yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] mrancier:
Just wanted to share my experience. I had originally ordered on the 9th, just before the crap hit the fan with shipping issues. In a feat of rage, I cancelled that order. 24 Hrs later, the darn things started shipping. On the 16th I ordered the DVP again (after I watched domineus videos on youtube). Figured I would just waited out. EDD 1/11/2011. Next business day (Paid). I saw a few folks that ordered the same day got their shipping info. Called Dell. They said order was good EDD still 1/11/2011. Checked this morning, order has shipped !! Tracking number and everything. Checked tracking : Not Found, however this often happens with overnight shipping. Not sure what the deal is over there at Dell, but I might actually get my phone today or tomorrow. I am sorry for all the people that ordered WAY before I did, and are still waiting with no chance they will get their phones by xmas. I would be livid, I am truly sorry. I think it's unfair, and, while I am glad I am probably getting mine, I wish I could help some of the ones that have been waiting much longer get theirs.

Update :

Tracking came online :

Shipment Dates

Anticipated ship date Dec 21, 2010

Estimated delivery Dec 22, 2010 by 3:00 PM
[Venue Pro General] gshocker:
Well after trying to cancel the order since I was going to be out of town and having them change the ship to address they have finally shipped it. Of course they shipped it to the incorrect address. Why would anything go smoothly.. Time to call and try to have it shipped to the correct address before FEDex picks it up today.
[Venue Pro General] zaijian:
Dell sent me an email @ 2:16am EST that my phone has shipped, new EDD 12/22 (tomorrow). I ordered 12/3, 16gb on contract, original EDD 12/27. It's coming down to the wire, but it looks like for me, @LionelAtDell was right. What remains to be seen is if everybody will else be as successful.
[Venue Pro General] raimeiken:
HOLY CRAP! My phone actually shipped! LOL

I ordered on Dec 1st, 16gb, upgraded my Tmobile line.

It is scheduled to be here on the 23rd though.

It downgraded from nextday to ground. WTF?!?!?!
[Venue Pro General] bernaserra:
Dude, your gettin a Dell.

Now expect bad customer service
[Venue Pro General] murdo119:
My venue pro was shipped yesterday (12-20-10) and on Dell order status it shows:

Shipping Method: Next Business Day

Shipped Date: 12/20/2010

Estimated Delivery Date: 12/27/2010 (updated)

Carrier: FEDEX GROUND

Tracking Number: *****************

The good thing is on Fedex tracking web page it shows:

Ship date Dec 20, 2010

Estimated delivery Dec 24, 2010

I have two dates, so I assumed that I'll get the device between Dec 24 and Dec 27 :-)
[Venue Pro General] velglarn:
Despite receiving an e-mail from Dell saying my order has delayed to 1/11/11, the Dell website has shown that my order has shipped via Fedex Ground. The expected delivery date is 12/23/10, so I will see what happens :confused:. There is a tracking number posted, but upon clicking the link Fedex cannot find it.

16gb, off-contract.
[Venue Pro General] cccooper:
You go by the date on the fexex tracking page, NOT the dell order status page
[Venue Pro General] raimeiken:
I already experienced the bad customer service :p LOL
[Venue Pro General] raimeiken:
yeah, just wait for it. Fed Ex will update their system soon and your item will show up on there
[Venue Pro General] murdo119:
It just means that FeDex hasn't pick/scan the item from Dell. You might not see an update (on fedex tracking website) until later tonight or tomorrow morning.
[Venue Pro General] bernaserra:
Is it picked up? My dell.com page showed the 22nd my fedex page said it was to be delivered the 21st but once it was picked up it changed to the 22nd. I would go by what the dell page says as they are the ones shipping.
[Venue Pro General] murdo119:
It seems like. It shows:

Date/Time Activity Location

Dec 21,2010 2:43 AM Left FedEx origin facility EL PASO, TX

Dec 20,2010 9:58 PM Arrived at FedEx location EL PASO, TX
[Venue Pro General] bernaserra:
You should be straight then. Hope so my man. Good luck!

