yashsingh1/xdaforums huggingface dataset:
[Nook Color General] cyrusuncc:
i was happy when i ordered my nc with the $50 coupon. i got my nc on friday and quickly unboxed it to charge. since then i've been getting more and more frustrated.

1) my nook color won't stay connected to my wifi. this is true even when next to the router. i have a couple laptops that have no issue, so i'm thinking it's the nook.

2) my touchscreen is unresponsive at times. Many times i try and tap on a button it doesn't do anything. i've used other nooks and this is not the case. i think mine is a dud.

so i call my local B&N to see what they can do. They say, no problem, bring it in! So i hop in my car and head over to the store.

I brought everything from the nook box, the shipping box, the packing slip, etc. After a bit of looking at the packign slip I was told that is was an "eBay purchase" and i'd have to handle it through eBay only. I asked to speak to the store manager, thinking maybe they were confused or something. The item was purchased on eBay but the seller was B&N.

They told me that eBay had purchased the nook and sold it to me, so i'd have to go to eBay to get any resolution. If you look at the packing slip it actually says sold to eBay, shipped to me. What is even more fun is that the serial number on the packing slip does not match the one on the nook! They said they have no way of tracking who got which one through the eBay promotion (not sure how that will shake out for warranty purposes).

I called another B&N in my area and got the same story. Aparenly corporate sent an email to all the stores warning them to not handle anything with the nooks that were purchased through eBay during this promotion.

I'm going through the process to get it returned to "eBay" meaning that i messaged B&N on eBay to get a return. Just wanted to warn people in case they have any troubles that the store will not assist. Any warranty may or may not be handled by B&N.... not really sure, but i don't plan on getting another one after this. The listing says they will respond monday-friday, so i have to see how it all shakes out then.

Anyway, just wanted people to know in case you have issues, the store may or may not help. None of them in my area will. I wanted to either return or exchange for another one. No dice. They said they'd handle it for warranty purposes, but to test I said "fine, service it for warranty then". they said i'd have to contact eBay.

:mad:
[Nook Color General] B. Wong:
That's unfortunate that you got a bad unit. My 199 Ebay NC has been working flawlessly. Just waiting on the MicroSD card to arrive so I can root mine.

Hope you get a satisfactory resolution soon!
[Nook Color General] drx69:
It was stated on the purchase page. You should have read it ahead of time.
[Nook Color General] sprintguytexas:
I returned my store bought NC today and have been using the ebay one all day. Works exactly the same. No issues. Before its rooted it does disconnect from wifi whe the screen shuts off. Pretty sure it's designed that way.
[Nook Color General] pwlorraine:
I confess to being surprised by this to a *point*. I didn't read those particulars on line but assumed B&N were the people I'd deal with even if not through the local store. Kind of odd that payment had to go through paypal - some other motivation at work there I'd imagine.

My packing slip does show sold to E-bay and shipped to me. But it also says in the top right corner "If you are not satisfied with your order you may return it within 14 days of the delivery date. For your convenience call 1-800-THE-BOOK for return authorization or return to your local B&N store with this receipt (check the local store refund policy for details)."

I'd try calling the 1800 number first and getting some info. It is *possible* that not all stores enforce the policy you describe. Hopefully the 800 number will get you a prompt solution. I - of course - voided my warrantee about 10 minutes after I got it out of the box but performance has been fine on the experimental froyo build.

Peter
[Nook Color General] EugeneKay:
Your local B&N store manager is a ****. If you want to push the matter with them, print out the policy online and show it to him, but he's already made up his mind - don't expect a piece of paper to change it. That's just how retail is - underpaid, overworked, and customers are the lowest form of life on the planet.

Try a different store, and be nice.
[Nook Color General] cyrusuncc:
wifi connects fine, but disconnects while using...
[Nook Color General] raja207:
Hi every one,

I also bought my NC from ebay. Funny thing about the WiFi. it connects to the internet if i am outside of my house (B&N, Starbucks etc). At home, i have a buffalo wirless router, with SSID hiden, mac filter and WPA/WPA2 mixed mode. Apparently it will not work in these setting. Need to broadcast your SSID, change from WPA/WPA2 mixed to WPA2-PSK mode. then finally it worked.

