yashsingh1/xdaforums huggingface dataset:
[myTouch 4G Q&A, Help & Troubleshooting] infraled:
I exchanged mine once because of the washed out screen problem. I went from a Taiwan made phone to a China made phone and its been perfect since.
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
The creaking buttons I can live with, after all, the center two are connected. Big deal.

Off-center ffc I can also live with. It's the display issue that bugs me. I think I have the inferior display and haven't tried to exchange for a 3rd phone yet because otherwise it feels good.

first phone had dust under the screen and that was just not cool...
[myTouch 4G Q&A, Help & Troubleshooting] thepza:
Got the phone at a TMo store a week after launch (Taiwan-produced model). Thought everything was fine. After checking the screen info with hboot, I see the dreaded SH and magically I'm now annoyed. Now I can see the FFC is off-center--that doesn't affect the function but it does look cheaper.

I'm inclined to say, "no worries" and forget about it as the screen seems fine to me...but now that y'all are really saying the difference is so significant in general, I think I'll have to exchange it.
[myTouch 4G Q&A, Help & Troubleshooting] kfgtboypsp:
Just go on ebay. Type in mytouch 4g tpu. U can buy it for $3 something.
[myTouch 4G Q&A, Help & Troubleshooting] pdxmatts:
Yes, I did that already but it's in Hong Kong. Don't really want to wait 6 weeks. Emailed Degasis and this is the response I got 'I do not. You can check with DC Mugen on eBay. He has the best deals on eBay." I guess you can't find them in the US without the argyle design :(
[myTouch 4G Q&A, Help & Troubleshooting] coolcat615:
I got my 3 today and it only took 2 weeks.
[myTouch 4G Q&A, Help & Troubleshooting] dustrho:
I ordered the case from dcmugen about one week ago and received it today. It does NOT take six weeks to get. Love the case.

However, I just received my FOURTH phone today, and it has a creaking/squishy back button. WTF!?!? This unit I received by mail is one from China, so that's a good thing because everything else about it is great (minus a couple scratches/dings in the silver part of the bezel. So I'll be shipping my third phone back tomorrow, and will need to make a decision to either keep this phone or exchange it for something else (possibly the G2). This really sucks. :(
[myTouch 4G Q&A, Help & Troubleshooting] pdxmatts:
Thanks for the heads up about shipping time. Maybe I'll give it a go then ;)
[myTouch 4G Q&A, Help & Troubleshooting] dustrho:
I called T-Mobile customer service tonight about my fourth MT4G, and they're shipping me out a FIFTH phone to replace this one. I stated my concerns about doing this so many times, and would prefer to just go with a different phone such as the G2. They told me the only comparable phone to the MT4G is nada, and that going with a G2 would be a considerable downgrade. WTF? I stressed to them that after going through all this I would be more than willing to go with "the downgrade" of a G2, but they insisted with going with the MT4G again. Any reason why they would do that? I don't get it.

Initially I only had a problem with the back button on this fourth phone, but after spending an hour setting it up and what not all of the physical buttons now creak/squeak & the whole row of them slide sideways slightly. I don't understand how some people have had zero issues and other have gone through 3+ replacements already.

Has anyone replaced their phone with a different one through T-Mobile?
[myTouch 4G Q&A, Help & Troubleshooting] coolcat615:
I ask and they flat out told me they wouldn't... makes you think twice about T-Mobile.
[myTouch 4G Q&A, Help & Troubleshooting] tackleberry:
Verizon gives downgraded phones after the 3rd warranty exchange. Example a blackberry curve to replace the bold. And they make you sacrifice your upgrade date.
[myTouch 4G Q&A, Help & Troubleshooting] eunkipark92:
I can deal ffc off center and lights leaking. I can not deal with dead pixel , loose battery cover or inferior screen.

My original one- lights leak, creaky buttons, inferior screen

1st replacement- inferior screen. Loose battery cover. Lights leak

2nd replacement - inferior screen very very loose battery cover

Lights leak.

All black, made in Taiwan... come-on T-Mobile send me the good onee
[myTouch 4G Q&A, Help & Troubleshooting] dustrho:
Hoping my fifth MT4G shows up today. How many times will it take to convince TMO that there's an issue with this phone? Will they let me switch my phone to the G2? I'm past 30 days but have the extended warranty with it, and the first TMO rep said they would do it but the second one said doing that would be downgrading my phone. I love the phone but HATE the damn physical buttons.

