yashsingh1/xdaforums huggingface dataset:
[Desire HD General] cmloo:
Looks blur on the right side. Try taking a colorful pic in bright day light..example Yellow flower and u will see the distinct difference of the blur ...if your camera has this problem.
[Desire HD General] cmloo:
Oops..left out the attachment
[Desire HD General] modlar:
OK, ok

somebody have this problem somebody not, but issue persist.

BUT NOT SHARP PICS PROBLEM IS ALREADY WELL KNOWN !

Important is WHAT IS SOLUTION ?

As I know HTC denied this problem.

Maybe will new official firmware solve this.

I talked to our official service and they do not know nothing about this very unpleasant issue. They lie !!!

They lie too, that they do not know about bad GPS fix...

Before I write to HTC company I want to know if anybody already has official reply from HTC company, not from official services, providers...

And I think, HTC will have a big problem!

Have You heard about RECALLS in car industry ?
[Desire HD General] Byte_76:
I have this problem as well. My pictures are always blurred along one edge and the blur follows as I rotate the phone so for example if I hold the phone in landscape with the earpiece on the left, then the picture is blurred on the left. If I turn the phone up in portrait with earpiece on top then the blur is on top.

It must be a hardware fault which is highly disappointing because my phone was imported from the US last year late November and it would be big problem to get it replaced. Also it cost me a lot.
[Desire HD General] modlar:
I am realy sorry to hear this.

But, welcome in the HD blurred club.

I have the very same problem.

Keep in touch.
[Desire HD General] Flussen:
seems that I don't have this problem. but i'll make some test pics and upload them later.

have anyone tried other camera apps like camera360? still blurred?
[Desire HD General] ausdim:
I sent it back twice and there was replacing both.

But the second time i returned to the store, passing the value in store credit

Waiting for a better device.

Why are all of you who have a problem sitting and did not turn back to HTC?

The money you gave i think is enough.

Mistakes have to be paid but not by us.

How else HTC will understand the mistake in this type of camera??

I do not know.

I made my move.

Thank's.
[Desire HD General] modlar:
Flussen, yes with Camera 360 (paid version ) pics are blurred as well.

AUSDIM, lucky You,

Our official HTC service and GSM seller, would for sure not refund.

Here is the point why will I contact direct HTC factory.
[Desire HD General] northstar00:
I dont know but I have another issue with my DHD camera.

when I take a photo in the dark and the flash is on, the photo I took looks green!!

does any body have such issue?
[Desire HD General] dragunov:
One more to join the blur-dhd camera problem club.

Gonna contact HTC today to see what I can do.
[Desire HD General] AndroidLEK:
Well I tracked my repair this morning again and it says that the phone is ready to be sent back to me.

So I decided to give HTC a ring and they said that the phone should be desptched to me tomorrow and that I should have it back by the end of the week at the latest. I asked if anything on the phone had been replaced but they said that according to their records, a full diagnostics test was carried out and no hardware problems were detected and a visual inspection also confirmed this...

He said that the only thing else carried out was that the phone was totally re-flashed to the latest stock ROM and apparently the camera was tested after this and that according to the notes the test was sucessful... I really hope that the problem has been fixed, but this does not sound promising!

Liam
[Desire HD General] luthor_70:
No it doesnt sound promising at all, I'm sorry for you. I'm certain I'll have the same too when my dhd will come back. At least, the shop where I let my mobile wrote to the repaire center that the problem would occur when the camera is used outside with good light condition ... But I'm not confident, just like you.
[Desire HD General] CitizenLee:
This doesn't sound too good... since a lot of people with the issue are on the latest f/w anyway. Let us know how you get on when it arrives back... hopefully it will be problem free for you ;)
[Desire HD General] AndroidLEK:
If all they really have done is re flash with the latest ROM and if the problem still persists then I will not be happy at all. After all as well - they re flash the ROM on all their phones that they have in for repair as it is standard procedure!

I'm still trying to keep my hopes up as the HTC UK customer service has been absolutely spot on throughout from first ringing them up about the problem. Hopefully they should still live up to their name when it comes to the phone repairs - I should certainly hope so as the DHD is a £400+ phone!

