University of Michigan Credit Union 
Visa Platinum Credit Card Disclosures and Agreement 

Visa Platinum Account Opening Disclosure 

Interest Rates and Interest Charges 

Annual Percentage Rate (APR) 
for Purchases 

8.99% 
This APR will vary with the market based on the Prime Rate. 

APR for Balance Transfers 

8.99% 

This APR will vary with the market based on the Prime Rate. 

APR for Cash Advances 

8.99% 

Penalty APR and When it 
Applies 

Paying Interest 

This APR will vary with the market based on the Prime Rate. 

There is no penalty APR. 

Your due date is at least 27 days after the close of each billing cycle. We will not charge 
you any interest on purchases if you pay your entire statement balance by the due date 
each month. We will begin charging interest on cash advances and balance transfers on 
the transaction date. 

Minimum Interest Charge 

There is no minimum interest charge. 

For Credit Card Tips from the 
Federal Reserve Board 

To learn more about factors to consider when applying for or using a credit card, visit the 
website of the Federal Reserve Board at http://www.federalreserve.gov/creditcard. 

Fees 

Set-up and Maintenance Fees 

•  Annual Fee 

None 

Transaction Fees 

•  Balance Transfer 
•  Cash Advance 
•  Foreign Transaction 

Penalty Fees 

•  Late Payment 
•  Over-the-Credit Limit 
•  Returned Payment 

Other Fees 

No charge for balance transfers. 
Either $2.00 or 2% of each cash advance, whichever is greater (maximum fee: $10). 
Currency conversion: 1% of each transaction. 
U.S. dollar purchases from non-U.S. merchants: 0.8% of each transaction. 

Up to $35.00 
None 
Up to $35.00 

•  Replacement Card 
•  Sales Draft Copy 
•  Statement Copy 
•  Account Research 
•  Expedited Card to Branch 
•  Special Issue Card 
•  Expedited Phone Payment 

$5.00 for each card 
$10.00 
$2.00 
$15.00 per hour 
$15.00 (Same day branch pick up) 
$15.00 (Authorized signer card) 
$3.00 

How  We  Will  Calculate  Your  Balance:    We use a method called “average daily balance (including new purchases).” See 
your account agreement for more details. 

Billing  Rights:    Information  on  your  rights  to  dispute  transactions  and  how  to  exercise  those  rights  is  provided  in  your 
account agreement. 

Prime  Rate means the prime rate published in the Wall Street Journal (WSJ) on the fourth Tuesday of each month prior to 
the beginning of each calendar quarter (if published in a range, the highest number in the range will be used) plus a margin.  
The  rate  is  calculated  quarterly  by  adding  the  margin  applicable  to  the  account  to  the  WSJ  Prime  Rate,  subject  to  any 
applicable rate limits or floors. 

R 9/10 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
VISA Platinum Credit Card Agreement 

In this agreement “you” and “your” mean or refer to all persons who sign the 
application  for  this  VISA  credit  card  plan.  “Card”  means  the  VISA  Platinum 
Credit Card and any duplicates and renewals we issue. “Account” means your 
VISA Platinum Credit Card line-of-credit loan account with us. “We,” “Us,” or 
“Our”  means  or  refers  to  the  University  of  Michigan  Credit  Union.  This 
agreement is a Truth-In-Lending Disclosure statement as well as a contract. 
SECURITY  INTEREST:  THE  GRANTING  OF  A  SECURITY 
INTEREST IN YOUR SHARES AND DEPOSITS WITH US IS 
A  CONDITION  FOR  YOUR  CREDIT  CARD  ACCOUNT.  BY 
SIGNING YOUR CARD, YOU GRANT US A CONSENSUAL 
SECURITY  INTEREST  IN  ALL  INDIVIDUAL  AND  JOINT 
ACCOUNTS  YOU  HAVE  WITH  US  NOW  AND  IN  THE 
FUTURE  TO  SECURE  ALL  ADVANCES  MADE  UNDER 
YOUR  CREDIT  CARD  AGREEMENT.  WE  MAY,  BUT  DO 
NOT HAVE TO, ALLOW YOU TO WITHDRAW A PORTION 
OF YOUR SHARES OR DEPOSITS WITHOUT AFFECTING 
THE  SECURITY  INTEREST.  SHARES  IN  AN  INDIVIDUAL 
RETIREMENT  ACCOUNT  AND  ANY  OTHER  ACCOUNT 
THAT  WOULD  LOSE  SPECIAL  TAX  TREATMENT  UNDER 
STATE AND FEDERAL LAW IF GIVEN AS SECURITY ARE  
NOT SUBJECT TO THE SECURITY INTEREST YOU HAVE 
GIVEN IN YOUR SHARES.  
  1.  ISSUANCE  OF  CARDS:  We  will  issue  VISA  credit  cards  embossed  as 
you  direct  in  your  application  for  this  plan.  As  soon  as  received,  the 
person  whose  name  is  embossed  on  the  card  must  sign  it  on  the  back. 
That signature must be in the same form as the name embossed on the 
front of the card. 

