Never thought I would be writing a review for a Coffee Bean and Tea Leaf. I have worked for them in the past as a supervisor and have worked at several other cafes so I am typically pretty lenient and sympathetic with all baristas in the world.\n\nHaving said that, my girlfriend and I wanted to grab some coffee for the road before checking out from the hotel. They had one girl as an expeditor taking orders to speed up the line. We ordered a reg hazelnut IB and a lg Orchard Peach iced tea. We paid and stepped aside to wait for our drinks. We received two reg sized drinks. No big deal- we let the barista know we had ordered a large iced tea.\n\nConflict resolution at a coffee shop is quite simple. The cost of avoiding an argument and satisfying a customer far outweighs the cost of remaking their order.\n\nHowever, the employee here who decided to give us attitude, state that we had paid for a regular (regardless of the expeditor coming over and letting her know she had took the order for a large), and walked away after giving us back the regular sized tea obviously does not share my views.\n\nSo double and triple check your order when you ring up everyone, cus they will NOT fix it for you.