CARDHOLDER AGREEMENT 
RETAIL INSTALMENT CREDIT AGREEMENT
1. YOUR MINI VISA� CARD AGREEMENT: This is the Cardholder Agreement (the � Agreement �) that establishes the  terms of your 
Cardholder Account (�Account �) with BMW Bank of North America, P.O. Box 9210, Old Bethpage, NY 11804. Please read it carefully and keep it 
for your records. The application or pre-approved acceptance you signed or otherwise submitted (including the accompanying federal and state 
notices), your Card, the Card Carrier we send with your Card, the Summary of Terms we provide on or with your Card Carrier and your signature 
(including any digital or electronic signature) on the application or pre- approved acceptance, your Card, and any sales slip or other evidence of 
indebtedness are part of and are incorporated into this Agreement. Any use of your Card or Account constitutes your acceptance of the terms and 
c
onditions of this Agreement. This Agreement begins on the earlier of (a) the date you sign or otherwise submit an application or pre-approved 
acceptance that is approved by us or (b) the first date that you or someone authorized by you uses the Account in a transaction that we approve 
(in NY, the first date that you or someone authorized by you signs a sales slip or memorandum or the first date that another document is issued 
to you or someone authorized by you as evidence of a transaction on your Account that we approve). 
2.CERTAIN DEFINITIONS : In this Agreement, the words �you� and �your� refer to each person (jointly and severally if more than one) who
has applied for the Account and any other person who has agreed to be responsible for the Account. The words �we�, �us� and �our� refer to
BMW Bank of North America, its agents, successors or assigns. �Card� ref ers to each Visa Card that is issued by us for your Account. The
term �Check� refers to a convenience check, a written Credit Device that we may issue to you. The term �Credit Device� refers  to a Check,
payee-designated check, draft, order, or other instrument or transaction that accesses the Account, other than a Card. Any Card or Credit
Device must be destroyed or returned to us immediately upon our request.
3.USING YOUR ACCOUNT: You may use your Card or Account to purchase or lease goods or services or pay amounts you owe
(collectively, �Purchases�) wherever the Card is honored. From time to time we may offer you the opportunity to use your Acco unt or a Credit
Device to pay amounts you owe under accounts with other creditors (�Balance Transfers�). You m ay also use your Card or a Check to obtain
cash loans (�Cash Advances�) from any financial institution that accepts the Card.
You may obtain a Cash Advance by writing a Check. Checks will not be subject to any stop payment order and will not be return ed to you. 
Each Check may be used only by the person(s) whose name(s) is/are printed on it. Each Check must be completed and signed by you (or 
either of you) in the same manner as a regular personal check. You may not use any Check we issue to you to pay any amount you owe under 
your Cardholder Agreement or under any other credit agreement or account you may have with us. In addition to Check transactions, the 
following transactions will be treated as Cash Advances:
- obtaining cash from participating Automat ed Teller Machines (�ATM �);
- obtaining cash from participating financial institutions nationwide that have agreed with Visa to allow you to use your Card to obtain cash;
-obtaining money orders, wire transfers, casino or gaming chips, travelers� checks , foreign currency, vouchers redeemable for cash or
similar items.
You may not use your Card or Account for any gambling or for any illegal purpose.
You may not use your Card or Account to make purchases of cryptocurrency or digital currency from or through vendors identified as digital 
currency marketplaces, exchanges, or brokers.
4.OBLIGATIONS ON YOUR ACCOUNT: You authorize us to pay and charge your Account for all Purchases, Balance Transfers and Cash
Advances made or obtained by you or anyone you authorize or by anyone who has apparent authority to use your Card or Account. You promise
to pay us for all of these Purchases, Balance Transfers and Cash  advances, plus any interest  assessed on your Account and any other charges
and fees you may owe under the terms of this Agreement. You will be obligated to pay authorized  charges to your Account whether resulting
from (a) actual use of your Card or a Credit Device, (b) mail order or telephone, internet or other electronic Purchases made without
presenting the Card  or (c) any other circumstance where you authorize a charge, or authorize someone else to make a charge, to your Account.
5. JOINT ACCOUNTS: If this is a joint Account, each of you has the right to use the Account as provided for in this Agreement and is individually
responsible to pay the entire  balance due. Either of you may give us notices required or make requests permitted under this Agreement. If
each of you gives us notices  or makes  requests, and those  notices or requests are conflicting, we may honor or refuse to honor either  request at
our option. We can do so without notice to any  person(s). We will not be liable  for honoring or refusing to honor any conflicting request. We may
require that  you pay the full amount owed without our first asking the other person(s) to pay.
