yashsingh1/xdaforums huggingface dataset:
[Desire HD General] Codana:
Great...

Now I have the whatsapp issue and my battery is empty after 8 hours...
[Desire HD General] oggins:
my battery is better after the update, having said that it`s always been good for me..:) and i dont have any other problems, i can live with the sms thing for now..
[Desire HD General] mjehan:
What do they mean by start in "safe mode" ? When i restart the phone with the vol down pressed i get a menu giving me a few options...

anyway.. i selected the "recovery" option and now my phone is stuck with the display showing a symbol of a phone .... anyone know what is happening ?

PS: a hard-reset is a factory reset... what is a soft-reset ?
[Desire HD General] SupremeBeaver:
about your phone being stuck at that screen, dont worry just pull out the battery and it will be fine.

And apparently by soft reset i think they just mean to power off and remove the battery, then power on again.
[Desire HD General] rossysaurus:
just a follow up to my battery life:

http://dl.dropbox.com/u/14475881/screenshot_7.png

not bad huh?
[Desire HD General] SupremeBeaver:
im not sure if i asked this in this thread, but how do you manage that kind of battery life? For me, its the screen that uses 80% of the battery, and no firmware update will improve on that because its hardware. What do you have your screen brightness set to?
[Desire HD General] mjehan:
why do we need to take the battery out ? doesn't disabling the fastboot option and restarting the phone do the trick ?
[Desire HD General] coinstar:
I've found some info about the "safe mode", I tried this on my Desire HD but it's not working http://myhtcdesire.com/tutorials/mini-guides/mini-guide-how-to-start-your-desire-in-safe-mode.
[Desire HD General] mjehan:
Yes it does not work on the desire hd. the volume down button pressed method takes us to a startup menu which doesn't lead to start in safe-mode.

For the moment I have been able to sort out the missed SMS notification issue but I am still testing it. I restarted my phone with the volume down pressed. After the boot menu loaded up I selected the option to reboot the phone. When it started up I starting testing my dummy SMS's. So far all SMS's come with a notification.
[Desire HD General] jamieeeee:
To fix the whatsapp issue (i assume you are talking about the phone wanting to link the contacts over and over) install this http://www.whatsapp.com/android/current/WhatsApp.apk this is a newer version than available in the market.
[Desire HD General] Codana:
Ok no problem anymore, thanks dude.

Battery seems to be better, Wifi on and lost 4% in 2h.
[Desire HD General] mjehan:
any idea how we get to safe mode ?
[Desire HD General] rossysaurus:
the settings i use are 3g off, wifi always on, with 1hour sync's to facebook and weather, gmail always on, and screen on 30%. no other changes, stock rom, stock kernel, stock everything, but with root.

when i had 3g on it could drain my entire battery in 6 hours during idle (hence why i turned it off). if your in a poor 3g area or move through a poor 3g area it will eat your battery trying to maintain a connection.

my screen normally rates at 80% use when i charge each night, but since ive not charged it over night the screen is off for 12 hours per 24 hours, meaning my display is now rated as using 38%, with cell standby and phone idle using most of the rest.

im now at 2 days 2 hours and 42% battery. unfortunately i have a 9 hour car journey tomorrow in which i will be using my phone as a sat nav, which means it will have to go on charge during the trip. this test will end midday tomorrow :( if i remember il get a screen shot before charging it.

http://dl.dropbox.com/u/14475881/screenshot_12.png
[Desire HD General] Dyonas:
I think part of this problem is due to the hopelessly broken notification system on the DHD. Ever since I got mine the LED has been sporadic at best with texts, e-mail and any apps that use it. Sometimes it'll work and I'll hear the audio alert and see the LED going, other times I won't hear anything and there will be notifications there.

