yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] ghodzilla5150:
Well I blame Sprint because I was treated like a Jerk from their CS to the Sprint Corp store. I kept getting the run around from BOTH. I was told by CS to goto the Corp Store to get the phone replaced and when I got to the Corp. store they told me they don't care what CS says they will not replace my phone. I actually went to the Corp store 2x in one day because CS told me to so I could get help and both times the Corp store refused to help me even thou I had CS ON THE DAMN PHONE. I HATE :mad: that particular Corp. store and hope that every single person in there loses their jobs and hopefully that Corp store closes for good.
[EVO 4G General] craigbailey1986:
Just wondering did you ever think to try another corporate store since all states have more than one?

Not trying to be rude or sarcastic just wondering...
[EVO 4G General] mattykinsx:
*2 will replace it via mail.

Just explain the situation and what the issues are and they should replace it no problem.

If they say they want to send you to a store explain why you don't want to do that and, if necessary, ask to speak to a manager.
[EVO 4G General] Rippley05:
I don't know a lot about Sprints service, but as far as HTC.. although they make some kickass phones... their hardware is very much a question mark sometimes. There are plenty of stories on the EVO's light leakage and screen seperation and I have both on my EVO.. but it isn't bad enough to get a new one yet.

Also, on my Hero and now my EVO, both the speakers have blown and I don't even use them for anything except the normal phone operations.. meaning I don't play music with them, I use headphones.. and they blew in less than 2 months on each phone.

I still stand by HTC as my favorite phone, but considering my options are pretty much motorola and (yak) Samsung.. there isn't much else as far as high end android phones. HTC is clearly innovative and sense UI is the most tolerable of the UIs out there, although it too is becoming quite bloated.

Its the HTC software and dev support that make me choose them everytime.
[EVO 4G General] entropism:
Why exactly were you paying Asurion for this instead of going into a repair store and getting the repairs done for free?
[EVO 4G General] craigbailey1986:
Agree.............
[EVO 4G General] slymmfitzyc:
I got the Evo on it's original launch date and at the time 4G was in testing in my area, my phone would always connect and immediately disconnect. Since 4G was brand new they kept blaming the network and wouldn't troubleshoot any further. So I simply walked in the next day and said it kept randomly resetting, and they simply replaced it with a new unit off the shelf. All it took was a smile and a legitimate complaint.
[EVO 4G General] ghodzilla5150:
Unfortunately I now have to goto another Corp. Store that is 20 miles further than the one I was going to. I should not have to drive an extra 20 miles to get my phone issues taken care of (this is for my 4th Evo that now has issues). That's BS. I did everything CS told me to do and the Corp store refused to help me. After my 2nd trip in the same day and coming back home with no help with my phone issue I contacted the BBB and filed a complaint. Within 2 days a Sprint Customer Care Manager contacted me and they took care of my issue and paid Asurion the $100 deductible to get me a new Evo (4th unit). This should not have come down to this.
[EVO 4G General] craigbailey1986:
O my no that can't be true (sarcasm) this thread op can't be telling the truth because I just confirmed all states are offering free screen replacement...

I call bull, just called cs 3 times!
[EVO 4G General] TheMatrixx:
Just to put it out there, I don't blame Sprint for the hardware issues at all. I blame them for not stepping up and promptly correcting the issue for people who got stuck with very plain to see, obviously defective hardware.

It is known the Novatek displays had QC issues, and it's widely rumored to be the reason HTC mysteriously changed LCD suppliers. But Novatek obviously wouldn't stand behind their product, and HTC wouldn't stand behind what they shipped, and now Sprint won't stand behind what they allowed to be sold in their name and in their stores. In the end, the consumer takes the pain with their hard earned money, while those actually responsible (and having the resources of a multibillion dollar corporation) just shrug it off as a "cosmetic flaw".

And the fact that the technicians are casually dismissing it as "oh yeah, almost ALL EVOs are like that" when it only affected a certain amount within a certain hardware revision, just goes to show how much they want to sweep this under the rug rather than address the issue once and for all.

