yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] dhafiz:
Hope I do get news that it's being shipped tomorrow!

Just spoke to Dell Mobility - someone in TX - and she was very nice, but unable to provide me with any more details on the status of my order. She did say to call 1-800-308-3355, Option 2 to get connected to the receptionist, then have the receptionist transfer me to Dell Mobility Sales dept (she said to tell the receptionist that I want to purchase a new DVP, to get transferred to Sales quicker). She said that the Sales dept will be able to give me updated information tomorrow morning regarding the order # and SR# that was given to me. The Sales dept opens at 8am CST. So I guess that's what I'm going to do tomorrow morning.

Holding off on the F5 button until then!
[Venue Pro General] raimeiken:
what time did people that got their phones already get the email notification from dell that their phone is shipping out?
[Venue Pro General] Wonderstruck80:
Please don't be mad at me...

So I placed my order on 12/16 around 12:30am and it seems my order is shipping out tomorrow... Hope this doesn't tick anyone off but damn, am i excited!!!!
[Venue Pro General] raimeiken:
LOL wow this is just getting funnier and funnier.

Lionel said dec 1-14 orders will be delivered before christmas, but now even orders as late as dec 16?

I haven't even gotten a shipping notice yet and I ordered on Dec 1
[Venue Pro General] lemonspeakers:
If this is true then everyone, and I mean ‘everyone’, whose order have not shipped since this past Friday will not get their unit(s) before Christmas. Think about it. Dell is now downgrading everyone to FEDEX GROUND regardless if you paid next-day delivery. And GROUND does not do next day delivery… at all. In fact, Ground is FexEx ‘s SLOWEST method.

There is no way you will get your unit before the 25th if your order did not already ship on Friday.

btw, downgrading shipping methods without the consent of the customer is bad practice, especially when they paid for it. im sure everyone will be in this same boat when yours ships this week.
[Venue Pro General] notebookgrail:
Finally Shipped!!!

Folks, I think for all the early orders, its finally shipping. I am one of the Dec 1st early orders. Just got the notification that it's shipped. Interesting thought, its shipped via 2-day, the original promised one. I will follow up with Dell to find out what happened to the promise.
[Venue Pro General] dhafiz:
Mine's not shipped - still "in production". Not sure what to make of it all.

Someone just posted on Twitter:

"tedacura1 Oliver Lawrence

Ordered 16GB #dellvenuepro on 12/19/10 it was shipped on 12/20/10 will be delivered by fedex on 12/22/10 ..ho ho ho"

Sigh. It's just a big lottery.
[Venue Pro General] notebookgrail:
Try another order thru and if it ships, just refuse delivery of the other one or cancel it.
[Venue Pro General] Damionix:
Wow :-), Lucky You

Ordered mine on 12/13, and it has now changed this morning to "Delivery Preparation" . I have no idea what that means. When I click on it, it takes me to a new page that reflects that my order is still in production. I wish I could be as ticked off as anyone else here, but I just can't. These things happen. In as much as I would like to get it by or before Christmas, I had already made peace with the 1/6/2011 delivery date. Please people, stay calm. Give Dell a chance to sort this out.

And to seatown1two. Congratulations.
[Venue Pro General] redblues:
my orders shows shipped.. 53693xxxx, 16gb unit off contract ordered 12/1. Going out 2nd day though, not the overnight that it was changed to after the delay. I'll believe it when it's arrives at the door.
[Venue Pro General] jfellows:
I'm still in your boat as well.

"In Production"...
[Venue Pro General] sundog:
I got an email last Friday that my 12/1 16GB off-contract unit had shipped. As of 30 seconds ago it still hasn't shown up in FedEx's online system. It's also listed as ground AND overnight shipping on my Dell order page. Doubtful about 12/24 delivery at this point.
[Venue Pro General] sundog:
FYI: Lionel Menchaca (Dell) just posted this over on their post about the Venue Pro delays:

"

I know there are many of you who ordered on 12/1 who are still waiting for shipping confirmation. I don't know why some later orders are being shipped sooner, believe it may have something to do with inventory of 8GB or 16GB phones.

Like I mentioned in Update 2 of this post: for many of you, it is likely that Estimated Delivery Dates won't be adjusted before your order ships.

The important point is this: if you ordered on 12-14 or before, your order will be shipping soon, in time for Christmas.

