yashsingh1/xdaforums huggingface dataset:
[Sony Ericsson XPERIA X10 Mini] yals_ali2000:
hello......

i'm from indonsia, sorry my english not good.

i have problem with my se x10 mini, if for long time ( 2 days around ) i not use my camera sometimes my phone restart if i need to use the camera.... one more the hansfree bluetooth also got trouble, always disconect after not use around 1 or 2 our, i man actually i not disconect that handsfree.. the bluetooh icon stiil out on status bar...

some body can help me..
[Desire HD General] prank1:
Follow the below steps if your device is turning off or rebooting randomly. If the problem still isn't fixed then it is time to send it to HTC.

Note that the SIM card seemed to be the problem for most people (including me) - making sure it was 100% inserted into it's socket seemed to fix the problem.

1) Make sure battery & battery cover are seated properly (replace battery with a known working one if you can)

2) Make sure SIM inserted 100% and SIM cover is seated properly (important)

3) Restore your phone back to stock RUU

4) Do not subject the phone to extreme temperatures

5) You could also try putting a piece of paper between battery and battery cover to force it to make contact with the phone power terminals (don't cover up battery cover gold contacts though)

If you have done all of the above and your phone is still rebooting and/or turning off randomly then you should send it to HTC. No use faffing around trying to fix it if it's a hardware fault.

Sending your phone to HTC:

You should keep a diary of: How many times your phone reboots/turns off, when it happens, what you were doing when it happened, if the room temperature was warm/cold, telling them you followed the above steps, etc.

If you suspect your phone has restarted but you didn't know when it happened (e.g. after waking up) you can find out how long your phone has been on for since last boot, by going to Settings>About Phone>Battery and taking a look at the 'up time' - an up time of 00:05:35 indicates the phone last booted up (or restarted in this case) 5 hours and 35 minutes ago.

This will really help HTC and hopefully make things go much faster.
[Desire HD General] prank1:
This is getting annoying now... the phone seemed like it was in an endless bootloop after it decided to randomly turn off today (kept turning off then I would have to turn it on again). I flashed my nandroid backup of my original Rom but that didn't fix it.. infact, it even turned off while I was using the phone (as opposed to turning off only when the screen is off).

I took off the sim cover and noticed the sim was sticking out a bit so I pushed it in. No turn offs for now, but I hope that was the problem.. I really don't want to go through the hassle of a warrentee claim.
[Desire HD General] tharighteous:
hi,

are you sure you got a "HTC Desire HD" ???

and not a "HTC Desire" only ?

Sounds like a known issue with some "HTC Desire"....

greets

Alex
[Desire HD General] prank1:
Hi, yes it is a desire hd (ace).

I have flashed an RUU for my device, which has removed the clockwork-mod, custom ROM, and restored S-ON (gotten rid of ENG HBoot and restored normal HBOOT)

If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
[Desire HD General] Nodeuk:
Is the phone still under warranty if you root it or flash different time?!
[Desire HD General] prank1:
The general idea is, if they cannot tell its been hacked then its in warranty. But restoring the phone to stock wipes out all hacks anyway so its fine. Just make sure you do it before sending it to HTC. Back in the hd2 forums, we would only flash stock bootloader over hacked one for 'warranty purposes'.
[Desire HD General] sand1011:
Hi,

I have the exact same problem, which is very annoying : sometimes, when I press power button to put the screen on, it reboots (not fast boot, but I can't say if it's a real reboot either, it seems longer, don't really know... :confused: ).

It happens also in the middle of the night, the phone does nothing and then it reboots, sometimes several times in the night (wakes me with the vibration sound and the white light from the screen) :eek:

It seems to be random, but more and more often by now.

I'm new to Android (this is my first smartphone), I've been using my DHD for a month and I am very glad with it, except for this big problem :(

I use Stock HTC ROM (no root yet).

I went to the shop where I had bought it and was told that it seems to be a software problem, so an update shoud be ok.

I already had the 2 OTA updates and tried a hard reset but still have the problem.

