yashsingh1/xdaforums huggingface dataset:
[Captivate General] rickneworleansla:
I havent been around here in a while so I thought I should update this. This shut down problem was driving me crazy. I was about to abandon the phone completely and get a different one. The repair done by Samsung resolved the issue. I had to specifically tell Samsung support that I was having the known shutdown issue that everyone was reporting about. I also had to give them my IMEI number. It is now 100% working since the repair. I have not had a shut down since getting it back from the factory. This was a hardware issue. See above for official email sent to me by Samsung. I was lucky that mine was still under warranty. My advice if you are having the issue is to send it in! I am still using my captivate as my daily phone to this day and I now love it. I've been running several different custom roms lately and love it even more. CM9 is great. That is the OS this phone should have come with.

:good:
[Captivate General] joeybear23:
That's the water damage indicator.

If it was missing or discolored, you could not get an exchange.
[Captivate General] avgjoegeek:
Yuck.. I keep putting it off but I will need to go to the AT&T warranty center and ask for a replacement.

Received mine back in Sept - IMEI # starts with 351

Build 1008 rev 0.06

But maybe the shutdown issue will go away....? Just haven't had much confidence is all.
[Captivate General] bts0uth:
If i bought my phone on craiglist can I still call AT&T and get a replacement? My phone is in the bad range and I wouldn't mind a new phone
[Captivate General] arthur568:
Did you talk to AT&T rep or Samsung rep? I just talked to a Samsung rep and he claims that no such press release exists...

Also, did he mention anything about whether you would get a new or refurbished phone? and how long the process would take?
[Captivate General] mark_20:
AT&T, and they are handling it as a regular warranty replacement. This means the phone will be "like new", or either new or refurb depending on what they have in stock at the time.

Also, if that bulletin is legit it is an internal product bulletin not a press release and they would probably not confirm it as it would leave Samsung with a large and costly field recall. They did no troubleshooting, and just agreed to replace the phone.
[Captivate General] dmnall:
Well mine has 5342 and does not have the shut down during sleep. It did shutdown when I was charging a couple of times. I am not going to worry as my phone is fine at the moment.

HTH,

Charlie
[Captivate General] YoungGun821:
All I know my phone has a build date of mid July and I have never seen it shut down on its own once, so far..
[Captivate General] BigCat8:
So can anyone clarify what exactly I should be doing based on the release? Should I be contacting AT&T for a replacement, or Samsung? I'm outside the 30 days by a wide margin, but I kinda gathered from the release that AT&T should be able to assist me. Is that accurate?
[Captivate General] sob33316:
It would seem they missed a batch. Mine ended in 7813 and just returned for the same problem. More to come from them i am sure when more do this.
[Captivate General] philoso:
IMEI numbers

OP said 352982040855394 or lower

IMEIs manufactured before November 6, 2010: 352982040855394 or lower - 5393, 5392, etc.
[Captivate General] Scott_S:
But what were your first 3 digits? The OP is misleading at first glance...

352xxxxxxxx5394 or lower

so if yours was 351xxxxxxxx7813, it would fall into that range, as I read it.
[Captivate General] born_fisherman:
My last four is 1524 and have only had a couple random reboots when using an i9000 rom..

Not sure I would want to flash to stock and get another new refurb with a later build date risking not having the 3 button recovery...

I've heard the newer builds have better gps from stock, but this isnt 100% gauranteed.
[Captivate General] sob33316:
3518xxxxx7813
[Captivate General] jsuresh:
Has anybody got to exchange their device in store? I am afraid to walk into the store without credible proof of this press release.

My IMEI: 3518xxxxxxx7834.
[Captivate General] mobileseq:
Mines 3518 but havent had any random shutdown issues since a month. Last four is 0781. Not sure which one the first or the last, either way its below that.
[Captivate General] mark_20:
The stores will not normally exchange a phone after 30 days, and refer you to the 800 number for a replacement. They can make exceptions but those tend to be rare.
[Captivate General] Brad2021hk:
My phone was in the 351 range and experienced random shutdowns when the battery was below 70% charged.

