yashsingh1/xdaforums huggingface dataset:
[Atrix 4G Q&A, Help & Troubleshooting] ignoremexda:
I seem to be having some random reboots as well. I haven't rooted it yet because it was doing this and I wasn't sure why.

Did you add in an email account as a "Corporate Sync" account?

I was thinking that this was causing my problem and deleted my work account which I set up as a corporate sync account.

So far I haven't had any reboots but it's still to early to tell if this actually fixed the problem.
[Atrix 4G Q&A, Help & Troubleshooting] clubtech:
I had 3 random reboots and 4 random freeze followed by a random reboot.

not too happy atm.
[Atrix 4G Q&A, Help & Troubleshooting] jhattenburg:
I've had the phone since 9am PST, and no reboots.

Exchange your phones.
[Atrix 4G Q&A, Help & Troubleshooting] wookiebush:
I just started a thread about this. Had one random reboot today.
[Atrix 4G Q&A, Help & Troubleshooting] :
I am using corporate sync.

I just did a reset and will see what happens. I also have a second Atrix for the GF and I will see if she has had any reboots. She also uses LauncherPro but doesn't use corporate sync.

-James
[Atrix 4G Q&A, Help & Troubleshooting] alphadog00:
Had mine for 4 days. No reboots and not rooted.
[Atrix 4G Q&A, Help & Troubleshooting] :
It would be nice to establish if this is a wide spread problem. I don't want to get another rebooting phone. I would like to establish if this should be permanently returned.

Fortunately I'll by watching the second unit I have closely too.

-James
[Atrix 4G Q&A, Help & Troubleshooting] ignoremexda:
Yeah, removing the corporate sync account didn't help me. It just rebooted on me then when it came back it froze and then rebooted again hahah.
[Atrix 4G Q&A, Help & Troubleshooting] scaronscar:
launcher pro plus one reboot when i did a qudrent test hasnt happend agian
[Atrix 4G Q&A, Help & Troubleshooting] :
Are you using launcher pro?
[Atrix 4G Q&A, Help & Troubleshooting] rapidstar:
I used the phone all day yesterday no reboots. Today I installed launcher pro & it rebooted on me after 7 hrs. So Launcher pro seems to be the culprit?
[Atrix 4G Q&A, Help & Troubleshooting] :
I reset the device, loaded all my apps except launcher pro and it hasn't reboot yet in 4 hours. This was after initial root.

GF is still using Launcher Pro but hasn't reported the issue although she hardly does anything but make phone calls on it.

Will check back tomorrow.

Any one else?
[Atrix 4G Q&A, Help & Troubleshooting] :
Anyone with reboots using Advanced Task Killer by RECHILD?

-James
[Atrix 4G Q&A, Help & Troubleshooting] ignoremexda:
Nope. I am using the default stock launcher and don't have Advanced Task Killer installed. The device isn't rooted either, I was waiting until this got sorted out first haha.

When I first saw this yesterday I thought I did something weird and did a factory reset. It seemed like it worked but then it started rebooting again. This morning it must have rebooted at least 8 times when showing it to other people haha. There was one time when it froze and I couldn't do anything and holding the power button wouldn't shut it down, I eventually had to pull the battery. There was another time when it rebooted and the red led was flashing for a while but it eventually started up again.

After that I deleted my corporate sync email account and I thought that worked but then when I got home it started doing it again.

Please let me know how your phones do.
[Atrix 4G Q&A, Help & Troubleshooting] ECdOc:
I just had it happen to me for the First time. Didn't do it until after I rooted (could be just a coincidence) I was plugged into USB and connected to Moto Media Link. I have Advanced Task Killer and some other apps installed but no launcher. FYI I'll track whether this keeps happening or not and when.
[Atrix 4G Q&A, Help & Troubleshooting] xenorabbit:
I have noticed some random reboots as well. Not rooted but do have Advanced Task Killer installed as well a few other random applications.

I will keep an eye on it the next day or so and reset the phone if it doesn't stop.
[Atrix 4G Q&A, Help & Troubleshooting] svengalis:
Probably should remove Advanced Task Killer don't really need it with the Task manager installed.
[Atrix 4G Q&A, Help & Troubleshooting] ignoremexda:
I ended up going to the ATT store and they gave me a new phone. So far I have had no issues and I haven't been able to make it reboot.

On the old device I was able to make it reboot by just opening apps one after another and in a few mins it would reboot or freeze and require a battery pull. If it didn't reboot after a few mins I would shut it down, start it back up and just start opening apps again, eventually it would happen. Without doing this process my phone would reboot about 8-10 times a day when using it.

