yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] rtswim:
I did try JL2, also without success, but thanks for the advise. Actually, JL2 left me without the Recovery menu but retained Download. I will be trying/experimenting more while I wait for the replacement.
[Galaxy S I9000 General] scouzer:
Interesting how so many of you got $100 credits, and they refused that to me and just offered a 10% bill credit for 3 months... how the service varies.
[Galaxy S I9000 General] seeARMS:
Just called in and yeah, they sent me a new phone (3-5 business days) and applied a 100 dollar credit to my account.

I'm impressed, Bell.
[Galaxy S I9000 General] lordcalin:
Depends who you talk to, The guy I was talking to was pretty decent and forward speaking about everything. The CS Department knows nothing about a $100 credit, the Technical support people do (and if they don't mention it they are just being lazy) they all received an email stating they are to give every account a $100 credit at the same time they create the repair order if JK4 / dead hard drive is mentioned. He said it's one of the first times since starting there that he's seen tech support given the go ahead to do credits like that.
[Galaxy S I9000 General] scouzer:
I sent my phone away a few weeks ago, shortly after the initial 2.2 rollout.. am I SOL then?
[Galaxy S I9000 General] lordcalin:
Pretty much sadly... The credit with repair order went into effect dec 24th, so anyone who had it done before then is SOL... typical corporate BS.

Tho I will say even if it is a bit late to the party, i'm impressed with how much they've stepped up to the plate finally, kinda glad it took 3 weeks for mine to die.
[Galaxy S I9000 General] mobilehandz:
just got the $100.00 credit today , send it for repair two week ago .. just call
[Galaxy S I9000 General] evil-doer:
anyone here test out the compass after getting a 10.12 phone? is it just me or does the compass work a lot better in this phone? could this have been updated too? wasnt it speculated that the compass may have been part of the problem with the gps?

i seem to remember spinning the phone around it would lag way behind, now it doesnt. and it seems more accurate too..

anyone else?
[Galaxy S I9000 General] sactoguy:
Anyone in the US have had the same problem and luck in replacing the phone from Samsung?
[Galaxy S I9000 General] belayson:
Thank God for this forum and all the helpful people here! kinda happy my phone bricked, perfect timing lol. Being without the galaxy s for a couple days for $100, and hopefully fixed gps and no scratch on my screen lol is worth it to me. Though I gotta get another screen protector now :(
[Galaxy S I9000 General] Spudsicles:
What the hell?... mine's been out for repairs for 1.5 weeks now, and I got squat from them when I asked. I'm going down to the Bell store tomorrow and raising some hell. I'm even on their $7 smartplan...
[Galaxy S I9000 General] seeARMS:
They only started applying the credit 4 days ago, so it might do some good to call them and complain. Don't take no for an answer - tell them about all the grief you've went through.
[Galaxy S I9000 General] belayson:
Also when I was talking to the cs rep she initially said to just go to the bell mobility store to get the replacement and the bell mobility store had no idea about it. Then when I was talking to tech solutions the guy said the bell mobility stores weren't informed about the issue.
[Galaxy S I9000 General] Spudsicles:
Wow, way to keep your employee's informed there Bell... they're just like stupid Futureshop salesmen, they're only there to make the sale... if you no buy, I no talk to you.
[Galaxy S I9000 General] khmerpride:
My third i9000m has had failed internal sd now 2 weeks after installing 2.2. I called bell directly to tech and they sent me a new phone with the revised jl2 which I was informed by the person on the line that the issue was the firmware that was causing the partition issues. They just sent me a new one which I should receive within 7 days and have to send out my old one when I receive it. They also credited me $100 to my account, which must mean they realize how defective their phone is now. An interesting thing I noticed is that before when I called bell about my past 2 replacements, I was always told to goto a bell store and that the people on the phone could do nothing. This time was different, they actually agreed to send me a new phone without any hassle. I've heard of the same thing happening to others where they are just sending them a new phone and crediting them. One week without a phone on holidays >_> now.
[Galaxy S I9000 General] TorontoR:
same as the above poster, but this will be my 3rd phone...did get the 100 dollar credit. I don't buy the firmware as being the issue, why was this failing on 2.1 then? Or did 2.1 and 2.2 have some sd card setting set as default from Google that didn't work right with the bell galaxy s..... I wish bell or samsung would fess up so that I'm not wondering if my third replacement is a ticking time bomb waiting to go off at the most inopportune time.....
[Galaxy S I9000 General] rombo121:
got my credit 100$

So I guess they still dont know what they are doing there.

