My wife and I have gone to this location many times in the past however, the service here has become really bad. My wife came to this location about a month ago and ordered a bagel thin breakfast sandwich. It came without some special sauce and when she came back in and asked for more, they poured so much on the sandwich that she then had to have it made again ! The staff was also rude when she asked to have it remade. She then called Merilee the store manager who was very helpful and sorry for her experience. She offered her a credit for anything she would like the next time she came in. My wife,  my self and my daughter came in Sunday 5/20 and she asked to claim her credit. The shift manager - Chris was very snotty and said oh you can get the same sandwich they made wrong if you want. My wife stated very nicely that the store manager had offered a credit for a meal, whatever she wanted. She ordered a sandwich/side/drink and cookie. The shift manager was snotty through the whole order as if my wife was asking for something that was not due her.  Then today, 5/23, my wife and daughter again visited this location for bagel thin breakfast sandwiches. The Shift manager that had helped my wife this past Sunday (Chris)  recognized her immediately and turned to a co worker (it appeared she was snickering about my wife). It was awkward. Another shift manager- Chelsea was very nice but my daughters Pesto Chicken Breakfast sandwich was cold when she opened it outside and the cheese tasted weird. She was so uncomfortable that she didn't want to go back in to have it redone for fear of being treated in the same manner my wife had.  My wife's sandwich was fine.\n\nIt's really too bad that the customer service in this place has become so sub par as it is close to our house, however, after these experiences my wife and I will no longer patronize this Einsteins.   Customer service should be pleasant and customers should not be made to feel uncomfortable after they've rightly complained of bad services.