yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] patrickk:
Here's my initial thoughts on the phone:

The build quality is excellent. It really feels like a well-made device. It's a little heavy (about the same as my old Tilt 2 if I were to guess), but not in an uncomfortable way. It looks pretty nice too. The screen is pretty impressive even without even turning on the phone in that it didn't attract my fingerprints (YAY!). During initial setup, I used the hardware keyboard. One word - YES! They got this right. I use a Blackberry bold for work and that keyboard was pretty good. This keyboard is BETTER.

Regarding the screen, blacks are much blacker than my HD2 (obviously). The color temperature seems to be a bit off, although that could just be the color it's supposed to be. Compared to my Zune HD, I really can't tell much of a difference.
[Venue Pro General] DeekoVB5:
FYI: Twitter updates from Lionel:

LionelatDell

Folks asking why some later orders are shipping before 12/1 orders, may be due to 8GB vs. 16GB #dellvenuepro shipments.

DeekoVB5

@LionelatDell what does that mean? Are the 16gb orders still going to be delivered before Christmas?

LionelatDell

@DeekoVB5 Yes. All #dellvenupro orders on or before 12-14 will ship before Christmas.
[Venue Pro General] cccooper:
Well, they SAY that but we still haven't seen all of our ship dates change. Until that happens there still could be system glitch and it might not get shipped out.

If I don't get mine in the next batch AND before xmas... I'll tear paper.
[Venue Pro General] zaijian:
SHIP before Christmas, not DELIVERED? Either Lionel misspoke, or it's worse than we thought.
[Venue Pro General] DeekoVB5:
I'm assuming he misspoke and meant delivered.
[Venue Pro General] lemonspeakers:
I call bull**** on Lionel's 8GB and 16GB statement. There are plenty of reports of customers receiving their units BOTH 16GB AND 8GB ARE/HAVED BEEN SHIPPED.

I mean, really? Is that the best excuse they came up with?

and

No. He meant "ship" and he meant it. That must mean, if worse, it will ship on the 24th and we'll receive it the day afterwards. But since the day afterwards is Christmas, you won't get the device since FedEx and UPS don’t ship on that day. See that? He's and Dell is still ****ting on us. Literally.
[Venue Pro General] drcyrus3d:
You gotta be F@#$ing kidding me!!!!

Just got home, opend up the box, that was by the way pretty dirty and underneath my fedex sticker there was another sticker that says republic of china ... picture will come later on but now the fact!!!

I've put in the ATT sim that i have and as i started it up it says:

"The SIM card can only be used on specific networks. Contact your customer service center for the unlock code."

HAVE THEY LOST THEIR MINDS?!!!! I payed almost $500 for an unlocked phone to get this???

OMG!!!

I'll update as i go along!
[Venue Pro General] Peew971:
To be fair, they always said that the new models would be locked so it's not their fault you refused to believe them.

It's still stupid though, considering the price.
[Venue Pro General] Kyzgar:
Umm, you didn't buy an unlocked phone. You bought an off-contract phone.

They said it was SIM-locked to T-mobile. That was public knowledge, having been answered many times.

For what it's worth, T-mobile has some really good plans.
[Venue Pro General] hvbelton:
No, you paid $500 for a locked phone. It has always been made clear that the VP is locked to TMobile. There is also virtually no way, based on what's been said here and other places, you will get an unlock code for it.

I have been lurking here most of the week and I have to say, that some of what I've seen said here is just shameful. Some of you act like spoiled little kids who are holding your breath to try and get your way.
[Venue Pro General] drcyrus3d:
I'm with a customer Rep on the line who is talking to T-Mobile about my unlock code! Well i never read all the stuff about it,i saw it without a plan so i just bought it!

It should have been unlocked ... come on WTF!?

Regarding the T-Mobile plans ... i don't doubt they have goo d plans, but in my area they lack coverage :(
[Venue Pro General] drcyrus3d:
I'm sorry i haven't been here for those discussions. And if that is the case i will be happy to return it! Or maybe sell it to a T-Mobile person!
[Venue Pro General] drcyrus3d:
Does any one want it in case that i can't do anything with it? The price on it is $476.99 + shipping charges based on what shipping you want.

I pealed off the plastic from the front and back but not from the keyboard!

