yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] #1RAGE:
I'm quoting myself because this is such a huge thread. Anyway I have a follow-up.

I did a factory reset from the recovery menu and the phone seems to work fine again. I did lost all my apps and settings though and I don't know how long it will work for again.
[Galaxy S I9000 General] senna91:
I bought my Samsung Galaxy S outright in September from Best Buy ($500). It worked flawlessly under Android 2.1 (GPS included). I even did the update from Kies to get my 3-Button recovery/download mode to work. I did not have any freeze issues at all and never required a battery pull to reset!!!

I updated to Froyo on December 10, immediately after it was released on Kies. My phone started randomly freezing and required battery pulls on a daily basis. It lasted until Tuesday December 14th. I received a random Samsung error message, did a battery pull and now my phone is in a reboot loop at startup. I get the Samsung text startup screen, then it goes black and then back to the Samsung text startup screen, over and over again... No boot to the animated Galaxy S screen at all. Recovery mode no longer works, but download mode does. Big deal, I can't reset my phone because I don't have Recovery Mode.

After alot of yelling with Samsung Canada Customer service at their call center (which is in USA by the way and doesn't even know where Saskatchewan is), they agreed to send the phone directly to their service center in Quebec bypassing the whole BELL middleman BS. I sent my phone yesterday via UPS and called the Service Center. They said they will have my phone there by Monday December 20 and can expect it back in 5 business days.

I had an interesting talk with their service people. They confirmed that this is a BIG problem and many phones are flowing in. There are two solutions. They try to reformat the internal SD card and reload the latest Android 2.1 build. If it works back it goes to you the unsuspecting consumer waiting for the next reboot loop to occur. If it doesn't work, they replace the main system board in the phone which contains the faulty internal memory card with a NEW redesigned one. This tells me that Samsung knows about this problem!!! Smells like class-action lawsuit to me (Merchant Law Group are you listening)... Samsung should just do a product recall and replace our phones with ones that contain the newly redesigned main system board.

This is a great phone and Android is much better than iPhone. I just hope that Samsung does the right thing and looks after its customers. After all, why should the consumer have to pay for faulty Engineering in their design or faulty memory cards from a cheap supplier.
[Galaxy S I9000 General] evil-doer:
yeah this seems to be what people are saying. and i could be screwed with either thing. a low level format does not fix the problem, itll just die again in the future.

and a new mainboard means a new imei so i dunno if this new phone will be easily network unlockable for me.

but thats absolutely ridiculous if there is a known hardware issue and they are just sweeping it under the carpet with a reformat. thats just gonna turn up again.
[Galaxy S I9000 General] xxgg:
Thank you for sharing your informations!
[Galaxy S I9000 General] donalgodon:
Is this problem an issue for ALL the Galaxy S series phones?
[Galaxy S I9000 General] xxgg:
Not all but mainly i9000M model.
[Galaxy S I9000 General] xxgg:
Maybe the damned Samsung should just give us a Pure Android 2.2 or 2.2.1 or 2.3

and get it over with.
[Galaxy S I9000 General] donalgodon:
How is the i9000M model distinguished from all others?
[Galaxy S I9000 General] TriC_101:
i9000m is 16gb most other i9000 models are 8gb.. also the i9000m has a different radio for the 850mhz band
[Galaxy S I9000 General] w98seeng:
Not too sure if this was mentioned before, but for those who are calling 1-800-751-4078 for the problem, the number is 1-888-751-4078.

They can't even type a phone # correctly, how are they going to produce an operation system?

I have mentioned before about a class action lawsuit. I am not looking for damages, I only want to get a phone that works and will not spontaneously die or get my money back to get another phone.

Can we all sign a petition and have it sent to Samsung Canada? Will this help?

The GT-i9000 is sold worldwide with the exception of South America where they sell the GT-i9000B (with TV I think). The GT-i9000M is only sold through Bell, why? Why have a different phone from the rest of the world? How does the phone differ? Wouldn't it make more sense to have the same phone everywhere?

Ian
[Galaxy S I9000 General] que3jxp:
If one is started, I will sign in a heartbeat!!!!!!
[Galaxy S I9000 General] w98seeng:
http://www.gopetition.com/petition/41490.html
[Galaxy S I9000 General] DvTonder:
I have created an online petition. Available here:

http://www.petitiononline.com/i9000m/petition.html
[Galaxy S I9000 General] appyet123:
does any one know if I get brand new Galaxy S from Best Buy today, will it contain this "NEW redesigned one", which I assume will not brick again?
[Galaxy S I9000 General] Beast11:
So which petition are we going with? There are two up here. Not sure what this will do, but hopefully we can make something of it.
[Galaxy S I9000 General] n0th1ng:
...add me to the list of dead phones after the froyo update.

