yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] xalucardx:
I checked , got the sharp one
[myTouch 4G General] bobsbbq:
If you end up getting a good one it is as good if not better than the G2 IMHO
[myTouch 4G General] Master906:
Finally got a perfect one on my 3rd try. Both second and third one has good screen.
[myTouch 4G General] mackster248:
Hey Bob, when I ask for my 4rth replacement would it be a good idea for me to mention that I've already had it replaced 3 other times? Or would that hinder my chances of them giving me another replacement?
[myTouch 4G General] thiagomme:
Would you please let us know what you got?

Sent from my HTC Glacier
[myTouch 4G General] bobsbbq:
I really don't know. I did not say anything about how many exchanges I have had. But I'm sure they can look at the account history and tell.
[myTouch 4G General] Phateless:
They'll know before you say anything so it doesn't really matter. Just be nice to them because when they look at the history they will most likely be preparing for a difficult customer. :p
[myTouch 4G General] qqn1:
I got two mt4g with good screens (taiwan, black, 2.2.1). ffc is a little off. I bought them from costco online store .
[myTouch 4G General] HyperNode:
****ing TMobile made mistake as I was post to get my phone on the 2nd but didn't get it so I called in they took care of it and sent it first class :P post to get it today in few hours. Hell I hope it don't have bad display or creaky buttons, off center ffc as if I find it ill have to return it. As I hate going to the local UPS its so far away.
[myTouch 4G General] chrisjs81:
Jeez I hope you're nicer to the reps when you call in. :eek:
[myTouch 4G General] HTCMDA:
when i took my 4th one back to exchange for the 5th and current phone.

I removed all the previous documents that were stapled. and just left the most recent. which showed the original phone, and the replacement i was turning in.

the girl grilled the hell out of me with questions on why i turned in the 1st phone and why i was turnin in the second. (even though it was really the 4th)

so if i were you, don't mention how many times you've replaced. All they can see is that you bought one. otherwise they will offer to just send you a different type of phone.
[myTouch 4G General] bobsbbq:
I never took my original papers ever. I just took the one of the last replacement.
[myTouch 4G General] bobsbbq:
Well I did not get mine today as it is coming from Kentucky this time instead of Fort Worth. So it will be here tomorrow. Gives me one more day to pray this is the last one.
[myTouch 4G General] ArcticWolf91:
Ugh I wanna buy this phone on Ebay but I'm afraid of getting one with the bad display. That display is really abysmal. :(
[myTouch 4G General] bobsbbq:
Yes if you are buying used you could request the sender to prove the screen quality. If it is new you never know. Another thing could be craiglist where you can look the device over before you buy.

Don't forget HTC gives a One year warranty but you have to send them the device and they will repair it or replace it.
[myTouch 4G General] bobsbbq:
One more thing I have noticed is the light sensor is more sensitive on the better display one. If you notice in my pictures and in the video on the good device the buttons are lit, and on the bad one they are not. I'm not sure if this is true on all the devices or not.

Others feel free to share if you have 2 devices to compare.
[myTouch 4G General] OnE ShoT:
So I just got my replacement phone from T-Mobile and it ended being one with the washed out display I put the same wallpaper on each of the phones so you can distinguish the horrible colors from the bad display *sigh* I'm returning this tomorrow lol here are the pics for proof:

This is fairly disappointing and many people dont really know about this flaw with this phone so if you have a ****ty display call customer service and demand for a replacement and hopefully you wont get a ****ty one like I did anyways you have a one year manufacturer warranty from the date of purchase.
[myTouch 4G General] Kienz:
Hmmm...

So is it safe to assume that the washed out ones are the Taiwan versions? I have a white, washed out, and my box says "Made in Taiwan, with Taiwanese components, etc."
[myTouch 4G General] btbuck1:
No, I and a friend have Taiwan made ones, both are the good screens. His shipped with 2.2.1, mine with 2.2 There doesn't seem to be any rhyme or reason with that..

Bobsbbq....great pics and video. Really Apprecciate your helping me get this out there!
[myTouch 4G General] kgbkny:
I told the service rep that a friend of mine just got a MT4G and the display on my phone looks washed out compared to his. To escalate the process, I told the rep that I've rebooted the phone several times and did a factory reset. She ordered me a replacement handset without any problems.

