yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] rombo121:
update to JL2

I update this morning to JL2, I will let you all know how it goes..

so what it this i hear about samsung direct replacing phones? Any more infor about this?
[Galaxy S I9000 General] ronsweet:
Have you experienced any problems yet now that you have flashed from JK4 to JL2, or is you SGS Vibrant still running problem free.

Have you had the opportunity to test all of the functionality?

Thanks.
[Galaxy S I9000 General] ronsweet:
See, this is the thing, my SGS Vibrant with build date 10 10 is running great on JK4 and I mean everything, MS Exchange mail, Google & Yahoo mail, Navigation, GPS, 40+ apps, everything.

So why would I want to chance flashing to JL2 if this is what happens.

Neither Samsung nor Bell have given us any real detail about these two differnt rev's of Froyo, nor have they given us any info as to whether this is happening because of hardware or software issues or a combo of both.

For now I will sit tight with JK4!

But I am not happy with this entire situation!!
[Galaxy S I9000 General] ronsweet:
I'm running JK4 problem free since it was released, build date of my SGS Vibrant is 10 10, I picked it up 11 11 and in light of so many people reporting here the problems they are having after flashing to JL2, why would I?

Edit

And where and when is there a record of Samsung actually and unequivocally stating the problem is JK4?

I don't think they have determined whether this has been a software or hardware issue or a combo of both!!
[Galaxy S I9000 General] pkj43:
Updated my stock phone (bought at a Bell store in Sept) with lag fix on Dec 10th and it died 30 mins later (typical SD failure). Off to the Bell store in Vancouver on Sat 11th. Called them on the 16th and they said the phone's MB needed to be replaced and they were waiting on parts (Richmond repair facility).

Called them on Dec 22nd and they said that the phone was being shipped back to the store and in fact, was replaced with a new phone (new serial number). No reason was given as to why the change from repair to complete replacement.

Received the phone on the 24th, yes brand new, loaded with 2.1. The Bell representative said that my phone was the first actual completely new phone replacement that he had processed.

Updated the phone with Kies to JL2 and it has been flawless. GPS works, even inside my home (my previous SGS had serious GPS issues). No FC's, it is sweet.

Sorry to hear all the horror stories across Canada. I feel very fortunate.

Any other Q's? I'd be happy to answer.

Cheers
[Galaxy S I9000 General] seeARMS:
Yes they have. Bell and Samsung has said that they released JL2 in order to fix the internal SD card issue. Personally, I'd upgrade, but that's only because I've had two of my phones die with JK4.

If your phone dies, don't come complaining.
[Galaxy S I9000 General] GOTFrogqc:
I'm afraid I just bought one 1.5hrs ago and out of the box it's running UGJK4 thats the 2nd phone they gave me since the 1st one was boot looping out of the box.
[Galaxy S I9000 General] ronsweet:
But see, I have had no internal SD card issues, and I have a lot of data on my phone as well as a 16GB External SD, that I installed (from my previous phone - Sammy Omnia), I am constantly moving data from internal to external SD, receiving large data files via Tel Network and WiFi networks, my GPS has always worked excellent (10 meter res and quick to lock >30-45 sec's inside, even better outside).

I'm running live wallpapers no lagfix, no unlock, just stoch with flash up to JK4 when it was released via Kies, and no problems, and I see on other discussion boards that I am not alone, nor an anomally as there seem to be quite a few SGS Vibrants that have not had this "death" problem.

And as I ststed earlier, Samsung nor Bell have given on record in writing or print the definative answer to any of this, so until then if it ain't broke I ain't fixin it!!!!
[Galaxy S I9000 General] evil-doer:
ive changed my mind about jl2.

after installing all of my apps, the "applications" scrolling is glitchy and chops. especially when you pinch to zoom out.. VERY slow.
[Galaxy S I9000 General] seeARMS:
Yeah, they have actually.

http://www.facebook.com/topic.php?uid=260085296049&topic=15210

So, yeah, upgrade.

EDIT: Actually, it's your phone, do whatever you want with it. Samsung has acknowledged a problem with the firmware you're running, and have released a new firmware in order to rectify this problem, but if you still want to run your firmware, go ahead.

