I had not planned on being a Mac owner.  My family - oh so very sick of me constantly complaining of Vista -  on first an HP, then a Dell, packed me off to the Apple store a month ago and well, now I have a MacBook.  The sales associate helping me pick out the perfect Mac was good enough, even with two perfectly good (except for the Vista) PCs at home, to convince me I needed this computer.\n\nDo I love it? Not yet.  I like it, like it a lot.  I'm especially loving not having Vista issues that I had been having.  \n\nI'm enjoying taking the one on one classes  to teach me how to use my Mac.  Each time I take a class - I've had 4 now, I have a different teacher and each one bringing a different spin to my classes.  They are nice, friendly, patient, highly knowledgeable.  They are teaching me so many cool features and applications that I can do on my Mac.  My fave so far is the translator.  I do some business in Mexico - my Spanish is limited - so in just one short month the translator has just been a god send.\n\nThe store here at the Biltmore is consistently packed with people, visiting the genius bar, taking group classes or the one on one class and making expensive purchases. I am amazed in this economy just how very busy the store is.  \n\nI'm not totally convinced a Mac is the only way to go (almost though) but this store has some of the best customer service I've ever experienced.