If you look at my other reviews, you'll see I very rarely give a restaurant 1 bubble. And for local places in my community, I will often say nothing if I don't have anything nice to say. But this experience was so thoroughly terrible I'm making an exception. A friend visiting from out of state was thrilled we had a Hungry Howie's in our town as this was her favorite pizza chain back east. Since we had not had a chance to try it yet, we gave it a go. First we tried ordering on the web site but it does not allow you to select a flavor for the crust - that seemed odd considering how much they promote this and rely on it to differentiate themselves from all the other pizza joints in town. OK, so we tried calling our order in. We had seen the specials on the web site, but when we asked for it on the phone, a teenage-sounding guy told us they didn't have that promotion and it would cost roughly double the advertised price. At this point I started getting annoyed, but I kept calm and ordered on, after all, our friend loves this place, maybe the food will redeem it. Since we were already out and about, we declined delivery and went in to get it. Imagine my surprise when we saw the front of the building was plastered with large advertisements exactly matching what we saw online. There were also posters and stands inside the restaurant showing these same deals. Really?! How could this guy NOT know the specials they offer? Does he come in through the back door every day? Does he never look left when he answers the phone? I probably should have said something, but at this point it was worth the extra money to not prolong any interaction with this person. I paid and left. At home we realized they never offered us a choice of dipping sauces for the bread sticks and that the pizza did not have the flavored crust we ordered. The bread sticks were burnt and tough. We tried to eat a couple but ended up throwing them away, which if you know me is atypical - I will eat terrible food rather than waste it, but this was beyond edible. The pizza was cooked to perfection, but the cheap ingredients and \"canned\" tasting sauce put it below average. Our friend assured us she has never had this experience at the other stores she has been to, that even the web site is better for other stores, and that we just have a bad one. Until this location brings its customer service and product quality up to the standards the chain apparently sets for its other locations, there is no chance we will be returning.