Although this store works mainly with designers, they do work directly with clients if you don't have a designer. They were very thorough in the process of understanding the room where the tie will be in, usage for the tile, and overall feel of the house. I worked with several of there associates and each one was better than the last on the three projects I did around the house. (Pictures attached)\n\nThere follow through process of letting me know when the tile will arrive, if I received everything undamaged, and if I need to place an order for some follow-on pieces was exceptional customer service and something I never received from any other tile or designer store. As it turned out in two of my three projects with them, I did need to buy more tile as my contractor miss calculated twice. \n\nThey are definitely not a big box store like Lowes, Home Depot, or Arizona Tile. Craftsman Court is unique, one of a kind tile, from all of the world. If you want to come home to the same tile that anyone can get from any big box store all over the country, then this probably isn't the place for you. But if you want something unique that separates from everyone else buying tile, this is the place for you.