yashsingh1/xdaforums huggingface dataset:
[Nexus S Q&A, Help & Troubleshooting] Hostile89:
Now I'm not intentionally trying to talk anyone out of this protection because usually I recommend getting an extended warranty/service plan but everyone should be aware of what is and is not covered.

From the terms again:

H. Exclusions to Coverage.

ADH Exclusions:units that fall from extreme heights

such as decks, balconies, or out of windows, units

that have been run over or that fall from moving

vehicles, damage from liquid immersion/submersion

or any other secondary damage.
[Nexus S Q&A, Help & Troubleshooting] kenvan19:
It appears I was not paying close enough attention when I bought my phone as I forgot to make sure I was given a BTP card and the Terms and Conditions, but its irrelevant. I sold these protections plans for quite a while. Your quote is contradicted by the exact wording of the plan which covers against accidental damage including damage from liquids and drops. The truth is that if you get a disgruntled rep they can deny you coverage if it is clear that you intentionally broke your phone. I've never seen that happen. The reps don't give a flying f*** about replacing your phone. They care about getting in trouble with their bosses. But more than that, they care about selling black tie protection.

The losses they take for replacing your phone are 1) far out-weighed by the gains they make on the millions upon millions of people who buy black tie and don't make a claim on it and 2) do not come from the store from which the claim is made. Meaning they couldn't care less about replacing your phone. My suggestion is do some research online about which Best Buy in your area is the most lax on replacing "broken" phones. If its possible see if you can find a specific rep, find out when he/she might be working and make sure your phone is "broken" just prior to going in to see that rep. You won't have an issue.
[Nexus S Q&A, Help & Troubleshooting] Hostile89:
I'm sure there are ways around the limitations of the printed terms and I suppose I could be wrong about this whole thing. I put more weight on what is printed.

I've never worked for Best Buy, but I do work for a repair center that handles multiple extended warranty companies and they will rarely/ if ever do anything outside their printed terms

note: the extended warranty companies I deal with are all plans due at the time of sale. they are not monthly plans like best buys phone BTP so I'm sure that will have some effect to the decisions Best Buy employees make.
[Nexus S Q&A, Help & Troubleshooting] fosdos4790:


Interesting. The manager at best buy mobile told me that no matter what I do to it I can get it repaired/exchanged. She even said and I quote "you can walk out of here and run it over in your car throw it against a wall drop it in liquid and drop it in any way and we will repair it. "As long as you can bring in the actual phone even if its in pieces it is covered through this ten bucks a month plan."
[Nexus S Q&A, Help & Troubleshooting] johnkim0011:
Protection Plan

I'm kind of interested, especially after hearing that there is no warranty for this item. Is that true?
[Nexus S Q&A, Help & Troubleshooting] Hostile89:
No, in the US there is a 1 year warranty for this phone. and even if you have the protection and something happens to the phone that is not covered by the terms, i would take it in anyway. Like kenvan says they may cover it anyway so it would be worth a shot

http://www.samsung.com/us/support/supportServiceWarranty.do?prd_ia_cd=N0000016&prd_mdl_cd=GT-I9020FSTTMB&prd_mdl_name=GT-I9020T
[Nexus S Q&A, Help & Troubleshooting] johnkim0011:
I guess BestBuy mobile rep lied to me then. I wasn't planning to buy the tie plan on the first day anyway even if I decide to buy later so I asked him when would be the last day to purchase the plan and he said 30 days.. so I guess that's a relief. So if there is any problem, I would talk with Samsung after 30 days?
[Nexus S Q&A, Help & Troubleshooting] Hostile89:
Wait? Who told you it didn't have a warranty?
[Nexus S Q&A, Help & Troubleshooting] johnkim0011:
Best Buy mobile sales representative that ran through my entire upgrade process.
[Nexus S Q&A, Help & Troubleshooting] kenvan19:
He lied. It has a one year manufacturers warranty. However that does not cover accidental damage like the btp does.

