yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] Hrshycro:
There's a reason why they're behind all of the other carriers. They don't know **** when it comes to their customers. I know people still on their old billing system, and every month, their bill is ****ed up with tons of random charges, changes, ect. They billed one family 3 months in advance for some reason, then said that they, the customer, had called and requested that. I mean, wtf, who in their right mind would give this company money more than a day early?

I'll see how far I get by saying that I've been to 3 local spring stores, so far...

There's always small claims court, too.
[EVO 4G General] Product F(RED):
It might be worth mentioning that as a 19 year old college student whose dad is paying the bills, there's not much I can do in terms of leaving them or whatever. My dad is sick of hearing me obsess over my phone and talk about Sprint this, Sprint that. I just want to be compensated with something that benefits me and I want the issue to be fixed. I think that's what everyone wants. Yet they continue to deny it's a nationwide issue even though it's all over their own damn message boards. They got a "Most Improved Customer Service Award" for 2010 that I believed because, coming from AT&T, they are a lot friendlier that the people at AT&T were. But they need to get their heads out of their asses. No one knows their ****. I get conflicting answers every time I call them. Once, this woman at Tech Support even told me my data is slow because I have "too many apps on my phone". When I told her what she was saying made no sense, her defense was "Ok."
[EVO 4G General] Hrshycro:
Yeah, I'm a 19 year old college student, too, but if I leave, the price of the other two lines won't go up that much. Right now, we split the bill, so mine is usually $50 a month, which isn't bad, but I want the data to work.

I got the "Okay" a lot when I just talked to the lady in retentions. Didn't even act like she had a clue about what I explained that the local stores had explained to me.
[EVO 4G General] Product F(RED):
All I know is that for staying with them even after this all this, we deserve compensation. I even put that in one email I sent to the guy I'm dealing with and he totally side-stepped it and never mentioned it.
[EVO 4G General] Hrshycro:
I agree, the least we need is some bill credits for this.

Gotta be direct with those questions...just skip everything they reply with, then reply with exactly what they side-stepped.

I know companies that will credit you $5 once a month, just for calling!
[EVO 4G General] LargePrime:
Tell them to start paying you.

You are spending time and money helping them fix their network. They should take money off your bill every time they call.

If they do not have a fix, then have them just credit the bill, send an email saying they do not have a fix yet and when they plan to contact you again.

And tell them that the amount of the weekly credit starts at one dollar, and goes up by one dollar every week they cannot fix this issue.
[EVO 4G General] Product F(RED):
In that case they owe a lot of money. I first emailed them Feb 23rd even though its been happening since January.

Sent from my PC36100
[EVO 4G General] CheesyNutz:
So I finally got a call from the engineer again. This Guy had me do a few test on my phone ( first time ever) . So he said the test was crazy low on the speeds and super crazy high on the ping. He sent the data to his boss and emailed me a copy as well. And then told me sprint has been throttling my area because of the towers being over loaded majorly. And sprint's giving me back 30$ from my bill for the next 3 months

from my phone duh
[EVO 4G General] sitlet:
Hmmm. Seems Dan Hesse is a big fat liar in those new commercials where he says sprint will never throttle...

Well at least they are being honest with you finally. Still doesnt make it right, but its a start.
[EVO 4G General] CheesyNutz:
yea i was kinda speechless when he said that lol
[EVO 4G General] gpz1100:
How many people are really going to be as persistent as some on here.

99.9% of the public will think it's just many users on the towers, thus the slow speed. That is part of the problem, but also, sprint is probably trying to control their out of network bandwidth costs too. This afternoon, chicago, ran a number of speed tests, 200-500 kbps down, and under 200-300 kbps up. Barely better than entry level dsl. Enabled 4g, and was getting 4-7 mbps down, and 800-1000 kbps up. Very reasonable.

