yashsingh1/xdaforums huggingface dataset:
[Captivate General] bames:
Very surprised by the GPS in new captivate.

I just figured i was lucky on one account with my first captivate.

1st Captivate:

-On stock tracking was not accurate and pretty much unusable but i did get lightning fast accurate stationary locks even on jf6/jh7 which was more than some could say. (i would see usually 7-10 sats with solid locks on most while stationary). Locks speed was usually under 20 seconds. FYI some claim captivates can't get indoor locks but even on stock i got excellent indoor lock times/accuracy both at home and in my office building that is solid cinder block. I always felt somewhat bad complaining that tracking didn't work with the stock OS because so many others reported not even being able to get locks or lock times taking 5 minutes or longer.

-Once i went to customs i found several that made my GPS excellent all around with great lock times, strength, and even excellent tracking (using jk4 modem was a huge improvement in terms of gps tracking for me). In addition to improving my tracking i also saw improvement with faster locks (7-13 seconds) and seeing/locking more sats (usually 10-12).

2nd Captivate -

-Came with JH7 - lock times were similar (generally under 13 seconds). Several times yesterday when running the test i got locks in 1 second which i had never seen with the previous captivate.

-Tracking - this was the most surprising thing. With stock JH7 the tracking with the second device worked as it should. It was on par with the improved tracking that i had achieved via custom roms and gps fixes with the first device.
[Captivate General] LightningGA:
Got my Cappy back from Samsung warranty yesterday.I sent it to them for the random shutdown issue, crazy home button and spotty GPS. Everything seems to be working great now...though it's only been one day so far. They did replace the "TIB", whatever that is.
[Captivate General] Eschatologist:
Just got mine back from Rogers...one day, 2 shutdowns :( Back it goes...
[Captivate General] Miami_Son:
Yeah, same with my first replacement. I think they are merely taking their chances with them hoping some will work, but knowing some won't. Raise a stink and make them send it overnight.
[Captivate General] LegBooter:
I got my phone again the end of August and had the shutdown issue. I got a New Cappy on the insurance and had two. The second never shutdown but then it was stolen. I pulled the first one out and it still shutdown once in a blue. My mom had till me to turn the screen timeout to 2 might.uses or more and I did. I've had one shutdown since the switch to 2 minutes. After that I changed it to 10 minutes and have been straight ever since... Try the screen timeout thing thing if you still are having issues.
[Captivate General] Dungeon47:
My wife's phone was having an issue where it would shut itself off when running on battery. I found that disabling the MISC battery tweaks in SpeedMod Kernel to help, and perhaps even resolve it (it's only been 24 hours, but no shutdowns).

Hers was from the January batch.
[Captivate General] bash_array:
The captivate ranks right up there with the worst samsung phone ever... and I thought the samsung impression was bad....
[Captivate General] KyleTroy:
Contacting AT&T and flashing to stock. Gonna get myself a new captivate ;)
[Captivate General] AdamOutler:
Where did you find this?
[Captivate General] reinbeau:
It's an internal memo someone got via e-mail from a Samsung employee, if I remember correctly. It was posted way back at the beginning of this thread and then removed. I copied it myself and kept it on my hard drive, as did others.
[Captivate General] gstern:
Check the whole number. You can't tell by checking only last 4 digits. Even if your imei falls in the defective range it dosen't mean yours is defective, just that it might be.

Btw, mine falls within this range and I only experienced it once and only on stock rom.
[Captivate General] DirknJirkn13:
I just contacted AT&T with my IMEI that starts with 351 and ends with 1256 and 1007 model and this is what they told me: "There is a product advisory for this phone, and it seems the IMEI number you provided is included in that, so we are able to provide a replacement phone since we are unable to resolve that issue." I just used the online chat too. All they asked was the color of the white square water damage indicator and if the phone turned off in standby mode or while I was using it. Hope this helps.
[Captivate General] Donut Driver:
I posted this in another random shutdown thread. Dont know why it worked for me but still no random shutdowns since about the 16th of June....

