yashsingh1/xdaforums huggingface dataset:
[Xoom General] mazz0310:
I'm regretting not shipping it to my work office, but when I placed the order I was in such a hurry. I saw the coupon on twitter around 6:15 when I was getting on the subway, and 25 minutes later (after I got off the subway) I jumped on my droid X and ordered it as soon as possible, and just shipped it to the only address that they had on file. I'm pretty sure I placed the order without 10 minutes of the coupon going offline.
[Xoom General] Spawn026:
FINALLY! After receiving the corporate call this morning my order number appeared in fedex, scheduled for Monday delivery. Free overnight, folio case, gel case and 200 less almost makes the aggrevation worth it; almost
[Xoom General] Xoomblog:
Got mine this morning..feeling good. I didn't even get to add the free gel case to my order. Think they'll send me one if I call?
[Xoom General] polo2883:
The lady that called me tried to change the shipping but it was too late. She offered me the portfolio and gel case. I asked for the portfolio and travel charger instead so I have an extra charger for work.
[Xoom General] Spawn026:
that sucks. I was lucky enough to get her before mine actually shipped. She offered the charger to me too but I only got to choose one thing and since I bought the dock I took the case
[Xoom General] Sto_Padrone:
Interesting. I just got off the phone with Motorola and was given a reference number, and told to call back next week for them to give me a "cash compensation". The lady wouldn't budge on sending me a free gel case though. Part of me believes she was just trying to get rid of me and hope I wouldn't call back once I had the Xoom, but the other part says maybe it is the truth since some of you received calls back.

I am looking at just about 2 weeks before I might see my Xoom since ordering! I am keeping my eye on this Sam's deal now...
[Xoom General] razgriz94:
Yay! I just got my XOOM from Fed-Ex!

I had ordered around 6 pm EST on Thursday, with one day shipping. It had finally shipped last night. Mine came with the box partially open, and the contents shifted around. But the XOOM itself was fine. I'm so happy to be done with the whole ordeal now.
[Xoom General] nswenson:
Just got my xoom as well!!
[Xoom General] polo2883:
Wish I was getting mine soon but its been sitting in IL since last night.
[Xoom General] VegUnited:
I just went vatican assasin warlock on Motorola. Still hasn't shipped, said its waiting to be picked up still. I think i threw a temper tantrum and had a slight heart attack
[Xoom General] adecker:
Lmao what did u say
[Xoom General] VegUnited:
I asked how it was possible that my order has been waiting to be picked up by fedex for 5 days and it still hasn't shipped, yet my neighbor ordered one last night and already got a tracking number. You'd think FedEx might want to grab mine since it's next door. I told them how many times I was lied too or told something that hasn't happened. They are now escalating it to the "ordering department" and I will get a call in the next 24 hours. i said well I was told that 72 hours ago, so quit lying. I emailed them the past 10 chat logs i had and told them whoever told these employees the bs that it was indeed shipping the past few days needs to be demoted to janitorial duties till my shipment shows up.

The girl on the phone was even laughing and saying she wouldn't buy a motorola product again either.

No free gel case, charger or anything else was offered up. I told them to cancel my order if it wasn't shipped by tonight that Samsung or LG wants my money .

Still waiting ...........
[Xoom General] pd240:
I am getting mine tuesday from ups. Its gonna be a long weekend. No word on the free gel case they said I would get.
[Xoom General] mdiggty:
just waiting

So it is on the truck to be delivered by 4:30 PCT. I thought waiting before was hard. Any minute now...
[Xoom General] mazz0310:
Mine just says by end of day....it's torture!
[Xoom General] xlGmanlx:
I feel for you guys, just root her day one and don't look back haha
[Xoom General] richardjr:
Finaly got mine today, so far love it.
[Xoom General] sriehl:
Sooo close. It arrived at my local UPS facility at 2:30 local time... but it's going to sit there untill Monday :(
[Xoom General] mdiggty:
Hahahaha. I thought the fed ex guy would knock. So who knows how long I was sitting here in agoney. Whatevs, its here. Cheers mates
[Xoom General] aohus:
call that facility and see if you can pick it up yourself. it could be a distribution center that allows pick ups.
[Xoom General] sriehl:
I've tried looking for the phone number (I think it's the UPS Customer Center), but they have done a very good job at hiding their phone number.

edit: Found a 1800 number, going to try calling when I get off work.

