Never shopping here again, they have the worst customer service. Not only do they have these ridiculous policies that makes it absolutely impossible to return or exchange, on top of that they make you feel like they are doing you a favor even when you are within your right (according to their policy) to return or exchange. They do not care about the customer. They are polite and all smiles, but with following comments like, \"sorry there's nothing I can do. Want me to get the manager?\". Just so you can be told the same thing all over again. They will not work with you but against you. First time and last time I shop at a BestBuy. Their policies are strictly for their own benefit not the costumer. \"Hello, buy our stuff now eff off!\" With a big middle finger.\n\nAdded info-- Went to a different Best Buy with my problem to see if i would be told something different and they were actually expecting me. The first best buy I went to, I guess, called all nearby Best Buy about expecting a certain person with my problem. They asked me if I was at that location and if I was that person. Wow. They do go all out to make sure you don't get any help. Ridiculous. Lol.