I took my two Shih-Tzu's to Paws n' Claws for grooming. I've had better. \n\nWhat I requested: Puppy cut for both dogs, body as short as possible, round heads, save little girl's eyelashes \nWhat I received: Short cut bodies, spotty uneven not-round heads, tails not trimmed(although i didn't specify, and assumed they would trim), ears unevenly cut, dusty dogs.\n\nService: Very friendly front desk staff. They were on time with the dogs. Quality of groom was not that great (see above). The cut was done partially correctly but the dogs were not blown dry after or were allowed outside after. Not exactly sure the reason but I got dusty dogs back.\n\nFacility: Easy to find and access. Environment was not very nice in that you can hear all the animals barking and whining when you walk in. It is a boarding place but usually a good place is quiet no matter how many animals they have. Additionally, the animals sounded stressed with the amount of barking, yelping, and whining. \n\nThe standard for a 5 star groom is a clean, calm facility, friendly staff, and clean, well-cut doggies at the end. I only experienced 1 of 3 (friendly professional staff).