Macy*s at Biltmore is a definite hit or miss.  If you can swing by the location at Fashion Square, I would suggest them over this one any day.  My experiences only extend to the fine jewelry, watches, makeup, handbag, shoes, petites, and home departments, but I have heard some positive things about the men's section.\n\nThe primary issue for me tends to be the customer service... or usually, unfortunately, the lack there of.  Even when there aren't many customers around, the salespeople tend to be very snippy and hasty with any questions I have had.  Waiting in line to purchase my items, I would like to be recognized but tend to feel as though I am inconveniencing them by merely being in line.  As a regular shopper on the whole, it leaves a rather negative taste in my mouth and instead of my usual perusing, I find myself trying to get in and out of there as fast as possible.\n\nI think housewares is probably the weakest section of the store I have encountered due to the fact that the only way to find someone to assist you is to go to the registry area because there are never any associates anywhere other than there as well as the children's department.  Even help with purchasing items for a registry was a pain and I ended up going for a drive to Fashion Square to complete it.  Granted, it isn't the sales department's fault that their selection is so tiny, I was looking for someone to even offer to check or call another store for me and that service was not extended even after asking for it.\n\nThe overall selection at Fashion Square is much better and the sales team is much stronger.  I now only visit this location if I have a return since it's approximately 30 minutes closer to where I reside.