My first few visits here were to fix a problem that another shop couldn't fix.  Firestone diagnosed the problem, stayed open late to fix it, and called me to let me know that instead of waiting till the next day, I could come by the shop to get my car since a manager would still be there doing paperwork.  And this was done free of charge.  \n\nMy next visit here was to find and fix an oil leak.  I was told the work would take a whole day, so I dropped off my car at 7:00am.  Due to being backed up they didn't start on my car until 3:00pm, but I didn't know that until I called them that afternoon.  They insisted that my car would be done that day, but at 8:00pm they called to let me know that it wouldn't be done till 11:00am the following day.  I was admittedly very upset, and I let them know as much.  After picking up my car the next day the store manager spoke with me and discussed my disappointment.\n\nIt was an annoyance for sure to not have my car back in time, but based on Firestone fixing my car for free the first time and the store manager taking his time to speak with me the second time, I believe that this shop really does care about their customers and wants to make sure that they keep coming back.  I did price shop around different mechanics and Firestone seemed to be average; low on some things and high on other things, but overall close to the prices of other shops.  Another great thing is that they are open seven days a week, and on most days till 9:00pm or so.  Many shops are closed Sundays and close by 5:00pm other days.  Based on customer service I would come back here in the future.