yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] kitsunisan:
Got my replacement today, dead center ffc, no hardware defects at all, then I look at the battery compartment and see "Taiwan". Boot it and root it, and its a Sony screen, thank god. Maybe it's because I don't have the bad one running at the same time, but I'm not really seeing a huge amount of improvement. I've never seen anyone say they've gotten a bad Sony screen, so maybe I had a good Sharp?
[myTouch 4G General] tenbeau:
I just received the replacement phone about 15 minutes ago. It is made in China and is black(my first one was red and made in Taiwan) As soon as I booted it up WHAT A DIFFERENCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! words cannot express the difference. I am so glad I called TM and they sent a replacement as I had put up the phone on Craigs list for sale. I believe this is a keeper now as the screen was my major complaint on the first one. Many thanks to the OP for not only posting his findings but to continue to urge us to not accept inferior phones form HTC. I believe the only way that overall phone quality will improve is if we keep sending them back and not accepting poor quality control etc. Sooner or later they will get the message.
[myTouch 4G General] Gr8gorilla:
I had a white one with crappy sharp display, also power button was going bad. Did a warranty swap, for blurry camera and got a white one with superior display. Sony. Instantly noticed a huge difference!
[myTouch 4G General] elbarto7:
phone was delivered today shipped from kentucky. good screen, made in china, black. happeeeeeeeeeeeeeeee:p
[myTouch 4G General] eunkipark92:
Got my 4th replacement

camera is off, light leaks but no loose battery cover, no creaky sound

AND MOST IMPORTANTLY A GOODScreen

so i will deal with light leaks and ffc off it doenst bother me .

What a difference.

now just need to put everytrhing back to stock before i send mine back..

(sigh..i changed the splash screen and everything lol.)
[myTouch 4G General] jrlatta:
ok folks after reading all the posts i was gonna call and see what i could do but i was out in the sun and noticed i had a bunch of dust coming in up under my screen so i called customer service and the guy was a **** sucker and said that it was my fault that there was dust under the screen and they couldnt do anything about it so i cursed him out and hung up. i took my phone to the tmobile store i bought it from and showed them the problem and the manager said i would have to wait til a new shipment came in a he would replace it once for this issue. so today i took my phone up there and swapped it out for the dust and got the china one with the good display and its so much better than my previous one. im glad i screwed up and had the dust issue because without it i probably wouldnt have gotten a new one. my girlfriend has the taiwan version too with the washed out screen and compared to my new one it looks like crap so she called and they are sending her a new one now i just hope she gets a china one too, folks if your color changes at any angle you have the bad one. my new one i can tilt it to extreme angles and i see what i see looking straight on.
[myTouch 4G General] spimonkey34:
There are good ones from Taiwan. Don't immediately look at made in Taiwan and assume it is bad.
[myTouch 4G General] khook1061:
I just got my replacement its from Twain but has a Sony screen. What a difference in the phone it looks so much brighter
[myTouch 4G General] bobsbbq:
Seems like a lot of people got phones today. LOL Including my wife's came today. It was a good screen but has a horrible creaking in the chrome bezel dead center at the bottom of the phone. You can press on either bottom corner and no sound but if you tap in the center you can tell something is loose or doesn't fit properly. I mean it is almost like a plasticity popping sound, and since it is right below where the track pad is you will hear and feel it every time you use the track pad. Not a big deal as all we needed from the phone was the new battery cover as her phone was perfect in everything except the battery cover. So most likely I will call them up and tell them I'm sending the new one back with her old battery cover.

Glad for everyone who got their good ones today.
[myTouch 4G General] dustinearley:
I just got back from a corporate T-Mobile... I went ahead and told them the truth. I told them about the differences, the screen manufacturers, Taiwan, China... everything.

He said he'll go along but I better prove something. So the guy grabbed a white made in China, and my black made in Taiwan... the difference is astounding. I can't believe it. Really, everyone, I beg of you to check this out. Now that I have a good screen unit, you don't even question whether or not you have a bad one or not.

Best thing is that all the managers came out and were blown away. They told me that they were going to pull the Taiwan units, and contact T-Mo to see if there is a more solid way to know for sure. But for now, they are going to check every single one they sell, and make sure it doesn't wash out.

