yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] hotdoggie:
After the Froyo update bricked my I9000M, along with countless others' I9000M, I thought of Olsen On Your Side right away. However, I ended up not contacting him. Why? Bell Canada owns CTV! So, there is no chance that he would do a piece regarding this issue on his segment. In fact, I am impressed that he actually replied the email and provided a little bit of guidance.

If we want media exposure, then we might have to go to Bell/CTV's competitors for it.

BTW, after I dropped off my SGS @ a Bell Store on 13th Dec, the status was updated to "Phone is being inspected/repaired" on 15th Dec. However, it has remained the same to this day.
[Galaxy S I9000 General] evil-doer:
theres one of these types of shows on the toronto ctv station and they HAVE gone after bell for stuff. they did earlier this year i remember.
[Galaxy S I9000 General] hotdoggie:
Good for them then, but what was the issue? The issue we have at hand is VERY serious though. But like I said, good for them.

On a side note, Cnet posted an article about the Samsung Intercept Froyo update issue a few hours ago.

http://www.cnet.com/8301-19736_1-20026314-251.html
[Galaxy S I9000 General] evil-doer:
it was just something about a bell phone bill. but at the start of the segment they did mention that they are a part of the bell network.
[Galaxy S I9000 General] mapleking:
Hi I'm new here and I'm quite impressed with all the knowledge and experience here. I too have a dead POS Bell SGS. I have made no modifications at all to my phone except to install the 2.2 update AS INSTRUCTED by a Bell service rep to correct the lousy email experience. He said froyo would make it all better. Anyway I intend to do whatever I can to convince Bell to let me out of this mess. One of thier ahole reps told me today to take my number and leave whenever my contract is up! Thier service has deteriorated to unacceptable levels recently and we all need to call them on it!
[Galaxy S I9000 General] caosorio:
If you're in Quebec they have to extend it. :)

La durée de validité d'une garantie prévue par la présente loi ou d'une garantie conventionnelle est prolongée d'un délai égal au temps pendant lequel le commerçant ou le fabricant a eu le bien ou une partie du bien en sa possession aux fins d'exécution de la garantie ou à la suite d'un rappel du bien ou d'une partie du bien par le fabricant.
[Galaxy S I9000 General] Spudsicles:
He did a piece on Bell's fine on the Do Not Call List.

Anyways, where are you checking your status of your repair?... are you calling or going to the Bell store?
[Galaxy S I9000 General] An Droid:
Well, I got my phone back on Mon Dec. 20 (sent in on Dec 10).

According to the workorder, they "replaced minor component parts" and "full SW upgrade and phone reset".

The phone was received with JH2 installed - so much for a "SW upgrade". ;)

Same IMEI and WiFi MAC address...

We'll see how long it lasts...I've recovered with Titanium - so far, so good.

FYI, my phone has a Battery dated 2010.07.19.
[Galaxy S I9000 General] Spudsicles:
How satisfied are you with your cell phone?

"...And Bell was the only carrier to receive lower than average marks for customer service."

http://www.ctvbc.ctv.ca/servlet/an/...phone_101217/20101217?hub=BritishColumbiaHome

Once they got your money and you're locked into a contract, they don't care who you are or what service you're getting... "WE" already got your money fool!
[Galaxy S I9000 General] haloimplant:
http://support.bell.ca/en-on/Mobility/Repairs/

Bell phone repair page, link on the right.
[Galaxy S I9000 General] 7210:
So i got my phone back today, suprisingly, they didnt flash my phone they just gave me another one with a different IMEI. I dont know if its refurbished or not but has minor scratches on the sides definitely a step down from the condition of how i kept my original phone. But right now, i'm not complaining much as the phone does work but its on 2.1 with JH2 FW. I need to use this phone on Rogers and so far none of the one click unlocks works. The z4root does though none of the apps or programs i've tried to unlock it currently works. If anyone has any idea how to unlock this definitely let me know!

Thanks.
[Galaxy S I9000 General] evil-doer:
the fact that this is only happening to the i9000m (in these numbers) is another reason to believe its the hardware.

what software do you think would be at fault? its happened with many different firmwares, official and custom. yet these work on other phones, and kies and odin work fine on other phones too. this rules software out.

and also im pretty sure ive read in places that samsung has even confirmed there is issues with this specific model.
[Galaxy S I9000 General] nemethb:
Lol, are you serious?

