I had a very similar experience to Allison G. (review written on 9/16/2014). I went in to collect my money at My Sister's Closet at T&C today. I approached the sales gal standing at the register and explained to her what I was there to do. I was told to go to another register in a rather apathetic and dismissive demeanor. Prior to today, approx. 56 days ago, I took in 8 items to sell and 7 of them sold. They were decent labels (BCBG dresses, Coach purse, Elie Tahari skirt, Cache leather skirt, Italian suede blazer, Banana Republic skirt, etc.) and what I received in return in cash was $55. I asked Jenny (sales person) if I could take home my 1 remaining item and they wanted to charge me $5.00 to do so (and that charge will be going up soon according to Jenny and the sign she brusquely pointed to). It was because it was an item they had priced under $25. \"It's in the contract\" Jenny so gruffly explained. So when taking your clothes for consignment I highly suggest that you stay current on your contract so you know exactly what kind of exchange you will experience from them. Apparently they make changes to your contract whenever they see fit and do not notify you of the changes other than the signs they post in-store. Be cautious and informed before doing business here. I've had my account there for years and I've never felt so dismissed by the sales persons (esp. Jenny), so uninformed, and frankly, ripped off. Bottom-line: Doing business with My Sisters Closet feels bad. I will not be taking my items to be sold there to receive very little in return and to be treated so poorly for being a client of theirs. I'd rather donate my clothes to a good cause, get a tax write-off that I believe is a better financial decision and, more importantly, feel good about doing it.