yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] efjay:
I had the HD7 and returned it for the following reasons: poor battery life, pink tint on pictures and videos, antenna issues (death grip ) and the biggest issue was I compared the screen to the SAMOLED of the Samsung Focus and it looked like utter crap. The OS however was a joy (especially compared to WM 6.5 on my HD2 that locked up this morning AGAIN) and if you can handle the crap screen (other issues can be worked around to some extent) you will enjoy it. Just dont expect the hardware to stack up if you compare it to an iphone or any SAMOLED Samsung device.

And actually I am asking myself this question again, can I live with the HD7? My order is not scheduled to ship until 12/28 but of course will probably be delayed but I wont know for how long till then. Is the Dell worth it, considering it may still have some issues? I will be mulling over this for the next few days.
[Venue Pro General] gshocker:
Well I had one on the 8th of November and then returned it for exchange a 10 days later or so and none of the units they had in stock for replacement would take my SIM card. So they gave me an HD7 to use while I waited for my DVP. It has been about a month or so longer now and talking to the store the other day they still have no word from Dell when they would get replacement units in. I am starting to think that I will never see a Dell Venue Pro again.

Compared to the HD7 the unit I had was great. The screen alone is worth the wait. The crazy thing is that even with the Pink tint the HD7 camera is better.. that is painful to have to say.

Well back to waiting..
[Venue Pro General] pNoyr3D:
Thanks a lot, I guess the HD7 is out the question, battery life alone is HUGE for me. I really want a WP7 device!

Anywhere to buy unlocked phones besides eBay?
[Venue Pro General] efjay:
Mugen has two extended batteries for the HD7, 1300 and 3200 with new back cover. Same as they did for the HD2 and probably comparable performance. I have the 1300 in my HD2 and its an improvement over stock but not by much.
[Venue Pro General] 937dytboi:
so i talked to the original rep who took my order on the 1st. like others have stated they are trying to get the device out before the holidays. he says they have stock but due to the popularity of the phone they couldnt meet the demand so they are trying to get enough stock so they can meet their demand. sounds like bull crap. he was saying something about the 22nd being shipped out so that i would get it on the 24th. so im still thinking its a hardware issue, some stuff they just cant get right or they dont have enough time to fix. i can wait but im so anxious and cant wait to get rid of this terrible tp2.
[Venue Pro General] efjay:
That really is bad news, wouldnt have thought it possible to have a worse camera than an HTC one.
[Venue Pro General] DeekoVB5:
This is pathetic. How could they screw this up so much? I'm never ordering another Dell product again after this.

I'm conflicted. I want to cancel my order, because I'm pissed off at how terrible their customer service has been. On the other hand, I've been lusting after this phone ever since it was first leaked back in April. I really, really want it....but I really, really don't want to give Dell my business.

Plus, how does their product page still say 12/30 ship date? They are outright lying to customers, just like they were lying when they told us 12/9 and 12/13. I'm sure they knew it wouldn't ship then, just like they know new orders won't ship 12/30. This company is disgraceful.
[Venue Pro General] patrickk:
I'm in the same boat you are. Everytime I deal with Dell on a personal device their customer service has been beyond abysmal. Yet at the same time, I'm really not interested in any other WP7 device, except maybe the Samsung Focus. I've got a BB for work and have a HD2 for personal use. I've gotten rather fond of the hardware keyboard on the BB and would love a portrait slider. I've had the HTC 8100, 8925 and Tilt 2 in the past and I'm over the landscape slider form factor. It just took too long before i could start typing.

