I have such a love-hate relationship with this spot. My office orders from here often, and every single time there's an issue. It takes twice the time we were quoted, there's something missing from or wrong with our order, the delivery driver doesn't bring any change - there's always something. \n\nWhile the employees seem a little on the \"slow\" side, they're at least usually pleasant - with the exception of a woman I spoke to who said she was the owner. Placing my order with her took even longer than it usually does due to my having to answer questions 2 & 3 times, we waited 20 minutes longer than the 45 minutes we were quoted, AND she was downright snippity with me throughout the entire interaction. \n\nSo why the heck do we keep ordering from this place? Because the food is just that. damn. good. Seriously. Their sandwiches are piled high with inventive, high-quality ingredients and always taste fresh and well-made. And don't even get me started on their cookies! They are spec-freaking-tacular - huge, gooey, moist, and often still warm from the oven. \n\nSo, the service? Thoroughly \"meh\". But the food keeps us toiling through the arduous ordering process.  Thus, 3 stars - right in between 1 star service and 5 star food.