Truliant Federal Credit Union
VISA® PLATINUM

X455605

VISA PLATINUM – FIXED RATE 

Account Opening Disclosure

Interest Rates and Interest Charges

Annual Percentage Rate (APR) for 
Purchases, Balance Transfers, and 
Cash Advances

9.9%

Penalty APR and When it Applies

None

How to Avoid Paying Interest on 
Purchases

Your due date is at least 25 days after the 
close of each billing cycle.  We will not 
charge you any interest on purchases if 
you pay your entire balance by the due 
date each month.

Minimum Interest Charge

None

For Credit Card Tips from the Federal 
Reserve Board

To learn more about factors to consider 
when applying for or using a credit card, 
visit the website of the Federal Reserve 
Board at http://www.federalreserve.gov/
creditcard.

Fees

Annual Fee

Transaction Fees
   •   Balance Transfer
   •   Cash Advance
   •   Foreign Transaction

Penalty Fees
   •   Late Payment
   •   Over-the-Credit Limit
   •   Returned Payment

None

None
None
None

$15.00
None
up to $25.00

How We Will Calculate Your Balance:  We use a method called  
“average daily balance (including new purchases).”
Billing Rights:  Information on your rights to dispute transactions and 
how to exercise those rights is provided in your account agreement.

CREDIT CARD AGREEMENT

NOTICE: See “YOUR BILLING RIGHTS” section for important  
information regarding your rights to dispute billing errors.

In this Agreement the words “you” and “your” mean each and all of those who apply for the card or who 
sign this Agreement. “Card” means the VISA Platinum Credit Card and any duplicates and renewals 
we issue. “Account” means your VISA Credit Card Line of Credit Account with us. “We,” “us” and “ours” 
means this Credit Union.

(Continued on next page)

X455605 (08/22/2010)

1.  Using the Card. You may use the Card issued to you to make purchases in person,  online, and by mail or telephone from merchants 
and  others  who  accept  VISA  cards.  In  addition,  you  may  obtain  cash  advances  from  the  Credit  Union,  from  other  financial  institutions 
participating in the VISA program and from automated teller machines (ATMs), such as VISA ATM Network, that provide access to the VISA 
system. (Not all ATMs provide such access.) You will need to use your Personal Identification Number (PIN) to obtain a Cash Advance from 
an  ATM.  The monthly  statement  will  identify the merchant,  electronic terminal or financial  institution  at  which  transactions  were  made,  but 
sales, Cash Advances, credit or other slips cannot be returned with the statement. You should retain the copy of such slips furnished at the 
time of the transaction in order to verify the monthly statement. The Credit Union may make a reasonable charge for photocopies of slips you 
request.You may not use your card for any transaction that is illegal under applicable federal, state or local law. 
2.  Responsibility. If we issue you a Card, you agree to repay all debts and the FINANCE CHARGE arising from the use of the Card and the 
Card Account. For example, you are responsible for charges made by yourself, your spouse and minor children. You are also responsible for 
charges made by anyone else to whom you give the Card and this responsibility continues until the Card is recovered. You cannot disclaim 
responsibility  by  notifying  us,  but  we  will  close  the  Account  for  new  transactions  if  you  so  request  and  destroy  or  return  all  Cards.  Your 
obligation to pay the Account balance continues even though an agreement, divorce decree or other court judgement to which we are not a 
party may direct you or one of the other persons responsible to pay the Account. Any person using the Card is jointly responsible with you for 
charges he or she makes, but if that person signs the Card he or she becomes a party to this Agreement and is also jointly responsible for all 
charges on the Account, including yours. 
3.  Convenience Checks. We may supply you with personalized Convenience Checks which may be used to obtain Cash Advances on your 
VISA Account. Only the person whose name is printed on a Convenience Check may sign it. The following other conditions apply to the use 
of Convenience Checks: (a) you may not use one to make a payment on any obligation to the Credit Union, (b) it must be written for only 
U.S. dollars, (c) it cannot be postdated (show a future date), (d) it cannot be certified, (e) it will not be honored if you are in default to the 
Credit Union under this agreement or any other agreement with the Credit Union, (f) it cannot be for an amount greater than the remaining 
credit available in your Credit Line, and (g) it will not be honored if it has been reported lost or stolen. The Credit Union will have no liability 
for failure to honor a check for any of the foregoing reasons. The Credit Union may charge a fee (up to $25.00 as of 8/22/2010) if we do not 
honor your check. Any Convenience Check that the Credit Union pays will be treated as a Cash Advance for your Account. 
4.  Lost Card Notification. If you believe the Card has been lost or stolen, you will immediately call the Credit Union in: 
Charlotte  
Greensboro 
Winston-Salem  
Richmond 
Other areas 

(704) 522-1955 
(336) 664-1955 
(336) 659-1955 
(804) 965-1966 
(800) 822-0382 or on weekends, holidays, or after Credit Union hours, call 1-866-673-6581. 

