My husband took our vehicle in to get a car wash last week. After they (thought) were finished came in to get my husband to show that one of the windows had fallen down into the door. It is an older vehicle so this is a possibility to have happen...interesting part is that it is a new window and track...there should not have been a problem. My husband explained that this WAS a problem and the \"customer service\" person then said, \"Well, it's not MY problem.\" Anyone that has any customer service skills at all knows not to say something like that. After my husband settled down from that whole episode he looked more closely at our vehicle only to find that the vacuum job was horrible. There was also still debris on the outside of the vehicle. My husband normally washes our vehicles and this is exactly why. The unfortunate part about the whole thing is that my husband was just getting it cleaned so we can turn the vehicle over to the person who is buying it from us. We will never go back to this car wash again and the experience is just a strong reminder of why we wash our own vehicles.