Where to even begin, upon calling I was put on a ten minute hold, I specified I wanted a manual car, i was sold on the Mustang. The company hours are from 6-11pm, I made the appointment for 6:30am on a Friday. Show up at 6:25, and a detailer was the only one there and did not have access to the office. The detailer was helpful to call someone to see what was going on (the ONLY reason I am giving this place 2 stars). The front office staff was late, and did not show up until 6:51! So much for opening at 6:00 and my appointment at 6:30. To top it off, the manual Mustang was already rented out to someone else! So now, they bring out another car in which the seat does not adjust. No go. I ended up with a BMW that was manual but dirty as can be! There was a cracker in the mini center console, you would think for a car rental facility they would upgrade the customer to a better car and it would be clean! Had the appointment for 6:30, didnt leave until 7:40. \nWent to return the car the next day and now there was a different gentleman working the front desk and he didnt know where paperwork for returns were. He said the person who works front desk stepped out and she'll be back.. so here we are 6:30 am and having to wait another couple minutes for the woman to return. Very disorganized!! I left a message for the owner, have yet to hear back. I was not satisfied with this company.