[Touch HD General] tsalta:
Hello guys.. i decide to open this Thread we to discusse something very important for us.. and not only for the Blackstone Users for all Users of HTC and why not the other Brands too.

So here is what i wana share what heppand and what im planing to do.

I bought my Blackstone befor 23 Mounths.. when was a really the Latest Lates Model and i payd around 650 Euros ot have it.. what i recive is

2 Years International Warranty + Warranty from the Shop here from where i Bought it .. its again 2 Years..

So i never drop my device or damage it and all the time my device was with full body protectors from Shield Skins..

Befor 2 days.. i make a call.. put the device on sleep and after 20 30 minutes when i wake up the device i realise that the Display do not React on any Touch.. the device fully working.. so what i do is.. few Soft Resets.. not helping.. Hard Reset... Not Helping.. then Flash a Brand new ROM not helping.. then revert back to Stock SPL and Stock ROM again the same..

I cannot even calibrate the device and im sure that i have problem with the Digitizer because everything other work and the whole device is fine.. so

I make it totally stock and i have ONE MOUNTH LEFT warranty so do im a Lucky? I dont know yet.

Today i Bring it to the SHOP from where i bought it for Repair because the device is still in warranty and my device do not have a single Scratch on it its like a Brand NEW.

The peoples from the shop take it.. and they told me will call me when they know something to let me know what will heppand with the device.. on the same time the person from the shop told me that they have cases befor when have problem with the display or digitizer the owner of the device must to PAY the repair services WOW.. so im not an IDIOT i know very very well what is Hardware.

And if you do a Mechanic Damage .. like to Break your Display, Camera or anything.. its Your Faut but if the Display JUST STOP TO WORK without reason is not your faut and this is Hardware problem.. so when the device is still in warranty they NEED TO FULLY REPAIR IT because they can see and chek this very well that the problem is not from droping or damage the phone in any kind.. i just think that its normal after 23 mounths of usage every day the digitizer just to stop work.. its not something Unreal.

So Im asking myself.. If they pretend that the Display and the Digitizer are not in the Warranty and they can say the Processor also so what warranty we have? WE DO NOT HAVE ANY WARANTY because all Pocket PCs the most expensive parts are the DISPLAYS and the Processors also not only most expensive but and most important for the device.

What other can be broken in this Phone then?! the back PLastic Panel?! what warranty WE HAVE?

I think that the Warranty INCLUDE the WHOLE HARDWARE this mean the hardware buttons the Displays, Digitizer Processor and all other components that are in the PHONE.

So if you broke the plastic of your for example Volume Key is your fault But if the Button is broken from inside its Hardware problem.

What you think about ths?!?!

Now im waiting after few days they to call me and i think if they don`t want to repair it to write directly to HTC and also to ASK for my Rights like a Costumer...if needed i will judge the SHOP who sold me the device with 2 years warranty and do not want to repair it.

What you think.. do you feel that you have warranty OR not?

Do you feel Save and confortable when you PAYD 600 700 Euros for HTC device and after few days have a problem that you will recive FAST support and repair service?

Till now i never think about this but now when heppand and i saw it.. IM feeling like im lied.

Thanks.

P.S I can repair the device Myself YEs of course and i can change the whole Display Digitizer and almost everything BUT WHY to do this and to PAY when we have a 2 Years Warranty do we?