[Epic 4G General] qbking77:
Okay, so i called a sprint store today and talked to a rep named Ozzie. I told him, "My samsung epic's physical keyboard skips keys when I type on it every once in a while." His response was, "oh well the froyo they released has a great deal of bugs involved such as the camera and sd card." I asked him if the keyboard skipping keys was a common problem with the update and he told me, "yes that is very common." He told me to wait for the "new" update that is supposed to be coming out within the next week (yeah, right). I didn't realize eb13 caused this issue...

UPDATE: Talked to a sprint rep through chat and this is what he said,

17:41:52 : Tim: Initial Question/Comment: I received the eb13 froyo update for my Samsung Epic and now my physical keyboard skips keys every once in a while. I press on the key and it still skips. I was told by a sprint rep that it was a known bug with eb13 and it should be fixed with another update coming soon.

17:41:57 : You are number (2) in queue.

17:42:02 : Please wait and the next available account specialist will be with you shortly.

17:42:07 : You are next in queue...

17:42:12 : Jonas S has joined this session!

17:42:12 : Connected with Jonas S. Your Reference Number for this chat session is 2290211.

17:42:12 : Thank you for contacting Sprint. My name is Jonas S.

17:42:20 : Tim : Hi

17:42:39 : Jonas S: Hi.

17:45:19 : Jonas S: I understand your concern that you are not able to use froyo update with you EPIC, I apologize to inform you that this is a know issue and most of our customers have this issue with epic but you don't worry our technicians are working over this and soon this will be fixed

17:45:51 : Tim : Really? And what if this issue is not fixed?

17:47:24 : Jonas S: Actually due to some issues froyo has been removed from our server and we are diligently working on this, I will provide you a link where you can view this once it is available

17:48:27 : Tim : Okay. So what if the release they come up with next doesn't fix the issue? Will I be able to get a new phone that doesn't have this problem? (Since it is a known issue that sprint caused)

17:50:09 : Jonas S: I certainly understand your point but the new update will fix the issue you will not need to change the phone. I understand how it feels to pay for something that does not work up to your expectations. I re apologize for that

17:50:36 : Tim : Okay. So the update will fix the issue?

17:52:34 : Jonas S: Yes, be assured this will fix the issue, most of our customers using epic are facing this issue so we have been working over this and soon we will come up with new update

17:54:01 : Tim : Okay thanks for your help

17:54:14 : Tim : one more thing

17:54:18 : Tim : any eta on the update?

17:54:24 : Jonas S: You're welcome and thank you for you understanding in this regard.

17:54:24 : Jonas S: Sure

17:56:24 : Jonas S: Please let me know your second concern

17:56:40 : Tim : what do you mean?

17:57:19 : Jonas S: Oh, got it, you meant is there any expected time when this will be available, right?

17:57:24 : Tim : yes.

17:58:49 : Jonas S: I don't want to provide you incorrect or false information, as of now we do not have any expected date, you can view the link below and once it is available it will be updated there

17:59:23 : Tim : Alright thanks

17:59:29 : Jonas S: http://shop.sprint.com/en/software_downloads/pda_smartphone/index.shtml

17:59:59 : Jonas S: You're welcome

18:00:09 : Jonas S: Is there anything else I can help you with?

18:00:28 : Tim : Nope thats all. Thanks Jonas

18:01:03 : Tim : wait

18:01:14 : Jonas S: Sure

18:01:19 : Tim : Is there a reason the epic isn't on that link?

18:02:29 : Jonas S: Yes, once the updated version of friyo is available, this phone will be there

18:02:40 : Tim : Alright, thanks again. Bye

18:03:19 : Jonas S: You're welcome, thank you for your time with us and have a great weekend

18:04:23 : Jonas S: It’s been my pleasure to serve you. Please don't hesitate to chat again at sprint.com.