I have wavered between 1 and 2 stars for this place.  The manager is very helpful and genuinely wants to see your pool clean.  I'll raise it a star for the solid manager.  \n\nI would give it 1 star if not for the good service.  I have owned my house and cleaned my pool for 3 years now.  It has its own share of issues, specially due to its age.  I just got a new pump put in and replaced the sand on my filter.  Everything is now in essentially brand new condition.  I have gone back and forth with them about every single issue I have had.  The last set of advice made my pool virtually unusable for a solid month this summer. \n\n I was told to dump a bunch of crap into my pool to raise its PH.  Two weeks later I put even more chemicals in there to lower the PH, right after it was raised!  I was told every single time I went in that my chlorine levels weren't registering.  I would add more shock, more tabs and whatever product they were selling me.  It seemed to work fairly well for the first year and a half or so, then I would have to drain my pool like clockwork.  I would spend hundreds in chemicals that did nothing.  Then those chemicals I spent hundreds on would require me to drain my pool every couple years!!\n\nMind you, these chemicals are not cheap.  In fact, Leslies prices are consistently 30 - 40% higher than the competition.  I purchased a vacuum head here for $40, only to find the same exact thing at Fry's next door for $25.  \n\nIn short, I was paying hundreds of dollars for chemicals that were causing more harm than good.  My CYA levels were so sky high that they don't even register on the test. \n\nI turned to the internet to find answers to my problems.  I found http://www.troublefreepool.com/ to be a great resource.  I switched to liquid chlorine and stopped using tabs and granular shock.  After a 80% drain of my pool I am back to square one and a recovering pool.  It is quite frustrating to spend hundreds, possibly thousands, on advice that just doesn't work.  I bought my own water testing kit (Taylor Technologies K-2006) and do all my own tests.  My pool chemistry is now in balance.  Something I never had when going to Leslies.  \n\nI'm over you, Leslies.