We went here for lunch over the weekend, having heard great things. The place was absolutely packed, which seemed a strong indicator of the quality of the food, and the service was great. Naturally, I was expecting the burger to go hard (this place does have the word \"burger\" in the name, after all), but, wow, what a disappointment.\n\nI had the Know Poblano Burger. First, let me say that the combination of grilled poblano and manchego cheese was excellent. If that had been all I ate, this would be a different review, though. The problem with flavorful toppings is that you cannot use them to disguise an under-seasoned burger, and that's exactly what I got.\n\nThere was virtually no salt or pepper on the patty -- a big issue when the beef is 3/4 of the actual burger. Does anyone in the kitchen have basic culinary training? I'm not even a trained chef, and I know that if you forget to season the main ingredient and attempt to cover it up with ingredients that are seasoned, the whole dish comes out bland. You can't put spicy poblano and salty, melted cheese on top of a flavorless puck of beef and expect me to like it.\n\nEven the bun was soggy, which is mind boggling. How does a place that specializes in burgers not know to put some sort of leafy green between the meat and the bun? This is textbook stuff.\n\nAlso, the place was hot. When there's a weekend heat advisory, you might want to turn your thermostat down a few notches -- especially when the restaurant is packed with warm bodies.\n\nBy the way, that second star is for the fries, which were perfectly cooked.