yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] :
so i spoke to sarah on the phone today from Dan's office, and she basically said there is no information about 3g speeds except they are working on it. i find it hard to believe that there is no more information. the engineers must have some sort of clue what is going on. maybe it's a bunch of birds nests everywhere.

i also complained about my replacement phone that was sent to me through the mail by someone i only spoke to on the phone. this was a couple months ago, and now im getting screen separation and hairline cracks at the top by the power button and on the left side halfway down. this woman told me they can't send phones through the mail, and i quoted the email address SprintReplacementPhones@sprint.com - she then said oh well we can't do that anymore, you have to go into a store. she directed me to a store on the south side of chicago (haha) and told me i would have a 1.5 hour wait until they could diagnose my phone. i said i didn't want my phone fixed because it was a poor refurb and she said that was my only option.

we didn't even get to 4g speeds and their maps not representing true coverage. i am sick of the games from sprint on the phone and over email. if you are upgrading your network tell us. don't make me explain my issues repeatedly on the phone and send me to stores with worthless people who say my phone has water damage from the humidity in my pocket when the stickers clearly show no damage.

i walked into verizon and saw the thunderbolt came out today. first lte speedtest in my home where sprint gets 300kbps down on a good day? 6000kbps.

i know the verizon 4g network will get saturated eventually too, but i trust them to actually have a solid 3g network nationwide, and im going with a 400minute 500text unlimited data plan for $39+$10+$29=$80+ miscellaneous fees and taxes.

bye sprint. i won't miss you.
[EVO 4G General] CheesyNutz:
bull**** i just got another replacement from sprint for my screen pulling apart and really messed up touch screen light bleeding ALL the way around the phone ETC ETC i had the new one in about 14 hours
[EVO 4G General] Product F(RED):
Here's what I noticed. The towers by my house seem to definitely be fixed. However the ones by my gf's house (some) seem to be messed up. I remember when running SpeedTest before they fixed the issues, the server would always be Wichita, KS. When they fixed it, it correctly displays New York, NY. The one(s) by my gf's house outputted 160 kbps down and 1.7 mbps up (seriously?) and displays St Louis, MO. I think someone f*cked up some settings, not a capacity issue. With CDMA, if there was a capacity issue, we'd all have low signal (higher capacity = more stress = lower signal, aka Cell Breathing).

EDIT: Wow...just like I told them, it's happening again. It's 10 pm and I'm getting like 130 kbps both ways....
[EVO 4G General] 2k4mach:
wow your ISP sux bud lol.

my home connection is 20meg down 2meg up. with wfi on the evo it will see 12-14meg down and 2meg up.

oh yeah i did get a free airave today to help resolve my speeds haha, they didnt really say much when i said what about my speeds when i leave my house. They really need to just give me a straight answer, im getting sick of BS runaround. i hopped on 4G this afternoon/evening...........500k is all i could muster no matter what my signal strength was.
[EVO 4G General] str8chillin1805:
Worked absolutely perfect...youtube plays smooth in hd and using speedtest.net app went from 1.45down n .53up to 2.36down n .66up on 3g network...i used absolute system tools to change host file...thank you

Sent from a guy on an Evo w/ MikFroYo 4.5
[EVO 4G General] Product F(RED):
I just walked into the Verizon store by my house. There's 4G LTE in my area. 12 Mbps down was kind of impressive because that's what I got on WiMax. It got 30 Mbps up. Holy ****. I'd never pay their ridiculous prices but DAMN.
[EVO 4G General] dirkyd3rk:
Never. I wouldn't give the big red not 1 cent; their plans are just ridiculous for indv/family lines not mention 10 bucks per 5 gb you go over your data plan(I think).
[EVO 4G General] :
im on Verizon now and I'm using google voice for unlimited text, so my bill is $39 for 450 minutes and $29 for unlimited data. no limits, overage fees, or extra data charges. $70/mo isn't bad if you don't really use voice and can handle not having picture messaging. i thought verizon was expensive too, but in certain situations it might be a decent option.
[EVO 4G General] thaprinze:
I've been noticing this steady decline in data speeds for some time now. I've been living & working at the same place for over 5 years now. With my Treo 700wx I used to be able to stream music from home to work (50 mile route) & it MAY have cut out once. Today I can't go 5 miles without losing connection & dropping to 1xRTT.