Maybe they're just trying to get more people to move over to 4g.
[EVO 4G General] Product F(RED):
did you get his name or anything???
[EVO 4G General] CheesyNutz:
ive had a few beers since the convo but i want to say Dan or Grieg

he will call back in 3 days
[EVO 4G General] mic.mayorga:
i was home over spring break in sacramento, speeds were good, like 1.8 down.

i came back here to san luis obispo and my speeds suck 8====D again
[EVO 4G General] jormungand:
i couldnt take it anymore, i jumped ship.

anyone interested in an 002 evo with OEM battery, Extended quickshippers battery, and otterbox? i'd rather let someone on here have a crack at it before going onto ebay.
[EVO 4G General] DarkManX4lf:
This would be the case if 4g was offered in all markets and if using 4g radio does not use as much battery.
[EVO 4G General] skillzo1:
Good luck men....im back to verizon and ordered my tbolt as of tomorrow. Wish i could of stayed. Evo is fs now.
[EVO 4G General] 2k4mach:
problem is that 4G is real spotty. if you look at the map for san antonio it shows pretty good coverage over the entire city but its actually very spotty.
[EVO 4G General] Product F(RED):
My girlfriend has it; You're gonna be disappointed :( First of all, 4G is automatic; no on/off switch. You have to manually turn it off via the Diagnostic menu (or some other hidden menu). Secondly, the stock battery is only 1400 mAh. It's a slightly faster, wider Evo with Sense 2.0 and HTCSense.com features disabled.
[EVO 4G General] Product F(RED):
Also, can everyone email tips@consumerist.com if you haven't? So far me and someone else have emailed them and they haven't run the story.
[EVO 4G General] tx_dbs_tx:
I'm willing to bet that Sprint is purposely throttling 3G as previously mentioned. I know for a fact that Sprint's 3G used to be faster than Verizon! The reason Sprint is throttling could be to control tower loads or for a number of reasons, but it should be throttled on an "as needed" basis and should also not be so slooooow tha it's barely usable. Which makes people want to slash their wrists or jump ship to a carrier that has properly working data speeds.

This is BS Sprint!!! Sprint needs to keep 3G to a BARE MINIMUM of 1.5mbps down\750kbps up. Why sell smartphones with front facing cameras when your

3G data speeds are NOT capable of streaming video chat sessions let alone a 30 second Youtube video???!!! Fix this now Sprint!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
[EVO 4G General] skillzo1:
at this point just to watch a you tube clip without skipping i'd be happy.
[EVO 4G General] CheesyNutz:
really my buddy had it and loves it ( STILL BOOGLES MY MIND ) as to why there is not widget/switch to turn 4g off lol i say verizon did this !

the battery is the downfall i tweaked his setting to get about an extra hour from it

still 1400 LOL W T F
[EVO 4G General] :
Thought I'd check in to see how things are going. I have this phone (the thunderbolt) and am far from disappointed. Yeah the battery life isn't great, but Verizon's network truly blows Sprint away (3g and 4g). That alone is worth the few flaws the device has, although it has only been out for a couple weeks, so things will only get better after the kernel source is released. I realize some of you are not in a position to leave Sprint right now, but if you ever do get the chance you definitely should.
[EVO 4G General] bharris25:
My 3g used to be faster for sure lately it's been 6 or 700 kbs download and the other day it was like 30 kbs, 4g was fine but I hardly ever use it, I think they're throttling too, I could get 3 mbs down on my touch diamond in 2008, wonder if they've just got that much more traffic now.
[EVO 4G General] Product F(RED):
I'm supposed to be getting a call back from Dwayne today in about 2 hours. I'm going to call them out on the throttling and see what he says. Because in the commercials, I think they said they won't throttle you if you use a lot of data. But if you're already being throttled, then that wouldn't apply. I use less than 1GB a month, so this is unfair. I can barely stream YouTube without buffering every 5-10 seconds. I don't even use Pandora or Last.FM! So WTF?

Seriously, I don't do much. This is data usage since 3/9. Next billing cycle starts 4/9.

