I have been to many Harbor Freight stores here in the \"valley\". Most, the staff have been very helpful and only 5 or 6 people in line at the most. Great deals on merchandise for those that are patient ; ) This location at 35th Ave and Bethany Home is the worst. On some Fridays at about 2pm, the management and day staff goes home early leaving the store short staffed with only 2 clerks. One has a bad attitude. The \"head cashier\" who looks like she's a local tweaker allowed a line to build up of literally 20 customers and refused to open a register herself. The only cashier that was open was helping a customer for about 15 minutes with check problems and was dialing away numbers to the Camarillo, CA office to get approval. It took her 15 minutes to reach someone in accounting while the 20 of us stood in a long line waiting. Some of us asked the head cashier to open up a register and ring us up. She refused and blamed the company for short staffing her. Bad attitude. Told us this is just the was it is on Fridays when the staff runs out from day shift. Finally at 3pm a manager walks in the store and asks whats going on. Some of us customers complained and this cashier finally hops on a register so she doesn't get reamed by the manager. I will not be back to this store location. I will stick with the Glendale and Tempe locations.