I came here after getting absolutely no help at Fry's. It was nice to see that all of their mini computers,ereaders and the Kindle I wanted were at the very front of the store! I'm glad I didn't have to walk all the way to the back. I was wearing heels for the first time in a long time so my feet were aching. I just wanted to get the Kindle and go. I couldn't leave without a cute case for it though. They don't have a  huge selection so I settled for a bright blue case. My ideal case would have been pink or had Hello Kitty on it.\nThe employees were so much more willing to help here. It wasn't like Frys where it was like pulling teeth to get answers. When we were about to pay the cashier asked if we had their rewards card. We had one but I didn't want to use it because of what happened before. We made some big ticket purchases a couple of years back and the gift rewards were going to some random address in Illinois.  We tried to get it corrected through their call center and even talked to the manager. When we told them that the address on file was not ours and we could prove it they still would not change the address. This is why I will go no higher then a three star rating. I can never fully trust this company.