yashsingh1/xdaforums huggingface dataset:
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] omer1982:
Make sure Windows Phone 7 developers tools are installed. Check your registry again and make sure your phone is awake and on the home screen and Zune is running on your pc (do not minimize it). Check your firewall also!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] souldes2:
Easy. This solution is for the error "Oh no , trouble communicating with your device . Start zune . " i have listed the solution thr :)) 100 % works
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] jetsetwilly:
eh? .
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] matthobbs1986:
How do you change the account on the phone? in the email and account part in settings it wont let you delete the windows live account
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] cuzzo94:
i don't use firewall, i have avira but with antivir guard disabled, i closed all the background apps and the phone is awaked. the error is when i press unlock

could you post which key do i have to modify. so i can check
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] cuzzo94:
and i have this http://www.microsoft.com/downloads/en/details.aspx?FamilyID=04704acf-a63a-4f97-952c-8b51b34b00ce
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] ricey1986:
where can i find the reg edit hack? Ive done the first part and entered my activation code in but i cant download from the maket. Any ideas?

Ricey
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] sda.171:
I got the code too and ativated and i get this same error message :|

If i make another live account with USA as my location! HOW DO I REMOVE MY CURRENT WINDOWS LIVE ACCOUNT? HELP PLEASE! :D
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] omer1982:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsPhone\ProxyPorts]“DeviceReg”=dword:000069C5

It is a D-word 32 bit value

If you are unable to edit the above...please refer to this link h**p://www.microsoft.com/downloads/en/details.aspx?FamilyID=04704acf-a63a-4f97-952c-8b51b34b00ce and install SDK, it will serve the purpose.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Gho57:
confirm. Market stop working. You can scroll and take a look for app, games. ecc.ecc but you can't download anymore. Button for purchase, or download it's magically disappeared
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] PedrooNL:
There seems to be a problem on the other end. Download buttons were not there and then again they were there. Also login from Zune (from PC) has problems. Server problem I guess.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] omer1982:
Same problem here. You have to unlock again with Chevron!!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] PedrooNL:
I don't think so. I was missing the download buttons and after a while they were there again. Login/download/install process sometimes works now, sometimes seems to freeze. Also with Zune directly (from PC). Seems to be a server problem.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] cuzzo94:
the key value was already ok.

idk what can i do. maybie i can try wit another pc with vista (now i use win 7 64)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] omer1982:
Maybe you are right. I haven't unlocked my device again. Will check if it is the server problem or not.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] omer1982:
I have win 7 64 bit and it worked for me. I tried editing the reg first but no luck. Then i installed SDK and everything worked like a charm. Try it!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] elgrego4:
2 Whole days ive spent trying to unlock, and it quits soon as i press unlock. I'm so pissed off.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] PelloG:
Maybe they got serverproblems, because they got a huuuuuuge number of new wp7 devices in 2 days ;-)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] xda2_haseeb:
Temporary issue, goto the start screen... roam around a bit and come back it shall work now :-)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] jojosplace:
I think there must be a problem on MS side, I haven't been able to log into Zune (PC) at all today (getting server error messages). I also haven't been able to d/l anything from the market place (phone). Got my code today from MS.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Mr.zeus:
thanks but i ried a key wich i got from microsoft

i requested for key for a HD7 device with original SN

but it doesn't accept that... did any one called them to buy key? hou much is it?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] OTMOPO3OK:
maybe they are starting to ban :D
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] jegze:
what u need to do to get the code? call to microsoft? what number?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] PedrooNL:
No ban. Also other accounts do not login with Zune (PC). Problem on server side.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] xda2_haseeb:
They can't ban coz we never told them that we had a HD2 :-) so they dont know that which keys are being used on hd2 and with one others :-D
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] B2GREAT:
dude - what up - hows about sharing dat key friend - want to test mine but no key?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] PedrooNL:
Activation keys will be connected to Live IDs. I think you can change the Live ID only a few times.

The Live ID should be based in the right country (US, GB, etc) for services like Marketplace (for now).
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] mnv710:
Do I have to run the unlocker and then call MS? Or will getting the code do it all?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] jojosplace:
I called the number (+44) 0844 800 2400, option 0 then option 4.

