Arrowhead Visa® Credit Card 
Agreement and Disclosure  Part 2 of 2 

Important - Retain For Your Records 

   Effective:  April 1, 2018 

CARD AGREEMENT 

This Visa Credit Card Agreement and Disclosure (“Agreement”) is your contract with us.  The Account Opening Disclosure 
document, labeled as Part 1 of 2, is a part of this agreement.  The Account Opening Disclosure shows important information 
about your account, such as your annual percentage rate and certain fees.  Any amendments to this agreement are also 
part of this agreement.  Please read all parts of this agreement and keep it for your records.   

DEFINITIONS 

The following definitions apply to this Agreement: 

•  ACCOUNT: The line of credit  associated  with  your Arrowhead Visa Credit Card  or Visa Classic Secured Credit 

Card account with us. 

•  ACCOUNT BALANCE:  All authorized charges, plus any finance charges assessed on your account, plus any other 

fees and charges which you owe to us under the terms of this agreement. 

•  AUTHORIZED USER:  Any person you allow to use your account with a card we provided with that person’s name. 
•  BILLING CYCLE:  The period of time between each date when we create a periodic statement for your account.  A 
billing cycle is usually 28—30 days.  For each billing cycle, your statement will show any transactions, other charges, 
payments and other credits posted during that billing cycle. 

•  CARD:  The Arrowhead Visa Credit Card issued to you (and any duplicates and renewals we may issue) used to 

access your account to obtain credit.  

•  CONSUMER REPORTING AGENCY:  An organization, such as Experian, Equifax and TransUnion, that compiles 
credit information for the purpose of generating consumer credit reports.  It is also known as a “credit bureau” and 
a “credit reporting agency.”  

•  LATE PAYMENT:  A payment is late if you do not pay at least an amount equal to the minimum monthly payment 

by the payment due date.  

•  RETURNED PAYMENT:  A payment not honored by your financial institution.  
•  TRANSACTION:  A purchase, balance transfer or cash advance, as applicable.  
•  YOU, YOUR, and YOURS:  Each and all of those who apply for or use the card and/or VISA Credit Card Account. 
•  WE, US, and OUR:  ARROWHEAD CREDIT UNION. 

MILITARY LENDING NOTICE 

Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of 
consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may 
not  exceed  an  annual  percentage  rate  of  36  percent.  This  rate  must  include,  as  applicable  to  the  credit  transaction  or 
account: The costs associated with credit insurance premiums, fees for ancillary products sold in connection with the credit 
transaction; any application fee charged (other than certain application fees for specified credit transactions or accounts); 
and any participation fee charged (other than certain participation fees for a credit card account). 
Call (888) 644-2183 to hear the above disclosures and a description of your payment obligations. 

YOUR ACCOUNT 

BINDING  AGREEMENT:  This  agreement  takes  effect  once  you  use  your  card.    Even  if  you  do  not  use  your  card,  this 
agreement  will  take  effect  unless  you  contact  us  to  cancel  your  account  within  thirty  (30)  days  after  we  sent  you  this 
agreement.  

ACCOUNT USE:  Your account use is subject to this agreement.  All transactions are subject to our approval.  You may 
use your card to purchase goods and services in person, online, and by mail or telephone from merchants and others who 
accept Visa credit cards.  In addition, you may obtain cash advances from the Credit Union, from other financial institutions 
or  select  merchants  participating  in  the  Visa  program  and  from  automated  teller  machines  (ATMs),  such  as  Visa  ATM 
Network, that provide access to the Visa system.  Not all merchants or ATMs provide such access.  You will need to use 
your personal identification number (PIN) to obtain a cash advance from an ATM. 

RESPONSIBILITY:  You agree to pay all charges (purchases, balance transfers or cash advances) to your account made 
by you or anyone who you authorize to use your account, even if that person exceeds your permission.  You cannot disclaim 

 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
responsibility  by  notifying  us,  although  we  will  close  the  account  if  you  so  request.    Your  obligation  to  pay  the  account 
balance continues even though an agreement, divorce decree, or other court judgment to which we are not a party may 
direct someone else to pay the account balance.  The cards remain our property and you must recover and surrender to us 
all cards upon our request and/or upon termination of this account. 

JOINT ACCOUNTS:  If this is a joint account, each of you will be individually and jointly responsible for paying all amounts 
owed under this agreement.  This means that we can require any one of you individually to pay the account balance.  Each 
of you authorizes the other to make transactions individually.  Any one of you may close the account and such closure will 
be effective as to all of you. 

SIGNATURE REQUIREMENT:  In  order for  your card to be  valid,  you must activate  and sign the card  as  soon  as  you 
receive it. 

