Awful. I've frequented the Serendipity's in New York many times and this location is nowhere near in comparison. To start, we had to wait at least 15 minutes on a weekday at 2pm for two people. There were plenty of empty tables inside and outside. The problem seemed to be that they lacked enough staff to actually clear and clean the tables as soon as patrons left.\n\nWhile we waited for our table, we stood outside and perished the menu posted on the wall. Was looking forward to trying their sundae with the humble pie. As soon as we sit down inside and look at the menu, we realize the menu isn't the same. I asked the waiter where the sundae was on the menu and he tells me that they don't make humble pie anymore and that the menu outside is old and they haven't bothered to change it.\n\nDisappointed, I order a cookie sundae and my friend orders the frozen hot chocolate - something she had been looking to try the whole trip.\n\nThe deserts come quickly. Her dessert is much smaller than the one they have in NYC. My sundae is mediocre. Basically just cookie dough ice cream and a cookie. 5 minutes after serving our desserts, our waiter comes and drops off the bill basically preventing us from ordering anything else.\n\nNeedless to say I won't be frequenting this location again. It's not worth the hype - nothing like the movie. John Cusack and Kate Beckinsale would definitely not approve!