yashsingh1/xdaforums huggingface dataset:
[Captivate General] Dankenstein:
I got them to let me keep my plan -- Unlimited data with 1500 texts. And I think that my mms is unlimited through data plan.

Anyway, I got my Cappy through the AT&T website -- which may make a difference. I wanted to make sure I purchased it at the $150 rate, where I was comfortable enough that I'd be able to keep my plan, which was hugely important to me -- at the expense of the $100 I could have save through Amazon deal offered by AT&T. I did NOT pull the trigger at Amazon after going almost fully through the signup process, just to see what data plans and terms were offered. Amazon only offered a few "new" data plan choices -- all limited. NO unlimited data plan offer at all, and NO offer of keeping current data plan. So, over to AT&T I went, because I was just too anxious to get my new Cappy. Or course, it's all xda's fault.

AT&T website did have a keep your current plan option, but I couldn't select it for some reason -- software glitch on their end. In any case, it gave me a firm footing from which to make my demand to keep my unlimited data plan.

I bought the phone went through the entire process with AT&T checkout . . . Then made the call to AT&T almost immediately after getting my confirmation on the Cappuccino order and new 2 year contract setup. I came from the annoyed/angry angle, polite but with clear worry in my voice -- but always coming with assurance (never dropped the Lawyer Bomb, but acted like it).

No resistance at all. In fact, the guy could not accommodate me fast enough. He wad really nice, too, but I even made him stutter twice while adressing my specific annoyance with the AT&T website contract renewal process, and how alarmed I was that I could not select the lost valuable option to me in terms of my new Cappy purchase -- keeping my unlimited data plan.

Maybe it was partly due to the fact that their own website had the keep your current data plan option. But whatever. I got fairly lucky, though. Bottom line is that it's a new contract with new terms and a new 2 year term. The terms of the contract are all contained within the four corners of the document, and it is a take it or leave omit situation. It's essentially a contract of adhesion, where one party unilaterally sets the terms and no amendments from the purchasing party will be accepted.

They can and will force you to accept the limited data plan, IF IF IF it's in the contract. Not sure I kept mine.

Anyone got a link to the current fork contract, so I can give it the attorney review. I can then post a definitive answer and possibly more advice on a successful approach to AT&T.

••••••••••••••••••••••••••••••••••••••••••

VICTORIA CONCORDIA CRESCIT

------------> Sent from my Froyolicious Cognitious Cappy . . . Smooth like Arsenal Football Club.
[Captivate General] Pvster:
i have my unlimited data plan from when i rewnewed a 2 year contact for the captivate. unlimited text and data. on the family share plan too so its all good. so far no issues.
[Captivate General] shiftylock:
that sucks you had to go through that. The "unlimited" internet option was still available for me when I got my cappy from the AT&T site when it came out.

I still cringe at the thought that I almost got an iPhone 4.

Ew.
[Captivate General] l7777:
Well at least I know some still have it. I was polite but firm and told them exactly what I wanted. Not even a nibble or a let me see what I can do though. The front line person tried to tell me that the plan wasn't compatible and I didn't even let her finish with that excuse. The second level stuck to "it's policy" and "the system won't let us" even after I pointed out that I could take my line and leave immediately with no penalty. I even asked what I would have to pay to take my other four lines as well. The only thing the supervisor offered was to have another supervisor call me back in 24 - 72 hours. I guess I'll wait for my callback. I'm just surprised that they didn't offer anything to keep a long time customer happy.

I don't even want to leave because I got the captivate working perfectly and customized for me but I can't stand the limits and price bumps that AT&T keeps pushing when other carriers are still offering "unlimited" packages.
[Captivate General] RockRatt:
I had my full unlimited everything plan for my old phone. I found walmart onlime had the cappy for $89 so I went for it. They called me 4 days later saying i had to change to ome of the lower plans. So I canceled.through the walmart online. Went down to walmart and payed $139 but I was able to keep my everything plan with with unlimited data, unlimited internet, unlimited text and mms. So Everything... I called ATT before doing so to confirm with them. Not sure I would have switched up without it

Sent my Cog'd 2.4.1 FroYo, Darkness Themed, Full of Speed yet Stable as can be Rom that is Snazzy
[Captivate General] Krynn!:
Uhg. I did this same dance a few months ago. I was promised by several AT&T reps that I could keep my old plan (unlimited data, unlimited text, 200 mms), but someone 'accidentally' deleted it from my account in the process of doing the upgrade. And nobody was able to get it back. After going back and forth for 3 months, they ended up offering to put me on a data unlimited plan and give me a $200 credit for my difficulties.

