yashsingh1/xdaforums huggingface dataset:
[Defy Q&A, Help & Troubleshooting] xtian63:
i got an HD2 on line and Nuron on prepaid, called tmobile 2 for each phone and less than 24hrs on each occasion i got the unlock code from them
[Defy Q&A, Help & Troubleshooting] robrob777:
For Tmobile USA

I got mine. It is free, just call Tmo and ask for the unlock code, tell them you are going to another country for vacations.

I payed full price, if you got the phone with a contract you might have to wait some time to get the unlock code from Tmo as they told me there are certain rules if you buy the phone with discount (aka 2yr contract).

I like Tmobile :)

T-Mobile Sim Unlock Request

Sim Unlock Reference: 1231232

IMEI: ##################

Unlock Code: ***************

Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your Motorola device.

1. Place a non-T Mobile SIM card into the handset and turn the handset on.

2. The handset display should read "SIM network unlock PIN"

3. Tap the box below the message

4. Enter the unlock code and Tap "Unlock"

Note: Device should display "Network unlock successful".

If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Service for support.

Thank You,

Sim Unlock Department

T-Mobile USA, Inc.
[Defy Q&A, Help & Troubleshooting] scrannel:
Actually, if you've been a customer for a few years they will give it to you contract price or not. I've never had an issue. However with wifi calling (and the fact that I really need my regular number for my work) I'm less motivated.
[Defy Q&A, Help & Troubleshooting] pogo stick:
Hello everyone!

I am not from US and I bought Defy from a person who got it on Oprah show. Waiting for this phone to arrive soon. It should be locked and I want to unlock it. I will receive copy of Oprah letter enclosed with phone. Something about 3 month of free T-Mobile service and pre-activated sim card.

Now the question. Will I get unlock from T-Mobile if I contact them? Will letter help?
[Defy Q&A, Help & Troubleshooting] xtian63:
http://support.t-mobile.com/doc/tm51885.xml

SIM Unlock Code

For information on the SIM Unlock Code, refer to the following:

If you purchased a wireless phone from T-Mobile, your phone has been programmed with a SIM lock which will prevent the phone from operating with other compatible wireless telephone carrier’s services. If you wish to use the phone with the service of another wireless telephone carrier, you must enter a numeric SIM Unlock Code to unlock the phone.

For customers with a T-Mobile Postpaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 40 days of active service with T-Mobile.

For customers with a T-Mobile Prepaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 60 days of active service with T-Mobile and either a Prepaid Plan account balance of at least $10.00 or a prior refill within the last 30 days.

T-Mobile will provide the SIM Unlock Code upon request to eligible former customers, provided that T-Mobile has such code or can obtain it from the manufacturer.

You may request the SIM Unlock Code for your phone, together with instructions for entering the code, by calling T-Mobile customer care at 1-800-937-8997

customer support will also tell you Tmobile requires the phone be ACTIVE/USED on Tmo US for atleast 14 days since they can detect phones that use their networks
[Defy Q&A, Help & Troubleshooting] ru1dev:
I got a TMobile (US) DEFY as a gift (I believe it is an Oprah show giveaway) and have been having a very hard time trying to unlock the phone. even the code that TMobile provided was wrong.

Attempts:

1 - TMobile - they said they did not have it in their database and contacted motorola. The code they sent was 8 digits and did not work.

2 - Unlockitnow-com - Paid $20 - Sent me 3 codes and all three did not work (I did a motorola database "not found" lookup) -> I made a youtube video of the code not working to get a refund and they said they are mailing me a sim unlock kit.

3 - Private Unlocker in Toronto - Paid $35 - Sent me 1 code and it was the same as one of the codes from unlockitnow-com so I did not try it as I knew it failed previously -> he then contacted motorola who advised him that the phone may possibly have a network lock and not a simlock so it would require 2 codes?? both 16-digit subsidy codes as the phones sent to Oprah were never sent to TMobile to remove the subsidy codes and insert TMobile 8digit calculated codes.

