I want to give kudos to a young man named Zach who works at Lenscrafters in Champaign, IL. He helped me through a very frustrating experience in getting replacement lenses after cataract surgery. The young lady who approached me on my first visit told me that I needed a NPI number from ophthamologist who had performed the surgery. On my second visit after obtaining the NPI number, I was told by another associate that I also needed the after surgery cards that confirmed my surgery dates. I had not been told that I needed these cards on my first visit so I thought I would have to make a third trip to get my glasses. Zach stepped in to help and called my ophthamologist to get the dates over the phone. He works in the lab but he was working in the front office because they were short staffed. He literally saved the day for me. I would suggest to anyone who has a problem with getting their new glasses to ask for him if he is available. He is professional, courteous and knowledgable on Lenscrafters eyewear.