yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] 99danman:
Guys I need your help.

I have the bad screen so I called T-Mobile. I explained to them that the screen is inferior to other screens of the same phone model, going thru the whole terminal emulator explanation and all. They're telling me that its not means to replace a phone. I continued to explain that its a manufacturing defect and that there's a quality control issue. The Rep said that the phones are made in two separate factories but the procedures and materials are exactly the same. I told her they're not but she wont budge. What do I do? I want my good screen.

EDIT: I chatted with the lady on T-Mobile.com, very nice lady. I'm getting an in-store replacement this week. :D As a word of advice to anyone wishing to exchange, if you chat with them online, you can link them to their own forums with people discussing the issue. Makes things much smoother. Lets hope my next is a good one!

Sent from my HTC Glacier running CM7 Nightlies :D
[myTouch 4G General] [hfm]:
Is there a place to buy one that guarantees a Sony display?
[myTouch 4G General] lychris85:
Got mine at Best Buy Mobile. Got a Black one with the superior screen. Was luckg :)
[myTouch 4G General] lincoln131:
I had a Red China 2.2 model with a bad display. I took it back to Tmo today and got a new Red China 2.2.1 model and the screen looks a lot better than the other one, but the dmesg shows panel type 1.

My wife has panel type 2, but I can't compare with her until I get home from work. The only other phone I have to compare it to is the Vibrant, so I'm not really sure what the deal is.

Has anybody else had a bad screen that shipped with 2.2.1?
[myTouch 4G General] Phateless:
I've had better luck going through warranty exchange, that way you can test the new device before surrendering your old one.
[myTouch 4G General] bobsbbq:
Panel 1 is the bad screen. Just take it back and get another one.
[myTouch 4G General] koshtaru:
Just got my MT4G today (first one) and I got a type 2! Woot!
[myTouch 4G General] dasudevil:
ME TOO! Im soo excited. My co-worker has a crappy screen and been trying to get a replacement. TMobile told him they are aware of the issue and are no longer sending replacements as of 3 days ago. If that is the case im glad i got in and on the first shot too.

Temp Rooting Phone now done... that was faster then my last phone... installing all my backups. YEA for the one click.

Thanks xda im glad your here. Helped me out in several occasions including the Original MT3G v1.0.
[myTouch 4G General] Phateless:
Tell him to call again and talk to someone else.
[myTouch 4G General] koshtaru:
Yea I rooted my phone in less than 20 minutes! Mainly cuz visionary works with the MT4G unlike with the G2 lol

Which ROM/Kernel do you plan on flashing (if your going that route)?
[myTouch 4G General] DisturbedAle:
Just got my replacement but I can't seem to find the screen type, I did see it on my first unit. All I see is "glacier_panel_blank" and "glacier_panel_unblank".

Any advice?

EDIT: Nevermind, forgot to turn off Fast Boot.
[myTouch 4G General] thebluecoat:
white mytouch4g

panel type 2, chicka bloop!
[myTouch 4G General] m00nshake:
I second this...
[myTouch 4G General] m00nshake:
I want to say that if you have trouble with a customer service rep and getting a replacement phone, hang up and try again. I've been hung up on, told I'd get a three day replacement then turns out it was overnight, been told multiple times they'd exchange the phone as a 'one time courtesy'...blah blah blah... Fact of the matter is it's a call center filled with under paid and under qualified workers, just try again and again and you'll get through to someone who'll help. I've gotten multiple replacements, multiple credits, and am now paying $20 a month for unlimited data plan for as long as I keep the service, due to the fact I keep calling back in my effort to get the elusive perfect MT4G
[myTouch 4G General] Grem135:
Guess I got lucky, I got my phone a few days ago and just found this thread.

black MT4G with superior screen.

