[Captivate General] LBCaptivate:
Just thought I would pass this along. From a chat I had today.

General Info

Chat start time Dec 31, 2010 2:15:14 PM EST

Chat end time Dec 31, 2010 2:36:20 PM EST

Duration (actual chatting time) 00:21:06

Operator Sylvester

Chat Transcript

info: Please wait for a Samsung Agent to respond.

info: You are now chatting with 'Sylvester'

Sylvester: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: When will the Captivate be getting Froyo? Why doesn't Media Hub work yet?

Sylvester: I understand that you want to know when will Froyo be available for your phone, am I correct?

Visitor: Yes. Does the phone have to have Froyo for Media Hub to work?

Sylvester: I am sorry, but we are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion

Sylvester: However, media hub is a different application and is not related to the Froyo update.

Visitor: Is this your response or the "Canned" response put out by Samsuing? Are you saying that it may not ever be available for the Captivate?

Visitor: How do you get Media Hub to work?

Sylvester: It is not a canned response, you will get the update very soon.

Visitor: Which update? Media Hub or Froyo?

Sylvester: Media Hub is only available for the Galaxy Tab and the Epic phone.

Sylvester: The Froyo update.

Visitor: One of the reasons I got this phone was for Media Hub. Samsung represented that is was feature of the phone.

Sylvester: I can understand your concern, but there will be an update very soon for your phone for both Froyo and the Media Hub.

Sylvester: Not to rush you , are we still connected?

Visitor: Can you speculate as to how soon? WIll it be over the air or a Kies update? I have not been able to get Kies to see my phone.

Visitor: Will the update come from Samsung or AT&T?

Sylvester: It will be an over the air update and it will be posted on our website in the Samsung Download Center

Sylvester: It will be from the Samsung and the Froyo update is provided by both.

Visitor: Do you have any idea of how soon we should see it?

Sylvester: I can not speculate the estimated time of approval, but i can assure it will be in the next few days.

Visitor: So I am to understand that it has not been approved yet? If so, how can it be coming out in the next few days? A few days sounds like less than a week!

Visitor: Approved by Samsung or AT&T?

Sylvester: I can assure that it will be released soon because the update has been released fo rthe Samsung intercept phone and it was successfull.

Visitor: What about the indefinite postponement of the Vibrant update? Will that have any effect on the Captivate update

Visitor: Soon is very vague. Will it be in a few days or soon?

Sylvester: It will definitely be in the next few days for sure.

Visitor: Thanks for your help. I look forward to the update.

Sylvester: You are welcome and wish you a very "Happy New Year."

Visitor: You too!

Sylvester: Thanks.

Sylvester: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!

info: Chat session has been terminated by the Samsung Agent.