yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] groaner:
I just got my phone back.

It arrive din the stoer repaired with 2.1 on it but the bezel on the outside had 2 dents in it. after some discussion with the manager he agreed to replace it.

The current shipment in the Bell store came in 3 days ago and have 2.2 already installed. Apparently this new shipment, accordign to the stoere manager, will not have the same issues that the previous shipments had. he was told this by samsung.

I love the fact that he did this even after 4 months, he really went out of his way to make me happy (doing all this on his day off), but i still cant help to feel that this new one is still a ticking time bomb.

Time will tell.
[Galaxy S I9000 General] jcdsilva:
The @Bell_News Twitter account has started responding to people's complaints directly now. @Bell_Mobility is still silent and useless, but maybe this might be them starting to actually acknowledge this on a more formal level.

https://twitter.com/#!/Bell_News
[Galaxy S I9000 General] bestbeancounter:
The Samsung reps also said that when they addressed the comatose issue. It turns out the only way to fix it was for users and Bell Sales Reps to debug the phone to lock it to 850 band before giving them to the customer. So I don't believe for a second that the Samsung rep knows what the crap he's talking about.

I'll believe it when the complaints disappear. I'm so pissed at this phone.. :mad:
[Galaxy S I9000 General] haloimplant:
Wait so if the new ones won't have the same issues, assuming because of some difference, does that means that these repaired units WILL have the same issues? Sending these defective units back to customers is outrageous. If so what are they thinking? Are they going to tell us not to update them to 2.2? (or 2.3?) Users will demand 2.2, telling us we've got stick to laggy 2.1 on flaky devices is insane from a PR standpoint and will blow up in their faces big time.
[Galaxy S I9000 General] dawgpound6985:
Well count me back in on the failed internal SD cards. My phone was repaired for a corrupted internal SD card the first time which was within one week of usage. Got the phone back about two weeks ago saying that they replaced the PBA. It came back with Eclair JH2 installed and the phone was pretty fast. Faster than I remember the first time around. So in total I've only got to use the phone for three weeks. Its been in repair a lot longer than I was able to use it.

I rooted it, unlocked it, and then flashed JP8, JPU then back to JP8 using CWM only and I avoided ODIN and KIES. I first ran it without a lagfix then used Voodoo before finally using Speedmod's lagfix which are pretty similar. The phone was fairly fast and I didn't really have any issues with it while it was working. I was converting and reconverting back and forth between RFS and EXT4 mainly to stress the internal SD card and it did very well, or so I thought. Yesterday, during a phone call, the phone decides to shut down on its own and I had to do a battery pull to turn it back on. It reboots telling me that my partition structure changed (bad news) and asked me if I wanted to convert it back. I said No at first but it kept bringing back to this setting so I finally hit Yes without backup because I needed to make that phone call back. It booted back to default settings and I was able to make the phone call. Unfortunately, my internal and external SD card got wiped out. It showed them as being unavailable. I tried every thing to fix it, including formatting it in windows.

http://xdaforums.com/showthread.php?t=845708

And I even tried repartitioning with a 512 PIT with ODIN and attempted to reinstall JH2. It reinstalled fine but my internal and external were gone for good. It has now stopped turning on and no button combination, battery pulling has been able to revive it.
[Galaxy S I9000 General] deezy7:
This phone is FOKKED.

The ratio of dead 2.2's to live 2.2's is approaching 2:1 in here. That's just ridiculous. I think I'm gonna go Captivate or DesireHD....I can't believe this. It's a true tragedy...such a great phone.
[Galaxy S I9000 General] ronsweet:
Lot's of action south of the border on similar issues plaguing the Galaxy S Intercept.

Intercept Issues: What Are They? Also, Possibly Fixed by Samsung

by Tyler Miller on December 20th, 2010 (just add the http to the line below)

phandroid.com/2010/12/20/intercept-issues-what-are-they-also-possibly-fixed-by-samsung/

Intercept Bricked Due to Froyo Update? Fix is HERE!

