yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] sureloch:
You might be right, but a hard reset can still be tried to see what that does:

Hard reset Dell Venue Pro

1. Turn the phone off. If it won’t respond to holding down the Power button, pull the battery from the phone.

2. Press and hold the Camera and Volume Down buttons simultaneously.

3. Press and release the Power button while continuing to hold down Camera and Volume Down.

4. Release the buttons once the format screen appears.

5. Press the Windows button.

6. Press the Windows button again to confirm the hard reset.

The Dell Venue Pro will then go through the process of restoring the phone to its factory default settings.
[Venue Pro General] efjay:
Does A2DP work for anyone?
[Venue Pro General] domineus:
you have not dealt with dell long have you

I have a dell xt2, and a dell xt. From 2008 and onward I have dealt with dell and I can say if the device works, dell is okay. When the device stops working, dell sends out bogus parts that renders any device useless, somewhat clueless technical support agents, and finally supervisors that honestly have no idea what end is up...

dell is not a good computer company (or tablet company at that) the dell xt2 is an okay tablet but for price, it is criminal. HP is okay, but their graphics cards for units sucks, but their technical support is top notch.
[Venue Pro General] ajftl:
Stop it. Once u get it go to homo depot buy San paper so u can get get rid of it .. u guys getting ****ing annoying with the tmo logo.
[Venue Pro General] gshocker:
I am curious.. Did anyone who was returning their Engineering Sample units get a 1 year Zune card? I heard that this was going to happen but the store I went to (San Diego) said I had to call Microsoft to get that. Not exactly sure what I am supposed to say exactly.. but I did get another 3 month card.
[Venue Pro General] richlee111:
At the Oak Brook store, the assistant store mgr just pulled the 1 yr Zune card from the shelf and rang it up for us for free. He gave this to myself and 3 other guys who were also there to exchange their units.
[Venue Pro General] Arcarsenal:
Everyone that I saw get their replacement got 1 year Zune passes. I'd call the store and tell them that they forgot yours - it was part of their compensation for the first shipment.

regarding the hard reset - those steps above only get the phone into recovery mode, and once you plug it into a computer it can't be restored.

I've done multiple resets from the About Phone screen and each time has done nothing. What's interesting is that when I boot the phone with no SIM i get the same error as when my working T-Mobile SIM is inserted.

Regardless, I'm going to Oak Brook again this morning and exchanging this unit until we find one with no problems. If that means opening their entire stock, so be it. If they can't do that I want my first "engineering" Venue Pro back, which seems to have had no problems.
[Venue Pro General] richlee111:
I am not able to do this. Maybe I am doing something wrong here, but once I go through Steps 1-4, when I release the buttons, I get a screen where there is an icon of the phone with a cable that leads to a PC icon. When I try to hit the Windows icon, nothing happens. Am I doing something wrong?
[Venue Pro General] Arcarsenal:
You're doing it right. Those steps are to get the phone to recovery mode, which would then restore itself once it is synced with the Zune software. In our case, this won't work since we don't have a restore point set with these new phones. Using the softkeys on the phone won't work in this mode - you've got to try to sync it or just restart the phone.
[Venue Pro General] richlee111:
Thanks. Didn't think it was going to work.

Good luck at the store today. I am going to wait until I hear that they have a good, working shipment of phones. I don't have time anymore to swap in and out. I just can' believe that whoever they contracted to make these phones really sucks.

I use to ***** about issues with HTC or Samsung phones, but by far these Dell phones have been the most problematic of all the smartphones that I have ever owned:(
[Venue Pro General] Arcarsenal:
My main goal today is to walk away with a working Dell Venue Pro, which will likely be my old one. If that means they will need to open each of their current stock, I think it'd be for the better so they can see how many of these new phones have this error and hopefully they can escalate it right to Dell.

