Cardmember Agreement for U.S. Bank National Association American Express® No 
Preset Spend Limit Accounts 
This credit card program is issued and  administered  by U.S. Bank  National Association.  This information is  accurate as  of  June  30, 2022.  
PLEASE NOTE that this information is provided for general information purposes only and is not specific to your Account.  See the Agreement 
that was provided for your Account and Card for more detailed information, including contact information. 

PRICING INFORMATION: Actual pricing will vary from one Cardmember to another 

(APR = Annual Percentage Rate) 
(DPR = Daily Periodic Rate) 
Annual Percentage Rates for Purchases 

This APR will vary with the Market based on the 
Prime Rate. 

Prime + 10.74% to Prime + 21.24% 
(APR) 15.49% to 25.99% 
(DPR) 0.042438% to 0.071205% 

Annual Percentage Rates for Balance Transfers 

This APR will vary with the Market based on the 
Prime Rate. 

Prime + 10.74% to Prime + 21.24% 
(APR) 15.49% to 25.99% 
(DPR) 0.042438% to 0.071205% 

Annual Percentage Rates for Cash Advances 

This APR will vary with the Market based on the 
Prime Rate. 
Penalty APR and When It Applies 

Prime + 20.74% to + 22.74% 
(APR) 15.49% to 25.99% 
(DPR) 0.042438% to 0.071205% 
There is no Penalty Rate for your Account. 

Paying Interest 

Minimum Interest Charge  

For Credit Card Tips from the 
Consumer Financial Protection Bureau 

Set Up and Maintenance Fees 

•  Annual Fee 
•  Travel Fee 

Transaction Fees   

Your due date is 24 – 30 days after the close of each billing 
cycle. We will not charge you interest on new Purchases if you 
pay your entire balance, or Plan Adjusted Balance if you have 
any Fixed Payment Program balance(s), in full by the due date 
each month. We will begin charging interest on Advances and 
Balance Transfers on the transaction date.     
If you are charged interest, then the Minimum Interest Charge 
will be no less than $1.00. 
To  learn  more  about  factors  to  consider  when  applying  for  or 
using a credit card, visit the website of the Consumer Financial 
Protection Bureau at 
http://www.consumerfinance.gov/learnmore. 
NOTICE:  Some  of  these  set-up  and  maintenance  fees  will  be 
assessed before you begin using your Card and based on your 
Revolve Limit, your initial available credit will be less.  

You may still reject this Account, provided that you have not yet 
used it or paid a fee after receiving a billing statement. If you do 
reject  the  Account,  you  are  not  responsible  for  any  fees  or 
charges. 
$85 
NONE 

•  Balance Transfer Advance Fee  

•  Convenience Check Advance Fee 

Either $5 or 3% of the Transfer or Advance amount, whichever 
is greater (maximum fee (No Maximum)).   
Either $5 or 3% of the Advance amount, whichever is greater 
(maximum fee (No Maximum)). 

•  Financial Institution Cash Advance Fee   Either $10 or 4% to 5% of the Advance amount, whichever is 

•  Cash Equivalent Advance Fee 

greater (maximum fee (No Maximum)). 
Either $10 or 4% to 5% of the Advance amount, whichever is 
greater (maximum fee (No Maximum)).   

 
 
 
 
 
 
 
 
 
 
 
 
•  Cash Advance Overdraft Protection 

NONE 

Fee  

•  Cash Advance ATM Fee 

•  Foreign Transaction Fee 
•  U. S. Bank ExtendPay™ Fees 

Either $10 or 4% to 5% of the Advance amount, whichever is 
greater (maximum fee (No Maximum)). 
NONE 
A monthly fee not to exceed 1.60% of the original principal 
amount in an U.S. Bank ExtendPay™ Plan or U.S. Bank 
ExtendPay™ Loan.* This fixed fee is disclosed upon enrollment 
and charged each month that you owe the applicable U.S. Bank 
ExtendPay™ balance.   

Account Fees 

•  Late Fee  
•  Return Payment Fee  

Up to $41 
Up to $41 

How We Will Calculate Your Balance: We use a method called “average daily balance (including new purchases)”.  See 
the Agreement for more details. 

* U.S. Bank ExtendPay™ Fees are calculated based upon the original principal amount, Purchase APR, and other 
factors.

P. O. Box 6352 
Fargo, ND  58125 

Cardmember Agreement  

This is a cardmember agreement and disclosure statement (“Agreement”) between you 
and  the  Issuer  containing  the  terms  that  will  apply  to  your  Credit  Card  Account 
(“Account”) effective June 30, 2022. American Express is a federally registered service 
mark of American Express and is used by U.S. Bank National Association pursuant to a 
license.  In  this  Agreement,  “you”,  “your"  and  “Cardmember”  means  each  individual 
accepting  a  solicitation  or  applying  for  the  Account  or  otherwise  agreeing  to  be 
responsible  for  the  Account.  “We”,  “us”,  “our”,  and  “the  Issuer”  means  U.S.  Bank 
National Association, the issuer of the Card and your Account creditor. Please read this 
Agreement carefully and keep it in a safe place to make the best use of the credit cards 
we issue with this Account (“Card”). The Agreement becomes effective as soon as you 
or someone authorized by you uses or activates the Card or Account. Even if the Card 
or Account has not been used or activated, the Agreement becomes effective unless 
you contact us within 30 days after you receive the Card by calling the number on the 
back of the Card to cancel your Account.  This web Agreement does not replace the 
Agreement that is provided with the Account and Card.    

This  Agreement  contains  an  arbitration  provision  (including  a  class  action 
arbitration waiver).  It is important that you read the entire Arbitration Provision 
section carefully. 

ACCOUNT FEATURES AND YOUR USE OF THE ACCOUNT 

1.  Personal  Use:  You  may  use  the  Account  only  for  personal,  family  or  household 
purposes.  Federal  or  state  consumer  protection  laws  may  not  apply  if  you  use  the 
Account for other than personal, family or household purposes.  

2. Purchases: You may use  the Account to buy, lease or otherwise obtain goods or 
services  from  participating  merchants  (including  transactions  you  initiate  by  mail, 
telephone  or  over  the  Internet),  or  take  advantage  of  special  promotional  Balance 
Transfer offers that post as Purchase transactions (“Purchases”).  We will, in connection 
with any promotional offer we make from time to time, provide information on your Card 
carrier  or  in  additional  materials  (the  “Offer  Materials”)  that  explain  whether  those 
transactions will post and be treated as a Purchase.  Even if you have not signed a sales 
draft or the merchant has not supplied you with a written receipt or other proof of sale, 
you are responsible for all Purchases made through your Account, except as expressly 
limited by applicable law (see Your Billing Rights section below for more details).  

