NIGHTMARE ON FREMONT ST\n\nMy driver dropped me off at the hotel in the back and when I say driver I received a ride alone in a short bus from the airport. I was staying in the Carson tower and when I walked in I was informed to go to the Carson tower registration. \n\nSo I started walking through the craziness of a Vegas Casino. Maneuvering around tired people who are drinking a lot and losing too much money. They are like rats trapped in a box for 4 days and 3 nights and are in no hurry to go anywhere. But I pushed on and made my way past the mayhem while dragging my suitcase to get to the Carson tower for check in.\n\nWhen I arrived at the Carson registration desk there was a sign that said Desk closed. Check in at the Rush Tower. What? So now I had to go back through the mayhem again. I pushed through and when I got to the Rush Tower there was a sign that informed me to check in at the Gold Tower registration because the desk was closed. What?\n\nAt this point I felt like there were hidden cameras laughing at my every move. I took a deep breath and decided to look for the Gold Tower registration. I asked the lady running the high roller Keno room and she pointed me to the VIP check in door. I knew this wasn't correct but I was frustrated and I was going to make it work. \n\nSo I walked in with my frustrated face and informed the staff of my wild goose chase I had just been on. I also dropped the Keno ladies name because it's always good to drop a name. I believe they took a little pity on me but the staff was very unapologetic to my dilemma. They were also very unfriendly and it was probably because I wasn't a high roller VIP. I did ask them if it's normal to send guests on a scavenger hunt to check in and they looked at me like it wasn't a big deal. I then asked if they were going to fix the incorrect signs and they told me no. After 10 hours of no sleep and traveling I had no more fight in me but I do know this was wrong. \n\nUpon walking to my room I finally walked past the open registration desk for the Gold Tower. I will say this was a frustrating way to arrive at a hotel. \n\nSo I get into my room and start unpacking my bag. I then go to the bathroom to wash my face and realized someone had used the bathroom. Yes someone sat on the toilet seat, used the toilet paper, unwrapped the soap and used a clean towel. I'm too exhausted for this. I called down and spoke with the front desk. I also asked if I could be moved to a new room. Of course my request was denied and a maid was sent up to clean my room. A housekeeping manager walked in and told the maid to clean my whole room including the sheets. She was actually nice and hard working. So I left my room for an hour to let the maid do her job. \n\nDay 2...I wake up early and leave to get my work day started. When I arrived back 4 hours later my room wasn't clean. I spoke with the maid in the hall and she said they would clean my room by 1pm. She even wrote me on her list. I came back to the room at 2pm and it wasn't clean. I called Housekeeping and they said they would send someone up. I got back to my room at 5pm and it was still dirty. I called and spoke with a manager who promised to take care of it and my room was finally cleaned at 6pm. Honestly is it that hard?\n\nDay 3...It was my only day to sleep in and the maid bangs 5 times with the vacuum cleaner even though I had a \"Do Not Disturb\" sign on my door! Was it necessary to ram my door that many times? It was just rude. She knew what she was doing. \n\nDay 4...The room was prepaid by my client but for some reason the hotel decided to charge my credit card. I called down to the front desk and they were no help. The girl on the phone was rude and unhelpful. Then when I went downstairs that same girl was there. She was mean to me because of our phone call. I asked her to only see a copy of my bill. She printed me a bill with my credit card charged. She then slid open a drawer where she had her personal cell phone and started texting. This was incredibly rude & why would you do this in front of an upset customer. I did snap a photo of her displaying this unacceptable behavior. I really believe the staff needs to go through a hospitality travel course because they don't get it. \n\nThe hotel staff doesn't have any good customer service. The employees seem unhappy and it translates into the bad customer service I received. In all of my travels, I've never seen a more incompetent  staff, then here. \n\nOn another note: the room was nice. I was expecting dirty old gross Vegas but that is not what I received. The casino was very modern. The pool had a shark tank in the middle which was really cool. You could even water slide through the middle of the sharks. This place wasn't what I expected. It's just sad that the customer service isn't there. I score hard on being treated nice and the Golden Nugget failed on every level.