yashsingh1/xdaforums huggingface dataset:
[G2 and Desire Z General] ibemad1:
The "duh" was about any speedtest getting over 15mbps on a phone that can get only 14.4 mbps at most. The rest of the response was just an explanation.

Sent from my T-Mobile G2 running Cyanogenmod.
[Epic 4G General] SamsungJohn:
Hello Guys,

My name is John, I recently became the social media analyst at Samsung mobile. I wanted to start opening the lines of communication between XDA and Samsung. First I wanted to say I have noticed your work on our devices on the XDA forums. I think you guys do an outstanding job, I myself am a developer for mobile devices. So let’s get down to business, we’re going to be in Austin from March 10-15 for the SXSW(south by southwest http://sxsw.com/convention). I was wondering if any of you guys are going so that we could meet up and share a couple of ideas I have. I am looking forward to meeting some of you GREAT developers!

Thanks in advance,

John

Developer/Social Media Analyst

Samsung Mobile USA

Twitter: @SamsungJohn
[Epic 4G General] bjhill2112:
Welcome! I'm curious to know what a "social media analyst" does.
[Epic 4G General] mattallica76:
Hi John. I'm surprised this thread isn't a little more lively.
[Epic 4G General] bjhill2112:
Perhaps everyone is waiting to see who will be the first to ask him about the Froyo update!
[Epic 4G General] thephawx:
Hey SamsungJohn, could you please tell Samsung to make a device like the Xperia Play?
[Epic 4G General] flash_c4:
Sounds like he gets paid to stalk people on Facebook! I want a job like that! Oh wait, I kind of get to do that already except my employer doesn't know about it. In all seriousness there needs to be more communication between manufacturers and developers and even users. So many times it seems like someone who is sitting in an office disconnected from the world is the one making decisions. I hope this does become a positive thing and not just some PR BS that one of those people sitting in that isolated offices came up with to try and quiet down the natives because the have became restless and the shouts are starting to be heard inside the palace walls. Time will tell.

Welcome!
[Epic 4G General] || Acer ||:
lol I'm tempted, but I don't want to get flamed haha.

Anyway, welcome John! It's good to know that we can get somewhat of a direct communication toward Samsung because this community does have a lot to offer (and a lot of complaining).

Hope we can help.
[Epic 4G General] richse:
I might get flamed for this, but I think this post would actually be better off in the Development forum. I don't think a lot of the developers spend time reading general because of all the drama and arguing that tends to go on here. Maybe a mod can make a judgment call and move it over there.
[Epic 4G General] jarnail24:
Hey where is the froyo source john? I had to ask.
[Epic 4G General] muyoso:
Well, if you are really the social media analyst, let me sum up what social media should have told you already.

-We want greater communication from Samsung/Sprint with regards to updates. We don't need solid dates, but we would like to know that you are working on it and a general idea where/what is going on.

-We would like for you to upgrade our phones to Froyo and then to Gingerbread.

-We would like for you to enable this:http://www.engadget.com/2011/02/10/immersions-motiv-development-platform-integrates-haptics-into-a/

since our phones are capable of it but do not currently have the software needed.

That pretty much sums up everything. We know you aren't going to dropping Touch Wiz. We know you aren't going to be porting Honeycomb to our devices. We just want greater communication and for Samsung to start treating this phone as if they actually thought it was important to them.
[Epic 4G General] Alcon1198:
Hi John, Lets get down to buisness...... We need the source code for the modem, without that there is no buisness here. Thankyou
[Epic 4G General] SamsungJohn:
Stalker

Lol no I'm not a stalker! As I said before I am a developer as well. To summarize, a Social Media Analyst exist for the customer. So, me being a developer I have an understanding of our devices in and out; From the Social Media side, i have a feel for the customer. That's why I'm here to establish a partnership with you guys!
[Epic 4G General] Slovak65:
Why should it be?

