yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] Product F(RED):
I'm angry all over again, but not about the speeds. Yesterday I got a call back from an advanced tech saying they weren't able to duplicate the issues. He asked if I was running JuiceDefender or something similar. I said no. I told him this was happening on the 3 other lines on the account too, and that for the past 3 days I've been able to hit 1 Mbps. This morning I was actually to hit 1.8 Mbps, but some SpeedTest runs consecutively showed 300 Mbps. He said to keep testing and he'll check up on Friday.

On Saturday I missed a call from Dan Hesse's office. So I called back and apologized and told the guy to call back on Monday (he wasn't in Sunday) at like 3, since I get out of class at 2:15. He calls me back like 4-something and of course I missed his call again, but his email says he's in until 6 PM EST. So I call at 5:30. It goes straight to voicemail, as usual. I wake up this morning, hop in the shower around 10:15. I get out, I check my phone and see a missed call from 10:30. Wtf? OK so I call back and it hits his voicemail again, no ringing. I tell him to call. He calls me like an hour later even though I said "within the hour" (i called him 11:15). My phone's ringing and while I'm taking it out of my pocket, I accidentally decline the call. I tried to call him back and apologizing, voicemail again. And everytime, he resends me the SAME email right after with his number in it, so I know he's there. So wtf is the point of calling me back if your phone goes straight to voicemail and it says "you're away from your desk"?
[EVO 4G General] :
the info about going outside is ridiculous. true some waves might not penetrate indoors well, sprint 4g especially, but im in the chicago suburbs in an interior basement office (office space?) and with -85dbm of reception im getting constant 135 ms pings and 1000kbps down. at home with the same reception i get 200ms pings and 200kbps down.

i wish someone with real concrete knowledge of cell towers could tell us what problems could consistently be happening and not fixed. when a ton of people use a network does it burn out components really quickly? is it expensive and time consuming to fix? what equipment or pieces are fixed or replaced? :(
[EVO 4G General] aimbdd:
Tech support drives me crazy... I have called three separate days about this issue now.. The first day, the lady was helpful, and of course they have those steps she wanted me to go through. So i wrote them all down and did what she asked (Don't have a second phone to call from) I called back after i was done and they were having technical issues so they were not taking calls... i called back the day after, and the lady put me on hold for over 10 minutes... then it went click, started playing the hold music, and transferred me to another rep.. this third rep, had no idea what they were talking about... at first he said it was a phone issue, even though its happening on more then one phone, after i finally made him understand he put me on hold for 5 minutes, then came back to tell me it must be the air rave causing the problems. I told him that i wasn't having any problems at home and the speeds were fine there, they were bad where i work and he said ok, let me transfer you to our air rave technical support even after i explained it a second time. I called today, and the guy wanted me to go through all the steps i have before with the first lady, even after i explained i had already done that... so i just hung up (Also had a real hard time understanding him).
[EVO 4G General] sitlet:
Ok, just got off the phone with the lady from Dan's office. She said she heard back from the engineers, and they told her the network in my area is over capacity. She said they have had a lot of people switching from other carriers, and people upgrading to smartphones in the area. This is why data speeds have been so inconsistant, which makes perfect sense.

She said all the towers in my area are supposed to be upgraded to allow for more 3g capacity. She said this would take a couple months. I told her I will stick with it, but if this isnt resolved by June, I will be leaving sprint.

So at least I have something to go on now, and something to look forward to.
[EVO 4G General] :
this seems like a valid reason to get out of a contract without paying your etf to me. if they can't provide the speeds advertised you should be able to void the contract. hopefully they actually address the issues and add more towers. i wonder if everyone knows this and is just reluctant to say anything, because people will leave. im sure various engineers and the few knowledgable tech support know what they're seeing. id love to spend a day in one of the offices and see what they all talk about.
[EVO 4G General] :
...and if this is the case in your area im sure it is in many other parts of the country too.
[EVO 4G General] Product F(RED):
I'm scared to see what happens when they buy T-Mobile and we have no one cheap to switch to. They had better be prepared for increased capacity.
[EVO 4G General] AlwardC:
Got to love the speed. I know the ad free program help me out a lot.
[EVO 4G General] Hrshycro:
Just an FIY: They can mark your account as contract completed, which you should push for...then you can keep your service, but cancel a few months down the road when they don't fix their network, without hassel!
[EVO 4G General] Hrshycro:
I wonder...since Clearwire is going to ****, the CEO quit, sprint is mad at them, they're getting out of the retail world (they need too!)...if sprint sold their 5*% of clear, they could probably buy tmo.

