yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] zeno911:
again I am sorry about the picture quality. She was in the shower and I snatched her phone off her night stand to snap a few picture. You know how hard it is to get a Android phone out of a former blackberry curve users hand. Like getting gum out your pubes. Anyways later on when I get home i will show her this post to prove im using her phone for research not snooping.
[myTouch 4G General] rt-hemiboy:
I have a black one Lovingg it gat the high resolution display no color shading...
[myTouch 4G General] Singlespeed:
Heading out for my 2nd try at a different store!!

Anyone have a link to the basics of how to root? I have looked and it some post I just don't understand. I dieing to know what type of screen is in my wife's phone.
[myTouch 4G General] Phateless:
What's funny is with Sense it seemed much better. Different drivers, maybe? I'll nandroid back and take some more pics.
[myTouch 4G General] chrisjs81:
Just got out of the corp store and their phones screens look the same as mine, plus their bezels are even more uneven. Hard to push them when I don't have a good one to compare to. I confirmed I have sh via eng hboot.
[myTouch 4G General] Lockeskidney:
just got my 4th device. changed to black. FFC off center. made in China shipped with 2.2.1. no bottom creaking (thank god)

onto the screen test now

edit: good screen phew. i can deal with the slightly off center ffc since everything else is kosher
[myTouch 4G General] bo0omer:
i just went to 2 tmo stores in atlanta. Looked at the display model and two of the employees phones. All the same. Went to another store - demo looked terrible.

I get a little wash out at extreme angles but all in all the colors are sharp dead on. I think a good test is looking at the grey bar on top of the settings menu. If its purple and all then you got a bad screen.

Funny thing is - the manager had rooted his and put evils rom 2.3 rom on there - a stock htc one, and it looked really good.
[myTouch 4G General] bobsbbq:
Actually this is not the best test. There have been many with a bad screen that had a gray bar in settings.

The best way is to be rooted and find out what the LCD version is. The second best way is to try and match the wallpapers and angles of my demo video. And if you use the white wallpaper with the blocks it will really wash out if it is the bad one at angles. The bad one looks ok dead on, but will not hold the color at angles and the clock digits will have washed out areas where the digits are folding etc.
[myTouch 4G General] bo0omer:
i have the one that loses the grey when turned at an angle. But head on the colors are pretty good.

I just don't see how i can get a "good" one. I bought mine at costco for $99. The trade off is the staff there doesn't really know what's going on. I am 7 days in and all I could do would be to go and swap for another one - its a crap shoot.

I am 8 days in - could wait til 14 is over and call tmo and get them to send one under warranty replacement.
[myTouch 4G General] mikea3000:
OK, got my replacement device. Made in china, off center ffc, superior display. i was one of the ones that was unsure if i had the good creen or the bad one. The differece is visable, but not earth-shattering in my opinion. Im glad i did it, but if you are on the fence and dont feel like setting up a new device, it may not be 100% worth it. Just my 2 cents
[myTouch 4G General] zeno911:
So after more returns then a circle track, t-mobile has offered me one of 2 choices. 50 dollars off msrp on any device or....or cancel service. Then had the nerve to ask " is there anything else i can help you with" , I told him you have not helped any. He said they would no longer send me replacements because they have sent so many and they were the same thing.This is crazy, I cannot get another upgrade, and im stuck with this half ass phone. I was just thinking if I were to some how " umm misplace" phone, will they send me a "new device" under insurance.
[myTouch 4G General] Mftek1:
Deductible
[myTouch 4G General] zeno911:
yea but I wonder if i have a better chance of getting a good one there. I got 6 replacements, all overnighted from the same warehouse or batch of phones, day after day, same washed out "my" boot screen. My girlfriend is now willing to give me her good one for my bad one so I will shut up. But I feel defeated by the system. To bad I sold my nexus last night for 260. Or this phone would be posted for way less the that..NEXUS I MISS YOU, it wasn't you, it was me.
[myTouch 4G General] Singlespeed:
LOL, I'm in the same boat the wife wants to give me hers.

