i would have given this place a 0 but unfortunately that's not possible. my appointment for a cut and color was at 10 in the morning and i didn't end up leaving that place till 330 ish. i have read the reviews and they do say that it was a long process.\n\ni got set up with a girl named cory. & from off the bat once she started working on my hair i could tell she had no patience to do so since my hair was very long and thick. she kept sighing and the vibe i was getting from her was very unpleasant and unprofessional. i got to pick out what color i specifically wanted from a color book, and confirmed it with her. she discussed it over with her teacher and i overheard her teacher saying a whole different shade, as she came back she didn't bother to mention the change. i kept quiet as i thought that the teacher would have known what would look best with my hair. \n\ni had to do a color balance that took anywhere from 45 mins to an hour. then cory and another lady that helped her started working on my hair. the lady whom i hadn't got her name was very nice. after a while they finally got to working on putting color in my hair. a lady who worked there advised them to try to finish early so they could go on there break at 1. i was kinda set back as i would have liked them to take their time with working my hair even if it was a long process.\n\ni had to do a takeover with a girl named ashley. she came off very nice at first. she finished up putting the color in my hair, but there were some issues with having enough amounts of color in the back. they ran out of the color they were using on me so they had to use the same shade but with shine. i wasn't too pleased with that. she finished me off, rinsed off the color, and finally was ready to cut my hair. she had cut my hair and left uneven pieces, and even messed up my bangs. i was sooooo pissed off, i did keep my cool. i was even so supposed to get a scalp massage or else my haircut would have been free, but i just wanted to get the hell  out of there. \n\nafter she was done working with my hair i was waiting in the waiting room for my ride, and noticed how much she messed up my bangs. i got up and walked over to ashley whom was already half way done cleaning up her station. i informed her that my bangs were uneven. her response \"it's kinda hard for me to have your hair all even.\" i was pissed. she tried to fix it with me just standing there letting hair fall all over me and my clothes. after all that she told me my total would be $106. which in actuality it rang up to $120. i was pissed. she even stood by the register as i was paying for me to give her a tip. overall bad experience. i didnt get the color i wanted, i will not be going back nor will i recommend this place to anyone.