December 20th, 2010 - 1:08 pm (just add the http to the line below)

briefmobile.com/intercept-bricked-due-to-froyo-update-fix-is-here
[Galaxy S I9000 General] sackofnoise:
Called the number, should send me the label by email soon. Happy to not deal with Bell since their service (at least here in quebec city) is really bad for those without contract (i have no contract) and definately never get one from them, my phone has been bricked more than it worked and i would still pay the fee! :O

Hope they get their sh*t right...
[Galaxy S I9000 General] jpaik:
Everyone who has Bell as their service provider has a contract.. The term may be 3 years, 2 years, 1 year, or month-to-month, but there is a contract.
[Galaxy S I9000 General] AllGamer:
i'm gonna try calling those 2 numbers and see if they can also fix those phones without an invoice :)
[Galaxy S I9000 General] AllGamer:
Paid-As-You-Go also count as a "contract" interestingly enough

because when the i9000 came out, they will not sell you a phone, unless you at least have a Pay as you go account
[Galaxy S I9000 General] johnnyboy1:
I installed froyo on the 11th with normal use and mine is still up. My battery actually lasted a day and a halfwith the new froyo, so sad its gonna die. What are us guys doing to speed up the process of death.i figure if mines gonna go if rather now then later

Who else has had theres working for this long

Another thing I'm sick of seeing posts about your bell repair phone status, its time to actually **** or get off the pot. sign the patition, send mass emails to samsung, go to your local/national media and tell them about this!

Btw this posts pol is not acurate since over half the peoples phones died that voted that thats worked, we just can't change it, il start a new topic with a new poll that the media can see.

Iv been calling every day to samsung and every day the give me a new answer

*This was sent from my samsung android phone...while it still works
[Galaxy S I9000 General] groaner:
I hope that the new ones are coming back REPLACED and not patched. I still have one SGS in the Bell Repair system and i hope that it comes back replaced. If it's repaired then I am sure it will be back in the shop in short order.
[Galaxy S I9000 General] linkness:
My phone died yesterday I tried to bring it in to the bell store where I got it and they said the person who handles repairs was not there. I tried today at a different bell store and they tried to charge me over $100 to have it sent in... Going back to where I bought the phone later today if that does not work I will try these numbers but I am just wondering if I call in to try and get a shipping label from samsung would I then just be able to re-activate my old dumb-phone (non-sim) without any hassle?
[Galaxy S I9000 General] AllGamer:
did the new phone (replaced) have the same IMEI number? or is a completely new phone with a new IMEI number?
[Galaxy S I9000 General] deezy7:
They did not ask me for my receipt/invoice. So you should be good. The second number you have written there went to "Social Hub" so I just hung up. The first number is good. Good Luck!

Mine. I updated the morning after it was released. I was flying too with great battery life. Then all of a sudden I pick up my phone at 8pm last night and it doesn't turn on. Reset, name shows up, boot animation plays, aaaaaaannnnnddd....dead. In recovery mode, got the "can't mount SD" error. FU Samsung...mount THIS!!! If were you, I would try to sell the phone for as close to cost as you got it and grab a Rogers Captivate, which is having ZERO problems and has a ton of roms. Or wait for another super Android phone. It is inevitable...your phone WILL die on you, it's only a matter of time. I will probably sell mine when I get it back, unless it comes back replaced, or with that supposedly newer motherboard that won't have this issue (yeah right). I'm drooling over the Desire HD right now. Love the massive screen.
[Galaxy S I9000 General] haloimplant:
Well it depends on what was involved in the 'repair', if it's a reflash/repatch then yeah super lame I will be very disappointed. If it's a board replacement with a non-defective board I'll be more than happy with that (assuming they haven't scratched my immaculate-condition screen).

We don't really know the full nature of the problem, although most signs point to a defective SD or SD controller hardware. If that is the case and there is a board rev that fixes it, Samsung should own up to this and commit to replacing every single one of the defective boards.

If this is the situation I wonder if they are spinning right now to try and A) be cheap and not replace all of the boards (BIG mistake) B) avoid the media exposure of the dreaded 'R' word - recall. At this point though they should really come clean and at least show that they will take care of their customers. The only thing they have to gain by sweeping this under the rug - a bit of money and their reputation with the masses who don't hear about this mess - could disappear quickly when thousands of screwed users react with fury.
[Galaxy S I9000 General] Werwood:
Best buy gave me a new device within 10 minutes but most don't have such a warranty I assume. Was worth every penny.

