I don't stay at Sheratons very often. Never been a big fan. I stayed here because it was the best hotel in the area given I was using points on this rare occasion. I have to say I was pleasantly surprised. I understand from my friends who live in Phoenix that the hotel is situated in a fairly seedy part of town. However, if you stay within the hotel and not walk around the area I think it is fine.\nMy room was very nice for the points and supplemental price I paid. I had a lovely view of the pool which I visited during my stay. The pool was good. The only suggestion I have is that it should have been serviced by someone to pick up glasses and such left on the tables so someone else could use them.\nFor lunch I had room service which was the fish tacos. I think that was the best meal I have ever had in room service. At a Sheraton in Phoenix! Amazing. I had dinner that evening at the hotel with a friend of mine. This was on Saturday, October 25th. The service we received was so disappointing. The food was fine but our server could not have been more lackluster. I would also say that was the case with the bellmen who took my bags at check in. I have never had anyone to be in such a hurry (it wasn't busy at all) that they had to take the bags before I even finished the check in process. It would have been nice if he had waited and walked up with me and showed the features of the room. I had the occasion to see him later and mention my thoughts and it was clear this was a nice young kid who had never been properly trained.\nOverall, I would say this hotel is a solid 3. Much better than I had expected. I would stay here again.