-10 stars...This was my fourth time but it had been a while since my last visit.  The first time I went in the food was awesome. Fresh and a lot of it.  I later wonder if that's the gimmick to have patrons come back. My second and third was not great but not too bad. I thought the third time would have been my last. Today I visit because I really wanted bbq and my first choice was John Mulls but of course they were closed. I settled for H &H hoping it would be like the first time. I ordered 3 meat combo: ribs, links, and brisket.  While I'm waiting, I hear only one person but apparently having a conversation with her employees.  I was wondering why was she so loud. What happens in her place of business and behind the scenes should not be public info. Meanwhile, there are a few customers eating. When my order comes up, I check my order and was surprised to see the hot links were chopped to pieces and looked more like a hot dog texture. The brisket had over an inch of fat and less than half an inch of meat attached to it.  I asked the gentleman did they change because my hot links were usually a whole link. The gentleman didn't get the chance to respond before the loud female yells out \"I'm the owner and this is how it's always been done and how would you like it done?\" I can tell then that was a real effort for her to even ask me that question. I told her whole. As I was trying to mention the fat on the brisket she became hostile.  \"Well I trim all that off but that's how it comes and what more do you want me to do for you?\" My response was my money back. She yelled out give her her money back. Told me I was a N***** at least 3 times or more in front of everyone.  Told me I was being sh*tty. She has a loud and overpowering voice. I never cursed at her or called her any racial remarks. I was shocked. I couldn't get my phone out fast enough because I really wanted to record her. I am so appalled. I felt humiliation, embarrassment, and degradation.  After reading the previous reviews of those that had bad customer service seem to have had the run in with the same person. I have never felt so disrespected in my entire life. It truly hurts because it came from one black female to another as if we don't have enough struggles.