[Captivate General] Unknownman:
Replaced

by: Unknownman

*Chapter 1*

I had an issue with my phone where the phone would be on standby in my pocket and it would shut off without warning. Sometimes it would shutdown after I pressed the power button to lock the phone. This really started to piss me off considering it never let me know it shutdown therefore I would miss several important phone conversations. (These steps are important to my story!) So before I left my house that day I reloaded my captivate with Odin One Click then upgraded to the newest version of Android 2.1 with Samsung Kies Mini. Did a master reset and wiped all my data.

*Chapter 2*

So I had gone back to the store I purchased it from (rhymes with "Crest Cry"). They said they would have to send it off to determine if it is broken or not, then said if it was broken they would have to figure out if it was broken within the warranty specifications and if so they might send it off for a new one otherwise I would have to pay for the repairs.

**** that!

So I left after letting them know that they are ripping me off for $10 a month protection plan...I digress.

*Final Chapter*

I hopped in my car drove across the street to an AT&T authorized retailer, where I did NOT purchase the phone from, and told Bob (*actual name removed*) I purchased the phone a few months ago (leaving out the part about where I purchased it from) and the problems I was having. He seemed skeptical at first and I thought he was going to give me the good ole "Its the battery" problem speech. I told him that I was getting upset with the phone because it shuts off when it goes into standby mode and that I have missed several important phone calls because of it. I let him know that I did a factory reset and reiterated that it was purchased a few months ago. He stated that it sounded like an interesting problem. To which I responded, "Sure does". He stated that he would make a call into AT&T support center and explain exactly what I had said. So we sat down at his desk and he proceeded to dial the number along with initiating some riveting small talk. He waited till a rep attended the line and stated that he was an authorized retailer and that there was someone in the building that has a captivate and it is shutting off randomly.

Bob said a few things over the phone that seemed like one word quips to verify I am who I said I was. He let the person know that I had completed a factory reset. Bob then dug down into the settings of my phone and let the person on the phone know that I was at the most recent firmware (from the upgrade stated earlier). Bob then dialed a number on my phone and it returned my IMEI number and he read that off to the guy at AT&T. Bob was almost immediately put on hold for about 5 min. Then a rep comes back and requestes to speak with me. The rep on the phone spits off some verbal contract I could hardly hear because of his partial indian accent and horrible phone reception. I said "Okay" and the guy on the phone says that he will be replacing my phone and will send it to me in the mail. Upon receiving this new unit I must return my old phone. I was shocked at how well this particular person handled the call and let them know I was gracious. Then the conversation was over.

Morale of the story:

1.) Don't go in expecting to get a new phone.

2.) It may take time if you phone is truly defective.

3.) Also, based off the fact that reading the IMEI number almost immediately resulted in me getting a replacement phone means that this is likely a known problem and if you are experiencing it head to the local AT&T authorized retailer and let them know because they may have more pull than a regular customer demanding a new phone. Just make sure its devoid of all modifications, ROMS, and it is the most current AT&T approved software/firmware version.

*The END*