I'm with the reviewer from 1-4.  I've been shopping at BE since i was a kid in the 70's and after yesterday, I'm done.  I went in on Saturday and spent a couple hours, purchasing over $200 of clothes. Turns out one of the shirts I bought had 2 huge holes down the middle of the back, unsewable and totally unwearable.  I went back Sunday to see if I could return it for store credit and to trade in several bags of my old clothing.  Long story short; one of the managers gave me a really hard time about returning the shirt, as it had been half off, and she treated me like a total jerk for asking her to work with me, and acted like she was doing me the biggest favor in the world by accepting the return.  She was pretty snotty and rude.  THEN, when it was my turn to trade, a nice guy began helping me, and had accepted a couple of my things, and things seemed fine.  Said manager showed up, elbowed the guy out of the way, and began going through my items herself.  She purchased ONE item out of several large bags and sent me on my way.  It was an incredible blatant FU to me for \"forcing her hand\" when it came to my return.  What grade are we in again?  I am still amazed that this even happened.  What a great manager!  I bet her employees really enjoy working for her.  It's too bad, I found lots of clothes I loved, but I'll stick to other businesses, like My Sister's Closet and whatnot, where the employees are nice and don't sell clothes that can't be worn.