CREDIT LIMIT:  We assign a credit limit to your account.  Part of this credit limit may be available for cash advances.  You 
agree to manage  your account so  your account balance (including fees and charges) is not more than  your  credit limit. 
However, if your account balance exceeds your credit limit, you are still obligated to pay us.  We may increase or decrease 
your credit limit at any time and we may notify you of such increase or decrease by mail or through a statement sent to the 
primary accountholder’s address of record, in accordance with applicable legal requirements.  If you object to any credit 
limit  increase,  you  must  notify  us  immediately.    You  may  request  an  increase  to  the  credit  limit  orally,  in  writing,  or 
electronically, but any such request must be approved by us.  Any request from you to reduce or suspend the credit limit 
must be submitted in writing.  If your credit limit is increased, you are immediately responsible for the new credit limit and 
any increase in the account balance even when it differs from an amount previously agreed to orally or in writing. 

CONSUMER PURPOSES:  You may use your account only for personal, family or household uses; you may not use the 
account for business purposes.  If you do use your account for business purposes, this agreement still applies and you must 
pay us for those transactions.  We may close your account if we learn that you are using it for business purposes.  

UNLAWFUL TRANSACTIONS:  Your card or account may not be used directly or indirectly for:  1) any illegal activity or 
transaction; or 2) any gambling, gaming, betting, or similar activity or transaction.  Further, you may not use your card or 
account for the purchase of any goods or services on the Internet that involve gambling, gaming, betting, or any similar 
transaction or activity.  Such transactions include, but are not limited to, any quasi-cash or online gambling transaction, any 
electronic commerce transaction conducted over an open network, and any betting transaction including the purchase of 
lottery  tickets  or  casino  gaming  chips/checks  or  off-track  betting  or  wagering.    However,  in  the  event  that  a  charge  or 
transaction described in this paragraph is approved and processed, you will still be responsible for such charges. If you use 
your  card  or  account  directly  or  indirectly  in  an  unlawful  manner  you  understand  that  your  account  may  be  declared  in 
default and that we may exercise any rights available to us, including, but not limited to, accelerating your account balance 
and demanding immediate payment. 

MOBILE PHONES OR OTHER DEVICES:  Smart phones, tablets and other electronic devices can store your card (such 
as through a mobile wallet). This means they can be used to make purchases or other transactions.  Any such transactions 
are covered by this agreement.  Apps that use your card to make transactions may have separate terms of use.  We are 
not responsible if you violate those terms, or for any consequences resulting from any violation.   

AGREEMENT AND BENEFIT CHANGES 

CHANGES TO THIS AGREEMENT:  Account and agreement terms are not guaranteed for any cycle of time.  We may 
change this agreement for any reason and at any time, subject to applicable law.  This means that we can change rates 
and fees that apply to your account.  It also means we can add, remove, replace or modify provisions of this agreement.  If 
required by applicable law, we will give you notice of the changes.  If you have the right to reject a change, we will notify 
you and tell you how to reject.  If we notify you of a change, we may do so on your periodic statement or send you a separate 
written notice, either of which may be sent to  you in  an electronic format if  you  have agreed to receive notices from us 
electronically.  Except as prohibited by law, any change in terms will apply to your existing account balance as well as to 
future  transactions.    We  may  change  the  terms  of  this  agreement  based  on  information  in  your  credit  report,  market 
conditions, and business strategy or for any other reason. 

CHANGES TO BENEFITS: Any benefit, reward, service or feature offered may change or be discontinued at any time for 
any reason.  Separate terms and conditions will describe any exceptions.  

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ANNUAL PERCENTAGE RATES AND INTEREST CHARGES 

VISA VARIABLE RATE PROGRAM: This section explains how we calculate rates and interest charges applicable to your 
account.  We use annual percentage rates (APRs) to calculate interest charges on your account.  Our VISA program is a 
variable rate program, which means that your APR may increase or decrease each billing cycle while you maintain your 
account with us.  The APR that applies to your account may vary with changes to the Prime Rate (Index).  The Prime Rate 
(Index) is the highest Prime Rate (Index) published in The Wall Street Journal.  In the event that the Prime Rate (Index) 
ceases to be published, changes in your APR will be provided to  you on  your periodic statement or through a separate 
notice.   

Your APR is subject to change each billing cycle based on an increase or decrease in the Prime Rate (Index).  We calculate 
your APR for transactions by adding an amount, which we call the margin, to the Prime Rate (Index) in effect the last day 
of the billing cycle.   You can find the margin, your initial Prime Rate (Index), monthly periodic rate and corresponding APR 
we use for your account in the Account Opening Disclosure.  

Your APR will increase if the Prime Rate (Index) increases and decrease if the Prime Rate (Index) decreases.  If your APR 
increases, then your interest charges and minimum payment due may increase.  If the Prime Rate (Index) changes, we will 
apply the new variable APR starting from the first day of the billing cycle on your periodic statement when we take the Prime 
Rate (Index) from The Wall Street Journal.  The new APR will apply to existing balances, as well as balances added to your 
account after the change.  

