If there was a chance to give them 0 star I would after this email. They anticipate unreasonable and mean behavior.\nDear Dr. Ballan:\n\nThank you for contacting Customer Relations at US Airways. We welcome the opportunity to address your concerns regarding your recent departure from Phoenix.\n\nI'm sorry you were not able to check in for your flight. As you may already know, each airport has specific guidelines about check-in times to ensure customers and bags make it through security and to the aircraft on time. Once the check-in cutoff time has arrived, the computer system automatically restricts the ability to check any passenger in for the flight. Although I'm happy our agents were able to book you on the next flight with available seats, I realize this was a frustrating situation for you.\n\nFor Phoenix specifically, if you're checking bags at the ticket counter, you must check in at least 45 minutes before departure. Because the 45 minute requirement was not met, you were not able to be checked-in for flight 1550.\n\nThank you for giving us this opportunity to address your concerns. We realize you have a choice when flying and we thank you for choosing US Airways.\n\nSincerely,\n\n\nSara Berk\nRepresentative, Customer Relations\nUS Airways Corporate Office