Being a minimalist person and not requiring cable, tivo, 3D TVs and the like, I haven't had the internet at home for years. J and I both have laptops and when you can go to a coffee shop or hop on the net at work or from your smart phone, who really needs it? Well, I'm going back to school, so I do.\n\nI went into the store and a sales rep eagerly came to ask if I needed assistance, I declared, \"yes! I need home internet service\" what would I be using this for and how many devices would I be connecting she asked. \"2 laptops and an XBOX. We watch a lot of streaming Netflix movies and play online video games (J was so pumped he'd be able to play online again, after 3 years).\" This would be perfect for you then she exclaimed, showing me the MiFi. You can connect up to 5 devices and its a sinch to hook up... only $100 with a $50 rebate and your employee discount waives activation fee and $50 a month for service. Sweeeet, I thought, so I purchased it.\n\nNEVER was a data plan discussed with me and NEVER was a data plan explained to me. So imagine my shock when I went online to check some stuff (my little sis is on my account and sometimes downloads a lot so I monitor it) my bill was already $958!!! 5 days into the cycle. Yes! 5 days in. Tears welled up in my eyes and I called J and K to stop using their phones until I got this shit taken care of. Come to find out I was on a 5gb plan and every gig I went over I was being charged $10. We were at 67gb. Verizon's largest package was 10gb. \n\nMaybe I should have asked more questions but I told the woman what we used the net for. Surfing, streaming, gaming. Why this was never explained to me is beyond my comprehension. I also told her I was not tech saavy so I feel like she took complete advantage of my naivety. The sales reps at the store made me feel completely stupid and so did the customer service over the phone. I guess they are all about profit and not customer satisfaction or education. I can not wait until my contract with these assholes expires.