yashsingh1/xdaforums huggingface dataset:
[myTouch 4G Q&A, Help & Troubleshooting] royhobbs:
Put in a new 16GB SD Card. Copied a lot of my old files to it, not all, but a lot. Still having problems with suspend, tons of problems. No luck. Not sure if it needs to be clean or if it's just got nothing to do with it. I think it is most likely Google account related as has been said before, but it's possible there are multiple causes for this issue. Wish I had time/energy to figure it out.

Maybe it's time for the iPhone on Verizon. :(
[myTouch 4G Q&A, Help & Troubleshooting] jpiano:
Had to go out of town, so I haven't had a chance to order my card yet. Will report back once i do. I've never done an SD swap before, and I don't have any apps on my current SD. You said in a previous post that you just copied old SD files to the new SD card, but did you have to format the card first? Or just copy/paste as is?
[myTouch 4G Q&A, Help & Troubleshooting] chiilguy:
jpiano: I was not sure if there were some bad files from t-mobile on the pre-installed 8gb card so for me the procedure was:

1. moved any apps that i had moved to sd card back to phone memory

2. unmounted old card, took it out, inserted new card and let it mount (no format)

3. moved apps back to sd card; I probably only had about 4-5

4. used Doubletwist to move my iTunes music and photos back to card

I used this procedure under the premise that it would only put back the files I actually use versus doing an image copy, just incase there may have been a "bad" file on the original card. I was really hoping this would also help some others since this problem seems so elusive. Currently at about 30hrs. since off charger, with 10hrs. of modersate use (not much today, Sat), and 57% charge.
[myTouch 4G Q&A, Help & Troubleshooting] jpiano:
@chiilguy: thanks! That makes sense about a possible bad file on the original card. I've heard of bad SD cards in the past. I'll follow your advice and report back.
[myTouch 4G Q&A, Help & Troubleshooting] royhobbs:
Just something to add fuel to the fire. I installed Lookout Mobile Security app. Every couple of days it shows on my history that I have deleted 250 contacts and added 250 contacts. Weird, sounds like something that would mess with the syncing of my phone. I have about 253 contacts in my TMobile Mobile Life Contacts, I just deleted them all. Not sure if it has anything to do with anything, just the whole issue of Google vs. Tmobile contacts seems weird.
[myTouch 4G Q&A, Help & Troubleshooting] Dataman100:
I think it definitely has something to do with the SD card. I haven't had any suspend problems for a few days. I added an Icon pack folder to SD card which has some .png files in it last night and now it's going crazy again. When I charge via my USB wall charger, the suspend process is running. When I charge via USB to my laptop and the SD card is mounted to Windows instead of the phone, the suspend process doesn't even run.

I'm going to delete the Icon pack file I put on the SD card and see if suspend behaves itself again.

Dave
[myTouch 4G Q&A, Help & Troubleshooting] royhobbs:
Anybody made any progress on this issue? I am still suffering from the suspend process randomly popping up. So far I have no good solutions.
[myTouch 4G Q&A, Help & Troubleshooting] $pitacular1:
The "suspend process" issue only happened to me once.

I found out it was the T-Mobile "My Account" application. I accidentally clicked on the icon one day (having never used it before, ever..) and it told me there was an update available. I update the app, proceeded to open it, checked my data usage just for kicks, closed the app.

Then, all of the sudden, two hours later my battery had drained 50%, with "Android OS" being the main cuplrit at 57% of my battery usage.

I also noticed that my Wifi and Edge were both constantly showing, and that data transfer was taking place as the up & down arrows were going on and off on the Edge icon.

I tried everything in the book, the USB debugging, ect ect nothing worked.

Then it hit me. I went to manage apps, uninstalled the "My Account" update, force stopped the app, and problem solved.

Never happened again. Ever.
[myTouch 4G Q&A, Help & Troubleshooting] dragon106:
hey all

I am new to the android community and like a lot you, I have the suspend issue since the second time I charged my phone...

so here's is the break-down of my problem... EVERY TIME I charge my phone and unplug the charger, within 5 mins, the suspend will be consuming 20+% of my battery usage... and the only solution that worked for me so far was to do a soft reset (reboot) to the phone...

