yashsingh1/xdaforums huggingface dataset:
[Xoom General] wypoon:
Damn Motorala -- LIARS!

I ENCOURAGE EVERYONE who received an Order Confirmation email to spend CALL them at 1-866-289-6686 and tell them they are FED UP with Motorala and will not buy anymore of their products!!

Called them Mon and they assured me they'll ship out on Wed. Got NO shipping email and now it's Thurs. Called them again and they said it's waiting for FEDEX, but claims don't know when FEDEX is going to come pickup? That's complete BS -- you call FedEx/UPS and they'll come pick it up the same day. And why no Tracking# if you have the parcel "ready-to-ship"? So I told them the iPAD2 is out and I wish to cancel the order. They said "no can do, order is committed"!!!

So the order has not been shipped out and they're not willing to cancel the damn order??? Our money is tied up with no idea when the product will ship??

I say call them and give 'em HELL :mad:
[Xoom General] droidrev71:
i have mine (barely). They didnt have my whole street address. Thank God the guy was smart enough to figure it out. :-) so far so good
[Xoom General] DroidzFX:
standard shipping no info.

Called Moto said it was suppose to ship today and use one day shipping. Not sure if I believe him. Said there was problem with the shipping program thats why some orders didnt ship. But I will call later and talk to someone else and compare notes.
[Xoom General] JasonU:
I don't know if this means much, but from looking at the line item on my credit card charge, it appears Motorola is using a fulfillment contractor for their webstore orders. Yes, Amazon 'powers' their webstore, but yet another company is actually routing the orders, packing the boxes, slapping on the shipping labels, etc. So that may account for some of the misinformation when people call in to customer service, as even that may be outsourced to another company.

Not being an apologist for Motorola, but I think it might help explain some of the confusion going on. The fulfillment center is probably receiving a bulk shipment of Xooms every day or few days, and sending them all out, and hasn't been resupplied yet, hence why there are so many folks posting about not getting shipping confirmations despite being past the delivery window.

It would be nice if CS would just be honest with customers, but I can maybe see why they're saying what they are - they don't even have the full info, but they have to say SOMETHING. Chances are, to get a real answer, they have to jump through a bunch of hoops, and it comes down to the individual agent's own wherewithal to cut through the red tape to get a real answer, or give you a BS answer to keep their call volume up since they are no doubt judged on how quickly they process calls.
[Xoom General] DroidzFX:
Called again a different CS said that I should get shipping info tomorrow. This is crazyness.
[Xoom General] Spawn026:
Well if that isn't the same thing we've been told everyday this week :D
[Xoom General] ptdave20:
I just called customer service, and have been getting fed a lie after another. First when I called tuesday, they said it would be shipped that night. Called today, say I won't get it till monday. I would say they need to get their asses in gear, and work a weekend.
[Xoom General] aohus:
delivery date was supposed to be today for me, yet no word on shipping/tracking # status.

pretty teed off, as I now want to cancel the xoom order and now get iPad2. I've had enough with Motorola, and how they crap on their customers with restrictions and shoddy service. now they won't let me cancel my order. so how long do i have to wait? another week? another 2 weeks? its getting ridiculous. cannot wait to finally receive the xoom and resell it.

no more Motorola for me.

edit: early adopter my a$$, by the time i receive the xoom Ice Cream will be out.
[Xoom General] luckie19:
Received mine 20 min ago, CC charged last night. Yey im like a happy like boy with a new toy:D:D. Now to get sum apps.
[Xoom General] JasonU:
For those receiving theirs via UPS, are they requiring a signature?
[Xoom General] Inphinitizeit:
Don't be so dramatic its barely been a week since you ordered.
[Xoom General] justabrake:
my temporary bank authorization is gone !
[Xoom General] Inphinitizeit:
Happens to everyone man, don't worry they're still going to ship it.
[Xoom General] ptdave20:
My dad ordered one same day as I did, he was told earlier in the day that he'll get it before the weekend. Told him what I was told, being that I purchased next day, and now he's being told in another week. If I hear 1 more lie from motorola I WILL cancel my order, but I will not purchase another motorola product I think. :mad:
[Xoom General] polo2883:
You can't cancel the order. Their system sucks.
[Xoom General] Spawn026:
I called at 9 this morning and was told to call back at 3 and there should be a tracking number. Called at three and was told they are shipping friday for Monday eve delivery. I told him every call is another story and how was I supposed to believe it will ship tomorrow. He said tomorrow isn't a promise either, just what the computer says. He said I can call back in 45mins and talk to a supervisor to see if there was anything else they can do. A round and round we go
[Xoom General] mystkrh:
Go ahead on flame me, but I wish Motorola would/could have searched this forum for all the people b*tching about the delivery and canceled their orders. I placed my order on Feb 24th at ~5pm est. I have yet to hear anything but I will keep waiting patiently until it ships. We got an awesome deal here, just shows how ungrateful people are, its really a shame.

