advances 
after you have been notified that your privileges to use your Account have been canceled. You may terminate 
this Account at any time. In order to terminate your Account, you must either call us or give us written notice 
of your intent to terminate your Account at the address for “Send Correspondence To” shown on your Monthly 
Billing Statement, and pay your outstanding Account balance in full. Your notice of termination will become 
effective as soon as we can reasonably act on it. If you request that we terminate your Account, but do not 
pay your outstanding Account balance in full, your credit privileges will be terminated. You agree that if your 
Account is terminated by us or by you, we may apply any part or all of your security deposit, if applicable, to 
your outstanding balance pursuant to the terms of this Agreement.

Account Non-Use, Inactivity and/or Closure. In connection with the initial opening of your Account (but not in 
connection with renewing the Account or replacing Cards that have been used for transactions to the Account), 
if you have not made a payment, and either: (1) you do not activate your Card, or (2) you activate your Card but 
do not use your Account for a purchase or cash advance, we may unilaterally close your Account and terminate 
your right to use the Card or obtain credit, subject to any limitations under Applicable Law. If we close the 
Account in accordance with this paragraph, all Fees posted to your Account will be reversed.

Initial Fees Refund Disclosure. You may still reject this plan, provided that you have not yet used the Account 
or paid INTEREST CHARGES, Fees or Other Charges after receiving a Monthly Billing Statement. If you do reject 
the plan, you are not responsible for any INTEREST CHARGES, Fees or Other Charges.

OTHER TERMS AND CONDITIONS

Deposit. If your Account is required to be secured by a Deposit Account, your deposit will be maintained at a 
financial institution of our choice. Additional terms and conditions governing the Deposit Account are explained 
elsewhere in this Agreement. 

Binding Effect Upon Death or Incompetency. If we pay a merchant or financial institution for a purchase or 
post a cash advance to your Account before we receive actual written notice of your death or incompetence, or 
if we pay a merchant or financial institution for a purchase made by you or post a cash advance taken by you 
prior to your death or incompetence, that transaction will be a valid and binding Account obligation upon you, 
your estate and your personal representatives.

Our Liability To You. Neither The Bank of Missouri nor Continental Finance will have any liability to you other 
than as provided in the Agreement and these terms and conditions. Unless imposed by law, neither The  Bank 
of Missouri nor Continental Finance will be liable for any indirect, punitive, incidental, special or consequential 
loss or damages with respect to this Agreement.

Notices. We will send Monthly Billing Statements and any other notices to you at the address shown in our files. 
If you choose to receive Monthly Billing Statements electronically, we will send them and any other notices to 
you at the email address shown in our files. You promise to inform us promptly in writing of any change in your 
address or email address. Any written notice from you to us must be sent to us at Continental Finance, P.O. 
Box 3220, Buffalo, NY 14240-3220 or to such other address as we may give you, and shall be effective when 
received by us at such address. In determining your last known address, we can accept address corrections 
received from the U.S. Postal Service.

Credit Limit Increases. Your Credit Limit will be increased by $500 bringing your total Credit Limit to $1,000 
if you make at least your Minimum Monthly Payment by the Payment Due Date each month for the first 6 
monthly Billing cycles. Thereafter, your Account will be reviewed periodically for future Credit Limit Increases 
in accordance with Applicable Law. In order to receive a Credit Limit Increase, you must qualify for and elect to 
receive such increase. Each Credit Limit Increase may vary in size but will be subject to a maximum Credit Limit 
of $3,000.00. Each Credit Limit Increase will appear on your Account no later than one (1) month after you have 
qualified for such increase. We may change the criteria applied to determine your eligibility for a Credit Limit 
Increase at any time in our sole discretion in accordance with Applicable Law. In addition, we may elect, in our 
sole discretion, to modify or discontinue the practice of granting Credit Limit Increases.

Foreign Currency Conversion Rate. If you effect a transaction at a merchant that settles in a currency other 
than  U.S.  dollars,  the  transaction  amount  will  be  converted  into  U.S.  dollars  at  a  government-mandated 
exchange  rate,  or  a  wholesale  exchange  rate.  The  government-mandated  exchange  rate  or  wholesale 
8

Call Monitoring/Recording. You authorize us and any third party servicing your Account to listen to and 
record  telephone  calls  with  you  to  evaluate  the  quality  of  service  or  for  any  other  lawful  purpose,  if 
permitted under Applicable Law.

Sale/Assignment/Transfer. We may sell, assign, or transfer all or any portion of your Account or any Account 
balances due under your Account without prior notice to you. You may not sell, assign, or transfer your Card or 
your Account or any of your obligations under this Agreement.

Use of Information about You and Your Account. Because you applied for a Card, we are entitled under 
Applicable Law, including the Fair Credit Reporting Act, to obtain information about you from a credit reporting 
agency. We may also verify your credit references and other information that you provide to us. We may obtain 
updated or additional information about you, including consumer reports, from time to time for any legitimate 
purpose including, but not limited to, the extension of credit to you or the review or collection of your Account. 
We will report late payments, missed payments, or other defaults on your Account to credit bureaus.

You understand to prevent the funding of terrorism and money laundering, the United States Government 
requires financial institutions obtain, verify and retain certain cardholder information, such as your name, 
address, date of birth and other identifying information including your driver’s license or other government-
issued ID, to allow us to confirm your identity. We will retain this information. With respect to information about 
you and your Account that is covered by our privacy policy, we will use such information in accordance with the 
terms of the Privacy Policy.

How to Contact Us. For general inquiries and correspondence we can be reached in writing at: Continental 
Finance,  P.O.  Box  3220,  Buffalo,  NY  14240-3220.  Or,  you  can  call  our  Customer  Service  Department 
at  1-866-449-4514.  Automated  Account  information  is  available  24  hours  a  day,  7  days  a  week  with 
representatives  available  Monday  —  Friday  between  the  hours  of  7:00  a.m.  to  10:00  p.m.  and  Saturday 
between the hours of 9:00 a.m. to 4:00 p.m., Eastern Time. Payments should be mailed to the address listed 
on your Monthly Billing Statement.