I have read quite a bit about this wifi issue all over other forums as well. There was even a person talking about changing the router seting from 11/n to 11 b/g and limiting the speed to 54 mbps rather than at 300.

About the Tech Support:

They are the most useless idiotic tech support ever. Instead of listening to what my problem is and attempting to trouble shoot they were following their protocol. That is typing the question in their database. i am surprised their database does not have a soultion to this problem. As this problem is reported all over the internet. And the product is in the market for almost 4 months. The rep first asked me to restart the NC, still no luck then restart the router still no luck. i finally hung the phone.
[Nook Color General] bachopin:
I got mine yesterday as well. I woke up this morning only to find "phantom touch" issue occurring when I tried to play around with it. It would not respond to any of my touches but decided to do things its own. I called the B&N support and they girl who answered said I have two options, give them my creditcard info and they'll send me another one before I ship back mine or I can send mine in and wait for them to send another. I asked if I could walk into a store to get it exchanged as it is more convenient, she said it is totally up to the store manager's discretion, however she said she'll help me leave a note on my account so I can reference that in the store.

I might head to a store tomorrow and see what happens.
[Nook Color General] biggins1870:
If you are using a Buffalo router I assume it is using DD-WRT as its firmware. There has been a pretty widespread issue with NOOKcolors staying connected to routers running DD-WRT.
[Nook Color General] openallnight:
Hey the receipt says you can take it back to the store. Its from BN although it says it was sold to Ebay and shipped to me. whats the diff who it was sold to? They should honour the return policy in the store. I am happy with my unit but am going to the store to make sure there is nothing different from buying the unit from BN directly. Either ways I think the discount was specifically in place on ebay to discourage returns.
[Nook Color General] tomorrowneverdie:
I have same issue, the wifi is not connected in public area, but it works fine at my home router ...

Any known fix for it ?
[Nook Color General] tekowalsky:
Interesting...

Well... I'm looking at my "receipt" (their word on the paper)...

The word "eBay" is nowhere on my "receipt". No parties other than Barnes and Noble and myself are listed on the receipt. However...

There are three text blocks under the "Barnes & Noble" header.

Block one:

"Sold To:

2145 HAMILTON AVENUE

SAN JOSE, CA 95125

UNITED STATES"

Yes, my receipt really does say the Nook was sold to a street address! :)

I'll guess that may be eBay's address in the first block but I don't know.

The text on the right side of the receipt does state the Nook can be returned within 14 days of the delivery date by calling 1-800-THE-BOOK for an RMA "or return to your local Barnes & Noble store with this receipt"

My eBay invoice page says the seller is "BarnesandNobleInc". The actual detail page for the eBay listing says the "coupon" for $50 off is from eBay. Nowhere on the page does it say the Nook is being purchased from eBay instead of B&N. Also of interest - the terms of the auction state the seller will accept returns within 14 days. The sales contract (the eBay listing) sets no restrictions on what returns will be accepted. (We'll come back to this point in a second.)

I checked the eBay seller link for BarnesandNobleInc -- it goes to the Barnes and Noble eBay store, run by Barnes & Noble.

There IS a note on the 'Returns' page of the Barnes & Noble eBay store:

"Returning NOOK

14 day returns on defective devices with receipt through the Barnes & Noble call center. Returns will not be accepted at retail locations. To request a return, please send us a message through eBay. We will respond to your request between 9:00 a.m. and 5:00 p.m. EST Monday through Friday."

Remember the eBay listing (a contract between buyer and seller) says there is a 14 day return policy and provides no restrictions. The sales receipt also states "if you are not satisfied with your order, you may return it within 14 days of the delivery date" by RMA "or return to your local Barnes & Noble store with this receipt".

"if you are not satisfied" is not equivalent to "14 day returns on defective devices". 14 day returns on "defective devices" is the sort of guarantee a person may give on something refurbished (or that the seller knows is likely to be defective.)

The "NookColor User Guide", included on my Nook states, "Your NOOKcolor is backed by a one year manufacturer's warranty against defects in materials and workmanship." So B&N better plan to accept returns on defective devices for one year.