I've also tried:

usb debugging - failed

Screen time out set to "never" - failed

phone stay awake while charging (option in application development) - failed

Hard reset - failed

After reading this extensive thread it appears that changing the micro sd card could potentially resolve the issue until further updates from Google.

As mentioned in the above post, I will try to force close "my account" in hopes that this can resolve the issue and will report back with results.

If that fails, I will try the demounting, eject, and remounting of sd and if that fails, I will swap a brand new sd card. I am up for more suggestions and I hope with this growing thread, we can resolve this pain in the A$$ "suspend" issue.

Jeff
[myTouch 4G Q&A, Help & Troubleshooting] werk:
Well, after about a month and a half of no suspend problems, I've been getting them daily for the past 3 days.

Right before it started, I opened my sent items in the unified inbox of the mail app so it would download all the sent mail from my 2 exchange accounts (why can't we get sent items to push, dammit??). I believe a few hours later that day, I got my first suspend alert from Watchdog.

I'm even more stumped than I was before....
[myTouch 4G Q&A, Help & Troubleshooting] Sfkn2:
Giving you guys an update on my situation.

My phone had this problem since day 1, and I have tried many things but have had no luck. This went on for about one and a half weeks.

I called TMO and had them send out a replacement phone - it had perfect screen, straight FFC, no squeaks with buttons... And this phone has never had the problem. I have been able to keep the phone on for three weeks now without resetting it since I have not been hit by the suspend bug.
[myTouch 4G Q&A, Help & Troubleshooting] dragon106:
@sfkn2

Is your replacement phone 2.2.1 or 2.2? I'm debating if I should send it back and get a replacement but worry I might get an even worse one and STILL have suspend issues.

Jeff
[myTouch 4G Q&A, Help & Troubleshooting] jpiano:
Any updates from anyone . . . anyone? . . . Google!!???
[myTouch 4G Q&A, Help & Troubleshooting] Jacezo:
I'm not sure if I was experiencing the same thing but I did notice significantly lower battery life and lower smartbench scores (when not oced only 900 and 1200) after I flashed a dumfuq kernel for cm7. I tried wiping everything and flashing a restore but it continued to happen. As soon as I flashed a new custom kernel the problem disappeared, however it seems as if it is not kernel specific as it carried over between many backups of different roms. I am now running MIUI with no issues and great performance. It is confusing though.
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
Nada, nothing, nunca, nyet.
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
I MIGHT have something. Don't wanna jinx it, waiting to see how my fiancee's phone does for the rest of the week...

[[[Ice Glacier beats Rock ~ via XDA App]]]
[myTouch 4G Q&A, Help & Troubleshooting] werk:
my fingers are crossed...although I haven't had any issues again since that blip 3 weeks ago. SO weird.
[myTouch 4G Q&A, Help & Troubleshooting] jpiano:
Any luck??
[myTouch 4G Q&A, Help & Troubleshooting] moontz:
This was interesting from the google boards (code.google.com/p/android/issues/detail?id=11126):

Anyone confirm yes or no if this has worked for them? There were no followup threads saying this ended up not working so wondering if this is a viable way around this suspend issue.
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
I've been trying different screen time outs on my fiancee's phone, thought I had something after 4 days of no /suspend drain.

Haven't tried 'Never turn off' though.

I'm gonna have her try that for the rest of the week and then some. I'm still interested in why it's followed her from device to device, yet the same devices didn't exhibit the issue for me.

I'll report back on the 'Never' results...

[[[Ice Glacier beats Rock ~ via XDA App]]]
[myTouch 4G Q&A, Help & Troubleshooting] royhobbs:
Frustration

Only thing that consistently keeps the suspend process from showing up for me is to follow this process:

Unplug phone from charger > Turn off Background Data & Sync > Restart phone

If I turn on Sync or Background data again then suspend usually shows up, either immediately or after a while. If I leave them off I can last an entire day on a charge.