It'd be kind of cool...I wanna cdma + gsm phone with WIMAX, LTE, and HSPA+!!!
[EVO 4G General] Product F(RED):
Yeah but that's highly unlikely that they'd do it for you unless you're months away. I joined in August, and I'm only 7 months in. I really doubt they'd do it. Plus where am I gonna go? Verizon and AT&T are expensive as hell (AT&T is where I came from), and T-Mobile's coverage kinda sucks.

On top of that my dad handles the account and getting him to switch 4 lines over is gonna be hard, especially given the costs of new phones. I have an Evo and I could sell that to cover the cost. But the other 3 lines are Samsung Intercepts, which aren't worth sh*t. It just seems like a lot of trouble.
[EVO 4G General] :
1x for a while just now, back to 3g but 100kbps down, 50kbps up? maybe that means they're messing with the tower?
[EVO 4G General] Hrshycro:
Wait, where are you at? My evo just went 1x 30 minutes ago for a few minutes, too.

Also, I've noticed that the speedtest app automatically picks a local server, or one just a state away, instead of the damn one in Wichita, KS, like it has for months. I think they had their servers/QoS setttings screwed up..getting a solid 600/600 on most towers...some are 1+, but, of course, the one that I get connected to when I'm at home is still whack!
[EVO 4G General] totalnub911:
Ignore my earlier comment regarding the Home only setting.....I was a bit tipsy last night and thought I'd post :P

today's data speeds: meh still suck.

EDIT: Has anyone thought of having a CSR read this and the technofile PRL thread? seems like there are alot of us with the same issue......
[EVO 4G General] Product F(RED):
Mine used to choose Witchita, Kansas all the time too, and only on a data connection. On Wifi, it got New York, NY (which is where I am). I agree with them probably having their settings screwed up. On top of that, I think capacity is an issue. I can get at least ~1 Mbps in most places now, but that might go back down.
[EVO 4G General] :
im in chicago near damen and division. it was 1x when i posted that briefly, never seen 1x in my apartment before. i noticed my speedtest servers switched to mostly michigan but i also recently enabled location finding based on cell towers in cyanogen mod instead of GPS since that's been broken in recent nightly updates and i don't care about trying to fix it right now. i have manually set chicago as my server and although back on 3g recently tonight, i can't break 200kbps down or 75kbps up, even with "good" 175ms to 200ms ping.
[EVO 4G General] :
okay this is the worst it has ever been. sometime within the last week i was getting 800kbps+ down inside my apartment consistently. that's fine, id like that at all times.

now even at night (when speeds have always been slightly faster) with a reasonable ping of less than 200ms each time, here's what i got down/up:

105kbps/23kbps

92kbps/44kbps

84kbps/13kbps

90kbps/51kbps

it's not just the speedtest app. the browser and market are soooo slow and tethering to my PC is ridiculous - this website with pretty reliable servers called news.google.com took about 2 minutes to load.
[EVO 4G General] Hrshycro:
Hmm, mine keeps going back and forth, but I do have a new rom (MIUI) installed, so that might be why I'm seeing it.
[EVO 4G General] :
well, after reaching a new level of frustration with tonight's speeds, i sent my first email to dan@sprint.com:

Hello,

I didn't think I would have to take this ticket (xxxxxxxx-xxxxxx) this far, but I'm a little troubled.

First, I'd like to state that the people who have helped me with this ticket through email and on the phone have been very polite, friendly, and willing to listen and help.

Your advertised data speeds are 600kbps+ download and 350kbps+ upload. This has been confirmed by two seperate individuals from your company who I talked to.

My data speeds have been unacceptable for months now. I assure you I live in the center of an area of best 3G coverage according to your coverage map, and the data your technicians had me obtain from my phone confirms this.

