yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] Kerflop:
Oh, thats the best one (because it is close to the hooters)... And I didn't know they had another store that did repairs. You must be in Bville or another city, not Mcallen.

Anyways good work and as a former Sprint employee and a current Sprint customer I appreciate the work you do...
[EVO 4G General] heythatsghetto:
This is absolutely the greatest half hour of reading I've ever had
[EVO 4G General] lovethyEVO:
This thread was the best "start the day off right" thread when it was active. It really was fun.
[EVO 4G General] justanotherchrisjones:
I agree. This thread started my day off right. I read it from start to finish. Fantastic. I work in customer service also (restaurant) and its always nice to see our side win one. OP congratulations and very nice job. If you're ever in okc dinner is on me.
[EVO 4G General] BigChillin:
As I read through this, I feel bad even trying to clear this up. This is a pretty badass story when there's mystery added into it. And even though I look like the biggest dbag ever, I feel just a little proud that I was part of it.

Alright, to clear most of this up: I am Bigchillin, I can sometimes be a complete prick/troll. The reason I seemed like I lost my damn mind was this thread was one of my first interactions on a forum and the troll bug bit me hard apparently. The other guy is a completely different troll. (No real mystery) And even though my attitude has changed, my position hasn't. Getting cussed out at your job and whining about it on the forum is woman like. And then to not tell all the peole who supported you here about the sum of all this is even worse.

So in conclusion, 1 whiney Sprint employee + 2 complete dicks who don't know what they're talking about = 1 thread full of epicness
[EVO 4G General] mazook98:
Edit,10char
[EVO 4G General] mmegalodon:
Ahh, teh memories.
[EVO 4G General] mattykinsx:
What's with the influx of necroposting lately?
[EVO 4G General] BigChillin:
Dead threads are sexy....dead sexy.
[EVO 4G General] dkdude36:
lolz...

btw u were probably the best part of this thread.

bump bump
[EVO 4G General] Art2Fly:
I lived in south texas during that time.... haha, but no i had an epic in march...
[EVO 4G General] jaquaslife:
I was going to give blitz 5 virgins to admit he was this guy.

and all five virgins are 40 year old fat dudes typing away on xda forums, and they all own... wait for it... mytouch 3g slides GGAAAAHHHHH!!!!! No the horror!!!! oh why god... wwwwwhhhhyyyyyyyy?????
[EVO 4G General] mazook98:
edit10char
[EVO 4G General] Steven 1:
So..has anyone found the guys (angry customer) "sense" of humor ?
[EVO 4G General] mmegalodon:
I haven't tried looking, but maybe his *cough* humerus bone *cough* is on the small side.

#heyyoo
[EVO 4G General] Steven 1:
Lol good one
[EVO 4G General] cor4twenty:
yeah but curiosity got the best of me :cool:
[EVO 4G General] _MetalHead_:
Quit being such a party pooper!
[EVO 4G General] gpz1100:
The OP didn't reveal any identifying information about the customer, just his sensefullness (if such a word even exists).
[EVO 4G General] topdawgn8:
senselessness?
[EVO 4G General] lovethyEVO:
Psssh the last time I was in any sprint store it was a quick in and out to get the extended battery.

Like everyone else said the person in question lacks sense in all respective forms.

How can you flash an aosp rom and then not know that sense is an htc product?

Still, this was a funny first thread to read for the day.
[EVO 4G General] phatmanxxl:
I also lost my Google apps flashing the cm ROM. Now I need a replacement phone.
[EVO 4G General] starplaya93:
naahhhh.... I doubt any of the "higher ups" at sprint know what sense, roms, rooting or xda are.

This has the potential to be the first trolling thread I ever found interesting..Come on guy who we don't know, post!!!!
[EVO 4G General] tangstang:
Where was the proprietary information, or the information identifying the customer? Because I'm pretty sure it wasn't there;)
[EVO 4G General] cor4twenty:
yeah pretty sure there's more senseless people down here so I'm not pointing anyone out specifically :) unless he responds which would be awesome!!
[EVO 4G General] Philyteach:
Okay I'll bite. This is probably to most senseless thread I've ever subscribed to.
[EVO 4G General] mainguy21:
what town in south texas?

maybe corpus christi?
[EVO 4G General] DirtyShroomz:
Not for this
[EVO 4G General] mdubs:
This is hilarious. I rooted and flashed roms on my wife's evo, then unrooted it when I took it in for a bad power button. Got it replaced in 10 minutes and it was rooted again in less than that.

