Rev. 05/01/19

Zerocard Cardholder Agreement 

Pricing Information 

INTEREST RATES AND INTEREST CHARGES

Annual Percentage Rate 
(APR) for Purchases

24.99% 

This APR will vary with the market based on the Prime Rate.

APR for Balance 
Transfers 

24.99% 

This APR will vary with the market based on the Prime Rate.

APR for Cash Advances  24.99%  

This APR will vary with the market based on the Prime Rate.

Your due date is at least 21 days after the close of each billing cycle. We will not 
charge interest on new purchases if you pay your entire balance by the due date 
each month. We will begin charging interest on cash advances and balance 
transfers on the transaction date. 

To learn more about the factors to consider when applying for or using a credit 
card, visit the website of the Consumer Financial Protection Bureau at:  

http://www.consumerfinance.gov/learnmore

Paying Interest 

For Credit Card Tips 
from the Consumer 
Financial Protection 
Bureau 

FEES

Penalty Fees 

• Late Payment 
• Returned Payment

Up to $27.00 
Up to $25.00

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How We Will Calculate Your Balance 

We use a method called “average daily balance (including new transactions).” Please see the section of this 
Agreement entitled "Balance Subject to Interest Rate; Grace Period on Purchases” for further details.  

Billing Rights 

Information on your rights to dispute transactions and how to exercise those rights is provided in the section 

of this Agreement entitled "Your Billing Rights: Keep This Document For Future Use." 

Prime Rate; Daily Periodic Rate 

Variable APRs are based on the highest Prime Rate listed in The Wall Street Journal plus a margin. As of the 
date of this Agreement, the Prime Rate is 5.50%.  The margin on this Account is 19.49% (24.99% - 5.50%). 
Based on the Variable APR of 24.99%, the daily periodic rate for Purchases, Balance Transfers, and Cash 

Advances is 0.06846575% (24.99% / 365).  

Note: This account may not be eligible for balance transfers. 

Additional Disclosures 

Separate Account 

You may apply for an Account in your name alone, regardless of your marital status.  

All Borrowers, Including California/New York/Rhode Island/Utah/Vermont Residents 

You give us and our agents, successors, and assigns permission to access your credit report in connection 
with any transaction, or extension of credit, and on an ongoing basis, for the purpose of reviewing this 

Account, taking collection action on this Account, or for any other legitimate purposes associated with this 
Account. Upon your request, you will be informed of whether or not a consumer credit report was ordered, 
and if it was, you will be given the name and address of the consumer reporting agency that furnished the 
report. As required by law, you are hereby notified that a negative credit report reflecting on your credit 

record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.  
New York residents may contact the New York State Department of Financial Services at 1-877-226-5697 or 
at 1 State Street, New York, NY 10004 to obtain a comparative listing of credit card rates, fees and grace 
periods. 

California Residents 

California law requires that we inform customers that should they fail to fulfill the terms of their credit 

obligation, a negative report reflecting on their credit record may be submitted to a credit reporting agency. 
If you are married, you may apply for a separate account in your own name. 

Illinois Residents 

(a) No applicant may be denied a credit card on account of race, color, religion, national origin, ancestry, 
age, sex, marital status, physical or mental handicap unrelated to the ability to pay or unfavorable discharge 

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Rev. 05/01/19

from military service; (b) the applicant may request the reason for rejection of his or her application for a 
credit card; (c) no person need reapply for a credit card solely because of a change in marital status unless 
the change in marital status caused a deterioration in the person’s financial position; and (d) a person may 
hold a credit card in any name permitted by law that he or she regularly uses and is generally known by so 
long as no fraud is intended thereby. 

Massachusetts Residents 

Massachusetts law prohibits discrimination based upon marital status or sexual orientation. 

New Jersey Residents 

The section headings of the Agreement are a table of contents and not contract terms. Portions of this 
Agreement with references to actions taken to the extent of applicable law apply to acts or practices that 
New Jersey law permits or requires. In this Agreement, acts or practices (i) by you which are or may be 
permitted by 'applicable law' are permitted by New Jersey law, and (ii) that may or will be taken by you 

unless prohibited by 'applicable law' are permitted by New Jersey law. 

New York Residents 

New York residents may contact the New York State Department of Financial Services by telephone or visit 
its website for free information on comparative rates, fees and grace periods. New York State Department of 
Financial Services: 1-877-226-5697 or http://www.dfs.ny.gov/consumer/creditdebt.htm. 

Ohio Residents 

The Ohio laws against discrimination require that all creditors make credit equally available to all 

creditworthy customers and that credit reporting agencies maintain separate credit histories on each 
individual upon request. The Ohio Civil Rights Commission administers compliance with this law. 

Married Wisconsin Residents 

No provision of any marital property agreement, unilateral statement under §766.59 of the Wisconsin 
Statutes, or court decree under §766.70 will adversely affect a creditor’s interest unless, prior to the time 
credit is granted, the creditor is furnished a copy of the agreement, statement or decree or has actual 

knowledge of the adverse provision. If an Account is opened for you, you must notify us if you have a spouse 
who needs to receive notification that an Account has been opened for you.  

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Notice 

1. Do not accept this credit agreement before you read it or if it contains any blank space. 

2. You are entitled to a completely filled in copy of this credit agreement. 

THE LAST SECTION OF THIS AGREEMENT IS AN ARBITRATION AND CLASS ACTION 
WAIVER CLAUSE.  UNLESS YOU ARE A COVERED BORROWER PROTECTED BY THE 
MILITARY LENDING ACT OR YOU ACT PROMPTLY TO REJECT THE ARBITRATION 
CLAUSE, IT WILL HAVE A SUBSTANTIAL EFFECT ON YOUR RIGHTS IN THE EVENT 
OF A DISPUTE.  FOR EXAMPLE, YOU WILL NOT BE ABLE TO BRING OR PARTICIPATE 
IN ANY CLASS PROCEEDING SUBJECT TO ARBITRATION. 

Agreement Terms And Conditions 

This Zerocard Cardholder Agreement ("Cardholder Agreement" or "Agreement") is between you and 
WebBank, a Utah bank ("Bank") and governs Zerocard credit card account ("Zerocard" or "Account") issued 
to you by the Bank. It includes the PRICING INFORMATION and ADDITIONAL DISCLOSURES above as well 

as these AGREEMENT TERMS AND CONDITIONS. In this Agreement, the words “we,” “us,” and “our” mean 
the Bank, its successors and assigns and, for purposes of the Arbitration and Class Action Waiver clause 
("Arbitration Clause") the other persons identified in the Arbitration Clause. The words “you,” “your,” “yours” 
and “Cardholder” mean the person who applied for, received and accepted the Account from the Bank. You 
should retain and carefully review this entire Agreement and sign your Zerocard before using it. Intending to 

be legally bound, you and we agree to this Agreement. 

