Polite but incompetent basically sums up the service department. I made the terrible mistake to lease a vehicle for the first time and it's not the lease I regret, it's where I leased from: Infiniti on Camelback aka hell on earth. \n\nMy brand new car immediately broke and was without AC in the dead of summer which resulted in my car being at the dealership for three weeks! Both (the time frame for fixing and the breaking of the AC itself) were \"flukes\" and \"not typical\" of infiniti, yeah ok. Fine. They fixed it, so I thought! \n\nThe dual temperature feature on my car no longer worked. 60 degrees and 79 degrees are the same temperature. Any range in between is the same as well. It's either just cold or above 80 degrees. I explain this, am told it will be taken care of then to my surprise I go to get my car and they say everything is fine. They did nothing. \n\nI explain to the random service guy what the now unfixed issue is, he sits in the car twirls some knobs and confirms what I'm saying. He then goes to the dipshit manager who can't wrap his head around the issue and says ,\"why would you have the AC on of its set at 89 degrees?\"  \n\nI admit at this point I wanted to smack his pensive face and needed to remove myself from the irritating scenario.  It was evident that his intellectual shortcomings were not going to change today so I again left with a partially working overpriced car. \n\nInfinities are nice cars, just not mine. \nAvoid Infiniti on camelback if you want a positive experience.\n\np.s. They claimed that they rotated my tires yet the service light still remains on, they can't even handle that.