People for the most part, at least those that post on the various forums out there, don't really care anymore for Samsung than they do for Sprint at the moment for the lack of care on putting out updates to the Epic 4g. Sure an official Froyo update would be nice, but most Epic 4g owners have given up hope and aren't holding their breath for any update. Thank you Samsung, and Sprint!
[Epic 4G General] Esteway.619:
Well I'm glad to see some one from samsung loking at this now u can see that a lot of people are very upset waiting for a simple update. Most people now just want the source code it be great if u can just help out our great devs here by just giving us that. Thanks

sent from my Epic S
[Epic 4G General] nubecoder:
So you understand that the biggest thing we need is access to the kernel source code?

Good, now go tell your boss, and his/her boss.

Tell them that they need to do whatever is necessary to get this released.

They are generating a whole lot of angry customers because of their total lack of support.

We've had some decent advancements despite not having source code.

The title of this thread explains it.

ps-- I do have my reservations as to whether or not you actually work for Samsung.

=]
[Epic 4G General] SamsungJohn:
Partnership

I am the real deal, I don't mind posting my badge or something that would establish credibility. I know you guys have a lot of questions for me about updates. We will get to that in a bit. My main purpose today is to let you know that I have been watching your work and i must say it is great. I want to establish a partnership with you guys!
[Epic 4G General] russ2048:
John can u at least respond to questions honestly about a froyo or gingerbread update for the epic? you and the rest of the samsng team on twitter cannot provide us with anyting but "asap" , "will tweet more as soon as we know".
[Epic 4G General] spf2722:
ps-- I do have my reservations as to whether or not you actually work for Samsung.

=][/QUOTE]

Yeah, this sounds lame, sounds like someone is stirring the pot. If you are who you say you are, put this personal message in for me and about a dozen of my friends, speed it up or at least give our devs something new to work with.

Im all for some serious interactions with an insider, remove the black cloud of mystery.
[Epic 4G General] || Acer ||:
My suggestion for you to get more attention to this partnership with XDA is to look in the Development section for the Epic and Private Message those who make the ROMs.
[Epic 4G General] SamsungJohn:
I here everything your saying, I will provide proof later that work for Samsung. Ill take a picture of my badge or something for you guys.

P.s. I am my boss
[Epic 4G General] richse:
+1, developers forum is where you need to be. You should run far away from here as too many people are waiting for the WAAAAAAmbulance in the general forum.
[Epic 4G General] Alcon1198:
Ok boss, what are you interseted in? is it roms , root , odin, 4g fix ..what do you like?
[Epic 4G General] russ2048:
Contact noobnl and give him what he needs
[Epic 4G General] nubecoder:
How about a nice little twitter update that says something like:

"We are reaching out to the developer community in the hopes of creating a partnership that will help improve support for our phones."

Oh ya and then tell the nice devs @ Samsung that we want the source code.

Did I mention the source code?

;]
[Epic 4G General] Alcon1198:
+1 great idea
[Epic 4G General] jirafabo:
Welcome John, If you are for real, we are glad to have you. My question is this...

Does Samsung really even care about the somewhat small, "power user" development community? It seems most of the phone-ignorant customers could care less when they get their update to Froyo and are completely happy with their Epic. Besides the fact that we are nothing more than a free, real life beta-testing group for "leaked" updates, does Samsung even acknowledge our buying power? What's in it for Samsung to work towards satisfying us?
[Epic 4G General] rgregg504:
I got an idea. Confirm the Feb 21st rumor and get back to us when froyo doesn't drop.
[Epic 4G General] muyoso:
Its highly suspect, but not because he made a spelling error. Its highly suspect because why would a social media analyst be on XDA and not facebook or twitter? Why would a social media analyst be a developer? Why would a social media analyst ask for people's opinions?

Shouldn't they be analyzing social media and reporting current trending perceptions among the general public towards Samsung products.

But whatever, until official froyo is released we could use a toy to play with, so why not just assume he is legit and go with it. Worst that could happen is that he is a massive troll, but then again Samsung has been trolling us for the last 6 months with regards to Froyo, so nothing new there.
[Epic 4G General] rgregg504:
Oh you make a good point but I would think if this was for real he would not have made this mistake. It's one thing when you guys are bantering in a forum, it's a little different if your attempting to represent a large corporation. Besides, do ya really think Samsung would just openly admit that they suck and they need help from you guys.
[Epic 4G General] || Acer ||:
Everyone stop complaining whether he is a legit or not.