Also in response to the quote from the btp I went and picked up the terms and conditions and in the section regarding accidental handling damage it specifically states that liquid and ffalling damage is covered. Later it states that unless you have ahd liquid or falling damage is not covered but the mobile protection has it so there is no issue.
[Nexus S Q&A, Help & Troubleshooting] Hostile89:
Yeah, the printed terms that I have does not include the ADH Exclusions that I quoted from the online pdf. So I don't know.
[Nexus S Q&A, Help & Troubleshooting] Jayrod1980:
What fosdos said the mobile employee told him about running the phone over and all that are exactly what the bbm employee told me as well. In fact, when I went to do a warranty claim he suggested on the down low that I go break it fully to ensure my problem was fixed since miy problem with the touchscreen was intermittent. In the end it was no hassle and I had a new phone on the way before they even received my faulty phone. Your mileage may vary but my best buy mobile department and geek squad area were excellent. Can't say this about best buy as a whole but the store by my house has been nothing but amazing. However, in my quest for the perfect defect free phone over encountered some really crappy best buys as well. Other than maybe the magnolia department, best buy mobile as a whole has to be their best. They are actually a separate subsidiary of best buy independent of the store even when they reside within the store. I love best buy mobile!
[Nexus S Q&A, Help & Troubleshooting] Jayrod1980:
I have their 30 Buck buy back plan as well as black tie, so even after 2 years my phone will be worth 200 bucks as long as it functions. This was a small price to pay knowing even off contract ill not have to pay more than maybe 250 to 300 off contract for an unlocked smartphone. Its a sliding scale so if its sooner it will be worth more. I know I could sell it online but after 2 years I doubt ill get 200 for this thing even in new condition.
[Nexus S Q&A, Help & Troubleshooting] johnkim0011:
Finally re-found this thread.. whew.

How do I get the back cover replaced? Do I call 1-800 number and tell them that the cover is scratched? I see like two long hairlines.

I'm going to get the Otterbox Defender case when it comes out but in the mean time, I would like to get it clean.

I would like to take advantage of this plan since I'm paying $10 for it. What else should I do while calling them?

Please help me out!
[Nexus S Q&A, Help & Troubleshooting] johnkim0011:
Any help please?
[Epic 4G General] dreamsforgotten:
I'm not sure just how many people have been effected by what I have recently but if you have here is my solution:

Recenty, December 23, 2010 to be exact, Sprint released the 60674 PRL update. Right before that, in November, Sprint added a nice brand new 3g tower outside of my window. The problem is the EVDO signal being emmited from that tower is 0. Users are only getting 1xrt. Since I updated my PRL to the new 60674, my phone was given this brand new broken tower as first choice.

Admittedly, at first, I didn't realize this is what happened but after many long talks with Sprint, reading through plenty of Logcats and looking at a buddy's Evo who lives down the street, I pieced it all together. The Sprint rep noticed that on December 11, 2010, the new tower outside of my Window is dead and so are plenty that cover Mississippi, Biloxi mainly; New Orleans, Baton Rouge, Raceland, Houma, Morgan City, and Lafayette. Any my buddy down the street was using 60671 getting amazing speeds.

So I decided to revert my PRL to the previous version to restore my 3g speeds once again.

The program that will allow you to revert a PRL is posted here thanks to Leviuqse:

http://xdaforums.com/showthread.php?t=898628

The next thing you will need is the PRL, 60671 or 60672 (I understand that 60672 adds roam support for CellSouth Mississippi so if you live there it might be better for you however I read a few reports of Sprint rolling 60672 back to 60671 so keep that in mind as well) That file is here:

http://dl.dropbox.com/u/9718693/60671.zip

I really hope this helps anyone who lost their internet like myself that would be waiting on Sprint to fix these EVDO towers before they saw 3g again.

Before:

After:
[Epic 4G General] A_Flying_Fox:
So they acknowledged they had a bunch of broken towers?

I hope they do a national check and maintenance on any through out the country...
[Epic 4G General] digiblur:
Ton of dead towers around Baton Rouge with no fix in sight. Sprint tech support has closed all of our tickets without fixing anything. I just roam on Verizon 3g now.

With that said....your PRL is a list of system IDs, not towers. You could take a phone with a PRL from 2 years ago and take a phone with todays PRL and they would use the same exact set of Sprint towers in this area.
[Epic 4G General] dreamsforgotten:
Completely wrong.

http://community.sprint.com/baw/thread/22948

Read the quote directly in the middle, then read through the PDF if you wish, I did. If you were correct then reverting my PRL to 72 would have absolutely no consequence and I'd still be running 1xrt right now on Sprint. It sets permissions for what you can access (or can't access) on a network, and it determines what tower it will connect to over another tower.
[Epic 4G General] dreamsforgotten:
They admitted to me that there are plenty of 3g down in the south in the area's I mentioned. I'm willing to bet even more 3g problems around the country are similar to this as well. What's the chance the 3g broke on 6 towers that I know of out the blue. One tower in particular services New Orleans and Baton Rouge, one powers the west coast of Southern Mississippi, 2 or by my house and 1 is near Lafayette, LA. Only 1 Sprint rep shared all of this to me, he was rooted on an Evo and we chatted for a while. He happened to live very near me too. The Service ticket in Baton Rouge WAS closed with no result, but it was re-opened recenty as well as tickets on the towers feeding Houma, Raceland, and Morgan City. Two other Reps refused to confirm this on call backs.

