First, I should start by saying that this spa is the most beautiful spa facility I have ever been to. The facilities are spacious and beautiful and there is literally not a single amenity missing. Unfortunately, I cannot give such rave reviews to the facial services.\n\nI spent the day yesterday at the Spa with a few girlfriends. We had lunch on the spa pool terrace and then spent several hours enjoying the amenities. I was very much looking forward to my facial. However, my 50 minute facial was INCREDIBLY disappointing. The esthetician did not ask me a single question about my skin or ask if there was anything I wanted to focus on. She then proceeded to slather a mask on my face and let me sit under the steam for a solid 10 minutes. I think she probably spent a total of 15 of the 50 minutes actually working on my face. The rest of the time was spent on a shoulder and neck massage and a lengthy hand massage. The massage was fine, but that's not what I signed up for. \n\nWhen it came time for extractions, she did maybe four extraction on my nose and that was it. Nothing else. I would be ok with this if I truly had nothing to extract, but when I went to look at myself in the mirror I could visibly see blackheads still in my face. \n\nI really wanted to give Joya a rave review, but I just can't. I have probably had 20 facials in my life and I can honestly say this was the worst one ever. My friend had a lovely massage and was very happy with the results, and I also had a manicure with Sheryl who was awesome. I would recommend Joya for the ambience and possibly some other services, but would absolutely look elsewhere for a quality facial.