I bought a number of items there. among them there was\n- 1 item off the floor it wasn't delivered on schedule no biggie\n- 1 entry door with transom ($500)\n- 1 custom window $1,200.\n\nThe style of the door and the transom didn't match, I called and was told \"that's what you ordered\" . Really I asked for mismatched styles? I ordered for the lightest clearest low-e glass available, I got the dark type of glass that's recommended for Fla, Nm, Az etc. \" That's what you ordered\" was the response again. \n\nThey don't even bother to ask what was shipped or what you ordered, they don't want to know because CYA is the order of the day.\nThen when you go over your buyer's order you realize that regardless of the conversation you had with their salesperson the printed order is so vague that they could ship you anything at all and claim that's what you ordered. My contractor bought my siding there, it's an off-brand and the quality doesn't impress. \nReally shoddy practices\n\nI ordered the rest of the windows ( Andersen) from The Plywood Mart although they won't match these and they were more expensive, that shows how I feel about sponsoring this store again