I performed speed tests according to the instructions given to me by someone from ticket support, visiting www.dslreports.com/mspeed and they admitted the results were low, with download speeds of 200-some kbps which one individual said was "concerning." It also concerns me that my android market and web browsing have slowed to a crawl lately. Subsequent speed tests I have performed on my own tonight have been between 50kbps and 150kbps, which is simply unacceptable.

There is supposedly someone looking at the tower near my residence, but speeds all over the city of chicago are awful at times and decent at others. I realize you have had an influx of subscribers recently, causing you to raise your data plan by $10/month for all smartphone users, but if you cannot use this additional revenue to expand your network accordingly, something is wrong.

Occasionally in the suburbs of Chicago while at work and in a good coverage area, I will see a download of 800kbps to 1000kbps which is great. Recently, one evening in my home I saw some very fast speeds, but an hour or so later they were gone again. The problem is these speeds are very rare, and I am only able to browse the web on my phone for a limited time before out of nowhere things will slow to a crawl and I am unable to use the premium data I am paying for.

I would like to know what is specifically being done about this problem. Are there issues with various towers around the United States due to over capacity? Is this causing damage to tower hardware? Are engineers having to reconfigure software? Why are my speeds sometimes faster at night when nobody is using the network?

I have talked to others who are experiencing the same problems with slow data that I am and would like to stay with Sprint since you are the most affordable wireless provider, but I will consider going to another provider very soon if I don't get more than a vague answer about "network issues." At this time, my smartphone is only usable for phone calls and text messaging not data.

Thank you for your time and understanding. I look forward to your response concerning this issue.
[EVO 4G General] :
okay now mine is going back and forth too:

3g 150kbps down

1x

3g 550kbps down

1x

3g 100kbps down

...leave it at 550 please!

in the spirit of the original post:

wtf?!

edit: just got 757kbps down followed by 179kbps, then 683, now 132.
[EVO 4G General] aimbdd:
this is what mine does....

200

650

350

190

850
[EVO 4G General] :
just got a call from Sarah at Dan's office - couldn't speak long because I had to work... felt bad for hanging up on her. before i did, she said the technicians don't know what the problem is and when i asked if it was local or national she said she or they (not sure which she meant) didn't know and that it might just be a bird's nest on the tower. lol!
[EVO 4G General] skillzo1:
Guys...i am PAINFULLY slow trying to upload 3 videos of 3 different sprint phones in a sprint store doing 3g speed tests. One is an evo, shift, and an lg phone. It was asked that i do this by one of Dan Hesses reps. Phones are all floor models.....horrible speeds. I will post the links. Its not our phones.
[EVO 4G General] skillzo1:
Refer to post #663 for the videos of 3 different sprint phones 3g crappy data speeds. One is an lg phone and other 2 are htc. All test where done inside a sprint store with there floor models. Maybe you guys can use this to somehow build a case or prove its not your phone or just your area with unacceptable 3g speeds.
[EVO 4G General] mic.mayorga:
that was awesome. looks just like my speedtests. anyone else notice how sporadic the speedtest is too? the verizon prl is smooth and the number is always changing but the sprint one is soooo choppy
[EVO 4G General] skillzo1:
http://static.photobucket.com/playe...bucket.com/albums/e373/skillzo1/VIDEO0024.mp4

http://s43.photobucket.com/albums/e373/skillzo1/?action=view&current=VIDEO0023.mp4

http://s43.photobucket.com/albums/e373/skillzo1/?action=view&current=VIDEO0020.mp4
[EVO 4G General] ryudosama:
that's pretty funny the way you whispered sprint store in the last video.
[EVO 4G General] skillzo1:
I did? I didnt even realize it.....

