They not only failed to fix the problems with my computer, but they crashed the drive in the process. I walked out having paid for a new drive, new memory, and come home to discover the problem with my computer still exists.\n\n\nThis apple store is filled with distracted, spun out, mediocre employees whose best skills must lie somewhere outside the field of their employment. Their heir of entitlement impedes their work ethic, and makes for lazy, half ass jobs from people who, in past eras, would be genuinely thrilled to help you.\n\nI brought my computer in dec 24th, stayed for two hours as the techie assured me that i was wrong about my computer and that it was an easy fix. His solutions only exacerbated the problems, and so he kept the machine for a deep, 24 test of the SOFTWARE. this is what he told me- they would be testing the SOFTWARE, along with general hardware issues. He said I should have it back by the 26th.\n\nI called mid day the 26th. The operator seemed confused by my call. \"OH!...uh yeah they are still fixing it\"  TRANSLATION: They had not even started.\n\nKeep in mind, I told them from HOUR ONE that i was leaving for New York on Thursday, the 29th, so i had to resolve the issues by then or make arrangements to ship.\n\nBasically, i spent the next few days...all the way up to ONE HOUR from going to the airport, on the phone with them, dealing with what they actually did, s what they SAID they would do. No one in the store seemed to be communicating with each other.\nI even had to remind them to install snow leopard, not leopard...which is what i had installed on the drive before it failed. \"your computer is ready!\" oh, wiat, no its not, because you didnt bother to see what OS was on there before you installed the new drive. thanks.\n\nAfter buying a new hard drive, and new memory, the two things their Geniuses said were causing the problem, I come home to find that my computer still has the same issues. I'm not sure I understand how the software could have passed this amazing 24 hour test they did. I'd place a rich bet that they got distracted in their testing, and once they found problem X and Y, they did not complete the mission, and thus I am left with less money, less time, and less patience with apple and anyone who is not interested in delivering excellent customer service.\n\nSave the beer bong and speed pills for after hours. Pride in your work should not be a sentiment only found in history books