Anyway, it's obvious that TONS of people around the nation have been experiencing this issue & Sprint has kept quiet regarding the subject.

My solution?

Let's try to make some noise regarding this issue & see if Sprint will respond. I've collected the following set of URL's to multiple forums, all discussing this same issue. I ask that you all write a quick email to Engadget along with these URLs. If enough of us send in the email they may pickup the story. Hopefully if they do, Sprint will respond. Thanks for your time & help! :D

** Best ones **

http://www.sprintusers.com/forum/showthread.php?t=218185

http://xdaforums.com/showthread.php?t=933900

** Other similar complaints **

http://xdaforums.com/showthread.php?t=977892&page=2

http://community.sprint.com/baw/thread/34011?start=90&tstart=0

http://community.sprint.com/baw/message/270747#270747

http://community.sprint.com/baw/thread/46049?start=120&tstart=0

http://community.sprint.com/baw/thread/57315?tstart=0
[EVO 4G General] jblazea50:
So you were able to get out of Sprint without paying ETF?
[EVO 4G General] :
nope. im so unhappy with Sprint i can't even explain what a frustration this has all been. just spoke to an escalation manager in the cancellations department. im two days into my new billing cycle. she will not credit any of that $90 back to me nor will she waive the $140 fee i owe. she had the audacity to tell me i had used 10GB of data within the last two months and "that's a lot for a phone." i asked her why the amount mattered on an unlimited data plan, and she said "your issue is with data and you use an excessive amount." i told her i use it at work where i can get a 4g signal, and she said she can't waive the fee. if i ever hear any of my friends suggesting they'll try Sprint ill tell them what i went through.
[EVO 4G General] Hrshycro:
Since I switched to the MIUI rom, I've found that 80% of the city is actually 1x!!!!!!!!!!!!!!! Their map says its all 3G!
[EVO 4G General] Product F(RED):
Call Sprint and tell them that. At the very least, they'll let you out of contract without an ETF. Tell them you used an application to show you because you're aware the phone is programmed to show 3G no matter what.
[EVO 4G General] skillzo1:
Is there an app that will show the same unrooted though?
[EVO 4G General] Hrshycro:
I'm going to! But it just started happening this morning, and keeps flipping back and forth...so, they might be upgrading the towers today.

Ill definitely call them next week about it, if its not fixed.
[EVO 4G General] mikel719:
I don't know what sprint did but today my internet is working, went from 20kbps down 30kbps up to these..

I'll see how long they last.
[EVO 4G General] CheesyNutz:
With the leaked new phones sprint better get there heads outts there ass

from my phone duh
[EVO 4G General] Product F(RED):
Definitely. I wanna sell my white Evo with the official Sprint 2600 mAh Extended battery, 2 extended battery doors, and a rubber case for $300-$320, the maybe pay the difference for buying the phone outright. That's if Dwayne doesn't give me my free upgrade. I'm still Sprint Premier until April 1st (then I'm silver), meaning I would get the upgrade if they weren't splitting it, so what's the big deal?
[EVO 4G General] CheesyNutz:
With elixir my data signal strength stays at 29% 90% of the time

from my phone duh
[EVO 4G General] DarkManX4lf:
My 4g speed has dropped ...it was like almost 980kb/s .....now its 300kb/s ....this is in NYC btw.
[EVO 4G General] mi7chy:
Ditto...

Sprint 3G has extremely slow and useless at home. Even at work with good signal 5/6 bars it's the same.

Sprint 4G is useless at home since I'm in one of their many coverage holes. At work I've noticed it's been much slower than it was before they official rolled it out to the area. Apparently, they're experiencing tower or backhaul issues.

To satisfy my data lust I picked up the HTC Thunderbolt along with Verizon $39 450 min plan (no text since I use Google Voice text) and unlimited LTE $29. Through work discount I got 22% off service, $50 off phone and waved activation. Not only throughput but latency have been very good. Knowing Verizon they probably engineered and built out their network very well with huge back haul to accommodate their over services such as FIOS fiber home service, IPTV, etc. Their use of 800Mhz for LTE is better for penetrating objects/buildings which is an issue with WIMAX 2.5Ghz.

