yashsingh1/xdaforums huggingface dataset:
[General Topics] Paul-Lemonidis:
T-Mobile have just shot themelves in the foot in public!

Hi all

I am pleased to say I am with Vodafone UK. They have a much more sensible and pragmatic approach. I pay £51 month for 3000 minutes (anytime, any network), unlimited landline calls, unlimited text messages, and 500 MB of data. Here is the best bit. If I go over 500 MB I simply get a text warning me and I am then charged an additional £5 per extra 500 MB. So for 1.1 to say 1.4 GB on a month I would pay £61. Simple, effective and fair and not a rip off. That is exactly what has happend this month and I feel it is perfectly fair and reasonable.

Why am I going to go to T-Mobile with their clearly appalling customer service ethic!? What makes this works even more laughable is that they are claiming network resources as the excuse. Really!! You have just doubled it as a result of merging with Orange and are now doing this!!??? Pathetic at the very best!!! Not to mention that T-Mobile (UK) will not even do anything above 1200 minutes (£41 a month approx.) on domestic tarffis and yet charge less (£36 a month approx.) than that for unlimited minutes to any network for business tariffs!! :mad::mad::mad:

Regards,

Paul Lemonidis.
[General Topics] daleski75:
I signed up for a 24 month contract @ £35.00 a month for the Omnia 7 which has a 1gb FUP as standard with the contract plus I get the unlimited landline calls booster (transferred over from a 30 day tariff so do not get an 'internet booster 1gb as this is in my contract')

Every month I use more than 500-800mb so what rights do I have to cancel since now I either have to cut back on what I use my phone for (rss feeds, music, news, browsing, email) or pay more per month for the broadband plus booster to get back to the equivalent data allowance?

Having to pay more per month to continue to use the phone as I want to use it is simply not fair and what happens with this 30 day notice as I have not being informed yet does 'my' 30 days kick in from then?

** EDIT **

Just checked the broadband booster plus and this has now doubled in price from £4.25 ex vat to £10.64 ex vat :mad:
[General Topics] zoomee:
Hey guys,

I'm not a T-Mobile customer but I recall orange doing this either last year or the year before. As a result they are in breach of contract and you as a consumer are allowed to leave them and keep your phone.

can't you recall the hoo-haa when orange lost loads of customers? They tried to deny that it will affect the majority of users but at the end of the day your not paying a £30+ per month tarrif for a restricted tarrif!.

I got out of my contract after only having my phone for 3 months - got to keep the phone aswell muhahahh! - You TMobile customers should push for it too ;) hth
[General Topics] unubtanium:
You be sure that i will rain down hell on them in my lunch break to get my contract terminated!:D
[General Topics] grabson79:
Has anyone managed to cancel its contract because of this?
[General Topics] daleski75:
No one so far and it is not looking good for anyone trying too.
[General Topics] daleski75:
Official thread from the T-Mobile forum

Hi All,

Earlier we began notifying our contract customers of changes to their Fair Usage Policies (FUPs) relating to data usage on mobile phones. In line with the industry, T-Mobile will be reducing its FUP for data downloading to 500MB/month from 1st February 2011.

These restrictions will affect both new and existing customers, and will ensure an improved quality of service for all of our mobile internet users. As the average mobile internet customer uses only 200MB of data each month, this will only affect a small minority of users, whom we have begun notifying.

T-Mobile will not charge its customers additional rates for exceeding these data limits, and those who do will still be able to access important services such as email and website browsing, but will have file downloading restricted. Customers who have a need for higher volumes of data will be encouraged to take up a separate mobile broadband plan. We are confident that these changes will result in a better experience for all of our customers who use internet on their phone.

Forum Team

Looks like this means for us 'high' users we are now forced to pay extra for the broadband plus which incidently on my £35 a month contract has increased from £5.00 to £12.00 so this is hardly fair now is it? :eek:
[General Topics] grabson79:
I am not surprised that tmobile is not happy about people leaving because of this, but this is definitely change in T&C in my opinion so it should be possible.
[General Topics] Peew971:
So what's the best Sim-Only plan around?
[General Topics] Bennp2000:
More info here:

More on T-mobile forums via twitter: (can't post link)

" Hi All,

Earlier we began notifying our contract customers of changes to their Fair Usage Policies (FUPs) relating to data usage on mobile phones. In line with the industry, T-Mobile will be reducing its FUP for data downloading to 500MB/month from 1st February 2011.

