Been a Cox customer many years, recently moved and needed internet service at the new home, have my own modem/router, get a call from them stating a tech will be at the new house to hook me up, needed a time frame, they said absolutely nothing about a 60 dollar house call charge, for pete's sake, for years they only needed your modem number and you could easily just do it yourself, well they already had my modem number, i was transferring service, the tech showed up on time and asked which jack I planned on using for the modem, it wasn't until a month later when we decided to move the computer upstairs and needed the connection from comp to modem hardwired since the wife works from home and needs the most reliable of connections, all other jacks in the house are dead, only the one works, so had a chat session with Cox, they will be happy to send out a tech to make that new jack live so I can use it for 60.00 tech charge, I told them to screw off, I noticed the last tech cut a bunch of lines into the box, left the coaxial ends in the rocks too, I'll bet ten to one that before he showed up the entire house was live at all jacks, and I'm still trying to figure out how I went from 32.99 per month for internet only to 62.99, nearly a 100 percent increase. Google, we need you to come to Phoenix and give cox some friendly competition.