yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] urself25:
Well, I just had the greatest thing this morning. My SGS has died on me after 3 months. In does not want to boot anymore. The Sd is fried. The sad this is that I never rooted it, never installed any custom rom. Just normal usage and upgrade to froyo last week via Kies. I did a factory reset yesterday because is was so laggy. It became very responsive after that, however, this morning all of my presets had disapeared and after a few click, the screen went black. Pulled the battery, rebooted the phone, then after the SGS logo the Os never booted up.

So my quote of the morning: Once it goes black, it never goes back.
[Galaxy S I9000 General] irietek:
Has anyone else received a shipping label from Samsung Canada?

I just called and some lady told me they don't have access to the local service centres information and they do not ship out shipping labels o_O
[Galaxy S I9000 General] xxgg:
Sorry to say but....

Welcome to the Club!

It's time for long repair wait .
[Galaxy S I9000 General] can3gxw:
Here's the latest update from Samsung Canada as per their Facebook page:

Looks like Samsung is finally officially accepting the problem and possibly trying to figure it all out! Remains to be seen, however, what the final outcome will be.
[Galaxy S I9000 General] BlackDino:
their answer will probably be to keep the i9000m on eclair
[Galaxy S I9000 General] jpaik:
If the fundamental problem for most of these Bell handsets is defective hardware, all the revised Froyo versions will never fix what is wrong.
[Galaxy S I9000 General] frandromeda:
Has anyone noticed that the "track your repairs" page ( http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page ) is *really* slow? Actually, for me it's still loading...

Would all you people stop hitting F5 every second so that I can check my phone status? I mean, it's been like 10 hours since I last checked it! :D

This is another good indicator into the scope of the problem. There's so many people trying to check the status of their repairs that Bell's servers are getting overloaded...
[Galaxy S I9000 General] archangelz:
Call me realistic, but by fixing the problems with Froyo, it'll help delay the remaining handsets in the field from failing until after the warranty period. So Samsung will be no longer responsible at that point.
[Galaxy S I9000 General] jeremie1974:
hahaha, i'm at the repair center in Montreal again, They gave me a replacement unit 3 days ago, with froyo installed. Guest what, it lasted 3 days and crashed again. They gonna give me another one. I asked to have it with eclair. They said they are not sure if they still have this version.

Another crash , and it's called Iphone 4. Getting tired of this sh......
[Galaxy S I9000 General] dm-digital:
So far it seems I've been lucky and haven't had any issue with JK4 other than slight increase in battery drain over JK3. I have to admit that it does have me a little nervous. I may go back to JK3 as it seemed very solid and ran well for a few weeks before I upgraded to JK4.

I checked with Kies to see that JK4 has been pulled along with SamsungFUSnews indicating JH2 had been put back.
[Galaxy S I9000 General] Beast11:
From what i gather, there is no problem with froyo, its with the phone themselves... By updating to froyo you are writing to the partition of your sdcard which is prone to death. Thus, we are seeing more deaths...
[Galaxy S I9000 General] aleks07:
Repair status

Just got my phone back (after 6 weeks of repair). Looks like they replaced MB - I had to unlock it again. It came with JH2 installed and JK4 is not available in Kies :((

I guess I'll play it safe and wait for a new release now...
[Galaxy S I9000 General] dm-digital:
Samsung Canada just posted this...

We are continuing to investigate issues that some users have reported while completing the upgrade to Android 2.2. In the interim, we are taking the extra precaution of temporarily suspending the upgrade as a download from Kies. We apologize for the inconvenience and ask that you contact 1-800-751-4078 or sh.support@samsung.com if you have any further questions. Many thanks
[Galaxy S I9000 General] desikage:
Just and FYI - I called Bell and *****ed at them for not having any loaner phones at any of the 3 stores I went into. They promised to send me an SGS loaner phone out in 3-5 business days and gave me a confirmation number.
[Galaxy S I9000 General] jun.seba:
take it to the man!

I have emailed the Toronto Star regarding the issue. I linked this thread so that they can see the frightening poll numbers, and the issues from all those who have posted. I strongly suggest that others do the same to media outlets. If Bell gets a bad name in major media sources, something might change for the better.

Hopefully if one source gets flooded with emails about the same issue, they'll deem it worth reporting on.

