yashsingh1/xdaforums huggingface dataset:
[Omnia 7 General] Smoothound:
I swung by just to see if this had been fixed yet.

Unbelievable. Nothing from Orange, Microsoft or Samsung for this one. And yet so many people with the same problem?

I pretty much have to softreset my phone every time I want to use data. It was *fine* before Mango.

I really want to keep the phone and move it to a Voda PAYG, but if there's still no fix, I guess I have no choice but to get rid of it. :(
[Omnia 7 General] NikD1:
see link below in the focus forum and WPCentral article

http://xdaforums.com/showthread.php?p=9492249&posted=1#post9492249

http://www.wpcentral.com/samsung-focus-couch-potato-or-glitch

Just confirmed this issue on my Omnia7.
[Omnia 7 General] at45:
This is retarded. Capacitive screens don't work that way.
[Omnia 7 General] hboos:
not having any problem on my omnia 7...tried everything to try emulate some of the effects reported! not seeing any deterioration in sensitivity!
[Omnia 7 General] mwako:
Not a pickle from my Omnia 7, Still as lush as ever and responsive as it should be, i've been mostly USING in on a pillow/soft surface when it's laying down next to me when i'm home and sitting here for hours on end.

Loving it even more when all these bugs/glitches come out and it's stomping them down.
[Omnia 7 General] at45:
I feel I should come back to this and apologise as I have found a pillow which messes up my phone's touch responsiveness too. Interesting.
[Omnia 7 General] CreepinJesus:
What kind of pillow? This smells of static to me, seeing as capactive screens rely on the tiny electrical charges in your body. Polyester fabrics getsquite static, do they not?
[Omnia 7 General] Antiskunk:
It happens to me when I place it on my desk...
[Omnia 7 General] gdrijver:
I noticed the same thing...but I didn't associate this with the soft surface, the touch screen doesn't work when it's plugged into the charger :(
[Omnia 7 General] daleski75:
Glad I am not the only one who has seen this.
[Omnia 7 General] CreepinJesus:
It says that in the manual! Page 12:

Of course, that's assuming your power supply is dodgy...
[Omnia 7 General] Cruzer1:
I believe the manual is a load of BS. My iPad works fine when connected to my powerpoint. I've noticed that when the Omnia is charging via powerpoint its screen sensitivity does go down, BUT, when you hold the phone with your other hand, or even just touch part of the rear/side with one finger, the screen starts working flawlessly.... imo it could be some design flaw regarding conductivity
[Omnia 7 General] bloob:
When I place my Omnia 7 on my car phone holder (from Capdase), the screen does not respond at times, and I can't seem to find any pattern why or how this happens. Sometimes it works, sometimes it doesn't. Once I take it off the phone holder, the screen is working fine again.
[Omnia 7 General] BIG-Stan:
I wrote it in the other thread... but I had this problem too and after I flashed the newest firmware it was gone. Now the screen responds perfect no matter where I place the phone.

You should check the thread with omnia firmware out ;)
[Omnia 7 General] rilazi:
Another solution I found is that you would need to Hard reset your device not through the settings but turning off and than press/hold volume down + camera and power on. Than press the middle button twice and than you will not have anymore problems with touch screen.
[Omnia 7 General] drleospaceman:
http://en.wikipedia.org/wiki/Capacitive_sensing
[Omnia 7 General] NikD1:
o really?! I thought it was just magic and the magic couldn't work when the phone was placed on soft things! im so glad someone with intelligence could teach me about this capacitive thingy whoever he is!

you have completely cleared this up for me - i now see the error of my ways. must have been having hallucinations or something. sorry for this disruption everybody!

i hope the next version of our phone uses magic because that would be really cool!

on a side note to that, after updating my firmware yesterday this dosnt seem to happen anymore. stupid hallucinations!
[Omnia 7 General] c2d:
Had this before, after the firmware Upgrade the Problem seems to be resolved but after some time ( 1 week or so ) it's back again.
[Omnia 7 General] bootsy85:
Looks like there is a fix for the laying-flat-issue for the Focus:

http://xdaforums.com/showthread.php?p=11077163#post11077163

Maybe it works for some issues with the Omnia 7 as well. Did anybody already try?
[Omnia 7 General] Seven_PRX:
Yes, have the same. If I put it on my couch, or bed. Sometimes also on hard surfaces. Doesn't bother me too much though, but it is weird.
[Omnia 7 General] Gp.:
I'm not trying to toot my own horn here...but I was literally the first person (or one of them at least) on Microsoft answers, Youtube and forums alike to raise concern about this issue.

