yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] cccooper:
I agree with that. Perhaps I'll never order a phone or at least a NEW product from Dell again.

I ordered a laptop from them. Estimated delivery of the 17th. Once shipped, the fedex estimated day was the 14. And now its being delivered on the 13! So good stuff there..

But someone on twitter said Dell ships from Texas (maybe SA?) although I'm not sure how accurate that is...
[Venue Pro General] mrancier:
Found another interesting customer quote at Dell :

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19356921/19791428.aspx#19791428
[Venue Pro General] lemonspeakers:
Has anyone's status changed from in production to shipped?

Mines to be delivered tomorrow and mines not shipped yet. My order status is still "IN PRODUCTION".
[Venue Pro General] cccooper:
Another reason this is being miscommunicated or misinformed and/or questions misinterpreted.

If suppliers were having trouble meeting demands, that wouldn't delay ALL the phones for orders that were already placed because plenty would already be done! -which is why they were having trouble meeting demands...
[Venue Pro General] cccooper:
Again, I can only take what Dell reps say with a grain of salt... BUT

the rep I just spoke with said the reason why some reps may be saying delayed is because the shipping status isn't updated? She said that even though it says "in production" still it has already shipped.
[Venue Pro General] mrancier:
They seem to be starting the spin. I am so sorry guys, but I don't think it will happen. I am crossing my fingers and toes, so that one of you, at least ONE, gets theirs shipped. That should make us all hopeful.
[Venue Pro General] efjay:
Seriously, Dell reps have NO CLUE, we've proven this time and time again, right back to when they didnt even know this phone existed. You will consistently get a different story for every rep you speak to, so who in thier right mind will take their word as authorotative?
[Venue Pro General] mrancier:
I have seen this happen before. They ship and you don't even get a notice. I think I actually posted to that effect. This time though it really isn't looking good. Too much evidence pointing to a delay. Did she say it shipped ? or that it COULD HAVE shipped ?
[Venue Pro General] cccooper:
I asked my rep if she knew for sure if it had shipped or if it 'probably' shipped. She responded, "Yes i know, because if it was not shipped, they will send a quote to your profile, so that we will know.:)" She said it will come today or tomorrow (I doubt today)

So I'll hold my breath for tomorrow. Lets hope I don't pass out... :eek:
[Venue Pro General] murdo119:
What? no shipment notification? Not even one!? What the heck! I'll be happy if one of us get it by tomorrow. I'll wait happily until next year. Just show us some signs Dell!
[Venue Pro General] 937dytboi:
got 2 otterbox cases today with no phone, this is probably as close as im going to get to a DVP.

This is crazy I cancelled one of my orders a week ago and they still sent me the second otterbox case. They charged me for my duplicate orders. This is pitiful. Im on the phone with Dell right now trying to return one of the otterbox and one of the DVP's.

Hopefully they will ship out the phones today, i cant do to much with a phone case at this time but imagine what can be placed in the otterbox case. lol
[Venue Pro General] cdgoin:
Tommorrow will tell

I personally am supposed to get delivery the 27th (I Ordered the 2nd and the 27th was the date given then)

I paid $99 (8GB and added a extra line to my Tmo account).

Curious what the news will be on shipments by the end of the week.
[Venue Pro General] Evangelious:
My est. delivery date is 12/27 with next day air. order placed on 12/04.

for those who have an estimated delivery of 12/14 don't lose hope till tomorrow. i ordered a laptop from dell and the had a currier pick it up lat and sent to fedex at the airport to make it.
[Venue Pro General] mrancier:
That sounds excellent. Hope you get it.
[Venue Pro General] 937dytboi:
wow im on hold with Dell now trying to get some stuff situated. and the infomercial that plays while your online stated that it may take up to 3 days for tracking information to be made available after the item has been shipped.

I really dont see this as the case because it seems the status on the otterbox was updated immediately
[Venue Pro General] patrickk:
Exactly. Let's not forget too that shipping for this time of year gets all sort of wonky. This 3pm deadline that keeps getting bandied about I think is probably something arbitrary that someone threw out. Perhaps that's some deadline for a regular person or company to make a drop, but a company the size of Dell is very integrated into the shipper's system and can often get things in late. Heck, the Kinko's down the street will accept overnight packages as late as 8pm, so i'm not sure where 3pm came from.

