I'm not really happy with JT's. Missouri mud and Colorado's rocks and snow left my expensive mountain bike a bit of a mess. Also the tires it had just don't hold up well to the thorns and sharp rocks of the Mojave desert so it was time to find a local bike shop that could make things better. I picked JT's based on their location off I-515 at Horizon Drive in Henderson and the fact that they offer extended evening hours on Thu and Fri were a plus. \n\nI dropped my bike off on a Sunday and as they looked it over they recommended new tires right off the bat. The new Kenda tires are good, but it took JT's 4 days to get them in from their vendor which in this day and age seems a bit excessive. When I walked in to pick up my bike they went out the back door and wheeled it in...and this seriously freaked me out. While I've had the bike a few years it was a $3000 bike back then, and it's still got value now and it was left chained up outside? Yeah, not happy about that at all. After paying for the service work I loaded up the bike and headed home wondering how the bike would ride....\n\nSunday afternoon before sunset I took it over to the River Mountain Loop Trail to find out. And to be honest I am not happy. It has a new chain but it doesn't shift right. I was told my top of the line Shimano rear cassette was going to need replaced in a year or so. To be honest this is not my primary bike and it hasn't been ridden all that much. If it's got 250 miles on it I'd be shocked and most of that would be on Katy Trail riding in Missouri or some short stints up in the Colorado Rockies on slow downhill single track descents while stopping to snap pix with a camera in hand. So from the diminished ride quality to being told I may need to upgrade the rear cassette and that my brake pads would need replaced soon...again considering the usage I'm thinking I might want to find another local bike shop for the next time I need service. Specialized doesn't build junk, I didn't buy junk, at the time this was their top of the line, and for it to allegedly need all this service? Yeah...right. And quite frankly my bike still isn't where I would feel comfortable getting it out and going for a long ride. I'm just not happy with it. And with the money I spent...yeah, I'm beginning to think I might have got screwed and not in a good way either. \n\nOh and it clicks under load now where it never did before. And this is on pavement no less for the test ride. Again....I'm seriously NOT HAPPY.