yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] Hrshycro:
Yeah, same thing. No-calls both ways, no voicemails, no just about everything! My push gmail even shows up 4 minutes after Sparrow dings on my laptop. Google voice barely sends, sprint SMS not sure, since I don't use it very much.

I want out. They aren't providing service worth ****, and if they want to charge for this type of service, it should be $10 a month, total!
[EVO 4G General] dirkyd3rk:
People with t-mobile say they texted and I never get them. Its annoying because my family members send me text and I guess they never come through. I will give you guys a tip though; there's a feature on Google.com/voice that sends you a text or email when you have a missed call. It seems to me because of our **** data/mobile sig not all calls/text come through. I have proof; I get emails in my gmail of missed calls and my phone never rang(this happens alot). Wifi wasn't on and nothing that I know of could be interfering with calls and text coming through. Just a tip idk sorry if its off topic.
[EVO 4G General] Systemfraud:
I've been having **** speeds here in POK, NY since I got the phone on release day... my 3g is barely useable.. at first I thought it was my area, but a friend of mine who has T-Mobile gets awesome speed here, now it seems as if people all over America notice this sluggish thing called 3g from sprint. More like 1x.
[EVO 4G General] RichTJ99:
im running CM7, is there a way for me to check 3g vs 1x?
[EVO 4G General] sitlet:
With CM7, the status bar will show whether you are on 3g or 1x.
[EVO 4G General] 2k4mach:
LMAO, Christie from Dans office just tryed calling, phone never rang. I try to return the call immediately and I get her voicemail, yet it wont let me leave her a voicemail.
[EVO 4G General] 4redstars:
just ran a few speed tests in downtown chicago near the Sears (i won't call it willis) tower..

All kbps

Down 155 Up 14

Down 252 up 13

Down 7 up 1776

down 16 up 18

down 220 up 4

the third test was weird...but this is my normal service now through sprint. so upset.
[EVO 4G General] sitlet:
As you are in a more populated area, does this happen with all sprint phones? Can you check with your friends/coworkers, and have them run that speed test too? Where I live, I'm literally the only one with sprint, everyone else has verizon, and I cant check to see if it happens with everyone.
[EVO 4G General] 4redstars:
that is what I'm trying now. waiting for responses...but the worst part about it is a few months back my phone had great 3G speeds
[EVO 4G General] Product F(RED):
I live in Brooklyn, NYC. I don't care if capacity is the issue; They owe it to all of their customers to fix the damn thing. It's been almost 3-4 months now.
[EVO 4G General] skillzo1:
I wish i was at CITA i would of brought this issue up and blew up sprints spot hardcore.
[EVO 4G General] Product F(RED):
Another call back from Dwayne @ DH's office. Same ****, same excuses. "Tech support says they got your email and they're still investigating if there are any network issues. In the meantime you should go see if there's anything wrong with your phone".

That's such bull****. I should go confirm what I already know, that there's nothing wrong with my phone, just to kill some time. This is my 3rd Evo, and I fought hard with the same people to give me a brand new one because the refurbs they gave me before were more f*cked up then the original one I had (they're not even refurbs!). So I asked him, "So let's just say I go into the store and they say there's something wrong with my phone, what's going to happen? Am I going to get a brand new phone, because I went through two messed up "refurbs" and I know Sprint's track record with lack of quality control". He said they would swap the phone but he can't guarantee it will be no.

So no, you know what Dwayne? Screw you. THIS IS A NATIONWIDE ISSUE. Stop telling me "I cannot promise this" and "I cannot guarantee that". GIVE ME SOMETHING. Everytime he calls me, "They're still investigating...so when can I call you back?". I can barely text message anymore, and I can barely receive phone calls. And my data is slow everywhere I go. Meanwhile people on AT&T, Verizon, and T-Mobile are getting 3 Mbps on average, on 3G.
[EVO 4G General] skillzo1:
Well sprint just called me back...some good news....they are allowing me tobcancel one of my lines out of 2 without an etf. Wich i think is fair as the other line is my moms and she doesnt use the internet. So i wouldnt know if she has the same issues. I would imagine she does but doesnt even know it. I really want to stay...but dont know if i can.
[EVO 4G General] Product F(RED):
I want to write to Consumerist, but then Sprint is going to say they're working on the problem and nothing will change. I'm really pissed off that I'm stuck in this situation. It's not like I even want to leave Sprint, because frankly all the other carriers suck (except maybe T-Mobile depending where you live).
[EVO 4G General] Systemfraud:
And now they're owned by att! I agree with you though.. we can only hope that they're doing something about it.
[EVO 4G General] Hrshycro:
That's not going to happen. FCC said QFT, Att. Lol.
[EVO 4G General] 2k4mach:
my speeds are back to being ****.

