I went into this Midas yesterday for an oil change and had a VERY bad experience - I came home and wrote to customer service and I guess it goes right to the store...not sure what good that does: here is my letter and the VERY unprofessional response I got from Dennis Robbins:\n\nMy letter to customer service: \"I came in today for an oil change and to have an oil leak checked. I have been in before and dealt with Guy Walker who was always very helpful and nice. I came into today and got a very rude reception - not by Guy - he wasn't there - I told the gentleman I needed an oil change and the reply was \"hey I can't just pull a guy off of a job just to change your oil!\"....what....first of all it says NO WHERE on the coupon that I need an appt (never had one before)and this guy told me he was basically busy for the next few days.....and 2nd of all DON'T OFFER A DEAL THEN!!!!! I was willing to wait to see if he had a no-show but after his bad attitude I told him I would take my biz elsewhere. I have lived in AZ for 2 years and have YET to find a friendly, reliable mechanic to work on my car.....I will now give ALL of my biz to Marshall's Service Center in Scottsdale - even though their prices are higher they are kind, courteous, professional and do a GOOD job without complaining or being rude to customers! There is NOTHING more that infuriates me than BAD customer service...as you can tell!\"\n\nMr Robbins VERY unprofessional response: \n\"Maam IF you had read your coupon, it states that an appointment is recommended but not required. i guess you failed to see that.But i have a great customer base that understands total maintinance, not just oil changes. If You had read and called to make sure that a bay was open, i would have fit you into the schedule. I guess ill just go into my doctor next time instead of making an appointment. Good Day\"\n\nHe was RUDE, UNPROFESSIONAL AND CONDESCENDING to the WRONG WOMAN! I will NEVER go to ANY Midas location again - I have put a call into the corporate office to see if this is how they train their franchisee's to treat their customers! DO NOT GO TO THIS MIDAS!