yashsingh1/xdaforums huggingface dataset:
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
Just call them up and ask for technical support. Tell them you want to verify the IMEI number is correct in the system so you can get the OTA update. They may not find it in the system but they can manually put it in. I know because I called them 2 days ago and they told me mine was not in the system. She put it in for me manually.

Then you could call them back up and ask them for a replacement as it will be in the system. you don't have to tell them where you bought it.
[myTouch 4G Q&A, Help & Troubleshooting] deviusdragger:
If you are the very first person to use the phone, warranty will apply to you. If anyone else has used the phone, your screwed because the warranty only applies to them. I'm still in my original one, I see no reason to exchange it, I swear some people just abuse the system. Eventually it'll end up ruining it for the rest of us.
[myTouch 4G Q&A, Help & Troubleshooting] RikF:
Exchanged once because the phone earpiece made a buzzing noise.
[myTouch 4G Q&A, Help & Troubleshooting] raeef:
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
[myTouch 4G Q&A, Help & Troubleshooting] XfooYen:
First one exchanged because of creaking buttons.

Second one exchanged because of light leak from bottom edge of screen and a gap between the bezel and the body.

I'm on my third one. Build is fine. Battery life is questionable but tolerable. Screen quality is fine for me but pales in comparison to samoled. I'm keeping this one until the next best thing comes around.

Swyped on my rooted MyTouch4G
[myTouch 4G Q&A, Help & Troubleshooting] garetjax71:
if you want quality control Samsung is not the company to go to I had my Vibrant replaced 4 times all had problems right out the box.

first phone GPS all have this problem plus the phone would freeze where I had to take out battery.

second phone a visible line down the screen.

third phone. turned it on and it just started opening apps and settings randomly.

fourth phone no bugs yet but it is rooted with custom rom on it now and my wife uses it I just got the mytouch 4g sick of samsung.
[myTouch 4G Q&A, Help & Troubleshooting] hello2004:
I bought 2 myTouch 4G and exchanged both of them 1 time. One for a bad screen (see this) and the other one for bad color screen.
[myTouch 4G Q&A, Help & Troubleshooting] hkbladelawhk:
After reading this thread. I regret selling my Blackberry 9700. That, and the battery life still sucks. Eff you HTC. Make better quality equipment.

Hoping nothing eff's up on my phone. I use it for work, I'm almost regretting paying in full for it as I need a phone that lasts ALL day under email and internet use. IE. 9am-2am.
[myTouch 4G Q&A, Help & Troubleshooting] h22aboi:
I'm hoping third time's the charm....

1st: Creaky back button, sucky HSPA+ speeds

2nd: leaking battery acid from battery!
[myTouch 4G Q&A, Help & Troubleshooting] Sl3PR:
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
[myTouch 4G Q&A, Help & Troubleshooting] billydroid:
1. Phone app kept fcing and acore fcing.

2. Wanting a better screen and where the bottom on the screen meets the buttons. The light was showing theough the seam.

3. Got a chinese phone. All issues resloved. Very happy now.
[myTouch 4G Q&A, Help & Troubleshooting] kfgtboypsp:
Well i was 5 days over my 14 day remorse period. just went in and told then i would like an exchange. So if i were u just give it a shot. I got lucky and got a China made MT4G with a superior screen! Dead Centered FFC. All i did is just ask.
[myTouch 4G Q&A, Help & Troubleshooting] Kline:
My phone: Original. FFC is slightly off, there is a small cosmetic defect around the BFC bezel, and a -very- small chip in the front chrome near the FFC. Annoyed about it, but not enough to swap for a refurb when everything works -great- (S-OFF, rooted no problems, good screen, etc).

