yashsingh1/xdaforums huggingface dataset:
[Captivate General] z28james:
Why do you need a brand new phone when they can fix yours?
[Captivate General] xdapooh:
You'd think that would be so, but my experience of less than a week ago says otherwise.

Last weekend I went to an AT&T device support center to replace my Captivate that was experiencing intermittent shutdowns. At the device support center they were aware of the problem and exchanged the device on the spot. The replacement had a lower IMEI than the one I returned. Thinking they wouldn't stiff me, I left a happy camper.

Over the next two days the exchanged Captivate regularly shut down after less than 30 minutes on standby, often 5 minutes.

So, no. No matter what the higher ups may say, or believe, at least the DSC that I visited exchanged a defective phone for an even more defective one.

What happened with the exchange of the exchange is a story I simply can't face retelling right now.
[Captivate General] reinbeau:
Because some of us paid top dollar for a shiny new wonderful phone and got one plagued with problems - and we don't want a refurb for the privilege.
[Captivate General] bash_array:
I know 100% sure that no device support center is giving out defective devices... please stop posting stuff that you are unsure of the validity of. I can't really say why I know this on a forum, but I do. The fact that your captivate broke down after your exchange is due to something other than that specific press release. I would not be surprised if there were a few that slip by.. no one is perfect. But, 99% of them have been taken care of.

If you tried rooting it, side loading it, installing hacked froyo, or any other rom work that could cause problems too.
[Captivate General] bash_array:
the little contract that you breezed by in the store when you were enamored by the shiny screen of the captivate stated that you will let at&t service your phone in a device support centor or through the mail and that they would replace your device should it have a factory defect with a refurbished unit. You should be lucky that at&t is standing behind samsung's craptacular phone and

allowing

you to exchange the phone for one that (99% of the time works).

You can't buy a car from the ford dealership and then take it back and expect another brand new car just because you paid top dollar for it originally. lol
[Captivate General] mark_20:
Umm, I got four phones inside the IMEI range AFTER the press release. The last one I got was a 8/10 production date and inside the range. I asked for a phone outside the range and was told all the phones they had were the same 1008 production code.
[Captivate General] mjgunn:
I got a phone from an AT&T support center about 4 weeks ago, fell inside the bad IMEI but has been problem free. Makes sense, when someone with a bad phone inside that range refurbs the phone, the IMEI doesn't change, it gets refurbed and sent back out to be a warranty replacement.
[Captivate General] imerkk:
So my phone(which I got from the ATT warranty center) has an IMEI of 351xxxxxxxx2868 with the IMEI SV as 02

does anyone know if this is the fix? Or does the SV not matter...
[Captivate General] jcollake:
The one I got is still good, just BTW and FWIW. It may be random, perhaps even to this date. Perhaps an unknown manufacturing defect or chip interoperability issue exists that has yet to be discovered. There is no telling. Samsung is certainly moving on though, I think I can say that from what I've seen ;o.
[Captivate General] xdapooh:
Dude, how can you say that and why?

The fact is I had a replacement phone, unrooted, stock rom, that experienced random shutdowns most times I put it in standby.

Your hostility is totally unwarranted and implies you have some agenda here.

Further, saying "I know but I can't tell you why" does you no credit. Seriously, don't call people liars without being willing to prove it.

What I said above stands. You may wish to dispute the cause of the problem, but you have no grounds to dispute what happened with a stock replacement phone.
[Captivate General] Pinepig:
What about those of us who paid full price and were given no contract to breeze through.
[Captivate General] Djazin:
Um actually they back the imei or the sku # I took a phone after the fix that had a same sku for sleep death issue they approved the rma
[Captivate General] devo11:
I am just finding out about the issue from this thread. What is the issue and what serial range issue effected? Or do you have a link?

Just cluess. Thanks
[Captivate General] bash_array:
exactly :)
[Captivate General] bash_array:
Bought from Ebay?
[Captivate General] bash_array:
I will private message you and tell you why.....
[Captivate General] bash_array:
I have no personal agenda... honestly. I am just trying to help everyone understand what is happening to their captivate. I am sorry if my last post sounded hostile... i assure you it wasn't meant to be. I used to own a captivate and I myself had some shut down issues with it.
[Captivate General] mark_20:
I do not doubt that AT&T pulled some of the impacted phones, but the fact is I have exchanged my Captivate 4 times this year and all phones I have received from the local Device Support Center have had the shutdown issue. One was so bad it shut down about half the time it was put into standby. The last one is probably the best, but it has shut down twice in less than a week.