When using the same process multiple times on the new phone it hasn't rebooted once so I think it was just a bad phone.
[Atrix 4G Q&A, Help & Troubleshooting] tosh1:
Running LP and only had 1 reboot in 2 days. I will say it sure is laggy on LP though...
[Atrix 4G Q&A, Help & Troubleshooting] :
I had this exact behavior. After a factory reset, reinstall of apps, its buttery smooth and I've had no more reboots. I don't know why that worked.

Do not run any background task killer though, just use the built in one if u need too.

-James
[Atrix 4G Q&A, Help & Troubleshooting] tassadar898:
dont be so hasty to return the phone for random reboots. odds of it being a hardware issue as oppose to software/OS issues is very very very tiny.
[Atrix 4G Q&A, Help & Troubleshooting] clubtech:
Mine was a hardware issue for sure.

Same apps are installed on my new replaced phone, same exact configuration and i got zero random reboots so far.
[Atrix 4G Q&A, Help & Troubleshooting] wzsddtc2:
One reboot PER laptop restart. It's weird. While connected to my laptop with Motorola Portal mode, it stucks my laptop on the boot screen (pre-windows), and reboot the phone. (Asus M50VM Intel x86 win 7)
[Atrix 4G Q&A, Help & Troubleshooting] phobos512:
I had one reboot approximately an hour after turning the phone on. At that point the only change I had made was installation of ADW. Hadn't even rooted yet.
[Atrix 4G Q&A, Help & Troubleshooting] :
Ok, my second Atrix which was seemingly fine just rebooted twice today for no reason. Not even rooted.

I'm betting everyone who got these phones from the first lot will at some point get random reboots at least a couple times. Some more than others.

EDIT: I don't plan to return either unit "yet" as I suspect I would get 2 more phones with the same issue. I'm hoping it's just a software issue. Fortunately it does not seem to happen very often and the phone at least does reboot and go about it's business retrieving my email etc.

-James
[Atrix 4G Q&A, Help & Troubleshooting] mtbike2350:
I had one random reboot so far and I have had the phone 9 days. I don't remember what I was doing, but I was in the middle of something and it was rather jarring to have it decide to do it when it did. Not sure what is happening but I hope that it get's noticed and fixed, especially before they release 2.3.

My Phones:

Motorola MicroTAC Elite

Nokia 7160

Nokia 6340i

Nokia 6230

Nokia 6682

HTC Tilt

HTC Fuse

HTC Tilt2 (custom ROM)

Samsung Captivate (custom ROM,rooted)

Motorola Atrix (rooted)
[Atrix 4G Q&A, Help & Troubleshooting] s1mpd1ddy:
mine rebooted twice in one day too.... and hasn't done it since. I'm suspecting it probably has something to do with a SW bug that irons itself out or something to that nature.
[Atrix 4G Q&A, Help & Troubleshooting] PuerkitoBio:
Just a guess, but the HTC Desire HD had this same problem (random reboots or turning off), and it was caused by the SIM card not fully inserted in its slot:

http://xdaforums.com/showthread.php?t=854060
[Atrix 4G Q&A, Help & Troubleshooting] topshelfusa:
Had a random reboot today. My first I have noticed.

My coworker has had several on his.

My bet, software issue, Lets hope for a quick fox.
[Atrix 4G Q&A, Help & Troubleshooting] Dyaus:
Just had this happen to me about 10 minutes ago while I was on the phone. Call was dropped, looked at the phone and it was rebooting. Not cool.

I'm rooted and running Launcher Pro.
[Atrix 4G Q&A, Help & Troubleshooting] stonec11:
I had a reboot while using google map today an my second atrix. First one had bad screen sensitivity and the camera was bad.
[Atrix 4G Q&A, Help & Troubleshooting] tekonus:
I'm not rooted and use the stock launcher. I also use Corporate Sync for my college email. Had the phone since launch day last Tuesday. Haven't had a single restart.
[Atrix 4G Q&A, Help & Troubleshooting] zizux:
I'm not rooted, not using corp sync and haven't installed launcher pro or any ui apps. I got the random reboot after running speedtest. I noticed on the upload part of the test it sort of "glitched" but it did finish. Then after 10 seconds or so the phone just rebooted. I hadn't closed the app yet I was looking at my computer.
[Atrix 4G Q&A, Help & Troubleshooting] Rezznor:
have had it reboot on me twice. once i was browsing the web and the second time it was just sitting on my bed untouched.

