Here's the deal. I come here on occasion to read or study when I don't feel like doing it at home or don't feel like driving to ASU. The staff is alright, not top notch though. I hate to say it but more than once i've gotten lost in their shuffle and confusion and I end up feeling like an idiot while I wait for my drink in the middle of the lobby. They are sometimes not that organized and clearly they have an issue delegating the cleaning duties because the place is ALWAYS dirty. Bathroom included. Even the few times I was there in the early morning, I had to wipe my table first before sitting with my laptop. \n\nI don't hate this place, they try to run the drive thru efficiently so it seems like a lot of their attention is diverted to that, which leaves the walk in folks a little neglected. I would venture to say that they are understaffed and that to me is a cheap management issue. The location is ok, however coming out of the driveway to make a left on to Bethany Home is a NIGHTMARE. During mornings and afternoons going out back toward the I-17 is almost impossible. you have to come out on 35th avenue and stop at the night and make a left, which sucks because oncoming traffic northbound still makes you wait to make that turn. In essence, there is no easy way in or out of this location. Drinks are fine, tea is good. About all I can say about that. \n\nStaff seems preoccupied with the drive thru and they are not organized as other Starbucks I've been to. I come back only because it is the closest one to me and I don't want to sit in the one at the Target near my house.\n\nUPDATE: 2/22/14\n\nSo for the past few months I've been coming to this location still with my mother who is utterly addicted to the mocha frappuchinos, which she wants BEFORE and AFTER I take her to and pick her up from work. We use the drive thru for these trips for the most part. Over the past few weeks I think there's been a change in management or staff turnover again as they suddenly have \"dropped off the map\" in terms of service. \n\nOn MORE than one occasion they have been either out of venti cups or long straws, given us wrong drinks (twice), or didn't have syrup (sweetener) for the iced teas i like. Also, one guy \"joked\" with us in the drive thru that my Visa card had declined when I paid. He then said he was kidding. But that isn't funny on any level. All I want after a long day is my drinks and not sad attempts to \"joke\" about my declining Visa card (it had NOT declined, apparently that was his attempt at being funny). \n\nWe tip almost every time we go there. Lately my mother and I have had to withhold the tip from them as the service has just not warranted a tip. Even she noticed the change in her drinks recently in terms of the taste (new baristas?). We still continue to go so we don't have to go inside the Target at Christown Mall and fight light rail construction and afternoon traffic, but if the service continues to decline we may be forced to spend our hard-earned money elsewhere. Too bad really, I want to like this place more than I do right now.