yashsingh1/xdaforums huggingface dataset:
[Xoom General] arrtoodeetoo:
And ironically, Motorola just tweeted this.

RT @ochocinco: #OCNN: Get OCNN's preferred reporting device, the @Motorola XOOM, at your local @Verizon store today

Thanks again, OCNN!
[Xoom General] Mister Steve:
Just found my tracking too using track by reference on FedEx. Ordered about 3 or 4 pm on the 24th.
[Xoom General] madpoet:
Mine shipped yesterday and arrives tomorrow. Looking forward taking this one back to Best Buy. Have to investigate how to get my apps and Verizonplan move over...
[Xoom General] keitht:
The full Amazon order number is now working when trying to track by reference on UPS. Did not need to drop any digits. Also, on the Amazon order page if you choose "Orders placed in last 6 months" the shipping info shows there as well.
[Xoom General] Bauxite:
If you use google backup, your apps and wifi settings will appear automatically when you sign into the device.
[Xoom General] Sirchuk:
So it just showed up. Those who have one already, was it wrapped in cellophane? Mine came loose in the box, the lid was up, xoom and everything out of their place, particles on the screen and the plastic film pulled up on the corner with debris stuck to it. No scratches that I can see though.

Going to let it charge while I'm at work.
[Xoom General] mystified:
Interesting. I noticed that almost everyone that has their orders shipped isn't in California. My friends and I in Cali have not received any shipment info, nor does the reference number work on the shipping sites.

Oh wells... At least I see everyone is getting theirs... I just need to be more patient.
[Xoom General] funnycreature:
Maybe it took Motorola so long to have all display models shipped back to them so they can send them to those bastards (i.e. us) who want to cut their deals... Although my local BestBuy said that Motorola didn't even provide display models! Costco had one though...
[Xoom General] arrtoodeetoo:
Wow! Who shipped yours? DHL??
[Xoom General] Inphinitizeit:
From SoCal here and mine was shipped yesterday 2 day will be here tomorrow hopefully.
[Xoom General] jmecherul:
finally, my order is showing up on fedex's webage with the reference tracking. ship today will see it friday. great.
[Xoom General] mystified:
Ah. I spoke too soon. My order just showed up on FedEx. It will be here Friday too.

Yay! :)
[Xoom General] El Daddy:
I just picked mine up from the local fedex. It shipped 2day last night and arrived here this morning. I decided to go get it instead of waiting until tomorrow.

It was poorly packaged in the box it shipped in. A bit disappointing. Now im just waiting for the charging light to turn green!

BTW Moto hasn't even charged me yet. The pending payment expired monday. No new pending transaction. Hmmmm
[Xoom General] jdsmx:
My tracking # just showed up in the Fedex page!

I will get it on Friday!
[Xoom General] dp92180:
I am not complaining by the way, but I tried this and still do not see anything. They must not have shipped mine yet.
[Xoom General] keitht:
I actually got the shipping email before it showed up in other places. And yes, I was refreshing the UPS page all day.
[Xoom General] dp92180:
Cool, thanks for trying to help!
[Xoom General] almostinsane:
eh, thanks but no thanks Moto. No info on the delay of my order, no update, etc. I'll just get an iPad 2.
[Xoom General] AndyMan386:
very interesting.. what was the estimate on fedex for you?? mine just shipped last night, supervisors told me mine will be here today, even though fedex says tomorrow.. mine still hasnt updated since saying it left fort worth last night around 8pm
[Xoom General] Inphinitizeit:
Mine is still at a facility in fort worth apparently since 11pm. I'm sure it will update sometime tonight and arrive tomorrow.
[Xoom General] griffindodd:
Have faith brothers and sisters, here's mine hot off the FedEx truck...
[Xoom General] funnycreature:
Just got my shipping confirmation for Friday delivery while watching the newest presentation to the iSheep flock :D
[Xoom General] BBruin66:
Just got the Fed Ex ref for mine too. 2 hours after hers... and mine was placed 5 mins before hers... at least they'll be here by the weekend.
[Xoom General] VegUnited:
Got this response this morning from motorola

I apologize for the inconvenience to you . See information below on shipping. I realize this is a disappointment to you. I would like to extend the courtesy to you to credit your credit card for the shipping charge. It will take about 15 days to show up on the credit card after your receive your order.

Let me know if that is acceptable to you.

Regards,

Mary Shanahan

Order Manangement

The order has not shipped. The systems are running into delays due to the response

of ordering from our customers. I apologize for the delay. The ship confirmation will be emailed to you when the order ships.

