yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] w98seeng:
If I remember correctly, Bell was giving $100 to customers who had a dead phone. I would call up Bell and ask about this.

If you live in the Montreal area walk into the service center and it'll be fixed or replaced within a week (usually less). If you are not in Montreal, call here...

Samsung Electronics Canada Inc.

1-800-726-7864

They will send you a shipping label and ship it directly to Samsung Service.

Samsung - Service Absolut

3391 Griffith Street,

St. Laurent, Quebec,

H4T 1W5

514-738-8333

Ian
[Galaxy S I9000 General] brunes:
Thats what happened last time and i had no phone for two weeks.

And they will not even give me a credit for the expected two weeks with no phone of $30, let alone $100.
[Galaxy S I9000 General] bobloblawsum:
Call bell and ask to speak to the technical solutions department because your phone malfunctioned due to a manufacturer defect. Make sure to state it's a galaxy s because they all should have been briefed about what to do.

The guy i talked to in early january basically told me they have new protocol for this phone now, a replacement will be issued and $100 credit will be put on your bill. I'm not sure if this has changed recently
[Galaxy S I9000 General] arr0ww:
CCTS sent me an email about the complaint i filed, just waiting on Bell to respond to it now, hopefully i can get a new phone! Current one has died twice, first time they fixed it, second i managed to bring it back to life.
[Galaxy S I9000 General] cow_like_object:
My phone just died. First i called Bell, they said they are no longer issuing the 100 dollar credit and that i would have to take it in to a bell store.

I saw some other guys that said to call samsung directly, so i did that instead afterwards. They then told me a local samsung technician would have to meet up with me and check my phone out before i could send it back. I recieved a call from that technician and she said that she doesnt know why they told her to check out my phone because they dont do phones. So she said she'd contact samsung again for me.

Now, i am just waiting...any thoughts on what should i do?
[Galaxy S I9000 General] arr0ww:
Well, the Bell Executive off called me again, this time a helpful lady was on the other end.

I received a $100 credit for my troubles...my phone died once and it only took 1 week to get it back.
[Galaxy S I9000 General] brunes:
Bell executive has called me twice now, every time I call back afer i get home I have no answer.

I talked to the store today and was told my phone would probably be 4 weeks to get fixed, which royally pisses me off since I am going away to the US in 2 weeks and was planning on using my phone as a hotspot.

Am going to make specific time on Monday to call the executive office. I had better damn well get something for my troubles, at this point $100 is barely even cutting it IMO.
[Galaxy S I9000 General] arr0ww:
Well, i don't seem to be getting anywhere else with Bell or Samsung on this issue. Samsung never responded to anything, whether it be phone or email, Bell at least called me back a few times.

Since the new year it seems to have died down, i'm guessing most of the problem phones have been replaced.

If you have a problem i would encourage you to contact the CCTS. They have been do a great job of getting Bell to respond to users and provide some kind of compensation.

So i will say i'm done, i will be glad to help you if you need it, feel free to PM me and i will do what i can.

Peace out!

arr0ww
[Galaxy S I9000 General] brunes:
So end result - I did not get any credit but they are Fedexing me a brand new Galaxy S priority. Whenever I (someday) get my old one back from repair I will have to send it back to the exec with a pre-paid waybill.

Hopefully this new phone will not have any issues... if it does, back to the drawing board.
[Galaxy S I9000 General] brunes:
So get this - my old phone comes back from repair yesterday, the new phone didn't arrive yet. I spent hours getting it all set back up. Then today, guess what shows up... the new phone. Now I gotta set this one all up again so I can mail the old one back. Argh!
[Galaxy S I9000 General] bobloblawsum:
Check them side by side. The same thing happened to me and I noticed that the old screen had an obvious brown tint to it. The newer phone just seemed a lot crisper.
[Galaxy S I9000 General] johnmoon:
one of the main reason for staying with Rogers for the last 10 years

Rogers dont ask you much, just ship you a factory refurb

(its a reconditioned but still better than wait for a month get mine REPAIRED*)

sick of their customer support + warranty policy
[Galaxy S I9000 General] ymlccc:
man, I bought the phone brand new with full retail price last August (1st batch), and man what a crap I've bought. Always an HTC fanboy but after this horrible samsung galaxy crap, I am pretty much done with Bell and Samsung. The phone went back after 3rd month for internal SD card issue and then just two weeks ago it happended again with the same issue. No lagfix or anything was ever applied.

