yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] Klism:
The replacement phone i got is dated 10.12 and came with jh2. Installed Doc's JPY rom and the first couple days had been running fine. 3 days later i got 1 fc when boot up and thing started going slow and getting laggy, then i try to install Darky's rom and it won't boot into android again. As usual i can get into recovery mode but can't mount internal sd with the famous mmcblk0p1 I/O error. I had sent in my phone to fix for like 6-7 times and paid over 300 bucks, everytime i got a new defective board... well now I am waitting for the 2011 board to try it out.
[Galaxy S I9000 General] zshakespeare:
I got a response from the CCTS today. They said that my complaint falls withing the scope of their code of conduct and that they have forwarded the complaint to Bell, who has 30 days to to respond as to why they aren't going to give me a Desire Z.
[Galaxy S I9000 General] arr0ww:
Awesome!! Glad they responded.

Update:

I have been trying to contact the President of Bell Mobility, Mr Wade Oosterman. Got nothing back so far.
[Galaxy S I9000 General] TotalCrisis:
Hi, My phone just bricked this morning. I'm going to see Bell when I get home from work. Is there any chance they'll replace it with a Desire Z? I'm sick of Samsung and their BS, I'd like a phone that actually has a working GPS. Also, since I was a running a custom rom would it be a good idea to flash the bell FroYo through Download Mode before taking it in? Also, should I mention to them that I upgraded to FroYo?
[Galaxy S I9000 General] zshakespeare:
when I asked Bell if they would replace my Galaxy S with a Desire Z they told me that the replacement phone would be the one that Samsung gives out under warranty (another faulty galaxy s) and that they wouldn't take the loss on providing me with a working phone. Maybe the CCTS can force them to give me a working phone, maybe not.
[Galaxy S I9000 General] arr0ww:
Do you mind forwarding the email you got from the CCTS to me? PM me and i can give you my personal email!
[Galaxy S I9000 General] zshakespeare:
PM sent. I'll forward as soon as I have redacted my personal information.
[Galaxy S I9000 General] arr0ww:
Bump to bring this to the front page.

Update---

So far everyone person i have contacted at Bell is ignoring me. I haven't heard back from Chris Olsen yet, but i will give it a bit as it's just after the holidays.

If anyone has any contact info for good representative at Bell or Samsung please PM me.
[Galaxy S I9000 General] slaman:
To those on other networks... do not mention that you unlocked the phone or use it on another network... Flash Bell stock ROM before returning and say you used it in Wifi-only mode...
[Galaxy S I9000 General] madsatan:
how aobut when i cant even turn on the phone

i mean i can turn it on ... those 2 lights at the bottom are on ... and no screen

so what should i say??

all their fault so they better replace it for me??
[Galaxy S I9000 General] silvrhat7:
Contacted Bell Tech Support a couple days ago and they told me they never heard of any issue with the Galaxy S and that they had no idea what the "$100" credit was...? They made me feel like I was taking crazy pills.
[Galaxy S I9000 General] slaman:
Yes... that's a failed SD card...

boot into recovery mode to confirm the mount error.
[Galaxy S I9000 General] madsatan:
cant even go to the recovery mode

it pretty much dead
[Galaxy S I9000 General] ranchero76:
Hi, I've joyned the club :( I bought the phone used, no receipt. This case is obvious manufacturer defect, do I have any chance to have my phone repaired? Any idea how much it'll cost if I agree to pay for repair? Very bad for Samsung...
[Galaxy S I9000 General] snowman2344:
My phone is dead too I have only had it since the 2nd of January. I was just surfing with the web browser when it locked up. Rebooted the phone and now it is stuck at the black and white logo screen continuous looping on and off. Never getting to the animated ‘S’. I cannot get in to recovery mode. The only thing it will do is go into Download Mode. This is my second SGS the first one died in a similar fission. I call Bell Technical Support for the first one. The guy on the phone was well aware of the problem with the SGS and told me to replace it where I purchased it. He said tell them “Dead on Arrival” and too replace the phone but no mention of a $100 credit (which I will call about tomorrow). I took it back to where I got it and no problem I got another. But I hope this is fixed I do not want to continue replacing my phone. I lost all the video and photos I took of my kids. Not happy cannot get that back!! :(

Phone info

Manufacture date under battery 10.11

Froyo 2.2 form Bell (was on the phone when I got it)

No additional software (except some apps from the market)

BELL SAMSUNG FIX THIS PROBLEM!!!!!!!!!
[Galaxy S I9000 General] slaman:
Will demand an HTC Desire Z tomorrow with a refund for the difference.

