yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] efjay:
Dell is upgrading to overnight free + BT headset: http://en.community.dell.com/dell-b...the-topic-of-dell-venue-pro-order-delays.aspx
[Venue Pro General] bernaserra:
Not sure what to think, I would just prefer a ship date of next week.
[Venue Pro General] lemonspeakers:
Um, yeah, free bluetooths guys? really?
[Venue Pro General] bernaserra:
What make it worst is he is blogging about ship dates this week into the next and @dellcares is telling me thru DM 1-4-11 I order this thing the first day. There is no way I should be that late into the shipping.
[Venue Pro General] cccooper:
http://sbvt25ac02m.shemalemov.com/members/flashvids/chick_with_a_little_dick/scene3/player.html

^ Everyone who ordered up through yesterday is being upgraded to free overnight and a free $30 bluetooth headset. I expect (better) to get a refund for my overnight shipping I paid for on the 1st.

With that said, you will still NOT get your device before people who should have received theirs already. When the 21st comes around is when you will get your delay email. ;)

Unless, of course, they get on top of their game and ship to all of us who should have received it already, first.
[Venue Pro General] PolishDude:
strange, my estimated shipping date moved from the 27th to the 23rd...i ordered late on December 2nd, why would they push my date forward while others are moving back? what a messed up site
[Venue Pro General] cccooper:
look one post above yours...
[Venue Pro General] domineus:
I don't think you will be hopefully

but the free bt headset and overnight shipping; considering I had next day shipping...so wut?
[Venue Pro General] Kyzgar:
Well, that's the effect of using "Business Days". I don't think the 24th counts as one, nor do Saturday (25th) and Sunday (26th), so the 23rd is the business day before the 27th.
[Venue Pro General] SHAUN231:
from what i heard tmobile is finally putting the hammer down my neighbor works in a call center and said they recieved over 350,000 calls over this since yesterday and that the shipping might have something to do with contract customers getting priority delievery. when you ordered doesnt matter.
[Venue Pro General] PolishDude:
yeah i just read it
[Venue Pro General] patrickk:
I want more than a crappy $29 headset (that has a 2.5* rating on Amazon mind you) out of this whole mess. Some people tweeted at that lionel dude that Zune passes are in order. I'd exepct at least that.
[Venue Pro General] CrownSeven:
I'm with you on that one. Don't really need a bluetooth headset to make me look like a douche bag - how about taking that 30 dollars instead and taking it off my total price for the phone?
[Venue Pro General] efjay:
Someone in the Dell issues thread has posted that his status has changed to "delivery preparation". Could it really be happening, Venue Pro's on the way?

Link: http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19354743/19792652.aspx#19792652
[Venue Pro General] raimeiken:
that's what I was thinking! :D

there's no way Im using a bluetooth headset LOL
[Venue Pro General] raimeiken:
did anyone else get an email today from dell about a customer survey about your experience with the phone order? because I just did LOL
[Venue Pro General] raimeiken:
I just finished the survey and gave them all "extremely dissatisfied" and some other ugly comments
[Venue Pro General] poi2005:
I just want them to ship the device out asap, I hope they stop all the BS and make it happen, if they having problem with the device then shouldn't allow it for taking orders which now ended up DELAY and being FIRE by all the people who ordered it...

I used to like Dell, but with some recent purchased from them, the experience is getting bad each time:(
[Venue Pro General] nasell:
And my date just jumped forward by a day...From 1/4/2011, to 1/3/2011. There's definitely something going on. I didn't order mine until dec 9th, however, so I'm not in AS BAD of a mood as most users here...I already knew the delays were happening.

Loving my HD7 until then!
[Venue Pro General] daemano:
Ordered 2 8GB Units yesterday (through Dell of course). Shipping date set for 1-7-11. Hope Dell can hold to this date or better.
[Venue Pro General] domineus:
only for one user

mine hasn't changed yet...nor has anyone elses...
[Venue Pro General] bernaserra:
It sounds to me as if the shipping order is off. I ordered the 1st and still due on the 5th.
[Venue Pro General] themadmen:
my order status changed to delivery preparation but my estimated delivery date still 1/03/2011 :cool:
[Venue Pro General] SHAUN231:
and what was your original ship date. and are you adding a line or contract free
[Venue Pro General] dhafiz:
Did you buy full price (off-contract) or did you purchase this as a TMobile upgrade?
[Venue Pro General] domineus:
how come my status hasn't changed yet =((((

though I'm doing tmo update
[Venue Pro General] themadmen:
Full price off-contract and thats my original ship date.
[Venue Pro General] dhafiz:
Also, FYI to everyone - I just got this email from TMobile regarding the DVP order that I had placed with them on November 8th.

