Went to pick up lunch today, walked in and waited more than a few minutes before I even saw an employee. Finally placed an order, and the employee disappeared with my credit card to the back. Employee returned with the receipt to sign and it took several more minutes for my food.\n\nI got to my friend's house not far away, and despite the fact it had been less than 5 minutes, the fries were already cold and not that great. Baked beans had a weird flavor and were also kind of cold. Finally, the pulled pork sandwich was also underwhelming and cold. Sauce had way too much vinegar. Cole slaw looked disgusting, like it had been made several days before.\n\nThey probably still could have salvaged a second star, except that the customer service managed to drop even after I had left. I realized after I got home that when the employee disappeared with my credit card, she failed to bring it back. So I called, to verify that that's where I left it. I explained the situation to more than one employee and was repeatedly put on hold. They confirmed that she kept my card when she swiped it, but they refused to mail it back to me. Apparently they have a policy that they can only give it back to me if I come in, in person, and show ID. This place is across town, and there's no way I'm driving an hour round-trip to go pick up my card. I just don't see how this policy is anything but nonsense. Do they really think that someone else would figure out that my card was missing, and then be able to figure out where I left it before I do, and then intercept it, and then manage to make fraudulent charges? The whole thing is ridiculous. Not to mention that if they just had a credit card machine up in the front, where they take all of the takeout orders, this never would have happened.\n\nAll-in-all, I wish I would have passed, what started as a mediocre, over-priced lunch managed to turn into a real headache.