What is up with the bad service? Check in is so terrible here. \n\nThe lines are wayyy to long for a 5 diamond resort. I don't know why they are so long, because the check in process is absolutely routine, and there's nothing special about it. I gave up on the long line at check in, and went straight to the buffet. I mean hello, the brunch clock was ticking. After, I regretted that decision, because I was not checked in to charge brunch to my room to use up some credit I had. Sigh. \n\nBack at the now shorter line at check in, the front desk agent went through every motion possible and confined to ask me the same questions over and over again  because he did not listen my answer the first time. Like \"is this your first visit?\" Also- my friends had a room too, they just happened to wait in line with us, and the agent keep looking over at them as if we were going to cram them in our room. He even asked if they were with us (our room was a king size bed) and when my friends gave the room number, he had to comment on how high of a floor they were on as if that was a super big deal. Anyway, it was a \"pleasant\" experience, I guess. Just annoying.\n\nWe have YET to experience any sort of \"ta-da!\" when we enter our for the first time. I have heard about that from other friends, has yet to happen here. This is my second visit at Aria. The wrong name is always on the display in our room. \n\nI will come back here for one reason and one reason only. THE BEDS. OMG. Amazing. They should just throw a mattress up in the casino next to a slot machine as a prize to win. I would play that all day in hopes of winning. You win Aria.