yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] Kienz:
Thanks. I was finally getting over being pissed about the EXACT SAME THING happening to me. And then I read this. LoL.

I told the manager about the difference in the screens. I even brought my laptop, so I could show him some of the images from here, so he could compare my phone to them.

Well, after adding a power widget to me screen (what the hell??) and comparing it to 2 employee phones, he said there was nothing wrong, and wouldn't exchange it. I only bothered trying to explain it out of courtesy. When I just went to the "Cust Care said to com ein and exchange it, and they talked to blah blah blah, who said they had my model in.", he said no one called his store. When I said, "Are you kidding me? They gave me a name... a name which happens to match the guy standing directly to your left, and no one called the store?"

He told me to calm down.

I said, "What do you mean, Calm Down? You're telling em I'm lying, here?"

He told me the conversation was over, and told me to leave the store.

I said, "After being a customer for almost 10 years, THIS is how I get treated?"

He said he wasn't treating me any kind of way, and told me to leave.

I said okay, and asked for his name. He gave it, and I started to walk away. He acted like he was going to give me his business card, but I said, don't worry about it. He kept motioning to me, but I told him to just let me leave. I told him the best thing for him was to just let me walk out of the store.

He said, "No, that's the best thing for you."

Really? Really? He was going to keep talking to the back of my head?

I left. Called cust care, told them what happened, and told them to send me a replacement because I wasn't going back to the store.
[myTouch 4G General] tw39515:
call htc and open a case also email engadget so the will do story on this. sorry i feel ur fustration. tmobile and htc gonna loose some money on this one.
[myTouch 4G General] Kienz:
I just don't think some people understand how precarious life can be. While he was sitting there, being all smug and condescending towards me, he had no idea what I had gone through. He had no idea that I could've been that guy who's wife just left him, job had decided to cut his hours, and car was suddenly in need of major repair. He didn't know if I was that guy who was one more bad thing away from deciding that this was a good day to die, and someone was coming with.

People just don't think about the consequences of speaking or treating people the wrong way, these days. Well, that is, not until something tragic happens.
[myTouch 4G General] ArcticWolf91:
I also emailed them, and I encourage everyone reading this to do the same. If the big sites start posting stories about this then hopefully it'll force T-Mobile to fess up and fix the problem. I also suggest you guys write a letter to David from TmoNews.com. Its a smaller website that only focuses on Tmobile news, so the chances are higher that they will listen...
[myTouch 4G General] tw39515:
will do for sure
[myTouch 4G General] iambryantho:
hey i just called tmobile and they told me that they cant do anything about it cause they never heard of any issues with the phone....i even told them i compared it to the display one at the tmobile store but she gave me some bs answer about no recalls for the phone....any tips what i should say? i really want to exchange my phone for the superior display thanks
[myTouch 4G General] Jottle:
hey guys. I'm pretty sure I have the inferior scree on both my two 4g's. Is it possible to temporarily root into eng hboot without permarooting the phone? I just want to check the screen info to be absolutely sure. I'm not interested in rooting. If it's possible, please point me to a link or DIY.
[myTouch 4G General] borodin1:
Call them again. Different reps will give you different answers.
[myTouch 4G General] bobsbbq:
I have said this before and it is unfortunate to do this but since they don't recognize this issue don't use it or use it in a minor way with the other problem your main concern. There are many other valid reason to exchange.

One of the G2's and one of the MT4G really did have a problem where the signal would switch back and forth but then would just go out completely where only a x over the signal was showing. Sometimes it would stay off for 10 min or longer. One time I had to pull the battery to get it back. It was intermittent but would happen often. I knew my area was good as my wifes phone was right next to mine and would smoothly switch between bands. It seemed like the bad one would just hang when switching bands.

