I've eaten here before with varied experiences, but my girlfriend wanted to go out for New Year's Eve dinner so we went.  Prior to arriving she made a \"reservation\" / \"call ahead seating\" or whatever they call it at this place.  We arrived at 7:58 for our 8:00 \"seating\" and there were only two couples waiting.  This should have been my first clue as every other time I've been here the place has been crowded.  Even though there were only two couples waiting, we were told it would be 15 minutes (you could clearly see empty tables).  At 8:19 our pager went off to be seated (kind of funny they gave us this since we were ten feet from their stand and as stated earlier there were only a few couples waiting).  As we walked to our table, I noted seven empty tables and had only seen two parties leave.  I'm trying to account for why we waited so long when we had a \"reservation\" and there were empty tables. Oh well, let's just enjoy the meal.  My girlfriend ordered Chicken Alfredo and I the Conchiglie Formaggi.  They both arrived just warm (the restaurant was particularly cold last night) and our server didn't offer fresh grated parmesan. Both dishes were bland but were palatable, hence the \"Meh, I've experienced better\".  Truly the best part was the fact my belly was no longer growling and we could head out for a great New Year's Eve celebration.