In addition to that there's a bug I've complained about since the first day I owned the phone, one notification turns the LED on and any additional notification you get turns it back off again. How do I know that? The easiest example I can give is one I see five or six times a day minimum. A Twitter app gets updates and adds them, LED flash and audio alert go off (again though not all the time) and then I get an e-mail and it only has LED notification. LED turns off. If I wake the phone up I see both sitting in the top bar but I might have heard and seen nothing if I was out of the room for a minute. Then I clear the e-mail alert by reading the e-mail and instantly the LED starts flashing again!
[Desire HD General] kpf16:
Well it all worked fine before the last ota update. I have not installed any more apps sence the update and the suggestion that it is a third party app seems silly. Also why should I have the pain of a factory reset for a buggy update. Has any tried a factory reset and if so did it even solve the problem?
[Desire HD General] SupremeBeaver:
somebody back in this thread tried it and said the problem still occurs.
[Desire HD General] mjehan:
I can confirm. Factory reset does not solve this issue, nor does a soft reset, nor does deleting and re-adding HTC Sense account (solves CPU issue).

Still waiting on the safe-mode method once i find out how to do it.
[Desire HD General] seba84_2005:
After many attempts I was able to run a safe mode :D

1: Turn on the phone power button

2: If you see the HTC logo on white background press and hold the "volume down" button

3: Still hold until the phone as vibrate

4: Release the button if you see in the bottom corner: Safe Mode

work on my phone and checked several times ;)
[Desire HD General] Sniper31:
And the issue is gone or not? I'm really pissed with this problem :(
[Desire HD General] roundyuk:
I thought i'd fixed mine last night by switching off notifications, then killing the messages service/app and then loading messaging again. Seemed to fix it, then got to work this morning and it's broken again.

Really hacked off with this now :-(
[Desire HD General] roundyuk:
Ok, just booted my phone in safe mode, notification clears... now to reboot into normal mode..

Ok, back up in normal mode, notification is clearing. Not holding my breath though as this is what happened yesterday...

Also noticed my phone has randomly rebooted itself twice since I updated....weird?
[Desire HD General] Burning_aces:
In that screen shot what widget/app are you using?
[Desire HD General] coinstar:
How did you manage to boot in safe mode on Desire HD?
[Desire HD General] Sniper31:
I guess with this metod:
[Desire HD General] SupremeBeaver:
Hey guys just got an email from HTC saying that they have escalated the issue to their engineering department. So now for sure they are aware.
[Desire HD General] randomdud:
great. hope the next patch they do they forget about the antiroot mesures ;p
[Desire HD General] seba84_2005:
I have no problems with notification messages. Maybe because I flash my phone from the memory card recent rom file (PD98IMG.zip method).
[Desire HD General] roundyuk:
Notification not clearing is back again....

:-( Bugger
[Desire HD General] SupremeBeaver:
guys there's nothing to worry about. just use "Go SMS" for now (or any other sms app) which works 100%, and wait till HTC come out with a patch. They are aware of the problem now.
[Desire HD General] coinstar:
Well, that's very good news, hope they'll fix it soon.
[Desire HD General] reelist:
just thought i'd check in and add a +1 to people experiencing this issue. i did have the notification not clearing thing, but that was only when having seen the icon in the task/top bar i've then entered the message app via the icon and not the notification. normally this would clear the notification but it didnt. however it cleared when i selected the notification afterwards. not sure if this is the same issue that some of you guys are seeing or not.

but i am experiencing messages coming through with no notification at all. no vibrate, flash or notification bar icon. now THATS a real pain in the arse. but if HTC are aware hopefully a fix will be out soon.

i have to say this is really sloppy on HTC's part to release an update which has such an high severity bug in it. even in this day and age a phones core function will be calls and messaging whilst non functional measures must include battery performance at the top of the priorities (which others including myself have seen diminish with the htcsense bug). these areas have all taken a hefty hit in this latest release.

as a software tester myself it does make me wonder what quality control measures they're taking before deploying a fix. because either they've let it out the door as a known issue, in which case thats pretty piss poor management, or its not being picked up in their testing and thats just sheer negligence.
[Desire HD General] dstenc:
As HTC produces more and more different models each year and supports more than one OS, it's logical that such mass production as result has lower quality since it's very expensive to run all regression tests for each update.

It's the sword with two blades. I wish that HTC will focus in the future on less models and improve quality.

