I was actually at the Staple's next door, but had seen this place several times before, and was curious enough this time to stop in, not knowing at all what to expect.\nI was here in the early afternoon, and it was plenty busy, but nothing like the megacrowds that others are describing. Probably depends on the time/day.\n\nI didn't get a chance to experience the aggressive customer aspect, but most likely because I wasn't shopping in the women's section, and 95% of the other customers were women, who did look a bit frenzied. The 4 or 5 men in the store were, by contrast, subdued.\n\nI will have to come back again when I have more time to explore what they have, but to say I was \"impressed\" with the selection of (men's) shoes would be understating it. It was wingtip heaven in there! And unlike many of the items in this place, most of these shoes were in great condition. The worst thing to have happened to any of them is maybe a missing lace or two, which is an easy fix anyway. I came out with a $30 pair of Maison Forte boots which have no imperfections at all, and were originally $215.00! (I should add that I'm not designer/brand aware at all, so I'm mostly impressed that the shoes are gorgeous, and don't so much care about their brand names).\n\nWill definitely come back, even if just for more shoes! :)