yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] Kwakman99:
Bell Warranty info and "How can I know if phone is unlocked".

So like many my 10.09 Galaxy S ISD card fried. Searching through the forum I did several kernel flashes with no success in fixing the problem. I then called Bell (last Thursday) to obtain a new phone. I however did not upgrade the firmware to Frodo, the phone just died on it's own. Anyone at Bell saying they will only replace the phone if it failed by upgrade is lying, they took mine.

I bought my phone end of 09/2010 at full price and obtained an unlocked Galaxy S via Bell and it died beginning of 01/2011. However I just got my replacement phone from Bell and discovered a few things that may be of interest.

The phone is not a new phone. After looking closely to both phones, I saw that the new phone on the box was written BLK-RTIS or Black - Repair and Tracking Inventory System (see the following link)

(Sorry Forum won't allow me to post link) mobilebusiness(dot)bell(dot)ca/the-bell-advantage/client-support-services

Another indicator that the phone is refurbished is that the box has a small blue dot sticker on it. I used to manage the RMA department of an electronics manufacturer and this is standard operating procedure to indicate a refurbished product (see image).

The new phone was delivered by Purolator with a return address to a company called Unigistix which is simply a freight forwarder and warehousing company. So this leads me to believe that Samsung is supplying refurbished phones to Bell in an effort to deal with the high rate of warranty returns.

3w(dot)profilecanada(dot)com/companydetail(dot)cfm?company=160599_Unigistix_Inc_Brampton_ON

I do have one question, although I am somewhat disappointed that the phone wasn't new but I am more concerned that the phone may not be unlocked. I know I can always unlock it myself with the tools provided here (love you guys!! :D) but I would rather have what I paid for. So my question is as follows.

Other then using someone else' SIM card in my phone from another carrier is there any other way to test a phone to determined if it's unlocked?

Thanks for the help.
[Galaxy S I9000 General] bimmerboii:
Thanks for the link. I will try to unlock it once my phone arrives.

I called Bell customer service yesterday afternoon and a new phone is on its way today. I also got the $100 without me asking.. He said all SGS phones that died will have automatic $100 credit.
[Galaxy S I9000 General] JJustin:
I thought my replacement phone looked new but I do remember the box having a blue dot on it. Maybe the refurbirshed phone had the motherboard replaced? I can say that the GPS is working much better on the 10.12 phone than the one I bought in August.
[Galaxy S I9000 General] bimmerboii:
just an update, i phoned in bell customer service on monday afternoon and reported that my phone is dead. It's wednesday now and my phone arrived :) it came packaged like a new phone and has a blue dot on the box. So this is a refurb phone but it feels and looks brand new :) its running JL2 out of the box
[Galaxy S I9000 General] jdrom:
In case anybody is following my status with Virgin Mobile, here's the latest:

After just under a month of waiting (SGS died during the last week of December), I finally received the loaner phone (HTC Legend) on Friday January 21. It included the prepaid envelope to ship the SGS to FutureTel, which I promptly did the same day. Following the Canada Post tracking, it was delivered on Monday January 24. 2 weeks later (Friday February 4), I get my SGS back from FutureTel stating "NO POP/NO WARRANTY/UNIT RETURNED AS-IS". You can imagine my disappointment at that point.

Promptly fired off an email to Virgin Mobile (as I have a month long email chain) and got a reply basically saying "that's not good and we'll look into it for you". So here we are, about 2.5 business days (half of Friday, yesterday and today) later, and still nothing.

Clearly FutureTel isn't accepting any and all SGS's, and Virgin Mobile (even though Bell owns them basically), has no policies in place to send out a new SGS or give me the $100 credit like some Bell users get. I did manage to get my $55 plan credited for the month of January that I spent waiting for the loaner phone though but I consider that a necessity when I wasn't able to use my service due to their slowness. So I technically haven't been compensated at all for the time without my SGS.

But let's face it, the HTC Legend is no SGS. The screen is rather unresponsive and inaccurate, it's lower resolution, and the phone on a whole just is sluggish. It chugs along no matter what I do. Typing on it is horrendous due to the inaccuracy and smaller screen. Granted it's better than not having a phone, but it surely isn't what I paid for.

At this rate, I think it probably would of been better to deal with Samsung directly.

All I can say is tread carefully if you have a SGS on Virgin Mobile. Their staff are very happy/cheery, but don't count on stellar support.

