yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] pr0cs:
An update to my situation.

Bell management called me yesterday and apologized. They gave me the option of getting a brand new SGS (even though my SGS is in repairs now) or getting a different device.

I highly recommend people call and escalate your complaint if you've been out of service due to repairs for longer than a week or two.

The person I talked to on the phone was very nice, very understanding and was helpful in making sure I was happy. They're sending me a new SGS and when my old SGS is sent back to repair I'm sending it back (on their dime) to Bell.

I didn't expect Bell to help me out here but I was thrilled when they called me and make sure I was happy. Made Xmas a lot less frustrating, even if I'm out a phone until the new one arrives.

I'm a little worried that the new one they send me will die. But I expressed this concern with them and they said they would do their best to help me again if the situation occurs.

I contemplated getting a DesireZ instead but I like the SGS. All the talk about getting a port of the Nexus S gingerbread to the SGS made me think it is still a better choice than the DZ.
[Galaxy S I9000 General] Alfahmad:
pr0cs

Congratulation

My phone went dead today, and i called samsung, they open a ticket and i will mail the phone to them soon

However, do you thing if i visit any bell store today they will replace it. I get thephone from kjj i have no invoice

Any suggestion?
[Galaxy S I9000 General] irietek:
Good Stuff congrats!!

I've been out of service for a week. Bell sent me a loaner which is a Desire Z.

The feel of it and it has a nicer touch of quality than the SGS.

I really dislike the QEWRTY physical keyboard. Buttons are mushy and I'm afraid the keyboard might break off!

I'm glad I got a nice new loaner, however I'm still upset at Bell's service on how it took me so long just to get this loaner. Also, talking to client care seems like an education session where you have to educate them on what's going on. It's a waste of time and we should not have to be doing this.
[Galaxy S I9000 General] Alfahmad:
New complaint has been submitted ..
[Galaxy S I9000 General] vancouver_hawk:
sd card failed after installing froyo (jk4) using Kies. Also my camera was replaced. Sent for repair took a week to come back was charged $25 loaner fee plus $35 (refunded) in case the phone was physically damaged.
[Galaxy S I9000 General] arr0ww:
awesome! tell anyone else you know who's had an issue to also submit a complaint
[Galaxy S I9000 General] pr0cs:
You should call Samsung directly and get them to fix the device. Bell will only accept the device for repairs if you have an invoice from them. Samsung is accepting all devices I believe.
[Galaxy S I9000 General] arr0ww:
quick bump to keep this on the front page, hope everyone is having a good christmas!!
[Galaxy S I9000 General] BakaSenpai:
Hey all,

So i have a question, cause i'm actually not with bell, i'm with fido and i have the sgs.

I bought my phone from a place in toronto called pacific mall, and a week ago, i got my sgs back from repair, which i had to wait for about 5 weeks to get back. when i got back my sgs i actually flashed darky's 5.9 rom and then 6.0 rom, and it was working great...up until last night. same reason, sd card failure.

does anyone know if there's a way for me to file a complaint? i read somewhere in this forum that samsung is taking back phones for repair now? correct me if i'm wrong.
[Galaxy S I9000 General] pizzachips:
Is this true?

I bought the phone from bestbuy mobile and I tried to contact Samsung to get it fixed when the internal SD died the first time but they made me go to Bell.

Luckily bell was ok with repairing it...although my galaxy S has now been repaired 3 times....replaced motherboard and internal sd...i've actually lost over a month of use during these ridiculous reparis....

So far it seems ok...since they finally replaced the internal sd apparently...

here's praying that it won't die on me again...but i really wish i could get a new unit instead...seems better than possibly sending my unit in for a 4th time...
[Galaxy S I9000 General] gtg2:
Just making a note that if we get the opportunity to get any real customer service, we should be requesting that samsung extend their 12 standard warranty to 24 months given this unique situation.
[Galaxy S I9000 General] Alfahmad:
Try to call Samsung asked them you don't want to deal or work with Bell and you prefer to send the phone to them directly, at least this what I did and in 5 min I received the shipping label, No questions asked, no invoice just the phone ...
[Galaxy S I9000 General] Alfahmad:
Totally agree
[Galaxy S I9000 General] arr0ww:
---UPDATE---

See post #1
[Galaxy S I9000 General] zshakespeare:
Something tells me we're never going to get a real explanation, and the phone will just continue to fail. Hopefully at their pre 2.2 rates. What a bunch of garbage. I hadn't planned on renewing my contract with Bell anyways, but now I'm definitely not. I had really high hopes for Samsung but now I'm going to make sure they never see any money from me again. Phones, TV's whatever...
[Galaxy S I9000 General] AllGamer:
very nicely handled, but those answers sounds so "by the book" the answers did not offer any insight at all to what we already know.
[Galaxy S I9000 General] arr0ww:
I know, which is why i emailed back asking for more technical answers.
[Galaxy S I9000 General] gtg2:
Great work getting a reply from them!

