The reason I Yelp is for entertainment and because I use the reviews from others to choose where I spend my money, so I like doing my part by sharing my own experiences. My intention is not to get free stuff. Ever. I rarely write negative reviews, and the reason I wrote a negative review for Zoe's was because I believe the conditions of the restaurant were a health risk. That being said, here is my update. So one of the managers from Zoe's asks for my phone number so he can find out more information. I give it to him, willing to share my experience. He calls me, hears me out, and apologizes. Then he asks for my address so he can send me a gift certificate. Unnecessary, I tell him, but nice touch. So I give him my address. Now, 2 weeks later, nothing. I messaged the customer service person who had contacted me initially just to let her know the gift card had not arrived. Just pretty surprising the level of poor management. I am no longer wondering what happen to Zoe's because it is pretty self evident.