yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] dhafiz:
I just connected the phone to my car's built in Bluetooth system (Audi/MMI interface), and it worked without a hitch. Pulled in recently dialed numbers, phonebook and I could dial/answer calls through it. Took a longer than usual time to pair it - it kept searching initially, but after two attempts, found the car's Bluetooth radio and prompted for security pin, and away it went. So far so good...
[Venue Pro General] fatdragondzc:
I think I got a lemon. There's some little to big problems that make this phone from being great.

Small problems

-Dull to not glowing capacitive touch keys.

-Dead spots on the side of the screen where the curve is.

-Sometimes it would not wake up properly

Big problems

-Freezes when trying to sync with my email accounts.

-And for some odd reason, it hard reset itself.

Again these are the problems I'm dealing with. It could be just an isolated problem. Will update if I run to anymore problems.
[Venue Pro General] notebookgrail:
Thanks. Mine is doing weired. It pairs to my car. If i use my phone to place a call or receive (answer) call, i hear audio thru my car speakers. But, if i use my car's control to place or receive (answer) call, i don't get Audio. Going to call Nissan and follow up with MS as well.

I read in some android forums that Droid X also had similar issues, but resolved after Froyo update.
[Venue Pro General] jessej:
Just received mine today. Haven't noticed any issues with it yet but would be glad to help troubleshoot issues people are having. This would also help me diagnose any issues I may have. Only annoyance is the ultra high color temperature of my device.
[Venue Pro General] ComCypher:
Something I was surprised to notice is that the color depth of the display seems to be 16-bit instead of the expected 32-bit. I did see some compression/banding on some images that I looked at on the device, and by going to this website it appears that the color depth is indeed 16-bit (65,000 colors):

http://www.labtrain.noaa.gov/config/test_color.htm
[Venue Pro General] linj:
Hello!

I'm not sure the DVP has a 32-bit display (or perhaps somewhere in the chain of hardware, the lowest common denominator is 16-bit). Do you have your source for this expectation?

Otherwise, Microsoft notes that 16 to 32-bit (or 24-bit) could all be expected on a WP7 device (unfortunately ): ): http://social.msdn.microsoft.com/Fo...s/thread/7e7f29f8-edd3-4cbd-8782-1071347397a5

I'm still on an HD2; I was hoping that the DVP would be more than 16-bit... it sometimes gets a bit ugly, especially for gray gradients.

Cheers!
[Venue Pro General] notebookgrail:
For those who want to see the display worthiness of dvp in detail - here is a series of tests. Some tests in that sequence may not apply as the screen doesn't meet minimum requirement. This test is used to test professional grade monitors/screens.

Open the below link both in phone and ur pc/mac to compare.

http://www.lagom.nl/lcd-test/
[Venue Pro General] mrancier:
I really wanted to like this phone, as the os seems really polished and I think microsoft is no the right track. I am a long time iPhone user (1G,3G, 3GS) and really wanted to try something with a bit more eye candy and stability than android (wife has a droid with cyanogenmod, which is quite nice).

Here's my list of complaints in order of importance :

Radio will not hold on to a 3G signal. It will start out with 3G, go to no signal, to edge, back to no signal, to 3G. After a while it settles on edge, but the process starts again after 10 minutes. I am in a 4G market (not that it matters, this phone does not support HSPDA+) so I expected the signal here to be a bit more stable. My locations are within strong signal areas. No excuse there. Have 3 other smartphones in the household : Verizon, AT & T (iphone) and Sprint. No problems with any of them.

The camera is absolutely horrible. The auto focus sucks. Cannot take 1 picture that isn't blurry or overexposed. Changed Iso setting manually, white balance, resolution.... nothing. This is by far the worst camera I have ever used on a smartphone EVER. (Camera is same hardware as iphone 4, allegedly, wonder if it's the camera app, rather).

The phone has frozen a couple of times already. No identifiable reason. first day of use. Not good.

The memory issue. No one can seem to figure out what this is about. 256 MB or 512 MB of RAM. weird memory Partitioning ? Does HD7 report the full 512 MB on Device info app ?