getting anywhere between 3-15k up and down the past couple days.
[EVO 4G General] Product F(RED):
Just emailed Consumerist with my issue and links to a bunch of threads. I stated my own problem, but I made sure to say that this is a nationwide issue.
[EVO 4G General] Hrshycro:
Thank you!

Just tried all of the new PRLs that the one Guy posted in dev, but I get exactly the same speeds.(maybe a. It slower), except I get 999ms ping with them..

Back on the sprint one. I don't ever get 400 in town today...I for 1500 last week. The ****, they throttle!!!
[EVO 4G General] Product F(RED):
Yeah. Sometimes I'll get up to 900 Mbps in any particular location, but then run SpeedTest a few more times and get 200 Mbps or lower from then on.
[EVO 4G General] Hrshycro:
I'm guessing sprint has never had a woman in bed, and if it did, it was probably so slow and inconsistent, she fell asleep waiting for it.
[EVO 4G General] mikel719:
Well played sir!
[EVO 4G General] Product F(RED):
I'm going to assume they're going to put the issue up on their site (Consumerist). I just got an email back saying "Thanks for the Tip, We appreciate it!". I didn't seem automated because last time I emailed them about an issue, they we were exchanging emails back and forth.
[EVO 4G General] Product F(RED):
That doesn't make sense. Why don't they just tell us that then? I keep getting "we're looking for a by problems" and even at one point "we were unable to recreate your issue". The very least they could do is LIE and tell us they're upgrading them but that's not even the case.
[EVO 4G General] Hrshycro:
remember, you're talking about w company that's never got a girl in bee, thus, sucks as lying and mist about everything else. ;)
[EVO 4G General] Hrshycro:
Stopped at another store and of course, the Guy said nothing was wrong, but after I started talking to him, he said it was Quest's fault...they're not very into putting on new T1 lines to the towers, so this upgrade has been going on for the past 6 months and they're waiting for qwest to get their **** together.

Makes sense...he said most is half done, so that's why texts are late and calls never come though.
[EVO 4G General] gabyzmj:
Didnt work for me either. Sill get about 300 kbps.
[EVO 4G General] Shushunmire:
I just emailed the consumerist as well with my diatribe. Here it is

It seems with Sprint's recent success with the EVO 4G, the Epic 4G, and the EVO Shift 4G, their entire 3G, and 4G network is crumbling. When I first got my EVO almost a year ago, the data speeds were nothing to write home about (1,000-1,500kbps MAX for 3G. ATT users typically see 3,000KBPS), but they were sufficient. However, it seems lately that I cannot get good 3G, or 4G speeds ANYWHERE. My wife and I both own EVO's. We live in Saint Joseph, Missouri. 3G Coverage is all over, and Sprint is just starting to test 4G. Our 3G speeds on both our phones, and the phones of several friends are now bordering on dial up. On a GOOD day, we will get approx. 350-400kbps down, 500kbps up. On average however, the speeds barely break 100kbps. Our 4G speeds are not much better. With full bars of 4G, we get what we SHOULD get with 3G (Around 1,500-2000kbps avg. I got 4,000kbps ONCE, at 2AM.) We have tested this in our home town, Kansas City, Missouri and St. Louis, Missouri. This is not a localized issue.

There are NUMEROUS topics, and posts about this issue all over the internet. The one that seems to be the biggest is one over at the XDA Developers forums. Here is the link http://xdaforums.com/showthread.php?t=933900

The thread I linked you is over 70 pages long... At current there are 772 replies in this thread, most of them detailing almost the exact same situation.

Sprint will NOT acknowledge the issue. Their typical response is, it's your device, or this is the first I've heard of it. I went into our local Sprint store monday last week, and asked about the issue. I was told "This is the first I have heard of this, have you thought about calling our advanced technical support?" Then I waited 2 days and sent a friend in, who got the exact same rep, and the exact same response. Sprint knows that there is an issue, but they refuse to do anything about it, and refuse to credit for it.

