This was our second and last time staying with CP. Our first stay in 2012 was in the Octavius Tower and generally positive. In hindsight, it was only good because we were lucky we didn't have a need to experience customer service.\n\nTo go through the positives first:\n+attached to Forum Shops\n+good dining choices plus the Bacchanal Buffet\n+plenty of free, secure self parking\n+the majority of the newer towers have marble baths and jetted tubs\n+location on the Strip\n\nNow to the unacceptable:\n-HORRID customer service!\n\nWe made reservations for the Palace Tower this time--still a relatively newer tower. Our check in representative made sure we were comfortable by putting us on the lowest floor next to a service closet. In addition, the top layer of the mattress in this room was tearing, exposing the coils. It should be noted, the beds are better at Excalibur.\n\nNow onto the (lack of) customer service....\n\nWe were awakened one morning at 6 am to the sound of hammering and drilling. The hammering was so loud and persistent that we initially thought one of our neighbors was pounding on the wall. We called the front desk and the lady we spoke with told us she would send someone to investigate. 30 min later the sound was still occurring and we had no follow up from the front desk. We called back and were told that they were \"looking into it.\" Sound continued and no follow up all day. The sounds returned at 7 pm. We called the front desk again and demanded to know what was going on and how long it would last. The guy we spoke to said that repairs were taking place and that there was nothing they could do. \n\nNo follow up, ETA, apology, or offer to change rooms extended by any staff. CP makes it pretty clear that they just don't give a *%#&$* about guests. For 5 star service, look to Wynn, Bellagio, or Cosmopolitan instead.