FIRSTBANK CREDIT CARD AGREEMENT FOR THE BEYOND ONE & BEYOND PLATINUM VISA® & MASTERCARD® 
(THE “AGREEMENT”) 

Interest Rates and Interest Charges 
Annual Percentage Rate (APR) for 
Purchases 

APR for Balance Transfers 

0%  Introductory APR for the first 15 months that your account is open, for purchases made within the 
first 6 months of account opening date.  

After that, your APR will be the U.S. Prime Rate (“Prime Rate”) + 8.50% to the U.S. Prime 
Rate (“Prime Rate”) + 20.75%  based  on  your  creditworthiness  at  the  time  you  opened 
your account.    
0%  Introductory APR for the first 15 months that your account is open, for transfers completed within the 
first 6 months of account opening date.  

APR for Cash Advances 

Penalty APR and When it Applies 

After that, your APR will be the U.S. Prime Rate (“Prime Rate”) + 8.50% to the U.S. Prime Rate (“Prime 
Rate”) + 20.75% based on your creditworthiness at the time you opened your account.    
U.S. Prime Rate (“Prime Rate”) + 15.00% to the U.S. Prime Rate (“Prime Rate”) + 20.75% ,	based on 
your creditworthiness at the time you opened your account.   This APR (“Cash Advance APR”) will vary 
with the market, based on the Prime Rate. 
29.99%* 

How to Avoid Paying  
Interest on Purchases 

Minimum Interest Charge 
For Credit Card Tips from the 
Consumer Financial Protection 
Bureau 

Fees 
Annual Fee 
Transaction Fees 
   -Balance Transfers: 
   -Cash Advance: 
   -Convenience Checks: 
   -Foreign Transactions: 

Penalty Fees 
   -Late Payment 
   -Returned Check 

        This APR may be applied to you if you become more than 60 days late paying your bill.    

How Long Will the Penalty APR Apply?: If your APRs are increased for this reason, the Penalty 
APR will apply until you make six consecutive minimum payments when due.  

Your due date is at least 25 days after the close of each billing cycle.  We will not charge you interest on 
new  Purchases  if  you  pay  your  entire  balance  by  the  due  date  of  each  month.  We  will  begin  charging 
interest on cash advances, convenience checks and balance transfers on the transaction date. 
If you are charged interest, the charge will be no less than $1.50.  
To learn more about factors to consider when applying for or using a credit card, visit the website 
of the Consumer Financial Protection Bureau at https://www.consumerfinance.gov/learnmore 

$0 

2.00% of the amount of each transaction ($2.00 minimum; $10 maximum) 
2.00% of the amount of each transaction ($2.00 minimum; $10 maximum) 
2.00% of the amount of each transaction ($2.00 minimum; $10 maximum) 
1.00% of each transaction in US Dollars for Visa. 
1.40% of each transaction in US Dollars for MasterCard.  

Up to $35 
Up to $15 

How We Will Calculate Your Balance: We use a method called “average daily balance without compounding (including new purchases)”. See your account 
agreement for more details. 

Loss of Introductory APR: We may end your introductory APR and apply the Penalty Pricing if you become more than 60 days late paying your bill.  

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights are provided in your account agreement. 

Late Payment: A single violation will not exceed $25. However, if another violation occurs within a six month billing period we will charge up to the 
maximum fee in the table above. The Late Payment fee will not exceed the related minimum payment that was due. The Returned Check fee will not 
exceed the related check amount. 

 
 
 
 
 
 
 
 
 
 
 
       
 
 
 
 
 
 
 
 
 
* The Daily Periodic Rate for the Penalty APR is 0.0822% 

Review  and  save  the  following  information  of  your  account.  This  document  together  with  the  Rates  and  Fees  Table  is  an 
agreement between you, the cardholder, and FirstBank. If you have questions, please call us using the number on the back of 
your  card.  You  also  authorize  Us  to  obtain  and  use  your  credit  bureau  reports  and  any  other  information  about  You  for  the 
purpose of: (1) providing extensions of credit for your account; (2) the administration, review or collection of your account; and (3) 
for marketing purposes, including but not limited to pre-approvals offers, cross-selling and in offering of other financial or non-
financial products or services. 

