[HD2 General] klingklang01:
New to HD2. I bought and hd2 here in the marketplace and it is locked. I went through the things I found here T-mobile customer service, cellunlock.net,htc unlocker.org.

cellunlock answer: Hi

Can you please confirm the IMEI & PROVIDER of your phone by typing *#06# on your phone because the one you submitted was not found in the database so we want to make sure we have the right imei an provider.

sent them back. double checked my imei and it was ok. no answer since then(24hrs)

HTC unlocker: Just tried the unlock check: No HTC tool is available for your IMEI.

and T-mobile:

You have been connected to ~Simon A.

Stephan Gagnon: t-mobile phone in canada

~Simon A: Welcome to T-Mobile Chat service. My name is Simon and for your reference my rep ID is 1320800. First, please allow me one moment to access our information.

~Simon A: I know how important it is to know if T-Mobile phones can work in Canada.

~Simon A: I can certainly help with explaining they absolutely can work with T-Mobile SIM cards. Please be aware you would be roaming on our Canadian partner network which is Rogers.

~Simon A: Is there anything else we can assist you with today?

Stephan Gagnon: hi simon, Sorry but it is not that. I'm not a t-mobile customer, only when I go to the states and buy a card there. I've bought an htc hd2 (t-moblile) and wish to get the unlock code. Can you help me?

Stephan Gagnon: I've got my imei code here.

~Simon A: Not a problem, I can certainly help with getting the unlock code for your HD2. We can submit a request to get your phone unlocked, however you will need to provide proof that your phone was purchase from an authorized retailer.

~Simon A: Do you have a receipt from the store you bought the HD2 from?

Stephan Gagnon: ???? bought it from a particular on a HTC forum, come from new jersey. I can give you the serial too. will it help?

~Simon A: Unfortunately we can only unlock phones if they are purchased from authorized stores. What I recommend is contacting the person who sold you the HD2, make sure they have the IMEI, and that person can contact us to get this unlocked and then give you the unlocking information when it they get it.

~Simon A: Is there anything else we can assist you with today?

Stephan Gagnon: yes...unlock my phone ....... :)

Stephan Gagnon: please be gentle....

Stephan Gagnon: poor french canadian..... :)

~Simon A: Not a problem, I understand and explained you what you need to do to make this unlocking happen. I am sorry but we can not unlock the phone right now.

~Simon A: Is there anything else we can assist you with today?

Stephan Gagnon: ok then, I'll pay someone else, but I'll remind that in front of the paid plan sim card display next time I'll be in the state. goodbye and thanks again.

~Simon A: I apologize for any inconveniences. The previous owner may be able to get the phone unlocked at no cost but you will need to contact them first to find out. Thank you for contacting T-Mobile Chat, have a great day!

Thank you for using our online help. You may now close this window.

I did not contacted the seller, but I'm sure it will not be helpful.... say that sell did not turn out as it should have been.

any help will be appreciated

sorry for my english