I take my Yelp reviews very seriously.  To me, giving someone a one star yelp review means that they have done something so egregious, that someone either did or could have gotten hurt as a result.  Oh wait...that's exactly what happened.  I recently flew into Phoenix with my brother, his husband and their 11 month old baby for a family wedding.  We rented an SUV with a car seat.  Initially, my brother asked if the car seat could be installed for them, as they were unfamililar with this model, and they were told company policy dictates that they could not install the seat.  Fine.  No big deal.  We install the seat and off we go to our hotel to rest up for the drive to Sedona the next day.  \n\nMy brother's husband had a nagging feeling about the seat that just wouldn't go away.  Finally, he drove to the local police station to have it inspected and we were informed that Hertz had neglected to include the base of the carseat and that it was in fact, unsafe to hold a child.  A quick call to Hertz later and I KID YOU NOT, we were informed that it was not negligence on their part, it was negligence on our part for driving off with the car seat that they had provided.  Are you counting?  We have two strikes so far.  Massive error that could have led to death of child (that's gotta count for at least 10 strikes though...right) and then complete failure to take responsibility or attempt to fix the problem.  The bro in law located a nearby Hertz location, and they said we could come and pick up a new seat.  They gave us a new seat, they sure did.  Once again, I kid you not, this one was missing clips.  \n\nWe made our way back to the original Hertz location at the airport.  The staff were rude, and spent a great deal of time rolling their eyes at us when we asked them for assistance putting a strange car seat into a car that we'd never seen before.  I understand they can't actually install it for liability purposes, but I can't believe that no one else has struggled to install an unfamiliar seat in an unfamiliar car.  Regardless, we never once received an apology, just continued rude behavior and eye rolls.  I travel often and have never encountered such poor customer service and lack of concern for safety at a car rental agency.  You can be sure that Hertz will never receive mine, my family's or any of my friends' business again.  You can bet that they will never receive the business of random people who I run into on the street.  This is how infuriated I am by their negligience and egregious mishandling of the whole situation.