yashsingh1/xdaforums huggingface dataset:
[Trophy General] tostaky10:
Same issue here - like an air bubble just beneath the surface of display. My device is slightly affected across the top edge, which is not so bad, but there is a large blob just below the windows key along the bottom edge which is a little distracting. Shame it looks like HTC shipped with such a widespread product defect, as this appears it could be.

Am also finding GPS very flaky - location services more often then not just don't work.

Still, very impressed with WP7. Think HTC could do better ... am wondering what the Samsung is like and what the Venue Pro will be like. Tempted to switch!
[Trophy General] oOp:
same issue here. seems all devices have this feature ...

ps: today in the office i checked again the screen and found out that you can find this bubbles around the screen everywhere. seems it reacts on humidity. strange ...
[Trophy General] enak:
I've been back to the Vodafone store today as they had received new stock. Both handsets we looked at had the same issue.

The manager at the store said that HTC were going to be issuing a recall and that they were aware of the problem.

I am awaiting a call regarding an alternate replacement.
[Trophy General] Portos2008:
Ok for me!
[Trophy General] bigzebowski:
same here, especially around bottom left corner, around the left arrow.

I noticed when you wipe the screen hard it disappears, but after a few touches of the screen it appears again.

I wrote to the HTC also and waiting for the reply ::confused:
[Trophy General] n26:
same here - allaround the screen :mad:
[Trophy General] junchangchen:
i think everyone have this problem, specilly from vodafone. and i also have software issue, everytime after using the marketplace, and the icon of some apps were gone, and no preview of the pictures. also the apps download from marketplace not seems to be running, after long time use.....already retun the phone to vodafone, and waiting for the issue to be solved...
[Trophy General] lagejan:
My screen is ok. Well, not really oké. Since they didn't put a slcd on it, but a worser screen... Luckily no bubbles. I checked it 1000s times in all kind of lights and darknesses and with and without finger prints. But no bubbles here.
[Trophy General] CooJ:
Same problem !!!
[Trophy General] schweinshax:
I have the same Problem (Austria, A1)
[Trophy General] lcarapinha:
HTC Trophy

Hi,

Same problem here, bottom and one in the top.

Vodafone Portugal here :-(

I bought mine 2 weeks ago. Will Vodafone give another phone?

Thank you.
[Trophy General] ricksmit:
Same problem here. It's near the HTC logo. Glad to hear it's a problem of the device, i thought i was going crazy with it showing up again and again! Hopefully HTC will do something about this quick! :mad:
[Trophy General] harrisck:
Same Problems here. I returned my handset to the Vodafone store and exchanged for the LG optimus 7. Its a bit bigger but i must say the build quality is very good.
[Trophy General] lcarapinha:
I went to Vodafone too, explained the problem and they opened 1 more brand new phone and the phone is exactly with the same problem as mine.

They told me that will take a WHILE to replace entire stock, so i gave up from HTC and i went to Apple..
[Trophy General] meursault:
Yes, got one with the same defect.
[Trophy General] ukveld:
All HTC 7 Trophy have this problem? I´ve ordered mine, might recieve it tomorrow or monday...
[Trophy General] DominikZ:
At first I didn't really notice the problem, but today, under certrain light conditions it was very clear to see. Trying to remove the spots with polish didn't help.

This is why I just to HTC talking about the issue.

I'll post when I recieve a reply.
[Trophy General] Spybreak:
To be honest, it's only noticeable when the screen is off and dirty. It doesn't affect normal operation.

Today I had the chance of trying out an HD7 and my god, what a mess. The screen is miles worse than the Trophy's. Sure, it's bigger and that's awesome, but whites are yellowish, it's a lot darker and colors are off. The speaker is a lot weaker (and I mean A LOT) than the one on the trophy and the camera's auto-focus is also pretty bad, pics came out soft compared to the same ones taken on the Trophy.

I'm quite happy with my device and only wish the screen was bigger. Sure the glass problem is annoying, but it's a minor issue compared to what other devices have.
[Trophy General] ericc191:
I think you should still exchange it for one with a screen that is in working condition.
[Trophy General] Spybreak:
That's the thing, the screen works perfectly and you will never ever notice the effect while actually using the phone.

