yashsingh1/xdaforums huggingface dataset:
[Optimus One, P500, V General] krige:
I have brought the phone to an LG point. It was the first time they saw an Optimus One. They were skeptic LG would have accepted this problem as compliant with the service covered by the warranty but they took it anyway.

I also told them about another problem I have noticed: when I connect the phone both to a charger or computer through the USB cable, and the audio line out to a pair of speakers (specifically with those of a car stereo), an annoying buzzing sound is produced, like some sort of interference.

The most disappointing thing is that they told me it will take at least 20 days to have it back!!! :-(((
[Optimus One, P500, V General] violentgoomba:
That's a long time! Would they have taken it if your only complaint was the dust under the screen? I wonder...

I think it's time to send LG an email. I know they probably will just ignore complaints knowing how companies do business here in PH but maybe it'll get through to someone
[Optimus One, P500, V General] leonlmf:
dont have the problem yet. hope never happen to me
[Optimus One, P500, V General] Sigma47:
US custy with the dusty

Yeah I got a couple flecks in there too. I think they get in through the speaker. seems like the speaker screen isn't perfectly flush with the touch screen. Right now it isn't an issue but I have only had it for a month so we'll see what happens I am definitely conscious of where I stash it now though...I am going to take the air compressor to it at some point and see if I can at least blow the stuff to the fringes of the screen.
[Optimus One, P500, V General] violentgoomba:
Was at the LG Service Center/Store this afternoon asking them to clean it or replace it. One of the sales people was a total jackass and told me that the phone was not made to be "dust proof", hence the dust. I told him that when one buys a cellphone, one does not expect the LCD to be littered with dust over time because it's just not a "feature" that comes with any cellphone, period. He didn't argue after that but he went on to say that if I wanted the screen wiped, it would cost me 500 Php (around 11 USD), but they won't be able to guarantee that the dust won't come back. I left.

About an hour later I came back to see if I can maybe convince them to replace it. There was already a different sales person in charge and he told me that the P500 dust is a known issue but that there's nothing LG can do about it. He also showed me his own P500 and it too had dust under the screen. He said that two of his colleagues who own the same model have the dust issue too. People who own the device have already come to their establishment too but they have failed to give them any kind of solution. I think it's outrageous that LG is just ignoring this.
[Optimus One, P500, V General] masteryx:
One month after I bought the phone I observed a tiny dust spec in the upper left corner. Another month passed since, and no other particles came to keep him company, fortunately. I do my best to keep my pockets clean and dust free and once a week I wipe the phone clean with a soft cloth and sanitary alcohol. This is a good practice regardless of the dust under screen problem, since the mobile phone tends to host more bacteria than a toilet seat, according to some tests.
[Optimus One, P500, V General] raphy3:
Sad to say mine is an optimus V and it is also getting dusty under the screen. So people are saying that LG won't cover this under warranty? If not I may try and open it and blow it myself. Is there a consensus as to where it's getting in from?
[Optimus One, P500, V General] krige:
From USB port.
[Optimus One, P500, V General] Jaylapeno:
It would depend where the dust is? Some reported it to be on the top, others have said its from the bottom of the screen. Chances are there are more than a single location that is causing this particular problem.
[Optimus One, P500, V General] raphy3:
Ugh even worse. Mine is the lower left, for now. A couple new specs showed up in that vicinity today.
[Optimus One, P500, V General] violentgoomba:
On ours, there is a buildup of dust on the bottom right hand side of the screen and a couple of specks in the middle. it's extremely irritating. I'm waiting for someone to disassemble their unit and post a guide so I can clean it myself. More importantly, to find out which points have to be sealed to prevent the dust from coming back ever.
[Optimus One, P500, V General] raphy3:
My plan is to take it apart and blow out the dust, then seal the edges of the glass screen to the lcd screen using either very thin tape or very carefully with a very light coat of epoxy. I'm waiting till the problem gets worse to make that kind of risk worth it.
[Optimus One, P500, V General] arczangel:
Please post, on how , to open and disasemble the unit.
[Optimus One, P500, V General] whatsthat:
A lot of people in Vietnam have the same problem. That caused by big gap between the control buttons and the housing.
[Optimus One, P500, V General] krige:
I had it back today: screen cleaned and software updated. Only 11 days, not bad! :)
[Optimus One, P500, V General] Loosenuts:
It seems every phone I've owned made in korea has had this problem, my nokia E71x came with dust from factory, my htc cdma hero built up dust gradually over a year, both in the lower left corner. Has any had this issue with sprint's LG optimus?
[Optimus One, P500, V General] violentgoomba:
I emailed LG PH a few days ago and they called me the next day asking me to bring the unit to one of their service centers. Although the support person I talked to didn't guarantee that it'll be covered by the warranty she told me to bring it over so a technician can look at it. So we brought it over and they took it in and asked us to claim it after two days and also said that it's free of charge.