Grandson has the iPhone4 and I found that the front camera is much better on MT4G also, his iPhone was washed out compaired to mine. I love it when he wants to compare.
[myTouch 4G General] alfadog77:
since it's February do you thing they fixed the problem with the MT4G? i think 2+ months is enough time for cell phone producers to fix a problem that has been so widespread
[myTouch 4G General] Oscarkb:
Wooohooo, I got the good one
[myTouch 4G General] alfadog77:
yess i think HTC is finnaly sending out the new batches :D and is it possible for me to exchange my, mytouch4g without receipt i want the black version because i found out the white is hard plastic and i hate the feeling of plastic in my hand no matter how nice the plastic is
[myTouch 4G General] verysick:
Good screen, I think :-/
[myTouch 4G General] Mrdaviso:
You can't tell unless you verify
[myTouch 4G General] Phateless:
While that's technically true, I could tell right away the first time I booted up my first good screen. Before it even left the splash screen I could tell.
[myTouch 4G General] Mrdaviso:
Yup, me too that's why I posted. They said "I think :-/" lol
[myTouch 4G General] osugsxr:
Have a bad screen that I knowing accpeted in a trade of my nexus s. Received a white mytouch 4g with bad screen plus $200. Called HTC and told them that I have a bad screen, and rep knew what I was talking about. Going to mail it in and have it replaced with a good one!!

Should I revert back to stock? Or not even worry about it? I read different views on both and either it seems like they fix it.
[myTouch 4G General] Phateless:
It takes 10 mins. Might as well unroot.
[myTouch 4G General] strcheng:
i purchased my MT4G from newegg.ca in Jan, 2011. unfortunatly i got a washed out screen. can anyone tell me how do i get the replacement, and from whom? HTC or Newegg.ca?

thx
[myTouch 4G General] osugsxr:
I purchased one off craigslist....all you need to do is call HTC repair/warranty department and tell them that you have a mytouch 4g with a washed out screen. They will issue a RMA number, and you'll send it in to have the screen replaced. I'm waiting on my hd2 to be fixed first before I send it out
[myTouch 4G General] 99danman:
What exactly should I say to them?

Sent from my HTC Glacier running CM7 Nightlies :D
[myTouch 4G General] osugsxr:
I have a bad display, washed out, panel 1....they know what's wrong with it
[myTouch 4G General] 99danman:
They didn't know. But they're telling me its like 3 weeks without a phone and I use my phone for everything so...

Sent from my HTC Glacier running CM7 Nightlies :D
[myTouch 4G General] alfadog77:
how much are they asking for shipping? cause i might need to return mine because the white MT4G's have alot of washed out display's o and btw is it possible to exchange the color for a different?
[myTouch 4G General] 99danman:
They didnt actually give me a price or that information.
[myTouch 4G General] alfadog77:
o ok but damn i thought by Feb they would've fixed the display i mean can live with creaky buttons and un centered ffc but yeaa
[myTouch 4G General] 99danman:
I feel you man.
[myTouch 4G General] alfadog77:
damn straight i just hope this phone doesn't have the display defect cause my G2 already has a broken GPS for once i want a perfect phonee :D
[myTouch 4G General] hmarcus:
Got a black one with the #2 display on the first try. I've been watching this thread and hesitant to get a MT4G, but now I'm very happy!
[myTouch 4G General] 99danman:
It sucks negotiating with these people.

Sent from my HTC Glacier running CM7 RC :D
[myTouch 4G General] pinoyz:
Got my Black MT4G during the Tmo Valentine's promo :) and it came with Type 2 Panel :)
[myTouch 4G General] alfadog77:
omg same here but my dad got 4 1 for each of my family but he was stupid and got 2 white when i asked him to get 2 black 1 for my bro and 1 for me :/

and i dont get mine until this monday because he bought them at Ohio T_T im soo anxious
[myTouch 4G General] xdviper:
I had the perfect white one. No flaws perfect. But yesterday all of a studden the power button decided to stiffened up.

Now I'm thinking if I should send it back to T-Mobile or not.
[myTouch 4G General] j21blackjack:
I'm very happy to report that it only took one try to get a good display. I did have to haggle with T-Mobile to actually send me a replacement, but in the end I didn't even get charged for shipping. I just finished installing iced glacier on the new phone and making the old phone all stock again to send back. I didn't even get the phone from T-Mobile, I got it from radioshack, so T-Mobile replaced it as a warranty issue.
[myTouch 4G General] xsboredom:
omg same issue here. Just happend today! WTF

too bad i bought the phone used and probably cant get a replacement =\
[myTouch 4G General] cthulion:
Yes you can, just make sure you don't tell you got it used. As long as they have your imei your fine.

Call them, report the problem, you can either have it shipped or replace it at a store.

