yashsingh1/xdaforums huggingface dataset:
[Captivate General] reaubideux:
I've been having this problem for about 2 months, seems like it works fine for a few days, maybe a week then I'll have 2-3 days where it'll shut off once or twice a day, then it's fine again for another few days.

Just got back from the AT&T store, I mentioned that I had the bulletin # so I didn't have to try and guide them to the mySCP article and the woman dismissed me as if she already knew what I was talking about and when she was on the phone talking with warranty services she referred to it as the "Captivate shutting itself off in standby" problem so it seemed that they were very well aware of this issue.

Ultimately, they're sending me a refurb so we'll see how that goes. I have rooted, and prior to going to the store, unrooted my phone just in case they wanted to poke around a bit. My concern is that when it was unrooted I removed some of AT&T's pre-installed apps - Navigator, etc. - and changed the calendar alarm .ogg file so now I have to track down the apps and reinstall them prior to sending my current one back. I may just see about reflashing it to the stock ROM, haven't done it before but I'm hoping that'll take care of anything that may make my phone seem suspicious to them.
[Captivate General] a2gtinut:
check ATT store phone for run time : 400hours on 1009 hardware.

Amazing. my phones had record of about 190 hours, now nothing close to 100hours
[Captivate General] Cozmo1:
I've had mine for over 4 months now and it occasionally did a "sleep death" on me at about once a week or two, starting about 2 months ago. Being on-call one week at a time every 4 or 5 weeks this becomes unacceptable. Received my new one last week. Going by the IMEI number it still falls within range, however, the build date is 12/27/2010 and is brand new. I told them not to waste my time with a refurb. Lady said that they don't send out refurbs from their office and then proceeded to overnight it to me. No issues at all getting a new one.
[Captivate General] Milkshakes00:
My IMEI falls far above those numbers listed, yet I've still fallen to random shutdowns. Stock, our custom ROM.. Its definitely a hardware issue..
[Captivate General] a2gtinut:
i think this is both hardware and software issue. Mine was shutting down more often when exposed to cold. After turning on audio player, shut downs stopped.
[Captivate General] jcollake:
The shutdowns can vary between 'tipping points'. Perhaps the 'tipping point' is installation of a totally benign and common app, or perhaps it is an over-charged battery. The point is that the problem is on and off, and occurs for models listed in that memo AND other models. Cold, hot, warm, in-between... who knows what all affects whether this bug manifests or not. It seems various things do from user reports.

My replacement has been good for 19+ days, and I'm hoping it stays that way. Remember, be polite when addressing the support people, they are humans too. This isn't their fault. It will get you further too.
[Captivate General] a2gtinut:
sure you can be nice, my original replacement worked for 30 days and started to shut down again. i am sick of this nonsense. My wife's phone shut down on third day. Tried to load Yahoo mail on new one and install did not go thru. I think this is some kind of memery issue with these phones: sw accessing bad memory locations. I think file system is not robust enough to mark bad memory areas. NOR/NAND driver. We need some debugging ROM with logging enabled.
[Captivate General] Natascha303:
Hi Guys,

i bought mine at ebay "as brand new" with 1 Year warranty by manufacturer.

I live outside the US.

Getting these shutdowns :(

Anyone could explain me how do i get a new replace ?

many thanks for your help
[Captivate General] hayden1987:
you probably won't be able to get a new replacement but if you call Samsung you can ship it to their US repair office and they will replace the mother board but the problem is getting it back because they only ship to a US address. I'm in the same problem being in Canada right now so I'm having it shipped to my friend in the US and then in turn he will ship it to me. Hope this helps :(
[Captivate General] GTIVRon:
So after 2 hours and 18 minutes on the phone they are shipping me a replacement.

I currently have the ODIN flash for 2.2 (froyo) on the phone and it's rooted.