When we got it back it was dust free and they said that the dust goes through the keypads and they sealed it with some adhesive so it won't happen again.

Problem solved, boyfriend is happy. Fingers crossed.

I suggest taking your units to your local service centers to avoid voiding your warranty if you go the DIY route.

And it's nice to know that LG cares.
[Optimus One, P500, V General] Zecanilis:
Ok. My experience:

I've succesfully disasembled my P500.

I din't had many dust, but for me a litle it's too much.

This is how it went:

1 - Removed back cover and battery

2 - Unscrewed the 6 screws

3 - With a plastic stick i've removed the front cover (with the motherboard attached).

This part is very dificult and tricky. You have to be very patient, and use a litle more force on the upper and on the bottom of the device.

4 - Removed the LCD conector (It's a square connector on the midle right of the device)

5 - Unscrewed the 2 screws on the usb conector

6 - Pushed the mother board and there it was the lcd

7 - Cleaned the LCD and all the dust on the device

8 - After mount the LCD again putted a litle of adhesive tape in the bottom of the screen to try to seal the dust (saw on the internet)

9 - Mounted everyhing

Another trycky part is mount the front cover again. I've started by the usb conector side and then had to use a litle force on the top.

At the end : I've removed 95% of the dust. The other 5% it's the one that entered when i was doing this things! :D

I don't have pictures sorry!

Cheers
[Optimus One, P500, V General] arczangel:
oh our dear moderator! hope you have had somebody to get pictures while you are working! we've missed it!
[Optimus One, P500, V General] Zecanilis:
I don't have pictures sorry. But i can't say it's hard to do it!

Any doubts just ask!

Cheers
[Optimus One, P500, V General] Tasssadar:
Where did you saw it?
[Optimus One, P500, V General] valent|n0:
I hope someone will have the time to create a picture tutorial step by step how to take O1 to clean the dust :)
[Optimus One, P500, V General] emzi_bih:
Here is the solution folks! Watch the instruction video.

Took the time to help yous who have the same problem i had.

youtube.com/watch?v=EuwPBj1YqnY
[Optimus One, P500, V General] harrygrifyndor:
Please let me know where did u apply the tape and if its blocking the dust from entering... thank you...
[Optimus One, P500, V General] Zecanilis:
Has i said. On the booton of the LCD screen.

Between the buttons and the LCD.

Cheers
[Optimus One, P500, V General] sinax09:
Romania, Vodafone, no dust
[Optimus One, P500, V General] MarcosCZ:
Here is good dissemble video for screen cleaning:

Its on youtube and ID is EuwPBj1YqnY

Sorry for not posting the exact link, i cant do that until having some posts (atispam protection)
[Optimus One, P500, V General] Kent_Davis:
I don't understand how this is possible. Wow I would never be brave enough to do this I don't think. I would be too scared
[Optimus One, P500, V General] violentgoomba:
I've gotten a few messages asking me where to email LG Philippines and where to take their O1s for servicing.

LG's email(PH):

http://www.lg.com/ph/support/contact/support-message.jsp?countryCd=ph

I took the unit to LG Megamall, Cyberzone 3rd floor. Bring your receipt and warranty card.
[Optimus One, P500, V General] f1d0:
Dust in LG P500 - is it dust?

Hi all,

I have LG OO for about three months, and this week, I have found some dust under screen... I dont know how to prevent it, but I dont think it is dust, I think that theese are pieces of laminat from the electronic board inside... the burrs... (this word is from dictionary, so thats why I wrote description first :D) I work in company which is producing electronic boards, and its one of the highest quality demands... But it also can be a dust, and as far as I know, it comes mostly from bottom right corner, and this happens all over the world... I dont want another phone, and I have made several modifications (cyanogenmod :D), so I will probably disassemble it and clean it myself...
[Optimus One, P500, V General] f1d0:
repair...

