yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] RussianSpring:
If anyone doesn't already know:

You can exchange your bad screen phone for a new one within 14 days on a buyers remorse return. This way, you don't get a refurbished unit. You get a new in the retail box phone.

Sorry if this is already known.

And the remorse period might be 30 days if you got it in store. It's either 14 over the phone, or 30 in store - not positive.

But do it as a buyers remorse return if you can and NOT a warranty exchange. That way, your new phone is guaranteed new in the box.

When asked why I was returning it, I just said

"I don't like the way the screen looks"

Then they gave me a $10 credit on my bill for me having to ship the old phone back, and they're gonna send the new one with free express shipping.

Hopefully my new one is panel 2.
[myTouch 4G General] xdviper:
Alright, many people haven't posted on this thread, let me bring it back from the dead. I got a phone coming tomorrow, another replacement. Coming from NJ so it should be here tomorrow (called yesterday, shipped out today). But I want to know, what should i expect? When I first got the phone, I had the washed out screen with a good FFC. I called in, got a new replacement with a good screen and perfect FFC. Now the phone that is on the way, what are the chances that I'll get the same phone again with a good screen and a centered FFC?

And, if *knock on wood* I do get the one with a bad screen, can I have them ship me out another one? Or after 3 replacements it stops? If so, then T-Mobile better get ready for some hell I'm bout to put them through.
[myTouch 4G General] Jack_R1:
Who cares about centered or not centered FFC? It doesn't impact absolutely anything.
[myTouch 4G General] bigmikehd2:
my panel is a type 1 panel but it doesn't look bad. I've turned the brightness all the way up and tilted the phone but it looks fine to me. Maybe there are some good #1 panels or maybe i just don't know what the good one really looks like. Guess i'll never know unless i get a chance to compare side by side with a good one

Sent from my Mytouch 4g with Cyanogenmod 7!
[myTouch 4G General] Phateless:
When you see a good one you can tell.
[myTouch 4G General] kalel33:
T-mobile policy states to not do a warranty exchange based on the screen being harder to see from an angle. You have to give another reason and you can't yell at them for that reason because they only follow what HTC tells them they can warranty. That's the reason why type 1 panels are still being shipped out for warranty exchanges. If they considered it a manufacturer's defect then they wouldn't send those phones out but would ship them back to HTC.

So good luck on giving them hell. Maybe you should call HTC, since they're the ones that set the warranty. I called HTC and was shot down.
[myTouch 4G General] ps3play:
Shame on the people defending T-Mobile or HTC... LCD lottery issues are nothing new. Search on Google for ips lottery and far as mytouch goes.. just a simple search for ''mytouch 4g screen'' and the first post is all you need... just because T-Mobile and HTC are taking advantage of dumb people doesn't make this ok... they can deny it all they want the truth is your getting played by getting a bad screen
[myTouch 4G General] danyune:
also not just htc, but alienware/dell was doing it with the m11x. Some people got the nice samsung screen in their m11x, myself included. But others got the lesser desired screen and everytime they had a repair on hinges, they would hope to get a samsung one

I don't have a good or bad screen to compare to so I have no clue which one I have. Can't really say "you will know if you have a good one" cause when I had an M15x, the 1600x900 screen looked amazing, but the 1920x1200 screen is even better and you would have no clue which one you saw until you saw both
[myTouch 4G General] kalel33:
If your talking about me then please reread my posts and pay attention. I never defend the screen issue, because I have one myself and can't get it fixed or exchanged. I'm just relaying the policy from T-mobile, anything else you read in that is just poor reading comprehension on your part.

I guess you can say I'm defending T-mobile but they are limited by HTC policy. They aren't going to take the hit for every single Mytouch 4G sent back and not being able to send them to HTC. That'd cost them millions if you think of every single screen that was made with the type 1 panel. Until HTC does a recall or states it actually is a warranty issue then you really can't blame T-mobile. They only are assisting with the warranty so you don't have to send the phone back to the manufacturer.

