The last time I tried this place was in Lone Tree, CO about 10 years ago. I didn't think it was great there, and it wasn't great in Vegas, either. I'm not sure what all the hype is about, and I'm not sure how they've been voted best burger in 29 cities-- unless Vegas and Lone Tree were not included in that. \n\nThe service is SLOW. Granted it was a Friday night, but there seemed to be plenty of people working there and yet it was impossible to get a drink refill. I ordered a milk shake- definitely the hi-light of the meal- but it came so far ahead of the meal I was almost done with it and felt sick before food even reached me. \n\nThe food... I've had better at so many other places. I ordered a build-your-own chicken sandwich with BBQ sauce, cheese and bacon. The chicken was tough and over cooked, the bun cold and hard, not enough sauce and the skimpy 2 pieces of bacon were over done. I had about 3 bites before my jaw gave out. \n\nThe fries? Undercooked and cold. COLD. WTF? It's a busy Friday night and you bring me a basket of cold fries with my already sucky sandwich? Ugh. \n\nWe ordered the grilled cheese for the baby. I didn't think you could F that up, but apparently you can... by bringing it out without the cheese melted. WHAT? How can the bread be warm but the cheese still stiff? Needless to say he didn't eat it. What a waste. \n\nMy husband got a burger that was uneventful. He said he's had better, but did manage to finish it. He's the only one that actually ate. \n\nI would not recommend this place or go back. There are so many other better places in Vegas for a burger that wasting your money on this crap would be stupid.