A client gave me a NIB Nexus One as a thank you, and I have switched over to it. I am also working with AT&T to replace it with a different model. The reality is that there was a hardware issue with Captivate. Could this have been caught in testing, who knows as it appears to impact each phone differently. I have some concerns with the quality of the testing done by Samsung as some of the issues should have been caught in testing.
[Captivate General] bash_array:
Completely agree. Samsung QA seems to be faultering across the board... The Samsung impression seems to have cursed them...
[Captivate General] Dante04SRT:
I just got my Captivate on Friday...

It shut down on me once on Friday and a couple times on Saturday...

Today, in addition to the battery killing itself (when doing virtually nothing - No apps running, just waiting for calls), it must have shut off at least a dozen times. This is what prompted me to do some searching on this issue.

I'm very displeased to find that many people are having this same issue.

I chatted with Samsung tech support online and then called them later. Their advice was to turn off "Power Saving Mode". I thought the advice rather silly as this wasn't a power-saving problem. I was told to do this and wait 72 hours before calling back. It went almost 2 hours before shutting off again, but it eventually did... probably 3-4 times within an hour. It always seems to shut off when the phone isn't doing anything but waiting for a call (No apps running). It has never shut off when I've been using it either for an app or a call.

I'm already tired as hell of this crap as I wanted a new phone, not a bunch of problems.

As per the first post, I checked my "IMEI". Mine begins with 9518 and ends BELOW the 5394 range. Clearly mine is affected, but does it still fall within the range? I was able to confirm on the Samsung website that my phone WAS manufactured on 12/19/2010. Seems very odd according to the info in this thread.

At this point, I'm a little confused as to how I proceed - I really want this problem gone but am not sure I'm prepared to go through "Phone Hell" doing it - These horror stories of getting 3-4 replacement phones all having the same problem doesn't make me feel comfortable. I chose this phone over the iPhone because I REALLY hate Apple and NONE of the reviews online (from the major reviewing companies) mentioned any problems.

Anyway, ANY help would be advised. The nearest Device Support Center is 4 hours away, so that's not really a viable option.

Thanks,
[Captivate General] mark_20:
My advice, return it as fast as you can. The HTC Inspire will be out this coming weekend. And the Motorola Atrix will be out next month.
[Captivate General] Dante04SRT:
Do you think I should exchange for another Captivate or have the 'tech-masses' deemed them garbage? I'm new to smartphones, so I don't have any other info to go on.
[Captivate General] mark_20:
I would return it for either the HTC Inspire (out Feb 13), or hold off a few more weeks and get the Motorola Atrix. Both will be better quality phones. I have had 6 Captivates and am currently using a NIB Google Nexus One that I was given as a gift by a client who works for Google. I am trying to negotiate an exchange of my Captivate for the HTC Inspire.
[Captivate General] Pinepig:
Best Buy, full price, no upgrade.
[Captivate General] denisiel:
IMEI - earlier # but Samsung says is Dec 2010 build?

My Galaxy S Captivate IMEI is 3518XXXXXXX3778 and I read that models starting with IMEI 3518 have this shut down problem and were built before Nov. 6, 2010. When I called Samsung they said it was built Dec. 3 and when I registered it said Dec 12. The battery states Nov. 10, 2010 and the code on the phone is 1012.

Does anyone know if my IMEI is a good one or should I return it to AT&T?
[Captivate General] sopoki:
Hi there,

Can I see thoses information(production batch, manufactured date or enven imei number) on the box? so that I can get the newest version.

Consider buying the newest batch from Radio Shack or Target since the Amazon wireless has extra fee for canceling mobile service within 181 days.
[Captivate General] oh5srt4:
Anyone have any luck getting a free replacement with this? I can't seem to find tthis press release anywhere but here so I don't want to for into the store and look like an idiot...
[Captivate General] bames:
Not necessarily.

