yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] gfacer:
Was puralotor 2 yrs ago. I thought I received a tracking number or I missed it and picked it up at the main depot. Can't recall now. Never spoke directly though, it was through Virgin Mobile.

G
[Galaxy S I9000 General] covers:
they send via purolator and you have to call them for a tracking number other than that they do not contact the cx and provide tracking details
[Galaxy S I9000 General] ilusha55:
I got a Galaxy S3 a week ago with Rogers. After 2-3 days of playing with it, i realized there was an overheating/battery drain problem with the phone. So, decided to pay them a visit yesterday. I didnt want to go back to Rogers Store, even thought i was theoritically inside my 15 days "buyer remorse" period. I like the phone and want to understand the problem behind it.

The service center is a nice cozy kinda high tech place near IKEA store. Room full of nice screens and gadgets. All Samsung stuff in there :silly:They informed me that an expert will take a look at the phone, which takes 3-4 days. There is also an express service for 25$ and this reduces the wait time to 2 HOURS! Opted for 3-4 days since i still have my iphone, just swapped the sim card. But still...nice to know you can get an answer in 2 hours.

I am honestly impressed with the service at this point, no matter what will be the outcome. Will let you know, how it goes after i get my phone back from Samsung, and its feels good to not deal with Rogers for once.
[Galaxy S I9000 General] Paco12:
First, thanks for this info, I broke a pin in the SIM reader of my Infuse, so, my problem is hardware and not software, Luckily, my job is just 2 min. away. The proof of purchase was my contract with rogers.
[Galaxy S I9000 General] tree10:
Howdy. Found this thread Googling.

I was wondering. I cracked my G S III screen, if I brought it to the service centre listed at the start of this thread, how much do you think it would cost to fix, and how long would it take?

Thanks!
[Galaxy S I9000 General] mcg:
Hey guuys. Also founid this thread googling.

How lenient are they on fixing phones that are in warranty, but without proof of purchase? I am dead scared that will not fix my phone because of this.
[Galaxy S I9000 General] Masaker514:
I just came back from BHELL and my phone is 1 year one month old. They told me that the phone is out of warranty to just purchase another phone. I called Samsung and they told me to bring it to them in VSL and they will run it under warranty. F U BHELL.
[Galaxy S I9000 General] stergmtl:
Walked in yesterday with my Galaxy S4 and they said it'd take 3-4 days to get it repaired. I asked if they can provide a loaner or do an advance exchange and they said nope however they were more than willing to take $30 to have it repaired within 1 business day. Seems like a load of crap, when I had my iPhone I walked into the apple store and walked back out in 10 minutes with a new working phone.
[Galaxy S I9000 General] w98seeng:
I too am interested in the result of this as I have no receipt.
[Galaxy S I9000 General] w98seeng:
I don't do well in tense situations. My brain stops working and I get tongue tied and frustrated. I end up screaming something unintelligible and storm out.

I think I am going to the service center and just buy a new mainboard. Any idea what it should cost?

Ian
[Galaxy S I9000 General] w98seeng:
I just called 1-888-751-4078, Samsung's Social Hub Support . I told him I bought my phone off the original buyer and he said, that should be no problem, just take the phone into their service center and tell them I lost my receipt, they can look up the manufacturer date code and see it is less than a year old and it should be covered by the warranty.

Ian
[Galaxy S I9000 General] AllGamer:
Did any one find out if they accept mail orders for repairs?
[Galaxy S I9000 General] w98seeng:
Call the tech line and ask if there is a toll free number for the service center 1-888-751-4078. Or call them directly, 1-514-738-2333

I brought mine in today and when she asked me for the receipt, I said I couldn't find it, she said, "No problem". They're just waiting for a new mainboard and it should be ready by Friday.

I might even get a new phone if they come in before the mainboards.

When I brought the phone in the receptionist asked me what the problem was and she filled out a small paper. It seems like there might be 2 or 3 different problems and they are counting how many of each there are.

Ian
[Galaxy S I9000 General] AllGamer:
NEW!

this just in Call to get your service center shipping label and ship it directly to Samsung for repair to bypass BELL hell-ish customer service

Samsung Electronics Canada Inc.

1-800-726-7864
​

Thanks to user deezy7 for the info.
[Galaxy S I9000 General] xxgg:
Awesome, No receipt = accepted I assume?

