I am ordinarily a very laid back person.  However, when I walked in, there were at least a half-dozen people chilling behind the counter, and it still took at least 5 minutes for someone to help me.  I ordered a bagel and an iced americano. \n\nI waited nearly 10 minutes for my bagel, and when I asked about it, the guy picked up the bagel sitting on the counter and handed it to me.  It was cold.  To fix the problem, he re-toasted it.  So then it was burned.  Super.  Who doesn't love a burned bagel in the morning.\n\nNow let's talk about that \"Unlimited Coffee\".  Honestly, this stuff should be limited by federal mandate.  As in...don't drink it.  Even after four Splenda and a healthy dose of milk, it tasted like something died, they blended it up and poured it over ice for me.  I took one sip, gagged, made my brother experience the nastiness, and then logged into Yelp.  \n\nNow...if you're just coming for the \"coffee shop atmosphere\" don't do that either.  It looks like they gave a 13 year old a $500 budget at WalMart.  They have folding chairs to sit on and the sketchiest couches I've seen outside of GoodWill.  \n\nIf zero stars was an option, I'd go with that.