My work is close by, so my coworkers and I decided to order lunch from here the other day. I called it in and was quoted 20 minutes as my wait time. 25 minutes later I show up there and nobody knows anything about any order to pick up. The host directed me to a bartender, the bartender directed me back to the host. Both question me about who took my order, unfortunately I didn't remember her name but they made it pretty obvious that was more important to them than a solution to the problem. The two of them actually started arguing right in front of me about who took the order and whose job it was to do that. Then another girl comes up and tells me the order was never placed and it would be another twenty minutes from then. I told them to forget it and left. Well today I decided to try them out again. I called ahead to place my order and was quoted the 20 minute wait time. 20 minutes later I showed up and nobody had put my order in! Again! But this time the girl who took my call actually took full responsibility for it and put it in with a rush order. I did appreciate her accountability, but I doubt I'll be back for a while.