yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] nightmare56:
so wen u shipped your phone you didnt put your receipt in the box?
[Galaxy S I9000 General] chinkpak:
They didn't ask me for a receipt either, my phone arrived on the 22nd, but I know they didn't work from the 24 Dec till 3 Jan, so really it has been there for 4 working days, I was hoping to have it back by this week, hopefully with the Dec12 manufacturing date.
[Galaxy S I9000 General] bobola:
they ask for my serial number..

I gave it to them..

They said it was not in their data base ??! :confused:

So the woman was like.. we need a proof of purchase now since the serial number not in the data base.

So now I need a receipt for it.... But I dont have it since I got my phone off craiglist..

Somthing tell me the guy I got it off didn't buy the phone from Bell....
[Galaxy S I9000 General] nightmare56:
that's what I was told as well and i got scared thinking the guy i bought it from stole it. but when she repeated the serial it was wrong, a typo. I repeated it and it came up in the system. Did they double check the serial?
[Galaxy S I9000 General] bobola:
Yup I told her twice!!..

But she still said it not in the data base...

I dont know what to do now..

Bell wont take it with out receipt...

Samsung will only take it back if I fax them my proof of purchase....

Any idea what I can do ??

Trying to contact the seller I got it from few months ago to see if I can get receipt or somthing...
[Galaxy S I9000 General] TotalCrisis:
Ouch, just a suggestion - try calling them again, you'll probably end up speaking to someone else and you might have more luck.
[Galaxy S I9000 General] bobola:
Thanks..

I guess I will try giving them a call tmr morning so I wouldnt get the person tonight ..

But dont they have my record?

They ask for my name and address right away when I call them..

Didnt even bother asking what my problem untill they got my info .. :confused:
[Galaxy S I9000 General] TotalCrisis:
You have nothing to lose by trying.
[Galaxy S I9000 General] bobola:
thanks for the help!!

will report when I finish calling tmr..

Phone was working fine with JK4 ever since it came out..

Everything was stock..

Install a 600mb app. 2 nights ago..

Phone died this morning..
[Galaxy S I9000 General] TotalCrisis:
Sorry to hear that, my phone died this morning too. Bell refused to offer me support since I unlocked it to work on the Rogers network, I'm happy to see that Sammy is offering support to everyone who bought their products without much hassle.
[Galaxy S I9000 General] mc9180:
Can anyone comment on the turn around time for people who shipped their phones to the service center? How long did it take before you got your phone back?

My phone arrived at the service center on Jan 3, and I know it's only been a couple of days, but no word on the status as of yet....
[Galaxy S I9000 General] lgkahn:
mine has been there since dec 20th.. waiting for parts .. supposed to be in 1/21/11
[Galaxy S I9000 General] Mortify1:
Is there any way to track your warranty service if you didn't go through Bell?
[Galaxy S I9000 General] nightmare56:
they sent my shipping label finally but they made a typo on my address. i called again and they said they will send another one today but i didnt get one. so i called for the 4th time and the guy said my bluray player's service request was on file WTF!? I dont even have a bluray player....so he filed another request for the sgs and i was supposed to receive the label in "a few minutes". it's been an hour still waiting. let's see.
[Galaxy S I9000 General] Mortify1:
OK so I just got off the phone with them and they have no record of receiving my phone, even though my UPS tracking says it was delivered and signed by "Lee"... I'm getting no help from that at all.. No timeline on repair or anything, im getting frustrated.
[Galaxy S I9000 General] mc9180:
Did you call the service center or Samsung customer support?

Call the service center (Samsung - Service Absolut - 514-738-8333) and quote your reference # from your warranty call to the Samsung customer support.
[Galaxy S I9000 General] bobola:
Called the number again this morning . .

The guy told me to hold the up vol. + menu + power.

I told them I did that already and it doesnt work.

And he just told me to call Bell about it?!

Then I told him that I have other with the same issues and they got to fix this via Samsung.

And the guy told me that they dont fix the Galaxy S, any problem the phone owner have to call Bell support to get it fix?

I'm really confuse now because ytd I call they would accept the phone.. but my serial number was in their *database*.

But now today they said they wont take the phone back but have to go through Bell?

