yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] m00nshake:
Ok so I do notice light leaks around the crevices of the home and genius button. I'm still in my 14 day replacement window, and I've already had to get one replacement for a bad display. Now I've got a good display and a centered fcc, so in your humble opinion, is the light leak big enough of an issue to warrant another replacement?
[myTouch 4G General] ArcticWolf91:
Well thank you! I will!
[myTouch 4G General] TmobileDash12:
Just got off with talking to a t-mobile rep. She said the issues I had are not known.

I linked her to this thread, and a couple of t-mobile forums threads. Still denied it and said I had to go through troubleshooting with her. I told her I did a factory reset twice, and she started asking random questions like "has your phone been exposed with direct sunlight, or extreme temperatures". All throughout the conversation I was as polite as I could be, saying please and thank you, and telling her to take her time.

EDIT:

after an hour of "troubleshooting" she agreed to give me a replacement! :]
[myTouch 4G General] DLFB:
Just wondering on what they asked you to do in that 1 hour stretch.
[myTouch 4G General] Phateless:
The warranty covers you for a full year, so even if you can't walk into a store and get a replacement, you can do the warranty via mail route. I actually believe this is far preferable because you can use and inspect the new unit before surrendering your old one. At one point I had 3 warranty phones sitting on my desk in addition to the one I was using.

I'm in about the same boat as you. This is my 5th and finally near-perfect unit, but there are extremely minor light-leaks around the buttons. Also recently noticed one single white speck under my screen. :mad:

I also noticed the left side of the bezel is EVER SO SLIGHTLY higher than the right. We're talking fractions of a millimeter though, lol.

I've decided to leave it alone for now but if it gets worse I'll request yet another replacement. If you think the gaps are large enough that foreign particles may make their way in there, or if the phone just feels "rickety" to you, then do the warranty via mail route.

Otherwise I say just enjoy your phone. :)

The first time I called they put me through the ringer as well and wouldn't give me the return. All sorts of questions, trying to catch me in a lie (what would I be lying about??), factory resets, another factory reset through hboot, etc. Just be friendly and polite and play along, or give up and call back to get someone else.
[myTouch 4G General] TmobileDash12:
She asked me if the phone was exposed with direct sunlight, extreme temperatures, asked to do a factory reset [even though I told her I did it twice], asked me how i retested it to be sure I was doing it properly [I'm on CM7 nightlies so i just gave a broad direction settings>factory reset lol. she asked me to turn off the phone, pull out battery, and see if there was a circle, I told her there was a white circled sticker and she said I am in for a replacement. We went through all this even though I told her all my issues are hardware related, not software. If my replacement is a bad screen, I'll just say I did all those steps and tell them it was in normal conditions right off the bat :P
[myTouch 4G General] m00nshake:
The phone definitely does not feel rickety to me, and there is a possibility that foreign particles could make their way in, but not so much so that it would raise an immediate red flag to run to the T-mobile store. Regarding all of the other problems people have had, from the off center FCC, dead pixels, stuff under the screen, etc. etc., I think I can live with a little light leak. I hadn't even noticed it until 10 days after purchasing the phone.

Regarding the warranty, I've never had a problem with tech support and replacements *knock on wood*. My only issue with that would be when you get a warranty replacement, they can't control whether or not you get one with the good display as well. So if I called in to get a replacement for the light leak, I could end up with a replacement that has the Panel 1 display again.