Does somebody know how to fix this ? Thanks :)

BTW, I asked HTC by email this morning, waiting for the answer. I'll update you if they can fix the problem.
[Desire HD General] prank1:
Hmm.. my phone doesnt reboot.. it just powers off. But ever since flashing a stock HTC RUU (which removes ALL HACKS, root, S-OFF, ClockworkMod, custom kernal, custom ROM, custom radio, etc etc) it has worked fine. But I also noticed my SIM card was sticking out slightly (approx 1mm) so i pushed it in (and then proceeded to flash Stock ROM).

Try making sure your SIM is all the way in, and try reseating your SIM and battery covers.

I did a test with my phone, exposed the battery to cold for awhile and placed it in my phone, no turn offs so the cold for me isnt a reason.
[Desire HD General] sand1011:
Ok, thanks. I just tried that, and now I just have to hope it works ;-)

Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.

I also had the reboot problem, it might be a diferent problem.

Now i hope it's solved, thanks to you :) I'll update this thread if i have something new.
[Desire HD General] prank1:
Hope it works ;) I haven't had a single turn off ever since I made sure the SIM was all the way in.

Keep us updated, maybe this is a common problem
[Desire HD General] sand1011:
I'm just realising I didn't explain that I only used at first the second part of your advice : cleaning everything, sim and battery, and putting them back, carefully and checking they're in place.

I'm sorry to say that it didn't work :(

I keep in mind the other advice you gave, rooting and using a different ROM.

As I'm not used to it, I think I'll wait for HTC's answer to the email I sent before I try this (in case I have to return it, I don't want to have to unroot the device, I don't know enough about that yet :o ). So if they can't solve the problem, I will try diffent ROMs.

It doesn't seem to be a common problem, but if it is, maybe HTC will publish an OTA update :cool:
[Desire HD General] Wekko306:
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
[Desire HD General] prank1:
Thanks for mentioning this!

Ever since making sure my SIM was inserted all of the way (even if it was out by 1mm) my phone has never turned off, it has even gone the longest without turning off now! Good to know someone can clarify it was indeed the SIM card.

@ sand1011

Sorry to hear your problem was not fixed. It appears your problem is caused by something else, and since you are running a stock HTC Rom I cannot really say it is a software issue.

I suggest you pursue a warranty claim with HTC after you receive your email from them. Please also post HTC's response in this thread as well, I would like to see what they have on the issue. Remember to delete any personal information from the email before you post it here. Thanks
[Desire HD General] sand1011:
Thank you both for your answers.

You're right, I'll return/exchange the phone if HTC has nothing to fix it. (I'm not sure I can have a new one directly because it's been a month since I bought it, it could be too long)

(btw, I'm a bit relieved to see I'm not the only one having this problem)

Sure, I'll let you know what HTC say (I guess if I have no email answer, I'll call them, I think there was a french phone number on the website)
[Desire HD General] ASV25:
I too have had this very annoying issue. I can confirm that it is fixed my pushing the Sim Card all the way in. When the phone is on, try removing the Sim Card and you will notice the phone turns off. I have put a small amount of tape over the Sim to prevent it from moving out.
[Desire HD General] Jenne2880:
I also used a small piece of tape to secure my sim card and it has never shut down since.
[Desire HD General] prank1:
Good to see that most people have resolved this issue by making sure their SIM card is inserted properly.
[Desire HD General] bryant_16:
The sim card has to be inserted all the way in? But I met with some resistance when I'm trying to.push it in. Anyone got any pictures on how far the sim card can be pushed in?