2nd edit: 1800 was a bust, just computer automated package tracking.
[Xoom General] polo2883:
hmmm road trip to IL to intercept my Xoom?
[Xoom General] parrotheadmjb:
Just got mine in the mail a few hours ago :D Took my other Xoom back to Verizon, calling Amex in a few minutes to have the $70 restocking fee from Verizon refunded. Thanks Moto! lol
[Xoom General] polo2883:
Let us know how that goes. I wonder if Amex will actually refund it
[Xoom General] NorCalDroid:
How I wish I had my Xoom right now. Sick laying my lazyboy I could use my Xoom right about now.
[Xoom General] parrotheadmjb:
They will, might depend on what card you hold from them. But this is from their site:

"Q: The store where I bought my stereo is going to charge me a restocking fee if I return it to them. Can I return the item to you so I don't have to pay the restocking fee?

A: We will reimburse you for restocking fee up to the program maximum of $300. You will need to call us to initiate a claim and you will be asked to send in your original store receipt and a receipt showing the restocking fee."

They just use stereo as an example..
[Xoom General] polo2883:
I have an amex gold card so I would think its covered.
[Xoom General] legato89:
Got my Xoom yesterday! Love it! Which number do I call to try to talk my way into some free accessories? The free black gel skin was out of stock when I added it to cart last week.
[Xoom General] nonstop14:
I was just going to ask you that. My initial "Thank you for your order!" email is timestamped 6:05pm EST or 3:05pm PST on the 24th. Hopefully they will all go out tonight. Thanks for letting us know.
[Xoom General] Sirchuk:
My order was at 2:30pst and I haven't gotten anything yet. Also did 1 day shipping.
[Xoom General] keitht:
Nothing here either and was about the same time. Looks like only one shipping today. Grrr...
[Xoom General] durkesp:
I woke up this morning to find an email (2250 EST Monday) saying my order had shipped from Fort Worth, Texas and it provided a fedex tracking number.

BTW, my order went through at 1812 EST Thursday.

I had 2 day delivery and I live in D.C. It said delivery by 1630 on Wednesday.
[Xoom General] stinkyjoe:
Bah, I knew I should have never moved away from DC. In other related news, that's awesome for you. I can't wait to get my very own tracking number.

Also, it's obvious these aren't being processed in order. I made mine at 4:45 EST on the 24th for 1 day delivery. Oh well.
[Xoom General] Bauxite:
Sounds like they got a batch of devices in and sent out a few.. got up early to check if I should go into work early so I can go home and look for it.

No email for me yet.
[Xoom General] funnycreature:
I live in MD but haven't gotten any update yet. Not the end of the world but annoying. I'm just spoiled by Amazon and Newegg, just like others said before :D
[Xoom General] hiv0lt:
Got my tracking info at 1:50am this morning 3/1. Shipped via UPS (I only did standard shipping). First scan was at 9:05pm 2/28 in Fort Worth. I live in MI. my order went through at 6:15 Thursday.
[Xoom General] JasonU:
This is getting hard to take. I ordered at 4:53pm central time and still have no ship notice. I'm jealous.
[Xoom General] goodfellaslxa:
Isn't the saying; "neweggness is next to Godliness"
[Xoom General] goodfellaslxa:
And so far no tracking information for me, but the Wednesday delivery dates for 2 day shipping might mean that a FedEx truck is being loaded with mine as we speak for delivery today.

Now, Adobe... flash. Google... voice. ThnksK?
[Xoom General] djunio:
Here's another 1 day shipping user without a confirmation. My Xoom delivery window was ends today. Hopefully I'll have it in a few hours.
[Xoom General] tlkid064:
I still haven't gotten confirmation about mine yet. I'm glad for all of you that are getting yours shipped very being patient is so tough.
[Xoom General] jvs60:
They're definitely not going in any particular order. Mine went through at 4:35pm EST Thursday
[Xoom General] <stu>:
If it makes anyone feel better, I tried to order one when it was 25% off, but I couldn't get past the address page as it was locked to US only. I'm in the UK and we don't yet know when the Xoom will be available, or even how much it will be, but considering our 20% sales tax, it will probably be around 600 quid. :(

EDIT: Just found out the wifi only is due for April at a price of £450 which equates to around $720(!). So looks even you early adopters paying full whack at $800 are getting a bargain compared to us.
[Xoom General] polo2883:
No tracking info here either. For people who got their tracking info, does it also show up on the amazon order page?
[Xoom General] kcmoney13:
shipped

Hey all some sigh of relief last night around midnight I got the shipping confirmation and tracking number. Should arrive via fed-ex today. Not trying to rub it in but I know there was a lot of concern whether we would even get them or not.

