yashsingh1/xdaforums huggingface dataset:
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Nirgal76:
Chat online worked for me.

I just lied about my phone. (HD7 instead of my HD2)

Thank you for the guide :)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] harshadura:
thanks for the write-up! this simply worked amazing! :D
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] zenekbezdesek:
wow, that's just awesome! It worked perfectly, the polish support chat assistant wanted some bill from me but this worked great. thank u
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] phoy18:
someone is giving some activation code here. i got my mine from him. i think his name was stevediaz..
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] scatman_ii:
It worked, thank you very much!

As I live in the Netherlands, and apparently the Dutch Microsoft support doesn't use chat (at least I couldn't find it) it took me some time to get to the US website at support.microsoft. com/contactus/?ln=en-us#.

When I finally managed to speak to a real-life person it was done in 2 seconds :) Only mentioned I had an HTC and gave hime ("James") my (dutch) phonenumber.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] obione234:
worked with microsoft uk

Just used this method with uk chat support, they asked for name and phone number and gave the code immediately. I just said my husbands phone was playing up and had to be hard reset and now it wont go on marketplace. they didnt ask for imei or phone model. I did this for my own phone a couple of weeks ago using the same reasons all they wanted name, imei, and phone model that time but, again, gave the code in moments. So huge thanks to all who make these endeavours possible.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] salondelouis:
good job

:o
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] thatJasper:
Doesn't work for Poland. They request scanned copy or photo of proof of purchase with visible phone model sent to e-mail address they specify.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] echardcore:
Awesome! Thanks!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] rahulganatra:
I can confirm that this works smoothly. In flat 5 minutes from the time i started with the base link clicking, i had my activation code with me. I have hd2 and just installed 7.8 ROM
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] seki750:
I did it via US VPN, with czech number and no registry change.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] mosio:
Could someone please help me obtaining an activation code ? I live in Poland and I got hard time trying to get one :(

I will be grateful.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] troby86:
Proof that this still works to this day:
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] mikaiil6:
THX MEN !! it works like a charm ;)

i live in Tunisia and it worked!! thx a lot men :highfive:
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] chaudhary9:
i also tried this but how do you get imei of a windows phone?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] dertester123:
You dont understand the whole meaning of this board. Its based on sharing not on profit for your own.

How many times did you try? Maby another agent wont ask this, or you could try to ask in the different sections (activation and gerneral).
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] wojtchas:
I tried 4 times in general section and 2 times in activation, every single agent wanted IMEI number of the Windows Phone 7 phone...
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] dertester123:
did you use a new name/email? Deleted cookies? I think they can see your history if you dont do so.

Try again a few hours later :/
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] wojtchas:
I know that every time they are checking email and ip so each time i used different proxy and email...

EDIT: I finally MADE IT!!!! This time I was prepared I got IMEI number from HTC HD7 which I found on ebay :D, but what is the funniest thing I didn't need to do that because the lady whose I was talking with just wanted my full name and phone number xDD
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] arkatis:
I can not get an activation code though! The agent said:

Ken: I am sorry to inform you that Windows Phone 7 has not officially launched in Cyprus and Microsoft does not currently offer support in your language for Windows Phone 7.

Ken: It would be best that you contact the point of purchase for your phone.

****! :(
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] wojtchas:
Connect to the chat using proxy. The way how to do it is perfectly showed by dertester123 in his post on page 4 :)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] MixerNoMore:
When chatting to a helpdeskemployee over here in the Netherlands, I got reffered to a phone number, because "[..]'they' manipulated Windows Phone 7 onto the HD2." Hahahaha.

So I called the phone number and Bob's your uncle.

Here's what did work: http://xdaforums.com/showthread.php?p=10851059#post10851059
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Founsk:
Still impossible for me, i've tried in France, in US, still the same answer, contact microsoft services...
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] MixerNoMore:
Try calling them.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Piotrekk:
Just got an activation code using the method described in the first post and the proxy from page 4...

Had to try several times because not all agents want to help...
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] SMS92:
Done via my VPN provider's US server (located in Georgia), I'm in the UK. All sorted with the first agent I spoke to, no messing about. [IMPORTANT: See my post 2 down to see how to set up a US proxy/VPN]

Note: I wasn't asked for an address, email addy or IMEI number. Just my name and location. I had a Georgia hotel address lined up just incase.