My phone's warranty will be over soon, and Samsung is not taking action for my complain. I wonder if anyone is getting 3years of warranty by filing complain to government site or Samsung directly? I tried the site from first page but it won't take me after I stated it's "other" issue and stated resolution could be provided by "manufacturer"...

Any ideas?!

Thanks a lot and it's very sad for people having the same stupid issue with this darn phone
[Galaxy S I9000 General] Ziostilon:
cliff notes because nobody wants to read a whole paragraph:

- I am a Fido subscriber, bought this phone from a separate Bell dealer on day of release. Still have receipt

- Continuously looping Galaxy S logo, guessing its probably the internal sd problem at hand

- never fixed the 3-button problem because i couldn't connect with Kies to do the update

- would've had to factory reset to fix that Kies problem (something to do with having files that had too many characters, i believe)

- factory resetting it could've potentially one-shot killed my internal sd asap, so i didn't do it

- If i send it in, does that mean even if it comes back fixed. will everything on my internal sd be gone (contacts, notepad stuff etc.)

- Is there any way i can drag my data back out before i send it Samsung's way

- So do i just call this number?

Samsung Electronics Canada Inc.

1-800-726-7864

And work it out with Samsung?
[Galaxy S I9000 General] bobloblawsum:
So you can't get to download mode? If you can't get into download mode to mount the sd card on the computer then you can make the usb jig that other people have made on here. It forces the phone into download mode so you can recover your files.

If you take it to bell and explain you can't get into recovery and that it's always been like that, they may give you a replacement, them or samsung. In that case you'll loose your data though
[Galaxy S I9000 General] Ziostilon:
Will Samsung still only fix it up for me if it bricked while upgrading to froyo with Kies?

Mine just bricked out of regular use. It could've been because I kept using task killer at a low security level, having essential things like start screen redrafting
[Galaxy S I9000 General] bobloblawsum:
If it's within warranty then no reason why they wouldn't.
[Galaxy S I9000 General] Ziostilon:
i got the jig working, and got into download mode now

how do i recover my files now?
[Galaxy S I9000 General] ikuba:
My phone seems to be having the force close issue again, this is with 2.3.2 though.

My phone won't allow me to flash back to Stock JL2 without it not being able to boot up.

I've filed a complaint, does anybody know how long it should take them to reply?

This is the second time I've had issues with this phone. And it took forever for Bell to fix the issue. Also does anyone know what Bell and/or the CCTS might do?
[Galaxy S I9000 General] HollowSoulz:
issues with 2.3.2

Question time!

1 who's rom are you using?

2 did you backup your original files? Using either titanium backup or such.

3 are you able to get into download mode? if not you may need to buy a jig or make your own!
[Galaxy S I9000 General] Mi3lp0ps:
Very interresting Post !

But how i can go to the recovery mode ?
[Galaxy S I9000 General] dgovil:
Hold Volume Up and the Home button when you power up your phone. Volume Down+Home button to go to Download mode.

Anyway, as for me, had my phone give up the ghost a while ago. Went to Bell yesterday and the guy at the store took the phone, no questions, didn't even turn it on to see what's up or check if I was still on Bell (Rogers user here).

Should be getting a replacement in a couple weeks. Using a ****ty iPhone 3G (goddamn update to iOS 4 making it super slow) till then.
[Galaxy S I9000 General] dgovil:
Just a quick update from me. Bell returned my phone to me after a week. Same phone I gave in, but now working. Used my previous unlock code and all was fine. Came back on KC1.

Great that it was that fast. Though it's a bit sketch that they didn't ask for ID when I took it back.
[Galaxy S I9000 General] bbluee:
I also got a phone with a different problem, but from a batch of products that were put in production with manufacturing defects. After x time the display of these phones loose color depth and get high brightness, the overall image quality going waay down. The solution is changing the motherboard and the display. I will soon post a link with my blog and the facebook page i did to show people how samsung treats their customers.
[Galaxy S I9000 General] Ziostilon:
my receipt says "shipping charge applies to buyer" is that true?

i thought Samsung pays for the shipping, for me to ship the phone back to them for fixing
[Galaxy S I9000 General] sgsever:
Ok, i've read
[Galaxy S I9000 General] arr0ww:
Phone died again...3rd time now. A Bell store manager is supposed to call me back today.

