yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] akurit:
I might aswell throw down my spiel ...I called in had a box sent out. Put my phone in it for repair and it was recieved by the repair centre on the 20th so since then I have been waiting. I called a few times to vent and I ended up getting double the credit aswell. I also argued that the website says loaners are $25 and not $45 so I got a note for another 20 dollar credit. My phone still says its being inspected/repaired. I suspect I will call back in when their systems are working again and try to have my repair canceled and a replacement sent out imediately.

.pppffff this is stupid dont ya think?
[Galaxy S I9000 General] gtg2:
Update: The phone is still running! :)

I flashed Doc's ROM (built via his kitchen with JL2 modem) yesterday after restoring all apps via titanium and several other flashes of kernels & ROMs (mostly stock). Still no issues. In fact, I've

never

had such great battery performance (who knows how long that'll last). I'm still half expecting to wake up tomorrow morning to a phone that is dead and never boots up again.

[EDIT]: it's damn pathetic that half of the threads on the first page of this forum are ALL related to this topic.
[Galaxy S I9000 General] haloimplant:
Zero luck getting on the replacement train from the repair logjam.

Rep told me that I had started the repair process and now have to wait it out 3-6 weeks. I told him it's pretty messed up that people who brought theirs long after me are getting replacements in 3-5 days while I languish. He said there's 'nothing that can be done' in that 'the gods have carved this in stone' sort of tone that they do.

I almost asked him if I could just get the broken one back and so that could get it replaced LOL.

Guess I could try again. I wonder if Bell has enough reps such that there's no chance I'd end up talking to the same guy. :P

Edit: Oh and zero mention of the $100 credit. I was playing a bit dumb (didn't tell him I can check the status of the repair myself on the web) and didn't mention it myself. I did mention that I heard about the fast replacements people were getting, but only to get shut down hard.
[Galaxy S I9000 General] raulg42:
Just got off the phone.

3-5 days expedited replacement, along with $100 credit.

Sure, they bricked my phone, but are acting accordingly. I really like that and even if it fails on me again I will keep coming back. They treated me with respect and understanding the problem, unlike other customer support types.

Here's waiting for my new phone, will do the stress test on it so I know this one will last.
[Galaxy S I9000 General] gtg2:
Call back and be more assertive if they don't provide a replacement. Some folks here have managed to get a replacement sent to them even through their orig phone was out being repaired. And don't let that $100 credit slide :) Just state that it died some time after you upgraded to 2.2
[Galaxy S I9000 General] zshakespeare:
I get to find out today how Bell is going to respond to me having a replacement even though my original is already out for repair. The Agent who authorized the replacement seemed to think it was ok, but clearly this isn't universal. If the return envelope tells me I need to get it in within 5 days as some others have, I'm going to have to call in to make special arrangements.
[Galaxy S I9000 General] jdrom:
Since Virgin Mobile isn't doing the replacements like Bell, I've been a week so far without a phone. They are waiting for more Android loaners to send me one while my SGS goes into repairs.

And I've mentioned Bell to them quite a bit but they seem to just avoid saying anything about it. I guess they refrain from admitting Bell owns them? I don't know.
[Galaxy S I9000 General] akurit:
i would very much like to know as i dont want to end up in this situation unless it goes without getting a $500 dollar charge..what a dumb system though. The people with repairs should have got replacements first before anyone.
[Galaxy S I9000 General] zshakespeare:
So it turns out that I should NOT have gotten a replacement. I just got off the phone with Bell. The first rep I spoke to told me to send the replacement box back empty with a note containing an explanation and the repair order number that the defective device is being repaired under.

The second representative told me to wait until the repair is completed and put the repaired phone in the box and send that back with said note in explanation, and then call in to have any late return charges reversed because the notes on my account would back me up (yeah right).

The Bell repair tracker says that my repaired phone is actually now in transit to the store, so I shouldn't have to worry too badly. At least I have a new phone.
[Galaxy S I9000 General] sci05:
Just got my phone back today I sent it out on Dec 30th. The hardware is 10.11 and it came preloaded with froyo. One thing I did notice about the phone that was different from my original one (got it in august) was that the little strip (antenna?) by the sim card has the letter "M" on it now. maybe hardware has been upgraded?
[Galaxy S I9000 General] zshakespeare:
I got the exact same thing. November manufacture date, and the little strip with the M on it. All made before they supposedly fixed the problem.
[Galaxy S I9000 General] p_shad0w:
I think the m was there on my 10.10 ones that failed (both of them) so i doubt it means anything.

