A half hour before a show, I wanted to get a quick bite. The closest place to get something was from The Roasted Bean. I ordered the pretzel bread ham sandwich with Swiss cheese and a drink. While the sandwich was $9.00, it wasn't made fresh in front of me. To get it ordered warm, they tossed it into the microwave. The preferred heating option would have been the toasting machine literally right next to it.\n\nI received my sandwich after it was nuked. It looked as if it lost half the size. The taste of the sandwich was good initially. Then I noticed part of my hand was in mushy bread. This was due to the tomato literally melting in it, when the sandwich was nuked.\n\nThen came a drink refill request. After paying nearly $4, $3.50 before tax, I would have thought refills would be included. As I found out, they are not.\n\nThis coffee shop charges premium prices for ready made sandwich and nearly four times the amount for a Coke, then its fast food competitors. They should make sandwiches to order and allow refills. That would make future customers want to return.