I really wanted to like this place being an avid tea drinker but alas, it was not meant to be. I have been here twice, once with 2 girlfriends for brunch and another time with my boyfriend. The first time I went, I ordered the pear salad, which was decent and my 2 friends ordered scones. One of my friends got her scone almost immediately and the waitress completely forgot about the other one. When she finally remember, she apologized profusely, which was nice but probably shouldn't have happened since there was already one scone ordered for the table. Fine, no biggie, that I can get over. \n\nThe second time I dined here there were quite a few issues. 1. We sat at our table for a while before we were even acknowledged by anyone to get a glass of water. 2. There was a lady on her cell phone the entire hour we were at the restaurant, even though it blatantly says on the menu \"Please don't use cell phones or laptops in the restaurant\" (I know this isn't the restaurant's fault, but if you are going to call attention to it on your menu, you better be prepared to follow through if someone isn't following orders.) 3. I saw posted on their twitter account the day before that they had a special for brunch that included their potato croquettes. My boyfriend ordered the eggs & bacon (they were out of ham) which comes with the croquette. When the waitress (same one as last time) brought his food out she said their fryer was broken so they couldn't serve the croquette and substituted with a salad, which I'm pretty sure she knew BEFORE he placed the order. She should have mentioned this beforehand. And I'm pretty sure you can fry a croquette in a pan. 4. My sandwich sat on the kitchen counter waiting to be picked up for about 5-10 minutes, our waitress walked by it about a dozen times without even glancing in that general direction but came over to ask if we needed anything. My boyfriend, not being able to hold back said 'yeah, we'll take her sandwich that has been sitting over there forever.' Not the nicest thing to say, but we were so over it at that point. \n\nEvery time our waitress opened her mouth, she was apologizing for something and making excuses (\"it's been crazy in here today\"), regardless of who she was talking to in the restaurant. Maybe if they hired someone else that was able to handle the craziness of a half-full restaurant, this place may have gotten a better rating. \n\nThe only saving grace for Urban Tea Loft is the tea (as you would hope) and their desserts. If you drive by and pick up some dessert to go, it's definitely worth the trip, just don't dine in.