I have zero confidence that any technical explanation will be provided. I think our best bet is to Bell/Samsung to agree to lessen the impact of this issue to the best of their ability depending on what each customer prefers. For example, if your phone goes bust:

1) you want to keep the SGS so bell/samsung provides a replacement on site at no cost.

2) you've lost all faith in samsung because you've had 4 replacements, so Bell to provide an equivalent replacement at no cost.

3) you're automatically provided credit for the amount of time you're offline due to the damaged phone. That boilerplate reply about analyzing each instance for reimbursement is a pain in the nuts and won't be known by the majority of their SGS customers.

It bugs me that when companies mess up (and I believe this is an honest error), they still do everything they can to limit their liability instead of taking responsibility and doing right by their customers. Well, I can sorta understand Bell due to their general evilness...
[Galaxy S I9000 General] arr0ww:
Does anyone have any contact information for Samsung Canada?

sh.support will not respond to my emails, other than some generic, talk to bell, response.

Thanks!
[Galaxy S I9000 General] arr0ww:
Just contacted,

Wade Oosterman - Pres - Bell Mob.& BDI & Chief Brand Off. (wireless phones)

via Email.

If i don't get a response i will contact him via phone...if mine doesn't die first!
[Galaxy S I9000 General] madsatan:
here is the problem ... my phone is totally **********... screen is cracked ... and even if i replace a new lcd ... it only load for 10 sec...

i wonder will samsung fix it for me?? or replace ... even i have to pay for the LCD

and i m not a bell user..... so i dont think bell will talk to me at all .....

so what should i do ??

call up samsung??
[Galaxy S I9000 General] AllGamer:
update:

XDA Front Page article:

Do You Have a Bell Vibrant (i9000m)? Then, Read This.
[Galaxy S I9000 General] arr0ww:
Just saw that..Thanks AllGamer!
[Galaxy S I9000 General] madsatan:
i just called them ... and they told me that i have to go back to bell cuz they dont take it

and i told them that bell store gave me a run around and thats why i called them

so he told me that they have to take it

so now ... i dont know what to do now...
[Galaxy S I9000 General] madsatan:
and which # do u called?? 1-800-726-7864 from samsung site??
[Galaxy S I9000 General] urfase:
I'd like to say since the first week of November when my family and I got these phones my father is on his 4th Vibrant, my mother her 3rd, and myself also on my 4th.

My first died in a month. Second in a week. Third in 36 hours. And my 4th (I've had for 5 hours) was acting up and force closes everything after only 30 minutes of ownership. The GPS also does not work on this phone.
[Galaxy S I9000 General] remenis:
mine just died right now and im on eclair stock firmware ... took a while but my internal sd card is deffinetly screwed.... so its bull**** that its just froyo cuz mine is on original.... guess its off to bell sometime this week
[Galaxy S I9000 General] MilesFromNowhere:
My Galaxy bricked on me Christmas Eve. I had updated to Froyo the day Bell posted it and thought I was gonna be lucky. I wasn't. After calling Bell to prepare for the usual hurdles, I was pleasantly surprised to find no major roadblocks. The tech support had his canned work-arounds to try which, after I told him I was not completely lacking in the technical areas of my phone and I had already tried to access through Kies and the 3 button recovery and nothing had worked, he aborted his speech. My phone was constantly rebooting. After putting me on hold for just a couple of minutes, he came back to announce that a replacement will be shipped to my home 5-7 business days and I am to return the bricked phone in the box provided AND a $100 inconvenience credit was IMMEDIATELY applied to my account. I should add that I had an active Palm Pre to use in the meantime so I didn't need a loaner. So far, fairly quick and painless except for the time to replace all my apps and media.
[Galaxy S I9000 General] madsatan:
so... if i m not a bell user... who should i go to ?? samsung or bell?? pretty much bell told me that i m screwed...cuz i m not with them

and samsung told me that only bell can deal with this problem

now i m really confused... i dont know what to do
[Galaxy S I9000 General] zshakespeare:
Resolve to never buy Samsung again. That's about it. You might be able to take it to a Bell store and get them to help you, but Bell customer service is all over the map.
[Galaxy S I9000 General] moophone:
Grashoper: I'm on my 4th SGS :| Fortunately the guys in the Bedford Bell store sympathize and know its a problem. What store did you deal with?