Wife's phone: 1st swap. Original one would -not- take S-OFF or root at ALL. It would even take the ENG HBOOT, but still be S-ON! Replacement has been great and went S-OFF easily like mine :)

We actually swapped my wife's via 611 even though we bought both phones in store. The store was completely useless in help with anything and will never receive my business again! Called 611, 'cancel' at autoprompt to get a retentions person. They suggested the store, we explained what horrible service we've had since they sold us the phones, he chuckled and said ok no problem new phone on the way.
[myTouch 4G Q&A, Help & Troubleshooting] kgbkny:
I swapped out my original MT4G with a washed-out display for a replacement unit with a good display.
[myTouch 4G Q&A, Help & Troubleshooting] iliketoplaymusic:
I got mine December 2010. I think the FFC is a little off and I've got a spray of dust on the top left corner of the screen but I haven't felt the need to trade in. Maybe I should...
[myTouch 4G Q&A, Help & Troubleshooting] cgirard:
Still on my first one. Over 6 months old.
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
The dust will keep getting worse.
[myTouch 4G Q&A, Help & Troubleshooting] jigajay:
Waiting on 1st replacement I'm praying it doesn't come with the update 2.3.4 I wan't evil sense rom back
[myTouch 4G Q&A, Help & Troubleshooting] iliketoplaymusic:
How hard is the exchange process? I bought it at radio shack without a contract.
[myTouch 4G Q&A, Help & Troubleshooting] jigajay:
you get a 1 year warranty with tmobile I have pre-paid and bought if off craigslist but told them I bought it brand new from an authorized dealer store and they exchanged it for me.
[myTouch 4G Q&A, Help & Troubleshooting] iliketoplaymusic:
Do I just go to a T-Mobile store and ask for a new one? I've never done this before haha.

Edit: It seems like I have to call HTC? How easy is the process?
[myTouch 4G Q&A, Help & Troubleshooting] MRpeabodyia:
I just picked up two locally for a really good price. I had to rush into the deal and was unable to do any research on the phones. Only after I had purchased them did I read about all the problems associated with them. After researching I found out both have the washed out screens. I called Tmobile to gripe about a few billing issues and had them log the IMEI numbers so we could get the OTA to 2.3.4. I spoke with one rep and he said we couldn't use the warranty. He also asked where we purchased them and said he couldn't find any warranty information listed. Think I should just try calling back and getting a different rep? I also found the number for HTC and had thought about calling them directly. Anyone pursued that course of action?
[myTouch 4G Q&A, Help & Troubleshooting] jigajay:
I just called customer service told them the problem with the phone told them I reset the phone 3 times which I really did. I had the good screen and good chip I really really didn't wanna send it back but I didn't have to go through htc, tmobile gives a 1 year warranty just call customer service.Now I hope I at least have the good chip without the gingerbread update.
[myTouch 4G Q&A, Help & Troubleshooting] MRpeabodyia:
I just spoke with CS and was told that I needed to update my mytouchs and that would fix my washed out screen. Seems like she just wanted me off the line. Any thoughts guys?
[myTouch 4G Q&A, Help & Troubleshooting] jigajay:
No update can fix the washed out screen but they don't see the washed out screens as an issue tell them your phone is constantly shutting off or something like that.But you take another risk of exchanging your phone just for the bad screen such as the bad chip or the gingerbread update already on the phone.
[myTouch 4G Q&A, Help & Troubleshooting] The Archangel:
Instead of replacing the phone, just replace the screen instead. You can find them online, at like ebay or other sites. Depending on where you live, somebody can replace the screen for a small fee. Honestly its better then taking a chance of a phone being incorrect for you.

From my fist to your face, enjoy.
[myTouch 4G Q&A, Help & Troubleshooting] MRpeabodyia:
I cant believe they dont see the screens as being defective. Why should I avoid the gingerbread update?
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
Don't worry about it, the gingerbread update is easy to root. That guy just hasn't done his reading.

My phone had the 2.3.4 firmware and I'm running cm7 now.
[myTouch 4G Q&A, Help & Troubleshooting] jigajay:
I have been looking around and received my phone today with the 2.3.4 can you give me a link where I can root it since I have S on
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
It's right in the development section.

http://xdaforums.com/showthread.php?t=1178912
[myTouch 4G Q&A, Help & Troubleshooting] j0e_ahm:
Do they charge for exchange it?
[myTouch 4G Q&A, Help & Troubleshooting] The Archangel:
Most of the time no, but there are chances where it can happen. Its always good to bring some money just in case though.

