I ordered flowers, a bear, and chocolates for my wife for our anniversary (from FTD). The flowers that were delivered were half dead. The bear looked as if it was picked up at the dollar store with the eyes glued to the top of the head - threads hanging off every seam - and strands of dried glue strung across the surface near the hands, feet, and nose where there was a piece of cheap felt glued on. The chocolates came in a flimsy plastic heart-shaped container (that was broken) that, again, looked as if it had come from the dollar store. The \"chocolates\" were actually an assortment of those little strawberry hard candies, cheap chocolate coins, and other similar novelty candies - not the Ethel-M, Sees, or Godiva chocolates that you would expect for the price. \n\nI called to complain that I did not get what I paid for. The lady on the phone was very helpful. She sent out a replacement arrangement the next day. Sadly, the same company delivered. My wife went to the reception area in her office to pick up the replacement arrangement, bear, and chocolates. The delivery person demanded that she return the items that she had received the day before. She told them that she gave them to her husband to return (I was planning on returning them myself the same day). So, the delivery person said sorry, and took the replacement arrangement back!!! \n\nI called FTD the same day and got a full refund.