Yikes,  the memories of DQ.  You know, ice cream, treats, a nice nostalgic feeling of the past for kids.  What happened to this place?  I haven't a clue.\n\n1.  Ambiance - Been here several times now, and always the same, bland, not exciting.\n\n2.  Service - Hmmm, perhaps they should turn this one to a self service facility, this would definitely improve the service. A guy was there waiting for his kids sundae. The servers assisted and prepared orders for two other customers that came in after. The guy goes to the server to remind them, they said it was almost ready. Then I put my order in, the guy starts to make mine and I remind him about the guy's kid from three orders ago. So, they start to make it and it takes like 10 seconds. Poor kid.\n\n3.  Service Part 2 - they make my order and the shakes are like slightly thicker than milk. I said no whip and guess what, whip. I ordered one dipped cone and guess what, i got two. I guess you can say that this ying yang approach is balanced???\n\n4.  Air Con - What the heck happened here? No air, no fans, hot and stuffy?  Hmmm, what would a normal store do? Offer free dipped cones!\n\n5.  Service Part 3 - to use the toilets, you have to get a key from the cashier. Guess what, they cannot find the key.  I wonder what the dealio is since this place is usually empty anyway, no need to manager the bathroom.\n\nThis is not a bad place, the cones and stuff are decent, but the service and customer care is not in existence.