Based on their website (cool, fun images, happy hour pricing, selections) we thought it would be a good place to check out. The place was definitely clean and decorated nicely. We came on a Thursday night and it was semi-packed. The guy working the bar seemed like it was his first day and had no clue as to what they offered. Our charcoal wasn't replaced even once during our stay. On my way to the bathroom, I ran into our server and had to ask her to change our charcoal and she said yes. She never came. Minutes later, another lady popped in asking if we were ok, I said we need our charcoal replaced. She appeared to be an owner or manager or something as she walked over to the area behind the bar and talked to someone, then came back saying someone will be right out. No one came. We decided to just walk to the bar area to pay our bill. We were the only two Asian guys in the entire place and I'm led to believe that had something to do with it as one server changed the charcoal in the booth to our right, blatantly skipped us, then did the booth to our left. If you're not one of them, I don't think you'll be treated well in this place. We sure were not.