yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] bobsbbq:
Well I think it might look good to you but if you compare it to the pictures and videos I think you will find it is a bad one. If not post some pictures at the same angles as it will be the first one with a SH screen that is good.

From My MT4G Iced Glacier
[myTouch 4G General] bobsbbq:
Look at the pictures and videos in the first post. If you get any white out at all it is bad.

From My MT4G Iced Glacier
[myTouch 4G General] Mftek1:
Just called tmobile. Monday I will be sending in for a replacement.

How do I know if im getting a good device or bad?

And I currently have a red one (bad). I want to get red again.... I noticed on the youtube video the red is the bad one...... Are there any good red ones?

Sent from my HTC Glacier
[myTouch 4G General] pdxmatts:
Looks like I was looking in the wrong spot. Mine has LCD-SO. Sorry about that eunkipark, you are correct :o
[myTouch 4G General] pdxmatts:
If it is a replacement, they will send you the color you had. If you had the bad display, then you will notice the difference immediately if you received a good display.
[myTouch 4G General] Mftek1:
And if I recieve another bad device I just exchange again?

Sent from my HTC Glacier
[myTouch 4G General] pdxmatts:
Yes, I would. But, that's me :)
[myTouch 4G General] DoneDunIt:
I was looking for a way to sort out the good from bad buy the S/N on the outside of the box. Yes the Taiwan ones do seem to get more bad screens, yet there have been many China ones with the bad screen.

On the outside of the box, the second bar code is labeled

S/N:HTOADRM002## the last 2 numbers are less than 50 Taiwan made

It would be helpful to the customer service people who are pulling a new phone off the shelf to not give you another bad screen phone. Many will buy this phone and never notice the "white wash" screen. Other than those of us who are smart enough to use the forums to find info on our phones, many while never return a phone.

I have yet to be able to do the root boot as described by eunkipark.

Power down your device. Hold the Power and volume down button at the same time until the hboot screen comes up. Volume down to System info.

I have held both down for 2 minutes and only after letting go of the buttons, it boots up normally. I tried different combos but have yet to see anything other than the normal start screen.
[myTouch 4G General] bobsbbq:
You have to be rooted with the ENG hboot to see the system info. Can't see it on the stock hboot.
[myTouch 4G General] chrisjs81:
I doubt the screen part is encoded in the serial number, but as there were good and bad batches we could theoretically identify the affected ranges. But we don't have anywhere near the right amount of data to compile such a list.

I just checked my black Taiwan one that shipped with 2.2, it has the SH display. I thought the screen looked pretty bad at angles but coming from an AMOLED device I was a bit disappointed but thought it was "normal" at first, but now this is just BS.
[myTouch 4G General] Fuse8499:
I have the bad screen, but I purchased the device a month ago. So my 14 day return period with T-Mobile is up. Am I correct in assuming that I would have to go through HTC Warranty to get a replacement device? Or should I call T-Mobile?
[myTouch 4G General] tw39515:
call tmobile and say cancel. thats how i got mine coming, im in the same boat as you. bought mine on release day.

i had 3 issues bad screen, squeaky button, and ffc offcenter.
[myTouch 4G General] Phateless:
So I checked in hboot and I have the sh screen but it looks ok to me. Will post pics soon.
[myTouch 4G General] Mftek1:
So when I call in for my replacement what do I have tell customer service to get the good device? Or is it just a matter of luck?

Sent from my HTC Glacier
[myTouch 4G General] tw39515:
think its a matter of luck
[myTouch 4G General] naturalista:
Yes, I have a red one with a good screen, FINALLY! (4th Phone) I didn't want any other color but the red one. I thought briefly about maybe having to switch colors, but then I really would have been down about my purchase. I wanted red and they should be able to make a good red phone!

I wasn't going to try again since the screen wasn't that bad to me. My previous returns had been for other issues, not the screen. But there were reports from people that they were getting better screens shipped to them, so I said I would try one last time. Glad I did.... this phone is perfect!

I'm not rooting so can't help on the screen part, but its China, Red, 2.2.1 installed and it was from a newer batch. My old phone started with SH0B on the serial. This one starts with SH0C.

I posted these pics over on the official TMobile website, but it looks like the threads have been combined and my post is lost in the mix even though I posted late on Friday night.

