yashsingh1/xdaforums huggingface dataset:
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
I have searched the forum, and google about this error message, and have found a few other people who have gotten it but no one has responded to them. So if there is a fix out there, I'm sorry, I was not able to find it before posting. Thanks for helping me out!

This is my phone information, out of the box:

Firmware version: 2.1-update 1

Baseband version: I897UCJH7

Kernel version: 2.6.29

jetaek.lee@sep-11 #2

Build number: ECLAIR.UCJH7

I tried the One-Click Root in this thread:

http://xdaforums.com/showthread.php?t=739304.

It gave me the Superuser permissions app (with a android skull-and-crossbones icon). I could open this app, there were no apps listed within it, and I could access the settings, but if I tried to access the log screen it gave me the following message:

"Sorry! The application Superuser Permissions (process com.noshufou.android,su) has stopped unexpectedly. Please try again [Force close]".

I unrooted it with the same One-Click method, and it removed the Superuser App. Then I tried the method listed here: http://xdaforums.com/showthread.php?t=736491#. this method gave me the Superuser permissions app (with a ninja icon), but this time I can't even open the app. It gives me the same error listed above as soon as I open it.

I then tried to unroot again, using the One-Click method that worked before, but it did not remove the Superuser App.

So where am I now? I'm not exactly sure what has happened to my phone at this point.
[Captivate Q&A, Help & Troubleshooting] rastanthology:
have u checked at any time if u had superuser rights??? I've rooted my cappy several times and had not opened once the super user app :p

download terminal emulator from the market and type "su" (without "") and see if it gets permission...
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
I downloaded the android terminal emulator, and typed su as directed, and got the same error message as listed in my OP.
[Captivate Q&A, Help & Troubleshooting] mcord11758:
Use the one click method again. Download something harmless like drocap2 which us an app that requires root to take screen shots. Open app. If you are rooted the app will ask if you want to grant super user permission.
[Captivate Q&A, Help & Troubleshooting] visitador02:
Excuse me? I thought the whole point of rooting is to get superuser permission. That is, like an administrator in Windows. With superuser permission, you can use apps that are otherwise blocked, such as titanium backup. And you can use custom recoveries to flash other custom roms.

When I rooted my phone, I got superuser app with the skull and cross. Anytime I use an app that requires superuser permission, it will record so in the superuser app.

I think you already had root the first time. Now, I don't know what you have done to stop the phone from being rooted again.
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Did the One-Click root again, this time it said it couldn't find the update.zip. I really don't understand what's going on.

Edited to add: When I go to Settings-->Applications-->Manage Applications - Superuser is not listed there. It is on the main applications page, but I cannot open it - it gives that error message.
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Tried to do the one-click root again, for the I-don't-know-how-manyieth time. I watched the green dos screen very closely, and it said something about not being able to update root... then it quickly went to the blue screen that said I was rooted and the phone would be rebooted, select reinstall packages, etc.

Hoping the more information I can give will be helpful.
[Captivate Q&A, Help & Troubleshooting] visitador02:
Why don't you test the phone. Go to market and try to get an app that only works if you have root (i.e. with superuser status). I would suggest getting Titanium backup. If you can get it and can get it to work, then you have root.

Edit: Just read your last message. I think you did not do the last step: Get the phone in recovery mode (holding updown volume switch and on switch at the same time). It should lead you to blue screen and then you have to select update.
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
I did get to the recovery mode. The one click program reboots the phone directly into recovery mode, but I also used the volume and power key method to get it to recovery mode when I tried the manual copy of the update.zip method.
[Captivate Q&A, Help & Troubleshooting] visitador02:
But on recovery move (blue color), did you use vol down to move the highligted line to "reinstall packages" and then use power key to select it? Otherwise, I am at lost as to what you did.
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Yes I did. Believe me, I am as confused as you are. I researched rooting for weeks before getting the captivate and I followed the directions exactly, or at least I think I did.
[Captivate Q&A, Help & Troubleshooting] Dave the Knave:
May I just suggest, flashing back to JF6 with Odin, then using Kies to update back to JH7, and trying to root again?
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
I was worried I might have to restore to stock. Thankfully I haven't made too many customizations...