"I got my cap back in December and had the random shutdowns regularly. I talked with Rogers and Bestbuy from whom I got the phone and they said update coming (2.2) and that will fix the problem they had never heard of -.- . So i waited patiently...too patiently and when the update came and didnt fix the problem I was past the store warranty and wasnt willing to give up my phone to send it in for "repairs" to samsung and I have kept using CKA since I got the phone. Ocassionally i've forgotten to run it after boot ups and get the subtle reminder when the phone has shut down.... until last week... I decided after sitting on the sidelines that I wanted to play a little more and rooted my phone, installed cwm, TB, root explorer to explore. Then I saw the online theme kitchen and thought "wow I can finally change that crappy battery icon." So i changed it and ever since I havent restarted CKA and froze it after I realised I had not been running it and have not had a single shutdown and have gained at least 2% battery use per hour without it running.

Too many words for a simple story, I know. But I was in a sharing mood.

P.S. I did this to the wifes phone last weekend aswell and she has not had a random shutdown either. Coincidence or something that works I dunno."
[Captivate General] sggrant323:
I just got my Captivate off Craigslist. I've really been looking forward to it.

The software is JH7 but my imei is 351...0097

Should I be worried?

Should I go ahead and invest some time and more money (otterbox) on this this or move on to a different phone and put this Captivate on ebay?
[Captivate General] cappysw10:
Does it work? Does it suffer from shutdowns? What's the build date?
[Captivate General] RCDuke:
I also purchased my Captivate off of Craigslist, and the IMEI is 351...7878. I have constantly experienced the power-off issue on any modified-stock ROM (Serendipity, Apex, Cognition), but did not experience it at all on stock or CM7.

My question is should I be worried that AT&T won't replace the phone since I wasn't the original buyer?
[Captivate General] policeman0077:
how to check the manufacture date of the device?
[Captivate General] Erbid:
Not a precise answer. But there is a 4 digit number on the phone under the battery. It appears to reflect the month of manufacture, yymm. Mine is 1007 for July 2010.

Erbid
[Captivate General] WolfenNights:
My IMEI falls within the range and I had the random shut down problem from when I got it last fall until around last May. After I rooted it, it hasn't randomly shut down since. But my heart does skip a beat any time it takes more than a second for it to wake up from standby.
[Captivate General] erraz:
I went though the same thing

Sent from the wastelands of fallout
[Captivate General] xThe Enforcer:
Man, Samsung failed us :(
[Captivate General] vazovskiiii:
MIUI

i have 1008 version which means that i have before 6th november 2010 and i really have random shut downs minimum 15 times in 1 hour but i did not had it before i have this phone 3 month beofre it was used by my friend and had no shutdowns and 3 weeks ago it starts shutdowns after i reflashed on darky rom and after that i have shutdowns totally almost every 5 minutes :( only ROM which can i use normaly is the miui shut downs disapear but this rom is battery hungry can somebody do the stock moded rom with miui kernel functions i think it will help i have problems with all roms stock and custom but miui working great no shutdowns so we need somebody who will make kernel as in miui but rom got to be stock

p.s my imei is 004999010640000 is this imei number normal?
[Captivate General] M3drvr:
Does not look right. Unless strangely your last 4 digits are 0000.
[Captivate General] nok6100:
That is a generic IMEI which is caused by flashing some of the custom roms out there (its happened to me too).

I really hope you made a backup of your /efs folder before you flashed your phone, then it will be easy to get your original IMEI back, if not, there are ways of doing it but it may not be easy. Search "/efs" on this forum and you should find some threads related to your generic IMEI problem. Good luck.
[Captivate General] psycho2097:
Just noticed this thread! :o I hav 0752 n i never had ne issue.
[Captivate General] dredgd:
On my phone it's definitely caused by some buggy apps. I have to use autostarts to keep them from turning on.
[Captivate General] Rydis:
i called about my phone, its a 1008 and before november 6. when i mentioned the press release and problem, they told me it no longer in effect, that the froyo update fixed it..
[Captivate General] mwilhelm:
I just updated my daughters today and within 2 hours, it had 4 shutdowns. Samsung is sending me a new battery (like that'll help) but wouldn't do anything without the update in place. I was at an AT&T store, and even they had to wait on the phone for 30 minutes before it was answered.

