My first time here at this location. Hannah the front desk personnel checked us in. She and the maintenance guy( should of asked for his name) was all smiles and welcoming. She did informed us upon checking in that the wifi internet is out of order and being worked on. Thank goodness for the business center its huge, clean and well equipped with the latest tech. I was able to print my Shania Twain Tickets yippee!! ( Her show was Amazing). The entertainment room Awesome! We had the room to ourselves its cleaned and well organized with the latest movies DVD selections. I like that the elevators only allow access with room key entry to any floors. We were on the 16th fl. King bed suites/ kitchenette microwave and fridge. Kitchen stocked with utensils, plates, cups and mugs. It came in handy when we had to heat leftovers. Our room was perfect, our stay was excellent all the staff ( except the three concierge personnel ) we encountered did not acknowledge our present with a smile and greetings during our two nights visits. Two of the three concierge carried on with their conversation never once looked to see if any of us who waited in line needed assistance? Overall a great hotel and wonderful friendly staff...