They better replace the damn phone...:mad:
[Galaxy S I9000 General] candoo100:
i like the 3 year warranty part.. though i've never had any issue with my vibrant
[Galaxy S I9000 General] rambo6:
Samsung Replaced my Bell Vibrant

I live in the States and bought the Bell Vibrant because it had an FM Radio and front facing camera left of the US Samsung Captivate version. I paid over $600 for it. After 2 months it died. I contacted Samsung USA and Samsung Canada. Neither party would take responsibility and fix it. After two months with no phone, I wrote a letter to Samsung Canada. Samsung Canada asked me to contact Bell Mobility. Bell Mobility working with Samsung finally replaced the phone. The original phone was running Android 2.1. The replacement ran 2.2 and worked much better.

I've been using he replacement phone for several months. It is the best Android phone I've used and I've had the AT&T Inspire an the T-Mobile MyTouch 4G.

I would keep pestering both Bell and Samsung until they make it right. They made it right for me.
[Galaxy S I9000 General] arr0ww:
Awesome! I'm glad they made it right, most of the people in the US don't have such luck.
[Galaxy S I9000 General] soulicro:
I do not have the Bell Vibrant, but I do have a friend back in Canada who owns one, because I advised him to get a SGS... He's all good, but I felt like you guys should know - you have support from overseas!

Here's hoping every single one of you gets what he rightfully deserves.
[Galaxy S I9000 General] krarvind:
Glad they made it right. I hope others get that too.
[Galaxy S I9000 General] Freija:
Has anyone recently returned their i9000m to Bell? What happened? I'm thinking about returning mine to Bell since it's been acting up again.
[Galaxy S I9000 General] legendofjon:
Guys, I live in Canada and bought my galaxy s from bell last august.

My advice, don't buy it directly from bell mobility but from a partner such has futureshop that can easily be replaced.

Al though i had seriously problem with them, they are the best option for replacement.

Reason being, the second I have an issue, i go to futureshop and the same day I get a different phone.

The plan cost 13$ per month extra, but futureshop provided me with 100$ gift card to compensate for that.

I Exchanged my phone three times within almost a year and still happy about my purchase.
[Galaxy S I9000 General] xt700:
will do right away:)
[Galaxy S I9000 General] urself25:
Since Samsung replaced nearly all I9000M phones that had issues I dont' think that this thread is needed in the stickies. I proposed that It be removed from there.
[Galaxy S I9000 General] Speculative:
SD problem again after 2.3.3 KIES upgrade

I upgraded to 2.3.3 through KIES in August and within in a week my Galaxy S (I9000M) became dysfunctional. Unfortunately, I bought the phone directly from Bell thinking I would get better service from TSP that I'm paying monthly.

Big mistake! Bell has been giving me the run around and wants me to sign a 'repair contract' which basically gives them the right to charge me and the right to take possession of the phone they sold me.

After many factory wipes my phone now boots into recovery mode (1 in 5 times) and indicates that it can't mount the /SDCARD because it is locked.

I have talked to and emailed Bell many times with the response that I need to pay a deposit and pay their middle man (Futuretel) before they will even look at it.

Samsung responded quicker and just asked me to have Bell send it to them. On the phone a Tech indicated that the problem is unique to Bell because Bell insists that certain directories and mounts be locked to only allow Bell software to change them. /SDCARD is one of these directories/mounts that Bell's boot.bin or sbl.bin locks.

I have launched a complaint with CCTS because Bell will only initiate the Warranty repair if I sign a contract giving them permission to charge me $25, plus $250 deposit, plus $60 middle man fee, and also take possession of the phone that they sold me.

The saga continues. :-(

Phone: Galaxy S I9000 Version 10 11

TSP: Bell Canada

OS: Android 2.3.3, but not booting past the Samsung S.

