yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] ArcticWolf91:
You got a hi def screen? Wow is it 720P or 1080P? Please do tell!
[myTouch 4G General] mecheng:
Good one ArcticDouche. You are so awesome. Pat yourself on the back, then eat a diK.
[myTouch 4G General] jota164:
Yeap, exactly the same problem on both of them. The 3rd being a little more annoying than the 2nd. Hopefully this next one doesn't have that problem.

If the screen is fine and bezel but the FFC and/or battery door isn't perfect I'd still keep it. I don't use the FFC like that and I'll have a case on the phone.

The first one I bought had an off centered FFC and loose battery door and it didn't bother me. Once I found that dead pixel I said forget about it.

Also, to anyone wondering about their loose battery door, read this.

On my first phone it had a loose battery cover. When I received my 2nd and 3rd replacements I noticed both of those had tight covers and had a gap between the surrounding black bezel piece and the flash/cam/speaker piece.

Heres a pic for reference. The white circled part shows where the gap was on both phones with tight covers.

Just wondering if anyone has something similar like that on their phones with tight battery doors ?
[myTouch 4G General] Mrdaviso:
I've had 2 tight ones and 1 loose one. All were white and a single battery cover was used on all 3 phones, so it wasnt the covers.
[myTouch 4G General] Mrdaviso:
+1
[myTouch 4G General] ArcticWolf91:
Sheez it was a joke! Lighten up! :D
[myTouch 4G General] jrlatta:
affirmative, my girlfriend did happen to get a "good" taiwan plum colored one from calling tmobile and telling them hers had a big difference in color to mine though. the guy said that several other people had called and had similar problems so i guess its becoming a known issue it just depends on which rep. you get. it did help that we took a good one and a bad one to the tmobile store and the girl noted it on her account that there were noticable differences in the two phones and that she wasnt gonna swap them out because she didnt want her to get charged for a phone because without a good one to compare it with you wouldnt really know the difference and when she called customer service the person who she talked to seen the note and they overnighted her a new one. it came in a white box with no battery sd card or battery cover
[myTouch 4G General] Spoolin SE R:
Well i had my MT4G for 3 weeks and browsing these forums learned about the screen issues. Didn't let it bother me till today so i went back down to the store and swapped it out.. Asked them for one that was made in china.

My old one did not come with 2.2.1 and was Taiwan. FFC was not centered, Bad Display, light shined thru barely under buttons, and it started to click when pressing below the trackpad.

This new on is China. Came with 2.2.1. FFC is centered, No lights under buttons. Good Screen (which is amazing compared to the other!) but it DOES click worse than my other one under the trackpad. Figure i will deal with it for awhile. If it becomes an issue i will swap it again!

Both Black
[myTouch 4G General] jota164:
Ive been through 2 with the clicking noise under the trackpad. It gets very annoying after a while.
[myTouch 4G General] marinergreg:
Happy New year all! Finally got a perfect phone for my wifes after 3 attempts with the loyalty department. First one bad screen, Second one loose and squeaking under the buttons, third one they sent us a 3g slide. If anyone is on the fence please don't hold onto a substandard phone. Call and say cancel to get to the loyalty department. They will take care of you. My impression is that the new shipments all have the new screen now. But man the dreaded buttons. If you get one of these trust me you will know it.
[myTouch 4G General] chrisjs81:
Good. Have they sent you the complete retail package or the stripped white box? I have my second on its way via warranty exchange, the first had the inferior screen and a crooked ffc.
[myTouch 4G General] thiagomme:
Has anyone gotten a black mt4g on a white box shipped from Ft Worth, TX that had a good screen (SO) or was at least made in China? I have received 3 replacements all shipped from the same Ft Worth location. All had a bad SH made in Taiwan screen.

Sent from my HTC Glacier
[myTouch 4G General] bobsbbq:
I have had three from there all made in China all good screens.
[myTouch 4G General] marinergreg:
Since we were still in the 20 day remorse period you get new phones in the complete retail package. For me I would be very leary about warranty exchange right now because of all the returns they are getting. I would imagine since the screens are not a "known issue" they would just power up the returns see that everything works and ship it off to someone else.

