The owner's response is incorrect. NO one has contacted me. No one has emailed me since my last email to you directly as well. You are a liar. \n\nIn an email from your establishment, you suggested that I take time out of my day to come to your establishment to explain to your waitstaff what the issues are. Multiple members of your waitstaff, including management ARE the issue. I explained this in an email to you. I've been treated rudely over the phone and in person multiple times. Your DM had previously stated that this was because of how much I used to frequent your establishment--that my large number of bad experiences were because I was a regular customer. That is just the most ridiculous thing I've ever heard! I get bad experiences because I spend my money and pay your wages more often than other people? Are you f@#$%^&* kidding me???!!!\n\nAgain, multiple times, in a row, you forgot items when I picked up orders to go. Your waitstaff was rude in person and over the phone.No one is checking orders. I used to manage restaurants and work every position in one. I would make drastic changes if I were you.\n\nIf I came to your establishment, ordered food, ate it, and did not pay for it--you would call the police and I would be charged for defrauding the establishment. \nIn this case, I paid you and you did not (on multiple occasions) give me the food that  I paid for. You also double charged my bf's card, and when we came in to eat breakfast with a gift certificate I asked the waitress what happened to any unused portion. She became very upset (I was very nice), rushed to get the manager, who very sternly told me there would be no cash back. Excuse me, I never asked for cash back, I asked if the left over would be issued on a new certificate. I don't want your handouts. You have me confused with \"one of those people\". \n\nI have found much better places to spend my money on  weekly if not biweekly basis. I was never rude to any of your staff. I was always polite. Same with my bf. You have consistently screwed up over the last six months.\n\nOne final thought: I live very close by (that is why I spent so much money here! convenience!), and noticed a family entering your establishment. You might want to remove TYGA from your hold music if you are trying to be a family place. I've never heard of Tyga previously, and it was only while being on hold hearing \"bouncing on my d$%^ that I had to Google it to find out what the heck was being played. Do your associates choose your hold music??????????????\n\nAs an owner, I would ask myself \"did I hire new employees or new management within the last six months?\" I am guessing so. Make the needed corrections before you permanently lose more regular customers.