This is literally the worst customer service I've ever experienced. Shame it won't allow me to give them zero stars. My cable doesn't work half the time. With my cable internet, I need help with the wireless because the password printed on the box won't allow my other services to connect. They promised me they'd help me if I needed it. My neighbors signal strength is twice as strong as mine and mine is the box sitting right in the same room. And to ice the cake, I've been calling for three days and still have been unable to get a human being on the line. Disgusting. Absolutely insulting. As soon as I get in touch with someone, I'm canceling this service. They can come get this cable box and modem/router out of my house. I cannot believe for what they charge us they cannot pay a human customer representative or at least have a service where a person calls you back in the order your call was received. I don't need Cox anymore at all, with Hulu, Netflix, amazon Prime, etc, so they can kiss off!