Earlier this year, I received a beautiful diamond and ruby bee brooch for my birthday. It is a vintage family piece so it has a lot of sentimental value for me. When studying it, I thought I had felt a few loose diamonds. I decided to take it into Scottsdale Fine Jewelers for repair. I met the owner Scott and informed him that I believed there were some loose diamonds and that I wanted the prongs checked and tighten, if need be. I had every intention of leaving it there for repair. He took the bee into the backroom and then came back out with it surprisingly much faster than I anticipated stating that it was fixed and that there was no charge. Of course I was thrilled that there was not a charge and that I could start wearing it, but I was also very skeptical about the amount of time it took him to check all the prongs. Due to that, I did not wear it that often. \n\nThree months later I was wearing my bee and when I got home I noticed that a diamond was missing. I was heart broken and furious, I took such care to make sure that would not happen! I took the bee to another jeweler and explained what had happened. He studied it and told me that the previous jeweler, Scottsdale Fine Jewelers, had taken a pair of wide pliers and clamped them over the entire piece, the possibility of the prongs being checked individually was slim to none. He also found a prong that had been cracked due to Scottsdale Fine Jewelers 'repair' work. I was incensed at what had happened! A vintage family piece, that I took such care in to make sure it was properly maintained, now needed work it did not need before. \n\nTurns out my skepticism was correct. Why a jeweler would claim a repair was completed when it was not even done to begin with is completely unacceptable. I had thought about taking it back in to Scottsdale Fine Jewelers after the diamond came out, but then decided against it due to the fact that Scott misrepresented his work. Why would I take a chance on him doing so again?\n\nI will never step foot into Scottsdale Fine Jewelers again and will tell others not to do so either. If they can't do a simple repair with full disclosure, how can they be trusted?