I've been fortunate enough to stay at several Ritz-Carlton hotels around the US... San Francisco, Amelia Island, Atlanta, Buckhead, and Lake Oconee are the ones that stand out.  I've also been to events at many of these locations and more and I've always been blown away by how beautiful these hotels are and how incredible the service has been.  I agree with some of the other reviewers that the Ritz sets a standard for other hotels, and they are known for luxury!\n\nWhen I recently spent the night at the Ritz-Carlton Phoenix, I was not as blown away... the room was just ok - nothing so special, and I don't have any major complaints but I guess with my past experience and the reputation of the Ritz in general, I expected more.  (Don't hate me, Ritz-Carlton; I'm still a fan, but maybe not so much of the Phoenix location compared to the rest).\n\nI will say that we did get a discounted room rate because I was being honored as one of AZ's Finest and that's where the black-tie gala took place... and it was quite the event as well - we had a blast!  \n\nI took advantage of the fitness room for a quick workout after we checked in, and it was one of the nicer hotel fitness rooms I've seen in awhile.  Unfortunately, the pool was closed for renovation during our stay, so my BF could not swim on site, but luckily they shuttled him over to the Biltmore to swim instead.\n\nSo, overall, it was a pleasant experience - I just can't bring myself to give 5 stars like I would at any of the other Ritz-Carltons I've been to... but stay tuned for my review of the Ritz-Carlton, Bachelor Gulch (which is where I'll be heading in December for a wedding) - that one looks like it may be the best one I've seen yet!