13:  ARBITRATION PROVISION: PLEASE READ THIS PROVISION 
OF  THE  AGREEMENT  CAREFULLY.  IT  PROVIDES  THAT  ALL 
DISPUTES,  CLAIMS  OR  CONTROVERSIES  BETWEEN  YOU 
AND  US  SHALL  BE  RESOLVED  BY  BINDING  ARBITRATION. 
ARBITRATION  REPLACES  THE  RIGHT  TO  GO  TO  COURT, 
INCLUDING THE RIGHT TO A JURY AND TO PARTICIPATE IN A 
CLASS ACTION OR SIMILAR PROCEEDING. IN ARBITRATION 
A DISPUTE IS RESOLVED BY AN ARBITRATOR INSTEAD OF A 
JUDGE OR JURY. ARBITRATION PROCEDURES ARE SIMPLER 
AND MORE LIMITED THAN COURT PROCEDURES. 

14:  AGREEMENT  TO  ARBITRATE:  Either  you  or  we  may, 
without the other’s consent, elect mandatory, binding arbitration 
for  any  dispute,  claim  or  controversy  between  you  and  us.  To 
accommodate the right to arbitrate, you agree that you will neither 
assert, nor participate in, a class action or other representative 
action  or  proceeding  relating  to  this  Agreement,  your  account, 
your card or any other aspect of your relationship with us.

15:  CANCELING OR LIMITING YOUR CREDIT: We have the 
right at any time to limit or terminate the use of your Account, 
or to terminate this Agreement as it relates to future purchases, 
without  giving  you  notice  in  advance.  In  addition,  you  agree 
that we may change your credit limit from time to time, based 
on  changes  in  your  credit  capacity.  You  may  terminate  this 
Agreement at any time upon advance written notice to us but, if 
you do, you agree that you will remain obligated to pay the total 
balance due under the terms of your Agreement.

16:  CREDIT CARD: You request a Credit Card from us if it is our 
practice to provide one. All Credit Cards issued to you remain our 
property and, if requested, you agree to return to us any Credit 
Card issued for your Account. You further agree to immediately 
notify us, orally or in writing, of the loss, theft or unauthorized 
use of your Credit Card. If notice is given orally, you will confirm 
it in writing. You may be liable for the unauthorized use of your 
Credit  Card  before  you  notify  us  in  writing  at  Ashcroft  &  Oak, 
PO.  Box  879,  Matteson,  IL  60443,  or  telephone  us  at  1-800-
326-4116  of  the  loss,  theft  or  unauthorized  use.  In  any  case 
your liability will not exceed $50,

17:  CREDIT INVESTIGATION: You authorize us to investigate 
your  credit  history  by  obtaining  consumer  reports  and  by 
making direct inquiries of businesses where you have accounts 
and where you work. We may request a consumer report from 
consumer reporting agencies in considering your application for 
this Account and later in connection with an update, renewal, or 
extension of credit or  reviewing or collecting the Account. Upon 
your request we will tell you whether or not a consumer report 
was  requested  and  the  name  and  address  of  any  consumer 
reporting agency that furnished the report. You also authorize 
us  to  report  your  performance  under  this  Agreement  to  credit 
bureaus and other who may properly receive such information. 
A negative credit report reflecting on your credit record may be 
submitted  to  a  credit  reporting  agency  if  you  fail  to  fulfill  the 
terms of your credit obligation.

18:  GOVERNING LAW/NOTICE OF CHANGE OF ADDRESS: 
This agreement is governed by federal law and the law of the 
state  in  which  the  Account  was  opened.  You  agree  to  notify 
us  promptly  in  writing  if  you  move.  Until  we  receive  written 
notice of your new address, we will continue to send monthly 
Statements and other notices to the address you gave on the 
application for this Account.

19:  ASSIGNMENT:  We  may  assign  your  Account  and  our 
rights  under  this  Agreement  at  any  time  to  any  third  party 
without further notice to you. If this Agreement is assigned, all 
of our rights under this Agreement will continue to apply to any 
assignee or holder of this Agreement.

