PRIVATE CLIENT 
SERVICES

BANKMILES
VISA® PLATINUM

AGREEMENT AND
DISCLOSURE

promises  under  this  Agreement  or  make  any  false  or  misleading  statements 
on your application, we can require payment of the entire outstanding balance. 
Events which may indicate to us that the prospect of payment on this account is 
impaired are events such as your mental incompetency, adjudication of insanity, 
bankruptcy filing, collection efforts against you by other creditors or your failure 
to pay us on other accounts you have with us. If these events, or others occur, 
and we should reasonably believe you are unable to pay us then the account 
will be placed in default.

OFFSET  PROVISIONS  UPON  TERMINATION  OF  YOUR  ACCOUNT.  If  you 
continue to use your account after you have been notified of the termination of 
your account by us, you agree we have the right to take that amount used after 
termination from any accounts you may have with First Citizens.

ILLEGAL USE. Your account may not be used for any illegal purpose.

SECURITY  INTEREST.  If  you  have  elected  to  purchase  “Optional  Credit  Life 
Insurance,” you agree to give a Uniform Commercial Code security interest in 
the proceeds of the insurance to the Bank. If you have other loans from First 
Citizens, or you take out other loans with First Citizens in the future, collateral 
(except for deposit funds) securing these loans will also secure your obligation 
under  this  Agreement,  excluding  loans  secured  by  either  your  primary  or 
secondary  residence,  nonpossessory  non-purchase  money  security  interests 
in  household  goods,  margin  stock,  or  as  otherwise  prohibited  by  law.  Visa 
accounts are otherwise unsecured unless you have signed a separate security 
Agreement which will give us a Uniform Commercial Code security interest in 
the personal property described in that Agreement.

BUSINESS  USE  OF  CARDS.  If  we  issue  ten  (10)  or  more  cards  for  use  by 
employees  of  a  single  business  or  other  organization,  the  business  or  other 
organization will be liable for unauthorized use of any such cards.

FINANCIAL STATEMENTS. You understand that we may need updated financial 
information from you, at some time in the future. If we ask, you agree to give us 
a revised financial statement. If you do not provide us with an updated financial 
statement within ten (10) days of our request, then you agree that your account 
may be frozen or terminated, at our discretion.

ISSUANCE. The card(s) is our property. If we ask you to return the card(s) to us 
or our agent, you must do so. You also agree not to use the card(s) after it has 
expired or after we have asked you to return it. The card(s) will be issued by First 
Citizens Bank and Trust Company, Inc.

CHANGE OF TERMS. We may change the terms of the Agreement at any time 
upon giving you notice of the change, as required by law. Certain changes in 
terms, such as certain increases in your ANNUAL PERCENTAGE RATE, will not 
apply to existing balances on your account. 

CANCELLATION. We have the right to cancel this Agreement at any time at our 
sole discretion as to future use of the account, subject to applicable law. Should 
we elect to do so, we may notify you by telephone and or by writing you at the 
address shown for your account with a reason for the termination. However, if 
a tax lien or judgment is filed against you or if you file for bankruptcy, we will 
terminate your account without notice to you. 
You may cancel your account by writing us at BankCard Division, P.O. Box 29, 
Columbia SC 29202. Of course, if your account is cancelled, you are required to 
pay everything you owe us including any amounts that have not been billed to 
you at the time of cancellation. You must also return all cards we have given you.

CHANGE OF ADDRESS. Should you move, you must give us your new address 
in writing. Please include the change of address when you make your payment.

After we finish our investigation, one of two things will happen:

•  If we made a mistake: You will not have to pay the amount in question 

RESPONSIBILITY. We are not responsible if anyone refuses to extend credit to 
you on the card(s). No cash refunds will be made to you or accepted by you 
for returned goods or adjustments for goods or services purchased by you. All 
adjustments will be made by a credit to your account after the Bank has received 
a properly prepared credit slip.

LOSS  OR  THEFT  OF  CARD.  Let  us  know  immediately.  Call  1-800-241-0912 
if  the  card(s)  has  been  lost  or  stolen.  You  agree  to  give  us  your  complete 
cooperation in our attempts to recover any losses from unauthorized Card or 
Check users and shall assist in the prosecution of such persons.

NOTICE: 
IMPORTANT INFORMATION REGARDING YOUR RIGHTS TO 
DISPUTE  BILLING  ERRORS  IS  COVERED  IN  “YOUR  BILLING  RIGHTS” 
FOLLOWING THIS AGREEMENT. PLEASE READ CAREFULLY AND KEEP 
WITH THIS AGREEMENT FOR YOUR RECORDS.