It has happened with many different firmwares - this could also show that it's software based (as well as hardware). The software may have been made for the international version which is different from the Canadian version, thus creating problems.

Samsung confirming that it's an issue with this model does not show it's a hardware problems...it just shows "it's an issue with this model".
[Galaxy S I9000 General] sp991:
If you have I9000M changing to I9000 there's a problem. Have you forgot to uninstall (not disable) voodoo lagfix before you did the upgrade. I had voodoo when I was on JH2 and I flashed JH2 stock with odin to make sure my kernel ans everything was stock. Then I pluged it in and did the upgrade with Kies and I restored all my apps with TitaniumPro. I did the upgrade 48 hours ago and still running fine with no FC. The phone I'm using is a new one (maybe refurb) I got after my SD failled on me when I tried to flashed back to JH2 from froyo JPM. I got it back on nov 16.
[Galaxy S I9000 General] evil-doer:
are YOU serious?

you do understand that those custom firmwares are installed ALL OVER THE WORLD on many different phones that aren't the respective phones version as well, don't you? including people installing the canadian firmware on their phones. in the usa, in england, in brazil, in korea, japan, middle east, EVERYWHERE. this is specific to OUR HARDWARE. do you get it yet?
[Galaxy S I9000 General] nemethb:
What's your point? Just because it doesn't work on our hardware doesn't mean our hardware is faulty. It's more like trying to install Windows 7 x64 on your calculator...good luck. I believe the software is not "talking" to the hardware correctly as though something wasn't accounted for. In otherwords our phone is different internally and yet they are using the firmware for the international version. Hence, any other version of the phone is fine.
[Galaxy S I9000 General] habeebo:
my friend have same prob. after update to 2.2 stock at galaxy screen ... :confused:
[Galaxy S I9000 General] nemethb:
Volume Up + Home + Power.

Format Internal SD, Clear Cache and then do a Factory Reset.
[Galaxy S I9000 General] Kewjoe:
My SGS died this morning. Was on JH2 stock, moved to JK4 yesterday morning. I've never installed a lag fix for either firmware's. Lasted almost exactly 24 hours then shut off on it's own. Internal SD card is dead. 3E recovery gives me the same error as "bestbeancounter".

E: can't mount /dev/block/mmcblkOp1 (I/O Error)

E: Copy_dbdata_media:can't mount SDCARD:

Does not boot. Took it to the bell store at Bayview Villiage, they were not surprised, they were well aware of the problem. They didn't have a smartphone to loan out so I'll try another store tomorrow morning.

Date behind my battery is 10.08
[Galaxy S I9000 General] Kewjoe:
That did nothing for me.
[Galaxy S I9000 General] cytherean:
Add another one to the crash list.

Had 2.1 Eclair and rooted with OCLF, phone was flying with the quadrant scores. Last week it froze on me and I had to pull the battery which seemed to clean up the issue. Last night I decided to update to JK4, so I undid the lagfix, unrooted, factory reset and then updated with Kies.

The phone rebooted as expected and seemed to run ok for a couple of hours. Then a couple of force closes, so I rebooted it and got stuck at the "S" of death. Couldn't get it to recovery mode at all, download mode didn't do anything but hang.

I brought it to Bell today and they say 4-6 weeks is standard but I'm hoping to get it back before xmas (high hopes). What are the odds they will do the upgrade to 2.2 for me?

I've got a Galaxy 7500 as a loaner, what a piece of garbage.
[Galaxy S I9000 General] jcdsilva:
I had OCLF on Eclair, which I did uninstall before I upgraded. I also did have Voodoo Lagfix running on it after I upgraded to Froyo.

I also just got back from the Bell store to get mine fixed. It's off to warranty repair land now... Hopefully things work out.

They gave me a Motorola Dext as a loaner... My mom taught me that if I don't have anything nice to say to not say anything at all...
[Galaxy S I9000 General] bestbeancounter:
I think I'm kind of pooched because here's my scenario. I bought the SGS on release date, got the coma issue. Returned it and got another one. Same issue, so I switched to a BB Torch. Then I found the 850 lock resolution so I went back to the SGS by buying my buddy's SGS and sold my BB Torch. Now this SGS is the one that is bricked.