20:  TELEPHONE  MONITORING:  We  treat  every  guest  call 
confidentially.  To  ensure  you  receive  accurate  and  courteous 
guest  service,  on  occasion  your  call  may  be  monitored  by  a 
second associate.

21:  ENTIRE  AGREEMENT:  This  is  the  entire  Agreement 
between you and us and no oral changes can be made. 

22:  NOTICE  TO  MICHIGAN  RESIDENTS:  THE  SELLER 
RETAINS A SECURITY INTEREST IN THE SUBJECT MATTER 
OF THIS AGREEMENT.

23:  NOTICE:  ANY  HOLDER  OF  THIS  CONSUMER  CREDIT 
CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES 
WHICH  THE  DEBTOR  COULD  ASSERT  AGAINST  THE 
SELLER  OF  THE  GOODS  AND  SERVICES  OBTAINED 
PURSUANT  HERETO  OR  WITH  THE  PROCEEDS  HEREOF, 
RECOVERY  HEREUNDER  BY  THE  DEBTOR  SHALL  NOT 
EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.

24:  NOTICE TO BUYER/CONSUMER: (a) DO NOT SIGN THIS 
AGREEMENT  BEFORE  YOU  READ  IT  OR  IF  IT  CONTAINS 
ANY  BLANK  SPACES;  (b)  YOU  ARE  ENTITLED  TO  A 
COMPLETELY  FILLED-IN  COPY  OF  THIS  AGREEMENT  AT 
THE TIME YOU SIGN, KEEP IT TO PROTECT YOUR LEGAL 
RIGHTS;  AND  (c)  YOU  MAY  PAY  THE  FULL  BALANCE  ON 
YOUR  ACCOUNT  AT  ANY  TIME  AND  UNDER  CERTAIN 
CIRCUMSTANCES TO OBTAIN A PARTIAL REFUND OF THE 
FINANCE CHARGE.
SELLER: Rogers Enterprises, Inc.

d/b/a Ashcroft & Oak Jewelers
P.O. Box 879
Matteson, IL 60443

NOTICE:  See 
regarding your rights to dispute billing errors.

following  notice 

for 

important 

information 

BILLING RIGHTS SUMMARY

25:  What  to  do  if  you  think  you  find  a  mistake  on  your 
statement:
If you think your bill is wrong, if there is an error on your statement 
or if you need more information about a transaction on your bill 
write us at Ashcroft & Oak  P.O. Box 879 Matteson, IL 60443. 
We must hear from you no later than 60 days after you received 
the first bill on which the error or problem appeared. You must 
notify us of any potential mistakes or error in writing. You can 
telephone us, but if you do we are not required to investigate 
any  potential  errors  and  you  may  have  to  pay  the  amount  in 
question. In your letter, give us the following information:
•  Account information: Your name and account number.
•  Dollar Amount: The dollar amount of the suspected error.
•   Description of Problem: If you think there is an error, describe 

#:_______________________________________

Page 4

the error and explain, if you can, what you believe is wrong 
and why you believe it is an error. If you need information, 
describe the items you are unsure about.

 While  we  are  investigating  whether  or  not  there  has  been  an 
error, the following are true:
•   We  cannot  try  to  collect  the  amount  in  question,  or  report 

you as delinquent on that amount.

•   The charge in question may remain on your statement,  
and we may continue to charge you interest on that 
amount. But, if we determine that we made a mistake,  
you will not have to pay the amount in question or any 
interest or other fees related to that amount.

•   While you do not have to pay the amount in question, you 

are responsible for the remainder of your balance.

•   We can apply any unpaid amount against your credit limit.

