MASTERCARD®/VISA®
CONSUMER CARDHOLDER AGREEMENT
AND
TRUTH IN LENDING DISCLOSURES

ELECTRONIC FUND TRANSFER
AGREEMENT AND DISCLOSURES

Important: Please read this folder
and retain it for your records.

TABLE OF CONTENTS

MASTERCARD/VISA CONSUMER CARDHOLDER 
AGREEMENT AND TRUTH-IN-LENDING
DISCLOSURES ....................................................3

TERMS USED IN AGREEMENT......................3

AGREEMENT BETWEEN BANK AND
CARDHOLDER .............................................3

ARBITRATION AGREEMENT.........................10

TRUTH IN LENDING DISCLOSURES AND
COMPUTATION OF ANNUAL PERCENTAGE
RATES/FEES.....................................................11

YOUR BILLING RIGHTS..............................15

ELECTRONIC FUND DISCLOSURE ........................17

REGULATION E DISCLOSURES ...................20

MASTERCARD/VISA CONSUMER
CARDHOLDER AGREEMENT

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MASTERCARD/VISA CONSUMER CARDHOLDER
AGREEMENT AND TRUTH IN LENDING DISCLOSURES

This Cardholder Agreement and Truth in Lending Disclosures 
(“Agreement”) applies to any MasterCard Card or Visa Card 
(“Card”) previously issued, or to be issued, by Branch Banking 
and Trust Company (“Bank”). This Agreement also governs 
the issuance and use of “Convenience Checks” (“Convenience 
Checks”), Balance Transfers, and the use of your Cardholder 
Account to provide Overdraft Protection. 

TERMS USED IN AGREEMENT

The following words have the following meanings in this 
Agreement: (a) “Cardholder” means any individual(s), firm, 
partnership, or corporation who applies for, signs, accepts, uses, 
retains, or authorizes the use of the Card (hereinafter “you,” 
“your”); (b) “Cardholder Account” or “Account” means the credit 
account or accounts established by Bank for Cardholder for 
all transactions under this Agreement as a result of issuance 
of either a MasterCard Card or Visa Card; (c) “Cash Advance” 
means a loan that Cardholder obtains from Bank using any of 
the methods specified in this Agreement; (d) “Purchase” means 
a purchase of goods sold or services of any kind from a seller 
or provider of goods or services; (e) “Maximum Credit Limit” 
means the total dollar amount Bank approves against which the 
Cardholder may make Purchases through the use of Cards; (f) 
“Cash Advance Limit” means that portion of the Maximum Credit 
Limit against which the Cardholder may get Cash Advances 
through any of the methods specified in this Agreement; (g) 
“Merchant” means a business displaying the MasterCard and/
or Visa signs; (h) “Overdraft Protection” means a service for 
qualified checking account clients of Bank’s affiliated financial 
institutions, which protects your designated checking accounts 
from overdrafts and rejected items by making automatic Cash 
Advances from your Cardholder Account.

AGREEMENT BETWEEN BANK AND CARDHOLDER

Cardholder agrees to be bound by the following terms, 
conditions, and disclosures, which shall constitute the 
Agreement between Bank and Cardholder. Furthermore, 
by accepting and using the Card or a Convenience 
Check, Cardholder expressly agrees to be bound by the 
provisions of this Agreement and to the rates and charges 
applicable to use of the Card and the Convenience Checks. 
Cardholder acknowledges this Account is to be used 
primarily for personal, family, or household use.

1. Bank may refuse to issue the Card, or may revoke the Card 
issued to Cardholder, with or without cause or notice. Any 
revoked Card, along with any Convenience Checks, must 
be surrendered upon demand or upon knowledge of its 
revocation, to Bank or its agent designated to repossess the 
Card. No expired or revoked Card or Convenience Checks 
shall be used to obtain, or to attempt to obtain, credit.
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2. Under the terms hereof Cardholder may, by use of the Card, 
buy goods and services from businesses displaying the 
MasterCard and/or Visa signs. A business displaying any of 
the above signs shall be hereinafter referred to as Merchant. 
Cardholder may also use the Card to borrow cash from any 
bank displaying the appropriate sign. The Card must be signed 
to insure proper use. The Card is not valid unless signed by the 
Cardholder. Cardholder must follow any reasonable and proper 
procedures required by a bank or Merchant honoring the Card.

3. Cardholder may utilize Convenience Checks as he would 

checks written on a regular checking account. Bank will honor 
a properly signed Convenience Check, which shall be deemed 
to be signed written authorization for a Cash Advance. Any 
Convenience Checks delivered to Cardholder will be similar 
to regular checking account checks. The only party authorized 
to sign a Convenience Check shall be the Cardholder 
regardless of whether other individuals are authorized to 
receive extensions of credit under this Agreement. Other 
than Convenience Checks and personal checks drawn on 
a checking account for which Cardholder has obtained 
Overdraft Protection, no other checks may be used to obtain 
Cash Advances, and when paid by Bank they will constitute a 
Cash Advance which will be debited to Cardholder’s account. 
Bank shall not be obligated to certify any Convenience Check 
issued under this Agreement. Convenience Checks may only 
be written in U.S. Dollars. Also, Bank shall not be obligated 
to pay a Convenience Check if such payment will overextend 
Cardholder’s credit limit or if Cardholder’s account is not in 
good standing. A Convenience Check cannot be used to make 
a payment on your Cardholder Account.

4. Cardholders who are also qualifying checking account clients 

may elect to utilize their Cardholder Account to provide 
Overdraft Protection for one or more qualifying checking 
accounts. If you have elected to use your Cardholder Account 
to provide Overdraft Protection, automatic Cash Advances will 
be made against the Credit Card Account to cover overdrafts 
in designated checking accounts. The presentation of any 
check signed by any person authorized to draw checks upon 
any checking accounts for which you have elected Overdraft 
Protection or the assessment of any other charges against the 
checking accounts in excess of the balance in the checking 
accounts constitutes an authorization for a Cash Advance to 
be made under this Agreement. We have the sole discretion to 
determine whether to advance funds to the checking accounts 
in the amount needed to cover each overdraft amount item, up 
to the established Cash Advance Limit, to pay checks, drafts, 
or any other charges when there is not a sufficient balance 
in the checking accounts at the time such checks, drafts, 
or other charges are presented or made. Bank may refuse 
to authorize any Cash Advance in connection with Overdraft 
Protection if the Cardholder Account is not in good standing 
or if the Cash Advance would exceed the Cash Advance Limit. 
Bank is not liable for any returned items or NSF fees. The 
terms and conditions governing your checking accounts and 
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the fees (including any fees charged for Overdraft Protection) 
associated with your checking accounts are contained in the 
Bank Services Agreement and the Financial Services Pricing 
Guide which are incorporated herein by reference.

5. Cardholder shall not use the Card, Convenience Checks or 
Overdraft Protection if such use would make Cardholder’s 
debt to Bank greater than the credit limit set by Bank from 
time to time. 

