yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] cccooper:
Yea, @LionelatDell said this as well. I hope to see mine as soon as Monday. That would be awesome.

The thing that worries me though is people who had delivery dates of the 27th are seeing theirs changed to the 22nd whereas those who had 14/15/16th saw theirs changed to 1/4 or later... but it hasn't changed to any sooner.

If I'm not included in the next shipment... I'll.. I'll... yea, I'll do something... and then continue waiting
[Venue Pro General] senior800:
Thanks

Am talking to a dell rep now but looks like it's not going to be possible. Sucks as I'm going to have to wait another week+ before I can order so will probably be out of a phone for a month or so.
[Venue Pro General] xthing:
Thanks a lot for that advise! i called Dell Mobility at 800-308-3355 and they indeed were really helpful. they assured me that my DVP should arrive before Christmas and i get free overnight shipping.
[Venue Pro General] ComCypher:
An interesting thing I've noticed from the pocketnow video is that the T-Mobile logo doesn't seem to be on the device. I don't care personally but I know others will probably be happy about that.
[Venue Pro General] Peew971:
Nice spotting! It's not on people pictures either :).
[Venue Pro General] notebookgrail:
Can we conclude that only 8GB versions were shipped? Or is there anyone with 16GB in hand or en-route possibly with picture evidence?
[Venue Pro General] domineus:
16 gig en route...tomorrow by 3 it should be here I hope its here by 10am
[Venue Pro General] themadmen:
I just received mine right now...:cool:

http://xdaforums.com/showthread.php?t=875024
[Venue Pro General] yourlife:
Has anyone whose device hasnt shipped last night receive a notification of shipment yet? I want to know if there has been a second batch of shipments yet.
[Venue Pro General] cdgoin:
Update

Dec 16, 2010 4:53 PM Departed FedEx location MEMPHIS, TN

Dec 16, 2010 7:28 PM At dest sort facility RICHMOND, VA

YEA ME !! I can almost feel it.. now if FEdEX can get through the ice and snow to my house. Mother Nature hates me.. all that snow last year and now already 6 inches and its not Christmas (FYI.. this area never gets snow before January 9x out of 10.. and never this much..)
[Venue Pro General] notebookgrail:
Good News ..May be.

Just spoke to a Dell Mobility Rep from stateside. He said its 99% certain that my order will ship tomorrow. He just said that by looking at my order (ordered 1st Dec 8:18AM) and item (16GB).

Fingers crossed until tomorrow.:rolleyes:
[Venue Pro General] lemonspeakers:
this is such BS

when did you place your order and at what time?
[Venue Pro General] lemonspeakers:
awesome! thats great to know that hideous logo is absent!
[Venue Pro General] notebookgrail:
read my post again. Date and time mentioned.
[Venue Pro General] lemonspeakers:
If your Venue pro has already been delivered, can you please tell us if FedEx or UPS require your signature for delivery?

I just want to know so that some Jerk doesn't just leave it at my front door.

In the past some carriers don't knock on the door (even if you're home). They'll just leave it at the door without knocking.

How rude!
[Venue Pro General] cccooper:
Can you pose the FIRST 4 digits of your order number?

Thanks!
[Venue Pro General] domineus:
they require signature
[Venue Pro General] notebookgrail:
First 4 digits - 5368
[Venue Pro General] yourlife:
Just wondering what the significance of the first four digits are?
[Venue Pro General] cccooper:
the order in which your order was placed. a while back when ppl were speculating that it was the last 4 digits was wrong

this from the dell mobility supervisor

my first 4 are 5370... hope mine goes out tmw! i can only hope... :o
[Venue Pro General] yourlife:
The first 4 digits of my order number is also 5368 so I imagine that you would have to take at least the first 5 digits.
[Venue Pro General] cccooper:
lol... probably. idk. i mean i know its not JUST the first 4.. but the first 4 would let me know if his order was before or after mine. what are your first 5 or 6 or ur whole order number? ;)
[Venue Pro General] lemonspeakers:
Can anyone else confirm?
[Venue Pro General] bernaserra:
5382 here.
[Venue Pro General] lemonspeakers:
You have not recieved yours yet so you wouldn't know if they require signature or not.

Can anyone else (who have their unit delivered already) answer this? Thanks =)
[Venue Pro General] jfellows:
Mine is 5372.

Ordered on Dec 1 around 12:30 pm.

