yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] Mrdaviso:
I wish I could see your phone next to mine.

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] Mrdaviso:
What about the xa vs. a?

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] Phateless:
We need to make sure people are verifying their screen type, either through S-OFF hboot, or through the DMESG command in Terminal, before posting "good" or "bad."
[myTouch 4G General] Mrdaviso:
Correct, the phones I pictured are verified sh and so....... Shhhhh ;) lol

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] s10shane:
White Mytouch 4G 2.2.1 Made In China P/N: 99HLR002-00 A = Bad Screen
[myTouch 4G General] bobsbbq:
I think XA might mean warranty exchange. As I have seen this on my warranty replacements.

BTW I made a new post on T-Mobile MT4G forum. The old thread was not being updated. Hopefully it will stay and we can keep the information current.

http://forums.t-mobile.com/t5/myTouch-4G/Display-Quality-Good-vs-Bad-Rich-Vibrant-vs-Washed-out-Colors/td-p/647445
[myTouch 4G General] s10shane:
that could be it. i get my other one tomorrow and i will see if it has the xa on there.
[myTouch 4G General] bobsbbq:
I'm not sure of the correlation but I have a lot of phones here I will check.
[myTouch 4G General] edgarzin:
damn it... i should have read this site first... i bought the mt4g from ebay and sent to a friend in FL, im from brazil. i just found out i have the bad screen... damn.. this is unbeliveable...
[myTouch 4G General] Phateless:
Ahhh, will check mine as well.

lol, are you stockpiling?
[myTouch 4G General] s10shane:
good job with that thread on tmobile mt4g forum. i just commented on ur thread. i cant believe the difference in the two mt4g's lol
[myTouch 4G General] bobsbbq:
Thanks I just hope they leave it open. I have a lot more information and pictures and videos to link too.
[myTouch 4G General] Mrdaviso:
Your killing alexpapa and bobert for giving me thanks in that thread. ;) I appreciate that sir and got a nice little giggle too.

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] bobsbbq:
LOL,

Ok I checked all my stockpile here except for my wife's as she won't let me have it right now. But here is what I have right now.

2 Retail China 00 A (Good Screen)

1 Warranty replacement China 01 XA (Bad Screen)

2 Warranty replacements Taiwan 01 A (Bad Screen)

I did not keep track of my other good screen warranty replacements.
[myTouch 4G General] chrisokaly:
FINALLY. My 3rd replacement has a good screen!! It really is night and day, something you need to see for yourself. I opened my replacement and saw Made in Taiwan, like my previous 2, and was upset. But once I turned this baby I could tell it was good. Sure enough, panel type =2 :)

For those looking for a replacement, just make any excuse... i said my first one had dead spots (no touch), and the second had loud feedback when on speakerphone... got rushed UPS shipping free both times.

Unrooting was a bit of a pain, but I just turned S-ON, and unrooted via Root Explorer.

SU permission is denied in Terminal, and root explorer says phone has no root access. Good enough I suppose.
[myTouch 4G General] bobsbbq:
That is great glad you got a good one. I'm still fishing for my last of 3 to get a good one. Hopefully tomorrow will be my day.
[myTouch 4G General] Mrdaviso:
yep, this sure is a helpful thread

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP
[myTouch 4G General] chrisokaly:
yea... this was going to be my last attempt. I tried twice before the holidays and no luck. I decided that would be in, and that my screen didn't look THAT bad. But then I saw my buddy's MT4G on new years and decided I'd give it ONE more chance. Jealousy is an evil thing haha....
[myTouch 4G General] chrisokaly:
No, SU was no longer installed after unrooting with unroot.sh. I did a factory reset as well
[myTouch 4G General] Mrdaviso:
I hope t-mobile is watching this thread, we have a bigger issue than the antenna-gate ordeal. IMHO

I know that's a bold statement and I may take some heat but I'm entitled to my opinion as are you.

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] chrisokaly:
nope, looks good...
[myTouch 4G General] Mrdaviso:
Which ones are good out of these?