My phone ran so smoothly and perfectly for about 2 months before it died... Had over 50 apps, 3+ GBs of music, and a few GBs of movies. But, alas, it eventually died.
[Galaxy S I9000 General] dfube:
Very weird, everything seemed fine but after the JK4 update, which we did two days after the release but it now died while having a timer going for our lasagna! I'm checking it out to see if its actually dead but it looks dead.

Time to go to Bell...
[Galaxy S I9000 General] belayson:
Hey come yesterday around 7pm I would've been saying the exact same thing as you! Bought my phone on launch day, been working perfectly until yesterday where after trying to install some of the apps I lost from updating to jk4 back on dec. 8 my phone started force closing. Then upon rebooting, black screen! So I wouldn't feel so safe just yet. For me I just gotta hope wireless etc. at costco's $50 warranty policy is a good one.
[Galaxy S I9000 General] midnightmach:
I bought my Galaxy S last night off of kijiji it was running 2.2 this morning it doesn't work. FML I hope they'll take it back without a receipt.
[Galaxy S I9000 General] Bax5:
Hi Everyone.

According to Bell on Dec 26, at around 2PM , (Mountain Standard Time Zone), I was on the phone with bell technical solutions, and they know there is an issue with the phone. And as a previous post said:

They will replace your phone for you with a brand new one, that they send to you via mail to your address.

What i ran into though. I called to tell them about this issue, the rep said their repair reporting system was down so he couldn't do it right there right then. So he told me to go to the bell store i bought it from and they could process the request and get the phone shipped to me etc etc. I go to the bell store (boxing day madness taking 30 min to find parking etc) and wait a bit for customers to be helped, then they try to do the replacement, but also cannot, since their system is down as well. they tell me to call tech solutions.......... so i tell them , they told me to come here!! so we call tech solutions right there, nothing gets done cause the system is down. I'm told that I need to call tomorrow (being today the day i am writing this) and try again, hopefully the systems are up. I ask them, so theres no way you can give me a replacement phone right here right now (they had stock, another customer just bought one beside me), they say no cause their system is down down blah blah.

Did anyone else run into this issue that their "system was down" so that they cannot process the replacement?

If Bell, or that Bell store wanted to have extremely good over the top customer service, they could have gave me a new phone right there and then, then worked out a way to report it and document it, (like putting it on a queue, and making sure that it gets accounted for), but of course that would be a fantasy world....

Also, i was told that, come tuesday the 28th, if you call Bell, they will give you a $100 credit on your account for all this trouble.
[Galaxy S I9000 General] TorontoR:
i need to change my phone...it worked for about 20 days after froyo update form Bell and now its's f'ing dead. There should be an option to edit for the people that voted early!
[Galaxy S I9000 General] cytherean:
@Bax5

Let us know how this pans out. $100 credit and a working phone? Sounds too good to be true :)
[Galaxy S I9000 General] evil-doer:
id like that in cash please. im not on bell :P
[Galaxy S I9000 General] johnlee_1986:
What exactly did you say to get them to say that they will send you a replacement phone via mail to your address?

I just spoke with them and they kept telling me because it's already in process for repair, they can't do anything for me... I suggested that they send me a replacement phone now and ill send back the repaired phone once i receive it... and she said thats not possible...

This is actually really frustrating...
[Galaxy S I9000 General] radeon_x:
How many apps? At 30 mine is still butter.

Sent from my GT-I9000M
[Galaxy S I9000 General] evil-doer:
ok counting the actual icons on the phone thats 5 full pages of 16 which is 80, plus 2 more on the 6th page so i have 82 apps in applications.

and btw. the phone came with 43 installed. so i dont know how you only have 30, unless thats 30 more than what the phone came with?
[Galaxy S I9000 General] mathieums:
Ok so I went to bell at fairview pointe-claire in quebec.

I had my phone sent to repair and they gave me a motorola dext as a loan.

The girl was chicks and very nice lol
[Galaxy S I9000 General] Alfahmad:
Same thing here i bought mine from kjj

Call samsung directly and you dont need a receipt
[Galaxy S I9000 General] jcdsilva:
Got mine back today. New IMEI and got the blue on the insides. My old screen protector and the Geleskin front pieces I had are gone, and it had the stock screen protector on it making me think I have an all new phone. It did come back with the back cover that had the full Gelaskin on it.

It came back running JH2; I'm upgrading to JL2 as I type this.

I think I might speak with the Bell Exec Office again (see my earlier posts) and get them to credit me for the cost of the Gelaskin and the screen protector.

