Came in yesterday around 4 PM and it was actually pretty slow considering how popular they are in Hawaii.  We walked in and were half-greeted, I guess because we didn't look like we were going to buy anything...\n\nWe didn't actually need to sample anything because we already knew what we wanted and I went to the areas where the mini chocolate chip cookies were set up and put aside 3 boxes while I continued to browse around.  The young man behind the counter decides to walk over and put my 3 boxes back to how they were originally set up and I told him \"those are mine\" and he said \"they're all the same\" as if he didn't give a care, making it seem like I was bothering him from doing his job.\n\nI always have my box of 32 pieces of just macadamia shortbread custom-made so I asked if it's possible to have one made while I continued to look around some more and they said they ran out of the custom boxes.  How does a place run out of boxes?  So they recommended that I purchase the a la carte boxes \"20 pieces for $14\"...which is pricey compared to \"32 pieces for $17.95\"!  So, we asked if they had any other options since it was the store's fault for not having the boxes available.  Why does a customer have to overpay for something when the store is at fault?  The young man who put my cookies away just kept telling us that there was nothing they can do since they don't have the boxes.  We decided to ask for the most cost effective way to go and he finally told us that we can buy 100 cookies at $0.60 each, which seemed like the best deal and this is how we ended up with $160 worth of cookies!!\n\nIf I didn't already love their cookies and had already gone out of my way to locate the store, I would've walked out without making a purchase because they lack service.  I guess this is where Hawaii and Vegas highly differs...the hospitality.  People in Hawaii treat you like you're the only customer in the store even when it's crazy busy, but people in Vegas treat you like you're a nobody even when you're the only customer in sight!  They need to retrain their young staffs!\n\nMinus 2 stars is due to lack of service...just come for the cookies!