I have got amazing results with saying cancel at the first prompt and working with the loyalty department. I have gotten a lot of so called rules waived. I personally would not accept anything less than a new phone for this screen issue just because I found out about it after the 20 days. This is not a warranty issue. They installed 2 different screens that are like night and day. You could not have been expected to know this. If you work with the loyalty department in a respectful but firm way I am positive they will go out of their way to make you whole. I have seen many reports in various forums of people reporting that they talked them into new phones for the screen after the 20 day period.

If you have a warranty replacement coming or have one already that has the inferior screen just call them and say you want a new phone not a used one. Even if it does not work out with a loyalty representative call them back and talk to another one, then ask for their manager. Seriously don't just be stuck with one of these. You don't want to be the last one with this screen. If you think it is to much trouble trust me you will not think that when you power up and see the better screen for the first time.

Just get up and call them!! NOW!!!!

Well maybe tomorrow since they are closed today.

DO IT TOMORROW!!!! At 6AM when they open!!!!!!!
[myTouch 4G General] chrisjs81:
I'll have to see what this replacement that's already on its way looks like then I'll try the retention route. Hopefully soon we'll have some sort of acknowledgment of this, keeping my fingers crossed for a tmonews story soon as someone earlier posted.

When I do finally get a good screen I think I'll have to drive to all the stores in my area and say "hey what's wrong with your display model compared to mine... You should look into that." Some others reported employees shocked at the difference.
[myTouch 4G General] NICEGYPT:
so by tomorrow or Monday i am going to get mine, i don't know the bad screen based on the phone color like the black or red or white or what, i read so many comment here with different situations.
[myTouch 4G General] NvMe218:
China vs Taiwan

I really don't think there is a difference on who makes the phone. My phone is made in Taiwan and I have no issues whatsoever. No squeeking, uncentered ffc, no washed out screen.

I saw a pretty interesting post on you tube that shows a better way to tell if you have a superior screen or not.

"The best way is to download Terminal Emulator from the Market. RESTART your device and run this command after you open the terminal emulator "dmesg" without quotes then enter. You will get a bunch of data just scroll back up to the top. and look around line 14-15 and you will see " tag_panel_parsing: panel type=2". panel type=1 is bad display, panel type=2 is a good display."

Havent seen a type 1 with a good display. Hope this helps.
[myTouch 4G General] chrisjs81:
You can't tell based on the color or country of manufacture. We are only trying to correlate these things along with other issues to see what's more likely, in the end it doesn't matter. All we want are the good screens. (Well, and no other defects...)
[myTouch 4G General] eunkipark92:
me:) i have black one that is made in taiwn with SO screen. FFC is off idc its a good screen with no dead pixel.

BTW Dont give up my first 3 replacements were bad too.

but my 4th one was the keeper;D
[myTouch 4G General] HTCMDA:
My thoughts on this are as follows:

The chances of you getting a good screen are very small, end of story.

I just looked at 2 different stores demo phones, and i purchased a MT4G, then took it back to a different store for the bad screen issue, and the replacement wasn't any different.

1st phone:

http://www.youtube.com/watch?v=vK72N955cM4

made in china

android 2.2

samsung sd

bad screen

2nd phone:

http://www.youtube.com/watch?v=PD3EnsCo5nc

made in taiwan

android 2.2.1

sandsisk sd

bad screen.

both phones were black.

I will try 1! more time maybe tomorrow or the next day to swap the phone out. but really the only issue is knowing that i've seen the differences via the pics that have been posted here. Had none of us ever seen them, nobody would care or even bother. However, the girl at the 2nd store did recognize the issue when presented with it. The guy who helped me at the 1st store was a F'n moron who was just happy to make a $500 sale. (yea i had to buy out right cuz i'm not on a contract) but really its not THAT big of a deal unless you actually have a "good screen" MT4g to compare too in person. not to mention you'll probably have to replace your phone obviously a minimum of 3+ times.

so the whole "made in china" vs "made in taiwan" is complete BS. I just had both and both were bad. so it doesn't matter which you get. 90% chance ur gettin a bad screen.
[myTouch 4G General] bobsbbq:
Very sorry to here your having a bad time getting a good one. You are correct in there is no exact science to getting a good one. There are good and bad from both manufacturing countries.