What makes mad is that Dell is trying to use a weather advisory meant specifically for the 18th as a potential reason for the changes in shipping. That doesn't fly with me when fedex tells me that dell specifically downgraded my shipping.
[Venue Pro General] murdo119:
Thanks man, but I'm keeping my eyes open on this one. It's Dell and FedEx, so I might still be bracing for one last screw! They shipped mine using FedEx ground instead of the "next business day" shipping. FedEx told me that it was Dell who picked the type of shipping to use not them.
[Venue Pro General] Kyzgar:
My order status finally changed to Shipped also. Order number 53692xxxx. Dell sent the email at 2:15am, which says "FEDEX EXPRESS" and "Delivers by 12/23/2010". The FedEx site says "Anticipated Ship Date 12/20", "Estimated Delivery Date 12/22", "FedEx 2Day Service", with "Shipment information sent to FedEx" at "12/21 12:29am".

So it should arrive tomorrow or Thursday. *crosses fingers*
[Venue Pro General] yourlife:
You would never really know because you used an unofficial link to order the phone, and that could have somehow messed with Dell's system.
[Venue Pro General] TekDragon:
Huzzah! I just got notification that mine has shipped and should be here tomorrow (12/22)...we'll see.
[Venue Pro General] notebookgrail:
Dell Activation Email

Just got a Phone activation email. Here is the content. Did you folks get and happen to contact the Phone # mentioned?

I think the mail is generic. I am on upgrade and not sure why it talks abt transfer.:confused:

=========

Dear Name,

Thank you for your purchase with Dell.

We are eager to activate your device and complete your phone number transfer.

When you receive your device, your transfer will not be complete. Please call us at 1-877-662-7640 and reference your Activation ID to complete your device transfer. If you do not call within 14 days upon receipt of this email, your device will be automatically transferred with TMobile

Activation ID: xxxxxxxxxx

Kind regards,

Dell Customer Service

============
[Venue Pro General] Kyzgar:
If you're upgrading your phone, then I think it's referring to transferring your phone number to the new phone. You'll need to talk with them and give them the new IMEI number so they can link your account.
[Venue Pro General] sureloch:
My 16gb DVP shipped today via fedex ground. Supposed to be here the 23rd.
[Venue Pro General] dhafiz:
Hi all -

Just heard from @DellCares that my 16GB DVP shipped last night via FedEx Express (Overnight) and it should be delivered today - I had already paid for one-day shipping. I ordered on 12/1 at 8am CST, off contract. Original delivery date was 12/14 and updated EDD was 1/5/11.

I'll update once I actually have the device on-hand. Right now, the FedEx tracking shows the package to be At Local FedEx Facility (in Chicago).

The estimated delivery on FedEx tracking page is: Dec 21, 2010 by 3:00 PM

UPDATE: Dec 21, 2010 12:24 PM - On FedEx vehicle for delivery
[Venue Pro General] MikeDupp:
That's why I never got too bent out of shape by all of the issues Dell is having. I knew I was taking a risk and I was fine with whatever results I got from Dell.

My order was finally processed this morning at 10:30am, so it looks like Lionel actually had some good info for once. I actually feel bad for Lionel and Amy. You know they don't any control over any of Dell's shipping policies, but they are the ones who have to deal with all of the irate customers when things go bad.
[Venue Pro General] clervius:
mine too. Here's to good hopes
[Venue Pro General] ft55555:
If the tracking number isn't recognized or the status says "information has been sent" (or something to that effect), then FedEx hasn't picked it up yet.
[Venue Pro General] MikeDupp:
Yup,that's where I am at right now. The actual message on the FedEx tracking page right now is:

Not Found

No information for the following shipments/FedEx Office orders has been received by our system yet. Please try again later or contact Customer Service.

So the order is boxed, the shipping label is attached and the package is loaded on a truck at the Dell facility. Tracking won't be updated again until the truck is full and FedEx takes the truck over to their own facility. The will do an arrival scan when it gets there and everything will get updated.
[Venue Pro General] SHAUN231:
weird dell tried to charge my card a second time for one phone. they were declined hope they dont call fed ex and interrupt my shipping.
[Venue Pro General] xthing:
My order shows now as "Shipped" and i have a Fedex tracking number, but Fedex doesn't have it in their system yet, so i guess it's not picked up or scanned by Fedex yet.

Interestingly enough it still shows "7 day delivery" (which is what i originally ordered):

I hope this will change to overnight as promised in the Fedex system.
[Venue Pro General] zaijian:
Well I just did something crazy - I cancelled my DVP order, which is in transit and due tomorrow, and Dell is going to tell Fedex to return the package to them.

I decided I want to buy the phone off-contract, so I have to return the on-contract phone I bought on 12/3 and then buy it again off-contract. Unfortunately Dell couldn't just charge me the difference.

