yashsingh1/xdaforums huggingface dataset:
[myTouch 4G General] travisjames:
You're probably using the OTA kernel module. I suggested to grankin01 (the guy who wrote the rooting tutorial) to remove the Pre-OTA module because it failed to work.

We're not sure why it doesn't work.
[myTouch 4G General] macfan74318:
Has anyone tried to recompile the files for the Pre-OTA ROM?
[myTouch 4G General] Kline:
Yeah, I am, it's the one pulled from that thread. Once I read up on the error figured the module was specific to the pre/post OTA builds. Oh well :(.

Also, why performing a manual checkin is useless:
[myTouch 4G General] travisjames:
Yes, we have recompiled the kernel module for pre-OTA MT4Gs, the Hboot is fine the way it is.

It still fails.
[myTouch 4G General] cal3thousand:
Can't you manually update somehow?
[myTouch 4G General] unremarked:
No one has the link to the OTA on Google's servers.

Hopefully when I get mine, I'll be able to pull it out of aLogcat.
[myTouch 4G General] bblanski:
sweet mine just started downloading

Piss battery is too low lol
[myTouch 4G General] pack:
did you log it?
[myTouch 4G General] bblanski:
Sorry didnt. Ended up having to do a factory restore
[myTouch 4G General] bobsbbq:
Try calling T-Mobile Technical support, they told me if I did not get mine in 2 hours to call them back and they would manually put me on the list to OTA update. I got mine in less than 2 hours. It's worth a try. And if your in your 14 days you could tell them if you don't get it your returning the device due to poor battery usage and failure to get OTA update to fix the problem. Get you a new device.
[myTouch 4G General] timbo1083:
I tried that and they said they haven't stopped sending updates out. They are still sending them out in batches. She said she couldn't put me on a seperate list until the update period is over and I haven't gotten it. I figure I'll give it a couple of days and then just walk in and threaten to return the phone if I haven't gotten the update.
[myTouch 4G General] unremarked:
Figured out why I hadn't gotten my OTA yet.

When I swapped mine out yesterday, the guy just handed me the new phone, popped my SIM card in, and said see ya later.

Following bobsbbq's tip to call technical support, they said the reason I hadn't received my OTA was because my IMEI hadn't been updated so as far as the system knew, I had my update. So with any luck, I should be getting it within the next short while. I'll continue running aLogcat until I get it, dammit.
[myTouch 4G General] travisjames:
Please do keep logcat running to see if you can find the link to the servers! :]
[myTouch 4G General] johnowa636:
Running "aLogcat" from market. Any tips on what filters or preferences (debud, information, warning, error or fatal) Thanks.
[myTouch 4G General] drzodiac:
Is it true that there's two updates now?

Scott Xavier- Fraudulant psychic extraordinaire
[myTouch 4G General] travisjames:
I have not heard about another update besides the one that was released the day after the phone was.
[myTouch 4G General] bobsbbq:
This was the same reason I did not get mine was the IMEI number was still showing my G2. You should get it soon if not do the checkin thing.
[myTouch 4G General] bobsbbq:
As far as I know there is only one. A rep in the store told me there were 2 but I have not received but 1.
[myTouch 4G General] CaliCL9:
how do you type in *#*#CHECKIN#*#*?
[myTouch 4G General] pack:
this damn OTA is driving me nuts... i talked to cs and they told me you should recieve it within 3 hours after making your first call (which is bs i know) and also there was no way to force it out... then he went on to saying how you need a full battery and signal to get it blah blah standard junk they tell everyone so you just go away lol...
[myTouch 4G General] Kid Poker:
Dialpad.

I just got the message that said login successful. I'm still on 2.2.
[myTouch 4G General] SilverSurfR:
"clients.google" should be a good enough filter as the OTA link will be something like

http://android.clients.google.com/packages/ota/_blah_/_blah_.zip
[myTouch 4G General] gaww:
I got the update before the permanent root was available. I had used temp root, and di a good backup so i could recover easily - as i was going to do a factory reset. However, after uninstalling visionary and then restarting the device - it gave me the notice on the update and it installed.

I think the reason I did not have to do a factory reset was that I had frozen a few stock apps but had not uninstalled anything. If you have, suggest doing a factory reset (after making a good backup first). This also assumes the correct IMEI has been associated with your TMo account for awhile.

Boot it up a few times after you do this and I think it will finally come up.
[myTouch 4G General] unremarked:
Still no update for me.

