I am sure this place has great food, and it has kind of a cool, young vibe. I was a little overwhelmed by the menu, so I asked the woman taking my order what sandwiches were the most popular. She recommended two, and I picked the one that sounded better to me. Some sort of club sandwich, not a far cry from a sandwich I would typically order, so I knew I would like this type of meal.\n\nWhen the food came, the sandwich was extremely disappointing. The bread was so DRY. Not fresh or springy or anything good, it was dry and crumbly. I took about three bites, discovered that the rest of the ingredients followed suit with being disappointing. \n\nSo, I brought it back up to the counter, and told the same woman who had taken my order that I did not like the food, that it was dry, and that I wanted to take it back. She was sweet and smart and called over another woman, Im guessing a supervisor or a manager, and explained the situation. This supervisor woman clarified that I \"just didn't like it\" and told me that they would not be replacing my meal with something else. I said fine and just asked for a refund, which she unhappily gave me.\n\nThe thing that irks me is that they weren't willing to give me something else. So, I leave this place hungry and with a bad food experience. What incentive does this give me to go back? From the experience I had, I didn't like the food or the customer service. Not to mention, the sandwich alone cost 8 bucks. If I can go to Sprouts and get a bomb ass sandwich for $3.50, I want an 8 dollar sandwich to blow my socks off, not be a total disappointment.