My stars are an average of my experience.  I stopped in to drop off a T I was having made for my Sister, The girl who helped us was very nice.  The pricing was more than I expected, there us to be a place out here on the west side that was half the price, but money was of no concern for my Sister... :)  I didn't have the two hours to wait, so I set it up to get picked up the next day.  Well, I got home and the next day realized I had made a big mistake, I handed them the wrong T shirt.  I called to order a new one and just use the Ts they have there instead of the style I wanted.  The person who answered the phone and took my order was so rude.  I took full responsibility for my mistake, ordered a new shirt, but he was seriously inconvenienced by my order.  He \"didn't know if he had the time\", he \"just walked in to the office and was still trying to open\" (at like 1130) and I wasn't even asking for a rush. Their website says it is done right away, and I was asking for something to be ready in 6 hours.  I think his name was Thomas, he was RUDE!