Same experience as everyone else; why are these clowns still in business?!?!\n\nThe service guy came out and, with a cheery smile, told me that the switch I needed him to fix had never worked in the first place. 1st time-  \"Just so you know, it never worked that way.\" 2nd time- \"Hmmm...just so you know, it never worked like that.\" 3rd time- \"No, it never worked like that.\" Every time he argued (as he's staring in confusion at the light switch) I told him, \"I've lived here ten years and the switch worked until I changed it.\"\n\nSOOOOOOOO insulting! And in the end he couldn't fix it because he wouldn't even consider that I was right. He was opening outlets that have never been touched and trying to figure out some random outlet that the switch MUST go to. Refused to use a wire tracker and blew my brakers trying to attach the switch to an outlet it didn't belong on.\n\nThe \"dispatcher\" refuses to give prices over the phone because if they told you that they were going to charge you FIVE TIMES the normal rate, you'd hang up on them.\n\n$156 to change an outlet?! $350 to \"diagnose\" a problem? $39 just to show up?\n\nPlus this guy was a scam artist on top of being incompetent. I had a coupon for $49 off of service and the guy said he'd let me keep my coupon and just wave the $39 service charge. Ummm....that's a deal? They don't require you to know math to be an electrician?\n\nOthers have said that they wave the service fee if you hire them to perform a job anyway, something the dispatcher didn't tell me. Total extortion! You have to pay just to find out that they're going to over-charge you and that you don't want to hire them?!?!\n\nIncompetent. Rude. Over-priced.\n\nDon't be scared of your local electrician that charges by the hour. He's probably more familiar with the unique problems associated with buildings in your area than some random contractor from across the valley.