yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] jetjockgordo:
Got to try it and really like the DVP

Well, I am in Minneapolis and went the MS store and had a chance to go hands on with the DVP and, I must say, it is a really nice device.

I also got the email this morning about the delay and pretty much decided to cancel the order until a few hours ago when I was able to compare it to the HD7 and Focus. A VERY knowledgeable sales person has been using one for several weeks and gave me some great feedback about the deivce and I can really say it is very nice. One great demo he gave me is the speakers and they are amazing! I was a keystroke away from buying the HD7 but, coming from the HD2 I was a little leary of the quality of the speaker so I was thrilled to experience the quality of the DVP speakerphone.

I like being able to show my pictures and the AMOLED screen is very nice and would have to rate the quality of pictures on the Focus as being best, the DVP a very, very close second best (slight oversaturated colors) with the HD7 a distant third with the images being VERY washed out and dull. The S-AMOLED screen seems to display colors very accurately but the DVP is more than acceptable. If I had to rate them out of 10 then the Focus is a 9, the DVP is a 8 and the HD7 is barely a 5 (just too bluish and lacks saturation). The nice thing is all three devices had the same stock pictures to compare them with.

So, it looks like I will wait albeit I am pretty pissed at how Dell waited until the day it was due to ship to let us know that it will be delayed by as much as three weeks. They obviously don't understand/appreciate that, for some of us, getting a delivery like that takes some planning and jerking us around with constantly changing ship/delivery dates, especially near xmas, is a poor way to do business.

Oh, I forgot to mention that I got to use the Focus, DVP and HD7 side-by-side and was happy to see that the DVP has the best build quaily of the three. The HD7 is nice but I was not impressed with the kickstand not wanting to stay flush with the back (there were two on display and both were the same) and it seemed to be more fragile feeling than my HD2. The Focus is very light but it felt very plasticky. The DVP really surprised me with how solid it felt without being heavy and enjoyed the very precise and crisp slider function (and that from a display unit that I am sure has not been treated with "owner" care). The overall size was also a pleasant surprise with it being pretty much the same height and width and just slighly thicker than my HD2. So those of you concerned that it might be too bulky, if you like the HD2/7 form factor then the DVP will not feel much different. I also was pleased at how easy, for me at least, it was to use the slide out keyboard with one hand and not think I was on the verge of dropping it.
[Venue Pro General] palmbluetooth:
Hey people,

Look at the bright side, at least you can look up an order on Dell's website up to 2 years, hopefully by the time they'll ship it out I'll still be able to look at the order.

Waiting paitently.....
[Venue Pro General] efjay:
Exactly my thoughts after comparing the HD7 to a Focus, the HD7 screen doesnt even come close and hearing the DVP is not far off in quality from the Focus makes it easier to resist the urge to go back to the HD7 and to bear the delay with the Dell. A few weeks of waiting now is far better than months of knowingly living with the inferior screen, speakers, battery and design of the HTC.
[Venue Pro General] lemonspeakers:
Here’s the jist of the issue. I just spoke with a supervisor of a supervisor who knew quite a bit of information.

Apparently those of us who placed an order on the 1st of December are second in line for delivery. First in line are customers that beat us to the launch date (somehow) – They should of have had their delivered TODAY or already shipped. Microsoft stores are also first; Estimate 100 DVP units per store @ 7 microsoft stores in total = 700 units already sold, 1000 units max.

At this point, unless Dell is stupid, they would have made MUCH more than 1,000 units since they are also launching it for online sale. I was told by this higher supervisor that 20,000 units were placed online on the first week.

Lets assume 5,000 units were manufactured for launch. Minus the 1,000 units already placed by Microsoft stores, MINUS, those that placed the order before launch date, gives us about 3,000 units remaining to be sold to 20,000 people.- THAT, people, is ridiculous!

Now, let’s say all 3,000 units were sold to those people who placed the order on the 1st at 8AM in the morning. The question is, where the hell are their devices? Why can’t their orders be shipped as well?

Let’s just say, there isn’t a defect, but the whole situation is rather an issue of low number in production units (as stated on the Dell blog). Why then, would dell launch the device online? Did they really think that only 500 people were going place an order on the 1st? Really Dell? How stupid can you be! Really!