BTW, so far I didn't noticed SMS bug, but also didn't received lots of SMSes to be sure it's not present. Anyway, this is a problem, since so many people are experiencing it and HTC should provide fix ASAP!
[Desire HD General] reelist:
personally i dont see that as an excuse. HTC have expanded rapidly since android came along but thats no reason to get fast and loose with quality control.

besides, you would expect that their regression testing is automated to keep cost down, and as the core functionality most likely hasn't changed i cant see any reason why those tests shouldn't have been run. the text message issue appears intermittent i'll admit, but the battery drain from htcsense certainly isnt!

anyway theres no point debating it. a more productive discussion would be how best to melt down the aluminium around my DHD for scrap, because right now its useless to me.
[Desire HD General] :
Just to say I also have this bug since the latest OTA update. Messages arrive without any notification sometimes and I've missed three this way so far.
[Desire HD General] mjehan:
HTC replied to me today telling me to do a factory reset via the fast-boot screen.

Before doing this they told me to turn off the phone, remove SD card and battery. Put battery in and start the phone in fast-boot mode (keep volume down pressed as phone starts). then select the factory reset. once done restart normally. volume up button pressed and power button should exit you out of the fast boot menu.

PS: dont forget to back up your data before since you will lose everything after a factory reset.
[Desire HD General] :
Guys just use handsent until this its fixed, personally I find it much better than the htc message app anyway;)

JD

Sent from my Desire HD Slab of Quality;)
[Desire HD General] mwright:
I have tried this one and it looks pretty good except it does not seem to have a very useful widget for it.

Is there any recommendation for a replacement with a good, large, widget? Or is it OK to keep using the original (HTC?) widget?
[Desire HD General] Merott:
Using Go SMS now and it's great. I had the "no sms notification" issue for a while, I'm sure even before the OTA release! Now I'm happy with "Go SMS" and I actually like it much more than the stock HTC Messaing app, so I'm not even going back to that.
[Desire HD General] SupremeBeaver:
agreed i love the app. Im using the New years theme :)

just don't forget to disable the notifications from HTC's app or you'll end up with two notifications for some texts.
[Desire HD General] olivierlee:
FYI I flashed the 1.72 RUU and the problems are still there. For the moment GO SMS will do, and I'm loving this app too.
[Desire HD General] roundyuk:
Hard reset my DHD last night, problem looked like it was solved, couple of messages later, back again :-(
[Desire HD General] Codana:
After installing RUU problems still there.
[Desire HD General] bigdish:
Today 6 days after the OTA update I got the sms error of not receiving an audible or visual notification - weird !

Tried GoSms and it worked ok for two messages then stopped notifying.

Soft reset then worked again.

Contacting HTC..............
[Desire HD General] sromer:
Since the update i haven't had some of my messages showing up as new
[Desire HD General] missparker76:
This is just to let you know that we also have the issue on Desire Z with the OTA update so I'm sure HTC will fix that for both devices rapidly ;)
[Desire HD General] mjehan:
HTC won't fix it since its not a general software problem. It is due to some conflicting software on your (and my) device. The solution they have recommended is wipe data, do a proper factory reset and if that doesn't work then send phone in for a fresh software installation.
[Desire HD General] missparker76:
What makes you think that it's a conflicting problem? Can you please clarify?

According to what people said previously on this thread a factory reset does not solve the problem. Well if it was a conflicting problem then the factory reset would solve it, don't you think?
[Desire HD General] coinstar:
I agree with the post above. The problem is still there even after you flash the phone with the official stock ROM from this forum, so it isn't a conflict between the software and the phone data. All my friends wich have Desire HD are having this sms bug, Locations not working properly and so on. So HTC really screwed up the things with this update and I'm not sending my phone to nobody, it's their mistake and they should repair it!
[Desire HD General] :
This is nonsense,

HTC know about this bug and it will be fixed in a minor update I'm sure:)

Sent from my Desire HD Slab of Quality;)
[Desire HD General] :
A factory reset does not clear this problem. I did just that myself two days ago and the problem is still there.

