The ONLY thing saving this joint from 1 star is their tater tots.  When this Ballantyne location first opened, it was our go-to burger place for juicy burgers, great apps/sides and spiked shakes.  Apparently complacency has kicked in and the last three times we have been there have been a train wreck of overcooked burgers and indifferent service.  \n\nI used to meet a friend here pretty regularly, as it was a halfway point between our homes, and we would meet early, typically on a Friday just after they open.  I don't know if the wait staff drags at 11:00 in the morning or what, but empty drinks when there are only 3 or 4 other tables sat is ridiculous.  But they had enough energy to stand around in a pack around the POS machine and chit chat (I would think having lunch with someone in a military uniform would cause service to step it up - but from a generation that thinks the world owes them a trophy for participation, I guess not).  Two of the last three times, my burger was dry and overcooked - what happened to the juicy burger that was cooked as ordered?  The last spiked shake was poorly blended and had a puddle of vodka at the bottom - how do you screw up a milkshake?  The tater tots were perfect though, super crunchy and hot.  \n\nWith the new wave of burger joints opening all over Charlotte, there is no reason to suffer through mediocre (at best) service and overcooked burgers.