  2. USE OF CARDS: You agree not to let someone else use your card. If you 
do, you are agreeing with us that you authorize all use that person makes 
of your card. Therefore, you will be liable for all such use. If you notify us 
to do so, we will take prompt steps to prevent further card use. If you do 
not wish to be bound by this agreement, as soon as you receive your card 
cut it in half and return it to us. You agree that when you or any authorized 
user  of  your  card(s)  uses  the  card  to  make  a  purchase  or  obtain  a  cash 
advance that the terms of this agreement shall become effective. 

3a.USING  THE  CARD:  To  make  a  purchase  or  obtain  a  cash  advance, 
present this card to a participating VISA plan merchant, to us or to another 
financial institution, and sign the sales or cash advance draft which will be 
imprinted  with  your  card  number.  You  will  receive  a  copy  of  the  draft, 
which  you  should  retain  to  verify  your  monthly  statement.  You  may  not 
receive a sales draft if the transaction is less than $15.00. We will, upon 
request,  furnish  you  with  a  copy  of  any  draft  over  $15.00  at  a  charge  of 
$10.00  per  copy,  and  a  copy  of  any  periodic  statement  at  a  charge  of 
$2.00 per copy. 

3b.The VISA Card may not be used for any illegal transaction. This includes, 

but is not limited to, illegal Internet gambling. 

3c.  CASH  ADVANCES  FOR  CHECKS:  If  you  have  signed  a  Checking 
Account  Agreement  which  provides  for  cash  advances  from  your  VISA 
loan  plan,  and  we  have  approved  this  service,  we  will  process  these 
advances  while  this  agreement  remains  in  effect.  To  be  effective,  all 
parties on the Checking Account must complete the VISA application and 
be approved. 

3d.  FEES:  Under  this  agreement  you  agree  to  pay  the  fees  listed  below:  All 

fees will be posted to your VISA account.   

Initial card fee: 
Second card: 
Replacement card fee: 
Special Issue Card (authorized signer card): 
Expedited Card to Branch (Same day branch pick up): 
Sales Draft Copy: 
Statement Copy: 
Returned Payment Fee: 
Account research/per hour: 
PIN reissue: 
Expedited Phone Payment Fee: 
Late Payment Fee: 

      FREE 
      FREE 
    $  5.00 
    $15.00  
    $15.00 
    $10.00  
    $  2.00  
         Up to $35.00 
    $15.00 
      FREE 
    $  3.00 

     Up to $35.00 

                                                       (payment received on or after 10th of  
                                                        month following payment due date) 

Cash Advance Fee: 

2% of advance 

                                                       (minimum $2.00, maximum $10.00) 

Expedited Card Delivery:        If expedited delivery is required, you agree  

                                                        to pay the cost of any shipping charges. 

