(3)  Describe  the  error  and  explain,  if  you  can,  why  you  believe  there  is  an 
error. If you need more information, describe the item you are not sure  
about. If you have authorized us to pay your credit card bill automatically  
from your savings or checking account, you can stop the payment on any 
amount you think is wrong. To stop the payment, your letter must reach us  
three business days before the automatic payment is scheduled to occur.

Your Rights and Our Responsibilities After We Receive Your Written Notice.
We must acknowledge your letter within 30 days, unless we have corrected the error 
by then. Within 90 days, we must either correct the error or explain why we believe 
the bill was correct.

After we receive your letter, we cannot try to collect any amount you question, or 
report you as delinquent. We can continue to bill you for the amount you question, 
including finance charges, and we can apply any unpaid amount against your credit 
limit. You do not have to pay any questioned amount while we are investigating, but 
you are still obligated to pay the parts of your bill that are not in question.

If we find that we made a mistake on your bill, you will not have to pay any finance 
charges related to any questioned amount. If we did not make a mistake, you may 
have to pay finance charges, and you will have to make up any missed payments on 
the questioned amount. In either case, we will send you a statement of the amount 
you owe and the date that it is due.

If you fail to pay the amount we think you owe, we may report you as delinquent. 
However, if our explanation does not satisfy you and you write to us within 10 days 
telling us that you still refuse to pay, we must tell anyone that we report you to that 
you have a question about your bill. And, we must tell you the name of anyone we 
reported you to. We must tell anyone we report you to that the matter has been settled 
between us when it is final. If we do not follow these rules, we cannot collect the first 
$50 of the questioned amount even if your bill was correct.

Special Rule for Credit Card Purchases.
If you have a problem with the quality of property or services that you purchased with 
a credit card, and you have tried in good faith to correct the problem with the mer-
chant, you may have the right not to pay the remaining amount due on the property 
or services. There are two limitations on this right:

1)  You must have made the purchase in your home state or, if not within your  

home state, within 100 miles of your current mailing address, and 

2)  The purchase price must have been more than $50.

The limitations do not apply if we own or operate the merchant, or if we mailed you 
the advertisement for property or services.

necessary in the course of review of any credit extended under this agreement. If you 
ask us, we will tell you whether we asked for credit reports about you. If we did, we 
will give you the name and address of the credit-reporting agency.
28. Internet Gambling Disclosure. You may use your Security Service Federal Credit 
Union  Visa  and/or  MasterCard,  hereinafter  referred  to  as  “card,”  to  conduct  any 
transaction or obtain any credit union service permitted by law. Your Security Service 
Federal Credit Union credit card may not be used for Internet gambling transactions. 
The credit union will decline ALL KNOWN Internet gambling transaction requests. 
The credit union may also decline ALL transactions with a mismatched expiration 
date and transactions that are hand-keyed  if the hand-keyed  transaction  is for any 
type of betting, including lottery tickets, casino gaming chips, off-track betting, and 
wagers. You agree that the use of the card to obtain a service or effect a transaction that 
is illegal under the law of any jurisdiction where originated, effected or accomplished 
will be a default and breach of this agreement. As a result, Security Service Federal 
Credit Union may terminate the access to the service or withdraw the right to use 
the card and/or demand the return of all cards or other access devices issued to you. 
If illegal use of your card occurs, you waive the right to sue Security Service Federal 
Credit Union and agree to indemnify and hold Security Service Federal Credit Union 
harmless from any suits or other legal action or liability which may be asserted directly 
or indirectly, against Security Service Federal Credit Union arising out of or resulting 
from the illegal use of this card.

29. Arbitration.  Any  claim,  dispute,  or  controversy  (whether  in  contract,  tort,  or 
otherwise) arising from or relating to this agreement or the relationships which result 
from this agreement, including the validity or enforceability of this arbitration clause 
or any part thereof or the entire agreement (“claim”) shall be resolved, upon the elec-
tion of you or us, by binding arbitration pursuant to this arbitration provision and the 
Code of Procedure of the National Arbitration Forum in effect at the time the claim 
is filed. THE PARTIES ACKNOWLEDGE THAT THEY AGREE TO RESOLVE 
ANY  CLAIMS  THROUGH  ARBITRATION,  AND  THAT  THEY  HEREBY 
WAIVE THEIR RIGHTS TO LITIGATE CLAIMS IN A COURT UPON THE 
ELECTION OF ARBITRATION BY EITHER PARTY.