As for the trackball thing, I swear on anything that's really what went down. I'm not saying all reps are that grossly misinformed, but that one certainly was.
[EVO 4G General] ghodzilla5150:
Trust me, I told them this and they told me that I HAD to goto the Corp. store. I even asked to speak to a "Manager" and she told me the samething. I have had nothing but a NIGHTMARE with Sprint CS (both by calling *2 and the Corp Store)
[EVO 4G General] ghodzilla5150:
I WENT to the Corp. repair facility and they would not repair the issue on my phone even thou CS told me to goto the Corp store and have the issue taken care of. 2nd, I DID NOT PAY ASURION FOR THE 4TH EVO, Sprint paid the deductible, not me (after I filed a complaint with the BBB). I have taken this 4th EVO to the new Corp Repair Store (because of light leakage and screen separation), they supposedly replaced the screen. Guess what, when I came back an hour later to pick up my phone that had the screen replaced IT STILL has light leakage AND screen separation. Go figure. I show them this before I leave the store and guess what they tell me, contact HTC and have them fix the issue:confused: They are WORTHLESS Morons. If I send to HTC I am looking at a 3-4 week turn around (this is unacceptable as I need my phone). If it was not for the EVO Dev Community (which is Awesome BTW, running MYN's Warm 2.2 RLS 4 and SBC-net 4.2.2 v7) I would have told Sprint to shove it and went and got a Nexus S from T-Mobile. I do love the phone itself, but the hardware SUCKS BALLS
[EVO 4G General] Compusmurf:
Walked in the store today with a cracked screen, no insurance, walked out with a brand new phone within 15 minutes because they were to busy to swap a screen out and a replacement was quicker. $36.xx after taxes.
[EVO 4G General] live2ride96:
Not to sound like a d1ck, but I'm calling BS on all this. EVERY time I've had to go to Sprint for a repair, it's been $35, and the problem's fixed. The one time I refused to pay the $35 due to a factory defect on my Epic, I went home, called *2, and they had a new phone on the way within 10 minutes of calling. I'm not saying that less than desirable cs experiences don't ever happen, because they DO. But several times in a row, at several stores? BS. Period. At the least, a huge exaggeration. I'm thinking someone might want to change their tone next time they're in the store though. You catch more flies with honey than vinegar.
[EVO 4G General] jdh10475:
Why don't you have insurance? Just like every one said a cracked screen gets replaced. Also ask for the number to the DM or call customer care and ask to speak to a manager. I can think of 50 different things you could do also if Sprint isn't for you go to VZW and pay twice as much.
[EVO 4G General] ghodzilla5150:
Well who gives a damn what you think (not to sound like a **** or anything). I spoke nicely with them Assholes BUT they still were Dickheads. It happens, just because it has not happened to you yet, does not mean it does not happen. Just give it time, you'll see. Contrary to what you call BS, there are many Evo owners who are on their 4th and 5th phones. I can't believe there are customers who are willing to pay to get issues fixed (especially if they are Manufacturer Defects). That's crazy.
[EVO 4G General] craigbailey1986:
It's not a Sprint issue since you could easily contact the manufacturer for their warranty.. sorry
[EVO 4G General] :
You guys are so narrow minded. First off why would the OP make a thread on this if he were lying. Some of us aren't fortunate to have stores that have competent reps.

Secondly Sprint is the #3 carrier not #2 so get you're facts straight.

I have a broken camera lens and I've yet to find a store thst can fix the lens. I live in NJ so I have alot of optionswhen it comes to stores. They offered to replace but I'm holding out since I don't want to have to redo my case mod and other stuff.

Lastly it is a NIGHTMARE having to call customer service. You are routed to the philippines and speak to reps that have no clue on what they are doing. The simple answer to get you off the phone is ''Go to store''.

What is the OP going to benefit by lying on something so stupid? Not everyone has the best experience. I have yet to talk to a rep that went beyond the call of duty and completely solved my issues.
[EVO 4G General] entropism:
As a Sprint employee, and a former tech, I can tell you that with this attitude, I'd pretty much tell you to go pound sand as well. *shrug*
[EVO 4G General] craigbailey1986:
You are right I was wrong they are currently tied in first place..lol according to jd powers .. I am calling bs because Sprint offers free screen replacement in all states, sorry there is no argument.

Also like I stated no one carrier is perfect and all have cs problems but according to consumers Sprint has approved 8 years in a row.

