I was super excited when my friends told me we were staying at this hotel. 1. It was newer than other hotels. 2. It has two of the clubs I typically go to when I'm in Vegas. 3. They have my favorite restaurant. 4. I heard good things about this hotel. 5. It's also one of the high end hotels. \n\nHowever, I give this hotel a 2. Reasons\n\n1. The shower had water mold ( when you don't scrub your shower pink mold starts to form) I thought to myself are you serious?! \n2. We asked house keeping to bring toothpaste and a towel. Yay they brought the toothpaste but forgot the towel. Good job house keeping for doing your job half way. On top of that when we were talking to house keeping to bring our request up they acted like we were drunk guests who just wanted those items. Not everyone that goes to Vegas gets drunk. So regardless if you assume that person is drunk don't talk to them like they are stupid. Didn't you know that the tone of your voice could be heard by the other person? \n3 . My group went to edc so we were dressed the part. It's pretty easy to get lost. When we got back to the hotel I asked one of the security where encore was. He looked at me and asked are you staying at this hotel? I mention yes I am so please direct to encore. He goes and says \"can you put something on?\" Seriously?!! The staff need to know certain events people wear different things. I should have told security \" yes I can put something on if you direct me to my hotel room where my luggage happens to be.\" Not only did the security make me feel unwelcome but he did not direct me to my hotel room. \n4. I love edm however, for those people that wants to rest you will be hearing music all night.\n\nI must say the beds are comfortable, rooms are beautiful, and the view is great. Seriously it's not worth staying here because of my experience with customer service and how disgusting the bathroom was. I do recommending staying at palazzo