Any suggestions ?
[Venue Pro General] ComCypher:
Actually I can't find any official information on this so it may have been a misunderstanding on my part, but I'm just surprised because I don't think I've used a 16-bit display on any device since the 90's :rolleyes:.
[Venue Pro General] notebookgrail:
Default Search

Did anyone notice that the default search engine in IE in WP7 is google :D. (When u hit the search button on the phone while in IE)
[Venue Pro General] efjay:
Also on the HD7, its T-Mobile's idea of a sick joke, they wont support the platform in their stores but they dont mind screwing it up for those of us who want it.
[Venue Pro General] BISDAKinLA:
I don't know if it's only me but I noticed for some reason i can't get 3g inside our house. Its either edge or most of the time GPRS, wtf! My wife gets excellent 3g coverage. I haven't tried from other areas but will let you know.
[Venue Pro General] rsacipher:
My 3 day old VP is locking up on a regular basis. I don't know if it's related to WiFI I'm at my in-laws and my service isn't great so I've been on WiFI a lot. It seems when I am performing a task that needs a extra memory. It seems if I'm on a content rich websites it will lockup and I need to pull the battery.

I'll have to call Dell when I get back home but this is very fustrating.
[Venue Pro General] mrancier:
I've already called dell this morning and a replacement is on its way. Something tells me that the signal issue will not go away, in which case, I will return it. The memory and lockups are bugging me as well. I am quite disappointed. This should have been the killer phone for windows Phone 7. Has anybody verified wether this thing is supposed to to have 512MB or 256MB ?
[Venue Pro General] ft55555:
Has anybody confirmed whether or not the flash on this phone is supposed to get brighter than a Bic lighter?
[Venue Pro General] mrancier:
This is quite true. Terrible Flash, and awful focus. There really doesn't seem to be a whole lot of information. Are there any folks that aren't experiencing signal issues, camera focus problems, flash crappiness, or whose device reports 512MBs ?

Are these devices isolated incidents, or is everyone having the same problems ? Before these things got delivered, there were posts all the time, now there really doesn't seem to be anything, specially under issues.
[Venue Pro General] rsacipher:
Does anyone know what the return policy is on these phones? I'm thinking of just getting the HD7 if my replacent doesn't fix the problem. The fact it only has 255MB has me a little worried about the future of this phone.
[Venue Pro General] notebookgrail:
30 days from date shipped. Also if you get a replacement within 30 days, you are only eligible for replacement going forward and no returns according to one Dell Mobility support person. I am holding for couple of more days to see Dell's response to the issues and then take a call.
[Venue Pro General] bbowman:
I've had my DVP for one week now. Days 1-5 were bliss, I was completely in love with this phone. However my problems began two days ago. Suddenly the touch screen did not respond. it took a few swipes/taps to get any sort of reaction. Soon after that the touch screen failed completely. The phone would boot up and look completely normal but would not respond to any tapping/swiping.

I figured that maybe I installed a buggy app or something like that so a master reset was in order. This phone has no reset button and since I couldn't navigate to Settings to do the reset that way I tried doing the camera button + volume down button + power button hardware reset method. Doing this brought up the "connect device to your PC" graphic and when I did that I saw an error in Zune stating that the phone was not able to be restored. :(

I just called Dell and their support rep was not able to find my DVP's service tag in their system and in order for them to provide tech support they need to have me register the phone. I tried registering online but it wouldn't go through because it said the service tag was invalid. The support rep was going to try and manually register it for me and said I'd get a call back within a couple hours but I'm not expecting that to happen.

Does anyone know of any other way to do a master reset?
[Venue Pro General] Arcarsenal:
@DellCares just tweeted this:

"@300mhz @tikurahul @notebookgrail @matthardwick_ Where are you seeing 256MB of RAM? Thanks, AB"

Time to open the flood gates with all of our RAM screenshots or whatever.
[Venue Pro General] BISDAKinLA:
I'm having the signal issues as well. It's always changing from 3g to E sometimes to G then no signal and it's killing my battery. I don't know if i have to exchange my phone :(
[Venue Pro General] mrancier:
I guess the question is, are there any folks out there that AREN'T experiencing this issue ? Is there any evidence to suggest that our units are the exception ?
[Venue Pro General] mrancier:
It appears that some folks have narrowed the freezing issues down to WiFi. Most of the freezes seem to happen while on Wifi and downloading large Apps from the marketplace.

