I went in with hopes that I would be blown away. Most of the crap I have done is at Del Web out in Sun City West. So I was excited that I would be having a procedure here and that I would be spoiled from everything I read and was told. \n\nMy medical records were lost, I tried to warn the nurse that my veins roll and aren't happy with needles, she didn't care - until it happened to her. Then she wanted to hear all about what I had to say about which arm works better and why. A random nurse walked around telling everyone she was lost and didn't know where she was. Which again, 20 minutes before I am to go into Surgery was the LAST thing I wanted on my mind!! My medical record was eventually found - in recovery - however I was still I pre-op. they all laughed it off, I freaked out! One of the doctors on my team made it a point to tell everyone she had never worked with my surgeon before and she had no idea who she was looking for. I could go on and on. Why am I writing all of this? Because as a patient I shouldn't have had to hear ANY of this. I was more stressed going in, hoping the right procedure was being done with the right doctors than anything leading up to my surgery. \n\nThe plus side. Private rooms, food delivered around the clock, and the volunteers that gave us a mini tour when I checked in. Otherwise, I'll stick to Del Web from here on out. \n\nAs for my doctors, I'll review them separate.