I typically don't write bad reviews, but my experience really left a bad taste. I visited this spa thanks to a Groupon deal, purchasing a dual service coupon. I chose the hour massage & hour facial. Checking in seemed ok. The massage therapist they scheduled me with was on his first day and they gave him a room that looked like their backup massage room they use for storage. My therapist had to hunt down an alarm clock beforehand to play a local radio station because he felt bad the room had no music & silence isn't relaxing. And there was a floor fan blowing through my session, too. He wasn't bad, but I was very disappointed with the salon's ambience, I felt like I got the leftovers.\n\nAfter my massage, I was directed to the esthetician for my facial. She decided not to have me change into a terry robe, insisting I'll just get hot during the session since steam is used. (strange, since I've never had a facial where you didn't change so that they had adequate access to your face, neck & shoulders). Alas, she proceeded with the session, talking the entire time. I have adult acne & have struggled with it since I was 10, but I have controlled it to the best of my ability without monthly facials. She proceeded to list theories to my skin condition ranging from I'm not treating it (I advised her what she's seeing is due to a treatment regimen) to I eat a lot of dairy foods (I advised I'm lactose intolerant) and finally resting on the theory that I just need to start seeing her regularly or my face will not improve. She also seemed miffed I wouldn't let her perform extractions (pop a zit wrong, and I'm permanently scarred...from experience, I have my reasons). She laid the the mask on my face & left the room for 10-15 mins. No arm/shoulder massage. And she tried to sell me their $50 cleaners & toners. Have a nice day!\n\n I tipped them both 20%, but honestly I've had better service at the local student massage/beauty schools, and at significantly better pricing, too. Thank goodness I didn't pay their full menu prices, I would've been furious.