yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] lemonspeakers:
Have anyone stop to think about the following:

If you ordered with "NEXT BUSINESS DAY," your order should ship today. If you've waited all day, even to the very last hour (11:59PM) expect your order status to change from 'in production' to 'shipped'.

It's 7:13PM here and I have little than 5 Hours to see my order status change online to "SHIPPED"

If it doesn't I'll be mad, since no way in hell can they pull off a shipping order overnight and still have it delivered. Can they?

To anyone who have their delivery date set for tomorrow, has your order status changed yet?

Please speak up =D
[Venue Pro General] patrickk:
I ordered with 2 day shipping and it was due on the 15th. I was upgraded to overnight today. I haven't been able to access the order status page since early this afternoon. Credit card hasn't been charged and as of 5 minutes ago, the chat agent had no further information other that "it has an estimated delivery date of 12/14". She could not tell me if it has actually shipped though.
[Venue Pro General] zaijian:
Ah well I have an HD7 again. I'm done with Dell. If my DVP ever comes, i'll play with it for a bit and return it within the 2 week period, because there's no way i'm ever giving Dell any more money.
[Venue Pro General] dhafiz:
Wanted to give everyone an update... I would have written this sooner, but I had a flight to catch.

I received a call this evening (5:30pm CST) from Dell - some random call center in India - stating that the delivery of my order has been delayed to January 5, 2011. I ordered the 16GB, off-contract, on Dec 1 at 8am CST. I was pretty pissed off and asked to speak to the supervisor. This guy turned out to know nothing more. I got his name and ID: Shawn Rust/#142885.

Anyway, turns out the call to let me know my order has been delayed is because I had called a week ago to find out the status and see if the phone would be shipped on time. Otherwise, they would not have called me at all. The guy kept saying the system generates an automatic email to notify the delay - I did not receive any such email at any point. I have checked my junk-mail and spam folder... All of which meaning, I'd never know that Dell wasn't going to deliver the phone. @#&*!

I had him commit to providing me status updates every 48hours (probably won't, but what else could this guy do). Also, he said he would send an "expedite" request to the shipment management team to get me an unit as soon as possible. Whatever the hell THAT means.

Anyway, so apparently I get nothing - at least not tomorrow. By keeping the order open (as opposed to canceling), Shawn was adamant that the LATEST the phone will be delivered is Jan. 5, 2011 but that there is a better than even chance that the phone may be shipped earlier than that, especially since he sent an "expedite" order.

I'm seriously pissed off about the situation, and frustrated that this is the best Dell can do, and ABSOLUTELY NOTHING I can do about it. Of course, I can't access the order status page on Dell.com as many have noticed. Pretty sure if I saw Michael Dell across the street, I'd punch him in the mouth. With a shovel. Twice.
[Venue Pro General] lemonspeakers:
Um, Is that his extension? Because it's only 6 digits and you need 7 for it to be an extension.
[Venue Pro General] sureloch:
Actually, it was worth it because it was a quality product at a good deal. I gave up on waiting but then 2 months later I received a call from Dell customer service saying they were overnighting the package to me that day. Then they charged my card.

I think they may be trying to keep as many people as possible on the hook for their product by keeping our hopes up, stringing us along until they can get their product out the door.
[Venue Pro General] dhafiz:
It's his Dell ID# (is what he told me).
[Venue Pro General] pessimistic observer:
after sending several emails trying to atleast get confirmation that i didnt just order a case without a phone dell sends me this

"Dear Customer,

We are sorry, your order is taking longer to fulfill than originally estimated and I can assure you our team is making every effort to deliver your order as quickly as possible.

You can check on the real time status of your order and view your new Estimated Delivery Date by going to "that dead site"

After your order is handed over to the carrier for delivery, we will send you an e-mail with tracking and delivery information.

"

guess this means it wont be arriving in 3-5 business day like i had hoped

good thing i'm not one of those guys that actually cares about smart phones or i would probably start getting mad now

come on dell at least read my email before replying
[Venue Pro General] lemonspeakers:
Ugh! Link down again! WTF.

It's been up and down all day. I've been able to access it but my status hasn't changed all day. Called in and Reps are all telling me that it's scheduled to ship today and be delivered. They have nothing stating that it will be delayed.

I highly doubt that I will get it tomorrow. I highly doubt they can ship the phone that fast over night and be delivered to me by tomorrow.

