Stayed in the pyramid. Below mediocre. Feels like it was remodeled several decades ago, trashy feel, hasn't been updated in forever. Too many smoking rooms not enough non-smoking rooms. Poor lighting, difficult internet (no wi-fi), just an ethernet cable from wall. Bathrooms seem outdated, dusty, broken.. Very far walk from elevator to many of the rooms. Noisy.. so you always have to have fan on in room, and even then it's too noisy. Customer service hit or miss - most front desk staff seem very grouchy, but found an occasional cheerful person with customer service in mind. \n\nWhen I checked in I was told the non-smoking room I had confirmed through my reservation was unavailable - they had NO non-smoking rooms left and I would just have to deal with it, check back with them tomorrow. They said they could send someone up to 'freshen' up the room with some deodorizer. Eeeeks! I am allergic to smoke and any fake spray scented stuff so I quickly declined. They sent someone anyone and I sent him away. Called front desk and finally got another room that was tolerable. Bizarre. But glad I did not have to find another hotel as it was late at night when I checked in.\n\nI was here during winter and my room was freezing. Jacked up the heat but the room took hours to heat up. Sheet and one threadbare blanket did not help - so I bundled up in as many clothes as I could and lay under the covers. Did not want to ask for more blankets as I cringed at having to deal with front-desk staff and service staff.