26:  Your rights if you are dissatisfied with your credit card 
purchases: If you are dissatisfied with the goods or services 
that  you  purchased  with  your  credit  card  and  you  have  tried 
in  good  faith  to  correct  the  problem  with  the  merchant,  you 
may have the right not to pay the remaining about due on the 
purchase.
To use this right, all of the following must be true:
1. The  purchase  must  have  been  made  in  your  home  state 
within  100  miles  of  your  current  mailing  address,  and  the 
purchase price must have been more than $50. (Note: Neither 
of  these  are  necessary  if  your  purchase  was  based  on  an 
advertisement we mailed to you, or if we own or operate the 
merchant  who  sold  you  the  goods  or  services.  If  such  is  the 
case, all purchases will be covered, regardless of the amount 
or location of the purchase).
2.You must have used your credit card for the purchase.
3.You must not yet have fully paid for the purchase.
If all of the above criteria are met and you are still dissatisfied 
with  the  purchase,  contact  us  in  writing  at:  Ashcroft  &  Oak,  
PO  Box  879  Matteson,  IL  60443.  While  we  investigate,  the 
same  rules  apply  to  the  disputed  amount  as  discussed  
above.  After  we  finish  our  investigation  we  will  tell  you  our 
decision. At that point, if we think you owe an amount and you 
do not pay we may report you as delinquent.

27:  PAYMENT  REQUIREMENTS:  You  may,  at  any  time,  pay 
your  total  indebtedness  (the  New  Balance)  or  any  part  of  it, 
but  you  must  pay  at  least  the  Minimum  Payment  Due  as  of 
the  Payment  Due  Date  shown  on  the  front  of  this  statement, 
via  our  website  or  by  making  a  payment  at  any  Ashcroft  
&  Oak  store  location.  Payments  must  be  received  by  5:00  
p.m.  on  the  Payment  Due  Date  shown  on  the  front  of  this 
statement.  Please  be  advised,  if  any  payment  received  by 
Ashcroft  &  Oak  does  not  conform  to  the  requirements  listed 
above, we have the right to take up to five days from receipt  
of such payment to credit it to your account.

28:  CREDIT  BALANCES:  Any  credit  balance  on  your  
account (indicated by a “-“ in the New Balance box) is money 
we  owe  you.  You  can  make  charges  against  this  amount,  or 
you  may  obtain  a  refund  of  the  full  amount  by  writing  to  the 
address  indicated  on  the  front  of  this  statement.  If  we  do  
not  receive  a  written  request  from  you  to  refund  the  credit 
balance,  any  remaining  credit  balance  over  $1.00  on  your 
account  will  be  refunded  90  days  after  the  end  of  the  billing 
period in which the credit balance first appears.

29:  BALANCE  COMPUTATION  METHOD:  The  Balance 
Subject to Interest Rate was determined by the Average Daily
Balance  Method  (excluding  current  transactions).Please  call 
1-800-326-4116  if  you  would  like  a  detailed  explanation  of 
this  method  and  how  the  resulting  interest  charges  were 
determined.

A215 11/16

OPEN YOUR

RETAIL
ACCOUNT TODAY!

And enjoy these advantages...

  •  Offers Convenient
      Monthly Payments

•  Makes Budgeting

           Easier  

       •  Makes You A 
           Preferred Guest-
           Keeps You Advised
           Of Sale Items And
           Special Events

Jewelry enlarged to show detail.
Ampersand design is a trademark of Rogers Enterprises, Inc.
A215 11/16

 
 
 
 
.

.

.

.

None.

Up to $60.00 annually (up to $5.00 per month when you carry a balance). Not assessed in IN, NY and PA.

Effective Date: This information was printed November 2016.  This information is accurate as of this date and is subject to change at any time.  You should  
contact Ashcroft & Oak at 1-800-326-4116 to determine if there are any changes to this information since November 2016.

ASHCROFT & OAK • RETAIL ACCOUNT AGREEMENT

1:  TERMS USED IN THIS AGREEMENT: In this Retail Account 
Agreement (the”Agreement’’), the words ‘’we”, “us” and “our’’ 
mean the Seller identified at the end of this Agreement and any 
person to whom this Agreement or the indebtedness under this 
Agreement may be assigned, the words ‘’you” and ‘’your’’ mean 
each Applicant, including Joint Applicant, who is approved by 
us for this Retail Account (the “Account’’). This Account and all 
purchases made on it are not binding on us until your credit is 
approved. Your credit will be considered approved when we give 
notice of approval to you and, if applicable, upon your signing a 
Sales Invoice for purchases for which we have extended credit. 

