[G Tablet General] GaryHypnosis:
Personal Experiences with G Tablet

My comments about the G Tablet are based on my personal experiences as well as posts I have read from other users and things I have read in XDA posts and on other sites when searching Viewsonic G Tablet as well as posts made by people on this forum who asked Viewsonic personnel at the CES show about availability of Honeycomb for the Viewsonic G Tablet.

At the bottom of this reply is the article that said Staples employees should process product returns with “empathy and understanding". I think I said sympaty instead of empathy, so please don't correct me for misquoting the article. Again, this was from several weeks ago and a lot has happened since.

I have not said that all G Tablets have hardware defects or that that the majority have hardware defects. I have not said that at all! However, to think that any company can put out thousands of electronic gadgets without some PC board manufacturing problems is ridiculous. There will always be some products that will have hardware issues or manufacturing issues. Sometimes small parts are poorly placed or poorly soldered by the automatic surface mount process used in most electronic maunufacture today.

I have read posts here on xda of people who have taken the G Tablet outside in cold weather and it would not boot. I have had that same experience. I took my G Tablet to the Doctor's office and when I turned it on in my car, it just flickered and would not boot. The temperature was about 36 degrees that day and the G Tablet had been inside a padded computer bag. Once the G Tablet warmed back up it operated fine. Please know that I also had my HTC EVO phone with me at the same time and it worked fine in the same temperature.

I read a post on xda from someone who asked the people at the Viewsonic booth as CES if Honeycomb would be available for the G Tablet and it was that poster who said that the booth personnel were non committal.

I read one of the posts from the VP of Viewsonic around December 20-23 and in that post someone asked him if Viewsonic had plans for the G Tablet and upgrades. Honeycomb was a rumor at the time and I don't think it was mentioned by name. The post also said something about the screen on the G Tablet. The answer from Viewsonic was that they were working on new products and thanks for hanging in with them. Their post was not too forthcomming and I think said they had no plans to upgrade the screen on the G Tablet. He hinted that higher resolution screens would be available for newer products. Please remember I read this about three weeks ago and if you want to know what he said word for word, look up the post. I think the VP's name is Adam Haim, but again that is from memory.

What makes me believe that Honeycomb may not be available from Viewsonic for the G Tablet is posts I read that indicatete that the requirements for using Honeycomb (from Google) require a higher resolution screen than the one in the G Tablet.

My post was not ment for G Tablets in general. It was to a specific person who said he had hardware issues with his G Tablet. Since I have had similar experiences with G Tablet and the VS tech support people, I can understand how he felt.

It seems to me that it would help his case when he goes back to the store to return his G Tablet if he has printed out information that clearly says Staples has pulled the G Tablet for "Hardware Issues". It does not matter weather there are hardware issues or not. Having the printouts in his hands while he is talking to the store personnel wouldn't hurt his chances of returning the device he says has Hardware Issues.

I hope you all kept your original box, and packing material. Beacuse, if you ever need warranty repair, VS web site says you must return your product in the original packaging with your original sales recipt. It also says if you have modified or repaired your gTablet you have voided your warranty.

My personal experience with the G Tablet are:

No response from the top half of the screen within the first three days of having the G Tablet. At that point I thought I had a bad screen. I called Viewsonic and the tech support person gave me a different phone number to call for a RMA.

The tech support person had said to me that they were not having any issues with the screen being unresponsive but I was the third person she had talked to that day with the same type of problem. Please note I had the tablet for three days and tech supports only option was to send it in for repair.

I found the solution for doing the screen calibration on xda and that fixed the problem. Other tablets and other pocket PCs and phones have a calibration self test where the user can calibrate the device. The G Tablet does not have that.

I had a problem early on with the G Tablet that caused forced closes with the G Tablet. I was able to clear the problem by doing the factory reset in setting and did not have to partition the sd card or other fixes, but it bothers me that Viewsonic doesn't have fixes for these.

It also bothers me that: I have read other posts (one was an answer from Roebeet) that said there is a reset button inside the G Tablet but that you have to open your case to get to the reset button, and thus void your warranty.

In my opinion (and you are welcome to your own) we should not have to void our warranty in order to install software (clockworks) to let us partition our SD cards (see other posts) when G Tablets fail to boot because partitons are or become screwed up (technical term).

I have also included the warranty for the G Tablet at the bottom of this overly long post. Notice that Viewsonic's name is not mentioned only gTab or gTablet.

"Staples has pulled the ViewSonic G Tablet from its shelves, citing manufacturing defects, according an Engadget tipster. Despite the fact that the tablet was featured in a recent circular and the store has no other tablets to sell to customers who want one, Staples has opted to send all of the existing stock back. Whatever management thinks is wrong with the G Tablet, it’s serious enough that they’re

encouraging employees to process product returns with “empathy and understanding

”, according to an internal document. There are no details on what these defects were, but considering the long list of issues cited in our review, it could be any number of things.

Read more: http://blog.laptopmag.com/staples-will-no-longer-sell-viewsonic-g-tablet-sends-stock-back-to-manufacturer#ixzz1AeCZoVlD"

PRODUCT WARRANTY

Any and all warranty obligations for this product are limited to the terms set forth herein:

(a) For a period of ONE (1) YEAR from the date of purchase by the original end-user purchaser, gTablet warrants that the gTablet is free from defects in workmanship and materials, complies with G Tablet's current published technical product specifications, and complies with applicable safety and regulatory standards employed in the homologation and regulatory grants for the product, if any.

(B) THIS EXPRESS LIMITED WARRANTY DOES NOT APPLY TO (I) ANY PRODUCT THAT HAS BEEN ABUSED, DAMAGED, ALTERED OR MISUSED BY ANY PERSON OR ENTITY AFTER TITLE PASSES TO CUSTOMER; (II) FIRST ARTICLES, PROTOTYPES, PRE-PRODUCTION UNITS, TEST UNITS OR OTHER SIMILAR PRODUCTS, (III) PRODUCT THAT HAS BEEN REPAIRED BY ANY PERSON OR ENTITY OTHER THAN G TABLET, (IV) CONSUMABLE PARTS SUCH AS BATTERIES AND PROTECTIVE COATINGS, (V) COSMETIC DAMAGE SUCH AS SCRATCHES, DENTS AND BROKEN PLASTICS, AND (VI) DEFECTS CAUSED BY NORMAL WEAR AND TEAR AND AGING OF THE PRODUCT. THE PURCHASER OF THE PRODUCT (CUSTOMER) SHALL BE LIABLE FOR ALL COSTS OR EXPENSES RELATED TO THE FOREGOING EXCLUSIONS TO THIS EXPRESS LIMITED WARRANTY.

(c) Upon the failure of a product to comply with the above warranty, gTablet’s sole obligation, and Customer's sole remedy, is for gTablet, at its sole option, to promptly replace or repair such unit using new or refurbished parts that are equivalent to new in performance and reliability and return it to Customer freight prepaid. Customer shall return products covered by the warranty freight pre-paid after completing a failure report and obtaining a return material authorization number from gTablet to be displayed on the shipping container. Customer shall bear all of the risk, and all costs and expenses, associated with products that have been returned to gTablet for which there is no defect found.

NO REPRESENTATIONS OR OTHER WARRANTIES. gTablet AND THE SELLER(S) OF THE gTABLET MAKE NO REPRESENTATIONS AND NO OTHER WARRANTIES OR CONDITIONS ON THE PRODUCTS, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION WITH CUSTOMER AND SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT.

In the event of a warranty claim, the product must be returned in the original box with the original sales receipt.