Sure, I'll be happy to get a replacement once HTC solves the issue, i'm just saying that out of all the things that could happen to the phone, this is minor.
[Trophy General] The Gate Keeper:
can people with this issue say where they're from? Like is it just the batch that went to europe? Perhaps a particular country in europe? etc. I just got word that my HTC Trophy has arrived back at my place so i'll be checking for this tonight/tomorrow and report back.
[Trophy General] oOp:
this thread is getting famous:

http://pocketnow.com/windows-phone/new-htc-7-trophy-screen-defect-reported-recall-planned

iam from germany and i ordered mine directly at vodafone shop.

but i also must admit that the screen problem we are talking here is nothing compared to other htc trophy users having a complete other screen at their trophies. they say something about yellow coloours, dark screen ... look here:

http://pocketnow.com/windows-phone/htc-7-trophy-slower-than-omnia-7-showing-screen-problems

iam happy that i do not have those problems ;)
[Trophy General] lcarapinha:
Another Screen Problem

Well, i'm still waiting for a replacement of this HTC Trophy but yesterday and today i notice 2 times that my screen does not respond to touch. I need to reboot the phone otherwise i'm not able to do anything.

The keys still work and the operating system respond to key touch but not to screen touch..

Seems a random 'feature' and happen time to time for me. Anybody with this issue too? Don't know if is hardware issue but i think so..
[Trophy General] price.richard:
Spoke to a guy at HTC yesterday - he had not seen the problem yet but they are aware of something

Went to Vodafone shop today to exchange - they got out a brand new one and it had the same problem (not as bad as mine - the "watermark" was a wavey area top and bottom, not over the active screen area)

Advisor at the shop said that they all seemed to have the problem to some extent and that they will probably do a recall

I'm hanging on to my phone until they've sorted it out - no point changing it yet and re-installing everything
[Trophy General] schweinshax:
I think it has come through the control, because you do not see it on a clean screen.
[Trophy General] satchef1:
I've had mine since Monday but I've not been able to send it back as I've been in London all week. Giving the web team a call tomorrow to arrange it to be returned but I'm not sure what to do. By the sounds of it getting another Trophy will be a waste of time and while the Optimus is better on paper I just don't like it. Might cancel the upgrade, go back to the iPhone (or maybe get a San Fran to tide me over?) and wait on the Dell.
[Trophy General] ukveld:
Is there someone out there that hasnt got this problem? I will get mine on monday, just need to go to the post office to lift it up, guess i´ll return it on tuesday... Vodafone here in portugal still doens´t have any other WP7 products yet...
[Trophy General] tostaky10:
I've used three Trophy handsets so far and I've found two of the three to suffer the screen defect issue. In both cases the problem worsened during a couple of days use. On one handset the blobs stayed around the edges, out of the display area. On the other they extended right across the screen.

Interestingly the two that have the defect also suffer the colour problem. The difference in colour is striking - the blue live tiles look pale and washed out on the 'defective' device in comparison to the 'normal' device. Especially when the screen is viewed from an angle - the colours are so different it just looks like there's something wrong with the display. I can't obviously say that the two issues are linked necessarily but it is interesting to note.

One of the devices also had a problem with audio - notification alert sounds stuttered and blacked out.

All in all, not sure how this device made it past HTC quality control!

My own personal preference at this stage would be for the Omnia 7 or Venue Pro, I think (although admittedly I've yet to see the Dell device in the flesh but the hardware keyboard gives it an immediate advantage for me) ...
[Trophy General] The Gate Keeper:
i've got mine and haven't noticed any issues. australia vodafone... the phone is good, just the customer service is shocking.
[Trophy General] ukveld:
Good news nonetheless, hope mine is just like yours. :)

HTC Quality Control must be really awfull :confused:
[Trophy General] lcarapinha:
True. Almost all phones suffer from this condition. That's really sad... i've changed to Iphone.. sorry HTC :(
[Trophy General] The Gate Keeper:
after mucking around with my phone all day today I can say that i'm really happy with the snappiness of the OS and how it just blends together really well. the only downer is (as highlighted by the video comparison of the trophy with the omnia) the games load a bit slow. Once loaded they run fine, it's just loading that's slow. I can live with that though.

