We stopped in Charlotte for a night on the way back to NYC and were excited to try this restaurant based on all the amazing reviews. When we first got there, we were intrigued by the decor and atmosphere and didn't mind the wait (initially told it was going to be up to 1.5 hours, but that it could be much shorter). We left our phone number with the host and went to the bar next door for a drink. 45 minutes later, we called to check on our reservation and were told that they supposedly texted us 10 minutes prior as our table was ready (we did not get any texts). Either way, we came back and were promptly seated...albeit with only one menu for the four of us (I had to grab one myself from another table). This is when things really started going downhill, which is a shame because most of the food was pretty good.\n\nWe all ordered drinks, but only two eventually arrived. We had to remind about the other two 20 minutes later when we realized nothing else was on its way. Then they continued to randomly bring out our tapas dishes without any thought to the order and with very long breaks in between. One of us didn't get any of her four orders for over 30 mins and had to watch others eat. There were two orders of grilled cheese and they came out 45 minutes apart after we inquired about the second one. They completely forgot a dish until we inquired about it at the end of our meal. Bone marrow was undercooked (they comped it on the bill without us saying anything about it, so we assume they knew). Our main waiter didn't remember anything any of us ordered and some orders were getting brought over by different people. Worst of all, we didn't receive much of an apology throughout the ordeal. All we got was a  dismissive \"it's that kind of night.\"\n\nThis is a real shame because this is a unique restaurant and lamb lollipops, sashimi, and tuna tacos were great. I recommend the bone marrow or the grilled cheese. But at these prices, this type of service is really unacceptable at an establishment that has been open for a while and has had time to work out the kinks.