Credit Card Agreement for Neiman Marcus/Bergdorf Goodman in Capital One,®  N.A.

There are two parts to this Credit Card Agreement: Capital One Pricing Information and the Capital One Customer Agreement. The Pricing Information shows 
a range of terms that includes both mail and online offers for new accounts available under this Agreement as of September 30, 2013. The combination of terms 
that could apply to you may differ depending on the specific card offer and on your creditworthiness at the time of application. The Customer Agreement contains 
important information related to consumer credit cards issued by Capital One, N.A. If you are a current Capital One cardholder, please log in to your account if you 
would like to request the Credit Card Agreement for your account(s). 

CAPITAL ONE® PRICING INFORMATION 

Annual Percentage Rate 
(APR) for Purchases

23.99%.

This APR will vary with the market based on the Prime Rate.

How to Avoid Paying 
Interest on Purchases:

Your due date is at least 26 days after the close of each billing cycle. We will not charge you interest on purchases if you pay your 
entire balance by the due date each month. 

Fees for Issuance or 
Availability

None.

Minimum Interest Charge

If you are charged interest, the charge will be no less than $.50. 

Transaction Charges

None.

Annual Fee

Transaction Fees
• Balance Transfer Fee
• Cash Advance Fee
• Foreign Transaction Fee

Penalty Fees
• Late Payment
• Over the Credit Limit Fee
• Returned Payment

$0.

None.
None.
None.

Up to $35. 
None.
Up to $25. 

Balance Computation Method: Average Daily Balance (including new purchases)
The “Daily Balance” of a Credit Plan is determined by taking the opening balance of the Credit Plan for that day, and adding 1) any new purchase made on the 
Credit Plan that day, 2) the previous day’s Interest Charges, 3) any credit insurance premiums or debt cancellation fees (if applicable) incurred on that day and 4) 
any late fees, over the credit limit fees, returned payment fees or other fees incurred on that day and subtracting any payments or credit applied to the Credit Plan 
that day. If your Account is subject to a grace period during the billing cycle, payments made during that cycle will be subtracted from all Daily Balances in the 
current cycle. 

Required Insurance, Debt Cancellation or Debt Suspension Coverage: None

Disclosure of Rates: The Daily Periodic Rate which is used to determine your Interest Charges and the corresponding Annual Percentage Rate, will be a variable 
rate which may change monthly. The Daily Periodic Rate will be one-three hundred sixty fifth of the sum of the U.S. prime rate published in Money Rates table of 
The Wall Street Journal that is in effect on the last day of the month. (“Prime Rate”), plus a “Spread” of 20.74 percentage points for the Standard Rate. Any changes 
in the Prime Rate will take effect on the first day of your billing cycle beginning in the next month. 

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IMPORTANT NOTICE Please read this Agreement. If you applied by 
phone and do not wish to be bound by the terms of this Agreement, 
please call Capital One at 1-800-685-6695 within one day of receiving 
this notice.

If you refuse the Account, you must:
• return any merchandise purchased with the Account; or
•  make other payment arrangements for those purchases with Neiman 

Marcus/Bergdorf Goodman.

CAPITAL ONE® CUSTOMER AGREEMENT
How We Will Calculate Your Balance: We use a method called “average 
daily balance (including new purchases)”.

Billing Rights: Information on your rights to dispute transactions and 
how to exercise those rights is provided in this Cardholder Agreement.

You may pay the entire New Balance at any time.

NOTICE FOR MARRIED WISCONSIN RESIDENTS: No provision of a 
marital property agreement, unilateral statement under Section 766.59 
of the Wisconsin Statutes, or court order under Section 766.70 of the 
Wisconsin Statutes adversely affects the interest of the creditor unless 
the creditor, prior to the time the credit is granted, is furnished a copy 
of the agreement, statement or decree or has actual knowledge of 
the adverse provision when the obligation to the creditor is incurred. 
If you are married, by submitting your credit card application you are 
confirming that this credit card obligation is being incurred in the 
interest of your marriage and your family. If the credit card for which 
you are applying is granted, you will notify the Bank if you have a spouse 
who needs to receive notification that credit has been extended to you.