6. Upon request, Cardholder may transfer outstanding 

balances from other credit cards to the Card (“Balance 
Transfer”).  Cardholder has 10 days from the date the 
Account was opened to call Bank at 1-800-476-4228 to 
cancel any Balance Transfers.  Balance Transfer processing 
time may vary so please continue to pay the minimum 
amount due until the Balance Transfer amount appears on 
the billing statement from your other creditor(s). All Balance 
Transfers will be posted to the Cardholder’s Account as a 
Purchase, with the Balance Transfers considered a part of 
the outstanding balance from the date of the transfer. Bank 
may charge a Balance Transfer Fee. Please see the Interest 
Rate and Interest Charges document for any applicable 
Balance Transfer Fee.

7. The Bank at its discretion may from time to time increase 

the credit limit of the cardholder.

8. The Bank may at anytime decrease the credit limit of the 

cardholder if the Bank deems repayment of the debt to be at 
risk or if the performance by the client is deemed impaired.
9. Bank may charge an annual fee to Cardholder’s account, 
in advance, whether or not the Card is used to obtain 
extensions of credit. The amount of the annual fee will be 
as specified from time to time by notice or disclosure given 
by Bank to Cardholder.

10. Cardholder shall be responsible for the annual fee and 

all credit obtained (through Purchases, Cash Advances, or 
otherwise) by the authorized use of Card or Convenience 
Checks, by any person. Further information regarding the 
annual fee may be found in the Interest Rate and Interest 
Charges document included with this mailing.

11. The following transactions are considered Cash Advances: 
requesting cash in person at any bank; making a credit 
transaction at participating ATM network machines; making 
a credit transaction through on-line banking; funding a wire 
transfer; purchasing of money orders, travelers checks, lottery 
tickets, or betting or casino chips; writing a Convenience 
Check; making a credit transaction by using BB&T Phone24; 
or utilizing Overdraft Protection. A Cash Advance fee will 
not be charged on Cash Advances made in connection with 
Overdraft Protection. Fees may apply for other types of cash 
advances as listed in paragraph 8(d) of the Truth in Lending 
Disclosures. At the time of obtaining each Cash Advance 
(other than at an ATM machine) or at the time of making each 
purchase or credit transaction, Cardholder or his authorized 
user, shall sign a Cash Advance slip or sales slip, as the case 
may be, evidencing the transaction. The word “slip” shall 
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include a draft or any other instrument acknowledging or 
recognizing the transaction. Cardholder shall be furnished 
one copy of each slip signed by the Cardholder; provided, 
however, that no such copy will be furnished if Cardholder 
writes a Convenience Check, writes a personal check(s) 
triggering Overdraft Protection or makes or receives a credit 
transaction at an ATM machine or through on-line banking or 
Phone24. Total Cash Advance limits and daily Cash limits will 
be established by the Bank at its discretion.

12. If any Card or Convenience Checks are lost or stolen, 

Cardholder shall immediately notify Bank upon discovery of 
such loss or theft by calling 1-800-476-4228. Cardholder 
shall cooperate completely with Bank in its attempts 
to recover any losses suffered by Bank resulting from 
unauthorized users and shall assist in the prosecution of 
such persons. Further information regarding the procedures 
for lost or stolen Cards or Convenience Checks is available 
in paragraph 11 of the Truth in Lending Disclosures and 
paragraphs 1-2 of the Regulation E Disclosures.

13. Bank shall have no liability or responsibility whatsoever 
resulting from the refusal of any Merchant or any bank to 
honor the Card or Convenience Checks, and Bank shall not 
be, or be deemed to be, a party to any purchase or other 
transaction between Cardholder (or other user of Card) and any 
Merchant even though Bank may become obligated to make 
disbursements directly to such Merchant. No cash refunds will 
be made to, or accepted by, a Cardholder with respect to any 
adjustments for, or returns of, goods or services purchased. Any 
adjustment, return or refund in connection therewith shall be 
accomplished only by credit to the Cardholder’s account with 
Bank authorized by a properly executed credit slip.

14. If a Merchant discloses a policy such as “no returns”, 

“no refunds”, “as is”, etc. you will be bound by that policy 
when you use your Account to purchase goods or services 
from that Merchant. Similarly, if you use your Account to 
make travel or lodging reservations, you will be bound by 
that Merchant’s cancellation policy.

15. If you authorize a Merchant to charge your Account for 
recurring transactions without your card being present, 
you agree to notify the Merchant when you discontinue the 
transaction or if your Account is closed or a new Account 
number is issued by us.

16. This Account may be used for legal purposes only. The 
Bank at its discretion may block any transactions that 
could be considered of an illegal or at-risk nature. We will 
not be liable if you engage in an illegal transaction.

17. Bank will bill Cardholder monthly, on a date selected by Bank, 
for amounts becoming due through use of Cardholder’s Card, 
Convenience Checks or Overdraft Protection. Upon receipt, 
Cardholder should examine each statement and immediately 
notify Bank of any charge or item, which Cardholder believes 
to be in error, or subject to dispute. Any charge or item as to 
which Bank is not notified within sixty (60) days after billing 
date shall be conclusively deemed to be correct.

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18. If you disagree with a transaction on your statement or have 
a dispute with the Merchant as a result of the transaction, 
you agree to provide information or assistance we request. 
Otherwise, you agree to pay us for any resulting loss we have 
unless we are prohibited by applicable law from holding you 
liable for our loss. Transactions made with the proceeds of a 
Cash Advance are not covered by this paragraph.

19. Notwithstanding anything herein to the contrary, Bank may 
declare you to be in default if one or more of the following 
events occur: (a) default by Cardholder in making any 
payment when due and payable, (b) default by Cardholder 
under any provision of this Agreement, or any other agreement 
Borrower may have with Bankcard or any of its affiliated 
banks (c) Cardholder’s death, insolvency or making an 
assignment for the benefit of creditors, (d) a petition being 
filed or any other proceeding being commenced under the 
Federal Bankruptcy Code or any state insolvency statute by or 
against Cardholder, or (e) a receiver being appointed for, or a 
writ or order of attachment, levy or garnishment being issued 
against Cardholder or any of Cardholder’s property, assets or 
income, (f) or in the event Bank shall deem itself or the debt 
unsafe or insecure or deems that the prospect of payment 
or performance by customer is impaired, (g) or if any of the 
undersigned or any Obligor shall fail to furnish information 
to Bank sufficient to verify the identity of the undersigned 
or any Obligor as required under the USA PATRIOT Act then, 
at Bank’s option, all amounts from Cardholder to Bank shall 
become immediately due and payable and in any such event 
Cardholder agrees to pay all costs of collection permitted by 
applicable law, including reasonable attorneys’ fees, incurred 
by Bank in connection therewith.

20. If Cardholder chooses to pay less than the total new balance 
as shown on Cardholder’s monthly periodic statement, a 
total minimum payment is required for each billing cycle. The 
total minimum payment is calculated as the greater of the 
following: (1) 1% of your total new balance plus interest and 
select fees, but not less than $27.00; or (2) 1% of your total 
new balance plus interest, select fees, and the higher of any 
past due amount or any amount over credit limit.  Select fees, 
as referenced above, include Late Payment Fees, Statement 
Copy Fees, Customer Requested Expedited Service Fees, and 
Revolving Account Protection (RAP) Coverage fees.

