I've used print shops all over the valley and this one (as well as the Office Depot at Charleston and Decatur) is one of the worst. \n\nNobody is knowledgeable about their printing products or the software needed to effectively complete print jobs. Nearly every single time I go in there (which has been quite often in the past because it's so close to my house), the person in the print center \"doesn't actually work in this department\" and seems to be covering for whoever is supposed to be working there at any given time.  When I do manage to finally get an employee of the print department, they take forever and try to help 4 people at once, causing everyone to have to wait. I am not exaggerating when I say I have spent 45 minutes trying to get 2 documents printed. When I finally got fed up and left, there was no apology of any kind for my inconvenience. This has happened more than once.\n\nIn the past I have also tried using their website to upload my documents so that they will be printed and ready to go by the time I get there. That never happens. Every time I have tried this route, my order sits on the computer and isn't even looked at until I arrive at the store, HOURS later. Sometimes even the next day. Quite often when I have been in the store, other people have come to pick up their orders and have faced the same issue. Nobody, including myself, has ever received an apology or explanation.\n\nNow I only go there when absolutely necessary and only for simple BW, letter sized documents because they simply cannot handle anything more complicated than that.\n\nI recommend the Office Max at Sahara and Decatur instead. They know what they're doing, they're fast and they're inexpensive.