I am on my third NookColor in as many months.  I have spent more time problem-solving the product than using it.  \n  \nEach time I worked with my local B&N store and B&N telephone technical support staff to resolve the numerous problems I had encountered with the NookColor.  I have become more and more frustrated with each encounter.  The first Nook I bought was on December 15 onlne and received around December 22.  I returned it because it had a line across the screen.  I received my second Nook one month later than promised, around mid February 2011.  This Nook had \"synchronization\" problems:  letters repeated when the virtual keypad was used and pages scrolled when certain areas of the pad were touched.  I received my third Nook mid-March 2011.  This third Nook scrolled many pages (50 or so at a time) without my touching the screen and it eventually froze.\n  \nI am finally at my wit's end.  I am afraid that the next product that \nwill be sent to me will also have defects.  I finally asked for a refund\non April 8th, after giving up on working with B&N, feeling frustrated \nand having afforded Barnes & Noble reasonable efforts to resolve the \nproblems.  I was told that the original product had to be returned within 14 days to receive a refund.  That is ridiculous since this was a Christmas present, not opened until ten days later on the 25th and the original defect was noted by my children who pointed out the line across the screen, beyond the 14 days.\n  \nI am so unhappy and frustrated with B&N!  \n\nIn mid April, I received my 4th Nook Color and guess what?  It too was defective!  Only after I threatened to go to the media did I get my money back.  Their customer service is a farce.