I went to Honda West on august 25Th to shop for an accord. My sales person Nicol Grant was very friendly and not pushy. I Have gone to Honda East 1st but since they gave me a lower price on my Trade in i decided to go to this location to try to get a better price and i thought i did. My accord would cost a little bit cheaper n they offered me $800 more for my trade in so i bought the car from them that day but i had to come back the following day to sign all the paper work due to a printer malfunction.\n\n Gary Dvorsky was my finance guy, very talkative person. He finished all the paperwork with me and told me that Honda would pay off my trade in around 10 days. 5 days later i read all the paper work again and noticed that they payed $18500 for my trade in and not the $20000 that Nicol has offered me. I was pissed but my bad! I should've checked every single page.These people are very deceiving! You really have to read every letter or they will screw you over. \n\n10 days later after i bought the car i got a letter from Ally finacial which is the Lienholder of my trade in saying that im past due. 5 days later another letter so i called them to explain that i traded that car in so Honda is the one that needs to pay them off but not me. They said they havent heard from Honda so that car is still under my name and i need to pay it before sept 22 otherwise they would report to credit bureau. I called Gary and left a msg but he never got back to me. Called Nicol and she said i had to talk to Gary. Sept 16 I decided to go to Honda west to talk to him but he was busy with another customer so i talked to Andrew that apologized and said that he was going to find out why they havent payed my car off yet and would call me on the following day. I'm still waiting for a call!!! He said: Dont worry, if they report you to the credit bureau it will come right off after we pay them. After all these yrs building a very good credit and comes an Idiot and tells you that!! \n\nBottom line is: Once they get you to do business with them They care less about you as a customer. What a headache!!! So far i have nothing good to say about this place!\n\nStay away from them. I Bought my first honda from Honda east n for 5 yrs i had no problem whatsoever. For a couple $100s that i thought i've saved I should've kept businness with Honda East. What a regret!!!