Product Support Analyst (Jacksonville) at Experis

Title: Product Support Analyst Duration : 12-18 Months (Possible convert to full-time) Job Description: Production Support Learn Application functionality (focus on vendor applications) Understand system flows and dependencies. Learn any file feeds that need to be monitored/alerted. Maintain support documentation. Document the incident engagement process. Handle Remedy incident and problem tickets. Run incident triage calls. Cross-train teammates Support other Cards applications. On-Call Rotati…