Toronto Star - business@thestar.ca
[Galaxy S I9000 General] bossman74:
Did you talk to customer service or some special number ???
[Galaxy S I9000 General] C.Flat:
Samsung just posted this on their facebook page
[Galaxy S I9000 General] Kewjoe:
Did they charge you for the loaner?
[Galaxy S I9000 General] donalgodon:
Sorry, but I'm thinking about buying this phone and I'm a little confused about something. This problem applies to all versions of this phone or just the one's from Bell?

8 and 16 GB versions?

My carrier has the European 8GB model.

I assume it applies to all variations of this model, but I just thought I'd ask.
[Galaxy S I9000 General] Skud51:
I called the number on the Samsung Facebook page. The CSR was quite vague about the whole thing (but pleasant and courteous). I asked him about whether or not they've received a large number of calls relating to this issue. His answer was "nothing more than usual" like it was just another day.

However, after some further conversation he said that they're (the support center) waiting to hear back from Samsung on this issue and suggested that I wait for an "official announcement" from Samsung, but he doesn't have an ETA. So, they definitely aware of the problem, but have most likely been instructed to "play dumb".

He said that the Froyo update has been pulled "by a certain mobile carrier" because the "end-users are having problems with updating their phones". Also, he seemed surprised when I told him my phone was able to complete the upgrade. So, it appears a large number of end-users aren't able to finish the update.

He said that they've been instructed to take the IMEI and S/N of the phones for people who call in with this issue.

Riley
[Galaxy S I9000 General] zorxd:
at least if it was an SD card it would be easy to replace
[Galaxy S I9000 General] archangelz:
It applies mostly to people with the I9000M variation so mostly Canadians although there are cases of international models having the same issue.

Also from the facebook page, someone there posted that they got off the phone with a CSR and they were told a fixed 2.2 update will be out BEFORE Christmas. I really really really hope my 2.2 galaxy lasts that long and no permanent damage was done.
[Galaxy S I9000 General] Kewjoe:
When I get my SGS back (however long that takes :() I'm going to try whatever the latest and greatest roms are out (JKU right now). No holding back this time, i did everything proper before it failed. I plan to tinker right away. Let it die again, 3 strikes and I'll be moving to a new phone (Desire Z? :()
[Galaxy S I9000 General] zshakespeare:
Great, maybe they'll stop replacing the broken SD cards with more broken SD cards. Here's hoping.
[Galaxy S I9000 General] evil-doer:
exactly what i plan on doing. i played by the rules too. no custom firmwares, no lag fixes, not even rooting. well screw that now. im gonna push this ***** to the limits to make sure itll keep working past the 1 year warranty.
[Galaxy S I9000 General] astralmind:
This makes absolutely no sense as we have a considerable number of failures without Froyo, legit or modded ! Some stock phones on 2.1 are failing the same way. it is an hardware issu
[Galaxy S I9000 General] jcdsilva:
It does make sense if you consider the theory that there's more than one type of failure occurring: an outright SD card failure, and some other software/Froyo related failure.

Based on the descriptions of how the device has been failing for people it does look to me like there are two things at work here.
[Galaxy S I9000 General] Skud51:
It could very well be a software issue (or rather "firmware"). If the firmware for the memory controller, SD card controller, or other low-level device responsible for storage has a bug then this could explain the issues - Especially since a number of people had their "dead" phones returned after the repair facility just wiped and reloaded the software.

I'd give it 50-50.. It could be either one.

Riley
[Galaxy S I9000 General] evil-doer:
huh? what other descriptions? people start getting forced closes, reboot, then it hangs at a black screen. thats it as far as ive seen.

they are holding off the 2.2 firmware because firmware flashes are rough on the internal memory and trigger it to fail. it doesnt matter which version. its just that probably 95+% of people only do the official firmware flashes. so holding that off holds off the inevitable until they figure out what they are gonna do.
[Galaxy S I9000 General] lgkahn:
i dont believe it is s/w i believe it is froyo having more aggressive io on the sd card and system memory (which is a partition part of the same memory as sd) and the memory dying.. if it was s/w then the same euro builds that are working fine on euro sgs's with 8gb internal memoryy would not kill the i9000m phones but from my reading and analysis they are.
[Galaxy S I9000 General] archangelz:
Its a combination of things. Crappy hardware but because there was no sd caching before froyo, it wasn't failing in anywhere near the numbers we are seeing now.