Relevant link :

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19358469.aspx?PageIndex=2

This is interesting as this is one of the issues that delayed shipments. Perhaps the fix for WiFi secure connections has made the rest of the system unstable ?

I have not tested this theory, but it seems to be picking up speed. All of my freezes happened while at home on my WPA2 WiFi.
[Venue Pro General] notebookgrail:
I don't think there is anyone without this issue. All units have the problem (mine including). Having said that, i am yet to see a call drop due to this.
[Venue Pro General] mrancier:
Radio issue perhaps ? Do you think this will get licked any time soon ? The support guys happily processed a replacement for me, in record time. Almost no questions asked. Guess that means I will be in the same spot with the new phone. My problem is that it drops data, which is much more important to me. did you drop data ?
[Venue Pro General] jfellows:
How does the replacement process work?

Do you they send you out a new phone first or do they wait for you to send yours back?
[Venue Pro General] mrancier:
They sent me a fedex label via e-mail, and she said the phone will arrive in 2 to 3 business days. she told me to take out my sd card ( yeah, right), my back cover and my SIM card, and just send back the phone once I get the replacement.
[Venue Pro General] jfellows:
Awesome-- sounds pretty painless. Was that through a Dell Mobility rep?
[Venue Pro General] mrancier:
Yep. 1-800-308-3355.
[Venue Pro General] teels4feels:
I would wait first to see what they say regarding these issues. If it's true that you're only available to exchange and NOT return your replacement unit, then you are SOL if you are fed up with the DVP and want a different phone.
[Venue Pro General] ft55555:
Why do you keep the back cover?
[Venue Pro General] notebookgrail:
Guys, just be cautious when doing a replacement. Ask them if you can return after the replacement is done, cause - i was said otherwise when discussing it.
[Venue Pro General] mrancier:
While I do understand that someone must have been told this, I don't think that Dell can do that. They would open themselves to some major legal challenges if they sold a product and never told customers they would not be*able to return it. Also, there is no mention of such policy in the sales agreement, or the returns FAQs. I am not sure why they would tell that person such a thing, but I would sue if I were them. Dell would be in very shaky legal ground. Also, I have a device that is malfunctioning, through no fault of mine. Why would I, in good conscience, keep a broken product, just because there might be a possibility that I won't get my money back ? What would be the point of keeping a 500 dollar paperweight, while I pay t-mobile for services I cannot use to my satisfaction ? The way I see it, If Dell screws me, I will get my money back one way or another. Cannot let these companies get away with releasing crap and just sit and take it.
[Venue Pro General] efjay:
Until Dell officially comments and provides a fix its a lottery whether a replacement device will have the same problem or not, no guarantee the issue is fixed at the moment.
[Venue Pro General] mrancier:
Absolutely true, however, if they have no "documented" cases, they can claim that this is not a real issue, or that it only affects a very small number of users, or that it is, in fact, user error. Unless we call and get cases going, and get replacements sent, they can claim the issue doesn't exist. Sitting on it will not help. Remember, this is not Dell's core business.
[Venue Pro General] mrancier:
No idea. Forgot to mention, she also said to keep the battery.
[Venue Pro General] efjay:
I did not say to sit on it, I have already contacted Dell and posted in their thread in their forums so the issue has been brought to their attention. I would rather get a replacement device that is fixed than get another faulty one and have to exchange that again.
[Venue Pro General] mrancier:
I think you are absolutely right in your thought process. However, just like the shipping delay issue, the more people raise a stink, the more it cost Dell, the quicker they will want to address it. Forum posts are a good way of raising awareness, but trouble tickets, returns, and exchanges are a good way of hitting them where it hurts, and forcing them to address issues more promptly.

