yashsingh1/xdaforums huggingface dataset:
[Nook Color Q&A, Help & Troubleshooting] spikey911:
Did you try with a complete black screen? Then also complete white screen?

Also curious how people describe the problem when bringing in the unit for exchange. Is everyone saying its a dead pixel, or mentioning other problems when returning?

As I had mentioned previously, they weren't real happy exchanging mine with the dead pixel and dust in the middle of the screen.
[Nook Color Q&A, Help & Troubleshooting] cutterjohn:
NS! They weren't happy replacing my NC #1 with a CLEARLY defective USB port either... worst cs experience that I've ever had actually. If ANYTHING goes wrong with my NC #2 before my 14d are up I thinkt hat it's going back permanently because of their crap cs.
[Nook Color Q&A, Help & Troubleshooting] HotShotAzn:
If you're on this forum, it means you are OCD about your electronics (like me). We don’t want no stinkin’ dead pixels, mushy buttons, or slight creaks in our electronics. It’s funny (and sad) because the majority of the public don’t really care. I’ve exchanged mine because there was a slight imperfection in the bezel. Most people wouldn’t care. It drove me insane. That being said, I think you (we) are all being a little too picky with our “cheap” tablet. Now, if I paid $500 for (ahem, Galaxy Tab), I’d demand better build quality.

FYI, you guys know there’s a difference between a dead pixel and a stuck pixel, right? You can unstuck a stuck pixel.
[Nook Color Q&A, Help & Troubleshooting] spikey911:
It is hard to "unstuck" a pixel without easy access to the actual screen. Sure, sometimes pixel fixers work, but not always.

Of course dead pixels can't be fixed.

Here at work when we get laptops in, it was common to massage a stuck pixel with your finger.

Its funny because the IBM laptops pixels would make a cracking or popping sound when you would unstick them...

I don't consider $250 cheap by any stretch, its way more than I should spend on a luxury item, which is why I don't want no stinkin dead pixel.. :)
[Nook Color Q&A, Help & Troubleshooting] itslucas:
I'm on my 4th.

#1: Terrible screen flicker on dark and gray screens

#2: Same exact issue

#3: Cluster of exceptionally bright pixels in the middle of the screen

#4: Only a little bit of quirkiness with the touchscreen when plugged in, but not when unplugged.

#1 - I bought from the dot com.

#2 - Traded #1 for this one at a B&M. I showed them the problem, they concurred.

#3 - Traded #2 for this at the same B&M.

#4 - Was the result of exchanging #3 at a different B&M. They did not try to replicate the problem because the NC was at the initialization screen (I reset it to defaults prior to returning it)

I'm keeping my fingers crossed on #4.
[Nook Color Q&A, Help & Troubleshooting] bob_w:
I had intermittent screen flickering that seemed to be a bad connection inside - when I squeezed the unit the flickering stopped.
[Nook Color Q&A, Help & Troubleshooting] msid:
I returned and replaced one on the first day because of the creaking in the front side of the case. The second one creaks too, on the other side, but I'm not returning it.
[Nook Color Q&A, Help & Troubleshooting] califrag:
I just went in and told them I needed to exchange it because the power button was broken and not working right. I got a little bit of grief from the clerk because I didn't have my original receipt. The clerk called her manager and the manager didn't even think twice and just said exchange it. She was mostly concerned with making sure it was bought at the actual B&N.
[Nook Color Q&A, Help & Troubleshooting] kfanciu:
Xmas gift. Charged for 3 hours and wouldn't turn on. Tried every combination of buttons. Simple exchange at local b&n. Replacement has one dead pixel in screen and hard to plug USB cord into but I'm keeping it.
[Nook Color Q&A, Help & Troubleshooting] supersoulfly:
Fortunately no problems for me. Works great so far. I live overseas and the Nookie was sent to me as a gift. Would have been difficult for me to get a replacement.
[Nook Color Q&A, Help & Troubleshooting] basotl:
My nook color works great here.
[Nook Color Q&A, Help & Troubleshooting] spikey911:
Unfortunately the poll does not include multiple exchanges, so its hard to gauge an accurate total.
[Nook Color Q&A, Help & Troubleshooting] trancerobot:
3rd day and a root later - no problems yet. Slight creaking of the bezel and occasionally the usb can be a little hard to put in - but I figured that was normal for a $250 device. I can imagine the people who bought the cheaper Archos devices have problems more often.
[Nook Color Q&A, Help & Troubleshooting] califrag:
We should compile a list in the portal or wiki of known hardware defects... I'll start from the ones in this thread:

