yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] Phateless:
I think you mean bad screen panel type 1 and good screen panel type 2 but we get your point.

Call and complain that the replacement is beat up and obviously used.
[myTouch 4G General] Jottle:
I would. But in all honesty, they're just going to be sending out another older refurb model. Chances are excellent it's just going to have another panel 1 in it and potentially other problems. The mt4g is old by market standards. So I'm sure there are plenty of used refurbs in T-mo's warehouses. It's doubtful I'll get the China made (usually have better panels) model with panel 2. It's a real lottery that I just can't play for 4-10 more exchanges unfortunately. Just wanted to post my experience on here. There really is no comparison: the bad screen is just awful (yellow whites and washed out at any degree off of dead center)

On a side note, has anyone recently received a good panel 2 replacement refurb from tmobile? Not a new one.
[myTouch 4G General] dementor123:
I'm starting to think they are out of panel 2 ones since I'm on 6th replacement in a row - all bad screens. It's even worse that tmo doesn't recognise bad screen as a known issue so I have to insist every time that I can't use this phone. Really starting to hate tmo now.
[myTouch 4G General] Phateless:
It's not tmo, it's HTC.
[myTouch 4G General] sunlaw2:
I have the " bad screen."

However,I remember before I purchased it,I read a review that the black mytouch had superior performance and color as opposed to the red ones. That was a week or so into market,last year.

Seeing your video...

Red vs black...

Seems it was true !
[myTouch 4G General] Phateless:
No relation at all.
[myTouch 4G General] smugglur2:
I went into the ocean with a good screen and had to do a warranty exchange. It took them 3 times before they sent me a good screen I just complained about other issues. It was very frustrating the first 2 were definitely refurbished but the last one seemed to be "new". This was back in August/Sept/. =\
[myTouch 4G General] Jottle:
smugglur, if I understood your last posts correctly, I believe you had the monthly replacement insurance in your account, correct? If so, that may be why they elected to give you a new (not refurbished) phone after your repeated requests. I think people that don't have the replacement insurance will always receive refurbs no matter how many times we request a better phone. Chem's posts earlier lend some credence to this theory. However, I think newer phones in the pipeline probably have the better screen. Unfortunately, t-mo is only sending out old refurbs.
[myTouch 4G General] dementor123:
I do pay for php every month. And they are officially out of Mytouch4g's. Mytouch line is now filled my LG.
[myTouch 4G General] PCLiteratesJax:
You could swap out displays :)

If you haven't sent the phone with the good display back yet, you could disassemble the phone (make sure not to destroy the warranty sticker on the small screw on the bottom) and use the good display for the replacement phone. It's not hard to take these phones apart. There's great videos on youtube too.
[myTouch 4G General] smugglur2:
Yeah I was paying the php monthly. I called and spoke to many people at t-mobile and HTC in order to try and get a new one after the first 2 bads. They said there was no way for them to make sure id get a new one since 90% warranty exchanges are refurbished. They acknowledged the screen as not a problem since the phone was still working. Perhaps the good screen I received is refurbished as well or they got sick of me calling them so much haha.
[myTouch 4G General] Phateless:
It's just a crap shoot. I got 3 or 4 bad refurbs in a row before getting a good one.
[myTouch 4G General] corwest:
As did I. Took 5 times to get a good one. It is worth it though.
[myTouch 4G General] Phateless:
It most certainly is.
[myTouch 4G General] Jottle:
This is a great idea! I looked at videos online, and i have about 4 days to do this. But here's the question...How to get the warranty sticker off without destroying it? Also, if I screw up the warranty sticker on my old phone and return it to tmobile, wont' they inspect it and then possibly invalidate my warranty exchange (since I tampered with the original phone) and charge me the full replacement cost ($200!)?
[myTouch 4G General] PCLiteratesJax:
You can use one of those Exacto Knifes (the ones for crafts, they have those at WalMart for a couple of $$) and CAREFULLY lift the sticker off the screw. I was able to do it a few times, nobody could tell that the phone had been opened ;) When you are done swapping the displays, carefully put the warranty sticker back on the screw and you are done ;) Good Luck !! :)
[myTouch 4G General] Jottle:
Thanks for the help guys. I also saw that you can buy a whole sheet of replacement "void" stickers on ebay for a couple bucks. So that would be an option. I ended up sending back the warranty replacement phone because I just hated the washed out screen. It looked so inferior. I'm going to stick with my good screen phone (despite its issues) and wait a few months before I initiate another replacement. If I'm lucky, they'll have run out of mt4g's and will offer me something different to hold me over until my contract expires in about 6 months.
[myTouch 4G General] halojinx:
when i went to go exchange mines i took everything. they gave me the new box with the new phone when i exchanged it.

