I really want to love this store, but unfortunately I have had too many frustrating experiences for me to review them highly. Their philosophy totally represents how I try to care for my pets and family. They are located a perfect distance from me to just stop by and pick up what I need. The downside for me is that every time I go there the item I am looking for is no longer carried. Even if it is listed on their website as an item they own. They carried treats that worked perfectly for my dog, but then replaced them with something he refuses to eat. They also carried the dog food I feed my dog (even though it is still listed on their website). I also find them to be condescending when speaking to me about the products, as if I am not really interested in what is best for my dog. Or when I enter the shop, ask for a specific item I am looking for that they once carried, simply smile and say now we recommend \"insert other treat/food\" Not \"Sorry for the inconvenience, thank you for stopping in and we hope to see you again\"  They also always seem to have some sort of technical issue, cash register no working, online store down for maintenance. Many times I gave them a pass for being a new store but they have been open long enough that these things should be running smoothly. Sometimes it seems like the owners are more interested in delivering a philosophy than about running an efficient business.