I understand that sometimes food doesn't come out as expected at times but even given this my family and I experienced  the worst pizza and or luck ever at the mellow mushroom. After a day of Xmas shopping we headed to the Mellow Mushroom. We have always heard good things about this place so we gave them a shot.  As we were seated everything started off great our server was nice and polite. We ordered a couple of hoagies and a large meaty meat pizza, after waiting 20 minutes for the pizza it arrived super dark, the bottom hard as a rock and you could see by looking at it that it was over cooked. We asked our server about it and she immediately said \" oh ya that is over cooked\". Well if it was so obviously over cooked why serve it to us? She then called over the manager. Manager Brandon apologized and offered to replace it and remove it from our bill. We thought great! As long as they made it right for us we were good and we thanked him for taking care of us. Well, after waiting about 15-20 minutes Manager Brandon came back to our table and said that there was a problem with the pizza and that they would have to remake another one because cheese being stuck to the bottom of a pan and they could get the pizza out without tearing. He offered us 3- $5 dollars off coupons on our next visits which at this point was not enough as I doubt we'll ever be back. Again, we thanked him and hoped for the best as we were freaking starving at this point. Finally an hour and ten minutes after our initial order our pizza arrived. Looked and smelled fantastic. We dug in and wouldn't you know it my wife finds a piece of plastic in her slice... Are you freaking kidding me!!! We politely asked for the bill, paid and left.... Not even mentioning the plastic to them.. For what? At this point we just wanted out of of there! I gave this one  star because Brandon did try to make things right but apparently he's up against a bunch of slobs in the Kitchen! Lazy, Lazy,lazy!! Advise to the kitchen staff, change careers!! You don't belong cooking to the public!