[EVO 4G General] 1Brite1:
I emailed Sprint Customer Service and whatever they did worked! Here is what I wrote:

Thank you for contacting Sprint. I understand that you are unable to

access the Internet service on your HTC EVO handset.

As per the coverage tracker, we have good coverage at your mailing

address and there is no known outage at your ZIP area as well.

Since you are facing the issues, we would like to speak with you to

troubleshoot and resolve your situation. Prior to calling, please

attempt to refresh your phone by following these important steps:

1. Power-cycle your phone by removing the battery

2. Leave the battery off for a minimum of two minutes

3. Place the battery back on your phone and turn it on

I have also refreshed your device remotely this refresh may correct

your issue.

If it doesn’t, please call Sprint Technical Support at (888) 211-4727

and follow the prompts for technical assistance. To enable testing, it

is important you call us from a phone other than the Sprint phone you

are having trouble with.

We value your business and appreciate the opportunity to answer your

questions.

Sincerely,

Neil.T.

Sprint

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Original Message Follows:

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Customer Name: WIRELESS CALLER

Sprint PCS Phone Number:

Account Number:

Form: Ask A Question-Manage

Topic: Plans, Features and Services

SUB Topic: Coverage/Roaming

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Original Question:

Question: HI. I have been experiencing very slow...like 5kbps up to

45kbps speeds for the past month. When I first got my EVO I was getting

around 1-1.5Mbps. I can't even download a file. It takes all night to

download a 200MB file only to find out it errored out. I thought it was

maybe my 3G radio not working or connecting properly, however, if I roam

onto Verizon I am getting 1.5-2.5Mbps!! Which is more like it. I have

been to the local Sprint store and they say no tower problems and since

they barely get 3G service themselves, they can't duplicate the problem.

They want me to drive 40 miles to another Sprint store that has a

"Slate" to test the radios. I see a lot of people complaining about this

lately and am not sure what is going on. I think that is why it always

shows a high data usage on my plan because I have to keep trying over

and over to access the web. I am having problems accessing my banking as

it keeps erroring out. Someone said that Verizon has much better 3G but

for my area for Sprint it says that it should be excellent coverage.

Please open a ticket. I need and use my phone constantly and not sure

what to do. Thank you and have a great day.