yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] gshocker:
I was told today that even though I had taken an HD7 I would be able to exchange that for a DVP if they ever get working units in the store. I guess a few other DVP customers were on that list as anyone who went in this weekend had to either keep their original phone (with problems) or take the HD7.

Certainly hope they can get the DVP fixed as I really like that form factor and the screen and keyboard were great. Maybe before the end of the year they will have fully working units.
[Venue Pro General] ajftl:
This whole mess just bummed me out on getting a dvp. I don't know of other option than a hd7 on Tmobile ...are they getting another wp7 in the near future? No switching to Att. Hate it. Sprint coming out with anything? HTC 7 pro? Ugh.
[Venue Pro General] SonicFlare:
SENSATION! An Unsealed Lawsuit Indicates Dell Hid Faults of Computers

em.. this might be off-topic.. but it can light some clue on DVP.. and how it was developed

An Unsealed Lawsuit Indicates Dell Hid Faults of Computers

Now... does this sounds familiar? ))
[Venue Pro General] dhafiz:
Now that's funny. I went to school at Denison U... and now I work at MSFT. We're not fans of Dell here...
[Venue Pro General] raimeiken:
Damn! I just got an email from Dell saying that my order was just canceled!
[Venue Pro General] gshocker:
They may have just saved you some dissapointment. Hopefully they will get everything fixed before they try and send these out again.
[Venue Pro General] raimeiken:
I went back to the Microsoft store over here in Scottsdale yesterday and they told me they had 3 in stock this morning and all got sold in a few minutes :(

But they told me that they will only have the 8gb version.
[Venue Pro General] Razorfold:
Yup just got a call from Dell that they're cancelling all venue pro orders.

Claimed it was a "mistake" on their website. Now to wait for them to refund my money.
[Venue Pro General] notebookgrail:
+1 for cancellation notice.
[Venue Pro General] sixsevenco:
Cancelled. I just got the call and an email. I hope this doesn't cause any problems with my $250 upgrade credit from T-Mo. If it does, I will do my best to embarass Dell even further... (cough, consumerist.com, cough...)
[Venue Pro General] sixsevenco:
+1 on this question. Any other WP7 phones coming to TMO-US any time soon? I'm spooked about the build quality of HD7. (ironic, I know... :))
[Venue Pro General] zaijian:
Same here. Those bastards had actually called earlier today and left me a voicemail just checking in and telling me that my order was still in production. Then I just got an email saying it was canceled.

Nobody at Dell has any idea what they're doing.
[Venue Pro General] 937dytboi:
All of this malarky has me thinking about just waiting this out. I was never to fond on Dell computers because of the issues ive seen but figured I would try out their phone device because it appealed to me. Now im stuck wondering what i should do, i might as well wait to see what Sprint puts out unless Dell can now prove me wrong about their DVP. I had high hopes for this DVP, but now im starting to think otherwise. Thats why im banning from getting a HTC device because they had so many issues that im not willing to deal with especially when im paying 500+ for a device. If Dell cant get their act together im waiting to see if Sprint gets a nice Samsung Device with a SMOLED screen

I love Asus wish they came out with their device already.
[Venue Pro General] domineus:
told ya

welcome to my world I've dealt with it for almost a decade
[Venue Pro General] efjay:
Nothing on the horizon anywhere, thats why I picked up an HD7. If Samsung is serious about focusing on WP7 maybe next year we will see something from them. T-Mo in general however favours android so I wouldnt be surprised if its quite a while before they carry another WP7 phone.
[Venue Pro General] jcoob:
Yeah, I couldn't hold out any longer. Got my brother to get me the HD7 instead. Guess i'll have to wait for the 2nd generation of phones to get a proper keyboard
[Venue Pro General] ratchetjaw:
I just wish someone else would launch a 4.0 or bigger portrait slider. After seeing all the demand for the DVP they should see its wanted. I would jump ship in a minute. This really is a horrible job by Dell.
[Venue Pro General] 937dytboi:
tell me about it. Stuck here on the backburner.
[Venue Pro General] sureloch:
It seems somewhat unbelievable to me that the phones which had been working all suddenly stopped working after a reboot, as if some update had been downloaded to the phone, then rebooted to enable the sim not found "recall" error. I haven't even had my hands on a dvp yet so maybe I am wrong, but this seems suspicious to me.
[Venue Pro General] ANonymous627:
I cancelled my DVP order this morning and went out and got the HD7. I love it.

OT- I emailed Sandisk about the Class 4 32GB card and they do make them now, so if you get one test it cause it could be legit. Mine is but I'm not sure if I wanna partially dismantle my HD7.

