yashsingh1/xdaforums huggingface dataset:
[Captivate General] jcollake:
Sadly, I had a device affected by this issue.

The IMEI numbers in the release are WRONG, which may be why AT&T it sometimes bungling the support with regards to this issue (they sent me a new battery the first time).

My production date was before the date indicated. I don't want to open back up the shipping back box, but my original purchase box has 8/18 written on it near the UPC. Nobody is gonna write an old date. Further, I believe this was the FIRST batch of phones that went out, as it was the last one at that store. I am too lazy to go find my purchase date, but it was quite a while ago too, so... I'm definitely in the date range, but not IMEI range.

**This was further CONFIRMED by another affected user as we conversed in another thread.**

Anyway, IMEI numbers wrong. Date may be right. New device has not shut down .. at least not yet. All good.

I am bothered by Samsung's recommendation to continue to sell that inventory, instead of recall it. However, it is not surprising for a corporation.
[Captivate General] mark_20:
Finally got several new phones

So after getting an empty box from AT&T, then having to go to FedEx to pickup the replacement as they did not want to deliver it today, I found I had a phone that was significantly worse than the one I started with. My original phone shut down 4-5 times a week, the new one shut down 4-5 times an hour. So after a heated discussion with AT&T they replaced the phone with a new one, which so far has been fine.

A side note, the GPS was pretty darn good out of the box on both of the replacements. They could both track me accurately in overcast skies while driving, with 10 meter accuracy for most of the way. I never saw Searching for GPS on either. And this is with an out of the box JH7 Captivate. The GPS looks more and more like a hardware problem that Samsung is trying to correct in software to me.
[Captivate General] psloan:
my second replacement that is older then my original just had it's first random shutdown. After only the second full charge. I am very disappointed as this phone seemed to behave better then original in a couple ways. I guess I go into the service center tomorrow and try a third phone.

--pat
[Captivate General] pc103:
Not for nothing a lot of these comments overlook the IMEI structure guidelines set out in

IMEI Allocation & Approval Guidelines

: PDF document explaining IMEI in detail from GSM Association. Namely, the 1st eight digits are a TAC code, followed by a 6-digit unique serial number.

The TAC code portion begins with a 2-digit organization code (issuing body) and so is not sequentially numbered within any manufacturing run. Serial numbers (digits 9-14) are assigned by the manufacturer and the 15th digit is a check digit derived from the preceeding 14.

To make matters worse, the IMEI analyzer at imei-number com /tac-list/ shows the subject IMEI in the memo to be a SGH-I917.

I don't doubt the authenticity of the memo, based on reading this entire thread but I would love to know how AT&T can isolate affected handsets based on their apparently creative use of IMEI as a reference.
[Captivate General] aalh:
Well I got back with my replacement from radioshack today

the store I bought it at was out of them but sent me to another in town. I got a

351...6209

build 1007

it has already shut down 5 times in a row

I think all the shacks will have thesame old stock in my area

How do I insure I get a new, new one
[Captivate General] CoreyC:
Is it really just the last 4 of the IMEI that we're supposed to be looking at? I ask because my last 4 are well above the listed bad range and powers off a couple of times a day.

IMEI: 3518xxxxxxx8969

Build 1010 Rev 0.4

Manufactured 11/01/2010
[Captivate General] Athailias:
Looks like I am about to get my 3rd captivate. This will be my second warranty replacement. I just got off the phone with AT&T and they are sending me a new phone for the shutdown issue based on my imei number.