The lone guy on Twitter who said his phone was working perfectly last night just posted saying after a reboot his phone no long reads his SIM. It kind of sounds like this whole batch has the issue.
[Venue Pro General] richlee111:
Lets see if the assistant store mgr, who was helping us, will be willing to tear through the rest of the stock for you. When I was dealing with him last night, he was more under the impression that the problem had to do with either my SIM card or my T-Mobile acct and the plan I was under(android smartphone plan). At the end, he was only willing to let me walk away w/ 1 supposed working phone and a defective one with the SIM issue. In the end, he wanted some time to look into this to see if it is a T-Mobile network issue(like not having the phone's IMEI registered) and not an actual hardware problem.
[Venue Pro General] Arcarsenal:
I spent a good amount of time talking to T-Mo support last night, and from what they could tell me, this is likely not a SIM/IMEI issue on their end. The rep was able to see my Nexus One, Venue Pro and Touch Pro 2 registered to my SIM, so it's not like T-Mobile don't know what these IMEI numbers refer to.

T-Mo also advised that all of their literature said to reference DVP customers directly to Dell/Microsoft for any issues. I tried Dell Mobility and they advised to try and get a replacement.

If the assit. manager isn't willing to open all of the phones I should be able to walk away with my old one (they can confirm the IMEI of my old one in their POS). I'm hoping he's going to be curious to see if all of those new phones are failures, however. Having no working DVPs on the sales floor would give some incentive to get on Dell's ass.
[Venue Pro General] richlee111:
all i can say is that he's better off dealing w/ us who knows wth is going on then selling it to a newbie who will be even more pissed off at them about this:)
[Venue Pro General] 937dytboi:
This is not a good sign. I was at least hoping to have a better device than my TP2 on my cruise im going on Dec 4. Look like that wont be happening. They need to get these issues fixed asap. Dell IMO really isnt a good computer company so i guess I shouldnt be to surprised of the DVP having issues.

But out of all of the Devices the DVP is what I want, im staying away from ATT and HTC so this devie is the only one for me at the time
[Venue Pro General] Peew971:
So has anyone else heard about that rumoured 32GB model someone mentioned here?
[Venue Pro General] Razorfold:
I've actually dealt with Dell for the past 10 years. Hell I've owned 4 laptops from them now, and they've all been perfect (except for one that shipped with a cracked screen).

I, of course, buy them through dell business so the support is a lot better...and basically any issue I run into, I just phone them up and tell them I need this part. They ship it with no questions asked.
[Venue Pro General] domineus:
Been dealing with dell the same amount of time, have ordered (let's see 8 laptops and 2 desktop stations)

the desktops were fine, my first laptop purchase fine. When the inspiron 1525 gave issues with the sound system, 3 technicians (not one 3) put the part in improperly causing a motherboard short. On the dell xt, the overheating issues and hard disk failure was rampant. On the dell xt2, the problem with wifi and power button has led to an almost unusable system. And then comes where you do want to warranty exchange, the refurbished units had more issues than the system I exchanged for!

You may have a good experience with dell, but the constant issues I've had on my end with dell does not surprise me in the least.

And yet I give them another shot to see if they get their act together...
[Venue Pro General] eyan15:
As soon as I went in the tech guy asked me if I already got the 1yr free subscription card, I said no. then he imm got me one. This is in Denver.

I also had the SIM card issue with the first one, then had to get another.
[Venue Pro General] Arcarsenal:
My brother and I went back to the store and exchanged our replacement phones for our original ones. My brother's replacement eventually got the SIM error after we tried swapping our SIMs in the store to test it before we left again. One minute it was working, then after he tried his SIM in my phone, it could no longer be read in his replacement.

The T-Mobile rep for the MS store told us to go get new SIMs from the T-Mobile store in another part of the mall, because he theorized that the new DVPs required a higher voltage SIM and that our current SIMs were not compatible. I didn't really think that was plausible but we went there and got the newest SIMs they had. We tried them in the phones, but no go. He left the store with a working DVP (for the time being) from the new batch. He said it had survived multiple reboots.

In the end I walked away with my original working phone and a new retail battery. My brother walked away with his original phone with a working SIM reader/whatever but no secure WiFi capabilities. On the way home my brother made an issue ticket with Dell Mobility. I am about to do the same. The assistant manager at the Microsoft store said he would be in touch when he knew more.
[Venue Pro General] Razorfold:
I find it sad that Microsoft has to cover for dell's sloppiness.