It has become so bad for the dealer that this dealer is no longer recommending the SGS to anyone. He literally told me he thinks Samsung should reimburse everyone who paid money for these phones. Its not Bell's fault, but they are (so far) going out of their way to look after their customers.

Sadly I really like the phone. Coming from an iphone 3g this is so much better on every level. I just need something that works. I'm holding out till the SGS2 or some other next gen Android equivalent. I purchased the insurance, so once Bell carries it I'm switching.
[Galaxy S I9000 General] p_shad0w:
Well i am on my third sgs now.

First one died in 14 days second in 30.

I am sure GLAD that we have bell pushing samsung over this otherwise i doubt anyone would ever be getting any help without a big company doing the pushing for us.

Both phones were diff mfg dates so it is not 'just bad batch' kind of thing. The sd card when pushed a bit WILL DIE is what it looks like.the ones that did not have it die yet probably did not push their phones too much in terms of huge file xfers back and forth.

I for one will only be keeping this as lonf as warranty lasts and then switching back to any htc that will use super amoled at the time
[Galaxy S I9000 General] DS1495:
So I have a question..

I have an unlocked Bell i9000M, but I'm using it on TELUS.

I am EXTREMELY frustrated with the infamous GPS problems. No matter how long I leave it attempting to get a lock in Google Maps Navigation, it will not obtain a lock. Essentially rendering a very important (and advertised?) feature of this phone useless.

Does anyone know if any GPS features have been advertised, because wouldn't that fall under false advertisement if it has been?

Also, would I have any luck in contacting Samsung about getting some kind of compensation for this issue from them? (because I don't think Bell will want to have anything to do with me, because I'm not a customer)

Thanks,

Dylan.

EDIT: Under specifications, they advertise 'Navigation' as a feature. er, no. its not a feature when I CAN'T use it.

http://www.bell.ca/shopping/en_CA_ON.Samsung-Galaxy-SVibrant/70269.details#tabCont1-tabs
[Galaxy S I9000 General] jebise101:
Really great, i though Samsung would have done better with the Galaxy S. This is actually a know issue with Samsung products.

I bought a Samsung Omnia 2 last year from Bell and same thing happed that people are having with the SGS. The internal SD just randomly died on me one day and that was that. There was no way to get it back and needed to be sent in for service.

Yup the same 6 -8 weeks wait and no replacement phone and all that BS. I did spent 2 hours and convinced the lady to give me a loner phone till mine was repaired.

It just seems Samsung is and has used crappy cheap sd storage, which is why it failed before and will fail again. I was gonna go SGS in a couple of weeks and hate know the fact that the SGS may suffer the same fate as my O2.
[Galaxy S I9000 General] arr0ww:
------Update!-------

Since Bell has started replacing the Vibrants with newer units instead of fixing them, this leads to conclude that it is actually a hardware issue. I will be pushing as hard as i can for the below resolution to the problem.

1. Every single Vibrant that is not the 10.12 will be replaced with the current "fixed" version

2. Anyone who sent their phone in for repair will get the $100 credit to their account.

Please help me out by getting everyone you know who has a Bell Vibrant to file a proper complaint to the CCTS!

Thanks!

arr0ww
[Galaxy S I9000 General] Aqua1ung:
What's the "10.12"? How can I tell if I have the 10.12 or not? Should I get them to exchange mine with a "10.12" even though I've had no SD issues with mine?
[Galaxy S I9000 General] AllGamer:
seems like even 10.12 are prone to die as well, i just finished killing the new phone

it wont let me install any new app, even after a clean format and factory wipe the phone

my detail analysis here http://xdaforums.com/showthread.php?t=894391

we should at least get 2 to 3 years warranty for this particular model

one year is simply not enough, 5 months blew by already
[Galaxy S I9000 General] madsatan:
ya.....what are you going to do when we r not bell's customers??

just take it as a lost??

which i dont really want to
[Galaxy S I9000 General] gtg2:
Aside from the terrible experience you're having, are there any other reports on failures with the new hardware? You could simply have a dud or there might not be enough of these new phones out yet. I'm very curious.