has not been rooted and no taskkiller.
[Atrix 4G Q&A, Help & Troubleshooting] davidcrowser:
Mine has rebooted three times twice while navigating and once while playing samurai 2. All three times my phone was unplugged and the screen was on at least a half hour. I figure it's either the battery saver or just overheating. I'm going to test some stuff.
[Atrix 4G Q&A, Help & Troubleshooting] lpsi2000:
Everyone having the random reboot issues, please call AT&T and have them setup your account correctly for this phone. I had this issue ever since I got the phone and today I called them to complain about it. The rep told me that my account did not have the right code for this phone and 4G. I was apprehensive at first but I figured I could always get it fix again. I was told to turn off the phone while they add the right code to the account. After they were done, I have not had one reboot yet.

I use to get about 4-8 reboots a day. They were very is for me duplicate using Google Navigation and other application while charging the phone. Today I tried everything including the stuff I knew would reboot the phone and nada. I will continue to test but so far no reboots for about 8 hours, I think I am in the clear.

Things to know:

1. When I got the Atrix, I never called AT&T and I just switched the SIM card from my Captivate to the Atrix like I do all the other phones.

2. I am still using the same SIM, I have not seen any needs to use the new SIM that came with the phone.

3. Considering 4G is not available to most of us, I understand why they needed these codes on my account. I am assuming it must something to do with their system.

4. I am thinking my phone was rebooting when I switched towers.

Hopefully this will help others with the same issues.
[Atrix 4G Q&A, Help & Troubleshooting] drock212:
Its just happened to me and I've had it since the 21st. I wasn't doing anything on it. It was sitting there then it made a sound the red led came on then it turned off didn't even reboot. Mine is rooted and im running advanced task killer
[Atrix 4G Q&A, Help & Troubleshooting] TZine14:
Similar problem

when i woke up today i took my atrix of the charger and it started turning on. It gets passed the motrola animation screen and goes to the att animation at which point it just stops. It stays on that screen for about 2 minutes and then the screen goes black and it restarts the phone. Ive tried everything i could (took out the battery and everything. Anyone have any suggestions or any way to reset it without it being on?
[Atrix 4G Q&A, Help & Troubleshooting] tekonus:
Slightly off topic, but... why are people running advanced task killer when Motorola put a pretty nice task management app onto the phone stock? It even has auto-kill management, not that I've had to use it.
[Atrix 4G Q&A, Help & Troubleshooting] :
I'm thinking many of the reboots are a result of the advanced task killer, however that doesn't mean that it should reboot the device. I haven't had a reboot since I uninstalled it.

A lot of others seem to have issue specifically in different charging situations, disconnecting. I had this too when I first got the phone but a day later it's almost like the phone learned something and had no more issues during charge or connect or disconnect.

I again, think that the rumor of a power management issue mentioned on Engadget is at play but they found away to mitigate the issue, but it's not completely gone.

This will bite them in the ass if another software update doesn't fix the stability issues.

I think everyone is getting reboots at least once or twice on these first batch of phones.

-James
[Atrix 4G Q&A, Help & Troubleshooting] tekonus:
None here so far. <crosses fingers>
[Atrix 4G Q&A, Help & Troubleshooting] blindguyinanorgy:
I tested this and im pretty sure its not the cause. I have the back off and can wiggle the sim card around as much as I want with no reboots.

Next theory is heat. The smaller and more powerful electronics get the hotter they get.
[Atrix 4G Q&A, Help & Troubleshooting] naudleeh:
On the 6th day with atrix, none so far. I hope I don't have to return it, just like my captivate, this time.
[Atrix 4G Q&A, Help & Troubleshooting] eatkabab:
exactly one week and a few hours after I switched to the Atrix I just got one random SHUT DOWN (not reboot). It was just sitting next to me for about 30 min and I went to pick it up and it turned on when I pushed power.

Been rooted since the first hour I got it with task killer (no autokill). I did a lot of app install/uninstall today and I set some apps to auto update. the auto update is the most 'awkward' change I made...

My old captivate used to reboot regularly when in sleep mode before I got a new one. sigh:confused:
[Atrix 4G Q&A, Help & Troubleshooting] blindguyinanorgy:
I was getting cpu temps of 53 c right after a reboot (so presumably before)

I REALLY don't think task killer has anything to do with it. It happens to be one if the most owned. Enough of us don't have it to show it can't be just that.

If its software I dare say we list all apps we have installed. But that will kill the forum.