I am not a lawyer but I question Barnes & Noble's ability to revise the purchase agreement or terms of the warranty after the fact. (I should ask my cousin - he is a lawyer.)

:)

That being said, unless my Nook suddenly breaks I'll be happily keeping it. I will however expect B&N to honor their promises and warranties in the event the Nook should break. So should y'all.

:)
[Nook Color General] celticchrys:
I also purchased from the barnesandnobleinc account using the coupon code. Mine has a bad pixel right in the center of the screen, so there's this tiny pale dot there no matter what is on the screen. I called the tech support number from the ebay listing, and spoke with a lady who had me power off and look at the screen in the light to be sure it wasn't an external scratch or pit. They took my credit card # and e-mailed an RMA numbers, shipping label, etc, before the phone call was even over. So I keep using it until the replacement arrives, and put it in the box and send it back pre-paid.

While I was disappointed by the bad pixel, I was very pleased with customer service. They took time to explain how to dissociate my account from it before returning, reminded me to back up any media files, etc. I had already assumed that returning an item purchased through ebay to a local store wouldn't go over well, but even after I began the phone call with "I bought an NC through B&N corporate ebay," they just looked up my Nook account, took the serial code, saw it was new, and were cooperative.

I hope that your problem gets solved. Perhaps take a deep breath and call the official tech support back?
[Nook Color General] tomorrowneverdie:
BN‘s service is not bad at this point.
[Nook Color General] tomorrowneverdie:
Wifi lost connection often at certain router environment

current room is encore cm 12.

Wifi connection works fine in my home.

But the wifi in school, which other laptop works fine, always lost connection at my NC. Also, when I do the wifi switch on and off ,it will keep switching on and off...

I saw some posts said

Is there any fix or workaround now?
[Nook Color General] luigi90210:
you can check for a router firmware update that will fix this bug but other than that there isnt a work around
[Nook Color General] ADude:
For those with wifi problems, it was a known problem that was fixed in firmware 1.1, so just download and install firmware 1.1 from B&N - you will see it in the release notes.
[Nook Color General] netscorer:
To Tekowalsky: thanks for doing a research and I would be interested to hear for your cousin's opinion.

IMO, the paper invoice included in the package beats any other 'provisions' they state at the Ebay listing. The contract of purchase was between us and the Barnes and Noble, not us and Ebay. I have looked closely at the EBay listing and never did it say Ebay is the seller except for the coupon that they provided. Barnes and Noble, of course, is entitled to have different return policy for it's web Ebay store operations but if they included paper invoice stating that the retail store should accept returns, they should honor it.
[Nook Color General] khaytsus:
orly.. I think it's the opposite, DD-WRT works great with every device I've ever put on mine.

And besides, why would you assume Buffalo = DDWRT?
[Nook Color General] thunderstruck!:
I was able to swap mine out the day after I got it, because it got stuck during boot, then at various points once I managed to set it up. The pack slip said return it to B&N stores if needed. Second one works just fine. Mine stays connected to my Tomato router, I don't connect it to my DDWRT router since that's on a different subnet and it won't connect to my home server. I wonder if they sold a bunch of duds on EBay?
[Nook Color General] jerrykur:
Make sure the unit is not on the charger. The screen has a lot of issues when on charger or if the screen brightness is way up.
[Nook Color General] Nburnes:
I personally got my Nook Color two days ago from the B&N Ebay site. Had it wiped and installed CM7 (Nightly 12) within ~10 minutes. Can't say I have had any issues that aren't know by the devs.
[Nook Color General] fpga_guy:
Not quite the case. NC has problems in connecting to certain wifi routers. In my case, upgrading to 1.1 ROM made the problem worst. I had to reconfig my router to use 802.11g only.