I am not one to back a company but I have had them all and Sprint imo have been satisfactory in the last few years..
[EVO 4G General] jorpe:
got my launch day Evo screen replaced last week for free in 30 minutes... great service and good eye candy in the store.
[EVO 4G General] ghodzilla5150:
Who says I spoke to them in this manner. DON"T ASSUME as you know what you do when you ASSUME. As a customer I can pretty much tell you that Sprint Tech support are pretty much ITT Flunkies who are clueless about what's going on. How the Hell do you "Replace" a screen and the same issues are still there? This was at the 2nd Corp store I went to and spoke calmly and nicely with them. Sprint tech support are on the same level as BestBuy Geek Squad. Here's a little lesson in Customer Support, do your JOB right the 1st time and you won't have upset customers when they have to come back a 2nd time to get the SAME damn issue fixed. It's a shame that I can go into a Sprint Corp store and give potential Evo customers MORE info about the phone than the Monkeys that work there.
[EVO 4G General] live2ride96:
OK. You don't have to care what I think. Really. I've seen a number of stories on this forum like this, and most are people ranting, looking for attention or sympathy or whatever. I have no vested interest in Sprint, and if they **** on me, I'd leave in a second. I did the same with AT&T after 8 years. But the difference is I'd just leave, like I did with AT&T. I wouldn't come on here to ***** about it. You have every right to, and I know sometimes it just feels better to vent, but beyond the suggestions given here already, you're not gonna get much more from this thread. Sorry.
[EVO 4G General] :
Dude stfu. You are *****ing right now so the point you are trying to make is invalid. If you don't want to read ''another rant'' don't mouse over.
[EVO 4G General] TheMatrixx:
I keep seeing people posting on this thread about how repairs for this problem are guaranteed. The tech I spoke with today absolutely INSISTED this was not the case, and while it may have been at first, Sprint has changed their policy on it. <-- The tech's words, not mine.

I took 7 minutes and searching for "sprint evo white spot" and reading threads. Among many successful repairs, I also saw plenty like these:

"I have the same issue, with the "bloom" just above the back button. I went to a Sprint store at lunch and the rep disappeared into the back to talk with her manager. She returned to tell me that it was not an authorized repair, and that I would have to take it up with HTC directly as a warranty issue."

"They tried to pull the same thing with me just a little bit ago. I went in, explained the issue and she said they could not replace the phone because of the bright spot."

"You would hope that all Sprint stores would be informed in what the do, be it sounds like some are not as well trained."

"I have the same white spots on my EVO as well and I've had it since launch day in June. I just called the nearest Sprint store and they told me they can't do anything about it since the white spots don't physically do any damage to the phone. I told the tech guy that some members on this forum are getting their screens replaced at no charge under warranty but he told me that they were told to stop replacing them."

"Went to my local and only Corporate Sprint store and was told that the white spot on my screen was due to a "pressure point" and they wouldn't do anything about it by the tech. The girl trying to help me asked the tech guy twice are you sure. I told him that I read on here several people getting their screens replace. He said they would not replace that is due to a "pressure point"."
[EVO 4G General] bwcorvus:
Again a simple crack in the screen will get this fixed. Free if you have insurance, $35 if you don't.
[EVO 4G General] TheMatrixx:
Thank you to everyone that offered help or advice. And yes I do have insurance (had it on all my phones/lines since day 1), so I'll try to get this resolved tomorrow.
[EVO 4G General] ghodzilla5150:
No one and I mean No One should have to pay to get a Defect fixed. That is complete and Utter BS. Stand behind your product. People pay plenty of Money for these phones (cost of phone and monthly bill) that a defect should be fixed free of charge whether you have insurance or not. If it's a known issue, Sprint should just replace the friggin screen. If they don't want to, my suggestion is to file a complaint with the BBB and I can guarantee you that Sprint will be contacting you to get the screen or phone replaced for free.
[EVO 4G General] craigbailey1986:
Hope when you go to the corp store it get resolved remember to let them know your issues and if they cant resolve ask for the district manager number.(that usually does the trick for any company)
[EVO 4G General] live2ride96:
First, no I'm not gonna STFU, because I don't have to. Pretty simple. Second, I'm not *****ing. I'm just suggesting that if his point is to get it fixed, or leave, *****ing on here is not going to accomplish either goal. If you're looking for advice on how to go about getting it resolved, fine. But that doesn't sound like the point of this thread from the initial tone. I said he has the right to ***** and vent, and whatever else, but it's not gonna fix the phone. So blow me.
[EVO 4G General] DirtyShroomz:
Equipment issues are tough. First, Sprint is the service provider, not the manufacturer, but that's beyond the point. You mentioned you wanted to pay the $35 and get it over with, that leads me to believe you don't have insurance (get it next time). Until the system shows "known issue 'white spot on screen'" they are not obligated to fix it, that's what insurance is there for. All companies follow the exact same procedure as far as getting replacements/fixing phones. I took about 10 equipment issues today and out of the 10 of them, 9 customer had not even had the phone replaced ONCE yet demanded a different model/free replacement after already having the phone 6+ months. Now, while it does suck that you had the unfortunate luck of having your phone prematurely break, if you don't mind me asking how long do you think it's acceptable for a phone to break? 12 months? 24 months? 5 years? Like the rest of our property we purchase, insurance is sold with it for a reason. Use it if you have it. I myself have had 0 problems with all phones I have ever owned. My Hero had the button fading issues and my Evo has a "lose" charger port. I never buy insurance so I know once it breaks (hopefully it doesn't as I treat my things good) I must cough up the money for it.