21. Cardholder agrees to make at least the minimum periodic 
payment no later than the due date as indicated on the 
monthly periodic statement provided by Bank. Bank may 
withhold availability of credit until the payment of the item 
presented has been collected. If Cardholder is late making the 
payment, Bank may, at its option, charge the late payment 
fees as disclosed in paragraph 8 (b) of the Truth in Lending 
Disclosures, in addition to the Interest Cardholder owes under 
this Agreement. 

22. The Bank will apply your payment in the following order:  
Interest, Fees, and balances from highest to lowest APR.
23. Any notice required to be given by this Agreement, by law, or 
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desired to be given by Bank, shall be deemed effectively given 
if and when posted in the United States mail addressed to 
you at your billing or last known address on Bank’s records, 
or delivered electronically through BB&T online banking, or 
delivered by email, if legally permitted, to the address you have 
provided. Cardholder agrees to promptly notify Bank if any 
of your contact information changes, which may include your 
name, mailing address, email address, or phone numbers.
24. Foreign Transactions and Fees:  Visa or MasterCard 

International will convert to U.S. dollars any charge or credit 
made to your Account in currency other than U.S. dollars. The 
conversion rate will be determined under Visa or MasterCard 
regulations. The conversion rate may differ from the rate on 
the date of your transaction. Currently, Visa and MasterCard 
use a currency conversion rate of either: (1) a wholesale 
market rate, or (2) a government-mandated rate. Visa and 
MasterCard use, under their respective regulations, either 
the rate in effect on (1) the date the transaction is processed 
or (2) the day before the date the transaction is processed. 
Bank may charge a foreign transaction fee for transactions 
made or processed outside the U.S. as listed in paragraph 
8(e) of the Truth in Lending Disclosures.

25. Change In Terms: Bank may change the terms of this 
Agreement at any time. The new terms will apply to both 
new Purchases and Cash Advances and any unpaid 
balance and accrued INTEREST at the time the change is 
effective. We will provide you with notice of the change to 
the extent required by law.

26. Disputed Accounts: Bank will not be obligated to accept 
any check, money order or other payment instrument 
marked “payment in full” delivered on any disputed 
account, loan balance, fee or expense owed, and Bank 
expressly reserves the right to reject all such payment 
instruments. All communications concerning any disputed 
amounts owed, including without limitation any payment 
instrument tendered in good faith as full satisfaction of 
amount owed, must be sent to the following address:  

Disputed Accounts Bankcard Disputed Payments

P.O. Box 200
Wilson, NC 27894-0200
If Cardholder fails to send any communication, check, 
money order or other payment instrument purporting to pay 
any disputed amount due hereunder in full, to the address 
designated above, the obligation referred to will not be 
satisfied, and shall be deemed not to have been in good 
faith, even if such payment instrument is inadvertently 
processed by Bank.

27. Accuracy of Credit Information: Bank regularly and in 

the normal course of business reports its credit experience 
with its customers to the major credit bureau repositories. 
Should you believe that information we have reported about 
the credit history of your Account(s) is inaccurate, please 
notify us at the following address: BB&T Loan Services, 
P.O. Box 1847, Wilson, North Carolina 27893-1847.  

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Please include your name, address, Social Security number, 
account number and a specific explanation of what 
information you believe to be inaccurate.

28. Notice of Furnishing Negative Information: We may 

report information about your account to credit bureaus. 
Late payments, missed payments, or other defaults on your 
account may be reflected in your credit report.

29. Important Information For:  

California Residents: The applicant, if married, may 
apply for a separate account. After credit approval, each 
applicant shall have the right to use this account to the 
extent of any credit limit set by the creditor and each 
applicant may be liable for all amounts of credit extended 
under this account to each joint applicant.  
New York and Vermont Residents: We may obtain at any time 
your credit reports for any legitimate purpose associated 
with the account or the application or request for an account, 
including but not limited to reviewing, modifying, renewing 
and collecting on your account. On your request, you will be 
informed if such a report was ordered. If so, you will be given 
the name and address of the consumer reporting agency 
furnishing the report. New York residents may contact the 
state banking department to obtain a comparative listing 
of credit card rates, fees and grace periods. New York State 
Banking Department: 1-800-518-8866.  

  Ohio Residents: The Ohio laws against discrimination 
require that all creditors make credit equally available 
to all creditworthy customers and that credit reporting 
agencies maintain separate credit histories on each 
individual upon request. The Ohio Civil Rights Commission 
administers compliance with this law.  

  Utah Residents: As required by Utah law, you are hereby 
notified that a negative credit report reflecting on your 
credit record may be submitted to a credit reporting agency 
if you fail to fulfill the terms of your credit obligation.

  Married Wisconsin Residents: No provision of any 

marital property agreement, unilateral statement, or 
court order applying to marital property will adversely 
affect a creditor’s interests unless prior to the time 
credit is granted, the creditor is furnished with a copy of 
the agreement, statement or court order, or has actual 
knowledge of the provision.

30. Governing Law: This Agreement and my Account shall 
be governed by the laws of the United States and, to the 
extent applicable, the laws of the State of North Carolina, 
regardless of where Cardholder resides or uses the Account.

31. Introductory and Promotional Rates and Fees. At the 
time your Account is opened, Bank may offer introductory 
or promotional rates and fees for a specified period of time 
that will be disclosed in your Interest Rate and Interest 
Charges document.  If your Account is eligible, Bank 
may, from time to time, offer introductory or promotional 
rates and fees after your Account is opened.  The terms 
of that offer will be disclosed to you at that time and may 
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differ from any prior introductory or promotional offers.  
After introductory or promotional rates and fees expire, 
the remaining balances will be subject to your standard 
applicable APR and fees.

ARBITRATION AGREEMENT

The following arbitration agreement does not apply to you if 
you were a member of the active military, or were a spouse or 
dependent of a member of the active military, at the time you 
applied to establish your account and your account is subject 
to the provisions of the Military Lending Act, 10 U.S.C. § 987 
and its implementing regulations, 32 C.F.R. § 232.1, et seq.

32.  IT IS IMPORTANT THAT YOU READ THIS ARBITRATION 
PROVISION CAREFULLY. IT PROVIDES THAT YOU MAY BE 
REQUIRED TO SETTLE A CLAIM OR DISPUTE THROUGH 
ARBITRATION, EVEN IF YOU PREFER TO LITIGATE SUCH 
CLAIMS IN COURT. YOU ARE WAIVING RIGHTS YOU MAY HAVE 
TO LITIGATE THE CLAIMS IN A COURT OR BEFORE A JURY. 
YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS 
ACTION LAWSUIT, CLASS ACTION ARBITRATION, OR OTHER 
REPRESENTATIVE ACTION WITH RESPECT TO SUCH CLAIMS. 