I got my phone through Amazon Wireless. Called them, they knew about the issue right away, but couldn't replace my phone. They recommended calling Samsung. The call to Samsung was a poor experience. Level 1 tech wanted me to do a bunch of the basic troubleshooting, so I skipped to level 3. That guy told me he could arrange a repair...7-10 days without the phone. I went to the AT&T corporate store. They sent me to another service location a mile away. The service tech found the release and immediately replaced my phone. Unfortunately, the new refurb also falls in the bad range.

I'm going to stick with this one until it exhibits the issue.
[Captivate General] sob33316:
I got my phone in sept. I called att 10 days ago (well after the 30 days) and went through their troubleshooting. This included a master reset where i would do it and they would call back in 2 days to see if it had shutdown. It did shutdown and mailed a replacement to me and sent the other one back in the mail yesterday.

It was a very smooth process. They say the customer service isn't good, but they were good, prompt, and even called when they said they would to see if the master reset worked.
[Captivate General] Scott_S:
This may be a dumb question, but...have you had the problem?

Credibility of this memo shouldn't be an issue, unless you're wanting to premptively replace it.

If the phone is bad and you're under warranty, then...

I replaced my original phone in-store, within my 30 days, about a week and a half ago, well before this memo came to light.

I told them it was starting the shutdown issue, of which they claimed no knowlege, of course, but they did indeed replace my phone.

My replacement phone is a 351xxxxxxx7623, hasn't had problems yet.

From what I understand of the memo in the OP, it's not necessarily going to happen with EVERY phone in the range, and this is evidenced by some posters earlier in the thread who have numbers in the range, but haven't had a single problem.
[Captivate General] Richy_T:
I never had any problem until a week ago and I had the phone since September. I think if it were me, I'd be looking for a pre-emptive replacement.
[Captivate General] p0l0g1rl:
My first one had the shut down problem, manu date 10/11/10, imei 351xxxxxxx7029 within 3 days, and so I exchanged for a new one. My new one is manufactured on 11/8/10 (only 2 days after the date), but the imei is still in that range (351xxxxxxxx0928). I've had the new phone for 2 days and it has not shut down yet. (*cross my fingers*). Should I exchange again as I am still under 30 days?

I am confused, as my imei is under that range, but the manu date on samsung website says that it was made after. How is that possible?
[Captivate General] socalledsin:
I saw a couple posts from people who didn't buy their Captivate through ATT and just wanted to share that I finally got fed up with this issue and called ATT for a replacement and had zero problems getting my eBay purchased Captivate swapped out. They were extremely nice and this has sold me on ATT customer service. Refreshing coming from Tmobile and their abysmal outsourced garbage.

For anyone about to call, they will run you through a factory reset and possibly set up a time to call you back to see if it solved the issue (we all know damn well it wont and just delays getting your swap). Play along and let them set up a call back while you slip out your battery, then near the end of the call surprisingly inform them it just happened again and power it back on. The loud annoying startup sound really sells it lol ;)
[Captivate General] Scott_S:
Since my last post, I went to Samsung and looked up my date of manufacture as well... 11/27/10... after the 11/06/10 date, yet my imei# is 351xxxxxx7623.

So something isn't jiving in the memo, either we're interpreting it wrong, or something, because...

Imei# falls in range, yet the date of manufacture of imei# is past the date range.

Only thing I can think of is that imei#'s are not necessarily issued sequentially, as this memo would lead people to think. I don't know for sure, but that's what it looks like based on the variance in imei#'s/dates people are posting.

I am personally going to go with the date of manufacture as being the more accurate indicator, until clarified otherwise.
[Captivate General] joeybear23:
Perhaps it is a refurb and has a remanufacture date...
[Captivate General] qwertyaas:
Bought my phone in August.

Right now it has an uptime of 591 hours, 44 minutes...

Edit: Just saw my IMEI is higher than that. Hmm..
[Captivate General] Scott_S:
Well mine has similar imei#/mfg date "discrepancy" and I know for a fact it was a brand new replacement, so confusion remains, I guess.
[Captivate General] carhigh:
We have 3 captivates,

Phone 1 which is only a month old has good imei and correct baseband

Phone 2 has lower imei but good baseband

Phone 3 has higher imei but bad baseband.