Called again a few minutes ago just for kicks and giggles. When I called last night about the IMEI, I was reading it to him off the phone in speaker mode so I thought perhaps he didn't hear me or otherwise copied it down incorrectly. So I called a little while ago to make sure the IMEI was right, and the representative was telling me that there were two different data plans: an Android data plan, and a myTouch data plan. She switched me over to the myTouch plan, and reconfirmed my IMEI. I'm not sure of the differences, as they sounded identical to me. Also she gave me a $10 credit for all the "trouble" I'm having. :D

Anyway, time to clean my SD card of some old aLogcat logs lol. Been running it for over 24hrs now waiting for the update.
[myTouch 4G General] myrdhyn:
Just got off the phone with TMo, and basically got the same canned "it's coming out in waves" response. Made sure we had tried everything they have for us to try (correct IMEI, power cycle phone a few times, MyTouch data plan, use the *#*#checkin#*#*, make some phone calls, etc). Did get one more piece of info:

They plan to have all OTAs out by Dec 15th. If you still don't have it by then they will allow customers to request a push (which indirectly answers the question that yes they CAN push it to you/bump you up on a list).
[myTouch 4G General] timbo1083:
My rep said Nov 15th not Dec. That way you had time to return it if you didn't get update inside you return period. And I'm ok.with that. I figure if I don't get update by then I'll return phone and get another or wait to see if anything comes out on the 20th
[myTouch 4G General] travisjames:
Its Nov. 15th. I've had 6 T-Mobile reps tell me that.

Now, whether or not they can push an update directly to you, there's no reason to argue about jt.

If they can, they can.
[myTouch 4G General] myrdhyn:
I thought she said meant Nov. 15th also, but I asked her to repeat herself/double check three times and she said it was Dec. 15th every time. I'll probably call and pester them again tonight or tomorrow to see if I get any new info. Nov. 15th would make me very happy.
[myTouch 4G General] stefvan2k1:
She might have been confusing the final date of this OTA with the MT3G 2.2 OTA, which is indeed scheduled to finish rolling out by December 15th (at least, that's what all of the internal news docs have been saying). November 15th should be correct for the 4G.
[myTouch 4G General] Keldarr:
Just got off the phone with T-Mo, I've been having the same problem as most everyone else with not receiving the update and hears what he did. First updated my IMEI it was still set for my old device. Than he update my web plan to the Mytouch data service with is apparently different in a significant enough way to cause problems. then he had me do a reset and batt pull, 30 min later i got my update.

Also from what he said most people who bought there phones from the retail store will get the update faster then those of us (including my self) who ordered over the phone or online.
[myTouch 4G General] brian6685:
Everytime I talk to T-Mobile they just tell me I have to wait, they don't even act like they know what they are talking about. I wish they would have people for customer service that actually know something and can speak good english
[myTouch 4G General] bobsbbq:
Are you talking with tech support or just customer service? Try to get to Tech support, and if possible to be elevated to advanced tech support.
[myTouch 4G General] brian6685:
I was talking to just customer service. Maybe ill try tech support, thanks
[myTouch 4G General] unremarked:
Be sure to run aLogcat if you actually get them to send it to you. -_-;

Still nothing for me. My first device got the update 6hrs after activation. I don't know what the hold up is this time.

EDIT: And I've been trying everything I see posted to get this thing to update.
[myTouch 4G General] brian6685:
Will do ;)
[myTouch 4G General] brian6685:
They just keep telling me the same thing, do a master reset and then make or receive a call and I should get it shortly after. Other then that they put in for an escalated thing but it can take up to 7 days they said...
[myTouch 4G General] sovereignty68:
sounds like to me people did not get OTA because their phone/imei or whatever did not get registered on t-mobile server, therefore, when you do manual check in, you will get denied. just like when you booked a seat on a flight, you go check in, airline will recognize you as customer, but if you did not book a seat, you go check in, you get will get denied. t-mobile server is flaky, your phone may not get registered immediately after you switched to mt4g from another similar device, sometimes you have to call t-mobile and have the rep update the device info for you.
[myTouch 4G General] eyespunker:
For those of us having probs. with the update coming through try this.. look under the battery at the imei# and then on the phone under settings, about phone, and then phone identity to see if the imei# matches the network info. If no that might be the problem. Also check the phones cereal# the same way
[myTouch 4G General] teamsilence:
.

