It really pains me to have to write this re-review. But I feel if I don't I would be doing a disservice to all Charlotte Yelpers who may find themselves in the same horrible, horrible, dining experience I had this afternoon.\n\nI used to LOVE this place. I used to suggest it to all my friends, raving about the great NY style pizza, great atmosphere, and great service. Today I feel like I ate at a completely different restaurant. \n\nHostess was very sweet, cleaning off a table for us outside. We were sat, and then we sat. and sat. and sat. No one came over to even acknowledge us. After finally tracking down our waitress, we placed our drink orders and and ordered Mozz sticks app. About 10 min went by. Then 15, and I started wondering if they were brewing my beer behind the bar. As i sat there waiting for our drinks for about 20 min, I started noticing a few weird things about our waitress \"New Lisa\" as it said on our receipt. She was honestly acting like she had taken something the night before, or that morning who knows, and it was still in her system for sure. Seemed like she was just wandering around lost, every table she had was constantly asking for refills, their check, etc.... There was something way more wrong there than her just being \"new\". \n\nWhen our food finally made it, she couldn't even remember who had ordered what out of all 2 OF US AT THE TABLE. And to top it all off the food was disgusting. Mozz sticks were obviously frozen,sauce had no flavor. I got chick parm stromboli, it came out soggy, somewhat cold, and just gross. My wife got the meat ravioli, she said they were ok, probably frozen as well,but the sauce they were buried in was pretty unbearable. I remember fresh ingredients from this place, no more.....\n\nI don't know if something major has gone on here in the past 6 months or so, but I will never be back after this experience. When you have 2 full plates of food left sitting on the table, I literally took 2 bites, and no one says anything it speaks miles about the apathy of this restaurant., staff, & ownership.\n\nKnowing its the same ownership group of  some other local favorites of mine, I will not be supporting any of their food until the issues are addressed and big changes are made. I will make sure everyone I know who has eaten at this restaurant is well aware of the type of service and food this establishment offers.\n\nExcuse me while I morn the loss of one of my favorites.