I live here, went there when it first opened, it was terrible.  I had a friend intown, went back, thinking it would be better, even worse.  First off, the name Sugar factory is very misleading, we were there at 1:00 for lunch, I said I wanted something sweet, I was never offered a dessert menu and told I could only get the waffles.. Plus they charge you for water 2.00  The only place in VEGAS that charges for water, trust me, I have been to 100's of restaurants, from the Wynn to Denny's and no one charges for water. They said they dont have filtered water.. really, liars.. The food is always dry.. menu limited, no matter what time you go, no sweets even though the name Sugar factory would imply something sugary beside Drinks(alcohol).. Please if you want the best sweets on the strip, go to Ceasar's  and eat at MAX Brennars the bald chocolate guys place.. They have sweets, their menu is HUGE plus they do not charge for water.. They serve their food in very cute unique plates/dishes, YOU must go to Max's..  skip sugar factory, wait time is always toooooo long, you pay for WATER... menu is horrible.. hoping it will close, but if not, we are waiting for Hershey's to open later this year up near New York- New York.. maybe they will have an amazing place to eat... Trust me when I say us Locals no our food..