[Galaxy S I9000 General] masterslacker:
Hi everybody,

I sent my i9000m for repairs on October 30th, still waiting for it to return, and was told there is a backorder for parts. I'm waiting for an entire phone control board replacement (SD card died). The Bell warranty "tracking" site says the parts are expected on December 1st.

I would like to know if there are any Bell Mobility users out there who have recently gotten back their i9000m from repairs, how long it took, and what the problem was.

Perhaps we could start a threat, so that people can share up-to-date information for how long repairs are taking.

Thanks, Mike.

ps. For those who don't know, you can "track" your repair at http://www.bell.ca/warranty/ and click on the "track your repair online" blue button. However, I have no idea how accurate the information is on the page.

update - December 3rd: Today I again spoke with representatives at FutureTel, the company that repairs the Samsung phones. My phone is still awaiting parts, even though the date on Bell's site says December 1st. I was informed that the dates on Bell's tracking pages are estimates. They have absolutely no way of knowing for sure when parts will arrive. I was also told over the phone that they have not gotten any shipments "recently", but were unable to confirm when the last shipment of parts came in. So in other words, they have absolutely no idea when it would be fixed. Furious about the situation, I called Bell customer service, who forwarded me to technical support, who forwarded me to client care, who forwarded me to a manager, who told me that SAMSUNG HAS ADMITTED TO BELL THAT THERE IS A PROBLEM WITH THE PHONE AND THAT THEY ARE "WORKING ON IT". Also due to the fact that my phone has been out for 5 weeks now, he agreed to ship to me a loaner SGS until mine is fixed, free of charge - no deposit or fee required. He also told me that he would open a support ticket for this particular problem, and attempt to contact Samsung directly about this problem. So, we'll see what happens next.

update - December 10th: Yesterday morning I received my loaner SGS from Client Care in BC. It came with an i9000 JP2 firmware installed on it. I'm sure that the Bell people were experimenting and forgot to reset it back to stock JH2. Anyways, the phone was running horribly, lagging a lot, and it wouldn't let me install some market apps (Install Error 18) which I could not fix. I got fed up last night and installed JK4 via Odin. Now it's working beautifully. Apps install great, and everything is running very smoothly. Oh and BTW, I still have no ETA for my phone being repaired. Tomorrow is 6 weeks since I gave it in.

update - December 17th: As of today, the Bell warranty page says "The current status of your repair is: Phone is in transit to store." Here's hoping that things come back soon, and working fine!

update - December 20th: The phone was received by the store this morning, and I picked it up at about noon. It came with JH2 installed on it, NOT JK3/JK4. Looks like they really think that Froyo is an issue, even though it is not the root issue. Also, the comments say "work performed: replaced PBA - Other - BGA failure. repair code: 312", whatever that means. Looks to be the same as this user: http://xdaforums.com/showpost.php?p=9890519&postcount=893

update - January 1st 2011: After receiving the phone on Dec 20th, I flashed JK4 with no issues (did not lagfix/root/anything). On Dec 24th, I flashed JL2 with no issues (did no lagfix/root/anything). So far no main issues. Still trying to figure out a way to SIM unlock the thing.