Don't get me wrong, I LOVE Sprint's voice service, and their pricing, but in this day and age, a company needs a good data network to satisfy their customers, and Sprint is not delivering. Please get this out in the open and put some pressure on Sprint to actually do something.
[EVO 4G General] Product F(RED):
WTF, the guy I spoke to on the phone said all towers have T1 or better!
[EVO 4G General] androidrookie84:
I'm here in Ohio and only getting 119 k dL and 152 up,so this is a nationwide thing with slow data speeds
[EVO 4G General] Tower1972:
Todays results at 4:45 pm with Milwaukee as the testing server (tested from Brookfield WI)

.12 down

.45 up

this is pretty rediculous when I cant even stream radio at work let alone do much of anything else. I know Sprints been slammed in the past for having a poor selection of phones and so on, but seriously, why keep bringing out newer and better phones when the current network is subpar to say the least. Hopefully with the money they stand to make with more subs they will actually do something about this (along with the posted article linked above)
[EVO 4G General] NYCguy2020:
I'm giving them another 3 weeks,if they don't get their s*#t together i'm out. it's freaking ridiculous when T-mo's 3g is almost as fast as sprint's 4g.:mad:
[EVO 4G General] CheesyNutz:
what part im in ohio as well and my data is about that or worse
[EVO 4G General] Hrshycro:
Well I don't know where your sprint towers are located, but I can see why qwest doesn't want to lay new lines to some of their towers here...some are in horrible locations!

Oh, and this is strange...since yesterday afternoon when I switched back to myns to flash those new verizon prls, they didn't work, so I updated to the latest sprint prl, then left, well after I got home and this morning I'm getting 400 400 pretty consistently...double what I've gotten (at the fastest points) in months at home.

I still want 600 to 1400, though.
[EVO 4G General] Product F(RED):
Everyone email tips@consumerist.com with your issue so they'll run it on their site.
[EVO 4G General] jblazea50:
How do you install/update to verizon prl and use it? Also, where is the verizon prl?

Thanks
[EVO 4G General] radiowatcher_06:
Here you go

http://xdaforums.com/showthread.php?t=696073
[EVO 4G General] Product F(RED):
It's definitely on Sprint's end. I'm having the same issue here in NYC. Everywhere I go it's like 200 kbps on 3G tops. Today I was stuck at 50 kbps. And in some places where I normally get bad speeds, it shot up to almost 2 Mbps.

Here's what's weird though, Speed Test (the app) seems to think I'm in Kansas or Tennessee or somewhere in the midwest like all the time. And it's not the phone because when I pull up Maps, it locates me just fine. And over Wifi, the Speed Test app sets itself to New York, New York. It's weird because in the app it even says New York is hundreds of miles away from where it thinks I am because it lists server distances from where it says you are.

I don't know what's going on but Sprint better get their **** together. It's been like this all month. And I refuse to use 4G because WiMax sucks monkey balls.
[EVO 4G General] mattykinsx:
Sprint has told me that they have been having some nationwide issues that will be resolved "as soon as possible".

It sucks but it happens.

As long as it's fixed and running better than ever, and if it lasts for too long they give me some credit on my bill, I'll be satisfied.
[EVO 4G General] johnnymcmahan:
REALLY???? They admitted to a problem...I find that hard to believe. I talked to them twice this week, and they only stated that they show no other complaints and there are no problems with the towers. After refusing to reset my prl for the 78th time, they state that I must take my evo and my wife's hero which are "coincidentally" having the same problems at the exact same time, to the sprint store to let one of their remarkably adept techs fix the problem or give me new phones.

I DON'T WANT NEW PHONES....I WANT WHAT I PAY FOR!!!!!

sorry for the rant...I will go away and suck my thumb now
[EVO 4G General] Product F(RED):
Yeah they told me there are no reported issues. I made sure to say that it has nothing to do with my phone. They said theyd put in a ticket and call me back.this was 3 days ago. No callback.
[EVO 4G General] johnnymcmahan:
Yeah they created a ticket for me also...they promised to have a senior tech call me within 24-48 hours. Yeah, that didn't happen. I am tired of this shoddy service. Is there literally nothing to be done about it?
[EVO 4G General] Product F(RED):
If they had the decency to say that they have no idea what's causing it and that they are working to find out, I'd feel better. I don't care if they credit my account, I want usable data speeds. It's bad enough that I get full service right outside my house or by my window, yet the signal won't come inside. And somehow Verizon phones get full service even though they're on the same frequency.