We'll see how all this goes...

*Edit* Forgot to mention that the build date behind the battery is 10.12. Since I got my phone Oct 9 originally this one must be newer no matter how you look at it.
[Galaxy S I9000 General] Happy Hunter:
My phone is dead again

I think we need to reset the counter to the poll and also introduce new items:

"How many times did you fix your phone? 1,2,3,4?"

My brand new replacement phone went dead again after 2 weeks of use.

I'm lucky that I live 10 min from Samsung service center, but the draw back is that it cost me $4 for new protector screen every time they replace my phone.
[Galaxy S I9000 General] Alfahmad:
I think we should ask for an extended warranty ...
[Galaxy S I9000 General] mathieums:
x2

I think its the only way to make sure we don't get raped again!
[Galaxy S I9000 General] evil-doer:
yeah this is what they have been doing for the past week. brand new phone.

they must have figured out its cheaper to give a whole new phone than to pay people to install a new motherboard into the existing ones. its a real bonus if you had any scratches or marks on your old one.
[Galaxy S I9000 General] jcdsilva:
No, no scratches. Mine was completely covered in Gelaskin/screen protector.

In the end though, I'd rather have an all new hardware that's "fixed" the issue than my old hardware that may or may not fail again. I am inclined to think there was a hardware issue behind all our problems... But we may never know for sure.
[Galaxy S I9000 General] scouzer:
I called today and got a 10% service credit for 3 months... which for me works out to be about $20. Better than nothing I guess.
[Galaxy S I9000 General] Happy Hunter:
Mine is 10.07 and lasted 2 weeks after replacement. I hope this time they have a batch of new ones.
[Galaxy S I9000 General] ronsweet:
OK I Flashed to JL2 from JK4

OK I just flashed to JL2 from JK4, so let's see what happens now.

Hopefully everything will be as good as, or better than, JK4 was.

We'll see.
[Galaxy S I9000 General] evil-doer:
well thats good to hear that it wasnt a 10.12 model.

have any of the brand new 10.12s broken? so far so good, right?
[Galaxy S I9000 General] Bax5:
Thing is, my phone actually died on me over a week ago, but i was not able to go to bell or make phone calls so I have had a unuseable phone for more than a week. i finally got a chance to call bell on sunday so i did. So my phone was not in repair or anything, it was just with me dead.

I explained to them that my phone can't start up (get galaxy S and S symbol and thats it, turns black). He told me that they don't fix that problem but they send me a replacement instead. But like i said, they couldn't process it at that time cause their systems were down. Then basically, the technical solutions guy (i've been talking to a tech solutions guy the entire time, not client care) told me that he was given a note that any users with this problem on this phone will get a $100 credit, but had to wait till tuesday when they are back on full working force. (i'm guessing they have the 27th off in lieu of christmas being on sat)

I'm goign to call them later today to get my replacement processed... hopefully...
[Galaxy S I9000 General] lithium_177:
re: internal SD faliure

Hi I just got back from the bell store with my vibrant paper weight. They have on file that they are to replace the handset. Samsung is shipping me a brand new phone for free as well as a $100.00 credit to my cell bill for the inconvenience. TEll everyone you know!!!!!!!!!!!!
[Galaxy S I9000 General] C.Flat:
The two vibrants I had died and they had manufacturing dates of october 31 (according to samsung site) but the dates on the batteries were september. The battery dates are different than the motherboard dates
[Galaxy S I9000 General] evil-doer:
whos talking about batteries? the manufacturing date (month) is on the phone itself, behind the battery.
[Galaxy S I9000 General] Samdroid_G_S:
I just got my replacement on the 23rd waited about 3 weeks for it , but mine died before the $100 credit or they failed to mention it , I might just have to flash JK4 and other roms and try to kill this new one so I can get that $100 credit lol.

Edit: I have experienced a lot of issues with JL2 apps randomly uninstalling and it has even frozen on me for a few minutes a few times. I have about 5gb worth of media on an external card and only a few gb on the internal. Launcher Pro even locked up , restarted the phone and LP was gone had to use Titanium Backup to get it back along with other apps that seem to be uninstalling. This could possibly be caused by the lag fix I installed though, might try removing it and see if it still happens.

