We were invited to a friend's surprise birthday dinner at BWW yesterday. The guest of honor and his girlfriend (the planner) were running late, and the wife and I ended up being the first people from our group. We were told to ask for our party's table, the hostess said they don't take names/reservations, and she didn't know anything about it. Turns out, the General Manager either doesn't know how to inform her employees of group reservations, or her employees just don't know how to do their jobs. After the rest of our experience, I am leaning toward incompetent employees.\n\nOnce the planner called and talked to the hostess and explained everything to her, suddenly a group table was set up. We were seated and had our drink order taken relatively quickly. That first round of drinks turned out to be the ONLY one I got. If you aren't drinking alcohol, the waitstaff does not care to check up on you. And, one of their families or close friends was a table over from us, you can guess where the service went.\n\nI have been privy to many large group activities with menu based ordering. Intelligent staff will either section off the order or at least make notes as to where the food goes. Not sure if our order taker did that, as the staff that brought out the food would stand, literally, next to tables about 5 feet away from us and use a normal speaking voice asking us who's food was in her hands. \n\nIf you have never been to a BWW before, they are big rooms with maybe a dozen or more TV sets playing sports. Add to that, a couple large parties in the room (one of which was having a great time laughing constantly), the room gets a bit loud. It is OK in that situation to speak up, or get closer to the table to ask where the food goes. Enunciation and speaking up are important too. Many of us could only discern partial words coming out of the server's mouth when asking about the food in her hands.\n\nThe food was OK, nothing spectacular, for us at least. The couple across from us ordered some wings (were brought the wrong type boneless vs bone-in) and one batch had such a horrific flavor she could not stand the first bite. The servers never came by to ask if the food was ok, and this girl was too polite to yell at someone to get their attention.\n\nOur food order included some sides to dip our food in, which were never received, but still on our check. We, of course, had those taken off. The $5.00 \"service charge\" for our large group is a bit of a crock. Had we gotten service, the staff would have been given nice tips. Being that we were forced to pay that much, that was about $4.95 more than they deserved.\n\nIf you want a sports fan friendly place to drink over priced alcohol and eat overpriced food, BWW is a decent enough place to get raucous with your friends.\n\nHowever, if you would like to get what you order, have your drinks refilled AT ALL and enjoy your visit, you may want to go elsewhere.