[Venue Pro General] sun-snow:
This is the result of my probing at Dell today...

11/12/2010 10:49:32AM Agent (Nina Karla B): "Welcome to Dell US Chat! My name is Nina and I will be your Dell.com Sales Chat Expert. I can be reached at us_dhs_sp_sales@dell.com or via phone at 1-****-****-**** ext. 7284516. How can I help you today?"

11/12/2010 10:50:12AM Agent (Nina Karla B): "Hi Jon"

11/12/2010 10:50:34AM JonWoods: "I love Dell... I've had several of their desktop and laptops... I have been literally drooling over your Venue Pro phone for a LONG time."

11/12/2010 10:50:44AM JonWoods: "I know that it's not available on ATT"

11/12/2010 10:50:56AM JonWoods: "is this something that might change within a year?"

11/12/2010 10:51:30AM Agent (Nina Karla B): "I'll be glad to assist you on that."

11/12/2010 10:52:20AM JonWoods: "I know that right now the band support will allow for voice and limited data on the ATT network because it has the **** band on the phone"

11/12/2010 10:52:46AM JonWoods: "are there any plans to at some point include the **** band for full ATT support?"

11/12/2010 10:53:18AM Agent (Nina Karla B): "Regarding the Venue pro this was locked to t mobile as of now"

11/12/2010 10:53:48AM Agent (Nina Karla B): "We are not updated when will it be out in the market , or when will be the period they are going to release a plan with at&t"

11/12/2010 10:54:15AM Agent (Nina Karla B): "my apologies for that, but I suggest that you check our link from time to time"

11/12/2010 10:54:25AM JonWoods: "so they are planning to release with ATT at some point?"

11/12/2010 10:55:14AM Agent (Nina Karla B): "Not at this point Jon,"

11/12/2010 10:56:10AM Agent (Nina Karla B): "They are not giving any information that they will be releasing plans with at&t"

11/12/2010 10:57:24AM JonWoods: "I know that at this point they're not going to release with ATT, but you're saying that right now, Dell has no intention of ever releasing the Dell Venue Pro for ATT?"

11/12/2010 10:58:08AM JonWoods: "'Cause I'd wait months to get this phone, but if it's NEVER coming, then I'll go and buy something else"

11/12/2010 10:58:43AM Agent (Nina Karla B): "I am sorry but we are not updated when or if they will open the Venue pro with at &t Jon"

11/12/2010 11:00:22AM JonWoods: "Is there anyone that you can contact higher up inthe company and ask and then email me back when they respond? Cause you seem to be saying that they're not going to do it but then you leave a window open that it might happen..."

11/12/2010 11:03:33AM Agent (Nina Karla B): "I understand the situation Jon, but as of now, we are not updated if they are going to release a plan with it, but for the meantime the said cellphone will be only open to T mobile users, JOn, but here is what I can do for you is to informthis matter with"

them

11/12/2010 11:05:23AM JonWoods: "That would be great... I don't care if it is offered with a plan... I think that this is the best WM7 phone out there and I would buy it without a contract directlly from Dell, I just want to be sure that it has full ATT support before I do."

11/12/2010 11:05:53AM Agent (Nina Karla B): "I agree as well=)"

11/12/2010 11:06:00AM Agent (Nina Karla B): "Would there be anything else that I may assist you for today?"

11/12/2010 11:06:22AM JonWoods: "nope"

11/12/2010 11:06:23AM JonWoods: "thanks"