This is a hard review to write. So I'll need to rate it on several different criteria:\n\nThe good:\nHotel lobby & rooms: very beautiful, spacious and well appointed. Our family of 4 enjoyed the layout. Very much like an upgraded embassy suites - which works great for a family of 4! The valet people couldn't have been nicer.\n\nOn-site Water park - yay! 2 tall slides, a lower loopy slide (my fave) a lazy river and a wave pool. Free towels, plenty of shade, and decent chair service. Plus a good amount of self serve icy water. Very appreciated. Plus regular pools and hot tubs near your rooms.\n\nThe bad\nThey are trying to save money in every direction, which makes it all seem very thrifty in a luxury setting.\n- Lots of signs and Chatter about buying a timeshare\n- They closed the lobby sundry store before 7:00 pm!!! Both nights!! Posted times were open weekly until 9:30.\n- you are charged a $40.00 resort fee per suite that covers a bunch of stuff you don't need, but includes 2 good items: free wifi (although it's slow) and free water park admission. So it's a wash for me. I don't need the free valet - its a 10' walk, nor the USA today delivered, nor a one way shuttle to the mall.\n\nThe ugly\nI was smoking mad about the lobby store closing before the posted time. My plan had been to stop in after our dinner (we dined in their lobby restaurant) and pick up some breakfast items, plus some wine. Instead we paid $30 for a bottle of wine at the restaurant, and $50 for breakfast room delivery. And on that, it was late, and several items were missing. We had an early appointment, and couldn't use the lobby restaurant. Total bust.\n\nWhen I called the lobby reception to ask about it, they couldn't have cared less. They said \"well yeah, they leave if it's dead\".\n\nThe cost of keeping an employee in there is $15.00 an hour. They would have sold 100.00 based on myself, and the 2 other couples that we're not sure why it was closed. Sadly, this just points to a very inexperienced manager in the economics area. Basically, 1 customer an hour will break it even.\n\nWould I stay here again? Yes. The Rooms are great. But it's just not a high end experience. We ate at 2 of the restaurants, and both were marginal at best.\n\nIf you have kids, stay here. But don't eat here (it's really overpriced for crappy food). And do use the coupons they give you!