3. Advances: “Advances” are transactions other than Purchases that allow you direct 
access  to  funds  available  through  your  Account.    Advances  may  include  Account 
transactions  such  as  cash  advances  you  obtain  directly  from  us,  automated  teller 
machines (“ATMs”) or other participating financial institutions (“Cash Advances”). ATM 

and financial institution Advances include phone (automated phone system and 24 Hour 
customer service assisted) and Internet transfers. Advances also include some Balance 
Transfers, Convenience Checks, FastCash, Overdraft Protection Advances and Cash 
Equivalent Advances.  “Cash Equivalent Advances” include transactions to acquire or 
initiate wire transfers, traveler’s checks, cashier’s checks, money orders, foreign cash 
transactions,  casino  gaming  and  betting  transactions  and  lottery  tickets.    Monthly 
Account  statements  we  issue  may  refer  to  Advances  as  an  Advance,  Cash,  Cash 
Advances, or by the product or device you used to obtain an Advance.  Refer to the 
Account  Fees  section  for  details  on  Advance  Transaction  Fees.    American  Express 
Cards are not presently accepted for the purchase of bets, lottery tickets (except where 
allowed for on-site sales of state and national government lottery tickets at authorized 
retailers) or casino gaming chips. 

4. Advance Limits: Only a portion of the Revolve Limit (defined below) is available for 
Advances and that portion may vary from time to time. Although you may have credit 
available under your Account, we may be unable to authorize an Advance. You may 
contact Cardmember Service to learn the portion of your Revolve Limit which is available 
for Advances. 

5. Convenience Checks: From time to time, we may supply Convenience Checks for 
use by  the person(s) or drawer  named on those checks.  “Convenience Checks” are 
drafts that look like other  checks,  but are drawn  on credit available in your Account.  
Convenience Checks may not be offered for all Account types.  We will, in connection 
with  any  Convenience  Check  we  provide,  include  Offer  Materials  that  will  explain 
whether the Convenience Check will post and be treated as an Advance or as a Balance 
Transfer.  Convenience  Checks  must  be  written  in  U.S.  Dollars.  We  may  return  a 
Convenience Check unpaid if:  
(a) the credit available under your Revolve Limit is less than the Convenience Check 
amount;  
(b) the Account is in Default; or  
(c) the Convenience Check is improperly endorsed or otherwise fails to conform to our 
regularly accepted standards for check payment.  
Convenience Checks may not be used to pay your Account or any obligation you owe 
us or our affiliates.   

6. Paying and Stopping Payment on Convenience Checks: You must write to us or call 
to request that payment be stopped on a Convenience Check. You must call us promptly 
with an oral stop payment request and then provide us with a written confirmation of the 
stop payment request within 14 calendar days. Any written stop payment request we 
receive will remain in effect for 6 months, unless you renew the request in writing before 
the end of that time. We may pay Convenience Checks more than 6 months old. There 
may be circumstances under which a Convenience Check must be paid, even if we have 
received a stop payment request from you. We will not be liable to you if we do not honor 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
your  stop  payment  request  under  those  circumstances.  If  it  is  determined  that  a 
Convenience Check should have been paid, but was not, we will not be liable for any 
consequential,  punitive  or  incidental  damages  if  we  acted  in  good  faith.  Our  only 
obligation under those circumstances will be to pay the designated payee the amount 
of the Convenience Check and cancel any charges assessed against your Account as 
a result of any wrongful failure to honor the Convenience Check.  

7. Balance Transfers: We may permit you to transfer balances and obligations that you 
owe other companies or financial institutions to your Account, subject to the terms and 
conditions disclosed in the Offer Materials (“Balance Transfers”). Balance Transfers will 
post to your Account and be separately reflected on monthly Account statements as a 
Balance Transfer, or, depending upon the offer, may post to the Account and be treated 
as a Purchase or an Advance.  We will, in connection with any Balance Transfer offer 
we make, provide you with materials that explain how the Balance Transfer will post to 
your Account and be reflected on monthly Account statements. You may not request 
Balance Transfers on existing obligations you owe us or our affiliates. If you request a 
Balance Transfer that would cause your Account to exceed its Revolve Limit, we may, 
at our option, (a) post the entire Balance Transfer requested to your Account; (b) post 
only a portion of the Balance Transfer requested to your Account up to the amount of 
credit available under the Revolve Limit; or (c) refuse to process the entire amount of 
the Balance Transfer requested.   

8. Fixed Payment Programs: From time to time we may offer to you the benefit of our 
Fixed  Payment  Programs,  including  ExtendPay  Plans  and  ExtendPay  Loans,  which 
allow you to pay off balances in fixed monthly payments over time and still avoid paying 
interest charges on new Purchases, as long as you pay the Plan Adjusted Balance in 
full each month. Fixed Payment Program(s) may not be available based on Account 
activity after an offer was made.  You may pay Fixed Payment Program balance(s) off 
early by paying your current balance in full, which includes activity on your Account since 
the previous statement. 
Plan  Adjusted  Balance:  If  you  have  a  Fixed  Payment  Program  balance,  the  “Plan 
Adjusted Balance” is the amount you must pay on your Account each month to avoid 
paying interest on new Purchases.  It is the amount you owe that is not part of any Fixed 
Payment Program plus the total  monthly  payment obligation for  your Fixed Payment 
Program(s), not including any disputed amounts.     

• 

• 

ExtendPay Plans provide you the ability to designate eligible Purchases you 
have made and pay them off over a specified number of payments with a 
fixed monthly fee and no interest.  The eligible Purchases, pay-back period 
options  and  monthly  payment  obligation  including  applicable  ExtendPay 
Fees will be disclosed to you when you enroll in an ExtendPay Plan through 
online banking , our mobile app, or other methods we may make available 
to  you.    Advances,  Balance  Transfers  and  Convenience  Checks; 
Purchases subject to a promotional interest rate; and fees and interest may 
not be paid through an ExtendPay Plan.   
ExtendPay Loans provide you the ability to request cash from your Account 
and pay it back over a specified number of payments with a fixed monthly 
fee and no interest.  The pay-back period options and monthly payment 
obligation  including  applicable  ExtendPay  Fees  will  be  disclosed  to  you 
when you enroll in an ExtendPay Loan through online banking, our mobile 
app, or other methods we may make available to you.  The requested funds 
may only be deposited to an eligible deposit account at a financial institution 
in the United States.   

9. U.S. Bank Overdraft Protection: This section is part of the Agreement only if you have 
specifically requested and have obtained an Overdraft Protection  Plan by linking the 
Account with a designated U.S. Bank personal checking account ("checking account").  
An "Overdraft Protection Advance" is an advance of funds to your designated checking 
account from this Account that will help cover overdrafts on your checking account.  Any 
Overdraft Protection Advance will post and be charged interest as an Advance drawn 
on the Account.  Please refer to the U.S. Bank Deposit Account Agreement (entitled, 
"Your  Deposit  Account  Agreement")  for  full  Overdraft  Protection  Plan  terms  and  the 
Consumer  Pricing  Information  Brochure  for  fees  that  apply  for  Overdraft  Protection 
Advances.  We may cancel Overdraft Protection privileges under the Account, even if 
the Account remains open for other purposes. 

