[EVO 4G Accessories] daffyli:
I seriously don't know how you guys got the discount or for free. Here's my conversation with the live chat. Enjoy.

Mike: Thank you for visiting Sprint. What questions can I answer for you today?

You: Hi, I bought an evo and love the phone, and have been very happy with sprint. I see that you have an extended battery, The issue I'm sort of having is why am I having to pay 60 dollars just to get a whole day's battery life out of my phone. I'm not trying to be super negative here, but before the battery my phone might last 5 or 6 hours. now I can get a whole days business done with my phone... but just curious why I have to fork over an extra 60 bucks just to last a single day?

Mike: The price we have is the best price we’re able to offer our customers. The negotiations we have with the manufacturer plays a major role in determining the price of each device.

Mike: Let's move this chat and make it a window of its own. It will be out of the way and I can stay with you in case you have any questions or any concerns. Just click on the "Yes" button below and we can continue.

Mike: Thank you for moving the chat.

You: but I'm just curious why I have to fork over an extra 60 bucks just to last a single day on $500 phone.

Mike: I under stand your concern. The prices are decide by the manufacturer so we cannot commit on that.

Mike: You will get the battery at the online price.

You: I'm just curious to as why I have to pay an extra 60 dollar for a battery that should of provided to us customers in the first place the day I purchased my phone?

Mike: The HTC Evo has continuous talktime for 6 hours.

Mike: I apologize the accessories available with the phone are decided ny the company.

Mike: by*

You: I don't understand what does continuous talk time have to do with anything. Would you talk on the phone for 6 continuous hours? The evo has 4G capabilities and when I use the 4G the battery is gone within 1 hour.

Mike: I can understand your concern completely but I cannot reduce the price of accessory as it is beyond our access as we are online sales agent.

Mike: We work for the company and prices are decided by the company.

Mike: Is your phone insured?

You: But my concern is why do we customers have to pay an extra $60 for a battery that should of provided to us in the beginning when the phone was released?

You: Yes my phone insured.

Mike: if your phone battery doesn't last for long you can replace your phone as it is insured.

You: What happens if I get a replacement battery and it still last the same amount of time?

Mike: You can replace it again. Please visit phoneclaim to replace the phone and get the new one.

Mike: Please contact our Insurance Claim Department. They'll be happy to help you. Please give them a call at 1-800-584-3666. Timings are : Monday - Friday: 7:00am - 11:00pm EST. Saturday and Sunday 7:00am - 9:00pm EST.

You: Would you keep sending your phone battery back and forth through mail for a replacement everytime it doesnt work?

You: Instead of telling me alternative options of what to do, you still haven't properly answer my question.

Mike: Is your phone under 30 days satisfaction period?

Mike: I am sorry for the inconvenience caused to you.

You: Can you please tell me why do us customer have to pay an extra 60$ for a battery that should of provided to us in the begninng to last a full day?

You: My concern is why do we customers have to pay an extra $60 for a battery that should of provided to us in the beginning when the phone was released?

Mike: If you want to use the phone for long time you have to get the extended battery and users having this problem are doing that.

You: So basically you're saying the phone can't be used for a long time and that customer needs to pay extra to use the phone for a longer time?

Mike: I can really understand your concern, the battery comes with the phone that is free available , however, if you would like to buy extended battery then you will have to pay the price for the battery and most of the users are doing this.

You: The battery that comes with the phone is obviously not FREE. I paid for the phone and in order to operate properly there should be a battery.

You: The battery is INCLUDED in the phone but my main concern is why do we have to purchase a separate battery when it could be included.

Mike: I suggest if you would like to get the extended battery then you will have to visit the store, because extended battery is available at the stores only.

You: Excuse me?

You: Are you saying that sprint onine does not sell extended batteries?

Mike: As I am checking the information, extended battery is not available online, however, you can get Standard Battery.

You: Please check your information again. Can I speak with someone that knows there information MIke.

You: Apparently you're not sure what is being sold on the sprint store.

Mike: I am so sorry for that, as I am checking the information , Only HTC Standard Battery - Item # BSH5110 is available online.

You: Have you review the link I've sent you?

You: Here is the link "***" and tell me that you don't sell extended batteries.

You: Is this how sprint customer representative take care of their customer questions?

Mike: I am so sorry for the previous statement, yes, you are correct, however, you will need to pay the amount for that.

You: I don't think you fully understand my question.

You: My concern is WHY DO WE CUSTOMERS have to PAY an extra $60 for a battery that should of provided to us in the beginning when the phone was released?

Mike: I really apologize for that, but as I have the information, you will need to pay the price for extended battery online.

You: I never said I was purchasing the battery

You: I'm just asking for an explanation as to why we have to pay for something that should of been provided to us in the beginning.

Mike: I have read your previous statement, unfortunately thats not possible with Sprint, every customer always get standard battery with the phone.

Mike: Accessory included with the phone are decided by manufacturer not through Sprint.

You: I thought you said they were free?

You: Shouldn't I receive a free battery from sprint then?

Mike: As you pay for the phone, you always get the battery and other accessories with the phone that are included with the phone price.

You: So they're not free?

Mike: They are not free, they are the part of included accessory.

Mike: If you buy any other extra accessory after ordering the phone, then you will have to pay the price for that.

You: Haha. Thank You for your time. This was a great conversation that would be posted on the forum to show how useless and misinformed you are. How could you tell a customer to send their battery through insurance claim. That's ridiculous, also how could you tell me that the battery was free and now it's not free and how the extended battery is sold in stores ONLY.