At work, I can't connect to certain sites with 802.11n. Moving to a building with g only works.
[Nook Color General] neoshi:
Hmm I've already swapped two units in one day at my local bn... one manager wasn't happy but if he was the one with 3 dead pixels and phantom background text/screen burn in then he would be just like me. The other manager was as helpful as could be and didn't even hesitate with the ebay receipt.
[Nook Color General] gruvsf:
my first NC from eBay worked very well, have Preview 4 running now

You must have had a bad unit shipped; my unit was brand new and I had no issues with the stock OS and the root process as well as the HC on MicroSD card process. I also run DD-WRT at home and have had no issues besides the fact that the wifi sleeps after a while of being inactive.
[Nook Color General] Ophbalance:
Chalk me up as another DD-WRT user with no issues. I'm running a linksys 610N with g/b on wl0 and N only on wl1. I've had WPA2+AES and WPA+AES running at varying times, and in all cases the 1.0.0, 1.0.1, and 1.1.0 firmware has never had an issues staying connected, or connecting from sleep.
[Nook Color General] OminousJune:
I suppose this is one instance where my extreme impatience paid off. I couldn't wait for shipping and drove 30 miles to buy from B&N. The extra 50 seemed meager compared to want it now syndrome.

I would think that seeing the seller said barnes and noble, it would be honored by them.... sorry to hear all this misfortune.

Sent from my Nook Color using taptalk :-)
[Nook Color General] :
I guess its depends on the store. I had a bad touchscreen sensor. The kid took a second to check and then gave me a new replacement on the spot.
[Nook Color General] bgroins:
Buy a new one. Put your broken one in the box. Return for refund.

There are no external serial numbers on the Nook.
[Nook Color General] bsolly:
Doesn't work that way. There are strict procedures for dealing with nooks. If there is no receipt, we have to call our support and verify point of purchase and warranty information. If it doesn't come from an actual BN store, or from our website, the customer has to take the issue up with the point of purchase. Non-BN purchases can only be put through the normal troubleshooting procedures.

The BN store manager was just following the rules. Accepting a nook not purchased directly from a BN store or the BN website is almost like giving away a free one.

Hope that helps a bit.
[Nook Color General] arda99:
The serial# is hidden under the back of the microSD card slot door and the cashier will check that before return.
[Nook Color General] arda99:
Well, thanks for the helping info, so there must be lots of fake NookColors floating around that make B&N put up this policy. And by honoring warranty without original receipt, Apple must have given lots of free ipod/ipad/iphone to its customers.
[Nook Color General] Kayak83:
Mine is on 1.1 and had the same problem the day after I left it off all night for the first time. I changed my wifi at home from tkip to aes and the problem is gone. I suggest browsing here for the thread on dropped wifi. Especially if it shows" testing" in the connection status.
[Nook Color General] buzz killington:
I don't see how the same auction would have different return/exchange policies. Mine specifically says I can return it by calling 1-800-TheBook or return it to the local Barnes & Noble store with the receipt. Are you sure you didn't miss that part? Plus, there's nothing on the invoice resembling a serial number. My NC serial number has 2 lines of 8 digits, nothing on the packing slip resembles that.
[Nook Color General] KyleK29:
In my opinion, what you have on your receipt and auction listing is the (legally) binding contract. It does not matter what they send in a memo to the store managers or post to their website.

I once helped a guy at WalMart (return in front of me) get his car battery exchanged. He didn't have a receipt and the store manager said "sorry sir, we got a corporate memo stating that you can't return a car battery without a receipt". I had just bought a car battery the day before from that store and kindly showed the guy (and the manager) the receipt that said "if a receipt is not available, the battery manufacturer date will be used instead for warranty purposes". The guy got his new battery as this policy was *still* being printed on receipts, so it was the legally binding policy regardless of what the silly corporate memo told them.
[Nook Color General] :
I definitely think YMMV on this one.

I bought mine off Ebay and I've done three exchanges at B&M BN stores already. None of the managers gave me any hassle. See my post here:

http://xdaforums.com/showpost.php?p=11900587&postcount=14

The packing list for my order didn't explicitly say Ebay although it did list a sold to address which if you google maps is near Ebay's San Jose headquarters. Did yours actually say Ebay on it for the sold to address?

I made sure not to mention Ebay and just told them I bought it online. Technically I didn't lie. :p
[Nook Color General] cyrusuncc:
I'd understand if i bought it from some dude off eBay, but I bought it from

B&N's official eBay name "barnesandnobleinc". The package was shipped to me directly from B&N, not through some third party.
[Nook Color General] cyrusuncc:
My receipt said that too, but they were unwilling to assist me in the matter.

