Product Analyst at 144780-Payments Us

Description Job Details This is bilingual position (Spanish) in which the individual will be responsible for leveraging our advanced speech analytics solution (Call Miner Eureka) to identify and target customer interactions that need attention. You will incorporate the business objectives and goals to determine how to prepare reporting that will illustrate your critical findings, insights, patterns and trends in the interactions. Your analysis will be the basis for recommendations on how to ste…