While I was waiting to see the doctor a gentleman marched in irate and said to the staff \"I decided to drive in here to get my answer since you don't return any of my calls\" and it went on from there.  At the time I thought \"gee, that guy seems grumpy\" until I had my own unpleasant experience with the office staff as I was leaving. I went in to establish myself as a new patient and get an annual physical which is covered by my insurance but the next thing I know they submitted it as a particular ailment and told me I owed them money!  I explained that they submitted it wrong and it should be covered and that's when the nasty staff gloves came off.  They were yelling at me, telling me they didn't have to provide me with information they provided to my insurance, didn't have to provide me with my visit information, etc.  The doctors heard this crazy conversation that the nasty office staff was having and not one of  them came out to apologize or stop the problem.  In the meanwhile the staff started hurling personal insults and being condescending to me.  I left the office in tears and got a letter a week later 'firing' me as a client (not that I was planning on ever going back).   No doctor is worth being treated like this by staff....and it made me realize why the man I saw while waiting was irate. It wasn't just me.