Wow. \n\nFor a company that constantly talks about its commitment to customer service, I have to say, this is one of the most abysmal experiences I have ever had. \n\nAfter placing an order for in-store pick up, I promptly received an email indicating that I would receive an email within 72 hours, advising me of pick up availability. After five days, I tried to contact them: no dice. I emailed, tried to call (couldn't even get through), and used available social media channels to no avail. I tried calling again the next day, and was queued for 20 minutes before reaching a person -- who promptly put me on hold again to \"research my order.\" \n\nAnd was basically told \"whoops.\" \n\nNo order delivery, no idea when I'd be made whole, no effort to resolve - and oh, by the by? My account had already been drafted of payment for the items they couldn't tell me when I'd receive. \n\nIn my attempt to cancel the order, I was advised it would be seven to ten days to return my funds (yes, 7-10 days!). \n\nThat was 15 days ago, the funds STILL haven't been returned, and when I called to try to resolve that, I was again told, basically  \"oh, well. Can't help you.\" \n\nA singularly awful experience all the way around - and now, I guess I'm just out the money, since they refuse to provide any tracking or verification of the funds' alleged return to my account. Lovely.