People, please realize that flashing roms on your phone means you have broken it by your own intention. HTC and Sprint owe you absolutely nothing when you go down this road.

Either know how to get it back to stock rom with s-on or don't root your ****.

Sent from my EVO
[EVO 4G General] Last-Chance:
or you could of been cool about it and replaced the phone, instead of being a jackass.
[EVO 4G General] DirtyShroomz:
I think it was more if the fact that the customer was trying to act like an idiot
[EVO 4G General] lovethyEVO:
How was he not cool about it? And why does he have to replace a phone that was voided by the user?

He(OP) stated he knew that the phone was rooted and cyanogen was installed which is not covered by sprint so why should sprint be obligated to replace it?

Of course, we still only have the one side of the story until this person decides to chime in but for the time being I see nothing wrong with what the op stated or did.
[EVO 4G General] Last-Chance:
Cause he doesn't lose anything from it. Instead of being a **** about it, he could of simply ignored it and replaced it. Not saying he is obligated to do it, but coming in here posting that he specifically did it just cause he could just shows how much of a **** he was at that moment.
[EVO 4G General] matt2053:
Wait, so was there even anything wrong with the phone?
[EVO 4G General] dkdude36:
there are some idiot techs that work at sprint stores. then there are some smart ones (like the op).

there are some idiot customers that mooch at sprint stores (like the man now nicknamed "mr senseless") then there's the rest of us!

i might just donate to the dude if he posts. hilarious.
[EVO 4G General] cnstarz:
katy, tx? houston, tx? san antonio, tx? austin, tx? selma, tx? schertz, tx? boerne, tx? new braunfels, tx? southern tx encompasses like 50k sq miles.
[EVO 4G General] jirafabo:
Mr senseless is obviously 'last-chance'
[EVO 4G General] Last-Chance:
yea bro, cause it pays to be a **** to everyone. Hopefully you **** up your phone too, so you can get denied a simple phone return by another ****. You'll get far in life treating others like that.

And if you think im the guy that took it in, then you're way off. I don't even live in texas + have had miui installed for the past 3 months, nor have I had a cracked screen before. If i had broken my screen, trust me it would be posted here on xda.

Not to mention that my phone is already DBR because a**holes like him wouldn't fix a broken plastic outer ring on the volume rocker, and said I had dropped it, even after I showed them numerous pictures of other people having the same problem
[EVO 4G General] cor4twenty:
lol trust me i'm anything but an a**hole. I replaced the guys screen and found out he had cyanogen...how does having cyanogen installed qualify this customer for a replacement? I advised him to change to a sense based rom, and he dropped an f-bomb on me lol

on another note, i'm sad to see he hasn't posted yet :/ I would seriously get him a brand new evo if he did lol, heck i'll give him mine!
[EVO 4G General] cor4twenty:
Rio Grande Valley...we got a lot of angry people down here lately :confused:
[EVO 4G General] driguez:
Maybe he was running a home replacement... just saying... btw how did you know he was rooted? There are no internal components while changing his screen that would tell you his phone is rooted, unless you went thru his phone... just because you work for sprint it doesn't give you magical powers to know a phone is rooted.
[EVO 4G General] Nefariouss:
My guess is when powering the phone on after screen replacement there was a big ole cyanogen boot screen.

Magical powers be damned. The obvious can slap you in the face.
[EVO 4G General] matt2053:
Maybe he's just magical enough to know that you have to root in order to install Cyanogenmod?
[EVO 4G General] matt2053:
Also I think this thread would make alot more sense if the OP would clarify what was wrong with the phone?
[EVO 4G General] cor4twenty:
After changing the screen I had to power the phone on to make sure the touch screen works. It had cyanogen bootup, plus a quick look into settings will tell you.
[EVO 4G General] driguez:
Maybe he went thru the guys phone to know he has CM? Which if it's the case I would have a huge issue with rooted or not. Either way, his problem.
[EVO 4G General] lookout4theyeti:
I manage a store in Ohio, and anytime a phone repair is done we test the phones functionality. Make test calls, test buttons, etc.. We can't let a bad phone leave the store, thats just bad customer service. Somewhere in all of the checks before we give the phone back, you will know that the phone is rooted. Checking the software version, etc.
[EVO 4G General] matt2053:
Was the screen not functioning?