I hope this helps.
[myTouch 4G General] mikea3000:
In order to get them to do it, i told them my camera button malfunctioned even after multiple factory restores. Its deceptive, but it worked
[myTouch 4G General] Phateless:
Ok guys, here's a video. Now I'm starting to think (HOPE!!) this is a good display. This is an SH screen. Awaiting feedback...

http://www.youtube.com/watch?v=wBjRELWzfcI
[myTouch 4G General] chrisjs81:
Kinda hard to tell from that video due to it being blurry and the exposure changing. If you open something like the gmail app, does the white text in the gray bar (at the top) blend in at a 45 deg angle? On mine grays take on a weird "glow". Something like a web page that's gray text on a white background is unreadable at an angle.
[myTouch 4G General] Phateless:
At an extreme angle it does but at a 45 it seems ok.
[myTouch 4G General] infraled:
When I originally purchased my myTouch 4g white at a TMO store on Dec 5 I was elated to finally have such a cool phone. A friend of mine told me about the screen issue and within 15 days I went back to the store and asked to exchange it for a Chinese produced phone. They had one left in the store and it indeed had a better display and I haven't had an issue since.

To those that are unlucky with reps over the phone you could always try to use your replacement clause in your contract if you paid for it. You know....the phone might have been damaged...I need to look over the finer details of that though, but that may be an option for you...just thinking.
[myTouch 4G General] Phateless:
Not a bad idea but we only get one of those and I'd rather try warranty first.
[myTouch 4G General] bobsbbq:
It looks like to me from the video it is a bad one. I notice some white out on the general image but the real thing I noticed was the taskbar. I bet if you had the carrera theme wallpaper it would wash out completely. A good one like in my video does not wash out at all.
[myTouch 4G General] Phateless:
Thanks Bob, good to know.
[myTouch 4G General] marinergreg:
It looks to me like it might be a good one but it is hard to tell with what you have on the screen. Put the clock up, the one with the #'s with the white backgrounds. Take a picture or it from the side and it will be very easy for us to tell. I have had both and I can usually tell right away which one it is with 100% certinty. But that screensaver has very little white in it and makes it hard to tell. Also you can put up any of the preinstalled T-Mobile themes and that will work also.
[myTouch 4G General] Jottle:
Anyone have any info on this q?
[myTouch 4G General] chrisjs81:
There are other MT4G forums on this board with many threads about this. But the short answer is, sort of. You have the temp root in order to flash the engineering bootloader, but flashing hboot is the step than can brick the phone. The eng bootloader turns off write protection. Perm rooting is a step after disabling write protection, so no, you don't need to perm root first.
[myTouch 4G General] eunkipark92:
my 3rd replacemt came via airshipping. taiwan 2nd batch since it came with 2.2.1

it looked like it had better contrast than the other one.. it was SH.

im just assuming it had better contrast. i cant compare it side by side since i only have one battery.

anyways when i rooted aneverything and installed cm6.1 LOL.. I PUT THE BATTERY COVER AND IT WAS SO LOOSE it was all woobly...

so i just contacted the tmobile this morning and they are sending me a new one

via UPS express with no charge ofc :)

sigh i hope this one is a good screen with deadcent ffc, no creaky buttons with tight battery cover. (its the phone not the battery cover)

and no dead pixel~

^--- PLEASE SANTA I BEEN A GOOD KID..WELL GOOD ADULT, LET ME GET THE GOOD ONE FOR XMAS MAN!

ps. i should stat returning the device be i get charged rofl i have 3 washed out black mytouch 4g sitting on my desk

just be extremly kind when your contacting them.
[myTouch 4G General] Phateless:
Thanks for your comments. Vid was taken in CM6 so no clock widget for me. Honestly that's one of the things I miss the most about Sense, lol.
[myTouch 4G General] bobsbbq:
My wife just told me last night about her battery cover. But I think it is too tight. Maybe we got the one matched for your phone. LOL.

The right side if looking from the back is not flush and you can press it and it bends in slightly. If I put the cover on and snap in the right side first it is tight and no bend, but as soon as I put the left side down I think it buckles the right side.

She received a replacement and used the cover from the original one. I don't understand the logic behind this. Why not include the battery cover?
[myTouch 4G General] marinergreg:
I wondered where everyone was getting that screen. I watched your video so many times and I'm on the fence. Can you put anything else on the screen and post a picture from a side angle? Now you have me dying to figure this out as I have yet to see one of these screens that I could not tell. Also we have had some reports of tweener screens and I have not seen one of these yet and won't belive it until I see one.
[myTouch 4G General] likeitnot:
Got my replacement today and it came with 2.2.1 and the screen is INCREDIBLY superior in every way possible compared to my other one lol. And to make things even better my ffc is actually centered #hellyeah
[myTouch 4G General] Phateless:
lol, that's why I've been so confused, gah!! Vid was taken with gf's iphone. I'm charging my camera now and will take some more vids in the next few days.