Just performed Speedtest to San Jose CA and getting 80ms latency (WOW) and 12981 kbps down. Withholding upload stats until Speedtest update their app as it's currently measuring how fast it dumps file to the phone's huge internal receive buffer instead of transferring from phone to speedtest server.
[EVO 4G General] dougdascenzo:
My 4G is fantastic in Minneapolis but 3G had been awful for months.
[EVO 4G General] Product F(RED):
Does anyone else get mad when they see people testing data speeds on Verizon and AT&T (and even T-Mobile) and talking about how 3-5 Mbps is normal for them on 3G? I mean even when the service is working fine on Sprint, I only get like 1.5 Mbps down tops, on average (and this is rare). It's not "you get what you pay for". Paying Verizon's ridiculously high prices won't necessarily give me better speeds, but if T-Mobile, the lowest-ranked carrier can do it, even without HSPA+ (my friend has a Nexus S I ran SpeedTest on), why can't Sprint? It makes me mad that we're stuck with such ****ty speeds even on a good day.
[EVO 4G General] miguelfp1:
definitely. I miss how fast the network was when I had my Touch Pro, I used to average like 1.5 to 1.7Mbps... Now it's 300 to 600 kbps (600 on a GREAT day)
[EVO 4G General] Hazelfoot:
I consistently pull 60 kb/s download speeds, 120 if I'm lucky.

Not even worth having the phone if thats all I get. I'm only 25 miles outside of St. Louis and can't even get 3G coverage.
[EVO 4G General] burrman:
Cant complain here,

I'm getting an average of 1.6Mbps down and 350Kps up.

Its approx the same as my dsl to the house is.

not super lightning fast but ..... fast enough.

And I'm way up in the mountains, in the middle of nowhere, just south of Heaven.

..................................

Phone: HTC Evo 4g First addition

Kernal: 2.6.32.27-netarchy-toastmod-4.3.2-cfs-nohavs-nosbc-noUV

Build: Koni's ELITE Series II

Recovery: Amon ra 2.3

Battery: Platinum 3500Mah
[EVO 4G General] Product F(RED):
The tower by my house generally outputs better speeds, but will also slow down to around 150 kbps randomly. And they keep telling me to email them data from EPST. I'm running CM7 now and I don't feel like Nandroiding back and forth because they don't want to look at the tower themselves. I'm sick of this problem. I'd put up with it if they would offer me something.
[EVO 4G General] RichTJ99:
Just another crappy data speed post. Nothing I can do about it at the moment though. I also expect it to get worse once sprint adds on some extra great phones (with more people using the same small resources).
[EVO 4G General] CheesyNutz:
Emailing the lady back I have been talking too engineers have not called and my phone has been in 1x for 3 days the phone has major light leakage around the bottom of the phone . Be my 5 swap out. My daughters shift is in and out of 1 x same with my wife's blackberry .. this is getting real old

from my phone duh
[EVO 4G General] CheesyNutz:
Update talked to the lady again and she was nice as all ways . Told her the engineers have not contacted me . She checked my account and was shocked to see that the ticket was closed .?? I.told her no my phone speed is still at a snails pace and now my wife and daughters is as well. She said that she was going to send it above tech supports level ... what ever that means. I asked about my phone she I'm have lightbleeding again. Told her I wanted a new in the box and this wasn't to much to ask for since I'm a long time customer and been having the trouble for so long . She said she would look into it . Also emailed her a quote I.had gotten for 3 thunderbolts and contract with just about the same features for about 10$ more a month . Told her I didn't want to jump but I would and that I did not like paying for " permium data that I can't use .

I'll wait and see what happens tomorrow after 4:30

from my phone duh
[EVO 4G General] Hrshycro:
well, 1x stopped for me Friday night, so, maybe tthey were updating the towers or something.

My phone is also showing light leak at the bottom, too. Just started a week ago.
[EVO 4G General] aimbdd:
mine has always had light leak, i kind of just gave up on getting a perfect phone after verizon refurbs. *Shudder*
[EVO 4G General] Hrshycro:
Well, I've decided that sprint is lying like no other on my area. I have 1x half of the time!
[EVO 4G General] CheesyNutz:
was told last night that there was indeed about problem in my area with NO eta for a fix :(
[EVO 4G General] Hrshycro:
I might call them tomorrow, since I'm not sure if they're updating, or I'm just noticing how much 1x there is (in reality and not on their map) since I've been using MIUI.
[EVO 4G General] jormungand:
i was told the same thing. i've been stuck at 1x for the last 3-4 weeks. none of my sms are coming through or going out at this time, market is unusuable at this speed. really bummed about this.
[EVO 4G General] Hrshycro:
They need to get their **** together, and fast, too, because 3D is coming and their network can't even send a ****ing text message.

