yashsingh1/xdaforums huggingface dataset:
[Desire HD Q&A, Help & Troubleshooting] Andy:
I would recommended just using your DHD as it is for a week or so. You may get notifications of updates to your DHD, not Market updates.

Remember the latest HTC Update will prevent you from doing everything we have been discussing.

The thanks button it located under each post. I'm not a thanks hunter, I just like helping others. :)
[Desire HD Q&A, Help & Troubleshooting] PG101:
hahahaha.. I was using the XDA classic view and so there was no Thanks there... swtiched to XDA 2010 and found it.. realised I had a thanks from soe one as well!! Cool!! Must be from the HD2 forum :D
[Desire HD General] thetmyster:
Ok, So i was doing the new system update, and i logged into htcsense.com

So, thats where it ran off to!
[Desire HD General] SAPPH1RE:
Hahaha.. I guess you are doing your system update in the middle of the ocean.. Nice one.. :P
[Desire HD General] WildsideUK:
So how's the signal in the south atlantic? Do you get 3G cos I can't get it within 15 miles of home.
[Desire HD General] poisike:
Seems to be a popular place to be, my phone is also there now...
[Defy General] Sutitan:
My speaker just started to fail. I recieved a call and it wouldent work period. I just assumed a bad connection. I tried making a call later, and I figured that it might be the ear speaker so I tried gently pushing on the top left corner like if read people doing, and well, it began working. it would cut in and out, but it was obvious there was a problem. I tried the speakerphone and it worked perfectly fine.

Anyone else in the states have a problem with their defy. any suggestions. Im really happy with the phone, but this cant continue. it hasn't even been two weeks!!!
[Defy General] SteveChou:
https://supportforums.motorola.com/message/306104#306104

many people have the same prob

what‘s your msn code？ from msn code, you can know the production date
[Defy General] scrannel:
So far it is less prevalent in the states. If you go on the T-Mo Defy site, or the US Defy site at Motorola you'll see some, but if you go to the non-US site on Motorola there are a lot. No one's sure iof it's a software or hardware issue. Some have (temporaitly) restored their speaker by messing around with the "Voice Quality" settings.
[Defy General] jakiej:
i think i've read somewhere that moto had admitted it was a manufacture defect..
[Defy General] Viridis:
I've got this problem (UK) and I'm not happy, I've already replaced one because of a dead pixel, from what I've read people aren't certain whether it's a hardware or software problem. I'm guessing hardware though.
[Defy General] MarSOnEarth:
This morning my handset speaker went silent after about a month of owning the device. I'm in US, and I never used headphones. Cold booting, nor playing with the voice quality settings made any difference, the handset speaker is really a goner.
[Defy General] scrannel:
Yup. No one seems to have a cause yet. Still it seems far less common in the US. I found this post from the US Motorola forum from a T-Mo salesperson:

"I have only had one returned out of the 100+ that we have sold in the store I work in, and it was because the phone was "too smart" (her words) for her. No returns due to ear piece issues."
[Defy General] wilbur-force:
bought 2 Defys for my kids - opened both on Christmas day and one now has a failed earpiece.

Purchased through T-Mobile UK.

Grrrr :mad:
[Defy General] ascot17:
My son's Defy went back to T-Mobile (UK) last week with the same problem. Was fine on speakerphone but no sound at all from the earpiece.

A common fault according to the customer service lady on the phone.
[Defy General] mariu$:
now would be a great time for a develope to step in(because motorola are impotents and cant back up theyre own products) and heres my genius idea:

Instead of talking to it the normal way, turn it arround with the back loud speaker(lower the volume) to the year, and use the noise canceling mic to talk, now the front mic that should've been normally used is going to work as noise canceling.

picture:
[Defy General] SimboXXX:
@mariu$

That is genius :)
[Defy General] dave79:
Got an exchange

I purchased a Defy in mid November through Vodafone UK. The earpiece started to fail occasionally after 2 weeks. I thought it was self caused due to me playing around in water. However everything else seemed to function alright.

After pushing slightly on top of the phone, I managed to get some sound from time to time.