EDIT: Wait, wtf? Why does one chart say I used ~500 MB (accurate) and the other say I used 700+?
[EVO 4G General] brownhornet:
When I said Sprint was throttling people told me I was crazy. It was pretty obvious the patterns that the speed increased/decreased and at exact times.
[EVO 4G General] :
I really don't think they're throttling. I think what they're doing is putting $0 into their 3G towers/backhaul which results in terrible speeds during most of the day, especially in areas with a lot of Sprint customers per tower. There is no way for us to know how many subscribers they have in each neighborhood, or users on each tower. I bet what they did was a few years ago, saw that they were in real financial trouble. They decided the only way they could compete would be to rush to 4g and give unlimited data. The 4g through clear is a complete joke, with poor building penetration and spotty coverage because of the frequency. It didn't matter though, because the evo is an awesome phone and they had a year of head start. Now with the new subscribers turning to 3g because they can't get a 4g signal, and Sprint still being relatively broke compared to the other competitors (look at their stock price and other financial information) they are letting the towers get hammered as a way to passively throttle without actually doing anything. They are fine with you using unlimited 3g data because its hard to actually get any bandwidth, and they are fine with you using unlimited 4g data because its through clear and after they pay your 4g network usage fees (passed on to every smartphone user) they are profiting there. They are never going to fix their existing 3g towers with the current unified tower project underway. You can only hope to be one of the markets that is the first to get the new unified towers.
[EVO 4G General] sitlet:
So yesterday and today, my speeds at home have increased to around 1300kbps down and 500kbps up! This is the first time I have gotten above 200kbps in 6 months. Im hoping they have fixed something, and its not just random.
[EVO 4G General] Product F(RED):
90% chance it's random. Its happened to me at least 3 times.
[EVO 4G General] CheesyNutz:
And engineer told me they was throttling my area because the towers are over loaded

from my phone duh
[EVO 4G General] brownhornet:
I would be inclined to believe this if my speeds werent lowering at exact times throughout the day. Before this topic even blew up I made a thread stating how when I was watching netflix via tether I was sitting there and watching the bandwidth lower on the screen at exact times, hour by hour. There's no way that was a coincidence and i've seen it happen three times. People can believe what they want to believe but I still say Sprint is throttling their data. And its been a known fact as documented by tons of Clear users that they throttle so there's no point in even arguing with that one.
[EVO 4G General] Product F(RED):
2 hours late calling me...as usual. 2 hours, so far, I mean, because I haven't gotten a call...They should space these calls like 1 hour apart. If he can't f*cking call me on time, then he should tell me that.
[EVO 4G General] s12512:
my data speeds have been acting up also. need a fix nothing works!
[EVO 4G General] iomthd:
Gotta come in on this as well, definitely hitting me hard in gwinnett county, ga. On the verge of canceling service.
[EVO 4G General] brownhornet:
Seems to be most of the metro area as im in North Atlanta
[EVO 4G General] 2k4mach:
on the plan analyzer view do you have just your line checked?

by default it will show data for all lines on the account.
[EVO 4G General] sitlet:
Did you read ANY of this thread? There is no fix, its a nationwide problem with overcrowded towers.
[EVO 4G General] Product F(RED):
Yup. I made sure to do that. I got a call from Ticket Support today and they said this has gone on longer than it should have. He said he got my email saying that the network was dropping texts and preventing me from getting phone calls. He said that scared his boss because now it looks like a bigger issue. He said they're going to escalate it. I also made sure to mention that I'm a member of a number of forums and that this is not isolated to one particular area or state. We'll see what happens. I'd rather get a free upgrade out of it than credit on the bill.

EDIT: Just got a 3rd phone call, 2nd one from ticket support. They're following up. Seems they're taking it more seriously now.
[EVO 4G General] sitlet:
Damn, you were right, speeds back to 60kpbs this afternoon. Damn, I was actually able to use Pandora the last two days. Guess it's back to fm radio again...
[EVO 4G General] gpz1100:
I'm on an airave... 212 down, 442 up, 2nd test 145down/504up. My pipe is capable of 22mbps down, 2 mbps up. Gotta love it!
[EVO 4G General] sling:
Ive been having data issues 1x /weak 3G- (70kbps Up) (125kbps Down) for a couple months so I broke down gave CS a call......I really didn't want to but it had to be done lol

Anyway rep was cool didn't try to blame everything on device software etc

Rep pulled up local towers and found they weren't working as should with many tickets.

She said they would be fixed by April 3rd.

hmm April 3rd fix day has been mentioned by many hopefully its real Sprints not jerking us.
[EVO 4G General] BrianDigital:
I thought I was having issues with speed until I tethered my.phone to pc and did.the speed test from.the browser.