"
[Venue Pro General] murdo119:
How can Dell shipped my device on a next business day shipping method, when the shipped date was 12-20-10 and the estimated delivery date is 12/27/10 on FEDEX GROUND? What the heck?
[Venue Pro General] dhafiz:
And here's my response to him on the blog:

"Lionel - are you saying it's going to be *shipped* before Christmas or *delivered* before Christmas? If the order has been shipped, I understand you're saying that EDD may not be updated. BUT we will receive an email from Dell with shipping info, correct? Or at the very least, when we call Dell Mobility, the sales/CSR reps will be able to tell based on our order # if the phone has shipped, correct?

I ask because as of 8:57am CST today, according to the Dell Mobility Sales rep I spoke with, my order is still "in production" and to the best of her knowledge, she said the chances are that the order will NOT ship before Christmas.

Just clarifying the confusion here. Can you please respond to my questions?"

Not expecting a response, but food for thought.
[Venue Pro General] Damionix:
Mine just got shipped an hour after posting that. Here is the info. I guess they were serious about getting it before Christmas.
[Venue Pro General] raimeiken:
yeah its true for you folks that ordered after dec 1 :p
[Venue Pro General] efjay:
No its not, 12/6 order and no movement.
[Venue Pro General] yourlife:
Finally mine has shipped. I ordered 12/1, 16g off contract. EDD is 12/22.
[Venue Pro General] cccooper:
Hey, can you give me JUST your order number? Please. You can PM it to me. But it helps so that I can talk to a rep and they can explain to me why someone else is shipping before mine and can possibly update mine.

Was yours a 16GB or an 8BG?
[Venue Pro General] dhafiz:
Any insight you can provide from that will be much appreciate by those of us that are stuck in limbo...

Thanks!
[Venue Pro General] SHAUN231:
Finally mine has shipped fed ex ground but will arrive the 22nd and no email conformation was sent
[Venue Pro General] dhafiz:
Did you pay for overnight shipping? And you ordered 12/1, right? Would you be willing to PM me your order #? I want to call Dell Mobility and have them check on my status vs. yours since mine hasn't shipped and yours has.
[Venue Pro General] SHAUN231:
weied even though it has a tracking number it cant be found
[Venue Pro General] raimeiken:
when was yours ordered?
[Venue Pro General] efjay:
If the info SHAUN231 posted is correct, the problem likely is orders are actually sitting in Fedex warehouses and since these orders have already been allocated they cant be shipped from another inventory allocation but later orders not stuck in Fedex's black hole are being shipped as normal from non-delayed stock. My theory, anyway.
[Venue Pro General] SHAUN231:
i actually ordered 12/3 and had 2nd day from the very beginning
[Venue Pro General] raimeiken:
it usually takes a while before their system is updated for it to show up on their tracking system
[Venue Pro General] SHAUN231:
i just called fed ex and people checked this out they have had my package since 12/10 WOW can we say horrible backlog
[Venue Pro General] efjay:
So either Dell hasnt paid their bills or Fedex just plain SUCKS! I'm going for the latter :)
[Venue Pro General] raimeiken:
wow so this clarifies it that it isn't dell's fault after all.

I wonder why it isn't a first in first out system at Fed Ex though
[Venue Pro General] SHAUN231:
haha it could be both i mean theres no way dell would sat overnight publicly and then not downgrade I believe fed ex is delivering packages however they can during holiday season my 2 day shipping would've been here the 22 just like this ground shipping
[Venue Pro General] SHAUN231:
its how fed ex sorts its horrible with bigger size packages as a priority or insurance packages. there so cheap thats why. UPS would've delivered already
[Venue Pro General] dhafiz:
This still doesn't explain why my order is still "in production" with Dell... The mobility reps confirmed that my order has not been pushed out for shipping yet, so it's still on Dell at this point. Again, this is my particular case...
[Venue Pro General] sundog:
Don't rule out the possibility that Dell put a hold on early shipments while they made sure that all the initial bugs had been worked out. The mayhem could have ensued from there, with pallets of our DVPs sitting somewhere in a corner at FedEx gathering dust.
[Venue Pro General] efjay:
Dell's system is built to deal with PC orders, which would take time to assemble ie "in production" and they are just using the same system for phones but not actually doing any production, they obviously dont have the actual phones in their possesion. They are probably waiting for updates from Fedex to feed into their system then the status will change accordingly. As for your order supposedly not having been pushed for shipping, thats probably on Fedex and their backlog.
[Venue Pro General] murdo119:
Hey guys, this might be a stupid question but does Fedex Ground offers Next business day delivery? When I checked their website it says 5-7 business day.
[Venue Pro General] lemonspeakers:
No. It's not possible. Did yous just ship today? Lol.
[Venue Pro General] yourlife:
Yeah, whats up with this?
[Venue Pro General] SHAUN231:
were you emailed the terms of your sale and not your tracking or ship notification, and call to ask the terms of thier sale. i wouldnt mind paying tmobile 200 bucks to end this line.
[Venue Pro General] murdo119:
Shipping Method: Next Business Day