Just out of curiosity, I asked the rep if there's a way to tell whether the replacement phone will be new or refurbished. Her answer was that refurbished units come in a box marked "REFURBISHED", but since the MT4G is a new phone, the replacement will more than likely be brand new.
[myTouch 4G General] mgymnop:
From your pictures I still don't know if I have a bad or a good one. I think I have to go to the store to decide. Mine doesn't look as bad as the right one but I wonder if taking a photo of it is worsening the effect. I definitely have a wash out effect when I tilt my phone.:(
[myTouch 4G General] bobsbbq:
Then you have one of the bad ones. But if your ok with it like that then that is all that matters.
[myTouch 4G General] zeno911:
here is the video that I made last night had some issues with dropbox, so I put it on youtube. hope it help. Don'd mind the background noise I was in the kitchen and the dishwasher was on.

youtube.com/watch?v=G--78rH_Nk4&feature=youtube_gdata_player
[myTouch 4G General] bobsbbq:
Good video thanks for your help.
[myTouch 4G General] mgymnop:
Going to the t-mobile store in 1 hour to find out more about this washed out displays...will keep you posted...

EDIT: Back from the t-mobile store. The store sample MT4G looked like mine. It was a bit washed out and for sure there was a tilting effect. It was very bright in the store and so the wash out-not wash out was not really convincing.

I think I keep my phone because it has no other flaws and somehow I have the feeling if I exchange it it becomes worse:-)

So, OCD beside and start loving my phone again. LOL
[myTouch 4G General] Lemonade727:
At work right now, but once everyone else is out of the office (I work later into the evening) I'll turn off the lights and do a proper test on my display since the lighting here is ridiculous and probably won't help me decide which one I have. Kind of nervous about even testing and finding out the results because I thought my display was pretty good, but if it's one of the washed out screens I'll be pretty upset :(

Just did the test and it looks like I have the superior display. My phone is black.
[myTouch 4G General] student.driver:
I just got a plum one, and wow what a difference. A super quick check (besides the market page I mentioned before) is to use the first theme's wallpaper for the lock screen. If you tilt it at ALL, and you can't make out all the squares, it's a washed-out display. This will be apparent in bright lights as well as dim locations. I'm happy that this might be a phone when I can use the night stand clock again (like my Nexus One). Sweet.
[myTouch 4G General] jriv:
im getting nervous i ordered mine from tmobile and i should get it in the mail on saturday and i ordered the white one im gonna be so depressed if it has the bad display.:(
[myTouch 4G General] student.driver:
Oh, and something else that was fixed. For some reason, the stock "Media Room" app wouldn't react to my BT headset controls unless it was open and focused. Now, on the new unit, it doesn't matter and it can be controlled no matter what you're doing. Strange, eh? It came with 2.2.1 (the first had to get the update, but it still never worked right) on it as well. My friend has two mT4Gs, and their screens look like each other (washed out) and they don't respond to BT AVRCP commands with Media Room either. On my first one, I had to use PowerAMP; it worked just fine with my BT headset.
[myTouch 4G General] bobsbbq:
I know the feeling. I was beginning to wonder if I would ever get a good one. I know finding out for some people is a little let down but to some the difference is not a big deal.

The most important thing is that enough people who aren't happy demand the better device and this will force T-Mobile or HTC to stop shipping these devices with the washed out screen. In the end they don't want to have tons of returns on their hands. But I'm sure eventually they will recognize the issue and even the refurb units will come with the good display.
[myTouch 4G General] jriv:
so my phone just came just now istead of saturday and it has the good screen thank god im so relieved:D
[myTouch 4G General] bobsbbq:
glad you got a good one.
[myTouch 4G General] laztpn0i:
I did the bogo deal through retentions on Wednesday. And the phones are suppose to get delivered Friday. What are my chances of getting the good screens on both phones?
[myTouch 4G General] s10shane:
same here. mine is coming from Kentucky to Cali. i get mine tomorrow so i hope i get a good display as well. mine just started to creek today when i hit the menu button and when i hit the lock button.
[myTouch 4G General] sunsean:
Just got off an online chat with a rep, and because I got the phone in-store, and am within my 14 day remorse period, I have to do an in-store exchange. So...I'm gonna stop by either later today or tomorrow, whenever I can run home to grab my papers/receipt. I'm going to ask them to look for a box that says 'made in china' as my current one is 'tawain' and the majority (not all, I know...) of good phones seem to have been made in china.

