I saw this place written up in Consumer Reports about being a great burger chain and I saw it while in Pittsburgh so I decided to give it a try. \n\nI must say that I don't get the hype. The burger comes with grilled onions, ketchup, mustard, pickles, mayo, and I think something else. The thing is, you can't order it the way you want it. I tried to remove onions and mayo from the order and the cashier told me it was all or nothing. We \"negotiated\" a bit and I was finally get her to remove the mayo. Or so I thought. \n\nThe burger I got had everything, including the mayo that I did not want, and was missing the ketchup that I did want. The burger was ok but nothing special. It lacked salt and pepper. The fries were horrible with a capital H. I don't care if they are \"fresh\" from Idaho (they have sacks sitting on the floor to show how fresh they are; kinda weird if you ask me). The fries were limp and greasy!!! I could not finish them. I ate a few and threw the rest away. A complete waste of $2.49 for a small. And my stomach was immediately queasy after eating. \n\nThis place was popular, however, and I had to wait a while for my burger to be cooked. It is beyond me why. I guess either college students don't have good taste or I am out of touch with what passes for quality these days.