Not going to cancel because I don't need something immediately. I'm going to try to at least work a discount or some sort of credit with them for these delays though.
[Venue Pro General] DeekoVB5:
My problem is that I DO need something immediately. I have three apps on the Windows Phone 7 marketplace. I returned my Samsung Focus under the belief that the Venue Pro was actually shipping. Clearly my faith was misplaced - and now I'm left without a way to properly test my apps.
[Venue Pro General] DeekoVB5:
email I just sent customer service:

edit: Oh, the irony! Hotmail, why must you taunt me so?
[Venue Pro General] efjay:
All these idiots had to do was communicate with their customers, instead we practically have to drag the information out of them. And you can bet when we get a response it will be something like "i'll look into it" then silence for another week. Just sad, in the US there really isnt any choice when it comes to phones, back home in the UK I would have bought the phone I want either unlocked or signed up with a carrier and unlocked it later. No chance of that with all US carriers cellular frequencies incompatible on some level. Probably dont on purpose to lock you into one carrier. Gits!

Engadget has now put up a story, maybe, hopefully, miraculously this will push Dell to get things sorted quicker?

http://www.engadget.com/2010/12/14/dell-venue-pro-apparently-delayed-again-targeting-january-now/
[Venue Pro General] pNoyr3D:
I am getting myself an HD7 in the next few hours. I will test it out for 14 days & if I don't like it I will return it & get myself a Nexus S & if that doesn't work out, hopefully the Venue Pro will be out by then & I will get that.
[Venue Pro General] DeekoVB5:
Get the HD7 at Best Buy - 30 day return policy instead of T-Mobile's 14.
[Venue Pro General] patrickk:
Hopefully this has some sort of impact on their share price (pretty much unchanged so far). The shareholders / BoD needs to hold these ass clowns responsible for their ineptitude.
[Venue Pro General] domineus:
engadget hasn't even reported the ineptitude of dell...just a delay as if it is happens all the time

Delays happen don't get me wrong

ineptitude doesn't. Report everything
[Venue Pro General] pNoyr3D:
Good idea! But I still have to talk to tmo since they say I am not eligible for an upgrade but I haven't upgraded in ****ing forever!

Actually I am calling T-Mo now to get it sorted so I can go to bestbuy after.

Ahhh! Unfortunately the bestbuys around me don't have the HD7 closest one is half an hour away. :(
[Venue Pro General] DeekoVB5:
DellCares just tweeted this post to me:

http://en.community.dell.com/support-forums/mobile-devices/f/3824/p/19354743/19791921.aspx#19791921
[Venue Pro General] cdgoin:
Another posting..

http://www.zdnet.com/blog/cell-phones/dell-plays-the-part-of-scrooge-with-venue-pro-delays/5131

Dell is getting ripped badly over this.. hope it makes it to front page status on larger website to embarrase the crap out of them and get them to tell us whats going on.

But I will wait... I still want it.

Charles
[Venue Pro General] nexus14:
I think the fact that there are STILL REMAINING ISSUES after the first two revisions would be enough to dissuade people from buying.
[Venue Pro General] murdo119:
I will never buy from Dell again. I was just on the phone with them cause they called me about the delay on the Venue Pro and I asked the rep "Is it possible to cancel the order? because some people in a forum are having problem to cancel this order." The rep put me on hold and after 1 min on hold she said to me "It's done, I cancelled your request". I was telling her why did you cancel it without confirming it to me? She said I was "implying" that I wanted to cancel my request (when I asked the question) so she cancelled it right away. I told her that she assumed that I wanted to cancel the request and that she made that decision for me. I told her to put it back with the same discount (10%) and the same estimated ship date but she refused so I asked for her supervisor. After 10 mins hold, Shaun (supervisor) got on a phone and told me the same thing that the first rep told me. He said he can re-issue the order back with the same discount (10%) but the estimated date would change to a later date in January. I argued with him coz' I didn't confirm to cancel it on the first place. He also won't give me a free shipping to compensate for the delay. I asked for the his superior but he said he's the "last manager" and nobody else higher than him. So I asked him if I was talking to Michael Dell and then he hung up. What A Freaking Day!
[Venue Pro General] Peew971:
To be fair, the Engadget post doesn't seem to make a big deal about it. I wish they had just pounced on Dell and ripped them apart for the way they're handling this launch. Instead it's just a "DVP is delayed we heard, oh well."
[Venue Pro General] cdgoin:
Now we know

Why T-mobile didn't want to launch WP7 with this phone.. THey must have had no faith in Dell to deliever. So they figured it wasn't worth thier effort. Maybe once Dell gets thier collective guano together, and has them in stock T-mobile will start carrying them at thier store.