From my fist to your face, enjoy.
[myTouch 4G Q&A, Help & Troubleshooting] xposed777:
3 times for me
[myTouch 4G Q&A, Help & Troubleshooting] royhobbs:
Battery problems swapped

I had major battery problems, so I returned it to the store on my 14th day. This new one seems to be a lot better so far. Haven't noticed any of the other issues. FFC seems a little up-center but I don't care.

I didn't want to return it, but I'm glad I did.
[myTouch 4G Q&A, Help & Troubleshooting] joshdotcalm:
AHHHH!

I did the BOGO for my girlfriend and I. Both phones are China made with 2.2.1. Hers had no issues whatsoever, flawless. Mine had a crooked FFC and creaking menu/home buttons. I jumped on the TMobile forums and then learned about the screen issues which made me check both of ours immediately and luckily we both have the superior screen. I had TMobile send me out a replacement set (no battery, cover, packaging). The set they sent me was from Taiwan and had the washed out screen with everything else in order, other than it having 2.2 installed. I compared the two screens and the I want the superior screen without question. I have read mention of it coming down to preference, but IMHO there is no comparison. One works as it should and one is flawed. I need to see my screen at all angles, period. I then sent that set back and they sent me a new phone with full packaging. This unit came with a perfectly centered FFC, 2.2.1, no creaking buttons, but with the washed out screen. I called TMobile again and got myself directed to retention. I also directed them to the forum at TMobile and had them look at the pictures that have been posted. She put me on hold and said she showed multiple people around, including her supervisor, so they can become aware of this situation. She then said she was going to send me out an inspected "new" phone. I just received that phone and they sent me ANOTHER Taiwan phone without a battery cover, 2.2, crooked FFC and a washed out screen. I am beginning to lose it, too much stress from all of this. At this point, do you guys recommend me sticking with my original phone with the superior screen and creaking buttons or should I keep hounding them for a perfect phone? At this point I am finding it hard to imagine them getting it right. Any advice or help would be much appreciated.
[myTouch 4G Q&A, Help & Troubleshooting] zValor:
Im on number 4 and this one has a yellow tint on the top plus dust in screen I'm thinking about just turning it in for good, I love the phone but HTC is killing it for me with these QC issues
[myTouch 4G Q&A, Help & Troubleshooting] topgun303:
exchanges so far

1. camera not working properly.

2. second one bad screen

3. bezel is bent out of the box...got to love QC

4. on the way to my home

The rep said some third party company does warranty repairs and so i think they just reflash it and send it out. I think insted of going with tmobil for warrenty claim, i am going to call ****ing HTC and ask them to give me a good phone. Tired of this Bs.

So far every phone i got has some problema and they are all made in Taiwan
[myTouch 4G Q&A, Help & Troubleshooting] pdxmatts:
1 time for washed out screen and creaking buttons and battery door. (Taiwan 2.2)

Replacement was made in China with 2.2.1. Very noticeable difference in display and no creaks. Happy I returned it.
[myTouch 4G Q&A, Help & Troubleshooting] coolcat615:
I'm in the process right now. I called T-Mobile yesterday to get a replacement. Haven't even had the phone for a month yet and already in regret because I'm already on my second phone (first had dead pixels) and now this one has a bad display and creaking buttons and there's a gap right where my dock pins are... like the phone wasn't even tightened right... if you look at it really close... you can pretty much see inside it. I'm really over these stupid QC issues for such a highend phone. I'm now waiting for my gutted replacement... I'm seriously wondering if I shouldn't just ebay the crap and use the money to cancel. Idk but I guess I'll see what they throw me this time around and just hope for a good build. I'm gonna give them 2 more tries if the one coming is a bust... after that... I'm done honestly.
[myTouch 4G Q&A, Help & Troubleshooting] Lockeskidney:
same here all Taiwan. 1. creaking 2. screen seperation 3, creaking (all white phones

the 4th i chose to go black just to see if that helps. I would be angry but a look over at the Nexus S isssues makes me realize its just the way things are now adays.