The _only_ reasons that I stayed with AT&T are that a) most of my friends and family (as well as my company) are on AT&T, and b) it wouldn't end up being any cheaper elsewhere.

If the Droid 2 world phone had been out, I might have very well jumped ship regardless.
[Captivate General] moonpiedave:
I still have it.

When I upgraded to the Captivate, I found out they had left my MediaMax plan in place, even though I used a Samsung Impression for about a month. The AT&T sales rep said that since it was still on my account, I could keep it. I guess that's a rare case of their mistake working in my favor. I hope you get it worked out.
[Captivate General] staplebox:
I bought from the store soon after it came out. I asked them if I could keep the unlimited plan and the lady who sold me the phone said yeah. After I paid I double checked with her and she told me some smack about the computer had automatically 'upgaded' me the crappier plan. I nicely reminded her that wanted my old plan and she said she needed her boss to okay it and she wasn't in the store. She said she'd fix it and call me.

She didn't call. After 2 days I called the store and they told me I needed to call the mothership to get it fixed. I was pretty pissed by then so I called the main ATT number and screamed at them until they fixed it.

If it wasn't for my wife wanting her iphone and our decent (old) family plan I'd ditch ATT over this tricky crap they tried to pull.
[Captivate General] veive:
I ordered online, didn't activate and swapped my sim over.

Of course I had the iphone unlimited plan, not the one you are talking about.
[Captivate General] V DidDy 210:
just so you know man, you can get anything from ATT if you are persistent enough. BUT they will NEVER call you back. They're just too busy to call back. They only say that to appease you at the moment.

Ever since I got my first cell phone, I've been with ATT and they've NEVER called me back once. They've been accommodating and what not but you have to call them.
[Captivate General] l7777:
Denied for a second time. I suppose I'll give them one more try in a day or so before looking into jumping ship. Too bad as I just got the captivate to what I would call perfect. Oh well. I suppose I'll be jumping to the Droid X or Evo forum as it doesn't look like the facinate has the dev support that we do and I don't need the hardware keyboard on the epic. Anyone want a captivate? ;)
[Captivate General] Da_G:
I'm on a premier acct (Business FAN) and i've never once been hassled about my medianet 200 which I originally signed up on with the SE W810i (also on the 550min familytalk with 3 line limit that isn't offered anymore)

Since they started requiring smartphone specific plans i've upgraded to the blackjack, tilt, fuze, pure, tilt2, captivate. All through the premier online store, 1 year contracts (usually allow upgrading 6-8 months into it with a 1 year contract).

AT&T definitely recognizes the IMEIs properly as I sold the Fuze to a buddy of mine and as soon as he booted it up with his SIM inside, his plan got switched to smartphone data.

One of my other lines purchased the pure with a data block on the account (normally that phone would require data and not be allowed with a data block) 1 year contract for $0.01 shipped, no data plan required at purchase time. Captivate (refurb) was $49.99 shipped on 1 year contract, again no data plan requirements at purchase time.