Let me know if interested!
[Venue Pro General] drcyrus3d:
Returning it to Dell! Case closed!:(
[Venue Pro General] yourlife:
Any news on a second batch of shipments?
[Venue Pro General] cccooper:
nah... @AmyatDell on twitter told me to check tomorrow and if nothing then check Monday

general... but I'm hoping they ship sometime between tmw and monday!
[Venue Pro General] yourlife:
God damn it I'm dying here. I was hoping they would ship tonight so I could have it by tomorrow.
[Venue Pro General] cccooper:
You and me both. Guess the earliest we could get it would be Monday now.
[Venue Pro General] lemonspeakers:
does fedex and ups dont ship over the weekend?
[Venue Pro General] jfellows:
Not for Next Business Day.. It's gotta be a "business" day. Monday is the next one.
[Venue Pro General] lemonspeakers:
The reviewer for phonearena.com is probably just another kid. I mean, who do reviews on the carpet if you're phonearena.com?

Unprofessional.

Assuming that, this kid got his DVP before all of us. It was scheduled for delivery on the 13th! WTF?

take from http://www.youtube.com/watch?v=lnvrsl2CyFI

at 16 seconds.
[Venue Pro General] MikeDupp:
I'm guessing the bulk of the "second batch" will be labeled , scanned and loaded onto trailers Saturday and Sunday. FedEx/UPS will pick up their trucks Monday afternoon and most of us will get them on Tuesday/Wednesday.
[Venue Pro General] bernaserra:
Haha I am laughing my ass off.
[Venue Pro General] lemonspeakers:
So Lionel, why did this guy already have his 16GB model?

http://www.youtube.com/watch?v=MPBlcSTfG1Q

You sir, have your facts wrong.
[Venue Pro General] cccooper:
No, they'll ship next day delivery on saturday... it just wont get delivered until monday
[Venue Pro General] cccooper:
I sooooooooooooooo can't wait to have on of these in my hands! :D
[Venue Pro General] yourlife:
Wow, my MyTouch 3G just died on me so now I have no phone...
[Venue Pro General] bernaserra:
welcome to my world.

"Dell Venue Pro, smart any way you slide it"
[Venue Pro General] lemonspeakers:
I finally have my Dell Venue Pro. I am willing to answer anyone's question and willing to take pictures if requested from any angle as well.

My only requirement: Make a list of what you want to know. I'll have them answered as soon as possible.
[Venue Pro General] DeekoVB5:
we can hope. If I don't get notification tomorrow, I call to change my shipping address.
[Venue Pro General] poi2005:
1. Do you purchase outright? If so, is it lock to T-mobile?

2. If is lock to T-mobile, possible to get unlock code?

3. Hows the battery life on normal usage. (e.g. 1~2 hours of music, 4~5 phone calls approx 5minutes, email updating every 3~4 hours once).

4. Hows the screen when view under sun?

Currently that is what I would like to know, if you please can answer them :)

Thanks.
[Venue Pro General] notebookgrail:
Is it possible to get unlock code from Tmobile. Its just how you persuade them to give it to you. I had a valid reason and they put a note on my a/c to unlock it. Once i get my phone, i will follow up and see if they do it.
[Venue Pro General] domineus:
1. probably possible

2. battery is okay so far been using it for a bit

3. screen viewing is good
[Venue Pro General] yourlife:
Okay, so apparently a second batch of shipments went out last night and mine wasn't in it. :mad:

http://en.community.dell.com/dell-b...the-topic-of-dell-venue-pro-order-delays.aspx
[Venue Pro General] jfellows:
Ditto.

And I just read in this thread: http://xdaforums.com/showthread.php?t=877451 that someone ordered a phone only yesterday and already got shipment confirmation today.

I ordered December 1 and have yet to receive any update in status past "In Production"

It's almost comical.
[Venue Pro General] yourlife:
Wow thats a joke. How does someone who orders more than two weeks AFTER me gets their phone shipped first. What kind of donkey show is Dell running.
[Venue Pro General] bernaserra:
Mine is listed as shipped with an estimated date of the 22nd. Not overnight but I will just let it go. Though fedex says the 21st so we will see!
[Venue Pro General] notebookgrail:
When did you order? 8Gb or 16GB?
[Venue Pro General] bernaserra:
lol you haven't seen me post this on twitter a million times? Order the 1st 8GB.
[Venue Pro General] notebookgrail:
Sorry....Dell has spoiled my brain power :)
[Venue Pro General] cccooper:
Neither was mine. And now I'm seriously getting ticked. I know we are 'supposedly' getting it before xmas... but still.

