I'vs shopped at this Old Navy many times.  Prior to March 1, 2014, my shopping experiences had been pleasant.  The floor associates are very nice and really go the extra step to help customers choose the best fitting jeans.  While I have always found the floor associates helpful, the cashiers are far less pleasant.\n\nMy trip on March 1st was the most disturbing.  The store was pretty busy because of the $15 sale on jeans.  Finding a floor associate that wasn't helping another customer was impossible.  I took my purchases to the counter and asked the cashier to check the stores inventory for a size 6 pants for my little girl.  She said there were plenty on the shelf.  I told her I looked repeatedly but was not able to find a pair.  I suggested that the pants must have been on a shelf too high for me to reach.  She then asked me if I wanted to pay for my items, then go back and try to reach the pants on my own then stand in line again to complete a second transaction.  I told her I did not want to do that...that I wanted her to have an associate get the pants for me (seeing as I did not have a ladder) and ring up all my items on a single transaction.  With a very disapproving look, she said \"fine\" and stormed off.  Very unpleasant experience.\n\nWould give five stars if not for the terrible check out service.  My latest experience was extreme but the cashiers have always been less than friendly.  I guess cashiers and floor associates receive different training.\n\nAs a side note, the tiny clearance section allows only a few shoppers at a time.  Any more than that and you could start feeling claustrophobic.