If I just flash ODIN stock 2.1 back to the phone I won't have any trouble right? That will unroot the phone and put all the AT&T crapware back on the phone, right?
[Captivate General] vaiol123:
Well if your phone came with jh7 you should update with that through kies
[Captivate General] bash_array:
IMEI range is the definitive way to tell. Read my original post. Thanks
[Captivate General] bash_array:
If you are outside your 30 days the phone will be a refurbished unit. You will recieve a brand new phone with 1 chip replaced so they have to call it refurbed. It will be a solid replacement.
[Captivate General] bash_array:
352982040855394 or lower - 5393, 5392, etc.

Just look at the last 4 digits and if the last 4 digits are 5394 or below then your phone is susceptible.
[Captivate General] smyrnaheather:
What number did you call to get yours replaced with a new (not refurb) device? I've been trying, but get nowhere.
[Captivate General] smmalis37:
So I've had my Captivate for a while, but haven't had a single shutdown issue. According to my IMEI, I am in the affected range. Should I go through all the trouble of backup, master clear, replacement, etc. or should I stick with the one I have?
[Captivate General] reinbeau:
Mine's in the affected range, too, but I have no problems with it, I'll keep it. The GPS works, I've got it tweaked the way I like it, so I'm all set with it.
[Captivate General] Natascha303:
A guy from ebay told me that his 1007 build has got a IMEI ending with 5750 ... is that possible ?!

I thought above 5500 are just the newer 1011,1012 and so on
[Captivate General] kreegaa:
i added this issue to the samsung galaxy s wiki page refering back to the two threads here. please check on there constantly so that this issue remains on the wiki page and people start taking notice. we are being taken for a ride by att and samsung!!
[Captivate General] bash_array:
Yes yes yes

Dell Streak, 2.2 froyo (318), custom kernel, OC to 1.2ghz, quadrant 2002, hspda signal mod,
[Captivate General] bash_array:
Not all phones in range will have that problem. Keep your phone

Dell Streak, 2.2 froyo (318), custom kernel, OC to 1.2ghz, quadrant 2002, hspda signal mod,
[Captivate General] bash_array:
Sounds hoakey to me

Dell Streak, 2.2 froyo (318), custom kernel, OC to 1.2ghz, quadrant 2002, hspda signal mod,
[Captivate General] bash_array:
Not seeing. Thank you for doing that

Dell Streak, 2.2 froyo (318), custom kernel, OC to 1.2ghz, quadrant 2002, hspda signal mod,
[Captivate General] Ebvad:
I have a batch 1007 phone with an IMEI ending w/ 6405. I am starting to wonder if the 4 ending numbers are relevant or not because there doesn't seem to be any order to them. I guess if I added the IMEI SV to the end xxx6405/05 I would have 0505.
[Captivate General] kreegaa:
"forums are not a reliable source of information. anyways only affects a small no. of people". like i said, not enough outcry over there..!!
[Captivate General] smyrnaheather:
AT&T replaced with NEW not refurbushed Captivate!

:D So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a :D NEW :D Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.

I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
[Captivate General] casey45:
Replacement Manufacture Date

I just recievied a refurb replacement that has a manfacture date of 08/02/10 for ramdom shutdown. My existing phone is 07/10/10 it only shuts down when cold < 40 deg f.Should I keep the existing 1007 or the 1008? Heard the 1008 has 3-button download problem and would like to be able to use download mode.
[Captivate General] BALLISTUC DRUMS:
Just joined today and saw this thread and called the number you posted.

Got the AT&T customer support right off and told them about the problem. Talked to them about the enternal memo and she sent me over to an Android specialist. He talked to me and had me do the regular crap as everyone else. Then said all they will do is send me a referb. Then he tells me that he has had the same phone for 5 months and never had a problem. I say looks like you have gotton lucky but that dosent help me.

When we talked about the memo and all of these people having the same problem and it is all over the net. He gives me a long story that everyone is just out to try and get a new phone now to take advantage of the situation. I told him that was not my case. I had serious problems with mine and it stays off most of the time. He said he would give me a referb and that was it. He also said I could call Samsung warrenty department and gave me the number.

I called them and went over everything with them and they said if I sent it to them they would fix it and send it back in 6 days. Yea they gave me the whole battery and charger issue BS and treated me like @#$%.

My phone is just over 60 days old and falls within all of the guide lines.