ACCOUNT:  As  consideration  for  the  credit  granted  by  FirstBank  (the  “Bank”)  under  this  revolving  account,  you  (the  main 
cardholder under this Agreement) bind yourself to pay to the Bank the total purchases and cash advances (including balance 
transfers from other institutions and convenience checks) made on this account, as well as the FINANCE CHARGES and FEES 
agreed  upon  pursuant  to  the  terms  and  conditions  of  this  Agreement.  You  may  use  the  credit  card  (the  “Card”)  to  purchase 
merchandise and services in those establishments where the Card is accepted, and obtain cash advances from the Bank or any 
other bank that accepts the Card, subject to the limits established from time to time by the Bank. The credit card may not be 
used in any country that is subject to economic sanctions imposed by the U.S. government, and any attempted use of the credit 
card  in  such  countries  will  be  blocked.  The  credit  card  may  not  be  used  in  connection  with  online  gambling  or  to  fund  any 
account that is set up to facilitate online gambling. 

TRANSACTIONS: You may obtain credit in the form of purchases, balance transfers and cash advance. For purposes of this 
Agreement, purchases means the use of your account number and/or the credit card to acquire or lease services and goods, and 
perform  a  transaction  that  is  not  a  cash  advance  (“Purchase(s)”).    A  balance  transfer  means  the  transfer  of  funds  to  another 
creditor  initiated  by  the  Bank  at  your  request  (“Balance  Transfer”).  A  cash  advance  means  the  use  of  your  credit  line  for  the 
following: access a check you draw as a signer, an ATM cash advance, request a financial or non-financial institution to obtain 
cash,  money  orders,  travelers  checks,  or  wire  transfers,  perform  cash-like  transactions  (quasi  cash)  such  as  the  purchase  of 
foreign  currency  from  non-financial  institutions  as  well  as  similar  cash  transactions  such  as  purchasing  lottery  tickets,  casino 
gaming  chips,  race  track  wages,  or  similar  betting  transactions,  and  making  payments  using  a  third  party  service  (“Cash 
Advance”).      

AUTHORIZED USERS: You will be liable for all transactions made by the persons that you allow the use of convenience checks, 
account number, or other credit device with the authorization to obtain credit on your account, including transactions for which 
you  may  not  have  intended  to  be  liable,  even  if  the  amount  of  those  transactions  causes  the  credit  limit  to  be  exceeded. 
Authorized  users  may  be  granted  access  to  information  regarding  this  account  if  you  request  it  in  accordance  to  Bank 
requirements. A notice to any authorized user will be considered notice to all users.   

CREDIT  LIMIT:  You  agree  that  the  Bank,  for  your  convenience,  will  establish  a  credit  limit  and  that  the  purchases  and  cash 
advances  that  you  charge  to  this  account  shall,  at  no  time,  exceed  your  credit  limit.  Upon  receipt  of  your  Card,  you  will  be 
informed of your credit limit which will appear on each monthly account statement (the “Account Statement”) that the Bank will 
send to you. You agree that the Bank may, from time to time, change your credit limit, taking into consideration your previous 
credit experience or payment history. Should you exceed your authorized credit limit, the Bank will have the right to cancel the 
Card, require its return, or cancel the Card and close the account. Any amount due, in excess of your authorized limit, shall be 
payable immediately. Your minimum payment shall include any excess over your authorized credit limit. 

ANNUAL PERCENTAGE RATE APPLICABLE TO PUERTO RICO AND US VIRGIN ISLANDS: The FINANCE CHARGES will be 
computed only on the principal balance. You will pay a monthly FINANCE CHARGE on the balance of your account for the billing 
period.  The  FINANCE  CHARGE  will  be  variable  and  can  change  from  time  to  time  for  each  billing  period.  The  FINANCE 
CHARGE for purchases, balance transfers from other institutions, cash advances and convenience checks will be determined by 
adding the value of the highest United States Prime Rate published, on the last business date of the prior month, in the "Money 
Rates" section of the Wall Street Journal ("Prime Rate") to a margin. This is equivalent to the ANNUAL PERCENTAGE RATE 
(“APR”). To determine the daily periodic rate (the “Periodic Rate”) the APR must be divided by 365. The FINANCE CHARGE and 
the APR applicable to your account will depend on your creditworthiness and the current PRIME RATE at the time of approval of 
your application.  For each billing period, the FINANCE CHARGE and the APR will be based on the PRIME RATE as published 