YOUR BILLING RIGHTS
KEEP THIS NOTICE FOR FUTURE USE
This  notice  tells  you  about  your  rights  and  our  responsibilities  under  the  Fair 
Credit Billing Act.
What To Do If You Find a Mistake on Your Statement
If you think there is an error on your statement, write to us at:

First Citizens
Bankcard Division
P. O. Box 29
Columbia, SC 29202

In your letter, give us the following information:

•  Account information: Your name and your account number.
•  Dollar amount: The dollar amount of the suspected error.
•  Description  of  problem:  If  you  think  there  is  an  error  on  your  bill, 
describe what you believe is wrong and why you believe it is a mistake.

You must contact us:

•  Within 60 days after the error appeared on your statement.
•  At least 3 business days before an automated payment is scheduled, if 

you want to stop payment on the amount you think is wrong.
You must notify us of any potential errors in writing. You may call us at (803) 
733-2050, but if you do we are not required to investigate any potential errors 
and you may have to pay the amount in question.
What Will Happen After We Receive Your Letter
When we receive your letter, we must do two things:
1.  Within 30 days of receiving your letter, we must tell you that we received 
your letter. We will also tell you if we have already corrected the error.
2.  Within 90 days of receiving your letter, we must either correct the error or 

explain to you why we believe the bill is correct.
While we investigate whether or not there has been an error:

•  We  cannot  try  to  collect  the  amount  in  question,  or  report  you  as 

delinquent on that amount.

•  The  charge  in  question  may  remain  on  your  statement,  and  we  may 

continue to charge you interest on that amount.

•  While  you  do  not  have  to  pay  the  amount  in  question,  you  are 

responsible for the remainder of your balance.

•  We can apply any unpaid amount against your credit limit.

or any interest or other fees related to that amount.

•  If  we  do  not  believe  there  was  a  mistake:  You  will  have  to  pay  the 
amount  in  question,  along  with  applicable  interest  and  fees.  We  will 
send you a statement of the amount you owe and the date payment is 
due. We may then report you as delinquent if you do not pay the amount 
we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write 
to  us  within  10  days  telling  us  that  you  still  refuse  to  pay.  If  you  do  so,  we 
cannot report you as delinquent without also reporting that you are questioning 
your bill. We must tell you the name of anyone to whom we reported you as 
delinquent, and we must let those organizations know when the matter has been 
settled between us.
If we do not follow all of the rules above, you do not have to pay the first $50 of 
the amount you question even if your bill is correct.
Your Rights If You Are Dissatisfied With Your Credit Card Purchases.
If you are dissatisfied with the goods or services that you have purchased with 
your credit card, and you have tried in good faith to correct the problem with 
the merchant, you may have the right not to pay the remaining amount due on 
the purchase. 
To use this right, all of the following must be true:
1.  The purchase must have been made in your home state or within 100 miles 
of  your  current  mailing  address,  and  the  purchase  price  must  have  been 
more than $50. (Note: Neither of these are necessary if your purchase was 
based on an advertisement we mailed to you, or if we own the company that 
sold you the goods or services.)

2. You must have used your credit card for the purchase. Purchases made with 
cash advances from an ATM or with a check that accesses your credit card 
account do not qualify. 

3. You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisfied with the purchase, 
contact us in writing at: 

First Citizens
Bankcard Division
P. O. Box 29
Columbia, SC 29202
While we investigate, the same rules apply to the disputed amount as discussed 
above. After we finish our investigation, we will tell you our decision. At that 
point, if we think you owe an amount and you do not pay, we may report you 
as delinquent.
These limitations do not apply if we own or operate the merchant, or if we mailed 
you the advertisement for the property or services.

Form 506 (Rev. 06/14)
PRIVATE CLIENT SERVICES 

F03-L789-9 -0614

 
 
 
 
 
 
 
 
 
 
 
PRIVATE CLIENT SERVICES 
BANKMILES VISA® PLATINUM 
AGREEMENT AND DISCLOSURE

Thank you for opening your First Citizens Platinum account with us. This Private 
Client  Services  Visa®  Platinum  BankMiles  Agreement  and  Disclosure,  along 
with  Your  Account  Agreement  Summary,  is  the  agreement  that  covers  your 
account (collectively, the “Agreement”). Your Account Agreement Summary that 
you  received  with  your  card  is  part  of  and  incorporated  into  this  Agreement. 
By  using  or  authorizing  the  use  of  your  credit  card  or  account,  or  using  or 
authorizing the use of any future replacement cards, you agree that you (and 
your  heirs,  successors,  representatives,  and  beneficiaries,  if  any)  are  bound 
by this Agreement. If this is a joint account, both of you will be bound by this 
Agreement  and  each  of  you  is  liable  for  all  amounts  owed  on  your  account. 
By use of the account, you realize that you are also bound by the Rules and 
Conditions of the rewards program associated with your account, which will be 
furnished to you with your card.
The words YOU and YOUR mean anyone who signed the application for a credit 
card, thereby agreeing to be bound by this Agreement. WE, OUR, US and BANK 
mean the First Citizens Bank and Trust Company, Inc.