Heck I would have better luck with 2 dixie cups and some string. And that is the honest truth. This POS seldom stays on. I will cool down and try some of these ideas others have talked about.

Sorry for the venting.
[Captivate General] gnac:
Called AT&T warranty, got forwarded to their "Android" center. Told them the problem, mentioned I googled it and found it was a common issue with certain IMEI range phones, and fell under warranty. Lady basically said, yeah, we'll warranty that for you. Got a new one sent out with minimal hassle. FWIW the new one also falls within the offending IMEI range like some of the other posters, but I have not had the problem in the past couple of weeks since receiving my "new" phone.

I did reinstall a stock rom prior to return just to be safe.

Thanks for this!
[Captivate General] bash_array:
Had no idea 50,000 people would view this thread. It looks like the captivate shut down issue is bigger than I originally thought.
[Captivate General] vollmus:
I'm officially on my 5th Captivate because of this problem. Needless to say, I'm pissed. One thing I've discovered in my time returning phones and getting new ones is that everyone is nicer in person. Go in and talk to someone at a Device Support Center if you can. Don't get upset with them, just ask if they can do anything to help you. I was near tears and that seemed to get the guys behind the counter working as hard as they could for me. I have a new battery, new USB cable/charger, new SIM card, and new micro SD card. I'm pretty jaded so I doubt this phone is going to last me very long. My last one lasted literally 8 hours from turning it on in the store to shutting itself down at home. The support staff were very surprised to see me back at the store in less than 24 hours.

Perhaps the best advice I received was this: keep exchanging phones until warranty has some of the new 4G phones to hand out. This will be a month or two after they are initially released. Once you've returned your phone through warranty twice, they are allowed to give you a completely new phone. I know I've earned it. I didn't spend $180 on a top of the line phone just to spend countless hours trying to fix it, replacing it, setting up replacement phones, etc. I'm pissed and at some point AT&T is finally going to make this up to me.

Good luck to everyone else dealing with this.
[Captivate General] kingtz:
Hmmm...I'd like you guys' opinion on what you think I should do in my situation:

Bought my phone mid-November. It's been fine mostly until a few weeks ago, when it would shut down once every 5-10 days. I just ignored it until yesterday when it shut down twice in one day. Now I'm getting a bit concerned.

Currently:

rooted

running Cognition 2.3b8 (Froyo 2.2)

Should I try and exchange it or is what I am experiencing reasonable enough to put up with?

I mean, if I have the shutdown issue, would it have been happening since day one or can it appear suddenly after some time? And do the shutdowns become more frequent over time?
[Captivate General] cdwhit:
Take it back. In my case, and many if not most others, once it starts it gets worse. Sometimes it would go a week without problems, then shutdown 10-20 times in one day.

You never know when, so unless you spend a lot of time on your phone, your phone might be off all day and you wouldn't know it until you tried to make a call. Makes it worthless for recieving calls on.
[Captivate General] zeal2136:
I'm on my third and this time same issue. Shut downs within the first week plus my last 4 on my imei is 5700 which should put me in the good, but my first 3 are 351 so i think its important to look at the whole number not just the last 4. This is driving me crazy! Ill call warranty today and see if I can get new phone not refurbished...
[Captivate General] kingtz:
Yeah, I was thinking the same thing. I guess I might as well exchange it while ATT is in the mood.
[Captivate General] bash_array:
The coginition rom (especially a beta version) is not a good rom for the captivate... I have extensive history with cognition and it causes problems. Try running leaked version of froyo for captivate and see how that runs
[Captivate General] smyrnaheather:
That truly sucks. I also spent a good deal of that day putting my complaint on every consumer website available. I may have been lucky and just got a person who was willing to work with me. Be sure to ask for the the someone in the office of the president. I spoke with Bobby Laury (?), who was really helpful. Of course, I spent at least 1 hour on the phone with her while she "investigated the issue". Hope this helps you get better results.
[Captivate General] zeal2136:
ok so i went to an AT&T warranty center and and it 15 minutes got a replacement phone out of the range. The rep said its only the last 4 digits in the imei but he said anything below 6000 is bad. problems are finally resolved 3 phones later...
[Captivate General] FIREONHIGH:
im a lucky dog,had it since launch day,no problem with shutdown,gps??lol, co pilot 8 fixed that,,,oh and MANY THANKS TO DESIGN GEARS for making this phone USEABLE!!!!
[Captivate General] kingtz:
Kind of a tangential question:

If I exchange my current Captivate for a brand new one, will I be able to reinstall all the apps that I backed up with Titanium Backup? Or will this not work because they're different phones?