Plus, I assume Samsung is now fully aware (their employees) and that they will take care of you without any hassles now?
[Galaxy S I9000 General] n0th1ng:
I mailed mine this morning. I talked to Samsung yesterday at the number they posted on the Samsung mobile Canada Facebook page. I and asked if it was better for me to go through Bell or Samsung directly. He said it would be faster to go directly through him (Samsung). All he asked for was the serial number for my phone and the imie number found under the battery. He then sent me an email with a return UPS label to print off. I packed it up in a box, scheduled a pickup, and shipped it off this morning to them. No receipt or proof of purchase from any dealer was required.
[Galaxy S I9000 General] deezy7:
Hey AllGamer, thanks for posting credit to me for the phone number :)

Just to let you guys know, when I called in this morning I got my label, and they did not ask for my receipt. I assume this is because a manufacturer's warranty is usually 1 year, and this device has only been out for 4 months, so they're accepting them without the receipt.

Also, I specifically asked the guy on the phone at Samsung if I had to pay anything at all, and he said 'no' absolutely not.

So there you have it! I wish you guys the best of luck, and that we all get new motherboards that won't have this problem!!

P.S. I checked out the neighbours' Captivate forum, and in their General Post Forum, there are absolutely ZERO posts about fried internal SD's!! Makes you wonder....should I ditch the front facing camera and FM radio?? hmmmmmm....
[Galaxy S I9000 General] w98seeng:
Another thing, if you are worried about what you have done to your phone, rooting, flashing, etc, don't worry.

The receptionist at the service center here in Montreal ask me what was wrong with the phone and how long it was after the Kies update did the phone die. That is it. No, "did you root the phone", "Did you flash it with anything you weren't supposed to". She did not ask me if the phone was unlocked. She did not ask me what carrier I was with, nothing.

She was very polite and helpful. If you can drop the phone off you should get it back fast. I would have gotten mine back the same day but they were out of mainboards, but she said I should have it back by Friday.

Again, here is the address...

Samsung - Service Absolut

3391 Griffith Street,

St. Laurent, Quebec,

H4T 1W5

514-738-8333

I would even call them and ask if there is a service center in your area.
[Galaxy S I9000 General] lgkahn:
damnit allgamer go pick our phones back up from the back room and send them there. it is costing me a pretty penny sending it back and forth to/from canada.
[Galaxy S I9000 General] sleeplessfreek:
Oh crap... i wish i had known about this earlier! I sent mine into futuretel a little short of a month ago and they havent fixed it yet due to backordered parts.. Anyone else in the same boat as me? Maybe i could request futuretel to send it back or send it to samsung for me as it sounds like they have all the parts...
[Galaxy S I9000 General] AllGamer:
unfortunately it's out already, i wish i knew this sooner too, as i would have sent in my own phone direct to Samsung as well

dealing with Bell is a major pain in the rear :mad:
[Galaxy S I9000 General] w98seeng:
Samsung service center called today at noon telling me my phone is ready. That was 48 hours. I get there and she gives me a new phone.

Ian
[Galaxy S I9000 General] sackofnoise:
Hi, i contacted samsung yesterday and they sent me a shipping label (to the montreal center, great find by the way:O happy i won't have to deal with bell again) How did you ship it? Did you sent the battery/battery door? Also, i have a screen protector on my galaxy s, the first time they serviced it (another brick) it came back with it and my imei was the same (so i guess they didn'"t replace the motherborad but just reflashed it), should i remove it before sending it in? If they only change the motherboard i don't think it would matter but do they change the complete unit often?

Thanks
[Galaxy S I9000 General] WuWu:
Hey guys, after a week of waiting, I got a call from the center and got my phone back.

I think they changed the main board, and gave me a new back cover.

To know my whole situation, you can check my first post on this thread
[Galaxy S I9000 General] pagey1:
So Pissed, going on week 6 with Bell, still no phone, and I only had 3 weeks prior to thatl
[Galaxy S I9000 General] deezy7:
The first time you bricked, did you get the CANNOT MOUNT SD error? If not, they just reflash it, if so, they replace the mobo...that's what the service center told me....so I'm curious about your answer to this question.

Damn man...I sent mine out to the service center on Tuesday (from Toronto to Montreal), they received it Wednesday, and will start working on it tomorrow (if they are working, they said they have received a LOT of this phone, so repair may take some time just to get to). Not to rub salt on the wound, but...effing Bell sucks!