Lots of people who got theirs on craigslist have successful stories of getting warranty exchanges.
[myTouch 4G General] xsboredom:
Thanks!! did that today! Replacement getting shipped out! :)
[myTouch 4G General] synaesthetic:
Got lucky when I bought my MT4G today. :)

Black one, made in China, good screen, no bezel click. Solid as a rock. I really like this phone! The good screen MT4G is actually very nice, it looks better than the G2's screen.

Not as good as the Nexus S, though...
[myTouch 4G General] 2Noob4U:
Mine is the bad screen

I kind of got the run around though. Called customer support and they told me that the phone is fine. I laughed of course. Called again a day later and they told me to go to the store. The store told me to call again. I just got on the chat with them about 5 minutes ago and they are sending me a replacement.

What are the chances it's refurbished? And are the new Black phones they are sending out working better?
[myTouch 4G General] rojovilla:
Good screen with bad FFC?

Just got my third unit today, and the last unit was great until part of the touch screen went dead (still have no idea about that one).... Both have great screens and the one I'm sending back had a good, straight FFC. HOWEVER, this one I just received has the off-center FFC like my first unit! Weird, it's like it went through both locations to get manufactured!
[myTouch 4G General] Phateless:
Just keep sending them back until you get a good one. At one point I had 4 phones at my house. Now the current one has dust under the screen and questionable microphone performance so I may have to send it back too.
[myTouch 4G General] radamo:
Can someone who has seen both comment on the "Good" display's performance in full sun light vs. the "bad" display. Is it just simply the view at an angle difference or is there more to it? I have a "bad" display but all else is fine with my phone. I don't relish the thought of multiple returns to get a really good one.

Thanks,

RA
[myTouch 4G General] Phateless:
imo sunlight is a big difference for a good screen. Tbh I really noticed it the first time I used the navi with the phone in a cradle while driving at night. The difference in color richness and sharpness was really pronounced.

Visit a couple of stores and ask the employees if you can check out their phones. When I finally found a guy with a good screen I really could tell the difference and I was motivated to do the exchange.

The terminal emulator method (dmesg) makes it easy to verify screen type with a non-rooted device.
[myTouch 4G General] radamo:
Looks like I have panel type 1. I guess I will have to see if I can find someone with a good one.

Thanks,

RA
[myTouch 4G General] radamo:
So, in full sun light are you able to see your screen without it being at full brightness (like on Auto) or do you need to set it to full?

Thanks,

RA
[myTouch 4G General] Phateless:
I'll have to test but I know it does better than the bad screens I had before.
[myTouch 4G General] xsboredom:
Wooot! Got my replacement! White, Made in China, Type 1 Panel :D!!

As soon as i turned it on, i immediately could see the color difference in the splash screen.
[myTouch 4G General] Phateless:
I think you mean type 2?

Sent from my HTC Glacier
[myTouch 4G General] xsboredom:
probably.. i got the nice one? :D
[myTouch 4G General] Phateless:
Follow the instructions in the first post to run the dmesg command.

Sent from my HTC Glacier
[myTouch 4G General] calming:
I don't see anything with "7 000000..."

Do I have to be unrooted?

Sent from my MT4G
[myTouch 4G General] Phateless:
no, you have to reboot right before you do it (to clear memory) and then scroll all the way back up to the top after you run the command. did you read the instructions?
[myTouch 4G General] 2Noob4U:
Just got a another phone.

Made in China and Type 2 display. No clicking or squeaking on the bottom where the buttons are.

Noticed it was a better screen the minute I turned the brightness up to 100%.

Like a completely different phone.
[myTouch 4G General] calming:
Awesome, thanks... Oh yea, type 2... Giggity giggity

Sent from my MT4G
[myTouch 4G General] myk0:
im gonna go to the tmobile store i got it from... should i unroot it before i go?
[myTouch 4G General] alfadog77:
i got a good screen first try but in return i got a dead pixel and dust under the screen and i cant warrenty exchange it because im not the account holder for t-mobile D:
[myTouch 4G General] mike21pr:
honestly i dont see the big deal. when i got my glacier i loved how the screen looked. it was better than my hd2 and evo so i was happy. thanks to this thread, i found out about the screen differences and decided to test mine... dum dum dum..... bad display

honestly i dont see the horribleness here. sure its no super amoled but its pretty good and i would love to see how a good display looks like.

imo its prolly good display and great display lol
[myTouch 4G General] Phateless:
Go to a couple of t-mobile stores and ask a couple of employees if you can see their screen and run the dmesg command. I did that and when I finally saw a good screen I was motivated to do the exchange.
[myTouch 4G General] TJBunch1228:
So is having the bad display justification enough for HTC to offer a replacement?

