About five years ago I took my vehicle to Auto Body World, at the dealership's recommendation, for some extensive body work caused by a house fire.  \n\nI was so pleased with the work they had done and impressed by the fact that they warranty their work for as long as you own the vehicle, that when I was involved in a traffic altercation a couple of months ago (thanks to the genius who side-swiped me), I opted to take my car back to ABW.\n\nThe whole process is pretty smooth.  You turn in your car, they deal with the insurance companies, they call you to pick up the car, you inspect it, pay your deductible, and go.\n\nThis time, they didn't do a bad job, per se, but they didn't live up to the expectations they had instilled in me from my previous experience with them.  \n\nFor example, the first time they worked on my vehicle, it had to be towed to their facility (as it was a melted glob of goo) and took about four weeks to repair.  This time, all I needed was a door repair and a bumper and quarter panel replaced and they quoted me 3.5 weeks.  \n\nNow, at this time, the other driver's insurance company wasn't contacting me or returning the calls my insurance adjustor was placing to them, so I was having to pay out-of-pocket for the car rental (the portion my carrier wouldn't cover), and of course, Enterprise had just jacked up their rates to take advantage of the snowbirds or spring training followers or whatever, so there was no way I was gonna pay for a rental car for nearly a month!  After some back and forth, it was revealed that the car would probably be ready within two weeks.\n\nFor the most part, I was satisfied with the work they did on my vehicle.  However, where they had repaired my door (instead of replacing it), I noticed there was a gap that was disproportionate to the gap on the other side of the SUV.  I was probably being nitpicky, but I noticed it, and I didn't appreciate the employee telling me, rather condescendingly, that they had no idea what I was talking about.  I would rather they have said, \"Yes, Ms. *insert name here*, I see what you're talking about, but in cases where car doors are repaired and not replaced, our technicians cannot always guarantee symmetry...\" or something along those lines.  I'd be more accomadating if I wasn't spoken to like I was an idiot.  \n\nAlso, upon inspecting the vehicle, I noticed pitting in the paint job.  The employee was, like, \"Oh, that's no big deal, I can just take that back and have them buff that out...\"  It's, like, if it's \"no big deal,\" then why didn't you have that done before you delivered the car?  It makes me wonder if there aren't other things you're trying to slip by me, y'know?\n\nSpeaking of trying to slip one by... while I was waiting for my car to be \"buffed,\" I was looking over the invoice.  Admittedly, I didn't understand one word written on there (other than my own name), but I did see a $100.00 charge for towing.  I couldn't understand how that charge was implemented seeing as how I drove my car to their facility, this time.  When the employee returned with my vehicle, I asked about this charge, \"What is this $100.00 for towing?\"\n\n\"That was for towing the vehicle,\" they said, again, with an air of condescension.\n\n\"No shi... kidding,\" I responded.\n\n*silence and staring*\n\n\"Why is it on my bill?\" I asked.\n\n\"Because you had the car towed,\" they stated.\n\n\"No, I didn't,\" I defended.\n\n\"Are you sure?\" They asked.\n\n\"I'm more sure that I didn't have this vehicle towed than I am that you're trying to rip me off for $100.00,\" I heard this statement escape my lips on its own.\n\nSo, after \"researching\" the questionable charge, it was revealed that another employee accidentally added their towing charge to my ticket.  I don't know that I necessarily believe that, but since I can't prove otherwise, I'll go ahead and take that statement at face value.\n\nI'm giving this place four stars because I'm averaging my first five-star experience with my most recent three-star ordeal.