Dealing direct with Samsung is definitely the way to go...
[Galaxy S I9000 General] pagey1:
Just got off the phone with Bell again looking for a credit on my account since I have not used it in a month, they said the phone should be back at the store today as its been shipped, that they replaced the phone. Now it should be interesting to see if Froyo is on it
[Galaxy S I9000 General] pagey1:
Bell sucks is underestimating them! If! my phone dies again, I will not be going through Bell to get it fixed
[Galaxy S I9000 General] PuerkitoBio:
Mine died yesterday, went to the Bell store, they're talking 4-6 weeks for repair, left with my bricked Galaxy, called Samsung and got the UPS Label. Will send this afternoon or tomorrow, I'll keep you posted. I was hopeful I had a one of the "good" ones, since I upgraded to Froyo December 10th and I'm a heavy user... But no...

One thing, though, if you call Samsung, tell them it's after the Froyo Upgrade that you had the problem. I started by saying "it doesn't boot anymore, only flashes the Galaxy Logo" and she was sending me back to Bell to get it repaired. I had to insist and she told me they only took care of upgrade (JK4-related) problems, so I said that's exactly what happened, and then the doors opened...
[Galaxy S I9000 General] seeARMS:
Just called in... Jesus.

I've had one previous SGS die on me. I sent it in for repair like 3 weeks ago, and just got it back 2 days ago. I've had this phone for LESS THAN 2 DAYS and it died on me. New phone, new motherboard, new everything.

I called the Samsung number and the gentleman informed me I'm forced to deal through Bell. He told me he can't do anything. After a total of 3 times that a phone dies, only THEN they can deal with the phone. I told him that isn't true and I know people who called this exact number and have gotten a shipping label sent to them. He said, "Well, that isn't our policy."

I'm extremely pissed off. I've had this phone for less than two days and it dies on me. I'll be calling tomorrow and demanding a shipping label; I'm not waiting another 3 weeks.
[Galaxy S I9000 General] seeARMS:
Yet another update: Called in today, and got a fellow who agreed to send me a shipping label. Just dropped it off at the nearest UPS store. Pickup is in a week though, due to holidays, so I fear I won't be getting it back anytime soon. :/
[Galaxy S I9000 General] sackofnoise:
I scheduled a pickup (free if not the same day) with ups, they took it yesterday and was delivered to samsung today. Hope they change the whole unit this time... (and not just reflash:() Happy at least i won't have to go through bell sh*tty customer "service".
[Galaxy S I9000 General] PuerkitoBio:
Phone's arrived at destination at noon today. Hopefully it won't wait too long for the operation.
[Galaxy S I9000 General] nemethb:
Went to the SS in Montreal on my way to NB. They asked if I was in a rush and I told them I was headed to NB. The receptionist told me to come back in 30min and it would be done. 30 minutes later they gave me a new phone saying that the SD was corrupted. Up side? I got a second back for the phone (they gave me the back from the phone when I gave it in for repair but they gave me a new phone with the back = 2 backs). Down side? The screen has a tiny defect when the screen is off but is not visible when it is on.

Summary:

Got phone replaced in Montreal in 30min.

Got 2 backs for the phone because they left me mine and gave me a new phone.

Came with JH2.

Manufactured 10/12.

Seems lot faster on JH2 than my previous phone.

Updated to JL2 and no problems so far. JL2 seems like it has the all around speed of JH2 with the functionality of Froyo. GPS seems to work MUCH better.
[Galaxy S I9000 General] zorxd:
Received my phone after 6 weeks of repair. It was the second time that I sent my phone for the same issue (GPS not precise). This time instead of doing nothing (like the first time) they replaced the phone. The first thing I try when I get out of the Bell store: the GPS in my car (google navi + my tracks). It failed miserably, just like every other Galaxy S I tried (total of 3).

Now I just updated to JL2 and I will see if it is any better.
[Galaxy S I9000 General] PuerkitoBio:
To anyone who sent their phone for repair via Samsung (UPS Label to Montreal service center), how do they contact us to let us know that the phone is coming back? Can we track the package using the same UPS tracking number we had to send the package? Do they send us an email with the new UPS Tracking number? It's been 4 days now, I know things go slow during holidays, but I was/am hoping to get it back before 2011...
[Galaxy S I9000 General] Happy Hunter:
I got my phone replaced second time today at service center in Montreal. The manufacturing date is Dec 2010 (10.12). It has Eclair 2.1-Update 1 installed

As the first time the service was versy quick and easy.