351863040661205 was my original and this one is 351......2456

and for those asking about refurbs, the rep knew this was my second phone from warranty and they still replaced it.
[Captivate General] Clienterror:
Just sharing my experience with this. Went into a corporate store and as soon as I said "I bought my captivate on launch day and it randomly turns off" she goes, yep we know about the issue and gave me the support number to get it replaced. So I called the number and told her when I bought it and my IMEI. Then said I did a master reset and cleaned my battery contacts and it still random shutdowns. She didn't bat an eye at replacing it, free shipping shipping for 7 day shipping or $2 for 2 day shipping. It was way easier than I was expecting.
[Captivate General] LBCaptivate:
Build 1012 up time 145 hours so far.
[Captivate General] Ethere:
Got my new (to me anyway) Captivate and it the IMEI number is actually lower than the one I had before. So far, working perfectly. I've only rooted it, and removed the AT&T BS. No custom roms at this time. 64 hrs of uptime at this point without a shutdown. Hopefully I won't have to call AT&T again to get another replacement.
[Captivate General] evosky:
i used to have the random shutdowns (about 2 weeks after getting my phone new during the first week of release). i then installed Captivate Keep Alive, which i used for about 2 or 3 months, and it worked great, kept the phone from going into standby mode for too long at the expense of loading up a ton of applications and draining my battery. so i uninstalled CKA a couple of days ago, and it seems like the phone stays alive just fine on its own now. weird.
[Captivate General] Razzman:
New guy here, registered to post as i'm having the issue. Just got the Captivate eight days ago and today it's shut down twice, not rooted. I did the update a few days when prompted to 2.1 update 1 / UCJH7, IMEI of 4748. Guess i'm calling cust support for a new one. :(
[Captivate General] Clienterror:
If your within 30 days you can just take it to a corporate store and exchange for a brand new one. If you warranty it you'll get a referb, which is basically the same as brand new but given the option why not get a brand new one?

Sent from my SGH-I897
[Captivate General] Razzman:
I am returning to place of purchase. In fact i called them to insure they have a new unit not in the affected IMEI range which they do and are holding for me.
[Captivate General] kfeltes:
Figure I would share my story. I called AT&T support Dec. 18 and they tried to tell me I had a battery problem. It took 35 minutes of convincing, but they did send a new phone (refurb). It came flashed with JH7, so I'm guessing some things were done to it as I've had it for a week or so now and it hasn't shut off once.

I'm very happy now. My original cappy was 6389, and my new one is older than that so I'm not sure if I'm going to have the problem in the future. My original cappy would power off multiple times a day, regardless of settings.
[Captivate General] Razzman:
Well i took it back and got a brand new one, last four of 6411 so we'll see what happens with this one. This one has 2.1.1 / UCJF6
[Captivate General] chinesedevil:
my rogers captivate started to had be random shut downs too, did a factory reset and was able to get 90 hours uptime before it did it again. got rogers to send me a replacement. hopefully it will work.

My phone was build 1011.
[Captivate General] dabuddha:
Got a third captivate today, build 1007 even lower imei number, but so far the gps is better than the last cappy I had, we'll see how the shutdowns go.

I'm in the same boat, is it a more whiteish sticker with all the information seems to be smaller?
[Captivate General] andars05:
I have a near release date Captivate that falls within this IMEI range. I haven't experienced the standby death yet. It did shutdown one night while on the charger, but I think it was related to a kernel bug.

The memo mentioned that all within the range could potentially experience problems. Should I attempt to get AT&T to replace it with phone not within the listed IMEI range, or do you guys think it should be alright?
[Captivate General] aalh:
some info on IMEI's

I will post a link to where I got this (gsm-security dot net) as soon as I am allowed

The Structure of an IMEI Number

IMEI numbers either come in a 17 digit or 15 digit sequences of numbers. The IMEI format currently utilized is AA-BBBBBB-CCCCCC-D:

* AA: These two digits are for the Reporting Body Identifier, indicating the GSMA approved group that allocated the TAC (Type Allocation Code).

* BBBBBB: The remainder of the TAC

* CCCCCC: Serial sequence of the Model

* D: Luhn check digit of the entire model or 0 (This is an algorithm that validates the ID number)
[Captivate General] GreenWolf70:
Called ATT Handset Support on 28 DEC about random shut downs and they sent me a remanned phone with a lower IMEI that arrived yesterday. Called today and asked if the remanufactured unit had the hardware upgrade to fix the problem. They did not know, so I referred them to the 20 DEC 2010 Press Release. They searched their database and could not find it, so I read it to them over the phone. Well, to make a long story short, they are an outsourced support company and ATT had not informed them, or passed the message to them, about the Captivates, so they are sending me a new phone (probably another remanned phone) with a IMEI later than 6 NOV 2010.
[Captivate General] flo7002:
I've had my cappy since July, and today was the first random shut down, although the GPS always sucked. After seeing this thread I decided to give them a call, so now they're sending me another unit. Sounds like it's going to be a refurb, but at least it will look new cause my current one is a little scratched up...
[Captivate General] tmanonyx:
Can you post the number to call? Called AT&T they stated that they never heard of the problem.