Maybe he couldn't unroot and go back to stock because he couldn't see the screen?
[EVO 4G General] cor4twenty:
no it wasn't working I replaced the screen, when i booted up I saw cyanogen bootup and thought cool, a fellow xda member. I gave him the phone and he went off that I took away his "Sense" when I changed the screen lol I explained he had cyanogen and he cussed me out and that's where the problem was.
[EVO 4G General] Last-Chance:
maybe he bought it on ebay and didn't even know what it was. Who says he was the one that rooted it.

and why did he want a replacement?
[EVO 4G General] cor4twenty:
well before he went off he did mention xda; and he wanted a replacement because I deleted his sense and he "knew" there was no way to get it back. I'm guessing he just wanted it replaced simply because he wanted to have a new one.
[EVO 4G General] starplaya93:
we played this thread all wrong if we wanted the dude to respond... You guys should have sided with the moron instead of the OP so he would of had the balls to post and once he did then you could of attacked him...
[EVO 4G General] cor4twenty:
i was just thinking that!!!!

to customer:

I'm sorry for being rude but, I can help you get your phone replaced if you respond here just for being an xda member :D
[EVO 4G General] josh995:
Why are people giving the OP a hard time... He didn't do anything wrong...

The guy came in the store with a rooted phone, and just about every rooting post, and ROM post, specifically says rooting voids your warranty. If you are rooting your phone, you most likely know you're voiding your warranty.

For those who are stupid: a voided warranty means you can be denied a service that you would otherwise be entitled to, if you hadn't rooted your phone.

Simple. I'm sure had the guy not gone off on the OP, he would have gotten further.
[EVO 4G General] Last-Chance:
or you can check the past 1-2 weeks of thread on people who broke their screens and had cyanogen installed.

Like i said, i bet 99% of us would make a thread if we broke our screens.
[EVO 4G General] dkdude36:
do u guys think this dude knew he was rooted before you fixed the screen? do you think you might have even given him another by mistake? just checking the options.
[EVO 4G General] Razgriz:
I think the only people who are pissed at the OP are the ones that like to work the system and are upset that it didn't work for someone. It's like the people that call into retentions just to see what free things they can get.
[EVO 4G General] nebenezer:
agreed, I would LOVE to see a retail setting where the employees were allowed, nay encouraged to speak their minds.

In my business I deal with "customers" constantly trying to scam us out of free product. Usually I'm able to thwart the attempt but those conversations definitely put my sense of diplomacy to the test..

Way to send the ****head packing OP :D, and I say that because I just know if the guy hadn't been a dickhead you would have helped him out.
[EVO 4G General] cor4twenty:
well we're allowed to sometimes :) i've done it about five times and every single time it was definitely a breath of fresh air ha! and yeah i've helped out several people with bricked phones from rooting (lol just remembered my first brick) but they were all chill people. btw i laughed at your sig for a good 5 minutes lol
[EVO 4G General] garyr2548:
That magical power part might be the funniest thing I have read today. That is going in my bag of quotes at work, I can't wait to use it and see people scratch their heads.
[EVO 4G General] DirtyShroomz:
Reason #1 I love my job is because... I get to speak my mind to customers.
[EVO 4G General] Dan330:
lol..

thread full of funnies.. love to laugh at others expense.. :D

for those that think the OP should have done more... (last-chance)

the OP.. helped Sensless... on a phone that has voided warranty.

he replaced the broken screen.. so the phone is now working again.

Senseless.. blames OP for missing sense.

OP points out that you have a ROM that does not have sense. You should load a Sense-based ROM.

now.. what exactly should the OP do??? replace the phone???

then senseless with blame OP for loosing all his data.. and root.. and his custom ROM he loaded.

Sensless's sensless ROMed phone is working just fine... This is a cace of USER ERROR... or ID10T user error.

the dude, that thinks it is sooo wrong for OP to even know that it is ROOTed.. because you have to look into the phone to know it.