Last time I got phone manufactured 07.12 with Froyo 2.2 and it died after 2 weeks.
[Galaxy S I9000 General] nemethb:
07.12? Well that's impossible...
[Galaxy S I9000 General] xxgg:
What happened to your replaced phone? Same issue(s) as before?

Did service centre say about your 2nd visit ? :)
[Galaxy S I9000 General] Happy Hunter:
Too fast typing, my mistake 10.07
[Galaxy S I9000 General] Happy Hunter:
Different Problem. The first one died next day after being upgraded to 2.2, stuck at displaying 'S' logo. This one after 2 weeks with 2.2, entered boot loop (I had to remove battery to turn it off).

The girl told me that this phone has new fixed version of OS, I thought it is 2.2 but it is 2.1-Update1.
[Galaxy S I9000 General] dfube:
So the story begins, yay.

Called bell hoping we can get it sorted easily. The rep tells us "Our systems are down, we'll call you tomorrow to let you know." That was two days ago. So we call Samsung today, hoping to try your tested method. The guy on the phone didn't even know what a Vibrant was.. good start. Finally he tells us the typical "Call bell, they have to do it."

I said hey, why not. Maybe Bell got their **** together. Friendliest bell guy ever, he was very help full and we were able to get a ticket number. He told us to bring the ticket number to our local Bell center or something like that.

Now I'm at home and my GF takes the phone to bell. Calls me up half an hour later and informs me that "The bell guy doesn't know what to do with this number. He told us to call tech support and they handle it."

Oh joy, vicious loop of Bell.

Time to *****.
[Galaxy S I9000 General] knopper123:
I am in india right now and i brought phone from Ebay (unlocked). what i do ?? please help
[Galaxy S I9000 General] yesh:
I just called samsung and they told me to go through bell, its better they say
[Galaxy S I9000 General] xxgg:
Yes,

Montreal Service Centre location must be closed until Jan 3rd or something like...

As I have sent out my phone via UPS on Dec 30th have arrived at destination today...

But the description shows...

"THE RECEIVER REQUESTED A HOLD FOR A FUTURE DELIVERY DATE. UPS WILL ATTEMPT DELIVERY ON DATE REQUESTED / DELIVERY RESCHEDULED"

Enjoy your new year!
[Galaxy S I9000 General] PuerkitoBio:
Service center in Montreal was open this week, I had some exchanges with them (sadly)... As I said in earlier posts, I sent my Galaxy S Vibrant for repair to Samsung after the dreaded Froyo update (dead internal SD Card), they came back to me saying there was liquid damage on the USB pins (USB worked fine until it died, never had any problem), so it voids the warranty, and now they're asking for 300$ to get it fixed.

When they sent me the quotation the first time, they had the wrong info, it was the same problem (liquid damage on USB) but for someone in St-Jean-Sur-Richelieu (I'm in Qc), so I know I'm not the only one who got this unexpected turn of events. USB was working fine, so I guess the simple fact that the pins were not "golden" anymore (they were blue, they say, and they sent me pictures of my phone to prove it) voids the warranty (they never said the USB didn't work anymore).

ANYWAY. 300$ is what it will cost me to cancel my Bell plan and leave this nightmarish relationship. I'm leaving loudly buggy for quietly brilliant... HTC Desire HD on Telus, in a few weeks.
[Galaxy S I9000 General] w98seeng:
Wanna hear something funny? I had gotten mushroom soup in the USB port on my phone (don't ask), but I had blown it out immediately and turned off the phone. I let it sit overnight before turning it back on.

When I did turn it back on it worked fine, but the USB port only worked about 10% of the time. I tried cleaning it, using fine sandpaper on it, nothing worked. I was able to charge the phone but could not get a data connection with my computer.

What did I do? Well, I figured since I got the phone used and there wasn't any warranty, I opened the phone, took out the PCB with the USB connector on it and cut off the metal cover off the top of the connector so I could get good access to the pins and see if I could fix it.

I was able to get it connected with my computer after cleaning it, but a week later, I flashed JK4 and then the phone dies. I brought it into Samsung thinking they were going to say, sorry it has been tampered with.

But to my amazement they replaced my phone.

Ian
[Galaxy S I9000 General] PuerkitoBio:
LOL!