If it doesn't come by then then I'll really be ticked. :mad::mad::mad:

I don't even understand how its such a big issue with the 8GB vs 16GB... is there really a shortage of memory cards out there? Everything else on the phone should be the same...
[Venue Pro General] cccooper:
I guess I'll just look forward to Monday now...
[Venue Pro General] zaijian:
I'm order #5400xxxxxx, ordered on 12/3, still says In Production with EDD of 12/27 ... Let's see if Dell gets their act together.
[Venue Pro General] cccooper:
I ordered on 12/1 buddy... order #5370... my EDD still says 1/5

yea....
[Venue Pro General] zaijian:
I had to place mine over the phone with Dell Mobility because of the T-Mobile activation issues, did you do yours over the phone or via the web?
[Venue Pro General] lemonspeakers:
My order was part of this shipment. Not only that, I now have FedEx Ground. NOT 'NEXT-DAY DELIVERY" They practically down graded me. WHAT THE ****!~
[Venue Pro General] lemonspeakers:
Many other are saying they've been downgraded to FedEx ground despite if they've paid for "next-day delivery"

http://en.community.dell.com/dell-b...the-topic-of-dell-venue-pro-order-delays.aspx

This is getting wayy. out of hand!

Free bluetooth? Not worth the comensation.

Free upgrade to next-day delivery? They're beginning to down-grade everyone!

Ridiculous! What will dell do now with all this bull**** behind them. They are now pinned!
[Venue Pro General] yourlife:
Ordered 12/1... order #5368... EDD is 1/7. I payed for Next Day Delivery too...
[Venue Pro General] jfellows:
All the details are probably somewhere in this thread, but for the people who ordered on December 1 and have yet to get a shipping notice, did you order the phone with a new line of service from T-Mobile, upgrade your phone or purchase the phone outright?

I ordered Dec. 1 and got a new line of service (currently I'm with AT&T) and I have not received a shipping date yet. EDD is still 1/6.
[Venue Pro General] notebookgrail:
Can anyone who got their 16GB delivered/shipped PM me their Order#, please? I am talking to a rep to find what is going on.
[Venue Pro General] cccooper:
It doesn't matter anymore. Even if their order number is AFTER yours they can't expedite your phone or anything. Been there already...
[Venue Pro General] cccooper:
Ordered with new line of service.

On 12/1 (morning)

16GB

Original EDD 12/14

New EDD 1/5
[Venue Pro General] cccooper:
LOL... who knows what is going on. I also paid for next day delivery. But its odd (with your order number) that your delayed EDD is 1/7 while mine is 1/4
[Venue Pro General] dhafiz:
Yeah mine too. Still says "In Production" so I guess I didn't make yesterday's shipment either. Well done, Dell.
[Venue Pro General] jfellows:
That seems to be a common denominator: ordered on 12/1 with a new line of service. I ordered the 16 GB as well.

Wonder if all those factors are the reason we still haven't received notice of ours shipping.

Has anybody that ordered on Dec. 1 with a new line of service (8 or 16 GB) already received their phone or received notice it has shipped?
[Venue Pro General] Vouna:
Ordered 12/1 16gb no contract

EDD 01/06
[Venue Pro General] jfellows:
More reports on the Dell blog of people receiving their orders today having ordered after 12/1. Most recent is a guy who ordered on Dec. 5 and just got his today.

http://en.community.dell.com/dell-b...the-topic-of-dell-venue-pro-order-delays.aspx

I'd be livid if I wasn't so tired of being livid.

(Order recap: Dec. 1 @ 12:30 p.m., 16 GB, new line of service, EDD 1/6)
[Venue Pro General] keithwarren7:
My order was made before 9AM EST on 12/1. It was a 16gb new contract phone. I also paid for overnight shipping.

Just had an almost not believable call with customer care, after being disconnected once, I talked to three different people all of whom shared nothing with the other. 3 times I had to explain the situation and each time I was asked for the order numbers of other people who had already gotten their phones. The explanation given was that people do not always post accurate information on the internet and it was not possible that someone could order a phone after me and get it before me. I heard the 'before Christmas' line from the 2nd tier guy but the third tier rep kept telling me January.

I dont want compensation, a bluetooth or next-day shipping. I just want Dell to honor the most basic principles of Kindergarten, first come first serve.
[Venue Pro General] benjaminries:
Nope. I ordered Dec. 1, off-contract with no new line of anything. ESD is Jan. 10.

