I've usually had a great experience with Hertz, and although my experience wasn't bad, I wasn't fully satisfied, and it was mainly due to the maintenance of the vehicles.\n\nI had to switch my vehicle twice, and ended up driving 3 different vehicles within a span of two days. The first vehicle, a 2012 Ford Focus, wasn't cleaned and it showed in the dirty exterior and interior. It also smelled like cigarettes inside. I ended up getting a Nissan Versa afterwards, but there was a problem with the E-Brake as it would constantly think it was engaged so it would let off an annoying beeping noise as your drove. Finally, I got a Chevy Sonic which drove great. \n\nThrough all this, the staff was very understanding and allowed me to switch vehicles with no problems. The customer service up front was great, but the problems I've had with vehicles leads me to believe that they aren't maintained the best they could be. \n\nOverall, my recent experience will make me look into what other car rental services have to offer.