EDIT:

And yes, I know there are good ones from Taiwan, but getting one from Chine is what worked for me, so at least they are trying something. Like I said though, they are going to check every one.
[myTouch 4G General] cangri87:
GRRR got my second one yesterday and its a bad screen.. Hopefully 3rd times the charm time.. i still need to call been at work all day.... :mad:
[myTouch 4G General] VibrantOwnr:
I think i may have figured out how to check your screen model without root..though i need comfirmation from someone who has a bad screen....

download Android System Info

open android system info

go to the system tab

click BuildInfos

Look for display

i have a good screen and mine says GRH78

If you have a bad screen reply what you have as the model...hopefully it is something different
[myTouch 4G General] thepza:
Ok. 2 phones later, im on a better phone but stilll the"inferior" screen.

No other problems, this one is from china.
[myTouch 4G General] Agazzy:
I got my myTouch 4G on Christmas and everything's been excellent.

Screen's great & the LCD Version is LCD-SO-C2.

Phone was made in China.

Thanks for the great information -- it helped a lot.

Good luck to all of you with the "inferior" screen, hope you get it fixed ASAP.
[myTouch 4G General] splat matt:
I have the bad screen SH and it says "FRG83" (engineering bootloader)

I have dust under my screen so tmo is sending me a new one - hopefully the sony screen!

MT4G (HTC Glacier) using XDA app.
[myTouch 4G General] bobsbbq:
This does not work we have already tried this earlier in this thread.

The simplest way is to download the terminal emulator from the market. Reboot your device open the emulator and type this command "dmesg" without quotes. Then you will see a bunch of data. Scroll back up to the begining and look around line 14 or 15 and you will see a line with

<7>[ 0.000000] tag_panel_parsing: panel type=2

panel type =1 is a bad screen, panel type =2 is a good screen.

No need to root or anything.
[myTouch 4G General] VibrantOwnr:
If we can get a few more people to confirm...this may work
[myTouch 4G General] bobsbbq:
Sorry but this doesn't work. Example I have a good screen with FRG83
[myTouch 4G General] chrisjs81:
Just got replacement #1 through warranty exchange. Came UPS ground from TX.

Black, made in Taiwan, Inferior Screen and the FFC is pointing up and to the right... Don't they TEST these things??:mad:

FWIW the bezel is flush and the bottom isn't creaking yet, but I'm not even bothering to use it. I'll contact TMo again tomorrow for another replacement and see if I should ship my original or this replacement back instead.

Those who got the good ones today, were they through Customer Care warranty exchanges or through Retention?
[myTouch 4G General] Phateless:
That is AWESOME news, let's hope proper action is taken.

I assume this command would work via adb shell? Waaay too much **** to read through on that little screen, lol.
[myTouch 4G General] chrisjs81:
Yup. ADB works better anyway since grep on the phone requires root for some reason.
[myTouch 4G General] bobsbbq:
You can use ADB as well. But for people who are not familiar with ADB or not rooted the method I listed above is good for them.
[myTouch 4G General] bobsbbq:
Another HTC QC Issue, Creaking Bezel

Well we received my wife's replacement today. It was brand new in retail box. It has a bad chrome bezel. It makes a loud creaking or popping sound when you press the track pad button or press just below the button on the bezel. It actually feels like a tab to hold it down is missing.

It didn't matter for us as all we needed was the battery cover from this new one as hers was bad and would not stay on. So we just kept the good battery cover and put her defective cover on the new one and will be sending it back.

Just for documentation and future reference I made a video of this. Take a look if you wish.

http://www.youtube.com/watch?v=HQ1-UYqLklo
[myTouch 4G General] igotdatglow:
OK, here's an update to my trouble ticket

T-Mobile has done absolutely nothing LOL. There was no update on my ticket. The rep I spoke with was kind enough to exchange my two phones. She had a mytouch herself and I told her to test her's by looking at the boot screen mytouch logo. She was shocked at how the logo totally disappeared at an angle.

