\"Not quite what I expected... not quite WHERE I expected either...\"\nReviewed July 24, 2011\n4 people found this review helpful\nI have to agree with another reviewer in that I am not sure how this hotel qualifies as an airport hotel.\n\nI booked this hotel stay for a business (military) event. We had scheduled a team-building group event at the US National White Water Center and so I searched for hotels around that area. When I saw this hotel featured as an airport hotel I figured it would be in a safe enough location with some close-by eateries and quick highway access, etc...\n\nWe booked a total of 13 rooms with them and checked in individually. I had been in contact with one of their hotel managers. I was a little dissatisfied in how poorly I welcomed to the hotel. \n\nThe front desk clerk seemed \"oh-so enthused\" to be working that night, and when I let her know that I had been in contact with the manager and just wanted to make sure everything was in good standing, she went in the back, he was there, and never even came out to greet me.\n\nNow I didn't expect any VIP treatment. But usually when you organize a group event at a hotel you are give a very warm welcome. I know this because this wasn't a first for me.\n\nI had requested a room with a crib (only two months in advance, with a reminder the day prior), and when I requested one that night, yes the same clerk, took over an hour to get it. At first I wasn't even sure if she was going to because she never did give any indication she was paying attention to me at all.\n\nThe cable and internet did not work our first night there. No apologies were issued.\n\nThe room had a musty smell to it. I have a family of five (2 adults, 2 kids, and one baby) but they only had 3 towel sets in the room...even the next day after housekeeping came.\n\nThe hotel was not in the best of locations, it was secluded and not close to anything, and price-wise you could find better closer to downtown. I am not from Charlotte, NC and had only been there once...and again I figured \"airport\".\n\nThe hotel interior was nice and they did have a complimentary hot breakfast from served until 0930 am (another fact of information I had to PRY out of the front desk clerk). \n\nThe staff working the morning shift were much more pleasant and inviting. \n\nThe hotel was very quiet at night which we appreciated. The doors did not slam, thank God, as our baby girl is a very light sleeper. The hotel itself is clean and kept nice. It was not superior by any means but very nice for the average express.\n\nI rated poor because of the customer service but overall I would give it a three (average). However, I would not book here again not mainly due to my experience but due to the location. There are better hotels averaging the same distance from the USNWC but in better areas.\n\nIf anyone from management every reads this, please take a look into \"Deborah\" the front desk jerk...I mean clerk.\n\nStayed July 2011, traveled on business