yashsingh1/xdaforums huggingface dataset:
[HD7 General] upthedale:
Hi all,

I bought my hd7 on thursday and have been using it fairly heavily since.

I have noticed however that it will on occasion reboot itself, at seemingly random occurences. It has done this maybe 3 or 4 times.

On two occasions I've also found that the volume would (without my input), set itself to full volume or no volume. This wouldn't be instantaneous, but more like the volume button being held down one way or the other. On both occasions this resolved itself after around 10 - 15 seconds.

Should I chalk this up to the software (which can hopefully be resolved in due course) or do you think its faulty hardware?

Other than this, I am loving the phone.

Cheers.
[HD7 General] Ubaiid01:
Hmmm, im haviing the same problems, i dont get it, also when i open a tile i.e, Marketplace it will load and then just go back to the start screeen :\, anyone know how to fix this bug ?
[HD7 General] upthedale:
So I'm not the only one. That would suggest that its not just a one-off faulty handset. At a guess I'd say the software was just a little rough around the edges.

If it is the software, hopefully Microsoft will be able to fix these things and improve overall stability with future updates. This is the trade off for getting things at release I suppose.

Aside from these minor issues (they've only happened maybe once a day with heavy use) the OS is silky smooth. If they are the only problems, I can live with them until the next update.
[HD7 General] ageorgiou1984:
Mine phone randomly re-booted the other night, I hope that it's just software related.
[HD7 General] danifilth4king:
I got mine on thursday too, mine's reset itself once or twice. Today I had a weird bug though. The battery was quite low, about 10%, and I called my friend and I could hear her, but she couldn't hear me. She called back - same thing. I tried calling someone else and still the same. I turned the phone off and back on again and everything was back to normal. I thought it was all very strange. Can anyone confirm whether that was a hardware or software fault? Or is it nothing to worry about? (I did check the in-call volume/mute settings!)

cheers
[HD7 General] Mysterious Stranger:
Yep me too, has rebooted a few times when trying to do multiple things at once eg when receiving a text and updating hotmail. 6 or 7 times since thursday, with a couple occasions where I took it out my pocket and it was on the sim pin request screen meaning it had rebooted for now reason and I didn't know :-(

Anyone loaded the generic RUU yet?

M.S
[HD7 General] desibadboy1:
#

I also have this problem! I'd be using either zune(selecting a song) or marketing place(browsing apps) and it will crash and go to the home screen. When i try and re-launch the apps, they saying "loading" and just returns to the home screen.

I hope this is a software bug rather than a fault with my HD7
[HD7 General] rooksie:
I had the same issue yesterday, I had to reboot the device to get marketplace working again.
[HD7 General] PersoAryanism:
If this is true, it must be HTC fault and not M$.
[HD7 General] Mysterious Stranger:
Yeah 'cos M$ *NEVER* release buggy software... :p

M.S
[HD7 General] lqaddict:
I will doubt that statement will net you a job at Redmond, but yeah nice try Sherlock
[HD7 General] seewhy:
But if no other WP7 owner is reporting this except HD7, he might have a point.

(I am a omnia 7 owner and there are no random reboot)
[HD7 General] azhadmd:
Yeah.bought hd7 last week.having the same problem
[HD7 General] evilangelic:
I am an Omnia 7 owner, and there's been no random reboot.

But, I am getting the thing where if the marketplace gets stuck loading something, I exit and then can't get back in.

On touch of the tile it just says loading and returns to home, needs reboot.
[HD7 General] desibadboy1:
+1, thank goodness im not alone with this issue. My HD7 doesn't randomly reboot either, its just a problem with marketplace and zune crashing and then not run again until i manually reboot the device.

Seems to be a common issue. I've raised this in the microsoft windows phone 7 forum, i'll update what they come back with.
[HD7 General] pencilcase:
having the same reboot issues and also apps closing themselves on my german o2 hd7 ..

has anyone tried

RUU_Schubert_hTC_Asia_WWE_1.23.707.01_Radio_5.51.09.06a_22.30.50.09_Signed_SCHUBERT_RELEASE ?? is this any better? (and does it have german keyboard?)
[HD7 General] ericc191:
There's a possibility the cpu could be overheating. I know my N1 used to randomly reboot due to this when I'd run Wifi Tether for an extended period of time.
[HD7 General] pencilcase:
i do not think this is the case, the phone reboots overnight in idle mode.
[HD7 General] HTC1111:
Just to add, have had the phone for 1 week

Cant say mine has ever auto rebooted but the volume has gone mute (and have to restart to fix) twice now

Once also screen froze on alarm display and again had to be retarted

also have had same problem as others here with market place and jumping back to main screen

glad its not my phone, hope updates come soon, having a phone with unreliable volume aint so hot!
[HD7 General] lqaddict:
Let me lay it down for you:

Microsoft decided to enter the mobile market with a new OS.