It is the latest software causing the issue.
[Desire HD General] Owendavies:
I've just started using GoSMS and it is much better than the in built HTC app. Customisable and much more settings. I've found it also uses the led every time, whereas the HTC app seemed to miss it every so often. Other than that I'm happy with the update. Kinda wished I hadn't done it though!

Hope HTC sort it out soon.
[Desire HD General] coinstar:
Have you seen this? http://code.google.com/p/android/issues/detail?id=9392&colspec=ID+Type+Status+Owner+Summary+Stars it looks like it's not HTC's fault and if it's true we're screwed!
[Desire HD General] SupremeBeaver:
that's a different issue altogether. but i must say i havent experienced it yet (i think?).
[Desire HD General] coinstar:
Well I think that's the big problem and we are lucky that we have only a small part of it.
[Desire HD General] SupremeBeaver:
from my understanding, that is a long standing issue with android, so our phones might have that problem too. Google need to fix that.
[Desire HD General] coinstar:
This is my opinion too and if it's true it seems that we won't see a fix for this to soon, maybe with 2.3 in 3-4 months :-(
[Desire HD General] mjehan:
HTC does not recognize this issue as problem. From what they told me and a couple of my colleagues it was to send the phone in for a fresh software re-flashing and testing if the soft/hard reset does not solve this issue.
[Desire HD General] hardbreed:
I have also had the issue since updating.

I installed gosms for a day but didnt like it, so then unstalled it and went back to the original messaging app. Ive noticed that the problem hasnt happened since.

Could somone else try with another sms app ie install, switch off stock sms notification, then uninstall and switch stock notification back on and see if they have any luck so far so good for myself
[Desire HD General] mjt:
Interesting.... how long has gone by since uninstalling Go Sms and not getting a stuck notification icon? Hope this is a solution...
[Desire HD General] daniel?:
Also installed sms app (handcent) and uninstalled it after starting it once (I didnt turn the stock notification off).

Until now it works fine received serveral sms and pushmail. lets see if it still does at end of day...
[Desire HD General] samsenteur:
Tried this workaround... Doesn't work for me : after uninstalling goSMS i still have the problem:

-1sms over 2 is not notified

-notification isn't removed from notification bar when I go to the stock sms app...

[EDIT]

it did seem to solve the problem in my phone after one more action : I clicked on the last message in a conversation view (a popup should appear to propose many actions, deleting, forwarding...)

=>The notification icon disappeared in the notification bar (it was still stucked before that)

=>All the sms I received after that showed a correct notification

=>All new notification icons normally disappeared when I went to the stock sms app

...Let's see if it works for many days...

I think the problem is linked with a wrong synchronization between the app and the notification database... Maybe that's why it was working 1 sms over 2. Once re-synchronized it should remain ok... (hope so!)
[Desire HD General] samsenteur:
KO again 1h30 later :( Grrr!

I definitely hate htc engineers...
[Desire HD General] :
Guys just use Handsent untill 2.3 arrives, its a no brainer.... Jeez do you really like the HTC SMS App THAT MUCH!!

Its total jank anyway, Handsent rules;)

JD
[Desire HD General] lemat1:
i tried this but to no avail. also tried in safe mode, just sending my self txt messages and still no luck.

I have noticed if you drag down and open the txt from the notification it does clear it correctly, and i do recieve the alert every time. From what i can tell the msg app doesnt mark the msg as read untill it has been opened and closed, so even with a 3rd party app (im using sms popup from the market to provide the notification and this completly solves the issue for me) but the alert stay present untill the msg thread has been closed so it blinks at you untill youve written the reply which is a minor irritance..
[Desire HD General] lemat1:
has any one tried deleting all thier messages? and not restoring them after a hard reset for example?
[Desire HD General] samsenteur:
I don't need the additional features brought by Handcent, and I don't want to have a non-needed app running in the background... All I need is a very simple sms app that does what it should do : warn me!

