Einstein's is an okay chain.  It's not my favorite but in a pinch, it can hit the spot.  This location, however, leaves a lot to be desired.  I've stopped in multiple times due to the convenient location but I always leave disappointed.  \n\nThe food here is the standard Einstein's fare.  I'm not a real bagel fan but I have sampled a few of the breakfast sandwiches.  They were okay, nothing memorable.  I usually stop in for a coffee or a latte.\n\nThis last visit really made me mad.  I ordered a hot chai latte and ended up leaving with something else (never figured out what the drink was).  Unfortunately, I was a good ways down the road before the drink had cooled enough for me to take a sip.  Aaargh!\n\nWhat really annoys me about this location is the lack of customer service.  I've found that the folks working behind the counter are rather gruff and unfriendly. On this last visit, the young lady didn't greet me and refused to look me in the eye.  It's been a similar story with my previous visits.  The store seems to stay fairly busy in the morning hours.  I don't know if this contributes to the service problem or not.  Either way, I've made my final visit.  I can get a hot drink elsewhere.