There is no minimum or maximum APR that can apply during the term of this agreement.  There are no annual (or other) 
limitations on changes to the APR during the term of this agreement.  Purchases, balance transfers and cash advances are 
all subject to the same APR. The monthly periodic rate is determined by dividing the APR by twelve (12) and will change 
when the APR changes. 

PENALTY ANNUAL PERCENTAGE RATE:  If you have a late or returned payment that causes your account to be sixty 
(60)  days  past  due,  we  may  apply  a  penalty  APR  to  your  account.    We  determine  your  penalty  APR  based  on  your 
creditworthiness.  We will provide you notice of such penalty APR prior to the effective date of the penalty APR. 

The penalty APR will apply to all outstanding balances and future transactions that occur more than fourteen (14) days after 
we  provide  you  notice  of  the  penalty  APR  increase.    The  penalty  APR  will  continue  to  apply  until  you  make  six  (6) 
consecutive minimum monthly payments when due beginning with the first (1st) payment due after the effective date of the 
increase.  After you make six (6) consecutive minimum monthly payments the penalty APR will no longer apply to those 
balances.   If you do not make six (6) consecutive minimum payments on or before the payment due date, we may keep 
the penalty APR on your account indefinitely. 

INTEREST CHARGES:  Interest charges will be imposed on transactions only if you elect not to pay the entire account 
balance shown on your periodic statement for the previous billing cycle by the payment due date shown from the closing 
date of that statement.  If you elect not to pay the entire account balance shown on your periodic statement by the payment 
due date, interest charges will be imposed on the unpaid average daily balance of transactions from the previous statement 
closing date and on the new transactions from the date of posting to your account during the current billing cycle, and will 
continue to accrue until the closing date of the billing cycle preceding the date on which the entire account balance is paid 
in full  

We calculate interest on your account each billing cycle by applying the monthly periodic rate to the average daily balance 
(including  new  transactions).    The  following  explains  how  we  do  this.    To  get  the  average  daily  balance  of  purchase 
transactions: 

•  We take the beginning balance of your account each day and add any new transactions, fees and other charges. 
•  We subtract any credits or payments credited as of that day and any unpaid interest or other finance charges.  

This gives us the  daily balance.   Then,  we add  up  all the daily  balances for the billing cycle and  divide  the total by the 
number of days in the billing cycle.  This gives us the average daily balance.  Your balances, and their corresponding APRs, 
are shown on your periodic statement.  

GRACE PERIOD:  You will not pay any interest on transactions if you pay the account balance in full by the payment due 
date shown on your periodic statement each billing cycle.  We call this a grace period.  Generally you will have at least a 
twenty-one (21) day grace period from the close of each billing cycle to pay the account balance without incurring additional 
interest charges provided that either:  1) we received payment in full of the ending balance for the previous billing cycle by 
the  payment due  date disclosed in the periodic statement for the  previous billing cycle; or  2) the  ending  balance  of the 

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previous billing cycle was $0.  If you have a grace period to pay the account balance for any billing cycle, and do not pay 
the account balance in full during this grace period, interest charges will be assessed on any portion of the account balance 
not  paid  during  the  grace  period  using  the  average  daily  balance  method  as  explained  above.    The  payment  due  date 
disclosed on each periodic statement provided to you is the last day of your grace period for that statement’s billing cycle.  

The following fees will be added to your account, as applicable:  

Fee 

Amount 

About the Fee 

FEES 

Annual Cardholder Fee  None 

Balance Transfer Fee  

None 

Cash Advance Fee 

None 

Foreign Transaction 
Fee 

1% of each transaction in U.S. dollars 
(transactions made in foreign currency) or 
0.8% of each transaction in U.S. dollars 
(transactions made in foreign currency, 
billed in U.S. dollars) 

Late Payment Fee 

Up to $15 

See section entitled “Foreign Transactions” 
below for additional details.  

We have the right to charge you a late 
payment fee of $15 if you do not pay at least 
an amount equal to the minimum monthly 
payment within fifteen (15) days after the 
date the payment is due. The amount of the 
late payment fee will never be higher than 
your minimum monthly payment. 

Over-the-Limit Fee 

None 

Returned Payment Fee  None 

FOREIGN  TRANSACTIONS:    Purchases,  cash  advances,  and  credits  made  in  foreign  currencies  will  be  billed  to  your 
account in U.S. dollars.  The conversion to U.S. dollars will be made in accordance with the Visa operating regulations for 
international  transactions.    In  the  event  that  an  international  transaction  is  converted  to  U.S.  dollars  the  exchange  rate 
between the transaction currency and the billing currency used for processing international transactions will be: 1) a rate 
selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, 
which rate may vary from the rate Visa itself receives; or 2) the government-mandated rate in effect for the applicable central 
processing date.  The rate in effect on the applicable processing date may differ from the rate on the date you used your 
card.    When  a  credit  to  the  account  does  not  fully  offset  a  charge  to  the  account  due  to  changes  in  the  rate,  you  are 
responsible for the difference.  For purchases, cash advances, and ATM and non-ATM cash transactions, we will charge a 
foreign transaction fee in an amount equal to one percent (1%) of the amount of the purchase, cash advance or credit, if 
the  transaction  requires  a  currency  conversion,  or  0.8%  of  the  amount  of  the  purchase,  cash  advance  or  credit,  if  the 
transaction is made in a foreign currency but billed in U.S. dollars.  The above fees for the billing cycle will be shown on 
your periodic statement. 

