I have been a loyal Pei Wei fan since 2007 and have dined at their locations across the country. This location is BY FAR the worst in terms of speed of service and being on top of their game. I moved to Las Vegas back in October and this Pei Wei is very near my home. I like to order online and pick up my order on my way home. I tried to give them the benefit of the doubt the first few times, but I am about fed up with this location. I'm wondering if their parent company's recent financial woes and restructuring have affected all of their stores. I did notice that they've done away with the plastic cups used for dine-in beverages and have gone exclusively to disposable paper cups.\n\nMy main \"beef\" with them is the fact that today I placed my online order at 5:33 and received a confirmation that my order would be ready by 5:55. My order is normally ready at other locations WELL before the promised-by time, however this location's sloppy staff just doesn't get it.\n\nToday I received my order at 6:05, more than 30 minutes after placing my order. Some might say I am being way too picky, but it is all about pleasing the customer, and this location falls short of this consistently. The staff is ever changing (including management), so I'm not sure what the story is here.\n\nThe food quality is still good, however I noticed today I had no condiment bag with my order that usually contains sauces and fortune cookies. It looks like Pei Wei is cutting back, and that is not what I would expect from this chain.\n\nI hope corporate will take a look at this fledgeling location.