The first 3 times we boarded our dogs here we were pleased with the care they received. My only complaint those times was that the boarding area smelled horrendous, like a dog pound or something. A dog smell is understandable but the smell it had seemed like it wasn't cleaned very often. We used them anyway because money was tight & they were affordable. Each of those visits, we were encouraged beforehand to bring whatever items would make our dogs feel at home & when we arrived, they let us go back & unpack their things & put them in the kennel ourselves. \n\nThey keep each dog's belongings & food in their own large container with a lid, & I appreciated this organization. However, the last time we boarded them, we packed them each a bag with a blanket, a couple of their toys that they could keep in their kennel, & their food. On our last visit, I waited for the invitation to go back & unpack the dogs & she told me they were too busy for that but she would make sure they got all of their stuff.\n\nWhen we went to pick them up, 4 days later, the girl opened the container to give me their belongings & she handed me both of their bags...still neatly packed away like I had given them the day they arrived. When I asked why they hadn't at least given them their blankets her response was to chuckle & say, \"Sorry, we forgot.\" So, for 4 days & 8 meals, they moved each dog's packed bag to get to their food & it never dawned on anyone to actually GIVE my dogs their stuff. The thought of them alone in the kennel for 4 days without so much as a blanket made me livid. This was definitely the breaking point for me & we will never use their service again. \n\nI also had a problem on every visit with them trying to charge me about $100 more than the rate I was quoted in an email & each time I had to show them the email & wait about a 1/2 hour for them to go into the house & discuss it with the owner (who I was never allowed to meet). They did give me the overcharge back but they were very rude about it. This routine happened on every single visit. \n\nI'm not saying this is a bad place or that I wouldn't put my dogs here if it were the only place available but since there are so many more reputable choices in town, I'd recommend going somewhere more professional. Yes, it's a \"cute\" place but I feel like the veneer is just a bandaid to some obvious underlying problems because they always seem short staffed.