Pictures are decent, even in not strongly lit areas, but i haven't tested it in dark areas, but i don't expect any phone to be awesome in a dark room, even if it is the nokia 12mp phone, still don't expect it to be awesome, so yea, overall i'm happy given that the trophy is pretty much the base model of the windows phones.
[Trophy General] ukveld:
If my phone is a crappy one, i wont go Iphone... myb Nokia C7 (problly not) or an unlocked device like Optimus 7 or Desire Z.
[Trophy General] The Gate Keeper:
if you like the windows phone OS device, i suggest getting omnia 7 if you want to stay with windows phone because i seems to be the best represented windows phone around.
[Trophy General] Tom Servo:
If I breathe onto the display surface, something shows up that looks like two layers weren't fused correctly, similar to shown in the pocketnow.com link. Gently wiping it with a cloth, i.e. not applying pressure to "re-fuse" the layers, makes it go away. I'm not sure whether it's crap chemical residues responsible or something else.

--edit: Yeah, it's the same defect.

Where did that recall stuff come from?
[Trophy General] ageye:
Got the same problem but as soon as I put a screen protector on mine, the problem disappeared and never showed up again...

I can't explain and understand why but it's really true :)
[Trophy General] Ischia33:
Hi,

I've got same problem here in France.

I'm a Vodafone user.

It seems to be on the screen (at the surface).

Maybe it's a solution...

Does someone else have tried this ?
[Trophy General] Ischia33:
Solution

Hi,

I think you can imagine this: remaining glue of the screen protection.

I just used a soft cloth and a screen cleaner product for PC and... that's it !!

Done.

No more "Defect"

Enjoy ! ;)
[Trophy General] price.richard:
Hi

Has it really gone? I tried screen wipes and optical wipes but no joy

When the screen is perfectly clean you can't see it, but as you start using it, grease from your fingers starts to stick and the marks show up again

The screen protector will work becuase it stops grease/dirt from reaching the screen

Not my idea of a solution though
[Trophy General] Portos2008:
I Write one big Review for this HTC!

I Like this, i dont have a problems!

Review in Portuguese: http://www.livebetas.net/review-htc-trophy-7.livebetas

Review in English (by bing Translator): http://www.microsofttranslator.com/...w.livebetas.net/review-htc-trophy-7.livebetas
[Trophy General] sergioalvarezmac:
I'm waiting for one Trophy that may arrive at my home probably today or the next monday. I hope that it has not the screen defect commented here, cause if it have it, I probably exchange it for an Optimus 7. Here in Spain there are no more devices at the moment, and Vodafone only have this two options.

US people, you are very lucky, cause you have more options to choose from.

Cheers!
[Trophy General] MrAlchemist:
Got a Trophy 7 from Voda in Australia.

No screen issues to report, just one slick phone.

If it's triggered by humidity I may have a different answer for you by the end of the Australian summer....
[Trophy General] price.richard:
Interesting info on smartphone gurus website

Appears there are two USB cable designs - one is longer, thinner with velco tie. Mine has the defect, but no velco. Would be interesting to know if all the faulty phones have the cable without velco

EDIT: Sorry, can't spell: VELCRO
[Trophy General] mtem1985:
what do you mean by velco?

my usb cable has the thickness of a normal usb device, pretty much the same as the usb cable of my touch pro.

I to have no isseus with the screen.
[Trophy General] boz:
You can check my thread out on the HTC Trophy screen issues here, and see what price.richard is referring to regarding the USB/charging cables. :)
[Trophy General] bippo:
screen

I will sent my Trophy to repair tomorrow, the screen look (visible only if finger grease on it) like this:

I got it back, the new screen just perfect, same phone working perfect, happy again with HTC.
[Trophy General] mtem1985:
@boz,

I've read the thread on spg but i have the usb cable without the velcro, i've got the round usb connector as to say,

But i've had the phone now since the second day of release, but have had absolutely no isseu regarding the screen.

no "ghosting" to be found on the screen, and mine is a vodafone device to.

perhaps i'm very lucky??
[Trophy General] boz:
Yes I think you are lucky, a fellow moderator on SPG has had his Trophy since it was released too, and has only now started to get the screen issue, so it looks like it could appear at any time. I hope you do stay lucky.

I can't relate the USB/charging leads to a newer device, it might just be that HTC changed supplier. Only the IMEI number can help trace which batch of Trophys are faulty, but then again there might be good and bad devices in each batch who knows. :)
[Trophy General] Ischia33:
Hi Richard,

It came back.

I sent an email to HTC wich answered me 1 hour later to go to Vodafone store (SFR in France) to make an exchange :D. But the SFR store refused to do it for HTC :mad:.

So I send an other email to HTC...

:o
[Trophy General] raphabitbol:
SFR store in France refused too

Hi,

Could you tell me what HTC answered to you ? I had the same here at my SFR store.