I called Vodafone two days ago (Dec 30th), and they immediately sent me a replacement phone! Got the package yesterday!

backup everything didn't seem to save my angry birds scores though :(

//Dave - Happy again.
[Defy General] mariu$:
@simbo

agreed
[Defy General] SlightlyAmused:
Mine just crapped out two days ago....at first I just thought it wasnt dialing until today I turned on speaker and BAM.....so I called tmobile and they are sending out my 3rd device....Guy told me on the phone if this one has problem they will reset my upgrade credit and send me a new phone of our choice (within reasonable price range)
[Defy General] SteveChou:
The bug phone was made in December？or Nov？

You can know it by MSN code.
[Defy General] Rhyr:
Hi,

anyone have tried to repair the call speaker by itself?
[Defy General] rbeier1221:
If you are rooted you can use Titanium backup to backup angry birds and it will maintain your scores.
[Defy General] Step666:
I think I'm starting to have this problem.

Does anyone know that it can be 100% fixed if it's sent away to be seen by an engineer?

I've already swapped my Defy once due to being unhappy with the battery performance of the original and the new handset's an absolute stormer in that respect, so I don't want to swap it again only to end up with another one that has a poorer battery life.

Not to mention, there's no guarantee that the earpiece on the replacement phone won't end up with the same problem...

So, with that in mind, I'd rather send it off and just have it fixed, provided that once it's fixed it's guaranteed to stay that way.
[Defy General] ox:
I think the same...

Any photo of Defy inside?

Any web of Defy parts?

what is really the hardware issue? the jack? the speaker?

Nobody just open the Phone to auto repare?

thanks in advance
[Defy General] Rhyr:
Some years ago i had an i-mate jam, and the device was affected, due to a contact problem, by an absence of sound on the call-speaker.

So, from my past experience, i can suppose that the problem is on speaker contact, becuase most of call-speaker are not soldered on the board.

On the jam i resolved soldering two wires between the speaker and the board.

But i don't know exactly how is inside the defy, so I can only assume with no certainty...
[Defy General] SteveChou:
http://v.youku.com/v_show/id_XMjMxMjA4OTUy.html

look at this
[Defy General] JamesDax:
Saw the tare down. Does he reveal what cpu the Defy really has under the hood?
[Defy General] Rhyr:
As we can see from the video, it seem that, as i before posted, the defy call-speaker it's not soldered, so it's really possible that it is only a contact problem, but i'm not able to clearly see from the video where are the contact pins of the call-speaker on the mainboard...
[Defy General] SteveChou:
I have some high resolution pics，if you guys need them，leave your Email address.
[Defy General] SteveChou:
no:(

mmmm
[Defy General] Rhyr:
can i send you a pm?
[Defy General] Sutitan:
Sorry I haven't really updated. Ive been out the country. I just shipped my phone today and the expected turn around is 5-7. Ill let you know how it comes back. I cant wait to have my phone back. All this rapid developments happening in in the Dev forums is getting me excited. Those guys should have a blurless flawless 2.2 running by then :p
[Defy General] SteveChou:
ok， if you want the pics , pm me the address,a lot big pics.
[Defy General] nidlaX:
Well, my TMobile USA Defy's speaker just died today. I've used it for about a month and a half now, it was an early production Defy. Time to deal with Motorola.
[Defy General] [UT] X-RAY:
my earpiece went also belly up. been only 4 weeks ... not good. obviously motorola sucked big time here.

sending it to repair tomorrow. hope they will fix it once or for all.

the emperor is not as forgiving as I am ...
[Defy General] [UT] X-RAY:
can you pls tell me the time code where you saw the earpiece?
[Defy General] Step666:
So, been asking around a bit and it seems that, in the UK at least, the instructions being given to retailers is that there is a known issues with the earpiece that is affecting some Defy handsets.

Apparently they're saying to send the phones back to Motorola to be dealt with.

That's a bit unusual.
[Defy General] Rhyr:
Here the screen of the frame where i suppose is the earpiece.

At the left you can see two pins and i think that is the earpiece, but i haven't high quality photos, so i can't be sure of that...
[Defy General] WildBill1234:
I spoke with a Tmo (USA) rep and they asked me to pull the battery and look at the small sticker towards the top of the compartment. They were looking for either a blue dot or “BP” in the text above “made in China”. It seems that if your phone has either of these, you are in the clear...
[Defy General] bobbyphoenix:
Interesting.. I'll have to check and report back. I have mine since the day before Thanksgiving, and it's fine. Thanks for the tip.
[Defy General] bobbyphoenix:
Checked mine. It has the BP there. I'm happy now that I don't have to worry! *crosses fingers* :D
[Defy General] scrannel:
From forum manager on the non-us motorola forum:

"Motorola is aware of a small number of DEFY users who have experienced lost audio through the phone ear-piece speaker. We have identified the source of this issue and have resolved the issue in production. Any consumer who experiences this problem should contact a Motorola customer support centre - here are our contact details.