It worked perfectly until this crappy update... (why the hell don't they test it before??!?)
[Desire HD General] dazultra2000:
Damnit I thought I had just flashed a ROM badly but now it turns out this is a proper issue?

Guess I'll try one of these other SMS clients in the meantime...
[Desire HD General] grimbola:
I previously read this thread in passing, thinking "I hope that doesn't happen to me!"

yup, you guessed it, I'm having this problem now as well. Not so much the notification bar - there's a small delay from when I open a message and return to my home screen before the notification disappears.

I am definitely only getting my message alert sound for every other text message :(

I too don't want to use a third party app. Hopefully they fix this soon.
[Desire HD General] PaulR27:
I have also experienced this problem since updating albeit infrequently.

Also since the update when I try to open the drafts folder (Menu > Drafts) the messaging app shuts down and the following error message is shown: 'Sorry! The application Messages (processcom.android.mms) has stopped unexpectedly. Please try again. Force close.' Has anyody else had that problem? :confused:
[Desire HD General] k4rn47:
There is no "minor update coming". We just have to wait for HTC engineers to get HTC Sense ready in Android 2.3. Hopefully it won't take too long.
[Desire HD General] mwright:
And your source for this information is what exactly?
[Desire HD General] samsenteur:
I've cleared all my sms threads, just to see if it helps... (not a big lost anyway)

haven't had any bug since then, but I know I have to wait many days as this bug appears to be random...

I noticed before that the persistant notification icon, and the missing notification issue are linked:

-each time the notification icon is not cleared when you read a message, if you go manually to the taskbar to clear the icon then the next message doesn't have any notif.

[update]

No luck, it has been good for some hours then I had the bug again.

Did anyone try to clear the stock app cache and data ?
[Desire HD General] mjehan:
I did the following methods after HTC responded to my emails with suggestions.

i) Soft reset : Did not solve the issue

ii) Soft reset,restart in Safe Mode and delete App cache : Did not solve the issue

iii) Complete Hard reset after wiping all phone, app and cache data: Did not solve the issue

HTC has asked me now to send my phone in to the local repair center for a brand new software reflashing and testing. From what I have read here a reflashing has not solved the issue. Apparently they still claim that this issue is due to a conflict between the software I had previously on the phone and their OTA Update.

Is it possible the HTC procedure of reflashing and firmware testing is different than what people here have tried ? Anyone would recommend me to send my phone is for repairs ? Takes about 2 weeks for them to get done with their repair.

Waiting for your feedback. Cheers

MJ
[Desire HD General] MisterBuggie:
Just thought I'd add I was looking to see if anyone else had this problem.

I bought my phone yesterday, and it immediately offered me an update, which I did. So I'm guessing I'm on the latest official build as I haven't done any flashing yet (and may not, for once I don't see any real need for it ^^ )
[Desire HD General] kebong:
when i got the phone, i immediately rooted (radio and eng s-off) my DHD, and updated to the latest OTA by flashing only radio, boot, and system.img. so far, no issues like this one.
[Desire HD General] zahirsayed:
hey people...

even i faced the same prob after the update... missed a lot of imp msgs as it didnt ring n had to manually check for the msg in the message application...

however recently i tried something n after which till now the error didnt occur..

according to my iphone usage i realised tht if the sms application is on then the new msg actually dont ring and just pop up in the list with no notification...(probably phone considers u r looking at the application while u r there)

so after composing a msg i pressed the back button which took me back to the msg list screen... there i wait for a few seconds and then hit back button again... which according to me properly shuts the message application and hence rings when a msg is incoming... i have tried this only for a day n till now didnt miss any msg...

will post an update if the error occurs...
[Desire HD General] Xstarz:
I also have the sms problem, But i am on a custom rom. so i hope the dev fix's it soon :D
[Desire HD General] mjehan:
The SMS error bug is there regardless of whether the SMS app was closed or not when the message arrived.
[Desire HD General] samsenteur:
+1 same for me.
[Desire HD General] madCase:
Bug

Use hand handcent sms app for the moment! Bug is gone then ...
[Desire HD General] zahirsayed:
for me this is currently working...