[EVO 4G Accessories] JustRuin:
Just had a LENGTHY talk with a rep who finally gave in and offered me the extended battery for free

here's the chat log:

21:01:00 : Connected to sprint.ehosts.net

21:01:00 : Session ID: 2428807

21:01:00 : JUSTO: Initial Question/Comment: Battery life on EVO 4G is horrible :(

21:01:10 : You are next in queue...

21:01:10 : Please wait and the next available account specialist will be with you shortly.

21:01:30 : If you are chatting today for Technical Support, please call 1-888-211-4727.

21:01:50 : If you are a corporate business customer and need assistance with your account, please call 1-800-927-2199.

21:02:10 : To order equipment or setup a new account, please call 1-800-777-4681. Or, shop conveniently at sprint.com/phones. Click the Chat icon and we’ll assist you with your purchase.

21:02:20 : Perry S. has joined this session!

21:02:20 : Connected with Perry S.. Your Reference Number for this chat session is 2428807.

21:02:20 : Thank you for contacting Sprint. My name is Perry S..

21:02:39 : JUSTO: Hi, Perry!

21:02:47 : Perry S.: I am sorry to know that the battery is not good.

21:02:57 : Perry S.: Please hold a moment while I access your account to check the details.

21:03:37 : Perry S.: To better assist you with your question, I will transfer you to an employee account chat specialist. Please remain online.

21:03:42 : You are being transferred to another queue. Please stand by...

21:03:42 : Perry S. has left this session!

21:03:42 : You are next in queue...

21:03:42 : You are next in queue...

21:06:42 : Sam V. has joined this session!

21:06:42 : Connected with Sam V.. Your Reference Number for this chat session is 2428807.

21:07:13 : JUSTO: Hi, Sam! :)

21:07:22 : Sam V.: Hi.

21:08:07 : Sam V.: Please let me know how can I assist you.

21:08:26 : JUSTO: Oh, alright, haha, I thought the previous rep let passed on the information.

21:08:29 : JUSTO: Ok.

21:08:39 : JUSTO: I've been getting terrible battery life on my EVO 4G

21:09:42 : Sam V.: Have you set up Facebook on your phone?

21:09:50 : JUSTO: Yes

21:10:12 : Sam V.: Sprint has identified a use case involving the "Facebook for HTC Sense" application that could lead to extremely poor battery life.

21:10:46 : Sam V.: If a user has configured a Facebook account on the HTC EVO 4G please note that the following factors could lead to significant negative impacts to battery life.

21:11:02 : Sam V.: Default setup for "Facebook for HTC Sense" with "Sync contacts" checked and "Update schedule" set to "Every 2 hours".

21:11:27 : Sam V.: Large quantities of "friends" in the configured Facebook account (hundreds or more).

21:11:47 : Sam V.: Poor data speeds (network congestion, 1x data where EVDO not available, poor signal strength).

21:12:22 : Sam V.: The following settings may provide significant improvement to battery life:

21:12:42 : Sam V.: Menu->Settings->Accounts & Sync->Facebook for HTC Sense->uncheck "Sync contacts".
Menu->Settings->Accounts & Sync->Facebook for HTC Sense->Account settings->Update schedule->Once a day.

21:14:05 : JUSTO: I've turned off syncing before and it doesn't help much

21:14:52 : Sam V.: I am sorry it is also a known issue with the device because there are several differences between a feature phone and your new HTC EVO 4G phone that can impact your battery life.

21:15:17 : Sam V.: " HTC EVO 4G has more radios to power (3G, 4G, Bluetooth, WiFi, GPS)
" HTC EVO 4G has a larger screen than most typical feature phones
" HTC EVO 4G has more capabilities than most typical feature phones
Management of multiple email accounts and syncing
WiFi access point
WiFi Router capability
4G data
GPS
Access to several 3rd party applications through the Market
Applications and Processes running in the background

21:15:42 : Sam V.: These new capabilities all require more power than your previous feature phone.

21:15:50 : JUSTO: It just seems ridiculous that I'd have to turn things off maybe if I wanted to take advantage of my phone

21:16:15 : JUSTO: err

21:16:36 : JUSTO: I mean I'd have to turn things off, and in turn not be able to take advantage of my phone

21:16:38 : JUSTO: sorry

21:17:09 : JUSTO: I've recently had to use my phone a lot more too and it becomes a real problem

21:19:17 : Sam V.: It is not a particular issue with your device. It is known all device users. However I can suggest you HTC EVO™ 4G Extended Capacity Battery.

21:19:27 : Sam V.: It is for $54.99.

21:19:43 : JUSTO: That's crazy though!

21:20:04 : JUSTO: that's more money simply so i can use my phone how i should be able to?

21:23:37 : Sam V.: As I provided you all the information and already informed you that it is due to using more feature on the phone and using it. All the EVO users are aware about it and it is not an issue with your phone only.

21:24:27 : Sam V.: However I can do a favor for you. I suggest you to please purchase HTC EVO™ 4G Extended Capacity Battery at $54.99. I will credit 50% amount of the battery for you.

