yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] patrickk:
Why does the camera settings thing keep getting brought up as a Dell bug? I'm pretty sure this is a WP7 issue not a DVP issue.

Besides, as of right now there is no "delay" - at least not from the original date of the 14/15. Most people have an arrival date of the 14th or the 15th and until those don't arrive on time.... I'm keeping my fingers crossed that we're all just paranoid though.

I was in the initial batch of people that ordered using the "secret" link from a few weeks back and got my order cancelled. Can't really get too mad at Dell since that wasn't technically a public link. As long as it arrives by Wednesday, they haven't really missed anything as far as I'm concerned.
[Venue Pro General] 937dytboi:
ok guys heres the spill. i stated earlier that dell contacted me via voicemail stating my order was delayed till 12/20 and the device is backordered.

i ordered the 16gig device on the free second day shipping. i checked my status online annd i called dells automated order status service and they both still state 12/15 so im not sure whats going on and why i recieved that voicemail. my otterbox seems to be on its way to me and i should receive that by tuesday. hope that helps. i will keep the board posted on new info. hopefully i can find more info once i get home to my pc because my tp2 is crapping right now.
[Venue Pro General] mrancier:
The camera bug issue was brought up by the Dell rep in the thread that I posted. She is the one that talked about a software fix for that issue. I did not know about it until I read it there. Also, at this point their shipping backlog could be huge. Why would they wait til the last minute ? My company gets Dell orders shipped constantly and Dell always ships earlier than the estimate, at least for us. Something is definately up. I hope I am wrong.
[Venue Pro General] bernaserra:
Order from dell all of time, order always ships when it says and get here when it says. Can we please just wait until monday and quit trying to predict the future?
[Venue Pro General] mrancier:
You're right. My bad. It's just the lack of information coming from Dell that makes me crazy. That and the quote From the Dell rep I found in the Dell community website. I really hated when companies wait until the last minute to tell us that there is a problem. I am sure more then one person will be upset if come Monday the orders don't ship and Dell offers no explanation as to why. Wouldn't it be better if they said that they identified a problem and that it will take them a little while longer for them to ship to you a device that you will be less likely to return or replace. I would wait patienty. The info I found is legit and posted on dells community support site for the venue

Pro. It is not speculation. Does it apply to units that were to be shipped on the official retail date of dec 9th (as seen on their website and numerous media outlets, not on the leaked dec 15th that was never confirmed)? Dunno, but I would imagine that some folks would appreciate being informed and prepared mentally in case their unit doesn't ship on time. Also, the voicemail that another

Member received is a bit interesting. Why would Dell cs bother

Doing that ? Why would we assume he is not being truthful ? Better prepared than pissed, I think. But you are right. Waiting is the best thing. Thank

You.
[Venue Pro General] cccooper:
Fedex doesn't ship on Mondays. Unless you pay extra. So, for those that ordered with one day shipping and have an estimated delivery on the 14th (me!) should see theirs ship out tomorrow (Sunday).

Right...
[Venue Pro General] 937dytboi:
Ok guys finally got home and was able to check over my confirmation numbers and noticed that the delayed items were for the DVP i originally ordered on 11/30 and not the ordr i placed on 12/1. So I think my call was a misfire and I think it still will reach here on the 15th like stated
[Venue Pro General] patrickk:
What are you talking about FedEx doesn't ship on Mondays? I ship PLENTY of stuff out on Monday and have never had an upcharge.

Amen! All the pure speculation on this thread is bordering on insanity. How about we all wait until the first round of shipments are supposed to arrive? If Dell misses those dates THEN we can all storm the castle with pitchforks! :D
[Venue Pro General] lemonspeakers:
Alright. My DVP is set to arrive this Tuesday (14th) as stated on my order status page. i also have next day delivery. However, the webpage doesnt show my DVP being shipped yet. In fact, its still showing "IN PRODUCTION" as of right now.

Hopefully they will ship it tomorrow (13th) so that I can have it on tuesday.

BTW, what happens if they don't deliver on time? Do they compensate you for paying 16 bucks? What happens? I payed too much to not have dell "deliver" *(pun intended).
[Venue Pro General] SHAUN231:
Its a sunday so it probally wont ship tonight but it has to go out at least 8 am tomorrow for next day delivery. Dell is weird they missed my sahipping before and gave me 40 dollars off so you never know what they would do. But they would be doing bad business by not getting units out tomorrow with the nexus s launching this week
[Venue Pro General] jfellows:
Check this out from the FedEx site:

http://fedex.com/us/services/us/index.html?tsid=s5&tssect=app9

FedEx Home Delivery®: 1–7 business days, based on distance to the destination

Service Details

Delivery Times	1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii. Check transit times.