Accepting Agreement and Promise to Pay 

You confirm that you accept and agree to the terms and conditions of this Agreement when you first use the 
Account or Zerocard. You promise to pay us all amounts owed under this Agreement, including all 
transactions, interest charges, and fees charged to your Account. 

Purchases, Balance Transfers, and Cash Advances 

Purchases 

You may use your Account to buy or lease goods or services or make a transaction that is not otherwise a 
Cash Advance or Balance Transfer (each such transaction, a “Purchase”) by presenting your Zerocard, 
providing your Zerocard number and additional information (for example, in online or telephone 
transactions) or providing another credit device (including a device made available through the Zero app) to 
participating merchants and establishments that honor Zerocard.  

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Balance Transfers 

To the extent we allow, you can transfer balances you have with another creditor to your Account through a 
method we allow (any such transfer, a "Balance Transfer"). Such methods may include balance transfer 
checks, through the Zero app or by telephone. We may limit the types of balances that you can transfer. 

Cash Advances 

You may also obtain advances of cash (each, a “Cash Advance”) on your Account through an automated 
teller machine ("ATM") or by using your Zerocard to obtain cash or cash-like equivalents (for example, 
money orders, traveler’s checks, stamps or other instruments that can be converted into cash) from any 
bank or other person that accepts Zerocard for such purpose or to make person-to-person transfers or 
purchase bail bonds or similar instruments. You generally may not use your Account to obtain an over-the-

counter ("OTC") advance at a financial institution. However, if we permit you to obtain such an advance, we 
may treat it as a Cash Advance.   

Purchases, Balance Transfers and Cash Advances are collectively referred to as “Transactions.” We will not 
be responsible to you (or anyone else) if any ATM, merchant or other person cannot or will not process a 
Transaction permitted under this Agreement. Unless prohibited by applicable law, we may from time to time 

limit the type, number and dollar amount of any Transaction, even if you have sufficient available credit to 
complete the Transaction, and may terminate or suspend your use of Zerocard or the Account, with or 
without notice to you before or at the time we take such action. 

Uses of Account 

You agree that you will use the Account only for lawful personal, family and household purposes, and not for 
business purposes or for any unlawful Transactions, such as internet gambling. You further agree that you 

will not allow any other person to use the Account. However, if you allow some other person to use the 
Account or you or anyone you authorize to use the Account uses your Account for business purposes or for 
unlawful Transactions, you must still pay us for those Transactions and any resulting fees and charges. 

No Preset Spending Limit 

Zerocard features no preset spending limit. No preset spending limit does not mean unlimited spending. Your 
purchase potential adjusts with your use of Zerocard, your payment history, credit record, financial resources 

known to us, and other factors. You can learn more about your purchase potential with the Purchase Checker 
in the Zero app. 

Interest Charges 

General  

Each billing cycle, we separately determine the interest charges on standard Purchases, standard Balance 
Transfers, standard Cash Advances and each separate kind of promotional Transaction (if any). For each 

such “Balance Type,” we determine interest charges each billing cycle by multiplying the Balance Subject to 
Interest Rate for such Balance Type by the Daily Periodic Rate for such Balance Type and by then multiplying 
the result by the number of days in the billing cycle. For each Balance Type, the Balance Subject to Interest 
Rate is the average daily balance (including new Transactions), as calculated pursuant to the section below 
captioned "Balance Subject to Interest Rate; Grace Period on Purchases." To get the total interest charges 

each billing cycle, we add together the interest charges for all Balance Types.  

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Interest Rates   

In connection with a special promotion, we may charge a fixed rate of interest (which could be as low as a 
0% Annual Percentage Rate (“APR”)), and we may charge interest based on an index of our choice. 
Otherwise, all interest rates may vary based on the “Prime Rate,” as defined below, plus a margin. The Daily 
Periodic Rate will equal the APR divided by 365. We use the highest U.S. Prime Rate published in the “Money 

Rates” section of The Wall Street Journal. If the Prime Rate changes, we will make the new Prime Rate 
effective within 5 (five) business days from the date of the change. (If The Wall Street Journal stops 
publishing the Prime Rate in its “Money Rates” section, then we may substitute another index and margin, in 
our sole discretion, subject to any notice and other requirements of applicable law.) Each billing cycle, the 
APR for each Balance Type will equal the Prime Rate plus the applicable margin set forth on the “Prime Rate; 

Daily Periodic Rate” section of this Agreement. If and when the APR for a Balance Type increases, more 
interest charges will accrue and more of each payment will be applied to interest charges and less to 
principal. This will result in higher and/or more payments if you make the minimum required payment (the 
“Minimum Payment Due”) each month. If and when the APR decreases, less interest charges will accrue and 
less of each payment will be applied to interest charges and more to principal. This will result in lower and/

or fewer payments if you pay the Minimum Payment Due each month. 

Balance Subject to Interest Rate; Grace Period on Purchases 

For each Balance Type, the Balance Subject to Interest Rate is the total of the closing daily balances for 
such Balance Type for all the days in the billing cycle (we treat any credit balance as $0), divided by the 
number of days in such cycle. Normally, the closing daily balance for each Balance Type equals the balance 

at the beginning of the day, plus any new Transactions of such type and less any payments or credits 
applied to such Transactions. However, this is subject to certain adjustments: (i) When a promotional period 
for a particular promotion ends, as of the beginning of the next billing cycle, we will transfer the remaining 
promotional balance to the regular Purchases balance or regular Cash Advances or Balance Transfers 
balance, as applicable. (ii) If your Account balance is $0 at the beginning of a billing cycle or you pay the 

entire Account balance as of the beginning of the billing cycle by the Payment Due Date that falls in such 
billing cycle, the billing cycle is a “grace period” and your Balance Subject to Interest Rate on Purchases and 
Cash Advances and your interest charge on Purchases and Cash Advances for the billing cycle are both $0. 
(iii) If the billing cycle is not a grace period but immediately follows a grace period, all payments and credits 
that are made by the Payment Due Date and are applied to Purchases/Cash Advances will first be applied to 

Purchases/Cash Advances from prior billing cycles as of the first day of the billing cycle and will then be 
applied to prior Purchases/Cash Advances in the current billing cycle as of the day of such Purchases/Cash 
Advances (and will not be applied as of the day such payments or credits were actually made or posted. (iv) 
If you get a grace period on Purchases or Cash Advances for a billing cycle on account of a payment check 
that is dishonored in the next billing cycle or a credit that is reversed in the next billing cycle due to the 

resolution of a billing dispute, we will charge you as of the beginning of the next billing cycle the interest 
charges you avoided in the prior billing cycle due to the dishonored or reversed payment or credit. (v) At the 
beginning of each billing cycle, we may add to the Cash Advances balance any unpaid interest on Cash 
Advances from the prior billing cycle, we may add to the Balance Transfer balances any unpaid interest on 
Balance Transfers from the prior billing cycle and we may add to the Purchases balance any unpaid interest 

on Purchases and any other fees from the prior billing cycle not yet added to the Purchases balances. This 
may result in the monthly compounding of interest.  