Shipped Date: 12/20/2010

Estimated Delivery Date: 12/27/2010 (updated)

Carrier: FEDEX GROUND

Tracking Number: ***************

Yup! but look at the estimated delivery date.
[Venue Pro General] lemonspeakers:
anyone else getting downgraded as well?
[Venue Pro General] efjay:
When does your tracking info say it will arrive?
[Venue Pro General] murdo119:
When I clicked on the tracking number it says "NOT FOUND". I guess the shipping info is not on Fedex database yet since they just shipped the product.
[Venue Pro General] efjay:
Let us know if the info via the tracking number matches the dell website estimate, could be they messed up (again) with updating the order status.
[Venue Pro General] yourlife:
I ordered it off-contract. I however have not gotten any sort of email notification.

Okay, just got an email notification literally 30 seconds after posting this. FedEX however doesn't have any additional information on my shipment.
[Venue Pro General] Kyzgar:
Still no changes on my order. Estimated delivery 1/6.

Placed: 12/1 9:00am EST

Contract: no

Device: 16GB

Order No: 53692xxxx

*sigh*
[Venue Pro General] jfellows:
Just checked and mine FINALLY has shipped. Est delivery 12/22 on FedEx express.

Recap: I was a 12/1 order of 16 gb new service
[Venue Pro General] raimeiken:
that's great new! Here's to hoping that mine is next :D
[Venue Pro General] SHAUN231:
have you checked with tmobile to see if they have created an account for you yet
[Venue Pro General] velglarn:
I just got off the phone with a rep.

For some reason he says that my order (placed 11/30 using a twitter link), is now estimated to be delivered on or before Jan 6th, 2011, instead of the original Dec, 21st (tomorrow). I sincerely hope he's wrong.

If I do not receive a shipping notice before Christmas, I will be livid. :mad:
[Venue Pro General] murdo119:
I just talked to Fedex and they told me that Dell indeed was shipping mine using FEDEX GROUND. They are due to be picked up by Fedex from Dell today ( I guess Texas). I asked them if Fedex Ground does next day shipping and I was told that only on some certain areas which doesn't include my zip code in NY. The approximate transit time for my item is 4 business days (which explains the 12.27.10 estimated delivery date). Why would Dell ship my device on a next day shipping but downgrade me to FEDEX GROUND 4-5 business days? I'm calling Dell now to ask for some explanation. It never ends!
[Venue Pro General] yourlife:
Well you can't blame anyone but yourself for using a nonofficial link to order your device.
[Venue Pro General] notebookgrail:
I called Dell to have them explain the reason for the NextBusDay (in Dell) vs 2nd or Ground in FedEx - They say that its in the hands of the carrier. I think he is bluffing. So i told him that this case warrants a FTC complaint and he backed off saying ' its christmas holiday'.

Dell is just bluffing :mad: left and right to cover their ass.

But, this definitely warrants a complaint.
[Venue Pro General] velglarn:
I understand that, but to be fair it did lead to the dell site with the same order page.

From my understanding Lionel did state that all orders placed before mid December would be shipped before Christmas.
[Venue Pro General] murdo119:
What is your estimated delivery date on your "Next Business Day" shipping? Mine is 12/27/10, shipping today. I called Dell and the rep told me that they sent an email to the Logistic (I guess the department that ships out item from Dell) to make sure that I get a Next Business Day shipping. We'll see what happens. It would be sucks if they say "ok, Sir I will give you an overnight shipping but the ship date is 12/24/10. All hell's break loose!
[Venue Pro General] notebookgrail:
In Dell's order page, its the Same as FedEx 12/22 for EDD.
[Venue Pro General] zazierx:
Dec. 1st orderer here, still waiting for mine to even ship. :<
[Venue Pro General] Wonderstruck80:
Prolly doesn't matter much, but I ordered mine on the website on 12/16 and received shipping confirmation for 12/20 yesterday. Method is fedex ground even tho I'm supposed to get 2nd day shipping... WTF DELL?!?!?!

PS I ordered mine off contract 16gb model...
[Venue Pro General] sundog:
Does yours say EDD of 12/24 too?