For those who did in-store exchanges - did you take the new phone home and test it out? I'm wondering if I can just quickly test the new unit there in the store, then if it's not a good one, keep trying different ones until I find a good one...they probably won't let me do that will they? LOL :P
[myTouch 4G General] Phateless:
I doubt it. That's why I opted for mail - I wanted to test the new unit before I turn in my current unit. What if I end up with a phone that's worse than what I have?!
[myTouch 4G General] sunsean:
That's exactly how I feel! But I was told I had to do it in-store...everything else about my phone works fine, it's just the screen thing...what if I get a bad screen, plus who knows what other problems on the new one?

Well...I guess if that happens, I'll obviously be doing another exchange...and another, and another, until I get one I'm happy with.
[myTouch 4G General] Phateless:
As long as you're in remorse period you can return the phone AND REVERSE YOUR UPGRADE/CONTRACT for any reason; just because you feel like it. It's a legal "cooling off period/buyer's remorse period."
[myTouch 4G General] Mrdaviso:
I used the screen as a viable excuse, you tell them you checked yours against the good store model that you used to decide on purchasing this phone or a friends if the store model is crap. When playing asphalt 5 on your bad screen you can barely see a corner coming at you but the good screen was a night and day difference. People forget how important viewing angles are when trying to play a stock app that you tilt to play......... LoL

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] sunsean:
I guess I can use that as leverage if they give me any resistance to the exchange. The truth is I love the phone, and am happy to stay with TMO since they're plans are still a **little** bit cheaper than the competition. But they don't know that's how I feel :cool:

But I do strongly feel that as someone who just pledged another 2 years of business with them (on top of the 6 they've already gotten from me), not to mention the pretty penny I dropped for the new phone, that I'm entitled to do as many exchanges as I want until I get a good unit. I was debating about whether to go through the hassle at all, as again everything else works ok, but this thinking ultimately convinced me to do the exchange. I'm not one of those guys who swithc phones every 2 months, I plan on using this for most if not all of the next 2 years, and I want the best phone possible.
[myTouch 4G General] bobsbbq:
Well if you had a good screen to show it would make it a lot easier as you could compare and show. But if this is not a option what you could say if when you boot it up and are checking it out and if it has a bad screen just tell him the screen is washed out and not the same quality as your wife, friend etc. It will be a difficult battle as they will try to compare to their display which may have a bad screen and think you are being unreasonable. You could also tell them about the internet threads and after your phone conversations with a T-Mobile Rep you were told to bring it back to try and get a good one.

Another thing that might help if they try to decline you getting another one is tell them this phone is no better than the one you had and for them to just give you the old one back. As there is no need to exchange if it still does not fix the problem. They might decide to try another instead of going through all the paperwork to give you the old one back.

Then you have the option of going to another store the next day. It really depends on who you get as a sales rep. If they are nice or a jerk.
[myTouch 4G General] bobsbbq:
During a phone conversation with a CS rep today I asked her if she knew about the issue. She said no and she checked their list of issue every morning. I told here about it and she said she would definitely check out the MT4G forums for her own knowledge and curiosity.
[myTouch 4G General] nohcho:
Ok bought one today at Issaquah WA best buy store. They have bunch of made in china ones. Got the good screen.
[myTouch 4G General] ArcticWolf91:
So I just got my replacement.... and of course its the bad screen. :(

Does anyone know if I can send back the same one they just sent in? And can I still try again for another replacement? :(
[myTouch 4G General] Mrdaviso:
Yes I did with a nuron, just put a note in the box.

