yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] ratchetjaw:
oh I agree with you 1,000%. And shambolic is my new favorite word lol. Awesome :-)
[Venue Pro General] sixsevenco:
Good News from Dell:

Dear [REDACTED],

Congratulations, your registration has been successful.

You have been registered with T-Mobile for the plan you selected, Keep Your Existing Voice Plan*.

Your registration has entitled you to a discount with Dell for $250

Your reference number is: [REDACTED].

You are able to log in and view your registration details by following the link below.

Thank you for registering with Dell.
[Venue Pro General] domineus:
it appears some orders are going through then but what determines whether an order goes through? so far mine is still in production which is a good sign considering it is a business day...
[Venue Pro General] sixsevenco:
More good news for our friends in the UK:

http://www.dialtosave.co.uk/mobile/news/2010/11/19/dell-venue-pro-available-to-pre-order-on-orange/

Bad News:

http://www.computerworld.com/s/article/9197226/Garriques_departure_part_of_Dell_reorganization

"News of his departure along with recent problems with new Dell Venue Pro smartphone running Windows Phone 7 have provoked concern about Dell's ongoing commitment to the mobile market."

http://www.pcmag.com/article2/0,2817,2372941,00.asp

"Under Ron Garriques, Dell's attempts to build phones were marked by high ambitions and really, really bad execution. Abysmal execution. Truly embarrassing execution."

http://www.bnet.com/blog/technology-business/dell-mobile-is-gone-a-victim-of-incompetence/6884

"...the kiss of death was actually the Dell Venue, a smartphone that runs Windows Phone 7. It hit the market pretty much on time — saints be praised! — but with massive battery and Wi-Fi problems that gave Dell a black eye and left it on the hook to replace who knows how many units. (The company planned to use 25,000 for its own employees.) And when you’ve just started to come back from a lawsuit alleging that you sent out gazillions of PCs that you knew to be bad, this is exactly the sort of thing you don’t want to see."
[Venue Pro General] cccooper:
I was hoping this phone would be available today. I'll look into getting it when it comes out but for now I'm just not going to worry about it. Even if I could get a preorder to go through, its not going to ship for almost a month!

Ridiculous. :mad:
[Venue Pro General] ajftl:
the Dell Venue, the company’s Microsoft (MSFT) Windows Phone 7-based smartphone, was the final screw-up.

after reading that im staying away ...
[Venue Pro General] sixsevenco:
Remember, that's in context of Garriques. His screw-up. Dell needs to figure out how to recover. I am still counting on the warranty period as my safety net with this phone.

On a side note. Isn't it amazing how a large company like Dell can be brought to its knees by the failures on one person? Of course, Michael Dell or whoever Garriques reported to is really the person that dropped the ball. Trust, but verify. It applies to all levels of an organization.

It also amazes me how these execs get their golden parachute even though they clearly failed. Why do shareholders put up with it? Can his ass, address/admit problems to your customer base, and recover. (Yes Dell, it is that easy.)
[Venue Pro General] gshocker:
I talked to my local Microsoft store last night and they still have no idea when the replacement phones will be in. Originally they were told this week but since that initial report they have not heard anything.. Not even a confirmation that the replacement units had been shipped from Dell so I was told hopefully next week sometime but that was still only a guess.

They did offer to swap my unit out for another model that they had in stock but I think I am going to hold out a bit longer.

Shocking that Dell can not seem to get their act together. Lucky for MS stores they did not sell too many units but when they finally start shipping the reviewers will all be talking about how late the phone was as a lead in to their reviews.
[Venue Pro General] DarkAlkamist:
After 4 transfers later, I canceled my order. I guess I will take the HD7 for now. Just too much going on with dell for me to feel like they are going to support this phone like they should. I'll take a second look a couple months after its out.
[Venue Pro General] efjay:
It took 4 transfers to cancel an order for a nonexistent phone? Did they try and persuade you to keep your order with a promise of delivery?
[Venue Pro General] Razorfold:
Couple of things.

1. Computerworld / Infoworld are both terrible terrible sites...nobody in the tech world really cares about what they say...

2. Massive battery issues? Sorry I don't think mistakenly labelled batteries count as a massive issue. If the batteries were blowing up / open portals to the next dimension...then yes...that's a massive issue.