Now having said the above I can tell you in local retail stores it may take longer for them to refresh there stock depending on the location and how much the local warehouse is moving stock.

If you are going to try another store Ask for one made in China. And ask to see the box before they cut the seal. I would also try a different store and ask for one from there newest stock. If you read my other thread there is a higher percentage of China devices having the good screen, at least right now.

Also there seem to be almost everyone now receiving good screens from warranty replacements from T-Mobile customer service.

Don't give up, you will thank yourself when you get the good screen. :D
[myTouch 4G General] HTCMDA:
well when i go back i'll try a white or red one this next time. because the 2 black ones haven't made the cut :)

OR i'll just see how true the phrase "the 3rd time's a charm" really is..and try another black. but if the 3rd one i get, is another made from china and it washes out too. i'm just not gonna bother cuz really i don't wanna personally go back and forth to stores swapping out playing good screen lotto. but pls cross your fingers for me
[myTouch 4G General] thiagomme:
Oh boy...how can I be that unlucky?
[myTouch 4G General] bobsbbq:
New multiple choice poll opened.

I have updated the first post with the dmesg method of determining the LCD type which does not require root.

There is also a new multiple choice poll thread with many different options and different location to hopefully help others on which way or the best way to improve there odds in getting a new device replacement with a good screen. You can select all options that have applied to you.

Please take a moment to vote in this poll.

http://xdaforums.com/showthread.php?t=895427
[myTouch 4G General] chrisjs81:
I noticed the grays are a bit odd on my bad screen so I tried the "screen test" app from the market and on the gray gradient screen (11th test or so) many of the bars are greenish or reddish. Does the better screen render grays better? Anyone try this app on their better screen?
[myTouch 4G General] NICEGYPT:
By looking at the votes the chance is 50/50, I just came from the store and they don't know anything about the screen issue, I showed them the video and all what I heard from them is WOW, but in the vote the white model looks ok and have big chance to get the good screen
[myTouch 4G General] HTCMDA:
Ok 3rd phone was taiwan bad screen, but i managed to make the tango app freak out and make the whole screen flicker, and so they gave me a 4th one, where i specified "made in china" and she said they all say taiwan i don't think they are made in china. and i asked her to just humor me and look at them...

she was shocked to see red/white made in china and the black ones they had taiwan.

so i got a red one made in china (my 4th mytouch in 24hrs) and it does not have a bright vibrant screen. so idc what you all say, i feel my point is proven that the chances of getting a "good screen" are like 1% or less.

3rd time was not a charm, 4th time was a let down.

i'll consider trying a 5th but i know the girl is NOT happy seeing me so i'll wait a few days and go to a different store OR just call customer care. but my worries are that since i shelled out $500 for the phone i'll get a refurbished one and not a brand new one.

EDIT: 4th phone that is red and made in china, came with 2.2.1 on it. out of the box
[myTouch 4G General] bobsbbq:
Did you try to find the LCD type using the method I just posted on the OP it will tell you for sure what you have. Try it. If it is Panel type=1 it is a bad one. Just go to a different store tomorrow and say I just got this phone yesterday and I'm having xxx problem with it. It's up to you if you want to continue on using the screen as the reason for returning as you said they don't recognize it as a problem as they do with other known problems like intermittent signal loss etc. And keep asking for a Made in China.

EDIT: Don't worry about the phones from customer service they are all new phones right now. I was told this by T-Mobile and HTC. They said the phone is to new and right now they are sending out only new phones. They will not come packaged in a retail box but I have had 3 of them and they were all new.
[myTouch 4G General] xalucardx:
I got mine almost 2 months ago , notice the screen looks witheish and colors looks inferior to my G2, could I get a replacement for it ?
[myTouch 4G General] chrisjs81:
Follow the directions in this thread to see which screen you have. The MT4G screen is *not* the same as the G2 screen, so just comparing the two isn't fair.
[myTouch 4G General] chrisokaly:
anyone know if t-mobile ships out of anywhere OTHER than ft worth? I've sent for 2 replacements and both have shipped form there, both bad screens, one clicky buttons. anyone get a replacement sent from anywhere else, and was it a good one?
[myTouch 4G General] thiagomme:
I have received 4 black replacement ones. All from Ft Worth with a bad screen.

