Terrible experience. We arrived to this place at 2:45 on a Wednesday with a group of 7 people for a late lunch wanting a sandwich/salad. We were seated right away but from then on the service was horrendous. We waited for our drinks for 30 min before our waitress came by to take a order. Our orders were taken but then it took over ONE HOUR for our food to arrive. During this time no one came over to explain the delay or check up on us. The food arrived sporadically, so that by the time the last person's food arrived (a full HOUR AND A HALF after we arrived) the first few people were done eating. There was only two waitresses working the place, which was fine, but only one of them was actually waitressing, the other one was just standing behind the tea bar, cleaning and organizing stuff. Hello! If we are just waiting for 1.5h for stuff, at least you could come by and offer us to order drinks or something. She didn't even care! After our meal I went up to her on behalf of our group and asked to speak to the manager. She said \"the manager is in the back, is there an issue I can help you with?\" and I explained our frustration at the lack of service and waiting forever for our food and she actually argued with me! She said \"actually, we checked the tickets and it only took half an hour from the time you ordered till the food arrived.\" Sorry, but maybe that's because it took forever to order our food, and it was MAYBE a half hour until the first person in the group got their food, the last person didn't get theirs till 3:45pm.  And besides, why would you even argue that with me? Even half an hour is too long to wait for a SANDWICH! And why don't you just get the manager?! She went on to say that the manager was also the cook in the back, and the only one at that. Whatever, then at least let us know that before we waste forever at your place, or offer us some tea or coffee while we wait, it's not like you're THAT busy.  The one time I actually did need something (I got coffee as my drink, but there was no milk and sugar given with it) I actually waited so long that I eventually GOT UP and approached the waitress to ask her to hand it to me before I the coffee got cold. Anyway, the whole attitude was just snobby and I didn't like it. I would recommend NOT to go to this place!