I attended a birthday brunch on Sunday.  It's been a year since I had been and honestly I think 1 star is being generous at this point.  I would say the food is at a 4 now and that is because they dropped the popular desserts off the menu and only have the cotton candy.  Gone is the junk food dessert platter.  They still have items on the buffet portion but none really stood out to me.\n\nThe ribs and the apple cinnamon pancakes off the menu were amazing just like last year. Unfortunately, that doesn't make up for the horrid service we received.  So bad that we asked to speak to a manager when the bill came.  I understand we were a large party and so gratuity was already added which I guess to our main waiter, Kenny, meant that he didn't have to earn it.  Orders were slow, drinks were slow, utensils were slow.  Someone in our party waited 20 minutes for a fork.  Toward the end one of the birthday host found the alcohol and took over serving duties.  It was deja vu from last year.  \n\nManagers excuse was they were short staffed.  I don't want to hear excuses.  Kenny should have mentioned that when we first seated.  He could have left pitchers of water, tea, extra utensils on the table to alleviate his burden.  Last year the server left the champagne bucket and we served ourselves.  \n\nFINAL WARNING:  PAY WITH CASH or Simons will hijack your bank account.  It has now been four days and they still have a hold on my account for a bottomless brunch I didn't order for $77.  It's not necessarily the amount but the principle.  I was also charged $51 for the alcohol free brunch which is what was my bill should have been.   I called and talked to the manager and he said it happens pretty frequently.  I understand holds but charging me for an entire meal I didn't order is out of line.  Again, just excuses.