So, the Saga begins...
[Captivate General] rickneworleansla:
I was ocasionally having the random shutdown issue after my captivate was charged past 100%. I purchased the phone onilne, not from ATT. My phone was an early IMEI number. See Here or Here. I recently sent my phone in to Samsung for repairs since it was still under warranty. I heard back today that it has been repaired. Here is the repair report...

Please view additional information below for more details.

Original Problem:

TECHNICAL INQUIRY - POWER - INTERMITTENT POWER DOWN

Problem found:

AUTO POWER OFF W/BATT/TEST CAB

Solution:

REPLACED COMPONENT

I called the support line to find out exactly what was done. All they could tell me was that some internal component was replaced. It was tested after along with my battery and checked out ok. They also updated the software since I reset it before sending it in. It's now being shipped back to me. Hopefully this fixes the problem.
[Captivate General] swiceguy:
Quickly get IMEI #

Tap the Phone icon

Get to the dialpad

Dial *#06# (star, pound, 06, pound) and press call

Your IMEI number will be displayed
[Captivate General] swiceguy:
I'm sorry for the double-post, but I've just finished chatting with an AT&T representative about the "recall". They said it doesn't exist, and advised me to contact the Insurance Dept. (since my warranty ended a while ago). I hope this helps someone
[Captivate General] reinbeau:
You have to be firm and persistent. It is a known issue, you got an unhelpful rep. Push the issue up the chain.
[Captivate General] 24fan4life:
I ran into the same problem when I called our local AT&T store about the recall a couple months ago. The salesman I spoke with told me that they never heard of any recall, and told me that they would've received a notification if there was a legit recall. I told him that's what I am looking at right now on my computer, and even told him it was from AT&T. Before I could even ask him to check into it, he started looking up my account info, and told me I would have to upgrade, or use insurance. They wouldn't even call to ask about it. Acted like all he wanted to do was push a new phone.

I printed out a copy of the AT&T recall notification, and took it in. When I got there, the same person I had talked to was still there, so I took it right to him, and said loud enough for the whole store to hear, "See, I wasn't lying. Here's the recall information that AT&T has sent out, so stores know how to handle the return when asked about it.". Oh did I get a bad look from him. He read it, and called to ask like I was still trying to pull a fast one, and like they didn't know about it. I didn't get an apology until after he was done talking on the phone, and then handed the phone to me. They asked if it had water damage, or any other damage, and told me a replacement would be on the way, because they didn't have any in stock at the store.

I ended up with a refurb with Froyo 2.2.2 for firmware.

The whole time I was there, he used a low voice that I could barely hear at times. When he apologized, I said, "So there really is a recall then?" I got the same look as earlier, like I wasn't supposed to be talking about it. I'm sure they knew about it the whole time.
[Captivate General] jcollake:
The replacement units they send out appear to be refurbs or other units that had 'issues', so good luck with your replacement. Mine had the same issue and a scratch on the camera lens... until I figured out the below:

I've found pretty conclusively that the issue is caused or affected by a defect that can cause the battery to be over-charged. Changes to the charging behavior (e.g. not constantly keeping it charged, let it drop to 40% sometimes) usually resolve the problem.
[Captivate General] swiceguy:
Thanks for the responses you guys. So I should print out the recall info from AT&T and bring it to a store? Or should I try contacting Samsung about it? I hate being persistent...and I also hate uninformed employees

Also, is the thread on attdroids.com the OFFICIAL press release? Like, if I showed this to a representative, would they find this to be a credible source?
[Captivate General] 24fan4life:
The only ways I knew mine was a refurb, was because I was told, and an old SKU number. Other than that, it was like new, and I have never had any random shutdown issue like with my original Captivate. I usually run it down to less than 10%, but have charged it from different percentages with no shutdown issues.

I am sure other's have had problems with refurbs still having the problem, but I know of others with no problems what-so-ever with their refurbs. Some people get lucky, and some people wouldn't have any luck if it wasn't for having bad luck.

---------- Post added at 10:59 PM ---------- Previous post was at 10:55 PM ----------

Forgot to mention above that my refurb was originally a problem phone that was sent in. The SKU is 85187, and it also fell into the IMEI range.