I appreciate your response once again regarding this issue. I hit the 'thanks' button for your first response and for this one as well. Cheers =)
[myTouch 4G General] Phateless:
Thanks for that. :) I'm with you, considering all the QC foibles HTC has had with this device I can deal with a little light leak in exchange for everything else.
[myTouch 4G General] mgymnop:
Had to exchange my MT4G with good screen because it was acting up and now I am back to one with bad screen from Taiwan....I think I had it....
[myTouch 4G General] Phateless:
Define "acting up." Any software issues can be handled with a factory reset.
[myTouch 4G General] Jaskwith:
Got my good screen today, definately was over-hyped. It is better, but not worth the hassel, tbh... I love this phone.. or should I say LOVED..if it weren't for the FFc, I would be trading it in for a G2 I think..
[myTouch 4G General] mgymnop:
No I did that already....it would turn the wifi radio off once in a while and Google maps 5 froze several times....I never had this problems before with my other MT4Gs...the phone started also to crack when touching the bezel....it was made in China...but I rather have a bad screen than those problems...;-) I have still 2 weeks in my return period and when the problems add up to the bad screen then it goes back.
[myTouch 4G General] Phateless:
Gotcha, yeah that does sound like a pain in the ass. I would have tried to fix the software myself before letting go of good hardware, but oh well.
[myTouch 4G General] Jaskwith:
Actually sitting here playing with my MT4G thats laying like a foot away from me on the table, I have definately notived the impact of the good screen. This is significantly better. Not so frustrated anymore..
[myTouch 4G General] 808HD2:
17 days since they have sent my replacement and still no phone... Last known check on USPS was at richmond, ca... Said it has left on the 16th :-/ so im thinking usps lost my replacement...
[myTouch 4G General] Phateless:
Wait til you use the Navi, especially in the dark. BIG difference!
[myTouch 4G General] m00nshake:
They must have changed how they ship, I always received warranty replacements via UPS (from what I remember). 17 days out, I would definitely call Tmobile and report it. That's an awfully long time.
[myTouch 4G General] iambryantho:
^yea that is long. i got my the next day after i called them. did 6 exchanges. all were overnight
[myTouch 4G General] m3ng:
If u have the bad screen. Tell the representative the issue about the screen then they'll transfer u to tech support for trouble shooting. Do it! U wana talk to tech support. Then explain the issue as well as asking them to type this on youtube "mt4g quality issues" and theyll be glad to send a replacement ahipped express. That's all
[myTouch 4G General] Jaskwith:
Um...If you call, just tell them right away, this is an ongoing issue that you have already called about, and that you need tech supoprt...

As far as telling them to youtube something, and them accepting that, I think based on the varied reseponses...it all comes down to your specific rep...I have called with an issue gotten a warranty, called back with the same exact issue, and not gotten a warranty, called back the next day with the same issue, got a warranty. Its people. I would recommend, however going through online support, and stating a software issue that you have tried to troubleshoot already, rather then a hardware issue, because when I stated a hardware issue, thats when they tell you to call HTC, or say that you could have done that through physical wear...just some advice..

P.S. At first glance, I wasn't really that blown away with the Superior screen, but the more I use it and longer I use it, just starting to amaze me....much better blacks...
[myTouch 4G General] m3ng:
Yea it depends on the person ur talking also. But u have a better chance when they see what ur talking about. Half of them think ur making this **** up. I talked to a few repa already. But whrn the tech saw the video, he wanted to send me a new one lol
[myTouch 4G General] domynaite:
I got a made in Taiwan model but the only noticeable is the not as dark screen and the ffc is off center. Phone is solid otherwise.
[myTouch 4G General] 808HD2:
Update on my situation, call my local post office to check on my phone... They said its gonna take 4-6 weeks to get here since tmo idiot sent it on a boat :-/ instead of airmail... Good job tmobile... :-(
[myTouch 4G General] Jeffmeister:
Had my bad screen phone replaced, received new refurbished phone and got a good screen. What a difference!
[myTouch 4G General] mgymnop:
I am on my 3rd replacement and I can still exchange it in the store....had anybody problems to exchange it in the store more than 3 times? I got my 3rd yesterday and I got one with the bad screen...again...the one before had a good screen but other issues...I feel like a complete idiot each time I go back....I go to three different stores but of course they know how often I exchanged the phone...
[myTouch 4G General] Jeffmeister:
Weird my local t-mobile store won't exchange the phone they make me go through customer service and get it shipped. Luckily I got my good screen phone on the 2nd time.
[myTouch 4G General] m3ng:
Y dont u boot it up in the store till u get a good one
[myTouch 4G General] mgymnop:
They are not willing to open all the boxes....I am so over it....if they at least had a decent alternative at t-mobile but nothing....I have till February 10th to return it completely...Maybe I have to do that...
[myTouch 4G General] mgymnop:
I am still in my 30 days remorse period...I have the feeling that it is easier to get a good device over the warranty replacement program than in the store. My last MT4G from yesterday didn't even have the 2.2.1 update yet...must be from the first shipment....:mad:
[myTouch 4G General] Global-CoN:
So has anyone got any washed out screen with panel type 2? or the accuracy rate is 100% on it.
[myTouch 4G General] Jeffmeister:
Yeah you might want to just wait and get a replacement with the warranty program. The ones in the store are probably all from the same shipment and probably new ones. I was told from the customer service rep on the phone that they are removing phones with bad screens from the warranty exchange so its almost a sure thing to get a good screen.
[myTouch 4G General] surfnhawaii808:
I'm on my third mytouch 4g... first had white flakes under screen. Second had bad display aka Taiwan 1, now I just noticed on my third replacement not only does it have a dead black pixel its also has the white flakes under screen just like my first one did... but its a China 2 SCREEN, THE GOOD ONE.. LOL!!!

