yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] DvTonder:
I called yesterday for the first time and the agent told me the system is down and that he will keep on trying. Late last night he sent me a message via sms saying that he wwas still not able to enter the system. I called again this morning and was told the same thing by a differebt agent - system is down.

Maybe they are playing for time. They are promising the replacement in 3 - 5 business days but if they cannot enter it on the system you have to wait until they do for the countdown to start. Maybe they cannot make them fast enough to keep up with the demand for replacements...
[Galaxy S I9000 General] seeARMS:
I called on the 28th and they created a repair order and told me the phone has been shipped.. I called today and they said it should be coming on Thursday or Friday.

They also said their 'tool' is down so they're don't have any updates for me.
[Galaxy S I9000 General] bentonius:
With regards to the system, it seems like it may be coming back. My phone status on the website hadn't been updated, even though I know it shipped before the weekend. Today, I was able to access the site and it changed to the "in transit to store" status. I'll let you guys all know what happens when I pick it up, hopefully on Thursday.
[Galaxy S I9000 General] que3jxp:
No prob. Their comment on the battery was that if I liked it and wanted it, this was the only way to guarantee keeping it.

As for the back cover, I have a ZAGG custom skin on it so that was a no brainer. Let that go with and I would never see it again...
[Galaxy S I9000 General] nemethb:
I'm on the phone with Bell. My phone is dead. I'm talking to some monotone Indian guy that thinks I'm retarded. "So you were playing with your phone during the software update?" "No..........the update completed as I said, I used it for a couple of days and then it wouldn't start." "Oh, well a software update was just released which was MEANT to fix this problem." < IDIOT!

Grrrr!
[Galaxy S I9000 General] xxgg:
oh boy!

looking at the number of i9000m failures,

repair shops must be in a good business now.
[Galaxy S I9000 General] bestbeancounter:
I can tell you when there was the 850 band fiasco, the repair shops were probably the happiest department after Bell reps were activating the SGS with the 850 band lock before giving them to customers.

I'm sure they'll be mad again now with all these Froyo issues.
[Galaxy S I9000 General] Happy Hunter:
Ok, same here. Installed Froyo on last Friday and Saturday the phone went dead. It boots, displays Samsung logo and then it shows the black screen and nothing works.

So after reading this group I see that I have no choice but go fix it.

Yesterday went to Fairview Bell store to RMA the phone, after long conversation she refused to do anything unless I provide bell cell phone number, since they need to get my information/authorization and proof to open the RMA (as some people here I use my phone with Rogers and I have no ties with Bell).

Anyways, totally angry I went across the street into other phone boutique and activated the SIM card with Bell prepaid service. (remember that phone comes with blank SIM card from Bell). The activation is totally free, you get new cell phone number from Bell and no strings attached and 0.00 balance on your prepaid account.

Now with that cell phone number I went back to Bell store and started all over again, so this time they have no reason to refuse servicing, since now I'm officially Bell customer.

The girl started to process the RMA and then another bell guy passed by and suggested that instead of waiting for 4-6 weeks for my phone, I go directly to Samsung service center where the phone can be fixed in no time. So I asked him for the address and decided to go there by myself on this Monday instead of dealing with Bell.

Today, I went there, there was another customer in front of me, and obviously he was picking up his Galaxy after repair. The receptionist did not ask any stupid questions, he just asked for receipt and the reason why phone does not work. No need to proof anything about being Bell customer and other BS

He said that it will take 45 min to 1 hour, until they repair the phone and run all QA tests on it. I decided to come back in couple of hours instead of waiting.

So here I'm, back at work typing this essay.

For those who are interested in Samsung service center in Montreal here is the address for in-warranty and out-of-warranty:

Samsung - Service Absolut

3391 Griffith Street,

St. Laurent, Quebec,

H4T 1W5

514-738-8333

PS.

They service everything Samsung, not only the phones. They are little bit hard to find, since they are behind this Audio/Video center across Ikea.
[Galaxy S I9000 General] xxgg:
What type proof(s) were you required at this Samaung Service center? Proof of purchase with your name?

Heck, at that fix rate... people here at Toronto can get it repaired quicker from there.

