Rude uncaring staff at this place. I can understand why this hotel company as not made a profit in 6 years. I would have guessed a monkey is in charge with no idea what he is doing! \n\nThe first issue was I booked a room with 2 queen beds and was given a room with 2 doubles. The room is tiny and reminds me of a college dorm room.  I called the front desk and was told that's the way it is now. Great service!\n\nThe second issue was checking in.  They have no lines you just stand someplace in front of the desk and hope to be next. People are all over wondering what to do. \n\nThe third issue was only 3 elevators work in the whole building. The place normally has 11 elevators so imagine the wait times. Each time we dared to go to the room it was a 20 minute wait each way. \n\nThe 4th problem I had was they did away with platinum members checking in VIP.  It's an inconvenience and slap in the face to people that spend thousands at this property to get a benefit taken away.\n\nI forgot the swimming pool is also closed due to remodel but they don't tell you till they get your money.