I'm done with this phone.
[Galaxy S I9000 General] AllGamer:
call samsung they will fix it

don't say anything about not having a receipt
[Galaxy S I9000 General] snowman2344:
Just got my phone replaced. Installed the xda app and the phone crashed in the first 5 min. Reboot and all seems fine so far i hope this one is not a lemon!!!!!
[Galaxy S I9000 General] Woolios:
It's just terrible to see that many problems with this version of I9000M. I for one have not gone without my share of failures with these phones either. I've my phone 3 times and currently awaiting for the new one currently being shipped out to me. My wife has had just as many replacement as I have. Her last replacement phone arrived on the 7th of Friday. Bell didn't want to look at me because I have no active phone number with them (key word active phone number). I have all the receipts, purchased these phones outright from a Bell store here in Edmonton, and still wanted to not accept these phones. What I did was get a prepaid account to receive a phone number through bell and attached the IMEI number to the number, only then did Bell ship us out new phones, although I didn't ask for the $100.00 credit I just want and still do a working phone that doesn't crap out. They did take note to mention to me that they do not provide a $100.00 credit for prepaid accounts. This is how I got Bell to recognize my phone for my replacement. Shame on Bell if they sell this phone outright they should provide outright service when these phone break down under manufacturers warranty.
[Galaxy S I9000 General] Ford.Prefect2nd:
THANK YOU!

I have been to XDA a few times for one reason or another, after reading this post and calling Bell, I had to make an account just to say thank you! I called Bell after reading this and after 2 min of the same ole trouble shooting (I can not sync with kies, even with long file names and Softpedia drivers) I was told I would get a $100 credit (I mentioned I knew Bell was giving them out according to a large online forum) and my new phone would be here in 5 business days! I loved this phone when I firsts got it, but with issue after issue, I am starting to hate it. When I was told they would be shipping me a new phone I quite literally jumped out of my seat for joy, add the $100 credit and this is a good day (the first good moment that involved this phone in a while. THANK YOU, very much! I can now only hope that the new phone has Froyo and is not a lemon.
[Galaxy S I9000 General] danial.aw:
do tell if they honour that or not... i personally dont see them going for it... but if they do let us know please
[Galaxy S I9000 General] slaman:
Yep... I called Technical Support, they transferred me over to Customer Service, who put the exchange request (and $20 credit) in my notes...

After a bit of arguing today at the store, I got my HTC Desire Z and $22.04 refund!
[Galaxy S I9000 General] khmerpride:
Damn, I hope this 4th replacement I got is not a lemon. I should of just went for an htc desire z exchange too... I already miss two calls for job offers..
[Galaxy S I9000 General] madsatan:
i called samsung ... they told me that i have to deal with bell
[Galaxy S I9000 General] ihrytsak:
Decision Time

We have 2 vibrants, bought at the local bell store Dec 30th. Since then both have had problems. One would not boot past the splash screen and the other started having app problems like marketplace access failing, Map continuously popping up errors even though it had been shut down. In both cases the only remedy was to reset and wipe the sd cards, then of course go through the setups all over again.

Both phones were Froyo 2.2 preinstalled, build levels UGJK4 and 10.11.

I had thought these might just be one time glitches and it's only happened one time on each phone but after reading the above sad stories I am seriously concerned. As much as I like the phone I think returning both of them (within the 14 day window and under 30 min call time) is the smart thing to do. No idea what I would replace them with but HTC Desire is mentioned in the above posts as a good option.

I certainly wish there was a certified/verified fix for all this but I don't think I should wait for that. Sounds like a little pain now or a lot of pain later.
[Galaxy S I9000 General] AllGamer:
call samsung, they will fix it for you

ask for a shipping label

they only need the IMEI & serial number

both are inside the battery compartment

no need to tell them anything else
[Galaxy S I9000 General] snowman2344:
$100

Just got off the phone will bell technical support. Got my $100 credit. Thanks arr0ww for your work on this. I hope we get a result soon for the hardware failures.
[Galaxy S I9000 General] TeamSancheZz:
My phone was sent out for 5 weeks, I recieved a new one back on Christmas Eve. I called Bell complaining mutliple times. The first few times they said too bad, u have to pay for the month u don't have ur phone because it's part of your contract.