Thanks.
[Captivate General] hiepgia:
Hehe. My last 4 is 7044 :D
[Captivate General] mike3000:
How exactly does those with affected phones shutoff? My captivate is out of the affected imei range, but lately I have had problems with my phone display turning off after x amount of seconds of no use, but then when i go to wake up the phone with the power button, nothing happens and inorder to revive it, I ultimately have to pull out the battery, then turn on the phone again for it to turn on.

So when you guys have the random shutdowns is it like this? Because I never see the galaxy s shutdown screen when this happens
[Captivate General] alphadog00:
IF you are pulling the battery, then your phone has not shutdown, it has locked up - the keys are not responsive. The shutdown issue is exactly like it sounds. The phone turns off by itself. You go to use it and it is off.

Your issue is more likely some piece of software that is sucking up all cpu cycles and not even allowing an interrupt from an hardware key. It could also be hardware, but the only way to tell is a reset to stock and try it with no software.
[Captivate General] zeal2136:
For me with my shutdowns it would be on, in standby mode, i would go to check it or something and it would be off. All i would have to do is hit the power button until it came on again. Are you undervolting? If so you might need to adjust the settings because that could freeze your phone.
[Captivate General] bigcountry:
My Captivate started do the shutdown thing on the stock 2.1 and my imei number was included in the the affected range. When I went to 2.2 it stopped, so for giggles I put 2.1 back on it done a master clear and ran it for close to a month and it never shutdown on it's own????

It would shutdown several times a day with the stock rom that was untouched, by that I mean I never rooted or flashed it with any rom prior to the shutdown problems.

I think it is just a software glitch but I have no way of verifing it other than what worked for me.

Now I am currently running 2.2 unoffical stock rom and have no shutdown problems at all. Only problem I have is the Wifi going down every so often but it is not that big of a deal.
[Captivate General] bobbylx:
Had mine since about two weeks after release. Ive had random shutdowns and some other quirksbut was to lazy to do anything until this weekend. Called att support on a sunday, told them about the shutdown issue, didnt mention all the stuff on the internet. He asks for my imei and comes back and point blank says it has a known issue and they are instructed to replace it. They took some more info and shipped it. Tracking # says it will be here Thursday. Nice.
[Captivate General] mark_20:
I had the random shutdown problem, so I called and AT&T said they would send me a replacement. Well I received a sealed empty box, so a rather heated conversation followed which resulted in another phone being sent out which was basically unusable as it shut down about half the time it went into standby. Long story short I am now on my sixth Captivate in the last 5 weeks, all of which have the shutdown issue. I escalated this within AT&T (I sent an email to the CEO) and have asked for yet another replacement, either the HTC Inspire or the Motorola Atrix. It looks promising but they will not commit until these phones are released in a few weeks.
[Captivate General] zeal2136:
I suggest you find the closest ATT warranty exchange center and go there. I tried through the mail exchange and got 3 replacement phones all in the known issue range. I drove 2 hours to get a warranty exchange and all they had were phones in above the known issue range. Wouldn't even bother with the mail anymore if i were you.
[Captivate General] mark_20:
The last four units came from my local AT&T Device Support Center, I am on a first name basis with the staff there......
[Captivate General] skoNuff:
Just wanted to share my experience...

Bought my phone from Amazon wireless in Oct of 2010.. Started experiencing the shutdown issue after a little over a month of owning the phone. It would shut down when the battery was > 80%. Tried to pretend it didnt bother me and ran the Keep Alive app. Finally.. I decided enough was enough after seeing that At&t was acknowledging the issue and giving out new phones that are out of the defective range...