YOUR BILLING RIGHTS

KEEP THIS NOTICE FOR FUTURE USE

•  We cannot try to collect the amount in question, or report you as delinquent on that amount.
•  The charge in question may remain on your Monthly Billing Statement, and we may continue to charge you 

INTEREST CHARGES on that amount.

•  While  you  do  not  have  to  pay  the  amount  in  question,  you  are  responsible  for  the  remainder  of  your 

Account balance.

•  We can apply any unpaid amount against your Credit Limit.

After we finish our investigation, one of two things will happen:

•  If we made a mistake: You will not have to pay the amount in question or any INTEREST CHARGES, Fees or 

Other Charges related to that amount.

•  If  we  do  not  believe  there  was  a  mistake:  You  will  have  to  pay  the  amount  in  question,  along  with 
applicable INTEREST CHARGES, Fees and Other Charges. We will send you a Monthly Billing Statement of the 
amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the 
amount we think you owe.

If you receive our explanation but still believe your Monthly Billing Statement is wrong, you must write to us 
within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without 
also reporting that you are questioning your Monthly Billing Statement. We must tell you the name of anyone 
to whom we reported you as delinquent, and we must let those organizations know when the matter has been 
settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even 
if your Monthly Billing Statement is correct.

Your Rights if You Are Dissatisfied With Your Credit Card Purchases.
If you are dissatisfied with the goods or services that you have purchased with your Card and you have tried in 
good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount 
due on the purchase.

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

To use this right, all of the following must be true:

What To Do If You Find A Mistake On Your Monthly Billing Statement.

If you think there is an error on your Monthly Billing Statement, write to us at: 

Continental Finance
P.O. Box 3220
Buffalo, NY 14240-3220

In your letter, give us the following information:

•  Account information: Your name and Account number.
•  Dollar amount: The dollar amount of the suspected error.
•  Description of problem: If you think there is an error on your Monthly Billing Statement, describe what you 

believe is wrong and why you believe it is a mistake.

You must contact us:

1.  The  purchase  must  have  been  made  in  your  home  state  or  within  100  miles  of  your  current  mailing 
address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if 
your purchase was based on an advertisement we mailed to you, or if we own the company that sold you 
the goods or services.)

2. You must have used your Card for the purchase. Purchases made with cash advances from an ATM or with a 
check that accesses your Account do not qualify.

3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:

Continental Finance
P.O. Box 3220
Buffalo, NY 14240-3220

•  Within 60 days after the error appeared on your Monthly Billing Statement.
•  At least 3 business days before an automated payment is scheduled, if you want to stop payment on the 

amount you think is wrong.

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our 
investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, 
we may report you as delinquent.

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to 
investigate any potential errors and you may have to pay the amount in question.

What Will Happen After We Receive Your Letter When we receive your letter, we must do two things:

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if 
we have already corrected the error.

9

STATE DISCLOSURES

California  Residents.  A  married  applicant  may  apply  for  a  separate  Account.  As  required  by  law,  you 
are hereby notified that a negative credit reporting reflecting on your credit record may be submitted to a 
Consumer Reporting Agency if you fail to fulfill the terms of your credit obligations. After credit approval, each 
applicant shall have the right to use the Account up to the limit of the Account. Each applicant may be liable for 
amounts extended under the plan to any joint applicant.
10

New York and Vermont Residents. We may obtain a consumer report for any legitimate purpose in connection 
with  your  Account  or  your  application,  including  but  not  limited  to  reviewing,  modifying,  renewing  and 
collecting on your Account. Upon your request, we will inform you of the names and addresses of any Consumer 
Reporting  Agencies  that  have  furnished  the  reports.  New  York  residents  may  contact  the  New  York  State 
Banking Department (1-800-342-3736) to obtain a comparative list of credit card rates, fees and grace periods.

Ohio Residents. The Ohio laws against discrimination require that all creditors make credit equally available to 
all credit worthy customers, and that Consumer Reporting Agencies maintain separate credit histories on each 
individual upon request. The Ohio Civil Rights Commission administers compliance with this law.

Married Wisconsin Residents. No provision of any marital property agreement, unilateral statement, or court 
order applying to marital property will adversely affect a creditor’s interests unless prior to the time credit 
is granted, the creditor is furnished with a copy of the agreement, statement, or court order, or has actual 
knowledge of that provision. Married Wisconsin residents are required to contact us at P.O. Box 3220, Buffalo, 
NY 14240-3220 to provide the name and address of your spouse. 

ARBITRATION PROVISION

PLEASE READ CAREFULLY: This Arbitration Provision (the “Provision”) waives any right to file claims 
in  court,  other  than  a  small  claims  court,  or  to  participate  in  a  class  action  or  other  consolidated 
proceeding.

CARDHOLDERS COVERED BY THE MILITARY LENDING ACT. Notwithstanding any other provision of this 
Agreement, if you are a “covered borrower” under the Military Lending Act, as defined in at 32 CFR § 
232.3(g), the Arbitration Provision does not apply to you.