PAYMENTS 

MINIMUM PAYMENT: Every month, you must pay at least the minimum payment due by the payment due date shown on 
your periodic statement.  The minimum payment due will be 3.00% your account balance, but not less than $25.00; or your 
account balance if it is less than $25.00.  In addition, you must pay any amount past due, plus any amount over the credit 
limit.   

APPLICATION OF PAYMENTS:  We decide how to apply your payments, to the balances on your account.  We may apply 
the  minimum  monthly  payment  amount  first  to  interest  charges,  then  to  the  balance  with  the  highest  APR  and  then  to 
balances with lowest APRs.  
PAYMENT INSTRUCTIONS:  You must follow the instructions below when making a payment.  If you do, we will credit the 
payment to your account as of the day we receive it. 

•  Payments  should  be  sent  to  Arrowhead  Credit  Union,  Attention:  Item  Processing,  PO  Box  4100,  Rancho 

Cucamonga, CA 91729-9998. 

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•  We must receive your payment on or before the payment due date in order for your account to be credited by the 

payment due date.  

•  You must pay in U.S. dollars. 
•  You must use a check or electronic debit issued by a financial institution in the United States (do not mail cash) 
•  You must not send us a check dated after the date that we receive it. 
•  You must not enclose more than one check per envelope. 
•  You must not include any restrictive endorsements on the check. 
•  You must follow the additional payment instructions shown on your periodic statement.  

If you do not pay in U.S. dollars and we accept your payment, we will select the currency conversion rate, and you must 
pay our costs.  If you do not follow our payment instructions, we may not accept your payment, or there may be a delay in 
crediting your account.  Either may result in late fees and additional interest charges to your account.  If you do not follow 
the payment instructions in this agreement or on your periodic statement, we may accept your payment without losing our 
rights. 

PREPAYMENT OR IRREGULAR PAYMENTS:  You are required to pay the minimum payment due, however you have the 
right to pay your account balance at any time without penalty.  You will only be charged interest charges to the date you 
pay your entire account balance.  You may make larger payments without penalty and this may reduce the total amount of 
interest charges that you will pay.  If you pay more than the minimum payment due in any month and there is still a balance 
due, you must continue to make minimum payments in future months.  Any partial payment of your account balance will not 
advance your next payment due date(s).  You understand and agree that any payment that (a) delays or (b) accelerates 
the repayment of your account balance will (a) increase or (b) decrease your monthly periodic interest charge. 

PAYMENTS BY AUTOMATIC TRANSFER:  By separate agreement, you may authorize us to automatically transfer the 
minimum payment due from your Credit Union savings or checking account.  If you request payment by automatic transfer, 
you understand and agree that no payment can or will be made if there are insufficient or uncollected funds in the designated 
savings or checking account to make the scheduled payment.  Should this event occur, you understand and agree that you 
will not be released from making the payment.  Any automatic transfer you have requested will remain in effect until you 
cancel it in writing or the account balance is paid in full.  To stop a payment by automatic transfer, you may send us a letter 
requesting that the payment be stopped.  Your letter must be received by Arrowhead Credit Union, PO Box 4100, Rancho 
Cucamonga, CA  91729-9998 at least three (3) business days before the automatic payment is scheduled to occur. We 
may cancel this service at our discretion. 

RECURRING PAYMENTS:  The use of your account to make preauthorized electronic recurring bill payments constitutes 
an “electronic fund transfer” as defined by the Federal Electronic Fund Transfer Act and Regulation E.  You may be able to 
place  a stop payment on  a preauthorized electronic recurring bill payment in accordance  with the terms of our Member 
Account Agreement and Disclosure with you.  Any such stop payment order is subject to a stop payment fee for each stop 
payment order you give.  A stop payment/revocation order does not release you from the obligation to pay for goods and 
services purchased from merchants. 

CREDIT REPORTING: In connection with our issuance of a card to you, we are allowed to obtain information about you.  
We get it from consumer reporting agencies and other sources that provide consumer financial information.  We are allowed 
to use the information for:  

CREDIT REPORTING 

•  Renewal of your account; 
•  Credit limit increases or decreases; 
•  Administration or review of your account, collection and any other servicing; 
•  All other credit-related purposes connected with this agreement; 
•  Offers for other cards, insurance products and other services; and 
•  Other uses permitted by law.  