I purchased my phone at an ATT store.....3 days before official launch and my IMEI is not within that range....my last 4 #'s are over 6000.

You can find your imei multiple ways:

1. on the label under your battery.

2. If you registered phone with samsung site you can login and it will show with your account info.

3. Use apps. (SGS Tools, SGS Toolbox, and ID are all apps that will show your IMEI) ps- if you have flashed custom roms you may see a generic imei rather than your actual ID so battery label the most foolproof evidence of your imei.
[Captivate General] samven582:
where did you get this info from?
[Captivate General] KonaZXIII:
If I exchange I wonder if the new phone will have 3 button download mode. I really do like how this phone has (so far) been un-brickable.
[Captivate General] joeybear23:
Yours likely starts with 351, like mine... I got mine launch day, too.
[Captivate General] liqn7:
Is it possible to have the last 4 numbers higher than 5394 and still get random reboots?

(as mine certainly does)

Whats the return policy like in this case?
[Captivate General] nonameputs:
It's always possible if you're flashing custom ROM's. Also if you go to Settings-about Phone-Status you can find your IMEI number. Mine is quite low with the last four digits being 0629. I bought my phone from best buy, I'll give them a call today and see if they'll give me a new one.
[Captivate General] mattbeau:
Now thats interesting

Well My old phone fell into this range, and had random shutdowns, but the warranty refuse to replace it stating it was something I installed, Well I got my replacement phone (after It bricked) and wouldn't you know it, GPS works too.

Waiting for the next press release....
[Captivate General] arthur568:
Hi Guys,

I am new to this forum. My IMIE starts with 3518 but ends with 7xxx. I am wondering if it also falls under the affected range. On Samsung's website, it says the production date of my phone is 7/01/2010.

Has anyone had experience getting the phone replaced after this press release? Hopefully it'll not be refurbished and won't take a couple weeks like I've been hearing.

Thanks!

Arthur
[Captivate General] ardyer:
Very curious about this as well. My phone is within the range and I have had only 1 or 2 shutdowns. I did manage to get a nice big scratch on my screen though, so it would be nice to get that fixed. That said, I don't want to take the risk of a refurb that is not unlocked and has a much worse gps than mine (at least if its new, there is a chance the gps will be better!)
[Captivate General] bames:
xxxxxxxxxxxxxxxxxxxxxxx

its not clear whether they are referencing any imei's outside of the 352 (first three letters) IMEI.
[Captivate General] arthur568:
Yes, I did read that. It seems like people were only looking at the last 4, when the article seems to suggest lower than 352982040855394, and they gave examples of it.

Mine started with 3518, so it's certainly lower than an IMEI that starts with 3529...
[Captivate General] bames:
yep starts with

351

1007 build

last 4 fall between 6000-7000

haven't experienced a random shutdown to date.

phone purchased 6/15.

from their notice its not really clear whether our 351 starting phones fall under.
[Captivate General] ardyer:
Just another thought, has anyone seen any evidence that this is legit? I was just searching around on AT&T's site and they only have a single Press Release dated 12/20/2010 and that is about buying wireless spectrum from Qualcom.
[Captivate General] alphadog00:
I find it very clear. The official notice (not the summary) says IMEI below 352.... made before nov...

The last 4 is more for an example because many are bad at big math. 351 is less then 352 and made before november so anyone that bought at launch could be affected.

I want to see a link to the doc so I can reference it.
[Captivate General] jz3:
Explains the big push to JH7... loss mitigation.
[Captivate General] bames:
i am not as convinced in their ability to do anything in a clear and competent manner.

its not unrealistic that this notice is intended to refer to only models starting with 352 in which case would be interpreted to cover phones between 352000000000000 and 352982040855394
[Captivate General] joeybear23:
I talked with a support rep a few minutes ago.

When I mention the issue ID, she said to contact AT&T warranty exchange: 1-800-801-1101
[Captivate General] mark_20:
I just got off a chat where the rep denied that he had ever seen this bulletin, but after checking my IMEI said my phone was defective and needed to be replaced. He did ask about the color and shape of a sticker in the battery compartment, and said that square white sticker in my phone is what he was looking for.
[Captivate General] Pinepig:
If you are having problems with it shutting down, return it, if not keep it.

