The free hotel shuttle to the Strip refused to let us on twice because we had a stroller (on 7/8/2011). The only reason the second driver \"Hank\" gave us was that \"it would take too long to strap in the kids and I'm already running late.\" He then proceeded to let the 10 people behind us on the shuttle. He didn't care that we were already refused service by the shuttle before him. We ended up missing our show on the Strip. \n\nWhen we reported the incident to the transportation manager, he was apologetic, but didn't offer any ways to make up for the night. He took our number, but no one called to follow up on the incident.\n\nUnfortunately, you can't get to the Strip without a car from this hotel. We had to keep using the shuttle service even though I would rather not have to deal with their drivers.\n\nThe rest of the hotel was standard. The heated pool was nice. My kids like the small sandpit at the pool. Lack of free internet access in the room was a pain. There was free wifi in the public lounge, but that was also where I saw a giant roach.\n\nSigh... a \"family-friendly\" hotel that refuses service to families.