CARDHOLDER AGREEMENT AND DISCLOSURE STATEMENT 

You have been approved for a Neiman Marcus/Bergdorf Goodman 
credit card. This account is issued by Capital One, N.A. (Capital One).

INTEREST RATES INFORMATION
Your variable Annual Percentage Rate (APR) is your Spread plus the 
Prime Rate, which is described in the HOW A VARIABLE RATE MAY 
CHANGE section. Your Daily Periodic Rate (DPR) is described in the 
INTEREST CHARGES section. 

         Rates accurate as of 04/01/2013

APR

DPR

Spread

Standard APR

23.99%

.06573% 

20.74%

HOW A VARIABLE RATE MAY CHANGE 
Your variable APRs can change with each monthly billing cycle. 

We will apply each APR to the applicable balance for each type of 
transaction. Each variable APR will be equal to:

a) the amount shown in the chart (“Spread”); plus
b) the U.S. “Prime Rate” as defined below.

The Prime Rate will be as shown in the Money Rates table of The Wall 
Street Journal that is in effect on the last day of the month. 

Any changes in the Prime Rate will take effect on the first day of your 
billing cycle beginning in the next month.

An increase in the U.S. Prime Rate will increase your Daily Periodic 
Rates. It may also increase your

• Interest Due; and/or
• Minimum Payment Due.

ABOUT INTEREST CHARGES

ABOUT ACCOUNT FEES & OTHER CHARGES

FEES AND LIMITS
The fees that apply to your Account are shown in the purchase balance 
unless otherwise stated in this Agreement. 

If charging any fee shown in the chart would exceed first-year fee 
limits set by law, we may charge an amount allowed by law. If we do 
this, it does not affect our ability to charge the full fee amount later. 

LATE PAYMENT FEE 
This fee is shown in the chart below. It is charged in any billing cycle 
that you do not pay at least the Minimum Payment Due within 6 days 
after the Payment Due Date. In no event will your Late Payment Fee 
exceed the Minimum Payment Due.

Outstanding 
Balance on  
Payment Due 
Date

Up to and  
including $100

More than $100 
and up to and 
including $300

More than $300

Late Payment Fee 
- first time your 
payment is late.

Late Payment Fee–if 
another payment is late 
during the next 6 billing 
cycles.

$19

$25

$25

$19

$29

 $35

RETURNED PAYMENT FEE
This fee is shown in the table on page 1. It is charged each time a 
check or other form of payment to us is returned or not honored.

PAYMENT BY PHONE FEE
This fee:
•  may be charged each time anyone makes a payment to your 

Account with the assistance of a live phone representative; and

•  the amount is disclosed at the time a payment by phone is requested.

MINIMUM PAYMENT DUE
You agree to pay us at least the Minimum Payment Due, reflected on 
your statement. If you wish, you may pay more than the Minimum 
Payment Due and at any time you may pay the entire amount due. Your 
Minimum Payment due is equal to your Minimum Payment plus the Special 
Repayment Terms for any Promotional Credit Plans with a special repayment 
terms plus any delinquent amounts. The Minimum Payment is the greater of 
a.) $25 or b.) 5% of your “New Balance” (which does not include balances 
on Special Repayment Terms Credit Plans) plus billed Interest Charges plus 
any Late Fees assessed for that month, rounded up to the nearest $5. Your 
monthly billing statement will include requirements for you to follow in 
making payments including the cut-off hour for receipt of payments, which 
may affect crediting of your payments.

INTRODUCTION

KEY TERMS
“You” and “your” means each Applicant who:
•  applied for this Account bearing the name Neiman Marcus/Bergdorf 

Goodman; and/or 

• agrees to pay for the Account.

“We,” “us,” and “our” means Capital One, N.A.

“Agreement” means all parts of this document and any future 
supplements or amendments.

“Card” means any card, card number or other device we issue to 
access your Account.

