On a recent visit to Las Vegas, my friends and I decided to stay at the Monte Carlo because it had been recommended to us and we like the location. I would say overall that we had a nice vacation, but we experienced a problem at the end of our stay.\n\nAfter we had packed our bags, and just before checking out, I called for a bellman to take our bags down for us. After checking out and driving home, we discovered that a bottle of perfume had been broken in one of our bags. As all we did was go straight from the hotel back to our house, we concluded the bag had most likely been mishandled by the bellman.\n\nWe immediately called the hotel, and a very sympathetic person took our information, and told us he would investigate what happened, as well as what they could do fo us, and get back to us within 72 hours. After waiting for 5 days without a response, I called back to follow up. I was unable to speak to the person who originally helped me, and found that the person with whom I was now speaking had a very unpleasant, almost accusing tone in her voice. \n\nShe informed me that there was nothing that they would be able to do, insisting that the negligence lay with us. We were also advised that the first person with whom we spoke should not have committed to returning our call within 72 hours as this was not their policy.\n\nOverall I would say that I was disappointed by the fact that they are not willing to do anything about the broken bottle of perfume (which spilled all over an expensive piece of luggage), but even more unsatisfied by the disingenuous manner in which we were treated. It was an unpleasant end to our vacation and I certainly have no plans to revisit the hotel, nor will I recommend it to anyone I know.