The final time I called, the lady said i can get 50% the basic data plan on my phone for the next three months, 50/2 = 25 * 3 = roughly $75... basically saving the amount of the phone bill for December I didn't use 1 second of time or 1mb of data.

Do you think I can still call in and get the $100 credit if I mention this forum like others have done? The amount of time I waited (just like others) to be told I'll be sent a new phone boiled my piss. This will most likely be my last Samsung phone and maybe last contract with Bell.

I don't want to sound like a nit picky whiner, but this phone has a bad track record for me in the 3 month's I've owned it (2 months of being able to use it).

- GPS issues

- Lag

- No 2.2 STILL

- Broke after 2 months of usage
[Galaxy S I9000 General] moophone:
Yup bedford highway. He even commented about another guy who was on his fourth or fifth, I'm sure it was you.

But yeah, they have been great to deal with. I'll continue to go back there
[Galaxy S I9000 General] gtg2:
Try it. There have been a few reports of people getting double credit by accident or intentionally as a result of all the downtime. Be prepared to be assertive. It sounds like it partly depends on the agent you get.

What do you mean no 2.2? A stable version has been out (JL2) since been out for 3 weeks.
[Galaxy S I9000 General] arr0ww:
Bump...

haven't heard anything back from Bell or Samsung in the last week. Sent Chris Olson another email.
[Galaxy S I9000 General] madsatan:
dude ... u really think he will email u back??

i dont think he cares ...
[Galaxy S I9000 General] arr0ww:
Well, he was the one who directed me to the ccts and has responded to every email ive sent him....yes
[Galaxy S I9000 General] AllGamer:
i got an email feedback from the CCTS, and it don't really like their answer.

Seems like you can only complain for your self, but not as a Company?

What if i have multiple defective SGS phones (which i have/had at one point) ?
[Galaxy S I9000 General] arr0ww:
I would submit multiple complaints for each phone for each time you had to get it repaired.
[Galaxy S I9000 General] Funkadelick:
ummm how do i test if i have the 10.12 phone or not ?
[Galaxy S I9000 General] arr0ww:
Take out the battery and look underneath it, there will be a date code.

I think there are 3 so far, someone correct me if im wrong

10.07

10.11

10.12
[Galaxy S I9000 General] AllGamer:
yes, just take out the battery

and in the sticker with the bar code look for those Dates

you'll probably see:

10.07 (a lot) 2010 Jul

10.08 (mostly) 2010 Aug

10.09 (quite often) 2010 Sep

10.10 (rare) 2010 Oct

10.11 (very rare) 2010 Nov

10.12 (a lot) 2010 Dec

i'll be interested if anyone gets hold of newer releases from :

11.01 (2011 Jan)
[Galaxy S I9000 General] labellee25:
I had the 10.10 and it failed with JK4 about 1 1/2 months ago. I lost it to repairs for 3 weeks and it came back with JL2 flashed to it . I killed it about 1 week ago trying to downgrade to JH2. I had to do the trick with the ressistors to get it back into download mode but it's now realy dead as in no life at all after a reflash back to JL2. I called bell last week to have a new one shipped to me. I hope that it will be a 11.01 as you state. Not sure I will try anything on this new one .. I'm spending to much time without a phone and I realy do miss it when it's not working.
[Galaxy S I9000 General] TorontoR:
got a response today from CCTS, lets see when Bell responds to this as they do have a finite amount of time:

Dear XXXXXXX XXXX,

Thank you for contacting the Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS is an independent agency with a mandate to receive, facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services.

We have received your complaint 02010300095741 and hereby advise you that your complaint falls within the scope of our mandate and will be processed in accordance with our Procedural Code (the “Code”), which can be found at:

http://www.ccts-cprst.ca/CCTS_Proc_Code_1.pdf

We encourage you to review the Code so that you are aware of the complaint resolution process as well as your rights and responsibilities as a customer.

