When there are four people behind the counter, and they can't manage to effectively take care of two customers, this is a serious problem. This was at 3 o'clock in the afternoon- well pastt he lunch time rush.  I had already placed my order, which the (nice) guy at the counter had taken and passed on to the sandwich maker. After I spent 5 or so minutes listening to the owner bust people's balls in a way which I'm sure he thinks is funny, he finally asks me if anyone had taken my order. Yep, they had. The guy making sandwiches mumbled something, and walked away from his station. Like, he's done for the day or some nonsense. Poor kid at the counter had to hustle around, and crack out the sandwich, which he did rapidly. I've been here before, and the food is good, but the culture of this place is pretty toxic. This sort of behavior is, sadly, the norm. It's also a problem, because this part of Butler is basically a food desert. The pizza place, the Wendy's and the Subway nearby are all bad versions of this sort of establishment. A whole block's worth of lazy, sullen, grouchy, incompetent service. I won't be back here. They don't deserve my money, and they don't deserve yours.