TREATMENT OF FEES AND INTEREST
Any fees or Interest will be added to your purchase balance unless 
otherwise stated in this Agreement.

GETTING STARTED
The Card must be signed to be used. 

MINIMUM INTEREST CHARGE
If you are charged Interest, the charge will be no less than the 
Minimum Interest Charge listed in the chart.

When you use the Account or sign the card or sales slips, you agree to:
• the terms of this Agreement; plus
• any amendments or supplements to the Agreement.

You may close your Account at any time. Please see the Closing Your 
Account section for details.

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USING YOUR ACCOUNT

ALLOWED USE
You agree to:
• use your Account only for lawful purposes
•  use your Account for only personal, family, household, or charitable 

purposes; and

•  repay us for all costs related to uses not allowed under this Agreement.

You are not allowed to use your Account:
•  to make payments to this credit card or any other loan payments to 

us or our affiliates; or
• for internet gambling.

If you have given someone permission to use the Card, this is not 
unauthorized use and you will be liable for all use by that person.

USING THE ACCOUNT
At times we may:
•  decline a transaction if there is not enough available credit and for 

any other reason and/or;

• require our Authorization before allowing a transaction.

A merchant may check your ID.

We are not liable if:
• a merchant refuses your card; and/or
• we do not complete your transaction for any reason.

PAYING YOUR BILL

PROMISE TO PAY
You promise to pay for all:
• credit we extend; plus
• Interest charges and other fees or charges; plus
• collection costs and attorney fees as allowed by law.

If your Account is a joint Account, each of you is jointly and 
individually responsible for amounts due. This remains true in the event 
of death, divorce or other events that affect liability between you and 
the other person. 

If any joint Accountholder requests to not be liable for future 
transactions, we may close the Account.

SECURITY INTEREST
A “Security Interest” is our interest in an item that you buy using your 
Account that secures the payment of your Account.

Except as noted below, you grant us a security interest (which we may or 
may not perfect) in the following items financed using your Account:
• any goods you buy with your Card; and
• any proceeds you get from the following:
  a) insurance contracts, and returned premiums: and/or 
  b) mechanical failures and/or
  c) extended service contracts. 

Each good you buy using your Account:
•  secures your entire Account balance until that good is paid in full; and
• may be taken from you if you do not pay on time. 

To decide when a purchase is paid off and no longer subject to a 
security interest, your payments will be first applied to: described in the 
“How We Apply Payments” section of this agreement.  

WHEN AND HOW TO PAY
You agree to:
•  pay at least the Minimum Payment Due shown on your billing 

statement; and

•  make this payment in time to be credited by no later than the 

Payment Due Date.

How your Minimum Payment Due is determined as shown in the 
MINIMUM PAYMENT DUE section.

If you wish, you may pay more than the Minimum Payment Due or the 
entire balance at any time.

Instructions for making timely payments are shown on your billing 
statement. 

Payments must be:
• made in U.S. dollars; and
• paid from a U.S. bank or other U.S. financial institution; and
•  sent in a form that is acceptable to us.

Acceptable forms of payment include:
• a check or money order; or
• an electronic funds transfer

If you want to write any special conditions on your payment, 
such as “paid in full”, “without recourse”, or similar language, 
you must:

– Mark this clearly on your payment.
–  Payment must be marked for Special Handling and sent 

to:
 Capital One-Neiman Marcus/Bergdorf Goodman,  
PO Box 729080, Dallas, TX 75372-9080

Unless you follow the above directions, we may accept a payment 
marked with special conditions and not agree to those conditions, and 
will not lose any of our rights.

By sending us a check for payment on your Account, you authorize us 
either to:
•  use information from your check to initiate an electronic fund 

transfer from your payment account according to the terms of the 
check; or

•  to process this transaction as a check.

When we use your check to make an electronic fund transfer:
•  funds may be withdrawn from your payment account the same day 

we receive your payment; and 

•  you will not receive your check back from your bank.

When you use our optional payment by phone service, you agree that:
•  we may make an electronic funds transfer from the bank account 

you choose; or

•  we may process the payment the same way we would process a check.

