Arrived at 2pm on a Saturday- a busy time no doubt but we'd been here before and enjoy the food. We were told they were out of brisket. After waiting in line about 35 minutes we placed our order- 5 two-meat combos- all pulled chicken and tri-tip. Once we got to the counter for them to fill our order they then told us they were out of tri-tip and that it'd be a few minutes for the next batch to be done. They put our ticket aside as we waited. Tri-tip was done- but then they proceeded to fill singleton orders that came in behind ours, forgetting about our order. So now- no more tri-tip... again. Then they said brisket would be ready in a few minutes- we waited. After another LONG 45 minute wait, we were once again told that they were now out of brisket. Are you SERIOUS? I sighed and the man (\"Slick\" they call him) behind the counter could sense my frustration. He began to try to make light of the situation saying things like \"aww don't get mad Erin.\" (Your name is on your ticket order) And proceeds to turn to the others behind the counter saying, \"we done made Erin mad.\" I don't know about you- but after an HOUR AND TWENTY MINUTE WAIT- you're right. I'm mad. And chastising your PAYING customers for your mistakes isn't the way to earn my business or my money. We asked for our $87 dollar refund and got the hell out of there. We won't be back.