Star ratting is based on SERVICE!!\n\nService is unreliable.  Sometimes you get ok service, but a majority of the time its HORRIBLE service.  I've had waitresses make a fuss when we wanted to change tables cause she seated us at a dirty table.  My potatoes arrived burnt and i got attitude when I asked for new ones (they were literally black).\n\nOn another occasion I was served a chicken wrap (I am vegan, and ordered veggie).  I didn't know it was a chicken wrap until I bit into the wrap.  Had a discussion with the manager about that.\n\nOn a separate occasion, I received a dirty cup, so I asked for a different glass.  The waitress was too busy or couldn't be bothered to help us so a \"runner\" brought out a new glass.  This glass was ALSO dirty (there were black marks on the glass)...the runner had an attitude and suggested he bring me a disposable cup, finally he brought me a clean glass.\n\nThe food is just as unreliable, but I'd say more often than not it is good, just not worth the service.  If it was not so hard to eat vegan in the valley I probably would never come here.  The hummus is ALWAYS yum yum yum.