And I have this feeling that customer retention simply doesn't exist unless you've been on a contract for a few years prior. Being a new customer and opting out of contracts, but utilizing SuperTab, I don't think they really care if I stay or leave. Either way they'll get $500 out of me for a defective phone and around $200 in service.
[Galaxy S I9000 General] brunes:
I think my SD card may have just died again. I have been using this one since September ( 10.07 date ) so I was really hopeful I would not have any problems... alas today I took it out of my pocket, it was white hot with the screen not coming on... when I rebooted it it gave the familiar SD card error. This is the exact same thing that happened with it last time the SD card failed.

Will plug it into ADB in an hour or so to check it out.

EDIT: Update. I called in and the guy I talke dto was a total moron. He wanted to know all kinds of useless info (like my gmail account???) I had to tell him repeatedly the phone will not even turn on. Made me spend 15 mins downloading kies. Then tells me I have to go into a Bell store and pay some kind of inspection fee?

Going to wait a half hour and call again.

EDIT 2: Talked to two different other people, got nowhere. Going to have to return it to the store tomorrow. Asked about credit all3 times, was told no 3 times, including by supervisor.

How are people getting new phones??? Was your phone less than 30 days old?
[Galaxy S I9000 General] jdrom:
So Virgin Mobile FINALLY gave in and shipped me a new SGS. All the packaging slips and what not have Bell's name on them ;) with reference to Virgin.

Anyways, 10.11 build date, running JK4 out of the box. Screen seems to have a blue tint to it though. I'll be updating to JL2 once it finishes charging and hopefully this one lasts more than 2 weeks.
[Galaxy S I9000 General] gfacer:
Shoot!

I should have read this first! You are the only other Virgin user I've seen. My experience to date is this. My phone died about the 6th but I was leaving for vacation on the 8th of Feb so as the loaner (a legend also) was going to take 5 days I just activated my old Motorola KRZR. They told me that I would see a charge for the remaining supertab balance but they added notes to the file to make sure that was removed when I activated the loaner on return. I seriously thought about sending it directly to Samsung as I had more time to research what was happening to Bell users when I returned but I already had the loaner so I just sent it off to Futuretel. I should mention that I was under the impression orginally that I was getting another SGS sent and then I would just swap it out (maybe temp or maybe permanently) so dissappointed with the legend (though I am not worried about it dying!).

I am a little worried as I had a custom rom that would still load up even with no SD card mounting so it looks better than most - it would even make calls and check e-mail but I had to reenter my accounts everytime it turned on... Maybe it wasn't fully cooked yet but I also could never get odin to work so I could not try a reflash that way.

I love the specs of the phone but main this i9000m really bites! Anyhow at least I have been a customer for about 3 years so far so that might help.

I'll post how this ends for me.

PS one of my staff has a Bell unit and his died on his first boot up and now he's on his second...
[Galaxy S I9000 General] gfacer:
Virgin Mobile

I've now sent an email to Virgin Mobile reading this:

Hi I have one of the infamous Samsung Galaxy i9000m models that is in for repair. I would like to know what Virgin is going to do to press Samsung for extended warrenties on these units. The internet forums have thousands of reports of these models failing up to 4 times for the same user. What I would like to see is the offer of a 3 year extended warrenty or the offer to transfer the user to an I-phone 4. These problems were underway with the bell sold phones before Virgin even started selling them and they should never been sold in the first place with these issues unresolved. I paid for a top of the line handset and no one is publicizing that these handsets are lemons. Please advise what Virgin is proposing to other users as I am posting this e-mail on the XDA forums and I will post the responses also. Thanks, ...

And I will update as I receive a response. On a side note my replacement HTC legend is now basically useless after 5 days. It will not access the user interface. I can receive calls and check received e-mail from the notification bar and search the net from the search button but nothing that uses home screens etc. POS!
[Galaxy S I9000 General] Fwapi:
Tried calling Bell earlier today, first person told me to go to the store. Tried calling again and told me that I would have to send me in and repair would take 3-6 weeks, but then he said I could either go to the store and have it fixed there, then he connected me to Samsung.