Everyone pm me a list if all apps you have installed when it reboots. I will compile a list of common apps.
[Atrix 4G Q&A, Help & Troubleshooting] blindguyinanorgy:
I had a similar reboot. Could be heat from continuous activity

Another thing. I have noticed that using the phone while it is charging makes the batt really hot
[Atrix 4G Q&A, Help & Troubleshooting] celmail:
I have random reboots as well (about once every two days). I think it is more likely a software issue, however it can also be a hw problem with the battery, memory or virtually anything else. Actually I don't think it really matters whether it is sw or hw.

What matters though is if getting a phone from a newer batch would solve the problem or not.

Is there somebody out there who got the phone replaced recently or got his/her one in the last few days and is still experiencing the probem?

That would be an indication of the problem still being there...
[Atrix 4G Q&A, Help & Troubleshooting] ECdOc:
For the people still experiencing the reboots...are you guys using XScope for your web browser? I had one single reboot after i installed that browser and since I uninstalled I haven't had it happen again.
[Atrix 4G Q&A, Help & Troubleshooting] celmail:
No, not me.
[Atrix 4G Q&A, Help & Troubleshooting] blindguyinanorgy:
Ok I got my phone to run at 60 c for a few minutes and can't keep it that hot for very long. Looking like not heat
[Atrix 4G Q&A, Help & Troubleshooting] sabesh:
I'm using xScope. No reboots. I don't have Advanced Task Killer installed though.
[Atrix 4G Q&A, Help & Troubleshooting] bsp120167:
I use go launcher and have had only I one reboot in a week.
[Atrix 4G Q&A, Help & Troubleshooting] darkamikaze:
Have any of you tried what lp suggested.... About calling att
[Atrix 4G Q&A, Help & Troubleshooting] blindguyinanorgy:
I'm going to soon but I am also curious
[Atrix 4G Q&A, Help & Troubleshooting] darkamikaze:
I ask because when my rep told me i'm receiving my phone soon.. to call him right after i get it because he has to change something on my device because my previous phone was only 3G and this is a 4G phone.. just saying. Try it.
[Atrix 4G Q&A, Help & Troubleshooting] dimammx:
Can somebody who had the random reboots issues and who exchanged the phone confirm that that solves the problem (Meaning that is not software issue) My phone reboots every 2 days or so, most of the time when it just does nothing. But most of the time when the battery level below 20% or when it's charging.
[Atrix 4G Q&A, Help & Troubleshooting] CrunchyToast:
I had one random reboot yesterday. I'll see how it goes...
[Atrix 4G Q&A, Help & Troubleshooting] shamdawg:
Mine rebooted 3 times in about 4 days and died from an 80% charge at night to morning so I exchanged it and haven't had any problems since.
[Atrix 4G Q&A, Help & Troubleshooting] tekonus:
Question. Are these actual reboots where the phone turns itself back on? Or is it just powering down? I haven't noticed any, but then again if I left my phone in my bedroom all day I might not notice if it restarted. :p
[Atrix 4G Q&A, Help & Troubleshooting] ]grimm[:
In my case, the unit is actually rebooting. I was just installing an update to a packge from the Market a moment ago and the screen image distorted for a split second, then the screen went black, and finally the green LED turned on again and the phone displayed the Motorla Logo again as it rebooted. My battery level was above 90% at the time.
[Atrix 4G Q&A, Help & Troubleshooting] dimammx:
Sometimes it hard to tell if it rebooted or not. The one way is do dial

*#*#4636#*#* and go to "battery Information" -> Time since boot:

If you see that this time is less then what you think it should be(you know when you last rebooted).
[Atrix 4G Q&A, Help & Troubleshooting] bleuiko:
I just started to get random reboots today. This has only started today and did not happen prior to today. The only thing that was changed was that I rooted my phone last night!
[Atrix 4G Q&A, Help & Troubleshooting] ashdog:
I am having reboot problems, my phone keeps resetting during MP3 playback with Motorola Bluetooth headset (S305). Has anyone else been having this problem?

I got it to crash like 3 times in within a few hours (after playing three to six songs in party shuffle mode on). Each time the phone going blank and restarting itself. Also I touched the bottom of the phone to see if it was overheating issues but the phone did not feel warm. And I've played games on it fine without any problems.

I tried a wired headset and the reboots stopped. So maybe it's related to bluetooth?
[Atrix 4G Q&A, Help & Troubleshooting] celmail:
I've never turned Bluetooth on, still experienced reboots from time to time. But interestingly no reboots happened the last week, so I came up with a few possible explanations:

- the first week (when the reboots happened) I played around with the low level stuff (e.g. fine tuning different configurations) much more frequently than recently, that's why the reboots stopped

- AT&T changed something on the network or on my profile. This is not very likely, but one previous post mentioned such an experience

- I uninstalled an app which caused the reboots or one might have been updated (gmail? maps? Both of them run in the background so in theory they could cause random reboots and both of them have been updated recently).