30. Other Agreements. This agreement supersedes all prior agreements between you 
and us governing the use of cards and checks issued by us.

31. Notices. You may pay the full amount you owe us at any time. A negative credit 
report reflecting on your credit record may be submitted to a credit-reporting agency 
if you fail to keep your promises under this agreement.

YOUR BILLING RIGHTS
KEEP THIS NOTICE FOR FUTURE USE
This notice contains important information about your rights and 
responsibilities under the Fair Credit Billing Act.

NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL
If you think your bill is wrong, or if you need more information about a transaction 
on your bill, write us on a separate sheet at the address listed on your bill. Write to us 
as soon as possible. We must hear from you not later than 60 days after we sent you 
the first bill on which the error or problem appeared. You can telephone us, but doing 
so will not preserve your rights.
In your letter, give us the following information:

(1)  Your name and account number.

     (2)  The dollar amount of the suspected error.

M-99870
(01/10)

SECURITY SERVICE FEDERAL CREDIT UNION
CREDIT CARD AGREEMENT AND DISCLOSURE OF CREDIT TERMS

1.  Words Used Often in This Agreement. “Agreement” means this Security Service 
Federal Credit Union Credit Card Agreement. “We,” “us” and “our” mean Security 
Service  Federal  Credit  Union.  “You”  and  “your”  mean  the  person  who  signed  an 
application for an account with us. If more than one person signed the application, 
“you” and “your” mean each person who signed the application. “Account” means 
your credit card account with us. “Card” means the credit card issued to you for your 
account with us. If we issue more than one credit card to you, “card” includes each 
credit card issued to you. “Check” or “checks” means the CheckMates issued to you 
for your account with us.  “ATM” means automated teller machine.

2.  This Is Your Contract with Us. You have submitted an application for an ac-
count with us. By using or permitting another to use your card(s), you are accepting 
the terms of this agreement and agreeing to keep all your promises to us contained in 
this agreement.

3.  Sign the Card and Keep This Agreement. You must sign the card before you use 
it. You should read this agreement and keep it for your records.

4.  Promise to Pay. You promise to pay us the amount of all purchases and all cash 
advances that you make using the card and all other charges, including the finance 
charge incurred under this agreement. You also promise to pay us the amount of all 
checks used. Each use of a check is a cash advance. Each use of the card at an ATM to 
obtain cash is also a cash advance. If you allow any person to use the card or a check, 
you must pay for their purchases, cash advances and other charges, too.

5.  Promise to Pay Applies to All Applicants. If more than one person signed the 
application, each of you promises to pay all amounts owed to us under this agree-
ment. This means that we may collect money owed to us from each of you or from all 
of you.

6.  Your Credit Limit. We will tell you the maximum amount you may owe us at 
any one time. That amount is your credit limit. We may, in our sole discretion, pay 
any checks or allow additional borrowing if you are already up to your credit limit or 
if the borrowing would take you over your credit limit. 

7.  Monthly Statement and Payments. We will send you a statement each month if 
your account has a balance. We will send you one statement for all cards issued with 
your account number. If more than one person signed the application, we will send 
the statement to the first person listed on the application. Each statement covers a 
billing cycle.  A billing cycle is the number of days from the day after the “statement 
date” on your last statement to the “statement date” on your current statement.
Your monthly statement will show your new balance, which is the total amount you 
owe us as of the statement date. It will also show the minimum payment. Your mini-
mum payment will be either $10.00 or 2% of the new balance, rounded up to the 
nearest  dollar,  whichever  is  greater.  If  your  new  balance  is  less  than  $10.00,  your 
minimum payment will be the amount of the new balance. You must pay at least the 
minimum payment by the payment due date shown on your statement. The payment 
due date for a billing period will be 25 days after the billing period ends. You may pay 
the new balance in full or in part at any time. If you pay more than the minimum 
payment, you must still pay the minimum payment on the next statement.

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8.  Penalty  for  Late  Payment.  If  we  do  not  receive  the  full  amount  of  your 
minimum monthly payment by the date it is due, a late charge of $20.00 will be 
added to your account balance.

9.  Pay  Ahead  Option.  “Pay  ahead  option”  means  an  option  we  give  you  to 
reduce the minimum payment on the next one or two statements you receive 
by paying more than the minimum payment shown on your current statement. 
If you pay more than the minimum payment shown on your current statement, 
the excess amount will reduce the minimum payment on your next statement, or 
your next two statements if the excess amount is sufficient. You may not reduce 
the minimum payment on more than your next two statements under the pay 
ahead option.

