Last night I met a friend for dinner.  She had a coupon for buy two appetizers get a free lobster/cheese appetizer.  I arrived first.  Stuck my hand in something sticky, and the appetizer plate was dirty.  She arrives and immediately announces the coupon and orders.  15 mins (or more) passes and the manager walks over to tell us we must order from the wood fire grill to use the coupon - would we like to change our order.  She ordered two entrees and I ordered a salad $15.95.  No thanks!  (Mind you why did it take so long to put the ap order in to begin with).  Another 10-15 mins goes by and he comes back over to try and sell again the \"up order\" tells us there is nothing he can do.  I said, look I'm really hungry are you telling me you have still NOT put in our original entree order?  He says well, no!  We had by now been here 45 mins.  No aps and no order in!  He tries to explain this promo is being audited and he cannot do anything about it.  OK great.  Why are we still chatting and not getting food?  I got up and promptly left to go to Famous Daves.  Food-1/2 price and the place was PACKED and we still waited no time for really great food.\nMind you-I have been to Firebirds many times and have never been impressed with service but, this took the cake.  The food has always been good though.  What a shame!