I took my 10 year old niece to get our finger and toenails painted as a reward for her completion of school.  I made an appointment in advance.  I let them know that we would come in with clean nails ready to be painted, that we didn't want clippers, files, etc.  Just your basic polish and go.  \nWhen we arrived, the receptionist took us back to a manicurist station and painted my niece's nails in about 4 minutes, and then grabbed her feet from under the table and painted them.  I asked if she would let my niece move to the pedicure chair so she could have the \"experience\" of getting a massage and having her toes painted, i.e. to feel like a big girl.  She flat out told me \"no.\"  I'm not confrontational or anything, but I did question why not since we: a) made an appointment; and b) there were 5-6 open chairs.  She just told me that other appointments were scheduled.  \nThen, another lady arrived to paint my nails.  She painted mine in record speed.  I never understand how someone can manage to paint all over your skin but miss the edges of your nails at the same time.  Must be purposeful?  Not sure.  I took the polish off myself when I went home.\nAnyway, the customer service was bad, the work was bad, and it was just a bad experience all together.  Also, the salon is super tiny and cramped and not fancy at all.  Basically, huge letdown.