I had a morning appointment for a facial at Skin Gravy. My drive time to the business was 30-40 minutes. I arrived to their main cross roads and had a difficult time finding their suite. I had pulled over and called the business a few times. No one answered the phone, so I began driving around the complex one more time and by my lucky stars, found the place. However, I was late. I walked inside and no one greeted me. I didn't see or hear anyone. I shouted \"hello\" twice. I was about to walk out the door, since I had been standing at the counter for a couple of minutes when finally an employee stepped out. I was told that I was late and could not keep my appointment, because there was no receptionist to answer my phone calls for help. All in all, I was penalized for them not having a receptionist and for the employees who were there who could not pick up the phone. On top of the lack of common sense to help out the business and answer the phone, the employee argued with me about giving me another appointment. I was told to give them my name and number and they would call me sometime. I asked when they would call me and was informed that they had no idea, but hopefully today. Terrible customer service. I give 1/2 star for the employee finally thinking about customer service and the business and taking my number down.