I'm not candy coating anything. If I had shutdown issues, I'd be on here *****ing up a storm even if it happened once after getting a refurb.

---------- Post added at 11:02 PM ---------- Previous post was at 10:59 PM ----------

I would try calling your local store, to see what they say. If they try to play stupid, be persistent that you know about it, and you have proof. If they don't want to hear it, then print out the notice, and take it in.
[Captivate General] swiceguy:
Is the post at attdroids.com the OFFICIAL press release? Like, would a representative think of this as a credible source? Or does Samsung have a release on their site?
[Captivate General] 24fan4life:
http://www.attdroids.com/forum/sams...letin-random-shutdown-issues-t-captivate.html

If it's this one, then yes, this is the one I copied, and printed. Start at Date Published, and drag down to the end of the first post.
[Captivate General] swiceguy:
Man this is so frustrating! Nobody at Samsung or AT&T know about this! Bah...I'll be going into the nearest store soon to talk face-to-face. I appreciate all of your help

(I'm just going to edit my post with updates. I don't want to crowd the thread...guess it will be a journal of sorts...)

EDIT:: Just had a very long Live Chat session with AT&T. I showed him the advisory and also showed him a post in which an ATT agent helped someone on this site. He kept referring me to Insurance and to call Samsung directly. He also said that since my phone is a refurbished model that it wouldn't fall under the same replacement terms. So....I guess I'll directly call Samsung. Don't these companies communicate with each other?

EDIT: Just chatted with another Samsung Rep. She gave me the phone number to their dedicated Galaxy S team which is available 24/7. I will write back with what they say tomorrow...Just like most of you have said, you need to be very clear and concise with your problem. Provide references. Show proof of the help that others have gotten with the issue. Show them that other people have been helped with this problem!
[Captivate General] bobapunk:
0948 are the last 4 of my IMEI. I have had the phone for about a year and have experienced a few random sleep deaths...

My phone is a 1009 build and I have never had a problem rooting or flashing ROMs.

Should I bother trying to exchange it?
[Captivate General] reinbeau:
I've had a few myself, they were all kernel related, though. I wouldn't return mine, it's build 1007 and my IMEI is within range.

Sent from a state of Serendipity
[Captivate General] steveorg:
Out-of-warranty replacement

I wish I had seen this thread several months ago since my cappy is out of warranty. I've tried to get AT&T to replace the phone by taking the position that this was effectively a recall, so warranty limits should not apply.

The Service Bulletin says "...please assist them with exchanging their device." There is no language that limits this to a warranty replacement.

Has anyone had success with an out-of-warranty replacement?
[Captivate General] icebergisonfire:
This has happened to me more than a few times. :(
[Captivate General] KreepyKen:
Is your contract up? If so, call AT&T and tell them you want to cancel your account. When they ask why, tell them your phone is defective, cite the service bulletin, then tell them you're not happy that they won't replace it with a working model, and that you're switching to Verizon to get the Galaxy Nexus. They may throw a free phone at you to retain your business (maybe a refurbished Captivate, but a replacement nonetheless). It's worth a shot...in my experience, phone companies put up a big fight when you try to cancel your account.
[Captivate General] herofmm:
I just chat with ATT representative and informed that I have a random shut down problem. I happened several times recently and I don't remember whether I was on stock or custom roms. Right now, I'm on illuminance 3.0. Also, because I also have a speaker problem, I was hoping to get a replacement.

I bought my cell phone July/2010, so I am sure my phone is within that range. The representative said he sent me a update and I actually saw the popup menu saying that pwr on/off. I pressed okay, but nothing happened since I'm on the custom rom. I knew it is not gonna work but pretended it powered off. The representative asked to check the software version and I said it is the stock rom version. Then, the rep. says it will fix the problem.

Before finishing the chat, I asked that I was hoping to get a replacement. But representative says that since it is out of one year warranty, they are not responsible for factory defects. Then, I asked "No matter what problem it is, after the warranty period I cannot get a replacement?" then he replied that is correct.

