yashsingh1/xdaforums huggingface dataset:
[XPERIA X10 General] shonangreg:
I have begun posting comments every time I find an article on SonyEricsson's Xperia arc advising consumers looking for phones to take into consideration SE's current history of updates for the existing Xperia X10 series which are all still under contract. If a lot of us just continue doing this, then SonyEricsson will see these comments -- and consumers will think twice about getting a SE phone when there are other choices available.

Below is what I wrote on a couple of recent articles on the Xperia arc. Please feel free to amend this to suit your purposes. Also, please improve on my attempt and post your scripts for other people to post -- and provide links to some of the high traffic sites. Because SonyEricsson really is demonstrating its commitment now, spreading these messages really does have promise to force SonyEricsson to change course -- if they want to continue selling phones!
[XPERIA X10 General] a2ha:
omg, people are tired of this ****.

/Close thread please.
[XPERIA X10 General] iead1:
Are you braindead enough to think that SE doesn't know we would like newer Android versions?

They're a business, not a charity. They can't afford to keep updating old phones, or no one will buy their newer ones. Simple as that.
[XPERIA X10 General] shonangreg:
If we just sit here and take it, then SE will be content to dish it out. If, otoh, we even appear to be able to dissuade new customers from going with SE, then they will support us because it is in SE's interest.

That. is. simple.
[XPERIA X10 General] iead1:
Better get to work then. Samsung ain't doing so hot with updates either. HTC has stopped with their older phones as well. Motorola has ignored a lot of its non-Verizon Droids.

What's left? The iPhone?
[XPERIA X10 General] will.m:
Pretty much this. I'm all for complaining, but if you want up-to-date software, you have two choices: iphone or nexus.

I don't think that it's wasted effort to complain. How else would companies know how to service their customers better? Personally, I've given up on pretty much every manufacturer. As much as I hate apple, I'm pretty tempted to get an iphone if they were compatible with T-mobile's 3g just for the continued support because I'm not super happy with the design of the nexus line.
[XPERIA X10 General] hamed1297:
i try to do this in many facebook post under SE`s pages.

it better than nothing
[XPERIA X10 General] Morbidx13:
Great another idiotic thread.
[XPERIA X10 General] arkedk:
Old phone?

It was launched in March 2010.
[XPERIA X10 General] saketh321:
the funniest thing about these threads are the people that go on to say... "Great another idiotic thread"

or

"Are you braindead enough to think that SE doesn't know we would like newer Android versions? They're a business, not a charity. They can't afford to keep updating old phones, or no one will buy their newer ones. Simple as that."

If you really think these things are that stupid, why do you even bother clicking on them when it clearly states what the thread is about... in this case anyway. Are you guys really that big of losers in life that you can't go by on the internet without clicking every single thread or do you just have that much time on your hands?

Either way i am sure some of us have come to a conclusion as to who the actual "idiot" or "braindead" is. ;)

Oh and may i suggest some charity work if you have too much time on your hands?
[XPERIA X10 General] caifanX10:
Not a bad intention, but all these efforts are useless to "fight" against this. SE won't do things in the way people want. None of the other companies either will.

So why just don't give up and buy Arc? SE will happy for getting your $$$ preference again, and you'll be happy too 'cause you'll be in the top of the trend and with a phone with Gingerbread, the newest Android version. END.

