yashsingh1/xdaforums huggingface dataset:
[EVO 4G Q&A, Help & Troubleshooting] Nashianei:
I'm curious if this would fix it...

Go to your time options. Settings-Date/Time If automatic is ticked, untick it. If its not, tick it. I would think the bug is caused when a text is sent with a timestamp via the network, at lets say 6:00 but your phone is registered as 5:58. Your timestamp would get all different kinds of backwards in your text app. I'm not sure if time on a phone would be on a BIOS chip like a computer, but it would make sense that your phone is just simply registering the time wrong. If you check/uncheck that and it still does it, simply hard-set the time two minutes ahead.
[EVO 4G Q&A, Help & Troubleshooting] av91:
Recently I've started having the same exact problem, except I have the Samsung Epic. Called customer support once and they "reset messaging" which didn't help at all. Installing any third-party messaging apps haven't helped, and neither has switching between local and network-provided time. Also, its random, so most incoming messages are messed up, but some are actually correct.

I'll try manually setting the time ahead two minutes and bugging some people to text me.

Edit: No luck, with the time set ahead two minutes, incoming timestamps are two minutes ahead of the new setting as well.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
Please call technical support and get everything into the Sprint system. Ask them to push it to a network engineer. I have to wait until one of them get a hold of me but they may end up just replacing the phone. I'm glad to hear that other people are having the problem also. Also an update, it is text messages from all networks that do this, including Sprint. I will keep this thread updated because I need to get this problem solved. At this point, I don't think there is anything left for me to do from the user end. I just have to wait for Sprint to get it all figured out. I do have insurance and they said they might just put in a request for a new one at no cost to me......also sounds like bs because I thought you had to pay a 100$ deductible no matter what. The Sprint tech said you don't have to pay for the deductible if its a software or network issue and there is no screen crack or water damage. My EVO is in perfect condition but the software doesn't work. Hopefully they will give me a reconditioned one that actually works.
[EVO 4G Q&A, Help & Troubleshooting] twoslo:
This is a Sprint network problem. Various sprint phones (not just Androids) are notorious for this type of behavior (wrong time stamps, messages out of order, delay in receiving and sending messages, etc etc). It's very frustrating indeed.

For the time being, try using one of the SMS apps on the market like Handcent or ChompSMS. You may still get incorrect time stamps from time to time, but your messages will arrive/send in order.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
I appreciate the response but I really don't like using aftermarket apps that don't go along with the theme of the phone. I'm real OCD like that. I don't even like apps that have free next to their name. If you pay 350$ for a piece of electronics, everything should work on it, including software and hardware. The sprint engineers need to get this figured out. This is unacceptable. The amount of money they are getting from their customers is ridiculous so why can't everything work. I realize their stock has taken a murdering but you have to keep your customers happy, that's number one. Anyways, I'm waiting too hear from Sprint but they said 72 hours not including the weekend so If I don't hear from them by next Tuesday, they will be getting a nasty call.
[EVO 4G Q&A, Help & Troubleshooting] ScottishGirl:
Exact same problem!

It has been driving me crazy. I will receive a text at 9:05, respond to it, and it will say it's 1-2 minutes earlier.

Another thing: we have four Sprint phones in the house. If we're all looking at them at the same time, they don't all say the same time. So, I tend to think that the time that shows when I receive a text is actually the time the sender's phone says. (Is that confusing enough for you?) Could that be the difference?

