yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] bernaserra:
Calm down guys, lets wait until the 14th and see. Obviously its a waste of time going by the info from any of their reps as dell has horrible service in those regards. If come Monday nothing has shipped then go all doom and gloom.
[Venue Pro General] mrancier:
Early adopter device exchange due to issues

I was checking out some the known issues on the Venue pro and ran into this thread :

http colon //en.community.dell.com/support-forums/mobile-devices/f/3824/p/19354743/19788748.aspx

If you guys go down a bit you will see an update by DELL- Amy B on Dec 7th, that says they will need to exchange devices for some of the issues listed to be corrected and that they are working out how to do it.

Do you all think this has anything to do with the current delay ?
[Venue Pro General] mrancier:
They speak specifically about the original WIFI issue and the camera not saving settings. Interestingly, she says it's a software issue, but needs a hardware exchange . Firmware ?
[Venue Pro General] eok45:
Hey, guys! I just chatted with a dell rep! He or She just told me that my phone will be shipped on dec 13. My est date is on the 15th. Enclose is a copy of the chat! Hope this info help all of u guys, bc waiting for this phone is killing me! lol..

4:22:32 PM	System	System

You are now being connected to an agent. Thank you for using Dell Chat

4:22:32 PM	System	System

Connected with Mir K

4:22:32 PM	Agent	Mir K

Hi

4:22:37 PM	Agent	Mir K

Welcome to Dell order status and inquiry chat I hope you are doing well and thank you for waiting.My name is mir my email id is mir_hamed_ali_khan@dell.com

4:22:44 PM	Customer	emmanuel

hi

4:23:00 PM	Customer	emmanuel

I ordered the dell venue pro on dec 1

4:23:19 PM	Customer	emmanuel

Well the phone is suppose to be ship to me before the dec 15, which is in 5 days. I just want to know when is dell go to ship the phone?

4:23:31 PM	Customer	emmanuel

here is my dell # #########246

4:23:47 PM	Agent	Mir K

please give me 2-3 minutes while I check that for you, I appreciate your patience

4:23:54 PM	Customer	emmanuel

k

4:28:53 PM	Agent	Mir K

the estimated date of delivery is 12/15/2010

4:29:33 PM	Customer	emmanuel

okay,when is dell going to ship the phone?

4:29:53 PM	Agent	Mir K

12/13/2010

4:30:18 PM	Agent	Mir K

you chosen 2nd business day

4:30:28 PM	Agent	Mir K

as the shipping method

4:30:40 PM	Customer	emmanuel

k! When it be via ups?

4:32:33 PM	Agent	Mir K

once the tracking number has been generated we would be able to tell you which is the carrier for the shipment

4:32:53 PM	Customer	emmanuel

which will be on the 13th?

4:33:03 PM	Agent	Mir K

yes , correct

4:33:33 PM	Customer	emmanuel

k, thx!

4:34:09 PM	Agent	Mir K

Anything else apart from this, I can assist you with?

4:34:25 PM	Customer	emmanuel

no

4:34:34 PM	Agent	Mir K

Thank you for choosing Dell Sales Chat. Have a great day!
[Venue Pro General] dburnett:
Just got an e-mail from Dell saying part of my order has been shipped today. Checked and it was the otterbox case.

I order the 16gb phone w/ case early in the morning on 12/1/10. Did next day shipping.

The est time of delivery for the shipped case says 12/14/10.
[Venue Pro General] fathamburger:
You got me both excited and angry when I read your post and saw "shipped today", then otterbox case lol

I'm waiting for my bank to update my address details right now so I can put in another order. Still fingers crossed mine will go out with the rest of yours considering I've been trying to order since the 1st like you guys. I've got no choice but to have it shipped to a friend and then actually go to the States to collect it now, having to plan a last minute xmas holiday + expenses just to take delivery of this goddamn phone since they won't ship to forwarding addresses.