Somewhere in the system there's a flag that turns on/off this automatic IMEI plan switching, i imagine. Something tied to business accounts/grandfathered accounts would be my guess.
[Captivate General] Krynn!:
Crap. I've a premier account as well. I almost went that route, but decided to do it in person instead. Result? I got screwed, and after 7 handoffs to different managers, they "couldn't put my old plan back on" and were "terribly sorry to loose me as a customer, but have no way to readd the plan". I guess I should have just done it on the web like I was first planning to.
[Captivate General] l7777:
yeah, I've done similarly. Also on a large FAN and I've been through a Cingular 3125 -> 8125 -> Tilt -> Fuze -> Captivate and only now has it been a problem. Kind of annoying to be honest as they stick to the party line of "That plan isn't compatible with your phone, no one can put it back." I'm always polite but maybe I shouldn't be. I've mentioned going to a competitor casually to both reps and got no offers either.
[Captivate General] rwj5279955:
Premire here as well. They said I was grandfathered in to the old unlimited data plan
[Captivate General] Hutcha:
Premier customer for a decade. I've had the mediamax 200 for about 6-7 years. I never had a problem switching phones and keeping my plan (8125, fuze etc). I got the Captivate on Sep 20th. When it was activated (at BB) I got a txt saying a data plan is required with my smartphone and 1 would be added for me if I didn't. I didn't think much of it because the sales rep said I could keep my current plan and the terms for the phone only said that a min $15 data plan was required.

On Nov 9th, I got a txt saying "Did you know a data plan is required for your phone? We have added an appropriate data & msging plan".

Total crap. Currently waiting for my BBB complaint to go through.

Welcome to suck!
[Captivate General] malfuncion:
mediamax plan?

not sure what the "mediamax" plan is, but I am on the 1200 minutes, unlimited data, and unlimited text/MMS. it was originally the $100 iphone plan back in the day.

I was able to keep it because I was "grandfathered" in from my original iPhone 2G. I kept it through my upgrade to the "pure" (POS WinMo phone) last october. Then when I upgraded to the Cap I had to resign to another "new" contract and shortly realized after the first bill they switched me from the unlimited data to a limited plan. I then proceeded to throw a "****-fit" and called customer service.

I had to talk to quite a few "managers" and gripe at them about cancelling (been a customer for over 5 years) before they gave it back to me. I had the final "best luck" calling at 7am (CST).

When we merged my G/f's account with mine last july she had the plan also but the captivate upgrade actually ended up sticking to her since she didnt originally have the unlimited.

Crappy thing is we are going to probably have to go through it all over again when we upgrade her line...and I really doubt I will be that lucky as when I got it last time they said they are getting EVERYONE off the unlimited- even at&t employees...
[Captivate General] danielsaenz:
They should let you keep it. I kept it, just ask for a manager at a REAL store, hard to say no when you're in their face.
[Captivate General] dennistaylor:
AT&T upped my plan without permission and, after having dealt with them about it every month since August, I'm dropping them for T-mobile. I've been a loyal AT&T customer since 2002 and gone through changes with them, as they were acquired by Cingular, then went back & forth as AT&T a couple times. Even the Customer Service Rep. told me, last night, that my plan was compatible with any smartphone and that previous reps mishandled it by not putting a cap on my data plan changing over. I have emails and voicemails proving that they weren't going to budge and suddenly was told they would adjust it back, once again.

I've dealt with this issue for many hours and even wondered if I had a contract at all when they "accidentally" wiped out my sims, a few months ago. After having to drive around the city to find a store that had an Iphone 4 sim and talking on the phone in excess of 8 hours, I've finally had enough.

According to their own terms of service, they can't change your plan and cause a price increase or you have 30 days to give notice of cancellation and keep your phone without recourse, regardless of the time remaining in your contract.

Check it out:

http://www.wireless.att.com/cell-ph...Agreement&subSection=canAttChangeMyTermsRates

If I see anything on my credit report, I'll be submitting some documentation and voicemail recording to my attorney...
[Captivate General] drummer07:
sorry to say, rules are rules. nobody care how long you have been a customer.
[Captivate General] polarbee:
From your link:

We may change any terms, conditions, rates, fees, expenses, or charges regarding your Services at any time.

How exactly do you read that to mean they require your permission?
[Captivate General] dennistaylor:
Apparently you didn't read the part AT&T put in all caps...

"IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE, BEYOND THE LIMITS SET FORTH IN YOUR CUSTOMER SERVICE SUMMARY, OR IF WE MATERIALLY DECREASE THE GEOGRAPHICAL AREA IN WHICH YOUR AIRTIME RATE APPLIES (OTHER THAN A TEMPORARY DECREASE FOR REPAIRS OR MAINTENANCE), WE'LL DISCLOSE THE CHANGE AT LEAST ONE BILLING CYCLE IN ADVANCE (EITHER THROUGH A NOTICE WITH YOUR BILL, A TEXT MESSAGE TO YOUR DEVICE, OR OTHERWISE), AND YOU MAY TERMINATE THIS AGREEMENT WITHOUT PAYING AN EARLY TERMINATION FEE OR RETURNING OR PAYING FOR ANY PROMOTIONAL ITEMS, PROVIDED YOUR NOTICE OF TERMINATION IS DELIVERED TO US WITHIN THIRTY (30) DAYS AFTER THE FIRST BILL REFLECTING THE CHANGE."

The customer service rep admitted that's what they did...
[Captivate General] SULL3N:
Ya, im pretty pissed off too now. I got a text from ATT yesterday saying they added an appropriate smartphone data pro plan 2gb cap, which is BS because i've had a mediamax unlimited mms/data plan since 2005. Plus I've never bought a phone on contract since i started my service with them in 2005. Paid cash straight up for my Captivate and swapped my old cingular sim card in it. I've never got a new ATT sim for fear they would do something like this. :mad:
[Captivate General] l7777:
Ahhh, so I'm not the only one, just the first to notice. I finally got a $25 please go away credit on my account after the third rep, but I'm not going to accept that. I'll probably be a Verizon customer as soon as they release the Incredible HD. If anyone successfully gets their mediamax plan back let the rest of us know how you did it. This is just a total money grab. AT&T is trying to fleece their customers on data packages to make up for selling the phones at a loss. They might be able to get away with it if their data coverage was better, but right now they can't hold a candle to Sprint and Verizon.
[Captivate General] robhs:
I have been an AT&T (Cingular) customer since 2005. I started out with the 3125 and the mediamax 200 plan. I upgraded twice with the Tilt and Tilt2 without problem. When I read about the changes coming to the data plans, I decided to buy my Captivate outright without the upgrade. That was in July, and so far I have had no trouble keeping my old data plan.
[Captivate General] polarbee:
Digging through old info on the mediamax plan, it looks like that was never intended for use with smartphones. It was just for regular cellular phones (which wouldn't be pulling much data really anyway.) And AT&T has held for awhile now that a smartphone data plan will be added if they detect one without a plan. *shrug*

Info on Engadget here.

Not saying it doesn't suck; just saying it's really not unexpected.
[Captivate General] brannutz:
I got my Captivate at Best Buy and told the guy i didnt wanna change anything on my plan and he said no problem. I still have the $50 smartphone personal bundle with unlimited text mms and data that I chose when I got my Fuse. If I log into my account on ATT website I even have the option to change to 200text and unlimited data for $35 or just unlimited data for $30. Strange, whether or not they would actually let me change is another story but the options are there to click on.
[Captivate General] polarbee:
I've bumped up my text plan twice now since getting the Captivate and still have my unlimited data plan I got with my Tilt. (Pesky siblings won't stop texting me!)

I think there's a critical difference though between the unlimited data plan and the unlimited mediamax plan.
[Captivate General] k0sun7eash3d:
They bumped me from my mediamax unlimited plan when I got my Rogers Xperia X10a. I was really frustrated that not only did they bump my data plan from $10 to $25 on a phone that they received no subsidy on (and didn't have at the time), but after nagging the people at customer service for a while, I managed to get grandfathered into the $30 unlimited smartphone data plan.

Since then, I've been making it a monthly mission to go upwards of 5GB per month, just cause I can. Seems like really shady business practice to force the data plan on phones that didn't receive a loss on in the first place.
[Captivate General] dennistaylor:
Yeah, my plan was MediaMax+200 unlimited data and the cancellation rep said it was compatible with any smartphone.

Just select option '5' and it will ring right through to an agent. I was pretty surprised that I didn't have to wait at all...

T-mobile uses the same towers and has better service.

Bye-bye, AT&T and all my headaches while dealing with your "service"...
[Captivate General] mayad79:
As a former storm trooper, here is the scoop.

