hereby authorize SunTrust to convert Your Savings Account to a Essential Savings account.

This  Essential  Savings  account  will  be  titled  in  the  same  name(s)  as  the  Savings  Account 
that  secured  Your  Card Account.  Your  access  to  the  Essential  Savings  account  will  not  be 
restricted. This means You may make additional deposits and withdrawals You must enroll your 
account for online banking and register to receive paperless statements to avoid the $3 paper 
statement monthly fee. If You do choose to receive paper account statements through U.S. Mail 
a $3 monthly fee will be charged. Other fees might apply – see: for full Essential Savings account 
terms and conditions on the Personal Deposit Accounts Fee Schedule https://www.suntrust.com/
content/dam/suntrust/us/en/personal-banking/2019/documents/fs-retail-english.pdf.

If  You  do  not  wish  to  maintain  an  Essential  Savings  account  with  these  funds,  call 
SunTrust at 800-786-8787 or visit a SunTrust branch after SunTrust converts Your existing 
Savings Account to an Essential Savings account to request some other disposition of 
these funds, and SunTrust will honor Your request.

Duration of Security Agreement

Your security agreement will remain in effect until (a) all of Your debt to the Bank on Your Card Account 
has been paid in full and (b) all other obligations secured by this Agreement have been fulfilled.

Waiver of Rights and Other Legal Matters regarding the Security Interest

You  waive  any  right  to  require  SunTrust  to:  (a)  proceed  against  You,  any  other  Cardholder,  or 
Authorized User on Your Card Account; or (b) proceed against or exhaust any security held under this 
security agreement before SunTrust pursues any other remedy in SunTrust’s power.  The Bank’s rights 
stated in this security agreement are in addition to any others SunTrust has under applicable law.  If there 
is a conflict regarding this security interest and any other agreement, this Agreement will control.  You 
represent that no insolvency proceeding or general assignment for creditors is pending that would affect 
Your grant of this security interest.  You waive any defense You may have against SunTrust, associated 
with this security interest.

Assignment

SunTrust has the right to Assign its rights under the Security Agreement and the Savings Account. 
SunTrust may Assign its rights without Your consent and without prior notice to You. The rights and 
benefits of SunTrust under the Security Agreement and Savings Account shall automatically transfer 
to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 
through a merger with SunTrust. 

Enforcement of Security Interest

You hereby irrevocably appoint the Bank as attorney-in-fact to execute any instruments required to satisfy 
Your  debt  under  the  Card Account.  The  most  current  version  of  this  Card Account Agreement  shall 
be published online. The online version of the agreement supersedes any prior written version. Bolded 
words or phrases are defined terms, which are explained in the Definitions section of the Card Account 
Agreement.

Secured Card Account 
Agreement
SUMMARY OF KEY TERMS

For each bolded word or phrase, the definition is provided at
https://www.suntrust.com/PersonalBanking/
EverydayBanking/CreditCards and in the definitions section 
at the end of this Agreement.

When are You bound by the 
CA Terms?

Your  Card  Account  Agreement  with  SunTrust  starts  and  You 
agree to the terms when (1) You accept and/or sign the Card or 
(2) You or an Authorized User use(s) the Card or Account, thus 
obtaining Credit from SunTrust.

What types of transactions 
might  You  make  with  the 
Card/Account and how are 
these transactions itemized 
on Your bill each month?

	You may use Your Card/Account to make legal Purchases, 
Cash Advances,  Overdraft Advances  and  Balance  Trans-
fers.    You  are  responsible  for  transactions  that  You,  other 
Cardholders, and Authorized Users make, whether the trans-
actions are legal or not.

	Each  type  of  transaction  has  different  associated  costs  and 
terms; each transaction type and associated costs are grouped 
together  and  detailed  in  Your  monthly  Statement  (Card Ac-
count  bill)  by  transaction  type.    The  combined  outstanding 
amount of each transaction type is Your New Balance due on 
Your Account each month (Billing Period).  You must pay all 
Interest Charges, fees, and Other Charges properly charged 
to Your Account.

P-1909
Rev. 3/20

SECURED CARD ACCOUNT AGREEMENT

Table of Contents

SECURITY INTEREST 
SUMMARY OF KEY TERMS 
AGREEMENT TERMS
Costs
Overdraft Protection 
Payments
Amendment (Changes) and Assignment 
Additional Information
Arbitration Provision 
Your Billing Rights 
Security Agreement

PLEDGE OF SECURITY 
INTEREST IN YOUR 
SECURED SAVINGS 
ACCOUNT

The most current version of this Security Agreement shall be 
published online. The online version of the agreement super-
sedes any prior written version. Bolded words or phrases are 
defined terms, which are explained in the Definitions section 
of the Card Account Agreement.

Your Card Account is a secured account, meaning You have pledged collateral to ensure repayment 
of the Credit that SunTrust provides You and any other debt that You owe SunTrust on Your Card 
Account.

Pledge of Collateral

In consideration for the Bank issuing this Card Account to You, You have opened a Savings Account 
called the “Secured Card Savings Account” according to these parameters.  The Savings Account must:
	be titled in the same name(s) of the initial Cardholder(s) when the Card Account is opened and 

no other name(s);

	be opened with a deposit that equals the amount of Your revolving Credit Limit; and
	remain open during the duration of Your Card Account.

You cannot add/change Cardholders on Your Card Account after it is established, as the Cardholder 
and Savings Account owner names must match.

To secure all amounts You may owe, including but not limited to interest, fees, and charges, which accrue 
on Your Card Account and all of Your other obligations on Your Card Account, You assign, transfer, 
and pledge a security interest in and grant the Bank all rights, title, and interest in the Savings Account 
and in all renewals, additions, and funds/earnings of the Savings Account.  If Your Savings Account 
is closed for any reason, SunTrust may terminate Your Card Account in accordance with the terms of 
this Agreement.

The  primary  rules  and  regulations  for  your  Savings  Account  are  described  in  the  Bank  Rules  and 
Regulations  for  Deposit  Accounts  booklet  provided  to  You  separately.    This  Savings  Account  has 
additional terms/restrictions that include the following.

	At all times during the duration of Your Card Account, You must maintain funds in the Savings 

Account that cover the amount of Your Credit Limit.

	You may not make withdrawals from the Savings Account while it secures Your Card Account.  
This restriction includes, but is not limited to, withdrawals of any funds at a branch, through an 
ATM, through online transactions, through overdraft protection to a checking account, or by any 
other method.

	You are not allowed to make additional deposits to this Savings Account, except when additional 
deposit(s) is/are required for the Savings Account balance to cover the Card Account Credit 
Limit.

	No  transfer  of  ownership  of  the  Savings  Account  to  another  person  upon  death  of  the 

Cardholder(s) is permitted.

Right of Bank to Control and Use Savings Account

You  agree  that  this  security  interest,  pledge,  and  assignment  provides  the  Bank  the  right  to  redeem, 
collect, and withdraw any part or the full amount of the Savings Account to satisfy Your obligations under 
this Agreement upon Your Default under this Agreement or if Your Card Account is terminated for any 
reason.  You acknowledge and agree that this security interest, pledge, and assignment gives the Bank 
exclusive control over the Savings Account.  You agree that if Your Card Account is closed for any 
reason, SunTrust may apply funds in the Savings Account to pay off any balance on the Card Account.

What SunTrust Does with Funds Remaining in Savings Account When Savings Account May 
Be Closed or is No Longer Required

1. 

2. 

If You Default under this Agreement or Your Card Account is terminated for any reason and 
SunTrust must apply funds in the Savings Account to pay off any outstanding Balance on Your 
Card Account, if funds remain in the Savings Account after SunTrust pays off the Balance 
on the Card Account, SunTrust will remit these funds to You within 30 days after Your Card 
Account is closed.

If SunTrust graduates You to an unsecured credit card account so that the Savings Account 
and security interest are no longer required and Your Card Account is in good standing, You 

What  You  Pay,  when,  how, 

and  what  happens  if  You 

pay late?

How  will  SunTrust  apply 

	You agree that the Minimum Payments on Your Account will 

Your payments?

be applied in the order SunTrust selects.

What other important terms 

Your liability for unauthorized use of the Card – what to do/what 

exist in the CA?

happens if Your Card is stolen.

	SunTrust will send You a monthly Statement (bill).  You agree 

to pay all Authorized Charges on the Statement.  You have 

the option of paying in full the New Balance shown on each 

Statement  or  paying  in  installments  that  at  least  equal  the 

amount of the Minimum Payment shown on Your Statement.  

In either case, the payment Due Date will be at least 25 days 

after the Closing Date of Your Statement.

	The Minimum Payment will include any amount past due or 

over Your Credit Limit plus the greater of (1) $25.00, (2) 2% of 

the New Balance, or (3) 1% of the New Balance plus current 

Interest Charges and Other Charges.  If the New Balance 

is less than $25.00, the Minimum Payment will be the New 

Balance. If You pay more than the Minimum Payment, You 

still must make the Minimum Payment on subsequent State-

ments until You have fully paid what You owe.  You must pay 

in U.S. dollars, without restrictive terms, and in accordance with 

the Standard Payment Instructions.

	If You do not pay at least the Minimum Payment by the Due 

Date, SunTrust will charge a Late Payment fee, unless Your 

Account is exempt from Late Payment fees.  If You make a 

Late Payment, You will be in Default and You may be subject 

to rate increases.  If You are in Default for any reason, Sun-

Trust can require that the entire outstanding full Balance on 

Your Account be immediately paid.

	SunTrust  may  allocate  Your  Minimum  Payments 

to 

Balances starting with the lowest APR (Annual Percentage 

Rate).    Payments  in  excess  of  the  Minimum  Payment  will 

generally  be  applied  first  to  Balances  with  the  highest  APR 

and any remaining portion to the other Balances in descending 

order  based  on  their  APRs,  unless  SunTrust  is  required  by 

applicable law to use a different payment application method in 

connection with a deferred interest or similar program. 

	Payments  are  normally  applied  to  restore  Your  available 

Credit (the amount of Your unused Credit Limit).  There may 

be  a  delay  in  restoring  Your  available  Credit  until  SunTrust 

determines  whether  a  payment  is  likely  to  be  returned  for 

insufficient funds or for some other reason.

Credit  Limits,  Authorization,  and  Convenience  Checks  – 

spending limits/transaction authorization.

Individual Liability – each Cardholder is individually and jointly 

liable for all Authorized Charges.

Termination – You or SunTrust can terminate or suspend Your 

Credit at any time with/without cause.

Sharing  of  Information  –  how  SunTrust  safeguards  your 

information/how-when SunTrust may disclose Your information to 

others; refers to SunTrust’s Privacy Statement.

Arbitration – the way in which You and SunTrust agree to resolve 

claims; You have the right to opt out of arbitration as the agreed 

upon claims resolution method.

Billing  Dispute  Rights  –  details  Your  rights  if  You  dispute 

charges/are  not  satisfied  with  good/services  You  procure  from 

merchants using Your Card/Account.

Defined Terms – defines all essential terms used in the CA.

SunTrust  calculates  Interest  Charges  using  the  Average  Daily 

Balance  (including  new  transactions)  method.    SunTrust  also 

uses  compounded  interest  in  calculating  Interest  Charges.  

Compounded interest means that interest is added to the principal 

that  You  owe  and  interest  then  applied  each  successive  Billing 

Period  on  the  outstanding  Balance  and  new  charges.    [See  the 

Card Mailer for disclosure of APRs, corresponding DPRs (Daily 

Periodic Rate), Minimum Interest Charge, transaction fees, and 

Other Charges.]

Interest Charges and 

Transaction Fees in 

General:

Interest  Rates  and  Interest 

Your eligibility for Credit, initial and on-going Interest Rates, and 

Charges based upon Credit 

other CA terms may vary based upon Your credit worthiness.  You 

Inquiries:

authorize SunTrust to make or have made any credit, employment, 

and  investigative  inquiries  about  You  that  SunTrust  deems 

appropriate  about:    (1)  whether  SunTrust  will  provide  You  with 

a  Card Account  and  if  so  at  what  rates/terms,  (2)  modifications 

to  Your  Card  Account  rates/terms  while  You  maintain  the 

Account, or (3) collection of Credit under Your Account and other 

permissible purposes as the law allows.

Cost on Purchases:

SunTrust will charge the 

Interest Charge (unless 

inapplicable because 

of the Grace Period) on 

Your Purchases from the 

transaction date.

	Any  Purchase  Balance  not  paid  by  the  Due  Date  on  the 

Statement  will  incur  an  Interest  Charge  on  the  following 

Other Charges:

month’s Statement.

	The  cost 

for  Purchases  (DPR 

Interest  Charge,  when 

it  applies)  is  the  Average  Daily  Balance  on  Purchases 

multiplied by (1) the number of days in the Billing Period and 

(2) the applicable DPR.

	You will have a Grace Period on any new Purchases that are 

reflected for the first time on Your current Statement if You pay 

Your New Balance on time each Billing Period.  Those new 

Purchases will not be subject to an Interest Charge during the 

Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

Costs on Cash Advances:

The  costs  for  Cash  Advances  consist  of  (1)  interest  computed 

SunTrust  will  charge 

the 

Interest Charge on Your Cash 

Advances from the date they 

are posted to Your Account.

at  the  applicable  DPR  on  the  Average  Daily  Balance  (for  Cash 

Advances)  and  (2)  Cash  Advance  transaction  fees.    The  DPR 

Interest Charge is the Average Daily Balance on Cash Advances 

multiplied by (1) the number of days in the Billing Period and (2) 

the applicable DPR.  Cash Advances do not have a Grace Period.

Cost on Overdraft 

Advances:

SunTrust  will  charge 

the 

Interest  Charge  on  Your 

Overdraft Advances from the 

date they are posted to Your 

Account.

Costs on Balance 

Transfers:

When SunTrust provides You 

a  Balance Transfer  check  or 

Balance  Transfer 

request 

form  or  when  You  request  a 

Balance  Transfer,  SunTrust 

will 

charge 

the 

Interest 

Charge  on  Your  Balance 

Transfer  from  the  date  it  is 

posted to Your Account.

Foreign Currency 

Exchange Fee on 

Non-US Transactions:

The  cost  on  Overdraft Advances  (DPR  Interest  Charge)  is  the 

Average Daily Balance on Overdraft Advances multiplied by (1) 

the  number  of  days  in  the  Billing  Period  and  (2)  the  applicable 

DPR.    In  accordance  with  its  Rules  and  Regulations  for  Deposit 

Accounts, SunTrust will assess You its usual deposit account fee 

for such service, separately, and as part of Your deposit Account 

fees.  Overdraft Advances do not have a Grace Period.

	The  costs  for  Balance  Transfers  consist  of  (1)  interest 

computed  at  the  applicable  DPR  on  the  Average  Daily 

Balance  (for  Balance  Transfers)  and  (2)  Balance  Transfer 

transaction fees.

	The DPR Interest Charge is the Average Daily Balance on 

Balance Transfers multiplied by (1) the number of days in the 

Billing Period and (2) the applicable DPR.

	SunTrust may from time to time offer You Balance Transfer 

Promotional Offers with different Balance Transfer Interest 

Charges  and  transaction  fees  than  the  Card  Mailer  terms.  

Those different Interest Charges and fees will be disclosed in 

the  Balance  Transfer  Promotional  Offer.    Unless  SunTrust 

informs  You  otherwise,  Balance  Transfers  do  not  have  a 

Grace Period.

	All  Purchase  and  Cash  Advance  transactions  processed  in 

a foreign currency will be converted to U.S. dollars under the 

regulations (which affect rate and actual date of the exchange) 

of  the  Card  Association  before  being  charged  to  Your 

Account.

	SunTrust will assess a foreign currency transaction fee for all 

Purchase transactions processed in a foreign currency.  

	Conversion  may  occur  on  a  date  other  than  the  date  of  the 

transaction  or  the  date  the  transaction  is  posted  to  Your 

Statement,  which  may  affect  the  conversion  rate  used.    If  a 

Credit  transaction  is  processed  and  has  a  processing  date 

different than the original transaction, then the exchange rate 

of  the  Credit  can  be  greater/less  than  that  of  the  original 

transaction.

based on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a 

Variable or a Non-variable APR.

Overdraft Protection

Minimum Interest Charges:

If You incur Interest Charges in any Billing Period, a minimum 

The costs for Cash Advances consist of (1) interest computed at the applicable DPR on the Average 

Late Payment Fee.  Unless Your Account is exempt from Late 

Payment fees, if SunTrust has not received at least the Minimum 

Payment  by  its  Due  Date  as  shown  on  a  Statement,  SunTrust 

will  add  a  Late  Payment  fee  to  Your  Purchase  Balance  based 

on the New Balance outstanding as of the Closing Date for the 

Statement.

Annual Fee.  If Your Account has an annual fee, it will be shown 

on the Card Mailer, and SunTrust will add the annual fee to Your 

Purchase Balance.

Returned  Payment  Fee.    Unless  Your Account  is  exempt  from 

Returned Payment fees, SunTrust will add a Returned Payment 

fee  to  Your  Purchase  Balance  if  (1)  a  payment  that  You  make 

or  authorize  is  returned  to  SunTrust  unpaid;  or  (2)  any  Balance 

Transfer,  Cash  Advance,  or  Promotional  Balance  check  is 

dishonored  for  any  reason.  This  fee  may  be  imposed  even  if 

Your payment is later re-presented to and paid by Your financial 

institution.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee 

to Your Purchase Balance if You ask SunTrust to stop payment 

on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Statements, 

sales  drafts,  etc.,  to  You  upon  request.  If  You  request  copies  of 

more  than  two  items  during  a  Billing  Period,  SunTrust  will  add 

a fee to Your Purchase Balance up to $5.00 for each additional 

copy unless prohibited by applicable law.  SunTrust will not impose 

any fee if Your request is made in connection with written notice 

of a billing error.

Phone Pay Fee.  If SunTrust agrees to permit You to pay Your bill 

via phone pay and applicable law allows, You agree that SunTrust 

will add the phone pay fee disclosed at the time of Your request to 

Your Purchase Balance.

Interest  Charge  will  post  to  Your  Account  (such  minimum 

Interest  Charge  shown  as  the  “Minimum  Interest  Charge”  on 

Your Statement).

Interest Charge for 

Cost:  Interest Charge (Average Daily Balance for Purchases x 

number of days in the Billing Period and (2) the applicable DPR.

Purchases

no. days in Billing Period x DPR)

Any Purchase Balance not paid by the Due Date on the Statement will incur an Interest Charge on 

the following month’s Statement.  The cost for Purchases (DPR Interest Charge, when it applies) is the 

Average Daily Balance on Purchases multiplied by (1) the number of days in the Billing Period and 

Promotional Rate.

(2) the applicable DPR.

Interest Charges and 

Transaction Fees

The conditions under which Interest Charges and transaction fees 

apply depend upon whether the transaction is a Purchase, Cash 

Advance, Overdraft Advance, Balance Transfer, or Promotion-

al Offer.

SunTrust calculates Interest Charges using the Average Daily Balance (including new transactions) 

method.    SunTrust  also  uses  compounded  interest  in  calculating  Interest  Charges.    Compounded 

interest  means  that  interest  is  added  to  the  principal  that  You  owe  and  interest  then  applied  each 

successive Billing Period on the outstanding Balance and new charges.

Interest Charges that apply on Your Account are set forth in the Card Mailer.

You will have a Grace Period on any new Purchases that are reflected for the first time on Your current 

Statement if You pay Your New Balance on time each Billing Period.  Those new Purchases will not be 

subject to an Interest Charge during the Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

SunTrust will charge the Interest Charge (unless inapplicable because of the Grace Period) on Your 

Purchases from the transaction date.

The DPR for Purchases (that are subject to Interest Charges) may or may not vary each month based 

on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a Variable 

or a Non-variable APR.

Interest Charge and 

Costs:  Interest Charge (Average Daily Balance for Cash 

Transaction Fees for Cash 

Advances x no. days in Billing Period x DPR) + Cash Advance 

Advances

transaction fees.

Daily Balance (for Cash Advances) and (2) Cash Advance transaction fees.

The  DPR  Interest  Charge  is  the  Average  Daily  Balance  on  Cash  Advances  multiplied  by  (1)  the 

number of days in the Billing Period and (2) the applicable DPR.  The Cash Advance transaction fee is 

disclosed in the Card Mailer.

The DPR for Cash Advances may or may not vary each month based on changes in the Index Rate.  The 

Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

Interest Charge for 

Promotional Balances

Cost:  Interest Charge (Average Daily Balance for Promotional 

Balances x no. days in Billing Period x Promotional Rate DPR) 

SunTrust  may  from  time  to  time  offer  You  a  Promotional  Rate  on  certain  Purchases  or  Balance 

Transfers through Promotional Offers.  If You accept a Promotional Offer, the resulting Promotional 

Balance will be subject to the terms of that specific Promotional Offer and this Agreement.  In each 

Promotional Balance program, any new or different terms of the program not disclosed in this Agreement 

(such as the APR, effective dates and other special terms) will be detailed in the Promotional Offer.

The DPR Interest Charge is the Average Daily Balance on Promotional Balances multiplied by (1) the 

The  Promotional  Rate  will  apply  to  those  Promotional  Balances  until  the  Promotional  Offer 

Termination Date. A Promotional Balance will not, after the Termination Date, be eligible for another 

After the Termination Date, Your Promotional Rate will change to Your regular Purchases DPR, unless 

disclosed otherwise in the Promotional Offer.  If the reason for the Termination Date is a Delinquency 

Triggering Event, SunTrust will change the DPR that applies to Your new and outstanding Promotional 

Balances  to  the  Purchase  DPR  and  corresponding  APR,  after  SunTrust  provides  You  any  notice 

required by applicable law.

Minimum Interest Charge

If You incur Interest Charges in any Billing Period, a minimum Interest Charge will post to Your Account 

(such minimum Interest Charge shown as the “Minimum Interest Charge” on Your Statement). If You 

incur Interest Charges in any Billing Period, the Minimum Interest Charge will be no less than the 

amount disclosed in the Card Mailer.  SunTrust may allocate the Minimum Interest Charge among Your 

various Balances in the manner that SunTrust elects as permitted by applicable law.

All Purchase and Cash Advance transactions processed in a foreign currency will be converted to U.S. 

dollars under the regulations of the  Card Association before being charged to  Your Account.  (The 

exchange rate that the Card Association uses to convert currency is a rate the Card Association selects 

either from the range of rates available in the wholesale currency markets for the applicable processing 

date  (which  rate  may  vary  from  the  rate  the  Card  Association  itself  receives)  or  the  government-

mandated rate in effect on the applicable processing date.)

Conversion may occur on a date other than the date of the transaction or the date the transaction is posted 

to Your Statement, which may affect the conversion rate used.  If a Credit transaction is processed and 

has a processing date different than the original transaction, then the exchange rate of the Credit can be 

greater/less than that of the original transaction.

Changes

SunTrust  can  change  some  of  Your  rates  and  other  terms 

in accordance with applicable law.  This table shows some 

possible changes.

Type of change

What may trigger change

Advance 

notice 

of 

SunTrust will charge the Interest Charge on Your Cash Advances from the date they are posted to Your 

Account.  Cash Advances do not have a Grace Period.

Interest Rate increase on new 

In  the  first  year,  a  Promotional 

Promotional  Rate  ends 

charges

Rate  ends  or  the  Index  Rate 

or  Index  Rate  changes, 

changes; after that, any reason

no  notice;  otherwise,  45 

Interest Charge for 

Overdraft Advances

Cost:    Interest  Charge  (Average  Daily  Balance  for  Overdraft 

Advances x no. days in Billing Period x DPR) 

Other Charges

change

days

Interest Rate increase on exist-

Promotional  period  ends,  Index 

No notice requirement or 

ing Balances

Rate changes, or Your Account 

per terms of the workout 

is in a workout arrangement

arrangement

Increase or decrease to Credit 

Any reason

None

Limit

Some fees and other terms

Can change for any reason

Up to 45 days for certain 

fees  and  Minimum  Pay-

ment changes

Secured Card Account 

For each bolded word or phrase, the definition is provided at

Agreement

https://www.suntrust.com/PersonalBanking/EverydayBank-

AGREEMENT TERMS

ing/CreditCards

and in the definitions section at the end of this Agreement.

Your Card Account Agreement with SunTrust starts and You agree to these terms when You accept 

and/or sign the Card or You or an Authorized User use(s) the Card or Account, thus obtaining credit 

from SunTrust.

Costs

You may use Your Card and Account to make Purchases, Cash Advances, Overdraft Advances and 

Balance Transfers. Each type of charge will have its own Balance.  Each type of Balance may have a 

separate DPR and corresponding Interest Charges.

Advances).

You agree to pay SunTrust for all credit extended on Your Account, plus any Interest Charges, Other 

Charges  and  other  fees  and  amounts  properly  charged  to  Your  Account.    You  agree  to  use  Your 

Account only for legal transactions.  It is not SunTrust’s responsibility to make sure You only use Your 

Account for legal transactions, and You will remain responsible to pay for any transactions whether legal 

or not.  SunTrust may decline authorization for any Internet gambling transaction.  SunTrust will not be 

liable if You engage in an illegal transaction.

The cost on Overdraft Advances (DPR Interest Charge) is the Average Daily Balance on Overdraft 

Advances multiplied by (1) the number of days in the Billing Period and (2) the applicable DPR.  In 

accordance  with  its  Rules  and  Regulations  for  Deposit Accounts,  SunTrust  will  assess  You  its  usual 

deposit account fee for such service, separately, and as part of Your deposit account fees.

The DPR for Overdraft Advances may or may not vary each month based on changes in the Index 

Rate.  The Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

SunTrust will charge the Interest Charge on Your Overdraft Advances from the date they are posted to 

Your Account.  Overdraft Advances do not have a Grace Period.

Interest Charge and 

Transaction Fees for 

Balance Transfers

Costs:    Interest  Charge  (Average  Daily  Balance  for  Balance 

Transfers x no. days in Billing Period x DPR) + Balance Transfer 

transaction fees.

The costs for Balance Transfers consist of (1) interest computed at the applicable DPR on the Average 

Daily Balance (for Balance Transfers) and (2) Balance Transfer transaction fees.

The DPR Interest Charge is the Average Daily Balance on Balance Transfers multiplied by (1) the 

number of days in the Billing Period and (2) the applicable DPR.  The Balance Transfer transaction 

fee  for  a  ‘regular’  Balance  Transfer  or  ‘Promotional  Balance’  Balance  Transfer  is  disclosed  in  the 

Card Mailer; provided, that SunTrust may from time to time offer You Balance Transfer Promotional 

Offers  with  different  Balance  Transfer  Interest  Charges  and  transaction  fees  than  the  Card  Mailer 

terms.  Those different Interest Charges and fees will be disclosed in the Balance Transfer Promotional 

Offer. SunTrust will add the Balance Transfer fee to the ‘Balance Transfer’ Balance of Your Account, 

unless SunTrust informs You when You make a Balance Transfer that the Balance Transfer amount 

and  Balance  Transfer  fee  will  be  added  to  another  category  of  Balance  (e.g.,  Purchases  or  Cash 

Unless  SunTrust  informs  You  otherwise,  Balance  Transfers  do  not  have  a  Grace  Period.    When 

SunTrust  provides  You  a  Balance  Transfer  check  or  Balance  Transfer  request  form  or  when  You 

request a Balance Transfer, SunTrust will charge the Interest Charge on Your Balance Transfer from 

the date it is posted to Your Account.

Late Payment Fee.  Unless Your Account is exempt from Late Payment fees, if SunTrust has not 

received at least the Minimum Payment by its Due Date as shown on a Statement, SunTrust will 

add a Late Payment fee to Your Purchase Balance based on the New Balance outstanding as of 

the Closing Date for the Statement.  The Late Payment fee is stated on the Card Mailer.

Annual Fee.  If Your Account has an annual fee, it will be shown on the Card Mailer, and SunTrust 

will add the annual fee to Your Purchase Balance.  If an annual fee is applicable to Your Account, 

SunTrust will provide You with notice of that annual fee in the manner required by law and explain 

how You may terminate Credit availability under the Account to avoid paying any such annual fee.  

If You do not terminate the Account, the terms disclosed will continue to apply.

Returned Payment Fee.  Unless Your Account is exempt from Returned Payment fees, SunTrust 

will add a Returned Payment fee to Your Purchase Balance if (1) a payment that You make or au-

thorize is returned to SunTrust unpaid (for example, if a check or an electronic funds transfer to Sun-

Trust is returned for insufficient funds or is returned because it is not signed or cannot be processed 

for any reason); or (2) any Balance Transfer, Cash Advance, or Promotional Balance check is 

dishonored for any reason. This fee may be imposed even if Your payment is later re-presented to 

and paid by Your financial institution.  The Returned Payment fee is stated on the Card Mailer.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee to Your Purchase Balance if 

You ask SunTrust to stop payment on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Items to You upon request. If You request 

copies of more than two Items during a Billing Period, SunTrust will add a fee to Your Purchase 

Balance up to $5.00 for each additional copy unless prohibited by applicable law.  SunTrust will not 

impose any fee if Your request is made in connection with written notice of a billing error.

Phone Pay Fee.  From time to time, You may request that SunTrust assist You in making an ex-

pedited Account payment from a designated deposit account, so that the payment can be credited 

to Your Account as of the day of Your call (or on the following business day, for calls made after 

the applicable cut-off time for payments). If SunTrust agrees to do so and applicable law allows, 

You agree that SunTrust will add the phone pay fee disclosed at the time of Your request to Your 

If  You  elect  to  link  Your  SunTrust  eligible  Consumer  Checking Account,  Savings Account  or  Money 

Market Savings Account to this SunTrust Credit Card for overdraft protection (the “Protected Account”), 

funds will be transferred from Your Credit Card Account (the “Protector Account”) into Your Protected 

Account when checks, bill pay, or other debit transactions would cause Your Protected Account to be 

overdrawn if those transactions are paid. 

Transfers will be made in $100 increments from the Protector Account to Your Protected Account.  

These transfers shall be considered a “Cash Advance” as that term is defined under Your Credit Card 

Account Agreement. Fees and interest rates for Cash Advances are disclosed to clients in their Credit 

Card Account Agreement and may be higher than those associated with other Credit Card transactions.  

There  is  no  Grace  Period  for  Cash  Advances,  meaning  finance  charges  will  accrue  from  the  date 

the  Cash Advance  is  posted  to  Your  Credit  Card Account.    If  the  available  Credit  on  Your  Credit 

Card Account (i.e. Credit Limit or the available Cash Advance limit) is insufficient to cover the entire 

overdraft, we may make transfers to pay individual debit Items up to the available accessible Credit on 

Your Credit Card Account. For example, if Your deposit account has a Balance of $10.00 and a check 

or other debit item for $80.00 is presented for payment, which if paid would cause Your deposit account to 

be overdrawn, a transfer of $100 will be made from Your Credit Card Account to Your deposit account 

and an overdraft protection Cash Advance of $100 will post to this Account.  We will also charge an 

additional Overdraft Protection transfer fee to Your Protected Account for each day a transfer is made, 

as disclosed in the Personal Deposit Accounts Fee Schedule.    

Be advised that we reserve the right to not initiate transfers to cover overdrafts and to return the debit 

item(s) for non-sufficient funds.  By way of example only, we ordinarily will not initiate an overdraft transfer 

or advance funds as a Cash Advance under the following circumstances: (i) if You are in Default under 

Your  Credit  Card  Account  Agreement;  (ii)  if  the  Cash  Advance  would  cause  You  to  exceed  the 

available Credit for a given transaction; (iii) if Your Credit Card is in a closed or blocked status (e.g. 

due to fraud); (iv) if You fail to make a Credit Card payment by its Due Date; and/or (v) if You exceed 

any Credit Card limit on Your Credit Card Account.  In these instances, an overdraft or returned item 

fee for each debited item will be charged to the Protected Account, which is disclosed in the Personal 

Overdraft  protection  is  only  available  for  active  Credit  Card  Accounts,  but  be  advised  that  linking  a 

deposit  account  to  a  Credit  Card  does  not  automatically  activate  that  Card.  Conversely,  canceling 

overdraft protection will not cancel a Credit Card.

A Cash Advance transfer to the Protected Account due to overdraft protection will not activate Your 

Credit Card.  Canceling overdraft protection will not close Your Credit Card. However, closing a Credit 

Card Account will cancel the overdraft protection service.

Payments

What You Pay, When, How, and what happens if You pay late

shown on Your Statement.

In either case, the payment Due Date will be at least 25 days after the Closing Date.  The Minimum 

Payment will include any amount past due or over the Credit Limit plus the greater of (1) $25.00, (2) 2% 

of the New Balance, or (3) 1% of the New Balance plus current Interest Charges and Other Charges.  

The  Minimum  Payment  amount  will  either  be  rounded  up  or  down  to  the  nearest  dollar.  If  the  New 

Balance is less than $25.00, the Minimum Payment will be the New Balance. If You pay more than the 

Minimum Payment, You still must make the Minimum Payment on subsequent Statements until You 

have fully paid what You owe.

You must pay in U.S. dollars, without restrictive terms, and in accordance with the Standard Payment 

Instructions.  You  must  contact  SunTrust  at  least  3  business  days  before  an  automated  payment  is 

scheduled, if You want to stop payment on the amount You think is wrong.

If You do not pay at least the Minimum Payment by the Due Date, SunTrust will charge a Late Payment 

fee, unless Your Account is exempt from Late Payment fees.  If You make a Late Payment, You will be 

in Default and You may be subject to rate increases.  If You are in Default for any reason, SunTrust can 

require that the entire full Balance on Your Account be immediately paid. If You do not immediately pay 

SunTrust the entire full Balance due when required, except as specifically addressed in the Arbitration 

Provision of this Agreement, You will be liable to SunTrust for collection costs that SunTrust incurs, 

including reasonable attorneys’ fees and expenses of legal actions to the extent permitted by applicable 

law.  Where  required  by  state  law  SunTrust  will  provide  You  with  notice  and  a  right  to  remedy  Your 

Default in accordance with that law. SunTrust’s acceptance of a payment after the payment Due Date 

or after You have exceeded Your Credit Limit does not waive SunTrust’s right to require immediate 

payment of Your entire full Balance.

How SunTrust will apply payments

Amendment (Changes) and Assignment

IMPORTANT NOTICE: In accordance with applicable law, SunTrust may unilaterally change the APRs,  

Other Charges, and other terms of this Agreement at any time. This includes modifications, deletions 

and the addition of new provisions, including non-financial provisions (for example, SunTrust may add 

provisions relating to SunTrust’s enforcement rights or the resolution of claims and disputes). SunTrust 

will send You notice in the manner and method (written communication or update to online Agreement) 

and time required by law for the changes being made to Your Account and/or this Agreement. The online 

version of the Agreement is available at https://www.suntrust.com/PersonalBanking/EverydayBanking/

CreditCards. Changes to this Agreement will be automatically effective on the date SunTrust specifies or 

provides an updated Agreement, except as otherwise provided in any change in terms notice SunTrust 

provides. You are bound by changes to this Agreement as of the date updates are published.  However, 

use of Your Account is not necessary for a change in terms to be effective. You will have the right to 

reject  a  change  in  terms  and  pay  off  Your Account  in  the  same  manner  and  under  the  same  terms 

and conditions as then in effect, as described in any change in terms notice. SunTrust may terminate 

or  suspend  Your  ability  to  use  the  Account  if  You  reject  certain  changes,  to  the  extent  permitted  by 

applicable law and as described in any change in terms notice that SunTrust provides.

Assignment Rights

SunTrust has the right to Assign its rights under this Agreement, the Account, and any amount You 

owe to SunTrust. SunTrust may Assign its rights without my consent and without prior notice to me. 

The  rights  and  benefits  of  SunTrust  under  the  Agreement  and  Account  shall  automatically  transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

through a merger with SunTrust. You do not have the right to assign or transfer Your rights under this 

Agreement or the Account.

Additional Information

Your liability for unauthorized use of the Card

To report a lost/stolen Card call: 1-800-477-9702. State that You are reporting a lost/stolen Card.  

You must notify the Bank promptly in the event of loss, theft, or unauthorized use of Your Card.  This 

notification responsibility means that You should regularly check Your Statements to review charges that 

post to Your Account to confirm that unauthorized charges have not posted to Your Account.

You may be liable for the unauthorized use of Your Card. If unauthorized use of Your Account occurs, 

You agree to cooperate with SunTrust and law enforcement authorities in identifying the unauthorized 

user.  However, You will not be liable for unauthorized use that occurs after You notify SunTrust orally or 

in writing of the loss, theft, or possible unauthorized use. In any case, Your liability will not exceed $50 for 

each occurrence of loss or theft or any lesser amount required by applicable law or the requirements of 

the Card Association. You may write to SunTrust at: Cardholder Services, P.O. Box 621569, Orlando, 

FL  32862-1569.

Ownership of the Card

Your Card and any Convenience Checks or other Credit instrument or device that SunTrust provides to 

You are SunTrust’s property and must be returned to SunTrust or SunTrust’s agent immediately upon 

demand. At SunTrust’s request You will destroy Your Card, other Credit instruments or devices and/or 

special checks, by cutting them in half and surrendering those items to SunTrust or SunTrust’s agent by 

mailing them to SunTrust or dropping them off at SunTrust’s office.

Credit Limits, Authorization, and Convenience Checks

Unless Your Account type or SunTrust permits You to exceed Your Credit Limit, You agree to not 

exceed the Credit Limit that SunTrust establishes for You, but if You do, You agree to pay the over 

Credit  Limit  amount  as  part  of  Your  next  Minimum  Payment.  SunTrust  may  raise  or  lower  Your 

Credit  Limit  at  SunTrust’s  discretion,  as  permitted  by  applicable  law.    SunTrust  is  not  liable  to  You 

for decreases that affect Your Credit Limit or spending limits. Each of You may request an increase to 

the Credit Limit of a joint Account. If You were required to have a joint Account because one of You 

was less than 21 years of age when Your Account was opened and that individual remains less than 21 

years of age when SunTrust considers raising the Credit Limit of Your joint Account, SunTrust will not 

increase the Credit Limit until all of You approve and assume in writing joint liability for an increase to the 

Credit Limit of the joint Account. SunTrust may establish separate limits that restrict the amount of the 

Credit Limit available for Cash Advances or Balance Transfers.  SunTrust may decline authorization 

for any transaction at any time.  SunTrust is not liable for declining authorization for any transaction, 

regardless of SunTrust’s reason.  All transactions on Your Account are subject to approval based upon 

Your Account status, available Credit, credit history and other factors.  You may not stop the payment 

of any Card transaction.

SunTrust may reject and return unpaid any Convenience Check that You write for any reason.  You 

must pay SunTrust for any Convenience Check that SunTrust pays, even if SunTrust were permitted 

to reject and return the Convenience Check, unless the Convenience Check constitutes unauthorized 

use.  SunTrust may refuse to issue Convenience Checks or, upon notice to You, refuse to permit the 

use of Convenience Checks already issued.  You may call SunTrust at 1-800-477-9702 to place a stop 

payment on an unpaid Convenience Check.  SunTrust will charge the stop payment fee.  You must 

You agree that the Minimum Payments on Your Account will be applied in the order SunTrust selects 

provide SunTrust the date, amount, name of payee, and the number of the Convenience Check.  If 

in  accordance  with  applicable  law.    SunTrust  may  allocate  Your  Minimum  Payments  to  Balances 

any information You provide is incorrect or if You do not afford SunTrust a reasonable opportunity to act 

starting with the lowest APR.  Payments in excess of the Minimum Payment will generally be applied 

on Your request, SunTrust may not be able to stop payment.  Once a Convenience Check has been 

first to Balances with the highest APR and any remaining portion to the other Balances in descending 

paid, SunTrust will not be able to reverse the payment.  Your stop payment request will remain valid for 

order based on their APRs, unless SunTrust is required by applicable law to use a different payment 

6 months.  You must renew Your request before it expires if You want SunTrust to continue honoring 

application  method  in  connection  with  a  deferred  interest  or  similar  program.  Payments  are  normally 

the stop payment request after the initial 6 month period.  You agree to hold harmless and indemnify 

applied to restore Your available Credit (the amount of Your unused Credit Limit).  There may be a delay 

SunTrust  from  any  losses,  expenses  and  costs,  including  attorneys’  fees  incurred  by  SunTrust,  for 

in restoring Your available Credit until SunTrust determines whether a payment is likely to be returned for 

preventing or failing to prevent payment.

SunTrust  will  assess  a  foreign  currency  transaction  fee  for  all  Purchase  transactions  processed  in 

a  foreign  currency.  The  foreign  currency  transaction  fee  is  disclosed  in  the  Card  Mailer  and  will  be 

calculated after each Purchase transaction has been converted from a foreign currency.

SunTrust will send Your Statement to the address that the Bank has on file for You.  You agree to pay 

all Authorized Charges on the Statement.  You have the option of paying in full the New Balance shown 

on each Statement or paying in installments that at least equal the amount of the Minimum Payment 

The DPR for Balance Transfers (that are subject to Interest Charges) may or may not vary each month 

Purchase Balance.

insufficient funds or for some other reason.

Foreign Currency Exchange Fee for Non-US Transactions

Deposit Accounts Fee Schedule.  

P-1909
Rev. 3/20

SECURED CARD ACCOUNT AGREEMENT

Table of Contents

SECURITY INTEREST 

SUMMARY OF KEY TERMS 

AGREEMENT TERMS

Amendment (Changes) and Assignment 

Costs

Overdraft Protection 

Payments

Additional Information

Arbitration Provision 

Your Billing Rights 

Security Agreement

PLEDGE OF SECURITY 

INTEREST IN YOUR 

SECURED SAVINGS 

ACCOUNT

The most current version of this Security Agreement shall be 
published online. The online version of the agreement super-
sedes any prior written version. Bolded words or phrases are 
defined terms, which are explained in the Definitions section 
of the Card Account Agreement.

Your Card Account is a secured account, meaning You have pledged collateral to ensure repayment 
of the Credit that SunTrust provides You and any other debt that You owe SunTrust on Your Card 

Account.

Pledge of Collateral

In consideration for the Bank issuing this Card Account to You, You have opened a Savings Account 
called the “Secured Card Savings Account” according to these parameters.  The Savings Account must:
	be titled in the same name(s) of the initial Cardholder(s) when the Card Account is opened and 

no other name(s);

	be opened with a deposit that equals the amount of Your revolving Credit Limit; and
	remain open during the duration of Your Card Account.

You cannot add/change Cardholders on Your Card Account after it is established, as the Cardholder 

and Savings Account owner names must match.

To secure all amounts You may owe, including but not limited to interest, fees, and charges, which accrue 
on Your Card Account and all of Your other obligations on Your Card Account, You assign, transfer, 
and pledge a security interest in and grant the Bank all rights, title, and interest in the Savings Account 
and in all renewals, additions, and funds/earnings of the Savings Account.  If Your Savings Account 
is closed for any reason, SunTrust may terminate Your Card Account in accordance with the terms of 

this Agreement.

hereby authorize SunTrust to convert Your Savings Account to a Essential Savings account.

This  Essential  Savings  account  will  be  titled  in  the  same  name(s)  as  the  Savings  Account 
that  secured  Your  Card Account.  Your  access  to  the  Essential  Savings  account  will  not  be 
restricted. This means You may make additional deposits and withdrawals You must enroll your 
account for online banking and register to receive paperless statements to avoid the $3 paper 
statement monthly fee. If You do choose to receive paper account statements through U.S. Mail 
a $3 monthly fee will be charged. Other fees might apply – see: for full Essential Savings account 
terms and conditions on the Personal Deposit Accounts Fee Schedule https://www.suntrust.com/
content/dam/suntrust/us/en/personal-banking/2019/documents/fs-retail-english.pdf.

If  You  do  not  wish  to  maintain  an  Essential  Savings  account  with  these  funds,  call 
SunTrust at 800-786-8787 or visit a SunTrust branch after SunTrust converts Your existing 
Savings Account to an Essential Savings account to request some other disposition of 
these funds, and SunTrust will honor Your request.

Duration of Security Agreement

Your security agreement will remain in effect until (a) all of Your debt to the Bank on Your Card Account 
has been paid in full and (b) all other obligations secured by this Agreement have been fulfilled.

Waiver of Rights and Other Legal Matters regarding the Security Interest

You  waive  any  right  to  require  SunTrust  to:  (a)  proceed  against  You,  any  other  Cardholder,  or 
Authorized User on Your Card Account; or (b) proceed against or exhaust any security held under this 
security agreement before SunTrust pursues any other remedy in SunTrust’s power.  The Bank’s rights 
stated in this security agreement are in addition to any others SunTrust has under applicable law.  If there 
is a conflict regarding this security interest and any other agreement, this Agreement will control.  You 
represent that no insolvency proceeding or general assignment for creditors is pending that would affect 
Your grant of this security interest.  You waive any defense You may have against SunTrust, associated 
with this security interest.

Assignment

SunTrust has the right to Assign its rights under the Security Agreement and the Savings Account. 
SunTrust may Assign its rights without Your consent and without prior notice to You. The rights and 
benefits of SunTrust under the Security Agreement and Savings Account shall automatically transfer 
to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 
through a merger with SunTrust. 

Enforcement of Security Interest

You hereby irrevocably appoint the Bank as attorney-in-fact to execute any instruments required to satisfy 
Your  debt  under  the  Card Account.  The  most  current  version  of  this  Card Account Agreement  shall 
be published online. The online version of the agreement supersedes any prior written version. Bolded 
words or phrases are defined terms, which are explained in the Definitions section of the Card Account 
Agreement.

Secured Card Account 
Agreement
SUMMARY OF KEY TERMS

For each bolded word or phrase, the definition is provided at
https://www.suntrust.com/PersonalBanking/
EverydayBanking/CreditCards and in the definitions section 
at the end of this Agreement.

The  primary  rules  and  regulations  for  your  Savings  Account  are  described  in  the  Bank  Rules  and 
Regulations  for  Deposit  Accounts  booklet  provided  to  You  separately.    This  Savings  Account  has 

When are You bound by the 
CA Terms?

What types of transactions 
might  You  make  with  the 
Card/Account and how are 
these transactions itemized 
on Your bill each month?

additional terms/restrictions that include the following.

	At all times during the duration of Your Card Account, You must maintain funds in the Savings 

Account that cover the amount of Your Credit Limit.

	You may not make withdrawals from the Savings Account while it secures Your Card Account.  
This restriction includes, but is not limited to, withdrawals of any funds at a branch, through an 
ATM, through online transactions, through overdraft protection to a checking account, or by any 

other method.

Limit.

	You are not allowed to make additional deposits to this Savings Account, except when additional 
deposit(s) is/are required for the Savings Account balance to cover the Card Account Credit 

	No  transfer  of  ownership  of  the  Savings  Account  to  another  person  upon  death  of  the 

Cardholder(s) is permitted.

Right of Bank to Control and Use Savings Account

You  agree  that  this  security  interest,  pledge,  and  assignment  provides  the  Bank  the  right  to  redeem, 
collect, and withdraw any part or the full amount of the Savings Account to satisfy Your obligations under 
this Agreement upon Your Default under this Agreement or if Your Card Account is terminated for any 
reason.  You acknowledge and agree that this security interest, pledge, and assignment gives the Bank 
exclusive control over the Savings Account.  You agree that if Your Card Account is closed for any 
reason, SunTrust may apply funds in the Savings Account to pay off any balance on the Card Account.

What SunTrust Does with Funds Remaining in Savings Account When Savings Account May 

Be Closed or is No Longer Required

1. 

2. 

If You Default under this Agreement or Your Card Account is terminated for any reason and 
SunTrust must apply funds in the Savings Account to pay off any outstanding Balance on Your 
Card Account, if funds remain in the Savings Account after SunTrust pays off the Balance 
on the Card Account, SunTrust will remit these funds to You within 30 days after Your Card 

Account is closed.

If SunTrust graduates You to an unsecured credit card account so that the Savings Account 
and security interest are no longer required and Your Card Account is in good standing, You 

Your  Card  Account  Agreement  with  SunTrust  starts  and  You 
agree to the terms when (1) You accept and/or sign the Card or 
(2) You or an Authorized User use(s) the Card or Account, thus 
obtaining Credit from SunTrust.

	You may use Your Card/Account to make legal Purchases, 
Cash Advances,  Overdraft Advances  and  Balance  Trans-
fers.    You  are  responsible  for  transactions  that  You,  other 
Cardholders, and Authorized Users make, whether the trans-
actions are legal or not.

	Each  type  of  transaction  has  different  associated  costs  and 
terms; each transaction type and associated costs are grouped 
together  and  detailed  in  Your  monthly  Statement  (Card Ac-
count  bill)  by  transaction  type.    The  combined  outstanding 
amount of each transaction type is Your New Balance due on 
Your Account each month (Billing Period).  You must pay all 
Interest Charges, fees, and Other Charges properly charged 
to Your Account.

What  You  Pay,  when,  how, 
and  what  happens  if  You 
pay late?

How  will  SunTrust  apply 
Your payments?

What other important terms 
exist in the CA?

Interest Charges and 
Transaction Fees in 
General:

Interest  Rates  and  Interest 
Charges based upon Credit 
Inquiries:

	SunTrust will send You a monthly Statement (bill).  You agree 
to pay all Authorized Charges on the Statement.  You have 
the option of paying in full the New Balance shown on each 
Statement  or  paying  in  installments  that  at  least  equal  the 
amount of the Minimum Payment shown on Your Statement.  
In either case, the payment Due Date will be at least 25 days 
after the Closing Date of Your Statement.

	The Minimum Payment will include any amount past due or 
over Your Credit Limit plus the greater of (1) $25.00, (2) 2% of 
the New Balance, or (3) 1% of the New Balance plus current 
Interest Charges and Other Charges.  If the New Balance 
is less than $25.00, the Minimum Payment will be the New 
Balance. If You pay more than the Minimum Payment, You 
still must make the Minimum Payment on subsequent State-
ments until You have fully paid what You owe.  You must pay 
in U.S. dollars, without restrictive terms, and in accordance with 
the Standard Payment Instructions.

	If You do not pay at least the Minimum Payment by the Due 
Date, SunTrust will charge a Late Payment fee, unless Your 
Account is exempt from Late Payment fees.  If You make a 
Late Payment, You will be in Default and You may be subject 
to rate increases.  If You are in Default for any reason, Sun-
Trust can require that the entire outstanding full Balance on 
Your Account be immediately paid.

	You agree that the Minimum Payments on Your Account will 

be applied in the order SunTrust selects.

	SunTrust  may  allocate  Your  Minimum  Payments 

to 

Balances starting with the lowest APR (Annual Percentage 
Rate).    Payments  in  excess  of  the  Minimum  Payment  will 
generally  be  applied  first  to  Balances  with  the  highest  APR 
and any remaining portion to the other Balances in descending 
order  based  on  their  APRs,  unless  SunTrust  is  required  by 
applicable law to use a different payment application method in 
connection with a deferred interest or similar program. 

	Payments  are  normally  applied  to  restore  Your  available 
Credit (the amount of Your unused Credit Limit).  There may 
be  a  delay  in  restoring  Your  available  Credit  until  SunTrust 
determines  whether  a  payment  is  likely  to  be  returned  for 
insufficient funds or for some other reason.

Your liability for unauthorized use of the Card – what to do/what 
happens if Your Card is stolen.
Credit  Limits,  Authorization,  and  Convenience  Checks  – 
spending limits/transaction authorization.
Individual Liability – each Cardholder is individually and jointly 
liable for all Authorized Charges.
Termination – You or SunTrust can terminate or suspend Your 
Credit at any time with/without cause.
Sharing  of  Information  –  how  SunTrust  safeguards  your 
information/how-when SunTrust may disclose Your information to 
others; refers to SunTrust’s Privacy Statement.
Arbitration – the way in which You and SunTrust agree to resolve 
claims; You have the right to opt out of arbitration as the agreed 
upon claims resolution method.
Billing  Dispute  Rights  –  details  Your  rights  if  You  dispute 
charges/are  not  satisfied  with  good/services  You  procure  from 
merchants using Your Card/Account.
Defined Terms – defines all essential terms used in the CA.

SunTrust  calculates  Interest  Charges  using  the  Average  Daily 
Balance  (including  new  transactions)  method.    SunTrust  also 
uses  compounded  interest  in  calculating  Interest  Charges.  
Compounded interest means that interest is added to the principal 
that  You  owe  and  interest  then  applied  each  successive  Billing 
Period  on  the  outstanding  Balance  and  new  charges.    [See  the 
Card Mailer for disclosure of APRs, corresponding DPRs (Daily 
Periodic Rate), Minimum Interest Charge, transaction fees, and 
Other Charges.]

Your eligibility for Credit, initial and on-going Interest Rates, and 
other CA terms may vary based upon Your credit worthiness.  You 
authorize SunTrust to make or have made any credit, employment, 
and  investigative  inquiries  about  You  that  SunTrust  deems 
appropriate  about:    (1)  whether  SunTrust  will  provide  You  with 
a  Card Account  and  if  so  at  what  rates/terms,  (2)  modifications 
to  Your  Card  Account  rates/terms  while  You  maintain  the 
Account, or (3) collection of Credit under Your Account and other 
permissible purposes as the law allows.

Cost on Purchases:

SunTrust will charge the 

Interest Charge (unless 

inapplicable because 

of the Grace Period) on 

Your Purchases from the 

transaction date.

	Any  Purchase  Balance  not  paid  by  the  Due  Date  on  the 

Statement  will  incur  an  Interest  Charge  on  the  following 

Other Charges:

month’s Statement.

	The  cost 

for  Purchases  (DPR 

Interest  Charge,  when 

it  applies)  is  the  Average  Daily  Balance  on  Purchases 

multiplied by (1) the number of days in the Billing Period and 

(2) the applicable DPR.

	You will have a Grace Period on any new Purchases that are 

reflected for the first time on Your current Statement if You pay 

Your New Balance on time each Billing Period.  Those new 

Purchases will not be subject to an Interest Charge during the 

Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

Costs on Cash Advances:

The  costs  for  Cash  Advances  consist  of  (1)  interest  computed 

SunTrust  will  charge 

the 

Interest Charge on Your Cash 

Advances from the date they 

are posted to Your Account.

at  the  applicable  DPR  on  the  Average  Daily  Balance  (for  Cash 

Advances)  and  (2)  Cash  Advance  transaction  fees.    The  DPR 

Interest Charge is the Average Daily Balance on Cash Advances 

multiplied by (1) the number of days in the Billing Period and (2) 

the applicable DPR.  Cash Advances do not have a Grace Period.

Cost on Overdraft 

Advances:

SunTrust  will  charge 

the 

Interest  Charge  on  Your 

Overdraft Advances from the 

date they are posted to Your 

Account.

Costs on Balance 

Transfers:

When SunTrust provides You 

a  Balance Transfer  check  or 

Balance  Transfer 

request 

form  or  when  You  request  a 

Balance  Transfer,  SunTrust 

will 

charge 

the 

Interest 

Charge  on  Your  Balance 

Transfer  from  the  date  it  is 

posted to Your Account.

Foreign Currency 

Exchange Fee on 

Non-US Transactions:

The  cost  on  Overdraft Advances  (DPR  Interest  Charge)  is  the 

Average Daily Balance on Overdraft Advances multiplied by (1) 

the  number  of  days  in  the  Billing  Period  and  (2)  the  applicable 

DPR.    In  accordance  with  its  Rules  and  Regulations  for  Deposit 

Accounts, SunTrust will assess You its usual deposit account fee 

for such service, separately, and as part of Your deposit Account 

fees.  Overdraft Advances do not have a Grace Period.

	The  costs  for  Balance  Transfers  consist  of  (1)  interest 

computed  at  the  applicable  DPR  on  the  Average  Daily 

Balance  (for  Balance  Transfers)  and  (2)  Balance  Transfer 

transaction fees.

	The DPR Interest Charge is the Average Daily Balance on 

Balance Transfers multiplied by (1) the number of days in the 

Billing Period and (2) the applicable DPR.

	SunTrust may from time to time offer You Balance Transfer 

Promotional Offers with different Balance Transfer Interest 

Charges  and  transaction  fees  than  the  Card  Mailer  terms.  

Those different Interest Charges and fees will be disclosed in 

the  Balance  Transfer  Promotional  Offer.    Unless  SunTrust 

informs  You  otherwise,  Balance  Transfers  do  not  have  a 

Grace Period.

	All  Purchase  and  Cash  Advance  transactions  processed  in 

a foreign currency will be converted to U.S. dollars under the 

regulations (which affect rate and actual date of the exchange) 

of  the  Card  Association  before  being  charged  to  Your 

Account.

	SunTrust will assess a foreign currency transaction fee for all 

Purchase transactions processed in a foreign currency.  

	Conversion  may  occur  on  a  date  other  than  the  date  of  the 

transaction  or  the  date  the  transaction  is  posted  to  Your 

Statement,  which  may  affect  the  conversion  rate  used.    If  a 

Credit  transaction  is  processed  and  has  a  processing  date 

different than the original transaction, then the exchange rate 

of  the  Credit  can  be  greater/less  than  that  of  the  original 

transaction.

based on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a 

Variable or a Non-variable APR.

Overdraft Protection

Late Payment Fee.  Unless Your Account is exempt from Late 

Payment fees, if SunTrust has not received at least the Minimum 

Payment  by  its  Due  Date  as  shown  on  a  Statement,  SunTrust 

will  add  a  Late  Payment  fee  to  Your  Purchase  Balance  based 

on the New Balance outstanding as of the Closing Date for the 

Statement.

Annual Fee.  If Your Account has an annual fee, it will be shown 

on the Card Mailer, and SunTrust will add the annual fee to Your 

Purchase Balance.

Returned  Payment  Fee.    Unless  Your Account  is  exempt  from 

Returned Payment fees, SunTrust will add a Returned Payment 

fee  to  Your  Purchase  Balance  if  (1)  a  payment  that  You  make 

or  authorize  is  returned  to  SunTrust  unpaid;  or  (2)  any  Balance 

Transfer,  Cash  Advance,  or  Promotional  Balance  check  is 

dishonored  for  any  reason.  This  fee  may  be  imposed  even  if 

Your payment is later re-presented to and paid by Your financial 

institution.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee 

to Your Purchase Balance if You ask SunTrust to stop payment 

on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Statements, 

sales  drafts,  etc.,  to  You  upon  request.  If  You  request  copies  of 

more  than  two  items  during  a  Billing  Period,  SunTrust  will  add 

a fee to Your Purchase Balance up to $5.00 for each additional 

copy unless prohibited by applicable law.  SunTrust will not impose 

any fee if Your request is made in connection with written notice 

of a billing error.

Phone Pay Fee.  If SunTrust agrees to permit You to pay Your bill 

via phone pay and applicable law allows, You agree that SunTrust 

will add the phone pay fee disclosed at the time of Your request to 

Your Purchase Balance.

Interest  Charge  will  post  to  Your  Account  (such  minimum 

Interest  Charge  shown  as  the  “Minimum  Interest  Charge”  on 

Your Statement).

Interest Charge for 

Cost:  Interest Charge (Average Daily Balance for Purchases x 

number of days in the Billing Period and (2) the applicable DPR.

Purchases

no. days in Billing Period x DPR)

Any Purchase Balance not paid by the Due Date on the Statement will incur an Interest Charge on 

the following month’s Statement.  The cost for Purchases (DPR Interest Charge, when it applies) is the 

Average Daily Balance on Purchases multiplied by (1) the number of days in the Billing Period and 

Promotional Rate.

(2) the applicable DPR.

Interest Charges and 

Transaction Fees

The conditions under which Interest Charges and transaction fees 

apply depend upon whether the transaction is a Purchase, Cash 

Advance, Overdraft Advance, Balance Transfer, or Promotion-

al Offer.

SunTrust calculates Interest Charges using the Average Daily Balance (including new transactions) 

method.    SunTrust  also  uses  compounded  interest  in  calculating  Interest  Charges.    Compounded 

interest  means  that  interest  is  added  to  the  principal  that  You  owe  and  interest  then  applied  each 

successive Billing Period on the outstanding Balance and new charges.

Interest Charges that apply on Your Account are set forth in the Card Mailer.

You will have a Grace Period on any new Purchases that are reflected for the first time on Your current 

Statement if You pay Your New Balance on time each Billing Period.  Those new Purchases will not be 

subject to an Interest Charge during the Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

SunTrust will charge the Interest Charge (unless inapplicable because of the Grace Period) on Your 

Purchases from the transaction date.

The DPR for Purchases (that are subject to Interest Charges) may or may not vary each month based 

on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a Variable 

or a Non-variable APR.

Interest Charge and 

Costs:  Interest Charge (Average Daily Balance for Cash 

Transaction Fees for Cash 

Advances x no. days in Billing Period x DPR) + Cash Advance 

Advances

transaction fees.

Daily Balance (for Cash Advances) and (2) Cash Advance transaction fees.

The  DPR  Interest  Charge  is  the  Average  Daily  Balance  on  Cash  Advances  multiplied  by  (1)  the 

number of days in the Billing Period and (2) the applicable DPR.  The Cash Advance transaction fee is 

disclosed in the Card Mailer.

The DPR for Cash Advances may or may not vary each month based on changes in the Index Rate.  The 

Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

Interest Charge for 

Promotional Balances

Cost:  Interest Charge (Average Daily Balance for Promotional 

Balances x no. days in Billing Period x Promotional Rate DPR) 

SunTrust  may  from  time  to  time  offer  You  a  Promotional  Rate  on  certain  Purchases  or  Balance 

Transfers through Promotional Offers.  If You accept a Promotional Offer, the resulting Promotional 

Balance will be subject to the terms of that specific Promotional Offer and this Agreement.  In each 

Promotional Balance program, any new or different terms of the program not disclosed in this Agreement 

(such as the APR, effective dates and other special terms) will be detailed in the Promotional Offer.

The DPR Interest Charge is the Average Daily Balance on Promotional Balances multiplied by (1) the 

The  Promotional  Rate  will  apply  to  those  Promotional  Balances  until  the  Promotional  Offer 

Termination Date. A Promotional Balance will not, after the Termination Date, be eligible for another 

After the Termination Date, Your Promotional Rate will change to Your regular Purchases DPR, unless 

disclosed otherwise in the Promotional Offer.  If the reason for the Termination Date is a Delinquency 

Triggering Event, SunTrust will change the DPR that applies to Your new and outstanding Promotional 

Balances  to  the  Purchase  DPR  and  corresponding  APR,  after  SunTrust  provides  You  any  notice 

required by applicable law.

Minimum Interest Charge

If You incur Interest Charges in any Billing Period, a minimum Interest Charge will post to Your Account 

(such minimum Interest Charge shown as the “Minimum Interest Charge” on Your Statement). If You 

incur Interest Charges in any Billing Period, the Minimum Interest Charge will be no less than the 

amount disclosed in the Card Mailer.  SunTrust may allocate the Minimum Interest Charge among Your 

various Balances in the manner that SunTrust elects as permitted by applicable law.

All Purchase and Cash Advance transactions processed in a foreign currency will be converted to U.S. 

dollars under the regulations of the  Card Association before being charged to  Your Account.  (The 

exchange rate that the Card Association uses to convert currency is a rate the Card Association selects 

either from the range of rates available in the wholesale currency markets for the applicable processing 

date  (which  rate  may  vary  from  the  rate  the  Card  Association  itself  receives)  or  the  government-

mandated rate in effect on the applicable processing date.)

Conversion may occur on a date other than the date of the transaction or the date the transaction is posted 

to Your Statement, which may affect the conversion rate used.  If a Credit transaction is processed and 

has a processing date different than the original transaction, then the exchange rate of the Credit can be 

greater/less than that of the original transaction.

Changes

SunTrust  can  change  some  of  Your  rates  and  other  terms 

in accordance with applicable law.  This table shows some 

possible changes.

Minimum Interest Charges:

If You incur Interest Charges in any Billing Period, a minimum 

The costs for Cash Advances consist of (1) interest computed at the applicable DPR on the Average 

Foreign Currency Exchange Fee for Non-US Transactions

Deposit Accounts Fee Schedule.  

Type of change

What may trigger change

Advance 

notice 

of 

SunTrust will charge the Interest Charge on Your Cash Advances from the date they are posted to Your 

Account.  Cash Advances do not have a Grace Period.

Interest Rate increase on new 

In  the  first  year,  a  Promotional 

Promotional  Rate  ends 

charges

Rate  ends  or  the  Index  Rate 

or  Index  Rate  changes, 

changes; after that, any reason

no  notice;  otherwise,  45 

Interest Charge for 

Overdraft Advances

Cost:    Interest  Charge  (Average  Daily  Balance  for  Overdraft 

Advances x no. days in Billing Period x DPR) 

Other Charges

change

days

Interest Rate increase on exist-

Promotional  period  ends,  Index 

ing Balances

Rate changes, or Your Account 

No notice requirement or 

per terms of the workout 

is in a workout arrangement

arrangement

Increase or decrease to Credit 

Any reason

None

Limit

The cost on Overdraft Advances (DPR Interest Charge) is the Average Daily Balance on Overdraft 

Advances multiplied by (1) the number of days in the Billing Period and (2) the applicable DPR.  In 

accordance  with  its  Rules  and  Regulations  for  Deposit Accounts,  SunTrust  will  assess  You  its  usual 

deposit account fee for such service, separately, and as part of Your deposit account fees.

The DPR for Overdraft Advances may or may not vary each month based on changes in the Index 

Rate.  The Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

Late Payment Fee.  Unless Your Account is exempt from Late Payment fees, if SunTrust has not 

received at least the Minimum Payment by its Due Date as shown on a Statement, SunTrust will 

add a Late Payment fee to Your Purchase Balance based on the New Balance outstanding as of 

the Closing Date for the Statement.  The Late Payment fee is stated on the Card Mailer.

Annual Fee.  If Your Account has an annual fee, it will be shown on the Card Mailer, and SunTrust 

will add the annual fee to Your Purchase Balance.  If an annual fee is applicable to Your Account, 

have fully paid what You owe.

SunTrust will charge the Interest Charge on Your Overdraft Advances from the date they are posted to 

SunTrust will provide You with notice of that annual fee in the manner required by law and explain 

SunTrust  will  assess  a  foreign  currency  transaction  fee  for  all  Purchase  transactions  processed  in 

a  foreign  currency.  The  foreign  currency  transaction  fee  is  disclosed  in  the  Card  Mailer  and  will  be 

calculated after each Purchase transaction has been converted from a foreign currency.

SunTrust will send Your Statement to the address that the Bank has on file for You.  You agree to pay 

all Authorized Charges on the Statement.  You have the option of paying in full the New Balance shown 

on each Statement or paying in installments that at least equal the amount of the Minimum Payment 

Some fees and other terms

Can change for any reason

Your Account.  Overdraft Advances do not have a Grace Period.

Up to 45 days for certain 

fees  and  Minimum  Pay-

ment changes

Interest Charge and 

Transaction Fees for 

Balance Transfers

Costs:    Interest  Charge  (Average  Daily  Balance  for  Balance 

Transfers x no. days in Billing Period x DPR) + Balance Transfer 

transaction fees.

Secured Card Account 

For each bolded word or phrase, the definition is provided at

Agreement

https://www.suntrust.com/PersonalBanking/EverydayBank-

The costs for Balance Transfers consist of (1) interest computed at the applicable DPR on the Average 

AGREEMENT TERMS

ing/CreditCards

Daily Balance (for Balance Transfers) and (2) Balance Transfer transaction fees.

and in the definitions section at the end of this Agreement.

Your Card Account Agreement with SunTrust starts and You agree to these terms when You accept 

and/or sign the Card or You or an Authorized User use(s) the Card or Account, thus obtaining credit 

from SunTrust.

Costs

You may use Your Card and Account to make Purchases, Cash Advances, Overdraft Advances and 

Balance Transfers. Each type of charge will have its own Balance.  Each type of Balance may have a 

separate DPR and corresponding Interest Charges.

Advances).

You agree to pay SunTrust for all credit extended on Your Account, plus any Interest Charges, Other 

Charges  and  other  fees  and  amounts  properly  charged  to  Your  Account.    You  agree  to  use  Your 

Account only for legal transactions.  It is not SunTrust’s responsibility to make sure You only use Your 

Account for legal transactions, and You will remain responsible to pay for any transactions whether legal 

or not.  SunTrust may decline authorization for any Internet gambling transaction.  SunTrust will not be 

liable if You engage in an illegal transaction.

The DPR Interest Charge is the Average Daily Balance on Balance Transfers multiplied by (1) the 

number of days in the Billing Period and (2) the applicable DPR.  The Balance Transfer transaction 

fee  for  a  ‘regular’  Balance  Transfer  or  ‘Promotional  Balance’  Balance  Transfer  is  disclosed  in  the 

Card Mailer; provided, that SunTrust may from time to time offer You Balance Transfer Promotional 

Offers  with  different  Balance  Transfer  Interest  Charges  and  transaction  fees  than  the  Card  Mailer 

terms.  Those different Interest Charges and fees will be disclosed in the Balance Transfer Promotional 

Offer. SunTrust will add the Balance Transfer fee to the ‘Balance Transfer’ Balance of Your Account, 

unless SunTrust informs You when You make a Balance Transfer that the Balance Transfer amount 

and  Balance  Transfer  fee  will  be  added  to  another  category  of  Balance  (e.g.,  Purchases  or  Cash 

Unless  SunTrust  informs  You  otherwise,  Balance  Transfers  do  not  have  a  Grace  Period.    When 

SunTrust  provides  You  a  Balance  Transfer  check  or  Balance  Transfer  request  form  or  when  You 

request a Balance Transfer, SunTrust will charge the Interest Charge on Your Balance Transfer from 

the date it is posted to Your Account.

how You may terminate Credit availability under the Account to avoid paying any such annual fee.  

If You do not terminate the Account, the terms disclosed will continue to apply.

Returned Payment Fee.  Unless Your Account is exempt from Returned Payment fees, SunTrust 

will add a Returned Payment fee to Your Purchase Balance if (1) a payment that You make or au-

thorize is returned to SunTrust unpaid (for example, if a check or an electronic funds transfer to Sun-

Trust is returned for insufficient funds or is returned because it is not signed or cannot be processed 

for any reason); or (2) any Balance Transfer, Cash Advance, or Promotional Balance check is 

dishonored for any reason. This fee may be imposed even if Your payment is later re-presented to 

and paid by Your financial institution.  The Returned Payment fee is stated on the Card Mailer.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee to Your Purchase Balance if 

You ask SunTrust to stop payment on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Items to You upon request. If You request 

copies of more than two Items during a Billing Period, SunTrust will add a fee to Your Purchase 

Balance up to $5.00 for each additional copy unless prohibited by applicable law.  SunTrust will not 

impose any fee if Your request is made in connection with written notice of a billing error.

Phone Pay Fee.  From time to time, You may request that SunTrust assist You in making an ex-

pedited Account payment from a designated deposit account, so that the payment can be credited 

to Your Account as of the day of Your call (or on the following business day, for calls made after 

the applicable cut-off time for payments). If SunTrust agrees to do so and applicable law allows, 

You agree that SunTrust will add the phone pay fee disclosed at the time of Your request to Your 

The DPR for Balance Transfers (that are subject to Interest Charges) may or may not vary each month 

Purchase Balance.

insufficient funds or for some other reason.

If  You  elect  to  link  Your  SunTrust  eligible  Consumer  Checking Account,  Savings Account  or  Money 

Market Savings Account to this SunTrust Credit Card for overdraft protection (the “Protected Account”), 

funds will be transferred from Your Credit Card Account (the “Protector Account”) into Your Protected 

Account when checks, bill pay, or other debit transactions would cause Your Protected Account to be 

overdrawn if those transactions are paid. 

Transfers will be made in $100 increments from the Protector Account to Your Protected Account.  

These transfers shall be considered a “Cash Advance” as that term is defined under Your Credit Card 

Account Agreement. Fees and interest rates for Cash Advances are disclosed to clients in their Credit 

Card Account Agreement and may be higher than those associated with other Credit Card transactions.  

There  is  no  Grace  Period  for  Cash  Advances,  meaning  finance  charges  will  accrue  from  the  date 

the  Cash Advance  is  posted  to  Your  Credit  Card Account.    If  the  available  Credit  on  Your  Credit 

Card Account (i.e. Credit Limit or the available Cash Advance limit) is insufficient to cover the entire 

overdraft, we may make transfers to pay individual debit Items up to the available accessible Credit on 

Your Credit Card Account. For example, if Your deposit account has a Balance of $10.00 and a check 

or other debit item for $80.00 is presented for payment, which if paid would cause Your deposit account to 

be overdrawn, a transfer of $100 will be made from Your Credit Card Account to Your deposit account 

and an overdraft protection Cash Advance of $100 will post to this Account.  We will also charge an 

additional Overdraft Protection transfer fee to Your Protected Account for each day a transfer is made, 

as disclosed in the Personal Deposit Accounts Fee Schedule.    

Be advised that we reserve the right to not initiate transfers to cover overdrafts and to return the debit 

item(s) for non-sufficient funds.  By way of example only, we ordinarily will not initiate an overdraft transfer 

or advance funds as a Cash Advance under the following circumstances: (i) if You are in Default under 

Your  Credit  Card  Account  Agreement;  (ii)  if  the  Cash  Advance  would  cause  You  to  exceed  the 

available Credit for a given transaction; (iii) if Your Credit Card is in a closed or blocked status (e.g. 

due to fraud); (iv) if You fail to make a Credit Card payment by its Due Date; and/or (v) if You exceed 

any Credit Card limit on Your Credit Card Account.  In these instances, an overdraft or returned item 

fee for each debited item will be charged to the Protected Account, which is disclosed in the Personal 

Overdraft  protection  is  only  available  for  active  Credit  Card  Accounts,  but  be  advised  that  linking  a 

deposit  account  to  a  Credit  Card  does  not  automatically  activate  that  Card.  Conversely,  canceling 

overdraft protection will not cancel a Credit Card.

A Cash Advance transfer to the Protected Account due to overdraft protection will not activate Your 

Credit Card.  Canceling overdraft protection will not close Your Credit Card. However, closing a Credit 

Card Account will cancel the overdraft protection service.

Payments

What You Pay, When, How, and what happens if You pay late

shown on Your Statement.

In either case, the payment Due Date will be at least 25 days after the Closing Date.  The Minimum 

Payment will include any amount past due or over the Credit Limit plus the greater of (1) $25.00, (2) 2% 

of the New Balance, or (3) 1% of the New Balance plus current Interest Charges and Other Charges.  

The  Minimum  Payment  amount  will  either  be  rounded  up  or  down  to  the  nearest  dollar.  If  the  New 

Balance is less than $25.00, the Minimum Payment will be the New Balance. If You pay more than the 

Minimum Payment, You still must make the Minimum Payment on subsequent Statements until You 

You must pay in U.S. dollars, without restrictive terms, and in accordance with the Standard Payment 

Instructions.  You  must  contact  SunTrust  at  least  3  business  days  before  an  automated  payment  is 

scheduled, if You want to stop payment on the amount You think is wrong.

If You do not pay at least the Minimum Payment by the Due Date, SunTrust will charge a Late Payment 

fee, unless Your Account is exempt from Late Payment fees.  If You make a Late Payment, You will be 

in Default and You may be subject to rate increases.  If You are in Default for any reason, SunTrust can 

require that the entire full Balance on Your Account be immediately paid. If You do not immediately pay 

SunTrust the entire full Balance due when required, except as specifically addressed in the Arbitration 

Provision of this Agreement, You will be liable to SunTrust for collection costs that SunTrust incurs, 

including reasonable attorneys’ fees and expenses of legal actions to the extent permitted by applicable 

law.  Where  required  by  state  law  SunTrust  will  provide  You  with  notice  and  a  right  to  remedy  Your 

Default in accordance with that law. SunTrust’s acceptance of a payment after the payment Due Date 

or after You have exceeded Your Credit Limit does not waive SunTrust’s right to require immediate 

payment of Your entire full Balance.

How SunTrust will apply payments

Amendment (Changes) and Assignment

IMPORTANT NOTICE: In accordance with applicable law, SunTrust may unilaterally change the APRs,  

Other Charges, and other terms of this Agreement at any time. This includes modifications, deletions 

and the addition of new provisions, including non-financial provisions (for example, SunTrust may add 

provisions relating to SunTrust’s enforcement rights or the resolution of claims and disputes). SunTrust 

will send You notice in the manner and method (written communication or update to online Agreement) 

and time required by law for the changes being made to Your Account and/or this Agreement. The online 

version of the Agreement is available at https://www.suntrust.com/PersonalBanking/EverydayBanking/

CreditCards. Changes to this Agreement will be automatically effective on the date SunTrust specifies or 

provides an updated Agreement, except as otherwise provided in any change in terms notice SunTrust 

provides. You are bound by changes to this Agreement as of the date updates are published.  However, 

use of Your Account is not necessary for a change in terms to be effective. You will have the right to 

reject  a  change  in  terms  and  pay  off  Your Account  in  the  same  manner  and  under  the  same  terms 

and conditions as then in effect, as described in any change in terms notice. SunTrust may terminate 

or  suspend  Your  ability  to  use  the  Account  if  You  reject  certain  changes,  to  the  extent  permitted  by 

applicable law and as described in any change in terms notice that SunTrust provides.

Assignment Rights

SunTrust has the right to Assign its rights under this Agreement, the Account, and any amount You 

owe to SunTrust. SunTrust may Assign its rights without my consent and without prior notice to me. 

The  rights  and  benefits  of  SunTrust  under  the  Agreement  and  Account  shall  automatically  transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

through a merger with SunTrust. You do not have the right to assign or transfer Your rights under this 

Agreement or the Account.

Additional Information

Your liability for unauthorized use of the Card

To report a lost/stolen Card call: 1-800-477-9702. State that You are reporting a lost/stolen Card.  

You must notify the Bank promptly in the event of loss, theft, or unauthorized use of Your Card.  This 

notification responsibility means that You should regularly check Your Statements to review charges that 

post to Your Account to confirm that unauthorized charges have not posted to Your Account.

You may be liable for the unauthorized use of Your Card. If unauthorized use of Your Account occurs, 

You agree to cooperate with SunTrust and law enforcement authorities in identifying the unauthorized 

user.  However, You will not be liable for unauthorized use that occurs after You notify SunTrust orally or 

in writing of the loss, theft, or possible unauthorized use. In any case, Your liability will not exceed $50 for 

each occurrence of loss or theft or any lesser amount required by applicable law or the requirements of 

the Card Association. You may write to SunTrust at: Cardholder Services, P.O. Box 621569, Orlando, 

FL  32862-1569.

Ownership of the Card

Your Card and any Convenience Checks or other Credit instrument or device that SunTrust provides to 

You are SunTrust’s property and must be returned to SunTrust or SunTrust’s agent immediately upon 

demand. At SunTrust’s request You will destroy Your Card, other Credit instruments or devices and/or 

special checks, by cutting them in half and surrendering those items to SunTrust or SunTrust’s agent by 

mailing them to SunTrust or dropping them off at SunTrust’s office.

Credit Limits, Authorization, and Convenience Checks

Unless Your Account type or SunTrust permits You to exceed Your Credit Limit, You agree to not 

exceed the Credit Limit that SunTrust establishes for You, but if You do, You agree to pay the over 

Credit  Limit  amount  as  part  of  Your  next  Minimum  Payment.  SunTrust  may  raise  or  lower  Your 

Credit  Limit  at  SunTrust’s  discretion,  as  permitted  by  applicable  law.    SunTrust  is  not  liable  to  You 

for decreases that affect Your Credit Limit or spending limits. Each of You may request an increase to 

the Credit Limit of a joint Account. If You were required to have a joint Account because one of You 

was less than 21 years of age when Your Account was opened and that individual remains less than 21 

years of age when SunTrust considers raising the Credit Limit of Your joint Account, SunTrust will not 

increase the Credit Limit until all of You approve and assume in writing joint liability for an increase to the 

Credit Limit of the joint Account. SunTrust may establish separate limits that restrict the amount of the 

Credit Limit available for Cash Advances or Balance Transfers.  SunTrust may decline authorization 

for any transaction at any time.  SunTrust is not liable for declining authorization for any transaction, 

regardless of SunTrust’s reason.  All transactions on Your Account are subject to approval based upon 

Your Account status, available Credit, credit history and other factors.  You may not stop the payment 

of any Card transaction.

SunTrust may reject and return unpaid any Convenience Check that You write for any reason.  You 

must pay SunTrust for any Convenience Check that SunTrust pays, even if SunTrust were permitted 

to reject and return the Convenience Check, unless the Convenience Check constitutes unauthorized 

use.  SunTrust may refuse to issue Convenience Checks or, upon notice to You, refuse to permit the 

use of Convenience Checks already issued.  You may call SunTrust at 1-800-477-9702 to place a stop 

payment on an unpaid Convenience Check.  SunTrust will charge the stop payment fee.  You must 

You agree that the Minimum Payments on Your Account will be applied in the order SunTrust selects 

provide SunTrust the date, amount, name of payee, and the number of the Convenience Check.  If 

in  accordance  with  applicable  law.    SunTrust  may  allocate  Your  Minimum  Payments  to  Balances 

any information You provide is incorrect or if You do not afford SunTrust a reasonable opportunity to act 

starting with the lowest APR.  Payments in excess of the Minimum Payment will generally be applied 

on Your request, SunTrust may not be able to stop payment.  Once a Convenience Check has been 

first to Balances with the highest APR and any remaining portion to the other Balances in descending 

paid, SunTrust will not be able to reverse the payment.  Your stop payment request will remain valid for 

order based on their APRs, unless SunTrust is required by applicable law to use a different payment 

6 months.  You must renew Your request before it expires if You want SunTrust to continue honoring 

application  method  in  connection  with  a  deferred  interest  or  similar  program.  Payments  are  normally 

the stop payment request after the initial 6 month period.  You agree to hold harmless and indemnify 

applied to restore Your available Credit (the amount of Your unused Credit Limit).  There may be a delay 

SunTrust  from  any  losses,  expenses  and  costs,  including  attorneys’  fees  incurred  by  SunTrust,  for 

in restoring Your available Credit until SunTrust determines whether a payment is likely to be returned for 

preventing or failing to prevent payment.

hereby authorize SunTrust to convert Your Savings Account to a Essential Savings account.

This  Essential  Savings  account  will  be  titled  in  the  same  name(s)  as  the  Savings  Account 
that  secured  Your  Card Account.  Your  access  to  the  Essential  Savings  account  will  not  be 
restricted. This means You may make additional deposits and withdrawals You must enroll your 
account for online banking and register to receive paperless statements to avoid the $3 paper 
statement monthly fee. If You do choose to receive paper account statements through U.S. Mail 
a $3 monthly fee will be charged. Other fees might apply – see: for full Essential Savings account 
terms and conditions on the Personal Deposit Accounts Fee Schedule https://www.suntrust.com/
content/dam/suntrust/us/en/personal-banking/2019/documents/fs-retail-english.pdf.

If  You  do  not  wish  to  maintain  an  Essential  Savings  account  with  these  funds,  call 
SunTrust at 800-786-8787 or visit a SunTrust branch after SunTrust converts Your existing 
Savings Account to an Essential Savings account to request some other disposition of 
these funds, and SunTrust will honor Your request.

Duration of Security Agreement

Your security agreement will remain in effect until (a) all of Your debt to the Bank on Your Card Account 
has been paid in full and (b) all other obligations secured by this Agreement have been fulfilled.

Waiver of Rights and Other Legal Matters regarding the Security Interest

You  waive  any  right  to  require  SunTrust  to:  (a)  proceed  against  You,  any  other  Cardholder,  or 
Authorized User on Your Card Account; or (b) proceed against or exhaust any security held under this 
security agreement before SunTrust pursues any other remedy in SunTrust’s power.  The Bank’s rights 
stated in this security agreement are in addition to any others SunTrust has under applicable law.  If there 
is a conflict regarding this security interest and any other agreement, this Agreement will control.  You 
represent that no insolvency proceeding or general assignment for creditors is pending that would affect 
Your grant of this security interest.  You waive any defense You may have against SunTrust, associated 

with this security interest.

SunTrust has the right to Assign its rights under the Security Agreement and the Savings Account. 
SunTrust may Assign its rights without Your consent and without prior notice to You. The rights and 
benefits of SunTrust under the Security Agreement and Savings Account shall automatically transfer 
to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

through a merger with SunTrust. 

Enforcement of Security Interest

You hereby irrevocably appoint the Bank as attorney-in-fact to execute any instruments required to satisfy 
Your  debt  under  the  Card Account.  The  most  current  version  of  this  Card Account Agreement  shall 
be published online. The online version of the agreement supersedes any prior written version. Bolded 
words or phrases are defined terms, which are explained in the Definitions section of the Card Account 

Agreement.

Secured Card Account 

Agreement

SUMMARY OF KEY TERMS

For each bolded word or phrase, the definition is provided at
https://www.suntrust.com/PersonalBanking/
EverydayBanking/CreditCards and in the definitions section 
at the end of this Agreement.

What types of transactions 

might  You  make  with  the 

Card/Account and how are 

these transactions itemized 

on Your bill each month?

Your  Card  Account  Agreement  with  SunTrust  starts  and  You 
agree to the terms when (1) You accept and/or sign the Card or 
(2) You or an Authorized User use(s) the Card or Account, thus 
obtaining Credit from SunTrust.

	You may use Your Card/Account to make legal Purchases, 
Cash Advances,  Overdraft Advances  and  Balance  Trans-
fers.    You  are  responsible  for  transactions  that  You,  other 
Cardholders, and Authorized Users make, whether the trans-
actions are legal or not.

	Each  type  of  transaction  has  different  associated  costs  and 
terms; each transaction type and associated costs are grouped 
together  and  detailed  in  Your  monthly  Statement  (Card Ac-
count  bill)  by  transaction  type.    The  combined  outstanding 
amount of each transaction type is Your New Balance due on 
Your Account each month (Billing Period).  You must pay all 
Interest Charges, fees, and Other Charges properly charged 

to Your Account.

P-1909

Rev. 3/20

SECURED CARD ACCOUNT AGREEMENT

Table of Contents

SECURITY INTEREST 

SUMMARY OF KEY TERMS 

AGREEMENT TERMS

Amendment (Changes) and Assignment 

Costs

Overdraft Protection 

Payments

Additional Information

Arbitration Provision 

Your Billing Rights 

Security Agreement

PLEDGE OF SECURITY 

The most current version of this Security Agreement shall be 

INTEREST IN YOUR 

SECURED SAVINGS 

ACCOUNT

published online. The online version of the agreement super-

sedes any prior written version. Bolded words or phrases are 

defined terms, which are explained in the Definitions section 

of the Card Account Agreement.

Your Card Account is a secured account, meaning You have pledged collateral to ensure repayment 

of the Credit that SunTrust provides You and any other debt that You owe SunTrust on Your Card 

Assignment

Account.

Pledge of Collateral

In consideration for the Bank issuing this Card Account to You, You have opened a Savings Account 

called the “Secured Card Savings Account” according to these parameters.  The Savings Account must:

	be titled in the same name(s) of the initial Cardholder(s) when the Card Account is opened and 

no other name(s);

	be opened with a deposit that equals the amount of Your revolving Credit Limit; and

	remain open during the duration of Your Card Account.

You cannot add/change Cardholders on Your Card Account after it is established, as the Cardholder 

and Savings Account owner names must match.

To secure all amounts You may owe, including but not limited to interest, fees, and charges, which accrue 

on Your Card Account and all of Your other obligations on Your Card Account, You assign, transfer, 

and pledge a security interest in and grant the Bank all rights, title, and interest in the Savings Account 

and in all renewals, additions, and funds/earnings of the Savings Account.  If Your Savings Account 

is closed for any reason, SunTrust may terminate Your Card Account in accordance with the terms of 

this Agreement.

additional terms/restrictions that include the following.

	At all times during the duration of Your Card Account, You must maintain funds in the Savings 

Account that cover the amount of Your Credit Limit.

	You may not make withdrawals from the Savings Account while it secures Your Card Account.  

This restriction includes, but is not limited to, withdrawals of any funds at a branch, through an 

ATM, through online transactions, through overdraft protection to a checking account, or by any 

other method.

Limit.

	You are not allowed to make additional deposits to this Savings Account, except when additional 

deposit(s) is/are required for the Savings Account balance to cover the Card Account Credit 

	No  transfer  of  ownership  of  the  Savings  Account  to  another  person  upon  death  of  the 

Cardholder(s) is permitted.

Right of Bank to Control and Use Savings Account

You  agree  that  this  security  interest,  pledge,  and  assignment  provides  the  Bank  the  right  to  redeem, 

collect, and withdraw any part or the full amount of the Savings Account to satisfy Your obligations under 

this Agreement upon Your Default under this Agreement or if Your Card Account is terminated for any 

reason.  You acknowledge and agree that this security interest, pledge, and assignment gives the Bank 

exclusive control over the Savings Account.  You agree that if Your Card Account is closed for any 

reason, SunTrust may apply funds in the Savings Account to pay off any balance on the Card Account.

What SunTrust Does with Funds Remaining in Savings Account When Savings Account May 

Be Closed or is No Longer Required

1. 

If You Default under this Agreement or Your Card Account is terminated for any reason and 

SunTrust must apply funds in the Savings Account to pay off any outstanding Balance on Your 

Card Account, if funds remain in the Savings Account after SunTrust pays off the Balance 

on the Card Account, SunTrust will remit these funds to You within 30 days after Your Card 

Account is closed.

2. 

If SunTrust graduates You to an unsecured credit card account so that the Savings Account 

and security interest are no longer required and Your Card Account is in good standing, You 

The  primary  rules  and  regulations  for  your  Savings  Account  are  described  in  the  Bank  Rules  and 

Regulations  for  Deposit  Accounts  booklet  provided  to  You  separately.    This  Savings  Account  has 

When are You bound by the 

CA Terms?

What  You  Pay,  when,  how, 
and  what  happens  if  You 
pay late?

How  will  SunTrust  apply 
Your payments?

What other important terms 
exist in the CA?

Interest Charges and 
Transaction Fees in 
General:

Interest  Rates  and  Interest 
Charges based upon Credit 
Inquiries:

	SunTrust will send You a monthly Statement (bill).  You agree 
to pay all Authorized Charges on the Statement.  You have 
the option of paying in full the New Balance shown on each 
Statement  or  paying  in  installments  that  at  least  equal  the 
amount of the Minimum Payment shown on Your Statement.  
In either case, the payment Due Date will be at least 25 days 
after the Closing Date of Your Statement.

	The Minimum Payment will include any amount past due or 
over Your Credit Limit plus the greater of (1) $25.00, (2) 2% of 
the New Balance, or (3) 1% of the New Balance plus current 
Interest Charges and Other Charges.  If the New Balance 
is less than $25.00, the Minimum Payment will be the New 
Balance. If You pay more than the Minimum Payment, You 
still must make the Minimum Payment on subsequent State-
ments until You have fully paid what You owe.  You must pay 
in U.S. dollars, without restrictive terms, and in accordance with 
the Standard Payment Instructions.

	If You do not pay at least the Minimum Payment by the Due 
Date, SunTrust will charge a Late Payment fee, unless Your 
Account is exempt from Late Payment fees.  If You make a 
Late Payment, You will be in Default and You may be subject 
to rate increases.  If You are in Default for any reason, Sun-
Trust can require that the entire outstanding full Balance on 
Your Account be immediately paid.

	You agree that the Minimum Payments on Your Account will 

be applied in the order SunTrust selects.

	SunTrust  may  allocate  Your  Minimum  Payments 

to 
Balances starting with the lowest APR (Annual Percentage 
Rate).    Payments  in  excess  of  the  Minimum  Payment  will 
generally  be  applied  first  to  Balances  with  the  highest  APR 
and any remaining portion to the other Balances in descending 
order  based  on  their  APRs,  unless  SunTrust  is  required  by 
applicable law to use a different payment application method in 
connection with a deferred interest or similar program. 

	Payments  are  normally  applied  to  restore  Your  available 
Credit (the amount of Your unused Credit Limit).  There may 
be  a  delay  in  restoring  Your  available  Credit  until  SunTrust 
determines  whether  a  payment  is  likely  to  be  returned  for 
insufficient funds or for some other reason.

Your liability for unauthorized use of the Card – what to do/what 
happens if Your Card is stolen.
Credit  Limits,  Authorization,  and  Convenience  Checks  – 
spending limits/transaction authorization.
Individual Liability – each Cardholder is individually and jointly 
liable for all Authorized Charges.
Termination – You or SunTrust can terminate or suspend Your 
Credit at any time with/without cause.
Sharing  of  Information  –  how  SunTrust  safeguards  your 
information/how-when SunTrust may disclose Your information to 
others; refers to SunTrust’s Privacy Statement.
Arbitration – the way in which You and SunTrust agree to resolve 
claims; You have the right to opt out of arbitration as the agreed 
upon claims resolution method.
Billing  Dispute  Rights  –  details  Your  rights  if  You  dispute 
charges/are  not  satisfied  with  good/services  You  procure  from 
merchants using Your Card/Account.
Defined Terms – defines all essential terms used in the CA.

SunTrust  calculates  Interest  Charges  using  the  Average  Daily 
Balance  (including  new  transactions)  method.    SunTrust  also 
uses  compounded  interest  in  calculating  Interest  Charges.  
Compounded interest means that interest is added to the principal 
that  You  owe  and  interest  then  applied  each  successive  Billing 
Period  on  the  outstanding  Balance  and  new  charges.    [See  the 
Card Mailer for disclosure of APRs, corresponding DPRs (Daily 
Periodic Rate), Minimum Interest Charge, transaction fees, and 
Other Charges.]

Your eligibility for Credit, initial and on-going Interest Rates, and 
other CA terms may vary based upon Your credit worthiness.  You 
authorize SunTrust to make or have made any credit, employment, 
and  investigative  inquiries  about  You  that  SunTrust  deems 
appropriate  about:    (1)  whether  SunTrust  will  provide  You  with 
a  Card Account  and  if  so  at  what  rates/terms,  (2)  modifications 
to  Your  Card  Account  rates/terms  while  You  maintain  the 
Account, or (3) collection of Credit under Your Account and other 
permissible purposes as the law allows.

Cost on Purchases:

SunTrust will charge the 
Interest Charge (unless 
inapplicable because 
of the Grace Period) on 
Your Purchases from the 
transaction date.

	Any  Purchase  Balance  not  paid  by  the  Due  Date  on  the 
Statement  will  incur  an  Interest  Charge  on  the  following 
month’s Statement.

	The  cost 

for  Purchases  (DPR 

Interest  Charge,  when 

it  applies)  is  the  Average  Daily  Balance  on  Purchases 
multiplied by (1) the number of days in the Billing Period and 
(2) the applicable DPR.

	You will have a Grace Period on any new Purchases that are 
reflected for the first time on Your current Statement if You pay 
Your New Balance on time each Billing Period.  Those new 
Purchases will not be subject to an Interest Charge during the 
Billing Period reflected in the current Statement if You satisfy 
the conditions for applicability of the Grace Period.

Costs on Cash Advances:

SunTrust  will  charge 
the 
Interest Charge on Your Cash 
Advances from the date they 
are posted to Your Account.

The  costs  for  Cash  Advances  consist  of  (1)  interest  computed 
at  the  applicable  DPR  on  the  Average  Daily  Balance  (for  Cash 
Advances)  and  (2)  Cash  Advance  transaction  fees.    The  DPR 
Interest Charge is the Average Daily Balance on Cash Advances 
multiplied by (1) the number of days in the Billing Period and (2) 
the applicable DPR.  Cash Advances do not have a Grace Period.

Cost on Overdraft 
Advances:

SunTrust  will  charge 
the 
Interest  Charge  on  Your 
Overdraft Advances from the 
date they are posted to Your 
Account.

The  cost  on  Overdraft Advances  (DPR  Interest  Charge)  is  the 
Average Daily Balance on Overdraft Advances multiplied by (1) 
the  number  of  days  in  the  Billing  Period  and  (2)  the  applicable 
DPR.    In  accordance  with  its  Rules  and  Regulations  for  Deposit 
Accounts, SunTrust will assess You its usual deposit account fee 
for such service, separately, and as part of Your deposit Account 
fees.  Overdraft Advances do not have a Grace Period.

Costs on Balance 
Transfers:
When SunTrust provides You 
a  Balance Transfer  check  or 
request 
Balance  Transfer 
form  or  when  You  request  a 
Balance  Transfer,  SunTrust 
will 
Interest 
Charge  on  Your  Balance 
Transfer  from  the  date  it  is 
posted to Your Account.

charge 

the 

Foreign Currency 
Exchange Fee on 
Non-US Transactions:

	The  costs  for  Balance  Transfers  consist  of  (1)  interest 
computed  at  the  applicable  DPR  on  the  Average  Daily 
Balance  (for  Balance  Transfers)  and  (2)  Balance  Transfer 
transaction fees.

	The DPR Interest Charge is the Average Daily Balance on 
Balance Transfers multiplied by (1) the number of days in the 
Billing Period and (2) the applicable DPR.

	SunTrust may from time to time offer You Balance Transfer 
Promotional Offers with different Balance Transfer Interest 
Charges  and  transaction  fees  than  the  Card  Mailer  terms.  
Those different Interest Charges and fees will be disclosed in 
the  Balance  Transfer  Promotional  Offer.    Unless  SunTrust 
informs  You  otherwise,  Balance  Transfers  do  not  have  a 
Grace Period.

	All  Purchase  and  Cash  Advance  transactions  processed  in 
a foreign currency will be converted to U.S. dollars under the 
regulations (which affect rate and actual date of the exchange) 
of  the  Card  Association  before  being  charged  to  Your 
Account.

	SunTrust will assess a foreign currency transaction fee for all 
Purchase transactions processed in a foreign currency.  
	Conversion  may  occur  on  a  date  other  than  the  date  of  the 
transaction  or  the  date  the  transaction  is  posted  to  Your 
Statement,  which  may  affect  the  conversion  rate  used.    If  a 
Credit  transaction  is  processed  and  has  a  processing  date 
different than the original transaction, then the exchange rate 
of  the  Credit  can  be  greater/less  than  that  of  the  original 
transaction.

Other Charges:

based on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a 

Variable or a Non-variable APR.

Overdraft Protection

Minimum Interest Charges:

If You incur Interest Charges in any Billing Period, a minimum 

The costs for Cash Advances consist of (1) interest computed at the applicable DPR on the Average 

Late Payment Fee.  Unless Your Account is exempt from Late 

Payment fees, if SunTrust has not received at least the Minimum 

Payment  by  its  Due  Date  as  shown  on  a  Statement,  SunTrust 

will  add  a  Late  Payment  fee  to  Your  Purchase  Balance  based 

on the New Balance outstanding as of the Closing Date for the 

Statement.

Annual Fee.  If Your Account has an annual fee, it will be shown 

on the Card Mailer, and SunTrust will add the annual fee to Your 

Purchase Balance.

Returned  Payment  Fee.    Unless  Your Account  is  exempt  from 

Returned Payment fees, SunTrust will add a Returned Payment 

fee  to  Your  Purchase  Balance  if  (1)  a  payment  that  You  make 

or  authorize  is  returned  to  SunTrust  unpaid;  or  (2)  any  Balance 

Transfer,  Cash  Advance,  or  Promotional  Balance  check  is 

dishonored  for  any  reason.  This  fee  may  be  imposed  even  if 

Your payment is later re-presented to and paid by Your financial 

institution.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee 

to Your Purchase Balance if You ask SunTrust to stop payment 

on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Statements, 

sales  drafts,  etc.,  to  You  upon  request.  If  You  request  copies  of 

more  than  two  items  during  a  Billing  Period,  SunTrust  will  add 

a fee to Your Purchase Balance up to $5.00 for each additional 

copy unless prohibited by applicable law.  SunTrust will not impose 

any fee if Your request is made in connection with written notice 

of a billing error.

Phone Pay Fee.  If SunTrust agrees to permit You to pay Your bill 

via phone pay and applicable law allows, You agree that SunTrust 

will add the phone pay fee disclosed at the time of Your request to 

Your Purchase Balance.

Interest  Charge  will  post  to  Your  Account  (such  minimum 

Interest  Charge  shown  as  the  “Minimum  Interest  Charge”  on 

Your Statement).

Interest Charge for 

Cost:  Interest Charge (Average Daily Balance for Purchases x 

number of days in the Billing Period and (2) the applicable DPR.

Purchases

no. days in Billing Period x DPR)

Any Purchase Balance not paid by the Due Date on the Statement will incur an Interest Charge on 

the following month’s Statement.  The cost for Purchases (DPR Interest Charge, when it applies) is the 

Average Daily Balance on Purchases multiplied by (1) the number of days in the Billing Period and 

Promotional Rate.