That would be a disturbing trend to see lots of tracking number with EDDs of 12/24 with no product actually getting shipped yet. It's been 3 days since my DVP has had a tracking number. Even if it gets 'picked up' today, it will be close if it's still going ground, contrary to what's been offered to those that have been terribly delayed already.
[Venue Pro General] Designtime:
Another 12/1 Order

16gb, new contract. Still shows 1/6/2010
[Venue Pro General] dhafiz:
Same here.
[Venue Pro General] murdo119:
I have an estimated delivery date of 12/27/10 for a next business shipping today.
[Venue Pro General] keithwarren7:
12/1 - 16g new contract...still showing 1/5 as well.
[Venue Pro General] jfellows:
Haven't heard anything from Tmobile.

Not worried about them yet, just want to get the damn phone.
[Venue Pro General] xthing:
ordered on 12/8, order number starts with 5452

16gb, off contract. Still shows "in production" and 1/5/2010 as delivery date

It also still shows as 7 Day Delivery, no signs of "free overnight delivery" upgrade in my order status.
[Venue Pro General] waxedstrong:
My estimate is 1/11, but I ordered it on 12/16 at about 3:00 a.m.
[Venue Pro General] murdo119:
I would keep making calls and talk to the superior of the superior. It is not acceptable.
[Venue Pro General] cccooper:
It doesn't matter because no one with a 16GB who ordered after 12/1 AND has theirs shipped/delivered will give there damn order number. You can't pull up ANY personal information with JUST the order number.

When you call they will just say that something was different- that it was an 8GB or something. But if I actually had an order number for a 16GB placed after mine they will then say, "ah" and can perhaps do SOMETHING.

Someone on here said the other day that the dell mobility supervisor told them something along the lines of "people lie on the internet", - thats basically what they said.

But if there was a tracking number to reference then there would be something for them to go off of!

Obviously I'm still pissed and just want my phone. :mad::mad::mad:

16GB. New service. Order placed on 12/1, morning. PAID for overnight. Original EDD 12/14.
[Venue Pro General] SHAUN231:
there you go
[Venue Pro General] murdo119:
It is weird that we have the same shipping date and "FEDEX GROUND" carrier but my estimated delivery date is 12/27/10.

Shipping Method: Next Business Day

Shipped Date: 12/20/2010

Estimated Delivery Date: 12/27/2010 (updated)

Carrier: FEDEX GROUND

Tracking Number: ****************

Maybe you are close to the warehouse :-).
[Venue Pro General] SHAUN231:
its in texas i am in california. but there tracking number turns up no info. so i am just curious to see if i get it
[Venue Pro General] SHAUN231:
Shipping Method: Next Business Day

Shipped Date: 12/20/2010

Estimated Delivery Date: 12/22/2010 (updated)

Carrier: FEDEX GROUND

Tracking Number: #############

1 225-0433 Dell Venue Pro Smartphone, 16GB, UMTS 2100,1700,900, BLK $149.99

1 421-4592 SW,WIN,PHN7,PX,LVL1,CH1,ALL MS SVCS

1 331-1145 Dell Venue Pro Smartphone TMO KIT,BLK,400 with SIM

1 927-3713 Advanced Exchange Limited Warranty Initial Year

1 927-3693 Dell Hardware Limited WarrantyInitial Year

1 991-1209 No Warranty beyond 1 year

1 468-9169 Lithium Ion Battery $0.00

1 468-9170 Wall/USB Charger and Cable $0.00

1 468-9171 Stereo Headset with Microphone $0.00

1 468-9172 Product Safety and Warranty Brochure $0.00

--------------------------------------------------------------------------------
[Venue Pro General] murdo119:
No info because Fedex haven't picked up the package yet. I was told by Fedex that Dell didn't even make the label yet. That figures why you have 12/22/10 on Fedex ground. They didn't really give us the "next day business" shipping. I will take a vacation after I get this phone. This is the most stressed I ever got this year. I thought this is going to be a stress free year for me. Darn you Dell!!!
[Venue Pro General] SHAUN231:
and hopefully fed ex picks up by 5 so I can see whats really going on with this shipping fiasco
[Venue Pro General] Vouna:
12/01'r it shipped with two day instead of next.

I called Fedex and they told me dell puts restrictions on their packages so I can't change the address or hold it at the local center so I can snag it in the morning before I leave to visit my relatives for the holidays. Since Dell lied about the next day shipping my package will arrive after I leave.
[Venue Pro General] Designtime:
Does anyone know if the Microsoft Stores have received any more inventory?
[Venue Pro General] dhafiz:
Checked with the Oak Brook store, they said they didn't have any and haven't received any yet. They're still waiting for shipment, as they have a long wait-list to fulfill.
[Venue Pro General] murdo119:
Shaun, I sent you a PM. Thanks!
[Venue Pro General] dhafiz:
Great - @DellCares just responded:

"@DellCares DellCares

@dhafiz No additional updates at the moment. Watching it for you, will DM update soon as it becomes available. Thanks for your patience. SV"

Status still shows "In Production". Ordered on 12/1 at 8am CST. 16GB, contract-free. There's definitely something wrong, and I doubt I will get the phone by 12/25.

