So disappointing. I've eaten here so many times and had nothin but rave reviews; that was before I became a Yelper. :)\n\nServer must have been having a bad night because she set the whole time which was basically not good. I want to say how good the food was (appetizer was the fried shrimp and I love it every time) but I don't want to take focus away from how bad the service was. Dang it! I was going I take a picture of the stack of appetizer, salad, and side plates at the end of our table cause they were there for sinking and when I finally decided to whip out the camera she cleared them. Must have seen me typing. Lol. Refills were non existent, server forgot Jen's beer she ordered after being seated and finally brought it after my second refill on soda and after Jen asked for a different beer. She was apologetic and I'm the last person to be mean or belittle a server unless they are outright rude. Our server wasn't rude; just having a bad night i guess. The table next to is were being jerks so maybe it's all their fault. Lol\n\nOur food came and I ate so now I can talk about the food. Aaaaarrgh! No that wasn't a pirate roar. It was the sound of frustration. I really do love this place. And I was sooooo determined tom order something different than the New Orleans chicken which I can't seem to tear myself away from. Tonight, I was a pioneer; a trend setter; Capt. Kirk. In orders their marinated steak cooked mid rare. Mmmmmmm. Well ironworks have been of it wasn't over cooked and completely bland and flavorless. If that hunk of meat had been marinated for 24 hours like the menu states, it must have been in a bucket of water.  Booooo. See what happens when you try new things!  Jen order ribs and some \"burnt ends\" bbq'd meat combo. They were good. That's all I can say. I didn't even ask for a box for mine. \n\nAlso, I'm all for a nice AC environment during the AZ summer but holy smokes, I couldn't find a knife so I cut my steak with my nipples. Good thing I wore long sleeves or I would have had I amputate due to frostbite. \n\nOk so in closing. Jen is quoted as saying, \"I loved my food.\" Everything else sucked. I have never had a bad experience here before I'm over a half dozen visits in the last couple years. That makes this so much harder because I think my feelings got hurt. I have bragged about this place to so many I should be getting kick backs. Don't these people know who I am. Geesh!  Lol. I'm sure I will be back but I won't be so eager to do so anytime soon.  I'm sad now. :(\n\nP.S.  Quit taking my silverware and leaving me nothing to eat with. Also, the Mac and cheese was bland and was really bad.  There is virtually no cell service and absolutely no wi-fi. So frustrating. Ok I'm done.