For a long time, this was the Best Buy closest to where I worked. I ordered some movies online and opted to pick them up here, since I would go here on my lunch break anyway and I could save shipping costs.\n\nBoy, was that ever a mistake!\n\nI was on a tight schedule since it was my lunch break and all. So I rushed over here, figuring I'd run in, pick up my movies, and be on the way back to the office in no time at all.\n\nI walked up to the counter to pick up my order, all proper receipt slips in hand. They took the paper and went in the back. After several minutes of searching, NOTHING (this comes AFTER telling me online my order was FOR SURE READY.) \n\nEventually managers/supervisors got involved in the search. I stood there for OVER HALF AN HOUR (and remember I am using my lunch break!) How hard would it have been to just go get those titles off the shelf and call that my order? It would have been a much simpler, faster alternative (I ordered rather than just buy them in the store to save some money, they had some internet-only pricing deals.) \n\nCan anyone say \"incompetent?\" Unlike a lot of people on this forum, I actually LIKE Best Buy. But I will sure as hell never order anything from them again, and will never pick anything up at this particular store again! These people don't know what the hell they're doing. I'll gladly go the extra distance to a different location next time, though.