Here's my dmesg on the china 01 xa 2.2.1 out of box. A known SO

2= good

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] DesperateScorpion:
I got mine...

I got my replacement unit (a good one today), it is made in china with type two panel. The difference is very noticeable and very pronounced. I had to call customer care, asked them to connect me to Technical Support and then to Mytouch dept. I explained the issue I read here and fortunately I got a rep who knew exactly what happened. He gave me the details about the first lot that had the sharp display versus sony. I questioned about the HD quality that T-mobile is advertising on mytouch 4g and by including the inferior display they are violating the claim. His response was that both suppliers (sony and sharp) certify the LCDs they provide are HD and therefore T-mobile is taking a stern decision that they dont have to replace those units. His supervisor was very adamant about not sending a replacement unit as the phone is not damaged nor hindering my use. Although, finally he got around all those hassles and processed the replacement. He warned me that the unit I get might have still the Sharp display and this was a one time deal and that I wont be able to use the replacement for this issue again. I was willing to take that risk as my point was, ill still take the replacement and return my 2 month old phone as the worst case scenario was that ill end up with a newer phone (too early to get refurbished unit from HTC). So long story short, I placed the request on Tuesday evening, I got the unit on Wednesday night even though I opted for ground shipment (They are sending it as a 3 day expedited shipment even if you choose ground and it helps that its coming from Texas). I now have the Black unit with better contrast display and centered FFC. Feels better, as I am not thinking that I got cheated anymore....:rolleyes:

If anyone is planning on taking the risk, I would recommended doing so now as T-mobile will soon stop sending out replacement units for this issue.
[myTouch 4G General] s10shane:
they werent gonna replace it at first? thats bs they should have to since it looks like crap and people spend good money on these phones. but just make up some issue that ur having on the phone and they will replace it no problem. lol
[myTouch 4G General] kgbkny:
Although the displaygate is certainly an issue, it's nowhere nearly as bad as the antennagate and the Galaxy S GPSgate. ;)
[myTouch 4G General] Mrdaviso:
How can you say this, at least everyone got a bunk antenna. It wasnt released were only a very few people got good phones..... This phone was once to be called mytouch HD bro. The fact it is still not a known issue..... Lets just continue to sweep it under the rug, I mean damn winey Iphone users were on the news the day after release, why is this so hush hush?

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] Mrdaviso:
I have a good screen, maybe I should call the fox station here and have them meet me at the t-mobile store for a little show and tell.

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] chrisjs81:
Did he imply that the newer lots no longer use the Sharp display?
[myTouch 4G General] Mrdaviso:
I called 30 minutes ago, and its still not listed as a known issue and the the csr I got was clueless. I called on another problem and had them check on this. They know I have had a bad one replaced too.

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] Whorok305:
Just got off the phone with tmo and getting a replacement sent to me. I didnt mention the screen though. But my phone has the off center ffc, the bezel not being flush as well as the battery cover. And lastly the glass not being straight. Lets see which one I get.
[myTouch 4G General] Phateless:
I sent email tips to a few wireless blogs just now, let's hope they investigate.
[myTouch 4G General] chrisjs81:
Any wireless blogs probably won't pick up on anything until CES is over.
[myTouch 4G General] Phateless:
That's fine, as long as they do eventually. I gave them instruction on how to check their personal phones, so hopefully it piques their curiosity and they start comparing to each other. :p
[myTouch 4G General] kitsunisan:
Just checked on my warranty replaced phone, 01-A and has a Sony screen. XA has nothing to do with warranty exchange, unless mine was a mistake somehow.
[myTouch 4G General] Mrdaviso:
Is it me our do the 01's reported so far show SO screens?

Other than the report of "supposedly a bad screen" a page or so back. There has to be a way to determine the "first lot" if that its indeed the problem, there should be a date reference in the numbers, just wish someone knew it.

