I rented a truck in July for a one-way move.   I was supposed to pick the truck up around 10 AM, but it wasn't available until well after 2 PM.  When I showed up at 10:00, there was a long line of customers and only one employee who could work the computer.   Since my truck wasn't there, the employee said I should call over in a few hours to check on the status.  When I called the number he gave me, I was routed to a central call center and my call was answered by a disgruntled troll.  So I decided to make a second personal appearance.  This time, I got into line behind the guy who was returning my truck 4 or 5 hours late.  The employee behind the computer from the morning appeared to be the only staff member at the location - literally.  He dealt with the previous guy, cleaned out the truck, then processed the paperwork for me.  That employee was extremely nice, but it was ridiculous that he was left there by himself.  The process took about an hour.\n\nAlso, the boxes that I bought there fell apart.  Buy your boxes from Two Men and a Truck - they're more expensive, but they stay together.