Any advice on whether it is better to go through Bell or call the Samsung number directly?
[Galaxy S I9000 General] w98seeng:
Sign them both, I did.
[Galaxy S I9000 General] Compintuit:
I know I shouldn't be surprised after everything, but mine is now dead too. I would also like advise on whether I should call Samsung or go to a Bell store. I have no warranty program, but am naturally still in the 1-year hardware warranty. Well, now I'm part of the people who wish they had made backups and had a storage device fail on me, :P
[Galaxy S I9000 General] MaestroSeven:
I have signed.
[Galaxy S I9000 General] archangelz:
So the europeans got their 2.2.1 firmware update today. If it is a low level SD driver issue as some have suggested, I hope we get the fixed update before Christmas as the samsung CSR told us.
[Galaxy S I9000 General] whitewindhtc:
Wanted to give you guys an update:

I received my phone back two days ago (December 16) and it has been working very well. I have loaded Doc's JPU Rom as well as hardcore's speedmod kernel. *cross fingers*

Repair details:

- Dropped off at bell on Oct 27th

- Replaced motherboard

The only thing that irks me at the moment is the screen "burn" I have on my AMOLED. It was caused by the cycling of the main boot screen "Galaxy S Samsung I-9000M", while my phone had a dead internal SD card. Although on a bighter note, it seems to be less and less noticeable as I use the phone.

Really hope Samsung gets this issue fixed.
[Galaxy S I9000 General] lgkahn:
are you running diff modem/csc.. do you have 850mhz 3g.. can you post screen shots showing versions and 3g working with 850 mhz thanks.
[Galaxy S I9000 General] archangelz:
Wow. That long to get it repaired WTF? Some people are getting 5 days turn around... is this normal?
[Galaxy S I9000 General] xxgg:
Look under the batter cover.
[Galaxy S I9000 General] evil-doer:
id love to see some kind of explanation for this also. 2 months for some people, 1 week for others? wtf?
[Galaxy S I9000 General] xxgg:
Asking the wrong place, we aren't the ones doing the repairs, right?

Some phones only required re-flashing?

Some had some level of hardware replaced?

Some had some level of hardware replaced but had to wait for replacement parts?

Heck, some god lucky and got a entirely new phone! (whether that is good or not, I am not sure)>
[Galaxy S I9000 General] geeboi88:
well... mine just crashed. i had no problems at all after the upgrade. no fc, no lag. gps wasn't working but that's nothing new. i read through majority of the thread already. couple of questions:

is there any samsung repair center in vancouver area?

is there any way at all for me to recover any information off my phone? or is it just done and i've lost everything from the past 4 months.

any help would be greatly appreciated. thanks
[Galaxy S I9000 General] whitewindhtc:
I basically sent it in at the beginning of the parts shortage period at futuretel. That is why it took so long.
[Galaxy S I9000 General] whitewindhtc:
I am running the JK3 modem on top of DOC's rom. switching between 3g, H and 2g works well.
[Galaxy S I9000 General] zshakespeare:
Is there a places to look at the status of your repair on the Bell website as a earlier post indicated?
[Galaxy S I9000 General] jcdsilva:
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
[Galaxy S I9000 General] zshakespeare:
Odd, it says "Transaction Closed". Perhaps it is referring to my previous repair when the SD failed in September.

e: using the order # it now says that it's being repaired. With any luck I'll get it back before christmas.
[Galaxy S I9000 General] tachoh:
My phone just died after about a two months of use. Same issue with the looping boot screen.

The Bell Store wanted to charge me $35 bucks to send it off for repair. I started getting angry after they told me this and they ended up replacing it on the spot.

If you've only had the phone for a few months, tell them you know it's a known issue and don't take no for an answer. Ask to speak to the manager, they should be able to sway the whole issue over to your side if you're nice enough.

