Visa® Platinum Truth-In-Lending Terms and Conditions 
In this Agreement the words you and your mean each and all of those who sign or use the issued Visa Card. Card means a Visa Credit 
Card and any duplicates and renewals the Credit Union issues. Account means your Visa Credit Card line of credit account with the 
Credit Union. Credit Union, we, us, and our means the Credit Union whose name appears in this A0greement. 

1. Using the Account/Credit Limit: You are approved for a Visa account. Signing and using your DuPage Credit Union Visa Card 
signifies acceptance of the following terms and conditions. You agree not to let your account balance exceed your approved credit 
limit. Each payment you make on the account will restore your credit limit by the amount of the payment which is applied to the 
principal amount of purchases and cash advances. You may request an increase in your credit limit by making a request to the Credit 
Union. The Credit Union has the right to reduce or terminate your credit limit at any time. 

2. Responsibility: You agree to pay all charges (purchases, balance transfers and cash advances) to your Account that are made by 
you or anyone whom you authorize to use your Account. For example, you are responsible for charges made by yourself, your spouse 
and minor children. You are responsible for charges made by anyone else to whom you give the card, and this responsibility continues 
until the card is recovered. You cannot disclaim responsibility by notifying us, but we will close the account for new transactions if you so 
request and return all cards. If either party closes the account, the credit card(s) must be surrendered to the Credit Union. Should 
unauthorized use occur after the account is closed, the card will be picked up by a merchant, and you will be responsible for each $50 
card recovery fee. Your obligation to pay the account balance continues even though an agreement, divorce decree or other court 
judgment to which we are not a party may direct you or one of the other persons responsible to pay the account. Joint Account: Each of 
you will be individually and jointly responsible for paying all amounts owed under this Agreement. This means that the Credit Union can 
require any one of you individually to repay the entire amount owed under this Agreement. Each of you authorizes the other(s) to make 
purchases or cash advances individually. Any one of you may terminate the Account and the termination will be effective to all of you. 

3. Variable Annual Percentage Rate: Your standard variable Annual Percentage Rate (APR) for purchases, balance transfers and 
cash advances may increase or decrease quarterly. For each quarter, we determine the APR by adding a margin to the U.S. Prime 
Rate published in the Wall Street journal the last business day of the previous calendar quarter. When a change in the Prime Rate 
occurs, the resulting new APR’s will apply to balances on your account starting with your next monthly billing cycle. 

4. Liability For Unauthorized Use/Lost Card Notification: You agree to notify us immediately, orally or in writing of the loss, theft or 
unauthorized use of your Credit Card. If your credit card is lost or stolen, you must notify us in writing at the address below or phone 
us. For stolen cards, include a copy of the police report. You will have no liability for unauthorized transactions made with your credit 
card, unless you are grossly negligent in handling of your card. This additional limit on liability does not apply to ATM transactions, 
which are not processed by Visa, or to commercial cards. 

DuPage Credit Union, ATTN: Card Services, PO Box 3930, Naperville, Illinois 60567-3930, Telephone Number 800-323-2611 

5. Monthly Payment: Each month you must pay at least the minimum payment shown on your statement within 25 days of the 
statement closing date. You may, of course, pay more frequently, pay more than the minimum payment, or pay the Total New Balance 
in full. If you make extra payments or larger payments, you are still required to make at least the minimum payment each month your 
account has a balance. The minimum payment is 2% of the Total New Balance but not less than $25.00, plus the amount of any prior 
minimum payments that you have not paid. In addition, at any time your Total New Balance exceeds your credit limit, you must 
immediately pay the excess upon demand. 

6. Payment Allocation: Subject to applicable law, your minimum payment amount may be applied to what you owe the Credit Union in 
the following order: Finance charges, fees, previous promotional balance, balance cash, balance retail, cycle-to-date promotional, 
cycle-to-date cash, cycle-to-date retail. Any payment amount in excess of the minimum will be applied first to the card balance bearing 
the highest rate of interest, and then to each successive balance bearing the next highest rate of interest. If two or more balances have 
the same rate of interest, the older balance is paid first, until the payment is exhausted. 