I remember last year I ordered a bunch of stuff with prime from Amazon on Dec 22nd. I was getting real worried when I hadn't gotten a shipment notification by the 23rd, but lo and behold somehow the stuff was picked up the AM of the 23rd and still made the 2-day commitment.

Don't get me wrong though. Even though technically they haven't missed any deadline yet, the amount of ineptitude their reps (and by extension Dell) has shown is really irritating. I'm still expecting my phone to show up on time, but just in case it's not, my pitchfork is already lit =)
[Venue Pro General] vastcomm:
I just cancelled my order

Its crazy, I just got off the phone with a rep and he told me that my order was being pushed out to jan 4th. i told him I ordered on the first day of the released and he just said sorry.

I laughed and just canceled my order. Its funny.

canceled showed up really quick. :D
[Venue Pro General] murdo119:
When was your original estimated delivery date?
[Venue Pro General] domineus:
they're saying the same thing to me and I demanded to speak to a supervisor
[Venue Pro General] bernaserra:
I have never seen a company try so hard to screw up their own product launch and make themselves look bad in the process.
[Venue Pro General] 937dytboi:
thats crazy. this has got to be thee worse launch of a phne in history
[Venue Pro General] vastcomm:
cancelled order

I ordered on the 1st of december. I am in new york city.

Wednesday, December 1, 2010 11:17 AM

I can now see why t-mobile didn't want to go in with dell for distribution through there stores.

I am not trying to discourage anyone by this. T really wanted the venue pro and waited months for it.

Now I will need to wait for next portrait slider whenever that happens.
[Venue Pro General] murdo119:
When was the original estimated delivery date?
[Venue Pro General] themadmen:
I tried to contact Dell on their twitter accounts and none of them replied back to me...:confused::(

I wonder why Engadget hasn't report anything about this..
[Venue Pro General] cccooper:
So... TWO (2) different people were told their orders were pushed back until the 4th?
[Venue Pro General] 937dytboi:
im checking to see if mines is also
[Venue Pro General] 937dytboi:
chat line says that my phone is shipped and i gave him the order number for the phone and not the otterbox
[Venue Pro General] domineus:
now the 5th for no adequately explored reason

further the supervisor said he sent an email I said BS you are writing an email right now to send to me to cover your own ineptitude! He says I'm sorry I said I know you're sorry (a sorry sack of crap) but you better believe that this is being reported immediately and I will take proper channels to see that you're reprimanded

to add they still haven't answered any question as to why its being delayed...they just placed me on hold and I'm calling their bs
[Venue Pro General] vastcomm:
Canceled order

@ murdo ----> Wednesday, December 1, 2010 11:17 AM

I am angry about this but at the same time its bittersweet. There was no other phone that I wanted during duration of my anticipation in getting a Venue Pro.

I was really expecting to get this phone tomorrow.

When I was told that I just lost all hope and figured DELL really doesn't have a handle on whats going on here.

T-mobile has pretty much known this from the get-go.

For those of you who still have pending orders dont lose hope but I can say that I have already done so. :(
[Venue Pro General] bernaserra:
I say we all submit this as a tip to engadget, if they report it then dell has to respond.
[Venue Pro General] 937dytboi:
called the automated line and it says my phone is being processed
[Venue Pro General] murdo119:
The reason why I asked, because I'm also from New York. I ordered around 5-6 am in the morning on December 1, 2010. The estimated delivery date is still showing as 12-14-10.
[Venue Pro General] mrancier:
This is a pitiful performance by Dell. The last few months have been real bad for them : They canned the head of the mobile division, they finally release froyo for the streak, only to have Gingerbread released a few weeks after. I mean, they released the Streak with donut , what, like 6 months after eclair was out ?. That division is being horribly mismanaged. My guess is that it was all an experiment and it will go away in less the 6 months, if they keep this up.
[Venue Pro General] themadmen:
Thats a good idea. We should all do it to see what happens.
[Venue Pro General] notebookgrail:
Looks like the Order Status page is down..(error 503: Service Unavailable). May be becos we all are pounding the servers to check the minute by minute status :D..

Lets see if their own servers can stand up to the punch. :D
[Venue Pro General] cccooper:
Did you get that email? Can you copy and paste it here?
[Venue Pro General] 937dytboi:
now the rep on the phone says it still in production and my delivery date is still 12/15, im not sure why people or getting delayed shipments.