I went to two different stores today, went through 6 phones and no luck. Three from Taiwan and three from China. Two white, two red, two black it seems I was not very lucking today. So they were just not willing to go through anymore in the store and the last manager even agreed it was bad, but could not justify opening more because they have never had someone return it for the problem I was having.

So I was thinking about going to the G2 and suffer all of it's issues or switching to...Verizon. As we were leaving the last mall of the day I stopped by a kiosk and talk to the rep. We looked at a couple of Android phones, the wife really liked the Samsung Fascinate a lot better than the MT4G. Plus the family plan with my corp discount would be a lot cheaper than tmobile. Oh yeah, he was willing to give a huge discount off the phones if we switched.

What to do......?
[myTouch 4G General] suntex01:
I finally decided to go in today to replace my phone at costco. Looking from the packaging bag from costco, it seems like they received a new batch of mt4g.

And sure enough, I got the good screen this time, and the lady that bought a mt4g before me got the good screen too. I told her about the screen problem and ffc issue and made sure she didn't have the problem before she walked away.

My observation after looking at a good screen in person is that, even if viewed straight on, the inferior screen still has some contrast problems. It seems to display more highlights on the digits of the clock than the good screen. I'm thinking it has something to do with HTC's recent switch to SLCD on multiple models. I'm thinking "SO" represents Sony while "SH" is the name of a display vendor in taiwan that makes mainly regular TFTs.
[myTouch 4G General] bobsbbq:
Wow sorry you are having trouble. You could also Go straight to HTC. There are good and bad advantages to this option. The good is they already recognize the issue with the LCD even though T-Mobile does not. You would most certainly get a good repair or replacement through HTC. The bad is you might have to send or take your device to the HTC Service center and wait for it. This option is available for 1 year. Call the HTC Warranty number and ask what you have to do. If they say they don't know about this problem direct them here and there is a post in this thread that was copied from a HTC email to a user about the screen issue.

I feel your pain and I'm surprised that T-Mobile is not taking care of it. Have you tried escalating it to the Retentions dept Supervisor or manager? It might be worth a try. Just say cancel then tell your problem and you are not happy with your phone. If they don't want to help then just politely ask to talk to their manager as this is the second time calling with no help and you want to talk to the manager.

Try to be calm and polite but firm on your position. From what I'm told they are supposed to do Warranty replacement even in the corp stores. I'm guessing using the screen as a issue, and they have not been made aware of is causing your problem. Everyone of my replacements the screen issue was a minor issue together with the major issue that they recognize.
[myTouch 4G General] h22aboi:
My experience...

Fortunately I've been very lucky that my first two came with really good screeens.

1st one: creaky button, very good screen; made in China.

2nd one: battery started to leak, very good screen; made in Taiwan.

3rd one: I think it's a keeper. Good screen, no creaky buttons, FFC is off center however, and so is the camera if I look closely. Most people would probably never realize, but ppl on this board are OCD like me so I'm sure you would notice. I guess as they say "The absence of flaw in beauty is itself a flaw.." haha.. f$(k it, I'm keeping it.

Here are some pics for those interested....
[myTouch 4G General] ArcticWolf91:
Ah I hate all you people with good screens! :D

I didn't wanna have to do this, but I think its time we went public! I suggest each person affected by this write an email to Engadget, TmoNews, GIzmodo and any other tech blog! Maybe then with all the negative press T-Mobile will actually fess up and admit there is an issue. At the very least it would help those of us who are trying to get our phones replaced if we had an article from a credible third party to show the customer service representatives.
[myTouch 4G General] labrea:
Mine is washed out too..

and I have some issues with it,

GPS does not work at all, never worked since I bought it, it says waiting for location, that's all.

i m not sure about ffc, how do I test it?

a question, I bought mine from craigslist.. it was brand new but no box.. i was wondering what if this phone stolen or etc, can I call t mobile customer service even i m not a t mobile customer (simple mobile) to I use warranty?
[myTouch 4G General] thiagomme:
Dang...I went to Costco to replace my inferior screen today also, but got another one with a bad screen. I'm in Orange County. Where is your Costco location please?

