[Desire HD Q&A, Help & Troubleshooting] directive:
A little update

I've been emailing HTC asking them to fix (read: let me return) the phone ever since I realized I wouldn't be able to return the phone to BestBuy and I just got a call from HTC.

First a guy who could only speak Chinese called, sure to say that wasn't a very productive conversation as my Chinese is very basic. I then recieve a second call late at night from someone at the Hong Kong office who speaks English. After about 5 minutes of telling me that he understood my situation, could feel my pain, was sympathetic to my problem and would do everything in his power to help solve it, I thought things were looking up! The conversation progresses like this but gradually he starts saying stuff like "help you make use of your device as best as we can" and "make it easy for you to operate". This was when I realized this person was not going to help me. I knew that if he was going to actually help he would have told me by now that I could return the phone, not this about "easing me into the phone". Finally the guy gets to the point and says "But although we understand your problem, there is nothing wrong with the hardware itself and we can not help you return the phone. Your perceived problem is with the software."

Christ..

To this I of course reply "Even though the problem is software related it's not any less of a problem, it has rendered the phone completely useless to me and I don't think the phone fulfilles the vision I got after reading reviews and watching the ads before buying it" ...And here we go again with the appoligizes and general willingness to help me use the phone as it currently is. He even asked me which applications I was missing so he could try and find Chinese "replacement apps", or Chinese apps that would fulfill my needs.

I'm not giving up yet, I'm sure HTC is willing to help me with this if I could only reach the right people in the organization. This is has turned into a genuine nightmare first time experience with HTC..

@RED_ I think this is how all Chinese DHD works, yes. And I don’t think I want to risk seeing the inside of a Chinese prison by cancelling my credit card although it is very tempting :\

@Eddie1506; tranceonline; momavujistic; irteza_h, I guess I have to wait for someone with the know-how to make my version rootable. I’m turning off automatic updates on my phone to prevent it from further updating.

@leppie, I can’t even access the free applications. I think HTC (or google) made this ‘HTC marketplace’ to be accepted by the government. When I was speaking with HTC today I asked why there was no access to the android market in the first place. They told me “because your phone is Chinese and the market you can access is specialized to your location and the customers in that location”. Which I think means that they can’t sell phones with the open android market in China because of government restrictions. The real android market works down here though, I could access it through on my European Samsung Galaxy.

Are you guys saying it might work? If there's a chance I will try. How can I test this? Or is it safest to wait for someone to come up with a way to root this device?

How long does it generally take for a new root technique to be ready? Also, I've seen people complaining because they updated to version 1.72 or something. I have 1.75, does this mean 1) that I have to wait a lot longer or maybe 2) that my phone has some kind of special software?