Ate twice at Mozen Bistro for breakfast while staying at the Mandarin. Unfortunately, I am forced to give this place a 1 star rating.\n\nAfter waiting what seemed like an eternity to be served (greater than 45 minutes), I found a LONG black hair entwined in my Huevos Rancheros. It was beyond disgusting! I have no idea how they didn't see it in there. The eggs were literally stuck to and hanging off the hair when I lifted my fork. \n\nI was absolutely starving and was nearly about to cry at the sight of the hair. When I reported it to our waiter, he apologized and took the plate. While they were preparing a new order, I had to pick off of everyone else's plate because I was so hungry. I grudgingly ate the newly prepared huevos, and only because I was still hungry... otherwise I would have bailed on the whole situation.\n\nThis definitely isn't the first hair that I've found in food, but it's pretty disturbing when you find one at a place that charges $12 for a bowl of Cheerios. Mozen is expensive and exclusive. It should be held to a higher standard than iHop when it comes to quality control. \n\nWhy the 1 star? \n\n* Hair in food. Probably enough said.\n* For an insanely overpriced restaurant in an exclusive hotel, I felt that the hair warranted an apology from the restaurant manager or someone in charge. When you make a mistake of this magnitude, it deserves a sincere apology.\n* They only comped my huevos rancheros on the bill. I felt that was kind of chintzy.\n\nWhat could have earned a 3 star?\n\n* An apology from management\n* A more generous compensation than just simply replacing the hair-laden dish with a new one and not charging for it. I probably think the whole bill should have been comped since it was only breakfast and not like a $400 dinner bill. And I was a guest at the hotel.