I really don't like giving such low stars on Yelp, but I also want to give honest feedback to businesses so that they're able to change the less than desireable behavior AND warn my other fellow Yelpers. I've been through the drive-thru at this location 2x now. First time was less than favorable, but I wanted to give them 1 more chance to shine... \n\nOn Sunday, 1/27/12 at approx 10am, that didn't happen unfortunately.\n\nOkay, it all starts w/the interaction at the speaker when one orders their goodies, right? Well, even if you can't see the person's face, it is still crucial to be polite/helpful with the customer. Please don't be sarcastic/snarky to me if I ask a simple question about hours of breakfast.\n\nSecond point of interaction - at first window. I was digging for exact change in my purse, but is that any reason to yell at your coworker in the back, \"I'm waiting on her - jeez, chill out!\" and then to roll your eyes and say to me (customer) \"it's like we're an old married couple\". Very unprofessional.\n\nThird point of interaction - delivery of food/drink. This went okay, but I ordered a vanilla iced coffee. What I rec'd was vanilla-flavored milk sans any coffee. Not cool.\n\nHad to park my car, go inside and explain situation to cashier. Maybe I was extra annoyed because I was a tad hungover and really needed that caffeine boost? Plus, I wasn't showered and in sweats, etc - I really had NO business being in public which is why I did the drive-thru option in the first place!! The Manager seemed surprised at my story and almost didn't \"believe me\". Really dude? I don't have better things to do than invent and concoct this story??\n\nAfter his thorough examination of the coffee-less beverage, he personally made me a new one. He then gave a nice apology. Perfect - that's all I needed...\n\nMoral of the story? Just get it right the first time, okay??