Unbelievably bad customer service along with haughty snobbery. I will never recommend this chain or shop here again.\n\nA dear friend of mine is getting married in Las Vegas and she found bridesmaid dresses online through their website. The bridesmaids are located in three different states. I took a trip to Las Vegas to try the dress on and place my order.\n\nMy first experience was the snotty clerk that looked me up and down and pulled a size 10 off the rack for me to try on. I am a standard size 8, sometimes a 6 and was a bit offended that she didn't ask me my size but handed me a size 10. I walked into the dressing room and slipped on the dress. When I came out of the dressing room the clerk was no where to be found. My friend and I discussed the dress, color and fit and how it would look on the other bridesmaids - still no clerk to be found. I went back into the dressing room to change back into my street clothes... still no clerk.\n\nWhat I realized later is that Alfred Angelo must size their dresses such that the purchaser has to buy a larger size therefore resulting in plus size up-charges for those ladies who are slightly larger than I. So, once you reach a size 10 in \"real\" sizing, it's an Alfred Angelo size 12 and there is an additional fee tacked on; reverse vanity sizing.\n\nBut, back to my story...It took over an hour to make the purchase. The computer system didn't work properly. I had to sign a contract that was several pages long and when I decided to actually read the contract and ask questions about things like the additional rush fee and the shipping charge to have it sent to my home in Utah the clerk couldn't answer my questions and kept having to bring over the manager.\n\nThis was January, the wedding is in May, and I was charged a rush fee. Unbelievable. \n\nSo now it's April and a clerk left me a message to inform me that my dress had arrived at the store in Las Vegas. It took me three phone calls to reach someone and to get a call back to tell them that I had written on my contract the address in which they had agreed to ship the dress to me in Salt Lake City at no additional charge. The clerk argued with me that their policy is $20 shipping. I asked her to pull up my contract, it was hand written on the bottom and signed by me and the store manager. She couldn't manage to do that and had to call me back.\n\nHonestly, I don't understand how a store/chain like this stays in business.