Still waiting on the ship. Est now at 1/6.
[Venue Pro General] Picasosz:
5371 here Ordered Wednesday, Dec. 1st 10:09 am (email receipt) estimated delivery 1/7/2011. I wonder if Nokia Secretly Bought Dell and implemented there own Launch Strategy :confused:
[Venue Pro General] ComCypher:
Doesn't sound like that theory is panning out either...my first 4 digits are 5377 and my delivery is tomorrow.
[Venue Pro General] patrickk:
Mine is 5369*. 16gb and it's on the way, scheduled to be delivered tomorrow.

Also on a somewhat related note, I received an call from Dell customer service today. After one of my chat sessions, I had mentioned how I thought their customer service agents were clueless and rude. Turns out someone actually read that. The lady I spoke to (still from India, but at least understood what I was saying even though it WASNT on a script), asked about my experience and confirmed that they had troubles with this phone. When I asked why my order was shipped 2-day instead of overnight, she apologized and said there was nothing that could be done about it at this point (since even if they shipped right now it would still get here at the same time). She put me on hold for a second though and tried to find out what happened. When she came back she said it was a mistake in the shipping department and gave me a $50 credit for future purchases.

It's a nice gesture, although it doesn't fix the fact that their customer service is broken. Not gonna complain though -it's like I got a 3-month Zune Pass =)
[Venue Pro General] cccooper:
But I assume you ordered an 8GB dvp... am I right?
[Venue Pro General] yourlife:
Well the person above you had a number of 5369 and ordered a 16g so that still doesn't explain why I haven't had mine shipped yet or why the other guy who had the same number of mine hasn't shipped yet, and we both ordered 16g, even though the Dell rep said his is scheduled to ship in the next batch.
[Venue Pro General] ComCypher:
No, it's 16GB.
[Venue Pro General] im.thatoneguy:
Valve had them 3D printed up as 'thank you' gifts.
[Venue Pro General] 937dytboi:
im excited its at my local sort now, will be picking it up from my parents house later
[Venue Pro General] domineus:
Same here and on my last day of class so I can play with it
[Venue Pro General] mjohn222:
*First post whoo!*

I'm also 5369...ordered Dec 1, 2010 at 8:57 AM

16Gb on contract new line
[Venue Pro General] zaijian:
So I got sick of waiting for the DVP and picked up an HD7 on a new line from amazon, and it's beyond 14 days so I can't cancel the line... and now according to Dell I should be getting the DVP before Christmas, which I also ordered with a new line.

If I decide to keep the DVP, I'd have to not activate the new line, I'm assuming that I can just tell Dell that and they'll charge me the $350 difference - but then the question is how can I get rid of the HD7? Can I just sell it on ebay?
[Venue Pro General] pessimistic observer:
free xbox game

for all you "unlucky" saps,myself included :{, who havent ordered a venue pro or havent recieved one. turn that lemon into lemonade wpcentral just posted an article heres the title

Microsoft giving away free Xbox Games

i cant post links so go check out for yourselves needless to say the offer starts today not dec 1st
[Venue Pro General] DeekoVB5:
I'm also a 5370'er....still not shipped...I really would like it to ship today. I go out of town on Tuesday, if it ships today, I can have it before then.

If it doesn't, I could call Dell and ask them to ship to where I'll be for the next two weeks...but who knows how that would go over.
[Venue Pro General] cccooper:
They can and will easily ship it wherever you ask them to. (already discussed it with them)

Even right after its shipped, or information sent anyways, you can call them and they will contact fedex to have it sent where you want.

I'm in the same boat, as I'm a college student.
[Venue Pro General] DeekoVB5:
Yea, I know in theory that should be very easy.

However, nothing with this launch has really gone according to theory :D
[Venue Pro General] cccooper:
You may be right... unfortunately. :(
[Venue Pro General] murdo119:
Any shipping notification from anyone? I've been looking every 30 mins to see if my status will change from "in production". I'm beginning to think that it'll be another Dell "FAIL".
[Venue Pro General] cccooper:
Same.

May not ship today but I wont consider it a fail... yet.