Lol....i did! Spriiiint store shhhhh
[EVO 4G General] firsttimer44:
It's come to the point where this crap is just unacceptable. It's actually kind of embarrassing to have this cool smartphone that's supposed to be one of the best in the market and have it underperforming. I was with my buddy who has an iphone and we like to compete for mayorships on foursqaure ( i know kinda lame) and while we were sitting in the bar he decided to check in using the app on his phone and i was still trying to do the same exact thing 3 minutes after he already had. You know how crappy it feels getting made fun of by a guy with an iphone?
[EVO 4G General] mic.mayorga:
its like having a freaking ferrari with one intake valve per cylinder :/
[EVO 4G General] ryudosama:
I wonder if they have anything planned for relieving some of the load on the network.
[EVO 4G General] firsttimer44:
I am contemplating unrooting my phone. I put my rooted evo next to my dads unrooted evo, went to the browser, typed in espn.com, and hit enter at the same time on both devices. His phone got to espn.com 57 seconds before my phone would. I don't know why his stock phone would be faster but if I can get the 3g speeds he's getting these custom roms aren't worth it for me. I am basically to the point where this has been going on for a couple months and I will just about try anything to have a decent phone again. I was in the car the other day and someone told me to pull up a restaurant on google maps to search for reviews. I said we could take the 10 minute drive to the restaurant before the reviews would even pull up on my phone. I was right.........(the food sucked too.... thanks a lot sprint, you owe me dinner!!!!)
[EVO 4G General] :
you should do a nandroid backup and flash joeykrim's rooted stock sense rom. it's as close to stock as you can get while rooted, and it shouldnt be different from stock unrooted except the apks/programs are odexed or unodexed (wouldn't affect data at all) and you have superuser permissions to run wireless tether and other apps. you should send him a message and ask him if it would affect data speeds in any way. i highly doubt it would. maybe your dad got faster loading during your test for another reason (just by chance, different hardware version, different radio, some random app of yours requesting data at the wrong time, webpage on his phone being loaded from cache rather than over the air, etc).
[EVO 4G General] tx_dbs_tx:
It's true, Sprint's 3G data speeds today suck beyond what words can describe! And to top it off every Sprint rep/employee you talk to about this problem will swear that everything is working perfectly fine on their end. LIES, LIES, LIES!!!The truth of the matter is that Sprint is up to something either good or bad and is purposely throttling 3G for one reason or another. Or else it's one hell of a coincidence that thousands of people are experiencing this and it should be fixed asap.

I have been with Sprint for several years and have seen how Sprint 3G speeds perform normally so I know what it's supposed to be like. Out of the blue everything changed overnight for the worst and it's been crap ever since. It's pathetic to say the least. I should not be embarrased by a 8 year old with a pre-pay Cricket phone surfing the web 10 times faster than my "Premium Data" HTC EVO that I pay extra for every month, but I am.

Now another thing we all need to take into concideration is the fact that Sprint is making some major upgrades and doing a lot of stuff behind the scenes to current equipment as well as installing new equipment everywhere. Mult-mode technology as Sprint calls it is going to be MUCH better all the way around and I really believe that. Now if this is the reason for the terrible 3G performance then so be it, but Sprint owes it's customers some sort of explanation for this terrible 3G servce. I can see a LOT of people dropping Sprint like a bad habit and moving on to another carrier where their phones will actually stream a 30 second YouTube video in exactly 30 seconds instead of 3 or more minutes as it currently is with Sprint's "Premium" 3G. :mad:

I have a few words to share with Mr. Dan Hesse. I'm not going to keep paying his mortgage and car notes and extravagant vacations much longer. This is BULL$hit in the first degree and we ALL want an explanation for what's going on with Sprint's 3G all over the nation!!! No lies, no cover-ups, no excuses... just tell us what the hell is going on or fix this **** right now... not tomorrow, not next week, not next month, but right freakin' now!!!

I'm done
[EVO 4G General] skillzo1:
Because of these problems does anyone think they will end our contract without ETF? I know to many dropped calls does it, what about data? Is that considered part of the service?

I'm about to report this to the FCC. http://esupport.fcc.gov/complaints.htm?sid=d1e419&id=d1e480
[EVO 4G General] jblazea50:
Sprint will allow me 30 days to switch carriers without ETF since the data speeds are awful for me. I talked with Lori Kohler from sprint regulatory services.
[EVO 4G General] :
after the better business bureau, the next logical step is the state attorney general. in some (all?) states they're required by law to investigate every complaint they receive.

to top it all off, now the bottom left corner of my screen is popping sligthly away from the phone. not enough to really affect anything but annoying and you can feel the raised edge if you gently push that part of the screen.
[EVO 4G General] totalnub911:
Things may be looking up.

