Once again yet another failed attempt at living spaces. I was in the location in phoenix to pick up my coffee table and purchase a painting. From the second I walked in the door and not being greeted by the sales manager Xan. Once I walked up to her and asked if the table we order could be pulled so that we could pick up her response was if you scheduled it to picked up it will be ready. I had explain to Xan that I purchased the table online and never scheduled a pick up date. She finally called and had everything set up for me to get it. In the meantime we walked around the store and purchased a $200 painting which when I walked the cashier I had to wait while once again everyone was to busy to help me. The gentlemen who walked in the back were great and got everything loaded. Got my product home after inspecting to make sure nothing looked damaged and go figure it is missing 4 screws. So I called in knowing I wasn't going to get help in hopes they had worked on their customer service since the last time I had to deal with them.   Well to my shock they haven't. The customer service agent told me I could buy the screws else where or wait 2 to 6 weeks for the screws from the manufactor. She said that they could pull one for me to pick up and when I asked for them to deliver it for free because of the issues I have been going through with this company her response was we can't do that. I asked to speak with a manager and she placed me on hold came back and said there is no manager avalible and that one would call me back in 24 hours.  Once I get this product I will never purchase from this company ever again. So your time and shop else where you can actually find their products else where. I would rather pay a little more money and deal with this crappy company. Because of your crappy customer service you lost out on $1000 worth of sales. I will keep updating with the crappy service I receive in this sale.