yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] DADDYDC650:
Try some CRC Power Lube. I applied a tiny bit of it onto my back button and the creaking has stopped completely! I applied it about two weeks ago. CRC Power Lube is plastic safe and does not stain. Make sure your MT4G is powered off (disable fast boot) and turn it upside down once it is applied and press the button to work the lube in until you no longer hear creaking.
[myTouch 4G General] ArcticWolf91:
Kinda agree. Replacing for the screen is one thing, but aren't buttons supposed to click? I mean its a button!
[myTouch 4G General] naturalista:
All is right in the world now. My 5th and last phone is great - another superior screen (whew!)!! No creaks, no leaks, no knicks, no scratches, straight FFC, a slightly louder speaker than the last phone (which is a good thing since it is still clear), and it works well picking up signals and keeping a connection. Bluetooth connects with the car and my Jawbone Icon. Wifi works well all through the house. GPS locked on quickly.

Unfortunately I still had to call Tmo to find out what's going on in my area as my speeds were much faster before and are running relatively slower now. Had I not drove around checking other areas, I would have thought I had another bad phone. This time, the problems were just in certain areas including around my home. You know, there are areas of the city that get 7-8 Mbps on the downlink?? I want that too! I have a ticket in and engineers will be on the case soon. Wifi will work fine for me at home in the meanwhile.

Now I'm ready to enjoy my phone and discover what makes Droid so cool. I absolutely LOVE this phone! iPhone who? Nexus S what??? MT4G!!!!!!
[myTouch 4G General] bobsbbq:
Really good to hear you got a good one. :D
[myTouch 4G General] igotdatglow:
My tower has been screwed up for weeks. Good luck with that speedy fix. Congrats on the new phone. I'm calling them Monday because I doubt they're calling me tomorrow with an answer as promised
[myTouch 4G General] Kienz:
*Update*

Ok, so I got my replacement, and the screen is a winner. And I've got to say, looking at the comparison pics REALLY doesn't do it justice. You have to see the difference for yourself.

When I first turned it on, I noticed immediately how much darker and more green the Mytouch word is. I almost had to do a double-take.

And, apparently, my old one DID have a creaky power button. I didn't notice until I took off the case, powered it off and on, and compared it to my replacement; which I thought might have had a defective power button, becasue it made/makes no sound at all.

So I titaniumed, mybackup'd, rooted, and booted. Annnnnd, thanks to the magic of nandroid, I was able to pick up on my new one right where I left off on my old one.

So all in all, I'm a happy camper. Just need to return my original back to stock somehow, and send it on back.
[myTouch 4G General] djalecazam:
It seems that my mt4g(black) has a good display, but I can't seem to find the HTC clock on my rom. BTW, I'm using the stock rom. Where do I find the widget? Or is it a custom ROM. Thanks
[myTouch 4G General] eunkipark92:
long click homescreen --> clock ---> and keep sliding till you see that clock
[myTouch 4G General] Mistic99:
Worked like a charm... Thank you, and yes, panel type = 1 for me, replacement is in the mail.
[myTouch 4G General] borodin1:
I need to vent so sorry about this rant

Called Customer service few days ago and told lady extent of this problem and she said that she can send me a replacement. I asked her about in-store exchange and she confirmed that they would do it because it's T-mobile line (MyTouch). Called few stores in the area and none of them do in-store beyond 14/30 days.

Got on the chat with this a-hole dumb rep and she told me that they can't exchange the phone at all, said I needed to contact HTC to resolve it and game a number (drum roll please....) Microsoft Windows support center? WTF ? So I told her that I wanted to cancel all 4 of my lines because I don't want to deal with it and she(he?) said I needed to call them in order to do that.

Don't really want to deal with it over holidays but I will call them later.

I'm doubting my decision to sign a contract for the first time in 7 years I've been with T-mobile.
[myTouch 4G General] chrisjs81:
Cool. I also have a Jawbone Icon and have had connection quality problems with the MT4G (works fine with other phones), so I'm waiting for an exchange to arrive for that reason (plus the SHARPly inferior screen).

Also just FYI, it's Android. Droid is Verizon's marketing for Android phones. ;)
[myTouch 4G General] chrisjs81:
When I called, the Customer Care rep called my local stores to find one that would do the exchange, but when I got there the guy acted stupid at first (said he didn't know why they sent me there) then gave me the run-around once it clicked that it was from the mytouch line.

