Score: 2.5  I don't think Mario Batali would be happy with our experience. The setting is gorgeous: a faux Piazza San Marco that is always sunny, but not hot, and only one well behaved pigeon. The cafe, itself is charming with faux outdoor seating and a magnificent refrigerated tower for cheese and salumi. If only the food and service matched this santized version of Venice, we would be singing its praises.\n\nThe service is the poster child for LVSS (Las Vegas Service Syndrome -- \"I will never see you again, so you are just an annoyance that must be dealt with\" -- they do not rely upon regulars like most restaurants). The hostess exuded boredom as we approached her station. Our server was sluggish, coughed incessantly, was unfamiliar with the cheeses, and generally could care less. Being in the industry, we were appalled. We tried being extra nice, but no amount of warmth could encourage a glint of caring.\n\nThe food is pretty good. They use quality ingredients, but again, no one really cares or has passion for food. The pizza is OK, but not wood fired. The pasta (I had the bucatini) was good but nothing exciting. We ordered a portion of wine listed as 250ml which is about 8oz and it was not even close. This could be excusable if the prices were not so high.\n\nI do not suggest this place. Mario Batali has some fine restaurants, but this is not one of them.