yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] benjaminries:
Well there's you from Europe and me from Canada who won't be giving T-Mobile USA any revenue... then there's potential AT&T 2G users... and finally, it turns out that AT&T and the other big carriers actually own tons of AWS licenses in the US, and could conveivably use them in the future.

I think that this is mostly a collective action problem. The CDMA carriers' devices are already locked by design (they don't use SIM cards), so they get to have exclusive devices. AT&T and T-Mobile also want exclusive devices. If everybody could just lower their swords together, they would be forced to compete on price and network quality rather than phone selection.

If anything the FCC is excacerbating this problem - did you check out Dell's Venue Pro filing docs, where they swear that they will disable the DVP radio's 850/1900 UMTS capability in firmware? This is clearly in service of some kind of anti-competitive rule. I imagine Apple had to do the same thing with the iPhone 4, which has a hardware radio that reportedly supports five 3G bands (850/900/1700/1900/2100) but when people put in a T-Mobile SIM, no dice.
[Venue Pro General] domineus:
I'll talk to a support agent =)
[Venue Pro General] zipxavier:
So it changed to Coming Soon again, then back to Call for Pricing. MAKE UP YOUR MIND DELL!
[Venue Pro General] domineus:
it has both but i want to see if I can buy it today =) at least extend my t maybe contract :D
[Venue Pro General] ANonymous627:
Glad to see that I'm not the only one that is wearing out the F5 button on my keyboard this morning.
[Venue Pro General] domineus:
i know I am

edit I am so on hold let's hope its released today if not I will be so mad
[Venue Pro General] ANonymous627:
On hold as well...
[Venue Pro General] domineus:
so who's gonna win the hold race =)
[Venue Pro General] ANonymous627:
I've been off hold since right after my last post, and... still nothing. Couldn't order yet or get any solid info.
[Venue Pro General] domineus:
ditto they said there was a holdup for some reason maybe later this week =/
[Venue Pro General] m4xx0rz:
Call

I called the sales hotline, which one of the Online Chat guys directed me to.

They were super busy. An automated message had me leave my name and number.
[Venue Pro General] ratchetjaw:
******** just told be the website is wring and its not released yet. Its just a ploy to get your info and supposedly they will get in contact when its released
[Venue Pro General] zipxavier:
This is why I believe it's today. Neither that banner or the shop now box existed until 2 hours ago.
[Venue Pro General] m4xx0rz:
There is also a Venue Pro in the drop down menu for Mobile Devices up at the top.
[Venue Pro General] domineus:
I think they did have the intention of making it today but like pushed it back
[Venue Pro General] ANonymous627:
It's been in the drop down for at least a day or so.
[Venue Pro General] m4xx0rz:
I stand corrected then.
[Venue Pro General] domineus:
don't matter...its not available

and the select thing is down
[Venue Pro General] zipxavier:
yea, the select buttong being gone is not a good sign...man I was really hoping for this today
[Venue Pro General] domineus:
dell blog said later this week I hope it isn't friday make it reasonable like wednesday so I can return the 548 hd7 and get the cheaper 199 venue pro
[Venue Pro General] zipxavier:
I returned my HD7 yesterday expecting this to come out
[Venue Pro General] ANonymous627:
Has anyone tried calling one of the Microsoft stores and seeing if they would ship one?
[Venue Pro General] domineus:
stores are sold out
[Venue Pro General] ANonymous627:
When they had them in stock would they have done it? Since they are already selling the device it's possible that they'll get more before Dell sells them directly.
[Venue Pro General] zaijian:
Worst product launch in recent memory!
[Venue Pro General] bex0rs:
I was able to place an order though the website earlier. The only model available was the 16 GB, and it was $499.99 without contract, or $149.99 with a T-Mobile plan.

This is what my current order status says:

Shipping Method:	2nd Business Day

Estimated Delivery Date:	12/9/2010

Carrier:	Not Shipped

Tracking Number:	Not Shipped

Quantity	Item Number	Description

1	225-0433	Dell Venue Pro Smartphone, 16GB, UMTS 2100,1700,900, BLK

1	421-4592	SW,WIN,PHN7,PX,LVL1,CH1,ALL MS SVCS

1	331-1145	Dell Venue Pro Smartphone TMO KIT,BLK,400 with SIM

1	927-3713	Advanced Exchange Limited Warranty Initial Year

1	927-3693	Dell Hardware Limited WarrantyInitial Year

1	991-1209	No Warranty beyond 1 year

1	468-9169	Lithium Ion Battery

1	468-9170	Wall/USB Charger and Cable

1	468-9171	Stereo Headset with Microphone

1	468-9172	Product Safety and Warranty Brochure
[Venue Pro General] ANonymous627:
I don't think I've ever been so jealous. You're a lucky man. I was up till 4 then woke up at 7:30 and at no point could I place an order.