Sandisk email

"Dear < MY NAME>,

Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

Earlier, SanDisk was only manufacturing Class 2 rating Micro SD and Micro SDHC cards. However, the newer Micro SD and Micro SDHC card that we are manufacturing up these days are coming with Class 4 rating. The actual class rating will be mentioned on the face of the memory card. In order to check the authenticity of the card, please send the following pictures as an attachment to this email:

- Pictures of the card (Front and Back)

- Pictures of the packaging (Front and Back)

- Invoice from the seller

The above mentioned pictures will be required for reviewing purposes.

Etc..."
[Venue Pro General] rob_p:
IT would seem that the class 4 card may not be so good for WP7 - read an article floating about that explains the thing with the higher class of card is that it's optimised for sequential read / write to give it the higher headline figures that count towards the class. WP7 needs good random access speeds, and it seems that the lower class 2 cards tend to be better at this since they are not focussed primarily on sequential operations.

So just beware slightly before getting the "fastest" card you can.
[Venue Pro General] ANonymous627:
That was more directed towards people that ordered a 32GB SanDisk class 2 & received a class 4. The card could still be legit so test it instead assuming that you got a fake. Since the stock cards in alot of WP7 devices are class 2 or 4 its worth a shot.
[Venue Pro General] zaijian:
I picked up an HD7 as well, since I was already at the T-Mobile store setting up a family plan. I couldn't go without WP7 any longer :)

Hopefully Dell will release info on the Venue Pro within 14 days, then i'll return it the HD7 and wait.

Actually, I'll return it regardless because I paid $200 for it through T-Mobile whereas I could've gotten it for $50 through Amazon.
[Venue Pro General] citrix80:
how could orders get cancelled when its even not possible to order yet?
[Venue Pro General] citrix80:
I hope its real this time.

dell is planing a wider release to more carriers and ramping up production before a bigger release.
[Venue Pro General] sixsevenco:
I just tried to upgrade through Amazon. The upgrade price was $99 and it was backordered until January 6. :eek:

I might try walmart for the HD7 tonight, but I am not optimistic...
[Venue Pro General] jcoob:
December 1st? It seems crazy to me that Dell are willing to forgo the black Friday sales splurge. There's a lot of potential sales they'll be missing out on
[Venue Pro General] 937dytboi:
whats december 1st? what kind of deals could they really throw at us on a new release. im not looking for much of a discount to be offered by dell.

stop by T mobile today to ask a few questions. sales rep said he actually got to see the DVP and get hands on. he said it was awwesome and the screens was way better than the HD7. this is coming from a avid android user
[Venue Pro General] Razorfold:
He means that black friday (Nov 26th) is a day a lot of people do their shopping.

If Dell hit that day they could see some very good sales.

However, even on december 1st..be sure to check for the dell 10%-15% off electronics and accessories coupons ;) That will be a good amount of money off.
[Venue Pro General] rob_p:
I'm giving up on the DVP for now I think. All the delays, and the hardware issues. Gonna get the HD7, which is a cracking phone, and then probably replace it mid to late next year when there should hopefully be a significant step up in hardware inside the phone - newer cpus, bigger storage, and front facing cameras as well?!
[Venue Pro General] sixsevenco:
Got the HD7 yesterday. I don't seem to have any of the build quality issuse that I read about in other posts. (although I haven't really put the camera to the test.) I am very happy with it. I wish it had gorilla glass, because I'm a little worried about the long-term strength of such a large surface area of glass.

Coming from a TP2, this is a major improvement. It's nice to have a phone that actually responds when you interact with it. (And I was using JACKOS Roms, which IMO are the fastest on the TP2.)

Good luck to all of you that will wait it out for the DVP. I hope it doesn't take too long for you...
[Venue Pro General] ajftl:
had it for almost 2 weeks.. its a coo, phone but camera is a big part for me..pics tend to look bluish and the camera button u have to press it kinda hard to take pics.... other than that i liked it,, its a solid phone
[Venue Pro General] 937dytboi:
I see microsoft has a buy one get promotion on the HD7, thats very tempting. Doesnt seem like this DVP issue is moving along
[Venue Pro General] andrewk369:
the hd7 does have gorilla glass.
[Venue Pro General] sureloch:
The HD7 has a scratch resistant tempered glass screen, but does not have Gorilla Glass which is far more durable. http://www.corning.com/gorillaglass/chemical_strengthening.aspx

I don't believe HTC uses Gorilla Glass at all on their products.
[Venue Pro General] rob_p:
I'm in exactly the same position - had a TP2 since launch in June 2008, been running JackOs for the last 8 months or so which is easily the best in terms of performance and stability.

