yashsingh1/xdaforums huggingface dataset:
[Xoom General] Team Infecti0n:
Alright, just tried your method Qwazy and ended up in the same situation: "Not Found." Oh well, just keep refreshing and waiting. As for the shipping comment, yeah i usually get stuff from UPS so i assume FedEx does the same thing. FedEx is a first for me.
[Xoom General] luckie19:
I just tried this and sure enough it worked, srry my 1st post here. Been just following this thread after coming from another site. Heres my proof and looks like im getting it on the third instead of the 1st-2nd like stated in my order and im in texas too.
[Xoom General] StirCwazy:
Did you try the Amazon # also? On my FedEx info it shows the Amazon order as well, but minus the last 4 digits, dashes included. So say your order was 001-2345678-9012345 you'd put in 001-2345678-901.
[Xoom General] roebeet:
Tried both methods, no information yet.

At least it looks like some of these are finally being shipped, at least.
[Xoom General] mgerbasio:
No tracking number shown for me; I asked for overnight shipping. I checked my Amex account and it still shows the charge as pending. I'm sure it hasn't shipped yet as they'd get the money before the equipment is out the door.

I sent an email via Amazon this morning, no response yet. I've ordered from Motorola before and calling was a waste of time and only added to the frustration so I didn't bother for this order.
[Xoom General] DroidzFX:
Nothing

Nothing showing up on Fedex or Ups card has been charged.
[Xoom General] NorCalDroid:
I wish I would of selected 1 day shipping now. Lol.
[Xoom General] djunio:
Wouldn't have made a difference, that's what I chose and I have nothing either.
[Xoom General] Sirchuk:
I chose 1 day shipping, and ordered at 2:30 PST, so earlier than all those who have received tracking information. I haven't received anything yet.

I'm really nervous since someone said they got a cancellation call from Motorola. I really hope it ships soon.
[Xoom General] DroidzFX:
standard shipping

My delivery estimate says march 2 to 7 so they still got plenty of time. I rushed through the order is fear of losing deal and choose standard.
[Xoom General] powerchilango:
CC has not been charged, and the pending charge disappeared; however, I tried the track by reference and it is showing up. The information was sent at 11:01am. I noticed the others are showing the same time. So my hypothesis is that the first batch of orders was shipped yesterday afternoon, and the second batch is being shipped today. Maybe the third batch ( which hopefully includes your orders, if it hasnt been shipped) is shipping tonight or in the afternoon.
[Xoom General] natienn:
Worked! March 3rd life begins!
[Xoom General] Sirchuk:
Man, most of the people that have tracking numbers only have a couple dozen posts. WTF is up with that!
[Xoom General] arrtoodeetoo:
Man! Just saw a FedEx truck drive by my house! :eek: Such a tease! ARRR!!
[Xoom General] clintg:
Ive just never had anything worth saying before.

I have been a member of XDA for many years though.

When i get home i will try and remember to post a screen capture of the order screen.
[Xoom General] jumpinj:
yeah, it certainly doesn't seem to have anything to do with the method of shipment or the time of order. I ordered pretty early, around 5:30pm EST...got the order confirmation email shortly before 6pm EST. Still no shipping info.

I did just speak to Moto Support and they said they "...had a problem with the processing, but that the orders have started to ship." Also, she did say that order was still "in process" and valid, but she didn't have a specific timeframe, only that given the rate they are moving through them, that it should ship today or tomorrow.
[Xoom General] roebeet:
I just called CS (on hold for 15 minutes) and I was told that the shipments are going out to FEDEX today - allegedly I should see something later today / tonight.

From the sound of it, they are finally getting these out in dribs and drabs.
[Xoom General] ggoldfingerd:
So I just got off a live chat session with Motorola and the employee said it usually takes 24-48 business hours for an order to process before it ships. I am not sure if that was a mistake, but that is a pretty long processing time if you consider 8 hours as one business day.

I hope that most of our orders will ship today or tomorrow. If I don't see that my order has shipped by tomorrow, I am going to call.
[Xoom General] pd240:
Are only the one day and two day shipping times going out via fedex? I hit standard because I was rushing to get order complete. I am assuming standard will be ups.
[Xoom General] ggoldfingerd:
By shipments you mean all of the discounted orders, or just your order?
[Xoom General] arrtoodeetoo:
I guess I accidentally hit standard, too. I was certain I selected 2 day, but I guess in my rush to get it in the system, I did it wrong. Meh. It's only 4 dollars, and an extra day at the most.
[Xoom General] skullvet:
I used the reference number without the last 4 with fedex and saw that mine shipped today. I chose 2 day shipping, mine is scheduled to arrive 3/3 by 4:30pm! Sweet!