Also good job to all the people out there giving the customer service reps a hard time, sticking it to the man demanding free accy's. I bet they regret not canceling all the orders now. They probably would have had less of a headache if they did, and now we know for sure they will in the future.
[Xoom General] polo2883:
Same story with me. But I did eventually ship last night. I doubt they got that many orders their system couldn't handle it.
[Xoom General] vitsdroid:
Thats not the point! the only reason I complain is because they are not shooting strait with us. If they had it would have been a completely different story! If their system and shipping is so bad maybe they should leave that to the likes of Amazon and others. Customer service matters. What happens when its time for the 4G upgrade? Am i going to have to wait 3 weeks instead of the 6 days they promise. The promises mean nothing when they cant even ship something you paid for. No one argues that it was infact a great deal, but its only a great deal once you're holding it.
[Xoom General] aohus:
lol its been over a week. but yeah, im over exaggerating.
[Xoom General] jvs60:
Not over, exactly a week...
[Xoom General] justabrake:
I agree I'm here watching and waiting but I never called them they estimated my delivery to be between the 2-7 of march that's what they said on the invoice I don't know what everyone's else is but if it's the same you all should stop calling them and grow up you wouldn't like it if someone was calling you and stopping you from doing your job would you !

go get some meds and relax, If it was pass your estimate I could understand but if it isn't then your in the wrong.
[Xoom General] Inphinitizeit:
A lot of us got 2 day shipping which said march 1-2 estimated delivery or 1 day shipping which would have been february 28-march1.
[Xoom General] aohus:
i was actually quite worried when they released the transaction, but it looks as though that is the correct process, based on statements made here, where transaction is let go, and then processed once the UPS delivery confirms receiving the package from warehouse.

its what the CSR said to me, and he seemed 120% positive this is the standard process.

So for those that ordered via standard, don't fret. it will come. just have to wait it out a little longer than those that picked 1/2 day shipping via Fedex.

Hope this clears things up.
[Xoom General] Sto_Padrone:
Those who paid for 1 day shippping or selected 2nd day were expecting delivery on March 1st-2nd.
[Xoom General] DroidzFX:
Your witness

I understand what your saying but even sending today would not arrive by ground before the 7th. So I am done calling them after completing my cross examination of several CS. My conclusion is the standard shipping ordered tabs will be shipping today or tomorrow by ground. They said they cannot change the shipping due to the amount of orders.
[Xoom General] prometheus1010:
I'm in the same boat as a lot of you in that I've called once a day the last three days and been told its going out this evening or early tomorrow every time. While I certainly appreciate that they seem to be honoring the 25% discount, this customer service is terrible. The point of sale should always most important from a customer service standpoint for any merchant. If simply shipping out new purchased units is this difficult for motorola, I can't even imagine what a disaster the 4g upgrade will be. Be prepared to be without your device for a while and get misinformation from uninformed CS reps.
[Xoom General] TheDrizzle89:
Finally got the track by reference to give me some info. Apparently Moto has initiated the shipping. It is expected tomorrow (Friday March 4) by 10:30 AM with priority overnight shipping. I paid for 1 day shipping (Xoom only) with an expected delivery of 2/28 - 3/1. So three days off is not terrible, but I wish they would have just let us know what's up. The only reason I'm upset is lack of communication.

Oh well, tomorrow it should all be over and I/we will have scored a $600 Xoom. Keep that in mind people.
[Xoom General] arrtoodeetoo:
I see the UPS truck coming down my street!! :D:D:D

Wow. Box is smaller than I thought..

And it's a XOOOOOOMM!!!
[Xoom General] Funk2641:
Well hey, I just got my tracking info.

