We dropped our vehicle off Saturday to have them check why it sputters upon acceleration. They never called us back (after 3 calls to them) to let us know it was ready.  Monday afternoon they called and said  they \"jiggled some wires\" test drove it and they claimed it was fine, but if the check engine light comes on, bring it back. Not even 24 hours later it came on, we dropped it off Monday night and now it's Tuesday afternoon and not a single call from them.  Their communication clearly needs work, and after 2 whole days of having our car and not being able to find out what's wrong with it is unacceptable.  Even if they find out what's wrong with it before they close today, they will have to keep it another day or so to potentially fix what's wrong with it.  This would not have been such a rotten experience had they just kept us informed once, or even twice, even if to just say \"hey, we are still working on it and will call you\".  At this point, we are getting the vehicle and taking it elsewhere.  If you decide to go with Fletcher's, be prepared to have little to no communication about what's going on with your vehicle.