 4. CASH BACK BONUS- All purchases made with the VISA Platinum Card 
earn a cashback bonus. Cash advances, balance transfers, and transfers 
for  overdraft  do  not  earn  the  cashback  bonus.  The  VISA  Platinum  base 
cashback  bonus  is  .65%.  If  you  establish  specific  account  relationships 
within your primary share account your cashback bonus will be higher. If 
you have one (1) specific relationship your cashback bonus will be .75%. 
If  you  have  two  (2)  specific  relationships  your  cashback  bonus  will  be 
.85%. If you have three (3) specific relationships your cashback bonus will 
be  .95%.  If you have four (4) specific relationships your cashback bonus 
will  be  1.05%.  Credits  for  returned  merchandise  and  credits  for  disputed 
transactions will be deducted from the bonus total. The bonus will be paid 
on  December  31  of  each  year  and  will  be  deposited  to  a  credit  union 
share savings account. Closure of the VISA Platinum Loan account prior 
to  December  31  forfeits  any  earned  cashback  bonus.  The  credit  union 
reserves the right to change and/or terminate the cashback bonus at any 
time. 
The specific account relationships that are available are: 
  •  Automatic payment transfer for this VISA payment. 
  •  Multiple  active  loan  relationships  (two  or  more  loans  with  UMCU, 
within this account number, including this credit card relationship). 
  •  An  open  active  Checking  Account  with  UMCU  within  this  account 

number. 

  •  $5,000.00 on deposit in a Term Savings Account (TSA) or $5,000.00 
on  deposit  in  an  Individual  Retirement  Account  (IRA)  account  with 
UMCU, within this account number. 

Account relationships may be cancelled at any time. The cash back bonus 
will be calculated each month at a rate that coincides with the number of 
account relationships currently in effect for that month. 

      To  cancel  your  automatic  transfer  payment,  you  must  provide  notice  at 
least 5 days prior to the scheduled transfer. The Credit Union may cancel 
your  automatic  transfer  if  funds  are  not  available  to  make  the  automatic 
transfer  on  your  payment  due  date  for  two  (2)  consecutive  months: 
however you may initiate reinstatement at any time as long as the account 
is current at the time of the reinstatement request.   

5.  PROMISE  TO  REPAY:  You  promise  to  repay  us  for  all  credit  extended 
pursuant  to  authorized  use  of  the  card,  plus  interest  charges  and  other 
charges as provided in this agreement. If two persons sign the application 
for  this  loan  plan,  each  of  you  is  liable,  separately  and  jointly  with  the 
other,  to  repay  all  such  credit,  interest  charges  and  other  charges.  Your 
obligation  to  pay  the  account  balance  continues  even  though  an 
agreement, divorce decree or other court judgment to which we are not a 
party  may  direct  you  or  one  of  the  other  responsible  persons  to  pay  the 
account. 

6.  CREDIT LIMIT: You will be advised of your credit limit under this plan in 
the notice of approval for participation in this loan plan. Each payment you 
make  to  the  account  will  replenish  your  credit  limit  by  the  part  of  that 
payment  which  is applied to principal. You agree not to use your card(s) 
so as to exceed this credit limit. You must submit an application to us in 
order to increase your credit limit. 

7.  MONTHLY PAYMENT: We will mail you monthly statements of your VISA 
loan account as required by law. Every month you promise to pay at least 
the minimum payment upon receipt of your statement. You are required to 
make  a  payment  every  month  even  if  you  make  a  payment  greater  than 
the minimum amount due. By separate agreement you may authorize us 
to  charge  a  specified  payment  amount  automatically  to  your  Share 
Savings or Checking Account with us. You may pay more frequently, pay 
more than the minimum payment, or pay the total new balance in full, and 
you will reduce the interest charge by doing so. The minimum payment will 
be  either  (a)  4%  of  your  total  new  balance,  or  $25.00,  whichever  is 
greater, or (b) your total new balance, if it is less than $25.00 plus (c) any 
portion  of  the  minimum  payment(s)  shown  on  prior  statements  which 
remains unpaid. In addition, if at any time your total new balance exceeds 
your credit limit, you agree to immediately pay the excess. 