Got a problem? Talk to HTC, because they are the one's that dictate the warranty and they made the phones.
[myTouch 4G General] sundayhustler:
I feel the same way.
[myTouch 4G General] kalel33:
I do too while indoors but when you compare two of them outdoors then it's extremely evident. From other reports I've read, the LCDs are the same but it's the glass coating that causes the problem.
[myTouch 4G General] kfgtboypsp:
I have panel 1 for my 5th replacement. But screw it, I got used to it. But that's not the only problem with it. It also doesn't handle OC kernels that well. Not Like my last replacement, good screen, Good everything till the ear speaker broke. :-( This replacement locks up all the time.... Oh well I wont be having this phone for long. Dnt get me wrong now, This phone is great, with a lot of dev support, but its time to move up to the dual core era. HTC sensation here I come. :-p
[myTouch 4G General] unclespoon:
I'm glad I got mine replaced when they were still replacing them for the crappy screen quality issue! My wife said I was being too big of a nerd about it but it was definitely worth it! Haven't had any issues on the new one since January and (knock on wood) I hope I never do, it seems like all the replacements they are sending people are garbage...
[myTouch 4G General] HydroROMs:
You will get a good screen and centered FFC. All new warranty replacements have all known issues with hardware fixed.
[myTouch 4G General] dragone5:
Should I try to replace it again then? I called last month and got another bad screen. This is my second phone but I don't want to be calling every month for a replacement.

Sent from my HTC Glacier
[myTouch 4G General] mark manning:
Why not? If they mess up 2 more times you get a free sensation

Sent from my Faux powered Glacier
[myTouch 4G General] pantlesspenguin:
I'm surprised to see that people are having problems getting bad screens exchanged. I bought mine on launch day, & I only found out about the screen issue in February. Sure enough, I had a bad screen. One chat to T-Mo (using their livechat function on their support page) & I had a new replacement sent to me w/ no questions asked. All I did was tell them about the screen issue. Not only did I get a new handset, but I got all new accessories with it. That's never happened to me on a warranty exchange before.

I just joined this site so I haven't read all replies to this thread, but have people always had a problem getting them replaced because of the screen issue, or has T-Mo just stopped replacing them?
[myTouch 4G General] Phateless:
I got another bad screen in the mail just the other day.
[myTouch 4G General] lilshortwun:
I just bought my mytouch on craigslist yesterday and found out it has a bad screen. Could i still get it replaced? I found this thread while searching for a possible color issue cause the colors on my screen seem kinda dull
[myTouch 4G General] kalel33:
With the people that were able to send in their phones for exchanges and get different ones, because the rep didn't check policy, then they're going to have a boatload of the bad screen phones in stock for sending out for warranty exchange. The better screens are probably being kept by people receiving them. There comes a point, like lately, where all they have left is those types of screens and if you send on in then they just send the next refurbished on out, which is probably a bad screen.

Since HTC doesn't consider it a warranty issue then T-mobile can't send the phones back to them to get new glass, so they send them out for warranty exchange.
[myTouch 4G General] Mes3:
Just got a white one with a Panel 1 in it Monday. First thing I thought was, "Man, the colors seem kinda washed out". Figured its just how the display was. Its not really that bad, but knowing a better screen is out there bothers the piss out of me. Haha. Guess I'll be doing some exchanging.
[myTouch 4G General] AndrewAD3:
I count myself lucky because it seems I got the good screen!
[myTouch 4G General] Faruk88:
What would you guys suggest to a Canadian who wants to get a hold of this phone with a good screen? I'm guessing that if I ordered off ebay and got one with a bad screen, getting it replaced by HTC wouldn't be a possibility would it?

I'm seeing a lot of MT 4Gs on ebay in the low and sub-$300 range, which makes it a very attractive choice for me, but I want to get one with an SLCD screen. Any tips? So far I requested some photos from 1 seller, and turned out he had the bad screen. So I sent an e-mail to another, and still waiting for a response... This doesn't seem like an efficient method!