Debating trying to apply for a subsidy code from GSM liberty -> gsmliberty-net/shop/16-digit-motorola-subsidy-code-p-3213.html

Anyone else with a DEFY from the Oprah Show manage to unlock it? please help! PM or reply!! thanks in advance
[Defy Q&A, Help & Troubleshooting] arixal:
got the same problemo here.. my uncle bought a motorola defy from the oprah show, then call t-mobile for unlock code..

t-mobile always sent the same code (just 8 digits) & it doesn't work.. they said that he has to call directly to motorola because he doesn't get the phone directly from tmobile (what the heck?? it's a tmobile phone for crying out loud..!!)

now he is trying swiftunlock from ebay.. haven't got the code yet..

hope it will work..
[Defy Q&A, Help & Troubleshooting] QSMR:
same thing here...

I have the same problem with this oprah defy phone. I bought it for my husband for christmas (Im a Tilt2 .. and sticking with it..LOL)

You got much further than I did with T-Mobile, after being "disconnected" twice, I called back a third time only to have possibly the rudest tmobile rep on the planet tell me that there is no way they can know whether or not I stole the phone! and so it is impossible for them to give me a code. She then said that because it was a prepaid oprah phone that it could not be unlocked.

I gave up on T-Mobile and bought a code from unlock to talk and they sent me 2, both of which didnt work...(currently shooting my refund video as we speak...LOL...but they didnt sound too eager to give me my money back either way).

If anyone finds a reputable place that can unlock this expensive paper weight, please please post!....

help!!!

QSMR
[Defy Q&A, Help & Troubleshooting] Beach_Head:
Interested in this as well since the code that T-Mobile provided didn't work...
[Defy Q&A, Help & Troubleshooting] scrannel:
Well, this dude claims he is (or was) selling an unlocked Oprah Defy, maybe he can tell you how he did it. Or, maybe he really didn't?

http://toronto.kijiji.ca/c-buy-and-...Won-On-Oprah-Show-4GB-Card-W0QQAdIdZ250984506
[Defy Q&A, Help & Troubleshooting] QSMR:
gsmliberty

I decided to bite the bullet and risk losing more money on yet another unlock code....

Im trying gsmliberty too, since they have the 16 digit subsidy codes that this phone seems to need...

I have a ticket open with them at the moment 'cause they dont actually list the defy as a supported model, I already paid so we'll see...I really hope they can help me (its for my husband who is a US Marine)...I think it will also be the ultimate test for the ruggedness of this phone...LOL

I'll let you know what happens with gsmliberty...

QSMR
[Defy Q&A, Help & Troubleshooting] QSMR:
I also emailed this guy ..LOL....we'll see if he answers....;)
[Defy Q&A, Help & Troubleshooting] ru1dev:
Gsm liberty 16 digit worked!
[Defy Q&A, Help & Troubleshooting] QSMR:
gsm liberty

really, thats great....can you tell me how exactly you ordered on that site? I put in my order, on thego the email to choose my phone model and wasnt listed. So I asked them what to put in the dropdown list and they keep putting trouble tickets in and then resending the same dropdown request.

Im so frustrated, but I feel better now that you said you got a working code from them...how did you order?

thanks!!!
[Defy Q&A, Help & Troubleshooting] QSMR:
supposed to be....

that was supposed to say... then got the email ...lol... spaz typing...lol

I know thay have a couple different pages, for carrier and for model etc. I was afraid to choose "all T-Mobile" because that hasnt worked for me with anyone else....
[Defy Q&A, Help & Troubleshooting] Beach_Head:
Any updates on this?
[Defy Q&A, Help & Troubleshooting] sinktheboat:
thats the best news i've heard in a month. now i just need to get my phone back from repair, speaker didn't work.

same t-mobile drama when they break! they are wankers that won't help at all.
[Defy Q&A, Help & Troubleshooting] arixal:
just got the 16digit key from swiftunloks.com

and it works..!! the price for motorola mb525 (code name of defy) is $17
[Defy Q&A, Help & Troubleshooting] sinktheboat:
sweet, cheers at last they are coming through with results.

quite a relief really.
[Defy Q&A, Help & Troubleshooting] Beach_Head:
Has anyone else tried and succeeded with swiftunlocks?
[Defy Q&A, Help & Troubleshooting] sinktheboat:
when i emailed asking their reply was

"yes i can. cost is 18 usd. takes 5 mins to 2 days"

arixal backs it up further up page, they were quick to answer email unlike GSM Liberty.

