THIS STORE IS TERRIBLE! THE WORST SERVICE I'VE EVER HAD!\n\nAs a former Starbucks employee I was APALLED at the disgusting service my mom and I received here. We walked in about an hour before closing time and I ordered an iced grande white mocha, she ordered an iced venti, lite caramel sauced melted in the bottom 2 splenda Americano...honestly, not that complicated! We weren't really greeted, we more or less received an annoyed glance from the barista and the shift supervisor working. The guy making our drinks didn't pay any attention, didn't mark our cups and didn't call back to the person ringing us up! He was too busy talking to his friend, also an employee there who was off the clock, to pay attention to what he was getting paid 8 bucks and hour to do. He of course messed up our order, and when my mom pointed out that her drink was  gritty, he sighed, rolled his eyes and promptly informed us that it \"was the splenda that YOU ordered in your drink...\" instead of apologizing and offering to remake it. I don't expect a kiss ass but some on, have some customer service common sense! My mom, being irritated with the guys rudeness just asked for a drink coupon, which the shift supervisor informed her it would take 10 minutes for her to get one (they're supposed to keep them up in the front at all times for reasons like this! duh...). The off-shift partner then said \"just give her a piece of paper that says one free drink and sign your name with the store number\" which she did. \n\nHere's where it get's good..\nWe turned around and left the store, minding our own business when the rat-faced employee off the clock says \"I bet they didn't f!@#ing ask for it metled, that b1tc!\" to which I turned around and replied, \" Actually she FUCKING did ask for it melted, but you were too busy distracting your little barista buddy for him to pay any attention to his job\" she then promptly informed me and my mom we could go \"back to South Scottsdale, honey\" and that she wouldn't get into trouble for how she acted...\nWe called the manager and still have not heard back over a month later. Amazingly terrible service.