Overall, we had a great time at Harrah's. Seriously, who doesn't have a good time in Vegas? The first room we had (we were talked into upgrading for $15 more per night) was on the 14th floor in the Mardi Gras tower above the pool. This was a mistake. We were told there was a band that played outside until about 2am. Well, the band lasted well after 4:00am. We thought we wouldn't be able to hear it, but we did, LOUD and clear. After a sleepless night, we (with the help of the fabulous Courtnie) changed to the 12th floor on the \"quiet side.\" Quiet my butt! All day/night long we could hear the squeaky elevator gears. It was almost as loud as the band. Because we didn't want to change rooms again, we dealt with it (with pillows over our ears) for the remainder 2 nights. \nAll in all, I would recommend 1) not upgrading and 2) making sure you want the quiet side NOT by the elevators (in the Mardi Gras tower)\nIn terms of overall experience at Harrah's - the staff is all super nice! From Courtnie at Check-in, to the waitresses, to the ladies at the gift shop - they have all nailed customer service! I would have to say, however, the drink ladies are sparse. Go to the $1 machines and they'll be by every few minutes. Go to the penny machines and you'll be waiting up to 20 minutes.\nDEFINITELY sign up for their Total Rewards card. You can use it at a ton of their sister properties for just about anything - from food, to drinks, to swag. I've seen other people say they get free rooms, but we didn't. We must not have gambled enough. \nOverall, we will keep Harrah's in mind next time we visit Vegas. \n\nPS Try Ice Pan. Super yummy ice cream made right in front of you!