Good God. This store is a mess. I'm giving it two stars because it has everything I need. This is me being generous.\n\nI came in to buy a new case for my iPhone, which turned into buying two new cases (one for my new \"let's run a marathon for a charity venture\"). I was exhausted from a stressful morning, so I wasn't quite with it....so I am putting the onus on \"Silvia\", the Apple \"Specialist\" who was \"helping\" me. Help is putting it mildly. I had to deal with her typical condescending attitude (yes, I know...it's an Apple store).\n\nIn any case, she proceeded to sell me two iPod touch cases without correcting me. If I had a normal day, I would've picked up on it, but I was put through the ringer in earlier in the day. \"Silvia\" should've known better than to sell me two different iPod touch cases for my iPhone4. \n\nThere was one positive though. She did help get my phone out of it's current case, which was a bit challenging, but then she undid her kind deed by complaining about how she chipped her nail to other customers and blamed me for it while I walked away. \n\nThis morning, I came back, to return my cases. I saw \"Silvia\", but I chose to go with another \"Specialist\", who was happy to take care of me. This \"Specialist\" then informed all the other \"Specialists\" that they need to keep an eye on what they are selling, and make sure it's for the right item.\n\nTo the new \"Specialist\": Thank you. To \"Silvia\": I hope you took a lesson from this.\n\nEliteness....