yashsingh1/xdaforums huggingface dataset:
[Desire HD General] freecom2:
I've had hub disabled for a while, so probably not related to that. I can barely believe this, woke up this morning and - you guessed it - messages all gone. Third time in less than 24 hours. Might fire off a complaint email but their customer service aren't always the sharpest tools in the toolbox...

EDIT: fired off an email to them. Worth a shot, and at least it puts the issue on their radar - anyone who hasn't done so already, please do.
[Desire HD General] Grrrrace:
I have not had this happen to me too. May I know how many messages in it before or how much data your Messages app has used? or what app you installed ?
[Desire HD General] irishbogman:
Happened to me also, all messages vanished, phone not rooted, what a pain, hope this can be sorted in the near future
[Desire HD General] anheuer:
anyone notified htc about this?

or do they read the forums?
[Desire HD General] ubje:
since i have my DHD i already had 2 time that i woke up and my messages were gone.

Edit: Just send a mail to HTC lets wait for their reply.
[Desire HD General] freecom2:
Generally, just useless rubbish from the customer service. HTC, if you are reading this, you REALLY need to fix up.

I've got no SMS apps (aside from Backup & Restore, thank god that's there really). There's nothing coming via email, and since I have no email accounts set up on this phone the advice makes no difference at all. The other recommended course of action given was a hard reset, which I'm not eager to do seeing as this loss of messages thing seems to be a long running issue which is not resolved by any resets - rather, it's just a fault in some software.
[Desire HD General] michi491:
Happened to me today for the first time ! can't believe that kind of thing could ever happen...

Sent a mail to htc
[Desire HD General] s0litaire:
Just a thought but has anyone tried looking at the SQLite database on the phone and see if the messages are still in there?

that is if the database file is accessable...

use adb to get root shell and run the following to copy the sms database to the root of your SD card:

c:/android_adb/adb shell
su
cp /data/data/com.android.providers/telephony/databases/mmssms.db /sdcard/mmssms.db

You can then use a sqlite browser to look through the database to see if the text of any sms/mms's are there.

Try this SQLite browser:

http://sourceforge.net/projects/sqlitebrowser/files/sqlitebrowser/2.0 beta1/
[Desire HD General] spadival:
I dont get the messages or people option when I log into htcsense.com. I get only the phone finder page. So is HTC fixing up the site?
[Desire HD General] abrasive:
This happened to me too today, all of my messages are on HTC Sense though. But they're not getting back when I sync anyway :(

EDIT:

Just got an SMS and now everything's gone from HTC Sense too.
[Desire HD General] braby:
Happened to me again on the same day as abrasive, luckily I have SMS Backup & Restore set to backup every night now.
[Desire HD General] A|ex:
I had this problem and no they are not present in the SQL database.

I had to go to Messages > Menu > Settings

Tick Auto delete messagesafter x, Exit. totally shut the phone down (remove battery), then when it loads back up i then untick auto delete. Then totally shut it down again and let it boot and it works fine no more auto delete.

It kept doing it ever when i ticked and unticked the auto delete without shutting down, the shutting down seems to have killed whatever process that had not updated?
[Desire HD General] freecom2:
Was all going good for a whole week (!), and woke up this morning to my 4th full deletion of my whole inbox. SMS Backup & Restore is working overtime these days!

So disappointed, not just with the fact that this issue exists but the fact that HTC seems to skirt and dodge it, when clearly it seems to be a problem with many many users.
[Desire HD General] jords12:
Do you have HTC Sense syncing enabled?
[Desire HD General] Micr0mega:
I've also had this happen to me about a week back. I restored about 2500 messages from my old Touch HD with SMS Backup & Restore. Worked fine, besides there being two different threads for each contact, one with send and one with received messages.

When all messages were still there, I received a SMS, so I tapped messaging, then it crashed and I had to forced close it. Tapped messaging a few more times, but it kept on crashing, so I rebooted, and *poof* all messages were gone!

I do have HTC Sense sync enabled, but Hub is disabled. On the HTCSense.com website, I seem to be unable to find anything related to SMS backup, it only shows the ring phone, location, lock and forward options on one page. Maybe this has to do with me not syncing to HTC Hub?

