[HTC Inspire 4G] danielsaenz:
Hello, I am opening this thread so that I may convey some info to you guys about how things work at AT&T Mobility, more importantly about the upcoming HSPA+ and data packages.

Some abbreviations:

COR = Corporate Retail Store

CARE = Customer Service

OLAM = Online Account Manager

How do I find out if I'm eligible to upgrade?

There are several ways to do this, be it going to a COR store, calling CARE, or checking OLAM. However, the easiest way is to check with the star command *NEW#, or *639#. Just call that number and you will soon receive a text message letting you know your upgrade eligibility.

Note: Will not work on some accounts (Notably business accounts) and if you have a balance on your account.

Is there any other handy star commands?

Yes:

*DATA# (Data Usage, Including Messaging Usage)

*BAL# (Account Balance Info)

*PAY# (Bill Payment)

*MIN# (Minutes Balance, Including Rollover)

I have Unlimited Data, will I get to keep it if I upgrade to an Inspire?

If you have the old

MediaMax

plan, no. However, you should be offered the old/new $30 Unlimited Smartphone Data Plan.

If you have the old/new $30

Unlimited Smartphone Data Plan

, yes.

If you have the $10

Unlimited Quick Messaging/Basic Data Plan

, then you will have to move to one of the new smartphone plans, Data Plus or Data Pro.

What if I'm not eligible to upgrade but still want the Inspire?

Well, your best bet is to buy it at full retail price. However, there is something else that is offered called an exception upgrade.

ALL

of these need to apply to you to be able to have an exception upgrade.

- Last upgrade date must be at least 6 months from today.

- Only one exception upgrade per contract length.

- No balance on the account.

- Can only exception upgrade at COR or CARE. (Revision Possible)

An exception upgrade will add $75 to the 2 year contract price of a Quick Messaging/Basic phone and $200 to a Smartphone.

Your other option is to add a stripped down line, suck up the $10 a month, and use that phone on your current line.

Can I use another line's upgrade for me?

Yes. As long as you are an authorized user you may.

Can I use another account's upgrade for me?

Technically, no. However, it all depends on that particular representative or manager. But, nothing is stopping you to upgrade one account, drive to another store, and activating the phones on their respective lines. Or switching SIM cards.

I'm available to upgrade but Radio Shack/Best Buy/Wirefly, etc. has it for much cheaper, will AT&T price match?

Once again it depends on representative/manager but short answer, no. AT&T will only price match on new lines/accounts, not upgrades. Why this is I have no idea and I believe it's a bad business practice but I'm not the boss.

Now, if you're adding a line or getting a new account, AT&T will price match a printed advertisement. However, you might get the manager to approve a Wirefly, Amazon, etc. price.

My phone broke by itself and it's within a year of the original purchase date, what should I do?

Depends on a lot of factors. If you purchased it somewhere other than at COR, CARE,or OLAM you need to follow that particular business' return policy.

If purchased at COR or CARE, and it's within 30 days of the original purchase date, take it back to COR (Even if purchased at CARE or OLAM) and they will do an in house warranty replacement.

If it's past the 30 day window, don't even bother going to COR or calling CARE, they will both redirect you to our Warranty Department which you can call at 1-800-801-1101.

I broke/wet/dropped my phone, what should I do?

If you have insurance on your plan, then call our Insurance Department (Asurion) at 1-888-562-8662.

Once again, do not bother going to COR or calling CARE, they will just direct you to the proper department. Also, don't try to play us as fools, you know what you did, and we will figure it out too.

If you don't have insurance, well....

Feel free to ask me any questions and I will add them accordingly.