7. Finance Charges: In order to avoid a finance charge on Purchases made since your last statement date, you must pay the Total 
New Balance shown on your statement within 25 days of the statement closing date. Otherwise, finance charges on purchases are 
calculated from the beginning of the next statement period on previously billed but unpaid purchases and on new purchases from the 
date they are posted to your account. Cash advances are always subject to finance charge from the date of transaction. We figure the 
finance charge separately for purchases and cash advances on your account by applying the applicable periodic rate set forth below to 
the “average daily balance” of purchases (including current transactions), and to the “average daily balance” of cash advances 
(including current transactions). To get each “average daily balance”, we take the beginning balance each day, add any new 
purchases (if calculating the “average daily balance” for purchases), add any new cash advances (if calculating the “average daily 
balance” for cash advances), and subtract any payments or credits. This gives us the daily balance. Then, we add up all the daily 
balances for the billing cycle and divide the total by the number of days in the billing cycle. This gives us the “average daily balance.” 

8. Other Fees and Charges: Other fees and charges that will be added are as shown in the table. 

9. Cash Advance/Balance Transfer Information: Cash Advances/Balance Transfers are not subject to a grace period. DuPage 
Credit Union is not responsible for any merchant delays in processing transactions. Cash Advances/Balance Transfers cannot be used 
to pay other DuPage Credit Union obligations. The Credit Union reserves the right to place a maximum limit for daily cash advance 

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transactions. Accounts will be limited to two (2) cash advance transactions per 24-hour period. Cash Advances performed through an 
ATM have a daily maximum limit of $500 and will be limited to two (2) per 24-hour period. 

Cash Advance Fee: The fee will be added to the appropriate advance balance with the cash advance. (The amount of the cash 
advance may include a surcharge that the ATM owner imposes.) 

10. Default: You will be in default if you fail to make any minimum payment or other required payment by the date that it is due. You 
will be in default if you break any promise you make under this Agreement. You will be in default if you die, file for bankruptcy or 
become insolvent, that is, unable to pay your obligations when they become due. You will be in default if you make any false or 
misleading statements in any credit application or credit update. You will also be in default if something happens which the Credit 
Union believes may substantially reduce your ability to repay what you owe. When you are in default, the Credit Union has the right to 
demand immediate payment of your full account balance without notice. If immediate payment is demanded, you will continue to pay 
finance charges and fees until what you owe has been paid, and any savings that were given as security will be applied towards what 
you owe. We may enter into a contingent or hourly fee arrangement with an attorney and/or collection agency to collect the amounts 
you owe us and you agree that such arrangement is reasonable. This provision also applies to bankruptcy, appeals or post-judgment 
proceedings. You promise to pay all costs of collecting the amount you owe if your Visa account is in default. These costs will include 
reasonable attorney fees, court costs and/or collection agency fees and all other costs permitted under state law and regulation. If your 
account is charged off all balances will revert to the highest APR on the account. 

11. Using the Card: You may use the card issued to you to make purchases in person, and by mail or telephone from merchants and 
others who accept credit cards. In addition, you may obtain cash advances from the Credit Union, from other financial institutions 
participating in the Visa program, and from automated teller machines (ATM’s), such as Visa ATM network, that provide access to the 
Visa system. (Not all ATM’s provide such access.) You will need to use your Personal Identification Number (PIN) to obtain a cash 
advance from an ATM. Illegal Transactions: You will not use your DuPage Credit Union Visa Credit Card for any illegal transaction. 
Internet Gambling: You may use your card to purchase goods and services from participating merchants. However, you may not use 
your card to initiate any type of electronic gambling transaction through the Internet. Also, you agree that you will not use your card for 
any transaction that is illegal under applicable federal, state, or local law. 

12. Returns and Adjustments: Merchants and others who honor the Card may give credit for returns or adjustments. If your credits 
and payments exceed what you owe us, we will hold and apply this credit balance against future purchases and cash advances, or if it 
is $1 or more, refund it on your written request or automatically after 6 months. 

13. Merchant Disputes: The Credit Union is not responsible for the refusal of any merchant or financial institution to honor the card. 
The Credit Union is subject to claims and defenses (other than tort claims) arising out of goods or services you purchase with the card 
if you have made a good faith attempt but have been unable to obtain satisfaction from the merchant or service provider, and (a) your 
purchase was made in response to an advertisement the Credit Union sent or participated in sending to you; or (b) your purchase cost 
more than $50 and was made in your state or within 100 miles of your home. 