Bezel Issues:

Damaged\Scratched bezel from factory

Creaky bezel

Black bar around nook button not level\flush with screen

Backlight leak between black bar and screen

Bezel separating and showing glue

Screen Issues:

Dead\Stuck Pixels

Unresponsive\Glitchy Touchscreen

Flickering issues

Dust under screen from factory

Uneven Backlight

Sound Issues:

Sound drops when going into sleep mode

Charging Issues:

Would not boot\reboot after plugging in to charge

Does not charge

Button Issues:

'Mushy'\broken power button

'Nook' button set at odd angle

USB Port Issues:

USB cable hard to plug it

USB Port does not work

Could someone maybe set up a poll with all these as options? This would let us gauge how common each defect is..
[Nook Color Q&A, Help & Troubleshooting] lifeisfun:
Wow, close to 30% return rate and many of them more than once - that's not right.

If I get one without a glitch it would be miracle :(
[Nook Color Q&A, Help & Troubleshooting] Link3737:
Had mine for about 2 weeks and hadn't really noticed any major issues.

There's 2 dead pixels near the center of the screen, and the usb cable takes a bit of fiddling to work sometimes, but nothing inconveniencing enough to make me want to replace it.
[Nook Color Q&A, Help & Troubleshooting] likearaptor:
Mine has a stuck pixel on green in the lower center and I have had some problems with the usb cable but it hasn't been bad. I tried a little to remove the stuck pixel but haven't had much luck but I only tried for 2 minutes
[Nook Color Q&A, Help & Troubleshooting] r3ptilicus:
No major issues with mine aside from two bits of dust under the screen smack dab in the middle. I did notice screen flickering on dark grey screens when the brightness was set between 20-40%.

I feel crazy anal going in for a replacement but I know my gadget OCD will claim my sanity if I don't. :)
[Nook Color Q&A, Help & Troubleshooting] eyecrispy:
@Link3737 if you have to fiddle with your cable to get it to charge, take it back to B&N. They'll replace it.

Sent from my XDA app on my Nook Color
[Nook Color Q&A, Help & Troubleshooting] Link3737:
I was just about to unroot and head up there when I realized the USB cable that came with the NC was the same as the one that came with my Galaxy S.

I tried my Galaxy S's, and suddenly all the issues were gone. I'll miss the neat light-up N on the usb cable, but I'm glad that the issue was with the cable itself and not the device.
[Nook Color Q&A, Help & Troubleshooting] eyecrispy:
Yea, that's how I discovered my issue was the cable. I used my husband's cable from his galaxy S and my NC lit up and responded to it but was flaky with the stock NC cable. You should get B&N to replace it so you have a spare.

Sent from my XDA app on my Nook Color
[Nook Color Q&A, Help & Troubleshooting] isolated_epidemic:
I'm getting ready to take back my 3rd nook, hopefully they'll take it back in store since its been 3 weeks. My first nook had 4 dead pixels and a creaky bezel, my second had a puncture in the screen, and now my 3rd one is having power button issues where it thinks I'm holding it down all the time and it will turn itself all the way off if I touch it. I love this thing, but the moment the Adam is available I'm getting rid of my Nook.
[Nook Color Q&A, Help & Troubleshooting] N00dle:
I just got a nook color for my wife for christmas and rooted it today. Now after reading this I see it isn't just me.

When holding the nook looking at the screen the black back rubbery stuff is creaky and has a bit of give to it where the left side does not.

The USB cable is a pain in the ass to plug in and the charge icon comes and goes. I really shouldn't have to wiggle the cord just so it will recognize that a cable is charging.

the cable recognizes that it is hooked to a computer just not charging.
[Nook Color Q&A, Help & Troubleshooting] watzone69:
My first one never booted past the "n" screen (yes, I charged it). I took it back last night and exchanged for a new one. Absolutely no problems! Booted up right away.

Today I rooted and I've been customizing it all day (and night). Lovin it!
[Nook Color Q&A, Help & Troubleshooting] spikey911:
Just went out and bought number 3.....Kept number 2 incase number 3 was bad.

Number 3 appears to be good! Cannot find any dead or stuck pixels.

The sound buttons however are mushy and dont click, but I don't care about that.

Now to get refund for number 2 before its too late..