Interest Accrual Periods 

On each Balance Transfer, we start charging interest charges from the later of the date of the Balance 
Transfer or the first day of the billing cycle in which it is posted to your Account. On each Purchase and Cash 

Advance: (i) If you get a grace period for the billing cycle in which the Purchase/Cash Advance is posted to 

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the Account (the “Purchase/Advance Cycle”) and for the next billing cycle (the “Next Cycle”), we charge no 
interest charges at all. (ii) If you get a grace period for the Purchase/Advance Cycle but not for the Next 
Cycle, we start charging interest charges from the first day of the Next Cycle. (iii) If you do not get a grace 
period for the Purchase/Advance Cycle, we charge interest charges from the later of the date of the 
Purchase/Cash Advance or the first day of the billing cycle in which it is posted to your Account. 

Classification of Fees as Purchases or Cash Advances  

For purposes of computing interest charges, all Fees may be treated as Purchases. 

Fees 

You agree to pay the following fees, in the amounts set forth in the PRICING INFORMATION: (a.) a fee for 
each Minimum Payment Due that is not paid in full by the Payment Due Date (each, a "Late Fee"); and (b.) a 
fee each time a check, instrument or other payment on your Account that is returned to us unpaid for any 

reason and each time we must return any payment check or instrument you send us because it is not 
signed or is otherwise incomplete (each, a "Returned Payment Fee"). In addition to these fees, if you request 
a special service – for example, if you ask for an additional copy of a statement or have a customer service 
representative of ours process a payment by phone on an expedited basis – we may charge a fee for such 
service in accordance with applicable law and you agree to pay such a fee. We will tell you about the fee 

before you become liable to pay the fee.  If you request that we send you a replacement Zerocard via an 
overnight delivery service or through another expedited means, you agree to pay us a fee of $35. 

We do not intend to charge and you are not obligated to pay any fee (or any amount) prohibited by 
applicable law, including the Truth in Lending Act and Regulation Z. We do not charge any Late Fee 
exceeding $27.  If the Minimum Payment Due is less than the applicable Late Fee, you will be charged the 

Minimum Payment Due. We do not charge any Returned Payment Fee if we are charging a Late Fee with 
respect to the same Minimum Payment Due.  Also, we do not charge any Returned Payment Fee exceeding 
$25.  If the Minimum Payment Due is less that the applicable Returned Payment Fee, you will be charged the 
Minimum Payment Due.   

Foreign Currency Transactions 

We do not charge a fee for a Purchase from or Cash Advance obtained through a merchant or financial 

institution outside the United States. However, the foreign merchant or financial institution may charge a 
separate fee. If the Transaction was made in a foreign currency, the Transaction will be converted into a U.S. 
dollar amount by MasterCard or the foreign merchant or financial institution in accordance with its operating 
regulations or conversion procedures at the time the Transaction is processed. The currency conversion rate 
in effect on the date the Transaction is processed may differ from the rate in effect on the transaction date or 

posting date. 

Monthly Statements 

We will send you monthly statements if and when required by applicable law. Your monthly statements will 
show, among other matters: Transactions; payments, credits, and adjustments; interest charges and fees; the 
Previous Balance and New Balance on your Account; and the Minimum Payment Due and Payment Due 
Date.  

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Payments 

Cut-Off Time  

Each month, you must pay at least the Minimum Payment Due shown on your monthly statement by the 
“Cut-Off Time” on the Payment Due Date shown on your monthly statement. The Payment Due Date will be 
at least 21 days after the date of the monthly statement, typically on the same day of each calendar month. 
If the Payment Due Date falls on a day we do not receive mail (a “non-business day”), we will not treat your 

payment as late for any purpose if we receive it by the Cut-Off Time on the next day we receive mail (a 
“business day”). The “Cut-Off Time” is 5:00 p.m. local time at the payment address specified on the monthly 
statement (or closing time of any office of ours you use to make payment in-person). 

Calculating Your Minimum Payment Due  

The Minimum Payment Due will always equal at least $25 or the New Balance shown on your monthly 

statement, whichever is less. Subject to this limitation, your minimum payment will equal the sum of the 
following amounts, rounded down to the nearest penny: (1) 1% of the New Balance shown on your 
statement; (2) any interest and fees shown on your statement; and (3) any Past Due Amount shown on your 
statement.  

How You May Make Payments  

You agree to make all payments through the Zero app from your Zero Checking account, by check or other 
negotiable instrument drawn on a financial institution located in the U.S., by money order, by electronic 
transfer of funds to an account we designate pursuant to separate instructions we give you or by some other 
method we expressly permit. Payments must be made in U.S. dollars. All payments, except disputed 
payments, must be mailed or delivered to us at the payment address shown on the front of your monthly 

statement (the “Payment Address”) or transferred into an account we designate. Any payments received 
after the Cut-Off Time on a business day will be credited on the next business day. However, credit to your 
Account may be delayed for up to five (5) days if we accept a payment by check or money order that is: (i) 
not received by mail or messenger service at the Payment Address; (ii) not made in U.S. dollars by a check 
or other negotiable instrument drawn on a financial institution located in the U.S. or by money order; or (iii) 

not accompanied by the top portion of your monthly statement. Delayed crediting may cause you to incur 
additional fees and interest charges, subject to applicable law.  

How We Apply Payments  

Subject to applicable law, including the Truth in Lending Act and Regulation Z, we may apply payments and 
other credits to your Account in any manner we choose in our sole discretion.  

Paying Off Balance  

At any time, you may pay all or any part of your outstanding Account balance. Payment of more than the 
Minimum Payment Due in one billing cycle will not relieve you of the obligation to pay the entire Minimum 
Payment Due in subsequent billing cycles. 