8.  ALLOCATION OF PAYMENTS: We will apply your payments as follows: 

(a) To all outstanding fees and costs, then 
(b) To total unpaid interest charges, then 
(c) To principal balance 

      If a payment is not sufficient to cover the interest charge already billed on 
your  statement(s),  the  remainder  of  that  interest  charge  will  be  collected 
from  later  payments  and  will  not  be  added  to  the  daily  balance  of 
purchases or cash advances. 

9.  CREDITING  OF  PAYMENTS:  Payments  made  by  5:00  pm  Eastern  time 
at the address provided on the billing statement or during regular business 
hours at our office will be credited as of the date of receipt. 

10. RETURNED  PAYMENTS:  If  your  financial  institution  will  not  honor  your 
check  or  we  must  return  your  check  to  you  because  it  is  not  signed,  we 
may charge your account a fee of up to $35.00. 

losing  any  of  our 

11. IRREGULAR  PAYMENTS:  We  can  accept  late  payments  or  partial 
payments,  or  checks/drafts  and  money  orders  marked  “payment  in  full” 
without 
this  agreement.  Any 
communications  concerning  a  disputed  balance,  including  an  instrument 
tendered as full satisfaction of a debt, must be sent directly to University of 
Michigan  Credit  Union,  ATTENTION:  DISPUTED  CREDIT  CARD 
PAYOFF  DEPARTMENT,  305  E  Eisenhower,  Suite  220,  Ann  Arbor, 
Michigan 48108. 

rights  under 

 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
12.  ANNUAL  PERCENTAGE  RATE:  The  VISA  Platinum  is  subject  to  a 
periodic 
to  an  ANNUAL 
PERCENTAGE RATE of 8.99%, which is equal to the Prime Rate plus 
2.99% [OR 8.99%, whichever is higher]. 

rate  of  0.749%,  which  corresponds 

The  Prime  Rate  is  defined  as  the  Wall  Street  Journal  Published  Prime  (if 
published in a range, the highest number in the range will be used) in effect 
on  the  4th  Tuesday  of  the  month  prior  to  the  beginning  of  each  calendar 
quarter (“Index”).  Changes in the Index may cause changes in the ANNUAL 
PERCENTAGE  RATE  as  of  the  first  day  of  each  calendar  quarter  following 
the Index Change. Increases and decreases in the ANNUAL PERCENTAGE 
RATE will result in like increases or decreases in the Interest Charge you owe 
on  your  Account  and  may  affect  your  minimum  payment.  This  ANNUAL 
PERCENTAGE RATE does not include costs other than interest. 

13.  PAYING  INTEREST:  Your  due  date  is  27  days  after  your  statement 
closing. We will not charge you any interest on purchases if you pay the 
entire statement balance in full by the due date each month. We will begin 
charging  interest  on  cash  advances  and  balance  transfers  as  of  the 
transaction  posting  date.  If  you  fail  to  pay  the  entire  balance  shown  on 
any statement within 27 days of the closing date of that statement, we will 
begin  charging  interest  on  the  average  daily  balance  from  the  1st  day  of 
the current billing cycle.  

14.  HOW  WE  WILL  CALCULATE  YOUR  BALANCE  AND  INTEREST:  We 
calculate  your  balance  using  a  method  called  “average  daily  balance 
(including  new  purchases).”  This  balance  is  calculated  by  adding  the 
outstanding  balance  (including  new  purchases  and  deducting  payments 
and  credits)  for  each  day  of  the  billing  cycle,  and  then  dividing  by  the 
number  of  days  in  the  statement  period.  The  daily  balance  is  calculated 
separately for purchases and cash advances.  

The  interest  charge  is  calculated  using  the  ANNUAL  PERCENTAGE 
RATE  currently  in  effect.  The  periodic  daily  rate  is calculated by dividing 
the ANNUAL PERCENTAGE RATE by 365 days. The periodic daily rate 
is  then  multiplied  by  the  number  of  days  in  the  statement  period  and 
applied to the calculated average daily balance.  