He works for Bell and he's going to see what my alternatives are, but I think I pretty much have to just suck it up and buy a new phone if I can't get this SGS fixed.
[Galaxy S I9000 General] sleepy1212:
My i9000m finally died last night. I was running stock JPU unrooted. When to check wifi settings when it suddenly froze and turned off. When I turned it back on, it kept looping one of the screens so I loaded recovery mode and, as I expected, it was an internal SD error. So I flashed on stock JH2 booted it up and same thing. Luckily this phone was only 2 weeks old and Virgin Mobile (basically Bell, I think) let me get a different phone with no hassle (except I decided to cancel my old plan and got a new one). I didn't want to deal with the fact that my phone could be dead every time I pulled it out of my pocket. Now I have an iReplacement4 *sigh*....
[Galaxy S I9000 General] que3jxp:
Dude....

These SGS phones are DEAD. If they are not, they WILL be. This is CLEARLY a hardware issue no matter how much you praddle on about it being software.

Mine died on the night the update was released (Dec 8) after only 2 hours of use. I then spent over 6 hours researching my face off and trying every manner of ODIN "trick" from XDA as well as the standard 3 btn recovery mode.

This is a MASSIVE issue and I, for one, am going after Bell BIGTIME on this one. My phone was virgin pure and had no hacks, fixes or iffy software on it and it died. One of my co-workers also had his die after only 3 days. There is also a rapidly growing list of people at HoFo and Mobile Syrup that are having this exact same issue.

And something else, we have almost ALL had the Force Close on FAR too many apps as our phones have aged in the last few months. That is not an OS issue but a hardware one when it is happening with such gusto on one specific model of phone.

And something something else. The SGS i9000m is the ONLY SGS with 16GB of internal memory. Where there is a difference, there is a fault...

And to top it ALL off, Samsung has been DEEP in bed with Google working on the Nexus S so there is NO way that this is a software issue as they used the guts of the SGS line for the Nexus S....
[Galaxy S I9000 General] 7210:
Hi,

Just wanted to give people the heads up, I was in the same situation as one of the previous poster, bought it at launch at Bestbuy, unlocked it and using it on Rogers. Updated to the Bell 2.2 froyo and after 2 days of force closing and apps not working i decided to try and restarting if it works. Long story short, I tried to do the wipe internal sd memory and got the same error. Like other posters suggested, I went to Bell corporate store and they're now taking it in to have the phone "reset". They never asked if I was a Bell customer or anything like that so you can definitely head to a Bell corporate store to have them send it in. BTW, one of the girls working there told me this IS a common issue and I wasn't the only person bringing the phone in with this problem. She said Android was pushing out the froyo release and not Bell. Shouldn't they have done some more R &D before releasing an unstable froyo?
[Galaxy S I9000 General] que3jxp:
Froyo is on far too many other devices and is problem free for this to be the problem.

And further, this issue has come up for SGS users BEFORE the 2.2 update. It is just now that doing the 2.2 seemingly guarantees a bricked phone.
[Galaxy S I9000 General] evil-doer:
this is extremely upsetting. doing a reset is not fixing the problem. the phone is just gonna die again in the future.
[Galaxy S I9000 General] que3jxp:
Ya, that has settled poorly on my mind too. :mad:

I am going to be calling Bell tomorrow to follow up on my ticket and to report the findings nation wide. I will then press HARD for some kind of reasonable satisfaction and if possible, then I will seek to get a full refund due to a grossly defective product or there will be a call to the BBB.

I hope for all our sakes and for mine, it does not have to go that far. I have e-mailed several news outlets including Engadget and Mobile Syrup so it should be interesting to see what happens in the next 24 to 48 hours...
[Galaxy S I9000 General] MaestroSeven:
This just happened to me today. Bought my phone on launch day back in late August. I have never used Odin on the phone or any lag fix or even rooted the phone for that matter. I upgraded to Froyo on Thursday night and the phone was working great. Much quicker didn't have to use a Advanced Task Manager app anymore. It was great. Last night the battery went dead and the phone shut off so I plugged it in and let it do a full recharge. The powered it up this morning and it took a long time to boot up but then when it did boot up it froze, black screen. Now it just powers up then black screen. Went into recovery mode tried to format the internal SD card and it still gives the error that it can't see the SDcard.

