I really Really Really Wanted to like this hotel. I know M.C. had the fire on the top floor which gave them (the insurance money) and the perfect opportunity to display a new brand to cater to their higher end market. \nUnfortunately, my reviews echo that of the lackluster Staff and accomodations\n\nIf you were to pick between this hotel and the less expensive Mandarin Oriental, \nthe clear winner here is M.O. Dont waste your time with Hotel 32. The problem here is that they just took staff and tried to train them to cater to the needs of Hotel 32 Clientelle, but it just doesnt work. And this goes from everything to the Driver, the VIP services desk, the \"suite assistance\" and Lounge attendants. \n\nCheck in:\nThis was a complete disaster-\nThe driver picked us up from the airport as planned, and then it all went down hill from there. I asked the driver where to go once we got there and he said \"inside\" and pointed that way after giving him a $10 tip. We saw the check in desk and in we went. After a brief wait, we checked in, but the check in lady was surprised we didnt go to Guest services where we were supposed to check in. We tried to check in and they gave us a very tiny studio. I mentioned we had a suite and she said, no, you dont.\nI told them poliety to please check the reservation and she said, \"this is what you booked, the studio\" Mind you, I booked directly with M.C.\n\nAfter much back and forth, she finally made a phone call and gave us the accomodation we paid for...or so we thought. We had requested a Bath and of course, our accomodation didnt have one. Then it went more down hill.\nShe asked us if we need help with our luggage and we said yes, and she said to go by the elevator and wait..which we did..but nothing....\nnothing after 20 min. I went back and requested bell services again but I was just told to \"wait\" Again, nothing.\n\nTaking our bags, we went upstairs...\n\nWe were told by the front desk staff we would be greeted by a suite assistant to show us around, but this never occured. We found the room of course and only to realise at this point there was no bath tub. I didnt want to start the back and forth again because it was my fiance's birthday and I was just like, \"to heck with it\". \n\nRoom accomodations are nice. Simple and stylish. Not too big, not too small. Just right. Shower is very nice, but ours didnt work properly. I can echo the other reviewers that the sinks Do not drain (yes, you will read this in other reviews as well). Maybe because we are on the top floor, but yeah, still annoying. \n\nWe walked out and then we were greeted by A suite assistant. there is a very small lounge up there from 7 - 11pm you can get 1 or 2 hors d oervres.\n\nAgain, this is a VERY simple set up. No free alcohol, no cheese and crackers. just pot stickers and some cheese cake in a shot glass. They have a tv and some couches. An Attendant but she was quiet and didnt offer anything.\n\nOur Suite assistant asked what time we would like house keeping. We said after 11 but of course, they started knocking at 9AM. I don't know. \nLater, while printing my boarding pass, I met Christina and also Joel. Special shout out to those two who are extra helpfull. They work in the Hotel 32 and were able to print out my boarding pass and also hear some of the frustrations. While Cristina did seem to be concerned and made ammends, she did say \"this is the first Ive heard of this\" but if you read the reviews below, a lot of what Im saying is echoed below in other reviews.\n\nThe VIP lady downstairs in VIP services (the one with the new york accent) seems to act as if you are troubling her each time you speak with her. She also cant read. I asked her to read back my confirmation and she had to read it 3 - 4 times before getting it right. Nothing wrong with dyslexia, of course, but its hard to confirm a reservation when you have to go over it so many times clearly and they just dont get it.\n\nAll in All, take your accomodation to Mandarin. You will at least be treated like a human being there and wont have to worry about so many mishaphs. I wanted to like Hotel 32 but I know we wont be back anytime soon.