yashsingh1/xdaforums huggingface dataset:
[XPERIA X10 General] tigermrk:
x10 official support forum

Hello Everyone,

My message here is purely one of acknowledgement. We understand your anger, we see your obvious frustration, and we are certainly saddened by your new impressions of our company and products.

I won't repeat any of the comments from my colleagues on our Blog, Facebook, or Twitter. You've seen it all before.

We are here, we are listening, we are working hard to make sure we can impress you in the future if you chose us again.

-Martha

Sony Ericsson Answers Team

it evens sounds like there backtracking the 2 year support too with ...

Hi,

Really quick: We have stated we typically support devices for UP TO 2 years after launch.

This obviously applies to the date of first launch in whatever country it's available in first.

The key here is "up to", if I remember correctly, you mentioned Nokia does the same thing

http://talk.sonyericsson.com/message/45612#45612

and

It did at one point states we would support phones for "up to 2 years after launch" at www.sonyericsson.com/update. This was changed some time ago

http://talk.sonyericsson.com/message/45612#45612

i really hope your right and these customer service advisers aint got the foggiest but the message is getting out there by facebook, twitter, and the support forums.
[XPERIA X10 General] Lee1972:
Sony wouldnt even give permission to the World of Spectrum site to release old ZX Spectrum games and the Spectrum was abandoned nearly 20 years ago. No hope im afraid.
[XPERIA X10 General] Lord Takyon:
I am as p*ssed as the next guy, but this is getting silly.

Petitions are one thing, it expresses our annoyance, but this?!?!?!?

A step too far.

I won't even bother explaining why as I can't be arsed to be honest.

Sod SE, let our devs do it instead, they obviously have the skills lacking by SE.
[XPERIA X10 General] :
..............
[XPERIA X10 General] stoots1975:
I see that someone can actually read others posts, as I was the one who originally posted about a 'class action', and that was only to get Android 2.2 on our phones, as SE in Turkey had previously released an Email saying they were working on, and would release 2.2! I'm sure you know that SE released another email soon after, saying that SE Turkey had made a mistake and 2.2 would not be released on the X10.

Thread post can be read here

http://xdaforums.com/showthread.php?p=10527595#post10527595 post 163
[XPERIA X10 General] Ovalteenies:
Just because they are not updating the x10 to 2.2 doesn't mean they have abandoned us. Just like the multi-touch update, there will probably be more enhancements to 2.1
[XPERIA X10 General] Erofich:
thats because they're selling these games at PlayStation Store for PS3 now...
[XPERIA X10 General] Z3X:
Buisness is buisness as they say.

Nothing we can do about it OP
[XPERIA X10 General] Lee1972:
The actual Spectrum games or remakes? Theres around 8 Spectrum games Sony refused WOS to free distribution, the originals would look crap on a phone let alone PS3!
[XPERIA X10 General] mrljlamon:
All x10 users should get upgrades to an arc for no more than 100 dollars as soon as its available for being delt such a lacking smartphone. Haha

Meaning SE should do this for us to make things up to us.
[XPERIA X10 General] Visspui:
Realistically, SE doesn't really owe us anything, and I promise that they are not going to give you anything either.

Even if a bunch of you swore off SE phones, they would still be alright, and it would cost them more to give us all rebates than it would to just try for a new customer base.

Good luck with that though,

Also this thread is ridiculous. No one is getting anything
[XPERIA X10 General] Perceval from Hyrule:
Guys, please note I didn't talk of class-action, I'm talking about a "class-action" move : what I mean is not to do something penal (but it can be), but it is to join all users and see together what we can do.

Because of course Sony won't listen if there are only 1, 10 or 10 000 people complaining a bit, and much more users are shocked by what SE is doing, and if we don't complain enough, we are just SE sheeps...

Guys, sorry, I'm coming from iPhone branch of Apple, and I do know now how we get f***ed simply to promote new models - by "deleting" old ones. You really think SE will keep its 2 year maintenance ? I'd love to think so, but it's very usual to prepare one or two coming updates to make you feel you're not left over, but once your angriness is away, they abandon. Remember some sites note EOL will probably be announced starting from march...

Remember also Android 2.1 is not the last release and with upcoming 3.0 (anyone can say it's compatible or not, another debate) our OS is going older and older with no hardware reason -- we're currently just missing things like Flash, App2SD, but it will become soon a major problem as more and more apps/functionnalities won't be compatible.