Dell's blog says that they're just working throught the backlog, so many people's ESD won't be updated yet. They said that bottom line, everyone who ordered before Dec. 14 gets their DVP by Christmas. January shipping dates be damned.
[Venue Pro General] yourlife:
Does anyone know if Dell will be shipping them out on Saturday, or does FedEX not do that?
[Venue Pro General] lemonspeakers:
in general, fedex does ship on saturday if you have fedex express.BUT, fedex doesnt pick up packages from DELL's warehouse in el Paso on the weekends. so yeah.

if your tracking number was created on a friday, you wont get the device until tuesday since it get picked up on a monday at dell warehouse and shipped over night to you .
[Venue Pro General] lemonspeakers:
Is anyone else being shafted by DELL? My order (placed on the 1st) has been downgraded to FEDEX GROUND. And fedex ground does not do next day delivery!

This is all Crap! Lionel has already stated that those of us, who ordered before the 14th, will get free upgrade to next day delivery. Is he a lying Lionel?

From http://en.community.dell.com/dell-b...the-topic-of-dell-venue-pro-order-delays.aspx

It states:

This is very professional as a company. This matter can be taken to court and be dealt with through

legal actions

.

I say we all take a part of this one way or another.

Please report Dell’s recent actions of customers to the FTC at https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

The process is very easy! There is a section to choose bad practices in shipping. Just follow the simple instructions. You'll be done fairly quickly. Report dell now!

This is ridiculous of a company.
[Venue Pro General] raimeiken:
all the tweets at the Dellvenuepro on tweeter are temporarily unavailable LOL
[Venue Pro General] raimeiken:
I just filed a complaint to the FTC. Thanks for the link!
[Venue Pro General] lemonspeakers:
I suggest others do the same. Read more here:

http://xdaforums.com/showthread.php?p=9940173#post9940173
[Venue Pro General] sureloch:
The strange thing about this holiday card from proactiveoutreach.dell is the order number it references at the top of the email is not my order number. Also the order number they reference is not recognized with dell. Is it bogus or a future order number? Anyone else have this issue?
[Venue Pro General] pessimistic observer:
does anyone have a link where you can still order the dell venue pro?

just wondering cause i kind of want a free xbox 360 game;)

pocketnow just posted there review same score as the Droid Pro and optimus 7
[Venue Pro General] dhafiz:
That is a very valid point - I didn't even notice until now. Order number referenced in Dell's Holiday Card email is 53554XXXX, while my actual order number for DVP is 53698XXXX. WTH is going on?

If I had to take a stab at the best case scenario - Dell's system screwed up on the early orders for 12/1 and didn't register them. They then manually assigned a new order # for a replacement order to the 12/1 orders that have not yet shipped - this is the order # that is referenced in the Holiday Card email. This probably doesn't exist as a "regular" order for the Dell system - they may have the original order number referencing the manually inserted order number in the notes... The reason why I say so, is because every time I call Dell Mobility, and give them my order number, they have to put me on hold and check the original order number with their supervisor, to make sure it wasn't canceled. There must be some sort of reference number to this that causes the Dell Mobility CSR to do a double-take and check with someone else.

EDIT: See Post 890 (http://xdaforums.com/showpost.php?p=9946453&postcount=890).

Either way, what do you think are the chances of us receiving our phones this week? I unfortunately don't have the confidence in Dell to deliver. I think Lionel doesn't know the full story of what's going on.

I will, of course, hold out because now I don't have another phone... and keep hitting F5 on the Order Status page.
[Venue Pro General] dhafiz:
It's on Dell's site, under Mobile devices (for Home).