14. Foreign Transactions: Purchases and cash advances made in foreign countries and foreign currencies will be billed to you in U.S. 
dollars. The exchange rate for transactions in a foreign currency will be the rate selected by Visa from the processing date, which rate 
may vary from the rate Visa itself receives or the government-mandated rate in effect for the applicable central processing date. The 
currency conversion rate used on the processing date may differ from the rate that would have been used on the purchase date or 
cardholder statement posting date. 

15. Changing or Terminating Your Account: The Credit Union may change the terms of this Agreement from time to time after 
giving you any advance notice required by law. Your use of the card after receiving notice of a change will indicate your agreement to 
the change. To the extent the law permits, and indicated in the notice to you, the change will apply to your existing account balance as 
well as future transactions. Either the Credit Union or you may terminate this agreement at any time, but termination by you or the 
Credit Union will not affect your obligation to pay the account balance plus any finance charges and other charges you owe under this 
Agreement. The cards you receive remain the property of the Credit Union and you must recover and surrender to the Credit Union all 
cards upon request or upon termination of this Agreement whether by you or the Credit Union. Failure to surrender your cards will 
result in a card recovery fee of $50 each, should you attempt to use the cards. 

16. Copies of Documentation: You will be charged a fee for each copy of a draft or monthly statement that you request from us.  
The fee will be handled by the Credit Union as an adjustment to the account balance, not as a purchase and may not be charged a 
Finance Charge. 

17. Effect of Agreement/Waiver: This agreement is the contract which applies to all transactions on your account even though the 
sales, cash advances, credit or other slips you sign or receive may contain different terms. The Credit Union can delay enforcing any of 
its rights any number of times without losing them. 

18. Statements and Notices: You will receive a statement each month showing transactions on your account. You are responsible  
for your minimum monthly payment even in the event your statement is late or returned to the Credit Union. Statements and notices 
will be mailed to you at the most recent address you have given the Credit Union. Notice sent to any one of you will be considered 
notice to all. 

19. Additional Benefits/Card Enhancements: The Credit Union may from time to time offer additional services to your Account, such 
as travel accident insurance, at no additional cost to you. You understand that the Credit Union is not obligated to offer such services 
and may withdraw or change them at any time. 

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Visa® Platinum 

Interest Rates and Interest Charges 

Annual Percentage Rate 
(APR) for Purchases 

Annual Percentage Rate 
(APR) for Balance Transfers 

APR for Cash Advances 

Penalty APR and When it Applies 

How to Avoid Paying Interest on 
Purchases 

18.25% to 26.25% 
based on your creditworthiness. This APR will vary with the 
market based on the Prime Rate. 

18.25% to 26.25% 
based on your creditworthiness. 
This APR will vary with the market based on the Prime Rate. 
21.25% to 29.25% 
based on your creditworthiness. 
This APR will vary with the market based on the Prime Rate. 
None 

Your due date is at least 25 days after the close of each billing cycle. 
We  will  not  charge  you  any  interest  on  purchases  if  you pay  your 
entire balance by the due date each month. 

Minimum Interest Charge 

None 

For Credit Card Tips from the 
Consumer Financial Protection 
Bureau 

To learn more about factors to consider when applying for or 
using a credit card, visit the website of the Consumer Financial 
Protection Bureau at http://www.consumerfinance.gov/learnmore. 

Fees 

Annual Fee 

Transaction Fees 

•  Balance Transfer 
•  Cash Advance 

•  Foreign Transaction 

Penalty Fees 

•  Late Payment 
•  Over-the-Credit-Limit 
•  Returned Payment 

Other Fees 

None 

None 
3% of the Cash Advance unless otherwise disclosed  
($5 minimum/$50 maximum fee) 
None 

Up to $25 
None 
Up to $25 

•  Returned Convenience Check 
•  Expedited Card Delivery 
•  Card Replacement 

$25 
$30 
$10 

How We Will Calculate Your Balance: We use a method called “average daily balance (including new purchases).”  

Balance Transfers: If the total amount you request exceeds your total credit line, we may send full or partial payment to your creditors in the order you provide them to us. 
Balance Transfers incur interest charges from the date of the transaction. Allow at least 2 weeks for processing. If you have a dispute with a creditor and pay that balance by 
transferring it to your new account, you may lose certain billing rights. Balance Transfers may not be used to pay off or down any account issued by DuPage Credit Union. 