It's a conductivity problem. As long as one hand is touching the back of the phone (sometimes near the top or sides too) then the touch screen will operate normally.

The reason it stuffs up when you have it flat is because you're not touching the back of the device, hence the conductivity flaw.

Check all this, it's a problem with the Omnia 7's, deal with it or chose another handset. I ended up keeping mine, I can live with it.

(Excuse the fact they aren't URL, stupid forum rules won't let me until 8 posts. Just remove the space between h and ttp * w and ww)

h ttp://w ww.youtube.com/watch?v=xTSi3VdFJXg

h ttp://w ww.youtube.com/watch?v=UdDNRYSMGHk

h ttp://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/5c75a85c-9d38-4d12-8211-1c7432e22b2d

h ttp://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/319a7ed0-0889-4110-a9f1-81a620ba7a7f
[Omnia 7 General] AltoExyl:
Isn't this due to the fact that there is a contact in the phone where the back plate locks into the bottom of the phone which links the antenna to the battery cover to increase reception? Surely this is what causes the imbalance in currents when the back isn't being touched.
[Omnia 7 General] JuWa:
I haven't notice any difference when placed the phone on a soft surface.
[Omnia 7 General] bommel0815:
the touchscreen respons best when in your hand.

the problem is not a soft surface, but somehow that it the current seems to be too low.

had this problem with a other capacitive devices. The G1 for example, and now the Omnia 7. The Galaxy S and Milestone did not have this problem.
[Omnia 7 General] Pino76:
I have the same problem with my Samsung Galaxy Note. Does anyone know a solution?
[Galaxy S I9000 General] AllGamer:
if they have the parts it's quick around 2 weeks more or less

if they don't have the parts, it'll take forever... 6 weeks more or less
[Galaxy S I9000 General] xxgg:
with so many repairs,,, repair shop should be very efficient by now :D:D
[Galaxy S I9000 General] Amprage:
I had mine in for repair a month and a half ago. 2 weeks turn around time. Replaced main board.
[Galaxy S I9000 General] aGalaxySfan:
Mine went in on Oct. 26th and I'm still waiting for it. Seems we were both too late for parts to be in stock.
[Galaxy S I9000 General] groaner:
October 28th for me...I just called and was told they cant do a check because their systems are down and have been for 2 weeks. how convenient.

How can a company like Bellworld continue to operate?

Anyways, Here I wait for my SGS. Well, my other SGS.

I broke down a week and a half ago and bought another one. been great so far. Will sell the repaired one.

grr.
[Galaxy S I9000 General] aleks07:
Someone posted a link to check your repair status:

http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page

Mine (in Toronto) says:

------------------------

Parts required to repair phone are backordered. Delivery of parts expected on 20101206

-------------------------

Can you post your status?
[Galaxy S I9000 General] masterslacker:
Thanks for the link. I was using the link http://www.bell.ca/warranty/ before, and it said the exact same thing, except my date was 20101201, which would be tomorrow. I posted the intial message in the hopes that people could verify the accuracy of these dates :)
[Galaxy S I9000 General] whitewindhtc:
Parts required to repair phone are backordered. Delivery of parts expected on 20101129

Sent my phone in for repairs on Oct 27th
[Galaxy S I9000 General] Liscadipesce:
I got my phone returned to me after 3.5 weeks in the Kitchener-Waterloo area. They gave me a completely new phone due to not having the required parts to fix my phone which had an internal SD corruption problem.
[Galaxy S I9000 General] masterslacker:
When did you send your phone in / get it back? Also, did the Bell people decide to give you a new phone, or was it sent by FutureTel? I was under the impression that FutureTel does all the repairs within Ontario. I'm just trying to determine why you got a new phone, when others are waiting for the same parts to arrive from backorder.
[Galaxy S I9000 General] masterslacker:
Thanks for the info! I would assume it would take a few days from when they get the parts, to when it is repaired and shipped back to you. Please let us know exactly when you get it back, it would be much appreciated!
[Galaxy S I9000 General] zorxd:
what does it means if it says "transaction fermée" (French for something like

"closed transaction")

They didn't call me so that I can get my phone back.
[Galaxy S I9000 General] evilgabbie:
They are all sent to FutureTel.

