I've been ordering from Vitacost from quite a while and have not had a problem except once. I started a new diet and exercise routine and my eating has to be pretty strict in the beginning. I'm taking a meal replacement to get the protein I need and eating high protein, low carb meals designed by my nutritionist. I was running out of my meal replacement which is a hard to find one because it's all natural, high protein, low carb, tastes great and no artificial flavors. \n\nAlso it has superior quality protein. So anyway, let me preface this by saying I HATE chocolate anything. Hate is probably even an understatement. I just cannot eat or drink anything chocolate flavored. So I always order vanilla meal replacement. Well I opened my shipment from Vitacost yesterday and what was in the box instead of the vanilla that I ordered? You guessed it.....chocolate. I gag. I gag. I called and they sent a replacement so I'm awaiting the correct flavor. \n\nI order all of the time and this was the first time I received an incorrect order. The customer service agent was very helpful. Now I will just wait for the right flavor to arrive. The prices are really great, much better than Vitamin Shoppe. Vitamin who? Right! Team Vitacost all the way.\n\nI've placed close to 200 orders over the last few years to Vitacost, so one wrong order out of 200 deserves 5 stars.  They have the best prices and best service. I highly recommend.