but let me tell you that the manager at my tmo store was being so shady about their mt4g stash. I got black mt4g first and 2 weeks later got a red one for the wife. compared the two and i noticed the colors were washed out on mines so i went to go exchange it. when i arrived at store they told me that they were out of mt4g's and to come back tomorrow because they were getting a new shipment of mt4gs. next day i called before going in one of the reps told me on the phone that they received the shipment and that they had a big shipment of the phones. went i went in to exchange we did the comparison on mines and my wife's, so the manager went to get another one but which was from the old batch, opened and it was still the washed out screen. after that i told him to get another one from the new shipment and guess what he told me? "umm..we dont have anymore in stock." i was like wtf? i was told by two reps about the shipments and now you dont have any more?" then after that he just tried to look cool when i told him (there was customers around). he then told me "wait here let me go check our other stock if we have any." ???? i just told him to bring another red one out that i didnt care about color, just as long as the screen is good. well guess what, he found another one! finally got one with better screen and it was shipped with 2.2.1.
[myTouch 4G General] student.driver:
The store wasn't willing to return anything for me without all the packaging. I'm glad I didn't send off for the rebate yet, but then again I normally drag on sending in the rebate info in case there's a problem.
[myTouch 4G General] Bioheadache:
I have a good red phone made in china. So far this is my first one, with no issues it was purchased a week ago. Thanks for all the great pictures, for a second I was worried.
[myTouch 4G General] onyonees:
thanks for the replies. i am going to try and switch mine out this weekend.
[myTouch 4G General] allbuss:
can you do this anytime, or is it just within the 30 day return/exchange period?
[myTouch 4G General] kfgtboypsp:
30 days in Cali, 14 days else where. But if i were u, i would just go and take the shot. Well I was 5 days over my 14 day remorse period, just went in told them my wifi was broken, no questions asked they replaced it with a new one. And i have another 14 days to return or exchange it. but the mt4g i have have right now, has a wash'd display. so im returning it tomorrow.
[myTouch 4G General] allbuss:
Okay ill give it a try. So I'm guessing plan b would be to call customer service directly then?
[myTouch 4G General] btbuck1:
Anytime within 1 year if it's a manufacturer defect
[myTouch 4G General] kgbkny:
I just received my replacement MT4G and was immediately blown away by the difference in color saturation between my old unit and its replacement. I was keeping my fingers crossed that I'd get one with a good screen, and I certainly did. The screen quality appears to be identical to the G2.

For what it's worth, the replacement unit appears to be brand new, was made in China (my old one was made in Taiwan), and was preloaded with 2.2.1.
[myTouch 4G General] bobsbbq:
Great glad you got a good one. They will not be able to hide from this one, it seems that more people are having better luck with the shipped units than with some retail unless they have newer stock.
[myTouch 4G General] Mrdaviso:
T-mobile is replacing my phone outside of the remorse period, for these screen issues and slow download speeds(in a month I never saw above 1mb down)...... Get yours today!!
[myTouch 4G General] erebusting:
so the poor quality one is obviously washed out ? because I cannot tell on mine -I put a very vibrant green colored waterfall background and I cannot tell the difference, just barely on extreme angles....IDK? I got my device maybe 2 weeks after it was released (I originally had one a week after, but exchanged it for another one)...
[myTouch 4G General] bobsbbq:
Are you getting it through a store or though customer service sending you a new one?
[myTouch 4G General] Mrdaviso:
CS and they are sending me a new one, I was able to get an additional $50 (2 months web) credit for my trouble. I have had issues since day one with the phone. Don't get mad at them or they will tell you to piss up a rope. Good Luck
[myTouch 4G General] bobsbbq:
Well my wife is getting a replacement sent out so we will cross our fingers and hope it is a good one. Will know in a day or two.
[myTouch 4G General] Mrdaviso:
Sweet, I will send it back until I get a good one. :) I spent too much for a "knockoff" LOL
[myTouch 4G General] mingkee:
Not only MT4, I found HD7 also has color fading/washout screen problem.

