Our property management team reached out to Gabriel's to inquire if they invoice for jobs in order to work with several of our  rental properties. The receptionist said yes and provided me with an email to forward a work order for review. Prior to sending the work order I sent the company our vendor expectations to review so we would all be on the same page.  I then forwarded the workorder-  Gabriel's made an appointment with our tenant (did not inform me about it) and when I inquired to be sure they had received all of our information and the work order I was informed that they would not agree to our expectations at this time and would be cancelling the appointment that they already set with the tenant.  When asked specifically what was unagreeable I was told \" we can not always get things done in 5 days\" they also balked at the idea of not being given approval while on site.\n\nWhen dealing with appliance repairs- you are talking about sometimes hundreds of dollars- if not thousands depending on if it requires replacement. Our team needs to get approval from owners to spend that kind of money- this is why we need estimates provided and we can not always give approval while the vendor is on site for the first visit.  Our 5 day expectation  simply means that we want the tenants to be contacted within 5 days of their receipt of the workorder (something I would have been happy to explain had Gabriel's asked for clarification) \n\nWe will continue to search for a reliable and dependable appliance repair company to service the properties we manage in the West Valley.