If you're after hot chocolate of any description, or coffee with chocolate, or indeed chocolate soup - and that's all - then this place will do the job. I had a cappucino and the chocolate powder they sprinkled on top tasted verryyyy cocoa-rich and delicious.\n\nBut why the low rating? There were a number of things I really didn't enjoy about my lunch here. When I first queued to order a coffee, one girl was serving the customer in front who was having trouble finding her wallet so it was taking a while. Two other members of staff were standing right in front of me, one with her back to me, chatting away and actually occasionally glancing at me without even asking what my order would be. They could have taken my order and started making it before I got to the till. It was just me and the person in front. But their attitude was that I was interrupting their engrossing chat.\n\nThen when I went back to order soup and a roll, soup and a sandwich for two the same girl got very confused and was quite rude about the order, with a certain tone \"so, let me get this right, you want ONE soup and ONE roll and...\" You get the picture.\n\nThe toilets were also very far away, freezing cold, and smelt of...toilets.\n\nThe range of sandwiches were minimal, my sandwich was stale, two of the soups had run out.\n\nOk, moan and rant over. Basically, I would have been happier going to the Starbucks next door as the sandwiches and cakes if somewhat generic are better, and the service is far friendlier. \n\nI guess I may update my review once I've tried one of the \"chocolate soups\" they have on offer. But service, selection, and poor facilities left me with a bitter taste in my mouth.