Before I say anything the food Wingstop sells is amazing. I'll continue to eat it, just not at this location. I normally go to the one on Nellis and Stewart. They never mess my order up and they're really friendly. It wasn't till this month that I started going to this Wingstop location on Maryland parkway. Again food was great however the customer service I experienced had to be the worse I've ever dealt with in my LIFE!!! I placed my order through the app around 8 pm for pick up at 11:15 pm. I get to Wingstop at exactly 11:13 pm hoping for my food that I had order 3 hours ahead of time. I give Arcoiris my name and I let her know that I'm there to pick up an order. She then says \"we don't have anything under your name\" I  tell her I placed it over the app. She then knew what I was talking about and told me that order was scheduled to be picked up at 11:15 to which I said \"fine I'll wait a minute then\" it was then when Arcoiris realized she had fucked up and never placed my order. Even though she had the form right next to the register with a huge note that said place at 11 pm. So now I'm there waiting for my food like an idiot. I didn't get an apology or anything, not even a cup of water. Then once I finally had my food I checked it and  missing 3 rolls so I had to wait another 5 minutes by the time I left Wingstop it was 11:50. I was going to give them a bad review then but I figured I give them a second chance and I did yesterday and same shit horrible service I'm not even going to bother writing about it. All that matters which I find funny is that I learned that Arcoiris the girl who had fucked up my order a week ago is a supervisor!!! So she should of known better the first time. I found out because the girl that rang us up tonight was having issues with our order and had to call her supervisor. Who happened to be her. Anyways never going back here and I don't plan on recommending this place to anyone EVER. If you guys want Wingstop go to any other location.