INTEREST CHARGES AND ACCOUNT FEES 

10. Account INTEREST CHARGES: INTEREST CHARGES reflect the cost of credit. 
Your total INTEREST CHARGE for any billing cycle will equal the amount of any (a) 
periodic  rate  INTEREST  CHARGES  (sometimes  referred  to  as  "interest"  in  this 
Agreement and on monthly Account statements); (b) Advance Transaction Fees; and 
(c) any other transaction fees that are considered INTEREST CHARGES.  

11. Interest Rate:  In this Agreement, we have abbreviated the terms “daily periodic 
rate” as DPR, “average daily balance” as ADB, and “ANNUAL PERCENTAGE RATE” 
as APR.  
(a) Standard Interest Rates-  
Rate for "Purchases" and  "Balance Transfers": The DPR for transactions  posting as 
Purchases and Balance Transfers is equal to 1/365th of its corresponding APR. Rate 
for  "Advances":  The  DPR  and  corresponding  APR  for  transactions  posting  to  the 
Account as Advances is equal to 1/365th of its corresponding APR.  

(b) Variable APRs are calculated by adding a margin to the Index. Your Variable DPR 
is equal to 1/365th of the corresponding APR. Your DPR and corresponding APR may 
increase or decrease from time to time according to the movements up or down of the 
Index, which is the Prime Rate published in the "Money Rates" section of the Midwest 
Edition of The Wall Street Journal on the last publication day before the date on which 
the billing cycle closed (in other words, the "statement date"). We reserve the right to 
choose a comparable new index if The Wall Street Journal ceases to publish a Prime 
Rate. The margin is the percentage we add  to the Index to calculate the  APR.  The 
current applied Index value for your Account is 4.75%.  Any variable rate adjustment 
based on a change to your margin will be effective as of the first day of the current billing 
cycle,  and  will  apply  to  all  new  Account  balances  and  transactions  subject  to  that 
variable rate. Any variable rate adjustment based on a  change to your Index will be 
effective as of the  first day of the  current billing cycle, and will apply to all new  and 
outstanding Account balances and transactions subject to that variable rate. An increase 
or  decrease  to  the  Index  or  margin  will  apply  to  Purchase,  Advance,  and  Balance 
Transfer balances and will result in an increase or decrease in the INTEREST CHARGE 
on the Account, an increase or decrease to your Minimum Payment, and an increase or 
decrease to your New Balance.   

Introductory and Promotional Rates: We may, at our option, offer you for a limited 
time  introductory or promotional interest rates for all or part of new Purchase, Advance, 
or Balance Transfers posted to your Account. We will tell you in the Offer Materials the 
introductory or promotional rate and the period of time during which that rate will be in 
effect and any conditions or requirements of the offer. Unless the Offer Materials state 
otherwise, an introductory or promotional rate will remain in effect until the last day of 
the billing cycle in which the introductory or promotional rate expires.  Any introductory 
or promotional rate that applies to new or outstanding Account balances will increase to 
the standard rate that would otherwise apply, or, when appropriate under the terms of 
this Agreement, a Penalty Rate due to an Adjustment Event (as indicated above).    

12. INTEREST CHARGE; Method of Computing Balance Subject to Interest Rate: We 
calculate the periodic rate or interest portion of the INTEREST CHARGE by multiplying 
the applicable DPR by the ADB (including new transactions) of the Purchase, Advance 
and  Balance  Transfer  categories  subject  to  interest,  and  then  adding  together  the 
resulting  interest  from  each  category.  We  determine  the  ADB  separately  for  the 
Purchases,  Advances  and  Balance  Transfer  categories.  To  get  the  ADB  in  each 
category, we add together the daily balances in those categories for the billing cycle and 
divide  the  result  by  the  number  of  days  in  the  billing  cycle.  We  determine  the  daily 
balances  each  day  by  taking  the  beginning  balance  of  those  Account  categories 
(including  any  billed  but  unpaid  interest,  fees,  credit  insurance  and  other  charges), 
adding any new interest, fees, and charges, and subtracting any payments or credits 
applied  against  your  Account  balances  that  day.  We  add  a  Purchase,  Advance  or 
Balance Transfer to the appropriate balances for those categories on the later of the 
transaction date or the first day of the statement period. Billed but unpaid interest on 
Purchases, Advances and Balance Transfers is added to the appropriate balances for 
those  categories  each  month  on  the  statement  date.  Billed  but  unpaid  Advance 
Transaction Fees are added to the Advance balance of your Account on the date they 
are charged to your Account.  Any billed but unpaid fees on Purchases, credit insurance 
charges, and other charges are added to the Purchase balance of the Account on the 
date they are charged to the Account. Billed but unpaid fees on Balance Transfers are 
added to the Balance Transfer balance of the Account on the date they are charged to 
the  Account.  In  other  words,  billed  and  unpaid  interest,  fees,  and  charges  will  be 
included in the ADB of your Account that accrues interest and will reduce the amount of 
credit available to you. To the extent credit insurance charges, overlimit fees, Annual 
Fees, and/or Travel Membership Fees may be applied to your Account, such charges 
and/or fees are not included in the ADB calculation for Purchases until the first day of 
the billing cycle following the date the credit insurance charges, overlimit fees, Annual 
Fees, and/or Travel Membership Fees (as applicable) are charged to the Account. Prior 
statement balances subject to an interest-free period that have been paid on or before 
the payment due date in the current billing cycle are not included in the ADB calculation. 
There  is  a  minimum  INTEREST  CHARGE  Fee  in  any  billing  cycle  in  which  an 

 
 
 
 
 
 
 
 
 
 
 
 
 
INTEREST  CHARGE  is  due.    As  described  above,  this  Agreement  provides  for  the 
compounding of interest on your Account. 

13. Paying Interest: You have a 24-30 day interest-free period for Purchases provided 
you have paid your previous balance, or Plan Adjusted Balance (defined in the Fixed 
Payment Program section) if your previous statement had any Fixed Payment Program 
balance(s), in full by the Payment Due Date shown on your monthly Account statement.  
In order to avoid additional INTEREST CHARGES on new Purchases, you must pay 
your new balance, or Plan Adjusted Balance if you have any Fixed Payment Program 
balance(s),  in  full  by  the  Payment  Due  Date.    There  is  no  interest-free  period  for 
transactions  that  post  to  the  Account  as  Advances  or  Balance  Transfers  except  as 
provided in any Offer Materials. Those transactions are subject to interest from the date 
they post to the Account until the date they are paid in full. 