15.  RETURNS  AND  ADJUSTMENTS:  If  merchants  who  honor  your  card 
process  a  return  or  adjustment,  they  will  do  so  by  sending  us  a  credit, 
which  we  will  post  to  your  VISA  loan  account,  and  you  agree  to  accept 
returns or adjustments in this manner. You should keep your copy of the 
credit slip to verify the transaction on your monthly statement. The credits 
posted to your VISA account do not count as monthly payments. You are 
required  to  make  at  least  your  minimum  monthly  payment  each  month, 
regardless  of  whether  a  credit  was  posted  to  your  account.  However,  if 
your  credits  and  payments  exceed  the  balance  you  owe  us,  we  will hold 
and  apply  this  credit  balance  against  future  purchases  and  cash 
advances,  a  minimum  payment  would  not  be  due  and,  if  the  amount  is 
$1.00  or more, we will refund it after six (6) months or upon your written 
request.  

16. FOREIGN TRANSACTIONS: The exchange rate between the transaction 
currency  and  the  billing  currency  used  for  processing  international 
transactions is a rate selected by VISA from the range of rates available in 
wholesale  currency  markets  for  the  applicable  central  processing  date, 
which rate may vary from the rate VISA itself receives, or the government-
mandated  rate  in  effect  for  the  applicable  central  processing  date,  plus 
1%.    Transactions  made  with  the  Card(s)  in  US  dollars  with  merchants 
located  in  foreign  countries  will  be  assessed  an  International  Service 
Assessment fee of .8% of the transaction amount. 

required  by  law  you  are  hereby  notified  that  a  negative  credit  report 
affecting your credit record may be submitted to a credit reporting agency 
if you fail to fulfill the terms of your credit obligation. 

20.  AMENDMENTS:  From  time  to  time,  we  may  amend  this  agreement  by 
giving you written notice of the amendment at least 45 days before it goes 
into effect, unless a shorter notice period is permitted by law. The notice 
will be sent to your last known address appearing in our records when it is 
sent,  and  will  state  the  date  upon  which  the  amendment  will  become 
effective.  Amendments  to  the  ANNUAL  PERCENTAGE  RATE  or  to  any 
other  fees  or  terms  to  this  agreement  may  be  announced  in  our 
newsletter,  MemberGuide.  Your  use  of  the  card  thereafter  will  indicate 
your  agreement  to  the  amendments.  To  the  extent  the  law  permits,  and 
we indicate in our notice, amendments will apply to your existing account 
balance as well as to future transactions. 

21.  EFFECT  OF  AGREEMENT:  This  agreement  contains  our  complete 
contract relating to this loan plan and applies to every transaction relating 
to  it  even  though  a  sales  or  cash  advance  draft  you  sign  or  a  credit  or 
other slip may contain different terms. 

22.  ELECTRONIC  ADVANCES  OR  PURCHASES:  If  automated  teller 
machines  or  other  electronic  devices  are  available  while  this  agreement 
remains in effect which make it possible for you to obtain a cash advance 
by  use  of  your  card  in  such  a  machine,  or  to  make  a  purchase  from  a 
merchant  that  uses  the  card  in  an  electronic  terminal  that  accesses  the 
VISA  system,  we  will 
furnish  you  with  a  secret  PERSONAL 
IDENTIFICATION  NUMBER  (PIN).  You  agree  to  keep  the  PIN  secret. 
You also agree that you won’t write the PIN on the card or anything you 
keep with the card. Your use of the PIN, together with your card, in getting 
a  cash  advance  or  making  a  purchase  is  agreed  to  constitute  your 
signature for purposes of such transaction. 

23. PLAN MERCHANT DISPUTES: We are not responsible for the refusal of 
any  merchant  or  financial  institution  to  honor  your  card.  Except  as 
provided in “Your Billing Rights” at the end of this agreement, you promise 
to  pay  what  you  owe  us  under  this  loan  plan  even  if  you  have  a  dispute 
with a merchant who honored your card. 

