yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] markccq:
$100 credit

Well, just got my $100 credit. I had dropped off my phone at a Bell store over 2 weeks ago. Called Bell c.s. this morning asking about the credit and was told my best shot was to go to the store directly and ask for the credit (didn't seem to be aware of this new credit). Then I called technical support, told them the same story and got the credit right away.

Moral of the story: call t.s., don't call c.s. Doesn't matter if you sent in your phone awhile ago, you should and will get your credit. I still don't have my galaxy s, but the credit makes this whole experience more palatable.

Of course Bell is not going to advertise about this. Therefore I urge everyone with a bricked phone AND is with Bell call t.s. right now and get this credit. It's the least Bell can do for this fiasco.
[Galaxy S I9000 General] rombo121:
**I have had my phone fail 7 weeks ago, I was without it for 5 weeks. and i do not plan on going through that again.

Rombo
[Galaxy S I9000 General] deezy7:
A little context goes a long way...thanks for posting your experience! I think many users will have found that post to have been much more helpful.
[Galaxy S I9000 General] xxgg:
flash the heck out of that n97 and brick it too. Ooops, sorry, i didn't meant to be evil.

disregard.
[Galaxy S I9000 General] dfube:
So you called Technical Solutions and they told you that if you bring your phone in at a store after the 28th you can get the credit and a loaner?

I'm trying to get this whole story straight because Bell is sending us in circles.
[Galaxy S I9000 General] jentech:
I called Technical Solutions today after my phone bricked last night. They are sending me a new phone directly and applying a $100 credit to my account, without asking. He told me that this was a new direction in dealing with the Vibrant issues.
[Galaxy S I9000 General] tzog:
I have pretty much the same situation. I updated to Android 2.2 (Froyo I guess) when it became available through Bell, which was working great for about two weeks. Then it just died. I went through all the recovery utility options, but the SDcard won't mount. On reboot I get the splash and the S logo, then it all goes black.

I've a customer care plan with Bell so they are shipping out a replacement. We'll see how long that holds out.

Stock Samsung Galaxy S, bought in August. Using Kies (to keep my life simple), but maybe I should look to Odin.
[Galaxy S I9000 General] devonblue4u:
Update on my SGS dying on Christmas, after updating from JK4 to JL2.

I returned it to JP Cellular Repair. It was repaired there on the 28th of Oct, the PCB was replaced. The fix lasted until 12/25. I had updated to JK4 on 12/10, and I blame this more than anything else in the demise of my SGS. It went into a laggy, buggy mess before the flash to JL2. And yes, everything was cleared, and factory reset before the flash.

I dropped off the phone at the shop and it was back in 24 hours, flashed with JL2. It cost $100.80 with tax. And I just got off the phone with Bell, and they credited my account $100 without seeing the receipt. I simply explained the work done to the rep, she spoke to the tech department and credited the $100. So I'm out the $0.80, but a 24h turnaround was worth the price.
[Galaxy S I9000 General] story:
Did anyone get warranty even if you are not with Bell?

I am with Rogers.
[Galaxy S I9000 General] AllGamer:
yes, you just need your original purchase receipt

they replaced mine with a brand new phone
[Galaxy S I9000 General] galaxywolf:
O great i swap in my dead phone for a new one and this one is 10.08 so i am ****ed. Sitting on $500 ticking time bomb, next time i'll ask for 10.10 or newer version omfg.
[Galaxy S I9000 General] evil-doer:
so i have some free time today so i tested the gps in my new 10.12 model with jl2.

for the first 1-2 minutes it kept getting and dropping satellites, 1-3 of them. no more than 3 in the first couple of minutes.

after a while it started to get more and more, then was cycling between 5 and 6 satellites. i waited well over 5 minutes and thats all it did. 5 or 6 satellites, with accuracy 0 meters. no lock.

wtf?

edit: this was total clear unobstructed sky, outside
[Galaxy S I9000 General] wkeyau:
Through samsung or bell?

Do they send you a new phone, then you return the broken one?

Or you have to send the broken one in first?

