yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] sprink0281:
I understand that and dont have a problem with modding the phone.. I take issue with the people that mod their phone without fully educating themselves on excatly what they are doing. People that dont take the time to read, read, and read some more so they dont screw their phones up. I understand **** happens but its a risk you take that things might get messed up and if so why should one commit fraud for the mistake they made? My point was that fraud makes us all pay higher prices for products and services, thats all. He made a mistake and wants to lie to get his phone fixed for something he did that was not bb's, htc, or sprints fault, it was is own fault and like I said before he should man up an be honest and if he has to pay a deductible then so be it. It might be a costly lesson, but the next time maybe he will do a little more research and ask qustions before he decides to mod his phone. Im not on moral patrol but what he is doing is fraud plain and simple, which does make prices higher for the rest of us. At the very least he should not post on a public board that he plans on lying and committing fraud to get out of paying his deductible. Sorry that you dont agree but its the truth. If that type of thing goes unchecked then maybe our tep goes up to 8,9 maybe 10 bucks is that fair? No I dont think it is!
[EVO 4G General] churro7:
So it longer covers lost phones? Or falling in liquids?

sent from my epic 4g with no 4g
[EVO 4G General] srtpusher:
this is true. a contract cannot be changed unless both parties agree to the material change of contract. so you have to make a choice - do you want to stay under the old TEP policy where you have to pay $100 for a broken screen, physical damage, but not pay $35 for warranty work OR do you want to be covered by the new protection that lets you have far more options to spend $0 for a replacement phone. what you CANNOT do is benefit from the new features of the new TEP while maintaining the best parts of the previous one. sprint should lay it out and have customers choose old or new.
[EVO 4G General] eman3316@optonline.net:
What part of NC are you in? Never know when I might need a nice Sprint store to go to. The one by me has been terrible and the manager is a d..k!

All I needed to do was a return a defective phone that I purchased through tele-sales to the store as per their request. Already had received a replacement.

I had to fight with the manager for an 1.2 hour as he wanted to charge me a $35 restocking fee as he didn't think my dead pixels warranted an exchange. Even though the phone was only 2 days old and I already had received my replacement and I was still in the return period anyway! He was a d..k to the highest power!!!
[EVO 4G General] accelerus:
As someone who's 4G RSA key is also hosed... I will have to agree that your "holier than thou" attitude kinda sucks.

Want to know why I haven't gone into sprint and gotten my FLAWLESS Evo replaced? because I don't want to get some scratched up unknown phone in return, just so I can have my 4G back? I live in an area where its spotty anyways.

Your argument of the act of trading phones is invalid in this scenerio. If I turn my phone in, which has zero scratches, dings, and even still SMELLS brand new... what does it cost sprint? What is the actual monetary cost to them by looking up the RSA key in their database and reprogramming it and sending the phone back out in the wild as a (flawless) refurb?

In other scenerios where there is physical damage, I would agree with you 100% in that it's wrong. In the software world though we are talking about flipping a few bytes of data. Do you really think that 1 minute of work is worth $120 dollars? To put it in perspective, let's say it takes 5 minutes to reload a stock image (RSA keys and all) to the phone, and a tech can get 5 phones rolling at a time. In one hour he could do 60 phones - at 120 dollars a pop that's a hell of a lot of money they can rake in for flipping a few bytes worth of data.

If I lost my social security number, do you think the government should charge me $150 dollars each time I needed to get it back?
[EVO 4G General] mecca_2l:
Best buy geek squad warranty. 10 dollars per month, and they replace everything. water/ fire/ piss/ etc.

I accidentally dropped my hero in the drink. they gave me an lg loaner phone, determined it couldn't be repaired and gave me a phone of equal value. an evo.

normally most best buy things I consider scams, this one is good.
[EVO 4G General] JUST2SUAVE:
Best buy sucks too
[EVO 4G General] MEGADEAD:
How would you "hose 4G RSA Key "?

How can you tell?
[EVO 4G General] sprink0281:
Not having a "holier than thou" attitude.. why cant he just go to sprint or bb and simply say his 4g is not working? Why lie about it?

If people were a little more honest in this country...well thats a whole different conversation that doesn't belong here..

