[TG01 General] drupad2drupad:
Hi All,

This thread will serve many purposes.

As some of you might have noticed I was absent on these forums for about 3 weeks now. I have just logged in today with a LOT to reply to in different threads. I will try to reply to all those threads as I go along this weekend, but will start off here.

I had presented earlier my issue of TG01 freezing. I could not solve it. No solution was to be found. I contacted Orange, they agreed to replace it for a 'refurbished' handset. Happy days (or so did I think!).

Next day a refurbished handset was sent out. I noticed no issue with it and after 30 minutes or so, it froze! Restarted and froze again! All I could do was call Orange from my landline, explain them the issue - I suspected it was either my SIM card or my SD card - and so did they. So I tried to remove everything and only insert battery and start my phone. Shockingly, it froze and restarted! However, Orange call centre did nothing but blame me on inserting a faulty SD card in first place! :confused:

After about an hour's arguements and explainations, they agreed to send me another replacement - this time again refurbished and I agreed on NOT inserting anything but battery to it when it arrives. Next day I just inserted my battery. To my horror, phone froze again giving me an error 'Problem occured with Shell32.exe' - so I called Orange and told them about this when my phone had repeated the process of freezing and restarting for about 4-5 times. Again, they went through diagnostic tests, asked me if I inserted my SD card or SIM card and I said 'No I din't' - so I was told the phone my act this way because of my SIM not in my phone - I should always let TG01 recognise the SIM else it will freeze - That statement MADE NO SENSE to me, but I did as I was told. Nothing worked. So they agreed on sending handset replacement -3 !!

Cutting the long story short - I have had handset replacements - 5 by today!! And all of them froze with or without SIM, SD card! One of the customer service rep did point out that it might be the 'faulty handsets' that were being refused by customers in earlier sales (I presume he meant when SD card issues were found with 6.1 ROMS). All these 5 replacements have proved that it's definitely from Orange's handset side that the fault is re-appearing.

Based on the comment by cust. serv. rep, I am assuming it could be:

a) Firmware issue?

b) Hardware issue?

Now, I haven't researched enough, but in earlier phase, was there an issue with actual hardware? Did Toshiba change anything after those 6.1 call quality and freezing issues? As far as I knew all they did was give us an update with better radio and better OS. Please correct me here!

Could these phones be freezing due to bad flash from Orange's side? Could it be due to faulty radios? I have tried flashing my own ROMs as well as those cooked by others in this forum, but haven't been able to test any as even with cooked roms the phone froze!!

I called about 2 hours ago, and Orange have offered me - DMR (Different Model Replacement) as they think it's TG01 that is causing problem. Guess what did they offer me? A LG GT505 - heard of that? No? Well, neither had I! They said this is THE ONLY phone that is CLOSEST in the market to the specifications, cost and make of TG01 - this made me burst with laughter and anger!! How ignorant is that! I argued for 2 hours going point by point what our TG01 has and what LG doesn't! But all in vain, and there was no compensation offered, no discount on line rental offered, but only a straight question - do you want this LG phone or not? :mad:

I haven't been able to use my phone for more than 12-15 minutes constantly in last 3 weeks and sadly I don't think I would be able to for few more months. I don't have the heart that will let me swap TG01 for LG GT505!

In summation after this LONG rant, all I am saying is -

a) I won't be able to release any more ROMs - I was working on three of them.

b) I will be happy to support any developments I have committed to as of now - but I won't be able to test them. So they will all be 'BETA'

c) I won't be able to share this TG01 device for development solely because it's unfit for any sort of testing or development as of now.

d) I am happy to continue finishing my three roms I have been working on since last release and also help in further TG01 development as far as there are enough BETA TESTER who are ready to test them on their device with their own responsibility.

e) This might be my unexpected good-bye to TG01, but not to the community I hope (well, only till I sort out some money for another second hand TG01 that might work on Orange)

f) PLEASE PLEASE Don't go for Orange for any contracts - Especially if you expect to fall in love with your device!

Any suggestion, comments that might help me deal with Orange or come out of this misery, are most welcome.

I am sorry for not being able to respond to your queries (in my PM) and to your posts in various threads - am on it now! :D