i rooted fine no ota
[myTouch 4G General] notxel21:
Where is the pre-OTA file that was once in the OP? People need that to be able to root pre-OTA correct? :confused:
[myTouch 4G General] timbo1083:
Then you would be literally the only person that has been able to. If you did root it was not permanent. We have only been able to temp root prior to update. Unless you figured out a new way.
[myTouch 4G General] Whosdaman:
Moved the general section for further discussion.
[myTouch 4G General] btek:
I called tech support and they said there are known issues if you are running a task killer with not getting the update. They advised to uninstall do checkin and then wait a few hours.
[myTouch 4G General] brian6685:
Is there no way someone can find a way to perm-root pre ota update? It would be nice :)
[myTouch 4G General] lonlawrence:
Under my "cereal #" it said "Cap'n Crunch"
[myTouch 4G General] stoute:
I just got off the phone with my dealer care line and the rep had stated that customers that have their IMEI updated in the system can goto the support tab in their MyT-Mobile login and click on the "Support" page for their device. Then click on software update. I haven't tried it as our computers are locked down at work.

Sent from my HTC Glacier from XDA App
[myTouch 4G General] brian6685:
It doesn't let me click on software update there
[myTouch 4G General] Kline:
I went to the support page and then "all support topics for your device". I do see an "Update Software" button, however it is conveniently greyed out.
[myTouch 4G General] unremarked:
Very bothersome. Also grayed out for me.

It's been 72hrs since I swapped out my old phone for this new one and 48hrs after I had the IMEI changed to make sure it matched. Been running aLogcat day and night, almost worked up 500mb of logs before I cleaned it off lol. I've factory reset a couple times and now I'm running everything completely stock as it is when the phone boots up for the first time, save for aLogcat and entering my gmail information. Shouldn't be any conflicts.
[myTouch 4G General] teamsilence:
i did it

ok so i rooted pre ota using the pre ota kernel module that was posted in the development section. at first it frooze then i pulled battery then tried it again from step 1. At the part when it asked to run visionary to make root stick i uninstalled visionary and did a battery pull after reboot it worked. after the first freeze when entering the dd command after i rebooted it didn't keep freezing. i also installed the super user app after i uninstalled visionary. i rooted and Soff pre ota.
[myTouch 4G General] notxel21:
Is that pre-OTA kernal still posted somewhere? :confused:
[myTouch 4G General] momohammed20:
yes, if anyone has this, i want to try teamsilence's method
[myTouch 4G General] travisjames:
PM me with your e-mail and i'll send you the preOTA kernel module.
[myTouch 4G General] momohammed20:
thanks, pm sent. I will let you guys know if it works
[myTouch 4G General] Kline:
Looking forward to your results! Stuck at work now but I'd love to get home and be able to root my two MT4G's :)
[myTouch 4G General] jjlean:
I still don't have the update.... anyone else?
[myTouch 4G General] jjlean:
Anyone have the update so we can manually flash it?
[myTouch 4G General] Kline:
The update has been available in two different threads so far, but no one has found a method to successfully flash it, so it's still of no use as of yet.
[myTouch 4G General] teamsilence:
ok

me and another person are attempting a guide for yall when i rooted it pre ota i had no idea it was a issue for yall gimme a little...... sent from htc glacier using cm6
[myTouch 4G General] unremarked:
I would be ecstatic for this. As one of the first people to root their MT4G, waiting on this OTA is killing me. -_-; Also a NANDROID backup of the stock 2.2.1 ROM would be awesome, while you're handing out goodies! hehe. NANDROID backing up your current rom, then Factory Resetting, then NANDROID backing that up would provide the aforementioned.
[myTouch 4G General] momohammed20:
does anyone have visionary version r9 or r10?
[myTouch 4G General] brian6685:
Awesome thanks a lot man
[myTouch 4G General] teamsilence:
?

how would the nandroid help u?
[myTouch 4G General] teamsilence:
ok

so we are thinking maybe it might have to do with the current version of visionary i used the version on market that wasbout when the full root soff post first showed up on myTouch 4g xda... so help us find it please
[myTouch 4G General] unremarked:
As far as rooting goes, it wouldn't. That would solely rely on your method. :)

But I'd like the nandroid to bring me up to current software and the radio updates the OTA brought. Beyond that, it also gives other people(including me lol) something to fall back on if they do something dumb by accident after rooting.
[myTouch 4G General] teamsilence:
ok

well i don't wabt to turn cm6 off lol i just got it on here
[myTouch 4G General] unremarked:
Haha, understood. :)