You took a phone to a repair shop...

let me say that one more time... you took a phone to a repair shop...

and you expect them not to look in the phone to see and verify: version... radios... kernels...

then before letting it out the door.. to do a simple list of checks...like turn it on.. buttons... touch.. let it run... for a few minutes.. so it dont fail or over heat.

if you take your device (any device).. into repair (any repair) shop.. and have porn pics of your "friend".. and you dont remove it first...

all I can say..

hahahahaha ... love it when ID10T bring that **** in... we all have a great laugh... viewing the pics. Thanks.. and you can see some on the internet soon!
[EVO 4G General] DirtyShroomz:
Not quite sure about going all the way into looking at pics but hey... we are all humans and are curious by nature. We don't create things by NOT being curious
[EVO 4G General] nebenezer:
I have to admit I would much rather have your job than mine.. :D

You get to use your discretion and either resolve issuers for a "good customer", hopefully seizing the opportunity to retain their business for a couple more years, and hopefully get some word-of-mouth out of them. Maybe you even get to make their day.

On the other hand, retentions is the end of the line for people who think they can bully and harass their way into saving money..
[EVO 4G General] appagom:
I like the OP but you're a first class d1c. Someone pays you (one way or another) to do a service you should darn sure act like you are working for them and like they can trust you.. not put their personal things they trusted you with all over the internet. If you do that you should be worse than fired.. you should have lawsuits to deal with and I'd have no sypmathy, moral or legal, for jerk like you in that case. Unless the pic was on his home screen you've got no reason to be even looking at it... and even if you do see it, you'r getting paid to work.. close the pic app and get on with your work. OP winner..you..loser.
[EVO 4G General] dactran:
Why is evreyone so quick to claim rooting "Voids" warranties. Warranty can be "voided" only by fraud of intentional misuse that causes the failure that would otherwise be covered. If I root my phone and the screen "blanks out" it is still covered by the warranty unles it can be proven that what I did had a "direct cause" on the failure.

Now it sounds to me the screen may have been "messed up" with hopes of getting a new phone. Having the original handed back led to the second "act", hey you broke my phone you better give me a new one.
[EVO 4G General] tx_dbs_tx:
OP acted appropriately in that situation UNTIL he made a public representation of his position with his employer which happens to be Sprint. Publicly seeking out the customer in this manner, even though the customers' name was not mentioned, Sprint can and will take appropriate action with employee conduct while representing one's self as a Sprint employee. I wouldn't be so nieve to think that executive personel are oblivious to their corporate employees' actions beyond the stores and onto public forums. I actually find stupidity on both sides of the fence here. Even if I did decide to reveal publicly my position of employment with a wireless carrier (or any company for that matter), I would absolutely act in a professional manner if I even remotely valued my job and had any "sense" of how this reflects on himself as well as his employer, which again happens to be Sprint.

The customer was clearly in the wrong. And now this post puts the technician in a very bad position with his employer.
[EVO 4G General] magicalsleeper:
Uh oh, big boss has come to visit the thread? And good job sliding that pun in there ;)

Sent from my MacBook Wheel.
[EVO 4G General] Dan330:
i was referring to the guy that had issues... even looking inside the phone.. even turning it on.. and seeing the boot up screen, which will confirm something has been changed with ROOT access.

I agree.. what I said was over the top. and I personally have never done such things. What i wrote was to illustrate what would be in the repair shop's work bench. Not a far stretch of the imagination.

The truth is it does happen; and if you do not take precautions, then only one person is to blame! But if you are taking any device into a shop.. with sensitive information; you better remove it. example: unrooting it!!!!

calling me a ****... name calling was so helpful. thanks
[EVO 4G General] Dan330:
because it is a know fact... with all carriers.

some techs... choose to ignore it and help the customer out. some dont and follow the printed policies concerning "rooting".
[EVO 4G General] NewZJ:
if sprint wants to find the tech, all they have to do is look at how many people had screen replacements that day, how many techs were working that day, how many of them had castillo for their name, how many are 33-34yrs old.

me thinks he would be found by now,
[EVO 4G General] cor4twenty:
Well if there are executives that are on here they can pm me. I have a couple threads they would find interesting...upgrade change, new $10 fee, common issues I kept mailing them about that SHOULD have gotten customers replacements, employee ignorance that ultimately makes tech jobs harder/more time consuming and has resulted in many upset customers, lack of consistency when adressing "challenging" questions,among others. I can guarantee them they'll improve satisfaction and revenue exponentially if they address those issues rather than fire me :D i
[EVO 4G General] Dan330:
well.. true .. but... we are talking about corporate machine.. and bureaucrats...

it is easier to fire you.. say they caught a bad seed.. and here are the policies that where violated. than try to fix a bigger issue.

you might want to get this thread deleted.. just my .02 ...
[EVO 4G General] cor4twenty:
lol damn!! 33 year old sprint tech...that's crazy!! no i'm way younger and my name doesnt contain castillo lol
[EVO 4G General] Dan330:
ok.. but how many techs at your location.. did a screen replacement that day? who is under way under 33....