If he isn't, then ah well. He's just a troll. Big woop, nothing new.

If he is who he says he is, then just go with it. Having someone from Samsung actually looking at the XDA forums could help us, but flaming is going to get us no where.

I understand your opinions and I do lean on the side that he is a fraud, but I can only hope for the best.

So, end this now and get back on topic about what you want improved (and not beg for a source code) rather than fighting whether he is legit or not.

Thank you.
[Epic 4G General] AndrewZorn:
I think users here would just want source code... why NOT give that out?

I think Epic owners in general just want Froyo/Gingerbread.
[Epic 4G General] PythonFanTN:
100% agree with you sir.
[Epic 4G General] 063_XOBX:
Because the Rom isn't done so the source code would have the same glitches

Not to mention he probably wouldn't want to lose his job just to help us, if he really is who he says he is
[Epic 4G General] mattallica76:
I think a social media analyst would be on Facebook and Twitter, and because Samsung realizes that there is also a developer scene, they might send someone who is an actual developer to be the go between for us on XDA, which is why John is here. I mean come on, if they sent some CS rep who has no development background at all, it would just be aggravating for us. If this was a troll, it would be a pretty big one, as John started this same thread in every Samsung Android device forum on XDA.
[Epic 4G General] PythonFanTN:
I agree completely with this logic. If you want to 'bridge the gap' as it were, the best way to do that is with someone who not only can 'speak the lingo' on the highest level with those who actually get their hands dirty in the inner workings of the phones fixing/changing/modding things, but also have the social skills to effectively and openly communicate with everyone here, whether it be with the 'devs'/'chefs' here on down to the newest users/customers who partake of the work being done as well, and then of course turning around to effectively compile and sift through the feedback as a whole and effectively relay that to back to the company.

Assuming he does indeed prove himself legit, time will prove just how well it will work in the long run, but conceptually/theoretically speaking the potential for mutual benefit between the company and the end user is significant IMO.
[Epic 4G General] decalex:
Welcome John; thanks for reaching out. I can say that everyone, from the flamers/trolls to the ppl genuinely enthused by your intro, we all have 1 thing in common: we spend a lot if time with our samsung phones. And half of us probably share that fact with ppl outside of these forums.

But personally, yes, I'm frustrated too- having owned the samsung moment prior to the epic... Which.. Ya.

There's a ton of talent on these forums and hope we can all with together on this.
[Epic 4G General] russ2048:
http://twitter.com/#!/SamsungCarla

she tweets samsungjohn the newest member so I think he is real.

However SamsungJohn you are not actually answer any questions just like samsung and sprint continue to do on both facebook and twitter.
[Epic 4G General] 063_XOBX:
Just because its possible doesn't mean its even slightly practical.
[Epic 4G General] bohiti:
I was very skeptical until I looked up John's "Threads started by...". He's put in the effort of starting threads in 9 different forums, basically every Samsung device. That would be uber-troll. I'm a reserved believer.

Thank you John. I'll be curious to know more about you and the position. How long has someone worked in this position, or is it entirely new? Did Samsung's discussions with Supercurio lead to this? Where are you on the Samsung food chain? Privy to any information we'd be interested in? (Whether you can disclose that is understandably another story).
[Epic 4G General] Elite11b:
Poor guy comes here to be friendly and he gets scared off by a bunch of children.
[Epic 4G General] Ryjabo:
If he's worth his salary, he'd have already known that people are upset about the lack of 2.2 and would have expected questions about it and incredulity regarding his "I work for Samsung" claims.
[Epic 4G General] Kcarpenter:
I gues I should get on the bandwagon and welcome John.

"Elcom >hn"..oh yeah about the keyboard missing key presses? Hahaha

I know your not support, and welcome the building of a bridge. All jokes aside: One of the nice things about the android community, is the open source and Samsung can get a huge headstart on things by sharing, leading, and using freely open knowledge that comes with being a member of the community. FOSSFTW!

