yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] thanamesjames:
I'll take the bait... I think the Evo is on par or if not better quality than any other similar device. Truth is, whatever went wrong with my Evo was probably my own fault.
[EVO 4G General] tricknasty:
took me 5 days to get my replacement
[EVO 4G General] dreamliner330:
HTC's phones have horrible build quality. Though it is a bit interesting, the Nexus One didn't seem to have a whole lot of build quality issues.

My EVOs build quality is junk. My previous phone was a Hero, that was worse!

The iPhone has the best hardware on the market. It is way way above anything else out there.
[EVO 4G General] gswarriorfan:
I just added my wife to my account today and ordered an evo... no problems here
[EVO 4G General] admorris:
Got to love that anecdotal evidence. My HTC has been great, therefore it is the best phone on the market.
[EVO 4G General] briankurtz79:
I had that dust under the left top corner of the screen a couple months ago and sprint replaced the glass. Then I bricked my phone like an idiot and was to impatient to recover it so I filed an insurance claim and they overnighted me one. Brand new. Now I have 2 but not sure what to do with the old one.
[EVO 4G General] DJ_Bizarro:
maybe you need to make that switch to verIzon then... ive owned 3 htc phones (tilt, touch pro and evo) and never had problems with build quality or hardware issues. i use all my phones for work and i have dropped, stepped on, sat on, used in the rain and countless other acts of neglect and every time picked the phone up and made a phone call with it
[EVO 4G General] ffolkes:
First, to the OP, I've been told by store personnel, that it is STORE POLICY that they *HAVE* to give you a brand new one if refurbs are backordered and they have new ones in stock at the store. Don't let them weasel out on you, and you get left holding a backordered, smelly ol' refurb. And yes, I've had refurbs that STUNK to high heaven of perfume.

---

Every HTC device I've owned has failed from QC issues, usually multiple times.

My 6700 and 6800 both succumbed to key failures on the keyboard. I tried the usual fixes (contact cleaner, vigorously "massaging" the keys), but nothing worked and a keyboard where 1/3 of the keys are dead is useless. When I got my Touch Pro, brand new in the box, two of the keys cracked off onto my lap while he was activating it - the Best Buy sales person was horrified and got me a new one. A few months later, the external Back/End button kept creeping higher and higher until it fell off. The replacement would reboot every few minutes, so that one went back too. Then my brand new Hero had an unresponsive Menu button, didn't notice that until I got home though. Swapped it out for a new one, the new one had dust pouring in the bottom left corner (if I remember correctly) after about a month, then the vibrator stopped working. Had to RMA that one, the replacement was shipped to my door, and the trackball was GONE - not even in the box, just simply gone! The replacement for that had a squishy "OK" (trackball press) button, but I just lived with it. My original Evo had cracks in the body (power button, and near the volume buttons), the screen was separating to the point where it'd get caught in my pocket, the microUSB port was flaky and required me to plug it in, rest it just right on my desk, then lay something on the connector to keep downward weight on it. The replacement had huge spots on the display, and eventually the touchscreen completely failed on that one.

I could go on and on, but I'm too tired right now. :P People can think whatever they want, accuse me of exaggerating or lying, but I'll just laugh - hysterically laugh - at the thought of anyone saying HTC has anything but mediocre quality.

I should also point out I've never dropped a device in my life - I'm fastidious, almost to an Adrian Monk-like degree, and pamper my devices. There was NO reason for them to fail the way they did, other than poor QC on HTC's part.

I'd still buy an HTC device though because of the hacker friendliness, but anyone who thinks they're a particularly high quality company is crazy.
[EVO 4G General] dreamliner330:
The widgets I use make Android too practical to switch from.

There is no way you can say with a straight face that the EVO has a higher build quality than the iPhone.

'Never had any problems' seems to be incredibly highly subjective on the forums.
[EVO 4G General] KLLSWITCH:
so go buy the iphone and stop crying about your build quality
[EVO 4G General] travlincablguy:
I have owned two HTC phones. My Hero was used for a year, no hardware issues what-so-ever (sold it in perfect condition for almost what I paid for it). My wife and I got Evo's at Christmas. Her iphone 3g had three returns because of hardware failures. The Evo's on the other hand have been great and neither of use use a protective case. I am fairly particular and take good care of my gadgets.