One day shipping: shipped last night. Arrive today. I am excited but with all the negative out there am a little skeptical. I guess we will have to decide on our own. I am still rocking the OG Droid and still love it. Just have to wait and let the community build and grow with it. Wish you all luck in getting yours.
[Xoom General] chris61292:
6:24 pm est (feb 24) on my order, still no tracking number at 8:47 am est (Mar 1)

:/ from northeast Pennsylvania
[Xoom General] tlogank:
yea because they run great sales on Apple stuff all the time, and I'm sure it's real easy to get into their conferences.

/sarcasm
[Xoom General] razgriz94:
I place my order around 6pm EST on Thursday. I had selected 1 day shipping, as I was already saving a lot of money, and I wanted to get it as soon as possible. Now it's the last day in the delivery window, and as of 9am this morning I have not received any tracking number.
[Xoom General] Bauxite:
Well if it's any consolation, if it's a day late shipping is free...
[Xoom General] brockwitting:
If they miss the delivery window, and you call Amazons support listed on the Problems with this order button, I believe they will refund what you paid for shipping. Might be worth a shot since you got overnight, and don't have it yet. And if you do call, it means Amazon is going to start asking motorola what the hell is going on, and why all these haven't shipped yet, even though they are listed as such.
[Xoom General] hiv0lt:
Got my tracking info but nothing shows on amazon.
[Xoom General] kfxo:
got my email this morning stating that my order has shipped. Tracking number confirms delivery by end of day thursday. Im so excited! Total price 633.99.
[Xoom General] inrelief:
I'm stoked to hear the tracking #'s are trickling in -- just wish I was one of the ones it was sent to!
[Xoom General] funnycreature:
Do you think it's worth having it sent from someone in the US? Just a few words of caution: There might be customs to pay and the network will most likely not be recognized. Otherwise I'd be willing to help you out!
[Xoom General] androidseptix:
Shipping

I received the initial email confirmation at 5:49 feb 24th. My card has been charged and I have not received a tracking confirmation. I did receive tracking confirmation for a case I ordered a day later. I do agree and think they may be backed up or our orders dont necessarily hit the top of their to do list. I did call moto yesterday and they claimed I was going to receive yet that day. I wasnt very confident in the response since they could not provide a tracking number. They are probably instructed not to tell customers they are backed up but I just want to know the truth. Gonna stop worrying about it and just wait for the tracking email.
[Xoom General] StirCwazy:
My order went in @ 4:39 PM on the 24th, still no update on tracking information. I called Moto support yesterday, confirmed the items ordered were a XOOM and free Gel Case. The rep said that the order would "ship out today" (meaning yesterday). Still no sign of updated tracking information I called this morning, same response as yesterday "it will ship out today." He then tells me that I should get updated information by 10AM EST or shortly after via email about the tracking information having been updated on the site. Well, it's past 10AM, here's hoping for the shortly after part.
[Xoom General] TFT75:
Got my Xoom! Off to Best Buy to return the full price unit.
[Xoom General] aeronauticsrock:
I should have done 1 day shipping :/