Converting Check Payments into Electronic Fund Transfers  

When you provide a check as payment, you authorize us to use information from your check to make a one-
time electronic fund transfer from your account. In certain circumstances, such as for technical or 
processing reasons, we may process your payment as a check transaction. When we use information from 
your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the 
same day we receive your payment, and you will not receive your check back from your financial institution. 

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Default 

Subject to applicable law, we may declare you to be in default under this Agreement if any one or more of 
the following events occurs: (a) you fail to pay any Minimum Payment Due on or before your Payment Due 
Date; (b) you use a check or instrument for payment or authorize an electronic payment which is 
dishonored; (c) you die or are declared legally incompetent; (d) any other creditor tries by legal process to 
take money of yours in our possession; (e) a petition is filed or other proceeding is commenced by or 

against you under the Federal Bankruptcy Code or any other applicable federal or state insolvency laws; (f) 
we have a reasonable belief you are unable or unwilling to pay your debts; (g) you provide us with any false 
or misleading information; (h) you breach any of your other obligations under this Agreement; or (i) you are 
in default of any other agreement you have with us or any of our affiliates.  

Our Rights Upon Default 

Upon any default, we may take any of the following actions, alone or in combination, subject to applicable 

law (including any applicable notice requirement and/or right to cure): (a) either declare all or any portion of 
your outstanding Account balance to be immediately due and payable or, without waiving any rights, allow 
you to repay your Account balance by paying the Minimum Payment Due each billing cycle; (b) terminate or 
suspend your Account privileges and/or cancel your Zerocard; (c) limit your ability to make Transactions; or 
(d) commence an action against you to collect all amounts owed in connection with this Agreement. We 

also may charge you court costs and reasonable attorneys’ fees that we actually incur (including court costs 
and attorneys’ fees in connection with appeals and/or bankruptcy proceedings), as permitted by applicable 
law, if your Account is sent for collection to an attorney who is not our salaried employee. You understand 
and agree that, subject to applicable law, if you are in default under this Agreement, we or any agent of ours 
may make collection calls to your home or cell phone and may use an automatic dialer and/or prerecorded 

messages with respect to such calls, even if the message is left on an answering machine. You agree that 
such calls will not be considered “unsolicited” calls or telemarketing calls for purposes of state or federal 
law. 

Changes to this Agreement 

Subject to the Arbitration Clause and applicable law, including the Truth in Lending Act and Regulation Z: (i) 
You agree that we may, in our sole discretion, from time to time change any of the terms and conditions of, 

or add new terms and conditions to, this Agreement, including changing the formula used to compute 
interest charges or increasing or adding fees. (ii) Any such changes will generally be effective immediately 
unless we are required by applicable law or elect, in our discretion, to provide you with advance written 
notice of the changes (and/or the reasons for the changes), afford you the right to reject the change and/or 
obtain your consent to the change (whether by written agreement, through the initiation of a Transaction 

after a specified date or through some other means). In such instances, those changes will be effective if, 
when and as stated in such notice. (iii) Any changes may apply to your outstanding Account balance on the 
effective date of the change and to any future balances created after that date. (iv) No change to any term of 
this Agreement will excuse your obligation to pay all amounts owing under this Agreement.  You may not 
change this agreement unless we agree to your change in writing. 

Your Credit Card Account And Your Mobile Phone Or Other Mobile Devices  

Smart phones, some tablets or other mobile devices (a "mobile device") can download, store, and/or access 
Account information, for instance through a mobile wallet, that may enable you to use the mobile device to 

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make a Purchase, Balance Transfer or Cash Advance. Applications that enable your mobile device will have 
unique terms governing those applications. Read them carefully. Transactions made through those 
applications are governed by this Agreement. When your Account information is accessible by your mobile 
device, it is important that you treat your mobile device with the same care you would with your Zerocard. 
For example, you should secure your mobile device against unauthorized access. Keep in mind, if you give 

someone your phone, or other mobile device, that can be the same as giving that person your Zerocard. 

Governing Law 

Except as set forth to the contrary in the Arbitration Clause, any claim, dispute or controversy arising from or 
relating to your Account or this Agreement, whether based in contract, tort, fraud or otherwise and 
regardless of the place of your residence, is governed by, and construed in accordance with, federal law 
and, to the extent state law applies, Utah law (without regard to Utah conflict of laws principles).  

Correspondence 

All notices to us must be sent to WebBank, c/o Zero Financial, Inc., 230 California Avenue, Suite 500, San 
Francisco, CA 94111, or such other address as we provide to you ("Our Notice Address"), with such attention 
as may be specified in this Agreement. To the extent permitted under applicable law, any notice you send us 
will not be effective until we receive and have had a reasonable opportunity to act on such notice. Any 
written or electronic correspondence we send to you will, however, be effective and deemed delivered 

when mailed to you at your mail address (or your email address if you have authorized electronic 
communications) as it appears on our records. 

Privacy Policy 

You authorize us to share information about you and your Account as permitted by law and pursuant to our 
Privacy Policy. 

Reporting Information to Credit Bureaus; Identity Theft 

We may report information about your Account to other creditors, other financial institutions and credit 

bureaus. Late payments, missed payments or other defaults on your Account may be reflected in your credit 
report. You have the right to dispute the accuracy of information we have reported. If you believe that any 
information about your Account that we have reported to a credit bureau is inaccurate, or if you believe that 
you have been the victim of identity theft in connection with your Account or in connection with any other 
loan or extension of credit made by us, write us at Our Notice Address, Attn: Fraud/Dispute. Please include 

your name, address, Account number, telephone number and a brief description of the problem. If available, 
please include a copy of the credit report in question. If you believe that you have been the victim of identity 
theft, you should send us a copy of your government-issued identification, copy of the related police report, 
and a completed identity theft affidavit. Once we receive such documentation, we will cease all debt 
collection activity until we have reviewed the materials, determined that the debt is still collectible, complied 

with all obligations under the law and send you a written notice describing the basis for our determination.  