F*** apple and their stupid I in front of words.
[EVO 4G General] treckin:
My Apache and Mogul and tp2 were all good solid phones. Whoever is nom nom noming apples balls so hard on build quality, remember that the iPhone are a sealed deal, non removable battery. The only thing that comes close is the Eco and Droid x. Eitherway there is no reason a company couldn't make a non serviceable Android loaded phone with identical build quality. Fact OS only Apple is retarded / brilliant enough to seal a phones components.
[EVO 4G General] fixxxer2008:
yeah... except when you hold it wrong! :rolleyes:

nice attempt at trolling.
[EVO 4G General] aimbdd:
funny... both my family members iphone 4s have been replaced to defects...
[EVO 4G General] m4rk0358:
LOL. Yeah they purposefully went out of their way to make a crappier phone than they normally would just because Sprint was going to sell it. My goodness. Some people.
[EVO 4G General] DirtyShroomz:
Funny... Never heard of this policy.
[EVO 4G General] DirtyShroomz:
Yes, I love when customers tell me that "I've never had any issues with AT&T's or Verizon's BlackBerrys!"

"Well... you're going to have to contact BlackBerry on that because I highly doubt they put less effort into the build quality of the phone due to the fact it's going to be sold at Sprint"
[EVO 4G General] dreamliner330:
Yeah, thats pretty ridiculous. Steve Jobs and the Apple 'attitude' is one of the 2 reasons I haven't switched. The design is obviously flawed, and they ignore it.

Interestingly enough, when I watch videos on wifi, the weak EVO WiFi antenna (which is well known) loses connection if I hold the phone vs using the kickstand.

Not trolling...I have an EVO, actually I'm on my 5th EVO. The build quality is bad, ignoring it, or pretending it doesn't exist makes doesn't make it better.

I'm also getting real tired of all the little issues with the EVO.

The poor quality of the video recording.

Slow responding photo capture (blurry photos).

The phone resting on the camera lens, scratching it to crap.

The light leakage under the buttons.

The (audibly) buzzy vibrate.

Weak WiFi antenna.

Laggy interface at times.

Slow to load pictures off SD card.

I'd much rather have an Android phone without a ton of issues than an iPhone...any day...any day.
[EVO 4G General] dmora01:
Plus the slow data service and 4g failure..... I used to enjoy more my hero at the beginning.
[EVO 4G General] ramiss:
I can only speak from experience... I have owned 3 Samsung devices and 3 HTC devices and I can tell you that the physical build quality is generally less robust from HTC. Don't get me wrong, all of my HTC devices held up fine but the precision of the build was not as good..they would flex more, thinner plastic feel, slight creaking, keyboard had more play etc...

Now, as far as the software goes I am sold on HTC all the way. I would never buy another Samsung device.
[EVO 4G General] brownhornet:
I love HTC but ill be real, they DO have quite a few quality issues. I had the first touch pro, it was a tragedy. I went through about 3 of em with the dead keyboard issue. The touch pro 2 was better but still had the keyboard issue. Got the hero, dust under the screen on two of em. Third one was fine but started to get the dust under the screen right before I sold it. Evo, I still have my original one but the top part by the screen on button is cracked and all of the htc letters fell off the back. And then there were the screen tearing issues.

I like HTC's phones but their build quality could definitely stand to be improved.
[EVO 4G General] gotshores:
I got dust under the left hand corner of my screen, but i really don't notice it unless the screen is off. Sprint has offered to take it apart and clean it for me, but this isn't that big of a deal anyway. I've had two ipod touches which don't even have an earpiece for dust to get in, and they both have dust underneath the screen. When I''m able to shake it like an etch a sketch, then i'll take it apart and clean it.
[EVO 4G General] illwafer:
lol touch pros (and tp2) are the worst. you cant even talk on it and charge it at the same time without it overheating. don't forget about all the keyboard issues. oh and once a month itll be frozen when you get up in the morning from charging.
[EVO 4G General] brownhornet:
Man the sleep of death used to piss me off in a major way.
[EVO 4G General] ffolkes:
I'll second that! I remember I couldn't tether/charge without it getting scaldingly hot. And, if I recall correctly, under certain circumstances (aka tethering) it'd consume power faster than the charger could supply it, and eventually the battery would die - even with it plugged in!
[EVO 4G General] backdown:
I put in for a new phone on a Monday, and got my new one on Tuesday..with it being "backordered".
[EVO 4G General] Rippley05:
I don't wanna get in the flame war or step on any toes here but