EDIT: We're talking about being stock long enough to nandroid backup, then restoring to your CM6 settings though. Nothing permanent. Nandroid should restore everything exactly as it was.
[myTouch 4G General] brian6685:
I have visionary plus r11 will that work?
[myTouch 4G General] momohammed20:
No, unfortunately we already have that, we are trying to get an older version, to try to recreate root for pre-ota
[myTouch 4G General] brian6685:
Just found an r3 version but it was for the g2... I am guessing that worked for the mytouch too...
[myTouch 4G General] momohammed20:
would you be able to upload it somewhere, so we can give it a try. you can upload to mediafire.com
[myTouch 4G General] brian6685:
www.pitrescue.org/com_modaco_visionary.apk

There ya go, I dunno if it works or not but i hope it helps us get permanent root pre-ota!
[myTouch 4G General] momohammed20:
will be in #mytouch4g channel on freenode if anyone wants to try to root pre-ota with me
[myTouch 4G General] Phateless:
I was at least at 60% and the phone wouldn't install the update, even though it was charging.

Doesn't need a full battery but does need 70% or so.
[myTouch 4G General] Phateless:
Bought mine at Costco and got the update literally within an hour of first boot. How much do you hate me? :p
[myTouch 4G General] travisjames:
Well, I've tried teamsilence's method and no dice.

Still froze up every time at the dd command.

No idea what changes between stock and the OTA that makes it work.
[myTouch 4G General] Phateless:
You mean r12?
[myTouch 4G General] Phateless:
Nice. I'm kinda bummed I couldn't get red, but black looks sexy so I'll live.

Pretty sure we can only return to Costco and not to T-mobile...
[myTouch 4G General] brian6685:
So there is no way to root pre-ota for the time being?
[myTouch 4G General] jjlean:
Oh ok. Never saw that. Hopefully we can find a way. :)
[myTouch 4G General] PolishDude:
I just got mine from costco as well, hoping for your luck :) I want to return mine to T-Mobile and want to do a nandroid then put it on the new one so my new phone is exactly where i left off the old one
[myTouch 4G General] unremarked:
Ruuuuuuuuunnnnnnnnn aLogcat now until you get your update so we can get the link!

Man, I'm just going to start copy and pasting this message haha. If you get the link, the entire forum will have your babies.
[myTouch 4G General] brian6685:
I went to t-mobile today and got mine switched out for a new one lol. It's been a few hours still no update, we'll see
[myTouch 4G General] myrdhyn:
I spoke with (another) "level 2" tech support guy today. Hey said they are now aware that there are certain MT4Gs just not getting the update no matter what. Some of them the IMEI won't stick in the system to their new device (for instance mine keeps reverting to my G1 every 12hrs or so). They are currently collecting a list of info IMEI, software revision, old sim vs new sim, etc and are up to 80 or so devices.

His suggestion to me(us) after collecting this info was to go to the TMo store, make them give me a brand new SIM and a new MT4G as part of my remorse period, make them enter everything in the system and do the SIM swap etc in front of me at the store. He made a note than any exchange or restocking fee was to be waived. After that the update should come within 2-48 hrs. If not, they want people to call back with the new IMEI etc and be put on a calling list for when a solution is found (believe they are suspecting a defective lot).

I would encourage anyone that's over 72hrs out and still does not have this update to do the same. This will do three things, potentially get us on OTA'ed phones, give TMo more info to try and solve this, and let TMo/HTC know this is a real issue that we are serious about wanting resolved.
[myTouch 4G General] SilverSurfR:
I would settle for them creating an account here (if they don't have one already) and giving us the link to the OTA.
[myTouch 4G General] brian6685:
Lol
[myTouch 4G General] Phateless:
Conspiracy theory much? :p

Hell, for all we know Cyanogen himself works for HTC.
[myTouch 4G General] jjlean:
Ok so I was not getting my update. Just called tmobile and my IMEI was not correct in their system as well.... I bet now I will be getting it. I can try to capture it for everyone to try manual updates.. what tool do i use?
[myTouch 4G General] jjlean:
Didnt see this.
[myTouch 4G General] SilverSurfR:
you should still try to get the link. use aLogcat from market when you get the notification. run it and set the filter to "clients.google" you should see a web address something like

http://android.clients.google.com/ota/packages/

maybe not eactly, but you'll be able to tell.
[myTouch 4G General] myrdhyn:
Well I followed the tech support's instructions, got a new phone, new sim, etc etc and I'm sitting here three hours in with no OTA. Damn.
[myTouch 4G General] brian6685:
Same here lol
[myTouch 4G General] PolishDude:
same here...im at 9 hrs...my first phone got it within a few hrs
[myTouch 4G General] grankin01:
Still no luck on the non-OTA front?

