The better half and I just closed on our house, which happens to have a very large, and beautiful pool. We want to keep it that way, so pool service is a must. I heard about Honest Pool Care from my brother-in-law who speaks very highly of them.\n\nIn that I am heading out of town, I wanted get an estimate ASAP. I spoke with the manager Steve, who said he would call the owner Kevin and try to have him come same day. Kevin was able to come within in hour of my call ( he was in the hood!) and he was awesome. \n\nIn that I am a first time pool owner, I really needed some Pool Maintenance 101. I thought I filled it with water and would be done with it, turns out there are pumps and motors and filters and blah blah my head hurts. Kevin explained to me how everything works, and gave me a clear idea of everything I need. He explained how my filter is a bit small for my pool, 300 gallons vs 500, but he was very chill and indicated as a brand new home owner, it is not high on the priority list, that I can wait until it stops working - which I found comforting, in that I'm already terrified by the all the bills I'm just now realizing I have to pay.....(.Home depot ads just took on a whole new meaning) I liked that Kevin didn't come over and just start trying to sell me stuff. \n\nWe then talked about equipment. I don't have any, and my pool is currently full of leaves. Kevin explained all the different models of vacuums, in relation to my awkward shaped pool, and the diving board. He explained the pro's and cons of each, and told me he could sell one to me, or simply show me the model he had in mind and I could buy it online. ZERO PRESSURE to buy from him, just very straight forward, matter of fact and down to earth. I have worked in sales my whole career, and I really liked his tone. \n\nAs for the service, we agreed upon a monthly rate which I think is very fair. He explained to me how sometimes rates can adjust as equipment is needed, but I  shouldn't expect any surprises in my bill, and I will be alerted anytime a larger fix is needed. \n\nI will update the review once I have continued ongoing service, but for now the customer service was top notch, and Kevin is totally the kind of guy you would invite over for a BBQ.