I've noticed inconsistent reviews here. People are either really happy or really ticked off. I live on the other side of the universe from this shop, and I have a \"regular\" shop near me which I visit 2x a month. However, this is the only shop I have found to do \"creative\" designs (like a plaid pedicure at Christmas).  \nI have been here 6 times and have been very pleased.  The shop is in a bad area, so I don't know what people expect. Also, when English is not a first language and the shop employees are not from this country.....you sometimes have to make allowances for culture.  Yes - I have left nail salons because of a lack of friendliness, cleanliness.....and yes, I wish those who open businesses in our neighborhoods would prioritize learning how to do business according to the client's expectations ......and not their own. There ARE nail salons where they have learned to do this: speak English, be friendly, run an organized shop, be professional. This shop has a lot to learn, but I've never received a \"bad\" pedicure.