(2) the applicable DPR.

Interest Charges and 

Transaction Fees

The conditions under which Interest Charges and transaction fees 

apply depend upon whether the transaction is a Purchase, Cash 

Advance, Overdraft Advance, Balance Transfer, or Promotion-

al Offer.

SunTrust calculates Interest Charges using the Average Daily Balance (including new transactions) 

method.    SunTrust  also  uses  compounded  interest  in  calculating  Interest  Charges.    Compounded 

interest  means  that  interest  is  added  to  the  principal  that  You  owe  and  interest  then  applied  each 

successive Billing Period on the outstanding Balance and new charges.

Interest Charges that apply on Your Account are set forth in the Card Mailer.

You will have a Grace Period on any new Purchases that are reflected for the first time on Your current 

Statement if You pay Your New Balance on time each Billing Period.  Those new Purchases will not be 

subject to an Interest Charge during the Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

SunTrust will charge the Interest Charge (unless inapplicable because of the Grace Period) on Your 

Purchases from the transaction date.

The DPR for Purchases (that are subject to Interest Charges) may or may not vary each month based 

on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a Variable 

or a Non-variable APR.

Interest Charge and 

Costs:  Interest Charge (Average Daily Balance for Cash 

Transaction Fees for Cash 

Advances x no. days in Billing Period x DPR) + Cash Advance 

Advances

transaction fees.

Daily Balance (for Cash Advances) and (2) Cash Advance transaction fees.

The  DPR  Interest  Charge  is  the  Average  Daily  Balance  on  Cash  Advances  multiplied  by  (1)  the 

number of days in the Billing Period and (2) the applicable DPR.  The Cash Advance transaction fee is 

disclosed in the Card Mailer.

The DPR for Cash Advances may or may not vary each month based on changes in the Index Rate.  The 

Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

Interest Charge for 

Promotional Balances

Cost:  Interest Charge (Average Daily Balance for Promotional 

Balances x no. days in Billing Period x Promotional Rate DPR) 

SunTrust  may  from  time  to  time  offer  You  a  Promotional  Rate  on  certain  Purchases  or  Balance 

Transfers through Promotional Offers.  If You accept a Promotional Offer, the resulting Promotional 

Balance will be subject to the terms of that specific Promotional Offer and this Agreement.  In each 

Promotional Balance program, any new or different terms of the program not disclosed in this Agreement 

(such as the APR, effective dates and other special terms) will be detailed in the Promotional Offer.

The DPR Interest Charge is the Average Daily Balance on Promotional Balances multiplied by (1) the 

The  Promotional  Rate  will  apply  to  those  Promotional  Balances  until  the  Promotional  Offer 

Termination Date. A Promotional Balance will not, after the Termination Date, be eligible for another 

After the Termination Date, Your Promotional Rate will change to Your regular Purchases DPR, unless 

disclosed otherwise in the Promotional Offer.  If the reason for the Termination Date is a Delinquency 

Triggering Event, SunTrust will change the DPR that applies to Your new and outstanding Promotional 

Balances  to  the  Purchase  DPR  and  corresponding  APR,  after  SunTrust  provides  You  any  notice 

required by applicable law.

Minimum Interest Charge

If You incur Interest Charges in any Billing Period, a minimum Interest Charge will post to Your Account 

(such minimum Interest Charge shown as the “Minimum Interest Charge” on Your Statement). If You 

incur Interest Charges in any Billing Period, the Minimum Interest Charge will be no less than the 

amount disclosed in the Card Mailer.  SunTrust may allocate the Minimum Interest Charge among Your 

various Balances in the manner that SunTrust elects as permitted by applicable law.

All Purchase and Cash Advance transactions processed in a foreign currency will be converted to U.S. 

dollars under the regulations of the  Card Association before being charged to  Your Account.  (The 

exchange rate that the Card Association uses to convert currency is a rate the Card Association selects 

either from the range of rates available in the wholesale currency markets for the applicable processing 

date  (which  rate  may  vary  from  the  rate  the  Card  Association  itself  receives)  or  the  government-

mandated rate in effect on the applicable processing date.)

Conversion may occur on a date other than the date of the transaction or the date the transaction is posted 

to Your Statement, which may affect the conversion rate used.  If a Credit transaction is processed and 

has a processing date different than the original transaction, then the exchange rate of the Credit can be 

greater/less than that of the original transaction.

Changes

SunTrust  can  change  some  of  Your  rates  and  other  terms 

in accordance with applicable law.  This table shows some 

possible changes.

Type of change

What may trigger change

Advance 

notice 

of 

SunTrust will charge the Interest Charge on Your Cash Advances from the date they are posted to Your 

Account.  Cash Advances do not have a Grace Period.

Interest Rate increase on new 

In  the  first  year,  a  Promotional 

Promotional  Rate  ends 

charges

Rate  ends  or  the  Index  Rate 

or  Index  Rate  changes, 

changes; after that, any reason

no  notice;  otherwise,  45 

Interest Charge for 

Overdraft Advances

Cost:    Interest  Charge  (Average  Daily  Balance  for  Overdraft 

Advances x no. days in Billing Period x DPR) 

Other Charges

change

days

Interest Rate increase on exist-

Promotional  period  ends,  Index 

No notice requirement or 

ing Balances

Rate changes, or Your Account 

per terms of the workout 

is in a workout arrangement

arrangement

Increase or decrease to Credit 

Any reason

None

Limit

Some fees and other terms

Can change for any reason

Up to 45 days for certain 

fees  and  Minimum  Pay-

ment changes

The cost on Overdraft Advances (DPR Interest Charge) is the Average Daily Balance on Overdraft 

Advances multiplied by (1) the number of days in the Billing Period and (2) the applicable DPR.  In 

accordance  with  its  Rules  and  Regulations  for  Deposit Accounts,  SunTrust  will  assess  You  its  usual 

deposit account fee for such service, separately, and as part of Your deposit account fees.

The DPR for Overdraft Advances may or may not vary each month based on changes in the Index 

Rate.  The Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

SunTrust will charge the Interest Charge on Your Overdraft Advances from the date they are posted to 

Your Account.  Overdraft Advances do not have a Grace Period.

Interest Charge and 

Transaction Fees for 

Balance Transfers

Costs:    Interest  Charge  (Average  Daily  Balance  for  Balance 

Transfers x no. days in Billing Period x DPR) + Balance Transfer 

transaction fees.

Secured Card Account 

For each bolded word or phrase, the definition is provided at

Agreement

https://www.suntrust.com/PersonalBanking/EverydayBank-

The costs for Balance Transfers consist of (1) interest computed at the applicable DPR on the Average 

AGREEMENT TERMS

ing/CreditCards

Daily Balance (for Balance Transfers) and (2) Balance Transfer transaction fees.

and in the definitions section at the end of this Agreement.

Your Card Account Agreement with SunTrust starts and You agree to these terms when You accept 

and/or sign the Card or You or an Authorized User use(s) the Card or Account, thus obtaining credit 

from SunTrust.

Costs

You may use Your Card and Account to make Purchases, Cash Advances, Overdraft Advances and 

Balance Transfers. Each type of charge will have its own Balance.  Each type of Balance may have a 

separate DPR and corresponding Interest Charges.

Advances).

You agree to pay SunTrust for all credit extended on Your Account, plus any Interest Charges, Other 

Charges  and  other  fees  and  amounts  properly  charged  to  Your  Account.    You  agree  to  use  Your 

Account only for legal transactions.  It is not SunTrust’s responsibility to make sure You only use Your 

Account for legal transactions, and You will remain responsible to pay for any transactions whether legal 

or not.  SunTrust may decline authorization for any Internet gambling transaction.  SunTrust will not be 

liable if You engage in an illegal transaction.

The DPR Interest Charge is the Average Daily Balance on Balance Transfers multiplied by (1) the 

number of days in the Billing Period and (2) the applicable DPR.  The Balance Transfer transaction 

fee  for  a  ‘regular’  Balance  Transfer  or  ‘Promotional  Balance’  Balance  Transfer  is  disclosed  in  the 

Card Mailer; provided, that SunTrust may from time to time offer You Balance Transfer Promotional 

Offers  with  different  Balance  Transfer  Interest  Charges  and  transaction  fees  than  the  Card  Mailer 

terms.  Those different Interest Charges and fees will be disclosed in the Balance Transfer Promotional 

Offer. SunTrust will add the Balance Transfer fee to the ‘Balance Transfer’ Balance of Your Account, 

unless SunTrust informs You when You make a Balance Transfer that the Balance Transfer amount 

and  Balance  Transfer  fee  will  be  added  to  another  category  of  Balance  (e.g.,  Purchases  or  Cash 

Unless  SunTrust  informs  You  otherwise,  Balance  Transfers  do  not  have  a  Grace  Period.    When 

SunTrust  provides  You  a  Balance  Transfer  check  or  Balance  Transfer  request  form  or  when  You 

request a Balance Transfer, SunTrust will charge the Interest Charge on Your Balance Transfer from 

the date it is posted to Your Account.

Late Payment Fee.  Unless Your Account is exempt from Late Payment fees, if SunTrust has not 

received at least the Minimum Payment by its Due Date as shown on a Statement, SunTrust will 

add a Late Payment fee to Your Purchase Balance based on the New Balance outstanding as of 

the Closing Date for the Statement.  The Late Payment fee is stated on the Card Mailer.

Annual Fee.  If Your Account has an annual fee, it will be shown on the Card Mailer, and SunTrust 

will add the annual fee to Your Purchase Balance.  If an annual fee is applicable to Your Account, 

SunTrust will provide You with notice of that annual fee in the manner required by law and explain 

how You may terminate Credit availability under the Account to avoid paying any such annual fee.  

If You do not terminate the Account, the terms disclosed will continue to apply.

Returned Payment Fee.  Unless Your Account is exempt from Returned Payment fees, SunTrust 

will add a Returned Payment fee to Your Purchase Balance if (1) a payment that You make or au-

thorize is returned to SunTrust unpaid (for example, if a check or an electronic funds transfer to Sun-

Trust is returned for insufficient funds or is returned because it is not signed or cannot be processed 

for any reason); or (2) any Balance Transfer, Cash Advance, or Promotional Balance check is 

dishonored for any reason. This fee may be imposed even if Your payment is later re-presented to 

and paid by Your financial institution.  The Returned Payment fee is stated on the Card Mailer.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee to Your Purchase Balance if 

You ask SunTrust to stop payment on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Items to You upon request. If You request 

copies of more than two Items during a Billing Period, SunTrust will add a fee to Your Purchase 

Balance up to $5.00 for each additional copy unless prohibited by applicable law.  SunTrust will not 

impose any fee if Your request is made in connection with written notice of a billing error.

Phone Pay Fee.  From time to time, You may request that SunTrust assist You in making an ex-

pedited Account payment from a designated deposit account, so that the payment can be credited 

to Your Account as of the day of Your call (or on the following business day, for calls made after 

the applicable cut-off time for payments). If SunTrust agrees to do so and applicable law allows, 

You agree that SunTrust will add the phone pay fee disclosed at the time of Your request to Your 

If  You  elect  to  link  Your  SunTrust  eligible  Consumer  Checking Account,  Savings Account  or  Money 

Market Savings Account to this SunTrust Credit Card for overdraft protection (the “Protected Account”), 

funds will be transferred from Your Credit Card Account (the “Protector Account”) into Your Protected 

Account when checks, bill pay, or other debit transactions would cause Your Protected Account to be 

overdrawn if those transactions are paid. 

Transfers will be made in $100 increments from the Protector Account to Your Protected Account.  

These transfers shall be considered a “Cash Advance” as that term is defined under Your Credit Card 

Account Agreement. Fees and interest rates for Cash Advances are disclosed to clients in their Credit 

Card Account Agreement and may be higher than those associated with other Credit Card transactions.  

There  is  no  Grace  Period  for  Cash  Advances,  meaning  finance  charges  will  accrue  from  the  date 

the  Cash Advance  is  posted  to  Your  Credit  Card Account.    If  the  available  Credit  on  Your  Credit 

Card Account (i.e. Credit Limit or the available Cash Advance limit) is insufficient to cover the entire 

overdraft, we may make transfers to pay individual debit Items up to the available accessible Credit on 

Your Credit Card Account. For example, if Your deposit account has a Balance of $10.00 and a check 

or other debit item for $80.00 is presented for payment, which if paid would cause Your deposit account to 

be overdrawn, a transfer of $100 will be made from Your Credit Card Account to Your deposit account 

and an overdraft protection Cash Advance of $100 will post to this Account.  We will also charge an 

additional Overdraft Protection transfer fee to Your Protected Account for each day a transfer is made, 

as disclosed in the Personal Deposit Accounts Fee Schedule.    

Be advised that we reserve the right to not initiate transfers to cover overdrafts and to return the debit 

item(s) for non-sufficient funds.  By way of example only, we ordinarily will not initiate an overdraft transfer 

or advance funds as a Cash Advance under the following circumstances: (i) if You are in Default under 

Your  Credit  Card  Account  Agreement;  (ii)  if  the  Cash  Advance  would  cause  You  to  exceed  the 

available Credit for a given transaction; (iii) if Your Credit Card is in a closed or blocked status (e.g. 

due to fraud); (iv) if You fail to make a Credit Card payment by its Due Date; and/or (v) if You exceed 

any Credit Card limit on Your Credit Card Account.  In these instances, an overdraft or returned item 

fee for each debited item will be charged to the Protected Account, which is disclosed in the Personal 

Overdraft  protection  is  only  available  for  active  Credit  Card  Accounts,  but  be  advised  that  linking  a 

deposit  account  to  a  Credit  Card  does  not  automatically  activate  that  Card.  Conversely,  canceling 

overdraft protection will not cancel a Credit Card.

A Cash Advance transfer to the Protected Account due to overdraft protection will not activate Your 

Credit Card.  Canceling overdraft protection will not close Your Credit Card. However, closing a Credit 

Card Account will cancel the overdraft protection service.

Payments

What You Pay, When, How, and what happens if You pay late

shown on Your Statement.

In either case, the payment Due Date will be at least 25 days after the Closing Date.  The Minimum 

Payment will include any amount past due or over the Credit Limit plus the greater of (1) $25.00, (2) 2% 

of the New Balance, or (3) 1% of the New Balance plus current Interest Charges and Other Charges.  

The  Minimum  Payment  amount  will  either  be  rounded  up  or  down  to  the  nearest  dollar.  If  the  New 

Balance is less than $25.00, the Minimum Payment will be the New Balance. If You pay more than the 

Minimum Payment, You still must make the Minimum Payment on subsequent Statements until You 

have fully paid what You owe.

You must pay in U.S. dollars, without restrictive terms, and in accordance with the Standard Payment 

Instructions.  You  must  contact  SunTrust  at  least  3  business  days  before  an  automated  payment  is 

scheduled, if You want to stop payment on the amount You think is wrong.

If You do not pay at least the Minimum Payment by the Due Date, SunTrust will charge a Late Payment 

fee, unless Your Account is exempt from Late Payment fees.  If You make a Late Payment, You will be 

in Default and You may be subject to rate increases.  If You are in Default for any reason, SunTrust can 

require that the entire full Balance on Your Account be immediately paid. If You do not immediately pay 

SunTrust the entire full Balance due when required, except as specifically addressed in the Arbitration 

Provision of this Agreement, You will be liable to SunTrust for collection costs that SunTrust incurs, 

including reasonable attorneys’ fees and expenses of legal actions to the extent permitted by applicable 

law.  Where  required  by  state  law  SunTrust  will  provide  You  with  notice  and  a  right  to  remedy  Your 

Default in accordance with that law. SunTrust’s acceptance of a payment after the payment Due Date 

or after You have exceeded Your Credit Limit does not waive SunTrust’s right to require immediate 

payment of Your entire full Balance.

How SunTrust will apply payments

Amendment (Changes) and Assignment

IMPORTANT NOTICE: In accordance with applicable law, SunTrust may unilaterally change the APRs,  

Other Charges, and other terms of this Agreement at any time. This includes modifications, deletions 

and the addition of new provisions, including non-financial provisions (for example, SunTrust may add 

provisions relating to SunTrust’s enforcement rights or the resolution of claims and disputes). SunTrust 

will send You notice in the manner and method (written communication or update to online Agreement) 

and time required by law for the changes being made to Your Account and/or this Agreement. The online 

version of the Agreement is available at https://www.suntrust.com/PersonalBanking/EverydayBanking/

CreditCards. Changes to this Agreement will be automatically effective on the date SunTrust specifies or 

provides an updated Agreement, except as otherwise provided in any change in terms notice SunTrust 

provides. You are bound by changes to this Agreement as of the date updates are published.  However, 

use of Your Account is not necessary for a change in terms to be effective. You will have the right to 

reject  a  change  in  terms  and  pay  off  Your Account  in  the  same  manner  and  under  the  same  terms 

and conditions as then in effect, as described in any change in terms notice. SunTrust may terminate 

or  suspend  Your  ability  to  use  the  Account  if  You  reject  certain  changes,  to  the  extent  permitted  by 

applicable law and as described in any change in terms notice that SunTrust provides.

Assignment Rights

SunTrust has the right to Assign its rights under this Agreement, the Account, and any amount You 

owe to SunTrust. SunTrust may Assign its rights without my consent and without prior notice to me. 

The  rights  and  benefits  of  SunTrust  under  the  Agreement  and  Account  shall  automatically  transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

through a merger with SunTrust. You do not have the right to assign or transfer Your rights under this 

Agreement or the Account.

Additional Information

Your liability for unauthorized use of the Card

To report a lost/stolen Card call: 1-800-477-9702. State that You are reporting a lost/stolen Card.  

You must notify the Bank promptly in the event of loss, theft, or unauthorized use of Your Card.  This 

notification responsibility means that You should regularly check Your Statements to review charges that 

post to Your Account to confirm that unauthorized charges have not posted to Your Account.

You may be liable for the unauthorized use of Your Card. If unauthorized use of Your Account occurs, 

You agree to cooperate with SunTrust and law enforcement authorities in identifying the unauthorized 

user.  However, You will not be liable for unauthorized use that occurs after You notify SunTrust orally or 

in writing of the loss, theft, or possible unauthorized use. In any case, Your liability will not exceed $50 for 

each occurrence of loss or theft or any lesser amount required by applicable law or the requirements of 

the Card Association. You may write to SunTrust at: Cardholder Services, P.O. Box 621569, Orlando, 

FL  32862-1569.

Ownership of the Card

Your Card and any Convenience Checks or other Credit instrument or device that SunTrust provides to 

You are SunTrust’s property and must be returned to SunTrust or SunTrust’s agent immediately upon 

demand. At SunTrust’s request You will destroy Your Card, other Credit instruments or devices and/or 

special checks, by cutting them in half and surrendering those items to SunTrust or SunTrust’s agent by 

mailing them to SunTrust or dropping them off at SunTrust’s office.

Credit Limits, Authorization, and Convenience Checks

Unless Your Account type or SunTrust permits You to exceed Your Credit Limit, You agree to not 

exceed the Credit Limit that SunTrust establishes for You, but if You do, You agree to pay the over 

Credit  Limit  amount  as  part  of  Your  next  Minimum  Payment.  SunTrust  may  raise  or  lower  Your 

Credit  Limit  at  SunTrust’s  discretion,  as  permitted  by  applicable  law.    SunTrust  is  not  liable  to  You 

for decreases that affect Your Credit Limit or spending limits. Each of You may request an increase to 

the Credit Limit of a joint Account. If You were required to have a joint Account because one of You 

was less than 21 years of age when Your Account was opened and that individual remains less than 21 

years of age when SunTrust considers raising the Credit Limit of Your joint Account, SunTrust will not 

increase the Credit Limit until all of You approve and assume in writing joint liability for an increase to the 

Credit Limit of the joint Account. SunTrust may establish separate limits that restrict the amount of the 

Credit Limit available for Cash Advances or Balance Transfers.  SunTrust may decline authorization 

for any transaction at any time.  SunTrust is not liable for declining authorization for any transaction, 

regardless of SunTrust’s reason.  All transactions on Your Account are subject to approval based upon 

Your Account status, available Credit, credit history and other factors.  You may not stop the payment 

of any Card transaction.

SunTrust may reject and return unpaid any Convenience Check that You write for any reason.  You 

must pay SunTrust for any Convenience Check that SunTrust pays, even if SunTrust were permitted 

to reject and return the Convenience Check, unless the Convenience Check constitutes unauthorized 

use.  SunTrust may refuse to issue Convenience Checks or, upon notice to You, refuse to permit the 

use of Convenience Checks already issued.  You may call SunTrust at 1-800-477-9702 to place a stop 

payment on an unpaid Convenience Check.  SunTrust will charge the stop payment fee.  You must 

You agree that the Minimum Payments on Your Account will be applied in the order SunTrust selects 

provide SunTrust the date, amount, name of payee, and the number of the Convenience Check.  If 

in  accordance  with  applicable  law.    SunTrust  may  allocate  Your  Minimum  Payments  to  Balances 

any information You provide is incorrect or if You do not afford SunTrust a reasonable opportunity to act 

starting with the lowest APR.  Payments in excess of the Minimum Payment will generally be applied 

on Your request, SunTrust may not be able to stop payment.  Once a Convenience Check has been 

first to Balances with the highest APR and any remaining portion to the other Balances in descending 

paid, SunTrust will not be able to reverse the payment.  Your stop payment request will remain valid for 

order based on their APRs, unless SunTrust is required by applicable law to use a different payment 

6 months.  You must renew Your request before it expires if You want SunTrust to continue honoring 

application  method  in  connection  with  a  deferred  interest  or  similar  program.  Payments  are  normally 

the stop payment request after the initial 6 month period.  You agree to hold harmless and indemnify 

applied to restore Your available Credit (the amount of Your unused Credit Limit).  There may be a delay 

SunTrust  from  any  losses,  expenses  and  costs,  including  attorneys’  fees  incurred  by  SunTrust,  for 

in restoring Your available Credit until SunTrust determines whether a payment is likely to be returned for 

preventing or failing to prevent payment.

SunTrust  will  assess  a  foreign  currency  transaction  fee  for  all  Purchase  transactions  processed  in 

a  foreign  currency.  The  foreign  currency  transaction  fee  is  disclosed  in  the  Card  Mailer  and  will  be 

calculated after each Purchase transaction has been converted from a foreign currency.

SunTrust will send Your Statement to the address that the Bank has on file for You.  You agree to pay 

all Authorized Charges on the Statement.  You have the option of paying in full the New Balance shown 

on each Statement or paying in installments that at least equal the amount of the Minimum Payment 

The DPR for Balance Transfers (that are subject to Interest Charges) may or may not vary each month 

Purchase Balance.

insufficient funds or for some other reason.

Foreign Currency Exchange Fee for Non-US Transactions

Deposit Accounts Fee Schedule.  

SECURED CARD ACCOUNT AGREEMENT

Table of Contents

SECURITY INTEREST 

SUMMARY OF KEY TERMS 

AGREEMENT TERMS

Amendment (Changes) and Assignment 

Costs

Overdraft Protection 

Payments

Additional Information

Arbitration Provision 

Your Billing Rights 

Security Agreement

PLEDGE OF SECURITY 

The most current version of this Security Agreement shall be 

INTEREST IN YOUR 

SECURED SAVINGS 

ACCOUNT

published online. The online version of the agreement super-

sedes any prior written version. Bolded words or phrases are 

defined terms, which are explained in the Definitions section 

of the Card Account Agreement.

P-1909

Rev. 3/20

What  You  Pay,  when,  how, 

and  what  happens  if  You 

pay late?

hereby authorize SunTrust to convert Your Savings Account to a Essential Savings account.

This  Essential  Savings  account  will  be  titled  in  the  same  name(s)  as  the  Savings  Account 

that  secured  Your  Card Account.  Your  access  to  the  Essential  Savings  account  will  not  be 

restricted. This means You may make additional deposits and withdrawals You must enroll your 

account for online banking and register to receive paperless statements to avoid the $3 paper 

statement monthly fee. If You do choose to receive paper account statements through U.S. Mail 

a $3 monthly fee will be charged. Other fees might apply – see: for full Essential Savings account 

terms and conditions on the Personal Deposit Accounts Fee Schedule https://www.suntrust.com/

content/dam/suntrust/us/en/personal-banking/2019/documents/fs-retail-english.pdf.

If  You  do  not  wish  to  maintain  an  Essential  Savings  account  with  these  funds,  call 

SunTrust at 800-786-8787 or visit a SunTrust branch after SunTrust converts Your existing 

Savings Account to an Essential Savings account to request some other disposition of 

these funds, and SunTrust will honor Your request.

Duration of Security Agreement

Your security agreement will remain in effect until (a) all of Your debt to the Bank on Your Card Account 

has been paid in full and (b) all other obligations secured by this Agreement have been fulfilled.

Waiver of Rights and Other Legal Matters regarding the Security Interest

You  waive  any  right  to  require  SunTrust  to:  (a)  proceed  against  You,  any  other  Cardholder,  or 

Authorized User on Your Card Account; or (b) proceed against or exhaust any security held under this 

security agreement before SunTrust pursues any other remedy in SunTrust’s power.  The Bank’s rights 

stated in this security agreement are in addition to any others SunTrust has under applicable law.  If there 

is a conflict regarding this security interest and any other agreement, this Agreement will control.  You 

represent that no insolvency proceeding or general assignment for creditors is pending that would affect 

Your grant of this security interest.  You waive any defense You may have against SunTrust, associated 

with this security interest.

	SunTrust will send You a monthly Statement (bill).  You agree 
to pay all Authorized Charges on the Statement.  You have 
the option of paying in full the New Balance shown on each 
Statement  or  paying  in  installments  that  at  least  equal  the 
amount of the Minimum Payment shown on Your Statement.  
In either case, the payment Due Date will be at least 25 days 
after the Closing Date of Your Statement.

	The Minimum Payment will include any amount past due or 
over Your Credit Limit plus the greater of (1) $25.00, (2) 2% of 
the New Balance, or (3) 1% of the New Balance plus current 
Interest Charges and Other Charges.  If the New Balance 
is less than $25.00, the Minimum Payment will be the New 
Balance. If You pay more than the Minimum Payment, You 
still must make the Minimum Payment on subsequent State-
ments until You have fully paid what You owe.  You must pay 
in U.S. dollars, without restrictive terms, and in accordance with 
the Standard Payment Instructions.

	If You do not pay at least the Minimum Payment by the Due 
Date, SunTrust will charge a Late Payment fee, unless Your 
Account is exempt from Late Payment fees.  If You make a 
Late Payment, You will be in Default and You may be subject 
to rate increases.  If You are in Default for any reason, Sun-
Trust can require that the entire outstanding full Balance on 
Your Account be immediately paid.

How  will  SunTrust  apply 

	You agree that the Minimum Payments on Your Account will 

Your payments?

be applied in the order SunTrust selects.

	SunTrust  may  allocate  Your  Minimum  Payments 

to 
Balances starting with the lowest APR (Annual Percentage 
Rate).    Payments  in  excess  of  the  Minimum  Payment  will 
generally  be  applied  first  to  Balances  with  the  highest  APR 
and any remaining portion to the other Balances in descending 
order  based  on  their  APRs,  unless  SunTrust  is  required  by 
applicable law to use a different payment application method in 
connection with a deferred interest or similar program. 

	Payments  are  normally  applied  to  restore  Your  available 
Credit (the amount of Your unused Credit Limit).  There may 
be  a  delay  in  restoring  Your  available  Credit  until  SunTrust 
determines  whether  a  payment  is  likely  to  be  returned  for 
insufficient funds or for some other reason.

Your liability for unauthorized use of the Card – what to do/what 
happens if Your Card is stolen.
Credit  Limits,  Authorization,  and  Convenience  Checks  – 
spending limits/transaction authorization.
Individual Liability – each Cardholder is individually and jointly 
liable for all Authorized Charges.
Termination – You or SunTrust can terminate or suspend Your 
Credit at any time with/without cause.
Sharing  of  Information  –  how  SunTrust  safeguards  your 
information/how-when SunTrust may disclose Your information to 
others; refers to SunTrust’s Privacy Statement.
Arbitration – the way in which You and SunTrust agree to resolve 
claims; You have the right to opt out of arbitration as the agreed 
upon claims resolution method.
Billing  Dispute  Rights  –  details  Your  rights  if  You  dispute 
charges/are  not  satisfied  with  good/services  You  procure  from 
merchants using Your Card/Account.
Defined Terms – defines all essential terms used in the CA.

SunTrust  calculates  Interest  Charges  using  the  Average  Daily 
Balance  (including  new  transactions)  method.    SunTrust  also 
uses  compounded  interest  in  calculating  Interest  Charges.  
Compounded interest means that interest is added to the principal 
that  You  owe  and  interest  then  applied  each  successive  Billing 
Period  on  the  outstanding  Balance  and  new  charges.    [See  the 
Card Mailer for disclosure of APRs, corresponding DPRs (Daily 
Periodic Rate), Minimum Interest Charge, transaction fees, and 

Other Charges.]

Your eligibility for Credit, initial and on-going Interest Rates, and 
other CA terms may vary based upon Your credit worthiness.  You 
authorize SunTrust to make or have made any credit, employment, 
and  investigative  inquiries  about  You  that  SunTrust  deems 
appropriate  about:    (1)  whether  SunTrust  will  provide  You  with 
a  Card Account  and  if  so  at  what  rates/terms,  (2)  modifications 
to  Your  Card  Account  rates/terms  while  You  maintain  the 
Account, or (3) collection of Credit under Your Account and other 
permissible purposes as the law allows.

Interest Charges and 

Transaction Fees in 

General:

Interest  Rates  and  Interest 

Charges based upon Credit 

Inquiries:

Your Card Account is a secured account, meaning You have pledged collateral to ensure repayment 

of the Credit that SunTrust provides You and any other debt that You owe SunTrust on Your Card 

Assignment

Account.

Pledge of Collateral

In consideration for the Bank issuing this Card Account to You, You have opened a Savings Account 

called the “Secured Card Savings Account” according to these parameters.  The Savings Account must:

	be titled in the same name(s) of the initial Cardholder(s) when the Card Account is opened and 

no other name(s);

	be opened with a deposit that equals the amount of Your revolving Credit Limit; and

	remain open during the duration of Your Card Account.

through a merger with SunTrust. 

Enforcement of Security Interest

You cannot add/change Cardholders on Your Card Account after it is established, as the Cardholder 

be published online. The online version of the agreement supersedes any prior written version. Bolded 

and Savings Account owner names must match.

words or phrases are defined terms, which are explained in the Definitions section of the Card Account 

You hereby irrevocably appoint the Bank as attorney-in-fact to execute any instruments required to satisfy 

Your  debt  under  the  Card Account.  The  most  current  version  of  this  Card Account Agreement  shall 

SunTrust has the right to Assign its rights under the Security Agreement and the Savings Account. 

SunTrust may Assign its rights without Your consent and without prior notice to You. The rights and 

benefits of SunTrust under the Security Agreement and Savings Account shall automatically transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

To secure all amounts You may owe, including but not limited to interest, fees, and charges, which accrue 

on Your Card Account and all of Your other obligations on Your Card Account, You assign, transfer, 

and pledge a security interest in and grant the Bank all rights, title, and interest in the Savings Account 

and in all renewals, additions, and funds/earnings of the Savings Account.  If Your Savings Account 

is closed for any reason, SunTrust may terminate Your Card Account in accordance with the terms of 

this Agreement.

Agreement.

Secured Card Account 

For each bolded word or phrase, the definition is provided at

Agreement

https://www.suntrust.com/PersonalBanking/

SUMMARY OF KEY TERMS

EverydayBanking/CreditCards and in the definitions section 

at the end of this Agreement.

What other important terms 

exist in the CA?

The  primary  rules  and  regulations  for  your  Savings  Account  are  described  in  the  Bank  Rules  and 

Regulations  for  Deposit  Accounts  booklet  provided  to  You  separately.    This  Savings  Account  has 

CA Terms?

When are You bound by the 

Your  Card  Account  Agreement  with  SunTrust  starts  and  You 

What types of transactions 

might  You  make  with  the 

Card/Account and how are 

these transactions itemized 

on Your bill each month?

agree to the terms when (1) You accept and/or sign the Card or 

(2) You or an Authorized User use(s) the Card or Account, thus 

obtaining Credit from SunTrust.

	You may use Your Card/Account to make legal Purchases, 

Cash Advances,  Overdraft Advances  and  Balance  Trans-

fers.    You  are  responsible  for  transactions  that  You,  other 

Cardholders, and Authorized Users make, whether the trans-

actions are legal or not.

	Each  type  of  transaction  has  different  associated  costs  and 

terms; each transaction type and associated costs are grouped 

together  and  detailed  in  Your  monthly  Statement  (Card Ac-

count  bill)  by  transaction  type.    The  combined  outstanding 

amount of each transaction type is Your New Balance due on 

Your Account each month (Billing Period).  You must pay all 

Interest Charges, fees, and Other Charges properly charged 

to Your Account.

additional terms/restrictions that include the following.

	At all times during the duration of Your Card Account, You must maintain funds in the Savings 

Account that cover the amount of Your Credit Limit.

	You may not make withdrawals from the Savings Account while it secures Your Card Account.  

This restriction includes, but is not limited to, withdrawals of any funds at a branch, through an 

ATM, through online transactions, through overdraft protection to a checking account, or by any 

other method.

Limit.

	You are not allowed to make additional deposits to this Savings Account, except when additional 

deposit(s) is/are required for the Savings Account balance to cover the Card Account Credit 

	No  transfer  of  ownership  of  the  Savings  Account  to  another  person  upon  death  of  the 

Cardholder(s) is permitted.

Right of Bank to Control and Use Savings Account

You  agree  that  this  security  interest,  pledge,  and  assignment  provides  the  Bank  the  right  to  redeem, 

collect, and withdraw any part or the full amount of the Savings Account to satisfy Your obligations under 

this Agreement upon Your Default under this Agreement or if Your Card Account is terminated for any 

reason.  You acknowledge and agree that this security interest, pledge, and assignment gives the Bank 

exclusive control over the Savings Account.  You agree that if Your Card Account is closed for any 

reason, SunTrust may apply funds in the Savings Account to pay off any balance on the Card Account.

What SunTrust Does with Funds Remaining in Savings Account When Savings Account May 

Be Closed or is No Longer Required

1. 

If You Default under this Agreement or Your Card Account is terminated for any reason and 

SunTrust must apply funds in the Savings Account to pay off any outstanding Balance on Your 

Card Account, if funds remain in the Savings Account after SunTrust pays off the Balance 

on the Card Account, SunTrust will remit these funds to You within 30 days after Your Card 

Account is closed.

2. 

If SunTrust graduates You to an unsecured credit card account so that the Savings Account 

and security interest are no longer required and Your Card Account is in good standing, You 

Cost on Purchases:

SunTrust will charge the 
Interest Charge (unless 
inapplicable because 
of the Grace Period) on 
Your Purchases from the 
transaction date.

	Any  Purchase  Balance  not  paid  by  the  Due  Date  on  the 
Statement  will  incur  an  Interest  Charge  on  the  following 
month’s Statement.

Other Charges:

	The  cost 

for  Purchases  (DPR 

Interest  Charge,  when 
it  applies)  is  the  Average  Daily  Balance  on  Purchases 
multiplied by (1) the number of days in the Billing Period and 
(2) the applicable DPR.

	You will have a Grace Period on any new Purchases that are 
reflected for the first time on Your current Statement if You pay 
Your New Balance on time each Billing Period.  Those new 
Purchases will not be subject to an Interest Charge during the 
Billing Period reflected in the current Statement if You satisfy 
the conditions for applicability of the Grace Period.

Costs on Cash Advances:

SunTrust  will  charge 
the 
Interest Charge on Your Cash 
Advances from the date they 
are posted to Your Account.

The  costs  for  Cash  Advances  consist  of  (1)  interest  computed 
at  the  applicable  DPR  on  the  Average  Daily  Balance  (for  Cash 
Advances)  and  (2)  Cash  Advance  transaction  fees.    The  DPR 
Interest Charge is the Average Daily Balance on Cash Advances 
multiplied by (1) the number of days in the Billing Period and (2) 
the applicable DPR.  Cash Advances do not have a Grace Period.

Cost on Overdraft 
Advances:

SunTrust  will  charge 
the 
Interest  Charge  on  Your 
Overdraft Advances from the 
date they are posted to Your 
Account.

The  cost  on  Overdraft Advances  (DPR  Interest  Charge)  is  the 
Average Daily Balance on Overdraft Advances multiplied by (1) 
the  number  of  days  in  the  Billing  Period  and  (2)  the  applicable 
DPR.    In  accordance  with  its  Rules  and  Regulations  for  Deposit 
Accounts, SunTrust will assess You its usual deposit account fee 
for such service, separately, and as part of Your deposit Account 
fees.  Overdraft Advances do not have a Grace Period.

Costs on Balance 
Transfers:
When SunTrust provides You 
a  Balance Transfer  check  or 
request 
Balance  Transfer 
form  or  when  You  request  a 
Balance  Transfer,  SunTrust 
will 
Interest 
Charge  on  Your  Balance 
Transfer  from  the  date  it  is 
posted to Your Account.

charge 

the 

Foreign Currency 
Exchange Fee on 
Non-US Transactions:

	The  costs  for  Balance  Transfers  consist  of  (1)  interest 
computed  at  the  applicable  DPR  on  the  Average  Daily 
Balance  (for  Balance  Transfers)  and  (2)  Balance  Transfer 
transaction fees.

	The DPR Interest Charge is the Average Daily Balance on 
Balance Transfers multiplied by (1) the number of days in the 
Billing Period and (2) the applicable DPR.

	SunTrust may from time to time offer You Balance Transfer 
Promotional Offers with different Balance Transfer Interest 
Charges  and  transaction  fees  than  the  Card  Mailer  terms.  
Those different Interest Charges and fees will be disclosed in 
the  Balance  Transfer  Promotional  Offer.    Unless  SunTrust 
informs  You  otherwise,  Balance  Transfers  do  not  have  a 
Grace Period.

	All  Purchase  and  Cash  Advance  transactions  processed  in 
a foreign currency will be converted to U.S. dollars under the 
regulations (which affect rate and actual date of the exchange) 
of  the  Card  Association  before  being  charged  to  Your 
Account.

	SunTrust will assess a foreign currency transaction fee for all 
Purchase transactions processed in a foreign currency.  
	Conversion  may  occur  on  a  date  other  than  the  date  of  the 
transaction  or  the  date  the  transaction  is  posted  to  Your 
Statement,  which  may  affect  the  conversion  rate  used.    If  a 
Credit  transaction  is  processed  and  has  a  processing  date 
different than the original transaction, then the exchange rate 
of  the  Credit  can  be  greater/less  than  that  of  the  original 
transaction.

Minimum Interest Charges:

Late Payment Fee.  Unless Your Account is exempt from Late 
Payment fees, if SunTrust has not received at least the Minimum 
Payment  by  its  Due  Date  as  shown  on  a  Statement,  SunTrust 
will  add  a  Late  Payment  fee  to  Your  Purchase  Balance  based 
on the New Balance outstanding as of the Closing Date for the 
Statement.

Annual Fee.  If Your Account has an annual fee, it will be shown 
on the Card Mailer, and SunTrust will add the annual fee to Your 
Purchase Balance.

Returned  Payment  Fee.    Unless  Your Account  is  exempt  from 
Returned Payment fees, SunTrust will add a Returned Payment 
fee  to  Your  Purchase  Balance  if  (1)  a  payment  that  You  make 
or  authorize  is  returned  to  SunTrust  unpaid;  or  (2)  any  Balance 
Transfer,  Cash  Advance,  or  Promotional  Balance  check  is 
dishonored  for  any  reason.  This  fee  may  be  imposed  even  if 
Your payment is later re-presented to and paid by Your financial 
institution.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee 
to Your Purchase Balance if You ask SunTrust to stop payment 
on any Convenience Check drawn on Your Account or on any 
Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Statements, 
sales  drafts,  etc.,  to  You  upon  request.  If  You  request  copies  of 
more  than  two  items  during  a  Billing  Period,  SunTrust  will  add 
a fee to Your Purchase Balance up to $5.00 for each additional 
copy unless prohibited by applicable law.  SunTrust will not impose 
any fee if Your request is made in connection with written notice 
of a billing error.
Phone Pay Fee.  If SunTrust agrees to permit You to pay Your bill 
via phone pay and applicable law allows, You agree that SunTrust 
will add the phone pay fee disclosed at the time of Your request to 
Your Purchase Balance.

If You incur Interest Charges in any Billing Period, a minimum 
Interest  Charge  will  post  to  Your  Account  (such  minimum 
Interest  Charge  shown  as  the  “Minimum  Interest  Charge”  on 
Your Statement).

based on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a 

Variable or a Non-variable APR.

Overdraft Protection

Interest Charge for 

Cost:  Interest Charge (Average Daily Balance for Purchases x 

number of days in the Billing Period and (2) the applicable DPR.

Purchases

no. days in Billing Period x DPR)

Any Purchase Balance not paid by the Due Date on the Statement will incur an Interest Charge on 

the following month’s Statement.  The cost for Purchases (DPR Interest Charge, when it applies) is the 

Average Daily Balance on Purchases multiplied by (1) the number of days in the Billing Period and 

Promotional Rate.

(2) the applicable DPR.

Interest Charges and 

Transaction Fees

The conditions under which Interest Charges and transaction fees 

apply depend upon whether the transaction is a Purchase, Cash 

Advance, Overdraft Advance, Balance Transfer, or Promotion-

al Offer.

SunTrust calculates Interest Charges using the Average Daily Balance (including new transactions) 

method.    SunTrust  also  uses  compounded  interest  in  calculating  Interest  Charges.    Compounded 

interest  means  that  interest  is  added  to  the  principal  that  You  owe  and  interest  then  applied  each 

successive Billing Period on the outstanding Balance and new charges.

Interest Charges that apply on Your Account are set forth in the Card Mailer.

You will have a Grace Period on any new Purchases that are reflected for the first time on Your current 

Statement if You pay Your New Balance on time each Billing Period.  Those new Purchases will not be 

subject to an Interest Charge during the Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

SunTrust will charge the Interest Charge (unless inapplicable because of the Grace Period) on Your 

Purchases from the transaction date.

The DPR for Purchases (that are subject to Interest Charges) may or may not vary each month based 

on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a Variable 

or a Non-variable APR.

Interest Charge and 

Costs:  Interest Charge (Average Daily Balance for Cash 

Transaction Fees for Cash 

Advances x no. days in Billing Period x DPR) + Cash Advance 

Advances

transaction fees.

The costs for Cash Advances consist of (1) interest computed at the applicable DPR on the Average 

Daily Balance (for Cash Advances) and (2) Cash Advance transaction fees.

The  DPR  Interest  Charge  is  the  Average  Daily  Balance  on  Cash  Advances  multiplied  by  (1)  the 

number of days in the Billing Period and (2) the applicable DPR.  The Cash Advance transaction fee is 

disclosed in the Card Mailer.

The DPR for Cash Advances may or may not vary each month based on changes in the Index Rate.  The 

Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

Interest Charge for 

Promotional Balances

Cost:  Interest Charge (Average Daily Balance for Promotional 

Balances x no. days in Billing Period x Promotional Rate DPR) 

SunTrust  may  from  time  to  time  offer  You  a  Promotional  Rate  on  certain  Purchases  or  Balance 

Transfers through Promotional Offers.  If You accept a Promotional Offer, the resulting Promotional 

Balance will be subject to the terms of that specific Promotional Offer and this Agreement.  In each 

Promotional Balance program, any new or different terms of the program not disclosed in this Agreement 

(such as the APR, effective dates and other special terms) will be detailed in the Promotional Offer.

The DPR Interest Charge is the Average Daily Balance on Promotional Balances multiplied by (1) the 

The  Promotional  Rate  will  apply  to  those  Promotional  Balances  until  the  Promotional  Offer 

Termination Date. A Promotional Balance will not, after the Termination Date, be eligible for another 

After the Termination Date, Your Promotional Rate will change to Your regular Purchases DPR, unless 

disclosed otherwise in the Promotional Offer.  If the reason for the Termination Date is a Delinquency 

Triggering Event, SunTrust will change the DPR that applies to Your new and outstanding Promotional 

Balances  to  the  Purchase  DPR  and  corresponding  APR,  after  SunTrust  provides  You  any  notice 

required by applicable law.

Minimum Interest Charge

If You incur Interest Charges in any Billing Period, a minimum Interest Charge will post to Your Account 

(such minimum Interest Charge shown as the “Minimum Interest Charge” on Your Statement). If You 

incur Interest Charges in any Billing Period, the Minimum Interest Charge will be no less than the 

amount disclosed in the Card Mailer.  SunTrust may allocate the Minimum Interest Charge among Your 

various Balances in the manner that SunTrust elects as permitted by applicable law.

All Purchase and Cash Advance transactions processed in a foreign currency will be converted to U.S. 

dollars under the regulations of the  Card Association before being charged to  Your Account.  (The 

exchange rate that the Card Association uses to convert currency is a rate the Card Association selects 

either from the range of rates available in the wholesale currency markets for the applicable processing 

date  (which  rate  may  vary  from  the  rate  the  Card  Association  itself  receives)  or  the  government-

mandated rate in effect on the applicable processing date.)

Conversion may occur on a date other than the date of the transaction or the date the transaction is posted 

to Your Statement, which may affect the conversion rate used.  If a Credit transaction is processed and 

has a processing date different than the original transaction, then the exchange rate of the Credit can be 

greater/less than that of the original transaction.

Foreign Currency Exchange Fee for Non-US Transactions

Deposit Accounts Fee Schedule.  

If  You  elect  to  link  Your  SunTrust  eligible  Consumer  Checking Account,  Savings Account  or  Money 

Market Savings Account to this SunTrust Credit Card for overdraft protection (the “Protected Account”), 

funds will be transferred from Your Credit Card Account (the “Protector Account”) into Your Protected 

Account when checks, bill pay, or other debit transactions would cause Your Protected Account to be 

overdrawn if those transactions are paid. 

Transfers will be made in $100 increments from the Protector Account to Your Protected Account.  

These transfers shall be considered a “Cash Advance” as that term is defined under Your Credit Card 

Account Agreement. Fees and interest rates for Cash Advances are disclosed to clients in their Credit 

Card Account Agreement and may be higher than those associated with other Credit Card transactions.  

There  is  no  Grace  Period  for  Cash  Advances,  meaning  finance  charges  will  accrue  from  the  date 

the  Cash Advance  is  posted  to  Your  Credit  Card Account.    If  the  available  Credit  on  Your  Credit 

Card Account (i.e. Credit Limit or the available Cash Advance limit) is insufficient to cover the entire 

overdraft, we may make transfers to pay individual debit Items up to the available accessible Credit on 

Your Credit Card Account. For example, if Your deposit account has a Balance of $10.00 and a check 

or other debit item for $80.00 is presented for payment, which if paid would cause Your deposit account to 

be overdrawn, a transfer of $100 will be made from Your Credit Card Account to Your deposit account 

and an overdraft protection Cash Advance of $100 will post to this Account.  We will also charge an 

additional Overdraft Protection transfer fee to Your Protected Account for each day a transfer is made, 

as disclosed in the Personal Deposit Accounts Fee Schedule.    

Be advised that we reserve the right to not initiate transfers to cover overdrafts and to return the debit 

item(s) for non-sufficient funds.  By way of example only, we ordinarily will not initiate an overdraft transfer 

or advance funds as a Cash Advance under the following circumstances: (i) if You are in Default under 

Your  Credit  Card  Account  Agreement;  (ii)  if  the  Cash  Advance  would  cause  You  to  exceed  the 

available Credit for a given transaction; (iii) if Your Credit Card is in a closed or blocked status (e.g. 

due to fraud); (iv) if You fail to make a Credit Card payment by its Due Date; and/or (v) if You exceed 

any Credit Card limit on Your Credit Card Account.  In these instances, an overdraft or returned item 

fee for each debited item will be charged to the Protected Account, which is disclosed in the Personal 

Overdraft  protection  is  only  available  for  active  Credit  Card  Accounts,  but  be  advised  that  linking  a 

deposit  account  to  a  Credit  Card  does  not  automatically  activate  that  Card.  Conversely,  canceling 

overdraft protection will not cancel a Credit Card.

A Cash Advance transfer to the Protected Account due to overdraft protection will not activate Your 

Credit Card.  Canceling overdraft protection will not close Your Credit Card. However, closing a Credit 

Card Account will cancel the overdraft protection service.

Payments

What You Pay, When, How, and what happens if You pay late

shown on Your Statement.

In either case, the payment Due Date will be at least 25 days after the Closing Date.  The Minimum 

Payment will include any amount past due or over the Credit Limit plus the greater of (1) $25.00, (2) 2% 

of the New Balance, or (3) 1% of the New Balance plus current Interest Charges and Other Charges.  

The  Minimum  Payment  amount  will  either  be  rounded  up  or  down  to  the  nearest  dollar.  If  the  New 

Balance is less than $25.00, the Minimum Payment will be the New Balance. If You pay more than the 

Minimum Payment, You still must make the Minimum Payment on subsequent Statements until You 

have fully paid what You owe.

You must pay in U.S. dollars, without restrictive terms, and in accordance with the Standard Payment 

Instructions.  You  must  contact  SunTrust  at  least  3  business  days  before  an  automated  payment  is 

scheduled, if You want to stop payment on the amount You think is wrong.

If You do not pay at least the Minimum Payment by the Due Date, SunTrust will charge a Late Payment 

fee, unless Your Account is exempt from Late Payment fees.  If You make a Late Payment, You will be 

in Default and You may be subject to rate increases.  If You are in Default for any reason, SunTrust can 

require that the entire full Balance on Your Account be immediately paid. If You do not immediately pay 

SunTrust the entire full Balance due when required, except as specifically addressed in the Arbitration 

Provision of this Agreement, You will be liable to SunTrust for collection costs that SunTrust incurs, 

including reasonable attorneys’ fees and expenses of legal actions to the extent permitted by applicable 

law.  Where  required  by  state  law  SunTrust  will  provide  You  with  notice  and  a  right  to  remedy  Your 

Default in accordance with that law. SunTrust’s acceptance of a payment after the payment Due Date 

or after You have exceeded Your Credit Limit does not waive SunTrust’s right to require immediate 

payment of Your entire full Balance.

How SunTrust will apply payments

Amendment (Changes) and Assignment

IMPORTANT NOTICE: In accordance with applicable law, SunTrust may unilaterally change the APRs,  

Other Charges, and other terms of this Agreement at any time. This includes modifications, deletions 

and the addition of new provisions, including non-financial provisions (for example, SunTrust may add 

provisions relating to SunTrust’s enforcement rights or the resolution of claims and disputes). SunTrust 

will send You notice in the manner and method (written communication or update to online Agreement) 

and time required by law for the changes being made to Your Account and/or this Agreement. The online 

version of the Agreement is available at https://www.suntrust.com/PersonalBanking/EverydayBanking/

CreditCards. Changes to this Agreement will be automatically effective on the date SunTrust specifies or 

provides an updated Agreement, except as otherwise provided in any change in terms notice SunTrust 

provides. You are bound by changes to this Agreement as of the date updates are published.  However, 

use of Your Account is not necessary for a change in terms to be effective. You will have the right to 

reject  a  change  in  terms  and  pay  off  Your Account  in  the  same  manner  and  under  the  same  terms 

and conditions as then in effect, as described in any change in terms notice. SunTrust may terminate 

or  suspend  Your  ability  to  use  the  Account  if  You  reject  certain  changes,  to  the  extent  permitted  by 

applicable law and as described in any change in terms notice that SunTrust provides.

Assignment Rights

SunTrust has the right to Assign its rights under this Agreement, the Account, and any amount You 

owe to SunTrust. SunTrust may Assign its rights without my consent and without prior notice to me. 

The  rights  and  benefits  of  SunTrust  under  the  Agreement  and  Account  shall  automatically  transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

through a merger with SunTrust. You do not have the right to assign or transfer Your rights under this 

Agreement or the Account.

Additional Information

Your liability for unauthorized use of the Card

To report a lost/stolen Card call: 1-800-477-9702. State that You are reporting a lost/stolen Card.  

You must notify the Bank promptly in the event of loss, theft, or unauthorized use of Your Card.  This 

notification responsibility means that You should regularly check Your Statements to review charges that 

post to Your Account to confirm that unauthorized charges have not posted to Your Account.

You may be liable for the unauthorized use of Your Card. If unauthorized use of Your Account occurs, 

You agree to cooperate with SunTrust and law enforcement authorities in identifying the unauthorized 

user.  However, You will not be liable for unauthorized use that occurs after You notify SunTrust orally or 

in writing of the loss, theft, or possible unauthorized use. In any case, Your liability will not exceed $50 for 

each occurrence of loss or theft or any lesser amount required by applicable law or the requirements of 

the Card Association. You may write to SunTrust at: Cardholder Services, P.O. Box 621569, Orlando, 

FL  32862-1569.

Ownership of the Card

Your Card and any Convenience Checks or other Credit instrument or device that SunTrust provides to 

You are SunTrust’s property and must be returned to SunTrust or SunTrust’s agent immediately upon 

demand. At SunTrust’s request You will destroy Your Card, other Credit instruments or devices and/or 

special checks, by cutting them in half and surrendering those items to SunTrust or SunTrust’s agent by 

mailing them to SunTrust or dropping them off at SunTrust’s office.

Credit Limits, Authorization, and Convenience Checks

Unless Your Account type or SunTrust permits You to exceed Your Credit Limit, You agree to not 

exceed the Credit Limit that SunTrust establishes for You, but if You do, You agree to pay the over 

Credit  Limit  amount  as  part  of  Your  next  Minimum  Payment.  SunTrust  may  raise  or  lower  Your 

Credit  Limit  at  SunTrust’s  discretion,  as  permitted  by  applicable  law.    SunTrust  is  not  liable  to  You 

for decreases that affect Your Credit Limit or spending limits. Each of You may request an increase to 

the Credit Limit of a joint Account. If You were required to have a joint Account because one of You 

was less than 21 years of age when Your Account was opened and that individual remains less than 21 

years of age when SunTrust considers raising the Credit Limit of Your joint Account, SunTrust will not 

increase the Credit Limit until all of You approve and assume in writing joint liability for an increase to the 

Credit Limit of the joint Account. SunTrust may establish separate limits that restrict the amount of the 

Credit Limit available for Cash Advances or Balance Transfers.  SunTrust may decline authorization 

for any transaction at any time.  SunTrust is not liable for declining authorization for any transaction, 

regardless of SunTrust’s reason.  All transactions on Your Account are subject to approval based upon 

Your Account status, available Credit, credit history and other factors.  You may not stop the payment 

of any Card transaction.

SunTrust may reject and return unpaid any Convenience Check that You write for any reason.  You 

must pay SunTrust for any Convenience Check that SunTrust pays, even if SunTrust were permitted 

to reject and return the Convenience Check, unless the Convenience Check constitutes unauthorized 

use.  SunTrust may refuse to issue Convenience Checks or, upon notice to You, refuse to permit the 

use of Convenience Checks already issued.  You may call SunTrust at 1-800-477-9702 to place a stop 

payment on an unpaid Convenience Check.  SunTrust will charge the stop payment fee.  You must 

You agree that the Minimum Payments on Your Account will be applied in the order SunTrust selects 

provide SunTrust the date, amount, name of payee, and the number of the Convenience Check.  If 

in  accordance  with  applicable  law.    SunTrust  may  allocate  Your  Minimum  Payments  to  Balances 

any information You provide is incorrect or if You do not afford SunTrust a reasonable opportunity to act 

starting with the lowest APR.  Payments in excess of the Minimum Payment will generally be applied 

on Your request, SunTrust may not be able to stop payment.  Once a Convenience Check has been 

first to Balances with the highest APR and any remaining portion to the other Balances in descending 

paid, SunTrust will not be able to reverse the payment.  Your stop payment request will remain valid for 

order based on their APRs, unless SunTrust is required by applicable law to use a different payment 

6 months.  You must renew Your request before it expires if You want SunTrust to continue honoring 

application  method  in  connection  with  a  deferred  interest  or  similar  program.  Payments  are  normally 

the stop payment request after the initial 6 month period.  You agree to hold harmless and indemnify 

applied to restore Your available Credit (the amount of Your unused Credit Limit).  There may be a delay 

SunTrust  from  any  losses,  expenses  and  costs,  including  attorneys’  fees  incurred  by  SunTrust,  for 

in restoring Your available Credit until SunTrust determines whether a payment is likely to be returned for 

preventing or failing to prevent payment.

Changes

SunTrust  can  change  some  of  Your  rates  and  other  terms 
in accordance with applicable law.  This table shows some 
possible changes.

Type of change

What may trigger change

Advance 

notice 

of 

SunTrust will charge the Interest Charge on Your Cash Advances from the date they are posted to Your 

change

Account.  Cash Advances do not have a Grace Period.

Interest Rate increase on new 
charges

In  the  first  year,  a  Promotional 
Rate  ends  or  the  Index  Rate 
changes; after that, any reason

Promotional  Rate  ends 

or  Index  Rate  changes, 

no  notice;  otherwise,  45 

Interest Charge for 

Overdraft Advances

Cost:    Interest  Charge  (Average  Daily  Balance  for  Overdraft 

Advances x no. days in Billing Period x DPR) 

Other Charges

SunTrust  will  assess  a  foreign  currency  transaction  fee  for  all  Purchase  transactions  processed  in 

a  foreign  currency.  The  foreign  currency  transaction  fee  is  disclosed  in  the  Card  Mailer  and  will  be 

calculated after each Purchase transaction has been converted from a foreign currency.

SunTrust will send Your Statement to the address that the Bank has on file for You.  You agree to pay 

all Authorized Charges on the Statement.  You have the option of paying in full the New Balance shown 

on each Statement or paying in installments that at least equal the amount of the Minimum Payment 

Interest Rate increase on exist-
ing Balances

Promotional  period  ends,  Index 
Rate changes, or Your Account 
is in a workout arrangement

No notice requirement or 

per terms of the workout 

arrangement

Increase or decrease to Credit 
Limit

Any reason

Some fees and other terms

Can change for any reason

days

None

Up to 45 days for certain 

fees  and  Minimum  Pay-

ment changes

Secured Card Account 
Agreement
AGREEMENT TERMS

For each bolded word or phrase, the definition is provided at
https://www.suntrust.com/PersonalBanking/EverydayBank-
ing/CreditCards
and in the definitions section at the end of this Agreement.

Your Card Account Agreement with SunTrust starts and You agree to these terms when You accept 
and/or sign the Card or You or an Authorized User use(s) the Card or Account, thus obtaining credit 
from SunTrust.

Costs

You may use Your Card and Account to make Purchases, Cash Advances, Overdraft Advances and 
Balance Transfers. Each type of charge will have its own Balance.  Each type of Balance may have a 
separate DPR and corresponding Interest Charges.

Advances).

You agree to pay SunTrust for all credit extended on Your Account, plus any Interest Charges, Other 
Charges  and  other  fees  and  amounts  properly  charged  to  Your  Account.    You  agree  to  use  Your 
Account only for legal transactions.  It is not SunTrust’s responsibility to make sure You only use Your 
Account for legal transactions, and You will remain responsible to pay for any transactions whether legal 
or not.  SunTrust may decline authorization for any Internet gambling transaction.  SunTrust will not be 
liable if You engage in an illegal transaction.

The cost on Overdraft Advances (DPR Interest Charge) is the Average Daily Balance on Overdraft 

Advances multiplied by (1) the number of days in the Billing Period and (2) the applicable DPR.  In 

accordance  with  its  Rules  and  Regulations  for  Deposit Accounts,  SunTrust  will  assess  You  its  usual 

deposit account fee for such service, separately, and as part of Your deposit account fees.

The DPR for Overdraft Advances may or may not vary each month based on changes in the Index 

Rate.  The Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

SunTrust will charge the Interest Charge on Your Overdraft Advances from the date they are posted to 

Your Account.  Overdraft Advances do not have a Grace Period.

Interest Charge and 

Transaction Fees for 

Balance Transfers

Costs:    Interest  Charge  (Average  Daily  Balance  for  Balance 

Transfers x no. days in Billing Period x DPR) + Balance Transfer 

transaction fees.

The costs for Balance Transfers consist of (1) interest computed at the applicable DPR on the Average 

Daily Balance (for Balance Transfers) and (2) Balance Transfer transaction fees.

The DPR Interest Charge is the Average Daily Balance on Balance Transfers multiplied by (1) the 

number of days in the Billing Period and (2) the applicable DPR.  The Balance Transfer transaction 

fee  for  a  ‘regular’  Balance  Transfer  or  ‘Promotional  Balance’  Balance  Transfer  is  disclosed  in  the 

Card Mailer; provided, that SunTrust may from time to time offer You Balance Transfer Promotional 

Offers  with  different  Balance  Transfer  Interest  Charges  and  transaction  fees  than  the  Card  Mailer 

terms.  Those different Interest Charges and fees will be disclosed in the Balance Transfer Promotional 

Offer. SunTrust will add the Balance Transfer fee to the ‘Balance Transfer’ Balance of Your Account, 

unless SunTrust informs You when You make a Balance Transfer that the Balance Transfer amount 

and  Balance  Transfer  fee  will  be  added  to  another  category  of  Balance  (e.g.,  Purchases  or  Cash 

Unless  SunTrust  informs  You  otherwise,  Balance  Transfers  do  not  have  a  Grace  Period.    When 

SunTrust  provides  You  a  Balance  Transfer  check  or  Balance  Transfer  request  form  or  when  You 

request a Balance Transfer, SunTrust will charge the Interest Charge on Your Balance Transfer from 

the date it is posted to Your Account.

Late Payment Fee.  Unless Your Account is exempt from Late Payment fees, if SunTrust has not 

received at least the Minimum Payment by its Due Date as shown on a Statement, SunTrust will 

add a Late Payment fee to Your Purchase Balance based on the New Balance outstanding as of 

the Closing Date for the Statement.  The Late Payment fee is stated on the Card Mailer.

Annual Fee.  If Your Account has an annual fee, it will be shown on the Card Mailer, and SunTrust 

will add the annual fee to Your Purchase Balance.  If an annual fee is applicable to Your Account, 

SunTrust will provide You with notice of that annual fee in the manner required by law and explain 

how You may terminate Credit availability under the Account to avoid paying any such annual fee.  

If You do not terminate the Account, the terms disclosed will continue to apply.

Returned Payment Fee.  Unless Your Account is exempt from Returned Payment fees, SunTrust 

will add a Returned Payment fee to Your Purchase Balance if (1) a payment that You make or au-

thorize is returned to SunTrust unpaid (for example, if a check or an electronic funds transfer to Sun-

Trust is returned for insufficient funds or is returned because it is not signed or cannot be processed 

for any reason); or (2) any Balance Transfer, Cash Advance, or Promotional Balance check is 

dishonored for any reason. This fee may be imposed even if Your payment is later re-presented to 

and paid by Your financial institution.  The Returned Payment fee is stated on the Card Mailer.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee to Your Purchase Balance if 

You ask SunTrust to stop payment on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Items to You upon request. If You request 

copies of more than two Items during a Billing Period, SunTrust will add a fee to Your Purchase 

Balance up to $5.00 for each additional copy unless prohibited by applicable law.  SunTrust will not 

impose any fee if Your request is made in connection with written notice of a billing error.

Phone Pay Fee.  From time to time, You may request that SunTrust assist You in making an ex-

pedited Account payment from a designated deposit account, so that the payment can be credited 

to Your Account as of the day of Your call (or on the following business day, for calls made after 

the applicable cut-off time for payments). If SunTrust agrees to do so and applicable law allows, 

You agree that SunTrust will add the phone pay fee disclosed at the time of Your request to Your 

The DPR for Balance Transfers (that are subject to Interest Charges) may or may not vary each month 

Purchase Balance.

insufficient funds or for some other reason.

SECURED CARD ACCOUNT AGREEMENT

Table of Contents

SECURITY INTEREST 

SUMMARY OF KEY TERMS 

AGREEMENT TERMS

Amendment (Changes) and Assignment 

Costs

Overdraft Protection 

Payments

Additional Information

Arbitration Provision 

Your Billing Rights 

Security Agreement

P-1909

Rev. 3/20

What  You  Pay,  when,  how, 

and  what  happens  if  You 

pay late?

hereby authorize SunTrust to convert Your Savings Account to a Essential Savings account.

This  Essential  Savings  account  will  be  titled  in  the  same  name(s)  as  the  Savings  Account 

that  secured  Your  Card Account.  Your  access  to  the  Essential  Savings  account  will  not  be 

restricted. This means You may make additional deposits and withdrawals You must enroll your 

account for online banking and register to receive paperless statements to avoid the $3 paper 

statement monthly fee. If You do choose to receive paper account statements through U.S. Mail 

a $3 monthly fee will be charged. Other fees might apply – see: for full Essential Savings account 

terms and conditions on the Personal Deposit Accounts Fee Schedule https://www.suntrust.com/

content/dam/suntrust/us/en/personal-banking/2019/documents/fs-retail-english.pdf.

If  You  do  not  wish  to  maintain  an  Essential  Savings  account  with  these  funds,  call 

SunTrust at 800-786-8787 or visit a SunTrust branch after SunTrust converts Your existing 

Savings Account to an Essential Savings account to request some other disposition of 

these funds, and SunTrust will honor Your request.

Duration of Security Agreement

Your security agreement will remain in effect until (a) all of Your debt to the Bank on Your Card Account 

has been paid in full and (b) all other obligations secured by this Agreement have been fulfilled.

Waiver of Rights and Other Legal Matters regarding the Security Interest

You  waive  any  right  to  require  SunTrust  to:  (a)  proceed  against  You,  any  other  Cardholder,  or 

Authorized User on Your Card Account; or (b) proceed against or exhaust any security held under this 

security agreement before SunTrust pursues any other remedy in SunTrust’s power.  The Bank’s rights 

stated in this security agreement are in addition to any others SunTrust has under applicable law.  If there 

is a conflict regarding this security interest and any other agreement, this Agreement will control.  You 

represent that no insolvency proceeding or general assignment for creditors is pending that would affect 

Your grant of this security interest.  You waive any defense You may have against SunTrust, associated 

with this security interest.

PLEDGE OF SECURITY 

The most current version of this Security Agreement shall be 

INTEREST IN YOUR 

SECURED SAVINGS 

ACCOUNT

published online. The online version of the agreement super-

sedes any prior written version. Bolded words or phrases are 

defined terms, which are explained in the Definitions section 

of the Card Account Agreement.

Your Card Account is a secured account, meaning You have pledged collateral to ensure repayment 

of the Credit that SunTrust provides You and any other debt that You owe SunTrust on Your Card 

Assignment

Account.

Pledge of Collateral

SunTrust has the right to Assign its rights under the Security Agreement and the Savings Account. 

SunTrust may Assign its rights without Your consent and without prior notice to You. The rights and 

benefits of SunTrust under the Security Agreement and Savings Account shall automatically transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

In consideration for the Bank issuing this Card Account to You, You have opened a Savings Account 

called the “Secured Card Savings Account” according to these parameters.  The Savings Account must:

	be titled in the same name(s) of the initial Cardholder(s) when the Card Account is opened and 

no other name(s);

	be opened with a deposit that equals the amount of Your revolving Credit Limit; and

	remain open during the duration of Your Card Account.

through a merger with SunTrust. 

Enforcement of Security Interest

You hereby irrevocably appoint the Bank as attorney-in-fact to execute any instruments required to satisfy 

Your  debt  under  the  Card Account.  The  most  current  version  of  this  Card Account Agreement  shall 

You cannot add/change Cardholders on Your Card Account after it is established, as the Cardholder 

be published online. The online version of the agreement supersedes any prior written version. Bolded 

and Savings Account owner names must match.

words or phrases are defined terms, which are explained in the Definitions section of the Card Account 

To secure all amounts You may owe, including but not limited to interest, fees, and charges, which accrue 

on Your Card Account and all of Your other obligations on Your Card Account, You assign, transfer, 

and pledge a security interest in and grant the Bank all rights, title, and interest in the Savings Account 

and in all renewals, additions, and funds/earnings of the Savings Account.  If Your Savings Account 

is closed for any reason, SunTrust may terminate Your Card Account in accordance with the terms of 

this Agreement.

Agreement.

Secured Card Account 

For each bolded word or phrase, the definition is provided at

Agreement

https://www.suntrust.com/PersonalBanking/

SUMMARY OF KEY TERMS

EverydayBanking/CreditCards and in the definitions section 

at the end of this Agreement.

The  primary  rules  and  regulations  for  your  Savings  Account  are  described  in  the  Bank  Rules  and 

Regulations  for  Deposit  Accounts  booklet  provided  to  You  separately.    This  Savings  Account  has 

CA Terms?

When are You bound by the 

Your  Card  Account  Agreement  with  SunTrust  starts  and  You 

What types of transactions 

might  You  make  with  the 

Card/Account and how are 

these transactions itemized 

on Your bill each month?

agree to the terms when (1) You accept and/or sign the Card or 

(2) You or an Authorized User use(s) the Card or Account, thus 

obtaining Credit from SunTrust.

	You may use Your Card/Account to make legal Purchases, 

Cash Advances,  Overdraft Advances  and  Balance  Trans-

fers.    You  are  responsible  for  transactions  that  You,  other 

Cardholders, and Authorized Users make, whether the trans-

actions are legal or not.

	Each  type  of  transaction  has  different  associated  costs  and 

terms; each transaction type and associated costs are grouped 

together  and  detailed  in  Your  monthly  Statement  (Card Ac-

count  bill)  by  transaction  type.    The  combined  outstanding 

amount of each transaction type is Your New Balance due on 

Your Account each month (Billing Period).  You must pay all 

Interest Charges, fees, and Other Charges properly charged 

to Your Account.

Interest Charges and 

Transaction Fees in 

General:

additional terms/restrictions that include the following.

	At all times during the duration of Your Card Account, You must maintain funds in the Savings 

Account that cover the amount of Your Credit Limit.

	You may not make withdrawals from the Savings Account while it secures Your Card Account.  

This restriction includes, but is not limited to, withdrawals of any funds at a branch, through an 

ATM, through online transactions, through overdraft protection to a checking account, or by any 

other method.

Limit.

	You are not allowed to make additional deposits to this Savings Account, except when additional 

deposit(s) is/are required for the Savings Account balance to cover the Card Account Credit 

	No  transfer  of  ownership  of  the  Savings  Account  to  another  person  upon  death  of  the 

Cardholder(s) is permitted.

Right of Bank to Control and Use Savings Account

You  agree  that  this  security  interest,  pledge,  and  assignment  provides  the  Bank  the  right  to  redeem, 

collect, and withdraw any part or the full amount of the Savings Account to satisfy Your obligations under 

this Agreement upon Your Default under this Agreement or if Your Card Account is terminated for any 

reason.  You acknowledge and agree that this security interest, pledge, and assignment gives the Bank 

exclusive control over the Savings Account.  You agree that if Your Card Account is closed for any 

reason, SunTrust may apply funds in the Savings Account to pay off any balance on the Card Account.

What SunTrust Does with Funds Remaining in Savings Account When Savings Account May 

Be Closed or is No Longer Required

1. 

If You Default under this Agreement or Your Card Account is terminated for any reason and 

SunTrust must apply funds in the Savings Account to pay off any outstanding Balance on Your 

Card Account, if funds remain in the Savings Account after SunTrust pays off the Balance 

on the Card Account, SunTrust will remit these funds to You within 30 days after Your Card 

Account is closed.

2. 

If SunTrust graduates You to an unsecured credit card account so that the Savings Account 

and security interest are no longer required and Your Card Account is in good standing, You 

How  will  SunTrust  apply 

	You agree that the Minimum Payments on Your Account will 

Your payments?

be applied in the order SunTrust selects.

What other important terms 

Your liability for unauthorized use of the Card – what to do/what 

exist in the CA?

happens if Your Card is stolen.

	SunTrust will send You a monthly Statement (bill).  You agree 

to pay all Authorized Charges on the Statement.  You have 

the option of paying in full the New Balance shown on each 

Statement  or  paying  in  installments  that  at  least  equal  the 

amount of the Minimum Payment shown on Your Statement.  

In either case, the payment Due Date will be at least 25 days 

after the Closing Date of Your Statement.

	The Minimum Payment will include any amount past due or 

over Your Credit Limit plus the greater of (1) $25.00, (2) 2% of 

the New Balance, or (3) 1% of the New Balance plus current 

Interest Charges and Other Charges.  If the New Balance 

is less than $25.00, the Minimum Payment will be the New 

Balance. If You pay more than the Minimum Payment, You 

still must make the Minimum Payment on subsequent State-

ments until You have fully paid what You owe.  You must pay 

in U.S. dollars, without restrictive terms, and in accordance with 

the Standard Payment Instructions.

	If You do not pay at least the Minimum Payment by the Due 

Date, SunTrust will charge a Late Payment fee, unless Your 

Account is exempt from Late Payment fees.  If You make a 

Late Payment, You will be in Default and You may be subject 

to rate increases.  If You are in Default for any reason, Sun-

Trust can require that the entire outstanding full Balance on 

Your Account be immediately paid.

	SunTrust  may  allocate  Your  Minimum  Payments 

to 

Balances starting with the lowest APR (Annual Percentage 

Rate).    Payments  in  excess  of  the  Minimum  Payment  will 

generally  be  applied  first  to  Balances  with  the  highest  APR 

and any remaining portion to the other Balances in descending 

order  based  on  their  APRs,  unless  SunTrust  is  required  by 

applicable law to use a different payment application method in 

connection with a deferred interest or similar program. 

	Payments  are  normally  applied  to  restore  Your  available 

Credit (the amount of Your unused Credit Limit).  There may 

be  a  delay  in  restoring  Your  available  Credit  until  SunTrust 

determines  whether  a  payment  is  likely  to  be  returned  for 

insufficient funds or for some other reason.

Credit  Limits,  Authorization,  and  Convenience  Checks  – 

spending limits/transaction authorization.

Individual Liability – each Cardholder is individually and jointly 

liable for all Authorized Charges.

Termination – You or SunTrust can terminate or suspend Your 

Credit at any time with/without cause.

Sharing  of  Information  –  how  SunTrust  safeguards  your 

information/how-when SunTrust may disclose Your information to 

others; refers to SunTrust’s Privacy Statement.

Arbitration – the way in which You and SunTrust agree to resolve 

claims; You have the right to opt out of arbitration as the agreed 

upon claims resolution method.

Billing  Dispute  Rights  –  details  Your  rights  if  You  dispute 

charges/are  not  satisfied  with  good/services  You  procure  from 

merchants using Your Card/Account.

Defined Terms – defines all essential terms used in the CA.

SunTrust  calculates  Interest  Charges  using  the  Average  Daily 

Balance  (including  new  transactions)  method.    SunTrust  also 

uses  compounded  interest  in  calculating  Interest  Charges.  

Compounded interest means that interest is added to the principal 

that  You  owe  and  interest  then  applied  each  successive  Billing 

Period  on  the  outstanding  Balance  and  new  charges.    [See  the 

Card Mailer for disclosure of APRs, corresponding DPRs (Daily 

Periodic Rate), Minimum Interest Charge, transaction fees, and 

Other Charges.]

Interest  Rates  and  Interest 

Your eligibility for Credit, initial and on-going Interest Rates, and 

Charges based upon Credit 

other CA terms may vary based upon Your credit worthiness.  You 

Inquiries:

authorize SunTrust to make or have made any credit, employment, 

and  investigative  inquiries  about  You  that  SunTrust  deems 

appropriate  about:    (1)  whether  SunTrust  will  provide  You  with 

a  Card Account  and  if  so  at  what  rates/terms,  (2)  modifications 

to  Your  Card  Account  rates/terms  while  You  maintain  the 

Account, or (3) collection of Credit under Your Account and other 

permissible purposes as the law allows.

Cost on Purchases:

SunTrust will charge the 

Interest Charge (unless 

inapplicable because 

of the Grace Period) on 

Your Purchases from the 

transaction date.

	Any  Purchase  Balance  not  paid  by  the  Due  Date  on  the 
Statement  will  incur  an  Interest  Charge  on  the  following 
month’s Statement.

	The  cost 

for  Purchases  (DPR 

Interest  Charge,  when 
it  applies)  is  the  Average  Daily  Balance  on  Purchases 
multiplied by (1) the number of days in the Billing Period and 
(2) the applicable DPR.

	You will have a Grace Period on any new Purchases that are 
reflected for the first time on Your current Statement if You pay 
Your New Balance on time each Billing Period.  Those new 
Purchases will not be subject to an Interest Charge during the 
Billing Period reflected in the current Statement if You satisfy 
the conditions for applicability of the Grace Period.

Costs on Cash Advances:

SunTrust  will  charge 

the 

Interest Charge on Your Cash 

Advances from the date they 

are posted to Your Account.

The  costs  for  Cash  Advances  consist  of  (1)  interest  computed 
at  the  applicable  DPR  on  the  Average  Daily  Balance  (for  Cash 
Advances)  and  (2)  Cash  Advance  transaction  fees.    The  DPR 
Interest Charge is the Average Daily Balance on Cash Advances 
multiplied by (1) the number of days in the Billing Period and (2) 
the applicable DPR.  Cash Advances do not have a Grace Period.

Cost on Overdraft 

Advances:

SunTrust  will  charge 

the 

Interest  Charge  on  Your 

Overdraft Advances from the 

date they are posted to Your 

Account.

Costs on Balance 

Transfers:

When SunTrust provides You 

a  Balance Transfer  check  or 

Balance  Transfer 

request 

form  or  when  You  request  a 

Balance  Transfer,  SunTrust 

will 

charge 

the 

Interest 

Charge  on  Your  Balance 

Transfer  from  the  date  it  is 

posted to Your Account.

Foreign Currency 

Exchange Fee on 

Non-US Transactions:

The  cost  on  Overdraft Advances  (DPR  Interest  Charge)  is  the 
Average Daily Balance on Overdraft Advances multiplied by (1) 
the  number  of  days  in  the  Billing  Period  and  (2)  the  applicable 
DPR.    In  accordance  with  its  Rules  and  Regulations  for  Deposit 
Accounts, SunTrust will assess You its usual deposit account fee 
for such service, separately, and as part of Your deposit Account 
fees.  Overdraft Advances do not have a Grace Period.

	The  costs  for  Balance  Transfers  consist  of  (1)  interest 
computed  at  the  applicable  DPR  on  the  Average  Daily 
Balance  (for  Balance  Transfers)  and  (2)  Balance  Transfer 

transaction fees.

	The DPR Interest Charge is the Average Daily Balance on 
Balance Transfers multiplied by (1) the number of days in the 
Billing Period and (2) the applicable DPR.

	SunTrust may from time to time offer You Balance Transfer 
Promotional Offers with different Balance Transfer Interest 
Charges  and  transaction  fees  than  the  Card  Mailer  terms.  
Those different Interest Charges and fees will be disclosed in 
the  Balance  Transfer  Promotional  Offer.    Unless  SunTrust 
informs  You  otherwise,  Balance  Transfers  do  not  have  a 

Grace Period.

	All  Purchase  and  Cash  Advance  transactions  processed  in 
a foreign currency will be converted to U.S. dollars under the 
regulations (which affect rate and actual date of the exchange) 
of  the  Card  Association  before  being  charged  to  Your 

Account.

	SunTrust will assess a foreign currency transaction fee for all 
Purchase transactions processed in a foreign currency.  
	Conversion  may  occur  on  a  date  other  than  the  date  of  the 
transaction  or  the  date  the  transaction  is  posted  to  Your 
Statement,  which  may  affect  the  conversion  rate  used.    If  a 
Credit  transaction  is  processed  and  has  a  processing  date 
different than the original transaction, then the exchange rate 
of  the  Credit  can  be  greater/less  than  that  of  the  original 

transaction.

Other Charges:

Minimum Interest Charges:

Late Payment Fee.  Unless Your Account is exempt from Late 
Payment fees, if SunTrust has not received at least the Minimum 
Payment  by  its  Due  Date  as  shown  on  a  Statement,  SunTrust 
will  add  a  Late  Payment  fee  to  Your  Purchase  Balance  based 
on the New Balance outstanding as of the Closing Date for the 
Statement.

Annual Fee.  If Your Account has an annual fee, it will be shown 
on the Card Mailer, and SunTrust will add the annual fee to Your 
Purchase Balance.

Returned  Payment  Fee.    Unless  Your Account  is  exempt  from 
Returned Payment fees, SunTrust will add a Returned Payment 
fee  to  Your  Purchase  Balance  if  (1)  a  payment  that  You  make 
or  authorize  is  returned  to  SunTrust  unpaid;  or  (2)  any  Balance 
Transfer,  Cash  Advance,  or  Promotional  Balance  check  is 
dishonored  for  any  reason.  This  fee  may  be  imposed  even  if 
Your payment is later re-presented to and paid by Your financial 
institution.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee 
to Your Purchase Balance if You ask SunTrust to stop payment 
on any Convenience Check drawn on Your Account or on any 
Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Statements, 
sales  drafts,  etc.,  to  You  upon  request.  If  You  request  copies  of 
more  than  two  items  during  a  Billing  Period,  SunTrust  will  add 
a fee to Your Purchase Balance up to $5.00 for each additional 
copy unless prohibited by applicable law.  SunTrust will not impose 
any fee if Your request is made in connection with written notice 
of a billing error.
Phone Pay Fee.  If SunTrust agrees to permit You to pay Your bill 
via phone pay and applicable law allows, You agree that SunTrust 
will add the phone pay fee disclosed at the time of Your request to 
Your Purchase Balance.

If You incur Interest Charges in any Billing Period, a minimum 
Interest  Charge  will  post  to  Your  Account  (such  minimum 
Interest  Charge  shown  as  the  “Minimum  Interest  Charge”  on 
Your Statement).

Changes

SunTrust  can  change  some  of  Your  rates  and  other  terms 
in accordance with applicable law.  This table shows some 
possible changes.

Type of change

What may trigger change

Interest Rate increase on new 
charges

In  the  first  year,  a  Promotional 
Rate  ends  or  the  Index  Rate 
changes; after that, any reason

Advance 
change

notice 

of 

Promotional  Rate  ends 
or  Index  Rate  changes, 
no  notice;  otherwise,  45 
days

Interest Rate increase on exist-
ing Balances

Promotional  period  ends,  Index 
Rate changes, or Your Account 
is in a workout arrangement

No notice requirement or 
per terms of the workout 
arrangement

Increase or decrease to Credit 
Limit

Any reason

None

Some fees and other terms

Can change for any reason

Up to 45 days for certain 
fees  and  Minimum  Pay-
ment changes

Secured Card Account 
Agreement
AGREEMENT TERMS

For each bolded word or phrase, the definition is provided at
https://www.suntrust.com/PersonalBanking/EverydayBank-
ing/CreditCards
and in the definitions section at the end of this Agreement.

Your Card Account Agreement with SunTrust starts and You agree to these terms when You accept 
and/or sign the Card or You or an Authorized User use(s) the Card or Account, thus obtaining credit 
from SunTrust.

Costs

You may use Your Card and Account to make Purchases, Cash Advances, Overdraft Advances and 
Balance Transfers. Each type of charge will have its own Balance.  Each type of Balance may have a 
separate DPR and corresponding Interest Charges.

You agree to pay SunTrust for all credit extended on Your Account, plus any Interest Charges, Other 
Charges  and  other  fees  and  amounts  properly  charged  to  Your  Account.    You  agree  to  use  Your 
Account only for legal transactions.  It is not SunTrust’s responsibility to make sure You only use Your 
Account for legal transactions, and You will remain responsible to pay for any transactions whether legal 
or not.  SunTrust may decline authorization for any Internet gambling transaction.  SunTrust will not be 
liable if You engage in an illegal transaction.

Interest Charges and 
Transaction Fees

The conditions under which Interest Charges and transaction fees 
apply depend upon whether the transaction is a Purchase, Cash 
Advance, Overdraft Advance, Balance Transfer, or Promotion-
al Offer.

SunTrust calculates Interest Charges using the Average Daily Balance (including new transactions) 
method.    SunTrust  also  uses  compounded  interest  in  calculating  Interest  Charges.    Compounded 
interest  means  that  interest  is  added  to  the  principal  that  You  owe  and  interest  then  applied  each 
successive Billing Period on the outstanding Balance and new charges.

Interest Charges that apply on Your Account are set forth in the Card Mailer.

Interest Charge for 
Purchases

Cost:  Interest Charge (Average Daily Balance for Purchases x 
no. days in Billing Period x DPR)

Any Purchase Balance not paid by the Due Date on the Statement will incur an Interest Charge on 
the following month’s Statement.  The cost for Purchases (DPR Interest Charge, when it applies) is the 
Average Daily Balance on Purchases multiplied by (1) the number of days in the Billing Period and 
(2) the applicable DPR.

You will have a Grace Period on any new Purchases that are reflected for the first time on Your current 
Statement if You pay Your New Balance on time each Billing Period.  Those new Purchases will not be 
subject to an Interest Charge during the Billing Period reflected in the current Statement if You satisfy 
the conditions for applicability of the Grace Period.

SunTrust will charge the Interest Charge (unless inapplicable because of the Grace Period) on Your 
Purchases from the transaction date.

The DPR for Purchases (that are subject to Interest Charges) may or may not vary each month based 
on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a Variable 
or a Non-variable APR.

Interest Charge and 
Transaction Fees for Cash 
Advances

Costs:  Interest Charge (Average Daily Balance for Cash 
Advances x no. days in Billing Period x DPR) + Cash Advance 
transaction fees.

The costs for Cash Advances consist of (1) interest computed at the applicable DPR on the Average 
Daily Balance (for Cash Advances) and (2) Cash Advance transaction fees.

The  DPR  Interest  Charge  is  the  Average  Daily  Balance  on  Cash  Advances  multiplied  by  (1)  the 
number of days in the Billing Period and (2) the applicable DPR.  The Cash Advance transaction fee is 
disclosed in the Card Mailer.

The DPR for Cash Advances may or may not vary each month based on changes in the Index Rate.  The 
Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

SunTrust will charge the Interest Charge on Your Cash Advances from the date they are posted to Your 
Account.  Cash Advances do not have a Grace Period.

Interest Charge for 
Overdraft Advances

Cost:    Interest  Charge  (Average  Daily  Balance  for  Overdraft 
Advances x no. days in Billing Period x DPR) 

Other Charges

The cost on Overdraft Advances (DPR Interest Charge) is the Average Daily Balance on Overdraft 
Advances multiplied by (1) the number of days in the Billing Period and (2) the applicable DPR.  In 
accordance  with  its  Rules  and  Regulations  for  Deposit Accounts,  SunTrust  will  assess  You  its  usual 
deposit account fee for such service, separately, and as part of Your deposit account fees.

The DPR for Overdraft Advances may or may not vary each month based on changes in the Index 
Rate.  The Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

SunTrust will charge the Interest Charge on Your Overdraft Advances from the date they are posted to 
Your Account.  Overdraft Advances do not have a Grace Period.

Interest Charge and 
Transaction Fees for 
Balance Transfers

Costs:    Interest  Charge  (Average  Daily  Balance  for  Balance 
Transfers x no. days in Billing Period x DPR) + Balance Transfer 
transaction fees.

The costs for Balance Transfers consist of (1) interest computed at the applicable DPR on the Average 
Daily Balance (for Balance Transfers) and (2) Balance Transfer transaction fees.

The DPR Interest Charge is the Average Daily Balance on Balance Transfers multiplied by (1) the 
number of days in the Billing Period and (2) the applicable DPR.  The Balance Transfer transaction 
fee  for  a  ‘regular’  Balance  Transfer  or  ‘Promotional  Balance’  Balance  Transfer  is  disclosed  in  the 
Card Mailer; provided, that SunTrust may from time to time offer You Balance Transfer Promotional 
Offers  with  different  Balance  Transfer  Interest  Charges  and  transaction  fees  than  the  Card  Mailer 
terms.  Those different Interest Charges and fees will be disclosed in the Balance Transfer Promotional 
Offer. SunTrust will add the Balance Transfer fee to the ‘Balance Transfer’ Balance of Your Account, 
unless SunTrust informs You when You make a Balance Transfer that the Balance Transfer amount 
and  Balance  Transfer  fee  will  be  added  to  another  category  of  Balance  (e.g.,  Purchases  or  Cash 
Advances).

Unless  SunTrust  informs  You  otherwise,  Balance  Transfers  do  not  have  a  Grace  Period.    When 
SunTrust  provides  You  a  Balance  Transfer  check  or  Balance  Transfer  request  form  or  when  You 
request a Balance Transfer, SunTrust will charge the Interest Charge on Your Balance Transfer from 
the date it is posted to Your Account.

The DPR for Balance Transfers (that are subject to Interest Charges) may or may not vary each month 

Purchase Balance.

insufficient funds or for some other reason.

based on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a 

Variable or a Non-variable APR.

Overdraft Protection

Foreign Currency Exchange Fee for Non-US Transactions

Deposit Accounts Fee Schedule.  

Interest Charge for 

Promotional Balances

Cost:  Interest Charge (Average Daily Balance for Promotional 

Balances x no. days in Billing Period x Promotional Rate DPR) 

SunTrust  may  from  time  to  time  offer  You  a  Promotional  Rate  on  certain  Purchases  or  Balance 

Transfers through Promotional Offers.  If You accept a Promotional Offer, the resulting Promotional 

Balance will be subject to the terms of that specific Promotional Offer and this Agreement.  In each 

Promotional Balance program, any new or different terms of the program not disclosed in this Agreement 

(such as the APR, effective dates and other special terms) will be detailed in the Promotional Offer.

The DPR Interest Charge is the Average Daily Balance on Promotional Balances multiplied by (1) the 

number of days in the Billing Period and (2) the applicable DPR.

The  Promotional  Rate  will  apply  to  those  Promotional  Balances  until  the  Promotional  Offer 

Termination Date. A Promotional Balance will not, after the Termination Date, be eligible for another 

Promotional Rate.

After the Termination Date, Your Promotional Rate will change to Your regular Purchases DPR, unless 

disclosed otherwise in the Promotional Offer.  If the reason for the Termination Date is a Delinquency 

Triggering Event, SunTrust will change the DPR that applies to Your new and outstanding Promotional 

Balances  to  the  Purchase  DPR  and  corresponding  APR,  after  SunTrust  provides  You  any  notice 

required by applicable law.

Minimum Interest Charge

If You incur Interest Charges in any Billing Period, a minimum Interest Charge will post to Your Account 

(such minimum Interest Charge shown as the “Minimum Interest Charge” on Your Statement). If You 

incur Interest Charges in any Billing Period, the Minimum Interest Charge will be no less than the 

amount disclosed in the Card Mailer.  SunTrust may allocate the Minimum Interest Charge among Your 

various Balances in the manner that SunTrust elects as permitted by applicable law.

All Purchase and Cash Advance transactions processed in a foreign currency will be converted to U.S. 

dollars under the regulations of the  Card Association before being charged to  Your Account.  (The 

exchange rate that the Card Association uses to convert currency is a rate the Card Association selects 

either from the range of rates available in the wholesale currency markets for the applicable processing 

date  (which  rate  may  vary  from  the  rate  the  Card  Association  itself  receives)  or  the  government-

mandated rate in effect on the applicable processing date.)

Conversion may occur on a date other than the date of the transaction or the date the transaction is posted 

to Your Statement, which may affect the conversion rate used.  If a Credit transaction is processed and 

has a processing date different than the original transaction, then the exchange rate of the Credit can be 

greater/less than that of the original transaction.

Late Payment Fee.  Unless Your Account is exempt from Late Payment fees, if SunTrust has not 

received at least the Minimum Payment by its Due Date as shown on a Statement, SunTrust will 

add a Late Payment fee to Your Purchase Balance based on the New Balance outstanding as of 

the Closing Date for the Statement.  The Late Payment fee is stated on the Card Mailer.

Annual Fee.  If Your Account has an annual fee, it will be shown on the Card Mailer, and SunTrust 

will add the annual fee to Your Purchase Balance.  If an annual fee is applicable to Your Account, 

SunTrust will provide You with notice of that annual fee in the manner required by law and explain 

how You may terminate Credit availability under the Account to avoid paying any such annual fee.  

If You do not terminate the Account, the terms disclosed will continue to apply.

Returned Payment Fee.  Unless Your Account is exempt from Returned Payment fees, SunTrust 

will add a Returned Payment fee to Your Purchase Balance if (1) a payment that You make or au-

thorize is returned to SunTrust unpaid (for example, if a check or an electronic funds transfer to Sun-

Trust is returned for insufficient funds or is returned because it is not signed or cannot be processed 

for any reason); or (2) any Balance Transfer, Cash Advance, or Promotional Balance check is 

dishonored for any reason. This fee may be imposed even if Your payment is later re-presented to 

and paid by Your financial institution.  The Returned Payment fee is stated on the Card Mailer.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee to Your Purchase Balance if 

You ask SunTrust to stop payment on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Items to You upon request. If You request 

copies of more than two Items during a Billing Period, SunTrust will add a fee to Your Purchase 

Balance up to $5.00 for each additional copy unless prohibited by applicable law.  SunTrust will not 

impose any fee if Your request is made in connection with written notice of a billing error.

Phone Pay Fee.  From time to time, You may request that SunTrust assist You in making an ex-

pedited Account payment from a designated deposit account, so that the payment can be credited 

to Your Account as of the day of Your call (or on the following business day, for calls made after 

the applicable cut-off time for payments). If SunTrust agrees to do so and applicable law allows, 

You agree that SunTrust will add the phone pay fee disclosed at the time of Your request to Your 

If  You  elect  to  link  Your  SunTrust  eligible  Consumer  Checking Account,  Savings Account  or  Money 

Market Savings Account to this SunTrust Credit Card for overdraft protection (the “Protected Account”), 

funds will be transferred from Your Credit Card Account (the “Protector Account”) into Your Protected 

Account when checks, bill pay, or other debit transactions would cause Your Protected Account to be 

overdrawn if those transactions are paid. 

Transfers will be made in $100 increments from the Protector Account to Your Protected Account.  

These transfers shall be considered a “Cash Advance” as that term is defined under Your Credit Card 

Account Agreement. Fees and interest rates for Cash Advances are disclosed to clients in their Credit 

Card Account Agreement and may be higher than those associated with other Credit Card transactions.  

There  is  no  Grace  Period  for  Cash  Advances,  meaning  finance  charges  will  accrue  from  the  date 

the  Cash Advance  is  posted  to  Your  Credit  Card Account.    If  the  available  Credit  on  Your  Credit 

Card Account (i.e. Credit Limit or the available Cash Advance limit) is insufficient to cover the entire 

overdraft, we may make transfers to pay individual debit Items up to the available accessible Credit on 

Your Credit Card Account. For example, if Your deposit account has a Balance of $10.00 and a check 

or other debit item for $80.00 is presented for payment, which if paid would cause Your deposit account to 

be overdrawn, a transfer of $100 will be made from Your Credit Card Account to Your deposit account 

and an overdraft protection Cash Advance of $100 will post to this Account.  We will also charge an 

additional Overdraft Protection transfer fee to Your Protected Account for each day a transfer is made, 

as disclosed in the Personal Deposit Accounts Fee Schedule.    

Be advised that we reserve the right to not initiate transfers to cover overdrafts and to return the debit 

item(s) for non-sufficient funds.  By way of example only, we ordinarily will not initiate an overdraft transfer 

or advance funds as a Cash Advance under the following circumstances: (i) if You are in Default under 

Your  Credit  Card  Account  Agreement;  (ii)  if  the  Cash  Advance  would  cause  You  to  exceed  the 

available Credit for a given transaction; (iii) if Your Credit Card is in a closed or blocked status (e.g. 

due to fraud); (iv) if You fail to make a Credit Card payment by its Due Date; and/or (v) if You exceed 

any Credit Card limit on Your Credit Card Account.  In these instances, an overdraft or returned item 

fee for each debited item will be charged to the Protected Account, which is disclosed in the Personal 

Overdraft  protection  is  only  available  for  active  Credit  Card  Accounts,  but  be  advised  that  linking  a 

deposit  account  to  a  Credit  Card  does  not  automatically  activate  that  Card.  Conversely,  canceling 

overdraft protection will not cancel a Credit Card.

A Cash Advance transfer to the Protected Account due to overdraft protection will not activate Your 

Credit Card.  Canceling overdraft protection will not close Your Credit Card. However, closing a Credit 

Card Account will cancel the overdraft protection service.

Payments

What You Pay, When, How, and what happens if You pay late

shown on Your Statement.

In either case, the payment Due Date will be at least 25 days after the Closing Date.  The Minimum 

Payment will include any amount past due or over the Credit Limit plus the greater of (1) $25.00, (2) 2% 

of the New Balance, or (3) 1% of the New Balance plus current Interest Charges and Other Charges.  

The  Minimum  Payment  amount  will  either  be  rounded  up  or  down  to  the  nearest  dollar.  If  the  New 

Balance is less than $25.00, the Minimum Payment will be the New Balance. If You pay more than the 

Minimum Payment, You still must make the Minimum Payment on subsequent Statements until You 

have fully paid what You owe.

You must pay in U.S. dollars, without restrictive terms, and in accordance with the Standard Payment 

Instructions.  You  must  contact  SunTrust  at  least  3  business  days  before  an  automated  payment  is 

scheduled, if You want to stop payment on the amount You think is wrong.

If You do not pay at least the Minimum Payment by the Due Date, SunTrust will charge a Late Payment 

fee, unless Your Account is exempt from Late Payment fees.  If You make a Late Payment, You will be 

in Default and You may be subject to rate increases.  If You are in Default for any reason, SunTrust can 

require that the entire full Balance on Your Account be immediately paid. If You do not immediately pay 

SunTrust the entire full Balance due when required, except as specifically addressed in the Arbitration 

Provision of this Agreement, You will be liable to SunTrust for collection costs that SunTrust incurs, 

including reasonable attorneys’ fees and expenses of legal actions to the extent permitted by applicable 

law.  Where  required  by  state  law  SunTrust  will  provide  You  with  notice  and  a  right  to  remedy  Your 

Default in accordance with that law. SunTrust’s acceptance of a payment after the payment Due Date 

or after You have exceeded Your Credit Limit does not waive SunTrust’s right to require immediate 

payment of Your entire full Balance.

How SunTrust will apply payments

Amendment (Changes) and Assignment

IMPORTANT NOTICE: In accordance with applicable law, SunTrust may unilaterally change the APRs,  

Other Charges, and other terms of this Agreement at any time. This includes modifications, deletions 

and the addition of new provisions, including non-financial provisions (for example, SunTrust may add 

provisions relating to SunTrust’s enforcement rights or the resolution of claims and disputes). SunTrust 

will send You notice in the manner and method (written communication or update to online Agreement) 

and time required by law for the changes being made to Your Account and/or this Agreement. The online 

version of the Agreement is available at https://www.suntrust.com/PersonalBanking/EverydayBanking/

CreditCards. Changes to this Agreement will be automatically effective on the date SunTrust specifies or 

provides an updated Agreement, except as otherwise provided in any change in terms notice SunTrust 

provides. You are bound by changes to this Agreement as of the date updates are published.  However, 

use of Your Account is not necessary for a change in terms to be effective. You will have the right to 

reject  a  change  in  terms  and  pay  off  Your Account  in  the  same  manner  and  under  the  same  terms 

and conditions as then in effect, as described in any change in terms notice. SunTrust may terminate 

or  suspend  Your  ability  to  use  the  Account  if  You  reject  certain  changes,  to  the  extent  permitted  by 

applicable law and as described in any change in terms notice that SunTrust provides.

Assignment Rights

SunTrust has the right to Assign its rights under this Agreement, the Account, and any amount You 

owe to SunTrust. SunTrust may Assign its rights without my consent and without prior notice to me. 

The  rights  and  benefits  of  SunTrust  under  the  Agreement  and  Account  shall  automatically  transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

through a merger with SunTrust. You do not have the right to assign or transfer Your rights under this 

Agreement or the Account.

Additional Information

Your liability for unauthorized use of the Card

To report a lost/stolen Card call: 1-800-477-9702. State that You are reporting a lost/stolen Card.  

You must notify the Bank promptly in the event of loss, theft, or unauthorized use of Your Card.  This 

notification responsibility means that You should regularly check Your Statements to review charges that 

post to Your Account to confirm that unauthorized charges have not posted to Your Account.

