More of a joke than their bait-and-switch tactics that Dollar pulled on my employee at the time of the rental is their customer service after the fact. I contacted them on December 8th, 2011 with a complaint and here is the response that I got this morning, January 18th, 2012. Mr. Sparks is my employee, I clearly stated in my communications that I was his boss and the one that set up the reservation. They obviously didn't read my email very carefully, or my huge signature and contact information at the bottom. This is absolutely unacceptable!\n\n\nDear Mr. Sparks,\n\nThank you for notifying us of your recent experience with Dollar Rent A Car in Phoenix.  We appreciate the opportunity to assist.\n\nWe disclose all rental charges at the commencement of the rental to inform you of all charges and to explain the benefit of any protection you select.  A review of your rental contract indicates your acceptance of the LDW by your signature acknowledging the charge.  Final review of your rental information confirms all amounts appear to be in order.  Based on the available information, I must respectfully decline your request for a refund of the amount in question.\n\nAt Dollar Rent A Car, we strive to provide quality products and friendly, efficient service.  You are a valued customer and your comments are extremely important to us. Thank you once again, Mr. Sparks, for taking the time to notify us of this situation.  We look forward to serving you again soon at Dollar Rent A Car. \n\n\nSincerely,\n\nEbony Harding\nCustomer Service Representative\n\n\n\n\n\nCase ID: 1728097