  Any dispute, claim, controversy  or cause of action, that 
is filed in any court and that arises out of or relates to 
this Agreement or Cardholder’s application for a Card, or 
the breach, termination, enforcement, interpretation or 
validity thereof, including the determination of the scope 
or applicability of this agreement to arbitrate, shall be 
determined by arbitration before one arbitrator at a location 
mutually agreed upon in the state where your account is 
maintained, or as may be otherwise required under the 
JAMS Minimum Consumer Standards, which  is incorporated 
by reference herein. The arbitration shall be administered 
by JAMS pursuant to its Streamlined Arbitration Rules & 
Procedures. Judgment on an award may be entered in any 
court having jurisdiction. This clause shall not preclude a 
party from seeking provisional remedies in aid of arbitration 
from a court of appropriate jurisdiction. The arbitrator may, in 
its award, allocate all or part of the costs of the arbitration, 
including the fees of the arbitrator and the reasonable 
attorneys’ fees of the prevailing party. Notwithstanding 
other language in this agreement, a party retains the right 
to bring an action in small claims court if it is within the 
jurisdictional limits of that court. If a party elects arbitration, 
it may be conducted as an individual action only.  This 
means that even if a demand for a class action lawsuit, 
class arbitration, or other representative action (including 
a private attorney general action) is filed, the matter will 
be subject to individual arbitration. Either party may bring 
a summary or expedited motion to compel arbitration or to 
stay the applicable litigation of a dispute in any court. Such 
motion may be brought at any time, and the failure to initiate 
or request arbitration at the beginning of litigation shall 
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not be construed as a waiver of the right to arbitration. If a 
party elects to arbitrate it shall provide notice to the other 
party. The Bank shall provide notice to you at the address 
we have in our records, and you may provide notice to: 
Litigation Practice Group Manager, BB&T Legal Department, 
P.O. Box 1255, Winston-Salem, NC 27102. You may obtain 
a copy of the rules of the arbitration administrator, 
including information about consumer arbitration, fees, and 
instructions for initiating arbitration by contacting JAMS at 
www.jamsadr.com. Phone: 800-352-5267.

  You and the Bank each agree that under this Agreement, 

you and the Bank are participating in transactions 
involving interstate commerce which shall be governed 
by the provisions of the Federal Arbitration Act, Title 9 
of the United States Code (“FAA”) and not by any state 
law concerning arbitration. The arbitrator shall follow 
applicable substantive law to the extent consistent with 
the FAA, applicable statutes of limitation and applicable 
privilege rules, and shall be authorized to award all 
available remedies, including without limitation, damages 
(to the extent not limited by this Agreement), declaratory, 
injunctive and other equitable relief, and attorneys’ fees 
and costs. The arbitrator shall follow rules of procedure and 
evidence consistent with the FAA, this provision, and the 
administrator’s rules. 

  Any court with jurisdiction may enter judgment upon the 

arbitrator’s award. The arbitrator’s award will be final and 
binding, except for any appeal right under the FAA. Unless 
applicable law provides otherwise, the appealing party will 
pay the cost of appeal, regardless of its outcome. However, 
we will consider in good faith any reasonable written 
request for us to bear the cost of your appeal. We will pay 
any fees or expenses we are required by law to pay or in 
order to make this arbitration provision enforceable. 

  This arbitration provision shall survive termination or 

suspension of the Account or this Agreement, and shall 
survive payment of Cardholder’s obligations under this 
Agreement or termination of any or all Cards. If any 
portion of this arbitration provision is deemed invalid 
or unenforceable, it shall not invalidate the remaining 
portions of this arbitration provision or Agreement; provided, 
however, if the limitations on class actions are struck in 
a proceeding brought on a class, representative or private 
attorney general basis, without impairing the right to 
appeal such decision, this entire arbitration provision (other 
than this proviso) shall be null and void in such proceeding. 

TRUTH IN LENDING DISCLOSURES
AND COMPUTATION OF ANNUAL
PERCENTAGE RATES/FEES

  Branch Banking and Trust Company (hereinafter “we,” 

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“our,” and “us”) makes the following Truth in Lending 
Disclosures to Cardholder (hereinafter “you,” “your”). 
You agree that the rate and charges and methods of 
computation and repayment in connection with use of the 
Card are as follows:

1.  Computation of INTEREST on Purchases (Daily):

(a) No INTEREST is imposed on Purchases if the total new 
balance as shown on your monthly periodic statement 
is paid in full within 25 days of the statement date. 
INTEREST is imposed on Balance Transfers from the date 
of the transfer.
(b) Where payment of the total new balance is not made 
in full within 25 days (or when the new balance includes 
Balance Transfers), INTEREST will be imposed on your 
Purchase balance. We calculate INTEREST on this portion 
of your Account by applying the daily periodic rate to 
the beginning daily balance for Purchases plus any new 
Purchases and fees (other than Cash Advance fees) and 
less any payments or credits. To compute the daily balance 
for Purchases we take the beginning Purchase balance of 
your account each day, add any new Purchases, fees (other 
than Cash Advance fees) and any INTEREST on the current 
day’s balance, and we subtract any payments or credits. 
This gives us the daily balance. A Purchase appearing on 
your statement is considered a part of the outstanding 
balance from the date of the transaction or, if posting 
occurs in the next billing cycle, then from the first day of 
the next billing cycle.
(c) See the Interest Rate and Interest Charges document 
included with this mailing for the ANNUAL PERCENTAGE 
RATE. The daily periodic rate is the annual percentage rate 
divided by 365.

2.  Computation of INTEREST on Cash Advances (Daily):

(a) INTEREST is imposed for each day that you have the 
Cash Advance.
(b) The amount, which will be subject to INTEREST, is the 
daily balance of your Cash Advances during the billing 
cycle. We calculate the INTEREST on this portion  of your 
Account by applying the daily periodic rate to the beginning 
daily balance for Cash Advances plus any new Cash 
Advances and Cash Advance fees and less any payments or 
credits. To compute the daily balance for Cash Advances we 
take the beginning Cash Advance balance of your account 
each day, add any new Cash Advances, any Cash Advance 
fees and any INTEREST on the current day’s balance, and 
we subtract any payments or credits. This gives us the daily 
balance. A Cash Advance appearing on your statement is 
considered a part of the outstanding balance from the date 
of the transaction or, if posting occurs in the next billing 
cycle, then from the first day of the next billing cycle.
(c) See the Interest Rate and Interest Charges document 
included with this mailing for the ANNUAL PERCENTAGE 
RATE. The daily periodic rate is the annual percentage rate 
divided by 365.

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3.  Computation of INTEREST with Special Rate (Daily):
(a) If we have special periodic rate offers in effect from 
time to time, we will separately identify them on your 
monthly statement and separately disclose on your monthly 
statement the balance to which the special offers apply. 
These separate balances and the related periodic INTEREST 
will be calculated in the same manner as described above 
for the current or previous cycle transactions, as applicable.
(b) Special rate offers may apply to special convenience 
checks. If so, special convenience checks will be issued 
and, if used, will be posted to the account as Purchases, 
with INTEREST imposed from the transaction date.
(c) When a special rate offer expires, the annual 
percentage rates under 1 (c) and/or 2(c) will apply.
(d) If applicable, see the Interest Rate and Interest 
Charges document included with this mailing and 
incorporated by reference for the special introductory 
ANNUAL PERCENTAGE RATE. The special introductory daily 
periodic rate is the special annual percentage rate divided 
by 365.