Just look at the XDA poll numbers.
[Galaxy S I9000 General] jcdsilva:
Some people can get into recovery mode, some cannot. Some people get this "dev/mmcblahblah cannot be mounted" while I couldn't even get that far.
[Galaxy S I9000 General] got_milk:
The GT-I9000M isn't using the same builds as the Euro models anyway, so that may have made sense but we don't know what's different between builds.
[Galaxy S I9000 General] lgkahn:
ya bully.. when these builds first came out people were using them because there was no froyo on i9000m at the time and WERE having memory sd failiures while euro users were not.. go back and start reading old threads if you dont believe me.

in fact i predicted this would happen. in one of my posts i predicted there would be a **** storm of failures after the official froyo for i9000m came out becuase it was due to h/w. Not that is any great leap of faith!!! At the time we were trying to figure out if it was due to kernel swapping or lag fixes, but in my analysis everything seemed to point to froyo and some sort of acceleration of h/w failure (the fact that some were dying whtout froyo pts to h/w also and not s/w)!! Even though some died without froyo the majority of them were dying after upgrading to froyo.
[Galaxy S I9000 General] jpaik:
This makes all kinds of sense! I have no wish to see another poll but it would be interesting to hear from people whose Bell phone was killed after a euro build was installed.
[Galaxy S I9000 General] Kewjoe:
I wish we just had a simple poll. Is your SD Card dead? Yes or No. We have 2 polls, we don't know how many people who have had their card die a few months ago have voted in this new poll. I voted "Still Working" in the old poll but I cannot change my choice (dumb!)
[Galaxy S I9000 General] Skud51:
The Android OS is not the only piece of software running on these phones. There are also other things like controller firmware, BIOS (or whatever the equivalent is), bootloader, etc.. So, it still could be a low-level software bug.

The fact that the ROMs for the 8GB Euro phones even work on our 16GB units is a testament to the fact that the ROM doesn't include software for the storage controller. Different storage == different firmware (probably) == not affected by the bug (if it's software). If it did, you'd most likely have a bricked phone or only an 8GB unit after flashing a Euro ROM.

It's definitely possible the Froyo upgrade exasperates the issue because it's not something that happens every day. Perhaps it calls upon a routine in the firmware which is affected by the bug.

That would be like blaming the OS (Windows, Linux, whatever) for crashing a server with faulty RAID controller firmware.

Regardless, until we get an official statement or proven fix, everyone (including me) is just guessing..

Riley
[Galaxy S I9000 General] astralmind:
I agree on Froyo speeding up the phone's death that's for sure but in the end it's the hardware that can't handle normal software usage and that's pretty damn disturbing. If it is low level software then they really don't have any excuse for not having fixed it yet. Getting replaced mobo and still experiencing failure is beyond unacceptable. I really don't understand how samsung are able to get away with this..

In the end, Froyo JK4 massive failure might have been a good thing: This one is getting their attention at least!
[Galaxy S I9000 General] frandromeda:
It's ODIN's fault!

No, it's the lag fix!

It's it's clearly faulty hardware!

There's something wrong with the Froyo update!

Smartest thing anyone has said all day...
[Galaxy S I9000 General] Skud51:
I 100% agree. This may sound bad, but I wasn't excited for the Froyo upgrade because it gave us Froyo (I was already running Doc's 7.6.2), but because I wanted to see how many people ended up with dead phones. I had also hoped enough would die that it would get to the attention of Samsung/Bell.

Does that make me a bad person? :D

Riley
[Galaxy S I9000 General] jpaik:
But who here has any faith in getting an official statement or proven fix? Samsung has displayed remarkable ineptitude so far; Samsung has so far not admitted to any product liability.

If we are looking at an unfixable product...what then?
[Galaxy S I9000 General] archangelz:
Microsoft got away with 110% failure rates on the 360 in the first two revisions of that product. I had one friend who had gone through 6 RRODs. It's still selling these days, sigh... I switched to PS3 after my second RROD.

