yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] darkpaniel:
Okay, so here's my quest for the "good screen"... (not that anyone really cares)

Originally had the G2.. returned exchanged for mytouch4g (via retentions). This was maybe a week or two after the mytouch4g was released. My original was a made in taiwan with clearly a washed out screen. Before my remorse period was up, I returned it with intentions of waiting for the nexus s. After the nexus s was officially announced (and deemed a bust..might I add), I went ahead and ordered another mytouch4g. This time, I was aware of the washed out screens, thanks to this thread.. and eagerly awaited and hoped for a good screen.

I received my newly ordered, mytouch4g in the mail last friday. Opened it up and it appeared to be the washed out screen. This one was made in china, however.. which had me a bit confused. I wasnt about to settle, so I called up customer service and asked for a replacement. They sent another and I received it tuesday morning. So at this point, I had two mytouches on hand and was able to compare. The second one they sent me DID have the "good screen". And as others have mentioned, it's a night and day difference. I was happy with the new one...that was until I noticed a little chip in the metal bezel around the screen... and this one had some squeaking/creaking below the buttons.. oh, and not to much the ffc which was severely off center. So I immediately called up customer service and told them about the chip and the squeaks. They agreed to send me yet another one...

Finally, I received a third mytouch4g in the mail. This time, they got it to me overnight, wednesday morning (props to tmobile for their amazing customer service). I opened it up and thank goodness, it was another good screen. And to my surprise, the rest of this phone was almost perfect (no creaks, and the ffc is almost perfectly centered!). Well, so at this point I had 3 mytouch4g's on hand. So with my good, near perfect one, I took some pictures of the other two to compare the good and the bad. Hope you enjoy.

p.s. I know no one asked for my life story.... sorry.

Good on the left, bad on the right on exact same settings (both made in china)

Side by side (good one closer)

Side by side (bad one closer)

Lastly, a few other observations. The two good ones came with a sandisk class4 microsd card while the bad one came with a samsung microsd card. Also, I noticed that the good and the bad also had slightly different batteries. Very difficult to tell, but the bad one came with a battery with more of a lip on the bottom. If I had some photoshopping skills, I would have pshopped a nice bright yellow circle around the bottom edge of the battery on the right.

Well, that is all. Sorry for the long post, but I hope it helps some people that are still unsure.
[myTouch 4G General] bobsbbq:
Well I'm very glad CS took care of you, and as they took good care of me and my wife. This is just all more evidence of this issue, not that we needed any more but if you are not happy don't settle for less. I paid full pop for the 2 I bought then a week or so later they were buy one and get one free, but the bottom line is I have a investment in these phones and I want them to be good and last the term of the contract.
[myTouch 4G General] cdw9800:
its seems i got lcd-sh-c2 screen on da black n purple my4g (gf) i notice a difference nothing too serious think htc willing to replace?
[myTouch 4G General] negreenfield:
Got my wife's replacement red one the other day and luckily this is one with a good screen. She is quite happy now.
[myTouch 4G General] negreenfield:
Well, this can't be a definite because I have a black good one and it has a Samsung card.
[myTouch 4G General] vw671:
Same here, both my original bad one and my new good one came witj Samsung cards.
[myTouch 4G General] darkpaniel:
Well, I never said it was a definite. It was just an observation I made with the 3 that I received.
[myTouch 4G General] jota164:
Received min on the 15th with the good display.

Just noticed today I have a dead pixel by the minutes clock widget side. Which sucks because now thats all I look at :(