This hasn't been the happiest experience for me. :(
[myTouch 4G Q&A, Help & Troubleshooting] dustrho:
Here's a quick video I made of the creaking buttons on my fourth MT4G, to prove I'm not going crazy here.

http://www.youtube.com/watch?v=nI33T7C38MI
[myTouch 4G Q&A, Help & Troubleshooting] jota164:
I'd live with the creaking buttons but the bottom piece on my 2nd and 3rd one that I received yesterday creak badly. Feels like the phones going to come apart LOL.

Sucks I have to wait to be able to get a new replacement since its been too many too soon...
[myTouch 4G Q&A, Help & Troubleshooting] Jeffmeister:
Bought the phone a few days after release and haven't replaced it yet amazingly.
[myTouch 4G Q&A, Help & Troubleshooting] crx4xharder:
My third one is being shipped as of today. I hate to let this processor go as I was at max oc constantly with no freezes but 1.8ghz is a massive overkill and the washed out screen has to go.
[myTouch 4G Q&A, Help & Troubleshooting] 5377brian:
Waiting on my 3rd exchange to come through...

History:

1) MT4G black, China, 2.2, bought in retail store 11/3..washed out screen

2) MT4G black, Taiwan, 2.2, warranty replacement, washed out screen and defective menu button

3) MT4G black, Taiwan, 2.2.1, warranty replacement, washed out screen.

4) MT4G black, hopefully with a good screen!
[myTouch 4G Q&A, Help & Troubleshooting] 5377brian:
What, T-Mobile decided they've had just about enough of you having the gall to send back their defective phones? That's ridiculous...they should replace it immediately, it is defective.
[myTouch 4G Q&A, Help & Troubleshooting] jota164:
Yeap. I spoke to 2 different people. The first rep said she will give me a call on Monday to do some paper work. I think it was some kind of release form or some ****. It was because of her computer, supposedly.

The second rep told me I have to go to a TMo store. Very ridiculous. I told him how is it my fault that I have to wait to be able to a replacement when I spent 500 on a phone and all of them have problems. Dude just stood quiet for a few and I pretty much told him to **** himself. LOL.

Lets see next week what happens.
[myTouch 4G Q&A, Help & Troubleshooting] kfgtboypsp:
Hey guys if your phone is from China and comes pre-installed with 2.2.1. you'll have a higher chance you'll get a superior screen and no defects. (according to my phone) Just ask them can I have one thats made in China thats pre-installed with 2.2.1 with your latest shipment you got in. This is my fourth MT4G so i went ahead and asked them straight up, bcuz I was getting tired returning my phone. The other 3 MT4G I owned had creaking buttons, washed out screens, and wifi wasn't even working.
[myTouch 4G Q&A, Help & Troubleshooting] eunkipark92:
waiting for my 4th exchange sadfjkdsf

1.black,taiwan 2.2, lights leak, slightly creaky button. BADSCREEN

2.black,taiwan 2.2, lights leak, slightly creaky button, slightly loose battery cover BAD SCREEN

3.black, taiwan 2.2.1, lights leak, perfect button, VERY LOOSE BATTERY COVER BAD SCREEN

4.black taiwan 2.2.1 lights leak Bad display

5.i hope this is the one......im tired of exchanging.

all came from texas mesquite... im even willing to change colors now if they let me...cause all blacks ones i receiving are all inferior screen
[myTouch 4G Q&A, Help & Troubleshooting] corwest:
!st- Black 2.2 Data problems, no creaks, never knew about different screens

2nd- Black 2.2 more data problems, no creaks, never knew about different screens

3rd- Black 2.2 Worked great, no creaks, Found out about different screens...

4th-Black 2.2.1 only opened enough to find bad screen.

5th Black 2.2.1 Works great, no creaks, Great screen. = :)

I believe they all were from Taiwan as well.

Also, my 4th and 5th replacements were done soley over tmobile's online chat. No stores or phone calls at all.
[myTouch 4G Q&A, Help & Troubleshooting] iambryantho:
what did u tell the rep? when i called cs and ask them to send me the one made in china she told me theres no way she could do that. they just select a random one and give it to me
[myTouch 4G Q&A, Help & Troubleshooting] hydrogenman:
if there wasn't a thread about the screens I'm betting 95% of you would 1) never have noticed and 2) would be happy

I have one of the "inferior" screens and came from a Samsung Vibrant so I really noticed a difference between the two.

After a few days of use, the screen's fine and I really don't care.

Quit complaining so damn much.