20. Security Interest: If you give the Credit Union a specific pledge of savings by signing a separate pledge of savings for 
this account, your account will be secured by your pledged savings. To secure your account you grant us a purchase 
money security interest under the Uniform Commercial Code in any goods you purchase through the account. If you 
default, we will have the right to recover any of these goods that have not been paid for through our application of your 
payments in the manner described above. Collateral securing other loans with us may also secure this account. 

21. Military Lending Act (MLA): Important information for Covered Borrowers under the Military Lending Act, effective October 3, 
2017. Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of 
consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent my not exceed an 
annual percentage rate of 36 percent. This rate must include, as applicable to the credit transaction or account: the costs associated 
with credit insurance premiums; fees for ancillary products sold in connection with the credit transaction; any application fee charged 
(other than certain application fees for specified credit transactions or accounts); and any participation fee charged (other than certain 
participation fees for a credit card account). 

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For more information, please contact DuPage Credit Union at 800-323-2611 to receive oral disclosures of the Military Lending Act 
disclosure and a description of the payment obligation. 

22. Consent To Contact: You give the Credit Union and third party vendors calling on our behalf, your consent to use automated 
technology to call or text you at the phone number(s) given by you, including your wireless number. This may be for offering products 
or services, potential fraud on your account or to collect any amounts you owe. Standard message and data rates may apply. You 
have the right to opt out of this consent at any time. 

23. Your Billing Rights—Keep This Notice For Future Use: This notice contains important information about your rights and our 
responsibilities under the Fair Credit Billing Act. 

WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT. Any dispute or errors need to be put in writing and sent to: 
DuPage Credit Union, ATTN: Card Services, PO Box 3930, Naperville, IL 60567. You can telephone us, but doing so will not preserve 
your rights. You may also contact us on the web: dupagecu.com sending a secure email by logging into your account on Online 
Banking at dupagecu.com. In your letter, give us the following information: 

  Your name and account number. 

  The dollar amount of the suspected error. 

  Describe the error and explain, if you can, why you believe there is an error.  

  If you need more information, describe the item you are not sure about. 

You must contact us: 

  Within 60 days after the error appeared on your statement. 

  At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is 

incorrect. 

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER. When we receive your letter, we must do two things: 

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already 

corrected the error. 

2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 

  We cannot try to collect the amount in question, or report you as delinquent on that amount. 

  The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 

  While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 

  We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

1. If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. 

2. If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. W e 

will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not 
pay the amount we think you owe.  

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to 
pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the 
name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled 
between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct. 

OUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES. If you are dissatisfied with the goods or 
services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you 
may have the right not to pay the remaining amount due on the purchase. 

To use this right, all of the following must be true: 

1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price 
must have been more than $50. (Note: Neither of these is necessary if your purchase was based on an advertisement we mailed to 
you, or if we own the company that sold you the goods or services.) 

2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that 

accesses your credit card account do not qualify. 

3. You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: DuPage Credit Union, ATTN: 
Card Services, PO Box 3930, Naperville, IL 60567. 

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell 
you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent. 

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USA PATRIOT ACT. Pursuant to requirements of law, including the USA Patriot Act, DuPage Credit Union is obtaining information and 
will take necessary actions to verify your identity. Pursuant to the FACT Act address changes will only be accepted via in person and 
by mail with proper Credit Union verification. State laws require the following notices: California Residents: Regardless of your marital 
status, you may apply for credit in your name only. Ohio Residents: Ohio anti-discrimination laws require creditors to make credit 
equally available to all creditworthy customers and that credit reporting agencies maintain separate credit histories on each individual 
upon request. The Ohio Civil Rights Commission administers these laws. Married Wisconsin Residents: No provision of any marital 
property agreement, unilateral statement, or court order applying to marital property will adversely affect a creditor’s interest unless, 
prior to the time credit is granted, the creditor is furnished with a copy of the agreement, statement or court order, or has actual 
knowledge of the provision. You acknowledge that you have received a copy of this Agreement that contains the Credit Union’s terms 
and conditions by signing or using the issued card(s). Information about the costs of the Credit Card Account described in this 
disclosure is accurate as of October 28, 2019. This information may have changed after this date. To find out what may have changed, 
please write to us at DuPage Credit Union PO Box 3930, Naperville, Illinois 60567-3930. 

REV 10/19 

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