The HD7 is simply brilliant IMHO :)

Had a quick play once more with the Omnia 7 in a three store, and was sorely tempted by it, they had 2 in stock and it's £450 PAYG, then nipped into the O2 store next door, thinking that the Omnia 7 was now my weapon of choice. As soon as I picked up the HD7 I knew I was being silly and bought it on the spot! Just feels better made than the Omnia, looks nicer, and I actually prefer the screen.
[Venue Pro General] andrewk369:
ahh! Why thank you for the clarification sir!
[Venue Pro General] sureloch:
I tried out the HD7 and it is a nice phone. The big concern for me is the landscape typing experience in which I found the HD7 screen excessively sensitive. It seemed like if my finger even got close to the screen a letter was pressed and so I had alot of errors. How hard is it to get used to this?
[Venue Pro General] rob_p:
It does pick up your finger just above the screen. But I'm getting used to it quickly, and as long as you are confident in your typing and don't hover your fingers over the keyboard to try to ensure you hit the right key, then it seems to work very well. The autocorrect on it is brilliant, and when you look and see a word didn't come out correctly, you can just tap the word on screen and it will bring up all the spelling options for it which is a really neat feature.

I was really sceptical about having no hardware keyboard - I'ev had the TyTNII and the TP2 specifically because I loved the hardware keyboards and HATED oncreen keyboards. Even those on the HD and HD2 still weren't good for me, but the HD7 keyboard works very well, and that's in portrait! Landscape is even better.
[Venue Pro General] 937dytboi:
im still skeptical on the virtual keyboard. i like having the choose between the physical and virtual. im just weary on HTC really. ive actually played with the hd7, the colors seemed to be washed out. im just in love with the dvp and im willing to wait. but if sprint comes out with a device i like and its not HTC, i might jus stick with sprint
[Venue Pro General] Razorfold:
The HD7 doesn't exactly have the greatest screen but...

If you've ever used an AMOLED device, LCDs will seem washed out because you're used to looking at an over-saturated screen.
[Venue Pro General] Evangelious:
I noticed that same issue when i tried the HD7; that and the dull colors on the screen, non-responsive camera button, the poor speaker sound reproduction (My HD1 is louder), poor battery life, and no gorilla glass (my daughter droped and cracked the screen) killed the HD7 for me :(
[Venue Pro General] zaijian:
Psst... The Venue Pro is now available for sale online at dell.com!
[Venue Pro General] zaijian:
And also, the activation system is now denying me from getting the $350 discount... I guess i'll have to call Dell...

GRRRR.
[Venue Pro General] domineus:
link says coming soon

oh fs link...we tried it all orders were cancelled...I'll wait till its legit
[Venue Pro General] rizjav_86:
Dell is shipping venue pro on 12/14/2010 - confirmed.

Hey guys,

This link http://configure.us.dell.com/dellst...us&l=en&s=dhs&cs=19&model_id=mobile-venue-pro confirms that the phone will be shipped on 12/14/2010... will anyone gonna bye it now or will you wait for the second batch of wp7 devices(Q1 2011) with better hardware and hopefully with the SP1 of WP7 ?
[Venue Pro General] domineus:
considering its not fully available I'll wait till the link is open I can apply my 2 year upgrade price
[Venue Pro General] rxgators:
10:32:15	System

You are now being connected to an agent. Thank you for using Dell Chat

10:32:15	System

Connected with Brad_Austin_Nanao

10:32:25	Brad_Austin_Nanao

Welcome to Dell US Chat! My name is Brad and I will be your Dell.com Sales Chat Expert. I can be reached at us_con_sl_apos_chat@dell.com or via phone at 1-800-289-3355 ext. 7284516. How can I help you today?

10:32:56

Hey Brad, I have the Dell Venue pro in my cart, is this just a glitch or is the phone actually out yet?

10:33:40	Brad_Austin_Nanao

Hi! I'd be glad to assist you with the Dell Venue Pro.

10:34:31

So, can I order it now?

10:34:51	Brad_Austin_Nanao

Thank you for your inquiry regarding the release of the New Venue Pro Phone. At this time this product is not yet released and is not yet currently available direct through Dell. Please utilize the following link to sign up for information and details via email once the Venue Pro becomes available.

10:35:18

I understand, so even though it is in my cart and I can purchase it, will my order go through?

10:37:16	Brad_Austin_Nanao

I do apologize but your order won't go through. I highly suggest that you sign up for the information and details through e-mail, so that we can assist you with your order once the Dell Venue Pro becomes available.