In the event that I just end up buying one with the bad screen, how bad would you guys say it is? Can anybody compare it with the screen on the HTC HD2? Better or worse? (I have used this phone before, so it's a good reference point for me)
[myTouch 4G General] Roboito:
Ebay MT4G

After reading about the two screens, which I found out about after I bought two on ebay, one for me and one for my wife, I was nervous about what I would get. I decided based on what I had read that I would just bite the bullet and go with whatever I got. My wife's red and inferior screen phone came first but didn't seem too bad. Mine came afterwards, and had the better screen on a black phone. Side by side, you can see a difference but it is nothing extremely profound imo. For the price of $255 for a like new phone, I would take either screen on a great phone.
[myTouch 4G General] Mes3:
Went to the T-Mobile kiosk yesterday. Told the guy about the panels and they agreed to do an exchange. I told him he only had to check one phone and if it had the crap screen I was just gonna go with an HD7. Luckily it was a panel 2! As much as I wanna try WinMo7, I don't wanna leave Android just yet.
[myTouch 4G General] Faruk88:
Hey guys, a seller sent me this picture:

Any idea whether that's the good or bad one? It doesn't look too clear to me, so I asked for a better picture... Hopefully they don't get annoyed... :/
[myTouch 4G General] Phateless:
That's probably the good one.

To be sure, tell him to download terminal app from market.

REBOOT!!

Open terminal and type dmesg.

Scroll back up and look for "tag panel parsing panel type (1 or 2)."

1 is bad, 2 is good. That's probably a good one though.

Yesterday I called them and finally got the offer of the Click XT.

I asked her if she was kidding, then mentioned next-gen processor, ram, etc, and asked why I would exchange for a phone with HALF the power.

Maybe I'll try once more but for now I'm going to live with my good screen/perfect phone that has dust under the screen.
[myTouch 4G General] cgogos:
From what I can tell I have the better screen, I just got it replaced by Tmo just a few days go.
[myTouch 4G General] Phateless:
Run the dmesg command in terminal and find out for sure.
[myTouch 4G General] mr mystery:
Canuck here with panel type 1 :(
[myTouch 4G General] atifsh:
just bought used mytouch 4g, replacing my old desire, and i thought i got bad display as contrast was way better on my desire and i thought it was slcd. but after seeing these pics, im thinking i had amoled desire as my display doesnt look as bad as in picture, i can see the clock just fine. but its like if u have brightness turned way up on a TV
[myTouch 4G General] Phateless:
I just fired up another bad display and wow, can I tell the difference! Even though my good display has hella dust under the screen I just may have to go back.

I'm pissed at HTC.
[myTouch 4G General] periwinklewishes:
My 3rd MT4G in a little over 6 months.

I got the good one in black, which is good. Otherwise, I will be coming back to Costco to return another phone.
[myTouch 4G General] mingkee:
This one is definitely a GOOD ONE as it looks same as mine.
[myTouch 4G General] RangerLG:
I hadn't done this since I bought my phone back in Dec. 2010. Decided to check it out today and I do have a panel 2 black model.
[myTouch 4G General] mackster248:
Sigh... I'm just so disappointed with how ****ty the quality control is on this phone... Got dust under my nice SLCD MT so had to replace. First one was bad, but now I have a good one. But I'm still worried because how much longer till I get dust under thing thing as well? Makes me want to sell it and buy a Nexus S :cool:
[myTouch 4G General] Phateless:
I picked up a used vibrant 4g that I haven't started using as my daily driver because no cm7.

I did call htc and leave bad feedback on the survey and now I'm playing phone tag with an escalations rep.

I will tell him honestly how I feel about their quality control and that I'm looking into other devices.
[myTouch 4G General] ROM_Guest:
Got my brand new phone from Newegg.com

Bad display type :(

Newegg tells me to call HTC, HTC tells me its 90$ to send it to a 'repair' centre, so they can fix the display, and they're not sure if that means changing it to the new panel or not.

SOL

Edit: Just rooted got clockwork recovery and perm root. Bad chip too! :P Oh well, I'm gonna live on the edge and Rom test like its not there ;)
[myTouch 4G General] mr mystery:
Anyone know where to get a good display aftermarket?
[myTouch 4G General] iamiced:
it looks like if you buy a black model, its 50/50 for the screen quality..
[myTouch 4G General] ROM_Guest:
Got an exchange with newegg. Bad panel too. Damn.
[myTouch 4G General] johnjjschmidt:
Great letter. Please let us know if they ever respond.