24. RENEWAL: Cards are issued with an expiration date and are renewed for 
a  pre-determined  period.  We  have  the  right,  on  written  notice,  not  to 
renew your card for any reason.  

25. CHANGE OF ADDRESS: If you move, you agree to notify us of your new 
address  in  writing.  Otherwise  we  may  send  monthly  periodic  statements 
and other notices to you at the address shown for you in our records. On a 
joint  account,  we  will  send  statements  and  notices  to  only  one  of  you. 
Unless  we  notify  you  otherwise,  you  agree  to  send  notices  to  us  at P.O. 
Box 7850, Ann Arbor, Michigan 48107. 

26.  CANCELLATION:  The  cards  are  our  property.  You  may  cancel  this 
agreement at any time by giving us written notice and returning the card(s) 
cut in half to us. We can reduce your credit limit or cancel this agreement 
for  good  cause,  including  your  breach  of  this  agreement,  or  our  adverse 
redetermination  of  your  creditworthiness.  Cancellation  by  you  or  by  us 
does  not  change  your  obligation  to  pay  us  what  you  then  owe  us  under 
this  loan  plan.  If  we  cancel,  you  promise  to  return  the  card(s)  to  us.  We 
will notify you in writing if we cancel this agreement or reduce your credit 
limit. 

27.  RESTRICTION  OF  CREDIT  UNION  SERVICES:  If  this  loan  plan  or  any 
other loans that you have with us are past due, credit union services may 
be restricted.  

17. LOSS  OR  THEFT  OF  CARD:  You  agree  to  notify  us  immediately  upon 

discovering that your card has been lost or stolen. Phone us at:  

28. DELAY IN ENFORCEMENT: We can delay enforcing our rights under this 

agreement without losing them. 

1-800-968-UMCU  (toll  free  number)  or  (734)  662-8200  during  regular 
business hours Monday through Friday. If you can’t get an answer at our 
phone numbers, you may call: 1-800-991-4965.  

29. We reserve the right to block transactions from certain merchants due to a 
high  incidence  of  fraud  from  that  merchant.  You  can  obtain  a  list  of 
affected merchants by contacting us. 

To  have  a  replacement  card  issued,  write  us  at:  University  of  Michigan 
Credit Union, P.O. Box 7850, Ann Arbor, MI  48107  

The laws of the State of Michigan govern this agreement, except to the 
extent that federal law controls.     

You  will  be  charged  and  you  agree  to  pay  $5.00  for  each  replacement 
card.   

18. DEFAULT: Your account shall be in default if any of the following things 
occur: (a) you do not make any payment or perform any obligation under 
this agreement that you have with the Credit Union; or (b) you have made 
a  false  or  misleading  statement  in  your  credit  application  and/or  in  your 
representations to the Credit Union while you owe money on this loan; or 
(c)  you  should  die,  or  be  involved  in  any  bankruptcy,  insolvency, 
receivership  or  custodial  proceeding  brought  by  or  against  you;  or  (d)  a 
judgment  or  tax  lien  should  be  filed  against  you  or  any  attachment  or 
garnishment  should  be  issued  against  any  of  your  property  or  rights, 
specifically including anyone starting an action or proceeding to seize any 
of your funds on deposit with the Credit Union;  and/or (e) the Credit Union 
should,  in  good  faith,  believe  your  ability  to  repay  your  indebtedness 
hereunder  is  or  soon  will  be  impaired,  time  being  of  the  very  essence. 
Upon  any  occurrence  of  Default,  and  to  the  extent  permitted  by  law,  the 
entire  balance  of  your  account  shall  be  immediately  due  and  payable, 
without  prior  notice  or  demand,  and  you  understand  that  interest  will 
continue  to  accrue  at  the  ANNUAL  PERCENTAGE  RATE  shown  on  the 
reverse  side.  If  the  entire  balance  is  not  paid  immediately  upon  Default, 
the Credit Union may take whatever actions are permitted by law. 