Even if you had place an order first thing in the morning at 8AM, you would not receive it today (14th) since those who’ve order online before launch date had already beat you to it. And apparently there were THOUSANDS of orders placed before the 1st, thus depleting the units available to those customers who order on launch date at 8AM.

All this information was given to me over the phone with a higher supervisor of the Mobility center.

Dell is ridiculous. If anything, customers who ordered on the 1st should demand compensation for:

1) Misled information both online and through various dell representatives over the phone.

2) Not being told in advanced of delayed shipment until the very, VERY last moment.

3) Poor communication between several departments of launch details and issue assessment.

4) Inconsistency in general throughout Dell.
[Venue Pro General] vastcomm:
Latest information I received

I spoke with the rep I originally ordered from and what he has been told orders will ship next week for the first wave. Something in the neighborhood of 200,000 venue pro's. He told me my order was in that first wave of phones. So I guess if your order wasn't in the first couple of days you will need to await the next batch. He appeared very confident about it so I guess I'll hang on for now to my order. :rolleyes:
[Venue Pro General] zellbz:
When I ordered the Venue Pro via phone (Dec. 3)the representative told me that there was an agreement between Dell, MS and T-Mobile that ends on Dec. 15 which is supposed to be the day MS stores get the new orders of DVP's and after that they will be able to ship to customers who ordered via phone/online.
[Venue Pro General] cccooper:
Thanks for this info, but I still think this "higher" supervisor is wrong. I think only the people directly involved with the DVP (project managers and engineers maybe) are the only ones that truly know.

Heres why I think so. Most of the people that placed orders before the 1st used the "secret" link and the vast majority (if not all, but I don't think so) were cancelled.

Did the supervisor say they were supposed to have theirs today (MS store buyers)? Because while they SHOULD have gotten replacement before us that was never the case. Mine was supposed to come today.

And then YOUR theory is just wrong (not to sound attacking...) But I'm pretty sure they made more than 5000 units at launch. Where are there devices? There IS a defect and thats why they didn't ship. They have to fix them all. That has been repeated plenty of times now. If it were simply a low number of available units it would make absolute NO sense at all not to ship any...

^^^- This is how rumors are started.
[Venue Pro General] efjay:
A dell rep is the last person I would believe at this point.
[Venue Pro General] lemonspeakers:
Don't believe them. THAT was exactly what the previous rep told me. She told me "yes sir, your order will ship out tonight (13th) and be delivered to you tomorrow"

Yeah right. Dont' believe it.
[Venue Pro General] lemonspeakers:
In that case, why didn't they ship out the first few then.. right?

Its' stupid to not.
[Venue Pro General] themadmen:
Now we will all have to wait!! wow:cool:
[Venue Pro General] CrownSeven:
I dropped by my local Microsoft store to play with the phone today since I had never seen one in person.

Lets just say I'll be waiting for it.

Oh and they still hadn't received any new ones from Dell yet.

Thats all I have to add, carry on. :)
[Venue Pro General] gshocker:
Another 2 cents here.. My Microsoft Store still tells me that the original purchasers will get the first units that come thru the door and they have no word on those either. They seemed to think that it would be after the Holidays till they see anything from Dell.
[Venue Pro General] marcox92:
new year eve iss time to make thought

Well if you let Dell's site apart and look around the net you'll see that bugg's error list is comming longer every day.

More, no one notice that Dell phone department manager has been laid off last week.

This product is going to be the worst this Dell done and my point of view announces the end of Dell.

I guess Microsoft too is implied in this mess because they are too confident with their partners.

In Europe, there were no stocks, which is quite unbeleivable....

May be nobody trust anymore Microsoft and now DELL.

For those who think am paid by Apple let me say I ordered a Dell venue Pro

to Clove Tech in England and immediatly (it was last week) mailed me delivery is expected for end january 2011.....
[Venue Pro General] raimeiken:
I don't get this at all.

