When I adopted my dog, I was referred to this vet and my first few visits were great (4 years ago). Lately I've had some poor experiences that I will share.\n\n1) About a year or two ago, I brought my dog in for her yearly vaccinations. They gave her the shot(s) in the examining room and I pointed out that there was liquid on the vet's leg afterward and she wasn't sure if it was from the shot that leaked or what, so went ahead and gave my dog another shot. Swing and a miss? C'mon!\n\n2) I wanted to get a refill on my dog's heartworm medicine so I called in the order. A few days later I went to pick it up and there were 2 other patients being helped and the front desk girl seemed overwhelmed with them and the phone ringing. It took 12 minutes (I timed it) until she finally acknowledged me AFTER I signed in. A few more minutes passed and she rang me up for the medicine. It cost more this time around because they no longer carried the previous medicine I have been ordering and over the phone, I was not informed. I looked at the box and the medicine was for up to 25lbs. My dog is 38lbs and their records show this! I mentioned this and the error was corrected.\n\n3) Most recently, I scheduled an appointment for my dog's yearly vaccinations. Over the phone I asked if they needed a fecal sample and even though it was due according to their records, the person on the phone said, \"Eh, it's up to you.\"  The day before my appointment, my dog tears her dew claw, so I made a note to mention this upon arrival. I bring in a fecal sample, hand it to the front desk and mention the dew claw. I get taken back to the exam room. The vet tech, walks in, does her thing and asks if I brought a fecal sample which I replied, \"yes\", then I told her about the claw. After answering other questions regarding diet, behavior, etc. she leaves and calls the doctor in. The doctor comes in, asks if I brought in a fecal sample and then asks THE SAME QUESTIONS the vet tech asked me as if they didn't share notes with each other! Then I am told that they don't have one of the vaccinations in stock, but could run and get it at another location if I wanted to wait. I made an appointment ahead of time and they knew well in advance what shots I needed, yet they couldn't \"run and get it\" before I arrived? Wow! The vet then takes my dog in the back to give the other vaccinations and examine the claw closer. Upon returning, the vet says the claw will heal itself and I can apply a band aid to it if I want to. I finish up my appointment and leave WITHOUT the vet wrapping the open wound, nor providing antibiotics. 15 minutes after I leave, I get a call from the vet saying they never ran the fecal test and wanted to know if I still wanted it done. I bagged up poop and brought it to you...No, I just did that for the hell of it! Moron!\n\nA week later, after wrapping the claw myself, I examine the wound, and it is not any better. I call up a family friend who also works at an animal hospital and schedule an appointment with them. Over the phone, this new location was shocked to hear that no medicine nor bandage was provided. I go in for my visit with this new place and they couldn't have been any better. Yes, my dog needed medicine, had the wound cleaned, inspected, and wrapped.\n\n\nNeedless to say, after this past year or two, I will no longer be taking my dog to VCA. They have become sloppy and unprofessional and in need to clean house.