[Liquid S100 General] LeftToaster:
Okay - I've had 3 phones on one account with Rogers for 6 years. In September, by Blackberry Pearl finally died (after 4 years) so I decided to upgrade to an Android phone and at the same time, my wife got an iPhone 4. The Galaxy S Captivate was not out yet, and it's release kept getting delayed, so I finally chose the Acer Liquid E.

Features-wise, there is not a lot wrong the phone. Out of the box it ran Android 2.1 and within weeks there Froyo update available. The only problem was the battery life - less than 1 day if you use any "smart" features at all. So it's either smart (as in has GPS, WiFi, Bluetooth and mobile apps) or it mobile (battery life that allows you to leave the house), but not both simultaneously.

Then in December, the battery life really went south - as in down to 20 minutes. Finally, the screen started showing a big black pixelated smudge area. So I called Rogers, and they sent me a replacement - it took about 5 or 6 days. My new phone arrived just before Christmas.

on January 6th, the NEW Acer Liquid E died. Similar problem as the first one - except that the batter wouldn't charge at all.

So I called Rogers to get it replaced. I asked at the time if I could get a different phone, but apparently a like-for-like replacement is the only option available.

It's now January 31st. My 3rd replacement phone has still not arrived. I called Rogers to find out what's up, and was that due to a back order it was just ordered today.

I run a small consulting business and travel a bit. I depend upon my phone. I can't be an entire month without a phone. I need a smart phone because I need access to email while out of the office.

I have no confidence that the 3rd POS Acer Liquid is going to be any better than the last 2. In other words I fully expect it to die within a short while, and then I will be once again without a phone for god knows how long while they back order the next crappy Acer phone.

In the course of escalating my complaint through tech support, to Customer Relations, to the "Management Team" in Customer relations I was told many things that absolutely make my blood boil:

Rogers does not "represent" the phone manufacturers. After 15 days, if your are unhappy with your phone, all Rogers will do is send it back to the manufacturer for warranty replacement. The do not stand behind the products they sell.

Apparently, phones - after being with Rogers for 6 years are a COURTESY that rogers provides. I was told this from the manager of customer relations. Providing phone is a courtesy! A courtesy!!!! :mad::mad::mad:

I have 3 mobile numbers on my account - 2 of which have data plans. I can apparently get a hardware upgrade on the 3rd line (that is I could get a better phone than this ACER POS) but I would have to add a data plan to that line. But I can't apply that upgrade eligibility to my line/number for which I already have a data plan, and a non-functional phone that Rogers is taking over a month to replace. So I can get my phone replaced with something that works if I pay for an additional data plan that I don't need (my 80 year old father-in-law who uses the 3rd line has trouble with the simplest of phones).

I can pay $150 or more for a non-warranty replacement, but the only smart phones that are available through this program are old, obsolete and low end.

So I am stuck with a 3 year plan, a dead phone which has not worked for a month and will not be replaced for another 5 to 7 business days, the phone didn't live up to it's advertised capabilities when it was new.

So my advice to you. Avoid Rogers. DO NOT BUY THE ACER LIQUID E. I'm going to put this on my Rogers Voicemail.