yashsingh1/xdaforums huggingface dataset:
[myTouch 4G Q&A, Help & Troubleshooting] TmobileDash12:
Made in China, LCD-SH-C2, dead center FFC, first week it came out.

Dunno if it's superior or not. Black stays black at different angles, but idk, might need help on this one.
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
Is it a good or bad display?
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
Just post us some pics and we will try to help you out.
[myTouch 4G Q&A, Help & Troubleshooting] alex9025:
Isnt the SH displays the ones with washed out colors? or is it more random?

and yeah mine looks like its a good display, can't really check with out another phone side by side.
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
If there is any doubt take some pictures and post them here and we can tell. Well we are still trying to determine if there is a pattern with the display type. So far all we have seen proof of this is the case SH is bad and SO is good.
[myTouch 4G Q&A, Help & Troubleshooting] ari982:
I have a made in china mt4g with a bad display. LCD-SH-C2. I will post pictures if anyone needs to see it
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
Fantastic! I think this is one of the few, if not only photo-documented "opposites" - e.g. it was manufactured in Taiwan, but shipped with the SO display. It's looking like the inconsistencies @ manufacturing were flushed out and are starting to make their way into the public. It could've very well been that Taiwan had the majority of the "bad" displays, but also had some good ones - and vice versa w/ China.

I can only echo bobsbbq's words and say that it does appear to be SH=bad, SO=good.
[myTouch 4G Q&A, Help & Troubleshooting] alex9025:
That is what I'm thinking, since we are seeing both good and bad displays from both china and taiwan, it could very well be that SH displays have some kind of a flaw.
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
Free Plum MT4G, made in Taiwan with good (LCD-SO-C2) display

Hey hey, I just received my fiancee's replacement MT4G (Plum). Customer Loyalty sent me a brand new, in the retail packaging phone, even though it was outside of the remorse period. The rep's manager felt so bad, she gave us one of these for free. So at the end of all of this, we only paid for one MT4G!

The phone was manufactured in Taiwan and it has the good "SO" display...

The FFC is a little "off," but only in appearance - it is 100% dead-on and works just fine...

It also has the Sandisk card vs. the Samsung one. Seriously fantastic customer service to give us one of these for free.
[myTouch 4G Q&A, Help & Troubleshooting] alex9025:
Congrats on getting it for free!

just checked my card, sandisk class 4
[myTouch 4G Q&A, Help & Troubleshooting] excarnate:
My not-so-good one is SH, I finally had to follow the process of rooting it and finding out how to "HBOOT" it.

<http://www.droidforums.net/forum/hacking-help/81515-adb-mac-os-x-10-6-a.html#post837812>

<http://xdaforums.com/showthread.php?t=858996>

<http://xdaforums.com/showpost.php?p=9214890&postcount=19>

I used adbWireless and my Mac, and finally was able to find it was defective. I'll root the replacement, which has an even slightly worse screen, and see if it is also SH.
[myTouch 4G Q&A, Help & Troubleshooting] pdxmatts:
You have a one year warranty on it. Get a replacement. Mine was after remorse period too and I got it replaced.
[myTouch 4G Q&A, Help & Troubleshooting] Mftek1:
Can anyone confirm a red mt4g with good screen?

Sent from my HTC Glacier
[myTouch 4G Q&A, Help & Troubleshooting] zValor:
I had a red one with a good screen but, but it also had a dead pixel.....sigh, just can't catch a break with this phone
[myTouch 4G Q&A, Help & Troubleshooting] 5377brian:
I am at a loss as to why you would be skeptical? Maybe if I were saying I had a good screen from Taiwan, under your assumptions, skepticism is warranted. All I am saying is that the first one I got, Nov 3, from retail store, was a Made in China MT4G with the washed out crap screen running 2.2.

Incidentally, I received a replacement for it, and it was Made it Taiwan, with a crap screen, loaded with 2.2, and a busted menu(?) button
[myTouch 4G Q&A, Help & Troubleshooting] labrea:
mine is..