It seems JL2 must have somewhat fixed the SD problem though figured someones phone would of died by now it's been a few days and I have not seen any threads about JL2 killing any ones phone.
[Galaxy S I9000 General] miniflight:
my new replacement says 10.12 on the back...does that mean oct 12 or dec 10 lol

anyways, its blue on the back instead of black/silver for the holders
[Galaxy S I9000 General] evil-doer:
its year.month..
[Galaxy S I9000 General] sactoguy:
I'm located in the US, and I bought a Bell galaxy S on ebay, and now have had this internal sd failure, will samsung fix/replace the unit? Have anyone in the US tried or can share their experience?
[Galaxy S I9000 General] Bax5:
When did you do this? I just called in and their systems are still down for this to be processed so i have to call them tomorrow... again...
[Galaxy S I9000 General] steveocarr:
I received the same message from Bell that their systems were down and to try contacting them again today. It seems like an awfully long time for their systems to be down. I think they're giving people the runaround and I wrote their CEO and VP of Customer Service to tell them as much. Repair order system is down for 6 days now? Very hard to believe.
[Galaxy S I9000 General] sukma.jati:
What is the different between i9000 and i9000m?
[Galaxy S I9000 General] rombo121:
3rd repair for samsung to do someting

So I called samsung, and told them my phone is dead again, 2nd time. I was told that it would need to be sent in for repair 3 times for samsung to do somting about it.

how about you guys is that the same thing tey tell you.?
[Galaxy S I9000 General] lordcalin:
Well I had hoped I skipped the SD problems, but sure enough last night went to turn on the phone, and refused to turn on.. when it finally did just galaxy logo, recovery mode says unable to mount.

My question is what's the best course of action, been reading through all the threads and posts trying to figure out if going to the bell world is best, or just calling samsung is best.
[Galaxy S I9000 General] steveocarr:
Just got off the phone with Bell. Their repair ordering system is up and running so you can call them for your replacement if your SGS is bricked. They said I should receive it within 3-5 business days.
[Galaxy S I9000 General] jpaik:
I upgraded to JL2 from JH2 yesterday. No issues so far. My I9000M has been up for 14 hours.

Should there be a new poll/thread for successes and failures with JL2? I know people either love or hate new threads!
[Galaxy S I9000 General] sackofnoise:
I would definately go with samsung, i am not the only one saying bell customer service is cr@p and if you go with samsung, they send you a shipping label and you can plan a pick-up from ups (free if not the same day)...
[Galaxy S I9000 General] evil-doer:
amen to that. while trying to get a repair tracking number from bell they accidentally gave me the purolator tracking numbers both from bell to the repair center and from the repair center to bell. they first held onto the phone for 3 days before sending it for repair and when i almost had to wrestle the phone away from them they also had it back from the repair place for 3 days. they hadnt even called me yet or placed it into their system. it was only in the repair shop for a week but i was without it for 2 weeks because it sat in a box at the bell store while they had their thumbs up their asses. and it would have been EVEN LONGER if i hadnt gone in there and demanded they give it to me.

dealing with them is rage inducing.
[Galaxy S I9000 General] cassiemarie:
I had made a comment that my phone was still working as of the 23rd, albeit it was less than optimistic. My phone bricked that night. While I was in downtown Vancouver. Because of this I missed my ride home. $110 cab ride later I'm extra choked at Bell/Samsung.

As I needed some sort of phone, I battled the crowds at the mall the next day (Christmas Eve). The Source (where I bought the phone outright) couldn't do anything for me, but were very helpful. Went to my Bell booth and they pulled up a PDF document he said was from their H.O. on their computer with step by step instructions on how to deal with this problem. Caught a glance at it, and it looked like they listed two possible problems with the phone. Mine was black screen with perma-lit soft keys, they told me the phone would be replaced. Of course they couldn't do it right there, I would have to send it in and jump through the hoops.

Bell guy at the booth said that the system was down, but should be up later that day. Told me to call later and they would do the whole send the box thing. He did give me that $100 credit at that point (almost covers the cab ride from downtown! :rolleyes:). They didn't have any loaner phones at that location, so he suggested I drive 45 mins to another Bell location in a mall where they had "non-smartphone" loaners on Christmas Eve. Yeah right. I had to use my old blackberry, which meant waiting there and completely changing my plan.

Called later, system still down. Called Christmas Day, system was up, but the guy on the line said I should drop it off in-store.