I do agree with you that its absurd for sprint to charge that much for what might be 5 minutes of work or probably less..

P.s. the government does charge you for a lost ss card its not $150 but it sure isn't free.
[EVO 4G General] camdz:
Since its technically a software issue, I would assume they would replace the phone? If you didnt have TEP, it should cost $35. I dont work for Sprint though, just my opinion.
[EVO 4G General] dynamicpda:
I've never lost or cracked a screen on any phone since the 90s. Only time I could have used replacements were dead charging ports on two phones, but I found workarounds.

I was thinking of insurance for the Evo I plan to get this week, since it will have a big glass screen, but this new policy makes me rather pay for service, $35 for a screen, when it happens.
[EVO 4G General] DirtyShroomz:
I'm glad you brought that up. Extremely true.... Gotta love lawyers. They changed my policy! I want the best of both worlds now!
[EVO 4G General] sprink0281:
This was the quote I was responding to by erack3 post 55:

"i wonder if i bring my evo to best buy and tell them that it randomly reboots itself and at times itll just shut down itself . it has happened before but the real reason im returning it is that my wimax rsa keys is gone. do u guys think itll work."

He never said he was going to make an insurance claim. He was going to say that he had random reboots to have sprint replace his phone free when in reality its because he lost the rsa keys and since other people have been experiencing reboots he wants to use that as an excuse. In my other post I suggested to just go in and say the he has 4g issues and not lie just keep it simple. He is trying to get replaced for free for a mistake he made. But if he tries to lie and say its for a reson that he is not experiencing then that just gives sprint more reasons to screw the people that really are having issues that are not there fault. Also mentioned that he should not come on a public board confessing that he wants to commit fraud by lying and using a reason that he does not have... By all means use the insurance its why we pay it! But that was not his plan, I called him out..its funny though cant talk about downloading paid apps for free on this board(warez) but its ok to talk about cheating sprint.
[EVO 4G General] aero1:
No personal offense directly at you but that is EXACTLY why Black Tie and TEP are a rip off for most customers! They are subsidizing your very very high damage and replacement rate.

Again no offense but that is like someone coming on to a car insurance thread and saying: "get no deductible, I had six accidents this year and it was worth it." Sorry I do not what to be sharing risk with you!

When you buy product insurance they have calculated the cost benefit odds, and built them against you, and on top of it added costs to you to pay their shareholder profit, employee costs, other overheads, fraud by some customers, and accident rates by customers who are either extremely careless, or extremely unlucky.

I have my own anecdote as well:

I have had an average of 4.5 lines for 15 years. Tep would have cost me $6000 with tax. I have lost or self damaged five phones in that time using TEP would have cost me $6500 given deductibles. Replacement costs for $500 to $600 retail phones on eay at average of 1 year are about $250. $250x5 is $1,250.

Not having TEP has saved me $6500 - $1,250=$5,250

I think you missed the point that they removed a benefit for non Tep subscribers which they had previously advertised as a benefit of Sprint subscription

Again, I am speaking to the prior Written and advertised protection Sprint promoted in writing for non TEP subscribers.

If Best Buy advertised and promoted tht it would handled for free all in warranty work for Televisons with NO purchase of their insurance, they could withdraw that, but that they could not do is withdraw it retroactively for purchased made to that point.

Put simply it is illegall for Sprint to charge $35 for non TEP in warranty work for any phones bought BEFORE the public announcement of this policy change but still under warranty.

They cannot remedy this with ETF free cancellation unless they also bought back your phone. Anyone who sis not on TEP who is charged $35 for in-warranty warrantable work would hvae a slam dunk in getting their money back with one call to their State's AG since the promise that there would be no charge for pre October 25 purchases is in writing..
[EVO 4G General] vkuber:
Kudos for the information.