After trying Costco with no luck, I decided to try Tmobile...should be getting a new one in a couple of days.
[myTouch 4G General] suntex01:
Mine is in in Atlanta. Depending on the Costco, it might take a while before they restock. The Costco I go to, sell quite a few phones a day.
[myTouch 4G General] mikea3000:
So its now day 2 with my new "superior" screen replacement, and here are my observations:

-Screen is definitely better, but only when viewed at an angle. Head on it is more or less the same.

-battery life is considerably worse

-this may be unrealted to the screen issue, but the new superior screen device cant hold a data connection for crap. It must also be defective. The "H" symbol constantly flashes on and off and when it does stay on, the moment i make a call it drops data which means i cant browse and talk at the same time. After the call it cycles from G to E to H. Very annoying and my "inferior screen" device never did this.

So i am sending back the superior device in order to preserve better data stability and battery life.
[myTouch 4G General] daryllh:
Just got my better screen phone last night. I lucked out by getting one on my first try (for a replacement). Ran screen test...no dead pixels. FFC isn't centered but when I took my picture with it, I didn't have to hold the phone at an angle.

Taiwanese build but came with 2.2.1. The rubber on the bottom back got scuffed during shipping so that was my 1 gripe. Wait. My other gripe was that I have to buy another screen protector.

I'd post pics but I don't want to add to the already massive amounts of posted pictures.

I haven't noticed any bad battery yet. I've only had it going since 10pm last night. I'll keep an eye on the connection issues the above poster stated as well.

One thing I thought was funny is the little time it took me to unroot the return phone and root the new one. Seriously, less than 10 minutes whereas it took about an hour to learn and do the rooting on the first phone (using grankin's way).
[myTouch 4G General] zeno911:
I have done about all I can do, CS did suggest the HTC thing, but who really wants to wait that long for a phone. Its sad that there no way around this one yet. Store managers don't know 3g from 4g, lcd or slcd, they just know two words. "New Customers" and "Upgrade". If you have a problem with a device, they are little to no help. You call in, same story, no knows issue, $50 off msrp on any phone. I got shamboozled bottom line, Should of kept my nexus one and just waited until a phone with super powers came out.
[myTouch 4G General] bobsbbq:
What I would do is call them back up and tell them the replacement they sent had these problems and was not satisfactory and that you did not have these data issues even with your old one. They will likely send you another one. Just send the bad one back and keep your original one until they give you a good one.
[myTouch 4G General] corwest:
I just got a replacement for my bad screen phone and only had to go through the tmobile online chat. No store, phone calls, nothing. Got the phone and surprise! still bad display. Got back on chat and same process. Sending the "new phone" back and already have another on the way. Id try the chat online.
[myTouch 4G General] chrisjs81:
I would be very interested to hear how this turns out. So far we haven't gotten any official information yet, all we've heard is that some reps are aware that people are calling in about it. Someone on the T-Mobile forum supposedly got confirmation from HTC, but refuses follow up now.

I have the inferior screen and uneven bezel, but get good reception and the ffc is straight. I went to one of the corp stores for an exchange but the ones I saw there had the same poor screen and the bezels were actually worse.
[myTouch 4G General] corwest:
I would be too, I told the last cc rep i talked to about this too and how they should be checking their stock and contacting HTC. I got the "we will certainly do this for you and our customers" but we will see...
[myTouch 4G General] naturalista:
Guess I was hasty in calling this phone perfect... smh... I am having the EXACT same issues with this "superior" screen device that mikea3000 is having! I noticed the differences right away since I never had the problems with my previous phones - I'm dropping calls in places where I have never dropped calls before. I'm bouncing from H to E to no signal. I find myself jumping on WiFi as soon as I am home and I didn't do that before either. I noticed a slight improvement in the speeds after a day or so, but then when I talked to T-mo, they wanted me to try a factory reset... and everything returned right back to when I first got it out of the box.... nope, not going to work. I called T-mo this morning and I have a new phone coming.
[myTouch 4G General] eunkipark92:
just got my 3rd replacement...

taiwan ,no creaky , dead center ffc, came with 2.2.1....bad screen

they said they're gonna send it through ups express but got it today.