BTW, this is NOT a solution to the problem, just one consistent thing that creates/avoids the problem for me. Perfect example, today forgot to turn off data. Phone was fine for 4 hours, now suspend is here.

It sucks that even getting into the Android Market, Getting my Google voice to work, Syncing email, or anything else on my phone means I'm going to probably have to reboot again. What a waste of a smartphone if that's the case.

I will experiment with screen timeout too, but it doesn't seem to make much sense or be that related to the problem here (nothing does)... does that mean you only manually turn off your screen? If so, what if you forgot by accident, isn't that a huge battery drain?
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
Yeah, nothing on display - fiancee's phone doing the same thing.

I'm dead set on, it's the dataset that is one's Google account. One device, she gets the issue immediately. I use the same device for three weeks and never see the issue.

Seems to make sense @ suspend, sync, etc.

[[[Ice Glacier beats Rock ~ via XDA App]]]
[myTouch 4G Q&A, Help & Troubleshooting] blitz911:
Dunno if it helps but I uninstalled the 'my account' updates and then deleted the app and I also had a corrupted picture file that I deleted also...battery seems to be ok for now **knocks on wood**..
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
Cool @blitz911. I think that app is safe and probably not the culprit. This issue persists across devices on other carriers (e.g. Sprint), so they don't have the TMO My Account app. Also, I use that app (not a lot, but I have it installed and have since day 1) and I have never experienced the /suspend issue.
[myTouch 4G Q&A, Help & Troubleshooting] chiilguy:
All: I thought I would just give a quick update to say that in the ~2.5months or more since I installed a new 16gb microSD card I have not seen suspend become a problem. I regularly get two days of service from my phone between charges.

schlong: when you and your fiance use the same phone and yet get different results, do you take microSD cards that are specific to each of you to do your testing? i.e. you install yours when you are testing and she has hers mounted when testing with the phone?

I may simply have been lucky that this worked for me but am very curious if changing this card has worked/not worked for anyone else......
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
Hi chiilguy, we've actually tried the microSD swap. I think it was BobsBBQ that first brought that to my attention. We've had her use my card, I've used her card, I ordered a new card and we pulled a couple of our old 1 and 2 GB cards from our G1s. She ran with my card for a week and vice versa.

Thanks for bringing it up though and I'm just glad we're keeping this conversation going. If bugs like the "sent wrong SMS message" can be recognized, I'm just hoping this one will be too.
[myTouch 4G Q&A, Help & Troubleshooting] royhobbs:
I tried the SD card swap, purchased a new 16GB one and I still have the issue. I may have copied files over that I wasn't supposed to, not sure.

FYI, I have also called TMobile about this... I don't expect them to understand, they just said it was my battery and sent me a new one, so I'll test it. I do think it's important to keep them in on this issue, even if they don't know how to solve it... most of the people seem to be morons. The girl just ignored everything I told her and said, "It's your battery"
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
Yeah, I'm willing to put good money on it NOT being the SD Card. I've tried that with my fiancee. I formatted the card and put it back in the phone. I let the device "Prepare" the SD card and we didn't transfer ANY of her original files back to it. The /suspend issue came up pretty much right on schedule.

And unfortunately, most people are as you put it, morons. The call center reps they hire aren't always up to snuff. Here in Orlando, the news just covered a new call center that is going to handle Verizon technical support + activations. They interviewed people waiting in line and I just can't bring myself to judge these people - but it's laughable at who they're hiring. I worked at SprintPCS when I was younger and basically it was like me and a few other people who cared about learning about issues, tinkering with technology, etc. The rest of the mouth-breathers just showed up, left crumbs on their desks and sucked up precious oxygen.

Those reps follow a "matrix" - e.g. "Did the phone power on? If yes, click here. If no, click here." That's how people end up with replacement motherboards from Dell when it's just a frickin' virus/infected computer.

I'm glad my phone isn't experiencing this issue, but the fact that it's my fiancee almost makes me wish it was happening to me and not her. ;)
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
Hey, is anyone that

is

experiencing the /suspend issue running Ice Glacier? This seems to be something Froyo related, to a degree. I haven't seen any CM7 users post this issue.