Re: warranty extension, I COMPLETELY agree and feel this is more important than asking them to simply replace all phones with the new hardware (and I bet is more likely to happen). This is where we should be shifting our gears with Bell/Samsung.
[Galaxy S I9000 General] DS1495:
So, do you think Samsung would offer any compensation for the GPS problems? I will be willing to call them tomorrow, if you guys think we have a chance of going somewhere with it.

On a side note, as soon as the HTC Desire HD comes to Telus, its MINE. haha :P
[Galaxy S I9000 General] madsatan:
i called them already

and all they told me was that i have to deal with bell

and bell told me that i have to deal with samsung cause i m not a bell user

so both side all gave me run arounds ....

let me know if u have better luck than me
[Galaxy S I9000 General] SS2006:
Bell's fix is to either "flash" the card with their tools OR to replace the entire mainboard

'Can we do this ourselves, or did you mean they flash it with thier tools? Thanks
[Galaxy S I9000 General] Grashoper:
That's exactly where I was going. Assuming your referring to Bed. Highway?? And yes, all of them guys that work there are fantastic gentleman. Bayer's lake, STAY CLEAR!! Nuf said?? VERY big difference in how the two shops are operated.
[Galaxy S I9000 General] Grashoper:
Yah know, i have been reading TONNS of messages from people who say they bought their phone from Bell, and are using it on other networks.. and then, having great difficulty getting any kind of warranty service from them. I don't get it.. Why is it that Bell is refusing warranty claims?? Is it because they are not being used on their network, (so they must be unlocked, which they claim voids the warranty???) if that's the case, all i can say is if i was in your situation, I'd be laughing in their face BIGTIME!! reason i say that, is because unlocking does NOTHING to the phone (except the obvious) otherwise Bell would not be selling the unlock codes. So, technically, unlocking your phone using your own methods, should have any difference what so ever. I mean, in a round about way, wouldn't this be kinda like a monopoly?? Saying "only we can take your money, and unlock your phone for you" If you choose to skip us, and we make no money off you, we're going to kick you to the curb and close the door?? This just doesn't sit rite with me... Think about it for a minute and tell me if you come to the same conclusion as me.

You guy a full priced phone, take it away, use it on a different network other than bell, and your warranty is screwed?? WHY? Cuz you didn't give bell money to provide the unload code?? Basically... Ummm.. NOT!! LOL I'd be off the deep end if i was in the shoes of somebody that was in this situation.. Just doesn't sit well with me at all..

They do it... so its OBVIOUSLY okay and safe to unlock your phone... but if you don't fork over the cash to Bell, then the warranty is void. THEY sold the phone, THEY have to honor the warranty!! I'd be making major complaint to somebody! That for sure..Seems they just pissed at anybody they don't make that extra couple bucks from.
[Galaxy S I9000 General] montrealguy:
Question:

How do you file a complaint with the CCTS if you have a I9000M and are using it with Fido? What are the responses?

I tried to fill it out, but it is asking for my account/phone number with Bell- and obviously I don't have one!
[Galaxy S I9000 General] DS1495:
Well ya, I'm just going to tell them I'm a not a Bell customer and have nothing to do with Bell, and that they (Samsung) MUST help me with my current issue with the device.
[Galaxy S I9000 General] Croak:
Mine died still on JH2, this is the third one, with a 10.07 build date.

Called Bell CS, got a runaround, pressed the issue, she put me in contact with Tech Support (1-877-213-2143), they knew the deal.

New phone, accessories and all is being shipped out to my work address, $100 credit on my account (which is kinda funny, my only open Bell account is a $20/month Tab plan with $50 credit on it already, so I get "free" Tab data for most of the year now.) :)

She also said that she made a note on my account to let me swap for something else besides an I9000M if the upcoming replacement unit dies.

Kinda wish they'd let me do it now, since I bought a T959D (Telus Fascinate) to replace it after the last time it died, don't really need two SGS devices AND a Tab. :)

On the other hand, I damn sure didn't want an HTC "Dangler Zed", a Torch, or any of the WP7 phones, so maybe this one won't die, or if it does, it'll do so sometime in the future when there's something else at Bell I'd want to own.

