On December 19, 2014, I noticed that my outdoor freezer had a puddle of water surrounding it. I quickly ran out to Lowe's in search of a replacement freezer. We have never been a fans of the Rock Hill Lowe's, so we went to the one in Fort Mill. They told us that they would look and see if they had any in stock. Well, turns out they did not have any in stock, but they would call the Rock Hill Lowe's to check for us. It was taking quite a while to hear back from the staff in Rock Hill, so we went ahead and drove over to the Lowe's in Rock Hill, while waiting on the one in Fort Mill to give us a call on our cell phone. Fort Mill had not called us in the 15 minutes it took us to get to Rock Hill, nor did they ever call at all to let us know an answer. We were not happy with Lowe's, so we searched other stores such as Sears and Home Depot. We finally found a store with a freezer in stock, but never did we hear a response from the Lowe's in Fort Mill. Very slow and inconsiderate service. In the future, while searching for appliance needs, I will stop at Sears and Home Depot.