4.  Computation of INTEREST on Purchases (Monthly):

(a) No INTEREST is imposed on Purchases if the total new 
balance as shown on your monthly periodic statement is paid 
in full within 25 days of the statement date. INTEREST is 
imposed on Balance Transfers from the date of the transfer.
(b) Where payment of the total new balance is not made 
in full within 25 days (or includes Balance Transfers), 
INTEREST will be imposed on your Purchase balance. We 
calculate INTEREST on this portion of your Account by 
applying the monthly periodic rate to the Average Daily 
Purchase Balance. To determine the Average Daily Purchase 
Balance of any account, we will take the beginning 
Purchase balance of the account each day, add any new 
Purchases (including Balance Transfers) and Fees (except 
Cash Advance fees), and subtract any payment or credits. 
This produces the daily Purchase balance. Then, we add up 
the daily Purchase balances for each day in the billing cycle 
and divide the total by the number of days in the billing 
cycle. This produces the Average Daily Purchase Balance.

  A Purchase appearing on your statement is considered 
a part of the outstanding balance from the date of the 
transaction or, if posting occurs in the next billing cycle, 
then from the first day of the next billing cycle.
(c) See the Interest Rate and Interest Charges document 
included with this mailing for the ANNUAL PERCENTAGE 
RATE. The monthly periodic rate is 1/12 of the annual 
percentage rate.

5.  Computation of INTEREST on Cash Advances (Monthly):
(a) INTEREST is imposed for each day that you have the 
Cash Advance.
(b) The amount, which will be subject to INTEREST, is the Cash 
Advance Balance. We calculate INTEREST on this portion of 
your Account by applying the monthly periodic rate to Average 
Monthly Cash Advance Balance. To determine the Average 
13

 
 
 
 
 
 
 
 
 
Daily Cash Advance  Balance of any account (including current 
transactions), we will take the beginning Cash Advance 
Balances of the account each day, add new Cash Advances 
and Cash Advance fees and subtract any payments or credits. 
This produces the daily Cash Advances balance. Then, we add 
up the daily balances for each day in the billing cycle and 
divide the total by the number of days in the billing cycle. This 
produces the Average Daily Cash Advance balance. A Cash 
Advance appearing on your statement is considered a part of 
the outstanding balance from the date of the transaction or, if 
posting occurs in the next billing cycle, then from the first day 
of the next billing cycle.
(c) See the Interest Rate and Interest Charges document 
included with this mailing for the ANNUAL PERCENTAGE 
RATE. The monthly periodic rate is 1/12 of the annual 
percentage rate.

6.  Computation of INTEREST with Special Rate (Monthly):
(a) If we have special periodic rate offers in effect from 
time to time, we will separately identify them on your 
monthly statement and separately disclose on your monthly 
statement the balance to which the special offers apply. 
These separate balances and the related periodic INTEREST 
will be calculated in the same manner as described above 
for the current or previous cycle transactions, as applicable.
(b) Special rate offers may apply to special convenience 
checks. If so, special convenience checks will be issued 
and, if used, will be posted to the account as Purchases, 
with INTEREST imposed from the transaction date.
(c) When a special rate offer expires, the annual 
percentage rates under 1 (c) and/or 2(c) will apply.
(d) If applicable, see the Interest Rate and Interest 
Charges document included with this mailing and 
incorporated by reference for the special introductory 
ANNUAL PERCENTAGE RATE. The special introductory 
monthly periodic rate is  1/12 of the special annual 
percentage rate.

7.  Minimum INTEREST:  See the Interest Rate and Interest 

Charges document included with this mailing and 
incorporated by reference for the minimum INTEREST 
charge.

8.  Fees and Charges: These fees will be subject to the applicable 

INTEREST as provided in paragraphs 1 and 2 above.
(a) Annual Fee: See the Interest Rate and Interest Charges 
document included with this mailing and incorporated by 
reference for the annual fee.
(b) Late Payment Fee:  See the Interest Rate and Interest 
Charges document included with this mailing and 
incorporated by reference for the late fee.
(c) Balance Transfer Fee: See the Interest Rate and 
Interest Charges document included with this mailing and 
incorporated by reference for the balance transfer fee. 
(d) Cash Advance Fee: See the Interest Rate and Interest 
Charges document included with this mailing and 
incorporated by reference for the cash advance fee.

14

 
 
 
 
 
 
 
 
 
(e) Foreign Transaction Fee: See the Interest Rate and 
Interest Charges document included with this mailing and 
incorporated by reference for foreign transaction fee.
(f) Return Payment Fee: See the Interest Rate and Interest 
Charges document included with this mailing and 
incorporated by reference for return payment fee.
(g) Statement Copy Fee: See the Interest Rate and Interest 
Charges document included with this mailing and 
incorporated by reference for statement copy fee.
(h) Customer Requested Expedited Service Fee: See the Interest 
Rate and Interest Charges document included with this mailing 
and incorporated by reference for customer requested expedited 
service fee.

9.  We retain no security interest in any property purchased 

with your Card.

10. You will not be liable for any unauthorized use of your 
Card or Convenience Checks if you report the loss, theft 
or unauthorized use. Written notice should be provided to 
Branch Banking and Trust Company, P.O. Box 698, Wilson, 
North Carolina 27894-0698. Verbal notice should be given 
by calling 1-800-476-4228. A transaction is considered 
unauthorized if it is initiated by someone other than the 
Cardholder without the Cardholder’s actual, implied, or 
apparent authority, and the Cardholder receives no benefit 
from the transaction. We may conduct an investigation of 
your claim, and we may deny your claim if we reasonably 
conclude that the facts and circumstances do not 
reasonably support a claim of unauthorized use. We may 
require you to provide a written statement, affidavit or other 
information in support of your claim of unauthorized use. If 
you do not provide supporting information within the time 
requested or within a reasonable period of time if a date is 
not stated, we may deny your claim of unauthorized. 

YOUR BILLING RIGHTS
KEEP THIS NOTICE FOR FUTURE USE 

  This notice contains important information regarding your 

rights and our responsibilities under the Fair Credit Billing Act.

  What To Do If You Think You Find a Mistake On Your 

Statement

If you think there is an error on your statement, write to us at:

  Customer Service
  PO Box 30495
  Tampa FL 33630-3495

In your letter, give us the following information:

•  Account information:  Your name and account 

number;

•  The posting date of the transaction in question;
•  Dollar amount:  The dollar amount of the suspected 

error; and

•  Description of Problem:  If you think there is an error 
on your bill, describe what you believe is wrong and 
why you believe it is a mistake.

15

 
 
 
 
 
 
  You must contact us within 60 days after the error 

appeared on your statement.

  You must notify us of any potential errors in writing.  
You may call us, but if you do, we are not required to 
investigate any potential errors and you may have to pay 
the amount in question.