That estimated delivery date isn't so nice.
[Venue Pro General] zazierx:
wait what? when? and how?
[Venue Pro General] domineus:
will it ship though? that's the question

and 149 on contract OH HECKIE YES I AM RETURNING THE HD7 :D
[Venue Pro General] rob_p:
Shocking stuff from Dell, but then I'm not really sure why we expected different. I've already come to the conclusion that I'm just gonna sit tight 'til after xmas and see what the new year brings in terms of WP7 hardware. As much as I desperately wanted one asap, the DVP seemed to be the only one coming close to what I wanted, and it's clearly not going to be available any time soon.

Hopefully we'll get some new models announced at the start of the year!
[Venue Pro General] fathamburger:
The December ship date does majorly suck though. So even if we got an order in, no one would get it in a timely fashion. Ugh. Yes, horrible product launch
[Venue Pro General] Peew971:
Since that's your first post I hope you're not just messing around with us :D.

I was also on the website since early morning and could never order one...
[Venue Pro General] bex0rs:
Dell usually ships sooner than their listed ship dates. Oddly, the configuration page said the ship date was 11/25.

img242 imageshack us/img242/8350/venuepro.png

(Sorry, can't post the full URL.)

As far as how I got in, I used a little bit of creativity. :) Dell caught on quickly though, so I wouldn't be surprised if my order is canceled.
[Venue Pro General] ratchetjaw:
Hell 12/9 delivery date? They can keep that ****. Hell Htc can manufacture a duplicate phone in that amount of time lol get on that Htc
[Venue Pro General] domineus:
me neither lol but getting that far isn't too bad...if it was automated then it would've worked

it'll probably be released wednesday or something
[Venue Pro General] notebookgrail:
By any chance, do you remember the OC code(guess it the product code?) from the url?
[Venue Pro General] Razorfold:
Simple lol.

The way the dell online system works is as follows:

You have the product information link (for say the inspiron mini 10): http://www.dell.com/us/p/inspiron-mini1012/pd

And then you have the purchase link (for say the inspiron mini 10): http://www.dell.com/us/p/inspiron-mini1012/fs

Notice anything? The links are identical except for the last bit. If you want to purchase the product you change it from "pd" to "fs".

---

Now apply the same method to the dell venue pro and you'll get: http://www.dell.com/us/p/mobile-venue-pro/fs

Which will now give you an error saying: Sorry, but this item is no longer available for purchase online. Please contact your sales representative for details on how to order.
[Venue Pro General] notebookgrail:
Ya, i did try that early in the day and got the error. So was wondering if i have the OC code, i can find another way to fool the system. :)

If you remember the url of the customize page(the one from ur screenshot), it's right there.
[Venue Pro General] domineus:
its honestly easy

really easy

http://configure.us.dell.com/dellst...us&l=en&s=dhs&cs=20&model_id=mobile-venue-pro

that was the proper link but it doesn't work now...
[Venue Pro General] efjay:
Previously there was a Select button which led to the same page, maybe they did have it up for order for those with quick fingers :) Still a bit stupid how hard it is to get hold of this phone.
[Venue Pro General] raimeiken:
so it's $149.99 for the 16gb with a contract? that's cheap!

the 8gb at the microsoft store was $199 with a contract
[Venue Pro General] notebookgrail:
EPP members get 10% discount as well.. The DVP is advertised in the main EPP home page, but the page leads to the same coming soon page.
[Venue Pro General] 937dytboi:
this is what i was thinking because they said they would replacing the defective units by the end of this week. So it would only make since. But it was worth the try to see if it was released today. I cant wait, i need a new phone asap. They are killing me
[Venue Pro General] sixsevenco:
Is Dell selling this with new contracts only? Or will I be able to upgrade/renew my existing (off contract) account? Or is this unknown at this time?

Looking at the Aero page, I am not optimistic...
[Venue Pro General] raimeiken:
I talked to a rep earlier through chat and asked that question. they said we can use our T-Mobile upgrade to purchase the phone
[Venue Pro General] sixsevenco:
Found it. Thanks!
[Venue Pro General] citrix80:
what is EPP ?
[Venue Pro General] sixsevenco:
Employee Purchase Program. Your employer would need to have this in place for you...
[Venue Pro General] Finges:
I ordered mine on 10/12. Mine is due to be delivered 12/7. Overnight shipping.
[Venue Pro General] citrix80:
where did you place your order?
[Venue Pro General] ajftl:
thats the longest overnight i have ever seen
[Venue Pro General] ratchetjaw:
LOL that was funny lol
[Venue Pro General] Finges:
From Dell. Same link Razerfold posted on post #76.