All right, I have disassemled the phone, cleaned it, and put back together... Now its clean, lets see for how long... :confused:
[Optimus One, P500, V General] abccccc:
the LG service centre here told me that LG has ordered all affected handsets to have their front panels replaced (with a supposedly rectified one),so i got it done...and so far,no dust..atleast apart form the few particles that got in while he was changing it! :D
[Optimus One, P500, V General] patil.ketan:
@abccccc where are you from?

I am in Pune, India and am really annoyed by t his problem, i am taking my phone to the service center this weekend.
[Optimus One, P500, V General] nac5000:
I red there was something about some sealing stickers not present on some countries and if you send it to LG service they clean the screen and adds it.

I bought a mexican version yesterday I pray this didnt happen to me...
[Optimus One, P500, V General] abccccc:
New Delhi.
[Optimus One, P500, V General] patil.ketan:
Did they call you or you had to take the phone to the service center?
[Optimus One, P500, V General] rforums:
@abccccc: How long did they take to service the phone?
[Optimus One, P500, V General] abccccc:
@rforums : tooka about 15 mintues...i supervised the whole procedure.

@patil : i noticed the dust,read up on it on xda,and then went to the service centre myself.
[Optimus One, P500, V General] r291:
@abccccc:

Hmm. I'll do that then. Is your phone rooted by any chance?

I'm running CM7 and have most certainly voided my warranty.
[Optimus One, P500, V General] nikhil4186:
crap I dont have any service center nearby. missed a chance to go to the service center when I was in pune and didn't know about the dust problem when I was in delhi. my luck is so screwed up.
[Optimus One, P500, V General] r291:
There are a few service centers in Bangalore.

go to lgmobiles.com
[Optimus One, P500, V General] nikhil4186:
no problem, looked it up and found one real close to my place. gonna go there tomorrow. hope I get this problem solved. hope the shop actually exists. websites on india dont seem to update regularly.
[Optimus One, P500, V General] abccccc:
@r291 ; yeah my phone was rooted,but to be sure i flashed the stock firmware KDZ.

In hindsight,i should'nt have,he seemed least interested in checking the software on the device..woulda saved me a couple of hours :P
[Optimus One, P500, V General] nikhil4186:
Just came back from the service center. Two females were there and they said they didn't see any dust and started giving me crap that I should not opt to get it opened since its a new set and what not. I, however, resorted to ask her to call her superior (on the phone) and talked with him directly and he already knew about the dust problem.

Apparently there is something called as a "gaskit" that is supposed to be fixed/fitted inside the phone to prevent dust from going under the screen and I will have to wait till next thursday till they get the "gaskit".

I was also told that it would only take about 15 minutes to get the job done.

So, I would recommend anyone who has this problem to take their phone to the service center and get your problem solved.
[Optimus One, P500, V General] ccdreadcc:
its probably a gasket
[Optimus One, P500, V General] Tasssadar:
I cleaned it up for myself yesterday and made some photos: http://valhalla-team.com/fotky_telefon/

You can see how close are buttons to display here: http://valhalla-team.com/fotky_telefon/IMG_0074.JPG
[Optimus One, P500, V General] bioan:
Still no dust inside.
[Optimus One, P500, V General] nikhil4186:
so it really has to be opened up completely!
[Optimus One, P500, V General] ideaguy9:
Can anyone tell me if this problem is corrected in new stock.....am planning to buy one...and the seller has Jan-2011 stock...is it ok to buy??
[Optimus One, P500, V General] nikhil4186:
buy the model which has sd card slot at the bottom left corner of the phone and not the one with sd card slot right next to camera lens.
[Optimus One, P500, V General] ideaguy9:
How do i verify that...the sellers dont let u open and see...is there any particular date after which the phone was redesigned...so that i can know from the date of manufacture...
[Optimus One, P500, V General] nikhil4186:
my phone is of 2010 make. get a model made in 2011.

also the newer model has a new bigger box having silver cover.

older box is black and small.
[Optimus One, P500, V General] asserp:
how to

If somebody still need more photo guides :

russianforester(dot)livejournal(dot)com/1426(dot)html#cutid1

Ignore the foreign language. But pictures are HQ and also have some red arrows which show you where you should pay attention.
[Optimus One, P500, V General] miteshlakhwani:
Me too geting the same problem going to visit service center ...:-(
[Optimus One, P500, V General] pioneerf2:
Is this the box??

