yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] Mrdaviso:
Im glad people are coming around, no offense. We have had too many skeptics try and tear this thread apart. Glad you got the good one!

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] iambryantho:
getting my 5th phone tomorrow...so far no luck all "washed out" screen made in taiwan. should i complain to them and demand for a brand new phone on customer service?
[myTouch 4G General] phoenix180:
Greetings, all! I contacted HTC regarding this issue about the bad display and they simply responded by stating that they are currently looking into this issue that has been reported on the forums and will forward information to me when it's available. Does that essentially read that my device has no chance of being replaced??
[myTouch 4G General] chrisjs81:
This whole thread is about people getting it replaced through T-Mobile. Did you contact them? Find something else wrong with your phone and give both reasons for a warranty exchange.
[myTouch 4G General] ArcticWolf91:
Got my second replacement today and it was another bad screen! This one is made in China too! I am so mad right now, I DO NOT want to have to replace this thing like 5 times just to get a good screen! T-Mobile needs to get their act together and admit that there is a ****** problem and do something about it! This is bs!
[myTouch 4G General] Randy.Reid101:
Sorry you lucked out man. My second replacement was a good one.
[myTouch 4G General] iambryantho:
just got my 5th one...it was a bad screen also. i think im going to give up
[myTouch 4G General] bobsbbq:
You could ask them to speak with a supervisor and tell them this is redicules and you would like them to send you a new unit as you are tired of getting all the bum replacements and for all your trouble.
[myTouch 4G General] Phateless:
This is legitimate. So far I've got two good screen china phones, both with clicking at the bottom. Wtf is up with their quality control?

I mean it would be one thing if this was an entry-level freebie android phone, but this is their ****ing flagship device.

I don't get it.
[myTouch 4G General] mambah92:
I just got my replacement (pretty quickly too, wasn't expecting it till next week) and its a good screen!! On my 1st try!!!!

From Fort Worth, TX

Made in China, P/N ends in -01 XA

The ffc is kinda off though, very noticable compared to my bad screen phone, and it clicks at the bottom, but this won't bug me. I dont really use the ffc, it isn't that widespread right now anyway. (Its still a gimmick, imo. Until more phones and more people have ffc's, I won't care.)

The screen looks great, but I wish I could compare them side by side, but they only send the phone itself, no battery. Oh well. Now to unroot my old phone to send it back.
[myTouch 4G General] Phateless:
I've got two China good screen phones with clicks at the bottom. Debating on whether to call in again as the clicking isn't terrible on the most recent one...
[myTouch 4G General] NICEGYPT:
I got mine from the first time it's good screen but i don't know what click at the bottom mean ?????
[myTouch 4G General] xdviper:
Just ordered my first replacement. Lets see how this one goes. I am soo hoping for a good screen and a good body. I don't want to pay another $10 to have them ship me another one. It's nonsense! How can we get them to waive that shipping charge off?
[myTouch 4G General] mambah92:
I did an online chat and I linked the girl to the thread on the tmobile forums and to bob's (i think it was bob's) youtube video. I was very straightfoward and she placed my order for next day shipping for free. (She didnt actually tell me it was next-day shipping, but it got here the next day so lol) I guess it depends on the rep you talk to. The first rep I talked to "couldn't access links on the chat" but the second rep seemed to do it just fine...Anyway good luck and keep trying! My guess is if you get one from Texas its 90% sure to be a good screen.
[myTouch 4G General] Phateless:
The plastic trim piece under the trackpad. Press on it a few times. There's a video somewhere in this thread.

EDIT - Found it. This is NOT my video, but my phone does the same thing. :rolleyes:

http://www.youtube.com/watch?v=HQ1-UYqLklo
[myTouch 4G General] rodriguez27:
Ok so Ive been reading about the bad displays and so on.

I really want to get this phone but my problem is that i live in Toronto so if i buy this phone it would most likely be from a store in Buffalo. If i do get a bad screen or that clicking noise would T-Mobile still be able to exchange my phone through mail?
[myTouch 4G General] Phateless:
I say go online to the online chat and ask. Just ask if you buy it new from a store how you would return it if you have warranty issues.

FWIW I think returns are done through T-mobile, requiring active service. If you don't have active service with them you might be SOL no matter what.