I do not have an eta at this time.

If you need additional information, please contact the call center at 800-331-6456.

We appreciate your business and apologize for the inconvenience.

Thank you,

Order Management
[Xoom General] funnycreature:
Good for you :)
[Xoom General] VegUnited:
It's a minor victory I suppose, lol

Will use it to buy a dock in all likelyhood
[Xoom General] polo2883:
Yup same person who I have been emailing.
[Xoom General] mdiggty:
ooooohh yean triacking came in. cheers

Friday should be magical. Xoom xoom
[Xoom General] Enndr:
Fedex has my Xoom and it will be here on Friday by 4:30.

Funny though, I was told last night by a Motorola Rep via their 1-886 number that these were backordered and they had no ETA on my shipment.

Didn't expect to see it on the Fedex site today but sure enough it was.

Wasn't there last night.

Woooo! :D
[Xoom General] djunio:
Finally, mines will b here tomorrow :-)
[Xoom General] VegUnited:
I hate you all, lol. Single most frustrating thing I have dealt with in weeks. Just send me a damn tracking number so I can go back to being sane
[Xoom General] razgriz94:
I'm with ya. I just want to know that the thing is at least on it's way so that I can stop wasting my life in front of my computer (or on my phone), constantly refreshing hoping I'll get anything.
[Xoom General] TheDrizzle89:
Still NO information at all. I call Motorola and now their story is that Amazon is having an issue. Moto said Amazon was updating their system or some BS like that. I live 90 minutes out of Ft. Worth, I wish I could just go pick it up.
[Xoom General] fatimusprime:
In my hands at 11am! Have faith, everyone will have theirs shipped.
[Xoom General] NorCalDroid:
Im from cali and I have tracking.
[Xoom General] jumpinj:
Finally! Tracking info just popped onto FedEx.

Aniticipated ship date: March 2nd

Estimated Delivery: March 3 by 10:30am

Spent most of the morning watching the refresh on the reference number tracking page, then went to lunch, came back and it was there.

Yippee ki-yay Moto!

edit: BTW, I'm in Central Florida, ordered on the 24th, 1 day shipping, no accessories.
[Xoom General] pspycho:
No FedEx info or CC charge for me yet. I placed my order @ 5:26PM central time on Feb 24th. I'm glad to see orders are trickling out, but this is getting frustrating.
[Xoom General] mazz0310:
Agreed, I'm still waiting for mine. No charge, no tracking, unable to find on UPS/FedEx.....I just want to play with my Xoom!
[Xoom General] Spawn026:
Motorola are really dropping the ball, worst launch ever. No tracking, every day is "it's shipping today", horrible cs and random shipping. I asked to have my order changed to overnight and I was told you won't get it any faster. After talking to any even clue lesser supervisor she put notes in to change to overnight but with what I've been dealing with I doubt it'll happen
[Xoom General] adecker:
Ordered around same time and also have no tracking info don't know bout CC though ....this is really getting annoying
[Xoom General] droidtacular:
Finally got my tracking info by searching via reference on fedex.com with my order number minus the last 4 digits.

Anticipated ship date Mar 2, 2011

Estimated delivery Mar 4, 2011 by 4:30 PM
[Xoom General] scout7:
90 minutes, try 10 for me, and not a peep.
[Xoom General] n9zez:
Finally, today I am able to get my tracking number on FedEx using the shorter motorola order number. I ordered mine with 1 day shipping and they are priority overnighting it. Should have it by 10AM. I am just glad to finally see some sort of progress.
[Xoom General] deadmouz:
Yyea! my info pop out on Fedex site. Finally getting my item tomorrow..hopefully. So 2 days late..but its better now then never..

Those guys out in warehouse work their asses of!
[Xoom General] roebeet:
Same. I know some of you will bark about how I should be grateful about how cheap I got this thing, but I don't even want it anymore. I can't cancel it and yet they cannot seem to ship this to me, either. It's just pathetic and I will be happy when I do not have to deal with this company anymore.