I have a replacement coming ground. I chatted with a rep online to initiate the exchange, but I've been having a bluetooth issue that I called tech support about a week after I got the phone. I just told them that I tried the factory reset (which I did) and it didn't help. I held out a while to see if there would be another software update to address the BT issue, but there hasn't been. (Which is the truth.) My bezel is also crooked and so hearing now about these two different screens was the final straw, so to speak.

I'm actually pretty sure the bluetooth issue was fixed in 2.2.1, but HTC/TMo didn't include the patch in their 2.2.1 update. Unfortunately that's too much info to feed the frontline reps.
[myTouch 4G General] jota164:
Its NOT THE KEYS. Its under the keys. Its annoying as hell. I can be driving and here it. I can be walking and here/feel it creaking.

If it was the buttons I'd leave it just like that. Buttons do creak and thats nothing but the phone itself is something else.

But thats besides the point, I'm paying $500 for a phone and each one has problems. I've never bought another phone from TMo with problems like these.

Like I said its NOT the buttons. Its the part UNDER the buttons.

its this piece (used a pic from google as reference)

but Like I said annoying as hell. Everytime I grab the phone to wake it, I feel like that peice is going to come off.
[myTouch 4G General] battousai622:
if you want to keep the phone but fix the button you can go thru HTC instead of t-mobile. But you would have to send in your phone to get fixed
[myTouch 4G General] jota164:
If you're talking about me, READ IT AGAIN. Its not the buttons. I circled what part it is.

Creaking buttons is ok. I don't care about that. But the phone itself feeling cheap and loose

UNDER

the buttons is something else.

If you're not, than good info to know for someone else.
[myTouch 4G General] battousai622:
Got my new black mytouch 4g today. YAYYYY LCD-SO-C2 on first try!!! =]

The colors show sooooo much better from all angles even the front.

The front camera is pretty centered. I did notice the vibrate feels a little different then my old one (not as stable? its hard to describe). Anyways i havent tested the rest of the features yet, hope everything is ok =]
[myTouch 4G General] eunkipark92:
where do you live?

i live in texas and all 3 of the replacement came from the same warehouse and it had all bad screen..

im starting to think there is no good screen in texas...lol
[myTouch 4G General] jeff7790:
Tried 8 stores two said I have to go to the store I got the phone from the rest only had taiwan phones ,this is hard
[myTouch 4G General] 30Glock:
Are there any identifying numbers ( Build ) That would Identify the Bad display or Good display. Anything at all that Identifies or separates the two
[myTouch 4G General] pdxmatts:
Microsoft Windows support? That would have been my first clue to hang up and call back for someone else. I bypassed C/S and went to technical support to ask for my replacement and didn't have a problem. I think TMO is on to it now and are being told to refer customers back to HTC. Call back until you get a Rep that knows what they're doing and will listen to you. Stay pleasant but firm.
[myTouch 4G General] bobsbbq:
I live in Texas and 3 of our replacements came out of the Dallas warehouse and all were from china and all good screen.
[myTouch 4G General] tw39515:
Im in Texas too, both replacements were from taiwan. one good screen on bad screen. Where in Texas Bob, im in Sugarland.
[myTouch 4G General] Jottle:
I'm trying to verify this as well. Over on the other thread in the t-mobile forum, someone mentioned an app called "exlixir." You can find it in the marketplace. It has a section called "build" or "build info" which supposedly shows the lcd screen id. However, I have yet to verify if the info is different for the good and bad screens. I think I have the good screen on my mt4g, and my "build" screen in the elixir app shows the same "FRG83" info as the picture below. Can someone with an inferior screen perhaps download elixir and see if the display is listed as something else for these phones?

See picture below: sorry, noob here and I can't post links yet...

h t t p://i55.tinypic.com/jidkpz.png
[myTouch 4G General] thiagomme:
"FRG83" on mine...I got a Taiwan made inferior "SH" screen. Now we need someone with a superior "SO" screen to report what they see on Elixir.
[myTouch 4G General] Jottle:
I'd like to try this method for checking the screen, but I'm a noob. Can you maybe post a quick diy for all of us who don't want to root and just want to run adb. I.E....how to get adb running on our phones..
[myTouch 4G General] jeff7790:
9th store , finally found the good display thanks guys for addressing the issue , Black made in china ffc problem but don't care,funny thing the store i went they only have made in china they didn't know there was a Taiwan version . Also i live in NYC any one in the area they should head out to 181st uptown Manhattan they only have made in china.
[myTouch 4G General] naturalista:
I had a connection problem yesterday while on one call. The call was fine, but I lost the connection between the phone and the Icon twice for no reason. Today, I had no problems at all with it... weird... I do hope it was a one time fluke. Hopefully it works out well for you.