(P.S. No, I didn't really input "XDA CREW 2o1o" as my full name :)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] solikhd2:
would be nice to get a code this way.

but if i click the link to the support center, there is just the

german site, i clicked nearly every link, but found no way to get

to the chat.

any ideas what i´m doing wrong?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] SMS92:
Get a US-based proxy set up in your browser and go here: http://support.microsoft.com/contactus/cu_sc_selector_chat?ws=support#

Click "Product Sales, General Inquiries and Genuine Advantage Questions"

There are bunch of web-based CGI proxy's here: http://www.publicproxyservers.com/proxy/list_country6.html

If they don't work Google Socks 5 proxy US.

If you're really stuck finding working proxies pay under 2euros for a months VPN link: www.linkideo.com and set it up to connect to usa.linkideo.com and you'll be completely anonymous (and US based) as long as you're connected.

Good luck!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] solikhd2:
at first,thanks for the quick replay!

was able to get to the us page now.

but maybe i´m a little stupid right now, i cant

find that link im supposed to.

this is the site i see:
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] SMS92:
Hmm, not sure why you're not getting the correct chat link. Try clearing cookies/cache and go to www.ip2location.com in your browser once you're behind a proxy to make sure it is indeed inside the US.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] solikhd2:
ok was able to get through the chat...

but no activation code for me.

first they just said i have to call the custumer service.

me: did this 3 times...

xxx: oh we are sorry for that, call the customer service in germany...

soo,proxy didn´t work properly and i still cant activate...:(

if anybody would be so kind to do that for me, pls pm.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] kanepit47:
Had to call and it was quick they gave me the key in less then 10 minutes thank you guys
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] karendar:
Chat hardly ever works. Save your time and activate through phone...
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] vnt87:
Awww crap, I'm trying that but they ask for the IMEI. If I give them that they'll know for sure it's not a HD7. Any idea?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] coolbeer1990:
works here in India ! perfectly ! took 3 minutes ! hahaha

my chat was like very real types ! i mean i was pretending to be an amateur !...my chat :

Martin:thanku for contacting microsoft ! how may i help you

Me:i have a hd7 and i have encountered a problem

martin:according to the location i can see that u r from india ! i will transfer to a representative of your country !

Me:i bought my hd7 from new york

martin:thanku for confirmation

Me: i hard reseted my phone and now the market is not loading ! what could be the issuee?

martin:i need some information first

Me:sure

martin:your first and last name and your phone number

Me:***** ***** and the phone number is ***********

martin:thanx for the info

Me:what could be the issue ! cannot it be resolved ?

martin:just wait for a minute while i generate your product key

martin:thanx for waiting

Martin: your product key is ***************************************

Me:should i use this key for activating the market ? only that is needed ?

martin:yes ! you are good to go, just enter the key and tell me if its working

Me:well my phone is charging and switched off! i will try in 2 hours and if it doesnt work i will contact you back

Martin:it will indeed work,*****(my name ) !

Martin:thanks for blah blah and blah

Me :bye ! and thanku
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] kosa911:
Doesn't work in Poland...
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] salmanr86:
wouldnt it be easy if we got a keygen instead, i mean if they can crack wp7 to run on h2, they can make a simple keygen too
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Cenobite_:
Chat didn't work at all. They wouldn't give me a key. They said that I had to call Microsoft Netherlands. The last time I tried with the chat option, they wanted my IMEI. Which I couldn't give ofcause.

So I called the Dutch office. Seems that they have problems generating keys. "Don't call us, we call you."

ARGH!!!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] haksam:
chat is the hardest of all 3 methods (easiest for americans),

for SEA/AU take the email route

for Europe take the skype route

for US, take the chat route
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] jspacemarine:
bad times

just got IMEI bugger
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Cenobite_:
What could be the consequences if you give them your HD2 IMEI? Not chance of running WP7 ever again on this HD2?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] lulisat:
I give them IMEI ,and nothing they told me wrong IMEI, i still use my phone without prb.

Only thing that i dont get is the activation code i tryed all methods and still nothing.

.

regards
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] GeoMil:
I'd like to know too.

I gave them my imei and they gave me the code.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] SMS92:
A friend of mine gave his real IMEI via the phone and got an activation key without problems. I wasn't even asked for one, so who knows if they're even taking note of this information or whether they're just asking to varify you're a 'genuine' customer in the first place, so to speak.

People using chat and saying it doesn't work, yeah that's because in 9 out of 10 times if you're connecting outside the US they'll tell you to call Microsoft in your country or direct you to them.

FOLLOW THE INSTRUCTIONS on the previous page to connect via proxy/VPN. If you don't know how to do that then give them a call. Otherwise you'll be up and running in no time!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] how_weird:
I called and they said they "ran out of codes for today"

then i went the chat way. asked for imei number and said "I can't give you a code for an HD2"...

