Like the majority of nail salons, it's hit and miss each time unless you go to the same person consistantly and they give you the same service each time. \n\nI've had a gel manicure here twice. On the phone, they are not so much concerned about customer service, quick and to the point. In the salon, everyone says hello when you walk in, and goodbye when you walk out. The manager is very good about making sure everyone is comfortable and that you're offered water or a soft drink. \n\nThe lady that did my nails was very sweet, but she did not understand English very well. She was still as helpful as she could be, tried to make conversation the best should could, and she was genuine. The only downside is she didn't pay attention that she was painting over my cuticles, so it grows with a lump and it makes your gel chip on the bottom. I tried to tell her, but she didn't really understand. I don't like complaining at all unless someone is blatantly rude or just doesn't care. Some people don't care as much, but I have OCD issues. Other that that, this place is reasonably priced, very clean and nicely decorated.