As of 2010 ATT added something that allows the system to automaticly add the correct data plan feature to smartphones. If the imei is an ATT phone.

But, there is a feature called smartphone exclusion which some folks may have if their accounts are pre 2010. If someone with smartphone exclusion upgrades to a smartphone that feature is removed automatically.

If the imei with ATT is set to a a non smartphone and smartphone exclusion is added "this is the hard part" and 15 dollar data unlimited is added later. It should stick. Keep in mind this is not confirmed yet, but it makes sense that some folks have been able to keep their plans. Most likely because they upgraded a different line than the line that is currently using the phone.

So the question is how to have customer service add smartphone exclusion. Maybe customer retention dept.. a valid reason must be given that's relatable. Maybe stating that there is no data coverage. Or traveling to Canada or Mexico for a year and want it disabled.

Hope it helps.
[Captivate General] mayad79:
To all those that are using a non ATT smartphone, do not pay for pda data. Unlimited 15 or 10 dollar with unlmtd messaging is all you need to pay. Remember sales people are just doing their job. There is no difference between pda data and data unlimited except for the current data caps. The speed is the same and the server is the same wap.Cingular.
[Captivate General] SULL3N:
Got my unlimited data back!!!!!

Check this post http://xdaforums.com/showthread.php?t=864629&page=4

Good luck!
[Captivate General] spunky71169:
Still Have MediaMax 200

I activated a Samsung Sync back in 2006 with the MediaMax 200 plan, then went to a Moto RazorV3xx before moving on to a Samsung Blackjack II in early 2008. I realized I was grandfathered into the plan (and 200 additional minutes from old at&t/cingular "blue") and decided right then and there no more AT&T phones, period. I currently have an unlocked Nokia E72 purchased from DELL in 8/10 and still have unlimited data. Hopefully will be moving on to a Nokia N8 soon. If AT&T does not have the IMEI number it has no idea what phone you are using so they won't change your plan. I am not using a "supported" phone so no smartphone data plan requirement. In the account info page online my phone is grayed out; I can choose any phone picture or add/delete and available data plan at will. The downside: I cannot access Cellular Video or the MediaNet store, no big loss there. The upside-unlimited data for $15 a month and have been using a HDSPA+ (10.2mb) phone months before AT&T offered one. And, oh yeah have been off contract for over a year and don't plan on being on one ever again. :D

Also, one final note: I also can use my phone as a wi-fi hotspot using JoikuSpot, and also tether it to my laptop by using internet sharing. No additional charges. I am a light user (less than 2gb a month) so perhaps that keeps me under the wire. I am sure it doesn't hurt.
[Vibrant Q&A, Help & Troubleshooting] moisesdc650:
Lately my gallery has been laggy. when i open the file it takes a awhile to bring up my photos. any one else has this happening to them? or does anyone have a solution?

thanks
[Vibrant Q&A, Help & Troubleshooting] keggerdude:
Happens to me sometimes too.
[Vibrant Q&A, Help & Troubleshooting] Myzery:
Been happening to me yesterday and today. I turned my phone off and back on (only cuz it wouldnt play ANY youtube videos) earlier today and it doesnt seem to lag at all anymore. Dunno if it'll help, but worth a try.
[Desire HD General] guinnes.s:
Are Facebook photos blank on ur fb app on DHD?THEY seem to go on/off most of the time. Thanx
[Desire HD General] noergaard:
Indeed they are.
[Desire HD General] matthiasdeblaiser:
I just use the touch.facebook.com website, it's a lot easier than the app

That facebook Android app really sucks imo. It laggs, lacks options and looks horrific. I wish there was a decent FB app like for the iPhone
[Android Apps and Games] thierry_b:
Hello,

Do you know if there is an app which save old sms older than x month, to have less sms in the phone?

SMS Backup and Restore save all sms, but I never find a way to save only older sms.

It can be saved in txt , xml files, gmail account, it doesn't matter, the principal for me is to save these older sms and delete it from the phone.

Thanks :-)
[Tilt, TyTN II, MDA Vario III Windows Mobile ROM De] maurin3do:
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