All I know is, they have 1 hour and 30 minutes to change my order page, or when I get the phone, it's going right back after I play with it.

Can anyone confirm if their order status has changed yet?

What about those of you in the EAST COAST?
[Venue Pro General] lemonspeakers:
Would you look at that. The website came back up for me. Status has not changed.

What The Fluck
[Venue Pro General] dburnett:
My otterbox case that I ordered WITH the phone arrived today, which is a couple days earlier than the date of the 17th which they told me it would arrive on.

BUT, what use is this case if I dont even have the phone, let alone having no clue when I would get it.

I may plan on returning the case if I don't get a shipped notice for the phone from dell tonight. I may also return the phone.

What makes me mad is that I actually signed up for t-mobile when I bought the phone on dell's site. Even if I was to return the phone, am I still stuck with the t-mobile contract? I really hope not, as if I cannot get the DVP on time, I might as well stick with my current verizon contract and wait for a WP7 phone to be released(most likely jan).
[Venue Pro General] pNoyr3D:
It is 1AM CST here & my order page status still says "in production".

If this Jan. 5 date is true, Nexus S it is. ****, I really wanted WP7 & HD7 is not in the question because of the ****ty battery life.

OMG!! Just looked at my order status page.. LOW & BEHOLD!!! Estimated Delivery Date:	1/5/2011 (update)

First thing tomorrow morning I am cancelling.

I advise all of you to check your order status pages.. NOW

I ordered the 8GB Non-contract on Dec 1st 8:30AM..
[Venue Pro General] CrownSeven:
Mines still set to the 27th. Although I'm guessing they'll be pushing my order back later eventually.

By the way, I ordered the 8gb, on contract version.
[Venue Pro General] rxgators:
As of 2:40 EST 12/14/10

Shipping Method:	Next Business Day

Estimated Delivery Date:	1/6/2011 (updated)

I kind of loathe the fact that I still support dell by keeping my order but with no foreseeable wp7 device better than the HD7 on t-mobile I am in between a rock and a hard place.

Should we cancel guys?
[Venue Pro General] nexus14:
that's quite unfortunate. i was hoping to get this phone off-contract for the new OS as well as the physical keyboard, but if i have to wait until jan 2011, i am sure my interest for the VP will be gone...

perhaps this winmo7 update (speculated to be in early 2011) will bring new updates that require additional hardware requirements. then we'll see announcements for a whole slew of 2nd gen windows phone devices.
[Venue Pro General] Peew971:
Have you guys notified Engadget? They need to out Dell on their BS now.
[Venue Pro General] themadmen:
I already did yesterday morning but they haven't post nothing about it!!!:cool:
[Venue Pro General] gshocker:
Checked and my order was pushed back as well to the 5th of Jan 2011. Also called the MS store today to see if they heard anything about replacement units since my DVP I got on the 8th of November was defective. They have still not heard anything about when they will get a shipment.

Seems like the whole launch for Dell was a mistake. By the time they are ready to finally ship something out people will be waiting for CES announcements. Bummer.
[Venue Pro General] cccooper:
Same here. My estimated delivery date has changed to 1/5/2011.

I paid for overnight shipping.

I am SERIOUSLY pissed. :mad:

How can a company **** up sooo bad?

I am usnure whether I want to wait or not. This is the only phone I want and at least I know with it being delayed all the issues will be fixed... BUT

I HATE to even give money or do business with a company that would treat their customers this way. AT LEAST a notification or something...
[Venue Pro General] cccooper:
I just can wait until January 4th for Dell to then say the DVP is again being delayed until the 26th.
[Venue Pro General] nexus14:
I would just cancel in case something better is announced.

If you really want it, you can reorder again in mid-Jan when there's no waiting. I am sure the queue for this phone is not that great. There must be some sort of manufacturing error that's causing the delays for everyone, since not a single phone has been shipped.
[Venue Pro General] ANonymous627:
No change as of yet

I ordered at about 4am 12/7/10 (16GB, no contract, EPP, next day shipping) and my EDD has not changed from 12/29/10 yet, but even if it does slip till the 5th it's just one more week so it isn't that bad for me. I miss the HD7 that I returned when I placed the order for the Venue Pro (God I miss the HD7, mine didn't have a single issue and the battery lasted me my entire day every day the whole time I had it), but I really feel for you guys that were expecting delivery this week just to have Dell alter the estimated delivery date by 3 weeks.