So looks like I am going into Bell tomorrow to send it in for repairs. It is too bad because the phone is a great phone. But it has issues (GPS worked better with froyo but when turning corners in the car it would keep running straight and then catch up after a few hundred meters and correct to the right street). I don't think I will ever buy Samsung again. Maybe to get the Nexus S if it is available in Canada. I hate apple and all apple products but I haven't heard of the iPhone 4 dying like this. Maybe it is time to switch and become an apple zombie!!!!!

I don't know I am just pissed off and not thinking straight! Lol!

Anyways that is just my two cents regarding this issue.
[Galaxy S I9000 General] que3jxp:
All the confirmation i need

Well, there it is.....

Just got a call from a friend who has an SGS......

DEAD!!!!!!!!!!!!!!!

He is not at all a tech person and has only used his from when he bought it and then updated his phone yesterday. Dead in less than 24 hours.

These phones are DEFECTIVE!!!!!!
[Galaxy S I9000 General] Furry Atom:
http://xdaforums.com/showthread.php?t=803682

I've used it with eclair and froyo. It should be working.
[Galaxy S I9000 General] geeboi88:
i guess i'll try one more time before i give up and just send my phone in.... is there any way at all to recover my files before i ship my phone off? thanks
[Galaxy S I9000 General] zshakespeare:
I filed a complaint with the CCTS today asking for Bell to replace my Galaxy S with a Desire Z, and recoup the cost from Samsung, as Chris Olsen suggested today. We'll see how that goes.
[Galaxy S I9000 General] zeroculture:
I only read through the tail end of this thread as like many on this board they are just too long. So I apologize if this was mentioned already.

Another good media contact the get this issue out there is Ellen Roseman. She deals with consumer issues for the Toronto Star. She was able to solve a problem I had with Rogers a couple years ago. Definitely worth sending her a letter outing this issue.

I can't really complain as my SGS (08/26) hasn't had any issues. Running Doc's ROM with no lagfix, via clockwork. So I don't expect any issues.

So yah Ellen Roseman

http://www.ellenroseman.com/
[Galaxy S I9000 General] terranq:
I bought mine on the same date, was running Doc's ROM with no lagfix, via clockwork. Sent it in for repair 4 weeks ago, so don't be too sure.
[Galaxy S I9000 General] JaY_III:
I get this:

"The current status of your repair is:

Transaction closed."

What does that even mean?

dropped my phone off on the 19th
[Galaxy S I9000 General] #1RAGE:
Probably not but there may be some advanced technique that I'm not familiar with. Either way, do a data wipe / factory reset from the recovery menu before you send it.
[Galaxy S I9000 General] arr0ww:
I've been talking to Chris Olsen some more. He sent me some instructions on how, as a forum, we can send complaints to the CCTS.

He is going to follow up in the new year to see how many complaints the CCTS has received. I will be making a new post with instructions and complaint templates in the next day or so.
[Galaxy S I9000 General] AllGamer:
wow! :eek: i don't like the sound of that...

did anyone called you to pick up the phone?
[Galaxy S I9000 General] AllGamer:
i like this idea, it's definitely worth while
[Galaxy S I9000 General] frandromeda:
Some users reported that they were able to push/pull files with adb even though the phone was dead. So no guarantees that this will work, but you could try putting the phone into download mode and connecting with adb. (My phone was still able to access download mode after the crash by holding Vol Down + Home + Power)

If you want files that are saved on your phone to get copied to your computer, you could use

adb pull /sdcard .

to get all of the pictures, photos, music, etc. that were saved there. If there are many files, this could take a while...

Obviously no guarantees that this will work for your broken phone, but it's something to try.
[Galaxy S I9000 General] irietek:
Hi.

I'm from Toronto. Does anyone know if sending the phone to get repaired through Bell or Samsung is better?

If I send it through Bell my phone will be shipped to a repair centre in Markham.

If I send it through Samsung my phone will be shipped to Quebec.

I am not sure if both repair centres do the same repair.

Is anyone able to provide more information?
[Galaxy S I9000 General] neiu:
Just a quick update on my repair.

Brought the phone into Bell toronto eaton centre last wednesday...the 15th i think. Anyway I checked bell.ca repair tracking this morning and it says that the phone is in the process of being sent back to the store so I'm assuming they reflashed it so who knows. I'll let you guys know what they did to it once i get it back it the next day or so
[Galaxy S I9000 General] AllGamer:
i'll have to say sending it straight to Samsung is the better way, there is a long huge queue if you go via Bell
[Galaxy S I9000 General] MaestroSeven:
I sent my phone into Bell on December 13 for repair. My status has been changed today to being shipped back to the store. So probably just a flash was done or maybe I get a new phone. My question to the forum is what is the process now? How long till the bell store gets the phone? My location is London, Ontario. Should I expect it tomorrow? Anyone who has been through this process if you could reply it would be much appreciated.
[Galaxy S I9000 General] haloimplant:
Any word from Bell reps on whether there will be a fix and re-release of 2.2 for the phones coming back with 2.1?