Thanks for everyone's feedback.
[myTouch 4G General] Singlespeed:
Well, I gave tmobile one more try this morning, and guess what? No luck, they said they only had one black one left and it was bad too, made in China with 2.2.1.

So we returned both phones and headed to Verizon and picked up an Incredible for me and a Fascinate for the wife. Good Bye Magenta and Hello Big Red!

Good luck guys with getting the screen issue fixed, I really hope they do something about it for you'll.

BTW the rep at TMO had to call to remove data from both our lines said that a lot of people have been returning them in general, not just for the screen issue.
[myTouch 4G General] mikea3000:
ok, so after much debte, i chose to keep the superior screen model and return the inferior one. The network issues i was having are as a result of a tower issue in my neighborhood, which coincidentally occured when i got my superior model replacement making me think the new model was a dud. I confirmed this by popping my sim into my original phone. After using the superior screen for a couple of days, it really grows on you and the difference is actually very drastic, contrary to what i said earlier.

As far as battery life, that might also be attributed to the poor tower issue since the phone hunts for a signal more now, battery life depletes faster.

As a side note, when i thought i was having reception issues, i convinced tmo to send me another unit. This one was from taiwan this time, also had a good screen, but 5 dead pixels.

So after having 3 handsets in my possession, i have decided to keep the superior screen model from China.

Here is my history-

1. Inferior screen, taiwan, crooked ffc, no dead pixels

2. superior screen, china, crooked ffc, on dead pixels (this was the keeper)

3. superior screen, taiwan, centered ffc, 5 dead pixels
[myTouch 4G General] GentMAB:
Thanks to those who made this forum

I believe I have a superior screen now by the version number that is posted on the first page, called em in and asked for a warranty exchange and got a good one and the FFC is center as well which is cool cause my other was crooked

Thanks to all those that made this!!
[myTouch 4G General] bobsbbq:
Really sorry it did not work out for you. The incredible is not bad my dad has one. Just no 4G. :(

I wish you the best of luck.
[myTouch 4G General] bitbybit:
Have you guys tried Zinx's method from adb/term after (temp?)rooting to check the display manufacturer?

dmesg | grep 'panel type'

1 for Sharp, 2 for Sony.

If it works as advertised, it should save from people having to flash the engineering bootloader to check, instead only having to use Visionary+, etc to temp root which you can easily back out of.
[myTouch 4G General] bobsbbq:
So this is where the SH for Sharp and SO for Sony is coming from. Makes sense now. Give us Sony T-Mobile, Sharp ain't worth a s**t.
[myTouch 4G General] bitbybit:
Not sure if the Sharp/Sony thing has been confirmed or not, but Zinx's method seems like a quick, easy, safe way to definitely check which display (bad/good) you have.

Do the 'panel type' results hold for your two displays, Bob? Good display 2, bad display 1?
[myTouch 4G General] bobsbbq:
Well I'm not getting anything out of this command in terminal emulator?

Maybe I'm not typing it out right? Can someone else confirm this?
[myTouch 4G General] bitbybit:
Will be able to test out myself tomorrow once my replacement mt4g arrives, but as long as you're at a root prompt (will have to su if you see no "#") on the phone you should get some sort of output. Are you getting any error messages or anything? Might also try using double-quotes instead as sometimes people accidentally use backtics(`) instead of single quotes(').

On my old G1 it looks like this (my input

underlined

, system output otherwise):

From DOS prompt/ADB:

C:\Windows\system32>[U]adb shell[/U]
$ [U]su[/U]
# [U]dmesg | grep "panel type"[/U]
dmesg | grep "panel type"
<7>[ 0.000000] tag_panel_parsing: panel type = 0
#

From terminal on phone:

$ export PATH=/data/local/bin:$PATH
$ [U]su[/U]
# [U]dmesg | grep "panel type"[/U]
dmesg | grep "panel type"
<7>[ 0.000000] tag_panel_parsing: panel type = 0
#
[myTouch 4G General] bobsbbq:
I don't get this. With ADB I get

$Path/

adb shell

# dmesg | grep "panel type"

dmesg | grep "panel type"

#

This is all I get
[myTouch 4G General] bitbybit:
Do you get any output from just "dmesg", without the pipe and grep (should get a whole slew of stuff)? Wish I had the phone here to confirm one way or the other but if nobody else posts up by tomorrow when I get my replacement I'll look into it further.