I'm afraid that nobody will get a non-defective unit. I am inclined to think these issues will be address via a firmware update. In the meantime, there is no point in holding on to a defective device (IMHO). The more we hold on to them, the bigger the chance they can wait out the 30 days and then we will REALLY be stuck with defective hardware. If we call and open trouble tickets and replacements, at least (like what happened with the first batch) they will be inclined to extend our initial 30 day return period, until they find a suitable solution. At least, this is my opinion, and nothing more.
[Venue Pro General] jessej:
I had to do a replacement for my HD7 and you are to keep all of the extras that come with the original phone. Only the actual phone unit is shipped out to you. Hopefully I don't have to do the same with my Venue Pro which has been locking up over wfi connections.
[Venue Pro General] jfellows:
Just saw this tweet on Twitter.

Unsure of the accuracy but it's something to look out for:

"@tikurahul: For Folks waiting to hear about #DellVenuePro - @DellCares confirmed 512 MB of RAM. They are working on a blog post with updates. Hold on."
[Venue Pro General] mrancier:
FYI

Just checking on my replacement. Called Dell and was told it is still in production. To call next monday to find out when it might be shipped. Asked about he signal issue, Dell rep. said "We have no issues on file, as far as we know, the Dell Venue is a great piece of hardware". At that point I decided to return it. This is where it gets interesting : The agent asked me if the previous agent that had processed my replacement had told me they could not process return a return after a replacement. I said that I was never told that and, furthermore, I have yet to receive a replacement. She put me on hold. When she came back, she went ahead and did the return. Gave me a new fedex label to send it back. I guess I git lucky, although, I was ready for a fight, if necessary. The point is that the rumors are true : YOU CANNOT RETURN THE VENUE AFTER YOU ARE ISSUED A REPLACEMENT. It is somewhat of a stealth policy, as they are only telling this to folks that call in for a return after a RPL. Nowhere do they have this in their official docs or customer agreements. BEWARE.
[Venue Pro General] Arcarsenal:
from the @DellCares Twitter:

"@300mhz We have folks looking into the RAM question. Hoping to hear something by tomorrow 12-30-10. Thx AB"

Don't know why it takes days to confirm or deny RAM amounts.
[Venue Pro General] efjay:
Asked this question to the dellcares twitter account, they say you can get a refund on a replacement if returned within 21 days of shipping.

Edit: and just to add the dellcares account says the refund period is 21 days from original invoice.
[Venue Pro General] mrancier:
Thank you for getting clarification on that. I hope they make sure their agents know this is the case.

I am not planning to buy a phone from Dell until they get their act together. I understand that they are entering a new market segment and that WP7 is a new platform, but they have bungled the launch of ALL their smartphones. Streak (outdated), Aero (Turd) and Venue Pro (huge disappointment, delays, problems possibly due to software and firmware), they just could not get one hit. If they keep this up, they will be leaving the mobile market in 6 months time. I will say, for the most part, the Dell Mobility Customer service team (not the order support team, they suck) has been very courteous, professional and mostly effective. They got that part right. Their engineering team, though, not so much. I still look at the Venue Pro longingly, thinking of what could have been a real contender. So sad. I've ordered my Nexus S and it should be here tomorrow or Friday. Thank you all for tolerating my rants, and helping me understand the ins and outs of this platform. It was a pleasure talking to you all. Good luck.
[Venue Pro General] domineus:
to be blunt I am about ready to give up on the dell venue pro for a lot of reasons

1. camera sucks

2. I had a unit with the left side of the slider being raised

3. wifi issues

4. some connectivity issues

5. Lower RAM

I called for an insurance replacement last week, no details have been sent to me. I called to check on it yesterday (no results)

I am about ready to give this phone up and get an HD7. It is a downgrade in every sense of the word but at least it is working...up to 512 mb ram, and some of the homebrew programs work on it

it must be a sign my xt2 is going to the factory as well
[Venue Pro General] hyper_intel:
My Adventures with Dell & The Venue Pro

First of all I placed an order for the Dell Venue Pro 16GB with new T-Mobile service on the afternoon of Dec 1st.