A few questions:

I have purchased one application from the market - will it let me re-download this application after restoring?

Also, what difference would flashing an older version than I originally had, and then updating back up to my original version make? Sorry if that's a noob question, I just would like to understand why I can't or shouldn't just restore to stock and then try rooting again from there. I ask this because I just got done reading the "How to: Samsung Kies Program" thread, and it seems there are no end to the problems people have encountered using that program, so I would like to avoid having to use the program if possible.

Thanks so much, everyone, for your help!
[Captivate Q&A, Help & Troubleshooting] mcord11758:
Market saves all purchased apps you just have to download them again.

I would flash stock using this program

http://xdaforums.com/showthread.php?t=731989

As long as you follow the steps it its easy and usually painless. It us also going to become your favorite program if you start flashing custom roms
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Ok, I tried to install the drivers for Windows 64bit and it says it was "not successfully installed". I downloaded some drivers recently from this link http://xdaforums.com/showthread.php?t=728929 when I originally did the one-click root. Could it be "not successfully installing" because the driver was already installed? I didn't pay enough attention the first time I installed them to notice if it wasn't successfully installed that time either. I don't want to mess up my phone by not having everything right.
[Captivate Q&A, Help & Troubleshooting] mcord11758:
Does your computer recognize your device when it is plugged in, our does out give you an error message. If it recognized your device move to the next step
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
I will be attempting to restore my phone to stock tomorrow... I was able to go into Device Manager and pull in the drivers manually. It installed all but the I put it into download mode just now, to make sure I knew how to get there, and it said there were some drivers missing. "CDC Abstract Control Model (ACM)" and "S3C6410 Android ADB" were not able to install. Also, I put my phone into download mode, just to make sure I could get into it before attempting the restore, and a box popped up saying there was a missing driver.
[Captivate Q&A, Help & Troubleshooting] Dave the Knave:
I downloaded the drivers from Samsung. Unzipped the file and pointed device manager to that directory everytime it asked for a driver. Worked like a charm and have never had any issues like everyone else. Then again I know what I'm doing.

Sent from my Captivate
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Ok, I un-installed the drivers, and reinstalled them and everything installed correctly this time and I am no longer getting message about drivers not being installed correctly. The computer recognizes the phone and all is well. Now I am following the instructions in this thread: http://xdaforums.com/showthread.php?t=731989 to use Odin to flash back to stock, but something's not working. I start by turning the phone off, removing the battery, sim and sd card, and inserting the battery again. Then I open Odin, and enter download mode by holding down the volume keys and plugging the in the USB. Then I click "start" on the Odin program. It immediately shows "<OSM> All threads completed. (succeed 0 / failed 0)" and nothing has changed on the phone. What am I doing wrong?

Edit: I'm gathering from reading the Odin thread that Odin is not recognizing my phone?

I've tried the method of plugging the phone in, opening Odin, pulling and reinserting the battery, and then entering download mode by holding the volume and power keys and releasing the power key after the second black screen. Odin still doesn't show any indication of detecting my phone.
[Captivate Q&A, Help & Troubleshooting] Rhiannon224:
Close Odin. Run Odin as administrator and plug your phone into a rear usb port, you need to plug into a usb port that is close to the motherboard because Odin needs a lot of juice, it won't work for most from any other ports. Put your phone in download mode and try it again.
[Captivate Q&A, Help & Troubleshooting] Mac11700:
Have the following page open on your computer so you can follow it as needed in case you have to use other methods..http://xdaforums.com/showthread.php?t=731989

Make sure you have usb debugging enabled and all the right drivers installed...then follow this by the numbers...

1) Make sure you can do the 3 button recovery first.Test it and make sure you can reboot your phone.If you can..reboot..continue on..if you can't..then you will use the other Odin methods listed on the page above.