Hope this helps!
[myTouch 4G General] crypysmoker:
Was so mad to find this out. Didnt notice a diference till my buddy came over with his to get rooted. Both bought same store, same day, same family plan... Mine is plum with SH screen, his is white with SO screen. The difference is to big to ignore. What sux is my 14 days are up, but since I know the manager of my tmobile Ill go in tomorrow and se if its a wide spread problem for them, then if it is she shouldnt have any problem exchanging it.

Sux to find out a month later I got the short end of the stick.
[myTouch 4G General] zeno911:
reposting to help people having trouble, or just think they have a good one.

http://www.youtube.com/watch?v=F_WmGHh4Km8
[myTouch 4G General] bobsbbq:
Great glad you finally got a good one. Check it over good I have a chrome bezel problem it has 2 nicks on the inside and there is a gap on the sames side. After some use I kept feeling like I was pressing a button on the right side, but there is no button on the upper part of the right side. I thought I was going crazy for a while but then I noticed the problem with the bezel.

I will be getting my first replacement through CS so I hope this is a good one. My wifes replacement through CS was perfect.
[myTouch 4G General] chrisjs81:
Is it the left side and the bezel is raised such that you hit it when swiping to the left of the screen? Right side is completely flush?

If so, wow, mines the same. Guess they didn't do a good job ironing out common production problems.
[myTouch 4G General] Mrdaviso:
+1 this sucks
[myTouch 4G General] dani26286:
hey guys. new to the ranks,and actually very prowd to be part of this site. yesterday i bumped into the thread about bad vs good display on mt4g,so i went ahead and checked mine. it is bad. i have to say that i noticed since the begining that something was off about it. wallpapers didnt display as crisp as would of expected on a device like this, but i said to myself that if this is the standard, ill live with it,until the next best thing comes along (and that is not the nexus s/huge dissapointement for me). but the awesomenes that is the XDA let me know i might have a deffective device,and it was true, so true that today,after speaking with 3 reps of tmo,and going 2 times to the store, they finally understood that when it comes to android and android phones,i have quite a bit of knowledge,and something as trivial as having a white or blue sticker under the battery,or britgness/ resolution settings in the sistem do not confuse me to back off. i mean i have a deffective device,i know it,i want a proper one. in the end i got what i wanted,and by wednesday ill get mine. i mean i know its all bussiness and stuff, but why do i have to repete myself 5 times to make everybody understand.

all good though. i love this phone, i love android,diggin the mysense literation, and most of the time satisfied with tmo.

btw,with the third guy from customer care that i talked to,i wanted to skip all the corporate bs they have to do(i understand,it is part of the job),and told him to go ahead and check xda,and tmo support forums,for a more indept view of the situation. i think that convinced him to stop with the crap and replace my phone :P.

i hope the new one wont have the same issue as this one.

any of u guys get the replacement,how does it look,good or bad?

in the end i just want to thank u guys and,of course,xda,for being there.
[myTouch 4G General] Singlespeed:
Just picked up two MYT4G for the wife and me, one good red one and one bad black one. On my way back to the TMO store.

Thanks for all the posts on this topic!
[myTouch 4G General] Mftek1:
I'm exchanging my bad red one for another red one monday. Hopefully its a good one too

Sent from my HTC Glacier
[myTouch 4G General] bobsbbq:
No mine is on the right side, same side as the camera button. It is raised and not flush either. My left side is very slightly raised but I would not have cared about that. I have some pictures I took just in case, I can put up if anyone is interested.
[myTouch 4G General] mikea3000:
I am unsure which display i have and dont feel like rooting just to find out. Can you guys help me out??
[myTouch 4G General] chrisjs81:
Looks like the bad one. Pics can lie though if the exposure is off.

Is the gray "Google" almost completely invisible in the search widget? Looks like that from the pic and that's how my bad screen acts.
[myTouch 4G General] mikea3000:
Thanks for responding. It is faintly visible. It is so tough to tell which i have
[myTouch 4G General] Singlespeed:
Well we went through 3 phones at the store and no luck, two black and one red. All made in Taiwan, even my wife's is made in Taiwan and it's good.