So for my shady comment of this post: Samsung has pretty much free labor laying around in the 9 forums you have posted in. Use it wisely, respectfully, and give credit where credit is due and Samsung can become a leader in the software realm where they already leader in hardware.
[Epic 4G General] iamchocho:
I'm just going to go on the assumtion that you are really with Samsung and say thanks for reaching out and welcome. I hope the winey children don't scare you off.

I won't claim to be any kind of developer nor will I make assertions as to how much tallent any developer here has regaurdless of what capacity they are working on improving our phones.

What I would love to see is samsung releasing the source as quickly as possible and then developing some method of collaborating with the dev community where people could submit fixes, bugs, and improvements to samsung for review and possible implimentation. Let the community help you to fix issues and make improvements. Working with the community would make people much happier with the phones in the long run. I still feel we have the best hardware available please please please let's get the software up to par with what this thing deserves.
[Epic 4G General] spf2722:
I read through each one of the forums John has created. Glad to see that Samsung maybe able to make this right.
[Epic 4G General] d00kiejones:
Welcome John, all the "end user" only friends I have would like future samsung products to have the ability to switch tracks in media player by long press of volume keys without voiding warranty or paying for third party software. As for froyo remember guys this is SAMSUNGJohn not SPRINTJohn. Don't forget where the real hold up is.

My question is when can we expect to see a dual core galaxy s type phone and if it is less than 2 years after the galaxy s line released will samsung be will to offer a buy back/lowered cost upgrade for those of who jumped onto a flagship phone that should have never been sold without 2.2? Seems only fair to me that sprint and samsung should work out something along these lines for us due to the current disaster state that relations between those in the know with epics and sprint/samsung over froyo.

Any news on gingerbread for us would be nifty too! :D

EDIT; and SERIOUSLY replaceable glass in touch screen!

+1
[Epic 4G General] Xerloq:
I work for a very large software company. Our badges have no company info on them. They display only our name. The real way to prove it would be to give a your @samsung.com email address to someone like noobnl, let him email you something then post it to the forum. He can then verify if you're who you claim to be.

I'm also a social media manager. On that note, take the Twitter keys away from your PR guys. Copying and pasting a set script for every enquiry is lame, and shows you don't care.

XDA is a huge community, and most of the people who post here on the Epic forums are fans of the phone. They create ROMs and themes for next to nothing because they like doing it. Remeber, collaboration is a two way street.

Give them the source code. Be direct about the software development cycle. Most of all, be genuine.

Hope that helps.
[Epic 4G General] noobnl:
check your pm
[Epic 4G General] flopez76:
Well, well finally Samsung makes movement in the right direction even if just a little.
[Epic 4G General] murso74:
lol yeah well... if he does he does. that's what i was getting at. no one KNOWS if he's fake or not. but why chase him off if he's not?
[Epic 4G General] jocala:
Samsung has a team on Twitter. John is linked there and appears to be the real deal, unless there's a 10 person troll-team operating to pwn Samsung :)

Welcome to XDA, John.
[Epic 4G General] socos25:
Wow it is amazing how many four year olds own an Epic.. I am not sure if it is like this in every forum or not, but Welcome John.

I hope you visit often and get to know all of the people who love to tweak and improve the experience on their phones. Please ignore the self-righteous folks who think the world owes them something.
[Epic 4G General] musclehead84:
You never know anymore. Lol. I hope he's real. This could be something that can def. Benefit our developers.

Sent from my Evo Killer!!!
[Epic 4G General] Captainkrtek:
I can also verify he is Legit
[Epic 4G General] SamsungJohn:
ok 10-4, i will do that then
[Epic 4G General] aleph23:
Hi John, glad you're here.

If you do I little bit of digging through the threads here you'll see that a lot of us are very disappointed with Samsung at the moment. Many have even pledged never to buy Samsung again. And you'll find the reasons why easily.

As for me, if we don't have source code VERY soon I will be craig s listing the phone and getting an evo. Sorry for all the overly passionate behavior you've met here, just please understand that a lot of us have been very frustrated for a very long time.

Hopefully our communication can help.