You authorize the amount and timing of each payment. Please retain 
this authorization for your records. 

If you have a returned payment:
•  the amount you paid will be added back to your Account and 

may be applied to a different category than originally posted. (e.g. 
purchases, etc.); and

•  Interest Charges may be restored back to the payment date at the 

APR for that transaction.

ACCOUNT FEES AND OTHER INTEREST RATES

Once you have fully paid for any good, we will release our purchase 
money security interest in that good.

ABOUT YOUR APRs

We do not take a security interest if you:
•  live in NY and the original purchase price of the good was less than 

$200 or

•  live in MD and the original purchase price of the good was less 

than $700.

If we take back any good, we may charge you our costs and require 
you to make the good available at a convenient place of our choice as 
allowed by law. This may include our cost to:
• repair the good; and/or
• store the good; and/or
• other costs allowed by law.

Your APRs are shown on page 1. 

A Daily Periodic Rate is used to determine your Interest Charges in 
any billing cycle. To determine this rate, we divide your APR by 365; 
then round this number up to the next hundred thousandth of a 
percentage point. 

PROMOTIONAL CREDIT PLANS 
From time to time, we may offer one or more Promotional Credit 
Plans. These may be offered to you:
• prior to your purchase; and/or
• at the time of your purchase.

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Any of these Plans may be offered at any time and are conditioned on 
your timely payment of at least the Minimum Payment Due for each 
billing statement:

Waived Interest Charge Credit Plan

With this Plan there are no Interest Charges on your purchase for a 
specified period. 

HOW WE APPLY PAYMENTS 
The amount of your payment that is equal to the Minimum Payment 
Due is:
• applied as we determine within legal guidelines; and
• usually applied to the minimum due on each credit plan.

Any payment amount over the Minimum Payment Due is applied to 
higher APR balances before lower ones.

If you make more than one purchase on your card, these balances may 
be treated differently. 

MANAGING YOUR ACCOUNT

Certain rules apply to the allocation of payments and interest charges 
on your promotional purchase if you make more than one purchase on 
your Card. Call 1-888-367-4310 or review the HOW WE APPLY PAYMENTS 
section of this Agreement for information.

OTHER USERS 
You may permit others to use your Card or Account Number.

You are responsible for all charges made by permitted users.

INTEREST CHARGES

HOW INTEREST CHARGES ARE CALCULATED 
Each billing statement shows the Interest Charges, which are 
calculated separately for each:
• Promotional Credit Plan with a unique due date or unique terms; 
• Regular Credit Plan

The total interest charge for the billing cycle is the sum of the interest 
charge for each plan subject to the minimum interest charge shown in 
the chart.

The interest charge is the total of:
•  the applicable Daily Periodic Rate for the Plan times the Daily Balance 

for the plan for each day in the cycle.

HOW DAILY BALANCE IS DETERMINED 
To determine your Daily Balance, we:
• take the opening balance for each Plan for that day; then
• add the following that were incurred on that day:
  a) any new purchases
  b) any previous day’s periodic Interest Charges
  c)  any fees and charges, including any credit insurance premiums or 

debt cancellation fees, if these apply; then

• subtract any payments and/or credits.

We also make any needed adjustments. For example:
•  If a transaction posts after but occurs before the start of a billing cycle, 
we may adjust the amount above to include this transaction. It will be 
included as of the first day of the billing cycle in which it posts.

•  If your Account is subject to a grace period during the billing cycle, 
your payments will be subtracted from all Daily Balances in the 
current billing cycle.

•  If a transaction for a returned payment or a dispute resolved in our 
favor posts after the beginning of the billing cycle, we will make 
this adjustment: 

  –  the applicable Daily Balance(s) and any related Interest Charges will 
be adjusted to include the transaction amount as of the date of 
the original payment or transaction.

To calculate your Average Daily Balance, we:
• add the Daily Balances for each day of the billing cycle; then
• divide this total by the number of days in the billing cycle.