If I understand correctly - they don't have to give us an upgrade above 2.1. So once they fix all of the faulty devices - they can just say "no" to Froyo or Gingerbread.

Anyone thinks that there is still a way to sue Bell and Samsung in a collective class action?
[Galaxy S I9000 General] haloimplant:
Bell has definitely said that 2.2 was coming for the device, they even released the upgrade for a time, at the very least it's false advertising. I'd say even further we have a case that the device as sold is a 'lemon' as in covered by laws protecting consumers from defective products.
[Galaxy S I9000 General] jpaik:
Of course there is. A defective product was sold to consumers. A product whose expected life is at least 3 years is failing after 3 months. Despite their nonsense to the contrary, Bell is the retailer and must assume full responsibility to the customer.

The problem with a class action is that it is not easy to have it certified and the litigation may take years.

You have an option to litigate in small claims court.

The immediate remedy is to get the mainstream media interested. It's easy for Bell to make life difficult for customers enduring this mess. It's hard for Bell to ignore calls from National Post, CBC, Vancouver Sun, Montreal Gazette, etc.

Bell is not looking for more bad publicity, given their Do Not Call List fiasco.
[Galaxy S I9000 General] AllGamer:
also the $100 "gift-rebate" for the $60 they need to pay to each subscriber after they lost the case to the CRTC about the service fees
[Galaxy S I9000 General] jpaik:
Class Action Law Firms

If anyone is seriously interested in pursuing a class action, here are some law firm suggestions:

Rochon Genova http://www.rochongenova.com/

Thomson Rogers http://www.thomsonrogers.com/

Scarfone Hawkins http://www.classactionlaw.ca/index.html

Someone needs to be the representative plaintiff.
[Galaxy S I9000 General] Freija:
FINALLY GOT MY PHONE BACK!!

Yayyy.

Only problem is that I had trouble unlocking, but I just had to use the no-sim method and relock it to Rogers. Oh well, whatever. :U
[Galaxy S I9000 General] arr0ww:
I just sent a page long email to Chris Olsen from "Olsen on your Side". Also going to submit a complaint with the The Commissioner for Telecommunications Services. http://www.ccts-cprst.ca/en/

I will keep you all updated if i get any responses.

arr0ww (Vancouver, BC)
[Galaxy S I9000 General] Zb134:
I have been following the threads about the problems with the Bell Vibrant for sometime. I got mine in late september, rooted it, applied lag fix.

Upgraded to official 2.2 froyou on Dec 8th. Rooted and lag fixed again. Other than taking a long time to boot with the froyo upgrade. I have had absolutely no issues with the phone.

Just curious if there are any others who have had the phone for longer than a few month and still have no SD card issues.

However, it should be noted that I haven't flashed a custom rom yet...I just use Launcher Pro with the stock ROM.
[Galaxy S I9000 General] CASz:
It will be interesting to see where an omsbudsman gets you. Often they are effective for an individual but not a group. Still getting the word out is important.

Are the Bell stores like franchises or is your service dependant on the repair rep? I took mine in (failed after 48 hours of awesomeness), someone fiddled with it so I got the download screen, then I took it home and tried to connect it to my PC. I called tech support and we tried to use the 3 button mode without any luck. The tech was going to connect me with Samsung tech support but came back and said to send in the phone, he had put a note on the file. When I took it in, the rep (Kendra) typed in does not work after update, cannot turn on etc. It was sent out Wednesday after 2 days in store (collected some stuff to reduce shipping costs). Friday it was at the repair depot. Monday it was being prepared for return. It will be interesting to see what I get. I hope I get my device back because I had no lag, GPS issues or any of the other problems I've read about.