And thanks for the correction on Android vs Droid... a shame... I think Droid sounds cooler, but its all good.
[myTouch 4G General] Jottle:
Ah. Got it working. Need to run the command right when the phone turns on!
[myTouch 4G General] netter123:
Just to update on my experience...I had seen 9 MT4Gs total in person, and all had the bad display. Today I received a replacement, and it was a good display. So 1 out of 10 displays I've viewed on this phone was a good one.

This 'good' one was from China with 2.2.1, but so was my last replacement. Interestingly, the good one was shipped after calling and requesting a replacement by saying "cancel service" and getting to those reps. The previous replacements (excluding the warranty exchange one I was sent in error) all came from calling another number that was provided for the within 14 (or 20?) day exchange. This latest good phone also wasn't delivered with a UPS signature requirement or UPS return label, and the delivery container was a sealed white bag (the phone was inside with all the normal retail packaging). All previous replacements had come in a cardboard box, required a signature, and had a return UPS label with documentation about the 14/20-day satisfaction return.
[myTouch 4G General] daryllh:
Elixir seems to be a cool program.

SO screen here. I have the frg83 also.
[myTouch 4G General] Mistic99:
Took me a lil bit of time to get ADB setup also. If you aren't already on the Android bandwagon it can be a hard getting the simple information. I'll throw a quick step guide in a bit.
[myTouch 4G General] chrisjs81:
Did you happen to notice if their demo phones had the good display? Was it a warranty or remorse exchange?
[myTouch 4G General] Jottle:
OK. So this means elixir doesn't help us differentiate the screens at all unfortunately. It reports frg83 for the sharp and sony panel. Perhaps there's an app out there somewhere that can get this info w/out having to use adb. However, adb is pretty easy once it's set up.
[myTouch 4G General] jeff7790:
It was remorse had the phone for 4 days there's was no demo but the girl in the store showed me hers it looked good. Payed 10 dollars for restocking got me a new one
[myTouch 4G General] eunkipark92:
I live in fort worth but Itw coming from mesquito or something like that.
[myTouch 4G General] eunkipark92:
Guys... FRG83 is the software... its comepletely unrelated to hardware...
[myTouch 4G General] onishchuk4:
Hi guys. New member here. Started to follow this thread about 3 weeks ago. During the time before I checked this thread out, I never even once thought anything about the screen, that is until I saw this thread.

Both my wife and me got our phones on Black Friday. My phone was White, from China, had a centered FFC, Android 2.2, and a bad display. My wifes, Plum, from Taiwan, off-center FFC, 2.2, and also bad display.

For about two weeks I contemplated whether or not I should exchange them, whether or not this was just me being OCD, or whether or not it was really that bad. Well after looking through tons of pictures and some videos, I decided to call CC because my TMO store was out of our colors. I called them on Tuesday, spoke to a rep, explained that our screens were "washed out" and that everything just looked bland. She told me that she had never heard of this issue but said that since my phone was within the 30 day remorse, she would be glad to exchange it at no extra for next day air shipping.

Well the next morning my wifes came in but not mine. As soon as I opened the box and read that it was made in Taiwan, I was like "oh great" since most of the bad ones were from Taiwan. However, I decided to give it a shot since new shipments from Taiwan seemed to be good so maybe hers was part of a new shipment. Well turned it on and what do you know.... Perfect screen!!:D

I couldn't believe how much of a difference there was between mine and her new one. Anyway, my replacement came in the following morning and it too had a perfect screen, also from Taiwan, however to my displeasure, I discovered a dead pixel smack dab in the middle of the screen.

I quickly called up CC and they sent me another replacement and this morning I got it and thank God this one had a perfect screen too, as well as no dead pixels/dust, from Taiwan, and centered FFC.

Sorry to make such a long post, but I just wanted to share my experience thoroughly with you guys. Some other side notes. All replacements had good screens. All of them were Made in Taiwain. All of them had Android 2.2.1 to boot. All the replacements were shipped from Fort Worth, TX.