Add to that I wonder if this will be a 4G HSPD+ device since they have to go fix all the other issues. Since the HD7 didn't have full 4G just a 3G enhanced radio.
[Venue Pro General] Shoot2ill:
I just got off the phone with Dell. Apparently my order is not delayed. I spoke with 3 separate people.

Order Date:	12/1/2010

Order Status: In Production

Shipping Method:	Next Business Day

Estimated Delivery Date: 12/15/2010

Carrier: Not Shipped

Tracking Number:	Not Shipped

So who knows.
[Venue Pro General] nexus14:
seems to me like they saved you from a potential disaster.
[Venue Pro General] lemonspeakers:
Hell yeah PHUCK YOU dell. Take that! Dell should know how powerful Engadget is when they broadcast to the world- especially to the mobile world!
[Venue Pro General] patrickk:
Engadget just posted an update from Dell on the issue:

Wow. Could we possibly get more generic?? That could apply to any product.
[Venue Pro General] 937dytboi:
well a dell rep just called me stating the delay and a shipment date of 1-4-11. i was originally quoted 1-6-11 in the email i received yesterday. i dont know what to beleive. yet i still have 3 different answers. the rep who originally sold me the phone stated it could possibly be here by dec 24. email stated 1-6-11, then this rep just calls me and says 1-4-11.

all i have is time but if something else better comes out in which i doubt as far as wp7 devices goes i will cancel my order. im just fed up at this point. i figured it was a hardware issue, not that the demand was high because im sure its plenty of people that have cancelled. for a computer company this is unexceptable, hopefully MS can step in and provide a fix for their issues. but this issue doesnt help MS.

i will continue to wait
[Venue Pro General] efjay:
Or maybe you'll get 3 devices for the price of one :)
[Venue Pro General] Saad73:
ordered 12/01, estimated delivery 12/23

reps on phone and online chat confirmed no issue with order - fingers crossed
[Venue Pro General] murdo119:
Hate to discourage you but it's the same thing they told me few days before the defunct delivery of 12-14. Hope you get your device.
[Venue Pro General] Kyzgar:
Well, the more of you that cancel, the sooner everyone else will get theirs...

I'm still on the fence. No other WP7 device (except the Omnia) appeals to me.
[Venue Pro General] patrickk:
See the fallicy in that thought is that NOBODY has gotten theirs (save the guys who picked on up from a MS store). Right now, it seems not even Dell knows when they're going to ship. The people who ordered first will get theirs whenever Dell gets their act together, doesn't matter how many people cancel. If you are in a second wave then this may impact you.
[Venue Pro General] CrownSeven:
Just to confuse everyone a little more....so I gave dell a call to see what was up with my order. Spoke to the same person that I actually placed the order with.

Here's where it gets weird. My order still states its on time (Dec 27th), and the CS rep verified it. He said he is aware of the Engadget article, and he said that those in the first wave of orders are the ones who are having their shipments delayed, and mine should still be arriving on the 27th :confused:

That really doesn't make much sense to me, but whatever. Whether I receive it on the 27th, or the first week of January, doesn't bother me since I'll be out of town until the 2nd anyways.
[Venue Pro General] hvbelton:
Now that's funny :D

Chest thumping don't always work the way we want it to, now do it :D
[Venue Pro General] efjay:
Question, what is the cutoff for the so-called "first wave"? My order is slated to deliver on 12/28, an online chat with a rep supposedly "confirmed" my order is not delayed. But isnt this what others were being told right up till they got emails informing them of their orders being delayed? I think one thing is certain, the dell reps have NO idea whats going on apart from what they have access to in their systems, and if their system says your order is still on track that is what they will repeat to you. I dont think anyone will be getting a device before 2011.
[Venue Pro General] lemonspeakers:
wtf, that doesnt make any sense. why are the the people who ordered early (1st) being ****ed over than those who ordere just, say, yesterday?