Forgot to also mention that my new Nook came with 1.01 already installed.
[Nook Color Q&A, Help & Troubleshooting] Abb0nz:
Mine had a insensitive touch screen. It was Ok but I decided to take it back. The replacement is great. I didn't realize how bad the 1st one was until I used the 2nd one. Rooted and all good so far
[Nook Color Q&A, Help & Troubleshooting] bartimeus:
Light leak

I replaced my nook last week and noticed some light leaks appearing on this replacement. One is in the top right corner, a small one in the bottom left, and a slightly bigger one on the bottom center right above the n button.

Has anyone else experienced this?
[Nook Color Q&A, Help & Troubleshooting] spikey911:
Thats bad....No nothing like that, I can only see light leak if I tilt the device.
[Nook Color Q&A, Help & Troubleshooting] BarryR1:
I replaced mine last week after one month of ownership.

Strange problem. After a while of use (a few hours?, the interval seemed to be shortening) my display would flicker rapidly then black out (I don't think the device powered off I think the backlight went out, but it was hard to tell).

A factory reset didn't solve the problem. I contacted Customer Service, we reset it one more time and they suggested I exchange it if the problem recurred. It did. I went to B&N, no questions asked, they gave me a new one (the whole process took about three minutes).

The new one seems fine.

PS: I don't think the 1/3 failure rate seen in this poll can be taken to mean much. It is quite likely that people (like me) notice / respond to the thread because we've had problems. I would guess there'd be a strong "response bias".
[Nook Color Q&A, Help & Troubleshooting] lifeisfun:
I'm sure this is not scientifically correct poll but it will give you good idea what to expect. Many regular users wouldn't notice stuck/dead pixels and will think that they have great working device. Same with screen problems while charging, even some B&N employees will claim that it's normal to have erratic screen while charging - it's not, you have faulty charger if you experience this issue.
[Nook Color Q&A, Help & Troubleshooting] supersoulfly:
All these problems people are reporting is making me think that a bookstore may not be an ideal manufacturer of electronics.
[Nook Color Q&A, Help & Troubleshooting] lifeisfun:
They don't actually manufacture the device :)

Someone posted that it's made by Inventec (Taiwan)

http://www.techeye.net/hardware/inventec-to-ship-a-million-nook-colors-before-years-end
[Nook Color Q&A, Help & Troubleshooting] spikey911:
Results of testing my 2nd Nook and my 3rd Nook + the charger and cable..

Older Nook:

Ser# 2004xxxxxxxx

Came with Rom 1.0 updated to 1.01

This Nook had the erratic typing while charging.

This Nook came with charging cable with all black on the inside of USB.

Charger had a more textured surface. Rev 497

Lots of flicker on gray screens

Newer Nook:

Ser# 2005xxxxxxxx

Came with Rom 1.01 already installed

This Nook has no problem with typing while charging.

This Nook came with a charging cable that was white on the inside and had sticker indicating Rev01.

Charger has a smoother case and its revision number was 502

Very little flicker on gray screens

I have swapped both cable and charger and the newer Nook retains the ability to type without issue. The older unit retains the problem.

My opinion is that it is not a charger issue

Second Nook was just returned and was given a very hard time at Best Buy.

My opinion is to get the highest serial number that you can.
[Nook Color Q&A, Help & Troubleshooting] lifeisfun:
Great report !

Thanks for taking the time :)
[Nook Color Q&A, Help & Troubleshooting] visor2011:
Headphone plug problem?

Anyone have problems with the headphone jack? I found that if I plug in my headphones wrong, I will be missing sound in one ear. Only after twisting the connection plug do I get the sound back on both ears. It works but just annoying to have music cut out here and there. Would this warrant a replacement in BN eyes?
[Nook Color Q&A, Help & Troubleshooting] john10101:
i have had mine since friday. I bought it on a whim. ive been looking for a tablet for a long time. ive tried a few differnet products, and based on price vs specs this thing is a great deal. My biggest complaint is the software (thanks XDA dev's for helping to fix that) and the lack of buttons. Im a back button fiend. i hit it all the time on my incredible. Thankfully i can remap the volume buttons to back/ menu. I just wish this had more buttons. other then that this thing rocks. no hw problems yet.
[Nook Color Q&A, Help & Troubleshooting] lifeisfun:
Finally received my NC, it's not perfect (flash lighting in lower part of the display)

but I'll stick with it since to ship it back would be pain.

( serial # 2005 XXXXXXX 1.0.0 installed)
[Nook Color Q&A, Help & Troubleshooting] Ravynmagi:
I've replaced mine one and will probably need to replace it a second time.

When I first got it, everything seemed perfect. Until I dropped it. It was a very small drop of about 4 inches from my hand to my padded desktop. I have a 1/8th inch thick mousepad like matt that covers my desk. I didn't think it would be any problem at all.