We report account information in your name, as well as information about you to consumer reporting agencies, on a monthly 
basis.  The information we provide may appear on your credit reports.  This can include information about:  

•  Late payments;  
•  Returned payments; 
•  Over-the-credit-limit amounts; and  
•  Other violations of this agreement.  

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If you think we have given incorrect information to a consumer reporting agency about you (or about an authorized user), 
contact us at (800) 743-7228 and we will research it.  We will let you know if we agree or disagree with you.  If we agree 
with you, we will contact each consumer reporting agency  

ACCOUNT INFORMATION, PRIVACY, AND COMMUNICATIONS 

ACCURACY  OF  AND  CHANGES  TO  ACCOUNT  INFORMATION:    You  represent  and  warrant  that  the  information 
provided in your credit application is accurate, and you agree to notify us in writing immediately if this information changes.  
If you do not, or if we ask you to verify your account information and you cannot, we may suspend or close your account.  

INFORMATION SHARING:   You  understand and agree that  we may share information  about  you  and  your  account as 
permitted by applicable law.  This includes information we obtain from you and others.  Our privacy notice, which is enclosed 
with your new membership materials, describes reasons the Credit Union can share its members’ personal information.  

CONTACTING  YOU:    You  agree  that  we  (and/or  our  authorized  agents)  may  contact  you  at  any  phone  number,  email 
address or mailing address you provide. This includes communications to mobile, cellular/wireless, or similar devices.  We 
may contact you by live operator, auto-dialer, prerecorded or artificial voice, text or email.  You agree to pay any charges 
from your plan provider for communications we send to you, as well as communications you send to us.  

CALL MONITORING:  We may listen to and record telephone calls between you and us for the purpose of improving the 
quality of service you receive.  

NOTICES:  We send any notices to your billing address, or, if you have agreed to receive notices from us in an electronic 
format, we will send notices to you in an electronic form.  We consider a notice sent as soon as we mail it.  We consider an 
electronic notice sent as soon as we email it, unless we receive notification that the email was undeliverable.  

AUTHORIZED USERS 

ACCOUNT USE BY AUTHORIZED USERS:  You may request to add one or more authorized users to your account.  If we 
approve your request, use of your account by an authorized user is subject to the terms of this agreement.  You must: 

•  Obtain permission from each authorized user before naming him or her as an authorized user on your account. 
•  Make a copy of this agreement available to each authorized user. 
•  Pay us for all charges incurred by each authorized user.  
•  Notify us to remove an authorized user from your account.  If we remove an authorized user, we may close your 
account, open a new account, and issue you a new card.  We may limit the number of authorized users on your 
account. 

You are responsible for:  

•  Any transactions made by an authorized user on your account. 
•  Any  transaction  made  by  an  authorized  user  even  if  the  postdate  shown  on  your  periodic  statement  for  that 

transaction occurs after the date you ask us to remove the authorized user from your account. 

•  Any transactions made by others if an authorized user allows them to use your account. 
•  Fees and charges resulting from any transactions made by an authorized user or others if an authorized user allows 

them to use your account.  

ACCOUNT INFORMATION RIGHTS FOR AUTHORIZED USERS:    An authorized user cannot add other authorized users, 
adjust the credit limit or close the account.  

INFORMATION ABOUT AUTHORIZED USERS:  You agree to give us certain personal information about each authorized 
user.  You must let each one know that you will give us that information and you must have his or her permission to do so.  
You must have permission from each one to allow us to share information about him or her as permitted by applicable law.  
This includes information we may obtain from you, any authorized user and others.  It also includes information about their 
transactions on the account.  

DEFAULT, CLOSING OR SUSPENDING THE ACCOUNT 

DEFAULT:  You will be in default if: 

•  You do not pay at least the minimum payment due or other required payment by the due date; 
•  You have a returned payment; 
•  You do not honor any of the terms of this agreement; 
•  You make any false or misleading statements in any credit application or credit update; 

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•  Your creditworthiness is impaired; 
•  You file for bankruptcy or some other insolvency proceeding is filed by or against you; or  
•  You are declared incompetent or mentally incapacitated, or you die. 

CLOSING OR SUSPENDING YOUR ACCOUNT:  We may close or suspend any and all account and card privileges if any 
of the events listed above occurs, or for any reason, or for no reason.  We may do this at any time, without notifying you, as 
permitted by law.  We may cancel your current card and issue you a substitute card at any time.  You also may close your 
account at any time by notifying us by telephone or in writing.  If we close or suspend your account, or if you close your 
account, you understand and agree that you remain obligated to pay the entire account balance, and we have the right to 
demand immediate payment of the entire account balance, including interest charges, transaction fees, and other finance 
charges and late charges.  You understand and agree that interest charges at the APR as permitted under this agreement 
will continue to accrue until you pay your entire account balance. 

