Our salesman was new and great.  We were originally happy with this dealership.\n\nOur new car's payment was slightly higher based on the negative equity in our old vehicle.  A few days after buying the new vehicle, we received the statement on the old loan.  It turns out, $600 less was owed on it than we had estimated.  We were informed that any extra money ($600) would come back to us after the loan was paid off.\n\nToday we get a statement from the finance company stating the loan was paid off.  There was no mention of the extra $600.  After phone calls and looking at the paperwork, we realized the paperwork that was printed out was NOT the same as what was signed in the office.  I was a bit suspicious that you had to sign the electronic papers rather than a hard copy.  It turns out, they DO change the information before printing.  Our paperwork had no mention of the car payoff.  No mention of a trade in, whatsoever.  I'm not sure where that extra $600 went that they figured into our payments, but it didn't go to the old finance company and it isn't coming back to us.