Cos I encountered a reboot when I called someone today.
[Desire HD General] bryant_16:
Anyone has any ideas that when I call out and the phone reboot is due to the sim card not inserting all the way in?
[Desire HD General] danmo1976:
My DHD has also been shutting down randomly recently, especially this morning. I justjust checked the SIM card and it was about 1mm out... Will keep an eye on it this afternoon and the next couple of days...!
[Desire HD General] prank1:
Hi, just make sure you insert the sim as far as it can go, use a decent amount of force and if it doesn't go any further then stop. About less than half should stick out.
[Desire HD General] bryant_16:
Less than half should be exposed right? Yeah, I did that.
[Desire HD General] bryant_16:
How? Is there any reason for the cause for it?
[Desire HD General] prank1:
The sim contacts may be deep within the chassis hence the sim needs to be pushed in as far as it can go. I'm just guessing. Has it worked for you, or are you still getting turnoffs?
[Desire HD General] bryant_16:
How far the sim card should be in the sim card holder?
[Desire HD General] prank1:
^^ This has already been answered ^^
[Desire HD General] crusher88:
I've had my DHD for a week now, and immediately experienced that the phone randomly rebooted. I got myself a new SIM-card, and made sure it was really stuck by putting a little piece of paper. It worked fine for almost the whole week, but now it has gotten much worse. I can hardly get the phone past the HTC boot screen. It is stuck in a constant loop. I have ofcourse tried a factory reset, remove SIM and SD, but it doesn't seem to be related to the SIM anymore. I'm waiting for a response from the customer service for my operator. What to do?

This was really a great phone when it worked!
[Desire HD General] prank1:
Sorry to hear about your problem, (and I know this is an easy mistake to make) but this thread is those that experience TURNING OFF issues (as in when you press the power button, the phone begins a cold boot), NOT rebooting issues.

The Desire HD turns itself off completely when the SIM card is not properly positioned, or the SIM/Battery covers are removed. It doesn't reboot.

Still though, have you tried flashing your correct RUU? By correct, I mean if your device is Orange UK branded then you need the Orange UK RUU, or if it is HTC UK branded then you want HTC WWE RUU, etc

You should also restore Radio S-ON if you have installed it and try to make the phone as close to stock as possible (except for SimLock/Unlock). You should be able to restore your phone to stock 100%, read around the forums a little bit.

Once you have restored your phone completely to stock, and you have made sure that the problem is not with your SIM/Battery covers not being seated correctly, or SIM inserted correctly, and MicroSD is not broken/corrupt, then it is probably a motherboard/power issue and it needs sending to HTC for repair.

I must stress this though, if you send it to HTC for repair please make sure you have the correct stock ROM installed, HBOOT S-ON, Radio S-ON, and Correct CID. Do not worry about SIM Unlock.
[Desire HD General] crusher88:
Thanks for your reply!

I haven't flashed the ROM, so that is not an issue.

Shouldn't the rebooting issue be on your known issues list then, as it seems several people are experiencing this:

http://xdaforums.com/showthread.php?t=821117
[Desire HD General] brokensocialsteve:
I'd like to re open the discussion on this if I may.

I don't think that the SIM card has anything to do with the phone shutting down, instead I think it's due to the battery not being held in place by the battery cover.

I've found that removing the SIM card whilst the phone is on does not make the phone switch off, but presents a menu asking to shut down or reboot.

However, if you open the battery cover, the phone switches straight off as the ridge within the battery cover presses the against the battery and pushes it into the terminals. It seems as though the pressure needs to be quite strong to keep the connection to the terminals as you need to press the battery in with your finger when the cover is off to be able to turn the phone off. If you reduce the pressure, the phone turns off.

I've also been able to replicate this problem by striking the back of the phone quite sharply which I assume moves the battery away from the terminals long enough to switch it off. If you take the cover off, replace it firmly and strike the phone again, the phone doesn't turn off.

I also think this could be related to temperature, as I've noticed that my phone is more susceptible to turning off after I've had it on my car holder in front of the heater outlet. Perhaps the direct heat onto the cover causes it to expand / contract reducing the pressure on the battery?

I've already send my phone back to HTC once (and was without it for 2 weeks) and don't really want to send it again. I'm not certain that this is the problem but it is looking more likely to me.

Has anyone else experienced anything similar? Could some people try the tests I've done above.

At the moment it looks like I'm going to sell my phone on ebay and get a galaxy s.
[Desire HD General] brokensocialsteve:
Bump
[Desire HD General] prank1:
Hi

Thanks for your post.

My phone remains on when I remove the battery cover, so long as the phone is tilted so that the battery is weighed down into the phone. By this I mean, gravity pushing the battery onto the terminals is enough to keep the phone on even when the battery cover is removed. I don't need to apply any pressure anywhere to keep the phone on. It seems like you have a manufacturing defect, I would send it back to HTC. This is absolutely unacceptable for a phone of this price, and I would advise you send it to HTC as many times as you like until you get a phone that operates as it should.

