I have been coming to this office for the past 12 years.  Although I do like my Cardiologist (Dr. Hines), I cannot remember a time when I have had to call to make an appointment that I didn't have a problem with the scheduling department. This office is very unfriendly.  The staff act as though they are doing you a favor and that you are putting them out.  \n\nI had to call to make my yearly stress test (for which I had to wait over 6 minutes on hold before I got to speak with a person), she asked for my phone number \"in case we get disconnected\", she spent the next 4 minutes trying to find an available appointment time and then proceeded to question as to whether I was \"authorized\" to have this particular test.  After I explained that my doctor had ordered it, she said \"just a minute\" and put me on hold.  After being on hold for over another 6 minutes, when it seemed she was coming back on the line, I was actually disconnected.  I waited a few minutes to see if she would call me back.  Then I called again, only this time instead of being told to wait the message went to a recording that said they were busy and if I would leave a message with my phone number, someone would get back to me immediately, that was 6 weeks ago and I never received a call back.  \n\nIf you have the time to waste and can deal with the disorganization and lack of good customer service, this is the place for you.  I will emphasize here that I find my doctor very good and have hung in there because I like him.  However, there may come a time when I just can't deal with the front office staff any longer.  They are so busy there, that they seem to not care as to whether they are inconsiderate to a patient because they don't have to work hard to find a replacement.