to the people not getting a days worth i dont get it. I got 25 hours on my last phone
[myTouch 4G Q&A, Help & Troubleshooting] topgun303:
Its the price we all pay for having smartphones. Maybe if i bought iphone 4 i probably dont have to go throught this much crap. But having android made me realize is that i can do so much more with it then iphone. And yes retina display is 10 times better than this phone.
[myTouch 4G Q&A, Help & Troubleshooting] Lockeskidney:
true and as you can see it launched with its fair share of issues. Every phone that is released will have issues. You are using a small computer (computers have issues as well)

for me the pros out weigh the cons. ie i dont want at&t or the locked down experience of apple (granted i wish android would be able to touch the camera/recording quality on the ip4)
[myTouch 4G Q&A, Help & Troubleshooting] jota164:
About to be one my second one due to a dead pixel. Hopefully it'll be my last...
[myTouch 4G Q&A, Help & Troubleshooting] AirSupply:
I am waiting for my 2nd one shipping express to me. The one I currently have is almost perfect except two dead pixels right at the center of the screen. I call CS Retention today morning and met a super nice lady on the phone. She gave me express shipping and also gave me a new price for the phone. I firstly paid $249 + tax/fee ($294 total), now I just paid $183 for total with the 2nd one. Can't be happier, but I am praying for the second one will be a good one. God please hear me ^____^
[myTouch 4G Q&A, Help & Troubleshooting] overthinkingme:
I'm about to trade my nexus for a mt4g.. This thread has me scared.

I've never seen quality control issues on this scale on my other htc android phones..or hardly at all, gah.
[myTouch 4G Q&A, Help & Troubleshooting] guttus:
First one had power button fail. Second one had software issues that angered me on a daily basis. It constantly rearranged my apps and kept clearing all of my home screens. Third one is a charm. A now rooted charm......
[myTouch 4G Q&A, Help & Troubleshooting] 808HD2:
1 - dead pixel

2 - crooked FFC, side where the three pins are, the body was lifting off

3 - had centered FFC but had washed out screen and just today the power button failure while I was buying the desk dock..

4 - got it today will keep, since it has the better screen...
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
I'm on my 2nd. I'm pretty sure both had good displays. Returned first one due to dust under screen and loose rubber bumper.

MODS - can we add a poll to this?
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
I had one with a power button failure, and I have read of two more.
[myTouch 4G Q&A, Help & Troubleshooting] 808HD2:
yeah, I felt pretty sick when it happened because i didn't wanna exchange cuz I had a pretty centered ffc, but with a bad screen and there was like a small crack on the lcd!! but this phone is good jus crooked FFC...
[myTouch 4G Q&A, Help & Troubleshooting] Uchennadi:
Had one that was.....red -__-" had to exchange it for a black one lol
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
Let me say to all don't be scared by these comments. This is still the best Android device at the moment IMHO or I would have switched. T-Mobile has been very accommodating and replacing or fixing issues. I think most were early QC issues but are being resolved.
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
Just checked hboot and I have the sh (supposedly) inferior screen but it looks ok to me. Will post pics in the other thread.
[myTouch 4G Q&A, Help & Troubleshooting] naturalista:
I called T-mo 3 times:

1st Time) Speaker suddenly went crazy (it already didn't sound that great to begin with)

2nd Time) Terribly washed out screen, even looking dead on PLUS another bad speaker :mad:

3rd Time) Screen was pretty nice, but not the "good" screen. Was going to stick with it, but after a few days, decided to try to get a good screen.

Now, I have a great phone, no issues at all so far - very happy!
[myTouch 4G Q&A, Help & Troubleshooting] option94:
My power button stopped working twice. Im on my third phone. My nephew is on his 4th, same problem.
[myTouch 4G Q&A, Help & Troubleshooting] MT4G4ME:
Exchanged once so far to get a good lcd. New phone has good lcd, but has light leaks around the buttons when the button backlighting is on (most noticeable around the "home" button). Anyone else notice this?
[myTouch 4G Q&A, Help & Troubleshooting] neidlinger:
I'm on my first one, good screen, FFC works flawlessly, no bezel problems and good HSPA+ speeds on the DL... :D
[myTouch 4G Q&A, Help & Troubleshooting] edru:
I guess I was lucky. I bought mine on Craigslist under the impressions it was black, but ended up being purple. Wasnt happy about that, but didnt mind.

After reading around and noticing how good my screen is, guess I got randomly lucky with my non color preference.
[myTouch 4G Q&A, Help & Troubleshooting] suntex01:
going to be my 4th one.

