My roommate and I had been ordering from this place for over a year.  We were incredibly loyal and encouraged all of our friends to order from Pong Pong - I know from my own records that we've given these guys hundreds of dollars in business.\n\nLast week when we were moving and completely foodless, we followed our usual routine and called Pong Pong.  The food took an hour and a half to get there (they said 30-45 mins), the delivery driver called us twice, yelled at us and then hung up both times.  When he finally got there, he WHISTLED at us to come get the food from his car and when he didn't bring one of the meals we ordered, he simply apologized and left.  My roommate ended up having to get in his car and drive to get food after waiting over an hour for Pong Pong to bring us our simple, two entree order.  Not to mention, the food I ordered with no onions or mushrooms was covered in both.\n\nThe next day I called to speak with the manager and get my money back and they refused to reimburse my card, told me they \"understood\" that I wouldn't be giving them anymore business after trying to remedy it with 15% off my next order.\n\nAre you kidding me?  \n\nDON'T ORDER FROM THIS PLACE.  I used to stick up for them when others said their food was gross and service bad, but apparently they really don't care about maintaining a report with loyal costumers and solving problems.  I know the economy sucks and everyone is trying to hold onto their pennies, but a free meal is all they needed to keep a steady flow of business from us and our multiple friends.\n\nAt this point, I'd go to Panda Express before Pong Pong.