I don't like to be a prick to people, but until I get some answers I'm gonna call back. 50 kbps is not 3G. I should be around 1 Mbps, and even that is rare for me since I've been with Sprint. And this is NYC, so wtf.

In the meantime, just so we can see how widespread this issue is, everyone say where they are. Brooklyn, NYC.
[EVO 4G General] NYCguy2020:
Queens,NYC here.3G speeds have been horrible for over 2 months now regardless of where i am...i'm talking speeds under 150 kbps wtf!!!! I've done countless PRL and profiles updates to no avail,so i know the problem isn't with my phone.

I've started using the verizon PRL a few days ago and i'm getting speeds between 1800-2500 kbps consistanly even inside my house.
[EVO 4G General] 2k4mach:
i agree, san antonio/helotes, TX

your 50kbps would be great for me. i usually average half that whether ive got a full signal or low to medium signal.

heck last night i was able to get a whopping 42kbps when i was at a gas station across the street from a Clear tower, flipped 4G on and got 2megs :rolleyes:
[EVO 4G General] Product F(RED):
It's not just the speed lol. The latency is an issue too. I'm talking 800 ms ping. Yes, 800.
[EVO 4G General] NYCguy2020:
This is unacceptable.I don't know what's going on with sprint,but they gotta fix their s*#t soon...it's getting ridiculous!
[EVO 4G General] mattykinsx:
I have no reason to lie, I'm a Sprint customer but I don't work for Sprint, never have, nor do I profit from misleading you.

I do want to update:

I just talked with Sprint because the issue is still there after I was told it would be resolved yesterday.

They acknowledged that there has been an ongoing issue with 3g speeds.

They checked and the open ticket says it should be resolved by the 22nd. [2/22/11]

I will be refunded $35 off my bill, as the issue has occurred for 7 days[including the next two when they say it to be resolved].

I think something very important to note is that when you call *2 you should be kind and courteous but still stern.

It is not that specific person's fault that there are issues and if you treat them with respect they will respond in kind.

I can tell you personally, when I worked at customer service for a different company, that I did the bare minimum for a person that treated me like I'm not a human being merely because of issues they were having.

Your best bet is to call and ask to speak with an advance tech person.
[EVO 4G General] GatoEnFuego:
Think about what SMALL percentage of their customer base is savvy enough to root their phones, then what SMALL percentage are brave enough to do it, then what SMALL percentage are willing to risk using Verizon's PRL. It's a drop in the bucket and if they are willing to put in the effort to close this loophole while leaving their 3G network it total disarray...well...honestly that sounds like something Sprint would do. You have a point sir.
[EVO 4G General] mattykinsx:
Actually, Sprint probably doesn't even care....it doesn't hurt their network...and they still get the money...hell it helps their network with one less user.

Verizon is the one that would care.

You're getting their 3g for absolutely free.
[EVO 4G General] Product F(RED):
Wrong. Once you go over 300 MB of roaming, it starts costing Sprint. Do it for 3 months and your account is terminated.
[EVO 4G General] mattykinsx:
Well, then it only hurts their contract with Verizon because it hurts Verizon.

Thus, Sprint doesn't care, Verizon does, forcing Sprint to via the contract they have. :p
[EVO 4G General] GatoEnFuego:
Sprint does care because they have to PAY Verizon for all the roam charges. They will cancel your account. My point is, they're not going to make a big deal about the ETF on the relatively few accounts they have to cancel due to roaming. If there were a free market app anybody could use and obtain the same results, then there might be enough of a widespread problem that it would be worth the effort.
[EVO 4G General] mattykinsx:
I doubt that very highly.

My guess is they just don't know that people are doing this and how easy it is to do.

Trust me, cancelling you without you having the pay the ETF is losing out on money for them.

So of course they care.

I just think they are ignorant to how it's done and the fact that it's sometimes done to get out of contract for free.
[EVO 4G General] GatoEnFuego:
Easy? If you tried explaining the steps on how to install this Verizon PRL to my 60 yr old mother or my technology retarded sister-in-law they would just give you a blank look. Drop in the bucket... There is also proven cases where they cancel without ETF.
[EVO 4G General] androidrookie84:
Toledo
[EVO 4G General] Hrshycro:
Well, retentions wouldn't do ****, since we already have an airave. I explained what I found out by talking to the local stores yesterday and they still weren't willing to anything...not even a bill credit for their service barely working.