Make sure to call into technical support and create a ticket in your area if you aren't included in this area. Until someone makes a ticket, they are likely to not even notice. Case in point when I first started calling, noone even checked and they just told me that there must be a lot of network traffic causing the slow speeds. Since my nearest tower is only months old, they never even considered to check it until the friendly rep pulled up the EVDO signal status on his end and realized the signal was at complete zero. The original ticket called for all of these 3g spots to be fixed by December 23, needless to say that was never met.
[Epic 4G General] digiblur:
Ok...guess I know nothing about PRLs after writing an app that compares 2 PRLs and spits out a diff log. All of this coming from someone saying that one tower serves 2 cities that have an hour of interstate in between the two....hmmmmmmmm.
[Epic 4G General] dreamsforgotten:
Something to that effect :D

Note:

Before a flame war insues, I'm just crackin a joke! I'm not doubting your knowlege of a PRL, I'm simply stating that you said the PRL has NO effect on a phone's tower selection and that a 2 year old PRL will use the same towers as a 2 day old PRL. How do you suppose you phone will ever know of a new tower erected? Make sure of what you are saying before you say it. Not for my sake, I could care less, but for the sake of someone who knows nothing about a PRL reading this.
[Epic 4G General] anthromatt:
Yes, you sure are. Digiblur is 100% correct.
[Epic 4G General] anthromatt:
Simple. A brand new tower that gets put up is assigned the same SID as all the other towers in the area. As long as the phone knows to look for a SID, it will "see" every tower, new or old.

Do you honestly believe that the PRL in our phone contains information on every CDMA tower in the country (or world for that matter)?
[Epic 4G General] dreamsforgotten:
Actually something close but now you got me wondering again! Before you think I just pulled some bs out my ass saying all of this, let me show you what I was interpreting (I don't claim to know everything about a PRL, but I did believe I had a general understanding and by reverting my PRL and gaining 3g back seemed to add evidence to my understanding. So this is what I'm interpreting.

Section 2.1 of the PRL PDF linked above:

"The PRL contains a list of systems that a device is permitted to access and those that it is explicity forbidden to access. The list of systems is known as the System Table and the list of frequencies is known as the Acquisition Table. The PRL contains information to assist the mobile station in system selection and the acquisition process. It indicates which systems the mobile station should use (preferred systems)"

I was taking that as meaning the PRL was pointing my phone to the local tower, a brand new one just build in my town rather than the older 1 7 miles away. Even when I drove to the town with the older tower, I was still connected to the (now farther) newer tower and had no 3g. Now when I drove out of town to New Iberia, on the way there is an old Sprint tower that had no issues and it was well away from my home tower so I would get my 3g back, but when I returned home I was back on the dead tower.

Keep in mind the thread isn't for the technical aspects of what a PRL is, it is to help anyone who has had horrible service since the December 60674 update. But since we veered off into the PRL domain, I do think it is very important that we clear it up and make sure I'm not spilling any misinformation out there. If I am wrong on my understanding of the PRL, then all apologies, I stand corrected!! But I promise you one thing. If you live in Morgan City and your phone has plummeted since the PRL update, reverting to 60671 or 60672 will fix this. The reason I reached out to anyone in Baton Rouge and New Orleans is because the rep "thinks" the problem with "some at least 1" region in BR has been effected since December 11. If the old towers are no good, then obviously this will not help.

One finaly bit a clarity I was being explained by the rep on the phone how Sprint zones off sections of the state into different zones and while there may towers in each zone. Baton Rouge and New Orleans were included in the same "zone" the Sprint rep was referring to. Houma and Raceland was a different Zone, Lafayette, and Morgan City are two more different zones, and Gulfport and Biloxi even two more zones. Definitely there are many towers to a zone unless the zone is of a small area that was where I was getting a 6 tower count (probably even more of down 3g towers) that's what I was referring to as a tower for BR and N.O. now I should have explained that as zone not tower. I don't think the 1 tower in NO services B.R. but Sprint groups you guys together.