With the Vibrant, the GPS didn't work..that was the thing people returned it for.

Here, you guys are all comparing your damn screens to others and complaining it's not as rich of colors...something most of you would have never noticed or had an issue with on your own.
[myTouch 4G Q&A, Help & Troubleshooting] kfgtboypsp:
sorry i was pertaining to ur tmobile store location. Anyways about that I did mines through a T-Mobile store within my area. Idk about over the phone.
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
If your happy with a inferior screen that's great. No need criticize others in this thread. In my opinion these people are not whining. We just want what we paid for. There is a night and day difference in the two screens and they were source from two different vendors, SONY and SHARP. The sharp ones are bad. So as a consumer we have a right to voice our opinion and bring attention to the issue.

It really boils down to what kind of person you are. Some people are the type that will except anything even if it is not of proper standard and just lay down and say nothing. These are the people who just take and never question anything. Then there are people who naturally think, and use their wisdom to analyze and challenge, and think things through to make sure they're right before just excepting things as the norm. These type of people naturally question the validity and quality of everything in life. These people are usually scientist, engineers, and explorers etc. I mean where would we be if it were not for great people like this? What if Christopher Columbus thought the way you are? We would still think the world was flat.

Not trying to pick on you, but not everybody is the same. Just because your happy with your device then let it be. No need to try and preach to others that they are whining because of what they want and expect is different than yours.
[myTouch 4G Q&A, Help & Troubleshooting] ArcticWolf91:
I have a question to all of you guys who replaced your phone like five times. Did you have to pay for shipping every time? Wouldn't that add up quickly?
[myTouch 4G Q&A, Help & Troubleshooting] pdxmatts:
Ground shipping is free. I got mine in 3 days :) They also give you a pre paid shipping label to return your defective unit.
[myTouch 4G Q&A, Help & Troubleshooting] dustrho:
My fifth one had a bad display and there was a crease under the glass, as if something internally had broke & was pressing up against the glass. Total joke. I called TMO customer service and said I wasn't putting up with it anymore, so now I have a G2 en route to me. The first four had creaking buttons, and then the fifth one had perfect buttons but had other issues. It's a damn shame, because if the phone was defect free it would've been the best phone out there.
[myTouch 4G Q&A, Help & Troubleshooting] elbarto7:
hey dusthro we went to the outlet mall in aurora today;) anyho , you'll love your new G2. I did.
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
It really depends on who you talk to and your history with them and or your device. I have never paid for shipping in 3 warranty exchanges. All of them express shipping and included return shipping label. I got them the next day.

Now my wife's phone has a bad battery cover and at first we thought it was just the replacement but when I tried my battery cover mine fit properly. So I called T-Mobile and I went through tech support. They said I had to go through HTC as they don't have anyway to give me just a battery cover. So I call HTC, they tell me they don't have any spare parts for sell for the MT4G and they could not provide me one. Then she checks on the international HTC website and tells me no they don't have any either. So I asked her then what am I supposed to do? She said she would call them and talk to them and then transfer me to them.

So I found out the only way I could get a new battery cover was to get a new in the box retail package unit. The first lady I talked with was totally lost and she said I should use my insurance to replace it. I told her she was crazy of course. Then she finally said she would ship a warranty replacement and after going through everything I wanted to confirm that this was a new in the retail box unit. She says no it will have no batt, batt cover, SD card, Sim etc. I said what! What good is sending me a warranty unit going to be? I asked her did she understand our problem and did she comprehend what we just spent 10 min talking about? She said yes but she could only do warranty exchanges. I finally told her to transfer me to customer loyalty and retentions and she said she could not do that unless I wanted to cancel. I told here to transfer me and she finally did.

Now on the phone with a nice lady and I explained the situation and told her I would be more than willing to wait for a battery cover if they could get me one and if she had any other ideas I was all ears. Of course there were no other options. So she said she would send me a new unit in the box, but I would have to pay for express shipping or I could get free Ground shipping. They would not budge this time on shipping so I guess after getting 3 times for free my express is used up. So I took the free ground which is pretty fast as it comes from Dallas TX, and I'm in Houston so it usually takes only 2-3 days anyway.
[myTouch 4G Q&A, Help & Troubleshooting] zValor:
Question for you guys...does the remorse period restart with every replacement because I was on the phone with customer service and they said it did not restart 20 day period
[myTouch 4G Q&A, Help & Troubleshooting] onishchuk4:
1st - Washed out display (original phone purchased at TMO store)

2nd - Good display, huge bit of dust smack dab in the middle of screen

3rd - Good display, uneven backlighting, light leaking around bezel, creaking

4th - Good display, uneven backlighting, and dust

5th - Good display, even backlighting, no dust, no creaks, centered ffc, and no light leaking around bezel.