What kind of service do you call this Dell?
[Venue Pro General] michael871410:
my delivery date is 12/13 ordered it late on 11/30
[Venue Pro General] SHAUN231:
i wonder what is it gonna be once they pick up the package how is ground gonna deliever to me by wednesday this will be interesting
[Venue Pro General] sureloch:
Regarding the tracking number not found fiasco, thought I'd share my experience:

Dell supposedly shipped one of the phones I ordered (8gb 12/1 no contract) on thursday at 6am. This was shipped fedex ground, though I was promised upgrade to next day. I called dell 3 times during the 30hr period that it took it took for the fed ex system to actually show the tracking number as valid and give actual tracking progress. Nobody knew anything, nor could they find out anything. It seems nobody knows anything about anything at dell. It seems the purpose of the customer service reps at Dell is to be stumped along with you when you call them.
[Venue Pro General] murdo119:
Dell still insist that they are shipping my phone on a next day shipping eventhough Estimated delivery is 12/27/10 shipping today.
[Venue Pro General] murdo119:
What was your first estimated date when it was shipped? When it actually shows the tracking number on Fedex, what is the estimated date? Did it change from your original estimated date?
[Venue Pro General] lemonspeakers:
Can those of you who have not had their units shipped yet, accept the fact that u wont get ur unit before Christmas? Even if it does ship today or tomorrow, ur shipment will be via ground. That will take several days.
[Venue Pro General] SHAUN231:
idk what dell or fed ex is doing but their systems both need an overhaul. almost 5pm eastern and still no updated info on my package
[Venue Pro General] SHAUN231:
im in no big rush for the device I am leaveing the 22nd and already made plans but the reason why I want the package in the system is so I can request a signature on delivery
[Venue Pro General] jfellows:
I just got notification of shipment this morning and it's scheduled to ship today via FedEx Express 2-Day shipping, so I should be getting it Wednesday; estimate time is by 4:30 p.m. that day.

Again, I was at "In Production" status with an EDD of 12/6 until around noon today.
[Venue Pro General] sureloch:
When dell sent shipping notification they said it would be here 12/20 and that it was 2nd day shipping. Fedex tracking said tracking number not found for 30hrs from when dell first notified me. Once Fedex tracking was working the delivery date still showed 12/20 but the tracking said Fedex ground.
[Venue Pro General] SHAUN231:
just taled to fed ex there ground cut off for xmas delivery is 21st
[Venue Pro General] sureloch:
Notice on my fedex tracking summary that has been there for the past couple of days:

IMPORTANT!

Wintery weather conditions at Memphis hub may cause some service delays and disruptions within the U.S. today.
[Venue Pro General] efjay:
I think the world will still go on if I dont get a mobile phone before Christmas.
[Venue Pro General] keithwarren7:
Why I care...

I got a Focus from ATT on November 8th, I wanted the DVP but knowing it was not launch ready I went for the Focus as soon as possible because, as a developer, having a real device was of vital importance for testing reasons. The Focus was fine for me but ATT was, well, ATT. When the DVP became available on 12/1 I ordered immediately (843AM EST to be exact) knowing that I had 30 days from purchase to return my ATT phone without paying the ETF. I went to ATT and explained things to them and asked how I could handle the situation and keep my phone number I have had for 10 years. They told me to activate with T-Mobile, they will port the number and then return the phone to the ATT store. I went to a T-Mobile retail store and explained things to them, the store manager had never even heard to the DVP but took my order info from Dell, looked stuff up online, called people etc but found no way to tie it into his system.

I was hoping T-Mobile would give me a cheap phone or something until my DVP arrived which at this point was less than a week away. He ultimately suggested I just open a new account, take the HD7 and return the phone within their 14 day return period and then put the DVP on the account.

Enter the delays and subsequent mess. 14 days is tomorrow so without the DVP in hand I have a costly problem to deal with. I have a few options I can exercise and none of them are good.

Thanks Dell. Stay Classy.
[Venue Pro General] sureloch:
Who can tell if someone with their finger on the launch button isn't waiting for their DVP also.
[Venue Pro General] dhafiz:
No offense, but why would I accept that fact? I am a paying customer, the same as anyone else, and if I am told repeatedly that the phone will be delivered 12/14, then changed to be delivered 12/25 by the company who's going to get paid and then they can't even hold to that date, I certainly have a right to be frustrated and look for solutions where and when I can. That includes looking for and sharing more information on a forum thread explicitly titled "Shipping Estimates". Especially the case when the company in question really can't provide me with any answers. If I want to continue battling Dell (however futile it may be), so be it, yeah? You can just read on past without sniping. $0.02.
[Venue Pro General] SHAUN231:
that says for the 18 i read that already
[Venue Pro General] efjay:
You're right, this could be the perfect excuse to nuke China! :)
[Venue Pro General] dhafiz:
Wondering if anyone has read the following post on the Dell Blog, and what your thoughts are regarding the post.

http://en.community.dell.com/dell-b...order-delays.aspx?CommentPosted=true#comments

wvanellis

12-20-2010 4:59 PM

When I spoke to a Dell rep yesterday (in the US), he recommended that if you still see a January delivery date, order an unactivated phone at the full price, which will ship immediately. When the unactivated phone arrives, go to a T-Mobile store to activate. When your activated phone arrives in January (or whenever), send it back to Dell in the unactivated packaging, and you'll be refunded the full price.