I never planned on getting that deep into this, but like I said before, it's in the best interest to clear up misinformation and perhaps this time, I was the guilty party ;)
[Epic 4G General] digiblur:
Too many times I have heard people say that the PRL is a list of towers...even sprint reps will say that. Its a list of system IDs...SIDS and NID combinations. Most of the time they use 65535 to cover all NIDs in a SID unless they need apply some rules to on particular NID of a SID. Each SID is then given a acquisition record and in our case a pointer to a data record for 3g. The 3g record contains the subnet id used to authenicate to the correct evdo channels listed in its acq record.

Now there could be a rare case that the tower was given a wrong evdo carrier channel and your newer prl is not allowing your phone to scan that channel. I assume you are talking about the 4159 sid. I will post the differences of 4159 in english between the two prls. The only special differences I know of in 4159 is nid 92 which is the Alexandria LA area. Your phone will use Sprint for voice and text but use VZW for EVDO all without showing a roam indicator.
[Epic 4G General] dreamsforgotten:
This sounds 100 percent plausable and probably right. Like I said my PRL understanding could be twisted lol but I posted this to help anyone else caught in the rare case I did. No 3g but a chance to fix it. I know there are a lot of place there that Sprint 3g is horrible but I peak out at 2m down sitting in my house or driving around local. Going from 2m down to 22 sometimes 8k down with a 999 ping had me trying everything to get back to normal.

I'm not near the Alexandria Area closer to Houma in Morgan City. The new down tower is located in Idlewild Patterson, LA on the Sprint 3g map in the area code 70392. I'm not sure if you can find anything about it in the new PRL. Hope that little info helps.
[Epic 4G General] digiblur:
Ok..here's your break down of 4159/65535 NID 92 is no relation since that is Alexandria, LA area. Otherwise 4159 is taken as a whole. And by the way your areas are kind of off. New Orleans and Baton Rouge are two totally different systems including different NIDs. New Orleans was an original Sprint corporate area where Baton Rouge was built and operated by Gulf Coast Wireless (they were horrible network builders).

60674:

4159 - 1X scan - ACQ index 1

ACQ 1 record = 50, 75, 100, 175, 200, 250, 25

Data tagged to records with a 21

Data records with a 21

Scan ACQ record 57 with a subnet of 0084:0AC0 (Sprint's subnet)

Scan ACQ record 74 with a subnet of 0086:5900 (Alltel's subnet...gone for several months)

Record 57 = 75, 175, 225, 250, 325, 725, 475

Record 74 (not need anyways since Alltel is gone) = 73, 199, 468, 589

Now let's look at 60671

4159 - 1X scan - ACQ index 1

ACQ 1 record = 50, 75, 100, 175, 200, 250, 25

Data tagged to records with a 21

Data records with a 21

Scan ACQ record 57 with a subnet of 0084:0AC0 (Sprint's subnet)

Scan ACQ record 74 with a subnet of 0086:5900 (Alltel's subnet...gone for several months)

Record 57 = 75, 175, 225, 250, 325, 725, 475

Record 74 (not need anyways since Alltel is gone) = 73, 199, 468, 589

Looks exactly the same right? There were no changes to SID 4159 in the way it scans for 1X and EVDO between 60671 and 60674.

In order for me to figure out what you are seeing I'd have to have some of the numbers off of your ##DEBUG# with the SID/NID combination and the channels EV and 1X are using.

Looking at the data in both PRLs shows that a phone with 60671 and one with 60674 will work exactly the same as each other when connected to SID 4159.
[Epic 4G General] dreamsforgotten:
I wish I would have connected with you the whole time this was going on. I'm in no hurry to update the prl to recreate the problem. I just finished setting dk28 back up but I could have provided you with all that. It really has been driving me crazy as to why this was happening but I'm so happy to have my phone back, I'm going to enjoy it for a while. Thanks for taking your time to explain yourself it does break down the prl being that pdf was informative but confusing at the same time lol. Not nearly as confusing as googling prl and trying to figure out what to believe!
[Epic 4G Q&A, Help & Troubleshooting] razorseal:
I see the bonsai and the viper are the 2 most common ones? (I based it off the replies to the threads lol)

just a new rooter looking for a good rom.

anyone have any advantages over another?

one thing I'd like is speed, battery life and a gps fix. obviously stable is good too

thanks!