BTW, all but the first one were made in Taiwan, all but the first one came with Android 2.2.1. The last replacement was handled over CC chat instead calling them.
[myTouch 4G Q&A, Help & Troubleshooting] kfgtboypsp:
I returned my phone 3 times, first 2 phones were in the 14 days remorse period, 3rd phone was 5 days over. still got an in-store exchange. So im not really sure.

on my 4th phone. couldn't be more happy.:p
[myTouch 4G Q&A, Help & Troubleshooting] VibrantOwnr:
Original has bad screen and creaked...

First replacement has good screen but sometimes deals at the bottom and leaks light

What so you guys think, should I replace and risk losing the good screen?
[myTouch 4G Q&A, Help & Troubleshooting] dustrho:
What do you mean about "deals at the bottom?" And with the leaking light, are you referring to how you see light emitting around the physical buttons (back, menu, home, genius)? If so, that shouldn't be much of a deal breaker, but I went through five MT4Gs and eventually gave up on it due to problem after problem. With that said, if you're not fully satisfied with your phone, keep pushing TMO to get a fully working one free of defects.
[myTouch 4G Q&A, Help & Troubleshooting] VibrantOwnr:
Deals was supposed to be creaks but it was auto corrected. And light is leaking through the bezel. I am not so much worried about the signs as much as say the bezel breaking off.
[myTouch 4G Q&A, Help & Troubleshooting] dustrho:
Do you have a case on your phone yet? If you put one on you may not hear the creaking sounds coming from the bottom of your phone. That would be a simple fix, but if it's annoying enough call TMO support or go to the store to talk about a possible replacement.
[myTouch 4G Q&A, Help & Troubleshooting] mingkee:
I should be a lucky one.

No exchange at all and everything works right.
[myTouch 4G Q&A, Help & Troubleshooting] VibrantOwnr:
Thanks for the help. I will probably use a case like you suggested

EDIY: getting it exchanged because i found a dead pixel
[myTouch 4G Q&A, Help & Troubleshooting] Larry.:
Since my T-mobile contract was ending, I was searching for phones. Coming from the G1, I really liked the concept of the Android, the touch screen, the sleek design, etc. I narrowed it down to the MT4G or the BB 9780. I only thought the problem with the MT4G was the battery life and the screen and was unaware with all these other issues (constant defective units). Looks like i'll head for the BB9780 even though I'll miss the touch screen capability as well as the better apps in the market :(.
[myTouch 4G Q&A, Help & Troubleshooting] sdkboy1028:
i got 2 lines and returned both, one for washed out screen and the other battery not lasting at all...... oh and i wanted to try new color lol
[myTouch 4G Q&A, Help & Troubleshooting] leggoo615:
I didn't have to return my phone yet, and I got mines on the first day it came out
[myTouch 4G Q&A, Help & Troubleshooting] sunsean:
Just curious - did you change colors on any/all of the 5 exchanges? Also, did you do all the exchanges (after your initial purchase) through CC? I just got a black mt4g 2 days ago, and am getting ready to request an exchange. Everything works great, except I have the 'bad' screen - I use quotes cuz it really isn't terrible, but now that I'm aware of the problem and have seen the difference between 'good' and 'bad' screens, I can't stop thinking about it. Having gone through several exchanges, any advice you can give me to hopefully make it go smoothly? Thx!
[myTouch 4G Q&A, Help & Troubleshooting] edgarzin:
too bad i bought this phone.. i had problems with g2 didnt finding my network after unlock, now i got this device that shows many problems... damn it.. the worst part is that i leave in brazil and i bought the phone from ebay, cant replace in the future. Hope nothing happen.