Phone is kept in leather belt holster, never a pocket, and has the tmo $30 hard shell case on it (white and grey one) ..

HTC has serious quality control issues... I've had nothing but trouble with HTC phones, and NO TROUBLE with iPhones, I've owned both the 3gs and the iPhone 4, and blackberries ... I'm exchanging this one for the Samsung vibrant 4g when its released next month ... 3 exchanges and the tmo policy is to offer a different phone.... I've heard even the g2 have dust issues under screen...

Aloha from Hawaii!
[myTouch 4G General] mgymnop:
HTC has QC issues for sure but be careful with Samsung...they are not much better. I had 3 Nexus S;-)

Apple releases one phone per year...HTC dozen or more per year...they rush the release and save on QC I am sure....I am sure we will never get the iphone quality on Android phones...:-(
[myTouch 4G General] faux123:
You can tell the good screen from the part number.

On all MT4G boxes, the P/N can be seen on a sticker...

Look for P/N: xxxxxxxx-01

-00 Bad screen

-01 Good screen

Most stores in my area (West LA, Woodland Hills) have the -00 parts. You can ask the store employee to look for -01 boxes. I went to 4 different stores, NONE of them have -01 boxes, they all have -00 boxes some from China some from Taiwan...

I got my warranty exchange and I got a good one from Taiwan the first try.
[myTouch 4G General] Jeffmeister:
Weird... I have had 3 myTouch 4g's in total (all from just trying to get a good screen) and they have had ZERO issues other than the bad screen.
[myTouch 4G General] surfnhawaii808:
My replacement was second day AIR via ups...

Aloha from Hawaii!
[myTouch 4G General] mgymnop:
Lucky one....I had everything from dust, paint chipped off the bezel, bezel came off and bad screen...
[myTouch 4G General] chrisjs81:
That is not correct. I've had two bad ones and one good one, all with -01.

Sent from my CM7 HTC Glacier
[myTouch 4G General] imabrokendownload:
My phone is a 00 which I've compared with another.00 and a 01. My screen happens to be clear like a 01. The numbers may not accurately represent the screens
[myTouch 4G General] Phateless:
You're thinking of DMESG in Terminal which gives you panel type 1 or 2, 1 being bad, 2 being good.
[myTouch 4G General] lghorn:
Warranty thru TMob if purchased @ Costco?

Well sh*t. I just saw this...I've been enjoying my MT4G for a few months, am running CM7 nightlies, etc., and stumbled upon this issue on the Cyanogen forums.

I got my orig MT4G back in Oct from Costco, had the button creaking issue, exchanged it at Costco (90 day exchange policy), and now checked and have the SH-2 (bad) screen. I've not noticed it being "bad", but if it would look that way up against the "good" screen then I def want an exchange.

However...my 90 days is up w/Costco. Does anyone know if I'm eligible for an exchange thru TMob's warranty program if I purchased from Costco? Any other suggestions if not? :(
[myTouch 4G General] Phateless:
I also bought through Costco and exchanged via mail with T-mobile. You're good to go.