6.CREDIT LIMIT: Your maximum amount of credit we will extend to you (�Credit Limit�) is initially shown on the Card Carrier containing your
Card. We may designate that only a portion of your Credit Limit is available for Cash Advances (�Cash Advance Credit Limit�) and you agree
not to exceed that limit. Therefore, since we may change any applicable Credit Limit from time to time, your latest Credit  Limit(s) will appear on 
your Monthly Statement.  You agree not to make a Purchase or obtain a Balance Transfer or a Cash Advance that  would cause the  unpaid
balance 
of your Account (including interest, fees and other charges) to exceed any applicable Credit Limit.  We may honor Purchases,
Balance Transfers and Cash Advances in excess of any applicable Credit Limit at our sole discretion.  If we do, this Agreement also applies  to
that excess and you agree to pay that excess immediately upon request. The fact that we may at any time honor a Purchase, Balance
Transfer or Cash Advance in  excess of the applicable Credit Limit does not obligate us to do so again.
Subject to any restrictions under applicable law, you agree that we may change or cancel any applicable Credit Limit at any time without 
affecting your obligation to pay all amounts owed under this Agreement. For security reasons,  we may limit the number or dollar amount of 
transactions that may be accomplished with your Card, Account or any Credit Device, and we have the right to limit authorizations to complete 
such transactions i f we consider it necessary to verify payments received.  
7.MONTHLY STATEMENTS:  We will send a statement at the end of each monthly billing cycle (�Monthly Statement�) in which your
Account
has a debit or credit balance of more than $1 or if interest has been imposed, or as required by applicable law. Among other things, your
Monthly Statement  will show your New Balance, any interest, any Credit Limit(s) and credit available, the minimum  amount you must  pay
(�Minimum Payment Due�) and the date when payment is due (�Payment Due Date�). Minimum Monthly Payment: If the New Balance shown on your monthly statement is less than $20, your Minimum Monthly Payment due by 
the Payment Due Date) is your New Balance. Otherwise, the Minimum Monthly Payment for each billing cycle will be the greater of $20 or the 
total of (1) 1% of the New Balance, plus (2) any Interest Charge, plus ( 3) any Overlimit Fee, plus ( 4) any Late Fee, plus (5) any amount past 
due, plus (6) if we so elect, any amount over your Credit Limit, including any Cash Advance exceeding your Cash Advance Credit Limit, a t the 
time of billing. You may pay more than the Minimum Payment Due and may a t any time pay the full amount you owe us without 
incurring any additional  charge.
8. PAYMENT ON ACCOUNT:  Except as otherwise provided in this Agreement or any promotional offer, you must pay at least the Minimum
Payment Due each billing cycle that there is a balance on your Account. All payments must be made in U.S. dollars. Any payment made by check or 
other negotiable instrument must be drawn on a U.S. bank or a U.S. branch of a foreign bank.
If we receive a payment on your Account at the address shown on your Monthly Statement before 5:00 p.m. ET on any Processing Day or if 
you make a payment by telephone or internet your payment will be considered made on the date received. The term �Processing Day� refers 
to any Sunday through Friday, excluding federal and state banking holidays on which we are not open for business. Your payment will not be 
considered received by us if the payment is later dishonored. Payments made by mail received at a location other than the payment address 
shown o n the Monthly Statement may be delayed by up to five Processing Days.  
Payments posted to your Account may not immediately result in additional available credit. Subject to any restrictions of applicable law, we will 
apply your payments to the balances in your Account in whatever manner we determine. Generally, payment amounts that exceed the required 
Minimum Payment Due will be allocated to balances with higher Annual Percentage Rates (�APR�) (including  new transactions) before balances with 
lower APRs.  
9. INTEREST: When your Account has a balance subject to interest (as described in Section 11 below), we will calculate interest by applying a
daily periodic rate to that balance. If you owe interest in any billing cycle, the charge will be no less than the minimum interest charge stated in the 
Summary of Terms.
10. PERIODIC RAT ES: We will use one or more daily periodic rates to calculate how much interest you owe. Your periodic rates and
corresponding APRs will vary. The daily periodic rate is a rate equal to the APR divided by the number of days in that year. Except as otherwise  
provided in a promotional offer, the rate for Purchases (�Purchase Rate �), the rate for Cash Advances (�Cash Advance Rate �), and the rate 
for Balance Transfers (�Balance Transfer Rate�) will be the rates shown in the Summary of Terms. Please see your Summary of Terms for 
details, including the current periodic rates and corresponding APRs.