So now I'll have to wait till 1/13/2011 before I get my DVP. Hopefully it'll end up being a lot sooner now that production is finally ramping up.
[Venue Pro General] SHAUN231:
can that even be done. i know sometimes once a package is gone they cant do that. I hope not cause for someone reason dell has a hold on my card and then charged me again but were declined. I am hoping I get my phone and can settle this matter with them later
[Venue Pro General] bernaserra:
You couldn't just wait a month and cancel the line and pay the $200 ETF? Would of been cheaper.
[Venue Pro General] SHAUN231:
he couldve got lucky and not even had to add the line to his account my buddy got a dvp and did it as add an line and since dell and tmobile systems are weird it was never recoreded so he got the discount but no line added
[Venue Pro General] lemonspeakers:
Its not going to change. The fedex label is already created. Dell wont undo it. Mobility department. Doesn't have that power.
[Venue Pro General] zaijian:
My understanding was that if I had cancelled the line, I'd pay the $200 ETF to T-Mobile AND the $350 activation discount back to Dell?
[Venue Pro General] SHAUN231:
nope after talking to dell it is just 200. which is weird cause they would be losing almost 100 per phone if people did that
[Venue Pro General] zaijian:
ack, now you tell me.

Ah well, if the phone ends up coming tomorrow (bc fedex didn't get the memo to not deliver it) then I'll contact dell mobility and go from there.
[Venue Pro General] SHAUN231:
hahah once you get the phone you dont need to talk to dell about anything. all you need to do is pop in your tmobile sim. and if they ever add the line to your account just cancel it. my phone is set to come tomorrow and still no added line to my tmobile account
[Venue Pro General] zaijian:
I had figured they'd be the same as Amazon Wireless, where they charge your card $250 if you cancel the line, on top of T-Mobile charging you the $200 ETF.
[Venue Pro General] SHAUN231:
i assumed the same thing but after speaking to a rep i was told no.
[Venue Pro General] ft55555:
I tried to explain that this was possible in another thread, but others seemed skeptical.

http://xdaforums.com/showthread.php?t=861371

For me though, I get $50 back for a $500 Dell purchase on my AMEX card, so the net savings would only be $45 by buying on-contract and paying the ETF. I figured that avoiding the hassle by buying off-contract would be worth the $45.
[Venue Pro General] xthing:
Interesting... it's still not in the Fedex system, but i just received the shipment confirmation email from Dell ... and there it says "3-5 Day Delivery".

So... the Order status page shows 7 day deliver, the confirmation email says 3-5 day delivery... no we'll see what the Fedex tracking system says once it's in there. I am somewhat sure it won't be the promised overnight shipping :(
[Venue Pro General] MikeDupp:
Sounds like our phones are stuck on the same truck. Still no info on my tracking #. I do not expect overnight service. I don't think it is possible with Ground. I do think when the tracking info updates, the FedEx page will estimate delivery for Thursday the 23rd.
[Venue Pro General] lemonspeakers:
yeah, you're not getting it before christmas.
[Venue Pro General] bernaserra:
But dude, your getting a dell!
[Venue Pro General] omniconn:
Ordered today and shipped today

Order Information

Customer Number:	11464****

Dell Purchase ID:	200296302****

Order Number:	55928****

Order Date:	12/21/2010

Order Status:	Shipped

Invoices

Billing Information

To view billing information for the order:

Sign In

Shipping Information

To view shipping information for the order:

Sign In

Shipping Method:	2nd Business Day

Shipped Date:	12/21/2010

Estimated Delivery Date:	12/23/2010 (updated)

