At first the experience was good. The rep at this company was very friendly and seemed to listen to our needs. After talking to them specifically about the type of dog we have (a Pitbull) and that many management companies don't accept them, we were assured that was not an issue with the property we were looking at. Even their own website said on that property listing (and others) there were no breed restrictions. However after turning in our non refundable app fee, they stated that due to the breed of our dog we were not able to obtain the house...They refused to refund the app fee (due to it not being refundable) even though they were in the wrong here...they told us before we applied that the dog was no issue..Also not only did they refuse to refund the app fee they didn't even offer to use the files or app fee we paid towards another property application. The manager there tried to tell my roommate that he sits next to his rep and he knows he never said anything like this...ya we wouldn't just make this up also the manager leaves by 5 i think if i remember correctly. Most of the calls we had with the rep were after 6pm. Be very cautious in using this company. I personally don't recommend them due to my experience with them.