Service Days	Tuesday–Saturday. Delivery is between 9 a.m. and 8 p.m. FedEx Ground picks up packages Monday–Friday.

Delivery Area	Available throughout all 50 states.

Package Size and Weight	Up to 70 lbs., 108" in length, 165" in length plus girth (L+2W+2H).

Exceptions	FedEx Home Delivery cannot deliver to P.O. boxes. No hazardous materials, except ORM-D (see hazardous materials).

Convenient Delivery Options	FedEx Date Certain Home Delivery®

FedEx Evening Home Delivery®

FedEx Appointment Home Delivery®

Additional Information	View Tariff. View residential information.

Options	FedEx® Delivery Signature Options

Proof of Delivery

Return Solutions

FedEx Network	FedEx Ground

Of course this is for regular home delivery. Overnight and 2-3 day delivery will deliver on Monday. Just wanted to get the source link out there.

As stated before though, why get all up in arms when the delivery date is still a couple of days away?

Wait till D-Day and then go nuts if you don't have your phone.
[Venue Pro General] bernaserra:
Yeah forgot we ship mostly to dealers/businesses. I guess it would make sense seeing as how order originally stated to ship on the 9th changed to the 13th.
[Venue Pro General] cccooper:
What sucks is, I actually just ordered a Dell laptop. It should arrive at the Fedex in my town today. Unfortunately it will sit there all Monday and not get delivered until Tuesday. :(:(:(:(:(:(:(:(:(:(:(:(:(:(
[Venue Pro General] benjaminries:
commuter case just shipped

Just got a shipping notification email from Dell. They just shipped out my Otterbox commuter case; the Venue Pro 16 GB is still "in production". Strange, since they had put a delay on the commuter case last week - must have been a false alarm.

I seriously doubt there's going to be a backlog on the phones.
[Venue Pro General] fathamburger:
I just got a follow up from the Dell lady who at least tried to help me out the most, she said new orders are set to be delivered on Jan 12th, so that's probably the date we'd look for if they don't make christmas.

My gut feeling is that there will be one shipment before christmas and the rest will come into the new year
[Venue Pro General] mrancier:
Drama

Not sure what misinformation is being spread in this forum. The fedex thing is true for home delivery, this has been the case for years. It is also true that to make all this delivery estimates a lot this orders should have at least an airbill generated ( you know the ones. When you track them, they only say that

The information has been transmitted to fedex). Fedex and Dell are

Both 24/7 operations and i don't see why they would hold out

On shipments during this time do year. I believe the official date was never the

14th : it was December 9th. That is what was on the website

For the last days. The 14th was some leaked unconfirmed date (misinformation ?). The info I shared was from a Dell rep in the Dell support forum. The fact is some of this orders should have shipped already. For whatever reason they haven't, and some of us (me), may have over reacted to this delay. For that I am sorry. I just want to be in the loop, and sharingy opinion and experience with others that do the same helps me put things in perspective. I don't likento wait and I hate delays, but if I know what's going on I can at least occupy my time

In other ways.
[Venue Pro General] notebookgrail:
Interesting article (press release) from Dell officially promising immediate availability of DVP on Dec 1 (both MS store and online).

http://content.dell.com/us/en/corp/d/press-releases/2010-12-01-dell-venue-pro-en.aspx
[Venue Pro General] bernaserra:
Never stated your dell link was wrong, although the representatives message could be interpreted in different ways. I did not get my notion that the delivery date would be the 14th from a blog. I merely read post after post stating the orders were to be delivered on the 14th/15th. Even you responded to the person who stated they were prioritizing orders, so why argue with me? So no, no misinformation here just good ol common sense which seems to be lacking.

Everyone who ordered stated that the preliminary ship date of the 9th changed once the order was complete.(with the earliest being the 14th) I have yet to see anyone post an earlier date then the 14th so from looking at the facts the ship date should be Monday. I don't see the reasoning that any of these orders should have shipped already. If anyone has an estimated delivery date of the13th then please speak up.

