Took me a while to write this review, but the time has finally come... DUN DUN DUNNN.\n\nBy far, WORST customer service I have ever received at a restaurant.  I walked in on a Friday night at about 7:30pm after getting my hair done at one of Quarter salons.  All I wanted was to grab a quick bite, since I had to rush to work soon after.  \n\nI approached the counter and waited for one of the many employees behind it to take my order.  I stood there patiently for a few minutes, watching as the servers behind it glanced over and saw me waiting, while they mindlessly polished glasses and did God knows what else.\n\nA few minutes later, my patience was wearing thin and the old \"Good things come to those who wait\" idiom was not sounding so nice.  A young man finally walks up and boldly asks, \"Have you been helped yet?\"  I responded that I hadn't and he began to take my order.  I told him what I would like and he said that he couldn't put the order in right away, because the girl with access to the system was nowhere to be found.  I was confused.  He suggested, \"I can go ahead and place the order with the kitchen, and we don't know where she is, but she will probably be back in time to take your payment before your burger is ready.\"\n\nI thought this was extremely unprofessional and outrageous, but I was hungry, so I agreed.  Then this boy inquires \"It's to go, right?\"    I responded that I would be eating in.  He pointed me over to the hostess and said that she would seat me if that was the case.  I told him that I just wanted to enjoy a burger at the counter, and that I was in a hurry.  He responded that it was full service.\n\nSo a quick rundown.... employees staring at me instead of taking my order, my order unable to be entered into the system because the girl with access was \"nowhere to be found\", assuming that this was a carry out order because I was a solo diner, directing me to the hostess to be seated when he could have seated me himself, and refusing to let me eat my burger at the counter because it was \"full service\" and he probably assumed I wouldn't tip.  I can see why this place is closed.  This is horrendous service... take a hint from FOX Concepts and get your act together, Grimaldi's!!!