yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] jay4mont78:
screens?? you said SCREENS try this?!?

Hey peeps i just got back from a tmo store to find that my phone had to completely be replaced and not just because of the screen although it was bad. Here's my story, Since i had my phone on Nov 26th 2010 3 weeks after it launched I noticed a SIGNIFICANT difference in the on board apps that it came with. I did however root my phone and loved the fact that i had the freedom to add ANYTHING i wanted. But since my root I found that some apps couldn't or wouldn't work at all!! Like for instance, ya know the news reader that comes on the phone itself? Well after i unrooted my phone and uninstalled the hack stuff i previously downloaded. My news never refreshed (and i like to read whats going on in the world).

Then my photo backup on the tmo site always crashed as in "force closed" so i couldn't upload my photos for backup. SO i called the customer service in store and asked them to replace the phone simply cause the apps weren't working anymore (since this was true and as far as the screen goes i hope i get a good one cause i told them that it was looking kinda transparent at an angle which is true considering the information here and i fall into the same). Anyone here get a good screen after the replacement? Mine should be here in 3-5 days via ups, but for now that i have my once was rooted phone and uninstalled everything to root it would it still be under the warranty. What i mean to say is that do you think they check the phone when they get it?? lemme know what you folks think. Take care for now ill let you know what i get after #1 new phone.

Btw do any of you have the bad luck in buying something only to find you have to take it back for a replacement after a few weeks?? SUCK doesn't it? :eek:
[myTouch 4G General] Phateless:
Look at the screen from an angle, it will be pretty apparent.
[myTouch 4G General] el_smurfo:
OK...thanks. The G2 screen is pretty nice regardless of the angle, so I'm guessing anything less is a "bad" display.
[myTouch 4G General] DADDYDC650:
It should look as good as your G2's display if not a little bit better. I've compared them both in person. Make sure that both phones are set to the same brightness level.
[myTouch 4G General] Phateless:
Have you checked out the pics in the first post? I've had both screens and wow....
[myTouch 4G General] jay4mont78:
yes i have and im waiting as we speak for my new phone, i'm going to check it at boot when i get it or ill just turn it on and notice the difference.
[myTouch 4G General] Phateless:
Tilt the phone and even on the splash screen you can tell the difference.
[myTouch 4G General] Jaskwith:
Just called and talked to tmobile.

I got a girl first, and I straight up said I read some things, and my screen is distorted, would that be covered on manufacturer warranty and stuff and she was like no, i don't understand. And then I just told her, hey...there is two screens SH and SO and I think I got the SH and I want the SO...she then transferred my to "android support specialist" and I was nice, he was nice... he accepted the screen issue..and sent me a new phone free of charge. Didn't have to even make anything up, was pretty legit. So we will see in 5-7 business days what screen I get ;)
[myTouch 4G General] Phateless:
That's excellent news, that means T-mobile is recognizing this as a legitimate issue.
[myTouch 4G General] Jaskwith:
Yea and it sounded like he was able to check that the new one he sent me had the propper screen. He even was going to walk through checking to see what screen it had but I told him I already knew, and it was a Sharp screen from Taiwan.
[myTouch 4G General] bobsbbq:
Well it was eventually going to come out. It is plastered all over the HTC MT4G forum, T-Mobile MT4G forum and on this forum.