Unless you opt out of this Provision in the manner set forth below in subpart (p), any claim that arises out of or in 
any way relates to the Agreement, your Account, or this Provision (the “Claim(s)”) shall be resolved exclusively 
by binding bilateral arbitration in accord with the following:

a) This Provision is contained in a contract evidencing interstate commerce and is governed by the Federal 
Arbitration Act, 9 U.S.C. Sections 1-16.

b) Arbitration in accordance with this Provision shall be conducted by the American Arbitration Association 
(“AAA”) by a single arbitrator (the “Arbitrator”) using the applicable rules and procedures established by the 
AAA for expedited consumer arbitration. To the extent any of the AAA’s rules and procedures contradict the 
express terms of the Provision, the Provision shall control and the contradictory portions of the AAA’s rules 
and procedures shall not apply.

c) The Arbitrator shall enforce the Applicable Law in the Agreement and shall honor applicable statutes of 
limitations  and  claims  of  privilege.  The  Arbitrator  may  award  any  relief  available  under  Applicable  Law, 
provided  that  the  Arbitrator  is  not  authorized  to  award  punitive  or  other  damages  not  measured  by  the 
prevailing party’s actual damages.

d) You or we may choose to have a hearing, appear at any hearing by phone or other electronic means, and/or 
be represented by counsel. Any in-person arbitration hearing or proceeding shall be held in the same city as the 
U.S. District Court closest to your billing address unless you and we agree otherwise.

e) The Arbitrator has no authority to conduct class, joint, private attorney general or consolidated arbitration 
proceedings on any Claim, and may award relief only on an individual basis. If you assert a Claim against us, 
we can choose to arbitrate. Claims brought as part of a class action, or any other representative action can be 
arbitrated only on an individual basis. If arbitration is chosen by any party, neither you nor we may pursue a 
Claim as part of a class action or other representative action. Claims of two (2) or more persons may not be 
combined in the same arbitration.

f) Except as may be required by law, neither a party nor its representatives may disclose the existence, content, 
or results of any arbitration hereunder without the prior written consent of all parties. No arbitration award 
involving the parties will have any preclusive effect as to issues or claims in any dispute involving anyone who 
is not a party to the arbitration, nor will an arbitration award in prior disputes involving other parties have 
preclusive effect in an arbitration between the parties to this Provision.

g) AAA rules and procedures applicable to fees shall determine the allocation of the initial filing fees for the 
arbitration. This subpart (g) shall not affect attorney’s fees or costs, including witness or expert witness’ fees 
or costs. You shall be responsible for your own attorney’s fees and costs.

h) If permitted by Applicable Law, the Arbitrator may award reasonable attorney’s fees and costs as well 
as reimbursement of other expenses to the party who substantially prevails in arbitration, and/or to the 
extent that the Arbritrator determines a party’s claim or counterclaim was filed for purposes of harassment 
or is frivolous.

i) In the event the AAA or its rules and procedures are unavailable for any reason, you or we may ask a court to 
appoint a substitute Arbitrator to arbitrate under comparable rules and procedures. The unavailability of the 
AAA or its rules and procedures shall not render the Provision unenforceable.

k) The Provision remains in full force and effect unless you opt out of the Provision in accordance with subpart 
(p) or you and we otherwise agree in writing to set the Provision aside. The Provision survives, for example but 
without limitation, the cancellation or termination of the Agreement or your Account, the satisfaction of any 
obligations under the Agreement or your Account, the transfer, sale, or assignment of the Agreement or your 
Account or any rights under either, and the bankruptcy of any party.

l) Each of the following persons or entities is an intended beneficiary of the Provision and may enforce the 
Provision in full with respect to any claims between such persons or entities on the one hand and you on the 
other hand that arise out of or in any way relate to the Agreement or the Provision: Continental Finance and 
any of its or our past, present, and future employees, agents, principals, representatives, directors, officers, 
shareholders, governors, managers, members, parent companies, subsidiaries, affiliated entities, partners, 
licensees, attorneys, predecessors, successors, joint venturers, contractors, assigns, designees, servicers, 
and “service providers” (defined as any third party providing us or any of the foregoing entities or persons any 
goods or services that arise out of or in any way relate to the Agreement or the Provision).

m) The Provision may be enforced by or against any person or entity purporting to bring Claims on behalf, 
including but not limited to any agent, representative, guardian, or trustee. The Provision may also be enforced 
by or against any person or entity who acquires any right or interest that, but for the transfer of the right or 
interest, would have belonged to us or an intended beneficiary of the Provision.

n) You and we shall retain the right to bring in the small claims court for the county of your residence any 
claims that are within the small claims court’s jurisdiction. In the event of the foregoing, and pursuant to the 
applicable AAA Rules, you or we may instruct the Arbitrator to close the arbitration proceedings for the Claim 
to proceed in the small claims court for the county of your residence. Any appeal or other review of a small 
claims court judgment or order shall be undertaken exclusively by arbitration in accordance with the Provision.

o)  If  any  part  of  the  Provision  is  found  unenforceable,  subject  to  any  rights  to  judicial  and/or  appellate 
review the offending part shall be severed and the balance of the Provision shall remain in effect and shall 
be construed in light of the express intent of you and us to resolve all claims on a bilateral basis in binding 
arbitration, except that: (1) if all or any portion of subpart (e) is declared invalid in a proceeding between 
you and us, without in any way impairing the right to appeal such decision, this entire Provision (other than 
this sentence) shall be null and void in such proceeding; and (2) if a Claim is brought seeking public injunctive 
relief and a court determines that the restrictions in subpart (e) or elsewhere in this Provision prohibiting the 
arbitrator from awarding relief on behalf of third parties are unenforceable with respect to such Claim (and 
that determination becomes final after all appeals have been exhausted), the Claim for public injunctive relief 
will be determined in court and any individual Claims seeking monetary relief will be arbitrated. In such a case 
the parties will request that the court stay the Claim for public injunctive relief until the arbitration award 
pertaining to individual relief has been entered in court.

p) You may opt out of this Provision by sending written notice to us of your decision to opt out. Notice must 
be sent by United States Postal Certified Mail, Return Receipt Requested, to the following address: The Bank 
of Missouri, c/o Continental Finance Company, P.O. Box 3220, Buffalo, NY 14240-3220. The notice must be 
postmarked no later than 30 days after the date of your Agreement. You must retain proof of receipt. Your 
opt out notice must state that you reject the arbitration Provision and include your name, address, Account 
number and personal signature. No one else may sign the opt out notice. Your opt out notice will not apply to 
the arbitration provision(s) governing any other account(s) that you have or had with us. Your decision to opt out 
will not affect our decision to continue to extend credit to you under the Agreement.

