House of Window Coverings has the most unprofessional and unhelpful employees ever. I wanted to redo all of the windows in my house and their designer Jan came to help me decide what to get.\n\nJan was rude, condescending and just snarky. I had to chase her back to her car, because I wasn't done. I really wanted the window coverings or would have given up. I decided to get shutters for the whole house, placed the order and put down the deposit.\n\nSeveral days later the installers called to schedule the measuring. I was driving so asked if they could call back in an hour or two when I was home. \n\nAfter we hung up I got another phone call, and when I answered it turned out one of the installers had butt-dialed me back by accident and I could hear them talking about me. Jan had told them seriously horrible things about me (we were together for like one hour with my then 18-month-old son at home) and I could hear them discussing it. Seriously? What could have happened in an hour with a lone woman and a young toddler? Jan was obviously uninterested in me as a customer, judgemental and the worse salesperson ever. The installers were saying how mean I was and I was mad because they called while I was driving. Really? What I said almost word for word was, \"I'm driving now and can't access my calendar which is on my computer at home. Can you call me back in an hour or two?\".\n\nI was so mad I called the owner and cancelled my order and got my $3000 deposit back. Luckily I had paid by credit card so they had no choice but to give me my money back. \n\nFast forward to now, three years later. As of 1 month ago I still hadn't gotten the shutters I wanted because I was so irritated by the previous experience. But a month ago I finally bit the bullet and called Sunburst. What a refreshing change. The guys they sent out were nice and helpful. If they had any negative thoughts about me and my family they kept it professionally to themselves.  My beautiful new shutters, complete with lifetime guarantee, were installed by two very nice and professional guys and look wonderful.\n\nI probably should be grateful about the bad experience I had BEFORE the shutters were really ordered. Any company with such unprofessional people can be counted on to do an unprofessional job. I see the location I initially ordered my shutters from, on Horizon Ridge in Henderson, has since closed. I'm not surprised that such a crappy company couldn't sell enough to pay the rent there.