Made in China, bad screen LCD-SH-C2
[myTouch 4G Q&A, Help & Troubleshooting] harlenm:
So, which screens do I have. Both phones are made in china. One on th left is black, one on right is white.
[myTouch 4G Q&A, Help & Troubleshooting] labrea:
I'll say both of washed out, sorry
[myTouch 4G Q&A, Help & Troubleshooting] thiagomme:
Washed out ones...you probably want to call 611 asap.
[myTouch 4G Q&A, Help & Troubleshooting] ckisgen:
Man, I can't believe how rampant these washed out screen units are! (among various other seemingly more minor issues)

I consider myself SO lucky now after seeing all of these posts across the various forums...bought mine the day after it was released ... made in Taiwan, haven't rooted to check the SO/SH deal but I can guarantee I have the superior screen after seeing dozens of comparison pics and youtube vids. My battery life is great. It flys no matter what I'm trying to do on it...I hate that so many people are having so many issues with this phone because when you have one that works like it was intended to - (IMHO) this baby is the most incredible smartphone ever built (to date) .... I've had A LOT of them too, this device is a dream.

Don't give up you guys who are having issues - don't switch to another/lesser model - keep insisting on replacements until you get the right one. You WON'T be disappointed!!
[myTouch 4G Q&A, Help & Troubleshooting] kirkcody:
Screen

I think my screen is pretty good can anyone one help ?, I bought fro m wirefly when the MT4G was first released checked in hboot to see if it had the LCD-SH-C2 screen and it does, it was also made in taiwan(tried to show proof but my camera sucks)..I posted a few pics can anyone tell me if mine is washed out...also my phone is a white one with the camera pretty much centered and display is all the way up...plznthnx
[myTouch 4G Q&A, Help & Troubleshooting] tw39515:
put on carerra theme and at a angle, heres my washed out one to compare.
[myTouch 4G Q&A, Help & Troubleshooting] kirkcody:
screen

@tw39515 is yours good or bad I'm on my phone?
[myTouch 4G Q&A, Help & Troubleshooting] tw39515:
bad, that theme has white and grey boxes. the boxes disapear when tilted screen looks all white
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
Well I can with a great deal of certainty say it is a bad one. Nobody has had a good one with the LCD SH all of the good ones are with LCD SO. I can also tell by your pictures because I have gained a lot of unwanted experience in these displays issues. It will be more evident if you look from a angle like in my pictures.

But good is all up to the user. For me it was night and day difference. When I sit at my computer my phone is up in from of me next to my laptop. So I'm always looking at a angle and not straight on. It makes a big difference with the good screen.
[myTouch 4G Q&A, Help & Troubleshooting] kirkcody:
screen

Thanks guys DAMN DAMN DAMN :mad:
[myTouch 4G Q&A, Help & Troubleshooting] tw39515:
ya i never would have known the differnce thanks bob, tmobile has my blood pressure through the roof right now. naw but on a seriuos note bobs doing good work here i feel tmobile and htc are cheating people. they need to make it right.
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
Well I know there are many frustrated people right now and rightly so. But I would honestly tell you this. If I thought there was a better option than T-Mobile and the MT4G I would have switched already. Verizon is no good for me, I travel and a phone with no SIM card is not a option. They have no 4G phones. AT&T operate on weird frequencies not standard to other carriers.

As bad as it is I have stuck in here with T-Mobile. I would say although this is very upsetting to people right now that have run out of options I would try to be patient if you can. I would write a email to HTC, Call them, and keep calling T-Mobile. You never know when you might get a nicer person.

The bottom line is this issue will, and is raring it's ugly head and I suspect HTC and T-Mobile will have to address this soon. At that time it might be easier to do a replacement.
[myTouch 4G Q&A, Help & Troubleshooting] tw39515:
i know im just mad, thanks for what your doing your efforts are apreciated, i hit the thanks button. i will probly wait it out
[myTouch 4G Q&A, Help & Troubleshooting] kirkcody:
screen

