I was a loyal customer of this Discount Tire up until this week. They replaced a wheel for me in 2013 following a car accident. They offered me a hubcap, but I wanted it to match the others, so I was very explicit with them that I would be purchasing a factory hubcap. When I purchased the first hubcap off ebay, it didn't fit properly on the wheel, and I assumed I had purchased the wrong hubcap by mistake.\n\nIn May, when GM recalled my car, I ordered a factory hubcap through my dealer to make sure it was right this time. When that one didn't fit, I realized the wheel was the problem. When I called Discount Tire, they said of course it doesn't fit, you have one of our stock wheels on. Had it been explained to me that the wheel wouldn't fit the hubcap I was VERY clear that I wanted, I never would have purchased it!\n\nThey assured me this would be fixed, and that they would not only order me the correct wheel, but would take off the cost of the wheel I had already purchased. I gave them a month, and called back to inquire as to the status of my order. They explained that they  had placed the order, but since they ordered it from the factory, they were waiting on GM to ship it. I got the same story again in July, and August. When I called again this month, I was told that they didn't have an order for me out at all, there was no note on my account about any of this, and they had no idea what I was talking about. I either fell through the cracks, or someone decided I simply wasn't worth the trouble or the money I had spent there.\n\nI am livid, and will never give this location another dime. I contacted another discount tire, and they got me a new wheel by the next business day, no hassle!