I haven't restored my old messages since, as they are not that important, but this still is a disturbing issue...
[Desire HD General] Eddie1506:
This is clearly HTCSense.com fault.

So why don't you people remove HTC Sense sync account from your phones and be done with it?
[Desire HD General] anirudhchokhani:
disappearing text messages

Hi all,

had the same happen to me today. woke up to a message but couldn't be bothered reading it at that time. Got to work and checked the message but all of them had disappeared :eek:. Tried to launch the msg app once again (stock) and it crashed.

Rebooted the phone, but still cannot see any messages.:mad: Although at the moment they are all visible on HTC Sense.

Trying to do some research and going to email HTC about it too. Going to download a backup/restore app now

Regards,

Ani
[Desire HD General] henfeb:
Any of u tried disabling the HTC Sense sync? does it still auto delete ?
[Desire HD General] freecom2:
Sadly, I really want the remote lock/erase function available at my disposal if necessary - even if it does mean this.
[Desire HD General] Shock88:
Same thing happened to me today, my message app force closed after receiving a sms and wouldn't open again, I restarted my device and all messages were wiped.

I have them all back though, I just deleted the HTCSense account from the device, switched the handset off, removed the battery and sim, put everything back together and restarted the device.

I then re-added the HTCSense Account to the device, after about an hour or 2 all the messages had synced back to my device from HTCSense.

Hope this helps others with the issue.
[Desire HD General] honeycured:
same thing happened to me as well. got an sms then the messaging application force closed. well i thought it was because ive got around 4000++ sms that i restored thru SMS backup. i wiped my device and restored my sms. then lo and behold! my SMSs doubled and got duplicates! had to backup via SMS Manager, wipe the phone again, and restore with the same application (which deletes duplicates automatically). for now, i do daily backups of my SMS. i hope though, that this won't happen again.
[Desire HD General] Jenne2880:
I had this happen to me once. I stopped using a taskkiller en the problem never returned. I'm using htc sense syncing and everything works fine.
[Desire HD General] henfeb:
I think this only happens because of HTC Sense right? I would suggest not to use HTC Sense until it is stable. I did not create HTC Sense account having read alot of issues with the HTC Sync. Just install 3rd party backup programs for sms & sync contacts with google. Good enough.
[Desire HD General] Shock88:
Its not just htc devices this happens to, so I don't think its sense related, many people with the droid 2 and other android handsets get the problem too, seems to be an android problem, same goes for the same sms being sent 3 times at once.
[Desire HD General] bryant_16:
Hey guys, I don't have any htc sense account set up and my sms got wiped out too after having some forces closes with handcent sms. After that, I went back to check the messages, all my sms have been wiped out. I think it is a Android related problem.

Any ideas guys?
[Desire HD General] freecom2:
Thought I'd managed to put this issue to rest - can't believe I'm blowing the dust off this thread again! Update: I had reset my phone, ensured HTC Sync stayed far far away and restored all my messages, and all was well in the world.

Now, Stats Free just force closed (usually sits quietly in the background quietly ensuring I don't max my data limits) and all my messages are gone. Wow.
[Desire HD General] momboj:
Few days ago I lost all my sms too. First, I didn't got notification in status bar for recivied sms. After that all messages are gone...
[Desire HD General] empty521:
I have lost all my sms too.. no backup at the time but who cares!! Seems funny that such a trivial function for a mobile can have such a stupid bug
[Desire HD General] bryant_16:
Erm.. what did you do before the sms got wiped out?
[Desire HD General] shopland:
Hey, my first post here. All my SMS messages were wiped out on 22 Dec. It was BEFORE I checked for and applied the recent system update.

Since the update, I also get the SMS notification bug for ALL messages, but I guess that's for another thread.

I can't recall what I was doing, thought I did something stupid, but now I see it's for other people too. Very annoying for a 600 EUR phone.

