[Gen8 General] Nu7s:
I will never buy a Archos product again. I was very enthusiastic when I order my 101 internet tablet but have had nothing but trouble since then. My story:

When I recieved my 101 on 17 november 2010 there was one major problem. When I touch both the front metallic bezel as a back metal plate the "search" function of android is activated. This means it is impossible to hold in a normal way. I have since then been trying to return it to manufacturer (RMA). This is what has happened so far:

31 oct 2010 : I ordered my 101 for 363.80€. The money was withdrawn from my account the very same day. Website idicated the item was "IN STOCK"

17 nov 2010 : After many "delays" and contacting web-sales to cancel my order I recieved my 101 after almost a month.

- The above problem became clear and I decided to contact support trough the contact-form on Archos.com

17 nov 2010 : First attempt (Contact form)

- After a week I had not revieced any answer so I resend my question through the contact-form.

25 nov 2010 : Second attempt (Contact form)

- After a few days still not answer so "third times the charm"

29 nov 2010 : Third attempt (Contact form)

- To double my chances I sent an email to web-sales with the request to forward my problem to customer support.

29 nov 2010 : Email to web-sales

- After almost a month of waiting I noticed there was a national number on the website.

22 dec 2010 : First telephone call to customer support.

+ After explaining my problem the support said it needed to RMA but he wasn't sure how. I would be contacted by phone in the "following days".

- After another month of waiting still no contact whatsoever so I decided to call back.

20 jan 2011 : Second telephone call to customer support.

+ According to their ticket service they tried to contact me 3 times. This is impossible, it was on my cell number and there were no "missing calls". The good news was that I DID had to be RMA. They would send me a email with all the details.

- A week passed but still no email.

28 jan 2011 : Tird telephone call to customer support.

+ He confirmed the email was sent. I supplied him with a different email-adress, this time on my ISP instead of gmail. They would send the email out again.

- 2 weeks passed without any word.

15 feb 2011 : Fourth telephone call to customer support.

+ He again confirmed the email was sent. He supplied me with the direct emailadres for all RMA in europe and with a RET-number. I was told to contact Archos directly, explain the situation and provide the RET-number.

15 feb 2011 : First email to RMA-europe (in dutch).

16 feb 2011 : I recieved an email from RMA-europe. I needed to resend my question in English. (This was after ONE day)

16 feb 2011 : Second email to RMA-europe (in english)

- After one week I still did not recieve any answer. Note that I first got an answer after 1 day about the language.

22 feb 2011 : Third email to RMA-europe (same one as on 16 feb)

- After several weeks still no answer from RMA-europe.

14 mar 2011 : Fifth telephone call to customer support

+ This time I got the answer that it was "out of their hands" and got the suggestion to "keep trying" to contact them trough the RMA-europe email-adress.

14 mar 2011 : Fourth email to RMA-europ in the 4 most common languages in europe. I have sent this email 2 times to make sure It arrives.

Current balance:

1 broken device

3 contacts trough the contact form

5 telephone calls to customer support

4 emails to RMA-europe

4 months of wasting my time

363.80€ less on my bank-account

I have NEVER experienced nor heard of a customer treatment like this.

Although the device is perfect aside from my problem I would NOT recommend Archos to anyone.

I would never have bought a French car and from today I will never buy any French electronics.

Sigh. :|