CREDIT  LIMIT.  You  will  be  sent  a  separate  notice  telling  you  the  amount  of 
your credit limit. You agree to make purchases and advances up to the credit 
limit only. If you do use your account for more than your credit limit, we are not 
required to allow the transaction. However, we may, in our sole discretion, allow 
a transaction that exceeds your credit limit (an “over-limit transaction”). We also 
may, but are not required to, ask you in advance if you want us to allow over-
limit transactions. If you agree to over-limit transactions and do not revoke your 
consent, we will charge you an over-limit fee for conducting the transaction. If 
you have not agreed in advance to over-limit transactions, we still may conduct 
the transaction in our discretion, but will not charge you an over-limit fee for 
doing so. From time to time, we may increase or decrease your credit limit. If 
you do not want the credit limit increase, you must notify us in writing.

PURCHASES.  You  can  use  your  card  to  buy  goods  and  services  any  place 
Visa  credit  cards  are  honored.  In  most  cases  you  will  sign  a  sales  slip.  We 
shall have no liability or responsibility if any merchant refuses to honor a credit 
card. No cash refunds will be made to or accepted by you with respect to any 
adjustments  for  goods  or  services  purchased.  Any  adjustment  in  connection 
therewith shall be accompanied only by credit to your account, authorized by a 
properly executed credit slip. If you incur a charge in currency other than U.S. 
dollars, Visa International will convert the charge into a U.S. dollar amount under 
the currency conversion procedures set forth in their Operating Regulations in 
effect at the time the transaction is processed. The non-U.S. dollar transaction 
amount  is  converted  into  a  U.S.  dollar  amount  by  multiplying  the  transaction 
amount in the non-U.S. dollar currency by a currency conversion or exchange 
rate. Visa’s exchange rate is either (i) the government-mandated rate in effect 
for the applicable central processing date, or (ii) a rate selected by Visa from 
the  range  of  rates  available  in  wholesale  currency  markets  for  the  applicable 
central processing date, which rate may vary from the rate Visa itself receives. 
In each case, Visa charges us a percentage of the transaction amount (currently 
1%). We will charge Visa cardholders a multicurrency conversion fee of 1% of 
the transaction amount, which you agree to pay and which will be charged to 
your  account.  The  currency  conversion  rate  in  effect  on  the  processing  date 
may differ from the rate in effect on the transaction date or on the posting date. 

CASH ADVANCES. You may also obtain cash advances against your account at 
First Citizens or other banks displaying Visa signs, using either your credit card 
or a Visa Convenience check. If we issue you a card that may be used at an 
automated teller machine (ATM) to obtain a cash advance, we will provide you 
a Personal Identification Number (PIN) to access participating ATM networks.

CONVENIENCE CHECKING. Advances may also be obtained by means of checks 
you may draw against your account if such checks have been issued to you by 
us (Convenience Checks). Each Convenience Check you use will be posted as 
a cash advance against your account from the date the check is posted to your 
account.  Only  Convenience  Checks  we  furnish  to  you  and  which  have  been 
imprinted with your account number may be used, and only those cardholders 
whose names are imprinted on the Convenience Checks may sign the checks. 
You agree that we are under no obligation to pay or certify any Convenience 
Check drawn on your credit card account. We will not be responsible or liable 
for dishonoring or returning a Convenience Check unpaid if (a) payment of the 
Convenience  Check  causes  your  available  line  of  credit  to  be  exceeded;  (b) 
if you have defaulted under the terms of this Agreement; (c) if your card has 
expired  or  the  privilege  of  using  the  card  has  been  terminated;  or  (d)  if  your 
card has been lost or stolen. If we in our discretion pay any Convenience Check 
which could have been properly dishonored or returned unpaid for any reason, 
you  agree  nevertheless  to  pay  the  amount  of  the  Convenience  Check.  If  we 
honor a Convenience Check when you have exceeded your credit limit or that 
causes you to exceed your credit limit, we may charge you an over-limit fee as 
allowed  in  the  “CREDIT  LIMIT”  paragraph  above.  Payment  of  a  Convenience 
Check shall not constitute the waiver of amounts due and unpaid at that time. 
You  waive  any  right  to  stop  payment  of  a  Convenience  Check.  First  Citizens 
BankCard  Convenience  Checks  may  not  be  used  for  payment  of  your  First 
Citizens BankCard accounts.