Just wanted to say thank you for this valuable information. I recently had dropped my Evo and the screen cracked. I went to a sprint store and asked them about the new roll out regarding screen fixes. In the matter of 15 minutes I was out of the store with a new screen. Didn't pay a dime out of my own pocket. I had some major light leakages on my device and with this new screen this as well has been fixed. Kudos for the information once again, I was close to paying the deductible and getting a whole new unit. This saved me money and most importantly time.
[EVO 4G General] tracerit:
very nice information. i'm finally going ot take my seidio innocase off when i go out now haha. it feels sooo much nicer, slimmer, and sexier with it bare :)
[EVO 4G General] thetakara:
I'm sorry, but a phone cannot be sexy.
[EVO 4G General] erack3:
ok. ill keep that in mind.
[EVO 4G General] hoshmosh:
flag

Yessss. I am glad I switched to Sprint :-). And glad I paid for tep. Yesterday while putting changing Roms , I accidently dropped my phone flat on the tile. And long story short I've cracked the screen. So my number one question is, will Sprint reps flag my phone for rooting it? In this case will they charge me thirty five dollars? If so I wouldst mind... I just don't want them to flag me for rooting...
[EVO 4G General] mrpickem:
Would a charging port be considered board damage thus not covered?
[EVO 4G General] looneylu:
to be on the safe side, I would at the very least put a rooted stock rom if not unroot altogether. I doubt they will go into your recovery for a screen replacement. When I went I just flashed the stock rooted rom and they didn't say anything.
[EVO 4G General] hoshmosh:
Thanks for the idea. I think ill just put a stock Rom that has root. Since just yesterday I received the 1. 40 prl update, and I am afraid of losing it doing an unrooting process / rerooting process
[EVO 4G General] daviss:
I received a replacement phone from Sprint before the changes less than 30 days ago. The phone is now having issues with the ear peice echoing and crackling. If I go back to sprint will they fix this phone considering its under 30 days from when I received my replacement from them?
[EVO 4G General] mylasthope:
How is the $4/mo Equipment insurance premium affected by this? Is it in the same category as the $7/mo TEP?
[EVO 4G General] crabjoe:
COSTCO! They warranty for life, except for electronics. I can take back a 5 year old blender and they will replace it. If that model is no longer available or no replacement is available, they will refund my original purchase price. They use to do it on electronics too, but there was too much abuse. People were returning old computers and TVs for a refund, then would by a current model.

There's other companies that do it too.

BTW, Sprint's prior police was the norm is the cellular phone industry. Sprint's now the only one that doesn't honor the 1 yr manufacture warranty on a phone they sell.
[EVO 4G General] DirtyShroomz:
There is no flag for rooting... and no they should still fix ur phone as it is not software related
[EVO 4G General] SkuzFoz:
I don't want to open a thread since this is related:

My phone has light leak, and I've heard the newer Evos don't - I've also heard that if you break your screen and get it replaced, the problem goes away.

I have TEP, is it possible to take my phone in and get the screen replaced? Without breaking the screen first?

Thanks.
[EVO 4G General] sobis1dm:
Probably, but then you devoid yourself of probably the most fun you could have with the phone: Smashing it to bits!
[EVO 4G General] SkuzFoz:
I don't think I could ever muster pulling it off :P

I think with the reasoning that I could leave the store, smash it into the pavement and bring it back in, they'll just go ahead and replace it... but I guess it depends whether or not I get a reasonable tech.
[EVO 4G General] shinma6980:
Actually, Radioshack honors manufacturer's warranty.
[EVO 4G General] sobis1dm:
...even if you buy direct from Sprint?
[EVO 4G General] DirtyShroomz:
They just do it for u... its all about customer convenience but its made people lazy and demanding. Do u think they fix it themselves? No they send it back to the manufacturer for u.
[EVO 4G General] DirtyShroomz:
10charstimesten
[EVO 4G General] kris54241:
****in sprint switched there tep insurance and now they don't cover ****...I had a 2inch crack on my evo ...don't worry not covered...the crack has to be less than 1inch in length and 2 or less cracks..what some bull****....useless
[EVO 4G General] kris54241:
Btw I will be switching to blacktie insurance when I upgrade to the evo 3d the 100 deductable is ridiculous especially since tep doesn't cover anything...I have dropped my evo 4 times. Resulting in 3 broken screens
[EVO 4G General] KB112:
You might wannna work on your hand/eye coordination man.
[EVO 4G General] mmegalodon:
LOLz
[EVO 4G General] kris54241:
That's irrelevant...that isn't the problem...like I said its been dropped 4 times in a year...and its when I get out of my car and its on my lap.. that is besides the point nonetheless ...sprint switched their policy ...and its ridiculous
[EVO 4G General] mmegalodon:
Awww. Sad face.