If it makes anyone feel better, I ordered on Friday
[Xoom General] arrtoodeetoo:
So you didn't get the discount, then?
[Xoom General] Funk2641:
Nah, I was too late. I was simply an outsider lookin' to buy one got swept up in Moto's folly
[Xoom General] lokko21:
Great now everyone it's going to think that, they are sending the not discount ones first.

Evo Better Than The Best...
[Xoom General] johndoe411:
Got my tracking # at fedex too. I ordered around 6:45pm MST.

Too bad I won't get it till Monday, would be cool to be able to play with it over the weekeend.
[Xoom General] billywilly:
delivered

my xoom just showed up on my doorstep. Alamosa, CO

delivered at 1:30 MST
[Xoom General] dscarfog:
Oh well...

So after calling day after day, and getting that same scripted response, I finally was able to talk to a person of rank and he told me that it would not be able to get to me this week. After proclaiming my love for Motorola, I was able to get them to give me a FREE portfolio case! Although I wont have my XOOM this week, at least now I get a free portfolio case on top of the 25% discount! :D
[Xoom General] n9zez:
Finally! I am now able to experience the forum typing lag!
[Xoom General] mystkrh:
I ordered Feb 24th 6:45 PM EST with 2 day shipping just check fedex tracking via amazon number minus the last 4 digits and it shows it shipping today with delivery the 7th. Most things take an extra day to get to me due to my location.

just and fyi for the others who have ordered around that time.
[Xoom General] hiv0lt:
Xoom is finally here. UPS standard, no signiture required for those wondering.
[Xoom General] vitsdroid:
wow after all this drama i finally got the tracking 5 min ago. yay! I can now chillax so my 2 day shipping will be here on the 7th.
[Xoom General] Inphinitizeit:
Mine arrived about an 1.5 hours ago. Been completely glued to it. Now to work on my project that is due tomorrow...
[Xoom General] polo2883:
When did yours ship ground that you got it already.
[Xoom General] aohus:
heh. well i guess im the only one that hasn't received the package yet, nor a tracking number. guess ill wait it out a few more days... because if i ***** about Motorola, everyone here will go gangbusters on me calling me impatient.
[Xoom General] Spawn026:
Nope, I didn't get mine yet either
[Xoom General] Bauxite:
Mine was very poorly packaged rattling around in the box with the lid half open. But it didn't fall out of the box so it is otherwise unharmed.
[Xoom General] adecker:
Nor do I! I called and was told that they will call me tomorrow with more information! Let's hope that happens
[Xoom General] mcramer19:
Just called and was told it was shipping tomorrow, Friday and it would come Tuesday with two day shipping. Well see though...
[Xoom General] polo2883:
Just got a call form Motorola. It was from their Corporate Consumer Advocacy Office. The lady was very nice and apologized again for the delay. She stated they would try to change the delivery while its enroute so I could get it faster. She also did offer me free accessories. I am getting a free porfolio case and a travel charger. I think this more than makes up for my aggrevation.
[Xoom General] roebeet:
Add me to the list, as well. Nothing yet - CC still hasn't been charged.

EDIT: Lo and behold, I just got a tracking number. Unbelievable.
[Xoom General] VegUnited:
Who did you talk to about the accessories and what number did you call. I talked to someone in customer service again today that said my case was "elevated" and i was told it was waiting to be picked up by FedEx. I then said well its been in the GD warehouse waiting on fedex since Monday, you mind sending someone to check and make sure. She told me to hold, lol. I hate Motorola, seriously hate them. I don't care if I got this for $400 dollars off. I won't buy another Motorola product again, and I will sell this in all likelihood and wait for HTC.
[Xoom General] polo2883:
I sent emails to some of their executives and someone from that office emailed me back then called me at 7pm.
[Xoom General] aohus:
damn. **** JUST GOT REAL
[Xoom General] Spawn026:
Do you have that email address? I am ready to strangle the morons i talk to
[Xoom General] dscarfog:
Did they offer you both or did you have to ask? Were they hesitant or were they nice about it? Thanks.
[Xoom General] polo2883:
I asked for compensation. They offered a gel case and portfolio. I asked for portfolio and charger.
[Xoom General] DroidzFX:
Standard shipping Just shipped!!!!! BTW moto reps dont know sh!t about what is going on.
[Xoom General] adecker:
2nd day shipped at 3 03 today :D March 2nd delivery
[Xoom General] VegUnited:
Yes, corporate emails would be great. Post them please
[Xoom General] wolf1306:
Got my xoom with the black case today and I love it.
[Xoom General] aohus:
i just got motorola email notification with tracking number.

upon checking UPS site, the tracking number is still invalid. most likely ill have to wait some hours. but thank god, its finally shipped!
[Xoom General] madpoet:
Mine came today. Didn't get the free case and didn't feel like fighting for it, just happy with the deal overall ;)
[Xoom General] JasonU:
Yeah, mine was poorly packaged too. I was really disappointed. Box partly open, Xoom dislodged, protective plastic partially peeled off, the screen plastic looked like it had been kicked across the floor. But I got everything peeled off, and it appears to be just fine.

