Our family spent Christmas at the Embassy-Biltmore and had a wonderful experience!! \nUpon check in we had reserved 4 rooms and I walked up to the front desk greeted by the friendly staff led by Joe ODonnell. I said my name once and Joe was aware of my reservation and the requests on the reservation. Without even looking down at the reservation!! This was the beginning of a stay that was perfect in all ways. The rooms were clean and the property was very well kept! It is an older property so we did not expect it to be new but we did expect clean and that is what we got! All of the employees that we encountered were fantastic!! The cook to order breakfast was phenomenal with wonderful staff there working for us on Christimas morning! The happy hour reception was enjoyed by some of our family and they commented how much fun they had with the bartender, Adam who was very attentive and again there working over Christmas! \nOne thing I noticed was that Joe was walking around the property and was very helpful at all times of the day and evening. It gave me a sense that someone knew what was going on in the hotel at all times.  I even saw him help an elderly couple to find their room and carried their luggage. \nIf you are looking for a great place to stay with your family (pet friendly) this is the place to go! We will be back next year and even though we live in the area, (Gilbert) we will be back throughout the year! We have a small dog and it was wonderful to be able to take her with us for Christmas. All of the other animal lovers there that had their furry families with them were very courteous and thoughtful! (We met outside when we were walking the dogs for a potty break) \nThe property works well for a family due to the two room set up with a living area and bedroom in the back. The beds were great in all of the rooms. We set up mini Christmas Eve horduerves in one room and enjoyed watching the games and each others company!! Not one person had to take the brunt of all of the company at one household and cooking. We did eat Christmas dinner outside of the hotel but will enjoy the Omaha Steakhouse on the property next year. \nThank you for making our holiday such a success!!