Why are people like me that ordered on the 1st of Dec. getting a later delivery date than the people that ordered a week later? This is BS!
[Venue Pro General] MikeDupp:
Ordered my 16 GB DVP on Nov 30th around 1:30pm ET. My order has not been canceled yet. The estimated ship date for the Nov. 30th orders was Dec. 20th on the order page. Free 7 day shipping was the default shipping method. My original Estimated Delivery Date was Dec. 27th, even though I changed the shipping method to 3-5 day shipping. My Order Confirmation email shows that I ordered 3-5 day shipping, but the Order Status page has always shown it as 7 day shipping. My order status page has not changed since I placed my order. I have not received any phone calls or emails about delays or cancellations of my order.

I ordered this phone for myself and not as a gift, so I don't really care when it arrives. I just want it to work as expected. If it doesn't, I'll return it and look elsewhere for a new smart phone.

As usually is the case in situations like these, the real problem here is communication. Dell wouldn't have this PR nightmare on their hands if they had just been honest and upfront about the problems with the DVP. Instead of that ridiculous "ramping up" blog post on November 19th, that made it seem like everything was just fine, they should have just came clean then and admitted there were issues. All they had to say in that post was that they had discovered some last minute software issues that needed to be addressed before they began shipping the phones. Tell everyone that you are working as fast as you can to get the phones into customers hands as soon as possible. Say that you hope to do that by mid-December, but that it may take as long as early January to get everything corrected. State that your main concern is getting the phone right, so that your customers have the best experience possible with their new phone. Customers would have been disappointed in that news, but you wouldn't be seeing the venom and hate you see being hurled at Dell now. That's just my 2 cents though.
[Venue Pro General] benjaminries:
I doubt that they are. Here's how I think the Dell "estimated shipping/delivery" system actually works:

1. Provide a delivery date estimate based on (max days in delivery type + estimated shipping date), where est. ship date is based on some internal data

2. Wait until estimated shipping date

3. Still in production? Leap the estimated shipping date forward by some fixed amount, and provide new estimated delivery date

4. As soon as item ships, change estimated delivery date to match.

As people have pointed out, this is a dumb system because it gives people very little warning or up-front information. I think the only people who have received delay emails from Dell are those with orders whose initial estimated shipping dates have already passed.

This means two things:

GOOD NEWS: our early January dates might be an overestimate of the delay - devices could still ship late December, or really anytime Dell fixes the problems

BAD NEWS: people showing Dec. 27 or Dec. 30 or whatever have no better guarantees than the rest of us did, i.e. your dates could change too.

Speculation on my part, I'll admit. But this is more or less what Dell did with my Otterbox commuter case - they missed the original estimated ship date of Dec. 9, gave me a two week delay so that ETA was Dec. 21, but then shipped a couple of days later and bumped up the estimate back up to Dec. 17.

But my hunch about this is strong enough that I'm not willing to cancel my order, even though my delayed ETA is Jan. 10 (according to yesterday's email from Dell) but the estimated ship date showing on the Venue Pro order page today was Dec. 30. I believe there's a first come, first serve queue behind all of this.
[Venue Pro General] raimeiken:
well that's good to know. I'm glad I didn't cancel my order yet
[Venue Pro General] Kotlicki:
I think that per your estimated delivey time and shipping time the system will only send the delay message once the estimated delivery time cannot be reached.

This is why people with end of dec. delivery time are not delayed.... YET.

I cancelled my order and my Omnia 7 will arrive today. I feel that I did the right choice becasue all of these delays, to me, feel like the 2nd release is going to be as buggy as the first MS Store release and although the DVP form factor seems to be the best one yet for a WP7 device, if it doesn't work then what have we gained?

So, I'll be using my Omnia 7 waiting for the DVP to appear and gain some market experience and reviews and once I'll feel confident that DVP is ready, I guess I'll switch.

To all of you still waiting for it, I do hope it will keep up to your expectations once it is shipped.
[Venue Pro General] notebookgrail:
Sorry to side track. Will the Omnia 7 work on TMobile US network 3G wise.?
[Venue Pro General] domineus:
As I type this on a tablet at school...

Amy verified some of what the previous poster said. She didn't give numbers but did say that the first shipment would be early adopters followed by the people that ordered 12/01

She didn't say numbers nor did she say when it was being shipped but she did clarify they get first dibs
[Venue Pro General] cccooper:
I was referring to people that used a "secret" link (changing fs or something) a week or more prior. Not for those that ordered on the 30th. However, YOURS will still be delayed as well. It appears that customers are ONLY getting their delayed email in the early morning of the day it was supposed to be delivered.