(ordered it yesterday)

Sigh

idk if i should just give up or a wait a bit...soon or later theyre gonna stop sending me replacement.

so i have 3 taiwanese build , washed out screen sitting on my desk.. should send 2 back..
[myTouch 4G General] jota164:
So I purchased a MT4G this month and it was one of the ones with the good screen, made in China and FFC was off centered and battery door was a little loose.

Well after a week of using it I noticed a dead pixel. Long story short, I just received my new MT4G.

Centered FFC with a good screen.

The differences I noticed with both of them, even though both screens were good, is that on the first one the whites were more of a cool kind of white. The greys were grey, blacks were black etc.

But on this 2nd one, the whites looked more white. Like a better white. The greys were a true grey and blacks looked better.

In the end I think that my second one has the better screen. The first one might seem brighter on the clock widget but all the colors were more on the cool side.

Happy with this one. :D
[myTouch 4G General] tw39515:
got my replacement today, its from tiwan havent checked out as im at work. but only came with phone no battery or door. hopefully its got the good screen. ill find out in an hour.
[myTouch 4G General] battousai622:
Talked to t-mobile chat and their sending me a new phone within a week. They are charging me $10.xx for shipping ($20 for overnight). I tried getting the fee waved but they wouldn't do it. I bought the phone used off craigslist, so i was surprised that i was able to get it replaced :D Hopefully they dont figure it out. Thanks xda
[myTouch 4G General] trifold:
Got my replacement red phone last Friday, and sent my old one back today. Great screen, the SO-LCD, China-made, ffc fairly off-center but still functional. Guess I got lucky. I will honestly say that looking at the phone dead-on center, I really don't see THAT big a difference...of course at any sort of angle, the difference is remarkable, so anybody left with the bad screens I would definitely say it's worth it to keep trying for a replacement.

Anyways, thanks to everyone in this topic for bringing this to everyone's attention. I never would have realized there was a difference otherwise.
[myTouch 4G General] tw39515:
well it was shipped with 2.2 on it looks like another bad screen from taiwan.
[myTouch 4G General] mbernusg:
cm6.2 seems to have improved the **** out of my screen.. also the rendering calbration is another bonus feature that fixes any issues at all i had before hand.. i think you should try it
[myTouch 4G General] jota164:
This was 2 hours ago...

2 hours later, now, The bottom piece under the buttons feels freaking loose. I can press it with my finger and it clicks.

2nd replacement and I'm already fed up with this ****. :mad:

Let me call TMo AGAIN !!
[myTouch 4G General] battousai622:
that sucks, i wonder if its even worth the hassle for the better screen. The only reason im replacing mine is cuz i got a zagg case applied and it screwed up the pixles on my screen
[myTouch 4G General] chrisjs81:
Might want to give it a day or two. I have the crappy screen and the bottom clicks on mine too but its gotten much better than it was. Used to creak at any touch, even of the keys, but now I have to specifically push the middle of the lower bezel. Its not bad now.

Considering the production inconsistencies of these, straight ffc + good screen might be a win. How's the metal bezel? Is it raised on the left side but not the right?
[myTouch 4G General] chrisjs81:
Have you confirmed the data is unreliable? I ask only because the data is fine on mine but that indicator is occasionally wrong. I've ben able to get 4 mbps on speedtest with the phone telling me it was on gprs or edge, which is obviously wrong.
[myTouch 4G General] ArcticWolf91:
What did you tell them the reason was for wanting a replacement?
[myTouch 4G General] jota164:
Well spending $450 on a phone is a lot of money. Any problems I'll just keep returning it back lol. I would have kept the other one but that dead pixel was a killer. Once I noticed it, my eyes locked on it every time I looked at the screen lol. Just like this, once it started clicking while I pressed the buttons, it annoyed me.

