yashsingh1/xdaforums huggingface dataset:
[Nexus One General] tdiboy:
Mine is coming back from repair on Tuesday

I live in the UK and mine was piked up on the 30th Dec (phoned on the 29th) as my power button is dying slowly for the second time (first repair was in Sept '10 so not long ago!) and I was concerned that as I bought mine on the release date (5th Jan) I would be screwed if I left it any longer with only days left. That was until the lady at HTC UK told me that my warranty runs out on the 25th Dec 2011. Seems as an earlier poster mentioned that EU warranties are 2yrs which is nice for me.

I'm still wondering whats going to happen with this power button fiasco. The HTC agent wasn't aware of any known problem with them (not saying much really is it?) but said I could appeal the repair charges and some "arrangement" could be made (50% off or something to that effect). Anyway, that's just under a year away and I might start getting a bit pissed with them and start requesting that this isn't acceptable to keep sending my phone off every couple of months for 2 weeks at a time while a small part is replaced in my phone!

The first time it went back for the power button, (first time was in March for soft keys acivating when 1/3rd way down screen, got replaced for current unit with different touch screen revision) I had the phone unlocked with the infamous unlocked padlock symbol glaring at me every boot up. I sent it off and HTC just repaired the faulty button and flashed a locked 2.1 image, no questions (took almost a month to get back though!). Sweet! Now it was just a case of using one of the one-click root type apps and away I went.
[Nexus One General] PhantomRampage:
Quick question guys: How likely is it that we'll get SLCD screens if we get a swap right now?
[Nexus One General] darkninja157:
I actually asked the HTC rep that very same question haha. His response was that he has yet to see an SLCD Nexus one replacement get sent out. Now I'm sure this is for the US only but I also cannot vouch for any other version besides the AT&T one. Hope this helps you out.
[Nexus One General] darkninja157:
Me too!

But the same thing was listed with mine, as bad vibration motor, even though it still worked sometimes. In any case it seems to me that if you choose to swap, once they get the phone they basically check it for major damage, and if it passes then your golden. It would be silly/wrong if they said "hey this power button works, we're sending your phone back please return the other" :p .
[Nexus One General] mcc:
I just swapped my N1 a little over a week ago. The rep told me that they always ship the same SKU, specifically, they won't ship an SLCD phone to replace an AMOLED one.

I had some dust under the screen and a power button that was showing early signs of failure. I had an unlocked bootloader and some light scratches on the screen, they didn't charge me. I did put a stock ROM and recovery on it before mailing it in though.
[Nexus One General] Paul22000:
Well to me it doesn't sound too out of the question if they decided to do that. Or worse, they charge me $529 for a new phone. Hopefully all goes well :cool:
[Nexus One General] ratheen:
My warranty expired day before yesterday and my power button stopped working today!

any idea if this is a wide spread issue? how can i get my button fixed?
[Nexus One General] warner.pinz:
With the power button problem, is it the hardware or maybe the rom?

Sent from my Nexus One
[Nexus One General] Paul22000:
Definitely a hardware problem.

Wow, that really sucks. Maybe call HTC and see if A) they'll do the warranty exchange even though it's a few days out or B) see if they'll swap for a minimal cost.

Otherwise, you can replace the button yourself (if you're brave that is...).

Check out this thread and this article:

Nexus One power button fix

Manage a Nexus One with Broken Power Button [Updated] › AndroidGuys
[Nexus One General] Paul22000:
IN OTHER NEWS!!!...

I got my phone!

Haha, I LOVE that box! :D

And wow, they give you an awesome little microfiber cleaning cloth with "HTC" on it. Totally did not expect that. HTC rules!
[Nexus One General] Paul22000:
Now, can someone point me over to a thread on how to unroot, remove the Cyanogen boot animation, and take it to completely stock?

I'm about to search, but thought I'd ask first while I'm unpacking the phone / transferring SIM/SD cards :D

[Edit]: Found the [ROM] Original Shipping - Tutorial.

However, will this work for CM 6.0, or will there be radio incompatibilities etc?

