This place has so much potential, but unfortunately their customer service is very poor and I don't care to ever go there again. I went on a Thursday night because I was selected to have a VIP Party there.  The lady at the door must not have been trained properly because I had to ask her where we were supposed to sit and even when we decided on the table there was no waitress to be found for at least 10 minutes. \n\nFree appetizers came with the VIP Party and I understand it's \"while supplies last\" but why would you set out big plates AND little appetizer plates. By the time my party got in line to get their food we were left with the little plates and they ran out of chicken wings. \n\nWhile bowling was fun, my friends and I were waiting yet again for a server to come and give us menus. As soon as the server came to our table I asked her the prices of the martinis and if she had a favorite. Her answer basically left me wanting just a water because she didn't have a favorite martini and didn't care to refer anything else. My friend ordered a couple martinis. She didn't like them even though she was already tipsy and it took over 15 minutes for the bartender to make them. \n\nAs if the service for the food and drinks weren't bad enough, the lady at the front desk handling the bowling lanes was pretty rude as well. I wanted to split the lane up between 5 people and the amount was about $13 she says, \"Really??? $13? You want to split it?\" After waiting five minutes for her to split the ticket I ended up just paying for it altogether. \n\nIt really sucked because I love to bowl and this would've been a great spot for me and my friends to come out to on occasion. However, I'll settle for Dave and Busters or even AMF next time.