[Quantum General] jlott069:
I finally got pre-nodo!!!

I finally got my pre-nodo, so i figure thats a start. I dont think NODO has been released for the Quantum in the US yet. I tried using that link that apparently works for the focus... tried for 6 hrs, duno if I was doing it wrong or if it actually has be unlocked and not just de-branded. BUUUT I did find out what LG's official response is on de-branding your phone, technically it does not void the warranty unless the problem is directly related to changing the setting. So id say if you cant get that working, just debrand and wait for it to be released for the quantum via microsoft, and forget about waiting on AT&T. Skip the middle man so-to-speak. Thats what I did, and i finally got my pre-nodo update last night even though AT&T hasnt released it.

I checked and asked directly as you can see. I did in online through their online customer service chat. copy and pasted here.

10:17 AM	Gustavo:	Hello Guest. Welcome to LG Electronics! How may I provide you with excellent service today?

10:18 AM	Guest:	Id like to know if I go through the phones built in software and debrand my phone, will it void the warrenty

10:18 AM	Guest:	???

10:18 AM	Gustavo:	Glad to help out here.

10:19 AM	Gustavo:	Let me type in for you how warranty works with LG.

10:19 AM	Gustavo:	Every LG phone and device has a one year limited warranty which starts from the date of purchase, or original purchase (If it was a replacement that is), unless you purchased a refurbished phone which has only 90 days of warranty.

10:19 AM	Gustavo:	If you would need to send the phone or device to LG, we will perform a cover to cover check on the device to see what the issue is, if our technicians find that the issue is caused by any type of physical, liquid, or cosmetic damage on the device then fees will be applied, at this point you will be notified via email or through a phone call before doing any repairs.

10:19 AM	Gustavo:	As well, this warranty will not cover the device if it was purchased through a non authorized LG dealer, such as E-bay, newegg, craiglist, etc…; if our technicians determine that the issue is a manufacturer’s defect, the device will be repaired or replaced by a certified refurbish unit.

10:19 AM	Gustavo:	I should let you know as part of the service process that if the phone was manufactured over 3 years ago, we can no longer service the device due to the fact that we would no longer carry parts to be able to service older models I am afraid.

10:20 AM	Gustavo:	This process has a turn around time of 5 to 7 business days, from the day that our technicians start working on your device.

10:20 AM	Gustavo:	If the issue was caused by something other than a manufacturing defect, warranty will not cover for repair costs.

10:20 AM	Gustavo:	Meaning... if an issue happens to the phone due to messing with the software or internal settings

10:20 AM	Gustavo:	Warranty will not cover the issue.

10:20 AM	Gustavo:	You would have to part for the repairs.

10:20 AM	Gustavo:	You would have to pay for the repairs.*

10:21 AM	Guest:	ok, then tell me this...

10:21 AM	Gustavo:	Sure.

10:22 AM	Guest:	if a problem occurs with the phone after tampering with internal settings, but the problem is not caused by changing those settings, as in it is determined that the issue was a manufacturing defect, would changing those settings void the warranty?

10:23 AM	Gustavo:	If the issue was caused by a manufacturing defect and the phone is under the 1 year warranty time period. LG will cover the costs.

10:23 AM	Gustavo:	But if tampering with the software causes any sort of malfunction.

10:23 AM	Gustavo:	Well..

10:23 AM	Gustavo:	That would not be covered for I am afraid.

10:24 AM	Guest:	of course

10:24 AM	Gustavo:	The software in the phone was developed by Windows for this model

10:24 AM	Gustavo:	With combination of AT&T.

10:24 AM	Gustavo:	Some features might not work if you start to change functions for internal settings.

10:25 AM	Guest:	problem is AT&T can refuse to give us updates for the phone by leaving it in the "testing" phase, like they have done with the FEB update

10:26 AM	Guest:	and while they are required to push the next update and the push is supposed to include all previous updates, if they keep updates in "testing" for months on end just because they make more off of us by getting us to upgrade to a newer phone, we - the end users suffer.

10:27 AM	Gustavo:	I understand/

10:27 AM	Guest:	and unless im mistaken, once an update is released for the phone by microsoft on Zune, by debranding the phone, we would recieve the update, whether or not AT&T wants us to recieve it or not, correct?

10:28 AM	Gustavo:	That part I do not know for sure since AT&T sends out the updates as part of the service.

10:29 AM	Gustavo:	If you mess with settings you could end up changing service settings and that will most likely disable features.

10:29 AM	Gustavo:	Including updates.

10:29 AM	Guest:	Thats the thing, AT&T doesnt give out the updates OTA, we recieve all updates via ZUNE

10:29 AM	Guest:	OTA just allows the phone to update once AT&T decides its ok

10:29 AM	Gustavo:	Correct.

10:29 AM	Guest:	at least with WP7

10:29 AM	Gustavo:	Unfortunatly that part is up to AT&T.

10:30 AM	Gustavo:	We have no say in that part since software and service are part of the carriers responsability.

10:30 AM	Gustavo:	LG developed the hardware.

10:30 AM	Guest:	Thank you so much for your help

10:31 AM	Gustavo:	No problem at all.

10:31 AM	Gustavo:	Thank you for understanding.