yashsingh1/xdaforums huggingface dataset:
[myTouch 4G Q&A, Help & Troubleshooting] erickdj:
Exchanged it once. The first one had some random reboot/lockup issues, which was too bad since it was "perfect" in every other aspect, good screen, perfectly centered ffc, great build quality. The replacement phone is nearly perfect, the ffc is slightly off center, but not by much. Running great OC'd to 1401Mhz.
[myTouch 4G Q&A, Help & Troubleshooting] faux123:
I exchanged it 1 time. I am quite satisfied.

Went from bad SH LCD, mushy/creaky buttons, off-centered FFC that's made in Taiwan to a Good SO LCD, good buttons, off-centered FFC that's also made in Taiwan.

Off centered FFC does not bother me at all...
[myTouch 4G Q&A, Help & Troubleshooting] Junonion:
On my 2nd phone. Both are the plum color (which I barely notice as it is nice and dark). Both were the good screen as far as I can tell. Reason I sent the first back is a big one though...woke up to a pretty purple and black brick one day!

Phone wouldn't turn on and wouldn't even show a charging light at all. Even took it into a T-mobile store to check the battery.

Thank god I had done a backup and update to latest Iced Glacier before it died. Just stuck my SD card in, rooted with visionary+, and restored backup!

So remember to backup your systems often as you never know when you may wake up to your phone being completely dead!
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
I have to say, I really loved being able to transfer a nandroid to a new phone. I think they should incorporate nandroid backups into the oem android recovery.
[myTouch 4G Q&A, Help & Troubleshooting] ELBdelorean:
I'm on my third. My first one was really creaky, my second had the bad screen, and this one is relatively fine. I can't replace this one anyway.
[myTouch 4G Q&A, Help & Troubleshooting] Essenar:
Once, 3g antenna problem. Would have to repeatedly turn antennas on and off to get 4g back on.

On second phone and the issue is still popping up. I might just leave T-Mobile for Verizon rather than exchange for a Nexus S since those phones seem to be wonky too.
[myTouch 4G Q&A, Help & Troubleshooting] Darknight968:
exchanged twice. first one had a bad screen connection. but good screen. second one had the bad lcd. third times the charm.
[myTouch 4G Q&A, Help & Troubleshooting] kdunn1994:
I got lucky my first time, she's a keeper;)
[myTouch 4G Q&A, Help & Troubleshooting] syaoran68:
oddly enough mine was the power button spring busted.... it wouldnt rebound and it would be a pain to push the power button down. so this is #2
[myTouch 4G Q&A, Help & Troubleshooting] dodgepot:
Same. Mine just got exchanged today.
[myTouch 4G Q&A, Help & Troubleshooting] syaoran68:
mine's being express shipped to me so hopefully everything is good with the screen type and all.. :|
[myTouch 4G Q&A, Help & Troubleshooting] dodgepot:
Had to go to two stores for them to swap it for me. 1st place was dead against it for some reason, 2nd place did it without any issues. Only had the phone for 28 days.
[myTouch 4G Q&A, Help & Troubleshooting] nemesys571:
Excuse to exchange to get the good screen?

What excuse did you give the salesperson of exchanging? I figure they would say "there's nothing wrong with the phone".
[myTouch 4G Q&A, Help & Troubleshooting] kevo817:
lol... I have had mine since they came out... still on my first one
[myTouch 4G Q&A, Help & Troubleshooting] i n f a m o u s:
My phone probably has all the problems everyone here described but it doesn't bother me as much the defective SD card slot.

I think its time I call customer service for replacement.
[myTouch 4G Q&A, Help & Troubleshooting] se1000:
One shot one kill.

Good screen, tight battery cover, no button issues, OC all the way up to 1.85Ghz completely stable.

