Visa® Credit Card Disclosure & 
Cardholder Agreement

negligent or do not provide proper notiﬁ ca-
tion, you may be liable for the entire amount of 
money taken. If your statement shows transac-
tions that you did not make, tell us at once. If 
you do not tell us within sixty (60) days after we 
sent you the ﬁ rst statement on which the error/
problem appeared, you may not get back any 
money you lost after the sixty (60) days if we 
could have stopped someone from taking the 
money. When you call we may ask you to send 
us a written statement of what happened within 
10 days. Please provide the following informa-
tion:

  Your name and account number.
  The dollar amount of the suspect trans-

action or error.

  Describe the transaction in question 

and explain why you believe there is an 
unauthorized transaction or error. If you 
need more information, describe the 
item you are not sure about.
  If an amount is in dispute, you are not re-
quired to make payments on the amount of the 
dispute; however, you will need to continue 
making payments on any amount not in dis-
pute.
  We will tell you the results of our investiga-
tion within ten (10) business days after we hear 
from you and will correct any error promptly. If 
we need more time, we may take up to 45 days 
to investigate your complaint or question. If we 
decide to do this, we will credit your account 
within ten (10) business days. Our business days 
are Monday through Friday; holidays are not in-
cluded. If we decide there was no error, we will 
send you a written explanation within three (3) 
business days after we ﬁ nish our investigation. 
You may ask for copies of the documents that 
were used in our investigation.
  If we ﬁ nd that we made a mistake on your bill, 
you will not have to pay any ﬁ nance charges 
related to any questioned amount. If we didn’t 
make a mistake, you may have to pay ﬁ nance 
charges, and you will have to make up any 

  This disclosure is designed to give you infor-
mation concerning your Arizona Central Credit 
Union Visa Credit Card.
  Note: Please read this agreement thoroughly 
before using your card. Use of the card acknowl-
edges your understanding of and agreement to 
the terms and conditions of the Arizona Central 
Credit Union Visa Card Disclosure and Agree-
ment.
  In this Agreement the words you and your 
mean each and all of those who apply for the 
Visa Card, use the card or who sign the applica-
tion for Visa credit line. Card means the Visa 
Credit Card and duplicates and renewals we 
issue. Account means your Visa Card line of 
credit account with us. We, us and ours mean 
Arizona Central Credit Union.
  If you have not been given a copy of Arizona 
Central Credit Union’s Electronic Funds Trans-
fer Disclosure, ask for one from any Arizona 
Central Credit Union employee. We can also 
send you one by mail. Please send your request 
to Arizona Central Credit Union, Attention: 
Member Services, P.O. Box 11650, Phoenix, 
Arizona 85061-1650. You may also call us at 
(602) 264-6421 or toll free 1-866-264-6421.

Liability: Tell us AT ONCE if you believe your 
Arizona Central Credit Union Visa Credit Card 
has been lost or stolen or that an unauthorized 
transaction has occurred or may occur. You may 
call or write: Arizona Central Credit Union, 
P.O. Box 11650, Phoenix, Arizona 85061 or 
call us at (602) 264-6421 or toll free 1-866-264-
6421.

  In most cases (assuming no negligence) where 
we are notiﬁ ed within two (2) business days of 
discovering the card has been lost or stolen, 
the cardholder is not responsible for the loss. 
Prompt notiﬁ cation is the best way of keeping 
your losses down. To minimize or eliminate your 
potential loss, contact us immediately upon 
discovering the lost or missing card. If you are 

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Visa® Credit Card Disclosure & 
Cardholder Agreement

for charges made by yourself, your spouse and 
minor children and anyone you allow to use the 
card or to whom you give the personal identiﬁ -
cation number (PIN). You are also responsible 
for charges made by anyone else to whom you 
give your card, and this responsibility continues 
until the credit union is notiﬁ ed in writing. You 
cannot disclaim responsibility by notifying us, 
but we will close the account for new transac-
tions. Your obligation to pay the account bal-
ance continues even though an agreement, di-
vorce decree or other court judgment to which 
we are not a party may direct you or one of the 
other persons responsible to pay the account.  
Any person using the card is jointly responsible 
with you for charges he or she makes, but if that 
person signs the card he or she becomes a party 
to this Agreement and is also jointly responsible 
for all charges on the account, including yours.