These restrictions will affect both new and existing customers, and will ensure an improved quality of service for all of our mobile internet users. As the average mobile internet customer uses only 200MB of data each month, this will only affect a small minority of users, whom we have begun notifying.

T-Mobile will not charge its customers additional rates for exceeding these data limits, and those who do will still be able to access important services such as email and website browsing, but will have file downloading restricted. Customers who have a need for higher volumes of data will be encouraged to take up a separate mobile broadband plan. We are confident that these changes will result in a better experience for all of our customers who use internet on their phone.

Forum Team "
[General Topics] pulser_g2:
Has anyone else noticed that only affects contracts?

Go grab a sim and shove £20 on it, and do 6monthweb (google it to find the number to send to, as it's not 150 iirc)

I might do that shortly.
[General Topics] daleski75:
Just wanted to see what you guys think to this email/letter which I will be sending T-Mobile later on today?

Feel free to comment, adjust or use for your own use as well.

Dear Sir/Madam,

I have to my utter dismay just found out yesterday from the internet that the contract I signed up for in a local T-Mobile store (£35.00 x 24 months, 1gb Data, Unlimited Landline booster with Omnia 7) on the 17th of November 2010 has changed significantly enough so that what I signed up for is now going to cost me more financially as I WILL need to use the broadband plus booster which is now £10.64 ex vat.

Prior to signing up to a new 2 year agreement due to the excellent customer service and generous data allowances I was on a 30 day contract and have always used more than 500mb of data in normal use such as RSS feeds, News, Weather, Web Browsing and Emails.

To clarify the phone was sold as a 'package', i.e. Samsung Omnia 7 on a £35 tariff which includes mobile internet as an inclusive part of the package, not a 'bolt-on' or 'add-on'.

Having also checked my contract I cannot see anywhere where it states that the 1gb allowance is an addition (the unlimited landline calls are) and thus is part of my contract.

So therefore could you please show me the following in writing

1.	Where in my contract it states that the internet is an additional service?

2.	Where in my contract it states that my call/sms allowance is not an additional service.

3.	Could you also tell me, if you need to give 30 days notice of any changes to my additional services in writing why I as of yet have not being notified?

As point 3 has not being done by yourselves yet I wish to invoke my consumer rights to cancel my agreement with yourselves thus with and I have also included your own terms and conditions for clarification.

* 2.11.2. If You are a Consumer and the change is of material detriment to You, We will send You Written Notice 30 days before the terms and conditions are due to change. The new terms and conditions will apply to You once that notice has run out, unless You terminate Your Agreement with Us within that notice period. If you do this You won’t have to pay any Cancellation Charge that would otherwise apply, see point 7.2.3.2.

I would wish that my contract with your selves (T-Mobile) be cancelled with no further charges to my account and a PAC code received in a timely manner.

I look forward to a speedy response to resolve this matter.

Kind Regards

XXXXX
[General Topics] pulser_g2:
Was working on a template letter to T-Mobile with a guy on twitter at http://bit.ly/dYdXJd

Feel free to "steal" parts if anyone wants them :)

Pasting here for benefit of anyone reading this (as of 11am UK time)
[General Topics] thedesolatesoul:
My problem is that I am on a FlexT contract...which no other operator offers and even T-Mobile has discontinued...I use it to make international calls and texts and stay within my limits...so I cant really leave T-Mobile :( although it would have been such a great idea just having my GalaxyS a few months ago.

Can I demand some other kind of compensation, like lowering my Tarriff???

Also, I use GoogleMaps alot for Navigation...and some other apps use data too

Does this mean that all of that will be restricted? Skype?