Dont think I can do anything with Bell since I have no receipt....
[Galaxy S I9000 General] Mortify1:
That's long distance for me ;(

EDIT:

I called them anyways and they called me right back when I said it was long distance, my phone isn't entered into the system yet but, even called me back to save me money was a nice effort.
[Galaxy S I9000 General] rmanaudio:
Mine was delivered to the Montreal location on December 29th...still no phone back. Only takes one day via UPS.

If anyone got back theres via UPS from Montreal location...please post how many business days it took to get phone back....thanks.

We need to find a way to track these fixes and the ride back via UPS or samsung
[Galaxy S I9000 General] nmm66:
If you're on a Bell contract and under warranty, why not phone Bell and make it their problem? My phone died the other day, and Bell said they'd get Samsung to send me a new phone (though I'm sure it will be a refurb), and it would arrive in 2-5 business days. And Bell is giving me $100 for my trouble.
[Galaxy S I9000 General] TotalCrisis:
They asked me the same thing, I just told them that Bell told me to call Samsung about the issue.
[Galaxy S I9000 General] chinkpak:
I know they were closed Dec 24th to Jan 3rd, so they only started working again the 4th, however i have no idea what the status of my phone is, anyone know how long it takes to get back
[Galaxy S I9000 General] sackofnoise:
They received mine the 24th, i called wednesday (montreal center) and they asked me if i had a ref number (the samsung employee gave me one) and they said it is waiting for a new motherboard, it is being repaired in order they receive them...) they told me it would be repaired next week (and then they need to ship it back so don't really know when i'll have it).
[Galaxy S I9000 General] chinkpak:
Mine was received the 22nd, so it will be interesting to see the difference between times
[Galaxy S I9000 General] Alfahmad:
Called Montreal services center and the CR lady said they received around 200 bricked phones when they opened again after the holidays :eek:

Mine was delivered in Jan 6, though she doesn't have any recorded perhaps the phone is in one of the bags that they just received from UPS and they are awaiting for manual entry into their database. She asked me to call back after the weekend to check about the status of my phone
[Galaxy S I9000 General] bobola:
Called 3rd time..

This time they ask for serial number again, but it wasnt on their data base after repeating twice.

Samsung said I'll need fax them a proof of purchase before they will do anything now.

This makes me think the seller I got it from didnt get the phone in a legit way.

Bell wont take it, Samsung wont take it.

Pretty much gave up with them.

Going to ask my local repair phone place and see how much is going to cost.

There no one to blame but myself.

Now I learn that if I were to get any new or used electroics privately, always get a receipt.

Any how, I got myself a Captivate for $350 brand new in box with receipt.

And it works on my provider without unlock (Fido)!

Will be selling the i9000m if I ever get it fixed.

Will be moving to their side of forums now!

Good luck to all with repairs and problems.
[Galaxy S I9000 General] nightmare56:
sorry for your troubles bobola. I was lucky enough to finally receive my ups label yesterday (with the correct address this time).

did you register the phone and serial on samsung's website before you called? just an idea...
[Galaxy S I9000 General] aslan_slipknot:
got the shipping label

i Called samsung yesterday i talked to the rep and i told him that my phone couldn't get passed the boot logo he told me to try factory reset i told him that im familiar with android and that ive already tried everything with no success , he then apologized to me and acknowledged that they are having problems with the bell galaxy s phones and told me to take it to bell for service and i told him that im not with bell and that i bought the phone off contract from best buy and i use it for development and i use an iphone 4 for my actual phone. He then proceeded to send me the shipping label :D however my only question is that he did not mention any receipt so should i send the receipt with the phone anyways!?
[Galaxy S I9000 General] sackofnoise:
for me they only asked for the serial number (i think it say where you bought it and when in their system so if he asked for your serial number, you should be good )
[Galaxy S I9000 General] reMer(x):
Hey guys, I was just wondering if you could shed some light on the best way to get my phone replaced.

I bough the phone used/brand new just before Christmas, and it died that night. The people that sold it to me exchanged it for me.

Now, the phone died again. It's still within the 30 days return period, but the problem is that I'm not a bell customer. I unlocked the phone and was using it on Sasktel. Now I have no idea what I should do.

Can anybody help me with this? I don't have the receipt.
[Galaxy S I9000 General] Mortify1:
I think you posted this in another thread.

