My best friend bought her gorgeous wedding dress here. I wasn't able to be there the weekend she went dress shopping so when I came in town this weekend for her birthday she wanted to take me there so she could try it on for me. It was a Saturday and we weren't sure id they'd be busy so we called to see if they could go ahead and pull it so it would be ready for her to try on once we arrived. After calling three times, someone finally answered the phone and said sure that'd be no problem.\n\nOnce we got there no one greeted us, so we walked to the desk where two people were sitting doing absolutely nothing (one was eating). Even then neither said a word! So I spoke to tell them w had called etc and while I was explaining another employee walked by and heard me talking and asked if we called, I said yes, and she said yeh we have the dress back here, pulled, waiting for you. Great! So she takes my friend back and I sit in a chair to wait to see her in her gown. Well the lady leaves, so I have to go back and help her zip her dress, uhhh, that was a little crazy to me. I zip it, go back to the chair so I can see her walk out. She looked gorgeous in it. I asked her about veils and had she tried any on and she said no, so again I tracked someone down to help us with veils. She brings us two and then leaves.\n\nThey also sale bridesmaid dresses so we went to look at those bc shes back and forth about the color scheme she wants. No one comes to offer help with that either. Theres ANOTHER employee over there literally just straightening out the dresses, does she ask if we need any help? NO! We grabbed a couple just to see the color next to the brides dress, struggling to take pictures while holding dresses up, any help? Nope.\n\nMy gf told me they've had bad customer service throughout her entire process. She said every time they say they're going to call when somethings done, they dont. She leaves messages bc they never answer their phone and they dont call her back. And I got to see first hand how horrible it was. She, nor any of her bridesmaids will be giving them another penny. Horrible customer service. This is a BRIDAL boutique, soon to be brides should be doted on and made to feel special, not ignored.