Penalty Rate - The periodic rates and corresponding APRs on all balances will increase to the �Penalty Rate� (as described  in your Summary of 
Terms) if: (a) your required Minimum Payment Due is not credited to your Account within five (5) days of the Payment Due Date or (b) a 
payment on your Account is not honored by your bank or other financial institution. If the Penalty Rate is applied, it will apply to your Account until 
you have made the Minimum Payment Due by the Payment Due Date for six (6) consecutive months.  
Variable Rate � Except as provided in a promotional offer, the periodic rates and corresponding APRs on your account will vary with the 
market based on the highest domestic bank �prime  rate� as published in the �Money Rates� section of The Wall Street Journal (the �Prime 
Rate �). We determine your APRs for each billing cycle by adding the �Margins� described  and shown in the Summary of Terms to the Prime 
Rate published two days prior to the billing cycle closing date. If the Prime Rate increases, the daily periodic rates and corresponding APRs 
may increase, and as a result, the interest, the Minimum Payment Due, and the number of payments required to repay all amounts owed on the 
Account also may increase. Any new periodic rate will apply to the existing balance of your Account to the extent permitted by applicable law. 
11. WHEN INTEREST BEGINS TO ACCRUE:  Except as provided below, interest on Purchases, Cash Advances and Balance Transfers will
accrue from the date of the transaction (or, at our option, from the date they are posted to your Account).
Purchases �You will not have to pay interest on Purchases if you pay your New Balance in full by the Payment Due Date shown on your Monthly 
Statement, which shall not be less than 22 days after the close of the billing cycle.  
Cash Advances and Balance Transfers � Unless otherwise disclosed in a promotional offer, there is no period in which credit extended may 
be paid without incurring interest on Cash Advances or Balance Transfers. 
12. BALANCE SUBJECT TO INTEREST RATE: We will figure interest on your Account by applying the periodic rate applicable to the �daily
balance�  of your Balance Transfers, Cash Advances, and Purchases (if applicable) for each day in the billing cycle. To get the �daily balance�, we 
take the beginning balance of your Balance Transfers, Cash Advances, and Purchases (if applicable) each day, add any new Purchases, Cash 
Advances, Balance Transfers, and/or applicable fees, and subtract any payments and/or credits. This gives us the �daily  balance. � This Agreement  
provides for the compounding of interest. 
13. FEES:
Annual Fee � If applicable, you agree to pay us when billed each year (subject to applicable federal law) a non-refundable Annual Fee in 
the amount stated in the Summary of Terms. Your payment of this fee will not affect any of our rights under this Agreement, including our 
right t o terminate your Account. 
Transaction Fees � Unless otherwise disclosed in a promotional offer, we will charge a one-time transaction fee for each Balance Transfer and 
Cash Advance. The calculation of these fees is described in the Summary of Terms. The fee for a Balance Transfer will be added to your 
Balance Transfer balance. The fee for a Cash Advance will be added to your Cash Advance balance. 
Penalty Fees � If we do not receive a payment from you in at least the amount of your Minimum Payment Due by the Payment Due Date 
shown on your Monthly Statement, we may charge you a Late Payment Fee (as described in your Summary of Terms). If your bank does not 
honor the payment you give us, or we must return a payment because it is unsigned or otherwise irregular, we may charge you a Returned 
Payment Fee (as described in your Summary of Terms). The amount of the Late Payment or Return Payment Fee will be $25 for the first 
occurrence  and $35 for any subsequent occurrence within six (6) billing cycles. No Penalty Fee will exceed the lesser of the amount stated in the 
Summary of Terms or the amount of the Minimum Payment Due when the payment was late or returned. We will charge only one Penalty Fee 
for any single event o r transaction, even if it involves a late and returned payment in one cycle.  