Truth is no one likes delays but going from the facts we can only hope some orders start shipping tomorrow. I for one will be posting right away if mine ships. If it doesn't then I will bring some pitchforks and we can scream "discounts for all!"
[Venue Pro General] lemonspeakers:
I will also be posting right away tomorrow when I see the status on my order page go from "IN PRODUCTION" to "SHIPPED" or when I get a phone call from the dell reps.

It better shipp tomorrow because my estimated deliver date is set for tuesday the 14th.
[Venue Pro General] mrancier:
Common sense.

I actually worked for a Dell subcontractor for cs a number of years ago. At that time, shipping estimates were very volatile. I guess that's why their estimates are not guarantees. Common sense. Cs agents will only be able to share the information they have access to, wether it reflects reality or not. The agent I talked to, that gave me free overnight, said that she could not foresee any backlog, and it might be related to a shipping backlog. She did not say it was in fact a shipping problem.

Bottom line, when you call or chat, and the system says your item will be delivered on the 15th, that is what the cs will tell you. Common sense.

I will be there with a pitchfork of my own, but I hope you're the one that is right and we all get our devices sooner rather than later.
[Venue Pro General] bernaserra:
One can only hope.
[Venue Pro General] notebookgrail:
Now the DVP product page is dead :confused:

edit:Nevermind, none of the dell mobile links work.
[Venue Pro General] cccooper:
Has anyone's debit/credit card been charge again? Since the first charge was just a "hold"...
[Venue Pro General] Peew971:
I'm starting to regret not buying the Omnia 7 when I could have :(. Not only Dell is on the verge of messing up the 2nd launch for the DVP but once again they're not releasing any sort of statement to keep people informed. That is really poor customer service.

And don't tell me we're supposed to wait for the 14th-15th before we can complain, they said the phone was shipping December 9th, they came up with the date, not us :mad:.
[Venue Pro General] cccooper:
Well, that was an PRELIMINARY ship date. So, we CAN'T complain until it doesn't arrive on our estimated delivery date, which is the 14-15th for most of us.
[Venue Pro General] ratchetjaw:
I really hope guys/gals get them soon. I gave up and couldn't take it any longer but still hoping they ship or better yet start delivery today. Hope the phone is all we had hoped
[Venue Pro General] Kotlicki:
Just a quick note that local time in Taiwan is 13th of December 19:27....

I do not think they are shipping after 17:00.... So lets hope they shipped and its just a matter of someone in the US getting up now and updating the status manually or we all expecting a 2nd day delivey on the 15th are gonna be dissapointed today.
[Venue Pro General] dhafiz:
Those of us expecting delivery on the 14th (next business day) are going to be even more disappointed. Mine still says "in production"... :(
[Venue Pro General] cccooper:
I also have overnight for the 14th and mine says "in production" as well. However, to have some delivered the next day, it needs to be shipped BY 3pm. So, we still have plenty of time. Plus, its likely that Dell may not update the status right away. Perhaps they are in the process of shipping now...
[Venue Pro General] mrancier:
They have been known to ship without a notice being sent. Happened to one of my in-laws. Even if you don't get a notice today, all hope may not be lost.
[Venue Pro General] bernaserra:
A little positivity, nice!:D

Though I don't trust anything CS says, they are still saying it will be shipped today. I take that with a grain of salt though. They could have prevented all this frustration by simply releasing some word on their blog or twitter even. I think the waiting with lack of word is what frustrates people the most.

Went out take the dog for a walk this morning and look what I see delivering packages on a Monday.:eek:

disclaimer: I merely thought it was funny due to previous convo. Not trying to start up anything.
[Venue Pro General] patrickk:
That's a good point. It's happened to me twice (although once was from the Dell Outlet).
[Venue Pro General] Kyzgar:
Mine still says In Production... Argh! Another thing I find annoying is that when you log into T-Mobile's website, you can't pick the DVP as your phone. Being the exclusive carrier for now, you'd think they would add it to the catalog.

So many other WP7 phones are buy one get one and we haven't even gotten to give ours a try yet. Come on, Dell!

*sigh*
[Venue Pro General] mrancier:
FYI

12/13/2010 07:53:46AM	System: "Thanks for choosing Chat to assist you in making your purchase on Dell.com. A Dell.com Chat Expert will be with you shortly."