I agree that HTC has some serious build quality issues. My Hero= blown speaker in a couple months, wonky headphone jack issues. I upgraded to my EVO after only having the Hero 3ish months. EVO= blown speaker in a couple months and I rarely ever used it other that ringtones/notifications because I thought about my hero speaker... and it STILL blew.

Evo also has light leakage, loose kickstand, screen seperation, blown speaker (which I just replaced) and it's had all these issues from very very early on. The Evo problems and build quality is well reported so it isn't really a matter of yours vs mine anymore.

That said, I still LOVE HTC and plan on only using them unless some other company completely WOWs me. I just hope the build quality can be much better in the future.
[EVO 4G General] cbpagent72:
Don't be baby the guy was just pointing out a fact that fit and finish on the EVO is subpar compared to most high end phones. I had an EVO when they first came out and my wife has one still. I switched to the EPIC and I have not looked bck since. The phone is amazingly fast compared to my wifes EVO and the build quality is very solid. I put my screen next to my wifes and brought up the android menu screen and it was amazing how her blacks were a lighter shade of gray and the EPIC's was pure black. There is no way I could return to the EVO even if the EVO got Gingerbread tomorrow.

One thing I will admit HTC does have some cool widgets and they are very speedy on updates but their hardware sucks..come on 65nm Snapdragon and the Adreno 200 GPU, what were they thinking? One thing about the Touchwiz on the EPIC it is much better and user friendly once you learn how to use it I could never go back to the HTC software it feles too dated.

A former EVO owner
[EVO 4G General] heathmcabee:
I own both, am on my 3rd epic, but 1st Evo. I like my Evo with CM7 over my Epic with a leaked 2.2. I haven't had any issues as dust under the screen, but now I'm gonna check. lol
[EVO 4G General] brownhornet:
Id never buy a samsung phone just based off the fact that their support on their devices is garbage.
[EVO 4G General] briankurtz79:
It is much better and user friendly once you learn how to use it?? Oooook......
[EVO 4G General] Product F(RED):
I'm on my 3rd Evo, although this last one is brand new and has no issues. I talked to every level of customer service stating only facts about why my Evo is defective. The rundown:

1) My original 0003 Evo of 5 months had the top camera LED somehow burn out (impossible, right?) and also had a weak wifi issue and loose volume rocker (this was out of the box, but I loved the phone too much to care). So I went to a Sprint store where they opened it up and confirmed a hardware issue as far as the wifi and volume rocker. I paid $35, got a replacement a week later.

2) Replacement is an 0002. It has weak wifi, light leakage, screen bleeding (white bright dots on the screen) and screen separation. Also the volume rocker was stiff as f***, more so than a normal Evo's. Also, the side of the phone was bent open (the plastic) so the inside was slightly exposed. If I were to pull out my phone in light rain or something, water would seep in. I take it back to the store the same day and they agree to order me a new one for free. It's on backorder, I wait a week. Still nothing.

3) I spoke to a rep through chat who said she put a note on my account to let me get a brand new Evo. I call order support like she tells me and I tell them, even giving them the note ID #. They tell me the note says nothing about a new phone and that the woman is wrong anyways. After exhausting myself by going through ever level of customer service for the next few days, I shoot an email to dan@sprint.com (Dan Hesse's email address). This was on a Friday, so I wasn't expecting a call back. Monday, I get a call back from the office of Dan Hesse. One of his secretaries called me back and basically told me that they can't just send me a new phone and that I need to take it to a repair center in a corporate store. The one I originally took it to was not a corporate store, but had a repair center. They wanted me to go Manhattan. I live in Brooklyn. I'm also a college student, so I don't have time for that. After telling her how much time and energy I've thrown at this, she basically teams up with the store I originally went to to give me a brand new Evo. It's a new, white 0004. No issues whatsover.

