Four of us (two being elderly ladies) decided to try Satara for lunch as we are huge fans of Thai cuisine having experienced it many times in restaurants as well as prepared by native Thai family friends.  We ordered the vegetable spring rolls with the sweet chili and plum sauces which were pretty tasty\"family style\" and we were informed that the meals were \"on a plate\".  We ordered per person according to this info and requested \"medium\" spicing.  Imagine our total surprise when we are brought 4 large plates of food...enough to feed a small army. Oh well, leftovers for the evening.  \n\nThe real shock was to come when we tasted the food that was too spicy/hot to consume.  When I expressed my concern to the waitress I was informed that \"real Thai food\" is hotter than \"American Thai food\". WTH?!!?  I think if that is the case in this particular establishment then patrons should be made aware of this when they are asked, \"How spicy would you like this?\" When I expressed this to our waitress I was given a blank look.   The waitress said she could take our food  the kitchen to be \"redone\" and we requested that it be packed to go.  BTW...no adjustment to our bill was offered.\n\nSecond shock of the day was when we decided to have  \"redone\" leftovers for dinner and we find a strand of long, dark straight hair in our food!!!  \n\nWill we return to Satara? NEVER!!  Will we recommend Satara as a place to visit?  NEVER!  My advice is to read all of the reviews and go at your own risk.  I wish I had checked this place out before spending my time and money on such a disappointing meal.  Unfortunately we left hungry and over spiced.