[Xoom General] Cheeko318:
I wouldn't make a new forum for this but since is here I'll give my experience....

I ordered around 5:45 est on the 24th, My order said it would be here between March 1st or 2nd. Watched forums and patiently waiting....After about a week I decided to call(On March 3rd). First call gave me a scripted response that it would ship today.

I waited till the next day and had no info, So I contacted live chat this time hoping they could fill me in. They escalated the issue and said I would get a call back.

About 45 minutes later I get a call back saying that the order couldn't interact with their system so that the order would be cancelled. So I accepted it and didn't put up much of a fight.

About 8 hrs later my order was still in my system so I decided to call back and see what was up. The CS agent tells me.....Your order is not cancelled and will ship today. So I was a bit happy to hear that yet still not convinced why I am told conflicting reports.

So Saturday morning I decide to call since I heard nothing. They said their order department is closed and expect a call within 24-48 hrs.

On Monday I get in touch with someone who puts me on hold for 5 minutes while trying to get into touch with their "Executive Order Department". He comes back and says he can't get in touch with them so he would call me back within 10 minutes when he knows something.

I get a callback from him about 20 minutes later.(I appreciate he actually did as he said). But his response was that they have no further information on my order and someone from the executive order department would call me back. I could of swore this is the same dept. he was trying to get in touch with originally to see my order.

So a cpl hours later they call me up and its the same lady.(One of the nicest ladies I have ever talked to) She continues to apologize and gives me the same info she told me Friday about my order forced to be cancelled.

This time I was a little more prepared because I was sorta expecting it since she told me that before. So I asked what I could do and she gave me a phone number to call and see if anything could be done.

I then called the number and started explaining my case.....the lady then responds that we had JUST talked a minute ago. I said that this was the number that you gave me to try and get this worked out. She then said Hmm......I guess the system is auto transferring you to me.

This is the 3rd time btw that a rep gave me a "proper" phone number to call and it ended up going someplace different.

She gave me another number to try and gave me her direct line in case I ran into any more problems.

I then tried the new number and it did indeed lead me to a salesperson. I explained that my order was cancelled and the runaround I got. She said I am sorry and you won't be charged. I said well "I want the Xoom".

She then puts me on hold and comes back and says she can place the order under the same price. She takes my CC and says ok it'll take 2 days or so to clear and we say our goodbyes.

Thats about where its left off. There is a charge of $600+ on my card now from the order but I have no receipt/email information regarding my order.

So atm my original order is still an open order with my CC and shipping sitting there but I have been assured they will not charge me for it. I also have a second one ordered that is supposed to clear within a day or day.

I would likely still buy a Moto product even though I consider this experience to be a nightmare. Anyway...Thats my little rant/experience with Moto. :D