Microsoft laid down the minimum requirements for their OS that the hardware manufacturers must meet.

Microsoft designed all aspects of the OS, including the drivers for the hardware.

So now you're telling me that HTC decided to go grab the OS, and install on their device packed with electronics around the globe without MS knowing and approving it?

One thing when you load your own environment like Sense or TouchWiz on the phone and you are responsible for it functioning, and providing user access to the OS, and another when you cannot do any of it, because the whole OS is closed, and you are told you must use this .dll with these options, and no you cannot know why and how how it does it.
[HD7 General] konnexion:
Have seen this on the HD7 as well
[HD7 General] desibadboy1:
These issue's have been raised in the windows phone 7 forums and are being investigated;

Re-booting issue - http://social.answers.microsoft.com...7/thread/5719efac-ce8a-4c53-94ae-edbf8a6329a5

Zune and marketplace apps crashing/not loading - http://social.answers.microsoft.com.../thread/fc8ad1c7-1db3-4ba3-9b31-c655c4f30ff0/
[HD7 General] Netz15:
Hi,

I also have the crashing marketplace problem. It's good that they are investigating this issue currently.

On the other side mine has 3 pixel failures - not so cool on a device sold for 559 Euro. So I just ordered a new one and will send this back, I hope the new one won't have any pixel failures - bad quality control by HTC.

Lars
[HD7 General] digime:
The latest from MS on the upgrading of the storage is that it's only supported by the vendor/manufacturer. According to Paul Thurrott on Windows Phone Secrets replacing the supplied card with a different one can cause problems if the card is dodgy:

"If you have a bad card, you’ll notice horrible, unreliable performance, slow app boot times and performance, lock-ups, and random reboots."

Sound familiar?

It could be you have bad cards in your phones.

Maybe.

Full SD card info here:

http://windowsphonesecrets.com/2010/10/29/microsoft-speaks-on-micro-sd-and-windows-phone-storage-expansion/
[HD7 General] TheRaggyGandalf:
Could the random reboots be heat related?

I bought a leather cover to put the phone into 2 days ago.

Yesterday my phone was stored in it and I had it in my (warm) winter jacket.

3 Pin requests (so I suspect reboot)

Today same jacket but without the leather cover (I only intended to use it in backpacks etc. anyway). No problems. However phone was pretty warm from the jacket alone so the extra cover could be enough.
[HD7 General] pencilcase:
this would explain my overnight reboots while it was loading ...
[HD7 General] wardy:
Bug: MMS doesn't work .. No available provisioning for it

Bug: Text messages cause errors on send

I've had the market place crash twice ...

And how on earth do you back up all your apps etc if you hard reset the device ??
[HD7 General] szaber:
I've had the market place crash four times

vibration is only two seconds - is too short
[HD7 General] s1nn0n:
Not looking good is it, im suprised by the amount of bugs tbh. Id expect some, but this is fundamental functionality we are having problems with.
[HD7 General] weepatc:
Had Sleep of death this morning. Phone charging, Flight Mode on & Alarm set. Alarm initially went off then phone froze & I had to reboot. I have not had any random reboots as yet. Tried to download an update from my handset for an app I bought but got an error message in the Marketplace 'Can't download or play app. Problems with License'. Uninstalled app & tried again. Same error. Is there any way to roll back to get the app back again on Zune software?
[HD7 General] loomx:
Iv had no problems, except for an app not opening straight after I booted the phone, it just went back to the start screen, pressed it again and it was fine, so I just put it down the the phone still starting up.

Its been perfect.

I have a HD7
[HD7 General] avsmithy:
Ive had the volume getting stuck and 0 and refusing to move up again, and my screen went really funny - the background started flickering with tiles or something, and its crashed randomly and restarted once, and also once refused to open apps so i rebooted...

