I've had MBFG at main restaurant. Amazing! Tried Express. Ordered over the phone. Picked up and it went very downhill from there. Cashier mentioned to kitchen about lack of hummus (which happened to be my order's flavor) and lack of containers to go lids. I received less then half of small container of hummus and a lid that didn't fit. The lid was was forced on container, crushing it and allowing it to spill on drive home. I pointed out small amount of hummus and was shown to-go order of hummus from refrigerator as comparison. Clearly I was given less. I didn't want to argue. More importantly there was zero read back of my order. Once home, realized I didn't have lamb as ordered but chicken. I called to speak w/ manager. It's Anthony, same guy that handled hummus concern and jammed the lid. I repeated order and mentioned mistake. He stated order is for chicken and it's a $2 up-charge for lamb. I was stunned. His resolution:  I drive back to get what I ordered and pay the difference. I clarified the situation and he didn't waiver.  In fact, he added that he's the owner. I advised I would contact the corporate office. He asked for my name so he could give them a head's up. Wow. Good food is good food. It's how the person running the operation handles a challenge that comes up that ensures customers come back. I won't and sadly, Anthony couldn't care less. The opposite of what an owner's stance should be.