There's a lot to dislike about Apple, but customer service is something they've done very well, historically. I wish I could say the same thing about Motorola.
[Xoom General] broadwayblue:
Just gave Motorola a call to get an update on my order and they told me it is in transit due to arrive tomorrow. Nice! They also agreed to send me the free gel case. Tomorrow should be fun.
[Xoom General] saiyolang:
My Xoom has been delivered. I cant wait to get home.
[Xoom General] vitsdroid:
this is just crazy! so i finally started their live chat and they tell me they cant find the order number, so i send them the pdf. 5 minutes later they they tell me it will be shipped tonight. What is going on over there? So I also ask about the case because I was unable to add it to the cart because there was no button and the response is you should have added it to the cart. I cant help but be very frustrated with how this is going. How is it going to be when the 4G update happens ? Wow just wow! They did however say that they will escalate the case issue. I hope that means they will ship the case also.
[Xoom General] adecker:
Heres how to get a free accessory: Call this number 1800-734-5870 and ask to be directed to "Order Administration." Tell who ever you get what is going on SOUND AGITATED BUT BE POLITE. Listen to your agents sorry speech. After they finish ask "Is there anything we can do to compensate for this ordeal." Your agent might say something like "All I can do is give you a free car charger for your XOOM" (Thats what mine said and thats what I got." Take it.

If your agent says sorry nothing he/she can do hang up and try again. Eventually you will get someone. Thanks guys!!
[Xoom General] pspycho:
I just finished with Moto Live Chat:

AMina: Estimated date of delivery is Feb. 28 - Mar. 1.

Me: ? Today is March 2nd

AMina: I sincerely apologize for the inconvenience and the delay. Rest assured that since it was not delivered today, on or before Friday, you will receive it.

Me: So, if it does not ship tonight, it will ship out by Thursday?

AMina: Yes. On or before Friday, you will receive the package.

- Color me skeptical... :confused:
[Xoom General] keever25:
Got Confirm email

Got an email, UPS shows the following:

Scheduled Delivery:

Thursday, 03/03/2011, By End of Day

Last Location:

Departed -	Dallas, TX, United States, Wednesday, 03/02/2011

Seriously thinking about an ipad 2 instead (don't bash me I know). Instead of returning the xoom, I may resell it since I got in on the $600 deal. Best? - Craigslist or ebay?
[Xoom General] blusgtone:
Same rep same answer for me too!
[Xoom General] skullvet:
I just called that number and spoke to sales. They are going to call me tomorrow and set up the free gel case shipment.
[Xoom General] adecker:
Glad to know my thing works :)
[Xoom General] polo2883:
I was told it should ship today. But it will def ship by Friday.
[Xoom General] cswylie:
I was being impatient as well but it finally showed up today and it was well worth the wait.
[Xoom General] polo2883:
Did you get an email that your package was shipped?
[Xoom General] StrifeSoldierVII:
I too FINALLY got access to my shipment information from Fedex. I ordered mine on the 24th at about 6 PM for one day shipping along with some accessories. I never got an official email either with a tracking number but as of a few hours ago my order got an update. Fedex says it will now be delivered by 10:30 tomorrow morning.

Current status: Picked Up: FORT WORTH, TX, Destination: ORLANDO, FL

I hope this is true. I know some people have already reported getting theirs delivered today, and that's pretty awesome. Fingers crossed!!! :)
[Xoom General] Neo3D:
How did you do these steps? I don't see any links for "Original Order"?
[Xoom General] AndyMan386:
The woman tried to give me some cheap BT headset for my "xoom phone" to which I repled, I have a BT headset that I dont even use. I want a XOOM accessory. After much arguement, she agreed to a travel charger (not car)
[Xoom General] tayhall86:
I am so glad I did one day shipping. I had a separate order of accessories and they won't be here until the 7th! (I chose ground on that order), yet I got my Xoom yesterday, so for some of you there could be a loooonnnggg wait.
[Xoom General] adecker:
Did you take it? Else, I would try to call again and go for another round...
[Xoom General] DroidzFX:
Standard

how many people that choose standard shipping have not received any shipping info?
[Xoom General] justabrake:
I'm one of those idiots But I had it in my cart and had the free 2 day shipping with the gel case for free with code and I don't know what happened at check out :o
[Xoom General] pd240:
I have not received shipping info yet and I chose standard shipping.
[Xoom General] dp92180:
No shipping info for me yet either.
[Xoom General] DroidzFX:
DuH

Im kicking myself for not choosing 1 day(I didnt plan on the orders being backed up. For some reason thought they had plenty). They are backed up and obviously shipping orders with higher priority which only makes sense. Just wish I would have been one of those with the higher priority.
[Xoom General] VegUnited:
95% chance after this fiasco with Motorola the past two days and the handful of lies I was told by customer service I will be returning the XOOM and getting the HTC or LG tablet. Great deal yes, lucky to get in on the deal yes. ****ty company very much so
[Xoom General] aeronauticsrock:
Could someone who ordered 1 Xoom with no accessories tell me the shipping weight listed on their tracking page? Im curious what moto is shelling out for shipping on these.