You may be liable for the unauthorized use of Your Card. If unauthorized use of Your Account occurs, 

You agree to cooperate with SunTrust and law enforcement authorities in identifying the unauthorized 

user.  However, You will not be liable for unauthorized use that occurs after You notify SunTrust orally or 

in writing of the loss, theft, or possible unauthorized use. In any case, Your liability will not exceed $50 for 

each occurrence of loss or theft or any lesser amount required by applicable law or the requirements of 

the Card Association. You may write to SunTrust at: Cardholder Services, P.O. Box 621569, Orlando, 

FL  32862-1569.

Ownership of the Card

Your Card and any Convenience Checks or other Credit instrument or device that SunTrust provides to 

You are SunTrust’s property and must be returned to SunTrust or SunTrust’s agent immediately upon 

demand. At SunTrust’s request You will destroy Your Card, other Credit instruments or devices and/or 

special checks, by cutting them in half and surrendering those items to SunTrust or SunTrust’s agent by 

mailing them to SunTrust or dropping them off at SunTrust’s office.

Credit Limits, Authorization, and Convenience Checks

Unless Your Account type or SunTrust permits You to exceed Your Credit Limit, You agree to not 

exceed the Credit Limit that SunTrust establishes for You, but if You do, You agree to pay the over 

Credit  Limit  amount  as  part  of  Your  next  Minimum  Payment.  SunTrust  may  raise  or  lower  Your 

Credit  Limit  at  SunTrust’s  discretion,  as  permitted  by  applicable  law.    SunTrust  is  not  liable  to  You 

for decreases that affect Your Credit Limit or spending limits. Each of You may request an increase to 

the Credit Limit of a joint Account. If You were required to have a joint Account because one of You 

was less than 21 years of age when Your Account was opened and that individual remains less than 21 

years of age when SunTrust considers raising the Credit Limit of Your joint Account, SunTrust will not 

increase the Credit Limit until all of You approve and assume in writing joint liability for an increase to the 

Credit Limit of the joint Account. SunTrust may establish separate limits that restrict the amount of the 

Credit Limit available for Cash Advances or Balance Transfers.  SunTrust may decline authorization 

for any transaction at any time.  SunTrust is not liable for declining authorization for any transaction, 

regardless of SunTrust’s reason.  All transactions on Your Account are subject to approval based upon 

Your Account status, available Credit, credit history and other factors.  You may not stop the payment 

of any Card transaction.

SunTrust may reject and return unpaid any Convenience Check that You write for any reason.  You 

must pay SunTrust for any Convenience Check that SunTrust pays, even if SunTrust were permitted 

to reject and return the Convenience Check, unless the Convenience Check constitutes unauthorized 

use.  SunTrust may refuse to issue Convenience Checks or, upon notice to You, refuse to permit the 

use of Convenience Checks already issued.  You may call SunTrust at 1-800-477-9702 to place a stop 

payment on an unpaid Convenience Check.  SunTrust will charge the stop payment fee.  You must 

You agree that the Minimum Payments on Your Account will be applied in the order SunTrust selects 

provide SunTrust the date, amount, name of payee, and the number of the Convenience Check.  If 

in  accordance  with  applicable  law.    SunTrust  may  allocate  Your  Minimum  Payments  to  Balances 

any information You provide is incorrect or if You do not afford SunTrust a reasonable opportunity to act 

starting with the lowest APR.  Payments in excess of the Minimum Payment will generally be applied 

on Your request, SunTrust may not be able to stop payment.  Once a Convenience Check has been 

first to Balances with the highest APR and any remaining portion to the other Balances in descending 

paid, SunTrust will not be able to reverse the payment.  Your stop payment request will remain valid for 

order based on their APRs, unless SunTrust is required by applicable law to use a different payment 

6 months.  You must renew Your request before it expires if You want SunTrust to continue honoring 

application  method  in  connection  with  a  deferred  interest  or  similar  program.  Payments  are  normally 

the stop payment request after the initial 6 month period.  You agree to hold harmless and indemnify 

applied to restore Your available Credit (the amount of Your unused Credit Limit).  There may be a delay 

SunTrust  from  any  losses,  expenses  and  costs,  including  attorneys’  fees  incurred  by  SunTrust,  for 

in restoring Your available Credit until SunTrust determines whether a payment is likely to be returned for 

preventing or failing to prevent payment.

SunTrust  will  assess  a  foreign  currency  transaction  fee  for  all  Purchase  transactions  processed  in 

a  foreign  currency.  The  foreign  currency  transaction  fee  is  disclosed  in  the  Card  Mailer  and  will  be 

calculated after each Purchase transaction has been converted from a foreign currency.

SunTrust will send Your Statement to the address that the Bank has on file for You.  You agree to pay 

all Authorized Charges on the Statement.  You have the option of paying in full the New Balance shown 

on each Statement or paying in installments that at least equal the amount of the Minimum Payment 

SECURED CARD ACCOUNT AGREEMENT

Table of Contents

SECURITY INTEREST 

SUMMARY OF KEY TERMS 

AGREEMENT TERMS

Amendment (Changes) and Assignment 

Costs

Overdraft Protection 

Payments

Additional Information

Arbitration Provision 

Your Billing Rights 

Security Agreement

P-1909

Rev. 3/20

What  You  Pay,  when,  how, 

and  what  happens  if  You 

pay late?

hereby authorize SunTrust to convert Your Savings Account to a Essential Savings account.

This  Essential  Savings  account  will  be  titled  in  the  same  name(s)  as  the  Savings  Account 

that  secured  Your  Card Account.  Your  access  to  the  Essential  Savings  account  will  not  be 

restricted. This means You may make additional deposits and withdrawals You must enroll your 

account for online banking and register to receive paperless statements to avoid the $3 paper 

statement monthly fee. If You do choose to receive paper account statements through U.S. Mail 

a $3 monthly fee will be charged. Other fees might apply – see: for full Essential Savings account 

terms and conditions on the Personal Deposit Accounts Fee Schedule https://www.suntrust.com/

content/dam/suntrust/us/en/personal-banking/2019/documents/fs-retail-english.pdf.

If  You  do  not  wish  to  maintain  an  Essential  Savings  account  with  these  funds,  call 

SunTrust at 800-786-8787 or visit a SunTrust branch after SunTrust converts Your existing 

Savings Account to an Essential Savings account to request some other disposition of 

these funds, and SunTrust will honor Your request.

Duration of Security Agreement

Your security agreement will remain in effect until (a) all of Your debt to the Bank on Your Card Account 

has been paid in full and (b) all other obligations secured by this Agreement have been fulfilled.

Waiver of Rights and Other Legal Matters regarding the Security Interest

You  waive  any  right  to  require  SunTrust  to:  (a)  proceed  against  You,  any  other  Cardholder,  or 

Authorized User on Your Card Account; or (b) proceed against or exhaust any security held under this 

security agreement before SunTrust pursues any other remedy in SunTrust’s power.  The Bank’s rights 

stated in this security agreement are in addition to any others SunTrust has under applicable law.  If there 

is a conflict regarding this security interest and any other agreement, this Agreement will control.  You 

represent that no insolvency proceeding or general assignment for creditors is pending that would affect 

Your grant of this security interest.  You waive any defense You may have against SunTrust, associated 

with this security interest.

PLEDGE OF SECURITY 

The most current version of this Security Agreement shall be 

INTEREST IN YOUR 

SECURED SAVINGS 

ACCOUNT

published online. The online version of the agreement super-

sedes any prior written version. Bolded words or phrases are 

defined terms, which are explained in the Definitions section 

of the Card Account Agreement.

Your Card Account is a secured account, meaning You have pledged collateral to ensure repayment 

of the Credit that SunTrust provides You and any other debt that You owe SunTrust on Your Card 

Assignment

Account.

Pledge of Collateral

SunTrust has the right to Assign its rights under the Security Agreement and the Savings Account. 

SunTrust may Assign its rights without Your consent and without prior notice to You. The rights and 

benefits of SunTrust under the Security Agreement and Savings Account shall automatically transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

In consideration for the Bank issuing this Card Account to You, You have opened a Savings Account 

called the “Secured Card Savings Account” according to these parameters.  The Savings Account must:

	be titled in the same name(s) of the initial Cardholder(s) when the Card Account is opened and 

no other name(s);

	be opened with a deposit that equals the amount of Your revolving Credit Limit; and

	remain open during the duration of Your Card Account.

through a merger with SunTrust. 

Enforcement of Security Interest

You hereby irrevocably appoint the Bank as attorney-in-fact to execute any instruments required to satisfy 

Your  debt  under  the  Card Account.  The  most  current  version  of  this  Card Account Agreement  shall 

You cannot add/change Cardholders on Your Card Account after it is established, as the Cardholder 

be published online. The online version of the agreement supersedes any prior written version. Bolded 

and Savings Account owner names must match.

words or phrases are defined terms, which are explained in the Definitions section of the Card Account 

To secure all amounts You may owe, including but not limited to interest, fees, and charges, which accrue 

on Your Card Account and all of Your other obligations on Your Card Account, You assign, transfer, 

and pledge a security interest in and grant the Bank all rights, title, and interest in the Savings Account 

and in all renewals, additions, and funds/earnings of the Savings Account.  If Your Savings Account 

is closed for any reason, SunTrust may terminate Your Card Account in accordance with the terms of 

this Agreement.

Agreement.

Secured Card Account 

For each bolded word or phrase, the definition is provided at

Agreement

https://www.suntrust.com/PersonalBanking/

SUMMARY OF KEY TERMS

EverydayBanking/CreditCards and in the definitions section 

at the end of this Agreement.

The  primary  rules  and  regulations  for  your  Savings  Account  are  described  in  the  Bank  Rules  and 

Regulations  for  Deposit  Accounts  booklet  provided  to  You  separately.    This  Savings  Account  has 

CA Terms?

When are You bound by the 

Your  Card  Account  Agreement  with  SunTrust  starts  and  You 

What types of transactions 

might  You  make  with  the 

Card/Account and how are 

these transactions itemized 

on Your bill each month?

agree to the terms when (1) You accept and/or sign the Card or 

(2) You or an Authorized User use(s) the Card or Account, thus 

obtaining Credit from SunTrust.

	You may use Your Card/Account to make legal Purchases, 

Cash Advances,  Overdraft Advances  and  Balance  Trans-

fers.    You  are  responsible  for  transactions  that  You,  other 

Cardholders, and Authorized Users make, whether the trans-

actions are legal or not.

	Each  type  of  transaction  has  different  associated  costs  and 

terms; each transaction type and associated costs are grouped 

together  and  detailed  in  Your  monthly  Statement  (Card Ac-

count  bill)  by  transaction  type.    The  combined  outstanding 

amount of each transaction type is Your New Balance due on 

Your Account each month (Billing Period).  You must pay all 

Interest Charges, fees, and Other Charges properly charged 

to Your Account.

Interest Charges and 

Transaction Fees in 

General:

additional terms/restrictions that include the following.

	At all times during the duration of Your Card Account, You must maintain funds in the Savings 

Account that cover the amount of Your Credit Limit.

	You may not make withdrawals from the Savings Account while it secures Your Card Account.  

This restriction includes, but is not limited to, withdrawals of any funds at a branch, through an 

ATM, through online transactions, through overdraft protection to a checking account, or by any 

other method.

Limit.

	You are not allowed to make additional deposits to this Savings Account, except when additional 

deposit(s) is/are required for the Savings Account balance to cover the Card Account Credit 

	No  transfer  of  ownership  of  the  Savings  Account  to  another  person  upon  death  of  the 

Cardholder(s) is permitted.

Right of Bank to Control and Use Savings Account

You  agree  that  this  security  interest,  pledge,  and  assignment  provides  the  Bank  the  right  to  redeem, 

collect, and withdraw any part or the full amount of the Savings Account to satisfy Your obligations under 

this Agreement upon Your Default under this Agreement or if Your Card Account is terminated for any 

reason.  You acknowledge and agree that this security interest, pledge, and assignment gives the Bank 

exclusive control over the Savings Account.  You agree that if Your Card Account is closed for any 

reason, SunTrust may apply funds in the Savings Account to pay off any balance on the Card Account.

What SunTrust Does with Funds Remaining in Savings Account When Savings Account May 

Be Closed or is No Longer Required

1. 

If You Default under this Agreement or Your Card Account is terminated for any reason and 

SunTrust must apply funds in the Savings Account to pay off any outstanding Balance on Your 

Card Account, if funds remain in the Savings Account after SunTrust pays off the Balance 

on the Card Account, SunTrust will remit these funds to You within 30 days after Your Card 

Account is closed.

2. 

If SunTrust graduates You to an unsecured credit card account so that the Savings Account 

and security interest are no longer required and Your Card Account is in good standing, You 

How  will  SunTrust  apply 

	You agree that the Minimum Payments on Your Account will 

Your payments?

be applied in the order SunTrust selects.

What other important terms 

Your liability for unauthorized use of the Card – what to do/what 

exist in the CA?

happens if Your Card is stolen.

	SunTrust will send You a monthly Statement (bill).  You agree 

to pay all Authorized Charges on the Statement.  You have 

the option of paying in full the New Balance shown on each 

Statement  or  paying  in  installments  that  at  least  equal  the 

amount of the Minimum Payment shown on Your Statement.  

In either case, the payment Due Date will be at least 25 days 

after the Closing Date of Your Statement.

	The Minimum Payment will include any amount past due or 

over Your Credit Limit plus the greater of (1) $25.00, (2) 2% of 

the New Balance, or (3) 1% of the New Balance plus current 

Interest Charges and Other Charges.  If the New Balance 

is less than $25.00, the Minimum Payment will be the New 

Balance. If You pay more than the Minimum Payment, You 

still must make the Minimum Payment on subsequent State-

ments until You have fully paid what You owe.  You must pay 

in U.S. dollars, without restrictive terms, and in accordance with 

the Standard Payment Instructions.

	If You do not pay at least the Minimum Payment by the Due 

Date, SunTrust will charge a Late Payment fee, unless Your 

Account is exempt from Late Payment fees.  If You make a 

Late Payment, You will be in Default and You may be subject 

to rate increases.  If You are in Default for any reason, Sun-

Trust can require that the entire outstanding full Balance on 

Your Account be immediately paid.

	SunTrust  may  allocate  Your  Minimum  Payments 

to 

Balances starting with the lowest APR (Annual Percentage 

Rate).    Payments  in  excess  of  the  Minimum  Payment  will 

generally  be  applied  first  to  Balances  with  the  highest  APR 

and any remaining portion to the other Balances in descending 

order  based  on  their  APRs,  unless  SunTrust  is  required  by 

applicable law to use a different payment application method in 

connection with a deferred interest or similar program. 

	Payments  are  normally  applied  to  restore  Your  available 

Credit (the amount of Your unused Credit Limit).  There may 

be  a  delay  in  restoring  Your  available  Credit  until  SunTrust 

determines  whether  a  payment  is  likely  to  be  returned  for 

insufficient funds or for some other reason.

Credit  Limits,  Authorization,  and  Convenience  Checks  – 

spending limits/transaction authorization.

Individual Liability – each Cardholder is individually and jointly 

liable for all Authorized Charges.

Termination – You or SunTrust can terminate or suspend Your 

Credit at any time with/without cause.

Sharing  of  Information  –  how  SunTrust  safeguards  your 

information/how-when SunTrust may disclose Your information to 

others; refers to SunTrust’s Privacy Statement.

Arbitration – the way in which You and SunTrust agree to resolve 

claims; You have the right to opt out of arbitration as the agreed 

upon claims resolution method.

Billing  Dispute  Rights  –  details  Your  rights  if  You  dispute 

charges/are  not  satisfied  with  good/services  You  procure  from 

merchants using Your Card/Account.

Defined Terms – defines all essential terms used in the CA.

SunTrust  calculates  Interest  Charges  using  the  Average  Daily 

Balance  (including  new  transactions)  method.    SunTrust  also 

uses  compounded  interest  in  calculating  Interest  Charges.  

Compounded interest means that interest is added to the principal 

that  You  owe  and  interest  then  applied  each  successive  Billing 

Period  on  the  outstanding  Balance  and  new  charges.    [See  the 

Card Mailer for disclosure of APRs, corresponding DPRs (Daily 

Periodic Rate), Minimum Interest Charge, transaction fees, and 

Other Charges.]

Interest  Rates  and  Interest 

Your eligibility for Credit, initial and on-going Interest Rates, and 

Charges based upon Credit 

other CA terms may vary based upon Your credit worthiness.  You 

Inquiries:

authorize SunTrust to make or have made any credit, employment, 

and  investigative  inquiries  about  You  that  SunTrust  deems 

appropriate  about:    (1)  whether  SunTrust  will  provide  You  with 

a  Card Account  and  if  so  at  what  rates/terms,  (2)  modifications 

to  Your  Card  Account  rates/terms  while  You  maintain  the 

Account, or (3) collection of Credit under Your Account and other 

permissible purposes as the law allows.

Cost on Purchases:

SunTrust will charge the 

Interest Charge (unless 

inapplicable because 

of the Grace Period) on 

Your Purchases from the 

transaction date.

	Any  Purchase  Balance  not  paid  by  the  Due  Date  on  the 

Statement  will  incur  an  Interest  Charge  on  the  following 

Other Charges:

month’s Statement.

	The  cost 

for  Purchases  (DPR 

Interest  Charge,  when 

it  applies)  is  the  Average  Daily  Balance  on  Purchases 

multiplied by (1) the number of days in the Billing Period and 

(2) the applicable DPR.

	You will have a Grace Period on any new Purchases that are 

reflected for the first time on Your current Statement if You pay 

Your New Balance on time each Billing Period.  Those new 

Purchases will not be subject to an Interest Charge during the 

Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

Costs on Cash Advances:

The  costs  for  Cash  Advances  consist  of  (1)  interest  computed 

SunTrust  will  charge 

the 

Interest Charge on Your Cash 

Advances from the date they 

are posted to Your Account.

at  the  applicable  DPR  on  the  Average  Daily  Balance  (for  Cash 

Advances)  and  (2)  Cash  Advance  transaction  fees.    The  DPR 

Interest Charge is the Average Daily Balance on Cash Advances 

multiplied by (1) the number of days in the Billing Period and (2) 

the applicable DPR.  Cash Advances do not have a Grace Period.

Cost on Overdraft 

Advances:

SunTrust  will  charge 

the 

Interest  Charge  on  Your 

Overdraft Advances from the 

date they are posted to Your 

Account.

Costs on Balance 

Transfers:

When SunTrust provides You 

a  Balance Transfer  check  or 

Balance  Transfer 

request 

form  or  when  You  request  a 

Balance  Transfer,  SunTrust 

will 

charge 

the 

Interest 

Charge  on  Your  Balance 

Transfer  from  the  date  it  is 

posted to Your Account.

Foreign Currency 

Exchange Fee on 

Non-US Transactions:

The  cost  on  Overdraft Advances  (DPR  Interest  Charge)  is  the 

Average Daily Balance on Overdraft Advances multiplied by (1) 

the  number  of  days  in  the  Billing  Period  and  (2)  the  applicable 

DPR.    In  accordance  with  its  Rules  and  Regulations  for  Deposit 

Accounts, SunTrust will assess You its usual deposit account fee 

for such service, separately, and as part of Your deposit Account 

fees.  Overdraft Advances do not have a Grace Period.

	The  costs  for  Balance  Transfers  consist  of  (1)  interest 

computed  at  the  applicable  DPR  on  the  Average  Daily 

Balance  (for  Balance  Transfers)  and  (2)  Balance  Transfer 

transaction fees.

	The DPR Interest Charge is the Average Daily Balance on 

Balance Transfers multiplied by (1) the number of days in the 

Billing Period and (2) the applicable DPR.

	SunTrust may from time to time offer You Balance Transfer 

Promotional Offers with different Balance Transfer Interest 

Charges  and  transaction  fees  than  the  Card  Mailer  terms.  

Those different Interest Charges and fees will be disclosed in 

the  Balance  Transfer  Promotional  Offer.    Unless  SunTrust 

informs  You  otherwise,  Balance  Transfers  do  not  have  a 

Grace Period.

	All  Purchase  and  Cash  Advance  transactions  processed  in 

a foreign currency will be converted to U.S. dollars under the 

regulations (which affect rate and actual date of the exchange) 

of  the  Card  Association  before  being  charged  to  Your 

Account.

	SunTrust will assess a foreign currency transaction fee for all 

Purchase transactions processed in a foreign currency.  

	Conversion  may  occur  on  a  date  other  than  the  date  of  the 

transaction  or  the  date  the  transaction  is  posted  to  Your 

Statement,  which  may  affect  the  conversion  rate  used.    If  a 

Credit  transaction  is  processed  and  has  a  processing  date 

different than the original transaction, then the exchange rate 

of  the  Credit  can  be  greater/less  than  that  of  the  original 

transaction.

Late Payment Fee.  Unless Your Account is exempt from Late 
Payment fees, if SunTrust has not received at least the Minimum 
Payment  by  its  Due  Date  as  shown  on  a  Statement,  SunTrust 
will  add  a  Late  Payment  fee  to  Your  Purchase  Balance  based 
on the New Balance outstanding as of the Closing Date for the 

Statement.

Annual Fee.  If Your Account has an annual fee, it will be shown 
on the Card Mailer, and SunTrust will add the annual fee to Your 

Purchase Balance.

Returned  Payment  Fee.    Unless  Your Account  is  exempt  from 
Returned Payment fees, SunTrust will add a Returned Payment 
fee  to  Your  Purchase  Balance  if  (1)  a  payment  that  You  make 
or  authorize  is  returned  to  SunTrust  unpaid;  or  (2)  any  Balance 
Transfer,  Cash  Advance,  or  Promotional  Balance  check  is 
dishonored  for  any  reason.  This  fee  may  be  imposed  even  if 
Your payment is later re-presented to and paid by Your financial 

institution.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee 
to Your Purchase Balance if You ask SunTrust to stop payment 
on any Convenience Check drawn on Your Account or on any 
Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Statements, 
sales  drafts,  etc.,  to  You  upon  request.  If  You  request  copies  of 
more  than  two  items  during  a  Billing  Period,  SunTrust  will  add 
a fee to Your Purchase Balance up to $5.00 for each additional 
copy unless prohibited by applicable law.  SunTrust will not impose 
any fee if Your request is made in connection with written notice 

of a billing error.

Phone Pay Fee.  If SunTrust agrees to permit You to pay Your bill 
via phone pay and applicable law allows, You agree that SunTrust 
will add the phone pay fee disclosed at the time of Your request to 
Your Purchase Balance.

If You incur Interest Charges in any Billing Period, a minimum 
Interest  Charge  will  post  to  Your  Account  (such  minimum 
Interest  Charge  shown  as  the  “Minimum  Interest  Charge”  on 

Your Statement).

Minimum Interest Charges:

Changes

SunTrust  can  change  some  of  Your  rates  and  other  terms 
in accordance with applicable law.  This table shows some 

possible changes.

Type of change

What may trigger change

Interest Rate increase on new 

charges

In  the  first  year,  a  Promotional 
Rate  ends  or  the  Index  Rate 
changes; after that, any reason

Advance 
change

notice 

of 

Promotional  Rate  ends 
or  Index  Rate  changes, 
no  notice;  otherwise,  45 
days

Interest Rate increase on exist-

ing Balances

Promotional  period  ends,  Index 
Rate changes, or Your Account 
is in a workout arrangement

No notice requirement or 
per terms of the workout 
arrangement

Increase or decrease to Credit 

Any reason

None

Limit

Some fees and other terms

Can change for any reason

Up to 45 days for certain 
fees  and  Minimum  Pay-
ment changes

Secured Card Account 

Agreement

For each bolded word or phrase, the definition is provided at
https://www.suntrust.com/PersonalBanking/EverydayBank-

AGREEMENT TERMS

ing/CreditCards

and in the definitions section at the end of this Agreement.

Your Card Account Agreement with SunTrust starts and You agree to these terms when You accept 
and/or sign the Card or You or an Authorized User use(s) the Card or Account, thus obtaining credit 

from SunTrust.

Costs

You may use Your Card and Account to make Purchases, Cash Advances, Overdraft Advances and 
Balance Transfers. Each type of charge will have its own Balance.  Each type of Balance may have a 

separate DPR and corresponding Interest Charges.

You agree to pay SunTrust for all credit extended on Your Account, plus any Interest Charges, Other 
Charges  and  other  fees  and  amounts  properly  charged  to  Your  Account.    You  agree  to  use  Your 
Account only for legal transactions.  It is not SunTrust’s responsibility to make sure You only use Your 
Account for legal transactions, and You will remain responsible to pay for any transactions whether legal 
or not.  SunTrust may decline authorization for any Internet gambling transaction.  SunTrust will not be 

liable if You engage in an illegal transaction.

Interest Charges and 
Transaction Fees

The conditions under which Interest Charges and transaction fees 
apply depend upon whether the transaction is a Purchase, Cash 
Advance, Overdraft Advance, Balance Transfer, or Promotion-
al Offer.

SunTrust calculates Interest Charges using the Average Daily Balance (including new transactions) 
method.    SunTrust  also  uses  compounded  interest  in  calculating  Interest  Charges.    Compounded 
interest  means  that  interest  is  added  to  the  principal  that  You  owe  and  interest  then  applied  each 
successive Billing Period on the outstanding Balance and new charges.

Interest Charges that apply on Your Account are set forth in the Card Mailer.

Interest Charge for 
Purchases

Cost:  Interest Charge (Average Daily Balance for Purchases x 
no. days in Billing Period x DPR)

Any Purchase Balance not paid by the Due Date on the Statement will incur an Interest Charge on 
the following month’s Statement.  The cost for Purchases (DPR Interest Charge, when it applies) is the 
Average Daily Balance on Purchases multiplied by (1) the number of days in the Billing Period and 
(2) the applicable DPR.

You will have a Grace Period on any new Purchases that are reflected for the first time on Your current 
Statement if You pay Your New Balance on time each Billing Period.  Those new Purchases will not be 
subject to an Interest Charge during the Billing Period reflected in the current Statement if You satisfy 
the conditions for applicability of the Grace Period.

SunTrust will charge the Interest Charge (unless inapplicable because of the Grace Period) on Your 
Purchases from the transaction date.

The DPR for Purchases (that are subject to Interest Charges) may or may not vary each month based 
on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a Variable 
or a Non-variable APR.

Interest Charge and 
Transaction Fees for Cash 
Advances

Costs:  Interest Charge (Average Daily Balance for Cash 
Advances x no. days in Billing Period x DPR) + Cash Advance 
transaction fees.

The costs for Cash Advances consist of (1) interest computed at the applicable DPR on the Average 
Daily Balance (for Cash Advances) and (2) Cash Advance transaction fees.

The  DPR  Interest  Charge  is  the  Average  Daily  Balance  on  Cash  Advances  multiplied  by  (1)  the 
number of days in the Billing Period and (2) the applicable DPR.  The Cash Advance transaction fee is 
disclosed in the Card Mailer.

The DPR for Cash Advances may or may not vary each month based on changes in the Index Rate.  The 
Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

SunTrust will charge the Interest Charge on Your Cash Advances from the date they are posted to Your 
Account.  Cash Advances do not have a Grace Period.

Interest Charge for 
Overdraft Advances

Cost:    Interest  Charge  (Average  Daily  Balance  for  Overdraft 
Advances x no. days in Billing Period x DPR) 

The cost on Overdraft Advances (DPR Interest Charge) is the Average Daily Balance on Overdraft 
Advances multiplied by (1) the number of days in the Billing Period and (2) the applicable DPR.  In 
accordance  with  its  Rules  and  Regulations  for  Deposit Accounts,  SunTrust  will  assess  You  its  usual 
deposit account fee for such service, separately, and as part of Your deposit account fees.

The DPR for Overdraft Advances may or may not vary each month based on changes in the Index 
Rate.  The Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

SunTrust will charge the Interest Charge on Your Overdraft Advances from the date they are posted to 
Your Account.  Overdraft Advances do not have a Grace Period.

Interest Charge and 
Transaction Fees for 
Balance Transfers

Costs:    Interest  Charge  (Average  Daily  Balance  for  Balance 
Transfers x no. days in Billing Period x DPR) + Balance Transfer 
transaction fees.

The costs for Balance Transfers consist of (1) interest computed at the applicable DPR on the Average 
Daily Balance (for Balance Transfers) and (2) Balance Transfer transaction fees.

The DPR Interest Charge is the Average Daily Balance on Balance Transfers multiplied by (1) the 
number of days in the Billing Period and (2) the applicable DPR.  The Balance Transfer transaction 
fee  for  a  ‘regular’  Balance  Transfer  or  ‘Promotional  Balance’  Balance  Transfer  is  disclosed  in  the 
Card Mailer; provided, that SunTrust may from time to time offer You Balance Transfer Promotional 
Offers  with  different  Balance  Transfer  Interest  Charges  and  transaction  fees  than  the  Card  Mailer 
terms.  Those different Interest Charges and fees will be disclosed in the Balance Transfer Promotional 
Offer. SunTrust will add the Balance Transfer fee to the ‘Balance Transfer’ Balance of Your Account, 
unless SunTrust informs You when You make a Balance Transfer that the Balance Transfer amount 
and  Balance  Transfer  fee  will  be  added  to  another  category  of  Balance  (e.g.,  Purchases  or  Cash 
Advances).

Unless  SunTrust  informs  You  otherwise,  Balance  Transfers  do  not  have  a  Grace  Period.    When 
SunTrust  provides  You  a  Balance  Transfer  check  or  Balance  Transfer  request  form  or  when  You 
request a Balance Transfer, SunTrust will charge the Interest Charge on Your Balance Transfer from 
the date it is posted to Your Account.

The DPR for Balance Transfers (that are subject to Interest Charges) may or may not vary each month 

based on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a 
Variable or a Non-variable APR.

Overdraft Protection

Interest Charge for 
Promotional Balances

Cost:  Interest Charge (Average Daily Balance for Promotional 
Balances x no. days in Billing Period x Promotional Rate DPR) 

SunTrust  may  from  time  to  time  offer  You  a  Promotional  Rate  on  certain  Purchases  or  Balance 
Transfers through Promotional Offers.  If You accept a Promotional Offer, the resulting Promotional 
Balance will be subject to the terms of that specific Promotional Offer and this Agreement.  In each 
Promotional Balance program, any new or different terms of the program not disclosed in this Agreement 
(such as the APR, effective dates and other special terms) will be detailed in the Promotional Offer.

The DPR Interest Charge is the Average Daily Balance on Promotional Balances multiplied by (1) the 
number of days in the Billing Period and (2) the applicable DPR.

The  Promotional  Rate  will  apply  to  those  Promotional  Balances  until  the  Promotional  Offer 
Termination Date. A Promotional Balance will not, after the Termination Date, be eligible for another 
Promotional Rate.

After the Termination Date, Your Promotional Rate will change to Your regular Purchases DPR, unless 
disclosed otherwise in the Promotional Offer.  If the reason for the Termination Date is a Delinquency 
Triggering Event, SunTrust will change the DPR that applies to Your new and outstanding Promotional 
Balances  to  the  Purchase  DPR  and  corresponding  APR,  after  SunTrust  provides  You  any  notice 
required by applicable law.

Minimum Interest Charge

If You incur Interest Charges in any Billing Period, a minimum Interest Charge will post to Your Account 
(such minimum Interest Charge shown as the “Minimum Interest Charge” on Your Statement). If You 
incur Interest Charges in any Billing Period, the Minimum Interest Charge will be no less than the 
amount disclosed in the Card Mailer.  SunTrust may allocate the Minimum Interest Charge among Your 
various Balances in the manner that SunTrust elects as permitted by applicable law.

Foreign Currency Exchange Fee for Non-US Transactions

Deposit Accounts Fee Schedule.  

All Purchase and Cash Advance transactions processed in a foreign currency will be converted to U.S. 
dollars under the regulations of the  Card Association before being charged to  Your Account.  (The 
exchange rate that the Card Association uses to convert currency is a rate the Card Association selects 
either from the range of rates available in the wholesale currency markets for the applicable processing 
date  (which  rate  may  vary  from  the  rate  the  Card  Association  itself  receives)  or  the  government-
mandated rate in effect on the applicable processing date.)

Conversion may occur on a date other than the date of the transaction or the date the transaction is posted 
to Your Statement, which may affect the conversion rate used.  If a Credit transaction is processed and 
has a processing date different than the original transaction, then the exchange rate of the Credit can be 
greater/less than that of the original transaction.

SunTrust  will  assess  a  foreign  currency  transaction  fee  for  all  Purchase  transactions  processed  in 
a  foreign  currency.  The  foreign  currency  transaction  fee  is  disclosed  in  the  Card  Mailer  and  will  be 
calculated after each Purchase transaction has been converted from a foreign currency.

SunTrust will send Your Statement to the address that the Bank has on file for You.  You agree to pay 

all Authorized Charges on the Statement.  You have the option of paying in full the New Balance shown 

on each Statement or paying in installments that at least equal the amount of the Minimum Payment 

Other Charges

Late Payment Fee.  Unless Your Account is exempt from Late Payment fees, if SunTrust has not 
received at least the Minimum Payment by its Due Date as shown on a Statement, SunTrust will 
add a Late Payment fee to Your Purchase Balance based on the New Balance outstanding as of 
the Closing Date for the Statement.  The Late Payment fee is stated on the Card Mailer.

Annual Fee.  If Your Account has an annual fee, it will be shown on the Card Mailer, and SunTrust 
will add the annual fee to Your Purchase Balance.  If an annual fee is applicable to Your Account, 
SunTrust will provide You with notice of that annual fee in the manner required by law and explain 
how You may terminate Credit availability under the Account to avoid paying any such annual fee.  
If You do not terminate the Account, the terms disclosed will continue to apply.

Returned Payment Fee.  Unless Your Account is exempt from Returned Payment fees, SunTrust 
will add a Returned Payment fee to Your Purchase Balance if (1) a payment that You make or au-
thorize is returned to SunTrust unpaid (for example, if a check or an electronic funds transfer to Sun-
Trust is returned for insufficient funds or is returned because it is not signed or cannot be processed 
for any reason); or (2) any Balance Transfer, Cash Advance, or Promotional Balance check is 
dishonored for any reason. This fee may be imposed even if Your payment is later re-presented to 
and paid by Your financial institution.  The Returned Payment fee is stated on the Card Mailer.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee to Your Purchase Balance if 
You ask SunTrust to stop payment on any Convenience Check drawn on Your Account or on any 
Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Items to You upon request. If You request 
copies of more than two Items during a Billing Period, SunTrust will add a fee to Your Purchase 
Balance up to $5.00 for each additional copy unless prohibited by applicable law.  SunTrust will not 
impose any fee if Your request is made in connection with written notice of a billing error.

Phone Pay Fee.  From time to time, You may request that SunTrust assist You in making an ex-
pedited Account payment from a designated deposit account, so that the payment can be credited 
to Your Account as of the day of Your call (or on the following business day, for calls made after 
the applicable cut-off time for payments). If SunTrust agrees to do so and applicable law allows, 
You agree that SunTrust will add the phone pay fee disclosed at the time of Your request to Your 
Purchase Balance.

If  You  elect  to  link  Your  SunTrust  eligible  Consumer  Checking Account,  Savings Account  or  Money 

Market Savings Account to this SunTrust Credit Card for overdraft protection (the “Protected Account”), 

funds will be transferred from Your Credit Card Account (the “Protector Account”) into Your Protected 

Account when checks, bill pay, or other debit transactions would cause Your Protected Account to be 

overdrawn if those transactions are paid. 

Transfers will be made in $100 increments from the Protector Account to Your Protected Account.  

These transfers shall be considered a “Cash Advance” as that term is defined under Your Credit Card 

Account Agreement. Fees and interest rates for Cash Advances are disclosed to clients in their Credit 

Card Account Agreement and may be higher than those associated with other Credit Card transactions.  

There  is  no  Grace  Period  for  Cash  Advances,  meaning  finance  charges  will  accrue  from  the  date 

the  Cash Advance  is  posted  to  Your  Credit  Card Account.    If  the  available  Credit  on  Your  Credit 

Card Account (i.e. Credit Limit or the available Cash Advance limit) is insufficient to cover the entire 

overdraft, we may make transfers to pay individual debit Items up to the available accessible Credit on 

Your Credit Card Account. For example, if Your deposit account has a Balance of $10.00 and a check 

or other debit item for $80.00 is presented for payment, which if paid would cause Your deposit account to 

be overdrawn, a transfer of $100 will be made from Your Credit Card Account to Your deposit account 

and an overdraft protection Cash Advance of $100 will post to this Account.  We will also charge an 

additional Overdraft Protection transfer fee to Your Protected Account for each day a transfer is made, 

as disclosed in the Personal Deposit Accounts Fee Schedule.    

Be advised that we reserve the right to not initiate transfers to cover overdrafts and to return the debit 

item(s) for non-sufficient funds.  By way of example only, we ordinarily will not initiate an overdraft transfer 

or advance funds as a Cash Advance under the following circumstances: (i) if You are in Default under 

Your  Credit  Card  Account  Agreement;  (ii)  if  the  Cash  Advance  would  cause  You  to  exceed  the 

available Credit for a given transaction; (iii) if Your Credit Card is in a closed or blocked status (e.g. 

due to fraud); (iv) if You fail to make a Credit Card payment by its Due Date; and/or (v) if You exceed 

any Credit Card limit on Your Credit Card Account.  In these instances, an overdraft or returned item 

fee for each debited item will be charged to the Protected Account, which is disclosed in the Personal 

Overdraft  protection  is  only  available  for  active  Credit  Card  Accounts,  but  be  advised  that  linking  a 

deposit  account  to  a  Credit  Card  does  not  automatically  activate  that  Card.  Conversely,  canceling 

overdraft protection will not cancel a Credit Card.

A Cash Advance transfer to the Protected Account due to overdraft protection will not activate Your 

Credit Card.  Canceling overdraft protection will not close Your Credit Card. However, closing a Credit 

Card Account will cancel the overdraft protection service.

Payments

What You Pay, When, How, and what happens if You pay late

shown on Your Statement.

In either case, the payment Due Date will be at least 25 days after the Closing Date.  The Minimum 

Payment will include any amount past due or over the Credit Limit plus the greater of (1) $25.00, (2) 2% 

of the New Balance, or (3) 1% of the New Balance plus current Interest Charges and Other Charges.  

The  Minimum  Payment  amount  will  either  be  rounded  up  or  down  to  the  nearest  dollar.  If  the  New 

Balance is less than $25.00, the Minimum Payment will be the New Balance. If You pay more than the 

Minimum Payment, You still must make the Minimum Payment on subsequent Statements until You 

have fully paid what You owe.

You must pay in U.S. dollars, without restrictive terms, and in accordance with the Standard Payment 

Instructions.  You  must  contact  SunTrust  at  least  3  business  days  before  an  automated  payment  is 

scheduled, if You want to stop payment on the amount You think is wrong.

If You do not pay at least the Minimum Payment by the Due Date, SunTrust will charge a Late Payment 

fee, unless Your Account is exempt from Late Payment fees.  If You make a Late Payment, You will be 

in Default and You may be subject to rate increases.  If You are in Default for any reason, SunTrust can 

require that the entire full Balance on Your Account be immediately paid. If You do not immediately pay 

SunTrust the entire full Balance due when required, except as specifically addressed in the Arbitration 

Provision of this Agreement, You will be liable to SunTrust for collection costs that SunTrust incurs, 

including reasonable attorneys’ fees and expenses of legal actions to the extent permitted by applicable 

law.  Where  required  by  state  law  SunTrust  will  provide  You  with  notice  and  a  right  to  remedy  Your 

Default in accordance with that law. SunTrust’s acceptance of a payment after the payment Due Date 

or after You have exceeded Your Credit Limit does not waive SunTrust’s right to require immediate 

payment of Your entire full Balance.

How SunTrust will apply payments

Amendment (Changes) and Assignment

IMPORTANT NOTICE: In accordance with applicable law, SunTrust may unilaterally change the APRs,  

Other Charges, and other terms of this Agreement at any time. This includes modifications, deletions 

and the addition of new provisions, including non-financial provisions (for example, SunTrust may add 

provisions relating to SunTrust’s enforcement rights or the resolution of claims and disputes). SunTrust 

will send You notice in the manner and method (written communication or update to online Agreement) 

and time required by law for the changes being made to Your Account and/or this Agreement. The online 

version of the Agreement is available at https://www.suntrust.com/PersonalBanking/EverydayBanking/

CreditCards. Changes to this Agreement will be automatically effective on the date SunTrust specifies or 

provides an updated Agreement, except as otherwise provided in any change in terms notice SunTrust 

provides. You are bound by changes to this Agreement as of the date updates are published.  However, 

use of Your Account is not necessary for a change in terms to be effective. You will have the right to 

reject  a  change  in  terms  and  pay  off  Your Account  in  the  same  manner  and  under  the  same  terms 

and conditions as then in effect, as described in any change in terms notice. SunTrust may terminate 

or  suspend  Your  ability  to  use  the  Account  if  You  reject  certain  changes,  to  the  extent  permitted  by 

applicable law and as described in any change in terms notice that SunTrust provides.

Assignment Rights

SunTrust has the right to Assign its rights under this Agreement, the Account, and any amount You 

owe to SunTrust. SunTrust may Assign its rights without my consent and without prior notice to me. 

The  rights  and  benefits  of  SunTrust  under  the  Agreement  and  Account  shall  automatically  transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

through a merger with SunTrust. You do not have the right to assign or transfer Your rights under this 

Agreement or the Account.

Additional Information

Your liability for unauthorized use of the Card

To report a lost/stolen Card call: 1-800-477-9702. State that You are reporting a lost/stolen Card.  

You must notify the Bank promptly in the event of loss, theft, or unauthorized use of Your Card.  This 

notification responsibility means that You should regularly check Your Statements to review charges that 

post to Your Account to confirm that unauthorized charges have not posted to Your Account.

You may be liable for the unauthorized use of Your Card. If unauthorized use of Your Account occurs, 

You agree to cooperate with SunTrust and law enforcement authorities in identifying the unauthorized 

user.  However, You will not be liable for unauthorized use that occurs after You notify SunTrust orally or 

in writing of the loss, theft, or possible unauthorized use. In any case, Your liability will not exceed $50 for 

each occurrence of loss or theft or any lesser amount required by applicable law or the requirements of 

the Card Association. You may write to SunTrust at: Cardholder Services, P.O. Box 621569, Orlando, 

FL  32862-1569.

Ownership of the Card

Your Card and any Convenience Checks or other Credit instrument or device that SunTrust provides to 

You are SunTrust’s property and must be returned to SunTrust or SunTrust’s agent immediately upon 

demand. At SunTrust’s request You will destroy Your Card, other Credit instruments or devices and/or 

special checks, by cutting them in half and surrendering those items to SunTrust or SunTrust’s agent by 

mailing them to SunTrust or dropping them off at SunTrust’s office.

Credit Limits, Authorization, and Convenience Checks

Unless Your Account type or SunTrust permits You to exceed Your Credit Limit, You agree to not 

exceed the Credit Limit that SunTrust establishes for You, but if You do, You agree to pay the over 

Credit  Limit  amount  as  part  of  Your  next  Minimum  Payment.  SunTrust  may  raise  or  lower  Your 

Credit  Limit  at  SunTrust’s  discretion,  as  permitted  by  applicable  law.    SunTrust  is  not  liable  to  You 

for decreases that affect Your Credit Limit or spending limits. Each of You may request an increase to 

the Credit Limit of a joint Account. If You were required to have a joint Account because one of You 

was less than 21 years of age when Your Account was opened and that individual remains less than 21 

years of age when SunTrust considers raising the Credit Limit of Your joint Account, SunTrust will not 

increase the Credit Limit until all of You approve and assume in writing joint liability for an increase to the 

Credit Limit of the joint Account. SunTrust may establish separate limits that restrict the amount of the 

Credit Limit available for Cash Advances or Balance Transfers.  SunTrust may decline authorization 

for any transaction at any time.  SunTrust is not liable for declining authorization for any transaction, 

regardless of SunTrust’s reason.  All transactions on Your Account are subject to approval based upon 

Your Account status, available Credit, credit history and other factors.  You may not stop the payment 

of any Card transaction.

SunTrust may reject and return unpaid any Convenience Check that You write for any reason.  You 

must pay SunTrust for any Convenience Check that SunTrust pays, even if SunTrust were permitted 

to reject and return the Convenience Check, unless the Convenience Check constitutes unauthorized 

use.  SunTrust may refuse to issue Convenience Checks or, upon notice to You, refuse to permit the 

use of Convenience Checks already issued.  You may call SunTrust at 1-800-477-9702 to place a stop 

payment on an unpaid Convenience Check.  SunTrust will charge the stop payment fee.  You must 

You agree that the Minimum Payments on Your Account will be applied in the order SunTrust selects 

provide SunTrust the date, amount, name of payee, and the number of the Convenience Check.  If 

in  accordance  with  applicable  law.    SunTrust  may  allocate  Your  Minimum  Payments  to  Balances 

any information You provide is incorrect or if You do not afford SunTrust a reasonable opportunity to act 

starting with the lowest APR.  Payments in excess of the Minimum Payment will generally be applied 

on Your request, SunTrust may not be able to stop payment.  Once a Convenience Check has been 

first to Balances with the highest APR and any remaining portion to the other Balances in descending 

paid, SunTrust will not be able to reverse the payment.  Your stop payment request will remain valid for 

order based on their APRs, unless SunTrust is required by applicable law to use a different payment 

6 months.  You must renew Your request before it expires if You want SunTrust to continue honoring 

application  method  in  connection  with  a  deferred  interest  or  similar  program.  Payments  are  normally 

the stop payment request after the initial 6 month period.  You agree to hold harmless and indemnify 

applied to restore Your available Credit (the amount of Your unused Credit Limit).  There may be a delay 

SunTrust  from  any  losses,  expenses  and  costs,  including  attorneys’  fees  incurred  by  SunTrust,  for 

in restoring Your available Credit until SunTrust determines whether a payment is likely to be returned for 

preventing or failing to prevent payment.

insufficient funds or for some other reason.

SECURED CARD ACCOUNT AGREEMENT

Table of Contents

SECURITY INTEREST 

SUMMARY OF KEY TERMS 

AGREEMENT TERMS

Amendment (Changes) and Assignment 

Costs

Overdraft Protection 

Payments

Additional Information

Arbitration Provision 

Your Billing Rights 

Security Agreement

P-1909

Rev. 3/20

What  You  Pay,  when,  how, 

and  what  happens  if  You 

pay late?

hereby authorize SunTrust to convert Your Savings Account to a Essential Savings account.

This  Essential  Savings  account  will  be  titled  in  the  same  name(s)  as  the  Savings  Account 

that  secured  Your  Card Account.  Your  access  to  the  Essential  Savings  account  will  not  be 

restricted. This means You may make additional deposits and withdrawals You must enroll your 

account for online banking and register to receive paperless statements to avoid the $3 paper 

statement monthly fee. If You do choose to receive paper account statements through U.S. Mail 

a $3 monthly fee will be charged. Other fees might apply – see: for full Essential Savings account 

terms and conditions on the Personal Deposit Accounts Fee Schedule https://www.suntrust.com/

content/dam/suntrust/us/en/personal-banking/2019/documents/fs-retail-english.pdf.

If  You  do  not  wish  to  maintain  an  Essential  Savings  account  with  these  funds,  call 

SunTrust at 800-786-8787 or visit a SunTrust branch after SunTrust converts Your existing 

Savings Account to an Essential Savings account to request some other disposition of 

these funds, and SunTrust will honor Your request.

Duration of Security Agreement

Your security agreement will remain in effect until (a) all of Your debt to the Bank on Your Card Account 

has been paid in full and (b) all other obligations secured by this Agreement have been fulfilled.

Waiver of Rights and Other Legal Matters regarding the Security Interest

You  waive  any  right  to  require  SunTrust  to:  (a)  proceed  against  You,  any  other  Cardholder,  or 

Authorized User on Your Card Account; or (b) proceed against or exhaust any security held under this 

security agreement before SunTrust pursues any other remedy in SunTrust’s power.  The Bank’s rights 

stated in this security agreement are in addition to any others SunTrust has under applicable law.  If there 

is a conflict regarding this security interest and any other agreement, this Agreement will control.  You 

represent that no insolvency proceeding or general assignment for creditors is pending that would affect 

Your grant of this security interest.  You waive any defense You may have against SunTrust, associated 

with this security interest.

PLEDGE OF SECURITY 

The most current version of this Security Agreement shall be 

INTEREST IN YOUR 

SECURED SAVINGS 

ACCOUNT

published online. The online version of the agreement super-

sedes any prior written version. Bolded words or phrases are 

defined terms, which are explained in the Definitions section 

of the Card Account Agreement.

Your Card Account is a secured account, meaning You have pledged collateral to ensure repayment 

of the Credit that SunTrust provides You and any other debt that You owe SunTrust on Your Card 

Assignment

Account.

Pledge of Collateral

SunTrust has the right to Assign its rights under the Security Agreement and the Savings Account. 

SunTrust may Assign its rights without Your consent and without prior notice to You. The rights and 

benefits of SunTrust under the Security Agreement and Savings Account shall automatically transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

In consideration for the Bank issuing this Card Account to You, You have opened a Savings Account 

called the “Secured Card Savings Account” according to these parameters.  The Savings Account must:

	be titled in the same name(s) of the initial Cardholder(s) when the Card Account is opened and 

no other name(s);

	be opened with a deposit that equals the amount of Your revolving Credit Limit; and

	remain open during the duration of Your Card Account.

through a merger with SunTrust. 

Enforcement of Security Interest

You hereby irrevocably appoint the Bank as attorney-in-fact to execute any instruments required to satisfy 

Your  debt  under  the  Card Account.  The  most  current  version  of  this  Card Account Agreement  shall 

You cannot add/change Cardholders on Your Card Account after it is established, as the Cardholder 

be published online. The online version of the agreement supersedes any prior written version. Bolded 

and Savings Account owner names must match.

words or phrases are defined terms, which are explained in the Definitions section of the Card Account 

To secure all amounts You may owe, including but not limited to interest, fees, and charges, which accrue 

on Your Card Account and all of Your other obligations on Your Card Account, You assign, transfer, 

and pledge a security interest in and grant the Bank all rights, title, and interest in the Savings Account 

and in all renewals, additions, and funds/earnings of the Savings Account.  If Your Savings Account 

is closed for any reason, SunTrust may terminate Your Card Account in accordance with the terms of 

this Agreement.

Agreement.

Secured Card Account 

For each bolded word or phrase, the definition is provided at

Agreement

https://www.suntrust.com/PersonalBanking/

SUMMARY OF KEY TERMS

EverydayBanking/CreditCards and in the definitions section 

at the end of this Agreement.

The  primary  rules  and  regulations  for  your  Savings  Account  are  described  in  the  Bank  Rules  and 

Regulations  for  Deposit  Accounts  booklet  provided  to  You  separately.    This  Savings  Account  has 

CA Terms?

When are You bound by the 

Your  Card  Account  Agreement  with  SunTrust  starts  and  You 

What types of transactions 

might  You  make  with  the 

Card/Account and how are 

these transactions itemized 

on Your bill each month?

agree to the terms when (1) You accept and/or sign the Card or 

(2) You or an Authorized User use(s) the Card or Account, thus 

obtaining Credit from SunTrust.

	You may use Your Card/Account to make legal Purchases, 

Cash Advances,  Overdraft Advances  and  Balance  Trans-

fers.    You  are  responsible  for  transactions  that  You,  other 

Cardholders, and Authorized Users make, whether the trans-

actions are legal or not.

	Each  type  of  transaction  has  different  associated  costs  and 

terms; each transaction type and associated costs are grouped 

together  and  detailed  in  Your  monthly  Statement  (Card Ac-

count  bill)  by  transaction  type.    The  combined  outstanding 

amount of each transaction type is Your New Balance due on 

Your Account each month (Billing Period).  You must pay all 

Interest Charges, fees, and Other Charges properly charged 

to Your Account.

Interest Charges and 

Transaction Fees in 

General:

additional terms/restrictions that include the following.

	At all times during the duration of Your Card Account, You must maintain funds in the Savings 

Account that cover the amount of Your Credit Limit.

	You may not make withdrawals from the Savings Account while it secures Your Card Account.  

This restriction includes, but is not limited to, withdrawals of any funds at a branch, through an 

ATM, through online transactions, through overdraft protection to a checking account, or by any 

other method.

Limit.

	You are not allowed to make additional deposits to this Savings Account, except when additional 

deposit(s) is/are required for the Savings Account balance to cover the Card Account Credit 

	No  transfer  of  ownership  of  the  Savings  Account  to  another  person  upon  death  of  the 

Cardholder(s) is permitted.

Right of Bank to Control and Use Savings Account

You  agree  that  this  security  interest,  pledge,  and  assignment  provides  the  Bank  the  right  to  redeem, 

collect, and withdraw any part or the full amount of the Savings Account to satisfy Your obligations under 

this Agreement upon Your Default under this Agreement or if Your Card Account is terminated for any 

reason.  You acknowledge and agree that this security interest, pledge, and assignment gives the Bank 

exclusive control over the Savings Account.  You agree that if Your Card Account is closed for any 

reason, SunTrust may apply funds in the Savings Account to pay off any balance on the Card Account.

What SunTrust Does with Funds Remaining in Savings Account When Savings Account May 

Be Closed or is No Longer Required

1. 

If You Default under this Agreement or Your Card Account is terminated for any reason and 

SunTrust must apply funds in the Savings Account to pay off any outstanding Balance on Your 

Card Account, if funds remain in the Savings Account after SunTrust pays off the Balance 

on the Card Account, SunTrust will remit these funds to You within 30 days after Your Card 

Account is closed.

2. 

If SunTrust graduates You to an unsecured credit card account so that the Savings Account 

and security interest are no longer required and Your Card Account is in good standing, You 

How  will  SunTrust  apply 

	You agree that the Minimum Payments on Your Account will 

Your payments?

be applied in the order SunTrust selects.

What other important terms 

Your liability for unauthorized use of the Card – what to do/what 

exist in the CA?

happens if Your Card is stolen.

	SunTrust will send You a monthly Statement (bill).  You agree 

to pay all Authorized Charges on the Statement.  You have 

the option of paying in full the New Balance shown on each 

Statement  or  paying  in  installments  that  at  least  equal  the 

amount of the Minimum Payment shown on Your Statement.  

In either case, the payment Due Date will be at least 25 days 

after the Closing Date of Your Statement.

	The Minimum Payment will include any amount past due or 

over Your Credit Limit plus the greater of (1) $25.00, (2) 2% of 

the New Balance, or (3) 1% of the New Balance plus current 

Interest Charges and Other Charges.  If the New Balance 

is less than $25.00, the Minimum Payment will be the New 

Balance. If You pay more than the Minimum Payment, You 

still must make the Minimum Payment on subsequent State-

ments until You have fully paid what You owe.  You must pay 

in U.S. dollars, without restrictive terms, and in accordance with 

the Standard Payment Instructions.

	If You do not pay at least the Minimum Payment by the Due 

Date, SunTrust will charge a Late Payment fee, unless Your 

Account is exempt from Late Payment fees.  If You make a 

Late Payment, You will be in Default and You may be subject 

to rate increases.  If You are in Default for any reason, Sun-

Trust can require that the entire outstanding full Balance on 

Your Account be immediately paid.

	SunTrust  may  allocate  Your  Minimum  Payments 

to 

Balances starting with the lowest APR (Annual Percentage 

Rate).    Payments  in  excess  of  the  Minimum  Payment  will 

generally  be  applied  first  to  Balances  with  the  highest  APR 

and any remaining portion to the other Balances in descending 

order  based  on  their  APRs,  unless  SunTrust  is  required  by 

applicable law to use a different payment application method in 

connection with a deferred interest or similar program. 

	Payments  are  normally  applied  to  restore  Your  available 

Credit (the amount of Your unused Credit Limit).  There may 

be  a  delay  in  restoring  Your  available  Credit  until  SunTrust 

determines  whether  a  payment  is  likely  to  be  returned  for 

insufficient funds or for some other reason.

Credit  Limits,  Authorization,  and  Convenience  Checks  – 

spending limits/transaction authorization.

Individual Liability – each Cardholder is individually and jointly 

liable for all Authorized Charges.

Termination – You or SunTrust can terminate or suspend Your 

Credit at any time with/without cause.

Sharing  of  Information  –  how  SunTrust  safeguards  your 

information/how-when SunTrust may disclose Your information to 

others; refers to SunTrust’s Privacy Statement.

Arbitration – the way in which You and SunTrust agree to resolve 

claims; You have the right to opt out of arbitration as the agreed 

upon claims resolution method.

Billing  Dispute  Rights  –  details  Your  rights  if  You  dispute 

charges/are  not  satisfied  with  good/services  You  procure  from 

merchants using Your Card/Account.

Defined Terms – defines all essential terms used in the CA.

SunTrust  calculates  Interest  Charges  using  the  Average  Daily 

Balance  (including  new  transactions)  method.    SunTrust  also 

uses  compounded  interest  in  calculating  Interest  Charges.  

Compounded interest means that interest is added to the principal 

that  You  owe  and  interest  then  applied  each  successive  Billing 

Period  on  the  outstanding  Balance  and  new  charges.    [See  the 

Card Mailer for disclosure of APRs, corresponding DPRs (Daily 

Periodic Rate), Minimum Interest Charge, transaction fees, and 

Other Charges.]

Interest  Rates  and  Interest 

Your eligibility for Credit, initial and on-going Interest Rates, and 

Charges based upon Credit 

other CA terms may vary based upon Your credit worthiness.  You 

Inquiries:

authorize SunTrust to make or have made any credit, employment, 

and  investigative  inquiries  about  You  that  SunTrust  deems 

appropriate  about:    (1)  whether  SunTrust  will  provide  You  with 

a  Card Account  and  if  so  at  what  rates/terms,  (2)  modifications 

to  Your  Card  Account  rates/terms  while  You  maintain  the 

Account, or (3) collection of Credit under Your Account and other 

permissible purposes as the law allows.

Cost on Purchases:

SunTrust will charge the 

Interest Charge (unless 

inapplicable because 

of the Grace Period) on 

Your Purchases from the 

transaction date.

	Any  Purchase  Balance  not  paid  by  the  Due  Date  on  the 

Statement  will  incur  an  Interest  Charge  on  the  following 

Other Charges:

month’s Statement.

	The  cost 

for  Purchases  (DPR 

Interest  Charge,  when 

it  applies)  is  the  Average  Daily  Balance  on  Purchases 

multiplied by (1) the number of days in the Billing Period and 

(2) the applicable DPR.

	You will have a Grace Period on any new Purchases that are 

reflected for the first time on Your current Statement if You pay 

Your New Balance on time each Billing Period.  Those new 

Purchases will not be subject to an Interest Charge during the 

Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

Costs on Cash Advances:

The  costs  for  Cash  Advances  consist  of  (1)  interest  computed 

SunTrust  will  charge 

the 

Interest Charge on Your Cash 

Advances from the date they 

are posted to Your Account.

at  the  applicable  DPR  on  the  Average  Daily  Balance  (for  Cash 

Advances)  and  (2)  Cash  Advance  transaction  fees.    The  DPR 

Interest Charge is the Average Daily Balance on Cash Advances 

multiplied by (1) the number of days in the Billing Period and (2) 

the applicable DPR.  Cash Advances do not have a Grace Period.

Cost on Overdraft 

Advances:

SunTrust  will  charge 

the 

Interest  Charge  on  Your 

Overdraft Advances from the 

date they are posted to Your 

Account.

Costs on Balance 

Transfers:

When SunTrust provides You 

a  Balance Transfer  check  or 

Balance  Transfer 

request 

form  or  when  You  request  a 

Balance  Transfer,  SunTrust 

will 

charge 

the 

Interest 

Charge  on  Your  Balance 

Transfer  from  the  date  it  is 

posted to Your Account.

Foreign Currency 

Exchange Fee on 

Non-US Transactions:

The  cost  on  Overdraft Advances  (DPR  Interest  Charge)  is  the 

Average Daily Balance on Overdraft Advances multiplied by (1) 

the  number  of  days  in  the  Billing  Period  and  (2)  the  applicable 

DPR.    In  accordance  with  its  Rules  and  Regulations  for  Deposit 

Accounts, SunTrust will assess You its usual deposit account fee 

for such service, separately, and as part of Your deposit Account 

fees.  Overdraft Advances do not have a Grace Period.

	The  costs  for  Balance  Transfers  consist  of  (1)  interest 

computed  at  the  applicable  DPR  on  the  Average  Daily 

Balance  (for  Balance  Transfers)  and  (2)  Balance  Transfer 

transaction fees.

	The DPR Interest Charge is the Average Daily Balance on 

Balance Transfers multiplied by (1) the number of days in the 

Billing Period and (2) the applicable DPR.

	SunTrust may from time to time offer You Balance Transfer 

Promotional Offers with different Balance Transfer Interest 

Charges  and  transaction  fees  than  the  Card  Mailer  terms.  

Those different Interest Charges and fees will be disclosed in 

the  Balance  Transfer  Promotional  Offer.    Unless  SunTrust 

informs  You  otherwise,  Balance  Transfers  do  not  have  a 

Grace Period.

	All  Purchase  and  Cash  Advance  transactions  processed  in 

a foreign currency will be converted to U.S. dollars under the 

regulations (which affect rate and actual date of the exchange) 

of  the  Card  Association  before  being  charged  to  Your 

Account.

	SunTrust will assess a foreign currency transaction fee for all 

Purchase transactions processed in a foreign currency.  

	Conversion  may  occur  on  a  date  other  than  the  date  of  the 

transaction  or  the  date  the  transaction  is  posted  to  Your 

Statement,  which  may  affect  the  conversion  rate  used.    If  a 

Credit  transaction  is  processed  and  has  a  processing  date 

different than the original transaction, then the exchange rate 

of  the  Credit  can  be  greater/less  than  that  of  the  original 

transaction.

Late Payment Fee.  Unless Your Account is exempt from Late 

Payment fees, if SunTrust has not received at least the Minimum 

Payment  by  its  Due  Date  as  shown  on  a  Statement,  SunTrust 

will  add  a  Late  Payment  fee  to  Your  Purchase  Balance  based 

on the New Balance outstanding as of the Closing Date for the 

Statement.

Annual Fee.  If Your Account has an annual fee, it will be shown 

on the Card Mailer, and SunTrust will add the annual fee to Your 

Purchase Balance.

Returned  Payment  Fee.    Unless  Your Account  is  exempt  from 

Returned Payment fees, SunTrust will add a Returned Payment 

fee  to  Your  Purchase  Balance  if  (1)  a  payment  that  You  make 

or  authorize  is  returned  to  SunTrust  unpaid;  or  (2)  any  Balance 

Transfer,  Cash  Advance,  or  Promotional  Balance  check  is 

dishonored  for  any  reason.  This  fee  may  be  imposed  even  if 

Your payment is later re-presented to and paid by Your financial 

institution.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee 

to Your Purchase Balance if You ask SunTrust to stop payment 

on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Statements, 

sales  drafts,  etc.,  to  You  upon  request.  If  You  request  copies  of 

more  than  two  items  during  a  Billing  Period,  SunTrust  will  add 

a fee to Your Purchase Balance up to $5.00 for each additional 

copy unless prohibited by applicable law.  SunTrust will not impose 

any fee if Your request is made in connection with written notice 

of a billing error.

Phone Pay Fee.  If SunTrust agrees to permit You to pay Your bill 

via phone pay and applicable law allows, You agree that SunTrust 

will add the phone pay fee disclosed at the time of Your request to 

Your Purchase Balance.

Interest Charges and 

Transaction Fees

The conditions under which Interest Charges and transaction fees 
apply depend upon whether the transaction is a Purchase, Cash 
Advance, Overdraft Advance, Balance Transfer, or Promotion-

al Offer.

SunTrust calculates Interest Charges using the Average Daily Balance (including new transactions) 
method.    SunTrust  also  uses  compounded  interest  in  calculating  Interest  Charges.    Compounded 
interest  means  that  interest  is  added  to  the  principal  that  You  owe  and  interest  then  applied  each 
successive Billing Period on the outstanding Balance and new charges.

Interest Charges that apply on Your Account are set forth in the Card Mailer.

Interest Charge for 

Purchases

Cost:  Interest Charge (Average Daily Balance for Purchases x 
no. days in Billing Period x DPR)

Any Purchase Balance not paid by the Due Date on the Statement will incur an Interest Charge on 
the following month’s Statement.  The cost for Purchases (DPR Interest Charge, when it applies) is the 
Average Daily Balance on Purchases multiplied by (1) the number of days in the Billing Period and 

(2) the applicable DPR.

You will have a Grace Period on any new Purchases that are reflected for the first time on Your current 
Statement if You pay Your New Balance on time each Billing Period.  Those new Purchases will not be 
subject to an Interest Charge during the Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

SunTrust will charge the Interest Charge (unless inapplicable because of the Grace Period) on Your 

Purchases from the transaction date.

The DPR for Purchases (that are subject to Interest Charges) may or may not vary each month based 
on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a Variable 

or a Non-variable APR.

Interest Charge and 

Transaction Fees for Cash 

Costs:  Interest Charge (Average Daily Balance for Cash 
Advances x no. days in Billing Period x DPR) + Cash Advance 

Advances

transaction fees.

The costs for Cash Advances consist of (1) interest computed at the applicable DPR on the Average 
Daily Balance (for Cash Advances) and (2) Cash Advance transaction fees.

The  DPR  Interest  Charge  is  the  Average  Daily  Balance  on  Cash  Advances  multiplied  by  (1)  the 
number of days in the Billing Period and (2) the applicable DPR.  The Cash Advance transaction fee is 

disclosed in the Card Mailer.

The DPR for Cash Advances may or may not vary each month based on changes in the Index Rate.  The 
Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

Type of change

What may trigger change

Advance 

notice 

of 

SunTrust will charge the Interest Charge on Your Cash Advances from the date they are posted to Your 

Account.  Cash Advances do not have a Grace Period.

Interest Charge for 

Overdraft Advances

Cost:    Interest  Charge  (Average  Daily  Balance  for  Overdraft 
Advances x no. days in Billing Period x DPR) 

The cost on Overdraft Advances (DPR Interest Charge) is the Average Daily Balance on Overdraft 
Advances multiplied by (1) the number of days in the Billing Period and (2) the applicable DPR.  In 
accordance  with  its  Rules  and  Regulations  for  Deposit Accounts,  SunTrust  will  assess  You  its  usual 
deposit account fee for such service, separately, and as part of Your deposit account fees.

The DPR for Overdraft Advances may or may not vary each month based on changes in the Index 
Rate.  The Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

SunTrust will charge the Interest Charge on Your Overdraft Advances from the date they are posted to 
Your Account.  Overdraft Advances do not have a Grace Period.

Interest Charge and 

Transaction Fees for 

Balance Transfers

Costs:    Interest  Charge  (Average  Daily  Balance  for  Balance 
Transfers x no. days in Billing Period x DPR) + Balance Transfer 

transaction fees.

The costs for Balance Transfers consist of (1) interest computed at the applicable DPR on the Average 
Daily Balance (for Balance Transfers) and (2) Balance Transfer transaction fees.

The DPR Interest Charge is the Average Daily Balance on Balance Transfers multiplied by (1) the 
number of days in the Billing Period and (2) the applicable DPR.  The Balance Transfer transaction 
fee  for  a  ‘regular’  Balance  Transfer  or  ‘Promotional  Balance’  Balance  Transfer  is  disclosed  in  the 
Card Mailer; provided, that SunTrust may from time to time offer You Balance Transfer Promotional 
Offers  with  different  Balance  Transfer  Interest  Charges  and  transaction  fees  than  the  Card  Mailer 
terms.  Those different Interest Charges and fees will be disclosed in the Balance Transfer Promotional 
Offer. SunTrust will add the Balance Transfer fee to the ‘Balance Transfer’ Balance of Your Account, 
unless SunTrust informs You when You make a Balance Transfer that the Balance Transfer amount 
and  Balance  Transfer  fee  will  be  added  to  another  category  of  Balance  (e.g.,  Purchases  or  Cash 

Minimum Interest Charges:

If You incur Interest Charges in any Billing Period, a minimum 

Interest  Charge  will  post  to  Your  Account  (such  minimum 

Interest  Charge  shown  as  the  “Minimum  Interest  Charge”  on 

Your Statement).

Changes

SunTrust  can  change  some  of  Your  rates  and  other  terms 

in accordance with applicable law.  This table shows some 

possible changes.

change

days

Interest Rate increase on new 

In  the  first  year,  a  Promotional 

Promotional  Rate  ends 

charges

Rate  ends  or  the  Index  Rate 

or  Index  Rate  changes, 

changes; after that, any reason

no  notice;  otherwise,  45 

Interest Rate increase on exist-

Promotional  period  ends,  Index 

No notice requirement or 

ing Balances

Rate changes, or Your Account 

per terms of the workout 

is in a workout arrangement

arrangement

Increase or decrease to Credit 

Any reason

None

Limit

Some fees and other terms

Can change for any reason

Up to 45 days for certain 

fees  and  Minimum  Pay-

ment changes

Secured Card Account 

For each bolded word or phrase, the definition is provided at

Agreement

https://www.suntrust.com/PersonalBanking/EverydayBank-

AGREEMENT TERMS

ing/CreditCards

and in the definitions section at the end of this Agreement.

Your Card Account Agreement with SunTrust starts and You agree to these terms when You accept 

and/or sign the Card or You or an Authorized User use(s) the Card or Account, thus obtaining credit 

from SunTrust.

Costs

You may use Your Card and Account to make Purchases, Cash Advances, Overdraft Advances and 

Balance Transfers. Each type of charge will have its own Balance.  Each type of Balance may have a 

separate DPR and corresponding Interest Charges.

Advances).

You agree to pay SunTrust for all credit extended on Your Account, plus any Interest Charges, Other 

Charges  and  other  fees  and  amounts  properly  charged  to  Your  Account.    You  agree  to  use  Your 

Account only for legal transactions.  It is not SunTrust’s responsibility to make sure You only use Your 

Account for legal transactions, and You will remain responsible to pay for any transactions whether legal 

or not.  SunTrust may decline authorization for any Internet gambling transaction.  SunTrust will not be 

liable if You engage in an illegal transaction.

Unless  SunTrust  informs  You  otherwise,  Balance  Transfers  do  not  have  a  Grace  Period.    When 
SunTrust  provides  You  a  Balance  Transfer  check  or  Balance  Transfer  request  form  or  when  You 
request a Balance Transfer, SunTrust will charge the Interest Charge on Your Balance Transfer from 

the date it is posted to Your Account.

The DPR for Balance Transfers (that are subject to Interest Charges) may or may not vary each month 

based on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a 
Variable or a Non-variable APR.

Overdraft Protection

Interest Charge for 
Promotional Balances

Cost:  Interest Charge (Average Daily Balance for Promotional 
Balances x no. days in Billing Period x Promotional Rate DPR) 

SunTrust  may  from  time  to  time  offer  You  a  Promotional  Rate  on  certain  Purchases  or  Balance 
Transfers through Promotional Offers.  If You accept a Promotional Offer, the resulting Promotional 
Balance will be subject to the terms of that specific Promotional Offer and this Agreement.  In each 
Promotional Balance program, any new or different terms of the program not disclosed in this Agreement 
(such as the APR, effective dates and other special terms) will be detailed in the Promotional Offer.

The DPR Interest Charge is the Average Daily Balance on Promotional Balances multiplied by (1) the 
number of days in the Billing Period and (2) the applicable DPR.

The  Promotional  Rate  will  apply  to  those  Promotional  Balances  until  the  Promotional  Offer 
Termination Date. A Promotional Balance will not, after the Termination Date, be eligible for another 
Promotional Rate.

After the Termination Date, Your Promotional Rate will change to Your regular Purchases DPR, unless 
disclosed otherwise in the Promotional Offer.  If the reason for the Termination Date is a Delinquency 
Triggering Event, SunTrust will change the DPR that applies to Your new and outstanding Promotional 
Balances  to  the  Purchase  DPR  and  corresponding  APR,  after  SunTrust  provides  You  any  notice 
required by applicable law.

Minimum Interest Charge

If You incur Interest Charges in any Billing Period, a minimum Interest Charge will post to Your Account 
(such minimum Interest Charge shown as the “Minimum Interest Charge” on Your Statement). If You 
incur Interest Charges in any Billing Period, the Minimum Interest Charge will be no less than the 
amount disclosed in the Card Mailer.  SunTrust may allocate the Minimum Interest Charge among Your 
various Balances in the manner that SunTrust elects as permitted by applicable law.

Foreign Currency Exchange Fee for Non-US Transactions

All Purchase and Cash Advance transactions processed in a foreign currency will be converted to U.S. 
dollars under the regulations of the  Card Association before being charged to  Your Account.  (The 
exchange rate that the Card Association uses to convert currency is a rate the Card Association selects 
either from the range of rates available in the wholesale currency markets for the applicable processing 
date  (which  rate  may  vary  from  the  rate  the  Card  Association  itself  receives)  or  the  government-
mandated rate in effect on the applicable processing date.)

Conversion may occur on a date other than the date of the transaction or the date the transaction is posted 
to Your Statement, which may affect the conversion rate used.  If a Credit transaction is processed and 
has a processing date different than the original transaction, then the exchange rate of the Credit can be 
greater/less than that of the original transaction.

SunTrust  will  assess  a  foreign  currency  transaction  fee  for  all  Purchase  transactions  processed  in 
a  foreign  currency.  The  foreign  currency  transaction  fee  is  disclosed  in  the  Card  Mailer  and  will  be 
calculated after each Purchase transaction has been converted from a foreign currency.

Other Charges

Late Payment Fee.  Unless Your Account is exempt from Late Payment fees, if SunTrust has not 
received at least the Minimum Payment by its Due Date as shown on a Statement, SunTrust will 
add a Late Payment fee to Your Purchase Balance based on the New Balance outstanding as of 
the Closing Date for the Statement.  The Late Payment fee is stated on the Card Mailer.

Annual Fee.  If Your Account has an annual fee, it will be shown on the Card Mailer, and SunTrust 
will add the annual fee to Your Purchase Balance.  If an annual fee is applicable to Your Account, 
SunTrust will provide You with notice of that annual fee in the manner required by law and explain 
how You may terminate Credit availability under the Account to avoid paying any such annual fee.  
If You do not terminate the Account, the terms disclosed will continue to apply.

Returned Payment Fee.  Unless Your Account is exempt from Returned Payment fees, SunTrust 
will add a Returned Payment fee to Your Purchase Balance if (1) a payment that You make or au-
thorize is returned to SunTrust unpaid (for example, if a check or an electronic funds transfer to Sun-
Trust is returned for insufficient funds or is returned because it is not signed or cannot be processed 
for any reason); or (2) any Balance Transfer, Cash Advance, or Promotional Balance check is 
dishonored for any reason. This fee may be imposed even if Your payment is later re-presented to 
and paid by Your financial institution.  The Returned Payment fee is stated on the Card Mailer.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee to Your Purchase Balance if 
You ask SunTrust to stop payment on any Convenience Check drawn on Your Account or on any 
Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Items to You upon request. If You request 
copies of more than two Items during a Billing Period, SunTrust will add a fee to Your Purchase 
Balance up to $5.00 for each additional copy unless prohibited by applicable law.  SunTrust will not 
impose any fee if Your request is made in connection with written notice of a billing error.

Phone Pay Fee.  From time to time, You may request that SunTrust assist You in making an ex-
pedited Account payment from a designated deposit account, so that the payment can be credited 
to Your Account as of the day of Your call (or on the following business day, for calls made after 
the applicable cut-off time for payments). If SunTrust agrees to do so and applicable law allows, 
You agree that SunTrust will add the phone pay fee disclosed at the time of Your request to Your 
Purchase Balance.

If  You  elect  to  link  Your  SunTrust  eligible  Consumer  Checking Account,  Savings Account  or  Money 
Market Savings Account to this SunTrust Credit Card for overdraft protection (the “Protected Account”), 
funds will be transferred from Your Credit Card Account (the “Protector Account”) into Your Protected 
Account when checks, bill pay, or other debit transactions would cause Your Protected Account to be 
overdrawn if those transactions are paid. 

Transfers will be made in $100 increments from the Protector Account to Your Protected Account.  
These transfers shall be considered a “Cash Advance” as that term is defined under Your Credit Card 
Account Agreement. Fees and interest rates for Cash Advances are disclosed to clients in their Credit 
Card Account Agreement and may be higher than those associated with other Credit Card transactions.  
There  is  no  Grace  Period  for  Cash  Advances,  meaning  finance  charges  will  accrue  from  the  date 
the  Cash Advance  is  posted  to  Your  Credit  Card Account.    If  the  available  Credit  on  Your  Credit 
Card Account (i.e. Credit Limit or the available Cash Advance limit) is insufficient to cover the entire 
overdraft, we may make transfers to pay individual debit Items up to the available accessible Credit on 
Your Credit Card Account. For example, if Your deposit account has a Balance of $10.00 and a check 
or other debit item for $80.00 is presented for payment, which if paid would cause Your deposit account to 
be overdrawn, a transfer of $100 will be made from Your Credit Card Account to Your deposit account 
and an overdraft protection Cash Advance of $100 will post to this Account.  We will also charge an 
additional Overdraft Protection transfer fee to Your Protected Account for each day a transfer is made, 
as disclosed in the Personal Deposit Accounts Fee Schedule.    

Be advised that we reserve the right to not initiate transfers to cover overdrafts and to return the debit 
item(s) for non-sufficient funds.  By way of example only, we ordinarily will not initiate an overdraft transfer 
or advance funds as a Cash Advance under the following circumstances: (i) if You are in Default under 
Your  Credit  Card  Account  Agreement;  (ii)  if  the  Cash  Advance  would  cause  You  to  exceed  the 
available Credit for a given transaction; (iii) if Your Credit Card is in a closed or blocked status (e.g. 
due to fraud); (iv) if You fail to make a Credit Card payment by its Due Date; and/or (v) if You exceed 
any Credit Card limit on Your Credit Card Account.  In these instances, an overdraft or returned item 
fee for each debited item will be charged to the Protected Account, which is disclosed in the Personal 
Deposit Accounts Fee Schedule.  

Overdraft  protection  is  only  available  for  active  Credit  Card  Accounts,  but  be  advised  that  linking  a 
deposit  account  to  a  Credit  Card  does  not  automatically  activate  that  Card.  Conversely,  canceling 
overdraft protection will not cancel a Credit Card.

A Cash Advance transfer to the Protected Account due to overdraft protection will not activate Your 
Credit Card.  Canceling overdraft protection will not close Your Credit Card. However, closing a Credit 
Card Account will cancel the overdraft protection service.

Payments

What You Pay, When, How, and what happens if You pay late

SunTrust will send Your Statement to the address that the Bank has on file for You.  You agree to pay 
all Authorized Charges on the Statement.  You have the option of paying in full the New Balance shown 
on each Statement or paying in installments that at least equal the amount of the Minimum Payment 
shown on Your Statement.

In either case, the payment Due Date will be at least 25 days after the Closing Date.  The Minimum 
Payment will include any amount past due or over the Credit Limit plus the greater of (1) $25.00, (2) 2% 
of the New Balance, or (3) 1% of the New Balance plus current Interest Charges and Other Charges.  
The  Minimum  Payment  amount  will  either  be  rounded  up  or  down  to  the  nearest  dollar.  If  the  New 
Balance is less than $25.00, the Minimum Payment will be the New Balance. If You pay more than the 
Minimum Payment, You still must make the Minimum Payment on subsequent Statements until You 
have fully paid what You owe.

You must pay in U.S. dollars, without restrictive terms, and in accordance with the Standard Payment 
Instructions.  You  must  contact  SunTrust  at  least  3  business  days  before  an  automated  payment  is 
scheduled, if You want to stop payment on the amount You think is wrong.

If You do not pay at least the Minimum Payment by the Due Date, SunTrust will charge a Late Payment 
fee, unless Your Account is exempt from Late Payment fees.  If You make a Late Payment, You will be 
in Default and You may be subject to rate increases.  If You are in Default for any reason, SunTrust can 
require that the entire full Balance on Your Account be immediately paid. If You do not immediately pay 
SunTrust the entire full Balance due when required, except as specifically addressed in the Arbitration 
Provision of this Agreement, You will be liable to SunTrust for collection costs that SunTrust incurs, 
including reasonable attorneys’ fees and expenses of legal actions to the extent permitted by applicable 
law.  Where  required  by  state  law  SunTrust  will  provide  You  with  notice  and  a  right  to  remedy  Your 
Default in accordance with that law. SunTrust’s acceptance of a payment after the payment Due Date 
or after You have exceeded Your Credit Limit does not waive SunTrust’s right to require immediate 
payment of Your entire full Balance.

How SunTrust will apply payments

You agree that the Minimum Payments on Your Account will be applied in the order SunTrust selects 
in  accordance  with  applicable  law.    SunTrust  may  allocate  Your  Minimum  Payments  to  Balances 
starting with the lowest APR.  Payments in excess of the Minimum Payment will generally be applied 
first to Balances with the highest APR and any remaining portion to the other Balances in descending 
order based on their APRs, unless SunTrust is required by applicable law to use a different payment 
application  method  in  connection  with  a  deferred  interest  or  similar  program.  Payments  are  normally 
applied to restore Your available Credit (the amount of Your unused Credit Limit).  There may be a delay 
in restoring Your available Credit until SunTrust determines whether a payment is likely to be returned for 
insufficient funds or for some other reason.

Amendment (Changes) and Assignment

IMPORTANT NOTICE: In accordance with applicable law, SunTrust may unilaterally change the APRs,  

Other Charges, and other terms of this Agreement at any time. This includes modifications, deletions 

and the addition of new provisions, including non-financial provisions (for example, SunTrust may add 

provisions relating to SunTrust’s enforcement rights or the resolution of claims and disputes). SunTrust 

will send You notice in the manner and method (written communication or update to online Agreement) 

and time required by law for the changes being made to Your Account and/or this Agreement. The online 

version of the Agreement is available at https://www.suntrust.com/PersonalBanking/EverydayBanking/

CreditCards. Changes to this Agreement will be automatically effective on the date SunTrust specifies or 

provides an updated Agreement, except as otherwise provided in any change in terms notice SunTrust 

provides. You are bound by changes to this Agreement as of the date updates are published.  However, 

use of Your Account is not necessary for a change in terms to be effective. You will have the right to 

reject  a  change  in  terms  and  pay  off  Your Account  in  the  same  manner  and  under  the  same  terms 

and conditions as then in effect, as described in any change in terms notice. SunTrust may terminate 

or  suspend  Your  ability  to  use  the  Account  if  You  reject  certain  changes,  to  the  extent  permitted  by 

applicable law and as described in any change in terms notice that SunTrust provides.

Assignment Rights

SunTrust has the right to Assign its rights under this Agreement, the Account, and any amount You 

owe to SunTrust. SunTrust may Assign its rights without my consent and without prior notice to me. 

The  rights  and  benefits  of  SunTrust  under  the  Agreement  and  Account  shall  automatically  transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

through a merger with SunTrust. You do not have the right to assign or transfer Your rights under this 

Agreement or the Account.

Additional Information

Your liability for unauthorized use of the Card

To report a lost/stolen Card call: 1-800-477-9702. State that You are reporting a lost/stolen Card.  

You must notify the Bank promptly in the event of loss, theft, or unauthorized use of Your Card.  This 

notification responsibility means that You should regularly check Your Statements to review charges that 

post to Your Account to confirm that unauthorized charges have not posted to Your Account.

You may be liable for the unauthorized use of Your Card. If unauthorized use of Your Account occurs, 

You agree to cooperate with SunTrust and law enforcement authorities in identifying the unauthorized 

user.  However, You will not be liable for unauthorized use that occurs after You notify SunTrust orally or 

in writing of the loss, theft, or possible unauthorized use. In any case, Your liability will not exceed $50 for 

each occurrence of loss or theft or any lesser amount required by applicable law or the requirements of 

the Card Association. You may write to SunTrust at: Cardholder Services, P.O. Box 621569, Orlando, 

FL  32862-1569.

Ownership of the Card

Your Card and any Convenience Checks or other Credit instrument or device that SunTrust provides to 

You are SunTrust’s property and must be returned to SunTrust or SunTrust’s agent immediately upon 

demand. At SunTrust’s request You will destroy Your Card, other Credit instruments or devices and/or 

special checks, by cutting them in half and surrendering those items to SunTrust or SunTrust’s agent by 

mailing them to SunTrust or dropping them off at SunTrust’s office.

Credit Limits, Authorization, and Convenience Checks

Unless Your Account type or SunTrust permits You to exceed Your Credit Limit, You agree to not 

exceed the Credit Limit that SunTrust establishes for You, but if You do, You agree to pay the over 

Credit  Limit  amount  as  part  of  Your  next  Minimum  Payment.  SunTrust  may  raise  or  lower  Your 

Credit  Limit  at  SunTrust’s  discretion,  as  permitted  by  applicable  law.    SunTrust  is  not  liable  to  You 

for decreases that affect Your Credit Limit or spending limits. Each of You may request an increase to 

the Credit Limit of a joint Account. If You were required to have a joint Account because one of You 

was less than 21 years of age when Your Account was opened and that individual remains less than 21 

years of age when SunTrust considers raising the Credit Limit of Your joint Account, SunTrust will not 

increase the Credit Limit until all of You approve and assume in writing joint liability for an increase to the 

Credit Limit of the joint Account. SunTrust may establish separate limits that restrict the amount of the 

Credit Limit available for Cash Advances or Balance Transfers.  SunTrust may decline authorization 

for any transaction at any time.  SunTrust is not liable for declining authorization for any transaction, 

regardless of SunTrust’s reason.  All transactions on Your Account are subject to approval based upon 

Your Account status, available Credit, credit history and other factors.  You may not stop the payment 

of any Card transaction.

SunTrust may reject and return unpaid any Convenience Check that You write for any reason.  You 

must pay SunTrust for any Convenience Check that SunTrust pays, even if SunTrust were permitted 

to reject and return the Convenience Check, unless the Convenience Check constitutes unauthorized 

use.  SunTrust may refuse to issue Convenience Checks or, upon notice to You, refuse to permit the 

use of Convenience Checks already issued.  You may call SunTrust at 1-800-477-9702 to place a stop 

payment on an unpaid Convenience Check.  SunTrust will charge the stop payment fee.  You must 

provide SunTrust the date, amount, name of payee, and the number of the Convenience Check.  If 

any information You provide is incorrect or if You do not afford SunTrust a reasonable opportunity to act 

on Your request, SunTrust may not be able to stop payment.  Once a Convenience Check has been 

paid, SunTrust will not be able to reverse the payment.  Your stop payment request will remain valid for 

6 months.  You must renew Your request before it expires if You want SunTrust to continue honoring 

the stop payment request after the initial 6 month period.  You agree to hold harmless and indemnify 

SunTrust  from  any  losses,  expenses  and  costs,  including  attorneys’  fees  incurred  by  SunTrust,  for 

preventing or failing to prevent payment.

based on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a 

Variable or a Non-variable APR.

Overdraft Protection

SECURED CARD ACCOUNT AGREEMENT

Table of Contents

SECURITY INTEREST 

SUMMARY OF KEY TERMS 

AGREEMENT TERMS

Amendment (Changes) and Assignment 

Costs

Overdraft Protection 

Payments

Additional Information

Arbitration Provision 

Your Billing Rights 

Security Agreement

P-1909

Rev. 3/20

What  You  Pay,  when,  how, 

and  what  happens  if  You 

pay late?

hereby authorize SunTrust to convert Your Savings Account to a Essential Savings account.

This  Essential  Savings  account  will  be  titled  in  the  same  name(s)  as  the  Savings  Account 

that  secured  Your  Card Account.  Your  access  to  the  Essential  Savings  account  will  not  be 

restricted. This means You may make additional deposits and withdrawals You must enroll your 

account for online banking and register to receive paperless statements to avoid the $3 paper 

statement monthly fee. If You do choose to receive paper account statements through U.S. Mail 

a $3 monthly fee will be charged. Other fees might apply – see: for full Essential Savings account 

terms and conditions on the Personal Deposit Accounts Fee Schedule https://www.suntrust.com/

content/dam/suntrust/us/en/personal-banking/2019/documents/fs-retail-english.pdf.

If  You  do  not  wish  to  maintain  an  Essential  Savings  account  with  these  funds,  call 

SunTrust at 800-786-8787 or visit a SunTrust branch after SunTrust converts Your existing 

Savings Account to an Essential Savings account to request some other disposition of 

these funds, and SunTrust will honor Your request.

Duration of Security Agreement

Your security agreement will remain in effect until (a) all of Your debt to the Bank on Your Card Account 

has been paid in full and (b) all other obligations secured by this Agreement have been fulfilled.

Waiver of Rights and Other Legal Matters regarding the Security Interest

You  waive  any  right  to  require  SunTrust  to:  (a)  proceed  against  You,  any  other  Cardholder,  or 

Authorized User on Your Card Account; or (b) proceed against or exhaust any security held under this 

security agreement before SunTrust pursues any other remedy in SunTrust’s power.  The Bank’s rights 

stated in this security agreement are in addition to any others SunTrust has under applicable law.  If there 

is a conflict regarding this security interest and any other agreement, this Agreement will control.  You 

represent that no insolvency proceeding or general assignment for creditors is pending that would affect 

Your grant of this security interest.  You waive any defense You may have against SunTrust, associated 

with this security interest.

PLEDGE OF SECURITY 

The most current version of this Security Agreement shall be 

INTEREST IN YOUR 

SECURED SAVINGS 

ACCOUNT

published online. The online version of the agreement super-

sedes any prior written version. Bolded words or phrases are 

defined terms, which are explained in the Definitions section 

of the Card Account Agreement.

Your Card Account is a secured account, meaning You have pledged collateral to ensure repayment 

of the Credit that SunTrust provides You and any other debt that You owe SunTrust on Your Card 

Assignment

Account.

Pledge of Collateral

SunTrust has the right to Assign its rights under the Security Agreement and the Savings Account. 

SunTrust may Assign its rights without Your consent and without prior notice to You. The rights and 

benefits of SunTrust under the Security Agreement and Savings Account shall automatically transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

In consideration for the Bank issuing this Card Account to You, You have opened a Savings Account 

called the “Secured Card Savings Account” according to these parameters.  The Savings Account must:

	be titled in the same name(s) of the initial Cardholder(s) when the Card Account is opened and 

no other name(s);

	be opened with a deposit that equals the amount of Your revolving Credit Limit; and

	remain open during the duration of Your Card Account.

through a merger with SunTrust. 

Enforcement of Security Interest

You hereby irrevocably appoint the Bank as attorney-in-fact to execute any instruments required to satisfy 

Your  debt  under  the  Card Account.  The  most  current  version  of  this  Card Account Agreement  shall 

You cannot add/change Cardholders on Your Card Account after it is established, as the Cardholder 

be published online. The online version of the agreement supersedes any prior written version. Bolded 

and Savings Account owner names must match.

words or phrases are defined terms, which are explained in the Definitions section of the Card Account 

To secure all amounts You may owe, including but not limited to interest, fees, and charges, which accrue 

on Your Card Account and all of Your other obligations on Your Card Account, You assign, transfer, 

and pledge a security interest in and grant the Bank all rights, title, and interest in the Savings Account 

and in all renewals, additions, and funds/earnings of the Savings Account.  If Your Savings Account 

is closed for any reason, SunTrust may terminate Your Card Account in accordance with the terms of 

this Agreement.

Agreement.

Secured Card Account 

For each bolded word or phrase, the definition is provided at

Agreement

https://www.suntrust.com/PersonalBanking/

SUMMARY OF KEY TERMS

EverydayBanking/CreditCards and in the definitions section 

at the end of this Agreement.

The  primary  rules  and  regulations  for  your  Savings  Account  are  described  in  the  Bank  Rules  and 

Regulations  for  Deposit  Accounts  booklet  provided  to  You  separately.    This  Savings  Account  has 

CA Terms?

When are You bound by the 

Your  Card  Account  Agreement  with  SunTrust  starts  and  You 

What types of transactions 

might  You  make  with  the 

Card/Account and how are 

these transactions itemized 

on Your bill each month?

agree to the terms when (1) You accept and/or sign the Card or 

(2) You or an Authorized User use(s) the Card or Account, thus 

obtaining Credit from SunTrust.

	You may use Your Card/Account to make legal Purchases, 

Cash Advances,  Overdraft Advances  and  Balance  Trans-

fers.    You  are  responsible  for  transactions  that  You,  other 

Cardholders, and Authorized Users make, whether the trans-

actions are legal or not.

	Each  type  of  transaction  has  different  associated  costs  and 

terms; each transaction type and associated costs are grouped 

together  and  detailed  in  Your  monthly  Statement  (Card Ac-

count  bill)  by  transaction  type.    The  combined  outstanding 

amount of each transaction type is Your New Balance due on 

Your Account each month (Billing Period).  You must pay all 

Interest Charges, fees, and Other Charges properly charged 

to Your Account.

Interest Charges and 

Transaction Fees in 

General:

additional terms/restrictions that include the following.

	At all times during the duration of Your Card Account, You must maintain funds in the Savings 

Account that cover the amount of Your Credit Limit.

	You may not make withdrawals from the Savings Account while it secures Your Card Account.  

This restriction includes, but is not limited to, withdrawals of any funds at a branch, through an 

ATM, through online transactions, through overdraft protection to a checking account, or by any 

other method.

Limit.

	You are not allowed to make additional deposits to this Savings Account, except when additional 

deposit(s) is/are required for the Savings Account balance to cover the Card Account Credit 

	No  transfer  of  ownership  of  the  Savings  Account  to  another  person  upon  death  of  the 

Cardholder(s) is permitted.

Right of Bank to Control and Use Savings Account

You  agree  that  this  security  interest,  pledge,  and  assignment  provides  the  Bank  the  right  to  redeem, 

collect, and withdraw any part or the full amount of the Savings Account to satisfy Your obligations under 

this Agreement upon Your Default under this Agreement or if Your Card Account is terminated for any 

reason.  You acknowledge and agree that this security interest, pledge, and assignment gives the Bank 

exclusive control over the Savings Account.  You agree that if Your Card Account is closed for any 

reason, SunTrust may apply funds in the Savings Account to pay off any balance on the Card Account.

What SunTrust Does with Funds Remaining in Savings Account When Savings Account May 

Be Closed or is No Longer Required

1. 

If You Default under this Agreement or Your Card Account is terminated for any reason and 

SunTrust must apply funds in the Savings Account to pay off any outstanding Balance on Your 

Card Account, if funds remain in the Savings Account after SunTrust pays off the Balance 

on the Card Account, SunTrust will remit these funds to You within 30 days after Your Card 

Account is closed.

2. 

If SunTrust graduates You to an unsecured credit card account so that the Savings Account 

and security interest are no longer required and Your Card Account is in good standing, You 

How  will  SunTrust  apply 

	You agree that the Minimum Payments on Your Account will 

Your payments?

be applied in the order SunTrust selects.

What other important terms 

Your liability for unauthorized use of the Card – what to do/what 

exist in the CA?

happens if Your Card is stolen.

	SunTrust will send You a monthly Statement (bill).  You agree 

to pay all Authorized Charges on the Statement.  You have 

the option of paying in full the New Balance shown on each 

Statement  or  paying  in  installments  that  at  least  equal  the 

amount of the Minimum Payment shown on Your Statement.  

In either case, the payment Due Date will be at least 25 days 

after the Closing Date of Your Statement.

	The Minimum Payment will include any amount past due or 

over Your Credit Limit plus the greater of (1) $25.00, (2) 2% of 

the New Balance, or (3) 1% of the New Balance plus current 

Interest Charges and Other Charges.  If the New Balance 

is less than $25.00, the Minimum Payment will be the New 

Balance. If You pay more than the Minimum Payment, You 

still must make the Minimum Payment on subsequent State-

ments until You have fully paid what You owe.  You must pay 

in U.S. dollars, without restrictive terms, and in accordance with 

the Standard Payment Instructions.

	If You do not pay at least the Minimum Payment by the Due 

Date, SunTrust will charge a Late Payment fee, unless Your 

Account is exempt from Late Payment fees.  If You make a 

Late Payment, You will be in Default and You may be subject 

to rate increases.  If You are in Default for any reason, Sun-

Trust can require that the entire outstanding full Balance on 

Your Account be immediately paid.

	SunTrust  may  allocate  Your  Minimum  Payments 

to 

Balances starting with the lowest APR (Annual Percentage 

Rate).    Payments  in  excess  of  the  Minimum  Payment  will 

generally  be  applied  first  to  Balances  with  the  highest  APR 

and any remaining portion to the other Balances in descending 

order  based  on  their  APRs,  unless  SunTrust  is  required  by 

applicable law to use a different payment application method in 

connection with a deferred interest or similar program. 

	Payments  are  normally  applied  to  restore  Your  available 

Credit (the amount of Your unused Credit Limit).  There may 

be  a  delay  in  restoring  Your  available  Credit  until  SunTrust 

determines  whether  a  payment  is  likely  to  be  returned  for 

insufficient funds or for some other reason.

Credit  Limits,  Authorization,  and  Convenience  Checks  – 

spending limits/transaction authorization.

Individual Liability – each Cardholder is individually and jointly 

liable for all Authorized Charges.

Termination – You or SunTrust can terminate or suspend Your 

Credit at any time with/without cause.

Sharing  of  Information  –  how  SunTrust  safeguards  your 

information/how-when SunTrust may disclose Your information to 

others; refers to SunTrust’s Privacy Statement.

Arbitration – the way in which You and SunTrust agree to resolve 

claims; You have the right to opt out of arbitration as the agreed 

upon claims resolution method.

Billing  Dispute  Rights  –  details  Your  rights  if  You  dispute 

charges/are  not  satisfied  with  good/services  You  procure  from 

merchants using Your Card/Account.

Defined Terms – defines all essential terms used in the CA.

SunTrust  calculates  Interest  Charges  using  the  Average  Daily 

Balance  (including  new  transactions)  method.    SunTrust  also 

uses  compounded  interest  in  calculating  Interest  Charges.  

Compounded interest means that interest is added to the principal 

that  You  owe  and  interest  then  applied  each  successive  Billing 

Period  on  the  outstanding  Balance  and  new  charges.    [See  the 

Card Mailer for disclosure of APRs, corresponding DPRs (Daily 

Periodic Rate), Minimum Interest Charge, transaction fees, and 

Other Charges.]

Interest  Rates  and  Interest 

Your eligibility for Credit, initial and on-going Interest Rates, and 

Charges based upon Credit 

other CA terms may vary based upon Your credit worthiness.  You 

Inquiries:

authorize SunTrust to make or have made any credit, employment, 

and  investigative  inquiries  about  You  that  SunTrust  deems 

appropriate  about:    (1)  whether  SunTrust  will  provide  You  with 

a  Card Account  and  if  so  at  what  rates/terms,  (2)  modifications 

to  Your  Card  Account  rates/terms  while  You  maintain  the 

Account, or (3) collection of Credit under Your Account and other 

permissible purposes as the law allows.

Cost on Purchases:

SunTrust will charge the 

Interest Charge (unless 

inapplicable because 

of the Grace Period) on 

Your Purchases from the 

transaction date.

	Any  Purchase  Balance  not  paid  by  the  Due  Date  on  the 

Statement  will  incur  an  Interest  Charge  on  the  following 

Other Charges:

month’s Statement.

	The  cost 

for  Purchases  (DPR 

Interest  Charge,  when 

it  applies)  is  the  Average  Daily  Balance  on  Purchases 

multiplied by (1) the number of days in the Billing Period and 

(2) the applicable DPR.

	You will have a Grace Period on any new Purchases that are 

reflected for the first time on Your current Statement if You pay 

Your New Balance on time each Billing Period.  Those new 

Purchases will not be subject to an Interest Charge during the 

Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

Costs on Cash Advances:

The  costs  for  Cash  Advances  consist  of  (1)  interest  computed 

SunTrust  will  charge 

the 

Interest Charge on Your Cash 

Advances from the date they 

are posted to Your Account.

at  the  applicable  DPR  on  the  Average  Daily  Balance  (for  Cash 

Advances)  and  (2)  Cash  Advance  transaction  fees.    The  DPR 

Interest Charge is the Average Daily Balance on Cash Advances 

multiplied by (1) the number of days in the Billing Period and (2) 

the applicable DPR.  Cash Advances do not have a Grace Period.

Cost on Overdraft 

Advances:

SunTrust  will  charge 

the 

Interest  Charge  on  Your 

Overdraft Advances from the 

date they are posted to Your 

Account.

Costs on Balance 

Transfers:

When SunTrust provides You 

a  Balance Transfer  check  or 

Balance  Transfer 

request 

form  or  when  You  request  a 

Balance  Transfer,  SunTrust 

will 

charge 

the 

Interest 

Charge  on  Your  Balance 

Transfer  from  the  date  it  is 

posted to Your Account.

