[EVO 4G Accessories] Biker1:
Update:

2/16/2011: Issues Resolved

Appears that these issues have been resolved. ChiChi Tech Co./hTC Express has finally responded to my many emails (Google Checkout was most likely the catalyst for the responses I received, as I notified them of the issues,) and ChiChi Tech Co. apologized for the errors that the system generated, which included phantom orders, emails confirming additional charges and orders.

No reasons given for the lack of timely and accurate responses early on, but no matter as I consider these issues resolved.

I have withdrawn my Dispute filed with Google Checkout.

In addition, ChiChi Tech has offered to ship a charger gratis.

I just had a very bad experience, or rather I am in the middle of a very bad experience with hTC Express/Chichitec, the suppliers of the 1800mAh batteries in addition to other accessories.

This company does not >

1) correspond to emails in a timely fashion, or with accurate information, if they even take the time to correspond

2) does not look up information regarding your order

3) replies with generic responses

4) places orders without Authorization

5) charges your account without Authorization

6) Ships orders 2 days later, even if you cancel the order within minutes of placing it

This company is one of the most horrendous companies I have ever dealt with.

I placed an order for (2) 1800mAh batteries, and then canceled the order minutes later because I was going to place the order with Amazon.com as I thought I may have better recourse in case I needed Customer Service to intervene regarding the order or product after receiving it.

I sent numerous emails and placed a call to customer service and left a vmail regarding the cancellation of the order within minutes of placing it.

I also put an item in my cart but did not place the order.

2 days later, I was sent an email that the original order was charged for, and the order was shipped.

I then received another email that a 2nd order (which was never placed) was charged for and also shipped.

I sent emails again regarding >

1) the shipment of a canceled order

2) the charge for and shipment of a 2nd order which was never authorized by me.

I received a response that if 2 orders were shipped, I can refuse 1 order, and that I would be credited for it.

You cannot refuse a USPS 1st class delivery as it is shipped with the general mail.

HTCExpress never looked up the information regarding these supposed orders, and gave me a generic response. They didn't even take the time to research this Issue. Unauthorized charges are a Very important Breech in my book. I sent them another email regarding refusal is not possible and I need them to take the time and look up my account information to tell me specifically what has occurred. Because at this time I have no idea.

I notified Google Checkout to get them involved as I was not getting any help from the Seller.

It appears that hTCExpress is located in China or Taiwan or thereabouts even though they say they ship the batteries from California. They sent the email at 1:30a, and their lack of response and lack of the English language make me believe they are located outside of the USA. If I would have known this, I definitely would have never attempted to place the order from them in the first place.

You never know how reputable a company is until you have an issue. Any company can take your money and ship an item. The way a Company handles and resolves Issues is very important. And so far hTCExpress/Chichitec has failed miserably.

I will see how this is eventually resolved. So much time wasted so far, and I am not even done yet.