Sent from myGlacier.
[myTouch 4G General] DarkenFable:
Just had the run around with T-Mobile today. Have the bad display type, but I got the phone way back in December. Decided I would try going to the T-Mobile store to see if they would replace it for me so I didn't have to wait for the new one to be shipped to me. The sales rep very abruptly and rudely cut me off and informed me that they no longer do warranty exchanges in the store. So I came home, called T-Mobile, from my cell and explained the problem, the rep told me it was a recognized issue and that there would be no problems replacing it, but they needed to run some tests on the phone first which required me to be calling from a different number. So I called from my house phone and the test that required me to not be on my phone was checking the water damage sticker (derp.) The lady continued with the exchange and informed me that I would have to pay a $20 dollar replacement fee because I didn't have insurance on my phone. I asked if there was any way I could get the fee waved because it wasn't my fault in the first place that I have a phone that was defective from the beginning. She basically said no. Asked to talk to a manager, lady said she was busy and would have her call me back. No call, but my phone rings and I have a voicemail. Manager says that they will go ahead with the replacement, but the MT4G is back ordered so I could either wait or go for the G2x. Like my MT4G so I opted to wait. Manager also said that they would still have to charge the $20 dollars, but they would credit my account within 72-hours. So now I just have to wait and pray the phone I get has the good screen and a good eMMc chip. Fingers crossed.
[myTouch 4G General] beezie916:
Well I just got a new replacement...it had a bad chip and pretty much thinking bad display but having issue with dmesg spitting to much info out to confirm

Went into bootloader and checked...bad lcd too LCD-SH-C2...i could tell there wa an issue cause the screen looked bad with my sunglasses on....
[myTouch 4G General] decko5:
thank goodness! i hope i experience the same results because this is my story. VERBATIM!

i tried tmobile online chat but they kept asking where i bought it i dont know what the hell to them them.
[myTouch 4G General] dragon_usa:
I got a good display phone since last Nov, Now it get a lot dust under screen so I called T mobile for exchange. After the 3rd bad screen replacement phone from tmobile. they don't do exchange for me anymore. :( . the manager ask if I want sensation, I have to pay $249 for the upgrade.

I have to call HTC and have them fix the dust under the screen on my original phone now.
[myTouch 4G General] decko5:
you have 16 months of warranty with htc
[myTouch 4G General] kalel33:
12 month warranty.
[myTouch 4G General] decko5:
:O the guy on the phone told me i had 16

that liar
[myTouch 4G General] rush_ad:
Hello All,

I have a BAD LCD MyToch 4G Black. I believe it should still be under warranty.

What do you guys tell T-Mobile when you ask for a replacement? I am going to call them but before I call, I want to be prepared on what to say.

Please let me know some stories. Thanks.
[myTouch 4G General] dung8604:
I called and said my phone had a crappy speaker (true) on Monday, and received a new one yesterday. Called just now and said right out of the box the new one has apps force closing and swype doesn't work for some reason (also true... after rooting and flashing. Swype says phone id cannot be read or something). Will receive replacement number two tomorrow.

Just be honest. Tell them you've tried playing with brightness settings, hard resets, factory data wipe etc and the screen still looks bad compared to a friends. Good luck
[myTouch 4G General] rush_ad:
i tried this one and it worked. they are sending me a replacement. how long did it take you to receive the phone after you spoke with t-mobile?

apparently many people have complained over this issue and now they have accepted it. the customer service rep told me that such issue was on his list.
[myTouch 4G General] d12unk13astard:
everyone has a bad display, hold on a second walk outside while its sunny and tell me u can still read this post lol

im just biased towards amoled displays /rant
[myTouch 4G General] Phateless:
I have to say this samoled screen is pretty sexy....
[myTouch 4G General] kalel33:
I'm going to have to check on this one, because on Sunday I looked up the information again and it still stated that there is no known issue with the screen, specifically on the calls coming in for panel type, and to not to process a warranty exchange based on that.
[myTouch 4G General] rush_ad:
what information and where did you look it up?
[myTouch 4G General] periwinklewishes:
I remember when I called this in way back, they always tell me that no matter how many people are complaining about the bad screen issue, these instances are still a small percentage compared to the total number of mt4g owners. That's their reply too when I addressed the bad chip issue on a different call.
[myTouch 4G General] rush_ad:
hahaha obviously... that's why it is called a defect. if the majority of the people have that issue then it would be called a feature!

as of now i am expecting a replacement unit sometime next week but keeping my fingers crossed until i get it in my hand.
[myTouch 4G General] kalel33:
I'm a T-mobile rep, so I see T-mobile's policy on the Mytouch. I check up on it every so often because I also have the Type 1 panel. I use the same system as the tech and general reps.
[myTouch 4G General] periwinklewishes:
I hope you get the good one this time.

