After reading newspaper rave reviews- I thought we would check it out for a potential Bachelorette Party.  Checked the newspaper and website for hours-and made a VIP reservation on-line.  Got an auto response that someone would follow-up with me- they never did- until I made a SECOND VIP reservation that night.  Write up in the paper described heading in with the girlfriends for happy hour on the way home from work from 5-7.  We arrived a little before 6:30 to find the place locked up and dark.  I called their number and was told they would open at 8.  We sauntered around downtown and returned a little after 8-staff were there-setting up.  We were told they would open at 9.  So, we went to another bar nearby to wait.  We returned at 9:00, and they were still setting up, didn't have our reservation.  The person whom took my reservation escorted us in and offered us a drink and said he would be back to show us our table- then disappeared.  The staff were still busy setting up, and we stood at the bar for about 35 minutes sipping our drink.  Ryan never came back- and staff basically ignored us.  The greaters never welcomed us or presented us with a rose as described in their website.  \n\nThe venue is labeled as a lounge.  It is not!  It is a night club with flashing lights, DJ and loud music.  A lounge is a place where you can sit back and have a conversation at a normal level with your group/table without yelling in their ears so they can hear you.\n\nOur experience was so bad, we will never return, and will tell everyone we know not to go.