14. Advance Account Fees: You agree to pay the following Account fees and INTEREST 
CHARGES: 

(a)  We  may  add  an  Advance  Transaction  Fee  INTEREST  CHARGE  to  the 
Advance  balance of the Account for each Advance you obtain  during a billing 
cycle  in  addition  to  the  interest  that  accrues  on  Advances.  The  Advance 
Transaction Fee imposed will equal the greater of either a percentage of  each 
Advance or the minimum dollar amount, subject to the maximum dollar amount. 
(b) We may add a Balance Transfer Fee INTEREST CHARGE to the Purchase 
balance of the Account except where Offer Materials specify otherwise.      
(c)  We  may  add  a  Convenience  Check  Fee  INTEREST  CHARGE  to  the          
Advance balance of your Account except where Offer Materials specify otherwise. 
(d)    We  may  add  an  Overdraft  Fee  INTEREST  CHARGE  to  the  Advance                                                     
balance of your Account, except where Offer Materials specify otherwise. 

15. Account Fees: 

(a) We may add a Promotional Discount Transaction Fee INTEREST CHARGE 
for each Promotional Discount you receive during the billing cycle, as outlined in 
any Offer Materials 
(b)  Annual  Membership  Fee.  Each  year,  the  Account  may  be  subject  to  your 
payment in advance of an Annual Membership Fee INTEREST CHARGE which 
will compensate us for  maintaining and servicing the Account for the following 
year. This fee will be charged to the Purchase balance of your Account. 
(c) We will add a Late Payment Fee to the Purchase balance of the Account if 
your Minimum Payment is not received by the Payment Due Date shown on the 
monthly Account statement.   
(d) There is no Overlimit Fee on your Account.  
(e) We may add a Returned Payment Fee to the Purchase balance of the Account 
if any payment on the Account is not honored or if we must return it to you because 
it cannot be processed. A check that is returned unpaid will be sent for collection.   
(f) We will add a Duplicate Documentation Fee to the Purchase balance of the 
Account for each copy of a monthly statement, sales slip, refund slip, or Advance 
slip that you request. There will be no charge for documentation requests made 
in connection with a billing error notice, if our investigation indicates a billing error 
occurred. 
(g) We may add a service charge to the Purchase balance of the Account if you 
call us to make a payment on your Account and are assisted by a Cardmember 
Service  Representative  to  make  the  payment.  You  will  be  provided  with 
confirmation of the service charge before the payment transaction is authorized.  
(h) We may add a  Stop Payment Check Fee to the  Purchase balance of your 
Account if you request a stop payment on a Convenience Check.  (See "Paying 
and Stopping Payment on Convenience Checks" section above for more details.)            
(i) ExtendPay Fees: If you have ExtendPay Plan or ExtendPay Loan balance(s), 
we will charge a monthly ExtendPay Fee in the amount disclosed when you 
enrolled in the ExtendPay program and as shown in the Fixed Payment 
Programs Summary portion of your monthly Account statement. ExtendPay 
Fees are calculated based upon the original principal amount, Purchase APR, 
and other factors.  You will not have to pay any remaining monthly ExtendPay 
Fees for any ExtendPay Plan or ExtendPay Loan you have paid off in full. 

In no circumstance will your Late Fee or Returned Payment Fee ever be greater 
than your Minimum Payment due.  

IMPORTANT INFORMATION ABOUT USING YOUR ACCOUNT 

16.  Credit  Limit:  There  is  no  predetermined  Credit  Limit  for  your  Account.  Individual 
transactions are authorized based on factors such as Account history, credit record, and 
payment resources. 

a. Revolve Limit: Your Revolve Limit (for Purchases, Advances and Balance Transfers) 
is the total dollars available to you to carry over, less the minimum monthly payment 
from billing cycle to billing cycle as a revolving line of credit.  Your initial Revolve Limit 
is  shown  on  the  Card  carrier.    We  reserve  the  right  to  periodically  re-evaluate  your 
Account and increase or decrease your Revolve Limit.  
b.   Extraordinary Purchases: If you are planning an out-of-pattern transaction or large 
ticket Purchase, you must inform us of the Purchase at least 2 business days prior, and 
no more than 60 days prior to the event via telephone. 

17.  Payment:  You  must  pay  us  in  U.S.  Dollars  with  checks  or  similar  payment 
instruments drawn on a financial institution located in the United States.  We will also 
accept  payment  in  U.S.  Dollars  via  the  Internet  or  phone  or  previously  established 
automatic payment transaction.  We may, at our option, choose to accept a payment 
drawn on a foreign financial institution.  However, you will be charged and agree to pay 
any collection fees required in connection with such a transaction.  The date you mail a 
payment  is  different  than  the  date  we  receive  that  payment.    For  purposes  of  this 
Agreement, the payment date is the day we receive your check or money order at the 
address  specified  on  your  monthly  Account  statement  or  the  day  we  receive  your 
electronic or phone payment.  If you mail your payment without a payment coupon or to 
an  incorrect  address,  it  may  result  in  a  delayed  credit  to  your  Account,  additional 
INTEREST CHARGES, fees, and possible suspension of your Account.  

18. Minimum Payment: Each month, you must pay at least the Minimum Payment and 
any past due Minimum Payment(s) by the Payment Due Date shown on your monthly 
Account statement. You may, at your option, pay more than the Minimum Payment or 
pay the New Balance (as stated on your monthly Account statement) in full to reduce or 
avoid  the  INTEREST  CHARGE  for  the  Account.    If  you  have  any  Fixed  Payment 
Program balances, you may avoid interest charges on new Purchases by paying the 
Plan  Adjusted  Balance  (defined  in  the  Fixed  Payment  Program  section)  in  full  each 
month.   
Your  Minimum  Payment  will  be  calculated  as  follows:  first  we  determine  the  "Base 
Minimum Payment", which is the greater of $40.00 or 1.00% of your New Balance  up 
to  the  Revolve  Limit   excluding  any  Fixed  Payment  Program  balance(s)  and  not 
including items (1) and (2) below, which, if not a whole dollar amount, will be rounded to 
the next highest dollar. To the Base Minimum Payment, we may add one or more of the 
following  items,  as  incurred  on  your  Account:  (1)  any  late,  annual  and/or  any  other 
Account related fee, (2) the INTEREST CHARGE, (3) if your Account is over the Revolve 
Limit, some or all of the balance amount over your Revolve Limit,  and (4) your  total 
monthly payment obligation on your Fixed Payment Program(s), if any.  If the resulting 
Minimum Payment is greater than $40.00, the total, if not a whole dollar amount, is then 
rounded  to  the  next  highest  dollar.    In  the  event  that  you  only  owe  Fixed  Payment 
Program balances, your Minimum Payment is equal to your Fixed Payment Program(s) 
monthly payment obligation.  Any Minimum Payment or additional amount you pay each 
month will not prepay any future Minimum Payments required, or change your obligation 
to make at least a Minimum Payment by the Payment Due Date. Any statement credit 
that results from a promotional offer or rewards redemption, if applicable, will only be 
applied to the Account  balance  and not satisfy any portion of the Minimum Payment 
requirements for this Account.  