***

Seriously, this has been discussed enough already.
[XPERIA X10 General] agentJBM:
I agree the entitlement generation needs to stop crying. However, threads like this one offer a solution to the problem, which I would support. Freedom of speech has been effective in creating change all over the world and throughout history. You cant change anything if you don't try. Those of you who post to close this thread are doing the same thing, just counterproductive.
[XPERIA X10 General] mrtim123:
just why bother? if they did (for whatever reason) decide to release a SE 2.2 or above, it would be so full of bloatware that any benefit would be gone anyway. ive been running zdzihu's 2.2 froyo ROM for ages on mine, and there is a 2.3 gingerbread ROM that Jerpelea has made out even. Yes they are beta, or even alpha, but even if SE said yep we are doing it, they would take another 6 months to get it out - dont you think the custom 2.2, 2.3 would be just about perfect by then?

support the DEVS, not the global companies :)

stuff SE - i hate there roms anyway!
[XPERIA X10 General] alankstiyo:
define old phones

if you say a 3 years old phone ok then it's ok not a phone with less thn 1 year of life span
[XPERIA X10 General] violentgoomba:
This device is good. It's freakin sexy. It's capable of running Froyo and Gingerbread. Until the new SE devices come out, this is their flagship phone.

I repeat, this phone is sexy, even next to the Arc, it still looks sexy and relevant. The innards are still relevant.

I don't understand why it's being treated like the SE bastard child.
[XPERIA X10 General] shonangreg:
We're in the driver's seat. Why not grab the wheel?

Because SonyEricsson is gambling they can get away with it.

The mass of users typically just complain to each other after they've already got the device and seen its limitations. "I'll never buy another one of their products!" But that is where it ends. Flashy ads for new products can overcome that kind of friction from scattered individuals.

But SonyEricsson needs good press to sell their new phones, and if the current users of SE phones are telling everyone in the venues promoting the new phones how SE is refusing to update what they have now, potential customers will be turned away.

Maybe this hasn't happened before because there was no android OS to make this all so transparent. Now it is easy for everyone to understand. New customers and old all speak the same language: android! If SE has current devices that are technically capable and they aren't keeping them up to date, why would they do so with their next device? They won't. The arc still has the Timescape and Mediascape cruft that is making the updates so hard; that hasn't changed. And the arc is going to have a single-core processor when the competitors will be pushing out phones with dual-cores. SE will predictably move from the arc as soon as they can and shift all their focus to the next phone. Repeat. Repeat. Repeat.

SE is in a pattern of peddling near non-update-able phones. We just have to say that often enough, and they will change -- period.

And with the limited number of high-volume review sites, just one person would make a difference. A dozen or so posting thoughtful messages would be able to keep the issue visible on all the top-tier sites. A few hundred customers searching and posting just a few times a week each would keep the issue front and center on virtually every site of importance to SonyEricsson. SE would hope the protest would fizzle. But why would we undercut ourselves like lead1, "They can't afford to keep updating old phones, or no one will buy their newer ones. Simple as that" and caifanX10, "So why just don't give up and buy Arc? SE will happy for getting your $$$ preference again"?

The kind of protest I'm talking about here is easy to do; it has motivated, dissatisfied customers steaming now; and SE can't really get around it. We are in charge; we merely need to do something.
[XPERIA X10 General] ealax:
this is a young phone (less than a year old) with old software (more than a year old OS)

I agree with the Update, some products are still on support after several years on the market, the idea of support is to patch the vulnerabilities and improve the overall performance. If SE can do it with available Android OS why not?
[XPERIA X10 General] MJ_QaT:
How do you expect anyone to believe or support someone who doesn't know what he's talking about?

There will be NO mediascape in ARC

SINGLE-CORE is available in GOOGLE's FLAGSHIP, so any dual-core is just to attract people who are easy to attract with the ( 4G-dualcore ) stuff

Have you actually seen the changes made in the ARC?

2.2 is a waste of time
[XPERIA X10 General] HYPER-X10:
How about you get a part time job and spend your time earning some money instead? Then you could buy what ever phone you like. :eek:
[XPERIA X10 General] agentJBM:
The OP is offering a constructive alternative to the whining going on at xda. Here we are whining amongst ourselves. Whiners whining about the whiners. This offers an outlet for the frustrations of those let down by SE, that would reduce the whining on xda, and potentially effect SE in some way.
[XPERIA X10 General] shonangreg:
Sony is our friend. Let's be nice to them.