on the last business date of the prior month.  An increase of the Prime Rate could represent an increase in the APR and in the 
minimum  monthly  payment.  Any  change  in  your  FINANCE  CHARGE  will  apply  to  the  existing  balances  and  to  the  new 
transactions  during  the  billing  statement.  The  FINANCE  CHARGE  is  determined  by  multiplying  the  daily  Periodic  Rate  to  the 
average daily balance (the “Average Daily Balance”) by the number of days in the billing cycle. The Average Daily Balance is 
obtained by taking into account the initial balance of each day of the billing period, subtracting payments and credits, and adding 
the purchases, except purchases made in billing periods in which the period's initial balance is $0 or said initial balance is paid in 
full on or before your payment due date. The daily balances within the billing period are added and said total is divided by the 
number of days included within the billing period. The result is the Average Daily Balance. No FINANCE CHARGE on purchases 
will  be  imposed  for  billing  periods  in  which  there  is  no  previous  balance  and  if  the  totality  of  the  account's  balance,  including 
purchases made in such period, are paid or credited in full on or before the applicable payment due date, or if the only balance 
owed corresponds to deferred payments or interest offers. There will be no grace period for cash advances, convenience checks 
and  balance  transfers  unless  the  Bank  states  otherwise  as  part  of  a  promotion.  The  FINANCE  CHARGES  imposed  on  cash 
advances, convenience checks and balance transfers will be assessed from the date of the transaction. If the Wall Street Journal 
stops publishing the prime rate, we will select a similar rate. 

MINIMUM  MONTHLY  PAYMENT:  We  will  calculate  the  minimum  payment  based  on  2%  of  the  balance  or  $15,  whichever  is 
greater. In addition, your minimum monthly payment may include finance charges, periodic interest charges, over limit amounts 
and late fees billed in the statement for which your minimum payment is calculated. 

PAYMENT APPLICATION: If you pay the required minimum payment of the monthly Account Statement, said payment shall be 
applied first to the balances with the lowest APRs.  If you pay an amount in excess of the minimum required payment, the excess 
will then be applied first to the balances with the highest APRs. Payments are credited the same day if they are: (i) received by 
5:00 p.m., Monday through Friday (excluding holidays) at the address indicated on the Account Statement, (ii) are paid with a 
check drawn against the Bank, and (iii) accompanied with the payment stub. If the payment is made through a branch of the 
Bank, it will be processed the next business day retroactively to the date it was received. Electronic payments received by the 
Bank will also be credited the next business date retroactively to the date it was received.  

MONTHLY ACCOUNT STATEMENT: The Bank shall mail to you a monthly Account Statement at the end of each billing period. 
In  each  Account  Statement  the  following  entries  will  be  shown,  as  applicable:  previous  balance,  payments,  credits,  debits, 
purchases, balance transfers from other institutions, convenience checks and cash advances made within the same period, the 
FINANCE  CHARGE,  the  ANNUAL  PERCENTAGE  RATE,  the  total  new  balance,  the  minimum  payment  and  the  due  date  for 
said payment. You must notify the Bank in writing of any error in the Account Statement within sixty (60) days following the date 
on which the statement was mailed. 

FEES: The currency conversion fees for international transactions will be billed in US Dollars by either Visa International and/or 
MasterCard International depending on your card. Please refer to the “Fees” section on the table included.  

CREDIT LINE AVAILABILITY HOLD: From time to time the Bank may apply a Credit Line Availability Hold to your account if your 
payment is returned for any reason or multiple payments are received in same statement period. The Hold will delay for up to a 4 
day period the availability on the credit line for an amount equal to the payment made.  

INSTALLMENT PLAN: The Installment Plan enables you to use your credit card for transactions allowing you to determine the 
repayment period for that balance. The amount requested for the Installment Plan will be subject to your credit line availability. 
The APR, Interest Charges and Monthly Minimum Payment, of your Installment Plan may vary for each billing cycle. The APR for 
your Installment Plan is equivalent to your Standard APR for purchases. The minimum monthly payment of your Installment Plan 
will  be  included  in  the  minimum  monthly  payment  due  of  your  account  during  the  term  of  the  Installment  Plan.  You  will  be 
responsible to pay the total minimum monthly payment amount as established in your account statement. The Interest Charges 
will be calculated based on the Average Daily Balance. To pay in full your Installment Plan please contact Customer Service in 
order to obtain the total balance owed. Installment Plan is not available for accounts under Penalty Rate and no grace period 
applies. If you do not comply with the minimum monthly payments of your installment loan, the Late Fee will apply as established 
in the Credit Card Agreement. The unpaid amount of the Installment Plan in the minimum monthly payment requested will be 
transferred to the Balance Transfers section. If Penalty Pricing applies to your account, the balance pertaining to Installment Plan 

will  remain  subject  to  the  Standard  APR  for  Purchases  and  the  corresponding  term  of  Installment  Plan  will  not  change.  To 
request an Installment Plan and receive information regarding repayment terms you may contact Customer Service at 787-701-
2265 or toll free 1-855-701-2265. 