That said, if they shift my EDD beyond the 5th of Jan., I will just go buy another HD7 and I'll seriously consider cancelling the order for the DVP... just might keep both.
[Venue Pro General] raimeiken:
yep mine's been updated to 1-6-11 as well....

I don't want any other phone at the moment but this is seriously making me just wait for the 2nd gen windows7 phones
[Venue Pro General] cccooper:
Sorry buddy, but I'm SURE your phone will ship well beyond the 5th (unless you cancel) I ordered early morning on 12/1 with overnight. If you ordered 6 days later theres no way your phone will arrive the same day as mine. It WILL update.
[Venue Pro General] cccooper:
I'd rather just cancel IF something better is announced, but I don't see that happening. I do want this phone, but I cannot bear waiting until mid January. I'm a longtime blackberry user, I NEED a VERTICAL qwerty. This hardware was EVERYTHING I wanted in a phone.
[Venue Pro General] cccooper:
Second gen? According to Microsoft themselves, the OTA update in January will bring enough to be warranted as second generation. And the update in February will be even bigger, they say. So the hardware will be the same..
[Venue Pro General] cccooper:
I want to hold out for this phone sooo bad. But 3 weeks!?!? Think I'm gonna go back to blackberry now... Maybe I will just check it out next month.. :(
[Venue Pro General] lemonspeakers:
Quick, everyone, report this to ENGADGET and show how ****ty Dell is as a company. Mention all the issues they've had, all the delays, etc.

Email pictures, etc. Get this known!! Do it now!

I'm already on it!

This is bull**** from Dell!
[Venue Pro General] Peew971:
The estimated delivery date for new orders is 12/30. Yeah, right! :rolleyes:
[Venue Pro General] lemonspeakers:
I agree. That is bull ****. Notify ENGADGET about this and let them warn people Dell is false advertising and nobody should be ordering from them. This will sure enough make their orders decrease. They sure as hell would loose a lot of future customers and customers who've already placed an order.

I just can't phathom that my order that was placed at the beginning of this month is pushed back more than a month from that date.

Even Alienwares can be built faster than some stupid phone. WTF.

REPORT TO ENGADGET!
[Venue Pro General] Kotlicki:
Just had a chat with a Dell rep. just to let you know how much they are confident with the Jan. estimation:

Agent (Mary Ann M): "as per checking here the estimated delivery date for this would be on or before jan 6 ****."

12/14/2010 04:55:44AM Oren: "Isaw that as well, but I ordered on the 12/1 with an estimated delivery for 12/15.... 3 weeks is kind of a huge delay."

12/14/2010 04:56:04AM Agent (Mary Ann M): "Although we do NOT anticipate a delay in your order we can not guarantee the shipping date because occasionally we run into unexpected delays in manufacturing You will be notified in the event that your system will not make the estimated ship date"

12/14/2010 04:57:00AM Oren: "what you are saying is that also on the new updated delayed date there can be an additional delay?!?"

12/14/2010 04:57:35AM Agent (Mary Ann M): "sure"

I'm calling today to cancel my order. Hope they will not do any trouble cancelling. My feeling is that either I'll go for a different handset or wait for DVP to be reviewed by people who have it from the new batch, verifying that there are no more issues with the phone.
[Venue Pro General] cccooper:
I'm calling today to cancel my order. Hope they will not do any trouble cancelling. My feeling is that either I'll go for a different handset or wait for DVP to be reviewed by people who have it from the new batch, verifying that there are no more issues with the phone.[/QUOTE]

Thats what I'm going to do. I sooo want this phone. But I'm not going to deal with this delay and the possibility of another delay ONLY to receive a phone that ends up not being worth all the hassle. Back to blackberry for now...
[Venue Pro General] 937dytboi:
got my email from dell stating my order has been delayed till 1/6/2011. i told people i would have a wp7 device when i came back from my cruise so they could play with it. its been countless times i told them i will have the phone soon. no thanks to dell and no cdma devices till 2011. this makes wp7 look bad. i cant believe this. ive been so anxious to get my device, now i have a dvp commuter case just sitting here. due to these delays and misinformation really makes u think on what type of company ur dealing with. making me want to add dell to the list of companies to stay away from.
[Venue Pro General] quinstar:
Wmpoweruser.com mentioned the delay on their blog:

http://wmpoweruser.com/the-ever-receding-dell-venue-pro-slips-further-into-vapourware-territory/