Carrier:	FEDEX EXPRESS

Tracking Number:	4536215363**

Quantity	Item Number	Description

1	225-0432	Dell Venue Pro Smartphone, 8GB, UMTS 2100,1700,900, BLK

1	421-4592	SW,WIN,PHN7,PX,LVL1,CH1,ALL MS SVCS

1	331-1452	Dell Venue Pro Smartphone TMO KIT,BLK,400 with SIM,OL

1	927-3713	Advanced Exchange Limited Warranty Initial Year

1	927-3693	Dell Hardware Limited WarrantyInitial Year

1	991-1209	No Warranty beyond 1 year

1	468-9169	Lithium Ion Battery

1	468-9170	Wall/USB Charger and Cable

1	468-9171	Stereo Headset with Microphone

1	468-9172	Product Safety and Warranty Brochure

:eek::eek::eek::cool:
[Venue Pro General] lemonspeakers:
yes, i am. but not him.
[Venue Pro General] zaijian:
Hah, it looks like the order I placed today @ 3pm has shipped and is due tomorrow!
[Venue Pro General] cccooper:
I hate you.
[Venue Pro General] efjay:
Crazy, I almost did the same thing yesterday, actually called Dell but then didnt see the point, and later in the AM my 12/6 order status changed to shipped. Next day as paid for and should be delivered tomorrow. So once again I will be in the WP7 owners club.
[Venue Pro General] Kyzgar:
I almost did that too, yesterday, but wanted to give Lionel a chance to be right. Mine shipped in the AM, and FedEx has it in their hands now. Dell shipped it 2-day instead of next-day though (grrr), so it has a scheduled delivery of Thursday.
[Venue Pro General] efjay:
Wouldnt have minded Thursday delivery but for 2 reasons: taking tomorrow off anyway as I'm feeling a bit unwell AND there's an android fan and iphone fan I want to show off the phone to! The HD7 did not impress, but I bet the Dell will, we have Friday off so Thursday is a good day to flash the WP7 goodness! :D
[Venue Pro General] Poopants:
Shipped

First post, hi fellas. Ordered a 16GB model on 12/3, it finally shipped today and is set to arrive on 12/23. Tried ordering via the website on 12/2, but the dell.com shopping cart crashed on the confirm page so I couldn't complete it. I had to call in and place the order that way.

Another slight annoyance was that since I ordered the Otterbox case, that shipped long before the phone did. You know the drill... waiting and waiting for an update, then receive the "Your order has shipped!" email, only to find that it wasn't the phone. :mad:

Didn't complain about the long delays but it was a tough wait. Am glad to hear about Dell including the free bluetooth earpiece, though normally I don't like those at all and prefer the old school wired ones.

Anyway glad to read all the threads and posts. It really helped kill the time before my order finally shipped. I never tried one of these in person, but decided it's the phone I wanted due to the physical portrait keyboard. I've been soooo patient about upgrading, too.... still puttering along with my Moto Q (sans data plan) and so very sick of being jealous of ppl with data plans.
[Venue Pro General] murdo119:
Hey guys, I found this website where you can track your package. It gives you more information than the FeDex tracking website. The website is http://www.packagetrackr.com . If i'm not mistaken it even shows the location of the FedEx truck. Mine arrives on the 24th, i'm crossing my fingers.
[Venue Pro General] notebookgrail:
Now Dell is cleaning up the Blog post comments instead of cleaning its own mess.:mad:

Here is the mail i got.

===========

Dear Notebookgrail:

We are writing in reference to your post in the Dell Community, described as follows:

Blogs: Direct2Dell

Date: 18-12-2010

Title: On the topic of Dell Venue Pro Order Delays

While we value your participation in the Dell Community, we have removed the post described above because it violates the Dell Community Terms of Service. You may remember that you agreed to abide by these Terms of Service when you registered with our website. If you would like to review the Terms of Service, you can find them at the following link: http://en.community.dell.com/content/TOS.aspx

We encourage you to edit your post to comply with the Terms of Service, and resubmit it. In order to assist you in reposting your message, we note that your post violates our Terms of Service for the following reason(s):

Your post contains language that we believe to be harassing, unlawful, or otherwise objectionable. Use of such language violates the Terms of Service, and must be deleted in order to allow your post. Prohibited words and phrases include those in which certain letters have been replaced with alternate characters. Unlawful language may include any statements that might reasonably be interpreted as a violation of the intellectual property rights of any person, including a trademark, copyright or patent.

For your convenience, a copy of the original post also appears at the end of this message. Please keep in mind that continued violations of the Terms of Service may cause you to lose your posting privileges.

Thanks for cooperating and participating in the Dell Community.