2)

Plug in your usb cable to your phone and computer with your phone off

...This is important and easily overlooked...ask me how I know:o:o

3)

Now...Open Odin on your compute

r. You won't see anything in the boxes just yet. Don't click on anything yet...your not ready to do this yet..

4) On your plugged in phone that already has usb debugging enabled...you did enable correct...if not..do so now and then go back to #2...if it is continue on...Now..Enter Download Mode on your phone via the 3 button method...You should get a big yellow triangle with the android guy in it with a shovel and it says download mode..DO Not Disconnect From Target...If you see this...then click start...If you see the AT&T splash screen and it boots up..wait till it boots...and then shut it off and make sure you are holding down both the volume buttons and the power button to get into the recovery menu..If you see the yellow triangle..proceed to #5...If for some reason you can't get that yellow triangle...Go back to #2..and try again...If you don't get that big yellow triangle..on 3rd time...then try this...

Unhook your usb cable

Close and restart Odin

Pull you battery out of the phone and wait 3 minutes

Remove Sim card and external memory

Connect up your usb cord to the phone

Now the next one is tricky...so be in good light so you can see what your doing..

Hold both the volume buttons in and insert the battery...it should immediately go into the recovery mode...if it doesn't repeat...in the correct order...when it does..you will see the comm port listed..and a few other things in the Odin box..then go to #5

5)Click Start

Don't be in a hurry...it will take a couple minutes and you phone will be flashed to stock..Then do what you wanted to do..

Hope this helps

Mac
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Mac,

Thank you so much for your detailed instructions. They were very easy to follow.

Unfortunately, I am still not able to get Odin to recognize my phone in download mode. I followed the directions exactly, but Odin is not displaying the comm port, and hitting start still shows "<OSM> All threads completed. (succeed 0 / failed 0)". I'm running out of ideas.

Edit: I keep trying over and over... this time I got a message saying that it was installing some drivers... and it says the "Gadget Serial" driver was not found. I read that the "gadget serial" driver can be gotten through the Samsung PC Studio program, but when I downloaded that program I was unable to get the phone to connect to the program (no matter what usb port used).

I'm running Windows 7 64 bit. Is that causing any of this?
[Captivate Q&A, Help & Troubleshooting] rastanthology:
you could check if there is any update for the drivers of your mother, though i wouldn't bet on this one since I was able to use odin on a notebook with usb 1.0...

you can also try to run odin in windows xp compatibility mode, right click the file, hit properties and is somewhere in there

if none of those work you could try to do it from another pc
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Ok, tried the whole thing on my husband's (very slow) XP 32 bit laptop. In Odin, in one of the top left boxes (not the bigger box on the left, but the second small one down from the top) is yellow and it says "0:[Com8]". Is this what I'm wanting to see? I haven't clicked start yet because I want to make sure. Thanks!
[Captivate Q&A, Help & Troubleshooting] bobbylx:
Yes, thats what you should be seeing.
[Captivate Q&A, Help & Troubleshooting] Dave the Knave:
Yes yes yes! That's exactly what you want to see!

Sent from my Captivate
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Ok, I clicked start, barely kept from having a heart attack, and it went through the whole thing successfully. Now the Odin screen says "PASS!" in a green box, and it says "0:[COM9]" in the yellow box (the com port changed from 8 to 9). Also, it says "<OSM> All threads completed. (succeed 1 / failed 0)". Then underneath that it says "<ID:0/009> Added!!". Is this normal?

When the phone rebooted, the computer asked if I wanted to view the files on the phone. I said yes, and I can see that it still has my old app files on the phone... is this ok, or do I need to do a master clear as well? And either way, what is the proper way to disconnect from Odin and unplug my phone at this point?

