Awful experience. Will never stay at this hotel again.\n\nMy friends and I booked this hotel through Hotwire for a weekend stay at the end of May. After the first night, my Macbook Pro and cell phone were stolen from my hotel room despite locking the door (I double checked before leaving) and leaving the 'do not disturb' sign out. The hotel did absolutely nothing to help. Mario, the front desk employee repeatedly said that 'nothing has ever happened like this before', as if that would make anyone in this situation feel any better. I was so upset that I left Montreal that night while my friends remained. Before I left though, Mario promised us a full refund of our stay, although we had to contact Hotwire first. I did so a couple days afterwards and was informed by Hotwire that the hotel did not approve the refund. I called the hotel again during which the hotel supervisor, Freddy, informed me that they couldn't do anything for me because my friends had stayed the night of the incident. I was incredibly frustrated to the point of tears, yet nothing was done to even alleviate the situation.   \n\nSecurity is terrible and service was even worse. I would NOT recommend staying in this hotel to anyone.