yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] roodney:
Replacement is bad screen

I am honestly very disappointed in owning a MT4g. I love the phone, performance etc, IT is indeed a nice freaking phone. I really dislike what they replaced mine with. I could not take the refurbish crap. I sent it back and immediately called Customer care and explained to her that the Bessel was crooked. Now I did download (terminal Emulator) and ran the dmesg. I got a panel 1. So either my screen was tweaked to look vibrant or a different backlight was used but it wasn't panel 2 like some people here suggested. So we are being taken as fools here. This replacement phones are using parts that might not be even standard parts of the original MT4g specs

.... :mad::mad::mad::mad::mad::mad::mad::mad:
[myTouch 4G General] nextbond:
Terminal emulator on my non rooted phone mytouch4g does not show this line. Please advise
[myTouch 4G General] Mrdaviso:
Reboot then run the dmesg right afterwards, the line is only displayed on boot.

Sent from my HTC Glacier using my brilliant SO display on the XDA APP :D
[myTouch 4G General] stratax:
Im guessing i have a bad display? My FFC is also to the right alot, it looks like the part that capptures you looks cut off a bit. and the bottom of the phone leaks light, and looks like dust could easily leak through. i bought this december first so maybe it was the first shippment of them and a defect :o Monday i have to call T-Mobile back to give them my voice ticket cause they got some error.

also sorry for bad quality on camera ha it was a webcam. notice the light leaking out on the bottom left xD anyone elses like that?
[myTouch 4G General] bobsbbq:
It is definitely a bad screen, I have never noticed the light leaks myself. But I never have used them in the dark yet.
[myTouch 4G General] stratax:
Yeah i also had leaks like that but worse on my old mytouch slide. try turning all lights off and covering the light indicator. see if their is any leaks. also the bottom of the screen doesnt touch the very bottom so i can see a crack lol. I have been really happy with this phone, its just stuff like this that annoys me xD kinda wish they would have put capacitive buttons on so they didnt have the leak problems. i would get the G2, but i dont need the keyboard at all, and the extra ram on this phone is nice.
[myTouch 4G General] roodney:
http://community.htc.com/na/htc-forums/android/f/101/t/8180.aspx
[myTouch 4G General] eunkipark92:
sigh just found out that i have a washed out scren

i was wondering why my screen was so washed out when i tilt a bit..then i saw this thread.. i just thought im not getting used to the screen since i was using vibrant ..

oh well..im just gonna use it...and return it later when i break something lol
[myTouch 4G General] kitsunisan:
I'm having a hard time really telling about mine, it doesn't seem to fade as I tilt the screen, but it still doesn't seem quite as dark as some of the other "good" screens I've seen people post.

http://www.youtube.com/watch?v=pRIMywNezc4
[myTouch 4G General] bobsbbq:
You definitely have the bad one. Just look at your clock digits how they turn washed out or white reflective like as you tilt to angle.
[myTouch 4G General] kitsunisan:
Kind of what I was thinking, was just hoping it was my eyes. May try a return tomorrow.
[myTouch 4G General] nintek:
Got the poor display and Im getting it exchanged. I couldnt take the bad angles anymore. Aside from that im very happy with the phone.
[myTouch 4G General] btbuck1:
Such a great phone otherwise. It's so sad HTC crippled some of the units with the sub-par screens.
[myTouch 4G General] overrated3n1:
Got a good white one.

I had the washed out display on a black phone.

Went to a TMo store in the mall and got to talking about it with the rep there. Just so happened that he had a good screen on his personal MT4G. We put the two side by side and the difference was instantly noticeable. That's all it took for me to get some help finding a good screen.

The guy was super awesome and helped me find a good phone. We tried 3 black phones from a shipment before black Friday. All stinkers. Then I asked if he had anything that had been delivered recently. They had gotten some new whites in earlier that day. Fired one up and sure enough it was a good display. No problem switching to a white phone if it means the better screen.

Maybe a good strategy for those of you that are thinking to swap out, would be to ask the store that you visit if they have any phones very recently delivered and be willing to try a different color if you want a great screen.

BTW, front facing camera in bad phone was centered. New hottness is off-centered. I don't think there is a correlation between screen quality and FFC.

Also, first phone was Taiwan. New phone is China and all the phones tried at the TMo store where China.