  While we investigate whether or not there has been an 

error, the following are true:

•  We cannot try to collect the amount in question, or 

report you as delinquent on that amount.

•  The charge in question may remain on your statement, 
and we may continue to charge you interest on that 
amount. If we determine that we made a mistake, you 
will not have to pay the amount in question or any 
interest or other fees related to that amount.
•  While you do not have to pay the amount in 

question, you are responsible for the remainder of 
your balance.

•  We can apply any unpaid amount against your credit 

limit.

  Your Rights and Our Responsibilities After We Receive 

Your Written Notice

  We must acknowledge your letter within 30 days, unless 
we have corrected the error by then. Within 90 days, we 
must either correct the error or explain why we believe the 
statement was correct.

  After we receive your letter, we cannot try to collect any 

amount you question or report you as delinquent. We can 
continue to bill you for the amount you question, including 
interest, and we can apply any unpaid amount against your 
credit limit. You do not have to pay any questioned amount 
while we are investigating, but you are still obligated to pay 
the parts of your statement that are not in question.
If we find that we made a mistake on your statement, you 
will not have to pay any interest related to any questioned 
amount. If we did not make a mistake, you may have to pay 
interest, and you will have to make up any missed payments 
on the questioned amount. In either case, we will send you a 
statement of the amount you owe and the date that it is due.
If you fail to pay the amount that we think you owe, we may 
report you as delinquent. However, if our explanation does 
not satisfy you and you write to us within ten days telling us 
that you still refuse to pay, we must tell anyone we report 
you to that you have a question about your statement. And, 
we must tell you the name of anyone we reported you to. We 
must tell anyone we report you to that the matter has been 
settled between us when it finally is.
If we do not follow these rules, we cannot collect the first 
$50 of the questioned amount, even if your statement was 
correct.

16

 
 
 
  Your Rights If You Are Dissatisfied With Your Credit Card 

Purchases

If you are dissatisfied with the goods or services that you 
have purchased with your credit card and you have tried in 
good faith to correct the problem with the merchant, you 
may have the right not to pay the remaining amount due on 
the purchase.

  To use this right, all of the following must be true:

1. The purchase must have been made in your home state 
or within 100 miles of your current mailing address, and 
the purchase price must have been no  more than $50. 
(Note: Neither of these is necessary if your purchase was 
based on an advertisement we mailed to you, or if we 
own the company that sold you the goods or services.)

2. You must have used your credit card for the purchase. 
Purchases made with cash advances from an ATM or 
with a check that accesses your credit card account do 
not qualify.

3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still 
dissatisfied with the purchase, contact us in writing at:

  Customer Service
  PO Box 30495
  Tampa FL 33630-3495

  While we investigate, the same rules apply to the 

disputed amount as discussed above.  After we finish our 
investigation, we will tell you our decision.  At that point, 
if we think you owe an amount and you do not pay, we may 
report you as delinquent.

IF YOU HAVE CHOSEN TO HAVE YOUR MASTERCARD OR 
VISA CARD ACCESS AUTOMATED TELLER MACHINES, THE 
FOLLOWING AGREEMENT AND DISCLOSURES WILL ALSO 
APPLY. 
ELECTRONIC FUND TRANSFER AGREEMENT AND 
DISCLOSURES

  This Agreement governs the transfer of funds initiated 
through an electronic terminal, telephone, computer, or 
magnetic tape for the purpose of instructing the Bank to 
debit or credit your consumer account(s). This Agreement 
also contains the disclosures required by the federal 
Electronic Fund Transfer Act and Regulation E of the Federal 
Reserve Board. This information applies only to electronic 
fund transfers to or from deposit accounts established 
primarily for personal, family, or household purposes.
1.  ELECTRONIC FUND TRANSFERS. Electronic fund transfers 

include, but are not limited to, debit card and ATM 

17

 
 
 
 
 
 
 
 
 
 
 
transactions, preauthorized deposits and payments, telephone 
transfers; transfers initiated through a personal computer, 
and transfers initiated by third parties. Examples of transfers 
initiated by third parties include, but are not limited to, 
electronic check conversions and electronic returned check 
charges. An electronic check conversion occurs when you 
authorize a third party to debit funds from your account using 
information from the check you provide to the third party. 
This may occur at the point of sale or when you send a check 
by mail or deliver a check to a third party’s lockbox location. 
In addition, some third parties may initiate an electronic 
fund transfer to collect a fee if your check is returned to the 
third party for insufficient funds. Your authorization for such 
transfers can occur in a number of ways. In some cases, your 
authorization can occur when the third party posts a sign or 
otherwise informs you of their policy.

2.  ACCESS DEVICES. An Access Device is a card or personal 
identification code that provides access to a consumer’s 
deposit account, which may be used to initiate electronic 
fund transfers. Access Devices include, but are not limited 
to, your BB&T 24 Automated Teller Machine Card, (ATM Card), 
BB&T 24 Check Card (Check Card), Personal Identification 
Number (PIN), and your MasterCard or Visa Credit Card * 
When used to conduct electronic fund transfers. A check is 
not an Access Device; however, an electronic fund transfer 
initiated by using information obtained from a check is 
governed by this Agreement. You may, verbally or by other 
authorized means, request an Access Device to conduct 
electronic fund transfers to or from your consumer accounts. 
We may refuse to issue an Access Device to any customer, 
and we may terminate Access Device privileges, with or 
without cause or notice, unless otherwise required by law.

3.  APPLICABLE AGREEMENTS. You agree to conduct all 

electronic fund transfers in accordance with this Agreement 
and Disclosures, any separate agreement and disclosure 
provided in connection with the issuance of any particular 
Access Device, and any agreement governing your 
accounts. The repayment of any advances on a credit line 
initiated electronically will be governed by the terms and 
conditions of the applicable agreement governing the credit 
line. Please refer to the Online Banking Services Agreement 
for important additional information concerning electronic 
fund transfers initiated using a personal computer.
4.  VERIFICATION OF TRANSACTION. Transaction records 

issued with respect to an electronic fund transfer will be 
subject to verification and adjustment in accordance with 
the rules and regulations of the Bank and applicable law. 
Where there is a conflict between a transaction record and 
the Bank’s record, the Bank’s record shall control.