But i find it weird that i got three diffrent answers from three diffrent sources.

Chat line said its been shipped

Automated line says its currently being processed

phone rep says its still in production and the delivery date is still 12/15, he also says the status can take up to 24 hrs to refresh on status
[Venue Pro General] mrancier:
503 is a server error. They took it offline.
[Venue Pro General] 937dytboi:
Time Details

12/13/2010 02:41:59PM Session Started with Agent (Rodel C)

12/13/2010 02:42:15PM Agent (Rodel C): "Welcome to Dell US Chat! My name is Rod and I will be your Dell.com Sales Chat Expert. I can be reached at us_con_sl_apos_chat or via phone at 1-****-****-**** ext. 7284516. How can I help you today? By the way, the number provided above is our team's v"

oicemail box.

12/13/2010 02:44:03PM chris: "hi rod, i bought a Dell Venue Pro on Dec 1st, and was wondering if the device was shipped out today, or whats the hold up on me receiving my device"

12/13/2010 02:45:27PM Agent (Rodel C): "Let me check this for you.."

12/13/2010 02:45:34PM Agent (Rodel C): "May I have the order number?"

12/13/2010 02:46:15PM chris: "53693***"

12/13/2010 02:47:21PM chris: "i notice it says in production but it also says 12/15 estimated delivery. That means it should ship out today because i got 2nd day shipping."

12/13/2010 02:47:32PM Agent (Rodel C): "Thanks..let me look this up..please bear with me."

12/13/2010 02:53:55PM Agent (Rodel C): "Thank you for waiting.."

12/13/2010 02:54:40PM Agent (Rodel C): "I can see that the order status is shipped."

12/13/2010 02:56:57PM chris: "Ok, I was worried because the order status online still said in production, so it seems that the item should reach me by the scheduled date of 12/15 since its shipped"
[Venue Pro General] mrancier:
Hope is not lost !
[Venue Pro General] cccooper:
Lol. Lol. Lol.
[Venue Pro General] mrancier:
Is this order for the 8GB or 16GB ? Contract or Full Price ?
[Venue Pro General] 937dytboi:
16GB with no contract 2nd day shipping, ordered on Dec1 around 9am eastern time
[Venue Pro General] murdo119:
You should've asked for tracking number :-)
[Venue Pro General] patrickk:
Did they give you a tracking number?
[Venue Pro General] cccooper:
Why cancel today when there is so much contradictory information whether the phone is actually delayed or not? The earliest I'd cancel is the day after my estimated delivery date. Certainly not before... :cool:
[Venue Pro General] 937dytboi:
yea i shoould have but he never replied back after my last statment so i figured he was done
[Venue Pro General] domineus:
what email its all crock and bull they haven't sent it at all...

furthermore these outsourced douchebags are really getting on a nerve

I honestly want someone to call because they have been rude disrespectful, and downright not informed

I am going to the mat with this one
[Venue Pro General] mrancier:
I just chatted with some dude that told me I needed to call an Invalid extension to find out if my phone would actually ship on the original estimate. Better and better. I wouldn't be so sure about that delivery tomorrow if I was you. Not until it was in your hands, of course.

The guy actually told me that I made a pre-order and there was no guarantee that they could make any estimates.
[Venue Pro General] 937dytboi:
im chatting with someone again to see if they have a tracking number yet since they said it was shipped earlier
[Venue Pro General] 937dytboi:
tracking number is not available yet heres my second convo

Time Details

12/13/2010 03:28:26PM Session Started with Agent (Genelie Ann C)

12/13/2010 03:28:36PM Agent (Genelie Ann C): "Welcome to Dell US Chat! My name is Genelie Ann and I will be your Dell.com Sales Chat Expert. I can be reached at us_con_sl_apos_chat or via phone at 1-****-****-**** ext. 7284516. How can I help you today?"

12/13/2010 03:29:14PM chris: "Hi i spoke with a rep earlier and he said my item was shipped, I meant to get a tracking number from him but I didnt could you supply me with that informaation"

12/13/2010 03:29:57PM Agent (Genelie Ann C): "Hi Chris!"

12/13/2010 03:30:08PM Agent (Genelie Ann C): "Let's see if we have that information already."