I ordered mine at 3:34pm central on 2/24.

Still no tracking number or e-mail from Motorola though.
[Xoom General] hiv0lt:
Correct
[Xoom General] SQurel23:
Thanks for the tip! I used this method on fedex.com and it found my order. Gives me a delivery date of the 3rd. Looks like Motorola is still waiting on Fedex to pick up the shipment.
[Xoom General] deadmouz:
Same here..after reading your post I went and check my bank account and looks like they haven't charge me anything and money is there..weird but I want xoom now..especially at that $592.35 price..what to do?
[Xoom General] arrtoodeetoo:
Can anyone confirm that the tracking with reference # works with UPS? I get nothing.
[Xoom General] Crispityyy:
I selected the standard shipping as well....tried tracking through Fedex and UPS, and I got nothing.

Ive tried both methods (full number & number minus the last 4 digits)

The money is still in my account, and with nothing more than the original email I recieved from moto, I am losing all hope.....I may resort to crying soon :o
[Xoom General] polo2883:
When I tried it said that 2 shippers were using the same info so I limited the date. But that didn't bring up anything related to me since it was going from FL to MD
[Xoom General] chris61292:
So we ordered these on the 24th.... and they are just now being given to fedex... wow
[Xoom General] ggoldfingerd:
My shipment status just appeared using order number XXX-XXXXXXX-XXX on the FedEx track by reference website. It has not shown up in the Order Summary page yet or by email. By order was placed on the 24th @ 4:44pm CST.

It looks like a lot of our orders will be shipped today. :)
[Xoom General] stinkyjoe:
I emailed motorola and finally got a response:

"The order has not shipped. The systems are running into delays due to the response of ordering from our customers. I apologize for the delay. The ship confirmation will be emailed to you when the order ships.

I do not have an eta at this time.

If you need additional information, please contact the call center at 800-331-6456.

We appreciate your business and apologize for the inconvenience.

Thank you,

Order Management"

Standard boilerplate, they're taking their sweet time because they can/this product was popular because someone in IT flubbed up the system, please don't bother me anymore, here's the phone number of someone else to bother.

On the other hand, I take this to mean my order hasn't been cancelled.
[Xoom General] mgerbasio:
Funny, I just received a response from Motorola using the Amazon "problem with this order" button:

"The order has not shipped. The systems are running into delays due to the response

of ordering from our customers. I apologize for the delay. The ship confirmation will be emailed to you when the order ships.

I do not have an eta at this time.

If you need additional information, please contact the call center "
[Xoom General] justabrake:
I think a lot of people got screwed with standard shipping I know I put in for the gel case with coupon and the free 2 day shipping but when confirming it changed and I excepted and they charged me the case $29 plus $4 for shipping fees, LOL
[Xoom General] roebeet:
I'm not even opening mine, I'm going to sell it if it shows up

This is probably not the place, but just a heads up -- I've been thinking this over for the last few days and I don't want to keep it. I'm not even going to open it, it's just going to be sold unopened.

So, if anyone missed out on this deal, shoot me a PM if you are interested. I'm not looking to make any money on this, so I'm thinking $675 shipped, via PayPal. That will cover my initial cost of $636 + $19 in PayPal fees that I'd get hit with, plus $10.95 for the flat rate USPS Priority ship. That leaves about $9 left and I would also mail you the gel case separately if they actually send that to me (I called them today about this and they said they'd escalate it, but no guarantees of course - if it comes, it will be a separate shipment and who knows when it might show up). Anything left is "beer money". :)

Shoot me a PM if you are interested, and the first person gets it. Again, I have NOT gotten a tracking number yet but it sounds likely that this will probably be shipped soon.

As for my reasons for reselling it -- I'm not interesting in 3G/4G. And since Flash and the microSD probably won't be fixed for weeks, I can just wait for the WiFi version to come out, at the same price.

EDIT: @the moderators -- apologies if this is not the venue and if you need to delete this post, I understand 100%. Just inform me if there's a location here for selling (I've never searched for it, tbh).

