I've shopped at this location several times now and at first I had a great experience and thought the staff was friendly and helpful. I now have mixed feelings about the place. The salespeople are still helpful but apparently not to everyone. My wife, who is not athletic, is mostly ignored by the staff whenever she shops there for gifts. When I went there today to try on shoes I researched online, the guy that helped me barely answered any questions and was so uninterested in the sale he only looked me in the eye once or twice. It's not that he was in a hurry or anything, because the store was barely occupied and I had already waited through their 15 minute queue. I noticed that he was fully engaging with other shoppers on my way out, though. I would like to give them a better rating because they do know their stuff, but in my experience if you don't look like an athlete the level of service you get will be hit or miss. If I shop there again it will be online purchases when they have better deals than Amazon.