Honestly, if that is the case I have no sympathy. My friend did the same, twice. First was covered ... second wasn't. Your own carelessness is your own - uh - carelessness. You really aren't complaining, are you? This is why you pay insurance.

Be stupid on your own time and dime... not Sprint's.
[EVO 4G General] kris54241:
If you guys wanna sit here and be cocky that's fine...just realize you too are being affected by this
[EVO 4G General] sitlet:
Umm, no, what's ridiculous is you breaking your phone 4 times in a year. Most of us never break our phone's once. It's called taking care of your possessions.

Umm, no we're not. Again, most of us don't drop and break our phones 4 times in a year. So for all of us, no, we are NOT affected by this.
[EVO 4G General] GaryJ51:
Never bought insurance, never broke a phone. Wouldn't it just be cheaper and less hassle to buy one of those fancy cases where they demonstrate dropping the phone and it never gets broken? Then if it broke you could just complain to the case mfgr. instead of whinning to everybody else about how your own carelessness is their fault.

EDIT: I don't use a case either. Bare phone in pocket all the time. I think the hand eye coordination lessons might be suitable in some instances. Good Luck. :D
[EVO 4G General] kris54241:
I have an otterbox defender now..and even if your phone breaks while its in the case they don't care. its stated on their website ...and I am careful with my phone...if you read there is tens of thousands of ppl with broken evo screens ...they are poorly designed
[EVO 4G General] mmegalodon:
Sounds like you're anything but careful. Careless sounds more like it. If you are dropping your phone from your lap when getting out of the car - and multiple times - who are you trying to kid?
[EVO 4G General] kris54241:
Considering I get out of my car probably over 1000 times in a year and forgot it on my lap 4 times how am I not...many times I have someone with me so I am talking to them and just hop out...regardless the phone is poorly designed...I've dropped my hero probably 30 times and no screen cracks
[EVO 4G General] mmegalodon:
Bro, I've dropped my Evo on some careless **** too. Thankfully nothing serious has happened. Should it fall from my lap as I exit a vehicle and break ... ? I would have no one to blame but myself. Honestly. Who cares if your Hero survived ... you are still careless regardless of the outcome. Be more mindful. I exit my car as much and I haven't dropped a phone like that in years.

C'mon man, honestly?
[EVO 4G General] NewZJ:
@Kris

Quit dropping your phone bro
[EVO 4G General] aimbdd:
Ive only claimed insurance on one phone... in about 4 years. I only broke the front screen anyway. (on a flip phone: Alias) Thats a little much, but yes sprints insurance sucks.
[EVO 4G General] Biggest Fro:
I have a launch day Evo. It has the crack beside the power button and two "dead spots" in the middle of the screen where the colors are a little off (mainly blacks and whites are different shades).

I took it into my Sprint store a few months ago (January maybe?) to see if they would give me a new front plate+screen. They turned me away because the problems "Where not affecting the usability of the phone"

Thoughts?
[EVO 4G General] JDM Civic EG8:
What exactly does the new TEP not cover anymore? Just screen replacement?
[EVO 4G General] ruffneckZeVo:
Guess this doesn't affect me I have asurion and have dropped one Evo and shattered the screen and lost one both were replaced for 100 bux no probs didn't even go to Sprint just called asurion if they ever stop covering my dumba$$ mistakes ill stop paying the 7 bux
[EVO 4G General] fenixjn:
I think asurion will drop coverage on your 2nd incident on its own.
[EVO 4G General] kris54241:
Idk...sprints tep sucks ass ...like I said the less tthan an inch and less than two cracks is impossible ..all three of mine have completely shattered from falling 2 feet...idk why I pay for tep when they don't cover anything...but at my sprint store they would probably give me a refurb for that screen **** ...
[EVO 4G General] sitlet:
thoughts? This has nothing to do with insurance. Your issues are warranty issues, and should be fixed for free. Those are manufacturer defects, which are covered under the warranty. Insurance is for things that YOU do to your phone, i.e. drop it, drown it, etc.
[EVO 4G General] indagroove:
I did that a couple times myself with a glass pipe for smoking weed. I would be driving around puffing a big bowl of chronic, and then once I got real stoned I would leave the glass pipe sitting on my lap. Then once I parked and got out of the car I would get out and the glass pipe would fall out into the street and shatter. I only made that mistake a couple of times though before I started remembering to put my pipe in the glovebox before getting out. So, although I sympathize with you, I also wonder why if a pothead can remember to do this why can't you?

