Principal Site Reliability Engineer at JPMorgan Chase Bank, N.A.

DESCRIPTION: Duties: Design and develop pragmatic and flexible software systems utilizing software engineering best practices. Perform design and architecture planning for modernized contact center as-a-service (CCaaS) solutions. Identify customer journey across multiple products/applications/channels and develop Omnichannel experience for customers. Perform design, testing, and version control; build and deploy technical solutions; and write technical documentation. Write high-quality, maintai…