But you should call Samsung and mention that it failed during the upgrade to 2.2 and you keep getting a mounting error everytime you turn it on. and say "Please help me this was a gift for christmas" or something like that..
[Galaxy S I9000 General] reMer(x):
Thanks for the info. I appreciate your getting back to me so soon. This phone has been awesome when it has worked, but a nightmare when it hasn't.
[Galaxy S I9000 General] nightmare56:
see first page for the number. call them and tell them it doesn't turn on after you upgraded to 2.2 a while back. They don't ask for a receipt and they won't ask if you unlocked it. They only ask you for the serial number and suggest that you take it to bell, but I just told them that I wanted to deal directly with samsung, for no specific reason. I received my ups label, shipped it off today :rolleyes:

4-6 weeks now :( no roms, no flashing, no adobe flash, no themes, no android
[Galaxy S I9000 General] chinkpak:
Hey I received mine today, sent it Dec 21st, Arrived 22nd

They didn't work from the 24th of Dec to Jan 3rd

So In essence only really 7 business days, but 3 weeks including holidays and weekends
[Galaxy S I9000 General] chinkpak:
I should mention they changed the motherboard, but mine has the 10.08 date
[Galaxy S I9000 General] sackofnoise:
received mine today too, they got it from ups on the 24th, changed the mobo, 2 force close as of yet (only in blapk market, and the second time was when it autorotated and always "logout" when you rotate when in blapk market *(on my 2 mobo at least). Downloading speedmod froyo and darky 8.0 mod now...

edit: my mobo was a 10.07 which have been sent to be reflashed then changed. still have the 10.07 sticker and same imei but the warranty paper report said changed mobo/pba? .
[Galaxy S I9000 General] Mortify1:
I am going to be emailing Service Absolut today and see what's up with my phone..
[Galaxy S I9000 General] xxgg:
To those who have shipped your phone in,

Have the service centre shipping them back to customers yet ?
[Galaxy S I9000 General] sackofnoise:
yes, received mine yesterday, they got it the 24th. repaired the mobo (changed)
[Galaxy S I9000 General] astralmind:
Samsung's 1800 has been awful!

2 calls: First one when my phone died back in November, they refused to acknowledge anything and basically told me I was out of luck, that buying a phone out of a contract was a stupid thing. Ridiculously instulting tone one of my worst customer service experience ever. I ended up sending it directly to FutureTel who were nice enough to accept the phone... took 6 weeks to get it back and...

...it died again a week ago. Call Bell who couldn't do much about it but were surprisingly polite and did there best. Samsung was once again terrible. After explaning my story for the 5th time I managed to be told I'd get an RMA label.... which I never did.

Since I live in Montreal, I decided to go straight to the service center on Monday. WOw... totally different story there: Walk in, greeted by a nice lady who immediately admits that there are some serious issues with the phone. I'm told to leave the phone with them from 1 hour and they'll call me back -either they can fix it within the hours or I get a new phone. 40 minutes later I got a call telling me to pass by pick up my new phone ! 10.12 this time preloaded with JL2. So far so good but I somehow doubt it will behave any differently. I'm sticking to JL2 with a nice moded kernel on top. If I ever have an issue again I'll deal with them directly.
[Galaxy S I9000 General] xxgg:
For those who had to get it replaced multiple times,,,

Have you ever bothered to ask Samsung if you could get either Captivate or Fascinate instead of i9000M ?
[Galaxy S I9000 General] reMer(x):
Shipping label? Eventually?

How long did it take you guys to get your shipping label?

It's been like 3 days and I haven't got an email or a phone call like they said.

Should I call again?
[Galaxy S I9000 General] Mortify1:
Yes, call back the email should have been sent instantly, at least it was for me.
[Galaxy S I9000 General] xxgg:
You get it instantly, I got mine just as hung up the phone in the email.

Call back to confirm the email addy you've used.

That is why during the process they ask email few times to make sure it is correct.
[Galaxy S I9000 General] sackofnoise:
Same here, got it 2 min after i phoned them.
[Galaxy S I9000 General] xxgg:
Is it just me or from reading different posts that Samsung Customer Service is STILL not consistant in helping out the customers with i9000m ?

It look like either some reps. still aren't aware of the issue and doesn't know how to process the issue of i9000M phones?

From what I have been reading,,, some of us are still having issues actually getting a UPS shipping label from Samsung due to server reps.

You figure with probably thoudsands of i9000m that has been sent in ... they would treat us properly.(?)

Also, us Canadian owned MobileSyrup ever posted a news about all this issues we are having?