T-mobile said I have to send mine back before getting a new phone since I'm still under warranty and just got it. But I do not want to be without a phone for another week or 2. boo !
[myTouch 4G General] myrdhyn:
I'm out of my 14days, but I've got one of the "bad" displays "LCD-SH-C2". Nothing is actually wrong with teh phone other than that, do I have any recourse or am I stuck with the 'bad' display?
[myTouch 4G General] bobsbbq:
This is not true, call CS when the automated thing starts just say cancel. This will get you to a higher rep in rretentions. Be polite and tell them you are not happy as you have had so many problems. Be creative in your responses. Since this screen problem is not a recognized issue it would be wise to pair it with another known issue. If they tell you to send it in just tell them you can't and why should I have to do that? Tell them you have a friend with "another carrier" and he said he has not had any problems. Also they should pay for shipping. If they refuse on any of these points ask to speak to their manager.
[myTouch 4G General] bobsbbq:
Maybe you have a intermittent network connection problem. You have other phones in the house which have no problem. Etc etc.
[myTouch 4G General] myrdhyn:
Gotcha. Going to have to sleep on it for a few days to see if I care enough for it to be worth the hassle.
[myTouch 4G General] Repyh:
I posted pics of my poor contrast display earlier. Called t-mo last night, said 'cancel,' to get to a person. Politely explained my issue, saying that my 'friend' got the same phone and has an obviously different/better screen. Mentioned we tested with exact same settings and it was plain to see. Since I was still within 30 days, she said to go into the store I bought it at. Went in there today and first box we opened had the better contrast display and I'm good to go! FFC seems good, no dents in metal, no dead pixels, and great contrast.

It was obvious looking at them side by side, and I found the lock screen with white bricks is the best to demonstrate with. The good display you can see the brick details at even super extreme angles, and the bad one washes out to white at even minor angles... best part was when the t-mo lady said "I'm swapping mine out after he's done."

Thanks all for the feedback, happy with the decision! (but at the same time I can see how many would be just as happy with my original screen... I'm just anal about this sort of thing)
[myTouch 4G General] bobsbbq:
Great to hear another good story and glad you got a good one. After I got my good one I went back in to my local store and showed it to their MT4G rep. He pulled his of his belt and compared to mine and said the same thing. I'm going to change mine out and thanks for letting me know.

I encourage anyone who can, try to make the manager of your local store aware of this issue. The more people from who complain or raise the issue from internally the better.
[myTouch 4G General] Phateless:
Thank you very much for the detailed report, very helpful and entertaining to read.
[myTouch 4G General] Mrdaviso:
Just at Independence Center in KC Mo and they have the bad screen in their demo phone. If anyone was wanting to compare, please list your experiences too.
[myTouch 4G General] chrisjs81:
Thanks for this post. I have a bad screen on my black Made in Taiwan one, however I have the smoother battery and the sandisk card. It's looking more and more like trying to correlate which parts shipped with which screens isn't so accurate. :(

I just called tmo about this and will be exchanging mine in a corporate store as soon as I get my butt over there.

Was your third, good one made in China?
[myTouch 4G General] bobsbbq:
Response from HTC on MT4G bad display

Well over on the T-Mobile MT4G forums a user has posted a response from HTC:

I copied directly from the other thread for visibility.

IMHO I don't buy this story, but as long as they fix it who cares.

Dear Mike ******

I'm sorry to hear about your phone's displays, Mike. I can understand how frustrating it is to have both phones affected by this problem.

It is, however, a known issue with the protective coating that gets applied to the glass. Unfortunately, we weren't aware of the problem, prior to shipping. The good news is that we can help you out and have the device either repaired or replaced. For further assistance in this matter, please contact our warranty and repair department at 1-888-617-1113 begin_of_the_skype_highlighting**************1-888-617-1113******end_of_the_skype_highlighting, anywhere between 8:00AM to 8:00PM EST, 7 days a week, to discuss repair options.

Thank you for taking the time to contact us, Mike.

We are always happy to be of assistance. Keep in mind that we are here to answer any questions or concerns between 6am to 1am EST, 7 days a week for your convenience. You may also visit us at www.htc.com/us and www.htcwiki.com for further assistance.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number **************.

Sincerely,

******

HTC

Want to see what others are saying? Have a question to ask other HTC fans?

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[myTouch 4G General] jota164:
That happened the first time I spoke to someone through their chat support since I couldn't speak on the phone.

The second time I tried it again with someone else. She tried to TROUBLESHOOT my dead pixel screen LOL. I pretty much told her thats a Man. defect and I couldn't do anything about it.

She then thought I was getting my full refund back when I didn't tell her anything about refund. I told her she isn't of help and can't help me at all and closed the chat.

