I have to admit, the only reason this place isn't getting *1* star is because two people there seem like the tried in earnest to help me when a situation came up. I cancelled my membership today.\n\nthe gym itself is nice in that it's conveniently located and membership is crazy cheap. it's a very no-frills gym, but you know that going in to it. I just needed a place to do some cardio so i could pretend i was getting in shape, and this place was perfect for that. I never had to wait for a machine, it was never too crowded, the staff was always friendly.\n\nhere's my bone to pick: there are only two ways you're allowed to cancel your membership: in person, or with certified mail including a $25 check for the termination policy. \n\nSo when I moved across the country, they weren't exactly super helpful. I called and tried to cancel, they weren't exactly accommodating. yes, it's 2013 but they wouldn't let me cancel anything by phone or online. It HAD to be in person, or certified mail. they're going out of their way to be obnoxious about cancelling. I have to believe it's actually MORE difficult for them to take a cancellation by mail than it would be to just do it on the phone or online. They do it just to be annoying. \n\nadmittedly, this fell off my radar for a bit as i just moved across the country and was starting a new job. i had to get a new credit card, cancelled the old one, then youfit starting calling about not being able to process my billing. that's when they came back on my radar. \n\nagain i called and tried to cancel. the nice man there sounded like he understood the issue but his hands were tied. I reasoned with him long enough and he finally said he'd have the GM call me back. The GM called me back and basically he finally agreed to let me be the exception and cancel over the phone, but not before paying late fees and paying for months of membership during which i wasn't even in that time zone. \n\nIn that guy's defense, i feel like he actually probably stuck his neck out a little for me and corporate would be mad if they saw he cancelled my account remotely. that's basically why they are 2 stars instead of 1 - on some level i feel like they cared. just the corporate overlords suck.