While you may have ordered before me (by hours) because of your shipping method your delivery date is 6 days behind mine (or what mine was originally supposed to be). So theres no way you will still get your device before me. You'll get your email.. just wait... :(
[Venue Pro General] bernaserra:
Noooo! They have broken the spirit of cccooper who was the eternal optimist until the very last day!

Curse you Dell, curse you!:D
[Venue Pro General] drcyrus3d:
Now here is my story.

I ordered this phone on December 1st between 7:30-8:00am with 2nd day delivery.

My initial delivery date was December 16th.

Well guess what; around 4am this morning (December 15th) i am getting this email:

Dear Customer,

We wanted to let you know that there is a delay with one or more items in your order.

Based on the latest available information, we have adjusted the Estimated Delivery Date and are confident your order will be delivered on or before 01/07/2011

We are sorry for the delay and appreciate your patience.

So my new date is any day till January 7th 2011?!!!

WTF!?

Well it seems i have to see if i can open a ticket on BBB for Dell's mistakes.

And just for the record with this kind of an experience I am definitely not buying anything else from them in the future, the phone was meant to be a Christmas present!!!

Thank you Grinch!
[Venue Pro General] patrickk:
Well, this pretty much confirms other people's theory that you won't get a delay notification until your AFTER it was supposed to have shipped. That's a great system you've got there, Dell.
[Venue Pro General] Kotlicki:
Although I do not live in the US what I do know is that the Omnia has the same bands for 3G as the DVP 900/1900/2100 so I guess it does work on T-mobile.
[Venue Pro General] cccooper:
...still optimistic!

hahahahaha! I'm still optimistic... I'm hoping I'm one the ones to get or have my phone shipped Friday.. whether its shipped Friday or later, I'm still expecting (hoping) it to come before the 6th.

I have good reason to think that. Ignoring the fact that Dell has done an all around ****ty job... They'd have to overestimate the delay, right? If they expect some to ship Friday that means that have figured the problem and know what they need to do. And they wouldn't want to say its a 5 day delay only to then delay again for another week. Its better for them to delay it 3 weeks and then have it ready in a week and half, pleasantly surprising us all! :D
[Venue Pro General] cccooper:
haha... have you been living under a rock? lol.. jk

Welcome to the club. ;)
[Venue Pro General] efjay:
This is if you actually believe they will ship something anytime soon, which from very recent experience I doubt very much. Dell is probably just trying to do damage control, they were completely silent until tech blogs got hold of the story and started publicising the delays. Are we really to believe that magically some devices are now available and will be shipped within a week and only to a certain subset of customers? Somehow I doubt Dell has such a sophisticated system in place and I think they can really be more forthcoming with information on the situation that would answer our questions.
[Venue Pro General] DeekoVB5:
So I bought the HD7 yesterday. This is after having had the Samsung Focus for a month. I gotta say...this phone sucks compared to the Focus. Mostly because of the screen. Between my ZuneHD and my Focus, I have a hard time liking standard LCDs, and WP7 uses blacks so much that AMOLED really shines there.

I'm going to mosey down to the Microsoft store around here and see if they have a Venue Pro on display. If they do, I'm sure the screen will be better than the HD7, and I'm sure I'll like the keyboard, and confirm that I still want to wait, despite how frustrating it is. Urgh...damn you Dell.
[Venue Pro General] efjay:
No it wont, you will only get 2G EDGE speeds.
[Venue Pro General] pNoyr3D:
I guess everyone has their preferences. I bought the HD7 yesterday & right now I LOVE IT! The screen is amazing, yeah its no AMOLED but the colors look great & nothing is oversaturated, I don't know but I like the screen a lot!

Still debating on the battery life since I've only had it a day but so far its awesome but like I said before, I have 30 days so when that Venue Pro comes out, I'll definitely be giving this a second thought. I do play with the Venue Pro everyday I work though, since DELL has a pop up kiosk in front of my store in the mall.
[Venue Pro General] DeekoVB5:
Its all about how it compares to other devices. I've owned the Focus and my girlfriend has the Quantum, and now I have the HD7, and of the three, I like the HD7 the least. The screen is big, which is nice, but the quality is just not as good as the others. Battery life is the worst of the three as well.