All i need is my phone back from repair!
[Defy Q&A, Help & Troubleshooting] :
Just got unlock code for Moto Defy from Oprah show.Used swiftunlock-got the code within 1hr,works great.Very quick response to any questions.Great service.
[Defy Q&A, Help & Troubleshooting] Dexterdave600:
Unlock Motorola DEFY

Yes, it is simple to unlock your Motorola DEFY. Once your phone is unlock it is unlock for all networks. My phone is DEFY and got the code for USD 21. I got my code from a website called Unlockgenie.com|
[Defy Q&A, Help & Troubleshooting] Created78:
I also have one of the Oprah giveaway phones (got it on ebay), and I got the 16-digit unlock code from GSM Liberty for FREE!

It initially cost $25, but after ordering I got an "Order Update" email from them, and noticed this message at the bottom: "Want to Unlock your phone for FREE? Send us a Youtube video of you unlocking your phone or what you think of our service and we'll fully refund your order!" So I replied to the email with a link to a brief youtube video, and they refunded my money within 24 hours.

I don't know if they give that option to everyone, but it's worth a try if you want to save a few bucks.
[Defy Q&A, Help & Troubleshooting] cheena:
Based on what I read here, I used swiftunlocks. It cost $17USD, I paid with paypal and I got the unlock code in 12 minutes. The unlock code was 16 digits long and it worked like charm. I love this phone, I hate motoblur.
[Defy Q&A, Help & Troubleshooting] arixal:
nice man.. :D how lucky of you getting the unlock code for free.. :D
[Defy Q&A, Help & Troubleshooting] analoginterface:
I've also ordered an unlockcode from swiftunlocks dot com.

It worked ! Jippi :-) :-)
[Defy Q&A, Help & Troubleshooting] arixal:
nice to have the person we discussed to be here with us.. keep up the great work man.. :D
[Defy Q&A, Help & Troubleshooting] martin.flory:
I ordered from the site and am waiting for the code! I'm from Argentina so its a bit trickier than T-Mobile but I hope I get it today!

Will inform how it goes as soon as I get it for the people interested from latin america.
[Defy Q&A, Help & Troubleshooting] martin.flory:
YEAH! it worked like a charm! I recommend it.
[Defy Q&A, Help & Troubleshooting] maxumman:
got my codes from swiftunlocks, it worked--great BUT I had to remove the SIM over night to use another phone - now non of the codes work and the phone is barred, any thoughts?

thanks
[Defy Q&A, Help & Troubleshooting] ziki:
Hi guys,

sorry for the stupid questions, but I haven't experience on locked phones.

I have bought an unlocked vodafone defy: if I flash on another ROM (one with Froyo posted here on XDA e.g.), I need to unlock the phone again? Or the unlock is permanent ? Or the costum ROMs are unlocked?

Many thanks!
[Defy Q&A, Help & Troubleshooting] Beach_Head:
Network unlocks are permanent. Flashing a different ROM will not re-lock your phone...
[Defy Q&A, Help & Troubleshooting] ziki:
good news for me!

thanks!
[Defy Q&A, Help & Troubleshooting] Beach_Head:
NP Dude!

On a separate note, I have just sent an e-mail to swiftunlocks.com inquiring about an unlock code for the Defy.

Let's see how it goes...
[Defy Q&A, Help & Troubleshooting] ziki:
Good, let us know.

Now I'm not sure my defy arrives already unlocked, so maybe I need to contact swiftunlocks.com me too.
[Defy Q&A, Help & Troubleshooting] Beach_Head:
Got a reply from swiftunlocks regarding the unlock.