:(
[myTouch 4G Q&A, Help & Troubleshooting] pdxmatts:
These phone's are not old enough to be past their one year warranty, so if you bought off eBay or Craigslist, you can request a replacement from TMO C/S or repair from HTC.
[myTouch 4G Q&A, Help & Troubleshooting] edgarzin:
hey dude, thanks. My friend is going to usa next week, do you think he can get a replacement for me in TMobile easily? wont the ask for the receipt?
[myTouch 4G Q&A, Help & Troubleshooting] pdxmatts:
You would have to go through C/S. Retail stores won't help you and it needs to be showing that you are using that phone on your account.
[myTouch 4G Q&A, Help & Troubleshooting] edgarzin:
no problem, i have a tmobile active sim card.

but i dont have the box anymore, i onlu have accessories.

do they ask only the device or the full stuff?>
[myTouch 4G Q&A, Help & Troubleshooting] pdxmatts:
They'll send you a replacement with no battery or battery door or SD card. When you receive it, you put your Sim card, battery in and use your battery door and SD card. If you like it, then you put your old device in the box it came in minus the Sim, battery, battery door and SD card. Make sure you wipe/factory reset your old phone. Put it in the box it was delivered in and tape it up, place the provided prepaid sticker over the label on the box and place the provided defective seal on it. Write down the tracking number. Drop it off to UPS within 3 days and get a receipt for proof of dropoff. That's it. Very easy ;) Save the receipt with tracking number on it for proof of delivery.
[myTouch 4G Q&A, Help & Troubleshooting] mgymnop:
1st return: software wacky, started pandora when plugged to USB port or charging

2nd return: creaky bezel, dust under screen and chipped off metal paint.
[myTouch 4G Q&A, Help & Troubleshooting] jc_byrd:
I'm on my second ... first one the wifi quit on me but that is it so far this one I'm typing on now is perfect in my eyes ... also went from plum to black
[myTouch 4G Q&A, Help & Troubleshooting] projex0:
on second 1st had bad screen
[myTouch 4G Q&A, Help & Troubleshooting] hkbladelawhk:
Third in a Month

1. Running SLOWWWW

2. Power button got stuck

3. .... Let's hope nothing goes wrong with this one once I get it.

Time to unroot. Visionary, please work!
[myTouch 4G Q&A, Help & Troubleshooting] dclaw_fantum:
1. Started to not read card, then only mounted read only. Using multiple known good cards.

2. Power button was mush and had to wiggle it to get it to work.

This one is fine. I have one dust spec that I can see, bit that big of a deal.
[myTouch 4G Q&A, Help & Troubleshooting] johnsmith970:
3 times and counting. All of them turned off and wouldn't turn back on until the battery was pulled out and put back in. Ive tried new battery, sim, sd card, factory resets galore. Nothing has helped so far. I'm starting to think something really weird is happening in my case.
[myTouch 4G Q&A, Help & Troubleshooting] mgymnop:
1st MT4G: 3 replacements until I got a good one. (warranty replacement)

Then I dropped it and it was junk.

2nd MT4G: 2 replacements (in store replacements) and it goes back tomorrow (bad screen), will return the phone. The phone itself is great but t-mobile sucks so much in San Diego that I will leave t-mobile after 5 years:-(
[myTouch 4G Q&A, Help & Troubleshooting] solrac.dc:
I would recommend getting in good with someone at a T-Mo store and see if they would be able to do it for you if you haven't yet. Also CL you will be able to find someone who would be willing to swap if you are looking for a different color.
[myTouch 4G Q&A, Help & Troubleshooting] solrac.dc:
Traded 3 times!!!

My first one I bought from a T-Mo store and traded that for a HD7 cause I was itching to try it out and found that it was not for me. I traded that for a G2 where an associate of mine had wanted the G2 and traded his MT4G for it. And lastly a gentleman wanted a mt4g for his hd7 and another gentleman that I know wanted the HD7 so I swapped my MT4G for the HD7 and 20 minutes later met with the other gent and swapped the HD7 for his WHITE MT4G which I am not giving up for nada unless something better comes out of course. :)
[myTouch 4G Q&A, Help & Troubleshooting] Flipsidiaz:
On my first replacement Mytouch.

It so much better than my original, buttons are firmer and more satisfying to press (track pad, home,menu,back,genius, etc) FFC aligned, no creaking anywhere on the phone, and the screen is perfect. To me its like two whole different QC happened with them....
[myTouch 4G Q&A, Help & Troubleshooting] dani26286:
that is the most logical conclusion, the 2 QC part.

me, just 3. first one, loved it, but after one month i found out the screen is washed out, saw the facts, scolded tmo for my 500, got the second one. good, until ffc and bluetooth just stoped working one day after another. changed again, but little to no hasle from tmo reps part. third, all seems good to me.

the strange thing is all of ehm functioned the same, witch is FAST!!!
[myTouch 4G Q&A, Help & Troubleshooting] mingc:
Still on my first one. :)