This is certainly an organization that prefers to garner your money via trickery and fine print while they could just as well earn it, along with your respect, with their massages.  I had two very good quality massages but paid over $300 for them.  Within days of an arbitrary deadline my \"membership\" \"expired.  Gone were the two, what I'm sure would have been, very good massages that I thought were coming to me.  While my business sense tells me it would have been smarter to for them to keep a client for the long term, Massage Envy Dobson chose instead to take that short term profit from the technicality.  Given two chances to \"unexpire\" my membership and maintain this otherwise satisfied customer,  they have lost me for good.  Profiting from those \"membership dues\" , unclaimed monthly massages, must make better business sense to Massage Envy than simply offering a quality product for a fair price. \nIf you buy into their program, expect to play into their bet that you too will enjoy some very high priced services. Expect no due process nor leniency.