HOW TO AVOID PAYING INTEREST ON PURCHASES 
The number of days until your Payment Due Date after the close 
of each billing cycle is indicated in the Interest Rates and Interest 
Charges section of this Agreement. We will not charge you Interest on 
purchases if you pay your entire balance by the due date each month.

Interest charges begin on the transaction date and continue to accrue 
until paid in full except as noted below:

EXCEPTIONS 
1.  For New Purchases and balances: No interest is charged in 
a billing cycle on a Regular Credit Plan if the combined Previous 
Balance of those Plans at the beginning of the cycle is:

a) zero; or
b) a credit balance (e.g., less than zero); or
c)  paid in full before the Payment Due Date that falls during the cycle;
2.  For Waived Interest Charge Credit Plans: No interest is charged 

for the promotional period.

If you wish to revoke another person’s permission to use your Account, 
you must notify us. We may close your Account and issue a new Card 
with a different Account number.

UPDATING YOUR RECORDS 
You agree:
a)  to give us prompt advance notice of any change in your name, 

mailing address, phone number, or employer; 

b)  to promptly give us accurate financial information about you if we 

ask for it; and

c)  the Department of Motor Vehicles may release your home address 

to us if we ever need it to find you.

CLOSING YOUR ACCOUNT 
You can close your account at any time by mailing your request to 
Capital One-Neiman Marcus/Bergdorf Goodman, PO Box 729080, 
Dallas, TX 75372-9080.

Your request becomes effective when we receive it.

Once you close the Account:
• you must destroy your card(s); and
•  you will still be responsible for all amounts owed according to the 

terms of this Agreement.

PROTECTING YOUR CREDIT

LOST OR STOLEN CARD 
You agree to notify us immediately if:
• your Card is lost or stolen; or
• your Account is used without your permission.

You may call at any time. The phone number is listed on your billing 
statement.

LIABILITY FOR UNAUTHORIZED USE 
If you notice the loss or theft of your credit card, or a possible 
unauthorized use of your card, you should call us at the number listed 
on your billing statement or the back of your card, or write to us 
immediately at: 

Capital One
Neiman Marcus/Bergdorf Goodman
PO Box 729080, Dallas, TX 75372-9080

You will not be liable for any unauthorized use that occurs after you 
notify us. You may, however, be liable for unauthorized use that occurs 
before your notice to us. In any case, your liability will not exceed $50.

DEFAULT 
We may consider your Account to be in Default if you:
a) fail to make the Minimum Payment Due when due;
b) exceed your credit limit;
c)  become the subject of bankruptcy proceedings, foreclosure, 
repossession, lien or judgment, garnishment, or attachment;

d) give us misleading, false or incomplete information; 
e)  fail to give us a current physical address when you apply and 

whenever you move; 

f)  make payments to us that are returned unpaid by your bank or other 

financial institution; or

g)  default under any other agreement or security agreement you have 

with us or with one of our affiliates; and/or  

h) become incompetent or deceased.

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Upon default, we have the right to:
• close your Account; 
• suspend your credit privileges;
•  require you to pay your entire Account balance including any 

Promotional Credit Plan balances, all accrued but unpaid Interest 
Charges and other charges provided for in this Agreement immediately; 

•  terminate any Promotional Credit Plans and convert balances to a 

Regular Credit Plan;

• change the terms of your Account; 
• sue you for what you owe. 

If we incur costs to collect your balance owed including any attorney 
fees, we may charge you for these costs as permitted by applicable 
law, and we will apply your payments first to these costs.

CREDIT REPORTING 
You agree that we may obtain and use credit information about you 
from others such as: 
• merchants or stores; 
• other lenders; 
• consumer reporting agencies. 

If you believe we have reported inaccurate information about your 
Account to any consumer reporting agency you should:
-  notify us and ask us to correct the inaccurate information by writing 
to us at Capital One-Neiman Marcus/Bergdorf Goodman, PO Box 
729080, Dallas, TX 75372-9080.

When you write to us, tell us:
- your Account number; and
- the specific information you believe is not correct; and
- why you believe it is not correct.

