I'm not one to complain, I'm in the service industry, so I know bad days happen. This was worthy of others knowing. My service rep literally LIED to me. He quoted me for an oil change and I let him know about the radio having some issues. Wrote down the quote on the paper, gave me the yellow carbon copy. When I came to pick up my car, there was an extra $100 tagged to the bill. The guy then told me it was for inspecting the radio. I then told him he NEVER said it would be $100 to LOOK for the problem. He then assured me that he did and even quoted me that price. Unfortunately, like a dummy, I didn't have my copy. I continued to argue that we never would have had them check out the radio if we would have been told it cost that much. I understand that it costs money to inspect things, but we were never told ahead of time and he then lied saying he told me that. Thankfully, he took off the $100 (probably because he knew he was wrong) He said he didn't want to lose my business...too late. I came home to look at my receipt and sure enough, he had added the \"1\" to his copy...my quote was for $100 less. I won't tolerate being lied to.