The thing thats interesting is when the info was leaked on the 30th, it was first said to be shipping on 12/14... but then the Dell website had the ship date as 12/9... who knows with Dell :confused::confused::confused::confused::confused:
[Venue Pro General] murdo119:
Shipping on 12/14 or delivered by 12/14? The estimated delivery on mine is 12/14/2010.
[Venue Pro General] notebookgrail:
FWIW, when i spoke to Dell Rep, he said according to my order, its scheduled to ship on 13th to be delivered on 15th.
[Venue Pro General] murdo119:
Did you get the "next business day" shipping?
[Venue Pro General] efjay:
What was the earliest delivery date given on the order page for the DVP when it first went up for order, wasnt it the 14th? I think people are confusing the ship and delivery date, ship date was always quoted as estimated on the site when buying, the delivery date should be the date that is more relevant. For next day delivery for Tuesday 14th we should see Dell shipping out Monday, maybe tomorrow to ensure delivery, same for 2 day delivery for Wednesday 15th. I would be surprised to see anything go out today. Far to early to start crying "Fail", so far there's been no hint that deliveries wont make it as scheduled so lets see what happens.
[Venue Pro General] notebookgrail:
2 day free shipping.
[Venue Pro General] murdo119:
I believe that the Estimated ship date on the order page was 12/09/2010 when I ordered on 12/01/10.
[Venue Pro General] notebookgrail:
If these phones are actually shipped from China, usually they do every Friday night (consolidation of various goods).
[Venue Pro General] murdo119:
That will make sense. I ordered a Zune player from Dell and I remembered the package coming from China.
[Venue Pro General] Kyzgar:
I ordered mine on the 1st as well, with estimated ship date of 12/9 and estimated delivery by 12/15. (2 business day delivery) No updates on anything yet, but as long as they live up to the estimated delivery date I'll be content. When checking their site a couple days ago, it looked like the estimated ship date for new orders was 12/22, so I'm glad I ordered when I did.

Finally upgrading from my HTC Trinity (still running like a trooper w/ WM6.5). Yay for progress. :)
[Venue Pro General] twinkie:
I ordered mine using the leaked link on 11/30 with the free 2-day shipping, but my order status consistently shows 12/22 as the ship date.
[Venue Pro General] murdo119:
I guess no one got the shipping notification today. Will try again tomorrow.
[Venue Pro General] mrancier:
January 6th 2011

Ordered mine today. While I was going through the shopping cart the estimated ship date was 12/23/2010. When the order completed, it changed to 1/6/2011. Does Dell really suck that much?
[Venue Pro General] cccooper:
LOL... You have to remember just how popular this device is and how many people want it. Realistically, the site should probably say "Backordered" :D
[Venue Pro General] murdo119:
You're not the only one. When my item was on the shopping cart the estimated ship date was 12/09/10 but when is completed the estimated delivery date is 12/14/10.
[Venue Pro General] lemonspeakers:
Where can I find my estimate shipping date? I only see Estimated delivery date on my order page.
[Venue Pro General] dhafiz:
Well, the 9th has now come and gone... seems like there's been no news of the DVP having shipped. What do y'all think? Think tomorrow (Friday/10th) is the day?
[Venue Pro General] pNoyr3D:
14th is the first day they'll ship.
[Venue Pro General] cdgoin:
Dec 17, 2010 8:30 AM On FedEx vehicle for delivery MECHANICSVILLE, VA

Dec 17, 2010 8:18 AM At local FedEx facility MECHANICSVILLE, VA

Order #538690202

OK too funny:

Dell website:

Shipping Method: Next Business Day

Shipped Date: 12/15/2010

Estimated Delivery Date: 12/17/2010 (updated)

Carrier: FEDEX EXPRESS

Tracking Number: 466539685026

FedEX :

Service type: FedEx 2Day Service

Well Dell which is it.. seems like two days to me.. (THey updated from 2day to express on thier website yesterday after it shipped)
[Venue Pro General] serapthi:
Well, Dell managed to get my package out somewhat on time, out Wednesday for standard overnight on Thursday (delivery by 3 PM). Fedex "delivered" the package to my shipping address at 8 PM. The problem is that my shipping address is to a store that's on a block with tons of foot traffic. The store closes at 7 PM. So basically, Fedex left my package sitting in the middle of a busy street in the middle of the night. Needless to say, the package isn't there anymore. Dealing with this might be even more fun than waiting on Dell delays.
[Venue Pro General] lemonspeakers:
you mean, dell just dropped the device off without requiring a signature?

Can anyone confirm if their venue pro required signature for delivery?
[Venue Pro General] serapthi:
The delivery confirmation states "Signature not required."
[Venue Pro General] mjohn222:
Wow...I hope everyone is also reading the Dell Forum

on-the-topic-of-dell-venue-pro-order-delays (can't post url's yet)

The post by dhafiz at: 17 Dec 2010 9:19 AM is epic! Folks are even reposting it!! It basically lays out all the questions we are asking, wondering why the 12/1 camp is getting the steel pineapple (think about it)

:mad: 12/1 orders unite!!