Mine falls into the range and I've never had it shut down, GPS isn't half bad either.
[Captivate General] jcollake:
Yea, as I've said, I think the issue could even be going to this date. If you got lucky, as I have so far in phone #2, then cross your fingers. Otherwise, go get a replacement and shut up ;). If you are nice, they will give you one, so there is no reason to get bent out of shape. If they said 'No way, ahole', then I'd understand more. In fact, some reps may say just this, but you just need to call back and speak to someone else (don't escalate, just call back).
[Captivate General] Dante04SRT:
I think you're right. Mine was made 12/19/2010 and is having this problem - I'm going to exchange mine this afternoon - Since getting it on Friday, it has shut off no fewer than 25 times. This is enough.
[Captivate General] bash_array:
When you first started your account with at&t you bought a phone that had at least a 1 year contract associated with it.... on that original contract that you signed as well as the terms and agreements that you agreed to when you started your account with at&t, you agreed to allow at&t to assist you in getting mobile again by replacing your device under your 1 year warranty should anything happen to it. It doesn't matter what agreement you have with your capitvate... I was speaking about the orginal agreement that you signed.
[Captivate General] Dante04SRT:
Well, after numerous shut downs still today (even after hard resets), I took it back to AT&T and they exchanged it w/o any problems.

I'm hopeful (fingers crossed) that this new phone won't have any issues. The box has a sticker on it that says "1/28", so I'm hoping that means its from a 1/28/2011 batch of phones. I tried to register the phone at Samsung's website and the IMEI doesn't register, so there again, I'm hoping it's VERY new.

I was really surprised to hear from both Samsung and AT&T (on numerous phone calls/visits) that NO ONE had heard about this issue. I'm thinking either (a) Samsung is denying most of the problems, and/or (b) AT&T is denying problems in the store because they don't want any other customers to hear about potential problems.

Anyway, I'll update if anything goes awry with this new phone.

Just FYI - This new phone's IMEI starts with "3518" and ends with "3583". There HAS to be more to it than just the last 4 digits... as far as this problem goes.

*FINGERS CROSSED*
[Captivate General] bash_array:
If you bought your captivate before November your phone has "the potential" to have the shut down issue since your IMEI is in range... keep in mind that samsung goes way over the mark on the range to be sure to include every possible phone affected. If your phone is not having problems after 3 or 4 months then it probably won't and you are good. You don't necessarily have a bad one :)
[Captivate General] bash_array:
If you have received a replacement then your unit is fixed and the imei range no longer matters... this range is only for original purchasers that bought before novemberish and fall within the range
[Captivate General] Mac11700:
Perhaps you should read the OP again...

Sooner or later...they all will have this issue...wither they are working now or not...If your number is in the specified range...Take It Back..and get a new one...I jumped through their hoops...and did this with their supposedly good refurbs...The problem was all the refurbs I got were in the same # range...and I made them replace it with a brand new one..Took 4 times..but they finally came through...Patience and being exceedingly nice to them on the phone and in person goes a long way to getting what you want from them..

Mac
[Captivate General] fshalor:
RE: funny.

This shutdown problem had been the stick that broke my back on the Captivate as a platform.

- Speaker issue

- GPS sucked (applied all fix's, roms, tweaks, still horrid lock times and bad data.)

- twitchy performance with 2.1 (2.2 was okay, but...)

- SSL glitch with 2/3 of my email services.

- VPN glitch with 2/2 of my vpn services.

- poweroff while on standby. (makes trusting phone as an alarm clock a bit daring!!)

In Nov 2010, I gave up and bought out of contract, etc. Replaced with an HTC incredible/verizon. Have been quite happy with the HTC. It's literally given me 0 problems or glitches. Sure, it's not as slick as the Samsung, but, I needed a phone that I could trust; not one that could set benchmarks into the stratosphere.

The captivate is now a remote control, mp3 player, alarm clock. Although, the poweroff bug has made me miss work a few times as it doesn't always make it through the night!
[Captivate General] Dante04SRT:
Cool - So far so good - It stayed on for ALL of the 18 hours it's been since I got it... I'm charging it for the first time now.