:D
[myTouch 4G General] rjhay22:
Got my faded screen black mytouch replaced... never been happier with my phone... big time difference between the two.
[myTouch 4G General] kgbkny:
I'm waiting on mine (also black), which is expected to arrive by next Wednesday. I really hope that the screen will not be washed out on this one.
[myTouch 4G General] mgymnop:
That's exactly my problem. I cannot go in a store anymore because my 30 days are over. If I look at the statistics good-bad screen it is almost a 50% chance to get a bad one. Not good. I am very disappointed by the HTC quality. It becomes normal that you have to swap a phone 3 times before you get a good unit? Is Motorola that bad too? I had 3 N1s and so far 2 MT4Gs and I am ready to try another manufacturer for my next phone (no, not Samsung).:mad:
[myTouch 4G General] bobsbbq:
I agree about the QC and it seems there is some let down in this area. But I still think HTC make good phones as they have a better quality sturdy feel to them. I hope they never go to the plasticy feel like Samsung.
[myTouch 4G General] kgbkny:
Although my MT4G doesn't have any build problems, the issue with the screens is on par with Samsung's GPS problem. I understand that the displays probably come from multiple subcontractors, but what happened to the quality assurance? I really think that it all boils down to the fact that the manufacturing facilities are under pressure to crank out as many units as possible in the shortest amount of time.

I don't mind exchanging the phone until I get one that I'm satisfied with. However, the $10 shipping charge adds up rather quickly, especially when it's necessary to exchange several units.
[myTouch 4G General] btbuck1:
Maybe some of you don't know but with any Mytouch, any t-mobile corporate store can do the exchange for you. With or without receipt. they take the phone right out of store inventory (Not special new or like new refurbished units like other phones). So save yourself the $10 and just go to the store.
[myTouch 4G General] mgymnop:
I don't know if you had an N1 but the issue that the screen registered 1 inch below where you pressed and only pressing the on/off button shortly would fix it was a big issue for HTC. This problem never went really public....I learned my lesson now twice. Don't get a phone immediately after release. Wait a month or two until the QC problems are known. I will try to exchange my MT4G in January and I hope that the bad units are not circulating anymore. If I get the same crap again..then I will probably try another manufacturer for my next phone.
[myTouch 4G General] dinan:
By corporate store do you mean any T-mobile retail store that isn't a kiosk in a mall or something?
[myTouch 4G General] mgymnop:
Except you are over the 2 week (30day period). I tried it yesterday and they told me they cannot do a warranty exchange in the store after my 30 days.
[myTouch 4G General] naturalista:
I just called a couple of local t-mobile corporate stores and I was told that since I purchased my phone through loyalty then I would have to go back through them if I wanted to do an exchange. I asked specifically about having a MT4G and being in my 20-day period, etc, but was still told that it couldn't be done.

So maybe this applies to a specific purchase situation?? It would have been nice just in case this phone that comes later today needs replacement.
[myTouch 4G General] kgbkny:
I just found out that my replacement unit has already entered the UPS system and will be here on Monday. I'm keeping my fingers crossed that it'll have a saturated display. As far as exchanging my MT4G at a store is concerned, I got my phone on November 3, so I'm way past the store exchange timeframe.
[myTouch 4G General] rjhay22:
I got my replacement via mail too, and it was the good one. So i got lucky :-) im sure will be too.
[myTouch 4G General] itmustbejj:
Thats what they told me originally so I just walked in there the other day and told the manager I was having problems with my power button, he looked at my phone and looked at his and was like "lets get you a new phone" and took one out of the box.
[myTouch 4G General] stratax:
WOW, just wow. the screen difference. i didnt think it was that much noticeable haha. im deffinitly returning mine now.
[myTouch 4G General] nextbond:
Thanks. That worked, terminal emulator showed panel_type = 2 and its Made in China. Yay!