Check it out.
[myTouch 4G General] likeitnot:
Those of you that have exchanged your washed out screens for new ones are you guys receiving brand new devices (like full packaging) or just the device is itself (where you keep the battery/bdoor/etc)????? I'm just curious seeing as some of you are stating your out of your 14/30 day periods. Thanks!
[myTouch 4G General] Snuggl3s:
Has anyone tried going through HTC? If so what did they say? I have the bad screen but also have my phantomskin on mine abed don't wanna lose it lol

fRom Snugs iCed GLacieR
[myTouch 4G General] bobsbbq:
Most of the time you will sent the phone with out the battery, sim card, SD Card, and battery cover. This doesn't mean that the phone is not new. I was even told by CSR that right now with being such a new phone they will be new units.
[myTouch 4G General] inuyasha1999:
Looks like I lucked out with my eBay purchase. Good eMMC, and good screen :D Oh, and mine's a red one.
[myTouch 4G General] arcticfox9:
Mobilicity (Canada) - HTC Panache Models

It appears that the majority of HTC Panache Models sold by Mobilicity are manufactured by Sharp (inferior display). I'm not certain if Mobilicity acquired these models at a lower price or if it is due to the lack of availability of the Sony screen at the time of manufacture.

While one might think that a value carrier like Mobilicity would choose the model that has a lower per unit cost, I know for a fact that the company is not overly concerned with their margins on handsets. If there is any question about this, employees can look up the cost vs price difference on the phone. All their models are sold at cost or even discounted for the sake of the activation.

It would be wonderful if we knew from HTC the manufacturing lots numbers for the Sony-based units.
[myTouch 4G General] SJMarty:
The wifi is jacked on my black myTouch 4G so I called and arranged a warranty exchange. The replacement phone, an obvious refurb, came yesterday. I powered it up and all I can say is WOW. The screen on the replacement is AWFUL. Unless you are looking at it completely straight-on, the colors are completely washed out. If I put it side-by-side with my current phone, it looks TERRIBLE.

Up until this point, I was unaware that there were different panels on this phone. I pretty much figured but I went ahead and checked and my current phone with the wifi issue is a type 2 panel. I called back and told them that the replacement phone was not acceptable and they are sending me another one. I've now discovered that some are having to go through this process for 5+ phones to get a good one.

So, my question is...are there any tricks to get a "good/type 2" myTouch 4G or do you just have to play the game?
[myTouch 4G General] Phateless:
Did you try a factory reset on the first phone?
[myTouch 4G General] SJMarty:
Yeah. No joy.
[myTouch 4G General] wonderbread24:
Does anyone know if the replacement screens you can buy for the phones are the good ones or the bad ones?
[myTouch 4G General] Skrillz:
Superior White model voted :)
[myTouch 4G General] bigbo12:
well I have a white one with a good screen and good chip as well. lucked out.:D
[myTouch 4G General] Phateless:
Did you update to the newest firmware and try any custom ROMs? The wifi physically dying seems unlikely.

Sucks if it really died!
[myTouch 4G General] SJMarty:
The thread I started regarding my wireless problems is here.
[myTouch 4G General] Tarrance17:
Hi i have a bad screen......:( My mytouch is about a year old and im pretty sure its out of waranty..(also water damaged).. is there anyway i can get a good screen mytouch for free?
[myTouch 4G General] Bl@ze:
no0b question

[disclaimer ... i am no0b at mt4g/glacier htc/ touchscreen phones/ android.. heck i havent even bough the phone as yet.. but i getting used one for a good price..so here goes...

in the case of a bad screen wonder if it would make sence to just buy/replace the lcd eg: http://www.repairsuniverse.com/htc-mytouch-4g-lcd-screen-replacement.html

than again i'd prolly get a generic bad screen to replace the stock bad screen... :o

either was i might want to change the housing..