Maybe dmesg isn't outputting any "panel type" messages which seems odd given Zinx's post but maybe I'm missing something.
[myTouch 4G General] Singlespeed:
Thanks Bob!

I really would only need 4G for GPS while travelling and we all know the T-Mobile does not have the best City to City Coverage. I am liking the Incredible, nice clear screen from any angle. Plus, I get a better Corp discount with Verizon than tmobile so my monthly bill is cheaper.

Best of luck to you guys!
[myTouch 4G General] corwest:
i finally got me good screen phone today and couldn't be happier! The difference is actually quite significant and I love it :) (By the way this is phone number 5 for me so don't lose hope people still trying will get one sooner or later)
[myTouch 4G General] Mistic99:
Same here, no output when I run that command. It seems there is nothing to output. When I run thee command without type I do get an output. So obviously it's not reading panel type.
[myTouch 4G General] 1sl02:
I was able to get my hands on a good display black mt4g. my buddy just got a new one as his upgrade and also has the better display.

my first one, i got when they had just come out with the mt4g...it was out for a few days when i picked it up with new service from a local t-mobile store.

to get the better display model, i actually took it in complaining of slowness and freezing (which it was doing). I had never rooted my first one and we ended up on the phone with tech support, who said they would send me a new one. I convinced the store to just give me a new one from their stock and i walked out same day with a new, better display mt4g. :)
[myTouch 4G General] chrisjs81:
I can confirm that the Sharp is coming up as panel type 1:

That's only printed on bootup and dmesg is a ring buffer, so if the phone has been up for a while the message has already been discarded. Restart your phones and try again.
[myTouch 4G General] thepza:
I'm walking into the TMO store tonight for an exchange due to the poor screen quality alone. Called already and they said they'll do an exchange on-site even though I'm out of the remorse period.

I called and just said there's a problem with my screen, I'm out of the remorse period, I'd talked with TMO customer support and they wanted to send me an exchange model but would charge for shipping...but I didn't want to pay for shipping.

So...the store sounds like they'll treat me right...will update tonight. They advised that I bring *everything* that came with the original phone.

Fingers crossed I don't get a douchebag.
[myTouch 4G General] thepza:
Store reps aren't being straight with customers. I tried to do an exchange at one store and the guy said without the original receipt he could do NOTHING. He said T-Mobile does not keep electronic copies of their receipts. Yeah, I know...like hell they don't.

I was offered an exchange in the mail--yes, charging me $9.99 for shipping--the CS rep said some stores will allow warranty exchanges if you bought the phone at the store, but this is up to the discretion of each store.
[myTouch 4G General] tw39515:
got my third replacement today looks like a good screen. shipped with 2.2.1 made in taiwan ffc is off center but i think ill live with it. thanks bob far all your help.
[myTouch 4G General] daryllh:
Exactly my result with my exchange.
[myTouch 4G General] p0wer1:
WTH is the off center FFC? Anyone have a picture of it??
[myTouch 4G General] chrisjs81:
There are two FFC issues people are talking about. One is that the camera can be crooked, so you need to tilt it to one side to be centered in the camera's view. (Awful problem) The other is that the hole for the camera isn't in the center of the metal ring (not a big deal, though I guess they should have been a bit more precise in assembly considering they decided to put that stupid ring around it)
[myTouch 4G General] shadowjin:
Ill be honest, after reading this topic i called T-mobile and ordered another phone.. (complained that it looked grey dark instead of black).. Im glad i did.. i had a red Mytouch4G, made in china, that i bought on November 23. At first i thought i was spoiled from my old Samsung Vibrant but after doing some research and stumbling on this 2nd thread i exchanged it. I thought it was just me thinking the colors and contrast looked dull ..

Im Happy I exchanged it! The colors look alive, darks look dark, (even tilted to the side) and everything looks better..Even with a screen protector the colors look rich. I showed my dad and he commented on how its noticeably better. That was my only complaint since i bought the phone.