Thanks so much for y'alls help!
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Ok, Odin completed as I stated above, and I powered off the phone and restarted it. I went to settings-->software upgrade. It downloaded the upgrade, and rebooted. On the white screen with blue letters, it said that the update failed. When it rebooted, the phone said "The update was not completed. No update is applied to your phone". So.... I was supposed to upgrade back to I897UCJH7 before attempting to root again, right?

Edit: downloading Kies mini right now to attempt the update... at some point I'll have to pause all this and go to bed. 10 hour work days don't go over so well with little sleep. lol

Edit 2: I am able to connect to Kies mini, but it says "Firmware version: Failed to connect to the model information server" and the "Phone Upgrade" button is grayed out.
[Captivate Q&A, Help & Troubleshooting] Dave the Knave:
Do you have USB debugging enabled? I always had to have it on for Kies to recognize my phone

Sent from my Captivate
[Captivate Q&A, Help & Troubleshooting] bobbylx:
Here's JH7 deodexed and ready to install. http://xdaforums.com/showthread.php?t=782022

Just put on your SDcard, install Clockwork Recovery, boot into recovery, choose flash zip from sd, pick .zip, and done.

But question, since you're going through all this trouble, why don't you just install Cognition? It's a 2.2 ROM, rooted, lagfix, etc.
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Yes, I have debugging enabled.

Thanks! I was actually planning on doing Cognition... can I do that from the version my phone is now, with no ill effects? Do I have to be rooted first before installing Cognition? Sorry, I'm still a little fuzzy on flashing ROMS and all.
[Captivate Q&A, Help & Troubleshooting] bobbylx:
No you dont have to be rooted. And its best if you do it from stock, so youre fine. Just backup important data first, then in clockwork before flashing choose wipe data. Just go to the Captivate developement section and get Clockwork recovery. Put the update.zip on the root of your internal sdcard, then boot into recovery mode, reinstall packages a couple times then choose to install the rom of choice.

I would to read the read before flashing thread first, just to make sure you are prepared if something doesnt work right.
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Ok, just tried the One-Click Root again, this time on my husband's XP laptop. (Just to refresh everyone, this is after flashing the stock rom). Everything seemed to go well, and it added the android skull and crossbones Superuser icon to my applications. But, this time when I click log, it says "Sorry! The application Superuser Permissions (process com.noshufou.android.su) has stopped unexpectedly. Please try again. dumpstate_app_201012062132_com_noshufou_android_su. log has been saved. Use *#9900# to copy out log [Force close]"

Edit: Just tried the other method of copying the update.zip file onto the internal sd, and it switched the superuser icon to the ninja icon, but this time the same message I listed above pops up immediately upon opening. Its the exact same situation as I was having originally, just a slightly different error message.

I swear my phone is unrootable. :(
[Captivate Q&A, Help & Troubleshooting] Pirateghost:
that doesnt necessarily mean its not rooted. try installing and running an app that requires root access.
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Downloaded ShootMe, tried to open it, and got the same error message as I listed in my last post, except this time it said "dumpstate_app_201012062204" (same message, just different number at the end there.
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Really confused about why I can't seem to root... :(

Questions: Should I just try to flash Cognition? With all the problems I've been having, do I have an increased risk of bricking my phone if I try to flash a new ROM? I'm asking this with the understanding that I do not have to already be rooted to flash Cognition, as stated by a poster above. Please correct me if I understood wrong.

The way I see it, I have two choices... flash Cognition rom, and hope that it works out. Or, use Odin again to get back to the stock JF6 (to get rid of the not-working superuser icon that I now have after my second round of One-Click root attempts), and then try to update back to JH7 (which is where I was when I first got the phone). The only problem is that when I tried to update back to JH7 with Kies Mini the first time, it kept saying "Firmware version: Failed to connect to the model information server" and the "Phone Upgrade" button was grayed out. So I may just be stuck with JF6. Ugh.
[Captivate Q&A, Help & Troubleshooting] bobbylx:
First thing I would do is verify whether or not you are able to access download/recovery modes by using the button methods while still on stock JF6. If I remember right 7 added the button fix for phones that don't have it, and if you're starting with JF6 then I would be sure it worked.