Now how do I know if my FFC is centered or not? Is there some way I can test that?
[myTouch 4G General] Mrdaviso:
Its think its a preference unless you notice yourself struggling to stay in frame while viewing screen. I think most are off when looking at the placement in the hole.
[myTouch 4G General] Randy.Reid101:
Looks like I will be getting it this afternoon. Crossing my fingers!
[myTouch 4G General] chrisjs81:
Some are pointed way off. My original is dead straight but one of the replacements I had me off to the left side with my ear cut off.
[myTouch 4G General] k20matt:
So after (6) different mytouchs, I finally got one with a good screen. I seriously was about to give up on the 5th one and thought to myself i can deal with it. Im glad i took one last swing at it and got a good screen!!! Guys it was well well worth the effort. For those that havent been so lucky, DONT GIVE UP! unless u can deal with it.

heres a list of my previous ones:

-White China (bad screen)

-Black Taiwan (bad screen)

-Plum Taiwan (bad screen)

-White China (bad screen)

-Black Taiwan (bad screen)

-Black China (good screen)...this one came with a samsung sd card. dont know if this means anything.
[myTouch 4G General] stratax:
tmobile rep told me that i have to wait a couple days so they can see if they can get a replacement phone because they dont have any replacement ones at this moment. she said that since its pretty much a new phone they havent had to give replacements.. that is 100% BS. im sure theyve had to give alot. they should have a look at this thread.
[myTouch 4G General] sunsean:
Lol, glad you finally got a good one. I got lucky and got a good screen on my second phone (first exchange). I too was hesitant to go through the trouble of exchanging, especially seeing as how there was no guarantee on what kind of shape the replacement would be in, but after going from 'bad' to 'good' screens, it was SO worth it. The difference really is big enough to go through the trouble. Was it usable before, with the 'bad' screen? Of course. But with a high-end phone like this, it should be more than usable - it should be the best possible!
[myTouch 4G General] k20matt:
Thanks :D..Exactly, I totally agree. Why settle for just a usuable screen when you know that it should have a better screen! I was so excited when i found out it was a good screen. Great feeling of accomplishment. lol
[myTouch 4G General] mambah92:
So I chatted with a rep today and explained to her the screen issue, and of course she had no idea what I talking about. She was about to exchange it for me, but she saw that I was on my 14th day of buyers remorse, so she couldn't do it. I hate my local T-Mobile store, they were terrible when I had trouble with my G2, I'll have to wait till tomorrow to try again...

By the way, by looking at the poll, would you guys say I have the best chance of getting a good black one? I wanted a red one, but I don't know...
[myTouch 4G General] Fredmr:
This thread is what encouraged me to send my white launch day model back. After more than two months, all I did was speak with a "normal" representative. Tried my luck there first before I went to Loyalty, and it paid off. I mentioned signal getting hung when switching modes as a primary issue since there is no way they could prove whether or not this actually was happening -- and the care rep just kept telling me to reboot when that happens. Told him no...you don't get it - I'm not rebooting every time this problem I've made up happens. Second, I brought up the washed out screen.. He hadn't heard of hit, but he was interested in learning more. After I described that to him -- I told him I would like a warranty replacement. He immediately agreed to send one out.

I needed a separate billing issue fixed that only Loyalty could do -- I called back and spoke with them and also made them ensure the replacement was new (not refurb) - and they verified it was new. I mentioned the washed out screen to him, and while he didn't acknowledge it or comment really - he did agree that I should get a replacement/understood my concern.

My replacement came two days later. Went from bad screen/left FFC/white phone >>> GOOD screen/centered FFC/white phone. Got lucky first attempt. :D
[myTouch 4G General] sunsean:
Not sure about what color will give you the best odds: My original one was a black one, and that's what I requested on my exchange - I did it in-store (in NY) and requested a black one that said "made in china" on the box. And...it was a good one :)
[myTouch 4G General] RnRexpress3423:
I had 2 red phones with bad screens. 1 from China and the other from Taiwan. I had to talk to 3 different reps before I found one that was willing to exchange my red one for a black one and it should be arriving today..Just waiting on the ups truck
[myTouch 4G General] chrisjs81:
Third time was the charm for me. Got my 3rd warranty exchange black MT4G this afternoon, no more SH*t screen!

Made in China, -01 XA. Came with 2.2.1. Cameras are centered and straight, bezel is very slightly raised but consistently so all around. Bottom doesn't creak or pop either.

It's a pretty amazing difference between the screens. My other two replacements were worse than my original (crooked FFC, battery cover didn't fit, raised bezel) so I was quickly losing hope.