10.  Other Payment Terms. All your payments to us must be in U.S. dollars. All 
checks and other payment instruments or automatic debits must be drawn on 
funds on deposit in the United States. If your payment, check, automatic debit, 
or other payment instrument is returned unpaid for any reason, we will charge 
your account a $20.00 fee. If a CheckMates check is presented to us for payment 
and your available credit is not sufficient to cover the check, the check will not 
be honored and we will charge your account a $20.00 fee. We can accept partial 
or late payments, as well as payments that are marked with “paid in full” or any 
other similar language without losing any of our rights under this agreement. For 
payment amounts less than or equal to your minimum payment we will apply 
your payment and credits in the following order:

(1)  Unpaid finance charges;
(2)  Late payment penalties;
(3)  Cash advances from your previous billing periods;
(4)  Purchases from your previous billing periods;
(5)  Cash advances from your current billing period; and
(6)  Purchases from your current billing period.

Payments received in excess of your minimum payment will be allocated to pur-
chases and cash advances with the highest Annual Percentage Rate.

11. Periodic Interest Rate Determination. Periodic Rates (Variable Rate). The 
Monthly  Periodic  Rate  applied  to  the  balance  subject  to  a  finance  charge  for 
both purchases and cash advances will be a floating rate based upon an index. 
However, regardless of the index value, the Annual Percentage Rate corresponding 
to the Monthly Periodic Rate will never exceed EIGHTEEN PERCENT (18%), 
which  is  called  the  “Maximum  Annual  Percentage  Rate”  and  will  never  fall 
below EIGHT PERCENT (8%) for Gold, NINE PERCENT (9%) for Classic, 
TWELVE  PERCENT  (12%)  for  Member  Credit  Rewards  and  THIRTEEN 
PERCENT (13%) for Student/Merit, which are called the “Minimum Annual 
Percentage Rates.”

a.  The index used to calculate the periodic rate is the “prime rate” as pub-
lished  in  the  Money  Rates  table  of  the  Wall  Street  Journal.  The  index  value 
used for a given billing cycle will be the value published on the last day of your 
previous billing cycle. If the index is not published that day, the most recently 
published value before that day will be used to determine the Monthly Periodic 
Rate.  If  more  than  one  prime  rate  is  published,  the  index  will  be  the  highest 
rate published. If the Wall Street Journal ceases as a publication, we may use the 
prime rate published by any other newspaper or general circulation.

b.  We will add three percentage points to the index value on Gold accounts, 
four percentage points to the index value on Classic accounts, seven percentage 
points to the index value on Member Credit Rewards accounts and eight per-

centage points to the index value on Student/Merit accounts to get the Annual 
Percentage Rate that will apply to your respective account for the next billing 
cycle. Then, the Annual Percentage Rate for the billing cycle will be divided by 
12 to get the Monthly Periodic Rate for the billing cycle.

c.  In the event the Annual Percentage Rate for the billing cycle either ex-
ceeds the Maximum Annual Percentage Rate or falls below the Minimum Annu-
al Percentage Rate, then we will divide the appropriate Maximum or Minimum 
rate by 12 to get the Monthly Periodic Rate for the billing cycle.

12. When Finance Charge Is Imposed.

* Cash Advance Loans: There is no “free period.” A finance charge will be 
imposed on cash advance loans that you obtain through the use of your card as of 
the date of each such cash advance loan and will continue to accrue until the date 
of full payment and all billed finance charges have been credited to your account. 
Such finance charges will appear on your next statement.

* Retail Purchases of Goods and Services: There is a “free period.” When 
the total balance is paid in full within twenty-five (25) days after the statement 
date (on or before the payment due date), no additional finance charge will be 
applied to new purchases appearing on the statement. If the new balance is not 
paid in full each month, within the prescribed time limitation, a finance charge 
will be imposed on the previous balance and on new purchases as of the date such 
purchase is posted to your account. Finance charges will continue to accrue until 
the date full payment of these items and all billed finance charges have been cred-
ited to your account. Such finance charges will appear on your next statement.