WTF is with dell.
[Venue Pro General] CrownSeven:
I believe the CS rep said that those who ordered on Dec 1st are considered first wave. I placed my order on the 2nd.

And yes it makes no sense what so ever. I'll be shocked if I get mine before someone who ordered on day one. Pretty sure they'll be shipped out first come first serve.

Until Dell makes an official statement, I think its pretty safe to assume that anything a CS is going to tell you should be taken with a grain of salt.
[Venue Pro General] domineus:
dell is feeding users BULL

if they honestly put new adopters in line over the first adopters and the first orders (november and december respectively) I say we go class action...

and I'm serious dell made so angry

edit amy at dell added me on twitter ... shocked

who knew anger would gain attention

btw I never used twitter this is a first o.O
[Venue Pro General] pNoyr3D:
I ended up just going with the HD7 & wow! I ****ING LOVE IT!!

The screen is beautiful, yeah it ain't no AMOLED but wow its gorgeous! & the battery life I've yet to test but so far its going pretty damn good, **** the Venue Pro!

Well.. I have 30 days to return the HD7 so the Venue Pro is still alive, this will keep me company for a while.
[Venue Pro General] notebookgrail:
Here is the latest:

Spoke to Dell mobility Tech and Sales (both US based support) - both said that the delay is due to product issues (well all know that) and dell has put a delay hold on our orders. Once the issue is sorted, they will lift it. Both said that there is a high chance of the order shipping by this weekend. Here is the interesting part - if you are lucky and ordered via phone , you can talk to the rep that helped you order for getting some sort of discount. Do this 1 or 2 days after the scheduled delivery date (in our case its 14th or 15th).
[Venue Pro General] patrickk:
That's actually somewhat comforting since it's the first time I think any one of us has heard something form Dell that's actually somewhat believable ("sir you do not understand that we are a mail order company and can't provide shipping dates" or "we are having trouble aquiring a part for your purchase" are not believable excuses). I'm not gonna hold my breath though...
[Venue Pro General] domineus:
offhand amy and melanie also hinted at a shipping for early adopters first sooner than us. I'm not sure when though but they did verify 2 of the 3 things you said
[Venue Pro General] notebookgrail:
Lionel updates on Dell blog.

http://en.community.dell.com/dell-b...the-topic-of-dell-venue-pro-order-delays.aspx

Basically he says we might expect (:confused:) shipment starting friday. It kind of aligns with the Dell mobility rep's statement.
[Venue Pro General] domineus:
so far that's 3 official dell reps but I think they may do early adopters (microsoft store buyers first)

personally I would like it if they did the few that bought from microsoft store (can't be more than 50) with the december 1st rollouts
[Venue Pro General] 937dytboi:
all i know is that i want a fully functional device with no problems with this type of delay.
[Venue Pro General] dhafiz:
I ordered on 12/1, and my estimated delivery date is still the same: 12/14.

It may be that the initial # of units that Dell had on hand have been sold, and they are estimating the new ship dates based on stock availability.
[Venue Pro General] yourlife:
Yeah, thats what I figured what happened. I ordered on the 1st and my shipment date is still on the 16th.
[Venue Pro General] Ganondolf:
play.com is saying december the 17th but everyone else seems to be saying january so not sure.

im going to say january and it it comes out in december its a bonus.

ps. i can only find the 8gb version for sell which is anoying as i want the 16gb version.
[Venue Pro General] SHAUN231:
my estimated arrival date just changed for 12/30 to 12/28
[Venue Pro General] pNoyr3D:
Ordered Dec. 1st at like 8.30A & mine still says 12/14.
[Venue Pro General] yourlife:
Has anyone who ordered on dell before, do they normally ship on the preliminary ship date? Like how it said that the Venue Pro will ship on the 9th and the estimated delivery date is just an overestimization.
[Venue Pro General] dhafiz:
I chatted with a couple of Dell reps as well as the procurement manager who orders for our company/office, and that seemed to be the general consensus - if there is inventory (which there should be), they typically start shipping out on the advertised date by order number. I was told that if you used discount codes (which I did) or EPP or something of that nature, that could push you behind the general orders, but not by much. I have my fingers crossed that they ship out on or around the 9th - that is, if they don't cancel or get delayed due to something unforeseen. :)
[Venue Pro General] yourlife:
I used a coupon too... I assume that's why my estimated delivery date was on the 16th even though I ordered at 6:30 AM December 1st.
[Venue Pro General] pNoyr3D:
Yeah, I've ordered a few laptops from DELL & yes, they do ship on the ship date they give you.

