We signed up for this service at the recommendation of my neighbor who has also been using it for a while.  Signed up for the $40 box every other week.  They send you an e mail prior to the delivery to let you know what would be in your box and you have the option of substituting an item for another, for example if you don't want red kale you can get more broccoli.  They deliver it to your door and if you're not home leave a cooler outside.\n\nWe went through a few deliveries where we found that our neighbor who was getting the $30 box was getting the exact same amount of stuff than we were getting.  An oversight by the company and it was rectified, credits were issued. During the time we communicated to them via email we have gotten many out of office replies and explanations of \"system issues\" which was the cause for some of the confusion about what we were supposed to receive.  We received blueberries with mold on them, it was corrected by giving us more red kale on the next order, not an even swap IMO.  The last box we received our neighbor who, again, receives the same box we get (we switched to the $30 box) had these HUGE bananas and much better quality produce than us.  I guess the secret to this service is to make sure you're not comparing your order to others near you\n\nHere's the deal.  This service is great, in principle.  Organic produce delivered right to your door, family owned business etc....but for what you're paying vs. what you get elsewhere.....you can gain a better value going to Trader Joes and picking out what you really want vs. what this service decides to give you.    In this day and age, it is essential for any business to be \"easy to do business with\".  IMO everytime we had to touch this company or they had to touch us there was an issue.