I had friend visit from out of town so I wanted to take her on a guided horseback tour. I made reservations with this company because I heard about it on Groupon. When I looked at the website, the Sunset Tour caught my eye so I called to book it. No one answered so I left a voicemail. I called in the early afternoon but no one returned my call until 10:00 am the following morning. I tried to book the Sunset Tour but all the lady said was \"we can't\" no legit reason but she offered us a tour at 2:00pm which was no big deal so I agreed. \n\nOn the day of our scheduled tour (which was about a week after I booked the reservation) I received a text message that read exactly like this \"Need TO cancel horse ride guide is sick\" I received this text at 11:58am when my tour was scheduled for 2:00pm. Not only was it unprofessional for this business to send a text, I was only given 2 hours notice. About 20 minutes later I received a voicemail saying that their horse rangler is sick so they must cancel and to call back to confirm we received this message. She did not apologize whatsoever.\n\nI called about 30 times before I could get ahold of anyone. When someone finally answered, I asked if there was anyone else available to guide the tour because my friend was leaving the next day and she said no. Still she did not apologize. I explained to her how I thought it was inappropriate for her to send a text to cancel and she responded with \"well I asked you to call me back\" and when I told her I called about 30 times and no one answered she replied \"well I saw you beeping on the other line but I was on the phone booking other tours\" Her responses were contradicting and rude so I started yelling at her and only then did she start apologizing. At this point I was pissed so I hung up. \n\nZERO STARS for their unprofessionalism and rudeness but since yelp does not allow that I put one star. I would NOT recommend this company to anyone.