¿Eye kan haz moar Jinjerbred? Kthxbai
[myTouch 4G General] Phateless:
Maybe.
[myTouch 4G General] graffixnyc:
I was lucky and the first one I got I got with a good display, now I have to send it back for a warranty exchange for another issue with the phone and I'm afraid they will send me one with a bad display.. I'm keeping my fingers crossed..

If I'm rooted with S-off and CM7 if I just install the stock rom do you think they will notice it's S-off and rooted or Do I have to unroot it and turn s-on again?
[myTouch 4G General] Phateless:
Unrooting it takes 5 mins. Do a search for pd15img.zip.
[myTouch 4G General] liamkim:
Bought a phone used from ebay and shipped to Canada. Ended up being the bad display so I thought I'd try HTC cs and see what they had to say. First guy told me nothing is wrong with the screen so tough luck. The second guy gave me an RMA number and I sent it in under warrenty. Got it back yesturday but it was the same phone. I think they just replaced the screen but it's still the bad display.

Now I'm thinking after reading a lot of posts about other issues (light leaks, power button...) that maybe I should just live with the bad display and not take my chances with other problems with replacement phones. Is the good display that much better?
[myTouch 4G General] rosebud1:
It is a huge noticeable difference that by fiancée, someone who couldn't care less and thought I was crazy, noticed it in less a second when I got a good screen and she sent hers back that day. Haha
[myTouch 4G General] daryllh:
It is quite easy. I didn't know how to unroot but it took me about 15-20 from starting to read instructions until phone was in return package.

That being said, not unrooting shouldn't be a big deal. They are almost certainly not going to check for that. And if they do, you can say 'prove I did it'. lol
[myTouch 4G General] Phateless:
Companies like T-mobile spend millions of dollars on attorneys to write their warranties in such a way that T-mobile can protect itself and deny responsibility. I'm confident that rooting falls under that umbrella.

My point is: why take the chance when unrooting is so easy?
[myTouch 4G General] jasonp2506:
red so-c2 ftw
[myTouch 4G General] chukis13:
I have a superior screen on my Black mt4g made in China and my wives mt4g has the superior screen on her white mt4g made in Taiwan.
[myTouch 4G General] markjnj:
hd recording on my origina mt4g white was horrible, it was freeze for 2 secs then continue. I originally though it was a bad microsd but it wasn't. I also had the washed out display SH. In any case, I just received my replacement it is an SO display, and i tested HD recording and it now records smooth. The difference in display is really noticable...
[myTouch 4G General] Cal-El:
Your an idiot.:D
[myTouch 4G General] entropism:
anyone getting refurbs with bad screens lately? I traded a G2 for a 4G last night and the screen is definitely a defective panel. Called T-Mo and they're shipping me out a new one tomorrow. Hopefully this works out in my favor
[myTouch 4G General] The_F_Word:
GUYS WAIT A DARN MINUTE!!!Lol

All u need to do is call and complain about not having a good screen how its faded,,, how the front facing camera is tilted to the side and its not centered,

How the gps does not lock for any mombo jumbo or guble gabba,

How it makes a weird noise when you try pressing something... And if ur rooted all u need is a regular stock rom on it.....

I SENT TWO PHONES BACK ROOTED!!!! WITH A STOCK ROM AND IT WAS GOOD LIKE ICE CREAM IN THE DESSERT LOL..

Just pile up the complaint problems and if ur insured then ur all set to go..... Thank me later :)
[myTouch 4G General] entropism:
So I received my replacement red MT4G today, and it's got the bad screen as well. T-Mo is sending me out another one, hopefully tonight... I have a feeling this is going to get tedious.
[myTouch 4G General] CB620:
Got dammit tmobile.
[myTouch 4G General] marcos.lennis:
I bought mine from Craigslist (new). Do you guys think that if I call T-Mobile they would replace it?