In accordance with Section 6.5 of the Code, we have forwarded your complaint to your telecommunications services provider (TSP). Pursuant to Section 6.6 of the Code, your TSP is to:

a) within 15 days of receipt of the complaint advise the CCTS in writing, with a copy to you, that the TSP objects to the complaint on the basis that in their view, it should not be investigated pursuant to the Procedural Code or any other lawful reason;

b) within 30 days of receipt of the complaint advise the CCTS in writing, with a copy to you, that the complaint has been resolved to the mutual satisfaction of both you and the TSP; or

c) within 30 days of receipt of the complaint advise the CCTS in writing, with a copy to you, that the complaint remains unresolved and of the TSP’s intention to file a written response thereto.

In the event that your TSP responds that the complaint has been resolved to the mutual satisfaction of both you and the TSP and you disagree that the matter has been resolved, you must advise CCTS within 20 days of your TSP’s response.

If you have any questions or concerns regarding your complaint, or anything contained in this correspondence, please do not hesitate to contact us.

CCTS

P.O. Box 81088

Ottawa, ON

K1P 1B1

1-888-221-1687

Please ensure to retain this correspondence for future reference.

Sincerely,

CCTS Assessment Team
[Galaxy S I9000 General] arr0ww:
Awesome, please keep me updated on the outcome of this!
[Galaxy S I9000 General] arr0ww:
UPDATE

Just got a call from the Bell Executive Office!

I finally managed to get an email back about more questions i had from Patricia...her answer...talk to Samsung. WTF. I sent a "nice" email asking how it is possible that Bell cannot answer questions about a product they are selling. Her response: Get someone to call me.

here is the short version of a short conversation that just happened with John Simon from the Bell Executive Office:

Hi Mr Wiens,

Bell sells a service, we do not support the hardware we sell.

"Insert crap about his personal blackberry issues here and how he had to deal with RIM"

Please talk to samsung @ 1-800-751-4073. Thanks

THE END

HHHMMM thanks for the WRONG number John, its 4078..jeez

I have John's personal number and i will most likely be calling him back soon.
[Galaxy S I9000 General] AllGamer:
wow, that whole 1 minute conversation sounded rather cold and rude

coming from an exec, i was expecting a little more customer respect
[Galaxy S I9000 General] arr0ww:
Yup, edited to expand a little more, but really they told me to eat it and go to samsung.
[Galaxy S I9000 General] Grashoper:
All i can say is WOW!! That is insane.. really... when u think about it... Guess big bad Bell really does think... they are "BIG BAD BELL" ......We're Bell, who are you again?? Oh... pfffttt... piss off maggot! click....
[Galaxy S I9000 General] gtg2:
It's because they feel no pressure. To be honest, in the strictest terms, they're probably right. However if they were embarassed by this issue (e.g. media coverage), I'm sure their tune would change.

I'm astounded that the Canadian news and sites provide no coverage on this issue. Especially MobileSyrup. They're one of the biggest sites (maybe the biggest?) and barely a peep (probably too busy repeating generic press releases)...
[Galaxy S I9000 General] Fate.tw:
This. It started out good but these days its basically a copy and paste Engadget site.
[Galaxy S I9000 General] zshakespeare:
I got a call from Bell about this as well and they gave me the same spiel. They stressed because my phone is currently working that they weren't going to replace it with a different model.

I didn't mention that I had already replace my phone with a Desire Z, but yeah, they weren't going to do it for me.
[Galaxy S I9000 General] Trevormelcher:
My Galaxy is stuck at the SAMSUNG GALAXY GT-I9000M screen and when I called bell the immediately told me they would send me a bran new phone and that I would be credited $100.

Not bad.
[Galaxy S I9000 General] arr0ww:
Nice! Glad they did something right.
[Galaxy S I9000 General] arr0ww:
Update:

nothing really to update. Life's super busy, as is work, so i haven't had a chance to do much more.

Still waiting to hear if the CCTS follows through, a few people have been emailed back about their complaints.
[Galaxy S I9000 General] MaverickHHH:
FYI. A Bell rep from the executive office called me personally last week to respond to my CCTS complaint. She repeatedly apologized and explained how the defect needs to be fixed by Samsung.

Even though I received my repaired phone (replaced PBA) and it is still working, she offered to send me a brand new phone to replace it. I still need to send my current one back but I am using this as an excuse to flash custom ROMs all I want + overclocking to see what it's like.

