I've been coming here for two years, ever since I got one of my puppies. For the first year they were so wonderful. The office staff was so nice, the doctors were consistent and they actually cared about my pet.  About a year and a half ago they slowly started changing. There was a period where I wasn't going because my pets didn't need shots and such. Now that I have a new puppy I have an inconsistent feeling towards the doctors. Some are very nice, others seem like they don't want to be there. And I'm sorry but if you don't want to be there why are you working with animals lives? The office staff is usually friendly but sometimes its just so chaotic and I feel like they need to create some sort of a system. \nMy new puppy had a complication to his neutering and when the office aide called and left a voice-mail, I called back and whoever answered didn't even know what I was talking about. She couldn't track it to the same person and then couldn't even answer my question on the voice-mail! [I.E. \"the voice-mail said to knock him down to 1/2 a pill a day. But when it was prescribed he was already on 1/2 a pill.\"] When we brought him in after his 10 days for his check up the office assistant took him to the back and said, \"We'll put you in a room to see the doctor if the doctor sees any problems.\" Really? You can't let us talk to the doctor for a few minutes after his surgery? When I took my last pet for her spay I was able to. And of course something was wrong with him so we were put in a room anyways. \nPreviously to this I had an apt for the younger puppy, and on the way over noticed the other one had a bloody paw. We held the puppy while the doctor looked at it for 2 seconds and they charged a $40 fee for that on top of the other pets ACTUAL visit. So all together it was $300+. And there wasn't really anything wrong with the bloody paw because she was just fine (oddly though she had her nails trimmed the week prior at this place). \nI'm giving them one last try tomorrow when we get the SECOND check up on my puppies neutering so we shall see. They used to be so great here I don't know what happened.