My advice, contact Samsung directly and rant enough for a swap unit to be issued out.
[Galaxy S I9000 General] greeced:
You most likely got this message by entering in your cell phone number right?

If thats the case, it's most likely referring to any previous warranty claims you made with other phones in the past.

Use the Repair order number at the top of the page bell gave you and enter it in.. it will tell you the true status (hopefully)
[Galaxy S I9000 General] zorxd:
ok thanks I will try this later
[Galaxy S I9000 General] zorxd:
damn it

My phone is still on its way to the repair center. After 2.5 weeks :-(
[Galaxy S I9000 General] Lightarrow:
Sent mine oct 19th, The bell warranty page says that the phone is still being inspected.

Lukily i won the Telus Like to Give contest. I hope i receive my fascinate before my sgs comes back from repairs.
[Galaxy S I9000 General] greeced:
When you win provider contests like that, does that mean you have to sign up with them? or do they just give you the phone with no strings?
[Galaxy S I9000 General] masterslacker:
What was the problem with your phone? Was it an SD card failure, or some other problem?
[Galaxy S I9000 General] Lightarrow:
Well, i haven't received the phone yet so i can't really say for sure. But in the contest rules and regulations, there was no mention of any strings attached to the device. Your just win a phone ;) I am assuming telus will call me and propose plans and such but im already with bell (3yr) If they want to pay my fees with bell i would switch but i doubt they would ...

Well, my phone died oct 18th, SD failure (black screen after galaxy s animation) cannot mount mbk something ... in recovery (dead sd i think), sent it for repairs and received it back november 3rd ( they replaced motherboard with a i9000 motherboard). Then i went ahead and flashed Doc's rom. Worked flawlessly for 2 weeks, then, i got a infinite boot loop, tried flashing back JH2 with odin, tried flashing other roms with odin and finally gave up. Recovery was not working for some reason ... but download mode was working fine. Basically i could not get past the i9000m screen, it just boot looped. Maybe it was a bug with the kernel (see Supercurio posts) but i think the SD died again, cannot be 100% sure tho ...
[Galaxy S I9000 General] frandromeda:
Wait. Are you telling us that they gave you an i9000 motherboard rather than an i9000m motherboard? As in, the mb for the international model rather than the Canadian model? If that's the case, it will be REALLY interesting to see if they replace the motherboard again, or if it's some other problem. It seems that only phones in Canada are dying in large numbers, and we've always suspected it's something to do with the hardware. If your internal sd died again but on the international hardware, then either you're very unlucky, or there's something very very strange going on...
[Galaxy S I9000 General] masterslacker:
see my update in the first post.
[Galaxy S I9000 General] frandromeda:
Thanks for your work on this. I'm going to wait until after the (supposed) deadline for my fix, but if that doesn't work, I'll for sure take the same approach as you. This original galaxy loaner that I've got just isn't cutting it...

It's interesting that although Samsung has admitted that this is a problem, this hasn't been picked up by the mainstream media at all. (Do a search on google news, you won't find much.) I guess that's what we get for living in a small market like Canada, but I still wish Engadget or Gizmodo would write some sort of scathing article talking about our woes. That would light a fire under SamBell's ass, for sure.... Anyone know how to make this happen?
[Galaxy S I9000 General] masterslacker:
Unfortunately, Samsung has never admitted a problem in any public statement. From what I was told by the Bell client care manager, Samsung has told Bell directly that they are aware of the issues with failing SD cards, and are investigating the causes/fixes. Furthermore, Bell was also directed NOT to replace phones with new ones under any circumstances unless it is within their 30 day window for dead phones. So if our phones go into limbo awaiting parts that are not arriving, then they just wait.
[Galaxy S I9000 General] C.Flat:
The infinite boot screen happened to me too. I don't think it's even possible to get into recovery mode when it does that. It reboots before it can get there
[Galaxy S I9000 General] groaner:
anyone getting a result from the bell repair status page?

all I ever get is

"Please contact store where repair transaction originated to ensure replacement unit is ready for pick up."

I called the store i dropped my repair off to and they say the site has been down for weeks. Great service.
[Galaxy S I9000 General] frandromeda:
seems like it's still working for me:

The current status of your repair is:

Parts required to repair phone are backordered. Delivery of parts expected on 20101221 .