Yesterday I called bell and was on the phone for 35 mins, I was told a new phone would be shiped. I called today to get a tracking # and I was told there was no order placed. So We placed another order and then he told me i was entitled to 100$ credit towards my bill. (nice) Im hoping this all goes my way and there are no more issues with the phone.

I called 1-877-328-2123

Rombo
[Galaxy S I9000 General] ChrisAG:
Thanks for posting the number, I called it and got a $100 credit. The CSR was very aware of the Galaxy S situation and offered me the credit after I expressed some concern about having a data plan I wasn't using while my phone is off being repaired.
[Galaxy S I9000 General] ricerz:
I sent my phone in 1.5 weeks ago. I called Bell and spoke with two customer support representatives and it sounded like they were still not aware of the issues people are having with the Samsung Galaxy S.

I tried asking for a credit or for them to suspend the phone and the first rep indicated she can suspend the phone but because I am on contract it will also lengthen the term of my contract. She says she is unable to provide a credit.

The second rep I spoke to said once I get the phone back, I should call Bell and they should be able to credit me back the amount.
[Galaxy S I9000 General] Singhman:
I dont get it. I bought my phone on release day and have not had any internal sd card problems (except for some force closes on jk4). So, what's really causing this problem anyways? Is it software or hardware?

Oh wait!...i did send my phone in for repairs last month because it would get stuck on a black screen after bootup animation. But they just re-installed the software and had it back 5 days later. Does that count as an internal sd issue? (i was running jh2 at the time).

Since this issue may have effected my phone already, should I not get a replacement too because it could happen again? If bell is replacing phones then they have acknowledged a hardware problem, and we should all get replacements. my phone could die a day after warranty expires. My question is, what has bell/samsung admitted to?
[Galaxy S I9000 General] irietek:
Well then the Loaner Agreement would state that.

But it does not.
[Galaxy S I9000 General] Skud51:
Odds are that Bell would blacklist the phone. So, it would probably be useless after that.
[Galaxy S I9000 General] irietek:
Ahh, I see. Very very true!

Ya I also got a call from Bell and they left me a voice message saying they will credit me 100 dollars. Can't wait for my Galaxy back!
[Galaxy S I9000 General] desikage:
happy with eventual response

Well. I just got my $100 credit, and i was also one of the lucky ones to be typing this on an htc desire z loaner phone.

I realise big companies move slowly, but am satisfied with how bell/samsung handled this issue.

Also was told my phone is being replaced and should be here shortly.
[Galaxy S I9000 General] rombo121:
I need to brick it

So I have already called bell and told them my phone is bricked. only thing its not. So I would love someone to help me brick it. My new phone should be here next week. and I have to send back a bricked phone.

I already got my 100$ credit so, anyone feel like helping me out..

Rombo
[Galaxy S I9000 General] johnlee_1986:
So, I just received a call back from Bell's Executive office, and they said because I sent my phone in for repair at the store they will not be able to send me a replacement device. I will have to wait for my phone to come back from the manufacturer's repair center (FutureTel).

They are sorry for the inconvenience but they did give me the $100 credit on my invoice.

I still think this is BS because now i have to wait another 4-5 weeks for my phone to come back from the repair center instead of getting a new phone in 3-5 business days.....

But i guess $100 credit is good
[Galaxy S I9000 General] evil-doer:
i want my 100 bucks. who cares that im a rogers customer. give me cash you bastards! :)
[Galaxy S I9000 General] GOTFrogqc:
To brick you phone install a rom and will the install process goes remoce the battery shiuld work
[Galaxy S I9000 General] poopdedoop:
I just got off the phone with bell, after talking to 3 different people, and being told I'm a liar by two of them (they didn't believe me that People were getting credits on their account) I finally got the $100 credit on my account.

