First off. the steak was good once cooked as ordered.\nWent there with my wife and son and we all ordered steaks cooked medium. My steak arrived well done but the others were fine. I showed it to our waiter and he offered to cook me another one. In a steak place one would think the cook should know how to cook a steak it's not very difficult!\n\nIt turned out that my family had time to completely finish their meals while I was watching them eat and then my steak arrived and they watched me eat. Obviously my order went to the end of the line.\n\nOur nice dinner evening was totally spoiled. There was no apologies or compensation offered. This is typical of the level of service we have in Montr\u00e9al restaurant; the staff is not customer service oriented nor trained. Any restaurants in the U.S. would have had the manager come to apologize put a rush on it and at least offer free desert or/and remove the charge from the steak. the better restaurants would have taken all our plates and re-do them so that we can all eat at the same time.\n\nSince then I've found better steaks at Baton Rouge and excellent professional service.