After many delays and an unknown manufacturing problem, I get the phone on Dec 23rd. Come to find out, these bastards shipped me a 8GB. I immediately call customer service in the US and they send me another one on the 27th.

I get the phone on the 27th and its cool. I go to activate it and Dell is telling me to call T-Mobile and give them my social. I call T-Mobile, they have no record of me in the system anywhere. I then call Dell back the guy claims that he just activated it and it will take 24hrs. Well Tuesday it should've been activated and it wasn't.

While using it on Wifi and throughout the day just getting acclimated, I noticed it froze on me 5 times. I am awaiting an emailed shipping label to get this POS out of my hands!!!

So now Im back to square one, my first mind - waiting to see what drops at CES before I upgrade from a Nokia N85.
[Venue Pro General] bbowman:
trying to figure out your avatar, is that the Minor Threat guy but instead of a beer bottle it's vegetable oil? i like it!
[Venue Pro General] SonicFlare:
I would say, that Dell is getting a rough entering into mobile market, not to say a disaster launch. But looking at the phone, I would say, they have a huge potential.

I'd say, if Dell is entering mobile market for the long term, they will get things right (like support for laptops).

What we can do now? Well... nag and complain :D
[Venue Pro General] cdgoin:
For those questioning the amount of RAM in the phone. I am not sure I would trust a app to read the info.. that may or may not be reading the hardware correctly.

Why not just put in the Diagnostic code..?

##634#

It Reports :

DISK SPACE

578146472 / 8159494144

Which converts to:

551.3 MB (Out of 512MB) / 7.59 GB (Out of a 8GB card)

This is could be "Free space" and if you add the two together and account for the apps and little music I have on the phone.. you get about 8.5 GB.

It would also explain without the SDCard it reads in the 400 or so range..

Note it reports TWO figures.. but doesnt say what the two are.. and reports them in Bytes. Remember this "app" is for the manufacturer so they don't need to be clear as customers aren't supposed to find it.

Remember that MS said they were doing with the SD card and onboard memory was merging them together. Which would explain the 551MB reporting if its only supposed to have 512.

Commonsense would dictate that the first number (which is close to over 512) is RAM and the second (Which is close to 8GB) is the card or storage memory.

So I think its the way the OS is reporting is all.. and wouldnt get my panties in a bunch over it.. 256 or 512 the OS runs buttery smooth as do the gaming apps like "asassins creed" which I would think would take a lot of ram.

In anycase, it really comes down to everyone getting all out of shape about information thats coming from an app that may or may not be reading the hardware appropriately.

I would trust the numbers coming off the phones diagnostic program before I trusted an App that may or may not be reading the phones hardware properly.

Just saying..
[Venue Pro General] cdgoin:
This isnt true.. many of use are reporting speeds in excess of 32.5 mbps..

http://xdaforums.com/showthread.php?t=892056&page=2

I have tried in a number of places around my house, and the T-mobile store and both are far enough away from each other that I am definately on another tower.

So it would seem it can get HSPDA+ speeds... IF your in an area with the HSPDA+ upgrade.
[Venue Pro General] zigg:
Have to agree with almost every issue represented here. I've had my DVP 16GB since 12/23/10 and its locked up several times and will even not turn on some occassions. Due to the curved headphone jack I also cannot plug into my car's aux input :(

Going to make a call for a replacement and hopes that helps with the freezes... then hope the update (that is allegedly coming) helps with the other stuff. As for the headphone jack... looks like no hope.
[Venue Pro General] quinstar:
Where did you read there would be an update?
[Venue Pro General] rsacipher:
I am having issues with my DVP connecting and staying connected to my Audi's MMI when I've never had an issue with any other phone.
[Venue Pro General] zigg:
I'm talking about the update from Microsoft that is rumored to becoming soon (allegedly there is one in Jan. & Feb, then Mango in the fall). The first update is rumored to be released this week (cut & paste and other "FIXES"). So after that if I still have issues, back it goes.