Would give \"0\" stars if possible, as after 2 hours waiting, my bird never was seen for his wellness visit and nail trim. Had an 11:00 am appt, and being new to town got a little lost thru airport connector, but courteously called at 11:05 to say I has .7 miles away. I was put on hold and then told I would need to reschedule, as they were backed up already and me being late would make it worse (??). I let her know I had driven from Summerlin and had the bird with me and really inconvenient and was already almost there. Arrived to 2 people in the waiting room, the one lady ahead of me had waited 2 hours herself and had a sick bird. I arrived at 11:10, no one at reception and waited 20 min for someone to inquire if they could help and then acted confused as to what my visit was for, ie why did my bird need to be seen? (Don't you have it listed in the schedule as we discussed at length when inset the appt) Sat there for 90 minutes with no check in by the staff whatsoever -they were more concerned with who didn't have a car to go get lunch at jack in the box. At 12:50 pm, once I was sure previous patients were gone I asked about timing of being seen. She really couldn't say as \"an emergency just called in\" and they'd have to see them when they arrived. Sat there 10 more minutes hoping to be seen before emergency arrived and nothing. Emergency patient arrived and I left. Not so much as an \"I'm sorry for the delays\" or a follow up phone call to find out where we went or if they could reschedule. Flamingo Clinic obviously doesn't have enough vets on staff to manage the customer flow, as I have had my bird 6 years and vets in Phoenix and Boston and never been made to wait more than 10-15 minutes. My time is just as valuable as theirs, but they don't seem to get that concept, nor care to have my bird as a regular patient. No worries as have already found several other options who were more than happy to take us in, with much nicer, cleaner facilities. Flamingo Clinic was a very unsettling experience -Rude, non-client centric business-not sure how you stay in business.