Go to the online chat and ask what the warranty conditions are in your situation. Tell them you're considering buying it new through a store.
[myTouch 4G General] rodriguez27:
Well for me not to get into too much of a hassle i think when i go buy the phone i bring my MT3G slide (looking at it in different angle its kinda of in between of the mt4g bad and good screens) and compare it with the mt4g they give me. If i see that the mt4g's screen is more washed out the the mt3g slide then i will confront them right then n there.
[myTouch 4G General] fatduke720:
I got my first replacement and it has a good screen from China. My original one was from Taiwan. Both are Plum. The problem I have now is the power button doesn't work well it is very hit and miss with it. I have already called T-mobile for another replacement but I am going to have to qwait a month before I can have them send it to me since I will be getting underway for a month and wont be home till some time in February. I will let you guys now how that goes when I get my new one. P.S. I have to say T-mobile customer support is awesome Basically they said there is no problem with me getting a new one until I am happy with one and if after three defective units if I want to switch phones I can at no cost. I have to say I don't want to switch phones unless something really Bada$$ comes out by then.

EDIT: I did not have a clicking noise on either phone.
[myTouch 4G General] rodriguez27:
I cant seem to get online chat because

i need an account pin/password or SSN.

any way to chat with them without that?
[myTouch 4G General] NICEGYPT:
thanks dude, no my phone over perfect :) i don't have no issue with it at all, the only thing annoying me the battery time and some time the market FC and i am using stock and the phone is unroot, ether than that the phone is awesome.
[myTouch 4G General] infinityhombre:
I have a black device. dmesg shows display type is #1. I can see clear colors and images from almost a 180 degree angle. Images are very sharp and clear so... I guess I have a "good" "bad" display then?
[myTouch 4G General] kakabozo:
Took me four warranty exchanges but i finally got a great display made in Taiwan! For anyone reading that is thinking about whether its worth the hassle.......DO THE EXCHANGE, you will notice the difference and love it!
[myTouch 4G General] NICEGYPT:
you have a bad one, type 2 is so different, the lady the one she work at tmobile store she using mytouch 4g and before i got mine i played with her phone and it was clear and perfect, when i got mine i noticed the difference hers was bad and mine is good. really u can tell when u see the good one
[myTouch 4G General] bobsbbq:
If you do, you will be the first one. Post some pictures at the same angles as the ones on the first post. Try to also use the same background and clock widget if you can. Let us take a look for you.
[myTouch 4G General] rich2thad:
i have had my mt4g for around 3months, is it too late to unroot and try to exchange for the good screen, i am.highly upset i found out about this so late. smh "/

Sent from my HTC GORILLA
[myTouch 4G General] Phateless:
Do a factory reset, that should take care of it. When it boots up afterward, give it some time to "settle" before setting up.

Nah, shouldn't be a big deal at all. Just call them up and tell them your screen looks like **** compared to your friend's or one you saw at the store recently. They'll tell you to do factory resets and everything and if that doesn't "solve" the problem, they'll send you a new phone.
[myTouch 4G General] stratax:
I was supposed to get a call yesterday or the day before from tmobile about getting my phone replaced. still havent heard from them. this is bs.
[myTouch 4G General] rich2thad:
cool thanx ill give that ago tomorrow
[myTouch 4G General] stratax:
Okay so i just gave them a call and they gave me this address to ship it to.

"return center Texas 4500 cambridge road fort worth texas 76155"

is this where you guys are also returning to? just want to make sure so i dont send it to the wrong address and dont get my phone. they also said they will replace it with a new or LIKE new device. i dont like the sound of that lol.
[myTouch 4G General] DADDYDC650:
It should be brand new. I don't think they are sending out refurbs just yet.
[myTouch 4G General] laztpn0i:
Yea. That's where I've been sending my returns. But make sure to get a copy of the tracking number and track it. And If you are still in your remorse period, you should be getting a brand new phone in retail packaging.
[myTouch 4G General] Phateless:
To put things in perspective it's the new phones that have the problems. In all likelihood the refurbs have been inspected a second time so you might be more likely to get a perfect unit with a refurb than a new one.

