[EVO 4G General] TheNexxuvas:
Again, this is a known piece of abuse that every tech has a copy of (with pictures btw). It was sent company wide quite a bit long ago and every tech was copied on internal document.

In fact, If I recall, someone did this with their Moment, around the time that it came out, maybe a few months after, this unit was shipped to a team internally and was used as the basis to show exactly what damage is done to any handset that goes thru this kind of damage.

So...if you think techs are so dumb as not to know what it looks like, then you are kidding yourself.

My method is pretty simple and I can't even believe the way some of our customers act when I show them simple things as the actual liquid sloshing around on their circuit board. I completely get the frustration any customer goes through when liquid damage or any other damage (crushed circuit boards from being run over) happens to their phone, but I cannot be held accountable for things happening outside the scope of normal hardware and software failures.

One guy swore up and down he did not get his phone liquid damaged. I told him like I do every customer, YOU may not have done it to your phone, but accidents happen and the liquid got inside there somehow, and I happily show it to them so they can understand WHY I am referring them to Asurion. If I don't see it, or the leftover remnants of it, then I do not deem any phone liquid damaged...it has to be in the phone, I have to see it, and I personally have to show it to them...and I have no problem showing them even microwave damage. Again, its a two way street with me...if you know it has been damaged in any of those ways and you wanna act dumb with me, I'm just going to be continue to be straight with you and SHOW you the damage.

I have yet to have a customer not understand this...and usually, they confess after the fact (yeah, yeah, it feel in the sink, toilet, swimming pool, etc) when I do show them the damage.

I stand behind my work...all of it, my repair rate is often very high because I understand basic electronics and can fix/solder/repair most things that some techs may not have experience fixing, and I'm a show me kind of tech, I don't pull my punches, and am sympathetic to any customer who may not truly understand half of what is going on in my world when it comes to the concern of their phone. But, I will go to bat for you with anything regarding getting you taken care of either by insurance, through our repair process, or even if you wish to go through the manufacturer instead, I just ask that you be straight with me, because I'm always straight with my customers. I see BS'ers all the time, but once I state my points, they usually cut the crap out because I'm not into nonsense. You walk in with a phone that gets passed the QA checks and you've had it 2 hours and I find old corrosion on your phone, I say sorry, Sprint must've not caught that one, and I fix the situation.

You walk back in my store after being mad that you didn't get a free upgrade through the Service and Repair system...and you dump your phone in coffee and come back in saying "it don't work" you gave me a bad phone, I'm going to show you the fresh coffee you've got sloshing around in the display and tell you straight up, I did not give you the phone in that condition.

Sorry if this upsets anyone, but I'm the real deal...I will work with you if you are straight with me...AND I will always be Straight with you.

Sorry to go off on a rant, and it's not directed at you personally, I just don't get the whole I'm going to cheat the system guys, because a lot of times it ends up blowing up in their faces and instead they could have been straight with me and all those extra solutions Sprint has that opens up to customers in certain predicaments like those are easily put into play.

Instead they get frustrated and go away because they feel their plans were foiled. I'm just not that way. I honestly want to help, but sometimes customers feel they got something to prove over me and I'm not interested in a fight, just want to get them set back up so they can enjoy the awesome service Sprint has.

Kudos to all I'm out for the day...spending it with the wifey and 3 kiddos, taking some time out of the tech room for once. heh