TIA!
[Xoom General] Inphinitizeit:
The total weight is 4.0 pounds.
[Xoom General] nonstop14:
Oh boy, now I'm nervous. My package weight says "1.0 lbs/.5 kg"

I ordered the Xoom and the free gel case. I wonder if this is just the free gel case....
[Xoom General] aeronauticsrock:
Uh oh :(

Sorry man :( My bad.
[Xoom General] goodfellaslxa:
Ouch. When the delivery guy shows up you're going to be on pins and needles.
[Xoom General] DroidzFX:
Not sure if you have ever worked customer support but when something is not going to plan one thing you dont do is tell the customer. They are just trying to tell you something thats not a complete lie in hope that you dont get upset and start asking for a manager. While the manager cant really do anything anyways even if you did ask for him. Does it suck? yea Are we being lied to? sort of. Are we still getting a good deal? We hope so.
[Xoom General] dscarfog:
Day after Day...

I ordered my XOOM last Thursday ~6:30P with the 25% discount. According to every single source I have checked my order was processed on Friday. I have called every day since then and I have received a different answer every time. On Monday they said it would ship today and I should receive it either Tuesday or Wednesday. On Tuesday they said my order was booked and waiting for FedEx to pick it up, and it should be delivered on Wednesday or Thursday. I tried doing the chat today, and after refreshing the page a crazy amount of times, a supervisor called my cell phone. He said there was an issue with IT Depart. and there was nothing he could do. He said he would try his best, by coordinating with shipping, to get it to me by Friday. I hope this is true, because I can't wait any longer! :confused:
[Xoom General] luckie19:
Tomm will be like christmas eve for some of us. Cant wait:D
[Xoom General] Inphinitizeit:
For those of you whose Xoom shipped yesterday with 2 day shipping is it still in Texas? The last update on my tracking is from 11pm last night Arrived at Fort Worth, TX
[Xoom General] Bauxite:
Shipping services will sometimes wait until the very last minute, don't worry about it. They have 2 days to deliver it and they are gonna take 2 days, even if they don't have to take that long. :D A package can go across the country while you're sleeping and end up at your door before you wake up.
[Xoom General] fatimusprime:
I received the Xoom and the free gel case at 11:00am today. The box was was in perfect shape and Xoom runs perfectly well.
[Xoom General] jvs60:
Mine left TX at 2:13 am
[Xoom General] parrotheadmjb:
lol well I can't say for sure, I just got my tracking # a few minutes ago...says its in Texas. Delivery by 4:30pm on Friday March 4 via Fedex. I wouldn't worry, Fedex is very good about delivery, I have had a Fedex package sit in in their center several states away until about 3am the day it was suppose to be delivered when it left, arrived 15 miles away from my house at 4:30am and got delivered that morning. Fedex isn't the USPS, I wouldn't worry.
[Xoom General] jvs60:
How's does the gel case fit? Is it tight?
[Xoom General] Inphinitizeit:
Thanks for the reassurance. I think I have obsessive compulsive package tracking disorder. And to clarify for anyone else its scheduled for delivery tomorrow. I assume its waiting at the fort worth airport to fly home to me tonight.
[Xoom General] arrtoodeetoo:
03/02/2011	8:26 P.M.	Arrival Scan

It got to my local UPS hub an hour ago! Tomorrow is the day! I just hope they don't eff up the shipping route since the UPS hub is literally three blocks from my house.
[Xoom General] parrotheadmjb:
On another note, my estimated delivery date was yesterday and today for my order. I bought the xoom at 25% discount along with another accessory, so I was charged for the 2day shipping on the accessory. If this happened to anyone else, you can just file for a shipping refund with amazon, its covered by their A-Z guarantee if it doesn't show up on time you can get a refund for shipping.
[Xoom General] TheDrizzle89:
Anyone who ordered just the Xoom with 1 day shipping:

Have you received ANY info yet? I have not. I ordered on Thursday around 5 or 6 pm CST, with 1 day shipping.

Here's my theory: They are trying to get everyone their Xooms by Friday. So they are processing the 2-day shipping orders tonight so as to have them delivered by Friday. So they won't process the 1 day shipping until tomorrow.