Because of the short turn around and unavailability of equivalent phones, I just went without a replacement. There was no mention of paying for repair or renting a loaner.
[Galaxy S I9000 General] haloimplant:
Any info on what they did with it? What is the manufacture date (and do you know if is different or when did buy the phone)?
[Galaxy S I9000 General] BlackDino:
I am coming up on a month with my phone,

Currently using JK3. Doc's Rom 1.3

I think there are different hardware versions out there,

I have successfully flashed this phone around 10-20 times,

Other phones I have personally flash have lasted once
[Galaxy S I9000 General] sackofnoise:
Hey, i called the number of samsung sevice, they sent me a shipping label to print and send them the phone but i am not sure what to put in the box, only my galaxy s with the battery and sim card?(or do i have to send the phone in the original box, etc) do i need to put a copy of my receipt in the box? do i need to write what's wrong with the phone?, etc... (the rep said they would send me the info's but only got the info regarding sending to ups) Also, does anyone know if you can place a pickup from ups without fee?

Thanks
[Galaxy S I9000 General] que3jxp:
Only send the phone itself. No battery, no back cover, no SIM and no SD cards.

Only send the battery if you hate the one you have and DO NOT send the back cover as you have no control over the condition of how it will return.

Not sure on the UPS pickup part.
[Galaxy S I9000 General] haloimplant:
Definitely don't need to send the SIM card, keep that. When Bell sent mine away the guy even gave me the battery and battery cover to keep, so basically the only thing sent was the bare unit none of the removable parts.
[Galaxy S I9000 General] sackofnoise:
Thanks, first time the bell rep said the same thing over the phone, finally get to the bell store only to be bullsh*tted that i need the battery, etc. (and definately not the first time getting bell crappy service) that's why i prefer to make business directly with samsung. Seen on the ups website

$2.00CAD per phone-in request for a same-day pickup.

No charge for pickup requests on ups.com, next-day pickup requests, or UPS Returns services pickup requests billed to the issuer of the UPS Returns services label.

Does the printing label samsung give you is part of the latter? (don't mind waiting for a day if they pick it up themselve...)

Also, i just send the phone without any indication of what the problem is? (well not hard to miss, the phone soesn't boot...)

Thanks:)
[Galaxy S I9000 General] johnnyboy1:
I would still like to know how many 2.1 users got SD failures, the polls dont show that much of users had the failure, so did I miss something? why is 2.2 killing them faster (or not) then 2.1? Whats the difference?
[Galaxy S I9000 General] arr0ww:
I received a reply from Chris Olsen from "Olsen on your side" from CTV.

My Email to Chris:

Dear Mr Olsen

Bell released a high-end android phone a few months ago from Samsung, the Galaxy S Vibrant. There are major issues with this phone that are not being addressed by both Bell and Samsung. Something is wrong with the internal memory (on board SD memory) and it is becoming corrupt. This causes the phone to no longer boot and becomes non-functioning . The only way to fix this issue is to replace the entire mainboard.

Here are 2 threads on a very popular Android forums about this issue.

http://xdaforums.com/showthread.php?t=880823

http://xdaforums.com/showthread.php?t=868569

Here is a link to a online petition that has been setup.

http://xdaforums.com/showthread.php?t=878043

I myself have my phone in for repairs, the expected wait times are 4-6 weeks. When I asked for a loaner phone the Bell employee told me I had to rent one for $25. The phone I would receive is a regular non-smart phone. I am unable to suspend the data portion of my account for the duration of the repair times. Therefore I would end up paying for data that I could not use.

There have been hundreds if not in the thousands of users who have had replacement phones. Some have had the phone in for repairs longer than they have actually had it in their hands. Some have multiple replacements. The repaired phones are no better than the originals, they can die anytime.

There are many models of the Samsung Galaxy S, and the only one to have this issue is the Bell specific version the i9000M Bell Galaxy S Vibrant.

We, Bell Galaxy S users, would love some help with this issue. We are a small non-influential group of people who are getting ignored by two big companies.

Thank you for your time,

-------------------------------------------------------------------

Chris Olsen's Response:

Contact the commissioner for complaints for telecommunications services to ask about the compensation issue.

In my view bell should give you a free replacement – and then charge Samsung for that.

