[Galaxy S I9000 General] xxgg:
Can't believe my repaird phone died in 2 weeks. Oh God this sucks Nuts!

Just called and rep. told me that they require a proof of purchase(which i don't have) in order to process a shipping label??

Seriously? !! what the hell!~

I must have got a bastard of a rep. Gonna call back later .

Update:

Instead of the phone number on first page, I've called 1-888-751-4078 this number and there is no press 1 for english, 2 for that,,, etc.. no extensions. It connects you straight to a Social Hub Rep.

Now, I don't know if by calling either number will have you end up calling to same department but I've had two different experience.

There was the very first time back 2 months ago when I called (number of first post), once I got hold of a rep. first thing they wanted to do was setup a account with them before we started talking. Sure whatever... but I don't know if I was unlucky and got someone who didn't know exactly what they were doing or maybe new? Saying that they can't not help me and that I had to send the phone to the carrier. Now this is before f*** up by Samsung with 2.2

Earlier to day I call the same number (number on first page), same procedure, I had to make a new account only because I said... i didn't have a account. Sure,,, wahtever. Yet again I ended up with someone who didn't even know what they were asking for.

"Sir, could you tell me what date Kies you have installed?"

Me: Date of kies? what are you talking about? Are you asking for a version number of the kies?

Rep: Uuu yes,. (knew this guy was total newb and I wasn't getting much help)

Me: (played dumb) and said where do I look for the version number.

Rep: open Kies and look under generals.

(serious, generals? what the heck is generals under Kies?)

To make this short, i gave the version number and I get a reply saying that is not the new version and I need to try the new version. I said Kies tells me it is upto date, and rep insist that there is a new version and guides me to a download link. I told him, guess what? file you are telling me to download is the version I have installed. This newb puts me on hold after each question I answers.

Finally, what is worse is I told him that there must be something he can do and he said no because I do not have a recipt and that he couldn't process to setup a UPS label. (Bull!)...

I said to him to ask the supervisor and see what can be done and he right away said, nothing can be done.

Here is the funny fu**'d part. I said I don't want to call back to talk to another rep. to get my UPS label so can't you just take my serial number to confirm it?

Rep told me that can not be done and that he'll COUNTER ACT! by putting a memo in my account! so that future rep I speaking to will know. What The F**K!

So I just hung up!

Now, I called the following number 1-888-751-4078. Which says it is a Social Hub Support and that it'll connect me to a rep. There was no extentions to press and anything like that... just call and wait for a rep.

This rep just asked "how may I help you?" . didn't ask if i have a account # or a account.

So we go straight to the issues and he seems to be well aware of the issues and tells me that he haven't heard of any issues with JL2 release yet. (yet!). Than he processed to tell me that Samsung and Bell have a agreement to take i9000M phone from anyone including non Bell carriers as long as they had proof of purchase. That is when I told him that, that is the reason I called Samsung directly because I do not have a proof of purchase and when I asked if that'll be a issue.. He said No and he re-directed me to a someone else who set me up with a UPS label right away.

As I have said before, I don't know if both numbers end up calling to same department or not but I sure had a totally different experience.

Enjoy!