Gosh, I really want to give this place 5 stars but I just can't. \n\nFirst, let me tell you about the product they use, \" Organic Color Systems\".. It is amazing. After being a blonde and going back to brunette, it has done WONDERS for the health of my hair. As a whole/natural foodie advocate, it was only natural to want the same for the product I put on my hair, I LOVE it. \n\nI have seen Stephanie, the owner, a few times. She has made my hair shiny, smooth, and just revived the deadness you get from styling in AZ heat! \n\nThe last time I went however, has completely left me in shock, so much that I have waited to write a review until my bitterness has subsided. \n\nAt my appointment,  I was whisked away with her sweet assistant, Lacey. I told her, \" I just want to update my current highlights by  touching up the roots ( only a few around my face) and throw a tonor or gloss or whatever MAGIC you have to give my ends some shine since the summer is just wearing on them. After agreeing, Stephanie came and worked her magic, talking in code with Lacey ( color this, GH 4 that, etc. ) Finally, when it was all said and done, I had a full head of highlights. Which was NEVER what I asked. After asking her to cover them back up with brown, which she did, it still did not look \"right\". Almost like I had gray growing on just the front of my face, which she agreed, and would fix on a later day that week. \n\nI go back, she fixes it, though I am not thrilled, it is better, still awkward placing of highlights, but better. I decide that her assistant Lacey took more time to talk and actually see what  I wanted, so I scheduled my next appointment with her, since she is finally has her own chair soon. \n\nI get an email from Stephanie the next morning, \n\" I have taken your appointment off the books, You are not a fit for Verde Salon. \"\n\n\n-- After sending her a nice message saying that I was disappointed, she responds with another, \" You are just not a fit for this salon. \" \n\n--- Still confused and disappointed at her lack of professionalism and how she treats her customers that aren't happy. As well as a BRIDE who is trying to get her hair the right color for her wedding. I felt like I just got voted out of a sorority. \n\nNeedless to say, I am taking my business elsewhere, but of course to an organic salon.