CLOSING A VISA CLASSIC SECURED CREDIT CARD ACCOUNT:  If your account is a secured account, you gave us a 
security interest in a deposit account you maintain with us.  This secures repayment of your account.  If you withdraw your 
funds from the deposit account, we will close your account.  If you gave us a security interest in a deposit account, we may 
use the deposit amount to pay any amount you owe.  

TRANSACTIONS 

REFUSAL OF THE CARD:  Most transactions require approval of funds, which result in placing a hold against the credit 
limit. We do not guarantee approval of transactions.  We are not liable for those that are not approved, even if you have 
enough available credit on your account.  If we detect unusual or suspicious activity, we may suspend your credit privileges.  
We  may  also  limit  the  number  of  transactions  approved  per  day.    We  may,  although  we  are  not  required  to,  approve 
transactions above your available credit limit. 

MERCHANT FEES:  Some merchants, including merchants outside the U.S., may charge you a fee to use your card for a 
purchase.  The fee will be either a percentage of the amount of your purchase or a flat fee, and will be added to the amount 
of your purchase.  Usually, a merchant will tell you about this fee before you use your card, but not always.  We do not 
control these fees and we cannot prevent them.  

RETURNS AND ADJUSTMENTS:  A merchant refund to your account will post to your account as a credit.  We do not 
control when a merchant sends an account credit.  We will choose how to apply the credit to your existing account balance.  
If a credit fails to post to your account, you may request our help in having the credit applied to your account by sending us 
a copy of the credit receipt issued by the merchant.  You have the sole responsibility to obtain written proof of credit and to 
retain copies of credit receipts until the credit is properly applied to your account.  If your credits and payments exceed what 
you owe us, we will hold and apply this credit balance against future transactions, or if it is $1.00 or more, refund it on your 
written request or automatically after six (6) months. 

RECURRING AUTHORIZED TRANSACTIONS:  If you authorize a merchant or any other person to charge your account 
for recurring transactions, you must notify the merchant if: 
•  You want to discontinue these transactions; 
•  Your account is closed; 
•  Your account number changes;  
•  Your card expiration date changes. 

You are responsible for reinstating any recurring authorized transactions. 

TERMS AND CONDITIONS APPLICABLE TO VISA CONVENIENCE CHECKS 

CHECK USES:  Convenience checks (including balance transfer checks) are checks that the Credit Union may send you 
to  access  your  account.    The  following  terms  will  apply  to  the  use  of  those  checks  unless  otherwise  disclosed  with  the 
checks.  You can use your convenience checks to purchase goods and services, to obtain cash up to the amount of your 
credit limit, or to conduct balance transfers up to the amount of your credit limit.  Use of convenience checks to purchase 
goods and services or to obtain cash up to the amount of your credit limit is considered a cash advance on your account.  
The Credit Union will charge interest beginning as of the date the Credit Union receives the convenience check. You cannot 
avoid paying interest on convenience check transactions.  Any special rules applicable to credit card purchases described 
in this agreement or any other features pertaining to card purchases do not apply to convenience checks.  

LIMITATIONS:  We are not required to honor a convenience check that will cause you to exceed your credit limit.  We will 
not pay a convenience check if at the time that it is presented: 

•  You are in default or we have suspended, terminated, or canceled your account; 

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•  The convenience check is not in the form we have issued to you; 
•  Your signature or the payee’s name or endorsement is missing on the convenience check or the convenience check 

appears altered; or 

•  Your convenience check is post-dated. 

Convenience checks may be used only by the person(s) whose name(s) is/are printed on the check.  You are responsible 
for  all  authorized  use  of  convenience  checks.    You  may  not  use  convenience  checks  to make  a  payment  on  any  other 
obligation you have with the Credit Union, including paying any amount that you owe us pursuant to this agreement.  Certain 
merchants may inform you of their intent to convert your convenience check payment to an electronic ACH debit.  For mailed 
payments, this notification will be provided at the time you receive a bill.  For payments made in person, this notification will 
be provided at the time payment is made.  You understand and agree that convenience checks are ineligible for conversion 
to an ACH debit and if presented by a merchant to us for payment, we are required to reject and return the entry.  Using 
convenience checks for payments to merchants who have notified you of their intent to convert your check to an ACH debit 
may result in merchant returned item fees and/or late charges.  You further understand and agree that you may not attempt 
to authorize a one-time advance from your account via ACH by providing check information (such as the routing, account, 
and serial numbers) to a merchant or other payee in person, via the Internet or by telephone for the purpose of having such 
merchant or other payee electronically initiate a funds transfer.  The Credit Union will not be liable for any fees you incur as 
a result of the Credit Union’s failure to honor a convenience check that is converted to an ACH debit.  

PERIODIC STATEMENTS:  Your periodic statement will show you an itemization of the convenience checks posted to your 
account during the billing cycle.  Convenience checks paid by the Credit Union will not be returned to you with your periodic 
statement. 

