As a preface, the actual store part of this Staples is really nice & the people are quite friendly.\n\nI'm not usually one to complain, but after spending 45 minutes or more meticulously organizing my presentation on Staples.com, then paying an extra $5 to have it \"rushed\" you would expect your presentation to be correct & ready at the time quoted. I was quoted 7:30. At 7:45 they handed me an order. I say \"an\" order, because it sure wasn't mine. None of my pages were two sided (as I specified), there were about twenty copies of the same 4 pages (which were only supposed to be two double sided ones), they were missing two whole files from the order I submitted, & they used the wrong paper to boot. They literally got nothing correct. I stood there and walked the counter guy through exactly what I needed. All that online ordering time was a complete waste apparently. So now, at 8:30, an hour after I was supposed to have my order ($5!) I am finally leaving the Staples print center. The young man behind the counter offered nothing more than a \"Sorry 'bout that\". I didn't ask, but a refund of the \"rush\" fee might have been a nice gesture.\n\nFirst & last time I ever print things here!