Ok...this is a \"so far\" score and I am NOT a relative and truly believed I wasn't a fan lol, but I have had TWO issues that I submitted to Steve last week and both were resolved as fast as possible and to the extent possible via email.  He has responded to every email and there has been alot of back and forth as he has explained what our condos can do to resolve one issue immediately and one in due time with a meeting.  Both were resolved satisfactorily.  One is a very touchy issue and Steve is meeting to clarify, restate, tighten rules as necessary to protect our interests as owners.  I am very impressed!!  He has also always returned my husbands calls that day or after the weekend for Friday calls.  His emails with me have been right before, during, and after Easter weekend.  This can't be easy.  I can only imagine the complaints he is dealing with.  He has been very informative.  I saw other reviews stating he was condescending.  I cannot dispute how someone believes that he may have made them feel.  I only know...for me.....he made me and my concerns feel important.  He resolved them in a more than timely manner.  I say........\"so far\".......five star!!!  But, please note...like my profile says...if I  bothered to get on here, you are either one star or five star!  I have high hopes they will maintain their five star rating.