Anyway, the person from HTC was being a total douche saying if 500,000 phones were bought and only 500 were found to be defective, they really don't care about those phones because blahblahblah and they have one year warranty. And I said, then heir quality control must be really bad and that this 1% is a percentage nonetheless and should be addressed.

I just hate this phone so much because its my fourth in 6 months.
[myTouch 4G General] rush_ad:
you being a rep, wouldn't you want to exchange your phone? you'd probably have an easier time getting it done.
[myTouch 4G General] synaesthetic:
It's not an issue with the screen. There's no defect with the type 1 panels, they're just cheaper/crappier than the type 2 panels.
[myTouch 4G General] decko5:
so i got the same crap.

i was told that they can't "reproduce" (or something like that) this issue i told them that the colors are washed out and compared to other properly functioning mytouch displays it looks faded. i told them that i can direct them to a post on their forums. the lady told me that it's up to the actual repair folk and that she'll just pass the info on to them. I am not expecting a replacement which sucks because i read other people on these forums that did the exact same thing i did and they got their replacements. i am so dissatisfied with HTC no wonder so many people look down on android phones. crap like this. worst part is that i have to use a loaner iphone 3g that only gets edge speeds and is so damn slow.
[myTouch 4G General] rush_ad:
T-Mobile just told me that since I purchased the phone used, there is no more warranty. Now stuck with crappy type 1 screen.
[myTouch 4G General] kalel33:
I had to laugh at that one. It's actually harder for me to get a replacement. I guarantee that some reps just caved in because they were getting hammered by the customer on the line. Well, I can't do that because if I harassed a rep to get me a replacement then I lose my job. Nope, I was told by the tech rep and HTC rep when I called them that the issue is not an issue and since there is no manufacturing issue/defect then no warranty replacement can be done.

T-mobile's policy is the same as HTC(because they tell them what the warranty policy is) that the different locations and products are manufactured to the same standards with the same materials. Pretty much "If you see a difference then your wrong". NOTHING TO SEE HERE...MOVE ALONG, MOVE ALONG.

It's not T-mobile's fault, they can only follow what the manufacturer deems as a warranty defect.
[myTouch 4G General] dragone5:
Yea this is the main reason ppl look down to android. Their quality control sucks and then they refuse to correct the problem.

Sent from my HTC Glacier
[myTouch 4G General] periwinklewishes:
Try calling HTC. Tmobile wont do anything for you because its used.
[myTouch 4G General] periwinklewishes:
Its not Android that has an issue. Its HTC. Although a lot of iOS complain that Android has too many bugs
[myTouch 4G General] kalel33:
OK, so I was able to check today. Yes, it is in the "known issues" area of the Mytouch 4G but if the rep clicks on the "known issue" then it takes you to where is says there is no issue and to "NOT"(it is all capitalized) do a warranty exchange.
[myTouch 4G General] decko5:
"Dear Valued Customer,

Thank you for using HTC Repair Services. HTC America is committed to

creating superior products which offer the highest standards of quality,

durability, and reliability.

Your repairs have been completed and your unit has been shipped from our

Repair Center or, if repair options were declined, your unit is being

shipped back without repair. All units are shipped using FedEx courier

services. Here is a copy of your tracking number for reference.

Tracking Number: XXXXXXXXXXXXXXXXX

Your package can easily be tracked by entering the tracking number shown

above at

http://fedex.com/us

Thank you for using HTC! We appreciate your business!

Your product should be received shortly. Please immediately inspect the

returned product for any damage that may have occurred in the shipping

process. For any damage claim, please contact HTC America customer support

within 24 hours."

i wasn't told if it was repaired or not :| what kind of crap is this? i hate HTC
[myTouch 4G General] Serious_Beans:
Anyone know where to buy a good display? Or should I try getting HTC to replace it? I have a good chip so I kind of don't want to lose that.
[myTouch 4G General] decko5:
got a call today after they had shipped it back and said they compared it to another mytouch and they didnt see a difference so ... yea didnt fix it and sent it back