This store has gone downhill. Items that are advertised are not on the shelves. They want you to use the kiosk and have the items shipped to you. OK. Problem is, you don't get  Kohls cash through the kiosk and it's a completely separate transaction altogether. It takes forever to find merchandise on the machine and if you have a discount of any kind it takes an employee to come over and check you out (if you have time to wait until one can be found.) Today, again, an item in their advertisement (Keurig k-cup drawer) wasn't in stock, wasn't on the kiosk and the customer service rep on the phone in the customer service department kept trying to convince me that I needed to keep checking Kohl's.com everyday to look for it. Not only did I waste my gas driving there but I wasted a good hour of my life listening to this chick try to convince me that rather than go to Bed Bath and Beyond, I should waste more of my life searching at their store site because \"It might be in stock someday.\" Yeah, NO THANKS!