21:24:40 : JUSTO: What?

21:24:51 : JUSTO: what do you mean all EVO users are aware

21:24:56 : JUSTO: i certainly wasn't aware!

21:25:27 : JUSTO: neither was the person i'm sharing lines with

21:25:45 : JUSTO: she doesn't use it much though so it doesn't bother her

21:26:00 : JUSTO: you have made it clear it's not an issue with my phone

21:26:24 : JUSTO: but i don't think it's right that my case should be neglected

21:26:44 : JUSTO: simply because i utilize all the features on the EVO

21:27:41 : JUSTO: I'm sorry to say I don't appreciate being talked down to.

21:30:02 : Sam V.: Let me provide you the link to improve your battery life for more time.

21:30:52 : Sam V.: The link is:

21:31:02 : Sam V.: http://support.sprint.com/support/article/Improve_battery_performance_on_your_HTC_EVO_4G/case-wh164052-20100601-130442?&INTNAV=SU:DP:HDIA

21:31:32 : JUSTO: That doesn't help at all.

21:31:45 : JUSTO: You already told me these things.

21:32:35 : JUSTO: I'm sorry if I'm giving you a hard time; i know it's probably rough being a customer service rep

21:32:47 : Sam V.: Further you can also interact with the manufacturer at (866) 449-8358.

21:33:47 : Sam V.: You can surely have a discussion with them and can share you experience with them and can share your feedbacks as well.

21:35:37 : Sam V.: Is there anything else, I may assist you with?

21:35:54 : JUSTO: can you hold on a second?

21:36:07 : Sam V.: Sure.

21:37:30 : JUSTO: sorry

21:37:34 : JUSTO: anyways

21:37:45 : JUSTO: i already contacted htc and they wouldn't do anything about it

21:37:52 : JUSTO: :(

21:38:52 : Sam V.: I am sorry, I have given you all the options that I could do from here.

21:39:22 : JUSTO: there's nothing you can do??

21:39:32 : Sam V.: I am sorry again.

21:39:47 : JUSTO: I wouldn't have bought this phone if i knew this was going to happen

21:40:39 : JUSTO: only reason i switched from tmobile was because of this phone

21:40:57 : Sam V.: I am sorry, I have already given you all the options that I could do. Maximum I can do, I can offer the extended battery.

21:41:36 : JUSTO: huh?

21:42:42 : Sam V.: Further since your account type is employee, you can surely talk to directly employee help line number at (888) 876-8381 and can share you phone issue with them.

21:43:07 : JUSTO: but i was referred to you because my account was employee

21:43:32 : Sam V.: Yes and I have given you all the options that I could do from here.

21:44:02 : Sam V.: You can as well talk to the employee help line number at (888) 876-8381.

21:44:31 : JUSTO: you said you could offer the extended battery?

21:44:34 : JUSTO: what did you mean?

21:44:36 : JUSTO: i'm sorry

21:45:57 : Sam V.: I can offer you the extended battery free of cost.

21:46:04 : JUSTO: hmmm

21:46:09 : JUSTO: i'll do that

21:48:47 : Sam V.: I suggest you to please visit the nearest Sprint store and purchase, please get your account notified as well or you can purchase it via telesales team at (888) 882-4030, Timing : 6:00 AM - 12:00AM 7 Days a Week. Once the you purchase it please contact us we will apply the credit of that much amount on your account.

21:50:13 : JUSTO: When you say get my account notified, do you mean I buy it under my account at the Sprint store?

21:51:33 : Sam V.: No. You purchase it at Sprint store by paying the up front payment and you can get your account notified that you have purchase it. Or you can send us the scanned receipt at our email address from contact us option from Sprint.com.

21:52:28 : JUSTO: Oh, I see, so how do I get my account notified?

21:53:23 : Sam V.: Please send us the scanned receipt of the purchase from contact us option from Sprint.com. There is no need to notified the account then. Is that ok?

21:54:12 : JUSTO: Yeah, that's fine, haha.

21:54:58 : Sam V.: You can email us from this link: http://search.sprint.com/inquiraapp/contact.jsp.

21:55:14 : JUSTO: Alright

21:56:03 : Sam V.: Please allow me a moment to put the notes on your account.

21:56:59 : JUSTO: ok

22:01:03 : Sam V.: Thank you for waiting.

22:01:08 : Sam V.: I have put the notes on your account.

22:01:28 : Sam V.: Please contact us when you made the purchase.

22:01:48 : Sam V.: Please send us the receipt, we will apply the credit.

22:01:54 : JUSTO: ok

22:02:23 : Sam V.: Is there anything else, I may assist you with?

22:02:33 : JUSTO: No, that's it I suppose

22:02:53 : Sam V.: It’s been my pleasure to serve you. Please don't hesitate to chat again for assistance at sprint.com.

22:02:58 : Sam V.: Have a great night.

22:03:25 : JUSTO: You too, thank you.

Gonna go pick up the battery tomorrow :)

I didn't do this just for the free battery

it was seriously getting to me :(

/justifying