3. The wifi issue is a bug that will be fixed with a software update, I believe.

Now, on the execution / launch of these products....Dell was absolutely terrible. The streak and aero, both good looking / quality built devices...but they shipped with Android 1.5/1.6. The dell venue pro, probably the best WP7 device (with the focus coming a close second)...ruined by a terrible launch.
[Venue Pro General] DarkAlkamist:
No not at al. I did feel like I took a trip around the world, just talking to customer service on the phone. They did not even know that it was a phone. Smh...
[Venue Pro General] ratchetjaw:
Oh boy. This looks bad. Does this mean Dell we keep using BB? Talk about eating Crow
[Venue Pro General] sixsevenco:
I agree with everything you wrote. To be honest, I didn't really scrutinize the source of these articles. I just did a google news search on the DVP, and this is what came up.
[Venue Pro General] efjay:
Just realised that the amount for the DVP has been witheld from my account as well, and status is still "in production". Maybe we will see movement on monday (havent we said that before? :) ) but in any case its a really strange situation.
[Venue Pro General] Kloc:
I really want this phone. I hope they can get all the problems solved and get it really release to market. I've been checking the site every day for a chance to buy one.
[Venue Pro General] notebookgrail:
For those who did the upgrade for $249 (like me) for the DVP, what happens if we go and upgrade directly from T-mobile/Amazon/wirefly for the HD7 (while we on DVP)? The reason is right now, t-mobile/Amazon/wirefly shows me that i am eligible for upgrade. Does it mean like we can double upgrade and effectively get the other for a lesser price (all with just one line of service).
[Venue Pro General] Pedmart:
I think you should just do it. If anything blame it on Dell and tmobile's lack of communication with their costumer base. I'm pretty sure you can pull it off if later you have to talk to tmobile's phone representatives.
[Venue Pro General] sixsevenco:
Or you could be honest and not try to game the system. Dell, T-Mobile, Amazon, etc. may have their problems, but that should be used as justification to steal from them.

Also, to the guy that asked the question... if you think someone wont figure this out eventually, I think you'll be in for a shock later on... Do you think you're the first person to think of/try this? Do you want to risk paying full retail for one of the phones when they find out?
[Venue Pro General] yipcanjo:
"We are currently ramping production so we can launch the Venue Pro on a bigger scale. We still have more work to do. I'm working on a blog post I'll be publishing a bit later this afternoon."

Posted from a Dell employee earlier this afternoon. There should be / might be a further blog post today sometime.

http://en.community.dell.com/dell-blogs/Direct2Dell/b/direct2dell/archive/2010/10/11/meet-the-dell-venue-pro-smartphone-with-windows-phone-7.aspx

** UPDATE **

New post is at: http://en.community.dell.com/dell-blogs/Direct2Dell/b/direct2dell/archive/2010/11/19/where-we-are-with-the-dell-venue-pro.aspx

"Doesn't take long in the #dellvenuepro tweetstream to see that potential Venue Pro customers are waiting for us to share official details.

We are currently ramping production so that we can launch the Venue Pro on a bigger scale. Bottom line, Dell wants to be sure when you place an order that we can ship your Venue Pro in a timely manner. Like Bill mentioned before, initially, we plan to offer it to customers in the United States via T-Mobile.

I've also seen the chatter about the Windows Phone 7 and micro SD cards. Here's what I can make clear right now. Dell will only support the micro SD card configuration that you order. If you remove the micro SD card, your Venue Pro will not work. This is because the part of the Windows Phone 7 OS is installed on the card. Another reason: there is not an eject mechanism in the micro SD slot. It was not designed to be user-accessible.

I've also seen tweets from folks like @Nabiscuit reporting issues with the headphone jack. I've asked our teams to look into this. Another thing our teams are looking into are the camera settings not being saved.

I know many of you have been waiting for more details. Folks here definitely appreciate the interest. We’ll work with our teams to share more Venue Pro details here on Direct2Dell and via the #dellvenuepro hashtag."

Not much there, but it reiterates that Dell is *not* abandoning this phone.
[Venue Pro General] zazierx:
'Our teams are looking into the camera issues along with the teams at Microsoft.'

