My rating is for the customer service not the hotel. The hotel was great, good food with a lot of restaurants and Encore pool is a lot of fun. \n\nWhen I checked into the hotel the computer system was down and continued to stay down for quite amount of hours. I tried to get there early to set up the room since I was throwing a bachelorette party but couldn't get in and around 7:15pm I had to go talk to them again since we had dinner reservations at 7:45pm at another hotel and had to get ready still. The only reason they gave me one room key to only one of our rooms is cause I started crying. To top it off they call us at 1am to tell us our other room is ready but yet don't comp us for that night. They had the girls get ready in their spa and then check their luggage back in at the desk. \n\nOverall the only thing they did for us was give us food credit and comp the resort fee. I honestly believe they could have and should have done more for us since we only got one room at a time and the second room that was ready at 1am wasn't the right one, it only had one bed and the shower didn't work well so we had to have the girls in that room switch rooms again on Sat to one with two beds. \n\nThere was a lot of inconveniences at this hotel that I wouldn't have expected and will not stay there again because of this. There are plenty of other nice hotels that aren't as expensive and will treat you a lot better.