side note , if the were scratches on the camera cover , changing the housing would replace the camera cover right?
[myTouch 4G General] lordkaosu:
No trick, unfortunately you just have to keep exchanging. My original white model was faulty (good screen, other issues, China model). It took 5 exchanges to get a good one again. Every refurb they sent was a Taiwan model (including the good replacement).
[myTouch 4G General] jjbadd385:
I have been wanting to post this for awhile, and I have in a couple of threads, but this would be the official thread to post in. I have owned a total of 4 MT4G handsets. Every one of them has had the "bad" screen. But my question is this. is it possible to have one with the "bad" screen, and nothing be wrong with it? My colors are brilliant and not washed out, and in fact, I would be very amazed to see a screen that was much better than mine. At any rate, just to let anyone know that are new to MT4G, its possible that the "good" screen "bad" screen issue is overrated....just sayin..
[myTouch 4G General] Snakecharmed:
A couple of other people have also mentioned that about the bad screen. There's nothing really that wrong with it if you're looking at it from straight on, but the difference can be seen here in the video from the OP:

[YOUTUBE]GXMu-5KWA6s[/YOUTUBE]

The difference is obvious at oblique angles. As alluded to in the first post of the thread, it might not even be the screen itself, but possibly the coating applied to the screen. Empirically, the evidence suggests that it's the screen itself, but a later run of those Sharp panels could very well look fine.
[myTouch 4G General] Bl@ze:
:D

update ....

i got the phone that i was iffying to buy...

did a factory reset... restarted the screen is back .. I then did a check and yup its a pannel 2 ....sony screen :)

yeah me
[myTouch 4G General] ...Awesome...:
That sucks i have a bad screen a year later I find out smh
[myTouch 4G General] quadmanx:
New Terminal Emulator

Tried using Terminal method to determine which screen I have but nothing telling me the type of screen I have came up. Just about 80 pages of useless results.

Does this work if rooted and running a custom ROM? Cause I'm running Creamed Glacier.

Also could the recent Market update of Terminal Emulator have anything to do with it?
[myTouch 4G General] PCLiteratesJax:
Did you type this into Terminal emulator?

cat /sys/class/block/mmcblk0/device/name

Watch the result.

SEM04G - good.

M4G2DE - bad.

Both can fail, even without rooting. The "bad" has been shown to fail more. This method has NEVER failed to tell me which display the phones I was working on had. Notice the space between cat and / and it is mmcblk ZERO
[myTouch 4G General] samsd:
It is a late response. I got my phone in March 2011 and it seems like good display. And it looks gorgeous. I think it has better color and contrast than iphone or samsung displays!
[myTouch 4G General] jjbadd385:
I have the "bad" display according to the method, but my display is super clear and vibrant. Even at an angle it is very colorful. I have thought that maybe there was a bad batch a some point and not all supposed bad ones are really bad..Mine couldn't be much better..
[myTouch 4G General] MountainDew Man:
I have a Red MT4G with the bad LCD screen but mines is made in china, Ive never seen a china one with a bad screen before. I have a few problems with this screen, its faded, dead pixels, and its got a bad white I guess you could say haze in three blotches of the screen. I don't know if this has ever affected the digitizer but the touch isn't sensitive enough to me. My dad and brother have Black MT4G's with the good LCD screen and I can use both of those with out having any touch issues. I've almost had the phone a year now so my 1 year warranty is almost up with t mobile, I only hesitate to send it back because I've sent phones back before and get refurbished phones back with even more problems.
[myTouch 4G General] jjbadd385:
From what u described, you couldn't do any worse by sending it back...
[myTouch 4G General] MountainDew Man:
That's what I've been thinking with as bad as its getting, I guess I might be calling Tmobile tomorrow. I'm hoping to get the htc one s sometime next month.
[myTouch 4G General] MountainDew Man:
Called mine in Sunday just got the new one in today. I had a red one they sent me a what seems to be a brand new black one it came with the box and everything, but it still has the bad screen, it looks a lot better than the other one and I no longer have touch issues if I start having them this one comes with a 3 month warrenty, the only reason I'm not sending this one back now is because I plan to get a new phone in the soon just haven't decided what yet.
[myTouch 4G General] Turpeau:
i have the bad display :(
[myTouch 4G General] Turpeau:
is there any fix for it though, is it a hardware or software fix? help
[myTouch 4G General] jjbadd385:
No fix..its a hardware thing.
[myTouch 4G General] kevin8226:
Great information....... Thanks...:D
[myTouch 4G General] haixinxin:
very lucky, I got mine from ebay, shipped from HK, keep my finger cross and good display it is:cyclops:
[myTouch 4G General] bestkeptsteveo:
I will check my screen when I get it back together. Replacing the digitizer currently.
[myTouch 4G General] kgbkny:
+1 to bobsbbq. The CSR told me that this device hasn't been out long enough to generate a pool of refurbished units. If the serial number has any significance, the one on my replacement unit is considerably higher than the one on my original unit. I am fairly certain that the replacement phones being sent out now are new.