Totally happy.
[myTouch 4G Q&A, Help & Troubleshooting] johnsmith970:
Phone number 6 here. Phones were either turning off by themselves or just really laggy with cpu locked at 100%. For some reason turning on usb debugging on this phone fixed it. On the others it had no effect. Weird.
[myTouch 4G Q&A, Help & Troubleshooting] Nicgraner:
Still on first, little bit of scratches but that's my fault lol rooted within 6 hours of buying at T-mobile store :)
[myTouch 4G Q&A, Help & Troubleshooting] paczek:
On my third. First one power button stopped working. Second one dust under screen. All within a month. Haven't had one longer then 2 weeks
[myTouch 4G Q&A, Help & Troubleshooting] entropism:
On my third. Traded for one with a bad screen (was promised it was the good version), called for a warranty swap and got an even worse screen. Called again and got a good screen, slightly off center FFC, and a little creakiness, but I'm happy. I figure I wont have the phone long, so I don't care. If the merger is approved, I get an EVO 3D on Sprint. If the merger is denied, I'll get the G2x or Pyramid and get off the EM+.
[myTouch 4G Q&A, Help & Troubleshooting] lychris85:
I was worried that I might have gotten a bad one. I was lucky enough to get a good phone off the bat. :)
[myTouch 4G Q&A, Help & Troubleshooting] KingDavid63:
What's the deal with the screens?
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
There are two. One good, one bad. Do a search.
[myTouch 4G Q&A, Help & Troubleshooting] mulletcutter:
Holy jesus, knock on wood, this my first and have never had a problem with it. From what i can tell i have the better of the 2 displays. Had it for about 3-4months
[myTouch 4G Q&A, Help & Troubleshooting] AndrewAD3:
Once. I bricked it so bad trying to root it and it would not turn on anymore. I haven't gotten a screen problem yet.
[myTouch 4G Q&A, Help & Troubleshooting] jman531:
My 4g Return history

Actually, it all started with the Samsung Vibrant that I exchanged 4x due to GPS issues, lag issues, screen brightness issues, etc...so they upgraded me to the My Touch 4G...and...

1) First one had GPS issues, volume button rattled, trackpad button stuck/unresponsive, factory reset 2x still had issues

2) Second one lagged, visual voicemail would not work, would hang upon getting text messages, factory reset 3x and still had issues

3) Third one I noticed scratches inside the battery compartment and some blemishes on edges...within 24 hours, noticed battery charge while power off light would not turn on to verify if charging, and after booting the battery indicator would go from green to grey with an exclamation point on it within 2-3 minutes. Checked info, battery status, and it would say unknown. When I called them they shipped out another replacement and we had a small discussion about why am I seemingly getting used phones and they replied that about 85% of the returns, "they" can find no fault with so simply send them back out. Feel a bit cheated as you send back a new phone, and they send back a used phone that was returned quickly for issues, but they found none and sent it out. This one had a crazy power issue for sure, and it would have been discovered with some very simple testing...plug in, leave on for 5 min, etc...so they are killing me.

4) After 8 returns in total (incl vibrant phones) I was nervous to root and flash this current one for fear it was a bad phone and I now voided my warranty, but in the first few days of rooting/flashing, my battery life is triple what it used to be, and my phone runs much better on all levels (thanks to these forums).

I am happy with customer loyalty, but I have experienced nothing but issues with tmobile top phones...was beginning to wonder if it was just me. I upgraded my wife to a vibrant and have sent hers back 2ce, and now hers is lagging/stalling during texts, and she has very few apps installed. Maybe the ATT buyout will give us better phones and an enhanced network?
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
The entire Samsung platform has issues due to their proprietary and retarded nfs file system.
[myTouch 4G Q&A, Help & Troubleshooting] entropism:
Trying to see if the problems I'm having with my new phone are common, or if I need to do another exchange. I rooted mine as soon as I saw it was a good screen and the buttons worked, and threw on CM7. I'm usually in a wifi area 75% of the day, so I keep wifi on constantly. Randomly, maybe once or twice a day, the phone will "forget" to connect to the cell network, and I have to reregister the phone under calling options. In addition, I have wifi calling enabled, and bars of service drop to 0 when I have it hooked up to wifi.

So, is this normal, a particular issue with CM7, or a defective phone?
[myTouch 4G Q&A, Help & Troubleshooting] gio-bobbito:
i need some advice please

so im trying to exchange my mytouch so i called customer service and the 1st time i told them the problem was the screen and they wouldn't exchange, so i called a second time and told them the buttons are squeaking and they said they would send me a replacement but htc might charge me a replacment cost if the phone has damage( which is does not, i just said it did) so they said another option is to take into a store and let the reps see it and let them leave a note in the system saying the phone works but the buttons are messed up so i dont have to pay the charge. But the phone is not messed up except for having a bad screen, so they might say they wont exchangeit

what should i do?
[myTouch 4G Q&A, Help & Troubleshooting] paczek:
Try calling htc?
[myTouch 4G Q&A, Help & Troubleshooting] gio-bobbito:
i just called htc, and they want me to send it in for repair smh, im just going to call tmobile again and hopefully they can help me out, whats a good excuse for them to change my phone?
[myTouch 4G Q&A, Help & Troubleshooting] entropism:
Gio, just call back and exaggerate the screen issues but be relatively honest and straightforward. This is what I told them:

"My screen is completely washed out, and it looks nothing like how the floor models look in the store. You can't see a thing if you're not looking at it dead center, and you can't see a thing if you're outside during the day. The slightest bit of sunlight makes it unreadable. I researched it on the internet and it seems that it's a common problem, and I need to get it replaced ASAP."

