One of my favorite places to get those specialty sandwiches or bakery items, and they have incredibly delicious soups. We frequent Kneaders about every two to three weeks. Tonight was one of those \"Arizona chilled to the bone\" kind of nights perfect for some of their soup. Apparently the cashier made a mistake with the order before us because the manager started reprimanding her, in front of us (!!!!), and then proceeded to assume that we were the people who ordered those items on the ticket when we hadn't even been given the chance to speak our order to her yet. She did great handling it though, and didn't seem to let it frazzle her.\nThe food and food service is not why I rated Kneaders a 3-stars however. There was a worker in a red sweater who was helping with gift wrap. I was intrigued by a giant mug but it contained no price. I respectfully asked if she could inform me. She snapped and said \"well, when I'm done I can look it up for you!\" Taken aback, I said OK I will go get me a drink and come back. I came back and she seriously took another 20 minutes to \"gift wrap\" and chat it up with the guest whom she was helping. After five minutes I just sat down and waited. After she finished, I assumed she would come back to answer my question. Nope, new customers. So I approach, said excuse me 3 times and loudly, and she IGNORED ME! I decided if they didn't want to pay me any attention then I didn't want to buy the giant mug and teapot from them. Huge disappointment in this area. If she had just answered me even that last time, I wouldn't have been so frustrated that she took SO long with the first two customers!! It seems overpriced anyway because one teapot was seriously $30. Yah it was adorable, and probably handmade, but  $30???? Don't buy anything but food from them here. That's where their service is anyway.