Thanks
[Captivate General] jonnyg1097:
Those that are on rogers were they willing to do this without issue? Because mine is under the number too.

And was this posted on a website somewhere or a site where I can get more info on this?
[Captivate General] chinesedevil:
I called them yesterday but I was within 30 days, so the tech promissed to send me a brand new one immediately. I'm waiting for it right now. I just told him my phone turned off randomly (it always does it at 72% bat now, before I did a factory reset it would do it quite randomly 1-2 times a day) and he said they'll send me a new one.

Hopefully my new one is fine, but you can call them and see what they can do for you, if it's really turning off and crap im sure they can help you out. Otherwise complain and get discuonts or something lol.
[Captivate General] Boodah:
I'll be curious to see what happens, I called tonight and got a replacement coming to me because I, too, am experience random shutdowns. I was also within the 30 day period so they didn't even bother making me try anything, they're just shipping out a replacement.
[Captivate General] twilightwolf90:
I can say that I successfully and painlessly got the replacement. Some things that helped me:

Even though I bought the phone through Amazon.com, I walked into a DSC (Device Support Center) location and had them replace it on the spot. They were familiar with the problem and just checked the IMEI on the old phone and the new phone to verify everything. I also had a referral form from the AT&T sales location filled out.

But the DSC's seem very helpful and quick. I walked out with the new phone, and no random shutdowns. Period.
[Captivate General] jonnyg1097:
Good to know they are replacing some, it was weird how just after I started hearing about this the phone started doing it. I was planning on going to a rogers anyways today so ill see if they can do it for me.
[Captivate General] lskohn:
In the US, from AT&T's website 1-800-801-1101. If that's the number you called, you may have just gotten a clueless CSR. Try again.

I'm too new to post the link to the website page :( but in phone/device support, look for the link to "How to replace a broken phone?"
[Captivate General] psloan:
My second replacement from batch 1009 has started shutting down this morning. 3 times now. Took a couple days for it to start. :(

ATT has not removed the troubled phones from the replacement pool.
[Captivate General] bb6vtec:
I'm having the exact same issue with one of my Captivate purchased early November 2010. Its has been powering off by itself as soon as I powered it on. The phone is basically useless at this point as it won't stayed powered on less you keep tapping the screen.

Called AT&T Support and they would able to locate information stating this is a known issue but since I've purchased the phone through store that I'll have to go down to wherever I've purchased from to get a replacement. I hope BestBuy Mobile won't give me any trouble in getting it replaced.