By the way, what was required to repair your phone? software fix? or hardware repair?
[Galaxy S I9000 General] Kewjoe:
Any Service Locations in Toronto? I called Samsung Canada, of course they had no clue about our issue and would not provide me with a service location. They said I have to go back to my Service Provider.
[Galaxy S I9000 General] frandromeda:
@HappyHunter

WHAT!?!?!?!? I could have brought this phone in myself and not had to wait forever for a fix? Oh man, that's infuriating... Anyways, thanks for posting this. If I ever get my SGS back and it dies again, this is totally what I'm doing.
[Galaxy S I9000 General] Uss_Defiant:
Indeed, I went to fairview to get mine sent in as well but no one mentioned this. Do you have the address for this place?

Edit: Just realized that he was talking about fairview in Montreal, not toronto lol
[Galaxy S I9000 General] Happy Hunter:
I gave them my receipt from Future Shop, and they asked for my name and address to put it on file. At the end you do not want to have your phone lost in service center so you need to get some proof from them.

I will go pick up my phone in 1~2 hours, then will see about what have they repaired.
[Galaxy S I9000 General] xxgg:
Sorry I am feeling lazy, but if you search this thread...

http://xdaforums.com/showthread.php?t=793404

You will find the information you are looking for. You may not be happy with the answer you get from Service Centre from Toronto but I think one or few got lucky to have their phone serviced by them. I guess you need to be lucky with who you talk to and need some conversation skills? haha , I don't know.

I suggest you go and do it in person rather than over the phone. and make sure to demand and not ask.
[Galaxy S I9000 General] Happy Hunter:
Yep, you need to get right person, knowledgeable and willing to help you. Unfortunately I do not know the name of the guy who helped me, but next time I pass by there I will definitely say Thanks.

The address of the service center in my original post.
[Galaxy S I9000 General] yiannisthegreek:
God I hope I dont JINX myself by writing this but... I flashed to Offical JK4 through Kies this past Thursday evening and everything has been good for me so far (KNOCK ON WOOD).

I did a factory reset 2 days later (on Saturday) as things were starting to get a bit buggy but since then this FroYo has been running well.

You can see my sigi for the flashing I have done in the past but I have NEVER used ODIN and NEVER WILL. Even though it seems that it doesnt matter, I prefer to NOT take the chance.
[Galaxy S I9000 General] evil-doer:
yeah so i took it in this morning. they removed the battery and case cover off mine too. 28 dollars to be refunded when i get the phone back. didnt inquire into me being a bell customer or anything. good good.

oh btw. i asked the guy if there had been many returns of this phone and he said no not at all. this was at upper canada mall in newmarket ontario.
[Galaxy S I9000 General] AllGamer:
just the phone, no need for battery

and the invoice that shows the purchase
[Galaxy S I9000 General] groaner:
This happened to me last time. I voted on the poll that everythign was OK then on the following day my phone takes a nose dive.

Thanks Poll!

SD won't mount. tried all the recovery mode options and nothing is coming back.

bell sucks ass at helping people. after 1 month of having this phone it dies, so into the repair shop it goes tonight. hopefully having he $4 insurance will get em a free loaner phone (that's another load of BS there..charging for a loaner..)

So this is my 3rd phone.

1st one lasted 2 weeks. The source exchanged it.

that one lasted 2 months. ON October 28th it went into repairs at bell. it is still there today.

November 12th I purchased another SGS after having a flip phone for 2 weeks. That is what died last night and is going into repairs tonight.

I called Samsung and she said that the policy is to replace after 3 repairs on the same phone. she said she would escalate my situation to the repair depot to consider replacing this one.

I'm afraid at this point I can no longer recommend this phone to anyone. the specs are awesome but the hardware just plain sucks. i'm so disappointed in Samsung as I had thought of them as having a solid product. This one seems to have slipped into the hands of newb QC agents.

At my earliest ability the two that I currently own will be going up for sale. If you know of anyone interested in 2 repaired SGS's let me know and I'll pout you on the list.

:(
[Galaxy S I9000 General] Freija:
I feel you man. This is ridiculous. I returned my phone to the Bell store a month ago and I still haven't gotten it back. Apparently a backorder at the service center. Unbelievable.
[Galaxy S I9000 General] Maleki:
Hmmm... I'm in then unenviable position of watching my internal sd teeter on the edge of corruption. It's lagging and I'm getting the odd FC and there's a ton of garbage folders and files. Thanksfully the Froyo update enabled the 3-button recovery mode.