Just exchanged it yesterday and got a good screen. But I am not getting a lock on the GPS ...

May have to exchange for another
[myTouch 4G Q&A, Help & Troubleshooting] tackleberry:
bingo. still on my first one. yet to have any problems with mine, and the screen is fine to me. only problems i have had have been self inflicted
[myTouch 4G Q&A, Help & Troubleshooting] coolcat615:
Just received my 3rd one and am sending it back as we speak (record timing I know lol) it had dents all over the bezel and scratches on the screen not including a dead pixel. But a centered ffc. I'm gonna send it back and contact T-Mobile asap to get another one sent. I refuse to send out my original phone for a replacement phone until I'm happy with it. 2 more attempts and that's it for me unfortunately.
[myTouch 4G Q&A, Help & Troubleshooting] dustrho:
I'm waiting for my 4th one to arrive shortly. All previous ones had the worse physical buttons, where they make loud creaking/squeaking sounds when you press them. Now the home button is experiencing that plus it clicks loud and isn't responsive to every press. I swear the buttons on this are the crappiest I've seen for a phone. Total garbage.

And no, I'm not one of those abusing "the system." For the amount of cash I'm dumping on this phone PLUS the $5-6 per month I'm paying for the extended warranty, I expect the phone to be almost flawless in every regard.
[myTouch 4G Q&A, Help & Troubleshooting] jota164:
Same exact thing I say to myself.

Just received my 2nd one. Will be receving my 3rd one because of the bottom part of the phone being loose.

Both phones had good screens. 1st with FFC off-centered. This one with it centered.
[myTouch 4G Q&A, Help & Troubleshooting] tackleberry:
i used to have to exchange almost all of my verizon phones in the mass quanities some of you are doing. this phone and my berry 9780 have been great with no problems.

question tho, are you folks getting refurbs from tmo yet? or is the phone still too new to have refurbs
[myTouch 4G Q&A, Help & Troubleshooting] coolcat615:
Mine was definitely a refurbished one... it came already messed up already lol I've been with T-Mobile for over 7 years and what sucks is that my contract was only 2 days shy when this phone caught my eye and even with that in mind... They will not give me a new phone because I was past the 14day new-exchange mark. You live and you learn I guess.
[myTouch 4G Q&A, Help & Troubleshooting] kfgtboypsp:
I was 5 days over my 14 day remorse period and i still got a new in-store replacement. Im on my fourth which is great. superior screen, centered FFC, etc... works perfect and protected with my epik gel case!
[myTouch 4G Q&A, Help & Troubleshooting] pdxmatts:
Can I ask where you bought your Epik case? Can't seem to find one for the Mytouch 4g in the US. If you have a link, I would very much appreciate it. Thanks :)
[myTouch 4G Q&A, Help & Troubleshooting] dustrho:
One thing that was discussed during my phone conversation with T-Mobile phone support was that they suggested me going with a totally different phone if I'm not happy with my 4th MT4G. I told the guy I love the phone for what it can do, but not happy at all with the crappy QC process HTC has done with these. My third phone was made in Taiwan (never looked to see where the previous ones were made), and after reading everyone's comments in this thread it seems that the Taiwan phones just aren't well made. It's a shame, because I always held HTC to such higher standards than this. But, this got me thinking that maybe I need to go with a different phone, if in fact the 4th replacement I'm waiting to arrive has the same issues as my previous three (creaking buttons) or exhibits other problems (bad FFC, dead pixels, etc).

Has anyone who owned a MT4G that's gone through the painful replacement process multiple times switch to a different phone? If so, what did you get instead?
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
It is very unlikely any refurb units are going out yet. I was even told this by CS. What they have are new units package and ready to send out for warranty replacements. They come with no battery, SIM or sdcard, or battery cover.
[myTouch 4G Q&A, Help & Troubleshooting] Arcadia310:
I have a launch day MT4G with no problems, everything is perfect.

HTC Glacier Running CyanogenMod 6.2
[myTouch 4G Q&A, Help & Troubleshooting] dinan:
Switched to Nexus S, haven't looked back. If you like stock android like me, it'll be heavenly. If you like Sense... then stick with the MT4G and hope for a good replacement I guess.