Followup to my previous (not very detailed) review.\n\nFool me once, shame on you. Fool me twice, shame on me. Fool me a 3rd time and...quit fooling me damn it!\n\nI always enjoy my Spicy Garlic Wings. After my December visit I made the mistake of returning to this location in January. When my wings arrived they were clearly old (not fresh) and looked terrible sitting on the server's tray next to someone else's hot fresh wings. I pointed this out to the server and she replied the wings are \"always fresh\" which proved two things. 1st, she doesn't understand how the kitchen at BWW functions, and 2. She's blind. I asked her if it was her order would she accept it...her response was she doesn't like Chicken.\n\nI then asked for a manager who proceeded to tell me the wings looked fine but she'll bring new ones...they look fine, really? I'll pass....and we left. Strike Two.\n\nAfter two strikes I suppose I'm a glutton for punishment. I returned in Feb. for a third visit and I thought for sure the third time was a charm. The bartender was friendly and my wings arrived quickly. The wings themselves were a bit dry but I've lowered my standards and I was hungry! My second bite into the second wing I found a hair in my mouth. It wasn't my hair...DAMN! COMPLETELY DISGUSTING.\n\nThe bartender was very apologetic and took the food away quickly. She then informed the manager of the situation. This was a very heavy hispanic gentleman who came around the bar, leaned over next to me and said, \"so what happened?\"  You're kidding right...what happened? Didn't the bartender just tell you? Where's my apology? Where's your concern? What happened? REALLY?\n\nOn my way out I wrote down the name of the General Manager on the door and proceeded to call the listed number which of course was simply the direct line to the restaurant. The person who answered the phone didn't recognize the name I was asking for (HER BOSS) and after placing me on hold to check with someone else came back to advise me the GM is not there, comes and goes without warning and there is no way to contact her unless I leave a message. I chose to leave the message here instead. I still love BWW but will NEVER, EVER VISIT THIS LOCATION AGAIN.