I will keep you all posted - Liam
[Desire HD General] lamentation25:
maybe the pictures get blured because of the auto-focus? no idea...lol

but i got no problem with my dhd's cam... :p
[Desire HD General] gugionut:
The first time I sent the phone to HTC they did the same thing (flashed the newest ROM 1.72). When the phone came back the problem persisted. They tested the camera against a piece of paper with some testing colors in really low light. In this conditions the blur on the pictures is not visible because the entire picture is already blurry. After this unfortunate event I called the official HTC service from my country and reported the problem and the lack of interest my phone received. They asked me to write detailed information about the problem and send the phone again. Now I'm waiting to see what they can do.
[Desire HD General] diodorus:
[Q] Camera blur on debranded DHD

Hi everyone!

I believe I have the camera blur issue (on one side), and I am going to take some more pics in order to confirm that.

However, if I have to contact HTC I may have a problem, since I originally got a branded version (by T-Mobile UK):

Software Number: 1.39.110.1

but recently managed to debrand/unlock and install this (supposedly the untouched official unbranded) version:

RUU_Ace_HTC_WWE_1.32.405.6_Radio_12.28b.60.140e_26 .03.02.26_M_release_155891_signed

Question: would I have to reinstall the original branded version before contacting HTC?

Thanks,

diodorus
[Desire HD General] luthor_70:
I think that's what most people do before sending their mobile for a repaire. I would put it back to stock so they can't say the problem comes from unoficial updates ...
[Desire HD General] mali019:
Vodafone service centre in Australia did a similiar thing to me .They sent my phone back to me saying no fault found. I sent it back and this time they changed the back casing of the phone sayint the power button (?) was faulty. The left side blur was less notacable but was still there. I contacted Vodafone AU and they sent me a new Desire HD straight away. The phone is perfect and dosen't have the blur problem. If you got it on a plan you can try contacting the mobile phone provider. It helped in my case.
[Desire HD General] AndroidLEK:
You will be ok as I have heard other stories where other DHD owners who are running on branded firmware's have still sent their phones into HTC for repair and they have still repaired it regardless if it is operator branded or not.

I got my DHD directly from the Carphone Warehouse and they offer a free repair service for people who took phone contracts out at their stores but I chose not to go down that route this time because they take 4 weeks to diagnose/repair & send the phone back to you and HTC state that the repair & return time for them is 10 days.

Trouble is though, because I got mine directly from the Carphone Warehouse and if the problem still persists when I get the phone back from HTC and if I decide to take it up with the CPW instead, they won't replace my phone but they will attempt to repair it themselves (basically all they do is re-flash the firmware on phones) and if the problem still persists after 3 repair attempts then according to the contract they are supposed to replace the phone but I don't want to have to do this as it will be a very lengthy process.

I am still waiting for my phone to come back from HTC, I'm hoping that I will receive a UPS tracking number from them shortly and that I will get it back tomorrow as they said that the repair was finished first thing on Monday.

Liam
[Desire HD General] gugionut:
They changed the camera module on my DHD and is working fine now, no more blur.
[Desire HD General] ausdim:
Great, so HTC finally have a fix...???? :rolleyes:

Can you please post a sample pic of your fixed dhd?

Thank's
[Desire HD General] AndroidLEK:
Well the camera on my DHD has gone from bad to... really worse.

This started last night but the problem oly displayed a few red lines but it went away after a couple of minutes but then today the problem has arisen again and it is getting worse as you can see in the attahed photos... I have decided that I am going to contact HTC again to arrange the phone to be repaired properly this time... I am certain that my camera is faulty.

I know that this is definately a problem down to the whole camera and not just the photo side of things as here is a video that I made on the phone earlier on:

http://www.youtube.com/watch?v=eSi-qeKJqnM

Lastly here are the photos that were taken on the stock HTC camera app, I have also tested Vignette as well and the problem still persists:

Edit - I have just rang HTC up again and they have re-booked the phone in for another repair.

