Just returned from spending 4 nights at this JW. I would have loved to give them 4.5 stars but we ran into some issues that after booking the suite months and months in advance should not happen especially knowing how other JWs function as my preferred hotel choice.\n\nWhen we arrived and checked into our room  there were construction workers just outside   Cutting wood, etc. so the noise was rediculous. When we called the front desk and asked why haven't anyone told us at time of checking- in time they had no answer. Turns out it will go on for two days untold the weekend. They offered to look at another suite that is right next door of course silly as the noise level was the same. We requested speaking with the manager who ended up putting some credit on the account but considering how much you spend each night this is a drop in the bucket. In addition as this is a one bedroom suite with dinning and living area as well as wet bar/ kitchen area there were absolutely no glasses or flat ware so asked the manager to send it over. At this time we wasted two hours and were late for our restaurant reservation.\n\nSince we bought some water bottles and fruit ahead of time and had a fridge in the room we stacked it up before leaving only to find out when we returned that the fridge is barley working/keeping things cold. So needed to make another call to have the fridge replaced the next morning. Again when you spend thousands over a long weekend getaway you should not be dealing with this hassle.\n\nPremises- loved the location of this suite room 558 as very private. The fact that tennis courts are on premises is fantastic and we took advantage each morning. The fella who oversees the court was very nice until the last day he was very rude and cranky not sure if he woke up on the wrong side of the bed that day but certainly no reason to take it out on clients.\n\nRoom service- though our package included bfast in their restaurant we ordered in as had dinning room table and much more relaxing and peaceful- food was fantastic, very fresh and the delivery guys professional.\n\nSpa- very nice facilities though I was shocked to see signing in and out for a robe and plastic flip flops- I use spas all over the world and have never seen this- perhaps they have bad experience with people steeling but giving the fact you spend 600 on treatments in the afternoon I don't think I would be after plastic flip flops. My massage was fantastic Linda who has been there for 17 years was very nice and knowledgeable. My honey oatmeal body wrap experience wasn't as good- the therapist lady was so unhappy which was obvious from her non inviting manners that made me feel very awkward throughout my treatment. The entire idea of going to a spa is to relax not to feel bad as someone who doesn't like their job makes things uncomfortable for the client.\n\nWe will most likely return or will go to the Four Seasons down the road. Like I said I love JWs but the management here has some work to do to bring this location up to its legacy.