All in all considerably more stable and easier to use than my Wildfire :D
[HD7 General] one_mad_punk:
been getting the licence issues when trying to download apps too
[HD7 General] ckacey:
me too, any workarounds? (not on an HD7)
[HD7 General] weepatc:
Has anyone with the license issues when downloading apps tried downloading & installing via Zune software & if so was it successful?
[HD7 General] Criss1272:
:mad:​

suddenly i can hear no more Sound on my HD7. The Speakers are death, so i tried to reset it to the factory settings but after rebooting there is the same Problem. One hour later the screen began to flicker. It seems that there is something completely wrecked.

I called O2, they will send me a new HD7 :-(
[HD7 General] one_mad_punk:
Tried to install the apps i was having licence problems with through zune - but they are already purchased and don't seen to give an option to try re installing
[HD7 General] weepatc:
Thanks for info. This is not good. The app I'm having trouble with has no support info so I guess I'm gonna be left in limbo here. Another little failing of WP7 not a bug.
[HD7 General] seewhy:
I have seen this with imdb on my omnia 7. It install fine initially, but later there was an update for imdb. I click on it. It downloaded but failed during install. It was complaining about some license issues.

More info here. MS is looking into it

http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/6c664248-348a-48f7-aae4-8ba4ff1b6717
[HD7 General] brummiesteven:
I had this exact same issue with imdb last night, came back to it today and it was fine.
[HD7 General] ozym:
Reboots, freezes and screen strangeness

I've had an @HTC #WP7 for < 6 hours. So far, 3 spontaneous reboots and one complete hang. Now it's doing this : http://youtu.be/wDs2tv-kdlg
[HD7 General] ckacey:
My device had a sleep of death last night and this morning when I hit retry all but 2 of the apps installed. One is installed but not showing in my program list, the other 2 look like they'll install after a couple of tries.

I restarted many times and that didn't do it. I'm glad to see hard-reset wouldn't have made a difference, because that was my step for today.
[HD7 General] brummiesteven:
This is weird, you might want to contact o2.

Mine is fine, the only problem I had was with downloading some apps from the market and saying there were "license errors". Also, sometimes apps wont launch they just take me back to the home screen.

When I went to get the handset I went instore first, they told me in the o2 store that they didn't have any because there was a problem with the software and they had to send them back to reflash them. Dunno if this is related or not.
[HD7 General] Criss1272:
That`s exactly the same Problem with my HD7 (few Posts above) !!!!!!

O2 will send me a new HD7....
[HD7 General] schAko:
So not all of you "lcuky" owners have the random reboot? Maybe someone wants to start a poll about that?
[HD7 General] pencilcase:
well apart from the people tab crashing my phone today, i can't really get my battery to hold long right now. TERRIBLE battery life on the HD7. hope the extended battery comes soon or even better the power management gets an improvement from MS side.

And please don't suggest turning off 3G or push. I did not buy a smartphone to not use the features. even the iphone has longer battery life and i friggin hate that thing.
[HD7 General] blibble:
I guess I must be the lucky one. No mysterious reboots or lock ups and 48 hours battery life with wi fi and bluetooth on.
[HD7 General] bhogal:
I must confirm similar findings.

Have not had a single problem with my HD7....
[HD7 General] adesonic:
I have had one random reboot and 1 instance of the effects shown in theyoutube video in three days - not too worried, my desire had a couple of glitches in the first few days then settled down
[HD7 General] ecj123:
I had that in the first day but it hasn't happened since, got the phone for over a week.
[HD7 General] johnnyc72:
Not seeing these issues...

I've had mine now for half a week. No issues, and I have loaded lots of apps. My flatmate has one as well, no issues either.

I wonder if it's bad hardware, or even carrier related (both of us use Vodafone-DE).

...just ordered a Sandisk 32GB microsd to upgrade from 16GB (they are supposed to be releasing a 128GB version sometime next year).
[HD7 General] (nico):
No issue here

After a week, I've not seen any of those issues.
[HD7 General] debug77:
Sent my HTC-HD7 back for a replacement this morning. After 3 days of having it, I experienced...

- Corrupt screen display in email application (http://twitpic.com/329g09).

- Apps not loading until I reboot the device.

- Locked solid after leaving it charging over night (happened twice so far).

- Licence issue with IMDB that magically rectified itself.

I really hope a new one fixes this, but I seriously doubt it will.

