OK, love the laser, the customer service has been the biggest disappointment I think I can remember or have experienced, ever. \n\nI arrive, sit for over 10 minutes after checking in and then I am told, I have to reschedule because I was late...??? The clock is 5 minutes fast, you have a sign in the lobby saying they only allow 5 minutes to be late (to be fair to the other clients)  or they reschedule, and then argue with you about what time I actually arrived.... Argue, seriously!  \n\nThen I see two techs sitting in the back office, on their phones, clearly not servicing clients. It is now 20 minutes after I arrived and while trying to reschedule, a client comes in and leaves. So I ask, why if you have no clients when I got here, and you have none now do I have to reschedule. She tells me some BS that they have to be fair to the other clients..... what clients?? I was the only customer in the office! Then the next lady arrives late, she got caught in the same accident as I did, they immediately tell her she needs to reschedule, still, no new clients. \n\nI spent over 30 minutes after arriving, signing in, waiting to be told I have to reschedule then having to wait to reschedule ...  wouldn't it have been more customer service oriented to stop arguing and just perform the procedure. It literally takes 2-5 minutes for two procedures.... I spent more time on the office rescheduling than I have combined over all of the appointments I have previously attended.\n\nBut guess what, now I am late for my next appointment, at which I was not told to reschedule, but was accommodated, I was treated as a paying customer.... Oh, I get it now, Simplicity already has my money, they do not need to be polite or provide customer service, they only need to argue with me...  \n\nNever wrote a review before, that was negative, this is a first and hopefully will be my last. I will be asking for a refund but I am sure I will be told No... the easiest answer they can give instead of providing customer service. Scottsdale, AZ office.