The customer service and management of this motel is horrendous. My husband and I stayed there last year for the 4th time (previous three times were pleasant enough, but there was different staff working there - a young woman) and were greeted by the font desk worker who said \"why would you want to vacation in Montreal, why not go somewhere warm\" - ummm ok, way to promote your city?\n\nOur key card reader did not work on our door because the battery was dead, they did not have another room but put us temporarily in a room that had not been cleaned yet, it was kind of awkward. After the worker finally tracked down the owner he was able to finally manually get the door open with an actual key. The locksmith was not able to come out an repair it until later the next day apparently so if my husband or I needed to leave the room one person needed to remain. My husband went down to get us breakfast (the breakfast sucks there) the next morning while I stayed in the room, we ate in the room, but eventually we were ready to start our day and head out. I asked the front desk (a different worker there when we checked in the night before) how we can get in and out of our room throughout the day/after we return from our Montreal excursions they gave us a key, we tested it ad it worked. OK that's fine right?\n\nI get a call on my cell phone that afternoon/early evening saying they need the key they gave me to unlock someone else's room since the same thing happened to their key card reader, I let them know I was on my way back anyways and will be there soon. After I hung up I realized how confusing and weird that was: 1. they don't have another key to open this person door and 2. probably the most alarming thing, they gave us the master key\n\nWhen I got back to the hotel (it was the same front desk person that checked us in, a bitter little unhappy man living in a small unhappy world) I expressed my concern that the hotel gave us the master key, I don't feel safe with my items in the room, do they do that often, what if they give the key to someone else and they get into my room (my computer was in there) - he proceeded to flip out and tell me it was not the master key, and that he's going to kick us out and not refund our money and he doesn't care if we ever come back and it's not his problem. I told him fine I'm going to get my stuff and getting out of here since he was literally screaming at us and I was scared about what he'd do next.\n\nHe followed us upstairs where I called his bluff and said if this isn't the master key than it won't work when I try it in the neighboring door, when I went to try it he grabbed my hand and the key ad kept screaming at me, he opened our room shoved us inside and said get your stuff and leave or stay I don't care. Needless to say we left, but not before calling the police (who couldn't do anything about it). I was appalled that someone in customer service would treat a customer like that, swearing, yelling, and getting physical with them.\n\nThe hotel itself isn't anything great, and is certainly not worth the low cost. After all that we were charged for 2 nights but only stayed 1 (we were slated to stay for 5 nights). Luckily we got some of our money back, ad the hotel manager was \"nice enough\" to offer us a free night next time we stay, hahaha\n\ndon't waste your time, or money - there are plenty of other reasonably priced places in Montreal.