The annoying part is that since I had already took my phone to a bell store, they said they can't send me a phone. The service lady asked about the wait times and she said it was 3-6 weeks.

She told me that there's no way to cancel a repair request, which is BS i think. Well at least I won't have to pay my phone bill for 2 months.

Also I was told they weren't new phones being sent out. They're all Refirbs.
[Galaxy S I9000 General] rdenis:
Nice, some ****ing clowns here are scamming Bell and are looking for our help.

Here's my offer - I'll personally brick your phone by shoving it so far up your ass you'll have to puke it out your mouth.

****ing morons.
[Galaxy S I9000 General] TorontoR:
rdenis, your logic isn't fully sound here. It is a matter of time (and soon) that the internal SD fails on pre 12/10 build date phones as they are proven to have faulty hardware. Bell/ Samsung are being pricks not fully owning up to the problem and replacing ALL pre 12/10 phones. We have been sold defective hardware, therefore taking action now since Samsung/ Bell isn't is a good thing.
[Galaxy S I9000 General] ocramotilop:
Brick

Went down about 5 days after updating to 2.2... Tried everything.... Unfortunate to find out that repair is the only option. You'd think that such a wide spread update would be properly tested prior to release...

Under 30 days so I should be able to get it replaced. :)
[Galaxy S I9000 General] Spudsicles:
Well, I'm in the same boat here... been about 1.5 weeks and still no word back from the repair place. But no matter who I talk to no one will give me the credit... the last thing I was told was when I get the phone back, I should call Customer Care. I've been sent to the store, asked to call Smartphone Care, then asked to call Technical Solutions, then transferred to Customer Solutions... then I just gave up the round-a-bout. They better give me a credit when I get my phone back.

I was originally told 1-2 weeks... now it's 3-6 weeks... now you're telling me it's a refurbished phone? I better not get someone's scratched and dented model as my phone was babied from the packaging womb, with screen protector and gel case.
[Galaxy S I9000 General] rombo121:
I welcome it

Do you think it would show water damage?
[Galaxy S I9000 General] jpaik:
+1 for redenis post.

It's called fraud. Last time I looked, fraud is a crime.

TorontoR, defrauding Bell is not the corrective to this problem. Bell and Samsung are getting heat, but it's not yet enough for them to issue a recall. Complaints to the regulator, getting the issue to the mainstream media, threats of a class-action lawsuit will help.
[Galaxy S I9000 General] xxgg:
What is this talk of 12/10 built phone?

Is there a news of phones built after 12/2010 being proper?

Have I missed something ?
[Galaxy S I9000 General] evil-doer:
um ya. go back a few pages. bell have been replacing broken phones with brand new ones for the past 2-3 weeks. rumor is that they have slightly different hardware
[Galaxy S I9000 General] lordcalin:
I was told i'm being sent a brand new phone direct from samsung. (which i'll confirm looking at the build date when I get it.)

And I was guaranteed I'll have it within 5 business days max, tho he kept saying "Most likely much sooner."
[Galaxy S I9000 General] lordcalin:
Yes water damage would be evident, and so would purposely bricking the phone as it would have totally diffrent symptoms to the SD card failure (namely.. recovery mode would not be saying unable to mount the sd card on a brick.)

And they are looking for people scamming, when I talked to them they gave me a very long speech about the types of damage to the phone that they will not be accepting the return for and I would be charged the full amount of the phone if it was any of those.
[Galaxy S I9000 General] xZeDgEx:
I got my new phone (replaced, as they are now apparently giving new ones) on Friday the 24th. Found out about the $100 credit thing over Christmas. Called Bell today and they applied the credit to my account. Phone is still up for sale though. Got my HTC Desire Z and never looking back.
[Galaxy S I9000 General] moiza67:
I went to a bell Mobility product assistance centre in Edmonton, they immediately knew what the issue was, as all stores have received an "Echo" (bell lingo for bulletin) about the recent update frying the internal sd card and leaving the phone in an endless reboot.

