Today I went to return an item. There was no line at customer service and 3 associates behind the desk. One was on the phone with a customer, one was messing with the register but no customer was there and the third appeared to be a manager. I stood patiently waiting.....the manager walked away, the lady continued her conversation on the phone and the one who was playing with the register, answered the phone and then hung up and said she was going to take a cart back to receiving. She too walked away! Not one of them even acknowledged I was standing there. In fact the one who went to receiving avoided eye contact purposely as she grabbed the cart near me and walked away.\n\nWhen the lady ended her phone conversation she said \"I can help who's next\". I was still the only one in line. She never greeted me or apologized for the delay.\n\nTo top it off, my return (with receipt) was purchased on a prepaid visa type card that you dispose of when done. When I told her I no longer had the card she said if it won't let me give you cash then you will just have to keep it! What? No store credit even? Well the drawer popped open and I got cash back. \n\nWill really have to have a specialty item that I can't get elsewhere before I return.