IF button download/recovery works, then there should be no harm in going straight to Cog or any other rom you like.

As for rooting your existing ROM, no clue whats happening there. I've never used the one-click root. I like super rooter extreme or unleash the beast. Just save to internal SD, boot into recovery and install. Pretty easy.

Here ya go, doesn't get any easier than this. http://xdaforums.com/showthread.php?t=751934&highlight=super+rooter
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Thank you.

As you thought, I was not able to boot into download mode with JF6. But, in the first bit of good news since I've gotten the phone, I was able to use Kies to update to JH7! Oddly enough, I couldn't get it to work on the XP computer (kept saying it lost the internet connection), but I got it to work on the Windows 7 computer. BUT, I now I can't get into download mode by just pressing and holding the volume and power keys like I could before. I am able to get into download mode by holding the volume keys and inserting the usb cord.

So now the question is, do I try to mess with it anymore, or just customize the stock rom as much as possible and count my blessings that I was able to get it back to JH7 at all after all that trouble?

I am still a bit confused about my options if I want to try to continue on with roms... Do I or do I not have to be rooted before flashing a rom? I've gotten different answers. The first step on the Cognition rom thread says to root your phone?

Can someone give me step by step instructions for flashing Cognition without rooting if that's possible? Otherwise, I guess I need to know what the best, most foolproof way of rooting is, other than One-Click Root which obviously wasn't foolproof on my "special" phone. Bobbylx, it looks like what you linked to is a rom? I couldn't tell from the thread if it was just a way of rooting, but it looks like a rom itself. Plus the thread has been closed, so I wasn't sure if it was outdated or not. I've heard good things about Cognition, so that's why I was planning on using that. Correct me if I'm wrong about it being a rom though, I am getting confused by all the threads I'm reading.
[Captivate Q&A, Help & Troubleshooting] bobbylx:
What I linked above is a rooting method. Place the update.zip on the root of sdcard, then boot into stock recovery and choose reinstall packages. This will root your phone, remove bloatware, enable sideloading and more.

To install cog or any other ROM you do not need root. Search the market for rom manager. Download and install. Launch the app and choose install clockwork recovery. This places a new updat.zip on your sdcard. Then download the rom you want and dave to sdcard. When I say sdcard, I mean just internal storage. Then boot your phone into recovery, with either adv or buttons, and choose reinstall packages. You will have to do that twice. Now you should have clockwork. Choose flash zip file from sd. Then choose zip file to flash. Then navigate to the rom you downloaded and install. Enjoy new rom.

Edit. Actually you need to have root to install rom manager. Attached is clockwork recovery update.zip. Just put on sdcard and go into stock recovery, reinstall packages twice and you're good.

Edit2. Read this, this is step by step for installing Axura. The method is the same for every rom I've flashed. http://xdaforums.com/showpost.php?p=9636864&postcount=4
[Captivate Q&A, Help & Troubleshooting] GlassButrFly:
Ok, so this is the plan. Please tell me if this will not work.

First step: I will root with the method that you linked to by downloading the SRE v1.3.1c file, renaming it to update.zip, rebooting into recovery and selecting reinstall packages. The only thing I'm not sure about here is, the thread says "If you are running JH7, make sure you do both clear cache options in stock recovery BEFORE installing SRE or it will have issues". I am not sure how to do that.

Second step: Download the Cognition Rom file, and place it in the root of the sd card. Then download Rom Manager, and go through the Clockwork Recovery process. Then open Rom Manager, choose Install ROM from SD card, select the Cognition file and wipe data and go.

I'm combining these steps from several different threads, to show how I plan to get from where I am now to where I want to be. Please let me know if I am missing something, or if I'm about to something that will really mess me up.

Thank you so much!
[Captivate Q&A, Help & Troubleshooting] bobbylx:
Personally, I would just follow the directions in the link I gave in my second edit. No need to root, and substitute the axura rom with cog. The steps are the same.