I also find the syncing with Google Mail & Calendar to be rather lacklustre (no support for labels? doesn't seem to sync all of the calendars, just the first one?), and wireless sync (with the Zune app) seems hit n miss... mostly miss.
[HD7 General] debug77:
Oh, and the number of times the Search screen has come up isn't even funny. Just randomly appears, even when I haven't pressed it. Annoyingly seems to appear when I'm playing a game, and then it has to obviously resume again... takes forever.
[HD7 General] Milky1:
I've had my HD& for over a week now and have experienced the reboot problem around 6 times. And have had the phone lock up and be completely stuck and you have to take the battery out to reboot it.
[HD7 General] wheresmybeaver:
You definitely got a dodgy device there. I've not experienced anything like the corrupt email screen, or getting locked solid, or licence issues.

But I have had the "Marketplace freezing then never loading until I reboot" issue a good number of times, it's getting annoying. And I suspect that the reboot issue has happened at least once or twice, but I don't usually notice it since I don't use a simlock.

When WP7 launches in the US in a few days there will be a LOT more people using WP7 (and the HD7 for that matter), so it'd be incredibly foolhardy for HTC and / or Microsoft not to roll out some sort of update to fix these 1.0 issues. Certainly something before the oft-quoted Jan 2011 update. Let's see what happens.

Having said that though, the pros definitely outweigh these (fixable) cons for me. Compared to the smorgasbord of WM 6.5 issues that would lead to constant maintenance, WP7 is a pleasure.
[HD7 General] debug77:
I hope you're right, I really do. I have a replacement handset en-route, so fingers crossed. I do like using the phone though - the OS is a breath of fresh air. Hopefully these teething problems can be sorted out one way or another.
[HD7 General] brummiesteven:
I've experienced all these issues except the lock one. I had my first display issue today with the home screen and zune looking like that, fixed with a reboot.

However, if the display issue was a hardware issue surely it would be like that all the time? Also the others seem surely software related, not hardware? I'm sure we'll get an update out soon but I'd be interested if anyone who has different hardware has had the display issue.
[HD7 General] Mysterious Stranger:
I had this today as well. To be fair phone hadn't been rebooted for a couple of days and was fine a few moments later but definatley buggy.

M.S
[HD7 General] poopilot:
I've had 2 different corrupt screens - one where everything flickers, and one similar to the image you've shown here. The flicker could be resolved by a quick (and it is quick) reboot. The corrupt screen fixed itself after about 20 seconds.

I've also seen the issue where you scroll to a hub, and it instantly returns you to the home screen. This only seems to happen at low battery for me.

The IMDB license issue was probably just a misconfiguration in the marketplace. I was offered an update for it, attempted to install it, but it failed due to the license issue. The next day, the update was still availble, I tried again, and all was good.

I also hit the search button far too frequently - it's especially annoying during games. Some tombstone and revert OK, but you still have the long load wait.

I'd want to see a confirmation when doing anything which could exit an app.

What I've not seen is the phone locking up or spontaneously rebooting.

I should state that these are all minor issues for me, and are not interfering with my enjoyment of the device at all. I'm hoping that threads like this are picked up on by MS / HTC, and addressed.
[HD7 General] fergy05:
got mine on launch day and experiencing a few problems aswel..

Saturday night i went out in cardiff with work.. 22 Vodkas later and 7 hours sleep i woke up to find the phone frozen and me 1.5 hours late for work :mad: thank god one of the other guys had keys or i wouldnt have a job now.

Also 5-6 freezes causing me to need to reboot, also the mic not working bug mentioned earlier in the thread.. ive had that once.

Also does anyones screen in the search corner creak when pressed? :confused:

Ferg
[HD7 General] adesonic:
I have had one or two minor hiccups (corrupt screen and reboot) however, they are not frequent enough to mar my enjoyment if the device. A question though, I am guessing some of the firmware is HTC HD7 specific and some is generic WP7 - will we get updates from HTC as well as OS updates from Microsoft?

BTW asked this on another thread - what/ where is WM status that shows the battery percentage?
[HD7 General] ElysiumY2K:
Bought the HD7 only 5 days ago from O2 and i'm seriously thinking of returning it.

During the 5 days i've owned this phone, these problems occurred:

Physical problem

- (might be just my HD7) but the lock/unlock button at the top of the phone takes so much pressure just to turn it on/off. The volume button and camera sticks out so it's easily access, but the lock/unlock button is so in (doesn't stick out at all), i sometimes have to use my nails to actually turn it on/off.. this normal?