EDIT2: Already got someone who PM'd me, FYI - so I will sell to that person if my Xoom shows up.
[Xoom General] ggoldfingerd:
FYI

At least for FedEx, the seller's order number will show up as the purchase order number and the Amazon order number will show up as the invoice number. So you can track the shipment with either number.
[Xoom General] Sirchuk:
Great offer. I don't suppose you would wait to see if my order goes through or not? I would take you up on your offer if mine gets cancelled.

Something to note though, if you ever want to resell it, the 3G/4G model will be worth more on resale than the WiFi model. Just something to consider.
[Xoom General] StirCwazy:
Oh hush :P I got my tracking number and I've got at least 3 dozen posts =)
[Xoom General] Sirchuk:
I said most, not all :p I've only seen a few people with more than a couple dozen posts. Just seems kind of odd and someone a little more conspiratorial may think there's something behind it.
[Xoom General] roebeet:
I thought about that, but I wanted someone here to take advantage of the lower price if they actually plan to use the 3G functionality. I probably would not have made a lot more money on fleaBay after deducting their fees. Tbh, I bought the device without a lot of thought because I knew the price would not last long, but buyers remorse is now creeping in.

If you have an order in, then you and I are in the same boat - I haven't gotten a tracking number yet, either.
[Xoom General] ggoldfingerd:
Yes, their processing time is a bit slow, but we don't know what happened behind the scene. I am just grateful that they shipped. I have no complaints!
[Xoom General] vitsdroid:
im thinking they are waiting on the ipad 2 announcement and hoping people that got the deal and cancel their order.

or they where hoping that they would sell out and then just send people that got the deal a notice saying they ran out and that they will cancel their order because they can not fulfill the order.

i ordered mine @ 3:49pm and nothing in the tracking department!
[Xoom General] JasonU:
No conspiracy, at least not me. Long time lurker, even before I registered. I just finally had something to post about! :D
[Xoom General] polo2883:
The response from the Email contact I have been emailing:

You order has not shipped. We are experiencing a delay in shipments due to the huge response from our customers. I expected the order to ship today, however, I don't know if it will go out today.
[Xoom General] belogical:
Who scored an extra one they want me to buy?
[Xoom General] Sirchuk:
Wow, that actually sounds like an honest response.

I prefer that over "It's scheduled to ship today."
[Xoom General] wypoon:
Thought I'll give everyone an update to say you 20mins on the phone to Motorola Cust Serv ... so the if the following applies to you:

- you place the order early Thurs afternoon

- you received an order confirmation email

- you don't have a shipping confirmation nor tracking #

- your c/c hasn't been charged

I just got off the phone with Mot CS. The person was apologetic (just as I was courteous), he said he understood I placed the order on Thurs, but that the order would not be shipped out until tomorrow, and since I elected 2-day shipping, I should get it by Friday.

Well, I'm prepared to (just in time for the weekend!) give them the benefit of the doubt, and extend some flexibility, if indeed we get $200, and if they voluntarily agree to honor the deal even though it was a mistake.

If on the other hand, I'm empty handed by Mon -- we'll Motorola -- just remember there's another tablet I can apply my $600 to <hint> <hint>
[Xoom General] cholepuree1:
+1, anyone buy and extra i can take off their hands??? Still kicking myself for leaving it in my cart so I could pull the trigger when I got home from work...
[Xoom General] funnycreature:
Has anyone ever wondered...

... what the poor guy at IT will get to hear when Motorola loses tens of thousands because of a glitch like that?!?!? I don't want to be in his/her skin!
[Xoom General] StirCwazy:
http://xdaforums.com/showpost.php?p=11754947&postcount=216

Someone posted saying they would let theirs go to the 1st person.
[Xoom General] Inphinitizeit:
Me either. Its probably some small piece of code that caused the problem. They probably classified it as an accessory so it wouldn't show up on the phones page but didn't realize the complications from the coupon point of view.
[Xoom General] deadmouz:
Motto CS..

Just got off the phone with Motorola CS, basically they said when your order ships via Fedex you will be getting charged. My card was pending and now not even pending but back to original balance.

As long you have your order, they Will fulfill it. Just might take little longer to get it. Also she mentioned my package is ready for pick up by Fedex, so i should expect it ether today (yes she said today) or tomorrow.

I paid one day shipping. If your package will be late, its easy for Amazon A-Z refund. So no worries.

I bet these guys over moto customer service having the time of their life with this Xoomania thing)
[Xoom General] jdsmx:
I keep refreshing the Fedex page and the only thing that I know is Memphis had a really bad thunderstorm.