Mastercard® and the Mastercard acceptance mark and service marks used by The Bank Of Missouri under 
license from Mastercard International.

D
L
O
F

D
L
O
F

D
L
O
F

D
L
O
F

11

12

D
L
O
F

21 3/4”

ACCOUNT OPENING DISCLOSURES
ACCOUNT OPENING DISCLOSURES

Interest Rates and Interest Charges

Annual Percentage Rate (APR)
for Purchases

29.90%
This APR will vary with the market based on the Prime Rate.

APR for Cash Advances

29.90%

This APR will vary with the market based on the Prime Rate.

Your Payment Due Date is at least 25 days after the close of each
Billing Cycle. We will not charge you any interest on purchases if you
pay your entire Account balance by the Payment Due Date each
month. We will begin charging interest on cash advances on the
transaction date.

T
H
I
S
P
A
N
E
L
F
O
L
D
S
O
U
T

Minimum Interest Charge

None

For Credit Card Tips from the
Consumer Financial Protection
Bureau

To learn more about factors to consider when applying for or using a
credit card, visit the website of the Consumer Financial Protection
Bureau at http://www.consumerfinance.gov/learnmore.

Fees

Set up and Maintenance Fees

NOTICE: Some of these set-up and maintenance fees will be assessed
before you begin using your Card and will reduce the amount of credit
you initially have available. Based on your Credit Limit of $500, your
initial available credit will be $401 (or $371 if you choose to have an
additional Card).

You may still reject this plan, provided that you have not yet used the
Card or paid a fee after receiving a Monthly Billing Statement. If you do
reject the plan, you are not responsible for any Fees or Other Charges.

● Annual Fee

$99

● Monthly Maintenance Fee

$120.00 annually (billed at $10.00 per month). Monthly Maintenance Fee
not billed for the first 12 months your account is opened.

● Additional Card Fee

$30.00 (one time, if applicable)

Transaction Fees

● Cash Advance

Either $5.00 or 5% of the amount of each cash advance, whichever is
greater.

● Foreign Transaction

3% of each transaction in U.S. dollars.

Penalty Fees

● Late Payment

Up to $40.00

● Returned Payment

Up to $40.00

How We Will Calculate Your Balance: We use a method called “average daily balance (including new purchases).” See
How We Will Calculate Your Balance: We use a method called "average daily balance (including new purchases)." See
INTEREST CHARGES below for more details.
INTEREST CHARGES below for more details.
Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is provided in your
Billing  Rights:  Information  on  your  rights  to  dispute  transactions  and  how  to  exercise  those  rights  is  provided  in  your  
Cardholder Agreement.
Cardholder Agreement.

9/10/2021

D
L
O
F

1

M-131363

FOLD TO 3 5/8”

j) The Provision covers any Claim arising out of or in any way relating to the Provision itself. All issues of 
arbitrability must be arbitrated, including but not limited to whether the Provision is enforceable or applicable.

Paying Interest

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CHARGES AND FEES

INTEREST CHARGES:

Periodic Rates.

INTEREST CHARGES for purchases and cash advances are calculated at a monthly periodic rate of 2.4917%, 
which is equivalent to an ANNUAL PERCENTAGE RATE (“APR”) of 29.90%.

Variable Rate.

The APR may increase or decrease on the first day of the subsequent monthly Billing Cycle based on changes in 
the prime rate (“Index”). The APR is calculated by adding the amount of margin stated below to the Index. The 
Index is the prime rate published in the Money Rates section of The Wall Street Journal on the 25th day of each 
month. If the Index is not published on that day, the Index on the next business day will be used. Any increase 
in the APR may increase the amount of interest charged to your Account and the total amount you must pay, and 
may take the form of an increase in the monthly Minimum Payment. If the Index is no longer available, we will 
choose a new index that is based upon comparable information. The APR for purchases and cash advances will 
be determined by adding a margin of 26.65% to the Index.

INTEREST CHARGES are imposed on purchases beginning on the date a purchase is posted to your Account. 
However, INTEREST CHARGES will not be imposed on purchases made in any Billing Cycle in which the 
previous balance shown on your Monthly Billing Statement is zero and you pay your new balance in full by 
the Payment Due Date shown on your Monthly Billing Statement. INTEREST CHARGES are imposed on cash 
advances beginning on the date a cash advance is obtained and continuing until the balance of your Account 
is paid in full. There is no time in which you can pay the balance of cash advances in order to completely 
avoid INTEREST CHARGES.

INTEREST CHARGES for a Billing Cycle are calculated separately for purchases and cash advances. There is no 
minimum INTEREST CHARGE. The INTEREST CHARGE calculation begins on the date the transaction is posted 
to your Account.

For purchases, the INTEREST CHARGE is computed by multiplying the monthly periodic rate by the average daily 
balance of purchases. To determine the average daily balance of purchases, we take the beginning outstanding 
balance of purchases each day, add any new purchases, and subtract any payments and/or credits. This gives 
us the daily balance of purchases. (Any daily balance that is a credit balance is treated as zero ($0.00) balance.) 
Then, we add all the daily balances of purchases for the Billing Cycle together and divide the total by the number 
of days in the Billing Cycle. This gives us the average daily balance of purchases.

