Im a hotel bouge. I work for the industry and tend to be very critical with hotels when I stay at them. First and foremost I will comment on the actual hotel itself. Beautiful. Charming and the rooms are very cozy. My boyfriend and I stayed here for my 30th birthday and Christmas 2012 and we loved that it had a small kitchen complete with everything you need to make your own food. A luxury we used twice. However, there is a lack of service here that needs to be pointed out. After our first night., housekeeping came in the middle of us having breakfast. I told them to come back in about an hour and we should be done. We got dressed and before we left the hotel, I called to request the room be serviced. When we came back, it was not serviced at all. All our dirty dishes and such were still hangin around. No towels refreshed. The next morning, we had to clean our own dishes before leaving. They have huge heavy doors at the main entrance and NO doorman helping open doors for women, elderly, or anything. People are forced to haul open these huge doors while carrying their luggage and such. Amenities and hotel comfort gets a 3 star review, but service lacks and loses two stars for it.