It all started with a low tire pressure light and oil change.  When I made my appointment I was told I would have a new Service Adviser (won't mention his name, but it can double for a female's name and starts with 'T'), since the last guy left. When I arrived he barely looked up at me to acknowledge my presence, and had no idea I even had a scheduled appointment.  Regardless, i had the oil changed, tires rotated and low tire pressure resolved.......So I thought.  Maybe 2 days later the Low Pressure light came on again.  Since it was the weekend I got by with filling up the tire with air for a few days.  Finally my wife and I attempted to call 'T' several times throughout the day, leaving 2 separate vmails (1 in the AM, the other around 2:30PM.  NO response!  Finally I called the service mgr to tell her my dilemma.  She quickly told me to take the car in and she'll be sure he'll take care of it.  I arrive, once again this guy had no idea I was scheduled, so of course now he has to give me a attitude and scoffs at the fact that i wanted to get my tire fixed before they closed at 7PM.  It wasn't even 4PM yet.  He looks at the clock and asks if I was leaving the car overnight.  REALLY?  For a tire?  I told him no, and he could take it up with his mgr if he had an issue.  Finally after all was said and done, about an hour later he tells my wife and I he can't fix it and we need a new tire.  There was a nail to close to the side wall.  So my wife asked why didn't they catch it the first time when the tires were rotated and the Low Tire Pressure issue was addressed......He got all defensive, and goes back and forth with my wife on \"PROCEDURE\".  I laughed in his face, took the keys and he storms away with his 'great customer care skills'.  Why get upset with us?  Because we asked the right questions?  Anyway, next day we went to Discount Tire, thinking we were going to buy a new tire, when they guy tells us we were all done and fixed......for FREE!......What would have been probably a bill over $200 for 1 tire, ended up costing $0 and no Low Pressure light.  Good Job Airpark Service