This review is based on the billing department and not the actual staff at LVAC. It seems every time I call, they are not friendly except for one time. A rep talked so fast and mumbled when I asked basic questions such as when does my membership expire, how much is it to renew monthly vs. annual, are they going to take out the money automatically after it expires? After I asked the ghetto rep to repeat herself, she sounded annoyed. How am I supposed to understand when you mumble so fast? I called back another day and got a nicer person and paid my annual membership. I go to the gym a few days later and the girl tells me my account is past due. So I checked my bank account and I saw the charge was taken out!\n\nAlso, my bf had joined the same time as me and I said he should renew his membership. I'm not sure if it's the same ghetto rep or some other PMS rep said he couldn't get the same deal as I did. We joined the same day and got the same deal! She was really rude and when he asked to speak to a supervisor, she said she didn't have one and didn't bother looking into it. He hung up and got another rep who was nicer and actually looked into it.  \n\nI have also called in the past and their reps are not friendly. It seems a lot of them suffer from PMS.