OTHER AGREEMENTS

ACCOUNT CLOSURE 
At any time, for any reason, we may take any of these actions subject 
to applicable law:
a) close your Account;
b) suspend your credit privileges;
c) reduce your credit limit.

If we close your Account:
•  Interest Charges and fees will continue to accrue until your balance 

is paid in full; and

• you agree to return or destroy your Card(s).

COMMUNICATIONS 
We may contact you from time to time regarding your Account. We 
may contact you in any manner we choose unless the law says that we 
cannot. For example, we may: 
1)  contact you by mail, telephone, email, fax, recorded message, text 

message or personal visit;

2)  contact you using an automated dialing or similar device (“Autodialer”);
3) contact you at your home and at your place of employment;
4) contact you on your mobile telephone;
5) contact you at any time, including weekends and holidays;
6) contact you with any frequency; 
7)  leave prerecorded and other messages on your answering machine/

service and with others; and 

8)  identify ourselves, your relationship with us and our purpose for 

contacting you even if others might hear or read it.

Our contacts with you about your Account are not unsolicited and 
might result from information we obtain from you or others. We 
may monitor or record any conversation or other communication 
with you. Unless the law says we cannot, we may modify or suppress 
caller ID and similar services and identify ourselves on these services in 
any manner we choose. When you give us or we obtain your mobile 
telephone number, we may contact you at this number using an 
Autodialer and can also leave prerecorded and other messages. We 
may do these things whether we contact you or you contact us.

If you ask us to discuss your Account with someone else, you must 
provide us with documents that we ask for and that are acceptable to us.

CHANGE OF TERMS 
We may change this Agreement as allowed by applicable law. This 
may include changing, adding, or removing terms. We may do this 

in response to the legal, business, competitive environment or other 
reasons not listed here. 

We may increase the Interest rate on existing balances in limited 
circumstances. Changes to some terms may require at least 45 days 
advance notice, and we will tell you in the notice if you have the right 
to reject a change. We cannot change certain terms during the first 
year of your Account. 

ACCOUNT ASSIGNMENT 
We may sell, assign or transfer all or any part of your Agreement and 
Account without notice to you. You may not sell, assign or transfer 
your Account.

WAIVERS 
If we delay or take no action allowed under this Agreement, for any 
reason, we will not lose or limit any of our rights under this Agreement 
on any other occasion.

SEVERABILITY 
If a term is found to be invalid under any applicable law, rule or 
regulation, then all other terms of this Agreement will remain valid. 

NOTICE FOR CALIFORNIA RESIDENTS: California law requires that 
we inform customers that should they fail to fulfill the terms of their 
credit obligation, a negative report reflecting on their credit record 
may be submitted to a credit reporting agency. If you are married, you 
may apply for credit in your own name. 

NOTICE FOR FLORIDA RESIDENTS: You (borrower) agree that, 
should we obtain a judgment against you, a portion of your disposable 
earnings may be attached or garnished (paid to us by your employer), 
as provided by Florida and Federal law.

NOTICE FOR MAINE RESIDENTS: We may request a consumer report 
in connection with your application for credit. You may ask whether a 
consumer report was obtained by us and we will tell you the name and 
address of the consumer reporting agency, if a report was obtained.

Missouri Residents: Oral agreements or commitments 
to loan money, extend credit or to forbear from 
enforcing repayment of a debt including promises 
to extend or renew such debt are not enforceable. 
To protect you (borrower(s)) and us (creditor) from 
misunderstanding or disappointment, any agreements 
we reach covering such matters are contained in 
this writing, which is the complete and exclusive 
statement of the agreement between us, except as we 
may later agree in writing to modify it.

NOTICE FOR NEW YORK RESIDENTS: A consumer credit report may 
be requested in connection with this application or in connection with 
updates, renewals or extensions of any credit granted as a result of 
this application. Upon your request, you will be informed whether or 
not such a report was requested and, if so, the name and address of 
the agency that furnished the report. New York residents may contact 
the New York State Department of Financial Services to obtain a 
comparative listing of credit card rates, fees and grace periods. New 
York State Department of Financial Services: 1-800-522-3330.

