I really wish that I had checked these guys out online before buying two twin mattresses from them.  We bought the mattresses last weekend, at which time we were told that we could either pay $100 for delivery or pick them up ourselves from 51st Ave. and Van Buren.  Oh, yes, and the warehouse is only open from noon-5pm Monday, Wednesday, Thursday, Friday, and Saturday.  Closed entirely Tuesday and Sunday.  I told them that we wouldn't be able to get there until the following week, since we work normal person jobs and can't drive 20 miles in the middle of the workday.  They said that would be fine.  For multiple reasons, today is the day that my husband was able to drive over to pick up our mattresses.  On the way, we dropped off the old mattresses at Goodwill.  I tried to call to confirm everything, but nobody answered the phone.  The voice message clearly stated \"12-5 every day but Sunday and Tuesday.\" Upon arrival, my husband was informed that they're doing inventory, so they couldn't get anything for customers.  He asked if a manager was present.  Nope.  I called the Tempe store and they told me that there's nothing they can do because it's inventory day and apologized for the inconvenience.  I told them that my husband just drove 20 miles for no reason and my children have no mattresses. She apologized again.  I asked if I could cancel our order over the phone or if I needed to come to the store.  She offered to get her manager, left me on hold for a few minutes, then told me that he was \"with someone\" and would get back to me.  \n\nInterestingly, my husband called ten minutes later to tell me that he had the mattresses.  He'd seen some lady strapping a queen mattress to her car by the loading dock, so he went back inside, looked crazy and asked why she could get a mattress when he couldn't, and they gave him the mattresses.\n\nI finally heard from the manager after almost half an hour.  He repeatedly blamed the salesperson for not telling me that the warehouse was doing inventory this week and didn't seem to hear the two times I questioned why the message at the warehouse hadn't been changed so as to head off this situation.  On the up side, they're theoretically crediting my card for $40.  Will not be going back.