After having had many great eating and service experiences at the Tru Food in the Scottsdale Quarter, my boyfriend and I decided to visit the Biltmore location close to the Scottsdale Fashion Square. Well, sadly, it was like a completely different restaurant and not in a good way. \n\nHe had the shaved turkey sandwich with the sweet potato \"hash.\" The sandwhich was super dry with nothing on it or offered to moisten it up a bit. No real veggies on it either except a little shred of lettuce and a couple of grapes. The \"hash\" amounted to little more than some half cooked cubes of sweet potatoes poured on the plate. We couldn't figure out what was hash-like about it. He ate only half the sandwich and didn't bother with the hash after a couple of mouthfuls. \n\nBut the real issue was with what I ordered, the Street Tacos with what they were calling Sea Bass on the menu. I'd had these over in Scottsdale and they were amazing. But when I received  the three tiny circular mini-tacos at this location, the fish looked gray and sort of cooked, I guess, but mushy. It didn't  look like any sea bass I'd ever seen or eaten, but I thought I'd try them. Well, they were gushy and really fishy smelling. No amount of pico de gallo could cover up the substandard quality of this fish. When the server came by and asked how everything was, I asked her if the fish was fresh. She said \"yes, we get it every two days, flown in from Alaska. It's free range.\" hahahaha I almost corrected her that sea bass, even crappy sea bass, doesn't come from Alaska and fish aren't free range...they're not chickens on a farm. She was obviously badly trained in their own food sources. I told her it was mushy and questionable in quality and to just take it away. Then she said, \"I always get the steak version of the tacos.\" I guess we now know why...\n\nNext thing you know, the manager is at our table asking about it all. I asked if it was old or just not cooked thoroughly, but he assured me that it was neither. But he did say that their sea bass was really baramundi, which is NOT normal sea bass, but an Asian substitute (farm-raised and NOT from Alaska, more like Indonesia). \n\nTo his credit, he did comp my meal since I didn't eat much of it, but we won't be back to this location again. Why bother?  So we can tempt fate and our good health with some other questionable fish or other dish? I don't think so. Oh, and when I asked him if he had tried the fish tacos, he hesitated and admitted he always gets the steak version. Hmmm. Wish I had too!\n\nAs for the service, it was very slow at 4:30 on a Sunday (hardly anyone in there either). They were having some kind of on and off staff meeting right in front of the customers, ignoring everyone. Weird. Staff meetings should be before or after they open, not during business hours.\n\nSo, be aware that like all chains, each Tru Food location is NOT the same. Go to Scottsdale Quarter if you can for great, fresh food, super service, and a better atmosphere. Do yourself and your health a favor and skip Biltmore.