The store Manager did not think it was that big of deal and would only go through the 3 and no more. So do I just call 611 and have them ship me a new one?
[myTouch 4G General] tw39515:
goto different store. if not call 611 and say cancel, speak to the retentions dept and tell them your story.
[myTouch 4G General] Singlespeed:
Yes I am, I just bought them yesterday. I did not think I could go to a different store, but I will try tomorrow.
[myTouch 4G General] tw39515:
i would go to diff store. its a crap shoot that theyll mail a good one.
[myTouch 4G General] Phateless:
Can you guys tell me if I have the good or the bad display?

Thanks!
[myTouch 4G General] tw39515:
looks like a bad one to me, see how the grey turns white. have checked to see which screen you have in recovery?
[myTouch 4G General] igotdatglow:
Called T-Mobile

They put in a trouble ticket to have the phone team look into the quality issues. I was told they would have to contact HTC to see WTH is going on.

I told him to look at their very own forum for facts and gave him the thread title.

The screen was my main priority, but I mentioned radio inconsistencies, non-centered FFC, and non flush materials...

They said it would take 5-7 days and they would contact me with a response. Basically there was no need in sending me a phone that could be defective also.

I don't mind waiting a week or two if they can somehow figure out how to send me a good one and prevent the remaining bad ones from being sold. I'll post more when they contact me, until then I"m good. My phone gets 6Mbps here when my friend's good screen Mytouch won't go past 4Mbps in the same exact spot. My last one would only get 2.5Mbps in the same spots I now get 6Mbps. Come on HTC and T-Mobile!!
[myTouch 4G General] Singlespeed:
For S's & G's I called TMO customer service to what they would do for and just how far a store should go to satisfy me, and she said the should go through as many as possible. Also, she said that she could send me a new one, but from then on I will have to deal with phone CS. So I will be heading to a different store to try my luck tomorrow.

BTW this rep did not have a clue about the screen issue and she said she even owned one.

Here is a picture of the ones I have one red and one black both are made in Taiwan. Can you guess which one is bad? LOL
[myTouch 4G General] Syntax323:
So you have to Root to find out what screen you have in recovery? Can a rooted phone be exchanged??

Also, What do you guys mean centered FCC? Can you guys take a picture of what you mean by centered FCC under battery? Their is two FCC's.

I have a China made MT4G, I think it has a washed out screen, but learning to root this thing is going to be a hassle...

Think I might just return it and go back to my N1...
[myTouch 4G General] tw39515:
yes it can be unrooted to return, they are talking about ffc front facing camera.
[myTouch 4G General] mikea3000:
I posted pics of my display a little while ago and was told that mine is the bad one. But now that i look at your pics (using the same wallpaper image) mine looks more like your "good" one. So i am even more confused now.

Do you have your brightness on auto or all the way up in those pics?
[myTouch 4G General] tw39515:
pictures can be decieving where was yours made?
[myTouch 4G General] Syntax323:
Everything checks out on mine, but I haven't rooted yet. I can't decide if I should go back to my N1, or stick it out with this.
[myTouch 4G General] mikea3000:
in taiwan got it the first week they came out
[myTouch 4G General] Singlespeed:
brightness is on auto on both, the camera I used is not the greatest. But when you look at them side by side you can really see the difference. My wife noticed it today while we were out and about playing around using GPS and see could not see the screen on mine, but her's was good.

The only thing I can saw is try looking at some dark pictures and you can see that the blacks turn grey or white. The display model at the store today was pretty bad, even the rep said something about it. He did not think it to be a big problem, that's why he only opened up two phones.

I wonder if the G2 is having this kind of problem?
[myTouch 4G General] tw39515:
mine too mine looks washed out on the clock, check it out.
[myTouch 4G General] bobsbbq:
Sorry to tell you but yours is a bad display. :(
[myTouch 4G General] bobsbbq:
From what I see I would say it is a bad one due to the power control washing out, and all the blacks and greens are washed out..
[myTouch 4G General] civicvx94:
So for those of us with the bad display, should we just call 611 for a warranty replacement and say my screens washed out and looks awful compared to...everything else and see what they say? Or should I acknowledge I know its a very common issue that I'm affected by and want to get a replacement? I guess what I'm wondering is if T-Mobile is aware of and correcting this with problems?

