From one star to three stars in 48 hours.  For the past several months I was having slow internet connections and more recently intermittent service in the early morning.  I was getting increasing agitated with total internet loss for 48 hours.  Far worse (well almost)  than missing my morning tall drip at Starbucks...\n\nUpon calling Cox from a friend's phone two miles away I was further agitated by the \"customer rep\" who wanted me to do the usual routine of disconnecting the modem and router and starting over.  Dah, what planet was the CR  from?  Then all of a sudden I was transferred to another CR who at least understood I couldn't be in two places at once.  This CR checked my connection and there was none.  The CR next checked my modem which was 7 years old and commented they usually last 3 to 5 years.  I had dropped the in-home service two years ago but the CR was able to add it (great joy) so the home service would be \"free\" except for the new monthly fee.\n\nI had to wait to get scheduled to a Sunday morning.  On Sunday morning the internet came back without doing anything.  Again, great joy, so I was assuming Cox had messed up for two days and had corrected the problem remotely.  Did I mention on the original call my neighbor had put her service on vacation and we share the same hub?  I mentioned that to the CRs but they didn't think that was the problem.\n\nThe good news and hence this review was the professionalism of Alberto who arrived early and could see I had a weak signal that could be connections or a failing modem.  Alberto cut and replaced the outside connections and looked at my add on gold plated Radio Shack splitter for the TV that I had installed.  Apparently a no, no or at least not a good idea.  He re-wired the outlet and checked my modem.  He said it was working OK but I should consider replacing it.  I went ahead and replaced the modem and all my internet connections are now fast like they should be.\n\nAlberto gets 5 stars for his understanding of the situation and detective work.  The CRs get 3 stars for at least making an attempt and Cox gets 1 star for jacking up my basic TV package rate.  Did I mention I got Cox for internet seven years ago and TV was added on for $1 per month.  That gradually shifted to $9.95 and now $21.95.  However, little does Cox realize that if I get a new HD TV with built in tuner and it works over the airways then Cox will lose the TV revenue... Don't tell them so I can break the news...