:) It is isn't it... unfortunately it doesn't seem like Dell is going to be shipping until 12/6.
[Venue Pro General] xthing:
Dell Customer Care rep just told me "it was supposed to launch yesterday, but due to technical challenges the launch was postponed". She said the new launch date is tomorrow, but she didn't sound really convinced/sure about that.
[Venue Pro General] efjay:
Dell doesnt strike me as a company that can solve any technical challenges in a day...
[Venue Pro General] ericc191:
Damnit, I just got home from work and it's still not available to buy? What the hell, Dell?
[Venue Pro General] 937dytboi:
Well i talked to the mobile sales earlier and he took my info, he set me up a virtual shopping cart and will call me as soon as the DVP is available for purchase. So all he has to do is call me and I pay over the phone and its done. As far as release date it still seems unknowsn, I also heard Tuesday but we will see, if not Tuesday im betting on later this week.

I talked so much about WP7 to Android users and cant back it up cause i dont have a device. what a shame
[Venue Pro General] raimeiken:
ahaha yeah same here! I kept refreshing the page on my phone while at work but still not available :o
[Venue Pro General] ericc191:
I just tried to pull a fast one on them, but no go.

Called up and simply said I'd like to place an order for a Venue Pro off contact. The rep told me that it's not for sale, so I complained that while I was at work it showed up as available to order. I told him I would have ordered it then, but didn't have my debit card on me.

Anyway, he acknowledged the error and put me on hold for about 10 minutes while trying to see if they could honor it and get me one. Came back to the phone and told me that his supervisor wouldn't let him. He did say that it will be released again sometime this week and then apologized for the error.

Oh well.. thought I was going to get one, haha. :p
[Venue Pro General] efjay:
They changed the caption on the DVP from "Shop now" to "Coming soon"! Now they are just playing mind games!
[Venue Pro General] dhafiz:
I just heard back from T-Mobile customer service (their Extranet partner service - they handle all pre-orders and special releases, etc) ... they said to expect shipment of the phone on the 18th.

Just to be clear, I am a Microsoft employee (no, I am not a developer), and called the HD7 pre-order number we were provided... Instead I ordered the DVP. I ordered as a non-employee, paying in full as I am getting this phone for my wife. They did a "manual order" - someone actually filled out a manual form and these get processed one at a time. That's what the above paragraph is in referring to.

Finger's crossed that the phone are available for general release tomorrow!
[Venue Pro General] zaijian:
That's very interesting! I thought that only MS and Dell were offering the phone, I didn't think T-Mobile was going to sell it directly.
[Venue Pro General] sixsevenco:
I don't see this on the epp home page anymore. So either they are no longer having the sale (which wasn't accessible anyway), or they took it down because they aren't selling it yet...
[Venue Pro General] notebookgrail:
Or someone from Dell is assigned to watch these forum posts and act accordingly.:)

Update: The 10% discount is now showing on the Dell Mobility Store, but specifically for Dell Aero and Streak.
[Venue Pro General] sixsevenco:
Here's a chat log from Dell earlier today. It looks like upgrading/renewing your existing contract is still an unknown.

8:07:34 AM System: You are now being connected to an agent. Thank you for using Dell Chat

8:07:34 AM System: Connected with ROSEMARIE_S:

8:07:44 AM ROSEMARIE_S: Welcome to Dell US Chat! My name is Rose and I will be your Dell.com Sales Chat Expert. I can be reached at us_epp_osp_sales@dell.com or via voicemail at 1-800-379-3355 Ext-[redacted]. How can I help you today?

8:07:54 AM ROSEMARIE_S: Hi Me :)

8:08:06 AM ROSEMARIE_S: Good morning!

8:08:18 AM Me: Hi. When will the Dell Venue Pro be available for purchase.

8:09:59 AM ROSEMARIE_S: I am sorry however, we don't have any info yet on when would be the exact release of the Dell Venue Pro, Me.. It will be rolled out via email, fliers, and online by our marketing support though

8:10:19 AM Me: Ok. Bummer.

8:10:55 AM Me: Will I be able to upgrade/renew my existing contract with T-Mobile, or will it require a new 2 year agreement?