For cash advances, the INTEREST CHARGE is computed by multiplying the monthly periodic rate by the average 
daily balance of cash advances. To get the average daily balance of cash advances, we take the beginning 
outstanding balance of cash advances each day, add in any new cash advances, and subtract any payments 
and/or credits that we apply to the cash advance balance. This gives us the daily balance of cash advances. (Any 
daily balance that is a credit balance is treated as zero ($0.00) balance.) Then, we add all the daily balances of 
cash advances for the Billing Cycle together and divide the total by the number of days in the Billing Cycle. This 
gives us the average daily balance of cash advances.

FEES AND OTHER CHARGES:

Your Account is subject to the following Fees and Other Charges, each of which may be charged to your Account:

Cash Advance Fee. In addition to the INTEREST CHARGE on cash advances, there is a fee of 5% or $5.00, 
whichever is greater, for each cash advance posted to your Account that month (“Cash Advance Fee”). NO CASH 
ADVANCES ARE PERMITTED DURING THE FIRST 95 DAYS AN ACCOUNT IS OPEN. 

Additional  Card  Fee.  Your  Account  will  be  assessed  a  one-time  additional  card  fee  of  $30.00  for  each 
authorized user you add to your Account.

Foreign Currency Transaction Fee. Your Account will be assessed a foreign currency transaction fee equal to 
3% of any transaction made in a foreign currency that is converted to U.S. Dollars. 

Annual Fee. Your Account will be assessed an Annual Fee of $99.00 (“Annual Fee”). The Annual Fee will be 
billed to your Account once the account is opened, and on or about your anniversary date each year. Your 
payment of the Annual Fee does not affect our right to close your Account or our ability to limit transactions 
on your Account.

Annual Fee Renewal Refund Disclosure. We will refund the Annual Fee charged to your Account if you notify 
us, within 30 days from the date of the Monthly Billing Statement on which it appears, that you wish to close 
your Account.

Monthly Maintenance Fee. Your Account will be assessed a monthly maintenance fee, which will be billed at 
$10.00 per month to your Account (“Monthly Maintenance Fee”) at the end of each Billing Cycle. The Monthly 
Maintenance Fee will not be billed in the first 12 months your account is open. Your payment of the Monthly 
Maintenance Fee does not affect our right to close your Account or our ability to limit transactions on your Account. 

Late Payment Fee. If we do not receive a payment from you in at least the amount of the minimum payment 
due (“Minimum Payment”) by the Payment Due Date shown on your Monthly Billing Statement, you will be 
charged a Late Payment Fee equal to the lesser of $29.00 or your Minimum Payment (“Late Payment Fee”) in 
accordance with law. If you fail to make a timely payment in any of the six (6) Billing Cycles after the initial late 
payment, you will be charged $40.00 or the amount of the required Minimum Payment, whichever is less. We 
may refer to this fee as the “Late Fee” or “Late Charge”.

Returned Payment Fee. If you make a payment on your Account and your check or other payment instrument 
(including an electronic funds transfer or a telephone authorized draft) is not honored for any reason or cannot 
be processed, we will charge a Returned Payment Fee equal to the lesser of $29.00 or your Minimum Payment 
(“Returned Payment Fee”). In the event a payment is returned in any of the six (6) Billing Cycles after the initial 
returned payment, you will be charged $40.00 or the amount of the required Minimum Payment, whichever is 
less. The charge may be imposed even if we elect to re-present the item and it is paid upon our re- presentment. 
We will not charge both a Late Payment Fee and a Returned Payment Fee based upon a single payment.

OTHER IMPORTANT DISCLOSURES:

Authorization.  You  certify  that  all  the  information  given  in  your  application  is  true  and  correct  and  you 
are giving this information in order to obtain credit and authorize us to obtain information concerning any 
statements herein. You agree to furnish us with all requested information. You authorize us to charge the 
Annual Fee, Monthly Maintenance Fee and Additional Card Fee (if applicable) to your Account.

THE BANK OF MISSOURI CARDHOLDER AGREEMENT

YOUR AGREEMENT WITH US

General Terms. This Agreement covers the terms and conditions of the Card Account (“Account”). The Bank of 
Missouri is the Card issuer and assigns its rights for servicing and other rights to Continental Finance Company 
(“Continental Finance”) after Card issuance.

You agree to be bound by the following terms and conditions, which shall constitute an agreement between 
you and us. Furthermore, by accepting and using the Card, or paying any INTEREST CHARGES, Fees, or Other 
Charges, whichever comes first, you expressly agree to be bound by the provisions of this Agreement and the 
rates and charges for use of the Card, including as set forth under the “Charges and Fees” provisions, which 
are hereby expressly incorporated by reference into this Agreement. In this Agreement, “we”, “us”, and “our” 
refer to The Bank of Missouri as the issuer of the Card and Continental Finance as servicer, and each of their 
respective agents, authorized representatives, successors and assignees “Agreement” means this Cardholder 
Agreement. The words “you” and “your” mean the person who applied for the Account and each person to 
whom we issue a Card at the applicant’s request or who uses a Card with the applicant’s consent (“Additional 
Card or Authorized User”). The word “Card” means your credit card.

Please read this Agreement carefully and save it for future reference. It contains important state and federal 
disclosures,  including  Regulation  Z  disclosures  and  disclosures  regarding  your  rights  in  case  of  errors  or 
inquiries about your bill and important provisions relating to arbitration and litigation.

Applicable Law.

This  Agreement  and  your  Account,  and  any  claim,  dispute  or  controversy  (whether  in  contract,  tort,  or 
otherwise) at any time arising from or related to your Account, this Agreement or any transferred balances, 
are governed by and construed in accordance with applicable federal law and, to the extent not preempted 
by federal law, by the laws of Missouri (without applying its choice-of-law rules), including Mo. Rev. Stat. § 
408.145 (“Applicable Law”). For Maryland cardholders, in the event Missouri law does not apply, we elect 
Sections 12-103(a)(1) and 12-501 et seq. of the Commercial Law. The formation, legality, enforceability, and 
interpretation of this Agreement, and any amounts contracted for, charged and received under this Agreement, 
will be governed by such laws. This Agreement is entered into between you and us in Missouri, regardless of 
the state of your residence or whether or not your Account or Card is used in Missouri. Our decisions regarding 
the extension of credit to you are made in the State of Missouri. Federal and Missouri law will also apply to any 
controversy, claim, or dispute arising from or relating in any way to the subject matter of this Agreement and 
your Account, including, without limitation, statutory, equitable, and tort claims.