There's going to be an angry mob if they try to leave us hanging with 2.1. A Galaxy S that can't run Froyo is a defective Galaxy S period.
[Galaxy S I9000 General] irietek:
Hi, thanks for the reply.

I thought Bell just sends it to a local repair centre.

Would the long queue be occurring at the point of Bell sending out the phone for repair? Or is it that the long queue is because of the repair centres they are choosing?
[Galaxy S I9000 General] AllGamer:
at both places actually

Bell stores collects X amount of phones, and every few days sends them to the local repair centers.

then the huge queue happens on the repair center, specially when they are back ordered in parts they need
[Galaxy S I9000 General] evil-doer:
sorry but i have to rant here.

the track your repair page has never worked for me because im not a bell customer. so i called the 1800 number to get a tracking number. it took AGES. first off the guy answered with a heavy french accent and i thought he was speaking french. im like i asked for english, he then said this is english. i swear he was speaking french but i guess maybe he wasnt. the whole rest of the conversation required me asking him to repeat himself a million times because i couldnt understand him.

so first he asks for the phones number. he cant find it in the system, because its a rogers number. so i ask if he wants the invoice number or something else. there was all sorts of back and forth retarded convo going on and finally he said he can track it via the imei which i have in front of me on the box. so, he does find the phone in the system and gives me a tracking number.

THE NUMBER DOES NOT WORK. and i really dont feel like calling back to go through all of that bull**** again. he gave me an 11 digit number and the tracking page only allows you to input 10 digits.

what a god damn waste of time.
[Galaxy S I9000 General] samir_pat:
same here i drop on same date into Scarborough town centre and it has same status today. i wish i am getting new phone
[Galaxy S I9000 General] AllGamer:
maybe the about of returns is so massive that the number count exceeded their original system spec of 10 digits :p j/k

all the SGS going back for repair has overloaded their system and we broke through the 10 to 11 barrier :D
[Galaxy S I9000 General] arr0ww:
Hi Everyone

I made a new thread. Please go to:

http://xdaforums.com/showthread.php?t=883820

and submit a proper complaint with the CCTS. I have included links in my post on how to do this properly.

Thanks,

arr0ww
[Galaxy S I9000 General] irietek:
Thanks!!

Going to spread this around.
[Galaxy S I9000 General] tilallr1:
I did this yesterday, and I recommend everyone else do the same. The more complaints the CCTS receives, the more they will take this seriously.

BTW, let me all tell you my story:

I signed up with Bell on Dec/2/10 for 2 of the Vibrant phones. Since that time, I have exchanged both phones one with a boot loop error and the other with the SD card error. Both were upgraded to Froyo 2.2 and shortly there after failed with different results. But both acted extremely strange even before the upgrade. Then just last friday, one of the brand new exchanged phones failed with a boot loop error too. So thats 3 phones in less than 15 days. Because I used my 30 mins at this point I could no longer exchange the phone and had to send it in for repair. :mad:

What a piece of crap. Even though it's now been publicly admitted that 2.2 is the cause and this forum proves the phone is basically a lemon, Bell/Samsung sit on their butts. I am now without a smart phone too (for who knows how long), because almost every other customer at Bell with the Galaxy S have taken them in for repairs and taken all the loaners smart phones. Aside from the fact that after I receive the repaired phone I will have re-setup this phone for a 4TH TIME. This is extremely, extremely frustrating. You see it works fine long enough for you to install all your apps, test everything and feel like your safe. Then when you least expect it, bam, boot up of death. :mad:
[Galaxy S I9000 General] Uss_Defiant:
I need some advice guys. Returned my phone on Nov 8th, and still waiting for it. Last week tuesday it said it was being shipped to the store, but still have no received it. Should I be getting worried/ bothering bell for a new phone? I cannot imagine why its taking over a week to ship, as the last time I returned this same phone the entire process only took 6 business days.

Should I be doing anything further?