But very soon after that I noticed my Nook Color would start randomly rebooting. Not that common reboot that happens when the screen goes idle or when you press the power button. But rebooting while I was in the middle of something. After about a day of troubleshooting I realized that if I shook the Nook Color even a little bit, the reboot would occur on que.

It seem that small drop must of caused something to come lose. So I returned it.

The second Nook Color again seemed fine, but now I'm noticing the USB cable connection seems loose. If I touch the USB cable or move the Nook with the cable connect, the USB connection drops or it'll stop charging.
[Nook Color Q&A, Help & Troubleshooting] spikey911:
Great to hear you finally got yours...

I hope the display is not that bad.....At least you have no dead pixels..
[Nook Color Q&A, Help & Troubleshooting] Parradox:
SD Card problem.

I purchased mine on Christmas eve. Rooted it and was very happy with until yesterday. I just returned from a trip and noticed the sd card was ejected. It would not stay seated no matter what I did. I backed up everything using titanium backup, then reset it and took it back to B&N for exchange. I am back in business with no complaints other than the usual ill fitting usb port and bezel creak.
[Nook Color Q&A, Help & Troubleshooting] mediabear:
Do you have the bezel creak between the N button and the micro usb port? Kind of sucks holding it in landscape mode.
[Nook Color Q&A, Help & Troubleshooting] arachne:
miscolored line on display in color books/dimmed screens

I'm having what looks like a new kind of problem with the NC's display: I see a miscolored line about 1/4" wide when the screen is dimmed (such as when viewing the option to completely power off the NC, or in the instant after tapping the up-arrow button at the bottom of the NC's screen). It's particularly noticeable when reading the color kids' books, but it's not visible most of the rest of the time when reading normal B&W books or surfing the web.

I haven't rooted, and I have erased/deregistered, factory reset three times using the reboot cycles, and wiped the device in every way I can fathom. This display problem is still there. Sigh.

I'm happy to share some pics of the problem, but I can't post outside links yet.

I live overseas (that's a whole other complaint about not being able to buy Nookbooks from overseas without going through a US VPN!). My mom bought this for me from a B&M BN store. BN phone support seems happy to replace it ("ring back tomorrow and we'll organize a replacement") but I am a bit wary. You have all described a bunch of other common problems with the NC that I have avoided - bezels, cables, pixels - and I'm a bit worried that I'll get an even worse unit from BN and have to do the overseas shipping thing all over again.

Has anyone else seen this line on the display? Try your 'Elephant's Nose' ebook - it's pretty obvious there, especially on the later pages with the crocodile.

Can anyone recommend another series of resets etc to try to combat this?
[Nook Color Q&A, Help & Troubleshooting] spikey911:
I do not have this issue, and if it can actually show up in a photo, then it sounds like it is pretty bad.

I would replace it if it bothers you.
[Nook Color Q&A, Help & Troubleshooting] MissKristine:
The internal speaker in my nook doesn't work. Unfortunately since i live in the middle of nowhere, i have to deal with cust svc over the phone and handle my exchange through the mail. Good thing the unroot process is easy

Sent from my nook
[Nook Color Q&A, Help & Troubleshooting] sambking:
I'm on my 3rd NookColor at the moment

1st issue with NookColor: the frame around the screen was loose.

2nd issue with NookColor: charging plug would not plug into Nook easily. (Girl in charge of returns at Bricktown, NJ Barnes & Noble gave me a hard time about it and said that it was not a problem with the Nook itself. They were not going to refund my money at first but then they changed their mind. They must have thought that I would be the type of person to make waves with their boss or with B&N corporate. I was calm about the whole thing and let them do all the talking. But, if this was their suspicion, they were right. I would have complained to everyone I could have. They refunded my money and I then went to the Freehold, NJ Barnes & Nobles and bought my third. The frame on this 3rd one is loose as well but only in one spot.)

I have a 3rd generation Kindle as well and the build quality of this is perfect. A nice, solid device like Apple products.

