just returned from my stay this weekend. i thought the hotel was very unorganized. i got locked out of my room 'cause the the night lock/ hatch got stuck on the door without anyone being in the room. i called the front desk all day to get my luggage out of my room which had to be done asap since they gave me the wrong rooms the night before (i booked 2) and i had to switch rooms. they didn't understand what the problem was with the hatch and assumed i couldn't get in my room 'cause i already approved the room switch however the key still worked but the hatch was obviously not letting the door open all the way. even room service employee was trying to figure out what was up with my room door and how the the hatch was on. she said i should call the front desk 'cause she had to clean it. when i finally got through to the front desk for some reason instead of sending maintenance they sent security. finally i saw a maintenance man walking the hallway and told him the problem and he fixed it in seconds. even checked the room and said it was probably haunted. and the room switches, i waited all day for them. they kept saying theyll be ready in an hour, then half an hour, then half an hour later they would be ready in another half hour. i basically just wasted my whole friday on room switches and waiting for someone to fix my room door so i can collect my stuff. it was kinda disappointing because i've stayed here before and really liked my experience. don't think ill return to this hotel. i have had way better experiences at other mlife hotels. \n\nThe rooms were clean and there was a lot to do within the casino during my stay. in addition, my previous experience was really good which is why i decided to give 3 stars. I don't know why I was having so much bad luck this time around.