WoW been on the phone with T-mobile for the past 40 minutes and since im on flexpay and purchased my phone thru Wirefly there trying to give me the runaround.:mad: and with me being a new customer i dont feel like they really care.
[myTouch 4G Q&A, Help & Troubleshooting] dhawktx:
That's ultimately what made me buy direct from TMo. If there was a problem, I didn't want to be dealing with a 3rd party seller.
[myTouch 4G Q&A, Help & Troubleshooting] dustrho:
I spoke with T-Mobile last night to setup my 5th exchange (creaking buttons), and stressed the same thing to her. I wasn't calling to ***** or complain, I just want to get a phone that works without the damn creaking button syndrome. I explained to her that MANY other people are experiencing this same issue, and even asked if I could maybe get a different phone (G2?). She said that the G2 is inferior to the MT4G & would be considered a downgrade. WTF? So, she's sending me my 5th MT4G and hopefully that ends up being "the one" for me. I love the phone but the button design on it is horrible, wish it had capacitive buttons instead.
[myTouch 4G Q&A, Help & Troubleshooting] qrist12:
Mine is made in Taiwan, shows SO display and has a superior screen...
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
Yeah, they eventually got it sorted out, or so it looks. The bad screens looked like they only came out of Taiwan at first, but as more devices shipped, even I (well, my fiancee) got one out of Taiwan w/ the good/SO display.
[myTouch 4G Q&A, Help & Troubleshooting] rfisher983:
Going to head to T-Mobile store and purchase a new MT4G. Previously on another provider. How do I make sure I'm getting a good screen by looking at the box?
[myTouch 4G Q&A, Help & Troubleshooting] Mrdaviso:
You don't unfortunately try for made in China for the better odds.
[myTouch 4G Q&A, Help & Troubleshooting] s10shane:
i have a white mytouch 4g that is made in china and i have the washed out screen... sucks me for lol
[myTouch 4G Q&A, Help & Troubleshooting] HTCMDA:
this is my point. ppl say better odds for china made ones, but the fact of the matter is most and i mean a high majority of the phones will not have good screens

i got 2 within an hour of each other.

1 china, washed out screen, took it back for a new one

2nd phone was taiwan, washed out screen.

so there is no china is better claim in my book. point blank, it's just "good screen lotto" and if you feel like playing, you may end up trading in 3-4-5 maybe 6 times.

but not having another MT4G with a perfect screen to compare too...it doesn't really make that much of a difference in person
[myTouch 4G Q&A, Help & Troubleshooting] s10shane:
i agree with u as well, i dont notice when im looking at the phone in my hand but if i put it in an angle then i noticed its pretty washed out. but its not like im gonna be looking at my phone like that anyways so its not worth dealing with sending the phone back and fourth for that and hoping that i get a good one. i mean if they could guarantee me a good one then maybe i would.

also this is my 2nd white mytouch 4g. the first one i got from tmobiles website that was shipped to me. after a day of use my camera's flash quit working. they said i was the only person with this problem so that was some crappy luck. lol

but this mytouch is working perfect.
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
Just want to remind everyone that you CAN check display type WITHOUT rooting.

Download terminal app from market.

REBOOT!

Type dmesg into terminal and press enter.

Line 14 or 15, look for something along the lines of <7>00000000 tag panel parsing panel type 1 or 2.

Type 1 is Sharp, bad screen, type 2 is Sony, good screen.

I have the sh screen but it looks OK. Not terrible, but not fantastic. Looking to compare in person to known good screen.

Anyone in sf bay area??
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
Thanks for sharing this, Phat. To verify, is there anything else other than dmesg that has to be entered? I tried this and exported the results to a text file. I have searched for the words "parsing" and "panel" and there are no results.

I personally don't need this info, as I am rooted and already know out of the 6 total phones we had, only one had the SH display. I just wanted to try and clarify this, in case someone comes along and wants to know which display they have (without rooting).

Thanks for sharing this though! I just want to try it for myself, take some screen shots and document this. If it turns out to be a good way to tell, then I think you should maybe even post this as its own thread.
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
You're welcome, same here. Nope, just the one command. Just repeating info I read in another thread. You must reboot right before running this command in order to clear things (memory?? logs??) so the info shows.

Try again, I've confirmed that it works.
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
I shouldn't have been so arrogant to think I didn't need to reboot. I fingered that was for those who just downloaded Terminal. I should know better at this point in my life. :)

I searched the forums for dmesg and found a few hits. It looks like might have been the first to mention dmesg...

http://xdaforums.com/showpost.php?p=10090651&postcount=551

I checked bobsbbq's original post/poll...

http://xdaforums.com/showthread.php?t=863679

...and I only see an edit @EDIT: There may be a way to get the LCD information from ADB with temproot using visionary+ regarding determining which display, without having to root.