^^jealous.
[Xoom General] nonstop14:
Did you get a tracking number? I'm hoping that they all shipped last night but maybe there is some lag in delivering the tracking numbers.
[Xoom General] NorCalDroid:
Peeps that are getting your orders shipped did you call in about your order? Was it 1day shipping you chose?
[Xoom General] kfxo:
I did not call in about my order. I chose regular ground shipping because for some reason the free 2 day was not updating in my cart.
[Xoom General] NorCalDroid:
Oh ok thank you. I guess their doing random shipping. I chose regular standard shipping and I ordered mine at 3:01 pst time.
[Xoom General] TFT75:
I paid for 1 day shipping. I got an email from Motorola last night at 1:50 EST that my order had been shipped. Box showed up at my office an hour ago.
[Xoom General] NorCalDroid:
Awesome!!! This all good news. Just wish I had my tracking number. Lol. I just really want the tablet! Lol.
[Xoom General] polo2883:
I was told that they would charge it initially but refund it once processed. Such as stupid way of doing it
[Xoom General] droidtacular:
If you don't mind me asking, what part of the country are you in? Just curious if some areas will start seeing their Xooms before others. Thanks for the info!
[Xoom General] TFT75:
Tampa, commercial address. Maybe they deliver to the commercial addresses before the residential.
[Xoom General] kfxo:
northern Va. residential address.
[Xoom General] tlkid064:
I just called about my order. The CSR said it would ship out today (Naturally...). The only new useful information he could give me is that I can call back once I receive my order to get the free gel skin. He said they're out of stock at the moment but when they have more, they will verify my previous order and ship it to me. I need to stop being so anxious :P
[Xoom General] jumpinj:
Still nothing here. Central Fla. with 1 day shipping ordered on the 24th, with the order confirmation received around 6pm EST.
[Xoom General] skullvet:
I got my confirmation from Motorola at 3:34pm Central on 2/24. I selected 2 day shipping and still haven't received any tracking info.

Maybe it will just show up.
[Xoom General] wolf1306:
just got off the phone with a csr and he told me that due to the bulk orders they got, my order will ship in 2 to 3 business days. oh well at least it is still going through.
[Xoom General] Bielinsk:
Got my tracking number last night and mine has shipped. I think it may be because I didn't order any cases or docks, just the Xoom.
[Xoom General] goodfellaslxa:
What phone number did you call to request the Gel?
[Xoom General] AndyMan386:
You get it in email only or does it show up on your orders page?
[Xoom General] n9zez:
Interesting about the Gel case. "My" CSR kept giving me the same scripted response that it couldn't be done after the fact.
[Xoom General] Inphinitizeit:
Interesting.. I don't have a tracking number yet but the peauthorization charge has disappeared from my credit card.
[Xoom General] Bielinsk:
I got an email that said it shipped. It contained a UPS tracking number (I forgot to change it to 2nd day in my excitement) although it shipped yesterday 2/28 it is expected to be delivered by 3/3.

I validated the tracking with UPS and they indeed have the item in their system and it is en-route.
[Xoom General] clintg:
I received my confirmation, and did not order anything other than the Xoom. Sounds like some orders are being held up by the gel skin or other accessories being out of stock.
[Xoom General] hiv0lt:
I got the Xoom with the free gel case and my number came at 1:50 EST this morning. So I don't think that's it.
[Xoom General] Inphinitizeit:
I think its even more random than that. I didn't order any accessories or even a gel skin with 2 day shipping and I haven't received a tracking number yet. It just seems like their packing department might be overloaded.
[Xoom General] jumpinj:
Same here. No accessories and 1 day shipping. No cc charge, therefore no shipping.

Not complaining, just providing some confirmation that it does seem to be random.
[Xoom General] droidrev71:
trying to stay patient

Well, no email yet here. So check moto account still valid. So check credit card and noticed the $644 wasn't on hold anymore. Omg my stomache felt like I swallowed a knife. So I call moto and I was told I had to go online and either cancel and reorder or confirm order online. So I said I'm online how do I confirm. She said I would have to be transferred for someone to tell me how. Well, the next person said my order is still on. So I called credit card and the hold has been lifted. Not the normal thing a merchant would do. So I call this wonderful company back Motorola and can't get any info except the same BS it might ship tonight. Anyone having similar thing happen with money on credit card?
[Xoom General] droidrev71:
?

This is driving me nuts. There customer service is terrible.
[Xoom General] griffindodd:
Just got off the phone with Moto Customer support.

CSR told me that due to the problem with the coupons there were ‘IT’ problems and they were trying to sort them out.Told me he didn’t know when they were going to ship despite being given a window of 28th-1st for delivery. Seems that we're at the 1st and mine has yet to even ship.

I asked if they were going to refund the $15 I paid for 1-day shipping, he said no.

I didn't buy any accessories or even get the free Gel case.

So the word from Moto is basically “STFU, you’ll get it when we decide to ship it regardless of what shipping you paid for.”

Classy.
[Xoom General] n9zez:
Calling their CSR department is less than helpful. Calling them will only get you scripted answers. I was told last night around 6:00 PM that the shipping supervisor said my order is on the dock waiting to go out via FedEx. My estimated delivery is still yesterday or today and I have no tracking number.
[Xoom General] jumpinj:
Relax. Standard practice for a funds hold to lift after 3 days. If the order is still in the system, then it's likely they'll still fulfill it.

