Terrible!! Lets get straight to the point. She looked at my nails and I said \"Do not make them shorter just even them out\". She stuck one hand in a cold water bowl and took my other hand and starting hacking away at my nail in a way that I am sure will make nails split...and it hurt. So i stopped her and asked her not to do it that way so she did and continued to make my medium length nails now short. HRUMPH! She switched hands and pushed back my cuticles so hard that it hurt, barely trimmed cuticles and then repeated on other hand. Then scraped my nails underneath to clean and about made me bleed. I am watching in such amazement as she is totally disregarding anything I have requested. Then she starts bad mouthing the owner! Next, she starts to paint my nails and I had to stop her to see if she could trim my now dry, white skin around my cuticles that is in plain sight!! She acted like it was not a big deal and trimmed maybe 2 pieces. I let her finish painting and got up to leave before they were dry. And, btw...another client got up and left from her bad experience as well. i should have walked out too!!