- I was just more lucky recently, reboots will still happen in the future..

Which one is your favorite?
[Atrix 4G Q&A, Help & Troubleshooting] bleuiko:
Are you rooted?
[Atrix 4G Q&A, Help & Troubleshooting] ashdog:
Well now I'm confused. So I decide to go to lunch and the place I got has an AT&T Hotspot. Which my phone automatically connects to.

Now I come back to the office and try a wired headset and it worked find for an hour. Then I connect the bluetooth and play it for another hour without reboots. Not sure if the AT&T hotspot changed something. I guess I will find out in the next few days.
[Atrix 4G Q&A, Help & Troubleshooting] Mr.Kakarot:
I just opened the phone, setup motorblur or whatever... was about to watch the video and BOOM, the darn thing rebooted.... not very impressive.... any idea how I find that video again? Any tips...

thx

Not rooted or anything, I just opened it!
[Atrix 4G Q&A, Help & Troubleshooting] celmail:
No, I'm not.
[Atrix 4G Q&A, Help & Troubleshooting] celmail:
Well, this means that there is no point in returning my phone, as apparently the issue still exists...

Regarding the video, I don't remember which one is actually played at the first start, but my best guess is the one which you can replay by adding the Quick Tutorial shortcut to any of your desktop screens. (Long press on an empty area, select Shortcuts, then Quick Tutorial).

There are more videos in the Help Center which you can access by pressing the question mark icon.

And don't worry too much about the reboots, I don't get them any more. Try updating all your delivered apps (like gmail, maps, etc.).

C.
[Atrix 4G Q&A, Help & Troubleshooting] blindguyinanorgy:
I called and she said there is a basic activation process and if I was in the store they already did it.

Im going to wait until close to my 30 days and take it back. Hopefully it will be from another batch
[Atrix 4G Q&A, Help & Troubleshooting] darkamikaze:
if you guys can.. sign on ATT mywireless...and got manage features.. and tell me the list of available data plan types you can choose from.
[Atrix 4G Q&A, Help & Troubleshooting] dimammx:
I created a poll to see how many people have(or don't have) reboot issue and weather or not exchanging the phone solved the issue. Please take a look and contribute :)

http://xdaforums.com/showthread.php?t=984299
[Atrix 4G Q&A, Help & Troubleshooting] shanghei:
all my reboot issues occur when my bluetooth is connected to it, whether its streaming audio or not, as long as its paired it will randomly reboot
[Atrix 4G Q&A, Help & Troubleshooting] Junk Food:
I got my Atrix for a few days. Been playing with it, finally got it rooted, installed only one app so for, No Lock, and have a couple emails setup. I don't have a SIM card put in there yet since I still have it in my old Sony Errisson W810i phone. Just waiting until I get one of those belt cases from Seidio Online before I start using the Atrix. I only have it connect via Wifi.

But last night after a full charge, I remember leaving it on to see how long the battery will go down and when I woke up in the morning, I push the power button and nothing happens. Then I pushed it again for 3 seconds and it turns on with the Dual Core logo and the boot animation. Then I checked the battery stats and it's at 90%, and 5 minutes since unplugged?

I hope this is a software issue, maybe if it does it again, I'll unroot and do a factory reset??
[Atrix 4G Q&A, Help & Troubleshooting] dimammx:
Interesting, vote break out almost evenly, as half of the voter have reboots and the other half doesn't. Also i thought a lot more people exchanged their phones but looks like most people (including me) with reboots are waiting on some kind of confirmation of what is causing the issue.

is it software or hardware? Also with locked boot loader, will it be possible for 3rd party fix or we will have to wait for Motorola, so so far doesn't even agree that there is a reboot problem.

Might be software but in that case i think it is some kind of Motorola App or service that causing it.

My phone is stock except

few uninstalled

Att bloatware apps,

and few installed :

Google Voice (works kind of buggy but phone had reboots before installation)

Speed test

Angry Birds

Pandora

Real Calc

Droid Light (dont use it much as it messes up camera and camcorder often)
[Atrix 4G Q&A, Help & Troubleshooting] Jon225:
Someone mentioned a reboot after using speed test. I had one 48 min ago and speed test was acting funny. Did not notice it happen. I just checked stats.