In one word - confusing.  Upon entering you are met with a welcome greeting but then you are on your own.  First area you see and pass is the gelateria which seems odd to be the first place your eyes and stomach go to.  We wandered past this area and then there is a wine display (sort of and more about that fiasco later) and we finally reached the salad/sandwich area with wait staff more than eager to help - after asking if it was our first time we were given the sandwich/salad/pizza instructions twice - but we did stop the second staff person mid sentence to say we were already informed.  I ordered a cobb salad - meh - hubby ordered club pannini  - it had some nondescript sauce on it that he didn't like or recognize.  \n\nProblem was when we went to check out, we ordered a bottle of Pinot Noir wine and 2 glasses - person behind the register rang it up but the total was no where near what it should have been with two meals and a bottle.  We mentioned this and the owner (?) stated he was charging for the little bottles - since we had no idea what that meant we paid and sat down.  The waiter then brought 2 glasses of Pinot Grigio which I informed him was not what we wanted and showed him the bottle that I had previously named.  After realizing the mix-up he brought the bottle of red wine and two glasses.  Five minutes later, he returned to our table to tell us they had undercharged for the wine (duh!) and that we now have a current charge up at the register.  Hubby indicated we would square up after our meal which was okay with the help although it was just awkward and the entire experience seemed like no one know what they were doing but there sure were alot of them around.  Owners (?) have taken up residence right in front of the register at town tables - tables were strewn with computers, paperwork, wine bottles, etc.  Again, felt like we were intruding on their running of the restaurant with wait staff going over to ask questions, etc.  Would make more sense to have this area in back of house.  Nice deck off the back - huge plus but not sure enough to bring me back.  Will wait a month or town and retry to see if the kinks are gone or I am!