I had a TERRIBLE experience here. I had a mani-pedi done with a friend and everything seemed to be going fine. Once our mani-pedis were complete, the woman who did our nails asked for a tip. We both gave her a 15% tip but she said that was not enough, as we needed to tip her and the man who  massaged our hands. Fair enough. My nails were under a dryer and my purse was on the bench next to me. The woman literally REACHED INTO MY PURSE and pulled out my wallet. I asked her what in the world she was doing and she said she was just being considerate of my drying nails. I took the wallet back and opened it to get a tip out for the man. She then LOOKED INSIDE MY WALLET and pointed to the $20 bill. I said \"No, I am using a Groupon today and that would be about a 70% tip if I gave you that.\" I gave her a $5 bill to give to the man and she kept badgering me and my friend saying \"I want the $20. The $20 will be a good tip.\" I gave her the $5 and she refused to take it saying it would not be enough. She continued this for 5 more minutes. I then asked for the manager because this woman was clearly ruining the fun day my friend and I just had. The manager gave us $10 vouchers for the \"next time\" we came to Lo Ann, but we both agreed these coupons were pointless since we would NEVER come back. A truly awful experience. Also, my nails chipped the next day.