The service in these stores depends on the local management and individual sales persons. You can get a very personable geek who'll talk your ear off, or you can get someone like the guy at this store who clearly didn't want me to have my phone worked on 1/2 hour before the store was due to close.  I had bought the phone from them and called to tell them it was faulty. I needed a software update and was told it would only take 15 minutes.  When I arrived, this guy tried to say it would take over a half hour and I should come another day!  Puh-leeze! The place wasn't crowded or anything! \n\nI informed him that I already knew it would take only 15 minutes and he suddenly found someone to update the phone.\n\nThese stores always seem clean and organized. This one had a lot of products on display so i was able to look around while the phone was being updated. The guy who worked on the phone was very nice and informative about  what he knew of the phone.  You know, it's really the staff who determine whether you want to go back to a particular Verizon store.   Other than the one guy who tried to avoid helping me, my experience was decent.