I also told them that the number after NOOKColor (xxxxxxxx) probably wasn't the serial number because it wasn't the same number of digits. I was told that "all receipts have the serial number".
[Nook Color General] hootyburra:
I am another ebay BN buyer.

I had no issues at all the few minutes I played with it in stock form...

The only issue I have now is sometimes it is a mojor pita to get the search button for the market to register.

I had a really fun time when I re-flashed it with a stock ROM on here not realizing it was 1.1 and my old one was 1.01. I then tried to nooter it with the older version :eek:. I have it all figures out now. Running Dual boot HC and nooter until my SD card gets here(first time I have had newegg use eggsaver shipping and it sucks.) so I can go to o/c froyo; until HC is fully supported.
[Nook Color General] azshorty2003:
Mine has been rooted and working beautifully. love this thing.
[Nook Color General] parkedin:
Bought mine through e-Bay. Shipped with 1.1.0 and works great. I've heard of some folks getting other firmware revisions. The 1.1.0 fixed issues with wifi and pinching in the browser.

I think folks should upgrade before rooting and then using.

I'm running the stock root with Auto-Nooter and it works great.

From the ebay listing under Return Policy
[Nook Color General] JeremyNT:
My NC had a completely janky touchscreen - so bad that when it first powered on it started randomly typing on the keyboard. I rooted and recalibrated which seemed to help, but I decided to return to stock and get a new one.

I took mine to a local store and the guy exchanged it with minimal grief. He said something like "normally we aren't supposed to do this, but I'll take care of it for you." He exchanged it then and there.

Now, I'm glad that he did, since the new device is working just fine and I have a legit B&N receipt out of the procedure.
[Nook Color General] JeremyNT:
The receipt you get from the ebay deal specifically states that it's from B&N.com and it even says in the corner that you can "return to a retail store."

The *only* weird thing about that receipt is that it's sold "to" some ebay thing with a shipping address as *your* address. It looks like what you'd see if somebody purchased the device from B&N for you as a gift and had it shipped directly to your house.

Yeah, I know that there are different terms listed on ebay, but if they won't honor the terms listed on the receipt they send you, then they really shouldn't send that receipt to you in the first place.
[Nook Color General] bachopin:
Looks like ill be visiting the store then, when I tried to register my device after a factory reset, the thighs started typing by itself.
[Nook Color General] khaytsus:
I've never tried typing with my thighs, interesting.

But as for the keyboard typing by itself, was it plugged in? If so, ALL capacitive screen devices are subject to this weirdness. If it happens when not plugged in, then it's clearly a problem.
[Nook Color General] :
On my original exchange receipt the manager noted "NO ORIGINAL RECEIPT" so I suppose that lends credence to the fact that they don't consider the BN.com packing slip as an official receipt. Although that would kind of make no sense as all online returns should then be considered as having no receipt.

Over in the slickdeals thread, someone else was saying that the BN rep who assisted them had trouble finding their NC in their systems and had to call it in. I think they ended up getting denied because of the whole Ebay is not BN.com spiel.

Another thing to keep in mind is that, from my understanding, regular employees CANNOT process exchanges or returns on the Nooks. For every exchange I've made so far, a manager had to come up to the register to approve it. For my last exchange, the regular employee was telling me that he didn't think they accepted exchanges due to dead pixels. But he ended up ringing his manager because of the touch screen issues who ok-ed things right away. Make sure the person you're talking to is an actual manager.

I think in the end, it really depends on the type of manager you get. Some of the more draconian ones won't ever bend backwards for a customer regardless of what you do or say.
[Nook Color General] cyrusuncc:
Update:

My nook is on its way back to B&N. So I'm out the shipping costs. Just for fun i messaged them in eBay on Sunday (like the listing stated) and haven't heard a peep from them yet.

All in all, i think that B&N really let their customers down on this one. I've had a few problems with them in the past but I think this will be the last.

I would have been satisfied if the manager would at least *help* me figure out what to do. I asked several times if they could just tell me who i needed to call or talk to, but they wouldn't. That is sorry customer service...

TLDR; **** B&N