Lucky you... Thing is, there was no obvious liquid damage on mine (I never dropped water or mushroom soup on it), the only thing I can't think of is what I'd call "normal use" of my phone, walking outside with light snow or light rain, phone semi-protected in my coat's pocket (I use it as an MP3 player when I'm walking, hopefully this is allowed :). I'm pretty sure it's only caused by humidity, and it voids my warranty and pisses me off quite a bit. But I'll try your trick when I get it back.
[Galaxy S I9000 General] w98seeng:
I'd fight it. Go back and ask to speak to the manager. Tell them your phone did not have water damage and that it could be due to a defective USB port.

Tell them you will go to the Gazette newspaper and tell them the whole story about the I9000M phones. This can cause a lot of other people to complain as well.

Stick up for yourself. Be assertive but not aggressive. I have a problem with getting what I want to say out properly when I get upset, my mind closes down and I get frustrated and mad. I usually bring a friend with me to keep me calm. It works.

Ian
[Galaxy S I9000 General] chinkpak:
Does anyone know how long it takes for them to return the phone? The Samsung place in Montreal that is, I sent mine Dec 21 and it arrived 22nd.
[Galaxy S I9000 General] kronomike:
Does anyone has a successfully replacement from Samsung, outside of Canada? I'm Currently in Asia. Do you think they will help me out too? I don't have the receipt, but it's still under warranty (well, every galaxy S sould be).
[Galaxy S I9000 General] xxgg:
If you are the one in Asian, you should be the one finding out that informations and tell us the result. :)
[Galaxy S I9000 General] PuerkitoBio:
Yes, I did that, told them I'd post on numerous forums (done!) and that USB port was working fine, etc. I probably could've done more, if I was in Montreal I would've gone there, but it was all by phone and email. But anyway, now the Galaxy nightmare is over, I'm eyeing an HTC Desire HD (which - ain't it funny - has a problem with the stock SD card - external one - made by... Samsung!).
[Galaxy S I9000 General] chinkpak:
Anyone bueller?
[Galaxy S I9000 General] nmm66:
My Galaxy S died yesterday; apparently the 2.2 update I did in mid-December through Kies (before it was pulled) was the cause. The guy told me Samsung would send me a new or refurbished phone in 2-5 business days, and gave me $100 credit towards my bill.

Not too shabby, really. That was the most pleasant experience I've ever had with any customer service line.
[Galaxy S I9000 General] Mortify1:
I sent mine in yesterday, and I will not be happy if they give me a Refurb. I want a new working phone with no bugs and thats what everyone should expect. We paid bank for this smartphone and it should not be craping out on us.

If anyone is saying that it`s our fault for using titanium backup therefore "abusing" our SDCards... you are a joke. I'm sorry but I'm really pissed that this is happening and we aren't getting anything in compensation. Besides... I miss my new toy.
[Galaxy S I9000 General] chinkpak:
Anyone have any idea how long it takes for Samsung to send back a phone if you called them back directly?
[Galaxy S I9000 General] TotalCrisis:
I'd like to know as well, I'm in Toronto and Bell is refusing to fix my phone because I unlocked it and apparently voided the warranty (Lol, the unlock codes are stored ON THE PHONE).
[Galaxy S I9000 General] nightmare56:
i called 1-800-726-7864

The lady said she would would send me a ups label and then i was stupid enough to ask what if i don't have a receipt. Her tone changed and she told me the warranty was void now because the warranty is only for the original purchaser not for a 2nd hand buyer. She said she can't send me the ups label. An hour later I called again and the gentleman went through the process again and said that a repair request was already filed and I would get a ups label in 5 mins. I have my label now and I will probably ship it off tomorrow.

Should I send it in without the receipt anyways? If they find that there's no receipt the worst that can happen is they'll send it back? or will they fix it and give me a bill?????????
[Galaxy S I9000 General] AllGamer:
i was never asked to send the receipt, for the UPS label
[Galaxy S I9000 General] nightmare56:
ok that's good. I hope the service centre accepts it without a receipt.

this is the insrtuctions email i got from samsung

Verify above information is correct

i.e: Name, Address, Model number and Serial number etc.

Please take your product to the service center mentioned above for warranty repair; along with a copy of bill of sales as proof of purchase.

Please feel free to contact us at 800-726-7864 if you may have any questions.
[Galaxy S I9000 General] sackofnoise:
For my case, they only asked for the serial number of the phone (under the battery) i think (correct me if i'm wrong) the serial number tell them in what store/date it was bought. They never asked me for receipt, it is now in the montreal center and is waiting for a new motherboard (the guy said it is fixed by order received so i should have it around next week.) Just hope this time it won't brick.... :S