2. Lost/Stolen Card Notiﬁ cation. If you be-
lieve the card has been lost or stolen, you will 
immediately call the credit union ay (602) 264-
6421 or toll free at 1-866-264-6421. You may 
be charged a recovery fee up to $75.00 if you or 
your joint owner(s) use Visa Card(s) that have 
been reported lost or stolen. A $10.00 fee may 
be assessed for each replacement card.

3. Liability for Unauthorized Use. You under-
stand that your liability to the credit union shall 
not exceed $50.00 for any card transactions 
resulting from the loss, theft or other unauthor-
ized use of the card, provided that the notice 
is timely, within two (2) days of discovering 
the card lost or missing. Also, if you do not 
tell us within sixty (60) days after we sent you 
the ﬁ rst statement on which the error/problem 
appeared, you may not get back any money you 
lost after the sixty (60) days if we could have 
stopped someone from taking the money.  

4. Credit Line. Upon approval, we will estab-
lish a self-replenishing line of credit for you and 

missed payments on the questioned amount. In 
either case, we will send you a statement of the 
amount you owe and the date that it is due.
  The plastic cards issued by Arizona Central 
Credit Union are the property of Arizona Cen-
tral Credit Union; we may request that they be 
returned to the credit union at any time. Ari-
zona Central Credit Union may revoke credit 
card privileges if your account is not in good 
standing or if we doubt the ability to collect. 
If your card privileges are revoked, you will be 
sent written notiﬁ cation of adverse action.

Special Rule for Credit Card Purchases
  If you have a problem with the quality of 
property or services that you purchased with 
a credit card, and you have tried in good faith 
to correct the problem with the merchant (in 
writing), you may have the right not to pay the 
remaining amount due on the property or ser-
vices. There are some limitations on this right:
(a)  You must have made the purchase in 

your home state, or, if not within your 
home state, within 100 miles of your 
current mailing address.

(b)  The purchase price must have been 

more than $50.

(c)  You have tried in good faith to cor-
rect the problem with the merchant 
directly in writing.

(d)  You act timely.

  These limitations do not apply if we own or 
operate the merchant, or if we mailed you the 
advertisement for the property or services.
   In order to continue beneﬁ ts of an Arizona 
Central Credit Union Visa Credit Card, you 
must remain a member in good standing. One 
requirement is that you maintain a minimum 
share in your account with us. 

1. Responsibility. If we issue you a card, you 
agree to repay all debts and the FINANCE 
CHARGE arising from the use of the card 
account. For example, you are responsible 

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Visa® Credit Card Disclosure & 
Cardholder Agreement

may of course, pay more frequently, pay more 
than the minimum payment or pay the total 
new balance in full, and you will reduce the FI-
NANCE CHARGE by doing so. The minimum 
payment will be either (a) 2.5% of your total 
new balance, or $10.00, whichever is greater; 
or (b) your total new balance, if it is less than 
$10.00, plus (c) any portion of the minimum 
payment(s) shown on prior statement(s) which 
remains unpaid. In addition, at any time your 
total new balance exceeds your credit line, you 
must immediately pay the excess. We will ap-
ply your payments ﬁ rst to LATE CHARGES; 
then to previously billed and unpaid FINANCE 
CHARGES; then to previously billed pur-
chases; then to new purchases, whether or not 
billed on the monthly statement; and then cash 
advances.

7. Finance Charges. You can avoid a FI-
NANCE CHARGE on purchases by paying the 
full amount of the new balance of purchases 
each month within 25 days of your statement 
closing date, which is the last day of the month. 
Otherwise, the new balance of purchases, and 
subsequent purchases from the date they are 
posted to your account, will be subject to a FI-
NANCE CHARGE. Cash advances are always 
subject to a FINANCE CHARGE from the date 
they are posted to your account. Foreign Trans-
actions are subject to a currency conversion fee 
which is considered a FINANCE CHARGE. 
FINANCE CHARGES (interest) is calculated 
on your balances or purchases and cash advanc-
es for foreign transactions in the account.