12/13/2010 03:30:13PM chris: "order number is 536932457"

12/13/2010 03:30:16PM Agent (Genelie Ann C): "May I have the order number please"

12/13/2010 03:30:17PM Agent (Genelie Ann C): "Thanks"

12/13/2010 03:33:10PM Agent (Genelie Ann C): "Still checking. Please stay give another minute or two. Thanks."

12/13/2010 03:33:47PM chris: "take your time"

12/13/2010 03:33:54PM chris: ":)"

12/13/2010 03:34:03PM Agent (Genelie Ann C): "Thanks"

12/13/2010 03:36:17PM Agent (Genelie Ann C): "Is this the Dell venue Pro?"

12/13/2010 03:36:27PM chris: "correct"

12/13/2010 03:37:27PM Agent (Genelie Ann C): "It is scheduled to be ship today, the item that has been was the Commuter Case. But the Venue Pro has not been yet"

12/13/2010 03:38:42PM chris: "o thast great news that it will be shipped today. So that means I dont have a tracking number yet at this time b ut it is scheduled to be shipped today"

12/13/2010 03:39:04PM Agent (Genelie Ann C): "Absolutely right!"

12/13/2010 03:39:52PM chris: "sounds great, guess i will try to check my order status later and see if it gives me a tracking number"
[Venue Pro General] murdo119:
Thanks for the info, but the first customer service rep told you that the item has been shipped; now it is schedule to be shipped? Hmmn...
[Venue Pro General] bernaserra:
My email from dell cs
[Venue Pro General] dhafiz:
I'm chatting with a Dell rep right now, and she's saying the shipment has been delayed to Jan 5. I ordered at 8am CST on Dec 1, full price, 16GB, no-contract.
[Venue Pro General] murdo119:
So they waited for you to call to tell you that your Venue has been delayed? No email notification before you called?
[Venue Pro General] mrancier:
It sounds like you are in the same boat as everyone else. Your venue has not shipped yet, and they don't seem to know anything other than that it is scheduled to be shipped today.

I just called Cs and was told, for the 3rd time today, that they have a manufacturing delay, due to some supplier. I think these guys have been getting hammered with status questions on the Venue pro, and now they are just letting folks believe what they want, to get you off the line.

I hope you get it, though.
[Venue Pro General] bernaserra:
None at all, Dell in my eyes is now the most lowdown piece of crap company and I will tell that to everyone I know. This is the worst kind of service that I have ever been subjected to. My order is in production since the 1st and then you give me a date for the next month? I returned my HD7 already and now I am stuck without a phone. Pathetic I swear.

Now I have a guy telling me there are no delays and it would show by now if there were......
[Venue Pro General] domineus:
well I'm off to send a very nasty email to dell regarding their customer support. I wish I would've recorded the conversation so you could've got a listen to the appalling treatment I have been given to 3 representatives from dell (one from who was a supervisor)

It's bad enough that one support agent says something along the lines of

there is a missing part

even worse when the supervisor says it

Okay that's fine actually if there is a missing part, alright. Cool. But it is a preassembeld phone! When I say what part could be missing from a preassembled device the manager changes story and says you're right oh its because of demand. I said you just lied to me you know that...

Then he said we emailed you about the delay. I said funny what time was the email sent? Oh about an hour ago. I said you're a liar. I am in my email right now. Anytime dell sends me anything, it's been immediate, I've been dealing with dell for the greater part of 10 years (since I was 15) and even when the net and email was in its infancy any dealing with dell regarding cancellation or delay is immediate. I further asked if the order was delayed why isn't it on the order status page?

The supervisor said the order status page takes time to update, about 24 hours to update. I said really? Because when my last dell order was cancelled, the cancellation was immediate. When my items are delayed, it is immediate (or relatively immediate, not some 24 hour crock and bull****)

Then he said the order status page does not reflect changes that quickly. I said according to that page, it is still in production. He said it may not be true and the EDT is not to be taken literally. I said really? Because I'm reading the dell policy website and it says - etc

I said so far, that's 3 lies you have told me and you haven't given me your name, and that is not how a customer service representative is supposed to act. So you've been wrong all across the board, and you still haven't addressed my concern regarding the breakdown in communication between the consumer and the customer service agent and you're a supervisor.