Someone earlier said it right, Sprint is #2 in CS after Verizon and that's sure to end very shortly as they get the iPhone and all the fun spills over to them, after all it is the iPhone that put AT&T dead last in CS this year. It's not that the company is not trying to help (and yes there can be sometimes you reach that asshole that really doesn't want to, but then he also won't have a job long) it's that the answer/solutions provided to you are not acceptable and you are demanding of something that just simply can not be done.

I remember a lady declining my offer once of having the insurance deductible waived because she doesn't feel she must pay a deductible when she pays $7 a month. The funny thing about this is:

She bought the phone used....

From a friend....

7 months before the phone broke.....

We allowed her to use insurance on a phone that wasn't even purchased thru us and still she was unhappy
[EVO 4G General] TheMatrixx:
I hate to pull up an old thread, but I feel the need to say a few things.

1. Of course I have insurance, I've never *NOT* had insurance on any phone I've owned. I don't have the money to replace a device, so I'm happy to pay the $7/mo or whatever.

2. I went to the store again (I only go to corporate stores) and had a wonderful experience with a different tech this time. No wait, showed the rep the screen spot and the fact that my glass panel is so high up I could actually slip my fingernail under it. He said to come back in an hour, so I wandered around for a bit. Came back in early about 35 minutes, figured I'd waste some time playing with phones on display, and to my surprise the tech had already dealt with my ticket, said it sucked that I got a refurb with problems, and handed me a brand new 0004 off the shelf including new battery and SD card.

I'm very happy now, and I feel content with Sprint. But I still don't get why it took so many tries, each costing about $10 round trip in gas, to get the good service? Whatever, I'm just glad it's all over and I've finally got a new phone that isn't defective in any way. :D

And the screen looks great! Absolutely flawless.

So to all those who accused me of trolling/posting bs, this post now is to show you I'm honest - now that Sprint has taken care of me, I'm happy to update everyone on the successful outcome and my reinstated pleasure with Sprint. I originally posted this thread for advice, as being railroaded by them so many times left me helpless and wondering what to do next. It was never merely a rant.
[EVO 4G General] verse187:
Hey, You know what just crack the screen your self, and they will replace the whole front if you have insurance hope that helps.
[EVO 4G General] xHausx:
Had a similar situation where I got a garbage refurb from sprints insurance and the tech tried telling me "it's not that bad". Because of this I won't hesitate to rip sprint or their insurance provider off in the future.
[EVO 4G General] renizo:
Mines fell flat face first screen cracked. Took it to a sprint store and they fixed it for free. Im in nyc area
[EVO 4G General] Glockshooter:
I am on Caulks 1.7.1, and the pic attached will show my speeds tethered to my computer.Can I see some speeds pls? Can anyone offer good or bad on what I am getting.
[EVO 4G General] nabbed:
Your speeds are 0kbps? Wow. I get better (or same) speeds on my microwave.

EDIT: I know I'm going to break a number of rules or even get banned, but I cannot resist it.

