If I could give no stars, I would.\nI need to preface this review by stating that I have been going to Joe Beef for the last half decade. I loved this restaurant. LOVED IT. My husband and I make a yearly trip from NYC to Montreal, and make it a point to go to Joe Beef. And every time we've gone, we've dropped a serious amount of cash on it--we actually save up to do so, because we love it that much.\nWe went this year, having missed going last year because it was closed so the owners could open their new restaurant, and believe me when I say we lamented the loss all year long. This year we took my husband's parents for the first time, and were very excited to have them experience it.\nWhen I say this was the worst restaurant experience of my life, understand that it pains me to do so. And when I say that not only was the initial experience bad, but the follow up and subsequent experience trying to contact Joe Beef for an explanation was worse, please understand what an incredible disappointment that was. When you're a loyal customer who has actually sent friends and family over the border to spend money at a restaurant, has purchased your cookbooks to give to people, and is in general one of the people who has helped you, with dollars and loyalty, get where you are, and you're completely disregarded, there is nothing more shameful or sad. And I say this now, again: you should be ashamed, owners of Joe Beef. And for all those who have had good experiences there, please understand, the second you have a TERRIBLE experience, you'll find yourself on the same side of the fence I'm currently on, and realize that these restauranteurs care about nothing more than your dollars.\nThe experience, to sum it up as quickly as possible: the oysters were wonderful, but they're always wonderful. I found it odd that they've abandoned serving the oyster sauces in metal cups, instead opting for those strange disposable paper cups you get medicine in at the hospital, but whatever. My fault for ignoring warning signs of lower quality. After the oysters, it was all terrible.\nWe waited over an hour for our appetizers. My husband got some kind of spam-like thing with macaroni in it that was oversalted and made me ill to even try, and both my FIL and MIL got a cold soup. Both of their soups came out luke warm. It being a 90+ degree day, and the fact that the AC was barely working in the restaurant, my MIL sent it back and told the waiter it was fine, she would go straight to her main course. We had already waited over an hour for apps, so we didnt want to risk pushing the mains out further by waiting for another soup, and besides, she said it was way too salty for her to eat. The waiter came straight back with the soup, and to cool it down, what had he done? He put ICE CUBES in it. We immediately sent it back.\nWe waited another hour plus for our main course. At this point, we should have left. My favorite dish, the lobster pasta, was missing every ingredient but the lobster, cream, and pasta; my husband's steak was overcooked; my MILs duck was chewy and the sides that came with it, too salty to eat. We barely ate our meal. The bill came (approx $400) and there was an extra alcoholic beverage thrown on there, I guess to push some salt in the wound. Nothing was comped, no apologies, just thanks for your money.\nTHE WORST PART: Husband and I left completely defeated and dejected. It felt like someone had died; it felt like a loss. Our favorite restaurant in Montreal was gone. I went on the Joe Beef facebook page to leave a comment, which was neither nasty nor cruel, and within 10 minutes, the comment was gone: no response, no nothing. Just deleted. I took screenshots of course, and posted something again, screenshots of the original comment included. Again, deleted. No comment. The least they could do was respond to me--even a \"We're so sorry for your experience\" blah blah blah would have been honorable and nice, but no. Nothing. So I posted a screenshot of the last deleted comment, and commented again. I don't think I need to tell you how quickly it was deleted. And that I'm now blocked.\nTo me this speaks to restauranteurs who don't care for their customers, don't stand by their food, and don't respect the people who pay their bills. I've never had an experience where a business has just deleted bad reviews and ignored their customers in such a way. I'm shocked and saddened by the immaturity and senselessness of it. If I were eating at McDonald's, whatever. But to drop almost half a grand on a meal and be completely ignored and disregarded? That isn't right; they should be ashamed. For all those with good experiences, I hope they continue, because I know what a good Joe Beef experience is like, and it is wonderful. But I hope for your sake that you don't ever have to go through what we went through, because Joe Beef has proven he won't care.