My experience at sura was horrible. It was our first and our last time there. If I could put a negative star I would. We get in at about 335pm and were sat at a table. I go to get food (vegetable tempura shumai and egg foo young) well I take a seat back at the table and take a bite out of the tempura and about to take another bite and that's when I look down at my food and see a hair in my food. I pull at the hair and it ended up being a 2inch piece of hair. I told the first waitress and she apologized and took my plate away.. Ok so moving forward with our lunch not having an appetite to eat much I go and take a piece of my Kim chee and under that piece there was a piece of hair.. Talk about being disgusted.. I tell another waitress and she tells the owner and the owner comes to the table and was like I'm sorry blah blah blah.. Then the owner and waitress started to talk in their language and started to laugh looking at the plate.. Talk about feeling like crap as being the customer.. Then the owner goes well it could be your hair.. That was it, I was being so nice and professional with the whole matter after all it wasn't my fault and believe me we have the money to pay for our meal so trying to get a free meal is something I was not trying to do. With this happening twice in one sitting I am sure that I will not be returning to this place again.. Trust me it pays off to look at your food so stuff like this doesn't happen and your not eating someone else's disgusting hair..