Spent two nights here for a family event.  Since I love older resorts and historical sites this type of hotel was a perfect choice. Check in was quick and getting a roll away bed was no problem. The grounds are well kept and the style Territorial or SW is so charming.  The pool we visited was the kid-friendly one that has two waterslides.  The ONLY exception to the stellar customer service however occurred at the pool. Our server was a very young (16?) girl who took our drink order and disappeared for 25 minutes. Keep in mind that it is at this point 103 degrees in the shade. And she didn't seem to be busy at all as we could see her from where we were sitting.  My husband noted that many hotels and resorts now include a 20 percent gratuity automatically and that it was unfortunate because servers aren't incentivized to provide a good customer experience.   Finally he got up and walked over to the bar and simply asked the bartender for his drink. The young girl seemed to disappear as he walked up. A few minutes later my husband had his  drink and returned to our spot at the pool when a more mature server (Christine maybe?) greeted us and apologized for her coworkers lack of service. She was from Chicago as is my husband and they chatted for a moment. Later we confirmed that the 20 gratuity was not included but that younger server was probably not well-suited for her job.