Wish me luck!
[Captivate General] Athailias:
So I was pretty happy about how quickly AT&T replaced my phone, however the phone they sent me was within the list of bad phones and this evening when I woke up to the sound of my kids getting a bath I realized my alarm hadn't gone off and my phone was powered off with a full charge. Beware of AT&T replacement phones.
[Captivate General] id10terrordfw:
I walked into the DSC in Hurst, TX and told them I had this problem. Took 3 minutes of waiting then they handed me a 1007 batch replacement with no questions asked. The only real reason I went in was a small chip in the plastic near the charging port. They didn't even ask about that. That was on Monday, no issues so far with random shutdowns and GPS seems ok. It did come preloaded with JH7.
[Captivate General] didadi:
I think I'm in soup. :(.. I bought the phone brand-new on CL. There seems to be a big headache with this damn phone...Shuttig down multiple times on me... Is there anyway to get a replacement? Your help will be highly appreciated. ATT doesns't care bcoz I'm TMo customer. Contacting Samsung hasn't helped me so far.
[Captivate General] cesarp209:
where did this come from? i called a samsung rep. and he said hes never heard of it, and to call att.
[Captivate General] leo5111:
to anyone who is outside their 30 day window,only able to get refurb consider moveing to a custom rom, you have nothing to lose if putting the custom rom kills the random shut down crap for you, great. if not flash it back to stock and roll the dice on another refurb. mine pulled the random reboot crap at least once a day the 8 days i had it,got a refurb, same **** differnt day :rolleyes: i said screw it and looked into a custom rom for it someone suggested 1, i got it installed, the custom rom made the stock one seem like warmed over dog crap, runs MUCH quicker&prettier then stock to me, and for like 9 days so far mine hasnt done anything funny, comes out of sleep normaly, no random shutdowns, no lockups, this rom everything seems to work,bluetooth works, WAP works. i honestly havent seen any bugs yet&the bugs that have been reported by others patches have been put out to fix them, the rom is cognition "FROYO" 2.3 beta 8 im running it, before someone pulls out a flame thrower its just a opinion, it took a little work but im happy with my captivate now :D
[Captivate General] didadi:
Was using Assonance 5.2, did not work. Frequency of shutodowns was more than stock. F&*ing stuff...Called Samsung and they are sending me a label to ship it to Plano and get it checked. *HOPING* to get atleast a better refurb,and try another ROM....I wonder,whats in their heads...$hit.
[Captivate General] domin8:
saw this thread and took my launch day cappy in to the DSC location near me and they changed it out within 5 minutes no questions asked. The new one is 1008 and still falls into the affected numbers but i'm going to give it a shot. at worst, since i know they will swap it out i am thinking of it as an 'extended warantee' lol
[Captivate General] cesarp209:
could you tell me how you did this? i called and they are sending me refurbs (i called just today). i dont know how to prove that its real.
[Captivate General] finalrequiem:
I used the memo and got mine swapped out. It's a refurb and it's actually in the "bad" date range but it hasn't shut down once and the GPS is GREAT, and not just relative to how awful it was before. Locks in just a few seconds and tracks me w/in probably less than 10 ft, driving down the highway. If it DOES fail, I'll throw a fit for a brand new one but I'm happy for now.
[Captivate General] bb6vtec:
Got my effected 3 month old Captivate replaced by Best Buy mobile after I inform them I what AT&T rep told me about the known random shut down issue. Since all 5 new stock they have are all within the defected IMEI range I denied the replacement and was offer to pick any other phone as my replacement. I will just need to pay for the differences in price. I end up picking the iPhone4 since there is no better Android phone AT&T carry at this time. This sure make my wife happy as this is what she wanted to begin with so I guess it’s a win win situation for me. Now I can have my wife get support from Apple store when she is out shopping and not bothering me on her Android. Kids are even happier as they won’t have to fight over the ipod touch anymore now both iphone4 and iTouch has the exact same apps after syncing with iTune.

I am sticking with Android myself since I have no issue but would sure love to have the 2.2 update soon.
[Captivate General] leetpriest:
Went to 2 different corporate stores and got told to pound sand and call the warranty center.

Not a single DSC within 100 miles of where I live.
[Captivate General] Razzman:
As stated earlier mine did and i returned it to Best Buy and they gave me a new one. Out of the imei range but still build 1009. So far so good.
[Captivate General] Athailias:
I am being sent my 4th phone now. I decided to let them send me phones over and over until a new shinier prettier phone comes out on AT&T.
[Captivate General] M0rra:
What is the best way to exchange my device?

I have Captivate with random shutdown issue.

My device was manufactured before November 6, 2010 and IMEI is in problem range.

I bought my device via eBay and I don't have AT&T account.

I don't live in US. Next week I will be in US.

How do you think, will they exchange my device if I come to AT&T service centre?
[Captivate General] jeff.leonard:
I elected to do the replacement by mail for both mine and my wife's phones; I didn't feel like going to the DSC an hour away. They are doing the express shipping for free for both phones.

The one thing I didn't think of is am I likely to lose my three button combo with the refurbished phones? Can anyone confirm the status of the combo with either new or refurbed phones?
[Captivate General] Athailias:
I am now on my 4th captivate. I just got this one today around noon and it has the imei in the bad range. I am going to just put at&t out of business with shipping costs I guess...