Btw, SH is bad screen but panel type 2 is good screen. How are you checking?
[myTouch 4G General] lghorn:
Hey Phat - per the OP, it says if you have the LCD-SH-C2 version (I omitted the "C" in my post above), then it's the bad one. I'm checking thru System Info on HBOOT. Good to know TMob exchanged; so I can just call CS, get to tech sppt and they'll hopefully overnight a replacement with the good one?
[myTouch 4G General] Phateless:
Yes that is correct, the terminal emulator method gives type 1 or 2 which different from the hboot method so you are a confirmed bad screen.
[myTouch 4G General] graffixnyc:
I just ordered my MT4G yesterday.. I'm really hoping I get one with a good screen but knowing my luck I'll get one with a bad screen. If so that will suck. Got the G2 last week(went with that because I thought I HAD TO HAVE a keyboard) Had to return the first one because of a defect. Got the brand new(not refurb) replacement and realized I was using the on screen kb more (love "the better keyboard")and the physical KB less and less so since I was still in remorse period sent back the G2(which I got for free) and they are sending me the MT (also for free since they are the same $) Sooooo if i get this phone and it does have a bad screen I have to send a phone back to them AGAIN! hahaha they are going to hate me.. I'm just crossing my fingers and hoping I'm going to get a good screen.. hopfully they went through the original stock of the "bad" screens and the newer ones have the good screens.. but knowing my luck in my gut I feel like I'll get a bad one...
[myTouch 4G General] kingPar:
I got lucky with a good screen on the first try. I don't think I would have the patience to return multiple phones.

Oh yea, first post. Hello everyone

HTC Glacier - CM7 Nightly
[myTouch 4G General] Kprime911:
I found out I got the bad screen. I just looked at my sister's phone and it looked better than mine. You think i can get an exchange at the store even if I sent the proof of purchase for my rebate? I only got the phone about 2 and a half weeks ago.
[myTouch 4G General] bobsbbq:
Yes I would say you have a good chance. Rebate doesn't matter, if needed try different stores in your area.
[myTouch 4G General] lghorn:
Called TMob and after I bought the MT4G I had my account transferred to my company (so they would pay the bill), and now Customer Care tells me I'm not an authorized user on the account so they can't do anything with me directly. I have to get someone at my 10k + person company to call in on my behalf and request an exchange.

Here's hoping someone at my company actually gives enough of a sh*t to call and make a request on my behalf. :rolleyes:

BTW, the rep didn't balk at all when I told him why I wanted an exchange, and said since it's a "known issue" they'd send out a replacement.
[myTouch 4G General] Marine6680:
Just got two, a red and black model. Both china made both good. Ordered as upgrades by calling customer service.
[myTouch 4G General] graffixnyc:
are people who have placed new orders from calling cs still getting bad screens? or is there a better chance you'll get one with a good screen now that the older stock has had time to sell out? I ordered mine on sat and it will be here tomorrow the first thing I was going to do was root it.. but now the first thing I'm doing is checking the screen before I do anything! I ordered a black one.
[myTouch 4G General] mrcool47:
It seems a lot of people got the bad display on their MT4G. I didn't really notice how nice the display was until I watched the comparison video. I'm glad I got the good display MT4G.
[myTouch 4G General] cdw9800:
i did a exchange because of my screen i got a good one but my lady got a bad one also she deciding if she wanna order another one
[myTouch 4G General] ovm:
I just finished restoring my apps after coming back from the T-Mobile store. The difference between my first phone I got on the first day and this one is remarkable.

I don't know why I waited so long. Perhaps I was afraid the replacement phone would have some other problem. So far I don't see any. If you are a holdout like I was - it's time! T-Mobile service was exemplary. They let me come to a retail store and exchange the phone there. I'm not disappointed.

Made in China, panel type 2, pure bliss.
[myTouch 4G General] m00nshake:
So I already have the China made MT4G with good display and centered FCC, but it still has minor light leaks near the buttons when backlight is on. So I called Tmobile tech support and had them send me out a replacement, citing I wanted one with everything working, good display, the works.

So they overnighted me a replacement, no extra cost, didn't even ask for the over night. Got it yesterday, good display, centered FCC, made in China, but still has minor light leaks around buttons with backlight on.

I'm wondering if the issue with the minor light leaks is a. something that's on all MT4G phones? and b. is there any way to tell if the replacement is a refurb or not, as I'm trying to decide which one I should keep now?
[myTouch 4G General] Flipsidiaz:
@ m00nshake

The light leaks around the buttons is an issue. I had that on my first Mytouch and it was really bad, the light leaks were brighter than the actually sign on the buttons being lite by them... After getting my first Mytouch replacement everything was perfect including the light leaks around the button that can now barely be seen in the dark.