Again, I didn't personally need this, but it works like a charm. bobsbbq can attest to someone over on the TMO support forum who still doesn't "believe" in the display types and the differences between them.

I just figured one concise thread that outlined at least two methods (hboot > System Information and dmesg) would help simplify things (for those who need it).

Thanks again for reminding everyone of the options, Phat.

<7>[ 0.000000] tag_panel_parsing: panel type = 2
[myTouch 4G Q&A, Help & Troubleshooting] Halabeaster54:
I'm not sure if I have the good screen or bad one i have a white one from Taiwan and it has the LCD-SH-C2 screen. I took a couple of pictures of it against my HD7.
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
If you do a search in this forum, you will find the two display types:

LCD-SH-C2

and

LCD-SO-C2

The "SH" is the bad display, whereas the "SO" is the good display. I'm searching for verification that "SH" truly equals "Sharp" and "SO" truly equals "Sony," but that seems to make sense and seems to have been confirmed.

Always search first! :) bobsbbq has most of the details outlined in his original post...

http://xdaforums.com/showpost.php?p=9635011&postcount=1
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
Glad I could help and I'm jealous, you have the good screen. :)
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
Sorry to say but it is a bad one.
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
I know what you mean and I thought the same way at first as well as many others. But I can tell you that there are more instances than you might think where you are looking at a angle to your phone but never realized it. Yes the majority of the time we do look at it straight on. Even though many people have already said this and the pictures maybe a little hard to show but the colors are more vibrant and have better contrast on the good screen even when looking straight on compared to the bad screen.

Now I'm not going to mention all the possible situations of where you might be looking at an angle but you will get the idea.

1. The most important to me. I sit at a desk with a laptop right in front of me both at home as well as many people do at work. So with my mouse pad on the right I put my phone on the right side of my laptop up in front of my mouse pad. From sitting in my chair I'm looking at a fairly good angle to my phone and it is enough to make a big difference. I myself like to keep my phone out easily accessible so I can quickly view who is calling or quickly read a text message at a glance.

2. When using as a desk clock

3. When using during navigation with GPS. This was actually how I first suspected something as we were on a long trip and I let my wife drive for a while and I was looking at the GPS and I asked her "Can you even see the GPS" she said yes why. Well from my view in the passenger seat it was washed out and I could not see it hardly at all.

So you may say to your self oh I will never use these types of situations and you may not. But why not make sure you have it in case you do.

Now if this does not help convince you think about what happens if you try to later sell your device. What do you think will happen to the resale value with a bad screen? Right now there are people on Craigslist and very soon on ebay who are aware of the screen issue and people are asking if the devices have a good or bad screen. So you can see this issue is only going to get worse and with a possible announcement or acknowledgment from T-Mobile it will become more widely know and you will be stuck with a device you can't sell.

My advise if you don't want to play the lottery is order a warranty replacement from customer service and have it shipped to you.

Bottom line don't give up you will be glad you didn't when you get a good one.
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
I agree 100% bbq @don't give up. For some, I get how it's frustrating. For me though, I know what this device was supposed to be and I knew it was just a matter of dealing with a few returns, talking to Customer Loyalty, etc. There's no doubt it's worth it, but that's me.
[myTouch 4G Q&A, Help & Troubleshooting] Mftek1:
How do I get ahold of customer loyalty?
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
When you call 611 or the 1-800-tmobile number when the automated attendant ask how can I help you just say cancel.
[myTouch 4G Q&A, Help & Troubleshooting] s10shane:
ok i just did this and it worked perfect, so thanks. but sucks for me i got a white mytouch 4g made in china with the bad screen. it says panel type = 1
[myTouch 4G Q&A, Help & Troubleshooting] shlongwoodian:
You should still have some recourse w/ the manufacturer - i.e. HTC. As bobsbbq pointed out, just call HTC.
[myTouch 4G Q&A, Help & Troubleshooting] s10shane:
well i got the insurance from tmobile so they will send me a replacement no problem but then i gotta hope they send me a good screen. but if i call htc what are they gonna do?
[myTouch 4G Q&A, Help & Troubleshooting] Halabeaster54:
If I call htc will they send me a new phone I don't have insurance
[myTouch 4G Q&A, Help & Troubleshooting] s10shane:
ok just called tmobile and they are sending me a replacement phone.. so hopefully it will be the good screen.
[myTouch 4G Q&A, Help & Troubleshooting] The_F_Word:
Yeh I heard that to. That the better screens are the ones made in china... but their is hope people in god! Lol. FYI, for the ones made in Taiwan.... they do have super screens as well. How do I know this? Because I have one, and its made in Taiwan.

