We purchased photos online. We got there and immediately noticed it was very hot! The girl at the counter told us that the air-conditioner was broken and had been that way for sometime. They only had a couple of fans going. This was ridiculous. My son was there for a graduation photos so I wasn't going to cancel. If I were the one in the pictures I would have had to get a refund because my make up was melting right off my face just sitting there. Lol. They could have repaired that air-conditioner along time ago and given their customers a more pleasant experience but for some reason they hadn't. They didn't even warn me ahead of time the condition of the studio. It would have been nice to know that it would be such an uncomfortable temperature and possibly taken our business elsewhere. \n\nAlso, their props need to be updated because some are old and worn. They really weren't prepared for the pictures we were doing. Even though I left details about what we were there for. \n\nOnce we were done taking pictures we needed to view and choose the poses we wanted printed. The girl that was helping us was unprofessional and rude. She answered a personal call in the middle of helping us. She also interrupted me mid sentence to gossip with another employee as if my children and I weren't standing right next to her. And she almost ordered the wrong photos because of her lack of attention. Horrible employee. \n\nWe will definitely never go back!!!