Honestly, I don't think they were prepared for a deluge of orders on the 24th, and are probably fulfilling them as fast as they can get them in main warehouse.

Just because they're the Moto store doesn't mean they get priority over shipments to the other retailers...in fact it's likely the opposite.
[Xoom General] griffindodd:
Sure enough I just checked my bank and the hold for the money has been lifted, hopefully the post above is right and they still intend to fulfill the order.

I have been taking screen grabs of all of my order confirmations from the Moto store. If this thing doesn't get honored I'm going to raise hell with Amazon.
[Xoom General] n9zez:
This is great. I too asked about the extra $15 I paid and was told, "It's motorola's standard policy to hold all orders for 2-3 days prior to shipping". The reason they wouldn't refund the shipping was because whenever it actually does ship, it will be 1 day. Sure....
[Xoom General] Bauxite:
You can raise the issue with amazon later, and they will refund it. Moto uses the Amazon A-Z gaurantee which states that you can get your shipping refunded if you recieve the product late.
[Xoom General] griffindodd:
Good call, I will do that
[Xoom General] dscarfog:
YES!! I'm so glad someone else is having the same problem. According to my bank account, the charge was put on hold as of Friday. As of this Monday, the hold is no longer there. I don't know what happened to the charge, but when I called Motorola yesterday, they said the order shipped and it should be here either today or tomorrow.
[Xoom General] AndyMan386:
So it seems as if everyone who has gotten theirs has gotten their tracking number, is that correct?
[Xoom General] jumpinj:
So, let me get this straight, you're complaining about $15 after you saved $200?
[Xoom General] AndyMan386:
$15 is a few beers or a bottle of liquor!!
[Xoom General] griffindodd:
I saved $200 on the item I bought. I paid $15 for a shipping service, they are completely non-related line items. So yeah I am complaining about not receiving one-day shipping that I paid $15 for after being told my item shipped on the 24th.
[Xoom General] djunio:
Still no tracking number but moto just hit my card again for a dollar. Don't know what's going on, I got 1 day shipping with the free gel case and speaker dock.
[Xoom General] n9zez:
I am with you on this and I don't understand why people can't differentiate that. Not to mention that nobody can actually prove that the $200 off that I received was merely a "mistake". Could have easily have been a marketing ploy.
[Xoom General] el_bori1:
Same thing happened to me. Hopefully they get their money and send me my Xoom :)
[Xoom General] jumpinj:
I do agree that some sort if priority should have been given to those that paid for the higher priced shipping.

I guess that I just don't agree with the seeming uproar over it.

Not saying you're wrong, or I'm right. Just expressing my opinion. :)
[Xoom General] unknown_owner:
Did anyone not see a trend to those with the tracking numbers? They all have total post under 10. I think there was one person with a total over 500 post that said he got his.

All I'm saying is that one person posting for the 1st time telling me they got their tracking #, makes me very skeptical. Any pics to upload as proof maybe?
[Xoom General] jvs60:
Why lie? They're not getting anything from any of us
[Xoom General] arrtoodeetoo:
Proof would be nice, but it should also be noted that I posted a link to this poll on other forums in order to gather data in one place. I know some of these people are from Phandroid.com (Welcome to XDA!)
[Xoom General] n9zez:
I am a "new" member to this forum however I have been coming here for years. Of course, I don't have my xoom yet but I too don't see why anyone would lie about it.
[Xoom General] Bielinsk:
Not a conspiracy. I have been posting here for over a year.

My Amex credit card still shows as pending.

Don't want to show my actual tracking number, but here is the rest of the tracking page.

Scheduled Delivery:

Thursday, 03/03/2011, By End of Day

Last Location:

Departed -	Fort Worth, TX, United States, Tuesday, 03/01/2011

Change Delivery

Add Notification

Additional Information

Shipped/Billed On:02/28/2011Type:PackageWeight:4.00 lbs

Shipment Progress

Location	Date	Local Time	ActivityWhat's This?

Fort Worth, TX, United States	03/01/2011	12:48 A.M.	Departure Scan

Fort Worth, TX, United States	02/28/2011	9:11 P.M.	Origin Scan

United States	02/28/2011	11:19 P.M.	Order Processed: Ready for UPS