2:  PROMISE  TO  PAY:  In  consideration  of  our  granting  credit 
on  this  Account,  you  promise  to  pay  us  the  purchase  price 
of  purchases  charged  to  this  Ac count  by  you  or  anyone  you 
authorize to use your Account. If the Account is a joint Account, 
the  applicant  and  joint  applicant  each  agree  to  pay  and  are 
jointly and individually responsible for all amounts charged on 
the  Ac count.  When  there  is  a  balance  due  on  your  monthly 
billing  statement  (the  “Statement’’),  you  agree  to  pay,  in  time 
for  receipt  by  us  within  twenty-six  (26)  days  after  the  billing 
date  (the  “Due  Date”  shown  on  the  Statement),  either  (a)  the 
total balance due or (b) at least the Minimum Monthly Pay ment 
shown on the Statement. 

3:  APR BY STATE: When there is a balance subject to Finance 
Charge  on  your  Account,  you  will  be  assessed  an  Annual 
Percentage Rate (APR) on this balance as follows: IL  -  24.99%, 
IN  -  24.99%,  KY  -  24.99%,  MI  -  24.99%,  MN  -  18.00%,  
MO  -  24.99%,  NY  -  24.99%,  OH  -  24.99%,  PA  -  24.99%,  
SD  -  24.99%, TN  -  21.00% and WI  -  24.99%. 

4:  REDUCED RATE PLANS: From time to time, we may offer a 
reduced rate plan on certain purchases. If any single purchase 
is designated as purchased under a reduced rate plan, we will 
calculate  the  interest  for  the  promotion  by  using  an  APR  that 
is less than your Regular APR (the “Promotional  APR”), in lieu 
of  the  Regular  APR  during  the  specified  promotional  period. 
The  Promotional  APR  will  return  to  your  Regular  APR  at  the 
expiration  period  or  if  we  do  not  receive  a  required  minimum 
payment within 60 days of its due date. See the APR BY STATE 
section for details.

5:  LATE  PAYMENT  FEE  BY  STATE:  You  agree  to  pay  a  Late 
Payment Fee on each installment not paid as follows: IL  –  Up 
to $10.00 assessed 10 days after payment due date, IN  –  Up 
to $16.00 assessed 10 days after payment due date, KY  –  Up 
to $10.00 assessed 10 days after payment due date, MI  –  Up 
to $39.00 assessed 10 days after payment due date, MN  –  Up 
to $5.00 assessed 10 days after payment due date, MO  –  Up 
to $5.00 assessed 10 days after payment due date, NY  –  Up to 
$39.00 assessed as of payment due date, OH  –  Up to $39.00 
assessed as of payment due date, PA  –  $39.00 assessed as of 
payment due date, TN  –  Up to $39.00 assessed as of payment 
due date, SD  –  Up to $39.00 assessed as of payment due date 
and WI  –  Up to $39.00 assessed as of payment due date.

6:  RETURNED  CHECK  FEE  BY  STATE:  You  agree  to  pay  a 
Returned  Check  Fee  if  any  check  or  instrument  for  payment 
on  your  Account  is  returned  to  us  unpaid  as  follows:  IL  -  Up 
to  $25.00,  IN  -  Up  to  $25.00,  KY  -  Up  to  $25.00,  MI  -  Up 
to  $25.00,  MN  -  Up  to  $30.00,  MO  -  Up  to  $15.00,  NY  Up 
to  $20.00,  OH  -  Up  to  $30.00,  PA  -  Return  check  fee  is  not 
permitted, SD  -  Up to $30.00, TN - Up to $30.00 and WI  -  Up 
to $30.00. 