5.  Liability for Unauthorized Use. You may be liable for the unauthorized use of your Credit Card. You will not be liable for unauthorized 
use that occurs after you notify the Credit Union orally or in writing, of any such loss, theft, or possible unauthorized use. In any case, your 
liability  will not exceed $50.00 for unauthorized cash advances at ATM’s.  You will have no liability for unauthorized purchases made with 
your card. 

6.  Credit Line. If we approve your application, we will establish a self-replenishing Line of Credit for you and notify you of its amount when 
we issue the Card. You agree not to let the Account balance exceed this approved Credit Line. Each payment you make on the Account will 
restore your Credit Line by the amount of the payment which is applied to principal. You may request an increase in your Credit Line only by 
written application to us, which must be approved by us. By giving you written notice we may reduce your Credit Line from time to time, or 
with good cause, revoke your Card and terminate this Agreement. Good cause includes your failure to comply with this Agreement, or our 
adverse reevaluation of your credit-worthiness. You may also terminate this Agreement at any time, but termination by either of us does not 
affect your obligation to pay the Account balance. All Cards remain our property and you must recover and surrender to us all Cards upon 
our request and upon termination of this Agreement. 

7.  Credit  Information.  You  authorize  us  to  investigate  your  credit  standing  when  opening,  renewing  or  reviewing  your  Account  and  you 
authorize  us  to  disclose  information  regarding  your  Account  to  credit  bureaus  and  other  creditors  who  inquire  of  us  about  your  credit 
standing, to the extent authorized by applicable law. 

8.  Monthly Payment. We will mail you a statement each month showing your previous balances of Purchases and Cash Advances, current 
transactions  on  your  Account,  the  Minimum  Payment  required,  and  other  information.  Each  month  you  must  pay  at  least  the  Minimum 
Payment within 25 days of your statement closing date. You may, of course, pay more frequently, pay more than the Minimum Payment, or 
pay the Total New Balance in full, and you will reduce the FINANCE CHARGE by doing so. Your Minimum Payment will be either (a) 2% of 
your Total New Balance, or $20.00, whichever is greater, or (b) your Total New Balance if it is less than $20.00. In addition, you must pay 
any portion of the Minimum Payment(s) shown on prior statement(s) which remain unpaid. If at any time your Total New Balance exceeds 
your Credit Line, you must immediately pay the excess upon our demand. Unless you otherwise instruct, we may apply your payments in 
such manner as we may elect. 

9.  Finance Charges. A FINANCE CHARGE will be imposed on all outstanding balances in your Account from the time they are posted to 
your Account; however, you can avoid FINANCE CHARGES on Purchases by paying the full amount of the New Balance of Purchases each 
month  within  25  days  of  your  statement closing  date. Otherwise,  the  New  Balance  of  Purchases  will  be  subject to a  FINANCE  CHARGE. 
Cash Advances are always subject to FINANCE CHARGE from the date that they are posted to your Account. 

If you have chosen our variable rate Credit Card on your application, the following applies. The periodic rate applicable to your account as of 
August  22,  2010  was  .022329%  (corresponding  ANNUAL  PERCENTAGE  RATE  8.15%).  The  periodic  rate  that  will  be  applied  to  the 
balances in your Account is a variable rate based on the value of an index. The index is the highest “Prime Rate” as published in the Wall 
Street Journal, Eastern Edition, on the 25th day of March, the 25th day of June, the 25th day of September, and the 25th day of December 
each  year  (or  the  next  day  that  the  Wall  Street  Journal  is  published  if  it  is  not  published  on  the  25th  day  of  the  applicable  month).  Your 
ANNUAL  PERCENTAGE  RATE  will  be  such  prime  rate  plus  4.9%.  Your  daily  periodic  rate  will  be  such  ANNUAL  PERCENTAGE  RATE 
divided by the number of days in the year. Any change in the periodic rate will be effective on the 1st day of your next billing cycle beginning 
after  the  first  day  of  the  next  calendar  quarter.  The  interest  rate  applied  to  your  Account  will  increase  if  the  Prime  Rate  increases.  Any 
increase  in  the  periodic  rate  may  increase  the  number  of  payments  required  to  pay  your  Account  balance  in  full,  and  may  cause  your 
minimum payment to increase. Your daily periodic rate will not exceed .0409836% (15% ANNUAL PERCENTAGE RATE). 

If you have chosen our fixed rate Credit Card on your application, the following applies. The daily periodic rate applicable to your account is 
.0407103% with a corresponding ANNUAL PERCENTAGE RATE of 14.9%. 