Thanks all - Liam
[Desire HD General] recox:
This same problem here

I have this same problem with my DHD - left side is blur. Shop sent my DHD to service, i`m from Poland. They told me that i have to wait about 3 weeks - lol
[Desire HD General] tobias14:
today I noticed my camera is faulty too.. :mad:

am calling service centre first thing on Monday
[Desire HD General] modlar:
MMM, tasty fruit:eek:
[Desire HD General] HebbeT:
A broken sensor apparently...

I have to check my camera.
[Desire HD General] tobias14:
definitely hardware related.. just to be sure tried to take a photo with camera 360 and have same anomalies
[Desire HD General] jrakkola:
I have the same issue, blurred photos on the right. If I take pictures in 180 rotated landscape mode, the blur seems to be on the left hand side.

Do you think this is a hardware related issue?
[Desire HD General] kenpowei:
haven't found this in my dhd
[Desire HD General] Madbaires:
oouuuch, hardware fail...
[Desire HD General] CitizenLee:
To assist everyone else with this problem, please can you let us know what you said to HTC before sending the phone away for repair, and also what their response was. Did they include a letter etc?

My phone definitely has this problem and whilst I'm not that bothered at the moment (I use a DSRL for photos mainly), I may send it off at some point in the future... so any info would be handy!
[Desire HD General] AndroidLEK:
When I got my phone back from HTC last Friday, I had a job summery sheet included that said basically they cold not find any hardware problems with the phone and that all that was carried out was that the ROM was re-flashed to the latest version (standard procedure with all repairs apparently).

But as I mentioned in my previous post on this thread the other day and also displaying photos of the new problem, the following Friday evening after getting the phone back the camera started to really play up big time and everytime a photo was taken, the result is as seen on the photos I uploaded.

The phone is currently back with HTC again as they agreed to have the phone in again for a 2nd repair and I also printed off the 2 photos that I uploaded and I sent them with the phone to HTC and I'm really hoping that this time they will replace something on the camera - weather this new camera problem is related to my original camera blur problem I'm not sure but it may be highly likely.

Liam
[Desire HD General] luthor_70:
I got my DHD back from repair yesterday. They lied on everything. Nothing was repaired and the blur issue is exactly the same.

Don't be sorry for me.. I am not.

I'm now waiting for the new generation of smartphone, then I will sell my htc and buy a new one.

But believe me ... I WILL NEVER BUY ANYTHING HTC AGAIN
[Desire HD General] CitizenLee:
AndroidLEK - Keep us informed! I've been following your story to decide what I'm going to ;)

Why not contact them again with a letter of complaint? I'm sure you'll get lucky next time if you explain clearly that the problem wasn't fixed and that they need to do further, more in depth tests. Give examples too.

At least then if you decide to sell it you wont be selling a faulty phone to some unsuspecting buyer.

It just strikes me that 1st time they just reflash it, and then if comes back for repair again then they will actually try and fix it.

If I ever decide to send mine off their getting a letter fully explaining the problem, what they need to do to test and reproduce the problem, saved example photos on a spare 1GB SD card and printed photos too. I don't want to leave anything open to chance that they might just do a reflash and send it back.
[Desire HD General] luthor_70:
I don't want to send it for repair again, because :

- It seems it is not really faulty as HTC apparently sent 3/4 of their phones with this issue on the market. It seems that's the normal condition for this model :D

- I don't want to wait another 2 weeks and not being sure it will be solved this time.

- I explained very clearly what the problem was and how it occured (good light condition etc ...). But in the report, they clearly lied on everything and proudly said the problem was solved. But ablsolutly nothing changed.

- I don't care to sell it with this issue. Does HTC care ??? No !
[Desire HD General] CitizenLee:
Fair enough, if you want to waste a good phone and potentially con someone that's your business.
[Desire HD General] luthor_70:
Duh ! Did you take a look at the whole thread ?!? Most people (from different countries) who came to report in this thread, reported the same problem. On the left, or on the right, Haha.

Why the hell should I pay because HTC wanna do some money on their customer credulity ??

I don't really like the way you make me a crook, as the real responsible for this is ... HTC. You get it ?

Once again, why should I care if HTC doesn't care ??? You really think they care ?

Anyway, for most people that blurry thing doesn't make any sense. And I'm pretty sure HTC is higly confident in that fact.