MOTOROLA Y U NO SEND ME MY XOOM
[Xoom General] stinkyjoe:
true, but apparently, motorola is making a hefty profit on each unit at $800. goo.gl/11mGV
[Xoom General] tayhall86:
Just got my Moto $600 Xoom today! Best deal ever, already returned the one from Costco! I ordered on Thursday and chose one-day shipping.
[Xoom General] polo2883:
That's probably why the order has not been canceled. They are still making a nice profit.
[Xoom General] vitsdroid:
yeah if their cost is $278 and we pay them $599 thats still a good deal of profit! Even though that $278 doesn't include r&d but thats still a good profit. Xoom will drop by at least $100 by summer.
[Xoom General] deadmouz:
True True..I know its not loosing anything with us who got their $600 units. With that $200 on top there just making bonuses etc.

I am in Ecommerce business, so i know few things about retailing and such.

Pretty sure they will drop the price for 3g unit down to $699 in a month or two, then another drop and then this thing will be too old and probably not many left in their warehouses.

This is what keeps market open.
[Xoom General] Sirchuk:
When did you get a tracking number for your order?
[Xoom General] tayhall86:
Last Night @ about 9:00PM Pacific. Showed it just leaving yesterday, and in hands by 10:30AM Pacific today.

Responding to above... Sorry
[Xoom General] griffindodd:
Just got my tracking number at the FedEx web site now after 4.5 billion refreshes.

used the Amazon order code minus the last 4 digits. I ordered my Xoom at 3.38pm PST on the 24th

1-day delivery so hopefully it will arrive March 2nd before 10:30am according to the FedEx statement.

Thank goodness for that :o
[Xoom General] KUHawk:
Not only are they still making a profit (albeit $200 less of a profit), but you also have to factor in that there is some truth the fact that some of these people who got the deal may not have bought at full price. So that makes up the $200 "loss" and then some.

Only wish I was lucky enough to have gotten in on the fun. So, anyone know when that WiFi only version is hitting the shelves?
[Xoom General] polo2883:
I wonder if someone ordered one now at full price would it ship earlier than the ones of people who ordered at 25% off
[Xoom General] richardjr:
Shipping today

Just got off live chat and at first she would not give me any idea when it would arrive, then she told me it go over night and be here tomorrow, WOOHOO!
[Xoom General] arrtoodeetoo:
Anybody get a UPS tracking number for their STANDARD shipping yet?
[Xoom General] AndyMan386:
where is live chat?
[Xoom General] kwx:
I don't think there's any evidence for a conspiracy, according to the main xda forum page there are 10,724,812 total posts from 3,519,733 members, about three posts each on average. Even if you base it on the 580,312 active members, that's less than 20 average each, and it's going to be very unevenly distributed so the median should be a lot lower. Any randomly picked member is likely to have only few posts.

(I've been reading the forums for a while without an account, then created one recently trying to post a workaround to a NC Honeycomb development thread, but as an obvious newbie I wasn't allowed to do that. I'll try harder, I've only been using Linux since 1992 and obviously need to get more practice first :rolleyes:)

Back on topic, I found a tracking number via reference using StirCwazy's order number method and it shows an expected arrival on Mar 03, current status "Shipment information sent to FedEx". Still no tracking number on the Motorola account page, and my credit card still shows a temp transaction.
[Xoom General] Sirchuk:
Oh, he says there isn't a conspiracy, but he talks like he really thinks that there is!

Sigh..still waiting.
[Xoom General] richardjr:
htetepees://motorola-global-portal.custhelp.com/app/chat/chat_launch/
[Xoom General] aldrixxx:
hi

just new here just wanted to drop by
[Xoom General] goodfellaslxa:
If you're here to tell us that you've received either a tracking number or the actual shipment of your discounted Xoom, by your post count you're obviously a communist infiltrator sent to sap and impure our bodily essence.

(That's why I only drink rainwater).
[Xoom General] DroidzFX:
my conversation with moto

Jan Ninno: Thank you for holding, my apologies for the delay.

Jan Ninno: Good news, the item is packed and ready to go.

Jan Ninno: All it needs now it to be process by Fedex and deliver it to you.

