I am writing an update & up-ing my rating for two reasons:\n\n1. Shortly after I placed my order in the store & wrote my review here on yelp, I received a phone call from the General Manager of the store, Mike (which was startling at first since on yelp we would never display our phone numbers, but he got it through my order)....  Mike made the situation right with me and offered to Fedex, at no charge to me, my purchase directly to my home.  He was incredibly kind and concerned about my irriatation. That kind of customer service is to be commended and praised!!!  Yes, the corporate part of the company should modify it's online & gift card policies.  It is in my experience that when interacting with clients and customers, you need to make a transaction as easy, as quick and as pleasant as possible!!  \nThe situation I had was out of the store's control, but yet Mike still went beyond the norm to correct my less than happy experience.\n\n2.  The product I ordered exceeded my expectations (I haven't set it up just yet), it is gorgeous and the online picture did not do it justice!  I'll post a pic after it's up and running.\n\nI've given Lamps + my business before and at this point I will continue to do so.\nThank you Mike, for being a good manager!