Sigh. Another day, another failure.
[Venue Pro General] SHAUN231:
sorry i was late i was on the phone but i took care of it
[Venue Pro General] murdo119:
Thanks! I appreciate that!. Now all we can do is wait for our phone. Freakin' Dell!
[Venue Pro General] Kyzgar:
Right there with ya.

I did contact Dell today and had them change the Shipping address to match my Billing address. I was going to have it delivered to the office, but I figure it'll probably come in the week after Christmas, so I won't be around to pick it up. Since it was still "In Production" they said they could change it. It hasn't updated on my status page yet though.

This is so disappointing.
[Venue Pro General] murdo119:
I just got an email that they are delaying (again) the shipment for the Venue Pro otterbox case which I ordered back on November 18. The original estimated date was 12/09/2010 which they changed a couple of days ago to 12/14/2010 (same estimated delivery date of Dell Venue Pro) and now to 12/23/2010. I have a feeling that the next email I'll get is a "Dell Order Delay" email that tells me that they changed the estimated delivery date of the Venue Pro from 12/14 to 12/23. What the heck is going on Dell?
[Venue Pro General] poi2005:
The current preliminary ship date is 12/26/2010...although this is for new orders.

Not sure whether anything has changed for those ordered at 1st Dec...anyone ordered 1st Dec has any update?

This waiting game is frustrating enough:mad:
[Venue Pro General] themadmen:
I ordered yesterday and my Estimated Delivery Date: 01/03/2011 :confused:

I wonder whats going on on Dell???
[Venue Pro General] patrickk:
Wouldn't it be the 13th? People who ordered early enough on day 1 and chose 2 day shipping have an estimated delivery date of the 15th and those that chose 1 day have a delivery date of the 14th.
[Venue Pro General] bernaserra:
I ordered on the 1st, with 2nd day shipping, delivery date was the 15th to be shipped on the 13th.

I had some issues with dell on some other matters and was given overnight shipping for my troubles. The estimated delivery date is now the 14th to be shipped the 13th.

I have been told the 13th from the start even though the preliminary date was the 9th. Taking back the HD7 on Saturday so I will be kind of annoyed if I don't have my DVP sometime next week.
[Venue Pro General] dhafiz:
Yeah, same - ordered on the first with 1 day shipping. Since my hopes of an early shipment have been dashed, I figure that they will ship them out on the 13th to be delivered on the 14th. Another loong weekend :)
[Venue Pro General] mrancier:
Called Dell order support

Called dell about my 1/6/2011 delivery estimate. The CS agent said that they are backed up in their shipping department and that the estimates may be inflated. She assured me that they have all the necessary units in hand to fulfill their orders. She also changed my shipping option to Next business day, for free. Now the estimate is for 1/4/2011. I think there might be some truth to the whole shipping overload thing, we experienced it last year with a laptop and it did get here in time. At least I got free overnight out of the deal, so I guess I should be happy. We shall see.
[Venue Pro General] murdo119:
I called them again to cancel the otterbox case (I ended up buying it from Otterbox.com with 10% off and free shipping) and I asked (sarcastically) if I should be expecting any email that'll tell me that the Venue Pro will be delayed. The customer service rep said that there is no delay and that they will be shipping out my Venue Pro on the 13th (I have the estimated delivery date of 12/14/2010) and that I should get it on the 14th since I paid for the next business day shipping option. I'm still crossing my fingers and hope to get this device on Tuesday; at least I don't have to keep checking on my order status this weekend. I can at least relax!
[Venue Pro General] benjaminries:
Did Otterbox.com ship the case right away? ETA?
[Venue Pro General] SHAUN231:
just spoke to a dell rep and he said orders are suppose to leave 5 days before the estimated delivery date but that would mean people with 14 and 15 as their date shouldve been shipped. I think dell is full of it and doesnt even know when they'll have the phone ready.
[Venue Pro General] murdo119:
I dont' know bout' it, but I did pay the extra "Next business day" shipping.
[Venue Pro General] murdo119:
I don't really know, I just ordered this morning. Once it shipped i'll post it here.
[Venue Pro General] domineus:
dell...

I am beginning to believe that we won't get it till the estimated delivery date (which in my case is the 14th)

if it doesn't come by then I will raise holy hell at dell

god this is worse than the vzw touch pro 2 release