I have just ordered one . After reading your post I am a little bit confused , I never saw a different placement of the micro sd slot on various reviews. As the Optimus one come in many variants are you sure it was not some another version?

I am attaching a pic of the box I found on the net(This is an Indian version), so you can compare it with yours.
[Optimus One, P500, V General] nikhil4186:
I got used to of the dust, I haven't gone to the service center even though they said they will fix it in 15 minutes. yousee the dust only under the sun.

oh and that is the older box. newer box is bigger and has different graphics, also silver in color.
[Optimus One, P500, V General] baozhu:
Can anybody tell me what tools I need to dissemble my phone?? I think I need Torx/Torq T5 screwdriver??
[Optimus One, P500, V General] ilarrain:
5 months of use, older version (inner SD slot), and no dust under screen so far. Not particularly caring. Never used a sleeve or a cover protector.
[Optimus One, P500, V General] FnH84:
My silver model actually has that dust under the screen now.. The repair center is far away but will take it there at one point.
[Optimus One, P500, V General] mprou:
I was reading this thread yesterday and thinking "hmm guess i'm lucky, no such issues with my O1 :D " but i noticed today the left bottom corner of my screen under bright sun and i'm not that lucky afterall:p I hope greek customer servive wont bust my balls and get it done quickly
[Optimus One, P500, V General] nk_blu:
You need a small sized "+" (Philips?) screw driver. The screws you see when you remove the battery cover is the size you'll be dealing with. You also should use a case opening/prying tool.

This video shows you how to disassemble the P500.

After I cleaned my screen, I covered the gaps between the LCD and the housing with thin strips of scotch tape to prevent dust getting back in. Once you examine your disassembled phone, you'll notice where the dust is entering your phone.
[Optimus One, P500, V General] ideaidea:
Any charges for cleaning ? or under warrenty?
[Optimus One, P500, V General] baozhu:
Good info, throwing a thanks your way. alright checked my dads tool box but it had only a few phillips and they were to big for the screws so checked the local shops and found a set for $20, yeah right buddy so I just ordered a set for $6 from ebay.

Will update how I go towards the end of the week.
[Optimus One, P500, V General] ppascuzz:
I had a speck of dust since I got the phone but lately I can't seem to find it anymore, i guess it shifted? :)
[Optimus One, P500, V General] nikhil4186:
I think it can, there is no glue in there.
[Optimus One, P500, V General] FnH84:
Exactly the same happened here.. lol I was like "Dust? What dust? I don't have any dust.... OH! OH!! OHHH!! Gotta take this to the repair center!" :D
[Optimus One, P500, V General] Jaani:
Hi mate i m from Kolkata,can u upload any pictures of the new designed set & the new box????Here i saw only the small black box with ozone offer...thanxxx in advance...
[Optimus One, P500, V General] nikhil4186:
thewheat.files.wordpress.com/2010/12/lg-p500-optimus-one-with-box.jpg

www.a2zphones.co.uk/wp-content/uploads/2011/04/lg-p500-optimus-al.jpg

thewheat.files.wordpress.com/2010/12/lg-p500-optimus-one-with-box.jpg%3Fw%3D500

image code is not working. copy paste both the links in address bar
[Optimus One, P500, V General] pachuau86:
I noticed the dust after reading this thread... so if you dont want dust under ur screen, then dont read it... :D just kidding

i emailed LG india and they said to take it to the service centre. After taking it there, they said they would clean it and fix it so dust will not enter again. (Mine is the first p500 in my city Aizawl :D but also that means no experienced technician???? )

Since that was almost closing time for the centre, they gave me another phone to use, a cheap LG flip phone. They kept it overnight, told me to pick it up the day after.

When i went there, they said they sent it to the branch centre (Silchar, which takes a day to reach) for updating the software cause it was stuck at LG logo on bootup, and they dont have the update here. (Agggrhh... i used void #echo and i took out the memory card so of course it wont start, but i dont want to tell them that i had changed the ROM less it voids warranty) I explained to the technician that i installed some "special" software on my memory card and that it will not start without my memory card, heh.