Someone on the tmo community forums mentioned the proximity sensor and ambient light sensors looked different on the good screen and that was true for me as well. On all the SH*t screens, the two dots at the top were very noticeable, on the good screen the dots actually look a bit darker than the rest of the black surround in indirect light. Maybe this is a coincidence or maybe those parts were sourced together.

Just to be clear, these were all warranty exchanges that I initiated via the online chat. All came in the plain white box without any extras.
[myTouch 4G General] RnRexpress3423:
Man I'm hoping mine is just as good as yours is. So hopefully since you got a good one today that maybe and I cross my fingers while I say this, but hopefully they shipped our phones from the same place! Black phone by chance?
[myTouch 4G General] chrisjs81:
Yep its black. Fwiw the day I got my second replacement with the bad screen others got good screens the same day. So I'll cross my fingers for you but if it doesn't pan out don't lose hope yet. :)
[myTouch 4G General] RnRexpress3423:
Just got my new phone and its the good screen from china. The FFC is a little off but everything else seems all well. Time to root!
[myTouch 4G General] btbuck1:
Myself and Bobsbbq are two of the original posters who brought this to the attention of this and other forums online.

I used to be a Manager for T-Mobile, and still have ties to some employee's of T-Mobile.

A friend of mine is a Manager for a retail store (corporate) and He brought this to the attention of HTC so cal territory rep personally. soon after we posted the info here over a month ago.

Well I got a text from him a few days ago and it read:

"Some cats at HTC Taiwan got dealt with over the screen issue"

That, he (the so cal HTC rep) Single handedly brought it to their attention.

He also said they are ONLY using Sony screens now.
[myTouch 4G General] bobsbbq:
Wow this is great news, thanks btbuck1. I just hope they will get the message to T-Mobile employees so it makes it easier to get there replacements. In the end if they just replace them they can always refurb the bad screens to good ones and use for warranty replacements. Better than a public recall.
[myTouch 4G General] stratax:
Anyone know if they charge shipping? i have to send my phone to them THEN they will replace it because im on prepaid. i think i saw somewhere someone paid around $28 for shipping, and im not really wanted to pay anywhere close for that. lol
[myTouch 4G General] bobsbbq:
I don't think it is anywhere near that much for UPS ground. They only charged me 19.99 for next Day Air Saver. Just go to UPS website and check.
[myTouch 4G General] mambah92:
Does anyone know if there's free (or cheap) shipping? Like through USPS? I know it'll probably take longer though.
[myTouch 4G General] marinergreg:
They will usually credit $10 to your account to reimburse you for shipping if you ask. If you ship it ground through UPS it is about $10. If you ship it 3 day air it is about $20. They really don't care if you send it ground and you can call in your tracking # and they will ship you your phone.
[myTouch 4G General] ArcticWolf91:
This is FANTASTIC! Hope this is true!
[myTouch 4G General] iambryantho:
on my 4th replacement i got the exact same refurbish phone that i send back to them on my second try. i can tell cause the screen protector had a cut on the side exactly at the same spot.
[myTouch 4G General] roodney:
TMO warranty exchanged

Well since. I was past my 14 I had no choice of a warranty exchange. My first replacement had a bad screen that was tweak to look vibrant but it was overly saturated with color still bad angles. I am not sure if it was some third party LCD. I refused to take it and called T-Mobile and complaint about this. They sent me another UPS 3 days, $19. fee waved and my phone was here next day. It was super fast. Finally closure. I have the nice screen. It's black phone, Panel 2 and it was made in china. Happy ending
[myTouch 4G General] iambryantho:
did u get a brand new phone with the battery, sd card, cover etc or a replacement w/o the battery, cover, etc?
[myTouch 4G General] RnRexpress3423:
I had gotten my first replacement (red) through the warranty department and it was with a bad screen. Mad a big fuss about it and finally was granted my wish of getting a new phone (black) sealed in a new box. Got it yesterday and while the FFC cam might be a little off centered the big issue with the screen is resolved! It came from China with 2.2.1 already installed.
[myTouch 4G General] chrisjs81:
I'm still shocked at the difference in these screens. I didn't realize the boot up "my" logo had a gray lower half to the background. The keyboard looks so different it's really unbelievable. They are just so many shades of gray on the good screen that the bad one didn't display, even straight on.
[myTouch 4G General] stratax:
Alright, thank you. $10 isn't bad. How long does ground usually take Like 3-4 days? I just hope I get I've with a good screen. And no other defects. I wish I could get it replaced with a white one haha, I'm not digging the black one :o
[myTouch 4G General] stratax:
Yeah I'll know if they send the same back because of some scratches my actual tmobile case left xD Did you have to pay for shipping all times?
[myTouch 4G General] Randy.Reid101:
Got my phone yesterday Black from China AMAZING SCREEN! it was my second replacement. Man it feels good to finally have a good screen. Thanks to everyone contributing in the form.
[myTouch 4G General] mackster248:
Wooooooooo looks like 4th time was a success! My 4th replacement came in, was disappointed to see it was made in taiwan but the second i booted it and saw the splash screen i could instantly tell it was the good screen! ffc is centered, no creaks, no major light leakage and shipped with 2.2.1. I can definitely tell the difference. colors are soooo much more crisp and phone looks amazing in angles