I now have the install button back on the phone (!) however things are taking a loooong time to download (trying to get the HTC HUB but nothing yet though I do think it's working).

Still can't log into Zune on the PC however.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] OTMOPO3OK:
do you really think that craploads of same keys will pass? doubt that... i belive the activation code must be uniqe. Even if it works now, someday duplicating keys may get banned. but its my personal opinion
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] mnv710:
The chevron program.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] PedrooNL:
Seems to be quite randon. I had buttons back and now they are gone again.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Novembre5:
Marketplace Working Again

I noticed that many people were having issues with marketplace not working. It seems it must have been on their side because I was having issues, but now it is working again. Also, I relocked my phone with ChevronWP7 and it still can download from marketplace.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] mnv710:
I want to call MS to get a code, do I have to run chevron first before entering the code? Can I just call them without doing anything?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] jojosplace:
Microsoft is having a brain fart right about now. Might just stop messing about and try later.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] PedrooNL:
Not here. No install buttons right now. No Zune (PC) login (whichever account.)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] jegze:
Btw is'nt that kinda illegal to hack wp7 to hd2 and then hack the live services work:rolleyes:
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] ricey1986:
If i follow the steps 1-10 does that mean iv dne the reg hack and the market will see my phne as a hd7?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] PedrooNL:
That's why we need jailbreaks.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] asimolo76:
:D:D

i have just call us ms support and i have received my activation code , very simple method ..... i have spend about 30 min ( cause : my bad english) and i call +18006427676 from skype.

now i can download app from marketplace

:D:D
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] notlesss:
market

http://wmpoweruser.com/zune-services-offline-now-microsoft-working-on-it/

market won't work and zune services are down
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] mnv710:
Is the activation code from ms still available? Will it replace all the other steps(toolkit) or do I have to do something entering getting the code?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] asimolo76:
i have follow the entire procedure to unlock my phone and after i have call ms for the activation code.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] PedrooNL:
Ah, there it is. It was not us, it was them.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] mnv710:
sO I have to do both?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] oscar2010:
For everyone who is getting this error from chevron, YOUR HD2 isn't correctly recognized by your PC and the ZUNE Software. You need to go to your system panel at your PC - start the DEVICE MANAGER and search drivers for the unknown devices in the list. Windows automatically does this. If you suceeded these steps only then you can SYNC your HD2 with the ZUNE software and proceed the other steps.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] chosl:
Think I've tried everything mentioned in the threads. Drivers, disable network, firewalls, antivirus, hardreset but it still doesn't work. Zune is connecting as it should, I can sync my music with it.

My hd2 device (in my W7 x64) is listed under Windows Phone Usb Devices as Windows Phone USB, version 4.7.965.0 (2010-07-13).

I'm going to try another machine when I got the chance.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] kondejm:
market and zune offline.this is little weird,after few days that we have wp7 on ours hd2s and product keys,market is down...
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] cxdatl:
called ms support

I called ms support they would not give me a code.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] mnv710:
What did they say?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] kondejm:
if u have that option like formatting your pc will be good idea.in my case helped.after format first install development tools,after that u dont need edit creatin entry in registry eg windowsphone/proxy ports etc.install zune application.edit hosts inside windows/system32/drivers/etc.then follow the instructions...
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] jegze:
is there a web page where could i download WP7 games and apps, cause i cant get the activation code for market place
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] notlesss:
nope.. you need the code. just follow all the steps in the first post. call them and you will recieve the code.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] notlesss:
no it's from Microsoft... have look here ;)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] jegze:
what do i say if they ask me IMEI or something else that i dont have?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] ceesheim:
it is confirmed that you can gif your hd2 imei and then you will get your code.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] PedrooNL:
With me they just asked for an emailaddress. That was it.

That address was registered as Live ID for connecting the WP7. I think the activation code can be connected to only a few Live IDs in the end.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] motorboy-johnny:
Frustrating that MS isn't opened today.....

Have to wait a whole long weekend :rolleyes:............
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] jojosplace:
I can also confirm this is correct, I gave over my HD2 IMEI number.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] sid_in:
worked like a dream.... thanks so much....
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] pack21:
All working very nice here, great tutorial.:D
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] cxdatl:
They asked me where did i buy the phone. i said tmobile. then they said i need to call tmobile.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] butkol:
I got the activation code (Saturday morning, MS was open). I told them my HD7 was at work and I would write down the number .....no problem.