I now have a 10.11 and it is so laggy and so many fc that i am expecting this one to fail as well.just got it after xmas too
[Galaxy S I9000 General] ranchero76:
Guys, is there anything I can do if I bought phone used, no proof of purchase? (Bell store has no records for it)?
[Galaxy S I9000 General] nightmare56:
http://xdaforums.com/showthread.php?t=871592

I called 1-800-726-7864. Told them I wanted to deal directly with samsung and not bell. They sent me a ups label. I will ship my phone off, without a receipt, on monday. 4 weeks to repair.
[Galaxy S I9000 General] zshakespeare:
So I enacted my final solution to the I9000M problem. I sold the replacement as a brand new phone on craigslist, and used the money + the credit from Bell to finance a new Desire Z. In the end I spent $10 of my own money.

If you want me I'll be over in the HTC Vision forum. A special 'screw you' to Samsung.
[Galaxy S I9000 General] ranchero76:
So did you actually tell them you'll be sending phone without receipt? If not, why do you think they will still fix it? They told me I need to send proof of purchase no matter what (even though phone is less than year old so it's under warranty anyway) :(
[Galaxy S I9000 General] slaman:
I too will be returning my phone for an HTC Desire Z.

Six dead phones in 4.5 months is the last straw.
[Galaxy S I9000 General] DvTonder:
Some interesting stats from the Online Petition here: http://www.petitiononline.com/i9000m/petition.html

As at 09:44am EST, Jan 9th, 2011

- 320 signatures total with 315 having returned at least 1 device

- Total of 488 returned devices indicating an average of 1.55 phones per person!!

- Users continue to experience failures on both Android 2.1 and 2.2 as follows:

- 2.1 - 27%

- 2.2 - 42%

- Both - 31%

- 45% of the time the Bell Rep did not acknowledge there is a problem (Strange, it is trending down)

I myself have just returned my 3rd phone in 3 months, the latest was a brand new device I received Jan 3rd, it lasted 5 hours before it failed with the official 2.2 firmware.
[Galaxy S I9000 General] slaman:
Ok it is official policy now...

Users with an active Bell account (and yes, that applies to us on "free" pre-pay accounts that use the phone on other networks) do NOT have to send the phone in to Samsung for a repair.

If it is within 30 days of purchase, take it to a Bell Store and get an immediate exchange as a DOA Replacement.

If it is past the 30 days of purchase, call Technical Support, explain the issue... they will mail you a new phone in 3-5 days, and you mail in the defective one once you receive the replacement.

This greatly shortens the time to get a replacement... a slight improvement.

Not that great a deal when I can consistently "kill" the phone within 24 hours, but hey, it's a start!

Edit: Of course, this only applies to the internal SD card corruption issue... you must tell them it died while "trying to upgrade"... that's what the policy covers, all other issues are not covered by this new policy.
[Galaxy S I9000 General] lgkahn:
dont blame you... it is their hardware they are responsible for replacing under warranty regardless of carrier.
[Galaxy S I9000 General] slaman:
Agreed... if I got push-back from them, I would go through my credit card and dispute charges...
[Galaxy S I9000 General] raulg42:
Replacement phone just arrived. JL2 stock but I'm worried about the 10.11 so I have some doubts.

Might run internal SD stress tests, but I worry because after such a long time without my SGS I miss it for my every day life.

At least the replacement train was speedy, didn't expect it to be here today when I filed my complain just last Thursday.
[Galaxy S I9000 General] haloimplant:
Lucky you, mine failed early so I am on the repair turtle instead of the replacement train.

I brought mine to a Bell store on the 20th of December and the repair turtle only today (3 weeks later) arrived at the repair facility ie. it just switched from "in transit to repair facility" to "being inspected/repaired".

Also I'm pretty much expecting to get the same old phone back with JH2 or JL2, have it fail again, and then take my ride on the replacement train.
[Galaxy S I9000 General] reMer(x):
Seeking advice on how to get my phone replaced..