Facts I used:

- A refurbished phone isn't really "refurbished" if it has more issues than the original, let alone any.

- They have an issue with quality control.

- Using ##768#, I can see when the phone was refurbished, originally activated, etc.

- I have an 0002 which means it's a launch day model and will have more issues than the newer ones.

- I know of several people who have gone through the same issue and not gotten a fully-working Evo.

- I major in Computer Science (you have to assert your intelligence).

-------------------------

tl;dr: I agree, but when you get a fully-working one, it's close to perfection.

Also this Sprint store by my house that I dealt with offered to hire me after I showed they realized how much I know about phones :P
[EVO 4G General] tangstang:
Ummm... think you mean 786;)

I don't know what people are talking about when they say HTC's have poor build quality... I recommend them over many others all the time.

My original TP, never had any issues other than a WM bug, my TP2, a brand new replacement from Asurion, never had any issues with the hardware, only problems I ever had with it was a bug on 6.1 where it would ask me to calibrate the screen repeatedly, and seldomly it would fail to send a text, wouldn't allow me to delete it, and then would send the text whenever the phone was restarted(usually when swapping out batteries).

I got my Evo froma customer who upgraded to an Epic, he spilled some water on the screen and it wasn't working, salvaged it... only thing I can complain about is the bezel around the screen should've been metal, mine cracked at the power button and on the side of the screen. I have seen countless evo's come through our repair center though. Some people have legit issues, they have sold tons of these phones, so we're bound to see some.
[EVO 4G General] brownhornet:
Man go over to ppcgeeks... there was a HUGE thread there from all the people that had the dead keyboards with the TP. Sprint acknowledged the fact that the phone was faulty after a while and just started upgrading people to TP2's for free.
[EVO 4G General] ENCXBG1:
Ask iPhone owners how many times they have cracked their screens. Almost every iPhone 4 I've seen has some type of major crack on it. I have at least 10 friends with iPhones and they have all had their phones replaced at least once with a cracked screen. They may look and feel nice in the hand but the materials are a bad choice for a phone that is likely to be dropped. Metal and glass doesn't distribute shock very well and something has to give. It's too rigid. Plastic might not feel that great but it absorbs shock very well and can take a few tumbles before any major damage occurs. I'd pay extra to have Carbon Fiber shells on my phones.
[EVO 4G General] Drewmungus:
About a month and a half when my speaker was blown it was backordered and I got my phone in three days.
[EVO 4G General] Gilly11277:
I know this is an Evo thread but you know what two phone's raped on excellent build quality?

The nexus one and the HTC Desire :P
[Fascinate General] dalrym05:
I was just wondering if i can flash the dl30 theme I was using on eb01?
[Fascinate General] dalrym05:
people respond to a thread that says my phone just talked to me but not a simple question? screw it im gonna install a dl30 theme. will post back in 10 minutes with the outcome.
[Fascinate General] J Shed:
No, it won't work.
[Fascinate General] dalrym05:
you are correct. restoring backup now
[Fascinate General] tripacer99:
Couldn't help but chuckle :o
[Fascinate General] dalrym05:
Haha thanks. Very impatient I am. So what's different that these themese wont work?
[Fascinate General] nitsuj17:
the framework is similar but not exact. thats why the themes will seemingly "take" but then cause force closes

samsung apparently felt the need to update something minor, somewhere...it happens
[Fascinate General] Linden13:
The DL30 Midnight v 2 worked for me on Eb01 only it failed was some custom apps
[Focus Accessories] smartass1379:
I recently destroyed my OM headphones that came with the phone and had the arduous task of finding a compatible headset that offered quality and functionality.

