I was more disappointed in this stay than I have ever been with a hotel. It was the worst value considering the service- at $445 a night for a simple, basic room, when our economy is in a recession and hotel trends are weakening, I expect friendly and prompt service AT A MINIMUM.  I found the conceirge to be confused, give us poor directions (i.e. taking 30 mins to get somewhere that took 5 minutes), recommended a terrible restaurant to us (Los Olivos) that was completely unsuitable, and never letting us know our folio of reservations and most importantly, NOT LETTING US KNOW WHEN she had been unable to make reservations that she suggested.  \n\nThe construction at the deck right above the pool was also an issue - no one had notified us of.  The jackjammering started at 915 AM on Friday.  The manager did give us a $100/night rate abatement after I had to complain - which I appreciated but would have preferred to not have the conversation in the first place.  \n\nThe room was also dirty - our feet kept turning black and we couldnt figure out why - and we were utterly disgusted to realize it was from our HOTEL ROOM. We had to wear shoes in our room or wash our feet after walking around.  \n\nThe service at the spa was very good (although you certainly pay for it) and I found the woman at the front desk very helpful which is why I am giving 2 stars.