I'm only giving this 2 stars instead of 1 because of the way Jim handled our problem. This review is mainly based on service and not food. \n\nMy boyfriend and I were told to go to the shiloh grill from a friend. We got here and it was a 45 minute wait, which is fine so we waited. After 45 minutes we were seated by the hostess. Our server never, NEVER asked us what we wanted to drink. Not once throughout our whole meal. He told us there would be a girl following him for training and that was all he said. We told him we'd like an appetizer and told him which one. He said they were all out. We picked another one, he said they were out of that too. We picked a third appetizer - surprise! Out of that too. We asked him what they weren't out of and he said their Hush Piggies so we ordered that as we were starving and wanted an appetizer. 35 minutes later, still no appetizer. A woman (the manager at the time, though she never said she was or even said her name) came up to us laughing and said \"your order was the last order we had and it got burnt so we can't give it to you, but we'll take it off the bill\" -obviously you will take it off. She asked if we wanted anything else and we asked when our food would be out (why order an app if it's been 35 minutes and the food should be out shortly?) she said it would be out momentarily. We said we'd pass on the appetizers so she walked away. A few minutes later our waiter came to say he'd pushed our food to the front so it would be out next. No. Another 35 minutes for our meal, so we were obviously mad we didn't order another app. Nonetheless, I ordered a turkey burger and he ordered a mushroom burger. Definitely nothing that should take an hour. At this point we had yet to complain once but i'm sure our annoyance was obvious. I wanted to speak with the manager but she was in the bar on her cellphone talking to two guys for 20 minutes as we could see into the bar. We waited for our bill but it never came for 15 minutes when Jim talked to us. Jim is the entire reason I didn't give the place one star. He should be running the place, really. He was awesome. He came up to us (meanwhile he had just walked in and wasn't even there during our whole ordeal!). He told us our whole meal was being comp'd, apologized immensely, and told us to order dessert. We did, the dessert was good but pretty sure it was nuked as it was cold in many spots and warm in others. We didn't complain because at this point, oh well. He then came back after we had finished our desert and Jim came up to us giving us the owner's business card and a $20 gift certificate to come back again. We both decided we will never come back for a meal (the food was decent, but not worth all this trouble) but would come back and spend it at the bar. It's a shame that the service gave them this review, but if it wasn't for JIm they'd only have 1 star. If the owner or management reads this, Jim needs a raise and the girl manager who was working on 4/16 needs a demotion and her cell phone should be put away during a shift. So unprofessional.