12/13/2010 07:53:54AM	Session Started with Agent (Richelle Ann A)

12/13/2010 07:54:22AM	Agent (Richelle Ann A): "Welcome to Dell US Chat! My name is Richelle and I will be your Dell.com Sales Chat Expert. I can be reached at us_dhs_sp_sales@dell.com or via our team's mailbox number at 1-****-****-**** ext. 7284516. How can I help you today?"

12/13/2010 07:55:16AM	mrancier: "I have a dell venue pro in production and the delivery date slipped to january. It was supposed to be 12/23/****. What's happening ?"

12/13/2010 07:56:18AM	Agent (Richelle Ann A): "glad you chatted in today. May I have the order number so I can check on it"

12/13/2010 07:56:34AM	MRancier: "xxxxxxxx"

12/13/2010 07:57:28AM	Agent (Richelle Ann A): "Thank you"

12/13/2010 07:57:32AM	Agent (Richelle Ann A): "Please give me a minute or two"

12/13/2010 07:57:40AM	MRancier: "k"

12/13/2010 07:58:47AM	Agent (Richelle Ann A): "Thank you for waitingI see here there is a manufacturing delay of 14 business days"

12/13/2010 07:59:05AM	Agent (Richelle Ann A): "You have reached dell home sales. Let me give you the number of our customer care team"

12/13/2010 07:59:33AM	Agent (Richelle Ann A): "so that you will get further assistance if you have any more questions as to why there was a manufacturing delay"

12/13/2010 07:59:34AM	Agent (Richelle Ann A): ":-)"

12/13/2010 07:59:41AM	Agent (Richelle Ann A): "****-****-**** x. 7266966"

12/13/2010 07:59:53AM	MRancier: "k. Thanks."

12/13/2010 08:01:16AM	MRancier: "That is not a valid extension"

12/13/2010 08:01:39AM	Agent (Richelle Ann A): "****-****-****"

12/13/2010 08:01:56AM	MRancier: "k"

12/13/2010 08:02:08AM	Agent (Richelle Ann A): "Is there anything else on my end?"

12/13/2010 08:02:20AM	Agent (Richelle Ann A): "was I able to answer your concern for this chat session?"

12/13/2010 08:02:43AM	MRancier: "no, but thank you anyway."

12/13/2010 08:02:45AM	Session Ended
[Venue Pro General] cccooper:
hahaha.... I did say unless you pay extra!

However, whats strange... I ordered my DVP on the 1st

I ordered a Dell laptop on the 9 with FREE 7 BUSINESS DAYS SHIPPING... its being delivered TODAY (on Monday!) :confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused:
[Venue Pro General] mrancier:
14 day manufacturing delay Confirmed with Phone CS as well. She tried to spin it as a high demand item and that they did not have enough parts in hand. I told her that the agent said it a manufacturing delay and that I was told a few days ago, that there were enough units in hand to fulfill the current orders. She just repeated the line about high demand. Sounds like damage control.
[Venue Pro General] bernaserra:
If this is true then dell is full of screwups lol. This would normally be the reason I refrain from purchasing online, you are always at the company's mercy. Do you see this change reflected on the website?
[Venue Pro General] mrancier:
I didn't mask my order number. Would you mind masking it on my quote on your post ? Sorry about that, and thanks.
[Venue Pro General] Peew971:
I just posted the news on twitter, let's see how their rep reacts. Whether the delay is true or not they will have to comment on it and tell us what's happening.
[Venue Pro General] cccooper:
The dell reps are a little confused. New orders are taking 14 manufacturing day. NOT that our orders are delayed 14 days.

Or am I misunderstanding what you were saying/posting?
[Venue Pro General] mrancier:
Good idea. Let's see what Manchaca has to say about this. He is been silent since the 10th.
[Venue Pro General] mrancier:
I asked about the status of my order and she said there is currently a 14 day manufacturing delay. She did not say it was for new orders.
[Venue Pro General] mrancier:
I also called and confirmed with the agent on the phone. There is also the possibility that the CS agents are indeed confused, but I did specify my order.
[Venue Pro General] Kotlicki:
Don't have any change on my 12/15 delivery date..... yet.

Maybe they found up they have some bad components and needed to delay some of the orders.... which makes me a bit worried about the quality of the VP they will ship now...
[Venue Pro General] patrickk:
So I just chatted with someone at Dell to see if my order (placed on the 1st, always said due on the 15th) is still supposed to ship today.