19. Payment Allocation: When you make a payment, the amount up to your Minimum 
Payment is applied first to the monthly payment obligation for ExtendPay  Plans  and 
ExtendPay Loans if any, and then to non-Fixed Payment Program balances in the order 
of the lowest to highest APR.  Any amount over your Minimum Payment is applied to 
balances in the order of highest to lowest APR.   

20. Payment Application:  If we cannot collect on your check or other payment item you 
send us to pay on your Account, we may post as an Advance transaction an amount 
equal to the credit previously given to you for such check or payment item and we may 
charge interest on this amount from the date your Account originally was credited for the 
payment. After a payment has been made, we reserve the right to withhold available 
credit in the amount of the payment for 7 business days. Any credit available before the 
payment is made will continue to be available for use during this time. 

21. Skip Payment Option: We may, at our option, occasionally offer you an opportunity 
to skip your obligation to make the Minimum Payment due. You may not skip payments 
unless we make this offer to you.  If we offer you an opportunity to skip a payment more 
than once in a 12 month period, you will not be permitted to skip payments required in 
consecutive  months.  You  cannot  accept  a  skip  payment  offer  if  your  Account  is 
delinquent,  or  is  in  Default.  When  you  take  advantage  of  a  skip  payment  offer,  the 
interest will continue to accrue on the entire unpaid balance of your Account.  

 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
22. Communication preferences:  Many customers use email  as their primary form of 
communication with us. If you provide us with an email address, you agree that we may 
communicate with you via email and you further agree to notify us of any changes to 
your  email  address.  You  may  update  your  contact  information  and  communication 
preferences by (1) calling us at the number on the back of your card or the Cardmember 
Service phone number on your monthly Account statement, or (2) writing to us using the 
address in the Contact Us section of your monthly Account statement, or (3)  logging in 
to your Account through our website, or by using our mobile app.  If you receive paper 
statements, and you change your physical mailing address, we must receive the new 
physical mailing address 21 days before the date a billing cycle closes to provide your 
monthly Account statement at your new address. If you anticipate a change of address 
within 45 days of the expiration date of your Card(s), please contact us by calling us at 
the number on the back of your card or the Cardmember Service phone number on your 
monthly Account statement  with your new address so your new Card(s) can be mailed 
to your new address. We may also update your physical mailing address in our records 
without a request from you if we receive an address change notice from the U.S. Postal 
Service or if we receive updated address information from our mail services vendor. In 
accordance with your  communication  preferences, your monthly  Account statements 
and  notices  about  your  Account  are  either  sent  to  the  physical  address  you  have 
provided to us or delivered to you electronically, including on our website on our mobile 
app or via email. To receive electronic versions of your Account statements and notices, 
you must separately enroll in electronic delivery by logging in to your Account through 
our website or by using our mobile app. 

23. Authorized Users: You agree not to allow access to your Card, Account number, 
Convenience Checks, or personal identification number (PIN) to anyone else to use 
your Account, except by asking us to issue a card to grant Account access to another 
person.  If you allow access to your Card or Account information, you will be liable for 
any charges made by that person, unless and except as expressly required by 
applicable law.  You agree to be responsible for all Account transactions made by a 
Cardmember, or anyone who you have authorized by (a) asking us to issue a Card to 
grant Account access to another person; (b) lending your Card to or allowing Account 
access by another person; or (c) any other way in which you would be legally 
considered to have allowed another person to use your Account or to be legally 
prevented from denying that you did so.  Be cautious when allowing another person to 
become an authorized user of your Account; once you allow authority to any 
authorized user you cannot limit that authority unless the Account is closed to future 
transactions.  You, as a primary or joint Cardmember must call or write us with any 
request to cancel and remove a person’s authority. We will not provide any Account 
information to anyone other than you and any Authorized Users.  Authorized Users 
have no right to make any Account changes. 

24. Lost or Stolen Card or Other Information: You must notify us immediately by 
telephone or in writing if your Card, Convenience Checks, or PIN is lost or stolen or 
there is possible unauthorized use of your Card, Account, or PIN. You will not be liable 
for unauthorized use of your Account.  If this happens, we will ask you and all other 
persons given Account access to return all Cards and unused Convenience Checks to 
us. In addition, we have the right to close your Account and open a new Account. If we 
do so, new Cards will be issued.  If requested, we may issue a new PIN and new 
Convenience Checks for your new Account. 

25.  Using Your Card for International Transactions:  
You may use your Card for Purchases at foreign merchants and for cash withdrawals 
from foreign ATMs that display the American Express logo. (To find your nearest ATM 
please  visit  www.americanexpress.com/atmlocator.)   If  you  make  a  charge  or  cash 
withdrawal in a foreign currency, American Express will convert it into U.S. Dollars on 
the date that American Express or American Express’ agents process it, which may be 
different than the date of the transaction.  Unless a particular rate is required by law, the 
rate American Express uses to convert transactions in foreign currencies to U.S. Dollars 
is no more than the highest official rate published by a government agency or the highest 
interbank  rate  from  customary  banking  sources  on  the  conversion  date  or  the  prior 
business day.  This rate may differ from the rates that are in effect on the date of your 
charge  or  withdrawal.   Charges  that  are  converted  directly  by  a  merchant  (such  as 
airlines) will be at the rates they use.  Whether your foreign Purchase or ATM transaction 
is in U.S. Dollars or a foreign currency, we do not charge a Foreign Transaction Fee 
INTEREST CHARGE. 

YOUR LEGAL RESPONSIBILITY IN THIS AGREEMENT 

26. Responsibility to Pay: You agree to pay us for all Purchases, Advances, Balance 
Transfers, INTEREST CHARGES, Account Fees and charges,  any other transaction 
charges as provided in this Agreement and, to the extent permitted under applicable 

law, attorneys fees and collection costs we incur enforcing this Agreement against you. 
This is the case even if your Account is only used by one of you, or is used by someone 
authorized by only one of you. If there is more than one Cardmember, each of you is 
responsible, together and separately, for the full amount owed on your Account. Your 
obligation to pay the Account balance continues even though an agreement, divorce 
decree,  court  judgment,  or  other  document  to  which  we  are  not  a  party  may  direct 
another person responsible to pay the Account.   

