WHERE: Inside the Fashion Show Mall\n\nWHAT: clothes & fashion galore!\n\nFor this review, I am going to talk about the upsides and the downsides to this Forever21 location!\n\nPositives- This location is huge, and it once used to be the Macy's department store! There are millions of product to choose from, so you are bound to walk out with at least one thing each and every time you decide to go inside.\n\nNegatives- Like I have previously stated, this location is huge! & if you already have something in mind, it might take a while for you to find that one thing you came in looking for, haha. And! Their return policy is the worse! If you have not yet tried to return something, and do not know their policy. You have 30 days to return or exchange your item WITH YOUR RECEIPT, and for STORE CREDIT. You do not get cash back, so buy something that you really LOVE! =)\n\nAnother downside is their customer service is extremely poor! It is probably one of the top retail stores who try to give good customer service, but fail to do so... I was in there a couple of days ago, and there were these pants on a mannequin that I wanted to purchase.  I asked one of the workers, and she had told me it was the last pair. Then she followed with another sentence (rudely) saying they can't take it off the mannequin.  So, in my head I am thinking why leave it on the mannequin? Other retail stores would be happy to take the clothing off the mannequin and finally sell it!\n\nIn other words, have fun & hopefully you don't get into a situation like I did! Haha =)