Terrible! I got a haircut here once and hated it, but kept waiting for it to settle in after a few washes. It never did look right, so I just fixed it at home rather than going back to these incompetent people. I didn't even feel like the hassle of complaining was worth it, as I highly doubted that I'd get any money refunded and I certainly didn't want them to touch my hair again to try to fix it. \n\nI then figured, hey, this place sucks for haircuts but they can't mess up eyebrow waxing, right? Right! But their service is so bad that I gave up on that too -- I got my eyebrows done here a few times with not much trouble, but the last time I went in, I had called ahead to put my name in and was told that I would be next on the list, and to show up in about 20 min. My house is a 20 min walk from there, perfect! I headed out, got there in 20 min, and gave the woman at the desk my name and reminded her I'd called ahead. There was one man sitting there waiting, who I had seen from across the street walking in about 1 min ahead of me. \n\nThe \"stylist\" was just finishing up a haircut, so I should have been next, right, since I had put my name in before the guy who walked in? Nope! She called him over and I said \"sorry, I think I was next, I called ahead and was told I'd be next in line\" and the lady said \"oh we don't do that.\" WTF?? You told me very clearly that you do exactly that, what craziness is this? So I waited, figuring that I'd already invested 20 min into this venture, so I may as well stick it out. \n\nAnd waited, and waited, while one \"stylist\" cut the man's hair and 2 of them chatted in the back (ironically next to the chair where they do facial waxing). They must have been \"on break,\" or maybe just terribly rude and idiotic, because I sat there waiting for another full 20 min, and when I finally spoke up again to ask when someone would be available to do my eyebrows. The 2 chatty cathies in the back looked over, very annoyed at my presence, and the woman doing the haircut said \"after I'm done here,\" and I sat there incredulous for another 2 minutes before getting up and leaving. Will never go back.