It can definitely be done but the price is $19.99 and not $17 like it was mentioned by some other users. Also, the correct site for the code is swiftunlocks.net

Those of you who got their codes from swiftunlocks, can you verify this?
[Defy Q&A, Help & Troubleshooting] SEP800:
Thanks to this thread, I was finally able to get my Defy unlocked. Now I can finally flash the Froyo ROM...

T-Mo gave me an incorrect code and even tried to convince me that my phone was permanently locked. The whole process dragged on for 3 weeks!

I'm vouching for SwiftUnlocks as their service is topnotch! I ordered a code today and got the code today as well. Typed it in and boom, unlocked!

The correct site to get the unlock code is: SwiftUnlock.net

Just click on Motorola at the top menu and then choose the Worldwide Motorola 16 Digits service. The cost is $19.99 and not $17.00 like some other members posted.

Thanks SwiftUnlocks!
[Defy Q&A, Help & Troubleshooting] ziki:
Great, thanks for the feedback!

I have just discovered that my Defy will come Vodafone locked... :-(
[Defy Q&A, Help & Troubleshooting] Beach_Head:
Thanks for the verification!

Now I will definitely get a code from them!
[Defy Q&A, Help & Troubleshooting] sinktheboat:
unlock oprah motorola defy phone

swift unlock works great and really fast

swiftunlock DOT net
[Defy Q&A, Help & Troubleshooting] madhatter106:
Just wanted to find out if there has been an issue with the new build Defy. I purchased one on Monday with a build date of Jan 6 2011. I have tried a couple places to get the unlock code and so far nothing.

swiftunlock has not responded yet, not complaining I ordered from them yesterday so it may be too soon.

the other remoteunlockers is trying hard and currently researching the issue, they've been very helpfull and have kept me updated with e-mails - great support repsonse.

I hope this doesn't drag on too long. I accidently ran my other phone over so I've been without phone com for a the week. If you're wondering, AT@T doesn't have a phone I want so I figured I'd give the unlocked road a try.

Oh and T-mobile was a complete waste of time.
[Defy Q&A, Help & Troubleshooting] ngfletcher:
I'm going to be giving the T-mo unlock process a try soon. Hope my luck is good.
[Defy Q&A, Help & Troubleshooting] ziki:
Mmmmm, let us know if swiftunlock code works with "new" defy too.
[Defy Q&A, Help & Troubleshooting] madhatter106:
Well no response so far, getting concerned now.

tried to send a msg to swiftunlock but it got returned with this msg

"(reason: 553 sorry, your mail was administratively denied. (#5.7.1))"

not sure what the problem is.

I'm a bit pissed in general that unlocking a phone is this difficult. I could have more fun in vegas with $500 than this.
[Defy Q&A, Help & Troubleshooting] Beach_Head:
What e-mail ddress are you sending to?

Here are the contact details that they posted:
[Defy Q&A, Help & Troubleshooting] ziki:
Mmmmm...I think we must put order...

So, there are two similar (but different) sites:

http://www.swiftunlock.net/

and

http://www.swiftunlocks.com/

both the sites seems giving working codes, right?
[Defy Q&A, Help & Troubleshooting] krazyazy:
Yes, there are 2 similar sites. I ran into that problem last night. swiftunlocks@gmail.com goes with swiftunlocks.com.

I was talking with them last night and was able to get my defy unlocked.

swiftunlock.net = $19.99 USD

swiftunlocks.com = $17.00 USD
[Defy Q&A, Help & Troubleshooting] madhatter106:
This is confusing, I went to swiftunlock.net placed the order last wednesday AM PST.

Received no conformation until Friday evening, tried to send a inquiry earlier in the day but it was refused from swiftunlocks06@gmail.c o m, this was thru the website.

Friday evening a msg from swiftunlocks@gmail.c o m requested carrier lock info. no word still.

So I'm not sure about the swiftunlock singular vs plural swiftunlocks as the response email was from plural @gmail.