http://www.dell.com/us/p/mobile-venue-pro/pd
[Venue Pro General] efjay:
That really doesnt make sense, as they will receive even more bad press from not delivering on the delivery promise. Not sure why people think Dell is deliberately trying to mess things up, there has obviously been a screw up of monumental proportions somewhere but no evidence this was intentional, and until they actually do fail to meet their promise of delivery before xmas no conclusion on that can be made.
[Venue Pro General] jfellows:
All the subsequent emails from Dell that I've received (order delayed, Holiday/Bluetooth email, etc.) have had my original order number on it.
[Venue Pro General] alodar1:
I agree with you on this. I do not think anything is intentional. They may be guilty of not putting out the consistent plan to all care people...and well..that outsource thing..but I don't think Dell is reaching out and targeting me for dissatisfaction . They are not the only companies with glitches...theirs is coming at the worst time
[Venue Pro General] SHAUN231:
interesting fact from my buddy at fed ex. he said that actually fed ex is horribly backed up they have dell products from weeks ago that havent been touched yet and from watching earlier videos i believe it to be true as you can see the dvp boxes had ship dates of 12/3 and 12/7 and in the business world it is bad to associate blame to a partner thats why microsoft and tmobile havnet publicly said anything bad about dell.
[Venue Pro General] SHAUN231:
weird with all the delays and everything even the holiday card I have yet to recieve one email from Dell
[Venue Pro General] dhafiz:
Fair enough. I agree and admit that my earlier post was far-fetched rambling in my mind, trying to justify whatever it is that's going on. As you'll notice, I said that's what I think is going on... at least that's what I think tonight. Glad to hear that there is still some positive enthusiasm regarding this - I'm definitely not trying to stir up a hornet's nest; I think that's been done enough. Thanks for the feedback, alodar1, jfellows, efjay

Thanks for this info Shaun231. I'm not trying to vilify Dell, and am glad to know that you have a source that says there may be more to the story than we're hearing.
[Venue Pro General] jfellows:
Ha, I wish my post meant I was optimistic-- I wanted there to be a discrepancy with my order number so I could buy into your theory. But, alas, it was the same.

Ahh well, just hope there's better news tomorrow.
[Venue Pro General] SHAUN231:
yeah he said they are horribly backed up and that the reason why orders that were suppose to go next day arent going is cause fed ex cant deliever. people should understand dell isnt in charge of the shipping fed ex is. and on the topic of 12/1 orders. Dell or no company ever says you order first you get firls. it is all a computer system and verification and collection process. Dell is doing their best but talking alot of heat from consumers assuming wrong info
[Venue Pro General] dhafiz:
So do all of you have the same order # on the Holiday Card email as your original order #? I wonder what that means for the rest of us (those with varying order #'s... probably nothing good. :(
[Venue Pro General] efjay:
Problem is this info probably wont get out to those who need to hear it and if deliveries dont make xmas you can imagine the uproar. Still, the deadline has not passed and I actually am optimistic Dell will make good on their promise; if not I personally will survive. I also think for right now the priority for them is getting as many orders out as they can, so things like shipping refunds for those who paid for next day may be looked at later.

In any case, those who have made themselves heard have done us all a service by pushing Dell, no question but we should also give them the time to sort out the mess before lighting up the torches and sharpening the pitchforks. And its encouraging to hear that it does appear that all the known bugs from the very first batch have been fixed, it shows that at least Dell is listening and we should try as much as possible to keep those channels open so we can further enhance the device.
[Venue Pro General] SHAUN231:
i ordered 12/3 and didnt recieve the email for the holiday card
[Venue Pro General] dhafiz:
That may be for people who are supposedly getting 7-day ground shipping instead of expedited/express shipping. It's just weird that my order status still reflects "In Production" which tells me (and/or makes it sound like) a Dell issue as opposed to a FedEx issue. If there was a shipping delay - which is so much more understandable during the holiday season - then shouldn't my order status say "Shipping/Shipped" while reflecting a delayed delivery date? I understand what you're saying, but I think that it would actually make me feel better to know that Dell has gone past the "production" stage and there's a shipping delay, instead of a sourcing issue as they have been proclaiming.

Regarding the 12/1 orders, granted - they never said 12/1 would be shipped out before 12/2. But having worked in the retail/ecommerce environment for years, it is best-practice (and actually cost-conscious for the company) to ship the first order received first. It just creates a better work-flow. Of course, there can be special circumstances (such as sourcing issues that Dell is claiming), and if so it's on the company selling the device to make sure the order is completed ASAP, instead of fulfilling newer orders first. We can go on all night about ecommerce procurement; anyway, the point is that I - as the paying customer - really have no clue about what's going on, and the company who I've pledged to pay $500 to receive a Christmas gift for my wife isn't providing me with answers (or if they are, they are varied and incorrect). Just frustrating and not helping their cause, is all I'm saying.

Hope tomorrow brings better news, as someone else said.
[Venue Pro General] SHAUN231:
I really believe lots of orders will go out tomorrow at the very least the 21 But if the units are ready to go it is not dell faults for the late deliveries cause Dell has done its job with fixing phone issues and people should remember the phones are coming from China to El Paso and then out so thats how slow Fed Ex is working.