T-Mobile really needs to come out and clear things up properly...with data-hungry smartphones, they need to define in technical terms what will be restricted and how.
[General Topics] stuben32:
I have been looking at their marketing and for the Desire and i gues other phones - they are still pushing, in addition to GMAIL, Google maps and Google Talk - both streaming apps - but on the new usage policy says you cant stream????

Too cold to go to store today :-)

Will go tomorrow when i have to venture out for work, and have gathered my evidence
[General Topics] pulser_g2:
Latest changes to the "wiki letter" after Lenny cast his legal eyes on it:

With his comment:

Remember that T-Mobile may well try to say that all you agreed to was the FUP and not a specific 3gb allowance within that FUP. The FUP will reserve the right to be amended at any time, probably without notice so your argument above may fall short for this reason, but is always worth trying- Lenny
[General Topics] craig1965:
I spoke to T-MOBILE this morning they claim it only affects YouTube usage I bought up the fact that they are in breech of there own terms and conditions they claim they aren't and can change them at will

Customer services are saying if we cancel are contract we will envoke a early termination fee

she also went on to say they have known about this for over a week she herself was concerned as she had a galaxy s and assures me it won't affect market downloads or ota firmware updates
[General Topics] daleski75:
@pulser_g2 That is a very fair point and I am trying the approach of that this change is going to cost me more money.
[General Topics] unubtanium:
As i remember i was informed about the 3Gb FUP when i did sign my contract, but i did not get the full FUP so that i could read it, and i was not informed that this could change at any time.

Should they not have give me a copy of the FUP as they do with the contract so that we know completely what we agree on?
[General Topics] dima613:
It's Ridiculous!

My T-mobile UK contract expires in 1 month, I am switching to Three.
[General Topics] pulser_g2:
Perhaps...

I haven't signed any contract, so technically I am not bound to stay with them. I guess they could go for verbal agreement, but not sure how well that would hold up if relied on...

Either way, I'm hearing word this won't affect every user. trying to get clarification from a brick wall right now :D
[General Topics] daleski75:
Good luck on that one as it looks like pretty much everyone is getting a different story from good old tmobile.
[General Topics] daleski75:
For anyone trying to cancel please read the notice below (taken from another forum)

T-Mobile's response about this debacle.

Thank you for taking the time to email me in regards to the recent changes in line with our Fair Use Policy. I am sorry you are unhappy with the changes.

Reducing your fair use policy will enable us to enhance you existing service when accessing the internet by reducing network data traffic. I am delighted to tell you that you will still get unlimited internet browsing. If you would like to use the internet for downloading, and require additional usage, you can buy a booster from us for £12.77/mth. We are still the only network that does not charge run on rates and our boosters are priced competitively.

If you want to watch TV, online videos or download files, you can take advantage of your handset's WiFi feature to connect to the internet. This means that if you have wireless broadband at home, or you are in a public place with wireless internet access, you can go online this way where the experience will be better and the speeds faster. If your handset does not have WiFi then you can use your home broadband connection on your pc or laptop.

I am sorry, but the change to our fair use policy does not mean you can get out of your contract with us. We have give you reasonable notice that our fair use policy is changing and remember that you will always be able to browse the internet and use email and never get charged more than you agree to.

Thank you again for your email.
[General Topics] frottage:
New info for T-mobile business customers

Are Business customers impacted?

All customers using IOYP will be moved down to 500MB, however any Business customer who has used more than 500MB in the last six months will be migrated to a new SOC giving them the same FUP as they were on (e.g. 3GB). The new SOC will cost the same as their current one.

We are migrating around 6.5k customers, which is only a small percentage of our base. So most in reality will be migrated 500MB but won't see any impact.
[General Topics] cyst:
This is what annoys me the most - please do not tell me how I should be using my phone.
[General Topics] frottage:
to those creating the wiki letter, you may want to add the following link

http://en.wikipedia.org/wiki/Bait-and-switch
[General Topics] daleski75:
Just called 150 and they have stated that even though when I signed up for the 2 year agreement it comes with internet as part of the contract and NOT a booster I still cannot cancel.

I then asked them if they could do anything for me with regards to the booster and they stated I have to pay an extra £15.00 a month for the privilege of continuing to use the phone as I want to use it.

