[Epic 4G General] BWFBezerk:
7:56:33 PM : Connected to sprint.ehosts.net

7:56:33 PM : Session ID: 2280527

7:56:33 PM : ME: Initial Question/Comment: Samsung Epic 4G issues

7:56:43 PM : Edward S. has joined this session!

7:56:43 PM : Connected with Edward S.. Your Reference Number for this chat session is 2280527.

7:56:43 PM : Thank you for contacting Sprint. My name is Edward S..

7:57:03 PM : Edward S.: While I access your account information, can you please provide more details about why you’re chatting with us today?

7:57:35 PM : ME: I had done a system update on my Samsung Epic 4G the other day and now I'm having tons of problems

7:58:11 PM : Edward S.: I am sorry for the inconvenience.

7:58:17 PM : ME: My browser is buggy, my video camera has terrible framerate drops.

7:58:55 PM : ME: 3G speeds have dropped

7:59:08 PM : Edward S.: Ok.

7:59:18 PM : Edward S.: I am sorry for the all inconvenience.

7:59:51 PM : ME: I tried doing a "hard reset", but none of the problems were fixed. I did a factory wipe of the data and nothing.

8:00:07 PM : ME: What other options do I have? Do I need a new phone?

8:00:28 PM : Edward S.: Please visit this link and update it again.

8:00:33 PM : Edward S.: http://www.samsung.com/us/support/downloads/SPH-D700ZKASPR.

8:01:13 PM : ME: It's telling me page is unavailable.

8:01:33 PM : Edward S.: Please let me done that from here.

8:03:23 PM : ME: ?

8:04:13 PM : Edward S.: it taking times.

8:04:28 PM : Edward S.: Please stay connected.

8:04:33 PM : ME: ok

8:07:18 PM : Edward S.: I have updated the on your phone.

8:07:35 PM : ME: Will it send another update to it?

8:07:58 PM : Edward S.: No, everything is good.

8:09:00 PM : ME: I don't understand

8:09:03 PM : Edward S.: Please be assured, you will not get the problem again on this phone.

8:09:33 PM : Edward S.: Please let me explain.

8:09:36 PM : ME: ok

8:10:38 PM : Edward S.: Please let me refreshed the device for avoid the 3G speeds have dropped

8:11:37 PM : ME: What about the browser and camera issues?

8:12:18 PM : Edward S.: In that case, you need to visit the sprint repair center and fix it right away.

8:13:28 PM : Edward S.: Because I can see that it is the technical problem on the phone.

8:13:47 PM : Edward S.: They will fix it for you .

8:14:17 PM : ME: Do you know when they will re-release the 2.2 Froyo update with these issues fixed?

8:15:48 PM : Edward S.: It will be come within 1 or 2 weeks.

8:16:17 PM : Edward S.: I mean, it will release within 1 or 2 days.

8:16:35 PM : Edward S.: The technical team are working on it and it will solve soon.

8:16:54 PM : ME: ok, do you know if they are working on a 2.3 update also while this is going on, or is this going to be the last Android update for this phone?

8:17:53 PM : Edward S.: No, it is not last update for this phone.

8:18:58 PM : Edward S.: And they will solve the 2.3 update shortly..

8:19:08 PM : Edward S.: They are working very fast on it.

8:19:28 PM : Edward S.: Is there anything else may I assist you with?

8:19:49 PM : ME: No, that is all. Thank You

8:19:58 PM : Edward S.: You are welcome,.

8:20:08 PM : Edward S.: Have a great day/evening.

8:20:09 PM : Edward S.: Bye,

So, 2.2 will be out in 1-2 days and 2.3 shortly after that.

lmao these guys just say whatever they can to get you on your way.

He even sent me to a dead page.