You are truly a neanderthal.
[EVO 4G General] Glockshooter:
I am new to this and was under the thought that it was the top number that counted but I am new so..lol

The bottom numbers did bottom out after an hour of surfing but it ran my computer fast.So I dont know.
[EVO 4G General] nabbed:
You should run a speed test.

A common and reliable one is http://www.speakeasy.net/speedtest/
[EVO 4G General] vikramjatt11:
the top numbers in red and green is the TOTAL amount of download and upload data you have used... the bottom numbers in white are the current speed you are getting (if ur actually downloading something at the moment or surfing the web)
[EVO 4G General] gpz1100:
Many variables come into play to determine speeds; network load, signal quality, test server location, other obstructions on the pc (such as firewall), etc..

In general, on 3g, i've seen download speeds up to ~1.5 mbps, with average of 600-800 kbps, upload speeds of 300-800 kbps.

4G, download up to 6 mbps, 12 mbps burst with full 4g signal, about 1 mbps upload either way. ymmv
[EVO 4G General] quickbird144:
Just did speak easy test from my phone. Got 737kbps download and 372 kbps for upload. These numbers any good??
[EVO 4G General] akiradavis:
That seems about normal. Download speeds will go to about 1.7 MBps while upload hovers around 1 MBps.
[EVO 4G General] xrdodrx:
1.58Mb/s down

.56Mb/s up

Wish I had 4G lol :(
[EVO 4G General] 1Brite1:
It may seem like you didn't understand what the screen said, however, when I installed Calkulin's 1.7.1....my speeds dropped to almost zero....basically non-existant. I had to run the new Sprint RUU and email customer service again to do a reset on my phone. Whatever they do, it works! I am now getting 1.5Mbps d/l and about 500kbps up. Something is going on with flashing roms as this never used to happen. Now, it seems to happen all the time. I wish there was more information from others about this or from the DEVS. I am wondering if by tweeking to make it better/faster/smoother....files are being deleted that are intertwined for 3G to work or connect properly.

Also, I am wondering, since in the era of Big Brother, if Sprint knows by reading our systems...if they can monitor and thus limit what is allowed to be used for bandwidth. I ran an app called 3gtest and it showed that all ports were first pretty much allowed except for a few.....then it would show all blocked except for port 22 sh.....just a thought as I know for me, something is borking my 3G and it just started recently after flashing about 100 roms.
[Droid X General] flowtime:
Is it possible to change the lock screen picture independtly than the regular wallpaper
[Droid X General] hullie10:
Download widget locker from the market... I'm pretty sure you can change the lock screen picture with that app
[Droid X General] SysAdmin-X:
Yes, with widgetlocker you can set a custom lockscreen background
[Android Software/Hacking General [Developers Only]] ninestraycats:
I've a rooted Aria running the Liberated ROM (it's 2.2+Sense). I love it a lot but the People app cannot sync individual groups (!!) "My Contacts" is pretty clean but I keep an "Android" group which stores only the contacts I want on my phone. I want to sync this and only this one group.

I've tried renaming HtcContacts.apk to blah.bak then using 'adb push' to copy a Contacts.apk I found on the net to /system/app, but booting back up I didn't see any Contacts app in my drawer. I then tried using 'adb install' but I got a strange error, which Google couldn't fix: '/sbin/sh: pm not found'

Thoughts?

EDIT: Should've checked if I could delete this thread before cross-posting in the Q&A forum (http://xdaforums.com/showthread.php?p=10141015#post10141015). Ignore or delete this thread.
[Android Q&A, Help & Troubleshooting] sweetcheeks69:
I still cannot understand how to do it can some one give me step by step instructions I'm still trying to unlock my Bell phone.

:)
[EVO 4G Q&A, Help & Troubleshooting] CEspaillat:
So I have rooted numerous Evos but never had this problem. It seems to be getting stuck on the White HTC screen. It will not go into recovery or boot to rom, but lets me use HBOOT. Any ideas guys?
[EVO 4G Q&A, Help & Troubleshooting] CEspaillat:
Anything guys?...
[EVO 4G Q&A, Help & Troubleshooting] Vandelay007:
On your computer, download a copy of the stock rom PC36IMG.zip, put it on the root of your sd card and load that through hboot....

Sent from my rooted evo using the xda app
[EVO 4G Q&A, Help & Troubleshooting] CEspaillat:
Ok trying now...