Honestly, I prayed about getting a super screen, and that's the truth. My first replacement came and little did I know.. IT was good.

OK NOW FYI IF YOU DON'T THINK TRYING TO REPLACE IS NOT WORTH IT, MY GUESS IS YOU MUST OF NOT SEEN A GOOD SCREEN IN YOUR PALMS.

IT IS WORTH EVERY EFFORT, GOD BLESS YOU AND HAPPY NEW YEARS
[myTouch 4G Q&A, Help & Troubleshooting] s10shane:
well its hard to tell when u dont have a mytouch 4g with a good screen right next to it. i didnt even know there where bad screens till i came on here. but even if i get a good screen it wont even be as good as my old vibrants screen was. but i dont think any screen can beat out the vibrants. but thats all the vibrant has going for it, in my opinion.
[myTouch 4G Q&A, Help & Troubleshooting] datrada:
Hey guys, thanks for all your help figuring out which screen is good or bad. I unfortunately got stuck with the sh model from Taiwan.

My question is how to exchange it through tmobile. i bought this phone from someone on ebay who used it for several weeks. now i am wondering what the best strategy is for replacing the phone. What to tell the tmo reps.

Any advice would be much appreciated. Thanks
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
Don't tell them anything except that you have the phone and would like a replacement. The worst they can say is no.
[myTouch 4G Q&A, Help & Troubleshooting] Mrdaviso:
First call then and say you haven't gotten ota update for 2.2.1 your on 2.2, have then check imei is correct on your account. Then call back a few days later for relevant issues.

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G Q&A, Help & Troubleshooting] s10shane:
use that phone for at least 4 or 5 days straight and ur imei number should show up in there system and they shouldnt ask u where u got it from. but if it doesnt show up in the system then they are gonna ask questions and then might say no. but if it shows up in there system they dont ask questions. i had the issue with the vibrant i bought from somebody. one rep said it wasnt in the system and kept asking me question on where i got it and said they wont replace it cause i didnt buy it at a tmobile store or a retail store. so i waited a few more days then i called and they said its in the system that i have a vibrant and they didnt ask me questions at all but all i was calling about was making sure my insurance transfered over to the vibrant and it did. lol one of the reps said it takes about 4 or 5 days for the system to update. so use that phone for at least that amount of days and u should be fine. if they ask where u got it just encase just say it was a gift from a family member. good luck
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
Well this could also be true but I have also found on more than one occasion where the IMEI numbers did not update in the system. One time was over a month. And one time the IMEI number was not even in their system. If it were me I would call them and just ask to make sure the IMEI number is correct so you can get the update as you have not received it. You will know right then if it is in the system or not. If it is not then give it to them, they have never asked me any questions. If they tell you it is not even in there system as like with me just tell them well it was bought in a T-Mobile store so it has to be in the system. They have the ability to manually put the IMEI number in the system which is what they did for me. Don't tell them anything else. If they inquire any further just say it was bought for you as a Christmas present and was bought in the

t-Mobile store full price.

You will know one way or another when you get off the phone. Then wait a day or so and if you are having issues call the back and tell them your problem and ask for them to replace it.

Hope this helps
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
You can go to T-mobile.com and select your device manually. I'm not sure if this will work but you could also try "checking in" via the dial pad.

Dial *#*#2432546#*#*

Your phone should give you a notification shortly that says "check in succeeded." I have no idea if this will help or not with the IMEI number thing, but it couldn't hurt...
[myTouch 4G Q&A, Help & Troubleshooting] bobsbbq:
I can tell you for sure this does nothing to help with IMEI # On some of my first units before 2.2.1 I tried this many times and no update. Only after talking to CS and determining my IMEI number was still showing my G2 and when I changed it to the correct one I got the update.
[myTouch 4G Q&A, Help & Troubleshooting] Phateless:
Good to know.