U.K. Email: https://motorola-global-en-uk.custhelp.com/app/utils/login_form/redirect/ask/p_c ountry_code/GB

U.K. Phone: https://motorola-global-en-uk.custhelp.com/app/call

If you're looking for support outside the U.K. Please visit the Support site for your region, Choose Mobile Phones and then check the "Contact Us" link in the left column to contact us directly.

Mark

Support Forums Manager
[Defy General] SteveChou:
If you have a BTxx or BFxx or see a Blue Dot on your phone's label beneath the battery door you can have confidence that your device is not affected by this issue as long as you are still able to connect a Bluetooth or Wired Headset and the issue goes away. If the issue does not go away with a Bluetooth or Wired accessory then you have a separate issue.

Mark

Support Forums Manager
[Defy General] Rhyr:
So, is it possible that isn't a pin-contacts issue?
[Defy General] bobbyphoenix:
I also have BF. :D
[Defy General] nidlaX:
Motorola is shipping me a brand new replacement unit under the condition that I ship my old phone back to them after I receive the new unit. All shipping costs are covered by them, the replacement has shipped with next day delivery.
[Defy General] SemperEgo:
I'm so relieved that Motorola had finaly given a clear signal and a way to identify issue-free phones.

Do you guys suppose that the blue dot is a marking given to repaired phones (as opposed to the BT, BF labeling?). I ask this because I heard that repaired phones (those who have been opened) could potentially be less water resistant as the rubber lining was removed and then manually replaced.

Now a press release stating that the 2.2 update will be replaced by a 2.3 update and I will be quite ecstatic:p.
[Defy General] [UT] X-RAY:
I wouldn't worry about that. from what I saw on the disassembly video no special care is required to maintain its "water resistant feature" while you put it back together after an earpiece repair.
[Defy General] pijes:
which motorola (country) was that?
[Defy General] Exoten:
If it was true, you could not open the battery door. It seems the case seal works the same way. just a rubber tighten. Remember, it's water resistant, not waterproof 1000 ft.
[Defy General] SemperEgo:
Ok thanks. I was just worried because when I saw the disassembly video, after they unscrew the case, they remove a small rubber band that surrounds the phone. It just seemed really hard to put that lining back properly :p. And any kink there would seriously undermine the waterproofness when submerged (not really an issue for splash resistance).
[Defy General] tim440:
I got a new phone on Monday. They sent it off for repair, but sent a new one back. It doesn't have any of the markings that put it in the clear, so fingers crossed.
[Defy General] nidlaX:
Motorola shipped my new replacement phone back to themselves!!! The incompetence is amazing!!!
[Defy General] Kaffeekranz:
As you people seem to be confronted the most with repair actions concerning the defy:

I've got no problems with the earpiece, but my phone suffers from a different known hardware problem and I'm going to send it in for repair within next week.

I haven't yet flashed a different rom, the only changes I've done were flashing deodexed files/JIT, root, and some overclocking.

Would a factory reset be enough to get my phone into a state, where nothing concerning the warranty can be traced back to me?
[Defy General] Rhyr:
Thank SteveChou who passed me the high quality photos of our Defy disassembled.

In particular, on the attached photo, it is clearly visible the earpiece and the earpiece pins on the motherboard.

I hope that this will help us to obtain more information about the problem.
[Defy General] [UT] X-RAY:
"KNOWN HARDWARE PROBLEM" is the key here.

I rooted my defy and deleted a few unwanted blur apps. I would pay them a visit to own them badly in case they tell me that I have no warranty. especially after Motorola admitted to have a earpiece problem in their production. for me this is strictly unrelated to any user fault, be it software-wise or handling related.

Motorola has no support for Austria btw. I wrote Motorola Germany an eMail and they told me to send it to DAT repair GmbH in Flensburg. Dont forget to insure your packet. Post only covers €50!
[Defy General] Kaffeekranz:
Well, I've got my phone with a new contract, so I'm going to give it to "3" and they'll send it to repair.