RETURNED CONVENIENCE CHECK:  The Credit Union may decline to honor such convenience checks if, for example: 

If you are in default; 
If you did not comply with the instructions included with the convenience check;  
If the convenience check appears altered or is missing information;  

•  The amount of the convenience check would cause you to exceed your cash advance credit limit; 
• 
• 
• 
•  The convenience check was used by someone other than the person to whom the convenience check was sent;  
•  The card has expired or was revoked;  
•  Your account is closed or suspended; or  
•  The convenience check was converted to an ACH transaction. 

STOP PAYMENT:  You may stop payment on a convenience check by notifying us in writing at the address shown on your 
monthly statement or by calling us at (800) 743-7228. If you call, you must confirm the request in writing within fourteen (14) 
days. A written stop payment order will remain in effect for six (6) months and then it will lapse unless renewed in writing. 

SURRENDER  OF  CONVENIENCE  CHECKS:    Convenience  checks  are  the  Credit  Union’s  property;  the  Credit  Union 
reserves the right to revoke them at any time.  You agree to return them at the Credit Union’s request 

MISCELLANEOUS 

PROMOTIONAL RATE OFFERS:  From time to time and at our discretion, we may offer you a promotional APR for all or 
any part of your account balance, balance transfer or future transactions.  The period of time for which the promotional APR 
applies may be limited.  Any applicable promotional APR, the corresponding periodic rates, and the period of time during 
which they are in effect will appear on the offer. Any promotional rate offer will be subject to the terms of the offer and this 
agreement. 

MONTHLY FICO® SCORE:  You understand and agree that one of the features of this account is that your FICO® Score 
will be included on every periodic statement, and will be updated on a monthly basis.  

LOST OR STOLEN CARD, NOTIFICATION AND LIABILITY:  You will notify us IMMEDIATELY if you believe your card, 
account number, PIN, or any combination of the three has been lost or stolen by calling us at (800) 743-7228 or submit a 
Secured  Message  through  Online  Banking  at  www.arrowheadcu.org.  For  24-hour  card  service,  call  (866)  212-4333.  
Telephoning is the best way of keeping your possible losses down.  You understand that your total liability to us will not 
exceed  $50.00  for  any  account  and/or  card  transactions  resulting  from  the  loss,  theft,  or  other  unauthorized  use  of  the 
account and/or card that occurs prior to the time you give notice to us. 

LIMITATION  OF  LIABILITY  FOR  VISA  TRANSACTIONS:    If  there  is  an  unauthorized  use  of  your  Visa  card  or  a  Plus 
network or Interlink transaction, and the transaction takes place on the Visa network, then your liability will be zero ($0.00).  
This provision limiting your liability does not apply to Visa Business card transactions, ATM cash disbursements processed 
on  non-Visa  or  non-Plus  networks,  or  non-Visa  PIN-less  debit  transactions.    Additionally,  your  liability  with  respect  to 

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unauthorized transactions may be greater than the above zero ($0.00) liability limit, to the extent allowed under applicable 
law, if we reasonably determine you were negligent or fraudulent in the handling of your account or card. 

VISA  CLASSIC  SECURED  CREDIT  CARD:    If  you  have  signed  a  separate  Share  Pledge  Agreement  for  Visa  Classic 
Secured Credit Card, you understand and agree that you are pledging funds now on deposit in a deposit account you have 
with us.  You understand that  you must, at all times, keep a sum equal to  your  credit limit on deposit in the designated 
deposit account identified on the Share Pledge Agreement for Visa Classic Secured Credit Card until you pay your entire 
account  balance  and  the  account  is  closed.    You  understand  and  agree  that  this  security  interest  will  cover  future 
transactions  under  this  agreement.    If  you  default,  we  may  apply  the  pledged  funds  to  pay  your  account  balance  in 
accordance with federal or other law. You understand that the APR applicable to your account applies only to the credit limit 
amount. The enclosed Share Pledge Agreement for Visa Classic Secured Credit Card must be executed in connection with 
the issuance of a Visa Credit Card.  

INACTIVE ACCOUNT:  If your account does not have any activity for twelve (12) consecutive months, it will be considered 
an inactive account and your ability to take advances against your credit limit may be suspended.  If your account is inactive 
for eighteen (18) consecutive months, we may close it without notice. 

PERIODIC STATEMENTS:  Your card or other account activity will be reflected on your monthly periodic statement.  We 
will send you a statement for each billing cycle in which transaction activity has occurred on your account. Your statement 
will  identify  the  merchant,  electronic  terminal,  or  financial  institution  at  which  transactions  were  made,  but  sales,  cash 
advance, credit, or other receipts cannot be returned with the statement.  You agree to retain the copy of such receipts 
furnished at the time of the transaction in order to reconcile your statement.  If you request a copy of any sales draft or 
similar document, a document fee may be imposed by us.  This fee will not be imposed, however, if it was requested in 
connection with a billing error.  Statements will be mailed or delivered electronically if you have agreed to receive notices 
from us in an electronic format only to the address of the person named first on the account.   