I did just that, and my order was shiped within 10 hours. I show is as being picked up in El Paso, and "in transit". Should arrive tomorrow before 3PM. I'm going to follow his directive and see if I'll be refunded the full price. I can't imagine them not doing it, because the only alternative would be having them do extra work by inactivating the [unactivated] phone and reactivating the other. Either way, I get the price I want.

I'm sure that ordering more phones than I'll actually use, may be preventing others from getting theirs on-time. However, I don't see this as my problem. If I would have received my phone as originally promised, I wouldn't have to resort to these kinds of Shenanigans to get a freaking phone by Christmas!
[Venue Pro General] sureloch:
Why that is absolutely absurd!

However, when I apply Dell logic it all makes complete sense.
[Venue Pro General] zazierx:
Order status upgraded to 'Delivery Preparation'

12/1'er here :< hopefully theyll keep to thier word and get it here before christmas, otherwise Lionel is going to get hell. Here's hoping for a shipping notice tomorrow.
[Venue Pro General] bernaserra:
I have next day shipping, I had next day shipping before they gave it out for free. I expect my package tomorrow and my fedex order has changed to the 22nd. So I call fedex and they tell me those lowdown dogs shipped it 2nd day.
[Venue Pro General] vastcomm:
just got a shipment notice for my 16gb venue

The order was supposed to be next day shipping.:confused:

Not sure when I will get it thanx to the weather in memphis.

Shipping Method:	3-5 Day Delivery

Shipped Date:	12/20/2010

Estimated Delivery Date:	12/27/2010 (updated)

Carrier:	FEDEX GROUND

Tracking Number:	8422*******************
[Venue Pro General] bernaserra:
Weather in memphis my behind. I spoke to fedex these are being shipped out because dell shipped them that way. My overnight order was sent 2nd day because that is what dell put on the label. Fedex did not say the delay was due to weather.
[Venue Pro General] SHAUN231:
your lucky fed ex says dell doesnt have my phone ready to ship they sent me a notification for no reason
[Venue Pro General] Lokire:
Just got my package from FedEx, woooo! Ordered 12/1, 8gb model. Didn't have to sign for it. :D
[Venue Pro General] bernaserra:
I am not lucky until I have that mythic phone in my hands. If this thing even exists.
[Venue Pro General] SHAUN231:
maybe santa will deliever on his slay just got done talking to dell and asked how would i get a phone in 2 days via shipping groubd they said idk. just shocked more and more everyday
[Venue Pro General] sureloch:
Fedex just dropped off my wife's 8gb unit :) . The driver tried to drop off the wrong package but we caught it fortunately.
[Venue Pro General] ft55555:
Did your order status at dell.com change before you received the item or was it still "In Production"?
[Venue Pro General] zaijian:
If my phone doesn't ship by tomorrow (ordered 12/3, 16gb on contract, In Production, EDD 12/27) I think I'll follow this advice. I'm thinking about doing that anyway because I'll probably reorder it off-contract, then sell my HD7.
[Venue Pro General] sureloch:
Unit is the nicest and classiest handset I have ever seen.

My 16gb unit still showing in production. No change in the 1/6 ship date.
[Venue Pro General] sureloch:
This is my wife's 8gb unit that came. My 16gb unit still showing in production and has not been delivered :( .
[Venue Pro General] ft55555:
Did the status on the 8GB unit change before it arrived, or did it just arrive as a surprise?
[Venue Pro General] keithwarren7:
recap: 12/1/2010 @ 843 AM order of a 16gb on new contract with next day shipping.

Just got an update in the past hour, went from In Production to Shipped, the next day shipping held and I am due to get it tomorrow. Tracking number does work and shows the package coming out of El Paso, TX.
[Venue Pro General] sureloch:
Yes, the status changed to "shipped" on the Dell order page when they shipped it.
[Venue Pro General] TekDragon:
I just checked mine and nothings changed; still "In Production". Ordered 12/1 @ 4:35CST w/ original EDD of 12/16 that changed to 1/7; 16GB with new contract. Hopefully mine will go out tomorrow, but I ain't holdin' my breath.
[Venue Pro General] pessimistic observer:
my story

so i ordered the phone,16gb off contract, at 1pm 12/01 had some credit card issues resolved them same day got my case last week. emailed dell 5 times asking just for a order number for the phone itself every reply seemed canned to the point where i gave up.