Error:

E:failed to mount /sdcard (File exists)

E:copy_dbdata_media:can't mount /sdcard

your storage not prepared yet. please use UI menu

for format and reboot actions

adb mount /sdcard yields Permission denied

adb format /sdcard yields Permission denied

adb cd /sdcard and ls shows contents /external_sd
[Galaxy S I9000 General] urself25:
What was the status of your phone before updating it to 2.3.3? Did you apply any lagfix?Where you running a non stock firmware?
[Galaxy S I9000 General] sackofnoise:
Deal with samsung directly, bell support really are a pain. When mine crapped up last year, i contacted samsung directly and they sent me a shipping label and ups came pick it up at my door for free (samsung have a repair center in montreal called "absolut"....)

well just my 0.02 cents

EDIT: Here is the link, already a thread: http://xdaforums.com/showthread.php?t=871592
[Galaxy S I9000 General] arr0ww:
Go right ahead, the more complaints we have, the better the chance of us being noticed.
[Galaxy S I9000 General] AllGamer:
wow, that took a while

finally i just finished typing in the looooooong and detailed complain
[Galaxy S I9000 General] arr0ww:
Awesome!! let all your friends know!
[Galaxy S I9000 General] Karmalina:
I thought that Froyo resolved the band seeking comatose problem. Perhaps you are having some other issue?

Then again perhaps I am wrong.
[Galaxy S I9000 General] brynm:
Link to this thread posted on Sasktel's facebook page.

http://www.facebook.com/SaskTel
[Galaxy S I9000 General] Furry Atom:
People who bought it outright should get the choice of swapping it for ANY bell device.
[Galaxy S I9000 General] arr0ww:
AWESOME!! thank you!

Someone has also posted it on the Samsung Mobile Canada facebook too.

Keep spreading it around guys!
[Galaxy S I9000 General] AllGamer:
Thanks arr0ww for being on top of this case, keep up the good work
[Galaxy S I9000 General] pr0cs:
I submitted my complaint, I put the details I had around contacting Bell for resolution. This is what I entered for the TSA response:

Recommend to send the phone in for repairs.

Require me to pay $45 for a replacement device if I required one for business

Require me to pay $25 for a replacement device if I only require a regular non-smartphone

Require me to pay $15 in order to keep my phone number/account open

I added this to my resolution list as #5 from the OP's list:

5. A direct replacement (NEW) device if the device fails after the first repair, or a full refund for the purchase price
[Galaxy S I9000 General] groaner:
AllGamer,

My 4th phone died last night, well almost died. Force Closes out the yingyang.

After a factory reset it is usable but for how long? i don't know.

I emailed my store's manager last night at 12:30AM and asked in the nicest way to have him do whatever he has to do to get em away from this SGS and into a Desire Z. I received a nice email this morning telling me that he is going to do just that.

This evening I am jumping ship, well for one of my phones. I still have another SGS that I'll be getting rid of when it gets back from repairs.

I'll be emailing the OP's suggestion today!
[Galaxy S I9000 General] arr0ww:
Keep us updated on what happens!
[Galaxy S I9000 General] arr0ww:
UPDATE ON PAGE 1

Got a reply back from the Associate Director of Media Relations
[Galaxy S I9000 General] aquenne:
Good job......
[Galaxy S I9000 General] Aqua1ung:
Oh yeah, I see they gave you the ol' runaround. Wanna bet she won't ever get back to you?
[Galaxy S I9000 General] arr0ww:
Yeah not really the answer i wanted but at least i got a reply. I do have her phone number and will give it a call if she doesn't email me back.
[Galaxy S I9000 General] miniflight:
Er, I don't want the Desire Z for replacement lol...my friend got one and the thing that supports the keyboard broke in a month. Don't think we are going to be happy with that phone!
[Galaxy S I9000 General] lexcyn:
FYI I logged a complaint a while ago but it went no where. Not even a call or e-mail back came out of it.

Then again my phone has been fine but I don't want it to die all of a sudden which I am afraid of.
[Galaxy S I9000 General] arr0ww:
I am away until Monday...holidays = family time. I will keep on top of my emails, and try and post any progress.