So now what? if i keep trying chat they are just going to see that first chat in their records.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] JhonKa:
i called in and i live in the united states. The lady on the phone just asked me for my name my phone number and the brand of phone. I just said HTC, guess i didnt have to use the hd7 lie :P
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] dbshane:
I was asked for IMEI by the first representative, and I gave the HD2 IMEI, no luck. Then I tried again, was told call the toll free number of MS. The third time I changed name and email before the chat, but the representative still knew it's me. How embarrassing!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] bleui:
I feel you, they instantly know who I am, which is quite embarrassing :o

If you live outside US area and still insist finding the key through this chat session, I recommend you to try it via AOL software, I even fool Paypal with this but that's another story ;)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] raviluke:
Looks like some reps are asking for IMEI number. Heres my CHAT:

Martin: Thank you for the information.

Martin: Please give me a couple of minutes while I search our resources.

ME: thank you

Martin: Thank you for waiting.

Martin: would like to inform you that the IMEI number you have provided is invalid for Windows Phone 7.

Martin: The product you are using is HD2 and Microsoft does not provide Windows Phone 7 on HD2 phone.

Martin: I request you to please contact your Phone manufacturer for assistance.

Martin: They are the best people to assist you with your concern.

DAmnnn I failed. Should I keep trying? or will every rep ask for IMEI
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] atomical007:
Search for HD7 IMEI from ebay or other sources and try again.:)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] logicgm:
Success for the third time via Chat from Hungary!

First time: no success, because WP7 is officially not supported in my country (location was discovered by my IP address, i think)

Second time: after installing Hotspot Shield on my pc for spoofing my IP address as if it was a US one, I failed again, because the agent asked my IMEI number. Turned out it belongs to HD2, and WP7 is officially not supported on it.

Third time: I got an HD7 IMEI number from ebay, but this time only my name, phone number and location was asked and the activation code was provided in a minute.

Now it works fine, activated :) So keep trying, folks!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] miller710:
I chatted twice and found that the first guy did not wnt to help me. The second lady said the system was down. I got her to email me a code. didnt even haveto give htem a phne number.

Please wait for an agent to respond. You are currently '1' in the queue.

Please note that this chat service is available to guide you to the appropriate resources for your questions. Often this can include technical support options or a phone number to the appropriate Microsoft Team.

You are now chatting with 'Jowell'.

Jowell: Welcome to Microsoft Customer Service Chat, Lee. Please give me a moment while I review your question.

Lee Miller: Thank you Jowell

Jowell: Thank you for waiting.

Jowell: You would like to obtain activation code for Windows Phone 7.

Jowell: You're welcome Lee.

Lee Miller: yes a friend of mine factory restored his hd7 and he said he got a code frm this chat

Jowell: My apologies, our tools to generate the activation code is undergoing system update. We have a dedicated team who can further assist you in resolving this issue.

Jowell: I recommend contacting our Customer Service department at 1-800-936-5700. They are open Monday to Friday at 5:00 AM – 9:00 PM, Saturday and Sunday at 6:00 AM – 3:00 PM Pacific Standard Time. They would be able to best assist you on this issue.

Jowell: Have I addressed your concern for today or would you have other concerns that you wish for me to address?

Lee Miller: how long will your tools be down?

Lee Miller: I prefer to do it this way so that I can be sure to get the right code written down and I can save it right to my computer just in case

Jowell: My apologies, our IT team are working on this issue now and we're still waiting for them.

Lee Miller: Oh ok. is there a way I could give you my info and you could email a code to me?

Jowell: My apologies for the inconvenience this has caused you.

Lee Miller: My wife has the phone right no because the phone still wrks I just need the code to activate live for her later

Jowell: Your email address is already in the information the you have provided.

Lee Miller: Is there any other information you need?

Jowell: Your email address is fine.

Jowell: Is there anything else I can assist you with today?

Lee Miller: Excelent. Thank you very much for taking the time to do this for me.

Jowell: You’re welcome, Lee. Have a great day ahead. Thank you for using Microsoft Customer Service Chat. We are available 24 hours a day, 7 days a week.

Chat session has been terminated by the agent.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] ekoHD2:
how can i enter the chat using a proxy?:) maybe at least than it works...

phone no way over here without IMEI...even if you tell them that your phoning with you hd7 and cant look up for imei, they ask me everytime if they could call my landline... no sorry i'm not at home... then: ok we will call you back so you can look up the imei...

i tried 5 times, different persons...

damn why are they so crazy over here
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] radzi:
I'm sorry but I can not find the before-chat page. is this "Ask Casey" the proper place? it says nothing about live chat.

thanks
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] King Royalty:
i got a code but I cant download any apps from the market I get a check back later error!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] arkatis:
I just got my new activation code via email... This email method works really well!