Went to the local Device Support center this Sunday. Lady checked under my battery and said yep.. Replaced my phone with a new one and said my old was in the defective range. However, once I left the store.. the phone had already turned off on me. But, I couldn't remember if I turned it off or not because I was fiddiling with it cause I was resetting it etc... Whatever, it definitely was the new phone as this one has been turning off consistently after the battery was < 80% since Sunday. Weird how the situation basically reversed in how it shuts down.

So I went back there again the next day.. yesterday. This time.. they would not give me a new phone. The girl advised me that this new phone they gave me is not in the defective range, it was mfg after November 2010 so it is most likely my battery which was still from my old phone. So now, I'm waiting on a new battery to be sent to me this morning....

Anyways.. it's nice to see At&t trying to make right on Samsung's king kong **** up with this pos phone. I'm seriously doubting this new battery will change anything.. but I gotta play nice with At&t until I test it out.. otherwise back to the support center for another exchange. :(
[Captivate General] mark_20:
The AT&T Device Support Centers only hand out the phones that they are given, which at my local center are all inside the range of phones impacted by this problem. This might make too much sense, but maybe AT&T should send all effected phones back to Samsung.
[Captivate General] zeal2136:
Agreed!
[Captivate General] squishy5:
Sammy got it down

Sammung has great costmer service ( not when in comes to updates though)

When i broke my phone becuse i intsalled some rom's and had usb probalams

I had sent my phone to sammy rooted with a coustum rom and they fixed it for free and SHIPPED IT FOR FREE. THE SHIPPING WAS 2 DAY AIR shipping.

Just call sammung and they will fix it or replace it for free.(as long as there is no physical damage).

Sorry I suck at spelling
[Captivate General] cdwhit:
The exchange centers only give out phones that have been returned, so of course most are from the bad range. It's just their way of suckering us into paying NEW prices for USED phones.
[Captivate General] cdwhit:
Depends. Some of us were instructed to go through ATT.
[Captivate General] FIREONHIGH:
i called samung and told them of the said problems,i asked them if i should send it to att,they said no,send it to us,of course ,i say why?? sam says because we use original parts,lol...i said ok thankyou, clickkk............now i havent had any problems yet ,i bought this on launch day,i think it was 7/18/10, anyway,

seems like if your phone is junk why not just send to samsung while you are in the 1 year warranty?
[Captivate General] jcollake:
It seems YOU broke the phone, so they should not have covered this. It makes it harder for those with real hardware issues. Maybe you were one of those, I can't say. However, people need to be aware of the risks of rooting your phone and experimenting with alternate firmwares.
[Captivate General] MelaniePope:
I went thru all the exact same steps, last week after I read the post about the person getting a new phone from AT&T. Every single thing was almost identical, except the AT&T tech called Samsung for me and they (Samsung) will "fix" mine in 6 days as well! That isn't what I want, but apparently they are not concerned about happy customers! I haven't sent mine in yet because I keep hoping that they will decide to replace the phones with the shut down issue! This totally sucks. Btw, my IMEI number falls in the defective group, but my Baseband is the other one...don't know what to make of that.
[Captivate General] Nerz:
I've seen this thread, but never payed attention it. My imei falls in this category but never had any problems. Guess I'm a lucky one.
[Captivate General] WickedNite:
Me too. Ftr, I've encountered that problem before and head back to radioshack where I bought the phone and they replaced it at once. I never thought that the replacement phone also has the issue since it falls on the imei range but luckily, never had a single shutdown issue on this phone.

Sent from my Muscles using Brain Cells
[Captivate General] bash_array:
WRONG. At&t device support centers were stripped of all affected phones shortly after the press release. All phones that you receive are free of defects. Spoke to some high ups on this one
[Captivate General] bms231:
Good thread. I really dig this site.

My last 4 are 9769 so i should be ok.

funny thing is, i got mine in november of 2010
[Captivate General] tmanonyx:
Which is more important manufacture date or IMEI? My phone has an IMEI in the affected range but manufacture date is 1/16/2011 with a number of 1101. It is a refurbished phone first phone and second were manufactured in August 2010. Both would random shutdown. Just got this one two days ago.