The metal bezel is fine. Where the speaker/camera/flash piece is at, it has a little gap from that piece towards the top piece. A babys finger nail can go through it. I noticed it when I was looking at both of them side by side.

It didn't bother me because maybe it being a little lower held the battery door shut better, as the other one had some play to it which was annoying when holding the phone.

But the good thing is, is I just got off the phone with TMo and they'll be sending me a new phone within 2-3 business days. So I'll just wait and see if that one is good.

Hopefully it is, if not its going right back. If I have to deal with another one I'll just most likely get a refund and find another phone....:mad:
[myTouch 4G General] tw39515:
i got off the phone with tmo they told me to go to store to do the exchange and made notes in my account. i said theyll do it even though im out of the 30 days, she replied yes. i get to the store me and the manager look at a display phone and she says oh i can see the difference. then she like theres nothing wrong with your screen even though there different. she refused to do the exchange and was very rude along with another tmo employee. called retentions and they said the store i was at could do the exchange but couldnt overide the managers desicion. the lady in retentions offered to send me a new one express and waived the fee. she gave me some bull about contacting htc, come on htc and tmobile step up recognize this is an issue. i feel i might have to cancel my service over this one.
[myTouch 4G General] bobsbbq:
Very good and glad the thread and many others here all working together have helped you.
[myTouch 4G General] bobsbbq:
What app or how do you run a screen test?
[myTouch 4G General] tw39515:
search the market for dead pixel. theres like 3 free ones that change the screen diff colors to test all the pixels.

dead pixel test

dead pixel detect

pixel fixer
[myTouch 4G General] kirkcody:
screen

@bobsbbq hey I just posted in the other theard Taiwan vs China could you plz take a look and tell me if mines is bad or good...it looks good to me....THANKS.
[myTouch 4G General] Singlespeed:
I am in the same boat, I even talked to customer retention and no luck. He said he had the phone and knows of a bunch of others that have it too and none of then have a issue. He could not believe that I wanted to cancel my service over a bad screen. He said if I want a perfect screen to try a Samsung galaxy S phone. I'll be heading out tomorrow to Verizon to see what kind of deal I can get.
[myTouch 4G General] tw39515:
im gonna give em a chance to make it right even the manager saw it. if not byebye tmo.

still havent paid my credit card for the phone and prob wont have 2 devices in hand and a third one on the way. good luck collections and hello craigslist.
[myTouch 4G General] Singlespeed:
Well I paid with my debit card so I will need to return them. Plus I have another line that is not up for renewal until the summer so there will be an ETF on that line. But the good news is the Verizon retailer I talked to on Monday was willing to just about anything for me to bring my three lines over, even paying some of the ETF.
[myTouch 4G General] bobsbbq:
Verizon does not have any 4G phones. Although I suspect they will in the next 3 months.

Another thing to remember is Verizon does not use a SIM card so if you are traveling to other countries were you wish to use another SIM card you are out of luck.

About the best on verizon now is the Droid Incredible.
[myTouch 4G General] m3ng:
Hey where did u get ur case??
[myTouch 4G General] bobsbbq:
It is the standard T-Mobile Gel case I believe. At least it looks like the one I have.
[myTouch 4G General] Singlespeed:
Yeah, I know all that and the Incredible was/is the one I have in mind. I am just fed up with tmobile people saying they see it compared to my wife's phone. Then they think my wife's phone is the one that is bad, not mine cause the display one and some of the employee's look just like mine.

The wife just wants to be done with it and is talking about giving me hers, just so we don't have to switch carriers and go for the Fascinate, but we will lose our BOGO if we do.

This just sucks, I almost wish I did not sell our iphones.
[myTouch 4G General] tw39515:
hey bob i emailed paul over engaget to see if he would do an article on this post, has any one else done this? he did the review of the mytouch4g.
[myTouch 4G General] bobsbbq:
I have sent them 2 request but nothing so far. I know a few other people have also.
[myTouch 4G General] tw39515:
should we start a post for that to get people to email them?