Does the start of the imei matter? They don't all have the same start as the one listed in the doc.
[Captivate General] Scott_S:
My guess is that the imei# doesn't, at least not as much, as there's too much variance in what people are posting in regards to imei/mfg date/problems-no problems, etc.

Clarification about this issue/memo/OP would really be nice.
[Captivate General] martygavr:
After Flashing many different rom's and causing kies to say unregistered device I flashed back to stock took it to the ATT Warranty center they plugged it into a test

computer after about 20 min they told me my phone was defective and gave me a replacement still has low a IMEI number but now my GPS works great fast lock and accurate no big blue circle and turns when I do ....
[Captivate General] psloan:
How do you find out your manufacture date?

Mine starts 35186 ends with 2713

1009 rev 4 batch

It shut down 3 times yesterday and pretty much once a day for the past couple weeks.

Going to the ATT store today.

--pat
[Captivate General] Scott_S:
Go to the Samsung site and register your device by entering the imei# where it asks for it, and it will tell you the mfg date.

That's one way, there may be others.
[Captivate General] martygavr:
The ATT store refered me to a warranty repair store they would not exchange it where I bought it because it is 4 mo's old
[Captivate General] kegobeer:
Just call the AT&T warranty department and they'll send you a replacement phone. The entire process takes about 10-15 minutes.
[Captivate General] accinfo:
What's the easiest way to get it exchanged?

i tried calling att's warranty department, but that would require me giving them my phone number.

but i don't have att's service. Should i just go to the warranty repair store and get a replacement? What do i have to bring? (i bought it off from ebay, i have the box, not receipt)
[Captivate General] eyekyu:
0301, so i could walks into at&t and they should switch out my phone?
[Captivate General] qwertyaas:
Good luck with getting it replaced then. If you have no receipt and no AT&T service, you probably have to really luck out to get them to assist you. :(
[Captivate General] Scott_S:
Are you within your 30 days? If you're past it, then it's probably the warranty replacement center for you.

You need to read the OP a little farther past the first part, which is the poster's "summary," which I think is a bit misleading.

There are other things to look at... your phones date of manufacture, the first few digits of your imei#, along with the last 4. There's a bit of confusion, at least in my eyes, which earlier posts in the thread will show you.
[Captivate General] accinfo:
actually i found the receipt, but the customer is linked to someone else. Like i said, i tried calling the warranty service line but they require us to input our phone number, but since i don't have an att phone number, i don't have the att's phone number. so i should just present the receipt at the warranty repair center?
[Captivate General] matt310:
From this "press release" on page 1:

Date Published: December 20, 2010

Manufacturer(s): Samsung

Model(s): i897 (Captivate)

Issue Type: Informational

Issue Summary

AT&T and Samsung are working together on a power off issue on the Samsung i897 Captivate. There is a small group of Samsung i897 Captivate devices which may experience power off when in standby mode. All devices manufactured after November 6, 2010 should not have this issue. Most customers are not expected to see an issue, however the following IMEI range could potentially have the issue and AT&T and Samsung want to ensure these customers have the best possible experience and quickly address customer care inquiries should they arise:

IMEIs manufactured before November 6, 2010: 352982040855394 or lower - 5393, 5392, etc.

I went to http://www.samsung.com/us/support/account/regist/

and typed in that IMEI and nothing came up. I then entered in mine and it told me the manufacture date was 9/11/2010.

What this tells me is that the IMEI in the 'press release' is bogus. I also have written down the IMEIs of all 4 Captivates I've had over the past six months, exchanged or swapped for various reasons, and they all started with 3518 6304 and then the unique serial number which has been different on each one.

So, this may be a real release without an actual IMEI range, or it's totally bogus, or I'm completely reading it wrong somewhere. If the latter, my apologies for that, but as far as I can tell the numbers for the Captivates I've had only differ AFTER the first 8 digits (3518 6304).