I waited a few and had time to speak on the phone. I called them up and told the guy the problem. He quickly said thats not great to hear and that he will be sending me a replacement. I told him I was still in my remorse period and I will not be accepting a refurb. He said it will be a brand new phone.

I get to keep mine till that one comes in ! I had told him that I needed my phone because of work and I wasn't able to ship mine out. He didn't argue with that and said it was cool.

In the end I didn't have to pay to ship it and I'm getting a brand new one (supposedly). Hopefully it doesn't have a bad screen. :D

BTW: I did say to cancel my contract when the automated machine asked what I was calling for and I got to a Rep FAST !!
[myTouch 4G General] Mrdaviso:
No kidding, that some wild coating... It made those phones stretch out too so buttons and battery covers didn't fit right..... Taking the Apple approach I see.....lol
[myTouch 4G General] Kienz:
Ok, so I talked to T-mo customer care (which, as was previously mentioned, is very good), and they agreed to let me exchange, in store no less. I went to the store, asked fo rthe exchange, and asked to see the phone first. I made sure the box was from China. Wash out. I explained that the screen was as bad as mine, so I asked to try a different one. She agreed, but said she couldn't open any more than that one. She tried to give me just any one, but I requested a set from China, specifically. Another wash out.

It's not as though she wasn't trying to be helpful. But she had no idea what I was talking about, and my explanations regarding the lcd, the white-washed numbers in the clock, etc. seemed like it all went over her head.

This being the case, I'm not sure what to do. It seems that despite the fact that they are very friendly individuals, the employees never quite seem to be in-the-know about android system/handset issues... So I just look like Picky the Prick when I keep saying, "Not this one. Can I try another?"

Any suggestions?
[myTouch 4G General] Mrdaviso:
Let them send you one, if its no good send it back until you get a good one. What location was this store?
[myTouch 4G General] Kienz:
In DeSoto, Tx. (Dallas, essentially)
[myTouch 4G General] jota164:
You should just have one sent to you as someone else said. I got lucky when I first purchased it. They shipped one out with no problems. Was from China, off centered FCC but then I noticed it had a dead pixel.

Hopefully I can get a good screen again.

I feel as the stores have the majority of the bad ones but who knows. Just my 2 cents.
[myTouch 4G General] ESKIMOn00b:
FWIW

Tmo does in store replacements on franchise phones (mytouch series) for the duration of the warranty...

Just got my 3rd one handed to me, I bought the phone on launch, and may have had it the day before ;-)
[myTouch 4G General] jota164:
Do they do replacements even though it was ordered through tmo.com ?

I was told different by someone who works for T-Mobile. Something about the receipt. It has to be an in store receipt not a print out like the ones they send you because something about putting it into the computer and bla bla bla.

But then again, that person may be wrong. :confused:
[myTouch 4G General] ESKIMOn00b:
ANY franchise phone purchased thru an authorized outlet....

Tmo.com, phone, indirect dealer (radioshack in my case), or corp store...

To be clear I bought my phone at Radioshack where I work, swapped twice at Tmo..... my buddy does work at the Tmo store tho....

Didn't even have a receipt, they just pulled it up on my acct.
[myTouch 4G General] chrisjs81:
From here: http://forums.t-mobile.com/t5/myTouch-4G/Response-from-HTC-on-INFERIOR-screen-issue/m-p/613025
[myTouch 4G General] markimar:
I'm starting to wonder if its not software bound on shipped rom it looked ok but after flashing cm it seemed more washed out could it be software related ?
[myTouch 4G General] daryllh:
you know, I thought it looked more washed out after installing CM Nightly. I just didn't want to say anything because it could be a mind trick I'm playing on myself (as I wait for my new phone to show up).
[myTouch 4G General] daryllh:
I read on T-Mo forums that somebody sent a tip to engadget about the screen issue but haven't heard back from them.

Would getting it out to other places like phonedog/droiddog.com, phone arena, phonescoop or any other flavor of the month be a good idea? For consumers, bad press is good press and for manufacturers, no press is good press.
[myTouch 4G General] Mrdaviso:
CM could cause a problem but I checked my stocker against the demo model and it was obvious, even had 5 salesmen looking at them.
[myTouch 4G General] Jayrod1980:
I just gave up. I couldn't handle the screen after 4 returns. Sadly, this my second nexus. Had its own screen issue... big ring shaped water mark on solid backgrounds and sort of creased glass. Must have pressed to hard on it at the factory

Hang in there though, if they get you the good glass its amazing.