Thanks for the correction, MJ_QaT. I had not checked on Mediascape and Timescape's inclusion on the arc, so I hadn't been including that info in my posts thus far. I mentioned it only here. I don't know why you have to be so insulting about correcting my error, though :p

Dual-core phones will get better press regardless of how marginal they improve performance. SonyEricsson will feel the pressure to update their phone. Then, regardless of the greater ease in updating the OS because Timescape and Mediascape aren't bound so deeply into android, SE will once again feel the urge to come out with a new phone and abandon the customers they have at the time. Why would they not, smart guy ;)

If customers don't stand up and demand better treatment, SonyEricsson will be quite happy to pretend like nothing is the matter.

I don't understand what you're saying. I'm not asking for an upgrade to 2.2 and that's all. If 2.2 is such a waste, then SE could skip it and go straight to 2.3 for the X10 series. And if SE really think their 2.1 is so much better than stock android, why are they abandoning this model for the arc and going more toward vanilla android?

On a side note: I'm surprised at the amount of fanboi-syndrome going on here. Like it or not, we all know Apple obsesses over good design and quality and have customers who will buy anything and everything they put out. But why would anyone give SonyEricsson this same kind of fealty? I wouldn't be surprised if some of you have a "X10" tattoos :rolleyes:
[XPERIA X10 General] :
Actually, that happened with Satio, Vivaz, Aino, some ppl feel that's currently happening with X10 and it will probably happen with Arc. Probably.

The fact that SE works now with Android doesn't mean they dominate it. Maybe they haven't learn enough of Android so they don't dare to mess too much with it... Or they just don't work in big improvements for their current Android phones for a simple reason: They don't want to, instead of it they rather to focus their efforts/time/interest on new the Xperia line phones.

So let's see how far they go with Arc, Hallon, etc.

The question I did in another thread: What could Arc users expect from SE in the future? Of course no one has an exact answer to that, so as I see it, there are three possible options:

A) Getting updates timely and start looking forward to Android 2.4 or even the next version of it, as Arc will be capable to run it (I believe).

B) Just 1 major possible update to 2.4, and then... Nothing but small updates, and announce Arc's successor in January 2012.

C) Keeping Arc as their flagship for two years (supposedly, the standard life time of a phone before it gets obsolete), announce a successor in november 2012 and release it in Q1 of 2013.

D) None of the those.

I don't open a poll 'cause there are a lot of threads already about this. So let's just give valid arguments.
[XPERIA X10 General] MJ_QaT:
First of all, I wasn't being insulting, sorry if you felt that way and my apologies for that...

Now, let's start again here, for the dual-core, even the next generation of android OSs will not have a dual-core as a requirement for it, as seen with the Nexus S which will get the support from Google up to 2.4 and more. However, true that Dual-core will attract many people, but as I see it right now it's not a MUST have thing, yes, in the future Sony Ericsson will look into it more, and maybe release a new device by Q1 2012, but until then we will have to wait and see.

Customers who are not happy with what is going on should send emails directly to SonyEricsson, a PROFESSIONAL email, NOT some bad words and F that and F this. The more emails they receive the more noticeable it will get.

I have stated the 2.2 as your thread's title "effective strategy to get X10 updates to 2.2, 2.3, & beyond"

But I agree with you on the 2.3 part, if it will be as stable as the 2.1 then I don't see the reason why not, they even can take off the extra features like camera effects (most of them work best with Exmor sensor only) and other things that made for the ARC..

However, I don't think this will happen as from SE point of view they want the OS to be solid as it is now, upgrading the X10 will mean more resources and more money which they cannot afford right now ( their income for 2009 was -878m compared to 189+m for 2010 ) So you can see they don't want to waste any.

And yes, I am a Sony Ericsson love, as I have been since 2001, but I'm not a "FANBOY" like the iphone people. When I see something good I take it, and when I don't, I always contact them and tell them in a respectful way.