It only started recently, probably when I updated my phone last month.
[EVO 4G Q&A, Help & Troubleshooting] k2buckley:
This happens randomly on my Evo. Certain people I'm texting with, the time stamps will be out of whack, ranging from 2 minutes off, to over an hour off. My time stamp is always accurate, it's just the other person's that is inaccurate. I can be texting with a different person, at the same time, and the other thread will be perfectly normal. It's annoying. My phone also thought it was somewhere in Amsterdam (i wish i was there with it too) for a few hours, and nothing I tried would get it to show my actual location. I attribute all of this to google issues, and not actual problems with the phone.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
Alright still not fixed as of Monday....I have one more day until I can call Sprint and give them hell which I love...not....but anyways I've been doing some testing on when actually the time stamp is off. The time stamp is off from any network including Sprint only when the phone is asleep (or the screen is off). Then the time stamp comes in 2-3 minutes in the future. When my phone is on everything comes in fine and one time and all the time stamps are good. It seems like when the phone is asleep its grabbing things from the network 2 min ahead for some reason.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
Alrigth just an update on the situation.....called Sprint back they said they had no recollection of my callings the last couple of days....completely unacceptable. Anyways I got real nasty with them and got sent up to retentions (I told them the iphone for verizon looks really good right now.) Walked all over the retentions people and they said just go to a store and get a warranty swap (since I pay the 7 dollars a month or whatever.) I went to the local store (Lafayette, IN 47909) and they said that I was the first one with this problem but not the last. Apparently right after I left the store the first time I went, about 10 to 15 people came in right after that with the same problem. The manager at the store finally got a technician ticket in and apparently the problem has reached a ton of people all the way down to Indianapolis. Even some of the workers at the store are having problems with their EVOs and Epics. The explanation I got was it has to do with android and the text messaging server within the Sprint Network. If anyone else is having this problem...PLEASE CALL SPRINT AND ***** TO THEM. They need to fix this as soon as possible but they won't recognize it as THEIR problem unless a bunch of people call in about it. It should be getting fixed but I will check back on Friday.
[EVO 4G Q&A, Help & Troubleshooting] pscalett:
I noticed this same problem on mine. Looks like I'll be calling Sprint tonight and stopping by my local store. Maybe I'll just go to Sprint World HQ here in KC and talk to them about it.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
Please do....I'm wondering if there is a bug in the sms server that is causing this and it is slowly spreading nationwide. I call dibs on pointing this out if this is the case. This was from the mouth of a Sprint Employee. "Sprint will not do anything on an individual level but if the problem spreads to more than enough people, they will jump on it immediately." Now how much people is the real questions? I think the Sprint people thought I was crazy and now they are gonna be like....damn we should have listened to him. It's been going on for about 2 weeks now and I'm hoping it gets fixed before the end of the billing cycle.
[EVO 4G Q&A, Help & Troubleshooting] Phillysphinest1:
Hey OP...as you may have figured by now your not the only one. I get it too. I kind of just let it go since it was minor. Mine also, when someone sends me a pic it goes to the very top of the conversation as opposed to in line with the rest of the texts...again i kind of let it go, but i do understand that we all paid our money, we should have perfection or at least 99.9. Thing is i dont want to swing by sprint and them see warm 2.2!!!! Then i'm really screwed!!!!!!!!!!!!!!!!!!!!!!!
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
Just do a backup and flash a stock RUU.....sprint needs to know about this..It has nothing to do with our phones but everything to do with their servers and they wont do anything until enough people complain. Anybody in the midwest that is getting text message problems, please call Sprint and complain. Explain to them exactly what is happening and tell them to give you a ticket number and tell them you expect a call within 72 hours. Get you case in so this can be fixed for everybody.
[EVO 4G Q&A, Help & Troubleshooting] erik077:
Since I had same problem I took your advice and called sprint. They said that problem is not known and they had no records about people conplaints on this. What they did, blame on "problem in area"
[EVO 4G Q&A, Help & Troubleshooting] teh roxxorz:
Seems you have tried multiple options. When my evo was stock [using handcent] every now and then a text would come "from the future" but it'd only be like a minute or two off. If its hours, then its something with your network because my mom has sent me emails marked "10am" time stamp on send from her blackberry, but i don't get it til 5 pm, so its best you keep trying to push the new phone from Sprint. :)
[EVO 4G Q&A, Help & Troubleshooting] NewZJ:
i use the app called SMS time fix on the market, it overrides all timestamps and writes in when the message was recieved according to the phones time. fixed my 7hr time diff text issue. give it a try
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