Saw the free xbox 360 promo friday ordered the phone again,16gb on contract, minus the case on sunday.

order status just changed to shipped:D
[Venue Pro General] lemonspeakers:
lol. ive already accepted the fact that i wont be getting it anyways before despite i order on the first as well.. just a suggestion so you dont stay mad. i am also a paying customer who paid for overnight, yet i get ground when it actually shipped on friday. hell yeah. im pissed as you are.
[Venue Pro General] Wonderstruck80:
I just got off the phone with fedex.. They were able to confirm that my package has just been scanned at el paso. For some reason dell changed my ship method to fedex ground... :mad: Fortunately fedex says I should still receive my device on 12/24....
[Venue Pro General] SHAUN231:
thats good news has a tracking number for more then 10 hours and all i get is not found.
[Venue Pro General] palmbluetooth:
My story;

I bought 2 units, one on 11/30 and one on 12/1, both of them 16gb no contract with nex day shipping from the begining on the one purchased 12/1.

After the whole delay I had both of them with next day shipping.

On Friday night the status changed on both of them to shipped via Ground shipping.

Called to inquire as to why the phones where shipped ground and spoke to a manager for over an hour, he thought I'm a stupid person.

-First he told me that there is no overnight to my area. (made up)

-Then he said that the Fedex website said that there are delays due to weather and I would not get it overnigh anyway (now he was playing god).

-He then tried to make up some more excuses.

Finally he told me that there is nothing to do, I should calm down and just wait.

Fedex status has not been changed until tonight (monday night) and now shows that he was recieved from Dell tonight and will be delivered on 12/24 hopefully.

Bottom line Dell does not care about their customers, their CS are full of garbage and don't know whats going on.

I truly wish there was a different way toget a similar phone other tan dell.
[Venue Pro General] bernaserra:
dang foreign reps, screw them

I called and spoke to 5 ppl who of course could not help me.

Got to a final guy who was giving me attitude from the start, basically tried to lie and say weather was the cause of down grading me to 2nd day shipping. I told him I spoke to fedex and they said it was simply sent out 2nd day and he said it was a mistake on dells part and that if I did not like it then I could refuse the shipping. I asked him if he thought it was good service to tell the customer deny the order or F U. He tried talking over me but I wasn't having it, he then starting pressing a bunch of buttons on his phone to interrupt me. Told me he was going to hang up because I did not want to listen. He then hung up.

1 and a half hours wasted.....
[Venue Pro General] sundog:
Count yourself lucky so far Shaun (except that you said you'll be out of town by the 22nd I guess),

I had a tracking number on Friday morning and it just registered a few hours ago.....a nice 3.5 day delay. And not overnight to boot.

I expect these shenanigans from low rent internet companies who want you to think they're shipping that day, not Dell. If Newegg or Amazon was selling these, I choose them over Dell in a heartbeat.
[Venue Pro General] SHAUN231:
i am not lucky reports say that they dont require a signature theyll just leave my $500 phone out in public view i am young and stay in a neighborhood of young teens with sticky hands.
[Venue Pro General] raimeiken:
wow still no update on my status :(

I don't think I'll be getting this phone by Christmas
[Venue Pro General] SHAUN231:
me either we wont see any movement till tomorrow or wednesday. so yeah no phone for xmas for us
[Venue Pro General] raimeiken:
now it's going to be interesting on what Dell will do for us after promising that we'll get our phones by Christmas
[Venue Pro General] yourlife:
Okay, mine tracking number finally is giving me something other than Not Found. Apparently its being shipped with FedEX Ground-Indirect Signature Required. So instead of the Next Day shipping that I actually paid for its by FedEX Ground... Luckily I live in Houston so its still going to get to me by the 22nd but I still find it ridiculous how I paid for Next Day shipping and its being shipped as ground.

It says that it has arrived in El Paso, Texas and is currently in transit. Oh and the signature required thing might ease Shaun over.
[Venue Pro General] bernaserra:
Not trying to be rude, but honestly...They won't do a damn thing.
[Venue Pro General] SHAUN231:
they wont do nothing but I was offered a free jabra stereo bluetooth headset. that shipped today and will be here tomorrow. but no phone.
[Venue Pro General] poi2005:
"Lionel:Here's what I can say re: Dell Venue Pro shipping: all customers who ordered the phone through Tuesday, December 14 or before will receive their phones before Christmas."