"Dear Microsoft Employee –

By now you are fully aware that Dell has delayed the global launch of the Dell Venue Pro. You have selected an amazing Windows Phone and can be assured that T-Mobile is in daily contact with Dell to ensure we process your order as quickly as possible.

In regard to your order, we are asking you to take an additional step before we can successfully fulfill your order once inventory arrives. Consumers are protective when it comes to sharing personal information (especially when concerning credit card information, social security numbers, etc). T-Mobile also shares this concern and, as such under this delayed scenario T-Mobile chose to delete your most sensitive personal data rather than store it for an extended period of time.

In the next several days, we expect to receive confirmation from Dell that inventory of the Dell Venue Pro is en route to our Distribution Center for order placement. At such time the team will send out a second email with specific instructions as to how you can provide your personal information again. Please note that our team will not take this step until we are confident we have inventory of the Dell Venue Pro.

We apologize for the inconvenience and will continue to work towards fulfillment of your Dell Venue Pro order.

Thank you,

Team T-Mobile"
[Venue Pro General] domineus:
I really hope dell isn't doing off contract purchases first then on contract extensions next

if that is the case that would so not be fair
[Venue Pro General] dhafiz:
I was starting to think they were doing exactly the opposite - contract extensions/upgrades first, then off-contract purchases. It seems as though there really isn't a method to their madness - it's all up in the air, and the phone is still vaporware.
[Venue Pro General] domineus:
let's hope tomorrow there is a shipped thing or even friday or heck monday

what's weird is that they updated their shipping but then...

what about the people that had next day on the order already?
[Venue Pro General] SHAUN231:
I would really think with the nexus s launching tomorrow they would push out some units today. But then again they could have issues. when i ordered my phone as an add a line it came up to 249 but during the process i got the 16gb for 149 and the rep was shocked cause he said all other orders werent getting that price for a 16gb
[Venue Pro General] domineus:
mine surely wasn't it was like 263 or something ... so it sucked

but even still...I mean...SEND IT OUT ALREADY

Although is this a bit controlled and random like today super early adopters and then everyone else within the coming days...I guess o.O
[Venue Pro General] CrownSeven:
Well son-of-a-b!tch :eek: :

Of course there is no way this thing will get to me by next week.

Nope, No Possible way.

Thats right, I am not going to be jinxing myself by saying it will get here next week, because it won't.
[Venue Pro General] SHAUN231:
lol yes no way with the holidays we wont see these till after but i think dell planss to get a few 100 thousand out by friday
[Venue Pro General] themadmen:
I think its a mistake mine says the same but with my estimated delivery date of 1/03/2011:confused:
[Venue Pro General] domineus:
=;/ okay now that just sucks

did you buy off contract? totally lame =/
[Venue Pro General] Masonboy:
Dvp estimate shipping

Hello. I'm new to this forum. Just called Dell and the guy stated that my dvp is in box and will be sent out in the next 24/48 hours. I ordered dec 1st.
[Venue Pro General] SHAUN231:
did the agent who helped you tell you to call tmobile and ask for 100 off on your bill. they told me to do that but magic happened and the priced dropped for me
[Venue Pro General] domineus:
agent didn't tell me squat! to be honest no one has even called me from dell I've been calling dell and/or tmaybe

...

I'm saying the delivery preparation my order is still in production and I ordered it at 7:20 am december 1st =/
[Venue Pro General] Masonboy:
Calling tmobile right now. Could it be that I'm getting my dvp in the next 2/3 days. Has anybody called Dell lately
[Venue Pro General] SHAUN231:
if you were getting a phone in 3 days tmobile would already added the line to your account
[Venue Pro General] SHAUN231:
I would call tmobile and ask for 100 dollars off my bill.
[Venue Pro General] domineus:
yeah but dell already took off the update pricing to like 249 for updates on account
[Venue Pro General] 937dytboi:
that bt headset is good as sold. im not keeping that thing. they could do better than that but i appreciate the offer and the next day shipping.

they need to offer, next day shipping+bt headset+$50 off+fully functional device.

