this is actually about the service advisor telephone call I just had..... I bought a new washing machine in January and due to my own fault, I had a load get very unbalanced.  Ever since then, the machine is EXTREMELY noisy in the spin cycle so I called to schedule a service technician to come have a look at my new machine.  \n\nAfter being on hold for 10 minutes, I get some guy going through the scripted stuff and he asks the problem.  I describe it and then he proceeds to tell me how to troubleshoot the dishwasher.  Ok.  Not the dishwasher I'm talking about.\n\nHe then is quiet for a good three or four minutes and comes back to tell me he can't find anything in his manual for the washing machine issue.\n\nYea.  I know.  Please schedule the technician.\n\nHe then wants to talk about other home service warranties I can buy and nope, I just want to schedule the technician.  He needs a zillion other questions answerd and finally, a month from today, I get to have a technician sent to the house.\n\nMore questions, more stuff to try to sell me and really, I hung up because this is already 30 minutes into just trying to set an appointment for somebody to come look at my machine.