We have always been fans of Roadrunner. It was our go-to place for food and drinks. We took out of towners here and sent many friends here. Within the past few months we noticed that the service was getting a little slower, and the staff not as friendly. But, the food was good, so we over looked it. That being said, we went today with out three kids and had a horrible experience!! Because this place is primarily a bar, we always take our kids early. The kids menu is decent and they love the cowboy\"theme\". We went in for dinner around 4:30. Who eats dinner at 4:30 you ask? No one. That's why we do it with the kids, you get in and out of a place in no time!\nWhen we first walked in we noticed that one of the booths was falling apart (the back cushion was hanging off and the lamp above the table was broken). We sat out selves and we were greeted by a very blah waiter. We ordered chocolate milk for the kids and he said they didn't have any. Weird that there was no chocolate syrup in the whole place. It took 50 minutes for our food to come out! There were two other parties in there, certainly not enough to warrant nearly an hour wait for food. The waiter brought out corn muffins, with no apologies or explaination. Just \"these are for while you wait for your food\".  When the food finally came it was pretty bad. My husband's burger was very tiny, dry and over cooked. The same with the children's burger. The children's chicken fingers were different this time also, very soggy, obviously something frozen and quickly heated up. The fries were gross. I could heat up better fries from the Walmart frozen goods aisle. I had the steak tips (my favorite from this place). They were cooked fine, but something was off with the seasoning. The mashed potatoes were ok but you could tell that they were sitting under a heat lamp for some time. Also, the ladies restroom was a mess. Broken locks on the stalls and all of the paper towel dispensers were broken. On the way to the restroom I passed by a man who appeared to be the manager and he didn't say a word. I expect a greeting when I make eye contact with an employee. It's good customer service. \nI don't know if they have come under new management or what, but Road Runner has gone way down hill in every aspect. It was sad a disappointing. We will never return!