PS : the day I sell my phone, I don't mind telling the guy it is a good phone but the camera is a crap. Does HTC do the same ?
[Desire HD General] CitizenLee:
I'm not going to waste time arguing on an internet forum.

I was only providing suggestions that might help you get a working phone.

And yes, I have ready every page of this thread but when you consider the amount of DHD's sold world wide those who have posted here will barely make up a few %.
[Desire HD General] m_mcc:
I also have this problem with the camera on my phone.

I sent the phone to HTC for repair 2 weeks ago. It came back this week, HTC said there was no fault found. I tried it out again yesterday and there was the same issue of blurry picture on the right hand side.

I phoned HTC up again and the phone went back today. I've sent a print out of one of the photos I took yesterday with it. They have said they will treat it as a priority so hopefully it won't take another 2 weeks to get it back.
[Desire HD General] Leggenda:
(excuse me for my very bad english)

I have the same problem in my old Desire HD (blur on the right), so i'm decided to sell the phone and buy another one.

Luckily, in the new DHD the camera is OK. In my opinion, sell and buy another one is the only solution in this cases.

However, i believe that the issue is resolved with the last model... or at least i hope.
[Desire HD General] AndroidLEK:
Don't worry mate i will :)

HTC updated my tracking info today saying that they were currently repairig my phone, hopefully the repair will be completed tomorrow so I can find out if it has been fixed & if any parts have been replaced.

Liam
[Desire HD General] ojtemple:
For those whose camera is OK (i.e. no blur), is the camera lens centered correctly in the phone's body?
[Desire HD General] Leggenda:
(sorry for my bad english)

No, this thing has nothing to do because I did some tests on it.

In my current DHD, the camera is moved down, but the photos do not have the issue!
[Desire HD General] AndroidLEK:
Just an update for you all,

On my HTC Tracking info this morning, they reported that my phone had been sucessfully repaired and that they would get in contact with my shortly to arrange the phone to be sent back to me. To save them having to ring me and that I wanted to find out about the repair, I decided to get in contact with them and they confired that they had replaced the entire camera unit on the phone! :):)

I'm mega happy that they have at last replaced he camera! :)

To the previous poster who asked about the positioning of the camera lens ^^ I noticed the other day when looking at the positioning of the lens, they were not in the centre but positioned towards the right hand side.

I will report back when I get the phone back early to mid next week!

Thanks all - Liam
[Desire HD General] CitizenLee:
Great news mate! Now to wait for your test shots when you get it back :D

Just had a look a my phone and my camera is also slightly to the right when holding the phone as you would when taking a photo.
[Desire HD General] razor 116:
No blur on mine at all crisp and clear just wish the stock camera app wouldn't compress the images so extremely.
[Desire HD General] CitizenLee:
Try Camera360, dunno if how much it compresses but worth a shot as it's a decent app ;)
[Desire HD General] AndroidLEK:
CitizenLee- I will do mate :)

All being well, I should have the phone back tomorrow as HTC sent it out with UPS today and I've been tracking the progress of the delivery as well. Once again, HTC have been absolutely spot on with keeping my informed with the repair & returning the phone back to me :)

Liam
[Desire HD General] AndroidLEK:
Before - last week:

Today! :D:D

As you may all may, I have got my DHD back from HTC now and I can safely say that all my camera problems have been fixed now! :) :) I'm mega happy with the outcome of the phone, HTC stated on the repair sheet that it was a "Camera / Flash Malfunction" and that both the entire camera and the flash unit was replaced.

The new photo that I took today, I took using Vignette and even though that the quality isn't the best, I still need to play around with the settigs properly and at the time the only settings that I had set in Vignette was change the camera resolution to 8MP.

This time as well, the entire repair job only took 5 days to complete (not even that!). With me sending the phone back to them on Monday and then receiving it back this morning.

Thanks for all of your help and replies all! :)

Liam
[Desire HD General] CitizenLee:
Great news Liam! :D

Hopefully they are now starting to become more aware of the problem!

Do you have a case reference number we can quote?

I'm pretty sure I'll send mine in at some point, but would rather it just got fixed straight away than having to go through the hassle of them flashing new f/w then sending back with the camera issue still there!
[Desire HD General] dragunov:
In both our cases, HTC recognized the problem with the camera (finally)!