Thanks
[Galaxy S I9000 General] que3jxp:
That is mental... Not sure what to say to that...
[Galaxy S I9000 General] AllGamer:
through a bell store in the mall

yes send it in first, 4 weeks without a phone (if you are lucky because it could take longer)
[Galaxy S I9000 General] YG007:
I am in the same boat as you. I got mine back yesterday, and it had a manufacturing date of 10.08. :mad:

After talking to the rep, he got my work papers from the repair centre, and showed me that they replaced it with a 10.12 mobo. But who's housing is this?? I feel like I got someone else's phone back since the IMEI is different, AND!! It has an aftermarket screen protector already on it!! OH! It also came back with JK4 firmware. :mad:

Anyways, I can't do much, since the phone works.. the USB cover is scratched, and the camera lens has a dimple on it, but it doesnt affect the picture, from what I see anyways... UGH!

The phone has been working for 19 hours, so far. I have JPY firmware on it, my own Phone.apk for a deodexed JPY firmware to get rid of that annoying increasing ring "feature", and speedmod K12H. Friends who work for samsung in Seoul Korea, say its not the firmware, its the SD chip, and to flash whatever firmware you want, so I'm trying this out (I'm not suggesting anyone else do the same.. I'm not suggesting anything. I don't want to be the cause of someone's phone not working so, you've been warned)... so far so good.
[Galaxy S I9000 General] urfase:
My JK4 died after a day and 1/2.

Now on phone #4.

Father is on phone #4.

Mother is on phone #3.

We got our first phones in November...
[Galaxy S I9000 General] xxgg:
Now that Samsung have a box container full of dead Galaxy S's sent into to them...

They'll be using those to around and around among us and tell us that it is working all well!

Hey~ maybe I'll get my original phone back after my 3rd repair :) and let the cycle begin.
[Galaxy S I9000 General] sactoguy:
Could anyone in Canada be willing to help me, I'm in US btw, to get my I9000M serviced/replaced with Samsung Canada? I'm willing to pay for the costs involving the process. I already called Samsung Canada but there was no help, they wanted a physical address in Canada. If anyone could, please send me a pm, and we can go from there.
[Galaxy S I9000 General] An Droid:
Just to update my story:

I've got a launch I9000M - dated 10.07.

Had the SD crash within 1/2 hour after loading JK4. Got the same phone back about a week after sending it in for repair with the repair notice stating "replaced minor component parts and full SW upgrade & phone reset". Phone came back with JH2 loaded.

I had a Titanium backup on JH2 prior to updating to JK4 so I rooted and restored the backup - phone was fine. This past Sun. (12/26) I updated to JL2, rooted, and everything was still good (GPS still horrible though - especially when compared to my reliable Garmin) - battery life also seems much improved.

On Tue. 12/28 decided to attempt to re-apply the battery/colour icon mods - I made a mistake with my mod and the phone wouldn't boot due to it. Recovered the phone by reloading JL2 using ODIN, reseting to factory, rooting and again restoring a recent Titanium Backup (done prior to attempting the mod). All's well again.

Today I successfully applied the battery/colour icon mod - so far, so good. JL2 seems great (other than GPS).

Again, this is on a 10.07 dated I9000M.
[Galaxy S I9000 General] AllGamer:
no worries, send me a PM, i've been doing this for many XDA members from the States

just make sure you have a copy of the original sales invoice, even if you bought it 2nd hand
[Galaxy S I9000 General] story:
Have anyone gotten warranty without a receipt?
[Galaxy S I9000 General] bestbeancounter:
I called Samsung Canada and they let me ship the phone in without a receipt. They provided me with the shipping label from UPS.
[Galaxy S I9000 General] #1RAGE:
Yes. I dealt with Samsung directly. I have a receipt but they never asked.
[Galaxy S I9000 General] w98seeng:
I am in Montreal and I brought my phone into to service center here. I got my phone off of Craigslist so I didn't have a receipt. They asked but I said I couldn't find it. No problem. I got a new phone 2 days later.

Ian
[Galaxy S I9000 General] Samdroid_G_S:
Have you tryed this to see if it can revive your phone?

http://xdaforums.com/showthread.php?t=894557
[Galaxy S I9000 General] warfanax:
I updated my phone to JK4 few days ago with Odin and its now bricked. Its on constant loop of showing Galaxy S logo and restarting. Cant even get in to Recovery with 3 button combo. It only goes to Download mode.

I am planning to call Bell tomorrow to ask them to send me a new phone but once I return my bricked phone can they ever know that I used Odin? Can it be a problem?

