They aren't willing to work with you. They don't care about their customers. I have experienced this with multiple locations. What I am going to do the day I have some free time is I am going to close my account with them. There is no point in staying with a company who couldn't  care less about thier customers. I have to deal with a lot of people who are unwilling to wotrk with you when I am at work but that doesn't excuse me from being rude. When they wouldn't help me I decided then that I was going to change which bank I use. I have no second thoughts and can not wait to research other banks and set up an account with them. It was beyond ridiculous how much time I wasted to not have them do anything. When they wouldn't help I told them that there was no way I was going to keep an account with them and that I am switching banks. I proceeded to storm out. As I said there is no point in being a customer of someone who is unwilling to help. \n\nWhen I first set up my account I was supposed to get an online account when I was supposed to get an online account. I got the information and everything but when I tried to sign into it I wasn't able to access it. I asked multiple times to be able to gethelp about it and no one every got back to me.I recently asked again and they said they would give me a number to call, which I never get recieved. \n\nTo put the above paragraphs shortly: screw them. Do not get an account with them because you will be disappointed in the service and the bank as well.