Hey guys, I was just wondering if you could shed some light on the best way to get my phone replaced.

I bough the phone used/brand new just before Christmas, and it died that night. The people that sold it to me exchanged it for me.

Now, the phone died again. It's still within the 30 days return period, but the problem is that I'm not a bell customer. I unlocked the phone and was using it on Sasktel. Now I have no idea what I should do.

Can anybody help me with this? I don't have the receipt.
[Galaxy S I9000 General] Mortify1:
Contact Samsung and mention it failed during an upgrade.
[Galaxy S I9000 General] #1RAGE:
I'm in the same situation except my phone is older. I bought a Bell phone and I'm using SaskTel. I called Samsung (1-888-751-4078). A real person answered (no automated menu) and emailed me a shipping label. I sent my Galaxy S on the 22nd, they received it on the 29th. I'm still waiting. I called back on Friday and the guy fired an email to the repair facility and said he would call me back. I still haven't heard back. Anyway, they should be looking after it. I just hope I don't have to wait too long. SaskTel won't let me suspend my data plan while my phone is away so I just got them to change it to the least expensive plan.
[Galaxy S I9000 General] Alfahmad:
Hi

Does this apply to customers with no proof of purchase

I bought mine from kjj

Can I still call Bell technical support for a replacment? Or I have to open a pre paid account before I call them

?
[Galaxy S I9000 General] dantae774:
3 Weeks for repair

It took 3 weeks for repair and the loaner they gave me was a Nokia N87 or some such crap... Just got my original phone back today, unrooted and relocked with the bell crapware reloaded, but the videos that I had left on the internal sdcard where still there. On a good note the phone seems to work perfectly

GT-I9000M

Bell official 2.2
[Galaxy S I9000 General] akurit:
I sent mine on the 16 got there on the 20th and its been in repair/inspected status since the 20th.

w00t for the slow repair turtle
[Galaxy S I9000 General] #1RAGE:
Purolator dropped off my 9000M today. The letter that came with the phone said the following.

I shipped my old phone to Samsung Dec. 22 and they received it Dec 29. So not too bad but I did really miss my Galaxy S.

Lately I have heard all the replacement phones have been dated 10.11 or 10.12 but mine is in fact 10.08. So it is actually dated the exact same as my old phone. This makes me a little nervous, although the newer phones are still failing so it might not make any difference. The serial number and IMEI number are different. It also came with Froyo 2.2 JL2 installed.

I sent my phone to Samsung in its original retail box and included the battery (even though they told me not to include the battery... oops). The new phone was just in a plastic bag with screen and back protectors, and then inside a bubble wrap shipping envelope. The phone came with a battery already inside. Thanks Samsung for giving my battery back.

So new phone, same hardware date. It has been working really smoothly so far except for the first few minutes after turning on it was so laggy I could barely use it. I'm just hoping it doesn't go kaput like that last one because I really do love this phone (when it is working)!
[Galaxy S I9000 General] balance101:
call bell customer service with the number above

thanks OP

getting a replacement phone and $100 credit back

while I wait lets rage flash...
[Galaxy S I9000 General] Rashar:
Mine was purchased without a receipt as well. I called Samsung who told me I had to take it into the vendor where the phone was purchased.

First I went to a Bell store and they told me to contact Bell Tech support. I called Tech support from that store and they said I had to take it to the store where it was purchased from. I didn't know where it was bought so I asked them to verify where it was purchased. Once I got the info I went into that store (luckily it was local).

Got to the local Bell store, they gave me a number to call tech support because my number is not assigned to Bell and the phone was not activated through them.

I contacted Samsung and just said that I needed my phone repaired because it won't boot up after the Froyo 2.2 update was applied.

The rep asked for my serial number, gave me a reference number and advised me that I would receive UPS labels within 24 to 48 hours.

Note: When I received my phone I had registered it on Samsung's website so they had all my info already.
[Galaxy S I9000 General] haloimplant:
Well after just 3 days at "being inspected/repaired" my phone is now "being processed for shipment to the store". I guess maybe I'll see next week whether it's new, reflashed, repaired, etc... 3 days seems short compared to what others are reporting so maybe they just sent back a new one?
[Galaxy S I9000 General] akurit:
Mine was recieved at the repair facility on the 20th.

Mine today just said.