27. Intent to Repay: Every time you use your Account, you represent to us that you 
intend  to  and  have  the  ability  to  repay  your  Account  obligations.  We  rely  on  this 
representation every time you use your Account. 

28. Settling a Disputed Balance; Payment in Full: If you want to settle a disagreement 
with  us  about  any  amount  you  owe  by  sending  a  check  on  which  you  have  written 
"Payment in Full" or  similar language, you  must send us a written explanation  of the 
disagreement or dispute and any such check to Cardmember Service. (See Your Billing 
Rights section below for complete details.) This address is different than the address 
you use to make Account payments. Writing “Payment in Full” or similar language on 
the check will not be enough to resolve the dispute. If we collect a check or any payment 
instrument marked “Payment in Full” that you sent to an address other than the  one 
provided in this section (such as the address at which you normally make payments), 
we will not have waived our right to collect any remaining amount you owe us under the 
terms of your Account. 

29. Default: You and your Account will be in Default if:  

(a) we do not receive the Minimum Payment by the Payment Due Date disclosed 
on the monthly Account statement; 
(b) you violate any other provision of this Agreement;  
(c) you die without a surviving joint Cardmember; 
(d)  you  become  insolvent,  assign  any  property  to  your  creditors,  or  go  into 
bankruptcy or receivership; 
(e)  you  have  made  false  statements  on  your  Account  application  or  in  the 
maintenance of your Account; 
(f) we have any reason to believe that your Account is in danger of, or is being 
used for fraud; 
(g) you are a married community property state resident and you or we receive a 
written termination notice of this Agreement from your spouse;  
(h) your Account becomes inactive;   
(i) anything happens that we believe in good faith materially increases the risk that 
you will not live up to your payment and other obligations under this Agreement; 
or 
(j)  this  is  a  joint  Account  and  one  of  you  notifies  us  that  he  or  she  wants  the 
Account closed or will no longer be liable on the Account. 

 You and your Account may also be in Default if you make transactions which go over 
your Revolve Limit.  

30. Illegal Purchases: You agree that you will not use or permit an Authorized User to 
use the Card or Account for any unlawful purpose, such as funding any account that is 
set up to facilitate online gambling.  

OUR LEGAL RIGHT TO CHANGE OR CANCEL THIS AGREEMENT 

31. Ownership of this Account: Your Card and any other Account access devices that 
we  supply  to  you  are  our  property  and  must  be  immediately  returned  to  us  or  our 
designated agent or otherwise destroyed or surrendered as we instruct.  

32. Changes to your Account: Account and Agreement terms are not guaranteed for any 
period of time; we may change the terms of your Agreement, including APRs and fees, 
in accordance with applicable law and the terms of your Agreement. Your transactional 
experience with us may also cause a change, including an increase in the margin that 
is added to the Index, an increase in fees, or a decrease in the Revolve Limit. Factors 
considered in determining the increased rate or Revolve Limit decrease may include 
your general credit profile, existence, seriousness and timing of the defaults under any 
agreement  that  you  have  with  us,  and  other  indications  of  the  Account  usage  and 
performance.   We  will  give  you  notice  of  any  such  change  in  accordance  with  your 
communication preferences and in a manner required by Ohio and federal law. Revised 
Account terms apply as of the effective date communicated in our notice to you unless 
the notice provides you with the right to opt out, and you do opt out, before the effective 
date.   

33. Cancellation of Your Account: We may cancel your Account or suspend your ability 
to obtain Account credit immediately, without notice, if your Account is in Default. Even  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
if you are not in Default, we may cancel your Account by providing notice to you. You 
may cancel your Account by notifying us by telephone or in writing.  If this is a  joint 
Account,  we  will  honor  a  request  by  either  of  you  to  cancel  the  Account.  After  the 
Account is cancelled, you will not be able  to obtain  additional Account  credit, except 
that, (a) the Account may continue to receive recurring charges for items and services 
until you contact and cancel delivery with the company providing the item or service, or 
(b) under certain circumstances if you use your Account for a transaction, the transaction 
may  be  posted  to  your  Account.    After  your  Account  is  cancelled,  all  amounts 
outstanding on your Account will be due and payable without notice or demand from us. 
You must cut all Cards and Convenience Checks in half and return them to us.  If you 
do not pay the amount you owe under this Agreement, you will be liable for our collection 
costs including our reasonable attorney fees and expenses of legal actions, to the extent 
permitted by applicable law. 

34. Assignment of Your Account to Another Creditor: We may assign, sell or transfer 
your Account and amounts owed by you to another creditor at any time. If we do, this 
Agreement will still be in effect unless and until amended, and any references made in 
this Agreement to “we”, “us”, or “our” will refer to the creditor to which we assigned, sold 
or transferred your Account or amounts owed under your Account. You may not delegate 
your obligations and responsibilities to us to any third party without our express written 
consent. 

THE ISSUER’S LEGAL RIGHTS AND OBLIGATIONS 

35.  Collecting  Credit  Information  about  You:  You  authorize  us  to  make  any  credit, 
employment and investigative inquiries we feel are appropriate related to giving you 
credit or collecting amounts owed on your Account. You agree that a consumer credit 
report may be requested periodically from  one or more consumer reporting agencies 
(“Credit Bureaus”) and used in connection with your application and any update, renewal 
or extension of credit. We will provide information about you, your Account or your credit 
history to Credit Bureaus and others who may properly receive that information. 

36.  Credit  Bureau  Disputes:  If  you  believe  we  inaccurately  reported  credit  history 
information  about  you  or  your  Account  to  a  Credit  Bureau,  write  to  the  Consumer 
Recovery Department, Attn.: CBR Disputes, P.O. Box 108, St. Louis, MO  63166-9801.  

37.  Privacy Pledge and Disclosure of Account Information: A copy of our Privacy Pledge 
was included with your original Agreement.  We also keep copies of our Privacy Pledge 
in financial institution offices and post it on our web site.  Our Privacy Pledge describes 
how we collect, protect and use confidential financial and other information about you 
and the circumstances in which we might share information about you with members of 
our corporate family and with unaffiliated third parties. Our Privacy Pledge also tells you 
how you can (a) limit the ways we share certain kinds of information about you and (b) 
request corrections to the information we maintain about you. 

38. Refusal to Honor Transactions: We and our agents are not responsible if anyone 
refuses to honor your Card or a Convenience Check, or if authorization for a particular 
transaction is not given. Although you may have credit available under your Account, 
we  may  be  unable  to  authorize  credit  for  a  particular  transaction.  The  number  of 
transactions you make in one day may be limited, and the limit per day may vary. These 
restrictions are for security reasons and as a result we cannot explain the details of how 
this system works. If your Account is over the Revolve Limit or delinquent, authorization 
of  credit  for  transactions  may  be  declined.  We  are  not  responsible  for  anything 
purchased with your Card or a Convenience Check, except as expressly required by 
applicable law (see Your Billing Rights section below for more details). You must return 
goods you purchased with the Card or Account to the merchant and not to us.  