5.  OVERLINES AND OVERDRAFTS. You agree not to conduct any 
transaction(s) to withdraw more than the applicable daily 
limit on any day, or cause the balance in your deposit account 
to go below zero, or cause the outstanding balance of your 
credit line to go above your credit limit. We may reject any 
18

such transaction; however, if we pay the overdraft or advance 
funds in excess of your credit limit, you agree to pay, upon 
request, the excess amount which was improperly withdrawn 
or transferred, together with any applicable fees as outlined 
in the Financial Services Pricing Guide or in the agreement 
governing your account. Overdrafts on your account may 
result in advances from your overdraft protection plan. Any 
item that cannot be covered by overdraft protection will be 
treated as a NSF and subject to applicable NSF fees.
6.  POINT-OF-SALE TRANSACTIONS. If you use your ATM 
Card or Check Card to purchase goods and services, 
including Internet purchases (Point-of-Sale transactions), 
you authorize us to debit your deposit account, and 
you agree that your authorization may result in an 
immediate withdrawal from the account, even though the 
transaction may not actually be posted to that account 
until a later date. The Merchant may attempt to obtain 
a preauthorization for the transaction. The available 
balance in your primary deposit account will be reduced 
by the amount of any transaction for which the Merchant 
receives authorization from us, even if the documentation 
evidencing the transaction has not yet been received 
or processed by us. A “hold” placed on your account 
will be released and your account will be debited when 
documentation matching the authorized transaction 
amount has cleared through us, or in three (3) business 
days, whichever first occurs. We are not responsible if we 
do not authorize electronic fund transfers, or if we dishonor 
checks drawn on your checking account while such a hold 
is placed on your account. No cash refunds will be made to 
you by the Bank on ATM Card/Check Card purchases. Any 
claim or dispute regarding goods or services purchased 
with your ATM Card/Check Card must be directed to the 
Merchant or other business establishment at which you 
made the purchase. The amount of the credit, if any, will 
be reflected on your periodic account statement. You may 
not stop payment on ATM Card/Check Card purchases.
7.  ZERO LIABILITY POLICY FOR ATM CARD/CHECK CARD 
PURCHASES. You may have no liability for unauthorized 
ATM Card or Check Card purchases, subject to the 
following terms and conditions: 
(a) Our zero liability policies apply only to unauthorized 
purchases using your ATM Card or Check Card. Any claims 
of unauthorized ATM Card/Check Card purchases that do 
not meet the conditions of this section and any claims of 
unauthorized transactions involving other types of electronic 
fund transfers are governed by the Regulation E Disclosures 
below, and any separate agreement provided in connection 
with the issuance of the Access Device. If your claim 
does not meet the terms and conditions contained in this 
section, the Bank will automatically reexamine your claim in 
accordance with the Regulation E Disclosures below.
(b) Our zero liability policy may not apply if: (i) we determine 
that the unauthorized transaction was a result of gross 
19

 
 
negligence or fraud on your part; (ii) you fail to provide us 
with a statement or affidavit of your claim within the time 
requested; (iii) we determine that the transaction was not 
“unauthorized” as defined below; or (iv) you fail to report 
the loss, theft, or unauthorized use of your ATM Card, Check 
Card, or card number within a reasonable period of time. A 
reasonable period of time will be determined by Bank in its 
sole discretion, but in no event will it be shorter than the 
time periods specified in the Regulation E Disclosures below.
(c) “Unauthorized” Defined – A transaction is considered 
“unauthorized” if it is initiated by someone other than you 
(the cardholder) without your actual or apparent authority, 
and you receive no benefit from the transaction. A transaction 
is not considered “unauthorized” if: (i) you furnish the 
card, card number, or other identifying information to 
another person and give that individual express or implied 
authority to perform one or more transactions and the person 
then exceeds that authority, or (ii) for any other reason 
Bank concludes that the facts and circumstances do not 
reasonably support a claim of unauthorized use.

8.  CANCELLING YOUR ACCESS DEVICE. You may cancel your 
Access Device at any time by notifying us in writing and 
no longer using it. Canceling your Access Device will not 
affect your obligations under this Agreement, even if we 
allow any transaction to be completed with your Access 
Device after this Agreement has been terminated.

9.  MISCELLANEOUS. Unless otherwise required by applicable 
law, we may change the terms of this Agreement from 
time to time by giving you notice of the change. If we must 
collect what you owe us, you will be responsible for our 
reasonable expenses of collection, including court costs 
and attorney’s fees to the extent permitted by law. If more 
than one person requests electronic fund transfer services, 
each person will be bound by this Agreement and will be 
responsible for paying all amounts owed as a result of this 
Agreement. We reserve the right to reject any electronic 
fund transfer we reasonably believe is made in connection 
with an unlawful transaction or activity, including without 
limitation, gaming, gambling, lottery, or similar activities.
REGULATION E DISCLOSURES

1.  YOUR LIABILITY FOR UNAUTHORIZED TRANSFERS. Tell us AT 

ONCE if you believe your Access Device has been lost or stolen, 
or that someone may have electronically transferred money from 
your account without your permission. Telephoning us is the 
best way of keeping possible losses down. Except in situations 
governed by the zero liability policy described above, if you tell 
us within two (2) business days after you learn of the loss or 
theft of your Access Device or the unauthorized transaction, 
you can lose no more than $50 if someone makes electronic 
transfers without your permission. If you do NOT tell us within 
two (2) business days after you learn of the loss or theft of 
your Access Device or the unauthorized transaction, and we 
can prove that we could have stopped someone from making 
electronic transfers without your permission if you had told us, 
20

 
you could lose as much as $500. Also, if your periodic statement 
shows transfers that you did not make, tell us at once. If you do 
not tell us within sixty (60) days after the statement was mailed 
to you, you may not get back any money you lost after sixty (60) 
days if we can prove that we could have stopped someone from 
taking the money if you had told us in time. If a good reason 
kept you from telling us, we will extend the time periods.
2.  TELEPHONE NUMBER AND ADDRESS TO BE NOTIFIED IN 
EVENT OF UNAUTHORIZED TRANSFER. If you believe your 
Access Device has been lost or stolen, or your PIN has 
been obtained by an unauthorized person, or that someone 
has transferred or may transfer money from your account 
without your permission, IMMEDIATELY call:

1-800-682-6921
or write
Liability Risk Management
P. O. Box 996
Wilson, North Carolina 27894-0996

3.  BUSINESS DAYS. For purposes of these disclosures, our 
business days are Monday through Friday, except Federal 
holidays.

4.  TYPES OF AVAILABLE TRANSFERS AND LIMITS ON 

TRANSFERS.
(a) Account Access. You may perform the following 
types of transactions. Some of these services may not be 
available with every Access Device, or at every electronic 
terminal and may be subject to restrictions contained in 
the agreement provided with that particular Access Device.

•  Account inquiry
•  Withdraw cash from your designated deposit accounts
•  Make deposits to your designated deposit accounts
•  Transfer funds between your designated deposit 

accounts and line of credit accounts

•  Make payments on designated lines of credit from 

designated deposit accounts

•  Pay for purchases at Merchants who have agreed 
to accept the Access Device, or otherwise initiate 
electronic fund transfers to pay for purchases
•  Electronically pay bills directly from your deposit 

account

(b) Limitations on Frequency of Transfers: For savings 
accounts only (including Money Rate Savings and 
Investor’s Deposit Account), there is a limit of no more 
than six (6) transfers or withdrawals during any statement 
cycle to or from your deposit accounts, or to a third party 
by means of either a preauthorized or automatic transfer 
or by telephonic agreement (which includes BB&T OnLine 
and BB&T Phone24), and no more than three of the six 
transfers may be made by check, draft, Check Card or ATM 
Card Point-of-Sale transactions or similar order made by 
you and payable to third parties.
(c) Limitations on Dollar Amounts of Transfers:

•  You may withdraw up to a maximum of $500 (Elite 
Classic, Classic Banking, Golden Advantage, Elite 

21

 
 
 
 
 
 
 
 
Gold, and SMART Money Manager customers may have 
higher daily withdrawal limits as disclosed in the 
individual product brochures) each business day from 
our ATMs. For security reasons, there may be other 
limits imposed on the amount you may withdraw
•  The daily limits for Check Card or ATM Card Point-
of-Sale are the lesser of your available balance or 
$2,000 ($3,000 for Elite Classic, Classic Banking, 
and Golden Advantage, $5,000 for Elite Gold and 
SMART Money Manager).