I have no evidence for this other than all the people on this thread with 2-day shipping receiving tracking numbers (through the FedEx track by reference or otherwise).

Just trying to keep myself sane during this ordeal. Can anyone with 1-day shipping prove me wrong? (I hope not)
[Xoom General] AndyMan386:
So not sure how much you all remember of my posts, but I was told last night (tues) by a supervisor that my order would be here today (wed). Fedex has said since tues, that it would be here thurs. After much questioning with this supervisor, I figured if fedex says its thurs, its thurs, but in the meantime, I will make them stand on their word. So I made sure the supervisor logged in his notes that he said I will get my order on wed.

Note that my fedex status says:

Mar 1, 2011 8:05 PM Left FedEx origin facility FORT WORTH, TX

Sure enough I didnt get it. I called tonight, they read the notes, and kept transfering me from dept to dept. Finally I ended up in the ordering dept, where this girl took forever. After her apologizing for the supervisors error and me asking why I should remain loyal to motorola, she ended up offering a BT headset. I rejected saying I have one, and its not of use for the xoom. Finally after many "please hold" which it almost seems they need to say every 15 seconds, finally she says to me

"Sir, it appears that we can not actually offer you anything, because we have already discounted your total $220"

I quickly rejected that stating they offered a promotion that I chose to partake on, and that the offer was open to all, I got in on it, therefore by saying because I took an offer made me invalid was crazy. She again kept telling me one moment, for another 10 minutes.

After her making several references to trying to find a BT headset for my "Xoom phone" and me constantly rejecting it because it was irrelevant, I said hey, so listen for a minute. I have with my order coming the following:

Xoom

Gel cover

Portfolio Case

I dont need any of those (Yea I guess another Xoom would be nice!). So I said that leaves us with chargers and docks.

5-10 more minutes worth of 15 second intervals of please hold, im searching.

Finally she said another wall charger (which is fine with me because I want one at work too, but not for 29.99)

So later tonight I figure, over 24 hours of my order claiming to have left fedex, why has it not been checked into another location? they driving it to me??

So I call fedex, give them my tracking.

The guy states that motorola has had many problems, that they issues a pickup, which signals the system to create the tracking, then during pickup, the item isnt there, causing the tracking to show that its not tracked anywhere. He said in all reality, the item was never picked up, and my 2 day shipping turned into an overnight shipment. So although the package will still be delivered by thurs by 4:30, its really being overnighted (maybe because motorola didnt have stock, so they delay and overnight)

Crazy.....

Will be interesting to see if I really end up getting my 5-8 days (quoted last week over the phone) for my free gel cover, and now my extra charger, which I was told will be delivered next week.
[Xoom General] Bauxite:
The Fedex guy was just making excuses for them not having scanned it in anywhere yet. I'm sure it's just sitting off to the side somewhere waiting for the very last minute.

Sometimes I wish I were brazen enough to harass customer service and get free stuff that I don't deserve.
[Xoom General] luckie19:
I went with the 2-day shipping, getting it tomm. It sat at the fed location since 10 yesterday and all day today till just 1 hr ago. When it got moved out from the location heading out to me. I did how ever called the day i ordered it to ***** about the free gel case. Which they said pick a color and you will get it the day you get your xoom. Probably why it sat their all day.
[Xoom General] fatimusprime:
It fits like any form fitting case. Its a typical silicone backing, solid fit, I would only use it when I took this out of the house.
[Xoom General] parrotheadmjb:
Yea some people up there aren't too smart, I had a woman offer me a free portfolio case when I called to get a refund on a gel case I was told I wouldn't be charged for. They were trying to get me to wait for the gel case, send it back to them while I absorb $10.50 in shipping charges, then call them back up and have them send me a free gel case. That makes absolutely no sense, spoke with a supervisor and he was even less helpful. I ended up having to contact their Corporate office to get a refund.
[Xoom General] chris61292:
:D so excited
[Xoom General] razgriz94:
Sorry, I can't prove you wrong. I too have 1 day shipping, and have yet to get a tracking number. I even broke down today and contacted Motorola. The rep assured me that it would ship today, and I would get it tomorrow. And here it is nearly midnight, and still nothing.
[Xoom General] deadmouz:
it shows for me 6 lb for 2 zooms..no accessories
[Xoom General] Bauxite:
I felt the same way yesterday, I used 1 day shipping. It magically appeared on fedex today, no email from moto.
[Xoom General] chris61292:
4lbs for 1 xoom no access.