I will start off by saying \"I love Dunkin Donuts\"! Growing up in Massachusetts (the home of DD), I had a DD every 1/2 mile and have been drinking their coffee even before my teens. Excited that they have made their way to Az has made me a very happy person, just not the N. Scottsdale location. I go to DD 20 times a month, every time going to the same location which I regretted every day. I have decided to be done with that location due to the fact that I am tired of them getting my order wrong. Whether it be the drive-thru or ordering inside I have to cringe when I taste my Peach sweetened Iced Tea to make sure they didn't forget the peach or sweetener. From the top of the food chain (the GM) right down to the cashier everyone that works there seems to be absolutely worthless and a waste of wages. I also ordered a Turkey and Swiss flatbread and received a spinach and egg sandwich on a round pita, not what I ordered. I have given them chance after chance to improve but the experience seems to just get worse every single day. They have forced me to go elsewhere...not much choice which is very sad because it is right across the street from my work and extremely convenient but I will now go out of my way to get my iced tea. Even a broken clock is right twice a day, it's too bad they have made so many bad hiring decisions. They are in an area where there is zero tolerance for crappy service and screwing over customers, Starbucks is in the next complex.....America does not run on this Dunkins!