For over three years I have been going to this Fry's, largely because it was cleaner and not as hectic as the one at Southern and Rural.  It's been largely the same staff, and I have been happy to shop there.\n\nUntil today.\n\nI'll admit my end of the responsibility.  I was tired, got distracted, and left $40.00 cash back that I had received at one of the quick checkout locations.  I went to get coffee, and noticed it was missing, and immediately went back to the store.  This was all within about 20 minutes.  I figured either someone had turned it in or they would actually engage in some professional and proper customer service.  \n\nWell, someone walked off with it, and the store refused to reimburse me.\n\nAnd, no, I do not think it was an outlandish request.  I work in an industry where we are generally required to fulfill this type of request on a constant basis.  It is called customer service.  If I was the manager of the store, or even the owner, I would have figured the $40.00 was more than worth keeping a customer.  And, yes, I have put this in practice privately as well, reimbursing peple who purchased items from me on eBay even though technically there was shared responsibility; it just makes good business sense as long as the person doesn't make repeated demands.\n\nAs for the store, it is better laid out, better maintained and many of the staff are friendlier than your typical Fry's location in Tempe.  No more than your typical big-name supermarket, but until today I was satisfied.  I know this is partially venting, but it is also something you should consider when going to this location, or any Fry's: they could care less about you as a customer, despite what all their advertising says.