I hope that B&N reads these reviews and considers the user feedback and makes their product better. It really is a great device. I am looking forward to what the future holds for these "mini - computers." They are so convenient and really make ones life better. Keep the competition alive! Long live the voluntary and free market!
[Nook Color Q&A, Help & Troubleshooting] JesterDev:
Bought mine online and have not had single issue. Guess I got lucky.
[Nook Color Q&A, Help & Troubleshooting] Amin Sabet:
Mine makes a tiny click sometimes when I press on a certain part of the bezel. I decided to consider this normal behavior and not replace it. Screen is great, no problems at all.
[Nook Color Q&A, Help & Troubleshooting] likearaptor:
Same here, I have one stuck pixel on green but I will try to get it unstuck when it bothers me. The pixels are so tiny I can't tell the difference between dust or the stuck pixel most of the time. I have had it now about 2 months and everything has been working good
[Nook Color Q&A, Help & Troubleshooting] fatfishycell:
Got my nook color today, and the plastic bevel around it clicks and feels loose on top right and below the n. couldn't they just use a touch more glue in their mfg process now all these returns are driving up costs for them, id say .02$ more of glue would go along way.

I'm also not sure this nook was brand new, edit: nevermind the books auto synced to the nook android

Either way I think I'll be bringing it back Tomorrow. Also the check out clerk said even b&n employees have to pay full price for the thing.
[Nook Color Q&A, Help & Troubleshooting] gallahad2000:
I'm having the finicky charger problem...

I plug it in and it'll charge for a minute or two and then it stops. I'm not sure if positional but I'll test it again when I get home. I don't have another microUSB cord to test. I got this as a Christmas present, are people having luck getting the cord replaced out of the 2 week window and does that fix it? (I read about the guy with a broken port but my cord goes in, just doesn't keep charging).
[Nook Color Q&A, Help & Troubleshooting] br3wst3r:
I've had mine for about a week, no issues here. Screen clear, casing solid.
[Nook Color Q&A, Help & Troubleshooting] timmyjoe42:
I took mine back for a sound issue with audio not working and the guy at the store reloaded the 1.0.1 update for me and the issue was resolved.
[Nook Color Q&A, Help & Troubleshooting] slugbug2010:
I got mine Monday night. The frame seems loose. Also - when I press the frame aroudn the top left and right corners, the color on the screen "bleeds". My co-worker's does the same thing but I don't know that that makes it ok.

I am VERY happy with it otherwise. I'm not even sure I will take it back for these issues. I'll definitely keep it for close to the 14 days even if I do decide to return it.
[Nook Color Q&A, Help & Troubleshooting] gallahad2000:
That's pretty normal, you press hard enough on the bezel of any LCD and you're going to have bleed.
[Nook Color Q&A, Help & Troubleshooting] MACLUIS1:
The reason you're getting 30% is that you're attracting those that already had problems with the nook with you're heading. Only hundreds of customers with issues is not bad fora gadget that's selling 18000 units per day.

Sent from my amazing rooted Nook Color
[Nook Color Q&A, Help & Troubleshooting] insomnial:
1st NoCo - bought from Best Buy and returned due to headphone jack not working after sleep

2nd NoCo - replaced 1st from same Best Buy, returned because all four corners of the screen "grew" orange dots after long use

3rd NoCo - bought from Barnes and Noble with no problems
[Nook Color Q&A, Help & Troubleshooting] exdroid1:
On 2nd NC

- 1st NC: Stuck Pixel, Freezes, Slowdowns, Reboots, Light Leakage (v1.0.1)

- 2nd NC: Ok (lower serial # than 1st, v1.0.0)

Bought from B&N. The cashier did not hesitate to exchange after just informing them of a stuck pixel.
[Nook Color Q&A, Help & Troubleshooting] treets33:
Haven't voted yet as i'm on the fence. I have the sound issue (sound won't work after sleep mode, requires full reboot). Also one stuck pixel when the screen is black and slight light bleeding out from bottom of bezel.

I'm likely to exchange it in store due to the sound issue, the other 2 flaws are hardly a factor for me. Also, my bezel is slightly loose but I almost like the clicky feedback it gives my fingers.

Enjoying the device otherwise and looking forward to getting one without hardware issues, so I can comfortably venture into root/cfw/"tabletizing" the nook.
[Nook Color Q&A, Help & Troubleshooting] nadafinger:
I have noticed that I have light bleed bad along the bottom. It's only noticeable running nookie froyo, as when the barnes and noble bar is across the bottom it doesn't show through the black. It is the first noticeable blemish on the device for me, although the screen refresh/flicker issue that some have said aren't an "issue" but relate to architecture actually bother me quite a bit unless the brightness is all the way up or down.
[Nook Color Q&A, Help & Troubleshooting] lifeisfun:
I think that is safe to say that reliability of NC is not great.

BTW if I had the opportunity to have it exchanged I would

My micro USB connection is getting very crappy, and bleeding around

bottom of the screen drives me crazy as well.