If I was able to put zero stars I would have. I am very upset with this establishment! I dropped off a dress and when I went to pick it up the straps were missing. I had worn the dress one time and spent $150 on it and it can't be worn without the straps. I noticed right away that the straps were missing and asked the clerk if she could check for them- she called the place that the clothes are sent out to and they told her they would try to look for it today. I didn't hear anything back, so I followed up about 5 hours later and the girl again asked what color the straps even were and said that she would call again. Still no call back on Monday- so I followed up and they said sorry we can't find them. I asked for a supervisor's number and they wouldn't give it out, she said she was only allowed to give out a email address. I demanded that she contact the manager and give him my number to follow up. I also emailed the manager, Mark the entire story- still have not heard back. I plan on telling everyone I know not to go to this flithy dump! I understand that things happen and things get lost, but I expect better customer service and the manager to get back to me to rectify the situation.