I have only started shopping in John Lewis after having a poor experience when I first moved here, so with that memory in mind, it's probably going to be awhile before I bump up the rating.\n\nSo, the plus points. It has everything you need, seriously. Don't make the mistake of thinking Argos is cheaper for electrical goods as it turned out John Lewis was. Staff are (mainly) very helpful. I came here for an espresso machine (it's ok, Dad doesn't use Yelp) and after an online search, it turned out John Lewis was quite a bit cheaper than everyone else in Edinburgh. It was also handy for my lunch at Cafe Marlayne so the plan was to grab the espresso machine and head to lunch.\n\nJohn Lewis is madly busy, especially before Christmas but I think the electrical dept is just busy full stop. I got what I wanted and joined the queue. Bloody machine weighed a ton and the nice man on the till suggested I collect the machine later to let me carry on with my shopping (ha! boozy lunch but I was cool with the suggestion). He gave me directions on where to go and a special ticket with a receipt which I turned up and redeemed at the collection point 4 hours later.\n\nThe sales are good though with many proper bargains to be had. Great cosmetics department with niche and cult beauty brands which can be found in a little section between the counters.\n\nSo, I've had good experiences here and also with returning a dress which had shrunk despite following the washing instructions *sniff* but I did have a bad experience when I tried to order furniture and take advantage of John Lewis' free measuring service. That was just a catalogue of disasters so they are still on the 'must improve' list.