Hell, the last time I called (for my 2nd replacement) the rep and I were discussing how HTC used two types of screens and the first type was completely unusable. The rep even checked on her phone and she noticed SHE had the bad screen, said she was going to do a replacement as well.

Edit: Also, tell them you already did multiple hard resets, and you compared your phone to the floor models in store plus the employees' phones.
[myTouch 4G Q&A, Help & Troubleshooting] paczek:
well going on my forth one now. power button doesnt work again. i love htc phones, including this one, but im really thinking of swappiing for the galaxy s 4g now. my gf has it, runs fine, and no problems. and rooting then having to unroot your phone 2 weeks later is just annoying
[myTouch 4G Q&A, Help & Troubleshooting] gio-bobbito:
i did exactly what you told me and the guy keep insisting to call htc even thou i told him i did so i hung up and called again. This time i got this nice lady and i told her i needed a replacement, she didn't ask for details or anything and im finally getting a replacement and now im one happy camper, now im hoping i get the good screen
[myTouch 4G Q&A, Help & Troubleshooting] tie82:
not good to hear about so many problems - i'm still with my first one
[myTouch 4G Q&A, Help & Troubleshooting] jman531:
Call in and ask specifically for customer loyalty (especially if you have been with them a while). Customer Service is aweful, and you get inconsistent support from them. Customer loyalty is excellent. What is wrong with your screen? If you explain to them that it is too dim, or resets from bright to low setting, or it flickers...etc...you need to be specific about what is wrong, and if it keeps you from being able to use it, or makes you frustrated...they will replace it no problem. When you call in to the voice prompts, simply say "cancelling my service", and that will get you to a customer loyalty person. Then let them know you have had frustration with customer service and let them know what is wrong and that you have called in, etc...they should take care of you. But "my screen has a problem" isn't good enough information to let them decide. Make sure you tell them how frustrated you are with it...etc. Hope that helps...and get used to it. I haven't found a phone since my blackberry curve that I have kept for more than 2 months without sending it back.
[myTouch 4G Q&A, Help & Troubleshooting] kalel33:
Customer service isn't awful, they're just following what's they read in the policies. They're awful because they did their job? HTC sets the warranty and they won't fix the screen issue either, even if you offer to send in the phone.

As for the rep they talked to, the employees can't get the phone replaced either and they can't make up stories and cause a commotion in order to get a replacement.
[myTouch 4G Q&A, Help & Troubleshooting] coupetastic-droid:
I've only done one exchange. The reason was because I super hard bricked it. Like where it wouldn't turn on at all. Only the charge led will turn on when I would plug it.

Exchange was easy. I bricked the night before and the day after I called tmo cc and got a walkin store exchange. Brand new out of the box. Even got an extra battery.
[myTouch 4G Q&A, Help & Troubleshooting] ps3play:
4 years 1 iphone return... 1 week 5 android returns...

im on my 6th replacement already i got 2 phones from tmobile.com a week ago and one had the good screen but the second had the washed out screen so i called and they sent out 2 phones so i would have better chances of getting the good screen but it turned out the 2 replacements both had the washed up screen and now im getting 2 more sent out and they said i cant go to the store to do an exchange because of some inventory crap.. so in 2 days i will have 6 mytouch 4g's in my possession and if the replacements have the washed up screens as well im just gonna put all the phones together and light them on fire and just wait for the next iphone... fml
[myTouch 4G Q&A, Help & Troubleshooting] michael2041:
It can happen to the iphone too...
[myTouch 4G Q&A, Help & Troubleshooting] kaleom:
I bought 2 in January and only returned 1 so far due to power button issues.
[myTouch 4G Q&A, Help & Troubleshooting] iphonetraitor:
I'm on my 4th - I actually sent back the 5th replacement as I think the display was a bad one.