Good luck!
[Galaxy S I9000 General] D.C1986:
Ok. I was wondering if you had a receipt. Because for some of us that don't have receipt, we dont have these kind bargaining power
[Galaxy S I9000 General] jun.seba:
My internal storage is dead just like everyone else's, but I still have functionality of the phone (one of the lucky ones....ish). I can make calls, and use the browser, but apps have a forced close, and my gallery doesn't open anything. Since my phone is still in working order, am I able to revert back to 2.1 and a working sd?
[Galaxy S I9000 General] geeboi88:
is there any way for us to recover our data?? i've used a program before that could recover data from corrupt memory cards. i can't remember what it's called right now. but is it maybe possible we could do something like that?? i want to try and recover all my photos and what not before i send this off for repair
[Galaxy S I9000 General] asicman:
After two months they just exchanged it? Wasn't it 14 or 30 days?
[Galaxy S I9000 General] got_milk:
Congratulations guys, we're on Engadget!

http://www.engadget.com/2010/12/18/samsung-pulls-froyo-update-for-bells-vibrant-after-reports-of-f/
[Galaxy S I9000 General] Skud51:
'Bout time.. I know I've been sending them updates to their "tip us" section every day for the last week or so..

I guess enough people started sending it in..

Riley
[Galaxy S I9000 General] xxgg:
We are on Engadget now?

Let's enjoy the fame. (sad)
[Galaxy S I9000 General] Takobo:
one more die! got the phone in Oct, it was JH2(or JG2) w/3buttons enable, anyways, was laggy, GPS ok, no Lagfix, no root. Last friday, I updated it thru KIES to JK4. The GPS takes like 5min to lock (even i see 9 sat, it takes 5min to lock 3), the phone is so laggy, since i use LauncherPro, when i return to the main screen, all the icon dissappear, it takes like 10 sec to load all the icons back. so, i reboot it several times, then the phone was smooth until today. i rebooted the phone cause of an app. it was ok, then, i rebooted few times, cause the phone was laggy again! somehow, my last reboot, FC on launcher pro.... then, i reboot, the I9000m screen keep looping. i can't go to Recovery mode to clear cache, but only Download mode, so i use Odin to flash JK3 (hope i can trigger the recovery mode. Odin successfully flashed the JK3, but it still the same i9000m looping screen. So i believe the phone is dead.

I will go to the service center monday, hope i can get it back before x'mas. i have a Realook screen protector on it, i hope they can fix it with a flash, instead of giving me a new unit which i don't know if it's brand new or refurb.

to be honest, this phone doesn't give me confidence. cause i don't know when it dies. i have a Torch (for work), my gf has a IP4, i had IP3, HTC. seriously, i'd never worry with these phones. It's true the SGS has a nice screen, fast processor. but, with this kind of qualities (RFS, GPS, internal SD). it really scare me to buy another samsung in the future, i won't recommend this phone to my friends. i would keep using my Torch for my work. for business, reliability is a must!

To Google: if you have chance to read this post. please think about your android strategy. Compare to iOS, yes, it's a closed OS. but, it's fully stable, and iPhone and BB can give me confidence to use it. i can rely on their devices (IP4 and Torch). Android is open source, there are a lot of manufacturers, but please do your quality control, set your minimum requirements ! (if you want to surpass Apple and BB)
[Galaxy S I9000 General] Beast11:
The phones arent messing up because of the update... its because of faulty hardware... the update is just making it more appearent b/c of the increased wear on the internal sd...
[Galaxy S I9000 General] slaman:
Yep... I tried to post that... this is irresponsible of Samsung to claim it's a software issue... faulty hardware... recall is needed.
[Galaxy S I9000 General] TriC_101:
Bell is so lame... I have to pay to send it away to get fixed then pay for a Loner phone that is not even a smart phone!!! WTF Bell... going to try and deal with Samsung as I know they will not charge me to send the phone away.

And yes its a hardware issue... failed SD.... had something odd happen as well..I left my phone in my car overnight in the -10 weather and when turned it on it booted up again.. then once the phone was warm it would not boot anymore... I still have not been able to get it to boot again even when I cool the phone rate down.
[Galaxy S I9000 General] geeboi88:
so has anyone figured out any ways to back up the data? i'm currently trying to cool my phone like the previous post suggested to see if i can get any boot... i had just made a recovery with mybackup before it crashed! all i need is like 5 minutes to mount and transfer!!!
[Galaxy S I9000 General] zshakespeare:
Guess what! We're not the only ones! Samsung Intercept Froyo update bricking phones, Sprint techs being told to fix or replace

Who wants to bet that it's not Froyo, and the intercept got the same internal SD cards that we have?
[Galaxy S I9000 General] Philgag:
Complain guys..