That's good news for all of us having the problem... No more troubles (just one visit to the service).
[Desire HD General] vBB:
I'm going to send my DHD to service in Poland (Regenersis), but I'm affraid they can just damaged my phone, they don't have good opinion in Poland...

But after seeing that your issue is now fixed, I've decided to do the same step and send them my phone too.

If someone who had his camera module replaced and now is everything ok could check whether is there any pink blur (especially on white surface like white card) in the center of a picture?
[Desire HD General] luthor_70:
AndroidLEK , WoW, finaly LoL :D

I'm still not decided to send my DHD again, here in France the repair center ('Cordon' for those who know) have quite a bad reputation and I'm pretty sure they don't mind ...

Anyway I hope more people can get a fix quickly !
[Desire HD General] luthor_70:
Finaly with the last events, I tried to contact HTC by phone. They didn't recognize the problem but told me to write an email.

So I just wrote an email with the full story and a picture attached. I asked for a swap with a new working unit. Wait and see ...
[Desire HD General] gugionut:
The first time I sent the phone they only reflashed it with the latest software. After the phone got back I called the official HTC service from my country (in my case was Cordon Group) and reported that I was not happy the way they "solved" the issue. They said to send the phone back to them and write detailed information about the problem. I wrote about the camera problem, the fact that when you shot pictures of close objects (macro) the blur does not appear (in case that someone at the service takes a picture at his mouse or keyboard to test the phone), but it appears when you take a picture outside (landscape). It happens like this because in macro mode the lens focuses in the center of the sensor, where the picture is sharp. When the lens goes to the infinite focus range, goes back to catch the bigger picture and the blur appears. I think its a lens fault.

The new camera is sharp but the picture is not that bright at the default settings. It also has a green coating over the lens and pictures are a little green on the left side, compared to the right side. I think HTC are using the camera from HTC 7 Mozart.
[Desire HD General] Leggenda:
Can you upload some pictures?
[Desire HD General] row1:
Damn, just got mine in Singapore and it has the same problem.

Cropped image:
[Desire HD General] gugionut:
The picture is sharp but not that bright at all. As you can see in the second picture the image is red in the midle and green on the edges. To test this I made comparison photos with a digital camera and with an iPhone and the pictures where white, so there are no reflections. The two pictures I added are made with the Desire HD changed camera module.

Guess I'm going to resend the phone and ask for a replacement.
[Desire HD General] jaredlum1988:
My eyes may be getting old, but both sides are blur in different pictures! Can anyone with a sharp eye validify mine?

Left side seems to be slightly blur in first picture

Seems to blur on the centre right hand side in 2nd picture
[Desire HD General] Leggenda:
In the second picture, the defect is at the top and not to the right or left.
[Desire HD General] sonyxperia2:
I can say that my desire (not desire HD) have the same problem. I just sent it in assistance just 1 month ago and they returned it without a fix. Then i just resent it and i am waiting now. If they will not fix it they will not see my money again like samsung (for a worse reparation).
[Desire HD General] sonyxperia2:
...htc sent back my desire for the 2nd time. Again, problem not fixed. I just resent for the 3rd time, with a call at the htc customer care.. Wtf i hate assistance. With a samsung omnia b7610 the sent me BROKEN 2 times...at the 3rd... they just take it for over 3 months... i am thinking that i am unluky with phones...

NO MORE HTC, NO MORE SAMSUNG
[Desire HD General] XmUrF:
My phone has the same blurriness on the left side of the photos. Anyway I don't plan to waste my time and try to send it back for repair.

Guess I will have to live with this.
[Desire HD General] m_mcc:
Camera now repaired

The camera came back in less than a week. It no longer has blurriness on the right hand side. The documentation that came back with it said the camera had been repaired but no further details. The camera lens was off centre but is now fully centred.
[Desire HD General] XmUrF:
Strange... actually now my phone doesn't have the blurriness (at least not noticeable on the last couple of pictures), but it does have the pinkish tint in the middle of the picture, something I've never paid attention to before. Very annoying, almost more annoying than the slightly blurred pictures.