Foreign Currency 

Exchange Fee on 

Non-US Transactions:

The  cost  on  Overdraft Advances  (DPR  Interest  Charge)  is  the 

Average Daily Balance on Overdraft Advances multiplied by (1) 

the  number  of  days  in  the  Billing  Period  and  (2)  the  applicable 

DPR.    In  accordance  with  its  Rules  and  Regulations  for  Deposit 

Accounts, SunTrust will assess You its usual deposit account fee 

for such service, separately, and as part of Your deposit Account 

fees.  Overdraft Advances do not have a Grace Period.

	The  costs  for  Balance  Transfers  consist  of  (1)  interest 

computed  at  the  applicable  DPR  on  the  Average  Daily 

Balance  (for  Balance  Transfers)  and  (2)  Balance  Transfer 

transaction fees.

	The DPR Interest Charge is the Average Daily Balance on 

Balance Transfers multiplied by (1) the number of days in the 

Billing Period and (2) the applicable DPR.

	SunTrust may from time to time offer You Balance Transfer 

Promotional Offers with different Balance Transfer Interest 

Charges  and  transaction  fees  than  the  Card  Mailer  terms.  

Those different Interest Charges and fees will be disclosed in 

the  Balance  Transfer  Promotional  Offer.    Unless  SunTrust 

informs  You  otherwise,  Balance  Transfers  do  not  have  a 

Grace Period.

	All  Purchase  and  Cash  Advance  transactions  processed  in 

a foreign currency will be converted to U.S. dollars under the 

regulations (which affect rate and actual date of the exchange) 

of  the  Card  Association  before  being  charged  to  Your 

Account.

	SunTrust will assess a foreign currency transaction fee for all 

Purchase transactions processed in a foreign currency.  

	Conversion  may  occur  on  a  date  other  than  the  date  of  the 

transaction  or  the  date  the  transaction  is  posted  to  Your 

Statement,  which  may  affect  the  conversion  rate  used.    If  a 

Credit  transaction  is  processed  and  has  a  processing  date 

different than the original transaction, then the exchange rate 

of  the  Credit  can  be  greater/less  than  that  of  the  original 

transaction.

Minimum Interest Charges:

If You incur Interest Charges in any Billing Period, a minimum 

The costs for Cash Advances consist of (1) interest computed at the applicable DPR on the Average 

Late Payment Fee.  Unless Your Account is exempt from Late 

Payment fees, if SunTrust has not received at least the Minimum 

Payment  by  its  Due  Date  as  shown  on  a  Statement,  SunTrust 

will  add  a  Late  Payment  fee  to  Your  Purchase  Balance  based 

on the New Balance outstanding as of the Closing Date for the 

Statement.

Annual Fee.  If Your Account has an annual fee, it will be shown 

on the Card Mailer, and SunTrust will add the annual fee to Your 

Purchase Balance.

Returned  Payment  Fee.    Unless  Your Account  is  exempt  from 

Returned Payment fees, SunTrust will add a Returned Payment 

fee  to  Your  Purchase  Balance  if  (1)  a  payment  that  You  make 

or  authorize  is  returned  to  SunTrust  unpaid;  or  (2)  any  Balance 

Transfer,  Cash  Advance,  or  Promotional  Balance  check  is 

dishonored  for  any  reason.  This  fee  may  be  imposed  even  if 

Your payment is later re-presented to and paid by Your financial 

institution.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee 

to Your Purchase Balance if You ask SunTrust to stop payment 

on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Statements, 

sales  drafts,  etc.,  to  You  upon  request.  If  You  request  copies  of 

more  than  two  items  during  a  Billing  Period,  SunTrust  will  add 

a fee to Your Purchase Balance up to $5.00 for each additional 

copy unless prohibited by applicable law.  SunTrust will not impose 

any fee if Your request is made in connection with written notice 

of a billing error.

Phone Pay Fee.  If SunTrust agrees to permit You to pay Your bill 

via phone pay and applicable law allows, You agree that SunTrust 

will add the phone pay fee disclosed at the time of Your request to 

Your Purchase Balance.

Interest  Charge  will  post  to  Your  Account  (such  minimum 

Interest  Charge  shown  as  the  “Minimum  Interest  Charge”  on 

Your Statement).

Interest Charges and 

Transaction Fees

The conditions under which Interest Charges and transaction fees 

apply depend upon whether the transaction is a Purchase, Cash 

Advance, Overdraft Advance, Balance Transfer, or Promotion-

al Offer.

SunTrust calculates Interest Charges using the Average Daily Balance (including new transactions) 

method.    SunTrust  also  uses  compounded  interest  in  calculating  Interest  Charges.    Compounded 

interest  means  that  interest  is  added  to  the  principal  that  You  owe  and  interest  then  applied  each 

successive Billing Period on the outstanding Balance and new charges.

Interest Charges that apply on Your Account are set forth in the Card Mailer.

Interest Charge for 

Cost:  Interest Charge (Average Daily Balance for Purchases x 

Purchases

no. days in Billing Period x DPR)

Any Purchase Balance not paid by the Due Date on the Statement will incur an Interest Charge on 

the following month’s Statement.  The cost for Purchases (DPR Interest Charge, when it applies) is the 

Average Daily Balance on Purchases multiplied by (1) the number of days in the Billing Period and 

Promotional Rate.

(2) the applicable DPR.

You will have a Grace Period on any new Purchases that are reflected for the first time on Your current 

Statement if You pay Your New Balance on time each Billing Period.  Those new Purchases will not be 

subject to an Interest Charge during the Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

SunTrust will charge the Interest Charge (unless inapplicable because of the Grace Period) on Your 

Purchases from the transaction date.

The DPR for Purchases (that are subject to Interest Charges) may or may not vary each month based 

on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a Variable 

or a Non-variable APR.

Interest Charge and 

Costs:  Interest Charge (Average Daily Balance for Cash 

Transaction Fees for Cash 

Advances x no. days in Billing Period x DPR) + Cash Advance 

Advances

transaction fees.

Daily Balance (for Cash Advances) and (2) Cash Advance transaction fees.

The  DPR  Interest  Charge  is  the  Average  Daily  Balance  on  Cash  Advances  multiplied  by  (1)  the 

number of days in the Billing Period and (2) the applicable DPR.  The Cash Advance transaction fee is 

disclosed in the Card Mailer.

The DPR for Cash Advances may or may not vary each month based on changes in the Index Rate.  The 

Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

Changes

SunTrust  can  change  some  of  Your  rates  and  other  terms 

in accordance with applicable law.  This table shows some 

possible changes.

Type of change

What may trigger change

Advance 

notice 

of 

SunTrust will charge the Interest Charge on Your Cash Advances from the date they are posted to Your 

Account.  Cash Advances do not have a Grace Period.

Interest Rate increase on new 

In  the  first  year,  a  Promotional 

Promotional  Rate  ends 

charges

Rate  ends  or  the  Index  Rate 

or  Index  Rate  changes, 

changes; after that, any reason

no  notice;  otherwise,  45 

Interest Charge for 

Overdraft Advances

Cost:    Interest  Charge  (Average  Daily  Balance  for  Overdraft 

Advances x no. days in Billing Period x DPR) 

Other Charges

change

days

Interest Rate increase on exist-

Promotional  period  ends,  Index 

No notice requirement or 

ing Balances

Rate changes, or Your Account 

per terms of the workout 

is in a workout arrangement

arrangement

Increase or decrease to Credit 

Any reason

None

Limit

Some fees and other terms

Can change for any reason

Up to 45 days for certain 

fees  and  Minimum  Pay-

ment changes

The cost on Overdraft Advances (DPR Interest Charge) is the Average Daily Balance on Overdraft 

Advances multiplied by (1) the number of days in the Billing Period and (2) the applicable DPR.  In 

accordance  with  its  Rules  and  Regulations  for  Deposit Accounts,  SunTrust  will  assess  You  its  usual 

deposit account fee for such service, separately, and as part of Your deposit account fees.

The DPR for Overdraft Advances may or may not vary each month based on changes in the Index 

Rate.  The Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

SunTrust will charge the Interest Charge on Your Overdraft Advances from the date they are posted to 

Your Account.  Overdraft Advances do not have a Grace Period.

Interest Charge and 

Transaction Fees for 

Balance Transfers

Costs:    Interest  Charge  (Average  Daily  Balance  for  Balance 

Transfers x no. days in Billing Period x DPR) + Balance Transfer 

transaction fees.

Secured Card Account 

For each bolded word or phrase, the definition is provided at

Agreement

https://www.suntrust.com/PersonalBanking/EverydayBank-

The costs for Balance Transfers consist of (1) interest computed at the applicable DPR on the Average 

AGREEMENT TERMS

ing/CreditCards

Daily Balance (for Balance Transfers) and (2) Balance Transfer transaction fees.

and in the definitions section at the end of this Agreement.

Your Card Account Agreement with SunTrust starts and You agree to these terms when You accept 

and/or sign the Card or You or an Authorized User use(s) the Card or Account, thus obtaining credit 

from SunTrust.

Costs

You may use Your Card and Account to make Purchases, Cash Advances, Overdraft Advances and 

Balance Transfers. Each type of charge will have its own Balance.  Each type of Balance may have a 

separate DPR and corresponding Interest Charges.

Advances).

You agree to pay SunTrust for all credit extended on Your Account, plus any Interest Charges, Other 

Charges  and  other  fees  and  amounts  properly  charged  to  Your  Account.    You  agree  to  use  Your 

Account only for legal transactions.  It is not SunTrust’s responsibility to make sure You only use Your 

Account for legal transactions, and You will remain responsible to pay for any transactions whether legal 

or not.  SunTrust may decline authorization for any Internet gambling transaction.  SunTrust will not be 

liable if You engage in an illegal transaction.

The DPR Interest Charge is the Average Daily Balance on Balance Transfers multiplied by (1) the 

number of days in the Billing Period and (2) the applicable DPR.  The Balance Transfer transaction 

fee  for  a  ‘regular’  Balance  Transfer  or  ‘Promotional  Balance’  Balance  Transfer  is  disclosed  in  the 

Card Mailer; provided, that SunTrust may from time to time offer You Balance Transfer Promotional 

Offers  with  different  Balance  Transfer  Interest  Charges  and  transaction  fees  than  the  Card  Mailer 

terms.  Those different Interest Charges and fees will be disclosed in the Balance Transfer Promotional 

Offer. SunTrust will add the Balance Transfer fee to the ‘Balance Transfer’ Balance of Your Account, 

unless SunTrust informs You when You make a Balance Transfer that the Balance Transfer amount 

and  Balance  Transfer  fee  will  be  added  to  another  category  of  Balance  (e.g.,  Purchases  or  Cash 

Unless  SunTrust  informs  You  otherwise,  Balance  Transfers  do  not  have  a  Grace  Period.    When 

SunTrust  provides  You  a  Balance  Transfer  check  or  Balance  Transfer  request  form  or  when  You 

request a Balance Transfer, SunTrust will charge the Interest Charge on Your Balance Transfer from 

the date it is posted to Your Account.

The DPR for Balance Transfers (that are subject to Interest Charges) may or may not vary each month 

Purchase Balance.

Interest Charge for 

Promotional Balances

Cost:  Interest Charge (Average Daily Balance for Promotional 
Balances x no. days in Billing Period x Promotional Rate DPR) 

SunTrust  may  from  time  to  time  offer  You  a  Promotional  Rate  on  certain  Purchases  or  Balance 
Transfers through Promotional Offers.  If You accept a Promotional Offer, the resulting Promotional 
Balance will be subject to the terms of that specific Promotional Offer and this Agreement.  In each 
Promotional Balance program, any new or different terms of the program not disclosed in this Agreement 
(such as the APR, effective dates and other special terms) will be detailed in the Promotional Offer.

The DPR Interest Charge is the Average Daily Balance on Promotional Balances multiplied by (1) the 
number of days in the Billing Period and (2) the applicable DPR.

The  Promotional  Rate  will  apply  to  those  Promotional  Balances  until  the  Promotional  Offer 
Termination Date. A Promotional Balance will not, after the Termination Date, be eligible for another 

After the Termination Date, Your Promotional Rate will change to Your regular Purchases DPR, unless 
disclosed otherwise in the Promotional Offer.  If the reason for the Termination Date is a Delinquency 
Triggering Event, SunTrust will change the DPR that applies to Your new and outstanding Promotional 
Balances  to  the  Purchase  DPR  and  corresponding  APR,  after  SunTrust  provides  You  any  notice 

required by applicable law.

Minimum Interest Charge

If You incur Interest Charges in any Billing Period, a minimum Interest Charge will post to Your Account 
(such minimum Interest Charge shown as the “Minimum Interest Charge” on Your Statement). If You 
incur Interest Charges in any Billing Period, the Minimum Interest Charge will be no less than the 
amount disclosed in the Card Mailer.  SunTrust may allocate the Minimum Interest Charge among Your 
various Balances in the manner that SunTrust elects as permitted by applicable law.

Foreign Currency Exchange Fee for Non-US Transactions

All Purchase and Cash Advance transactions processed in a foreign currency will be converted to U.S. 
dollars under the regulations of the  Card Association before being charged to  Your Account.  (The 
exchange rate that the Card Association uses to convert currency is a rate the Card Association selects 
either from the range of rates available in the wholesale currency markets for the applicable processing 
date  (which  rate  may  vary  from  the  rate  the  Card  Association  itself  receives)  or  the  government-

mandated rate in effect on the applicable processing date.)

Conversion may occur on a date other than the date of the transaction or the date the transaction is posted 
to Your Statement, which may affect the conversion rate used.  If a Credit transaction is processed and 
has a processing date different than the original transaction, then the exchange rate of the Credit can be 

greater/less than that of the original transaction.

SunTrust  will  assess  a  foreign  currency  transaction  fee  for  all  Purchase  transactions  processed  in 
a  foreign  currency.  The  foreign  currency  transaction  fee  is  disclosed  in  the  Card  Mailer  and  will  be 
calculated after each Purchase transaction has been converted from a foreign currency.

Late Payment Fee.  Unless Your Account is exempt from Late Payment fees, if SunTrust has not 
received at least the Minimum Payment by its Due Date as shown on a Statement, SunTrust will 
add a Late Payment fee to Your Purchase Balance based on the New Balance outstanding as of 
the Closing Date for the Statement.  The Late Payment fee is stated on the Card Mailer.

Annual Fee.  If Your Account has an annual fee, it will be shown on the Card Mailer, and SunTrust 
will add the annual fee to Your Purchase Balance.  If an annual fee is applicable to Your Account, 
SunTrust will provide You with notice of that annual fee in the manner required by law and explain 
how You may terminate Credit availability under the Account to avoid paying any such annual fee.  
If You do not terminate the Account, the terms disclosed will continue to apply.

Returned Payment Fee.  Unless Your Account is exempt from Returned Payment fees, SunTrust 
will add a Returned Payment fee to Your Purchase Balance if (1) a payment that You make or au-
thorize is returned to SunTrust unpaid (for example, if a check or an electronic funds transfer to Sun-
Trust is returned for insufficient funds or is returned because it is not signed or cannot be processed 
for any reason); or (2) any Balance Transfer, Cash Advance, or Promotional Balance check is 
dishonored for any reason. This fee may be imposed even if Your payment is later re-presented to 
and paid by Your financial institution.  The Returned Payment fee is stated on the Card Mailer.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee to Your Purchase Balance if 
You ask SunTrust to stop payment on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Items to You upon request. If You request 
copies of more than two Items during a Billing Period, SunTrust will add a fee to Your Purchase 
Balance up to $5.00 for each additional copy unless prohibited by applicable law.  SunTrust will not 
impose any fee if Your request is made in connection with written notice of a billing error.

Phone Pay Fee.  From time to time, You may request that SunTrust assist You in making an ex-
pedited Account payment from a designated deposit account, so that the payment can be credited 
to Your Account as of the day of Your call (or on the following business day, for calls made after 
the applicable cut-off time for payments). If SunTrust agrees to do so and applicable law allows, 
You agree that SunTrust will add the phone pay fee disclosed at the time of Your request to Your 

If  You  elect  to  link  Your  SunTrust  eligible  Consumer  Checking Account,  Savings Account  or  Money 
Market Savings Account to this SunTrust Credit Card for overdraft protection (the “Protected Account”), 
funds will be transferred from Your Credit Card Account (the “Protector Account”) into Your Protected 
Account when checks, bill pay, or other debit transactions would cause Your Protected Account to be 
overdrawn if those transactions are paid. 

Transfers will be made in $100 increments from the Protector Account to Your Protected Account.  
These transfers shall be considered a “Cash Advance” as that term is defined under Your Credit Card 
Account Agreement. Fees and interest rates for Cash Advances are disclosed to clients in their Credit 
Card Account Agreement and may be higher than those associated with other Credit Card transactions.  
There  is  no  Grace  Period  for  Cash  Advances,  meaning  finance  charges  will  accrue  from  the  date 
the  Cash Advance  is  posted  to  Your  Credit  Card Account.    If  the  available  Credit  on  Your  Credit 
Card Account (i.e. Credit Limit or the available Cash Advance limit) is insufficient to cover the entire 
overdraft, we may make transfers to pay individual debit Items up to the available accessible Credit on 
Your Credit Card Account. For example, if Your deposit account has a Balance of $10.00 and a check 
or other debit item for $80.00 is presented for payment, which if paid would cause Your deposit account to 
be overdrawn, a transfer of $100 will be made from Your Credit Card Account to Your deposit account 
and an overdraft protection Cash Advance of $100 will post to this Account.  We will also charge an 
additional Overdraft Protection transfer fee to Your Protected Account for each day a transfer is made, 
as disclosed in the Personal Deposit Accounts Fee Schedule.    

Be advised that we reserve the right to not initiate transfers to cover overdrafts and to return the debit 
item(s) for non-sufficient funds.  By way of example only, we ordinarily will not initiate an overdraft transfer 
or advance funds as a Cash Advance under the following circumstances: (i) if You are in Default under 
Your  Credit  Card  Account  Agreement;  (ii)  if  the  Cash  Advance  would  cause  You  to  exceed  the 
available Credit for a given transaction; (iii) if Your Credit Card is in a closed or blocked status (e.g. 
due to fraud); (iv) if You fail to make a Credit Card payment by its Due Date; and/or (v) if You exceed 
any Credit Card limit on Your Credit Card Account.  In these instances, an overdraft or returned item 
fee for each debited item will be charged to the Protected Account, which is disclosed in the Personal 
Deposit Accounts Fee Schedule.  

Overdraft  protection  is  only  available  for  active  Credit  Card  Accounts,  but  be  advised  that  linking  a 
deposit  account  to  a  Credit  Card  does  not  automatically  activate  that  Card.  Conversely,  canceling 
overdraft protection will not cancel a Credit Card.

A Cash Advance transfer to the Protected Account due to overdraft protection will not activate Your 
Credit Card.  Canceling overdraft protection will not close Your Credit Card. However, closing a Credit 
Card Account will cancel the overdraft protection service.

Payments

Amendment (Changes) and Assignment

IMPORTANT NOTICE: In accordance with applicable law, SunTrust may unilaterally change the APRs,  
Other Charges, and other terms of this Agreement at any time. This includes modifications, deletions 
and the addition of new provisions, including non-financial provisions (for example, SunTrust may add 
provisions relating to SunTrust’s enforcement rights or the resolution of claims and disputes). SunTrust 
will send You notice in the manner and method (written communication or update to online Agreement) 
and time required by law for the changes being made to Your Account and/or this Agreement. The online 
version of the Agreement is available at https://www.suntrust.com/PersonalBanking/EverydayBanking/
CreditCards. Changes to this Agreement will be automatically effective on the date SunTrust specifies or 
provides an updated Agreement, except as otherwise provided in any change in terms notice SunTrust 
provides. You are bound by changes to this Agreement as of the date updates are published.  However, 
use of Your Account is not necessary for a change in terms to be effective. You will have the right to 
reject  a  change  in  terms  and  pay  off  Your Account  in  the  same  manner  and  under  the  same  terms 
and conditions as then in effect, as described in any change in terms notice. SunTrust may terminate 
or  suspend  Your  ability  to  use  the  Account  if  You  reject  certain  changes,  to  the  extent  permitted  by 
applicable law and as described in any change in terms notice that SunTrust provides.

Assignment Rights

SunTrust has the right to Assign its rights under this Agreement, the Account, and any amount You 
owe to SunTrust. SunTrust may Assign its rights without my consent and without prior notice to me. 
The  rights  and  benefits  of  SunTrust  under  the  Agreement  and  Account  shall  automatically  transfer 
to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 
through a merger with SunTrust. You do not have the right to assign or transfer Your rights under this 
Agreement or the Account.

Additional Information

Your liability for unauthorized use of the Card

To report a lost/stolen Card call: 1-800-477-9702. State that You are reporting a lost/stolen Card.  
You must notify the Bank promptly in the event of loss, theft, or unauthorized use of Your Card.  This 
notification responsibility means that You should regularly check Your Statements to review charges that 
post to Your Account to confirm that unauthorized charges have not posted to Your Account.

You may be liable for the unauthorized use of Your Card. If unauthorized use of Your Account occurs, 
You agree to cooperate with SunTrust and law enforcement authorities in identifying the unauthorized 
user.  However, You will not be liable for unauthorized use that occurs after You notify SunTrust orally or 
in writing of the loss, theft, or possible unauthorized use. In any case, Your liability will not exceed $50 for 
each occurrence of loss or theft or any lesser amount required by applicable law or the requirements of 
the Card Association. You may write to SunTrust at: Cardholder Services, P.O. Box 621569, Orlando, 
FL  32862-1569.

What You Pay, When, How, and what happens if You pay late

Ownership of the Card

SunTrust will send Your Statement to the address that the Bank has on file for You.  You agree to pay 
all Authorized Charges on the Statement.  You have the option of paying in full the New Balance shown 
on each Statement or paying in installments that at least equal the amount of the Minimum Payment 
shown on Your Statement.

In either case, the payment Due Date will be at least 25 days after the Closing Date.  The Minimum 
Payment will include any amount past due or over the Credit Limit plus the greater of (1) $25.00, (2) 2% 
of the New Balance, or (3) 1% of the New Balance plus current Interest Charges and Other Charges.  
The  Minimum  Payment  amount  will  either  be  rounded  up  or  down  to  the  nearest  dollar.  If  the  New 
Balance is less than $25.00, the Minimum Payment will be the New Balance. If You pay more than the 
Minimum Payment, You still must make the Minimum Payment on subsequent Statements until You 
have fully paid what You owe.

You must pay in U.S. dollars, without restrictive terms, and in accordance with the Standard Payment 
Instructions.  You  must  contact  SunTrust  at  least  3  business  days  before  an  automated  payment  is 
scheduled, if You want to stop payment on the amount You think is wrong.

If You do not pay at least the Minimum Payment by the Due Date, SunTrust will charge a Late Payment 
fee, unless Your Account is exempt from Late Payment fees.  If You make a Late Payment, You will be 
in Default and You may be subject to rate increases.  If You are in Default for any reason, SunTrust can 
require that the entire full Balance on Your Account be immediately paid. If You do not immediately pay 
SunTrust the entire full Balance due when required, except as specifically addressed in the Arbitration 
Provision of this Agreement, You will be liable to SunTrust for collection costs that SunTrust incurs, 
including reasonable attorneys’ fees and expenses of legal actions to the extent permitted by applicable 
law.  Where  required  by  state  law  SunTrust  will  provide  You  with  notice  and  a  right  to  remedy  Your 
Default in accordance with that law. SunTrust’s acceptance of a payment after the payment Due Date 
or after You have exceeded Your Credit Limit does not waive SunTrust’s right to require immediate 
payment of Your entire full Balance.

How SunTrust will apply payments

You agree that the Minimum Payments on Your Account will be applied in the order SunTrust selects 
in  accordance  with  applicable  law.    SunTrust  may  allocate  Your  Minimum  Payments  to  Balances 
starting with the lowest APR.  Payments in excess of the Minimum Payment will generally be applied 
first to Balances with the highest APR and any remaining portion to the other Balances in descending 
order based on their APRs, unless SunTrust is required by applicable law to use a different payment 
application  method  in  connection  with  a  deferred  interest  or  similar  program.  Payments  are  normally 
applied to restore Your available Credit (the amount of Your unused Credit Limit).  There may be a delay 
in restoring Your available Credit until SunTrust determines whether a payment is likely to be returned for 
insufficient funds or for some other reason.

Your Card and any Convenience Checks or other Credit instrument or device that SunTrust provides to 
You are SunTrust’s property and must be returned to SunTrust or SunTrust’s agent immediately upon 
demand. At SunTrust’s request You will destroy Your Card, other Credit instruments or devices and/or 
special checks, by cutting them in half and surrendering those items to SunTrust or SunTrust’s agent by 
mailing them to SunTrust or dropping them off at SunTrust’s office.

Credit Limits, Authorization, and Convenience Checks

Unless Your Account type or SunTrust permits You to exceed Your Credit Limit, You agree to not 
exceed the Credit Limit that SunTrust establishes for You, but if You do, You agree to pay the over 
Credit  Limit  amount  as  part  of  Your  next  Minimum  Payment.  SunTrust  may  raise  or  lower  Your 
Credit  Limit  at  SunTrust’s  discretion,  as  permitted  by  applicable  law.    SunTrust  is  not  liable  to  You 
for decreases that affect Your Credit Limit or spending limits. Each of You may request an increase to 
the Credit Limit of a joint Account. If You were required to have a joint Account because one of You 
was less than 21 years of age when Your Account was opened and that individual remains less than 21 
years of age when SunTrust considers raising the Credit Limit of Your joint Account, SunTrust will not 
increase the Credit Limit until all of You approve and assume in writing joint liability for an increase to the 
Credit Limit of the joint Account. SunTrust may establish separate limits that restrict the amount of the 
Credit Limit available for Cash Advances or Balance Transfers.  SunTrust may decline authorization 
for any transaction at any time.  SunTrust is not liable for declining authorization for any transaction, 
regardless of SunTrust’s reason.  All transactions on Your Account are subject to approval based upon 
Your Account status, available Credit, credit history and other factors.  You may not stop the payment 
of any Card transaction.

SunTrust may reject and return unpaid any Convenience Check that You write for any reason.  You 
must pay SunTrust for any Convenience Check that SunTrust pays, even if SunTrust were permitted 
to reject and return the Convenience Check, unless the Convenience Check constitutes unauthorized 
use.  SunTrust may refuse to issue Convenience Checks or, upon notice to You, refuse to permit the 
use of Convenience Checks already issued.  You may call SunTrust at 1-800-477-9702 to place a stop 
payment on an unpaid Convenience Check.  SunTrust will charge the stop payment fee.  You must 
provide SunTrust the date, amount, name of payee, and the number of the Convenience Check.  If 
any information You provide is incorrect or if You do not afford SunTrust a reasonable opportunity to act 
on Your request, SunTrust may not be able to stop payment.  Once a Convenience Check has been 
paid, SunTrust will not be able to reverse the payment.  Your stop payment request will remain valid for 
6 months.  You must renew Your request before it expires if You want SunTrust to continue honoring 
the stop payment request after the initial 6 month period.  You agree to hold harmless and indemnify 
SunTrust  from  any  losses,  expenses  and  costs,  including  attorneys’  fees  incurred  by  SunTrust,  for 
preventing or failing to prevent payment.

How  will  SunTrust  apply 

	You agree that the Minimum Payments on Your Account will 

Your payments?

be applied in the order SunTrust selects.

SECURED CARD ACCOUNT AGREEMENT

Table of Contents

SECURITY INTEREST 

SUMMARY OF KEY TERMS 

AGREEMENT TERMS

Amendment (Changes) and Assignment 

Costs

Overdraft Protection 

Payments

Additional Information

Arbitration Provision 

Your Billing Rights 

Security Agreement

P-1909

Rev. 3/20

What  You  Pay,  when,  how, 

and  what  happens  if  You 

pay late?

hereby authorize SunTrust to convert Your Savings Account to a Essential Savings account.

This  Essential  Savings  account  will  be  titled  in  the  same  name(s)  as  the  Savings  Account 

that  secured  Your  Card Account.  Your  access  to  the  Essential  Savings  account  will  not  be 

restricted. This means You may make additional deposits and withdrawals You must enroll your 

account for online banking and register to receive paperless statements to avoid the $3 paper 

statement monthly fee. If You do choose to receive paper account statements through U.S. Mail 

a $3 monthly fee will be charged. Other fees might apply – see: for full Essential Savings account 

terms and conditions on the Personal Deposit Accounts Fee Schedule https://www.suntrust.com/

content/dam/suntrust/us/en/personal-banking/2019/documents/fs-retail-english.pdf.

If  You  do  not  wish  to  maintain  an  Essential  Savings  account  with  these  funds,  call 

SunTrust at 800-786-8787 or visit a SunTrust branch after SunTrust converts Your existing 

Savings Account to an Essential Savings account to request some other disposition of 

these funds, and SunTrust will honor Your request.

Duration of Security Agreement

Your security agreement will remain in effect until (a) all of Your debt to the Bank on Your Card Account 

has been paid in full and (b) all other obligations secured by this Agreement have been fulfilled.

Waiver of Rights and Other Legal Matters regarding the Security Interest

You  waive  any  right  to  require  SunTrust  to:  (a)  proceed  against  You,  any  other  Cardholder,  or 

Authorized User on Your Card Account; or (b) proceed against or exhaust any security held under this 

security agreement before SunTrust pursues any other remedy in SunTrust’s power.  The Bank’s rights 

stated in this security agreement are in addition to any others SunTrust has under applicable law.  If there 

is a conflict regarding this security interest and any other agreement, this Agreement will control.  You 

represent that no insolvency proceeding or general assignment for creditors is pending that would affect 

Your grant of this security interest.  You waive any defense You may have against SunTrust, associated 

with this security interest.

PLEDGE OF SECURITY 

The most current version of this Security Agreement shall be 

INTEREST IN YOUR 

SECURED SAVINGS 

ACCOUNT

published online. The online version of the agreement super-

sedes any prior written version. Bolded words or phrases are 

defined terms, which are explained in the Definitions section 

of the Card Account Agreement.

Your Card Account is a secured account, meaning You have pledged collateral to ensure repayment 

of the Credit that SunTrust provides You and any other debt that You owe SunTrust on Your Card 

Assignment

Account.

Pledge of Collateral

SunTrust has the right to Assign its rights under the Security Agreement and the Savings Account. 

SunTrust may Assign its rights without Your consent and without prior notice to You. The rights and 

benefits of SunTrust under the Security Agreement and Savings Account shall automatically transfer 

to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 

In consideration for the Bank issuing this Card Account to You, You have opened a Savings Account 

called the “Secured Card Savings Account” according to these parameters.  The Savings Account must:

	be titled in the same name(s) of the initial Cardholder(s) when the Card Account is opened and 

no other name(s);

	be opened with a deposit that equals the amount of Your revolving Credit Limit; and

	remain open during the duration of Your Card Account.

through a merger with SunTrust. 

Enforcement of Security Interest

You hereby irrevocably appoint the Bank as attorney-in-fact to execute any instruments required to satisfy 

Your  debt  under  the  Card Account.  The  most  current  version  of  this  Card Account Agreement  shall 

You cannot add/change Cardholders on Your Card Account after it is established, as the Cardholder 

be published online. The online version of the agreement supersedes any prior written version. Bolded 

and Savings Account owner names must match.

words or phrases are defined terms, which are explained in the Definitions section of the Card Account 

To secure all amounts You may owe, including but not limited to interest, fees, and charges, which accrue 

on Your Card Account and all of Your other obligations on Your Card Account, You assign, transfer, 

and pledge a security interest in and grant the Bank all rights, title, and interest in the Savings Account 

and in all renewals, additions, and funds/earnings of the Savings Account.  If Your Savings Account 

is closed for any reason, SunTrust may terminate Your Card Account in accordance with the terms of 

this Agreement.

Agreement.

Secured Card Account 

For each bolded word or phrase, the definition is provided at

Agreement

https://www.suntrust.com/PersonalBanking/

SUMMARY OF KEY TERMS

EverydayBanking/CreditCards and in the definitions section 

at the end of this Agreement.

The  primary  rules  and  regulations  for  your  Savings  Account  are  described  in  the  Bank  Rules  and 

Regulations  for  Deposit  Accounts  booklet  provided  to  You  separately.    This  Savings  Account  has 

CA Terms?

When are You bound by the 

Your  Card  Account  Agreement  with  SunTrust  starts  and  You 

What types of transactions 

might  You  make  with  the 

Card/Account and how are 

these transactions itemized 

on Your bill each month?

agree to the terms when (1) You accept and/or sign the Card or 

(2) You or an Authorized User use(s) the Card or Account, thus 

obtaining Credit from SunTrust.

	You may use Your Card/Account to make legal Purchases, 

Cash Advances,  Overdraft Advances  and  Balance  Trans-

fers.    You  are  responsible  for  transactions  that  You,  other 

Cardholders, and Authorized Users make, whether the trans-

actions are legal or not.

	Each  type  of  transaction  has  different  associated  costs  and 

terms; each transaction type and associated costs are grouped 

together  and  detailed  in  Your  monthly  Statement  (Card Ac-

count  bill)  by  transaction  type.    The  combined  outstanding 

amount of each transaction type is Your New Balance due on 

Your Account each month (Billing Period).  You must pay all 

Interest Charges, fees, and Other Charges properly charged 

to Your Account.

Interest Charges and 

Transaction Fees in 

General:

additional terms/restrictions that include the following.

	At all times during the duration of Your Card Account, You must maintain funds in the Savings 

Account that cover the amount of Your Credit Limit.

	You may not make withdrawals from the Savings Account while it secures Your Card Account.  

This restriction includes, but is not limited to, withdrawals of any funds at a branch, through an 

ATM, through online transactions, through overdraft protection to a checking account, or by any 

other method.

Limit.

	You are not allowed to make additional deposits to this Savings Account, except when additional 

deposit(s) is/are required for the Savings Account balance to cover the Card Account Credit 

	No  transfer  of  ownership  of  the  Savings  Account  to  another  person  upon  death  of  the 

Cardholder(s) is permitted.

Right of Bank to Control and Use Savings Account

You  agree  that  this  security  interest,  pledge,  and  assignment  provides  the  Bank  the  right  to  redeem, 

collect, and withdraw any part or the full amount of the Savings Account to satisfy Your obligations under 

this Agreement upon Your Default under this Agreement or if Your Card Account is terminated for any 

reason.  You acknowledge and agree that this security interest, pledge, and assignment gives the Bank 

exclusive control over the Savings Account.  You agree that if Your Card Account is closed for any 

reason, SunTrust may apply funds in the Savings Account to pay off any balance on the Card Account.

What SunTrust Does with Funds Remaining in Savings Account When Savings Account May 

Be Closed or is No Longer Required

1. 

If You Default under this Agreement or Your Card Account is terminated for any reason and 

SunTrust must apply funds in the Savings Account to pay off any outstanding Balance on Your 

Card Account, if funds remain in the Savings Account after SunTrust pays off the Balance 

on the Card Account, SunTrust will remit these funds to You within 30 days after Your Card 

Account is closed.

2. 

If SunTrust graduates You to an unsecured credit card account so that the Savings Account 

and security interest are no longer required and Your Card Account is in good standing, You 

	SunTrust will send You a monthly Statement (bill).  You agree 

to pay all Authorized Charges on the Statement.  You have 

the option of paying in full the New Balance shown on each 

Statement  or  paying  in  installments  that  at  least  equal  the 

amount of the Minimum Payment shown on Your Statement.  

In either case, the payment Due Date will be at least 25 days 

after the Closing Date of Your Statement.

	The Minimum Payment will include any amount past due or 

over Your Credit Limit plus the greater of (1) $25.00, (2) 2% of 

the New Balance, or (3) 1% of the New Balance plus current 

Interest Charges and Other Charges.  If the New Balance 

is less than $25.00, the Minimum Payment will be the New 

Balance. If You pay more than the Minimum Payment, You 

still must make the Minimum Payment on subsequent State-

ments until You have fully paid what You owe.  You must pay 

in U.S. dollars, without restrictive terms, and in accordance with 

the Standard Payment Instructions.

	If You do not pay at least the Minimum Payment by the Due 

Date, SunTrust will charge a Late Payment fee, unless Your 

Account is exempt from Late Payment fees.  If You make a 

Late Payment, You will be in Default and You may be subject 

to rate increases.  If You are in Default for any reason, Sun-

Trust can require that the entire outstanding full Balance on 

Your Account be immediately paid.

	SunTrust  may  allocate  Your  Minimum  Payments 

to 

Balances starting with the lowest APR (Annual Percentage 

Rate).    Payments  in  excess  of  the  Minimum  Payment  will 

generally  be  applied  first  to  Balances  with  the  highest  APR 

and any remaining portion to the other Balances in descending 

order  based  on  their  APRs,  unless  SunTrust  is  required  by 

applicable law to use a different payment application method in 

connection with a deferred interest or similar program. 

	Payments  are  normally  applied  to  restore  Your  available 

Credit (the amount of Your unused Credit Limit).  There may 

be  a  delay  in  restoring  Your  available  Credit  until  SunTrust 

determines  whether  a  payment  is  likely  to  be  returned  for 

insufficient funds or for some other reason.

Credit  Limits,  Authorization,  and  Convenience  Checks  – 

spending limits/transaction authorization.

Individual Liability – each Cardholder is individually and jointly 

liable for all Authorized Charges.

Termination – You or SunTrust can terminate or suspend Your 

Credit at any time with/without cause.

Sharing  of  Information  –  how  SunTrust  safeguards  your 

information/how-when SunTrust may disclose Your information to 

others; refers to SunTrust’s Privacy Statement.

Arbitration – the way in which You and SunTrust agree to resolve 

claims; You have the right to opt out of arbitration as the agreed 

upon claims resolution method.

Billing  Dispute  Rights  –  details  Your  rights  if  You  dispute 

charges/are  not  satisfied  with  good/services  You  procure  from 

merchants using Your Card/Account.

Defined Terms – defines all essential terms used in the CA.

SunTrust  calculates  Interest  Charges  using  the  Average  Daily 

Balance  (including  new  transactions)  method.    SunTrust  also 

uses  compounded  interest  in  calculating  Interest  Charges.  

Compounded interest means that interest is added to the principal 

that  You  owe  and  interest  then  applied  each  successive  Billing 

Period  on  the  outstanding  Balance  and  new  charges.    [See  the 

Card Mailer for disclosure of APRs, corresponding DPRs (Daily 

Periodic Rate), Minimum Interest Charge, transaction fees, and 

Other Charges.]

Interest  Rates  and  Interest 

Your eligibility for Credit, initial and on-going Interest Rates, and 

Charges based upon Credit 

other CA terms may vary based upon Your credit worthiness.  You 

Inquiries:

authorize SunTrust to make or have made any credit, employment, 

and  investigative  inquiries  about  You  that  SunTrust  deems 

appropriate  about:    (1)  whether  SunTrust  will  provide  You  with 

a  Card Account  and  if  so  at  what  rates/terms,  (2)  modifications 

to  Your  Card  Account  rates/terms  while  You  maintain  the 

Account, or (3) collection of Credit under Your Account and other 

permissible purposes as the law allows.

Cost on Purchases:

SunTrust will charge the 

Interest Charge (unless 

inapplicable because 

of the Grace Period) on 

Your Purchases from the 

transaction date.

	Any  Purchase  Balance  not  paid  by  the  Due  Date  on  the 

Statement  will  incur  an  Interest  Charge  on  the  following 

Other Charges:

month’s Statement.

	The  cost 

for  Purchases  (DPR 

Interest  Charge,  when 

it  applies)  is  the  Average  Daily  Balance  on  Purchases 

multiplied by (1) the number of days in the Billing Period and 

(2) the applicable DPR.

	You will have a Grace Period on any new Purchases that are 

reflected for the first time on Your current Statement if You pay 

Your New Balance on time each Billing Period.  Those new 

Purchases will not be subject to an Interest Charge during the 

Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

Costs on Cash Advances:

The  costs  for  Cash  Advances  consist  of  (1)  interest  computed 

SunTrust  will  charge 

the 

Interest Charge on Your Cash 

Advances from the date they 

are posted to Your Account.

at  the  applicable  DPR  on  the  Average  Daily  Balance  (for  Cash 

Advances)  and  (2)  Cash  Advance  transaction  fees.    The  DPR 

Interest Charge is the Average Daily Balance on Cash Advances 

multiplied by (1) the number of days in the Billing Period and (2) 

the applicable DPR.  Cash Advances do not have a Grace Period.

Cost on Overdraft 

Advances:

SunTrust  will  charge 

the 

Interest  Charge  on  Your 

Overdraft Advances from the 

date they are posted to Your 

Account.

Costs on Balance 

Transfers:

When SunTrust provides You 

a  Balance Transfer  check  or 

Balance  Transfer 

request 

form  or  when  You  request  a 

Balance  Transfer,  SunTrust 

will 

charge 

the 

Interest 

Charge  on  Your  Balance 

Transfer  from  the  date  it  is 

posted to Your Account.

Foreign Currency 

Exchange Fee on 

Non-US Transactions:

The  cost  on  Overdraft Advances  (DPR  Interest  Charge)  is  the 

Average Daily Balance on Overdraft Advances multiplied by (1) 

the  number  of  days  in  the  Billing  Period  and  (2)  the  applicable 

DPR.    In  accordance  with  its  Rules  and  Regulations  for  Deposit 

Accounts, SunTrust will assess You its usual deposit account fee 

for such service, separately, and as part of Your deposit Account 

fees.  Overdraft Advances do not have a Grace Period.

	The  costs  for  Balance  Transfers  consist  of  (1)  interest 

computed  at  the  applicable  DPR  on  the  Average  Daily 

Balance  (for  Balance  Transfers)  and  (2)  Balance  Transfer 

transaction fees.

	The DPR Interest Charge is the Average Daily Balance on 

Balance Transfers multiplied by (1) the number of days in the 

Billing Period and (2) the applicable DPR.

	SunTrust may from time to time offer You Balance Transfer 

Promotional Offers with different Balance Transfer Interest 

Charges  and  transaction  fees  than  the  Card  Mailer  terms.  

Those different Interest Charges and fees will be disclosed in 

the  Balance  Transfer  Promotional  Offer.    Unless  SunTrust 

informs  You  otherwise,  Balance  Transfers  do  not  have  a 

Grace Period.

	All  Purchase  and  Cash  Advance  transactions  processed  in 

a foreign currency will be converted to U.S. dollars under the 

regulations (which affect rate and actual date of the exchange) 

of  the  Card  Association  before  being  charged  to  Your 

Account.

	SunTrust will assess a foreign currency transaction fee for all 

Purchase transactions processed in a foreign currency.  

	Conversion  may  occur  on  a  date  other  than  the  date  of  the 

transaction  or  the  date  the  transaction  is  posted  to  Your 

Statement,  which  may  affect  the  conversion  rate  used.    If  a 

Credit  transaction  is  processed  and  has  a  processing  date 

different than the original transaction, then the exchange rate 

of  the  Credit  can  be  greater/less  than  that  of  the  original 

transaction.

Changes

SunTrust  can  change  some  of  Your  rates  and  other  terms 

in accordance with applicable law.  This table shows some 

possible changes.

Type of change

What may trigger change

Advance 

notice 

of 

SunTrust will charge the Interest Charge on Your Cash Advances from the date they are posted to Your 

Account.  Cash Advances do not have a Grace Period.

Interest Rate increase on new 

In  the  first  year,  a  Promotional 

Promotional  Rate  ends 

charges

Rate  ends  or  the  Index  Rate 

or  Index  Rate  changes, 

changes; after that, any reason

no  notice;  otherwise,  45 

Interest Charge for 

Overdraft Advances

Cost:    Interest  Charge  (Average  Daily  Balance  for  Overdraft 

Advances x no. days in Billing Period x DPR) 

Other Charges

change

days

Interest Rate increase on exist-

Promotional  period  ends,  Index 

No notice requirement or 

ing Balances

Rate changes, or Your Account 

per terms of the workout 

is in a workout arrangement

arrangement

Increase or decrease to Credit 

Any reason

None

Limit

Some fees and other terms

Can change for any reason

Up to 45 days for certain 

fees  and  Minimum  Pay-

ment changes

The cost on Overdraft Advances (DPR Interest Charge) is the Average Daily Balance on Overdraft 

Advances multiplied by (1) the number of days in the Billing Period and (2) the applicable DPR.  In 

accordance  with  its  Rules  and  Regulations  for  Deposit Accounts,  SunTrust  will  assess  You  its  usual 

deposit account fee for such service, separately, and as part of Your deposit account fees.

The DPR for Overdraft Advances may or may not vary each month based on changes in the Index 

Rate.  The Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

SunTrust will charge the Interest Charge on Your Overdraft Advances from the date they are posted to 

Your Account.  Overdraft Advances do not have a Grace Period.

Interest Charge and 

Transaction Fees for 

Balance Transfers

Costs:    Interest  Charge  (Average  Daily  Balance  for  Balance 

Transfers x no. days in Billing Period x DPR) + Balance Transfer 

transaction fees.

Secured Card Account 

For each bolded word or phrase, the definition is provided at

Agreement

https://www.suntrust.com/PersonalBanking/EverydayBank-

The costs for Balance Transfers consist of (1) interest computed at the applicable DPR on the Average 

AGREEMENT TERMS

ing/CreditCards

Daily Balance (for Balance Transfers) and (2) Balance Transfer transaction fees.

and in the definitions section at the end of this Agreement.

Your Card Account Agreement with SunTrust starts and You agree to these terms when You accept 

and/or sign the Card or You or an Authorized User use(s) the Card or Account, thus obtaining credit 

from SunTrust.

Costs

You may use Your Card and Account to make Purchases, Cash Advances, Overdraft Advances and 

Balance Transfers. Each type of charge will have its own Balance.  Each type of Balance may have a 

separate DPR and corresponding Interest Charges.

Advances).

You agree to pay SunTrust for all credit extended on Your Account, plus any Interest Charges, Other 

Charges  and  other  fees  and  amounts  properly  charged  to  Your  Account.    You  agree  to  use  Your 

Account only for legal transactions.  It is not SunTrust’s responsibility to make sure You only use Your 

Account for legal transactions, and You will remain responsible to pay for any transactions whether legal 

or not.  SunTrust may decline authorization for any Internet gambling transaction.  SunTrust will not be 

liable if You engage in an illegal transaction.

The DPR Interest Charge is the Average Daily Balance on Balance Transfers multiplied by (1) the 

number of days in the Billing Period and (2) the applicable DPR.  The Balance Transfer transaction 

fee  for  a  ‘regular’  Balance  Transfer  or  ‘Promotional  Balance’  Balance  Transfer  is  disclosed  in  the 

Card Mailer; provided, that SunTrust may from time to time offer You Balance Transfer Promotional 

Offers  with  different  Balance  Transfer  Interest  Charges  and  transaction  fees  than  the  Card  Mailer 

terms.  Those different Interest Charges and fees will be disclosed in the Balance Transfer Promotional 

Offer. SunTrust will add the Balance Transfer fee to the ‘Balance Transfer’ Balance of Your Account, 

unless SunTrust informs You when You make a Balance Transfer that the Balance Transfer amount 

and  Balance  Transfer  fee  will  be  added  to  another  category  of  Balance  (e.g.,  Purchases  or  Cash 

Unless  SunTrust  informs  You  otherwise,  Balance  Transfers  do  not  have  a  Grace  Period.    When 

SunTrust  provides  You  a  Balance  Transfer  check  or  Balance  Transfer  request  form  or  when  You 

request a Balance Transfer, SunTrust will charge the Interest Charge on Your Balance Transfer from 

the date it is posted to Your Account.

The DPR for Balance Transfers (that are subject to Interest Charges) may or may not vary each month 

Purchase Balance.

Late Payment Fee.  Unless Your Account is exempt from Late Payment fees, if SunTrust has not 

received at least the Minimum Payment by its Due Date as shown on a Statement, SunTrust will 

add a Late Payment fee to Your Purchase Balance based on the New Balance outstanding as of 

the Closing Date for the Statement.  The Late Payment fee is stated on the Card Mailer.

Annual Fee.  If Your Account has an annual fee, it will be shown on the Card Mailer, and SunTrust 

will add the annual fee to Your Purchase Balance.  If an annual fee is applicable to Your Account, 

SunTrust will provide You with notice of that annual fee in the manner required by law and explain 

how You may terminate Credit availability under the Account to avoid paying any such annual fee.  

If You do not terminate the Account, the terms disclosed will continue to apply.

Returned Payment Fee.  Unless Your Account is exempt from Returned Payment fees, SunTrust 

will add a Returned Payment fee to Your Purchase Balance if (1) a payment that You make or au-

thorize is returned to SunTrust unpaid (for example, if a check or an electronic funds transfer to Sun-

Trust is returned for insufficient funds or is returned because it is not signed or cannot be processed 

for any reason); or (2) any Balance Transfer, Cash Advance, or Promotional Balance check is 

dishonored for any reason. This fee may be imposed even if Your payment is later re-presented to 

and paid by Your financial institution.  The Returned Payment fee is stated on the Card Mailer.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee to Your Purchase Balance if 

You ask SunTrust to stop payment on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Items to You upon request. If You request 

copies of more than two Items during a Billing Period, SunTrust will add a fee to Your Purchase 

Balance up to $5.00 for each additional copy unless prohibited by applicable law.  SunTrust will not 

impose any fee if Your request is made in connection with written notice of a billing error.

Phone Pay Fee.  From time to time, You may request that SunTrust assist You in making an ex-

pedited Account payment from a designated deposit account, so that the payment can be credited 

to Your Account as of the day of Your call (or on the following business day, for calls made after 

the applicable cut-off time for payments). If SunTrust agrees to do so and applicable law allows, 

You agree that SunTrust will add the phone pay fee disclosed at the time of Your request to Your 

Late Payment Fee.  Unless Your Account is exempt from Late 

Payment fees, if SunTrust has not received at least the Minimum 

Payment  by  its  Due  Date  as  shown  on  a  Statement,  SunTrust 

will  add  a  Late  Payment  fee  to  Your  Purchase  Balance  based 

on the New Balance outstanding as of the Closing Date for the 

Statement.

Annual Fee.  If Your Account has an annual fee, it will be shown 

on the Card Mailer, and SunTrust will add the annual fee to Your 

Purchase Balance.

Returned  Payment  Fee.    Unless  Your Account  is  exempt  from 

Returned Payment fees, SunTrust will add a Returned Payment 

fee  to  Your  Purchase  Balance  if  (1)  a  payment  that  You  make 

or  authorize  is  returned  to  SunTrust  unpaid;  or  (2)  any  Balance 

Transfer,  Cash  Advance,  or  Promotional  Balance  check  is 

dishonored  for  any  reason.  This  fee  may  be  imposed  even  if 

Your payment is later re-presented to and paid by Your financial 

institution.

Stop Payment Fee.  SunTrust will add a $39.00 stop payment fee 

to Your Purchase Balance if You ask SunTrust to stop payment 

on any Convenience Check drawn on Your Account or on any 

Balance Transfer request.

Documentation Fee.  SunTrust will provide copies of Statements, 

sales  drafts,  etc.,  to  You  upon  request.  If  You  request  copies  of 

more  than  two  items  during  a  Billing  Period,  SunTrust  will  add 

a fee to Your Purchase Balance up to $5.00 for each additional 

copy unless prohibited by applicable law.  SunTrust will not impose 

any fee if Your request is made in connection with written notice 

of a billing error.

Phone Pay Fee.  If SunTrust agrees to permit You to pay Your bill 

via phone pay and applicable law allows, You agree that SunTrust 

will add the phone pay fee disclosed at the time of Your request to 

Your Purchase Balance.

Interest  Charge  will  post  to  Your  Account  (such  minimum 

Interest  Charge  shown  as  the  “Minimum  Interest  Charge”  on 

Your Statement).

Interest Charge for 

Cost:  Interest Charge (Average Daily Balance for Purchases x 

number of days in the Billing Period and (2) the applicable DPR.

Purchases

no. days in Billing Period x DPR)

Any Purchase Balance not paid by the Due Date on the Statement will incur an Interest Charge on 

the following month’s Statement.  The cost for Purchases (DPR Interest Charge, when it applies) is the 

Average Daily Balance on Purchases multiplied by (1) the number of days in the Billing Period and 

Promotional Rate.

(2) the applicable DPR.

Interest Charges and 

Transaction Fees

The conditions under which Interest Charges and transaction fees 

apply depend upon whether the transaction is a Purchase, Cash 

Advance, Overdraft Advance, Balance Transfer, or Promotion-

al Offer.

SunTrust calculates Interest Charges using the Average Daily Balance (including new transactions) 

method.    SunTrust  also  uses  compounded  interest  in  calculating  Interest  Charges.    Compounded 

interest  means  that  interest  is  added  to  the  principal  that  You  owe  and  interest  then  applied  each 

successive Billing Period on the outstanding Balance and new charges.

Interest Charges that apply on Your Account are set forth in the Card Mailer.

You will have a Grace Period on any new Purchases that are reflected for the first time on Your current 

Statement if You pay Your New Balance on time each Billing Period.  Those new Purchases will not be 

subject to an Interest Charge during the Billing Period reflected in the current Statement if You satisfy 

the conditions for applicability of the Grace Period.

SunTrust will charge the Interest Charge (unless inapplicable because of the Grace Period) on Your 

Purchases from the transaction date.

The DPR for Purchases (that are subject to Interest Charges) may or may not vary each month based 

on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a Variable 

or a Non-variable APR.

Interest Charge and 

Costs:  Interest Charge (Average Daily Balance for Cash 

Transaction Fees for Cash 

Advances x no. days in Billing Period x DPR) + Cash Advance 

Advances

transaction fees.

Daily Balance (for Cash Advances) and (2) Cash Advance transaction fees.

The  DPR  Interest  Charge  is  the  Average  Daily  Balance  on  Cash  Advances  multiplied  by  (1)  the 

number of days in the Billing Period and (2) the applicable DPR.  The Cash Advance transaction fee is 

disclosed in the Card Mailer.

The DPR for Cash Advances may or may not vary each month based on changes in the Index Rate.  The 

Card Mailer discloses whether the Account is subject to a Variable or a Non-variable APR.

based on changes in the Index Rate.  The Card Mailer discloses whether the Account is subject to a 

Variable or a Non-variable APR.

Overdraft Protection

Interest Charge for 

Promotional Balances

Cost:  Interest Charge (Average Daily Balance for Promotional 

Balances x no. days in Billing Period x Promotional Rate DPR) 

SunTrust  may  from  time  to  time  offer  You  a  Promotional  Rate  on  certain  Purchases  or  Balance 

Transfers through Promotional Offers.  If You accept a Promotional Offer, the resulting Promotional 

Balance will be subject to the terms of that specific Promotional Offer and this Agreement.  In each 

Promotional Balance program, any new or different terms of the program not disclosed in this Agreement 

(such as the APR, effective dates and other special terms) will be detailed in the Promotional Offer.

The DPR Interest Charge is the Average Daily Balance on Promotional Balances multiplied by (1) the 

The  Promotional  Rate  will  apply  to  those  Promotional  Balances  until  the  Promotional  Offer 

Termination Date. A Promotional Balance will not, after the Termination Date, be eligible for another 

After the Termination Date, Your Promotional Rate will change to Your regular Purchases DPR, unless 

disclosed otherwise in the Promotional Offer.  If the reason for the Termination Date is a Delinquency 

Triggering Event, SunTrust will change the DPR that applies to Your new and outstanding Promotional 

Balances  to  the  Purchase  DPR  and  corresponding  APR,  after  SunTrust  provides  You  any  notice 

required by applicable law.

Minimum Interest Charge

If You incur Interest Charges in any Billing Period, a minimum Interest Charge will post to Your Account 

(such minimum Interest Charge shown as the “Minimum Interest Charge” on Your Statement). If You 

incur Interest Charges in any Billing Period, the Minimum Interest Charge will be no less than the 

amount disclosed in the Card Mailer.  SunTrust may allocate the Minimum Interest Charge among Your 

various Balances in the manner that SunTrust elects as permitted by applicable law.

All Purchase and Cash Advance transactions processed in a foreign currency will be converted to U.S. 

dollars under the regulations of the  Card Association before being charged to  Your Account.  (The 

exchange rate that the Card Association uses to convert currency is a rate the Card Association selects 

either from the range of rates available in the wholesale currency markets for the applicable processing 

date  (which  rate  may  vary  from  the  rate  the  Card  Association  itself  receives)  or  the  government-

mandated rate in effect on the applicable processing date.)

Conversion may occur on a date other than the date of the transaction or the date the transaction is posted 

to Your Statement, which may affect the conversion rate used.  If a Credit transaction is processed and 

has a processing date different than the original transaction, then the exchange rate of the Credit can be 

greater/less than that of the original transaction.

If  You  elect  to  link  Your  SunTrust  eligible  Consumer  Checking Account,  Savings Account  or  Money 
Market Savings Account to this SunTrust Credit Card for overdraft protection (the “Protected Account”), 
funds will be transferred from Your Credit Card Account (the “Protector Account”) into Your Protected 
Account when checks, bill pay, or other debit transactions would cause Your Protected Account to be 

overdrawn if those transactions are paid. 

Transfers will be made in $100 increments from the Protector Account to Your Protected Account.  
These transfers shall be considered a “Cash Advance” as that term is defined under Your Credit Card 
Account Agreement. Fees and interest rates for Cash Advances are disclosed to clients in their Credit 
Card Account Agreement and may be higher than those associated with other Credit Card transactions.  
There  is  no  Grace  Period  for  Cash  Advances,  meaning  finance  charges  will  accrue  from  the  date 
the  Cash Advance  is  posted  to  Your  Credit  Card Account.    If  the  available  Credit  on  Your  Credit 
Card Account (i.e. Credit Limit or the available Cash Advance limit) is insufficient to cover the entire 
overdraft, we may make transfers to pay individual debit Items up to the available accessible Credit on 
Your Credit Card Account. For example, if Your deposit account has a Balance of $10.00 and a check 
or other debit item for $80.00 is presented for payment, which if paid would cause Your deposit account to 
be overdrawn, a transfer of $100 will be made from Your Credit Card Account to Your deposit account 
and an overdraft protection Cash Advance of $100 will post to this Account.  We will also charge an 
additional Overdraft Protection transfer fee to Your Protected Account for each day a transfer is made, 
as disclosed in the Personal Deposit Accounts Fee Schedule.    

Be advised that we reserve the right to not initiate transfers to cover overdrafts and to return the debit 
item(s) for non-sufficient funds.  By way of example only, we ordinarily will not initiate an overdraft transfer 
or advance funds as a Cash Advance under the following circumstances: (i) if You are in Default under 
Your  Credit  Card  Account  Agreement;  (ii)  if  the  Cash  Advance  would  cause  You  to  exceed  the 
available Credit for a given transaction; (iii) if Your Credit Card is in a closed or blocked status (e.g. 
due to fraud); (iv) if You fail to make a Credit Card payment by its Due Date; and/or (v) if You exceed 
any Credit Card limit on Your Credit Card Account.  In these instances, an overdraft or returned item 
fee for each debited item will be charged to the Protected Account, which is disclosed in the Personal 

Overdraft  protection  is  only  available  for  active  Credit  Card  Accounts,  but  be  advised  that  linking  a 
deposit  account  to  a  Credit  Card  does  not  automatically  activate  that  Card.  Conversely,  canceling 

overdraft protection will not cancel a Credit Card.

A Cash Advance transfer to the Protected Account due to overdraft protection will not activate Your 
Credit Card.  Canceling overdraft protection will not close Your Credit Card. However, closing a Credit 

Card Account will cancel the overdraft protection service.

Payments

Amendment (Changes) and Assignment

IMPORTANT NOTICE: In accordance with applicable law, SunTrust may unilaterally change the APRs,  
Other Charges, and other terms of this Agreement at any time. This includes modifications, deletions 
and the addition of new provisions, including non-financial provisions (for example, SunTrust may add 
provisions relating to SunTrust’s enforcement rights or the resolution of claims and disputes). SunTrust 
will send You notice in the manner and method (written communication or update to online Agreement) 
and time required by law for the changes being made to Your Account and/or this Agreement. The online 
version of the Agreement is available at https://www.suntrust.com/PersonalBanking/EverydayBanking/
CreditCards. Changes to this Agreement will be automatically effective on the date SunTrust specifies or 
provides an updated Agreement, except as otherwise provided in any change in terms notice SunTrust 
provides. You are bound by changes to this Agreement as of the date updates are published.  However, 
use of Your Account is not necessary for a change in terms to be effective. You will have the right to 
reject  a  change  in  terms  and  pay  off  Your Account  in  the  same  manner  and  under  the  same  terms 
and conditions as then in effect, as described in any change in terms notice. SunTrust may terminate 
or  suspend  Your  ability  to  use  the  Account  if  You  reject  certain  changes,  to  the  extent  permitted  by 
applicable law and as described in any change in terms notice that SunTrust provides.

Assignment Rights

SunTrust has the right to Assign its rights under this Agreement, the Account, and any amount You 
owe to SunTrust. SunTrust may Assign its rights without my consent and without prior notice to me. 
The  rights  and  benefits  of  SunTrust  under  the  Agreement  and  Account  shall  automatically  transfer 
to  SunTrust’s  successors  and  assigns,  including  any  entity  that  acquires  SunTrust  and/or  is  created 
through a merger with SunTrust. You do not have the right to assign or transfer Your rights under this 
Agreement or the Account.

Additional Information

Your liability for unauthorized use of the Card

To report a lost/stolen Card call: 1-800-477-9702. State that You are reporting a lost/stolen Card.  
You must notify the Bank promptly in the event of loss, theft, or unauthorized use of Your Card.  This 
notification responsibility means that You should regularly check Your Statements to review charges that 
post to Your Account to confirm that unauthorized charges have not posted to Your Account.

You may be liable for the unauthorized use of Your Card. If unauthorized use of Your Account occurs, 
You agree to cooperate with SunTrust and law enforcement authorities in identifying the unauthorized 
user.  However, You will not be liable for unauthorized use that occurs after You notify SunTrust orally or 
in writing of the loss, theft, or possible unauthorized use. In any case, Your liability will not exceed $50 for 
each occurrence of loss or theft or any lesser amount required by applicable law or the requirements of 
the Card Association. You may write to SunTrust at: Cardholder Services, P.O. Box 621569, Orlando, 
FL  32862-1569.

What You Pay, When, How, and what happens if You pay late

Ownership of the Card

Foreign Currency Exchange Fee for Non-US Transactions

Deposit Accounts Fee Schedule.  

Minimum Interest Charges:

If You incur Interest Charges in any Billing Period, a minimum 

The costs for Cash Advances consist of (1) interest computed at the applicable DPR on the Average 

What other important terms 

Your liability for unauthorized use of the Card – what to do/what 

exist in the CA?

happens if Your Card is stolen.

SunTrust  will  assess  a  foreign  currency  transaction  fee  for  all  Purchase  transactions  processed  in 

a  foreign  currency.  The  foreign  currency  transaction  fee  is  disclosed  in  the  Card  Mailer  and  will  be 

calculated after each Purchase transaction has been converted from a foreign currency.

SunTrust will send Your Statement to the address that the Bank has on file for You.  You agree to pay 
all Authorized Charges on the Statement.  You have the option of paying in full the New Balance shown 
on each Statement or paying in installments that at least equal the amount of the Minimum Payment 

shown on Your Statement.

In either case, the payment Due Date will be at least 25 days after the Closing Date.  The Minimum 
Payment will include any amount past due or over the Credit Limit plus the greater of (1) $25.00, (2) 2% 
of the New Balance, or (3) 1% of the New Balance plus current Interest Charges and Other Charges.  
The  Minimum  Payment  amount  will  either  be  rounded  up  or  down  to  the  nearest  dollar.  If  the  New 
Balance is less than $25.00, the Minimum Payment will be the New Balance. If You pay more than the 
Minimum Payment, You still must make the Minimum Payment on subsequent Statements until You 

have fully paid what You owe.

You must pay in U.S. dollars, without restrictive terms, and in accordance with the Standard Payment 
Instructions.  You  must  contact  SunTrust  at  least  3  business  days  before  an  automated  payment  is 
scheduled, if You want to stop payment on the amount You think is wrong.

If You do not pay at least the Minimum Payment by the Due Date, SunTrust will charge a Late Payment 
fee, unless Your Account is exempt from Late Payment fees.  If You make a Late Payment, You will be 
in Default and You may be subject to rate increases.  If You are in Default for any reason, SunTrust can 
require that the entire full Balance on Your Account be immediately paid. If You do not immediately pay 
SunTrust the entire full Balance due when required, except as specifically addressed in the Arbitration 
Provision of this Agreement, You will be liable to SunTrust for collection costs that SunTrust incurs, 
including reasonable attorneys’ fees and expenses of legal actions to the extent permitted by applicable 
law.  Where  required  by  state  law  SunTrust  will  provide  You  with  notice  and  a  right  to  remedy  Your 
Default in accordance with that law. SunTrust’s acceptance of a payment after the payment Due Date 
or after You have exceeded Your Credit Limit does not waive SunTrust’s right to require immediate 

payment of Your entire full Balance.

How SunTrust will apply payments

You agree that the Minimum Payments on Your Account will be applied in the order SunTrust selects 
in  accordance  with  applicable  law.    SunTrust  may  allocate  Your  Minimum  Payments  to  Balances 
starting with the lowest APR.  Payments in excess of the Minimum Payment will generally be applied 
first to Balances with the highest APR and any remaining portion to the other Balances in descending 
order based on their APRs, unless SunTrust is required by applicable law to use a different payment 
application  method  in  connection  with  a  deferred  interest  or  similar  program.  Payments  are  normally 
applied to restore Your available Credit (the amount of Your unused Credit Limit).  There may be a delay 
in restoring Your available Credit until SunTrust determines whether a payment is likely to be returned for 

insufficient funds or for some other reason.

Your Card and any Convenience Checks or other Credit instrument or device that SunTrust provides to 
You are SunTrust’s property and must be returned to SunTrust or SunTrust’s agent immediately upon 
demand. At SunTrust’s request You will destroy Your Card, other Credit instruments or devices and/or 
special checks, by cutting them in half and surrendering those items to SunTrust or SunTrust’s agent by 
mailing them to SunTrust or dropping them off at SunTrust’s office.

Credit Limits, Authorization, and Convenience Checks

Unless Your Account type or SunTrust permits You to exceed Your Credit Limit, You agree to not 
exceed the Credit Limit that SunTrust establishes for You, but if You do, You agree to pay the over 
Credit  Limit  amount  as  part  of  Your  next  Minimum  Payment.  SunTrust  may  raise  or  lower  Your 
Credit  Limit  at  SunTrust’s  discretion,  as  permitted  by  applicable  law.    SunTrust  is  not  liable  to  You 
for decreases that affect Your Credit Limit or spending limits. Each of You may request an increase to 
the Credit Limit of a joint Account. If You were required to have a joint Account because one of You 
was less than 21 years of age when Your Account was opened and that individual remains less than 21 
years of age when SunTrust considers raising the Credit Limit of Your joint Account, SunTrust will not 
increase the Credit Limit until all of You approve and assume in writing joint liability for an increase to the 
Credit Limit of the joint Account. SunTrust may establish separate limits that restrict the amount of the 
Credit Limit available for Cash Advances or Balance Transfers.  SunTrust may decline authorization 
for any transaction at any time.  SunTrust is not liable for declining authorization for any transaction, 
regardless of SunTrust’s reason.  All transactions on Your Account are subject to approval based upon 
Your Account status, available Credit, credit history and other factors.  You may not stop the payment 
of any Card transaction.

SunTrust may reject and return unpaid any Convenience Check that You write for any reason.  You 
must pay SunTrust for any Convenience Check that SunTrust pays, even if SunTrust were permitted 
to reject and return the Convenience Check, unless the Convenience Check constitutes unauthorized 
use.  SunTrust may refuse to issue Convenience Checks or, upon notice to You, refuse to permit the 
use of Convenience Checks already issued.  You may call SunTrust at 1-800-477-9702 to place a stop 
payment on an unpaid Convenience Check.  SunTrust will charge the stop payment fee.  You must 
provide SunTrust the date, amount, name of payee, and the number of the Convenience Check.  If 
any information You provide is incorrect or if You do not afford SunTrust a reasonable opportunity to act 
on Your request, SunTrust may not be able to stop payment.  Once a Convenience Check has been 
paid, SunTrust will not be able to reverse the payment.  Your stop payment request will remain valid for 
6 months.  You must renew Your request before it expires if You want SunTrust to continue honoring 
the stop payment request after the initial 6 month period.  You agree to hold harmless and indemnify 
SunTrust  from  any  losses,  expenses  and  costs,  including  attorneys’  fees  incurred  by  SunTrust,  for 
preventing or failing to prevent payment.

Individual Liability

Consumer Reporting Agencies (Credit Bureaus)

You, as a Cardholder, are liable for all Credit obtained under Your Account(s), whether obtained by 
You, another Cardholder or an Authorized User of the Account. If there is more than one Cardholder 
on the Account, each of You is liable, jointly and severally, for all Credit obtained under the Account(s), 
regardless of which of You obtains that Credit or benefits from it.

It is standard banking industry practice and within federal and state law for SunTrust routinely to provide 
data  about  customer  loan  repayment  and  transactions  to  consumer  reporting  agencies  and  other 
creditors.  SunTrust may report information about Your Account(s) to credit bureaus.  Late Payments, 
missed payments, or other Defaults on Your Account(s) may be reflected in Your credit report.

Termination

Sharing of Information

Either You or SunTrust may terminate this  Agreement or suspend Your Credit privileges under this 
Agreement  at  any  time,  with  or  without  cause.  You  will  not  try  to  make  any  Purchases  or  Balance 
Transfers or try to obtain any Cash Advances or Overdraft Advances on Your Account after Your 
Credit privileges have been terminated or suspended. However, this Agreement will otherwise remain in 
full force and effect until You pay all sums due SunTrust.

Applicable Law

Applicable  Law.  Except  as  expressly  set  forth  in  the  Arbitration  Provision  of  this  Agreement,  this 
Agreement and the interpretation and enforcement thereof (including but not limited to the exportation of 
interest rates) will be governed by Federal law applicable to SunTrust and to the extent not preempted by 
Federal law, the laws of the State of Georgia without regard to its conflicts of law provisions and principles.  
If there is any conflict between any of the terms and conditions of this Agreement and applicable Federal 
or  State  law,  this  Agreement  will  be  considered  changed  to  the  extent  necessary  to  comply  with  the 
applicable law. You agree that all terms of this Agreement are material to the determination of interest.  
SunTrust accepts this Agreement in its home state, Georgia.

Military Lending Act

The  Military  Lending  Act  provides  protections  for  certain  members  of  the  Armed  Forces  and  their 
dependents (“Covered Borrowers”). The provisions of this section apply to Covered Borrowers under the 
Military Lending Act. If you would like more information about whether you are a Covered Borrower and 
whether this section applies to you, please contact us at 1-800-848-8372. Statement of MAPR. Federal 
law  provides  important  protections  to  members  of  the Armed  Forces  and  their  dependents  relating  to 
extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces 
and his or her dependent may not exceed an Annual Percentage Rate of 36%. This rate must include, 
as applicable to the credit transaction or account: (1) the costs associated with credit insurance premiums; 
(2) fees for ancillary products sold in connection with the credit transaction; (3) any application fee charged 
(other than certain application fees for specified credit transactions or accounts); and (4) any participation 
fee charged (other than certain participation fees for a credit card account). Oral Disclosures. In order to 
hear important Military Lending Act disclosures and payment information provided in this Note, please call 
1-800-848-8372. Applicability of Jury Trial Waiver, Class Action Waiver, and Arbitration Provision. The Jury 
Trial Waiver, Class Action Waiver, and Arbitration Provision set forth in this Agreement do not apply to 
Covered Borrowers under the Military Lending Act.

Jury Trial Waiver

UNLESS  YOU  ARE  A  COVERED  BORROWER  UNDER  THE  MILITARY  LENDING  ACT  AND  TO 
THE  EXTENT  PERMITTED  BY  APPLICABLE  LAW,  FOR  ANY  MATTERS  NOT  SUBMITTED  TO 
ARBITRATION, YOU AND SUNTRUST HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND 
IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION ARISING 
OUT OF THIS AGREEMENT, RELATING TO THE ACCOUNT, ANY CREDIT TRANSACTION, OR ANY 
OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 
EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 
AFFILIATES, SUCCESSORS AND ASSIGNS.

Litigation Class Action Waiver

TO  THE  EXTENT  PERMITTED  BY APPLICABLE  LAW,  FOR ANY  MATTERS  NOT  SUBMITTED  TO 
ARBITRATION,  YOU  AND  SUNTRUST  HEREBY  AGREE  THAT  ANY  LITIGATION  ARISING  OUT 
OF  THIS  AGREEMENT,  RELATING  TO  THE  ACCOUNT,  ANY  CREDIT  TRANSACTION,  OR  ANY 
OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 
EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 
AFFILIATES,  SUCCESSORS  AND  ASSIGNS  WILL  PROCEED  ON  AN  INDIVIDUAL  BASIS  AND 
WILL NOT PROCEED AS PART OF A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY 
GENERAL ACTION  OR  OTHER  REPRESENTATIVE ACTION AND  YOU AND  SUNTRUST  HEREBY 
KNOWINGLY,  VOLUNTARILY,  INTENTIONALLY  AND  IRREVOCABLY  WAIVE  ANY  RIGHT  TO 
PROCEED IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR 
OTHER REPRESENTATIVE ACTION OR TO SERVE AS A CLASS REPRESENTATIVE.

Other Products and Services

SunTrust will, at Your request, arrange for an overnight courier to deliver additional or replacement Cards 
on an expedited basis. The charge assessed by the overnight courier will be added to Your Account 
Balance. From time to time, new products, optional services or enhancements (for example, insurance 
or Card registration) may be offered on Your Account. SunTrust is not liable for these features, services 
and enhancements, when they are the responsibility of a third party provider. You agree to hold SunTrust 
harmless from any claims, actions or damages resulting from Your use of any of these features, services 
or enhancements, when permitted by applicable law. SunTrust reserves the right to adjust, add, or delete 
benefits and services at any time.

Credit Inquiries

You authorize SunTrust to make or have made any credit, employment, and investigative inquiries that 
SunTrust deems appropriate related to the extension or collection of Credit under the Account. If You 
dispute  credit  information  SunTrust  is  reporting  about  You,  You  may  notify  SunTrust  at  Cardholder 
Services, Attention: Dispute Department, P.O. Box 620548, Orlando, FL  32862-0548.

SunTrust may, to the extent and in the manner permitted by applicable law, communicate information 
about SunTrust’s experiences and transactions with You to consumer reporting agencies, SunTrust’s 
affiliates, and others who may properly receive that information.  You may refer to SunTrust’s Privacy 
Statement  for  more  details  about  how  SunTrust  collects,  uses,  retains,  discloses,  and  safeguards 
information about You and Your Account. SunTrust’s Privacy Statement is provided when consumer 
Cardholders  establish  a  customer  relationship  with  SunTrust,  once  each  year  while  Cardholders 
maintain a customer relationship with SunTrust, and at other times required by law. You may request 
an additional copy of SunTrust’s Privacy Statement by calling SunTrust at 1-800-477-9702 or sending a 
written request to SunTrust at Cardholder Services, Attention: Customer Service, P.O. Box 621629, 
Orlando, FL  32862-1629.

Waiver

SunTrust’s failure to exercise, or SunTrust’s delay in exercising, any of SunTrust’s rights under the 
Agreement for any reason will not mean that SunTrust will be unable to exercise those rights later.

Severability

The invalidity of any provision of the Agreement will not affect the validity of any other provision.

Entire Agreement

This  Agreement,  as  modified  from  time  to  time  in  accordance  with  applicable  law  by  any  change  in 
terms that SunTrust will deliver to You (in writing or via update to Agreement terms that are published 
at  https://www.suntrust.com/PersonalBanking/EverydayBanking/CreditCards),  constitutes 
entire Agreement between You and SunTrust, and supersedes any prior negotiation or understanding 
between You and SunTrust concerning the subject matter of this Agreement. Section headings are for 
convenience only and are to be disregarded when interpreting this Agreement.

the 

New Jersey Residents

All provisions of this Agreement are valid, enforceable and applicable in New Jersey.

Illegal Transaction

Any financial service that SunTrust provides pursuant to this Agreement may be used for any transaction 
permitted by law in accordance with this Agreement. You agree that illegal use of any financial service 
will be deemed an action of Default and/or breach of contract and that SunTrust may terminate any such 
financial service and/or other related services at SunTrust’s discretion.  You will remain responsible for 
paying for a transaction, even if it is not permissible. If any illegal use occurs, You also agree to waive any 
right to sue SunTrust for such illegal use or any activity directly or indirectly related to it and indemnify 
and hold SunTrust harmless from any suits or other legal action or liability, directly or indirectly, resulting 
from such illegal use.

Emergency Card Replacement and Cash Disbursement

You and any Authorized User agree and authorize SunTrust to provide Your personal data to the Card 
Association, its members, or their respective contractors for the purpose of providing Emergency Card 
Replacement and Emergency Cash Disbursement benefits to You on Your Account.

Arbitration Provision

READ  THIS  PROVISION  CAREFULLY  AS  IT  WILL  HAVE  A  SUBSTANTIAL 
IMPACT ON HOW DISPUTES AND CLAIMS YOU AND WE HAVE AGAINST EACH 
OTHER ARE RESOLVED. 

YOU HAVE THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT AS SET 
FORTH  BELOW.  If  You  do  not  reject  this  arbitration  agreement,  for  a  Claim 
subject to arbitration, neither You nor we will have the right to: (1) have a court 
or  a  jury  decide  the  Claim;  (2)  engage  in  information-gathering  (discovery) 
to  the  same  extent  as  in  court;  (3)  participate  in  a  class  action  in  court  or  in 
arbitration; or (4) join or consolidate a Claim with claims of any other person. 
The right to appeal is more limited in arbitration than in court and other rights in 
court may be unavailable or limited in arbitration. 

Claims Subject to Arbitration. A “Claim” subject to arbitration is any claim, dispute or 
controversy between You and us (other than an Excluded Claim or Proceeding as set forth 
below), whether preexisting, present or future, which arises out of or relates to the Account, 
these rules and regulations, any transaction conducted with us in connection with the Account 
or these rules and regulations, or our relationship. “Claim” has the broadest possible meaning 
and includes initial claims, counterclaims, cross-claims, third- party claims and federal, state, 
local  and  administrative  claims.  It  includes  disputes  based  upon  contract,  tort,  consumer 
rights, fraud and other intentional torts, constitution, statute, regulation, ordinance, common 
law and equity and includes claims for money damages and injunctive or declaratory relief. 
“Claim” also includes disputes concerning communications involving telephones, cell phones, 
automatic  dialing  systems,  artificial  or  prerecorded  voice  messages,  text  messages,  emails 
or facsimile machines and alleged violations of the Telephone Consumer Protection Act and 
other statutes or regulations involving telemarketing. Upon the demand of You or us, Claim(s) 
will be resolved by individual (not class or class-wide) binding arbitration in accordance with 
the terms specified in this arbitration agreement. 

Special  Definition  of  “We,”  “Us”  and  “Our.”  Solely  for  purposes  of  this  arbitration 

agreement, the terms “we,” “us” and “our,” in addition to the meanings set forth in these 

rules  and  regulations,  also  refer  to  SunTrust’s  employees,  officers,  directors,  parents, 

controlling persons, subsidiaries, affiliates, successors and assigns. “We,” “us” and “our” also 

apply to third parties if You assert a Claim against such third parties in connection with a Claim 

You assert against us. 

Excluded  Claim  or  Proceeding.  Notwithstanding  the  foregoing,  “Claim”  does  not 

include  any  dispute  or  controversy  about  the  validity,  enforceability,  coverage  or  scope  of 

this arbitration agreement or any part thereof (including, without limitation, the Class Action 

Waiver set forth below, this sentence, and/or the last sentence of the Survival and Severability 

paragraph below); all such disputes or controversies are for a court and not an arbitrator to 

decide. However, any dispute or controversy that concerns the validity or enforceability of 

the rules and regulations as a whole is for the arbitrator, not a court, to decide. In addition, 

the following claims or proceedings will not be subject to this arbitration agreement: (1) any 

individual action brought by You or us in small claims court or Your state’s equivalent court, 

unless such action is transferred, removed, or appealed to a different court; (2) the exercising 

of any self-help rights, including set-off as described in the paragraph below titled “Right of 

Offset and Security Interest,” or (3) any individual action in court by one party that is limited 

to  preventing  the  other  party  from  using  a  self-  help  remedy  and  that  does  not  involve  a 

request for damages or monetary relief of any kind. The institution and/or maintenance of 

any such right, action or litigation shall not constitute a waiver of the right of either of the 

parties to compel arbitration regarding any other dispute subject to arbitration pursuant to 

this arbitration agreement. Moreover, this arbitration agreement will not apply to any Claims 

that are the subject of (a) a class action filed in court that is pending as of the effective date 

of this arbitration agreement in which You are alleged to be a member of the putative class 

(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement), or (b) a motion to compel arbitration filed by us against You before the effective 

date of this arbitration agreement pursuant to a prior version of this arbitration agreement 

(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement). 

Federal Arbitration Act.  Notwithstanding any choice of law or other provision in these 

rules and regulations, the parties agree and acknowledge that this agreement evidences a 

transaction involving interstate commerce and that the Federal Arbitration Act (Title 9 of the 

United States Code) (“FAA”) shall govern its interpretation and enforcement and proceedings 

pursuant thereto. To the extent state law is applicable under the FAA, the law of the state 

governing Your account relationship with us shall apply. 

Arbitration Class Action Waiver. Notwithstanding any other provision of these rules and 

regulations, if either You or we elect to arbitrate a Claim, neither You nor we will have the 

right: (a) to participate in a class action, private attorney general action or other representative 

action in court or in arbitration, either as a class representative or class member; or (b) to join 

or consolidate Claims with claims of any other persons. No arbitrator shall have authority to 

conduct any arbitration in violation of this provision. (Provided, however, that the Class Action 

Waiver does not apply to any lawsuit or administrative proceeding filed against us by a state 

or federal government agency even when such agency is seeking relief on behalf of a class of 

borrowers including You. This means that we will not have the right to compel arbitration of 

any claim brought by such an agency).  

Arbitration Procedures. If You or we elect to arbitrate a Claim, the electing party must 

notify the other party in writing. This notice can be given after the beginning of a lawsuit and 

can be given in papers filed in the lawsuit. Otherwise, Your notice must be sent to SunTrust 

Bank  Legal  Department,  Attn:  General  Counsel-  Arbitration  Election,  Mail  Code  0643,  303 

Peachtree Street, N.E., 9th Floor, Atlanta, Georgia 30308, and our notice must be sent to the 

most recent address for You in our files. Any arbitration hearing that You attend must take place 

in a venue reasonably convenient to You. If a party files a lawsuit in court asserting Claim(s) 

that are subject to arbitration and the other party files a motion to compel arbitration with 

the court which is granted, it will be the responsibility of the party prosecuting the Claim(s) to 

commence the arbitration proceeding with an arbitration administrator in accordance with 

this arbitration agreement and the administrator’s rules and procedures. Even if all parties 

have opted to litigate a Claim in court, You or we may elect arbitration with respect to any 

Claim made by a new party or any Claim later asserted by a party in that or any related or 

unrelated lawsuit (including a Claim initially asserted on an individual basis but modified to 

be  asserted  on  a  class,  representative  or  multi-party  basis).  Nothing  in  that  litigation  shall 

constitute a waiver of any rights under this arbitration agreement. 

The arbitration will be administered by JAMS, 1920 Main Street, Suite 300, Irvine, CA 92614, 

www.jamsadr.com, 1-800-352-5267. The rules and forms of JAMS may be obtained by writing 

to JAMS at the address listed above or visiting their website. If JAMS is unable or unwilling 

to  serve  as  administrator,  the  parties  may  agree  upon  another  administrator  or,  if  they 

are  unable  to  agree,  a  court  shall  determine  the  administrator.  No  company  may  serve  as 

administrator, without  the  consent  of  all  parties, if  it  adopts  or  has  in  place  any formal  or 

informal policy that is inconsistent with and purports to override the terms of this arbitration 

agreement. The arbitration will proceed in accordance with this arbitration agreement and 

the  administrator’s  rules  and  procedures  in  effect  at  the  time  of  commencement  of  the 

arbitration including any expedited procedures but in the event of a conflict, the provisions of 

this arbitration agreement shall control. 

A  single  arbitrator  will  be  appointed  by  the  administrator  and,  unless  You  and  us  agree 

otherwise, must be a practicing attorney with ten or more years of experience or a retired 

judge.  The  arbitrator  will  not  be  bound  by  judicial  rules  of  procedure  and  evidence  that 

would  apply  in  a  court,  nor  by  state  or  local  laws  that  relate  to  arbitration  provisions  or 

proceedings.  The  arbitrator  will  honor  and  enforce  statutes  of  limitation  and  claims  of 

privilege  recognized  under  applicable  law.  In  determining  liability  or  awarding  damages  or 

other relief, the arbitrator will  follow the applicable  substantive law, consistent with  these 

rules and regulations and the FAA, that would apply if the matter had been brought in court. 

The arbitrator may award any damages or other relief or remedies that would apply under 

applicable  law  to  an  individual  action  brought  in  court.  For  Claim(s)  that  total  less  than 

$75,000 and at Your written request, we will pay all filing, hearing and/or other fees charged 

by the administrator and arbitrator to You for Claim(s) asserted by You in arbitration after You 

have paid an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal 

court (whichever is less) in the judicial district in which You reside. If You have already paid a 

filing fee for asserting the Claim(s) in court, You will not be required to pay that amount again. 

In addition, the administrator may have a procedure whereby You can seek a waiver of fees 

charged to You by the administrator and arbitrator. We will always pay any fees or expenses 

that we are required to pay by law or the administrator’s rules or that we are required to pay 

for this arbitration agreement to be enforced. The arbitrator will have the authority to award 

attorneys and expert witness fees and costs to the extent permitted by either these rules and 

regulations, the administrator’s rules or applicable law. The arbitrator shall award You Your 

reasonable attorneys’ and expert witness fees and costs (a) if and to the extent You prevail 

on  Claim(s)  You  assert against us  in  an individual  arbitration  commenced by You, or (b)  to 

the extent required under applicable law for this arbitration agreement to be enforced. The 

arbitrator shall write a brief explanation of the grounds for the decision. A judgment on the 

award may be entered by any court having jurisdiction. 

Survival  and  Severability.  This  arbitration  agreement  shall  survive  the  closing  of  Your 

Account  and  the  termination  of  any  relationship  between  us,  including  the  termination  of 

these rules and regulations. If any part of this arbitration agreement is deemed or found to be 

unenforceable for any reason, the remainder shall be enforceable, except that: (a) The parties 

to  these  rules  and  regulations  acknowledge  that  the  Class  Action  Waiver  is  material  and 

essential to the arbitration of any disputes between the parties and is non severable from this 

arbitration agreement. If the Class Action Waiver is limited, voided or found unenforceable 

as to any Claim(s), then the parties’ arbitration agreement (except for this sentence) shall be 

null and void with respect to such Claim(s) (but not as to any other Claim(s) that have been 

or are later brought), subject to the right to appeal the limitation or invalidation of the Class 

Action Waiver. The parties acknowledge and agree that under no circumstances will a class 

action be arbitrated; and (b) If a Claim is brought seeking public injunctive relief and a court 

determines that the restrictions in the paragraph titled “Class Action Waiver” or elsewhere 

in this agreement prohibiting the arbitrator from awarding relief on behalf of third parties 

are unenforceable with respect to such Claim (and that determination becomes final after 

all  appeals  have  been  exhausted),  the  Claim  for  public  injunctive  relief  will  be  determined 

in court and any individual Claims seeking monetary relief will be arbitrated. In such a case 

the  parties  will  request  that  the  court  stay  the  Claim  for  public  injunctive  relief  until  the 

arbitration award pertaining to individual relief has been entered in court. In no event will a 

Claim for public injunctive relief be arbitrated. 

Effect  of  Arbitration  Award.  The  arbitrator’s  award  shall  be  final  and  binding  on  all 

parties, except for any right of appeal provided by the FAA. However, if the amount of the 

Claim exceeds $150,000 or involves a request for injunctive or declaratory relief that could 

foreseeably involve a cost or benefit to either party exceeding $150,000, any party can, within 

thirty (30) days after the entry of the award by the arbitrator, appeal the award to a three- 

arbitrator  panel  administered  by  the  Administrator.  The  panel  shall  reconsider  anew  any 

aspect of the initial award requested by the appealing party. The decision of the panel shall 

be by majority vote. Reference in this arbitration provision to “the arbitrator” shall mean the 

panel if an appeal of the arbitrator’s decision has been taken. The costs of such an appeal will 

be borne in accordance with the above paragraph titled “Arbitration Procedures.” Any final 

decision of the appeal panel is subject to judicial review only as provided under the FAA. No 

arbitration award involving the parties will have any preclusive effect as to issues or claims 

in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration 

award  in  prior  disputes  involving  other  parties  have  preclusive  effect  in  an  arbitration 

between the parties to this agreement. 

Notice and Cure; Special Payment. Prior to initiating a Claim, You may give us a written 

Claim Notice describing the basis of Your Claim and the amount You would accept in resolution 

of the Claim, and a reasonable opportunity, not less than thirty (30) days, to resolve the Claim. 

Such a Claim Notice must be sent to us by certified mail, return receipt requested, at SunTrust 

Bank Legal Department, Attn: General Counsel- Claim Notice, Mail Code 0643, 303 Peachtree 

Street, N.E., 9th Floor, Atlanta, Georgia 30308. This is the sole and only method by which You 

can submit a Claim Notice. If (i) You submit a Claim Notice in accordance with this Paragraph 

on  Your  own  behalf  (and  not  on  behalf  of  any  other  party);  (ii)  You  cooperate  with  us  by 

promptly providing the information we reasonably request; (iii) we refuse to provide You with 

the  relief  You  request;  and  (iv)  the  matter  then  proceeds  to  arbitration  and  the  arbitrator 

subsequently  determines  that  You  were  entitled  to  such  relief  (or  greater  relief),  You  will 

be entitled  to a minimum award  of  at least $7,500 (not  including  any arbitration  fees and 

attorneys’ fees and costs to which You will also be entitled). We encourage You to address all 

Claims You have in a single Claim Notice and/or a single arbitration. Accordingly, this $7,500 

minimum award is a single award that applies to all Claims You have asserted or could have 

asserted in the arbitration, and multiple awards of $7,500 are not contemplated. 

Right to Reject Arbitration Agreement. You may reject this arbitration agreement and 

therefore not be subject to being required to resolve any claim, dispute or controversy by 

arbitration. To reject this arbitration agreement, You and only You personally, must send us 

written notice of Your decision so that we receive it at the address listed below within forty-

five (45) days of the opening of Your Account. Such notice must include a statement that You 

wish  to  reject  the  arbitration  agreement  section  of  these  rules  and  regulations  along  with 

Your name, address, Account name, Account number and Your signature and must be mailed 

to the SunTrust Bank Legal Department, Attn: Arbitration Rejection, P.O. Box 4418, Mail Code 

0643,  Atlanta,  GA  30302-4418.  This  is  the  sole  and  only  method  by  which  You  can  reject 

this arbitration agreement and any attempt to reject this arbitration agreement by any other 

person or through any other method or form of notice, including the filing of a lawsuit, will be 

ineffective. You agree that Your rejection of this arbitration agreement shall not be imputed 

to any other person or entity or be deemed to be a rejection of this arbitration agreement 

by any person or entity other than You. Nor shall Your rejection of this arbitration agreement 

eliminate  the  obligation  of  other  persons  or  entities  who  wish  to  reject  this  arbitration 

agreement to personally comply with the notice and time requirements of this paragraph. 

Rejection of this arbitration agreement will not affect any remaining terms of these rules and 

regulations and will not result in any adverse consequence to You or Your Account. You agree 

that our business records will be final and conclusive with respect to whether You rejected 

this  arbitration  agreement  in  a  timely  and  proper  fashion.  This  arbitration  agreement 

provision will apply to You and us and to Your Account unless You reject it by 

providing proper and timely notice as stated herein. 

Your Billing Rights

under the Fair Credit Billing Act.

Keep this notice for future use.  It informs You about Your rights and SunTrust’s responsibilities 

What to do if You find a mistake on Your Statement

	If You think there is an error on Your Statement, write SunTrust at:

	 SunTrust Bank

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

	In Your letter, give SunTrust the following information:

	 Account information: Your name and Account number

	 Dollar amount: The amount of the suspected error

	 Description of problem:  If You think there is an error on Your Statement, describe what You 

believe is wrong and why You believe it is a mistake.

	You must contact SunTrust:

	 Within 60 days after the error appeared on Your statement.

	 At least 3 business days before an automated payment is scheduled, if You want to stop 

payment on the amount You think is wrong.

	You must notify SunTrust of any potential errors in writing.  You may also call SunTrust, but 

SunTrust is not required to investigate any potential errors and You may have to pay the amount 

in question unless You provide written notice of the suspected error.

What will happen after SunTrust receives Your letter

	When SunTrust receives Your letter, SunTrust must do two things:

	 Within 30 days of receiving Your letter, SunTrust must inform You that SunTrust received 

Your letter; SunTrust will also inform You if SunTrust has already corrected the error.

	 Within 90 days after receiving Your letter, SunTrust must either correct the error or explain 

to You why SunTrust believes the bill is correct.

	While SunTrust investigates whether or not there has been an error:

	 SunTrust  may  not  (1)  attempt  to  collect  the  amount  in  question  or  (2)  report  You  as 

	 The  charge  in  question  may  remain  on  Your  Statement,  and  SunTrust  may  continue  to 

delinquent on that amount;

charge You interest on that amount;

	 While You do not have to pay the amount in question, You are responsible for the remainder 

of Your Balance; and

	 SunTrust may apply any unpaid amount against Your Credit Limit.

	After SunTrust finishes the investigation, one of two things will happen:

	 If SunTrust made a mistake, You will not have to pay the amount in question or any interest 

or other fees related to that amount; or

	 If  SunTrust  does  not  believe  there  was  a  mistake,  You  will  have  to  pay  the  amount  in 

question,  along  with  applicable  interest  and  fees;  SunTrust  will  send  You  a  statement  of 

the amount You owe and the date payment is due; and SunTrust may then report You as 

delinquent if You do not pay the amount SunTrust states that You owe.

	If  You  receive  SunTrust’s  explanation  but  still  believe  Your  bill  is  wrong,  You  must  write  to 

SunTrust within 10 days telling SunTrust that You still refuse to pay.  If You do so, SunTrust 

cannot  report  You  as  delinquent  without  also  reporting  that  You  are  questioning  Your  bill.  

SunTrust must tell You the name of anyone to whom SunTrust reported You as delinquent, 

and  SunTrust  must  let  those  organizations  know  when  the  matter  has  been  settled  between 

SunTrust and You.

	If SunTrust does not follow all of the rules above, You do not have to pay the first $50 of the 

amount You question even if Your bill is correct.

Your rights If You are dissatisfied with a Purchase

	If You are dissatisfied with the goods or services that You Purchase with Your Card/Account, 

and You have tried in good faith to correct the problem with the merchant, You may have the right 

not to pay the remaining amount due on the Purchase.  To use this right, all of the following must 

be true:

	 The Purchase must have been made in Your home state or within 100 miles of Your current 

mailing address, and the purchase price must have been more than $50.  (Note:  Neither of 

these conditions applies if Your Purchase was based on an advertisement SunTrust mailed 

to You, or if SunTrust owns the company that sold You the goods or services.)

	 You must have used Your Card for the Purchase.  Purchases made with cash advances 

from an ATM or with a check that accesses Your Account do not qualify.

	 You must not yet have fully paid for the Purchase.

	If  all  of  the  criteria  above  are  met  and  You  are  still  dissatisfied  with  the  purchase,  contact 

SunTrust in writing at:

	 SunTrust Bank

While SunTrust investigates, the same rules apply to the disputed amount as discussed above.   After 

source, (3) make a wire transfer, (4) buy foreign currency, (5) buy traveler’s checks, (6) buy money orders, 

Grace Period – The time period during which You may avoid paying interest on certain transactions.  As 

Standard Payment Instructions – These instructions require You to pay your credit Card bill as follows.  

SunTrust finishes the investigation, SunTrust will tell You SunTrust’s decision. At that point, if SunTrust 

(7) buy lottery tickets, or (8) buy gambling chips or wagers.

thinks You owe an amount and You do not pay, SunTrust may report You as delinquent. 

Definitions

and conditions of this Agreement.

Account – The credit card Account(s) SunTrust approves for Your use that is/are subject to the terms 

Credit Limit is stated on the Card Mailer.

Agreement – Your Card Account Agreement with SunTrust for the Account, which contract is made up of 

these terms and conditions, Your application or response to SunTrust’s solicitation, and the documents 

that accompany delivery of Your Card (Card Mailer).

APR (Annual Percentage Rate) – The cost of Your Credit as a yearly rate.  Different APRs may apply 

to different Balances on Your Account, such as Your Balance on Purchases or Your Balance on Cash 

Advances.    SunTrust  uses  the  applicable APR  to  calculate  the  Interest  Charge  that  You  owe  on  the 

Account.  The Card Mailer discloses applicable APRs and whether the Account is subject to a Variable 

or Non-Variable APR.

Non-Variable APR – The DPR subject to the Non-Variable Rate will be based on an APR that does 

not vary with changes in an Index Rate.  The Card Mailer discloses the APR for the Non-Variable Rate 

against SunTrust.

as of the date Your Account was opened.

stated in the Card Mailer, the Grace Period is at least 25 days after the close of each Billing Period.  This 

Pay (1) in U.S. dollars, (2) not in cash, unless You pay at one of SunTrust’s branches, (3) from a U.S. 

Agreement defines the kinds of transactions that are subject to a Grace Period (See Interest Charges and 

deposit account or cashier’s check drawn on a U.S. financial institution, (4) without restrictive language 

Transaction Fees Section).  If a particular transaction is subject to a Grace Period, Your Account starts in 

(e.g., “payment in full”) included or attached to the payment, and (5) not from a credit account that Sun-

a Grace Period for that transaction.  The Grace Period will continue if You pay Your New Balance on time 

Trust provides You, such as a Convenience Check drawn on this Account.  If You make payment in a 

each Billing Period.  You will lose the Grace Period if You do not pay Your New Balance in a given Billing 

paper form (like a check, money order, or cashier’s check), You must include the payment coupon from 

Period.  To regain Your Grace Period after You lose it, You must pay Your New Balance on time for 1 Billing 

Your Statement or write Your Card Account number on the payment.  If SunTrust decides in the Bank’s 

Period.  If You lose Your Grace Period for transactions to which the Grace Period previously applied, You 

discretion to accept a form of payment that does not meet these Standard Payment Instructions, SunTrust 

will owe interest on any unpaid Balance.  Interest on those transactions will begin to accrue from the end 

does not waive the Bank’s right to continue to require payments that comply with these instructions.  If 

of the Billing Period for which You failed to pay Your New Balance.  For any such transactions that You 

SunTrust decides to accept a payment that You make in a foreign currency, SunTrust will choose the 

make after You lose Your Grace Period, You will pay interest from the Transaction Date until the time that 

conversion rate to apply.  The date You mail the payment is different from the date the Bank receives the 

commences on or after the first day of the next succeeding month after the Index Rate is published. (For 

Baltimore, MD  21279-1278

You regain the Grace Period for transactions of this type.

Index Rate – The rate used for making variable rate adjustments to Your APR.  The Index Rate is the 

Prime Rate as quoted in the “Money Rates” section of The Wall Street Journal (Eastern Edition) on the 

28th day (or if the 28th day is not a business day, the next business day thereafter) of the prior calendar 

month.  If The Wall Street Journal (Eastern Edition) is not published or the Prime Rate is not given on 

any of these dates, then the Index Rate will be determined by using the immediately preceding published 

Prime Rate for such date.  If the Prime Rate is no longer available, SunTrust will choose a new index and 

notify You as required by applicable law.  Index Rate changes will be effective on Your Billing Period that 

example, if a new Index Rate is published on June 28th, the new APR would be effective as of the first day 

of the Billing Period that commences July 1 or after).  An Index Rate increase will increase the applicable 

APR, which may increase Your Minimum Payment.