Only news I seen them post was about initial 2.2 froyo being pulled back.

damned site need to post a proper news and link it here.
[Galaxy S I9000 General] mattymon:
I phoned both numbers in the beginning of the thread. I started with the direct number to samsung and spoke to a representative. The guy was clearly not listening when i tried to explain to him that my internal SD card is dead. He actually suggested i take it to rogers and ask them to send it out for repairs. I told him that the phone is a vibrant and rogers does not repair vibrants as it is not part of there line up. He was convinced that rogers would take care of it. He then suggested i search google for a fix! Long story short i hung up pissed off.

Then i called samsung social hub. Spoke to a lady who was a bit clueless she said someone would call me back (which they never did). I tried calling the number a little later got a different lady. TOTALLY helpful. I told her i don't have the receipt she said no problem i gave her my IMEI number and S/N and she sent me a shipping label. Its being shipped to Montreal (I'm from Toronto).

I guess it all depends who you get. Anyhow, im happy that it will be resolved.
[Galaxy S I9000 General] nightmare56:
That was exactly my first experience. The first lady had no idea which phone i had when i said galaxy s i9000m. Then she took 30 mins to write down my problem, then I asked what if I don't have a receipt and she told me she won't send me the ups label anymore, basically to f*** off.

The next guy was very aware and knowledgeable of the problem, he apologized for my broken phone and then sent me a ups label, it took 2 minutes. My address turned out to be wrong because the previously lady had entered it wrong in my file. Not his fault, he was the best guy to deal with.

I called again and the next guy was totally clueless even though i gave him my reference number, he went on about a bluray player service request :confused: then he opened another service request and started telling me that the problem might be with my sim card :confused: . When i explained it happened after an update to 2.2 and the SD card was damaged he said people need to read their user manuals and these problems wont happen :mad:

The next time i called the lady was knowledge and made me do a factory reset in recovery mode and then sent me a ups label when the reset did not work. I never received it.

Called again after 24 hours and this lady was also knowledgeable and didn't make me restate my problem and did not put me on hold for 30 mins to write down "internal sd card damaged" and simply sent the ups label.

overall a very bad experience on the phone with them. seems like they only have a few people who are aware of the problem.

Reached the service centre on jan 11. hoping it comes back soon.
[Galaxy S I9000 General] mattymon:
I agree seems not everyone at Samsung is aware. You would think so with all the complaints. They could of totally handled this problem more professionally.

Oh well, our phones have been sent in and i think the Montreal service centre sends new phones out right away. I know if we sent it to the Toronto service centre (futuretel) they might only replace our motherboards.

I asked the lady how long until i would receive the phone back and she said 2 weeks.
[Galaxy S I9000 General] Mortify1:
I have been talking with Service Absolut in Montreal and they kept mentioning 'repair bin' so I'm not sure that they are sending out replacements anymore.
[Galaxy S I9000 General] nightmare56:
Mine was sent to st-laurent, qc. Same thing or is there a montreal one too?
[Galaxy S I9000 General] mattymon:
St-laurent is in Montreal. I'm pretty sure its the same one.
[Galaxy S I9000 General] nightmare56:
Yes yes you are right. That's pretty wierd for me. Its like mailing to "Square One, ON" instead of mississauga, on.
[Galaxy S I9000 General] xxgg:
I am from Ontario,

So Samsung received my phone January 3rd? or 4th? (can't remember).

I received my phone back today (Jan 17th).

Replaced PBA (BGA Failure). So board was replaced.

(Part number CH82-05132A)

Label under the battery is still the same old~

Preloaded with JL2 (2.2) (Duh~

Let my ROUND 3 begin!!

update: not sure why but I could NOT get JH2 2.1 to boot. Stuck at initial boot logo. When flashed to JL2, it works again. Strange.

Anyone else experience this ?
[Galaxy S I9000 General] nightmare56:
I was told 4-6 weeks. This is a good sign, it took only 10 business days for you. Good luck.
[Galaxy S I9000 General] reMer(x):
Well, after multiple (about 7) calls to Samsung, I finally got my shipping label, and it was sent via UPS yesterday. I sure hope it comes back soon. Using my Omnia again is such a step in the wrong direction.
[Galaxy S I9000 General] 0fishal:
Went to the Montreal Samsung service office last week. In less than 1 hour I had a brand new phone. They give EXCELLENT service, fast and curtious unlike BELL or Samsung. Good job Service Absolut! Just go directly wwith a proof of purchase and you r good to go
[Galaxy S I9000 General] Mortify1:
I just finished getting off the phone with Service Absolut about an hour ago and they said that my phone was out of reapir and passed Quality Control and was ready to be shipped that day, they also said shipping is overnight or next day delivery. Replaced my motherboard. They received it Jan 6th... just waiting for my baby to come home... so anxious.
[Galaxy S I9000 General] mc9180:
I just got my phone back today! They gave me a new replacement 10.12 phone with JL2 preloaded.