This statement is useless, just wondering if I don't receive my phone before Christmas can I sue/make a complaint of false information given??...:mad:

Totally disappointed with Dell giving out false information...
[Venue Pro General] raimeiken:
yeah true, seeing that the upgraded next day shipping aren't even going through lol
[Venue Pro General] SHAUN231:
lol wow mine finally made it to el paso ground indirect will be here wednesday. finally finally.
[Venue Pro General] poi2005:
Good for you!!

When did u placed your order??

I'm still waiting...argh
[Venue Pro General] jetjockgordo:
The weather delay excuse is total crap. It is one thing to send it as Next Day and THEN have it delayed due to weather but Dell did not keep their promise to send it Next Day, they sent it via plain old ground. My order has been shown as Shipped since Thursday but clicking on Tracking Info would just bring up a FedEx page that showed they had nothing in their system for that number. I called Dell today and the agent promised to check with their shipping department and sure enough there now is tracking info available that shows it went out today (not Thursday as my status page shows)! Since they lied about the next day stuff it now shows a 12/24 delivery.

Wow, I was skeptical about all the negative comments about Dell's customer service but I will agree that this experience has been very, very poor. Having tried a DVP at a MS store, I am remaining hopeful that it will be a quality device but shudder to think about needing any tech/CS support from Dell. Firing the head of their mobile device devision sure seems to be justified but lets hope that the person taking his spot can make things better.

Also, you can call and convert their "gift card" to a price reduction if it hasn't shipped already and your credit card billed. The gift card is worth $25 and they promised (aka, not likely to happen) to drop the price $25.
[Venue Pro General] SHAUN231:
12/3 but weird thing is tmobile has not added a line to my account so maybe ill just use my old sim with the dvp
[Venue Pro General] poi2005:
Well, at least ur phone is on the way...

I ordered on 12/1 and like others still no update of being ship:(...

Huge disappointment...
[Venue Pro General] darpo:
My order switched to shipped within the last hour.

Originally purchased next day, and luckily I did not get downgraded to FEDEX ground.

Ordered 12/1, 16 gig, new contract

EDD is 12/22 on Dell site, but the Fedex lists the EDD as 12/21, but I doubt I'll get it untill the 22nd since the only entry on Fedex site is "Shipment information sent to FedEx" at 12/21/10 @12:30 am.

*edit: here's my order number in case anyone needs it when talking to customer reps: 537178571
[Venue Pro General] fathamburger:
My friend ordered on the 16th :P shipped 19th! delivery 22nd. 8gb

Anyone who ordered earlier than that and is still waiting on a ship date might be better off just reordering than sticking with that raw deal
[Venue Pro General] waxedstrong:
So I ordered the DVP on the 16th, and it was still on production or whatever, I wasn't expecting to ship. i bought that phone on contract. I decided to take the advice of another poster, and I bought another one outright today on 12/20 at 9:00 p.m. Pacific standard time.

I just checked the the order status and it is in delivery prep...;) Needless to say, I am just going to cancel my previous order, and and go ahead and get a g2 at t-mobile for backup and use the DVP I bought full price as my main. Hope this helps someone else.

Moral: If you bought outright more than a day ago, you might want to just reorder....
[Venue Pro General] cccooper:
You can leave a note on your door for them to leave it with a neighbor or for them to just not drop it off w/o actually giving it to someone.

Luckily I live in an apartment so they'll just leave mine at the office.
[Venue Pro General] MikeDupp:
We don't need to reorder, @LionelatDell promised that everyone who ordered before Dec 15th would have their phone in time for Xmas. Lionel would never lie to us!

Seriously though, this is just a huge joke now. I ordered on Nov. 30th. My Estimated Ship Date on the day I ordered was Dec 20th. That never changed. Right up until yesterday, my ESD was Dec 20th and my EDD was Dec 21st with the upgraded Next Business Day shipping. Naturally Dec 20th came and went without my order being shipped. This morning I got an email that my order was delayed until Jan 12.

I could cancel that order and reorder, but I'm not really in a hurry. And I am curious to see if Lionel was telling the truth or just talking out his ass. If I cancel now I will never know.
[Venue Pro General] MikeDupp:
Do you see a Hold at FedEx location option on your tracking page? They won't even try to deliver it, they will hold it at your local hub and you can pick it up whenever you want.