Lived here for 2 years. Everything was ok for the most part, until we were getting ready to move out. The water heater in the apartment above us broke, and was leaking water into our laundry room. It took them 3 weeks to getting around to fix it- by that time, the damage was so bad they had to pull out almost all the drywall, and the studs inside had molded. \nThen, we had the carpet cleaned (900 sq ft apartment), and were told it wasn't good enough, so we had the company we used come back and do it again. Management still wasn't satisfied, and we were told that they would have the carpets cleaned and it would come out of our deposit. We were also told we would be charged a small cleaning fee, which would also come out of our $300 deposit. We said fine, dropped off the keys, made sure they had BOTH sets of forwarding addresses, and left- this was august 28th, 2013. \n\nToday, Nov. 14, 2013, I got a call from a bill collector stating that Rancho viejo had turned over a bill for $94 in cleaning fees. NO ATTEMPT was ever made by rancho viejo to contact myself, my husband, or our roommate about this. RV had 3 phone numbers, 3 email addresses, and 2 physical addresses, but made no attempt to contact us about the problem. Worst apartment complex ever.\n\nBottom line: be very careful and document everything when you move out, or they will try to screw you over.