I went to swiftunlock .net

Not sure what is going on.
[Defy Q&A, Help & Troubleshooting] krazyazy:
That seems weird. I guess the person is running both sites. I used swiftunlocks.com and received the same paypal email as you.

Then I received an email directly from swiftunlocks@gmail.com asking what I was purchasing/IMEI of device. About an hour later, received the unlock code which worked perfectly.
[Defy Q&A, Help & Troubleshooting] madhatter106:
I'm glad it worked for you, I've still yet to receive any response other than asking what carrier it was.

I've paid 2 different sites last week and have yet to get any working codes.
[Defy Q&A, Help & Troubleshooting] krazyazy:
I'm sorry to hear that. Have you tried emailing the person again to see what's going on?
[Defy Q&A, Help & Troubleshooting] Beach_Head:
Did you guys even read through the whole thread?

SEP800 posted that the correct site to get the code from is swiftunlockdotnet

Everyone else has chimed in and has confirmed this as well...
[Defy Q&A, Help & Troubleshooting] ziki:
I think this is the autoresponse, then he should contact you (he contacted me after this mail).

My Defy should arrive in these days and I asked to swiftunlocks@gmail.com the price of the unlock code:

17$ if its tmobile usa network

20$ for all others networks

I think it is good things if who had unlocked (or tried to unlock) reports here:

-the site where he bought the code

-the network to unlock/unlocked

-the price

-the result
[Defy Q&A, Help & Troubleshooting] madhatter106:
Yes, and please re-read my post, that's the place I went to, hence the confusion. ;)
[Defy Q&A, Help & Troubleshooting] madhatter106:
Okay, for those interested here's a run down of what I've experenced so far.

swiftunlock:

response time: slow

support: poor

cost: $20 us

result: refunded on day 7 from order placement and day 4 from order confirmation. No code supplied.

review: Not sure what the issue is as I never received a response, the last response was simply a refund msg. I have no ill feelings here, it didn't seem to work and they refunded the cost with no issue.

The Remote Unlocker:

response time: fast

support: decent

cost: $30 us

result: 2 codes supplied, neither worked. msg received that the codes were in fact a single code separated. combined code in either iteration of combination did not work.

review: Initial response was fast, same day. codes received next day and msg exchange occurred over the day. last msg received was 6 days ago stating

no response to further msg or inquires.

CellUnlock:

response: fast

support: good

cost: $15 cad

result: just ordered this morning, waiting.

hope that helps others...
[Defy Q&A, Help & Troubleshooting] Beach_Head:
Sorry, mis-read your post...
[Defy Q&A, Help & Troubleshooting] kjozsa:
anyone had success unlocking a Defy from TMo Austria? I'd love to hear some success stories.. ;)
[Defy Q&A, Help & Troubleshooting] ziki:
Just sent the request to swiftunlocks@gmail.com for my new Defy Vodafone Spain locked. Waiting
[Defy Q&A, Help & Troubleshooting] ziki:
First review

In the meanwhile I tried another very cheap site.

Site: http://sim-unlock.net/

Response time: fast

Support: good

Cost: 5 euro

Defy network: Vodafone Spain

Defy codes: BT33, NY (dec 2010)

Result: 2 (8 digits) codes supplied, neither worked :-( They refunded me immediately.
[Defy Q&A, Help & Troubleshooting] madhatter106:
I'm at the end of my rope with this phone!

recieved the same codes the 2nd vender supplied. Cellunlock is contacting motorola to find out more, hopefully they'll have a response unlike the others.