13. How  We  Compute  the  Balance  on  which  Periodic  Finance  Charges 
Are  Assessed.  If  payment  in  full  for  the  entire  new  balance  shown  on  your 
statement from the previous billing cycle was received by us within 25 days after 
the  statement  date  (by  the  payment  due  date),  new  charges  appearing  on  the 
current  statement  are  excluded  from  the  following  calculation:  We  figure  the 
finance charge on your account by applying the periodic rate to the “average daily 
balance”  of  your  account  (including  current  transactions). To  get  the  “average 
daily balance,” we take the beginning balance of your account each day, add any 
new advances or purchases and subtract any payments or credits and any unpaid 
finance  charges.  This  gives  us  the  daily  balance.  Then  we  add  up  all  the  daily 
balances for the billing cycle and divide by the total number of days in the billing 
cycle. This gives us the “average daily balance.” The “average daily balance” is then 
multiplied by the periodic rate shown above to determine your periodic finance 
charge.

14. Foreign Transactions. If you use your card or checks to purchase goods or 
services,  or  to  obtain  cash  in  another  country,  your  statement  will  reflect  the 
conversion of the foreign currency transaction amount into U.S. dollars. The cur-
rency conversion rate used to determine the transaction amount into U.S. dollars 
may be either a wholesale market rate or government-mandated rate in effect the 
day Visa or MasterCard processes the transaction, which may differ from the date 
the transaction occurred or when it is posted to the cardholder’s acccount. A 1% 
Foreign Currency Fee will be assessed on all foreign transactions.

15. Liability for Unauthorized Use. You must tell us at once if the card or check 
is lost or stolen or you think someone used your account without your permis-
sion. We may ask you to pay if someone used the card or check without your 
permission. We will not ask you to pay if use of the card or check without your 
permission occurs after you notify us that the card or check is lost or stolen. You 
may notify us that the card or check is lost or stolen by calling 1-800-725-5411 
or 1-800-556-5678 or (210) 476-4455. Your liability for unauthorized use will 
not exceed $50.

16. Address for Notices to Us. All notices under this agreement should be ad-
dressed  to  Security  Service  Federal  Credit  Union,  Box  691550,  San  Antonio, 
Texas 78269-1550; Telephone 1-800-725-5411.

17. Changes in the Terms of This Agreement. We may change the terms of this 
agreement by mailing a written notice to you at your last address shown on our 
records.

18. Deferred Payment Option. “Deferred payment option” means an option we 
give you to not pay a minimum payment by the payment due date for a billing 
period we designate. From time to time, we may give you a deferred payment op-
tion. If we do so and you exercise the deferred payment option, we will continue 
to add a finance charge to your account as stated in paragraph 12. Beginning with 
the next billing period following your exercise of a deferred payment option, the 
minimum payment terms stated in paragraph 7 shall apply again.

19. You May Cancel the Account. You may cancel the account whenever you 
choose. To cancel the account, notify us at the address shown in paragraph 16 in 
writing that you want to cancel the account. You must still pay us any amount 
that you owe us.

20. We May Cancel the Account. We have the right to cancel the account at any 
time. You must return the card if we ask you to do so. You may not use the card 
after we have asked you to return it.

21. If You Do Not Pay Us. If you do not pay us at least the minimum payment 
each month by the payment due date, we have the right to cancel the account and 
require you to pay the full amount you owe us at once (after notice if required by 
applicable law). We also have these rights if you do not keep each of your other 
promises in this agreement or if any of your statements in the application for the 
card were not true or were incomplete.

22. Attorney Fees. If we refer your account to an attorney for collection, we may 
charge you (in states where permitted by law) for reasonable attorney fees and 
court costs incurred by us. This paragraph will not be considered a part of this 
agreement if you live in a state that does not allow us to collect attorney fees and 
court costs.

23. The Provisions of This Agreement Are Separable. If any provision of this 
agreement is held to be invalid or unenforceable, the rest of this agreement will 
not be affected.

24. Limitation of Our Responsibility. We will not be responsible for merchan-
dise or services purchased by you with the card unless required by law.  We will 
not be responsible for the refusal of any person to honor the card or the checks or 
if you are not able to use the card at an ATM.

25. Assignment of Your Account. We may assign your account without obtain-
ing your consent.

26. What Law Applies. We make the decision to issue a card to you from our 
offices  in  San  Antonio, Texas. Texas  and  federal  laws  apply  to  this  agreement. 
These laws will be used to interpret our rights and your obligations under this 
agreement.

27. Credit Reporting Agencies. We may give information about your payment 
history under this agreement to other persons or companies when permitted by 
law. You authorize us to make whatever credit or investigative inquiries we deem 

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