I need an urgent answer pls!!!
[Galaxy S I9000 General] Samdroid_G_S:
They will not know, just make sure you have a official firmware flashed JK4 or JL2. With download mode you can try what I suggested above to revive it as well with odin.
[Galaxy S I9000 General] warfanax:
I just called 1-877-328-2123 and talked with the Repair & Technical Support representative and the guy insisted that they can't send me a replacement phone unless I have a phone insurance from bell ( which is 7$ a month). He says me that I should go to bell store and send it to repair.

I told him that people who are having issues after update getting replacement phones he said over and over again they cant send a new phone unless I had an insurance.

I wanted to talk with his supervisor and he put me on hold and 5 min later he said "our supervisors are busy and we will call you back soon but I asked my supervisor and he also said that they don't send new phone unless I have an insurance." WTF is going on?

I would like to know people who are getting replacement after calling Bell, which department did you talk? and what did you say to get it done? Can you pls help me ASAP.
[Galaxy S I9000 General] zshakespeare:
call again and try a different agent (he didn't talk to his 'supervisor' he just took a bathroom break. I used to be a floor lead in a call center, I know how it goes.)

I convinced the technical support agent to credit me $100 and ship me a brand new phone even though mine was already out for repair. I asked him what the policy for these kind of issues, and once he told me it was the $100/replacement combo, only then did I state that mine was already out for repair, but I'd like to get the same treatment. Catching them in a situation where it would be ridiculous to deny your request, or claim ignorance, is the only way to get what you want in this biz.
[Galaxy S I9000 General] htp1498:
would you mind telling me which number you called?

i tried calling 1-800-Samsung.

they kept on telling me i have to go through the carrier, but i am not a bell user.
[Galaxy S I9000 General] w98seeng:
Call 514-738-8333, This is the direct number for the service center here in Montreal. People have been saying they are getting shipping labels to shiop their phone in.

http://xdaforums.com/showthread.php?t=871592&highlight=service+center

Ian
[Galaxy S I9000 General] ricerz:
For those of you who got replacements, did it come brand new in the box?
[Galaxy S I9000 General] Samdroid_G_S:
I went through bell, all I received was a new unboxed phone , I kept my old battery, headphones box ext. I'm not sure what you get if you go directly through Samsung.
[Galaxy S I9000 General] gtg2:
Did you receive one of the new batch of phones? If so,

- What firmware did it come with

- Have you upgraded it since receiving it? If so, to what version?

- Is everything work well so far?

- When did you receive the replacement?

Thanks
[Galaxy S I9000 General] Samdroid_G_S:
I received this phone on Dec 23rd, it came with JH2 installed on it. The date behind the battery is 12.10.

As soon as I received it I upgraded to JL2 when it became available on kies. Messed around with JL2 for a few hours and then flashed hardcores kernel and have been using custom roms ever since , trying Darky's 7.8 right now with JL2's modem.
[Galaxy S I9000 General] warfanax:
I called them again and this time the guy was very nice and he didn't ask many questions. I told him that I tried to upgrade to JK4 and then phone stopped working few hours later he put me on hold and when he returned he already deposited 100$ to my account and said we are gonna ship new phone to you...
[Galaxy S I9000 General] overlords:
was hoping i could get a question answered as i'm no phone guru. I have the bell version vibrant.

I tried to update my phone to froyo mere minutes after they took it down from kies. I hadn't followed the community enough to know what was happening with the updates and heard that froyo had been finally released. I considered myself lucky as I had probably avoided assisted phone suicide.

My question is this: Is my phone doomed now? Will i ever be able to upgrade safely to froyo or should i just bite the bullet, get this one to brick and get a new replacement phone with froyo already on it?

Sorry if this has already been asked, i looked pretty hard around the forums but couldn't find anything concrete enough.
[Galaxy S I9000 General] krustypick:
Fried

I will return my fourth Galaxy S i9000M tomorrow. Fourth one in 3 weeks from Bell.

DO we have a problem . . . Hmmmmmm

The first two lasted a week.

The third one lasted an hour.

The fourth on lasted 26 hours.