Merci beaucoup!
[Trophy General] boz:
I've now had notification from HTC that the UK Vodafone only HTC Trophy screen 'ghosting' issue has been officially recognised, and that if you see this fault you can swap your device out for free at any Vodafone shop and the staff should be fully aware of the situation.

You can read the full story on our site here I hope this helps a few people out. :)
[Trophy General] Ischia33:
Hi,

HTC answered that SFR must change the phone. So I went to an SFR store and they send it back to SFR because I bought my Trophy by phone to SFR. They gave me an other phone (Iphone 3G) to wait an other Trophy. If you've bought your Trophy in an SFR store they must change it.

Contact HTC directly and you'll get a ticket number for SFR.

HTC support by Email: http://www.htc.com/fr/CS_Mail.aspx

HTC Phone: 01-70-75-91-71

You'll need your Trophy's serial number (under the batt)

HTC support works fine. Hope SFR support will work as fine as HTC support.

;) I tried the Iphone they gave me to wait my Trophy back and... Trophy is really a good phone and I wish I'll get it back very soon :p

You're right SFR Store exchange doesn't work even if SFR customer call them :mad::mad: in french "leur système est est nul on devrait pouvoir faire l'échange en magasin, c'est incroyable de devoir renvoyer le Trophy alors que HTC assume et demande l'échange par écrit !!"

Translation: their system (SFR exchange) is BAD we should be able to exchange in-store, it's incredible to have to return the trophy while HTC takes the request and written exchange "
[Trophy General] Mobiplayer:
Mine's defective too :( yesterday I saw this post and I didn't saw the screen defect, but I just noticed it... Pretty lame HTC!!!! :mad::mad: I'm coming from a Nexus One with the digitizer problem and now this! :confused:

Tomorrow I'm gonna swap it!

(Vodafone Spain in case anyone wonders)
[Trophy General] sergioalvarezmac:
S***!!! Mine too!!!

I'm starting to think that HTC has no quality control.

-1000000 for they :mad:
[Trophy General] Mobiplayer:
I bringed mine to the voda store today. They told me that this is the first time they see this defect... I doubt it.

Finally I couldn't get another Trophy because of voda system... I'll try tomorrow again.

Too bad that voda Spain doesn't have the HD7 :-(
[Trophy General] price.richard:
Went back to the Vodafone shop again but they still hadn't had an "official" response from Head Office. They helpfully allowed me to swap for an LG Optimus 7 - and so far no problems

May be just a coincidence but I don't get any Marketplace crashes with the LG. Needed to restart the Trophy everyday !
[Trophy General] satchef1:
Just been to a Vodafone store here in the UK. They've heard nothing about a recall. They can't exchange it because I bought it online but they can send it off for repair (leaving me without a handset for a couple of weeks while it's repaired, courtesy phones are only available if you have insurance). I told them I'll talk to the online team and get back to them. HTC are telling me to exchange it in store, so I'm confused right now.
[Trophy General] DominikZ:
Went to the store today to get my Phone exchanged. The guy at the store told me that it is a know issue and that htc pretty much screwed up but admitted that the problem was in fact real.

Unfortunately I didn't get a new Phone right away. But they send it to some company (which is the official repair partner) so I will get a new one (or the screen will be replaced).
[Trophy General] sergioalvarezmac:
I bought mine in the online store so, I believe that theres no much to do in a fisical store.

And I have another problem with Vodafone, I choose the @M tarification and they

give me the M + an internet tarification of 19,90€. I try to call they to change it but

it's impossible to do anything because of there incompetence.

I think I must solve this problem first.

P.S. The tarifications referred above are for Spain. In other countrys may have other names and prices.

P.S.2. Sorry for the bad word of the post before this. Tipical Spanish passion, think after doing things instead of thinking before... :D
[Trophy General] Mobiplayer:
Hi all,

Finally I did the swap for another Trophy (Vodafone Spain does not have any other WP7 smartphone AFAIK) and, guess what, this morning the screen of the new Trophy was defective too.

I'm contacting directly HTC and asking for a real solution. They must provide an undefective and new product or don't sell it at all.
[Trophy General] sergioalvarezmac:
They have the LG Optimus 7 too, at least for the online shop. Try to call to the 123

and ask them for exchange for one of those.

I must find a solution for my tarification problem (they said that now is solved, but

I have no internet connection):mad:

After this, I'll try to exchange for another device, but I don't know if the LG has the

same awesome audio quality as the Trophy. And the LG is so ugly...

