The worst experience I have ever had with an airline!!!\n\nMy wife and I had scheduled a flight to Wisconsin, as her father was in ICU with stage 4 lung cancer.\n\nWe needed to move up our flight, as the staff informed us that he may be passing.  When we explained the situation to United, they were incredibly rude and told us that they would charge us an *additional* $900+ to move our flight date.\n\nWe decided to fly out via Delta instead, as my wife's mother had unused frequent flyer miles, but were intending to use the same return tickets through United for the flight home.\n\nWe called United to tell them that we wouldn't be using the outgoing tickets, but would be keeping the same return tickets.  I was speaking to the rudest person yet, a supervisor by the name of Mrs. Roger and was informed that they would be charging us $400 in 'change fees' to use the exact same return tickets that we had already purchased - unbelievable!\n\nDuring a time in which a family member was dying and a time in which we did not have the extra money lying around to pay this ridiculous fee, here was this rude person that actually seemed to enjoy our midfortune!\n\nTo this day, I still do not understand what the 'change' fee was for - we used the same tickets we had already purchased.\n\nIt will be the absolute LAST time I will ever fly via United.  The stress that they added during a difficult time in our lives was just soul crushing.