Still waiting for it to return with my fingers crossed. Hope they dont screw it up.

EDIT:

Finally got my phone back, everything intact, dust free (perhaps some dust that the tech left in there??) And he said that he sealed it to prevent dust from entering again. The staff were very friendly and polite, i got a call later from the branch manager asking if i was satisfied. I think LG customer service is very good now.
[Optimus One, P500, V General] Jaani:
@nikhil

where r u from???is that new model is for India or available in India???do u know the manu..date & the problem fixed in the new model???hope i am not disturbing u...:)
[Optimus One, P500, V General] Vivasanti:
I have owned the OLD model for 3 mnths and have NO DUST
[Optimus One, P500, V General] lostcup.mj:
I don't have the same issue but my friend has.
[Optimus One, P500, V General] nikhil4186:
I'm from udupi, a place near bangalore. that model is very much available in india.

since none of the members have confirmed that they got the phone in the new box, I can't say whether lg has fixed the problem or not.

you are not disturbing me, forums are like facebook for me.
[Optimus One, P500, V General] Grievous23:
I think its more a luck thing... I have had the phone for 2 months now, I cant see any dust on it... or maybe my love for it blinds me? hehe
[Optimus One, P500, V General] nikhil4186:
or maybe you haven't checked under direct sunlight.
[Optimus One, P500, V General] Jaani:
Thanxxx mate i really appreciate your help..i am old a symbian user & quite a newbie in the android world..just getting things like rooting,installing custom rom etc...your help be needed in future...:)
[Optimus One, P500, V General] victortangocharlie:
For information about rooting, installing custom recovery, rom etc, read this thread- [HOWTO] Rooting, Installing -Android SDK, Custom Recovery, Custom ROM's

http://xdaforums.com/showthread.php?t=1007244
[Optimus One, P500, V General] GaganPla:
me 2 but my phone is 6 months old now...just 2 weeks ago i noticed this problem under left corner of screen...
[Optimus One, P500, V General] nikhil4186:
my phone will be 4 months old in a few days. I'll go to the service center tomorrow and if y hey still dont have the seal for the screen,, I'm gonna start emailing lg.
[Optimus One, P500, V General] mtmerrick:
Huh. Never had this issue, and my phone is several months old. Maybe I just can't see it because of the screen protector.
[Optimus One, P500, V General] Jaani:
Hey guys anybody got the new design model of O1???If yes,Plzzzz give your feedback on the topic here...
[Optimus One, P500, V General] :
Stupid dust under my screen :(
[Optimus One, P500, V General] zero47:
Yeah this is really annoying....!!!!!!!

ive got one right in the middle but its tiny and it dont disturbs me a lot....

but if its gonna increase ill contact the service centre....

and i suggest every one to go for service centre for dis prob,,

dont open ur device without any experts advice maybe u'll insert more dirt then before......
[Optimus One, P500, V General] nikhil4186:
if its gonna increase? it will increase. and mostly in the bottom portion of the screen near the buttons, cause thats where the dust enters the screen.
[Optimus One, P500, V General] Jaani:
how old is your phone mate???:)
[Optimus One, P500, V General] s0ul74k3r:
I almost didnt buy this phone because of this dust issue, but in the end I did and i have it since a week now, the screen is very clear, NO dust issue,, it came in the old black box and it is an old model with sd card at the back.

New Delhi, India
[Optimus One, P500, V General] masteryx:
Dust doesn't get inside so fast. It took a month before I saw the first specs of dust in my phone. But if you use a pouch, chances are it will remain clean.
[Optimus One, P500, V General] holymolys:
i disassembled mine and blew out the dust... put a piece of tape near the bottom around the screen/cover gap... if the dust gets in from the buttons then this would stop them... not 100% sure on that tho lol, might have left a few specs in there while i was cleaning it or theres another leak somewhere, its impossible to see without knowing its there first... its only about a 10 minute job and pretty easy compared to the other phones i've disassembled in the past, probably wont open it up again til more dust gets in
[Optimus One, P500, V General] AngryWolf80:
Mine phone is two weeks old and produced in 03.2011

Noticed one dust piece in left bottom corner. Not so big, but looks like dead pixel. Annoying :mad: If where be more dust - I go to service...