Cloud 9, went on a non busy day, as i hear this place gets packed on busy nights, i like to relax and talk to my buddies.  Vibe is good, dark room with nice color changing lights and some electronic music, Just what i like.\n\nMe and my buddy walked down to the counter requesting a seat and menu, the guy working there followed us to where we wanted to sit, and gave us the menu and walked away. It took us 5 minutes to finally decide what flavor of hookah we wanted. Just like a restaurant, would you walk up to a waiter and give them your order, or would you wait for them? We waited for a long 15 to 20 minutes before he came back to take our order. It was a fast delivery, which was nice, took 3 minutes to have them set it up and on coals.\n\nThere was no follow up, the bowl started to get harsh after 15 more minutes i walked up and asked if he could blow it out or whatever to make it less harsh, i would mess around with the coals a bit, flip them move them but since cloud 9 doesn't provide tongs, i just used whatever i found to toss the coals around the bowl, which was a quarter i had in my pocket.\n\nService was slow, on a slow day, the couches were quite dirty and worn out, music was great, i like their selection of whatever they were playing, Hookah was average, if only service was better the rating i would give would be better. i've been here 3 times and all those times my experiences were below average.