[EVO 4G Accessories] Biker1:
@ OneStepAhead

"gotta say it sounds like you are a bit to blame on this one."

??

Hmm....

The Only thing I am to be blamed for is placing the order in the 1st place. I canceled the order within minutes of placing it.

Htc express >

- did not respond to my emails in a timely fashion

- responded to my numerous emails generically 3 days later without looking up the info of my original order (order placed 2/10, generic response received 2/13)

- ignored my cancellation emails

- sent me a confirm email stating that the original order was charged for and shipped 2 days later.

- sent me a confirm email that a phantom 2nd order was charged for and shipped

After notifying Google Checkout, htc express (within an hour) finally researched my account history. This was part of their response >

"After search our system, we could confirm your credit card has been charged one time only. You placed order on Feb.10th, but our system sent you a notice on Feb 12th right after the order has been shipped. This is a system error and it would not affect to your original order"

They continued and ask me "to please cancel the dispute with Google Checkout as soon as soon as I can."

- They did not explain why a 2nd order was put through.

- They did not explain why I received an email that a 2nd charge was put thru

- They did not explain why I received an email that the 2nd order was shipped

- They did not explain why my cancellation requests immediately after placing the 1st order were ignored

- They did not explain why it takes an email to Google Checkout to get htc express to get off their arses to do what they should have done in the 1st place.

- htc express is a failure as a Company when it comes to responding to Customer emails regarding cancellations of orders immediately after placing them

- htc express is a failure as a company when it comes to responding to any customer queries in a timely and accurate fashion

- htc express is a failure as a company when they put through orders that were never Authorized

- htc express is a failure as a company when it comes to researching a customer's account history

- htc express is a failure as a company when it comes to explaining important issues that are raised like confirmation emails of unauthorized orders and charges.

And only when Google Checkout is notified, do they than respond, which is what I thought would happen when I contacted Google Checkout.

I have dealt with many Online and Brick & Mortar companies, and hTC Express is at the top of the list as one of the Worst companies I have ever had the displeasure to deal with. Right up there with HP (Hewlett Packard)

I am also in the telecommunications business and deal with customers all the time, and Customer Service is Top Priority.

As I said, a Company is only as good as their Customer Service. Usually a Customer never has to deal with the Customer Service Department of a Company, as usually an order is placed, charged for and shipped. The customer receives the product and usually everything is good to go.

It is when there is an issue, can you tell the true worth of a Company regarding how they handle and respond to the issue.