Should I reformat and clear cache or wait for it to fail completely?

*sigh* and like a good boy I waited for the 'official' release too. No lag-fix either.
[Galaxy S I9000 General] davanw:
I just got off the phone with Samsung Social Hub Support. They entered a service ticket for me, and are emailing me a UPS shipping label. I am to mail the phone directly to the support centre in Montreal, with a turnaround time estimated at two weeks.

ps I am located in Calgary. There is no Samsung service centre here.
[Galaxy S I9000 General] AllGamer:
can we all get organized to set up a class action againts Bell & Samsung, bell for giving the customer a hell of a time for customer that purchased the phone to have them repaired, and Samsung for failing to provide support, and defective product.

A few weeks/months back many people were talking about doing such, but i still have yet to see something solid going on.

now we have more than enough proof to get it going nation wide

i not familiar with lawyers stuff, but count me in on showing up for court / evidence if it's get held anywhere in Ontario
[Galaxy S I9000 General] DvTonder:
Just spoke to bell and the system is still down. It fails on the 3rd and last step of the process with some sort of a time out.

So, at this time I have a 100 dollar credit but no replacement phone on the way.

Thinking I should just use this as the reason for cancelling my bell account and go back to Rogers and the facinate. (I switched to bell for the vibrant)
[Galaxy S I9000 General] gtg2:
I don't know how helpful that website is. My new phone arrived this morning at my house yet the status still states "Phone is being processed for shipment to the store."
[Galaxy S I9000 General] Happy Hunter:
SD or not SD

Hm-m,

according to this article in wikipedia http://en.wikipedia.org/wiki/Samsung_Galaxy_S#Memory there is no internal SD card, but rather CPU and memory packed together in one package.

This easily explains why they need to change the motherboard in case if memory fails.

I guess the batch of CPUs (phones with 16GB) had a manufacturing deffect either in memory itslef or in memory controller that is inside of CPU package which lead to a massive number of failed Bell phones
[Galaxy S I9000 General] jtherrien:
I got my Vibrant on Dec. 21st (build date 2010.11.15) with Android 2.2 on it (the first version they released, I guess) and it died on January 2.

The fellows at the Bell store took about 2 seconds to look at my phone (black screen, lower buttons lit up), and then told me to call t.s. for a replacement. I was able to phone in but "ARTIS" or whatever was down until mid-day today (Tues, Jan. 4) when I phoned in again and they sent out the replacement unit, giving the $100 credit without me asking. I think all of Bell has the memo now.

I'm really hoping Samsung and Bell have fixed the faulty hardware. It would also be really nice to hear official word on what the problem actually was. We know it's the internal SD card (maybe it's integrated with the CPU? maybe not?), but is it just a poor batch from the manufacturer, or is it a design flaw?
[Galaxy S I9000 General] warfanax:
Can anyone give me the link for tracking shipment? They gave me a tracking number but I dont know how to check?
[Galaxy S I9000 General] TriC_101:
http://www.purolator.ca/ or if its just the repair number.. http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
[Galaxy S I9000 General] robinsonj:
Lucky or just slow?

Well I use my phone fairly heavily for almost everything it can do (except video calling... I don't know many other people with front facing cameras so it's not worth subscribing to)

I grabbed JK4 the day it was available and aside from taking a full day to find a way to re-root it so I could use Titanium and SGSTools I have had no problems with it...

I'm hoping that if there was indeed a hardware issue with it perhaps I was lucky enough to get one from a different batch... Sounds mind boggling that some folks have gone through multiple phones already.

I have so many apps installed that I would be really distressed to have to restore...

I do have one issue that confuses me and I wonder if it might be a symptom of this defective SD that so many of you are reporting... Sometimes after a re-boot, or a session where I've used it as a flash drive I lose the configuration of my home screens... (are these maybe kept as .tmp files, 'cause I always delete a bunch of those) The launcher also shows up completely blank if I use the task manager to clear the memory...
[Galaxy S I9000 General] testulous:
why is nobody trying JL2? Hook up to Kies and upgrade.