I mean on one hand you got MS replacing customer handsets, giving away zune cards because of problems, informing customers of any news regarding the handsets.

And on the other hand you have dell with their customer service reps knowing absolutely nothing, very little information at all from the higher ups, and a new issue with every batch they ship out.

:rolleyes:
[Venue Pro General] richlee111:
Arcarsenal:

Is there a specific reason why you guys are going to Dell for support?

Is the Microsoft Store still willing to do full warranty swaps? One concern I have is that the stores are beginning to get to a point where they are not be willing to work with us, and instead is asking us to go through Dell with whatever phone issues we still have.

I understand that the store wants to keep stock of what they have in order to satisfy new buyers, but at the same time, we have never received a fully working phone from the get go. Anyhow, I was wondering why your brother and yourself decided to create an issue ticket with Dell.

Thanks.
[Venue Pro General] Razorfold:
Well the Microsoft store, according to their story, already replaced their device with their original one(the one that worked).

So now they have a bunch of non working devices that they can't do anything with. So they'll probably contact Dell and have a word with them. Might as well you do the same and get Dell to actually do something about their own products.

Why should Microsoft have to keep covering for Dell? I mean at the end of the day MS can't do much about it, apart from just replace your handset and hand out free cards. It should be Dell informing their users of problems with their phones, handing out Zune cards, making sure replacements devices actually work etc.

Microsoft is still responsible for exchanges though since they sold you the device, but they're already doing that. But in terms of issues with the phone, that's up to Dell to fix.
[Venue Pro General] Arcarsenal:
We created issue tickets with Dell in the hopes that these escalations and issue reports will get to the right people in Dell to make meaningful changes to the product line and to compensate the buyers who have had to deal with all of this mess.

From my conversations with Dell, and if I understood correctly, we are covered with a 30 day return policy at the Microsoft store. If they receive new units within 30 days we are able to go back to the store to swap our phones for acceptable working replacements. After that 30 days our 1 year warranty with Dell kicks in and any warranty replacements would come directly from them. It is my hope that these issues will be resolved within 30 days, and I will be following up with the Microsoft store and Dell periodically.

My brother and I have both been told to follow up with Dell Mobility support in about a week with our service ticket numbers. Both representatives were able to confirm that all of our reported issues were noted in our ticket reports along with our contact info. We were both told that our issues were being escalated to management.

The rep I spoke with mentioned that 2 people had called in prior to me mentioning the SIM issue. I hope this means that this will get fixed promptly.

edit: and to clarify, the assistant manager was not willing to let us test or exchange for any new units aside from the two we had already received. His rationale was that if our phones were broken, it was likely that the rest would be the same.
[Venue Pro General] richlee111:
Thanks for the information and writeup.

I will contact Dell Mobility as well to bring more light to this issue.
[Venue Pro General] Arcarsenal:
the number to Dell mobility directly is 18003083355. Use your service tag from the box once they ask you.
[Venue Pro General] jugganutz:
Dell chat has told me December 1st is the next time they will take orders online. We shall see though as it sounds like they have a mass issue internally...
[Venue Pro General] quinstar:
So,

here's my experience with the Dell chat-support:

11:53:11 System You are now being connected to an agent. Thank you for using Dell Chat

11:53:11 System Connected with Lealyn R

11:53:15 Quinstar Hello

11:53:16 Lealyn R Welcome to Dell US Chat! My name is Lei and I will be your Dell.com Sales Chat Expert. In case we get disconnected, feel free to post your contact information and we will call you back as soon as we can. How can I help you today?

11:53:40 Lealyn R hi Quinstar, how are you?

11:53:54 Quinstar I was wondering if you have any news on your new venue pro... When there is any release and if it works in Belgium if I could import it?

11:55:42 Lealyn R the tentative release date would be last week of November, and it will only work with T-mobile provider

11:56:48 Quinstar only T-mobile? So a limited release?

11:57:04 Quinstar Is there any insight on a release for Europe?

