[Desire HD General] soggybiscuit:
So after weeks of having my unbranded Desire HD... I still have not received any update. This is ridiculous.

I am still on

Android Version: 2.2

Software number : 1.32.405.6

I noticed someone else in one of the other threads in a similar position. Just wondering who else has not received any update yet. Is it because we have unbranded phones? Is it because we missed the window to update? Please share your scenario?

I have even tried to contact HTC about it. They were quick to answer, although not very helpful at all.

Anyway... this is as far as I have gotten.

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I bought the Desire HD not long ago, but the software is still old. (1.32.405.6 and android version only 2.2)

I heard that updates that have come out help with many of the problems I am experiencing but it seems you have pulled any updates off the air (maybe due to the last update being buggy).

A friend is using this version:

(software number: 1.75.110.2, build number is the same… kernel version is 2.6.32.21

And android version is 2.2.1)

Everything seems to be working really well for him.

Can you send me an update please as the phone is performing REALLY bad at the moment, and it is frustrating that I cannot get an update OTA

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Thank you for contacting HTC.

There is no way to send an update to a specified device. It depends on several factors.

Firstly, when an update is released it is then sent to various networks so they can add their own branding to the os, so a 3 phone for example may not receive the update until several months after Vodafone.

Another factor is that Over The Air updates are generated by a server which releases these updates to a bolck of serial numbers at a time. Rest assured you will get the update, but when depends on your network and your serial number.

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Although my network provider is T-Mobile, there is no branding on this phone as it was not bought from them or any of the networks on a plan, so there should not be any rebranding required. Also... my friend who did get his phone from T-Mobile received his updates in early December.

I have heard of quite a few other cases in the same boat on forums. They bought their Desire HD in mid-late Jan, and have not been able to get an update. It is as if the updates were pulled off the air at one point and anyone who bought the phone too late does not get a chance to update, and is being left in the cold.

I know that what you have said is true in general, but is there a chance that a whole bunch of serial numbers are being left out? Or maybe phones that were bought independently are not getting updated because the network provider is not updating those phones?

Is the update coming from the internet? or the network provider somehow?

I decided to buy the phone independent of network branding so I would not have to wait for the network to brand their phone which took way too long with my last phone. Now that I have a phone that does not have network branding it is taking even longer?

Can you look into this in more detail as I find it hard to believe that an update has been out for 2-3 months and an unbranded phone is not getting any updates.

Also... is it not possible to for you to send me something so I can update it myself?

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Thank you for your reply.

The reason these updates are staggered is that if they are all released together it would comletely clog the networks and so this method was divised and must be adhered to by all companies and all networks.

Have you tried scanning for the update as their is a possibility it may have been rejected.

To do this goto menu,settings,aboutphone, then search for update.

If it is already available for your serial numebr the device will find it. I would suggest you check over wifi.

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I understand that the updates are staggered to not clog the networks, but you have not attempted to answer any of my questions.

My phone is unable to find any updates when multiple updates have already been released while I am stuck on the inferior software that came with the phone Android 2.2 Software number 1.32.405.6. The update to 2.2.1 came out in late October. Common sense would say that all phones would be updated at least once before a new update is released? ie... If the latest update has not yet been released to my serial number, then I should at least be able to update to the version before????

Which is why I am asking you all those detailed questions. Are you not able to check what serial number ranges should have already been updated?

Can you check anything?

Is there a window that a phone can be updated... and if it is missed, does that mean they dont get that update??

Yes I have tried scanning for the update many many times.

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I have attempted to answer your question to the best of my ability so I sorry you are not happy with the answers. The update is 100% randomly generated on serial numbers.

It is not possible to send to a specific serial number as it is fully automated.

It is not possible to check whick serial numbers have been updated- This is every Device worldwide!

If you perform a hardware reset- ie battery out, replace battery after 10 seconds, hold volume down button then briefly press power button. Wait for the Android screen to come up then scroll down to factory reset or erase storage.

Quite often this wil force an update within 24 hours.

PLEASE BACK UP YOUR DATA AS THIS WILL REMOVE ANYTHING STORDE ON THE PHONE.

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Is there a window (time period) that a phone can be updated... and if it is missed, does that mean they dont get that update?? Or once an update is available for a particular serial number, that phone will have access to the update for months and months?

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