[Vibrant General] :
That is always the key to success.. From reading this thread people seem to not agree..But what they fail to realize is you can sue FOR ANYTHING. You can stare at me wrong and I can sue you for mental anguish, sexual harassment, nonphysical assault, etc.

He has very valid points though his wording may not be best...I get what he is saying. But he doesnt need to say much. His lawyer will do the wording and research, thats what he's for anyway.

Samsung is very capitalistic in business practice terms and show very little concern for customers i can post a transcript for a convo i had last night with the Samsung Support Chat and you guys would be like wow.

Read Below.

General Info

Chat start time	Jan 14, 2011 4:12:17 AM EST

Chat end time	Jan 14, 2011 4:29:50 AM EST

Duration (actual chatting time)	00:17:33

Operator	Noel

Chat Transcript

info: Please wait for a Samsung Agent to respond.

info: You are now chatting with 'Noel'

Noel: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: Hi Noel. i have a very serious issue with my vibrant

Noel: Please let me know how can I help you.

Visitor: i had an issue with my device and had to rest factory

Visitor: now im stuck at the Vibrant splash screen

Visitor: i can boot into recovery still

Visitor: but i cat restore packages..its odd.

Visitor: cant*

Noel: I understand that you want to unlock the Phone. Am I right?

Visitor: huh? no

Visitor: thats not what i said

Visitor: my phone is soft bricked

Visitor: something in whatever software you guys have has cause my phone to stick and hang at the loading screen and it will not load.

Noel: I am sorry for the confusion.

Visitor: no confusion. just please read what im saying. im very frustrated

Noel: I understand that you want to Factory Reset the Phone. Am I right?

Visitor: is this a robot or a person? cause you are not listening to anything i am saying. I said nothing of the sort. WTF are you reading sir?

Visitor: that is NOT what i said

Visitor: I already did that factory reset. thats what messed my phone up.

Visitor: Now i can not start my phone. its stuck at at the "Samsung Vobrant" loading screen

Visitor: Vibrant*

Noel: I regret the inconvenience that might have caused to you.

Noel: I understand that the Phone got struck.

Noel: When it is in rebooting mode.

Noel: Am I correct?

Noel: As you have said that you already done with the factory reset.

Visitor: STRUCK? OMG. Yes...it gets stuck after the factory reset..its not virtually stuck but there is a file is missing that it needs. so it can not reboot fully. its the update.zip

Noel: Is the Phone with you right now?

Visitor: yes

Noel: Can you connect the Charger to the Phone, switch on the Power.

Visitor: I am in system recovery and i get the message E: Can't mount /block/stl11 (Invalid Argument)

Noel: Then try removing the battery and re insert it back in the Phone and let me know the status.

Visitor: i did this already bro

Visitor: i wouldnt be chatting with you if i didnt

Visitor: none of that works

Visitor: the files are missing from the system

Visitor: im telling you whats wrong

Noel: Okay.

Noel: I regret the inconvenience.

Visitor: so because of the wipe the system cant put itself back together again basically

Visitor: These files can not be deleted by the user. so they were not installed to begin with

Noel: Then Phone seems to be serviced as you have tried with all the trouble shooting steps.

Noel: Please contact our Voice Support to place a Service Request for the Device.

Noel: You can contact our dedicated Galaxy voice support team at 1-877-EZ2GALAXY (1-877-392-4252). Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).

Visitor: i cant. i dont have a phone

Visitor: dont shoot me off to someone else

Visitor: i came to you for help

Visitor: if you dont have the knowledge please say that rather than brush me off

Noel: As you have tried with all the trouble shooting steps and the issue still remains, the device need to be serviced.

Visitor: yes it does

Visitor: thats why i contacted you. I HAVE NO PHONE TO CALL NOW

Noel: It needs to be checked by the technician.

Visitor: yes. i know this But am I really supposed to send my hone without a replacement first? who does that?

Visitor: so schedule it please kind sir.

Visitor: or ship me a warranty replacement

Visitor: when someone is inconvenienced its rather rude to brush them off and they need your help.

Noel: As we are in the technical live chat we are not having any authority to place a service request. I am technical support. But I cant help you here.

Visitor: WTF are you good for? what are you here for? this is ridiculous. Samsung is a fail.

Visitor: if your function is not to help then you are of no use to this company

Noel: I am sorry for the inconvenience that might have caused to you. I would have definitely helped you if I am capable of placing service request. But we are not having authority to place a service request.

Visitor: there is no need for ths chat function if people cant get help here. rather redundant

Visitor: yeah okay. thanks for nothing.

Visitor: i want a script of this chat and I am reporting you

Visitor: you have 0 product knowlede. you dont deserve to be there and its an insult to the consumer

Visitor: knowledge*

Noel: Well if you wouldnt play around in your settings this would not have been an issue, correct?

Visitor: WTF did you you just say to me? What is your Agent ID?

**Noel has closed this chat session**