I'm generally pretty patient and not one to complain (at least that's what I think, my BF may tell you something else), but we had the WORST experience ever here. The line for the buffet was ridiculous at 6 PM on Sunday night so we we to the Pancake House which was totally empty. Everything was fine when we placed our orders and got our drinks, but then we waited and waited and waited. Our waitress didn't even come by to give us an update. When we asked her what happened to our food she said ALL of these people are waiting for their food and gestured to the 3-4 other occupied tables as if the place was packed!\n\nIt seriously took about an hour before we got our food. When our food came we were informed that they had run out of french fries (wtf?!) and that we would be getting hash browns instead. First of all, how do they run out of fries when no one is there and second, their \"hash browns\" are really home potatoes. Sorry, I'm a stickler for details :) They must have also run out of hamburger buns because my bacon cheeseburger was on 2 pieces of toast!\n\nAnyway, this was the worst restaurant experience I've had in a LONG time. Obviously something was wrong because no one else seemed to have had such a horrible time. In the end, I guess it kind of worked out because they heavily discounted our bill and we only ended up paying $12 for 4 meals.