SKIP  A  PAYMENT:  From  time  to  time,  if  a  pre-established  criteria  is  met,  you  may  be  eligible,  to  skip  making  the  Minimum 
Payment for certain billing cycles. If you receive this offer, your account statement will show that the required Minimum Payment 
for that period is of zero dollars ($0), and you may not have to make the Minimum Payment for that billing cycle. Note that if you 
decide  to  skip  a  payment  the  account  will  continue  to  accrue  Interest  Charges  on  the  unpaid  balance  during  that  period. 
Nonetheless,  you  can  always  make  a  payment  for  any  amount.  At  the  end  of  the  skip  a  payment  period,  the  terms  of  the 
Agreement regarding the required Minimum Payment will automatically resume. 

DEFAULT:  You  will  be  in  default  under  this  Agreement  if  you  do  not  pay an installment on time, file for bankruptcy, or 
exceed your credit limit without the Bank's authorization. In the event of default, the Bank may demand immediate payment of 
the full balance due. If the Bank has to refer collection of the balance to an attorney, you may have to pay legal and attorney 
fees, plus court costs and any other fees allowed by law. 

ANNUAL FEE: Please refer to the “Annual Fee” section on the Rates and Fees table included in this agreement. The ANNUAL 
FEES will be reflected on your Account Statement on each anniversary of the issuance of the first Card whether or not you used 
your account. 

DENIAL OF CREDIT: The Bank is not responsible if a purchase or cash advance on your account is not approved either by the 
Bank  or  by  a  third  party,  even  if  you  have  sufficient  credit  available.  The  Bank  may  limit  the  number  of  purchases  or  cash 
advances which may be approved in any day.  If the Bank detects unusual or suspicious activity on your account, the Bank may 
temporarily suspend your credit privileges until it can verify that the transaction is legitimate. The Bank may approve purchases 
or cash advances which cause the balance to exceed your credit limit without waiving any of its rights under this Agreement. 

LOST  OR  STOLEN  CARDS:  If  the  Card  is  lost  or  stolen,  or  if  you  suspect  that  someone  could  be  using  it  without  your 
authorization you must immediately notify the Bank and complete and submit such forms or reports as the Bank may require. In 
the event of loss, theft, or possible unauthorized use of the Card, you may be responsible for the unauthorized use of the Card 
up to an amount not exceeding $50.00, unless you have notified the Bank of the loss, theft, or possible unauthorized use of the 
Card, prior to any purchase or cash advance, by calling TOLL FREE (855) 701-2265 or (787) 751-2265. Text teletype device 
(TTY) for the hearing impaired phone number: 787-282-4267. 

YOUR BILLING RIGHTS:  

Keep this Document for Future Reference 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Think You Find A Mistake On Your Statement 

If you think there is an error on your statement, write to us: 

FirstBank 
PO Box 84025 
Columbus, GA 31908-4031 

In your letter, give us the following information: 

•  Account information: Your name and account number. 
•  Dollar amount: The dollar amount of the suspected error. 
•  Description of Problem: If you think there is an error on your bill, describe what you believe is wrong and why you 

believe it is a mistake. 

You may contact us: 

•  Within 60 days after the error appeared on your statement. 

•  At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you 

think is wrong. 

You must notify us of any potential errors in writing.  You may call us, but if you do we are not required to investigate any 
potential errors and you may have to pay the amount in question. 

What Will Happen After We Receive Your Letter 

When we receive your letter, we must do two things:  

1.  Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have 

already corrected the error.  

2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is 

correct.  

While we investigate whether or not there has been an error: 

•  We cannot try to collect the amount in question, or report you as delinquent on that amount.  

• 

The charge in question may remain on your statement, and we may continue to charge you interest on that 
amount.  But, if we determine that we made a mistake, you will not pay the amount in question or any interest or 
other fees related to that amount. 

•  While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
•  We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 

• 

• 

If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that 
amount.   
If we do not believe there is a mistake: You will have to pay the amount in question, along with applicable interest 
and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report 
you as delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse 
to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning the bill. We must tell you 
the name of anyone to whom we reported you as delinquent, and we must let those organizations know the matter has been 
settled between us.  

If we do not follow all the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.  

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith 
to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. 