Also, cold causes metal to contract, or become smaller. If you think of it the battery is not made of metal so when the aluminum body becomes smaller the battery (which remains the same size because it isn't metal) is unable to move deeper into the phone to make contact with the terminals (i.e. it becomes more of a tight squeeze for the battery). Your problem is probably the aluminum body being made too small, making it too much of a tight squeeze for the battery. This would explain nearly everything you have told me so far. Again, I highly advise you return it to HTC.

For me, the phone has never turned off ever since making sure the SIM card was fully inserted into it's socket. And my phone used to turn off a few times a day. Its been over a month now with no problems.
[Desire HD General] brokensocialsteve:
Hi,

Thanks for that.

I can confirm that if I take the battery cover off and move the phone a little ( with phone tilted so the battery is weighed down into the phone) the phone turns off. I think I'll have to get back onto HTC. Not looking forward to this saga though.
[Desire HD General] XA-R01:
I think this problem is hardware related. I've bought 3 Desire HD so far (for reselling purpose). The 1st one, T-Mobile version, I sold it and the buyer didn't file a complain. The 2nd one, unbranded version, I use it myself and no reboot problem. The 3rd one, keep rebooting and finally died (unable to turn on, even when the charger was plug in). So I have to ask for RMA to the distributor. Got the replacement and sold it to a buyer. Now the buyer complained his unit keep rebooting.
[Desire HD General] prank1:
Hi, do you know/remember if the phone rebooted or turned itself off?

Because when the SIM card is removed from the phone while it is turned on, it turns itself off after a few seconds. I have never had the phone reboot, only turn off.

However the rebooting problem seems more common, and there are lots of different reasons why the phone reboots.

The majority of cases of the phone turning off completely is linked to the SIM card.
[Desire HD General] xyld:
Rebooting for me too.

I can confirm that I have *exactly* the same experience as brokensocialsteve. I've had mine for just over 2 weeks now, and the problem started a week ago. This is an unmodified stock HTC ROM. I wanted it to actually work before doing anything else ;)

It's harder to replicate the problem if I've had it turned off for a while (hours/days) -- I'm waiting for the store to open again in NZ. But after it has been booted for a while it will suddenly reboot. And once it does that, I can give the sides of the phone a gentle squeeze at any time and it will reboot immediately.

What's more, simply turning the phone off doesn't stop it rebooting -- I've turned it off and it will actually spontaneously boot some time later. Only removing the battery keeps it shut down permanently.

It also occasionally reboots multiple times before even getting past the first bootsplash.

This has got to be a hardware fault. A software fault surely wouldn't cause a reboot so early in the boot sequence.
[Desire HD General] xyld:
Oh, and I've tried reseating the SIM and the battery many times. And a factory reset twice. Even does it without the SIM present. So that's clearly not it :)

I think there may definitely be something in that idea about the battery though -- I've just tried reseating the battery again, and now it has rebooted 6 times without even getting to the HTC bootsplash.

Make that 7... 8... 9... 10.

At least the phone boots fast ;)
[Desire HD General] brokensocialsteve:
I think your problem might be different to mine actually. My phone doesn't reboot, it just switches off completely. I have to manually turn it back on.

Saying that though, it hasn't done it for a while. I may still send it back to HTC though and hopefully get a replacement.

I think there is a different thread on this forum discussing the rebooting problem but nevertheless I'd definitely take yours back to the store and get a replacement handset.
[Desire HD General] xyld:
Thanks. You're right, there is another thread for the reboot problem:

http://xdaforums.com/showthread.php?t=821117

Matches mine, right down to the phones turning back on. I'm a little suspicious whenever there are 8 and counting hardware revisions for the same phone in a short period of time too...
[Desire HD General] bryant_16:
I have the reboot problem buy mine always reboot when I hold onto the home button then switches to another application then it will reboot. Any people encounter the same type of reboot?
[Desire HD General] Dacoco:
Had this issue too today. The SIM Card was not inserted 100% to the end (don't know why this happened).