I am not sure what "cert" to upload to my phone. I also get a message about not being able to install the sdk (I will try without it)

Any guidance someone can give on the cert is appreciated. (nevermind.....I need to look closer....the chevron cert!)

Thanks
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] notlesss:
I wouldn't give them your IMEI code.. then they can combine it with your live id, your phone and your tel. number.

Give them a fake one.. change the last two numbers of the code.. don't think they can check it immediately. ;)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] cwwjr1681:
4. Attach the cert to your email and send the email to your email itself (On PC)

kind of a nub question what is the "cert" and where do i find this file?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] cuzzo94:
but i installed it yesterday
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] kevinniven:
Leo70

Mine still showing as Leo70, ****!!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] :
To: cwwjr1681

I think it's a certificate and you should have it in folder "ChevronWP7Cer" if you downloaded this "HD2-WP7 Activation Tools and Guide".
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] cwwjr1681:
You saved my life man! I am almost activated now :P
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] nichitandrei:
You must download the toolkit (up in the first post) and unzip it. After that follow next path:

HD2-WP7 Activation Tools and Guide / ChevronWP7Cer / ChevronWP7.cer​

Take ChevronWP7.cer ,attach to a new mail and email it to yourself
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] PedrooNL:
For the ones who like to follow:

http://www.zune.net/en-US/support

It's still down.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] cxdatl:
edit: I got it now
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Neolo:
Damn! I can't make Chevron7 to find my phone! Every drivers are installed, Zune can sync without problem. Wtf???? Windows XP should I to reinstall to Windows 7?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Illodin:
Have you disabled all the PINs. I had same issue and it was solved after I have removed Exchange connection and the 7 digit pin code. I also disabled normal 4 digit picode.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] notlesss:
--- deleted ---
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Neolo:
Are you telling that to me?

Yes, there are no any pins. But Windows XP is without WM7 SDK (unable to install it there)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] idono:
Good tip for users that get the pin error message is to also remove the lock timer and set it to unlimited.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] idono:
Sweet i got the activation code!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] -Nitrous-:
HeyCeeheim

Thanks for the guide, worked perfect, Only bit that bothered me was when ms asked for my imei number but they seem to have no way to check that it was not a HD7 imei and they gave me the activation code no questions asked.

The hardest part was getting the american lady to understand my south london accent lol.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] cwwjr1681:
i need major help with this guide.. i antsalled zune and im running it... when i run ChevronWP7.exe it says it cant connect with my phone please help
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Novembre5:
Edit Registry Before Flashing Rom

I was wondering if there is any way that we can edit the registry of the WP7 Rom and change the sevice to an HD7. If we can edit the registry and repack the rom then everyone who is having issues with ChevronWP7 will not have to worry because the regisrty will already show the phone as an HD7. I am not sure if this is possible, but I think it will be a great help to many who cannot connect to ChevronWP7. Then the only thing we will need to do is activate the phone with the VPK. Any thoughts on this?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Neolo:
Same, I trying to reinstall my desktop windows to 7
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] onedutch:
I see severall people who got codes today (I got answering machines saying only business houts) -Nitrous- which nummber , which part of th e US did you called, and if you recall, which menu structure ?

Regards Tom
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] motorboy-johnny:
Install Windows Phone Developer Tools.

After that everything will work, it did in my case ;)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] jojosplace:
I'm not too worried but if anything happens I'm sure I'll be posting here! Other people have given their IMEI codes.

How are they going to now anyway, I told them I have an HD7, would they not need to physically see the device?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] NYGraFFit1:
Today purchasing was quick and almost instant, Today it's taking a while.

When i try to download an app it stays on the Confirm Purchase screen after i press install for about 5 mins and after it confirms it, it stays on the Purchasing screen (still currently waiting)

EDIT: "We can't connect to marketplace right now. Check your data connection or try again later" -____- solution? i ran the Activation tools again, with no sucess.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] kiloah:
PLEASE tell me theres a solution i just activated and now i cant even do anything this is so frustrating.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] UncleLore:
http://www.zune.net/en-US/support/
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] MashineGun:
NO NEED FOR REGISTRY CHANGE NOR CHEVRON, just call them...
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Moon2:
I've got same problem, but I'm running Win7 32bit
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] hengmy:
cant install XAP, tried to call to microsoft but cant reach.. anyone could help by sharing me a key?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] thenomadsoul:
I think I will keep my Android ROM ;)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] ceesheim:
what is your exact problem ?