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] chrisjs81:
No, both of my warranty exchanges were -01 (my original is -00) and they all had the same inferior screen.
[myTouch 4G General] bobsbbq:
I updated the list with good or bad.
[myTouch 4G General] Mrdaviso:
I spent 30 minutes on the phone with htc, they knew nothing as well. I gave them the imei and p/n's of my good and bad phones, sent pics, dmesg info and pointed them here. We shall see if it helps, maybe we should bombard htc with p/n's off the bad ones. I think they would wanna know, seems how t-mobile WILL backcharge them.

18664498358 is HTC

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] stratax:
ahh just found out i have the sharp display >_< its not AS bad ass the picture above the good display. i just wanna know if it gets worse..
[myTouch 4G General] mgymnop:
Just got my 3rd MT4G and finally I got a great unit: It is from China, has the good display (panel type 2) and the overall built quality seems better than of my two other ones from Taiwan. The camera button is not as high as before and the annoying clicking sound of the hardware buttons is gone. The ffc is slightly off center but no problem for me. My serial end on 01.
[myTouch 4G General] dalkaveli:
Took a while but I got my replacement, it was a dud....Taiwan from Texas. Called back and they expressed a second which was China made out of Texas, with superior Sony screen. Keep at it you'll get yours.
[myTouch 4G General] bobsbbq:
I just got my new one. It came from KY even though the address shows from TX. It is a Made in China, Good Screen and from first look seems the best build quality I have seen. The FFC is slightly off but I did not notice any problems when using the front camera of having to hold the device at any weird extreme angles.

For the first time the screen and bezel are completely smooth. I can pass my fingers off both sides and it is smooth. Before it seemed like one side of the bezel was always raised.

I will have to continue to give it a good check but looks like a very good one.

This was a new unit in Retail packaging.

Serial # ends with 00 A
[myTouch 4G General] RnRexpress3423:
I just got my replacement for the back button creaking (red) and low and behold I have the inferior screen. I called customer support and they will only exchange it out for the same color and I want the black one! They seemed to have no clue what I was talking about and even mentioned all the posts going around on their tmobile message boards.
[myTouch 4G General] RnRexpress3423:
Got a rep with a brain that was half-way working and she helped me out fully. Replacing the red one with the black one and hopefully I get one with a good working screen! I asked if this one was going to be sent out as new as the rep previously told me they have no way of telling if it's new of refurbished. She assured me it would be a brand new black one so hopefully It has a good screen. CROSSES FINGERS!!!!
[myTouch 4G General] cthulion:
Soooooo, got my replacement MT4G.

Good Screen - no washout and terminal says type 2.

Made in China with 2.2.1

Bezel is not aligned.

FFC is off-center, so is RFC

Creaky buttons and bottom

Jiggly usb slot - could be cable

I seriously proffered the hard to open battery cover - and it would still fly away easy on a short fall

I think I'm just going to give up on the MT4G. There are much better things coming around and I guess I can wait. I wanted a good one because of RAM, 4G and FFC, but having to go through this Russian Roulette just to find one that came out of factory with quality control you would expect from a kids toy doesn't cut it for me.

Also, maybe I was expecting too much from the "superior" display. It doesn't wash out as much, but also can't display colors properly. My whites are seriously pinkish - someone said yellow tint?

Thumbs down for HTC on this phones!
[myTouch 4G General] Phateless:
HTC already knows, they're the ones who spec'd the phones. My guess is they ran out of screens partway through the manufacturing run and ordered a second batch from another company. This type of thing is very common.

The real question is whether the phone was ORIGINALLY spec'd for the Sharp or Sony screen. Since more phones have the Sharp screen I'm guessing that was it, and the Sony screens were the emergency order.
[myTouch 4G General] DADDYDC650:
My MT4G's display has whites that are whites. They are not yellow/pinkish tint.
[myTouch 4G General] cthulion:
Do you still have your vibrant? Put them side by side.

Now, if you put a G2 side by side with both of them, you'll see real whites.