NOTICE FOR OHIO RESIDENTS: The Ohio Laws against discrimination 
require that all creditors make credit equally available to all 
creditworthy customers and that credit reporting agencies maintain 
separate credit histories on each individual upon request. The Ohio 
Civil Rights Commission administers compliance with this law.

NOTICE FOR VERMONT RESIDENTS: A consumer credit report may 
be requested in connection with this application or in connection with 
updates, renewals or extensions of any credit granted as a result of this 
application. Upon your request, you will be informed whether or not 
such a report was requested and, if so, the name and address of the 
agency that furnished the report.

The information about the costs of the Card described in this 
Cardholder Agreement and Disclosure Statement is accurate 
as of April, 2013. This information may have changed after 
that date. To find out what may have changed write to us at 
Capital One, N.A.-Neiman Marcus/Bergdorf Goodman, 1111 
Town Center Drive, Las Vegas, Nevada 89144.

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APPLICABLE LAWS 
This Agreement is governed by the Commonwealth of Virginia law and 
federal law. 

We make our credit decisions and extend credit to you under this 
Agreement from the Commonwealth of Virginia. This Agreement is:
• entered into in the Commonwealth of Virginia; and
•  maintained in the Commonwealth of Virginia.

This is true whether or not you use your card in the Commonwealth of 
Virginia.

YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE

This notice tells you about your rights and our responsibilities under 
the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement

To use this right, all of the following must be true:
1.  You must have used your credit card for the purchase. Purchases 
made with cash advances from an ATM or with a check that 
accesses your credit card account do not qualify.
2. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the 
purchase, contact us in writing at:

Capital One
Neiman Marcus/Bergdorf Goodman
PO Box 729080, Dallas, TX 75372-9080

While we investigate, the same rules apply to the disputed amount as 
discussed above. After we finish our investigation, we will tell you our 
decision. At that point, if we think you owe an amount and you do not 
pay, we may report you as delinquent.

If you think there is an error on your statement, write to us at:

BR238330 (04/13) M-108474  

Capital One
Neiman Marcus/Bergdorf Goodman
PO Box 729080, Dallas, TX 75372-9080

In your letter, give us the following information:
• Account information: Your name and account number.
• Dollar amount: The dollar amount of the suspected error.
•  Description of problem: If you think there is an error on your bill, 

describe what you believe is wrong and why you believe it is a mistake.

You must contact us:
• Within 60 days after the error appeared on your statement.
•  At least 3 business days before an automated payment is scheduled, 

if you want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing. You may call us, 
but if you do we are not required to investigate any potential errors 
and you may have to pay the amount in question.

What Will Happen After We Receive Your Letter

When we receive your letter, we must do two things:
1.  Within 30 days of receiving your letter, we must tell you that we 

received your letter. We will also tell you if we have already corrected 
the error.

2.  Within 90 days of receiving your letter, we must either correct the 

error or explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:
•  We cannot try to collect the amount in question, or report you as 

delinquent on that amount.

•  The charge in question may remain on your statement, and we may 

continue to charge you interest on that amount.

•  While you do not have to pay the amount in question, you are 

responsible for the remainder of your balance.

•  We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:
•  If we made a mistake: You will not have to pay the amount in 
question or any interest or other fees related to that amount.

•  If we do not believe there was a mistake: You will have to pay the 

amount in question, along with applicable interest and fees. We will 
send you a statement of the amount you owe and the date payment 
is due. We may then report you as delinquent if you do not pay the 
amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you 
must write to us within 10 days telling us that you still refuse to pay. If 
you do so, we cannot report you as delinquent without also reporting 
that you are questioning your bill. We must tell you the name of 
anyone to whom we reported you as delinquent, and we must let those 
organizations know when the matter has been settled between us.

If we do not follow all of the rules above, you do not have to pay the 
first $50 of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have 
purchased with your credit card, and you have tried in good faith to 
correct the problem with the merchant, you may have the right not to 
pay the remaining amount due on the purchase.

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