I got my replacements today and I"m shooting 50%

Originals

Black - Made in China - Bad Screen, misaligned bezel, horrible data (exchnged for red in store)

White - Made in Taiwan - Bad Screen, FFC off to the right, bad battery cover

Red - Made in China - Bad Screen, centered FFC

Replacements

White - Made in Taiwan - Good Screen, centered FFC

Red - Made in Taiwan - Bad Screen, FFC off to the right

I called just now to have my red one replaced again. Received free express shipping. Let's see what happens with this new one. Another nice rep
[myTouch 4G General] innovator8:
So both my wife and me got this phonetwo weeks ago, mine is black, hers is plum.

I have a really nice looking screen, hers is washed out, and hard to see at an angle.

Is Tmo really just swapping them out? Is there a secret detail I should say to have them swap out one of these via mail?

thanks,

Jeff
[myTouch 4G General] Mrdaviso:
Say cancel when you call this gets you the retention department tell them you are unhappy with its quality buttons creaking, light leakage around buttons slow data speeds and the screen is horrible at angles and its difficult to see when your playing the asphalt 5 demo compared to your good screen they should take care of you just stay calm and they will help.
[myTouch 4G General] marinergreg:
http://www.youtube.com/watch?v=F_WmGHh4Km8

http://www.youtube.com/watch?v=pRIMywNezc4

http://www.youtube.com/watch?v=x1kV4tJeHrk

Here are some more videos I found of the bad screen in case there is anyone still trying to figure out if they have one.

....
[myTouch 4G General] ArcticWolf91:
Honestly, I don't think you guys should lie when asking for a replacement. Lying and making up bogus problems isn't going to help the situation. Be upfront and tell them it's the screen. Do what I did and say that your friend (or cousin/uncle/neighbor, whatever) has the same phone and that when you compared them, yours looked washed out. Tell them about the poor viewing angles and such. I said that and have a replacement coming in the mail. Point is, let T-Mobile know that there is an issue with the screen. That will hopefully make them aware of the problem and allow them to fix it.
[myTouch 4G General] xdviper:
Here's the deal, I have a white one, made in Taiwan with a bad display. I got a G2 with my upgrade, and got the MT4G a month later of Craigslist. Do you think T-Mobile will allow me to exchange and get one with the new screens?

Thanks
[myTouch 4G General] mackster248:
I think you might be able to. Just tell them that you bought it outright from the tmo store and give them the IMEI number and they should be able to exchange it for you.

Either way, can't hurt to try. :D
[myTouch 4G General] Jaylito.:
I got mine on eBay, & I was still able to get a replacement sent to me. ended up being the superior screen! seriously it doesn't hurt to try! plus tmobile seriously has the best customer service, so it shouldn't be hard to get one.
[myTouch 4G General] bobsbbq:
Well you are right in a way, but the fact is T-Mobile is not recognizing this as an issue right now. So you are lucky you are getting yours. There have been many people who have used this excuse and they tell them there is no issues with the screen. And even when I sent them to these threads they still said they could not go by them, only what is listed in their system as known issues.

Now what I have done on every occasion of mine is couple the screen with another problem if it was the screen. The bottom line is if you have a bad screen you want a new one, so your odds are better right now at least coupling it with another issue they can recognize.

