Store manager Clinton does not represent Michael Bollig's vision of friendly or professional as stated on the website. Clinton was extremely rude, disrespectful, and accusatory. While arranging the delivery of my dryer we encountered a miscommunication and the coordination of delivering my dryer became complicated. Instead of Clinton taking responsibility for the miscommunication he made every excuse in the book and tried to pass the blame onto me. As I tried to explain the situation he talked over me, raised his voice and was very condescending. I expressed my dissatisfaction with his lack of customer service; however he did not seem to care. On the other hand, the delivery driver was very nice and accommodating. He waited over an hour for me to get home to make up for the miscommunication. I appreciated that greatly and displayed my gratitude with a tip. I was disappointed to notice a ding on my wall from the installation of my dryer after he left. I guarantee Clinton has cost B&B Appliances a lot of money by his lack of customer regard and therefore loss of future business. He could definitely benefit from some coaching regarding customer service and professionalism. I never post on yelp, but here I am 9 hours later still astonished by the worst customer service I have EVER encountered. \n\nhttp://www.linkedin.com/today/post/article/20130604134550-284615-15-statistics-that-should-change-the-business-world-but-haven-t