And as far as the tattoo.... Hmmmmm good idea I might try that :p J/K
[XPERIA X10 General] gunawan-1:
May be we should just do begging.better than complaining. Hohoho.... But who care. Damn SE.

Gunawan-GN Multimedia-X10i
[XPERIA X10 General] moacyrfilho:
I say the following: other manufacturer intended to not develop 2.2 android software, but consumers made buzz, they changed their minds. They are saying lies to support the no android no step-up decision. Hardware isn't a problem as it never was a problem to dual touch. As I said in another thread, hardware is controlled by drivers, and yes, drivers can be re-done. Proof of that is this last update in Japan. I say we shouldn't stay quiet. The ones who discourage these kind of attitude should just shut up and let us do OUR PART as unsatisfied consumers. End of story. If you have enough money to buy an Arc just 3 months after a x10, congratulations, I unfortunately don't, and I want my hi-end phone up-to-date.
[XPERIA X10 General] MJ_QaT:
Why don't you work harder to earn money instead of being a child and talk like one ?

have some respect in other's opinions
[XPERIA X10 General] violentgoomba:
People stop insulting each other.

I guess what people need to understand is that customer feedback is very powerful. As customers our money and our mouths are our only weapon.

Dual touch is here thanks to customer feedback.
[XPERIA X10 General] a.monteiro:
People are annoyed because there are a lot of threads about this already, i encourage those who flood SE's boards with complaints but when you come to XDA, please, use one of the many related threads or STFU. :)
[XPERIA X10 General] loneLEE:
If you can't afford high-end phones, please, do yourself and your parents a favor by spending money wisely on normal phones instead of smartphones?

Are you able to feed the whole Sony organization their whole life with your measly $1088 spent? As if. Those people working there need to earn to support their families.

So you can be a selfish customer who wants things your way while they can't be selfish to think of their own interests? It's bad customers like you who are making adults work the rest of their lives miserably. People nowadays really are pushing the "The customers are always right" theory too far.

Might I remind you that the people who are providing you services humans as well? Just because you spent money that is beyond your usual budget doesn't make them any lesser than you. And remember: NOBODY FORCED YOU TO BUY THE PHONE AT GUN-POINT.

The whole brick you're holding on to costs $1088. IT DOESN'T COMPRISE OF ANYTHING ELSE BEYOND THAT. Any additions, they are just a previlege, not an entitlement. Get this into your head. That amount of money can ony sustain their receptionist for a month only. What about the rest of her life? Are you gonna support her financially??

it takes 12 phones to employ her for a year, and mind you, how many staffs you'd think is under Sony worldwide? Some staffs even have to be paid with an equivalent of 2-3 phone price per month.

If you think the amount of Xperias sold are enough to make them rich, STOP BEING NAIVE. They might even have to struggle to break even.

If you really are not satisfied, look for a better brand of phone elsewhere and stop trying to piss people off.

Maybe someone can recommend him a simple phone which doesn't require any software updates at all?

And oh yeah, I forgot to add. The money doesn't just go to their staffs. Don't forget the materials, licenses, production costs and whatnots. Bottom line is, your $1088 doesn't significantly change anything.
[XPERIA X10 General] fightingroost12:
+1

+1 more

screw it you get every digit

+1234567789
[XPERIA X10 General] Visspui:
Agreed... these threads are pointless.
[XPERIA X10 General] kylec:
Well said, very true
[XPERIA X10 General] loneLEE:
(O_o) you even gave me an extra 7!!!

Lucky 7!!!!

Wahahahaha.

Anyway... thanks, guys, for agreeing with my theory. Cos normally I would get shot for being a 'fanboy', 'hypocrite' or whatever names they can call me.

I'm really very bothered by brats who can't seem to compromise or just want to make lives miserable for others because of their selfishness. And just because pineApple spoilt the market by giving a 'lifetime' support to others because they have the capital to do it, people expect other organizations do the same.

