[Fascinate General] zachsx:
Please wait for a Samsung Agent to respond.

All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.

You are now chatting with 'Dan'

Dan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Bronson: Yeah, I'm sure your getting flooded with these questions, but where is my 2.2 (Froyo) for my Fascinate?

Dan: I understand that you have information about 2.2

Dan: Unfortunately 2.2 is not released for the phones.

Dan: Unfortunately there is no update available at this time for your (phone model), nor is there an estimated date of one being released.

Bronson: Are you serious, explain to me why I paid 600 dollars for a phone that never gets updated?

Dan: I am really sorry for the inconvenience caused to you.

Dan: We have galaxy phones with different carriers.

Dan: Our support team need to launch update and run update on demo phones and check to make sure there is no glitch on phones after update.

Bronson: I don't care about other carriers, I'm on Verizon, and we are the only people that haven't got an update...

Dan: I am sorry for miscommunication , 2.2 update is not released for any of the carriers

Bronson: So you have no clue when, the mighty Samsung Gods with 2.2?

Bronson: bless us* excuse me

Dan: We in the chat support team provide technical support, unfortunately we do not have information about release of updates

Dan: I will post your query to Our support team

Bronson: Dan let me ask you... What kind of cell phone do you use, and what carrier?

Dan: I am sorry we are not authorized to share our information in the chat session.

Bronson: Seriously? do you have froyo?

Dan: No froyo

Bronson: I'm thinking of naming my dog Froyo, just to say I have froyo, cause The Fascinate users will never get froyo.... Am I correct?

Dan: I am sorry for all the inconvenience , but we will have 2.2 update for the phones.

Bronson: So You MUST be a samsung user if you don't have froyo, since everyone else on this gods green earth has froyo. Hell everyone is getting 2.3

Dan: Unfortunately there is no information about time frame.

Bronson: You think I should trade my phone for a iPhone? or Droid X

Bronson: To be honest I just want flash

Bronson: Cam on, spill the beans Dan, when are we getting it?

Dan: We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Dan: Once update should become available, it will be posted on our website in the Samsung Download Center.

Bronson: I'm already confused, and you have rumors (inaccurate information) all over the place.

Bronson: I was told I would be getting it yesterday

Bronson: I was so excited, I sacrficed a chicken in the name of Samsung.

Dan: I am sorry for miscommunication about release date of 2.2

Bronson: Are we skipping 2.2 and going to 2.3?

Bronson: I think gingerbread would be more filling. :)

Dan: No we will get 2.2 and next 2.3

Bronson: So 2013 I can expect 2.3?

Dan: I am sorry we cannot comment on it

Bronson: LOL

Bronson: Thanks Dan for your time, have a wonderful day

Dan: May I be of nay help?

Bronson: I'm sorry, you drinking again?

Dan: I am sorry I couldn’t help you fix the issue over the chat. However, is there anything else I might be able to assist you with?

Bronson: Nope

Dan: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!

Chat session has been terminated by the Samsung Agent