Anyone with an IMEI that doesn't start with those numbers?
[Captivate General] p0l0g1rl:
As far as I know, it is not refurb. I asked radioshack to make sure and the guy said it was brand new. But I guess I could never be sure. I guess I'll just cross my fingers and hope it doesn't start to shut down randomly.
[Captivate General] FIREONHIGH:
you send in defective phone, they send you a defective phone,sounds like our government ,and the private organization known as the federal reserve,W.T.F.U.
[Captivate General] newter55:
For those with question regarding the correct date of manufacture, I would suggest using sgs tools or entering the dialer code to enter service mode, (2) version info, (2) hw version, (4) read cal date. *#*#197328640*#*# is the code. Mine shows a date that differs from the date which samsung says was the manufacture date by about a month and I would be curious if others who got a refurb also show this variance or if the "refurb" changes the manufacture date.

edit....checked my daughters (which is still original new from att phone) and the dates are within 3 days
[Captivate General] latria:
cognition, anyone?

My IMEI 3518xxxxxxx7005 and I get random shutdowns. I got a refurb device that had cosmetic defects and took that into ATT to get a new device. Just weeks after getting the new device (with stock 2.1) I had shutdowns when the phone was sleeping if the battery was at 100% or 99% but never any after that. I flashed a leaked version of 2.2 to my phone and didn't have a problem for almost two months. Then I flashed cognition 2.2beta9.1.3 and this past week I've had random shut downs on anything under 85% battery life when the phone sleeps (5-10 times a day grrrr). I'm currently using captivate keep alive. I'm going to try a different version of cognition when I get home because my baseband is I6.

My main question is anyone using cognition and problem free after experiencing random shutdowns? What version are you using?

Thanks!
[Captivate General] reinbeau:
My number is much lower, 3135, and yes, I've had an occasional shutdown, but I've ignored it for the most part. The key here is this phrase:

That would mean if you have a lower number plus you haven't applied the OTA update - I have to say since the update the shutdowns are almost nil, now that I think about it.
[Captivate General] LBCaptivate:
My shut downs did not start until after the update. I am just debating on getting a refurbished replacement or sending my phone to Samsung to be fixed. Refurbished phones only have a 90 warranty from Samsung..
[Captivate General] dspsaab:
Samsung Captivate - Auto Shut off / Shut down fix.

Here is a semi-fix. This trick will prevent your phone from shutting down but will decrease battery life somewhat.

1. Download "Load Monitor" from the Android Market.

2. Once installed, open the Load Monitor app.

3. Click on the Menu Button and Select Preferences.

4. Check the following Items:

* Add Notification

* Auto Start

* Wake Lock

* Only screen on

5. Go to "Update interval" and select 5 Minutes.

6. Although the Auto-start assures the app runs everytime you reboot your phone, if it ever shuts off, start the app manually; though you should haven't to do this step too many times.

Load Monitor keeps your phone from shutting down by preventing suspend via wake lock setting and by actively monitoring your load, the phone is always doing something. The main reason these phones shut-off is due to the processor going into suspended mode whenever it is not being used much and then it shuts off once it hasn't been used long enough. This trick worked for me, can't guarantee for everyone but a very good chance it will work.

Please visit, "mysmartphonenews.blogspot.com" to support my blog.

Thanks!
[Captivate General] Ditzer:
Just to post my experience. My captivate has powered off on me a few times but it wasn't terrible. IMEI starts with 3518 and ends in 0732. It was made in october I believe. I got it November 11.

I saw this post and decided to give them a call.

It took less than 5 minutes for them to give me the option of sending me a new phone or picking one up about 5 minutes from my work tomorrow. It took way longer to get the stock rom back on.