I am running the stock system software, and has applied all updates.
[Desire HD General] freecom2:
Make sure you have regular backups - there's no excuse when programs like SMS Backup & Restore are free, easy to set-up and trivial to get. Schedule a backup every night and maximum you'll lose only a few texts.
[Desire HD General] hamxa:
All text messages disappeared twice since I bought the phone. Issue still present after recent update.
[Desire HD General] Burning_aces:
Using leeroids rom v1.3 which has the ota update. Had the phone for about 2 months, first time its happened was just now
[Desire HD General] md23128:
The same happened to me yesterday - all sms gone for good... it is incredibly annoying, that such expensive phone can loose such important data so easily... but to be honest it seems to be android issue. I have stock Rom, no HTC sense account, no handcent application. It maybe important that I am not getting new sms notifications in the status bar...
[Desire HD General] freecom2:
Latest complete deletion of all my SMSs! :(

This time, I was reading a text, went away, phone locked itself, then unlocked it only to find messaging process had force closed, and all messages were gone once more!

I haven't updated to the latest system update because that also has a messaging bug (wahey), maybe that might be worth a shot? I've got no other programs dealing with messages, so that can't be the problem, and still no HTC Sense account syncing - the only program that does anything is Stats Free and that just counts when I send and receive a text.

EDIT: hmm, might clear stats free and see if anything changes...
[Desire HD General] bryant_16:
Have you tried factory reset?
[Desire HD General] md23128:
I suppose it is a common android bug:

hXXp://code.google.com/p/android/issues/detail?id=5669
[Desire HD General] letom:
Just happened to me, i'm so annoyed. I had a backup from just after christmass 'luckily' I guess, but it's making me not trust anything, im thinking maybe the people i sent messages to today didnt get any of them.
[Desire HD General] audiobookman:
ive had it too a few times now, after reading this thread i looked on the htc hub and there were all my messages,

ive also noticed i wasnt getting any notification on new emails / face book / google talk and txts (audible that is).

so ive reset my htc hub account and now im getting the notifications though but it wont restore my old txts.

the other thing i noticed before the re apply was my card, it lost my picture for some reason.

htc hub is very very buggy atm - i had a good months use out of it and transferred all my old msgs from my old milestone before it dumped my txts.

im upset to say the least as it had a txt msg on there i had saved to sim card and kept from 1995, it was the last txt msg i recieved from an girlfriend that passed away only mins later, i had also kept every txt me and the wife had exchanged from 1999 with the aid of computers. i though android would be perfect to keep them archived, if only i saw the back up to gmail a week ago :(

hopefully i will be able to find a backup but not of the last month.
[Desire HD General] kujoswrath:
Audiobookman, have you tried removing your htcsense account from your phone and adding it back again? When this happened to me that's what I did and after about a day a lot (not all) of my texts filtered back through to my DHD :)
[Desire HD General] LinoX:
Same here.

yesterday I lost all my sms messages (sent and received).
[Desire HD General] darken_rahl:
Happend to me too, extremely annoying. All of a sudden my inbox was empty, only the messages on my SIM where still there. They also dissapeared from my htc account. I deleted my htc account (too buggy annyway) and installed backup software.
[Desire HD General] nemo136:
Happened to me during the last 24 hours.

I'm running cyanogen 6.1.3, not stock... Luckily, sms backup and restore had a save from a week ago...
[Desire HD General] EdwardMillen:
ARGH! It's just happened to me, on a HTC Desire Z.

I don't think it is being caused by HTC Sense itself, as I've just found a Google bug thingy about it dating back to waaay before they came up with HTCSense.com.

However, it does show that HTCSense.com is completely and utterly stupidly useless for backing up stuff, which I thought was supposed to be one of the main points of it, similar to the Microsoft My Phone thingy I was using on my old phone... but obviously not :(

I wasn't doing anything on my phone at the time, and I didn't get any force closes at all - I just looked at my phone because I vaguely remembered hearing a text message coming in at some point in the previous half an hour (while I was busy working on my laptop), and thought it was strange because there wasn't any sign of a new message in the notification bar. So I opened messages and it was just blank, which I thought at first was just the phone going a bit funny and not loading up the messaging app properly (my old Windows Mobile phone used to do stuff like that all the time, but this is the first time I've had any trouble with this one). So I restarted the phone thinking they would all show up, but nope. Then tried sending a message to myself, and to my horror found that it did show up... all on its own. So then I had a quick look on HTCSense.com, saw they were all still there, and went off to google the issue and find out what was going on.