I can't even stand to use the phone with the display, its absolute garbage compared to my Nexus.
[myTouch 4G General] bobsbbq:
Well they are not recognizing it internally as a problem in CS which is a shame. HTC has already admitted to the issue. But there are a host of other issues you might have as well as a bad display. Look your device over good..
[myTouch 4G General] tw39515:
such as squeaky keys, off centered ffc, bezel defects, light leakeage from around keys, or glass not being level.
[myTouch 4G General] bobsbbq:
Yes and or Intermittent network compared to another good one next to yours, Power button etc.
[myTouch 4G General] vw671:
Check this out, I zoomed into your second image in my browser and tilted it like your first picture. Keep in mind the second image is a bit washed out to begin with (ie. not my display).
[myTouch 4G General] bobsbbq:
Well in this picture it seems to look good,
[myTouch 4G General] laokast:
I am stuck in a dilemma. I just got a black mt4g a few days ago from a T-Mobile store. It shipped with 2.2.1 and I checked under the battery and it says made it China. I just rooted it today and the lcd is a sh c2. It is washed out at a angle as I've been comparing it to pictures I've seen on the forum. Will be getting a new one soon.
[myTouch 4G General] Phateless:
Yes, I have the sh screen... pics were taken with an iPhone 3GS. Also took a video, will upload tomorrow.
[myTouch 4G General] btbuck1:
this is a good one. all of them (even the good) wash out at that extreme of an angle. But your colors are deep in rich on the dead on shot, that's a dead give away.

@bobsbbq, reason the powercontrol looks differen't is he's running cyanogen mod rom. hence the "cyan" instead of green buttons on there.
[myTouch 4G General] Mftek1:
Sending my device in tomorrow morning for a replacement. How do I get CS to send me a device with a good display?

Sent from my HTC Glacier
[myTouch 4G General] tw39515:
so what do you think of mine, it looks washed out to me and the angle is not out of the ordinary for viewing. straight on looks ok.
[myTouch 4G General] Phateless:
Thanks so much for doing that! Really helped...

I'm really hoping you're right and that's what I've been telling myself up until now. Although vw671's pic looks pretty convincing.

We'll see, might have to contact T-mobile.
[myTouch 4G General] civicvx94:
O ok.. so because its not recognized as an issue we have to make up something else to warrant a replacement? They'll actually send a replacement for squeaky keys? That's amazing bc I also have squeaky keys lol..

So if we get another bad one, same process again? Can we do this online or does it actually need to be on the phone?

Sorry for the questions, I've never used a warranty for phone replacement before and am very excited about getting a (hopefully) better one.
[myTouch 4G General] tw39515:
call 611 say cancel. i actually have squeaky keys and they are shipping me a phone. also the bad screen and the ffc is a little off center.
[myTouch 4G General] rosebud1:
my new phone will be here on or before the 23rd... cross your fingers
[myTouch 4G General] adrianlizman:
i don't see any difference.
[myTouch 4G General] bobsbbq:
Even though it looks better in the second picture I have yet to see a good one with SH LCD.

If you want to be absolutely sure try to match our photos on the first post or even better use the white blocks wallpaper and take some more pics.

Look at my video again, mine does not wash out even at extreme angles.
[myTouch 4G General] eunkipark92:
lkjdsfljhsadfajhfds

received my replaceent. diffent p/n number

came with 2.2

made in taiwan, washed out screen.

dead center ffc camera

however the only different thing is that the replacment doenst make

squakey sound when i push back button

and less lights bleed

imma put mine back to stock and send it back and tell them to send me another one. my old one have scractches loll

How do u guys open back cover, i cant open once i close it ...

i use dime or penny to open it and it scratched my phone :(

well it took me 20 min with tmobile online chat cs.

they are sending me a new one, this time no shipping charge.

but its just regular ups ground so i guess i have to wait a bit.
[myTouch 4G General] bobsbbq:
I just got my hopefully last replacement. From my initial inspection it looks good, FFC is off center. It has the good display and is made in china. I have not actually used it so it will take me some time to check it out thoroughly.

Sent via Express shipping with return label. All paid for by T-Mobile.
[myTouch 4G General] bobsbbq:
Well I got another black one today and it has the same washed out display. I guess I will keep trying, or have to pressure T-Mobile or HTC to send me a good one.