Sincerely,

DTG13553

Dell Community | Administration Services

Copy of original post:

“at Lionel - What kind of Donkey show is dell running - See the below link - Someone who ordered yesterday has his shipped”

===============
[Venue Pro General] mrancier:
How very corporate of them. They deleted one of mine as well.
[Venue Pro General] Kyzgar:
That's really cool. Thanks for the link. :) Shows my package is only about half-way here, so I shouldn't hold my breath. Looks like it's going to get here tomorrow as expected.
[Venue Pro General] zaijian:
packagetrackr.com doesn't actually tell you where exactly the package/truck is - when it's in transit it just displays the truck at the halfway point between where it left and where it's going.
[Venue Pro General] xthing:
hmm so now that the Fedex page updated it shows a delivery date of 12/24 ... while i am a bit dissappointed to not get the promised overnight delivery, i am at least happy to have it for Christmas :)
[Venue Pro General] RSN5774912:
So, would anyone happen to know when the Dell Venue Pro's are supposed to arrive in the DC area for Microsoft employees and their families? I'm quite eager to get mine and my family's, but I don't think we get a tracking number, they just show up.
[Venue Pro General] murdo119:
We both have the same delivery date. Hope you get yours without hiccups!
[Venue Pro General] zaijian:
Mine was supposed to arrive today at 3pm, they picked it up last night @ 5pm from Dell in El Paso, TX, and it went standard overnight. I waited around till 6pm today, and nothing, and there hasn't been a status update on it since it left Indianapolis @ 6am this morning.

Argh.
[Venue Pro General] efjay:
Same here,picked up in the AM yesterday, got to Indy and stopped updating, but my tracking status now shows it just left Indy this evening so it should be here tomorrow - or Friday, next monday, 2011, etc.
[Venue Pro General] jfellows:
For those who are going by FedEx's tracking info updates, they aren't necessarily accurate.

My phone was shipped to my door about four hours ago and FedEx still says its out for delivery.
[Venue Pro General] efjay:
There was a fedex delivery to my neighbours and the driver said there is a backlog at Indianapolis, so in my case i think the fedex tracking is correct.
[Venue Pro General] fatdragondzc:
For everyone that received a tracking number for their DVP, does it weight 2lbs? Weird question but when I ordered my phone it shipped the otterbox case before the phone and instead I got a adapter cable of some sort.
[Venue Pro General] notebookgrail:
Yes. Its 2 lbs.
[Venue Pro General] efjay:
Not a comforting thought, initially Fedex listed my delivery as 2lb, now since sometime yesterday its gone down to 1lb, so who knows what I'll actually get when they get around to delivering whatever it is they are delivering. And I didnt order the Otterbox so it could possibly be the free BT headset they promised.

That will just make my day!
[Venue Pro General] raimeiken:
just got the phone :D
[Venue Pro General] 937dytboi:
well just got back from my cruise. checked my voicemail and dell was on the line stating that the DVP is currently on backorder and my new estimated delivery shipping date is 12/20/10 instead of the 12/15/10 originally stated. this is real frustrating seeing that i ordered my device within the first 2 hours of launch on dec 1st
[Venue Pro General] patrickk:
That's odd. I didn't get a call, ordered mine early on the 1st as well. Does your order page reflect 12/20 or does it still say 12/15? Mine still says 12/15.
[Venue Pro General] Kotlicki:
Do you see the changed delivery date on the dell web site?

also, did you order a 8gig or a 16gig? With contract or without? It seems that some people here got delayed becasue Dell prioratize the 16 over the 8 and then full price over contract and contract over contract with coupon....
[Venue Pro General] efjay:
Lets not start unfounded rumours, how many people have actually reported their order has been delayed? So far no orders have gone out so where is the evidence that Dell is prioritising orders?

What seems to have happened is Dell's website quotes one date for delivery when initially placing an order but once the order was placed the delivery date changed. AFAIK the earliest date quoted for delivery is the 14th Nov and so far no one has received a shipping notification or a delay notification (apart from 937dytboi). The first shipments should go out on Monday for next day delivery on Tuesday 14th and 2nd day on Wednesda 15th. If we dont see that then we can start looking for answers at Dell but there is nothing at the moment to suggest delays or certain orders being given preference over others.
[Venue Pro General] mrancier:
Backordered ?

How can they be backordered when they have not shipped the first device ?

My theory is that the delay is due to the new units being reflashed with new firmware, per the link that I shared yesterday, to solve issues with wifi and camera settings. The post from the dell rep was made on Dec 7th, and she said that it was a software issue, but that it would require a device exchange/replacement, for early adopters. If a fix was confirmed at that point then it would make sense that they would delay shipping new units to customers, as they would not want to make public their firmware by posting it online and allowing users to do it themselves, risking giving the hobbyist community the tools they need to unlock(radio) this device. That is my theory. I know it sounds crazy. I guess we will see if it actually ships on monday.
[Venue Pro General] mrancier:
It would seem unlikely that Dell would prioritize full price over contract. They get a much bigger incentive from the carriers contract than the margin they get on the outright sale.