2 stars based only the delivery experience... \n\nProduct quality is OK that warrants a 3 or 4 star rating however you need to get the product shipped to you and that's where they loose major points! \n\nThey can't give you a good time window for delivery, they call you to confirm in the daytime and call you back after 630 to give you a time window which would be OK but why make the first call when the 2nd call tells you what you really need to know. \n\nYou can't say I want a delivery in the AM or PM, you can't request a time window, they tell you that your delivery is based on your location, they start with the farthest out and work their way back in... problem is that the drivers re-arrange their routes to better suit their needs so in essence you may as well plan on being home from 8am to 8pm because you'll never get lucky enough to have an actual delivery window. \n\nThe flaw in their system is what gives them a low score... fix deliveries and I'd be willing to change the rating. Also to be clear, I've purchased from them several times, the fact that I have an open credit line with them and the quality of the goods is (no pun intended) good, makes me go back but the experience is always soured when I get the person on the phone telling me that it's their way or no way ... so basically you get what you get, stay home all day and hope that it's OK when it's delivered! \n\nSpend less money on TV advertising and ramp up your delivery operations!