So the idea is to ask SE for sources as their "perfect 2.1" is a dead-end for our phones -- and we all know they can operate very fine with -at least- 2.3.

I'm maybe silly :D but I've spent three months for buying my x10i and I won't let SE do what Apple is doing...
[XPERIA X10 General] MJ_QaT:
I can't see the reason why they should do such thing, especially since they have done nothing wrong...

as you said, they owe us nothing

and true, this thread is ridiculous
[XPERIA X10 General] im_iceman:
I think I'd rather spend my time and energy getting a life... if I didn't already have one..
[XPERIA X10 General] alankstiyo:
count with me, if needed I can put for any development here my testing skills

after all it's what i do for living
[XPERIA X10 General] akila87:
Just found this

Ticked XDA Member Files Class Action Lawsuit Against Samsung, T-Mobile Over Froyo

http://phandroid.com/2011/01/14/tic...-lawsuit-against-samsung-t-mobile-over-froyo/

Filed a class action lawsuit against T-Mobile and Samsung

http://xdaforums.com/showthread.php?t=912480
[XPERIA X10 General] Perceval from Hyrule:
Thanks for link !

This case is -a bit- similar, and can be used as a model. But this kind of penal action should be a final step if any negociation worked...

And it's very interesting : by promising patches, SE avoid such legal problems the Vibrant has.
[XPERIA X10 General] JoLLAJoLLA:
I co-sign this statement
[XPERIA X10 General] MJ_QaT:
This is different,

SE never promised us a 2.2 and their 2.1 OS is solid unlike Samsung's Vibrant ( faulty GPS promised 2.2 and other issues )

come on guys, get real, it's just a phone :)
[XPERIA X10 General] awojtas:
+1 here too

The X10i is a good phone, no phone is perfect, everyone knows that - but it does a lot of great things.

The whole X10i forum sometimes feels like a bunch of whiners complaining they never get the latest update instead of enjoying the moment with a great phone.
[XPERIA X10 General] alankstiyo:
well is just a point of view but think we're just asking for support for the customer, this support is giving further updates and not letting down loyal customers

this is my second SE phone and because of SE's managers/devs, etc stupidity seems that it'll be my last SE
[XPERIA X10 General] sardelich:
well,so far I havent found a single thing that X10 couldnt do for me.so,in my view,it is a perfect phone.it rings,it calls,maps bring me to the right address,sends mail.and it is rooted.life is beautiful :)
[XPERIA X10 General] iead1:
It's said that you should never go full retard. You've gone full retard.

Sony Ericsson's responsibility to you, the user, ends when you purchase the phone. There is no legally binding contract saying that they must continuously update the phone. None. They say 2 years of maintenance? You'll get two years. If someone discovers a bug in January 2012, then they'll probably fix it. They never said "We'll update you to newer versions of Android for two years".

You're asking for them to give up the intellectual property, and the intellectual property of dozens of companies. Android as an OS is open source. Everything else, including Google's own applications, are closed source, and suing to get access to trade secrets may be the absolute stupidest thing I have ever seen. XDA has a reputation for being a breeding ground for immaturity, and this is a textbook example.
[XPERIA X10 General] kunalgahlot:
a messgae by Ricard

"2-yr support is not a promise,just our ambition'

Rikard Skogberg says:

January 18, 2011 at 1:08 pm

Márcio,

Regarding Xperia arc we’re definitely aiming to provide updates over time but at this stage it’s too early to go into details on which versions etc.

Regarding the “up to 2 year support time” that is our ambition as you say but it does not promise e.g. OS version updates etc. I think neither you, me or perhaps even our CTO-office know now what an OS release 2 years from now might bring or require.

Regarding the forthcoming X10 update I don’t have the details on the full content of it yet. It’s been quite a while since that post you linked to though and as you probably know even the schedule of the 2.1 update etc has changed after it. I will keep you posted when I know more!
[XPERIA X10 General] saltorio:
Which Blog article did he post this under?

