I liked them at first, Dr. Scharff is a very nice man. Things were going good until my daughter was about 5 months old. I brought her in one day because she was tugging at her ear and she was breathing a little funny. One of the docs, can't remember her name, rushed through our appointment and said nothing was wrong with her. I took her to Phoenix Children's E.R. that night and it turns out that she had bronchiolitis and and ear infection. More recently my daughter came in for a double ear infection, she was prescribed antibiotics and I left them out on accident. I called Walgreens to get a refill and they told me the doctor would have to approve it. She approved it but then my insurance said it was too soon for a refill. I called my insurance and was informed that the doc's office needed to call and get an override. I called them back and relayed the info and not even 60 seconds later Polly (a nurse) called me and said it wouldn't be covered because it was my fault that I'd left the medicine out. I asked her if she even called them and she said \"no I just know they won't\". If I was naive I wouldn't have called Express Scripts myself but I did. The lady said that my plan allowed a replacement refill and it was approved immediately. I called back to let Polly know that maybe she should check first before telling a parent that and the lady at the front desk acted like I was annoying her and rushed me off the phone. \n\nLinda, the lady who answers the phone 90% of the time acts like she works in a call center and has a quota she must reach for talk time. She talks super fast and rushes you off of the phone. \n\nI know it's a business but these people do not REALLY care about your children and they herd you through the office like cattle. \n\nI called and left a message for the office manager and what do you know, two days later and still no call. Hmmm.\n\nI will not be taking my daughter there anymore!! Guess that'll make more available room in the waiting area.   :)