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] bobsbbq:
Yes just tell them this one they sent the screen when sitting on your desk in front of you is all white and washed looking and you can not see it good. Tell them to send you another one and you are sending that one back.
[myTouch 4G General] sunsean:
Yeah, sadly I only have one phone, and don't really have anyone else with a good phone that I can bring into the store with me to compare. Also, the stores around me (I'm in NYC) never seem to have working demo models, all the floor models are just for show, can't turn them on, so that sucks. If I'm lucky, one of the reps will have the good screen and I can compare it with theirs, and if all else fails - I can quickly show them the vids/pics/threads online about the issue. (off-topic: but the thought of waiting to look something up casually on my phone's browser in that kind of scenario used to seem implausible and impractical with my mt3g, now with this baby it's as quick as a laptop. HUGE speed improvement, I love it!)

That's the strategy I'm taking in to the store when I go for my exchange tomorrow - I'm going to very politely ask if they'd mind going through their stock and looking for one that says made in china. I know it doesn't guarantee success, but hopefully it'll at least increase the odds a bit.
[myTouch 4G General] ArcticWolf91:
Do they know why I got a replacement in the first place? I'm wondering whether I can use the same story or not?...
[myTouch 4G General] bobsbbq:
Well I guess it just depends on how you feel. I used the same excuse on the last 2 and the one before that had a bad bezel and bad screen so I used both. The bottom line is just tell them you will not take one that is inferior to what you know is good.
[myTouch 4G General] Phateless:
Funny, you and I are in EXACTLY the same situation, right down to number of years with the company and everything. :)

I do feel that I had a little more leverage with T-mobile before I renewed my contract. I always used to say "I've been with you guys 6 years and I've been out of contract for 3. I'm not planning on going anywhere, but help me out here." They would always hop to it at that point.

Be very nice about it, but do remind of them of your loyalty and also of the fact that this is their flagship device. You are well within your rights to expect to be satisfied with your purchase and contract.
[myTouch 4G General] HyperNode:
Muahaha just got it hour ago lol I was waiting for the UPS dude he was "you knew I was coming huh?" I was post to get this phone on the 2nd as I order last week b4 TMo ****ed up and didn't send it at all then I called in on the same day they sent it ASAP.

Let me test this phone out but man o man the boot time is crazy. I won't root it or anything yet let me play with it for the whole 14 days :P never know WTF happens as I do miss my HD2 after looking at the screen specially when placing widget saying I didn't have enough room on the screen :O

BTW I am not sure if the screen is bad or good as I turned it but looked okay and didn't look washed out. But now so sure about the FFC it maybe off center IDK.
[myTouch 4G General] bobsbbq:
That's it, just tell them to bring you the box first before they break the seal. Some of those guys are seal snap happy and have the thing half way out of the box by the time it gets to you. LOL
[myTouch 4G General] Phateless:
lol, glad you got your device. If you want to know for sure, download Terminal Emulator from the market. YOU MUST REBOOT. Then right away open Terminal and type in dmesg. Scroll all the way back up to the top.

Line 14 or 15 will say something to the effect of <7>00000000 tag panel parsing panel type (1 is bad, 2 is good).

Btw, when you say "post" I think you mean "supposed" or "s'posed." That kind of stuff drives me nuts.
[myTouch 4G General] ArcticWolf91:
So I tried again for a replacement and (just my luck) I chatted with THE SAME cs representative that I spoke with the first time about the screen issue. He basically didn't really believe me anymore and said that maybe it was something a replacement would'nt fix. I told him that I still didn't have enough time with the new model to see if there was anything wrong with it or not, and that I'd get back to them. Tomorrow I am going to try again and hopefully get a different person and I'm going to say that my trackpad doesn't work or something to get another replacement. Man I was really hoping that my first replacement would be a good one so I could put all this behind me already! :(
[myTouch 4G General] bobsbbq:
Wow, what are the odds you would have got the same person? I have been on the phone with them more times than a dozen of cats have lives. And I don't think I have ever talked to the same person.
[myTouch 4G General] ArcticWolf91:
It was through web chat actually. I can't do it over the phone because the account holder is my mother and being a guy, I can't pass off as being her over the phone. I wonder how many chat people they have....
[myTouch 4G General] tanman21:
Good Screen Vs. Bad Screen

I got my first (black) mytouch 4g on Sunday. I loved it, so much that I returned my nexus s. I did have the bad screen. After some thought (never saw the good screen in person), I decided to take it back and try for a good screen.