Sadly, mainstream consumer/press needs to make a huge stink about this before it gets someone's attention. We need a wikileaks release on this haha.
[Galaxy S I9000 General] lgkahn:
same here i dont have any high hopes.. i need 850 3g so i am picking up a i9000t with 8gb internal card 850mhz 3g and no know failure issues on newegg.com.

if when i get the i9000m back it works i will either give to my son or selll on ebay.. or (i fear) send back for repair again. till samsung acks a h/w failure and replaces (not with same h/w that fails again).
[Galaxy S I9000 General] got_milk:
Why are many people getting their phones back with a simple re-flash and they're alive again then?

As was pointed out, a problem with the memory controller/SD controller can create the illusion that the SD card has failed. Considering there are users who can access "dead" SD cards via ADB and prove that they still work, it's proving that this may not be 100% a hardware issue.

We don't know where this potential bug may have started either - the bug could exist in official JH2 builds as well, but a change in Froyo caused it to be more severe.

There's more than meets the eye here, it's easy to blame faulty hardware.
[Galaxy S I9000 General] evil-doer:
so explain why this is only happening to the i9000m? and with any firmware.
[Galaxy S I9000 General] w98seeng:
Any advise for me? I got mine from the original owner who got the phone on contract and sold it to me. I got it off Craigslist and never kept the phone # to the person I got it from.

Since I am the second owner and I am not covered under the warranty, where do I bring my phone for repairs, even if I want to pay for it?

Or, I can replace the mainboard, if I could get one. Anyone know where to get one?

Thanks,

Ian
[Galaxy S I9000 General] bentonius:
I believe you can pay Bell, it's not even that outrageous I think.
[Galaxy S I9000 General] got_milk:
I9000M uses a different internal SD chip/controller combination than the international variant?

I'm not a Samsung engineer so my thoughts are purely speculation here, but why does everyone have to be so closed-minded and keep shouting it's a hardware issue?

If internal SDs were truly dying (which I'm sure they are, but the failure rate could be FAR lower than what this poll claims):

a) ADB would not be able to access the SD card, let alone read/write to it

b) ODIN flashes should FAIL, because ODIN should not be able to write to it

We know people can use ADB, and we know people can use ODIN!
[Galaxy S I9000 General] samir_pat:
i Drop my phone at bell store in scarborough town center, today i check the bell website for status

and it says

The current status of your repair is:

Phone is being inspected/repaired.

Thank you for visiting bell.ca.

Back to homepage

do you guys think they are very fast, its really repaired in two days.

Samir
[Galaxy S I9000 General] jcdsilva:
My phone has had the same status since Monday.
[Galaxy S I9000 General] AllGamer:
as got_milk mentioned, and there are plenty of other topics about it as well, the Bell model i9000m does uses a different chipset for Internal SD than the International I9000 or of all other Galaxy S family.

so, technically speaking we got the black sheep of the family (lucky us)

Ryza and Supercurio on many post have provided prof and the model number of the chip

also there are several topics with pictures of it, vs the different on from the international i9000

i've helped replace 4 i9000m already, counting my own makes it 5, and still got 2 more sitting here waiting to be fixed, as they wont accept it without an invoice.

all of the ones that came back from repair had their PCB replaced (and reprogrammed to use the same IMEI of the PCB that died), the error always the same technicians notes says "no power to main board" forgot the error code number, i listed it on some old topics

but as got_milk also has pointed out, not all I9000M death are motherboard related.

Some are simple flash errors, who knows maybe some users are not used to the different ways the I9000M gets bricked and they might have though it was done for, when all it was needed was a good full firmware re-flash

The guys at the repair shop have a full release of the Flash.

We here on XDA, and most of the ones on samsfirmware are only partial flash

that's why even though we know how to do it we don't have the correct ROM to fully restore it back to working order.

there is a work around for that, you can combine several flashes together, most notably the JM8 (euro) and some other ones, then flash back to JH2 etc, etc

it'll be nice if some one knows or works from the inside and get us a copy of the full ROM to flash ourself.
[Galaxy S I9000 General] dm-digital:
One thing I did notice with JK4 was slower read/writes than with JK3 and JH2. This change probably means they had been tinkering with RFS. It sounds like most of the JK4 bricking was more partition corruption than SD failure.

