It's true, the customer service isn't that great...BUT, they really do have nice furniture. I feel like this store is an upgraded Pier1 with a few odds and ends books and toys that you would find in Urban Outfitters. \n\nI've been in a couple of times and I can't remember ever being greeted....It would be nice if someone from there would read these reviews and take a hint...\n\nHOWEVER, today, though they failed to greet, they did have an excuse. There was a huge powersurge in California the night before, where their central offices are located, so their computers were down. And for some reason, everyone decided to enter the shop and check out all at the same time.....We were the last ones attended to, and they were VERY appoligetic and the man that checked us out was super friendly as well. So, I wouldn't pass this place up just yet........they have too many pretty things to look at and maybe one day they'll finally figure it out! \n\nP.s. The guy also told us that if we happen to order something that is out of stock, expect to wait months to recieve it. We happend to get something that was in stock, but just thought i'd pass the word just in case.....