The thing I'm surprised is none of the so called main stream blogs that jump every time a dog barks would not do nothing. Many people sent news tips and yet none of them would cover the story. But as soon as the Nexus S was having problems restarting in made news. Go figure?
[myTouch 4G General] cl2eep:
I used my crooked FFC as the main excuse for ordering the warranty replacement because it's a hardware issue and there wasn't any way for them to dispute it. The first replacement they sent (about two weeks ago) had a more crooked ffc than my original, was made in Taiwan, and when I booted it I could tell the screen still washed out, I installed the Terminal and sure enough, dmesg proved it was touch panel 01. So I sent it right back. I had no stores participating in Warranty exchanges in my area so TMO agreed to send me yet another replacement and this one's ffc was only the slightest bit off center, and it was made in China. I could immediately tell this screen was better, and a quick check in the terminal confirmed it was the better Sony screen. Took me about an hour to root and restore my ROM and data from the old phone and unroot and flash the stock image back to it. I would definitely encourage others to do this. I did everything over chat w/ tmo and in total I might have put 2 hours of my life into it, counting the second replacement. There's a drastic difference in the screen color depth of the two screens, even when looking dead on. The fact that anyone doubted if this was a real issue proves that video and pics don't do the difference justice. Totally worth it!
[myTouch 4G General] TheManMountain:
I have the bad screen but seeing as to how I bought the phone off craigslist pretty sure I'm stuck :)
[myTouch 4G General] Phateless:
Not necessarily. Since the phone is still within its one year warranty you might be ok.
[myTouch 4G General] eViL D::
Just tell then you got it as a christmas gift and the front camera doesnt work. Also, say you did a master reset.

Sent from my HTC Glacier
[myTouch 4G General] TheManMountain:
I just called they never asked about were I bought the phone from I just told her straight up I have the bad display she had me pull up terminal emmulater and verified the the display @1 and is sending me a new phone! Guess I better start reading up on how to undue my rooting ha ha.
[myTouch 4G General] bobsbbq:
Wow this is great news! Maybe they are actually telling the reps to find and replace all the bad screens. I want to thank btbuck1 and everyone in the beginning stages of this problem that helped us push the issue and didn't quit when ridiculed by a few in the beginning.

I would also like to thank the many other members who have been very helpful in this thread. That have answered questions and helped other members with this issue. Too many to list but you know who you are.

Thank You :D
[myTouch 4G General] Deuces:
I bought my phone off craigslist. I have the bad display.

I called T-Mobile and said I traded my G2 with a friend for MT4G.

They now have a link to the XDA Bad Display thread, and the one on TMOForums.

My Rep said she would spread this information around the MT4G support dept. :cool:

They are sending my replacement! :cross fingers:
[myTouch 4G General] Phateless:
lol, par for the course my friend. Took me 5 phones to get a good one.

good screen, dust under screen. returned in store.

great phone but creaky buttons and bad screen.

good screen, LOUD CLICK from bottom. :mad:

good screen, quiet click from bottom. really??? :rolleyes:

good screen, no clicks, this one is the keeper. YESTERDAY I found a single white speck under the screen. *uuggghhhhh*

I'm just gonna live with it and if it gets worse I'll request my 6TH phone... :eek:

Epic QC fail.
[myTouch 4G General] STHNS:
LOL I am glad I got good one without needing any replacements or I sure wouldn't want to go though this as I paid for the full price up front. But I do agree that QC for MT4G was epic fail with so many issues, hell my FFC is not even centered. Far as the display goes did we ruled out that theory that the screen may have never been bad and was just another replacement as they ran out and used anything to produce MT4G to meet the demand?
[myTouch 4G General] Phateless:
The only people who can confirm or deny that aren't on XDA and would never tell us anyway. That's what I suspect anyway... they just needed an extra batch of screens to complete a manufacturing run and the SH screens were what was available.

It seems all new devices being released now have the good screen.
[myTouch 4G General] Jaskwith:
Okay.... got my replacement and still bad screen. Called back and the guy I talked to this time told me it would be like finding a needle in a haystack and since he cant guarantee I get a SO screen and since the screen is still functioning he cant do much about it because I guess they don't wanna keep sending me replacement phones and hoping I get a good one. He told me to call HTC .... on another note he did basically tell me that if I were to call back and say something like "screen isn't turning on" blah blah then he could send me a replacement.

