I stopped here out of annoyance of having to wait at another salon & wanting to get the ordeal over with. I wanted a trim, I didn't need a trim. \nI walked in and was told 10 minutes, I was okay with that considering the place before offered a 45 min wait. \nI was promptly greeted and seated after the 10 min wait. I explained I need a trim because I was getting my hair done in twists the next day. The stylist offered to do a protein treatment and I agreed because I understood its benefits. Prior to beginning the treatment I stated I wanted to retain length versus being even!!\nWe proceeded with the conditioning process and everything was okay until the trimming process started.  Somewhere in my spirit it felt wrong as I watched the ends fall to my shirt. I made a comment about it being too much and she assured me it was just 2 ringlets nothing more. Once she got to the front my heart begin to panic as I realized that her method for cutting was so wrong...at that point it was too late. \nI paid and I left, due to me having a delayed response with things I didn't truly see that her trim equaled more than 1 & 1/2 inches of my hair being cut off due to her IMAGINARY split ends until later!!! I'm beyond distraught as I went from 3 inches to almost bra strap length in less than 3 years with no trim, to be knocked back a bit. I went in hoping to increase my efforts in achieving a solid bra strap length before the year was over. Her CUT vs TRIM set me back to the length of my hair in the winter time. -sigh- ughhh I hate it!!\nThey got 2 stars for being nice and readily available but I despise this trim, regret it. Enough to make me finally sit down and write a review. I've done a lot that needed a Yelp response but playing with my hair just set me off completely!