At least they're gonna give me a replacement unit as long as my phone is away for repair, but I really dont want to take any chances.

Guess I'll just do a factory reset and hope for the best.
[Defy General] Jt612:
mine just died then (@ Telstra Australia) is it best to go through Telstra or directly with motorola?
[Defy General] trueCrusader:
Feel sorry for all you guys having probs, but there is an alternative, AD2P Guys!. I've very rarely used the headphone jack since the first time i plugged in earphones and saw that the plug doesn't slide in to the jack entirely, which would affect the overall integrity of the jack & means it would protrude more in your pocket, may I add the sound quality thru my custom moto rokrs is awesome( both in call and music player) equalled only by sony, plus using regular earphones defeats the purpose of it's rugged (external) design if you have to unplug the jack to use it. I've been wireless since day one, gladly so it seems & have just decided to never unplug my headphone jack again problem averted! Cheers for the heads up tho community
[Defy General] SemperEgo:
I thought headphone jack use had nothing to do with the issue, it were faulty earpiece batches that caused all the problems.
[Defy General] [UT] X-RAY:
this problem has nothing to do with the headphone. I used my headphone only once - the first week. earpiece died in its 5th week.

had a chat with the motorola subcontractor in germany. they will ship me my defy back by the end of this week. \o/
[Defy General] scrannel:
Although on various forums it's been pretty much determined this is not headphone related, people keep coming back to this as the source. There are just too many people NOT using the headphones with failed phones and vice versa; too many out of the box failures; and that there are so few failures of the USA version with people using the headphones just as much as anyone else. Which is, of course, where the mistaken association comes from: "everyone uses the headphones. When the main speaker goes, only the headphones work, etc."
[Defy General] MGA2009:
Taking a close look to the Hi Res picture (thanks there), the ear piece does not looks to have a "flex" or connection that could be damaged because of normal / abnormal use... It's in fact a normal ear piece.

Is it OK to say the problem it's just a "defective ear piece" ??? (not a connection, not a cable, not a software issue, etc.)

So... for all the people (me included) without warranty from Motorola; is there any way to disassemble the phone and replace the ear piece with another one and live happily ever after?

Anyone did it?

Best Regards.
[Defy General] Rhyr:
I noticed a funny thing...

If i put my Defy under a bit of water, sound from the earpiece come back for a short time, so i think that can be a defective earpiece film or another part always inside the earpiece...

What do you think about this?
[Defy General] MGA2009:
It seems that info like this confimr it is a defective ear piece only...

Anyways... can some one give the FCC ID of you Defy (hope it is a TMOUS Defy) as I don't have mine right now.

I will try to search something.

Best Regards.
[Defy General] scrannel:
IHDP56LC3 (ustmo)
[Defy General] ruiluis:
Well, after almost 2 months i have the earpiece problem. :(

My FFC id: IHDP56LC4

And on the small sticker, on top of Made in China - uTO 0TU B13

Motorola has no support for Portugal, i have to send the phone to France.

I have another rom, they cant refuse the warranty, because this is a hardware problem.

This things are bad for motorola, i think they leave Portugal because they have many hardware fails in the past. When i ask about motorola on the phone shops in Portugal, the feedback are not very positive.

But i still love this phone :p.
[Defy General] MGA2009:
Thanks for those FCC ID but I could not find find what I was looking for, not at least until April (Internal pictures and parts of Moto Defy).

Looking on eBay I could not find an ear piece similar to one on the Defy...

Actually the most similar it's the Motorola RAZR ear piece:

Could it be?
[Defy General] Rhyr:
Pins position in the earpiece are different...
[Defy General] Sutitan:
Just got my phone back and it works great! Im just worried about the waterproofness of it all. Anybody got any reassuring words before i go wash my phone :P (im not really going to...)

Just watched the disassembley video and i noticed that they change the whole front cover. When I received my phone, it had a screen protector on it, much like when you buy a new phone. I had also dropped the phone on the top right corner, and it had a little scuff on the edge of the black and white part. now the scuff is only visible on the white part. This leads me to believe that they changed the whole front. Good news for me!
[Defy General] Rhyr:
A big news for all guys.

I've just finished to talk with the motorola customer care of my country, where motodefy is officially launched yesterday. The customer's operator said me that the earpiece problem is given by a false contact on the earpiece to the motherboard. To solve the problem, new earpieces ar a bit bigger than the old ones.