Sounds to me like SE thinks Froyo requires something the X10 lacks. That would be wrong, as proven by J & Z's ROM. But then SE's developers don't really seem to understand Android anyway, so no surprise there.
[XPERIA X10 General] kunalgahlot:
http://blogs.sonyericsson.com/products/2011/01/18/xperiatm-arc-–-camera-improvements/
[XPERIA X10 General] Ether_Man:
While it may do everything YOU want it to, it doesnt do everything everyone else wants. As an example, ALOT of large corps have a requirement today that if the phone is locked, it has to require a security key (such as a PIN), to unlock. This is a feature that is not available in 2.1 however and is something that actually requires newer but certainly is available. The decision to not update the X10 beyond 2.1 thus means these phones will be banned from alot of major corps such as IBM.
[XPERIA X10 General] Perceval from Hyrule:
OMG, you buy $$$$$$$$ for a smartphone you use like any $$ phone ? :confused:

I bought this phone because it was supposed to get a great future, always up-to-date, capable of doing anything I want -- If I were looking for a basic phone, I would buy a X10 mini or... Nokia 3310 :D

But never a phone costing thousands of bucks. (Sorry, lack of money talking instead of me ;) )
[XPERIA X10 General] PollPixx:
Haha, these kind of topics are really amusing, i always read these when i am at the toilet....people with zero understanding of business law regulations start commanding things which are protected by law and patents. Dont you think a company like Sony does have the most expensive lawyers and advisors to keep all the development under their roof?

Well.. i could go on, but i am done dumping...so i am returning to the real world again...
[XPERIA X10 General] tr0llica:
i can only agree, android is opensource, SE doesnt have to pay for using android so why they lock their drivers, kernel etc.

only thing they want is to earn money
[XPERIA X10 General] iead1:
You apparently know nothing about Android or Sony, or how the real world operates.

The Android basecode is open source. Everything else on top of that is closed source, including all Google applications. There are several patented pieces of code in Android and other applications that licensing fees need to be paid for.

It's really sad that a community of developers can't see that development costs money, and isn't free.
[XPERIA X10 General] violentgoomba:
Dude don't generalize. The comments here are hardly representative of the whole community.
[XPERIA X10 General] MJ_QaT:
Define hardly?

99% of the people here think that because android is an open source Sony ericsson should open the bootloader... is this hardly?

With no disrespect for anyone here :)
[XPERIA X10 General] Perceval from Hyrule:
2 year support is in the contract ;)

BTW I begin to see more and more apps not compatible because it's 2.2+ only. Get ready, that's the begininng of the end -- if you want more, "just" buy arc. Apple power... even in worse things.
[XPERIA X10 General] janjala:
I say only one thing, they made many X10i with factory fault, i saw to MB allready and saw thousands of complain on SE forum that MB gets hot and reboots, i had such thing to and i had to sell MB as parts for 120$, SE is bullshet and nothing else.
[XPERIA X10 General] MindyzZz:
Mr Dog

Nicely Said! :D
[XPERIA X10 General] ttf:
to the OP,

I know how you feel, but please keep it real, stop wasting your energy, the support will stop when the ARC will be realesed on the market, to make room for the new hardware... (on appelle ça une obsolescence programmé ;) )

10000 x10i users complaining mean and change nothing to SE -> you already payed

-BUT-

10000 customers not buying the ARC will probably do!.

Just think wisely next time when you give your money.
[Galaxy Tab General] dg5976:
hi

Im looking for my old firmware ASAP

Model # GT-P1000

Firmware - 2.2

Baseband: P1000XXJK5

Kernel ver: 2.6.32.9

root@SE-S611 #1

Build # - Froyo.xwjj7

Where can i find the exact firmware?

Thanks,
[Galaxy Tab General] pakalrtb:
Samfirmware dot com is where you can download the JK5. There is a tablet section of the website and you'll find all the available FW. JK5 is still good to download but stay away from AMY JM version if you do not know exactly what you are doing.

P_
[Galaxy Tab General] dg5976:
Thank you pakalrtb,

Ya i went to that site you mentioned. The thing is that i got P1000XXJK5 from there. But its not the same as i had before. See kernal below / Build.

Baseband: P1000XXJK5

Kernel ver: 2.6.32.9

root@SE-S611 #1

Build # - Froyo.xwjj7

Can you help me please on that?

Thanks again
[Galaxy Tab General] pakalrtb:
Hmm, it's strange because the baseband says JK5 and the FW version says JJ7. It's kind of conflicting because the baseband seems to be newer than the FW, and the Kernel "may" belong to the JJ7. How did you get with this combination ?!?!?!

By the way you may want to download from samfirmware the JJ7 and extract the Kernel ( Zimage ) file from there.

P_
[Galaxy Tab General] dg5976:
Dont know what to tell you.... I got the the the above spec. Only cause i was having problems did i go to the JJ5 (big mistake)

So which of the below should i try? Can i downgrade as well?