Doesn't mean that it will be fixed when we get our venue pro.. but it will be looked in to. =\
[Venue Pro General] Razorfold:
If its a software issue, it will be fixed with an update. If it's a hardware issue, then I'm pretty sure you could call up dell and get them to ship you a replacement device.
[Venue Pro General] BeBogus:
Looks like Dell has made a statement. Not much info.

http://en.community.dell.com/dell-b.../19/where-we-are-with-the-dell-venue-pro.aspx

From the link above:

"We are currently ramping production so that we can launch the Venue Pro on a bigger scale. Bottom line, Dell wants to be sure when you place an order that we can ship your Venue Pro in a timely manner."
[Venue Pro General] Se4nH4x:
The smartphone market is a piece of ****. I hate that Canada never gets anything.
[Venue Pro General] althejandro:
Is anyone familiar with tmobiles return policy? I got rid of my phone in order to get a dvp but Dell decided to be cute and push it back. If I get an HD7, could I return it for a dvp once it comes out?
[Venue Pro General] notebookgrail:
If you are in CA, its 30 days return policy. Everywhere else, its 14 days. No question asked.
[Venue Pro General] ajftl:
14 days.......i just returned HD7... back to android till dell or something else come up for tmo
[Venue Pro General] Pedmart:
So it's coming soon! Yeah! ... Probably December.... :(

I gotta live with my dumb htc hero, which I hate so much...

I'll wait but if somehow, I can get unlimited data from AT&T, I'll buy a focus.

And if no AT&T and the phone still has issues when it's released then I'll just get the next android for t-mobile or verizon.

Next year's version will be better anyway, better phones, new updates, (hopefully a front facing camera that works with msn messenger) more apps: Skype please, and "4G" speeds.
[Venue Pro General] sixsevenco:
Got my fatwallet cash back notification today, so it seems like everything is still progressing. I didn't get 4%. It was more like 2.6%.
[Venue Pro General] raimeiken:
yeah I checked my bank account and Dell took out the payment
[Venue Pro General] ANonymous627:
Have any of your estimated delivery dates changed? I doubt they'd take any funds if they're not actually going to be working on your order just yet and it can't take that long to build and ship a phone. My order is still listed as being in production but Dell has yet to take the funds from my account which is probably because I paid via PayPal instead of using a credit/debit card.
[Venue Pro General] raimeiken:
nah it's still the same estimated shipping date for me which is 12-13-10
[Venue Pro General] gshocker:
Just got a call from the local MS store and they got another shipment in. Guess I will be heading down to get my replacement unit and hopefully my gift card. I think last I talked to them they expected a couple extras in that shipment and then another one a few days later so maybe things will start flowing next week.
[Venue Pro General] zaijian:
You must have just beat me, mine's scheduled for 12/14! The wait is killing me!
[Venue Pro General] Arcarsenal:
Which store did you purchase from?
[Venue Pro General] pNoyr3D:
Dell just set up a popup store to display their devices in front of the store I work at in the mall. They surpisingly have the dell venue pro, unbranded. They said it was their demo device. The device felt AMAZING!! Very sturdy & WP7 runs soo smoothly on it.

I asked for a estimated release date & they said 1st week of December, which is only a couple weeks away.

The guy said to the lady ''are you sure we're supposed to disclose that information?'' lol.

But yeah, 1st week of december hopefully.

& it will be worth the wait, the venue pro is AMAZING!!!!!

Also, there is a 32GB version which will be 299.99 upgrade.
[Venue Pro General] citrix80:
1st week of december? in store or online? I want the unbranded one, no t-mobile logo on it.

32gb? where did you hear that? how much will that cost?
[Venue Pro General] gshocker:
Well good luck to all who are hoping to get their units shipped. My Venue Pro days are over for now. I got the call to replace my unit from the MS store today and I headed on down there...

1) got the phone exchanged and noticed right away that the build was a bit better as the slider was tighter and it was straight and not slightly off center. The bad part was none of my SIM cards would work in it.The store tried another SIM card from an employee and that did not work either.

2) phone 2 from the store.. got it opened up and again it would not read any of the sim cards. Again tried three working SIM cards and again none of them worked.

At this point I gave up.. they only had one unit left. I took an HD7 and was told that if they get more Dell units I could come in and swap out again.. At this point I am not sure I am ready to trust Dell.. Love the screen, Keyboard and gorilla glass but having a functioning phone has t count for something.

