i visited this spa in may with a couple girlfriends. i found the check-in staff a bit snippy and not so welcoming. after a quick tour by a lovely hostess, we hit the locker room. the facilities really are top notch. the waterfall grotto was a massage in itself. robes were soft, spa shoes were comfy. well stocked locker room and shower areas. i appreciated the higher-end shower stuff and the \"we thought of everything\" vanities. \n\nmassage itself was excellent, but the area outside the room was a bit noisy.  i heard carts being pushed and something heavy being pulled. yes i may be a bit particular, but i like my massage quiet and peaceful. \n\nthe relaxation room was awesome. drinks and snacks were yummy. towels were abundant. roof top pool was not so impressive to me. \n\nbook a late morning/early afternoon appointment and arrive at least an hour early. the environment is so tranquil a bit of time before your treatment will go a long way to helping you relax and enjoy your treatment that much more.