I suspect at some point they will recognize it and there will be no problem to get a replacement for the screen issue.
[myTouch 4G General] Mrdaviso:
Who's telling lies? What I mentioned are known issues, I had every problem I stated. I'm sure after reading my post he noticed at last a couple of the ones I mentioned, cuz I have had a few of them and they ALL have problems. My good screen has the light leakage, off center ffc and it drops the data connection all the time. I'm sorry but the phones are sh!t. That's no lie.
[myTouch 4G General] bobsbbq:
Well actually the phones are very good. In fact I still think the best android on the market right now. Now the HTC QC is sh*t I agree. If you get a good one it is one hell of a nice phone.
[myTouch 4G General] Mrdaviso:
The processor and memory are great, I've had 3 f-ed up phones. So, I'm stuck on the fact they suck, sorry.
[myTouch 4G General] mecheng:
Has anyone been able to identify a unit with the inferior screen from the data on the box the phone comes in? I am still within my 14 day remorse period, but getting a sales rep at the store to open sealed boxes is difficult. I've been to every tmo store in my area, and have managed to see an additional 5 handsets(all bad ones), but it would be a slam dunk if there were some way to tell what's inside without breaking the box seal.
[myTouch 4G General] Mrdaviso:
Nope, sorry.
[myTouch 4G General] bobsbbq:
As already mentioned no, but you could better your chances by asking for one made in China if all your others were from Taiwan. It seems more of these have the good screen. You can tell the T-Mobile store rep you want one Made in China, and not to open the seal until you look at the box.
[myTouch 4G General] tenbeau:
I just visited my local mall to see if the T Mobile store had any new cases or the new desktop dock. They did not have the dock but they had a Red MT4G out on display(a working model) and lo and behold it had the bad screen. I mentioned to the lady sales clerk that the display was really bad on the device she replied"No that is a wonderful screen and display" I than pulled out my MT4G I received yesterday with the good screen and her jaw just dropped !! She was amazed and asked to put them both on same wallpaper which we did and wow!!! she was astounded. I mentioned that it seems there are more bad screens from Taiwan than from China. But that was inconclusive( although I had had that experience) We looked at the box and it was from Taiwan. She went to the back and said they only had 2 left in stock and they both were from China. I urged her to go online to XDA forum on a regular basis to see what is transpiring with the phone. She was most appreciative and mentioned that if someone does bring one back with screen complaint she will replace without any delay.
[myTouch 4G General] bobsbbq:
That is good to know, and a good sign. I hope T-Mobile will do something soon as to make this easier for the people who don't have another device to show the store rep.
[myTouch 4G General] Mrdaviso:
It would be nice to know the location of these stores I reported the same with the mall kiosk at independence center in the kc missouri area.
[myTouch 4G General] chrisjs81:
Aside from the different screens, I have to agree that the QC is awful. There's no excuse for so many forward-facing cameras to be crooked, especially since this is the first (don't quote me on that) FFC device on TMo and they're marketing the video chat so heavily.

The phone is very solid and the internals are awesome, but it is crazy how bad things like the FFC, the bezel, and the lower jaw creaking are. Contrast this to my wife's Vibrant which, despite feeling like a toy and having awful software, doesn't have any gaps, cracks, or other build oddities. (Plus it has Gorilla Glass.) That said, the MT4G is still a new phone and the SGS phones did have their GPSgate.

It sounds like the newer MT4Gs are getting better, but there's still plenty of relatively old stock laying around.
[myTouch 4G General] jota164:
Yeah tried the cancel part to Retentions. I did that every time I called for a replacement.

Went to TMo store today. As soon as I handed the TMo rep my phone, he felt the bottom piece very loose. He kept touching it while speaking to Retentions and told them "the bottom part is very loose and I don't know why but it shouldn't be like that and it is not the keys."

I kind of suspected it would be hard because of the situation on them since 2 Reps told me it was an unheard problem.

But I went to a TMo store today and they spoke to Retentions, I'll be getting a new phone expressed to me.

This was the only hard time I received from them. Other than that, for my other replacements it went well.

When I received the 2nd phone I told them about that lower piece being loose and they sent out another. I don't know why they'd give me a hard time after that. I'm pretty sure they jot down notes in everyones files.

But anywho, I'm glad I'm being shipped another replacement. :D

EDIT: Heres a break down on the phones:

1. dead pixel & battery door was loose. (FFC off-centered but didn't care) Screen had "cool" colors.

2. bottom bezel piece was loose. made a clicking noise. it wasn't the keys either. (centered FFC) Screen was perfect.

3. did the same as #2 (centered FFC) light was also leaking from the sides of the keys. Screen was noticeably a "cooler" white than #2

All phones from China with 2.2.1
[myTouch 4G General] bobsbbq:
I guess you saw my post about the one I had with the same problem? Here is the video in case you missed it. Sounds like the same thing you have had.

http://www.youtube.com/watch?v=HQ1-UYqLklo
[myTouch 4G General] jrlatta:
my girlfriend just recieved her replacement and its a taiwan but it has the same exact screen as my china one i got. so if you get a taiwan dont be discouraged just by that boot it up and see if the colors are good cause they are obviously using the same screens now in the taiwan ones too, i cant tell a difference in the two. mine is black china made and hers is purple taiwan made. glad everyone brought this issue up because we both had horrible screens that we didnt really know were bad until we recieved our replacements. now we can see the screen at any angle and everything looks great
[myTouch 4G General] Phateless:
Thanks to the two guys at the T-Mobile store in Antioch CA who let me check out their phones. We tried the dmesg command and couldn't find the right line, so we couldn't verify a good screen, but they were definitely helpful. Mine and one other guy's were the Sharp screen but both looked good.

