I was really excited about staying in the new city center.  I've been to Vegas several times and normally opt to stay off the strip due to fact that most of the reasonably priced hotels on the strip are extremely old so when I found a under $200 rate at a new modern hotel I was geeked!!!\n \nUnfortunately that ended fairly soon. \n\nROOM: Great looking, very modern & spacious, yet there is no real direction as to how everything works. Took me 15-20 minutes to get things working properly and even then I had several lights that I could not get to turn on. also the only outlets are at the front of the room by the tv. No night stand outlets so if you are like me and like having you phone close to you at all times, charge it during the day else be forced to get up out of bed in the middle of the night to answer it.\n\nFRONT DESK: Very friendly yet sometimes inefficient.  Had to call several times about getting my lights fixed. Internet wouldn't work properly and they kept transferring me to the wrong people to fix it. Called for an extension cord so that I could work comfortably in my bed b/c the outlet is soooooo far away and she talked to me as if it was the silliest thing they've ever heard.  Let how odd is it that I would want an outlet near me so I could work from my bed or answer my phone!\n\nCONCIERGE: They just seemed confused. The last time I visited Vegas I used the monorail to get around the strip. Being that the city center is so new and I asked about trains, buses, monorails to get back and forth.  Th e1st concierge told me about the free shuttle to get to Bellagio. The 2nd told me about the RTC bus. The 3rd told me to walk to MGM grand and get the monorail. None of them actually got me to where I was trying to go.  I just ended up taking a taxi because they confused me even more.\n\nELEMENTS: This is their 24 hour one stop shop although looking from the outside you would never know this.  When walking by it looks like a clothing shop advertising the Elvis show but they have everything. I loved it until I went to pay and couldn't find a register that was open.  When I finally saw an employee standing by a register I sat my items on the counter and she pointed at a closed sign that was closer to another register. Didn't even speak or try to get me some help.  I was flabbergasted! \n\nPROS: Great vibe. Not at all casino-y lol Has a upscale feel. Nice location. Great food although lacks a cost variety. Cheapest cup of coffee in this place was $8\n \nCONS: Room has hair everywhere. I have no clue where it came from because my housekeeper was bald. My towels were noticeably dirty and one reeked of smoked.\n\nI like the feel of the City Center but I won't stay here again.  May try Planet Hollywood or the Cosmopolitan next time.