I saw some threads saying that people were able to get a replacement. I'm still a little confused that where I have to be in the warranty period or extended warranty or so. Anyway this was my experience and I just wanted to share it.
[Captivate General] wjohnson:
whew....I'm safe
[Captivate General] Lazuras:
Mine was way out of warranty but I tried last night for fun. It resulted in the manager saying he could not replace it because they did not carry that model in stock. I didn't press it further, yet. My contract is renewable in two months so I asked if I could get an early renewal. He said he would do that. Now the bad news. I called my wife and said the two phones she should look at were the Samsung Skyrocket and the iPoon 4, she picked the iPoon ;(
[Captivate General] 24fan4life:
If you called about the Captivate, the manager was lying thru his teeth big time. I just got a brand new, non-refurb, build 1110 this last Tuesday. My refurb hard-bricked trying to upgrade to Gingerbread on Kies mini, was out of warranty, and I had to fight tooth and nail to get a free replacement. Well it wasn't totally free, they charged me for the upgrade fee, but they didn't take my upgrade away.

---------- Post added at 03:03 AM ---------- Previous post was at 02:58 AM ----------

I had to break out the, "I've been a valued customer all the way back to Cellular One, and this is how you treat me?", line, but apparently it worked. They still had the Captivate listed online, and for a penny. I just didn't want to lose my upgrade option.

---------- Post added at 03:13 AM ---------- Previous post was at 03:03 AM ----------

Just logged into my account to make sure I wasn't hoodwinked. My discounted upgrade is still active, and the Captivate is still a penny online. The Infuse is listed as a penny too, but your discounted upgrade has to be available to see this price.
[Captivate General] redeuxx:
One of the pros of bricking your captivate 3 times is getting a newer revision of the phone.
[Captivate General] T Tyme:
Not me..I wish.
[Captivate General] jeffrey154:
Just want to start off by saying thank-you to everyone here. My captivate was out of warranty and had no insurance and I was able to get ATT to send the new phone as per the service bulletin. Thought I would share a couple of issues I encountered while on the phone with ATT.

1) The IMEI number for affected phones on the bulletin is not the one that att claims is in their system (either they were lying to me or their bulletin was wrong). I was able to counter their argument because the November 2010 date range that was in their copy of the bulletin didn't correspond to the IMEI number they had listed... Basically the IMEI number they claimed was correct was from the first quarter of 2010, not november. They tried to use this fact to tell me I couldn't get a new phone. I carefully explained to them how and why they were full of **** and was able to get past that hurdle.

2) (this one didn't take nearly as long) They claimed that since the bulletin was issued 2 years ago, they weren't sure how to follow it. I asked if it had been succeeded by a newer instruction. When they said no, I told them they were required to follow the original bulletin. (threatened them with calls to the "better business bureau")

3) They tried to work with me by offering an early upgrade. I was interested until they told me more about it. $80 + a one year extension on my contract would get me a Samsung Rugby. This was the point I lost my cool on the phone. Paying for a downgrade isn't my style... Told the rep to try again and next time don't waste my time with bull**** offers

Anyways, after 3 hours of arguing, I won and got my new phone. Basically, if you have time to burn arguing, ATT will send you a new phone.
[Captivate General] III Man:
Ok, that's just impressive. Did they send you a new or refurb?
[Captivate General] jcollake:
I guess I will say this until my brains fall out ... after extensive testing, replacement unit, and batteries... I found that the issue is caused by over-charging.
[Captivate General] dchawk81:
It's not.
[Captivate General] oztrich:
I also have an out of warranty Captivate affected by this recall. It didn't used to be that bad, but has been increasing become a problem. A couple of questions about your post. I'm not sure how you "countered their arguments and told them how they were wrong". What did you say?

Also, what model phone did you get as a replacement?

Congrats on your efforts. Not sure if I'm up to it, but it would be nice that didn't reboot while sitting on the counter while I'm watching a movie...
[Captivate General] derukun:
My phone's last 4 digits are 9814 and I'm currently experiencing the random shutdown while in standby problem. Wtf?

My Captivate is the Samsung/Rogers one though, I896. Anyone else having the same problem S: ?