Just curious if anything Teamsilence and Notxel did (e.g. deodexing) "fixed" this issue.

Also, it would help me know if I need to really push more to get my fiancee on Ice Glacier. She doesn't like this sort of stuff so I don't want to force her to change to IG. If I can say that no one running IG is experiencing it, then I have some leverage with her. ;)
[myTouch 4G Q&A, Help & Troubleshooting] royhobbs:
Ok, so big surprise, it wasn't the battery. Haha. Thanks for a new battery TMobile. I guess I need two batteries since this stupid process sucks all the life out.

Anyways, I'm curious if anyone else has tried this process from the Google Code thread that MBalaga posted. I am trying to change some of these settings before I do a hard reset... just in case. I will post results as I do.

http://code.google.com/p/android/issues/detail?id=11126

My course of actions:

1) Hard reset

2) First boot

3) Skip WiFi setup

4) Skip google account setup

5) Turn off GPRS/Edge/whatever you've got

6) Install SystemPanel

7) Use your phone the usual way for half a day

8) Make sure you don't have suspend freezing

9) Setup WiFi

10) Again, make sure you don't have suspend freezing

11) Setup google account

12) Turn off Samsung updates in Options/Applications/Samsung Apps

13) Turn off Sync Picasa Web Albums

14) Turn off "Back up my data" in Options/Privacy

15) Set WiFi sleep policy to "Never when plugged on"

16) Check if you are still good with suspend :)
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
Someone invested some time and made a little bit of headway. See comment #164...

http://code.google.com/p/android/issues/detail?id=11126#c164

I'm going to call HTC this weekend as well and I'll report back.
[myTouch 4G Q&A, Help & Troubleshooting] royhobbs:
I called HTC, and every time I tried to reference the ticket number the guy would ignore me. He did go get a MyTouch 4G and downloaded WatchDog on it, but then just told me it wasn't a problem on his phone, so he said I should just do a hard reset on it.

So he seemed half interested, but then he gave up after like 30 seconds. Not really great. I will try again and see if I get someone different next time.
[myTouch 4G Q&A, Help & Troubleshooting] moontz:
Good to hear they at least tried but IMO here lies the issue... and probably the reason why this suspend problem can get no traction at HTC. There is no concrete way to reproduce the bug. If there was a way to do XYZ and all of a sudden the suspend process is running, that would be enough to say they have a real issue. But it is so random, nobody seems sure what the sequence or setup/config is to make it happen. What would be great is if someone could at the very least identify what the suspend process even does. That might clue us in to something or give some direction.
[myTouch 4G Q&A, Help & Troubleshooting] royhobbs:
Did a hard reset on my phone last night. Skipped setting up my Google account, and no Wi-Fi. I charged it last night and started using this morning without any account info. or apps on it.

I don't have any apps installed, but Android OS is taking up the majority of the CPU in the last two hours. It has run 30m and if I were a betting man I'd say it was 'suspend'

Anyone know how to install Watchdog or SystemPanel without setting up Google account?

I have two Syncs setup by default, Weather(on) and TMobile Contacts(on)....

Oh yeah, Data is Off right now... is this causing my problem, Background Data and Sync are on, while Mobile Data is off...

I'm so frustrated, ready to throw this phone into the ocean and go back to an old Samsung flip phone.
[myTouch 4G Q&A, Help & Troubleshooting] $pitacular1:
If any of you EVER updated the "My Account" app it's causing this problem.

Here's what I suggest:

Go to Menu > Settings > Applications > Manage Applications > All

Find "My Account", then "Uninstall updates", clear data/cache if there is any, force stop it, and never use it.

Let me know, because that's what worked for me. NEVER had the issue again. And it's been months.
[myTouch 4G Q&A, Help & Troubleshooting] el_smurfo:
I also had problems with "my account" early on draining the battery and uninstalled it. Wifi Calling also seems to drain my battery fast unless I either uninstall it or run it once to disable it. I have very high suspend process usage like many folks in this thread but get pretty great battery life without these two battery suckers running in the background.
[myTouch 4G Q&A, Help & Troubleshooting] TheKorbenDallas:
I froze "MyAccount" app using TitaniumBackup a while ago and it did indeed seem to solve the problem with "suspend". "Suspend" did pop up one or twice in WatchDog afterwards, but so far I have not experienced the continuous battery drain from "suspend". (Before I froze "MyAccount", "suspend" would pop up in WatchDog again and again and again, continuously, until I'd reboot the phone).