My old phone gave me the problem almost within the first 3-4 hours so this is looking promising...
[Captivate General] tyleeer:
gotta love samsung -_-
[Captivate General] bash_array:
Sooner or later...they all will have this issue...wither they are working now or not...If your number is in the specified range...Take It Back..and get a new one...I jumped through their hoops...and did this with their supposedly good refurbs...The problem was all the refurbs I got were in the same # range...and I made them replace it with a brand new one..Took 4 times..but they finally came through...Patience and being exceedingly nice to them on the phone and in person goes a long way to getting what you want from them..
[Captivate General] Daniel1967:
ATT Device Support Center

Has anyone deal with Austin Tx Device Support Center? Did they give you any hassle?

My Cappy shuts down around 4 to 5 times a week and seems to be getting worse.

Thinking about swapping it out.

Thanks DanV
[Captivate General] TheStock:
I never had any shut down issues until the last couple of months, bought in August. Finally figured out that it has nothing to do with battery charge but when my phone goes below 19~20 degrees C. Verified this by putting it in the freezer and many others have posted the same issue.

So, of course I wouldn't have this issue originally since it was warm enough outside.
[Captivate General] Dante04SRT:
How come you edited the original post? I was looking for the Samsung Bulletin # that I originally found on post #1.
[Captivate General] Mr.Immaculate:
Hmm... I wonder if the reason I haven't seen this is because I live in California and my phone just hasn't had a chance to get that cold. I did take it to Boston for a bitterly cold week, but it spent all of it's time warm in my pocket. The only time I used it was when I was inside. No way in hell was I going to take my gloves off to use the touch screen.
[Captivate General] reinbeau:
I've got the text of the bulletin if you want it.
[Captivate General] Dante04SRT:
Please. Thank you.

Sent from my Captivate
[Captivate General] shoman94:
That sounds so messed up...
[Captivate General] LightningGA:
Here's the original :D
[Captivate General] hayden1987:
If the shutdown is cause by the temperature dropping too low would it be possible to create a SetCpu profile that clocks up the CPU when it drops below 20 degree to keep it warm?
[Captivate General] reinbeau:
Shoot, I spoke too soon, I can't find it now, I thought I'd copied it into a Word doc. Sorry. :o

Awesome, CaptivateMe, I've got it now, and so does Dante!
[Captivate General] jcollake:
While it is possible that there could be a separate shutdown bug related to extreme temperatures, I can say for certain the 'general shutdown bug' of which we usually speak is not related at all to temperatures. I never leave the house and had shutdown problems until my unit was replaced. That means it was under environmentally controlled conditions at every failure. I also live in a moderate climate.
[Captivate General] angryphoton:
Hello everyone, new Android phone owner here, came from a really old non-smart phone (Motorola Krzr) which I had for 5 years.

I have tried to read the posts in this thread, but I am still confused. Bought the phone last Feb. 13. Sticker on the side of the box says 2/4/2011. Sticker on batter says 2011/01/03.

My IMEI # is 3518*******4521

AT&T: 65187 (some number beside the IMEI on side of box)

Software version i897UCJH7

Had the phone for 6 days now, not a single shutdown. GPS works but takes a while to get a lock.

I am well within my 30-day exchange period. Phone is pretty much ok, except for the slow GPS. The shutdown issue discussed here is really a deal breaker, as I rarely use/look at my phone, so a shutdown will be easily missed and is totally unacceptable.

As I mentioned, so far no shutdowns, but i have read here that people started having problems 2-3 weeks after purchase. The Motorola Atrix is out next week, and the HTC incredible is already out. I like the Captivate screen over the HTC (have compared both with my own eyes side to side).

My question now is, will my phone eventually have this shutdown problem? I cannot go over the 30-day period as I am not willing to just get another Captivate as it will be too much bother to try and get a working phone as others had to try 3-4 times.

Thank you in advance for your responses.
[Captivate General] LightningGA:
Well your manufacture date is well beyond the listed date range but that doesn't mean you will or will not have this problem. It's completely up to you though if you want to take that chance or not.
[Captivate General] hamburgertrain:
I have an IMEI of 3518-----2506.

Am I at risk for this issue?