That iPhone 4 looks mighty tempting.
[Galaxy S I9000 General] xxgg:
Consider different brand of phone yet ?
[Galaxy S I9000 General] wang1chung:
any of those phones the 10.12 version?
[Galaxy S I9000 General] Klism:
10.12 still have the sd issue, lasted 7 days for me.I will just wait for the 11.01 motherboard now.
[Galaxy S I9000 General] DvTonder:
I received my brand new replacement SGS (10.12 model) yesterday after having my phone in for repair since Nov 20th. It came with Eclair.

It worked fine for a while (running Darky's Rom) and then suddenly started force closing - on reboot my phone would not start. I tried all kinds of recovery options, including trying to restore from a CWM backup but nothing would work - my phone is now once again displaying the dreaded corrupted internal SDCARD messages I have seen so many times before.

Called Bell and they have:

- Credited my account with $100 for 'pain and suffering'

- Shipped a new replacement phone - should have it in 3 - 5 business days

Rep said that the new phone will have the latest software on it (the one I got this morning still had 2.1)

(see this thread for calling details http://xdaforums.com/showthread.php?t=894025 )
[Galaxy S I9000 General] que3jxp:
Man....

You know....

Please all don't yell at me...

I am on 10.12 hardware and I am now 1.5 weeks in on JL2 and I have had no issues at all. The one thing that I gotta point out is that I have not modded/rooted/hacked/anything my phone. I totally agree that there was an issue that goes WAY beyond tinkering as my old phone was not tinkered and neither were the other 2 of 3 dead in our office. It is just that it seems that all of the reports of dead phones for those that now have new hardware or at least new mobos, are coming from those that have done "something" to their phones since getting them back.

I totally agree that this should not be happening as HTC hardware is not prone to these issues.

I hope at the end of 2 weeks (Jan 7) from the release of JL2 that a new poll will be posted so we can get a good gauge of what is happening... Set the poll to ask both OLD hardware, NEW hardware/repaired and both virgin clean and "tinkered" with for each category and then for dead and alive.

I should also note that the 4th in the office that had never died is also still alive on JL2 for the same length of time as I have been. He has never done any hacking to his phone either. Both on the old JG and JH 2.1 ROMs, the JK4 and the JL2.
[Galaxy S I9000 General] wang1chung:
1) 1.5 weeks is nothing. 10.07 phones were lasting up to 1 month on jl2 before crashing.

2) if "tinkering" is causing the failing sdcard issue with the phone, then i am all for it. do you want to know why? because EVENTUALLY your phone will crap out, even if you leave it on stock firmware. it is not a question of if, but WHEN. so since we have a finite amount of time to warranty this stupid garbage hardware, i will be flashing the **** out of my phone until i get a phone that acts like a real smartphone.

my gf's phone is a 10.07 and is still going on jh2, but once i get my phone back, i am going to flash jl2 and take bets on when it will fail, then send it in for replacement. no one really cares now because of the free replacement, but in 6 months, you'll be paying $600 for a new one. i'm not baller enough to be able to do that every time i flash my phone.
[Galaxy S I9000 General] que3jxp:
OK. First things first, this is crap. JL2 was only officially available on Dec 24th. ALL other updates with that lable are not official and as such, cannot be considered part of the representative sample. Furthermore, MY phone, like MANY others here died in hours or days. That was the MAJORITY of the failures.

Do you propose that we only do the survey in July when we are all FRAKKED from our warranties being up??? Would that be enough time for you???

No it will not. We have new hardware in these phones. There is no history with them that matters. When we are 4 months from now and all of the Dec 2010 hardware is dying like sick rats, then come back and make me eat my hat. Until we are that far down the road on the new hardware from users that DO NOTHING AT ALL to their phones, we have nothing to go on.

These phones, like all the others out there are warranted/guaranteed to work ONLY as they were shipped. If you are putting leaked ROMS on the phone, then you are your own support. THAT is a simple fact. If you are not willing to come to terms with that, then you had best stop "tinkering" with your phones. And before you try to get smart with me, I was a MASSIVE overclocking junkie back in the day and did all manner of tweaks and mods to get more power and knew the risks. I pushed things too far and had to pay for things that were not warranty swappable. That is the risk I took. I am not willing to do so any longer (Due to the potential costs).

That is the biggest non-sequitur. ALL hardware will eventually die and outside of warranty. The REAL issue is the RATE of death. We have plenty of evidence that the early run of i9000m phones are crap but we have NONE for the latest mobo revisions. For anyone that is on their 3rd or more phones, you are stupid for not using the lemon law to get a totally different phone or using that as a way out of your contract. There ARE options OTHER than having to stay with the i9000m.