Here is what they did. The bell store dial some special number to get a hold of another agent from bell. This is what they are supposed to do with those inflicted with this issue. The rep is supposed to confirm the issue, provide the phones IMEI. Make sure you also have a valid invoice for the phone.

Long story short, they are NOT supposed to send in a repair order for a galaxy s. The system wont allow it, instead the system will prompt the bell store rep to call RTIS (i think thats what its called), after the RTIS agent confirms the problem, the agent will:

1.) Send you a brand new samsung galaxy with 2.2 on it within 3-5 business days

2.) and apply a $100 bill credit.

3.) Once the phone arrives, take your broken galaxy & battery and put in the package bell sends you with a copy of the original invoice.
[Galaxy S I9000 General] seagryphon:
This is great that Bell appears to have stepped up. I just wish they would clearly come out with a problem statement as to what the source if the problem is. I bought my phone on Aug 6 th and have not had a single issue, but if it is hardware (and it sounds like it must be) I will be pissed if mine works great until Aug 7th 2011 and then I get an SD card failure... Now that they are replacing phones it will always be in the back of my head for the next 2 and a half years that mine could die at any moment.

Sent from my GT-I9000M
[Galaxy S I9000 General] deezy7:
Just to provide additional support to this information, I called Absolute Service in Montreal, the people that Samsung Canada are using for the repairs. They are very nice to talk to, and when you give the very nice girl who works customer service your ticket number, she is great about updating you on the progress on your repair.

I asked what specifically they were doing about my particular problem ("SD failed to mount!"), and they said that they are replacing the motherboard. I asked how long it would take, and was told that they are waiting to receive a shipment of new motherboards either this week or next. Replacing it physically takes about an hour. I was glad to hear this, and I'm hoping it says 10.12 on it behind the battery when I get it back. To me, this is as good as getting a brand new phone. This tells me that Samsung (Foxconn? lol) is working on resolving the problem by making brand new hardware...hardware that won't fry...hopefully. However I am still naturally wary. I still love this phone. And for someone using this phone on Rogers, knowing there's no $100 credit in it for me or a brand new phone, this was as good a scenario as I could hope for. New Motherboard.

Also, just to address the whole getting this issue out to the public thing, I think this is the best we can do as well. When you consider that Samsung has sold almost 10 million SGS's around the world, and our version is practically the only one with this issue, that is not a bad failure rate. In fact, it's a really small percentage, but because we have been so vocal we have gotten them to fix it, since I doubt it is costing them much. Basically, they know they've got to keep us quiet before it gets out to the masses big time. I feel that this is social media's greatest benefit to the people, it gives them a loud voice, and keeps the corporations honest! Hence the free phones lol.

TorontoR, you are right; any pre 12.10 phones I feel are absolutely destined to fail. But the way you are coming about this is all wrong. Rdenis et al who want to kick your ass have a right to feel that way too, because it seems you are taking away an opportunity from people that actually do have this problem. I mean, you are just asking to get flamed by posting that sort of request on xda. And if you do your research, you'll see that there are plenty of things you could do to initiate things yourself. However, if we were getting close to the 1 year mark that manufacturers' warranties usually last and are still on pre 12.10 hardware, I'd be ****ting bricks and looking to get mine replaced at no cost either. I feel it would be the right thing to do on the manufacturer or the provider's part. I'm sure a part of you was just trying to be funny, but think of the people who posted here looking for help because their phones actually crashed legitimately and have been waiting for weeks to get it fixed. It's a little bit insensitive. Just have some respect is all.

Let's all stay focused and unified here xda'ers ;)
[Galaxy S I9000 General] poopdedoop:
when i was in the bell store they said nothing about sending replacement phones and nothing about the $100 credit.

In fact, the guy i was dealing with DID say there was a recall on the phones, I asked if it was made public and he said no, that bell was just waiting for people to bring their phones in when they break and they'll fix them.

So yes Bell knows that there's something wrong, but they're not publicly announcing it. And unless people are reading forums like here or are told by someone they know, they will never find out.

