The gym facilties are adequate and very clean and the classes are good. I would give Gold's Gym a 5 star rating if it wasn't for the billing practices. \n\nMy husband and I signed up almost 2 years ago and at the time were signed in to a 2 year contract paying around $17 a month as our big corporate discount. Since that time Gold's has offered a $9 month to month membership as long as you don't participate in classes which we don't. I called to see what we would need to do to switch to the reduced program and was told that we would not be able to until our original contract was up and then we would each need to pay $100 to reduce to the lower $9 month to month membership. \n\nAs a customer it feels like you are being punished for being loyal and signing up before the other month to month members. It seems to me that if I was willing to sign up for 2 years knowing I would have to pay every month that I was in for the long haul which may not be the case with your newbie month to monther's. I personally do not feel members should be penalized if they signed up before Gold's offered this new membership. I am a good customer and was considering signing up for personal training until I realized this company's billing policies. Now I don't want to hand over another penny over what I am obligated to pay and I will likely move over to YouFit or LA Fitness in the few short months when my contract is up.