Also asked why has this tripled in price from only a couple of days ago and she could not answer that one.

Not good guys.
[General Topics] Bennp2000:
I've just been into the Sheffield branch, I quoted the press release and then an assistant tried to fob me off with a "it doesn't affect android users". I pushed for him to check, he called the helpline and was corrected.

They maintained I had to take this up with their customer service dept. and that they couldn't help in store. Even though the contract is four days old!

Maybe they should tell their salespeople so that people like me aren't mis-sold contracts?

Furthermore I've now spoken to the customer services dept. who told me I had to cancel in store (incorrect) and that she "didn't need to know ther clauses in the agreement". Furthermore she refused to let me cancel or accept a deadlock condition.

She wouldn't agree that I'd been mis-sold a contract only a few days prior.

I've just got off the phone with a manager with whom I went round in circles over and over. Again she wouldn't accept it was of "material detriment", wouldn't cancel and wouldn't accept deadlock.
[General Topics] frottage:
:confused:

Maybe you should complain to OFCOM
[General Topics] RichardHaro:
Quite tempted to cancel my contract with t-mobile now. I'd just need a guarantee of keeping my phone.

Also I have no idea what I would do after my contract. Would I keep my sim card?
[General Topics] TheiPhoneKiller:
sounds familure,i think there now incorperating Orange fair use policys.
[General Topics] stuben32:
Robbing Sods

I am reporting to BBC Watchdog tonight - i suggest everyone else here also does this.

http://www.bbc.co.uk/watchdog/gotastory/

Lets take the fight to them and see them squirm....
[General Topics] frottage:
done

!!!!!!!!!!!!!!!!!
[General Topics] Captain427:
Done. It's not often that I post, but T-Mobile have really annoyed me on this one.

I don't often go over 500mb a month, as I've only had unlimited Internet for 2 months and I'm getting used to the freedom, but it was nice to know I had the option if I wanted to. Now they are restricting me and changing (what I believe to be) terms in my contract with no recourse to themselves!
[General Topics] unubtanium:
All Done m8t :D
[General Topics] RichardHaro:
Done .
[General Topics] PHOENIXROSE:
This is why i hate T-mobile there customer service is just arrogant, i asked for unlimited internet to be added onto my account then a few months later when i tried to take it off again they refused saying it was part of my contract which no one told me about when i added it on and refused to remove it even though i advised them they had miss sold me it.

They don’t care about existing customers once there locked in there all to busy singing at T5 in Heathrow :)
[General Topics] Dirk:
500MB doesn't go very far these days. Greedy telecoms are taking the piss with these ridiculous data caps.

I hope T-Mobile fall flat on their face for their arrogance.
[General Topics] stuben32:
Check the T-Mobile forums -

I looked on their forums and a poster had said he was told it doesnt apply to users with Android as they have internet plus as part of contract, not the standard mobile internet on your phone.

I am sure that if you look at the below on t-mobs website they have mad the important text bold since the last time i looked!!

Pay monthly plans which include internet on your phone on an Android phone

You'll get internet on your phone Plus included if you join us on a pay monthly plan with an Android phone in a T-Mobile store, over the phone or via our website, t-mobile.co.uk. You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Plus Booster in the UK and you can't use your phone as a modem or use Internet on your phone Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone Plus

comes with a fair use policy of 3GB a month.

We'll monitor how much you send and receive each calendar month so that we can protect our network for all our internet on your customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much. As your phone is always connected to the internet, if you remove your internet on your phone Plus Booster from your account you'll automatically be charged up to £1 every day. That £1 a day rate has its own fair use policy and other legal stuff, which you can see here: t-mobile.co.uk/services/uk/fairuse/#fup5.