8:12:09 AM ROSEMARIE_S: It will have to be negotiated with T-Mobile, Me.. I believe, you can use your existing agreement with them but you can verify with T-Mobile first,

8:12:29 AM ROSEMARIE_S: Would be an agreement between you and T-mobile

8:12:52 AM Me: Ok. Thanks. Bye. :)

8:13:16 AM ROSEMARIE_S: You're welcome, Me :).. Feel free to get back with us if you need any assistance.
[Venue Pro General] domineus:
you can upgrade your contract...

@dhafiz

that's two days no? it doesn't matter I'll try and order it for next day shipping so I can return the hd7 before monday and have the 32 gig microsd by friday too...can't wait honestly
[Venue Pro General] raimeiken:
I asked them about the upgrade as well and the guy said that we could use our upgrade but I don't know exactly how it'll work. I wonder if you can do it directly at dell's website or through t-mobile?
[Venue Pro General] dhafiz:
You're right - it is two days. However, if they are really going to ship it out on Thursday/18th, they should have the stock tomorrow at the latest (ideally, last week). I'll update if and when I hear anything else.

Also, when I spoke to TMobile business support - they said the phone, once it's available for general release, will be eligible for upgrades at the "usual" Tmobile upgrade-pricing... Not sure if that helps, but there it is.
[Venue Pro General] domineus:
thanks and a chicago mate like myself too eh

and it is true they should have the shipment at dell already by tomorrow night at least. I just hope come tomorrow night they may tease us with an earlier than scheduled release so it can be ordered and I can use upgrade pricing...which is still cheaper than 548 outright plus its a family plan so score
[Venue Pro General] Peew971:
Is the $499 price confirmed for 16GB?
[Venue Pro General] chuck232:
I went through the same - the person on the phone (T-Mobile) filled out the form by hand and said it should ship within the next few days. Pre-orders that were placed earlier should ship by the 18th I was told.
[Venue Pro General] zazierx:
I tried to do the same, but the sales rep was unable to make a pre-order for me (after speaking with her supervisor), I went through 1-800-TMobile, is this the same route you guys took? Or are these the same Reps in chat that have been pretty unrealiable?
[Venue Pro General] domineus:
same question I'd love to preorder
[Venue Pro General] dhafiz:
No definitely not the same route (at least in my case). I went through a Microsoft-employees only Pre-Order hotline that had been set up for TMobile, for the HD7. They don't advertise it, but they were taking orders for the DVP on that too (even though we were told it's HD7 only).
[Venue Pro General] zazierx:
Anyone else feeling a strong urge to submit an application to microsoft?
[Venue Pro General] zaijian:
I've got a strong urge to kick Dell in the nuts.
[Venue Pro General] dhafiz:
Haha. +1 from me.
[Venue Pro General] ratchetjaw:
Lol exactly what I was thinking
[Venue Pro General] ericc191:
Why are they doing this? They really have no clue how to build hype CORRECTLY.
[Venue Pro General] nat45928:
make that +2
[Venue Pro General] Peew971:
A guy on ebay named goharbor is taking preorders for the DVP. I asked him if he was going to sell the 16GB too and this is his answer:

Thank God I do a lot of research before buying any piece of technology. Some people will do what it takes to screw other people over :mad:.

That or he doesn't even know what he's selling...
[Venue Pro General] dhafiz:
Probably a bit of both, unfortunately. There's a lot of shady people out there. My colleague was just saying how there was a DVP for sale on CL, and when he asked whether it was unlocked and how much memory it had, the dude replied saying "You can have it when you pay; you are not locked to the purchase without payment" and "the phone has unlimited memory, you can store everything on your computer on it".

sigh.
[Venue Pro General] 937dytboi:
lol at that shady statement, people do anything for a quick dollar
[Venue Pro General] TekDragon:
I wish I could remember where I read/saw it, but the the 19th keeps sticking in my mind for some reason. Which fits with pre-orders shipping on the 18th.

I'm on a call list for my closest MS retail store. The last time I called was the 15th and the guy I spoke with said he thought they were getting 25 sometime this week. I asked how many people were on the call list, and he said about 5 so I'm keeping my fingers crossed. I live three hours away, so if they do get them on Friday I have to hope when they call I can pre-pay for it or if they'll set it aside until I can get there on Sat.
[Venue Pro General] 937dytboi:
well i hope so cause im running out of patience, it looks like its near from the hints on the website
[Venue Pro General] ericc191:
Yeah they are even listing a case for the DVP now. They really need to release it this week.

Dell Venue Pro Commuter Case

I just returned my HD7 to T-Mobile. Got out of a restocking fee by complaining about the pink camera bug. (Which mine did have. Just 75% of the time.) Anyway, I bought it at first because I was sick of waiting for the DVP and wanted a taste of WP7. Figured I might even like the HD7 enough to keep it, but nope.

Crappy screen and rattling volume button were the main issues I was having. The battery life was also pretty bad, but almost enough for a full day's use.

It did have pretty good 720p recording. Notification/charging light was useful.
[Venue Pro General] raimeiken:
the Microsoft store I think only carries the 8gb versions though and it's $199 with a contract
[Venue Pro General] chuck232:
Yeah, I went through this route as well.

I'm a bit upset that we finally have something to be proud of, and can't seem to deliver at retail. We're shooting ourselves in the foot here!
[Venue Pro General] dhafiz:
Do you recall if they took your email address down to send confirmation/shipping info when you placed your order? I am 90% sure they didn't take mine, so I'm wondering how I'm supposed to get that confirmation they keep telling me about.

Thanks.
[Venue Pro General] chuck232:
They took mine, but I haven't received a confirmation...
[Venue Pro General] Forbco:
I've been waiting for wp7 for over 2 yrs! I believe the materials used and the design / construction of the DVP is superior to any of the other currently available (US) phones. I'm going to switch to tmob (from att) IF I can ever get the phone! I'm on the mailing list too. When I called Dell (I have a buisness account with them) on the 15th, the rep said it may be a couple of weeks! I do really hope this is not the case...
[Venue Pro General] Peew971:
:eek: Are they serious?! This has been the most anticipated WP7 phone since long before release and they screw launch like that?! Whoever at Dell was in charge of putting the DVP on the market should be fired and never hired anywhere else!
[Venue Pro General] Forbco:
That's what she said. However, during our conversation, she seemed somewhat 'disconcerted?'. The rep was a 'Mobile specialist' but by the time I was patched to her, she was probably having a 'bad day' because of this screw up.
[Venue Pro General] pNoyr3D:
Been looking at the Venue Pro page daily & still no update, I am pretty disappointed that it hasn't released yet but I am hoping by the end of the week, which is what many Dell representatives have told me. Although a representative did tell me it was releasing yesterday and another said it was releasing today, so it seems as though many of them are out of the loop and are just throwing dates out there.

I am hoping it will be released by tomorrow the 18th but I believe the most logical release date would be Friday the 19th, which is no problem to me. As long as it comes out this week, my patience is running thin.

I actually just gave my Microsoft store here in Oakbrook, IL a call & they said that they have no clue when they will be receiving the Venue Pro.

I will most likely give DELL Mobility a call tonight again asking about it because they were the ones that said it was releasing the 16th. Hopefully they can get something done for me, maybe a pre-order.

My intentions are to buy from DELL directly mainly because I do have a business account with them.

I have been looking at the page every hour, hoping it would be updated and have a purchase button but I have a strong feeling it will not be releasing today.

COME ON DELL! RELEASE IT ALREADY!
[Venue Pro General] ratchetjaw:
I wonder if something is really wrong with the phone is the reason for the delay.
[Venue Pro General] DarkAlkamist:
I placed my order today at about 8:24 and got a order confirmed email. They called me 5 mins later to confirm my shipping address. I got through by changing the ds to fs on the dell venue page web link.
[Venue Pro General] zaijian:
I call shenanigans!
[Venue Pro General] DarkAlkamist:
I saw the tip on another post on XDA you change the link

mobile-venue-pro/pd

to

mobile-venue-pro/fs

(I can't post links)

as of right now it it just gives an error

but it worked for me at about 8:24am PST. The total was $559.84 for the 16GB Dell Venue Pro with tax and, Next Day shipping. Estimated ship day is 12/14/10, and the money has not been removed from my account. So...I don't know what to think.
[Venue Pro General] ratchetjaw:
yeah me too
[Venue Pro General] DarkAlkamist:
Well maybe this will help:

Quantity	Item Number	Description	Unit Price

1	225-0433	Dell Venue Pro Smartphone, 16GB, UMTS 2100,1700,900, BLK	$499.99

1	421-4592	SW,WIN,PHN7,PX,LVL1,CH1,ALL MS SVCS

1	331-1145	Dell Venue Pro Smartphone TMO KIT,BLK,400 with SIM

1	927-3713	Advanced Exchange Limited Warranty Initial Year

1	927-3693	Dell Hardware Limited WarrantyInitial Year

1	991-1209	No Warranty beyond 1 year

1	468-9169	Lithium Ion Battery	$0.00

1	468-9170	Wall/USB Charger and Cable	$0.00

1	468-9171	Stereo Headset with Microphone	$0.00

1	468-9172	Product Safety and Warranty Brochure	$0.00

Sign up to receive an email when your order ships.

Sub-Total :	$499.99

Shipping :	$16.00

Tax :	$43.85

Order Total :	$559.84