Hey guys waited for the official froyo update too and my phone died the next day I did the update. Got the crapiest Nokia dumphone they had and the store told me they could not loan smartphones...!

If you call bell and complain I confirm they can give you a least a percentage off your bill until you get your galaxy back.

I refused the offer as I said I need my smartphone for work etc and was transfered to the "solutions department" and was offered a free palm pre that is coming next week by priority mail. The phone is mine to keep when I get my galaxy back. Sure the palm pre is not the nicest kid in town but I'm happy to have a decent backup until samsung put their things straight!
[Galaxy S I9000 General] story:
There's one in Richmond but they don't accept walk in.

I called Samsung and they said only a Bell Dealer can ship the phone in to Richmond to get it fix.
[Galaxy S I9000 General] JaY_III:
Can i change my vote.

My 2.2 phone is now dead

Was rooted no leg fix

using official Bell JK4 update.

Installed it on DEC 11th
[Galaxy S I9000 General] notoriouspk:
Huh

Let me start by saying that both samung and bell are culprits here.they both load the crappy software on galaxy s vibrant or it could be that bell vibrant has some hardware issues .whatever it is it sucks .I had to change 3 vibrants .yes three:( and eventually I sold the vibrant and got myself an iPhone which hOnestly I DONT like much .shame on bell n samsung.fix the freaking sd card issue
[Galaxy S I9000 General] gemini8026:
I still have one big question. IS there a difinitive word on if this is physically the SD card itself, or an unrecoverable corruption to the file system? Im hearing stories of low level reflashes, and of mainboard replacements, but theres no concrete evidence of the true issue.

^ that coming from a guy who will likely have to wait well over a month to get his back, Im in Sk, and dropped mine off at the dealer on Friday, so after mailing and all that repair time, Im quite upset. I wouldnt even want to sell the phone to a friend or online in fear that it will crap out again!
[Galaxy S I9000 General] JaY_III:
so i dropped my phone off to get fixed an hour ago at bell...

And their was another guy in the store doing the same thing. Died from 2.2

The girl at bell said she already had 3 returned for repair today due to 2.2.
[Galaxy S I9000 General] chinkpak:
Hey so my Vibrant just burnt out as well, going to take it into the Bell store tommorow, but I don't have a receipt, I have the box and everything though, will I be okay?
[Galaxy S I9000 General] C.Flat:
You could have purchased the Desire Z. It and the Vibrant are the 2 best Android phones on Bell right now
[Galaxy S I9000 General] JaY_III:
You should be fine.

they guy in the store didn't even want my receipt.

they need you phone number and then read the bar code under the battery.

well at least that is what they did for me
[Galaxy S I9000 General] dopplerfx:
hi guys, long time reader, first time posting. just like to share my experience

I bought the Bell Samsung Galaxy S Vibrant GT-I9000M exactly a month ago. Flashed the new Froyo 2.2 firmware through Samsung Kies. Approx 48 hours later the phone force closes while im playing around on it and the screen goes black. Reboot back into recovery mode, get to the boot screen and stays on S logo and then screen goes black. Button works however. Reboot into recovery again and try a factory reset again and wipe, still a no go. Says something about not being able to mount the sd. So i'm like great, i got the dreaded common sd card failure. I take my phone to a bell store and inform them that i bought the phone network unlocked from another merchant and that the internal sd died on me. I tell them i had the phone for a month to the day and that it's a bell GT-I9000M phone with Bell bloatware on it and the new 2.2 OS.The lady at the booth agrees to ship off my phone provided i show her the receipt from the other store which i did. I should be expecting the phone back within 3-4 weeks cause of the holiday season and just had to pay the shipping and handling charge which is about 40 bucks and it is refundable pending review.
[Galaxy S I9000 General] patman18:
change my vote please

mine just died.

running doc's 2.2 for about a month, and then all of a sudden it dies.

crap this really sucks
[Galaxy S I9000 General] chinkpak:
Im with Fido, but my dad is with Bell and so is my buddy, I could just use theirs?
[Galaxy S I9000 General] djholtby:
My wife's just died, too. Updated to 2.2 the day after I did, and died 2 days after mine. MAN
[Galaxy S I9000 General] kLuMzi:
been on Froyo for week now and yesterday i started getting FC on clock, samsung apps and messaging! :mad:

i just cleared the cache and factory reset today and see how it goes..

clock is ticking now... :(
[Galaxy S I9000 General] kirovnet:
Bell Samsung JK4 Died today

Mine died today :mad:

After updating my phone to android 2.2 (aka froyo) I noticed that some of my icons where disappearing after every restart of the phone.