2 if you are lucky!
[EVO 4G General] mbobino:
If I were the OPs boss I would commend him. He followed policy and procedure while at work and then took the initiative to address the upset customer outside of work offering to help said customer with their phone problems. The OP has done nothing wrong at all in my opinion.
[EVO 4G General] Razgriz:
You have a couple of good points:

1) letting people know you're a Sprint employee. Do you know how many people will try to have you hook them up? Especially the ones trying to get onto SERO? No thanks.

2) Sprint executives strolling the forums. This happens, believe it or not.

On a side note, I am so glad I don't have to deal with customers any more.
[EVO 4G General] cor4twenty:
World needs more bosses like you!!!! :)

update: Customer came in again today..he picked up a few things and left but not without giving me a mean look :( I guess he read this thread and we're not friends...Offer still stands on the new phone btw.
[EVO 4G General] starplaya93:
:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D

tooooo funny!
[EVO 4G General] starplaya93:
oh yeah... if he doesn't claim his free phone within a week, can I have it?
[EVO 4G General] bedoig:
It was me!!!
[EVO 4G General] _MetalHead_:
Don't lie, this is too serious of a situation. I have way too much hope invested in this thread for it to be derailed by a false claim.

Will the real Mr. Senseless please stand up?
[EVO 4G General] bedoig:
Hehe. OK, I'll make my case and you'll see that the evidence is irrefutable.

1. I'm from Houston

2. I run CM

3. I recently replaced my screen.

:)
[EVO 4G General] tx_dbs_tx:
I don't see that your actions justify being terminated and my post was simply intended as a courtesy to keep you in good rep.

You are free to do and say what you like but remember if you choose to represent Sprint, I would hope you would do it in a professional manner. That's all. Customer relations is taken seriously and this thread is going beyond your job scope especially attempting to directly address a customer concerning a bad incident in your store. I can understand how you must feel but you have to let it go. As you know, there is always going to be rude customers.

I like to see Sprint employees reaching out to the communities as long as they act in accordance with Sprint's expectations. This is just my point and personal advice.

It's much easier than that actually. And there is no search party. Written notice is all that would be done. Sprint CALEA Operations... but this is not by any means at that level. Let's not blow anything out of proportion here. I'm a good guy :)
[EVO 4G General] scoobdude:
I am from rgv but moves out from that hell hole long ago.

Now onto the issue. People need to understand what they are vying and not only how to use it but how it works. There is this thing called the magnusen moss act<sp >> that states a warrant cannot be denied on the whole device if the use changes out a part not related. So if you flash cm and your power button stops working they can not void your warranty.

Another way to think of it is if you put a Turbo on your car they could not deny a claim about your window not working.

Open I think you treated the Guy fairly in store, but on here I believed you were somewhat demeaning. I am not saying the person did not deserve that, but because it is seen as you represent your store which is part of the Sprint franchise, it was out of line and you do not have permission to do so.
[EVO 4G General] cor4twenty:
lol i actually hoped it was him...i'm wondering if he'll ever show :(
[EVO 4G General] sand1303:
What the hell is dbr?

Sent from my rooted HTC EVO using the xda app!
[EVO 4G General] gpz1100:
Damaged Beyond Repair
[EVO 4G General] Last-Chance:
1. 1 point

2. -1 point (picture shows sense)

3. -1 point, YOU replaced the screen. Not the OP

Overall score = Fail
[EVO 4G General] kwajr:
I took my phone in for screen replacement for the hot spot issue the lady didn't have one for my hdw version says she can order a new phone I said I really just want the screen fixed I have it how I want it she says yea I see you have gingerbread and all

Point is just be cool and you will usually get what you need

See I wasn't even trying to get a new phone
[EVO 4G General] _MetalHead_:
He won't show, the universe clearly doesn't want me to be happy.
[EVO 4G General] bedoig:
ESL? Did I really need [/sarcasm]? Anybody?