You know, it might seem minimalistic crap, but it bothers me cause that's the background for most webpages. I know most people won't give a damn, and if they are otherwise happy with the phone, why would they? I just don't really like the phone.
[myTouch 4G General] bobsbbq:
I hope not, if that's the case better get your replacement now before all the good ones are gone.
[myTouch 4G General] stratax:
how exactly would i replace mine? i didnt buy it with a plan. i also dont live close to a tmo store.. and if i did replace it could i get a different color :o i wanna white one, not black xD
[myTouch 4G General] Phateless:
My thoughts exactly. My 3rd phone is in the mail now.
[myTouch 4G General] ArcticWolf91:
It doesn't matter, you can still get it replaced. Contact them through chat online.
[myTouch 4G General] bobsbbq:
I have just found some interesting findings with regards to serial numbers. Since I had so many in my possession I thought I would do a serial number comparison.

Please take a look and contribute.

http://xdaforums.com/showthread.php?t=903131
[myTouch 4G General] Phateless:
How many are in the stockpile now? :p
[myTouch 4G General] stratax:
im talking to one right now and i dont know if they will let me. i bought it off cragslist, it was new though came with everything.. its just not registered to me so i have no warrenty or something, no clue. i also use prepaid with it lol
[myTouch 4G General] bobsbbq:
You should have read on here first. Don't tell them you bought it from craigslist if you did it might be too late if not just hang up and call them back after you learn more what to do.
[myTouch 4G General] bobsbbq:
You have to go through a process first to get your IMEI number in their system then you can try calling them a day or 2 later.
[myTouch 4G General] stratax:
Yeah the rep wont take it they said cause i cant prove i bought it even though i have "everything" it came with.. >_<

this is bull...
[myTouch 4G General] s10shane:
Ok so I just got my 1st replacement for the screen being bad and I got a good one!! I am sooooooo happy right now lol
[myTouch 4G General] bobsbbq:
First mistake, did not read this thread. Many people here have already done what you just failed to do. You likely from the sound of the chat already told them you did not buy it from them. What causes all this is the IMEI number is sometimes not in the their system. If you had called them first and just ask them to verify that you have the right IMEI number as you still have not received the OTA update, and you need it as you are having problems and want to see if the update will help and you have never received it. Most likely it is not the correct number or not in their system. When asked Tell them the IMEI number inside the battery cover. Then they will either say ok it is now updated or it was already correct, or it is not even in our system which is likely. Then just tell them well I don't know I bought it full price from one of your stores. Most likely they will have to enter the IMEI number manually. (This happened to me and I really did get a exchange from a T-mobile store and the IMEI # was not in their system). Then once all this is done tell them thank you and that you will wait for the OTA update and see if it fixes the problem and if not you will call back. Wait a day or two and call them back. Bamm now you can get your replacement.
[myTouch 4G General] bobsbbq:
That's great very happy for you and me as I got mine today as well.
[myTouch 4G General] s10shane:
Was your phone the good screen? Mine is the Taiwan and display 2 so its the good one...
[myTouch 4G General] mgymnop:
Looks like there are at least 3 happy people because I got my new replacement today too and it has the good display. I have to apologize because I didn't believe you guys from the beginning on but the Sony displays are way better and the overall built quality is way better than on my two others.
[myTouch 4G General] ArcticWolf91:
Grrr you guys make me so jealous! I want to ask them to send me another replacement, but I'm waiting until the phone I'm sending back is in UPS's tracking system. I dropped it off at the UPS store around 3:30 today and now over five hours later, it still says that the phone is not in their possession. How long does it take UPS to process it?
[myTouch 4G General] s10shane:
Yeah I didn't think it was gonna be much of a difference but there is a big difference from display 1 which is bad and display 2 which is awesome. I'm glad it only took one shot to do it lol.. thank you to the people that figure this screen display issue. If it wasn't for you guys I would be stuck with a bad display
[myTouch 4G General] TheMightyZero:
Summary of my 8 phones

I've been lurking here for a while and thought I'd share my experience so far.