Software problems

- You press a icon and and the screen goes white, then goes back to the home screen again

- Internet explorer crashing and cannot refresh/go to a different website etc

- Loading times on app !

- Delays on email sound

- Can't turn off haptic vibrate off? (i know for a fact that the haptic kills alot of battery going back/home all the time)

Apart from all the bashing, i really do like the phone. The screen size is the money maker for HD7. But they really need to release a major update soon for W7 or they're seriously going to lose alot of customers.
[HD7 General] Ut0p1a:
hmm...why can't I delete my post?
[HD7 General] pencilcase:
got another lovely one ... Mp3's are not playing! Everything else works but not mp3's

already posted on the official forum though.

http://social.answers.microsoft.com/Forums/en-US/windowsphone7/threads
[HD7 General] fergy05:
My buttons the same so is the demo we have in store only sticks out about 1/3 mm i think thats just the design mate.
[HD7 General] ruscik:
Corrupt screen in e-mail I had but on main screen instead. I did mention in my thread I have a lot of tiles and it was only doing that on part of screen that had only MS apps (people, me, phone, 2x e-mail, IE, X-box, zune). As soon as I scroll past them all back to normal until I scroll to them again.

Do not have such a big issue with search button however if I quickly push back button afterwards my apps usually come back ASAP as they did not stop yet.

Reboot I had one time and I can do it when I want to using wifi on/off on edge of my wifi range.

IMDB issue, plus two other apps had the licene problem but soft reboot fixed that.
[HD7 General] peterleyton:
Hi all

dose any one experience this sort of problem

while phone is ringing sometimes I cant slide up to press answer button it happened me 3 or 4 times now no matter how hard im trying slide up it dont want to go up at all....and usually after taking out of pocket....

any ideas....

or its just my HD7
[HD7 General] ElysiumY2K:
I guess i can't really complain about the button then if other users are like that aswell.

All they need to do now is fix up WinMo7 bugs and juice up the app store with some quality apps, then WinMo7 will be a force to reckoned with.
[HD7 General] ThePhoenixUK:
Had mine nearly a week and had no problems, no reboots, my button's click ok and I like the way they click.

Happy I got one of these, will be great when the few bugs here and there get fixed as well.
[HD7 General] HTC1111:
Anyone have any idea on updates coming, Im tempted to ask for a new phone (replacememt) but i think alot of these problems will/should be dealt with in an update
[HD7 General] peterleyton:
hi,

today is the day when my HD7 finally experience corrupt screen as well like other wrote about it

hopefully MS will release update sooner then January cos this becoming a bit irritating

regards enjoy your Hd7's with no bugs
[HD7 General] weepatc:
There is no battery percentage but a battery indicator which you can see if you tap the top of the screen (it pops down briefly).
[HD7 General] HTC1111:
Hi can you link me to where there is talk of a jan update please!
[HD7 General] peterleyton:
hi take a look at Tom Tom for HD 7 thread there someone mention about Jan update :D
[HD7 General] bazx:
i am on my second hd7 from 02

first phone had random reboot and corrupt screen/lockup after night charging

and now the reason i have found this thread the second phone which i have had since the 6th Nov has just had its first reboot
[HD7 General] peterleyton:
don't worry,

probably no the last one
[HD7 General] ruscik:
Well my phone started randomly rebooting with wifi on or off and I get the corrupt screen even more but still only on part of screen with ms apps so it has to be one of them.

Oh well back to o2.
[HD7 General] nrfitchett4:
anyone who uses any type of computer as their only alarm clock deserves to oversleep.

Alarms clocks are about 5 bucks. Been using the same battery operated one for about 10 years and the batteries last at least a year.
[HD7 General] makomek:
Mannnn I was gonna invest in one of this phone but after reading this thread I rather stay away .:eek:
[HD7 General] nrfitchett4:
1.0 VERSION of any OS or software is going to have some bugs. Pretty sure they will be fixed in OTA updates. Microsoft seems more committed to update this phone than winmo and since the OS is so restricted, we shouldn't have to wait for htc for the updates.
[HD7 General] PaullikesWINMO:
Mine re-boots randomly and it actually does hard reset each time. So much so that I have posted seperate thread. Please someone help... lol...
[HD7 General] LuRock:
Haven't had that reboot issue with mine at all. Still silky smooth on this end :D