yashsingh1/xdaforums huggingface dataset:
[G2 and Desire Z General] martonikaj:
Service in the bathroom? sounds like a 1 way ticket to water damage.

But yea it seems like T-mo is really trying to keep their customers. I'm on a non-contract plan and they treat me amazingly lol.
[G2 and Desire Z General] TJBunch1228:
You're gonna sit there with a straight face and tell me you throw birds at pigs while you are deucing?!

Madness
[G2 and Desire Z General] brfield:
What number are you calling? I called the one in the thread, and I get some real estate company. I have yet to get an email response.
[G2 and Desire Z General] TJBunch1228:
The number in the 3rd post of this thread, my email from them, is the one I called..worked fine yesterday.
[G2 and Desire Z General] daboma:
Thanks so much for this post. It gave me an idea of what we needed to do to get into this program. Here's my experience: We called into the program (at the number listed above) and told them that we had a weak signal in our house and heard about this pilot program to provide cell boosters to customers. The representative was extremely friendly through the whole call, and asked us some of the questions above or listed in the other post (landline, home, 911, etc). Good thing we were prepared with this. After going through all that they told us they'd be sending it free with the stipulation that we return it if they end the program and that we answer 3 surveys. Fully worth it from our perspective.

Our reception problems are bad here...

I didn't tell them this, but I think the problems got way worse with our new roof. In most of our house we either get edge or no reception (in two particular places incl our home office) but in my room we get 3G (Lucky!). I'm really excited about this program and that I found this post my first day on the "Normal" G2 forums (I'm normally reading the Dev section).

Aloha
[G2 and Desire Z General] TJBunch1228:
You from the islands? I'm from Maui.
[G2 and Desire Z General] lainvalenajr:
Lol... how long do I wait for A rep
[G2 and Desire Z General] Blink37x:
It only took a minute for me.

Thank you for posting this--my family has one in the mail now.

The 3G coverage in our house is very spotty. I'm hoping this clears things up.

I would recommend sending an e-mail first. I was asked if I was already told I qualified or not. I... said I was.
[G2 and Desire Z General] lainvalenajr:
I sent an email like 3 days ago but never got a mail back
[G2 and Desire Z General] TJBunch1228:
That's weird. Confirm the correct email address in your sent folder, and check spam folder for anything that may have slipped by.

Worst case, like the guy above you, just call and say you got the email. It's a canned wording letter, so yours would look just like the one I posted earlier in the thread.
[G2 and Desire Z General] Daughain:
Some of us went pure mobile a couple of years back. Having a home microcell would be great.
[G2 and Desire Z General] TJBunch1228:
****.... what I meant to say was you DON'T play angry birds on the pooper. English fail ftw.
[G2 and Desire Z General] daboma:
Yep, I'm from Oahu.

Anyway, the rep answered the phone within a few minutes. It was timed like a normal support call so keep trying/waiting i guess.
[G2 and Desire Z General] mbush78:
Awsome, got one on it's way.

Thanks to OP for this!
[G2 and Desire Z General] tsalate:
Got mine yesterday and it real works. No dead spots and 3+ bars all the time.
[G2 and Desire Z General] lainvalenajr:
Lol yea ill just call them

Do I need to send an email(I did) or I can just tell them I recived the email saying I was qualifyed
[G2 and Desire Z General] Blink37x:
Just got mine today. Coverage on my sister's blackberry seems to be greatly improved. My signal is stronger but still dips down to what the best strength would be without the booster. I am further away from the booster than her, however. The window unit usually has two bars (sometimes one, sometimes three).
[G2 and Desire Z General] -RotorDemon-:
Got a text message stating mine is on the way.

Thanks to the OP for posting this!
[G2 and Desire Z General] TJBunch1228:
Well since you already sent them an email, I'd just call and say you got it. Can't hurt. I don't believe the reps can see if you got it or not.
[G2 and Desire Z General] Kurosoul:
I got my text telling me it will arrive on Monday, yay!

From the positive reviews, I'm excited to try mine out.
[G2 and Desire Z General] Eddiepapi:
Make sure to say you have a landline...even if you don't. They don't check.
[G2 and Desire Z General] lainvalenajr:
Lol thanks! I will call them later
[G2 and Desire Z General] theratdude64:
It took a few days for me to get anything back.