"Phone is being processed for shipment to the customer."

So we are about in the same timeframe.
[Galaxy S I9000 General] Bax5:
My experience with Bell

Hi,

My experience with bell on this issue was mediocre.

I called to get mine replaced, they said they would, but their systems were down for 3 days. They told me to call back the next day. I did that 3 times (hence the 3 days it was down). Finally they CALLED ME, and confirmed, that i was receiving a new phone in 3-5 business days. I call and confirm the next day to double check. Still good.

On the 6th business day, i wonder where my phone is, there was some bad weather here, so maybe there was delays from the shipping company. I call bell anyways. When talking to the representative i was put on hold for 5-10 minutes. Then he said that the shipment still says "in transit". And gives me a purolator tracking number. I go and check the tracking number, and it says the shipment is in transit from toronto as of 8:04pm, which was when i was put on hold with the agent...

I get the package the next day. and look that it was shipped via overnight air, and the time stamp on the package was correct, 8pm the day before. So the rep that i was talking to must have sent my phone in right there and then and put it on the fastest shipping possible. So... in the end I did get my phone within "7" business days. But had I not called on the 6th business day, i dont think i would have gotten one until i did call in. Good on that rep to send it to me so fast, but bad on bell for not having it ready in the twice confirmed times...

So far the phone is working fine. I had the 10.11 date stamp on it and with JL2 installed.
[Galaxy S I9000 General] Handsome Rob:
Hi,

Had phone less than a week;

Want to be sure; I've rooted, Voodoo lagfix, custom rom'd it. Died while running, not during an upgrade.

Downloading JK4 right now, I'll flash it to show I9000M, then just call them and tell them it was post Kies upgrade.

Anybody confirm this will work? Walk into a store? Call them?
[Galaxy S I9000 General] Deviatorz:
Hi Everyone,

I am in a bit of a situation right now. So far my phone is working well. I have installed Darky's v8.0 ROM for about 2 weeks now. I have seen way too many internal SD failures and I am getting worried. First, I am not a Bell customer, I bought the phone new from craigslist. Second, I got my phone brand new from a guy who works a times telecomm (representative for Bell) and he got his phone from a company draw (I was at his store while he was working). Therefore, I am out of luck in terms of warranty from Bell. I used *#1234# to check my fw and it is on JPY. My phone was a pre 10.08 which worries me the most. I am sure my phone will break sooner or later. I was hoping if anyone knows whether I can get warranty from Samsung or not? If not, I should sell my phone right away while it's still working?

I just uploading a massive 1GB movie to the SD. I think my phone is hanging by a thread right now. For a side note, I went into Bell and asked for a receipt to see if my phone was registered with them and apparently it's not. I started using the phone since October (I was the first to turn it on). Voodoo Lagfix enabled.
[Galaxy S I9000 General] balance101:
so the replacements are shipping from toronto? by purlator

its only the 3rd business day and it says in transit to customer, should i call in for a tracking number?
[Galaxy S I9000 General] akurit:
ya why not.. i did
[Galaxy S I9000 General] balance101:
hi guess I received my phone today called in Wed and got it today

check my update status -> http://xdaforums.com/showthread.php?p=10611803#post10611803

thanks gtg2 for the numbers and steps
[Galaxy S I9000 General] reMer(x):
I finally got my UPS label today. They thought I was talking about a camera, so after the 5th time on the phone with them this week they realized I had a phone. Problem solved.

It would be nice if anybody could direct me as to how I should package the thing

Should I send the battery É

Should I send the whole box and everything that came with it É
[Galaxy S I9000 General] w98seeng:
Send it back in the original box. Keep everything that was in the box, send just the phone. Since they are paying for shipping, put the phone box into a slightly bigger box and stuff it with newspaper. Better safe than sorry.

Ian
[Galaxy S I9000 General] droilfade:
I'm getting a replacement. But when I spoke about the $100 credit he transferred me to the customer care exec. and the customer care exec went, "whoa!! $100 credit. Where did you see this, who told you that? There is nothing like that, Sir, but I will waive off the bill in the period your phone is being replaced. "
[Galaxy S I9000 General] gtg2:
Keep in mind that some people have reported getting the brush off but repeatedly called back to a different rep until they got one who applied the credit.

