I wish that I could give a negative star. Honestly, I never wanted century link in the first place. However, my apartments are contracted with them and try as I might no other service would agree to bend the rules and sign me up. I hate century link because 1.) No, you can not make a payment 24/7. You have to schedule it for a later time. 2.) If you are one day late, you are shut off immediately. However, once you make a payment you have to wait 4-24 hours to  get it back. 3.) Which this far has meant 24 hours although they have no problem pulling the money from my account immediately. 4.) They do not offer 24 hour support, their offices close at 6pm. 5.) It took me 2+ weeks to get it all hooked up because I was told 3 different things by 3 different people about what kind of modem I needed, which turned out to be only theirs. But lucky me, I can rent instead of buy! So over a years period, I will have paid for a modem that I can't keep. The alternative being to buy their modem, which why would I want to? So I can have a modem that only works for century link? Hahaha, no thank you. 6.) they refused to adjust my bill for the 2 weeks I paid for no internet due to customer service incompetence. They even hung up on me. 7.) Internet as low as $19.95? Bull, \"oh I'm sorry, your area code does not qualify\". Then why is there a billboard two blocks from me advertising it? If you're thinking about switching to century link, don't!