I was there for the first time recently.  Yes, they have a wonderful assortment of teas and accessories.  However, I only shop online with this company.  The reason being is that I found the staff to be pushy.  They really tried to up-sell you.  I actually caught the vibe that the young sales associate (at least 10 yrs. younger than the rest of the staff) seemed like she was being pressured into hard selling.  The other sales associates seemed to be a bit snooty.  I had mentioned that I did some research online about their company before coming in and the one who seemed to be in charge said \"At least you did some.   Most people that come in here are clueless\".  I really don't want to hear negative things about customers.\n\nPlus they pushed the air tight tin for the tea on me and I'm having a hard time opening it:-(\n\nThis last thing isn't as important but just added to my aggravation:  The place is too small for all their merchandise.  This was on a weekday and not too crowded.  I could just imagine how it would be on a weekend.