Edit: I mean screen.
[myTouch 4G General] tw39515:
Got my replacement coming from retions regular customer service wouldnt do it.
[myTouch 4G General] zeno911:
http://www.youtube.com/watch?v=G--78rH_Nk4[/url

**edit video was deleted
[myTouch 4G General] likeitnot:
They are sending me a replacement phone so I am praying the screen is the good screen. So now I just need to unroot it before i send it back =/
[myTouch 4G General] Repyh:
Ugh, just found a stuck/dead pixel right below the notification bar at the top on my newly exchanged good screen...

If I didn't know it was there, I probably wouldn't notice it... question is whether its worth exchanging again in hopes for a good screen w/o any stuck pixels (or other problems)...
[myTouch 4G General] daryllh:
Sucks. UPS came about an hour after I left for work. I have to wait all weekend. :)
[myTouch 4G General] netter123:
Fwiw, this is my experience thus far with the displays: I ordered 2 mt4g's on a family plan the day they came out - 1 plum (taiwan) and 1 black (not sure where from). Both had the 'bad' screen. I've exchanged the black one 3 times for various reasons for brand new phones, with the most recent being a China made one shipping with 2.2.1 (both previous ones with 2.2, one of which was from Taiwan and the other unknown because I didn't look at the time). A 4th black one was sent erroneously as a warranty return. All 4 of these replacement ones had the same bad screen. I also visited 3 T-mobile retail locations, each with 1 display model that had the same bad screen.

At least I'm fairly confident all the ones I've seen have had the 'bad' display and not the good one, based on descriptions of how things get washed out at an angle. I also looked at the G2 in the store, and assume that the way its screen looks at an angle is more like how the good ones should look on the mt4g.

To summarize, I've seen 5 brand new phones, 1 warranty exchange phone, and 3 in-store display phones (9 phones total) - and every single one of them has had the same 'bad' screen. I'm in the Kansas City area.
[myTouch 4G General] Lemonade727:
Cracked my screen last night playing pool. Phone was in my pocket and got pressed against the corner pocket when I was leaning over the table and cracked.

I was one of the lucky ones to end up with a good display, but now have to get a new phone and worry about the risk of a crap one :(
[myTouch 4G General] pdxmatts:
Mine was the first batch that I got on Pre-order through c/s. I noticed the washed out display after reading this thread. Plus my battery door and buttons were creaking like crazy and I couldn't take it. It was the white model made in Taiwan.

I just received the replacement (made in China with 2.2.1 update) and am happy to report that it has the better display and no creaks so far. It's definitely true that the first batch that came out had washed out displays. If you have the bad display, I urge you to contact TMO and get the replacement.
[myTouch 4G General] pdxmatts:
Of course they wanted me to jump through hoops, acting like I was crazy and wanting me to master reset my phone and wipe everything before they would consider a replacement and wanted to know if it had water damage. When I told her the buttons creaked she said all phones do that :rolleyes: Well, I just pretended to reset my phone with her and got her to send me a replacement. Like wiping my phone was going change the display. Whatever :rolleyes:
[myTouch 4G General] zeno911:
lol yea "please remove your sim card and restart your phone". I said are you ****ing kidding me!!! she chuckled
[myTouch 4G General] jota164:
Exchange it. I got mine with the good screen and noticed a dead pixel. Called them up and they're supposedly sending me a brand new replacement. Hopefully its a good replacement !

LOLLLL. Reminded me when I spoke to someone on TMo. Asked if I did a master reset too because I found a DEAD PIXEL. LOL. I just told her I did. SMH @ TMo.
[myTouch 4G General] Phateless:
Just tell them you already tried that yesterday and it didn't work.
[myTouch 4G General] Mrdaviso:
+ 1
[myTouch 4G General] joseph230:
MT4G- bad screen- bought from Craigslist

Hi all,

I have a MT4G with bad screen. I bought it from Craigslist; I am a TMobile costumer though.

