YOUR BILLING RIGHTS: KEEP THIS DOCUMENT FOR FUTURE USE.

This notice tells you about your rights and responsibilities under the Fair Credit Billing Act.

WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT
If you think there is an error on your statement, write to us at the address shown on your monthly 
billing statement.

In your letter, give us the following information:

•  Account Information: Your name and account number.
•  Dollar Amount: The dollar amount of the suspected error.
•  Description of Problem: If you think there is an error on your bill, describe what you believe 

is wrong and why you believe it is a mistake.

You must contact us:

•  Within 60 days after the error appeared on your statement.
•  At least 3 business days before an automated payment is scheduled, if you want to stop 

payment on the amount you think is wrong.

You must notify us of any potential errors in writing (or electronically). You may call us, but if you 
do, we are not required to investigate any potential errors and you may have to pay the amount 
in question.

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER
When we receive your letter, we must do two things:

1.  Within  30  days  after  receiving  your  letter,  we  must  tell  you  that  we  received  your  letter. 

We will also tell you if we have already corrected the error.

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you 

why we believe the bill is correct.

While we investigate whether or not there has been an error:

•  We cannot try to collect the amount in question, or report you as delinquent on that 

amount.

•  The charge in question may remain on your statement, and we may continue to charge 

you interest on that amount.

•  While you do not have to pay the amount in question, you are responsible for the 

remainder of your balance.

•  We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:

•  If we made a mistake:  You will not have to pay the amount in question or any interest or 

other fees related to that amount.

•  If we do not believe there was a mistake: You will have to pay the amount in question, 

along with applicable interest and fees. We will send you a statement of the amount you 
owe and the date payment is due. We may then report you as delinquent if you do not 
pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 
days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without 
also reporting that you are questioning your bill. We must tell you the name of anyone to whom 
we reported you as delinquent, and we must let those organizations know when the matter has 
been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount in 
question, even if your bill is correct.

YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES
If you are dissatisfied with the goods or services that you have purchased with your credit card, 
and you have tried in good faith to correct the problem with the merchant, you may have the right 
not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1.  The purchase must have been made in your home state or within 100 miles of your 

current mailing address, and the purchase price must have been more than $50. (Note: 
Neither of these are necessary if your purchase was based on an advertisement we 
mailed to you, or if we own the company that sold you the goods or services.)

2.  You must have used your credit card for the purchase. Purchases made with cash advances 

from an ATM or with a check that accesses your credit card account do not qualify.

3.  You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in 
writing (or electronically) at the address shown on your monthly billing statement.

While we investigate, the same rules apply to the disputed amount as discussed above. After we 
finish our investigation, we will tell you our decision. At that point, if we think you owe an amount 
and you do not pay, we may report you as delinquent.

REV. 01/13

01.13_CREDITCARD_AGREEMENT

PINNACLE BANK/BANK OF COLORADO
CREDIT CARD AGREEMENT

This  Agreement,  along  with  the  Credit  Application  and  Credit 
Account  Disclosures  comprises  the  Credit  Agreement  between 
you and Pinnacle  Bank/Bank  of  Colorado.  It  applies  to  you  and 
to all eligible users of your card(s). It is effective on the date your 
card is activated and terminates on the date of expiration shown 
on your card. Your signature on the credit card application means 
that you have read and agree to the terms of this Agreement. You 
acknowledge receipt of a copy of this Agreement.

A. WORDS OFTEN USED IN THIS AGREEMENT
In  this  Agreement,  “We,”  “Us,”  and  “Our”  mean  Pinnacle  Bank/
Bank of Colorado. “You” and “Your” mean each person who signs 
an application for, or otherwise requests, a credit card account 
with us. “Account” means your credit card account with us. “Card” 
means each credit card we issue to you for your Account.

B. AGREEMENT
You  agree  to  the  terms  of  this  Agreement.  When  you  use  your 
Account or let someone else use it, you promise to pay the total 
amount of the transaction as well as any interest or fees that may 
be  due.  All  amounts  owed  must  be  paid  in  United  States 
dollars.  You  promise  to  do  everything  this  Agreement  requires 
of  you.  You  will  be  legally  bound  by  this  Agreement  if  you 
sign an application to obtain credit from us, or if you sign a sales 
draft, or if you use or permit someone else to use the card. If the 
Account is a joint Account, you and the joint Account holder each 
will be bound by this Agreement and each of you will be jointly and 
individually  responsible  for  repaying  all  amounts  due  under  this 
Agreement. Any authorized user of your Account will, by such use of 
the Account, be bound by the terms of this Agreement.

You  understand  and  agree  that  we  will  be  unable  to  determine 
whether  any  particular  transaction  on  your  Account  has  been 
conducted by you, your joint Account holder or the authorized user 
or if the transaction by the authorized user was indeed authorized 
by you or made for your benefit. If you fail to comply with any of the 
terms of this Agreement, we may declare all amounts you owe to 
be  immediately  due  and  payable,  prohibit  further  transactions 
on  your  Account,  cancel  the  card(s)  and  revoke  any  privileges 
associated with your Account. 

