My very first review - my dark blue car ruined on the exterior.  Couldn't see it until I returned home and the sunlight revealed exterior body scratches.  Evidently they didn't take care to use clean rags/towels.  Looks like a Brillo pad was used.  Going back tomorrow to see if we can get this rectified.\n\nWell, I'll keep my review the same.  Took my car in this morning to see what could be done.  A \"charming\" older woman (JOVEL) came out to tell me this was definitely not caused by them an it was without a doubt caused by a buffer.  I explained to her that a buffer had not touched my car since it was last detailed by European Detail over six months ago.  To my face she told me I was not providing the truth and if I took it to a BMW dealership they would also confirm I was \"lying\".\n\nGuess what!!  BMW confirmed that the damage was likely caused by rags because of the linear motion that was apparent.  Rick was the gentleman from Los Olivos who accompanied me.  When he also learned that perhaps I wasn't lying as JOVEL had certainly alleged he offered a re-wash and a had wax to correct the problem.  Thank you Rick for obeing a professional.  \n\nEven upon return to the Wash JOVEL was still had her heals dug in refusing to acknowledge any error on their part. \n\nAlthough the business has taken a turn to rectify it was like pulling teeth or pleading a case before the the Supreme Court.  Not acceptable.  \n\nAgain kudos to Rick as a gentleman and professional.  If this was his site alone I could raise my review substantially.