How are you guys getting the replacement phone??
[Galaxy S I9000 General] Fwapi:
Did they say they were gonna replace the phone or repair the phone?
[Galaxy S I9000 General] gaiden2k7:
I tried to call Bell but was told that i really need a Canadian address in order to work. Please advice.
[Galaxy S I9000 General] nedthehead:
I sent my phone in to Samsung last week. They sent me a UPS shipping label. I called in today to try and track the progress and they said it had been shipped to the wrong service center...

I'm not exactly pleased ATM
[Galaxy S I9000 General] AllGamer:
oh crap!... man be ready for a very long nasty phone tag war with Samsung CS team

i had the exact same problem, and they lost the phone for 4 weeks, before they found it, then i had to wait additional weeks to get the phone repaired and send back to me :mad:
[Galaxy S I9000 General] gaiden2k7:
are you from the state side? if so please enlighten me how to approach them to take my phone. i dont have a canadian address and that's what Sammy and Bell are telling me i need.
[Galaxy S I9000 General] AllGamer:
as far as i know they will not deal with USA customers.

however you can ask some Canadian XDA members to submit in the phone for you for repair
[Galaxy S I9000 General] gaiden2k7:
hi AllGamer, hearing that certainly gave a bit of hope thanks! is there any one in particular that you would suggest? there are alot of post i read that are from you so hearing from you made my day easier to live with.
[Galaxy S I9000 General] nedthehead:
I managed to call in again and this time (using the same transaction number) I was told that they received the phone on the 24th (6 days ago) but it's status is still, "awaiting repair". So I'm running through the loop right now... I figure I'll wait until Friday night and then call back and ask for another update. To be honest, I realize this isn't the worst customer service that could be offered, but I'm nowhere near satisfied ATM...

gaiden2k7: Nope. Sorry. I'm based out of Ontario. Should update my profile
[Galaxy S I9000 General] AllGamer:
how's the phone, if it's in a "valid" state, you can send it my way to have it submitted direct to Samsung for repairs.

there are currently 3 other XDA member in queue for the line up.

they will only process 1 phone at a time.... specially to prevent such issues as losing the phone in transit, so they wont get confused which one belongs to which Transaction number.
[Galaxy S I9000 General] gaiden2k7:
hi again, the phone is in brand new condition, it is currently stuck in a boot-loop on the Samsung startup screen. I do, however, have the 3 button download but i tried several flashes with no success. last time it worked, i remember it gave me a bunch FC's then it became unresponsive and i decide to put it to sleep but when i got home and press the power button again it never respond that's when i suspected something was seriously wrong. there was one other incident couple days ago the phone did overheated from a charging overnight (i got the message of the high temperature and canceling charge process message next morning). as of now, i have not been able to get to the recovery with 3 button combo but download mode was no problem. the phone's make date was 10.10. anyways if there's any trick i need to try please advice, everyone's help here is much appreciated. i will keep that in mind AllGamer will have to consider sending it your way in the very near future if everything fails.

p.s. if anyone from outside of Canada wants to contact Samsung Support in Canada for any reason, the direct line is 1 905-542-3837 (if you dialing from U.S. add 011) this number was given to me by a Sammy rep from U.S.
[Galaxy S I9000 General] gfacer:
Here was my second response from Virgin:

Hey,

I'm Aaron with Virgin Mobile Care. I understand that you're concerned that your Samsung Galaxy may stop working again within your warranty or after your warranty.

If your device has further issues while it is within it's one year manufacturers warranty, you can definately give us a call and we'll be able to set it up for a warranty repair.

We don't have any extended warranties available for our phones. If your device stops working outside the manufacturers warranty period, you can go through one of our early hardware upgrades. To find out more about our upgrade policy, please give us a call at 888-999-2321.

Regards,

Aaron

VMC Team

Seems to ignore the fact I am on the supertab and not on a contract so I highly doubt I would get an early upgrade but we'll see. In the meantime I'll wait for the phone, keep it stock and stress it out well to see what happens. In the meantime I may call them and see what the policy is and then have them add it in writing to the notes in my account.

G
[Galaxy S I9000 General] MXQBLGH:
guys

umm my sd card just corrupted today

I was on darky's 2.2.1 rom

The lady on the phone told me the $100 credit was only applicable to those upgrading to 2.1 back then in dec and then samsung released a new update that solved it? So there won't be a $100 bill credit and I have to send the phone in for repairs.