The only problem I have now is I can't unlock the phone using the SuperOneClick method!!!

Anyone have suggestions on how to unlock my phone?

Thanks!!
[Galaxy S I9000 General] gtg2:
Are you talking about sim unlocking your phone? If so, use this:

http://xdaforums.com/showthread.php?t=906255

SuperOneClick is used for ROOTING your phone. If that's what you're trying to do, give superoneclick another try. It worked very well for me several different times on JL2. Alternatively, flash a custom kernel that is already rooted and with a fixed recovery. 2 examples are:

SpeedMod

http://xdaforums.com/showthread.php?t=822756

and

CF-ROOT

http://xdaforums.com/showthread.php?t=788108
[Galaxy S I9000 General] mc9180:
gtg2,

Thank you soooo much! Yeah I was referring sim unlock and your link worked!

My SGS is back!!! I'm so happy!
[Galaxy S I9000 General] gulmat:
To those that received back there phone, did they shipped back with ups, canada post or anything else?
[Galaxy S I9000 General] gtg2:
I received a replacement phone from Bell via purolator.
[Galaxy S I9000 General] rmanaudio:
It gets shipped back via Purolator by 9am. If you don't get anything by 9:30am then check next day.

They usually ship things out on Friday and you will get it Monday before 9:30am.

I had to ship mine back twice and the last time, they gave me their Purolator account number to ship to them for free...so I did not have to go thru samsung!
[Galaxy S I9000 General] sackofnoise:
Hum. Mine came through puro but the guy passed at 4pm...
[Galaxy S I9000 General] mc9180:
My package from Absolut was delivered by Purolator. Phone was not stored in a hard protective box!! Just put inside bubble wrap inside a paddled envelope.

The phone could easily have been damaged if someone stepped on it or a heavy object fell on the package.
[Galaxy S I9000 General] gulmat:
awesome, thanks for the quick reply. I guess i'll be checking for the purolator guy in the next few days!
[Galaxy S I9000 General] AllGamer:
i just called to follow up on my phone repair, only to find out the shipping label was wrong, and it should have been sent to Montreal service centre listed on the 1st page :rolleyes:

good thing is they forwarded the phone from Samsung Toronto to Samsung Montreal to have it fixed

problem is... now it's extra 2 weeks wait time :(
[Galaxy S I9000 General] Mortify1:
Yay I got the correct tracking number and it's going to arrive tomorrow morning!
[Galaxy S I9000 General] xxgg:
i think all should wait atleast wait 10 working days before contact them and asking for update.

Shipping back to Toronto only took 1 day so...
[Galaxy S I9000 General] PuerkitoBio:
Just curious, xxgg, what do you mean by the "Call Samsung Mobile Canada @ 1-888-751-4078 for warranty issues" line in your sig? What type of warranty issues? Like, voided warranties that may be debatable, or knowing if this or that repair is covered by the warranty?
[Galaxy S I9000 General] montrealguy:
Gave it into the service center yesterday afternoon in St-Laurent and they said I will receive a new one tomorrow by Purolator.

Only problem is that they don't send it with a new box- so I have no idea what I'll do if I ever have to go back to Bell.

I'd rather have just gotten the new Galaxy S2 coming out in a few months...
[Galaxy S I9000 General] nightmare56:
I sent it in jan 10, they got it jan 11. Called absolute today, they said they will get new motherboards next week. :( that means I'm getting the same body just new guts. At least I get back my bubble free screen protector
[Galaxy S I9000 General] AllGamer:
THEY LOST MY PHONE !!!! >.<

it's been almost a month, and they are still trying to figure out what happened, now i have to play this phone tag game of theirs, to get the phone back

what P.I.T.A. :mad:
[Galaxy S I9000 General] xxgg:
Wow, that is like killing you twice.

Hope you'll get a brand spanking new phone soon.