[Epic 4G General] matlk:
according to the sprint customer service tool:

Perform ##DATA, ##RTN, ##DATA Restore, or ##SCRTN (CDMA)

Steps to perform a ##DATA, ##RTN, or ##DATA Restore by device manufacturer for manually programming, performing a master reset, or performing a restore to CDMA devices

Last modified on 01/10/2012

Details

##DATA - Access to the data programming menu when troubleshooting Vision errors.

##DATA Restore - Used to bring back the data programming into the original state.

##RTN - Restores to manufacturer default when troubleshooting errors.

##SCRTN - Restores the field service programming information, but leaves the customers personal data intact (including their applications and contacts).

Note: Not all devices support the ##SCRTN# hidden command.

Actions

Care:

Only use ##RTN when directed by Programming instructions.

Only use ##SCRTN when directed by Programming instructions.

Decide if you need to perform a ##Data or ## Data Restore.

If ## Data: Select the device and follow instructions:

AudioVox

Connection Cards

HTC and UT Starcomm

Kyocera

LG

Motorola

Nokia

Palm

Samsung

Sanyo

Sony Ericsson

Sprint Branded

Toshiba

If ## Data Restore:

Confirm the device is at the 3G programming screen.

Scroll and select Restore.

Enter the MSL.

Tell customer that the device should turn itself off and back on.

Note: If it does not, tell customer to turn it off and back on.

In billing system, change the Vision password.

Update Vision (Data) Profile on the device Menu Matrices.

In billing system, perform Refresh Device (cHLR, SPS, OMA/HCM).

Confirm the customer can access Vision home page

Technical Support:

Only follow these actions when performing a ##RTN.

Go to Device Search Tool and find the Solution Matrix for the customer's phone.

Mandatory Scripting:

Before we reset the phone, it's important to understand that any contact lists, pictures, music, text messages, voicemail, or applications may be lost.

Help save the information the customer wants saved.

Contacts and Phonebook: Use Transfer Sync Backup Restore Contacts for Phones (CDMA).

Text messages: Use Forward SMS Text Messages.

Image and audio files: Use Transfer Music Video and Picture Files to Phones.

Visual voicemail: Use Forward a Visual Voicemail message.

Premium content: Use Premium Content and Downloads Matrix (CDMA).

PC sync for PDA devices:

Tell customer to sync the device with their PC and backup their contacts (Personal Information Management (PIM) files (pim.vol file), corporate directories, calendars, and applications. And to backup data (pictures, music) onto a removable storage card.

Tell customer to re-sync the device to their PC.

If information backup is unavailable or the customer does not want to proceed:

Tell customer to visit a Sprint Repair center.

Create an eTicket.

Provide location of nearest Repair center and the ticket number.

If customer is willing to continue with hard reset, perform ##RTN.

Hard Reset precaution for devices with Windows Mobile 6.0 operating system

AudioVox

BlackBerry

Connection Cards

HTC and UT Starcomm

Kyocera

LG

Motorola

Nokia

Palm

Samsung

Sanyo

Sony-Ericsson

Sprint Branded

Toshiba

In billing system, perform Refresh Device type cHLR and others, as appropriate (SPS, OMA/HCM).

Refreshing a Network Device (CSM)

To Discuss:

Phone is reset to factory default.

Due to network upgrade you may hear Error #16. If so, stay on call for immediate help.

Recover any information lost during ##RTN. Refer to Step 3 or links below.

Programming Methods Overview (CDMA) for PTN and MSID programming

Sprint Picture Mail Matrix (CDMA)

Sprint Mobile Email Matrix (CDMA)

Not sure if this will help at this point. But here it is. Im new here, would this be better to post somewhere else?

(edit: I didnt have time to cut out just the info you need, sorry if this is too much info)