DroidzFX: expected delivery date

Jan Ninno: It's on March 3-4 since its a 2 day shipping if the item is being pick up by Fedex
[Xoom General] aldrixxx:
hi

hi just new here just wanted to drop by
[Xoom General] dscarfog:
It seems like I just got conformation that my package will be here tomorrow, according to Motorola Live Chat.
[Xoom General] arrtoodeetoo:
Ummmmmmm...wft?
[Xoom General] fatimusprime:
I have my tracking number, found it via the method posted before. I selected 1 day shipping when I placed my order, tracking info says it should arrive tomorrow, March 2. I'm excited.
[Xoom General] stinkyjoe:
lucky you, i got the run around.

"Motorola: Thank you for waiting. Both orders are being processed. There is no tracking number yet.

me: do you know when they'll ship? what does it mean they're being processed?

motorola: It means that out [sic] IT guy is working on it and the order is in process."
[Xoom General] Sirchuk:
woohoo! Looks like mine just shipped! I hit the fedex reference search again, for the twentieth time in the last hour, and suddenly it showed a shipment scheduled to be delivered by tomorrow morning at 10:30am! Man, feeling a lot better now. Maybe I'll call in sick tomorrow....
[Xoom General] durkesp:
Click through and it says that alert was for 25 February :) Either way, mine and most likely many others have departed Memphis safely...
[Xoom General] nonstop14:
Congrats man, I'm jealous. I understand if you selected overnight shipping they will deliver it by 10:30am local? If that's the case I just hope mine ships tonight at some point so it will get here tomorrow, because I leave at noon and will be out of town until next week.
[Xoom General] Crispityyy:
I'm jealous!!! lol

Did you ever recieve the confirmation email ?
[Xoom General] AndyMan386:
I finally have a tracking #.. Says by 4:30 on thurs.. talking to chat to see what can be done to get it quicker
[Xoom General] unknown_owner:
I have a theory. I just got off of the chat with Jan Ninno. So far my item is not on the Fedex site but he said that it was packaged and Fedex will have it. Told him a long time to get back to me and I was wondering if he was pushing my order through. I'll see how long before my order appears on FedEx's site.
[Xoom General] VegUnited:
I talked to Jan Nimmo too and she is by far the best of the motorola customer service pool. She said mine would be shipped tomorrow and that i would receive a tracking number tonight 100%. I will be more excited when I actually see this thing shipped though.

Ask for Jan !
[Xoom General] richardjr:
I think somethings up, I talked to Jan Nimmo also, are they all Jan Nimmo.

All your Jan Nimmo belong to us
[Xoom General] arrtoodeetoo:
She's everywhere!

Anagram of that name: Ninja Mom

Watch your back!
[Xoom General] Sirchuk:
Looks that way, usually when I order from Amazon via next day, it says delivery by 5:00pm, never 10:30am, so it must the difference between overnight and priority overnight.

Nope, no tracking email yet. The tracking info DOES reference the MOTOROLA order number in it though, so it is for sure my order.
[Xoom General] nonstop14:
Well I tried Live Chat, I got Ronald D. He was absolutely no help, all he did was copy and paste the shipping dates on my account which are obviously inaccurate. He wasn't able to do anything else for me and only suggested I "check back often."
[Xoom General] pspycho:
Yeah,

I got nothing so far. No FedEx info or CC charge. I ordered Thursday afternoon via overnight shipping.
[Xoom General] Bauxite:
Exactly the same thing he did to me! lol
[Xoom General] AndyMan386:
Same with Brian Patrick.. I asked for him to have his supervisor call me. he took my number, we will see..
[Xoom General] NorCalDroid:
Peeps who did standard shipping will come via UPS ground. Other methods are FedEx if that helps.
[Xoom General] n9zez:
ME: I don't want sorries or apologies. I just want information beyond guessing.

Ronald D: Basically, it will be shipped out as soon as possible.

ME: So to sum this up. Your telling me that you have no information on if it has shipped, when it will ship, how it will ship or the tracking information.

Ronald D: Yes.

Awesome CS!
[Xoom General] Sirchuk:
At least he was honest in saying he didn't have any information. He probably doesn't. It's Motorola's system, he's just the minimum wage person trying to help.
[Xoom General] arrtoodeetoo:
Yeah. I accidentally did standard. I already asked this, but it got buried. Any Standard shipping people get their info yet?
[Xoom General] nonstop14:
Just tried again and got him. He's taking a lot longer to respond but he told me "Brian Patrick : The package is already in the distribution center and ready to be picked up."

So I asked him if that meant it would ship tonight and arrive tomorrow. He said it will be picked up tomorrow and ship the day after tomorrow. I'm hoping he just doesn't know what he's talking about and it will still go out tonight.