Sent from my HTC Glacier
[myTouch 4G General] HTCMDA:
i installed terminal on the one i have now. and restarted the phone(with fast boot off). and when i type dmesg or whatever the command is, it says access denied.

don't have to be rooted correct?

nm i restarted a few more times. but i got it now. Type 1 but hey i already knew that lol
[myTouch 4G General] The_F_Word:
I got my first replacement and immediately I saw that it was made In Taiwan and I was like nooooo lol. But when I turn it on. Even the mytouch startup screen had a huge difference from the washed up screen simply because tilting the phone all the way made no difference in color or appearance.... ( have the white mytouch).

Also to see if the screen is good get the stock widget #3 from your stock clock widgets and tilt it all the way. IF IT DOESN'T CHANGE WHEN TILTED ALL THE WAY then chances are you have the better screens..

I haven't found out if I have a Sharp screen or Sony, but as long the colors don't change and doesn't wash away like my first mytouch 4g, I'm good...lol

WHAT HELP ME OUT THE MOST WAS....... praying, Yeh believe it or not I prayed hard on this subject lol. But god is an amazing god! So maybe,just maybe that might work for you guys who been changing mytouches like toilet paper rolls. Well god bless and happy new years
[myTouch 4G General] s10shane:
i have the white mytouch 4g made from china and i got the bad screen. it said screen 1. so i just called tmobile and they are sending me another white one and i will see if its the good one or not. hopefully its the good one. but all the phones that i know of come from fort worth texas. i always noticed that it said that when i returned phones to them.
[myTouch 4G General] Master906:
Do I have a good display. It is from Sharp
[myTouch 4G General] ArcticWolf91:
You have the bad one.
[myTouch 4G General] Mistic99:
Just got my replacement (delayed almost a week because of the snow storm in NYC) and it's from Taiwan, 2.2.1, centered ffc and superior display. First try for a replacement. Seems perfect thus far. Waiting till I get to work to do the full setup and configuration, but i'm happy. Time to root...

OOO. It's a Red MT4g and shipped from Texas.
[myTouch 4G General] chrisjs81:
Ahh lucky! I'm in NJ and got (delayed) replacement black one on Thursday that still had the inferior screen.
[myTouch 4G General] HTCMDA:
LADIES AND GENTS

FINALLY!

got my 5th one in 48 hours (a white one from taiwan) AMAZING SCREEN!

recap of my phones:

1 black, bad screen, china

2 black, bad screen, taiwan

3 black, bad screen, taiwan

4 red, bad screen, china

5 white, great screen, taiwan

Thanks BBQ for keepin me motivated by watching your video every day with, jealousy and envy.

but as i stated before, the china vs taiwan thing is not the issue. its just luck of the draw. and for me my chances were 20% of getting one. (being that i had 5 phones)
[myTouch 4G General] Dataman100:
I just called in for my replacement. Of course the rep hadn't heard of the screen problem before. I tried to explain it to her, and it seemed like she understood but then her manager refused to waive the $10 shipping fee because it "wasn't really a problem". I then told her about my other "problems" (off-center ffc, squeaking buttons) and then she agreed to waive the fee.

I'm really hoping I get a good one. For all of you who've had to have it replaced multiple times, how do you get them to waive the shipping, or do you? Also, when the replacement comes and it's still got a bad screen, do you just call and tell them it has the same problem to get them to send out another one?

Thanks for all the info.

Dave
[myTouch 4G General] chrisjs81:
My reason for the first replacement was a bluetooth problem. That one came ground for free and had a crooked FFC, so they're "express" shipping me another one for free. (Returning the old ones of course.)