Now I'm going to talk to tech support and explain this **** to them, then get the canned responce.

After this, I'll email consumerist with my results/sprint corp. is lying and isn't willing to do **** about their half-updated network!

EDIT:

I just remembered reading this a few years back: Consumerist

703-433-4401

It's a special help/hot line that Sprint made because they got tired of everybody calling their Executives' personal lines.

So let's all try calling that tomorrow - it seems that it's still working, just has normal business hours. I hung up after 15 minutes on hold for tech support. Retentions probably transferred me so some dept. that doesn't even excise, instead of tech support.
[EVO 4G General] Shushunmire:
I think an Executive Email Carpet Bomb may be in order if this doesn't work.
[EVO 4G General] Product F(RED):
I've tried that when I had issues with their refurbs, but it's not as high as "dan@sprint.com" goes. In the end that number didn't do anything for me, but the people at Dan Hesse's office, after arguing back and forth what constitutes a "refurb", got me a brand new Evo.
[EVO 4G General] Product F(RED):
People who have done that have gotten cease and desist calls.

Also, this is old but evidence of Sprint throttling:

http://explainthefee.com/2010/06/11/data-throttling/
[EVO 4G General] pottyvick:
Surprisingly my speeds have been improving since I last posted. I am not getting between 500 and 1200 on a regular basis. Maybe phoenix got fixed.
[EVO 4G General] Hrshycro:
I figured I'd work by way up...since now I have some actual proof that yes, this area is having big problems and it's not just me.

I just want some bill credits until it's fixed...did you get to keep your old evo/sell it on craigslist?
[EVO 4G General] Product F(RED):
No. The people in the store by my house agreed that my original Evo had some defects (weak Wifi, top LED on back flickered then burnt out, super loose volume rocker) and were ok with it being rooted since those were hardware issues. I paid $35, got a "refurb" a week later since they had to order it. It was an 0002 with light bleeding, screen bleeding, screen separation, weak wifi, and a super stiff (higher than normal) volume rocker. I tried customer service several times. I was lied to by a rep on chat that I would be given a brand new one for my troubles (I saved the chat and emailed it to dan@sprint.com to further my case) and after fighting with them that what they're selling as refurbs as not actually refurbs, they agreed to team up with the store by my house. It was really the manager at the store that felt bad and gave me a new Evo, in exchange for Sprint giving him 2 refurbs for it.

Interesting though, they said that phones that are returned before the 30-days are put back in stock without being looked at (they are assumed to be in good condition). They also said that the phones are not gutted and fixed/have parts swapped for new ones; Only what is reported is looked at. Which is stupid because at stores, employees only need to report one issue to have the phone replaced, even if there are multiple issues.
[EVO 4G General] Hrshycro:
Wow, well I do have a launch day evo, but haven't really experienced any problems, besides the cracks by the vol. and power button. Well, actually, returned the 3 launch day evos because of the screen leakage (which 3 other people probably got as refurbs), so we have 3 evos from a month after launch.

I just want faster 3G, no more no-calls, and their service to ****ing work, since I'm paying for it and not getting what they're advertising! So bill credits, new phones, or no etfs...another airave for the house might make me shutup for a little while, too.
[EVO 4G General] Product F(RED):
I have an Airave but I use Vonage for my home phone service and they conflict. On top of that I only have a 3 Mbps / 768 kbps connection (even though there's a Verizon building 2 blocks from my house...WHERE'S THE FIOS?!), so I can't afford to have them fighting for bandwidth. I would love new phones, although I doubt they'd give them to me (4 lines, not counting the Airave). I doubt they'd even give one line. The fact that I wasn't even offered anything says a lot. I just get a call every week from Dwayne at Dan Hesse's office telling me they still don't know what's wrong and "What's a good day and time to call you back?". Every. Goddamn. Week. I'm sick of sending data to tech support and I'm sick of waiting for phone calls from someone who can't help me. I don't even want to leave them, because their pricing is better than most and they're getting the Nexus S. If he told me, "well...I can offer you a Nexus S", then I'd take it and shut up.