First off let me say that I had a to-go order. The 3 stars may be a little on the harsh side for their overall service since I've never experienced the regular dining areas.\n\nI had two simple orders. 1 Chicken sandwich (bun), 1 Chicken flat bread sandwich. Both orders came with fries. As I was told the wait would be 20 minutes, I ventured back out into the Casino and signed up for Palazzo's Players Card. I came back in 15 minutes on the dot to ensure I'd be receiving my food nice and hot (or so I thought). \n\nMy flat bread sandwich was pretty good. It had nice flavor and a generous size. I was told the other sandwich was good, however the fries for both were not only cold, but chewy and dry. Whether they typically don't take much consideration for take out orders, or because their organization in the kitchen needs work: I'm not certain because I've only eaten here this one time. For such a basic order, I can't see myself rating them any higher. I might eat there again one day because of convenience, but if that experience doesn't turn out better, you can bet this place will never get my money again. Plenty of other options in Vegas.