My lousy experience with this Jimmy John's started with an overcharge on my debit card. I ordered 1 sandwich and 1 bag of chips for a delivery. The delivery was fast and the food was good, so lets get that out there to be fair. I added an extra star because the food here has always been fine.\n\nI logged into my bank account like I normally do, and there was a $19 charge from Jimmy's. That's one expensive sandwich.\nI called three times. Spoke to \"managers\" 3 times. My information was taken, and all 3 times, my call was never returned.\nI went there in person; Once again, my information taken, no call returned. There was a general \"I have no idea how to handle this, I'm going to call my boss/area manager\" and then nothing.\nThis is really poor customer service. My call should have been returned the first day-a courtesy \"I am handling it, I will get your card refunded asap, apologies, etc. \n\nOver charging a customer is a big deal. I gave the tip in cash, so I know that I did not key in a wrong amount when I placed my order online.\n\nThis was their mistake, and no effort was made on behalf of the management to help me.\nThey've lost my business.