And like I said above, if you are not willing to pay the costs of dicking around with your hardware, don't. If you are tired of repeatedly dead hardware, take up your consumer rights and get out of the phone and possibly even your plan. There ARE options OTHER than having to stay with the i9000m. If my phone dies for a second time, then I will pursue Bell to change me to something else or to give me an extended warranty. If they do not, then I will leave them for Telus and good luck to them for trying to collect on the contract where they will have been unwilling to hold up their end.

I knew that I was going to get heated responses but seriously, make them at least thoughtful and LOGICAL.
[Galaxy S I9000 General] ronsweet:
You have to read this post

Everyone that has a Bell Mobility Galaxy S Vibrant smartphone has got to read this post over at the Lifehacker web site authored by vonchavdroid; http://lifehacker.com/comment/34189063/
[Galaxy S I9000 General] can6rxw:
Dude...this is old. It's from December 16th. But thanks for telling us...again. :)
[Galaxy S I9000 General] pr0cs:
His comments were good until he started whining about Android.

There is no question that the i9000M models have serious issues and likely will continue to have issues until people stop buying them (Bell stops carrying it) or Samsung finally applies the same hardware design that the non 'M' models have. The problems with the i9000M have very little to do with Android itself, just Samsung's terrible design for this particular model.
[Galaxy S I9000 General] rmanaudio:
There is not much difference between the i9000m and the i9000 (international version)...the only 2 difference are:

1. The modem frequency for HSPA

2. The internal SD card

My guess is that they used a difference supplier for the internal SD 16gb and it does not work well at the transfer rates 2.2 does...and some of the really bad ones crap out fast. The good ones last a few weeks and usually crap out on 2.2 flash or when the card is near full.

Samsung went cheap...Im sure they know this now and have changed the internal SD card....now...the new replacements should work perfectly....why we still are seeing a couple here and there failing is mind blowing....but im guessing does repaired phones dont have the new SD card.

PS. My phone of 4 months finally died...but after flashing it 20 times or more! It is now out for repair...hope to get it back soon with the new SD card.
[Galaxy S I9000 General] gtg2:
Have you come across confirmation that they've replaced the internal sd? I've only read speculation. If it's only speculation, I think we're all best served to be clear about it to avoid further confusion (there's already too much of it).
[Galaxy S I9000 General] rmanaudio:
According to Samsung help desk the the montreal repair center it looks like it has been fixed with a new batch of motherboards.

You would think that Samsung would fix the issue with all the returns they have had.

The real question is:

Why isnt the Facinate and Vibrant (US model and Rogers/Telus model) having the same issue. Where these models not made in the same factory? Where they made at a different time with different batches of parts?

What someone needs to do is open up every model and look at the internal SD chip and see the make and model...then we can compare and get spec sheets.
[Galaxy S I9000 General] gtg2:
Samsung has been repairing phones since the i9000M launched by replacing MBs. Yet we still have the problem - meaning NO, they had not fixed the HW issue.

Again, unless we can point to credible evidence, I think it's best we avoid these assumptions.
[Galaxy S I9000 General] johnlee_1986:
I just received mine back from the store today, and on the FutureTel invoice, it just said that they flashed the new rom JL2 on it, no replacements of anything...

Still my old phone (10.08), seems like they think that JL2 is the answer to this HARDWARE problem....

and it really seems like Samsung/Bell is going for a hit-or-miss kind of deal here with loading JL2 as the "solution"
[Galaxy S I9000 General] rmanaudio:
I bet JL2 code has retarded timing for the internal SD card.
[Galaxy S I9000 General] warfanax:
I have been calling Bell Technical Support for the last 3 days for my replacement but still they are saying their "tool" is not working.

I called them 3 days ago and they agreed on replacement with 100 dollars credit. they put 100 dollars to my account immediately but they said their tool is not working and they will ship asap after their system starts working.

Its been 3 days and everytime I call they are trying to place an order several times but at the end they are saying tool gives "connection timed out" error.

I dont think they are trying to detain me with this excuse cuz they were promising to try the next day and let me know and they were calling to inform me as they promised.

I wanna know if anyone had tried to get a replacement phone within the last 3 days through Bell Technical Support and got a result?