Hopefully this will resolve the issue for me, but overall I was expecting way more od a fight from AT&T. Im pleasantly surprised.
[Captivate General] vksf01:
Hi Ditzer,

Which number did you call? Was it the warranty line?
[Captivate General] JohnnyDanger:
Im thinking about calling cause my phone has the problem occasionally and I have the appropriate IMEI number. But, this is my issue. I did something I warned my friend against, then he did it, and then I stupidly did the same thing. I did the GPS fix (removing white portion from back cover and bending antenna clip up) but like I warned my friend not to bend the antenna too much cause it will snap, I did just that. So now the spring like antenna under my back cover is broken. I wonder if I could still get a new one and if they would even notice. What do you guys think?
[Captivate General] samven582:
yes which line did you call?
[Captivate General] jswclw:
I just did a warranty replacement this past thursday. Based on what I saw happen, I doubt they would notice. But could they come back to you later, I'm not sure.
[Captivate General] smeltn:
Bought mine on launch day. My numbers fall into this category. I have had the random shutdown, but only once or twice since owning the device. I am really thinking about taking it in for exchange though, for 2 reasons. First off, because now I know its an issue I dont want it happening again or screwing up my phone, 2nd is because just like everyone else here, it would be great to get a brand spanking new phone again :)

So what number do we need to call to get a replacement? Has anyone successfully went into their local store and got it exchanged?
[Captivate General] foxbat121:
Warranty exchange is only at AT&T device center (if you are lucky to have one locally) or through mail, not retail stores (unless you are within 30-day).

And it typically is a refurbished phone, not new ones unless they run out of refurbished phones.
[Captivate General] nonameputs:
not sure I want a refurbished phone... it's kinda ****ed up that I paid for a new phone, but to get one that's not defective I have to settle for a refurb...
[Captivate General] samven582:
you have no choice :(
[Captivate General] guthriemd:
There is always a choice. Sometimes there's no good choice, but there is one.
[Captivate General] ischaffer:
"Press Release"

Are all of you people a bunch of sheep? This "service release" is a fake. Although it reads as a very "official" notice, this was made up and the author is laughing every day! If this read makes you feel better - great. I challenge anyone to find the official release on any Samsung or ATT website.

Please - do not believe everything you read on the internet.......check your sources.:eek:
[Captivate General] foxbat121:
Especially from someone whose post count is 1.
[Captivate General] Mac11700:
Right...I did...you need to just to check things out a little better before making a stupid 1st post at places..The reason...it's very factional...and as proof to me that it is... All 3 AT&T departments I spoke with today in person and on the phone( corporate (local),repair center(local),and AT&T warranty distribution center ) all knew about it and have bent over backwards correcting my problem... 1)on getting me a different phone today to use till my new one comes in..and 2) have already processed my replacement on that new one being sent priority mail to me this week......So...go back to where you got your information and re-check your sources...

Thankyouverymuch

Mac
[Captivate General] ischaffer:
Mac - thats great

Mac -

Great to hear that all three people from ATT said they have heard of the notice. Then, it should not be too hard to post the actual release? The six people I have talked to at both ATT and Samsung all said they have never heard of this "service release" and in fact, it is a fraud. And by the way, ATT also sent me a replacement phone today express mail and the local store is giving me a loaner phone to use.

Please, just show me the bulletin - - google the bulletin and you,ll find nothing except for posts on this forum - - does that tell you anything?
[Captivate General] yentlequible:
I purchased my phone well before November 6th but the last numbers of mine are well above what they said... Weird.
[Captivate General] Shammyh:
My IMEI starts w/ 3518 and ends with 2664. So that puts me well within the range of "vulnerable devices", but I've never once had the shutdown problem, and I flash ROMs like it's my day job.

So I guess not all phones within that range have the problem...
[Captivate General] foxbat121:
OP's message is probably from an internal memo that never was intended for public release. Imagine if they publically released such information and several millions of Captivate owners who bought the phone before Nov. 6 all flooded to AT&T warranty for replacements.

As for your AT&T response, it is not unimaginable. Offically, they never heard of 'shutdown' issue until now and certainly never heard of GPS issue either or it was fixed in JH7 update.

On the other hand, there are plenty of posts here indicating various AT&T CSRs asking for IMEI number and issued replacements right away after that. Of course, if you specificallya ask for the so called 'press release' (which is not), they will deny it because such information is not for public.