What excuse do I give them for replacing it? Do I have to tell the that something else is wrong? HELP!!!!!!
[myTouch 4G General] msmith1991:
they kinda have to replace it because its under warranty. doesnt matter where you got the phone. but dont tell them "oh i purchased it from a guy on craigslist" lmao! they want ask how or where you got the phone. just complain about something being wrong with it and insist you have already factory reset it twice, then most likely he/she will move forward to the warranty department
[myTouch 4G General] marcos.lennis:
Do I tell them that I have the bad screen phone, or some other BS?
[myTouch 4G General] marcos.lennis:
Getting replacement in a week. That was easy... Thank you all for your replies. Now comes the unrooting process.
[myTouch 4G General] entropism:
2nd replacement came in today, which was shocking since I put in the order yesterday. Turns out they weren't shipping it out of Fort Worth TX like I thought, but out of the NJ warehouse. Anyways, my 3rd phone, but that 3rd time was the charm. FFC seems to be straight (but I have no way to reference it really), panel type 2, no backlight bleed, buttons are solid. I'm a happy camper right now.
[myTouch 4G General] CB620:
traded with a member on xda and i have a good display. i seen my friends mytouch and his colors were very bland and not vibrant. he said he is sending his back to get another one.
[myTouch 4G General] tooter1:
I got my replacement today. Red one, Made In China with a good screen.

We told them it had a whiteout effect, did all the usual factory reset blah, blah, blah. Then they said they would send us another one..:D
[myTouch 4G General] Shaddy-Z.:
I'm getting mine shipped. They were out of white, so they're sending me a BRAND NEW black one. Since this is probably the new batch do you think this will have the superior screen? I couldn't just say I had the bad screen they said that doesn't pass warranty. I had to mention the touchscreen just simply isn't working correctly and all I can basically do is make calls. And other problems that are completely true. So overall:

Do you think since this is a brand new phone will it have the superior screen?
[myTouch 4G General] Jack_R1:
My story:

I bought my MT4G second hand, from eBay seller (store). Got it and discovered the old model screen. Called HTC Customer Care, explained the problem (bad screen visibility from angles, faded colors, white instead of yellow), they said - no problem, ship it in and it'll be repaired under warranty.

I've shipped it, and to be sure, added a letter describing the screen difference with the phone.

Received it today, completely renewed - and with new screen.
[myTouch 4G General] gotti109:
Got my replacement today..... bad screen and no sound from speakers (thats weird)... they shipping new one, should be getting it tmrw.....

Overall I love this phone
[myTouch 4G General] ArcticWolf91:
Do you know if they will send a replacement device first? Like I know that sometimes they'll send you a replacement and you just have to mail in your old one. Or do I have to mail in mine first and then they send me a replacement? I'm trying to decide whether its worth the trouble of getting it replaced with HTC. I've heard some bad stories over on the Nexus 1 forums. And I really don't want to part with this phone (its so fast!) and go back to using my G1 for a couple of weeks while a replacement arrives.
[myTouch 4G General] bobsbbq:
From what T-Mobile told me you have to send it in to HTC. But you can talk to them to find out. But I don't think they do like T-Mobile and send you a unit first.
[myTouch 4G General] bobsbbq:
My 4000th post

Wow my 4,000th post. It does not seem like it has been that much. :D
[myTouch 4G General] rjhay22:
I dont know bout going through HTC, but...

If you go through Tmobile, they will send you the replacement and you will have seven days to mail the defective device. If theres on thing that separates Tmobile from other carriers is their awesome customer service, as long as the phone is one of their own, they will make sure youre happy with it, at least in my experience.
[myTouch 4G General] kfgtboypsp:
I got my phone replaced, even though i was 5 days over my remorse period. told them my wifi was busted (thanks to gorilla's stock kernel). no questions asked. but no luck getting my a superior screen. looks like my t-mobile store in my area still has the first unit batches. ill try my luck tomorrow again. i wont give up till i get my superior screen!!! lol

BTW im on my third mt4g!
[myTouch 4G General] student.driver:
Rock on dude! Keep at it. :)
[myTouch 4G General] jjdill:
Mine looks washed out with the sceen cover on but perfect without it
[myTouch 4G General] vw671:
Posted it on the wrong board. Hopefully a Mod will move it here soon.

http://xdaforums.com/showthread.php?t=869760