Once again I do not want to upload any aftermarket apps that run in the background and take a dump on my battery life. I hate the battery life on this phone. You shouldn't have this big of a screen and powerful of a processor with the same size battery as a touch pro 2 or a hero. I know I shouldn't be *****ing because I knew the specs when I bought it, but what am I going to do, go to blackberry. I would really just prefer my 350$ phone to work properly in all aspects. Ya nothing is perfect but Sprint should be working their ass off to get this fixed. I will be calling Sprint friday if nothing is fixed cause this is just getting ridiculous. If this is not fixed by Valentines day I will be taking this in for an exchange. I know it is not a phone issue but anybody that is having this problem consistently needs to call Sprint and tell them about the issue. I mean explain to them EXACTLY what is going on. You can even drop my name as the originator of the issue (Matt Huffer (317 - area code)). It's funny cause my roommate has an 004 hardware version and has none of these problems and he is from the same area code. I want an 004 version anyways because I feel like his is much more solid and doesn't have a lot of the problems that the 003 versions have. Thats just my opinion please nobody get on here and bash I am just trying to get something very simple fixed. And no the new PRL update did not fix anything.
[EVO 4G Q&A, Help & Troubleshooting] NewZJ:
sms time fix doesn't drain your battery, it's free, it will fix your issue, you dont have many options and this is one, dont hate 3rd party apps for doing their job because they weren't included in a official release
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
I feel you and I respect the option but this should be a problem that Sprint can fix. It may take some time. I'm just one of those OCD people that don't like to load unnecessary apps. Also the time fix app only worked for me some of the time.
[EVO 4G Q&A, Help & Troubleshooting] Rally187:
HAHAHA! Awesome!...... and probably true hop in a Delorean and set the cruise to 88mph problem solved.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
If you want to be correct you can't possibly set the cruise to 88 mph because that means you would have had to sustain a mph of 88 for at least a while and we all know that the Delorean goes back right at 88. If you are going to be lame douchbags, at least get your movie facts right. As you can all see this is upsetting me extremely. My main point in creating the thread is to give people an option that are having the same exact problem I am having. Anybody that is having this issue needs to call Sprint and let them know.
[EVO 4G Q&A, Help & Troubleshooting] sekigah84:
I had this issue and it went away for me. I don't know what it is. Are you using Handcent by any chance?
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
No I'm not using Handcent.....I'm hoping it is just a network issue because it is starting to happen to a good deal of android's around this area. Its the stock MMS.apk application from the 3.70 update and I have everything, and I mean everything on my phone updated.
[EVO 4G Q&A, Help & Troubleshooting] Rally187:
go to settings> date and time settings> switch off automatic > set time two minutes back. then go to settings> personal> and remove the stick from your ass.
[EVO 4G Q&A, Help & Troubleshooting] NewZJ:
set the time 2 minutes forward, could do and see if there is a difference, IF the texts start showing up in the correct order then the problem is network side, if it moves the texts yet another 2 minutes forward ie 4 minutes in future then its the phone
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
I'm just trying to get a real problem solved here....I have business to handle everyday instead of sit here and talk about terrible 80's movies. That will absolutely do nothing what you suggested. Use some deductive reasoning and think what your recommendation will do for text messages that actually have the correct timestamp. Then they will be two minutes in the past. THIS IS A SPRINT NETWORK PROBLEM ANYBODY ELSE HAVING THIS PROBLEM PLEASE CALL SPRINT AND ***** TO THEM. Like I said it is starting to spread. There is some bug in their text messaging server that they refuse to recognize until more people complain.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
ONCE AGAIN, this has nothing to do with the settings in the phone. I have personally verified along with Sprint techs that this is a network problem. If it doesn't get fixed then I'm going to use it as a reason to get a brand new phone. I'm just waiting to see if anything else comes out.
[EVO 4G Q&A, Help & Troubleshooting] NewZJ:
go to sprint with that broken network and get you another, only a texting app such as handcent or chomp can help you then, hopefully its not some weird setting/configuration with your account that will make it carryover to the new one
[EVO 4G Q&A, Help & Troubleshooting] Rydah:
i have this issue every once in a while.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
For me it is pretty much every other text and that why it is driving me nuts. I think this is mainly affecting people in the midwest but who knows.
[EVO 4G Q&A, Help & Troubleshooting] Monicab1979:
I live in Chicago, and I have been having this issue for at least 2 weeks. I am beyond pissed off because I miss texts because I didn't scroll UP to see it.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
Ok call Sprint and tell them whats up.....Anybody you know that has an Evo or a Sprint android phone, do a full range of tests to see if that phone is acting up too. I live in West Lafayette so we are about two hours from each other. Call Sprint, tell them exactly what is going on, say Matt Huffer started this problem and you are following up on the issue. Make sure they give you a ticket number. I'm actually about to call them now just because I'm bored and I have nothing better to do then to be pissed off at Sprint.