Also spoke to the guys at my local Bell store, they said they've but a stop sale on all their I9000's in stock, and are sending them back for "blue tag" replacements that have JL2 pre-installed.
[Galaxy S I9000 General] montrealguy:
Can anyone advise on the best option for a non-Bell customer with an I9000M that is dead? Any chance of Bell changing it for a Desire Z HD? It still is purchased from them, after all.
[Galaxy S I9000 General] madsatan:
so u made the call yet?? what happened?? any luck??

i really dont know what to do now ... i went to a bell store (wireless wave )and they told me that i have to go to the real bell store ... arent they all the same?? since they are providing the sercives... wtf.....

it seem like noone wnats to take care of this issue......
[Galaxy S I9000 General] gtg2:
You could always try calling Bell and see what they'll do. Or call Samsung direct. The numbers are floating around in other threads.

Good luck getting an alternate replacement in your scenario :) Sure you bought it from them but I think they're simply obligated to honour the warranty and repair it. They have no motivation to go above and beyond by offering an alternate phone. However, do let us know if have success.
[Galaxy S I9000 General] Grashoper:
You'd have to try. It seems, it's just very recently that Bell is FINALLY (maybe) using a blanket approach toward these phone rite across the board now with alot of $100 credits, exchanging the units on the spot, and even several offers of 'something different'.

All the non bell customers, Look at it like this... Just pretend Bell isn't even a cell provider, and your not even purchasing a Cell phone.... The service to the item (cell service) should be completely 100% irrelevant to the unit itself... It NO DIFFERENT than going to say walmart and buying something... and haven't problems with it. Once the exchange period is over, what happens if something goes wrong?? Well... you deal with the manufacture.... I know Samsung is being morons... but.. In my eyes, technically, after the first 30 days (normally) you would have to deal with the manufacture for warranty claims, why should a bloody cell phone be any different?? Doesn't make sense to me....
[Galaxy S I9000 General] AllGamer:
Just a heads up, the $100 credit is only offered to Bell customers with Contacts.

I purchased the phone outright as Pay As You Go, and they denied the $100 because I'm not in a Contract
[Galaxy S I9000 General] madsatan:
oh ya... so if i call in and tell them that i m using the phone as pay as u go and i alrady bought out the phone ...

and i m using bell pay as u go ...

so i m part of the company ... and they cant say no to their customer....

maybe this will work ...

or anyone tried it already ??
[Galaxy S I9000 General] silvrhat7:
Can someone please tell me what "10.12" means? Is it a version of the phone, and if so, where do I find this information out? I would like to know if I am eligible for this offer from Bell as I have just bought my Vibrant today from Best Buy.

Thanks for any information,

Silvrhat
[Galaxy S I9000 General] arr0ww:
10.12 is the build date, 2010, Decemeber. If you look under the battery you should see either 10.07 or 10.12.
[Galaxy S I9000 General] Croak:
I'm not on a contract, and the only Bell account I have right now is a month to month data plan for the Tab. I got the $100 credit no problem.
[Galaxy S I9000 General] Klism:
10.12 are not fixed yet, mine died in a week.
[Galaxy S I9000 General] Ash88:
My phones in for the second time to be "repaired". Has anyone had the failure with the most recent firmware update that is supposed to fix everything..? Samsung told me on the phone yesterday that they have stopped receiving new complaints on the issues since the new OS release...I really want to believe that, but they also told me my phone was fixed the first time.
[Galaxy S I9000 General] gtg2:
In order to help us troubleshoot this, could you provide some detail about what happened? Are you stuck in a bootloop? Does it boot to the "S" screen then go blank with the buttons lit up? Are you able to get into recovery mode? If so, do you see any errors? What firmware version were you running?

Thanks!
[Galaxy S I9000 General] silvrhat7:
Thank you, much obliged sir.
[Galaxy S I9000 General] boola9989:
Replacement From Bell

My Galaxy from Bell has just been replaced. The version is 10.11. All seems o.k. at this point. I am concerned about rooting as Bell has a statement in their return/replacement document that reads " If it is determined that the product failure is due to client damages you can be subject to a $499 repair charge."

My previous Galaxy died and would not boot past the "S" logo.