Called our home warranty company b/c our AC unit went out...in July...in AZ...so it was kind of an emergency, especially since we had kids in our home and my wife has a home office she works out of. Fidelity was very nice, they said I could call Grand Canyon Refrigeration directly if it was an emergency situation to try to expedite the process. I called the #, but instead of someone answering with some type of greeting such as, 'Hello, this is Grand Canyon Refrigeration, how can I help you?' I get someone who just answered with 'Hello?' a couple times so I thought I had actually called someone's personal cell phone in error. Turns out it was the right number, but you would've never been able to tell. The guy acted like I was putting him out b/c it was 90+ degrees in our house and we needed A/C service ASAP. I at least would've liked to get an idea of when I could expect someone...same day, later that afternoon/evening, next day, next week- SOME indication would've been nice. Instead, I was simply told in a very gristly/gruff manner that i would be called when he was ready. COMPLETELY turned off by this type of response and lack of desire to even try to put me at ease as far as to when I could expect someone- so much so that I called my home warranty company back and requested a new company be assigned this work order. I will NEVER be using this company in the future, I wish there was a 0 star rating, I hate to even give them a single star.