P1000XWJJ7 - 2010 October

P1000XWJJ7 ## NEW	- 2010 October

P1000XXJK5 ## 2010 November

Can the repair center see if i changed firmwares?

Thanks
[Galaxy Tab General] pakalrtb:
I honestly do not understand yr point. JK5 seem to be quite a reliable rom (with the exception of a very laggy browser). You may want to tell what you are trying to fix rather than trying to get a pieces combination that does not even make sense to me. Flash JK5 and your tab should be just fine.
[Galaxy Tab General] dg5976:
Thanks pakalrtb.

I flashed it to JM6 and everything works. the only thing im missing is csc files.

Can you help me on this pls.

Tx
[Galaxy Tab General] rainbow ng:
a quite easy (or actually stupid way) to have ur stock csc back is just use root exploxer to copy /system/csc from a stock un-flashed TAB to ur TAB.

Then press *#1234# and u will get what u want.

I don.t have this as I only have jj3 instead~asia version csc;)
[Galaxy Tab General] dg5976:
i hear you. No one has a tab that i know.
[Galaxy Tab General] pakalrtb:
I hope you did NOT flash the JM6 from samfirmware, or you'll b stuck with a signed bootloader. Some earlier version of rotohammer jm6 had the problem of a blank pda and csc fields. Make sure that your installation is completed. Put your tab in recovery mode ( power on + vol up ) and it will automatically load the csc files, then reeboot.

P_
[Galaxy Tab General] dg5976:
Thank

Just downloaded

http://www.androidtablets.net/forum...-firmware-jm6-browswer-fixed-new-widgets.html

Everything looks like t works beside update from readers hub?
[Captivate General] Razzman:
For anyone interested it's a good read. Galaxy S users are pressuring Samsung USA on virtually every post Samsung has made on the lack of the 2.2 update. I doubt it will have any affect but it does shed light on the plight of the Galaxy S owners and with hundreds being posted somebody will respond sooner or later somewhere whether Samsung or AT&T.
[Captivate General] andars05:
Haha, I especially enjoyed this comment:
[Captivate General] nooomoto:
Good thing the GPS doesn't really work, or people would be showing up at their headquarters!
[Captivate General] desmopilot:
Hahah, awesome.
[Captivate General] matthewpapa:
Might help raise awareness of the issue

We are the 3% of the Captivate phone owner population that realized we are getting screwed, but the other 97% might never know of the update situation and are completely unaware that an update could potentially fix a lot of their problems
[Captivate General] RockRatt:
Did they close/delete the post? Your link is not taking me to it. I WANT to give my two cents too.

Sent from MY Perception 10.1 on XDA App
[Captivate General] stevesteveLA:
This is awesome. Sign me up!

http://androidcommunity.com/class-a...ver-lack-of-froyo-update-to-vibrant-20110114/

It's the principle of the thing, you know? Support your products, Samsung. We aren't going to buy new products just to get an open source upgrade. Thank God for xda...
[Captivate General] Razzman:
Still there, once you get to the page click on Samsung USA + Others
[Captivate General] msinkovich:
I just reported the page to facebook as a scam or spam page....
[Captivate General] Razzman:
Seriously? And you did this why?
[Captivate General] msinkovich:
Because the promise of the update has been a scam so far...and they're unwilling to answer inquiries directly.
[Captivate General] Razzman:
Well at worst case all that would accomplish is getting their FB page shutdown (highly improbable) and close a source for the public to get informed.
[Captivate General] alphadog00:
looks like they turned off posting to their wall
[Captivate General] matthewpapa:
You just need to "like" the page first to write comments. Just remember to delete the fact that you liked it on your profile page

I left some friendly (;)) comments of my own
[Captivate General] ccdoggy:
Just be sure to be a little nice about it but make the point that we need/want what was promised. no need to go over the top.