2

3

Federal law provides important protections to members of the Armed Forces and their dependents relating to 
extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his 
or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable 
to the credit transaction or account: The costs associated with credit insurance premiums; fees for ancillary 
products  sold  in  connection  with  the  credit  transaction;  any  application  fee  charged  (other  than  certain 
application fees for specified credit transactions or accounts); and any participation fee charged (other than 
certain participation fees for a credit card account). To be provided with an oral disclosure of this information, 
please call toll-free 1-800-935-3808.

Effective Date: This Agreement is effective upon the earlier of your acceptance and use of the Card to make 
a purchase or to receive a cash advance, or your payment of INTEREST CHARGES, Fees or Other Charges. You 
may reject this Card, provided that you have not yet used the Card or paid INTEREST CHARGES, Fees, or Other 
Charges after receiving a Monthly Billing Statement. If you reject the Card, you are not responsible for any 
INTEREST CHARGES, Fees or Other Charges. Notwithstanding anything to the contrary in this Agreement, if you 
are a resident of the State of New York, this Agreement is effective upon your acceptance and use of the Card.

Changes in Agreement Terms. We can change any term of this Agreement, including the rate at which or 
manner in which INTEREST CHARGES, Fees, and Other Charges are calculated, in our sole discretion, upon such 
notice to you as is required by law. At our option, any change will apply both to your new activity and to your 
outstanding balance when the change is effective as permitted by law.

Binding Effect. This Agreement is binding upon and enforceable against your heirs, legal representatives, 
and successors.

Severability.  If  any  provision  of  this  Agreement,  including  any  portion  of  the  Arbitration  Provisions  set 
forth below, is determined to be invalid or unenforceable under any rule, law, or regulation, the validity or 
enforceability of any other provision of this Agreement shall not be affected, and in lieu of such invalid or 
unenforceable provision there shall be added automatically, as part of this Agreement, a provision as similar in 
terms as may be valid and enforceable, if possible. Notwithstanding the foregoing, if a class action litigation 
or a class-wide arbitration is permitted for any reason, either party may require that the entire Dispute, as 
defined in the Arbitration Provision below, be heard by a judge, sitting without a jury, under applicable court 
rules and procedures.

Entire Agreement. This Agreement, together with your Application, and if applicable, the Continental Credit 
Protection Addendum, constitutes the final and complete credit agreement between you and us relating to 
your Account and supersedes and may not be contradicted by evidence of any prior, contemporaneous, or 
subsequent oral credit agreement between you and us relating to your Account.

USING YOUR CARD

Sign Your Card. To avoid unauthorized use of your Card, please sign the back of your Card immediately.

General Use. You may use your Card and your Account to make purchases if your Account is in good standing 
and you have available credit. Your Card and Account may be used only for valid and lawful purposes. If you or 
an Authorized User uses your Card and Account for any other purpose, you will be responsible for the use and 
may be required to reimburse us for all amounts or expenses we pay as a result of the use. No cash advances 
are permitted within the first ninety five (95) days after an Account is open. After ninety five (95) days have 
elapsed from Account opening, you may obtain cash advances (See Cash Advance Fee section). You may not use 
the Card or your Account for any illegal transaction or any gambling transaction. We will decline identifiable 
gambling transactions. We may impose restrictions on your Account at any time as determined to be necessary 
by us in connection with our efforts to detect fraud or unauthorized use, including restrictions on (a) the number 
of transactions allowed per day; (b) the dollar amount of transactions approved; (c) your ability to obtain cash 
advances; and (d) your ability to use your Card at an automated teller machine (“ATM”).

If you give your Account number to make a purchase or obtain a cash advance without presenting your Card 
(such as for a mail order, telephone, or Internet purchase), the legal effect will be the same as if the Card 
was present.

You may also use your Card and a personal identification number (“PIN”) to obtain cash advances at an ATM, 
if we, at our option, issue you a PIN. ATM transactions are treated the same as cash advances. We may restrict 
your access to any ATM at any time. You should not keep your PIN with your Card. If you believe that anyone has 
gained unauthorized access to your PIN, you should advise us immediately by following the procedures under 
the heading “Lost or Stolen Card.”

Your Responsibility for Authorized Users. If another person is given access to your Account and/or Card 
with your express or implied permission, notwithstanding the provision above, that person is an Authorized 
User, even if we did not issue an additional Card in the Authorized User’s name. At your request, and if we 
4

agree, we may issue an additional Card in the name of an Authorized User with your Account number. You 
will be responsible for all charges, cash advances, INTEREST CHARGES, purchases and Fees incurred by any 
Authorized  User.  We  are  not  required  to  try  to  obtain  payment  from  any  Authorized  User  before  requiring 
payment from you.

If you wish to remove an Authorized User from your Account you must contact us either by telephone or in 
writing. You will still be responsible for payment of all purchases, cash advances, INTEREST CHARGES and 
Fees incurred or obtained by the Authorized User. We may close your existing Account and issue you a new 
Card and Account number.

Lost or Stolen Card. If you notice the loss or theft of your Card or a possible unauthorized use of your Card, you 
should write to us immediately at: Continental Finance, P.O. Box 3220, Buffalo, NY 14240-3220, or call us at 
1-800-556-5678. You will not be liable for any unauthorized use. 

