[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] coolwave911:
This is what I told them in the chat :)

Ok so before doing anything to my phone I think it is best to get the code for the sake of it. You know it'd be frustrating to do everything then found out you couldn't get the codes which is the last thing you need. Anyway, I grabbed the codes then just typed them straight into my phone without modifying anything and it just worked.....just like that, magic? No, LOL it just worked HEHE. Below is my chat with the agent, copied right after I got the codes moments ago :D

I'm on boyppc WP7 NAND MAGLDR 22 May ROM if anyone wanna know which ROm I'm using :D

You are now chatting with 'Max'.

Max: Welcome to Microsoft Customer Service Chat.

Me: Hi

Max: May I first ask, do you have the phone with you right now?

Me: Thanks for the quick response <== I waited for 5 seconds LOL, it was that quick

Me: yes I am

Max: No problem.

Max: Are you still on the screen saying "Activation Required"?

Me: I think I skipped the activation screen, how do I get back to it?

Max: Would you know how to go to email & accounts on your phone?

Me: Ok, no problem, i got back to the screen <= I lied to make me looks like knowing nothing :P

Max: There are five boxes, am I right?

Me: yes, am I suppose to fill my details in or some kind of codes? <== Playing dumb again :))

Max: Alright. It's nice to hear you got back there already.

Max: What you can enter there is an activation code that we would be getting.

Max: Let's go ahead and get an activation code for your phone.

Me: ok

Max: May I just ask for your phone number and the brand of your phone?

Me: I'm with Optus Australia. Phone number is XXXX XXX XXX (My real fone number), it's a HTC <== I didn't say specifically about the model, just HTC and not even mentioning about IMEI, Serial number or anything!

Max: Thanks.

Max: I'll be right back quickly with a code.

Max: Here it is:

Max: *****-*****-*****-*****-***** <= Tada :D

Me: I'll give it a try and tell u if it's ok

Max: Yes, please.

Max: Kindly enter the code on your phone and inform me of the result.

Max: I'll be right here.

Me: I think it's working fine, tried buying an app and all good

Max: Excellent.

Max: I'm glad we got your phone activated.

Max: Please note that this is now your permanent product key. Kindly save and keep it in a safe place. In case you would need to reset your phone and re-enter a code, you may enter this code again. <== This answers many people's question about this code being permanent or a one-time code. It is permanent people, u r stucked with this code for life until u request another code for some reason :D

Max: Would there be other customer service issues I can help you with?

Me: That'd be all, thanks for your help

Max: You're most welcome.

Max: Thank you for using Microsoft Customer Service Chat. Please feel free to come back. We are available seven days a week, 24 hours a day.

Chat session has been terminated by the agent.

It's that simple, less than 2 minutes guys. I think it's better to use the chat, easier to lie when typing than saying it LOL

I followed the chat link provided by xda member

rajivshahi

on page 5 of this thread and it worked just fine (Sorry I cannot post the link directly as I'm new to the forum so I'm restricted to do so til my 8th post).

Here is his original post

Select the first option which is "Product Sales, General Inquiries and Genuine Advantage Questions"

A pop-up opens ask for a few thing like names & email address. Select the reason for contacting Microsoft as "For general inquiries" which is the last one in the scroll-down menu

Then type in the text box about why you need to contact them. I typed: "I got stucked at the activation screen for Windows Live Market on my new HTC Windows Phone 7"

It's that simple :D Hope this helps