OVERDRAFT AUTHORIZATION:  By having an account, you can enroll into our overdraft protection plan.  What that means 
is  we  may  clear  any  overdrafts  from  your  Credit  Union  checking  account  by  an  advance  from  your  account  in  $100 
increments to include  applicable  overdraft fees, subject to the  terms of this agreement.  If there are not sufficient funds 
available for overdraft protection, your items may be returned unpaid.  Your account must be current and not over the credit 
limit for funds to transfer to your checking account.  

ASSIGNING THIS AGREEMENT:  We may sell, transfer or assign this agreement and your account to a third party.  We 
may do so at any time without notifying you.  You may not sell, assign or transfer your account or any of your obligations 
under this agreement. 

ENFORCING THIS AGREEMENT:  We will not lose our rights under this agreement because we delay in enforcing them 
or fail to enforce them.  If any provision of this agreement is found to be unenforceable, all other provisions of the agreement 
will remain in effect.  

COLLECTION COSTS:  To the extent permitted by law, you are liable to us for our legal costs if we refer collection of your 
account to an attorney who is not our salaried employee.  These costs may include reasonable attorneys’ fees, as well as 
costs and expenses of any legal action.  

UNFORSEEN CIRCUMSTANCES: From time to time, our services might be unavailable due to circumstances beyond our 
control, such as fires, floods, natural disasters, system failures or other unpredictable events.  When this happens, you may 
not be able to use your card or obtain information about your account.  We are not responsible or liable if this happens.  

GOVERNING LAW:  You understand and agree that this agreement will be governed by the laws of the State of California 
to  the  extent  that  California  law  is  not  inconsistent  with  controlling  federal  law.    You  also  understand  and  agree  that 
California's choice of law rules shall not be applied if they would result in the application of non-California law.  

MEMBERSHIP REQUIREMENT:  You understand and agree that you must be and remain a member in good standing with 
us to be eligible for continuing account and/or card privileges including future transactions.  You understand and agree that 
we  may  suspend  or  close  the  account  and/or  card  privileges  during  any  period  in  which  you  do  not  maintain  your 
membership with us. 

FINAL EXPRESSION:  This agreement is the final expression of the terms and conditions of your account.  This agreement 
may not be contradicted by evidence of any alleged oral agreement.   

COPY RECEIVED: You acknowledge receipt of a copy of this agreement and agree to accept its terms. 

NOTICE: See the statement below for important information regarding your right to dispute billing errors. 

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YOUR BILLING RIGHTS:  KEEP THIS DOCUMENT FOR FUTURE USE 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 
If you think there is an error on your statement, write to us at:  Arrowhead Credit Union, PO Box 4100, Rancho Cucamonga, CA  91729-
9998 

In your letter, give us the following information: 

• 
• 
• 

Account information:  Your name and account number. 
Dollar amount:  The dollar amount of the suspected error. 
Description of Problem:  If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a 
mistake. 

You must contact us: 

•  Within sixty (60) days after the error appeared on your statement.  
• 

At least three (3) business days before an automated payment is scheduled, if you want to stop payment on the amount you think 
is wrong. 

You must notify us of any potential errors in writing.  You may call us; but if you do, we are not required to investigate any potential errors 
and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things: 

1.  Within thirty (30) days of receiving your letter, we must tell you that we received your letter.  We will also tell you if we have 

already corrected the error. 

2.  Within ninety (90) days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 

The charge in question may remain on your statement, and we may continue to charge you interest on that amount.   

•  We cannot try to collect the amount in question or report you as delinquent on that amount. 
• 
•  While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
•  We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

• 
• 

If we made a mistake:  You will not have to pay the amount in question or any interest or other fees related to that amount. 
If we do not believe there was a mistake:  You will have to pay the amount in question, along with applicable interest and fees.  
We will send you a statement of the amount you owe and the date payment is due.  We may then report you as delinquent if you 
do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within ten (10) days telling us that you still refuse to 
pay.  If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill.  We must tell you the name 
of anyone to whom we reported you as delinquent; and we must let those organizations know when the matter has been settled between 
us. If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct. 

Your Rights If You are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct 
the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. 

To use this right, all of the following must be true: 

1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase 
price must have been more than $50.  (Note: Neither of these are necessary if your purchase was based on an advertisement 
we mailed to you or if we own the company that sold you the goods or services.) 

2.  You must have used your credit card for the purchase.  Purchases made with cash advances from an ATM or with a check that 

accesses your credit card account do not qualify. 
3.  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, you need to contact us in writing at:  Arrowhead Credit 
Union,  PO  Box  4100,  Rancho  Cucamonga,  CA    91729-9998. While  we  investigate,  the same  rules  apply  to  the  disputed  amount  as 
discussed above.   

After we finish our investigation, we will tell you our decision.  At that point, if we think you owe an amount and you do not pay, we may 
report you as delinquent. 

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