My MyGlacier 4G MINE!!!
[myTouch 4G General] myrdhyn:
Nothin. They'll be hearing back from me tomorrow. I've gotten to the point where they'll insta-send me to "level 2" so if anyone has any info they want me to pass along (TMo is aware this is an issue and can't figure out why some of us aren't getting it, they want all the info they can get), I'll be happy to. I'll check back here before calling tomorrow.
[myTouch 4G General] bobsbbq:
I just got mine it was about six hours since they changed my IMEI #, but no Log. The thing is I guess you have to be logging from the time you get the phone or I had my settings wrong. First time I've used logcat.

Sorry guys I tried.
[myTouch 4G General] mlockman:
Domain of origin: "android.clients.google.com"

D/DragLayer( 1492)

Not sure if this is the actual site the download is happening on, but closest I could find from this post.

http://xdaforums.com/showthread.php?t=835179&page=6

Never really looked at a log before, so if I'm barking up the wrong tree I apologize.
[myTouch 4G General] tankorama:
Picked up the phone yesterday evening and installed logcat from the get go. The OTA download to my phone sometime from 5:30pm - 7:20pm this evening. Attached are the logcat files.

Hope that helps!
[myTouch 4G General] bobsbbq:
Here is my logcat if someone want to take a look at it.
[myTouch 4G General] momohammed20:
i got my ota about 30 min ago, but i did not have logcat running because i was trying a bunch of different methods to try to get root on pre-ota devices :( , but maybe because i restarted soo many times it finally came through. But if i got the update, i think you guys should get it very soon.
[myTouch 4G General] bobsbbq:
One thing I noticed and maybe I did not pay as much attention the first time but it seems like with this update my device rebooted like 3-4 times, 2 or 3 times with the update screen, and then the initial boot.

Anyone else notice anything different? Or is it just me.
[myTouch 4G General] jjlean:
What does the *#*#checkin#*#* do?
[myTouch 4G General] grankin01:
Forces a checkin with the google update servers.
[myTouch 4G General] Kline:
According to my own experience with checkin and aLogCat....Nothing. As it just receives a denied error due to some security permissions.
[myTouch 4G General] grankin01:
alogcat on mine(before I got the update) returned an FOTA.Cancel code. I was getting the permissions but I wasn't eligible for the update.:rolleyes:

BTW, have you gotten your update yet. I had something I wanted to try to move root forward for you guys too but I don't have a pre-OTA device.:p
[myTouch 4G General] jjlean:
no still no update
[myTouch 4G General] Kline:
FOTA cancel; yes, this is the checkin error :) And no, no update yet.
[myTouch 4G General] grankin01:
Just wondering does anyone want to try a little different approach to rooting their pre-ota device? I didn't want to post it here till I tested it but noone that is pre-ota is answering my pm's .
[myTouch 4G General] drixtab:
I'm still pre-ota. Fire me a PM and I'll see what I can do.

Thanks!
[myTouch 4G General] myrdhyn:
Replied to PM, sorry I didn't see it sooner.
[myTouch 4G General] unremarked:
Well, ladies and gentlemen, I too have failed.

I took my phone back to T-Mobile this morning and made them do a complete exchange. Everything was scanned in, scanned out, SIM changed, everything I could possibly think of. Manager was even kind enough to let me back behind the counter to make sure it was entered right on the computer. Just got my update a few minutes ago, after almost a week of waiting.

I've had aLogcat running and saving logs every 15min since I picked up the phone and when the notification came through, I also hooked it up to my computer and ran adb log during the process. Both came up empty. This is the Harry Houdini of updates. :(
[myTouch 4G General] brian6685:
I'm about to go nuts because I exchanged yesterday and still haven't gotten the update lol
[myTouch 4G General] nmw407:
Haven't gotten the update either. I've done just about everything out there including a factory reset and making sure the phone is the correct phone on the website.

I guess I'll just have to sit tight and be patient.