From the moment we stepped out of the car we were less than impressed. We were being dropped off by friends and there was NO ONE around to help unload our luggage. When the bell hop finally did make an appearance he was extremely rude and kept telling us to move the car, did not help us with the bags and made fun of us for not knowing where registration was then walked off. We were then charged the extra $20 a day resort fee even though our reservation (from another discount site) stated all taxes and fees included. When we finally got to the room it smelled like a Dog had taken a dump in it. It had not been cleaned at all either. I called down to the desk to switch rooms. They informed me it would take 30 minutes to get us keys to a new room sent up to us so I had to go all the way back down to the front desk for them. For my Inconvenience the desk clerk (who did not apologize for the error or look me in the eye) gave me the exact drink coupon that is already provided in the welcome brochure. Thanks but free drinks are already provided when I gamble. After getting sorted in the new room we went down to the casino floor to gamble. We were in the hotel a total of three hours when we went back to the room to find out that they had reset our room keys and for my imposition I had to go back down to the front desk again to get a new key. Again no apologies!! Worst customer service ever. I knew this hotel was older but the rooms are extremely outdated and comparable to a cheap motel 6. Never going back.