I am super pissed that I'm going to have to wait almost 2 months to get a phone, and there's no guarentee that I'm going to get a new one either.
[Galaxy S I9000 General] deezy7:
See above...if you get the motherboard replaced, that's as good as a new phone.
[Galaxy S I9000 General] poopdedoop:
I would rather them do that then send me a new phone.

I have a ZAGG skin on my screen and I was told that I would be getting my phone back and not to worry about it, If I don't get my phone back, I'm out $30 and I really doubt they'll give me a replacement case/screen protector..
[Galaxy S I9000 General] deezy7:
lol, I'm SURE they must have screen protectors lying around, I mean, they ship with a sort of screen protector on them right? It's no Zagg, but still....I get ya...
[Galaxy S I9000 General] zshakespeare:
That is my problem. Yeah they repair my phone, but they haven't told us what the problem is. If the problem was with the 2.2 update as they state, then why was the problem happening with 2.1 builds? If you take them at face value and assume that there was a problem with the 2.1 builds and the 2.2 builds then does that problem extend to the forthcoming 2.3 and AOSP builds? Did JL2 even fix the problem or merely revert it to JH2 frequencies of occurence?

I feel like I have a $500 time bomb in my hands (not really because it's still being 'repaired') and I can't plan on it working any time past the warranty period. This is all very stressful for me because while I'm in school I can't really afford to replace it, in fact I saved up for 2 years just to be able to get it in the first place.
[Galaxy S I9000 General] jcdsilva:
Ya know what doesn't add up in my mind now that I think about this whole thing? So Samsung released jk4 on what? Dec 8th IIRC. And these new phones are dated 10.12, which we're presuming to mean Dec 12th?

4 days from release of JK4 to having new hardware rolling off the line?

So this would seem to imply that Samsung knew about the issue and released JK4 anyway. I'm thinking Samsung effed up in their predictions about how many units would be bricked by their update. But, if you consider that there appears to be enough new units to cover all the bricking, plus I'm assuming that there's still enough to continue selling the phone to people as well, then it almost seems that they knew about the issue, knew JK4 might accelerate the issue, and didn't give a crap.

At any rate, I think I've used my tin foil hat enough tonight... But it still seems odd to me.
[Galaxy S I9000 General] johnlee_1986:
10.12 doesn't necessarily mean Dec 12th... it means its manufactured 2010 December....

I'm hoping that they manufactured these phones after they figured out the internal sd card issue................ BUT i wouldn't put it past samsung to just "manufacture" the same phones as before and put a new date on it to make people happy
[Galaxy S I9000 General] TorontoR:
I could care less who wants to kick my ass, however do re-read what I wrote...

although implied to forcefully brick, although not the right thing to do, I should have defined it better. Just record HD video on the internal SD card as often as possible and your phone will die within a couple of days. Happened unintentially on my first phone within 2 weeks of ownership in Sept when I used the phone to record video on a vacation. Second phone just died while i'm on vacation at a resort. This was a working vacation, for which I purchased prepaid super wifi cards here as I am on call as a consultant for my company for email and phone calls. Now my whole vacation is ruined as I have to run to my hotel room every 1/2 an hour to check email and voicemail on my laptop IP communicator. All this after the second phone lasted 70 days. This time around, I deliberatly barely used my internal SD for anything and used as minimal apps as possible (not how I intended to be using the phone). Never been dropped, not a scratch on it, and poof failed. I've spend all day yesterday trying to escalate for tracking numbers with Bell here on my vacation, and not satisfied I've been in touch with Samsung as well.

I've signed all the petitions, CRTC, posted help extensively on Samsung Mobiles page on facebook etc. I don't need any speeches are ass kickers lining up, I think I've taken enough punishment and no one has really owned and clearly stated the phones are now being replaced due to original faulty hardware. Think about it logically, I am getting my replacement phone with supposed revised hardware in the mail, why should I give a rats ass about the pre 12/10 phones with folks out there? Because the phone WILL fail, and don't want this to happen to someone in my situation at the most inoppurtune time when you needed a working phone the most. All phones need to be replaced and it is VERY likely NO one will be owning up to it ever. CRTC interference (pun intended) is indeed worth a shot but a complete pipe dream.