Will keep an eye on this thread to see how others do when they get units direct from Dell.
[Venue Pro General] djca:
Sorry to hear that Dell looks to be having serious quality control problems with the Venue Pro. They should sort it out with Qisda who's reportedly making the phones for them. They shouldn't have rushed it for the November 8 launch. It was clear from the October WP7 lineup announcement that they were only targeting Holiday 2010. I wonder whose decision was it to push the soft (disastrous) launch at MS stores on November 8, Dell's or Microsoft's?

I have an "In production" order for the Venue Pro. Hope Dell will be able to fix the problems by the time it ships out. In no rush to get a WP7 phone, but it will definitely go back to Dell if the problems aren't fixed.
[Venue Pro General] richlee111:
I just left the Oak Brook store w/ the same problem. They swapped out 2 phones, and both times the sim was not detected. Tried multiple sims and the same issue. We were able to find one good phone. There were 3 other guys doing swaps, and all their phones were good. Just my luck. So if anyone is going in to get a phone, TEST IT AT THE STORE BEFORE LEAVING. They are flaky still:(
[Venue Pro General] Arcarsenal:
My brother and I were the two guys there with you helping you with your SIM swap. My brother's phone still works fine, but I rebooted my phone once and now my SIM won't be read. I've tried three different SIM cards and all won't read. I was the guy who bought the phone outright, my brother was the one who upgraded, but I don't know if their theory about IMEI activations strengthens with these recent issues we're having.

The third guy who showed up a bit later just called me and told me his SIM won't be read by his replacement either, after he cycled the radio. He also bought the phone outright. He was still at the store waiting for the MS rep to get off the phone with T-Mobile.

I don't even know what to think anymore... this phone just might not be ready for primetime. I want my original phone back. The WiFi and SIM worked fine there...
[Venue Pro General] Razorfold:
Lol...Dell is making this launch worse and worse for them.

You would have thought that the two weeks in delays would have meant they had a working device...not one that the SIM doesn't work in.

Also, just to clarify does it not read the SIM (ie you put the SIM in and it still says insert sim) or does the SIM not activate on T-Mobile's network? If its the second, then T-mobile may be blocking activations on that phone or something.
[Venue Pro General] Arcarsenal:
The error says the SIM is invalid or not inserted. The first time I booted I was able to connect to HSDPA and login to Windows Live. After a reboot the phone stopped recognizing the SIM. It works with no problem in my Nexus One.
[Venue Pro General] richlee111:
Ha...same problem now that I have rebooted. The Sim can't be recognized anymore:(
[Venue Pro General] Razorfold:
Hm that sounds like a hardware issue at first...

But it worked at first, then stopped working? Could be a software issue :/

Bah...w/e it is..FIX IT DELL!
[Venue Pro General] Arcarsenal:
Wow, so that's 4 for 5 of the Venue Pro's that we saw today. My brother's is still going strong, but he's understandably afraid to restart his phone.
[Venue Pro General] richlee111:
It says "Invalid Sim." Originally, when I was getting this error at the store, we thought maybe I was using an old SIM. So the assistant store mgr had me call into T-Mobile and activate my account on a new SIM they had laying around. Tried that and it didn't work, same problem. So afterwards, we were clueless. The guy and his brother, who just posted, was nice enough to let me try his SIM(which originally worked), in this phone. It still didn't work with his SIM, so we assumed that the phone itself was bad.

Then after that, one of the employees thought maybe my SIM account is not tied to the phone's IMEI. They looked up my account through their dealer login. They then switched my account's assigned IMEI from my current G2 to the DVP. After doing this, it still did not work.

I was purchasing another phone for my boss, so I thought maybe his phone will work. So I put in my SIM, and it did! I powered the phone off and left. After seeing the post above, I decided to power the phone on again at home and try it. Now it does not recognize my SIM again. Same error and problem now.

So what does this mean? 1) Bad hardware? 2) Bad software/firmware 3) Or a T-Mobile network provisioning of the phone's IMEI? 4) Any other clues??
[Venue Pro General] efjay:
If the new DVP's are unlocked, how about trying an at&t SIM in it? Would pinpoint if its a network, SIM or hardware problem.
[Venue Pro General] Razorfold:
I find it ironic that the best WP7 device, is going to soon become the worst because of simple issues.