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Telephone Consent 

We may use automated telephone dialing, text messaging systems, and electronic mail to provide 
messages to you about scheduled payments, missed payments and other important information regarding 
this Agreement or your relationship with us. The telephone messages may be played by a machine 
automatically when the telephone is answered, whether answered by you or someone else. These 
messages may also be recorded by your answering machine. You give us your permission to call or send a 

text message to any telephone number you have given us or you give to us in the future, or that you have 
given or give in the future, including in connection with your Zero Checking account, and to play pre-
recorded messages or send text messages with information about the Agreement over the phone. You also 
give us permission to communicate such information to you by push notification or email. You understand 
that, when you receive such calls, texts, push notification or emails, you may incur a charge from the 

company that provides you with telecommunications, wireless and/or internet services. You agree that we 
will not be liable to you for any fees, inconvenience, annoyance or loss of privacy in connection with such 
calls, texts, or emails. You understand that anyone with access to your telephone or email account may 
listen to or read the messages, notwithstanding our efforts to communicate only with you. If a telephone 
number(s) you have provided to us changes, or if you cease to be the owner, subscriber or primary user 

such telephone number(s), you agree to immediately give us notice of such facts so that we may update our 
records. If you have the right to revoke consent to autodialed calls under applicable law, to the extent 
permitted by applicable law you may exercise this right only by calling us at (888) 252-9376. 

Bankruptcy Notification 

All bankruptcy notices and related correspondence to us must be sent to us at Our Notice Address, Attn: 
Bankruptcy Notice. 

Notices of Change in Circumstances 

You must notify us of any changes to your name, mailing or email address, home, cell or business phone 
number, employment or income within 15 days. You can notify us by calling us toll-free at (888) 252-9376 
((415) 856-9376 from outside the country), or by writing us at Our Notice Address. We will rely on your mail 
and email addresses as they appear on our records for any and all Account communications we send you 
unless and until either you or, in the case of your mailing address, the U.S. Postal Service, notifies us of a 

change of address and we have had a reasonable opportunity to act on such notice. 

Miscellaneous Provisions 

Partial Payments Marked Payment in Full 

Any check or other payment you send us for less than the total outstanding balance on your Account that is 
marked “payment in full” or with any similar language or that you otherwise tender as full satisfaction of a 
disputed amount must be sent to Our Notice Address, Attn: Exceptions Processing. We may deposit any 

such payment without such deposit effecting a satisfaction of the disputed amount. 

Inadvertent Overcharges 

It is not our intention to charge any interest charges, Fees or other amounts in excess of those permitted by 
applicable law or this Agreement. If any interest charge, Fee or other amount is finally determined to be in 
excess of that permitted by applicable law or this Agreement, the excess amount will be applied to reduce 

the outstanding balance in your Account or, if there is no outstanding balance, will be refunded to you. 

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Rev. 05/01/19

Delay in Enforcement 

We may at any time and in our sole discretion delay or waive enforcing any of our rights or remedies under 
this Agreement or under applicable law without losing any of those or any other rights or remedies. Even if 
we do not enforce our rights or remedies at any one time, we may enforce them at a later date.  

Unauthorized Use of Your Zerocard or Account 

You agree to promptly notify us if you believe that your Zerocard has been lost or stolen or that someone 
has used or may use your Zerocard or Account without your permission by calling us toll-free at (888) 
252-9376 ((415) 856-9376 from outside the country), or by writing to Our Notice Address, Attn: Fraud/
Dispute. TO HELP PROTECT AGAINST THE UNAUTHORIZED USE OF YOUR ZEROCARD OR ACCOUNT, YOU 
SHOULD NEVER WRITE YOUR PERSONAL IDENTIFICATION NUMBER (PIN) ON YOUR ZEROCARD OR KEEP 

ANY WRITTEN RECORD OF IT ON ANY MATERIAL THAT IS KEPT WITH YOUR ZEROCARD. You agree to 
assist us in determining the facts, circumstances and other pertinent information related to any loss, theft or 
possible unauthorized use of your Zerocard or Account and to comply with such procedures as we may 
reasonably require in connection with our investigation, including the filing of one or more reports with the 
appropriate law enforcement authorities. Subject to applicable law, you acknowledge and agree that we 

may terminate our investigation if you fail to provide us with any such assistance or to comply with such 
procedures, and we otherwise have no knowledge of facts confirming the unauthorized use of your 
Zerocard or Account. In such circumstances, we will deem any such use as having been authorized by you 
and you will be liable for the amount of any Transactions plus interest charges and fees incurred with any 
such use. Subject to applicable law, you also acknowledge and agree that unauthorized Zerocard or 

Account use does not include use of your Zerocard or Account by any person to whom you have given 
authority to use your Zerocard or Account, even if you have attempted to limit the scope of the authority you 
have granted to any Authorized User and such Authorized User has exceeded his or her authority. You will be 
liable for all use of the Account or any Zerocard by any such Authorized User, even if that person uses the 
Account or Zerocard in ways you did not intend.  

Verifications 

We verify your age, social security number, residence and other identifying information as required by 
applicable law. 

Credit Reports; Evaluation of Financial Condition and Credit History 

You understand and agree that we may obtain a consumer credit report in connection with your request for 

credit, in connection with any updates, renewals or extensions of any credit as a result of your request, and 
in connection with servicing your account. If you ask, you will be informed whether or not such a report was 
obtained and, if so, the name and address of the agency that furnished the report. You understand and 
agree that we may obtain a consumer credit report in connection with the review or collection of any 
Transaction made by you or for other legitimate purposes related to such Transactions.  

Account Settlements 

Any settlement of your Account balance for less than what is owed requires our written agreement. 

Telephone Monitoring and Recording 

You agree that we may monitor, record, retain and reproduce your telephone calls and any other 
communications you provide to us, regardless of how transmitted to us, for training, quality control, 

evidentiary and other purposes. However, we are not under any obligation to monitor, record, retain or 
reproduce such items, unless required to do so by applicable law. 

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Rev. 05/01/19

Third-Party Claims or Defenses 

Except as otherwise provided in this Agreement or as required by applicable law, we will not be responsible 
for any claim or defense you may have against any third party that arises out of or in connection with any 
Transaction.  

Assignment 

You may not sell, assign or transfer your Account or Zerocard or any of your rights and obligations under this 
Agreement. However, we may sell, assign or transfer your Account, or any balance due thereunder, and/or 
any of our rights and obligations under this Agreement, to another bank or other third party without prior 
notice to or consent by you. Should we do so, then to the extent of any such sale, assignment or transfer, 
that bank or third party will take our place in this Agreement. 

Severability 

Except as provided otherwise in the Arbitration Clause, if any provision of this Agreement is deemed to be 
void or unenforceable by a court of competent jurisdiction or any governmental agency, that provision will 
continue to be enforceable to the extent permitted by that court or agency, and the remainder of that 
provision will no longer be considered as part of this Agreement. All other provisions of this Agreement will, 

however, remain in full force and effect. 

