My family has visited this hotel several times, always on holiday weekends. As such, it's always busy. Overall, the property seems to handle crowds well, and problems are usually dealt with appropriately. The grounds are beautiful and the The Falls area is fantastic for just hanging out for the day. Kids love it - two huge pools and a water slide. When the companion resort, the Pointe Hilton Squaw Peak, is not at full capacity, you can also take a shuttle to that property and enjoy their pool area with lazy river.\n\nOur last stay was over July 4 weekend, and it was busy as usual. We rented a cabana at the pool area. They are worth every penny! You don't have to jockey for shade all day, and they include TVs, telephones, and a small fridge with water bottles. They are always booked up, so call ahead and reserve one when you make your reservation. We had a small issue where our reservation wasn't written down correctly on one of the days, but The Falls manager resolved it instantly. Great service. Don't let her catch you with outside food or beverages in those cabanas though! I think I saw her behead someone. On busy weekends, the poolside restaurant/bar pumps out food and alcohol at a frantic pace, but the service is always efficient and friendly. They do tack on 20% if you order right to your cabana or lounger via the roaming waitstaff. Give them a break though -- you're on vacation and they're sweating a gallon per minute to serve you.\n\nThe restaurants on the property are adequate but overpriced, like any resort. Drive a 1/4 mile north on 7th St to Safeway, AJ's, or Fresh & Easy and stock up on groceries. We always have our room full of outside food/drink with no complaints from the hotel.\n\nWe love the rooms because they have a separate front room with pull-out bed. Great for the kids and provides some privacy/quiet for the back bedroom if someone needs to pass out early. They're not exactly lavish, but you're not there to sit in your room, right?\n\nI give 4 stars rather than 5 for two reasons. First, the parking is a royal pain in the butt; they have nowhere near enough parking for all the guests when at capacity. If you are in one of the upgraded rooms up in the hills, be prepared to navigate down a narrow road with SUVs lining both sides, and a decent chance you will be blocked in by someone. The fire marshal would have a field day. Either that or park in the main lot and hoof it all the way up to your room. Second, they shut everything down at around 9 PM, leaving all the adults on the property to either walk around in circles in their rooms or drive into Phoenix to locate some nightlife. This place seriously needs a bar to stay open late on weekends.