I haven't written a bad review, but I feel that this would really benefit future customers. This particular location is always so crowded, which contributes to the long wait for a table and their slow service. There is also an awful smell that fills the restaurant at least that is what I experienced when I was there. \n\nAnyway after a long wait, our server had finally noticed us and took our order. I had ordered the steak tips and a side of pancakes. It took a while for our food to come and after getting my food I realized that my pancakes were never delivered. I told another server because our server was not around. The lady said she was sorry and that it would be out, but still no pancakes. I had to tell someone else that I didn't receive my pancakes. That server forgot as well. After being halfway through my meal I just didn't want to bother having my pancakes anymore so I just asked them not to charge me for it. \n\nYou would thing they would have given me a free meal or something but they just took off $3. It was such a disappointing experience. The food is good, but their customer service needs improvement.