I usually love this place. Last night we went in for dinner and the server was very nice but obviously put in all our food in at once. We ordered an appetizer and two starter salads which came AFTER the entrees hit the table. Being that we too are restaurant people, we chose not to have anything sent back or re-made to waste food. So with a table FULL of food the dressing on my salad was wrong.... Including realizing I didn't even get the correct entree. They remade the correct entree and brought it out in good timing. After not being able to enjoy most of the food due to having EVERYTHING AT ONCE... We ordered for my four year old daughter the dessert on the kids menu. I believe it was an Oreo cake of some sort... I wish I could post the video of how ROCK HARD this thing was.... I couldn't even penetrate it by raising my hand and stabbing it over and over. Who plates that and sends it out to a child? I sent that back and asked for the check. All of this without ONE manager visit... With as slow as it was having 8-10 tables in the restaurant one would assume you'd have time to table touch. So we paid the bill in full because no one cared to possibly try to do any kind of guest recovery. I am not saying it's a bad place or not to go but this experience was absolutely terrible and shameful with such a great named place. Again being in the industry myself I stayed and kept a smile on my face the whole time. Arco was our server and was very nice and tried to be apologetic  but unfortunately was crucial part of our negative experience. I'll go to another Gordon biersche again sometime just not the one in Summerlin. The jambalaya was delicious!