PROMISE TO PAY. When you use your account or permit someone to use it for 
a purchase or advance, you agree to pay the total amount of all purchases or 
advances,  plus  interest  charges,  applicable  transaction  fees,  other  applicable 
fees, and collection costs or other amounts due until all amounts owed have 
been paid in full. 

OTHERS  USING  YOUR  ACCOUNT.  You  agree  to  pay  for  all  purchases  and 
advances made by anyone you authorize to use your account. If someone else 
is authorized to use your account and you want to end that person’s privileges, 
you must let us know in writing. If that person has a card, you must return the 
card with your written notice. We reserve the right to close the present account 
and to evaluate all parties for new accounts.

STATEMENTS.  Each  month  that  you  have  a  balance  we  will  send  you  a 
statement. Your statement will show your new balance, the minimum amount 
you must pay, information on the effect of making only the minimum required 
payments, the latest date by which we must receive the payment, and certain 
other  information.  You  agree  to  examine  each  statement  promptly  after  you 
receive it and notify the Bank in writing within sixty (60) days of any apparent 
mistakes. If you do not report any mistakes to us within sixty (60) days following 
the date of the statement, the statement will be considered correct.

MINIMUM PAYMENTS. You can pay your new balance in full each month, or 
you  may  pay  minimum  monthly  payments.  If  you  decide  to  make  minimum 
payments,  you  must  make  a  minimum  payment  of  at  least  3%  of  the  new 
balance  (rounded  to  the  nearest  dollar)  or  $10.00,  whichever  is  the  greater 
amount. If the new balance is less than $10.00, you must pay that full amount.

PREPAID  PAYMENTS.  You  can  also  make  a  monthly  payment  that  is  greater 
than your minimum payment. If your monthly payment exceeds your minimum 
payment, the excess amount will be applied to the minimum payment(s) for up 
to the next two (2) months as long as the amount you paid is equal to or more 
than  the  minimum  payment  due  for  that/those  statement(s).  If  your  monthly 
payment  exceeds  the  minimum  payment  and  is  enough  to  pay  the  minimum 
payment for the following month or two months, we will show your next monthly 
minimum payment on your statement as “PREPAID” for a period of up to two (2) 
consecutive months. For example, if your minimum monthly payment is $20.00, 
and you pay $100.00, then the next monthly statement will show your minimum 
payment as “PREPAID” and you will not have to make a payment for that month, 
although  you  may  make  a  payment  if  you  wish.  The  next  monthly  statement 
will also show your minimum payment as ‘PREPAID” and you will not have to 
make a monthly payment although you may if you wish. We will allow you to 
“prepay” your payments only for two (2) consecutive months, after which time 
your minimum payment will again be 3% of the new balance, rounded to the 
nearest  dollar.  Prepayments  will  not  be  considered  sufficient  if  less  than  the 
minimum payment due. Interest charges will continue to accrue at the normal 
rate, regardless of whether a monthly minimum payment is prepaid by you. Your 
monthly statement will show the amount of your minimum payment or, where 
applicable, that it is “PREPAID.” If your account is over limit or past due, this 
service is not applicable.

LATE PAYMENT FEE. If a payment is not made in full within 10 days after its due 
date, we may charge you the maximum late charge authorized by law. You agree 
to pay a late payment fee of the greater of $7.20 or 5% of the unpaid amount of 
your payment, not to exceed $18.00. The amount of this late payment fee may 
increase on July 1st of every even numbered year, pursuant to South Carolina 
Code Section 37-1-109. 

OVER CREDIT LIMIT FEE. If you have authorized us to honor transactions that 
exceed your credit limit or that are made when your account balance is already 
higher than your credit limit plus the lesser of 10% of the credit limit or $100.00 
(an “over-limit transaction”), we may charge you an over limit fee of $10.00 
for conducting that over-limit transaction. If you have not authorized over-limit 
transactions or have revoked a prior authorization, we still in our discretion may 
honor a transaction that you make that would be an over-limit transaction, but 
we will not charge you these over limit fees when allowing the transaction.