Hopefully dell will come with a statement soon...
[Venue Pro General] 937dytboi:
http://www.crn.com/news/client-devi...;jsessionid=DyKsLRMRY+elxDKLIQREaw**.ecappj03
[Venue Pro General] bernaserra:
Emailed tmonews last night and he put up a story!!!
[Venue Pro General] bernaserra:
LMAO, they used my photo.
[Venue Pro General] domineus:
tipped pocketnow and engadget again

we'll see what happens...

posted my thoughts I posted here on dell's comment section for the venue pro

If anything guys if we have to spam these sites to let people know about what is going on I have no problem with that
[Venue Pro General] themadmen:
I'm in!!!:cool:
[Venue Pro General] patrickk:
Just sent another tip to Engadget and also sent one to PocketNow
[Venue Pro General] patrickk:
Did anybody else notice that

http://dell.com/venuepro

no longer works? In addition, if you click through to their mobile page and click on the link for the Venue Pro, it just goes to the default Dell page?

WHAT GIVES??? GIVE US SOME FRIGGIN INFORMATION!!

edit: Looks like it's back. Estimated ship date: 12/30. BS!
[Venue Pro General] Kotlicki:
Tipped engadget with a cut-paste of my chat with the Dell agent poseted here. did it about an hour ago.

My feeling is that they will be looking for a confirmation from Dell and that will not happen before 8am CET
[Venue Pro General] Kotlicki:
Also in their main Mobile phone page, Venue PRO does not exist:

http://accessories.us.dell.com/sna/category.aspx?c=us&category_id=4327&cs=04&l=en&s=bsd&~ck=mn

Hope this means they will be HAPPY to cancel my order!!!
[Venue Pro General] domineus:
it wouldn't be right if new buyers of the device got it before

1. the people that bought the device in november and got issues

2. the people who bought the device december 1

Misinformation all around and it has to be solved ASAP
[Venue Pro General] osvincent:
Canceling my Dell Venue Pro order immediately!

“Dear Customer,

We wanted to let you know that there is a delay with one or more items in your order.

Based on the latest available information, we have adjusted the Estimated Delivery Date and are confident your order will be delivered on or before 01/05/2011”

This was the first email to greet me as I signed into my Outlook this morning. Wow! I mean, can you say absolutely major fu$# up? Jan 2011? Are you kidding me? Dell, like all the other OEMs, had more than sufficient time to bake this thing properly. Dell has already screwed up their Android ambitions, with bringing their Android offerings to market, too late, with feature-set that only attracted to a very narrow niche market - now it seem, they are destined to do the same again, only this time, with embarrassingly non-existent WP7 devices and a botched product roll-out.

I'm canceling my order immediately! Thankfully, I'm the IT manager for my company and had previously purchased an LG Optimus 7 and two Samsung Omnia 7 for myself and two of my company's executives, so either way, I don't care too much.

However, in terms of Windows Phone momentum and even worse, for Dell's reputation as a serious mobile OEM, they will be dead in the water by the time this thing ships. In the consumer space, there is very little room for screw ups and lost confidence - most of the people like myself who were waiting on the Dell Venue Pro will either cancel their orders, or those who were waiting for availability, will just move on to other WP7 devices. This is where the multiple OEM model really comes into its own. Who's in charge of this fiasco at Dell needs to be fired - immediately!

You know, the funny thing to me after playing around with my LG Optimus for a few days now is that, the beauty of WP7 devices isn’t' so much in the handset themselves as it is in the OS experience. I think that's the greatest strength Microsoft has managed to achieve with this OS; the ubiquity of the OS transcends the devices; no matter which device you picked up, you're guaranteed to have the same user experience (whatever that is for you).
[Venue Pro General] mrancier:
WOW all direct links to the Venue pro have been removed from dell.com!!! :eek:

YIKES!!
[Venue Pro General] patrickk:
Hah!!! Check out this chat with Dell:

8:58:28 AM ME: This is unacceptable! Why can't anyone help me?

8:59:42 AM Rea V It's not that we cannot help you or we do not want to help you. We will if we can. It's just that we have no means to check on this and we would not want to compromise on giving you misleading information without basis at all. I do hope you also understand.

