My date and I hit the Willo District Home Tour today and decided to grab lunch here since I had never been, I had always wanted to go, it was a gorgeous day out and within walking distance.\n\nWe get up to the host stand and some woman dashes in front of us telling the waiter who was present that she called ahead to say she was on her way. The waiter looked for her in the book, didnt find her...I know this because I looked too and he politely referred her to the host. Mr Rico Suave in the sweater vest does a once over on the book and instead of letting the lady know there are 2 parties ahead of her, seats her right away. Okay douche? Not only that ,one of the servers passes him and says \"you know you just sat me 4x in a row?\" We say nothing. the host returns, looks past me and my date and the 3 person party behind us.passes us all by and beckons the party after them? Um hello dickweed, do you not see the 5 people standing here in front of you patiently waiting. My date stepped up and said something and someone graciously swept in and said he would seat us. We were seated but to be honest I was stewing for the mere fact the host was so incredibly incompetent. Anyway we sat we ordered and they brought us someone else's food. UGH. When they finally bring us the correct food, we have no silverware..Seriously? Can anything be done correctly? I had the cafe panini and it said salami but it wasn't thinly cut Genoa salami as one would expect it was thick almost like ham..Not what I expected but decent nonetheless.\n\nThe place was busy but not running around like a chicken with its'  head cut off busy which is what the staff made it appear to be. They just seemed beyond unorganized, absolutely no structure.\n\nI would return and try something else but I wouldnt suggest this place if you're in a rush or expect too much in the way of service. If anything great for a 1st date because if you have a lull in conversation you can bond over the surprisingly bad service.\n\n\n**** In response to your slanderous \"compliment\"Jon \"Lazarus Pennypants E\"  let me clarify. No I am not a self entitled brat. I may have been called many things in my life but nothing ever close to that. However, you described the host to a \"T\". Come to think of it, he's the worst host I have ever come across, he didnt \"greet\" any guests that walked in the door, he didnt speak a word to them, as he sat them nor apologize when he blatantly overlooked people that were patiently waiting. He just carried on with a silent  pompous air about him. I apologize if douchebag didnt sum that up. As for your second question.YES I worked in the restaurant industry for  6 years and I have never in those years or any of my dining experiences ever encountered the unorganized chaos that this restaurant displayed. Also, by the looks of the other reviews..Im not alone. Ps. who exactly do you think you are to slander other Yelpers reviews. You didnt even disagree with my review, you just backhanded me??? What's funny is Ive seen that exact same email posted to other Yelpers. Yes that's exactly what Yelp needs..your drama.Bravo!****