Very very disappointed with our whole experience dealing with them. \n\nOur photographer was amateurish in that it was the same poses time and time again and his proportions were way off and the photos were crooked, not in an artistic way. He was supposed to have known the grounds but when we told him the backgrounds we would like he appeared to not know the location and where would be the best places to take the photos. Included in our wedding package was an additional hour of photography, but we did not get our full time. I did not realize this at the time because none of us had watches, but when we got to our room we saw that we still had a few minutes with him. That was after we continued taking our own photos with our family. He did take over 300 photos most of which were quadruple shots and portrait, hardly any landscape shots. \n\nPart of our wedding package also included a $100 credit towards prints. In February we received an email regarding a 20% off promotion. I contacted them via email asking if we could use both our credit and the promotion. First response I got was a no. Then I received both an email and phone call from a girl named Autumn saying yes I could. I called her and placed my order. Over two weeks after placing my order I contacted her wanting to know the status, to which she said she could not find the order. After refreshing her memory and waiting another two weeks I have emailed and called, receiving no response from anyone regarding my order. \n\nCan't believe they claim to be professionals when they can't complete a simple order consisting of just one print and do not return customer phone calls and emails. They also don't seem to be able to take decent photos being that my 5 year old nephew has better sense for taking balanced, unique, and artistic photos. And let's not forget that obviously they're lacking internal communication as well since their employees don't know what can and cannot be done. Imagine Studios ready needs to get their act together before ruining anyone else's wedding day and memories!