[Vibrant General] ipetloudog:
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You have been connected to ~Nicole B.

joshua i: future question

joshua : hi nicole

~Nicole B: Welcome to T-Mobile Chat service .Hi Joshua. My name is Nicole and for your reference my rep ID is 13-20116. First, please allow me one moment to review the information you have provided.

~Nicole B: How may I assist you?

joshua : i have 2 question

joshua : i have 2 general questions

~Nicole B: Okay.

joshua : 1. with t-mobile u.k. dropping their data plans to 500mb/month, is t-mobile u.s. going to follow suit

~Nicole B: Thank you for your patience. I certainly can help you with your concern.

~Nicole B: I will advise T-mobile U.K. and T-mobile US operate separately.

~Nicole B: Our plans and services are based on the needs of US customers and not UK customers needs.

joshua : and 2. with the introduction of more 4g [hspa+] phones and android having an official hulu app, will there be, say, 10gig or more data plans offered over the plans that already exist?

~Nicole B: You may review our plans and services on line to see any new plans.

joshua : does t-mobile not inform you of any of this type of information?

~Nicole B: I will advise that I am not able to discuss our marketing or promotions that we will offer in the future or if we will offer them in the future.

joshua : p.s. i'd love to monitor t-mobile's website of any of these changes but i am currently throttled so hard that my browser simply will not load the page

joshua : and this is carrying over from my last billing cycle.

~Nicole B: I understand that we offer 5GB limit currently,.

~Nicole B: The web is a per month charge with 5GB limit per month.

~Nicole B: Are you monitoring your usage online or via your phone?

joshua : i just found out about that feature through my account or 3g watchdog, but it was too late.

~Nicole B: You may chanage your browser online at T-mobile to via different screens, we suggest Firefox or Google chrome.

joshua : it never was an issue until i had flash capability on my phone and was capped

joshua : i prefer skyfire

~Nicole B: Okay.

joshua : now can you guys do me one favor

joshua : can i get an email or any type of written confirmation that my throttle will be lifted and my data will be reset when i take this month out of suspension and continue my service?

joshua : ive been on a flex plan and was throttled twice before since i bought my vibrant.

joshua : but both times, i paid my bill a week late

~Nicole B: I will advise that your data will be throttled when you reach the 5GB

joshua : but my data was still reset on the first day of the next billing cycle no matter what

~Nicole B: When you start a new bill cycle, which would be the 20th of each month. Then your data will start over.

joshua : not this month

joshua : so i let my account go into suspension until i resolve the issue

~Nicole B: Once your bil lhas been taken care of everything will restore.

joshua : can i get a confirmation email of exactly that.

joshua : [no trying to be a jerk, i promise]

joshua : not*

~Nicole B: I will advise we do not send out confirmation emails or written communciation,

joshua : boooooooo nicole

~Nicole B: Once your bill has been taken care of your data and minutes will be reset.

~Nicole B: Is there anything else I can assist you with today?

joshua : pinky swear on it.

joshua : if i can't get any written proof. just a silly little "i pinky swear" will suffice

~Nicole B: Once your bill has been taken care of your data and minutes will be reset.

joshua : oh wait. nevermind. i didn't notice the option to print out this conversation. that's all i need

~Nicole B: Okay.

joshua : if [by any chance per se] that my data is not reset, i can show this

joshua : thank you for your help nicole. and i'm sorry if you felt i pestered you at all

~Nicole /b/: I will advise that Flex pay customer care over the phone can assist you, via chat we are not able to.

~Nicole B: You are very welcome.

joshua : i've dealt with that before

~Nicole B: FlexPay Customer Care can be reached by dialing 611 from your handset or 1-800-937-8997 from another phone. Via chat we can assist with any coverage questions, equipment troubleshooting or basic account maintenance.

joshua : no thank you. they don't really help, unless i actually get someone who knows really what they are talking about

joshua : which is a 1 in 50 chance

~Nicole B: I am sorry you feel they are not able to assist.

joshua : off topic. again, thank you for your help. i will pay my bill promply

~Nicole B: Okay.

joshua : promptly

~Nicole B: Thank you for contacting T-Mobile Chat. Have a great week Joshua.

joshua : have a good day

~Nicole B: Thank you.