I've been to Scottsdale Nails twice, today was my second time. The first time I went I had a great experience and even started telling my friends to try it out. Today was a different story...\n\nI always get the same gel color and noticed they had it last time I was in which was 2 weeks ago. I looked for it forever through the endless bottles they have to choose from (shouldn't that be their job?) and was unable to find what I was looking for. I was told I could start my gel manicure and they would look for it later. I was not comfortable with that and told them I wanted a specific color and if they didn't have it I would like to go to the Nail salon I knew would have it. They finally found it and sat me down. Linda was my tech and she immediately began to file my polish off which I asked politely not to do since I've had issues with them being filed in the past creating brittle nails that bleed from being so thin. She argued with me and said soaking would take too long, she even had another nail tech try and talk to me about it. I continued to ask for it to be soaked off just like they did last time. For goodness sakes why is that such a difficult request??? Finally she did what I was asking and then would not stop telling me how wrong I was about the filing causing my nails to be so thin, painful and bleed. I told her she was not correct that since I've asked people not to file the color off I've had no problems. We went back and forth many times. She also kept walking away and talking on her phone then went to an area by the restroom where many other tech were standing around and all of them were laughing and one even pointed at me!!! I can't tell you how angry I was! Here I am paying for a service and am trying to be nice and had a few requests that were not that big of a deal. I don't think I will ever go back. I will go back to my previous salon and bring my friends with me! The only reason I gave 2 stars is because I had a better experience the first time or else it would be 1!