Won't ever rent from them again.\n\nThe agent was extremely aggressive using scare tactics to convince me I really needed their extra insurance saying things like \"a drunk could hit you and it could cost you thousands of dollars without the insurance.\" I had to firmly decline the insurance three times, then sign two pieces of paper saying I declined it. This happened even after I indicated I had excellent personal car insurance. Intimidation does not equate to good customer service.\n\nThe car windows were dirty and smeared and there was no washer fluid in the car. And the car wreaked of perfume- it obviously hadn't been cleaned well. \n\nThis rental company will charge a $11/hour if you don't drop the car off exactly at the same time as it was picked up. Also, my flight got bumped, so I had to return the car a day late. When I called and asked them if that was ok, they said it'd be fine and because I called, there would be no late fee. There was. My actually charges exceeded my estimate (which included taxes) by over $150. When I called to complain, they said \"it was just an estimate\" and seemed surprised that I'd actually expected to pay what I was quoted. They were never really able to explain the discrepancy for the charges.\n\nRent from anyone else- poor customer service, dirty car, excessive charges.