Really sick of this runaround. If they know they're going to replace it anyway, just do it on the spot. Why piss off customers even more. :mad:
[Galaxy S I9000 General] rdenis:
My JK4 bricked two days ago. I just got off with Bell a few minutes ago and they are sending me a new phone and a return waybill for the brick. The technical solutions rep said it would ship out this pm and take about 5 days from Missisauga to BC. I also asked if there was any credit available for my lost time and after a couple of minutes on hold a supervisor authorized a $100 credit to my account.

Pretty damn good customer service if you ask me.
[Galaxy S I9000 General] irietek:
It cost 250 dollars if you lose your smart phone loaner.

So what's stopping people from "losing" their loaner and getting a new phone for $250 then selling it? o_O
[Galaxy S I9000 General] lordcalin:
Just got off the phone with bell technical solutions (1-877-328-2123), They claim the system is still down but did confirm any repair orders done by them (new phone mailed to you in 3-5 business days) will get $100 credit on bill.
[Galaxy S I9000 General] evil-doer:
because the loaner phones are never worth 250 bucks?
[Galaxy S I9000 General] rombo121:
New phone on the way

Bell is sending me a new phone, they said 3-5 days. I also asked for a credit, I was told that I already recieve over 130 $ in discounts its hard, but they credited me 17 $ for one month of service.

Thats all I pay, I have my unlimited data 60 $ i get it for free.

So i guess Im happy. Now I just have to break my current phone.
[Galaxy S I9000 General] ChrisAG:
Repair shop closed til January

I just got off the phone with Samsung Social Hub Support (1-888-751-4078) and was informed my phone was sent off to Montreal (I've been dealing with Samsung and they sent me a shipping label last week).

But apparently the repair centre is closed until next week, so there will be no action in the meantime.
[Galaxy S I9000 General] irietek:
Some people got an HTC Desire Z.
[Galaxy S I9000 General] lordcalin:
Everyone I know who managed to get a smart phone for temp replacement got the useless original galaxy (stuck at android 1.5).
[Galaxy S I9000 General] rtswim:
Another one bites it...

Ran JK4 from Dec 13-Dec26 without issue, then woke up to the internal SD issue Boxing Day. I've tried reformating, wiping, flashing various roms, adb, etc. but all without success.

I found it frustrating that I kept close tabs on all the reported issues here but there were absolutely no warning signs... the phone worked fine all of Christmas day. I would have updated to JL2 but I was travelling.

I'm not a heavy user either... maybe 25 apps were installed.

I tried Samsung first but they told me to call Bell (obviously depends on who you talk to). Just finished a 45 minute phone call with Bell. They will ship a new phone and return info for the dead phone, along with a $100 credit.

The Bell CSR was new to the issue but did a good job. I do think both Samsung and Bell need better communication regarding this issue. Back to my 7 year old Treo 600 that just wont die.
[Galaxy S I9000 General] irietek:
Yea it would make sense to give a crapper loaner.

Hmm I guess those people who got good loaners have an option to keep it at a pretty good price.

I wish I could get a desire Z for 250!
[Galaxy S I9000 General] evil-doer:
do you honestly believe they would just leave it at that? a deposit doesnt automatically mean that will pay for it if they lost it. they would probably charge them the rest of the cost of a phone like that.
[Galaxy S I9000 General] jcdsilva:
The Bell Exec Office just called me to follow up since they noticed I had a new IMEI on my account and that the repair case was closed. They gave me the $100 credit (I didn't ask for it, they offered) and made sure i was happy with the replacement.

While I think it took Bell a little while to get going on this they have definitely stepped up their game and done a lot to make this right for me. The dying phone aside I think Bell has met my expectations for this issue.

I just hope Samsung has actually fixed the issue...
[Galaxy S I9000 General] Singhman:
A new poll should NOT be started yet. It will be totally inaccurate because its too early. Only people running jl2 for at least 14 days should vote on the new poll.
[Galaxy S I9000 General] jpaik:
I can see the merit in holding off on a new poll until sufficient numbers of people have updated to JL2. But it won't take 14 days for the update to brick the device.
[Galaxy S I9000 General] Samdroid_G_S:
Try using ODIN and Flash JL2 Ive read it magically fixed some users phones. Theres a JL2 thread in general that has more on it.