One handset just totally bricked on me and not related to rooting.

One the usb connector failed (t-mobile seemed to expect this and immediately said they'll ship another one as a known MT4G fault - but refused to replace with a suitable different phone).

One the screen was bad.

One the wifi and cellular signal was always low or non existent.

I returned one b/c of the color but that's my thing not theirs ;)
[myTouch 4G Q&A, Help & Troubleshooting] Undeadk9:
7 mt4g. They sent me a mytouch 4g slide to replace it. And I got to keep the mt4g. I still use my mt4g A LOT.
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
7. I kept my good screen good chip phone for months even with dust under the screen. Finally got a good replacement.

Good screen, good chip, good power button, good luck. :)
[myTouch 4G Q&A, Help & Troubleshooting] bluizzo:
Bye-bye have fun at modmyi :D

Sent from my CM7 Nightly HTC Desire HD
[myTouch 4G Q&A, Help & Troubleshooting] $pitacular1:
On my fourth, waiting for the fifth via UPS.

1. Shattered, my fault.

2. Dust under the screen.

3. Touch Screen stopped working in certain spots.

4. Defective speaker.

5... we'll see.
[myTouch 4G Q&A, Help & Troubleshooting] stunndd:
I'm on my second. Bad power button and random freezing. Oh and there was the issue of it having the "bad chip". Got lucky and the replacement has the "good chip". :D
[myTouch 4G Q&A, Help & Troubleshooting] AggNA:
Been had MT4G since it first came out and didn't need to change. First came the inferior and superior screen issue and got good one. Then came the minor issues like cracky button and not off center FFC, also dust under the screen. Now as most facing the good vs bad chips.

Paid it up front $450 and never looked back as no issue hit me to begin with and even in awake of Mt4gS ill stick to my MT4G as I paid $50 for case+holster, $25 for crystal based clear screen protector, $46.99 for stock size extended 1650mAh battery. $100 for 32gb class 10 mSD, $39.99 for VMSS based headphones with shockwave for base support. So ill stick with this phone until DeathStar aka AT&T takeover and see from there where to go on as is base.

Sent from my HTC Glacier
[myTouch 4G Q&A, Help & Troubleshooting] Zany-88:
still have my original one nothing bad has happen to it
[myTouch 4G Q&A, Help & Troubleshooting] Zephead:
My wife got hers in December and it's never had a single problem with anything...just did the official 2.3.4 update and it's smoother than ever.
[myTouch 4G Q&A, Help & Troubleshooting] phil0sophic:
Third time was the charm

Swapped out twice for bad screen and EMMC chip, third phone had good screen and chip I'm a happy puppy now.
[myTouch 4G Q&A, Help & Troubleshooting] UZR10278:
I guess I was lucky. I bought mine back in January, an yet no problems.
[myTouch 4G Q&A, Help & Troubleshooting] mackster248:
Haha, I enjoyed reading this post. One thing is that you certainly know how to spoil yourself, that's good. :)
[myTouch 4G Q&A, Help & Troubleshooting] smatthew45:
bought mine back in december off of craigslist, and i've had zero problems :p
[myTouch 4G Q&A, Help & Troubleshooting] VoiD_Dweller:
4

Got mine new, a few months ago:

1) the screen started to click when I pressed on it which I was assuming the florida heat might have softened the adhesive so I sent my black one back.

2) Received a white replacement, called and complained (yes i'm picky) and got a black one shipped overnight

3) Sending the black replacement back, the front cam is offset behind the little round mounting spot and only picks up half of a view/image when its turned on, i'm assuming its a refurb with a screen replacement and whoever put it back together screwed up..

4) Pending another replacement.
[myTouch 4G Q&A, Help & Troubleshooting] vmartinez39:
bought it off contract. Got ripped off so bad but hey, lesson learned.

Still had no issues and was first phone I hacked. Now I'm handing it over to my brother so he can convert to android.