Administrative Fees � You may be charged administrative fees for photocopies of sales slips, duplicate copies of Monthly Statements, for the 
expedited mailing or replacement of your Card and for any EMV or �chip� card you request. These fees will be disclosed to you at the time of 
the request.   14. DEFAULT/COLLECTION COSTS: Subject to any restrictions of applicable law, your Account will be in default and we may demand
immediate payment of the entire amount you owe us without giving you prior notice if: (a) in any month we do not receive your Minimum Payment
Due by the Payment Due Date; (b) you otherwise fail to comply with this Agreement; (c) there is  a filing for your bankruptcy; (d) you die or become
incapacitated; or (e) we believe in good faith that the payment or performance of your obligations under  this Agreement is impaired for any other
reason. To the extent the state where you live permits the charging of such fees and costs, you agree to pay all collection expenses actually
incurred by us in the collections of amounts you owe under  this Agreement (including court costs and the fees of any collection agency to which
we refer your Account) and, if we refer your Account after your default to an attorney who is not our regularly salaried employee, you agree  to pay
the reasonable fees of such attorney. We will not be obligated to honor any attempted use of your Account if default has occurred or we have
determined to terminate your Account or limit your Account privileges (as discussed in Section 15 below). WISCONSIN RESIDENTS: We will not
charge you attorneys�  fees, court costs, or other collection costs incurred as a result of your default.
15. TERMINATION:   Subject to any restrictions of applicable law, we may terminate your privileges under this Agreement or limit your right to
make Purchases, obtain Cash Advances or initiate Balance Transfers at any time without notice or liability. If we ask, you must destroy your
Cards and any unused Credit Devices. You agree  that you will not try to make a Purchase, obtain a Cash Advance or initiate a Balance Transfer
after you have been notified that  your privilege to use your Account has been terminated. You may terminate this Agreement at any time. If you
do, you must destroy all Cards and Credit Devices previously issued on the Account. If you call us, we may require that t ermination of your Account
(by you or us) will not affect your existing obligations under this Agreement or your liability for all amounts owed under  the terms of this Agreement.
16.NOTICES:   We will send Monthly Statements and any other notices to you at the address shown in our filed. If this is a joint Account, we
can send Monthly Statements and notices to either of you, unless otherwise required by applicable law. You promise to inform us promptly in writing
of any change in your address. We may, at our discretion, accept address corrections from the United States Postal Service.
17.INTERNATIONAL TRANSACTIONS - FEE AND FOREIGN CURRENCY CONVERSION RATE:   You may use your Card and your
Account for Purchases and Cash Advances that qualify as �International Transactions�  under  this Agreement. For purposes of this Agreement,
�International Transactions � include (a) Purchases  and Cash Advances made in currencies other than U.S. Dollars from participating Visa
merchants and (b) Purchases and Cash Advances made in U.S Dollars from participating Visa merchants located outside the U.S. For purposes
of this Agreement, Purchases and Cash Advances made in U.S. Dollars from participating Visa merchants located in a U.S. territory, U.S. military
base, U.S. embassy, or U.S. consulate are not deemed to be International Transactions.
Each time you use your Card or Account to make an International Transaction, you agree  to pay the International Transaction Fee stated in your 
Summary of Terms, whether the transaction is originally made in U.S. Dollars or converted to U.S. Dollars from a foreign currency. 
For International Transactions converted to U.S. Dollars from a foreign currency, you agree to pay the converted amount plus the International 
Transaction Fee stated in y our Summary of Terms. Conversion to U.S. Dollars may occur on a date other than the date of the transaction; 
therefore, the currency conversion rate may be different from the rate in effect at the time of the transaction. Visa�, and not us, determines the
currency conversion rate that is used.  
Transactions made in currencies other than U.S. Dollars will be converted to U.S. Dollars under the regulations established by Visa Inc. in effect 
at the time the transaction is processed by Visa�. Current Visa� regulations in effect provide that the currency conversion rate will be either a
rate selected by Visa� from the range of rates available in wholesale currency markets, which rate may vary from the rate Visa itself receives, or the
government-mandated rate, as applicable, in each instance effective one day before the applicable Central Processing Date.   
18. SKIP/PROMOTIONAL FEATURES:   From time to time, we may let you skip or reduce one or more Minimum Payments Due during a year
and/or we may temporarily reduce or eliminate interest on all or a portion of the outstanding balances on your Account or offer you other special
terms. If we do, we will advise you of the scope and duration of the applicable skip or promotional feature. We will end the skip or promotional
feature and apply your regular rates and terms to the extent permitted by applicable law.
19.CHANGES TO THIS AGREEMENT: Subject to applicable law, we can change the terms of, add new terms to, or delete terms
from this Agreement at any time. We will give you notice of the change, addition or deletion as required by applicable law. As permitted by
applicable law, any change, addition, or deletion to this Agreement will become effective at the time stated in our notice. Unless we state otherwise,
the change, addition, or deletion will apply to all outstanding balances on your Account as well as to new transactions to the extent permitted by
applicable law. 