Section Headings 

The section headings used in this Agreement are for convenience of reference only and do not in any way 
limit or define your or our rights or obligations hereunder. 

Entire Agreement 

You acknowledge that this Agreement (which includes the PRICING INFORMATION, ADDITIONAL 
DISCLOSURES, AGREEMENT TERMS AND CONDITIONS, ARBITRATION AND CLASS ACTION WAIVER (if 
applicable), and the REWARDS PROGRAM, and ZEROCARD DIGITAL WALLET TERMS AND CONDITIONS (if 
you choose to add your Zerocard to a digital wallet and/or its associated application)) constitutes the entire 
agreement between you and us with respect to the Account and Zerocard, and supersedes and may not be 

contradicted by evidence of any prior or contemporaneous written or oral communications and 
understandings between you and us concerning the Account and Zerocard.  

Security 

Notwithstanding any language in any other agreement to the contrary, the Account and your performance 
under this Agreement are not secured.  

Multiple Cardholders and/or Guarantors 

If there are more than one of you and/or one or more guarantors of your obligations under this Agreement: 
(i) Each of you may engage in any permitted Transaction, without any further authorization from any other of 
you. (ii) Each of you and each guarantor is jointly and individually liable for all of your obligations under this 
Agreement. We may proceed against any or all of you and/or any or all guarantor(s), and may choose not to 

proceed against any or all of you and/or any or all guarantor(s), without losing any of our rights against any 
or all of you and/or any or all guarantors. (iii) You agree not to give conflicting instructions to us. If you do, 
however, we may ignore all conflicting instructions or instead determine in our discretion to honor any 
instruction of our choice. (iv) Any of you may terminate the Account at any time. 

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Rev. 05/01/19

Termination of Account 

We may close or suspend your Account and/or revoke your Zerocard at any time without prior notice, 
whenever permitted by applicable law. We may do this at any time and for any reason permitted by law, 
even if you are not in default. In the event we give you notice that the Account has been terminated or you 
give us notice that you desire to terminate the Account, upon our request you must cut all Zerocard(s) in half 

and return them to us as well as write void on any unused convenience checks and return them to us. We 
may either honor or dishonor any request by you to terminate the Account if you fail to return all Zerocard(s), 
any unused convenience checks or fail to discontinue the use of other credit devices we have issued to you. 
You will remain liable for all Transactions on the Account, including previously authorized recurring 
Transactions, that are paid after you or we give notice of termination. 

Formal Requirements to Collect Debt 

You agree that we are not obligated to: (i) make a formal demand for payment under this Agreement; (ii) 
provide formal notice that any amount due under this Agreement has not been paid; and/or (iii) provide a 
certification that any amount due under this Agreement was not paid by the due date. To the extent 
permitted by applicable law, you agree that, in any collection proceeding by us or a direct or indirect 

purchaser of our rights in your Account, unless you provide affirmative evidence, sufficient to the finder of 
fact, that our business records are incorrect, the records we maintain in the ordinary course of business, 
including monthly statements and/or summaries of information in our computer records, certified by any 
custodian of our records as accurate reflections of statements or information in our business records, 
provide adequate proof of the amounts due hereunder.  

Refunds and Allowances 

Except as provided by applicable law, any refund or allowance provided to you with respect to any 
Transaction shall be provided in the form of an Account credit and not a cash payment. 

Security at ATM Facilities 

You should take precautions when using your Zerocard (or any other credit or debit card) at an ATM.  

Important Information About Procedures 
For Opening A New Account 

To help the government fight the funding of terrorism and money laundering activities, in accordance with 
the USA PATRIOT Act, federal law requires all financial institutions to obtain, verify and record information 
that identifies each person who opens an Account. 

What this means for you 

When you open an Account, we will ask for your name, address, date of birth and other information that will 

allow us to identify you. We may also ask to see your driver’s license or other identifying documents. We are 
required to follow this procedure each time an Account is opened, even if you are a current customer. 

Military Lending Act Notice 

Federal law provides important protections to members of the Armed Forces and their dependents relating 
to extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces 

and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, 

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Rev. 05/01/19

as applicable to the credit transaction or account: The costs associated with credit insurance premiums; 
fees for ancillary products sold in connection with the credit transaction; any application fee charged (other 
than certain application fees for specified credit transactions or accounts); and any participation fee 
charged (other than certain participation fees for a credit card account). 

To hear this same disclosure and a general description of your payment obligations for this Account, please 

call us toll-free at (855) 937-6655. 

The Arbitration Clause set forth in this Agreement does not apply to Covered Borrowers. 

Arbitration And Class Action Waiver 

We have put this Arbitration Clause in question and answer form to make it easier to understand. However, 
this Arbitration Clause is part of your Agreement and is legally binding. All capitalized terms not otherwise 
defined in this Clause are defined in the Agreement. 

PURSUANT TO 10 U.S.C § 987 AND ITS IMPLEMENTING REGULATIONS, IT IS UNLAWFUL FOR A CREDITOR 
TO REQUIRE A "COVERED BORROWER" AS THAT TERM IS DEFINED BY FEDERAL LAW TO SUBMIT 
DISPUTES TO ARBITRATION.  THEREFORE, THE TERMS OF THE ARBITRATION CLAUSE  (BELOW), 
INCLUDING BUT NOT LIMITED TO THE (1) REQUIREMENT TO ARBITRATE DISPUTES, (2) WAIVER OF A JURY 
TRIAL, AND (3) WAIVER OF RIGHT TO PARTICIPATE IN A CLASS ACTION, DO NOT APPLY TO COVERED 

BORROWERS. 

For all persons other than Covered Borrowers, by signing below, you agree to this Arbitration Clause, unless 
you opt out by the process described below: 

BACKGROUND AND SCOPE

QUESTION

SHORT ANSWER

FURTHER DETAIL

What is 
arbitration?

An alternative to 
court

In arbitration, a neutral third-party arbitrator (“Arbitrator”) solves Disputes in 
an informal hearing on an individual basis. 

Is it different from 
court and jury 
trials?

Yes

Can you opt-out of 
this Arbitration 
Clause?

Yes, within 60 

days

What is this 
Arbitration Clause 
about?

The parties' 
agreement to 

arbitrate 
Disputes

The hearing is private. There is no jury. It is usually less formal, faster and less 
expensive than a court lawsuit. Pre-hearing fact finding is limited. Appeals 
are limited. Courts rarely overturn arbitration awards.