After finding that it was an Android issue with no resolution, and they were really all gone, I went back to HTCSense.com to see if I could find some way to restore them. And just after I clicked the messages tab, they literally disappeared right in front of my eyes, until it said I had no messages on there either. Now I've found this thread, but it's too late to restore them by deleting the HTC Sense account and redoing it (I've just tried it) :(

I mean it's bad enough that Android has a bug like this which hasn't been fixed in the first place, but then HTC go to all the trouble of making a service to back stuff up onto their servers, then go and make it immediately and completely delete everything on their end too if it gets deleted off the phone. No archive or anything like on Microsoft My Phone. How stupid is that?!

I would have been using something else to back up my messages if I'd known this bug existed, or that HTCSense.com would be so useless in the event of anything happening to my stuff. I've been absolutely loving this phone up to now, absolutely no problems with it, unlike my old Touch Pro 2 on Windows Mobile which used to freeze and crash all over the place, especially when trying to read/reply to texts. It never lost any of them though... and even if it had, they would always have still been available on Microsoft My Phone, even if in the archive of deleted stuff. So I just didn't think it would be necessary at all on my lovely new Android phone :(
[Desire HD General] sengork:
Yep SMS and SD card failure have been the causes of losing trust in my DHD.
[Desire HD General] bryant_16:
Hey guys,

All my sms messages just got wiped out again! I didn't do anything at all, I woke up this morning and realized that all my messages were gone. What's the problem with this?!

Is there any program I can use to backup my sms messages?
[Desire HD General] audiobookman:
yep there are a few, im personally now using sms backup+ which is completley free from the market, ive also set mine to autoback when a msg is recieved.

the beauty is that it goes to your gmail account so you can view them on there as well.

i lost all of mine - done the reset (removed htc sense and rebooted), after about 4 hrs my missing msgs started to filter back to my phone, it took about 2 days before they all returned though.
[Desire HD General] bryant_16:
Erm.. what do you mean by remove htc sense? I didn't set up any htc sense account in the first place eh. I'm using handcent by the way, is it some function or feature that will remove all messages once a limit is hit?
[Desire HD General] erezak:
Strange. This has never happened to me. Even more, HTCSense account restores my messages whenever I wipe the phone in order to install a ROM.
[Desire HD General] Neuman.Tim:
This is happening to a few of the guys in the fascinate forums too

SCH-I500 Kaoscinate FROYO/Cyanogemod 6
[Desire HD General] bigdish:
Yesterday lost all my messages - first time it has happened to me since I got the phone end of October last year.

I opened the message widget to send a text and it just froze. Reset and all sms gone.

Logged into HTC Sense.com and messages were empty there as well.

Thankfully I had SMS backup and restore installed from reading this thread.

Advise all to do same.

r

Andrew
[Desire HD General] A-Dingo:
I´m using backup+ as well and it works like a charme!

unfortunately it wasn´t able to restore my lost sms. backup+ recognizes that there are still old sms on my phone. looks for me, that there is still a rest of (corrupted?) files left.

But you said that your disconnected your DHD from HTCsense and rebooted your phone. No hard reset? And than you re-connected your phone to htcsense and htcsense started to restore your (lost) sms????

May be thats the clue? To disconnect and reboot?

Usually htcsense restores ur sms after a hardrset atomaticly...

If the option of disconnect from htcsense won´t work, I got another idea:

Does anybody knows where the sms database is located? So the easiest way would be to delete the sms database on the DHD and htcsense will restore them than automatcly... Or am i wrong?
[Desire HD General] Martin5000:
I noticed yesterday that all my messages (sms+mms) had disappeared - probably during the weekend :-( I do not remember if the messaging app has had any FCs. This sucks a**... and since I hadn't done any backups at all for the last three weeks, I probably suck a little too :-(
[Desire HD General] crilin80:
Happened to me too, 4 days ago!

Fortunately I use SMS Backup+ too and I was able to restore everything... Really annoying bug however.

I have 1.32.405.6 installed, stock rom.
[Desire HD General] bryant_16:
Same here man. May I know, what messaging application are you guys using?
[Desire HD General] erezak:
Try moving over to 1.72
[Desire HD General] A-Dingo:
Has no influence... Problem still exists there too.

@bryant_16: The stock sense sms app!
[Desire HD General] bryant_16:
I see. That's bad, looks like a common Android problem because I'm using Handcent SMS and it is affecting to me too.

