My husband and purchased our home last year, which came with a beautiful Vermont Castings built-in grill. The problem was that it wouldn't work and we couldn't figure out whether we should just purchase a new one or try to get this one fixed. We decided to call this place. It was one of the best decisions we have ever made. Ed, the owner, is the only person who I ever spoke with on the phone. He answered or called me back within a few hours each time I called. Great customer service.\n\nHe came to pick up our grill on a Monday and dropped it off that Friday in PRISTINE condition. Before he left he fired it up a few times just to make sure everything worked properly. \n\nThen Ed went above and beyond by fixing a few loose stones on the built-in itself. We didn't know how to repair them, so he quickly went out to his truck and cemented them back on.\n\nYou can't ask for better, more honest service than this. You'd be making a huge mistake by throwing away, selling, etc. your perfectly good grill. Call Ed. He's amazing.