And please nobody spam my number for any stupid reason. This is only to help. Anybody that has this issue please get to SPRINT ADVANCED TECHNICAL SUPPORT and use me as a name drop. Tell them there is an issue with the messaging server and they need to fix it.
[EVO 4G Q&A, Help & Troubleshooting] _MetalHead_:
For what it's worth, I live 15 miles north of chicago and am not having any issues at all.
[EVO 4G Q&A, Help & Troubleshooting] wanfaltm:
Live in the NW Burbs here, no problems to report either :). I don't know why this guy is complaining so much, download the app and get on with your life.
[EVO 4G Q&A, Help & Troubleshooting] apristel:
really putting your number out there like that? I XXXX'd it out so you can edit your post.
[EVO 4G Q&A, Help & Troubleshooting] n00bhackin:
It is not just a midwest issue, I'm getting the exact thing in the southeast. It seemed to start happening around the OTA 3.70 release.

HTC Evo

----------------------------------------

The program is designed to work, if it's not, we have a problem.
[EVO 4G Q&A, Help & Troubleshooting] chadh92:
Now that I think about it, my phone used to do this when I was roaming. Since I installed MIUI (I was stock before), it's been fixed
[EVO 4G Q&A, Help & Troubleshooting] MarthaDumptruck:
Changing my roaming settings from automatic to Sprint only solved this problem for me on my HTC EVO. Menu>Settings>Wireless & networks>Mobile Networks>Roaming>Sprint only.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
Thanks for the recommendation but mine is always set this way...Alright so after about a month of having this problem I have come to the conclusion that only a select few people are having this issue. There is some underlying variable that is causing the Sprint Text Message server to mess time stamps up for some of us. Ya i really don't care if people have my phone number. I can't really see a reason why people would want to call me. The variables that I am thinking, due to deductive reasoning (and if you don't know what that means, you shouldn't be allowed to own this phone), are date of purchase, area code, tower use, server locations, etc. I am sending an email to both Sprint and HTC right now to try to get the issue solved. I may even contact Dan Hesse, once again if you don't know who this is, you shouldn't own this phone, dan@sprint.com. I will be posting my Sprint community problem thread here soon so I may take this over to them now that I know it is a Sprint issue and not a phone issue.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
Woke up to good news, all my text messages have been coming in perfectly all day...Sprint must have fixed everything in their towers and server. May be closing this thread soon unless others are having problem.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
I finally took the recommendation of some and send a really crappy letter to Dan@sprint.com, Dan Hesse, and I woke up the next day and everything was fixed. I did get really nasty in the letter and threaten to leave Sprint for Verizon. I think it's really weird that this problem has been going on for a month and nobody from Sprint could help but as soon as I contact the CEO and threaten to take my 3000 dollar and year bill over to Verizon, they all the sudden want to be buddy buddy and help me out as much as possible. This is the email I got back from Someone at Dan's office with a direct contact number (probably will be changed in like two days). Anyways thank you all for helping trying to get this resolved. I will keep this thread open for another week or so just to see if anyone else is having this problem.