[Edit2]: Back to stock rom!
[Nexus One General] PhantomRampage:
Wow I didn't notice how discolored my trackball got until seeing yours side by side with a new one D:
[Nexus One General] mr.sweet:
I think HTCs Warranty is 24 Months:

http://member.america.htc.com/download/Web_materials/Manual/Warranty/wm/1016_A_WarrantyCard_76.pdf

On Page 3: "This Limited Warranty shall last for twenty-four (24) months from the date of original purchase for mobile devices"
[Nexus One General] Rusty!:
Holy crap, look at the trackballs :D
[Nexus One General] Paul22000:
Haha yeah same! The new one is WHITE. Like crystal white, it's crazy the difference!
[Nexus One General] rickytenzer:
Just called in for a repair! My USB port has been flimsy recently (losing connectivity) and they're also sending me a brand new battery! Love HTC support. So simple! :D
[Nexus One General] Paul22000:
Woohoo!!!

I LOVE HTC!!!

:D
[Nexus One General] ap3604:
I gotta agree there Paul :D

HTC's customer service has been bar none for me. Its always weird for me when I call them because I'm expecting some battle with a customer service agent to get some basic help (due to my past experiences with other manufacturers) and the HTC reps are so nice and polite it catches me off guard :eek:
[Nexus One General] lchiu7:
I initiated a warranty return process just before Xmas since I was going to be back in the US for the holidays.

When I got back to the US the replacement phone was waiting for me and a shipping label to ship the old phone back to them. My phone (purchased on the day it was released) was having problems with a pink tinge in all pictures taken with the camera, erratic GPS performance and often quite slow network performance.

After transferring all apps across etc. I sent the old phone back to HTC. But then a few days later I noticed the replacment phone began to randmonly reboot, lose the cellular network (T-Mobile) and just plan lock up. Since it was hardly software I raised another RMA and waited for a new phone to arrived.

This arrived just after Xmas. Again after transferring all the apps across and happy that the new phone was going okay, I sent the faulty phone back. I guess that was too soon. The second replacement began to have problems in registering the SIM card. After much mucking around I found I could make it register but stuffing a piece of paper on top of the SIM card to increase pressure on the contacts.

Of course that is not a good long-term solution so I called HTC again about another replacement. This was now getting close to the day I would be leaving the US. And in discussions with HTC I was also nearing the end of my warranty period which they would not extend even though it was their fault sending me all these faulty replacements.

Anwyay I went ahead with the replacement again but alas this time, the replacment arrived 2 days after I had flown out of the country. While I could have had the replacement sent to me to be checked, it just didn't seem worth the hassle so I just asked a friend to send the replacement back to HTC without opening it.

So while I have a refurbished phone with working GPS and little pinkish tinge on the camera, I do need to have a piece of paper stuffed against the SIM card to make it register. But since it has been refurbished I did get the nice cleaning cloth (I actually I got two) and perhaps one where the power button isn't going to die on me through overuse.

This will do until something better comes along.
[Nexus One General] khyaris:
If it can help, HTC warranty for device (not network branded) is 24 months and 12 months for accessories.

That's what they told me :
[Nexus One General] tech338:
Paul,

Just wondering... Did you get an AMOLED Nexus or a SLCD one? I just received my Nexus back and I got an AMOLED screen.
[Nexus One General] tech338:
That PDF mentions Microsoft Windows 6. Not sure if it is correct.

I believe it was 24 months in Europe and 12 months in the US. I was told by HTC that my warranty was 1 year. Also, the paperwork with my car dock and desktop dock state a warranty of one year.
[Nexus One General] Rusty!:
You believe correctly, we get looked after over here (rarely :()
[Nexus One General] irishrally:
I just did a warranty replacement right before getting my Nexus S. I was holding out on my defective power button for quite a while so I can put the Nexus One in my Android museum or if I decide to sell a like new N1.
[Nexus One General] Paul22000:
I'm not actually sure. How would I test that?
[Nexus One General] ap3604:
This video might help http://www.youtube.com/watch?v=gUF4dLVdFKc

The one on the right that lights up in the dark is the SLCD.
[Nexus One General] martinl1030:
does HTC warranty batteries? My battery barely holds a charge that will last me the entire day of regular usage anymore.
[Nexus One General] Paul22000:
Not sure, but you can try this one:

http://www.amazon.com/1400mAh-PowerGen-Premium-Quality-Battery/dp/B003ZUQIT4/

Or just search "nexus one battery" at Amazon for others
[Nexus One General] tech338:
Call them up. They will likely just ship you a new battery.

http://xdaforums.com/showthread.php?t=635307
[Nexus One General] tech338:
Power it on in a dark room. On an AMOLED, you should just be able to see the google x. One an SLCD screen, the black will be noticeable and bright.

