If Zero Stars were an option, I would have rated this facility a 0. I make it a point to get a massage when I have a long business trip, and the service I received was marginal, perhaps because everyone was watching the clock. I was not asked if I was pregnant or if I had any health conditions which might be pertinent. Least professional spa experience I've had to date in the USA. Even the strip mall massage places in Austin provide a more professional service at 1/5 the cost. \n\nWith a day overlap in my schedule and my daughter's we decided to share a spa day. Since I was staying at Bally's and they had a spa, I phoned in advance for reservations. We decided on services and they described the sauna, steam room, whirlpool all available for our use after the service and included in the charges. Stating we were after a girl's day, and since I had some work responsibilities early in the day, I requested late afternoon and booked for 5. The website noted hours of 8 to 8, as did the poster in the elevator and the information in our room. When we arrived at 4:30, we were immediately told we had the last appointment of the day and would have 10 minutes to vacate once our service was complete. I was very upset, and asked why I hadn't been told upon booking since I had made it clear we wanted to spend some down time after the service and before our 9pm dinner reservation. They offered single day passes for another day as a consolation.The need for us to vacate immediately was repeated by each staff member, ruining the relaxing experience. Once our service was complete, we were rushed out with a staff member even reminding us they were closing as we showered. \nI requested to speak with the manager and I was told a manager was not available but would call. Due to work commitments I was unable to return to the spa between the open hours and my daughter flew out the next morning, so I felt they should have discounted the facility fee from our charges. I complained to the hotel of course they reiterated the spa manager would phone. To date that hasn't happened. SKIP THIS HOTEL SPA.