Refusals  to  Honor  Card/Rejection  of  Transactions.  We  are  not  responsible  if  any  financial  institution, 
merchant, or other person refuses to honor your Card. Except as otherwise required by law or regulations, 
we will not be responsible for merchandise or services purchased through your Card. Also, we may reject any 
transaction for any reason.

USING YOUR ACCOUNT

Accessing  Your  Credit  Line.  You  can  use  the  Card  and  your  Account  to  make  purchases  and  obtain  cash 
advances. Upon your request, you may be assigned a PIN. If a PIN is assigned to you, you may obtain a cash 
advance, any time after ninety five (95) days after Account opening, at any authorized ATM that bears the 
Mastercard® acceptance mark by using the Card and PIN. You should keep your PIN secure and not write it 
down, give it to anyone or keep it with your Card. Contact us immediately if someone has gained unauthorized 
access to your Card(s).

Understanding Your Credit Limit. Your “Credit Limit” is the maximum amount of credit we have approved 
for your Account. The amount of your Credit Limit is disclosed in the “Account Opening Disclosures” section of 
this Agreement and on your Monthly Billing Statements. You are responsible for keeping track of your Account 
balance and your Credit Limit. Your Account balance may not exceed your Credit Limit at any time. Decisions 
on Credit Limit Increases will be in accordance with federal law. We reserve the right to approve or deny 
authorizations or transactions from any merchant at our sole discretion.

Network  Outages.  From  time  to  time,  due  to  circumstances  beyond  our  control  (such  as  fires,  floods, 
earthquakes and other natural disasters and unpredictable events), our services may be unavailable. We will 
not be responsible or liable if this happens.

•  If your New Balance exceeds $35.00, the Minimum Payment Due equals the greater of 4.00% of the New 
Balance  or  $35.00,  plus  any  Late  Payment  Fee  assessed  in  the  current  Billing  Cycle  plus  any  past  due 
amounts, not to exceed your Account balance.

Applying of Payments. Payments in excess of the Minimum Payment Due are applied in accordance with law.

Availability of Credit and Payment Holds. Generally, payments are credited to your Account on the day they 
are received. Available credit created as a result of payments posted to your Account may not be available for 
up to seven (7) days, or longer if circumstances warrant an additional hold, or if we deem ourselves at risk for 
any reason. If you use a payment service provided by a third party to deliver your payment to us, that third 
party may charge you a fee for such service; such third party fees will not be billed to your Account. Credit to 
your Account may be delayed up to five (5) days if payment is (a) not received at the Payment Address or (b) not 
accompanied by the payment coupon portion of your Monthly Billing Statement. Delayed crediting may result 
in Late Fee and additional INTEREST CHARGES and Fees being applied to your Card.

Direct Debit. You may choose, subject to our approval, to make a payment by means of a direct debit or charge 
to any deposit, savings, or credit account of yours (“Payment Account”). By requesting that we process a 
payment by direct debit or charge to your Payment Account, you hereby authorize us, at our option, to debit 
your Payment Account by means of an electronic transaction or to submit a paper check or draft to your financial 
institution, consistent with your instructions.

Electronic Check Presentment. If you pay by check, you are authorizing us to use information on your check 
to make a one-time electronic debit from your account at the financial institution indicated on your check. This 
electronic debit will be for the amount of your check; no additional amount will be added to the electronic 
debit.  We  will  process  your  payment  using  the  Automated  Clearing  House  (“ACH”)  system.  Electronically 
processed  and/or  presented  checks  (and  checks  presented  electronically)  are  not  returned  to  you  by  your 
financial  institution,  bank  or  credit  union.  We  will  retain  an  image  of  your  electronically  processed  check 
as required by law. A copy of the check can also be retrieved by contacting your financial institution. Please 
contact the Customer Service Department at the telephone number on your Monthly Billing Statement to learn 
about other payment options.

Irregular  Payments  and  Delay  in  Enforcement,  Waivers  and  Releases.  We  may  accept  late  payments, 
partial  payments,  checks,  and  money  orders  marked  “paid  in  full”  or  language  having  the  same  effect, 
without losing any of our rights or legal defenses. All written communications concerning disputed amounts, 
including a check or other payment instrument that (a) indicates that the payment constitutes “payment in 
full” or is otherwise tendered as full satisfaction of a disputed amount, or (b) is tendered with other conditions 
or limitations, must be marked or delivered to us at the address for “Send Correspondence To” shown on 
your Monthly Billing Statement, not the payment address. You waive presentment for payment, notice of non-
payment, and you agree to any extensions of time of payment and partial payment before, at, or after maturity.

UNDERSTANDING YOUR PAYMENTS

MONTHLY BILLING STATEMENTS, OTHER INFORMATION AND COMMUNICATION FROM US

Your Promise to Pay, Cut-Off Time, Form of Payments. You promise to pay to us all amounts advanced to 
you as a purchase or a cash advance (including amounts advanced for Authorized Users) under this Agreement, 
plus all INTEREST CHARGES and Fees assessed on those amounts and all other charges, costs, and Fees which 
are applied to your Account. All payments must be made in U.S. dollars, and all checks or other items tendered 
in payment must be drawn on United States financial institutions. Payments must be made to Continental 
Finance at the address shown on the Monthly Billing Statement (“Mail Payments To” address”) and must be 
received by Continental Finance no later than 5:00 p.m., prevailing Eastern Time on the date on which they are 
due. Payments made at a branch or office of The Bank of Missouri or Continental Finance prior to the close of 
business at the branch or office shall be considered received on the day the payment is made at such location.

Payment Due Date. The Payment Due Date will be at least twenty-five (25) days after the Billing Cycle closing 
date (“Payment Due Date”). Payments will be credited to your Account as of the day of receipt if they are made 
in accordance with our instructions. Your Payment Due Date will be the same day each month. If the Payment 
Due Date falls on a weekend, holiday or other day on which we do not receive payments, the Minimum Payment 
Due plus any other payment must be received no later than 5:00 p.m. prevailing Eastern Time on the next 
business day we receive payments.

