My husband and I joke that there is a sign on our faces when we come in that says, \"please ignore us.\" It's not just this location either,  the one in Tempe has provided forgetful/nonexistent service the past few times, too. That's frustrating because a soft drink costs nearly $3 here, so something as simple as refills would make me feel like I'm getting more value for a $3 iced down soda.... The bottomless fries are advertised and posted everywhere,  which, again,  makes you feel like you're recovering some value when you pay $12 for a burger. But, alas- the service has been either irritable/snarky when fries and refills are  requested or it's just nonexistent altogether.  Tell me why I'm spending $30 here for 2 people again? In n Out is across the street...\n\n1 star because the burgers and fries really are delicious. No other stars because that testifies to how disappointed I am in what used to be a good, consistent franchise.  Unfortunately our experiences have been such a let down as far as the service is concerned, we'd rather save our $30 and avoid the crying children and just stay away altogether. Maybe we'll sit at the bar if we ever go back... at least someone has to acknowledge you there (hopefully? ).