Alright, I live within waking distance, so that factors into me and my family eating here pretty often. We're new to the 'Burgh, so we didn't know about the chain before we moved here. The food is always good. We've explored the menu and have never been unsatisfied. Big plus: the sundae bar!!!! It's worth the trip in and of itself. \n\nThe only downer about this location are the hours. They close at 8:00 or something. And only open on Sunday if there's a Steeler/Pirate game in town that day. I can't tell you how many people I've seen try and dine here when they're closed. Also, they're always understaffed. It's turned into somewhat of a running joke with us: the staff expect to be slow but they get slammed every night we're there! So the servers end up with 10 tables or so. And there's never a hostess to seat guests, so people just end up wandering in and seating anywhere. This adds to the chaos. It's almost painful to watch. But the staff is very friendly, for the most part. Only once have I been upset at service and it was with a to-go order. The bartender took my order and didn't write anything down. I knew it was a bad sign but didn't say anything. Sure enough, the whole order was f'd up. We called and complained and they comped us a meal. So all was well. \n\nBottom line, great place to eat, even though it seems its glory days are behind it. But a little patience and a sundae bar go a long way here.