20.CREDIT REPORTING; INACCURATE INFORMATION: You are hereby notified that a negative credit report reflecting on your credit record
may be submitted to a credit reporting agency if you fail to fulfill  the terms of your credit obligations. If you believe that we have information about  you
that is inaccurate or that we have reported or may report  to a credit reporting agency information about  you that is inaccurate, please notify us on the
specific information that you believe is inaccurate by writing to us at BMW Bank of North America, P.O. Box 9210, Old Bethpage, NY 11804.
21. TELEPHONE MONITORING AND RECORDING : In the regular course of our business we may monitor and record phone conversations
made or received by us. You agree  that we will have such right with respect to all phone conversations between you and us, whether initiated by
you or us. Subject to any restrictions of applicable law, you agree that we may contact you for any reason regarding your Account, including
collection of payments, using (i) any contact information, including, but not limited to, an email address or cell phone number you provide at the
time of application or in the future and (ii) an automated telephone dialing system and/or artificial or prerecorded voice message, even if you are
charged for the call under your phone plan, unless you call us at 866-469- 6464 to limit this consent.
22.REFUSAL TO HONOR CARD : We are not responsible for refusals to honor your Card or Credit Devices. And, except as otherwise
required by applicable law or regulation, we will not be responsible for merchandise or services purchased or leased through use of your Account.
23. IRREGULAR PAYMENTS : We can accept late payments, partial payments, checks and money orders  marked �Paid  in Full� or language
having the same effect without losing any of our rights under  this Agreement. No payment shall operate as an accord and satisfaction without
our prior written approval. All written communications concerning disputed amounts, including any check or other payment instrument that indicates that the payment constitutes �payment in full�  of the amount owed or that is tendered  with  other conditions 
or limitations or as full satisfaction of a disputed  amount,  must  be mailed  or delivered  to BMW Bank  of North  America,  2735 E.  Parleys 
Way,  Suite  301, Salt  Lake  City,  UT 84109-1666.  
24. LIABILIT Y FOR UNAUTHORIZE D USE OF YOUR CAR D OR ACCOUNT: If you notice the loss or theft of your Card or a possible
unauthorized use of your Card or Account,  you should  write  to us immediately  at BMW  Card Services,  P.O. Box 9210,  Old Bethpage,  NY 11804  or 
call us (toll free) at 8 66-4MY-MINI or (collect) at 614 210 8730 . You will not be liable for any such unauthorized use that occurs after you notify 
us. You may, however, be liable for such unauthorized use  that occurs before you notify us. In any case, your liability for such unauthorized use 
will not exceed $50.
25. ASSIGNMENT : We may at any time assign your Account, any sums due on your Account, this Agreement or our rights or obligations under
this Agreement. The person(s) to whom we make any such assignment shall be entitled to all of our rights under this Agreement, to the extent 
assigned. You may not assign your Account or any of your rights or obligations unde r this Agreement.
26. NO WAIVER; ENTIRE AGREEMENT : Our failure to exercise any of our rights under this Agreement, our delay in enforcing any of our
rights, or our waiver of our rights on any occasion shall not constitute a waiver of such rights on any other  occasion.  This Agreement,  together  with 
all documents  incorporated  herein,  is the  entire  agreement  between  you and us relating to your  Account. This Agreement cannot be changed 
except  as explained  in this Agreement .
27. GOVERNIN G LAW: THIS AGREEMEN T AND YOUR ACCOUNT, AND ANY CLAIM, DISPUTE OR CONTROVERSY ARISING FROM
OR RELATING  TO THIS AGREEMENT OR YOUR  ACCOUNT, WHETHER BASED ON CONTRACT,  TORT, FRAUD  AND OTHER INTENTIONAL 
TORTS,  STATUTE,  REGULATION,  CONSTITUTION,  COMMON  LAW  AND/OR  EQUITY,  ARE  GOVERNED  BY AND  CONSTRUED  IN 
ACCORDANCE WITH THE LAWS OF THE STATE OF UTAH (WITHOUT REGARD TO INTERNAL PRINCIPLES  OF CONFLICTS  OF LAW)  AND 
APPLICABLE FEDERAL LAW. THE LEGALITY,  ENFORCEABILITY  AND  INTERPRETATION  OF THIS  AGREEMENT  AND  THE  AMOUNTS 
CONTRACTED  FOR, CHARGED  AND  RECEIVED UNDER  THIS  AGREEMENT WILL  BE GOVERNED  BY SUCH  LAWS. THIS AGREEMENT IS 
ENTERED INTO BETWEEN YOU  AND  US IN UTAH.  WE MAKE  DECISIONS  ABOUT GRANTING  CREDIT  TO YOU  FROM,  EXTEND  CREDIT TO 
YOU  UNDER  THIS  AGREEMENT  FROM,  AND  ACCEPT YOUR PAYMENTS IN, UTAH.