Really!!, is this that much a problem for the carriers that they have to turn this into a nightmare!
[Defy Q&A, Help & Troubleshooting] Weudel:
Reel it in a little bit Hatter... I know you're Mad, but let's not go over the line.
[Defy Q&A, Help & Troubleshooting] Beach_Head:
Do you want me to help you get a code from SwiftUnlock?
[Defy Q&A, Help & Troubleshooting] ziki:
UnlockGenie ( http://unlockgenie.com/Unlock-Motorola-DEFY ) seems to have good feedbacks:

http://xdaforums.com/showthread.php?t=899014

http://community.giffgaff.com/t5/Off-Topic-General-Knowledge-Ask/Unlocking-Motorola-Defy/m-p/260499

http://www.unlockforum.com/showthread.php/16614-How-to-Unlock-Motorola-Phones

But I'm still waiting for swiftunlocks code for now.
[Defy Q&A, Help & Troubleshooting] ziki:
Live chat with http://unlockgenie.com :

Raffaele 9.39.41

Hi,

I want to know if you had any successful experience of unlocking of Motorola Defy locked to European network (Vodafone Spain in my case).

System 11.02.42

A representative will be connected, please be patient.

Danny enters the chatroom.

Danny 11.02.52

Hello Raffaele, my name is Danny, how may I help you?

Hi

Sure, We can help you with that

We have provided seccessfull unlock codes for many Motorola Defy

Raffaele 11.07.05

ok good

Danny 11.07.24

Please place an order with our website

Raffaele 11.07.48

I'm now waiting for a code from another provider, if it does not work I will place an order on your site

many thanks

Danny 11.08.18

Thank you for contacting us.

Have a wonderful day.

Raffaele 11.08.26

you too

bye
[Defy Q&A, Help & Troubleshooting] madhatter106:
Well, It looks as though I own a $500 paperweight, no not becouse it's bricked but it may as well be. It's becouse no one can seem to provide an unlock code.

I even re-contacted T-mobile and talked with a nice lady who took the time to fill out a request and gave me the info I needed to fax over to the T-mobile 'sim unlock team'. I recieved an automatied response telling me that they will not do this and don't reply.

I'm serously looking into legal recourse at this point.
[Defy Q&A, Help & Troubleshooting] ziki:
Done!!!

My Defy is now unlocked! :-)

Site/mail: swiftunlocks@gmail.com

Response time: 3 days

Support: good

Cost: 20 $

Defy network: Vodafone Spain

Defy codes: BT33, NY (dec 2010)

Result: 1 (16 digits) code supplied that worked like a charm :-)
[Defy Q&A, Help & Troubleshooting] Viceroy_N:
MOBILEUNLOCKED dot COM

Payment sent on Thu, Feb 17, 2011 at 6:30 AM

8 digit unlock code received on Thu, Feb 17, 2011 at 10:32 AM

It did not work, I was fully refunded.

swiftunlocks dot com

Communication with swiftunlock s@gmail.co m

Payment sent to quickunlocks0 7@gmail.co m via paypal on Thu, Feb 17, 2011 at 4:27 PM

Received a working 16 digit unlock code on Thu, Feb 17, 2011 at 5:01 PM
[Defy Q&A, Help & Troubleshooting] Pirmas:
Does anybody know this site?:

gsmunlocking dot eu

5 euros
[Defy Q&A, Help & Troubleshooting] Pirmas:
Well. I tried it myself. Total waist of money. Theu sent me a 8 dig. Code. Does not work. No responce from them. No refund.
[Defy Q&A, Help & Troubleshooting] ngfletcher:
For anyone in the US on T-Mobile, if you've been with them at least 45 days, they'll give you the unlock code for free. Just call T-Mobile and tell them you want it unlocked for international travel. They'll email you the sim unlock code. Took 24 hours and I can confirm it worked to unlock my moto defy.
[Defy Q&A, Help & Troubleshooting] anhcobra:
I am using the orange defy moto - France. Buy code from unlockgenie . Today I was waiting to be 7 days, and they asked me to wait another four hours. I paid $ 29
[Defy Q&A, Help & Troubleshooting] anhcobra:
Recently received from unlockgenie codeunlock. It has 16 characters works well.
[Defy Q&A, Help & Troubleshooting] Pirmas:
Got my code from swiftunlocks@gmail.com in 2 days 20$

Excellent service.
[Defy Q&A, Help & Troubleshooting] huumm:
just made a unlock request to US Tmobile. The rep told me that the code will be emailed. Will report back if this works.