We were put in a handicapped room even though we aren't handicapped. I disliked this because handicapped rooms remind me of being in the hospital which makes me very nervous. Everything was low to the ground including the bed which was lower than at any other hotel I've ever stayed in. The closet was so low that our hanging clothes touched the floor. We even continously got locked in the bathroom because the strange lock contraption, which I'm sure is meant to aid those who are handicapped, kept getting stuck. The shower head was one of those removable hand held ones but there was no way to tighten it to the wall and the water always shot out toward the shower curtain and we couldn't get it to spray straight down. \n\nThe room altogether was rather small and cramped. We didn't get a chance to try the free breakfast buffet but when we passed by in the morning there was always a decent crowd. I noticed the hotel is frequented by a mostly young, college aged crowd instead of business professionals. The elevator required a room key to operate but it didn't even work properly. We were in the elevator with another couple and we each had to try our room cards several times before it worked. Valet was $22 with in and out privileges and the car usually came out pretty quickly although the guys weren't all that professional. As for customer service, no one was rude but no one went out of their way to offer exceptional service.