For the past week now, my speeds have been consistently improving. Maybe sprint is finally getting their act together, maybe not, but my last set of speed tests are:

1477 572

1022 297

1713 411

775 464

1340 586

1154 344

These speeds a month ago were less than 10% of what they are today.

Running CM7 nightly 3/11 stock CM kernel, 2.15.00.07.28 radio 60676 PRL

Zipcode 46324 / 46241
[EVO 4G General] CheesyNutz:
its crazy im on my 3rd evo LOL ( stupid sprint )

my speeds are FREAKING GREAT early in the am i'm guessing cause not a lot of people are using the data ! by 5 pm total **** !

im waiting for a call from 1 of the 10 engineers working on the towers in the area to see what kicd **** they try and feed me
[EVO 4G General] 2k4mach:
i got my call back from Christie yesterday, in the end she tells me shes going to get with the engineers in my area.....but wait she said this last week as well lol. she didnt have much to say when i called her out on that.

my speeds are just pure **** day and night, best ive gotten in the past week or so is 115k i think yesterday morning then im back at the usual 5-30k. back on the verizon PRL i go.
[EVO 4G General] chaotik:
im in San Diego and have had absolute crappy service as well. I called in and they said that a tower was being fixed in the area, and it would be ready by the end of this week.

Im absolutely pissed because I can't receive calls or texts in my house.
[EVO 4G General] skillzo1:
Are you a new cust within 30 days?
[EVO 4G General] brownhornet:
So I went ahead and got the TB this morning and first thing I did was took it home to see if it actually worked inside of my house. 4 solid bars of LTE.. 3 speedtests of 15 down 28 up, 19 down 21 up and 17 down 22 up. I feel like a kid in a candy store right now.
[EVO 4G General] Product F(RED):
I think they pretty much solved the issues around my house. I really want to ask the guy for something for my troubles but I doubt he'll deliver anything more than crediting back the account for these 2.5 months where data has been ****ty. I JUST qualified for Sprint Premier even though I was told I couldn't, and now they're going Sparta-kick me down to Silver (Gold? This...is...SILVERRRRR!). I want to ask him to make me upgrade-eligible so I can grab the Evo 3D or Nexus S 4G. On top of that, for whatever reason, the Airave on my account shows that it's upgrade eligible (WTF?), so at least he can move that eligibility to my phone.
[EVO 4G General] rockky:
I DO think Sprint is making major 3G changes. Why they don't communicate that is beyond me.

My 'evdoh' speeds have been crap since I got this phone last June.

I think were in a leading upgrade area because the 3G speeds around the near north area of Chicago have skyrocketed beginning about a month ago. Engadget (fullsite) would previously take 50+ seconds to load..now takes 20ish.

Big thing is pings are superfast...the 'readable' portion of the site is good to go under :10 sec

So pretty sure all will see this in due time.
[EVO 4G General] yamaford:
Your airave still has eligibility because the price of the plan is 5 bucks. To use that discount the plan has to be over x amount of dollars.
[EVO 4G General] jblazea50:
No, I'm not a new customer. I've been a customer since June 2010 with a 4-line family shared plan.
[EVO 4G General] jblazea50:
So I emailed back Lori Kohler after she told me some bs about the ****ty 3G speeds being normal indoors. I asked her to explain then why I can get good speeds INDOORS after midnight. She couldn't answer that and just said that the towers are working as they should and those speeds are normal, just look at our terms of service.

Now, this just pisses me off because that isn't remotely true as I can get good speeds at other places indoors during normal hours. So I will be using the hell out of the verizon prl and just roam for few days every cycle.
[EVO 4G General] :
im at work now so ill post a detailed update later, but after speaking to someone in dan hesse's office, i decided im leaving sprint. not sure if its gonna be T-Mobile or Verizon i defect to, but im gone. too bad, the evo is a cool phone, but im willing to pay more per month for a phone i can actually use. update to follow later.
[EVO 4G General] Product F(RED):
Actually I got it for free and with no monthly charges.
[EVO 4G General] aimbdd:
me too.

10char
[EVO 4G General] dirkyd3rk:
You all think you have a rough life, I don't even get 4G at home look at MY speeds damnit, I say good day.

3G at home

Wifi at home is worse than 3G

I can't get jiggy w/ this chit.