9:00:06 AM Rea V I strongly recommend calling Customer Care at 1-800-624-9897 for this matter.

9:00:34 AM ME I understand you don't have any information for me

9:00:59 AM ME But Dell has provided some of the absolute WORST customer service I have ever had to put up with

9:01:27 AM ME This is likely the last time I ever order anything from Dell

9:01:52 AM Rea V I understand where you're coming from, I would not and I cannot blame you for your future decisions.

HAH!

Not only do they not care about happy customers, they're happy if we never give them business again!!
[Venue Pro General] themadmen:
I ordered mine December 8 at 12pm ET and they gave me an estimated delivery date:	1/3/2011, i hope they don't change to another date :( my first and last time ordering from dell.
[Venue Pro General] Kotlicki:
Currently waiting on line for a customer support personnel...

Meesage is that they are heavily loaded right now and there is a wait time of 10min...

Are you all calling to cancel now? :)
[Venue Pro General] mrancier:
I am on hold right now to cancel.
[Venue Pro General] Kotlicki:
Cancelled right now.

Kind of a good feeling.

They offered to see if they can rush the delivery, I answered that I'm not interested as they removed the product from the web site.
[Venue Pro General] bernaserra:
WHAT? I ordered on the 1st and I am scheduled for a delivery on the 5th. wtf dell?
[Venue Pro General] murdo119:
I should've ordered the Dell Venue Pro later instead of December 1st. At least those people that ordered later have their estimated delivery on 01-03-10 instead of my 01-05-10 estimated delivery (sarcastic) :-) Curseeeee yoooouuuuu Dellll! :-)
[Venue Pro General] murdo119:
Tmonews.com made an article about this delay. The funny thing is that Dell waited until the last minute to tell me us that the shipment will be delayed. Did they just found that out?
[Venue Pro General] domineus:
doubtful I'm still waiting on the "new" email about the delay that was sent to my second email account that magically never came from the time of my talking to CS and today...my god dell really sucks

lesson learned

Never deal with dell, not dell mobile, not dell tablet, not dell computing...no dell
[Venue Pro General] PolishDude:
They are just waiting until the 3rd comes around and they will push back the order just like they did for the people that had a delivery date of the 14th. I ordered on the 2nd and have a date of the 27th....no way is that not going to be pushed back.
[Venue Pro General] pNoyr3D:
I am talking to the rep which I bought it from & he said to wait a few days because it COULD ship out but **** that, yeah they give me the 5th & he said they could ship out in the next few days, nawww bro.

& his excuse was that "the demand of the product has been so great that the production hasn't kept up" that's some bull****, if that's the case, they should've shipped out some devices already to the early people & the others should have gotten a backorder notification.

I am seriously looking at the Omnia 7 or Nexus S right now.
[Venue Pro General] mrancier:
Hour and a half, and 3 calls later, and my order if finally cancelled. Good luck to all of you. They are still swearing up and down that there is no delay. These people are so messed up.
[Venue Pro General] patrickk:
I got the exact same lines. I'm guessing that's the official line everyone's being given right now.

What a horrible screw up of a company.

Not sure what else I want to get.
[Venue Pro General] pNoyr3D:
Yeah, this sucks big time. I'm done with DELL, you never know.. I might end up getting it when it comes out l later but I HIGHLY doubt it.

I think I might just head over to the tmo store today & grab an HD7.
[Venue Pro General] 937dytboi:
you guys are right. the first batch should have went out to those who first ordered, on a first come first serve basis. they sure did prioritize to have their very few dvp in the microsoft store. im still trying to figure that out.

have the original owners of the dvp received replacements yet?

it sounds like a big gaffle. all of these different excuses that we are getting are unexceptable. there should be one answer and that should be the truth.

obviously there is a problem with the device and i guess they dont want to tell us. because im sure they didnt take orders and not have supply for the demand. that just doesnt make since. so that leads me to beleive that there is further issues with the phone that they cant get right. they had plenty of time to fix this issue. as big of a company as dell is it should be a problem for them to find different manufactures to supply parts if thats the issue. but i think its their hardware issues seem to be the problem and they seem to cant fix them even though they are a computer company. what gives?
[Venue Pro General] murdo119:
Bah humbug! I was really hoping to get this device before Christmas.
[Venue Pro General] pNoyr3D:
Any HD7 users in here?! If so, is it worth it or should I just get the Nexus S or Omnia 7?