[EVO 4G Accessories] imakul8:
Just got the credit applied to my account. I was straight-forward and it worked even easier than I expected. I'm thinking it has to do with your time with Sprint. It seemed to me that most long-term customers were getting the credit, but I'm new..under my 30 days, so maybe that counts for something also. Anyway here's the chat.

08/31/2011 10:33:58PM	Session Started with Agent (Samuel C)

08/31/2011 10:33:58PM	System: "Thank you for contacting Sprint. My name is Samuel C."

08/31/2011 10:33:58PM	MobileWon: "Battery issues"

08/31/2011 10:34:15PM	Agent (Samuel C): "Please hold a moment while I access your account."

08/31/2011 10:34:29PM	MobileWon: "Hello Samuel. Please bear with me, I type slow."

08/31/2011 10:34:45PM	Agent (Samuel C): "Ok."

08/31/2011 10:35:19PM	Agent (Samuel C): "May I please have your 6-10 digit numeric PIN to access your account?"

08/31/2011 10:35:35PM	MobileWon: "******"

08/31/2011 10:36:02PM	Agent (Samuel C): "Thanks."

08/31/2011 10:36:53PM	Agent (Samuel C): "While I access your account information, can you please provide more details about the concern."

08/31/2011 10:38:44PM	MobileWon: "I saw this guy in the barber shop today with an extended battery for the evo. Wasn't aware there was such a thing, but I went to Sprint store to check it out since my battery life it terrible. They had none in stock, but to my dismay I was told it cost 50-something dollars. I don't understand having to pay for something that should be standard and especially so much."

08/31/2011 10:39:23PM	Agent (Samuel C): "I am sorry for this."

08/31/2011 10:39:57PM	MobileWon: "No need to apologize..I'm not blaming you:)."

08/31/2011 10:40:01PM	Agent (Samuel C): "I request you to buy the new battery and we will apply the credit of the battery price ."

08/31/2011 10:40:18PM	MobileWon: "Are you serious?"

08/31/2011 10:40:33PM	MobileWon: "Really?"

08/31/2011 10:40:59PM	Agent (Samuel C): "I will put the notes on the account , and the chat session is ******1"

08/31/2011 10:41:41PM	Agent (Samuel C): "Yes, You can buy a new battery and we will apply the credit ,"

08/31/2011 10:41:49PM	MobileWon: "Thanks so much Samuel. I wasn't expecting this."

08/31/2011 10:42:15PM	Agent (Samuel C): "You are welcome,

Did I fully address all the reasons for your chat today?"

08/31/2011 10:42:39PM	MobileWon: "Yes, yes, and yes. Have a wonderful night Samuel."

08/31/2011 10:42:49PM	Agent (Samuel C): "A short survey follows this chat. Will you be able to respond yes to the question "Was your issue resolved on this chat session?" The results help Sprint measure my performance."

08/31/2011 10:43:04PM	Agent (Samuel C): "Will you be able to fill the survey for me."

08/31/2011 10:43:12PM	MobileWon: "Yes, totally satisfied."

08/31/2011 10:43:23PM	Agent (Samuel C): "Thanks."

08/31/2011 10:43:25PM	Agent (Samuel C): "It's been my pleasure chatting with you today. You???ll receive an email transcript of our chat after the session ends.

08/31/2011 10:43:44PM	Agent (Samuel C): "Good night. and I have put the notes on the account."

08/31/2011 10:44:09PM	Agent (Samuel C): "And remember the chat session id ******1"

08/31/2011 10:44:21PM	Agent (Samuel C): "Thanks ."

08/31/2011 10:44:41PM	MobileWon: "I wrote it down. Goodnight Samuel."

08/31/2011 10:44:51PM	Session Ended