I really want answers for this now apparent issue.
[Venue Pro General] gshocker:
Well I am happy to hear that they are shipping and glad some luck people have the phone now. I am a bit dissapointed that the MS store still has not gotten my replacement unit in. I would have thought that the original purchasers would have been taken care of first but I guess that will not be the case. I picked one up on 11/8 and am still waiting on a working unit. Last call to MS store told me next year was what I should expect.

I also ordered one from Dell but since the delay and the fact that they will not change the ship to address without canceling the order I may not see that one either. Bummer..
[Venue Pro General] notebookgrail:
Lets all unite and repost the same until Dell responds properly.
[Venue Pro General] cccooper:
Did you order the 8GB or 16GB? When did you originally place your order?
[Venue Pro General] cdgoin:
I sent you a PM yesterday :)

I was noon EST Dec 2nd.

8GB Unit, New Line on contract, I ordered direct online not via phone.

I was told 12/21 in cart, 12/27 when I completed transaction..

Looking at the order numbers, I am thinking some of the 12/1 guys are lower on the 16GB list. Has anyone confirmed a shipment of someone outside 12/1 with a 16GB that has shipped?

What have you gotten from others that have snet you thier tracking numbers?
[Venue Pro General] dhafiz:
Thanks for the support guys - I would love to see that Dell post get re-posted until Dell has an answer for us. I have submitted detailed information to Engadget, Gizmodo, WMExperts, PocketNow, WMPowerUser and other forums so hopefully this gets perpetuated until we have an answer.

I find it very distasteful that @DellCares and @LionelatDell are actually responding to tweets about the #DellVenuePro regularly, but are ignoring all the questions and comments that I and others have been posting about the order/shipment.

They have made a very bad choice to mess with customers, especially when those customers are in the tech/marketing/digital industry. I will continue to use all my influence to push Dell for a resolution, and I love the support. As always, XDA and the peeps on it are rockstars.
[Venue Pro General] SHAUN231:
does anyone know if there shipping units today. i havent seen one person talk about any new shipments
[Venue Pro General] Masonboy:
Hello. I recieved mine on weds. I ordered the 16gb with new tmobile line. I ordered mine on dec 1st. I do not understand why I got mine before some others. I guess just luck. Like I said before it is an awesome phone.
[Venue Pro General] mjohn222:
:mad::mad: we all hate you :mad::mad:

jk :D Congrats...I know I'd be damn excited to get my phone...maybe a little guilty but that would've passed in like 5 seconds...enjoy your DVP!
[Venue Pro General] bernaserra:
I never had a company fight so hard NOT to take my money.
[Venue Pro General] fathamburger:
Christ tell me about it. I found a family friend who could order one for me finally in the States, if they are extra anal and cancel his orders as well I am giving up. Are they in business to make money or what?
[Venue Pro General] cdgoin:
Got mine.. only one problem so far.. wont sync with SIM Card contacts.
[Venue Pro General] notebookgrail:
Guys Just got a email from Dell saying request for a Holiday Card for the screw up. The website it points to is Worldmarkinc.com. Can i trust the site. But the email came from proactiveoutreach.dell.com:confused:
[Venue Pro General] efjay:
Interesting email

Got this email:

"Dear Dell Customer –

You recently received a communication from Dell regarding an updated Estimated Delivery Date for your Venue Pro phone. Dell has been working to deliver your phone as quickly as possible, and we hope to get it to you prior to the updated delivery date. You will receive notice when your product ships.

In the meantime, we’re also taking some additional actions:

- Upgrading the shipping on your phone order to next business day, at no additional charge to you.

- Sending a free Plantronics Explorer 240 Bluetooth headset to your shipping address – the headset should arrive within 4 to 6 weeks.

You can request a free holiday card that states “A special gift from Dell is on its way” by clicking on the following link and filling in the requested information. The card request must be submitted by midnight CST on Friday, 12/17/10. http://www.worldmarkinc.com/dell/holidaycard/

Thank you for your continued patience! We’re doing everything possible to catch up to customer demand for the Venue Pro.

Sincerely,

Dell"

Anyone else? And strangely I never got any communication as the email claims. But seems things are moving.

Edit: Just saw someone else got it as well.
[Venue Pro General] dhafiz:
I got that too. WTH is this holiday card deal? What would I do with that? The proactiveoutreach.dell.com is a valid domain host for Dell, so I am not worried about it being a spoof. However, what IS it? And what is it for??
[Venue Pro General] citrix80:
I just got email from dell:

You recently received a communication from Dell regarding an updated Estimated Delivery Date for your Venue Pro phone. Dell has been working to deliver your phone as quickly as possible, and we hope to get it to you prior to the updated delivery date. You will receive notice when your product ships.