He forwarded me to an idiot. An honest idiot and I say this because he went immediately through the prompt as if my computer had an issue, never told me his name either, and called me mam. I said I am not going to hang up on you, you will either give me your name or you will redirect me. I worked in customer service, if you are forwarded to someone in a chain, the people that forwards you is annotated during the span of the conversation just in case there are some issues that occur. So I have 3 supports agents (apparently 2 supervisors) that have been insulting.

Finally after all that I was given a woman that totally gave me what I was asking for. And gave me all of the names of the people that royally messed up on dell tech support. I have all their names and I am going to be sending dell a very nasty email and reporting this experience to as far as I can go.

Dell made a very bad enemy in a 25 year old clinical psych student
[Venue Pro General] Wonderstruck80:
Lets just face it... NO ONE is receiving their venue pro tomorrow or the next day. Dell is jerking everyone around...
[Venue Pro General] pNoyr3D:
I know I am not getting my Venue Pro today, FedEx already came by with a different package around 11AM.

Order Status on Dell Website still says In Production :( Took AGES to load though.

Talking to a chat rep right now & see what he says. He said 2-3 mins. it's been 5 already.. smh

IN PRODUCTION STILL! Like I said, I'll give it until Friday & we'll see what I do with the order.

I am seriously considering to either buy the Nexus S or the Omnia 7 right now, leaning towards the Nexus S big time.
[Venue Pro General] sureloch:
This reminds me of the last time I bought a product from Dell that was on Pre-order. The Delivery date came and went, and the same for everyone on that forum then. Then Dell changed the shipping date 2 more weeks out. Same thing happened again, no shipment. Then another two weeks out, and then they finally started saying shipping date was unknown but they would ship it as soon as they had stock. It finally took about 2 months to get the item, and the people on that forum pounded the customer service reps with complaints until they were just beat down. It was a bad experience for everyone involved. Dell can evidently really botch a pre-order launch, but I have always had super swift service from Dell on their in stock products.
[Venue Pro General] Peew971:
Was the product worth the wait?
[Venue Pro General] patrickk:
No offense, but that's why you're being treated like crap. You're just one person (as is everyone else here) and it seems like customer service has not only taken a back seat but it's completely nonexistent. I doubt at all they care about any of us, because if they did they'd at least take the time to train competent customer service employees.

I work for a company with over 400k employees and whenver I have to deal with Dell for my work PCs, I've always gotten pretty good service. That's a huge contract for them though, ie tens if not hundreds of millions of dollars. It's obvious they don't care about the one guy buying a $500 phone.

I'm still holding out hope that it will be here on time though. I think the bottom line here is their CS reps have been giving out random information (and who the hell knows what if ANYTHING they've told us is even right) and it's just gotten everyone confused.
[Venue Pro General] domineus:
hard to be insulted by something that is nonexistent...misinformed absolutely but even more to the point

I won't purchase from dell. ever. And it is sad, the venue pro looks to be the best and highly anticipated phone. No matter what we say, it looks like it will be delayed. And that's okay

BUT

there is no communication. Not on the web, not in email, not on phone. If it was just one isolated incident, that's understandable, but it's not. It is everyone that has been in contact with dell. Isn't it time to change that? How much longer is a company going to do this before enough is enough?
[Venue Pro General] lemonspeakers:
Hell yeah! Phuck Yeah! Take that DELL..

You better deliver tomorrow!
[Venue Pro General] mrancier:
AmyatDell on twitter confirmed delays. That's all for me folks. See you all on the other side. Out.
[Venue Pro General] 937dytboi:
this absolutely sucks balls. this tp2 is crap and i need a new phone preferably the ///dvp, obviously there on some issues with the phone that they cant get right something im trying to stay from. Its a negative on getting an LG or HTC device so i guess I got to look elswhere
[Venue Pro General] bernaserra:
Worst launch ever.

Can't believe I am saying it but I am missing iOS.

Its sad that this was our best choice in the US, if the Omnia 7 was available here I wouldnt even want this dang phone. I think the rest of the US choices stink besides the HD7, but that had crappy build quality.
[Venue Pro General] cccooper:
How the hell can a company do a "soft" launch on November 8th and then delay the phone for almost 2 months.... terrible. I have one tiny winy oz of hope my phone comes tomorrow though. haha:rolleyes: