[Venue Pro General] blitzkrieg7710:
Hi guyz.. just had a chat with a dell rep a while ago... it is somewhat disheartning news for people living outside US and wanting to ship the units to their countries... read the chat extract below and the highlighted portion as well.. thouigh also, can anyone explain what the quoted portion of the chat conversation means... the dell rep was not very clear on that...

Time	Details

12/02/2010 03:04:21PM	System: "Thanks for choosing Chat to assist you in making your purchase on Dell.com. A Dell.com Chat Expert will be with you shortly."

12/02/2010 03:04:41PM	System: "We apologize for the delay. Due to high demand, we are experiencing slightly longer wait times. A Dell.com Chat Expert will be with you as soon as possible."

12/02/2010 03:04:48PM	Session Started with Agent (Iris Hazel G)

12/02/2010 03:04:54PM	Agent (Iris Hazel G): "Welcome to Dell US Chat! My name is Iris and I will be your Dell.com Sales Chat Expert. I can be reached at us_dhs_sp_sales@dell.com or via phone at 1-****-****-**** ext. 7284516. How can I help you today?"

12/02/2010 03:05:23PM	Amit Thakur: "hi Iris, can you share some info on Dell Venue Pro smartphone?"

12/02/2010 03:05:59PM	Agent (Iris Hazel G): "Hello Amit./"

12/02/2010 03:06:19PM	Agent (Iris Hazel G): "The Dell Venue Pro is locked with TMobile"

12/02/2010 03:06:44PM	Amit Thakur: "if i were to purchase one without contract then?"

12/02/2010 03:06:51PM	Agent (Iris Hazel G): "It is a windows phone"

12/02/2010 03:07:11PM	Agent (Iris Hazel G): "Without a contract, you still use the TMobile"

12/02/2010 03:07:24PM	Amit Thakur: "so it is sim locked to t-mobile?"

12/02/2010 03:07:33PM	Agent (Iris Hazel G): "Yes."

12/02/2010 03:07:46PM	Amit Thakur: "if thats the case, will t-mobile or dell provide an unlock code?"

12/02/2010 03:08:22PM	Amit Thakur: "....."

12/02/2010 03:08:47PM	Agent (Iris Hazel G): "We can help you place the order and activate it with TMobile"

12/02/2010 03:09:48PM	Amit Thakur: "i am not living in the us, i wanted to purchase tht phone when i come over there and then bring it back to india and use it here... that is the nature of my queries... can you help me in that regards?"

12/02/2010 03:10:03PM	Agent (Iris Hazel G): "Oh I see."

12/02/2010 03:10:16PM	Agent (Iris Hazel G): "It is only exclusive to Tmobile Amit."

12/02/2010 03:10:29PM	Amit Thakur: "what about the unlock code?"

12/02/2010 03:10:57PM	Amit Thakur: "i read somewhere that dell might provide us with the unlock code for this device"

12/02/2010 03:11:01PM	Amit Thakur: "is that right?"

12/02/2010 03:11:22PM	Amit Thakur: "if the phone is unlcoked, it can be used with any sim card right?"

12/02/2010 03:12:00PM	Agent (Iris Hazel G): "I apologize but it cannot be use with another sim."

12/02/2010 03:14:30PM	Amit Thakur: "lol...."

12/02/2010 03:14:56PM	Amit Thakur: "neways, can you confirm when this phone will be launched in the rest of the world?"

12/02/2010 03:15:09PM	Amit Thakur: "i mean, even UK or India for tht matter"

12/02/2010 03:15:16PM	Agent (Iris Hazel G): "We do not have information regarding it yet."

12/02/2010 03:15:21PM	Amit Thakur: "maybe SE-Asian countries as well"

12/02/2010 03:15:57PM	Agent (Iris Hazel G): "I apologize, we do not have that information"

12/02/2010 03:17:03PM	Amit Thakur: "cos "clove" and "expansys" uk - "e-tailers" has shown 11th Jan as the expected delivery date for pre-orders placed today"

12/02/2010 03:17:48PM	Amit Thakur: "so will del market/ sell the phone directly as it is being done in the us or will it be through e-tailers mentioned above"

12/02/2010 03:18:37PM	Agent (Iris Hazel G): "I really apologize Amit, we do not have information regarding its availability outside the market."

12/02/2010 03:18:44PM	Amit Thakur: "okies"

12/02/2010 03:18:47PM	Amit Thakur: "thx for ur help"

12/02/2010 03:18:53PM	Amit Thakur: "bye !!!"