Sent from my SPH-D700
[Epic 4G General] MysteryEmotionz:
Welcome John to the friendlyest place on earth. J/k

If you haven't noticed where on edge and livid that we been strung around about for so long.

If your real take every thing you see here with a grain of salt. Where all not that bad.

I'm willing to share a simple hello e-mail with you and your @samsung e-mail account to help your word and proving who you are

Android Creative Syndicate- From spontaneous ingenuity, comes creative brilliance
[Epic 4G General] TheDub:
I'd love to see Samsung support their products... 6 months of delay is a little bit ridiculous for what for you guys should be a simple update...

How about a guaranteed life cycle? When you buy a Samsung phone... its a crapshoot as to how long they will support the phone and update it. Why can't you come out and be honest about it and say 2 years or 1 year or anything except silence... be honest with your customers and give them some confidence in your brand..

I'd also love to see 100% source code for our phones, at least the drivers, you will keep the development side of the community 10x happier...

I'd also suggest being a little bit more vocal... yeah ok delays happen, but at least communicate them instead of keeping everyone in the dark while sprint says things like "soon" "asap" etc etc. People lose confidence in you when you can't explain why things are being delayed.

btw... 2.2 on the galaxy tab... the SPRINT galaxy tab... FFS.. how can we not have Froyo officially... the tab is nearly identical..

This is a far far far shot but if you're going to release these touchwiz roms... why not release a development rom.. aka AOSP.. that would be... fantastic.

I realize some of these things I mentioned won't happen until hell freezes over, but some are common sense things that you guys need to work on if you want to keep enthusiasts from jumping ship to HTC.

Oh and whatever department is responsible for GPS QA and Development... fire them all and hire new guys.

K thanks.
[Epic 4G General] Captainkrtek:
I can verify that he is a Samsung employee, Moderator powers ;)
[Epic 4G General] MysteryEmotionz:
I take it he registered with a @samsung address?

Android Creative Syndicate- From spontaneous ingenuity, comes creative brilliance
[Epic 4G General] 063_XOBX:
All I can suggest is that you guys over at "Sammy" have potential to be the developers' darling, with Moto locking their bootloaders, and HTC shipping NAND locked phones you guys have a chance to be the perfect Hardware partners for Google's "don't be evil" mentality, all you would have to do is release AOSP source to the dev community so they can hack and mod to their hearts' content and push OTA updates with TouchWiz to the ignorant majority.
[Epic 4G General] viperacr99:
Hi John. I am curious why Samsung would ever release a device with such terrible bugs present? GPS issues and time without service bugs most notably. And what's the holdup on software updates? If we can't get these simple questions answered, then we can assume that nothing else useful will come out of this relationship.

Regardless, I'm glad to see Samsung is at least reading the community chatter. That alone is not enough to get my future business back though but it is a step in the right direction.
[Epic 4G General] DroidApprentice:
Thanks for stopping by.

Treat the custom software development community at XDA like partners and you may become the serious player in next-generation phones you truly can be. As it is now, however, you are losing influential customers.

It may not seem like much right now, but they are capable of influencing this dynamic industry where some people replace devices yearly or more and ask their friends' and families' opinions and take the savvy ones very seriously.

The Galaxy S Epic 4G is the best phone I've owned but the more research I have done the more I realize that after almost 6 months of availability it is operating at far below its potential for no substantial reason I can determine. You did such a good job on the hardware, you should make Android and TouchWiz every bit as fast and powerful, and that starts with the most current Android development. So at the very least, keep these developers in the loop--like sharing source code and telling us where you and Sprint are in the development process. These brilliant folk do as a hobby what it takes to make the hardware run great and don't even usually ask for donations! The value in their bug reports alone is incalculable.
[Epic 4G General] TheDub:
Source code for the RIL layer... among other things.. please?

lol
[Epic 4G General] MysteryEmotionz:
I can verify also that he trully works for samsung. He is the real deal guys so please treat him with respect. You never know what he can bring to the table.

Android Creative Syndicate- From spontaneous ingenuity, comes creative brilliance
[Epic 4G General] noobnl:
I confirm he is legit, too.