yashsingh1/xdaforums huggingface dataset:
[Nexus S General] wootek76:
I posted about this same issue on wrong section of the forum. Ive had this issue ever since samsung vibrant. I have applanet installed on my phone and some of the app that i installed accessed my apn and totally changed my apn setting to "Sirious application disabled.epc.tmobile" or something like that so i wyped everthing off from the phone and so far i havent had the issue ever since yesterday. Also i had the locale and language setting to korean so im thinking that might be causing it also.
[Nexus S General] RogerPodacter:
That's what I remember too. I think its just an issue with the radio Samsung uses in all their phones. Might not be a way to fix it if even their new phones like the nexus s still have this issue. They prob would have tweakdd it by now if they could.
[Nexus S General] robstunner:
Same problem here. Xmas eve on shift and I have a phone that had no connection whatsoever (not even phone capabilities) this may be the one thing that takes the phone back. (If it happens again)
[Nexus S General] Epiksol:
Have you called T-Mobile to see if they can give you a reset to the towers?

I had this done yesterday afternoon and haven't had the problem again since.

Also, if you'really using an old sim, I would suggest activating the one the phone came with just to be on the safe side.

If that doesn't help you then I would at least wait until just before your return period ends to see if there will be an update to address the issue.
[Nexus S General] robstunner:
Never had this problem with the captivates I've had.
[Nexus S General] robstunner:
Ill give them a call on Sunday
[Nexus S General] xdahd2:
the same thing happens to me, even when I am on wifi, so it couldn't be the tmobile towers.

On mine It shows I am connected but in gray instead of green.

I usually just turn off and on my wifi, that resolves it for 6 hours or so, since im in my house ALL day.

The most annoying thing is that the homescreen freezes too much, like all the widgets work and the app drawer too, but when I swipe left or right it stays in between both screens for a long time. I have to turn off my phone and reboot for it to stop, this usually happens once a day after playing a game or an app that requires heavy usage (not data, just normal).

I will go on monday to BB to get an exchange.
[Nexus S General] mingkee:
I think it just happens on me but now I realized I am not alone.

Radio (2G/3G) freezes (even calling doesn't work) when I get out of NYC subway (from underground) and I have to power cycle the phone to get signal back.

Perhaps there's something can be done on radio ROM.

To prevent it, I have to use "plane mode" before the subway going to underground, and switch back to normal when it goes back to surface (or I get off the station).
[Nexus S General] alpha300:
I'm having the same problem except I'm in Canada on wind mobile. Signal bars are graying out,change of colour of the signal bars from green to grey.

Does anyone no if Samsung and or Google is planning to fix these issues?

Thanks in advance for any responses.
[Nexus S General] Epiksol:
I have no doubt that if it is a common problem then they will undoubtedly work on a fix.

As of right now, I still haven't had the problem occur again since I spoke to T-Mobile on Thursday and had them reset my phone with the towers. I also had them activate the new sim card the phone came with.

I would at least try these two steps before jumping to any other conclusions.

I really hope this helps you out like it has for me.
[Nexus S General] gietl:
Interesting thread. Picked up my NS on Tuesday I think. Was flawless the first few days even with 3g and wifi. Now I have this issue where I need to reboot to get my connection back.

We got my wife one as well and she has not had this problem yet, or at least she claims she is not having the problem.

I had my sim replaced with my G1 about a year and a half ago because of weird issues with low signal strength, it was unrelated to data.

Part of me wants to swap the unit for another one because I do like the phone quite a bit and I know it can work just fine.

As another poster mentioned, this issue impacts me in wifi mode as well. I believe it to maybe be an issue with the gtalk services? I believe that's what's used to authenticate you for most of the access.

In my case I am always green, but things wont load or take forever. Reboot and it's fine.
[Nexus S General] Epiksol:
I would definitely swap it out if I were you. It wouldn't hurt anything, especially if you see that your wife's isn't having the same problem.

