I'm starting to get the impression that you are not supposed to expect a good experience when working with a car dealership. Everyone I talk to is like \"Oh yeah, that's dealers for you.\" What?? I wish I had known this!! The story of my experience is long. That's mostly because I went in to this dealership in Aug., they didn't complete my financing until late Sept. and it's October and I still haven't received my license plates! I had to go to the MVD today, wait for an hour, pay the replacement fee to get my new plate, because I figured that was easier than dealing with this dealership anymore! There were one or two involved in my experience that were pleasant and seemed somewhat genuine. The rest, were shady at best. They would dodge my calls, tell me anything to get rid of me. They had my vehicle that I was trading in-PAID FOR and worth more than the car I was getting from them. Twice I had to threaten to come get my car from them if they could not close my deal or call me back with real honest answers about the loan they were trying to finance me for. Only then, did I get anyone to get back to me. They tried to get me financed through a bank that told me on the phone I didn't even qualify for the type of loan they were trying to get me! The whole process took almost 5 weeks, the whole time, yes I had their car, but they also had mine. And the money that I was supposed to be receiving back from the deal!! This whole experience was more of a nightmare than I ever could have imagined. It's unfortunate that one business and one group of sales/finance people can ruin your opinion of what should be an exciting thing! I had a Lexus before, went through the Lexus dealership 3 years ago and I had a great experience. Too bad Berge. You've lost a customer for life!