If you do not want this Arbitration Clause to apply, you must send us a signed 
notice within 60 calendar days after you sign your Agreement. You must 
send the notice in writing (and not electronically) to Our Notice Address, Attn: 
Arbitration Opt-Out. Provide your name, address and account number. State 
that you “opt out” of the Arbitration Clause. Opting out will not affect the 
other provisions of this Agreement.  If you opt out, it will apply only to that 
agreement.

Unless prohibited by applicable law and unless you opt out, you and we 
agree that you or we may elect to arbitrate individually or require individual 
arbitration of any "Dispute" as defined below.

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Who does the 
Arbitration Clause 
cover?

You, us and 
certain "Related 
Parties" 

What Disputes 
does the 
Arbitration Clause 
cover?

All Disputes 
(except certain 
Disputes about 

this Arbitration 
Clause)

Rev. 05/01/19

This Arbitration Clause governs you and us, your heirs and our agents 
(including Zero Financial, Inc., which services your Account). It also covers 
certain "Related Parties": (1) our parents, subsidiaries, affiliates and their 
successors and assigns; (2) our employees, directors, officers, shareholders, 
members and representatives; and (3) any person or company that is 
involved in a Dispute you pursue at the same time you pursue a related 
Dispute with us.

This Arbitration Clause governs all “Disputes” that would usually be decided 
in court and are between us (or any Related Party) and you. In this Arbitration 
Clause, the word “Disputes” has the broadest reasonable meaning. It 
includes all claims even indirectly related to your Account or this Agreement 
(including, without limitation, your application, your Account balance, past 
agreements, information you previously gave us, extensions, renewals, 
refinancings, payment plans, collections and privacy and customer 
information) or the relationships between you and us and/or “Related 
Parties” resulting therefrom.  “Disputes” includes, but is not limited to, initial 
claims, counterclaims, cross-claims and third-party claims, and claims based 
on any constitution, statute, regulation, ordinance, common law rule 
(including rules relating to contracts, torts, negligence, fraud or other 
intentional wrongs) and equity. It includes claims that seek relief of any type, 
including damages and/or injunctive, declaratory or other equitable relief.  It 
includes claims related to the validity in general of this Agreement. However, 
it does not include disputes about the validity, coverage or scope of this 
Arbitration Clause or any part of this Arbitration Clause. (This includes a 
Dispute about the rules against class arbitration and against an Arbitrator 
issuing relief to anyone except you, us and Related Parties.) All such disputes 
are for a court and not an Arbitrator to decide.  But a Dispute about this 
Agreement as a whole is for an Arbitrator, not a court, to decide.

Who handles the 
arbitration?

Usually AAA or 

JAMS

Arbitrations are conducted under this Arbitration Clause and the rules of the 
arbitration administrator in effect when the arbitration is started. The 
arbitration administrator will be either: 

Can Disputes be 
litigated?

Sometimes

• The American Arbitration Association ("AAA"), 120 Broadway, 21st Floor, 

New York, NY 10271, www.adr.org. 

• JAMS, 620 Eighth Avenue, 34th Floor, New York, NY 10018, 

www.jamsadr.com 

• Any other company picked by agreement of the parties.  

If all the above options are unavailable, a court with jurisdiction will pick the 
administrator. No arbitration may be administered without our consent by 
any administrator that would permit a class arbitration under this Arbitration 
Clause. The Arbitrator will be selected under the administrator's rules. 
However, the Arbitrator must be a lawyer with at least ten years of experience 
or a retired judge unless you and we otherwise agree.

Either party may bring a lawsuit if the other party does not demand 
arbitration. We will not demand arbitration of any lawsuit you bring as an 
individual action in small-claims court or an equivalent court, so long as the 
Dispute is pending only in that court. Both parties may use lawful self-help 
remedies. This includes set-off or repossession and sale of any collateral. 
Both parties may seek remedies which don't claim money damages. This 
includes pre-judgment seizure, injunctions, or equitable relief.  Even if all 
parties have opted to litigate a Dispute in court, you or we may elect 
arbitration with respect to any Dispute made by a new party or any Dispute 
later asserted by a party in that or any related or unrelated lawsuit (including 
a Dispute initially asserted on an individual basis but modified to be asserted 
on a class, representative or multi-party basis).  Nothing in that litigation shall 
constitute a waiver of any rights under this Arbitration Clause.

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Are you and we 
giving up any 
rights?

Yes

No

Can you or 
another consumer 
start a class 
arbitration?

What law applies?

The Federal 

Arbitration Act 
(“FAA”)

Will this Clause 
continue to 
govern?

Yes, unless 
otherwise 
agreed.

PROCESS

What must a party 
do before starting 
a lawsuit or 
arbitration?

Send a written 
Dispute notice 
and work to 

resolve the 
Dispute

How does an 
arbitration start?

Mailing a notice

Rev. 05/01/19

For Disputes that are arbitrated under  this Arbitration Clause, you and we 
give up our rights to: 

• Have juries decide Disputes. 

• Have courts, other than small-claims courts, decide Disputes. 

• Serve as a private attorney general or in a representative capacity in court 

or in arbitration. 

• Join a Dispute that you, we or Related Parties have with a dispute that 

others have. 

• Bring or be a class member in a class action in court or in a class 

arbitration. 

The arbitrator shall have no authority to conduct any arbitration inconsistent 
with this section or to issue any relief that applies to any person or entity 
except you or us or Related Parties individually.

The Arbitrator is not allowed to handle any Dispute on a class or 
representative basis. All Disputes subject to this Arbitration Clause must be 
decided in an individual arbitration or an individual small-claims action. You 
may not pursue any type of collective action or class action against us in 
arbitration.

This Agreement and your Account involve interstate commerce. Thus, the 
FAA governs this Arbitration Clause. The Arbitrator must apply substantive 
law consistent with the FAA. The Arbitrator must honor statutes of limitation 
and privilege rights.  The Arbitrator is authorized to award all remedies 
permitted by applicable substantive law, including, without limitation, 
compensatory, statutory and punitive damages (subject to constitutional 
limits that would apply in court), declaratory, injunctive and other equitable 
relief, and attorneys’ fees and costs.  In the event of any conflict or 
inconsistency between this Arbitration Clause and the administrator’s rules 
or the Agreement, this Arbitration Clause will govern.

The Arbitration Clause stays effective unless the parties sign an agreement 
stating it doesn't or you timely opt out by the process described below. The 
Clause governs if you rescind the transaction. It governs if you default, renew, 
prepay, or pay. It governs if your contract is discharged through bankruptcy. 
The Arbitration Clause remains effective, despite a transaction's termination, 
amendment, expiration, or performance.