Daily principal balance is calculated sepa-
rately from purchases and cash advances and is 
determined as follows: For each day during the 
statement period (billing cycle) the principal 
balance of purchases and of cash advances from 
the previous day are increased by any purchases 
or cash advances posted to the account that day. 
Each separate daily principal balance on the loan 

notify you of its amount when we issue the card. 
You agree not to let the account balance exceed 
this approved credit line. Each payment you 
make on the account will restore you credit line 
by the amount of the payment which is applied 
to principal. We may reduce your credit line, or 
revoke your card, and terminate this agreement. 
If negative action is taken, you will be provided 
an adverse action notice. Cause includes your 
failure to comply with this agreement or our ad-
verse reevaluation of your creditworthiness. You 
may also terminate this agreement at any time 
by paying the balance in full and turning in any 
outstanding cards, but termination by either 
of us does not affect your obligation to pay the 
account balance. The cards remain our property 
and you must recover and surrender to us all 
cards upon our request and/or upon termination 
of this Agreement.   
  From time to time, ACCU may upon request 
or on its own initiative increase your credit 
limit.  By making an authorized purchase and or 
cash advance you agree to adhere to the terms 
and conditions set-forth by the Credit Union in 
its disclosures.

5. Credit Information. You authorize us to 
investigate your credit standing when opening, 
renewing or reviewing your account, and you 
authorize us to disclose information regarding 
your account to credit bureaus and other credi-
tors who inquire of us about your credit stand-
ing. 

6. Monthly Payment. You will be sent a 
statement every month showing your previ-
ous balance of purchases and cash advances, 
the current transactions on your account, the 
remaining credit available under the credit 
line, the new balances of purchases and cash 
advances, the total new balance, the FINANCE 
CHARGE due to date, and the minimum pay-
ment within 25 days of your statement closing 
date, which is the last day of the month. You 

Page 3 of 6

Visa® Credit Card Disclosure & 
Cardholder Agreement

or cash advance draft which will be imprinted 
with your card. The other is to complete the 
transaction by using your Personal Identiﬁ cation 
Number (PIN) in conjunction with the card in 
an Automated Teller Machine or other type of 
electronic terminal that provides access to the 
Visa system. The monthly statement will identify 
the merchant, electronic terminal or ﬁ nancial 
institution at which transactions were made, but 
sales, cash advance, credit or other slips cannot 
be returned with the statement. You will retain 
the copy of such slips furnished at the time of the 
transaction in order to verify the monthly state-
ment. The credit union may make a reasonable 
charge for photocopies of slips you may request. 

11. Returns and Adjustments. Merchants and 
others who honor the card may give credit for 
returns or adjustments, and they will do so by 
sending us a credit slip, which we will post to 
your account. If your credits and payments exceed 
what you owe us, we will hold and apply this 
credit balance against future purchases and cash 
advances; if it is $1 or more, refund it on your 
written request or automatically after 6 months.

12. Plan Merchant Disputes. We are not respon-
sible for the refusal of any plan merchant or ﬁ nan-
cial institution to honor your card. We are subject 
to claims and defenses (other than tort claims) 
arising out of goods or services you purchase 
with the card only if you have made a good faith 
attempt, but have been unable to obtain satisfac-
tion from the plan merchant, and (a) your pur-
chase was made in response to an advertisement 
we sent or participated in sending you, or (b) 
your purchase cost more than $50 and was made 
from a plan merchant in your state or within 100 
miles of your home. Any other disputes you must 
resolve directly with the plan merchant.

13. Security Interest. By signing an application, 
acceptance, or authorized use of any credit cards, 

account is then multiplied by the number of days 
that balance was owing, times the daily rate, and 
then added together. Late Charges: $25.00 on 
payments made more than 5 days after their due 
date. 

8. Foreign Transactions. Purchases and cash 
advances made in foreign countries and foreign 
currencies will be billed to you in U.S. Dollars. 
The conversion rate to dollars will be made in 
accordance with the operation regulations for 
international transactions established by Visa 
International, Inc. 

When a purchase or cash advance is done using 
a foreign currency, Visa assesses a service fee for 
converting it into U.S. dollars. This Currency 
Conversion Fee will post as seperate line item 
when posted to your account with Arizona Cen-
tral Credit Union. The currency conversion fee is 
a ﬁ nance charge. 