I would like to thank everyone here at XDA for bringing this up. If it wasn't for you guys, a lot of people would be falsely satisfied with their $500 phones. As for TMO, I'm glad I'm a customer of theirs because they took good care of my problem fast without any frills.
[myTouch 4G General] battousai622:
Im not home right now, but I remember my box was from texas. Btw my phone came bare inside a plastic wrap (no battery, back cover, ect). I read someone else got a good phone in the same case as me.
[myTouch 4G General] onishchuk4:
Yeah same here. All three came without the above mentioned things.
[myTouch 4G General] cdw9800:
my nephew just got a mt4g and i noticed is screen has better colors came with a sandisk class 4 8gb etc but his screen is LCD-SH-C2like mines wish colors looked washed out compared to his..even when im in bootloader mode his blues and purples shows way better
[myTouch 4G General] Phateless:
FRG83 means the version of the SOFTWARE and has nothing to do with hardware. That FRG83 just means froyo. You can see the same info by going to home screen and MENU, SETTINGS, ABOUT PHONE.
[myTouch 4G General] ArcticWolf91:
When did you call to get them replaced?
[myTouch 4G General] iambryantho:
my first attempt for replacement and they gave me the bad screen. i got it from texas...called them again and the rep told me they will send me another one. hopefully its the good one.
[myTouch 4G General] SParKlingCyaNide:
don't worry, you'll eventually get one from the newer shipments. My first replacement was another bad screen from Taiwan from the older screens but my second one came the dayy I shipped my first replacement out with the Perfect superior newer screen also from Taiwan. Couldn't believe it came the very next day and that it had a perfect everything from Taiwan. T-Mobile really took care of me especially since I had my Plum one from the very first day and I took a while to ask for a replacement now I have my Perfect Plum and couldn't be Happier. Looks like they're weeding out the bad displays, glad I waited a bit now for most to be gone. : )
[myTouch 4G General] chrisjs81:
Some others have thought that their newer SH screens were better as well but I don't think I've seen that confirmed. How do they look side by side at a bit of an angle?

On my bad screen if I have the phone resting on my leg, sitting on the couch, I have trouble reading gray-on-white web pages.

Others have so far determined that the included sd card isn't correlated to the screen.

If there are new, better SH screens that are coming out that would explain HTC's claim of a coating problem... Possibly.

Edit: fix swype typos
[myTouch 4G General] elbarto7:
I have the G2 and I love it, I'm planning to order the mt4g for my wifey but after reading this post guess i'll just get another G2.:)
[myTouch 4G General] eunkipark92:
for all of you who got good replacement in texas, what color is your phone. all my replacements were black, made in taiwan bad screen.

i really hope this one is good screen with no issues....:(
[myTouch 4G General] blancoisgod:
I got a good screen black model in texas.

But i live in houston, and i got my phone at the best buy in greenspoint.
[myTouch 4G General] yellowjeep:
I got a white MT4G today as did my sister. They are from the same corporate store in Wichita KS. Mine was from China and has an inferior screen. Hers is from Taiwan and her screen looks fantastic. Its really a bummer. Hopefully I can take it to a corporate store here in Denver and get it sorted.
[myTouch 4G General] mackster248:
Got two replacements within a week and both have the bad screen.... So dumb. Now I don't feel like being a **** and calling Tmo again for yet ANOTHER replacement. Maybe I should go through HTC? What do you guys think?
[myTouch 4G General] SParKlingCyaNide:
you're not being a ****, you're getting what you paid for! I say go for it. Took two times to get my superior screen afterall.
[myTouch 4G General] onishchuk4:
I just called "611" and said "cancel". Every time, the origin and return addresses were from Ft. Worth.
[myTouch 4G General] boon2:
I opened up about 10 phones in a corporate store and could not find one with a better display. I will try again next week; hopefully, we can determine a way of finding a better screen without opening them up.
[myTouch 4G General] cdw9800:
I have no issues seeing either screen at angels
[myTouch 4G General] NovoRei:
How can I know the screen I have without rooting?