I'm not sure if the shipping cost is waived because of this issue (I did go through tech support for the BT issue when I first got the phone) the shipping on the second one was waived because the replacement was defective. As far as what I'll do when this next one comes with an inferior screen (hoping not...) I don't know.
[myTouch 4G General] bobsbbq:
Well we added another line and I got my first bad replacement from CS shipped out of Fort Worth TX, Taiwan, bad screen, bezel had 3 chips in it, FFC was way off, Right side of bezel was a good size gap under it. I put it back in the box sealed it up and I will send it back. I will have another one coming tomorrow.
[myTouch 4G General] splat matt:
It is a good day

Well I called t-mo because my original unit had dust under the screen (Made in China type 1 sharp screen with FFC slightly off center, color: black).

Well today I received my new unit white box from Fort Worth, TX and this one was made in Taiwan, FFC is centered, and wait for it........ it has the type 2 sony screen (color is black)!

What a difference I really like this phone now! The blacks are very black near samoled and no wash-out!

Exchange was done via tech support over the phone.
[myTouch 4G General] sunsean:
Been a while since I've posted on xda, got into a 'rut' with my mytouch 3g I guess :) But just got the MT4G yesterday, and WOW - amazing phone! Alas, upon discovering the screen issue and doing some research (the terminal test), I see that my phone is panel=1, aka bad display. The screen looks pretty sharp to me, but that's probably becaue I'm comparing it to my old mt3g display. I did the grey test too, and it definitely seems to have some 'periwinkel' tints...

My question to those who've exchanged their phones in hopes of getting the better screen: did you all do it through the mail by calling customer service? Or is it possible to do an in-person exchange in a TMO store?

I know this isn't the thread for saying how awesome the phone is, but I was between this and the Nexus S, and so far (besides the screen issue) I'm LOVING the MT4G.
[myTouch 4G General] bobsbbq:
It depends on how long you have had your new phone. I changed mine a total of 7 times in stores. 2 G2's and 5 MT4G's. After you have passed a certain window you can get it through CS and they will send you one and then you send your old one back.

Don't settle for a bad screen, you will Thank Yourself when you see the difference.
[myTouch 4G General] sunsean:
Lol, it must be fate - I had just decided to 'let the sleeping dog lie' and skip the screen issue. Truth is, I wouldn't have noticed any problem with the screen unless I had read about it online, and it just seems like such a crap-shoot since there's no way to verify what kind of screen you're getting on the exchange until you open the box and use the phone. But seeing your response, particularly the part about not settling for a 'bad' screen, I think I'm going to try at least 1 exchange in hopes of getting a good one.

So...seems like the only thing you can ask the tmo rep upon exchange to try to aim for a good screen is to ask for one made in China, is that right? Is this info on the box somewhere, or would they have to open the phone and check under the battery terminal? Also - I got the black b/c I really prefer it...is there any truth to the red/white ones having a higher % of 'good' screens?
[myTouch 4G General] chrisjs81:
Look at the box for the phone you already have... It says right on the label.

No one knows about the body color. Sounds that way from the responses here but the poll doesn't agree and we have nowhere near a large enough sample size to really guess anyway.
[myTouch 4G General] sunsean:
Lol good point - I will check my box, I just didn't have it on me at work when I wrote that post.
[myTouch 4G General] Phateless:
FINALLY saw a good screen in person at a T-mobile store. The guy was new and had never heard of this issue but he was patient while I downloaded Terminal on both the demo phone AND his personal phone so we could check it out. Demo was "bad," his was "good." Lucky bastard... :D

Comparing mine and his side by side I could tell a notable difference and so could he, especially at an angle. It wasn't as huge as I thought it would be, but then again he had a screen protector on and I could still tell. I briefly filled him in and directed him to Google where he found a couple of links on this. He didn't seem too concerned but I thanked him for his patience and time and told him at least he would know about it if this came up again.

Called customer service on the way home and they transferred me twice, gave me the run-around, asked if I had rooted it, then told me to do a factory reset through the stock Android recovery even though I told them I had already done multiple resets through the menu structure.

The girl was cool and American, thank goodness, but they were pretty strict about it. Kind of surprising since I've been with them for 6 years...

I had to go and will call back later to complete the process. She documented everything in the notes and said if the final reset didn't fix the problem they'd send me a new phone.
[myTouch 4G General] NICEGYPT:
i just bought mine today, white one made in china having the good screen :)