My husband rented a suit for our wedding.  A couple days before the wedding he went to pick it up and they had the wrong suit.  My husband is 6'2 and they had been shipped a suit for a man who was only 5'10.  Furthermore, their idea of fixing it was giving him a different shirt suit then the one he picked out months ago.  The women was extremely rude to me when I told her that I thought that was unacceptable and replied starkly that \"mistakes happen\".  I told her that it was her responsibility as an employee to fix the mistake.  After 45 minutes (if you've ever had a wedding then you know there are a zillion other things you could be doing in 45 minutes three days before the wedding) of her being rude and rolling her eyes at me, she finally got her boss to help us.  He gave my husband a new shirt (one that was not a rental) and just asked that my husband return it after the wedding, which he did.  I mean, was that really that hard for them to figure out how to make THEIR mistake right???