I found out that these do not work

iBeats Dr Dre edition- mic does not work and volume buttons do not work (100)

Skull Candy- Mic does not work but the play and pause buttons do(60)

and finally the one that did work

V-moda vibe duo- full functionality but only comes with an answer button which does play an pause. (100)

feel free to add your experience with purchased headsets

Sound quality was the best on V-moda, then iBeats, then skull candy
[Focus Accessories] smuook:
Skull candy is a company and not a specific headphones... they have many models. As for the skull candy full metal jackets, the mic does work. I cannot compare them to the others mentioned, but the sound is very good.
[Focus Accessories] s2welee:
My Marshall Minors work on the focus. Not the cheapest but they are pretty cool looking and sound great.
[Focus Accessories] hapa papa:
this might be a little late but I need some new headphones for use at work and do not want to spend a lot. I searched "ehs60annbe" on amazon and found plenty of merchants selling what appear to be the exact headphones that come with the phone.

These ones are $6.83 +free shipping

http://www.amazon.com/Samsung-EHS60...EEZO/ref=sr_1_1?ie=UTF8&qid=1299825988&sr=8-1
[Focus Accessories] jkimrey:
I lost my pair that came with the phone, so I was excited to see these.

I ordered a pair and they should arrive tomorrow.

If they are indeed the same as those that came with the phone, I might order me a couple more - I really liked them, and they worked perfectly with the phone (control wise).

Thanks for the post.
[Focus Accessories] jkimrey:
Unfortunately I'm having problems with these headphones - for some reason, the controls will only increase the volume - you can't decrease the volume.

Perhaps I received a "bad" pair? Anyone else tried these?
[Focus Accessories] squalor:
The Focus has a VERY clean audio output. I've fed it into my home stereo and was impressed with the detail and clairity. I listened with Etymotic 6i headphones and was blown away. After that, the included headset sounds muddy with a artificial bass boost.

For those who can afford to splurge on a headset, consider the Etymotic mc3
[Focus Accessories] decheung:
Any recommendations for matching the original pair that came with the Focus?

My priorities:

-Must be able to trigger voice control

-Must have working microphone

-Must be able to answer/hangup calls

-Must have volume up and down

-Must not be expensive

-Should be gel like for in-ear

I've tried iPhone ones, they don't do volume/up down.

I've tried tried the common silver Samsung one with one button - the button doesn't pick up or hangup calls.

Help!
[Focus Accessories] eried:
This ones looks identical to the oem ones and they are pretty cheap!:

http://cgi.ebay.com/In-Ear-Headset-...090511?pt=PDA_Accessories&hash=item20b64777cf
[Focus Accessories] Michael_W_L:
http://www.wpcentral.com/klipsch-working-wp7-compatible-headphones

Headphones that WILL be fully compatible with wp7, and sound pretty decent as well.

Though it will probably be a few more months until they are released.
[Focus Accessories] Calene:
Anyone had any luck finding headphones with working volume and answer call buttons? Preferably ones with a more sturdy cover over the connector since my cable broke because of too much twisting and bending.
[Focus Accessories] noam.bonnie:
jkimrey, Did you find a solution? I have the same problem. I read somewhere that it's because Samsung is using a newer standard that allows for TV Out or something. But this is really annoying.
[Focus Accessories] goldenpipes:
same here i cant find any that the buttons fully work on, that i'm willing to buy. I got some on amazon that only volume up works. my wifes blackberry ones that came with her torch work but i cant find them anywhere. The cat ate my original ones :(
[Focus Accessories] goldenpipes:
I can say that these are the ones i got from amazon same thing with the button... It doesnt even look the same as the OEM ones.
[Focus Accessories] Mallux:
Has anyone tried the Zagg Smartbuds? they appear to have all the controls that one could want [play/pause, skip FW/BK, Volume, answer/hangup(I assume would work with voice activation as well)] but they are a bit pricey.
[Focus Accessories] Diablosblizz:
Am I the only one who would like a non-in ear headphone that works with the Focus?
[Focus Accessories] Entegy:
At this point, I just want something that's compatible! I have had zero luck so far in getting earphones compatible with my Focus. I too found the common Samsung ones. Thankfully, I got two pairs for less than $10. Guess what they work perfectly with? My effing iPod touch. GAH.

I honestly have no idea why this is so hard...