I now understand where the name comes from. Yesterday I went into Dick's to buy my daughter some shirts. As we were checking out I noticed a bin that was full of bags that had sports watches and body bands to monitor vital signs. \nI started going through them to find a watch that would meet my workout needs. Most of the bags that contained these watches were missing something. Not a problem because the outside clearly noted what was wrong with the package. It said things like \" missing manual or dead battery\" I found a watch that was missing a manual. I went online and looked up the watch and it had what i was looking for. I purchased the watch as is and took it home. After trying to sync the watch to the body strap monitor for an hour, I went online and found that the watch that i have takes an analog strap and the one that was in this bag was digital. I went back to the store today to swap out the wrong band for the correct on. \nI was told that i had to speak to Nicole the store manager. I was directed to Nicole who was assisting another customer. After standing patiently waiting for Nicole while the customer and Nicole discussed trading in his older wife for two younger ones, I got annoyed. I went back to the counter to find a different manager. I was told that Nicole is it. I waited some more. After waiting for Nicole for 15 minutes and listening to conversation that had nothing to do with products or services she asked how she could help me. I explained the situation and showed her the online picture of what i was supposed to receive with my purchase and she told me that they take everything out of the original package and put them into the bags that they sell these in.   i pointed out that as people look through the bag,   watches are being mixed up. I showed her Timex watches with Polar band and bags with two watches and no bands. Some watches had no bags at all and were sitting in the bottom of the bin with other loose manuals and straps. After going through each bag, I could not find the correct band. Someone is walking around with a digital watch with an analog band. \nI asked if i could purchase a more expensive watch and just pay the difference. Nicole said no. \nI get \"as is\" but I purchased it because the issue that was advertised on the packaging was it was missing the manual. It did not say that the accessories in the packaging do not match and the watch can not be used for anything except time and date.\nNow I have to pay for a new band as well as pay for shipping which is going to be more expensive than buying the watch at the original retail price. \nThank you for horrible customer service and a useless watch.\n\nPissed of Morrison Family YMCA Soccer Dad