Thank you for visiting bell.ca.
[Galaxy S I9000 General] Uss_Defiant:
Parts required to repair phone are backordered. Delivery of parts expected on 20101206 .

Which is today :( Thanks for info, plz keep us updated.
[Galaxy S I9000 General] masterslacker:
Mine still shows the original "parts expected on 20101201", which was last week, yet FutureTel says that no parts have arrived. The dates are just estimates, and from what I gather, hold absolutely no weight.
[Galaxy S I9000 General] PrinceOD:
I sent mine in last week (dead mmcblk1) and it's still showing that it's in transit. I think the page is just a placebo to make people who are using terrible, terrible loaners feel like there's progress happening.

Omnia II here, at least they were able to give me a smartphone... but wow it's not good!

The idea that Samsung is telling Bell not to replace phones unless they're within the 30 day window kind of makes sense if Samsung is looking to quietly update the hardware – they may be trying to ensure that the majority of the old units are gone so they can get an idea of a failure-rate, so they're keeping the invoices dates and phones as close as they can. Who knows? If they do fix it, that'll be awesome, because I miss the heck out of my phone! So much so that I picked up a Galaxy Tab yesterday so I have something to do on a cross-country flight next weekend.
[Galaxy S I9000 General] Uss_Defiant:
anyone get any news/ get their phone back?
[Galaxy S I9000 General] aquenne:
Sent mine in for repair Nov 22 (for its second repair)

Got a call from bell earlier this week saying there are part shortages and could be early 2011!!!!!

i just fired an email to the exec offices at bell (this is just one of the many issues that have gone on with my 5mo old relationship w/ bell)
[Galaxy S I9000 General] striker456:
mine went in on nov26, but i haven't heard from them. status is still being inspected/repaired.

i am going to be pissed if it takes until the new year. i have the old galaxy on 1.6. total pos.
[Galaxy S I9000 General] masterslacker:
As I said in my original post, I sent it in on October 30th, almost 6 weeks ago. I still don't have it back yet.

AND, just to make me even more mad, the loaner SGS that I was promised would be shipped to me and received by yesterday has not arrived either.
[Galaxy S I9000 General] C.Flat:
Froyo is finally out now, lets see if those repair centers get even more backlogged soon
[Galaxy S I9000 General] masterslacker:
I wonder if my phone will come with Froyo preloaded on it, whenever it does actually come back!
[Galaxy S I9000 General] masterslacker:
see update on first post
[Galaxy S I9000 General] PermaFried:
Just a question, but is bell responsible to give you a Loaner phone since you paid for your phone and it's not working? Will they adjust your bill since you are not using the product?
[Galaxy S I9000 General] Beast11:
wow...this is sad... I sent mine in on Nov 25th and by the looks of it im not gonna get it back till 2010... :| I might just go and buy a desire Z when my exams are over and sell the sgs wen it comes...if it does...
[Galaxy S I9000 General] Samdroid_G_S:
I told them to keep there crap loaner and there still making me pay my bill even though I do not even have a phone. I'm considering calling and cancelling the contract today , $600+ tax to cancel I believe I got the phone for $100 so since I get to keep the phone I'm pretty much just paying $200 to get out of the contract . Mobilicty has a $40 unlimited data, talk,text plan everything I'm paying $70+ for at bell , I figure in the course of 3 years paying the $600+ tax I will still save over $1000 in the course of 3 years. Well thats if im understanding the mobilicity contract correctly.
[Galaxy S I9000 General] aGalaxySfan:
7 weeks and still waiting. I'm going in to the Bell store on Monday and if they don't have it I'll call Client Care and say WTF.
[Galaxy S I9000 General] wang1chung:
very true.

me and my buddies just went in for exactly this reason. mine lasted 12 hours on it, his 3 days. i don't know why samsung would release the firmware knowing it'll brick all these phones?
[Galaxy S I9000 General] masterslacker:
That's what I did - called in and got transfered and transferred until I got to Client Care. I pointed out that only the i9000m model which is specific to Bell is having this problem with backordered parts and failing SD cards. I made sure the client care guys knew that it was looking very poorly on Bell's part as well that their specific model is the one that is failing, pulling down Samsung's name and Bell's. I also pointed out that it was not good customer service in any way to have useless information on the website, as well as not having any firm information for an ETA on the phone's repairs.

