[Venue Pro General] Peew971:
It would be nice to have a place to gather all the info we can on that. I'm sure a lot of people are considering importing a DVP from the US but they have to know if it works.

Had anyone bought the US HTC HD2 and tried it abroad? I found an old thread where someone had bought the TMOUS HD2 to use in Egypt and it was fine.

This is what Dell had to say:

17:08:03 System You are now being connected to an agent. Thank you for using Dell Chat

17:08:03 System Connected with Jerson_Berdos

17:08:18 Jerson_Berdos Welcome to Dell US Chat! My name is Jerson and I will be your Dell.com Sales Chat Expert. I can be reached at us_con_sl_apos_chat@dell.com or via phone at 1-800-289-3355 ext. 7284516. How can I help you today?

17:08:23 Jerson_Berdos Hi Steve :)

17:08:27 Steve Hi

17:08:58 Steve I was just about to order a Dell Venue Pro on your website but I need to clarif something

17:09:18 Jerson_Berdos Ok, what would it be ?

17:09:24 Jerson_Berdos Ill be happy to assist you.

17:10:29 Steve I know that the phone is sim locked to T-Mobile in the US but I'm leaving soon for Europe... Will I be able to use a European sim card in it or is it locked outside of the US too?

17:10:58 Steve I'm leaving in January for about a month

17:12:23 Jerson_Berdos I have to be straightforward Steve, it wont work because it is locked with T-mobile.

17:12:59 Jerson_Berdos If I may suggest, would you rather choose dell streak?

17:13:16 Steve I know but some phones are locked to a US network but still work in Europe so I was wondering if the DVP was one of these phones

17:14:03 Jerson_Berdos Im sorry but I cannot assure you if that would work.

17:14:48 Jerson_Berdos Do you want to purchase one right now?

17:16:01 Steve That was my intention but I need a clear answer to this and it seems you're almost sure it won't work. Yet it works with some other phones so I'm hesitant

17:16:44 Jerson_Berdos I understand.

17:16:44 Steve I would have thought that investing in a $500 sim free mobile would be enough to at least get it unlocked

17:17:34 Jerson_Berdos Oh I see

17:17:49 Jerson_Berdos Im sorry, still would not work in Europe.

17:18:24 Jerson_Berdos Still I cannot assure you. I dont want you to buy something not work 100% for you.

17:19:03 Steve So basically I won't know until some people report on it

17:19:39 Jerson_Berdos Yes.. :0

17:19:39 Jerson_Berdos :)

17:20:45 Steve You know it does support the bands I need so technically it should work don't you think?

17:22:44 Jerson_Berdos It's a possibility.. :)

17:23:22 Steve do you genuinely not know or can't you tell me? :)

17:23:54 Jerson_Berdos The only information that I have here is it's for US use only.

17:24:49 Jerson_Berdos :)

17:25:40 Steve Ok then, I will wait before ordering. Thank you

17:26:24 Jerson_Berdos You're welcome Steve, Would there be anything else i can help you with?

17:26:49 Steve no that's it thank you

17:27:10 Jerson_Berdos May I ask you a favor? Can you answer the short survey that will appear after you exit this chat? Our team is determined to satisfy our customers and the survey responses will reflect our performance. We’d love it if you add some few notes on the “Comments” field. :)

17:27:25 Jerson_Berdos The survey will appear above the chat session window once you click the EXIT button. Please scroll up so you can see it. =) Thanks again!

17:27:29 Steve alright

17:28:30 Jerson_Berdos I hope you won't mind if I disengage our chat session for me to assist other customers online. Thanks!

17:28:52 Steve ok

17:28:54 Steve bye

17:29:05 Jerson_Berdos Thanks

17:29:20 System Jerson_Berdos has left this session!

17:29:20 System The session has ended