Also, I already received my $100 credit by a Bell rep I called a week earlier when I got my phone back from repair.

Just wanted to give my experience.

One more thing though that was upsetting which I explained to the Bell exec: the Bell store at Sq1 LOST my phone in the backroom. Even though the tracking # says it was delivered on Monday, Jan 10, they say it was still in transit. Finally on Friday, Jan 14 after I insisted that they lost the phone referencing the tracking # I got from calling Bell. They called me back after 2 hours saying they found my phone. Make sure you get the Purolator tracking # from Bell rep on the phone.
[Galaxy S I9000 General] bigc_13:
This is really tempting me to stress test my phone to kill it and get a new one that I'm not as afraid to flash roms/ anything at all to
[Galaxy S I9000 General] montrealguy:
For those people who got sent a brand new phone, did they send you the box with the accessories as well??? Or did they just send you a phone without the charger/cable/headphones/box?
[Galaxy S I9000 General] mistermoot:
No you don't get an original package, you get a box with the phone wrapped in bubble wrap with the protective plastic on the screen and all that and there is another box with a charger and cable.

You have to put your old charger and cable and phone and send it back within 5 business days or they say they will charge you the full value of the phone.

My new phone which is my 4th seems to be pretty good, I've flashed, restored, copied lots of videos and music onto it and it's still fine.
[Galaxy S I9000 General] Jordiharrison:
Some dude from Bell called me this morning, he wanted to resolve an issue I have. I'm assuming its about the complaint I filed. He first had to verify my identity so he called my sister (account holder). He said to her he would call me right away, I am waiting. He gets off in 20 mins so probably said screw it, I would've anyways... haha.

Its cool to see this crap actually, eventually, works.

I'm on my 5th phone (I think...) and am going to milk everything I can out of Bell.

Maybe I can get him to get me a job at a Bell store hahaha, I need one.
[Galaxy S I9000 General] DS1495:
I have a question, but first I'll detail my situation.

I am currently running Insanity (check down in my sig for more details) and if I try and run any other ROM but this one, my phone has constant force closes rendering it useless. I'm not sure if the stock Bell firmware does the same thing, I'll have to flash it in ODIN to check.

Also, anything to do with facebook (native android app, or the samsung facebook app) constantly force closes, and LauncherPro will not update from the market.

If I'm not mistaken these are all signs of the internal SD failing, correct?

But on to my question. I purchased this phone second hand from somebody for $300 back in September, and he didn't have the receipt (therefore I don't have any kind of receipt for the phone either) However, I DO have the original box, so it has all of the bar/serial codes on it. I want to stress test it, to, basically, get my phone to die because not having the facebook application is incredibly frustrating.

But before I do that, will SAMSUNG replace my phone without the receipt? (PLEASE NOTE, I cannot deal with Bell, as I'm using it unlocked on TELUS, and Bell simply doesn't care about you if you're not a customer of theirs.

Thanks in advance :cool:
[Galaxy S I9000 General] Alfahmad:
I am not Bell client however I used this phone as unlocked phone with Fido

When I filled the complaint I used my Fido number

Today I received a voice a massage from Bell inquiring about my phone number with Bell.

Do you have any suggestions? though my phone was replaced by Samsung
[Galaxy S I9000 General] arr0ww:
Yes

I doubt it, without a receipt i'm guessing you are SOL.
[Galaxy S I9000 General] JJustin:
Just received a call from Bell executive office regarding my complaint to the CCTS. The gentleman mentioned that they already sent me a replacement phone and credited my account for $100 and I said that I was satisfied that the issue has been resolved.
[Galaxy S I9000 General] zombie.raised:
So in response to the complaint that I filed with CCTS, Bell agreed to compensate me for the extended warranty that I bought after I got my 3rd phone.

They also promised to get a replacement if the current handset dies and I need repair..they will send a letter stating this to CCTS.
[Galaxy S I9000 General] DS1495:
Are you serious? But how come when my brother returned his iphones, he just sent them back in the original box, I'm nearly positive he didn't have the receipt. Does samsung have a different policy?

But thanks for the speedy replies!
[Galaxy S I9000 General] morfy50:
Is Bell still selling this POS? They should be pulled from the stores and sent back to Samsung! just ridiculous, not to mention downright despicable on Bell's part.