No issues, no problems, just disappointed the phone had the washed out screen. But it will do.
[myTouch 4G Q&A, Help & Troubleshooting] toby4059:
Four times:

1) Creaking, noticed it with two days of getting the phone

2) Phone wouldn't turn on

3) Power button stopped working

4) Bad Display

5) Good so far, still creaking of course, but got a good screen so I am happy. (fingers crossed)
[myTouch 4G Q&A, Help & Troubleshooting] The Archangel:
I only replaced mine once had a bad emmc chip, when I rooted it, for a while it was fine. then I had a brick, got a new one 3 days later in the mail. New one got rooted that same day, still fine to this day. used a different root method, flashed numerous stuff. The first one bricked 3 months after I got it, wouldn't blame to phone, just the chip manufacture.
[myTouch 4G Q&A, Help & Troubleshooting] aysiu:
Yeah, mine's been fine, going on six months now.
[General Topics] ahirmer212639:
Anyone know how to perma root virgin mobile intercept?

Kinda sick of temp root...
[Epic 4G General] RustyPwns:
I know there are various threads like this one but my situation is a bit different. I tried using odin to clean install 2.2 to then use the custom rom epic experience. I attempted to install 2.2 using odin but it would get stuck in "setup connection" and I would have to quit and try again. Last time I tried my phone got the "phone connection caution computer" icon and to get into recovery I would have to hold the power and camera button, not the volume down button. When I go to try and install things straight from my SD card I would get an error like "status 7" cus I didn't have the sprint apps to install 2.2. I believe I get these errors installing straight from the card cus I rooted my phone, modifying the kernal cus I read somewhere because when trying to update, it tries to verify but can't cus things are missing or edited cus of the root. I can't try to use odin again because my computer can't recognize the phone anymore regardless reinstalling the samsung drivers. SOOOO, I'm basically ****ing stuck for sure I think. The way I access the SD card is by using an adapter. The only way I see this working is if I find a fix using the SD card, but it's looking slim cus of the stupid root.
[Epic 4G General] lifeofbean:
Have you tried powering the phone off, sliding the keyboard open, and holding down the number 1 and power? That should throw it straight back into download mode no matter how screwed up it is. Once that's done, start odin, select the files, and THEN reconnect the usb cable.

Worst case, the phone came with a microSD -> SD adapter, and a USB card reader is like $10. Put a stock firmware on there as update.zip and try to boot it into recovery.
[Epic 4G General] RustyPwns:
See, that would of normally worked, but my computer cannot recognize it even in download mode with the samsung drivers installed. I'm trying to find the official epic 4g 2.1 rom
[Epic 4G General] Whosdaman:
This belongs in general...
[Epic 4G General] RustyPwns:
Gee, thanks for the help.
[Epic 4G General] bryanfritz1:
Restart your computer, start odin, then put phone in download mode, connect phone, take out battery while leaving the usb connected, you should be connected. Flash with odin.

Edit: if it doesn't connect try unpluging while the battery is out, plug back in, then turn on download mode while usb is connected with no battery.
[Epic 4G General] decalex:
It does make it difficult to follow development projects when full of general question posts.

Sent from the future.
[Epic 4G General] lifeofbean:
Rusty, here's some info on going back to stock, if you can get Odin to see the phone again.

http://xdaforums.com/showthread.php?t=773032 and http://www.multiupload.com/X9AB1U56JV has the .tar download (remove the .md5 extension before attempting to flash).

Alternatively, if you have AIM, hit me up at lifeofbean and we'll see if we can find a way to get it working.
[Epic 4G General] uranidiot:
also make sure the battery is charged And the epic is connected to the BACK of the computer not the front.
[Epic 4G General] hytek369:
why back and not front? USB is USB.
[Epic 4G General] Isira:
I had problems with the front USB always losing connection to my phone, but the back USB ports always worked.
[Epic 4G General] johnyardavid:
Definitely try a different usb cable, I had the same issue before.
[Epic 4G General] lifeofbean:
This depends more on the specific computer than anything else. Sometimes front USB ports may be acting as their own hub, especially if they're part of, say, a card reader. Othertimes the USB ports plug directly into a header on the motherboard, those will work fine.
[Epic 4G General] RustyPwns:
Mod moved this thread when I made another one in the general forums. Well I fixed my phone. I used my mom's lappy which recognized my phone, then used odin to flash the stock kernal, then I rooted it to then use odin to flash 2.2 onto it and everything is back to normal! I seriously thought I was done for. Thanks for the help you guys I greatly appreciate it.
[Epic 4G General] A_Flying_Fox:
It will be easier to ask questions in a nice simple "Q&A" section. Also, questions like these would be in "Android Development" on the other forums.

Why are th epic forums so...facist.
[Epic 4G General] samdasher:
my phone shows the same icons (phone, caution, and computer), i tried holding down the power and camera button but nothing. help please!