•  Other limitations may apply to transfers made using 

BB&T OnLine. 

•  Other limitations may apply at ATMs that do not 

display the BB&T name.

5. CHARGES FOR TRANSFERS OR RIGHT TO MAKE TRANSFERS. 
If an account is subject to service fees, the applicable 
service fees will apply whether the transfer is initiated 
electronically or by written order. Applicable service fees, 
and fees for conducting electronic fund transfers are 
outlined in the Financial Services Pricing Guide. A fee may 
be imposed for a balance inquiry even if you do not complete 
a funds transfer. In addition, you may incur surcharges 
when using an ATM that does not display the BB&T 24 logo 
and when using a Money 24 ATM. Money 24 ATMs are owned 
by Money 24, Inc., a subsidiary of BB&T Corporation.

6.  DOCUMENTATION OF TRANSFERS:

(a) Electronic Terminal Transfers. You may get a receipt 
at the time you make a transfer using an ATM terminal or 
point-of-sale terminal.
(b) Preauthorized Deposits. If you have arranged to have 
direct deposits made to your account at least once every 
sixty (60) days from the same person or company, you can 
call us at 1-800-682-6921, during normal business hours, 
to find out whether or not the deposit has been made.
(c) Periodic Statements. You will receive a monthly account 
statement, or less frequently if the account is inactive, that 
will show your electronic fund transfers.
7.  PREAUTHORIZED TRANSFERS/PAYMENTS:

(a) Right to Stop Payment and Procedure for Doing So. 
If you have told us in advance to make regular payments 
from your account, you can stop any of these payments. 
Here’s how: Visit a branch to complete a stop payment 
form or write to: Electronic Banking Department, P.O. Box 
996, Wilson, North Carolina 27894-0996 in time for us to 
receive your request at least three (3) business days before 
the payment is scheduled to be made. If you call, we may 
require you to also put your request in writing and get it to 
us within fourteen (14) days after you call. You should refer 
to the BB&T OnLine Banking Services Agreement for the 
procedure to stop an OnLine payment.
(b) Notice of Varying Amounts. If these regular payments 
may vary in amount, the person you are going to pay will 
tell you ten (10) days before each payment, when it will be 
made and how much it will be.

22

 
 
 
 
 
(c) Liability for Failure to Stop Payment of Preauthorized 
Transfer. If you order us to stop one of these payments 
three (3) business days or more before the transfer is 
scheduled, and we do not do so, we will be liable for your 
losses or damages.

8.  BANK’S LIABILITY FOR FAILURE TO MAKE TRANSFERS. If we 
do not complete a transfer to or from your account on time or 
in the correct amount according to our agreement with you, 
we will be liable for your losses or damages. However, there 
are some exceptions. We will NOT be liable, for instance: (i) 
if, through no fault of ours, you do not have enough money in 
your account to make the transfer; (ii) if the transfer would 
go over the credit limit on your credit line; (iii) if the ATM 
was not working properly and you knew about the breakdown 
when you started the transfer; (iv) if circumstances 
beyond our control prevent the transfer despite reasonable 
precautions we have taken; and (v) if the ATM where you are 
making the transfer, does not have enough cash. There may 
be other exceptions stated in other agreements with you.

9.  IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR 
ELECTRONIC FUND TRANSFERS, TELEPHONE US AT:

1-800-682-6921
or write
Liability Risk Management
P. 0. Box 996
Wilson, North Carolina 27894-0996
  Tell us as soon as you can, if you think your statement or 
receipt is wrong, or if you need more information about a 
transfer listed on the statement or receipt. We must hear 
from you no later than sixty (60) days after we sent the 
FIRST statement on which the problem or error appeared.

  •  Tell us your name and deposit account number (if any)
  •  Describe the error or the transfer about which 
you are unsure, and explain as clearly as you can 
why you believe it is an error or why you need more 
information

  •   Tell us the dollar amount of the suspected error

If you tell us verbally, we require that you also send us your 
complaint or question in writing within ten (10) business days. 
We will tell you the results of our investigation within ten (10) 
business days after we hear from you, and we will correct any 
error promptly. If we need more time, however, we may take 
up to forty-five (45) days to investigate your complaint or 
question for ATM transactions made within the United States 
and up to ninety (90) days for new accounts, foreign initiated 
transactions and Point-of-Sale transactions. If we decide to 
do this, we will recredit your account within ten (10) business 
days for the amount you think is in error, minus a maximum 
of $50.00, so that you will have the use of the money during 
the time it takes us to complete our investigation. For new 
accounts, we may take up to twenty (20) business days to 
recredit your account for the amount you think is in error, minus 
a maximum of $50.00. If we do not receive your complaint or 
question in writing within ten (10) business days, we may not 
23

 
 
recredit your account. If we decide that there was no error, we 
will send you a written explanation within three (3) business 
days after we finish our investigation. You may ask for copies 
of the documents that we used in our investigation.

10. CONFIDENTIALITY. Subject to applicable law, we will disclose 
information to third parties about you and your accounts or the 
transfers you make: (i) where it is necessary for completing 
transfers; (ii) in order to verify the existence and condition 
of your account for a third party, such as a credit bureau or 
Merchant; (iii) in order to comply with government agency or 
court orders; (iv) as otherwise required or permitted by law or 
government regulation; (v) if you give us permission; and (vi) 
as stated in the BB&T Corporation Consumer Privacy Notice.
11. NOTICE OF SAFETY PRECAUTIONS. You should employ the 

following basic safety precautions while using an automated 
teller machine (“ATM”) during hours of darkness: (i) be aware 
of your surroundings when using an ATM, particularly during 
the hours of darkness; (ii) be accompanied by another person 
when using an ATM during the hours of darkness; (iii) refrain 
from displaying cash and your PIN, place cash in a pocket as 
soon as a transaction is completed, and count cash in the 
safety of a locked enclosure such as a car or home; (iv) use 
another ATM or return at a later time if anything suspicious 
is noticed; (v) cancel a transaction, place your Access Device 
in a pocket, and leave if you notice anything suspicious 
when using an ATM; (vi) immediately report all crimes to the 
operator of the ATM and to local law enforcement officials; and 
(vii) create a PIN that is difficult to guess by others, memorize 
it, and do not carry your PIN with your card.

  *MasterCard and Visa Credit Cards are issued by Branch 

Banking and Trust Company, Member FDIC.

Rev. 11/17 

 I002804 - Standard Visa/MC