First, thank you Hertz for inviting me to post a review my sending me the link to do so. I think it cool that a company wants to hear from customers in a public forum like this. \n\nI have been a long time Hertz 5 star gold member and am most always pleased with my entire rental experience.  However om the last two rentals, Hertz has charged for options I didn't order and on the car I just rented from Las Vegas Hertz they actually changed the rate from my original reservation.\n\nBoth times they charged for satellite radio. I have never ordered that option. I found out that on their online reservation page the extras for satellite radio and nav are PRESELECTED for you.  I don't even look at the extras page because I don't order any. How misleading is this - giving you a page to select your own extras but in reality, they've already picked two for you and you don't even know it?\n\nIn my Las Vegas rental I reserved a car with a rate of $32 per day. When I turned in the car and received my receipt via email the base rate was changed to $52 per day. I have the original confirmation at $32 per day.  So on this 2 day rental that's an extra $50 OVER CHARGE plus all the taxes and fees they add on.\n\nMy first lesson learned was to watch out for ALL the reservation options which didn't pay off and my second it to watch your final receipt closely.\n\nI have written to Hertz this morning and I hope I hear back from them quickly on this.