10 days after the update, I used the GPS and noticed that the icon of the GPS was always on even if I disable on the settings, so I decided to restart the phone and that was it ‘’ the infinite loop of Samsung Galaxy Logo’’. Got at Bell Repair center and they told me that was a common issue with this phone and that it will take 2 to 4 weeks to repair. But they have no clue about what is causing this issue.
[Galaxy S I9000 General] bentonius:
I was pining for my Vibrant today, and I kind of thought about how exactly this whole thing may have played out with Samsung and Bell.

They promised the update ages ago, but once they had it all set for testing, they realized it would kill the phones at at least a rate of 50%. They figure they can work it out, set a release date (August or September as I remember) and go to work trying to fix. It doesn't work, they push it back until they have time to redesign the chipset and push out enough new hardware to meet expected demand. They bait us along until finally releasing it once there are enough spare parts for everyone to be repaired in (fairly) short order.

That would make sense as to why some people who had it sent in in late October are getting there's back at the same time as people who sent it in a week or two ago. Of course it sounds kind of conspiracy-ish, but it just kind of fits, too.
[Galaxy S I9000 General] haloimplant:
Well put me down as #155...

The unit was flying for about a week with 2.2 (compared to all the lag with 2.1) but alas it was not meant to be...after about a week I just got an internal SD error notification. In the settings both the internal and external SD were unavailable.

It took forever to restart but it came up with 'reset' settings and the unit is sluggish, settings show the internal and external SD both unavailable.

Maybe a reset/format in the recovery mode will temporarily fix it but why bother really this thing is defective.
[Galaxy S I9000 General] cytherean:
I'm hoping to get mine back from the shop today, I know they didn't have to replace the mainboard so it was just a low level format/reset.

1) Does anyone know if we can flash another rom to this and bypass the issue with the SDcard (if it is truly the issue).

2) If the phone crashes while flashing the new rom or because the SD card crashes and I have to take it back to the shop will they be able to tell I tried to reflash?

3) I was looking at Darky's ROM http://xdaforums.com/showthread.php?t=814091 and want to know if it will work on Bell. Has anyone successfully done this?
[Galaxy S I9000 General] BlackDino:
I have had docs 1.3 jk3 running on mine for a couple weeks now
[Galaxy S I9000 General] Kewjoe:
My repair status says:

"Parts required to repair phone are backordered. Delivery of parts expected on 20110110 ."

I guess that means they are replacing the board which hopefully means i won't have faulty memory. *fingers crossed*
[Galaxy S I9000 General] ricerz:
I need to change my vote, mine died last. I updated to 2.2 (aka Froyo) on the day it was released (December 12). Everything was running fine up until yesterday. I was in Buffalo and my GPS would not locate satalite so I decided to reboot. First reboot kept telling my LauncherPro forced close so i rebooted again and all I got was a black screen with the two soft keys lit after the Samsung spash screen.
[Galaxy S I9000 General] urself25:
The disapearing icons is not related to the failing Sd card but because of Froyo itself. If your apps are installed on the SD card then your shortcut on the home screen disappear each time ytou reboot. It's happening with other phone.
[Galaxy S I9000 General] urself25:
This does not explain why the update was push back in other countries also and why they don't have the same problems as ours.
[Galaxy S I9000 General] dch37:
Are still on contract? How did you get them to offer you the new phone? I called Bell and spent over 20 minutes with both the CSR and the manager, and I got nothing... they just told me to shove it where the sun don't shine... this is pathetic...
[Galaxy S I9000 General] bossman74:
Same here, even if I gave the poor CSR hell, he didn't budge, I finally went back to the store where I bought it and demanded another loaner. They managed to find a BB 8830 until I get my Vibrant back.
[Galaxy S I9000 General] tarambuka:
It took me two days of bugging Bell stores until I got a HTC Legend loaner. :(
[Galaxy S I9000 General] radeon_x:
Not sure if this has been brought up in the past, but for people who have had their motherboards replaced have those phones been experiencing subsequent failures at all?