In the meantime, we’re also taking some additional actions:

- Upgrading the shipping on your phone order to next business day, at no additional charge to you.

- Sending a free Plantronics Explorer 240 Bluetooth headset to your shipping address – the headset should arrive within 4 to 6 weeks

dell is throwing in a bluetooth for orders placed before 12/14 as said in a new article in engadget. shipping estimate changed from original 12/28 to 12/27. but still no word when it will ship out.
[Venue Pro General] fathamburger:
Some consolation prize to me at least, free xbox 360 game for any windows phone ordered between now and the end of the year. Even though I have a 360 I'll probably give this one to the guy who helped me out as a thank you

https://microsoft.promo.eprize.com/windows7redemption/
[Venue Pro General] raimeiken:
Sweet! A free christmas card from Dell!

This certainly makes up for the whole fiasco!

Thanks again Dell!
[Venue Pro General] drcyrus3d:
My wife just signed for mine! God damn it i have to split from work ... CRAAAAPPP!

:D

P.S. Pictures coming laterz!
[Venue Pro General] Peew971:
Seriously guys, I think it's time to stop complaining. Yesterday morning we were all worried. Today let's be happy the phones are coming within a week rather than in January. Now it's moaning for the sake of it really, go Christmas shopping or something, chill out :cool:.

Edit: Well if you're not in the US you're still allowed to moan as they haven't announced any launch date for us yet :D.
[Venue Pro General] mjohn222:
This craziness is just not ending!!! Who cares about some card that says something is on the way?!?!? :mad: Are they trying to make us even more angry and above all else, skeptical that our phones wont be here before Christmas?!!!?!

DELL...we are NOT buying the must have Christmas toy. We are mostly Tech industry professionals...or geek/techie/nerds...we want our gadget! We (I) DONT send xmas cards to begin with...so why would I send something craptastic like this?

hell...maybe I'll just send it to myself and see what it is haha...a keepsake of this event and a reminder to NEVER order Dell again!!
[Venue Pro General] raimeiken:
It's a free christmas card guys! But who knows, they might delay that as well! :D
[Venue Pro General] fathamburger:
Soda flew out of my nose lol

Hey my order only got put in today and I still have to make the trip to the States and back so I reserve my *****in rights!
[Venue Pro General] patrickk:
SWEET! IT'S HERE IT'S REALLY HERE! Pics coming soon!

I noticed something that may explain what's up with the delays on these phonese though. Thre's a UPS label on the side of the box that's all scratched out.

The sender is a Ms. Lucy Lu of Quisda, coming from China. It was shipped on December 2nd to El Paso, TX (presumably some Dell shipping dock). It was delivered by UPS to Dell at 10:53AM on the 15th (yes, 13 days later) of December. I think we found the source of the issues.

These phones weren't being reworked in the interim, they were just on the slow boat form China! Hopefully this means the issues with Wifi and SIMs are totally cleared up. I'll report back on that in a few minutes.

Dell did happen to turn around and ship this out to me at 5:30pm that day. Hope this clears some things up.
[Venue Pro General] BISDAKinLA:
It's for a good reason anyways! lol!
[Venue Pro General] lemonspeakers:
People are pounding Dell.com for answers. Check here. They are posting the same post again and again until they get answers. People who ordered on the 1st should already receive their DVP, yet most have not.

http://en.community.dell.com/dell-b...delays.aspx?CommentPosted=true#commentmessage
[Venue Pro General] lemonspeakers:
Wow. This is exactly what I wanted. How did they know? This just totally made up for the who f*cken ordeal they're still having.

I mean, really?

Dell is litterally ****ting on me right now!
[Venue Pro General] lemonspeakers:
Oh! I got a good laugh out of this one! :D
[Venue Pro General] pessimistic observer:
i havent quite read the rules but isnt that for people who order a windows phone between today and the 31

so would a person who "ordered" on the first but hasnt gotten the phone qaulify
[Venue Pro General] patrickk:
I was gonna post some pics of the phone. Can someone let me know where I can easily upload to post here? Thanks.
[Venue Pro General] Kyzgar:
The card is so you have *something* to give as a Christmas gift to the person you bought the phone for. If you bought it for yourself, you can ignore it. I think it was a good move for Dell to do this. They didn't have to.