This place I went to is at 4840 S Eastern.\n\nI bought a lamp there.  I bought it because I liked the lamp shade.  I got home, the lampshade didn't fit my my lamp.  I thought \"ehh maybe they'll let me take it back and switch it for a couple of towels or something I'll use.\"\nI called.  I talked to a slightly snotty woman who was very happy to tell me there are no exchanges or refunds, and in all fairness it does say that on the receipt, so I was like, \"oh ok it does say that.\"\nSo I go to the lamp and I'm thinking well, I'll use in in the living room.\nThe knob was gone.  No way to turn it on without pliars.\nI call back, I tell her there's no knob.  This time she was VERY snotty to me.  She said I could talk to her manager, but they \"have people checking these things before they put them on the floor, so I know it was there.\"  I asked her if she was accusing me of lying about the knob on a $7.50 lamp?  She was so snotty I decide her manager needs to know.  Lol, only when I get there I find he is even worse than her!\n\nI drive all the way back there, because I am that upset.  I meet the manager.  I felt like I was dealing with a mentally undeveloped 7 year old.  I'm rarely rude but I am direct and outspoken about how I'm being treated, especially if I've given a place my business and spent money there.  \n\n- He told me it was my responsibility to check to see if anything is broken before I buy it.\n- I told him it's his employees' job to do that before things are put on the floor.  \n\n- He then told me he \"knew\" it had a knob when I bought it, because someone had \"told\" him they saw it with the knob.  \n- I asked him \"Did you just accuse me of lying to you about the knob?\"  (Seems to be a theme going on here.)\n\nHe points to a young man working there who looks at me and blurts out, \"I saw it 2 weeks ago, it could have fallen off.\"  \n\n- Then the manager asks me in a snotty tone, \"Why don't you go find a knob somewhere and put it on it?\"\n- I look at him and ask him, \"Why don't YOU go find a knob somewhere and put it on it?\"     \n\nWhich he then did. A knob that was too small and doesn't fit on the metal part that sticks out, and fell off in my car on the way home.  I asked him if he took it off another lamp and he proudly stated \"YES I DID.\"  I tried to put it on when I got home but its too skinny and it's supposed to screw on and the threading doesn't match up.  The whole thing is worthless.  He's not THAT inept; he could tell it didn't fit.  He just jammed it on there well enough so it wouldn't fall off while he was walking with it.  He so blatantly derived pleasure in sending me out the door feeling ripped off and angry that I became even more angry I spent money there.\n\nI didn't get his name.  But he appears to be one of those old school party types that lost most their teeth from whatever recreational chemical activities they used to partake in. ? (100% my impression.)  He was sure pleased with himself to send me out the door angry with that useless lamp.  \n\nReally?  Accused by two people of lying about the missing knob on a $7.50 lamp and sent out the door purposely agitated by Mr I-need-to-feel-some-power-in-this-life-manager-guy.  That was enough for me.  Over a $7.50 lamp.  Geeeez.  I'll pay the $30 at Bed Bath and Beyond from now on.  Who knew?  I always thought Catholic Charities was a good place to shop because you're helping a good cause.  Treated like that??  No thanks.\n\n(*Let me add I also called the store on Rainbow to vent when I got home, and spoke to a very nice woman, named Nicole.  This is not who I am referring to above when I said I called and they were snotty.)