Does this sound about right?

btw, what steps did you guys take prior to sending off the phone? My phone doesn't load past the samsung logo screen but I can access recovery mode. Did you guys flash back to stock? (is it even possible now)

**** I'm gonna have to pay for a loaner too.
[Galaxy S I9000 General] gfacer:
One last follow up for the Virgin folks. It seems when I first switched back to my old Motorola razor (as I was going to be travelling and needed something) they billed me the whole supertab amount. Then when I activated the loaner they credited that amount to the account. So I still paid it, its on the visa etc but the huge upside that I now realize is that this credit is going against the full amount of the bill vs if they had just restored the tab (ie refunded the credit card) I would be only paying the tab off at $5.50/month.

So in the end I paid $150 upfront and $350 after 2 months with but with a $350 account credit. Or in other words I paid $500 for a $500 phone but get almost 7 months ($350 worth) of free service... I don't even think they realize (hell I barely realized just as I was about to fight them to reinstate the tab)...

I guess it does pay to be a member! :cool:
[Galaxy S I9000 General] donkeyhitman:
I think that I'm the latest user to have fallen victim to this plague. I thought that my phone was invincible as I have successfully flashed numerous times. But my latest attempt to upgrade to a JS8 custom rom have failed. Now all I see is the infamous boot loop. I've tried everything and it's a no go.:(

Q: My phone is unlocked, has this been an issue for those who have serviced their phones?
[Galaxy S I9000 General] AllGamer:
just flash it back to legit stock ROMs before you send it in for repair

no question asked
[Galaxy S I9000 General] donkeyhitman:
I guess that Bell would have no way of knowing that my phone is unlocked until they put in another carrier's sim card.

Your response in reassuring, thank you.
[Galaxy S I9000 General] wang1chung:
fyi, samsung is not mailing out phones anymore, despite all my *****ing about the sdcard failure. T-1 month of warranty left, time to hold your breath.
[Windows Phone 7 General] rsacipher:
I know Windows Phone 7 doesn't support hidden SSID's and was wondering if this works.

I know the work SSID and key. If I change my home router to the same SSID with key that they use at the office and bring my phone into the office will it connect? I've seen some threads where they suggested having the IT person unhide it then rehide after the phone is connected but didn't see if this was a confirmed work around.
[Windows Phone 7 General] fuzemaster:
try it and report your findings. it can't get any easier than that.
[Windows Phone 7 General] rsacipher:
It looks like if you un-hide, connect then re-hide you will stay connected but if you lose the signal or shut off wireless and turn back on you can't reconnect without un-hiding the network.

This is unacceptable on MS's part, I've read the blogs saying you shouldn't hide a network but they are going to shut out a lot of corporate users.
[Windows Phone 7 General] wspaw:
This issue is just plain stupid. You'd expect it to be fixed in the first update. Let's keep our fingers crossed...
[G2 and Desire Z General] convolution:
I just saw the MIUI ROM on youtube, (http://www.youtube.com/watch?v=Or-9T44Bt7M), and I must say I would LOVE to have that speedy ROM on my phone.

But out comes Gingerbread, and quite frankly I don't see what all the big fuss is about. I mean, will the difference be as big as from Eclair to Froyo?

I am just worried that people are going to give up porting the MIUI to the DZ, and God knows I don't have a clue on how to port it myself.
[G2 and Desire Z General] gravis86:
The difference from 2.2 to 2.3 isn't a huge one. It's nice, but it's not a whole lot faster (like 2.1 to 2.2 was because of JIT). I'm currently running my own build of GB compiled from Cyanogenmod source and I can tell you that it's really nice. I have never tried MIUI though. Seems too iPhony.

I say just stick with a 2.2 ROM for now. CM6 is my favorite, because I like the look and feel of pure AOSP Android.
[Android Software/Hacking General [Developers Only]] ryuken11221:
ok well i seemed to have gottin the phone working on boost mobile i have sms and phone calls working right i cant seem to get data working for for the life of me i did a esn repair on the phone to activate with boost my i had the sanyo incognito and thats were i got all the data info from and everything this phone was a gift and i would love to use it is someone can help me get the phone fully working
[Android Software/Hacking General [Developers Only]] codehunter2011:
i also need help with this phone

i have no clue how to get it over to Boost mobile or get into the programing mode can someone help please thank you... also the boostmobile prl where can i find it at? :mad:
[Android Software/Hacking General [Developers Only]] jcthelight:
Did you ever get the data working? I'm thinking of flashing one that my mom has thanks.