:cool:
[EVO 4G General] Smurph82:
Where in NC are you? If you are the best then I want to come to where you are. I am in Greensboro, NC. Thanks.
[EVO 4G General] bmcnary:
Thanks for the info on this page
[EVO 4G General] kris54241:
All that info is greatly outdated
[Vibrant General] Ultima94:
I was curious if there was a way to get auto focus in the camcorder app. I know the camera app in cyanogenmod has auto focus on the camcorder.
[G2 and Desire Z General] Fent:
Recently (starting hours ago) When i try to text and use the physical keyboard it jumps around. It may scroll up the message or go over to send or things like that. I have taken my screen protector off (great, now i buy another one) and wiped it all down but it still does it.

I also reset it a few times.

Anyone else experiencing this?
[G2 and Desire Z General] rfairburn:
I am getting the same thing. I think something is conducting on the capacitive screen as when I set the phone down or don't touch it at all, this never happens.
[G2 and Desire Z General] Fent:
So should i exchange it?
[G2 and Desire Z General] rfairburn:
I don't know. Like I said mine seems to do the same thing. I am not sure if it requires exchanging or if my fingers are brushing the side in a way they shouldn't. I'm open for suggestions myself :-)
[G2 and Desire Z General] Fent:
Hmm no mine just jumps up the text page like it scrolls the chat message up even if nothing is touching the screen.
[G2 and Desire Z General] rmcsc:
Same thing here. Used to happen with my old myTouch but it was after a couple months of use. Uncool for it to happen on the G2 just after the 14 days have passed.
[G2 and Desire Z General] elracing21:
It is probably the capacitive pad thats not working right. Its probably detecting heat and scrolling on its own.

Yes get a replacement.
[G2 and Desire Z General] SuperDave81:
It's the touchpad. Move to a room with different lighting and try again.
[G2 and Desire Z General] funkeee:
I second the touchpad. It messes me up in the terminal by sending special characters.
[G2 and Desire Z General] Fent:
I did notice it was the light now. Still does it sometimes tho.

Thanks. What do you guys mean by captive ? Heat ?
[G2 and Desire Z General] Xerott:
Mine does this randomly too, and I've also concluded it's the trackpad. One time I went to my home screen while it was doing it and I could watch the selection scrolling from left to right.

Haven't figured out how to fix it, usually if I lock then unlock the phone it works fine.
[G2 and Desire Z General] FlyLikeAG2:
Mine just started doing this today. I was sitting under the A/C and i noticed whenever i would try to swype during SMS text messaging, it would highlight "Send" in orange or it would highlight and scroll up the text thread. After I moved away from the A/C, it stopped doing this. my trackpad has been fine and I have never had any issues prior to this or even after moving away from the A/C vent.

This trackpad works on heat I would guess or like others have said, possibly electrical ground current which is probably by a grid I would imagine.
[G2 and Desire Z General] xile6:
Thats kinda bad for you guys. I havent had this problem at all but seems like a trackpad problem. This happen to me on my g1 onces and that was a dirty trackball
[Wildfire General] imkr:
Friends,

I'm sorry If ask in the wrong thread.

My wildfire cannot play smoothly the video file like .avi, .mp4. I'm trying to install RockPlayer 1.0.31 v6 or any versions but the file seem slow.

Any advice, thanks I'm advance.

mkr
[Wildfire General] Aeren:
So you are having the problem with any video?? Ones taken from your camera? YouTube?? How are you playing said video's??? Are you using this RockPlayer you mention or is it you just WANT to use that player??

-Josh
[Wildfire General] imkr:
All type videos even from youtube, my recording camera, sending from other fones...still slow. Currently I'm using RockPlayer.
[Wildfire General] zephyri-xr:
You can use the 'Videos' instead of Rock Player. It plays every video that you converted with Handbrake.