(I don't want to read the whole thread again :) )
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] NLCandyman:
Awesome,

But got the same problem as others for unlocking my phone..

It seems my PC desn't recognize it ( Tried different computers )...

My phone is charging... and it shows "Unknown Device" in my Device Manager but since it's unknown i cannot install a driver :-)

Is there any place where i can find this driver?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] seezy:
Well, I had no Idea what should I do. I just called Microsoft, get my Code and know its working. Without Chevron ;)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] akirax:
I have Windows 7 Ultimate 64bits and I can't sync with zune.

The reg Key doesn't exit in Regedit and if I put it manually don't work too.

How I can sync with Zune?

Help me!

Thanks!
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Tung_meister:
That was just too easy lol. On the phone for 5 minutes, got my code and now it's activated.

Incase anyone needs it UK number: 08448002400
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] rob-ra:
****... lines are closed =( Lets hope they haven't adjusted tomorrow
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Moon2:
Keep on getting:

Uh oh.

Sorry, I'm having trouble communicating with the phone.

-Please make sure it's connected using USB

-Please start the Zune application

Read somewhere else on xda that I need to change a registry setting to make the phone appear as HD7, but haven't found it.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] EclipseX:
restart computer....and its done =)....for me work

now I have a probleme....when I try install any app I can't...give me a error :S
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] AceHoodz:
Ok guys,

I called Microsoft and asked for a password for Live Services.

They gave me one.

But when i try to install apps it says:

Can't Get this info right now. Check back in a little while.

Im stuck here :/
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Moon2:
Restarted both pc and phone a few times nw, hasn't made a difference.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] maxld:
Could anyone help me with this, maybe call for a key for me? I can even donate. I called to Microsoft Poland, and after 40 minutes I have got info that they don't know what I am talking about. I will be very grateful.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] newshaggy:
How to find your PVK

How do you find the PVK on your WP7 device.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] ceesheim:
did you inslall the wp7 sdk (google:vm_web.exe) ?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] guma55:
hey, can somebody call for a activation code for me. i try in my counrty but it dont work out. i will be very thankfull.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] raven_raven:
Heh, I can imagine that now Marketplace is being used by more HD2 than all WP7 phone together :D. Also M$ have to notice that just in one day there has been more key request than ever :P.

I tried register way.

I unlocked m WP7 HD2. Then I installed XBMODDeployer.cab, then I copied it to Windows directory with TouchExplorer, I run Connection Setup, clicked on OK, it did something and... nothing. I can't use live services. I think I'm doing everything the way I should...
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] JoeyLe:
Yeah, i hope it is still working tomorrow. But to be clear, the activation is working one time? Or is it stuck with your hotmail account or somthing? Because maby i want to flash a other rom in the future, and then don't want to call again and again..
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] kiloah:
so the problem isnt from me?! :D
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] MaggieMee:
Actually I obtained my code by email. Did not know whether they'd give em out online but after my frist email, they straight away replied with a code. I live in Singapore by the way.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] kiloah:
getting a new error:

There is a problem completing your request. Try again later.

Error code: c101a420
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] Neolo:
Tell us what email to what address we can write to get codes? :)
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] CRACING:
Yes its possible until we get a tool or kitchen to dump the WP7 ROM, edit the register, repack the ROM and flash it.

But, for those who need to install xap files must unlock the OS using ChevronWP7. I don't how that ChevronWP7 does unlocking but I think its possible to make it unlocked in the cooking itself.

Like we did in WM. Security off certs. :p

Hope to see this for real soon.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] cwwjr1681:
Some one help me please I cant find the .provxml file or a ringtone folder like it says in the guide..

"opy the .provxml from the ringtons folder to the windows folder (on the phone using touch explorer app);"
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] kiloah:
someone please help...i did everything correct everythings working and now i cant even download one app cz of this stupid error.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] hoss_n2:
i am getting all the errors you said now bro
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] kiloah:
did it work for you before or has thsi always happened?