I have been going to Bernie's since I was a little girl. My first vivid memory was in first grade, when I wanted to display my rock collection for the school's \"Share Fair.\" I had some cool specimen's that I needed help identifying, so my parents took me to Bernie's. Even as a child, the staff were so amazing and helpful to me. I remember one employee going through books, explaining how various types of rocks were formed and even teaching me about the Mohs Scale! Truly service at it's best. \n\nNow, I live in California, however I try to visit Bernie's when I am visiting my family in Madison. In August, I came home wearing my favorite antique scarab bracelet. It broke, I nearly lost it in the Memorial Union bathroom! My dad took me right to Bernie's (well, after breakfast at Lazy Jane's).  They were as always, so helpful. Took all my info and had no qualms at all about shipping it to me in Oakland. They quoted me two weeks to complete the laser welding needed for the repair. It was done on time, very reasonably priced and I felt completely confident leaving the antique bracelet in their hands. \n\nI love Bernie's!