I have read some of the Yelp reviews and at my first visit at the Ingleside Grooming I was not too impressed with curt response to some of my questions as she seemed initially annoyed with my presence, however, I continued to request their services to groom my pet.  When I returned the next day with my pet, I was significantly late at dropping her off for her appointment.  I also told her that my pet is a nervous pet and has always pooped whenever I took her to Petsmart or to the vet.\nThe person who was there (the same person whom I spoke to the day before), I apologize and she was very understanding and did not seem upset at all for my tardiness.  I felt really comfortable at that point.  When I returned to pick up my pet the same person who I have been dealing with was so nice and told me how my dog behaved and how sweet she was and, best of all, didn't poop!  And my dog's new look (she's 3 years old and never had a hair cut, so she was pretty bushy) is fantastic!  and the cost is very reasonable with what comes included!  I highly recommend her!