I gotta still call the number, haven't had a chance yet. Probably a specific situation for me, but I put in my email to them that I don't keep a data plan on my wife's vibrant because I get crap service, with this device I'd consider a data plan for her. So I'm sure that encouraged em to send me one lol

edit: on the phone with them now... real easy phone call, placed order. UPS shipped within 7 days :) Awesome. XDA rules :) :)
[G2 and Desire Z General] funkeee:
I got mine today. I barely found 1 bar on the window unit, which I ended up putting in an unlikely place by my entry door near no windows.

My boost is barely noticeable, and mostly works if I hold my phone directly over the repeater. My repeater shows a 3 or 4. Nowhere in the manual does it say what that number means. Only a brief explanation of error messages.

For those of you who got a nice boost, what number does your repeater display?
[G2 and Desire Z General] plasmadragon007:
Just received mine today, really good find OP. I only use to get 2 to 3 bars of edge in my house and now I am getting full 3G bars constantly in my house. My repeater show's a number of 6, sometimes 7.
[G2 and Desire Z General] Gwanatu:
There are other places that are really bad too, like where I work. I've issued several service calls to T-Mobile regarding the signal here, and it's improved dramatically, however there are still plenty of places in this building where I get EDGE, and it would be nice to have a repeater here as well. Not sure if it would work but it's worth a shot.
[G2 and Desire Z General] Blink37x:
Mine usually shows a 6, sometimes a 5 or 7. The window unit almost always has two bars. I wish the information the device came with said what they mean.

My "boost" is barely noticeable when I'm out of the same room as the coverage unit (repeater).
[G2 and Desire Z General] Nitemare3219:
Trying to get one of these. I emailed them and got a reply within 3 minutes. :D
[G2 and Desire Z General] nvrlrn1980:
i just got off the phone with t-mo and if you have a flex-pay account you will not qualify for the program
[G2 and Desire Z General] TJBunch1228:
Damn dude that sucks. Good info for others though. Thanks for sharing.
[G2 and Desire Z General] DeoreDX:
Mine is on the way.
[G2 and Desire Z General] nvrlrn1980:
i am still gonna try to get one any way (hopefully)lol
[G2 and Desire Z General] theebest:
They don't accept vonage as an answer for landlines. I just tried right now and the rep said no.. oh well will try in a couple of minutes again 8P

*edit*

I just tried again and now its on its way
[G2 and Desire Z General] TJBunch1228:
Got mine about 30 min ago. It was EXTREMELY easy to set up. It is literally plug and play. And.... it WORKS!!! Full bars showing H. I used to see about .10 mbps down in my living room. Now I get just under 3.0 mbps down. Not the fastest I've seen in town, but absolutely stellar for in my house.

Cool.
[G2 and Desire Z General] Supovitz:
Can anyone post speed tests of booster on and off?

I'm definitely shooting them an email soon :D
[G2 and Desire Z General] -RotorDemon-:
Got mine today. I worked late so I just plugged it in and need to find a sweet spot but my phone is pulling about 5mbit with the speedtest app.

Phone switches from 3G to 4G quite a bit. I'll post again after I get the strongest signal.

Better than Edge :D
[G2 and Desire Z General] whouwit510:
I qualified today on flexpay just called there shipping ground hopefully I receive it by Thursday
[G2 and Desire Z General] tonyjklh:
i sent an email and got a reply a few hours later, called the number and mine is on its way. cant wait till i get it. the only way i ever get 3g at my house is if i hold it by my bedroom window and set it to only use the 3g.
[G2 and Desire Z General] theTwiz:
Thanks for this, I emailed them a few days ago and got the email from Tmobile a couple of days later. Just got off the phone with them, and mine will be here in the next 7 business days :)

I'll post again when it arrives to report before and after speed tests.
[G2 and Desire Z General] theratdude64:
I got the "We will send you a tracking number" text, but have yet to get the tracking number :(
[G2 and Desire Z General] flip3547:
Thanks for the heads up!