I mean let's look at the issues so far:

1. Camera quality is pretty poor.

2. Headset adapter won't fit in the hole properly.

3. Screens not attached to the device properly (off center)

4. SIM doesn't get read most of the time.

5. Ridiculous product delays with no confirmed shipping date.

I mean yeh product delays are bad enough, but for god sakes Dell..make sure the products leaving your factory actually works before trying to ship them (even if its only 20 handsets). The headset not fitting in correctly? How did nobody notice this during testing? SIM cards not working? Where's the QnA?

I'm seriously seriously considering canceling my order if one more issue pops up. And Dell better not try pulling the "your order is in production so it can't be canceled" stunt.
[Venue Pro General] zazierx:
Even with all this, i'm probably going to still go out on a limb and order this when its availiable. If it sucks, ill just return it. Since At&t doesn't offer unlimited data anymore, getting a Samsung Focus is out of the question, and I don't want a Hd7, so i guess ill just wait.

HOPEFULLY alot of these issues will be addressed before they start shipping out phones, I get the feeling the 'T-mobile' marked phones are a bit different on the inside as well. But we'll see. I don't think dell is stupid enough to start shipping these out knowing all these issues exist in thier products, but I've been wrong before.
[Venue Pro General] sureloch:
For those who had phones that were working but stopped working, perform a hard reset and the phone might reconnect to the network indicating a software glitch which will soon reappear. If after a hard reset the phone will not connect then someone has asked t-mobile to block the dell IMEIs forcing people to return them. This would be confirmed if the phones can still log onto AT&T's network.
[Venue Pro General] Razorfold:
Problem is though that the phone says the "Sim is invalid or not inserted"

If it was t-mobile blocking the IMEIs, that message shouldn't be displayed..hell I can put a 5 year old canceled SIM into any phone and it will turn on. Obviously it won't be able to make calls / text / use data...but the phone will still detect the sim and boot.

So that leaves one of two options, its either software or hardware. I'm leaning towards hardware since I don't think the SIM card readers vary too much between phones...so its either a loose connection (would explain why it connects sometimes) or a bad batch.
[Venue Pro General] richlee111:
I have an old AT&T and a working Rogers SIM. I tried both and the SIM Invalid problem comes up. If I put those SIMS into my G2, they can be recognized as their carrier's. So yea, its probably not a carrier IMEI issue.

Also, it looks like they are trying to fix the headphone by including a new type of headphone. The old ones I got from the first batch were "in-ear" types, and these are regular bud types. They fit fine now, BUT there is a lot of static and an occasional crackling that you hear in the background! I thought maybe these headphones are cheap, but other headphones I plug in have the same static problem.
[Venue Pro General] fathamburger:
What a mess. I also had SIM issues with the developer phone which I just returned today. One particular Rogers SIM was so bad that it forced the phone into an unrecoverable error when plugged into Zune but removing the SIM thankfully fixed things.

If they sell the phones by Monday I think we'll just end up as paying beta testers even moreso. I'm giving in and seeing if Rogers is selling the Focus on Monday.. sounds like Dell needs to go back to the drawing board on this. If Samsung is supplying the AMOLED's to Dell, they will probably hold back supply some more for to give the Focus more of a chance to succeed. Rather than to lose dev time getting caught up in this, if I can get a Focus before hand I will probably do so
[Venue Pro General] Se4nH4x:
how the hell did you get the dell venue pro in Canada?

what developer phone ??
[Venue Pro General] fathamburger:
No I didnt get a DVP in Canada! yeah I'd love for it to be mailed from Dell Canada but I doubt it'll happen, more than likely it will be mailed from the states and be buried in customs for an extra week.

I meant the black prototype/mockup that you see many early videos demoing on, they were given out to devs (if they are fortunate) and sales reps, bloggers etc ahead of time. If anything Samsung may have built too many of them and not enough actual phones for retail :P

I got some use and testing done out of the dev phone but because of SIM issues (in Canada anyway), couldnt do anything with the data or SIM and I wasn't willing to pay Rogers even one cent that I didn't have to so I'm stuck waiting.