If only I could give NO STARS!!!!I absolutely hate United! They lost my parents luggage on May 15th and to date they are still claiming that they are still trying to \"trace\" the bags and they have no record of it ever leaving Las Vegas. We have the baggage claim tags proving we checked in the bag too. I am sure the bag is lost forever but they do not communicate at all with the customer and make no effort to help. They claim they have a liability of up of $3300 but only if you can prove what was inside the suitcase with receipts. Even that is still iffy. The most they would ever do for a customer is provide a voucher. Who in their right mind would ever travel with them again after that.  Who the hell carries receipts of all their items! Honestly, I am sure the bag has been stolen and we will never see it again, but I am so disappointed in how United has handled a customer's belongings. We can write and call their main headquarters and companies all day long and they will not do a damn thing for you. I feel bad for my parents, as they don't fly much and had this unfortunate situation happen to them.