 19.  CREDIT  INFORMATION:  You  authorize  us  to  investigate  your  credit 
standing  when  opening,  renewing  or  reviewing  your  account,  and  you 
authorize  us  to  disclose  information  regarding  our  credit  experience  with 
you under this loan plan to credit bureaus and other creditors. As may be 

YOUR BILLING RIGHTS:  Keep this Document for Future Use 
This notice informs you about your rights and responsibilities under the 
Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 
If you think there is an error on your statement, write to us at:  

Credit Card Department  
P.O. Box 7850 
Ann Arbor, MI 48107 

In your letter, give us the following information: 

•  Account information: Your name and account number.   
•  Dollar Amount: The dollar amount of the suspected error.  
•  Description  of  Problem:  If  you  think  there  is  an  error  on  your  bill, 
describe what you believe is wrong and why you believe it is a mistake. 

You must contact us: 

•  Within 60 days after the error appeared on your statement. 
•  At least 3 business days before an automated payment is scheduled, if 

you want to stop payment on the amount you think is wrong. 

You must notify us of any potential errors in writing.  If you call us, we are not 
required  to  investigate  any  potential  errors  and  you  may  be  required  to  pay 
the amount in question. 

 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 

(1)  Within  30  days  after  receiving  your  letter,  we  must  tell  you  that  we 
received your letter. We will also tell you if we have already corrected 
the error. 

(2)  Within 90 days of receiving your letter, we must either correct the error 

or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 

•  We  cannot  try  to  collect  the  amount  in  question,  or  report  you  as 

delinquent on that amount. 

•  The  charge  in  question  may  remain  on  your  statement,  and  we  may 

continue to charge you interest on that amount. 

•  While  you  do  not  have  to  pay  the  amount  in  question,  you  are 

responsible for the remainder of your balance. 

•  We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

•  If we made a mistake:  You will not have to pay the amount in question 

or any interest or other fees related to that amount. 

•  If  we  do  not  believe  there  was  a  mistake:    You  will  have  to  pay  the 
amount  in  questions,  along  with  applicable  interest  and  fees.    We  will 
send  you  a  statement  of  the  amount  you  owe  and  the  date  payment  is 
due.  We may then report you as delinquent if you do not pay the amount 
we think you owe. 

If  you  receive  our  explanation  but  still  believe  your  bill  is  wrong,  you  must 
write to us within 10 days telling us that you still refuse to pay. If you do so, we 
cannot  report  you  as  delinquent  without  also  reporting  that  you  are 
questioning  your  bill.  We  must  tell  you  the  name  of  anyone  to  whom  we 
reported you as delinquent, and we must let those organizations know when 
the matter has been settled between us. 

If  we  do  not  follow  all  of  the  rules  above,  you  do  not  have  to  pay  the  first 
$50.00 of the amount in question, even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with 
your  credit  card  and  you  have  tried  in  good faith to correct the problem with 
the merchant, you may have the right not to pay the remaining amount due on 
the purchase. 

To use this right, all of the following must be true: 

1. The  purchase  must  have  been  made  in  your  home  state  or  within  100 
miles of your current mailing address, and the purchase price must have 
been  more  than  $50.    (Note:  Neither  of  these  are  necessary  if  your 
purchase was based on an advertisement we mailed to you, or if we own 
the company that sold you the goods or services.) 

2. You must have used your credit card for the purchase.  Purchases made 
with  cash  advances  from  an  ATM  or  with  a  check  that  accesses  your 
credit card account do not qualify. 

3. You must not yet have fully paid for the purchase. 

If  all  of  the  criteria  above  are  met  and  you  are  still  dissatisfied  with  the 
purchase, contact us in writing at: 

Credit Card Department  
P.O. Box 7850 
Ann Arbor, MI 48107 

While  we  investigate,  the  same  rules  apply  to  the  disputed  amount  as 
discussed  above.    After  we  finish  our  investigation,  we  will  tell  you  our 
decision.  At that point, if we think you owe an amount and you do not pay, we 
may report you as delinquent. 

Form 820 (9/10)