[Epic 4G General] mynewepic10:
We all know of the battery issues with the epic and how they do not last. I have been researching and there is some talk that people think charging through the usb port has a defect and the battery does not get fully charged. I have also read that if you use the external charger that sprint sells for 49.99 with battery, using this charger you will get much better battery life. I have confirmed and it seems as this is true. So I am thinking that you should not have to do that and was wondering if I could get a credit for it. So I got on the chat line and asked for a credit for the purchase and I was awarded a 50.00 credit on my account. Worked the first time. Below is the conversation I had.

12:45:05 PM : Connected to sprint.ehosts.net

12:45:05 PM : Session ID: 1450067

12:45:05 PM : SUGG: Initial Question/Comment: Bill credit for accessory I purchased.

12:45:15 PM : Suzanne H has joined this session!

12:45:15 PM : Connected with Suzanne H. Your Reference Number for this chat session is 1450067.

12:45:15 PM : Thank you for contacting Sprint. My name is Suzanne H.

12:45:20 PM : Suzanne H: hello.

12:45:24 PM : SUGG: Hello

12:45:25 PM : Suzanne H: I am happy to help you. Please hold a moment while I access your account.

12:46:20 PM : Suzanne H: Thank you.

12:47:40 PM : Suzanne H: I'm still researching that information for you. Thanks for your patience.

12:49:00 PM : Suzanne H: Could you please confirm me, when it was promised?

12:49:23 PM : SUGG: No I am inquiring about receiving a credit for a purchased accessory

12:49:31 PM : SUGG: It has not been promised I am trying to inquire about getting one

12:50:06 PM : Suzanne H: Ok..

12:50:44 PM : Suzanne H: May I know where the charges is reflecting.

12:51:08 PM : SUGG: Here is the issue. I purchased an epic about 3 weeks ago. I love the phone but noticed the battery life is not that great. So I did some research and have found that people think charging through he usb connection does not get the battery a full charge. But when using the external battery charger made the epic, the battery life is much longer. So I went out and purchased this accessory and they are correct it does make a big difference. So I am inquiring about receiving a 50 credit for the extra accessory I purchased.

12:51:25 PM : SUGG: I did not purchase this on account, I paid for it out of pocket

12:52:00 PM : Suzanne H: Ok.

12:52:10 PM : Suzanne H: Let me check this for you.

12:55:38 PM : Suzanne H: Sorry for delay

12:56:06 PM : SUGG: The purchased was made on Friday the 12th

12:56:40 PM : SUGG: This is the item that was purchased

12:56:41 PM : SUGG: http://shop.sprint.com/NASApp/online...ubPageNumber=0

12:57:14 PM : Suzanne H: I could see that $25.00 has already adjusted on your account towards equipment.

12:57:54 PM : SUGG: I had a few returns on my account as well, earlier this month I believe

12:58:54 PM : Suzanne H: Please allow me a moment.

1:01:14 PM : Suzanne H: Thank you for waiting

1:02:09 PM : Suzanne H: Considering your long term association with us, I am applying a credit of $-50.00 on your account.

1:02:19 PM : Suzanne H: Will that be ok with you?

1:02:45 PM : SUGG: That will be perfect. Will that be reflected right away or on my next statement?

1:02:54 PM : Suzanne H: My goal is to ensure the issues that prompted you to chat today are fully resolved. Did I address all the reasons for your chat today?

1:03:19 PM : Suzanne H: Be assured it will reflect on your next invoice.

1:03:30 PM : SUGG: Yes all issues were resolved. Thanks for your time.