Merry Christmas Guys!!!
[Galaxy S I9000 General] Grashoper:
Hay guys/gals... I have been reading massive amounts of information, threads, posts, etc. etc. on the infamous SD card issues. I live in NS.... I purchased two Galaxy phones the day it was released. So far, I am on my 5Th, and the GF is on her 3Rd.

I just had my most recent one replaced about 2 weeks ago.. Whats that?? almost 4 MONTHS after its release?? Is this exceptable ABSOLUTELY NOT!! BUT... I have to tell you all, I have had absolutely no where NEAR the problems most of you have been having with repair time lines, no receipts, not the original owner Etc. Etc. Each, and EVERY time one of our phones crapped out, all I ever had to do, was walk into the store, explain the situation, dude behind the counter did a couple checks, for whatever... 2 minutes later, dude walks out with a brand new box... swaps the phone (non of the other accessories) flips the sim card, 30 seconds later... got me a new phone... not once, has a bell rep even suggested to send off for repairs, and not once, have I had to produce a Proof of purchase... HELL, their computers should have no problem showing them that proof... theirs no reason for asking for a receipt... that I can see anyway...especially if you are returning it to the same store you purchased it from....

I am by no means giving excuses, or sticking up for Bell or Samsung, but I can say, other than a combined total of 8 phones... which is just disgusting given the magnitude of the problem, but... for myself, Bell/Aliant (here in NS) has treated me with respect, and not once have I had any issues what so ever with returning my phone... for a brand new one on the spot. Just sharing my experiences is all.. perhaps because here in Atlantic Canada it's not strictly BELL CANADA... its called BELL ALIANT... whatever that means, I have no idea.. but it obviously means something in regards to how they operate their customer service side of the business. Our call center is even located here in the Maritimes. At any rate, I sure hope this issue is resolved sooner than later... This last phone is working flawlessly...

In closing, although I would absolutely LOVE to join your fight, and file complains, signs petitions etc. but, in my eyes, the issue (on Bells side of things) is being addressed to the best of their ability, and have not been causing me any grief what so ever... They have treated me absolutely fantastic in doing their best to keep me happy... They are doing their part very well in my eyes... How can one complain about Bell/Aliant?? There really is no evidence (that i can see) that any fingers can be pointed directly at bell for causing these issues, but yet they continue to go the extra mile and doing their best at keeping their customers as happy as possible. At least here in the Maritimes anyway.

EDIT: I forgot, the very first time my phone died, I had to wait close to 3 weeks for a replacement as they were on Backorder and no replacements were available anywhere in Atlantic Canada... Had there been, the rep told me he would have couriered a new one from another location...
[Galaxy S I9000 General] gtg2:
Many thanks for getting this organized!

I'd suggest that when discussing this matter with a rep from either company, YOU set the communication timeline instead of waiting for their generic "someone will get back to you". It'll encourage ownership on their end of the issue because they know it isn't going away (they'll either get you an answer or find someone for you to get you off their back :)

Something simple like: "Thanks again for your help. Either I or another representative will followup with you in 2 business days if I haven't received an update by that point."

If for any reason if they give you grief, just remind then that there is a very large community of customers impacted by this problem who are simply waiting for information on the matter and we all appreciate their help.

Again, great work! Let us know if there's anything we can help with in addition to completing the CCTS complaint.
[Galaxy S I9000 General] :
Since Samsung pulled the update off Kies I tried the update to see....I got the "no firmware upgrade available".

As the release of the update for Sasktel and Virgin (which is owned by Bell) I tried the firmware upgrade process again, and this time it offers a JL2 upgrade.

There is talk in other XDA fora that this update may be the update to restore your phone from the dead.

I haven't done the upgrade to JL2 nor did I do the original Bell upgrade to froyo so I'm not sure the effects.

Just keep an eye out!
[Galaxy S I9000 General] GingerEffect:
This fixed the band seeking comatose problem on my vibrant on eclair, it was jumping between the 1900mhz and 850mhz band.

http://xdaforums.com/showpost.php?p=8612667&postcount=386

Took me forever to figure that one out, no help or acknowledgement of the problem from Bell or Samsung. Companies need to stand behind their products :(.