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01/24/2011 06:57:23PM	System: "Please wait and the next available account specialist will be with you shortly."

01/24/2011 06:57:29PM	Session Started with Agent (Rey M)

01/24/2011 06:57:29PM	System: "Thank you for contacting Sprint. My name is Rey M."

01/24/2011 06:57:29PM	xx: "Sprint Raised Data-Plan Prices"

01/24/2011 06:57:43PM	Agent (Rey M): "I will be glad to assist you."

01/24/2011 06:57:55PM	xx: "hi,"

01/24/2011 06:58:13PM	Agent (Rey M): "Hello."

01/24/2011 06:58:32PM	xx: "i have a question related at the new charge starting next month on the 3g phones.."

01/24/2011 06:58:36PM	Agent (Rey M): "Can I have the details of your question regarding the data plan price ?"

01/24/2011 06:58:42PM	Agent (Rey M): "OK."

01/24/2011 07:00:02PM	xx: "first at all, i have 3 phones on my account. htc evo, witch allready im paying 10 dlls, extra. a palm pixi and a Samsung Instinct?? s30."

01/24/2011 07:00:13PM	Agent (Rey M): "There is an additional charge of $10.00 for all the Sprint phones starting from January 30. 2011."

01/24/2011 07:00:53PM	xx: "so, that means that im gonna pay 30 dlls extra now, each month?"

01/24/2011 07:01:05PM	Agent (Rey M): "Yes."

01/24/2011 07:01:36PM	Agent (Rey M): "I understand the inconvenience."

01/24/2011 07:02:26PM	xx: "but im paying all ready 10 dlls just for the HTC evo, !! im gonna pay another 10 dlls extra for the HTC evo???"

01/24/2011 07:02:39PM	Agent (Rey M): "Let me explain."

01/24/2011 07:04:05PM	Agent (Rey M): "You will not be charged $10.00 for the phones that are active on your account . This charge will be applicable if you will activate a new phone on your account."

01/24/2011 07:06:38PM	xx: "ok, so in the future, if i need a new phone on one of the lines that that i have, and i decide to buy the phone by my self (outside) sprint, and i jus t whant to pass my phone number(that i allready have) to my new phone, is this gonna cost me also 10 dll"

s more. ???

01/24/2011 07:06:54PM	Agent (Rey M): "Yes."

01/24/2011 07:07:25PM	xx: "so no matter what i will and up paying 10 dlls, more??"

01/24/2011 07:08:07PM	Agent (Rey M): "Yes."

01/24/2011 07:09:15PM	xx: "ok, if i whant to upgrade my phone tomorrow, lets say in my local sprint store, i will be charge for this 10 dlls, extra??. i mean if i do it before february!!!."

01/24/2011 07:10:30PM	Agent (Rey M): "If you upgrade the phone before January 30 , you will not be charged $10.00 for the new phone."

01/24/2011 07:11:55PM	xx: "ok, in the worst case, if i disagree with this change, i asuming that i can cancel my contrat before my 2 years agreement, and i will not be charge for the early termination...????"

01/24/2011 07:13:10PM	Agent (Rey M): "The termination fee will be applicable."

01/24/2011 07:13:56PM	xx: "i just feel like is not fair."

01/24/2011 07:14:43PM	xx: "how came i havent receive any notifications about this change!!."

01/24/2011 07:15:51PM	xx: "are you there?"

01/24/2011 07:16:13PM	Agent (Rey M): "Yes."

01/24/2011 07:17:35PM	Agent (Rey M): "You can see this notification on the web site also will get this notification till January 30."

01/24/2011 07:18:26PM	xx: "ok. well thanks for you help."

01/24/2011 07:19:05PM	Agent (Rey M): "You are welcome."

01/24/2011 07:19:30PM	Session Ended