Interest Charge – The cost of Your Credit on the Account as a dollar amount that SunTrust derives by 

applying Your DPR to the Average Daily Balance.

Items – Statements, sales drafts and/or payment instruments.

Joint Ownership Considerations – If a deposit Account (i.e. Protected Account) is jointly owned, any 

owner of BOTH the deposit Account AND the Credit Card Account (i.e. the Protector Account) may 

payment.  The payment date is the date that the Bank receives Your payment in accordance with these 

Standard Payment Instructions.  If You fail to comply with these Standard Payment Instructions, credit to 

Your Account for the payment may be delayed.  This delay may result in additional Interest Charges, Other 

Charges, and possible suspension of Your Account.  Contact SunTrust at 1-800-477-9702 to inquire about 

phone pay.  Mailed payments should be sent to:

SunTrust Bank

Cardholder Services

P.O. Box 791278

NOTE:  Any disagreement that You may have with respect to charges on Your Statement must be pre-

sented to SunTrust in writing separately from your payment and to a different address than where Your 

payments are sent.  (See the “Your Billing Rights” Section of this Agreement.)

Statement – SunTrust will send You a bill at the end of each Billing Period if Your Account has a debit 

Balance of any amount or a credit Balance of more than $1, unless SunTrust has decided Your Account 

is uncollectible or has closed or suspended Your Account for collection proceedings against You.  The 

Statement will tell You the total Balance that You owe the Bank as of the end of the last Billing Period.  It 

will also tell You the Minimum Payment that You must pay the Bank by the stated Due Date.

enroll in overdraft protection without the consent of the other owners of that deposit Account.  However, 

SunTrust – means (1) SunTrust Bank, the bank that is providing You Credit, and will include (2) any 

any  owner  of  either  the  deposit  Account  OR  Credit  Card  Account  may  cancel  overdraft  protection 

person(s) to whom the Credit is transferred or assigned; (3) any Covered Provider; (4) the parents, con-

without the consent of other owners.  If a jointly owned deposit Account is enrolled in overdraft protection: 

trolling  persons,  subsidiaries  and  affiliates  of  the  companies  in  (1)-(3)  above;  (5)  the  successors  and 

(i) all deposit Account holders will be responsible for all overdraft protection advances regardless of which 

predecessors  of  the  companies  in  (1)-(4)  above;  and  (6)  the  officers,  directors  and  employees  of  the 

person writes a check or initiates a transaction that causes an overdraft (e.g. as a debit Card Purchase); 

companies in (1)-(5) above.  SunTrust may also be referred to as “the Bank.” Solely for purposes of the 

and (ii) all deposit Account holders authorize us to share information about the Protected Account with 

Arbitration Provision contained in this Agreement, the term “SunTrust” shall also apply to any third parties 

each owner of Protector Account, such as type of Account and partial Account number.  We reserve 

if You assert a Claim against such third parties in connection with a Claim You assert against SunTrust.

the right to cancel, suspend, or change the terms or conditions of Your overdraft protection service at 

any time, for any reason.

Termination Date – This is the last day a Promotional Rate will apply to a Promotional Balance.  It will 

be the earlier of (1) the last day specified in the Promotional Balance offer or (2) the date identified in any 

Late Payment – A payment that You make that SunTrust does not receive before the Due Date.

notice to You when a Delinquency Triggering Event occurs.

Transaction Date – The Transaction Date of a Purchase is the sale date.  The Transaction Date of a 

Balance Transfer, Cash Advance, or Overdraft Advance is the date that You request such a transaction.

You, Your and Yours – means the Cardholder(s).

Cash Advance Credit Limit – The maximum amount of Credit that SunTrust establishes from time to time 

and makes available to You on the Account for Cash Advances.  Any Cash Advance Credit Limit SunTrust 

establishes may be less than the Credit Limit that otherwise applies to Your Account.  The Cash Advance 

Cash Equivalent Transactions – Transactions performed using a merchant or service provider that Visa® 

or MasterCard® identifies as a seller of travelers checks, foreign currency, money orders, wire transfers, 

lottery tickets, funds used for wagers or gambling, or similar products or services. These transactions are 

treated as Cash Advances on Your Account.

Closing Date – The last day of a Billing Period.

Convenience Check – A check that the Bank provides which You may use to access Your Account to 

make a Purchase or a Balance Transfer.

Covered Provider – means any third party that provides any product or service in connection with the 

Credit if (and only if) You assert a Claim against such third party in connection with a Claim You assert 

Credit – means the credit extension You receive under this Agreement.

Credit Limit – Your Credit Limit will appear on each monthly Statement.

For Accounts with Spending Limits:  The maximum amount of Credit that SunTrust establishes 

from time to time and makes available to You on the Account.  

For Accounts with no Pre-Set Spending Limits: No pre-set spending limit does not mean unlimited 

spending. Your Account will be assigned a revolving Credit Limit. SunTrust may restrict the amount of 

Your Credit Limit that is available for Balance Transfers. For Cash Advances, You may only spend up 

to Your assigned Cash Advance Credit Limit. For Purchases, You may be authorized to exceed Your 

assigned Credit Limit. Each transaction You make is authorized based on factors such as (1) Your 

Account history; (2) credit record; (3) absence or presence of suspected fraud; and (4) performance 

and delinquency patterns. If You attempt to make a Purchase transaction that exceeds your Credit 

Limit, Your Account will be evaluated based upon the length of time Your Account has been open and 

Account usage, performance and delinquency patterns with SunTrust or with Your other creditors, 

and Your ability to pay. In certain circumstances, SunTrust may ask for additional financial records 

to authorize a transaction. If You are authorized to exceed Your Credit Limit, You will be required to 

pay, as part of your Minimum Payment, the amount by which Your New Balance exceeds Your Credit 

Limit. SunTrust encourages You to provide us with notice of forthcoming unusual activity, such as, 

high transaction amounts, high velocity, or changes in geographic patterns.

Default – Subject to applicable law and any right that You may have under that law, SunTrust may require 

immediate payment of Your entire Account Balance and You will be in Default if (1) You do not make at least 

the Minimum Payment on or before the payment Due Date, (2) a Cardholder or Authorized User exceeds 

or tries to exceed the Credit Limit without SunTrust’s permission, (3) A payment You make is rejected or 

cannot  be  processed,  (4)  SunTrust  reasonably  believes  that  a  Cardholder’s  ability  to  pay  SunTrust  is 

materially impaired (for example, if You become subject to bankruptcy or insolvency proceedings or if 

an attachment or garnishment proceedings are instituted against You or Your property), (5) You provide 

SunTrust with false, misleading or fraudulent information or a false signature, (6) a Cardholder dies or is 

legally declared incompetent or incapacitated, (7) You fail to comply with any provision of this Agreement, 

(8) You or an Authorized User makes illegal use of any financial service under the Account or (9) You or 

an Authorized User continues to use an Account or Card that has been closed.

DPR (Daily Periodic Rate) – the daily periodic rate is calculated from the applicable APR.  The DPR is 

equal to the applicable APR divided by 365 (or 366 in a leap year).  SunTrust may use DPR to calculate 

the Interest Charge as described in this Agreement.  Interest Charges resulting from the application of 

DPRs will accrue daily and be calculated on the Average Daily Balances (including new transactions) 

for  each  Account  feature  (Purchases,  Cash  Advances,  Balance  Transfers,  Overdraft  Advances,  and 

Promotional Balances).

Due Date – This is the date by which SunTrust must receive Your payment in order for it to be on time.  

Your Due Date will be stated on Your Statement.  It will occur on the same calendar day of each month.  

payment on or before the Due Date and by the time stated on Your Statement.  If no time is stated on 

Your Statement, Your payment is timely if SunTrust receives it by 5 p.m. Eastern Time on the Due Date; 

provided, however, that if You make a payment directly to SunTrust personnel at a SunTrust branch, Your 

payment will be credited to Your Account same day as the day of the payment.  Payments initiated through 

SunTrust’s automated telephone service, with a customer service representative, or via SunTrust’s web 

site will be subject to the 5:00 pm payment cut-off time.

Crediting of Payments to Account:  Payments that SunTrust receives prior to 5:00 p.m. Eastern Time 

at the mailing address shown on the front of Your Statement and in the Standard Payment Instructions 

will be credited to Your Account as of the date of receipt.  Payments that SunTrust receives after 5:00 

p.m. Eastern Time will be credited as of the next day, unless You make the payment directly to SunTrust 

personnel at a SunTrust branch after 5 p.m., as stated above. If SunTrust accepts a payment received at 

any other location than the address stated in Your Statement and in the Standard Payment Instructions, 

with no payment coupon enclosed, or that does not conform to the Standard Payment Instructions, that 

payment may be subject to a delay in crediting of up to 5 days after the date of receipt. This delay may 

result in additional Interest Charges, Other Charges, and possible suspension of Your Account.  Payments 

initiated through SunTrust’s automated telephone service (if available) or via SunTrust’s web site will be 

subject to the 5:00 pm payment cut-off time.  

Delinquency Triggering Event – A Delinquency Triggering Event occurs if You fail to make a Minimum 

Payment within 60 days of its payment Due Date.

mitigating factors.

Margin – The rate added to the Index Rate to determine Your APR.

Minimum Payment – The Minimum Payment due on Your Account as shown on Your Statement.

New  Balance  –  The  entire  Balance  of  Purchases,  Cash  Advances,  Overdraft  Advances,  Balance 

Transfers  and  any  Promotional  Balances  outstanding  on  Your Account  on  the  Closing  Date,  plus  all 

accrued Interest Charges and Other Charges as of such date.

Other Charges – Charges to Your Account as described in the Other Charges Section of this Agreement, 

including fees for:  Late Payments*, Annual Fee, Returned Payments*, Stop Payments*, Documentation*, 

and Phone Payments*.  *SunTrust will consider reversal of these Other Charges fees on open Accounts 

in good standing if circumstances warrant such consideration, such as claims of Bank errors and other 

Overdraft Advance – Credit SunTrust extends to You in the form of a loan from the Account to cover an 

overdraft on a deposit account that You designate at SunTrust.  You must enroll in the SunTrust overdraft 

protection program to receive this form of Credit.

Promotional Balance – Credit SunTrust extends for an introductory and other designated Purchase or 

Balance Transfer transaction, subject to discounted fees and/or a different DPR than your standard DPR 

for Purchases.  Your use of a Promotional Offer from SunTrust results in a Promotional Balance.

Promotional Rate – The DPR applied to Promotional Balances.

Protector Account – Your SunTrust Consumer Credit Card Account.

Purchase  –  Credit  SunTrust  extends  to You  when You  or  an Authorized  User  (1)  use(s)  the  Card  or 

Account to purchase goods, labor, insurance or services through sellers and lessors that honor Your Card 

or Account for the purpose of completing a Purchase or (2) use(s) a Convenience Check or other Credit 

instrument that SunTrust provides for You to make a Purchase.

Returned Payment – A payment that You make that Your financial institution does not honor.  If You 

have a Returned Payment, SunTrust will assess a fee in accordance with the terms of this Agreement.  If 

SunTrust resubmits a Returned Payment and Your financial institution subsequently honors it, SunTrust 

will still assess a Returned Payment fee because Your financial institution originally returned the payment 

as unpaid.  If Your financial institution returns a payment more than once, SunTrust will not charge more 

than one Returned Payment fee.  If You make a new payment to SunTrust, however, and Your financial 

institution does not honor it, SunTrust will assess an additional Returned Payment fee.

Savings Account – the Savings Account (called “Secured Card Savings Account”) that You opened and 

maintain and pledged (via security interest) to SunTrust to secure payment of your outstanding Balance.

It will be at least 21 days after the date SunTrust mails Your Statement and at least 25 days after the end 

Protected Account – An eligible SunTrust Consumer Checking Account, Savings Account, or Money 

of Your most recently concluded Billing Period (Closing Date).  To be timely, SunTrust must receive Your 

Market Savings Account linked to this SunTrust Consumer Credit Card for overdraft protection.

Variable APR –The variable APR will be based on the Index Rate plus a Margin.  The Card Mailer 

discloses  the APR  for  the  Variable  Rate.     An  increase  in  the  Index  Rate  may  result  in  a  higher 

Minimum Payment.  

Assign – SunTrust Assigns Your Account and this Agreement if SunTrust sells or transfers to another 

party any or all of SunTrust’s rights or obligations under this Agreement, including any amount that You 

owe SunTrust on the Account.  If SunTrust Assigns Your Account, the party who receives the assignment 

will have SunTrust’s rights under this Agreement, subject to the extent of the assignment.

Authorized Charges – Any Purchases, Balance Transfers, Cash Advances, Overdraft Advances, and 

Promotional Balances that You or any Authorized User makes on the Account and any fees and Interest 

Charges owing on the Account.

Authorized User – Any person You authorize to use the Card (whether Cardholder or not and whether or 

not such use exceeds the limit You authorized or intended).

Average Daily Balance – To get the Average Daily Balance, SunTrust adds the outstanding Balance 

(including new transactions and deducting payments and credits) for each transaction type for each day in 

the Billing Period; SunTrust adds together all the daily Balances for each separate transaction type, and 

then divides by the number of days in the Billing Period.

Balance – Every charge on the Account, including transactions that You make and Interest Charges and 

fees that SunTrust assesses, falls into a specific Balance, such as the Balance on Purchases, Balance 

Transfers, Cash Advances, Overdraft Advances, and Promotional Balances.  Fees that are based on a 

specific transaction are assigned to the same Balance as the applicable transaction.  For example, a 

foreign transaction fee on a Purchase is assigned to the Balance on Purchases.  Fees that are not specific 

to a given transaction with the Card (like a Returned Payment) are assigned to the Balance on Purchases.

Balance  Transfer  –  Credit  SunTrust  extends  resulting  from  a  Balance  Transfer  that  You  request  by 

any means (including telephone, Convenience Check, or Balance Transfer request form that SunTrust 

provides).  SunTrust’s policy is not to allow You to transfer any Balance You owe from any other account 

with SunTrust or SunTrust’s respective affiliates. SunTrust may permit You to transfer balances from other 

credit card companies or financial institutions to Your Account up to the amount of Your Credit Limit.  If 

You request an amount that SunTrust does not approve, SunTrust may process a partial Balance Transfer 

for less than the amount that You requested or SunTrust may decline the entire request. SunTrust is not 

liable if SunTrust does not approve a requested Balance Transfer (in whole or in part). Balance Transfer 

requests that are incomplete or illegible will not be approved. SunTrust reserves the right to make Balance 

Transfers in the order SunTrust selects.  In order to preserve Your dispute rights, You should not transfer 

balances from other credit card companies or financial institutions if those balances are in dispute. You 

should  allow  up  to  8  weeks  for  Balance  Transfers  to  be  completed.    You  should  continue  to  monitor 

the other accounts and continue to pay the minimum payment due on those accounts until You receive 

statements  from  those  creditors  showing  that  the  balances  have  been  paid  in  full.    This  confirmation 

may  not  happen  until  after  the  transactions  appear  on  the  Statement  SunTrust  sends  You.    You  are 

solely responsible for any late payments, ongoing finance charges and disputed amounts on Your other 

accounts. If You want Your other accounts closed following a Balance Transfer, You are responsible for 

doing so.

Billing Period – The time interval between the dates of Your regular billing Statements. Your first Billing 

Period may be less than one month. All Credit terms, including Minimum Interest Charges, will apply in 

each Billing Period including the first Billing Period.

Card – Your Card is/are the physical Card(s), the Account number, or any device (such as a check) that 

You or an Authorized User can use to access Your Account.

Card Association – the applicable credit card association through which Your Card Account is sponsored 

(e.g., Visa® or MasterCard®).

Cardholder  –  The  natural  person  to  whom  SunTrust  issues  a  Card  at  his/her  request  or  application, 

or a natural person who has agreed to pay obligations arising from another person’s use of the Card 

or Account.

Card Mailer – the mail that delivers Your Card and includes Your Agreement and other terms associated 

with Your Card Account when SunTrust sends Your Card to You.

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

Cash Advance – Credit SunTrust extends to You in the form of a loan from the Account. A Cash Advance 

occurs when You:  (1) obtain cash from an ATM (automated teller machine), (2) obtain cash from any other 

1The Personal Deposit Account Fee Schedule is accessible at https://www.suntrust.com/Static/

Documents/Personal_Banking/Deposit_Account_Disclosures/FSRETAILE.pdf. 

SunTrust now Truist, Member FDIC. ©2020 Truist Financial Corporation. SunTrust®,

Truist and the SunTrust logo are service marks of Truist Financial Corporation.         

All rights reserved. 

 
 
Individual Liability

Consumer Reporting Agencies (Credit Bureaus)

You, as a Cardholder, are liable for all Credit obtained under Your Account(s), whether obtained by 
You, another Cardholder or an Authorized User of the Account. If there is more than one Cardholder 
on the Account, each of You is liable, jointly and severally, for all Credit obtained under the Account(s), 
regardless of which of You obtains that Credit or benefits from it.

It is standard banking industry practice and within federal and state law for SunTrust routinely to provide 
data  about  customer  loan  repayment  and  transactions  to  consumer  reporting  agencies  and  other 
creditors.  SunTrust may report information about Your Account(s) to credit bureaus.  Late Payments, 
missed payments, or other Defaults on Your Account(s) may be reflected in Your credit report.

Termination

Sharing of Information

Either You or SunTrust may terminate this  Agreement or suspend Your Credit privileges under this 
Agreement  at  any  time,  with  or  without  cause.  You  will  not  try  to  make  any  Purchases  or  Balance 
Transfers or try to obtain any Cash Advances or Overdraft Advances on Your Account after Your 
Credit privileges have been terminated or suspended. However, this Agreement will otherwise remain in 

full force and effect until You pay all sums due SunTrust.

Applicable Law

Applicable  Law.  Except  as  expressly  set  forth  in  the  Arbitration  Provision  of  this  Agreement,  this 
Agreement and the interpretation and enforcement thereof (including but not limited to the exportation of 
interest rates) will be governed by Federal law applicable to SunTrust and to the extent not preempted by 
Federal law, the laws of the State of Georgia without regard to its conflicts of law provisions and principles.  
If there is any conflict between any of the terms and conditions of this Agreement and applicable Federal 
or  State  law,  this  Agreement  will  be  considered  changed  to  the  extent  necessary  to  comply  with  the 
applicable law. You agree that all terms of this Agreement are material to the determination of interest.  
SunTrust accepts this Agreement in its home state, Georgia.

Military Lending Act

The  Military  Lending  Act  provides  protections  for  certain  members  of  the  Armed  Forces  and  their 
dependents (“Covered Borrowers”). The provisions of this section apply to Covered Borrowers under the 
Military Lending Act. If you would like more information about whether you are a Covered Borrower and 
whether this section applies to you, please contact us at 1-800-848-8372. Statement of MAPR. Federal 
law  provides  important  protections  to  members  of  the Armed  Forces  and  their  dependents  relating  to 
extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces 
and his or her dependent may not exceed an Annual Percentage Rate of 36%. This rate must include, 
as applicable to the credit transaction or account: (1) the costs associated with credit insurance premiums; 
(2) fees for ancillary products sold in connection with the credit transaction; (3) any application fee charged 
(other than certain application fees for specified credit transactions or accounts); and (4) any participation 
fee charged (other than certain participation fees for a credit card account). Oral Disclosures. In order to 
hear important Military Lending Act disclosures and payment information provided in this Note, please call 
1-800-848-8372. Applicability of Jury Trial Waiver, Class Action Waiver, and Arbitration Provision. The Jury 
Trial Waiver, Class Action Waiver, and Arbitration Provision set forth in this Agreement do not apply to 

Covered Borrowers under the Military Lending Act.

Jury Trial Waiver

UNLESS  YOU  ARE  A  COVERED  BORROWER  UNDER  THE  MILITARY  LENDING  ACT  AND  TO 
THE  EXTENT  PERMITTED  BY  APPLICABLE  LAW,  FOR  ANY  MATTERS  NOT  SUBMITTED  TO 
ARBITRATION, YOU AND SUNTRUST HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND 
IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION ARISING 
OUT OF THIS AGREEMENT, RELATING TO THE ACCOUNT, ANY CREDIT TRANSACTION, OR ANY 
OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 
EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES, SUCCESSORS AND ASSIGNS.

Litigation Class Action Waiver

TO  THE  EXTENT  PERMITTED  BY APPLICABLE  LAW,  FOR ANY  MATTERS  NOT  SUBMITTED  TO 
ARBITRATION,  YOU  AND  SUNTRUST  HEREBY  AGREE  THAT  ANY  LITIGATION  ARISING  OUT 
OF  THIS  AGREEMENT,  RELATING  TO  THE  ACCOUNT,  ANY  CREDIT  TRANSACTION,  OR  ANY 
OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 
EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 
AFFILIATES,  SUCCESSORS  AND  ASSIGNS  WILL  PROCEED  ON  AN  INDIVIDUAL  BASIS  AND 
WILL NOT PROCEED AS PART OF A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY 
GENERAL ACTION  OR  OTHER  REPRESENTATIVE ACTION AND  YOU AND  SUNTRUST  HEREBY 
KNOWINGLY,  VOLUNTARILY,  INTENTIONALLY  AND  IRREVOCABLY  WAIVE  ANY  RIGHT  TO 
PROCEED IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR 
OTHER REPRESENTATIVE ACTION OR TO SERVE AS A CLASS REPRESENTATIVE.

Other Products and Services

SunTrust will, at Your request, arrange for an overnight courier to deliver additional or replacement Cards 
on an expedited basis. The charge assessed by the overnight courier will be added to Your Account 
Balance. From time to time, new products, optional services or enhancements (for example, insurance 
or Card registration) may be offered on Your Account. SunTrust is not liable for these features, services 
and enhancements, when they are the responsibility of a third party provider. You agree to hold SunTrust 
harmless from any claims, actions or damages resulting from Your use of any of these features, services 
or enhancements, when permitted by applicable law. SunTrust reserves the right to adjust, add, or delete 

benefits and services at any time.

Credit Inquiries

You authorize SunTrust to make or have made any credit, employment, and investigative inquiries that 
SunTrust deems appropriate related to the extension or collection of Credit under the Account. If You 
dispute  credit  information  SunTrust  is  reporting  about  You,  You  may  notify  SunTrust  at  Cardholder 
Services, Attention: Dispute Department, P.O. Box 620548, Orlando, FL  32862-0548.

SunTrust may, to the extent and in the manner permitted by applicable law, communicate information 
about SunTrust’s experiences and transactions with You to consumer reporting agencies, SunTrust’s 
affiliates, and others who may properly receive that information.  You may refer to SunTrust’s Privacy 
Statement  for  more  details  about  how  SunTrust  collects,  uses,  retains,  discloses,  and  safeguards 
information about You and Your Account. SunTrust’s Privacy Statement is provided when consumer 
Cardholders  establish  a  customer  relationship  with  SunTrust,  once  each  year  while  Cardholders 
maintain a customer relationship with SunTrust, and at other times required by law. You may request 
an additional copy of SunTrust’s Privacy Statement by calling SunTrust at 1-800-477-9702 or sending a 
written request to SunTrust at Cardholder Services, Attention: Customer Service, P.O. Box 621629, 
Orlando, FL  32862-1629.

Waiver

SunTrust’s failure to exercise, or SunTrust’s delay in exercising, any of SunTrust’s rights under the 
Agreement for any reason will not mean that SunTrust will be unable to exercise those rights later.

Severability

The invalidity of any provision of the Agreement will not affect the validity of any other provision.

Entire Agreement

This  Agreement,  as  modified  from  time  to  time  in  accordance  with  applicable  law  by  any  change  in 
terms that SunTrust will deliver to You (in writing or via update to Agreement terms that are published 
at  https://www.suntrust.com/PersonalBanking/EverydayBanking/CreditCards),  constitutes 
the 
entire Agreement between You and SunTrust, and supersedes any prior negotiation or understanding 
between You and SunTrust concerning the subject matter of this Agreement. Section headings are for 
convenience only and are to be disregarded when interpreting this Agreement.

New Jersey Residents

All provisions of this Agreement are valid, enforceable and applicable in New Jersey.

Illegal Transaction

Any financial service that SunTrust provides pursuant to this Agreement may be used for any transaction 
permitted by law in accordance with this Agreement. You agree that illegal use of any financial service 
will be deemed an action of Default and/or breach of contract and that SunTrust may terminate any such 
financial service and/or other related services at SunTrust’s discretion.  You will remain responsible for 
paying for a transaction, even if it is not permissible. If any illegal use occurs, You also agree to waive any 
right to sue SunTrust for such illegal use or any activity directly or indirectly related to it and indemnify 
and hold SunTrust harmless from any suits or other legal action or liability, directly or indirectly, resulting 
from such illegal use.

Emergency Card Replacement and Cash Disbursement

You and any Authorized User agree and authorize SunTrust to provide Your personal data to the Card 
Association, its members, or their respective contractors for the purpose of providing Emergency Card 
Replacement and Emergency Cash Disbursement benefits to You on Your Account.

Arbitration Provision

READ  THIS  PROVISION  CAREFULLY  AS  IT  WILL  HAVE  A  SUBSTANTIAL 
IMPACT ON HOW DISPUTES AND CLAIMS YOU AND WE HAVE AGAINST EACH 
OTHER ARE RESOLVED. 

YOU HAVE THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT AS SET 
FORTH  BELOW.  If  You  do  not  reject  this  arbitration  agreement,  for  a  Claim 
subject to arbitration, neither You nor we will have the right to: (1) have a court 
or  a  jury  decide  the  Claim;  (2)  engage  in  information-gathering  (discovery) 
to  the  same  extent  as  in  court;  (3)  participate  in  a  class  action  in  court  or  in 
arbitration; or (4) join or consolidate a Claim with claims of any other person. 
The right to appeal is more limited in arbitration than in court and other rights in 
court may be unavailable or limited in arbitration. 

Claims Subject to Arbitration. A “Claim” subject to arbitration is any claim, dispute or 
controversy between You and us (other than an Excluded Claim or Proceeding as set forth 
below), whether preexisting, present or future, which arises out of or relates to the Account, 
these rules and regulations, any transaction conducted with us in connection with the Account 
or these rules and regulations, or our relationship. “Claim” has the broadest possible meaning 
and includes initial claims, counterclaims, cross-claims, third- party claims and federal, state, 
local  and  administrative  claims.  It  includes  disputes  based  upon  contract,  tort,  consumer 
rights, fraud and other intentional torts, constitution, statute, regulation, ordinance, common 
law and equity and includes claims for money damages and injunctive or declaratory relief. 
“Claim” also includes disputes concerning communications involving telephones, cell phones, 
automatic  dialing  systems,  artificial  or  prerecorded  voice  messages,  text  messages,  emails 
or facsimile machines and alleged violations of the Telephone Consumer Protection Act and 
other statutes or regulations involving telemarketing. Upon the demand of You or us, Claim(s) 
will be resolved by individual (not class or class-wide) binding arbitration in accordance with 
the terms specified in this arbitration agreement. 

Special  Definition  of  “We,”  “Us”  and  “Our.”  Solely  for  purposes  of  this  arbitration 
agreement, the terms “we,” “us” and “our,” in addition to the meanings set forth in these 
rules  and  regulations,  also  refer  to  SunTrust’s  employees,  officers,  directors,  parents, 
controlling persons, subsidiaries, affiliates, successors and assigns. “We,” “us” and “our” also 
apply to third parties if You assert a Claim against such third parties in connection with a Claim 
You assert against us. 

Excluded  Claim  or  Proceeding.  Notwithstanding  the  foregoing,  “Claim”  does  not 
include  any  dispute  or  controversy  about  the  validity,  enforceability,  coverage  or  scope  of 
this arbitration agreement or any part thereof (including, without limitation, the Class Action 
Waiver set forth below, this sentence, and/or the last sentence of the Survival and Severability 
paragraph below); all such disputes or controversies are for a court and not an arbitrator to 
decide. However, any dispute or controversy that concerns the validity or enforceability of 
the rules and regulations as a whole is for the arbitrator, not a court, to decide. In addition, 
the following claims or proceedings will not be subject to this arbitration agreement: (1) any 
individual action brought by You or us in small claims court or Your state’s equivalent court, 
unless such action is transferred, removed, or appealed to a different court; (2) the exercising 
of any self-help rights, including set-off as described in the paragraph below titled “Right of 
Offset and Security Interest,” or (3) any individual action in court by one party that is limited 
to  preventing  the  other  party  from  using  a  self-  help  remedy  and  that  does  not  involve  a 
request for damages or monetary relief of any kind. The institution and/or maintenance of 
any such right, action or litigation shall not constitute a waiver of the right of either of the 
parties to compel arbitration regarding any other dispute subject to arbitration pursuant to 
this arbitration agreement. Moreover, this arbitration agreement will not apply to any Claims 
that are the subject of (a) a class action filed in court that is pending as of the effective date 
of this arbitration agreement in which You are alleged to be a member of the putative class 
(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 
agreement), or (b) a motion to compel arbitration filed by us against You before the effective 
date of this arbitration agreement pursuant to a prior version of this arbitration agreement 
(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 
agreement). 

Federal Arbitration Act.  Notwithstanding any choice of law or other provision in these 
rules and regulations, the parties agree and acknowledge that this agreement evidences a 
transaction involving interstate commerce and that the Federal Arbitration Act (Title 9 of the 
United States Code) (“FAA”) shall govern its interpretation and enforcement and proceedings 
pursuant thereto. To the extent state law is applicable under the FAA, the law of the state 
governing Your account relationship with us shall apply. 

Arbitration Class Action Waiver. Notwithstanding any other provision of these rules and 
regulations, if either You or we elect to arbitrate a Claim, neither You nor we will have the 
right: (a) to participate in a class action, private attorney general action or other representative 
action in court or in arbitration, either as a class representative or class member; or (b) to join 
or consolidate Claims with claims of any other persons. No arbitrator shall have authority to 
conduct any arbitration in violation of this provision. (Provided, however, that the Class Action 
Waiver does not apply to any lawsuit or administrative proceeding filed against us by a state 
or federal government agency even when such agency is seeking relief on behalf of a class of 
borrowers including You. This means that we will not have the right to compel arbitration of 
any claim brought by such an agency).  

Arbitration Procedures. If You or we elect to arbitrate a Claim, the electing party must 
notify the other party in writing. This notice can be given after the beginning of a lawsuit and 
can be given in papers filed in the lawsuit. Otherwise, Your notice must be sent to SunTrust 
Bank  Legal  Department,  Attn:  General  Counsel-  Arbitration  Election,  Mail  Code  0643,  303 
Peachtree Street, N.E., 9th Floor, Atlanta, Georgia 30308, and our notice must be sent to the 
most recent address for You in our files. Any arbitration hearing that You attend must take place 
in a venue reasonably convenient to You. If a party files a lawsuit in court asserting Claim(s) 
that are subject to arbitration and the other party files a motion to compel arbitration with 
the court which is granted, it will be the responsibility of the party prosecuting the Claim(s) to 
commence the arbitration proceeding with an arbitration administrator in accordance with 
this arbitration agreement and the administrator’s rules and procedures. Even if all parties 
have opted to litigate a Claim in court, You or we may elect arbitration with respect to any 
Claim made by a new party or any Claim later asserted by a party in that or any related or 
unrelated lawsuit (including a Claim initially asserted on an individual basis but modified to 
be  asserted  on  a  class,  representative  or  multi-party  basis).  Nothing  in  that  litigation  shall 
constitute a waiver of any rights under this arbitration agreement. 

The arbitration will be administered by JAMS, 1920 Main Street, Suite 300, Irvine, CA 92614, 
www.jamsadr.com, 1-800-352-5267. The rules and forms of JAMS may be obtained by writing 
to JAMS at the address listed above or visiting their website. If JAMS is unable or unwilling 
to  serve  as  administrator,  the  parties  may  agree  upon  another  administrator  or,  if  they 
are  unable  to  agree,  a  court  shall  determine  the  administrator.  No  company  may  serve  as 
administrator, without  the  consent  of  all  parties, if  it  adopts  or  has  in  place  any formal  or 
informal policy that is inconsistent with and purports to override the terms of this arbitration 
agreement. The arbitration will proceed in accordance with this arbitration agreement and 
the  administrator’s  rules  and  procedures  in  effect  at  the  time  of  commencement  of  the 
arbitration including any expedited procedures but in the event of a conflict, the provisions of 
this arbitration agreement shall control. 

A  single  arbitrator  will  be  appointed  by  the  administrator  and,  unless  You  and  us  agree 
otherwise, must be a practicing attorney with ten or more years of experience or a retired 
judge.  The  arbitrator  will  not  be  bound  by  judicial  rules  of  procedure  and  evidence  that 
would  apply  in  a  court,  nor  by  state  or  local  laws  that  relate  to  arbitration  provisions  or 
proceedings.  The  arbitrator  will  honor  and  enforce  statutes  of  limitation  and  claims  of 
privilege  recognized  under  applicable  law.  In  determining  liability  or  awarding  damages  or 
other relief, the arbitrator will  follow the applicable  substantive law, consistent with  these 

rules and regulations and the FAA, that would apply if the matter had been brought in court. 

The arbitrator may award any damages or other relief or remedies that would apply under 

applicable  law  to  an  individual  action  brought  in  court.  For  Claim(s)  that  total  less  than 

$75,000 and at Your written request, we will pay all filing, hearing and/or other fees charged 

by the administrator and arbitrator to You for Claim(s) asserted by You in arbitration after You 

have paid an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal 

court (whichever is less) in the judicial district in which You reside. If You have already paid a 

filing fee for asserting the Claim(s) in court, You will not be required to pay that amount again. 

In addition, the administrator may have a procedure whereby You can seek a waiver of fees 

charged to You by the administrator and arbitrator. We will always pay any fees or expenses 

that we are required to pay by law or the administrator’s rules or that we are required to pay 

for this arbitration agreement to be enforced. The arbitrator will have the authority to award 

attorneys and expert witness fees and costs to the extent permitted by either these rules and 

regulations, the administrator’s rules or applicable law. The arbitrator shall award You Your 

reasonable attorneys’ and expert witness fees and costs (a) if and to the extent You prevail 

on  Claim(s)  You  assert against us  in  an individual  arbitration  commenced by You, or (b)  to 

the extent required under applicable law for this arbitration agreement to be enforced. The 

arbitrator shall write a brief explanation of the grounds for the decision. A judgment on the 

award may be entered by any court having jurisdiction. 

Survival  and  Severability.  This  arbitration  agreement  shall  survive  the  closing  of  Your 

Account  and  the  termination  of  any  relationship  between  us,  including  the  termination  of 

these rules and regulations. If any part of this arbitration agreement is deemed or found to be 

unenforceable for any reason, the remainder shall be enforceable, except that: (a) The parties 

to  these  rules  and  regulations  acknowledge  that  the  Class  Action  Waiver  is  material  and 

essential to the arbitration of any disputes between the parties and is non severable from this 

arbitration agreement. If the Class Action Waiver is limited, voided or found unenforceable 

as to any Claim(s), then the parties’ arbitration agreement (except for this sentence) shall be 

null and void with respect to such Claim(s) (but not as to any other Claim(s) that have been 

or are later brought), subject to the right to appeal the limitation or invalidation of the Class 

Action Waiver. The parties acknowledge and agree that under no circumstances will a class 

action be arbitrated; and (b) If a Claim is brought seeking public injunctive relief and a court 

determines that the restrictions in the paragraph titled “Class Action Waiver” or elsewhere 

in this agreement prohibiting the arbitrator from awarding relief on behalf of third parties 

are unenforceable with respect to such Claim (and that determination becomes final after 

all  appeals  have  been  exhausted),  the  Claim  for  public  injunctive  relief  will  be  determined 

in court and any individual Claims seeking monetary relief will be arbitrated. In such a case 

the  parties  will  request  that  the  court  stay  the  Claim  for  public  injunctive  relief  until  the 

arbitration award pertaining to individual relief has been entered in court. In no event will a 

Claim for public injunctive relief be arbitrated. 

Effect  of  Arbitration  Award.  The  arbitrator’s  award  shall  be  final  and  binding  on  all 

parties, except for any right of appeal provided by the FAA. However, if the amount of the 

Claim exceeds $150,000 or involves a request for injunctive or declaratory relief that could 

foreseeably involve a cost or benefit to either party exceeding $150,000, any party can, within 

thirty (30) days after the entry of the award by the arbitrator, appeal the award to a three- 

arbitrator  panel  administered  by  the  Administrator.  The  panel  shall  reconsider  anew  any 

aspect of the initial award requested by the appealing party. The decision of the panel shall 

be by majority vote. Reference in this arbitration provision to “the arbitrator” shall mean the 

panel if an appeal of the arbitrator’s decision has been taken. The costs of such an appeal will 

be borne in accordance with the above paragraph titled “Arbitration Procedures.” Any final 

decision of the appeal panel is subject to judicial review only as provided under the FAA. No 

arbitration award involving the parties will have any preclusive effect as to issues or claims 

in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration 

award  in  prior  disputes  involving  other  parties  have  preclusive  effect  in  an  arbitration 

between the parties to this agreement. 

Notice and Cure; Special Payment. Prior to initiating a Claim, You may give us a written 

Claim Notice describing the basis of Your Claim and the amount You would accept in resolution 

of the Claim, and a reasonable opportunity, not less than thirty (30) days, to resolve the Claim. 

Such a Claim Notice must be sent to us by certified mail, return receipt requested, at SunTrust 

Bank Legal Department, Attn: General Counsel- Claim Notice, Mail Code 0643, 303 Peachtree 

Street, N.E., 9th Floor, Atlanta, Georgia 30308. This is the sole and only method by which You 

can submit a Claim Notice. If (i) You submit a Claim Notice in accordance with this Paragraph 

on  Your  own  behalf  (and  not  on  behalf  of  any  other  party);  (ii)  You  cooperate  with  us  by 

promptly providing the information we reasonably request; (iii) we refuse to provide You with 

the  relief  You  request;  and  (iv)  the  matter  then  proceeds  to  arbitration  and  the  arbitrator 

subsequently  determines  that  You  were  entitled  to  such  relief  (or  greater  relief),  You  will 

be entitled  to a minimum award  of  at least $7,500 (not  including  any arbitration  fees and 

attorneys’ fees and costs to which You will also be entitled). We encourage You to address all 

Claims You have in a single Claim Notice and/or a single arbitration. Accordingly, this $7,500 

minimum award is a single award that applies to all Claims You have asserted or could have 

asserted in the arbitration, and multiple awards of $7,500 are not contemplated. 

Right to Reject Arbitration Agreement. You may reject this arbitration agreement and 

therefore not be subject to being required to resolve any claim, dispute or controversy by 

arbitration. To reject this arbitration agreement, You and only You personally, must send us 

written notice of Your decision so that we receive it at the address listed below within forty-

five (45) days of the opening of Your Account. Such notice must include a statement that You 

wish  to  reject  the  arbitration  agreement  section  of  these  rules  and  regulations  along  with 

Your name, address, Account name, Account number and Your signature and must be mailed 

to the SunTrust Bank Legal Department, Attn: Arbitration Rejection, P.O. Box 4418, Mail Code 

0643,  Atlanta,  GA  30302-4418.  This  is  the  sole  and  only  method  by  which  You  can  reject 

this arbitration agreement and any attempt to reject this arbitration agreement by any other 

person or through any other method or form of notice, including the filing of a lawsuit, will be 

ineffective. You agree that Your rejection of this arbitration agreement shall not be imputed 

to any other person or entity or be deemed to be a rejection of this arbitration agreement 

by any person or entity other than You. Nor shall Your rejection of this arbitration agreement 

eliminate  the  obligation  of  other  persons  or  entities  who  wish  to  reject  this  arbitration 

agreement to personally comply with the notice and time requirements of this paragraph. 

Rejection of this arbitration agreement will not affect any remaining terms of these rules and 

regulations and will not result in any adverse consequence to You or Your Account. You agree 

that our business records will be final and conclusive with respect to whether You rejected 

this  arbitration  agreement  in  a  timely  and  proper  fashion.  This  arbitration  agreement 

provision will apply to You and us and to Your Account unless You reject it by 

providing proper and timely notice as stated herein. 

Your Billing Rights

under the Fair Credit Billing Act.

Keep this notice for future use.  It informs You about Your rights and SunTrust’s responsibilities 

What to do if You find a mistake on Your Statement

	If You think there is an error on Your Statement, write SunTrust at:

	 SunTrust Bank

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

	In Your letter, give SunTrust the following information:

	 Account information: Your name and Account number

	 Dollar amount: The amount of the suspected error

	 Description of problem:  If You think there is an error on Your Statement, describe what You 

believe is wrong and why You believe it is a mistake.

	You must contact SunTrust:

	 Within 60 days after the error appeared on Your statement.

	 At least 3 business days before an automated payment is scheduled, if You want to stop 

payment on the amount You think is wrong.

	You must notify SunTrust of any potential errors in writing.  You may also call SunTrust, but 

SunTrust is not required to investigate any potential errors and You may have to pay the amount 

in question unless You provide written notice of the suspected error.

What will happen after SunTrust receives Your letter

	When SunTrust receives Your letter, SunTrust must do two things:

	 Within 30 days of receiving Your letter, SunTrust must inform You that SunTrust received 

Your letter; SunTrust will also inform You if SunTrust has already corrected the error.

	 Within 90 days after receiving Your letter, SunTrust must either correct the error or explain 

to You why SunTrust believes the bill is correct.

	While SunTrust investigates whether or not there has been an error:

	 SunTrust  may  not  (1)  attempt  to  collect  the  amount  in  question  or  (2)  report  You  as 

	 The  charge  in  question  may  remain  on  Your  Statement,  and  SunTrust  may  continue  to 

delinquent on that amount;

charge You interest on that amount;

	 While You do not have to pay the amount in question, You are responsible for the remainder 

of Your Balance; and

	 SunTrust may apply any unpaid amount against Your Credit Limit.

	After SunTrust finishes the investigation, one of two things will happen:

	 If SunTrust made a mistake, You will not have to pay the amount in question or any interest 

or other fees related to that amount; or

	 If  SunTrust  does  not  believe  there  was  a  mistake,  You  will  have  to  pay  the  amount  in 

question,  along  with  applicable  interest  and  fees;  SunTrust  will  send  You  a  statement  of 

the amount You owe and the date payment is due; and SunTrust may then report You as 

delinquent if You do not pay the amount SunTrust states that You owe.

	If  You  receive  SunTrust’s  explanation  but  still  believe  Your  bill  is  wrong,  You  must  write  to 

SunTrust within 10 days telling SunTrust that You still refuse to pay.  If You do so, SunTrust 

cannot  report  You  as  delinquent  without  also  reporting  that  You  are  questioning  Your  bill.  

SunTrust must tell You the name of anyone to whom SunTrust reported You as delinquent, 

and  SunTrust  must  let  those  organizations  know  when  the  matter  has  been  settled  between 

SunTrust and You.

	If SunTrust does not follow all of the rules above, You do not have to pay the first $50 of the 

amount You question even if Your bill is correct.

Your rights If You are dissatisfied with a Purchase

	If You are dissatisfied with the goods or services that You Purchase with Your Card/Account, 

and You have tried in good faith to correct the problem with the merchant, You may have the right 

not to pay the remaining amount due on the Purchase.  To use this right, all of the following must 

be true:

	 The Purchase must have been made in Your home state or within 100 miles of Your current 

mailing address, and the purchase price must have been more than $50.  (Note:  Neither of 

these conditions applies if Your Purchase was based on an advertisement SunTrust mailed 

to You, or if SunTrust owns the company that sold You the goods or services.)

	 You must have used Your Card for the Purchase.  Purchases made with cash advances 

from an ATM or with a check that accesses Your Account do not qualify.

	 You must not yet have fully paid for the Purchase.

	If  all  of  the  criteria  above  are  met  and  You  are  still  dissatisfied  with  the  purchase,  contact 

SunTrust in writing at:

	 SunTrust Bank

While SunTrust investigates, the same rules apply to the disputed amount as discussed above.   After 

source, (3) make a wire transfer, (4) buy foreign currency, (5) buy traveler’s checks, (6) buy money orders, 

Grace Period – The time period during which You may avoid paying interest on certain transactions.  As 

Standard Payment Instructions – These instructions require You to pay your credit Card bill as follows.  

SunTrust finishes the investigation, SunTrust will tell You SunTrust’s decision. At that point, if SunTrust 

(7) buy lottery tickets, or (8) buy gambling chips or wagers.

thinks You owe an amount and You do not pay, SunTrust may report You as delinquent. 

Definitions

and conditions of this Agreement.

Account – The credit card Account(s) SunTrust approves for Your use that is/are subject to the terms 

Credit Limit is stated on the Card Mailer.

Agreement – Your Card Account Agreement with SunTrust for the Account, which contract is made up of 

these terms and conditions, Your application or response to SunTrust’s solicitation, and the documents 

that accompany delivery of Your Card (Card Mailer).

APR (Annual Percentage Rate) – The cost of Your Credit as a yearly rate.  Different APRs may apply 

to different Balances on Your Account, such as Your Balance on Purchases or Your Balance on Cash 

Advances.    SunTrust  uses  the  applicable APR  to  calculate  the  Interest  Charge  that  You  owe  on  the 

Account.  The Card Mailer discloses applicable APRs and whether the Account is subject to a Variable 

or Non-Variable APR.

Non-Variable APR – The DPR subject to the Non-Variable Rate will be based on an APR that does 

not vary with changes in an Index Rate.  The Card Mailer discloses the APR for the Non-Variable Rate 

against SunTrust.

as of the date Your Account was opened.

stated in the Card Mailer, the Grace Period is at least 25 days after the close of each Billing Period.  This 

Pay (1) in U.S. dollars, (2) not in cash, unless You pay at one of SunTrust’s branches, (3) from a U.S. 

Agreement defines the kinds of transactions that are subject to a Grace Period (See Interest Charges and 

deposit account or cashier’s check drawn on a U.S. financial institution, (4) without restrictive language 

Transaction Fees Section).  If a particular transaction is subject to a Grace Period, Your Account starts in 

(e.g., “payment in full”) included or attached to the payment, and (5) not from a credit account that Sun-

a Grace Period for that transaction.  The Grace Period will continue if You pay Your New Balance on time 

Trust provides You, such as a Convenience Check drawn on this Account.  If You make payment in a 

each Billing Period.  You will lose the Grace Period if You do not pay Your New Balance in a given Billing 

paper form (like a check, money order, or cashier’s check), You must include the payment coupon from 

Period.  To regain Your Grace Period after You lose it, You must pay Your New Balance on time for 1 Billing 

Your Statement or write Your Card Account number on the payment.  If SunTrust decides in the Bank’s 

Period.  If You lose Your Grace Period for transactions to which the Grace Period previously applied, You 

discretion to accept a form of payment that does not meet these Standard Payment Instructions, SunTrust 

will owe interest on any unpaid Balance.  Interest on those transactions will begin to accrue from the end 

does not waive the Bank’s right to continue to require payments that comply with these instructions.  If 

of the Billing Period for which You failed to pay Your New Balance.  For any such transactions that You 

SunTrust decides to accept a payment that You make in a foreign currency, SunTrust will choose the 

make after You lose Your Grace Period, You will pay interest from the Transaction Date until the time that 

conversion rate to apply.  The date You mail the payment is different from the date the Bank receives the 

commences on or after the first day of the next succeeding month after the Index Rate is published. (For 

Baltimore, MD  21279-1278

You regain the Grace Period for transactions of this type.

Index Rate – The rate used for making variable rate adjustments to Your APR.  The Index Rate is the 

Prime Rate as quoted in the “Money Rates” section of The Wall Street Journal (Eastern Edition) on the 

28th day (or if the 28th day is not a business day, the next business day thereafter) of the prior calendar 

month.  If The Wall Street Journal (Eastern Edition) is not published or the Prime Rate is not given on 

any of these dates, then the Index Rate will be determined by using the immediately preceding published 

Prime Rate for such date.  If the Prime Rate is no longer available, SunTrust will choose a new index and 

notify You as required by applicable law.  Index Rate changes will be effective on Your Billing Period that 

example, if a new Index Rate is published on June 28th, the new APR would be effective as of the first day 

of the Billing Period that commences July 1 or after).  An Index Rate increase will increase the applicable 

APR, which may increase Your Minimum Payment.

Interest Charge – The cost of Your Credit on the Account as a dollar amount that SunTrust derives by 

applying Your DPR to the Average Daily Balance.

Items – Statements, sales drafts and/or payment instruments.

Joint Ownership Considerations – If a deposit Account (i.e. Protected Account) is jointly owned, any 

owner of BOTH the deposit Account AND the Credit Card Account (i.e. the Protector Account) may 

payment.  The payment date is the date that the Bank receives Your payment in accordance with these 

Standard Payment Instructions.  If You fail to comply with these Standard Payment Instructions, credit to 

Your Account for the payment may be delayed.  This delay may result in additional Interest Charges, Other 

Charges, and possible suspension of Your Account.  Contact SunTrust at 1-800-477-9702 to inquire about 

phone pay.  Mailed payments should be sent to:

SunTrust Bank

Cardholder Services

P.O. Box 791278

NOTE:  Any disagreement that You may have with respect to charges on Your Statement must be pre-

sented to SunTrust in writing separately from your payment and to a different address than where Your 

payments are sent.  (See the “Your Billing Rights” Section of this Agreement.)

Statement – SunTrust will send You a bill at the end of each Billing Period if Your Account has a debit 

Balance of any amount or a credit Balance of more than $1, unless SunTrust has decided Your Account 

is uncollectible or has closed or suspended Your Account for collection proceedings against You.  The 

Statement will tell You the total Balance that You owe the Bank as of the end of the last Billing Period.  It 

will also tell You the Minimum Payment that You must pay the Bank by the stated Due Date.

enroll in overdraft protection without the consent of the other owners of that deposit Account.  However, 

SunTrust – means (1) SunTrust Bank, the bank that is providing You Credit, and will include (2) any 

any  owner  of  either  the  deposit  Account  OR  Credit  Card  Account  may  cancel  overdraft  protection 

person(s) to whom the Credit is transferred or assigned; (3) any Covered Provider; (4) the parents, con-

without the consent of other owners.  If a jointly owned deposit Account is enrolled in overdraft protection: 

trolling  persons,  subsidiaries  and  affiliates  of  the  companies  in  (1)-(3)  above;  (5)  the  successors  and 

(i) all deposit Account holders will be responsible for all overdraft protection advances regardless of which 

predecessors  of  the  companies  in  (1)-(4)  above;  and  (6)  the  officers,  directors  and  employees  of  the 

person writes a check or initiates a transaction that causes an overdraft (e.g. as a debit Card Purchase); 

companies in (1)-(5) above.  SunTrust may also be referred to as “the Bank.” Solely for purposes of the 

and (ii) all deposit Account holders authorize us to share information about the Protected Account with 

Arbitration Provision contained in this Agreement, the term “SunTrust” shall also apply to any third parties 

each owner of Protector Account, such as type of Account and partial Account number.  We reserve 

if You assert a Claim against such third parties in connection with a Claim You assert against SunTrust.

the right to cancel, suspend, or change the terms or conditions of Your overdraft protection service at 

any time, for any reason.

Termination Date – This is the last day a Promotional Rate will apply to a Promotional Balance.  It will 

be the earlier of (1) the last day specified in the Promotional Balance offer or (2) the date identified in any 

Late Payment – A payment that You make that SunTrust does not receive before the Due Date.

notice to You when a Delinquency Triggering Event occurs.

Transaction Date – The Transaction Date of a Purchase is the sale date.  The Transaction Date of a 

Balance Transfer, Cash Advance, or Overdraft Advance is the date that You request such a transaction.

You, Your and Yours – means the Cardholder(s).

Cash Advance Credit Limit – The maximum amount of Credit that SunTrust establishes from time to time 

and makes available to You on the Account for Cash Advances.  Any Cash Advance Credit Limit SunTrust 

establishes may be less than the Credit Limit that otherwise applies to Your Account.  The Cash Advance 

Cash Equivalent Transactions – Transactions performed using a merchant or service provider that Visa® 

or MasterCard® identifies as a seller of travelers checks, foreign currency, money orders, wire transfers, 

lottery tickets, funds used for wagers or gambling, or similar products or services. These transactions are 

treated as Cash Advances on Your Account.

Closing Date – The last day of a Billing Period.

Convenience Check – A check that the Bank provides which You may use to access Your Account to 

make a Purchase or a Balance Transfer.

Covered Provider – means any third party that provides any product or service in connection with the 

Credit if (and only if) You assert a Claim against such third party in connection with a Claim You assert 

Credit – means the credit extension You receive under this Agreement.

Credit Limit – Your Credit Limit will appear on each monthly Statement.

For Accounts with Spending Limits:  The maximum amount of Credit that SunTrust establishes 

from time to time and makes available to You on the Account.  

For Accounts with no Pre-Set Spending Limits: No pre-set spending limit does not mean unlimited 

spending. Your Account will be assigned a revolving Credit Limit. SunTrust may restrict the amount of 

Your Credit Limit that is available for Balance Transfers. For Cash Advances, You may only spend up 

to Your assigned Cash Advance Credit Limit. For Purchases, You may be authorized to exceed Your 

assigned Credit Limit. Each transaction You make is authorized based on factors such as (1) Your 

Account history; (2) credit record; (3) absence or presence of suspected fraud; and (4) performance 

and delinquency patterns. If You attempt to make a Purchase transaction that exceeds your Credit 

Limit, Your Account will be evaluated based upon the length of time Your Account has been open and 

Account usage, performance and delinquency patterns with SunTrust or with Your other creditors, 

and Your ability to pay. In certain circumstances, SunTrust may ask for additional financial records 

to authorize a transaction. If You are authorized to exceed Your Credit Limit, You will be required to 

pay, as part of your Minimum Payment, the amount by which Your New Balance exceeds Your Credit 

Limit. SunTrust encourages You to provide us with notice of forthcoming unusual activity, such as, 

high transaction amounts, high velocity, or changes in geographic patterns.

Default – Subject to applicable law and any right that You may have under that law, SunTrust may require 

immediate payment of Your entire Account Balance and You will be in Default if (1) You do not make at least 

the Minimum Payment on or before the payment Due Date, (2) a Cardholder or Authorized User exceeds 

or tries to exceed the Credit Limit without SunTrust’s permission, (3) A payment You make is rejected or 

cannot  be  processed,  (4)  SunTrust  reasonably  believes  that  a  Cardholder’s  ability  to  pay  SunTrust  is 

materially impaired (for example, if You become subject to bankruptcy or insolvency proceedings or if 

an attachment or garnishment proceedings are instituted against You or Your property), (5) You provide 

SunTrust with false, misleading or fraudulent information or a false signature, (6) a Cardholder dies or is 

legally declared incompetent or incapacitated, (7) You fail to comply with any provision of this Agreement, 

(8) You or an Authorized User makes illegal use of any financial service under the Account or (9) You or 

an Authorized User continues to use an Account or Card that has been closed.

DPR (Daily Periodic Rate) – the daily periodic rate is calculated from the applicable APR.  The DPR is 

equal to the applicable APR divided by 365 (or 366 in a leap year).  SunTrust may use DPR to calculate 

the Interest Charge as described in this Agreement.  Interest Charges resulting from the application of 

DPRs will accrue daily and be calculated on the Average Daily Balances (including new transactions) 

for  each  Account  feature  (Purchases,  Cash  Advances,  Balance  Transfers,  Overdraft  Advances,  and 

Promotional Balances).

Due Date – This is the date by which SunTrust must receive Your payment in order for it to be on time.  

Your Due Date will be stated on Your Statement.  It will occur on the same calendar day of each month.  

payment on or before the Due Date and by the time stated on Your Statement.  If no time is stated on 

Your Statement, Your payment is timely if SunTrust receives it by 5 p.m. Eastern Time on the Due Date; 

provided, however, that if You make a payment directly to SunTrust personnel at a SunTrust branch, Your 

payment will be credited to Your Account same day as the day of the payment.  Payments initiated through 

SunTrust’s automated telephone service, with a customer service representative, or via SunTrust’s web 

site will be subject to the 5:00 pm payment cut-off time.

Crediting of Payments to Account:  Payments that SunTrust receives prior to 5:00 p.m. Eastern Time 

at the mailing address shown on the front of Your Statement and in the Standard Payment Instructions 

will be credited to Your Account as of the date of receipt.  Payments that SunTrust receives after 5:00 

p.m. Eastern Time will be credited as of the next day, unless You make the payment directly to SunTrust 

personnel at a SunTrust branch after 5 p.m., as stated above. If SunTrust accepts a payment received at 

any other location than the address stated in Your Statement and in the Standard Payment Instructions, 

with no payment coupon enclosed, or that does not conform to the Standard Payment Instructions, that 

payment may be subject to a delay in crediting of up to 5 days after the date of receipt. This delay may 

result in additional Interest Charges, Other Charges, and possible suspension of Your Account.  Payments 

initiated through SunTrust’s automated telephone service (if available) or via SunTrust’s web site will be 

subject to the 5:00 pm payment cut-off time.  

Delinquency Triggering Event – A Delinquency Triggering Event occurs if You fail to make a Minimum 

Payment within 60 days of its payment Due Date.

mitigating factors.

Margin – The rate added to the Index Rate to determine Your APR.

Minimum Payment – The Minimum Payment due on Your Account as shown on Your Statement.

New  Balance  –  The  entire  Balance  of  Purchases,  Cash  Advances,  Overdraft  Advances,  Balance 

Transfers  and  any  Promotional  Balances  outstanding  on  Your Account  on  the  Closing  Date,  plus  all 

accrued Interest Charges and Other Charges as of such date.

Other Charges – Charges to Your Account as described in the Other Charges Section of this Agreement, 

including fees for:  Late Payments*, Annual Fee, Returned Payments*, Stop Payments*, Documentation*, 

and Phone Payments*.  *SunTrust will consider reversal of these Other Charges fees on open Accounts 

in good standing if circumstances warrant such consideration, such as claims of Bank errors and other 

Overdraft Advance – Credit SunTrust extends to You in the form of a loan from the Account to cover an 

overdraft on a deposit account that You designate at SunTrust.  You must enroll in the SunTrust overdraft 

protection program to receive this form of Credit.

Promotional Balance – Credit SunTrust extends for an introductory and other designated Purchase or 

Balance Transfer transaction, subject to discounted fees and/or a different DPR than your standard DPR 

for Purchases.  Your use of a Promotional Offer from SunTrust results in a Promotional Balance.

Promotional Rate – The DPR applied to Promotional Balances.

Protector Account – Your SunTrust Consumer Credit Card Account.

Purchase  –  Credit  SunTrust  extends  to You  when You  or  an Authorized  User  (1)  use(s)  the  Card  or 

Account to purchase goods, labor, insurance or services through sellers and lessors that honor Your Card 

or Account for the purpose of completing a Purchase or (2) use(s) a Convenience Check or other Credit 

instrument that SunTrust provides for You to make a Purchase.

Returned Payment – A payment that You make that Your financial institution does not honor.  If You 

have a Returned Payment, SunTrust will assess a fee in accordance with the terms of this Agreement.  If 

SunTrust resubmits a Returned Payment and Your financial institution subsequently honors it, SunTrust 

will still assess a Returned Payment fee because Your financial institution originally returned the payment 

as unpaid.  If Your financial institution returns a payment more than once, SunTrust will not charge more 

than one Returned Payment fee.  If You make a new payment to SunTrust, however, and Your financial 

institution does not honor it, SunTrust will assess an additional Returned Payment fee.

Savings Account – the Savings Account (called “Secured Card Savings Account”) that You opened and 

maintain and pledged (via security interest) to SunTrust to secure payment of your outstanding Balance.

It will be at least 21 days after the date SunTrust mails Your Statement and at least 25 days after the end 

Protected Account – An eligible SunTrust Consumer Checking Account, Savings Account, or Money 

of Your most recently concluded Billing Period (Closing Date).  To be timely, SunTrust must receive Your 

Market Savings Account linked to this SunTrust Consumer Credit Card for overdraft protection.

Variable APR –The variable APR will be based on the Index Rate plus a Margin.  The Card Mailer 

discloses  the APR  for  the  Variable  Rate.     An  increase  in  the  Index  Rate  may  result  in  a  higher 

Minimum Payment.  

Assign – SunTrust Assigns Your Account and this Agreement if SunTrust sells or transfers to another 

party any or all of SunTrust’s rights or obligations under this Agreement, including any amount that You 

owe SunTrust on the Account.  If SunTrust Assigns Your Account, the party who receives the assignment 

will have SunTrust’s rights under this Agreement, subject to the extent of the assignment.

Authorized Charges – Any Purchases, Balance Transfers, Cash Advances, Overdraft Advances, and 

Promotional Balances that You or any Authorized User makes on the Account and any fees and Interest 

Charges owing on the Account.

Authorized User – Any person You authorize to use the Card (whether Cardholder or not and whether or 

not such use exceeds the limit You authorized or intended).

Average Daily Balance – To get the Average Daily Balance, SunTrust adds the outstanding Balance 

(including new transactions and deducting payments and credits) for each transaction type for each day in 

the Billing Period; SunTrust adds together all the daily Balances for each separate transaction type, and 

then divides by the number of days in the Billing Period.

Balance – Every charge on the Account, including transactions that You make and Interest Charges and 

fees that SunTrust assesses, falls into a specific Balance, such as the Balance on Purchases, Balance 

Transfers, Cash Advances, Overdraft Advances, and Promotional Balances.  Fees that are based on a 

specific transaction are assigned to the same Balance as the applicable transaction.  For example, a 

foreign transaction fee on a Purchase is assigned to the Balance on Purchases.  Fees that are not specific 

to a given transaction with the Card (like a Returned Payment) are assigned to the Balance on Purchases.

Balance  Transfer  –  Credit  SunTrust  extends  resulting  from  a  Balance  Transfer  that  You  request  by 

any means (including telephone, Convenience Check, or Balance Transfer request form that SunTrust 

provides).  SunTrust’s policy is not to allow You to transfer any Balance You owe from any other account 

with SunTrust or SunTrust’s respective affiliates. SunTrust may permit You to transfer balances from other 

credit card companies or financial institutions to Your Account up to the amount of Your Credit Limit.  If 

You request an amount that SunTrust does not approve, SunTrust may process a partial Balance Transfer 

for less than the amount that You requested or SunTrust may decline the entire request. SunTrust is not 

liable if SunTrust does not approve a requested Balance Transfer (in whole or in part). Balance Transfer 

requests that are incomplete or illegible will not be approved. SunTrust reserves the right to make Balance 

Transfers in the order SunTrust selects.  In order to preserve Your dispute rights, You should not transfer 

balances from other credit card companies or financial institutions if those balances are in dispute. You 

should  allow  up  to  8  weeks  for  Balance  Transfers  to  be  completed.    You  should  continue  to  monitor 

the other accounts and continue to pay the minimum payment due on those accounts until You receive 

statements  from  those  creditors  showing  that  the  balances  have  been  paid  in  full.    This  confirmation 

may  not  happen  until  after  the  transactions  appear  on  the  Statement  SunTrust  sends  You.    You  are 

solely responsible for any late payments, ongoing finance charges and disputed amounts on Your other 

accounts. If You want Your other accounts closed following a Balance Transfer, You are responsible for 

doing so.

Billing Period – The time interval between the dates of Your regular billing Statements. Your first Billing 

Period may be less than one month. All Credit terms, including Minimum Interest Charges, will apply in 

each Billing Period including the first Billing Period.

Card – Your Card is/are the physical Card(s), the Account number, or any device (such as a check) that 

You or an Authorized User can use to access Your Account.

Card Association – the applicable credit card association through which Your Card Account is sponsored 

(e.g., Visa® or MasterCard®).

Cardholder  –  The  natural  person  to  whom  SunTrust  issues  a  Card  at  his/her  request  or  application, 

or a natural person who has agreed to pay obligations arising from another person’s use of the Card 

or Account.

Card Mailer – the mail that delivers Your Card and includes Your Agreement and other terms associated 

with Your Card Account when SunTrust sends Your Card to You.

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

Cash Advance – Credit SunTrust extends to You in the form of a loan from the Account. A Cash Advance 

occurs when You:  (1) obtain cash from an ATM (automated teller machine), (2) obtain cash from any other 

1The Personal Deposit Account Fee Schedule is accessible at https://www.suntrust.com/Static/

Documents/Personal_Banking/Deposit_Account_Disclosures/FSRETAILE.pdf. 

SunTrust now Truist, Member FDIC. ©2020 Truist Financial Corporation. SunTrust®,

Truist and the SunTrust logo are service marks of Truist Financial Corporation.         

All rights reserved. 

 
 
Individual Liability

Consumer Reporting Agencies (Credit Bureaus)

You, as a Cardholder, are liable for all Credit obtained under Your Account(s), whether obtained by 

You, another Cardholder or an Authorized User of the Account. If there is more than one Cardholder 

on the Account, each of You is liable, jointly and severally, for all Credit obtained under the Account(s), 

regardless of which of You obtains that Credit or benefits from it.

It is standard banking industry practice and within federal and state law for SunTrust routinely to provide 
data  about  customer  loan  repayment  and  transactions  to  consumer  reporting  agencies  and  other 
creditors.  SunTrust may report information about Your Account(s) to credit bureaus.  Late Payments, 
missed payments, or other Defaults on Your Account(s) may be reflected in Your credit report.

Termination

Sharing of Information

Either You or SunTrust may terminate this  Agreement or suspend Your Credit privileges under this 

Agreement  at  any  time,  with  or  without  cause.  You  will  not  try  to  make  any  Purchases  or  Balance 

Transfers or try to obtain any Cash Advances or Overdraft Advances on Your Account after Your 

Credit privileges have been terminated or suspended. However, this Agreement will otherwise remain in 

full force and effect until You pay all sums due SunTrust.

Applicable Law

Applicable  Law.  Except  as  expressly  set  forth  in  the  Arbitration  Provision  of  this  Agreement,  this 

Agreement and the interpretation and enforcement thereof (including but not limited to the exportation of 

interest rates) will be governed by Federal law applicable to SunTrust and to the extent not preempted by 

Federal law, the laws of the State of Georgia without regard to its conflicts of law provisions and principles.  

If there is any conflict between any of the terms and conditions of this Agreement and applicable Federal 

or  State  law,  this  Agreement  will  be  considered  changed  to  the  extent  necessary  to  comply  with  the 

applicable law. You agree that all terms of this Agreement are material to the determination of interest.  

SunTrust accepts this Agreement in its home state, Georgia.

Military Lending Act

The  Military  Lending  Act  provides  protections  for  certain  members  of  the  Armed  Forces  and  their 

dependents (“Covered Borrowers”). The provisions of this section apply to Covered Borrowers under the 

Military Lending Act. If you would like more information about whether you are a Covered Borrower and 

whether this section applies to you, please contact us at 1-800-848-8372. Statement of MAPR. Federal 

law  provides  important  protections  to  members  of  the Armed  Forces  and  their  dependents  relating  to 

extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces 

and his or her dependent may not exceed an Annual Percentage Rate of 36%. This rate must include, 

as applicable to the credit transaction or account: (1) the costs associated with credit insurance premiums; 

(2) fees for ancillary products sold in connection with the credit transaction; (3) any application fee charged 

(other than certain application fees for specified credit transactions or accounts); and (4) any participation 

fee charged (other than certain participation fees for a credit card account). Oral Disclosures. In order to 

hear important Military Lending Act disclosures and payment information provided in this Note, please call 

1-800-848-8372. Applicability of Jury Trial Waiver, Class Action Waiver, and Arbitration Provision. The Jury 

Trial Waiver, Class Action Waiver, and Arbitration Provision set forth in this Agreement do not apply to 

Covered Borrowers under the Military Lending Act.

Jury Trial Waiver

UNLESS  YOU  ARE  A  COVERED  BORROWER  UNDER  THE  MILITARY  LENDING  ACT  AND  TO 

THE  EXTENT  PERMITTED  BY  APPLICABLE  LAW,  FOR  ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION, YOU AND SUNTRUST HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND 

IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION ARISING 

OUT OF THIS AGREEMENT, RELATING TO THE ACCOUNT, ANY CREDIT TRANSACTION, OR ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES, SUCCESSORS AND ASSIGNS.

Litigation Class Action Waiver

TO  THE  EXTENT  PERMITTED  BY APPLICABLE  LAW,  FOR ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION,  YOU  AND  SUNTRUST  HEREBY  AGREE  THAT  ANY  LITIGATION  ARISING  OUT 

OF  THIS  AGREEMENT,  RELATING  TO  THE  ACCOUNT,  ANY  CREDIT  TRANSACTION,  OR  ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES,  SUCCESSORS  AND  ASSIGNS  WILL  PROCEED  ON  AN  INDIVIDUAL  BASIS  AND 

WILL NOT PROCEED AS PART OF A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY 

GENERAL ACTION  OR  OTHER  REPRESENTATIVE ACTION AND  YOU AND  SUNTRUST  HEREBY 

KNOWINGLY,  VOLUNTARILY,  INTENTIONALLY  AND  IRREVOCABLY  WAIVE  ANY  RIGHT  TO 

PROCEED IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR 

OTHER REPRESENTATIVE ACTION OR TO SERVE AS A CLASS REPRESENTATIVE.

Other Products and Services

SunTrust will, at Your request, arrange for an overnight courier to deliver additional or replacement Cards 

on an expedited basis. The charge assessed by the overnight courier will be added to Your Account 

Balance. From time to time, new products, optional services or enhancements (for example, insurance 

or Card registration) may be offered on Your Account. SunTrust is not liable for these features, services 

and enhancements, when they are the responsibility of a third party provider. You agree to hold SunTrust 

harmless from any claims, actions or damages resulting from Your use of any of these features, services 

or enhancements, when permitted by applicable law. SunTrust reserves the right to adjust, add, or delete 

benefits and services at any time.

Credit Inquiries

You authorize SunTrust to make or have made any credit, employment, and investigative inquiries that 

SunTrust deems appropriate related to the extension or collection of Credit under the Account. If You 

dispute  credit  information  SunTrust  is  reporting  about  You,  You  may  notify  SunTrust  at  Cardholder 

Services, Attention: Dispute Department, P.O. Box 620548, Orlando, FL  32862-0548.

SunTrust may, to the extent and in the manner permitted by applicable law, communicate information 
about SunTrust’s experiences and transactions with You to consumer reporting agencies, SunTrust’s 
affiliates, and others who may properly receive that information.  You may refer to SunTrust’s Privacy 
Statement  for  more  details  about  how  SunTrust  collects,  uses,  retains,  discloses,  and  safeguards 
information about You and Your Account. SunTrust’s Privacy Statement is provided when consumer 
Cardholders  establish  a  customer  relationship  with  SunTrust,  once  each  year  while  Cardholders 
maintain a customer relationship with SunTrust, and at other times required by law. You may request 
an additional copy of SunTrust’s Privacy Statement by calling SunTrust at 1-800-477-9702 or sending a 
written request to SunTrust at Cardholder Services, Attention: Customer Service, P.O. Box 621629, 

Orlando, FL  32862-1629.

Waiver

Severability

Entire Agreement

SunTrust’s failure to exercise, or SunTrust’s delay in exercising, any of SunTrust’s rights under the 
Agreement for any reason will not mean that SunTrust will be unable to exercise those rights later.

The invalidity of any provision of the Agreement will not affect the validity of any other provision.

This  Agreement,  as  modified  from  time  to  time  in  accordance  with  applicable  law  by  any  change  in 
terms that SunTrust will deliver to You (in writing or via update to Agreement terms that are published 
at  https://www.suntrust.com/PersonalBanking/EverydayBanking/CreditCards),  constitutes 
the 
entire Agreement between You and SunTrust, and supersedes any prior negotiation or understanding 
between You and SunTrust concerning the subject matter of this Agreement. Section headings are for 
convenience only and are to be disregarded when interpreting this Agreement.

All provisions of this Agreement are valid, enforceable and applicable in New Jersey.

New Jersey Residents

Illegal Transaction

Any financial service that SunTrust provides pursuant to this Agreement may be used for any transaction 
permitted by law in accordance with this Agreement. You agree that illegal use of any financial service 
will be deemed an action of Default and/or breach of contract and that SunTrust may terminate any such 
financial service and/or other related services at SunTrust’s discretion.  You will remain responsible for 
paying for a transaction, even if it is not permissible. If any illegal use occurs, You also agree to waive any 
right to sue SunTrust for such illegal use or any activity directly or indirectly related to it and indemnify 
and hold SunTrust harmless from any suits or other legal action or liability, directly or indirectly, resulting 

from such illegal use.

Emergency Card Replacement and Cash Disbursement

You and any Authorized User agree and authorize SunTrust to provide Your personal data to the Card 
Association, its members, or their respective contractors for the purpose of providing Emergency Card 
Replacement and Emergency Cash Disbursement benefits to You on Your Account.

Arbitration Provision

READ  THIS  PROVISION  CAREFULLY  AS  IT  WILL  HAVE  A  SUBSTANTIAL 
IMPACT ON HOW DISPUTES AND CLAIMS YOU AND WE HAVE AGAINST EACH 

OTHER ARE RESOLVED. 

YOU HAVE THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT AS SET 
FORTH  BELOW.  If  You  do  not  reject  this  arbitration  agreement,  for  a  Claim 
subject to arbitration, neither You nor we will have the right to: (1) have a court 
or  a  jury  decide  the  Claim;  (2)  engage  in  information-gathering  (discovery) 
to  the  same  extent  as  in  court;  (3)  participate  in  a  class  action  in  court  or  in 
arbitration; or (4) join or consolidate a Claim with claims of any other person. 
The right to appeal is more limited in arbitration than in court and other rights in 
court may be unavailable or limited in arbitration. 

Claims Subject to Arbitration. A “Claim” subject to arbitration is any claim, dispute or 
controversy between You and us (other than an Excluded Claim or Proceeding as set forth 
below), whether preexisting, present or future, which arises out of or relates to the Account, 
these rules and regulations, any transaction conducted with us in connection with the Account 
or these rules and regulations, or our relationship. “Claim” has the broadest possible meaning 
and includes initial claims, counterclaims, cross-claims, third- party claims and federal, state, 
local  and  administrative  claims.  It  includes  disputes  based  upon  contract,  tort,  consumer 
rights, fraud and other intentional torts, constitution, statute, regulation, ordinance, common 
law and equity and includes claims for money damages and injunctive or declaratory relief. 
“Claim” also includes disputes concerning communications involving telephones, cell phones, 
automatic  dialing  systems,  artificial  or  prerecorded  voice  messages,  text  messages,  emails 
or facsimile machines and alleged violations of the Telephone Consumer Protection Act and 
other statutes or regulations involving telemarketing. Upon the demand of You or us, Claim(s) 
will be resolved by individual (not class or class-wide) binding arbitration in accordance with 

the terms specified in this arbitration agreement. 

Special  Definition  of  “We,”  “Us”  and  “Our.”  Solely  for  purposes  of  this  arbitration 
agreement, the terms “we,” “us” and “our,” in addition to the meanings set forth in these 
rules  and  regulations,  also  refer  to  SunTrust’s  employees,  officers,  directors,  parents, 
controlling persons, subsidiaries, affiliates, successors and assigns. “We,” “us” and “our” also 
apply to third parties if You assert a Claim against such third parties in connection with a Claim 
You assert against us. 

Excluded  Claim  or  Proceeding.  Notwithstanding  the  foregoing,  “Claim”  does  not 
include  any  dispute  or  controversy  about  the  validity,  enforceability,  coverage  or  scope  of 
this arbitration agreement or any part thereof (including, without limitation, the Class Action 
Waiver set forth below, this sentence, and/or the last sentence of the Survival and Severability 
paragraph below); all such disputes or controversies are for a court and not an arbitrator to 
decide. However, any dispute or controversy that concerns the validity or enforceability of 
the rules and regulations as a whole is for the arbitrator, not a court, to decide. In addition, 
the following claims or proceedings will not be subject to this arbitration agreement: (1) any 
individual action brought by You or us in small claims court or Your state’s equivalent court, 
unless such action is transferred, removed, or appealed to a different court; (2) the exercising 
of any self-help rights, including set-off as described in the paragraph below titled “Right of 
Offset and Security Interest,” or (3) any individual action in court by one party that is limited 
to  preventing  the  other  party  from  using  a  self-  help  remedy  and  that  does  not  involve  a 
request for damages or monetary relief of any kind. The institution and/or maintenance of 
any such right, action or litigation shall not constitute a waiver of the right of either of the 
parties to compel arbitration regarding any other dispute subject to arbitration pursuant to 
this arbitration agreement. Moreover, this arbitration agreement will not apply to any Claims 
that are the subject of (a) a class action filed in court that is pending as of the effective date 
of this arbitration agreement in which You are alleged to be a member of the putative class 
(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 
agreement), or (b) a motion to compel arbitration filed by us against You before the effective 
date of this arbitration agreement pursuant to a prior version of this arbitration agreement 
(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 
agreement). 

Federal Arbitration Act.  Notwithstanding any choice of law or other provision in these 
rules and regulations, the parties agree and acknowledge that this agreement evidences a 
transaction involving interstate commerce and that the Federal Arbitration Act (Title 9 of the 
United States Code) (“FAA”) shall govern its interpretation and enforcement and proceedings 
pursuant thereto. To the extent state law is applicable under the FAA, the law of the state 
governing Your account relationship with us shall apply. 

Arbitration Class Action Waiver. Notwithstanding any other provision of these rules and 
regulations, if either You or we elect to arbitrate a Claim, neither You nor we will have the 
right: (a) to participate in a class action, private attorney general action or other representative 
action in court or in arbitration, either as a class representative or class member; or (b) to join 
or consolidate Claims with claims of any other persons. No arbitrator shall have authority to 
conduct any arbitration in violation of this provision. (Provided, however, that the Class Action 
Waiver does not apply to any lawsuit or administrative proceeding filed against us by a state 
or federal government agency even when such agency is seeking relief on behalf of a class of 
borrowers including You. This means that we will not have the right to compel arbitration of 
any claim brought by such an agency).  

Arbitration Procedures. If You or we elect to arbitrate a Claim, the electing party must 
notify the other party in writing. This notice can be given after the beginning of a lawsuit and 
can be given in papers filed in the lawsuit. Otherwise, Your notice must be sent to SunTrust 
Bank  Legal  Department,  Attn:  General  Counsel-  Arbitration  Election,  Mail  Code  0643,  303 
Peachtree Street, N.E., 9th Floor, Atlanta, Georgia 30308, and our notice must be sent to the 
most recent address for You in our files. Any arbitration hearing that You attend must take place 
in a venue reasonably convenient to You. If a party files a lawsuit in court asserting Claim(s) 
that are subject to arbitration and the other party files a motion to compel arbitration with 
the court which is granted, it will be the responsibility of the party prosecuting the Claim(s) to 
commence the arbitration proceeding with an arbitration administrator in accordance with 
this arbitration agreement and the administrator’s rules and procedures. Even if all parties 
have opted to litigate a Claim in court, You or we may elect arbitration with respect to any 
Claim made by a new party or any Claim later asserted by a party in that or any related or 
unrelated lawsuit (including a Claim initially asserted on an individual basis but modified to 
be  asserted  on  a  class,  representative  or  multi-party  basis).  Nothing  in  that  litigation  shall 
constitute a waiver of any rights under this arbitration agreement. 

The arbitration will be administered by JAMS, 1920 Main Street, Suite 300, Irvine, CA 92614, 
www.jamsadr.com, 1-800-352-5267. The rules and forms of JAMS may be obtained by writing 
to JAMS at the address listed above or visiting their website. If JAMS is unable or unwilling 
to  serve  as  administrator,  the  parties  may  agree  upon  another  administrator  or,  if  they 
are  unable  to  agree,  a  court  shall  determine  the  administrator.  No  company  may  serve  as 
administrator, without  the  consent  of  all  parties, if  it  adopts  or  has  in  place  any formal  or 
informal policy that is inconsistent with and purports to override the terms of this arbitration 
agreement. The arbitration will proceed in accordance with this arbitration agreement and 
the  administrator’s  rules  and  procedures  in  effect  at  the  time  of  commencement  of  the 
arbitration including any expedited procedures but in the event of a conflict, the provisions of 
this arbitration agreement shall control. 

A  single  arbitrator  will  be  appointed  by  the  administrator  and,  unless  You  and  us  agree 
otherwise, must be a practicing attorney with ten or more years of experience or a retired 
judge.  The  arbitrator  will  not  be  bound  by  judicial  rules  of  procedure  and  evidence  that 
would  apply  in  a  court,  nor  by  state  or  local  laws  that  relate  to  arbitration  provisions  or 
proceedings.  The  arbitrator  will  honor  and  enforce  statutes  of  limitation  and  claims  of 
privilege  recognized  under  applicable  law.  In  determining  liability  or  awarding  damages  or 
other relief, the arbitrator will  follow the applicable  substantive law, consistent with  these 

rules and regulations and the FAA, that would apply if the matter had been brought in court. 
The arbitrator may award any damages or other relief or remedies that would apply under 
applicable  law  to  an  individual  action  brought  in  court.  For  Claim(s)  that  total  less  than 
$75,000 and at Your written request, we will pay all filing, hearing and/or other fees charged 
by the administrator and arbitrator to You for Claim(s) asserted by You in arbitration after You 
have paid an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal 
court (whichever is less) in the judicial district in which You reside. If You have already paid a 
filing fee for asserting the Claim(s) in court, You will not be required to pay that amount again. 
In addition, the administrator may have a procedure whereby You can seek a waiver of fees 
charged to You by the administrator and arbitrator. We will always pay any fees or expenses 
that we are required to pay by law or the administrator’s rules or that we are required to pay 
for this arbitration agreement to be enforced. The arbitrator will have the authority to award 
attorneys and expert witness fees and costs to the extent permitted by either these rules and 
regulations, the administrator’s rules or applicable law. The arbitrator shall award You Your 
reasonable attorneys’ and expert witness fees and costs (a) if and to the extent You prevail 
on  Claim(s)  You  assert against us  in  an individual  arbitration  commenced by You, or (b)  to 
the extent required under applicable law for this arbitration agreement to be enforced. The 
arbitrator shall write a brief explanation of the grounds for the decision. A judgment on the 
award may be entered by any court having jurisdiction. 

Survival  and  Severability.  This  arbitration  agreement  shall  survive  the  closing  of  Your 
Account  and  the  termination  of  any  relationship  between  us,  including  the  termination  of 
these rules and regulations. If any part of this arbitration agreement is deemed or found to be 
unenforceable for any reason, the remainder shall be enforceable, except that: (a) The parties 
to  these  rules  and  regulations  acknowledge  that  the  Class  Action  Waiver  is  material  and 
essential to the arbitration of any disputes between the parties and is non severable from this 
arbitration agreement. If the Class Action Waiver is limited, voided or found unenforceable 
as to any Claim(s), then the parties’ arbitration agreement (except for this sentence) shall be 
null and void with respect to such Claim(s) (but not as to any other Claim(s) that have been 
or are later brought), subject to the right to appeal the limitation or invalidation of the Class 
Action Waiver. The parties acknowledge and agree that under no circumstances will a class 
action be arbitrated; and (b) If a Claim is brought seeking public injunctive relief and a court 
determines that the restrictions in the paragraph titled “Class Action Waiver” or elsewhere 
in this agreement prohibiting the arbitrator from awarding relief on behalf of third parties 
are unenforceable with respect to such Claim (and that determination becomes final after 
all  appeals  have  been  exhausted),  the  Claim  for  public  injunctive  relief  will  be  determined 
in court and any individual Claims seeking monetary relief will be arbitrated. In such a case 
the  parties  will  request  that  the  court  stay  the  Claim  for  public  injunctive  relief  until  the 
arbitration award pertaining to individual relief has been entered in court. In no event will a 
Claim for public injunctive relief be arbitrated. 

Effect  of  Arbitration  Award.  The  arbitrator’s  award  shall  be  final  and  binding  on  all 
parties, except for any right of appeal provided by the FAA. However, if the amount of the 
Claim exceeds $150,000 or involves a request for injunctive or declaratory relief that could 
foreseeably involve a cost or benefit to either party exceeding $150,000, any party can, within 
thirty (30) days after the entry of the award by the arbitrator, appeal the award to a three- 
arbitrator  panel  administered  by  the  Administrator.  The  panel  shall  reconsider  anew  any 
aspect of the initial award requested by the appealing party. The decision of the panel shall 
be by majority vote. Reference in this arbitration provision to “the arbitrator” shall mean the 
panel if an appeal of the arbitrator’s decision has been taken. The costs of such an appeal will 
be borne in accordance with the above paragraph titled “Arbitration Procedures.” Any final 
decision of the appeal panel is subject to judicial review only as provided under the FAA. No 
arbitration award involving the parties will have any preclusive effect as to issues or claims 
in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration 
award  in  prior  disputes  involving  other  parties  have  preclusive  effect  in  an  arbitration 
between the parties to this agreement. 

Notice and Cure; Special Payment. Prior to initiating a Claim, You may give us a written 
Claim Notice describing the basis of Your Claim and the amount You would accept in resolution 
of the Claim, and a reasonable opportunity, not less than thirty (30) days, to resolve the Claim. 
Such a Claim Notice must be sent to us by certified mail, return receipt requested, at SunTrust 
Bank Legal Department, Attn: General Counsel- Claim Notice, Mail Code 0643, 303 Peachtree 
Street, N.E., 9th Floor, Atlanta, Georgia 30308. This is the sole and only method by which You 
can submit a Claim Notice. If (i) You submit a Claim Notice in accordance with this Paragraph 
on  Your  own  behalf  (and  not  on  behalf  of  any  other  party);  (ii)  You  cooperate  with  us  by 
promptly providing the information we reasonably request; (iii) we refuse to provide You with 
the  relief  You  request;  and  (iv)  the  matter  then  proceeds  to  arbitration  and  the  arbitrator 
subsequently  determines  that  You  were  entitled  to  such  relief  (or  greater  relief),  You  will 
be entitled  to a minimum award  of  at least $7,500 (not  including  any arbitration  fees and 
attorneys’ fees and costs to which You will also be entitled). We encourage You to address all 
Claims You have in a single Claim Notice and/or a single arbitration. Accordingly, this $7,500 
minimum award is a single award that applies to all Claims You have asserted or could have 
asserted in the arbitration, and multiple awards of $7,500 are not contemplated. 

Right to Reject Arbitration Agreement. You may reject this arbitration agreement and 
therefore not be subject to being required to resolve any claim, dispute or controversy by 
arbitration. To reject this arbitration agreement, You and only You personally, must send us 
written notice of Your decision so that we receive it at the address listed below within forty-
five (45) days of the opening of Your Account. Such notice must include a statement that You 
wish  to  reject  the  arbitration  agreement  section  of  these  rules  and  regulations  along  with 
Your name, address, Account name, Account number and Your signature and must be mailed 
to the SunTrust Bank Legal Department, Attn: Arbitration Rejection, P.O. Box 4418, Mail Code 
0643,  Atlanta,  GA  30302-4418.  This  is  the  sole  and  only  method  by  which  You  can  reject 
this arbitration agreement and any attempt to reject this arbitration agreement by any other 
person or through any other method or form of notice, including the filing of a lawsuit, will be 

ineffective. You agree that Your rejection of this arbitration agreement shall not be imputed 

to any other person or entity or be deemed to be a rejection of this arbitration agreement 

by any person or entity other than You. Nor shall Your rejection of this arbitration agreement 

eliminate  the  obligation  of  other  persons  or  entities  who  wish  to  reject  this  arbitration 

agreement to personally comply with the notice and time requirements of this paragraph. 

Rejection of this arbitration agreement will not affect any remaining terms of these rules and 

regulations and will not result in any adverse consequence to You or Your Account. You agree 

that our business records will be final and conclusive with respect to whether You rejected 

this  arbitration  agreement  in  a  timely  and  proper  fashion.  This  arbitration  agreement 

provision will apply to You and us and to Your Account unless You reject it by 

providing proper and timely notice as stated herein. 

Your Billing Rights

under the Fair Credit Billing Act.

Keep this notice for future use.  It informs You about Your rights and SunTrust’s responsibilities 

What to do if You find a mistake on Your Statement

	If You think there is an error on Your Statement, write SunTrust at:

	 SunTrust Bank

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

	In Your letter, give SunTrust the following information:

	 Account information: Your name and Account number

	 Dollar amount: The amount of the suspected error

	 Description of problem:  If You think there is an error on Your Statement, describe what You 

believe is wrong and why You believe it is a mistake.

	You must contact SunTrust:

	 Within 60 days after the error appeared on Your statement.

	 At least 3 business days before an automated payment is scheduled, if You want to stop 

payment on the amount You think is wrong.

	You must notify SunTrust of any potential errors in writing.  You may also call SunTrust, but 

SunTrust is not required to investigate any potential errors and You may have to pay the amount 

in question unless You provide written notice of the suspected error.

What will happen after SunTrust receives Your letter

	When SunTrust receives Your letter, SunTrust must do two things:

	 Within 30 days of receiving Your letter, SunTrust must inform You that SunTrust received 

Your letter; SunTrust will also inform You if SunTrust has already corrected the error.

	 Within 90 days after receiving Your letter, SunTrust must either correct the error or explain 

to You why SunTrust believes the bill is correct.

	While SunTrust investigates whether or not there has been an error:

	 SunTrust  may  not  (1)  attempt  to  collect  the  amount  in  question  or  (2)  report  You  as 

	 The  charge  in  question  may  remain  on  Your  Statement,  and  SunTrust  may  continue  to 

delinquent on that amount;

charge You interest on that amount;

	 While You do not have to pay the amount in question, You are responsible for the remainder 

of Your Balance; and

	 SunTrust may apply any unpaid amount against Your Credit Limit.

	After SunTrust finishes the investigation, one of two things will happen:

	 If SunTrust made a mistake, You will not have to pay the amount in question or any interest 

or other fees related to that amount; or

	 If  SunTrust  does  not  believe  there  was  a  mistake,  You  will  have  to  pay  the  amount  in 

question,  along  with  applicable  interest  and  fees;  SunTrust  will  send  You  a  statement  of 

the amount You owe and the date payment is due; and SunTrust may then report You as 

delinquent if You do not pay the amount SunTrust states that You owe.

	If  You  receive  SunTrust’s  explanation  but  still  believe  Your  bill  is  wrong,  You  must  write  to 

SunTrust within 10 days telling SunTrust that You still refuse to pay.  If You do so, SunTrust 

cannot  report  You  as  delinquent  without  also  reporting  that  You  are  questioning  Your  bill.  

SunTrust must tell You the name of anyone to whom SunTrust reported You as delinquent, 

and  SunTrust  must  let  those  organizations  know  when  the  matter  has  been  settled  between 

SunTrust and You.

	If SunTrust does not follow all of the rules above, You do not have to pay the first $50 of the 

amount You question even if Your bill is correct.

Your rights If You are dissatisfied with a Purchase

	If You are dissatisfied with the goods or services that You Purchase with Your Card/Account, 

and You have tried in good faith to correct the problem with the merchant, You may have the right 

not to pay the remaining amount due on the Purchase.  To use this right, all of the following must 

be true:

	 The Purchase must have been made in Your home state or within 100 miles of Your current 

mailing address, and the purchase price must have been more than $50.  (Note:  Neither of 

these conditions applies if Your Purchase was based on an advertisement SunTrust mailed 

to You, or if SunTrust owns the company that sold You the goods or services.)

	 You must have used Your Card for the Purchase.  Purchases made with cash advances 

from an ATM or with a check that accesses Your Account do not qualify.

	 You must not yet have fully paid for the Purchase.

	If  all  of  the  criteria  above  are  met  and  You  are  still  dissatisfied  with  the  purchase,  contact 

SunTrust in writing at:

	 SunTrust Bank

While SunTrust investigates, the same rules apply to the disputed amount as discussed above.   After 

source, (3) make a wire transfer, (4) buy foreign currency, (5) buy traveler’s checks, (6) buy money orders, 

Grace Period – The time period during which You may avoid paying interest on certain transactions.  As 

Standard Payment Instructions – These instructions require You to pay your credit Card bill as follows.  

SunTrust finishes the investigation, SunTrust will tell You SunTrust’s decision. At that point, if SunTrust 

(7) buy lottery tickets, or (8) buy gambling chips or wagers.

thinks You owe an amount and You do not pay, SunTrust may report You as delinquent. 

Definitions

and conditions of this Agreement.

Account – The credit card Account(s) SunTrust approves for Your use that is/are subject to the terms 

Credit Limit is stated on the Card Mailer.

Agreement – Your Card Account Agreement with SunTrust for the Account, which contract is made up of 

these terms and conditions, Your application or response to SunTrust’s solicitation, and the documents 

that accompany delivery of Your Card (Card Mailer).

APR (Annual Percentage Rate) – The cost of Your Credit as a yearly rate.  Different APRs may apply 

to different Balances on Your Account, such as Your Balance on Purchases or Your Balance on Cash 

Advances.    SunTrust  uses  the  applicable APR  to  calculate  the  Interest  Charge  that  You  owe  on  the 

Account.  The Card Mailer discloses applicable APRs and whether the Account is subject to a Variable 

or Non-Variable APR.

Non-Variable APR – The DPR subject to the Non-Variable Rate will be based on an APR that does 

not vary with changes in an Index Rate.  The Card Mailer discloses the APR for the Non-Variable Rate 

against SunTrust.

as of the date Your Account was opened.

stated in the Card Mailer, the Grace Period is at least 25 days after the close of each Billing Period.  This 

Pay (1) in U.S. dollars, (2) not in cash, unless You pay at one of SunTrust’s branches, (3) from a U.S. 

Agreement defines the kinds of transactions that are subject to a Grace Period (See Interest Charges and 

deposit account or cashier’s check drawn on a U.S. financial institution, (4) without restrictive language 

Transaction Fees Section).  If a particular transaction is subject to a Grace Period, Your Account starts in 

(e.g., “payment in full”) included or attached to the payment, and (5) not from a credit account that Sun-

a Grace Period for that transaction.  The Grace Period will continue if You pay Your New Balance on time 

Trust provides You, such as a Convenience Check drawn on this Account.  If You make payment in a 

each Billing Period.  You will lose the Grace Period if You do not pay Your New Balance in a given Billing 

paper form (like a check, money order, or cashier’s check), You must include the payment coupon from 

Period.  To regain Your Grace Period after You lose it, You must pay Your New Balance on time for 1 Billing 

Your Statement or write Your Card Account number on the payment.  If SunTrust decides in the Bank’s 

Period.  If You lose Your Grace Period for transactions to which the Grace Period previously applied, You 

discretion to accept a form of payment that does not meet these Standard Payment Instructions, SunTrust 

will owe interest on any unpaid Balance.  Interest on those transactions will begin to accrue from the end 

does not waive the Bank’s right to continue to require payments that comply with these instructions.  If 

of the Billing Period for which You failed to pay Your New Balance.  For any such transactions that You 

SunTrust decides to accept a payment that You make in a foreign currency, SunTrust will choose the 

commences on or after the first day of the next succeeding month after the Index Rate is published. (For 

Baltimore, MD  21279-1278

make after You lose Your Grace Period, You will pay interest from the Transaction Date until the time that 

You regain the Grace Period for transactions of this type.

Index Rate – The rate used for making variable rate adjustments to Your APR.  The Index Rate is the 

Prime Rate as quoted in the “Money Rates” section of The Wall Street Journal (Eastern Edition) on the 

28th day (or if the 28th day is not a business day, the next business day thereafter) of the prior calendar 

month.  If The Wall Street Journal (Eastern Edition) is not published or the Prime Rate is not given on 

any of these dates, then the Index Rate will be determined by using the immediately preceding published 

Prime Rate for such date.  If the Prime Rate is no longer available, SunTrust will choose a new index and 

notify You as required by applicable law.  Index Rate changes will be effective on Your Billing Period that 

example, if a new Index Rate is published on June 28th, the new APR would be effective as of the first day 

of the Billing Period that commences July 1 or after).  An Index Rate increase will increase the applicable 

APR, which may increase Your Minimum Payment.

Interest Charge – The cost of Your Credit on the Account as a dollar amount that SunTrust derives by 

applying Your DPR to the Average Daily Balance.

Items – Statements, sales drafts and/or payment instruments.

Joint Ownership Considerations – If a deposit Account (i.e. Protected Account) is jointly owned, any 

owner of BOTH the deposit Account AND the Credit Card Account (i.e. the Protector Account) may 

conversion rate to apply.  The date You mail the payment is different from the date the Bank receives the 

payment.  The payment date is the date that the Bank receives Your payment in accordance with these 

Standard Payment Instructions.  If You fail to comply with these Standard Payment Instructions, credit to 

Your Account for the payment may be delayed.  This delay may result in additional Interest Charges, Other 

Charges, and possible suspension of Your Account.  Contact SunTrust at 1-800-477-9702 to inquire about 

phone pay.  Mailed payments should be sent to:

SunTrust Bank

Cardholder Services

P.O. Box 791278

NOTE:  Any disagreement that You may have with respect to charges on Your Statement must be pre-

sented to SunTrust in writing separately from your payment and to a different address than where Your 

payments are sent.  (See the “Your Billing Rights” Section of this Agreement.)

Statement – SunTrust will send You a bill at the end of each Billing Period if Your Account has a debit 

Balance of any amount or a credit Balance of more than $1, unless SunTrust has decided Your Account 

is uncollectible or has closed or suspended Your Account for collection proceedings against You.  The 

Statement will tell You the total Balance that You owe the Bank as of the end of the last Billing Period.  It 

will also tell You the Minimum Payment that You must pay the Bank by the stated Due Date.

enroll in overdraft protection without the consent of the other owners of that deposit Account.  However, 

SunTrust – means (1) SunTrust Bank, the bank that is providing You Credit, and will include (2) any 

any  owner  of  either  the  deposit  Account  OR  Credit  Card  Account  may  cancel  overdraft  protection 

person(s) to whom the Credit is transferred or assigned; (3) any Covered Provider; (4) the parents, con-

without the consent of other owners.  If a jointly owned deposit Account is enrolled in overdraft protection: 

trolling  persons,  subsidiaries  and  affiliates  of  the  companies  in  (1)-(3)  above;  (5)  the  successors  and 

(i) all deposit Account holders will be responsible for all overdraft protection advances regardless of which 

predecessors  of  the  companies  in  (1)-(4)  above;  and  (6)  the  officers,  directors  and  employees  of  the 

person writes a check or initiates a transaction that causes an overdraft (e.g. as a debit Card Purchase); 

companies in (1)-(5) above.  SunTrust may also be referred to as “the Bank.” Solely for purposes of the 

and (ii) all deposit Account holders authorize us to share information about the Protected Account with 

Arbitration Provision contained in this Agreement, the term “SunTrust” shall also apply to any third parties 

each owner of Protector Account, such as type of Account and partial Account number.  We reserve 

if You assert a Claim against such third parties in connection with a Claim You assert against SunTrust.

the right to cancel, suspend, or change the terms or conditions of Your overdraft protection service at 

any time, for any reason.

Termination Date – This is the last day a Promotional Rate will apply to a Promotional Balance.  It will 

be the earlier of (1) the last day specified in the Promotional Balance offer or (2) the date identified in any 

Late Payment – A payment that You make that SunTrust does not receive before the Due Date.

notice to You when a Delinquency Triggering Event occurs.

Transaction Date – The Transaction Date of a Purchase is the sale date.  The Transaction Date of a 

Balance Transfer, Cash Advance, or Overdraft Advance is the date that You request such a transaction.

You, Your and Yours – means the Cardholder(s).

Cash Advance Credit Limit – The maximum amount of Credit that SunTrust establishes from time to time 

and makes available to You on the Account for Cash Advances.  Any Cash Advance Credit Limit SunTrust 

establishes may be less than the Credit Limit that otherwise applies to Your Account.  The Cash Advance 

Cash Equivalent Transactions – Transactions performed using a merchant or service provider that Visa® 

or MasterCard® identifies as a seller of travelers checks, foreign currency, money orders, wire transfers, 

lottery tickets, funds used for wagers or gambling, or similar products or services. These transactions are 

treated as Cash Advances on Your Account.

Closing Date – The last day of a Billing Period.

Convenience Check – A check that the Bank provides which You may use to access Your Account to 

make a Purchase or a Balance Transfer.

Covered Provider – means any third party that provides any product or service in connection with the 

Credit if (and only if) You assert a Claim against such third party in connection with a Claim You assert 

Credit – means the credit extension You receive under this Agreement.

Credit Limit – Your Credit Limit will appear on each monthly Statement.