By the way, I compared the display quality of my replacement unit with my wife's G2. I was always impressed with G2's display quality, and can honestly say that the display on my new MT4G is just as good. In fact, it appears to be the same exact display.
[myTouch 4G General] vw671:
Update:

Now that I've been using the "Superior" screen for 4 days now all I can say that it's an entirely different phone experience! I liked the MT4G with the old screen but wasn't in love with it, probably would have sold it the moment a new phone came out. With the new screen it's a keeper that's for sure. Thanks all who brought the LCD issue to my attention!!!
[myTouch 4G General] kgbkny:
@vw671:

Agreed 100%. I also liked my original MT4G, but didn't love it because of the washed-out display, and was considering selling it once the Tegra phones rolled out. However, I absolutely love the MT4G with the new screen. It most certainly is a keeper.
[myTouch 4G General] bobsbbq:
Yes indeed, this had to be pushed out to get enough people to notice and force HTC to make this right. And I thank everyone who has helped with photos and videos, and all of your comments. I hope this will continue to help others until the problem is resolved.
[myTouch 4G General] TmobileDash12:
I have a made in China phone BUT with a LCD-SH-C2.

O.o got it the first week it came out.

I can't tell if it's a bad display or not as I don't have another phone to compare it, and I suck at comparing with pictures.
[myTouch 4G General] bobsbbq:
Just take some pictures of it with a digital camera at some of the angles in my video, and pictures and post them here. We can tell for you. If the colors change at all in a angle it is a bad screen.
[myTouch 4G General] daryllh:
I'm thinking about calling CS and trying to get a better screen. There is a T-Mobile corp store in downtown Minneapolis but I don't feel like having to explain the issue, waiting, talking to manager, waiting, possibly opening several phones, waiting, waiting...lol.

If I go through T-Mo CS (I'm past 30 days), do I have to ship the phone out first? I've been a T-Mo customer since November 13th and have had Sprint for 3 years before that. I don't have a backup phone and I would want to get one if I have to send mine out first.

Is it a case by case basis for sending phone back?
[myTouch 4G General] kgbkny:
Last week, I called CS and explained the problem with the washed-out screen to the CSR. I was also past my remorse period, as I purchased the MT4G on release date. The CSR processed the exchange for me, and I received the new phone yesterday. You won't have to send your phone in first - after you receive the replacement, put your old phone into the box that the replacement unit came in, apply the prepaid UPS label on top of the original label, and drop it off at the nearest UPS location. If you don't return the defective phone within 7 days, your account will be charged $250.
[myTouch 4G General] alex9025:
only $250? keep it and sell for $450 on ebay lol
[myTouch 4G General] Chilled26:
I bought this phone last Saturday and it loos like I have the good contrast display.But how do I know my phone's manufacturer?
[myTouch 4G General] xOrphenochx:
Got lucky and asked for one from China, which they had in my color, turned out to be the good screen. Definitely a step up, had I not found this I would have just assumed the screen was brighter than the rest.
[myTouch 4G General] Repyh:
So now I'm paranoid... I feel like it may be a good one, but would like to be certain while I can still return it!

Here are some pics. Let me know if I should try to take some different ones or different screens...
[myTouch 4G General] nintek:
Sorry to be the bearer of bad news but u look like you have the bad screen.
[myTouch 4G General] Chilled26:
Take a picture of the lock screen with the safari wallpaper.Make sure to be in front of the phone and take it at an angle. Their is a huge difference between washed out and good display and I can tell u which one u have as I have the good display.
[myTouch 4G General] Repyh:
not good... :mad:
[myTouch 4G General] clamder:
i got unlucky and got a bad screen made in china... just went in the store today and requested a made in china one too... :(
[myTouch 4G General] bobsbbq:
This is without a doubt the bad screen. Sorry to say, but get another one and keep changing it until you get the quality you paid for.