The phone is samsung’s issue – but you are a bell customer and bell should go to bat for you in my view

By the way I had someone sho had this problem – and after a few attempts at fixing it – it appears Samsung has finally got it right so

When you get it back it should be okay – but let me know

Chris O

-------------

I have emailed him back again and hope to hear more!
[Galaxy S I9000 General] Furry Atom:
This is the kind of issue that needs press coverage. **** the iphones antennae. These are hundreds of defective phones out on the market that don't have bandaid(bumper) fix. I'd love to call the BBB but I'm not quite 18 yet -_-

Lets get the BBB and the media on our side!
[Galaxy S I9000 General] arr0ww:
I just submitted a complaint with the Canadian BBB. Will keep updating my progress.
[Galaxy S I9000 General] Nirvana388:
He's right on the money there, I'll have to use that line in the Bell store when I go in tomorrow, should be fun.
[Galaxy S I9000 General] evil-doer:
i hope you mentioned they are trying to cover up the hardware problem with a software reset (reformat)
[Galaxy S I9000 General] arr0ww:
They are doing both, some phones they reformat and others they actually replace the mainboard. Both ways are not actually fixing the issues

I will take note and put that in my future emails to media and consumer sites.
[Galaxy S I9000 General] evil-doer:
somewhere in this thread or another someone got to talk to a repair place and they let it be known they try to format every phone that comes back and only replace the hardware on the ones that dont take. why do you say that hardware replacement is not fixing the problem? i havent seen any evidence of that yet. and no im not talking about the people who are under warranty and simply got a replacement phone swapped directly from the store, i mean the ones that got a new motherboard. dont think ive seen any of those go bad yet?

we really need a poll that asks if the phone has died and ask what the build date of the phone is. theres possibly new hardware out there that has this fixed.
[Galaxy S I9000 General] que3jxp:
Yes.

As much as many of us, myself included, are ready to go postal, we need to stay collected.

As we all start getting our phones back, Take EXTREME care to note exactly what was done to your phone. If it is not apparent, call if you can, to find out what the issue was. When you have that, post it. Preferably, we should have a separate thread that is EXCLUSIVELY for individual posts that catalog the state of your phone when it died and what the state and method of repair was when it was returned (And also the dates of send and return). Both pieces of information should be in one post. Each time you have had your phone die and then be repaired should be a separate post of the death and repair details.

No one should reply to any posts in that dedicated thread and there should be no posts of ANY other kind in it. If there are, a mod should then be contacted to delete said post.

Doing all this is the only way we will be able to get as full and proper an accounting of all failures and repairs out there. This is what Samsung is doing internally or at least had better be. We should also be doing the same.

Everyone agree???
[Galaxy S I9000 General] xZeDgEx:
When mine died the first time they replaced the MB. It died again two months later... so the replacements are still dying. We'll see when it comes back this time what happens.. I am not holding my breath. POS
[Galaxy S I9000 General] evil-doer:
that was a long time ago. like before they probably knew there was a major problem or had new replacement parts.
[Galaxy S I9000 General] TriC_101:
Well I picked up a Samsung S Captivate Today and i'm very happy with it.. already running some i9000 Roms... like 2.2.1 And I will be selling my i9000m when it comes back from repair... and sticking with the Captivate.. BTW the GPS is amazing in the Captivate compared to the i9000. I sent mine for repair with Samsung not going to deal with Bell on this they are so slow and Bell want a $300 deposit for a loner phone..
[Galaxy S I9000 General] geeboi88:
how long did you have you device for? did you have an extended warranty? i'm trying to decide on the best and quickest way to get my galaxy s fixed/replaced
[Galaxy S I9000 General] caosorio:
Last week my second Galaxy S failed. Bell didn't gave me a loaner phone and refused to stop charging for the service.

In Quebec, Bell is required to stop charging you if your mobile is under warranty and is being repaired and they don't give you a loaner phone (with voice and data capabilities in this case).

Extract from Bill 60:

“214.5. The merchant may not demand payment for services of which

the consumer was deprived during the repair of goods supplied free of charge

or sold to the consumer on the making of the contract or during the term of

the contract, if

(1) the goods were given to the merchant for repair while they were still

under warranty and the merchant did not provide a replacement free of

charge;

(2) the goods are necessary for the use of the services purchased.

As soon as my phone is repaired and I receive my next bill, I'll file a complain to the 'Office de la protection du consommateur'
[Galaxy S I9000 General] bobzero:
Also worth considering, Bell won't extend your warranty for the time your phone was being serviced. So if you had your phone out for repair for 6 weeks, you just lost 1.5 months of your warranty.