Also surprising that the battery was fully charged.
[Xoom General] dscarfog:
Quick Side Question

Just as a quick side question, what's the point of having a travel charger? Is it really that much of a hassle to take the charger they give you place to place? :confused:
[Xoom General] aohus:
woulda been more ideal if you can charge via usb. that way, one doesn't have to carry the charger around
[Xoom General] lokko21:
Same here, but feel much much better.....
[Xoom General] n9zez:
As previously posted I got my xoom today. But a bigger suprise, a motorola rep called me today to verify my address so he could send my free gel case that I didn't get ordered properly.
[Xoom General] TheDrizzle89:
How did you do this? I kept telling them I tried to add the case to my cart on the 24 but they were out of stock, and they keep telling me the promotion is no longer going on. So I keep telling them that I know it's not going on, but I ordered when the promotion WAS going on, but they were out of stock.

Then I get put on hold and get another person who tells me the exact same thing. What's the trick? Maybe I'm too nice.
[Xoom General] justabrake:
well I called only to cancel my order with them and they said they can't that I will have to accept it and call for a rma and they will mail me a sticker with return stamp I also called my bank to see if they could stop this billing before it takes place and they said no they said to call after they charge my account that they will dispute it ! anyway after 1 week and no xoom it's good bye to you xoom

I could imagine what they will do to you people that have this and expect updates from them ! just think if they can't get shipping right just think about updates to this ! :rolleyes::rolleyes: this is one big mistake IMO get out while you can,

if anyone wants this xoom with the case from them and a skinomi screen protector and that lives in manhattan or L.I. let me know ! PM me

The only thing I'll be missing in this is this is forum I was really getting to like it here ;)
[Xoom General] superflybribri:
What day did you get the email from Motorola with a tracking number?
[Xoom General] msid:
I've searched around and I'm not sure if this is the place to post this or not... but I've got a Xoom, gel case and speaker dock to sell. PM me if interested.
[Xoom General] aohus:
craigslist/ebay

goddamn, my xoom is coming on the 9th. i believe i am the last person to receive his/her xoom through this deal. ordered 2/24, and expected receive date of 3/9. Essentially 2 weeks shipping. great...
[Xoom General] colbyb25:
Updates wont be coming from Motorola...they will be coming right from Google. ..hence the "Google Experience Device".

Why are you selling it? That means you went through all of that for nothing. You don't have to buy from them again, but you are missing out on a killer device...
[Xoom General] compuguy1088:
If your looking to sell, you should make a post in the marketplace, not in this thead.
[Xoom General] Sto_Padrone:
I know how you feel, I don't even have tracking info yet. My early enthusiasm for this tablet is slowly dwindling. Hopefully once I finally get to play with it, all that excitement will return.
[Xoom General] hiv0lt:
Got my tracking info about 2am on tuesday.
[Xoom General] Inphinitizeit:
After a whole afternoon playing with my new Xoom I can safely say it was worth the wait. Hope everyone gets their tracking info already!
[Xoom General] legato89:
For those of you who got it through FedEx did it require a signature? Ive never had a package through fedex and it says it'll be delivered by 4:30 but Im going to be at work until 3..I don't want to have to go the weekend without my Xoom.
[Xoom General] mormegil83:
got mine yesterday at noon! not sure about a signature but you can always call fedex or leave a signed note...

