I had been a customer at this store for a few months and was pleased with them until recently.  I had called and put a rocker and ottoman on hold on a Friday afternoon letting the person I spoke to knwo that I would be in to get it on Saturday.  I even asked if I needed to provide my credit card information and was told \"no, I will put it down under your name and we will see you tomorrow to get it.\"  When I arrived to pick it up on Saturday it was being loaded into the back of another customer's truck. \n\nI approached the woman behind the counter and told her I had called to put it on hold the day before - she stared at me like a deer in headlights and said \"I am so sorry, we actually sold it earlier this morning.\"  The chair clearly had just been sold minutes before I arrived as it was still in the parking lot.\n\nThe thing that upset me most was that the cashier simply stood there and said sorry - she did not offer a solution, she did not say anything else, she just stood there.  Needless to say I will not be shopping at the store any longer - it saddens me that the customer service could be so poor and that the store does not keep their word to their customers.