7:  BALANCE SUBJECT TO FINANCE CHARGE: The balance 
subject to FINANCE CHARGE in any given billing period is the 
average  daily  balance  which  is  arrived  at  by  adding  the  daily 
balances  in  the  Account  during  the  billing  period.  The  daily 
balances are determined by taking the beginning balance each 
day during the billing period and subtracting any payments and 
credits  entered  on  that  day.  New  purchases  do  not  begin  to 
accrue  a  FINANCE  CHARGE  until  the  first  day  of  the  billing 
period following the pur chase date, and no FINANCE CHARGE 
will  be  assessed  on  such  purchases  if  they  are  paid  within 
twenty-six (26) days of the first billing date following the date of 
purchase. Late Payment Fees are not included in the balance 
subject to FINANCE CHARGE. 
**A minimum finance charge will not be assessed in Wisconsin.

8:  EXPEDITED  PAYMENT  FEE:  A  charge  of  $5.00  will  be 
assessed  for  pay ments  made  over  the  phone  with  one  of  our 
service representatives using a checking account. A charge of 

$10.00 will be assessed for payments made over the phone 
with  one  of  our  service  representatives  using  a  debit  card. 
Not assessed in NY, PA and IN. 

9:  MINIMUM  MONTHLY  PAYMENT:  You  agree  to  pay 
a  Minimum  Monthly  Payment  each  time  we  send  you  a 
Statement  plus  any  past  due  amount(s).  The  Minimum 
Monthly Payment will be 3.5% (rounded to the next highest 
dollar)  of  the  outstanding  “New  Balance”  on  the  Account 
as  shown  on  the  statement,  or  $30.00  whichever  amount 
is  greater.  You  may  at  any  time  pay  your  “New  Balance”, 
but  you  must  pay  at  least  the  Minimum  Monthly  Payment. 
Payment on your Account must be made by cash, check or 
money  order  in  U.S.  currency.  Any  cash,  check  or  money 
order in a denomination of foreign (not U.S.) currency will nor 
be credited until converted into U.S. funds, and you agree to 
pay  any  amount  remaining  due  and  owing  after  conversion 
to U.S. funds. 

10:  SECURITY  INTEREST:  We  retain  a  purchase  money 
security  interest  in  all  merchandise  purchased  on  your 
Account until the account is paid in full. If you do not make 
your Minimum Monthly Payment on time, we may repossess 
only the merchandise which has not been paid in full to the 
extent permitted by law. We will apply and allocate payments 
and credits among features and to Charges and transactions 
on your Account in any order and manner determined by us 
in  our  sole  discretion  for  servicing,  administrative,  systems 
or  other  business  reasons.  You  agree  that  we  have  the 
unconditional right to exercise this discretion. 

11:  CHANGES  IN  THIS  AGREEMENT:  We  may  change 
any  term  of  this  Agreement,  including  the  rate  of  FINANCE 
CHARGE,  by  furnishing  you  notice  of  the  change  to  the 
extent  required  by  law.  If  permitted  by  applica ble  law,  any 
new terms may at our option be applied to any balance exist-
ing in the Account at the time of change, as well as to any 
subsequent transactions. 

12:  FAILURE TO MAKE MINIMUM PAYMENT: If you do not 
make at least the Minimum Monthly Payment when due, we 
may, subject to any notice of default and right to cure default 
required  by  state  law,  require  you  to  immediately  pay  the 
full  remaining  balance  (except  in  Wisconsin,  where  you  will 
not  be  in  default  until  you  fail  to  make  a  Minimum  Monthly 
Payment on two (2) occasions within a 12-month period). You 
agree  to  pay  court  costs  and  reasonable  attorneys’  fees  to 
the extent permitted by your state law if your Account is sent 
for collection to an attorney who is not our salaried employee 
(except no attorneys’ fees will be imposed in Wisconsin).

Please detach and retain for future purchases

Premier Platinum

Card Number:_______________________________________

This application and agreement were printed in November 2016 and are accurate as of that date but may have been changed after that date.
To find out what may have changed, write us at Ashcroft & Oak, P.O. Box 879, Matteson, IL 60443.

5232 (11/16) 48-4 F.D.

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A215 11/16

5232 (11/16) 48-4 F.D.

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A215 11/16