When I talked to a DELL Rep on the phone, he said that when the website had the 9th as the date of shipping, they didn't take account the volume of orders they were receiving. That is why the ship date got pushed back to the 14th, they didn't realize how many orders came in & he said they were flooded with them once the phones opened.

So he also said I may or may not receive mine before the 14th but definitely on the 14th.
[Venue Pro General] SHAUN231:
has anyone who added this to a family play noticed that the available line has already been taken by dell. I have a family plan with 3 lines and my $ was suppose to be DVP. i saw today it was removed called Tmobile and they informed me it was being worked on by Dell but my ship date isnt till the 28th Me and Tmobile Called Dell and i was Informed I should Have a Phone In less then 2 weeks and Definetly before Christmas
[Venue Pro General] dhafiz:
My delivery date is still the 14th. Dell reps don't know any other info other than it won't be later than the 14th. I'm out of town from the 10th to the 13th, so I'm still hoping it gets shipped out on the 8th, so I have it by the 9th - I ordered with next-day delivery. Chances of that are probably slim to none - but one can hope :)
[Venue Pro General] domineus:
I know that the dvp site initially said the shipping was december 9th

so hopefully as of 9 am on december 1st that was posted

http://pocketnow.com/windows-phone/dell-venue-pro-back-up-for-pre-order-now-ships-12-9

makes the shipping the 9th then I can get it on the 10th and toy with it a bit
[Venue Pro General] benjaminries:
Dell just delayed the estimated ship date on my (Otterbox) DVP Commuter Case from Dec. 10 to Dec. 21; the actual 16GB Venue Pro phone still shows the same estimate from when I ordered - Dec. 17.

I ordered in the evening of Dec. 1.

Weird - I would have thought any delay would be with the phone and not the case (knock on wood).
[Venue Pro General] zaijian:
Because of activation issues, I wasn't able to order mine till Dec 3 - with a ship date of Dec 28 :(
[Venue Pro General] murdo119:
My otterbox case originally has the December 9 delivery date but they changed it to December 14 which is the same delivery date of my Venue Pro (crossing my fingers).
[Venue Pro General] CrownSeven:
I ordered mine on the 2nd, at the time web site was listing a Dec 10th ship date. After I finish placing the order, and check on its status the next day, it shows an expected delivery date of Dec 27?!?!

I won't be in town during that day so I call up dell to see if I can cancel and just reorder when I get back. They say it can't be cancelled because its currently in production. Right like it takes 20 days to build a phone. Not a happy camper right now.
[Venue Pro General] murdo119:
They better start shipping my Venue Pro tomorrow (as promised). If not, I'm gonna cry.
[Venue Pro General] dhafiz:
Haha I want them to ship mine today so I get it tomorrow! I am going out of town on the 10th, so if they ship it on the 9th, I won't get it till I return, which is the 13th. I'm hoping they ship today and I get it tomorrow (I did next business day shipping). Otherwise I'll just get it when I get it :(
[Venue Pro General] CrownSeven:
My issue is, that if they really do ship it out on the 27th, I won't be back till January 2nd. Fedex will not deliver without someone signing for it. And I haven't had great luck in the past with them holding a delivery for me. This is going to be a total cluster-fk.
[Venue Pro General] murdo119:
Or the worst scenario case, they might send it back to Dell after three tries.
[Venue Pro General] pessimistic observer:
the more i'm denied this phone the more i want it

dell stop playing hard to get

just joking of course;)