NEVER COMING BACK! !!! we only came for a oil change and they asked if we wanted a $70 wash/cleaning and we said no. we ended up getting a $30 oil change/wash package... they INSISTED that our car wouldn't start and needed a new battery and would be $120 to replace but we said \"no thanks just jump start it and we'll take our car somewhere else\". they also said we need another air filter and clean the fuel system.  we said no to all. \n\nafter, we took our car to our family mechanic recharged the battery and our battery was fine! we drove towards scottsdale and noticed our car was high on temperature and popped our hood to find the radiator cap missing which was weird!!! we had to stop at auto zone to buy coolant and another cap. bottom line... our car never had these issues prior to coming to francis and by coincidence they ALL APPEARED during/after the visit! we called the manager and he said they didnt take the cap. \n\nin conclusion, we felt very weird abou the whole experience and that something was NOT RIGHT about how they handled everything! NOT COMING BACK!!!