I have tried to build my own burger, and even tried one of the featured Wagyu burgers.  As far as burger's go, it might be that I just haven't hit the right combination yet, but 5 Guys has a tastier burger by far with much less effort in combining such varied toppings.  There are MANY (possibly too many) choices for toppings.  Some of them don't make sense (poblano peppers AND roasted reds?), some of them are pleasant surprises (fire roasted tomatoes).  The rubs don't add much variance from one to the next.\n\nWhere Burgatory shines is their fries, house-made oils that they use for toppings  on the fries, nachos, and burgers, and their milk shakes are the best I've EVER had.  Granted, I'm not a huge ice cream fan, but I am 38 years old, and I've had my share of milk shakes.\n\nHonestly, the local hype hurts the restaurant in my opinion.  Wait times for a table exceed 1 hour from 3-4pm onward (I've never been there earlier than 3pm.)  The wait certainly builds expectations.  If you allow this to happen unchecked, you'll likely be disappointed as there isn't much special about Burgatory's food.\n\nOne positive is the staff at the Waterworks location (the only one I've been to).  I have never had a server that seems put out by their job.  They've always been free with suggestions (when asked), attentive, and seemingly caring about your experience.\n\nSo...if you're impressed by sheer selection, quality presentation, decent beef, and hype, Burgatory is for you.  If you want a good burger, don't try so hard.  Stick with the basics and try 5 Guys or even Mario's on the South Side.