I went to this cleaners for alteration to a gown. They told me they would alter the hem of the gown for $10-15, which I thought was a great deal because I had just been quoted $30. I left the dress and was told it would be ready by Thursday (I needed it for an event that day). I was called on Wednesday saying the cost was actually about $50, and would not be ready until Friday. I asked for the dress back but the dress was at a different location and they could not have it back to me. My plan was to take it to another location to get hemmed. Given the short amount of time, I ended up having them alter the gown although it was expensive. I ended up wearing a different gown since, although it was ready by Thursday, it was too late and I couldn't pick it up. The manager only gave me a 10%-15%. As good business practice, she should have given me the original price I was quoted.  At the end of it all, I ended up paying more (about $48), and the hem on the gown was done sloppily and the material now has a permanent wave at the base of the dress (probably because if the thread and tension used). It is an expensive and fancy gown, so I was pretty bummed they did a sloppy job. The positive: the two ladies I worked with were nice and professional.