I am going to check it daily and post something on every new topic i see. I request that others do it also, aiming to just get some sort of info from them about the situation.
[Captivate General] bemilm:
Haha I've been one of the people posting over at Samsung USA for the last few weeks. I try to go ever there and post a comment or an article every so often. It's been good to see more and more people doing the same. Don't know if it'll do any good or not, but at least it's cathartic and it spreads the word. Glad to see some people have taken notice.
[Captivate General] alphadog00:
If the word gets out, it will do damage to brand reputation. And everything is about advertising.
[Captivate General] icepop:
I just started today. I'll make it a daily visit/post in my Facebook travels.
[Captivate General] ccdoggy:
http://androidcommunity.com/class-a...ver-lack-of-froyo-update-to-vibrant-20110114/

Class action lawsuit filed and in motion for the vibrant. very much worth looking into and seeing if us Captivate owners can get in on it as its basically the same device.
[Captivate General] boborone:
They also have a samsungusa youtube account to leave comments on

From a phone
[Captivate General] jpinks:
Hell I will do anything to get some response other than buy a new phone. Which seems to be the message I am getting.
[Captivate General] sclRanger:
It's starting to pile up. Samsung had better get this bull by horns fast. I just did a google news search for "samsung" and found this and a bunch of others. Their new name will soon be mud.

http://www.pcworld.com/article/216763/is_samsung_gaming_android_upgrades.html
[Captivate General] cotr:
what a bunch of asses. I thought Samsung was going to be the new Sony when it came to new and bleeding edge tech, but this is hilarious. They have a TON of phones out but they stop supporting them. my wife (who has become a bit of a phone nerd thanks to me) curses out her samsung phone every day.

im looking forward to an HTC or Motorola device on att. which is sad to desire a motorola device...
[Captivate General] Culverin:
Dude,

We don't want Samsung to be the new Sony. Samsung has to be better.

Sony has a horrible history of slow updates, bloatware and worst of all, proprietary garbage.

The are 2 things that's keeping me with my Captivate (2.2 froyo, yay Rogers)

1. my phone contract

2. sAMOLED screen

Android is all about turning the phone into a PC, open, standardized, and not taking any crap from the manufacturer or your service provider.
[Captivate General] cotr:
No, I want Samsung to be what Sony WAS. in the walkman days...

hopefully the sony xperia play will be awesome. and you know they will support it just because its a psp.

but back to topic, screw samsung!
[Captivate General] bradleyG:
I've joined in on the fun :)
[Captivate General] boborone:
Gaining traction

http://phandroid.com/2011/01/14/sam...t-froyo-debacle-wont-ease-owners-frustration/

From a phone
[Captivate General] bradleyG:
Reading through all of these posts in samsungs wall is amusing, I am interested to see what happens next. :D
[Captivate General] adr1aN:
Yeah, switch to one of those guys, you'll be wanting a Samsung again after their phones. Although new Motorola phones look promising.
[Captivate General] mchimney:
I've joined in.
[Captivate General] jpinks:
I'm in. When the ATT guy tells me I dont get a NEW phone but a REFURB with the GPS and Shutdown problems I have. Oh and I did buy my phone no contract. I am seriously PISSED!!!
[Captivate General] cappysw10:
Hammering away!
[Captivate General] cotr:
they sent me a brand new one with a new battery, cover, charger, and cable. I was expecting a dinged up refurb.
[Captivate General] upNsmokeAllDay:
Samsung and ATT are both garbage and heres the proof. :mad:

I also ranted to Samsung and ATT on both Facebook and Twitter and got a generic blow off answer on all occasions.

http://blogs.computerworld.com/17649/android_upgrades

Samsung swings into third place in terms of both overall upgrade numbers and average upgrade time. Samsung so far has upgraded only one out of nine Android phones that fit the criteria for our comparison, giving it an upgrade score of 11.1 percent. That phone -- the Samsung Intercept -- was on the market for 159 days before getting its upgrade. Its rollout also encountered some serious problems -- so all together, this score is not one to be proud of.

http://blogs.computerworld.com/17650/android_upgrades_carriers

AT&T is without question the dunce of the group. The carrier everyone loves to hate has consistently shown itself to be the least desirable choice for Android, and its upgrade numbers reflect that attitude: Between June and December, AT&T failed to upgrade a single one of its nine Android phones. On the plus side, Dell's Streak is set to "hopefully" receive its Froyo upgrade sometime this month (Dell, interestingly, faults AT&T for the delay in getting the software rolled out). We'll have to see whether the carrier's habits improve in 2011, what with the launch of the Verizon iPhone and AT&T's subsequent loss of Apple exclusivity. If nothing else, we can say that the network does have some impressive-looking devices on the way.
[Captivate General] GAMacky:
I did my hammering as well.
[Captivate General] gmanunited:
This great. The movement started long ago but with the numbers now maybe they will react. Samsung and AT&T are both at fault and I will never buy a Samsung phone again. HTC for me oh yea I bought mine off Contract too.