The worst service and customer service, hands down, I have ever experienced with any company, EVER. EVER. I set up a 3 bottle a month deal through costco for 18$/ mo. EVERY SINGLE scheduled delivery was missed, multiple times, EVERY SINGLE delivery was incorrect and required MULTIPLE phones calls and was never corrected. Charged for deliveries I didnt ask for, charged for all of the mistake they couldn't get right. NONE of my phone calls seemed to register, or be noted or recorded anywhere..EVER. In my first month of service I called the company 15 times. Finally, after realizing they were utterly incompetent, not to be trusted, and after i called to cancel, i was charged auto debited for what was to be the last month, i called back and requested my debit card be removed from their system. I said i didn't trust them to get the billing right. Smart deal - i get a $39 dollar bill in the mail for erroneous deliveries i never asked for, and asked them to pick up. Every single charge due to their own mistakes. Not only are the people working for this company incompetent, they are dishonest liars. No joke - it is easier to go to the store and buy 30 1 gallon jugs of water every month than deal with this crap. Not to mention, cheaper - gas included.