We had an enjoyable visit here and our experience with customer service was good. If you have little ones - this is a great place. \n\nFor the kids:\nThe Kid Quest (\"baby sitting\") was wonderful - large, lots of toys and a fun play area (slides and stuff). The staff was very nice. They called to let us know that our little guy had a potty accident so I ran over there with diaper bag and change of clothes. When I got there - they had already cleaned him and changed him, they just needed a fresh pair of clothes. How's that for service! :) Additionally, it has a full bowling alley, and Regal movie theatres. The arcade wasn't impressive (it was okay for our little guy but would probably bore teens in less than a minute). Pools were nice. \n\nFor the grownups:\nCasino nice - the smoke wasn't too bothersome for us nonsmokers. Pools were nice. Lounges were nice. Only complaint is that they should have a band/entertainment in the Rocks lounge every night (not just Friday/Saturday) for those of us who would rather sit and listen to music with our drinks - not gamble or watch sports. \n\nOverall:\nNice restaurants, nice food court. Nice place.