Wow what an experience. I went in for their free air pressure check. He told me I needed 4 new tires. Now I had just gotten theses tires from them about a year and a half ago so I thought it must be because I'm a girl and he's trying to snow me. So I happened to be getting my oil changed by my mechanic whom I've been using for many years and he even said I needed tires.  So it just so happens that I get an email for a Black Friday deal saying if I buy 4 tires online and make an appointment to have them installed I get $50 bucks off. Ok. That works. So I buy the tires and make the appt for the next day. I go. I get them put on. The guy says wow you really didn't get a lot of mileage on these. We will submit them to Yokohama and they'll prorate it for you. Since it was Saturday they couldn't do it that day. So my total was $492. That's with the $50 discount for 4 Michelins. So Monday comes and I get a message saying the guy I had wasn't working that day and he'd take care of it Tuesday. Ok I thought it was nice that they took the time to let me know. So I stop in on Tuesday and my guy calls the company right there. He refunds my $492 and the new charge was $173. They were 80k mile tires that only lasted 17k so I got most of it back. Then I said but what about the Black Friday discount?  He said well you're already getting them for $173. I felt intimidated so I accepted it and left. The more I thought about it the more annoyed I got. After all, I did what I was supposed to do for that deal. He said they would have to eat the amount I was refunded because the tires didn't get saved. Someone disposed of them.  Not my fault either. So I went back. A new guy helped me. I explained. He pulled up the info. He got my guy. He said does this amount reflect the $50 off?  My guy hesitates. Looks at me. I say nothing. He knows. I know. He says well we're eating the prorated amount because the tires were disposed of. New guy says that doesn't matter. Does it reflect the $50?  My guy says- I guess not. New guy gives me the refund. 4 new Michelin tires for $123. ;-) Just beware people.