For Accounts with Spending Limits:  The maximum amount of Credit that SunTrust establishes 

from time to time and makes available to You on the Account.  

For Accounts with no Pre-Set Spending Limits: No pre-set spending limit does not mean unlimited 

spending. Your Account will be assigned a revolving Credit Limit. SunTrust may restrict the amount of 

Your Credit Limit that is available for Balance Transfers. For Cash Advances, You may only spend up 

to Your assigned Cash Advance Credit Limit. For Purchases, You may be authorized to exceed Your 

assigned Credit Limit. Each transaction You make is authorized based on factors such as (1) Your 

Account history; (2) credit record; (3) absence or presence of suspected fraud; and (4) performance 

and delinquency patterns. If You attempt to make a Purchase transaction that exceeds your Credit 

Limit, Your Account will be evaluated based upon the length of time Your Account has been open and 

Account usage, performance and delinquency patterns with SunTrust or with Your other creditors, 

and Your ability to pay. In certain circumstances, SunTrust may ask for additional financial records 

to authorize a transaction. If You are authorized to exceed Your Credit Limit, You will be required to 

pay, as part of your Minimum Payment, the amount by which Your New Balance exceeds Your Credit 

Limit. SunTrust encourages You to provide us with notice of forthcoming unusual activity, such as, 

high transaction amounts, high velocity, or changes in geographic patterns.

Default – Subject to applicable law and any right that You may have under that law, SunTrust may require 

immediate payment of Your entire Account Balance and You will be in Default if (1) You do not make at least 

the Minimum Payment on or before the payment Due Date, (2) a Cardholder or Authorized User exceeds 

or tries to exceed the Credit Limit without SunTrust’s permission, (3) A payment You make is rejected or 

cannot  be  processed,  (4)  SunTrust  reasonably  believes  that  a  Cardholder’s  ability  to  pay  SunTrust  is 

materially impaired (for example, if You become subject to bankruptcy or insolvency proceedings or if 

an attachment or garnishment proceedings are instituted against You or Your property), (5) You provide 

SunTrust with false, misleading or fraudulent information or a false signature, (6) a Cardholder dies or is 

legally declared incompetent or incapacitated, (7) You fail to comply with any provision of this Agreement, 

(8) You or an Authorized User makes illegal use of any financial service under the Account or (9) You or 

an Authorized User continues to use an Account or Card that has been closed.

DPR (Daily Periodic Rate) – the daily periodic rate is calculated from the applicable APR.  The DPR is 

equal to the applicable APR divided by 365 (or 366 in a leap year).  SunTrust may use DPR to calculate 

the Interest Charge as described in this Agreement.  Interest Charges resulting from the application of 

DPRs will accrue daily and be calculated on the Average Daily Balances (including new transactions) 

for  each  Account  feature  (Purchases,  Cash  Advances,  Balance  Transfers,  Overdraft  Advances,  and 

Promotional Balances).

Due Date – This is the date by which SunTrust must receive Your payment in order for it to be on time.  

Your Due Date will be stated on Your Statement.  It will occur on the same calendar day of each month.  

payment on or before the Due Date and by the time stated on Your Statement.  If no time is stated on 

Your Statement, Your payment is timely if SunTrust receives it by 5 p.m. Eastern Time on the Due Date; 

provided, however, that if You make a payment directly to SunTrust personnel at a SunTrust branch, Your 

payment will be credited to Your Account same day as the day of the payment.  Payments initiated through 

SunTrust’s automated telephone service, with a customer service representative, or via SunTrust’s web 

site will be subject to the 5:00 pm payment cut-off time.

Crediting of Payments to Account:  Payments that SunTrust receives prior to 5:00 p.m. Eastern Time 

at the mailing address shown on the front of Your Statement and in the Standard Payment Instructions 

will be credited to Your Account as of the date of receipt.  Payments that SunTrust receives after 5:00 

p.m. Eastern Time will be credited as of the next day, unless You make the payment directly to SunTrust 

personnel at a SunTrust branch after 5 p.m., as stated above. If SunTrust accepts a payment received at 

any other location than the address stated in Your Statement and in the Standard Payment Instructions, 

with no payment coupon enclosed, or that does not conform to the Standard Payment Instructions, that 

payment may be subject to a delay in crediting of up to 5 days after the date of receipt. This delay may 

result in additional Interest Charges, Other Charges, and possible suspension of Your Account.  Payments 

initiated through SunTrust’s automated telephone service (if available) or via SunTrust’s web site will be 

subject to the 5:00 pm payment cut-off time.  

Delinquency Triggering Event – A Delinquency Triggering Event occurs if You fail to make a Minimum 

Payment within 60 days of its payment Due Date.

mitigating factors.

Margin – The rate added to the Index Rate to determine Your APR.

Minimum Payment – The Minimum Payment due on Your Account as shown on Your Statement.

New  Balance  –  The  entire  Balance  of  Purchases,  Cash  Advances,  Overdraft  Advances,  Balance 

Transfers  and  any  Promotional  Balances  outstanding  on  Your Account  on  the  Closing  Date,  plus  all 

accrued Interest Charges and Other Charges as of such date.

Other Charges – Charges to Your Account as described in the Other Charges Section of this Agreement, 

including fees for:  Late Payments*, Annual Fee, Returned Payments*, Stop Payments*, Documentation*, 

and Phone Payments*.  *SunTrust will consider reversal of these Other Charges fees on open Accounts 

in good standing if circumstances warrant such consideration, such as claims of Bank errors and other 

Overdraft Advance – Credit SunTrust extends to You in the form of a loan from the Account to cover an 

overdraft on a deposit account that You designate at SunTrust.  You must enroll in the SunTrust overdraft 

protection program to receive this form of Credit.

Promotional Balance – Credit SunTrust extends for an introductory and other designated Purchase or 

Balance Transfer transaction, subject to discounted fees and/or a different DPR than your standard DPR 

for Purchases.  Your use of a Promotional Offer from SunTrust results in a Promotional Balance.

Promotional Rate – The DPR applied to Promotional Balances.

Protector Account – Your SunTrust Consumer Credit Card Account.

Purchase  –  Credit  SunTrust  extends  to You  when You  or  an Authorized  User  (1)  use(s)  the  Card  or 

Account to purchase goods, labor, insurance or services through sellers and lessors that honor Your Card 

or Account for the purpose of completing a Purchase or (2) use(s) a Convenience Check or other Credit 

instrument that SunTrust provides for You to make a Purchase.

Returned Payment – A payment that You make that Your financial institution does not honor.  If You 

have a Returned Payment, SunTrust will assess a fee in accordance with the terms of this Agreement.  If 

SunTrust resubmits a Returned Payment and Your financial institution subsequently honors it, SunTrust 

will still assess a Returned Payment fee because Your financial institution originally returned the payment 

as unpaid.  If Your financial institution returns a payment more than once, SunTrust will not charge more 

than one Returned Payment fee.  If You make a new payment to SunTrust, however, and Your financial 

institution does not honor it, SunTrust will assess an additional Returned Payment fee.

Savings Account – the Savings Account (called “Secured Card Savings Account”) that You opened and 

maintain and pledged (via security interest) to SunTrust to secure payment of your outstanding Balance.

It will be at least 21 days after the date SunTrust mails Your Statement and at least 25 days after the end 

Protected Account – An eligible SunTrust Consumer Checking Account, Savings Account, or Money 

of Your most recently concluded Billing Period (Closing Date).  To be timely, SunTrust must receive Your 

Market Savings Account linked to this SunTrust Consumer Credit Card for overdraft protection.

Variable APR –The variable APR will be based on the Index Rate plus a Margin.  The Card Mailer 

discloses  the APR  for  the  Variable  Rate.     An  increase  in  the  Index  Rate  may  result  in  a  higher 

Minimum Payment.  

Assign – SunTrust Assigns Your Account and this Agreement if SunTrust sells or transfers to another 

party any or all of SunTrust’s rights or obligations under this Agreement, including any amount that You 

owe SunTrust on the Account.  If SunTrust Assigns Your Account, the party who receives the assignment 

will have SunTrust’s rights under this Agreement, subject to the extent of the assignment.

Authorized Charges – Any Purchases, Balance Transfers, Cash Advances, Overdraft Advances, and 

Promotional Balances that You or any Authorized User makes on the Account and any fees and Interest 

Charges owing on the Account.

Authorized User – Any person You authorize to use the Card (whether Cardholder or not and whether or 

not such use exceeds the limit You authorized or intended).

Average Daily Balance – To get the Average Daily Balance, SunTrust adds the outstanding Balance 

(including new transactions and deducting payments and credits) for each transaction type for each day in 

the Billing Period; SunTrust adds together all the daily Balances for each separate transaction type, and 

then divides by the number of days in the Billing Period.

Balance – Every charge on the Account, including transactions that You make and Interest Charges and 

fees that SunTrust assesses, falls into a specific Balance, such as the Balance on Purchases, Balance 

Transfers, Cash Advances, Overdraft Advances, and Promotional Balances.  Fees that are based on a 

specific transaction are assigned to the same Balance as the applicable transaction.  For example, a 

foreign transaction fee on a Purchase is assigned to the Balance on Purchases.  Fees that are not specific 

to a given transaction with the Card (like a Returned Payment) are assigned to the Balance on Purchases.

Balance  Transfer  –  Credit  SunTrust  extends  resulting  from  a  Balance  Transfer  that  You  request  by 

any means (including telephone, Convenience Check, or Balance Transfer request form that SunTrust 

provides).  SunTrust’s policy is not to allow You to transfer any Balance You owe from any other account 

with SunTrust or SunTrust’s respective affiliates. SunTrust may permit You to transfer balances from other 

credit card companies or financial institutions to Your Account up to the amount of Your Credit Limit.  If 

You request an amount that SunTrust does not approve, SunTrust may process a partial Balance Transfer 

for less than the amount that You requested or SunTrust may decline the entire request. SunTrust is not 

liable if SunTrust does not approve a requested Balance Transfer (in whole or in part). Balance Transfer 

requests that are incomplete or illegible will not be approved. SunTrust reserves the right to make Balance 

Transfers in the order SunTrust selects.  In order to preserve Your dispute rights, You should not transfer 

balances from other credit card companies or financial institutions if those balances are in dispute. You 

should  allow  up  to  8  weeks  for  Balance  Transfers  to  be  completed.    You  should  continue  to  monitor 

the other accounts and continue to pay the minimum payment due on those accounts until You receive 

statements  from  those  creditors  showing  that  the  balances  have  been  paid  in  full.    This  confirmation 

may  not  happen  until  after  the  transactions  appear  on  the  Statement  SunTrust  sends  You.    You  are 

solely responsible for any late payments, ongoing finance charges and disputed amounts on Your other 

accounts. If You want Your other accounts closed following a Balance Transfer, You are responsible for 

doing so.

Billing Period – The time interval between the dates of Your regular billing Statements. Your first Billing 

Period may be less than one month. All Credit terms, including Minimum Interest Charges, will apply in 

each Billing Period including the first Billing Period.

Card – Your Card is/are the physical Card(s), the Account number, or any device (such as a check) that 

You or an Authorized User can use to access Your Account.

Card Association – the applicable credit card association through which Your Card Account is sponsored 

(e.g., Visa® or MasterCard®).

Cardholder  –  The  natural  person  to  whom  SunTrust  issues  a  Card  at  his/her  request  or  application, 

or a natural person who has agreed to pay obligations arising from another person’s use of the Card 

or Account.

Card Mailer – the mail that delivers Your Card and includes Your Agreement and other terms associated 

with Your Card Account when SunTrust sends Your Card to You.

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

Cash Advance – Credit SunTrust extends to You in the form of a loan from the Account. A Cash Advance 

occurs when You:  (1) obtain cash from an ATM (automated teller machine), (2) obtain cash from any other 

1The Personal Deposit Account Fee Schedule is accessible at https://www.suntrust.com/Static/

Documents/Personal_Banking/Deposit_Account_Disclosures/FSRETAILE.pdf. 

SunTrust now Truist, Member FDIC. ©2020 Truist Financial Corporation. SunTrust®,

Truist and the SunTrust logo are service marks of Truist Financial Corporation.         

All rights reserved. 

 
 
While SunTrust investigates, the same rules apply to the disputed amount as discussed above.   After 

source, (3) make a wire transfer, (4) buy foreign currency, (5) buy traveler’s checks, (6) buy money orders, 

Grace Period – The time period during which You may avoid paying interest on certain transactions.  As 

Standard Payment Instructions – These instructions require You to pay your credit Card bill as follows.  

SunTrust finishes the investigation, SunTrust will tell You SunTrust’s decision. At that point, if SunTrust 

(7) buy lottery tickets, or (8) buy gambling chips or wagers.

thinks You owe an amount and You do not pay, SunTrust may report You as delinquent. 

Definitions

and conditions of this Agreement.

Account – The credit card Account(s) SunTrust approves for Your use that is/are subject to the terms 

Credit Limit is stated on the Card Mailer.

Agreement – Your Card Account Agreement with SunTrust for the Account, which contract is made up of 

these terms and conditions, Your application or response to SunTrust’s solicitation, and the documents 

that accompany delivery of Your Card (Card Mailer).

APR (Annual Percentage Rate) – The cost of Your Credit as a yearly rate.  Different APRs may apply 

to different Balances on Your Account, such as Your Balance on Purchases or Your Balance on Cash 

Advances.    SunTrust  uses  the  applicable APR  to  calculate  the  Interest  Charge  that  You  owe  on  the 

Account.  The Card Mailer discloses applicable APRs and whether the Account is subject to a Variable 

or Non-Variable APR.

Non-Variable APR – The DPR subject to the Non-Variable Rate will be based on an APR that does 

not vary with changes in an Index Rate.  The Card Mailer discloses the APR for the Non-Variable Rate 

against SunTrust.

as of the date Your Account was opened.

Individual Liability

Consumer Reporting Agencies (Credit Bureaus)

You, as a Cardholder, are liable for all Credit obtained under Your Account(s), whether obtained by 

It is standard banking industry practice and within federal and state law for SunTrust routinely to provide 

You, another Cardholder or an Authorized User of the Account. If there is more than one Cardholder 

data  about  customer  loan  repayment  and  transactions  to  consumer  reporting  agencies  and  other 

on the Account, each of You is liable, jointly and severally, for all Credit obtained under the Account(s), 

creditors.  SunTrust may report information about Your Account(s) to credit bureaus.  Late Payments, 

regardless of which of You obtains that Credit or benefits from it.

missed payments, or other Defaults on Your Account(s) may be reflected in Your credit report.

Termination

Sharing of Information

Either You or SunTrust may terminate this  Agreement or suspend Your Credit privileges under this 

SunTrust may, to the extent and in the manner permitted by applicable law, communicate information 

Agreement  at  any  time,  with  or  without  cause.  You  will  not  try  to  make  any  Purchases  or  Balance 

about SunTrust’s experiences and transactions with You to consumer reporting agencies, SunTrust’s 

Transfers or try to obtain any Cash Advances or Overdraft Advances on Your Account after Your 

affiliates, and others who may properly receive that information.  You may refer to SunTrust’s Privacy 

Credit privileges have been terminated or suspended. However, this Agreement will otherwise remain in 

Statement  for  more  details  about  how  SunTrust  collects,  uses,  retains,  discloses,  and  safeguards 

full force and effect until You pay all sums due SunTrust.

Applicable Law

Applicable  Law.  Except  as  expressly  set  forth  in  the  Arbitration  Provision  of  this  Agreement,  this 

Agreement and the interpretation and enforcement thereof (including but not limited to the exportation of 

interest rates) will be governed by Federal law applicable to SunTrust and to the extent not preempted by 

Federal law, the laws of the State of Georgia without regard to its conflicts of law provisions and principles.  

If there is any conflict between any of the terms and conditions of this Agreement and applicable Federal 

Orlando, FL  32862-1629.

Waiver

information about You and Your Account. SunTrust’s Privacy Statement is provided when consumer 

Cardholders  establish  a  customer  relationship  with  SunTrust,  once  each  year  while  Cardholders 

maintain a customer relationship with SunTrust, and at other times required by law. You may request 

an additional copy of SunTrust’s Privacy Statement by calling SunTrust at 1-800-477-9702 or sending a 

written request to SunTrust at Cardholder Services, Attention: Customer Service, P.O. Box 621629, 

or  State  law,  this  Agreement  will  be  considered  changed  to  the  extent  necessary  to  comply  with  the 

SunTrust’s failure to exercise, or SunTrust’s delay in exercising, any of SunTrust’s rights under the 

applicable law. You agree that all terms of this Agreement are material to the determination of interest.  

Agreement for any reason will not mean that SunTrust will be unable to exercise those rights later.

SunTrust accepts this Agreement in its home state, Georgia.

Military Lending Act

The  Military  Lending  Act  provides  protections  for  certain  members  of  the  Armed  Forces  and  their 

dependents (“Covered Borrowers”). The provisions of this section apply to Covered Borrowers under the 

Military Lending Act. If you would like more information about whether you are a Covered Borrower and 

whether this section applies to you, please contact us at 1-800-848-8372. Statement of MAPR. Federal 

law  provides  important  protections  to  members  of  the Armed  Forces  and  their  dependents  relating  to 

extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces 

and his or her dependent may not exceed an Annual Percentage Rate of 36%. This rate must include, 

as applicable to the credit transaction or account: (1) the costs associated with credit insurance premiums; 

(2) fees for ancillary products sold in connection with the credit transaction; (3) any application fee charged 

(other than certain application fees for specified credit transactions or accounts); and (4) any participation 

fee charged (other than certain participation fees for a credit card account). Oral Disclosures. In order to 

hear important Military Lending Act disclosures and payment information provided in this Note, please call 

1-800-848-8372. Applicability of Jury Trial Waiver, Class Action Waiver, and Arbitration Provision. The Jury 

Trial Waiver, Class Action Waiver, and Arbitration Provision set forth in this Agreement do not apply to 

Covered Borrowers under the Military Lending Act.

Jury Trial Waiver

UNLESS  YOU  ARE  A  COVERED  BORROWER  UNDER  THE  MILITARY  LENDING  ACT  AND  TO 

THE  EXTENT  PERMITTED  BY  APPLICABLE  LAW,  FOR  ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION, YOU AND SUNTRUST HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND 

IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION ARISING 

OUT OF THIS AGREEMENT, RELATING TO THE ACCOUNT, ANY CREDIT TRANSACTION, OR ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES, SUCCESSORS AND ASSIGNS.

Litigation Class Action Waiver

TO  THE  EXTENT  PERMITTED  BY APPLICABLE  LAW,  FOR ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION,  YOU  AND  SUNTRUST  HEREBY  AGREE  THAT  ANY  LITIGATION  ARISING  OUT 

OF  THIS  AGREEMENT,  RELATING  TO  THE  ACCOUNT,  ANY  CREDIT  TRANSACTION,  OR  ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES,  SUCCESSORS  AND  ASSIGNS  WILL  PROCEED  ON  AN  INDIVIDUAL  BASIS  AND 

WILL NOT PROCEED AS PART OF A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY 

GENERAL ACTION  OR  OTHER  REPRESENTATIVE ACTION AND  YOU AND  SUNTRUST  HEREBY 

KNOWINGLY,  VOLUNTARILY,  INTENTIONALLY  AND  IRREVOCABLY  WAIVE  ANY  RIGHT  TO 

PROCEED IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR 

OTHER REPRESENTATIVE ACTION OR TO SERVE AS A CLASS REPRESENTATIVE.

Other Products and Services

SunTrust will, at Your request, arrange for an overnight courier to deliver additional or replacement Cards 

on an expedited basis. The charge assessed by the overnight courier will be added to Your Account 

Balance. From time to time, new products, optional services or enhancements (for example, insurance 

or Card registration) may be offered on Your Account. SunTrust is not liable for these features, services 

and enhancements, when they are the responsibility of a third party provider. You agree to hold SunTrust 

harmless from any claims, actions or damages resulting from Your use of any of these features, services 

or enhancements, when permitted by applicable law. SunTrust reserves the right to adjust, add, or delete 

benefits and services at any time.

Credit Inquiries

You authorize SunTrust to make or have made any credit, employment, and investigative inquiries that 

SunTrust deems appropriate related to the extension or collection of Credit under the Account. If You 

dispute  credit  information  SunTrust  is  reporting  about  You,  You  may  notify  SunTrust  at  Cardholder 

Services, Attention: Dispute Department, P.O. Box 620548, Orlando, FL  32862-0548.

The invalidity of any provision of the Agreement will not affect the validity of any other provision.

Severability

Entire Agreement

This  Agreement,  as  modified  from  time  to  time  in  accordance  with  applicable  law  by  any  change  in 

terms that SunTrust will deliver to You (in writing or via update to Agreement terms that are published 

at  https://www.suntrust.com/PersonalBanking/EverydayBanking/CreditCards),  constitutes 

the 

entire Agreement between You and SunTrust, and supersedes any prior negotiation or understanding 

between You and SunTrust concerning the subject matter of this Agreement. Section headings are for 

convenience only and are to be disregarded when interpreting this Agreement.

All provisions of this Agreement are valid, enforceable and applicable in New Jersey.

New Jersey Residents

Illegal Transaction

Any financial service that SunTrust provides pursuant to this Agreement may be used for any transaction 

permitted by law in accordance with this Agreement. You agree that illegal use of any financial service 

will be deemed an action of Default and/or breach of contract and that SunTrust may terminate any such 

financial service and/or other related services at SunTrust’s discretion.  You will remain responsible for 

paying for a transaction, even if it is not permissible. If any illegal use occurs, You also agree to waive any 

right to sue SunTrust for such illegal use or any activity directly or indirectly related to it and indemnify 

and hold SunTrust harmless from any suits or other legal action or liability, directly or indirectly, resulting 

from such illegal use.

Emergency Card Replacement and Cash Disbursement

You and any Authorized User agree and authorize SunTrust to provide Your personal data to the Card 

Association, its members, or their respective contractors for the purpose of providing Emergency Card 

Replacement and Emergency Cash Disbursement benefits to You on Your Account.

Arbitration Provision

READ  THIS  PROVISION  CAREFULLY  AS  IT  WILL  HAVE  A  SUBSTANTIAL 

IMPACT ON HOW DISPUTES AND CLAIMS YOU AND WE HAVE AGAINST EACH 

OTHER ARE RESOLVED. 

YOU HAVE THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT AS SET 

FORTH  BELOW.  If  You  do  not  reject  this  arbitration  agreement,  for  a  Claim 

subject to arbitration, neither You nor we will have the right to: (1) have a court 

or  a  jury  decide  the  Claim;  (2)  engage  in  information-gathering  (discovery) 

to  the  same  extent  as  in  court;  (3)  participate  in  a  class  action  in  court  or  in 

arbitration; or (4) join or consolidate a Claim with claims of any other person. 

The right to appeal is more limited in arbitration than in court and other rights in 

court may be unavailable or limited in arbitration. 

Claims Subject to Arbitration. A “Claim” subject to arbitration is any claim, dispute or 

controversy between You and us (other than an Excluded Claim or Proceeding as set forth 

below), whether preexisting, present or future, which arises out of or relates to the Account, 

these rules and regulations, any transaction conducted with us in connection with the Account 

or these rules and regulations, or our relationship. “Claim” has the broadest possible meaning 

and includes initial claims, counterclaims, cross-claims, third- party claims and federal, state, 

local  and  administrative  claims.  It  includes  disputes  based  upon  contract,  tort,  consumer 

rights, fraud and other intentional torts, constitution, statute, regulation, ordinance, common 

law and equity and includes claims for money damages and injunctive or declaratory relief. 

“Claim” also includes disputes concerning communications involving telephones, cell phones, 

automatic  dialing  systems,  artificial  or  prerecorded  voice  messages,  text  messages,  emails 

or facsimile machines and alleged violations of the Telephone Consumer Protection Act and 

other statutes or regulations involving telemarketing. Upon the demand of You or us, Claim(s) 

will be resolved by individual (not class or class-wide) binding arbitration in accordance with 

the terms specified in this arbitration agreement. 

Special  Definition  of  “We,”  “Us”  and  “Our.”  Solely  for  purposes  of  this  arbitration 
agreement, the terms “we,” “us” and “our,” in addition to the meanings set forth in these 
rules  and  regulations,  also  refer  to  SunTrust’s  employees,  officers,  directors,  parents, 
controlling persons, subsidiaries, affiliates, successors and assigns. “We,” “us” and “our” also 
apply to third parties if You assert a Claim against such third parties in connection with a Claim 

You assert against us. 

Excluded  Claim  or  Proceeding.  Notwithstanding  the  foregoing,  “Claim”  does  not 
include  any  dispute  or  controversy  about  the  validity,  enforceability,  coverage  or  scope  of 
this arbitration agreement or any part thereof (including, without limitation, the Class Action 
Waiver set forth below, this sentence, and/or the last sentence of the Survival and Severability 
paragraph below); all such disputes or controversies are for a court and not an arbitrator to 
decide. However, any dispute or controversy that concerns the validity or enforceability of 
the rules and regulations as a whole is for the arbitrator, not a court, to decide. In addition, 
the following claims or proceedings will not be subject to this arbitration agreement: (1) any 
individual action brought by You or us in small claims court or Your state’s equivalent court, 
unless such action is transferred, removed, or appealed to a different court; (2) the exercising 
of any self-help rights, including set-off as described in the paragraph below titled “Right of 
Offset and Security Interest,” or (3) any individual action in court by one party that is limited 
to  preventing  the  other  party  from  using  a  self-  help  remedy  and  that  does  not  involve  a 
request for damages or monetary relief of any kind. The institution and/or maintenance of 
any such right, action or litigation shall not constitute a waiver of the right of either of the 
parties to compel arbitration regarding any other dispute subject to arbitration pursuant to 
this arbitration agreement. Moreover, this arbitration agreement will not apply to any Claims 
that are the subject of (a) a class action filed in court that is pending as of the effective date 
of this arbitration agreement in which You are alleged to be a member of the putative class 
(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 
agreement), or (b) a motion to compel arbitration filed by us against You before the effective 
date of this arbitration agreement pursuant to a prior version of this arbitration agreement 
(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement). 

Federal Arbitration Act.  Notwithstanding any choice of law or other provision in these 
rules and regulations, the parties agree and acknowledge that this agreement evidences a 
transaction involving interstate commerce and that the Federal Arbitration Act (Title 9 of the 
United States Code) (“FAA”) shall govern its interpretation and enforcement and proceedings 
pursuant thereto. To the extent state law is applicable under the FAA, the law of the state 
governing Your account relationship with us shall apply. 

Arbitration Class Action Waiver. Notwithstanding any other provision of these rules and 
regulations, if either You or we elect to arbitrate a Claim, neither You nor we will have the 
right: (a) to participate in a class action, private attorney general action or other representative 
action in court or in arbitration, either as a class representative or class member; or (b) to join 
or consolidate Claims with claims of any other persons. No arbitrator shall have authority to 
conduct any arbitration in violation of this provision. (Provided, however, that the Class Action 
Waiver does not apply to any lawsuit or administrative proceeding filed against us by a state 
or federal government agency even when such agency is seeking relief on behalf of a class of 
borrowers including You. This means that we will not have the right to compel arbitration of 

any claim brought by such an agency).  

Arbitration Procedures. If You or we elect to arbitrate a Claim, the electing party must 
notify the other party in writing. This notice can be given after the beginning of a lawsuit and 
can be given in papers filed in the lawsuit. Otherwise, Your notice must be sent to SunTrust 
Bank  Legal  Department,  Attn:  General  Counsel-  Arbitration  Election,  Mail  Code  0643,  303 
Peachtree Street, N.E., 9th Floor, Atlanta, Georgia 30308, and our notice must be sent to the 
most recent address for You in our files. Any arbitration hearing that You attend must take place 
in a venue reasonably convenient to You. If a party files a lawsuit in court asserting Claim(s) 
that are subject to arbitration and the other party files a motion to compel arbitration with 
the court which is granted, it will be the responsibility of the party prosecuting the Claim(s) to 
commence the arbitration proceeding with an arbitration administrator in accordance with 
this arbitration agreement and the administrator’s rules and procedures. Even if all parties 
have opted to litigate a Claim in court, You or we may elect arbitration with respect to any 
Claim made by a new party or any Claim later asserted by a party in that or any related or 
unrelated lawsuit (including a Claim initially asserted on an individual basis but modified to 
be  asserted  on  a  class,  representative  or  multi-party  basis).  Nothing  in  that  litigation  shall 
constitute a waiver of any rights under this arbitration agreement. 

The arbitration will be administered by JAMS, 1920 Main Street, Suite 300, Irvine, CA 92614, 
www.jamsadr.com, 1-800-352-5267. The rules and forms of JAMS may be obtained by writing 
to JAMS at the address listed above or visiting their website. If JAMS is unable or unwilling 
to  serve  as  administrator,  the  parties  may  agree  upon  another  administrator  or,  if  they 
are  unable  to  agree,  a  court  shall  determine  the  administrator.  No  company  may  serve  as 
administrator, without  the  consent  of  all  parties, if  it  adopts  or  has  in  place  any formal  or 
informal policy that is inconsistent with and purports to override the terms of this arbitration 
agreement. The arbitration will proceed in accordance with this arbitration agreement and 
the  administrator’s  rules  and  procedures  in  effect  at  the  time  of  commencement  of  the 
arbitration including any expedited procedures but in the event of a conflict, the provisions of 

this arbitration agreement shall control. 

A  single  arbitrator  will  be  appointed  by  the  administrator  and,  unless  You  and  us  agree 
otherwise, must be a practicing attorney with ten or more years of experience or a retired 
judge.  The  arbitrator  will  not  be  bound  by  judicial  rules  of  procedure  and  evidence  that 
would  apply  in  a  court,  nor  by  state  or  local  laws  that  relate  to  arbitration  provisions  or 
proceedings.  The  arbitrator  will  honor  and  enforce  statutes  of  limitation  and  claims  of 
privilege  recognized  under  applicable  law.  In  determining  liability  or  awarding  damages  or 
other relief, the arbitrator will  follow the applicable  substantive law, consistent with  these 

rules and regulations and the FAA, that would apply if the matter had been brought in court. 
The arbitrator may award any damages or other relief or remedies that would apply under 
applicable  law  to  an  individual  action  brought  in  court.  For  Claim(s)  that  total  less  than 
$75,000 and at Your written request, we will pay all filing, hearing and/or other fees charged 
by the administrator and arbitrator to You for Claim(s) asserted by You in arbitration after You 
have paid an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal 
court (whichever is less) in the judicial district in which You reside. If You have already paid a 
filing fee for asserting the Claim(s) in court, You will not be required to pay that amount again. 
In addition, the administrator may have a procedure whereby You can seek a waiver of fees 
charged to You by the administrator and arbitrator. We will always pay any fees or expenses 
that we are required to pay by law or the administrator’s rules or that we are required to pay 
for this arbitration agreement to be enforced. The arbitrator will have the authority to award 
attorneys and expert witness fees and costs to the extent permitted by either these rules and 
regulations, the administrator’s rules or applicable law. The arbitrator shall award You Your 
reasonable attorneys’ and expert witness fees and costs (a) if and to the extent You prevail 
on  Claim(s)  You  assert against us  in  an  individual  arbitration  commenced by You, or (b)  to 
the extent required under applicable law for this arbitration agreement to be enforced. The 
arbitrator shall write a brief explanation of the grounds for the decision. A judgment on the 
award may be entered by any court having jurisdiction. 

Survival  and  Severability.  This  arbitration  agreement  shall  survive  the  closing  of  Your 
Account  and  the  termination  of  any  relationship  between  us,  including  the  termination  of 
these rules and regulations. If any part of this arbitration agreement is deemed or found to be 
unenforceable for any reason, the remainder shall be enforceable, except that: (a) The parties 
to  these  rules  and  regulations  acknowledge  that  the  Class  Action  Waiver  is  material  and 
essential to the arbitration of any disputes between the parties and is non severable from this 
arbitration agreement. If the Class Action Waiver is limited, voided or found unenforceable 
as to any Claim(s), then the parties’ arbitration agreement (except for this sentence) shall be 
null and void with respect to such Claim(s) (but not as to any other Claim(s) that have been 
or are later brought), subject to the right to appeal the limitation or invalidation of the Class 
Action Waiver. The parties acknowledge and agree that under no circumstances will a class 
action be arbitrated; and (b) If a Claim is brought seeking public injunctive relief and a court 
determines that the restrictions in the paragraph titled “Class Action Waiver” or elsewhere 
in this agreement prohibiting the arbitrator from awarding relief on behalf of third parties 
are unenforceable with respect to such Claim (and that determination becomes final after 
all  appeals  have  been  exhausted),  the  Claim  for  public  injunctive  relief  will  be  determined 
in court and any individual Claims seeking monetary relief will be arbitrated. In such a case 
the  parties  will  request  that  the  court  stay  the  Claim  for  public  injunctive  relief  until  the 
arbitration award pertaining to individual relief has been entered in court. In no event will a 
Claim for public injunctive relief be arbitrated. 

Effect  of  Arbitration  Award.  The  arbitrator’s  award  shall  be  final  and  binding  on  all 
parties, except for any right of appeal provided by the FAA. However, if the amount of the 
Claim exceeds $150,000 or involves a request for injunctive or declaratory relief that could 
foreseeably involve a cost or benefit to either party exceeding $150,000, any party can, within 
thirty (30) days after the entry of the award by the arbitrator, appeal the award to a three- 
arbitrator  panel  administered  by  the  Administrator.  The  panel  shall  reconsider  anew  any 
aspect of the initial award requested by the appealing party. The decision of the panel shall 
be by majority vote. Reference in this arbitration provision to “the arbitrator” shall mean the 
panel if an appeal of the arbitrator’s decision has been taken. The costs of such an appeal will 
be borne in accordance with the above paragraph titled “Arbitration Procedures.” Any final 
decision of the appeal panel is subject to judicial review only as provided under the FAA. No 
arbitration award involving the parties will have any preclusive effect as to issues or claims 
in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration 
award  in  prior  disputes  involving  other  parties  have  preclusive  effect  in  an  arbitration 
between the parties to this agreement. 

Notice and Cure; Special Payment. Prior to initiating a Claim, You may give us a written 
Claim Notice describing the basis of Your Claim and the amount You would accept in resolution 
of the Claim, and a reasonable opportunity, not less than thirty (30) days, to resolve the Claim. 
Such a Claim Notice must be sent to us by certified mail, return receipt requested, at SunTrust 
Bank Legal Department, Attn: General Counsel- Claim Notice, Mail Code 0643, 303 Peachtree 
Street, N.E., 9th Floor, Atlanta, Georgia 30308. This is the sole and only method by which You 
can submit a Claim Notice. If (i) You submit a Claim Notice in accordance with this Paragraph 
on  Your  own  behalf  (and  not  on  behalf  of  any  other  party);  (ii)  You  cooperate  with  us  by 
promptly providing the information we reasonably request; (iii) we refuse to provide You with 
the  relief  You  request;  and  (iv)  the  matter  then  proceeds  to  arbitration  and  the  arbitrator 
subsequently  determines  that  You  were  entitled  to  such  relief  (or  greater  relief),  You  will 
be entitled  to a minimum award  of  at least $7,500 (not  including  any arbitration  fees and 
attorneys’ fees and costs to which You will also be entitled). We encourage You to address all 
Claims You have in a single Claim Notice and/or a single arbitration. Accordingly, this $7,500 
minimum award is a single award that applies to all Claims You have asserted or could have 
asserted in the arbitration, and multiple awards of $7,500 are not contemplated. 

Right to Reject Arbitration Agreement. You may reject this arbitration agreement and 
therefore not be subject to being required to resolve any claim, dispute or controversy by 
arbitration. To reject this arbitration agreement, You and only You personally, must send us 
written notice of Your decision so that we receive it at the address listed below within forty-
five (45) days of the opening of Your Account. Such notice must include a statement that You 
wish  to  reject  the  arbitration  agreement  section  of  these  rules  and  regulations  along  with 
Your name, address, Account name, Account number and Your signature and must be mailed 
to the SunTrust Bank Legal Department, Attn: Arbitration Rejection, P.O. Box 4418, Mail Code 
0643,  Atlanta,  GA  30302-4418.  This  is  the  sole  and  only  method  by  which  You  can  reject 
this arbitration agreement and any attempt to reject this arbitration agreement by any other 
person or through any other method or form of notice, including the filing of a lawsuit, will be 

ineffective. You agree that Your rejection of this arbitration agreement shall not be imputed 
to any other person or entity or be deemed to be a rejection of this arbitration agreement 
by any person or entity other than You. Nor shall Your rejection of this arbitration agreement 
eliminate  the  obligation  of  other  persons  or  entities  who  wish  to  reject  this  arbitration 
agreement to personally comply with the notice and time requirements of this paragraph. 
Rejection of this arbitration agreement will not affect any remaining terms of these rules and 
regulations and will not result in any adverse consequence to You or Your Account. You agree 
that our business records will be final and conclusive with respect to whether You rejected 
this  arbitration  agreement  in  a  timely  and  proper  fashion.  This  arbitration  agreement 
provision will apply to You and us and to Your Account unless You reject it by 
providing proper and timely notice as stated herein. 

Your Billing Rights

Keep this notice for future use.  It informs You about Your rights and SunTrust’s responsibilities 
under the Fair Credit Billing Act.

What to do if You find a mistake on Your Statement

	If You think there is an error on Your Statement, write SunTrust at:

	 SunTrust Bank

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548
Attn: Dispute Department

	In Your letter, give SunTrust the following information:

	 Account information: Your name and Account number
	 Dollar amount: The amount of the suspected error
	 Description of problem:  If You think there is an error on Your Statement, describe what You 

believe is wrong and why You believe it is a mistake.

	You must contact SunTrust:

payment on the amount You think is wrong.

	 Within 60 days after the error appeared on Your statement.
	 At least 3 business days before an automated payment is scheduled, if You want to stop 
	You must notify SunTrust of any potential errors in writing.  You may also call SunTrust, but 
SunTrust is not required to investigate any potential errors and You may have to pay the amount 
in question unless You provide written notice of the suspected error.

What will happen after SunTrust receives Your letter
	When SunTrust receives Your letter, SunTrust must do two things:

	 Within 30 days of receiving Your letter, SunTrust must inform You that SunTrust received 
Your letter; SunTrust will also inform You if SunTrust has already corrected the error.
	 Within 90 days after receiving Your letter, SunTrust must either correct the error or explain 

to You why SunTrust believes the bill is correct.

	While SunTrust investigates whether or not there has been an error:

	 SunTrust  may  not  (1)  attempt  to  collect  the  amount  in  question  or  (2)  report  You  as 

delinquent on that amount;

	 The  charge  in  question  may  remain  on  Your  Statement,  and  SunTrust  may  continue  to 

charge You interest on that amount;

	 While You do not have to pay the amount in question, You are responsible for the remainder 

of Your Balance; and

	 SunTrust may apply any unpaid amount against Your Credit Limit.
	After SunTrust finishes the investigation, one of two things will happen:

	 If SunTrust made a mistake, You will not have to pay the amount in question or any interest 

or other fees related to that amount; or

	 If  SunTrust  does  not  believe  there  was  a  mistake,  You  will  have  to  pay  the  amount  in 
question,  along  with  applicable  interest  and  fees;  SunTrust  will  send  You  a  statement  of 
the amount You owe and the date payment is due; and SunTrust may then report You as 
delinquent if You do not pay the amount SunTrust states that You owe.
	If  You  receive  SunTrust’s  explanation  but  still  believe  Your  bill  is  wrong,  You  must  write  to 
SunTrust within 10 days telling SunTrust that You still refuse to pay.  If You do so, SunTrust 
cannot  report  You  as  delinquent  without  also  reporting  that  You  are  questioning  Your  bill.  
SunTrust must tell You the name of anyone to whom SunTrust reported You as delinquent, 
and  SunTrust  must  let  those  organizations  know  when  the  matter  has  been  settled  between 
SunTrust and You.
	If SunTrust does not follow all of the rules above, You do not have to pay the first $50 of the 

amount You question even if Your bill is correct.

Your rights If You are dissatisfied with a Purchase
	If You are dissatisfied with the goods or services that You Purchase with Your Card/Account, 
and You have tried in good faith to correct the problem with the merchant, You may have the right 
not to pay the remaining amount due on the Purchase.  To use this right, all of the following must 
be true:
	 The Purchase must have been made in Your home state or within 100 miles of Your current 
mailing address, and the purchase price must have been more than $50.  (Note:  Neither of 
these conditions applies if Your Purchase was based on an advertisement SunTrust mailed 
to You, or if SunTrust owns the company that sold You the goods or services.)

	 You must have used Your Card for the Purchase.  Purchases made with cash advances 

from an ATM or with a check that accesses Your Account do not qualify.

	 You must not yet have fully paid for the Purchase.

	If  all  of  the  criteria  above  are  met  and  You  are  still  dissatisfied  with  the  purchase,  contact 

SunTrust in writing at:
	 SunTrust Bank

Variable APR –The variable APR will be based on the Index Rate plus a Margin.  The Card Mailer 

discloses  the APR  for  the  Variable  Rate.     An  increase  in  the  Index  Rate  may  result  in  a  higher 

Minimum Payment.  

Assign – SunTrust Assigns Your Account and this Agreement if SunTrust sells or transfers to another 

party any or all of SunTrust’s rights or obligations under this Agreement, including any amount that You 

owe SunTrust on the Account.  If SunTrust Assigns Your Account, the party who receives the assignment 

will have SunTrust’s rights under this Agreement, subject to the extent of the assignment.

Authorized Charges – Any Purchases, Balance Transfers, Cash Advances, Overdraft Advances, and 

Promotional Balances that You or any Authorized User makes on the Account and any fees and Interest 

Charges owing on the Account.

Authorized User – Any person You authorize to use the Card (whether Cardholder or not and whether or 

not such use exceeds the limit You authorized or intended).

Average Daily Balance – To get the Average Daily Balance, SunTrust adds the outstanding Balance 

(including new transactions and deducting payments and credits) for each transaction type for each day in 

the Billing Period; SunTrust adds together all the daily Balances for each separate transaction type, and 

then divides by the number of days in the Billing Period.

Balance – Every charge on the Account, including transactions that You make and Interest Charges and 

fees that SunTrust assesses, falls into a specific Balance, such as the Balance on Purchases, Balance 

Transfers, Cash Advances, Overdraft Advances, and Promotional Balances.  Fees that are based on a 

specific transaction are assigned to the same Balance as the applicable transaction.  For example, a 

foreign transaction fee on a Purchase is assigned to the Balance on Purchases.  Fees that are not specific 

to a given transaction with the Card (like a Returned Payment) are assigned to the Balance on Purchases.

Balance  Transfer  –  Credit  SunTrust  extends  resulting  from  a  Balance  Transfer  that  You  request  by 

any means (including telephone, Convenience Check, or Balance Transfer request form that SunTrust 

provides).  SunTrust’s policy is not to allow You to transfer any Balance You owe from any other account 

with SunTrust or SunTrust’s respective affiliates. SunTrust may permit You to transfer balances from other 

credit card companies or financial institutions to Your Account up to the amount of Your Credit Limit.  If 

You request an amount that SunTrust does not approve, SunTrust may process a partial Balance Transfer 

for less than the amount that You requested or SunTrust may decline the entire request. SunTrust is not 

liable if SunTrust does not approve a requested Balance Transfer (in whole or in part). Balance Transfer 

requests that are incomplete or illegible will not be approved. SunTrust reserves the right to make Balance 

Transfers in the order SunTrust selects.  In order to preserve Your dispute rights, You should not transfer 

balances from other credit card companies or financial institutions if those balances are in dispute. You 

should  allow  up  to  8  weeks  for  Balance  Transfers  to  be  completed.    You  should  continue  to  monitor 

the other accounts and continue to pay the minimum payment due on those accounts until You receive 

statements  from  those  creditors  showing  that  the  balances  have  been  paid  in  full.    This  confirmation 

may  not  happen  until  after  the  transactions  appear  on  the  Statement  SunTrust  sends  You.    You  are 

solely responsible for any late payments, ongoing finance charges and disputed amounts on Your other 

accounts. If You want Your other accounts closed following a Balance Transfer, You are responsible for 

doing so.

Billing Period – The time interval between the dates of Your regular billing Statements. Your first Billing 

Period may be less than one month. All Credit terms, including Minimum Interest Charges, will apply in 

each Billing Period including the first Billing Period.

Card – Your Card is/are the physical Card(s), the Account number, or any device (such as a check) that 

You or an Authorized User can use to access Your Account.

Card Association – the applicable credit card association through which Your Card Account is sponsored 

(e.g., Visa® or MasterCard®).

Cardholder  –  The  natural  person  to  whom  SunTrust  issues  a  Card  at  his/her  request  or  application, 

or a natural person who has agreed to pay obligations arising from another person’s use of the Card 

or Account.

Card Mailer – the mail that delivers Your Card and includes Your Agreement and other terms associated 

with Your Card Account when SunTrust sends Your Card to You.

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548
Attn: Dispute Department

Cash Advance – Credit SunTrust extends to You in the form of a loan from the Account. A Cash Advance 

occurs when You:  (1) obtain cash from an ATM (automated teller machine), (2) obtain cash from any other 

stated in the Card Mailer, the Grace Period is at least 25 days after the close of each Billing Period.  This 

Pay (1) in U.S. dollars, (2) not in cash, unless You pay at one of SunTrust’s branches, (3) from a U.S. 

Agreement defines the kinds of transactions that are subject to a Grace Period (See Interest Charges and 

deposit account or cashier’s check drawn on a U.S. financial institution, (4) without restrictive language 

Transaction Fees Section).  If a particular transaction is subject to a Grace Period, Your Account starts in 

(e.g., “payment in full”) included or attached to the payment, and (5) not from a credit account that Sun-

a Grace Period for that transaction.  The Grace Period will continue if You pay Your New Balance on time 

Trust provides You, such as a Convenience Check drawn on this Account.  If You make payment in a 

each Billing Period.  You will lose the Grace Period if You do not pay Your New Balance in a given Billing 

paper form (like a check, money order, or cashier’s check), You must include the payment coupon from 

Period.  To regain Your Grace Period after You lose it, You must pay Your New Balance on time for 1 Billing 

Your Statement or write Your Card Account number on the payment.  If SunTrust decides in the Bank’s 

Period.  If You lose Your Grace Period for transactions to which the Grace Period previously applied, You 

discretion to accept a form of payment that does not meet these Standard Payment Instructions, SunTrust 

will owe interest on any unpaid Balance.  Interest on those transactions will begin to accrue from the end 

does not waive the Bank’s right to continue to require payments that comply with these instructions.  If 

of the Billing Period for which You failed to pay Your New Balance.  For any such transactions that You 

SunTrust decides to accept a payment that You make in a foreign currency, SunTrust will choose the 

make after You lose Your Grace Period, You will pay interest from the Transaction Date until the time that 

conversion rate to apply.  The date You mail the payment is different from the date the Bank receives the 

commences on or after the first day of the next succeeding month after the Index Rate is published. (For 

Baltimore, MD  21279-1278

You regain the Grace Period for transactions of this type.

Index Rate – The rate used for making variable rate adjustments to Your APR.  The Index Rate is the 

Prime Rate as quoted in the “Money Rates” section of The Wall Street Journal (Eastern Edition) on the 

28th day (or if the 28th day is not a business day, the next business day thereafter) of the prior calendar 

month.  If The Wall Street Journal (Eastern Edition) is not published or the Prime Rate is not given on 

any of these dates, then the Index Rate will be determined by using the immediately preceding published 

Prime Rate for such date.  If the Prime Rate is no longer available, SunTrust will choose a new index and 

notify You as required by applicable law.  Index Rate changes will be effective on Your Billing Period that 

example, if a new Index Rate is published on June 28th, the new APR would be effective as of the first day 

of the Billing Period that commences July 1 or after).  An Index Rate increase will increase the applicable 

APR, which may increase Your Minimum Payment.

Interest Charge – The cost of Your Credit on the Account as a dollar amount that SunTrust derives by 

applying Your DPR to the Average Daily Balance.

Items – Statements, sales drafts and/or payment instruments.

Joint Ownership Considerations – If a deposit Account (i.e. Protected Account) is jointly owned, any 

owner of BOTH the deposit Account AND the Credit Card Account (i.e. the Protector Account) may 

payment.  The payment date is the date that the Bank receives Your payment in accordance with these 

Standard Payment Instructions.  If You fail to comply with these Standard Payment Instructions, credit to 

Your Account for the payment may be delayed.  This delay may result in additional Interest Charges, Other 

Charges, and possible suspension of Your Account.  Contact SunTrust at 1-800-477-9702 to inquire about 

phone pay.  Mailed payments should be sent to:

SunTrust Bank

Cardholder Services

P.O. Box 791278

NOTE:  Any disagreement that You may have with respect to charges on Your Statement must be pre-

sented to SunTrust in writing separately from your payment and to a different address than where Your 

payments are sent.  (See the “Your Billing Rights” Section of this Agreement.)

Statement – SunTrust will send You a bill at the end of each Billing Period if Your Account has a debit 

Balance of any amount or a credit Balance of more than $1, unless SunTrust has decided Your Account 

is uncollectible or has closed or suspended Your Account for collection proceedings against You.  The 

Statement will tell You the total Balance that You owe the Bank as of the end of the last Billing Period.  It 

will also tell You the Minimum Payment that You must pay the Bank by the stated Due Date.

enroll in overdraft protection without the consent of the other owners of that deposit Account.  However, 

SunTrust – means (1) SunTrust Bank, the bank that is providing You Credit, and will include (2) any 

any  owner  of  either  the  deposit  Account  OR  Credit  Card  Account  may  cancel  overdraft  protection 

person(s) to whom the Credit is transferred or assigned; (3) any Covered Provider; (4) the parents, con-

without the consent of other owners.  If a jointly owned deposit Account is enrolled in overdraft protection: 

trolling  persons,  subsidiaries  and  affiliates  of  the  companies  in  (1)-(3)  above;  (5)  the  successors  and 

(i) all deposit Account holders will be responsible for all overdraft protection advances regardless of which 

predecessors  of  the  companies  in  (1)-(4)  above;  and  (6)  the  officers,  directors  and  employees  of  the 

person writes a check or initiates a transaction that causes an overdraft (e.g. as a debit Card Purchase); 

companies in (1)-(5) above.  SunTrust may also be referred to as “the Bank.” Solely for purposes of the 

and (ii) all deposit Account holders authorize us to share information about the Protected Account with 

Arbitration Provision contained in this Agreement, the term “SunTrust” shall also apply to any third parties 

each owner of Protector Account, such as type of Account and partial Account number.  We reserve 

if You assert a Claim against such third parties in connection with a Claim You assert against SunTrust.

the right to cancel, suspend, or change the terms or conditions of Your overdraft protection service at 

any time, for any reason.

Termination Date – This is the last day a Promotional Rate will apply to a Promotional Balance.  It will 

be the earlier of (1) the last day specified in the Promotional Balance offer or (2) the date identified in any 

Late Payment – A payment that You make that SunTrust does not receive before the Due Date.

notice to You when a Delinquency Triggering Event occurs.

Transaction Date – The Transaction Date of a Purchase is the sale date.  The Transaction Date of a 

Balance Transfer, Cash Advance, or Overdraft Advance is the date that You request such a transaction.

You, Your and Yours – means the Cardholder(s).

Cash Advance Credit Limit – The maximum amount of Credit that SunTrust establishes from time to time 

and makes available to You on the Account for Cash Advances.  Any Cash Advance Credit Limit SunTrust 

establishes may be less than the Credit Limit that otherwise applies to Your Account.  The Cash Advance 

Cash Equivalent Transactions – Transactions performed using a merchant or service provider that Visa® 

or MasterCard® identifies as a seller of travelers checks, foreign currency, money orders, wire transfers, 

lottery tickets, funds used for wagers or gambling, or similar products or services. These transactions are 

treated as Cash Advances on Your Account.

Closing Date – The last day of a Billing Period.

Convenience Check – A check that the Bank provides which You may use to access Your Account to 

make a Purchase or a Balance Transfer.

Covered Provider – means any third party that provides any product or service in connection with the 

Credit if (and only if) You assert a Claim against such third party in connection with a Claim You assert 

Credit – means the credit extension You receive under this Agreement.

Credit Limit – Your Credit Limit will appear on each monthly Statement.

For Accounts with Spending Limits:  The maximum amount of Credit that SunTrust establishes 

from time to time and makes available to You on the Account.  

For Accounts with no Pre-Set Spending Limits: No pre-set spending limit does not mean unlimited 

spending. Your Account will be assigned a revolving Credit Limit. SunTrust may restrict the amount of 

Your Credit Limit that is available for Balance Transfers. For Cash Advances, You may only spend up 

to Your assigned Cash Advance Credit Limit. For Purchases, You may be authorized to exceed Your 

assigned Credit Limit. Each transaction You make is authorized based on factors such as (1) Your 

Account history; (2) credit record; (3) absence or presence of suspected fraud; and (4) performance 

and delinquency patterns. If You attempt to make a Purchase transaction that exceeds your Credit 

Limit, Your Account will be evaluated based upon the length of time Your Account has been open and 

Account usage, performance and delinquency patterns with SunTrust or with Your other creditors, 

and Your ability to pay. In certain circumstances, SunTrust may ask for additional financial records 

to authorize a transaction. If You are authorized to exceed Your Credit Limit, You will be required to 

pay, as part of your Minimum Payment, the amount by which Your New Balance exceeds Your Credit 

Limit. SunTrust encourages You to provide us with notice of forthcoming unusual activity, such as, 

high transaction amounts, high velocity, or changes in geographic patterns.

Default – Subject to applicable law and any right that You may have under that law, SunTrust may require 

immediate payment of Your entire Account Balance and You will be in Default if (1) You do not make at least 

the Minimum Payment on or before the payment Due Date, (2) a Cardholder or Authorized User exceeds 

or tries to exceed the Credit Limit without SunTrust’s permission, (3) A payment You make is rejected or 

cannot  be  processed,  (4)  SunTrust  reasonably  believes  that  a  Cardholder’s  ability  to  pay  SunTrust  is 

materially impaired (for example, if You become subject to bankruptcy or insolvency proceedings or if 

an attachment or garnishment proceedings are instituted against You or Your property), (5) You provide 

SunTrust with false, misleading or fraudulent information or a false signature, (6) a Cardholder dies or is 

legally declared incompetent or incapacitated, (7) You fail to comply with any provision of this Agreement, 

(8) You or an Authorized User makes illegal use of any financial service under the Account or (9) You or 

an Authorized User continues to use an Account or Card that has been closed.

DPR (Daily Periodic Rate) – the daily periodic rate is calculated from the applicable APR.  The DPR is 

equal to the applicable APR divided by 365 (or 366 in a leap year).  SunTrust may use DPR to calculate 

the Interest Charge as described in this Agreement.  Interest Charges resulting from the application of 

DPRs will accrue daily and be calculated on the Average Daily Balances (including new transactions) 

for  each  Account  feature  (Purchases,  Cash  Advances,  Balance  Transfers,  Overdraft  Advances,  and 

Promotional Balances).

Due Date – This is the date by which SunTrust must receive Your payment in order for it to be on time.  

Your Due Date will be stated on Your Statement.  It will occur on the same calendar day of each month.  

payment on or before the Due Date and by the time stated on Your Statement.  If no time is stated on 

Your Statement, Your payment is timely if SunTrust receives it by 5 p.m. Eastern Time on the Due Date; 

provided, however, that if You make a payment directly to SunTrust personnel at a SunTrust branch, Your 

payment will be credited to Your Account same day as the day of the payment.  Payments initiated through 

SunTrust’s automated telephone service, with a customer service representative, or via SunTrust’s web 

site will be subject to the 5:00 pm payment cut-off time.

Crediting of Payments to Account:  Payments that SunTrust receives prior to 5:00 p.m. Eastern Time 

at the mailing address shown on the front of Your Statement and in the Standard Payment Instructions 

will be credited to Your Account as of the date of receipt.  Payments that SunTrust receives after 5:00 

p.m. Eastern Time will be credited as of the next day, unless You make the payment directly to SunTrust 

personnel at a SunTrust branch after 5 p.m., as stated above. If SunTrust accepts a payment received at 

any other location than the address stated in Your Statement and in the Standard Payment Instructions, 

with no payment coupon enclosed, or that does not conform to the Standard Payment Instructions, that 

payment may be subject to a delay in crediting of up to 5 days after the date of receipt. This delay may 

result in additional Interest Charges, Other Charges, and possible suspension of Your Account.  Payments 

initiated through SunTrust’s automated telephone service (if available) or via SunTrust’s web site will be 

subject to the 5:00 pm payment cut-off time.  

Delinquency Triggering Event – A Delinquency Triggering Event occurs if You fail to make a Minimum 

Payment within 60 days of its payment Due Date.

mitigating factors.

Margin – The rate added to the Index Rate to determine Your APR.

Minimum Payment – The Minimum Payment due on Your Account as shown on Your Statement.

New  Balance  –  The  entire  Balance  of  Purchases,  Cash  Advances,  Overdraft  Advances,  Balance 

Transfers  and  any  Promotional  Balances  outstanding  on  Your Account  on  the  Closing  Date,  plus  all 

accrued Interest Charges and Other Charges as of such date.

Other Charges – Charges to Your Account as described in the Other Charges Section of this Agreement, 

including fees for:  Late Payments*, Annual Fee, Returned Payments*, Stop Payments*, Documentation*, 

and Phone Payments*.  *SunTrust will consider reversal of these Other Charges fees on open Accounts 

in good standing if circumstances warrant such consideration, such as claims of Bank errors and other 

Overdraft Advance – Credit SunTrust extends to You in the form of a loan from the Account to cover an 

overdraft on a deposit account that You designate at SunTrust.  You must enroll in the SunTrust overdraft 

protection program to receive this form of Credit.

Promotional Balance – Credit SunTrust extends for an introductory and other designated Purchase or 

Balance Transfer transaction, subject to discounted fees and/or a different DPR than your standard DPR 

for Purchases.  Your use of a Promotional Offer from SunTrust results in a Promotional Balance.

Promotional Rate – The DPR applied to Promotional Balances.

Protector Account – Your SunTrust Consumer Credit Card Account.

Purchase  –  Credit  SunTrust  extends  to You  when You  or  an Authorized  User  (1)  use(s)  the  Card  or 

Account to purchase goods, labor, insurance or services through sellers and lessors that honor Your Card 

or Account for the purpose of completing a Purchase or (2) use(s) a Convenience Check or other Credit 

instrument that SunTrust provides for You to make a Purchase.

Returned Payment – A payment that You make that Your financial institution does not honor.  If You 

have a Returned Payment, SunTrust will assess a fee in accordance with the terms of this Agreement.  If 

SunTrust resubmits a Returned Payment and Your financial institution subsequently honors it, SunTrust 

will still assess a Returned Payment fee because Your financial institution originally returned the payment 

as unpaid.  If Your financial institution returns a payment more than once, SunTrust will not charge more 

than one Returned Payment fee.  If You make a new payment to SunTrust, however, and Your financial 

institution does not honor it, SunTrust will assess an additional Returned Payment fee.

Savings Account – the Savings Account (called “Secured Card Savings Account”) that You opened and 

maintain and pledged (via security interest) to SunTrust to secure payment of your outstanding Balance.

It will be at least 21 days after the date SunTrust mails Your Statement and at least 25 days after the end 

Protected Account – An eligible SunTrust Consumer Checking Account, Savings Account, or Money 

of Your most recently concluded Billing Period (Closing Date).  To be timely, SunTrust must receive Your 

Market Savings Account linked to this SunTrust Consumer Credit Card for overdraft protection.

1The Personal Deposit Account Fee Schedule is accessible at https://www.suntrust.com/Static/

Documents/Personal_Banking/Deposit_Account_Disclosures/FSRETAILE.pdf. 

SunTrust now Truist, Member FDIC. ©2020 Truist Financial Corporation. SunTrust®,

Truist and the SunTrust logo are service marks of Truist Financial Corporation.         

All rights reserved. 

 
 
Individual Liability

Consumer Reporting Agencies (Credit Bureaus)

You, as a Cardholder, are liable for all Credit obtained under Your Account(s), whether obtained by 

It is standard banking industry practice and within federal and state law for SunTrust routinely to provide 

You, another Cardholder or an Authorized User of the Account. If there is more than one Cardholder 

data  about  customer  loan  repayment  and  transactions  to  consumer  reporting  agencies  and  other 

on the Account, each of You is liable, jointly and severally, for all Credit obtained under the Account(s), 

creditors.  SunTrust may report information about Your Account(s) to credit bureaus.  Late Payments, 

regardless of which of You obtains that Credit or benefits from it.

missed payments, or other Defaults on Your Account(s) may be reflected in Your credit report.

Termination

Sharing of Information

Either You or SunTrust may terminate this  Agreement or suspend Your Credit privileges under this 

SunTrust may, to the extent and in the manner permitted by applicable law, communicate information 

Agreement  at  any  time,  with  or  without  cause.  You  will  not  try  to  make  any  Purchases  or  Balance 

about SunTrust’s experiences and transactions with You to consumer reporting agencies, SunTrust’s 

Transfers or try to obtain any Cash Advances or Overdraft Advances on Your Account after Your 

affiliates, and others who may properly receive that information.  You may refer to SunTrust’s Privacy 

Credit privileges have been terminated or suspended. However, this Agreement will otherwise remain in 

Statement  for  more  details  about  how  SunTrust  collects,  uses,  retains,  discloses,  and  safeguards 

full force and effect until You pay all sums due SunTrust.

Applicable Law

Applicable  Law.  Except  as  expressly  set  forth  in  the  Arbitration  Provision  of  this  Agreement,  this 

Agreement and the interpretation and enforcement thereof (including but not limited to the exportation of 

interest rates) will be governed by Federal law applicable to SunTrust and to the extent not preempted by 

Federal law, the laws of the State of Georgia without regard to its conflicts of law provisions and principles.  

If there is any conflict between any of the terms and conditions of this Agreement and applicable Federal 

Orlando, FL  32862-1629.

Waiver

information about You and Your Account. SunTrust’s Privacy Statement is provided when consumer 

Cardholders  establish  a  customer  relationship  with  SunTrust,  once  each  year  while  Cardholders 

maintain a customer relationship with SunTrust, and at other times required by law. You may request 

an additional copy of SunTrust’s Privacy Statement by calling SunTrust at 1-800-477-9702 or sending a 

written request to SunTrust at Cardholder Services, Attention: Customer Service, P.O. Box 621629, 

or  State  law,  this  Agreement  will  be  considered  changed  to  the  extent  necessary  to  comply  with  the 

SunTrust’s failure to exercise, or SunTrust’s delay in exercising, any of SunTrust’s rights under the 

applicable law. You agree that all terms of this Agreement are material to the determination of interest.  

Agreement for any reason will not mean that SunTrust will be unable to exercise those rights later.

SunTrust accepts this Agreement in its home state, Georgia.

Military Lending Act

The  Military  Lending  Act  provides  protections  for  certain  members  of  the  Armed  Forces  and  their 

dependents (“Covered Borrowers”). The provisions of this section apply to Covered Borrowers under the 

Military Lending Act. If you would like more information about whether you are a Covered Borrower and 

whether this section applies to you, please contact us at 1-800-848-8372. Statement of MAPR. Federal 

law  provides  important  protections  to  members  of  the Armed  Forces  and  their  dependents  relating  to 

extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces 

and his or her dependent may not exceed an Annual Percentage Rate of 36%. This rate must include, 

as applicable to the credit transaction or account: (1) the costs associated with credit insurance premiums; 

(2) fees for ancillary products sold in connection with the credit transaction; (3) any application fee charged 

(other than certain application fees for specified credit transactions or accounts); and (4) any participation 

fee charged (other than certain participation fees for a credit card account). Oral Disclosures. In order to 

hear important Military Lending Act disclosures and payment information provided in this Note, please call 

1-800-848-8372. Applicability of Jury Trial Waiver, Class Action Waiver, and Arbitration Provision. The Jury 

Trial Waiver, Class Action Waiver, and Arbitration Provision set forth in this Agreement do not apply to 

Covered Borrowers under the Military Lending Act.

Jury Trial Waiver

UNLESS  YOU  ARE  A  COVERED  BORROWER  UNDER  THE  MILITARY  LENDING  ACT  AND  TO 

THE  EXTENT  PERMITTED  BY  APPLICABLE  LAW,  FOR  ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION, YOU AND SUNTRUST HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND 

IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION ARISING 

OUT OF THIS AGREEMENT, RELATING TO THE ACCOUNT, ANY CREDIT TRANSACTION, OR ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES, SUCCESSORS AND ASSIGNS.

Litigation Class Action Waiver

TO  THE  EXTENT  PERMITTED  BY APPLICABLE  LAW,  FOR ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION,  YOU  AND  SUNTRUST  HEREBY  AGREE  THAT  ANY  LITIGATION  ARISING  OUT 

OF  THIS  AGREEMENT,  RELATING  TO  THE  ACCOUNT,  ANY  CREDIT  TRANSACTION,  OR  ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES,  SUCCESSORS  AND  ASSIGNS  WILL  PROCEED  ON  AN  INDIVIDUAL  BASIS  AND 

WILL NOT PROCEED AS PART OF A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY 

GENERAL ACTION  OR  OTHER  REPRESENTATIVE ACTION AND  YOU AND  SUNTRUST  HEREBY 

KNOWINGLY,  VOLUNTARILY,  INTENTIONALLY  AND  IRREVOCABLY  WAIVE  ANY  RIGHT  TO 

PROCEED IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR 

OTHER REPRESENTATIVE ACTION OR TO SERVE AS A CLASS REPRESENTATIVE.

Other Products and Services

SunTrust will, at Your request, arrange for an overnight courier to deliver additional or replacement Cards 

on an expedited basis. The charge assessed by the overnight courier will be added to Your Account 

Balance. From time to time, new products, optional services or enhancements (for example, insurance 

or Card registration) may be offered on Your Account. SunTrust is not liable for these features, services 

and enhancements, when they are the responsibility of a third party provider. You agree to hold SunTrust 

harmless from any claims, actions or damages resulting from Your use of any of these features, services 

or enhancements, when permitted by applicable law. SunTrust reserves the right to adjust, add, or delete 

benefits and services at any time.

Credit Inquiries

You authorize SunTrust to make or have made any credit, employment, and investigative inquiries that 

SunTrust deems appropriate related to the extension or collection of Credit under the Account. If You 

dispute  credit  information  SunTrust  is  reporting  about  You,  You  may  notify  SunTrust  at  Cardholder 

Services, Attention: Dispute Department, P.O. Box 620548, Orlando, FL  32862-0548.

The invalidity of any provision of the Agreement will not affect the validity of any other provision.

Severability

Entire Agreement

This  Agreement,  as  modified  from  time  to  time  in  accordance  with  applicable  law  by  any  change  in 

terms that SunTrust will deliver to You (in writing or via update to Agreement terms that are published 

at  https://www.suntrust.com/PersonalBanking/EverydayBanking/CreditCards),  constitutes 

the 

entire Agreement between You and SunTrust, and supersedes any prior negotiation or understanding 

between You and SunTrust concerning the subject matter of this Agreement. Section headings are for 

convenience only and are to be disregarded when interpreting this Agreement.

All provisions of this Agreement are valid, enforceable and applicable in New Jersey.

New Jersey Residents

Illegal Transaction

Any financial service that SunTrust provides pursuant to this Agreement may be used for any transaction 

permitted by law in accordance with this Agreement. You agree that illegal use of any financial service 

will be deemed an action of Default and/or breach of contract and that SunTrust may terminate any such 

financial service and/or other related services at SunTrust’s discretion.  You will remain responsible for 

paying for a transaction, even if it is not permissible. If any illegal use occurs, You also agree to waive any 

right to sue SunTrust for such illegal use or any activity directly or indirectly related to it and indemnify 

and hold SunTrust harmless from any suits or other legal action or liability, directly or indirectly, resulting 

from such illegal use.

Emergency Card Replacement and Cash Disbursement

You and any Authorized User agree and authorize SunTrust to provide Your personal data to the Card 

Association, its members, or their respective contractors for the purpose of providing Emergency Card 

Replacement and Emergency Cash Disbursement benefits to You on Your Account.

Arbitration Provision

READ  THIS  PROVISION  CAREFULLY  AS  IT  WILL  HAVE  A  SUBSTANTIAL 

IMPACT ON HOW DISPUTES AND CLAIMS YOU AND WE HAVE AGAINST EACH 

OTHER ARE RESOLVED. 

YOU HAVE THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT AS SET 

FORTH  BELOW.  If  You  do  not  reject  this  arbitration  agreement,  for  a  Claim 

subject to arbitration, neither You nor we will have the right to: (1) have a court 

or  a  jury  decide  the  Claim;  (2)  engage  in  information-gathering  (discovery) 

to  the  same  extent  as  in  court;  (3)  participate  in  a  class  action  in  court  or  in 

arbitration; or (4) join or consolidate a Claim with claims of any other person. 

The right to appeal is more limited in arbitration than in court and other rights in 

court may be unavailable or limited in arbitration. 

Claims Subject to Arbitration. A “Claim” subject to arbitration is any claim, dispute or 

controversy between You and us (other than an Excluded Claim or Proceeding as set forth 

below), whether preexisting, present or future, which arises out of or relates to the Account, 

these rules and regulations, any transaction conducted with us in connection with the Account 

or these rules and regulations, or our relationship. “Claim” has the broadest possible meaning 

and includes initial claims, counterclaims, cross-claims, third- party claims and federal, state, 

local  and  administrative  claims.  It  includes  disputes  based  upon  contract,  tort,  consumer 

rights, fraud and other intentional torts, constitution, statute, regulation, ordinance, common 

law and equity and includes claims for money damages and injunctive or declaratory relief. 

“Claim” also includes disputes concerning communications involving telephones, cell phones, 

automatic  dialing  systems,  artificial  or  prerecorded  voice  messages,  text  messages,  emails 

or facsimile machines and alleged violations of the Telephone Consumer Protection Act and 

other statutes or regulations involving telemarketing. Upon the demand of You or us, Claim(s) 

will be resolved by individual (not class or class-wide) binding arbitration in accordance with 

the terms specified in this arbitration agreement. 

Special  Definition  of  “We,”  “Us”  and  “Our.”  Solely  for  purposes  of  this  arbitration 

agreement, the terms “we,” “us” and “our,” in addition to the meanings set forth in these 

rules  and  regulations,  also  refer  to  SunTrust’s  employees,  officers,  directors,  parents, 

controlling persons, subsidiaries, affiliates, successors and assigns. “We,” “us” and “our” also 

apply to third parties if You assert a Claim against such third parties in connection with a Claim 

You assert against us. 

Excluded  Claim  or  Proceeding.  Notwithstanding  the  foregoing,  “Claim”  does  not 

include  any  dispute  or  controversy  about  the  validity,  enforceability,  coverage  or  scope  of 

this arbitration agreement or any part thereof (including, without limitation, the Class Action 

Waiver set forth below, this sentence, and/or the last sentence of the Survival and Severability 

paragraph below); all such disputes or controversies are for a court and not an arbitrator to 

decide. However, any dispute or controversy that concerns the validity or enforceability of 

the rules and regulations as a whole is for the arbitrator, not a court, to decide. In addition, 

the following claims or proceedings will not be subject to this arbitration agreement: (1) any 

individual action brought by You or us in small claims court or Your state’s equivalent court, 

unless such action is transferred, removed, or appealed to a different court; (2) the exercising 

of any self-help rights, including set-off as described in the paragraph below titled “Right of 

Offset and Security Interest,” or (3) any individual action in court by one party that is limited 

to  preventing  the  other  party  from  using  a  self-  help  remedy  and  that  does  not  involve  a 

request for damages or monetary relief of any kind. The institution and/or maintenance of 

any such right, action or litigation shall not constitute a waiver of the right of either of the 

parties to compel arbitration regarding any other dispute subject to arbitration pursuant to 

this arbitration agreement. Moreover, this arbitration agreement will not apply to any Claims 

that are the subject of (a) a class action filed in court that is pending as of the effective date 

of this arbitration agreement in which You are alleged to be a member of the putative class 

(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement), or (b) a motion to compel arbitration filed by us against You before the effective 

date of this arbitration agreement pursuant to a prior version of this arbitration agreement 

(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement). 

Federal Arbitration Act.  Notwithstanding any choice of law or other provision in these 

rules and regulations, the parties agree and acknowledge that this agreement evidences a 

transaction involving interstate commerce and that the Federal Arbitration Act (Title 9 of the 

United States Code) (“FAA”) shall govern its interpretation and enforcement and proceedings 

pursuant thereto. To the extent state law is applicable under the FAA, the law of the state 

governing Your account relationship with us shall apply. 

Arbitration Class Action Waiver. Notwithstanding any other provision of these rules and 

regulations, if either You or we elect to arbitrate a Claim, neither You nor we will have the 

right: (a) to participate in a class action, private attorney general action or other representative 

action in court or in arbitration, either as a class representative or class member; or (b) to join 

or consolidate Claims with claims of any other persons. No arbitrator shall have authority to 

conduct any arbitration in violation of this provision. (Provided, however, that the Class Action 

Waiver does not apply to any lawsuit or administrative proceeding filed against us by a state 

or federal government agency even when such agency is seeking relief on behalf of a class of 

borrowers including You. This means that we will not have the right to compel arbitration of 

any claim brought by such an agency).  

Arbitration Procedures. If You or we elect to arbitrate a Claim, the electing party must 

notify the other party in writing. This notice can be given after the beginning of a lawsuit and 

can be given in papers filed in the lawsuit. Otherwise, Your notice must be sent to SunTrust 

Bank  Legal  Department,  Attn:  General  Counsel-  Arbitration  Election,  Mail  Code  0643,  303 

Peachtree Street, N.E., 9th Floor, Atlanta, Georgia 30308, and our notice must be sent to the 

most recent address for You in our files. Any arbitration hearing that You attend must take place 

in a venue reasonably convenient to You. If a party files a lawsuit in court asserting Claim(s) 

that are subject to arbitration and the other party files a motion to compel arbitration with 

the court which is granted, it will be the responsibility of the party prosecuting the Claim(s) to 

commence the arbitration proceeding with an arbitration administrator in accordance with 

this arbitration agreement and the administrator’s rules and procedures. Even if all parties 

have opted to litigate a Claim in court, You or we may elect arbitration with respect to any 

Claim made by a new party or any Claim later asserted by a party in that or any related or 

unrelated lawsuit (including a Claim initially asserted on an individual basis but modified to 

be  asserted  on  a  class,  representative  or  multi-party  basis).  Nothing  in  that  litigation  shall 

constitute a waiver of any rights under this arbitration agreement. 

The arbitration will be administered by JAMS, 1920 Main Street, Suite 300, Irvine, CA 92614, 

www.jamsadr.com, 1-800-352-5267. The rules and forms of JAMS may be obtained by writing 

to JAMS at the address listed above or visiting their website. If JAMS is unable or unwilling 

to  serve  as  administrator,  the  parties  may  agree  upon  another  administrator  or,  if  they 

are  unable  to  agree,  a  court  shall  determine  the  administrator.  No  company  may  serve  as 

administrator, without  the  consent  of  all  parties, if  it  adopts  or  has  in  place  any formal  or 

informal policy that is inconsistent with and purports to override the terms of this arbitration 

agreement. The arbitration will proceed in accordance with this arbitration agreement and 

the  administrator’s  rules  and  procedures  in  effect  at  the  time  of  commencement  of  the 

arbitration including any expedited procedures but in the event of a conflict, the provisions of 

this arbitration agreement shall control. 

A  single  arbitrator  will  be  appointed  by  the  administrator  and,  unless  You  and  us  agree 

otherwise, must be a practicing attorney with ten or more years of experience or a retired 

judge.  The  arbitrator  will  not  be  bound  by  judicial  rules  of  procedure  and  evidence  that 

would  apply  in  a  court,  nor  by  state  or  local  laws  that  relate  to  arbitration  provisions  or 

proceedings.  The  arbitrator  will  honor  and  enforce  statutes  of  limitation  and  claims  of 

privilege  recognized  under  applicable  law.  In  determining  liability  or  awarding  damages  or 

other relief, the arbitrator will  follow the applicable  substantive law, consistent with  these 

rules and regulations and the FAA, that would apply if the matter had been brought in court. 
The arbitrator may award any damages or other relief or remedies that would apply under 
applicable  law  to  an  individual  action  brought  in  court.  For  Claim(s)  that  total  less  than 
$75,000 and at Your written request, we will pay all filing, hearing and/or other fees charged 
by the administrator and arbitrator to You for Claim(s) asserted by You in arbitration after You 
have paid an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal 
court (whichever is less) in the judicial district in which You reside. If You have already paid a 
filing fee for asserting the Claim(s) in court, You will not be required to pay that amount again. 
In addition, the administrator may have a procedure whereby You can seek a waiver of fees 
charged to You by the administrator and arbitrator. We will always pay any fees or expenses 
that we are required to pay by law or the administrator’s rules or that we are required to pay 
for this arbitration agreement to be enforced. The arbitrator will have the authority to award 
attorneys and expert witness fees and costs to the extent permitted by either these rules and 
regulations, the administrator’s rules or applicable law. The arbitrator shall award You Your 
reasonable attorneys’ and expert witness fees and costs (a) if and to the extent You prevail 
on  Claim(s)  You  assert against us  in  an  individual  arbitration  commenced by You, or (b)  to 
the extent required under applicable law for this arbitration agreement to be enforced. The 
arbitrator shall write a brief explanation of the grounds for the decision. A judgment on the 
award may be entered by any court having jurisdiction. 

Survival  and  Severability.  This  arbitration  agreement  shall  survive  the  closing  of  Your 
Account  and  the  termination  of  any  relationship  between  us,  including  the  termination  of 
these rules and regulations. If any part of this arbitration agreement is deemed or found to be 
unenforceable for any reason, the remainder shall be enforceable, except that: (a) The parties 
to  these  rules  and  regulations  acknowledge  that  the  Class  Action  Waiver  is  material  and 
essential to the arbitration of any disputes between the parties and is non severable from this 
arbitration agreement. If the Class Action Waiver is limited, voided or found unenforceable 
as to any Claim(s), then the parties’ arbitration agreement (except for this sentence) shall be 
null and void with respect to such Claim(s) (but not as to any other Claim(s) that have been 
or are later brought), subject to the right to appeal the limitation or invalidation of the Class 
Action Waiver. The parties acknowledge and agree that under no circumstances will a class 
action be arbitrated; and (b) If a Claim is brought seeking public injunctive relief and a court 
determines that the restrictions in the paragraph titled “Class Action Waiver” or elsewhere 
in this agreement prohibiting the arbitrator from awarding relief on behalf of third parties 
are unenforceable with respect to such Claim (and that determination becomes final after 
all  appeals  have  been  exhausted),  the  Claim  for  public  injunctive  relief  will  be  determined 
in court and any individual Claims seeking monetary relief will be arbitrated. In such a case 
the  parties  will  request  that  the  court  stay  the  Claim  for  public  injunctive  relief  until  the 
arbitration award pertaining to individual relief has been entered in court. In no event will a 

Claim for public injunctive relief be arbitrated. 

Effect  of  Arbitration  Award.  The  arbitrator’s  award  shall  be  final  and  binding  on  all 
parties, except for any right of appeal provided by the FAA. However, if the amount of the 
Claim exceeds $150,000 or involves a request for injunctive or declaratory relief that could 
foreseeably involve a cost or benefit to either party exceeding $150,000, any party can, within 
thirty (30) days after the entry of the award by the arbitrator, appeal the award to a three- 
arbitrator  panel  administered  by  the  Administrator.  The  panel  shall  reconsider  anew  any 
aspect of the initial award requested by the appealing party. The decision of the panel shall 
be by majority vote. Reference in this arbitration provision to “the arbitrator” shall mean the 
panel if an appeal of the arbitrator’s decision has been taken. The costs of such an appeal will 
be borne in accordance with the above paragraph titled “Arbitration Procedures.” Any final 
decision of the appeal panel is subject to judicial review only as provided under the FAA. No 
arbitration award involving the parties will have any preclusive effect as to issues or claims 
in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration 
award  in  prior  disputes  involving  other  parties  have  preclusive  effect  in  an  arbitration 

between the parties to this agreement. 

Notice and Cure; Special Payment. Prior to initiating a Claim, You may give us a written 
Claim Notice describing the basis of Your Claim and the amount You would accept in resolution 
of the Claim, and a reasonable opportunity, not less than thirty (30) days, to resolve the Claim. 
Such a Claim Notice must be sent to us by certified mail, return receipt requested, at SunTrust 
Bank Legal Department, Attn: General Counsel- Claim Notice, Mail Code 0643, 303 Peachtree 
Street, N.E., 9th Floor, Atlanta, Georgia 30308. This is the sole and only method by which You 
can submit a Claim Notice. If (i) You submit a Claim Notice in accordance with this Paragraph 
on  Your  own  behalf  (and  not  on  behalf  of  any  other  party);  (ii)  You  cooperate  with  us  by 
promptly providing the information we reasonably request; (iii) we refuse to provide You with 
the  relief  You  request;  and  (iv)  the  matter  then  proceeds  to  arbitration  and  the  arbitrator 
subsequently  determines  that  You  were  entitled  to  such  relief  (or  greater  relief),  You  will 
be entitled  to a minimum  award  of  at least  $7,500 (not  including  any arbitration  fees and 
attorneys’ fees and costs to which You will also be entitled). We encourage You to address all 
Claims You have in a single Claim Notice and/or a single arbitration. Accordingly, this $7,500 
minimum award is a single award that applies to all Claims You have asserted or could have 
asserted in the arbitration, and multiple awards of $7,500 are not contemplated. 

Right to Reject Arbitration Agreement. You may reject this arbitration agreement and 
therefore not be subject to being required to resolve any claim, dispute or controversy by 
arbitration. To reject this arbitration agreement, You and only You personally, must send us 
written notice of Your decision so that we receive it at the address listed below within forty-
five (45) days of the opening of Your Account. Such notice must include a statement that You 
wish  to  reject  the  arbitration  agreement  section  of  these  rules  and  regulations  along  with 
Your name, address, Account name, Account number and Your signature and must be mailed 
to the SunTrust Bank Legal Department, Attn: Arbitration Rejection, P.O. Box 4418, Mail Code 
0643,  Atlanta,  GA  30302-4418.  This  is  the  sole  and  only  method  by  which  You  can  reject 
this arbitration agreement and any attempt to reject this arbitration agreement by any other 
person or through any other method or form of notice, including the filing of a lawsuit, will be 

ineffective. You agree that Your rejection of this arbitration agreement shall not be imputed 
to any other person or entity or be deemed to be a rejection of this arbitration agreement 
by any person or entity other than You. Nor shall Your rejection of this arbitration agreement 
eliminate  the  obligation  of  other  persons  or  entities  who  wish  to  reject  this  arbitration 
agreement to personally comply with the notice and time requirements of this paragraph. 
Rejection of this arbitration agreement will not affect any remaining terms of these rules and 
regulations and will not result in any adverse consequence to You or Your Account. You agree 
that our business records will be final and conclusive with respect to whether You rejected 
this  arbitration  agreement  in  a  timely  and  proper  fashion.  This  arbitration  agreement 
provision will apply to You and us and to Your Account unless You reject it by 
providing proper and timely notice as stated herein. 

Your Billing Rights

Keep this notice for future use.  It informs You about Your rights and SunTrust’s responsibilities 
under the Fair Credit Billing Act.

What to do if You find a mistake on Your Statement

	If You think there is an error on Your Statement, write SunTrust at:

	 SunTrust Bank

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548
Attn: Dispute Department

	In Your letter, give SunTrust the following information:

	 Account information: Your name and Account number
	 Dollar amount: The amount of the suspected error
	 Description of problem:  If You think there is an error on Your Statement, describe what You 

believe is wrong and why You believe it is a mistake.

	You must contact SunTrust:

payment on the amount You think is wrong.

	 Within 60 days after the error appeared on Your statement.
	 At least 3 business days before an automated payment is scheduled, if You want to stop 
	You must notify SunTrust of any potential errors in writing.  You may also call SunTrust, but 
SunTrust is not required to investigate any potential errors and You may have to pay the amount 
in question unless You provide written notice of the suspected error.

What will happen after SunTrust receives Your letter
	When SunTrust receives Your letter, SunTrust must do two things:

	 Within 30 days of receiving Your letter, SunTrust must inform You that SunTrust received 
Your letter; SunTrust will also inform You if SunTrust has already corrected the error.
	 Within 90 days after receiving Your letter, SunTrust must either correct the error or explain 

to You why SunTrust believes the bill is correct.

	While SunTrust investigates whether or not there has been an error:

	 SunTrust  may  not  (1)  attempt  to  collect  the  amount  in  question  or  (2)  report  You  as 

delinquent on that amount;

	 The  charge  in  question  may  remain  on  Your  Statement,  and  SunTrust  may  continue  to 

charge You interest on that amount;

	 While You do not have to pay the amount in question, You are responsible for the remainder 

of Your Balance; and

	 SunTrust may apply any unpaid amount against Your Credit Limit.
	After SunTrust finishes the investigation, one of two things will happen:

	 If SunTrust made a mistake, You will not have to pay the amount in question or any interest 

or other fees related to that amount; or

	 If  SunTrust  does  not  believe  there  was  a  mistake,  You  will  have  to  pay  the  amount  in 
question,  along  with  applicable  interest  and  fees;  SunTrust  will  send  You  a  statement  of 
the amount You owe and the date payment is due; and SunTrust may then report You as 
delinquent if You do not pay the amount SunTrust states that You owe.
	If  You  receive  SunTrust’s  explanation  but  still  believe  Your  bill  is  wrong,  You  must  write  to 
SunTrust within 10 days telling SunTrust that You still refuse to pay.  If You do so, SunTrust 
cannot  report  You  as  delinquent  without  also  reporting  that  You  are  questioning  Your  bill.  
SunTrust must tell You the name of anyone to whom SunTrust reported You as delinquent, 
and  SunTrust  must  let  those  organizations  know  when  the  matter  has  been  settled  between 
SunTrust and You.
	If SunTrust does not follow all of the rules above, You do not have to pay the first $50 of the 

amount You question even if Your bill is correct.

Your rights If You are dissatisfied with a Purchase
	If You are dissatisfied with the goods or services that You Purchase with Your Card/Account, 
and You have tried in good faith to correct the problem with the merchant, You may have the right 
not to pay the remaining amount due on the Purchase.  To use this right, all of the following must 
be true:
	 The Purchase must have been made in Your home state or within 100 miles of Your current 
mailing address, and the purchase price must have been more than $50.  (Note:  Neither of 
these conditions applies if Your Purchase was based on an advertisement SunTrust mailed 
to You, or if SunTrust owns the company that sold You the goods or services.)

	 You must have used Your Card for the Purchase.  Purchases made with cash advances 

from an ATM or with a check that accesses Your Account do not qualify.

	 You must not yet have fully paid for the Purchase.

	If  all  of  the  criteria  above  are  met  and  You  are  still  dissatisfied  with  the  purchase,  contact 

SunTrust in writing at:
	 SunTrust Bank

While SunTrust investigates, the same rules apply to the disputed amount as discussed above.   After 
SunTrust finishes the investigation, SunTrust will tell You SunTrust’s decision. At that point, if SunTrust 
thinks You owe an amount and You do not pay, SunTrust may report You as delinquent. 

Definitions

Account – The credit card Account(s) SunTrust approves for Your use that is/are subject to the terms 
and conditions of this Agreement.

Credit Limit is stated on the Card Mailer.

Agreement – Your Card Account Agreement with SunTrust for the Account, which contract is made up of 
these terms and conditions, Your application or response to SunTrust’s solicitation, and the documents 
that accompany delivery of Your Card (Card Mailer).

APR (Annual Percentage Rate) – The cost of Your Credit as a yearly rate.  Different APRs may apply 
to different Balances on Your Account, such as Your Balance on Purchases or Your Balance on Cash 
Advances.    SunTrust  uses  the  applicable APR  to  calculate  the  Interest  Charge  that  You  owe  on  the 
Account.  The Card Mailer discloses applicable APRs and whether the Account is subject to a Variable 
or Non-Variable APR.

Non-Variable APR – The DPR subject to the Non-Variable Rate will be based on an APR that does 
not vary with changes in an Index Rate.  The Card Mailer discloses the APR for the Non-Variable Rate 
as of the date Your Account was opened.

against SunTrust.

Variable APR –The variable APR will be based on the Index Rate plus a Margin.  The Card Mailer 
discloses  the APR  for  the  Variable  Rate.     An  increase  in  the  Index  Rate  may  result  in  a  higher 
Minimum Payment.  

Assign – SunTrust Assigns Your Account and this Agreement if SunTrust sells or transfers to another 
party any or all of SunTrust’s rights or obligations under this Agreement, including any amount that You 
owe SunTrust on the Account.  If SunTrust Assigns Your Account, the party who receives the assignment 
will have SunTrust’s rights under this Agreement, subject to the extent of the assignment.

Authorized Charges – Any Purchases, Balance Transfers, Cash Advances, Overdraft Advances, and 
Promotional Balances that You or any Authorized User makes on the Account and any fees and Interest 
Charges owing on the Account.

Authorized User – Any person You authorize to use the Card (whether Cardholder or not and whether or 
not such use exceeds the limit You authorized or intended).

Average Daily Balance – To get the Average Daily Balance, SunTrust adds the outstanding Balance 
(including new transactions and deducting payments and credits) for each transaction type for each day in 
the Billing Period; SunTrust adds together all the daily Balances for each separate transaction type, and 
then divides by the number of days in the Billing Period.

Balance – Every charge on the Account, including transactions that You make and Interest Charges and 
fees that SunTrust assesses, falls into a specific Balance, such as the Balance on Purchases, Balance 
Transfers, Cash Advances, Overdraft Advances, and Promotional Balances.  Fees that are based on a 
specific transaction are assigned to the same Balance as the applicable transaction.  For example, a 
foreign transaction fee on a Purchase is assigned to the Balance on Purchases.  Fees that are not specific 
to a given transaction with the Card (like a Returned Payment) are assigned to the Balance on Purchases.

Balance  Transfer  –  Credit  SunTrust  extends  resulting  from  a  Balance  Transfer  that  You  request  by 
any means (including telephone, Convenience Check, or Balance Transfer request form that SunTrust 
provides).  SunTrust’s policy is not to allow You to transfer any Balance You owe from any other account 
with SunTrust or SunTrust’s respective affiliates. SunTrust may permit You to transfer balances from other 
credit card companies or financial institutions to Your Account up to the amount of Your Credit Limit.  If 
You request an amount that SunTrust does not approve, SunTrust may process a partial Balance Transfer 
for less than the amount that You requested or SunTrust may decline the entire request. SunTrust is not 
liable if SunTrust does not approve a requested Balance Transfer (in whole or in part). Balance Transfer 
requests that are incomplete or illegible will not be approved. SunTrust reserves the right to make Balance 
Transfers in the order SunTrust selects.  In order to preserve Your dispute rights, You should not transfer 
balances from other credit card companies or financial institutions if those balances are in dispute. You 
should  allow  up  to  8  weeks  for  Balance  Transfers  to  be  completed.    You  should  continue  to  monitor 
the other accounts and continue to pay the minimum payment due on those accounts until You receive 
statements  from  those  creditors  showing  that  the  balances  have  been  paid  in  full.    This  confirmation 
may  not  happen  until  after  the  transactions  appear  on  the  Statement  SunTrust  sends  You.    You  are 
solely responsible for any late payments, ongoing finance charges and disputed amounts on Your other 
accounts. If You want Your other accounts closed following a Balance Transfer, You are responsible for 
doing so.

Billing Period – The time interval between the dates of Your regular billing Statements. Your first Billing 
Period may be less than one month. All Credit terms, including Minimum Interest Charges, will apply in 
each Billing Period including the first Billing Period.

Card – Your Card is/are the physical Card(s), the Account number, or any device (such as a check) that 
You or an Authorized User can use to access Your Account.

Card Association – the applicable credit card association through which Your Card Account is sponsored 
(e.g., Visa® or MasterCard®).

Cardholder  –  The  natural  person  to  whom  SunTrust  issues  a  Card  at  his/her  request  or  application, 
or a natural person who has agreed to pay obligations arising from another person’s use of the Card 
or Account.

Card Mailer – the mail that delivers Your Card and includes Your Agreement and other terms associated 
with Your Card Account when SunTrust sends Your Card to You.

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548
Attn: Dispute Department

Cash Advance – Credit SunTrust extends to You in the form of a loan from the Account. A Cash Advance 
occurs when You:  (1) obtain cash from an ATM (automated teller machine), (2) obtain cash from any other 

source, (3) make a wire transfer, (4) buy foreign currency, (5) buy traveler’s checks, (6) buy money orders, 

Grace Period – The time period during which You may avoid paying interest on certain transactions.  As 

Standard Payment Instructions – These instructions require You to pay your credit Card bill as follows.  

stated in the Card Mailer, the Grace Period is at least 25 days after the close of each Billing Period.  This 

Pay (1) in U.S. dollars, (2) not in cash, unless You pay at one of SunTrust’s branches, (3) from a U.S. 

Agreement defines the kinds of transactions that are subject to a Grace Period (See Interest Charges and 

deposit account or cashier’s check drawn on a U.S. financial institution, (4) without restrictive language 

Transaction Fees Section).  If a particular transaction is subject to a Grace Period, Your Account starts in 

(e.g., “payment in full”) included or attached to the payment, and (5) not from a credit account that Sun-

a Grace Period for that transaction.  The Grace Period will continue if You pay Your New Balance on time 

Trust provides You, such as a Convenience Check drawn on this Account.  If You make payment in a 

each Billing Period.  You will lose the Grace Period if You do not pay Your New Balance in a given Billing 

paper form (like a check, money order, or cashier’s check), You must include the payment coupon from 

Period.  To regain Your Grace Period after You lose it, You must pay Your New Balance on time for 1 Billing 

Your Statement or write Your Card Account number on the payment.  If SunTrust decides in the Bank’s 

Period.  If You lose Your Grace Period for transactions to which the Grace Period previously applied, You 

discretion to accept a form of payment that does not meet these Standard Payment Instructions, SunTrust 

will owe interest on any unpaid Balance.  Interest on those transactions will begin to accrue from the end 

does not waive the Bank’s right to continue to require payments that comply with these instructions.  If 

of the Billing Period for which You failed to pay Your New Balance.  For any such transactions that You 

SunTrust decides to accept a payment that You make in a foreign currency, SunTrust will choose the 

make after You lose Your Grace Period, You will pay interest from the Transaction Date until the time that 

conversion rate to apply.  The date You mail the payment is different from the date the Bank receives the 

commences on or after the first day of the next succeeding month after the Index Rate is published. (For 

Baltimore, MD  21279-1278

You regain the Grace Period for transactions of this type.

Index Rate – The rate used for making variable rate adjustments to Your APR.  The Index Rate is the 

Prime Rate as quoted in the “Money Rates” section of The Wall Street Journal (Eastern Edition) on the 

28th day (or if the 28th day is not a business day, the next business day thereafter) of the prior calendar 

month.  If The Wall Street Journal (Eastern Edition) is not published or the Prime Rate is not given on 

any of these dates, then the Index Rate will be determined by using the immediately preceding published 

Prime Rate for such date.  If the Prime Rate is no longer available, SunTrust will choose a new index and 

notify You as required by applicable law.  Index Rate changes will be effective on Your Billing Period that 

example, if a new Index Rate is published on June 28th, the new APR would be effective as of the first day 

of the Billing Period that commences July 1 or after).  An Index Rate increase will increase the applicable 

APR, which may increase Your Minimum Payment.

Interest Charge – The cost of Your Credit on the Account as a dollar amount that SunTrust derives by 

applying Your DPR to the Average Daily Balance.

Items – Statements, sales drafts and/or payment instruments.

Joint Ownership Considerations – If a deposit Account (i.e. Protected Account) is jointly owned, any 

owner of BOTH the deposit Account AND the Credit Card Account (i.e. the Protector Account) may 

payment.  The payment date is the date that the Bank receives Your payment in accordance with these 

Standard Payment Instructions.  If You fail to comply with these Standard Payment Instructions, credit to 

Your Account for the payment may be delayed.  This delay may result in additional Interest Charges, Other 

Charges, and possible suspension of Your Account.  Contact SunTrust at 1-800-477-9702 to inquire about 

phone pay.  Mailed payments should be sent to:

SunTrust Bank

Cardholder Services

P.O. Box 791278

NOTE:  Any disagreement that You may have with respect to charges on Your Statement must be pre-

sented to SunTrust in writing separately from your payment and to a different address than where Your 

payments are sent.  (See the “Your Billing Rights” Section of this Agreement.)

Statement – SunTrust will send You a bill at the end of each Billing Period if Your Account has a debit 

Balance of any amount or a credit Balance of more than $1, unless SunTrust has decided Your Account 

is uncollectible or has closed or suspended Your Account for collection proceedings against You.  The 

Statement will tell You the total Balance that You owe the Bank as of the end of the last Billing Period.  It 

will also tell You the Minimum Payment that You must pay the Bank by the stated Due Date.

enroll in overdraft protection without the consent of the other owners of that deposit Account.  However, 

SunTrust – means (1) SunTrust Bank, the bank that is providing You Credit, and will include (2) any 

any  owner  of  either  the  deposit  Account  OR  Credit  Card  Account  may  cancel  overdraft  protection 

person(s) to whom the Credit is transferred or assigned; (3) any Covered Provider; (4) the parents, con-

without the consent of other owners.  If a jointly owned deposit Account is enrolled in overdraft protection: 

trolling  persons,  subsidiaries  and  affiliates  of  the  companies  in  (1)-(3)  above;  (5)  the  successors  and 

(i) all deposit Account holders will be responsible for all overdraft protection advances regardless of which 

predecessors  of  the  companies  in  (1)-(4)  above;  and  (6)  the  officers,  directors  and  employees  of  the 

person writes a check or initiates a transaction that causes an overdraft (e.g. as a debit Card Purchase); 

companies in (1)-(5) above.  SunTrust may also be referred to as “the Bank.” Solely for purposes of the 

and (ii) all deposit Account holders authorize us to share information about the Protected Account with 

Arbitration Provision contained in this Agreement, the term “SunTrust” shall also apply to any third parties 

each owner of Protector Account, such as type of Account and partial Account number.  We reserve 

if You assert a Claim against such third parties in connection with a Claim You assert against SunTrust.

the right to cancel, suspend, or change the terms or conditions of Your overdraft protection service at 

any time, for any reason.

Termination Date – This is the last day a Promotional Rate will apply to a Promotional Balance.  It will 

be the earlier of (1) the last day specified in the Promotional Balance offer or (2) the date identified in any 

Late Payment – A payment that You make that SunTrust does not receive before the Due Date.

notice to You when a Delinquency Triggering Event occurs.

Transaction Date – The Transaction Date of a Purchase is the sale date.  The Transaction Date of a 

Balance Transfer, Cash Advance, or Overdraft Advance is the date that You request such a transaction.

You, Your and Yours – means the Cardholder(s).

(7) buy lottery tickets, or (8) buy gambling chips or wagers.

Cash Advance Credit Limit – The maximum amount of Credit that SunTrust establishes from time to time 

and makes available to You on the Account for Cash Advances.  Any Cash Advance Credit Limit SunTrust 

establishes may be less than the Credit Limit that otherwise applies to Your Account.  The Cash Advance 

Cash Equivalent Transactions – Transactions performed using a merchant or service provider that Visa® 

or MasterCard® identifies as a seller of travelers checks, foreign currency, money orders, wire transfers, 

lottery tickets, funds used for wagers or gambling, or similar products or services. These transactions are 

treated as Cash Advances on Your Account.

Closing Date – The last day of a Billing Period.

Convenience Check – A check that the Bank provides which You may use to access Your Account to 

make a Purchase or a Balance Transfer.

Covered Provider – means any third party that provides any product or service in connection with the 

Credit if (and only if) You assert a Claim against such third party in connection with a Claim You assert 

Credit – means the credit extension You receive under this Agreement.

Credit Limit – Your Credit Limit will appear on each monthly Statement.

For Accounts with Spending Limits:  The maximum amount of Credit that SunTrust establishes 

from time to time and makes available to You on the Account.  