My first one was from Taiwan and I asked the girl to check the boxes for China when she went to the back. Just my luck, all of the white and red ones were from China and all the black ones were from Taiwan.

I took a chance with a white one from China. It has the good screen! I am amazed at the difference in quality. Its like a totally different phone. The first screen looked horrible com paired to the nexus s. My new mytouch is almost as good as the super oled.

I am very happy with this phone. I am rooted running cyanogen 6.1 rc2. In my opinion the speed difference (I am getting 8mb/second in Tampa) (my Nexus S was maxing out about 3.5mb/sec) and the build quality makes this the best phone on T-mobile.
[myTouch 4G General] Mrdaviso:
Thank you for this, some people make the good screen almost seem as if its hardly noticeable. Wasnt the case at all for my phone, and I too agree its better than the N S.

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] s10shane:
well thats good u got the good screen. but i bought the mytouch 4g white new and it said made from china and i got the bad screen.. but tomorrow im suppose to get another one and hopefully its the good screen this time. how did u like the nexus s?
[myTouch 4G General] Mrdaviso:
Has anyone else noticed this

I screwed the tags up its xa and a only not x

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] Mrdaviso:
This was the only difference I could find. Here it is where you can read it the serial number is the bad one.

I just realized the part numbers are different too....

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] NovoRei:
Mine is just "A", china, PN 99hlr001-00. Supposedly a good screen.

XA is newer?
[myTouch 4G General] Mrdaviso:
How does the part number end? 00 or 01?

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] Mrdaviso:
The "a" was a 2.2 bad screen p/n 00

The "xa" was 2.2.1 good screen p/n 01

In my case anyways, don't wanna speculate.

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] Phateless:
Holy **** dude, I think you're onto something. Mine ends in 00, a confirmed "bad" screen.
[myTouch 4G General] Mrdaviso:
What's bad is I noticed it long ago just didn't think of posting seems all the sh!t I caught in the beginning.....mainly over @ t-mob forskin opps I mean forums. LoL lets hope it means something and we can get acknowledgment from t-mobile

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] Phateless:
How did you figure out a is 2.2 and xa is 2.2.1? As for ending in 00 vs 01, I'm hoping that designates screen type.
[myTouch 4G General] chrisjs81:
Both of my bad replacements were 01 with just A.

According to a post on the tmo forums there are 02 ones as well.
[myTouch 4G General] Mrdaviso:
That's what was installed when they came out of the box. Both phones were new, just didn't have 2 batteries to power them up side by side. :( everyone already tried to shoot down my photos of the phones powered up because the towel I layed them on looked different because the contrast of screens. Digital pics suck for this, there are to many variables.

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] Mrdaviso:
Was your phone 2.2 or 2.2.1?

Sent from my HTC Glacier on my beautiful SO screen with the XDA APP :D
[myTouch 4G General] s10shane:
mine is "a" 2.2.1 and my p/n number ended in 00 and it was made in china and a bad screen... i get a new one tomorrow so i will see what that is.
[myTouch 4G General] tanman21:
Nexus s

It was a good phone.

Pros:

stealth black design

Light weight

Best screen ever

4" screen is a perfect size

Unmodified android

Cons:

Cheap feeling

Back scratches easy (similar to iPhone 3G)

Only 7.2 hspa

Weak wifi and cell radios

The deal breaker for me is the speed. I tether a lot.
[myTouch 4G General] chrisjs81:
I didn't bother to check when I noticed the same screen.
[myTouch 4G General] s10shane:
nice.. well i wanted to get it but it was only being sold at best buy and that was the deal breaker for me cause i upgraded early with only a 1 1/2 into my contract so i couldnt get the decent discount like i did at tmobile.
[myTouch 4G General] Phateless:
Both of my bad screen phones are Taiwan-made and came with 2.2. Don't know if it was a 00 or 01, but it sounds like that doesn't correlate to a good or bad screen.