The app seems to put up bad numbers for me atleast, even going to the speakeasy website on my phone will give me better downlown speeds than the market app. Who knows
[EVO 4G General] 2k4mach:
another day of craptastic data speeds
[EVO 4G General] :
Sprint told me to go to dslreports.com/mspeed and the tests were similar for me (choose 1MB packet). It's not the speedtest app, but it was a good thought.
[EVO 4G General] :
unfortunately i don't believe its real. call back another couple times and suggest its your phone "my phone has been acting weird, they said the towers look fine in my area, can you check the towers?" and watch them say "towers look good, at 95% output efficiency right now." happened to me.
[EVO 4G General] ncfastls1:
I didn't really have that much speed issues before but its starting to bother me now. With full 4g I was getting .3 mbps down using speakeasy.net test. With one bar of 3g I was getting .4 mbps down. This is on salvage mod 1.1 btw
[EVO 4G General] CheesyNutz:
So the engineer calls me at work about gets me in trouble . I tell him to call me back at 4 he calls at. 5:45. Them proceeds to call me a lier and that there is no data speed troubles . Said they had a tech out to my house and that there was no data troubles .... HEY JACKASS i never have had troubles at my house im on my wifi network. They tells me they would need debug info from my phone since its the phone ... no asshole its not the phone its been replaced 6 times now ... still have the data troubles . Im sending the lady i talk to at sprint a email im not happy im willing to work with them but i wont let them call me a lier. I see a thunderbolt in my future

from my phone duh
[EVO 4G General] skillzo1:
Checking in from my T-Bolt now......lol...guys if u can...make the switch. Im serious u wont regret it. Holy **** i watched like 8 you tube vids in HQ without skipping and buffering lmao and im getting awesome speeds everywhere so far. I shouldnt of left. The prices are very similiar if you dont use verizons tv and navi.
[EVO 4G General] sling:
Na I'm going to hang tight & skip the T-Bolt ,

EVO3D will blow it away.

Sprint has better rates & data issue will be worked out soon.
[EVO 4G General] :
False. Depends on the situation.

Sprint 69.99 450min + 10.00 smartphone fee, 79.99 total

Verizon 39.99 450min, no texts, use google voice for text + 29.99 unlimited data, 69.98 total
[EVO 4G General] sling:
Ok.

Overall Sprint has better rates gives user more.

Your example

Sprint 69.99 450min + 10.00 smartphone fee, 79.99 total

The situation.

69.99 450min unlimited mobile to mobile with free nights that starts 2 hours earlier then Verizon

10.00 smart-phone fee :eek:

No roaming charge ,Telenav with all the extra topping that off with new Google voice interrogation.

Your number can be Google voice number all kinds off goodies to come :cool:

Verizon 39.99 450min, no texts, use google voice for text + 29.99 unlimited data, 69.98 total

:rolleyes:

It appears your paying less and getting alot less.

I guess Sprint has better rate , God only knows how much V would charge for everything extra Sprint provides.
[EVO 4G General] :
It appears you're paying for unlimited data when you can't actually take advantage of it. I was with Sprint for a year and their wimax is worthless. No building penetration, worst 3g speeds, poor coverage. No wonder they're holding onto their Verizon roaming contract as long as they can. Me getting "a lot less" is hilarious. Sprint doesn't let you decline text messaging, so no wonder they don't mind if you use google voice. You can use a google voice number with any carrier, Sprint announcing support for it isn't a big deal at all. Whatever, if you're happy with that network coverage and the data speeds - fine. I'd gladly pay more per month now that I've tried LTE and the Verizon network, since I'm getting service I can actually use. It's your money though.
[EVO 4G General] skillzo1:
$80.00 for there barely usable packages. Does it really seam worth it? Evo is an awesome phone and the evo 3d will be awesomest...but what good is it on a ****ty network. The may fix there issies by then but if they dont u just wasted more time and money on it. Doesnt seem fair to u in anyway....but you can reward them by getting the evo 3d.....doesnt seem reasonable.
[EVO 4G General] sling:
I take advantage of it lol

Worthless is pretty harsh but I'm sure your aware they are going LTE.

No free mobile to mobile is getting "a lot less" don't you think?

I wasn't aware Verizon let customers use their cell # as Google voice #

Is that so?

Im happy & will keep paying less looking forward to LTE.

Oh and my EVO3D :)
[EVO 4G General] sling:
huh "barely usable packages"

Are you on Verizon crack lol

Sprints 450 covers all I enjoy the heck out of it....Yes data has been in crawl the last couple months for many but it will get better.

Their currently upgrading network smiley face will be back.

