This place never gets it right. I recently took my car in for their $26 oil change/lube/car wash special, where you basically get a free car wash. The service guy was very nice, noting things I probably should replace, but that I could wait on for another few thousand miles.  He did let me know that I needed a new air filter and offered to upgrade the car wash to a supreme if I went ahead and replaced the filter, which I agreed to. However, I specifically asked that they 1) not forget to include the air freshener, which my mom said they always forget , and 2) vacuum the interior very well, since I'd had my dogs in the car and hairs were all over. I get the bill for my car and they've charged me for the upgrade to supreme car wash, so I have to have them remove the charge. Then I get my car and they've forgotten the fragrance. Finally, I get home and look at the hatch area of the interior to find it covered in sand and dog hairs, like they never even vacuumed at all, let alone vacuuming especially well, like I requested. This place is for the birds, to be polite, but they do have a very nice waiting area, if that's what you like in a car wash.