Mine washout when not seeing from 90°rotations while slightly tilted. At more than 30° tilt, it loose brightness but do not washout.
[myTouch 4G General] bobsbbq:
Your blind then. LOL Just kidding, there is a big difference between the two. Everyone who has changed has echoed the same thing. Some people maybe happy with a inferior screen but not me.
[myTouch 4G General] Bronyr:
Has anybody tried:

dmesg | grep panel

I'm trying this on my Nexus1 (still awaiting for MT4G) and I do get results/info about screen, but can't confirm if it works on MT4G though...

Also: pwr with vol down and trackpad shows hboot>system info:

LCD-SO-C2

or:

LCD-SH-C2
[myTouch 4G General] bitbybit:
Both of your suggestions work but require privilege escalation of some sort. Grep, oddly enough, seems to require root and the stock bootloader unfortunately doesn't display the panel type (requires the engineering bootloader to be flashed, afaik).

You can work around it by either using a terminal app w/a large enough scrollback to check the first 20-40 lines of dmesg output after rebooting or using adb to redirect the output to a pc locally and manually check the file. Seems like most options aren't as user friendly as I'd like and still require too much work for the average Android layperson. There might be some additional app solutions, but I'm personally not all that jazzed about "infoTab" or "OS Monitor" since they both require internet access, but those may be viable options since they can apparently run dmesg (haven't tried myself).
[myTouch 4G General] NovoRei:
Thanks. Infotab or OS monitor works for dmesg.

Mine is panel 2 and Im not impressed. In fact it has 2 dead pixels, everything else fine, and I will not go trough the exchange lottery. Its hard to see them anyway.

China, ffc ok, samsung card.
[myTouch 4G General] Jaskwith:
I have had my phone since it came out on the third of November, replaced it twice and never saw this thread... is there a way to manipulate the terms and conditions to replace my phone for one with a better contrast?...do they even accept the screen flaw as an acceptable reason for return..?

Sent from my DesireT4G, thanks to a Gr8 gorilla!
[myTouch 4G General] Mistic99:
They do in some cases, but if not just tell them the FFC is blurry or blank and that you have tried system restores and nothing worked. They should send one out without question.
[myTouch 4G General] gotti109:
I got the Sharp screen, it possible to have a good Sharp screen.... did the HTC clock test and nothing seem to be faded?
[myTouch 4G General] chrisjs81:
Try the lock wallpaper with the white blocks and one red block. On my sharp screen those blocks are nearly invisible at an angle more than 45 degrees. On the good screens I think they should look almost the same as straight on, maybe even darker.
[myTouch 4G General] gotti109:
Ok, yeah I see the difference, I got the bad one, this sucks...
[myTouch 4G General] Jaylito.:
I bought my mytouch on eBay. found out it was washed out, changed my settings online @ T-Mobile's website to show that I have the mytouch4g red. called customer service & said my trackball wasn't working so I bullshitted on the troubleshooting they were giving me & said that my phone was purchased thru their website so they sent me out a new one.. was a superior made in China on the first try:) everyone just be nice & smart and ur gonna get ur money's worth!
[myTouch 4G General] Phateless:
This.

I'm on my second phone and I think I have one of the better of the "bad" screens, if that makes sense. If I angle it enough I see some washing out but overall it looks pretty darn good to me.

First phone was returned due to dust under screen and a loose rubber bumper. Since this unit feels solid overall I don't feel like taking my chances again.

Taiwan, ffc is fine.
[myTouch 4G General] Mftek1:
good or bad??
[myTouch 4G General] marinergreg:
It looks good to me. If you try a more extreme angle and it looks similar to that then its good. You might try this test from a few posts back.

http://xdaforums.com/showpost.php?p=10105441&postcount=557
[myTouch 4G General] onishchuk4:
Dude thats good. It should wash out immediately at even a slight angle. Its really really noticeable especially with anything green or yellow.
[myTouch 4G General] Mftek1:
Thanks bro. I just rooted and checked. Its an "so".
[myTouch 4G General] minus21:
I had the bad one

SO, after rooting and finding out I had the "bad" display, I compared it to my wife's....WHAT A DIFFERENCE. Guys, if i don't know if you have the bad one, just put it at an angle, it should become frustratingly washed out.

The good news: I returned the phone to t-mobile, and they exchanged it no problem. (Didn't even check to see if s=on, which it was, I made sure) The price of the phone had dropped a bit since I bought it, so THEY ACTUALLY PAID ME, for exchanging it. I was outside the buyer's remorse window. A good hopeful story for you all with the bad screens.