I upgraded from Eclair to JL2 and have had this phone for many weeks now.
[Galaxy S I9000 General] irietek:
Any problems with JL2? I don't seem to find much information.
[Galaxy S I9000 General] can3gxw:
Been running JL2 since Dec 24 - no issues whatsoever. GPS locks faster, OS is snappier. However, I am still on "original" hardware also (July 2010 mfg date) - flashed up to JK4 and had no problems with that ROM either.

Samsung's resolution was to pull the JK4 update and replace it with JL2. Apparently, it was a combination of the hardware as well as the software. Who really knows what the issue is... Sammy sure ain't sayin'....

At this stage, I really don't know why people are still freaking out about the updates for the SGS. Samsung has fixed the issue - Bell is replacing any that are getting bricked - I am enjoying a blistering fast device right now.

No rooting, no custom ROM, no lagfix, no (fill in personal hack here... LOL). And before anyone starts flaming me, yes, I will acknowledge that this issue WAS happening to stock ROMS and is/was being caused by rooting and flashing... so no comments about that, please... just stating my opinion and personal experience.
[Galaxy S I9000 General] Samdroid_G_S:
I would say its almost time to create a new Poll for JL2 and possibly phones with a build date of 12.10.

I been flashing the heck out of my 12.10 since I received it on the 23th , flashing a new firmware every day/ other day sometimes depending , it's an addiction I know.... But anyway besides a few bugs here and there the phone is still alive and well it seems.
[Galaxy S I9000 General] rhainman:
I'm also on july hardware and mine had been fine. I've used lagfixes, many ROMs and countless CWM updates, and no problems so far. Perhaps the hardware manufacturing failures started in August?
[Galaxy S I9000 General] robinsonj:
Uh Oh... JK4 was fine, but JL2 MAY have bricked me.

My phone was working fine from Dec 9th when I flashed it to JK4...

This morning I re-read these posts and figured... OK why not just jump in and switch to JL2 if that what Samsung figures fixes things...

Backed up everything with Titanium and fired up Kies, went through the download, and when it rebooted it came up to the recovery screen... I agonized for a few minutes then just told it to go ahead with the re-boot...

That was over an hour ago and once the phone went past the "S" logo it went black, with the buttons lit, and has been randomly buzzing once in a while since...

Am I bricked??? Should I just wait? Should I force a new restart by removing the battery?

Help.
[Galaxy S I9000 General] Biffin:
Purely anecdotal evidence as well, but I'm also running on July hardware without any issues, and I've been flashing like hell these past few days. Maybe there was a giant bad batch in August.
[Galaxy S I9000 General] gtg2:
There's been a handful of 12.10 failure reports in the forums (I understand they all shipped with JH2). However, no one who recently received a 11.10 phone (shipped with JL2) has reported a complete failure.

The polls on this forum for this purpose aren't very useful because I believe you still can't change a vote after the fact from "working well" to "FAIL". If someone is going to create a poll, at least include the 11.10 phones as well.

It's not that simple. I picked up a phone on the first day of sale (July date) as did many others who eventually had to turn it in for repair/replacement. There's no credible indication yet that any batch is better or worse than another.
[Galaxy S I9000 General] gtg2:
Sure, try popping the battery for a few minutes and see what happens but it likely won't help. Try getting back into recovery mode and look for the reported error under the menu. Either search for it or post it back here for some help.
[Galaxy S I9000 General] ronsweet:
I would try the 3 button reset first, the the home|vol down|power keys pressed simultaneously.
[Galaxy S I9000 General] mattzaj:
What should I tell my sister to do with her phone? She purchased it a week after I bought mine in August but her original phone bricked in september or october and she received a replacement. My original phone bricked on Decemeber 22nd, shortly after updating to froyo. I was on vacation through the holidays so I wasn't able to sort out the replacement with bell until today. I don't know which build my sister has but she's definately still running eclair. Should I update to froyo and see what happens? Has any sort of consensus been reached on which builds are ok and which aren't?
[Galaxy S I9000 General] lgkahn:
update it and 100:1 it will fail. then call samsung.. you need to get good working hardware b4 warranty expires.
[Galaxy S I9000 General] AllGamer:
yes, i'll recommend the same thing as well

upgrade it to 2.2 as soon as possible, and see if your phone can survive a month on 2.2 under heavy stress usage.

copy/delete large collection of music or videos

backup/restore full system backups (best test)

install like 200 apps, then massively "Update All" in Android Market (very good test)

see if you can install any new apps from market

see if you can install any new apps from the External SD, if the internal SD is gone, or dying, it will get stuck on "installing....." forever

we only have just over 6 months left of warranty before Samsung gives us the finger
[Galaxy S I9000 General] robinsonj:
Giant Sigh of Relief!

