This is the first negative review I have ever posted. We purchased all our appliances for our first house, other homes since, vacation home, and provided many referrals to friends and family. Never again. I have experienced all the b.s customer service 101 push back answers others have too and had to call the store mgr multiple times over the last few months. \nWe selected a GE Profile fridge based on where the salesman told us the ice tray was located in the bottom - had him confirm with associates and data/mfg drawings he had. When it showed up not as we were told/sold, and we asked for an exchange we were told sure for a $600 \"restocking fee\". \nWow, even when I was willing to spend potentially more to make my wife happy? The GE Profile dishwasher was incorrectly installed and has not yet been fixed. I went from a promotor to a negative nightmare for Spencers. A once great local company known for their customer service has lost their way. Getting a new customer is 10x as expensive as keeping an existing net promotor happy, too bad Spencers does not understand this simple equation and how simple it is to keep customers happy any more.