I went in there because I really needed a hair cut for school pictures the next day. The girl that checked me in didn't know how to work the computer, or the credit card machine. When I mentioned a defuser for my bleached blonde she was confused about what I was talking about!!! When she cut my long blonde hair she wet it down and then took half an inch off and re-layered it. I paid and left with it wet which was odd to me. I went grocery shopping and when I got home it was dry and my hair looked like a hack job! It was not blended and it looked like a kid at cut it. It wasn't even and you could see the obvious layers and cutting lines!!! I was pissed. I went back in to get it fixed the next day and thank God Rachel was there and she styled and fixed it. She had to take off another half inch of my hair so that it would blend, that's how bad it was cut the night before by the other girl. It took her over an hour to fix it. While I was there I watched a lady with purple hair cut three other people's hair, she washed their hair and cut it wet and didn't even dry it!! I'm sure their hair didn't turn out! Rachel gave me a business card and her number and she is the only one I will let touch my hair. I plan on going back to have her touch up my ombr\u00e9 soon as well. \nLadies with long thick hair beware!!! Rachel seems like the only girl who knows what she is doing!