11:58:07 Lealyn R I do apologize but I am unable to guarantee if it will be available in UK as well

11:58:30 Quinstar Guess I'll have to wait then

11:59:07 Lealyn R Was I able to address all of your concerns in this chat session?

11:59:44 Quinstar I didn't hear what I had hoped for, but you did what you could, thanks.

12:01:02 Lealyn R Thank you for the opportunity to help you today

12:01:07 Lealyn R Our Chat team strives to provide the very best levels of customer service. If you have a minute, we would really appreciate your feedback on a 1 minute survey that will appear above this chat once the session ends. My manager gets all the feedback and we use it to help our customers. Thank you for choosing Dell’s Sales Chat and have a wonderful day

12:01:17 Quinstar Goodbye

Don't know what to think about it...
[Venue Pro General] elyl:
Listen guys, the chat agents for Dell are literally at the bottom of the ladder. Most of them are not even directly employed by Dell, so they're likely to get the exact same info the general public will get. They generally just search the Dell website for the answers, and are meant for idiots who can't find information themselves on the website.

If you want real information, if you've got a relationship account with Dell (e.g. your company runs Dell systems, and you purchase regularly) speak to your account manager. They're more likely to leak you some real info if they think you're going to buy a load.
[Venue Pro General] 937dytboi:
Wish I knew somebody higher up, becuae everytime I talk to an agent I get different stories, im just overwhelmed with excitment to purchase a DVP. Ive talked so much good things to Android users about WP7 and I cant back it up without a device in my hand
[Venue Pro General] zellbz:
I can't see the prices. What did the rep. say about the price of the 16gb Venue Pro on contract?
[Venue Pro General] tai4de2:
Did you go through the initial setup with a t-mo SIM in it? Or did you start out straight away with an AT&T SIM?

If if was the former, mms probably doesn't work.
[Venue Pro General] Sangheili:
Former. Started off with Tmobile SIM and switched to ATT after a day or two.

You are correct... MMS does not work. Hmmmmm

Also it worth noting I have does an About Phone reset (changed SD card) and the MMS still does not work. Seems there is no place in the phone to change the MMS APN settings. Oh well, Ive sent like 3 MMS messages in the last 2 years.
[Venue Pro General] ajftl:
no excuses// i meant if u want att get the samsung!..buying a dell veneu pro to use it on att and have no 3g ? crazy.. edge is pathetic.. seriously and no mms , even if i send one a year.. wtf.
[Venue Pro General] 937dytboi:
Well im on the phone with the rep now she is telling me its the 16th now, wow i dont know what t beleive
[Venue Pro General] ratchetjaw:
I sure hope so. Or the 15th. I am tired of checking lol.
[Venue Pro General] 937dytboi:
In all honesty I dont think we will see these phones released on their site till later this week, seeing that they have to replace the defective units first
[Venue Pro General] jcoob:
There's a fix for this actually.

http://social.answers.microsoft.com...7/thread/7834506f-c60d-4eb6-b04a-9829131922ee

________________________

MFG is a hidden admin app on the phone. Here are the steps -- !!! use at your own risk !!!:

Go to the phone app

Dial ##634# and click Send

When prompted for a password type 277634#*#

You should now be at "Factory Menu"

Choose "Engineer Menu"

Choose "Other Setting"

Verify that "Set ADC" is set to Enable

From the "Other Setting" page, choose "Set network profile"

You should now be on the "Set network profile" page and in the bottom half of the window you should see a list of *.xml files. These appear to be the network configuration files.

Look at the filenames for the config files and take your best guess at which one to choose for your provider. I'm on AT&T and I fixed the MMS problem by choosing "_PROV_ATT_US_310_410.xml"

After you choose that *.xml profile, your MMS should be working.
[Venue Pro General] ratchetjaw:
Been checking since midnight. Still can't order on Dell website
[Venue Pro General] zipxavier:
same here, and i asked 3 seperate reps and all said they don't have any information on its release. I know they're low level people but it'd be nice to hear a yes, lol.
[Venue Pro General] ratchetjaw:
Yeah I have bought ALOT of release day phones and what not and this has to be the biggest cluster puck release I have ever witnessed with the last week engineering models and all. I swear if there was another portrait slider wp7 even being thought about I would say scew Dell.
[Venue Pro General] Peew971:
I honestly think we'll have to wait until late/end of the week. As long as they sell fixed phones, a few more days are not bothering.

