I have been waiting to review this place for a while because I wanted to like it.  I've been about three times, but I don't think I will go back anytime soon.  The food was pretty good and that is NOT my complaint.  I have always enjoyed eating at Hammerheads, but I have NEVER enjoyed the service and I think they just don't care.  We have even complained (politely) about the service hoping that the manager would get a clue.  Most of the wait staff obviously has no experience waiting tables.  They consistently forgot to bring things to the table and had to be asked repeatedly... good luck getting a refill and sometimes even bread or the soup you ordered and wanted to eat before the meal!  I felt that they must be inexperienced because of the simple mistakes.  Well, no improvement upon service has occurred, so I have come to the conclusion that they just don't care.  It actually pisses me off, because you'd assume that management would at least care.  Obviously, they do not take any steps to improve the abilities of their staff and are happy with their sub-par customer service... so, I will be happy to give a sub-par rating.  It's a shame really, because I would have been a repeat customer.  Get a clue Hammerheads and take care of your customers so that they actually come back!