i bet the bt headset doesnt even work with dvp. lol
[Venue Pro General] Masonboy:
This is really making me crazy. If my dvp will get here in the next 3 days when will my order status change? When I asked the Dell dude about a shipping number he said the would email to me. I don't think there is any way I'm getting this phone in the next 3 days. If I get it I will be shocked Hope is not lost.......yet
[Venue Pro General] 937dytboi:
they need to bundle all of us buyers with xbox360's like that canadian carrier is doing for all new activations

http://www.engadget.com/2010/12/15/..._campaign=Feed:+weblogsinc/engadget+(Engadget)

or even a 1 year zune pass
[Venue Pro General] themadmen:
I'll gladly take the one year zune pass :cool::D
[Venue Pro General] patrickk:
What gives? I ordered at 8:30am est on the 1st with no contract (16gb) and my order is still in production. Those wankers on the phone even told me my order would be "expedited".
[Venue Pro General] domineus:
^^

been there said that
[Venue Pro General] lemonspeakers:
Does the Dvp even work with that pathetic Bluetooth device?
[Venue Pro General] 937dytboi:
I doubt it. Something they are probably throwing in the mouths of us cry babys to shut us up. lol.

Its not going to help, sorry Dell.

This incident has really made me make a decision. First and last time I will do business with Dell. I was thinking about buying a Dell laptop for my son but that thought has diminished
[Venue Pro General] cccooper:
I actually ordered a dell laptop after I ordered the DVP. I hate the I love it. hahaha
[Venue Pro General] patrickk:
Not sure why I thought I would get a different result this time, but I thought I'd try their chat system again. Same clueless canned responses.

I suppose the frustration is what I get for thinking that things might have actually gotten better... :confused:
[Venue Pro General] notebookgrail:
Never use their chat system or cs phone line. Call Dell Mobility# and speak to them. They will at-least give you a consistent answer with some care.(atleast make you feel better)
[Venue Pro General] notebookgrail:
I had a similar delay (real dealy due to panel availability) experience with HP Business line for my elitebook. But they gave me $100 credit for each delay mail totalling $400.
[Venue Pro General] tophmack:
Looks like the shipping upgrade and BT headset only applies to folks whose deadline has passed. I ordered on the 1st (16 gig, off contract) and had delivery date of the 16th (with free 2d shipping upgrade). At that time, the website would not recognize my premier membership status. On the 6th, people were posting that they could order and get the 10% discount. I called to try to have this applied, after a long runaround, I was told this was only possible if I canceled my existing order and place a new one. I called to do this, they accepted the discount, but then would not honor the 2d shipping upgrade that I previously had for ordering on opening day, and I had to spring for it myself. The new estimated delivery day is 12-30. Needless to say, I'm as frustrated as everyone here. Unfortunately, I've been waiting for this damn phone (and holding off upgrading since WP7 was announced) since April, so the old touch pro will have to soldier on.

If Dell was honest and said last spring "we plan to have this device on the market in January 2011" and delivered a working device, they would have a much happier customer base.

PS for anyone cancelling their order, it took 2.5 days for Dell to send me a confirmation email.
[Venue Pro General] kekado:
Ordered on 12/1 with original EDD of 12/14, delayed to 1/6. Complaining to @dellcares yielded this:

DellCares

Hi Kevin, update for you. DVP Order's in last stage before shipping. Hope to have more info tmw morning when check it. Watching closely. SV

Me

Thanks for the information - does this concern my order in particular or all DVP orders in general?

DellCares

Scotts comment was regarding your order specifically. It should be shipping very soon. Will keep you informed of further status changes. TB

Wonder if that means the shipment of DVP's rumored to go out on Friday? Estimated delivery date is still 1/6 though, but that's to be expected since the order system is rubbish. . . The automated status number says that it shipped on 1/4 which is even more absurd.
[Venue Pro General] tophmack:
By the way, in another example of the ineptitude of this whole mess, did anyone who signed up on Dell's site "for more information about the DVP when it is released" actually get an email on the 1st? I sure didn't.
[Venue Pro General] MikeDupp:
tophmack-

double check with Dell on the BT and upgraded shipping.Lionel clearly states the offer is good for everyone that placed an order by Dec. 14th. If you canceled your Dec. 1st order and re-ordered Dec. 6th, you should be eligible for the freebies.

