This was a second visit for me. I t had been a few years and last time I had a pretty good round. This visit was a bit surprising for me. First, they claim same day reservations as they are the largest spa in the country or the world. When I walked up for a service to be schedule later in the day between 12 and 4 I was told that most of the massage types I was requisition were not available and then I found one and then he said it was booked while we were talking. So, I ended up with just a general massage which was fine and he did give me 20% off for my troubles. Now, that is not really a big deal as this is an easy discount to get but I appreciated the effort. I think this was more of a staffing issue than anything else with the availability. \n\nWhen I got there ahead of time it took them quite a while to get me back so I had almost zero time to spend in the steam room and sauna. What I noticed that was different this time was that the massage rooms seemed to be almost like a cheap row of motel rooms. The massage was nothing stellar, just run of the mill. This is where the biggest disappointment would occur.\n\nI left my key ten miles back in the room. Now, I do not think there is any way you could remember which room you had been in. If there was, I never saw it. I asked the locker room attendant if he could help. He looked for my intake form and could not find it. Then, he just pawns it off on another employee who was very irritated to be bothered. Finally, when he found the slip which has been misfiled because the guy wrote hi T like an L or something he walked over to my locker and opened it and then just walked off. Now, this gave me no opportunity to shower or anything without leaving my locker open. Very poor service and frankly unacceptable. I will not likely return when in Vegas. \n\nI did want to bring this to a manager's attention on my way out but they had one person working the desk and a line of three folks and i had a dinner reservation to get to and now have to get to my room to shower.