I wonder if they would write a complain letter to their government officials if they realize flats from other districted got upgraded with elevators that stop at every floor. I'd like to see them write, "Why our block ain't upgraded like flats from XXX area?? YOU SUCK!!!"

=X

Put yourselves in other peoples' shoes. Act like Sylar and understand how the world works. Some people make certain decisions because hey are victims or circumstances, not because that are @$$-holes.

You can try to understand how Sony Ericsson feels by imagining your parents asking you "Why can't you just be like your classmate, XXX, so dilligent and gets top grades all the time?"

Is it because you are lazy when it comes to studying? Or is it because it's beyond your limits? Think about it.

And yes, this is how I feel whenever someone compares a company with pineApple.
[XPERIA X10 General] hamed1297:
So in this way that u say,HTC gays are already dead?

I know many people stop buying X10 and it`s family just because Se doesn`t update the software.these people could make money for the company.

i can see any relation between more support and loosing money!

Good companys have good support so in this way they gain people attention.
[XPERIA X10 General] akila87:
Agreed, I think SE is in the same situation which apple was in 1996-97. I think they should focus on few major products than doing every thing.

They should probably learn from this.

http://www.youtube.com/watch?v=PEHNrqPkefI

Exactly, most of us expected X10 won't go further 2.1. But every one was pissed because that "eclair is better than vanilla froyo" statement.
[XPERIA X10 General] zizux:
So if the X10 is going end of life, the captivate has bugs. Pretty much if you want a higher end android phone you have to go with an unlocked one from tmobile?
[XPERIA X10 General] Buddha:
this says it all :
[XPERIA X10 General] radomir82:
You can't compare any large cell phone manufacturer to Crapple! There is one simple thing: how many phone models do apple relased? and how many SE? And then: who has an easier job to keep up with updates? the company with 3 phone models, or the one with 50?
[XPERIA X10 General] stan.s:
@Ether_Man your figures for profit are incorrect. Apple makes 100% on the iphone. SE says it made 30% the first two qtrs 29% the 3rd qtr and 26% 4th qtr. Samsung may make more than SE since they actually make some of the parts in other divisions depending on how they book them internally.
[XPERIA X10 General] Ether_Man:
No. That's pure BS... Apple is quite clear on its 40% margin. Check Forbes if you dont believe me. "Gross Profit Margin 40.3%"

My profit margin on SE is based on their statement a while back about having higher than the others. Though then again, not sure if the iphone was released when they made that statement so yea, that may very well have changed. 30% profit margin doesnt make all that large diffrence though. It changes the calculations to roughly 1 billion per month for profit and developments. The argument about how we should feel sorry for SE so as to buy new phones every month is still just as absurd.
[XPERIA X10 General] MJ_QaT:
I am pretty sure that LoneLEE's intentions were not to aim for other people to buy SE product every month or so just to support SE

If I wasn't wrong, he meant to give reasons why SE are not upgrading their OLD handsets to the latest OS. And I have to say that I agree with him.

SE cannot afford to spend more money on resources to upgrade their OLD handsets, because it will cost them a lot ( X10 users not buying ARC or newer models for starters ). And at this time they need to cover up their losses in 2009 "Income before taxes, excluding restructuring charges, was Euro 189 million for the full year 2010, compared with a loss of Euro 878 million in 2009"

As I agree with your theory about the 140K phones per month, however, you have add a lot of other stuff to that ( ads, copy rights, investments, cost of production, taxes... etc ). Even if the 140K was enough to feed the staff for a month, but can it support SE in the long term?

I have to agree on that SE promised 2.1 and they kept their promise, sure they are not obliged to upgrade to any newer version, however, the device support is still up.

Sony Ericsson's Financial Results for 2010
[XPERIA X10 General] zabihjan:
Nice one

Sent via X10i with XDA app using Blue Spark rom