THIS THING ROCKS!!! all i need now is some flash or better yet, for the web to stop using it... It's a shame we cant all live in steve's magical world of fantasy!
[Xoom General] tyy10002:
xoom wifi 539 @sam club

http://www.engadget.com/2011/03/03/wifi-only-motorola-xoom-appears-at-sams-club-bearing-539-pric/

In case you missed the 600 deal. Sam club needs memership fee, between 40 -$45. I guess that costco will carry it soon.
[Xoom General] funnycreature:
I have no beef with flash per se but that would definitely rock!
[Xoom General] Sto_Padrone:
You're killing me! ;)
[Xoom General] 92sho16:
Ordered: around 6pm thursday with stardard shipping

Shipped: Today (3-3)

Will Arrive: 3-9

Really wishing i had selected the 2 day shipping but i guess either way i wouldnt have gotten before the weekend.
[Xoom General] rlrbjr:
Ordered mine (plus gel case and standard dock) at 3:45pm PST on the 24th with two day shipping .

Still no information on mine. The Live Chat and phone support can't tell me when it will ship. Someone is supposed to call (in 24-48 hours) with an explanation. This is VERY frustrating.
[Xoom General] xlGmanlx:
I wish I had saved the cash but oh well, not like I wasn't going to buy it full price it would have been nice to save the loowt, price you pay fore early adopting
[Xoom General] slowrey:
I've only had mine for 1 day and having a bit of buyers remorse. I need to play with it a bit more to decide what to do with it.
[Xoom General] xlGmanlx:
It has made me put down my evo which is no small feat
[Xoom General] Cheeko318:
This is what live chat did to me yesterday. I then had a call from a VERY nice lady about an hr later and she told me that my order would be canceled because of a reason she didn't know for sure but was a problem with the computer and it would be canceled.

So after a few minutes of still seeing my order I recalled back and asked customer service and HE said that it was still processing and should be shipped within today or tomorrow.

It amazes me the incompetence in which they fulfill orders and deal with CS.

Idk if I want the order fulfilled or not anymore.

PS - For those of you that got things for free, did you call or live chat? I am hoping they will throw in a red gel case since I missed on the free one due to it being sold out when I ordered.
[Xoom General] Spawn026:
I got a call from motorola this morning in regards to my order. The lady was very apologetic and said that my order was upgraded to overnight delivery for Monday delivery at no charge, gave me a free folio case and her assurance that it will go out today and asked me to call her personally if it does not. Here's to hoping for a Monday xoom
[Xoom General] funnycreature:
Cheer up mate! When I switched from a BlackBerry to the iPhone I hated it! I was ready to return it but after a while I started to love it! I don't like changes, that's the problem. Try to get used to it for a few more days and then decide!

EDIT: I actually started a thread earlier today with everything that I am excited about!!
[Xoom General] arrtoodeetoo:
So after living with the XOOM since yesterday afternoon, I can sum up the experience so far in two points.

1. It's really fun, I'm glad I have it, and the UI is so much better than the iPad.

2. I'm eagerly awaiting Google's update.

Congrats to the 155 (so far) who got the deal! We've thus far saved a collective $31,000 (not counting those who bought 2 XOOMs).

I could have waiting for the Sam's club WiFi version, but would have only ended up saving $50 at the most, and I have my XOOM now! :D
[Xoom General] polo2883:
Here is proof that Motorola sent me free accessories for my troubles:

Motorola - Order Confirmation

Thanks for shopping with Motorola. We've asked our distribution team to pack up and ship your order. As soon as it's ready to go, we'll email you with all the tracking information.

Order Summary: (Ref.#XXXXXXXXXXXXXXXX)

Item Description	Item #	Qty.	Price	Total

ASSY,PERS,C/CASE,MZ600 XOOM FOLIO ( - 89448N	89448N	1	$0.00	$0.00

ASSY,P/S,TRVL CHGR,MZ600 XOOM 18W W - 89452N	89452N	1	$0.00	$0.00

Shipping method: Federal Express Standard Overnight

Subtotal:	$0.00

Tax:	$0.00

Shipping:	$0.00

Total:	$0.00
[Xoom General] mazz0310:
Congratulations on the free accessories, but because of my anxiety i'd rather be getting mine today (like i'm supposed to) then wait all weekend. If it delivers tomorrow or Monday I won't be able to get it until next weekend!!!
[Xoom General] slowrey:
Yeah that's my dilemma is that it's basically a big EVO with no phone. That's why I am still on the fence.
[Xoom General] funnycreature:
Got mine!

My Xoom arrived nicely packaged and not bouncing loosely around or covered in dust like others experienced. It's charging next to me right now. I got it delivered to my work address and maybe that makes a difference. I can't wait to post more positive stuff since everything here seems to be tainted (understandably) by frustration, anger and iPads....

Horns up!