Can the user who has one of both make a picture with them side by side and post the pictures please.
[myTouch 4G General] bobsbbq:
Ok can I ask a question to the users who got a good or better display through replacement, not from a retail store. Did you get it from T-Mobile Customer service or through HTC? I heard T-Mobile only sends out refurbished units for replacement. Any comments on this process welcome.
[myTouch 4G General] Jayrod1980:
I guess I have the bad one, but not very bad. This is my fourth mt4g, and this is the best built one. I have pretty deep blacks and other than the grey on the clock widget, the colors are close to the g2. I have no periwinkle on mine. This black one shipped with 2.1.1, has no off center ffc, no dust under the screen, no dings in the battery cover, no paint imperfections, no messed up bezel, and no rattley ear speaker, so I'm not too bummed.
[myTouch 4G General] zeno911:
hope this helps. phone on the left has bad display, phone on the right has a good one. Only problem my girlfriend has the good one and could care less. The icons look a little crisper on hers. I know the photos are blurry they were taken with a n1 .

photobucketcom/albums/h432/kris1585/mt4g%20Display/
[myTouch 4G General] Jayrod1980:
There must be more than 2 screens given that I have very deep blacks, but some grey on the clock at deep angles, and no periwinkle
[myTouch 4G General] bobsbbq:
Are you sure it looks like the one on the right is the better display?

Thanks for the pictures. BTW could you do them with both the same theme that way they have the same luancher bar and background. Also make sure they both have the same brightness.
[myTouch 4G General] zeno911:
sorry damn anti spam xda has set up. i have to post 5 time before posting links. First time poster, long time reader.
[myTouch 4G General] bobsbbq:
don't worry you will be at five in no time. Your help is very valuable and thanks.
[myTouch 4G General] student.driver:
Red with good display. Honestly, I've had a Nexus One, and I thought this was an AMOLED unit because the black was so black. However, I still can't use the desk clock at night (even dimmed), because the backlight is still just a bit too bright. It even seems a touch nicer than the G2 I was using, but that might be because I notice the black a lot more with the theme on the mT4G.
[myTouch 4G General] setzer715:
As I work for TMO I ordered my through employee phones 9am the day of release (Thursday). Received via UPS the following Monday.

I have the good screen but possibly an off center FFC. I have to point the phone downward a little and to the (camera) left. Does that sound right? No other issues.
[myTouch 4G General] kitsunisan:
Had two phones, the first I ordered at launch and received it that Friday, had a good screen. Had an issue with it and ordered a replacement on the 13th, received it a few days later. This one had the washed out screen. I returned the replacement, I figure the issues with my first one can probably be fixed with a new rom.
[myTouch 4G General] Jon C:
Not sure if it helps, but...

I own both screen types, on two different phones. The launch unit, manufactured in Taiwan, shipping with 2.2, definitely has the 'washed-out' screen. I think it has better dim performance than the 'superior' screen, but that the screen with the better contrast looks better all-around.

The 'second batch' of phones appears to have shipped from China, and ships with 2.2.1 out of the box. This phone appears to be the more likely of the two, with the nicer screen. I got it last week at a retail T-Mo store.

Good luck. ;)
[myTouch 4G General] bobsbbq:
Hey Jonc can you do some side by side pictures or video as well? Same theme same settings etc.

Thanks for the info I hope I can get a good one.
[myTouch 4G General] mingkee:
Mine looks good in ANY angles.

It's even looks better than nexus one except pitch black, but it's pretty close.
[myTouch 4G General] bobsbbq:
After looking more at your pictures I'm sure the device on the right has the better display.

Also it would be a better comparison if from the side view to have them end to end instead of side to side.

I will repost the link for you:

http://s1109.photobucket.com/albums/h432/kris1585/mt4g%20Display/
[myTouch 4G General] kitsunisan:
Would also help if both had identical wallpapers, icons, etc. Hard to tell if any variable is throwing off the comparison.
[myTouch 4G General] erebusting:
I turned up my brightness almost the way then checked out a few colorful wallpapers as a test and I notice some Angles where things seem a Little washed out , but other angles very close to those in which the colors were still vibrant ( of course not as vibrant as straight ahead in either case )
[myTouch 4G General] btbuck1:
useless comparison. they both looked god awful.