First of all... I am a HUGE guitar center fan for both instruments and their sound equipment. I was os excited when I heard they were coming to the east Valley and went to the store the second day after they opened. I was there for over an our checking out all the details, while smaller than the Tempe location, it seemed fine to me. Then I went back to make a purchase.\n\nI was looking at guitars and listening to the salesperson take care of another guy in the store. He was all about the deal... saying things like \"hey man, you never pay full price at Guitar Center\" and \" let me go talk to the manager and see if I can get you a deal.\" I was excited for my turn to \"cut a deal\" only to be disappointed by the sales guy that helped me. He pretty much snubbed me. I have no idea why? He wasn't even interested in talking about the guitar I wanted to buy, much less any special deal.\n\nI thought i would give it awhile and go back... after all it is a brand new location. After waiting for a couple of months... I went back and was treated even worse. I've been buying strings etc. there because of convenience... but I'm not sure I'd buy anything expensive due to their poor customer service. Too bad... I love the Tempe location.\n\nThe bright spot in my experience was that one of their guitar teachers was out on the floor playing and he was amazing. I talked with him about a couple of guitars and he was more help than the sales staff!