I sent an email, received a response within a couple of days and I now have one on the way to my home. They want to know if you have a landline in case you need to call 911. By using the repeater, if you call 911 and let them go to your location, they will get the address of the tower closest to you using the repeater. I can't wait to see how it works. I have a g2 but the other 2 phones in my house are not using wifi calling. I thought I bought a pretty good router but in the back corner of my house even the router cant go through my walls Thick walls? I don't know. I'll definitely give a review of how its working when I receive mine. I'm in Tampa and going by their map I'm right on the edge of 4g coverage. It doesn't seem that way though. We'll see.
[G2 and Desire Z General] redfin8288:
I received my unit last week. I use to bounce between Edge and 3G without this unit. With the unit I get constant full bars of 3G. My 3G speeds did not increase, but overall my service is faster since not bouncing back to Edge all the time. I only get .9 up and 1.2 down, but it's stable now.
[G2 and Desire Z General] theratdude64:
Just barely received mine :)
[G2 and Desire Z General] amorek13:
had mine for 3 months now, coverage got better and not bouncing, but speed did not really change much, still moving around the reapeter
[G2 and Desire Z General] theratdude64:
With it's placement as it is... I don't notice speed increases by speedtest numbers... but I get full bars of H, and it does haul ass compared to before. I get like 350kbps down.... 1500 up. But when I upload a pic on facebook, browse around, or something like that it is FAST.

3 bars on the window unit

7 in my bedroom

Full H Bars where I previously had barely 1-2 Edge bars.

Does this thing help with phone calls too? Same kinda data? I drop calls like crazy in here :( And this lead room also blocks out our strong router, so the Wifi calling is unstable as well :(
[G2 and Desire Z General] lainvalenajr:
Just to update... I will be getting mine in a few days! thanks!
[G2 and Desire Z General] xyrcncp:
I sent an email out yesterday, haven't received a reply yet.
[G2 and Desire Z General] lainvalenajr:
Lol mine toke about 4 days or so but just call them and say that you got the email
[G2 and Desire Z General] TJBunch1228:
Ouch that's harsh. I wonder if they are only doing it in select areas of the country??? Maybe you can call anyway, referencing the email and say you do not have home internet, you rely on your $80 cell phone to connect you to the cloud. Maybe some rep will take pity on you? Or atleast explain why you are not eligible.
[G2 and Desire Z General] TJBunch1228:
Not sure if they will respond to your reply, it kind of sounds like an automated response to me. I think in the original email I got, saying I might be eligible, something at the bottom said do not respond to this email. Maybe you will get a response, but wanted to share. I'd still honestly call. You will be calling a retention rep at that number, and basically their job is to bend over backwards to make sure you're happy. Just air your dissastisfaction and if they can I'm sure they will accomodate. Good luck either way, the device really helps in my house.
[G2 and Desire Z General] TJBunch1228:
Yeah I was aware of that technicality. Does your mailing address include an apt # or unit #? If not, you could just tell them you live in a single family dwelling.
[G2 and Desire Z General] zaventh:
Also apparently you need a land line. The rationale behind both of these requirements is that supposedly it will interfere with other nearby 3G signals. The land line requirement is also because it may prevent 911 from knowing where you are actually calling from. So make sure you have these two answers lined up when calling =P
[G2 and Desire Z General] xyrcncp:
Actually, I got the email today and called, getting the booster in a few days.

Weird, did you mention you have a G2 in your email to them? Unless they are doing the trial in particular areas of the country.
[G2 and Desire Z General] lainvalenajr:
That's great dude. I can't wait to try the 3g booster when I get it
[G2 and Desire Z General] MajorTom_:
thanks for the heads up mate. I e-mailed them, they replied two days later, and I'm ready to make the call. :)
[G2 and Desire Z General] tsalate:
I never emailed them. I just called the number and said I got it from a friend. And I had bad coverage in my house. The rep asked about the land line and single housing and all and that was it. Ordered on a Saturday had it Tuesday morning and they waived the shipping cost.

And I also have a G2.
[G2 and Desire Z General] kcm117:
I just Ordered mine.

This is great because i normally only get one bar of 3g or edge in my house, now I should get much better service.:)
[G2 and Desire Z General] Nitemare3219:
I just got mine and I used to get 1-4 (usually 3-4) bars of EDGE in my home. I am now getting full 3G bars in an entirely non-3G area. However, my phone is refusing to use the connection in anyway. A reboot automatically places the device into airplane mode and it refuses to come out of it giving me SIM errors and everything else. Unplugging the CiFi repeater fixes this all, but then I'm back to my old network of having EDGE. Anyone know if the new radio is causing this problem?
[G2 and Desire Z General] lainvalenajr:
Okay I just got mine today! I get 4g on my g2 no 3g. My signal is just way better
[G2 and Desire Z General] dowmace:
Well I just got turned down for the booster because the area I'm in is technically an edge area, so be aware that if you don't show 3g availability on the map you may get turned down.
[G2 and Desire Z General] lainvalenajr:
Really... that sucks
[G2 and Desire Z General] eioous:
Just called them and got one on the way....oh yeah.

