If I could give a negative star rating I would. I will say that I have had 4 previous experinces with 2 stylists who were great. they were patient with my 3 year old and gave him a great cut. Then today happened. Like the other reviewer stated long wait time, stylist looked at us and walked into the back room. when she finally appeared I wished she had stayed in the back. My 3 yr old sat for the trimmers but started to cry when she got the scissors. I kept looking at his hair and something was off, I finally realized she went over an inch too high with the clippers and it was uneven in the back beyond repair. How do I know this, my parents owned and operated a salon for 20 yrs, I spent many days after school sweeping hair! When I called out her mistaked she claimed it could be blended. Finally another stylist came over and had to give her instructions on how to fix it. That tells me she is an inexperienced stylist. She continued to make it worse, now my son is in full meltdown and if she moved any slower she wouls be stopped. I finally told her to buzz his head. Then she refused to clean up his neck and trim his ears all the while saying it was his fault she did an uneven cut with the clippers. Really we blame 3 yr olds? She continued to argue then stomped into the back room. I packed up my kids, some 20 something mgr appeared and while she was asking what happened stylist 2 chimed in. At this point I an livid and yelling. Long story short they jacked my sons hair to the point it had to be shaved, NEVER once said SORRY and continue to blame it on him. I left without paying. The punch line, I called my husband and told him the story and he asked me what she looked like. I described her and it turns out that 3 weeks earlier she cut my husbands hair and jacked it so bad that when he walked through the door I burst out laughing. It was probably his fault for moving.LOL I will never be back an will tell everyone with an ear to avoid this place like the plague.