Sigh..
[Desire HD General] A-Dingo:
:( Too bad... Always thought its a DHD-Sense-Problem....

What Devices are also effected??

Was this reported to Google?
[Desire HD General] sengork:
http://code.google.com/p/android/issues/detail?id=5669

Issue with all Android phones, been open for over a year now, medium priority and unresolved. Seems Google don't care about people losing SMS data which is ironic given that Android exists mainly to gather more 'data' for Google's core business - advertising.

I guess this means SMS data has no value for them right now...
[Desire HD General] A-Dingo:
Looks indeed as Google isn´t interested in sms... Not long ago there was press report about android phones sending sms unintendently. Priority: Medium... :mad:
[Desire HD General] ace9988:
happened to me aswell...it was before i rooted and s-off
[Desire HD General] A-Dingo:
But I think there are some rooted devices which have the sms disapearing problem as well... or am I wrong?
[Desire HD General] LinoX:
Mine is rooted and it had the same problem (while rooted)

Being root or not doesn't matter..
[Desire HD General] A-Dingo:
There is a new thread regarding this topic with a interesting information in post 6: http://xdaforums.com/showpost.php?p=10831926&postcount=6

So even with a third party app there is no gurantee of not loosing your sms.

B.T.W. can a mod push the posts of the new thread into this one? It´s easier to have all information in one thread....
[Desire HD General] Martin5000:
Solved ?

Does anybody know if the fixes mentioned in this article are related to the problem in this thread ?
[Desire HD General] noisy_lightning:
Mine did it last night too. Woke up and the phone was sat at the sim pin menu and when I unlocked it they had all gone. Thankfully they are all backed up every ten days automatically with smsbackup but still a pain!
[Desire HD General] letom:
Happened for the second time, I'm starting to think this is infact a Desire HD problem because a lot of the threads I'm seeing on the internet are from DHD owners. To make matters a million times worse.

Smsbackup+ stopped backing things up 2 weeks, WTF!

Sms Backup and Restore is refusing to backup my messages but will let me view them

So yes I have two automatic backups going and both have failed, what are the fricken chances. *facepalm*
[Desire HD General] ankhazam:
Hurray :/ 2300 messages got screwed today... from phone and Sense :/
[Desire HD General] krakajak:
I lost about 1500 messages yesterday. I received a text, and as I tried to open it the phone froze, the signal went to nothing, and then a moment later it went back to a now empty inbox. Slightly annoying!:(
[Desire HD General] DN41:
so what do we learn?

its always good to have your personal data backupped :P

DN41
[Desire HD General] gavin watson:
This really isnt acceptable. And yes, we should all backup. Be we do not expect the phone to just 'loose' SMS's.

Has anyone contacted HTC about this problem? What has been the explanation?
[Desire HD General] lawrence750:
this happened to me as well the other day. luckily i had a backup.

I've emailed HTC to inform of problem.

For those who want to know a good SMS backup app I use SMS Backup+

It backups to gmail account, and can be configured to backup automatically on certain time schedules and also a certain time after an incoming message.
[Desire HD General] noisy_lightning:
HTC sense should be stopping this though surely? Before I had it disabled but after loosing them twice now and having to restore from a backup on my SD card I have turned HTC Sync back on at the detriment to my battery to have the messages pushed into the cloud. If the phone goes and clears them shouldn't it pull them back down from HTCS?
[Desire HD General] gavin watson:
Good point!
[Desire HD General] leppie:
Well, you are lucky, for most of us HTC Sense does not even work :(
[Desire HD General] Dino Crisis:
After using Android on my HD2 for some Time, I lost about 6000 text messages which I ported previously over to Android.

That absolutely freaked me. Additionally to the fact, that Android has a Wakeup lag on my device I finally ordered a Desire HD to get rid of Win Mobile 6.5 and native Android.

Since this is one huge bug kept me from buying the Desire HD earlier, I'm tracking this popular bug continuously.

Apparently Google is working on it: http://code.google.com/p/android/issues/detail?id=5669

Until this Bug is fixed I'll just back-up continuously.

So its not a HTC bug after all.
[Desire HD General] Springdale:
After owning my DHD for 4 days, today morning this happened me also. Stock 1.72 ROM, unmodded.

I wonder if this is reproducible on Gingerbread builds?