For all cards, your FINANCE CHARGE is based upon the average daily balance in your Account for the number of days in the billing cycle. 
The  average  daily  balance  in  your  Account  is  determined  by  taking  the  beginning  balance  in  your  Account  each  day,  adding  any  new 
Purchases  and  Cash  Advances  and  subtracting  any  payment  or  credits.  This  gives  us  the  daily  balance.  Then  we  add  up  all  the  daily 
balances for the billing cycle and divide the total by the number of days in the billing cycle. This gives us the “average daily balance.” The 

FINANCE CHARGE is determined by multiplying the average daily balance by the daily periodic rate, and then by multiplying that product by 
the number of days in the billing cycle. 

10.  Other  Charges.  The  following  other  charges  will  be  added  to  your  Account,  as  applicable:  1)  If  you  are  10  days  late  in  making  a 
payment, you will be charged 5% of the payment due, but not less than $1.00, 2) If the Credit Union does not honor a convenience check, 
you may be charged a non-sufficient funds fee in effect at the time the check is dishonored (up to $25.00 as of 8/22/2010). 

11.  Annual Maintenance Charge. You agree to pay an Annual Maintenance Charge for your VISA Account as follows: 

VISA Classic - $0.00. 

Except as otherwise provided by law, your Annual Maintenance Charge is not refundable and will be charged to your Account as a Purchase. 
An Annual Maintenance Charge will be imposed as long as your Account has an unpaid balance. 

12.  Default. You will be in default if you fail to make any Minimum Payment or other required payment by the date that it is due. You will be 
in default if you break any promise you make under this Agreement. You will be in default if you die, file for bankruptcy or become insolvent, 
that is, unable to pay your obligations when they become due. You will be in default if you make any false or misleading statements in any 
credit application or credit update. You will also be in default if something happens which the Credit Union believes may substantially reduce 
your  ability  to  repay  what  you  owe.  When  you  are  in  default,  the  Credit  Union  has  the  right  to  demand  immediate  payment  of  your  full 
Account  balance  without  notice.  If  immediate  payment  is  demanded,  you  will  continue  to  pay  FINANCE  CHARGE,  at  the  periodic  rate 
charged before default, until what you owe has been paid, and any shares that were given as security will be applied towards what you owe. 
To the extent permitted by law, you will also be required to pay the Credit Union’s collection expenses, including court costs and reasonable 
attorneys’ fees. 

13.  Returns and Adjustments. Merchants and others who honor the Card may give credit for returns or adjustments, and they will do so by 
sending us a credit slip which we will post to your account. If your credits and payments exceed what you owe us, we will hold and apply this 
credit balance against future purchases and Cash Advances, or, if it is $1.00 or more, refund it on your written request. 

14.  Amendment to Agreement. We may amend this Agreement at any time upon such notice as is required by applicable law. Unless the 
law otherwise provides, notice of amendment shall be mailed or delivered to you at least 15 days prior to the effective date of a change. Any 
amendments  (including  amendment  of  interest  rate,  interest  rate  formula  or  fees)  will  apply  not  only  to  future  transactions,  but  also  to  all 
Account balances outstanding on and after the effective date of the change. 

15.  Foreign  Transactions.  To  the  extent  that  you  have  used  your  VISA  card  to  purchase  goods  or  services,  or  obtain  cash  in  another 
country, your statement may reflect the conversion into U.S. dollars of transactions which occurred initially in a different currency.  Currently, 
VISA U.S.A. regulations provide that the exchange rate is either (1) a rate selected by VISA from the range of rates available in wholesale 
currency  markets  for  the  applicable  central  processing  date,  which  may  vary  from  the  rate  VISA  itself  receives,  or  (2)  the  government-
mandated rate in effect for the applicable central processing date.  VISA U.S.A. charges an International Service Assessment (ISA) fee of 
1% which will be applied to each international transaction when foreign currency is converted.  The ISA will appear as a separate transaction 
on your statement. 

16.  Plan Merchant Disputes.  Except as provided by law, we are not responsible for the refusal of any plan merchant or financial institution 
to honor your Card. For a statement of your billing rights and our obligations with respect to disputes with plan merchants, see the statement: 
“YOUR BILLING RIGHTS,” which forms a part of this Agreement and disclosure. 

17.  Security Interest. Unless you have specifically granted the Credit Union a security interest in your shares or deposits to secure payment 
of amounts due under this VISA Agreement, the Credit Union shall have no security interest in your shares or deposits to secure payment of 
amounts due on your VISA Account. [The Credit Union specifically disclaims any security interest in shares or deposits to secure payment of 
amounts due on your VISA Account which may have been given, or may be given, to the Credit Union in connection with one or more other 
transactions  with  the  Credit  Union.]  In  no  event  will  the  Credit  Union  assert  a  security  interest  in  any  share  or  deposit  in  an  Individual 
Retirement Account or a Keogh Plan Account. 