C. HOW YOUR CARD MAY BE USED
Your card may be used at any place where Visa® and MasterCard® 
credit cards are accepted. For your own protection, please sign the 
card before using it. Your signature on the card is not a prerequisite 
to  your  obligation  to  pay  amounts  incurred  on  your  Account.  If  a 
card is lost or stolen, you must tell us at once. You must also tell us 
at once if you think someone used a card without your permission. 
You may either write us a letter or call us at the address and phone 
number shown on your Statement. Until you do, you may have to 
pay (up to $50.00) for purchases made by anyone who used the card 
without your permission.

D. CREDIT LIMIT
Your Credit Limit is the total maximum amount we allow you to owe 
us at any time. You may not exceed any credit limit that we set for 
your Account. If you do use the Account for more than your Credit 
Limit,  we  can  still  charge  you  for  all  purchases,  Interest  Charges 
and  other  charges  without  giving  up  any  of  our  rights  under  this 
Agreement. We may change your Credit Limit at any time.  

E. PAYMENTS
You may pay all of your Account balance at any time without penalty. 
You  must  pay  us  at  least  the  Minimum  Payment  Due  for  each 
Billing  Period  by  the  Payment  Due  Date  shown  on  your  monthly 
billing Statement. The Payment Due Date is the date the Minimum 
Payment Due is due to us.

F. INTEREST
At  the  end  of  each  day  we  will  add  new  charges  to  your  balance 
and subtract payments we receive, and other credits that may apply. 
Your  Annual  Percentage  Rate  (APR)  is  shown  on  the  Credit  Card 
Application.  The  APR  is  divided  by  365  and  rounded  to  the  next 
highest  hundred  thousandth  of  a  percentage  point  to  determine 
your Daily Periodic Rate.  The daily periodic rate is used to determine 
the amount of periodic interest rate charges.

G. DISCLOSURE OF VARIABLE RATES
Variable  APRs  are  calculated  by  adding  16.00%  to  the  U.S.  prime 
rate published in The Wall Street Journal on the first day of the prior 
month (“Prime Rate”). The Annual Percentage Rate (APR) may vary 
April 1 or October 1 of each year.  An increase in the Prime Rate will 
increase  your  applicable  Daily  Periodic  Rates,  which  may  increase 
the  Interest  Charge  due  on  your  Account  and  may  increase  the 
Minimum Payment Due. Each time the APR changes; we will apply it 
to any applicable balances.

H. BALANCE COMPUTATION METHOD
The interest charges for the billing cycle are computed by applying 
the  monthly  periodic  rate  to  the  “average  daily  balance”  of 
purchases (including cash advances and/or balance transfers). 

To get the average daily balance, we take the beginning balance of 
your account each day, add any new purchases or cash advances/
balance transfers, and subtract any payments, credits, non-accruing 
fees, and unpaid interest charges.  This gives us the daily balance.  
Then  we  add  up  all  the  daily  balances  for  the  billing  cycle  and 
divide the total by the number of days in the billing cycle.

I. GOVERNING LAW 
This Agreement is governed by laws of the state in which our main 
office  is  located,  and  applicable  federal  law.  This  is  the  law  we 
are speaking of when we refer to a term permitted or required by 
applicable law.

J. FEES
Fees  that  you  may  be  charged  for  services  provided  are  set  forth 
in  the  Credit  Disclosures  section  of  the  Credit  Application.  By 
executing the Application you agree to pay them.

K. DISPUTE RESOLUTION
We  can  delay  enforcing  our  rights  under  this  Agreement 
without  losing  them.  If  any  provision  of  this  Agreement  is  in 
conflict  with  applicable  law,  that  provision  will  be  considered 
to  be  modified  to  conform  with  applicable  law.  All  disputes 
concerning  this  Agreement  and  use  of  cards  issued  pursuant 
to  it  will  be  resolved  pursuant  to  federal  and  state  law.  We  will 
promptly notify you once our investigation has been completed.  

L. UNLAWFUL TRANSACTIONS
You agree that you will not use your Account for any transaction 
that  is  unlawful.  In  addition,  we  reserve  the  right  to  deny 
transactions  or  authorizations  from  merchants  we  determine 
are  apparently  engaging  in  the  Internet  gambling  business  or 
identifying  themselves  through  the  Card  Transaction  records  or 
otherwise as engaged in such business.

M. CHANGE IN TERMS OF YOUR ACCOUNT 
We can change or add to any terms of your Account at any time. 
We  do  not  guarantee  that  the  fees  and  the  Annual  Percentage 
Rates (APRs) on your Account are for any particular length of time. 
Future changes will be made in accordance with this Agreement and 
applicable law. We will provide you with such notice as is required by 
applicable law. You may cancel your card without penalty if you do 
not accept such changes, and you may pay off the existing balance 
under the account terms in place at time of cancellation. 

N. CHANGE OF NAME, ADDRESS OR TELEPHONE NUMBER(S) 
You  are  responsible  for  promptly  notifying  us  of  a  change  in  your 
name,  address  (including  any  e-mail  address  at  which  you  agree 
to  be  contacted),  or  telephone  number(s)  including  any  wireless 
telephone number(s).