I'm not even going to bother
[Venue Pro General] raimeiken:
I just placed an order and the estimated delivery date I got is 12/22/10....
[Venue Pro General] cdgoin:
Link didnt last long.. I think you contacting customer support had them remove it. AGAIN.

I almost had it but it wouldnt activate the Tmobile line.

One of these days D@mn it I will get the thing ordered.
[Venue Pro General] gshocker:
It is amazing how problematic this launch seems to be for Dell. Up and down on the site.. People ordering and then getting it canceled with no reason. MS stores getting problematic units and then having to exchange over again.

I hope the MS store hears something soon as I would expect the original units would get replaced before they start shipping other orders.
[Venue Pro General] SonicFlare:
oh ffs!1 I'm done with this childish up/down links...

I will wait for 2nd gen WP7 devices with fixed issues.
[Venue Pro General] pNoyr3D:
Just got this email from one of the DELL Reps that has me on their phone list to call when it comes available.

Some DELL Reps are definitely AMAZING. One in a thousand.
[Venue Pro General] zaijian:
I've given up on waiting on Dell, i'm just going to keep my HD7. It's good enough for right now and it's better than vaporware.
[Venue Pro General] 937dytboi:
Time Details

11/30/2010 02:01:52PM Session Started with Agent (Mobile Activation Nigel)

11/30/2010 02:02:11PM Agent (Mobile Activation Nigel): "Welcome to Dell . How may I assist you today?"

11/30/2010 02:02:37PM Agent (Mobile Activation Nigel): "May I have your full name and a call back number please?"

11/30/2010 02:02:54PM chris: "any word on when the dell venue pro will be released"

11/30/2010 02:03:07PM chris: "Christopher Evans 937-361-xxxx"

11/30/2010 02:03:21PM Agent (Mobile Activation Nigel): "I'd be more than happy to assist you with this."

11/30/2010 02:03:45PM Agent (Mobile Activation Nigel): "Thank you for that information."

11/30/2010 02:06:04PM Agent (Mobile Activation Nigel): "It should be launched on 1st,December '2010."

11/30/2010 02:06:46PM chris: "so tommorow via Dell website"

11/30/2010 02:07:28PM Agent (Mobile Activation Nigel): "However for more clarity on that I would suggest you to contact our dell customer care at 18006249897 or please visit www.dell.com"

11/30/2010 02:10:17PM Agent (Mobile Activation Nigel): "Do you have any questions regarding the information we discussed today?"

11/30/2010 02:10:43PM chris: "im on the phone with the number you gave me"

11/30/2010 02:11:17PM Agent (Mobile Activation Nigel): "Thats great."

11/30/2010 02:12:15PM Agent (Mobile Activation Nigel): "Is there any thing else that I may help you with today?"

11/30/2010 02:12:31PM chris: "no thanks"

11/30/2010 02:12:55PM Agent (Mobile Activation Nigel): "hank you for choosing Dell. Have a great a day."

11/30/2010 02:15:28PM Session Ended

11/30/2010 02:15:41PM Agent (Mobile Activation Nigel): "Thank you for choosing Dell. Have a great a day."
[Venue Pro General] dhafiz:
I posted this on another thread, but I was able to order through the Dell site... I received an order confirmation and was assigned a customer ID and order number. I picked 2 day shipping, and the estimated delivery date is Dec. 22.

"Dell Venue Pro™ Smartphone T-Mobile Black with SIM 16GB Memory, Windows Phone 7 OS"

Waiting to hear from Dell about the cancelled order at this point... DAMN YOU DELL!

I am also returning the HD7 this week. I like the phone, but it's a little too large for me and the tiny battery definitely does not help.
[Venue Pro General] 937dytboi:
i talked to an actual agent on the phone, she couldnt give me a specific date but she said expect a call from me real, real, real real soon. Literally she said real that many times so im thinking tomorrow they will release it. She said she couldnt give me a date because Dell could possibly not release it for some odd reason. But my guess is tomorrow from what they told me in a chat log
[Venue Pro General] notebookgrail:
DVP 8GB

Folks,

The DVP 8GB shows up online for ordering. Its priced @ $449 without contract and $99 with 2 yr contract.

http://i52.tinypic.com/bdmmpv.jpg
[Venue Pro General] dhafiz:
How are you navigating to it? Or what's the link? If it involves doing the link-gaming (changing to FS), then I'm not sure it's legit yet.
[Venue Pro General] notebookgrail:
Its the same FS link.