I also believe that the SLCD screen lacks the pentile pixel configuration that the AMOLED has. This is hard to see unless you magnify the screen.

Wish there was an easier way to tell the two screens apart...
[Nexus One General] rickytenzer:
Just got mine a few days ago. If you're still under warranty, they will gladly ship you a new one.

On another note, here's my current experience with HTC:

1) I shipped my device Tuesday (got picked up at 5 PM in Montreal)

2) Got delivered in Markham, ON at 12 PM on Wednesday.

3) Today in the morning I see that they're inspecting my device.

4) In the early afternoon I see that they're REPAIRING my device.

5) Late afternoon, the device is repaired and is awaiting shipment.

If I'm lucky I'll get it tomorrow night. Otherwise Monday the latest.

****ing AWESOME service.
[Nexus One General] death1246:
requesting my swap... although I dont have the power button issue on this nexus I am doing it anyways :)

Just Cause
[Nexus One General] eallan:
I dunno, just looking at them it's very easy. Black = Black on AMOLED.
[Nexus One General] martinl1030:
alright cool. my phone should still be under warranty cause its the AT&T version
[Nexus One General] Paul22000:
I'm glad to say my replacement is an AMOLED screen. No gray-ish-ness during bootup :cool:
[Nexus One General] IpodLover77:
hey guys,

looking to get my nexus one repaired. im thinking about going the swap method. The phone is rooted and the bootloader is unlocked. im def gonna restore using the original rom. my question is, should i tell them up front on the phone that the bootloader is unlocked or just send it in without telling them? having that 528 taken out would be a big blower.

i would also prefer if google relocked my bootloader. any ideas guys? its for a faulty power button.
[Nexus One General] Rusty!:
Wouldn't mention it myself, it's nothing to do with the power button.

They most likely will lock it back up again though.
[Nexus One General] yay pie:
I have the paint flaking off my N1 on one corner. Was this something that people were getting fixed under warranty?
[Nexus One General] IpodLover77:
Damn. This is making me nervous. I need to do the swap method cause I need the phone asap but at the same time I'm worried about that 529 hold they put on my credit card. Also worried that when I send back the defective phone back they look at it and say "hey this bootloaders unlocked, warranty voided" and than I get charged this high repair fee. No idea what to do. Frick.
[Nexus One General] billycl:
I just did a swap on mine a few weeks ago for a MicroSD card slot that randomly ejected the card. My original Nexus was unlocked and it didn't cause any problems in the swap process. I got the replacement, sent my old one back, they closed the ticket the same day they received my original. The way I understand it is that if they DO find a reason to charge you they WILL call you first to discuss options.

On a slightly unrelated note, the GPS hasn't worked since day one on the replacement... oops.
[Nexus One General] rickytenzer:
You got NOTHING to worry about. A rep I spoke with during my first repair told me that they have this test that they flash and if it succeeds, then you're fine. Only if YOU caused a problem on your phone by ****ing up (incorrectly flashing something) will they charge you for the repair.

I didn't even bother flashing back to a stock ROM this time. Mine went to them with a CM7 nightly, LOL.
[Nexus One General] jamsk8er1994:
ok i have a nexus one that i purchased from a friend a day or so ago,

everythings fine and stuff but if i could swap it out for a new one that'd be great..

The phone does have minor paint off on the bottom right corner but the screen is in impeccably great shape and doesn't have a single scratch..

Would i be under warranty considering its just a minor paint wear and tear on it?

and the fact that "technically" nothing is wrong with the phone?..

also would it be preferred that I flash back to the shipping rom + unroot?

I need a response but i have time, i got like 3 1/2 weeks left before my warranty ends..
[Nexus One General] IpodLover77:
hahaha good to hear! :D

did you go the swap method or send in method?
[Nexus One General] Rusty!:
No that's not covered by warranty.

Good news is that you can just pop the worn bit off and pop a new one one:

http://shop.ebay.co.uk/i.html?_nkw=nexus+one+antenna+cover&_armrs=1&_from=&_ipg=
[Nexus One General] Paul22000:
Mine was unlocked. I didn't mention it and neither did they. ;)

I'm pretty sure all they care about is the hardware, not the software.

