The theaters are clean, the selection of movies and snacks are usually pretty good.\n\nThe low rating is due to their inability to maintain the audio equipment to have 'assisted hearing devices'.  I suspect that they just don't ever bother to fix them, and it's kind of disgusting because it shows a complete lack of respect and courtesy toward handicapped patrons.  I'd be a little more tolerant if it wasn't the third time it happened.  (Shame on me for thinking things would be fixed, after we boycotted for a year or so...)\n\nWhen told that their equipment isn't working, they just shrug.  A refund was halfheartedly offered after three sets of new equipment (which I'm pretty sure they knew wouldn't work.) but I would've had to leave immediately and my husband was enjoying the movie.\n\nTo contrast, a similar situation happened at the Waterworks Cinema (which is old fashioned by comparison).  When informed that the assisted hearing device wasn't working, the manager was profusely apologetic, insisted on giving us 2 passes that not only were for free admission but any concessions we wanted.  And, oh yeah?  The problem was fixed the next time we returned.