Groomers?  More like BUTCHERS!  \n\nWhere did you learn to groom dogs? Or have you???  Obviously there are people there that don't know what they are doing. \n\nI had a HORRIBLE experience, called and voiced my concern to both the grooming person in charge and the Petsmart closing manager (who was very nice and made me feel like she was, at least, concerned) but two days later and I've not heard one word from anyone with authority.  \n\nI made my appt for Saturday morning but got a call from the bather saying that she just had them down for baths and did we want cuts?  Ah, yeah...when I made the appointment I told the girl I wanted a full grooming appt, including nails and teeth.  Because of the mistake the appointment person made all the appointments were booked so all they had was Saturday night at 6pm.  I was bummed and didn't like the idea of being the last appt....didn't want them to want to rush out on a Saturday night but we said okay, they are professionals after-all.  Or they are supposed to be anyway. \n\nWe took our two Bichon's in for a full haircut, nails and teeth too.  These dogs were past due for their haircuts, for sure, but before they went in I went through their tails and ears and cut out any big knots because I did NOT want them tugging on the dogs.  Their bodies did not have any matting in any spots.  We instructed them to cut their nails because we didn't want to cut the dark nails ourselves so \"we'll leave it to the professionals.\" That's what I told them when I made the appt, what a huge joke that turned out to be!\n\nMy husband brought the dogs in the house after the appt and my beautiful Bichons looked nothing at ALL like Bichon's!  My husband told me that he ordered \"puppy cuts.\"  Ok, that is not their fault, it's not what I wanted but that was not their fault.   \n\nBut that isn't the problem.  \n\nThe problem is they made one of my dogs look like some kind of mutant pit bull with bat ears!  My husband said they told him \"we couldn't save Buddy!\"  Huh?  The dogs both went in with the same condition of fur.  I think they just wanted to be done so they shaved his ears so they could get out of there!  Then I looked at their paws and they did cut their nails, EXCEPT FOR THE DARK ONES!  They left those long!  They charged me $21 per dog, but didn't do the nails that we really needed done.  \n\nAlso, my husband told me that they cut my dogs ear while they were scalping him! He said that he was shaking badly when they went to pick him up.  Who knows how they really treated him when we weren't there? They had to report the cut ear because the cut is so big and deep that there is no way we wouldn't have seen it.  They didn't include it on the \"report\" card though.  We also thought it strange that they included unused toothbrushes.  Does that mean they didn't brush their teeth either?  \n\nI wish I could post a picture of this dog.  Imagine a big kosher pickle with a peanut at the end and that's what my dog looks like now.  Oh, add flappy bat ears.  They made him look horrible because they didn't want to take the time.  They didn't groom him, they SHAVED him!  \n\nPetsmart could have called to make this better but they blew it off.  They already have our money.  They should not let anyone groom dogs that don't know how to groom dogs.  \n\nIF YOU LOVE YOUR DOGS KEEP THEM AWAY FROM THIS GROOMER!!