We eat at Red Robin at least 12 times per year - and celebrate every birthday in my 7 person family here as well. Personally, I LOVE RR burgers. The food is always excellent - never a complaint from me. I have to say that in all the years I've been eating at RR (in Massachusetts and the last 2 years in Surprise) I cannot understand why the prices keep increasing and the portions seem to be dwindling. Probably the most obvious is this silly \"Gladiator Cuff) that they just started using for the fries... it hold about 15 fries and is a perfect way to make it so that you get less.\n\nThe Surprise location seems to have an incredible employee turn-over. When we live in MA, we had the same server for almost 1-year. Here in Surprise, we have had a different server every time we've gone. The service struggles desperately at the Surprise location. We always visit with 7-8 people in our party, and that in-itself is an undertaking for any server, I know. But I'm constantly amazed at how many times we have to ask for refills, or ask for more baskets of fries, or long waits for shakes, or long waits for napkins. Two months ago, our server was so bad that I had to complain to the manager that we had been seated for 45 mins and hadn't received our meals - he then took on the role of our server.\n\nIt really is kind of sad when we all say \"Let's go to Red Robin\" and the conversation then goes into the bad service experiences we've had in the past 2-years. I hope they get a handle on this because we really are loyal customers.