I tried via Chat but no luck! Try email them to support if you want an 100% answer! ;)

I emailed them before 3 days and they answered me! I am very happy.. :D
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Tsury:
After supplying then with an IMEI they keep telling me that the 'generator tool is undergoing system updates'...

Smells like a lie...

What should I do? :\
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] donetodeath:
Just wanna thank the OP for the great advice. I JUST got finished with the microsoft chat and got a code in under 5 minutes. They just asked for Name, address, phone number, and where i purchased the phone, and with what service.

Everything works great :D Thanks XDA and good luck to those still trying!!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] andreslafuente:
Used TOR from Spain, they asked me for the place where I bought the phone, make, model and phone number.

For the answer, first I found a Cellular number in "whitepages", then located the WalMart near that place, and I gave that info... Worked! Viva TOR!!!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] radzi:
very sad, tried with chat 3 times using US proxy and they asked me for IMEI :(
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] haksam:
the IMEI is at the back of your phone battery compartment, happy again :)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] xokos:
Worked in Portugal, just change For United States your location:

Give all the right info, no need to fake...;)

:D
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] radzi:
no, they didnt accept my HD2 IMEI as a correct IMEI for activation. I believe that they already know all the tricks... I'm looking for what else can i do.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] chopsomebong:
Thanks for the guide OP!

Worked on the 2nd try and no need for the IMEI. They just wanted a name, email, and brand of the phone (I said HTC).
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] shawnkenn:
Thanks for the guide OP!

Worked on the 1st try for me and no need for the IMEI. They just wanted my name, address, phone number to register.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] OCedHrt:
Yeah, they didn't even ask which phone I had.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] matthewharmon102:
can someone reccommend a proxy to use for this? i have used a few but they either dont work or dont say i am from the US
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Pop2Lock:
Didn't work for me, tried like 10 times they always told me I need to call. I used a hide-my-ip program but was useless. I guess I will have to wait to be in the USA again next month : /
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] gmatharu12:
lol I am so confused. I tried 3 times and everytime they said I am contacting them from the UK (Okay yes this is true) but I was using a proxy! I went to those 'trace my IP' websites and they all say I was in the US. Ah well, it was worth a shot...
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] matthewharmon102:
that exactly what i got! tried several different proxys but none of them worked :(
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] matthewharmon102:
just sent an email to MS support, hopfully they will be able to deal with me by email.

this may be a bit of a long shot, but is anyone willing to share a HD7 IMEI code? (perhaps one that is going to be replaced)? that would really help out a lot of people!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] arthursnape:
Eerr...

Not working....:(

I lived in Indonesia, and try this method...

but nice guide anyway.....:D
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] homeiss:
I live in Canada and just told him I am from the US but am up visiting my parents in Canada at the moment...
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] ealex134:
Wow! Awesome stuff. Tried what is listed here, didn't even tell them it was an hd7, just played really dumb and said it was the windows phone from htc on tmobile. The first guy i chatted with, no dice at all. He just gave me the # to call (800) 936-5700 and no matter what I tried, no luck with him. I wasn't going to let that stop me, so I went straight back to the page, tried it again, and within 2-3 minutes the guy gave me the code. No trouble at all. He asked for all of my info, which I willing gave him, and he sent me the code. To those of you stumped, keep trying. I am so excited!!!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] haksam:
US use chat

UK use skype call

Asia use skype call/email
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] darkangeldb:
it works!!!!!!

haha...it works..i took an american name, number and fake email (NO PROXY!!!!!)...i said i'm for an half year in Germany and my german is not so good so the german contact didn't understand me...the agent said after this : Okay, let me do my best to help you on this :D.....so don't give up the hope outside the USA!!!!!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] rob-ra:
I tried USA Chat, he told me that I should contact the dutch service center. I told him that it was a gift from a friend in the USA. He then just gave me a link, asked me of he helped me and said that it seemed that the connection was lost and left... What an ass...
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] THEBIG360:
Get in there, 50 mins later and done activated. Told them it was from the united states and uk would not activate it. Went back and fourth for ages but it worked. I created and American collage email account. At first.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] tw33k:
From Aus I used a US proxy and the first 4 times I tried they all gave me a phone number to call. Attempt number 5 and I got the code straight away. I gave a fake name, real email and a fake US mobile number
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Cenobite_:
Call MS Netherlands. Or use the email route. Both worked. So now I have 2 codes while I'm waiting for WP7 to mature.