28. HEADINGS; CAPTIONS : Section and paragraph headings and captions used in this Agreement are for convenience and reference
purposes only, and do not limit or affect the meaning of the provisions in this Agreement. Unless the context specifically requires otherwise, 
the use of the singular in this Agreement includes the plural (and vice versa).
29. INQUIRIES OR QUESTIONS : You may address any inquiries or questions which you have about your Account to BMW Bank of 
North America, P.O. Box 9210, Old Bethpage, NY 11804, or you may call us at 866-4MY- MINI.  
Covered Borrowers under the Military Lending Act. Effective October 3, 2017 for New Accounts: Federal law provides 
important protections to members of the Armed Forces and their dependents  relating to  extensions of consumer credit. In general, the cost of 
consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This 
rate must include, as applicable to the credit transaction or account: The costs associated with credit insurance premiums; fees for 
ancillary products sold in connection with the credit transaction; any applicatio n fee charged (other than certain application fees for specified 
credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit card account). To hear 
disclosures related to the Military Lending Act, please call this toll-free number: 1-8 77-724-3317.  
MARYLAND RESIDENTS: Finance charges will be imposed on the outstanding balances from month to month in amounts or at rates not 
in excess of those permitted by law. You have the right under Maryland Commercial Law Code Section 12-510 to receive an answer to a written 
inquiry concerning the status of your Account.  
NEW JERSEY RESIDENTS: Because certain provisions of this Agreement are subject to applicable law, they may be void, unenforceable or 
inapplicable in some jurisdictions. None of these provisions, however, is void, unenforceable or inapplicable in New Jersey.  
OHIO RESIDENTS: The Ohio laws against discrimination require that all creditors make credit equally available to all credit worthy 
customers, and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio civil rights 
commission administers compliance with this law.  
WISCONSIN RESIDENTS: No provision of a marital property agreement, a unilateral statement under Wisconsin Statutes section 766.59 or 
a court decree under section 766.70 adversely affects the interest of the creditor unless the creditor, prior to the time the credit is granted, is 
furnished a copy of the agreement, statement or decree or has actual knowledge of the adverse provision when the obligation to the creditor is 
incurred. 
YOUR BILLING RIGHTS:  Keep This Document For Future Use 
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 
What to Do If You Find a Mistake on Your Statement 
If you think there is an error on your statement, please contact us at 1-866-469-6464 : 
BMW Bank of North America  
P.O. Box 9210  
Old Bethpage, NY 11804  In your communication , please provide the  following information: 
�Account information: Your name and account number.
�Dollar amount: The dollar amount of the suspected error.
�Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.
You must contact us: 
�Within 60 days after the error  appeared  on your statement.
�At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.
What Will Happen After We Receive Your Communication:
We must do two things: 
1. Within 30 days of notification , we must tell you that we received your communication . We will also tell you if we have already corrected the 
error.
2. Within 90 days of receiving your communication , we must either correct the error or explain to you why we believe the bill is correct. 
While we investigate whether or not there has been an error: 
�We cannot try to collect any amount in question, or report you as delinquent on that amount.
�The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
�While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
�We can apply any unpaid amount against your credit limit.
After we finish our investigation, one of two things will happen: 
�If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount .
�If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a
statement of the amount that you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we
think you owe .
If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we 
cannot report  you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported 
you as delinquent, and we must let those organizations know when the matter has been settled between us. 
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question, even if your bill is correct. 
Your Rights If You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your credit card and you have tried in good faith to correct the 
problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.   
To use this right, all of the following must be true: 
1. The purchase must have been  made in your home state or within 100 miles of your current mailing address, and the purchase price must have
been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own
the company that sold you the goods or services.)
2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your
credit card account do not qualify.
3. You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisfied with the purchase, contact us at 1-866-469-6464 or send a letter to : 
 BMW Bank of North America  
P.O. Box 9210  
Old Bethpage, NY 11804 
While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. 
At that point, if we think you owe an amount and you do not pay, we may report  you as delinquent .  
M-125080 4/2018