[EVO 4G General] nikiya:
I believe this is probably my first post. My first smart phone was a blackberry curve, then I got a Samsung Moment (horrible phone, but I came to love the android platform), then I got an HTC Evo. This has been the best phone I have ever experienced. I have rooted both android phones and have frequented SDX, android forums and here, I don't believe I have ever posted on any because I haven't had any problems that I couldn't figure out by reading more nor do I feel I have had any information that could have substantially helped anyone. I had recently read (I believe it may have been here but I couldn't find the thread) that if you had a upgrade available but didn't use it by April first and didn't qualify for Gold Premier then it would disappear, I couldn't believe it but had to check for myself, this is my transcript which I then called customer service to verify.

Your session ID for this incident is 2070848.

Time	Details

01/31/2011 09:09:14AM	Session Started with Agent (Chris C)

01/31/2011 09:09:14AM	System: "Thank you for contacting Sprint. My name is Chris C."

01/31/2011 09:09:14AM	Redacted: "I want to know how many years I have been with Sprint and if I will be upgraded to the Gold Premier when it rolls out"

01/31/2011 09:09:49AM	Agent (Chris C): "I am happy to help you. Please hold a moment while I access your account."

01/31/2011 09:09:57AM	Redacted: "Thank you"

01/31/2011 09:11:56AM	Agent (Chris C): "The commencement date of the account is 12/13/2006. Everything Data Share 1500 plan is activate on the account. From April 01, 2011 we offer Everything Data Share 3000 gold plan. Your Premier line will become eligible for upgrade in every 12 month."

01/31/2011 09:13:14AM	Redacted: "so my current plan does not make me eligable for the Gold Premier is that correct?"

01/31/2011 09:13:41AM	Agent (Chris C): "Effective 4/1/11, Sprint Premier Program is being updated to offer two levels of benefits, Sprint Premier Gold and Sprint Premier Silver, based on your MRC and tenure."

01/31/2011 09:13:54AM	Agent (Chris C): "To be Sprint Premier Gold, you must have at least 6 months tenure and meet the following qualifications:

Individual plans with a 3 month average MRC of at least $89.99 or

Shared plans with a 3 month average MRC of at least $169.99 or

Tenure of 10+ year"

&nbsp	s with Sprint Wireless

Good standing

01/31/2011 09:14:55AM	Redacted: "so my next question is that I currently have a $150 rebate available on my main line if I don't use that by April 1st will it disappear?"

01/31/2011 09:15:47AM	Agent (Chris C): "Yes."

01/31/2011 09:17:11AM	Redacted: "so sprint is going to take away a rebate I currently have available? if that is the case I will be switching carriers as that is a horrible way to treat long time customers"

01/31/2011 09:19:11AM	Agent (Chris C): "I apologize for the inconvenience. However, you can use the upgrade eligibility of the phone to before April 01, 2011."

01/31/2011 09:20:55AM	Redacted: "but I currently have an Evo and sprint does not have a better phone than that. I have been waiting for sprint to come out with a better phone than the evo to upgrade but since it has not even been announced yet I doubt it will happen before April 1st"

01/31/2011 09:24:20AM	Agent (Chris C): "Letters sent Jan 21 to Premier account regarding program update to S|P Gold and S|P Silver. If no changes made to this account after 1/1/11, it will be S|P Silver effective 4/1/11 and receive all Premier benefits except annual upgrade. Refer to your Premi"

&nbsp	er resources for Gold/Silver benefits. You may go to Sprint for more details.

01/31/2011 09:26:18AM	Redacted: "but that doesn't explain taking away a rebate that is currently available to me, that is just bad business"

01/31/2011 09:27:28AM	Agent (Chris C): "Sprint Premier Gold customers receive all the current benefits of Premier, including annual upgrades on 1 line per qualifying plan (or 10+ years service). All other lines on a Premier account currently are upgrade eligible every 22 months under Sprint's N"

&nbsp	ew for You Program.

01/31/2011 09:28:18AM	Session Ended