Some staff were helpful. Some seemed uninterested, the shuttle bus drivers were very nice. The room was clean and the hall decor seemed updated and fine with me. The shuttle service to downtown Madison was a big plus since this hotel is not walkable to much. The rental bikes out front are fabulous when the kiosk is working.\n\nThe beds were very comfortable but when the temperature in the room went up a bit and got warmer we could smell urine. We were on the pet floor (without a pet) and so we assume that was what it was. We could never find a luggage cart....\n\nThere was a wedding Saturday night, we went and complained about the noise from the partying guests at midnight and it quieted down. We went and spoke to the guests ourselves at 1:30 again when they \"forgot.\" We had a fire alarm go off from the drunken wedding guest at 2:45 a.m. There were elderly folks and parents with babies all over the front drive and the manager or staff never came outside and told us a thing. I finally went in to ask and he admitted it was the wedding folks and it was a false alarm. I know it's not their fault, but they could have handled that better. A \"sorry\" at some point about the noise or  alarm would have been nice. Even nicer would have been if the manager had offered us a deal if we came to stay again or free breakfast since we literally got zero sleep Saturday night. \n\nThe wi-fi on the 4th floor was pretty darn mediocre even though the manager said it was fine. I couldn't download my e-mail to my phone!\n\nHere's the thing, I can get a Hampton Inn for about the same price. I get free breakfast, a clean room and no rowdy wedding folks there so I'm not sure that this was \"nicer.\"