To use this right, all of the following must be true: 

1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the 

purchase price must have been more than $50.  (Note: Neither of these is necessary if your purchase was based on an 
advertisement we mailed to you, or if we own the company that sold you the goods or services.) 

2.  You must have used your credit card for the purchase.  Purchases made with cash advances from the ATM or with a 

check that accesses your credit card account do not qualify. 

3.  You must not yet have fully paid for the purchase. 

 
 
 
 
 
 
If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: 

FirstBank 
PO Box 84025 
Columbus, GA 31908-4031 

While we investigate, the same rules apply to the disputed amount as discussed above.  After we finish our investigation, 
we will tell you our decision.  At that point, if we think you owe an amount and you do not pay we may report you as 
delinquent. 

AMENDMENTS:  You  agree  that  the  Bank  may  change  the  INTEREST  RATE,  ANNUAL  PERCENTAGE  RATE,  FINANCE 
CHARGES, and other terms contained in this Agreement, on the condition that the Bank gives you notice of such changes as are 
required  by  any  applicable  law  and/or  regulation.  If  you  do  not  agree  with  the  amendments  notified  and  desire  to  cancel  the 
Agreement, you must notify your decision in writing to the Bank within fifteen (15) days from the date on which the amendment 
notification was mailed, and continue to pay the balances owed in accordance with the terms and conditions in effect at the time 
of the notice of amendment. 

CANCELLATION: You may cancel your account at any time by providing written notice to the Bank and returning the Card cut in 
half.  The  Card  is  property  of  the  Bank  and  it  reserves  the  right  to  cancel  or  suspend  your  right  to  use  it  at  any  time,  with  or 
without  cause,  and  without  prior  notice.  You  will  remain  responsible  for  the  payment  of  any  balance  owed  at  the  time  of 
cancellation. 

MISCELLANEOUS  PROVISIONS:  The  failure  on  the  part  of  the  Bank  to  exercise  any  right  under  this  Agreement  shall  not 
constitute a waiver of said rights. If any clause or part of a clause of this Agreement is declared null by a court of law or is left 
without effect by legal or regulatory provisions, the rest of the provisions of this Agreement will not be affected and shall continue 
to be in effect. You understand and agree that the Cards cannot be used for commercial purposes. The Bank reserves the right 
to convert your account, at its discretion, to any other revolving account of the Bank at any moment, subject to you meeting the 
established  credit  criteria  for  the  new  account.  We  may  at  any  time,  and  without  notice  to  you,  sell,  assign  or  transfer  your 
account, any amounts due on your account, this Agreement, or our rights or obligations under your account or this Agreement to 
any person or entity. The person or entity to which we make any such sale, assignment or transfer shall be entitled to all of our 
rights and shall assume our obligations under this Agreement, to the extent sold, assigned or transferred. You have no obligation 
to  accept  this  Card,  nor  will  you  be  held  responsible  for  any  charges,  unless  you  choose  to  accept  it.  Use  of  this  Card  shall 
constitute its acceptance. If you choose not to accept the Card, you must notify the Bank within fifteen (15) days after receiving it 
without having used it. To notify that you do not wish to accept the Card, please call TOLL FREE (855) 701-2265 or (787) 751-
2265.  Text  teletype  device  (TTY)  for  the  hearing  impaired  phone  number:  787-282-4267.  Life,  disability,  accidental  death 
and  dismemberment,  or  involuntary  unemployment  insurance  coverage  is  optional  and  is  not  a  requirement  or  condition  to 
extend credit. This Agreement shall be interpreted in accordance with the laws   of the Commonwealth of Puerto Rico. 

DIRECT  DISPUTE  NOTICE  (CREDIT  REPORTING  DISPUTES):  If  you  believe  we  have  furnished  inaccurate  or  incomplete 
information about you or an account to a credit reporting agency, write to us at: PO BOX 9146 Mail code 273, San Juan, PR 
00908-0146. Please include sufficient information to identify the account or other relationship which is in dispute, including: the 
account number, name, address, and telephone number, if applicable; a description of the claim including specific information of 
the  dispute  and  an  explanation  of  the  reason  for  your  complaint;  and  all  documentation  supporting  your  claim  or  any  other 
necessary information that may be required by the Institution. This documentation may include: a copy of the relevant part or 
section  of  your  Credit  Report  which  is  the  basis  for  the  claim  or  the  portion  of  the  Credit  Report  which  includes  the  incorrect 
information; a complaint from the Police; an identity theft or fraud affidavit; and, copies of your account statements; among other 
documents that you may present to support your claim.	

FirstBank Card Services (rev 03/17)