I purchased a special order couch and matching recliner Oct 6, 2013.  Was told it would take 6-8 weeks.  It took a little longer than the 8 weeks.  I had to call them on this issue.  Not a real big deal.  They called me a week later and let me know my furniture was ready for pick-up.  My boyfriend went to go pick it up with his truck.  All went well until we got it home and realized they gave us someone else's  couch.  This was around 5pm on a Saturday.  My boyfriend immediately called and told someone at the warehouse about our  dilemma .  Her response...and this is why I am writing this review!!!  She told my boyfriend to bring the couch back and get ours.  Ok, first of all we had a very difficult time getting that couch off the truck it has two built in recliners.  Luckily, it never made it into my home only my garage, that where I noticed it was NOT my couch when I unwrapped it.  We needed some more manpower to carry it into my home.  I told my boyfriend when he called them they need to come and get this couch, someone is missing it!  Bring mine, free of charge and ASAP!  So, when  she told him this , his response. \"That's not acceptable, I need to speak to someone else in charge.\"  Which is what he did and they said they would pick up the couch and bring ours to us the same night (that night).  For this woman, I am grateful that there is someone at Walker that knows right from wrong or probably looked it up on the computer and realized that's where the missing couch went and they cant possibly expect us to return someone else's couch in a timely manner or safely.  I know we didn't sign any paperwork for that!!  We did get our couch that night within the hour.  This was learning experience for me.  Don't ever try and pick up any type of recliners yourself unless you have the manpower.  HEAVY!!  My boyfriend will from now on check the labels on the furniture before he takes anything from a warehouse.  The labels were clearly printed on top of the couch and recliner, two different names and customer numbers!!!  Bad customer service Walker  but, at the end taken care of by one good employee .