These are the first batch of Nexus S' so it's a given that some will ship with more defects then later shipments.
[Nexus S General] robstunner:
Just got the same thing happen to me again. Had to reboot 4 times and then it started working. Sigh. If I take this back its for a return and not an exchange as we got two phones and its a 14 day return policy. I don't wanna be locked in because of my GFs mytouch working just fine.
[Nexus S General] Epiksol:
Remember, give T-Mobile a call before you return anything. I haven't had the problem again since speaking to them last Thursday. (Activated new sim card and they reset my phone with the towers.)

If I'm not mistaken, you have up to a month for a return on new phones if you bought through Best Buy.

Call T-Mobile tomorrow morning first thing. See if that helps. If not, exchange for another and see if thats better. If still not working, then just return it for something else if you feel it will solve your problems.
[Nexus S General] robstunner:
I think its 30 days for t mobile but 14 for the phones. Something like that. It's the same new sim card as we opened up new service and dropped att. the other problem is I have no 3g at work (as well as the other line at her work) so it makes it harder. Just my side problems if anyone cares.
[Nexus S General] allen099:
Unfortunately I don't have a fix but I'm responding so I can subscribe to this thread. I've gone through two NS, both having the same issue. I just had TMobile reset my network connection on their end, and they did confirm I had the correct web package as well. I notice that when it goes gray, I still have full bars and 3G, and I can make phone calls but no data.

TMobile had no idea what the problem was since everything seemed ok and they transferred me to Samsung level 3 support. The guy I spoke with there said this was the first call to their helpdesk regarding this issue, and naturally there's no fix or anything along those lines yet. If anyone else has a few mins after talking with TMo, perhaps ask them to transfer you over to Samsung as well.

I had a Vibrant when it first came out and although it did have the poorly calculated bars, I haven't had it drop connection like this one. Only experienced GPS issues there.

Thanks for keeping the thread alive; hopefully we can get some sort of resolution soon. I wonder if this is happening for the folks who are using the CM7 ROM.

EDIT: My connection has been gray since before I started writing this post, but I didn't reboot. It seems to have gone back to green after about 15 minutes. Hmm.

EDIT 2: Just happened again. I went into Mobile Network settings to see whether the phone recognizes TMo/AT&T at the very least and after scanning multiple times, I have neither provider in the list.
[Nexus S General] distortedloop:
Those of you saying that you get "no data" when the bars are grey, are you sue it's really NO data at all?

I have a youtube video showing the ability to surf the web while the bars are grey; I just can't get Google sync-type services to connect to Google.

Add in the posts from those saying it happens on WiFi to them, this really appears to be an issue with Google and services, NOT with T-Mobile service.

Perhaps there are multiple issues.
[Nexus S General] avetny:
Epiksol

call to t-mobile serves, and tell: when I going to internet on my phone im getting on Web2go.com and site telling me than this internet plan not working on my devise"....

(i was got this problem CALL to T-MOBILE, guys gonna change you base settings special for you android phone)

(sorry for poor English)
[Nexus S General] RogerPodacter:
As I said before, a total no data outage would make their bars gray, cause cannot connect to Google servers. And a Google-only server outage would make their bars gray. Both situations result in no connection to Google servers. Some people are just getting option 1, others option 2.
[Nexus S General] distortedloop:
Then on top of the newly-introduced issue of losing data-connection with Google (this is my 5th Android phone and the first to experience on any of three different carriers), Gingerbread also has the problem of having an ambiguous indicator with the grey bars...they don't clarify your situation.
[Nexus S General] avetny:
it NOT A PROBLEM !!!!!!

YOU NEED TO CALL T-MOBILE.....and say Web2go telling you than you internet plan not working with this device.....(t-Mobile gonna change settings for you inside of base)
[Nexus S General] allen099:
When my phone goes gray, it's synchronous. 3G and bars usually go together. I've never seen one or the other. I did just update my post on page 3; just went gray again and there are no mobile network providers in my list, yet I can still call 611 (I use them as a test).
[Nexus S General] allen099:
No data for me; web pages time out (even news.google.com). I can make phone calls though.
[Nexus S General] wuian:
My situation is similar to Allen099 except I have Tmo as network provider, everything under phone status appears normal, but no data connection and signal bar and 3G icon (even the up/down arrows) all grey.

Didn't reboot and eveyhting back to normal in ~10 minutes. Can't make calls while it's grey.
[Nexus S General] NoYoFTW:
I have a similar problem...

