I actually apologized to my dog for putting him through this ordeal. The first thing you notice is the horrible urine smell as soon as you walk through the door, from all the dogs in the play area. I was never asked for a copy of my dog's shot records. My dog is all of 10 pounds and other groomers take 2-3 hours from drop off to pick up. I was told they usually take a little longer but would call me. 6 hours later I finally called them and was told she was working on him now and he'd be ready soon. 6+ hours! If I'd known it would take that long I would have scheduled it for a day I worked and couldn't spend any time with him anyway. When I picked him up I was told that it had gotten a little rough that day and he'd gotten scratched in the play yard while waiting for his turn with the groomer butt that it wasn't a bad scratch because they never heard any yelping. First, I had never been told that he would be put in general population, with a mix of all sized dogs. I don't remember signing any release forms for it. Second, my dog is the king of all drama queens.  If you even look like you might be stepping on him, he yelps and screams, so I seriously doubt he kept quiet. Third, its not going to scar him or anything, but its bad enough that we're watching it for infections.\n\nThis experience really warrants less than two stars. However, I will say that the haircut my dog received is probably the best one he's ever had and he looks pretty dapper. So that's why the two stars.