Sent From My HTC EVO On Boostmobile
[Wildfire General] Dubloon:
Ok, I've managed to successfully root my phone a couple of months back using unrevoked (no problems there).

Recently Vodafone UK (my carrier) has released an OTA android 2.2 update which i was having trouble installing. I decided to attempt to un-root my phone and in my wisdom used the clockword Recovery mod to "Partitions menu > format boot"

believing that the factory default "boot" would be restored (big mistake) To make things worse i didnt make a backup of the boot partition using the "nandroid" option within clockworkmod (it seams obvious in hindsight)

anyway my current problem is that i'm stuck with a phone that wont boot into android and only my self to blame. Bellow are the current screens/options that i am able to access.

http://img815.imageshack.us/img815/9960/sdc11047.jpg

http://img51.imageshack.us/img51/6416/sdc11046t.jpg

http://img502.imageshack.us/img502/6411/sdc11048.jpg

After doing some research/googling i came across this thread

http://xdaforums.com/archive/index.php/t-807509.html

which in turn lead me to this file:

http://rapidshare.com/#!download|38l34|419254202|PC49IMG.zip|126004

The file which it says is missing. Once i have an SD micro card reader (going out to purchase one tomorrow) i am going to attempt to place this file on the sd card (in the boot partition?!) and use it to try and boot from.

My question(s):

Will this work?

Do i have any other options?

Is it possible to find and download someone elses backup file and use clockwork to restore from that?

Any and all help will be much appreciated!

EDIT: Apologies for posting this thread twice, I didn't know which forums to post in.
[Wildfire General] f0xy:
I would advise you to install a new rom via recovery. Download wildpuzzle or something. You do not need to buy card reader. If you cannot do this, I advise you to goto the stock roms website and download the 2.1 ruu and flash that then re root using un revoked

Sent with love from f0xy while mobile!
[Wildfire General] Dubloon:
so all i have to do is simply run the RUU while the phone is connected? no need for a "gold card or similar?
[Wildfire General] f0xy:
Flash the wildpuzzle rom first try that and it should work.
[Wildfire General] Dubloon:
thanks, this worked. :)
[Wildfire General] clairboy:
Hi,

I am getting the same problem that my Wildfire doesn't get pass thru the splash screen after the OTA update.

I tried this steps.

any advise you can give me?

thanks.

1st, You need a wildpuzzle rom 2.2.1 (V0.6 gives 165mb) Wildpuzzle rom 2.2.1 download page

2nd, Make sure that you BACKUP your SD card (copy whole SD card to computer).

3rd, Move wildpuzzle rom 2.2.1 that you have already downloaded to the SD card (DONT delete the copy in computer).

4th, You need to WIPE ALL THE DATA (wipe/factory reset) in your wildfire and make sure that you have already made a backup of your rom before wiping.

5th, Make sure that you backup your SD card with your BACKUP (backup-ed rom).

6th, Run in recovery mode and select wipe/factory reset the data.

7th, Choose install zip from SD and install your wildpuzzle rom 2.2.1.

***I only get

"E:failed to open /sdcard/update.zip (No such file or directory)

E:signature verification failed

Installation Aborted
[Vibrant Q&A, Help & Troubleshooting] arturosimons123:
can some one please tell me how to overclock super io kernel to 1.2ghz or 1.4ghz????? i would highly aprettiate the help ;)
[Vibrant Q&A, Help & Troubleshooting] sarge363:
Ive never heard of anyone overclocking Super I/O kernel. DOW kernels on the Team Whiskey Forum have 1.2, 1.3, & 1.4 ghz OC.

Sent from THE Vibrant......
[Vibrant Q&A, Help & Troubleshooting] synaesthetic:
None of the Vibrant 2.2 kernels can be overclocked; Samsung hasn't released the source yet.

The ones that do support OC are ported i9000 kernels and have crappy battery life.
[Vibrant Q&A, Help & Troubleshooting] arturosimons123:
o ok i c but thank u anyway ;)
[Vibrant Q&A, Help & Troubleshooting] willsnews:
Dow is 2.2 it overclocks to 1.4
[Vibrant Q&A, Help & Troubleshooting] AgentFour20:
Io is not an oc kernel . But eugene does have an oc kernel . Check out eugenes site they are posted there .