Let's see, I could probably say one associate took genuine interest in my concern, and I am terrible for not knowing his name, so to the slender man with the long hair! Thank you for that. I ordered something online that came to my apartment in my name and because it was a gift I was a little surprised, nonetheless, I opened it, the box was beautiful, but where was the gift message? Oh I don't know, perhaps typed on top of the receipt. Really unattractive, I went to the store just to inquire on how deliveries were, and was told that a separate card should have arrived. Ok, that's fine but I just shared that I was disappointed that it came this way because had it been opened by that person it would have been sad. Moving on, I leave to find out if things remembered engraved the tiny thing, no, so I go back to ask if they do, a different associate helps me and I wondered if she even considered that perhaps this had any importance to me... She dropped the pendant and I said \"wow dropping it\" she grabs it off the table and says to me, \"sorry, angel\" in a condescending tone...  My gift was an angel pendant. \n#thumbsup\nThe manager shakes her head both times I was there when the associates had to ask her something, did she try to find ways to help? Nope, an upsale could have happened there, thanks for the outstanding customer service zales! I really enjoyed my experience.\n\n#sarcasm