First off - this review is only for the concert going experience. I don't think I've every actually eaten here, and don't really plan to. \nI've been here quite a few times since I've lived here for concerts. I've actually been to this venue more than any other in town for concerts. \nThe last concert I was here for was just this past Friday (Keane with Ingrid Michealson and FRAN HEALY from TRAVIS). The most recent time before this weekend was in October, so I can't really rate on that experience. I've never actually gone to a concert for the almost sole purpose of seeing an opening act (if you couldn't tell, I was there for Fran from Travis). The tickets for this venue usually cheaper than other places on the strip (these were $28 for GA...however, I paid over $15.00 in taxes and fees for each ticket). I've never encountered a completely sold out show, and the will call window is super easy and doesn't typically require an additional fee.\nThe box office staff at HOB are great. Very friendly and very helpful, this was no exception. The ticket and front security are also efficient and pleasant. They don't seem to get too upset when you are waiting to get into a show. \nThe only staff that aren't always good is the inside security. Often times they get a bit assertive about phones and cameras when their really is no need. However, I can see this as a good thing when people really are out of control...which I've seen a couple of times. As for a concert venue, I really think its odd that they have bathroom attendants. I am at a  standing room only concert where I paid $30 for a ticket...I don't really need a bathroom attendant...I guess its charm. The drinks are priced pretty typically for the strip. I had a 24oz Miller Light for around $8. \nUsually the sound and lights are good. This past concert was not good. The first two acts everything seemed to go okay. But when Keane finally started (after what seemed an eternity) the sound was off, and it never really got clear into  the show. My biggest problems where that a) the staff didn't let us know there was technical issues, despite us being able to see they where having problems. b) they didn't get their stuff figured out  to make the sound better, leaving me (maybe I was the only one) with an incomplete feeling from the show. They finished their set, but I couldn't say I 100% enjoyed the show, despite being a fan. \nIf I could I'd give a 3.5 because I've seen some amazing shows here. However, its going to be a 3.0 until I can get back to see they still have their act together.