After letting the darn thing sit on my desk and randomly buzz for another hour I took my chances...

Helld the power off button until the lights turned off, then popped the battery out... just to be fair I let it try to boot again and it just ended up in the same state (after the song and logo)...

Powered down again, did the 3 button salute into recovery mode, factory reset and formatted memory, and hapily it booted up...

Firmware is reporting JL2, It was REALLY laggy, so I rooted, ran lagfix and began re-installing my apps...

This version did not seem to install all the bloatware from Bell (except kobo) and also seems to have dropped the "Car" and "Desk" launchers that were in JK4...

After re-installing Titanium I do not seem to be able to find my backups (which I thought were on my card, which I removed for this whole process) so I seem to be installing all my apps again... no fun, but FAR superior to bricked hardware... I live off the beaten path and a trip to the store isn't exactly a hop skip and a jump.
[Galaxy S I9000 General] ronsweet:
You may have something wrong with your JL2 upgrade because when i upgraded to JL2 from JK4, I did get all of the same Bell bloatware including the "Car" and "Desk" launchers.
[Galaxy S I9000 General] Samdroid_G_S:
I read through these forums a lot and I only seen 2 reports on a 12.10 failing.
[Galaxy S I9000 General] Videonut:
That's what I've seen too. Also I don't think anyone has the complete crash yet with the SD unable to mount, just the symptoms that lead upto the dreaded crash.
[Galaxy S I9000 General] DvTonder:
mine failed on me within 5 hours :-(
[Galaxy S I9000 General] bentonius:
Alright just got back with my phone, going to update to JL2 before playing around too much. They did give me a new phone (10.12), the guy just kind of laughed when I mentioned how it would have saved me a month of wasted time if they just replaced it right away. He wouldn't give me a credit, but suggested I phone in (lazy bastard!). Anyways, so far, so good. I used Nav to get home, I was actually able to lock satellites from inside my car within 10 seconds, which was nice. I'll let you guys know if I have any problems.
[Galaxy S I9000 General] tarambuka:
I've just got mine and I'm really pissed off. They just did a re-flash to JL2 and somehow reformatted the internal SD card. The phone is the same (I have one from the very first batch) - no hardware changes. So has anyone found what procedure these guys use exactly to recover the phone in this case? My problem was a constant boot loop that happened 5 days after upgrading to initially released JK2.

EDIT: Hahaha, it's been just an hour and I started to see some nice "force close" pictures. :D
[Galaxy S I9000 General] gtg2:
It's possible that your sd card was still functioning properly.
[Galaxy S I9000 General] gtg2:
For done reason 3 sticks out in my mind. Whatever the exact number, it doesn't seem like a high occurence yet (i.e. Only a handful ).
[Galaxy S I9000 General] Samdroid_G_S:
Your the 3rd. Still seems like 10.12 are holding up for now.
[Galaxy S I9000 General] bentonius:
After struggling with Kies, I managed to get it to JL2, everything seems to be running fine, I'll give an update after full days use tomorrow.

Side note, there is actually a Kies 2.0, which seemed to work a lot better than old Kies.
[Galaxy S I9000 General] gtg2:
I'm one of the guys who received a 10.11 phone loaded with jl2. I haven't seen any reports yet of those failing although it's just too early to tell.
[Galaxy S I9000 General] sackofnoise:
Maybe, my first brick (tried to flash around 20roms with/without partition, differents pit in odin, etc), sent to bell and they only reflashed it, don't know how, came back with jh2, flashed jk4 (jl2 wasn't out yet) and it worked around 24h then rebrick... sent it directly to samsung then (bell service s*ck *(at least here in quebec city)):( called in yesterday (samsung center in mtl) and told me they were gonna change the motherboard... hope it hold).