For Accounts with no Pre-Set Spending Limits: No pre-set spending limit does not mean unlimited 

spending. Your Account will be assigned a revolving Credit Limit. SunTrust may restrict the amount of 

Your Credit Limit that is available for Balance Transfers. For Cash Advances, You may only spend up 

to Your assigned Cash Advance Credit Limit. For Purchases, You may be authorized to exceed Your 

assigned Credit Limit. Each transaction You make is authorized based on factors such as (1) Your 

Account history; (2) credit record; (3) absence or presence of suspected fraud; and (4) performance 

and delinquency patterns. If You attempt to make a Purchase transaction that exceeds your Credit 

Limit, Your Account will be evaluated based upon the length of time Your Account has been open and 

Account usage, performance and delinquency patterns with SunTrust or with Your other creditors, 

and Your ability to pay. In certain circumstances, SunTrust may ask for additional financial records 

to authorize a transaction. If You are authorized to exceed Your Credit Limit, You will be required to 

pay, as part of your Minimum Payment, the amount by which Your New Balance exceeds Your Credit 

Limit. SunTrust encourages You to provide us with notice of forthcoming unusual activity, such as, 

high transaction amounts, high velocity, or changes in geographic patterns.

Default – Subject to applicable law and any right that You may have under that law, SunTrust may require 

immediate payment of Your entire Account Balance and You will be in Default if (1) You do not make at least 

the Minimum Payment on or before the payment Due Date, (2) a Cardholder or Authorized User exceeds 

or tries to exceed the Credit Limit without SunTrust’s permission, (3) A payment You make is rejected or 

cannot  be  processed,  (4)  SunTrust  reasonably  believes  that  a  Cardholder’s  ability  to  pay  SunTrust  is 

materially impaired (for example, if You become subject to bankruptcy or insolvency proceedings or if 

an attachment or garnishment proceedings are instituted against You or Your property), (5) You provide 

SunTrust with false, misleading or fraudulent information or a false signature, (6) a Cardholder dies or is 

legally declared incompetent or incapacitated, (7) You fail to comply with any provision of this Agreement, 

(8) You or an Authorized User makes illegal use of any financial service under the Account or (9) You or 

an Authorized User continues to use an Account or Card that has been closed.

DPR (Daily Periodic Rate) – the daily periodic rate is calculated from the applicable APR.  The DPR is 

equal to the applicable APR divided by 365 (or 366 in a leap year).  SunTrust may use DPR to calculate 

the Interest Charge as described in this Agreement.  Interest Charges resulting from the application of 

DPRs will accrue daily and be calculated on the Average Daily Balances (including new transactions) 

for  each  Account  feature  (Purchases,  Cash  Advances,  Balance  Transfers,  Overdraft  Advances,  and 

Promotional Balances).

Due Date – This is the date by which SunTrust must receive Your payment in order for it to be on time.  

Your Due Date will be stated on Your Statement.  It will occur on the same calendar day of each month.  

payment on or before the Due Date and by the time stated on Your Statement.  If no time is stated on 

Your Statement, Your payment is timely if SunTrust receives it by 5 p.m. Eastern Time on the Due Date; 

provided, however, that if You make a payment directly to SunTrust personnel at a SunTrust branch, Your 

payment will be credited to Your Account same day as the day of the payment.  Payments initiated through 

SunTrust’s automated telephone service, with a customer service representative, or via SunTrust’s web 

site will be subject to the 5:00 pm payment cut-off time.

Crediting of Payments to Account:  Payments that SunTrust receives prior to 5:00 p.m. Eastern Time 

at the mailing address shown on the front of Your Statement and in the Standard Payment Instructions 

will be credited to Your Account as of the date of receipt.  Payments that SunTrust receives after 5:00 

p.m. Eastern Time will be credited as of the next day, unless You make the payment directly to SunTrust 

personnel at a SunTrust branch after 5 p.m., as stated above. If SunTrust accepts a payment received at 

any other location than the address stated in Your Statement and in the Standard Payment Instructions, 

with no payment coupon enclosed, or that does not conform to the Standard Payment Instructions, that 

payment may be subject to a delay in crediting of up to 5 days after the date of receipt. This delay may 

result in additional Interest Charges, Other Charges, and possible suspension of Your Account.  Payments 

initiated through SunTrust’s automated telephone service (if available) or via SunTrust’s web site will be 

subject to the 5:00 pm payment cut-off time.  

Delinquency Triggering Event – A Delinquency Triggering Event occurs if You fail to make a Minimum 

Payment within 60 days of its payment Due Date.

mitigating factors.

Margin – The rate added to the Index Rate to determine Your APR.

Minimum Payment – The Minimum Payment due on Your Account as shown on Your Statement.

New  Balance  –  The  entire  Balance  of  Purchases,  Cash  Advances,  Overdraft  Advances,  Balance 

Transfers  and  any  Promotional  Balances  outstanding  on  Your Account  on  the  Closing  Date,  plus  all 

accrued Interest Charges and Other Charges as of such date.

Other Charges – Charges to Your Account as described in the Other Charges Section of this Agreement, 

including fees for:  Late Payments*, Annual Fee, Returned Payments*, Stop Payments*, Documentation*, 

and Phone Payments*.  *SunTrust will consider reversal of these Other Charges fees on open Accounts 

in good standing if circumstances warrant such consideration, such as claims of Bank errors and other 

Overdraft Advance – Credit SunTrust extends to You in the form of a loan from the Account to cover an 

overdraft on a deposit account that You designate at SunTrust.  You must enroll in the SunTrust overdraft 

protection program to receive this form of Credit.

Promotional Balance – Credit SunTrust extends for an introductory and other designated Purchase or 

Balance Transfer transaction, subject to discounted fees and/or a different DPR than your standard DPR 

for Purchases.  Your use of a Promotional Offer from SunTrust results in a Promotional Balance.

Promotional Rate – The DPR applied to Promotional Balances.

Protector Account – Your SunTrust Consumer Credit Card Account.

Purchase  –  Credit  SunTrust  extends  to You  when You  or  an Authorized  User  (1)  use(s)  the  Card  or 

Account to purchase goods, labor, insurance or services through sellers and lessors that honor Your Card 

or Account for the purpose of completing a Purchase or (2) use(s) a Convenience Check or other Credit 

instrument that SunTrust provides for You to make a Purchase.

Returned Payment – A payment that You make that Your financial institution does not honor.  If You 

have a Returned Payment, SunTrust will assess a fee in accordance with the terms of this Agreement.  If 

SunTrust resubmits a Returned Payment and Your financial institution subsequently honors it, SunTrust 

will still assess a Returned Payment fee because Your financial institution originally returned the payment 

as unpaid.  If Your financial institution returns a payment more than once, SunTrust will not charge more 

than one Returned Payment fee.  If You make a new payment to SunTrust, however, and Your financial 

institution does not honor it, SunTrust will assess an additional Returned Payment fee.

Savings Account – the Savings Account (called “Secured Card Savings Account”) that You opened and 

maintain and pledged (via security interest) to SunTrust to secure payment of your outstanding Balance.

It will be at least 21 days after the date SunTrust mails Your Statement and at least 25 days after the end 

Protected Account – An eligible SunTrust Consumer Checking Account, Savings Account, or Money 

of Your most recently concluded Billing Period (Closing Date).  To be timely, SunTrust must receive Your 

Market Savings Account linked to this SunTrust Consumer Credit Card for overdraft protection.

1The Personal Deposit Account Fee Schedule is accessible at https://www.suntrust.com/Static/

Documents/Personal_Banking/Deposit_Account_Disclosures/FSRETAILE.pdf. 

SunTrust now Truist, Member FDIC. ©2020 Truist Financial Corporation. SunTrust®,

Truist and the SunTrust logo are service marks of Truist Financial Corporation.         

All rights reserved. 

 
 
Individual Liability

Consumer Reporting Agencies (Credit Bureaus)

You, as a Cardholder, are liable for all Credit obtained under Your Account(s), whether obtained by 

It is standard banking industry practice and within federal and state law for SunTrust routinely to provide 

You, another Cardholder or an Authorized User of the Account. If there is more than one Cardholder 

data  about  customer  loan  repayment  and  transactions  to  consumer  reporting  agencies  and  other 

on the Account, each of You is liable, jointly and severally, for all Credit obtained under the Account(s), 

creditors.  SunTrust may report information about Your Account(s) to credit bureaus.  Late Payments, 

regardless of which of You obtains that Credit or benefits from it.

missed payments, or other Defaults on Your Account(s) may be reflected in Your credit report.

Termination

Sharing of Information

Either You or SunTrust may terminate this  Agreement or suspend Your Credit privileges under this 

SunTrust may, to the extent and in the manner permitted by applicable law, communicate information 

Agreement  at  any  time,  with  or  without  cause.  You  will  not  try  to  make  any  Purchases  or  Balance 

about SunTrust’s experiences and transactions with You to consumer reporting agencies, SunTrust’s 

Transfers or try to obtain any Cash Advances or Overdraft Advances on Your Account after Your 

affiliates, and others who may properly receive that information.  You may refer to SunTrust’s Privacy 

Credit privileges have been terminated or suspended. However, this Agreement will otherwise remain in 

Statement  for  more  details  about  how  SunTrust  collects,  uses,  retains,  discloses,  and  safeguards 

full force and effect until You pay all sums due SunTrust.

Applicable Law

Applicable  Law.  Except  as  expressly  set  forth  in  the  Arbitration  Provision  of  this  Agreement,  this 

Agreement and the interpretation and enforcement thereof (including but not limited to the exportation of 

interest rates) will be governed by Federal law applicable to SunTrust and to the extent not preempted by 

Federal law, the laws of the State of Georgia without regard to its conflicts of law provisions and principles.  

If there is any conflict between any of the terms and conditions of this Agreement and applicable Federal 

Orlando, FL  32862-1629.

Waiver

information about You and Your Account. SunTrust’s Privacy Statement is provided when consumer 

Cardholders  establish  a  customer  relationship  with  SunTrust,  once  each  year  while  Cardholders 

maintain a customer relationship with SunTrust, and at other times required by law. You may request 

an additional copy of SunTrust’s Privacy Statement by calling SunTrust at 1-800-477-9702 or sending a 

written request to SunTrust at Cardholder Services, Attention: Customer Service, P.O. Box 621629, 

or  State  law,  this  Agreement  will  be  considered  changed  to  the  extent  necessary  to  comply  with  the 

SunTrust’s failure to exercise, or SunTrust’s delay in exercising, any of SunTrust’s rights under the 

applicable law. You agree that all terms of this Agreement are material to the determination of interest.  

Agreement for any reason will not mean that SunTrust will be unable to exercise those rights later.

SunTrust accepts this Agreement in its home state, Georgia.

Military Lending Act

The  Military  Lending  Act  provides  protections  for  certain  members  of  the  Armed  Forces  and  their 

dependents (“Covered Borrowers”). The provisions of this section apply to Covered Borrowers under the 

Military Lending Act. If you would like more information about whether you are a Covered Borrower and 

whether this section applies to you, please contact us at 1-800-848-8372. Statement of MAPR. Federal 

law  provides  important  protections  to  members  of  the Armed  Forces  and  their  dependents  relating  to 

extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces 

and his or her dependent may not exceed an Annual Percentage Rate of 36%. This rate must include, 

as applicable to the credit transaction or account: (1) the costs associated with credit insurance premiums; 

(2) fees for ancillary products sold in connection with the credit transaction; (3) any application fee charged 

(other than certain application fees for specified credit transactions or accounts); and (4) any participation 

fee charged (other than certain participation fees for a credit card account). Oral Disclosures. In order to 

hear important Military Lending Act disclosures and payment information provided in this Note, please call 

1-800-848-8372. Applicability of Jury Trial Waiver, Class Action Waiver, and Arbitration Provision. The Jury 

Trial Waiver, Class Action Waiver, and Arbitration Provision set forth in this Agreement do not apply to 

Covered Borrowers under the Military Lending Act.

Jury Trial Waiver

UNLESS  YOU  ARE  A  COVERED  BORROWER  UNDER  THE  MILITARY  LENDING  ACT  AND  TO 

THE  EXTENT  PERMITTED  BY  APPLICABLE  LAW,  FOR  ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION, YOU AND SUNTRUST HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND 

IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION ARISING 

OUT OF THIS AGREEMENT, RELATING TO THE ACCOUNT, ANY CREDIT TRANSACTION, OR ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES, SUCCESSORS AND ASSIGNS.

Litigation Class Action Waiver

TO  THE  EXTENT  PERMITTED  BY APPLICABLE  LAW,  FOR ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION,  YOU  AND  SUNTRUST  HEREBY  AGREE  THAT  ANY  LITIGATION  ARISING  OUT 

OF  THIS  AGREEMENT,  RELATING  TO  THE  ACCOUNT,  ANY  CREDIT  TRANSACTION,  OR  ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES,  SUCCESSORS  AND  ASSIGNS  WILL  PROCEED  ON  AN  INDIVIDUAL  BASIS  AND 

WILL NOT PROCEED AS PART OF A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY 

GENERAL ACTION  OR  OTHER  REPRESENTATIVE ACTION AND  YOU AND  SUNTRUST  HEREBY 

KNOWINGLY,  VOLUNTARILY,  INTENTIONALLY  AND  IRREVOCABLY  WAIVE  ANY  RIGHT  TO 

PROCEED IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR 

OTHER REPRESENTATIVE ACTION OR TO SERVE AS A CLASS REPRESENTATIVE.

Other Products and Services

SunTrust will, at Your request, arrange for an overnight courier to deliver additional or replacement Cards 

on an expedited basis. The charge assessed by the overnight courier will be added to Your Account 

Balance. From time to time, new products, optional services or enhancements (for example, insurance 

or Card registration) may be offered on Your Account. SunTrust is not liable for these features, services 

and enhancements, when they are the responsibility of a third party provider. You agree to hold SunTrust 

harmless from any claims, actions or damages resulting from Your use of any of these features, services 

or enhancements, when permitted by applicable law. SunTrust reserves the right to adjust, add, or delete 

benefits and services at any time.

Credit Inquiries

You authorize SunTrust to make or have made any credit, employment, and investigative inquiries that 

SunTrust deems appropriate related to the extension or collection of Credit under the Account. If You 

dispute  credit  information  SunTrust  is  reporting  about  You,  You  may  notify  SunTrust  at  Cardholder 

Services, Attention: Dispute Department, P.O. Box 620548, Orlando, FL  32862-0548.

The invalidity of any provision of the Agreement will not affect the validity of any other provision.

Severability

Entire Agreement

This  Agreement,  as  modified  from  time  to  time  in  accordance  with  applicable  law  by  any  change  in 

terms that SunTrust will deliver to You (in writing or via update to Agreement terms that are published 

at  https://www.suntrust.com/PersonalBanking/EverydayBanking/CreditCards),  constitutes 

the 

entire Agreement between You and SunTrust, and supersedes any prior negotiation or understanding 

between You and SunTrust concerning the subject matter of this Agreement. Section headings are for 

convenience only and are to be disregarded when interpreting this Agreement.

All provisions of this Agreement are valid, enforceable and applicable in New Jersey.

New Jersey Residents

Illegal Transaction

Any financial service that SunTrust provides pursuant to this Agreement may be used for any transaction 

permitted by law in accordance with this Agreement. You agree that illegal use of any financial service 

will be deemed an action of Default and/or breach of contract and that SunTrust may terminate any such 

financial service and/or other related services at SunTrust’s discretion.  You will remain responsible for 

paying for a transaction, even if it is not permissible. If any illegal use occurs, You also agree to waive any 

right to sue SunTrust for such illegal use or any activity directly or indirectly related to it and indemnify 

and hold SunTrust harmless from any suits or other legal action or liability, directly or indirectly, resulting 

from such illegal use.

Emergency Card Replacement and Cash Disbursement

You and any Authorized User agree and authorize SunTrust to provide Your personal data to the Card 

Association, its members, or their respective contractors for the purpose of providing Emergency Card 

Replacement and Emergency Cash Disbursement benefits to You on Your Account.

Arbitration Provision

READ  THIS  PROVISION  CAREFULLY  AS  IT  WILL  HAVE  A  SUBSTANTIAL 

IMPACT ON HOW DISPUTES AND CLAIMS YOU AND WE HAVE AGAINST EACH 

OTHER ARE RESOLVED. 

YOU HAVE THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT AS SET 

FORTH  BELOW.  If  You  do  not  reject  this  arbitration  agreement,  for  a  Claim 

subject to arbitration, neither You nor we will have the right to: (1) have a court 

or  a  jury  decide  the  Claim;  (2)  engage  in  information-gathering  (discovery) 

to  the  same  extent  as  in  court;  (3)  participate  in  a  class  action  in  court  or  in 

arbitration; or (4) join or consolidate a Claim with claims of any other person. 

The right to appeal is more limited in arbitration than in court and other rights in 

court may be unavailable or limited in arbitration. 

Claims Subject to Arbitration. A “Claim” subject to arbitration is any claim, dispute or 

controversy between You and us (other than an Excluded Claim or Proceeding as set forth 

below), whether preexisting, present or future, which arises out of or relates to the Account, 

these rules and regulations, any transaction conducted with us in connection with the Account 

or these rules and regulations, or our relationship. “Claim” has the broadest possible meaning 

and includes initial claims, counterclaims, cross-claims, third- party claims and federal, state, 

local  and  administrative  claims.  It  includes  disputes  based  upon  contract,  tort,  consumer 

rights, fraud and other intentional torts, constitution, statute, regulation, ordinance, common 

law and equity and includes claims for money damages and injunctive or declaratory relief. 

“Claim” also includes disputes concerning communications involving telephones, cell phones, 

automatic  dialing  systems,  artificial  or  prerecorded  voice  messages,  text  messages,  emails 

or facsimile machines and alleged violations of the Telephone Consumer Protection Act and 

other statutes or regulations involving telemarketing. Upon the demand of You or us, Claim(s) 

will be resolved by individual (not class or class-wide) binding arbitration in accordance with 

the terms specified in this arbitration agreement. 

Special  Definition  of  “We,”  “Us”  and  “Our.”  Solely  for  purposes  of  this  arbitration 

agreement, the terms “we,” “us” and “our,” in addition to the meanings set forth in these 

rules  and  regulations,  also  refer  to  SunTrust’s  employees,  officers,  directors,  parents, 

controlling persons, subsidiaries, affiliates, successors and assigns. “We,” “us” and “our” also 

apply to third parties if You assert a Claim against such third parties in connection with a Claim 

You assert against us. 

Excluded  Claim  or  Proceeding.  Notwithstanding  the  foregoing,  “Claim”  does  not 

include  any  dispute  or  controversy  about  the  validity,  enforceability,  coverage  or  scope  of 

this arbitration agreement or any part thereof (including, without limitation, the Class Action 

Waiver set forth below, this sentence, and/or the last sentence of the Survival and Severability 

paragraph below); all such disputes or controversies are for a court and not an arbitrator to 

decide. However, any dispute or controversy that concerns the validity or enforceability of 

the rules and regulations as a whole is for the arbitrator, not a court, to decide. In addition, 

the following claims or proceedings will not be subject to this arbitration agreement: (1) any 

individual action brought by You or us in small claims court or Your state’s equivalent court, 

unless such action is transferred, removed, or appealed to a different court; (2) the exercising 

of any self-help rights, including set-off as described in the paragraph below titled “Right of 

Offset and Security Interest,” or (3) any individual action in court by one party that is limited 

to  preventing  the  other  party  from  using  a  self-  help  remedy  and  that  does  not  involve  a 

request for damages or monetary relief of any kind. The institution and/or maintenance of 

any such right, action or litigation shall not constitute a waiver of the right of either of the 

parties to compel arbitration regarding any other dispute subject to arbitration pursuant to 

this arbitration agreement. Moreover, this arbitration agreement will not apply to any Claims 

that are the subject of (a) a class action filed in court that is pending as of the effective date 

of this arbitration agreement in which You are alleged to be a member of the putative class 

(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement), or (b) a motion to compel arbitration filed by us against You before the effective 

date of this arbitration agreement pursuant to a prior version of this arbitration agreement 

(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement). 

Federal Arbitration Act.  Notwithstanding any choice of law or other provision in these 

rules and regulations, the parties agree and acknowledge that this agreement evidences a 

transaction involving interstate commerce and that the Federal Arbitration Act (Title 9 of the 

United States Code) (“FAA”) shall govern its interpretation and enforcement and proceedings 

pursuant thereto. To the extent state law is applicable under the FAA, the law of the state 

governing Your account relationship with us shall apply. 

Arbitration Class Action Waiver. Notwithstanding any other provision of these rules and 

regulations, if either You or we elect to arbitrate a Claim, neither You nor we will have the 

right: (a) to participate in a class action, private attorney general action or other representative 

action in court or in arbitration, either as a class representative or class member; or (b) to join 

or consolidate Claims with claims of any other persons. No arbitrator shall have authority to 

conduct any arbitration in violation of this provision. (Provided, however, that the Class Action 

Waiver does not apply to any lawsuit or administrative proceeding filed against us by a state 

or federal government agency even when such agency is seeking relief on behalf of a class of 

borrowers including You. This means that we will not have the right to compel arbitration of 

any claim brought by such an agency).  

Arbitration Procedures. If You or we elect to arbitrate a Claim, the electing party must 

notify the other party in writing. This notice can be given after the beginning of a lawsuit and 

can be given in papers filed in the lawsuit. Otherwise, Your notice must be sent to SunTrust 

Bank  Legal  Department,  Attn:  General  Counsel-  Arbitration  Election,  Mail  Code  0643,  303 

Peachtree Street, N.E., 9th Floor, Atlanta, Georgia 30308, and our notice must be sent to the 

most recent address for You in our files. Any arbitration hearing that You attend must take place 

in a venue reasonably convenient to You. If a party files a lawsuit in court asserting Claim(s) 

that are subject to arbitration and the other party files a motion to compel arbitration with 

the court which is granted, it will be the responsibility of the party prosecuting the Claim(s) to 

commence the arbitration proceeding with an arbitration administrator in accordance with 

this arbitration agreement and the administrator’s rules and procedures. Even if all parties 

have opted to litigate a Claim in court, You or we may elect arbitration with respect to any 

Claim made by a new party or any Claim later asserted by a party in that or any related or 

unrelated lawsuit (including a Claim initially asserted on an individual basis but modified to 

be  asserted  on  a  class,  representative  or  multi-party  basis).  Nothing  in  that  litigation  shall 

constitute a waiver of any rights under this arbitration agreement. 

The arbitration will be administered by JAMS, 1920 Main Street, Suite 300, Irvine, CA 92614, 

www.jamsadr.com, 1-800-352-5267. The rules and forms of JAMS may be obtained by writing 

to JAMS at the address listed above or visiting their website. If JAMS is unable or unwilling 

to  serve  as  administrator,  the  parties  may  agree  upon  another  administrator  or,  if  they 

are  unable  to  agree,  a  court  shall  determine  the  administrator.  No  company  may  serve  as 

administrator, without  the  consent  of  all  parties, if  it  adopts  or  has  in  place  any formal  or 

informal policy that is inconsistent with and purports to override the terms of this arbitration 

agreement. The arbitration will proceed in accordance with this arbitration agreement and 

the  administrator’s  rules  and  procedures  in  effect  at  the  time  of  commencement  of  the 

arbitration including any expedited procedures but in the event of a conflict, the provisions of 

this arbitration agreement shall control. 

A  single  arbitrator  will  be  appointed  by  the  administrator  and,  unless  You  and  us  agree 

otherwise, must be a practicing attorney with ten or more years of experience or a retired 

judge.  The  arbitrator  will  not  be  bound  by  judicial  rules  of  procedure  and  evidence  that 

would  apply  in  a  court,  nor  by  state  or  local  laws  that  relate  to  arbitration  provisions  or 

proceedings.  The  arbitrator  will  honor  and  enforce  statutes  of  limitation  and  claims  of 

privilege  recognized  under  applicable  law.  In  determining  liability  or  awarding  damages  or 

other relief, the arbitrator will  follow the applicable  substantive law, consistent with  these 

rules and regulations and the FAA, that would apply if the matter had been brought in court. 

The arbitrator may award any damages or other relief or remedies that would apply under 

applicable  law  to  an  individual  action  brought  in  court.  For  Claim(s)  that  total  less  than 

$75,000 and at Your written request, we will pay all filing, hearing and/or other fees charged 

by the administrator and arbitrator to You for Claim(s) asserted by You in arbitration after You 

have paid an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal 

court (whichever is less) in the judicial district in which You reside. If You have already paid a 

filing fee for asserting the Claim(s) in court, You will not be required to pay that amount again. 

In addition, the administrator may have a procedure whereby You can seek a waiver of fees 

charged to You by the administrator and arbitrator. We will always pay any fees or expenses 

that we are required to pay by law or the administrator’s rules or that we are required to pay 

for this arbitration agreement to be enforced. The arbitrator will have the authority to award 

attorneys and expert witness fees and costs to the extent permitted by either these rules and 

regulations, the administrator’s rules or applicable law. The arbitrator shall award You Your 

reasonable attorneys’ and expert witness fees and costs (a) if and to the extent You prevail 

on  Claim(s)  You  assert against us  in  an individual  arbitration  commenced by You, or (b)  to 

the extent required under applicable law for this arbitration agreement to be enforced. The 

arbitrator shall write a brief explanation of the grounds for the decision. A judgment on the 

award may be entered by any court having jurisdiction. 

Survival  and  Severability.  This  arbitration  agreement  shall  survive  the  closing  of  Your 

Account  and  the  termination  of  any  relationship  between  us,  including  the  termination  of 

these rules and regulations. If any part of this arbitration agreement is deemed or found to be 

unenforceable for any reason, the remainder shall be enforceable, except that: (a) The parties 

to  these  rules  and  regulations  acknowledge  that  the  Class  Action  Waiver  is  material  and 

essential to the arbitration of any disputes between the parties and is non severable from this 

arbitration agreement. If the Class Action Waiver is limited, voided or found unenforceable 

as to any Claim(s), then the parties’ arbitration agreement (except for this sentence) shall be 

null and void with respect to such Claim(s) (but not as to any other Claim(s) that have been 

or are later brought), subject to the right to appeal the limitation or invalidation of the Class 

Action Waiver. The parties acknowledge and agree that under no circumstances will a class 

action be arbitrated; and (b) If a Claim is brought seeking public injunctive relief and a court 

determines that the restrictions in the paragraph titled “Class Action Waiver” or elsewhere 

in this agreement prohibiting the arbitrator from awarding relief on behalf of third parties 

are unenforceable with respect to such Claim (and that determination becomes final after 

all  appeals  have  been  exhausted),  the  Claim  for  public  injunctive  relief  will  be  determined 

in court and any individual Claims seeking monetary relief will be arbitrated. In such a case 

the  parties  will  request  that  the  court  stay  the  Claim  for  public  injunctive  relief  until  the 

arbitration award pertaining to individual relief has been entered in court. In no event will a 

Claim for public injunctive relief be arbitrated. 

Effect  of  Arbitration  Award.  The  arbitrator’s  award  shall  be  final  and  binding  on  all 

parties, except for any right of appeal provided by the FAA. However, if the amount of the 

Claim exceeds $150,000 or involves a request for injunctive or declaratory relief that could 

foreseeably involve a cost or benefit to either party exceeding $150,000, any party can, within 

thirty (30) days after the entry of the award by the arbitrator, appeal the award to a three- 

arbitrator  panel  administered  by  the  Administrator.  The  panel  shall  reconsider  anew  any 

aspect of the initial award requested by the appealing party. The decision of the panel shall 

be by majority vote. Reference in this arbitration provision to “the arbitrator” shall mean the 

panel if an appeal of the arbitrator’s decision has been taken. The costs of such an appeal will 

be borne in accordance with the above paragraph titled “Arbitration Procedures.” Any final 

decision of the appeal panel is subject to judicial review only as provided under the FAA. No 

arbitration award involving the parties will have any preclusive effect as to issues or claims 

in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration 

award  in  prior  disputes  involving  other  parties  have  preclusive  effect  in  an  arbitration 

between the parties to this agreement. 

Notice and Cure; Special Payment. Prior to initiating a Claim, You may give us a written 

Claim Notice describing the basis of Your Claim and the amount You would accept in resolution 

of the Claim, and a reasonable opportunity, not less than thirty (30) days, to resolve the Claim. 

Such a Claim Notice must be sent to us by certified mail, return receipt requested, at SunTrust 

Bank Legal Department, Attn: General Counsel- Claim Notice, Mail Code 0643, 303 Peachtree 

Street, N.E., 9th Floor, Atlanta, Georgia 30308. This is the sole and only method by which You 

can submit a Claim Notice. If (i) You submit a Claim Notice in accordance with this Paragraph 

on  Your  own  behalf  (and  not  on  behalf  of  any  other  party);  (ii)  You  cooperate  with  us  by 

promptly providing the information we reasonably request; (iii) we refuse to provide You with 

the  relief  You  request;  and  (iv)  the  matter  then  proceeds  to  arbitration  and  the  arbitrator 

subsequently  determines  that  You  were  entitled  to  such  relief  (or  greater  relief),  You  will 

be entitled  to a minimum award  of  at least $7,500 (not  including  any arbitration  fees and 

attorneys’ fees and costs to which You will also be entitled). We encourage You to address all 

Claims You have in a single Claim Notice and/or a single arbitration. Accordingly, this $7,500 

minimum award is a single award that applies to all Claims You have asserted or could have 

asserted in the arbitration, and multiple awards of $7,500 are not contemplated. 

Right to Reject Arbitration Agreement. You may reject this arbitration agreement and 

therefore not be subject to being required to resolve any claim, dispute or controversy by 

arbitration. To reject this arbitration agreement, You and only You personally, must send us 

written notice of Your decision so that we receive it at the address listed below within forty-

five (45) days of the opening of Your Account. Such notice must include a statement that You 

wish  to  reject  the  arbitration  agreement  section  of  these  rules  and  regulations  along  with 

Your name, address, Account name, Account number and Your signature and must be mailed 

to the SunTrust Bank Legal Department, Attn: Arbitration Rejection, P.O. Box 4418, Mail Code 

0643,  Atlanta,  GA  30302-4418.  This  is  the  sole  and  only  method  by  which  You  can  reject 

this arbitration agreement and any attempt to reject this arbitration agreement by any other 

person or through any other method or form of notice, including the filing of a lawsuit, will be 

ineffective. You agree that Your rejection of this arbitration agreement shall not be imputed 
to any other person or entity or be deemed to be a rejection of this arbitration agreement 
by any person or entity other than You. Nor shall Your rejection of this arbitration agreement 
eliminate  the  obligation  of  other  persons  or  entities  who  wish  to  reject  this  arbitration 
agreement to personally comply with the notice and time requirements of this paragraph. 
Rejection of this arbitration agreement will not affect any remaining terms of these rules and 
regulations and will not result in any adverse consequence to You or Your Account. You agree 
that our business records will be final and conclusive with respect to whether You rejected 
this  arbitration  agreement  in  a  timely  and  proper  fashion.  This  arbitration  agreement 
provision will apply to You and us and to Your Account unless You reject it by 
providing proper and timely notice as stated herein. 

Your Billing Rights

under the Fair Credit Billing Act.

Keep this notice for future use.  It informs You about Your rights and SunTrust’s responsibilities 

What to do if You find a mistake on Your Statement

	If You think there is an error on Your Statement, write SunTrust at:

	 SunTrust Bank

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

	In Your letter, give SunTrust the following information:

	 Account information: Your name and Account number
	 Dollar amount: The amount of the suspected error
	 Description of problem:  If You think there is an error on Your Statement, describe what You 

believe is wrong and why You believe it is a mistake.

	You must contact SunTrust:

payment on the amount You think is wrong.

	 Within 60 days after the error appeared on Your statement.
	 At least 3 business days before an automated payment is scheduled, if You want to stop 
	You must notify SunTrust of any potential errors in writing.  You may also call SunTrust, but 
SunTrust is not required to investigate any potential errors and You may have to pay the amount 
in question unless You provide written notice of the suspected error.

What will happen after SunTrust receives Your letter

	When SunTrust receives Your letter, SunTrust must do two things:

	 Within 30 days of receiving Your letter, SunTrust must inform You that SunTrust received 
Your letter; SunTrust will also inform You if SunTrust has already corrected the error.
	 Within 90 days after receiving Your letter, SunTrust must either correct the error or explain 

to You why SunTrust believes the bill is correct.

	While SunTrust investigates whether or not there has been an error:

	 SunTrust  may  not  (1)  attempt  to  collect  the  amount  in  question  or  (2)  report  You  as 

	 The  charge  in  question  may  remain  on  Your  Statement,  and  SunTrust  may  continue  to 

delinquent on that amount;

charge You interest on that amount;

	 While You do not have to pay the amount in question, You are responsible for the remainder 

of Your Balance; and

	 SunTrust may apply any unpaid amount against Your Credit Limit.
	After SunTrust finishes the investigation, one of two things will happen:

	 If SunTrust made a mistake, You will not have to pay the amount in question or any interest 

or other fees related to that amount; or

	 If  SunTrust  does  not  believe  there  was  a  mistake,  You  will  have  to  pay  the  amount  in 
question,  along  with  applicable  interest  and  fees;  SunTrust  will  send  You  a  statement  of 
the amount You owe and the date payment is due; and SunTrust may then report You as 
delinquent if You do not pay the amount SunTrust states that You owe.
	If  You  receive  SunTrust’s  explanation  but  still  believe  Your  bill  is  wrong,  You  must  write  to 
SunTrust within 10 days telling SunTrust that You still refuse to pay.  If You do so, SunTrust 
cannot  report  You  as  delinquent  without  also  reporting  that  You  are  questioning  Your  bill.  
SunTrust must tell You the name of anyone to whom SunTrust reported You as delinquent, 
and  SunTrust  must  let  those  organizations  know  when  the  matter  has  been  settled  between 
	If SunTrust does not follow all of the rules above, You do not have to pay the first $50 of the 

SunTrust and You.

amount You question even if Your bill is correct.

Your rights If You are dissatisfied with a Purchase

	If You are dissatisfied with the goods or services that You Purchase with Your Card/Account, 
and You have tried in good faith to correct the problem with the merchant, You may have the right 
not to pay the remaining amount due on the Purchase.  To use this right, all of the following must 

be true:

	 The Purchase must have been made in Your home state or within 100 miles of Your current 
mailing address, and the purchase price must have been more than $50.  (Note:  Neither of 
these conditions applies if Your Purchase was based on an advertisement SunTrust mailed 
to You, or if SunTrust owns the company that sold You the goods or services.)

	 You must have used Your Card for the Purchase.  Purchases made with cash advances 

from an ATM or with a check that accesses Your Account do not qualify.

	 You must not yet have fully paid for the Purchase.

	If  all  of  the  criteria  above  are  met  and  You  are  still  dissatisfied  with  the  purchase,  contact 

SunTrust in writing at:

	 SunTrust Bank

While SunTrust investigates, the same rules apply to the disputed amount as discussed above.   After 
SunTrust finishes the investigation, SunTrust will tell You SunTrust’s decision. At that point, if SunTrust 
thinks You owe an amount and You do not pay, SunTrust may report You as delinquent. 

Definitions

Account – The credit card Account(s) SunTrust approves for Your use that is/are subject to the terms 
and conditions of this Agreement.

Agreement – Your Card Account Agreement with SunTrust for the Account, which contract is made up of 
these terms and conditions, Your application or response to SunTrust’s solicitation, and the documents 
that accompany delivery of Your Card (Card Mailer).

APR (Annual Percentage Rate) – The cost of Your Credit as a yearly rate.  Different APRs may apply 
to different Balances on Your Account, such as Your Balance on Purchases or Your Balance on Cash 
Advances.    SunTrust  uses  the  applicable APR  to  calculate  the  Interest  Charge  that  You  owe  on  the 
Account.  The Card Mailer discloses applicable APRs and whether the Account is subject to a Variable 
or Non-Variable APR.

Non-Variable APR – The DPR subject to the Non-Variable Rate will be based on an APR that does 
not vary with changes in an Index Rate.  The Card Mailer discloses the APR for the Non-Variable Rate 
as of the date Your Account was opened.

Variable APR –The variable APR will be based on the Index Rate plus a Margin.  The Card Mailer 
discloses  the APR  for  the  Variable  Rate.     An  increase  in  the  Index  Rate  may  result  in  a  higher 
Minimum Payment.  

Assign – SunTrust Assigns Your Account and this Agreement if SunTrust sells or transfers to another 
party any or all of SunTrust’s rights or obligations under this Agreement, including any amount that You 
owe SunTrust on the Account.  If SunTrust Assigns Your Account, the party who receives the assignment 
will have SunTrust’s rights under this Agreement, subject to the extent of the assignment.

Authorized Charges – Any Purchases, Balance Transfers, Cash Advances, Overdraft Advances, and 
Promotional Balances that You or any Authorized User makes on the Account and any fees and Interest 
Charges owing on the Account.

Authorized User – Any person You authorize to use the Card (whether Cardholder or not and whether or 
not such use exceeds the limit You authorized or intended).

Average Daily Balance – To get the Average Daily Balance, SunTrust adds the outstanding Balance 
(including new transactions and deducting payments and credits) for each transaction type for each day in 
the Billing Period; SunTrust adds together all the daily Balances for each separate transaction type, and 
then divides by the number of days in the Billing Period.

Balance – Every charge on the Account, including transactions that You make and Interest Charges and 
fees that SunTrust assesses, falls into a specific Balance, such as the Balance on Purchases, Balance 
Transfers, Cash Advances, Overdraft Advances, and Promotional Balances.  Fees that are based on a 
specific transaction are assigned to the same Balance as the applicable transaction.  For example, a 
foreign transaction fee on a Purchase is assigned to the Balance on Purchases.  Fees that are not specific 
to a given transaction with the Card (like a Returned Payment) are assigned to the Balance on Purchases.

Balance  Transfer  –  Credit  SunTrust  extends  resulting  from  a  Balance  Transfer  that  You  request  by 
any means (including telephone, Convenience Check, or Balance Transfer request form that SunTrust 
provides).  SunTrust’s policy is not to allow You to transfer any Balance You owe from any other account 
with SunTrust or SunTrust’s respective affiliates. SunTrust may permit You to transfer balances from other 
credit card companies or financial institutions to Your Account up to the amount of Your Credit Limit.  If 
You request an amount that SunTrust does not approve, SunTrust may process a partial Balance Transfer 
for less than the amount that You requested or SunTrust may decline the entire request. SunTrust is not 
liable if SunTrust does not approve a requested Balance Transfer (in whole or in part). Balance Transfer 
requests that are incomplete or illegible will not be approved. SunTrust reserves the right to make Balance 
Transfers in the order SunTrust selects.  In order to preserve Your dispute rights, You should not transfer 
balances from other credit card companies or financial institutions if those balances are in dispute. You 
should  allow  up  to  8  weeks  for  Balance  Transfers  to  be  completed.    You  should  continue  to  monitor 
the other accounts and continue to pay the minimum payment due on those accounts until You receive 
statements  from  those  creditors  showing  that  the  balances  have  been  paid  in  full.    This  confirmation 
may  not  happen  until  after  the  transactions  appear  on  the  Statement  SunTrust  sends  You.    You  are 
solely responsible for any late payments, ongoing finance charges and disputed amounts on Your other 
accounts. If You want Your other accounts closed following a Balance Transfer, You are responsible for 
doing so.

Billing Period – The time interval between the dates of Your regular billing Statements. Your first Billing 
Period may be less than one month. All Credit terms, including Minimum Interest Charges, will apply in 
each Billing Period including the first Billing Period.

Card – Your Card is/are the physical Card(s), the Account number, or any device (such as a check) that 
You or an Authorized User can use to access Your Account.

Card Association – the applicable credit card association through which Your Card Account is sponsored 
(e.g., Visa® or MasterCard®).

Cardholder  –  The  natural  person  to  whom  SunTrust  issues  a  Card  at  his/her  request  or  application, 
or a natural person who has agreed to pay obligations arising from another person’s use of the Card 
or Account.

Card Mailer – the mail that delivers Your Card and includes Your Agreement and other terms associated 
with Your Card Account when SunTrust sends Your Card to You.

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

Cash Advance – Credit SunTrust extends to You in the form of a loan from the Account. A Cash Advance 
occurs when You:  (1) obtain cash from an ATM (automated teller machine), (2) obtain cash from any other 

source, (3) make a wire transfer, (4) buy foreign currency, (5) buy traveler’s checks, (6) buy money orders, 
(7) buy lottery tickets, or (8) buy gambling chips or wagers.

Cash Advance Credit Limit – The maximum amount of Credit that SunTrust establishes from time to time 
and makes available to You on the Account for Cash Advances.  Any Cash Advance Credit Limit SunTrust 
establishes may be less than the Credit Limit that otherwise applies to Your Account.  The Cash Advance 
Credit Limit is stated on the Card Mailer.

Cash Equivalent Transactions – Transactions performed using a merchant or service provider that Visa® 
or MasterCard® identifies as a seller of travelers checks, foreign currency, money orders, wire transfers, 
lottery tickets, funds used for wagers or gambling, or similar products or services. These transactions are 
treated as Cash Advances on Your Account.

Closing Date – The last day of a Billing Period.

Convenience Check – A check that the Bank provides which You may use to access Your Account to 
make a Purchase or a Balance Transfer.

Covered Provider – means any third party that provides any product or service in connection with the 
Credit if (and only if) You assert a Claim against such third party in connection with a Claim You assert 
against SunTrust.

Credit – means the credit extension You receive under this Agreement.

Credit Limit – Your Credit Limit will appear on each monthly Statement.

For Accounts with Spending Limits:  The maximum amount of Credit that SunTrust establishes 
from time to time and makes available to You on the Account.  

For Accounts with no Pre-Set Spending Limits: No pre-set spending limit does not mean unlimited 
spending. Your Account will be assigned a revolving Credit Limit. SunTrust may restrict the amount of 
Your Credit Limit that is available for Balance Transfers. For Cash Advances, You may only spend up 
to Your assigned Cash Advance Credit Limit. For Purchases, You may be authorized to exceed Your 
assigned Credit Limit. Each transaction You make is authorized based on factors such as (1) Your 
Account history; (2) credit record; (3) absence or presence of suspected fraud; and (4) performance 
and delinquency patterns. If You attempt to make a Purchase transaction that exceeds your Credit 
Limit, Your Account will be evaluated based upon the length of time Your Account has been open and 
Account usage, performance and delinquency patterns with SunTrust or with Your other creditors, 
and Your ability to pay. In certain circumstances, SunTrust may ask for additional financial records 
to authorize a transaction. If You are authorized to exceed Your Credit Limit, You will be required to 
pay, as part of your Minimum Payment, the amount by which Your New Balance exceeds Your Credit 
Limit. SunTrust encourages You to provide us with notice of forthcoming unusual activity, such as, 
high transaction amounts, high velocity, or changes in geographic patterns.

Default – Subject to applicable law and any right that You may have under that law, SunTrust may require 
immediate payment of Your entire Account Balance and You will be in Default if (1) You do not make at least 
the Minimum Payment on or before the payment Due Date, (2) a Cardholder or Authorized User exceeds 
or tries to exceed the Credit Limit without SunTrust’s permission, (3) A payment You make is rejected or 
cannot  be  processed,  (4)  SunTrust  reasonably  believes  that  a  Cardholder’s  ability  to  pay  SunTrust  is 
materially impaired (for example, if You become subject to bankruptcy or insolvency proceedings or if 
an attachment or garnishment proceedings are instituted against You or Your property), (5) You provide 
SunTrust with false, misleading or fraudulent information or a false signature, (6) a Cardholder dies or is 
legally declared incompetent or incapacitated, (7) You fail to comply with any provision of this Agreement, 
(8) You or an Authorized User makes illegal use of any financial service under the Account or (9) You or 
an Authorized User continues to use an Account or Card that has been closed.

Delinquency Triggering Event – A Delinquency Triggering Event occurs if You fail to make a Minimum 
Payment within 60 days of its payment Due Date.

mitigating factors.

DPR (Daily Periodic Rate) – the daily periodic rate is calculated from the applicable APR.  The DPR is 
equal to the applicable APR divided by 365 (or 366 in a leap year).  SunTrust may use DPR to calculate 
the Interest Charge as described in this Agreement.  Interest Charges resulting from the application of 
DPRs will accrue daily and be calculated on the Average Daily Balances (including new transactions) 
for  each  Account  feature  (Purchases,  Cash  Advances,  Balance  Transfers,  Overdraft  Advances,  and 
Promotional Balances).

Due Date – This is the date by which SunTrust must receive Your payment in order for it to be on time.  
Your Due Date will be stated on Your Statement.  It will occur on the same calendar day of each month.  
It will be at least 21 days after the date SunTrust mails Your Statement and at least 25 days after the end 
of Your most recently concluded Billing Period (Closing Date).  To be timely, SunTrust must receive Your 
payment on or before the Due Date and by the time stated on Your Statement.  If no time is stated on 
Your Statement, Your payment is timely if SunTrust receives it by 5 p.m. Eastern Time on the Due Date; 
provided, however, that if You make a payment directly to SunTrust personnel at a SunTrust branch, Your 
payment will be credited to Your Account same day as the day of the payment.  Payments initiated through 
SunTrust’s automated telephone service, with a customer service representative, or via SunTrust’s web 
site will be subject to the 5:00 pm payment cut-off time.

Crediting of Payments to Account:  Payments that SunTrust receives prior to 5:00 p.m. Eastern Time 
at the mailing address shown on the front of Your Statement and in the Standard Payment Instructions 
will be credited to Your Account as of the date of receipt.  Payments that SunTrust receives after 5:00 
p.m. Eastern Time will be credited as of the next day, unless You make the payment directly to SunTrust 
personnel at a SunTrust branch after 5 p.m., as stated above. If SunTrust accepts a payment received at 
any other location than the address stated in Your Statement and in the Standard Payment Instructions, 
with no payment coupon enclosed, or that does not conform to the Standard Payment Instructions, that 
payment may be subject to a delay in crediting of up to 5 days after the date of receipt. This delay may 
result in additional Interest Charges, Other Charges, and possible suspension of Your Account.  Payments 
initiated through SunTrust’s automated telephone service (if available) or via SunTrust’s web site will be 
subject to the 5:00 pm payment cut-off time.  

Margin – The rate added to the Index Rate to determine Your APR.

Minimum Payment – The Minimum Payment due on Your Account as shown on Your Statement.

New  Balance  –  The  entire  Balance  of  Purchases,  Cash  Advances,  Overdraft  Advances,  Balance 

Transfers  and  any  Promotional  Balances  outstanding  on  Your Account  on  the  Closing  Date,  plus  all 

accrued Interest Charges and Other Charges as of such date.

Other Charges – Charges to Your Account as described in the Other Charges Section of this Agreement, 

including fees for:  Late Payments*, Annual Fee, Returned Payments*, Stop Payments*, Documentation*, 

and Phone Payments*.  *SunTrust will consider reversal of these Other Charges fees on open Accounts 

in good standing if circumstances warrant such consideration, such as claims of Bank errors and other 

Overdraft Advance – Credit SunTrust extends to You in the form of a loan from the Account to cover an 

overdraft on a deposit account that You designate at SunTrust.  You must enroll in the SunTrust overdraft 

protection program to receive this form of Credit.

Promotional Balance – Credit SunTrust extends for an introductory and other designated Purchase or 

Balance Transfer transaction, subject to discounted fees and/or a different DPR than your standard DPR 

for Purchases.  Your use of a Promotional Offer from SunTrust results in a Promotional Balance.

Promotional Rate – The DPR applied to Promotional Balances.

Protected Account – An eligible SunTrust Consumer Checking Account, Savings Account, or Money 

Market Savings Account linked to this SunTrust Consumer Credit Card for overdraft protection.

Protector Account – Your SunTrust Consumer Credit Card Account.

Purchase  –  Credit  SunTrust  extends  to You  when You  or  an Authorized  User  (1)  use(s)  the  Card  or 

Account to purchase goods, labor, insurance or services through sellers and lessors that honor Your Card 

or Account for the purpose of completing a Purchase or (2) use(s) a Convenience Check or other Credit 

instrument that SunTrust provides for You to make a Purchase.

Returned Payment – A payment that You make that Your financial institution does not honor.  If You 

have a Returned Payment, SunTrust will assess a fee in accordance with the terms of this Agreement.  If 

SunTrust resubmits a Returned Payment and Your financial institution subsequently honors it, SunTrust 

will still assess a Returned Payment fee because Your financial institution originally returned the payment 

as unpaid.  If Your financial institution returns a payment more than once, SunTrust will not charge more 

than one Returned Payment fee.  If You make a new payment to SunTrust, however, and Your financial 

institution does not honor it, SunTrust will assess an additional Returned Payment fee.

Savings Account – the Savings Account (called “Secured Card Savings Account”) that You opened and 

maintain and pledged (via security interest) to SunTrust to secure payment of your outstanding Balance.

Grace Period – The time period during which You may avoid paying interest on certain transactions.  As 

Standard Payment Instructions – These instructions require You to pay your credit Card bill as follows.  

stated in the Card Mailer, the Grace Period is at least 25 days after the close of each Billing Period.  This 

Pay (1) in U.S. dollars, (2) not in cash, unless You pay at one of SunTrust’s branches, (3) from a U.S. 

Agreement defines the kinds of transactions that are subject to a Grace Period (See Interest Charges and 

deposit account or cashier’s check drawn on a U.S. financial institution, (4) without restrictive language 

Transaction Fees Section).  If a particular transaction is subject to a Grace Period, Your Account starts in 

(e.g., “payment in full”) included or attached to the payment, and (5) not from a credit account that Sun-

a Grace Period for that transaction.  The Grace Period will continue if You pay Your New Balance on time 

Trust provides You, such as a Convenience Check drawn on this Account.  If You make payment in a 

each Billing Period.  You will lose the Grace Period if You do not pay Your New Balance in a given Billing 

paper form (like a check, money order, or cashier’s check), You must include the payment coupon from 

Period.  To regain Your Grace Period after You lose it, You must pay Your New Balance on time for 1 Billing 

Your Statement or write Your Card Account number on the payment.  If SunTrust decides in the Bank’s 

Period.  If You lose Your Grace Period for transactions to which the Grace Period previously applied, You 

discretion to accept a form of payment that does not meet these Standard Payment Instructions, SunTrust 

will owe interest on any unpaid Balance.  Interest on those transactions will begin to accrue from the end 

does not waive the Bank’s right to continue to require payments that comply with these instructions.  If 

of the Billing Period for which You failed to pay Your New Balance.  For any such transactions that You 

SunTrust decides to accept a payment that You make in a foreign currency, SunTrust will choose the 

make after You lose Your Grace Period, You will pay interest from the Transaction Date until the time that 

conversion rate to apply.  The date You mail the payment is different from the date the Bank receives the 

commences on or after the first day of the next succeeding month after the Index Rate is published. (For 

Baltimore, MD  21279-1278

You regain the Grace Period for transactions of this type.

Index Rate – The rate used for making variable rate adjustments to Your APR.  The Index Rate is the 

Prime Rate as quoted in the “Money Rates” section of The Wall Street Journal (Eastern Edition) on the 

28th day (or if the 28th day is not a business day, the next business day thereafter) of the prior calendar 

month.  If The Wall Street Journal (Eastern Edition) is not published or the Prime Rate is not given on 

any of these dates, then the Index Rate will be determined by using the immediately preceding published 

Prime Rate for such date.  If the Prime Rate is no longer available, SunTrust will choose a new index and 

notify You as required by applicable law.  Index Rate changes will be effective on Your Billing Period that 

example, if a new Index Rate is published on June 28th, the new APR would be effective as of the first day 

of the Billing Period that commences July 1 or after).  An Index Rate increase will increase the applicable 

APR, which may increase Your Minimum Payment.

Interest Charge – The cost of Your Credit on the Account as a dollar amount that SunTrust derives by 

applying Your DPR to the Average Daily Balance.

Items – Statements, sales drafts and/or payment instruments.

Joint Ownership Considerations – If a deposit Account (i.e. Protected Account) is jointly owned, any 

owner of BOTH the deposit Account AND the Credit Card Account (i.e. the Protector Account) may 

payment.  The payment date is the date that the Bank receives Your payment in accordance with these 

Standard Payment Instructions.  If You fail to comply with these Standard Payment Instructions, credit to 

Your Account for the payment may be delayed.  This delay may result in additional Interest Charges, Other 

Charges, and possible suspension of Your Account.  Contact SunTrust at 1-800-477-9702 to inquire about 

phone pay.  Mailed payments should be sent to:

SunTrust Bank

Cardholder Services

P.O. Box 791278

NOTE:  Any disagreement that You may have with respect to charges on Your Statement must be pre-

sented to SunTrust in writing separately from your payment and to a different address than where Your 

payments are sent.  (See the “Your Billing Rights” Section of this Agreement.)

Statement – SunTrust will send You a bill at the end of each Billing Period if Your Account has a debit 

Balance of any amount or a credit Balance of more than $1, unless SunTrust has decided Your Account 

is uncollectible or has closed or suspended Your Account for collection proceedings against You.  The 

Statement will tell You the total Balance that You owe the Bank as of the end of the last Billing Period.  It 

will also tell You the Minimum Payment that You must pay the Bank by the stated Due Date.

enroll in overdraft protection without the consent of the other owners of that deposit Account.  However, 

SunTrust – means (1) SunTrust Bank, the bank that is providing You Credit, and will include (2) any 

any  owner  of  either  the  deposit  Account  OR  Credit  Card  Account  may  cancel  overdraft  protection 

person(s) to whom the Credit is transferred or assigned; (3) any Covered Provider; (4) the parents, con-

without the consent of other owners.  If a jointly owned deposit Account is enrolled in overdraft protection: 

trolling  persons,  subsidiaries  and  affiliates  of  the  companies  in  (1)-(3)  above;  (5)  the  successors  and 

(i) all deposit Account holders will be responsible for all overdraft protection advances regardless of which 

predecessors  of  the  companies  in  (1)-(4)  above;  and  (6)  the  officers,  directors  and  employees  of  the 

person writes a check or initiates a transaction that causes an overdraft (e.g. as a debit Card Purchase); 

companies in (1)-(5) above.  SunTrust may also be referred to as “the Bank.” Solely for purposes of the 

and (ii) all deposit Account holders authorize us to share information about the Protected Account with 

Arbitration Provision contained in this Agreement, the term “SunTrust” shall also apply to any third parties 

each owner of Protector Account, such as type of Account and partial Account number.  We reserve 

if You assert a Claim against such third parties in connection with a Claim You assert against SunTrust.

the right to cancel, suspend, or change the terms or conditions of Your overdraft protection service at 

any time, for any reason.

Termination Date – This is the last day a Promotional Rate will apply to a Promotional Balance.  It will 

be the earlier of (1) the last day specified in the Promotional Balance offer or (2) the date identified in any 

Late Payment – A payment that You make that SunTrust does not receive before the Due Date.

notice to You when a Delinquency Triggering Event occurs.

Transaction Date – The Transaction Date of a Purchase is the sale date.  The Transaction Date of a 

Balance Transfer, Cash Advance, or Overdraft Advance is the date that You request such a transaction.

You, Your and Yours – means the Cardholder(s).

1The Personal Deposit Account Fee Schedule is accessible at https://www.suntrust.com/Static/

Documents/Personal_Banking/Deposit_Account_Disclosures/FSRETAILE.pdf. 

SunTrust now Truist, Member FDIC. ©2020 Truist Financial Corporation. SunTrust®,

Truist and the SunTrust logo are service marks of Truist Financial Corporation.         

All rights reserved. 

 
 
Individual Liability

Consumer Reporting Agencies (Credit Bureaus)

You, as a Cardholder, are liable for all Credit obtained under Your Account(s), whether obtained by 

It is standard banking industry practice and within federal and state law for SunTrust routinely to provide 

You, another Cardholder or an Authorized User of the Account. If there is more than one Cardholder 

data  about  customer  loan  repayment  and  transactions  to  consumer  reporting  agencies  and  other 

on the Account, each of You is liable, jointly and severally, for all Credit obtained under the Account(s), 

creditors.  SunTrust may report information about Your Account(s) to credit bureaus.  Late Payments, 

regardless of which of You obtains that Credit or benefits from it.

missed payments, or other Defaults on Your Account(s) may be reflected in Your credit report.

Termination

Sharing of Information

Either You or SunTrust may terminate this  Agreement or suspend Your Credit privileges under this 

SunTrust may, to the extent and in the manner permitted by applicable law, communicate information 

Agreement  at  any  time,  with  or  without  cause.  You  will  not  try  to  make  any  Purchases  or  Balance 

about SunTrust’s experiences and transactions with You to consumer reporting agencies, SunTrust’s 

Transfers or try to obtain any Cash Advances or Overdraft Advances on Your Account after Your 

affiliates, and others who may properly receive that information.  You may refer to SunTrust’s Privacy 

Credit privileges have been terminated or suspended. However, this Agreement will otherwise remain in 

Statement  for  more  details  about  how  SunTrust  collects,  uses,  retains,  discloses,  and  safeguards 

full force and effect until You pay all sums due SunTrust.

Applicable Law

Applicable  Law.  Except  as  expressly  set  forth  in  the  Arbitration  Provision  of  this  Agreement,  this 

Agreement and the interpretation and enforcement thereof (including but not limited to the exportation of 

interest rates) will be governed by Federal law applicable to SunTrust and to the extent not preempted by 

Federal law, the laws of the State of Georgia without regard to its conflicts of law provisions and principles.  

If there is any conflict between any of the terms and conditions of this Agreement and applicable Federal 

Orlando, FL  32862-1629.

Waiver

information about You and Your Account. SunTrust’s Privacy Statement is provided when consumer 

Cardholders  establish  a  customer  relationship  with  SunTrust,  once  each  year  while  Cardholders 

maintain a customer relationship with SunTrust, and at other times required by law. You may request 

an additional copy of SunTrust’s Privacy Statement by calling SunTrust at 1-800-477-9702 or sending a 

written request to SunTrust at Cardholder Services, Attention: Customer Service, P.O. Box 621629, 

or  State  law,  this  Agreement  will  be  considered  changed  to  the  extent  necessary  to  comply  with  the 

SunTrust’s failure to exercise, or SunTrust’s delay in exercising, any of SunTrust’s rights under the 

applicable law. You agree that all terms of this Agreement are material to the determination of interest.  

Agreement for any reason will not mean that SunTrust will be unable to exercise those rights later.

SunTrust accepts this Agreement in its home state, Georgia.

Military Lending Act

The  Military  Lending  Act  provides  protections  for  certain  members  of  the  Armed  Forces  and  their 

dependents (“Covered Borrowers”). The provisions of this section apply to Covered Borrowers under the 

Military Lending Act. If you would like more information about whether you are a Covered Borrower and 

whether this section applies to you, please contact us at 1-800-848-8372. Statement of MAPR. Federal 

law  provides  important  protections  to  members  of  the Armed  Forces  and  their  dependents  relating  to 

extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces 

and his or her dependent may not exceed an Annual Percentage Rate of 36%. This rate must include, 

as applicable to the credit transaction or account: (1) the costs associated with credit insurance premiums; 

(2) fees for ancillary products sold in connection with the credit transaction; (3) any application fee charged 

(other than certain application fees for specified credit transactions or accounts); and (4) any participation 

fee charged (other than certain participation fees for a credit card account). Oral Disclosures. In order to 

hear important Military Lending Act disclosures and payment information provided in this Note, please call 

1-800-848-8372. Applicability of Jury Trial Waiver, Class Action Waiver, and Arbitration Provision. The Jury 

Trial Waiver, Class Action Waiver, and Arbitration Provision set forth in this Agreement do not apply to 

Covered Borrowers under the Military Lending Act.

Jury Trial Waiver

UNLESS  YOU  ARE  A  COVERED  BORROWER  UNDER  THE  MILITARY  LENDING  ACT  AND  TO 

THE  EXTENT  PERMITTED  BY  APPLICABLE  LAW,  FOR  ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION, YOU AND SUNTRUST HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND 

IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION ARISING 

OUT OF THIS AGREEMENT, RELATING TO THE ACCOUNT, ANY CREDIT TRANSACTION, OR ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES, SUCCESSORS AND ASSIGNS.

Litigation Class Action Waiver

TO  THE  EXTENT  PERMITTED  BY APPLICABLE  LAW,  FOR ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION,  YOU  AND  SUNTRUST  HEREBY  AGREE  THAT  ANY  LITIGATION  ARISING  OUT 

OF  THIS  AGREEMENT,  RELATING  TO  THE  ACCOUNT,  ANY  CREDIT  TRANSACTION,  OR  ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES,  SUCCESSORS  AND  ASSIGNS  WILL  PROCEED  ON  AN  INDIVIDUAL  BASIS  AND 

WILL NOT PROCEED AS PART OF A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY 

GENERAL ACTION  OR  OTHER  REPRESENTATIVE ACTION AND  YOU AND  SUNTRUST  HEREBY 

KNOWINGLY,  VOLUNTARILY,  INTENTIONALLY  AND  IRREVOCABLY  WAIVE  ANY  RIGHT  TO 

PROCEED IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR 

OTHER REPRESENTATIVE ACTION OR TO SERVE AS A CLASS REPRESENTATIVE.

Other Products and Services

SunTrust will, at Your request, arrange for an overnight courier to deliver additional or replacement Cards 

on an expedited basis. The charge assessed by the overnight courier will be added to Your Account 

Balance. From time to time, new products, optional services or enhancements (for example, insurance 

or Card registration) may be offered on Your Account. SunTrust is not liable for these features, services 

and enhancements, when they are the responsibility of a third party provider. You agree to hold SunTrust 

harmless from any claims, actions or damages resulting from Your use of any of these features, services 

or enhancements, when permitted by applicable law. SunTrust reserves the right to adjust, add, or delete 

benefits and services at any time.

Credit Inquiries

You authorize SunTrust to make or have made any credit, employment, and investigative inquiries that 

SunTrust deems appropriate related to the extension or collection of Credit under the Account. If You 

dispute  credit  information  SunTrust  is  reporting  about  You,  You  may  notify  SunTrust  at  Cardholder 

Services, Attention: Dispute Department, P.O. Box 620548, Orlando, FL  32862-0548.

The invalidity of any provision of the Agreement will not affect the validity of any other provision.

Severability

Entire Agreement

This  Agreement,  as  modified  from  time  to  time  in  accordance  with  applicable  law  by  any  change  in 

terms that SunTrust will deliver to You (in writing or via update to Agreement terms that are published 

at  https://www.suntrust.com/PersonalBanking/EverydayBanking/CreditCards),  constitutes 

the 

entire Agreement between You and SunTrust, and supersedes any prior negotiation or understanding 

between You and SunTrust concerning the subject matter of this Agreement. Section headings are for 

convenience only and are to be disregarded when interpreting this Agreement.

All provisions of this Agreement are valid, enforceable and applicable in New Jersey.

New Jersey Residents

Illegal Transaction

Any financial service that SunTrust provides pursuant to this Agreement may be used for any transaction 

permitted by law in accordance with this Agreement. You agree that illegal use of any financial service 

will be deemed an action of Default and/or breach of contract and that SunTrust may terminate any such 

financial service and/or other related services at SunTrust’s discretion.  You will remain responsible for 

paying for a transaction, even if it is not permissible. If any illegal use occurs, You also agree to waive any 

right to sue SunTrust for such illegal use or any activity directly or indirectly related to it and indemnify 

and hold SunTrust harmless from any suits or other legal action or liability, directly or indirectly, resulting 

from such illegal use.

Emergency Card Replacement and Cash Disbursement

You and any Authorized User agree and authorize SunTrust to provide Your personal data to the Card 

Association, its members, or their respective contractors for the purpose of providing Emergency Card 

Replacement and Emergency Cash Disbursement benefits to You on Your Account.

Arbitration Provision

READ  THIS  PROVISION  CAREFULLY  AS  IT  WILL  HAVE  A  SUBSTANTIAL 

IMPACT ON HOW DISPUTES AND CLAIMS YOU AND WE HAVE AGAINST EACH 

OTHER ARE RESOLVED. 

YOU HAVE THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT AS SET 

FORTH  BELOW.  If  You  do  not  reject  this  arbitration  agreement,  for  a  Claim 

subject to arbitration, neither You nor we will have the right to: (1) have a court 

or  a  jury  decide  the  Claim;  (2)  engage  in  information-gathering  (discovery) 

to  the  same  extent  as  in  court;  (3)  participate  in  a  class  action  in  court  or  in 

arbitration; or (4) join or consolidate a Claim with claims of any other person. 

The right to appeal is more limited in arbitration than in court and other rights in 

court may be unavailable or limited in arbitration. 

Claims Subject to Arbitration. A “Claim” subject to arbitration is any claim, dispute or 

controversy between You and us (other than an Excluded Claim or Proceeding as set forth 

below), whether preexisting, present or future, which arises out of or relates to the Account, 

these rules and regulations, any transaction conducted with us in connection with the Account 

or these rules and regulations, or our relationship. “Claim” has the broadest possible meaning 

and includes initial claims, counterclaims, cross-claims, third- party claims and federal, state, 

local  and  administrative  claims.  It  includes  disputes  based  upon  contract,  tort,  consumer 

rights, fraud and other intentional torts, constitution, statute, regulation, ordinance, common 

law and equity and includes claims for money damages and injunctive or declaratory relief. 

“Claim” also includes disputes concerning communications involving telephones, cell phones, 

automatic  dialing  systems,  artificial  or  prerecorded  voice  messages,  text  messages,  emails 

or facsimile machines and alleged violations of the Telephone Consumer Protection Act and 

other statutes or regulations involving telemarketing. Upon the demand of You or us, Claim(s) 

will be resolved by individual (not class or class-wide) binding arbitration in accordance with 

the terms specified in this arbitration agreement. 

Special  Definition  of  “We,”  “Us”  and  “Our.”  Solely  for  purposes  of  this  arbitration 

agreement, the terms “we,” “us” and “our,” in addition to the meanings set forth in these 

rules  and  regulations,  also  refer  to  SunTrust’s  employees,  officers,  directors,  parents, 

controlling persons, subsidiaries, affiliates, successors and assigns. “We,” “us” and “our” also 

apply to third parties if You assert a Claim against such third parties in connection with a Claim 

You assert against us. 

Excluded  Claim  or  Proceeding.  Notwithstanding  the  foregoing,  “Claim”  does  not 

include  any  dispute  or  controversy  about  the  validity,  enforceability,  coverage  or  scope  of 

this arbitration agreement or any part thereof (including, without limitation, the Class Action 

Waiver set forth below, this sentence, and/or the last sentence of the Survival and Severability 

paragraph below); all such disputes or controversies are for a court and not an arbitrator to 

decide. However, any dispute or controversy that concerns the validity or enforceability of 

the rules and regulations as a whole is for the arbitrator, not a court, to decide. In addition, 

the following claims or proceedings will not be subject to this arbitration agreement: (1) any 

individual action brought by You or us in small claims court or Your state’s equivalent court, 

unless such action is transferred, removed, or appealed to a different court; (2) the exercising 

of any self-help rights, including set-off as described in the paragraph below titled “Right of 

Offset and Security Interest,” or (3) any individual action in court by one party that is limited 

to  preventing  the  other  party  from  using  a  self-  help  remedy  and  that  does  not  involve  a 

request for damages or monetary relief of any kind. The institution and/or maintenance of 

any such right, action or litigation shall not constitute a waiver of the right of either of the 

parties to compel arbitration regarding any other dispute subject to arbitration pursuant to 

this arbitration agreement. Moreover, this arbitration agreement will not apply to any Claims 

that are the subject of (a) a class action filed in court that is pending as of the effective date 

of this arbitration agreement in which You are alleged to be a member of the putative class 

(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement), or (b) a motion to compel arbitration filed by us against You before the effective 

date of this arbitration agreement pursuant to a prior version of this arbitration agreement 

(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement). 

Federal Arbitration Act.  Notwithstanding any choice of law or other provision in these 

rules and regulations, the parties agree and acknowledge that this agreement evidences a 

transaction involving interstate commerce and that the Federal Arbitration Act (Title 9 of the 

United States Code) (“FAA”) shall govern its interpretation and enforcement and proceedings 

pursuant thereto. To the extent state law is applicable under the FAA, the law of the state 

governing Your account relationship with us shall apply. 

Arbitration Class Action Waiver. Notwithstanding any other provision of these rules and 

regulations, if either You or we elect to arbitrate a Claim, neither You nor we will have the 

right: (a) to participate in a class action, private attorney general action or other representative 

action in court or in arbitration, either as a class representative or class member; or (b) to join 

or consolidate Claims with claims of any other persons. No arbitrator shall have authority to 

conduct any arbitration in violation of this provision. (Provided, however, that the Class Action 

Waiver does not apply to any lawsuit or administrative proceeding filed against us by a state 

or federal government agency even when such agency is seeking relief on behalf of a class of 

borrowers including You. This means that we will not have the right to compel arbitration of 

any claim brought by such an agency).  

Arbitration Procedures. If You or we elect to arbitrate a Claim, the electing party must 

notify the other party in writing. This notice can be given after the beginning of a lawsuit and 

can be given in papers filed in the lawsuit. Otherwise, Your notice must be sent to SunTrust 

Bank  Legal  Department,  Attn:  General  Counsel-  Arbitration  Election,  Mail  Code  0643,  303 

Peachtree Street, N.E., 9th Floor, Atlanta, Georgia 30308, and our notice must be sent to the 

most recent address for You in our files. Any arbitration hearing that You attend must take place 

in a venue reasonably convenient to You. If a party files a lawsuit in court asserting Claim(s) 

that are subject to arbitration and the other party files a motion to compel arbitration with 

the court which is granted, it will be the responsibility of the party prosecuting the Claim(s) to 

commence the arbitration proceeding with an arbitration administrator in accordance with 

this arbitration agreement and the administrator’s rules and procedures. Even if all parties 

have opted to litigate a Claim in court, You or we may elect arbitration with respect to any 

Claim made by a new party or any Claim later asserted by a party in that or any related or 

unrelated lawsuit (including a Claim initially asserted on an individual basis but modified to 

be  asserted  on  a  class,  representative  or  multi-party  basis).  Nothing  in  that  litigation  shall 

constitute a waiver of any rights under this arbitration agreement. 

The arbitration will be administered by JAMS, 1920 Main Street, Suite 300, Irvine, CA 92614, 

www.jamsadr.com, 1-800-352-5267. The rules and forms of JAMS may be obtained by writing 

to JAMS at the address listed above or visiting their website. If JAMS is unable or unwilling 

to  serve  as  administrator,  the  parties  may  agree  upon  another  administrator  or,  if  they 

are  unable  to  agree,  a  court  shall  determine  the  administrator.  No  company  may  serve  as 

administrator, without  the  consent  of  all  parties, if  it  adopts  or  has  in  place  any formal  or 

informal policy that is inconsistent with and purports to override the terms of this arbitration 

agreement. The arbitration will proceed in accordance with this arbitration agreement and 

the  administrator’s  rules  and  procedures  in  effect  at  the  time  of  commencement  of  the 

arbitration including any expedited procedures but in the event of a conflict, the provisions of 

this arbitration agreement shall control. 

A  single  arbitrator  will  be  appointed  by  the  administrator  and,  unless  You  and  us  agree 

otherwise, must be a practicing attorney with ten or more years of experience or a retired 

judge.  The  arbitrator  will  not  be  bound  by  judicial  rules  of  procedure  and  evidence  that 

would  apply  in  a  court,  nor  by  state  or  local  laws  that  relate  to  arbitration  provisions  or 

proceedings.  The  arbitrator  will  honor  and  enforce  statutes  of  limitation  and  claims  of 

privilege  recognized  under  applicable  law.  In  determining  liability  or  awarding  damages  or 

other relief, the arbitrator will  follow the applicable  substantive law, consistent with  these 

rules and regulations and the FAA, that would apply if the matter had been brought in court. 

The arbitrator may award any damages or other relief or remedies that would apply under 

applicable  law  to  an  individual  action  brought  in  court.  For  Claim(s)  that  total  less  than 

$75,000 and at Your written request, we will pay all filing, hearing and/or other fees charged 

by the administrator and arbitrator to You for Claim(s) asserted by You in arbitration after You 

have paid an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal 

court (whichever is less) in the judicial district in which You reside. If You have already paid a 

filing fee for asserting the Claim(s) in court, You will not be required to pay that amount again. 

In addition, the administrator may have a procedure whereby You can seek a waiver of fees 

charged to You by the administrator and arbitrator. We will always pay any fees or expenses 

that we are required to pay by law or the administrator’s rules or that we are required to pay 

for this arbitration agreement to be enforced. The arbitrator will have the authority to award 

attorneys and expert witness fees and costs to the extent permitted by either these rules and 

regulations, the administrator’s rules or applicable law. The arbitrator shall award You Your 

reasonable attorneys’ and expert witness fees and costs (a) if and to the extent You prevail 

on  Claim(s)  You  assert against us  in  an individual  arbitration  commenced by You, or (b)  to 

the extent required under applicable law for this arbitration agreement to be enforced. The 

arbitrator shall write a brief explanation of the grounds for the decision. A judgment on the 

award may be entered by any court having jurisdiction. 

Survival  and  Severability.  This  arbitration  agreement  shall  survive  the  closing  of  Your 

Account  and  the  termination  of  any  relationship  between  us,  including  the  termination  of 

these rules and regulations. If any part of this arbitration agreement is deemed or found to be 

unenforceable for any reason, the remainder shall be enforceable, except that: (a) The parties 

to  these  rules  and  regulations  acknowledge  that  the  Class  Action  Waiver  is  material  and 

essential to the arbitration of any disputes between the parties and is non severable from this 

arbitration agreement. If the Class Action Waiver is limited, voided or found unenforceable 

as to any Claim(s), then the parties’ arbitration agreement (except for this sentence) shall be 

null and void with respect to such Claim(s) (but not as to any other Claim(s) that have been 

or are later brought), subject to the right to appeal the limitation or invalidation of the Class 

Action Waiver. The parties acknowledge and agree that under no circumstances will a class 

action be arbitrated; and (b) If a Claim is brought seeking public injunctive relief and a court 

determines that the restrictions in the paragraph titled “Class Action Waiver” or elsewhere 

in this agreement prohibiting the arbitrator from awarding relief on behalf of third parties 

are unenforceable with respect to such Claim (and that determination becomes final after 

all  appeals  have  been  exhausted),  the  Claim  for  public  injunctive  relief  will  be  determined 

in court and any individual Claims seeking monetary relief will be arbitrated. In such a case 

the  parties  will  request  that  the  court  stay  the  Claim  for  public  injunctive  relief  until  the 

arbitration award pertaining to individual relief has been entered in court. In no event will a 

Claim for public injunctive relief be arbitrated. 

Effect  of  Arbitration  Award.  The  arbitrator’s  award  shall  be  final  and  binding  on  all 

parties, except for any right of appeal provided by the FAA. However, if the amount of the 

Claim exceeds $150,000 or involves a request for injunctive or declaratory relief that could 

foreseeably involve a cost or benefit to either party exceeding $150,000, any party can, within 

thirty (30) days after the entry of the award by the arbitrator, appeal the award to a three- 

arbitrator  panel  administered  by  the  Administrator.  The  panel  shall  reconsider  anew  any 

aspect of the initial award requested by the appealing party. The decision of the panel shall 

be by majority vote. Reference in this arbitration provision to “the arbitrator” shall mean the 

panel if an appeal of the arbitrator’s decision has been taken. The costs of such an appeal will 

be borne in accordance with the above paragraph titled “Arbitration Procedures.” Any final 

decision of the appeal panel is subject to judicial review only as provided under the FAA. No 

arbitration award involving the parties will have any preclusive effect as to issues or claims 

in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration 

award  in  prior  disputes  involving  other  parties  have  preclusive  effect  in  an  arbitration 

between the parties to this agreement. 

Notice and Cure; Special Payment. Prior to initiating a Claim, You may give us a written 

Claim Notice describing the basis of Your Claim and the amount You would accept in resolution 

of the Claim, and a reasonable opportunity, not less than thirty (30) days, to resolve the Claim. 

Such a Claim Notice must be sent to us by certified mail, return receipt requested, at SunTrust 

Bank Legal Department, Attn: General Counsel- Claim Notice, Mail Code 0643, 303 Peachtree 

Street, N.E., 9th Floor, Atlanta, Georgia 30308. This is the sole and only method by which You 

can submit a Claim Notice. If (i) You submit a Claim Notice in accordance with this Paragraph 

on  Your  own  behalf  (and  not  on  behalf  of  any  other  party);  (ii)  You  cooperate  with  us  by 

promptly providing the information we reasonably request; (iii) we refuse to provide You with 

the  relief  You  request;  and  (iv)  the  matter  then  proceeds  to  arbitration  and  the  arbitrator 

subsequently  determines  that  You  were  entitled  to  such  relief  (or  greater  relief),  You  will 

be entitled  to a minimum award  of  at least $7,500 (not  including  any arbitration  fees and 

attorneys’ fees and costs to which You will also be entitled). We encourage You to address all 

Claims You have in a single Claim Notice and/or a single arbitration. Accordingly, this $7,500 

minimum award is a single award that applies to all Claims You have asserted or could have 

asserted in the arbitration, and multiple awards of $7,500 are not contemplated. 

Right to Reject Arbitration Agreement. You may reject this arbitration agreement and 

therefore not be subject to being required to resolve any claim, dispute or controversy by 

arbitration. To reject this arbitration agreement, You and only You personally, must send us 

written notice of Your decision so that we receive it at the address listed below within forty-

five (45) days of the opening of Your Account. Such notice must include a statement that You 

wish  to  reject  the  arbitration  agreement  section  of  these  rules  and  regulations  along  with 

Your name, address, Account name, Account number and Your signature and must be mailed 

to the SunTrust Bank Legal Department, Attn: Arbitration Rejection, P.O. Box 4418, Mail Code 

0643,  Atlanta,  GA  30302-4418.  This  is  the  sole  and  only  method  by  which  You  can  reject 

this arbitration agreement and any attempt to reject this arbitration agreement by any other 

person or through any other method or form of notice, including the filing of a lawsuit, will be 

ineffective. You agree that Your rejection of this arbitration agreement shall not be imputed 

to any other person or entity or be deemed to be a rejection of this arbitration agreement 

by any person or entity other than You. Nor shall Your rejection of this arbitration agreement 

eliminate  the  obligation  of  other  persons  or  entities  who  wish  to  reject  this  arbitration 

agreement to personally comply with the notice and time requirements of this paragraph. 

Rejection of this arbitration agreement will not affect any remaining terms of these rules and 

regulations and will not result in any adverse consequence to You or Your Account. You agree 

that our business records will be final and conclusive with respect to whether You rejected 

this  arbitration  agreement  in  a  timely  and  proper  fashion.  This  arbitration  agreement 

provision will apply to You and us and to Your Account unless You reject it by 

providing proper and timely notice as stated herein. 

Your Billing Rights

under the Fair Credit Billing Act.

Keep this notice for future use.  It informs You about Your rights and SunTrust’s responsibilities 

What to do if You find a mistake on Your Statement

	If You think there is an error on Your Statement, write SunTrust at:

	 SunTrust Bank

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

	In Your letter, give SunTrust the following information:

	 Account information: Your name and Account number

	 Dollar amount: The amount of the suspected error

	 Description of problem:  If You think there is an error on Your Statement, describe what You 

believe is wrong and why You believe it is a mistake.

	You must contact SunTrust:

	 Within 60 days after the error appeared on Your statement.

	 At least 3 business days before an automated payment is scheduled, if You want to stop 

payment on the amount You think is wrong.

	You must notify SunTrust of any potential errors in writing.  You may also call SunTrust, but 

SunTrust is not required to investigate any potential errors and You may have to pay the amount 

in question unless You provide written notice of the suspected error.

What will happen after SunTrust receives Your letter

	When SunTrust receives Your letter, SunTrust must do two things:

	 Within 30 days of receiving Your letter, SunTrust must inform You that SunTrust received 

Your letter; SunTrust will also inform You if SunTrust has already corrected the error.

	 Within 90 days after receiving Your letter, SunTrust must either correct the error or explain 

to You why SunTrust believes the bill is correct.

	While SunTrust investigates whether or not there has been an error:

	 SunTrust  may  not  (1)  attempt  to  collect  the  amount  in  question  or  (2)  report  You  as 

	 The  charge  in  question  may  remain  on  Your  Statement,  and  SunTrust  may  continue  to 

delinquent on that amount;

charge You interest on that amount;

	 While You do not have to pay the amount in question, You are responsible for the remainder 

of Your Balance; and

	 SunTrust may apply any unpaid amount against Your Credit Limit.

	After SunTrust finishes the investigation, one of two things will happen:

	 If SunTrust made a mistake, You will not have to pay the amount in question or any interest 

or other fees related to that amount; or

	 If  SunTrust  does  not  believe  there  was  a  mistake,  You  will  have  to  pay  the  amount  in 

question,  along  with  applicable  interest  and  fees;  SunTrust  will  send  You  a  statement  of 

the amount You owe and the date payment is due; and SunTrust may then report You as 

delinquent if You do not pay the amount SunTrust states that You owe.

	If  You  receive  SunTrust’s  explanation  but  still  believe  Your  bill  is  wrong,  You  must  write  to 

SunTrust within 10 days telling SunTrust that You still refuse to pay.  If You do so, SunTrust 

cannot  report  You  as  delinquent  without  also  reporting  that  You  are  questioning  Your  bill.  

SunTrust must tell You the name of anyone to whom SunTrust reported You as delinquent, 

and  SunTrust  must  let  those  organizations  know  when  the  matter  has  been  settled  between 

SunTrust and You.

	If SunTrust does not follow all of the rules above, You do not have to pay the first $50 of the 

amount You question even if Your bill is correct.

Your rights If You are dissatisfied with a Purchase

	If You are dissatisfied with the goods or services that You Purchase with Your Card/Account, 

and You have tried in good faith to correct the problem with the merchant, You may have the right 

not to pay the remaining amount due on the Purchase.  To use this right, all of the following must 

be true:

	 The Purchase must have been made in Your home state or within 100 miles of Your current 

mailing address, and the purchase price must have been more than $50.  (Note:  Neither of 

these conditions applies if Your Purchase was based on an advertisement SunTrust mailed 

to You, or if SunTrust owns the company that sold You the goods or services.)

	 You must have used Your Card for the Purchase.  Purchases made with cash advances 

from an ATM or with a check that accesses Your Account do not qualify.

	 You must not yet have fully paid for the Purchase.

	If  all  of  the  criteria  above  are  met  and  You  are  still  dissatisfied  with  the  purchase,  contact 

SunTrust in writing at:

	 SunTrust Bank

While SunTrust investigates, the same rules apply to the disputed amount as discussed above.   After 
SunTrust finishes the investigation, SunTrust will tell You SunTrust’s decision. At that point, if SunTrust 
thinks You owe an amount and You do not pay, SunTrust may report You as delinquent. 

Definitions

Account – The credit card Account(s) SunTrust approves for Your use that is/are subject to the terms 

and conditions of this Agreement.

Agreement – Your Card Account Agreement with SunTrust for the Account, which contract is made up of 
these terms and conditions, Your application or response to SunTrust’s solicitation, and the documents 

that accompany delivery of Your Card (Card Mailer).

APR (Annual Percentage Rate) – The cost of Your Credit as a yearly rate.  Different APRs may apply 
to different Balances on Your Account, such as Your Balance on Purchases or Your Balance on Cash 
Advances.    SunTrust  uses  the  applicable APR  to  calculate  the  Interest  Charge  that  You  owe  on  the 
Account.  The Card Mailer discloses applicable APRs and whether the Account is subject to a Variable 

or Non-Variable APR.

Non-Variable APR – The DPR subject to the Non-Variable Rate will be based on an APR that does 
not vary with changes in an Index Rate.  The Card Mailer discloses the APR for the Non-Variable Rate 

as of the date Your Account was opened.

Variable APR –The variable APR will be based on the Index Rate plus a Margin.  The Card Mailer 
discloses  the APR  for  the  Variable  Rate.     An  increase  in  the  Index  Rate  may  result  in  a  higher 

Minimum Payment.  

Assign – SunTrust Assigns Your Account and this Agreement if SunTrust sells or transfers to another 
party any or all of SunTrust’s rights or obligations under this Agreement, including any amount that You 
owe SunTrust on the Account.  If SunTrust Assigns Your Account, the party who receives the assignment 
will have SunTrust’s rights under this Agreement, subject to the extent of the assignment.

Authorized Charges – Any Purchases, Balance Transfers, Cash Advances, Overdraft Advances, and 
Promotional Balances that You or any Authorized User makes on the Account and any fees and Interest 

Charges owing on the Account.

Authorized User – Any person You authorize to use the Card (whether Cardholder or not and whether or 

not such use exceeds the limit You authorized or intended).

Average Daily Balance – To get the Average Daily Balance, SunTrust adds the outstanding Balance 
(including new transactions and deducting payments and credits) for each transaction type for each day in 
the Billing Period; SunTrust adds together all the daily Balances for each separate transaction type, and 

then divides by the number of days in the Billing Period.

Balance – Every charge on the Account, including transactions that You make and Interest Charges and 
fees that SunTrust assesses, falls into a specific Balance, such as the Balance on Purchases, Balance 
Transfers, Cash Advances, Overdraft Advances, and Promotional Balances.  Fees that are based on a 
specific transaction are assigned to the same Balance as the applicable transaction.  For example, a 
foreign transaction fee on a Purchase is assigned to the Balance on Purchases.  Fees that are not specific 
to a given transaction with the Card (like a Returned Payment) are assigned to the Balance on Purchases.

Balance  Transfer  –  Credit  SunTrust  extends  resulting  from  a  Balance  Transfer  that  You  request  by 
any means (including telephone, Convenience Check, or Balance Transfer request form that SunTrust 
provides).  SunTrust’s policy is not to allow You to transfer any Balance You owe from any other account 
with SunTrust or SunTrust’s respective affiliates. SunTrust may permit You to transfer balances from other 
credit card companies or financial institutions to Your Account up to the amount of Your Credit Limit.  If 
You request an amount that SunTrust does not approve, SunTrust may process a partial Balance Transfer 
for less than the amount that You requested or SunTrust may decline the entire request. SunTrust is not 
liable if SunTrust does not approve a requested Balance Transfer (in whole or in part). Balance Transfer 
requests that are incomplete or illegible will not be approved. SunTrust reserves the right to make Balance 
Transfers in the order SunTrust selects.  In order to preserve Your dispute rights, You should not transfer 
balances from other credit card companies or financial institutions if those balances are in dispute. You 
should  allow  up  to  8  weeks  for  Balance  Transfers  to  be  completed.    You  should  continue  to  monitor 
the other accounts and continue to pay the minimum payment due on those accounts until You receive 
statements  from  those  creditors  showing  that  the  balances  have  been  paid  in  full.    This  confirmation 
may  not  happen  until  after  the  transactions  appear  on  the  Statement  SunTrust  sends  You.    You  are 
solely responsible for any late payments, ongoing finance charges and disputed amounts on Your other 
accounts. If You want Your other accounts closed following a Balance Transfer, You are responsible for 

doing so.

Billing Period – The time interval between the dates of Your regular billing Statements. Your first Billing 
Period may be less than one month. All Credit terms, including Minimum Interest Charges, will apply in 

each Billing Period including the first Billing Period.

Card – Your Card is/are the physical Card(s), the Account number, or any device (such as a check) that 

You or an Authorized User can use to access Your Account.

Card Association – the applicable credit card association through which Your Card Account is sponsored 

(e.g., Visa® or MasterCard®).

Cardholder  –  The  natural  person  to  whom  SunTrust  issues  a  Card  at  his/her  request  or  application, 
or a natural person who has agreed to pay obligations arising from another person’s use of the Card 

or Account.

Card Mailer – the mail that delivers Your Card and includes Your Agreement and other terms associated 
with Your Card Account when SunTrust sends Your Card to You.

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

Cash Advance – Credit SunTrust extends to You in the form of a loan from the Account. A Cash Advance 
occurs when You:  (1) obtain cash from an ATM (automated teller machine), (2) obtain cash from any other 

source, (3) make a wire transfer, (4) buy foreign currency, (5) buy traveler’s checks, (6) buy money orders, 
(7) buy lottery tickets, or (8) buy gambling chips or wagers.

Cash Advance Credit Limit – The maximum amount of Credit that SunTrust establishes from time to time 
and makes available to You on the Account for Cash Advances.  Any Cash Advance Credit Limit SunTrust 
establishes may be less than the Credit Limit that otherwise applies to Your Account.  The Cash Advance 
Credit Limit is stated on the Card Mailer.

Cash Equivalent Transactions – Transactions performed using a merchant or service provider that Visa® 
or MasterCard® identifies as a seller of travelers checks, foreign currency, money orders, wire transfers, 
lottery tickets, funds used for wagers or gambling, or similar products or services. These transactions are 
treated as Cash Advances on Your Account.

Closing Date – The last day of a Billing Period.

Convenience Check – A check that the Bank provides which You may use to access Your Account to 
make a Purchase or a Balance Transfer.

Covered Provider – means any third party that provides any product or service in connection with the 
Credit if (and only if) You assert a Claim against such third party in connection with a Claim You assert 
against SunTrust.

Credit – means the credit extension You receive under this Agreement.

Credit Limit – Your Credit Limit will appear on each monthly Statement.

For Accounts with Spending Limits:  The maximum amount of Credit that SunTrust establishes 
from time to time and makes available to You on the Account.  

For Accounts with no Pre-Set Spending Limits: No pre-set spending limit does not mean unlimited 
spending. Your Account will be assigned a revolving Credit Limit. SunTrust may restrict the amount of 
Your Credit Limit that is available for Balance Transfers. For Cash Advances, You may only spend up 
to Your assigned Cash Advance Credit Limit. For Purchases, You may be authorized to exceed Your 
assigned Credit Limit. Each transaction You make is authorized based on factors such as (1) Your 
Account history; (2) credit record; (3) absence or presence of suspected fraud; and (4) performance 
and delinquency patterns. If You attempt to make a Purchase transaction that exceeds your Credit 
Limit, Your Account will be evaluated based upon the length of time Your Account has been open and 
Account usage, performance and delinquency patterns with SunTrust or with Your other creditors, 
and Your ability to pay. In certain circumstances, SunTrust may ask for additional financial records 
to authorize a transaction. If You are authorized to exceed Your Credit Limit, You will be required to 
pay, as part of your Minimum Payment, the amount by which Your New Balance exceeds Your Credit 
Limit. SunTrust encourages You to provide us with notice of forthcoming unusual activity, such as, 
high transaction amounts, high velocity, or changes in geographic patterns.

Default – Subject to applicable law and any right that You may have under that law, SunTrust may require 
immediate payment of Your entire Account Balance and You will be in Default if (1) You do not make at least 
the Minimum Payment on or before the payment Due Date, (2) a Cardholder or Authorized User exceeds 
or tries to exceed the Credit Limit without SunTrust’s permission, (3) A payment You make is rejected or 
cannot  be  processed,  (4)  SunTrust  reasonably  believes  that  a  Cardholder’s  ability  to  pay  SunTrust  is 
materially impaired (for example, if You become subject to bankruptcy or insolvency proceedings or if 
an attachment or garnishment proceedings are instituted against You or Your property), (5) You provide 
SunTrust with false, misleading or fraudulent information or a false signature, (6) a Cardholder dies or is 
legally declared incompetent or incapacitated, (7) You fail to comply with any provision of this Agreement, 
(8) You or an Authorized User makes illegal use of any financial service under the Account or (9) You or 
an Authorized User continues to use an Account or Card that has been closed.

Delinquency Triggering Event – A Delinquency Triggering Event occurs if You fail to make a Minimum 
Payment within 60 days of its payment Due Date.

DPR (Daily Periodic Rate) – the daily periodic rate is calculated from the applicable APR.  The DPR is 
equal to the applicable APR divided by 365 (or 366 in a leap year).  SunTrust may use DPR to calculate 
the Interest Charge as described in this Agreement.  Interest Charges resulting from the application of 
DPRs will accrue daily and be calculated on the Average Daily Balances (including new transactions) 
for  each  Account  feature  (Purchases,  Cash  Advances,  Balance  Transfers,  Overdraft  Advances,  and 
Promotional Balances).

Due Date – This is the date by which SunTrust must receive Your payment in order for it to be on time.  
Your Due Date will be stated on Your Statement.  It will occur on the same calendar day of each month.  
It will be at least 21 days after the date SunTrust mails Your Statement and at least 25 days after the end 
of Your most recently concluded Billing Period (Closing Date).  To be timely, SunTrust must receive Your 
payment on or before the Due Date and by the time stated on Your Statement.  If no time is stated on 
Your Statement, Your payment is timely if SunTrust receives it by 5 p.m. Eastern Time on the Due Date; 
provided, however, that if You make a payment directly to SunTrust personnel at a SunTrust branch, Your 
payment will be credited to Your Account same day as the day of the payment.  Payments initiated through 
SunTrust’s automated telephone service, with a customer service representative, or via SunTrust’s web 
site will be subject to the 5:00 pm payment cut-off time.

Crediting of Payments to Account:  Payments that SunTrust receives prior to 5:00 p.m. Eastern Time 
at the mailing address shown on the front of Your Statement and in the Standard Payment Instructions 
will be credited to Your Account as of the date of receipt.  Payments that SunTrust receives after 5:00 
p.m. Eastern Time will be credited as of the next day, unless You make the payment directly to SunTrust 
personnel at a SunTrust branch after 5 p.m., as stated above. If SunTrust accepts a payment received at 
any other location than the address stated in Your Statement and in the Standard Payment Instructions, 
with no payment coupon enclosed, or that does not conform to the Standard Payment Instructions, that 
payment may be subject to a delay in crediting of up to 5 days after the date of receipt. This delay may 
result in additional Interest Charges, Other Charges, and possible suspension of Your Account.  Payments 
initiated through SunTrust’s automated telephone service (if available) or via SunTrust’s web site will be 
subject to the 5:00 pm payment cut-off time.  

Standard Payment Instructions – These instructions require You to pay your credit Card bill as follows.  

Pay (1) in U.S. dollars, (2) not in cash, unless You pay at one of SunTrust’s branches, (3) from a U.S. 

deposit account or cashier’s check drawn on a U.S. financial institution, (4) without restrictive language 

(e.g., “payment in full”) included or attached to the payment, and (5) not from a credit account that Sun-

Trust provides You, such as a Convenience Check drawn on this Account.  If You make payment in a 

paper form (like a check, money order, or cashier’s check), You must include the payment coupon from 

Your Statement or write Your Card Account number on the payment.  If SunTrust decides in the Bank’s 

discretion to accept a form of payment that does not meet these Standard Payment Instructions, SunTrust 

does not waive the Bank’s right to continue to require payments that comply with these instructions.  If 

SunTrust decides to accept a payment that You make in a foreign currency, SunTrust will choose the 

conversion rate to apply.  The date You mail the payment is different from the date the Bank receives the 

payment.  The payment date is the date that the Bank receives Your payment in accordance with these 

Standard Payment Instructions.  If You fail to comply with these Standard Payment Instructions, credit to 

Your Account for the payment may be delayed.  This delay may result in additional Interest Charges, Other 

Charges, and possible suspension of Your Account.  Contact SunTrust at 1-800-477-9702 to inquire about 

phone pay.  Mailed payments should be sent to:

SunTrust Bank

Cardholder Services

P.O. Box 791278

Baltimore, MD  21279-1278

NOTE:  Any disagreement that You may have with respect to charges on Your Statement must be pre-

sented to SunTrust in writing separately from your payment and to a different address than where Your 

payments are sent.  (See the “Your Billing Rights” Section of this Agreement.)

Statement – SunTrust will send You a bill at the end of each Billing Period if Your Account has a debit 

Balance of any amount or a credit Balance of more than $1, unless SunTrust has decided Your Account 

is uncollectible or has closed or suspended Your Account for collection proceedings against You.  The 

Statement will tell You the total Balance that You owe the Bank as of the end of the last Billing Period.  It 

will also tell You the Minimum Payment that You must pay the Bank by the stated Due Date.

SunTrust – means (1) SunTrust Bank, the bank that is providing You Credit, and will include (2) any 

person(s) to whom the Credit is transferred or assigned; (3) any Covered Provider; (4) the parents, con-

trolling  persons,  subsidiaries  and  affiliates  of  the  companies  in  (1)-(3)  above;  (5)  the  successors  and 

predecessors  of  the  companies  in  (1)-(4)  above;  and  (6)  the  officers,  directors  and  employees  of  the 

companies in (1)-(5) above.  SunTrust may also be referred to as “the Bank.” Solely for purposes of the 

Arbitration Provision contained in this Agreement, the term “SunTrust” shall also apply to any third parties 

if You assert a Claim against such third parties in connection with a Claim You assert against SunTrust.

Termination Date – This is the last day a Promotional Rate will apply to a Promotional Balance.  It will 

be the earlier of (1) the last day specified in the Promotional Balance offer or (2) the date identified in any 

Transaction Date – The Transaction Date of a Purchase is the sale date.  The Transaction Date of a 

Balance Transfer, Cash Advance, or Overdraft Advance is the date that You request such a transaction.

You, Your and Yours – means the Cardholder(s).

Grace Period – The time period during which You may avoid paying interest on certain transactions.  As 
stated in the Card Mailer, the Grace Period is at least 25 days after the close of each Billing Period.  This 
Agreement defines the kinds of transactions that are subject to a Grace Period (See Interest Charges and 
Transaction Fees Section).  If a particular transaction is subject to a Grace Period, Your Account starts in 
a Grace Period for that transaction.  The Grace Period will continue if You pay Your New Balance on time 
each Billing Period.  You will lose the Grace Period if You do not pay Your New Balance in a given Billing 
Period.  To regain Your Grace Period after You lose it, You must pay Your New Balance on time for 1 Billing 
Period.  If You lose Your Grace Period for transactions to which the Grace Period previously applied, You 
will owe interest on any unpaid Balance.  Interest on those transactions will begin to accrue from the end 
of the Billing Period for which You failed to pay Your New Balance.  For any such transactions that You 
make after You lose Your Grace Period, You will pay interest from the Transaction Date until the time that 
You regain the Grace Period for transactions of this type.

Index Rate – The rate used for making variable rate adjustments to Your APR.  The Index Rate is the 
Prime Rate as quoted in the “Money Rates” section of The Wall Street Journal (Eastern Edition) on the 
28th day (or if the 28th day is not a business day, the next business day thereafter) of the prior calendar 
month.  If The Wall Street Journal (Eastern Edition) is not published or the Prime Rate is not given on 
any of these dates, then the Index Rate will be determined by using the immediately preceding published 
Prime Rate for such date.  If the Prime Rate is no longer available, SunTrust will choose a new index and 
notify You as required by applicable law.  Index Rate changes will be effective on Your Billing Period that 
commences on or after the first day of the next succeeding month after the Index Rate is published. (For 
example, if a new Index Rate is published on June 28th, the new APR would be effective as of the first day 
of the Billing Period that commences July 1 or after).  An Index Rate increase will increase the applicable 
APR, which may increase Your Minimum Payment.

Interest Charge – The cost of Your Credit on the Account as a dollar amount that SunTrust derives by 
applying Your DPR to the Average Daily Balance.

Items – Statements, sales drafts and/or payment instruments.

Joint Ownership Considerations – If a deposit Account (i.e. Protected Account) is jointly owned, any 
owner of BOTH the deposit Account AND the Credit Card Account (i.e. the Protector Account) may 
enroll in overdraft protection without the consent of the other owners of that deposit Account.  However, 
any  owner  of  either  the  deposit  Account  OR  Credit  Card  Account  may  cancel  overdraft  protection 
without the consent of other owners.  If a jointly owned deposit Account is enrolled in overdraft protection: 
(i) all deposit Account holders will be responsible for all overdraft protection advances regardless of which 
person writes a check or initiates a transaction that causes an overdraft (e.g. as a debit Card Purchase); 
and (ii) all deposit Account holders authorize us to share information about the Protected Account with 
each owner of Protector Account, such as type of Account and partial Account number.  We reserve 
the right to cancel, suspend, or change the terms or conditions of Your overdraft protection service at 
any time, for any reason.

Late Payment – A payment that You make that SunTrust does not receive before the Due Date.

notice to You when a Delinquency Triggering Event occurs.

Margin – The rate added to the Index Rate to determine Your APR.

Minimum Payment – The Minimum Payment due on Your Account as shown on Your Statement.

New  Balance  –  The  entire  Balance  of  Purchases,  Cash  Advances,  Overdraft  Advances,  Balance 
Transfers  and  any  Promotional  Balances  outstanding  on  Your Account  on  the  Closing  Date,  plus  all 
accrued Interest Charges and Other Charges as of such date.