A Gingervillain-ized G2
[G2 and Desire Z General] bone$:
called and gave the whole spill about slow connection and up and down 3g coverage... after the email and followup phone calls... i got one on the way! yeahhh!

this thread is awsome!
[G2 and Desire Z General] quierotacobell:
Sent the email exactly as the op, then got a number to call and called them, and the guy wanted to ship it out asap, well +1 for customer service. Asked the same questions as the others, landline, where I am, etc. Thank you OP for letting us know!
[G2 and Desire Z General] dragone5:
On the phone w tmobile and they're sending one to me! Great now I can finally have a stable data conn!
[G2 and Desire Z General] sino8r:
I know this sounds kinda lame but I have crap signal in my basement and I'm down there working on stuff a lot so I called the phone number and got one easily. Yes, I may have exaggerated a bit but I have heard of many folks paying a ton of cash for their own repeater because they have no signal on the 1st level of their house and/or basement. So its warranted imo. 3G is great in my area but my in my old 1956 house... it sucks. Outdoors I have 3 to 4 bars HSPA+ signal. Inside 1 to 2 bars. Basement 1 bar to nothing. The thing is the 3G frequency tmobiles uses couldn't penetrate a drunken whore let alone the inside of most buildings. They were very nice and had not trouble with the ordering process. Just make sure you tell them you have a landline for phone service (not voip) and have 3G coverage in your area (fringe or excellent... doesn't seem to matter) and agree that you have at least one bar of signal in your house somewhere. That's it! Simple enough....

For the couple of folks, who don't get a good boost... try moving the repeaters around and keep them as far away as possible from each other because that can cause issues. I had the same problem when I had a wifi repeater (I had a cheap wifi router at the time straight from the cable company lol! Big mistake:)) and it was a bit too close to the router. Too far away and the signal degrades but too close and its overamped causing the same results of slow speed like a degraded signal. The only problem with repeaters is that they can cause latency issues which is bad for online games and intensive internet apps that require a certain sync and timing to be active. I guess we'll see how it goes:)
[G2 and Desire Z General] kgold708:
Ok so I got one comming and I meet NONE of the criteria, ie: adress with 1/2 on the end of it, no 3g coverage that I've ever seen(5000 person town), no landline, I just tapped the number in this thread and told them what they need to hear. Paid $5 and change via credit card for shipping, this all took @5min. THANKS OP :)
[G2 and Desire Z General] dowmace:
Son of a b*tch, they turned me down and I meet all the criteria except the 3g part.
[G2 and Desire Z General] kgold708:
Dude just call back, you'll get a different person. Be polite and insist that "if I stand on my tippy toes with one foot in the air right next to a window on the second floor, I get 1 bar of 3g. I'm looking at it right now!" They can either call you a liar or...

If at first you don't succeed.....:cool:
[G2 and Desire Z General] tonyjklh:
well just got mine in the mail. working great. they will only work good if you keep them far apart. the number on the small box shows how much coverage it is sending out, if you notice when the boxes are far apart the number is higher. basicly it thinks that if the box's are close together you dont need much coverage area. so you move them far apart and it puts out a much stronger signal.
[G2 and Desire Z General] succorso:
Wow, this is the best thing since slided bread (assuming it works). Just called 1-877-724-4659 and a human answered on the first ring. Just asked if I got any type of 3g signal and I said only at front door (true) and that my wifi calling sucked because of my lousy Fios wifi router (true). She said ok and they are shipping it.

It seems that the reason you need a landline is because the 3g repeater throws off the location that 911 will get if you call from your cell phone in your house. She said it can throw it off by 5 miles which would suck in an emergency. They don't want to be responsible for a bad 911 result.

Thanks everyone for this thread.
[G2 and Desire Z General] theebest:
Did you get a text from them with a tracking number? Because I ordered one on Saturday and I only got a text from them saying tthat they will text me the information later on but I never got the text...
[G2 and Desire Z General] bhunni82:
IT WORKS !