Is there any confirmation anywhere of the $499 price tag on the 16GB?
[Venue Pro General] zazierx:
Looks like we may get it today afterall..

they took down the 'Coming soon' banner for dell venue pro and put it with the rest of thier product, though it still leads to the info page.

edit: oh snap they just added the 'select' button on the info page, its coming!
[Venue Pro General] ratchetjaw:
Yeah I just checked again now it says call for pricing. Called they aren't open yet lol
[Venue Pro General] zipxavier:
Just woke up to my website checking program, which was looking for coming soon to change. So far just the select button, talked to Dell they have nothing to say yet. I'm holding out now, stayed up till 6am EST only to wake up at 8, I want this phone!
[Venue Pro General] ratchetjaw:
Now says no longer available online. Call rep
[Venue Pro General] zazierx:
Guessing they arent going to make it live until thier actaully open. If its not today, then they are just asking to be flooded with phone calls.
[Venue Pro General] gshocker:
Maybe the next time they send phones out someone will have tested things before. I would imagine that a mass launch would be a disaster with the issues they have been having. Lucky for them there were so few of them out there..
[Venue Pro General] zaijian:
My guess is that they really wanted to make the MS WP7 launch date - or were pressured by MS to do so. The DVP would have been THE premier launch device, rather than the other half-baked rehashed launch devices.

I'm guessing that Dell had known the device wasn't fully tested and ready, which is why they never officially gave a release date, or provided any review devices. They probably just decided to do a soft-launch and hope for the best.

So whenever Dell does decide to do an official launch, i'd bet that that was when they wanted to originally launch it rather than the soft launch on the 8th. Still, you'd expect that even a device launched a month early would not have been as buggy as it is - which doesn't bode well for the official launch. I'd expect them to be working out bugs for the first couple months after the official launch. Hopefully, the updates will be pushed out quickly and easily.
[Venue Pro General] magicchamp:
I wouldn't hold my breath. They claim they are trying to ramp up production but of what? So far it doesn't seem they can produce even a few dozen working devices. What good will it do to make several thousand of them? They are either still several months away from a solid launch or they are about to sell a bunch more non-functioning units.

Either way I went from definitely wanting and willing to wai for a DVP to buying a focus instead.
[Venue Pro General] 937dytboi:
Im sure they are working out these major bugs but they should have figured out issues and complaints when they handed these devices out to their employees. The employees should have been speaking up about ehat they dont like and issues they are having instead of them soft releasing the device to a select few and letting us get our hands on these terrible devices.

At least if the employees would have made a fuss before it hit shelves that a lot of the issues would have been kept hush hush but now we know the issues and doesnt make a lot of our decisions easier.

But i was really hoping to have my DVP by December 3 so i can have a toy to play with on my Cruise and test out T-mobiles service.
[Venue Pro General] TekDragon:
Yesterday I drove to the nearest MS store (Minneapolis) specifically because they called me on Sat. saying they had about 15 in the store. I called back at 9:25PM to make sure they still had a few left and was told they did. So I got up and got on the road at 8AM to drive 3 hrs to get there by store opening at 11. When I got there the store manager said they had one left but that they weren't selling it because of the SIM card issue. She said they would be willing to ship it to me when they got more in (didn't know when that would be). So I left empty handed (no free Zune pass for me) to drive the 3hrs back home in crappy weather.

I did get to play with the DVP display unit while waiting for the Mgr. It's much thinner than I expected (or at least thinner than my TP2). The only thing I didn't like on my quick hands on was the power button being on top. I didn't like it on my old i760 and don't really like it on the TP2, even though they're on opposite sides on those two devices.

Have to say handling it made me want it even more. So I'm gonna hold out until the next batch comes out or if WP7 does come to Verizon before the end of the year.