oh, and ease of install is a big plus too :)

i just loaded up clockwork now.
[Epic 4G Q&A, Help & Troubleshooting] ericizzy1:
http://xdaforums.com/forumdisplay.php?f=714

try this rom, its the fastest
[Epic 4G Q&A, Help & Troubleshooting] muyoso:
Is there any way to put up like a warning screen that only DEVELOPERS should be posting new threads in the development forum? Like when you click new topic something pops up and makes you do something annoying that forces the user to actually read that their inane question does not belong in the development section?
[Epic 4G Q&A, Help & Troubleshooting] razorseal:
you got me :rolleyes:
[Epic 4G Q&A, Help & Troubleshooting] razorseal:
well I was directed here for root related questions so...

you realize it's probably setup like this, because it wasn't intended for developers to post new threads only right?
[Epic 4G Q&A, Help & Troubleshooting] ericizzy1:
hey op, look at this

http://xdaforums.com/showthread.php?t=771590

and this: http://xdaforums.com/announcement.php?f=716
[Epic 4G Q&A, Help & Troubleshooting] smoothone:
NO you are WRONG! Seriously this is getting old! Read the forum rules before you post! Post in the GENERAL section!

Mods please get rid of this!
[Epic 4G Q&A, Help & Troubleshooting] razorseal:
so where should I post my root questions? in general?

I understand I shouldn't start threads here, so a place to ask my questions would be nice. I was told general is not for root questions

thanks
[Epic 4G Q&A, Help & Troubleshooting] ericizzy1:
Y e s, g e n e r a l
[Epic 4G Q&A, Help & Troubleshooting] rufflez2010:
Unlike android central, root questions go in general here.
[Epic 4G Q&A, Help & Troubleshooting] plapczyn:
http://xdaforums.com/showthread.php?t=904787
[Epic 4G Q&A, Help & Troubleshooting] MДЯCЦSДИT:
Viper is horrid. The Devs think that they are sooooo smart and try to do crazy things that cause major issues.
[Epic 4G Q&A, Help & Troubleshooting] BThomas22x:
Dont say that... we try to help everyone we can, and we try to make the Rom better for YOU. I normally keep my nose out of things but this is going to far. Say what you want about the Rom or me, but our team tries really hard for YOU. They're good guys.
[Epic 4G Q&A, Help & Troubleshooting] br//0k3/n:
Agreed, your ROM is amazing. The ONLY thing I don't like about it is the design of the user interface and notification bar...the gradients are too harsh and it doesn't blend well. Keep up the awesome work, just please try to improve that a little bit (:

Also if you're ever in need of someone to help out with designing the UI, I'm down.
[Epic 4G Q&A, Help & Troubleshooting] karate134:
Are you serious?

What are you referring to? The whole EXT4 dealie?

Last time I checked there's a few other ROMs with EXT4.
[Epic 4G Q&A, Help & Troubleshooting] BThomas22x:
Surely... go to http://02.chat.mibbit.com then select efnet and the Chanel is #viper. Come in, meet the guys and let's see what you got... we need another themer.

Sent From My Viper Powered Eliminator.
[Epic 4G Q&A, Help & Troubleshooting] ecooce:
I have the fastest ROM out right now,Frankenstein FROYO EXT4,I fel like Im going aroung advertising this thing,but its true.
[Epic 4G Q&A, Help & Troubleshooting] BThomas22x:
And your proof is? ...people want results, not just someone's word.

Sent From My Viper Powered Eliminator.
[Epic 4G Q&A, Help & Troubleshooting] mikeschevelle:
I have Cmod and while it has a bug or two, is definitely the "fastest"
[Epic 4G Q&A, Help & Troubleshooting] ecooce:
BThomas,Ive posted the proof in my ROM thread, I didnt feel I needed to post it here...If you can beat that smart bench 2010 score,post it on my thread and Ill remove the tag fastest/cleanest and wont use it till I can top it.
[Epic 4G Q&A, Help & Troubleshooting] mikeschevelle:
So......... how does a score of 2424 sound Mr. Fasty Pants :D :D
[Epic 4G Q&A, Help & Troubleshooting] ecooce:
After letting it sit for 4 hours...Also using MeatCurtains recompiled dvm.so still.
[Epic 4G Q&A, Help & Troubleshooting] mikeschevelle:
I miss understood LOL thought you meant beat the score of 2010 not beat the score from 2010 :D

thanks perdy fast, may have to try yours