Sure - I'd take the HD7 over a lot of other devices - but compared to other Windows Phone 7 devices, it just isn't as good. In my opinion, anyway.
[Venue Pro General] dhafiz:
Agreed.

Having owned the HD7 and Focus for 2 weeks each, with 1 week of overlap, I think the Focus is a much nicer phone overall. Better build, better battery and better screen on the Focus compared to each other.

Of the WP7 phones, the DVP has been my top choice based on the build quality, the looks, screen and battery (I had it for 2 days). The Focus is second, and yes, the SAMOLED is nicer than the DVP's AMOLED but not by too much. I was not a fan of the Quantum or the Surround in general, because they are not what I am looking for. The HD7 therefore falls in 3rd place for me.

All that makes it SO MUCH WORSE - for me - that Dell is such a utterly incompetent company at pushing products to market (mobile phones...).
[Venue Pro General] MikeDupp:
I have no idea how or why, but my 7 day shipping on the Order Status page just got upgraded to Next Business Day. I have totally ignored the order since I placed it. No calls or emails from me to Dell. With the upgraded shipping, my Estimated Delivery Date is now Dec. 21st. While the upgraded shipping is nice, I still kind of doubt any DVP's will be shipping next week. The good news for me is that I don't think this order is going to be canceled by Dell, just delayed. Why would they bother to change the shipping method if they planned on canceling the order?
[Venue Pro General] patrickk:
What was your original delivery date (ie has it already passed?)?
[Venue Pro General] MikeDupp:
It has always been Dec. 27th with 7 day shipping prior to today. This is the first change of any kind to the Order Status page since I placed the order.
[Venue Pro General] efjay:
When did you place your order?
[Venue Pro General] MikeDupp:
Nov. 30th 1:30pm ET.
[Venue Pro General] G2G:
Mine too, I had a delivery date of Dec 30 and and has changed to Dec 27 with a next business day upgrade
[Venue Pro General] SHAUN231:
yeah me too just had mine changed to the 27 with next business day. I guess their anticapating calls for discounts and took the first move
[Venue Pro General] Kyzgar:
Mine is also saying Next Business Day now. It was 2nd Business Day before.

EDIT: The estimated delivery date hasn't changed. It still says 1/6/2011.
[Venue Pro General] raimeiken:
so you're one of the lucky ones that didn't get their order canceled :cool:

I just checked my status and they upgraded my 2day shipping to next day. but the estimated delivery is still jan 6 :(
[Venue Pro General] SHAUN231:
just curious how many of you that had ordered delays did contract discount for the dvp
[Venue Pro General] DeekoVB5:
hmm...if they're upgrading people to next day for free, I'd say they should refund the cost of those of us that chose to pay for it in the beginning...
[Venue Pro General] themadmen:
Wow its funny that people are getting the Nexus S tomorrow and we DVP buyers still have to wait till?????????????????????????????????????????????????????????????????:cool:
[Venue Pro General] SHAUN231:
I will have to sau I got my nexus s today and I am a little dissapointed at the moment. I really got it cause i am a biker and I needed the google maps bike navigation. Gingerbread is ok. but for 4 inches it seems small to me. My last 3 phones have been the streak hd2 and hd7 maybe thats why
[Venue Pro General] CrownSeven:
Just an update on my current order status.

Placed my order on Dec 2nd, with a Dec 27th delivery date, 2nd day business shipping.

Checked my status today and it shows a Dec 23rd delivery date next day business shipping.

Fingers, and toes crossed.
[Venue Pro General] efjay:
Well at least if some get it early they can report if the bugs are really fixed or not.
[Venue Pro General] raimeiken:
i didn't pay for next day shipping but it's only fair if they do refund you guys some money since they're upgrading everyone to next day air.
[Venue Pro General] dhafiz:
Ordered on Dec 1, 8am CST. Original delivery date: 12/14. After the fiasco yesterday, i had an updated delivery date of 1/5. Having read everyone's changes, I thought I'd see some good news. Nothing, unfortunately - it still shows 1/5 so no changes whatsover. Sigh.