39. Third Party Offers: From time to time, third parties may provide you with benefits not 
related to the extension of Account credit. We are not liable for these features, services 
and enhancements, as they are the sole responsibility of the third party provider. We 
and/or a third party may add, change or delete entirely these benefits without notice or 
liability to you, to the extent permitted by applicable law. You agree to hold us harmless 
from any claims, actions or damages resulting from your use of any of these features, 
services or enhancements, where permitted by applicable law. 

40. Monitoring and Recording Communications: You understand and agree that we, and 
anyone acting on our behalf, may monitor and/or record any communications between 
you, or anyone acting on your behalf, and us, or anyone acting on our behalf, for quality 
control  and  other  purposes.    You  also  understand  and  agree  that  this  monitoring  or 
recording may be done without any further notice to you or anyone acting on your behalf.  
The communications that may be monitored or recorded include telephone calls, cellular 
or mobile phone calls, and any other communications in any form.    

41. Severability: If a  court of competent  jurisdiction finds any part  of this Agreement 
illegal or unenforceable, the remaining portions of the Agreement will remain in effect as 
written after any such illegal or unenforceable portion is amended in conformance with 
applicable law or, if necessary, voided.  

42.  Entire  Agreement:  This  version  of  the  web  Agreement  replaces  any  previous 
versions of the web Agreement. The Agreement, as modified by any change in terms 
we may deliver from time to time in accordance with applicable law, constitutes the entire 
agreement between you and us, and supersedes any prior negotiation, agreement, or 
understanding between you and us concerning the subject matter of the Agreement.  

43. Waiver: We do not give up our rights under the Agreement or applicable law when 
we fail to exercise or delay exercising those rights. Our failure or delay to exercise any 
right or remedy we have against you does not mean that we waive that right. 

44. Mobile Authentication:  To help us verify your identity, you authorize your wireless 
operator (AT&T, Sprint, T-Mobile®, US Cellular®, Verizon, or any other branded 
wireless operator) to use your mobile number, name, address, email, network status, 
customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) 
and other subscriber status details, if available, to allow us to verify your identity, and 
to compare information you have provided to us with your wireless operator account 
profile information for the duration of our relationship.  See our Privacy Pledge for 
more information of how we treat your data. 

45.  CELLULAR PHONE CONTACT POLICY:   By providing us with a telephone 
number for a cellular phone or other wireless device, including a number that 
you later convert to a cellular number, you are expressly consenting to receiving 
communications—including but not limited to prerecorded or artificial voice 
message calls, text messages, and calls made by an automatic telephone dialing 
system—from us and our affiliates and agents at that number. This express 
consent applies to each such telephone number that you provide to us now or in 
the future and permits such calls for non-marketing purposes. Calls and 
messages may incur access fees from your cellular provider.  You understand 
and agree that, if your Account has been assigned, sold, or transferred to us, 
we, as the successor-in-interest, and our affiliates and agents, have your prior 
express consent to call you using prerecorded or artificial voice message calls, 
text messages, or an automatic telephone dialing system at any telephone 
number(s) you may have provided to any previous creditor(s), or which may 
have otherwise been associated with your Account prior to its assignment, 
transfer, or sale to us. 

46.  Arbitration Provision: 
RESOLUTION OF DISPUTES BY ARBITRATION 
PLEASE READ THIS PROVISION CAREFULLY.  UNDER THIS PROVISION, YOU 
WAIVE YOUR RIGHTS TO TRY ANY COVERED CLAIM IN COURT BEFORE A 
JUDGE OR JURY AND TO BRING OR PARTICIPATE IN ANY CLASS OR OTHER 
REPRESENTATIVE ACTION.   
The following provision applies to any claim, cause of action, proceeding, or any other 
dispute between you, on the one hand, and us, our respective parents, subsidiaries, 
affiliates, agents, employees, predecessors-in-interest, personal representatives, heirs 
and/or successors, and assigns, on the other hand (each a “Claim” as further defined 
under the heading “Claims Covered by Arbitration”), including all questions of law or 
fact related thereto.  
Agreement to Arbitrate 
Either you or we may elect in writing, and without the consent of the other, to arbitrate 
all Claims covered by this provision. 
Claims Covered By Arbitration 
Claims subject to our agreement to arbitrate shall include all of the following: (1) 
Claims related to or arising out of this Agreement, or any prior or later versions of this 
Agreement as well as any changes to the terms of this Agreement; (2) Claims related 
to or arising out of any aspect of any relationship between us that is governed by this 
Agreement, whether based in contract, tort, statute, regulation, or any other legal 
theory; and (3) Claims that relate to the construction, scope, applicability, or 
enforceability of this arbitration provision.  Claims include Claims that arose before we 
entered into this Agreement (such as Claims related to advertising) and after 
termination of this Agreement. 
Claims Not Covered By Arbitration 
Claims subject to our agreement to arbitrate shall not include (1) any Claim you file in 
a small claims court, so long as the Claim remains in such court and advances only an 
individual claim for relief, and (2) Claims asserted by way of a cross claim, 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
counterclaim or any similar device against a party who has initiated a proceeding in 
court or other non-arbitral forum by any other party to that proceeding.   
Commencing an Arbitration 
The party initiating arbitration must choose one of the following arbitration forums to 
administer the arbitration: 

• 

• 

The American Arbitration Association (“AAA”) under AAA’s Consumer 
Arbitration Rules, except as modified by this Agreement.  AAA’s Rules 
may be obtained from www.adr.org or 1-800-778-7879 (toll-free).   
JAMS/Endispute (“JAMS”) under JAMS’ Comprehensive Arbitration Rules 
& Procedures or Streamlined Arbitration Rules & Procedures, including 
JAMS’ Consumer Minimum Standards, except as modified by this 
Agreement.  JAMS’ Class Action Procedures shall not apply.  JAMS’ rules 
may be obtained from www.jamsadr.com or 1-800-352-5267 (toll free). 