The easiest way to test it is laying the phone on a desk and look down. If it appears Grayish dark and less colorful you have the bad display. Whats funny, is looking at the bad screen directly, its passable but less colorful and viewing it at desk level the colors wash out. There was a site i tested it on but lost the link and the guy had both phones on desk level and it looked exactly like my Bad display.. while the better display looked colorful.

Like i said, the easiest way to test it is put the phone on a desk sit down and look down at it.

btw i have a Mytouch4G red made in China with 2.2.1 installed.. (the same as my old phone) except this one has the better screen.
[myTouch 4G General] kitsunisan:
Went ahead and called T-Mobile for a replacement, got one coming but had to pay shipping. Hope its got a good screen and isn't a refurb.
[myTouch 4G General] iambryantho:
just got off the phone with them. very helpful lady. i told her about my ffc issue nicely and she said they will gladly send a replacement over express mail within 3 business days. i asked her about their over night shipping but she said they don't offer that:confused: but other then that crossing my finger for the superior screen with center ffc:D. btw she didnt ask me what color i wanted or do they know that on the computer?
[myTouch 4G General] jota164:
Just got my 3rd replacement. FFC is centered as the second one, screen is good.

The bad is that it has the same clicking noise under the keys as my 2nd replacement.

This is getting very annoying !
[myTouch 4G General] bitbybit:
Appreciate the sanity check, chrisjs81 :)

Turns out you don't need any sort of root to check the panel type. As long as you can run dmesg in some form and either capture, pause or scrollback far enough in the dmesg output, you should be able to easily confirm the panel type w/o rooting, changing bootloaders or anything else keeping the phone completely unmolested, other than optionally enabling USB debugging in the applications development menu if you want to use the ADB option below.

Eg: After rebooting (to make sure dmesg has the output we're looking for), using adb from a dosbox you can type:

adb shell dmesg > dmesg.txt

Open dmesg.txt from the directory you ran the adb shell command and look in the first 20-40 lines for the "panel type" line, eg:

<7>[ 0.000000] tag_panel_parsing: panel type = 2

On a personal note, my replacement display looks fantastic and did indeed show as a "2" display (Sony?). China, FFC is centered and working fine... so far, so good! Still testing out the rest of the hardware to look for anything grossly objectionable but man, what a difference with the new display.
[myTouch 4G General] jota164:
Just called T-mobile to get ANOTHER freaking replacement now I have to go to a T-Mobile store to show someone there that my NEW replacement DOES have a problem so that they can be able to send another one out.

Supposedly theres a limit on how many phones you can send out. Meanwhile when I bought my first one, I've just been shipped 2 replacements.

This is pretty much making me want to return the phones and get my money back but then there aren't any other phones I'd like. And I will not go back to a Windows phone.

I have to wait til after the holidays to get this resolved. Very ****ty phone design. Never had any other phone with as much problems. Ugh, I needed to vent. :)
[myTouch 4G General] lalab0y:
Just had a chat session with a t-mobile rep and asked him about the screen issue. He said that even though this if not a documented known issue, their support team have contacted htc and awaiting resolution. Hence offered to send me a new phone. Great! Don't know if he was just saying that but your voices are being heard people.
[myTouch 4G General] Arcadia310:
Are you always inside somewhere where it's quiet? Come on now, even if there's a little noise in the room you can't even hear the creaking. I've had my phone since day 1 and my back button creaks, oh well! It's the way it's designed and I can't hear it if there's any sort of noise where I'm at.

You people are going to get 20 replacements and never be happy.
[myTouch 4G General] eunkipark92:
uhhh

my replacement

1- bad display

2- bad display

3- bad dislplay

4- this one took 2 hours, because i havnet shipped out the other ones . Shipped them out today..

i threanted them that im going to cancel the plan

and now they are sending me another one but with UPS GROUND will take about 10 days...-__- oh well at least the shipping cost is waived.

I WANT THE GOOD SCREEN..IDC about ffc off center or lights leak or button creaks LET ME JUST GET THE GOOD SCREEN ADSFJASBH.FDKJHABFASFD KAFD

GETTING PISSEEEED
[myTouch 4G General] Mftek1:
Just got my replacement in the mail.

Good screen!! (red mt4g)