I think he was also willing to make me a happier customer when I pointed out that I called Customer Service to try to get a rebate on my data plan since I hadn't used it at all for November, and they flat out told me no, that I was in contract and HAD to pay for it. I mentioned that this made me feel even worse about choosing Bell, and that I would have to seriously reconsider my options when my contract comes due, or perhaps that I should just cancel my contract and go to one of their competitors right now.

He then offered to ship me a loaner SGS free of charge, and also personally rebated my entire data plan for November, tax included. The credit showed up on my bill a few days ago, and I got a the loaner SGS within two business days. I've already installed JK4 on it and it's working great!

I say there's no harm in calling them and just complaining lots and lots to see what they are willing to offer you :)
[Galaxy S I9000 General] masterslacker:
If you are serious about canceling, I'd say call tech support, and ask to be transferred to client care. Try to explain your situation logically and carefully, and just point out that you are a very frustrated customer. Mention to them specifically about the backorder of parts, the no ETA in sight, and the generally poor customer service you are getting. I'm sure they will try to offer you something to make you want to stay with Bell.
[Galaxy S I9000 General] fnakfhe:
Well, my phone died Dec 10 SD failure (black screen after galaxy s animation) cannot mount mbk something ... in recovery (dead sd i think), sent it for repairs and they only took the phone with no back cover no battery nothing. they replaced motherboard with a i9000 motherboard). i got a infinite boot loop, tried flashing back JH2 with odin, tried flashing other roms with odin and finally gave up. Recovery was not working for some reason ... but download mode was working fine. Basically i could not get past the i9000m screen, it just boot looped. I think the SD died again, cannot be 100% sure.

She said 10 to 15 days and they will most likely replace the motherboard.
[Galaxy S I9000 General] xxgg:
I have sent my phone directly to FutureTel,

Latest update from FutureTel is still no ETA for the parts required for repair.

They actually told me to try calling Samsung Canada to see can be done.

I assume same status update from people who sent in via Bell since it goes to same repair shop.

Keep us updated please.
[Galaxy S I9000 General] spiritflare:
5 weeks and waiting for Galaxy-S

Waiting for 5 weeks now - it says on Bell's site:

parts expected 20101213. That due date has already come and gone.

This is why i prefer to just buy my phone off craigslist and never on contract because there is NO value from Bell getting your phone back in a reasonable time. You would think signing a contract they would do their best to accomodate the customer, but they don't give a rat's ass once you've signed your contract.
[Galaxy S I9000 General] xxgg:
i remember reading a post by a bell user that he/she complained to the client care or some sort of that level and got full refund on unused... well... cost for the data which was not able to be used by the end user due to phone being at the shop.

i am sure if you talk and ***** about how long your phone has been at repair... they'll do something for u.

where us people like myself who bought it 3rd party and are with different carrier.

I think I am just going to purchase a another android phone, likely DesireZ.

Oh god, LG just annouced a power house android phone with DualCore nVidia Tegra 2 chip. Haha due out in spring at Europe/Asian. No info for North America as usual.

Nexus S is now purchasable, Nexus S should have been a dual core part.
[Galaxy S I9000 General] masterslacker:
That was me, the OP. Hopefully others have been successful at calling in, complaining, and getting something out of it.
[Galaxy S I9000 General] xxgg:
UPDATE:

My phone was shipped on November 15th, Received by FutureTel on November 16th.

I received my phone back from FutureTel today (December 17th), shipping date show as shipped on December 15th.

I guess parts have arrived and hope your phone(s) will be sent back to you soon!

http://xdaforums.com/showpost.php?p=9890519&postcount=893
[Galaxy S I9000 General] masterslacker:
How have you gotten your phone back before me? FutureTel has had my phone since November 3rd!!
[Galaxy S I9000 General] xxgg:
Maybe your phone is in transit? Who knows.
[Galaxy S I9000 General] masterslacker:
That's what the Bell tracking page says, but there are no dates to indicate what day it was shipped. I went into the store today, and they don't have it yet :(
[Galaxy S I9000 General] PrinceOD:
Well, I was on vacation for a week and got a call from Bell while I was gone that my phone was waiting for me. That'd mean it took about a week and a half, sounds like they just sent back a replacement, I'll know more tomorrow when I've picked it up.