I was able to induce the shutdown problem on my last phone by charging it to 100% and then unplugging it and letting it sit idle for several hours without use and it would just shut off on its own sometime during that period.
[Captivate General] Uppsala9496:
Made an exchange last night. Received one in the bad range, but it seems to be working fine.

My wife has one in the bad range and it has no shutdown issues. As a matter of fact, it says it has been up and running for over 1,500 hours now.

The exchange was painless. Told them it shuts down constantly, and 20 minutes later I had a 'new' phone.
[Captivate General] TexUs:
I had a launch phone with no issues. I did a warranty for a new one (GPS).

The warranty one has shutdowns but it's in 8000+, and the date on the sticker is 1010.

What the heck... I've tried two custom ROMs, the only other thing I figure I could try is a stock ROM but if it does it on BOTH custom ROMs my guess is it'll probably do it on the stock ROM too because this problem seems like exactly it (IE, I haven't used it in awhile (it goes into standby), and when I pick it up- it's off).
[Captivate General] Fyl3000:
Build number???

My phone is in the date range listed but the last four digits of my IEMI are above however the last 6 digits make it lower which as I understand it makes it an earlier phone. The example of them showing the last 4 digits I think was just to show the CS reps how to count backwards... :-)

Anyway, I keep seeing people talking about a build number 1007, 1008, 1010, etc. But when I look up my build number in the settings/about phone it says Eclair.UCJH7 not a four digit number. Where do I find this build number that everyone is referring to?

My phone has only turned off about 6-8 times since August 2010, should I even worry about trying to return it?

My GPS however is about as awful as they get, do the refurbished phones have better GPS?

Thanks.
[Captivate General] reinbeau:
It's underneath the battery.
[Captivate General] jfclk33:
I would definitely get it replaced. Mine only shutdown twice since october, but I went to the warranty center on January 1st and got it replaced. The GPS on my replacement is definitely better. I can even get a lock inside my house, which would never happen before.
[Captivate General] LightningGA:
Exchanged my wifes captivate today at radio shack which is where i bought it on Dec 23. They of course have never heard of the random shut down issue and find nothing from att or Samsung about it. They replaced it with another one that is still with in the random shut down range. Guess we'll see what happens. Next step might be to call att and see if i can get it exchanged for a new one. I refuse to take a refurbished one since its only a few weeks old.
[Captivate General] danielruiz35:
Guys, actually all you have to do is go to the Corporate Retail Store (No authorized retailers) and say: Guys, someone in ATT told me about this article in one of your systems; MYCSP (Say it just like that) and search for this article ID: myc_spt_iss_wid_sam_189047 (make sure the rep types in the whole article ID on MYCSP system and they will see the same article)

After that they are in the obligation to exchange the device to you, if the new one comes with the same problem (Matching the IMEI's last 4 digits) they are also obligated to exchange that one until you get the one that is not within the range !

Good luck to all, i got mine exchanged yesterday and now its at 6690 (IMEI Range, out of the issue)
[Captivate General] Fyl3000:
Just an update if anyone is interested. If not, then ignore this.

I did go and replace my phone today. I tried going to a Corporate Retail Store and showing them the memo where it says that the Retail stores are to replace the phone, hoping I would get a new one. But they sent me to the DSC and they gave me a refurbished one. However the GPS is now very good, as good as my wife's iPhone 4. My Tracks showed it not more than the width of the road away from our actual position on a 100 mile trip at 70mph. I could deal with the rare shutdown (for me) but the GPS was really bugging me and this refirb seems to be much better.

The IEMI is still in the "bad" range but they told me they could not do anything about that other than tell me if it shuts down also to bring it back again.

I guess they are now aware of the memo because all I had to do was mention that it shuts down and they immediately replaced it, no testing, no questioning, no hesitation.

Build number is 1009 now, it was 1007 on old phone.
[Captivate General] cesarp209:
whats the MYCSP? i dont want to sound like a retard when i tell them to type it in and not know what it is. lol