Sent from my MT4G running Gingerbread :)
[myTouch 4G General] Jaskwith:
Okkkaaayyyy...Just got off the phone with HTC, apparently they approved an "escalation" of my "issue"...which means they are going to forward my information and give me a call back with a decision...? I feel like I just applied for a credit card or something..lol...but its not funny, really, because now I have to wait 10 days to get a response, and if they say yes(they could say no which is obviously a problem) it is still gonna take however many business days to ship the replacement to me. Not the most appealing option I would have chose, but its all I can really do I guess.
[myTouch 4G General] cthulion:
Call again and talk to someone else, if you feel like the rep don't want to help you ask for his/her manager. There IS a Mytouch specialist you can request at the prompt who might be better willing towards you.
[myTouch 4G General] llontop.m:
bad replacement

Well here's my issues. I purchased my MT4G on the 14th of this month, came with a bad display. I really didn't notice there were threads about this issue up until the 19th. I called and the mytouch specialists didn't even know there was an issue with the displays. But sure enough they did their little research and were "shocked" to find that there were issues with the displays lol. So the female rep had no problem shipping me a replacement. Received it the 21st, and to my surprise it had a bad display. Not only that the phone was used and the Front facing camera wasn't aligned properly. Anyways, I called that same day and explained the situation about the bad display on the replacement and of course this was a different female rep, and didn't even know about the display issue. She was "shocked" as well because she had a MT4G and didn't know about the problem lol. So I told her about the threads on the T-Mobile forums and she looked it up, verified what i was saying was true and she is next day UPS'ing me another repalcement. Let's hope this one has no issues. If not, I'm going to consider switching back to the G2 i had. Oh and a word of advice to those considering the new Vibrant coming out, DON"T DO IT! Samsung phone suck! On every galaxy s variant here in the xda forums you will find mass amounts of threads talking about how much they hate their phones. I use to have an EPIC 4G, which i loved at first until i started to notice all the issues it had. Bad GPS, bad battery life, and most importantly ... no froyo .... which by the way people are still waiting for (official froyo that is). Good luck with that :P
[myTouch 4G General] llontop.m:
Yessss

Well I just got my second replacement today, and glad to say it's the built in china model with the good display. It looks great :)
[myTouch 4G General] Jaskwith:
Okay, well 4 days after calling HTC, they have contacted me back, saying they are EXTREMELY concerned, and monitoring this "situation" VERY closely. (Talking about the notion of 2 different screens being manufactured with the phone, and the noticable quality difference) So, the guy took my address and said he wanted to "collect" my "defective" device, and send me a "brand new" replacement. So..they are sending me a brand new phone, and because they handle the hardware(t mobile does not) they are able to specifically look for the SONY screen and make sure that I get it the first time. So my advice to people with this problem in the future, to **** tmobile and just call HTC directly, you don't have to make up excuses etc.. you can just be straight, and get a replacement you know is going to have the good screen, I am super excited to be getting a brand new MT4G ;)
[myTouch 4G General] tmagritte:
I also called HTC as I bought mine off someone on Howard Forums and I'm in Canada so I didn't think T-Mobile would do much for me. I've talked to 2 people from HTC so far and both seemed to be well aware of the screen issue. The first one escalated me after consulting with his supervisor then I got a call back by a second person a couple of days later (yesterday) who verified some information and told me that corporate wants to collect samples of the bad screens and someone else would call me probably today. I'm hoping that means they'll send me a replacement and I'm also hoping they'll provide a way to get an advanced swap as I don't have another AWS phone to use if I need to send it back first. Still, it's a positive sign HTC is readily acknowledging the issue. Maybe by collecting bad samples it's really an unofficial recall? Anyway, hopefully I can get them to send me a tested unit so I don't have any more issues.
[myTouch 4G General] Jaskwith:
As far as I know, they handle it the same way tmobile does...They send you the new phone as well as a return label, and you then use the return label to send your phone back. I had the same thing you just explained, happen...except after he said they would be sending one out, the guy actually called me back and needed more information, he asked me if it impaired my use of the phone... I told him that it did because things are not quite as cleary visible...I don't know if I had said it didn't actually impair my use of it, dunno if he would have told me tough luck like tmobile did...but hope I get this new phone soon son.
[myTouch 4G General] faux123:
I am not sure if HTC would send "advanced replacements". Last time I called and talked with a supervisor, he said HTC would be more than happy to repair and/or replace the phone since it's still under the 1 year warranty, but they WOULD NOT do advance replacements because it is IN their company policy. You would have to send them the phone and the fastest turn around is 2 weeks. HTC support is one of the nicest support I talked with in a long time (even better than T-Mobile).

