Meh. I've experienced better.\n\nYup, I don't think this is a 5-star hotel. I was unimpressed, and here's why:\n\n1) Took almost an hour to check-in. \n\n2) Requested a non-smoking room, but instead received a smoking room (11th floor) when the front desk told me they the non-smoking rooms were all unavailable. After leaving the lobby, I spoke with my co-worker, who waited behind me in line to check-in that went to another front desk representative, actually received a non-smoking room (30th floor). My front desk representative did offer me that they would switch me to a non-smoking room the next day because Housekeeping clean the room around the clock, and that they would leave me a message on my room phone with the new room # the next morning and I can just pack up my belongings and move effortlessly. That never happen.  \n \n3) I saw a bug crawled up on the left side of the bedsheet the first night I was there. Eek.\n \n4) Two lamps in my room did not work.\n\nI completed an online survey shortly after my stay (in March '13), and let the Guest Relations personnel know of my experience. They've offered me an upgrade to a Corner Suite. \n\nHow thoughtful of them. It would work if I decide to stay with them in the future. However, I really don't see myself returning to Aria. It's just not my cup of tea.