I suggest that all people find that app that says 3G or 1x and start checking when you're out and about, because I think they classifies as false advertising, as lest in my area, with what their coverage map says!
[EVO 4G General] jblazea50:
I'm also getting ****ty speeds and Sprint keeps lying. They keep telling me the towers are working as they should and the issue is due to being indoors, but they can't explain why I can get normal speeds after midnight.

I got a message from.them on Monday and I emailed them with the address they left. I specified a time.to call yet they still keep calling early in the morning and saying I should email them with a better time. Seems like they aren't checking the emails.
[EVO 4G General] Product F(RED):
They do tend to call at 9-10AM which is a bit unprofessional. For maybe the 4th or 5th time now, they want me to send them information from the Engineering menu. So here I am flashing back to a Sense ROM so I can grab the data...

This is getting ridiculous. They're only working on the tower by my house when speeds are ****ty in most other places (ie while in transit on a bus) and for the past few days I've been not getting or sending texts like crazy, with no errors or indications that anything is wrong.
[EVO 4G General] 2k4mach:
looks as though they have done something in my area, since about 4pm yesterday my speeds have gotten better. 250-300k with pings of 150-200ms.

So far today the speeds are staying fairly consistent, i guess time will tell. Still not up to there advertised speeds but im happy to not be running on dialup speeds.
[EVO 4G General] iitreatedii:
Bars are for coverage on signal not data...
[EVO 4G General] martuseich:
Probably silly question for most of you here and slight variance from topic for this forum, but I don't know what I don't know. I always have so much more to learn.

Using same WIFI connection, 1:00 p.m., I get the following on my laptop (quadcore intel i7 processor) vs. my EVO 4G using a Comcast server here in town (4 miles away).

Download:

Laptop 14-23 Mbps

EVO 4G 4-7 Mbps

Upload:

Laptop 3-7 Mbps

EVO 4G 3-4 Mbps

I have hit as high as 14 Mbps down / 4 Mbps up in the late evenings on the EVO 4G

I'm assuming part of it's due to the processors in each of the devices?

Why are upload speeds equal to and in fact most times better than download speeds on the EVO? Download speeds on the PCs are always much higher than upload.
[EVO 4G General] Product F(RED):
I can barely text anymore...Conversations get cut off because I just don't receive texts at random moments, even if the person texts me minutes or hours apart...
[EVO 4G General] CheesyNutz:
so i get a call from the engineers last time lol

he ask an if im in the troubled area . i tell him NO im at home and on my wifi ! so my speeds are blazing .

he asked where do i have data speed trouble i tell him EVERYWHERE but my house lol .

told him my phone had been replaced 5 times and never once has any test been ran on my phone . he told me that sounds about right lol ... told him my 6th replacement he said he would call back to test the replacement and for me to run speed test while in out around town
[EVO 4G General] Jjday7:
I have the exact same problem. I will get 1400k in the morning down and after 5pm I'm lucky to see 300k. What a joke. I haven't even bothered calling Sprint because I know it won't get me anywhere. I do have 4g and that is giving me 7 to 9mbps down so that's great but it drains my battery to much to use it all the time.
[EVO 4G General] sitlet:
So I got my bill the other day, and tried to call sprint this morning to get a credit for my data services. I was told by my contact at Executive Services that I could call every month and get around a 20 dollar credit until the issue was resolved.

I had to talk to 4 different supervisors, as they all told me that because I got a 20 dollar credit last month, they couldn't give me another one. One of the supervisors in Account Services actually threatened to TERMINATE my account, because he saw that I used 1.5gb of data last month. I asked him what the problem was with that, and he told me that: 1. I was lying to him about my data not working, even though I told him that's not even close to the amount of data I would be using if it worked, and 2. that amount of data was WAY more than a normal customer would use. So I asked him, how could he be cancelling my account for using 1.5gb of UNLIMITED data. He then told me, and I quote, "Sir, our data services never were, and never will be truely unlimited."