Using an older sim, everything was working except the GPS lock on. I activated the sim that came with the phone and data stopped working, so I called TMobile and they did the reset and it was still not working and determined that there is an outage in my area (LA).

So I tried my other phones sim (N1) on the NS and data worked on that. The TMo rep said that different sims work on different signals and towers and the particular sim on the NS may be down.

Data has been gone for almost 6 days now...is this normal?
[Nexus S General] mingkee:
Did you check APN settings under Mobile Networks?
[Nexus S General] allen099:
That would be incorrect information as far as I know. The only info SIM cards provide is your phone number and the type of voice/data plan you've got (as well as saved phone numbers). The same SIM should have exactly mirrored functionality between 2+ smartphones of similar caliber (in this case N1 and NS).

As far as data goes, what do you have showing? Are you all grayed out but can make phone calls? Does it say 3G at all?
[Nexus S General] napereira:
I had posted about this issue the day or day after the NS came out. It actually seems to have resolved on its own. I do occasionally get the gray 3G/bars but only for a few moments. Although I still have internet access, just no access to "Google" services. I first noticed it because I was getting logged out of GTalk.
[Nexus S General] AllGamer:
hmm... does that affect Canadians visiting USA cities with T-zones? even when we have our own "Zones" unlimited data plans?
[Nexus S General] RogerPodacter:
Well all I meant was its inherent that having total data loss still results in no contact to the Google sync server, hence some people don't know which problem they have. Some people are saying gray bars means they can't access any data at all. And others are saying they still can access other websites.

My point was both situations result in not being able to talk to Google servers, hence gray bars. But we know that gray bars only means no Google server access. If total network is down, then that satisfies no Google server as well.
[Nexus S General] robstunner:
For me it would be grey whenever I had the problems. l would have grey bars with grey 3g but no ability to call/text/data.

/
[Nexus S General] NoYoFTW:
Apn setting is the epc one

Shows 3g and grey bars.

Each time i use the browser it auto redirects to web2go webpage
[Nexus S General] robstunner:
My moms nexus s had that problem today. It was because they forgot to add web on her phone.
[Nexus S General] tks989:
this happened to me tonight. a restart got it going again
[Nexus S General] gogol:
I had this problem when I used T-Mobile (The Netherlands) in the past.

I was using WM6.1 on HTC Kaiser at that time.

The problem continued on my HTC Desire.

People were complaining to T-Mobile, even on national newspaper.

It seems that the network cannot sustain all the subscribers. Especially because T-Mobile NL was the sole provider for iPhone.

So, I could not take it anymore and changed to other provider.

Since then, I have no problem with sudden data loss.

My friend who works at T-Mobile told me that was a situation in the past, they have changed (increase network capacity). Well, too late, I have changed provider!

Just to share my experience.
[Nexus S General] NoYoFTW:
I tried rebooting the phone, restoring the phone, changing the apn and nothing works.

I put the Nexus S sim in my Nexus One and it works! What gives?

I put my Nexus One sim in the Nexus S and it works! Whats going on?

Seems like the Nexus S is not working with the sim its supposed to work on. I will try to exchange the phone, unless anyone else has any other suggestions.
[Nexus S General] mingkee:
Which internet service do you use? Now Android service or 4g web is required to make it work (ns doesn't work on my third line anymore which had $10 internet.
[Nexus S General] Epiksol:
This may be their problem exactly. I personally do not try to cut corners; I have the $30 unlimited data plan.

I haven't experienced the problem again since I activated the new sim and had them reset me with the towers.

I see a lot of people here trying to use the $5.99 T-Zones service or something similar that is different from the $30 full internet service.
[Nexus S General] distortedloop:
That just doesn't sound right. I'd like to hear a more technical explanation of how that works if anyone has one. :confused:
[Nexus S General] savante:
I am experiencing this detailed issue as well at times.

Most often when I have grey signal bars everything (data/voice) works fine (except google syncing?) but every once and a while I will have a full signal and no data or voice which would then obviously turn the bars grey.