We can try to resolve Disputes if you call us at (888) 252-9376. If this doesn't 
resolve the Dispute, before starting a lawsuit or arbitration, the complaining 
party must give the other party written notice of the Dispute. The notice must 
explain in reasonable detail the nature of the Dispute and any supporting 
facts. If you are the complaining party, you must send the notice in writing 
(and not electronically) to Our Notice Address, Attn: Legal Department. You 
or an attorney you have personally hired must sign the notice and must 
provide the account number and a phone number where you (or your 
attorney) can be reached. A letter from us to you will serve as our written 
notice of a Dispute. Once a Dispute notice is sent, the complaining party 
must give the other party a reasonable opportunity over the next 30 days to 
resolve the Dispute on an individual basis.

If the parties do not reach an agreement to resolve the Dispute within 30 
days after notice of the Dispute is received, the complaining party may 
commence a lawsuit or an arbitration, subject to the terms of this Arbitration 
Clause. To start an arbitration, the complaining party picks the administrator 
and follows the administrator's rules. If one party begins or threatens a 
lawsuit, the other party can demand arbitration. This demand can be made 
in court papers, such as a motion to compel arbitration. Once an arbitration 
demand is made, no lawsuit can be brought and any existing lawsuit must 
stop unless a court rules otherwise.

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Rev. 05/01/19

Will any hearing 
be held nearby? 

Yes 

The Arbitrator may decide that an in-person hearing is unnecessary and that 
he or she can resolve a Dispute based on written filings and/or a conference 
call. However, any in-person arbitration hearing shall take place in your 
county and state of residence.  

What about 
appeals?

Very limited 

Appeal rights under the FAA are very limited. The Arbitrator’s award will be 
final and binding. Any appropriate court may enter judgment upon the 
Arbitrator's award. 

ARBITRATION FEES AND AWARDS

Who bears 
arbitration fees?

Usually, we do 

When will we 
cover your legal 
fees and costs?

If you win 

We will pay all filing, administrative, hearing and Arbitrator fees if you act in 
good faith, cannot get a waiver of such fees and ask us to pay. We will 
always pay amounts required under applicable law or the administrator's 
rules or if payment is required to enforce this Arbitration Clause.

If you win an arbitration, we will pay the reasonable fees and costs for your 
attorneys, experts and witnesses. We will also pay these amounts if required 
under applicable law or the administrator's rules or if payment is required to 
enforce this Arbitration Clause. The Arbitrator shall not limit his or her award 
of these amounts because your Dispute is for a small amount.

Will you ever owe 
us for arbitration 
or attorneys' fees?

Only for bad 
faith 

The Arbitrator can require you to pay our fees if (and only if): (1) the Arbitrator 
finds that you have acted in bad faith (as measured by the standards set 
forth in Federal Rule of Civil Procedure 11(b)); and (2) this power does not 
make this Arbitration Clause invalid.

Can an award be 
explained?

Yes

A party may request details from the Arbitrator within 14 days of the ruling.  
The Arbitrator will determine whether to grant such request.

It depends

What happens if a 
part of this 
Arbitration Clause 
cannot be 
enforced?

If any portion of this Arbitration Clause cannot be enforced, the rest of the 
Arbitration Clause will continue to apply, except that (A) this Arbitration 
Clause (except for this sentence) will be void if a court rules that the 
Arbitrator can decide a Dispute on a class basis and the court's ruling is not 
reversed on appeal, and (B) if a claim is brought seeking public injunctive 
relief and a court determines that the restrictions in this Arbitration Clause 
prohibiting the arbitrator from awarding relief on behalf of third parties are 
unenforceable with respect to such claim (and that determination becomes 
final after all appeals have been exhausted), the claim for public injunctive 
relief will be determined in court and any individual claims seeking monetary 
relief will be arbitrated.  In such a case the parties will request that the court 
stay the claim for public injunctive relief until the arbitration award pertaining 
to individual relief has been entered in court.  In no event will a claim for 
public injunctive relief be arbitrated.

Your Billing Rights:  Keep This Document For Future Use 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What to Do If You Find a Mistake on Your Statement 

If you think there is an error on your statement, write to us at the address shown on the payment coupon 
included with your statement. You may also contact us through Zero app.  In your letter or communication 
through the app, give us the following information:  

• Account information: Your name and account number.  

• Dollar amount: The dollar amount of the suspected error.  

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Rev. 05/01/19

• Description of problem: If you think there is an error on your bill, describe what you believe is wrong 

and why you believe it is a mistake. 

You must contact us: 

• Within 60 days after the error appeared on your statement. 

• At least 3 business days before an automated payment is scheduled, if you want to stop payment on 

the amount you think is wrong.  

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to 
investigate any potential errors and you may have to pay the amount in question.  

What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things: 

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell 

you if we have already corrected the error. 

2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we 

believe the bill is correct. 

While we investigate whether or not there has been an error: 

• We cannot try to collect any amount in question or report you as delinquent on that amount.  

• The charge in question may remain on your statement, and we may continue to charge you interest 

on that amount.  

• While you do not have to pay the amount in question, you are responsible for the remainder of your 

balance.  

• We can apply any unpaid amount against your credit limit (see the No Preset Spending Limit section 

above for more information). 

After we finish our investigation, one of two things will happen:  

• If we made a mistake: You will not have to pay the amount in question or any interest or other fees 

related to that amount. 

• If we do not believe there was a mistake: You will have to pay the amount in question, along with 

applicable interest and fees. We will send you a statement of the amount that you owe and the date 
payment is due. We may then report you as delinquent if you do not pay the amount we think you 
owe. 

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Rev. 05/01/19

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us 
that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you 
are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and 
we must let those organizations know when the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question, 

even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases  

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you 
have tried in good faith to correct the problem with the merchant, you may have the right not to pay the 
remaining amount due on the purchase. 

To use this right, all of the following must be true:  

1. The purchase must have made in your home state or within 100 miles of your current mailing address, 
and the purchase price must have been more than $50. (Note: Neither of these are necessary if your 
purchase was based on an advertisement we mailed to you, or if we own the company that sold you 
the goods or services.) 

2. You must have used your credit card for the purchase. Purchases made with cash advances from an 

ATM or with a check that accesses your credit card account do not qualify.  

3. You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at the 
address shown on the payment coupon included with your statement. While we investigate, the same rules 
apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our 

decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.

 20