I called the number, told them I had bad coverage in my house. Next think i know, 3-5 bus days, the extender will be at my house. NO FEES, NO SHIPPING FEES, NO HASSLE. . Just an e-mail survey from time to time...

GOOD POST !!!!!!!!!!!!!!!!!!!!!
[G2 and Desire Z General] diehardfan:
I am sooooo jealous.

Wish we had this program up in Canada. I am currently with Mobilicity (uses same 3G frequency as T-Mobile USA), which is a relatively new cell start up. I get 1 bar at my bedroom window and none rest of my house. This would be a dream come true.

If any one you would be willing to help a brother out up in Canada or have a spare, can you please send it my way (I will pay for shipping)? I know its a long shot.

Cheers.
[G2 and Desire Z General] Proxin:
I called in today but my house is structured in a way that it shares a wall with another house. So that would cause their location to be shown as 2 miles away from where it really is, if they needed to call 911... not worth risking that just for increased reception.

Great thread though, I'm glad it will help others with signal problems :)
[G2 and Desire Z General] kgold708:
911 works over all landline whether u pay for phone service or not. Anyone who has the option should ALWAYS use a landline for 911. I'm pretty sure that if u called via cell from your home 911 would assume network location error and also respond to your billing address. Just sayin:rolleyes:
[G2 and Desire Z General] kgold708:
Hypothetical: If I lived in a subdivision in this area my neighbors window could be 10' from mine, what if that's the window I put the repeater near. Its actually a good location because that wall probably has horrible reception for us both? They call 911 via cell from that side of their house.....
[G2 and Desire Z General] mbush78:
Got mine last night. Hooked up EZ stuck the window unit in the front of the house, set the receiver at the other end. watched my Signal in About >> Status go from -99 to -70's

hit up speedtest, went from 2.5Mbps/1.5Mbps to a good 6Mbps/3Mbps (down/up)

result: Happy :)
[G2 and Desire Z General] TJBunch1228:
If your neighbor also uses tmo and also has no landline and also calls 911 and doesn't give a physical address before the call is disconnected, there is a CHANCE their location will be off from what the dispatcher shows. The remote chance of all these things falling into place all at the same time is enough of a liability risk for t-mo not to offer the trial to these people. As long as people are aware of the ASTRONOMICALLY highly unlikelyhood of all those events falling into place together, it is understandable to personally opt out of participation out of concern for your neighbor's safety.
[G2 and Desire Z General] kcm117:
Idk what I'm doing wrong with mine, maybe you guys can help me out.

I have the main unit in my bedroom window, the secondary unit is in the center of the house. I'm laying in my bedroom bed now. Literally 4 feet from the main unit and its on EDGE, wtf? There's no real buttons or settings on the units....don't know what to do
[G2 and Desire Z General] prittyboy203:
I have a few quick question to ask do I just copy and email the MORESIGNAL@tmobile.com email address and wait for a special number?

Or is that the direct email address was just confused for a sec cuz it says not to respond to that email address.

And second when is it the best time to call the customer service number provided because I'm getting

"Where sorry we are not able to pick up your call right now try your call back later on"

Its probably eraly I know just wanted to see around what time some people that actually talked to someone called thanks for all the help and this sweet find.

please pray for me lol I'm am in dier need of one of these bad boys and I'm always by my freaking window trying to catch any type of internet now :-/
[G2 and Desire Z General] TJBunch1228:
Well the problem would be that the main unit (the one that stands up, unit A) is the signal receiver/repeater. The secondary unit (which always lays flat and shows a number, unit B) is the transmitter. You will get better signal closer to the secondary unit because that is where there boosted signal is coming from. Unit A receives the best usable signal in your house, based on where you place it. It sends this 3G signal to unit B, which amplifies and transmits this signal.

The closer you are to unit B, the stronger your signal will be, as essentially unit B is the "cell tower".

They only other real variable is that if you get a very weak or no 3G signal wherever it is that you have placed unit A, unit B does not have much of a signal to amplify since it is not working with much to begin with.

Here's what I did. I ran speed test in every spot in my house and found where I got the fastest data. That is where I placed unit A. Note that you might get full bars and slower data speeds in one area and only 3 bars but much faster data elsewhere in your house. There is not a direct correlation between number of bars and data speed.