Who knows.. maybe they've changed their policy.
[Galaxy S I9000 General] htp1498:
i am so pissed, i sent my phone to that quebec repair center from toronto. they sent me back my phone today with a new motherboard. i thought i was suppose to get a new phone. this phone had failed on me once before this so that is two strike already. :mad:

is anyone getting their old phone back with new part or is only me?
[Galaxy S I9000 General] droilfade:
They are sending me a phone first and then i send mine in! I have one more question....If the phone is rooted and then flashed to stock, will they find out and charge you! (I have posted this question on multiple forums and have not yet gotten a good reply....
[Galaxy S I9000 General] akurit:
same as me they say this on my form

Repair: Replaced PBA - NO POWER- SUSPECT BAD BGA COMPONENT
[Galaxy S I9000 General] labellee25:
From what I was told , Bell will not even look at the old phone, It will be boxed and shipped back to samsung so that Bell can get a credit back for it. Samsung is the one stuck with the write off so I would not be to scared of being billed back by Bell. I'm now waiting for my 4th phone and I have not had any problems with them running after me because of flashing it. I have yet to fall on a rep that will give me the 100$ credit thow .. they all say that this is not true.
[Galaxy S I9000 General] haloimplant:
I just got my 10.08 back with "Replaced PBA - lifted pads" and JL2 installed. Running pretty good so far. Installed about 30 apps (~100 MB), recorded a few minutes of 720p video. We'll see how she holds up.

Man, the screen and speed are such a dream compared to the Moto Dext loaner.
[Galaxy S I9000 General] droilfade:
I just got my replacement. Let's say that Bell does not check it but Samsung does. They can find out that I messed with it (Clearly so, because it shows only the I-9000 instead of I-9000m and does not boot up after that- does not enter download or recovery-bricked). Will they then charge or ask Bell to do so??
[Galaxy S I9000 General] zorxd:
New motherboard = almost new phone. They only keep the screen, case and battery. The internal SD is soldered to the motherboard.
[Galaxy S I9000 General] bimmerboii:
Im sending mine in tomorrow. Say I get my phone back with JL2, im assuming it will be locked to bell again? Would it be safe to flash back JH2 just to unlock it?

Edit: Also, would it be better if i bring the phone back to the bell store i bought it with? I live a couple blocks away from the store I bought it. Or would it be better to call? (as suggested in the first page)
[Galaxy S I9000 General] 420SYN:
I9000m replacement

Last night I was applying a lagfix after updating my custom firmware and it failed. I then booted my phone to find that it wouldn't boot. Recovery mode gave me can't mount sd... So I called Bell read off the error he then without hesitation he put in a replacement order and credited me 100$. The only problem is that the phones on backorder but at least I got the credit.

Edit: Not even a day after calling bell for a replacement I went to bell.ca/warranty and it says that a replacement phone and return packaging has been sent to me even though they said it was on backorder, let pray it gets here soon, being phoneless sucks.
[Galaxy S I9000 General] gtg2:
In theory no. If Samsung is right (and to be believed), JL2's secondary bootloader is the 'fix' to the corrupt sd cards. Besides, while not rocket science, flashing back to JH2 is a bit of a pain.

Apparently the unlocking method described here works find (I've never tried it).

http://xdaforums.com/showthread.php?t=906255

The reports I've read suggest that people are being turned away at the stores. Call the number and describe the issue you're having.
[Galaxy S I9000 General] jdrom:
Well my phone has finally been delivered to the repair center. Since I'm with Virgin Mobile, no direct replacement for me :(

Took them 3 weeks to send me the loaner phone and return packaging for warranty. Let's hope that it doesn't sit in the repair center for too long...

This HTC Legend is super slow and laggy. And I thought the SGS was laggy at times, but this is far worse. It's a consistent lag.
[Galaxy S I9000 General] EddieLND:
I called bell today after my phone died this weekend; I managed to get it working by flashing JL2 then speedmod kernel on it, but it's still showing as blank internal sd and all that good stuff.

I obviously didn't tell them that, and pretended that it failed upgrading to JL2 on Kies. She got me to do the 3 button download mode and I pretended to do that, then told her it worked and that there was a yield sign and the android dude with a mop, then she said that they'd ship me a new phone. I didn't get a mention of the 100$ credit, I guess I should have asked for it.