So I've been here a couple times over the last few years. Today was my third visit. I had a toasted spinach bagel with egg and cheese-yummy. I was sitting on the front patio when I noticed a bird struggling in a high branch of the palo verde tree nearest the building. The little sparrow had it's foot caught on the branch and was hanging upside down. It would flutter it's wings valiantly every few minutes trying to right itself, then hang helpless again. I wanted to help, but it was so high up I knew I couldn't climb all the way up. One of the staff members came out to see if everyone was happy so I pointed out the little bird and asked her if they had a long pole of some kind. She went back inside and came out with a ladder and a broom. So she set up the ladder and I was preparing to climb up with the broom stick to see if I could help free the bird.  Meanwhile everyone on the patio and passing by had stopped to see what was happening. I was about to climb up when another staff member came out to assess the situation. He quickly came up with a better solution and disappeared inside. Shortly he returned with an extendable pole that would easily reach the sparrow. After gently trying to nudge the bird free we all realized the entaglement was more serious. This kind man climbed the tree and with the help of another volunteer on the ground pulled the branch close enough to reach. He then gently captured the bird and brought it down. Both of its feet were badly tangled with some sortof stringy moss. The bird's thrashing had twisted ithe string so badly he would surely have died before breaking free. Everyone helped to untangle his feet and then we set the tiny sparrow free. High fives all around!\nI will go out of my way to eat here and tell others about the awesome people who work at Hot Bagels and Deli. \n\nMoral of the story: They are really nice here-and the food is great too!