But I removed Cyanogen and restored back to stock anyway, just in case: http://xdaforums.com/showthread.php?t=614850 (Note: this just goes back to the original shipping image; the unlocked icon is still there during bootup)
[Nexus One General] jamsk8er1994:
Well thanks for the response, and is the change process easy asfar as taking it off and replacing it, also what's battery life like? I have my phone under clocked to 650-700 depending on what profile is activated and it drains decently fast, is there a battery that doesn't add bull but is higher in miliamps?
[Nexus One General] ap3604:
My backplate has the little plastic ring (where you put the headphone jack) starting to crack. Does anyone know if that is that covered under warranty?
[Nexus One General] IpodLover77:
im guessing you did the "send in" repairs instead of swap. correct?
[Nexus One General] wang1404:
yeah that's what I'm wondering too. I have no problem putting the phone to sleep but it's hard quite a few time to wake it up
[Nexus One General] Paul22000:
I did the swap.

I gave them my credit card info; they sent me a new phone; I sent mine back. (Note: they never actually charged my card.)
[Nexus One General] IpodLover77:
hmm, im the type of person who over analyzes things so i get headaches quite often hahah. So what do you think would happen if i get a asshole repairman who decides to just void the warranty (i know unlocking the baseband voids warranty but still, a faulty power button can not be related to unlocking the baseband when the OS is on stock 2.2). Do you think they would give me the option to the send the phone back or just charge me? i called HTC asking but the rep had no idea what unlocking the baseband even meant lol.
[Nexus One General] Paul22000:
Don't know.

Just don't talk about any bootloader or unlocking stuff and you'll most likely be fine. :cool:
[Nexus One General] rickytenzer:
Sent it in. Didn't even know I had the chance to swap lol
[Nexus One General] Diznario:
Many thanks to everyone on this thread for convincing me to finally swap out my N1. I had been dealing with a minor case of screen madness for a while.

I went with the swap option, and the new unit is perfect. The only way you can even tell it's a refurb is that there are a couple of very minor scuffs inside where the battery pops in and out. Also, the battery cover fits perfectly flush now. It was off a little bit before on my old phone.

I sent the old phone in unlocked, with a custom recovery still on it, and there were no problems. Apparently HTC really doesn't seem to care what you've done to the phone software wise.

HTC support is awesome!
[Nexus One General] ap3604:
Got an AMOLED replacement too :D

Was worrying that I would get an SLCD since I love the AMOLED's extreme colors and the ability to save battery/heat by having a black wallpaper.
[Nexus One General] Paul22000:
Congrats!! :)
[Nexus One General] Forge94:
I lost my receipt :|

What do they ask for when you ring them up?

Oh and a couple of weeks ago my phone was in my bag which I thought was safe from rain. I was wrong.

When I took it out it was wet and working. I turned it off and put it in rice over night.

I haven't has any issues with it, but is my warranty voided?

My power button is broken and there's dust under my screen which I'd like to get fixed before my time is up.
[Nexus One General] rickytenzer:
Serial number and email account I think.
[Nexus One General] Babydollll:
They ask you for the IMEI number and your email address.

I'm not sure where I sent this from.... or how I did it
[Nexus One General] t4revan:
I setup a swap ticket today because my trackball stopped clicking awhile back. Now before it stopped working whatever registers the click broke off and left grooves in my trackball. Think they'll throw a big fuss about it?
[Nexus One General] lch920619x:
My Power Button just died today, gonna try my luck with HTC tomorrow 'cause I have an unlocked bootloader.:p
[Nexus One General] waylo:
Lots of pretty happy customers on this thread. I've been bugged by the substandard touchscreen since I got mine in April 2010, and have been tempted to put in for a RMA. This thread has almost convinced me to do it. Especially if I can get the same AMOLED screen as my original.

Though with all the potential issues described here, some I've never heard of before (power button, GPS, pink camera, loose SIM card), maybe I will continue to suck it up! =/

If I'm not happy with the swap phone, I'm guessing I can just throw that back into the return packaging? How long do you have before you have to send it back?

Those of you with happy returns, can you provide the HBOOT version and touchpanel version?

EDIT:

Went ahead and called. Very simple process, just said my touchscreen was wonky. Doing a SWAP.

There's ~1 week to play with the new one. Old one has to be returned by 10 days.
[Nexus One General] waylo:
So in case anyone is interested, my swap N1 has the following stats:

HBOOT-0.35.0017

MICROP-0b15

TOUCH PANEL-SYNT0103

RADIO-5.08.00.04

Jun 14 2010, 12:02:27

The HBOOT is the latest, the radio is actually not the latest as there's a 5.12 floating around.