Amount of Payment. You may pay any or all of the amounts you owe at any time without penalty, but you must 
pay at least the Minimum Payment Due each month on or before the Payment Due Date.

Minimum Payment Due:

•  If the New Balance shown on your Monthly Billing Statement is less than or equal to $35.00, the Minimum 

Payment Due equals the New Balance.

5

When We Send Monthly Billing Statements. We will promptly send a Monthly Billing Statement at the end of 
each monthly Billing Cycle if your Account has a debit or credit balance greater than $1.00 or if an INTEREST 
CHARGE or Fee has been imposed.

Where We Send Your Monthly Billing Statement. We will send Monthly Billing Statements and any other 
notices to you at the address shown in our files. You agree to notify us promptly of any change in your address. 
We may accept address changes or corrections from the United States Postal Service. We may also mail Monthly 
Billing Statements and other communications to you at any address we determine to be an address at which you 
can receive mail. If you elect to receive Monthly Billing Statements and other communications electronically, 
we may send those Monthly Billing Statements and communications as directed by you.

Understanding  Your  Monthly  Billing  Statement.  The  Monthly  Billing  Statement  will  show  the  Previous 
Balance, purchases and cash advances posted during the Billing Cycle, any INTEREST CHARGES, Fees and Other 
Charges, and all payments, debits, and credits to your Account through the Billing Cycle Closing Date. It will also 
show, among other things, your New Balance, the Minimum Payment Due, and the Payment Due Date (which 
will be at least twenty- five (25) days after the Billing Cycle Closing Date and will be the same day every month).

You agree to review your Monthly Billing Statement promptly and to report any erroneous entries on such 
Monthly  Billing  Statement.  You  are  obligated  to  report  erroneous  entries  within  60  days  after  we  mail  or 
otherwise make the Monthly Billing Statement available to you. If you do not report the erroneous entries 
within the timeframe, the entries on your Monthly Billing Statement and the corresponding Account balance 
will be presumed to be correct. This means we will have no liability to you for transactions appearing on your 
Monthly Billing Statement. If you dispute a transaction made by you or someone else on your Account and we 
later credit your Account for all or part of the disputed amount, you will give us all of your rights against that 
other person. You also agree to give us any merchandise associated with the disputed transaction and to help 
6

us in our efforts to seek reimbursement (including, but not limited to, providing documents).

Your Consent to Automated-Dialer and Pre-recorded Calls and Text Messages. By providing us with a 
telephone number(s), at any time, you consent and authorize us to contact you regarding your Account at such 
number(s) using any lawful means of communication, including, but not limited to calls placed to your cell, 
mobile or other phone using an automated dialing service, pre- recorded messages or text messages. Standard 
text messaging and/or calling charges imposed by your provider may apply. If you provide telephone number(s) 
for which you are not the subscriber, you understand that you shall indemnify us for any costs and expenses, 
including reasonable attorneys’ fees, incurred as a result of us attempting to contact you at the number(s). You 
do have the option to opt out of receiving communications at that number any time thereafter by contacting 
us at [the customer service telephone number provided on your statement], or sending written notice to us to 
the following address: [The Bank of Missouri, c/o Continental Finance Company, P.O. Box 3220, Buffalo, NY 
14240-3220]. You must retain proof of delivery. If you send communications to any other address, we may not 
process your request.

E-mail.  By  providing  us  with  your  e-mail  address,  you  agree  to  receive  correspondence  electronically 
from us and our affiliates and service providers. We may communicate with you by e-mail for any lawful 
or business purpose.

Call Monitoring. We may monitor and record any calls between you and us.

Notices. We may send any notices to the address you gave us, or, if you have agreed, by email to the address 
you gave us. If you have multiple addresses, we will send notices to only one such address. We consider a notice 
sent as soon as we mail it. We consider an electronic notice sent as soon as we email it, unless we receive 
notification that the email was undeliverable.

DEFAULT PROVISIONS

Events of Default. You will be in default of this Agreement if any of the following occur on this or any other 
Account you have with us:

•  You do not pay at least the Minimum Payment Due on your Account on or before the Payment Due Date.
•  You die or become legally incompetent.
•  A bankruptcy or other insolvency proceeding is filed by or against you.
•  You exceed or attempt to exceed your Credit Limit.
•  You provide us with or have provided us with false or misleading information or signatures at any time.
•  You fail to comply with this Agreement.
•  You fail to make any payment or perform any promise in any agreement or obligation you have with us.
•  Any judgment, lien, attachment or execution is issued against you or your property.
•  You request an excessive number of replacement Cards.
•  We reasonably believe you will not pay amounts owed to us for any reason.
•  You permanently reside outside of the United States.

If You Are In Default: Upon your default of this Agreement, we have all remedies provided by law including, 
without limitation, and without prior notice or demand (except as required by Applicable Law), the right to:

•  Deny use of your Account.
•  Close or refuse to renew your Account.
•  Demand the return of your Card(s).
•  Declare your entire Account balance immediately due and payable.
•  Increase your Minimum Payment.
•  Initiate collection activity.
•  Not replace your Card(s).
•  Reduce your Credit Limit.
•  Apply any part or all of your security deposit, if applicable, to balances due.
•  Pursue any action against you permitted by law.

Collection  Costs.  To  the  extent  permitted  by  law,  you  must  pay  all  court  and  collection  costs,  including 
reasonable attorneys’ fees that we incur as a result of your default. A contingency or hourly arrangement 
established by us with an attorney or collection agency to collect an Account in default is presumed prima 
facie reasonable.

CLOSING YOUR ACCOUNT

We May Close or Suspend Your Account. We may terminate your privileges under this Agreement or cancel or 
7