im so happy now! thanks everyone in here especially bob for telling me and everyone to be persistent!

ask and you shall receive :D

p.s. oh and it came from fort worth, TX for what its worth.
[myTouch 4G General] stratax:
im jealous haha :P glad you got a good one this time!
[myTouch 4G General] mambah92:
I got them to ship me a new one through UPS ground, free shipping. Here's hoping that its a good screen!

If it isn't, what did u guys say to the reps to get them to replace it? Did they try to deny you? Or did they just say okay?
[myTouch 4G General] Phateless:
QUESTION:

Has ANYBODY received a tracking number after getting the text that you would? So far I've had two texts promising me a tracking number and no tracking numbers.

I don't really care that much about the tracking number, I just don't get why they would promise it if they won't deliver.
[myTouch 4G General] ArcticWolf91:
No they didn't send me a tracking number either, even though I got the text saying they would. What you need to do is login to your tmobile account, then go to support (on top), then go to order status, then you need to enter your order # (which T-Mobile should have given you when you requested the exchange) and zip code, and it will give you all the information including a tracking number.
[myTouch 4G General] Phateless:
Talked via chat and they found my tracking number. Sent to my mom's house. Grrr...

Tried that, no dice. I'm gonna go get my phone now!
[myTouch 4G General] chrisjs81:
I've been able to track mine by logging into my account online and tracking the order# they gave me, never got a text other than the "being processed" one for each of my three exchanges.
[myTouch 4G General] Phateless:
Well it's another China good screen, still has the click at the bottom :rolleyes: though not as noticeable as the last one. This one I'm gonna use for a few days to see how much it bugs me.
[myTouch 4G General] bobsbbq:
I know, I would be tempted to try and fix it if I knew how the bezel came off without breaking it. I'm sure something could be done to fix it, whether is be a small piece of paper or rubber etc. I even thought about super glue but I would be afraid I would get in on the bezel itself. I know crazy ideas, but when you get a good one you really hate to try the lottery again.

Maybe there is a dis-assembly breakdown somewhere. I know some people have done it with other devices. If you could get the bezel off you might have a chance.

I think I seen a screen replacement somewhere and it showed them using a special plastic tool to pry it off. But I might be mistaken.
[myTouch 4G General] bobsbbq:
I found a video of a tear down of the MT3G. While it has a slide out keyboard I think the Scree part is the same. All I can say is it is not for the faint hearted. I'm a Electronics Engineer and I have worked on a lot of equipment but I would not really want to do this to my phone. Not to mention it would void the warranty. If it was out of warranty and I had the parts I might attempt it.

http://www.youtube.com/watch?v=_cNrKaHQPps&feature=related
[myTouch 4G General] Phateless:
lol I hear you. This is my 4th phone...

Nah, no way I'm disassembling this thing. This is getting ridiculous. I don't know wtf is up with their build quality these days.
[myTouch 4G General] mark manning:
I will say this I had seen this post several times and didn't think much. I however noticed I had what was called " a washed out screen" it wasn't until I had another issue with the phone that I pursued having it replaced. Just got my new phone and will say this it really is like night and day and is more than worth the trouble of having it replaced.

T-mobile is not recognizing this as an issue to replace the phone so come up with some other hardware reason as to get a new phone sent to you