Below Average\nMenu:\nHotpot              1/5\nService:           5/5\nManagement   2/5\n\nI had tried all three different kind of hotpot here.  The plain one, the special and the spicy one.  The plain one was average.   Anyone who knows how to put water and buy all the ingredients at a Chinese supermarket can make the plain one at home.  The special was awful.  The pepper was floating on top of the soup and the flavor didn't simmer in as it suppose to.  The chef pretty much just put in the raw Chinese herb material in and serve.  The correct way should be cooked in the back with  with a stock for several hours as a soup base.  Not the case here.  Same goes for the Mala flavor (the spicy pot)  You have take extra effort to ask for the condiments such as satay sauce, garlic, chili sauce.  They even charge you for the egg to put in your condiment sauce.  How do people eat a plain taste of the hotpot without the condiment sauces?\n\nThe services was slow because they seem to be under staff.  The waiting line was ridiculously long.  There are simply not enough staffs. \nHowever, we need to give their staffs a lot of credits for putting in the effort of putting up with some awful customers.  An reasonable man screamed at the staff because he refused to give the staff his room number nor proper name to put it to his room charge.  At the end, the customers starts screaming at the staff and no management was brave enough to tell the customers that he was at fault.  I believe the cashiers had put up her best effort to do her job.  However, the failure to see her managers to back her up nor stop the clients from disturbing other customers was a total failure on the management.