"Agent (Mohammed B): "This order is not showing as ship and since i am not able to confirm if it is delay, i will recommend calling customer care at 800-624-9897. They will be able to update you on a more accurate status than i can via chat"

I don't think this necessarily means anything bad, it probably has more to do with their chat reps being clueless. I'm trying to call the # just to be sure though.

While on hold, I did hear something amusing in the recording:

"Please be aware that it may take up to three business days after your order has shipped for tracking information to appear on your order status page"

Sheesh.
[Venue Pro General] mrancier:
The estimate on new orders still sits at 12/29/2010, yet my date slipped to January 6th 2011, and someone posted that new orders where being pushed to mid january.
[Venue Pro General] bernaserra:
That mohamed b stinks he always says to call in no matter what the case. I spoke with his sup a couple weeks back through chat who answered all of my questions and upgraded my shipping. Even gave me an email address and has responded back.
[Venue Pro General] Kotlicki:
Just to check my theory regarding possible prioritization based on model and price you paid, was your order for a 16G full price?
[Venue Pro General] mrancier:
Yes, indeed. Sorry, it is the 16GB , but on contract.
[Venue Pro General] patrickk:
So I finally got through the hold queue. These dudes are friggin morons. Here's a synopsis:

Me: I'm trying to find out if my order will ship today. I spoke to someone online and they said it might be delayed

Sandeep: I'm looking at your order and it says it will be delivered on the 15th but I also see it as in production today on the 13th so that means it is a delay. Is there anything else I can help you with?

Me: Delay? Why? I ordered on the 1st and it has always said I'd receive it on the 15th

Sandeep: Let me find out sir. [I wait for a few minutes]. Sir, Dell has had trouble procuring that part. We are currently out of stock of that part [he never said "venue pro" only "that part"].

Me: Can you tell me how long the delay is?

Sandeep: Sir, we are having difficulties procuring that part that will result in a two to three day delay. That means you will receive your part on December 17th

Me: Well is it 2 or 3 days? I've ordered this two weeks and and I can't get a straight answer out of you.

Sandeep: It is 2 to 3 days sir. You currently have two day shipping and that will mean you will receive it on the 17th.

Me: Well, I've really been expecting it on the 15th. Since the delay is your fault, can you upgrade the shipping for me?

Sandeep: Sir you already have the fastest shipping availalbe. You have next business day.

Me: No, I only chose 2nd business day and that's also what you said to me a few seconds ago

Sandeep: Correct sir. That is the fastest shipping method possible

Me: No, you just said that next business day is the fastest possible and you also said that I have two business day. I can even go on your website right now and pick overnight. I've ordered plenty of things from Dell before with overnight shipping

Sandeep: Correct sir. You have the fastest shipping available.

Me: [very aggitated] NO I DON'T! You've been contradicting yourself for the past minute! Can you please upgrade my shipping because of the delay

Sandeep: [a few seconds pass] Okay sir. I have upgraded your shipping

Me: Will I get an email confirmation of any of this?

Sandeep: No sir. It will appear on the website in 24 hours.

Me: Okay, thanks

Needless to say that guy I spoke with is a colossal moron. I was just trying to exctract a little bit of info. Truth be told, I'm still not entirely sure it won't show up on my doorstep on Wednesday like it originally said. That guy was so dumb I can't believe anything he said. I really doubt he upgraded my shipping either.

Where do they find these people????
[Venue Pro General] mrancier:
Interesting how they are out of stock of a part they have not even shipped.
[Venue Pro General] mrancier:
I think, at the very least, if this delay does exist, everyone should try to upgrade to free overnight. Make it cost Dell a pretty penny.
[Venue Pro General] bernaserra:
I say discounts for everyone. In all seriousness if we are talking about long delays then I am canceling and getting a nexus s.
[Venue Pro General] cccooper:
LOL... I'm not gonna stress about it until it doesn't show up on time. I do NOT believe there is a delay. These reps are clueless, but that is Dell's fault for not informing them. One rep says 14 days (which is hard to believe), one said 2-3 days, and another rep told me there was no delay and my phone will still ship out today.

:p:D:p:D:p:D:p:D:confused:
[Venue Pro General] Peew971:
We'll be here to see you cry tonight :rolleyes:.
[Venue Pro General] patrickk:
Agreed. I still say let's all wait and see if Dell can hit the dates they originally promised (14th and 15th), but the general lack of information and ineptitude is pretty darn irritating.