Think about it...
[myTouch 4G General] stratax:
Okay so im going to UPS store to ship it, all i do is bring the phone with the address and they will package it and give me the tracking number? I have to send my phone first because i am on prepaid. havent really ever shipped anything so im kind of new to this.
[myTouch 4G General] stratax:
didnt someone post something about all the new ones having sony screens? and that they arent selling the bad ones anymore? there could be a problem with a refurb cause its the warehouse replaceing them and they probably wouldnt notice issues with them.
[myTouch 4G General] Phateless:
Screen is one thing but all the other hardware issues are better checked a second time.
[myTouch 4G General] stratax:
true :o either way i want a replacement that is perfect.. i didnt pay $330 for squeaky buttons and a washed out display that looks probably like the g1 for less than $80 now. i also dont wanna spend $40 for four replacements lol. i hope HTCS next tmobile device is better.
[myTouch 4G General] Jacezo:
I started out with the bad screen and got it replaced with a good one. Made in China... idk if that is significant and with a centered front facing camera. The only problem is that the bottom of the phone a little creak when I squeeze it.
[myTouch 4G General] foxdl99:
So I called Tmo and complained about my screen, this is apparently an established issue which they don't really question. I'm well outside my remorse period and they didn't even question it, just sending me a new phone. Hopefully I'll get a good one first try.;)
[myTouch 4G General] checkthisSH:
I'm glad I got a good one!
[myTouch 4G General] Mrdaviso:
Lmfao love the username! Glad you got a good one too.

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] faux123:
After phone calls after phone calls to 611, numerous chats and visits to my T-Mobile stores, finally I got T-Mobile to exchange my SH Taiwan Made MT4G...

Crossing my fingers and hoping for a good SO screen....

They are charging me $9.99 for shipping which I accept since I spent weeks trying to convince them to exchange my phone... I will let you guys know how in turn out...
[myTouch 4G General] ArcticWolf91:
Btw, question to those who have shipped phones back, has UPS tracking shown it as delivered? I sent my first replacement back since over a week ago, and I've been checking everyday and it does not say delivered. Everyday it will say that the scheduled delivery day is that day. So on Thursday it will say scheduled for delivery Thursday, and so on and so on, and its been doing that since Monday. Did UPS **** up my shipment? I don't wanna have to pay for their mistake... :confused:
[myTouch 4G General] Mrdaviso:
They charge if you do not have insurance, I added it and called back the next day. I was even outside 30 days. ;)

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] bobsbbq:
Yes the user name is funny appropriate for this thread. Glad to everyone getting the device they deserve. I have got 3 now that I'm (knock on wood) happy with.

Now the nightmare is just thinking of if I will ever have to go through all of this again with another device.
[myTouch 4G General] Phateless:
Just got my 5th phone right now. Rebooting now to run DMESG to verify, but I'm fairly certain it's good.

China.

Good Screen.

FFC centered.

No clicks at bottom.

Everything looks great so far. :D

EDIT - panel type 2. Yes!!
[myTouch 4G General] stratax:
Grats :) im going to the UPS store tomorrow to ship mine.
[myTouch 4G General] xdviper:
Ugh I can't wait. I just got the text saying its being processed and I should get the tracking number once it ships. I think I gotta wait until Tuesday after this long weekend to have them ship my phone. I am soooo hoping I get a good screen. Please.
[myTouch 4G General] bobsbbq:
The last 3 shipments I never got a text with tracking number. How did they ship it? And where do you live? If they express ship it it is next day air saver from UPS. For Me here in Texas I always get them the next day. But they come from Fort Worth to Houston. The only one that took 2 days was the one I got from KY.
[myTouch 4G General] mgymnop:
Got a white from China with bad display and swapped immediately for a black from China with good display. Nobody in the t-mobile store wanted to believe me until they saw it. Their own ones had all the bad display.LOL
[myTouch 4G General] xdviper:
I'm in Brooklyn NY, and got it via ground shipping.