I noticed this most recently yesterday when I was trying to make a phone call and the call didnt seem to initiate ringing. I also had no data going through either. Full bars, 3G signal. I toggled on/off airplane mode and was instantly hit with a few emails and notifications indicating my data was back. I was then able to complete the call as well. The other times it had happened to me, it was mostly data that was affected (didnt try to make calls) but toggling the airplane mode almost always fixed it for me.

Now a little background, I came from the Nexus One which I used with my old Blackberry internet Services ($20/month). For the most part, the Nexus One's data worked flawlessly. Every once and a while I'd have an issue where I couldn't initiate a call but whenever I had 3G show up on my phone, the phone got data.

When I upgraded to the Nexus S, the guys at best buy made me get the T-mobile 4G data for $30 a month but I continued to use my previous SIM card from my nexus one.
[Nexus S General] NoYoFTW:
I'm grandfathered into the $20 data plan on both lines.

Early in the evening yesterday, I used my Nexus One sim in the Nexus S and it worked perfectly. Later on that same night, I popped my Nexus One sim in again it didnt work...redirected me to the web2go web page (same problem as the Nexus S sim).
[Nexus S General] mingkee:
I got it. It's same as I expected.

I read some on hofo who have grandfathered Total Internet or VPN and found it doesn't work with NS.

Similar situation happened with me. Now NS only works with Android serivce or 4G web (or having 4G web tag attached with EM(+) plans. NS worked with webconnect once but it doesn't anymore. It only works with main line which has 4G web tag attached with EM+ 3 in 1 plan with no additional cost (same $120 1500mins plus 3 more lines).
[Nexus S General] distortedloop:
I haven't experienced it yet, that I've noticed, but I just don't comprehend how you can have 5 bars of signal strength, and no voice service, whether they're grey or green. What the heck did Google do with the software/modem here?

No bars, no voice, like every other phone I've owned, but this grey/green needs better explanation.

Has anyone considered entering this as a bug at http://code.google.com/p/android/issues ?

Or asking about it someplace where Google employees actually read and respond, such as http://www.google.com/support/forum/p/Google+Mobile/label?lid=551c5c4cca827a18&hl=en
[Nexus S General] savante:
No idea, its puzzling to me as well.

Losing data has only happened to me a handful of times, that I've noticed, and it has always been fixed by toggling the airplane mode on and off. So I guess my issues aren't as bad as some of the people who have had to restart their phone or remove their sim cards.
[Nexus S General] NoYoFTW:
Yea, I just read pages and pages on this forum about tzones and web2go plans and saw someone mentioning that only the android plans or 4g plans will work...none of the old data plans will work.

Bummer
[Nexus S General] robstunner:
I don't know if its my exchanged Nexus or what but after getting my phone exchanged about a week ago I've never has this problem again. When I re-entered my info at the beginning I didn't have my apps or settings restored. (I've had a few androids on 2.2 so I wonder if restoring data and apps is messing up the system on our nexus S phones)? I even got my lock sounds to work correctly too as they didnt with a restore from backup. I remember I had problems with my iPhones every time I updated to the newest one and the only way to fix it was to do a factory restore without a previous backup.

Anyone had this data loss problem that's a newbie to android? My moms Nexus works flawlessly as well as she's a android newbie.
[Nexus S General] Epiksol:
Well I was still a bit skeptical if what I did really solved my problem; a tower reset and activation of Jew sim card.

I was mainly having the issue at work and since doing those two steps I had been on vacation and wasn't sure if I everything was working good because I wasn't at the office. Now that I'm back, I still have yet to see the problem arise again.

So I'm now concluding that those two steps, coupled with verifying that you are using a full internet service (not T-Zones or similar service) should solve this problem.
[Nexus S General] distortedloop:
I didn't know sim cards had religious inclinations. LOL. Couldn't resist that typo. :D

I got and activated a new sim from T-Mobile store, and am definitely on the full Android service plan, but it's happened to me once since then, so it's not a 100% fix for everyone.

Also, for the first time ever, when it did happen to me, I had 5 bars on the phone and a 3G indicator on the data, but they were grey, and I was unable to get any data services. I'm the one who had posted video showing web surfing was available every time i got this, so i was very surprised to get zero ability to surf while in this state; first time that's happened to me.
[Nexus S General] Epiksol:
And I assume you also spoke to T-Mobile in order to have them reset you with the towers...?
[Nexus S General] robstunner:
is this your first android phone?
[Nexus S General] distortedloop:
Nope.

