I just received a response from one of the employees, and wanted to update from two stars (\"Meh. I've experienced better\") to one star (\"Eek! Methinks not.\"). Although, I appreciate the time they took to respond to my previous review, again, this review is addressing their customer service, with the online presence matching my phone experience.\n\nIn the comment, the employee addresses a review of an interaction with another employee over the phone, by focusing on the details of the job being done, rather than the customer service that was being reviewed. What is interesting is, even though I didn't mention any specifics of the job in the original review, but the comment refers to how \"big\" the job was and placing blame on the situation. This is indicative of the responding employee consulting with the addressed employee for information that could possibly defend their reputation. And here is what is really important to them, the reputation OVER the customer experience.\n\nThis review, again is about the customer service of this business. Instead of just saying, \"Thank you for your feedback. I'm sorry if this was your experience.\" ...the employee clearly demonstrates the type of customer service one can expect. They do not take responsibility for simply bad customer service, which can happen in any business. However, \"being a qualified technician\" doesn't give an establishment the excuse to address potential customers with disregard for professional standards of customer service. The competence of the staff is clear from the other reviews and is not in question. However, it's evident good customer service isn't only about being honest.\n\nI advise to potential customers of this establishment, to carefully read the original review and evaluate their response. As a potential customer, what if that was your review? As said before, it seems best to play dumb, refrain from asking questions, and try to work out your best deal... this is a main reason why mechanics and technicians gain reputations regarding customer service in the first place. \n\nHonest-1 Auto Care has a clear reputation for being \"skilled\" and \"honest\" as their name suggests... But outside of that, the service is nothing exceptional. That's why Yelp is so helpful. Reading other top rates reviews, there are quite a few \"honest\" mechanics in the Valley, and plenty of \"skilled\" mechanics. But, for overall quality of service, funds might be better spent on work that was not only honest  and skillfully completed, but also quality customer service that truly makes the difference in earning additional business ^_^  Remember, truly honest work can stand on it's own reputation. \n\nNevertheless, from the other reviews of Honest-1, they seem do a good job more often than not... but if you happen to have an \"honest\" question about their work, it's evident... you can expect them not take it very well.