Here is the direct link - http://configure.us.dell.com/dellst...us&l=en&s=dhs&cs=19&model_id=mobile-venue-pro
[Venue Pro General] richlee111:
For those who bought the DVPs from the Microsoft store and have the invalid SIM card problem, we finally have some unofficial answers from the Dell Community Blogger, Lionel Menchaca. He just tweeted some answers about it:

@emed795 @xer21 Still digging into details about how we will fix for customers like you who have the problem. #dellvenuepro

about 1 hour ago via Seesmic Desktop in reply to xer21

@emed795 @xer21 SIM card issue was due to a different Dell software issue. Definitely has been fixed in new units. #dellvenuepro

about 1 hour ago via Seesmic Desktop in reply to emed795

@emed795 @liveatsfu @Nabiscuit @DellCares Wanted to let you know that I've shared SIM issue details with our internal teams, #dellvenuepro

10:40 AM Nov 29th via web in reply to emed795

You can follow his twitter at http://twitter.com/LionelatDell

Notice that in the last tweet, he mentions that Dell is trying to figure out what to do with those of us that have these bad phones. LETS HOPE THEY ARE FINALLY GOING TO GIVE US A SOLUTION!!
[Venue Pro General] 937dytboi:
Well ive had a virtual account sinc the 14th went ahead and placed my order along with a phone holster from dell with next day shipping
[Venue Pro General] 937dytboi:
This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.

Your session ID for this incident is 40447760.

Time	Details

11/30/2010 02:01:52PM	Session Started with Agent (Mobile Activation Nigel)

11/30/2010 02:02:11PM	Agent (Mobile Activation Nigel): "Welcome to Dell . How may I assist you today?"

11/30/2010 02:02:37PM	Agent (Mobile Activation Nigel): "May I have your full name and a call back number please?"

11/30/2010 02:02:54PM	chris: "any word on when the dell venue pro will be released"

11/30/2010 02:03:07PM	chris: "Christopher Evans 937-361-xxxx"

11/30/2010 02:03:21PM	Agent (Mobile Activation Nigel): "I'd be more than happy to assist you with this."

11/30/2010 02:03:45PM	Agent (Mobile Activation Nigel): "Thank you for that information."

11/30/2010 02:06:04PM	Agent (Mobile Activation Nigel): "It should be launched on 1st,December '2010."

11/30/2010 02:06:46PM	chris: "so tommorow via Dell website"

11/30/2010 02:07:28PM	Agent (Mobile Activation Nigel): "However for more clarity on that I would suggest you to contact our dell customer care at 18006249897 or please visit www.dell.com"

11/30/2010 02:10:17PM	Agent (Mobile Activation Nigel): "Do you have any questions regarding the information we discussed today?"

11/30/2010 02:10:43PM	chris: "im on the phone with the number you gave me"

11/30/2010 02:11:17PM	Agent (Mobile Activation Nigel): "Thats great."

11/30/2010 02:12:15PM	Agent (Mobile Activation Nigel): "Is there any thing else that I may help you with today?"

11/30/2010 02:12:31PM	chris: "no thanks"

11/30/2010 02:12:55PM	Agent (Mobile Activation Nigel): "hank you for choosing Dell. Have a great a day."

11/30/2010 02:15:28PM	Session Ended

11/30/2010 02:15:41PM	Agent (Mobile Activation Nigel): "Thank you for choosing Dell. Have a great a day."

If you require further assistance, please visit us at support.dell.com

The customer experience is our top priority. Your feedback would be greatly appreciated http://www.dell.com/content/topics/survey.aspx/ss?ssid=w45_bQZMij8~
[Venue Pro General] dhafiz:
So the order I placed today just went from Order Processing to In Production. What do you think that means? At least it's not in the dreaded "Pending" stage... I recall all those that were in pending last time Dell took orders got cancelled.

... Not to say I'm expecting this order to NOT be cancelled.
[Venue Pro General] 937dytboi:
That sounds great but i think people who previously placed an order also was prompted being in production before Dell cancelled them. But a hinch has got me thinking its coming out tomorrow. So hopefully they accept our order and dont try to redo it tomorrow.

Its funny that it says I receive the case for my phone on Dec. 8th and the phone on Dec 21st.
[Venue Pro General] dhafiz:
Fingers crossed! And it is pretty funny that you get the case that early. Maybe you can play-pretend? :)
[Venue Pro General] 937dytboi:
lol. right. im excited, was hoping to get it before I leave Friday. But as long as its coming to me, thats all that matters
[Venue Pro General] notebookgrail:
Just now got a order cancellation email for the order placed and cancelled then(10 days back). Are they cleaning up orders (new and old) again for the DVP or just some random cancellation notice?

Only Dell can do all these kind of testing:D
[Venue Pro General] 937dytboi:
ah failure