So far the touchscreen has not had any overheating mis-aligned digitizer touchscreen issues, which is the sole reason I did the RMA.

Could I posit that the new HBOOT may have fixed this? I can't find anyone posting that anywhere. But it's a thought. If that were the case, I suppose I could have just flashed the new HBOOT on my existing N1 and solved the issue. But that's never been suggested anywhere.
[Nexus One General] Paul22000:
The replacement N1 I got has touch screen issues a lot less than before, but it has definitely happened once or twice in the past month since I replaced it so it's not totally fixed. I remember the first time it happened I thought "Well... f@!#, guess they didn't fix that."
[Nexus One General] waylo:
Thanks for commenting. I've been playing hardcore angry birds trying to get the touch screen to malfunction but haven't succeeded yet. I'll probly try driving around with a gps tomorrow to see if I can get it to happen then. Anything to get the temperature to increase.

Unfortunately it looks like my new replacement has more of a pink tinge to the camera than in my original. I upgraded the h boot in my original to see if that made a difference. I may just send back the replacement and keep the original if the digitizer is behaving more properly. I hope htc won't mind that.
[Nexus One General] waylo:
In case anyone is wondering, updating from 5.08 to 5.12 radio DOES NOT help with the pink tinged camera issue.
[Nexus One General] MerkurMan:
I returned my AT&T SLCD N1 about a month ago because it was stuck in a boot loop. HTC sent it back stating they couldn't replicate the problem. The phone mysteriously worked for a couple of hours, during which I restored/updated all my apps, redid my homescreens and surfed a bit. Woke up the next morning, and it was turned off. Turned it back on and it was stuck in a boot loop again. (It would get to the second of the faster "X" animations, freeze for a second in the exact same spot every time, and then reboot.)

Sent it in again, and had the rep make a note that it was doing the exact same thing, and even if they couldn't replicate it, there WAS a problem. Got my second "all good!" box on Friday, and they replaced my phone. :D. Now I'm thinking about calling in and getting a new battery, as it seems this new phone is sucking the juice a little quicker than my old one. I haven't done a full, power-off charge, but I think a fresh batterycouldnt possibly hurt. For those who have received a warranty replacement battery, did HTC have you send in your old one?
[Captivate General] gunstar3035:
Anyone else have some strange things going on with their phones? List em!

Mine are:

1. Update removed Aurora live wallpaper

2. Update removed Ocean Wave live wallpaper

3. Boot up sequence is completely changed and acts strange...rogers splash screen flickers on for a sec and the galaxy "S" stays on for a long time.

Some things that are awesome about the update:

1. Phone is lightning fast now, no hesitation within menus or starting programs.

2. Browser is much faster

3. Live wallpapers have much less of an impact on the battery...I unplugged my phone with a live wallpaper running last night around 11pm and even now at 12pm with 2 calls made (short calls) and the phone in idol with the wallpaper running the battery indicator is showing 100%...WTF!!! :D

Loving the update for sure, but its strange that it would delete 2 live wallpapers lol
[Captivate General] diablo009:
I would recommend recalibrating the battery
[Captivate General] gunstar3035:
Shut phone off, pulled battery, restarted, still 100%.

And I know that the battery does drain, it was low with 2.2 on it when I plugged in yesterday.

My wifes Captivate has always been much slower with MUCH more lag then my phone and this update also fixed her's. Her phone is actually showing its faster then mine in bench marks now lol
[Captivate General] LBCaptivate:
What so you mean by "Official 2.2"? I thought that the "Official 2.2" is not out yet. Are you on AT&T or another carrier?
[Captivate General] gunstar3035:
It was released to Canada via Kies yesterday.
[Captivate General] LBCaptivate:
Cool!! Maybe that means the US version will be out in "upcoming days". lol! or "very soon". (as the Samsungs reps say) lol!
[Captivate General] alphadog00:
You should use the advanced editor to change your title to reflect this
[Captivate General] foxbat121:
That is not re-calibrating you battery. It requires a few more steps. Everytime you flash to a new firmware, you need re-calibrate your battery or you need to wait a few more days to let battery calibrate itself slowly.
[Captivate General] cappysw10:
:rolleyes:

Don't you believe it!

Sent from a phone somewhere in the universe
[Captivate General] LBCaptivate:
I don't beleive it!