From the blog:

* Free overnight shipping upgrade for all orders placed up through yesterday, December 14.

* A free Plantronics Explorer 240 Bluetooth headset for all customers who ordered the Venue Pro through yesterday, December 14. Dell will ship the headset to the address you used when you ordered the Venue Pro in 4 - 6 weeks.
[Venue Pro General] MikeDupp:
No email, but I did get one text message on the 1st.
[Venue Pro General] yourlife:
Yeah I got the email.
[Venue Pro General] bernaserra:
Ordered early on the 1st dell cares told me the 4th was my date. I am so pissed that I was meant to have my phone the day after and ppl all over are getting updates while I sit around and wait 3 weeks without a phone.

This is the crap I get
[Venue Pro General] lemonspeakers:
Okay everyone, i got more information from the Dell Mobility department supervisor of supervisors. His name is Jeremy (or so he calls it). Other supervisors I've had talked to are Douglas Knox. [REMEMBER THEIR NAMES]. You may hear from them!

Jeremy tells me that Dell has decided to relaunch their DVP in January. Yep. that's right, in January. Another re-launch!

Doesn't make any sense. Dell.com told us "[they are] planning more deliveries to customers beginning Friday, and throughout next week..." http://en.community.dell.com/dell-blogs/Direct2Dell/b/direct2dell/archive/2010/12/14/on-the-topic-of-dell-venue-pro-order-delays.aspx He tells me that no customers have received their DVP as of yet.

Why would I believe Jeremy? He tells they (Dell) are doing a relaunch for Janurary. But the website itself tells me contradictory info that orders are being shipped out at the end of the week?

WHO DO I BELIEVE if I can't even believe the supervisor of supervisors?

A supervisor (Sandeep Singhbal ext# 4166737) of the sales team told me another story. He tells me that my shipment had an issue; It was shipment #10 (the ID given to that batch of DVP). Those customers that had their delays and happens to be under #10 will get theirs in 2-3 business days.

See that? They're pissing on us without the courteously to call it rain. No one at Dell got their **** together! If we can't trust them, why should we trust dell.com itself, dell tweeters, dell representative or even Dell supervisors.

I'm straight out frustrated. And some 29 dollar bluetooth isn't going to help alleviate the situation. I also have already paid for 'next-day delivery' so that was upgrade was pointless to customers who paid for it. They should just refund me the money to those that did, but they won't. They will not.

Nothing makes sense. No one has the right answers.

It pisses me off.

Making a claim to dell won't help since their customer relation department can care less.

Try to get in contact to their CSC Pro-team! Try to do something, but it wont work.

At this point, I'm going to do something to make this ride enjoyable =D

See you guys on the other side.

Peace out.

- Amanda
[Venue Pro General] lemonspeakers:
**** ***, mister Post #1. Your IP should be banned. I am reporting you.

MOD EDIT: Please refrain from using that kind of language
[Venue Pro General] kekado:
I saw all your tweets when i searched for #dellvenuepro, I'm surprised they didn't tell you more. Did you DM them your order #?
[Venue Pro General] uncommonsense:
LOL fine don't believe me. don't let the frustration take over.
[Venue Pro General] ComCypher:
This is my first post on this forum but I've been following this thread with keen interest. I've checked my order status and my DVP has been shipped, scheduled for 12/17 delivery. I've checked the tracking number and it's currently in El Paso :). Good luck to the rest of you.
[Venue Pro General] kekado:
Did you get a shipping confirmation email from Dell or did you just check the Order Status page?
[Venue Pro General] theclueless:
yay! it is shipped with a tracking number! it is scheduled to deliver the 17th

did not get a delivery confirmation email from dell, but the info is shown on the dell order page
[Venue Pro General] ComCypher:
No e-mail, I just checked because of what the previous poster said (the order was shipped). To provide additional info, I ordered late on December 1 and on contract (in case that has any relevance).
[Venue Pro General] uncommonsense:
thank you.

btw some ppl need to stop speculating like crazy, i kno its a great phone but rumours do nothing but give false hope and unnecessary anger (u might hate me for this)
[Venue Pro General] bernaserra:
I hit them up with my order # and was told the 4th of jan. I have been contacting them and they have ignored me for the rest of the day. I have been bugging them nonstop lol. I normally don't get like that but I get so mad when a company ignores its base.
[Venue Pro General] teels4feels:
woohoo mine shipped as well and is schedule to arrive 12/17! :D