As far as reward them , Keep you fingers crossed Sprint doesn't fail

3 carrier choice is better then 2 in every aspect....rates , hardware etc

If Sprint goes phone geeks like us will be getting screwed.
[EVO 4G General] skillzo1:
Good luck lol
[EVO 4G General] sling:
Right back at ya ;)
[EVO 4G General] fr0st420:
I'm digging the speeds. Fast enough for anything I need my phone to do...
[EVO 4G General] :
lol yeah i feel your pain. well, felt it. thought for a second those were Mbps and you were on Verizon ;)

i don't even use my phone for voice, the trend is clearly away from that. i don't care about verizon letting me port my number to google voice, because i already have a google voice number. i just feel sorry for people who think verizon is like ridiculously expensive. i believe there are good and bad arguments to be made about any carrier, but i just literally could not use my phone for data on Sprint, so even if they offered me unlimited everything there was no point for me because at work i couldnt use data, no 4g signal even though i was in best coverage according to the map, same with in my house. i had to be out in the parking lot of the grocery store to get solid 4g. 3g was a joke too, at less than 500kbps down at all time. with verizon you get 700mhz 4g indoors everywhere, even in my basement office in the suburbs. its fast even at 1 bar of reception. that's great that you have a sweet phone coming out on Sprint. i hope it gets you even more users to bog down that pathetically slow network so maybe Sprint will actually do something about it. Verizon will have a fast 4g dual core phone soon I'm sure. I'm not willing to wait years for Sprint to switch to LTE and then attempt to free up their low frequency bandwidth to take advantage of it. that will be another magic trick they need David blaine for.
[EVO 4G General] kyouko:
LOL I'd be upset too with the speeds I've seen on the last few pages xD

CDMA Hero - 3G speeds - Chicagoland area
[EVO 4G General] Product F(RED):
All I know is I'm ****ing pissed. If I could afford it (and I was the one paying the bill), I would switch to Verizon, although Sprint has better phones. The Thunderbolt is a glorified Evo that is slightly faster and has LTE. And yes, LTE is fast as hell over here in NYC, but I'm pissed off that Verizon is going to start throttling and capping starting this summer, so I will not be switching to them since eventually I will have to upgrade and sign a new contract (unless they grandfather, but still).

At this point, Sprint HAS to be throttling. There is no way at all that they cannot find an issue in their system every time they call me.
[EVO 4G General] blakeboys:
results vary...
[EVO 4G General] 2k4mach:
I agree, if big red werent going to throttle and cap id move over to them.

im waiting for Christie to call this week so i can tell her all about the drive i took last night. was getting the usual **** speeds until i got outside the city and the housing developments. as soon as i hit a tower outside the city i was getting 1.8mbps down and 600k up. whether its just the towers being overloaded or being throttled i dunno.
[EVO 4G General] Product F(RED):
I asked a tech and he kind of beat around the bush saying that in some situations where there are a lot of people, they might have to "slow down speeds to accommodate all the people", but not throttle (WTF? SAME THING DUDE). Well what in the hell constitutes "a lot of people"? I can understand on my campus, but Jesus Christ, it's everywhere I go. Yes, I live in Brooklyn, but my neighborhood is not overcrowded or densely populated. Even when I'm in Staten Island, it's the same bull****. I think they're throttling because they don't want to upgrade their towers. Their 3G sucks. Their 4G, I don't even use because A) It rapes battery and B) It's really not that fast, plus I'm in buildings most of the time.

God, I wish T-Mobile had better coverage. I would switch to them if there wasn't EDGE in a lot of places, including my campus.
[EVO 4G General] mattykinsx:
Listen guys

They aren't throttling, the network can't support the amount of users it has.

They're upgrading it.

In Ann arbor, which is about twenty miles from me, they've fixed the issue and the 3g gets around 2mbit per second.

There's no conspiracy.

There's no throttling.

The amount of usage just supercedes the network in certain areas.

It sucks and they're improving it but that's the fact of the matter.
[EVO 4G General] Product F(RED):
And they won't tell us this, why? Not once have they told me that they even MIGHT be over capacity in my area. Not once have they told me they were upgrading towers. Not once have they even attempted to make an excuse for themselves. In fact, I was told a few times that there are no issues. How hard is it to say, "It's a capacity issue, we're upgrading the towers"? They don't even need to be AT the towers to deduce that. It's all on their computer screens. They see at what efficiency the towers are working at.