9. Default. You will be in default if you fail to 
make any minimum payment within 25 days after 
your monthly statement closing date. You will 
also be in default if your ability to repay us is ma-
terially reduced by an increase in your obligations, 
bankruptcy or insolvency proceedings involving 
you, your death or your failure to abide by this 
agreement, or if the value of our security interest 
materially declines. We have the right to demand 
immediate payment of your full account balance 
if you default, subject to our giving you notice as 
required by law. To the extent permitted by law, 
you will also be required to pay our collection 
expenses, including court costs and reasonable 
attorneys’ fees. All sums are due and payable in 
Maricopa County.

10. Using the Card. To make a purchase or cash 
advance, there are two alternative procedures to 
be followed. One is for you to present the card 
to a participating Visa plan merchant, to us or to 
another ﬁ nancial institution, and sign the sales 

Page 4 of 6

 
Visa® Credit Card Disclosure & 
Cardholder Agreement

you grant and pledge a consensual lien to us on 
all shares to secure payment of your obligations 
on this account.  In addition, you acknowledge 
our statutory lien rights under the Federal Credit 
Union Act; you agree that such a lien is im-
pressed as of the date that this account is opened; 
and you agree that we can apply the shares 
pledged at the time of any default on this account 
without further notice. “Shares” for the purpose 
of your pledge to secure your obligations to the 
Credit Union means all deposits in any share 
shavings, share draft, club, certiﬁ cate, P.O.D., 
revocable trust or custodial account(s), whether 
jointly or individually held – regardless of contri-
butions, that you have on deposit now or in the 
future.  Your pledge does not include any IRA, 
Keogh, Health Savings Accounts, tax escrow, ir-
revocable trust or ﬁ duciary account in which you 
do not have a vested ownership interest.

14. Effect of Agreement. This Agreement is the 
contract which applies to all transactions on your 
account even though the sales, cash advance, 
credit or other slips you sign may contain differ-
ent terms. We may amend this agreement from 
time to time by sending you the advance written 
notice as required by law. Your use of the card 
thereafter will indicate your agreement to the 
amendments. To the extent the law permits, and 
we indicate in our notice, amendments will apply 
to your existing account balance as well as to 
future transactions. 

Page 5 of 6

Visa® Credit Card Disclosure & 
Cardholder Agreement

Consumer Visa Credit Card Disclosure*

Interest Rates and Interest Charges
Annual Percentage Rate (APR) for 
Purchases, Balance Transfers, and 
Cash Advances

Penalty APR
Paying Interest

Minimum Interest Charge
For Credit Card Tips from the 
Consumer Protection Bureau

10.90% to 14.90% when you open your account, 
based on creditworthiness

None
Your due date is at least 25 days after the close of each 
billing cycle. We will not charge you any interest on 
purchases if you pay your entire balance by the due date 
each month. 

None
To learn more about factors to consider when applying for 
or using a credit card, visit the website of the Consumer 
Financial Protection Bureau at 
http://www.consumerﬁ nance.gov/learnmore. 

Fees
Annual Fee
Transaction Fees
Balance Transfers
Cash Advance
Foreign Transaction
Penalty Fees
Late Payment
Returned Payment

None

None
None
1% of each transaction in U.S. dollars

Up to $25.00 
Up to $25.00

How We Will Calculate Your Balance: We use a method called “average daily balance (includ-
ing new purchases).”

Billing Rights: Information on your rights to dispute transactions and how to exercise those 
rights is provided.

* The information in this disclosure was accurate as of 1/1/2013, and after that date is subject to change. Rates 
are based on creditworthiness and underwriting policies. Rates, charges, and fees stated apply unless a speciﬁ c law 
requires a lesser amount, in which case the lesser amount shall apply.

For current information, call Arizona Central Credit Union at (602) 264-6421 or toll free 1-866-264-6421; write to 
ACCU, P.O. Box 11650, Phoenix, AZ 85061-1650; or visit our website at www.azcentralcu.org.

Page 6 of 6

P .O. Box 11650  Phoenix, AZ 85061-1650
(602) 264-6421  1-866-264-6421
www.azcentralcu.org

Rev. 11/12 Web