I went back to JK3 and now my angry birds levels load much quicker! I'll be sticking with JK3 until Samsung gets the issue sorted out.
[Galaxy S I9000 General] got_milk:
I'm back at JH2 myself, I'll hold out until a new official release surfaces.

AllGamer, that's an interesting conclusion. Did the phones power up at all? If so, then the main board must have had power, or else the phone would have just died completely and not respond to anything.
[Galaxy S I9000 General] AllGamer:
all the phones we've sent in will turn on, show the Galaxy S logo, then die and keeps the 2 soft button lit up

the "no power to motherboard" should be more specific, because it's really no power to the Internal SD part of the motherboard, but to replace that they need to replace practically the whole PCB
[Galaxy S I9000 General] lgkahn:
mine i'm sending you wont turn on.. it did till i tried to reflash jh2 now it wont even turn on..
[Galaxy S I9000 General] AllGamer:
still waiting for it to arrive

i'll check it out, when it arrives

it might be completely fried, or might simply be without battery

as the phone doesn't charge, and doesn't shut off when it is bricked
[Galaxy S I9000 General] lgkahn:
no i have multiple batteries )(charge with external wall chargers) tried more than one.. maybe an internal battery or something like a pc bios battery or something that when dead it wont charge.. because it doesnt charge either.. also it was in a reboot loop like normal sd failure b4 i tried to reflash jh2..

did put the original battery in the box for you.. right now showing held up in customs... expansys was out of stock on i9000t's even though showed in stock when i ordered so cancelled.. picked one up and newegg.. yesterday.. should be here monday or tues.
[Galaxy S I9000 General] Beast11:
Unfortunately i have to post this on two threads abt the same issue but here:

So I went into a Bell store today (I'm not sure where I was lol... I think it was Woodbine Centre or something) And I just wanted to play with the DZ. So the girl working there came up to me and I asked her if warranty would still apply if bought a phone second hand with a receipt. From that one thing led to another and she said her SGS recently messed up (just like mine) and a Samsung representative came in this morning to basically do some damage control.

The Samsung guy was going to every Bell store and explaining the situation with the phone. So basically they have acknowledged that there is a problem and that if you phone dies you can contact Samsung directly and you will have to send out your phone to them and they will repair it/ give you a new one (she wasn't very clear about this). She said that you won't need a receipt either, as long as there is no physical damage to the phone. I dont think this is possible, but she said she made sure about this because she doesnt have a receipt herself. Also, they pulled the Froyo update cause more dead phones were coming up because of it. And they sent out 6 phones this morning, which is really, really sad... She said that all the fixed phones will be shipping with Froyo.

So finally Samsung is trying to do something about this even if its not that much... It doesn't really matter to me any more cause i'm done with samsung. I'll be going back to HTC next week sometime and then i'll sell me SGS to the first person that wants it, wenever i actually do get it back.
[Galaxy S I9000 General] Karmalina:
Meant to post to this thread not the old one:

Just adding myself to the multitude of others with dead Vibrants.

Completely virgin phone (my third handset since purchasing in October).

Died about 4 days after the official Froyo release.

Surprisingly the Bell store just gave me a new handset (hey sometimes having a nice rack helps smooth things along lol). New handset running 2.1, Bell told me to do the Froyo update, but I had been debating it and actually decided to do it today, but the update is supended by Samsung on Kies. So I guess I just wait and pray. I really hope they don't wait too long to re-release the update, I don't want to get stuck with a faulty piece of hardware that I have to send in for repairs. If its going to fail and it does so soon enough, getting yet another replacement should be easier, although I told the reps at the Bell store that I'm fed up and want a different model.
[Galaxy S I9000 General] xxgg:
I am sorry, I must have missed something.

Has Samsung pull back on the Froyo 2.2 or something?

I just connected my JH2 Galaxy S i9000M and Kies told me that my JH2 is the latest?

I think I may have missed a important news about 2.2 for Bell by Samsung?

Could someone link me to a article?

Give me a quicky?
[Galaxy S I9000 General] que3jxp:
http://mobilesyrup.com/2010/12/17/samsung-temporarily-suspending-galaxy-s-os-2-2-upgrade/

Yup...

Pulled.

They are basically finally admitting they screwed something up... Just not what :(