I'm guessing it'd only take 2 days in transit to get here but I hope.they shipped it out today.
[myTouch 4G General] faux123:
I can say many T-Mobile stores in West LA and Woodland Hills have the bad screen (SH) from both Taiwan and China because I went to several stores searching for the good SO screens but to no avail. As I posted earlier, I finally convinced the Nation T-Mobile CSR to send me a replacement... They said I should have it in a week... We will see...
[myTouch 4G General] ArcticWolf91:
Can anyone else confirm that T-Mobile is now recognizing and rectifying the issue?
[myTouch 4G General] mgymnop:
At the store they knew that there was a good and a bad batch. But they thought that the good batch is from China and the bad from Taiwan. Wrong, I told them.
[myTouch 4G General] foxdl99:
Both mine and my wife's are from China, my wife got a good display and mine is bad :mad:. Is this strange?
[myTouch 4G General] Phateless:
If you look at the TRENDS, the good displays TEND TO come from China, but not always. I'm sure as time goes on and the bad displays are weeded out we'll see good displays from both China and Taiwan.

I can honestly tell you that despite having the inferior screen my Taiwanese unit still feels like it has better build quality. The last China unit I got is the keeper. No creaks (maybe a TINY one), good screen and everything is aligned properly. The Taiwanese one still feels like it's more solidly made. :o
[myTouch 4G General] takumi2k4:
I just gotta say, thanks to this thread. I just picked up 2 MyTouches about 2 hours ago and immediately tested the screens at the store. So far, they all look good. I haven't tested the other but mine was made in Taiwan in the white color and ran the dmesg test on terminal and it came out as type 2. The other one is a black that was made in China. I can't run the dmesg test since it's off right now, but I'll report back as soon as I can.

But again, thanks for the info! I wouldn't have known about this if I didn't do my research lol.
[myTouch 4G General] staulkor:
I just spoke with T-Mobile live chat and they are shipping me a new device. Went through the normal steps of pulling the battery, hard resetting, etc. Asked me to clarify what I meant by "bad viewing angle" and asked if I had another device to compare it too.

I sent the links to the T-Mobile forum thread about the display, but he said he was unable to open it on his computer :/ So I quickly explained the jist of it.

Should have a new phone by Wednesday!

Also, my current device is white with a bad display, MADE IN CHINA! D:
[myTouch 4G General] excarnate:
4th time is the charm

Every phone was slightly worse than the one before it, the 3rd one had a rolling video problem, phone audio dropped out, and the screen was even more washed out than the one before it. Because it was so flaky, and because it was the 4th one, they overnighted the replacement.

The fourth one is what I'd expect. The screen is perfectly acceptable, so much better than the first 3 (that were made in Taiwan, the 4th in China) and I have to say T-Mobile did a great job taking care of me. I probably should have signed up for 2 years to get the subsidy instead of buying it outright since I will probably be on T-Mobile for a long time to come.

Thanks, too, to y'all for showing me that the screen shouldn't have been as bad as it was.
[myTouch 4G General] rodriguez27:
YEA!!!!!

I guess i got lucky, I went to a TMobile store today and bought a black good screen no clicking perfect phone :D.

I was really hoping to get a good one since i live in Toronto and would have to travel back to buffalo to get a replacement but seems like luck was on my side!!!
[myTouch 4G General] m00nshake:
I hope this doesn't sound too stupid but what do you guys mean by a centered FFC? Do you mean the actual placement of the camera lens is centered or do you mean while taking a picture.

I just purchased this phone from the retail store, it's black, made in china, but it has panel 1 and the washed screen. Just got it a couple days ago so I should be able to exchange at the store since it's within the 14 day buyer remorse period.
[myTouch 4G General] Czarl:
First phone had a bad display plus lights leak at the bottom.

Didn't know about the screen until this thread and by therm I was already past my remorse period. Called 611 sent me out a new one and this is the result:

1st replacement: black, made in taiwan bad screen

2nd: black, taiwan, off center ffc, and bad screen.

3rd: black, taiwan, bad screen, and lights leaked.

Then I spoke to a rep at a tmobile and apparently they are able to exchange at store at no cost, eventhough I've had it for 2 mos. This I'd what the rep told me. Since the mytouch 4g I'd their flagship phone and no one else carries it the can exchange it.
[myTouch 4G General] prinxesita:
I've tested over 25 of them and the country (Made in China vs Made in Taiwan) doesn't make a difference. Aside from visual comparison, up to now the only true and factual way of telling which display you have is running the above mentioned terminal test. I've seen customers get a Made in China with a bad display. I have not yet found a made in Taiwan with a good display. I am almost leaning to say

All made in Taiwan have bad displays

Some made in China have good displays

Some made in China have BAD displays.