If Vodafone had the Samsung Omnia 7 or the HTC HD 7...:(
[Trophy General] Foxandxss:
I bought mine yesterday and it seems to have the problem in the touch buttons. Not that big but it will get worse for sure.

My phone was te only one in stock. I hope vodafone change it in place if it get worst.

If I push with a paper, the result is perfect, but the "bubbles" show again some hours after. And no, is not my fingerprints :P
[Trophy General] Ischia33:
SFR

Hi,

My Trophy is BACK !!

No repair, It's a new one. Screen seems to be good.

It's much better then the iphone, gooooooood. ;)
[Trophy General] bunjjee:
at least my trophy arrived..my heart was beating hard till i take it to my hands and see if its screen its ok..fortunatelly everything is ok..the screen is totally clear till now ..seems so pretty and fast..hope goes like this all the time...
[Trophy General] sergioalvarezmac:
Congratulations to all. I'm waiting to mine... I hope to get lucky this time :rolleyes: (crossed fingers):D
[Trophy General] DominikZ:
Just picked up my phone.

Well actually it's a new one. But hey. The spots are gone :)
[Trophy General] whepper:
What's the chance of running into problems with a non-branded Trophy? Interested in one, but this problem is making me cautious.
[Trophy General] Mobiplayer:
IDK about anyone with non-branded Trophy, so I just can wish you GOOD LUCK :-)
[Trophy General] The Gate Keeper:
none of the phones in australia are branded, so if you can find one from australia, you can use that :P. as said before, mine is from australia and i have not had any issues.
[Trophy General] Mobiplayer:
In case anyone's interested, I bought a screen protector and with that on the screen you can't see the defect.

Hope it helps!
[Trophy General] RobertPOL:
Non branded

In 2 days I am gonna be owner of non branded Trophy (Poland) so i hope that i get phone without problem. But form another side they have to ship it from somewhere :/

UPDATE: I know from my shiper that my Trophy cames from Germany (as far not to good information). :((
[Trophy General] Chaotick:
Sold the Legend and got Trophy yesterday unlocked ver. No screen issues what so ever....Everything responsive.
[Trophy General] Handala:
Hi,

I bought my HTC Trophy (Vodafone french store, SFR) last week exactly... Guess what, yesterday I've just noticed that my screen got defects on the top border...

I hope SFR can do the exchange...
[Trophy General] wgimenes:
Same for me.

Went back to the shop and had the phone replaced.

Weird quality control problem.

Still happy with the phone and platform, though.
[Trophy General] ijacobs3:
Hi ,

i am from south africa,

and mine has a definite line around the outside of the screen, and in direct light, lines from the top , to the bottom can be seen,
[HD2 Android Q&A, Help & Troubleshooting and Genera] Michiel0211:
Hello, I am on MDeejay's rEVOlution 2.2, Kernel 7.6;

I was texting some people and they say android is splitting my text's. I texted myself, and it sends two seperate sms after 154 characters.

My carrier is Vodafone, and has no sms limit.

Anyone silly idea's?
[HD2 Android Q&A, Help & Troubleshooting and Genera] Machiel187:
I had the same issue some time ago, but with recieving messages from a friend. think I was using an older Mdeejay Z version. Haven't tested it with the new rEVOlution. But since we are both on VodafoneNL, that might be it. So we'll need input from non Vodafone users.
[HD2 Android Q&A, Help & Troubleshooting and Genera] Michiel0211:
I now confirmed that even switching to something like 'handcent SMS', an alternate sms app for android - does not fix the issue.

It cuts off the sms after 160 characters, and sents everything after 160c in a seperate sms. Does it again at 320.
[HD2 Android Q&A, Help & Troubleshooting and Genera] tomj777:
I have seen this... I don't recall how I fixed it within the original build (spare parts, maybe). Within the wonderful Handcent app goto settings / sent message settings and you will find the option to 'split sms 160'. Try removing the tick

Sent from my HTC HD2
[HD2 Android Q&A, Help & Troubleshooting and Genera] Michiel0211:
Thanks for the input, mate.

Anyone else who has a idea on how to fix this in the standard messaging application from Android?
[HD2 Android Q&A, Help & Troubleshooting and Genera] l3mm:
Hi I'm having trouble with this message splitting on my HD2 also. I tried the option you said in Handscent but it was already selected as 'Don't split'.

Anyone have any other ideas?