I did not know about the screen issue till recently.

Is there any chance that I be able to change my phone via TMobile? If yes, what should be the excuse for wanting them to change it?

Also they just say since I did not buy it from the store, they will not replace it. What should be my respond to this if there is any working one?

If TMobile does not work, what about HTC and again how should I convince them to replace mine?

Thank you in advance for the hints and help.
[myTouch 4G General] rosebud1:
Hey guys I got the bad phone. SH model, I checked it, and my fiance is on my background of my phone, and when I tilt the phone, her face just washes away.... I was just wondering what you guys said to get the free overnight shipping. They are not being so easy with me. First they tell me to switch sim cards with someone and try it for a "few weeks" (needless to say I asked to speak to someone else), then the next guy tells me to do a master reset and wait a few days before I call back. So, I will call back on Monday for the new phone. I just don't see them giving me free overnight shipping without a fight, so what can I do to ensure that I get that because there is no way in hell I am paying for that BS, especially when you guys are not either.
[myTouch 4G General] chrisjs81:
My wife was near a tmobile store today so she stopped in to see if the display was the better screen. The girl working there was talking to her and seemed aware of the problem... Asked how long ago I got my phone and said yeah its my screen. She told her to have me call and get a warranty replacement.

From what she saw (didn't have my phone to compare) the colors were similar straight-on but mine wash out or even invert (light colors "glow" more than white) at angles.

Customer care yesterday told me to bring it to a (different) corp store for exchange.
[myTouch 4G General] Mrdaviso:
I have insurance and it was never even brought up. Say cancel when you call customer service, and they will escalate your call and be more willing to deal with you. The craigslist remedy was mentioned in this very thread a few pages back.

Good luck
[myTouch 4G General] rosebud1:
yeah i did the whole cancel thing. slimy bastards... lol
[myTouch 4G General] DoneDunIt:
After reading through over 300 post, There is no clear cut way to know what to look for in a replacement. I was wondering if those with the bad and good screens could post the S/N number without putting all of your number mine is

HTOADRM002##

I left off the last 2 but it is less than 50.

Mine is bad, only had it 1 day before finding this thread. I thought it was the bright sun in my car that was causing a problem with it mounted to the dash. Today I tried turning it to an angle and it was easier to see in the car. Flat down on a table it is washed out looking at it from a few feet away.

I will be going back on Tuesday to get a replacement. Hope we can come up with something the help identify this problem before opening the new box.
[myTouch 4G General] eunkipark92:
i guess you didnt read it carefully. it already have been mentioned manytimes.

its a s/n number how can it be possibly related...maybe part number but not s/n...but then again i could be wrong but i doubt it.

your best chance is ones from the china. it looks like you have better chance with china ones.

once you recive your replacement just root it and see if you have SH OR SO..

SH- is the bad one SO- is the good ones.
[myTouch 4G General] Mftek1:
How do I check if my screen is good or bad?

Sent from my HTC Glacier
[myTouch 4G General] pdxmatts:
If your talking about the serial device#, then that is not true. I received a replacement made in China and it is the superior screen and I have SH on my serial number :confused: If I'm not looking in the right place, then can you explain where to look for the SH or SO that you are talking about?

Edit: Looks like I was looking in the wrong spot. Mine has LCD-SO. Sorry about that eunkipark :o
[myTouch 4G General] Mftek1:
Im rooted. How do I check if I'm sh or so?

Sent from my HTC Glacier
[myTouch 4G General] bobsbbq:
Power down your device. Hold the Power and volume down button at the same time until the hboot screen comes up. Volume down to System info. Look for LCD-SO-C2 "SO" being the good one.
[myTouch 4G General] bobsbbq:
They are getting a little conservative on the freebies and perks. If you have been through 5-10 devices then they will handle things a bit different.
[myTouch 4G General] jjlean:
I have the sh one and mine looks fine...
[myTouch 4G General] Mftek1:
Mine is sh as well..... How can I tell if my screen if good or not?

Sent from my HTC Glacier
[myTouch 4G General] daryllh:
How different?