18.  Agreement.  This  Agreement  is  the  contract  which  applies  to  all  transactions  on  your  Account  even  though  the  Purchase  slips,  Cash 
Advance slips, credit or other slips you sign or receive may contain different terms. We may assign our rights under this Agreement. If we do, 
any amounts due on your Account shall belong to our assignee. 

19.  No Waiver. The Credit Union can delay enforcing any of its rights any number of times without losing them. 

20.  Statements and Notices. You will receive a statement each month showing transactions on your Account. Statements and notices will 
be mailed to you at the most recent address you have given the Credit Union. Notice sent to any one of you will be considered notice to all. 

YOUR BILLING RIGHTS 

 
YOUR BILLING RIGHTS 

KEEP THIS DOCUMENT FOR FUTURE USE 

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act. 

What To Do If You Find A Mistake On Your Statement 
If you think there is an error on your statement, write to us at: 

Truliant Federal Credit Union 
Attn:  Billing Rights Department 
P.O. Box 26000 
Winston-Salem, NC  27114-6000 

In your letter, give us the following information: 
• Account information:  Your name and account number. 
• Dollar amount:  The dollar amount of the suspected error. 
• Description of problem:  If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake. 

You must contact us: 
• Within 60 days after the error appeared on your statement. 
• At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong. 

You must notify us of any potential errors in writing.  You may call us, but if you do we are not required to investigate any potential errors and you may 
have to pay the amount in question. 

What Will Happen After We Receive Your Letter 
When we receive your letter, we must do two things: 
1.  Within 30 days of receiving your letter, we must tell you that we received your letter.  We will also tell you if we have already corrected the error. 
2.  Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. 

While we investigate whether or not there has been an error: 
• We cannot try to collect the amount in question, or report you as delinquent on that amount. 
• The charge in question may remain on your statement, and we may continue to charge you interest on that amount. 
• While you do not have to pay the amount in question, you are responsible for the remainder of your balance. 
• We can apply any unpaid amount against your credit limit. 

After we finish our investigation, one of two things will happen: 
•  If we made a mistake:  You will not have to pay the amount in question or any interest or other fees related to that amount. 
•  If we do not believe there was a mistake:  You will have to pay the amount in question, along with applicable interest and fees.  We will send you a 
statement of the amount you owe and the date payment is due.  We may then report you as delinquent if you do not pay the amount we think you owe. 

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay.  If you do so, 
we  cannot  report  you  as  delinquent  without  also  reporting  that  you  are  questioning  your  bill.    We  must  tell  you  the  name  of  anyone  to  whom  we 
reported you as delinquent, and we must let those organizations know when the matter has been settled between us. 
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct. 

Your Rights If You Are Dissatisfied With Your Credit Card Purchases 
If you are dissatisfied with the goods or services that you have purchased with your credit card and you have tried in good faith to correct the problem 
with the merchant, you may have the right not to pay the remaining amount due on the purchase. 

To use this right, all of the following must be true: 
1.  The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than 
$50.  (Note:  Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods 
or services.) 
2.    You  must  have  used  your  credit  card  for  the  purchase.    Purchases  made  with  cash  advances  from  an  ATM  or  with  a  check  that  accesses  your 
credit card account do not qualify. 
3.  You must not yet have fully paid for the purchase. 

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: 

Truliant Federal Credit Union 
Attn:  Visa Department 
P.O. Box 26000 
Winston-Salem, NC  27114-6000 

While we investigate, the same rules apply to the disputed amount as discussed above.  After we finish our investigation, we will tell you our decision.  
At that point, if we think you owe an amount and you do not pay, we may report you as delinquent. 

 
 
 
 
 
 
 
 
 
 
PRICING INFORMATION 
TRULIANT FEDERAL CREDIT UNION 
VISA PLATINUM 

Annual percentage rate for purchases, cash 
advances, and balance transfers 

9.9% (corresponding daily periodic rate .027049%) 

Paying Interest - Grace period for repayment of 
balances for purchases 

25 days 

Paying Interest - Grace period for repayment of 
cash advances 

None 

Method of computing the balance for purchases 

Average daily balance (including new purchases).  
The average daily balance in your Account is 
determined by taking the beginning balance in your 
Account each day, adding any new Purchases and 
Cash Advances and subtracting any payment or 
credits.  This gives us the daily balance.  Then we 
add up all the daily balances for the billing cycle 
and divide the total by the number of days in the 
billing cycle.  This gives us the “average daily 
balance.”  The Finance Charge is determined by 
multiplying the average daily balance by the daily 
periodic rate, and then by multiplying that product 
by the number of days in the billing cycle. 

Annual fee 

Minimum finance charge 

Transaction fee for purchases 

Transaction fee for cash advances 

Cash advance fee 

Late payment fee 

Over-the-limit fee 

Balance transfer fee 

None 

None 

None 

None 

None 

$15.00 

None 

None 

Returned payment fee 

Up to $25.00