[Venue Pro General] mackin:
Time	Details

12/14/2010 05:23:13PM	Session Started with Agent (Jerome Dominic E)

12/14/2010 05:23:17PM	Agent (Jerome Dominic E): "Welcome to Dell US Chat! My name is Jerome Dominic and I will be your Dell.com Sales Chat Expert. I can be reached at us_con_sl_apos_chat@dell.com or via phone at 1-800-289-3355 ext. 7284516. How can I help you today?"

12/14/2010 05:23:56PM	joey: "ok this is the 10th time i call in and chat with u guys where is my phone"

12/14/2010 05:24:48PM	Agent (Jerome Dominic E): "Hi Joey, let me assist you on that"

12/14/2010 05:25:15PM	joey: "538xxxxxx"

12/14/2010 05:25:18PM	Agent (Jerome Dominic E): "may I ask, did you purchased an item already?"

12/14/2010 05:25:24PM	Agent (Jerome Dominic E): "Thanks"

12/14/2010 05:25:30PM	Agent (Jerome Dominic E): "let me check the order number,"

12/14/2010 05:26:38PM	Agent (Jerome Dominic E): "thank you for waiting, as I have checked on the status of the order, its has been shipped and the estimated delivery date should be on or before December 16,2010"

12/14/2010 05:27:04PM	joey: "can I get the tracking #"

12/14/2010 05:27:50PM	Agent (Jerome Dominic E): "sure, one moment please"

12/14/2010 05:29:13PM	Agent (Jerome Dominic E): "as per checking, the tracking number is not yet provided since the item is not yet shipped,"

12/14/2010 05:29:15PM	Agent (Jerome Dominic E): "however"

12/14/2010 05:29:28PM	Agent (Jerome Dominic E): "You can check the status of your order by calling 1-800-4339014, online at

12/14/2010 05:29:41PM	Agent (Jerome Dominic E): "I do apologize the tracking number is yet to be provided,"

12/14/2010 05:29:52PM	Agent (Jerome Dominic E): "it should be shipped today,"

12/14/2010 05:30:19PM	joey: "what first u say it is shipped and now you say its not ok what are u saying"

12/14/2010 05:31:17PM	Agent (Jerome Dominic E): "Sorry for the wrong information a while ago, the estimated shipping date should be on or before December 14, 2010"

12/14/2010 05:31:35PM	Agent (Jerome Dominic E): "but when I double checked it, it shows that the items is yet to be shipped"

12/14/2010 05:31:52PM	Agent (Jerome Dominic E): "and the tracking number will be provided once the item has been shipped"

12/14/2010 05:32:06PM	Agent (Jerome Dominic E): "that is based on the information that im seeing now"

12/14/2010 05:32:18PM	joey: "and I know that I can check it there and it says In Production and that means that its not and how is it going to be shipped today and it is 6:30 at night"

12/14/2010 05:32:55PM	joey: "and till now there is no tracking #"

12/14/2010 05:33:28PM	Agent (Jerome Dominic E): "I do apologize for the inconvenience, however we have limited access here to check on the reason of its delay."

12/14/2010 05:33:53PM	Agent (Jerome Dominic E): "Although we do NOT anticipate a delay in your order, we can not guarantee the shipping date because occasionally we run into unexpected delays in manufacturing. You will be notified in the event that your order will not make the estimated ship date."

12/14/2010 05:34:53PM	joey: "ohhh know you ur saying that i am not going to get it in time for xmas"

12/14/2010 05:35:03PM	joey: "really nice to know"

12/14/2010 05:36:07PM	Agent (Jerome Dominic E): "It shows here that you should receive the item on or before December 16, 2010.."

12/14/2010 05:37:39PM	joey: "ok thanks for ur up and down information that is really misleading"

12/14/2010 05:38:03PM	Agent (Jerome Dominic E): "Im sorry about the information a while ago"

12/14/2010 05:38:23PM	joey: "any have a good night every thing is recorded no problem."

12/14/2010 05:38:25PM	Agent (Jerome Dominic E): "but Im sure I provided the information based on the order number you have given"