I went to Hard Rock Cafe for the first time with a coupon for a $4 meal. (Legenary burger, fries, and soft drink) The only positive is that the food was alright. It was good for the $4 I paid, but not the $15+tax and tip it was normally.\n\nThe cons:\n- The customer service was laughable. Our waiter come up to my guest and I, who both had empty drinks at the time, and said \"Good? Good?\" with thumbs up. My guest asked for a refill and specified that I needed one, too. Later in the meal when both of our drinks were totally empty again, I asked for a refill. He only brought one for me, so my guest and I shared my drink. He clearly couldn't care less. \n- The burger was dry, like it was previously frozen. It definitely didn't taste fresh.\n- The veggies on the side to put on the burger weren't crisp. I usually like lettuce on my burger, but not their wilted lettuce.\n- The fries weren't seasoned and they weren't anything special. I'd compare them to Wendy's fries. \n- The music videos they play are awful. For being the Hard Rock Cafe you'd think that they'd play some well known rock stuff. ...nope... my guest and I were there for almost two hours and there was only one song we recognized. While I'm not a music expert, my guest is. To top it off, their bad music is so loud that you have to yell to talk to someone across the table. I expected loud music at the Hard Rock Cafe, but not bad loud music.