I'm still going in-store tomorrow and will post what i hear to go to the pile and if i dont like it i will be posting to watchdog as i suggested, but still think that anyone who is affected needs to report it.
[General Topics] craig1965:
I got told today it was to bring them Inline with Orange just been oranges website the equivalent to pay monthly 35 panther 35 , 600 mins uimited texts picture messaging sat nav plus email and 750 mb data usage might just be unlocking my handset and put my Orange pay monthly sim in
[General Topics] IakobosJ:
Which believe that they may be in breach of their contract :)

http://conversation.which.co.uk/mob...-likely-in-breach-of-its-customers-contracts/
[General Topics] sparksalot:
I rung the callcentre

I was told this will affect all bar business, which will be dealt with as written a few posts up.

The call centre lady directed me to 7.1.2, which says about additional services. After arguing that it was not additional and was added to my package because I have an Android handset, and I had no choice in the matter, instead pointed me to 7.1.3.

However, the second half of 7.1.3 clearly states,

"We will give You Written Notice 30 days before We do so."

which I pointed out, and at which point the nice lady agreed I had a good point, and she told me she didn't actually know any more info, has had a few calls about this today, and will ring me back when more is known.

I'll post again when (if) they ring me.

EDIT: Extra info I just read:

Straight from the T-Mo site, http://www.t-mobile.co.uk/shop/mobile-phones/offers/high-speed-internet/ 11/01/2011 21:00

Well, its therefore part of the price plan and definitely needs 30 days notice.

/edit
[General Topics] combat goofwing:
3 altered there contracts about 3 years ago and if effected you could cancel with immediate effect and keep the phone,recently in my area a 3 transmitter went down and they had no plans to fix it,it massively effected coverage so it was judge as breach of contract and the same applied cancel contract and keep phone

Sent from my leedroid 1.4 Desire HD
[General Topics] LooieENG:
Absolute joke!

I was really happy with them before. Great signal and speeds (after the guy in one of the stores added Web'n'Walk Max to my account)

In a time where smartphones are advancing so quickly and becoming so popular, why not just upgrade the networks to cope?

Even throttle new customers, but surely not existing ones.

Anyway, if someone does find a way to cancel without paying an ETF...

I registered through Dial-a-Phone who gave me a free phone, and set up the contract with T-Mobile. If I can cancel with T-Mobile, do I keep the phone, or do I need to pay DaP (or will they have the money from T-Mobile anyway)?
[General Topics] combat goofwing:
I signed up in October t mob direct with a desire hd was sold.this as a Android phone coming with a 3 gig FUP,there was some confusion over the FUP but once confirmed it was 3 gig I signed up. This is defo a major change to my contract ,my internet is not a booster add on that's free landing calls.its defo part of my contract

Sent from my leedroid 1.4 Desire HD
[General Topics] lodger:
I have read most of this thread ..thou on am not in t moblie i and with orange ...

My dougle came to end contract in Nov so i rang orange and asked if there did a mifi dongle , i got yes we do ,ok i said what can you give me ( over 10 years with orange) i am on 3 gig now how much.....errr we only do 1 gig now. i said sorry i work away from home i need 3 gig so so much......

no sorry sir only 1 gig now, i said are you mad 1 gig on a dongle i have 3 gig on my phone..

so i took a 5 gig month mifi on 3 uk......over the moon signel is brill wipes the floor with orange on speed...

I am now buying my way out my orange contrat on my moblies with orange ( £420 just for me not the wife to)

BYE BYE ORANGE HELLO 3
[General Topics] Logicalstep:
I think the Template letter are making too much of this 'material change' in terms of relating it to your over usage of Data.

A better approach would have been to state that the package is called an internet package and NOT a browsing package and as such a change of the 'unlimited' section of data to not covering File and Videos downloads could not fairly be described as the 'internet'. As such this constitutes a major change in your expectation of what the Fair usage policy represents.

It is therefore the change in definition which represent a material change in the way the package was originally sold.

Unfortunately this change from T-Mobile Represents a much bigger debate on net neutrality. It's one more step along the road of users who can afford it can watch You Tube, but those who can't are stuffed.

It's the fact they put this emphases on File and Video Data. Mark my words this time next year, broadband providers and Mobile operators will all have sneaked in Data charges for high bandwidth services and it WILL be the end of the internet as we know it.

Our children will look at us funny when we tell them we once were able to surf the whole of the web for free.

Logicalstep