Nexus One (T-Mo), EVO 4G (Sprint), Galaxy S i9000 (used on both AT&T and T-Mo), Vibrant (use on AT&T by my friend), and now Nexus S.

Nexus S got the sim out of my N1. Now it has a sim from T-Mo store.

Why you ask? I said something stupid and noob-like...? ;)
[Nexus S General] robstunner:
no not at all. Did all your apps and setting move over from your previous phones? When i chose to start on a clean slate without having all that stuff moved over, my loss of data went away. I haven't had a problem since.
[Nexus S General] distortedloop:
No, this is all a fresh start phone. Clean log in, download/install apps from the Market. No google or titanium backup installs restored.

It doesn't happen to me often, but it's an issue. First of the 5 phones I've used that ever have trouble with data services if I have a status bar indicator showing data is connected (either wifi or E/3G).
[Nexus S General] robstunner:
hmph, well i did the same with the exchange i got, and its been working 100% for about a week now
[Nexus S General] savante:
That was exactly the behavior I had experienced and noted in this thread as well! Somewhat glad it's not just me.
[Nexus S General] wootek76:
I removed some of the background running apps and removed fullscreen caller id app like one of the member told me to do and so far so good. But eventually there will be an update that will fix this issue right?? I really hope very soon.
[Nexus S General] distortedloop:
I'm surprised no one's opened an issue for this on the google code site for android. I suggested someone do it a few pages back. I guess I should, but not sure how to fully describe it. I'll get around to it and ask people to star it if no one beats me to it.
[Nexus S General] jcsmart:
Similar problem in Hong Kong too. When the phone change from home network to roaming, it freezed.

But after reboot, resume normal.
[Nexus S General] easley.jim:
Similar data issues here.......

I'm having similar data issues.

In some areas of the city (Chicago,) I show full bars and 3g for T-Mobile, but am nearly unable to access data. When loading even a mobile web page, the phone will pause for nearly 30 seconds, and then only get download/upload speeds of 20kbp/s. When I get outside of these areas, i have no problems whatsoever. I also recently had the N1 and had perfect coverage in these same spots. And another t-mobile user can be standing right next to me and not have a single problem. T-Mobile checked my account, reset my phone on their towers, sent someone out to look at equipment and I've even replaced my phone, and no success yet.

They were able to determine that, as long as i was on an active phone call, I got perfect internet speeds with no issues. and this appears to be completely location specific (one area being a 4 block radius around my home :( ,) but everywhere else, the phone is phenomenal.
[Nexus S General] leyvatron:
Grey bars doesn't necessarily mean your data isn't working... it can also mean you have your background data off under accounts & sync. Internet/data still works but the bars don't turn green.

Tzones - Web plan - This has been cancelled by tmobile. Nexus one works but nexus s is a done deal. your best bet is getting an "even more plan"

Hope that helps some of you.
[Nexus S General] ykphuah:
in Malaysia here. Wonder if its the same issue. I noticed that the 3g icon usually goes out after sometime that I lock the phone. When I then unlock, and start say Market, it says no connectivity, then I need to wait for like 30 seconds and usually the 3g icon will appear again.

This remind me of the "Enable Always On Mobile" feature of the HTC phones, but I see no such feature in the settings page.
[Nexus S General] gogol:
In my HTC Desire:

Settings -> Wireless & networks -> Mobile network settings:

[ ] Enable always-on mobile
[Nexus S General] distortedloop:
Same thing going on (no stable data connection to Google's servers), but not the same thing/cause/reason. Most of the complaints here are related to having a 3G icon (meaning you're connected to the phone network), but having grey, not green bars, and despite the 3G icon being there, no stable data connection to Google achievable.

It's mind boggling that out of five Androids I've owned, and still own three, this is the only one that acts like this.
[Nexus S General] wootek76:
Funny thing is that this happens once a day daily that i have to turn off and on once a day everyday. I wanna get the replacement but i dont think this is a hardware issue i really hope google come out with a date to get this resolved.