OTHER FEES AND CHARGES ON YOUR ACCOUNT. Copies of statements may 
be requested at a fee of $5.00 per statement. Copies of sales drafts may also 
be requested at a minimum charge of $3.00 and the maximum charge up to the 
actual cost of retrieval.

TRAVEL  INSURANCE.  You  will  be  automatically  covered  for  $500,000  travel 
insurance  anytime  you  use  your  Platinum  account  to  purchase  travel  tickets. 
This  common  carrier  travel  insurance  is  furnished  at  no  cost  to  you,  the 
cardholder.

GRACE PERIOD; PAYING INTEREST. Your due date for payments is at least 25 
days after the close of each billing cycle. This means that we will not charge you 
interest on purchases if you pay your entire balance by the due date each month.

INTEREST CHARGES AND ANNUAL PERCENTAGE RATE. We will charge you 
an interest charge on every purchase or cash advance you make beginning on 
the date you make the purchase or cash advance, or from the first day of your 
billing cycle, whichever date is later. We use the average daily balance method 
(including current transactions) to figure the interest on your account:

1.   We figure the interest charge on your account by applying the periodic rate 
to the “average daily balance” of your account. To get the “average daily 
balance” we take the beginning balance of your account each day, add any 
new  purchases  or  advances,  and  subtract  any  payments  or  credits.  This 
gives us the daily balance. Then, we add up all the daily balances for the 
billing cycle and divide the total by the number of days in the billing cycle. 
This gives us the “average daily balance.”

2.  We multiply your average daily balance by the Monthly Periodic Rate listed 
below. The sum of this calculation is the total interest charge for the month.

Monthly 
Periodic Rate 
*See Below 

ANNUAL 
PERCENTAGE RATE
Prime + 6%  

Card Type 
Private Client 
Services BankMiles 
Visa Platinum
*Private  Client  Services  BankMiles  Visa  Platinum:  The  ANNUAL 
PERCENTAGE RATE will vary and is based on the Prime Rate or average 
prime rate (if more than one) as quoted under the “Money Rates” section in 
The Wall Street Journal on the 1st day of each month or the first business 
banking day following the 1st day of that month plus six percent (6.00%). 
The ANNUAL PERCENTAGE RATE and Monthly Periodic Rate is the same for 
purchases, cash advances, and transfers.
The Monthly Periodic Rate and ANNUAL PERCENTAGE RATE are based on 
the Prime Rate and are subject to increase (or decrease) if the Prime Rate 
increases (or decreases) and may change every month effective on the first 
day of the next billing cycle. 
To figure the Monthly Periodic Rate, take the Prime Rate in effect, add 6.00% 
and divide by 12. To show how this formula works, on June 2, 2014, The 
Wall Street Journal Prime Rate was 3.25%. You add 6.00% and arrive at the 
ANNUAL PERCENTAGE RATE of 9.25%. To figure the Monthly Periodic Rate, 
divide  the  9.25%  ANNUAL  PERCENTAGE  RATE  by  12  and  your  Monthly 
Periodic Rate is 0.77%. The rates in this example are estimates.
An increase in the Prime Rate will cause the ANNUAL PERCENTAGE RATE 
to increase and will result in an increase in the amount of minimum monthly 
payment  and  cause  a  smaller  amount  of  the  minimum  monthly  payment 
to be applied to principal and therefore increase the number of payments 
required to pay the principal balance in full.

3.  If the amount of your monthly payment does not cover all accrued unpaid 
interest charges, the unpaid interest charges will become part of the unpaid 
balance on your next bill.

4.  No  interest  charges  are  imposed  on  goods  and  services  purchased  if  the 
total New Balance as shown on your monthly periodic statement is paid by 
the due date.

COLLECTION  COSTS.  You  agree  to  pay  all  court  costs  and  collection  costs, 
including reasonable attorney’s fees not to exceed 15% of the unpaid balance of 
your account if we are forced to take collection action.

DEFAULT  PROVISIONS  -  ENTIRE  BALANCE  DUE.  If  a  payment  is  not  made 
within ten (10) days of its due date, we may give you notice of your Right to Cure 
the default within twenty (20) days after the notice is sent. If you fail to cure the 
default or if you cure the default after the notice is sent but later default within 
twelve  (12)  months  on  a  future  payment,  we  may  terminate  the  Agreement 
and  declare  the  entire  balance  due  and  payable  without  notice  or  demand.  If 
the prospect of payment or performance is significantly impaired, all amounts 
outstanding will also be in default. If you miss a payment or break one of your