Can anyone who has a good display made in TAIWAN please post and let us know if such thing exists? Thanks
[myTouch 4G General] prinxesita:
The myTouch line is the franchise device. Each and every myTouch has a free in store warranty for the first 12 months as long as:

1) there is no physical damage including no water damage

2) phone is not rooted bc rooting voids the warranty

3) within first 12 months of purchase

If T-Mobile cannot fix it, each and every corporate store can issue an in-store warranty exchange for a new unit as long as the store has enough stock, otherwise tech support will have to ship the customer a replacement device.
[myTouch 4G General] darknight260:
I have a Taiwan made MT4G with a bad display and I called tech support and they told me to go to the T-Mobile store to exchange it. I told her it has been longer than 14 days (I got it on launch day), but she told me they will still do it in-store. Well, I went to the store and they were confused as hell as to why they told me to go there because they are not allowed to exchange in-store. They told me to call them back to set up a return. Sure enough, I called again and after some explanation of bad viewing angle and washed out colors, they are now sending me another one. Fingers crossed that it's a good display!
[myTouch 4G General] rosebud1:
I have a Taiwan with a good display.
[myTouch 4G General] m00nshake:
Got a good display!

Ok, so I bought my MT4G at the local T-mobile retail outlet. It was made in China, but after seeing this thread about good vs bad displays, I checked mine and also ran the emulator command and found out I had the bad display.

I took it back to the retail office as I was still within the 14-day window. They brought out another black MT4G, this one made in Taiwan. It also had a bad display.

I asked for one more, made in China. The store rep gave it one last chance, said that they couldn't keep opening new MT4G, stating that once the seal is opened, they're not new anymore.

This one had the good display. As soon as I turned it on and compared the original phone I had purchased with the bad display to the new one, it was blatantly an obvious difference. Traded out the phone. Loaded sim card, downloaded terminal emulator, checked, and it was Panel 2. :)

Interestingly enough, the store rep also had his own MT4G. He also downloaded the tem emulator, ran the command, and found it he also had a bad display.

Overall, a good ending. The difference, if you have the chance to put a good one and a bad one side by side and see it with your own eyes, it really is a night and day difference.
[myTouch 4G General] mgymnop:
I am glad that you got a good one. I went through the same thing on Friday. I had to switch only once until I got a good one:-)
[myTouch 4G General] cthulion:
I'll second that. I had both, and had to replace a good screen China unit with a Taiwan one - unfortunately - and I can tell that despite the bad display the unit just feels waaay more solid.

I also noticed my Taiwan unit has a black bezel while the China had one that looked more silver chrome...am I just tripping? I don't have the China one to compare anymore.

Anyways, I called T-mo and and was sent to tech. support cause they said they had to troubleshoot my bad screen and suggested a factory reset would fix it...LOL

The rep at tech. support told me he heard about the issue but had not compared units, I told him about the forums and the likelihood of Chinese units to have the Sony screen, he immediately placed the order for my replacement.

Now, the loyalty rep. I was sent to finalize the order kinda treated me like I was insane and just full of it...replaced it none the less.
[myTouch 4G General] cthulion:
I also had that experience with store rep. telling me they are not allowed and being bugged as to why I was sent there.

I asked him to call T-mo and they told him he had to replace any Mytouch phone if within warranty or remorse period.
[myTouch 4G General] el_smurfo:
Going to pick one up Wed during their 50% off rebate. Any way to tell in the store whether it's good or bad without trying to install the Terminal Emulator? I can compare it to my G2, so I assume the "bad" MT4G will appear more washed out?
[myTouch 4G General] moneybagels:
I have a black MT4G with the good display (verified through Terminal Emulator.) Not sure how to check whether it was made in China or Taiwan.

I got it at Best Buy for $99, and have had zero problems with it. Haven't had to do any exchanges, or anything like that. Did I just get lucky? :D
[myTouch 4G General] xdviper:
Check the back of the phone with the battery removed or the box where the serial numbers are.

I can't wait until tomorrow when they ship out my replacement. I just hope I get a good screen.