Thanks Dell for not delaying it too long!
[Venue Pro General] bernaserra:
any chance of a screenshot guys?

too many first time posters for my taste.
[Venue Pro General] CrownSeven:
:D

Don't mean to rub it in, but I'm pumped!
[Venue Pro General] bernaserra:
Sigh I hope that someone who ordered on the 2nd isn't going to beat me.
[Venue Pro General] uncommonsense:
ok stop acting like little kids and just accept the fact that soome people are getting Thurs/Fri! If only you guys were this skeptcial about most of the unsubstantiated rumours. lol im sorry if i sound arrogant but i just find it funny
[Venue Pro General] dhafiz:
This is so weirdly comical. I am pretty sure I was one of the first few to order when the DVP became available on Dec 1... yet, here I am, with an estimated delivery date of 1/5/2011. By what methodology is Dell identifying and shipping phones out to people? Not that I'm not glad to hear some of you are getting the phones, I'm just a little put off by the fact that someone who ordered after me may get the phone 3 weeks before I do. Very, very odd. And unprofessional, IMO.

Well, good on those of you who do receive it this week. I'll just go back to hitting F5 on my order status page...
[Venue Pro General] ComCypher:
FWIW My estimated delivery date before the status changed to "shipped" was 1/6/2011 so I wouldn't worry about that too much. Who knows what criteria they are using to prioritize the shipments though :confused:.
[Venue Pro General] dhafiz:
On another note, does anyone have the number for Dell Mobility - or a number that someone's actually had any luck talking to knowledgable (as far as that goes) CS reps? I keep getting the Indian call-center and they REALLY know next to nothing...
[Venue Pro General] uncommonsense:
ROFL dont wry bro im sure this is the start for a series of next shipments
[Venue Pro General] cccooper:
Skeptic...

to be honest, I'm somewhat skeptical of these people who are supposedly receiving their DVPs on the 17th... photoshop?

It it a coincident that these are all new posters to this thread?
[Venue Pro General] raimeiken:
thats what I was thinking. must be dell employees trying to make it seem like things are getting better...
[Venue Pro General] efjay:
That would backfire quickly when it becomes apparent that no devices were actually shipped.
[Venue Pro General] cccooper:
i dont think its dell employees (though thats a possibility)

i think its just some noobs...
[Venue Pro General] cccooper:
post a screen shot of the fedex tracking page then... if its legit???????

or go ahead and show the tracking number... it never shows your address...
[Venue Pro General] uncommonsense:
ROFLCOPTER! thank you for giving me late night entertainment. Look, I kno you guys are frustrated but please don't turn that into paranoia. BTW I dont work for Dell but i am brown.

P.S We are HD7 Fanboys trying to sabotage all the DVP Hopes! So Far So Good!

...or are we?
[Venue Pro General] teels4feels:
Sorry I've just been a noob lurker... :o

Here ya go! :p
[Venue Pro General] pessimistic observer:
for that comment you are now punished to do atleast 3 in depth youtube videos of the phone when you recieve your venue pro;)

ps i got my case today emailed dell asking again if they had accidently canceled my order for the phone
[Venue Pro General] MikeDupp:
I'm sure theclueless in post #502 appreciates being called a noob
[Venue Pro General] CrownSeven:
I'll be happy to post up some more pics of this Unicorn called the DVP on the 17th when it arrives.

And when I do I expect you toeat a crow sandwich in return. :cool:
[Venue Pro General] cccooper:
WTF

I actually LOVE crow sandwiches. But only if they're baked.

If these are legit I'm extremely pissed. You can understand my skepticism... and certainly my frustration. How can someone who ordered their phone 2 days AFTER me get it WAY before me????

Mine better be shipping out tomorrow... :mad:
[Venue Pro General] lemonspeakers:
first of all, its your first post and you are posting something that is very,andhighly contradicting to what everyoneelse is.

you have verylittle credibility. period. to prove yourself. you should post a screen shot of your order page showing that its shipped and that it is in fact a dell venue pro..

now prove yourself. screen shot please.

you can neglect and cross out your order number so we dont hunt you down.
[Venue Pro General] CrownSeven:
Oh hey, I'm right there with ya. I'd be pissed as well.

Maybe it has something to do with the fact I placed the order over the phone? Who knows.

One bake sandwich coming up ;)