I can't even begin to say how many poor customer service experiences I have had here.\n\nWe used to do lunches a few times a week at my old job and Zipps seemed to be one of the regular spots, although I always made a fuss. Rather than being stuck in the office and miss out on the lunch gossip, I always opted to go, and EVERY time, it was the same old story...this place is never too busy during lunch, but service is slower than the second coming. It would take 1.5 - 2 hours for the small group of us to make it through lunch. Not to mention that after consuming my first beverage, the glass would remain empty, my number one dining pet peeve. \n\nI do have to say that I can't completely hate on Zipps because their food really is good. They have awesome nachos and sandwhiches. I have never been disappointed with the quality of my food. And when I was having a calorie splurge day, Zipp's pizookie was the perfect way to do it! \n\nZipps gets a 2 star rating from me, but if they get their service act together, we can negotiate a better score...