My Phone - Black

1. Bad Display - Retail Store on lunch day (Taiwan)

2. Bad Display - Warranty Replacement (Taiwan)

3. Good Display - Warranty Replacement (Taiwan) (4 days later it shut itself permanently off)

4. Bad Display - Warranty Replacement (Taiwan)

5. Good Display - Warranty Replacement (China)

Wife's phone - Plum

1. Bad Display - Retail Store on lunch day (Taiwan)

2. Good Display - Warranty Replacement (Taiwan)

Daughters Phone - Black

1. Good Display - Ordered Online end of November (China)

Just got #5 today, I hope it lasts longer than #3 which was perfect for 4 days.
[myTouch 4G General] Dataman100:
Got my first replacement today.

P/N: -01 A

From Texas

Taiwan

LCD-SO-C2

Panel Type = 2

Centered ffc

bezel not flush on left side (no big deal)

battery cover flush

no creaking or squeaking

seemingly better build quality

I must say, I was a little skeptical about the actual difference in the screens. I wasn't really unhappy with the Sharp, but after having seen the difference it really was worth it. My background image has an orange stripe in it that always looked yellow to me. I thought it was just my bad eyes, but with the new screen it really is orange now.

I would highly recommend sticking with it until you get a good screen. I know it's a pain to call CS and have to tell stories over and over, but I do think it's worth it.

Oh and BTW....I did pray on it...and I'm not even very religious. Perhaps God may grant small requests like "please give me a good screen on my replacement MT4G", either that or I just used up a request...so much for winning the lottery. ;)

Good luck to all the "returnees" out there.

Dave
[myTouch 4G General] bobsbbq:
Thanks for the info. Could you help and add part of your S/N information in the other thread in this section? The data might help.
[myTouch 4G General] Mrdaviso:
I'm glad there seems to be more good phones being delivered today and sorry for you guys and gals that are still trying.

I wanted to drop a link link in here to a new thread trying to correlate part/serial numbers and screen types please at the least verify through the terminal method listed in bobsbbq op as to panel type. Then give us your info.

Thanks for everyone's input

http://xdaforums.com/showthread.php?t=903131&goto=newpost

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] Ewout_vB:
It'd be great if everyone could report more information to the following thread so we can try to find a link without having to open the box based on the S/N and P/N:

http://xdaforums.com/showthread.php?t=903131

:D, thanks!
[myTouch 4G General] sunsean:
Finally going in to do an in-store exchange tomorrow. Going to ask them to look for a 'made in china' - my current bad-screen unit is tawain. Here's hoping!!
[myTouch 4G General] stratax:
What is weird about.. thats exactly what i said. she was just asking me too many questions like. what store blah blah over and over. she didnt even ask the IMEI i even offered. she declined. she said she cant do "ANYTHING" unless i give her the account it was bought on. so.. there wasnt anything i could do. maybe i should call next time? i dont have a data plan or anything. i have wifi everywhere i go pretty much. so i cant recieve updates. Is there a way around this? thanks for your help.
[myTouch 4G General] ArcticWolf91:
Are you the one who pays the bill? Who's name is on the bill? That's probably what she meant by account. If you are not the account holder, they can't do the switch for you because the account holder is the one who will end up paying for stuff if anything goes wrong, and only they can agree to take that risk.

If you aren't the account holder (for example if it's your mom) then go into chat as your mom and ask them for a replacement that way.
[myTouch 4G General] stratax:
no, they mean whos account it was bought under. they dont ask who pays or whatever. they just need the account in genral. i had no information that i bought a phone or anything. so they cant see if it is still under warrenty, that makes no fvcking sense what so ever because the phone recently came out :mad: thats just what she said. i asked her "what if someone buys the phone from someone else" she said ask them their to return it. so its all up to my account im thinking. ive never bought a phone under my account so they cant see if its under warrenty or not.. im just wanting to know if there is a way to do this without them having to check YOUR account to see if it has warrenty, like check the IMEI or idk...
[myTouch 4G General] bobsbbq:
Try to call tomorrow and tell them what I have told you. Say Technical Support when you here the automated attendant. See if you can get them to help you with the OTA update. Then with the IMEI number. I'm assuming you do have a account with them and when they ask you for your name and last 4 of your social you are able to provide this right? If so you still might be able to try again to make sure you IMEI number is in the system and correct. No matter how many times they ask you tell them you bought in their damm store.