The staff is attractive and friendly as is the case with most W locations. \n\nThe hotel does have the other usual W fare:\nSmallish rooms\nShower without a shower door\nPricey amenities\nNice pool and lounge area\nFresh clean rooms and lobby\nBliss products in the room\n\nHigh Points:\n\nFriendly whenever, wherever staff is always there to help.\n\nLocation is close to plenty of night life, Old Town Scottsdale and Fashion Square Mall. \n\nCold water in the car when you pick it up from valet. \n\nThe bar staff during the evening events were friendly and helpful. Guests at the hotel during MLB All Star Week were allowed to attend some of the parties for free. It was cool to see some of the players in town for the game. \n\nThe pool area is quiet and relaxing during the day. The underwater speakers at the pool are a cool touch. \n\nLow Points:\n\nFree Wi-Fi in the lobby and pool area, but not in the room.\nShower does not have a door. (It is my great pain with many W locations. You always have a \"draft\"and the bathroom ends up wet unless you're careful.