Full disclosure: I don't like UPS. Every time I ship a package via UPS ground, I feel like it is about a 50-50 chance that it will actually make it to its destination undamaged. And trying to deal with their \"customer service\" people on the phone when there is a problem is always a nightmare. They never seem to be able to help find your stuff and on more than one occasion I have had to deal with someone extremely rude. \n\nHowever, since this review is for this store only, I have to say that the guys who work here are pretty nice. And this place is a one stop shop for shipping (USPS and UPS), copying, faxing, making copies of keys, etc. that is conveniently located right across the street from where I work. I use it frequently to drop of outgoing mail or pick up stamps. But for anything more complicated, there is usually going to be a wait associated with a machine not working or the person behind the counter not knowing what they are doing. \n\nA perfect example of this is today when I went in to have a passport photo taken. The whole process took over 45 minutes and left me with an uneasy feeling that maybe what I submitted is not a proper photo. It took three tries of taking the picture, then fiddling with it on the computer and trying to get it printed in the proper size. When he finally handed me a usable photo, I fortunately noticed that it was not printed on photo paper and so he had to print again. After all that, I was pretty frustrated since I probably could have done it faster myself at home but I wanted it \"professionally\" done so that I was sure it was right but now I had no confidence in them at all. But David was so apologetic and graciously gave me the photo and also a padded envelope to mail off the form in for free. That is the only thing that kept them from a 1 star review.