Let me begin by saying I'm totally disappointed and outraged at the aftercare, customer care, quality of work and Mark!!!!!!!! My problem is Mark and the fact that I called to make them aware that my hard top convertible will not work(this is after they just fixed my trunk, and replacing parts and the wiring system and lots of other stuff, that's all tired in to my convertible mechanisms). Mark wanted to engage in an argument and basically insinuate to me that it was something I did. \nGood year had previously repaired my trunk, which is my convertible, being that the hood folds into it. When i asked to bring my car back so they can look at my car and fix my convertible he told me, \" We don't do convertibles,\" I then said to Mark, why did you bother with my car to begin with, bcz my trunk is my convertible.. It's all tied in together? He then elevated his voice and basically told me to get off his line and call my warranty company...... Now that they've gotten their $$$$ what do they care now!!!!! \n\nLet me state this, I'm a single woman, I don't know much about repairing a car, but I know a lot about customer service and quality care. When your customers trust you, we become repeat customers because you stand behind your work and reputation. I don't blame the company Goodyear,  just some of the people it employs. \n\nEnd result... I am taking my car to the dealer to be repaired.... I've tried local repair shops and the customer care and quality of work is simply unacceptable!!!!! \n\nI am a hard critic. If you claim to be the best at what you do.... I expect no less. Not once did I call Goodyear screaming and yelling or rude to them at any time. I could write more of my experience, but I will leave it at this..