I purchased a phone here 2 years ago and did not agree to go under a new contract in any way shape or form.  Now TMobile \"loyalty department\" is telling me that I signed a new contract.\n\nThe funny part is, they do not have a copy of the contract.  They are just saying that since some sales representative at this location put a \"memo\" in my account, that is legally binding.  They cannot provide me with a copy of any contract at all, but somehow feel they are allowed to hold me to it.  They are telling me that I was given a copy and I should have kept it since they do not.\n\nThis does not make any sense at all.\n\n\"If you do not have a contract there showing that I signed and agreed to it, how can you hold me to it?\"\n\"I understand, I'm on your side, that's why I just want to let you know we will just keep your lines open for the length of the contract to save you from paying a cancellation fee.\"\n\"I never signed a contract.  Show me where I signed a contract.\"\n\"I can't do that, you should have kept the contract.\"\n\"So you expect your customers to keep copies of contracts you want to legally hold them to?\"\n\nDo not go to TMobile, they are the worst.  I did not used to feel this way, but after having a 30 minute conversation with them about this I have changed my mind.  I was not cancelling my entire service with them even, just 2 of my 4 phone lines.  This would only have saved me about $10 per month.  \n\nTMobile chose to harrass me and make up a contract that I never signed in order to keep me from saving this meager amount of money.  They do not seem to care that in doing this they lost a lifelong customer, in order to hopefully choke an extra $60 out of me over the course of the next 6 months that they claim I am under contract for.\n\nStay away!