Also, italian guys can finally send motodefy to italian customer care for repair operation!!!
[Defy General] [UT] X-RAY:
here it is:

grow balls! now go dip your phone in whatever you like ... :D
[Defy General] Sutitan:
Submerged it twice yesterday (in a sink). recieved a few underwater calls too.

All is well! ;)
[Defy General] nidlaX:
I just got my replacement unit, and it appears to be even older than the phone I originally had. Are they sending refurbished units to people who requested new phones, and do these units have the new ear-piece installed?
[Defy General] bobbyphoenix:
I thought you only get your phone back repaired. I mean all your personal stuff is on it right? All your apps, your accounts, etc. Hm. Seems strange to get a phone that is not yours. And if they can't fix your phone I would think they would send a new one, AND your old broken one back. Maybe contact Moto. Here is their support forum for this issue. https://supportforums.motorola.com/message/315406#315406
[Defy General] [UT] X-RAY:
this topic is too short crap

good job! (thismessageistooshortoo)
[Defy General] nidlaX:
No, they agreed to send me a replacement unit first and then have me ship my entire original phone, SD Card + box and all accessories, back to them. I will need to reset my original phone and transfer my stuff over to my new phone, which I'll do using a recovery.
[Defy General] jadedtown:
So I'm in the midwest. Oprah I guess gave all her employees a Defy and several months of service. . . both of which most employees proceded to sell (lol). I bought one off craigs from a hotty.

I had a helluva time convincing Tmobile customer care to port my number because "my account" actually has like 500 phone lines on its and the account holder is a tmobile marketing reps personal name plus "for miss winfrey" LOL.

Oh ya - I have the earpeice BS now. Suggestions for warranty coverage? Tmobile? Moto? Fix it myself?
[Defy General] [UT] X-RAY:
Skip Tmofo and go directly to Motorola. It is a known issue and Motorola handles it accordingly.

I got mine back on thursday. Sounds even better then before. Only possible downside for some: they reflash the unit, so everything is back to its original state and you have to go thru all customizations again. For me it was actually not bad because I discovered that I dont need to root and delete some apks to make it run really really smooth and snappy.
[Defy General] watt9493:
my first defy earpiece failed, bought nov 3, failed nov 15. lived with it til last week then got a replacment (NEW) phone (much faster AND better on battery :D) and now my NEW phones earpiece is startin to fail. TMO US. didnt watertest the first one but i did freeze it (dont ask) :)
[Defy General] nidlaX:
At this rate it would seem like a much better idea to have your phone repaired rather than replaced.
[Defy General] scrannel:
FWIW, T-MO sent me a replacement phone (for a different reason) and it has the "BT" prefix which is supposed to mean it's not susceptible to the speaker fail issue. So, they must be getting in new production phones.
[Defy General] vshymanskyy:
Motorola s*cks

Guys, I met the same problem here.

I tried disassembling the device and assured good contact between the board and the speaker.

No luck (

I have no Motorola SC here in Ukraine.

I also understand why they replace earpiece with front panel... Cause the speaker is actually glued to this panel. They just take out the screen and then put it back.

They should definitely add a sentence about earpiece to IP67 certification ))))))))

I hope the bootloader question will be solved soon so I can put some Debian or Ubuntu there.

I guess as phone It's done.
[Defy General] Rhyr:
Question: have you tried to isolate contacts of the earpiece to be sure that touch only earpiece contacts on motherboard?

If the problem is a false contact that can be a solution...

I can only suppose that, but can be a solution...
[Defy General] vshymanskyy:
Pretty sure the contact was established.

Once it touched another one, phone didn't boot and I thought i broke main board...

P.s. I just realized it: without earpiece - it's even better ;D

Sent from my ME525
[Defy General] Rhyr:
So, no possibility to repair earpiece by itself :-(
[Defy General] kevin_ngckk:
thx for your sharing:):p;)
[Defy General] kjozsa:
moto support center in Europe?

My case is a bit special as currently I stay in Hungary (no Moto service center for phones here), but bought the phone in Austria (there neither as far as I know). It's under warranty of course and that's also confirmed by the moto website.

Do you have any suggestion at which address to send the phone to for repair?

(needless to say the speaker crapped out after literally a few hours of use.. extremely disappointing)