But to be sure: After the Phone is turning off and you restart it manually - Does it boot in Fastboot mode? Or does it start normally (which takes about 1 Min)?

My phone starts normalls (1 Min.) after turning off.
[Desire HD General] Noonski:
Hmm, looks like something I'm having right now with my regular Desire.
[Desire HD General] brokensocialsteve:
Sent mine back to HTC for a second time with this problem. If it occurs again, hopefully I'll get a new one, otherwise it's going on ebay.
[Desire HD General] brokensocialsteve:
Just had a call from the engineer working on my phone wanting to know what the problem was.

I'm guessing they aren't gonna fix it...

Should have directed them to this thread!
[Desire HD General] Noonski:
In my case it was not a hardware issue.
[Desire HD General] premislausg:
I had problem with it yesterday... :( I don't know if it's the same problem like in this thread, because I couldn't turn on my phone with the POWER button. I had to replace battery... Had anyone situation like this? What can be the reason? Please help me if you can.
[Desire HD General] brokensocialsteve:
No, this thread is to do with phones that turn off (not reboot) on their own.

I'm not sure about your problem.

Anyway, apparently my phone has had a new mainboard fitted. Waiting (impatiently) for it to return from HTC towers...
[Desire HD General] premislausg:
My dhd didn't reboot, it turn off. I couldn't turn it on by pressing power button. I had to replace battery and then I could turn it on.
[Desire HD General] Noonski:
Does it unlock using menu or home button?
[Desire HD General] premislausg:
No. I had to replace battery. Any idea?
[Desire HD General] xyld:
Just made a post in the other thread (the one about reboots) that might be relevant to this. I'm thinking that if it caused my phone to reboot, it might cause other phones to stay powered down, depending on what makes contact.

http://xdaforums.com/showpost.php?p=11084193&postcount=76
[Desire HD General] brokensocialsteve:
Well I've had mine back for a few weeks.

Everything was fine for a bit but It's turned off twice now. Not sure if it might be something to do with the case. Perhaps it has happened when I haven't locked the screen, put the phone in the case / sleeve and pressure has somehow turned it off. I don't know.

I'm going to keep a close eye on the situation and if it continues, ask for a new phone. This is getting beyond a joke now.
[Desire HD General] sidxda:
Same Problem :( However, might've been solved! :D

Helloo XDA members,

I bought a desire HD off ebay, with all original box, accessories and possibly covered in warranty (not too sure about that, but hopefully it is!)

Worked like a charm for a couple of weeks, but then suddenly, since yesterday its been turning off randomly, exactly as described as in the original post.

As soon as I read the possible solutions, I implemented them right away, opening up the sim cover and noticing that the sim was a bit out, was a bit happy about it realising the sim's probably the thing causing the problem..so its nothing too major?

I slid it back in tight, and taped it down

Been a couple of hours, no turn off yet :D

Will keep you all posted

Thank you all heaps! :D
[Desire HD General] babooandroid:
How to tape SIM down :D

Sorry to sound nooobish :D... how to tape down ur sim ?? any pic would be helpful....... vertical tape or horizontal ORIENTATION of tape down :D ??

REGARDS
[Desire HD General] M@jkel:
I have a problem that combines random reboots and random freezes from which I can recover only by removing and fitting back the battery. It seems it's completely random, not connected to any ROM and kernel in particular. But from what I have noticed the phone reboots or freezes most frequently a couple of minutes after installing any battery monitor application (I have battery monitor pro widget). I'm afraid that I will have to send my phone for warranty service :( Correcting the SIM card didn't help. Did that yesterday evening and today at midday my phone froze when just lying on the desk and doing nothing.

@Desire HD & CyanogenMod
[Desire HD General] babooandroid:
sad to hear happening on all the roms u tried :O ?? (i thought it might go away when i switch roms...) Right now what i do is do a manual reset myself after every 8-10 hours :D and the next 8-10 hours go smooth....

Hey do check the first comment by dalanik (are u experiencing this kind of freeze and reset)... might be helpful...

http://xdaforums.com/showthread.php?t=821117&page=10

Good Luck :D