If the chosen arbitration forum is for any reason unable to serve, then the parties may 
agree to a comparable substitute organization.  If the parties are unable to agree, then 
a court of competent jurisdiction shall appoint a substitute organization.   
Arbitration Procedure 
The arbitration shall be decided by a single neutral arbitrator selected in accordance 
with AAA’s or JAMS’ rules, as applicable.  The arbitrator will decide the dispute in 
accordance with the terms of our Agreement and applicable substantive law, including 
the Federal Arbitration Act and applicable statutes of limitation.  The arbitrator shall 
honor claims of privilege recognized at law.  The arbitrator may award damages or 
other relief (including injunctive relief) available to the individual claimant under 
applicable law.  The arbitrator will not have the authority to award relief to, or against, 
any person or entity who is not a party to the arbitration.  The arbitrator will take 
reasonable steps to protect customer account information and other proprietary or 
confidential information.  Any arbitration hearing shall take place in the federal judicial 
district that includes your home address, unless you and we agree in writing to a 
different location or the arbitrator so orders.  If all Claims are for $10,000 or less, you 
may choose whether the arbitration will be conducted solely on the basis of documents 
submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing in 
accordance with AAA’s or JAMS’ rules. 
At your or our request, the arbitrator will issue a reasoned written decision sufficient to 
explain the essential findings and conclusions on which the award is based.  The 
arbitrator’s award shall be final and binding, subject to judicial review only to the extent 
allowed under the Federal Arbitration Act.  You or we may seek to have the award 
vacated or confirmed and entered as a judgment in any court having jurisdiction. 
No Class Action or Joinder of Parties 
You and we agree that no class action, private attorney general, or other 
representative claims may be pursued in arbitration, nor may such action be pursued 
in court if either you or we elect arbitration.  Unless mutually agreed to by you and us, 
Claims of two or more persons may not be joined, consolidated, or otherwise brought 
together in the same arbitration (unless those persons are joint account owners or 
beneficiaries on your account and/or related accounts, or parties to a single 
transaction or related transaction).  If this specific paragraph is determined by the 
arbitrator to be unenforceable, then this entire provision shall be null and void.   
Arbitration Costs 
Unless the applicable arbitration rules at the time of filing a Claim are more favorable 
to you, we will advance (i) all arbitration costs in an arbitration that we commence, and 
(ii) the first $2,500 in arbitration filing, administration, and arbitrator’s fees in an 
arbitration that you commence.  To the extent allowed by applicable law and our 
agreements, the arbitrator may award arbitration costs and attorneys’ fees to the 
prevailing party. 
Applicable Law 
You and we agree that you and we are participating in transactions that involve 
interstate commerce and that this provision and any resulting arbitration are governed 
by the Federal Arbitration Act.  To the extent state law applies, the laws of the state 
governing your account relationship apply.  No state statute pertaining to arbitration 
shall apply.  This Arbitration Provision shall not apply to a party who is a covered 
borrower under the Military Lending Act. 
Severability 
Except as this provision otherwise provides, if any part of this provision is deemed to 
be invalid or unenforceable by the arbitrator, that part will be severed from the 
remainder of this provision and the remainder of this provision will be enforced. 

Federal law provides important protections to members of the Armed Forces and their 
dependents relating to extensions of consumer credit. In general, the cost of consumer 
credit to a member of the Armed Forces and his or her dependent may not exceed an 
annual percentage rate of 36 percent. This rate must include, as applicable to the 
credit transaction or account: the costs associated with credit insurance premiums; 
fees for ancillary products sold in connection with the credit transaction; any 
application fee charged (other than certain application fees for specified credit 

transactions or accounts); and any participation fee charged (other than certain 
participation fees for a credit card account). For a verbal transcript of this disclosure, 
please call 1-877-292-1682. 

YOUR BILLING RIGHTS 

Keep  this  document  for  future  use.    This  notice  tells  you  about  your  rights  and  our 
responsibilities under the Fair Credit Billing Act. 

What to Do If You Find a Mistake on Your Statement: 
If you think there is an error on your statement, call or write to us. 

In your letter or call, give us the following information: 
•  Account information: Your name and Account number. 
•  Dollar amount: The dollar amount of the suspected error. 
•  Description of problem: If you think there is an error on your bill, describe what 

you believe is wrong and why you believe it is a mistake. 

You must contact us: 
•  Within 60 days after the error appeared on your statement. 
•  At least 3 business days before an automated payment is scheduled, if you 

want to stop payment on the amount you think is wrong. 

What Will Happen After We Receive Your Letter or Call: 
When we receive your letter or call, we must do two things: 
1.  Within 30 days of receiving your letter or call, we must tell you that we received 
your letter or call.  We will also tell you if we have already corrected the error. 
2.  Within 90 days of receiving your letter or call, we must either correct the error or 
explain to you why we believe the bill is correct.  While we investigate whether or 
not there has been an error: 
•  We cannot try to collect the amount in question, or report you as delinquent 

• 

on that amount. 
The  charge  in  question  may  remain  on  your  statement,  and  we  may 
continue to charge you interest on that amount. 

•  While you do not have to pay the amount in question, you are responsible 

for the remainder of your balance. 

•  We can apply any unpaid amount against your Revolve Limit. 

• 

After We Finish Our Investigation, One of Two Things Will Happen: 
• 

If we made  a mistake, you will not have to pay  the amount in question or any 
interest or other fees related to that amount. 
If  we  do  not  believe  there  was  a  mistake,  you  will  have  to  pay  the  amount  in 
question, along with applicable interest and fees.  We will send you a statement 
of the amount you owe and the date payment is due.  We may then report you as 
delinquent if you do not pay the amount we think  you owe.  If  you receive our 
explanation but still believe your bill is wrong, you must write to us within 10 days 
telling  us  that  you  still  refuse  to  pay.    If  you  do  so,  we  cannot  report  you  as 
delinquent without also reporting that you are questioning your bill.  We must tell 
you the name of anyone to whom we reported you as delinquent, and we must let 
those organizations know when the matter has been settled between us. 

If we do not follow all of the rules above, you do not have to pay the first $50 of the 
amount you question even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases:  
If you are dissatisfied with the goods or  services  that you have  purchased with  your 
Card, and you have tried in good faith to correct the problem with the merchant, you 
may have the right not to pay the remaining amount due on the purchase.  To use this 
right, all of the following must be true: 
1. 

The purchase must have been made in your home state or within 100 miles of 
your current mailing address, and the purchase price must have been more than 
$50. (Note: Neither of these are necessary if  your purchase  was based on an 
advertisement we mailed to you, or if we own the company that sold you the goods 
or services.) 
You must have used your credit card for the purchase. Purchases made with cash 
advances from an ATM or with a check that accesses your credit card Account   
do not qualify. 
You must not yet have fully paid for the purchase. 

2. 

3. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact 
us in  writing. While we investigate, the same rules apply to the disputed amount as 

 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
discussed above.  After we finish our investigation, we will tell you our decision. At that 
point,  if  we  think  you  owe  an  amount  and  you  do  not  pay,  we  may  report  you  as 
delinquent. 

SPECIAL  RULES  FOR  CREDIT  CARD  PURCHASES  DO  NOT  APPLY  TO 
PURCHASES  MADE  WITH  CONVENIENCE  CHECKS  OR  BALANCE  TRANSFER 
CHECKS. 

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