Wow.  What a really terrible experience.  We went in here to get shadescreen material for our windows...I called ahead, asked if they had the correct kind and was told by a very nice guy that they did indeed have what I was looking for.  I have been recovering from surgery and I was not able to walk or drive, so I got my dad to help me out by driving me over and going inside to do my \"legwork\".  Instead of coming out with a bundle of shadescreen material, my dad came back out of the store looking annoyed.  He said they didn't have the material and the guy in the back wanted to know the name of the guy that I spoke with.  Oops.  Sorry I didn't get his name, but if you say you have the material, why has it suddenly disappeared?\n\nSo, since we were sitting in our car in the handicapped spot just in front of the store, I decided to call and ask to speak to the manager.  He answered the phone up at the front cash register, so I could see him from our car.  I asked him what was going on and why this material was not there when I'd spoken to the guy earlier, blah blah blah.  He didn't apologize.  He didn't go check.  Didn't offer to correct the mistake by finding a store that might have it.  Nope...he said *I* must have made a mistake.  When I told him I was currently handicapped and it took a lot of effort to get to his store and that I'd called ahead precisely for that reason, he said he couldn't do anything about that and hung up the phone.  Then to make matters even worse, he POINTED at our car and started LAUGHING with the cashier at the front.  Holy crap...really?  Laugh at the handicapped girl???  Wow...I don't even know what to say about this a$$ except that I will NEVER NEVER NEVER go back here.\n\nThe Ace on 24th st is just down the street and has nicer employees even tho' it is small.  And, Paul's Ace Hardware in Tempe is by far the BEST Ace in the valley...especially if you need screening.