I just returned from Las Vegas.  Apparently Southwest Airlines uses Showtime Tours because when I booked my flight and hotel  I also paid for a round-trip shuttle to and from the airport. I was automatically assigned to Showtime.  The trip from the airport was excellent.  The shuttle was waiting and the driver was great. Got to my hotel in no time.  On the other hand, the return to the airport is another story.  I called 24 hours ahead of my pickup just like they suggested. When I called she asked what time was my flight I said 8:30am.  She said we will be there at 5:10am. Are you kidding???   I asked her to repeat what she said.  She said \"we will pick you up in the front of your hotel at 5:10am.\"  When I asked why so early she said \"please be in front of the hotel at 5:10 am  and if no one is there within 15 minutes of that time call us.\"  At 5:30 am the shuttle arrived.  At  5:50 am I was sitting in the airport with 2 1/2 hours to wait.  I figured the reason they get you to the airport two hours before your flight gives them one last opportunity to get whatever money you have before you board the plane. So what did I do.  I sat in front of a slot machine what else?  The only thing that made the 2 1/2 hour wait worthwhile was the jackpot I hit just before they called my flight.