Well seeing that your response was as snarky and judgmental as your employee I spoke with over the phone. I guess I will tell the details of my experience thus far with Simply Property Management of Phoenix , AKA Paielli reality inc. \n      FIRST of all I would like to apologize for implying that this place had Bed Bugs when I moved in . That clearly was not the case , We must have gotten them from a hotel or maybe the babysitters , who knows ? But the fact is this could happen to anyone. \n      Now please let me tell you my experience with this company so far and why I was so heated when I called in to report this issue. First , the loops you have to jump through to get qualified for the rental are mind boggling ! That is good news if your a landlord . Which it is pretty obvious this is a landlord driven business and once the customer has been landed well good luck to the customer. Or if your a landlord your client , the one staying in your house......? Hello customer service , where ya at?\n       SECOND, how was the dishwasher treating me why it took you TWO MONTHS TO FINALLY GET ONE INSTALLED!!!! absolutly unacceptable , not to mention the day my wife sat home waiting for the appliance guy to never show up ! That is not an exageration by the way. 2 MONTHS I waited why they looked for a part to fix a samsung dishwasher , emails , phone calls , so much inexcusable wasted time. \n      THIRD, the nice agent that rented this property to me , I conducted business with on the side and she did not have very good things to say about this company. After renting this place to me , I called her to tell her of the dishwasher problem to find out she had quit , she said the management was to much pressure. But the place was so nice,I really wanted it. , should have listened to her! Then two months later the next agent handling my account was gone . That says a few things when your overturn is that high, am I wrong? \n      FOURTH Greg the owner , didnt email me personally or reach out to me with any concern. But he sure did quickly hop on YELP to try and clean up his appearance. TRUE COLORS.\n      LAST BUT NOT LEAST. \nTone. The way I was spoken to over the phone on two occasions is the main reason. Its funny , call it what you will, But this was worse than waiting two months for a dishwasher. I do not appreciate being talked down to . Very condesending.\n      I rent my home in Utah , so I understand the industry can be tough which is even more reason to treat good renters , well good! \n      By the way not once did I say I wanted to break my lease. We love the place , Maybe I will buy it ? I know the owner wants to sell , Especially after I personally told him of my experience. If I do buy , well I will make sure Paielli doesent get a cut. \n      For anyone reading and wondering about the Bed Bugs , Well my 1 year old son woke up one night at about 2 am with about 40 or so bites on his little legs. We did some research and stayed up all night trying to spot one. Nothing. So we got an inspection the next day and we found a few. Apparently these are a nightmare and spread very quickly so we paid 1000$ bucks and had the place heated and sprayed. What a terrible weekend , we basically moved out and back into the house , Worst Thing Ever. I bet I dont sleep good for a month! \n      Dont be mistreated , go somewhere else .