WHAT!!! Isn't that the whole point of the Dan Hesse commercial, that Sprint is the only carrier where unlimited is truely unlimited? I then told him that if they were going to treat me this way, I would be glad to go to Verizon. He then told me my account would be billed the 150 dollar termination fee. I told him no way, I'm not paying that if THEY are the ones who are terminating my account. Not to mention I wouldnt pay that anyway, as they aren't holding up their end of the contract by providing me services that I pay for.

I then asked for his name, and to talk to his supervisor about this. He told me he couldnt tell me his name, and to wait on hold for his supervisor. I waited on hold for 55 minutes, until they hung up on me. I called back, spent another 60 minutes re-explaining my situation, and again, was hung up on and never received a call back. Yet again, I called back, and finally got someone nice enough to have sympathy for my situation, and she agreed on everything I told her about. She gave me a 60 dollar credit for this month.

Sorry the the long rant guys, but I just though everyone should read about the HORRIBLE customer service we deal with. I truely would LOVE to go to verizon, but it seems they wont let me out of my contract ETF free. I even asked to talk to the legal department, and they told me they "dont have one". I will be talking with a lawyer about this, as I don't see what they are doing to me is legal. If all else fails, I'll switch to the verizon prl, and download crap all day long until they do cancel me. Like I said in a previous post, I'm glad sprint admitted there is a network problem, but I cannot wait the 6 months they quoted me to get it fixed. And if they arent going to give me a credit every month, that's the last straw.
[EVO 4G General] gpz1100:
sitlet,

ALWAYS ALWAYS ALWAYS!!!!! (ALWAYS!), get their name, employee id #, and call center before even getting into your issue.

Some reps won't give out their employee id. Ask for the incident ID # then.

I've had one rep ask why I needed this information. Told him for my own documentation. Having given out this info, the reps are usually more careful what they say and do.
[EVO 4G General] RichTJ99:
Whats the app that checks the 1x vs evdo?
[EVO 4G General] Product F(RED):
I just realized you don't need an app. If you go into ##DEBUG# it should tell you, so just say you found out that way.

And my texting is unusable now. I barely receive texts anymore. ****ing great...This **** gets worse by the day...
[EVO 4G General] aimbdd:
mines fine... but it did that texting thing for week before... sprint tried everything to get it to work.. then it fixed itself.
[EVO 4G General] sitlet:
Honestly, thats always the first thing I do. The problem is, when you ask that right off the bat, they know the call isnt going to go well, and therefore will be more likely to hassle you and/or "accidently" disconnect the call.

And when I do ask for their name, they only give me their first name, which doesnt help. And when I ask for their employee number, they say they cant give it out, or just give me a bogus 1234 or something like that.

I would start recording every single call, and I used to, except everytime I would say "let me play back the call from when the rep said this", they say they cant listen to recorded calls, that its against their policy. So it really does nothing for me to record them except for my own listening.
[EVO 4G General] gpz1100:
My experience has been otherwise. Usually they'll present themselves in a more professional manner. As for recording, tell them you're doing it "for quality and training purposes" :D

I suppose if you ask nonchalantly without any indication of any ongoing issue or such in the beginning of the call, they're more likely to give it to you. I suppose if the rep refuses, hang up and try again. Most are willing to work with you to resolve an issue. If they're not willing to offer that info when asked, it's unlikely they'll help you anyways.
[EVO 4G General] Hrshycro:
I don't get phone calls. I bet 50% of my calls never actually get to me and I don't even get voice mails anymore. What the !@#$, Sprint! Also, I call people and they say it doesn't even ring until the 3rd+ time I've called them in a row (hang-up + call back x3). That **** is this? 1994?

I'm going to call tomorrow and start *****ing. If they'd send me another airrave for the house, I'd be fine, because it's the tower by my house that's ****...most of the others in the city seem to be better, but then there's the 1x 50% of the time, too!
[EVO 4G General] Tower1972:
well ive also been suffering subpar speeds as well, and even tho Sprint was the first to the loosely termed 4G, here in Milwaukee area, a friend of mine just got his Thunderbolt, and guess 4G LTE is LIVE here....wth!
[EVO 4G General] Product F(RED):
I have those issues too. Been happening for a few days. The call thing is both ways for me; As in it happens when people call me too. And then conveniently, I don't get ANY of my gf's texts (unless I roam) and with some people, I won't get every other text. It's everywhere I go, not just by my house. I'd know because I spend most of my time outside of my neighborhood.