Other Charges – Charges to Your Account as described in the Other Charges Section of this Agreement, 
including fees for:  Late Payments*, Annual Fee, Returned Payments*, Stop Payments*, Documentation*, 
and Phone Payments*.  *SunTrust will consider reversal of these Other Charges fees on open Accounts 
in good standing if circumstances warrant such consideration, such as claims of Bank errors and other 
mitigating factors.

Overdraft Advance – Credit SunTrust extends to You in the form of a loan from the Account to cover an 
overdraft on a deposit account that You designate at SunTrust.  You must enroll in the SunTrust overdraft 
protection program to receive this form of Credit.

Promotional Balance – Credit SunTrust extends for an introductory and other designated Purchase or 
Balance Transfer transaction, subject to discounted fees and/or a different DPR than your standard DPR 
for Purchases.  Your use of a Promotional Offer from SunTrust results in a Promotional Balance.

Promotional Rate – The DPR applied to Promotional Balances.

Protected Account – An eligible SunTrust Consumer Checking Account, Savings Account, or Money 
Market Savings Account linked to this SunTrust Consumer Credit Card for overdraft protection.

Protector Account – Your SunTrust Consumer Credit Card Account.

Purchase  –  Credit  SunTrust  extends  to You  when You  or  an Authorized  User  (1)  use(s)  the  Card  or 
Account to purchase goods, labor, insurance or services through sellers and lessors that honor Your Card 
or Account for the purpose of completing a Purchase or (2) use(s) a Convenience Check or other Credit 
instrument that SunTrust provides for You to make a Purchase.

Returned Payment – A payment that You make that Your financial institution does not honor.  If You 
have a Returned Payment, SunTrust will assess a fee in accordance with the terms of this Agreement.  If 
SunTrust resubmits a Returned Payment and Your financial institution subsequently honors it, SunTrust 
will still assess a Returned Payment fee because Your financial institution originally returned the payment 
as unpaid.  If Your financial institution returns a payment more than once, SunTrust will not charge more 
than one Returned Payment fee.  If You make a new payment to SunTrust, however, and Your financial 
institution does not honor it, SunTrust will assess an additional Returned Payment fee.

Savings Account – the Savings Account (called “Secured Card Savings Account”) that You opened and 
maintain and pledged (via security interest) to SunTrust to secure payment of your outstanding Balance.

1The Personal Deposit Account Fee Schedule is accessible at https://www.suntrust.com/Static/

Documents/Personal_Banking/Deposit_Account_Disclosures/FSRETAILE.pdf. 

SunTrust now Truist, Member FDIC. ©2020 Truist Financial Corporation. SunTrust®,

Truist and the SunTrust logo are service marks of Truist Financial Corporation.         

All rights reserved. 

 
 
Individual Liability

Consumer Reporting Agencies (Credit Bureaus)

You, as a Cardholder, are liable for all Credit obtained under Your Account(s), whether obtained by 

It is standard banking industry practice and within federal and state law for SunTrust routinely to provide 

You, another Cardholder or an Authorized User of the Account. If there is more than one Cardholder 

data  about  customer  loan  repayment  and  transactions  to  consumer  reporting  agencies  and  other 

on the Account, each of You is liable, jointly and severally, for all Credit obtained under the Account(s), 

creditors.  SunTrust may report information about Your Account(s) to credit bureaus.  Late Payments, 

regardless of which of You obtains that Credit or benefits from it.

missed payments, or other Defaults on Your Account(s) may be reflected in Your credit report.

Termination

Sharing of Information

Either You or SunTrust may terminate this  Agreement or suspend Your Credit privileges under this 

SunTrust may, to the extent and in the manner permitted by applicable law, communicate information 

Agreement  at  any  time,  with  or  without  cause.  You  will  not  try  to  make  any  Purchases  or  Balance 

about SunTrust’s experiences and transactions with You to consumer reporting agencies, SunTrust’s 

Transfers or try to obtain any Cash Advances or Overdraft Advances on Your Account after Your 

affiliates, and others who may properly receive that information.  You may refer to SunTrust’s Privacy 

Credit privileges have been terminated or suspended. However, this Agreement will otherwise remain in 

Statement  for  more  details  about  how  SunTrust  collects,  uses,  retains,  discloses,  and  safeguards 

full force and effect until You pay all sums due SunTrust.

Applicable Law

Applicable  Law.  Except  as  expressly  set  forth  in  the  Arbitration  Provision  of  this  Agreement,  this 

Agreement and the interpretation and enforcement thereof (including but not limited to the exportation of 

interest rates) will be governed by Federal law applicable to SunTrust and to the extent not preempted by 

Federal law, the laws of the State of Georgia without regard to its conflicts of law provisions and principles.  

If there is any conflict between any of the terms and conditions of this Agreement and applicable Federal 

Orlando, FL  32862-1629.

Waiver

information about You and Your Account. SunTrust’s Privacy Statement is provided when consumer 

Cardholders  establish  a  customer  relationship  with  SunTrust,  once  each  year  while  Cardholders 

maintain a customer relationship with SunTrust, and at other times required by law. You may request 

an additional copy of SunTrust’s Privacy Statement by calling SunTrust at 1-800-477-9702 or sending a 

written request to SunTrust at Cardholder Services, Attention: Customer Service, P.O. Box 621629, 

or  State  law,  this  Agreement  will  be  considered  changed  to  the  extent  necessary  to  comply  with  the 

SunTrust’s failure to exercise, or SunTrust’s delay in exercising, any of SunTrust’s rights under the 

applicable law. You agree that all terms of this Agreement are material to the determination of interest.  

Agreement for any reason will not mean that SunTrust will be unable to exercise those rights later.

SunTrust accepts this Agreement in its home state, Georgia.

Military Lending Act

The  Military  Lending  Act  provides  protections  for  certain  members  of  the  Armed  Forces  and  their 

dependents (“Covered Borrowers”). The provisions of this section apply to Covered Borrowers under the 

Military Lending Act. If you would like more information about whether you are a Covered Borrower and 

whether this section applies to you, please contact us at 1-800-848-8372. Statement of MAPR. Federal 

law  provides  important  protections  to  members  of  the Armed  Forces  and  their  dependents  relating  to 

extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces 

and his or her dependent may not exceed an Annual Percentage Rate of 36%. This rate must include, 

as applicable to the credit transaction or account: (1) the costs associated with credit insurance premiums; 

(2) fees for ancillary products sold in connection with the credit transaction; (3) any application fee charged 

(other than certain application fees for specified credit transactions or accounts); and (4) any participation 

fee charged (other than certain participation fees for a credit card account). Oral Disclosures. In order to 

hear important Military Lending Act disclosures and payment information provided in this Note, please call 

1-800-848-8372. Applicability of Jury Trial Waiver, Class Action Waiver, and Arbitration Provision. The Jury 

Trial Waiver, Class Action Waiver, and Arbitration Provision set forth in this Agreement do not apply to 

Covered Borrowers under the Military Lending Act.

Jury Trial Waiver

UNLESS  YOU  ARE  A  COVERED  BORROWER  UNDER  THE  MILITARY  LENDING  ACT  AND  TO 

THE  EXTENT  PERMITTED  BY  APPLICABLE  LAW,  FOR  ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION, YOU AND SUNTRUST HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND 

IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION ARISING 

OUT OF THIS AGREEMENT, RELATING TO THE ACCOUNT, ANY CREDIT TRANSACTION, OR ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES, SUCCESSORS AND ASSIGNS.

Litigation Class Action Waiver

TO  THE  EXTENT  PERMITTED  BY APPLICABLE  LAW,  FOR ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION,  YOU  AND  SUNTRUST  HEREBY  AGREE  THAT  ANY  LITIGATION  ARISING  OUT 

OF  THIS  AGREEMENT,  RELATING  TO  THE  ACCOUNT,  ANY  CREDIT  TRANSACTION,  OR  ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES,  SUCCESSORS  AND  ASSIGNS  WILL  PROCEED  ON  AN  INDIVIDUAL  BASIS  AND 

WILL NOT PROCEED AS PART OF A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY 

GENERAL ACTION  OR  OTHER  REPRESENTATIVE ACTION AND  YOU AND  SUNTRUST  HEREBY 

KNOWINGLY,  VOLUNTARILY,  INTENTIONALLY  AND  IRREVOCABLY  WAIVE  ANY  RIGHT  TO 

PROCEED IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR 

OTHER REPRESENTATIVE ACTION OR TO SERVE AS A CLASS REPRESENTATIVE.

Other Products and Services

SunTrust will, at Your request, arrange for an overnight courier to deliver additional or replacement Cards 

on an expedited basis. The charge assessed by the overnight courier will be added to Your Account 

Balance. From time to time, new products, optional services or enhancements (for example, insurance 

or Card registration) may be offered on Your Account. SunTrust is not liable for these features, services 

and enhancements, when they are the responsibility of a third party provider. You agree to hold SunTrust 

harmless from any claims, actions or damages resulting from Your use of any of these features, services 

or enhancements, when permitted by applicable law. SunTrust reserves the right to adjust, add, or delete 

benefits and services at any time.

Credit Inquiries

You authorize SunTrust to make or have made any credit, employment, and investigative inquiries that 

SunTrust deems appropriate related to the extension or collection of Credit under the Account. If You 

dispute  credit  information  SunTrust  is  reporting  about  You,  You  may  notify  SunTrust  at  Cardholder 

Services, Attention: Dispute Department, P.O. Box 620548, Orlando, FL  32862-0548.

The invalidity of any provision of the Agreement will not affect the validity of any other provision.

Severability

Entire Agreement

This  Agreement,  as  modified  from  time  to  time  in  accordance  with  applicable  law  by  any  change  in 

terms that SunTrust will deliver to You (in writing or via update to Agreement terms that are published 

at  https://www.suntrust.com/PersonalBanking/EverydayBanking/CreditCards),  constitutes 

the 

entire Agreement between You and SunTrust, and supersedes any prior negotiation or understanding 

between You and SunTrust concerning the subject matter of this Agreement. Section headings are for 

convenience only and are to be disregarded when interpreting this Agreement.

All provisions of this Agreement are valid, enforceable and applicable in New Jersey.

New Jersey Residents

Illegal Transaction

Any financial service that SunTrust provides pursuant to this Agreement may be used for any transaction 

permitted by law in accordance with this Agreement. You agree that illegal use of any financial service 

will be deemed an action of Default and/or breach of contract and that SunTrust may terminate any such 

financial service and/or other related services at SunTrust’s discretion.  You will remain responsible for 

paying for a transaction, even if it is not permissible. If any illegal use occurs, You also agree to waive any 

right to sue SunTrust for such illegal use or any activity directly or indirectly related to it and indemnify 

and hold SunTrust harmless from any suits or other legal action or liability, directly or indirectly, resulting 

from such illegal use.

Emergency Card Replacement and Cash Disbursement

You and any Authorized User agree and authorize SunTrust to provide Your personal data to the Card 

Association, its members, or their respective contractors for the purpose of providing Emergency Card 

Replacement and Emergency Cash Disbursement benefits to You on Your Account.

Arbitration Provision

READ  THIS  PROVISION  CAREFULLY  AS  IT  WILL  HAVE  A  SUBSTANTIAL 

IMPACT ON HOW DISPUTES AND CLAIMS YOU AND WE HAVE AGAINST EACH 

OTHER ARE RESOLVED. 

YOU HAVE THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT AS SET 

FORTH  BELOW.  If  You  do  not  reject  this  arbitration  agreement,  for  a  Claim 

subject to arbitration, neither You nor we will have the right to: (1) have a court 

or  a  jury  decide  the  Claim;  (2)  engage  in  information-gathering  (discovery) 

to  the  same  extent  as  in  court;  (3)  participate  in  a  class  action  in  court  or  in 

arbitration; or (4) join or consolidate a Claim with claims of any other person. 

The right to appeal is more limited in arbitration than in court and other rights in 

court may be unavailable or limited in arbitration. 

Claims Subject to Arbitration. A “Claim” subject to arbitration is any claim, dispute or 

controversy between You and us (other than an Excluded Claim or Proceeding as set forth 

below), whether preexisting, present or future, which arises out of or relates to the Account, 

these rules and regulations, any transaction conducted with us in connection with the Account 

or these rules and regulations, or our relationship. “Claim” has the broadest possible meaning 

and includes initial claims, counterclaims, cross-claims, third- party claims and federal, state, 

local  and  administrative  claims.  It  includes  disputes  based  upon  contract,  tort,  consumer 

rights, fraud and other intentional torts, constitution, statute, regulation, ordinance, common 

law and equity and includes claims for money damages and injunctive or declaratory relief. 

“Claim” also includes disputes concerning communications involving telephones, cell phones, 

automatic  dialing  systems,  artificial  or  prerecorded  voice  messages,  text  messages,  emails 

or facsimile machines and alleged violations of the Telephone Consumer Protection Act and 

other statutes or regulations involving telemarketing. Upon the demand of You or us, Claim(s) 

will be resolved by individual (not class or class-wide) binding arbitration in accordance with 

the terms specified in this arbitration agreement. 

Special  Definition  of  “We,”  “Us”  and  “Our.”  Solely  for  purposes  of  this  arbitration 

agreement, the terms “we,” “us” and “our,” in addition to the meanings set forth in these 

rules  and  regulations,  also  refer  to  SunTrust’s  employees,  officers,  directors,  parents, 

controlling persons, subsidiaries, affiliates, successors and assigns. “We,” “us” and “our” also 

apply to third parties if You assert a Claim against such third parties in connection with a Claim 

You assert against us. 

Excluded  Claim  or  Proceeding.  Notwithstanding  the  foregoing,  “Claim”  does  not 

include  any  dispute  or  controversy  about  the  validity,  enforceability,  coverage  or  scope  of 

this arbitration agreement or any part thereof (including, without limitation, the Class Action 

Waiver set forth below, this sentence, and/or the last sentence of the Survival and Severability 

paragraph below); all such disputes or controversies are for a court and not an arbitrator to 

decide. However, any dispute or controversy that concerns the validity or enforceability of 

the rules and regulations as a whole is for the arbitrator, not a court, to decide. In addition, 

the following claims or proceedings will not be subject to this arbitration agreement: (1) any 

individual action brought by You or us in small claims court or Your state’s equivalent court, 

unless such action is transferred, removed, or appealed to a different court; (2) the exercising 

of any self-help rights, including set-off as described in the paragraph below titled “Right of 

Offset and Security Interest,” or (3) any individual action in court by one party that is limited 

to  preventing  the  other  party  from  using  a  self-  help  remedy  and  that  does  not  involve  a 

request for damages or monetary relief of any kind. The institution and/or maintenance of 

any such right, action or litigation shall not constitute a waiver of the right of either of the 

parties to compel arbitration regarding any other dispute subject to arbitration pursuant to 

this arbitration agreement. Moreover, this arbitration agreement will not apply to any Claims 

that are the subject of (a) a class action filed in court that is pending as of the effective date 

of this arbitration agreement in which You are alleged to be a member of the putative class 

(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement), or (b) a motion to compel arbitration filed by us against You before the effective 

date of this arbitration agreement pursuant to a prior version of this arbitration agreement 

(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement). 

Federal Arbitration Act.  Notwithstanding any choice of law or other provision in these 

rules and regulations, the parties agree and acknowledge that this agreement evidences a 

transaction involving interstate commerce and that the Federal Arbitration Act (Title 9 of the 

United States Code) (“FAA”) shall govern its interpretation and enforcement and proceedings 

pursuant thereto. To the extent state law is applicable under the FAA, the law of the state 

governing Your account relationship with us shall apply. 

Arbitration Class Action Waiver. Notwithstanding any other provision of these rules and 

regulations, if either You or we elect to arbitrate a Claim, neither You nor we will have the 

right: (a) to participate in a class action, private attorney general action or other representative 

action in court or in arbitration, either as a class representative or class member; or (b) to join 

or consolidate Claims with claims of any other persons. No arbitrator shall have authority to 

conduct any arbitration in violation of this provision. (Provided, however, that the Class Action 

Waiver does not apply to any lawsuit or administrative proceeding filed against us by a state 

or federal government agency even when such agency is seeking relief on behalf of a class of 

borrowers including You. This means that we will not have the right to compel arbitration of 

any claim brought by such an agency).  

Arbitration Procedures. If You or we elect to arbitrate a Claim, the electing party must 

notify the other party in writing. This notice can be given after the beginning of a lawsuit and 

can be given in papers filed in the lawsuit. Otherwise, Your notice must be sent to SunTrust 

Bank  Legal  Department,  Attn:  General  Counsel-  Arbitration  Election,  Mail  Code  0643,  303 

Peachtree Street, N.E., 9th Floor, Atlanta, Georgia 30308, and our notice must be sent to the 

most recent address for You in our files. Any arbitration hearing that You attend must take place 

in a venue reasonably convenient to You. If a party files a lawsuit in court asserting Claim(s) 

that are subject to arbitration and the other party files a motion to compel arbitration with 

the court which is granted, it will be the responsibility of the party prosecuting the Claim(s) to 

commence the arbitration proceeding with an arbitration administrator in accordance with 

this arbitration agreement and the administrator’s rules and procedures. Even if all parties 

have opted to litigate a Claim in court, You or we may elect arbitration with respect to any 

Claim made by a new party or any Claim later asserted by a party in that or any related or 

unrelated lawsuit (including a Claim initially asserted on an individual basis but modified to 

be  asserted  on  a  class,  representative  or  multi-party  basis).  Nothing  in  that  litigation  shall 

constitute a waiver of any rights under this arbitration agreement. 

The arbitration will be administered by JAMS, 1920 Main Street, Suite 300, Irvine, CA 92614, 

www.jamsadr.com, 1-800-352-5267. The rules and forms of JAMS may be obtained by writing 

to JAMS at the address listed above or visiting their website. If JAMS is unable or unwilling 

to  serve  as  administrator,  the  parties  may  agree  upon  another  administrator  or,  if  they 

are  unable  to  agree,  a  court  shall  determine  the  administrator.  No  company  may  serve  as 

administrator, without  the  consent  of  all  parties, if  it  adopts  or  has  in  place  any formal  or 

informal policy that is inconsistent with and purports to override the terms of this arbitration 

agreement. The arbitration will proceed in accordance with this arbitration agreement and 

the  administrator’s  rules  and  procedures  in  effect  at  the  time  of  commencement  of  the 

arbitration including any expedited procedures but in the event of a conflict, the provisions of 

this arbitration agreement shall control. 

A  single  arbitrator  will  be  appointed  by  the  administrator  and,  unless  You  and  us  agree 

otherwise, must be a practicing attorney with ten or more years of experience or a retired 

judge.  The  arbitrator  will  not  be  bound  by  judicial  rules  of  procedure  and  evidence  that 

would  apply  in  a  court,  nor  by  state  or  local  laws  that  relate  to  arbitration  provisions  or 

proceedings.  The  arbitrator  will  honor  and  enforce  statutes  of  limitation  and  claims  of 

privilege  recognized  under  applicable  law.  In  determining  liability  or  awarding  damages  or 

other relief, the arbitrator will  follow the applicable  substantive law, consistent with  these 

rules and regulations and the FAA, that would apply if the matter had been brought in court. 

The arbitrator may award any damages or other relief or remedies that would apply under 

applicable  law  to  an  individual  action  brought  in  court.  For  Claim(s)  that  total  less  than 

$75,000 and at Your written request, we will pay all filing, hearing and/or other fees charged 

by the administrator and arbitrator to You for Claim(s) asserted by You in arbitration after You 

have paid an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal 

court (whichever is less) in the judicial district in which You reside. If You have already paid a 

filing fee for asserting the Claim(s) in court, You will not be required to pay that amount again. 

In addition, the administrator may have a procedure whereby You can seek a waiver of fees 

charged to You by the administrator and arbitrator. We will always pay any fees or expenses 

that we are required to pay by law or the administrator’s rules or that we are required to pay 

for this arbitration agreement to be enforced. The arbitrator will have the authority to award 

attorneys and expert witness fees and costs to the extent permitted by either these rules and 

regulations, the administrator’s rules or applicable law. The arbitrator shall award You Your 

reasonable attorneys’ and expert witness fees and costs (a) if and to the extent You prevail 

on  Claim(s)  You  assert against us  in  an individual  arbitration  commenced by You, or (b)  to 

the extent required under applicable law for this arbitration agreement to be enforced. The 

arbitrator shall write a brief explanation of the grounds for the decision. A judgment on the 

award may be entered by any court having jurisdiction. 

Survival  and  Severability.  This  arbitration  agreement  shall  survive  the  closing  of  Your 

Account  and  the  termination  of  any  relationship  between  us,  including  the  termination  of 

these rules and regulations. If any part of this arbitration agreement is deemed or found to be 

unenforceable for any reason, the remainder shall be enforceable, except that: (a) The parties 

to  these  rules  and  regulations  acknowledge  that  the  Class  Action  Waiver  is  material  and 

essential to the arbitration of any disputes between the parties and is non severable from this 

arbitration agreement. If the Class Action Waiver is limited, voided or found unenforceable 

as to any Claim(s), then the parties’ arbitration agreement (except for this sentence) shall be 

null and void with respect to such Claim(s) (but not as to any other Claim(s) that have been 

or are later brought), subject to the right to appeal the limitation or invalidation of the Class 

Action Waiver. The parties acknowledge and agree that under no circumstances will a class 

action be arbitrated; and (b) If a Claim is brought seeking public injunctive relief and a court 

determines that the restrictions in the paragraph titled “Class Action Waiver” or elsewhere 

in this agreement prohibiting the arbitrator from awarding relief on behalf of third parties 

are unenforceable with respect to such Claim (and that determination becomes final after 

all  appeals  have  been  exhausted),  the  Claim  for  public  injunctive  relief  will  be  determined 

in court and any individual Claims seeking monetary relief will be arbitrated. In such a case 

the  parties  will  request  that  the  court  stay  the  Claim  for  public  injunctive  relief  until  the 

arbitration award pertaining to individual relief has been entered in court. In no event will a 

Claim for public injunctive relief be arbitrated. 

Effect  of  Arbitration  Award.  The  arbitrator’s  award  shall  be  final  and  binding  on  all 

parties, except for any right of appeal provided by the FAA. However, if the amount of the 

Claim exceeds $150,000 or involves a request for injunctive or declaratory relief that could 

foreseeably involve a cost or benefit to either party exceeding $150,000, any party can, within 

thirty (30) days after the entry of the award by the arbitrator, appeal the award to a three- 

arbitrator  panel  administered  by  the  Administrator.  The  panel  shall  reconsider  anew  any 

aspect of the initial award requested by the appealing party. The decision of the panel shall 

be by majority vote. Reference in this arbitration provision to “the arbitrator” shall mean the 

panel if an appeal of the arbitrator’s decision has been taken. The costs of such an appeal will 

be borne in accordance with the above paragraph titled “Arbitration Procedures.” Any final 

decision of the appeal panel is subject to judicial review only as provided under the FAA. No 

arbitration award involving the parties will have any preclusive effect as to issues or claims 

in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration 

award  in  prior  disputes  involving  other  parties  have  preclusive  effect  in  an  arbitration 

between the parties to this agreement. 

Notice and Cure; Special Payment. Prior to initiating a Claim, You may give us a written 

Claim Notice describing the basis of Your Claim and the amount You would accept in resolution 

of the Claim, and a reasonable opportunity, not less than thirty (30) days, to resolve the Claim. 

Such a Claim Notice must be sent to us by certified mail, return receipt requested, at SunTrust 

Bank Legal Department, Attn: General Counsel- Claim Notice, Mail Code 0643, 303 Peachtree 

Street, N.E., 9th Floor, Atlanta, Georgia 30308. This is the sole and only method by which You 

can submit a Claim Notice. If (i) You submit a Claim Notice in accordance with this Paragraph 

on  Your  own  behalf  (and  not  on  behalf  of  any  other  party);  (ii)  You  cooperate  with  us  by 

promptly providing the information we reasonably request; (iii) we refuse to provide You with 

the  relief  You  request;  and  (iv)  the  matter  then  proceeds  to  arbitration  and  the  arbitrator 

subsequently  determines  that  You  were  entitled  to  such  relief  (or  greater  relief),  You  will 

be entitled  to a minimum award  of  at least $7,500 (not  including  any arbitration  fees and 

attorneys’ fees and costs to which You will also be entitled). We encourage You to address all 

Claims You have in a single Claim Notice and/or a single arbitration. Accordingly, this $7,500 

minimum award is a single award that applies to all Claims You have asserted or could have 

asserted in the arbitration, and multiple awards of $7,500 are not contemplated. 

Right to Reject Arbitration Agreement. You may reject this arbitration agreement and 

therefore not be subject to being required to resolve any claim, dispute or controversy by 

arbitration. To reject this arbitration agreement, You and only You personally, must send us 

written notice of Your decision so that we receive it at the address listed below within forty-

five (45) days of the opening of Your Account. Such notice must include a statement that You 

wish  to  reject  the  arbitration  agreement  section  of  these  rules  and  regulations  along  with 

Your name, address, Account name, Account number and Your signature and must be mailed 

to the SunTrust Bank Legal Department, Attn: Arbitration Rejection, P.O. Box 4418, Mail Code 

0643,  Atlanta,  GA  30302-4418.  This  is  the  sole  and  only  method  by  which  You  can  reject 

this arbitration agreement and any attempt to reject this arbitration agreement by any other 

person or through any other method or form of notice, including the filing of a lawsuit, will be 

ineffective. You agree that Your rejection of this arbitration agreement shall not be imputed 

to any other person or entity or be deemed to be a rejection of this arbitration agreement 

by any person or entity other than You. Nor shall Your rejection of this arbitration agreement 

eliminate  the  obligation  of  other  persons  or  entities  who  wish  to  reject  this  arbitration 

agreement to personally comply with the notice and time requirements of this paragraph. 

Rejection of this arbitration agreement will not affect any remaining terms of these rules and 

regulations and will not result in any adverse consequence to You or Your Account. You agree 

that our business records will be final and conclusive with respect to whether You rejected 

this  arbitration  agreement  in  a  timely  and  proper  fashion.  This  arbitration  agreement 

provision will apply to You and us and to Your Account unless You reject it by 

providing proper and timely notice as stated herein. 

Your Billing Rights

under the Fair Credit Billing Act.

Keep this notice for future use.  It informs You about Your rights and SunTrust’s responsibilities 

What to do if You find a mistake on Your Statement

	If You think there is an error on Your Statement, write SunTrust at:

	 SunTrust Bank

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

	In Your letter, give SunTrust the following information:

	 Account information: Your name and Account number

	 Dollar amount: The amount of the suspected error

	 Description of problem:  If You think there is an error on Your Statement, describe what You 

believe is wrong and why You believe it is a mistake.

	You must contact SunTrust:

	 Within 60 days after the error appeared on Your statement.

	 At least 3 business days before an automated payment is scheduled, if You want to stop 

payment on the amount You think is wrong.

	You must notify SunTrust of any potential errors in writing.  You may also call SunTrust, but 

SunTrust is not required to investigate any potential errors and You may have to pay the amount 

in question unless You provide written notice of the suspected error.

What will happen after SunTrust receives Your letter

	When SunTrust receives Your letter, SunTrust must do two things:

	 Within 30 days of receiving Your letter, SunTrust must inform You that SunTrust received 

Your letter; SunTrust will also inform You if SunTrust has already corrected the error.

	 Within 90 days after receiving Your letter, SunTrust must either correct the error or explain 

to You why SunTrust believes the bill is correct.

	While SunTrust investigates whether or not there has been an error:

	 SunTrust  may  not  (1)  attempt  to  collect  the  amount  in  question  or  (2)  report  You  as 

	 The  charge  in  question  may  remain  on  Your  Statement,  and  SunTrust  may  continue  to 

delinquent on that amount;

charge You interest on that amount;

	 While You do not have to pay the amount in question, You are responsible for the remainder 

of Your Balance; and

	 SunTrust may apply any unpaid amount against Your Credit Limit.

	After SunTrust finishes the investigation, one of two things will happen:

	 If SunTrust made a mistake, You will not have to pay the amount in question or any interest 

or other fees related to that amount; or

	 If  SunTrust  does  not  believe  there  was  a  mistake,  You  will  have  to  pay  the  amount  in 

question,  along  with  applicable  interest  and  fees;  SunTrust  will  send  You  a  statement  of 

the amount You owe and the date payment is due; and SunTrust may then report You as 

delinquent if You do not pay the amount SunTrust states that You owe.

	If  You  receive  SunTrust’s  explanation  but  still  believe  Your  bill  is  wrong,  You  must  write  to 

SunTrust within 10 days telling SunTrust that You still refuse to pay.  If You do so, SunTrust 

cannot  report  You  as  delinquent  without  also  reporting  that  You  are  questioning  Your  bill.  

SunTrust must tell You the name of anyone to whom SunTrust reported You as delinquent, 

and  SunTrust  must  let  those  organizations  know  when  the  matter  has  been  settled  between 

SunTrust and You.

	If SunTrust does not follow all of the rules above, You do not have to pay the first $50 of the 

amount You question even if Your bill is correct.

Your rights If You are dissatisfied with a Purchase

	If You are dissatisfied with the goods or services that You Purchase with Your Card/Account, 

and You have tried in good faith to correct the problem with the merchant, You may have the right 

not to pay the remaining amount due on the Purchase.  To use this right, all of the following must 

be true:

	 The Purchase must have been made in Your home state or within 100 miles of Your current 

mailing address, and the purchase price must have been more than $50.  (Note:  Neither of 

these conditions applies if Your Purchase was based on an advertisement SunTrust mailed 

to You, or if SunTrust owns the company that sold You the goods or services.)

	 You must have used Your Card for the Purchase.  Purchases made with cash advances 

from an ATM or with a check that accesses Your Account do not qualify.

	 You must not yet have fully paid for the Purchase.

	If  all  of  the  criteria  above  are  met  and  You  are  still  dissatisfied  with  the  purchase,  contact 

SunTrust in writing at:

	 SunTrust Bank

While SunTrust investigates, the same rules apply to the disputed amount as discussed above.   After 

source, (3) make a wire transfer, (4) buy foreign currency, (5) buy traveler’s checks, (6) buy money orders, 

SunTrust finishes the investigation, SunTrust will tell You SunTrust’s decision. At that point, if SunTrust 

(7) buy lottery tickets, or (8) buy gambling chips or wagers.

thinks You owe an amount and You do not pay, SunTrust may report You as delinquent. 

Definitions

and conditions of this Agreement.

Account – The credit card Account(s) SunTrust approves for Your use that is/are subject to the terms 

Credit Limit is stated on the Card Mailer.

Agreement – Your Card Account Agreement with SunTrust for the Account, which contract is made up of 

these terms and conditions, Your application or response to SunTrust’s solicitation, and the documents 

that accompany delivery of Your Card (Card Mailer).

APR (Annual Percentage Rate) – The cost of Your Credit as a yearly rate.  Different APRs may apply 

to different Balances on Your Account, such as Your Balance on Purchases or Your Balance on Cash 

Advances.    SunTrust  uses  the  applicable APR  to  calculate  the  Interest  Charge  that  You  owe  on  the 

Account.  The Card Mailer discloses applicable APRs and whether the Account is subject to a Variable 

or Non-Variable APR.

Non-Variable APR – The DPR subject to the Non-Variable Rate will be based on an APR that does 

not vary with changes in an Index Rate.  The Card Mailer discloses the APR for the Non-Variable Rate 

against SunTrust.

as of the date Your Account was opened.

Cash Advance Credit Limit – The maximum amount of Credit that SunTrust establishes from time to time 
and makes available to You on the Account for Cash Advances.  Any Cash Advance Credit Limit SunTrust 
establishes may be less than the Credit Limit that otherwise applies to Your Account.  The Cash Advance 

Cash Equivalent Transactions – Transactions performed using a merchant or service provider that Visa® 
or MasterCard® identifies as a seller of travelers checks, foreign currency, money orders, wire transfers, 
lottery tickets, funds used for wagers or gambling, or similar products or services. These transactions are 

treated as Cash Advances on Your Account.

Closing Date – The last day of a Billing Period.

Convenience Check – A check that the Bank provides which You may use to access Your Account to 

make a Purchase or a Balance Transfer.

Covered Provider – means any third party that provides any product or service in connection with the 
Credit if (and only if) You assert a Claim against such third party in connection with a Claim You assert 

Credit – means the credit extension You receive under this Agreement.

Credit Limit – Your Credit Limit will appear on each monthly Statement.

For Accounts with Spending Limits:  The maximum amount of Credit that SunTrust establishes 
from time to time and makes available to You on the Account.  

For Accounts with no Pre-Set Spending Limits: No pre-set spending limit does not mean unlimited 
spending. Your Account will be assigned a revolving Credit Limit. SunTrust may restrict the amount of 
Your Credit Limit that is available for Balance Transfers. For Cash Advances, You may only spend up 
to Your assigned Cash Advance Credit Limit. For Purchases, You may be authorized to exceed Your 
assigned Credit Limit. Each transaction You make is authorized based on factors such as (1) Your 
Account history; (2) credit record; (3) absence or presence of suspected fraud; and (4) performance 
and delinquency patterns. If You attempt to make a Purchase transaction that exceeds your Credit 
Limit, Your Account will be evaluated based upon the length of time Your Account has been open and 
Account usage, performance and delinquency patterns with SunTrust or with Your other creditors, 
and Your ability to pay. In certain circumstances, SunTrust may ask for additional financial records 
to authorize a transaction. If You are authorized to exceed Your Credit Limit, You will be required to 
pay, as part of your Minimum Payment, the amount by which Your New Balance exceeds Your Credit 
Limit. SunTrust encourages You to provide us with notice of forthcoming unusual activity, such as, 
high transaction amounts, high velocity, or changes in geographic patterns.

Default – Subject to applicable law and any right that You may have under that law, SunTrust may require 
immediate payment of Your entire Account Balance and You will be in Default if (1) You do not make at least 
the Minimum Payment on or before the payment Due Date, (2) a Cardholder or Authorized User exceeds 
or tries to exceed the Credit Limit without SunTrust’s permission, (3) A payment You make is rejected or 
cannot  be  processed,  (4)  SunTrust  reasonably  believes  that  a  Cardholder’s  ability  to  pay  SunTrust  is 
materially impaired (for example, if You become subject to bankruptcy or insolvency proceedings or if 
an attachment or garnishment proceedings are instituted against You or Your property), (5) You provide 
SunTrust with false, misleading or fraudulent information or a false signature, (6) a Cardholder dies or is 
legally declared incompetent or incapacitated, (7) You fail to comply with any provision of this Agreement, 
(8) You or an Authorized User makes illegal use of any financial service under the Account or (9) You or 
an Authorized User continues to use an Account or Card that has been closed.

Delinquency Triggering Event – A Delinquency Triggering Event occurs if You fail to make a Minimum 

Payment within 60 days of its payment Due Date.

DPR (Daily Periodic Rate) – the daily periodic rate is calculated from the applicable APR.  The DPR is 
equal to the applicable APR divided by 365 (or 366 in a leap year).  SunTrust may use DPR to calculate 
the Interest Charge as described in this Agreement.  Interest Charges resulting from the application of 
DPRs will accrue daily and be calculated on the Average Daily Balances (including new transactions) 
for  each  Account  feature  (Purchases,  Cash  Advances,  Balance  Transfers,  Overdraft  Advances,  and 

Promotional Balances).

Due Date – This is the date by which SunTrust must receive Your payment in order for it to be on time.  
Your Due Date will be stated on Your Statement.  It will occur on the same calendar day of each month.  
It will be at least 21 days after the date SunTrust mails Your Statement and at least 25 days after the end 
of Your most recently concluded Billing Period (Closing Date).  To be timely, SunTrust must receive Your 
payment on or before the Due Date and by the time stated on Your Statement.  If no time is stated on 
Your Statement, Your payment is timely if SunTrust receives it by 5 p.m. Eastern Time on the Due Date; 
provided, however, that if You make a payment directly to SunTrust personnel at a SunTrust branch, Your 
payment will be credited to Your Account same day as the day of the payment.  Payments initiated through 
SunTrust’s automated telephone service, with a customer service representative, or via SunTrust’s web 

site will be subject to the 5:00 pm payment cut-off time.

Crediting of Payments to Account:  Payments that SunTrust receives prior to 5:00 p.m. Eastern Time 
at the mailing address shown on the front of Your Statement and in the Standard Payment Instructions 
will be credited to Your Account as of the date of receipt.  Payments that SunTrust receives after 5:00 
p.m. Eastern Time will be credited as of the next day, unless You make the payment directly to SunTrust 
personnel at a SunTrust branch after 5 p.m., as stated above. If SunTrust accepts a payment received at 
any other location than the address stated in Your Statement and in the Standard Payment Instructions, 
with no payment coupon enclosed, or that does not conform to the Standard Payment Instructions, that 
payment may be subject to a delay in crediting of up to 5 days after the date of receipt. This delay may 
result in additional Interest Charges, Other Charges, and possible suspension of Your Account.  Payments 
initiated through SunTrust’s automated telephone service (if available) or via SunTrust’s web site will be 

subject to the 5:00 pm payment cut-off time.  

Variable APR –The variable APR will be based on the Index Rate plus a Margin.  The Card Mailer 

discloses  the APR  for  the  Variable  Rate.     An  increase  in  the  Index  Rate  may  result  in  a  higher 

Minimum Payment.  

Assign – SunTrust Assigns Your Account and this Agreement if SunTrust sells or transfers to another 

party any or all of SunTrust’s rights or obligations under this Agreement, including any amount that You 

owe SunTrust on the Account.  If SunTrust Assigns Your Account, the party who receives the assignment 

will have SunTrust’s rights under this Agreement, subject to the extent of the assignment.

Authorized Charges – Any Purchases, Balance Transfers, Cash Advances, Overdraft Advances, and 

Promotional Balances that You or any Authorized User makes on the Account and any fees and Interest 

Charges owing on the Account.

Authorized User – Any person You authorize to use the Card (whether Cardholder or not and whether or 

not such use exceeds the limit You authorized or intended).

Average Daily Balance – To get the Average Daily Balance, SunTrust adds the outstanding Balance 

(including new transactions and deducting payments and credits) for each transaction type for each day in 

the Billing Period; SunTrust adds together all the daily Balances for each separate transaction type, and 

then divides by the number of days in the Billing Period.

Balance – Every charge on the Account, including transactions that You make and Interest Charges and 

fees that SunTrust assesses, falls into a specific Balance, such as the Balance on Purchases, Balance 

Transfers, Cash Advances, Overdraft Advances, and Promotional Balances.  Fees that are based on a 

specific transaction are assigned to the same Balance as the applicable transaction.  For example, a 

foreign transaction fee on a Purchase is assigned to the Balance on Purchases.  Fees that are not specific 

to a given transaction with the Card (like a Returned Payment) are assigned to the Balance on Purchases.

Balance  Transfer  –  Credit  SunTrust  extends  resulting  from  a  Balance  Transfer  that  You  request  by 

any means (including telephone, Convenience Check, or Balance Transfer request form that SunTrust 

provides).  SunTrust’s policy is not to allow You to transfer any Balance You owe from any other account 

with SunTrust or SunTrust’s respective affiliates. SunTrust may permit You to transfer balances from other 

credit card companies or financial institutions to Your Account up to the amount of Your Credit Limit.  If 

You request an amount that SunTrust does not approve, SunTrust may process a partial Balance Transfer 

for less than the amount that You requested or SunTrust may decline the entire request. SunTrust is not 

liable if SunTrust does not approve a requested Balance Transfer (in whole or in part). Balance Transfer 

requests that are incomplete or illegible will not be approved. SunTrust reserves the right to make Balance 

Transfers in the order SunTrust selects.  In order to preserve Your dispute rights, You should not transfer 

balances from other credit card companies or financial institutions if those balances are in dispute. You 

should  allow  up  to  8  weeks  for  Balance  Transfers  to  be  completed.    You  should  continue  to  monitor 

the other accounts and continue to pay the minimum payment due on those accounts until You receive 

statements  from  those  creditors  showing  that  the  balances  have  been  paid  in  full.    This  confirmation 

may  not  happen  until  after  the  transactions  appear  on  the  Statement  SunTrust  sends  You.    You  are 

solely responsible for any late payments, ongoing finance charges and disputed amounts on Your other 

accounts. If You want Your other accounts closed following a Balance Transfer, You are responsible for 

doing so.

Billing Period – The time interval between the dates of Your regular billing Statements. Your first Billing 

Period may be less than one month. All Credit terms, including Minimum Interest Charges, will apply in 

each Billing Period including the first Billing Period.

Card – Your Card is/are the physical Card(s), the Account number, or any device (such as a check) that 

You or an Authorized User can use to access Your Account.

Card Association – the applicable credit card association through which Your Card Account is sponsored 

(e.g., Visa® or MasterCard®).

Cardholder  –  The  natural  person  to  whom  SunTrust  issues  a  Card  at  his/her  request  or  application, 

or a natural person who has agreed to pay obligations arising from another person’s use of the Card 

or Account.

Card Mailer – the mail that delivers Your Card and includes Your Agreement and other terms associated 

with Your Card Account when SunTrust sends Your Card to You.

Grace Period – The time period during which You may avoid paying interest on certain transactions.  As 
stated in the Card Mailer, the Grace Period is at least 25 days after the close of each Billing Period.  This 
Agreement defines the kinds of transactions that are subject to a Grace Period (See Interest Charges and 
Transaction Fees Section).  If a particular transaction is subject to a Grace Period, Your Account starts in 
a Grace Period for that transaction.  The Grace Period will continue if You pay Your New Balance on time 
each Billing Period.  You will lose the Grace Period if You do not pay Your New Balance in a given Billing 
Period.  To regain Your Grace Period after You lose it, You must pay Your New Balance on time for 1 Billing 
Period.  If You lose Your Grace Period for transactions to which the Grace Period previously applied, You 
will owe interest on any unpaid Balance.  Interest on those transactions will begin to accrue from the end 
of the Billing Period for which You failed to pay Your New Balance.  For any such transactions that You 
make after You lose Your Grace Period, You will pay interest from the Transaction Date until the time that 
You regain the Grace Period for transactions of this type.

Index Rate – The rate used for making variable rate adjustments to Your APR.  The Index Rate is the 
Prime Rate as quoted in the “Money Rates” section of The Wall Street Journal (Eastern Edition) on the 
28th day (or if the 28th day is not a business day, the next business day thereafter) of the prior calendar 
month.  If The Wall Street Journal (Eastern Edition) is not published or the Prime Rate is not given on 
any of these dates, then the Index Rate will be determined by using the immediately preceding published 
Prime Rate for such date.  If the Prime Rate is no longer available, SunTrust will choose a new index and 
notify You as required by applicable law.  Index Rate changes will be effective on Your Billing Period that 
commences on or after the first day of the next succeeding month after the Index Rate is published. (For 
example, if a new Index Rate is published on June 28th, the new APR would be effective as of the first day 
of the Billing Period that commences July 1 or after).  An Index Rate increase will increase the applicable 
APR, which may increase Your Minimum Payment.

Interest Charge – The cost of Your Credit on the Account as a dollar amount that SunTrust derives by 
applying Your DPR to the Average Daily Balance.

Items – Statements, sales drafts and/or payment instruments.

Joint Ownership Considerations – If a deposit Account (i.e. Protected Account) is jointly owned, any 
owner of BOTH the deposit Account AND the Credit Card Account (i.e. the Protector Account) may 
enroll in overdraft protection without the consent of the other owners of that deposit Account.  However, 
any  owner  of  either  the  deposit  Account  OR  Credit  Card  Account  may  cancel  overdraft  protection 
without the consent of other owners.  If a jointly owned deposit Account is enrolled in overdraft protection: 
(i) all deposit Account holders will be responsible for all overdraft protection advances regardless of which 
person writes a check or initiates a transaction that causes an overdraft (e.g. as a debit Card Purchase); 
and (ii) all deposit Account holders authorize us to share information about the Protected Account with 
each owner of Protector Account, such as type of Account and partial Account number.  We reserve 
the right to cancel, suspend, or change the terms or conditions of Your overdraft protection service at 
any time, for any reason.

Late Payment – A payment that You make that SunTrust does not receive before the Due Date.

Margin – The rate added to the Index Rate to determine Your APR.

Minimum Payment – The Minimum Payment due on Your Account as shown on Your Statement.

New  Balance  –  The  entire  Balance  of  Purchases,  Cash  Advances,  Overdraft  Advances,  Balance 
Transfers  and  any  Promotional  Balances  outstanding  on  Your Account  on  the  Closing  Date,  plus  all 
accrued Interest Charges and Other Charges as of such date.

Other Charges – Charges to Your Account as described in the Other Charges Section of this Agreement, 
including fees for:  Late Payments*, Annual Fee, Returned Payments*, Stop Payments*, Documentation*, 
and Phone Payments*.  *SunTrust will consider reversal of these Other Charges fees on open Accounts 
in good standing if circumstances warrant such consideration, such as claims of Bank errors and other 
mitigating factors.

Overdraft Advance – Credit SunTrust extends to You in the form of a loan from the Account to cover an 
overdraft on a deposit account that You designate at SunTrust.  You must enroll in the SunTrust overdraft 
protection program to receive this form of Credit.

Promotional Balance – Credit SunTrust extends for an introductory and other designated Purchase or 
Balance Transfer transaction, subject to discounted fees and/or a different DPR than your standard DPR 
for Purchases.  Your use of a Promotional Offer from SunTrust results in a Promotional Balance.

Promotional Rate – The DPR applied to Promotional Balances.

Protected Account – An eligible SunTrust Consumer Checking Account, Savings Account, or Money 
Market Savings Account linked to this SunTrust Consumer Credit Card for overdraft protection.

Protector Account – Your SunTrust Consumer Credit Card Account.

Purchase  –  Credit  SunTrust  extends  to You  when You  or  an Authorized  User  (1)  use(s)  the  Card  or 
Account to purchase goods, labor, insurance or services through sellers and lessors that honor Your Card 
or Account for the purpose of completing a Purchase or (2) use(s) a Convenience Check or other Credit 
instrument that SunTrust provides for You to make a Purchase.

Returned Payment – A payment that You make that Your financial institution does not honor.  If You 
have a Returned Payment, SunTrust will assess a fee in accordance with the terms of this Agreement.  If 
SunTrust resubmits a Returned Payment and Your financial institution subsequently honors it, SunTrust 
will still assess a Returned Payment fee because Your financial institution originally returned the payment 
as unpaid.  If Your financial institution returns a payment more than once, SunTrust will not charge more 
than one Returned Payment fee.  If You make a new payment to SunTrust, however, and Your financial 
institution does not honor it, SunTrust will assess an additional Returned Payment fee.

Savings Account – the Savings Account (called “Secured Card Savings Account”) that You opened and 
maintain and pledged (via security interest) to SunTrust to secure payment of your outstanding Balance.

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

Cash Advance – Credit SunTrust extends to You in the form of a loan from the Account. A Cash Advance 

occurs when You:  (1) obtain cash from an ATM (automated teller machine), (2) obtain cash from any other 

Standard Payment Instructions – These instructions require You to pay your credit Card bill as follows.  
Pay (1) in U.S. dollars, (2) not in cash, unless You pay at one of SunTrust’s branches, (3) from a U.S. 
deposit account or cashier’s check drawn on a U.S. financial institution, (4) without restrictive language 
(e.g., “payment in full”) included or attached to the payment, and (5) not from a credit account that Sun-
Trust provides You, such as a Convenience Check drawn on this Account.  If You make payment in a 
paper form (like a check, money order, or cashier’s check), You must include the payment coupon from 
Your Statement or write Your Card Account number on the payment.  If SunTrust decides in the Bank’s 
discretion to accept a form of payment that does not meet these Standard Payment Instructions, SunTrust 
does not waive the Bank’s right to continue to require payments that comply with these instructions.  If 
SunTrust decides to accept a payment that You make in a foreign currency, SunTrust will choose the 
conversion rate to apply.  The date You mail the payment is different from the date the Bank receives the 
payment.  The payment date is the date that the Bank receives Your payment in accordance with these 
Standard Payment Instructions.  If You fail to comply with these Standard Payment Instructions, credit to 
Your Account for the payment may be delayed.  This delay may result in additional Interest Charges, Other 
Charges, and possible suspension of Your Account.  Contact SunTrust at 1-800-477-9702 to inquire about 
phone pay.  Mailed payments should be sent to:

SunTrust Bank
Cardholder Services
P.O. Box 791278
Baltimore, MD  21279-1278

NOTE:  Any disagreement that You may have with respect to charges on Your Statement must be pre-
sented to SunTrust in writing separately from your payment and to a different address than where Your 
payments are sent.  (See the “Your Billing Rights” Section of this Agreement.)

Statement – SunTrust will send You a bill at the end of each Billing Period if Your Account has a debit 
Balance of any amount or a credit Balance of more than $1, unless SunTrust has decided Your Account 
is uncollectible or has closed or suspended Your Account for collection proceedings against You.  The 
Statement will tell You the total Balance that You owe the Bank as of the end of the last Billing Period.  It 
will also tell You the Minimum Payment that You must pay the Bank by the stated Due Date.

SunTrust – means (1) SunTrust Bank, the bank that is providing You Credit, and will include (2) any 
person(s) to whom the Credit is transferred or assigned; (3) any Covered Provider; (4) the parents, con-
trolling  persons,  subsidiaries  and  affiliates  of  the  companies  in  (1)-(3)  above;  (5)  the  successors  and 
predecessors  of  the  companies  in  (1)-(4)  above;  and  (6)  the  officers,  directors  and  employees  of  the 
companies in (1)-(5) above.  SunTrust may also be referred to as “the Bank.” Solely for purposes of the 
Arbitration Provision contained in this Agreement, the term “SunTrust” shall also apply to any third parties 
if You assert a Claim against such third parties in connection with a Claim You assert against SunTrust.

Termination Date – This is the last day a Promotional Rate will apply to a Promotional Balance.  It will 
be the earlier of (1) the last day specified in the Promotional Balance offer or (2) the date identified in any 
notice to You when a Delinquency Triggering Event occurs.

Transaction Date – The Transaction Date of a Purchase is the sale date.  The Transaction Date of a 
Balance Transfer, Cash Advance, or Overdraft Advance is the date that You request such a transaction.

You, Your and Yours – means the Cardholder(s).

1The Personal Deposit Account Fee Schedule is accessible at https://www.suntrust.com/Static/
Documents/Personal_Banking/Deposit_Account_Disclosures/FSRETAILE.pdf. 
SunTrust now Truist, Member FDIC. ©2020 Truist Financial Corporation. SunTrust®,
Truist and the SunTrust logo are service marks of Truist Financial Corporation.         
All rights reserved. 

 
 
Individual Liability

Consumer Reporting Agencies (Credit Bureaus)

You, as a Cardholder, are liable for all Credit obtained under Your Account(s), whether obtained by 

It is standard banking industry practice and within federal and state law for SunTrust routinely to provide 

You, another Cardholder or an Authorized User of the Account. If there is more than one Cardholder 

data  about  customer  loan  repayment  and  transactions  to  consumer  reporting  agencies  and  other 

on the Account, each of You is liable, jointly and severally, for all Credit obtained under the Account(s), 

creditors.  SunTrust may report information about Your Account(s) to credit bureaus.  Late Payments, 

regardless of which of You obtains that Credit or benefits from it.

missed payments, or other Defaults on Your Account(s) may be reflected in Your credit report.

Termination

Sharing of Information

Either You or SunTrust may terminate this  Agreement or suspend Your Credit privileges under this 

SunTrust may, to the extent and in the manner permitted by applicable law, communicate information 

Agreement  at  any  time,  with  or  without  cause.  You  will  not  try  to  make  any  Purchases  or  Balance 

about SunTrust’s experiences and transactions with You to consumer reporting agencies, SunTrust’s 

Transfers or try to obtain any Cash Advances or Overdraft Advances on Your Account after Your 

affiliates, and others who may properly receive that information.  You may refer to SunTrust’s Privacy 

Credit privileges have been terminated or suspended. However, this Agreement will otherwise remain in 

Statement  for  more  details  about  how  SunTrust  collects,  uses,  retains,  discloses,  and  safeguards 

full force and effect until You pay all sums due SunTrust.

Applicable Law

Applicable  Law.  Except  as  expressly  set  forth  in  the  Arbitration  Provision  of  this  Agreement,  this 

Agreement and the interpretation and enforcement thereof (including but not limited to the exportation of 

interest rates) will be governed by Federal law applicable to SunTrust and to the extent not preempted by 

Federal law, the laws of the State of Georgia without regard to its conflicts of law provisions and principles.  

If there is any conflict between any of the terms and conditions of this Agreement and applicable Federal 

Orlando, FL  32862-1629.

Waiver

information about You and Your Account. SunTrust’s Privacy Statement is provided when consumer 

Cardholders  establish  a  customer  relationship  with  SunTrust,  once  each  year  while  Cardholders 

maintain a customer relationship with SunTrust, and at other times required by law. You may request 

an additional copy of SunTrust’s Privacy Statement by calling SunTrust at 1-800-477-9702 or sending a 

written request to SunTrust at Cardholder Services, Attention: Customer Service, P.O. Box 621629, 

or  State  law,  this  Agreement  will  be  considered  changed  to  the  extent  necessary  to  comply  with  the 

SunTrust’s failure to exercise, or SunTrust’s delay in exercising, any of SunTrust’s rights under the 

applicable law. You agree that all terms of this Agreement are material to the determination of interest.  

Agreement for any reason will not mean that SunTrust will be unable to exercise those rights later.

SunTrust accepts this Agreement in its home state, Georgia.

Military Lending Act

The  Military  Lending  Act  provides  protections  for  certain  members  of  the  Armed  Forces  and  their 

dependents (“Covered Borrowers”). The provisions of this section apply to Covered Borrowers under the 

Military Lending Act. If you would like more information about whether you are a Covered Borrower and 

whether this section applies to you, please contact us at 1-800-848-8372. Statement of MAPR. Federal 

law  provides  important  protections  to  members  of  the Armed  Forces  and  their  dependents  relating  to 

extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces 

and his or her dependent may not exceed an Annual Percentage Rate of 36%. This rate must include, 

as applicable to the credit transaction or account: (1) the costs associated with credit insurance premiums; 

(2) fees for ancillary products sold in connection with the credit transaction; (3) any application fee charged 

(other than certain application fees for specified credit transactions or accounts); and (4) any participation 

fee charged (other than certain participation fees for a credit card account). Oral Disclosures. In order to 

hear important Military Lending Act disclosures and payment information provided in this Note, please call 

1-800-848-8372. Applicability of Jury Trial Waiver, Class Action Waiver, and Arbitration Provision. The Jury 

Trial Waiver, Class Action Waiver, and Arbitration Provision set forth in this Agreement do not apply to 

Covered Borrowers under the Military Lending Act.

Jury Trial Waiver

UNLESS  YOU  ARE  A  COVERED  BORROWER  UNDER  THE  MILITARY  LENDING  ACT  AND  TO 

THE  EXTENT  PERMITTED  BY  APPLICABLE  LAW,  FOR  ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION, YOU AND SUNTRUST HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND 

IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION ARISING 

OUT OF THIS AGREEMENT, RELATING TO THE ACCOUNT, ANY CREDIT TRANSACTION, OR ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES, SUCCESSORS AND ASSIGNS.

Litigation Class Action Waiver

TO  THE  EXTENT  PERMITTED  BY APPLICABLE  LAW,  FOR ANY  MATTERS  NOT  SUBMITTED  TO 

ARBITRATION,  YOU  AND  SUNTRUST  HEREBY  AGREE  THAT  ANY  LITIGATION  ARISING  OUT 

OF  THIS  AGREEMENT,  RELATING  TO  THE  ACCOUNT,  ANY  CREDIT  TRANSACTION,  OR  ANY 

OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND SUNTRUST OR ANY OF SUNTRUST’S 

EMPLOYEES,  OFFICERS,  DIRECTORS,  PARENTS,  CONTROLLING  PERSONS,  SUBSIDIARIES, 

AFFILIATES,  SUCCESSORS  AND  ASSIGNS  WILL  PROCEED  ON  AN  INDIVIDUAL  BASIS  AND 

WILL NOT PROCEED AS PART OF A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY 

GENERAL ACTION  OR  OTHER  REPRESENTATIVE ACTION AND  YOU AND  SUNTRUST  HEREBY 

KNOWINGLY,  VOLUNTARILY,  INTENTIONALLY  AND  IRREVOCABLY  WAIVE  ANY  RIGHT  TO 

PROCEED IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR 

OTHER REPRESENTATIVE ACTION OR TO SERVE AS A CLASS REPRESENTATIVE.

Other Products and Services

SunTrust will, at Your request, arrange for an overnight courier to deliver additional or replacement Cards 

on an expedited basis. The charge assessed by the overnight courier will be added to Your Account 

Balance. From time to time, new products, optional services or enhancements (for example, insurance 

or Card registration) may be offered on Your Account. SunTrust is not liable for these features, services 

and enhancements, when they are the responsibility of a third party provider. You agree to hold SunTrust 

harmless from any claims, actions or damages resulting from Your use of any of these features, services 

or enhancements, when permitted by applicable law. SunTrust reserves the right to adjust, add, or delete 

benefits and services at any time.

Credit Inquiries

You authorize SunTrust to make or have made any credit, employment, and investigative inquiries that 

SunTrust deems appropriate related to the extension or collection of Credit under the Account. If You 

dispute  credit  information  SunTrust  is  reporting  about  You,  You  may  notify  SunTrust  at  Cardholder 

Services, Attention: Dispute Department, P.O. Box 620548, Orlando, FL  32862-0548.

The invalidity of any provision of the Agreement will not affect the validity of any other provision.

Severability

Entire Agreement

This  Agreement,  as  modified  from  time  to  time  in  accordance  with  applicable  law  by  any  change  in 

terms that SunTrust will deliver to You (in writing or via update to Agreement terms that are published 

at  https://www.suntrust.com/PersonalBanking/EverydayBanking/CreditCards),  constitutes 

the 

entire Agreement between You and SunTrust, and supersedes any prior negotiation or understanding 

between You and SunTrust concerning the subject matter of this Agreement. Section headings are for 

convenience only and are to be disregarded when interpreting this Agreement.

All provisions of this Agreement are valid, enforceable and applicable in New Jersey.

New Jersey Residents

Illegal Transaction

Any financial service that SunTrust provides pursuant to this Agreement may be used for any transaction 

permitted by law in accordance with this Agreement. You agree that illegal use of any financial service 

will be deemed an action of Default and/or breach of contract and that SunTrust may terminate any such 

financial service and/or other related services at SunTrust’s discretion.  You will remain responsible for 

paying for a transaction, even if it is not permissible. If any illegal use occurs, You also agree to waive any 

right to sue SunTrust for such illegal use or any activity directly or indirectly related to it and indemnify 

and hold SunTrust harmless from any suits or other legal action or liability, directly or indirectly, resulting 

from such illegal use.

Emergency Card Replacement and Cash Disbursement

You and any Authorized User agree and authorize SunTrust to provide Your personal data to the Card 

Association, its members, or their respective contractors for the purpose of providing Emergency Card 

Replacement and Emergency Cash Disbursement benefits to You on Your Account.

Arbitration Provision

READ  THIS  PROVISION  CAREFULLY  AS  IT  WILL  HAVE  A  SUBSTANTIAL 

IMPACT ON HOW DISPUTES AND CLAIMS YOU AND WE HAVE AGAINST EACH 

OTHER ARE RESOLVED. 

YOU HAVE THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT AS SET 

FORTH  BELOW.  If  You  do  not  reject  this  arbitration  agreement,  for  a  Claim 

subject to arbitration, neither You nor we will have the right to: (1) have a court 

or  a  jury  decide  the  Claim;  (2)  engage  in  information-gathering  (discovery) 

to  the  same  extent  as  in  court;  (3)  participate  in  a  class  action  in  court  or  in 

arbitration; or (4) join or consolidate a Claim with claims of any other person. 

The right to appeal is more limited in arbitration than in court and other rights in 

court may be unavailable or limited in arbitration. 

Claims Subject to Arbitration. A “Claim” subject to arbitration is any claim, dispute or 

controversy between You and us (other than an Excluded Claim or Proceeding as set forth 

below), whether preexisting, present or future, which arises out of or relates to the Account, 

these rules and regulations, any transaction conducted with us in connection with the Account 

or these rules and regulations, or our relationship. “Claim” has the broadest possible meaning 

and includes initial claims, counterclaims, cross-claims, third- party claims and federal, state, 

local  and  administrative  claims.  It  includes  disputes  based  upon  contract,  tort,  consumer 

rights, fraud and other intentional torts, constitution, statute, regulation, ordinance, common 

law and equity and includes claims for money damages and injunctive or declaratory relief. 

“Claim” also includes disputes concerning communications involving telephones, cell phones, 

automatic  dialing  systems,  artificial  or  prerecorded  voice  messages,  text  messages,  emails 

or facsimile machines and alleged violations of the Telephone Consumer Protection Act and 

other statutes or regulations involving telemarketing. Upon the demand of You or us, Claim(s) 

will be resolved by individual (not class or class-wide) binding arbitration in accordance with 

the terms specified in this arbitration agreement. 

Special  Definition  of  “We,”  “Us”  and  “Our.”  Solely  for  purposes  of  this  arbitration 

agreement, the terms “we,” “us” and “our,” in addition to the meanings set forth in these 

rules  and  regulations,  also  refer  to  SunTrust’s  employees,  officers,  directors,  parents, 

controlling persons, subsidiaries, affiliates, successors and assigns. “We,” “us” and “our” also 

apply to third parties if You assert a Claim against such third parties in connection with a Claim 

You assert against us. 

Excluded  Claim  or  Proceeding.  Notwithstanding  the  foregoing,  “Claim”  does  not 

include  any  dispute  or  controversy  about  the  validity,  enforceability,  coverage  or  scope  of 

this arbitration agreement or any part thereof (including, without limitation, the Class Action 

Waiver set forth below, this sentence, and/or the last sentence of the Survival and Severability 

paragraph below); all such disputes or controversies are for a court and not an arbitrator to 

decide. However, any dispute or controversy that concerns the validity or enforceability of 

the rules and regulations as a whole is for the arbitrator, not a court, to decide. In addition, 

the following claims or proceedings will not be subject to this arbitration agreement: (1) any 

individual action brought by You or us in small claims court or Your state’s equivalent court, 

unless such action is transferred, removed, or appealed to a different court; (2) the exercising 

of any self-help rights, including set-off as described in the paragraph below titled “Right of 

Offset and Security Interest,” or (3) any individual action in court by one party that is limited 

to  preventing  the  other  party  from  using  a  self-  help  remedy  and  that  does  not  involve  a 

request for damages or monetary relief of any kind. The institution and/or maintenance of 

any such right, action or litigation shall not constitute a waiver of the right of either of the 

parties to compel arbitration regarding any other dispute subject to arbitration pursuant to 

this arbitration agreement. Moreover, this arbitration agreement will not apply to any Claims 

that are the subject of (a) a class action filed in court that is pending as of the effective date 

of this arbitration agreement in which You are alleged to be a member of the putative class 

(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement), or (b) a motion to compel arbitration filed by us against You before the effective 

date of this arbitration agreement pursuant to a prior version of this arbitration agreement 

(however,  You  and  we  will  continue  to  be  bound  by  any  prior  version  of  this  arbitration 

agreement). 

Federal Arbitration Act.  Notwithstanding any choice of law or other provision in these 

rules and regulations, the parties agree and acknowledge that this agreement evidences a 

transaction involving interstate commerce and that the Federal Arbitration Act (Title 9 of the 

United States Code) (“FAA”) shall govern its interpretation and enforcement and proceedings 

pursuant thereto. To the extent state law is applicable under the FAA, the law of the state 

governing Your account relationship with us shall apply. 

Arbitration Class Action Waiver. Notwithstanding any other provision of these rules and 

regulations, if either You or we elect to arbitrate a Claim, neither You nor we will have the 

right: (a) to participate in a class action, private attorney general action or other representative 

action in court or in arbitration, either as a class representative or class member; or (b) to join 

or consolidate Claims with claims of any other persons. No arbitrator shall have authority to 

conduct any arbitration in violation of this provision. (Provided, however, that the Class Action 

Waiver does not apply to any lawsuit or administrative proceeding filed against us by a state 

or federal government agency even when such agency is seeking relief on behalf of a class of 

borrowers including You. This means that we will not have the right to compel arbitration of 

any claim brought by such an agency).  

Arbitration Procedures. If You or we elect to arbitrate a Claim, the electing party must 

notify the other party in writing. This notice can be given after the beginning of a lawsuit and 

can be given in papers filed in the lawsuit. Otherwise, Your notice must be sent to SunTrust 

Bank  Legal  Department,  Attn:  General  Counsel-  Arbitration  Election,  Mail  Code  0643,  303 

Peachtree Street, N.E., 9th Floor, Atlanta, Georgia 30308, and our notice must be sent to the 

most recent address for You in our files. Any arbitration hearing that You attend must take place 

in a venue reasonably convenient to You. If a party files a lawsuit in court asserting Claim(s) 

that are subject to arbitration and the other party files a motion to compel arbitration with 

the court which is granted, it will be the responsibility of the party prosecuting the Claim(s) to 

commence the arbitration proceeding with an arbitration administrator in accordance with 

this arbitration agreement and the administrator’s rules and procedures. Even if all parties 

have opted to litigate a Claim in court, You or we may elect arbitration with respect to any 

Claim made by a new party or any Claim later asserted by a party in that or any related or 

unrelated lawsuit (including a Claim initially asserted on an individual basis but modified to 

be  asserted  on  a  class,  representative  or  multi-party  basis).  Nothing  in  that  litigation  shall 

constitute a waiver of any rights under this arbitration agreement. 

The arbitration will be administered by JAMS, 1920 Main Street, Suite 300, Irvine, CA 92614, 

www.jamsadr.com, 1-800-352-5267. The rules and forms of JAMS may be obtained by writing 

to JAMS at the address listed above or visiting their website. If JAMS is unable or unwilling 

to  serve  as  administrator,  the  parties  may  agree  upon  another  administrator  or,  if  they 

are  unable  to  agree,  a  court  shall  determine  the  administrator.  No  company  may  serve  as 

administrator, without  the  consent  of  all  parties, if  it  adopts  or  has  in  place  any formal  or 

informal policy that is inconsistent with and purports to override the terms of this arbitration 

agreement. The arbitration will proceed in accordance with this arbitration agreement and 

the  administrator’s  rules  and  procedures  in  effect  at  the  time  of  commencement  of  the 

arbitration including any expedited procedures but in the event of a conflict, the provisions of 

this arbitration agreement shall control. 

A  single  arbitrator  will  be  appointed  by  the  administrator  and,  unless  You  and  us  agree 

otherwise, must be a practicing attorney with ten or more years of experience or a retired 

judge.  The  arbitrator  will  not  be  bound  by  judicial  rules  of  procedure  and  evidence  that 

would  apply  in  a  court,  nor  by  state  or  local  laws  that  relate  to  arbitration  provisions  or 

proceedings.  The  arbitrator  will  honor  and  enforce  statutes  of  limitation  and  claims  of 

privilege  recognized  under  applicable  law.  In  determining  liability  or  awarding  damages  or 

other relief, the arbitrator will  follow the applicable  substantive law, consistent with  these 

rules and regulations and the FAA, that would apply if the matter had been brought in court. 

The arbitrator may award any damages or other relief or remedies that would apply under 

applicable  law  to  an  individual  action  brought  in  court.  For  Claim(s)  that  total  less  than 

$75,000 and at Your written request, we will pay all filing, hearing and/or other fees charged 

by the administrator and arbitrator to You for Claim(s) asserted by You in arbitration after You 

have paid an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal 

court (whichever is less) in the judicial district in which You reside. If You have already paid a 

filing fee for asserting the Claim(s) in court, You will not be required to pay that amount again. 

In addition, the administrator may have a procedure whereby You can seek a waiver of fees 

charged to You by the administrator and arbitrator. We will always pay any fees or expenses 

that we are required to pay by law or the administrator’s rules or that we are required to pay 

for this arbitration agreement to be enforced. The arbitrator will have the authority to award 

attorneys and expert witness fees and costs to the extent permitted by either these rules and 

regulations, the administrator’s rules or applicable law. The arbitrator shall award You Your 

reasonable attorneys’ and expert witness fees and costs (a) if and to the extent You prevail 

on  Claim(s)  You  assert against us  in  an individual  arbitration  commenced by You, or (b)  to 

the extent required under applicable law for this arbitration agreement to be enforced. The 

arbitrator shall write a brief explanation of the grounds for the decision. A judgment on the 

award may be entered by any court having jurisdiction. 

Survival  and  Severability.  This  arbitration  agreement  shall  survive  the  closing  of  Your 

Account  and  the  termination  of  any  relationship  between  us,  including  the  termination  of 

these rules and regulations. If any part of this arbitration agreement is deemed or found to be 

unenforceable for any reason, the remainder shall be enforceable, except that: (a) The parties 

to  these  rules  and  regulations  acknowledge  that  the  Class  Action  Waiver  is  material  and 

essential to the arbitration of any disputes between the parties and is non severable from this 

arbitration agreement. If the Class Action Waiver is limited, voided or found unenforceable 

as to any Claim(s), then the parties’ arbitration agreement (except for this sentence) shall be 

null and void with respect to such Claim(s) (but not as to any other Claim(s) that have been 

or are later brought), subject to the right to appeal the limitation or invalidation of the Class 

Action Waiver. The parties acknowledge and agree that under no circumstances will a class 

action be arbitrated; and (b) If a Claim is brought seeking public injunctive relief and a court 

determines that the restrictions in the paragraph titled “Class Action Waiver” or elsewhere 

in this agreement prohibiting the arbitrator from awarding relief on behalf of third parties 

are unenforceable with respect to such Claim (and that determination becomes final after 

all  appeals  have  been  exhausted),  the  Claim  for  public  injunctive  relief  will  be  determined 

in court and any individual Claims seeking monetary relief will be arbitrated. In such a case 

the  parties  will  request  that  the  court  stay  the  Claim  for  public  injunctive  relief  until  the 

arbitration award pertaining to individual relief has been entered in court. In no event will a 

Claim for public injunctive relief be arbitrated. 

Effect  of  Arbitration  Award.  The  arbitrator’s  award  shall  be  final  and  binding  on  all 

parties, except for any right of appeal provided by the FAA. However, if the amount of the 

Claim exceeds $150,000 or involves a request for injunctive or declaratory relief that could 

foreseeably involve a cost or benefit to either party exceeding $150,000, any party can, within 

thirty (30) days after the entry of the award by the arbitrator, appeal the award to a three- 

arbitrator  panel  administered  by  the  Administrator.  The  panel  shall  reconsider  anew  any 

aspect of the initial award requested by the appealing party. The decision of the panel shall 

be by majority vote. Reference in this arbitration provision to “the arbitrator” shall mean the 

panel if an appeal of the arbitrator’s decision has been taken. The costs of such an appeal will 

be borne in accordance with the above paragraph titled “Arbitration Procedures.” Any final 

decision of the appeal panel is subject to judicial review only as provided under the FAA. No 

arbitration award involving the parties will have any preclusive effect as to issues or claims 

in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration 

award  in  prior  disputes  involving  other  parties  have  preclusive  effect  in  an  arbitration 

between the parties to this agreement. 

Notice and Cure; Special Payment. Prior to initiating a Claim, You may give us a written 

Claim Notice describing the basis of Your Claim and the amount You would accept in resolution 

of the Claim, and a reasonable opportunity, not less than thirty (30) days, to resolve the Claim. 

Such a Claim Notice must be sent to us by certified mail, return receipt requested, at SunTrust 

Bank Legal Department, Attn: General Counsel- Claim Notice, Mail Code 0643, 303 Peachtree 

Street, N.E., 9th Floor, Atlanta, Georgia 30308. This is the sole and only method by which You 

can submit a Claim Notice. If (i) You submit a Claim Notice in accordance with this Paragraph 

on  Your  own  behalf  (and  not  on  behalf  of  any  other  party);  (ii)  You  cooperate  with  us  by 

promptly providing the information we reasonably request; (iii) we refuse to provide You with 

the  relief  You  request;  and  (iv)  the  matter  then  proceeds  to  arbitration  and  the  arbitrator 

subsequently  determines  that  You  were  entitled  to  such  relief  (or  greater  relief),  You  will 

be entitled  to a minimum award  of  at least $7,500 (not  including  any arbitration  fees and 

attorneys’ fees and costs to which You will also be entitled). We encourage You to address all 

Claims You have in a single Claim Notice and/or a single arbitration. Accordingly, this $7,500 

minimum award is a single award that applies to all Claims You have asserted or could have 

asserted in the arbitration, and multiple awards of $7,500 are not contemplated. 

Right to Reject Arbitration Agreement. You may reject this arbitration agreement and 

therefore not be subject to being required to resolve any claim, dispute or controversy by 

arbitration. To reject this arbitration agreement, You and only You personally, must send us 

written notice of Your decision so that we receive it at the address listed below within forty-

five (45) days of the opening of Your Account. Such notice must include a statement that You 

wish  to  reject  the  arbitration  agreement  section  of  these  rules  and  regulations  along  with 

Your name, address, Account name, Account number and Your signature and must be mailed 

to the SunTrust Bank Legal Department, Attn: Arbitration Rejection, P.O. Box 4418, Mail Code 

0643,  Atlanta,  GA  30302-4418.  This  is  the  sole  and  only  method  by  which  You  can  reject 

this arbitration agreement and any attempt to reject this arbitration agreement by any other 

person or through any other method or form of notice, including the filing of a lawsuit, will be 

ineffective. You agree that Your rejection of this arbitration agreement shall not be imputed 

to any other person or entity or be deemed to be a rejection of this arbitration agreement 

by any person or entity other than You. Nor shall Your rejection of this arbitration agreement 

eliminate  the  obligation  of  other  persons  or  entities  who  wish  to  reject  this  arbitration 

agreement to personally comply with the notice and time requirements of this paragraph. 

Rejection of this arbitration agreement will not affect any remaining terms of these rules and 

regulations and will not result in any adverse consequence to You or Your Account. You agree 

that our business records will be final and conclusive with respect to whether You rejected 

this  arbitration  agreement  in  a  timely  and  proper  fashion.  This  arbitration  agreement 

provision will apply to You and us and to Your Account unless You reject it by 

providing proper and timely notice as stated herein. 

Your Billing Rights

under the Fair Credit Billing Act.

Keep this notice for future use.  It informs You about Your rights and SunTrust’s responsibilities 

What to do if You find a mistake on Your Statement

	If You think there is an error on Your Statement, write SunTrust at:

	 SunTrust Bank

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

	In Your letter, give SunTrust the following information:

	 Account information: Your name and Account number

	 Dollar amount: The amount of the suspected error

	 Description of problem:  If You think there is an error on Your Statement, describe what You 

believe is wrong and why You believe it is a mistake.

	You must contact SunTrust:

	 Within 60 days after the error appeared on Your statement.

	 At least 3 business days before an automated payment is scheduled, if You want to stop 

payment on the amount You think is wrong.

	You must notify SunTrust of any potential errors in writing.  You may also call SunTrust, but 

SunTrust is not required to investigate any potential errors and You may have to pay the amount 

in question unless You provide written notice of the suspected error.

What will happen after SunTrust receives Your letter

	When SunTrust receives Your letter, SunTrust must do two things:

	 Within 30 days of receiving Your letter, SunTrust must inform You that SunTrust received 

Your letter; SunTrust will also inform You if SunTrust has already corrected the error.

	 Within 90 days after receiving Your letter, SunTrust must either correct the error or explain 

to You why SunTrust believes the bill is correct.

	While SunTrust investigates whether or not there has been an error:

	 SunTrust  may  not  (1)  attempt  to  collect  the  amount  in  question  or  (2)  report  You  as 

	 The  charge  in  question  may  remain  on  Your  Statement,  and  SunTrust  may  continue  to 

delinquent on that amount;

charge You interest on that amount;

	 While You do not have to pay the amount in question, You are responsible for the remainder 

of Your Balance; and

	 SunTrust may apply any unpaid amount against Your Credit Limit.

	After SunTrust finishes the investigation, one of two things will happen:

	 If SunTrust made a mistake, You will not have to pay the amount in question or any interest 

or other fees related to that amount; or

	 If  SunTrust  does  not  believe  there  was  a  mistake,  You  will  have  to  pay  the  amount  in 

question,  along  with  applicable  interest  and  fees;  SunTrust  will  send  You  a  statement  of 

the amount You owe and the date payment is due; and SunTrust may then report You as 

delinquent if You do not pay the amount SunTrust states that You owe.

	If  You  receive  SunTrust’s  explanation  but  still  believe  Your  bill  is  wrong,  You  must  write  to 

SunTrust within 10 days telling SunTrust that You still refuse to pay.  If You do so, SunTrust 

cannot  report  You  as  delinquent  without  also  reporting  that  You  are  questioning  Your  bill.  

SunTrust must tell You the name of anyone to whom SunTrust reported You as delinquent, 

and  SunTrust  must  let  those  organizations  know  when  the  matter  has  been  settled  between 

SunTrust and You.

	If SunTrust does not follow all of the rules above, You do not have to pay the first $50 of the 

amount You question even if Your bill is correct.

Your rights If You are dissatisfied with a Purchase

	If You are dissatisfied with the goods or services that You Purchase with Your Card/Account, 

and You have tried in good faith to correct the problem with the merchant, You may have the right 

not to pay the remaining amount due on the Purchase.  To use this right, all of the following must 

be true:

	 The Purchase must have been made in Your home state or within 100 miles of Your current 

mailing address, and the purchase price must have been more than $50.  (Note:  Neither of 

these conditions applies if Your Purchase was based on an advertisement SunTrust mailed 

to You, or if SunTrust owns the company that sold You the goods or services.)

	 You must have used Your Card for the Purchase.  Purchases made with cash advances 

from an ATM or with a check that accesses Your Account do not qualify.

	 You must not yet have fully paid for the Purchase.

	If  all  of  the  criteria  above  are  met  and  You  are  still  dissatisfied  with  the  purchase,  contact 

SunTrust in writing at:

	 SunTrust Bank

While SunTrust investigates, the same rules apply to the disputed amount as discussed above.   After 

source, (3) make a wire transfer, (4) buy foreign currency, (5) buy traveler’s checks, (6) buy money orders, 

SunTrust finishes the investigation, SunTrust will tell You SunTrust’s decision. At that point, if SunTrust 

(7) buy lottery tickets, or (8) buy gambling chips or wagers.

thinks You owe an amount and You do not pay, SunTrust may report You as delinquent. 

Definitions

and conditions of this Agreement.

Account – The credit card Account(s) SunTrust approves for Your use that is/are subject to the terms 

Credit Limit is stated on the Card Mailer.

Agreement – Your Card Account Agreement with SunTrust for the Account, which contract is made up of 

these terms and conditions, Your application or response to SunTrust’s solicitation, and the documents 

that accompany delivery of Your Card (Card Mailer).

APR (Annual Percentage Rate) – The cost of Your Credit as a yearly rate.  Different APRs may apply 

to different Balances on Your Account, such as Your Balance on Purchases or Your Balance on Cash 

Advances.    SunTrust  uses  the  applicable APR  to  calculate  the  Interest  Charge  that  You  owe  on  the 

Account.  The Card Mailer discloses applicable APRs and whether the Account is subject to a Variable 

or Non-Variable APR.

Non-Variable APR – The DPR subject to the Non-Variable Rate will be based on an APR that does 

not vary with changes in an Index Rate.  The Card Mailer discloses the APR for the Non-Variable Rate 

against SunTrust.

as of the date Your Account was opened.

Cash Advance Credit Limit – The maximum amount of Credit that SunTrust establishes from time to time 

and makes available to You on the Account for Cash Advances.  Any Cash Advance Credit Limit SunTrust 

establishes may be less than the Credit Limit that otherwise applies to Your Account.  The Cash Advance 

Cash Equivalent Transactions – Transactions performed using a merchant or service provider that Visa® 

or MasterCard® identifies as a seller of travelers checks, foreign currency, money orders, wire transfers, 

lottery tickets, funds used for wagers or gambling, or similar products or services. These transactions are 

treated as Cash Advances on Your Account.

Closing Date – The last day of a Billing Period.

Convenience Check – A check that the Bank provides which You may use to access Your Account to 

make a Purchase or a Balance Transfer.

Covered Provider – means any third party that provides any product or service in connection with the 

Credit if (and only if) You assert a Claim against such third party in connection with a Claim You assert 

Credit – means the credit extension You receive under this Agreement.

Credit Limit – Your Credit Limit will appear on each monthly Statement.

For Accounts with Spending Limits:  The maximum amount of Credit that SunTrust establishes 

from time to time and makes available to You on the Account.  

For Accounts with no Pre-Set Spending Limits: No pre-set spending limit does not mean unlimited 

spending. Your Account will be assigned a revolving Credit Limit. SunTrust may restrict the amount of 

Your Credit Limit that is available for Balance Transfers. For Cash Advances, You may only spend up 

to Your assigned Cash Advance Credit Limit. For Purchases, You may be authorized to exceed Your 

assigned Credit Limit. Each transaction You make is authorized based on factors such as (1) Your 

Account history; (2) credit record; (3) absence or presence of suspected fraud; and (4) performance 

and delinquency patterns. If You attempt to make a Purchase transaction that exceeds your Credit 

Limit, Your Account will be evaluated based upon the length of time Your Account has been open and 

Account usage, performance and delinquency patterns with SunTrust or with Your other creditors, 

and Your ability to pay. In certain circumstances, SunTrust may ask for additional financial records 

to authorize a transaction. If You are authorized to exceed Your Credit Limit, You will be required to 

pay, as part of your Minimum Payment, the amount by which Your New Balance exceeds Your Credit 

Limit. SunTrust encourages You to provide us with notice of forthcoming unusual activity, such as, 

high transaction amounts, high velocity, or changes in geographic patterns.

Default – Subject to applicable law and any right that You may have under that law, SunTrust may require 

immediate payment of Your entire Account Balance and You will be in Default if (1) You do not make at least 

the Minimum Payment on or before the payment Due Date, (2) a Cardholder or Authorized User exceeds 

or tries to exceed the Credit Limit without SunTrust’s permission, (3) A payment You make is rejected or 

cannot  be  processed,  (4)  SunTrust  reasonably  believes  that  a  Cardholder’s  ability  to  pay  SunTrust  is 

materially impaired (for example, if You become subject to bankruptcy or insolvency proceedings or if 

an attachment or garnishment proceedings are instituted against You or Your property), (5) You provide 

SunTrust with false, misleading or fraudulent information or a false signature, (6) a Cardholder dies or is 

legally declared incompetent or incapacitated, (7) You fail to comply with any provision of this Agreement, 

(8) You or an Authorized User makes illegal use of any financial service under the Account or (9) You or 

an Authorized User continues to use an Account or Card that has been closed.

DPR (Daily Periodic Rate) – the daily periodic rate is calculated from the applicable APR.  The DPR is 

equal to the applicable APR divided by 365 (or 366 in a leap year).  SunTrust may use DPR to calculate 

the Interest Charge as described in this Agreement.  Interest Charges resulting from the application of 

DPRs will accrue daily and be calculated on the Average Daily Balances (including new transactions) 

for  each  Account  feature  (Purchases,  Cash  Advances,  Balance  Transfers,  Overdraft  Advances,  and 

Promotional Balances).

Due Date – This is the date by which SunTrust must receive Your payment in order for it to be on time.  

Your Due Date will be stated on Your Statement.  It will occur on the same calendar day of each month.  

It will be at least 21 days after the date SunTrust mails Your Statement and at least 25 days after the end 

of Your most recently concluded Billing Period (Closing Date).  To be timely, SunTrust must receive Your 

payment on or before the Due Date and by the time stated on Your Statement.  If no time is stated on 

Your Statement, Your payment is timely if SunTrust receives it by 5 p.m. Eastern Time on the Due Date; 

provided, however, that if You make a payment directly to SunTrust personnel at a SunTrust branch, Your 

payment will be credited to Your Account same day as the day of the payment.  Payments initiated through 

SunTrust’s automated telephone service, with a customer service representative, or via SunTrust’s web 

site will be subject to the 5:00 pm payment cut-off time.

Crediting of Payments to Account:  Payments that SunTrust receives prior to 5:00 p.m. Eastern Time 

at the mailing address shown on the front of Your Statement and in the Standard Payment Instructions 

will be credited to Your Account as of the date of receipt.  Payments that SunTrust receives after 5:00 

p.m. Eastern Time will be credited as of the next day, unless You make the payment directly to SunTrust 

personnel at a SunTrust branch after 5 p.m., as stated above. If SunTrust accepts a payment received at 

any other location than the address stated in Your Statement and in the Standard Payment Instructions, 

with no payment coupon enclosed, or that does not conform to the Standard Payment Instructions, that 

payment may be subject to a delay in crediting of up to 5 days after the date of receipt. This delay may 

result in additional Interest Charges, Other Charges, and possible suspension of Your Account.  Payments 

initiated through SunTrust’s automated telephone service (if available) or via SunTrust’s web site will be 

subject to the 5:00 pm payment cut-off time.  

Grace Period – The time period during which You may avoid paying interest on certain transactions.  As 
stated in the Card Mailer, the Grace Period is at least 25 days after the close of each Billing Period.  This 
Agreement defines the kinds of transactions that are subject to a Grace Period (See Interest Charges and 
Transaction Fees Section).  If a particular transaction is subject to a Grace Period, Your Account starts in 
a Grace Period for that transaction.  The Grace Period will continue if You pay Your New Balance on time 
each Billing Period.  You will lose the Grace Period if You do not pay Your New Balance in a given Billing 
Period.  To regain Your Grace Period after You lose it, You must pay Your New Balance on time for 1 Billing 
Period.  If You lose Your Grace Period for transactions to which the Grace Period previously applied, You 
will owe interest on any unpaid Balance.  Interest on those transactions will begin to accrue from the end 
of the Billing Period for which You failed to pay Your New Balance.  For any such transactions that You 
make after You lose Your Grace Period, You will pay interest from the Transaction Date until the time that 

You regain the Grace Period for transactions of this type.

Index Rate – The rate used for making variable rate adjustments to Your APR.  The Index Rate is the 
Prime Rate as quoted in the “Money Rates” section of The Wall Street Journal (Eastern Edition) on the 
28th day (or if the 28th day is not a business day, the next business day thereafter) of the prior calendar 
month.  If The Wall Street Journal (Eastern Edition) is not published or the Prime Rate is not given on 
any of these dates, then the Index Rate will be determined by using the immediately preceding published 
Prime Rate for such date.  If the Prime Rate is no longer available, SunTrust will choose a new index and 
notify You as required by applicable law.  Index Rate changes will be effective on Your Billing Period that 
commences on or after the first day of the next succeeding month after the Index Rate is published. (For 
example, if a new Index Rate is published on June 28th, the new APR would be effective as of the first day 
of the Billing Period that commences July 1 or after).  An Index Rate increase will increase the applicable 

APR, which may increase Your Minimum Payment.

Interest Charge – The cost of Your Credit on the Account as a dollar amount that SunTrust derives by 

applying Your DPR to the Average Daily Balance.

Items – Statements, sales drafts and/or payment instruments.

Joint Ownership Considerations – If a deposit Account (i.e. Protected Account) is jointly owned, any 
owner of BOTH the deposit Account AND the Credit Card Account (i.e. the Protector Account) may 
enroll in overdraft protection without the consent of the other owners of that deposit Account.  However, 
any  owner  of  either  the  deposit  Account  OR  Credit  Card  Account  may  cancel  overdraft  protection 
without the consent of other owners.  If a jointly owned deposit Account is enrolled in overdraft protection: 
(i) all deposit Account holders will be responsible for all overdraft protection advances regardless of which 
person writes a check or initiates a transaction that causes an overdraft (e.g. as a debit Card Purchase); 
and (ii) all deposit Account holders authorize us to share information about the Protected Account with 
each owner of Protector Account, such as type of Account and partial Account number.  We reserve 
the right to cancel, suspend, or change the terms or conditions of Your overdraft protection service at 

any time, for any reason.

Late Payment – A payment that You make that SunTrust does not receive before the Due Date.

Margin – The rate added to the Index Rate to determine Your APR.

Minimum Payment – The Minimum Payment due on Your Account as shown on Your Statement.

New  Balance  –  The  entire  Balance  of  Purchases,  Cash  Advances,  Overdraft  Advances,  Balance 
Transfers  and  any  Promotional  Balances  outstanding  on  Your Account  on  the  Closing  Date,  plus  all 
accrued Interest Charges and Other Charges as of such date.

Other Charges – Charges to Your Account as described in the Other Charges Section of this Agreement, 
including fees for:  Late Payments*, Annual Fee, Returned Payments*, Stop Payments*, Documentation*, 
and Phone Payments*.  *SunTrust will consider reversal of these Other Charges fees on open Accounts 
in good standing if circumstances warrant such consideration, such as claims of Bank errors and other 

Overdraft Advance – Credit SunTrust extends to You in the form of a loan from the Account to cover an 
overdraft on a deposit account that You designate at SunTrust.  You must enroll in the SunTrust overdraft 

protection program to receive this form of Credit.

Promotional Balance – Credit SunTrust extends for an introductory and other designated Purchase or 
Balance Transfer transaction, subject to discounted fees and/or a different DPR than your standard DPR 
for Purchases.  Your use of a Promotional Offer from SunTrust results in a Promotional Balance.

Promotional Rate – The DPR applied to Promotional Balances.

Protected Account – An eligible SunTrust Consumer Checking Account, Savings Account, or Money 
Market Savings Account linked to this SunTrust Consumer Credit Card for overdraft protection.

Protector Account – Your SunTrust Consumer Credit Card Account.

Purchase  –  Credit  SunTrust  extends  to You  when You  or  an Authorized  User  (1)  use(s)  the  Card  or 
Account to purchase goods, labor, insurance or services through sellers and lessors that honor Your Card 
or Account for the purpose of completing a Purchase or (2) use(s) a Convenience Check or other Credit 
instrument that SunTrust provides for You to make a Purchase.

Returned Payment – A payment that You make that Your financial institution does not honor.  If You 
have a Returned Payment, SunTrust will assess a fee in accordance with the terms of this Agreement.  If 
SunTrust resubmits a Returned Payment and Your financial institution subsequently honors it, SunTrust 
will still assess a Returned Payment fee because Your financial institution originally returned the payment 
as unpaid.  If Your financial institution returns a payment more than once, SunTrust will not charge more 
than one Returned Payment fee.  If You make a new payment to SunTrust, however, and Your financial 
institution does not honor it, SunTrust will assess an additional Returned Payment fee.

Savings Account – the Savings Account (called “Secured Card Savings Account”) that You opened and 
maintain and pledged (via security interest) to SunTrust to secure payment of your outstanding Balance.

Delinquency Triggering Event – A Delinquency Triggering Event occurs if You fail to make a Minimum 

Payment within 60 days of its payment Due Date.

mitigating factors.

Variable APR –The variable APR will be based on the Index Rate plus a Margin.  The Card Mailer 

discloses  the APR  for  the  Variable  Rate.     An  increase  in  the  Index  Rate  may  result  in  a  higher 

Minimum Payment.  

Assign – SunTrust Assigns Your Account and this Agreement if SunTrust sells or transfers to another 

party any or all of SunTrust’s rights or obligations under this Agreement, including any amount that You 

owe SunTrust on the Account.  If SunTrust Assigns Your Account, the party who receives the assignment 

will have SunTrust’s rights under this Agreement, subject to the extent of the assignment.

Authorized Charges – Any Purchases, Balance Transfers, Cash Advances, Overdraft Advances, and 

Promotional Balances that You or any Authorized User makes on the Account and any fees and Interest 

Charges owing on the Account.

Authorized User – Any person You authorize to use the Card (whether Cardholder or not and whether or 

not such use exceeds the limit You authorized or intended).

Average Daily Balance – To get the Average Daily Balance, SunTrust adds the outstanding Balance 

(including new transactions and deducting payments and credits) for each transaction type for each day in 

the Billing Period; SunTrust adds together all the daily Balances for each separate transaction type, and 

then divides by the number of days in the Billing Period.

Balance – Every charge on the Account, including transactions that You make and Interest Charges and 

fees that SunTrust assesses, falls into a specific Balance, such as the Balance on Purchases, Balance 

Transfers, Cash Advances, Overdraft Advances, and Promotional Balances.  Fees that are based on a 

specific transaction are assigned to the same Balance as the applicable transaction.  For example, a 

foreign transaction fee on a Purchase is assigned to the Balance on Purchases.  Fees that are not specific 

to a given transaction with the Card (like a Returned Payment) are assigned to the Balance on Purchases.

Balance  Transfer  –  Credit  SunTrust  extends  resulting  from  a  Balance  Transfer  that  You  request  by 

any means (including telephone, Convenience Check, or Balance Transfer request form that SunTrust 

provides).  SunTrust’s policy is not to allow You to transfer any Balance You owe from any other account 

with SunTrust or SunTrust’s respective affiliates. SunTrust may permit You to transfer balances from other 

credit card companies or financial institutions to Your Account up to the amount of Your Credit Limit.  If 

You request an amount that SunTrust does not approve, SunTrust may process a partial Balance Transfer 

for less than the amount that You requested or SunTrust may decline the entire request. SunTrust is not 

liable if SunTrust does not approve a requested Balance Transfer (in whole or in part). Balance Transfer 

requests that are incomplete or illegible will not be approved. SunTrust reserves the right to make Balance 

Transfers in the order SunTrust selects.  In order to preserve Your dispute rights, You should not transfer 

balances from other credit card companies or financial institutions if those balances are in dispute. You 

should  allow  up  to  8  weeks  for  Balance  Transfers  to  be  completed.    You  should  continue  to  monitor 

the other accounts and continue to pay the minimum payment due on those accounts until You receive 

statements  from  those  creditors  showing  that  the  balances  have  been  paid  in  full.    This  confirmation 

may  not  happen  until  after  the  transactions  appear  on  the  Statement  SunTrust  sends  You.    You  are 

solely responsible for any late payments, ongoing finance charges and disputed amounts on Your other 

accounts. If You want Your other accounts closed following a Balance Transfer, You are responsible for 

doing so.

Billing Period – The time interval between the dates of Your regular billing Statements. Your first Billing 

Period may be less than one month. All Credit terms, including Minimum Interest Charges, will apply in 

each Billing Period including the first Billing Period.

Card – Your Card is/are the physical Card(s), the Account number, or any device (such as a check) that 

You or an Authorized User can use to access Your Account.

Card Association – the applicable credit card association through which Your Card Account is sponsored 

(e.g., Visa® or MasterCard®).

Cardholder  –  The  natural  person  to  whom  SunTrust  issues  a  Card  at  his/her  request  or  application, 

or a natural person who has agreed to pay obligations arising from another person’s use of the Card 

or Account.

Card Mailer – the mail that delivers Your Card and includes Your Agreement and other terms associated 

with Your Card Account when SunTrust sends Your Card to You.

Cardholder Services, P.O. Box 620548, Orlando, FL 32862-0548

Attn: Dispute Department

Cash Advance – Credit SunTrust extends to You in the form of a loan from the Account. A Cash Advance 

occurs when You:  (1) obtain cash from an ATM (automated teller machine), (2) obtain cash from any other 

Standard Payment Instructions – These instructions require You to pay your credit Card bill as follows.  
Pay (1) in U.S. dollars, (2) not in cash, unless You pay at one of SunTrust’s branches, (3) from a U.S. 
deposit account or cashier’s check drawn on a U.S. financial institution, (4) without restrictive language 
(e.g., “payment in full”) included or attached to the payment, and (5) not from a credit account that Sun-
Trust provides You, such as a Convenience Check drawn on this Account.  If You make payment in a 
paper form (like a check, money order, or cashier’s check), You must include the payment coupon from 
Your Statement or write Your Card Account number on the payment.  If SunTrust decides in the Bank’s 
discretion to accept a form of payment that does not meet these Standard Payment Instructions, SunTrust 
does not waive the Bank’s right to continue to require payments that comply with these instructions.  If 
SunTrust decides to accept a payment that You make in a foreign currency, SunTrust will choose the 
conversion rate to apply.  The date You mail the payment is different from the date the Bank receives the 
payment.  The payment date is the date that the Bank receives Your payment in accordance with these 
Standard Payment Instructions.  If You fail to comply with these Standard Payment Instructions, credit to 
Your Account for the payment may be delayed.  This delay may result in additional Interest Charges, Other 
Charges, and possible suspension of Your Account.  Contact SunTrust at 1-800-477-9702 to inquire about 
phone pay.  Mailed payments should be sent to:

SunTrust Bank
Cardholder Services
P.O. Box 791278
Baltimore, MD  21279-1278

NOTE:  Any disagreement that You may have with respect to charges on Your Statement must be pre-
sented to SunTrust in writing separately from your payment and to a different address than where Your 
payments are sent.  (See the “Your Billing Rights” Section of this Agreement.)

Statement – SunTrust will send You a bill at the end of each Billing Period if Your Account has a debit 
Balance of any amount or a credit Balance of more than $1, unless SunTrust has decided Your Account 
is uncollectible or has closed or suspended Your Account for collection proceedings against You.  The 
Statement will tell You the total Balance that You owe the Bank as of the end of the last Billing Period.  It 
will also tell You the Minimum Payment that You must pay the Bank by the stated Due Date.

SunTrust – means (1) SunTrust Bank, the bank that is providing You Credit, and will include (2) any 
person(s) to whom the Credit is transferred or assigned; (3) any Covered Provider; (4) the parents, con-
trolling  persons,  subsidiaries  and  affiliates  of  the  companies  in  (1)-(3)  above;  (5)  the  successors  and 
predecessors  of  the  companies  in  (1)-(4)  above;  and  (6)  the  officers,  directors  and  employees  of  the 
companies in (1)-(5) above.  SunTrust may also be referred to as “the Bank.” Solely for purposes of the 
Arbitration Provision contained in this Agreement, the term “SunTrust” shall also apply to any third parties 
if You assert a Claim against such third parties in connection with a Claim You assert against SunTrust.

Termination Date – This is the last day a Promotional Rate will apply to a Promotional Balance.  It will 
be the earlier of (1) the last day specified in the Promotional Balance offer or (2) the date identified in any 
notice to You when a Delinquency Triggering Event occurs.

Transaction Date – The Transaction Date of a Purchase is the sale date.  The Transaction Date of a 
Balance Transfer, Cash Advance, or Overdraft Advance is the date that You request such a transaction.

You, Your and Yours – means the Cardholder(s).

1The Personal Deposit Account Fee Schedule is accessible at https://www.suntrust.com/Static/
Documents/Personal_Banking/Deposit_Account_Disclosures/FSRETAILE.pdf. 
SunTrust now Truist, Member FDIC. ©2020 Truist Financial Corporation. SunTrust®,
Truist and the SunTrust logo are service marks of Truist Financial Corporation.         
All rights reserved. 

 
 
The pricing addendum for the SunTrust Secured Card with Cash Rewards is accurate as of June 30, 2021. 

Interest Rates and Interest Charges 

Annual Percentage Rate 
(APR) for Purchases 

Prime Rate + 16.74% 
This APR will vary with the market based on the Prime Rate. 

APR for Balance 
Transfers 

Prime Rate + 16.74% 
This APR will vary with the market based on the Prime Rate. 

APR for Cash Advances 
and Overdraft Advances 

Prime Rate + 21.74% 
This APR will vary with the market based on the Prime Rate. 

Paying Interest 

Your due date is at least 25 days after the close of each billing cycle. We will not charge you 
any interest on purchases if you pay your entire balance by the due date each month. We 
will begin charging Interest on Cash Advances and Balance Transfers on the transaction 
date. 

Minimum Interest Charge 

If you are charged interest, the charge will be no less than $0.50. 

Fees 

Annual Fee 

Transaction Fees 
• Balance Transfer
• Cash Advance
• Foreign Transaction

Penalty Fees 
• Late Payment
• Return Payment

• $32

• $10.00 or 4% of the amount of the transfer, whichever is greater.
• $10.00 or 4% of the amount of each advance, whichever is greater.
• 3% of each transaction after conversion to U.S. dollars.

• Up to $39
• Up to $39

How We Will Calculate Your Balance: We use a method called "average daily balance” (including new transactions). 

Prime Rate: We use the prime rate quoted in the “Money Rates” section of The Wall Street Journal on the 28
28

th day is not a business day, the next business day thereafter) of the prior calendar month. 

th day (or if the 

SunTrust Bank, now Truist Bank, Member FDIC. ©2020 Truist Financial Corporation. SunTrust®, the SunTrust logo, and Truist are service marks of Truist 
Financial Corporation. All rights reserved. 

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