My suggestion is to KEEP calling T-Mobile and be polite about it when you talk with the CSR... If the CSR refused, call back some other time and try again. I eventually got my replacement after at least 10 calls, numerous on-line chats etc. I now have a made in Taiwan "Type SO" screen and I am so happy with the replacement phone from T-Mobile.

This is a T-mobile branded phone, even though it is made by HTC, so T-Mobile is still responsible for this phone first (This is how it supposed to work when you have a "Branded" phone). HTC is really just a supplier in this case, so the support is limited.
[myTouch 4G General] Jaskwith:
As far as the advanced replacement goes, im sure it had something to do with the fact that whatever was defective on your phone was repairable, so they wanted to repair your phone, rather then give you a new one. The HTC guy I talked to told me that I would hear from a specialist in the Glacier side of things, but its likely that I would receive my new phone in the mail first, before even getting a phone call. Then he asked me for my address to ship it. And as far as the branded device goes, you said it, HTC is the supplier. I understand that you should be mad at TMO for not checking the quality out of the supplier first, but regardless, they can't really do anything about it, because they aren't the ones making it, they are just the middlemen. And ultimately it was HTC that used SO and SH, and it is HTC that failed to properly investigate and inform TMO of that issue... so ultimately when it comes to reconciling a dissatisfaction of the quality of your screen, it ultimatley falls on HTC to reconcile that disatisfaction, which I explained to them, and so they are now replacing my phone.
[myTouch 4G General] bobsbbq:
HTC repair will not send out replacements. You have to send it in. T-Mobile is your best bet unless you have no other options.
[myTouch 4G General] bachopin:
Bad screen here but the phone made up for it, I think I'm over it now.
[myTouch 4G General] Jaskwith:
I just got my replacement.... from htc....

Sent from my MT4G running Gingerbread :)
[myTouch 4G General] tmagritte:
...and is everything perfect?
[myTouch 4G General] bobsbbq:
Wow! Shocking but good to know. I had been told they would not do advance replacements. Anyway everyone take notes of this.

Thanks for telling us and did you get a good one?
[myTouch 4G General] faux123:
Wow, congrats.... I talked with 2 different HTC supervisors (I escalated my calls to them on both occasions), and neither of them will do Advanced replacements... As I stated earlier, HTC CSRs are really pleasant to talk with even though I didn't get what I wanted from them...

Please let us know about the replacement directly from HTC... (Curious about HTC's current stock of MT4G)
[myTouch 4G General] Jaskwith:
Actually..I posted that before I opened the box.. They sent me a LOANER MT3G Slide, while they look at my device. I was actually pretty upset...have been talking to them about it.. Waiting on my new device. So, anyways.. I will admit when I am wrong, because overall this process taking way longer than tmobile. I could have likely attempted to replacements with tmo by now ;(
[myTouch 4G General] Phateless:
Wow, that sucks. So they're actually inspecting your device... How come you called HTC instead of going through T-mobile again?

Hopefully they don't figure out it was rooted. :p Are you going to root the Espresso in the meantime?
[myTouch 4G General] Jaskwith:
Well... tmobile advised me to call them, so I did.. and when I first talked to them they sounded really good, and they were supposed to be able to specifically search for a Scrren made by SONY and send that to me, but yea I unrooted it before I sent it back and im not gonna bother with the espresso, ****ing such a gay phone lol.
[myTouch 4G General] faux123:
Yeah depending on who you talk with @ T-Mobile, they told me any screen issue needs to be repaired by the factory, in this case HTC, so they gave me HTC's number (I didn't even know HTC has US CSR before this). I called HTC twice had some nice conversations, then realized they can only perform repairs per their contract with T-Mobile (due to T-Mobile branding of this phone), so I decided to keep calling T-Mobile to plead for my case.

After 10+ calls, I finally found a CSR who understood the problem and agreed to send me a replacement.

I now have an SO screen and I am satisfied with the phone.

