[Optimus 7 General] kapanak:
I have been using a LG Optimus 7 phone from Telus for the past week, and since day one I felt that the back and the search button were a bit loose. There is basically a extra noise other than the clicking, kind of like a piece of plastic chipping, that comes out if I do not press the key right on the chrome-embedded symbol. The same is true of the search button, but to a lesser extent. Basically, the button presses were not "consistent".

I thought this was normal, until I visited the Telus store I bought it from. I tried the demo unit, and it felt normal, no extra clicky feeling. I asked the rep, and he brought a live unit from the back, and the same story, it was normal, and not like mine. So I am taking my handset back and replacing it with a new one tomorrow.

Anyone else experienced the same? If so, I recommend you do not compromise, and take it for replacement or "repair", as it can get annoying, given the sheer number of times the back button is used.

EDIT: I have replaced the unit, and the new one feels a lot better than the last one. I finally understand what some review sites were talking about, when they spoke of the very neat clicking of the tactile buttons.

However, I hate Telus, and their ****ty customer service. I was assured that the unit given to me was a new one. I was too concerened with checking the functionality of the keys, that I did not bother to look at the software. Basically, the handset given to me was a demo unit that was brought from the back to be shown to potential customers, or so I presume, since there was a live account already signed up on the phone, and obviously, I did not get the welcome screen upon first boot. Another anomaly I should have noticed in the store was the fact that the battery was already in the phone, and there was a lot of greasy fingerprints both on the screen, and on the back cover (inside and out). Now I am pissed, and taking the unit back for some "discussion" with the sales rep and the store manager. This was absolutely unacceptable. I bought the phone out of contract as well, so I will not be making compromises simply becuase of the amount that I paid for this phone.

PS: There were two tiny scratches on the back of the phone as well, as if the metal came was dragged on a table or something. Seriously, WTF TELUS!

EDIT 2: So, I exchanged this second handset as well. I really want to love this handset, but Telus and LG are making it extremely difficult. The store rep, obviously frustrated with my second product exchange, made it clear that "this is where we draw the line" on the exchanges. He brought FIVE brand new devices that had just arrived. I tried every single one, and EVERY SINGLE ONE made a different noise when clicking the buttons, some were loose and wobbly, others extremely quiet, but hard to press. Talk about consistency! I finally chose the most solid one that I found to be working well. Yet, after one day's use, the START BUTTON now is quite loose and wobbly. I think I will go back, or just hit up LG on possible solutions.

I wish there were tear-downs of this phone out there, so I could have possibly fixed it myself. I just don't want to be adventurous with the dis-assembly process.

Also, an issue that ALL the phones had was that the LED backlight has a problem at the bottom of the screen. To see this for yourself, put backlight brightness on low, and bring up white or grey screens. It is too obvious to miss...