Dear Matt Huffer,

Thank you for speaking with Sprint.

It was my pleasure to speak with you today. As we discussed on the call,

you stated this issue has been resolved as of now. To answer your

question, when is 4g will be available in your area? You can register at

Sprint.com to become insider and when 4g is available you will be

notified. If you need my assistance in the future, I can be reached at

757-223-3860. My office hours this week are Monday-Thursday 9:00 am -6:00

pm Est. or just reply to this email.

Thank you for again for contacting Dan@Sprint.com

Sincerely,

Prudence H.

757-223-3860

Sprint

Get the best value for your money & exercise your freedom

to change plans anytime without penalties - we promise!

www.sprint.com/planpromise

Sprint.com is all about you! My Sprint puts what you want to know,

right at your fingertips -- take a tour and sign up today!

www.sprint.com/mysprint
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
Alright everything was working find for a like 48 hours and i woke up this morning and now everything is backwards meaning that all my texts are coming in in the past....I'm expecting a call from Sprint sometime today to address the issue. Hesse's office told me they would call me today. I might just ask for a new phone just to cross that variable out of the equation. Now all my texts are coming in about 2-3 minutes in the past. Really crazy. If this isn't fixed by the next billing cycle I will be leaving Sprint officially. At that point I might be selling my EVO so i'll let you know. I'm extremely disappointed with the customer service. I understand you may no have the answer but please direct me to somewhat that does so I can talk to them directly. Sprint needs a much better customer service experience along with better quality control methods.
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
switching over to handcent

So at this point I'm going to switch to Handcent. I think it may have something more to do with the HTC software. The time stamps may be correct but the fact that there is a slight delay in the networks may be causing this. I think it has to do with the fact that HTC and android has everything sorted by exact time stamp instead of when the text actually arrives at your phone. Handcent does it the other way around.. where it takes the time your phone recieves it instead of the network stamp...I think I'm just gonna stick with Handscent at least until Sprint gets everything worked our or till official gingerbread comes out.

Oh ya Sprint is giving me a brand new phone by the way cause I *****ed at them so much.
[EVO 4G Q&A, Help & Troubleshooting] phatmanxxl:
Hey this would work great with the lotto!
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
hahahah yah i know but unfortunately I handle a good amount of business through my text messages, mainly keeping the ladies in check, and the conversations just don't make sense...no pun intended. Now my roomates phone is starting to do it. I'm going to get my new phone later tonight so I will post back with the results. If the new phone is doing it then there is something definitely wrong with the Sprint server or poorly constructed software that is using tower timestamps instead of when the text message reaches the phone. Wouldn't it make more sense to get your time stamp from the phone rather than the network due to the sporadic delays. I might be emailing HTC in the near future seeing if they will implement this into their next release. Handcent already does this so I'm sure they could just crack into their source code and check it out. At this point I don't know what is causing all this still. It's been about a month and half of me having to deal with messed up text messages.
[EVO 4G Q&A, Help & Troubleshooting] JayStation3:
I would demand a brand new phone, When Mine was messed up from water damage - I told them I didnt want a refirb and they said it was luck of the drawl on what I would get - SO i requested to be transfered to a manger and I stated my case to her and she made sure I got a brand new phone. I didnt get a refirb - I got a Brand NIB phone, you just gotta ask em for it...
[EVO 4G Q&A, Help & Troubleshooting] mjhuffer:
Yep def got a refurb and it is all chipped up....I will not accept this and I did not let them order me another one. I will call Dan Hesse's office tommorow and make sure they send that store a brand new one so I can go pick it up. Seriously the phone they gave me is in worse condition than my phone of more than 4 months. Absolutely unacceptable. Hesse will be hearing about this....I have dealt with this for way to long. On top of all this the problem wasn't solved.