I still want to see a verified Sony screen in person before I call T-Mobile.
[myTouch 4G General] corwest:
I find it ironic that I just bought a Sony Bravia LCD TV prior to my Glacier only after looking at the sharp aquos and thinking how inferior it was to the Sony... I'm sensing a trend
[myTouch 4G General] Mrdaviso:
@Phateless

I posted pics of both screens and it is night and day difference bro. I sent the sh back and kept the so.
[myTouch 4G General] Phateless:
Thanks, I think I remember seeing them. I'll go take a second look.
[myTouch 4G General] yellowjeep:
So I finally got a good screen on a white phone. I got the run around from a non corporate store even after talking to 611 about the issue and being advised that any T-mobile store should be able to open up the boxes to find a good phone.

My thinking was what is the difference between you opening up bad phones and having to RMA them and me taking a bad phone to the parking lot, checking the screen and bring it back in to the store? To which they replied that maybe my sisters phone with the superior screen was the one that was defective. That person lost any shred of credibility.

Finally got it sorted after threatening to return all of our new phones and making 3 people feel like assholes. To be clear though I still love T-Mobile the guy/gals at 611 were super helpful, I will just avoid the franchise stores like the plague.
[myTouch 4G General] xiton:
So from what I understand, while there is no way to completely track down a good or bad phone without turning it on, it seems as if the Chinese built MT4G's have a better chance to have the Sony LCD?
[myTouch 4G General] Mrdaviso:
Here I will post them again wth...lol lighting never changed, camera settings never changed, display settings identical. These photos..... priceless lmfao I took lots of photos and the contrast of the screen was so drastic the pictures look as if the lighting in the room has changed.
[myTouch 4G General] Mrdaviso:
Not sure of Sony, but You increase your odds with Chinese.
[myTouch 4G General] thiagomme:
And where is the aforementioned store located? I have being to 4 stores and the jerks won't exchange my bad screen...I have had 3 replacements via UPS but all Taiwan with a bad screen. This is now driving me nuts.

Sent from my HTC Glacier
[myTouch 4G General] haxx:
Thanks to this thread and related forums I now have a good screen.

I bought mine from Radio Shack back on 12/13. I started reading the threads about the screen issue right after purchasing it. Other than what I read and saw on YouTube about the screen the phone was great. It replaced a Droid X that I was fed up with (after 2 weeks). I went to a few Radio Shacks to try to do an exchange for one with a good screen. Before Christmas I went to 6 RS's and those that still had stock all had the Taiwan one. Those that would let me look at them all had the same problem.

So today I went back to RS where I originally bought it. If they didn't have any replacements in stock, I was going to ask them have RS corporate send out one and cross my fingers it would be a good one. When I got there the salesmen remembered me and said they had one in stock. It was from China, so far so good. We powered it up and after putting them side-by-side, the manager and I immediately saw the difference in just the screens from looking at them both head-on. When I tilted them to see them at an angle we both saw the big difference!

So the RS phone cost about half what it cost's when compared to TM and it came with a 30-day return policy. Plus, they said the 30-day window starts again with this new one. So I feel like purchasing from RS gave me an additional avenue re. the phone, before moving on to TM to deal with any future issues (knock on wood).

The phone was not rooted, but I was able to run the DMESG cmd and saw both the panel type 1 (bad) and 2 (good).

Once again, I'd like to thank this thread and forum for identifying the problem and encouraging others to pursue the good screen.
[myTouch 4G General] bobsbbq:
Great and good for you to stay firm and persistent and you now have a good screen. For something that makes this really distinct difference between good and bad as you said it is eye popping when the store reps see for there own eyes.

Glad you got a good one, and glad the thread and video has helped you.
[myTouch 4G General] mecheng:
Got lucky today and found a black mt4g with hi def screen at a corp store. Sales rep was really helpful and understanding. Ive been with tmobile since they were voicestream. Love the customer service. Store is in saint charles IL btw. Very happy with this phone now. It rocks.