So from my personal experience, keep calling T-Mobile until you get the good screen. Don't bother HTC.
[myTouch 4G General] Jaskwith:
Okay, so now I have panel type "2" which is considered the good screen. I must say for the hassel I have gone through to get it, I really don't even think it was worth it. The screen is not "OMFG SO AMAZING" as most of you have posted on here.....but I suppose it is a bit nicer...but tbh unless I had a friend that followed me everywhere with a good screen I don't think the bad screen was worth this much trouble to get replaced. Whatever. I have closure. Ty.
[myTouch 4G General] cthulion:
+1000

That and the fact that they are sooooooooo slow to credit the phones we ship back to them makes this whole process as lame as it can be just to have a semi working phone.

I mean, seriously, what are the numbers for people who actually got a good phone?

I mean good as in centered cameras, no leaks, no creaks, no busted bezels?

Right now I have a good screen, but I'm stuck in a 2 year contract with all the issues mentioned above, after 4 tries + several hours on the phone + several hundred dollars of extra charges AND I already paid for the phone I have...

Was it worth it? Hell NO!

Talk about feeling screwed up...
[myTouch 4G General] Marine6680:
Ordered two mytouch 4g's as upgrades by calling customer service. A red and a black model. Both are made in china and both are good displays.
[myTouch 4G General] erickdj:
that's how I got my phone, by calling customer service(retention dept) and got a pretty good deal below their advertised "sale" price. I did have to exchange the first phone because of software issues, but both the original and the replacement were china-made phones with good type 2 lcd's. I think t-mobile has stopped shipping out the defective taiwan/china "panel 1" phones, the ones sitting at stores are a different matter though.
[myTouch 4G General] Will172:
Got mytouch 4g today. love it so far

I got my phone at the t-mobile store and I opened it in the store to make sure it had a good screen. I was talking to the manager n he said most of the first shipments of the phone had bad screens. The newer shipments have the good screen. I would still check the phone out in the store. I am so happy I got a good screen.:D
[myTouch 4G General] shadowmike:
i purchased my phone from a tmo store, made in china has a good display.

theres a reason EVERYTHING is made in china. even tho its cheap labor sometimes its good
[myTouch 4G General] pinoyz:
Got Panel #2 and Made in China on my first MT4G. I got my phone over that Valentine's Promo they had.
[myTouch 4G General] rcg8584:
I bought a red MT4G from Craigslist and it have a bad screen. I was able to arrange a replacement from the online chat on tmobile.com. I received the replacement last week, a refurb I believe. The screen is a good one. :)
[myTouch 4G General] TJBunch1228:
That's awesome! The one I grabbed on CL yesterday has the worse of the two screens. Any talking points or tips you can share to make it more likely I get the rep to play ball?
[myTouch 4G General] mrha:
got mine from Costco!

just want to say thanks to everybody here for providing all the information i needed to know before i got my phone. got mine yesterday!

i haven't read every single post here, but i didn't see anybody saying they got it from Costco. :p

I know not everybody has one, but that is where i got mine from.

black, good screen, made in china! :)

thanks again!
[myTouch 4G General] Phateless:
I did.
[myTouch 4G General] TJBunch1228:
Wait, so if you do a warranty exchange, do they charge the price of the replacement to your credit card and then return the money once they receive the defective device you send back to them???
[myTouch 4G General] Phateless:
They only charge you if you take too long to get the phone back to them.
[myTouch 4G General] strcheng:
so what should i do? i live in Vancouver and purchased MT4G from newegg.ca 1 month ago. should i go to any of the Tmo store in Seattle, or should i call HTC usa directly for the warranty replacement? i have a bad screen...
[myTouch 4G General] Mrdaviso:
I recall another individual from Canada getting his replaced with them knowing where he was. Its in one of these display threads some where. Wish I could help more but searching on my phone sucks.
[myTouch 4G General] Phateless:
If you have T-mobile just call them and ask for a warranty exchange. Easy. It doesn't matter where you bought it, as long as you have T-mobile as your carrier they'll take of you.
[myTouch 4G General] dalewoo:
That's good. I bought my phone on craigslist. Hopefully I can get a replacement :p
[myTouch 4G General] strcheng:
I live in Vancouver and im a fido user. Dunno will Tmo accept my request for warranty exchange or not? But i doubt it. Im so confused dunno who should i call.