As for trying to get another replacement I would think you can for the light leaks and probably have a high chance of getting the good screen,etc again from all the successful stories being posted.

Oh and being refurbished isn't exactly a bad thing. The fact that you came in here to ask how to tell from a refurbished phone to a brand new phone just tells me it still looks brand new. Since when T-Mobile gets a phone from a return or exchange they change any part that doesn't look brand new. I sent my phone in with a scratch on my bezel and they didn't care since they could replace it. ( Just writing this down from thought anyone please correct me if I am wrong)
[myTouch 4G General] darenihill:
I never thought my display was that bad, but i checked and according to this forum i've got the low quality one. I need to compare side by side with one in person, because my display has never bothered me before. I need to see what exactly i'm missing out on
[myTouch 4G General] Phateless:
Mine has very minor might leaks, not enough for me to want it to send it back unless particles get in there and cause dust under screen.

That's exactly where I was at. Go to a few T-mobile stores and look for a good one to compare. It's worth it!
[myTouch 4G General] kenrippy:
just to chime in, i just got my first MT4G today via phone order. (black color, shipped from somewhere in kentucky)

i used the terminal emulator to check, it's a good one (panel #2) made in china also!

so relieved, i was not looking forward to sending it back!
[myTouch 4G General] graffixnyc:
Got my MT4G today! Good screen! thank god!
[myTouch 4G General] Drzfr3shboialex:
Congrats and lol mine was perfect everything as well, plum version
[myTouch 4G General] bachopin:
reading this thread always make sad :( but oh well....
[myTouch 4G General] m3ng:
Go to youtube and type mt4g quality issues
[myTouch 4G General] Georgiaban:
seems like i got the bad panel( from the terminal emulator), but i dont see my display as being washed out, and i can see the display even in extreme viewing angles. im more upset about the off centered ffc, but i still got a great deal on craigslist and am overall happy with the phone.
[myTouch 4G General] Kprime911:
I got my second mytouch with the good screen. Tag panel = 2 I swapped mine at the store.

They only had two mytouches left and they were cool, they had to open both of them because the first one we opened had a bad screen but I got it on the second one.

Very pleased with their customer support.
[myTouch 4G General] Darknight968:
got my second one with good screen. night and day difference.
[myTouch 4G General] _ice_:
good display :) mt4g white 1st purchase @ car toys. mostly the white ones seems to have the Sony displays. :O also picked up a black one on my second line ill try that once the battery is recalliberated.
[myTouch 4G General] dasudevil:
OKay i tried this and Tmobile says that ALL WHITE ones are with the washed out screen and we are unable to replace them.

My question is HAS ANYONE had their phone replaced with a good screen? (white one only please) ... I did look through 80 pages and did not see anything about their white phone being replaced for a good one.

If i can get some proof that it is possible then i can get a good screen.

BTW the tmo rep's there aslo had washed out screens including their display.

.... edit... okay seen on page 118 that a white one was successfully exchanged. Thanks. LOL
[myTouch 4G General] cthulion:
Depending on the Rep you get you'll hear all kinds of nonsense answers. Just try again till you find a Rep who knows what he/she is talking about.

If you get a Rep that admits your White one is defective, demand a good working replacement on a different color. Your warranty states they'll replace it based on what they have in stock.
[myTouch 4G General] dasudevil:
I got a hold of some nice lady there and she had NO CLUE what i was talking about. I had to remind her what was going on and whom i spoke with by name and then told her that I was able to find people with a WHITE MT4G with a good display. 10 days and counting till i get a new one. I just hope i get one on the first try. YEA...

Thank you for all your help. Saved me some grief even though i would have been happy with the washed out one as long as i did not know about it. :)
[myTouch 4G General] bobsbbq:
That rep was all hog wash. A bad screen is a bad screen and has nothing to do with color. Anyway I see you got it handled and I hope you get a good one now. Be patient and don't give up, it's worth the trouble.

Glad this has helped you.
[myTouch 4G General] James12:
Walked into the store they chose to compare the two screens and the rest is history. There is a difference. Had mine for 4 months. Thanks for the info..