I don't believe MyAccount is the root cause of "suspend" issue, but it seems to be somehow related to one of the triggering factors.
[myTouch 4G Q&A, Help & Troubleshooting] royhobbs:
Is it possible to contain MyAccount without Rooting? I am not rooted, just using stock. I did go in and ForceStop it and cleared the cache, then I rebooted my phone.
[myTouch 4G Q&A, Help & Troubleshooting] el_smurfo:
I think the paid version of Titanium Backup lets you freeze apps, even on unrooted phones. It also seems here like uninstalling updates to My Account helps.
[myTouch 4G Q&A, Help & Troubleshooting] $pitacular1:
Agreed. There is some coding issue that is being overlooked, I believe several (if not hundreds) of apps trigger this problem. Even if one app alone doesn't, when running it in combination with another app it might. So there is definitely something in the coding somewhere that isn't playing nice. My guess is that it has to do with a security protocol loop (such as connecting to the network to verify user before purchase or access to sensitive information such as with the My Account app) that isn't closing somehow.
[myTouch 4G Q&A, Help & Troubleshooting] chiilguy:
Well, I guess I jinxed myself; after almost 3 mo's of no suspend process, it suddenly came back today. The only thing that is different is that I downloaded the game "jewels" and played it a couple of times (loaded onto my sd card). I did have this on my phone back at the beginning when I first had the suspend issue. This may not be the direct cause of this issue returning but may have triggered it as this is the only thing changed on my phone in a month.

So, I have fired Watchdog back up and removed Jewels. If suspend still returns, I am going to reformat my sd card and try reinstalling music and apps to it. The results to follow.....why did I piss with a working phone?!

UPDATE: I removed Jewels and rebooted the phone, put it on to charge a couple times, used all the apps and no suspend process again. This is the first time I have actually been able to isolate something, Jewels, as the cause of suspend on my phone. However, I am not sure how to really analyze this: was it the app itself causing suspend; was it the interaction with other apps; etc.

It did appear that just loading it to my sd card did not cause suspend, it was only after I played the game once that suspend started. This also seems to dispel my thought that getting the new sd card had helped originally; it is probably just that I did not load this game back to the phone after getting the new card.
[myTouch 4G Q&A, Help & Troubleshooting] netter123:
Any more news on this? I had been getting this alert only every few days. A few days back, I froze "My Account" with titanium. At first, I didn't get any alerts - although it wasn't unusual for me to go a couple days without it. The last couple days I've gotten "maps" above threshold several times, which may be due to latitude (I made another thread about this). The weird thing is that after getting the 'maps' one a couple times, I got the suspend several times - even while plugged in to the wall charger?!?! I didn't think you were supposed to get it when plugged in. Even after signing out of latitude last night, I've gotten the suspend process a few more times - even relatively soon after reboots (both with fast boot checked and unchecked).

My wife has the MT4G and also has seemed to go in cycles in terms of getting the suspend issue a bunch, and then not too much. I wish we could figure this out - I love the phone, but this is pretty annoying.
[myTouch 4G Q&A, Help & Troubleshooting] moontz:
Mine seems directly related to the screen timeout. When screen timeout set to never, I get suspend once or twice a week. If I set screen time out to a value (ie 2 minutes), I get it suspend daily and sometime multiple times a day. Not sure why, but it is what it is.
[myTouch 4G Q&A, Help & Troubleshooting] TheKorbenDallas:
I got on instance of that endless "suspend" barrage as well, even though I have my "MyAccount" app frozen. In my case it happened after using a WiFi tethering application. I rebooted afterwards and all went back to normal.

Today I got one notification about "suspend" after starting Skype. However, it didn't develop into an endless sequence. It was just a single notification.