This morning my sister and I went to Yola's for breakfast before work.  I ordered a soy latte.  My sister ordered a frappe. We took our number to a table near the front, and the barrista, a youngish woman with dark hair, brought out my drink after about ten minutes.  This wait was obviously longer than what you would have at a coffee shop such as Starbucks, but because of the independent family-run nature of the business we were understanding of this at first.  My drink was made in a mug instead of a to go cup which would have been fine but like I said.  This was supposed to be just a breakfast stop. My drink tasted good and seemed to be what I ordered. My sister was not so lucky.  After over 30 minutes we really had to leave and she had still not received he drink!  Only about five customers had come through after us.  The workers were very disorganized and even though we had a number for our order the servers kept bringing us items that others had ordered.  Finally I went up to the counter to get a to go cup which the barrista reluctantly gave me.  My sister then asked about her drink.  The barrista, who had taken her order, was very confused about what my sister had ordered and couldn't seem to figure out how to make it even though it was on their menu.  The barrista did not apologize and she was pretty rude.  When she finally handed my sister a drink it was not only not a flavored frappe like she had ordered but a some kind of hot drink which my sister threw away as we left furious.  This is not our first bad experience with Yola's.  We kept going back wanting to like it, and sometimes their food, drinks and service are ok, but enough is enough.  The bad service and sometimes hostile staff ruins any other appeal this place has. Needless to say we will not be going back to Yola's.