yashsingh1/xdaforums huggingface dataset:
[EVO 4G Q&A, Help & Troubleshooting] normntaz:
I bought my EVO on launch day (HW Version 002), and have not had any problems until around Oct 13.

I took the phone on a trip to Orlando, and as soon as I got off the plane and turned on the phone, the problems started happening. It has been happening ever since, even since I returned home.

I bought my phone at Best Buy, and have had their Geek Squad send it back to try to fix it. I also added the complaints about screen separation to the workorder so that they would be more likely to replace the device. Hopefully, this fixes the issue.

I also think it is heat related, but I don't know why it is just now becoming an issue. Just to make sure the folks at BB could see the issue happening, I put the phone in front of my car's heater for a few minutes, then started up Google Earth, and was able to make the phone start boot looping while I walked into the store.

I tried hard reset, soft reset, update prl, underclocking, GPS Reset, new battery, new SD Card, and none of those things worked. I wonder if the removal of the 30 fps limit in the last update caused some type of heat damage?
[EVO 4G Q&A, Help & Troubleshooting] phobos512:
I just had a reboot last night while trying to look at a picture I'd just taken in the Camera app on CM6.0.0. Only the 2nd or 3rd time it's happened. Still annoying though. Hope it doesn't get worse.
[EVO 4G Q&A, Help & Troubleshooting] JUST2SUAVE:
How much they charged you?
[EVO 4G Q&A, Help & Troubleshooting] .jond:
I reset mine back to stock. Unrooted it and everything.

Didn't fix the issue for me.

Now I did try erasing all the stuff that's erasable inside recovery and it seemed to go a few days without a reboot. Not sure if that was a fluke or not.
[EVO 4G Q&A, Help & Troubleshooting] k2buckley:


I'm hardware 003. Currently software 3.30 on myns rls4. Currently using ziggys beta kernel (dec 5)

I used my phone stock, unrooted from when I got it in mid/late June, to late august. Never once rebooted. Then rooted it and went flash crazy for a few weeks, trying all roms and kernels, until I settled with Myns. Still never had a hiccup or reboot. My girls, on the other hand, same hardware as me, 003, currently on 3.29, started rebooting after month or so. It will happen while in her purse, unused. I've tried all of things mentioned in this thread. It still happens, not super frequently for her, a few times a week. Still does it on stock, after a factory reset, no apps added. Same settings as my Evo. I concluded it has to be bad hardware, or RAM. Either way, replace and cross fingers. She doesn't want to replace hers, and just deals with it. I don't know why.
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
I got my 0003 rev launch day phone swapped out with another 0003 rev phone. So far no reboots. Rooted again and been good the last 3 days. Hopefully it doesnt start to reboot at some point as it seems it can start weeks after, or months after.
[EVO 4G Q&A, Help & Troubleshooting] Matt_TX:
I think I *may* have found the cause of the reboot issue, at least in my case. Believe it or not, I think its the SD card. I started to get random reboot all the time. Then I pulled out my SD card, did a cache wipe and dalvik wipe and no more reboots. I had tried multiple formats, wipes, ROM's etc up to this point. I belive this occurs when the SD card gets corrupted.
[EVO 4G Q&A, Help & Troubleshooting] Jbcarrera:
Quick question for every one what method of root did you use?

Sent from my EVO at the edge of Hell
[EVO 4G Q&A, Help & Troubleshooting] agilevic:
@Matt_TX SD card is the last test I meant to do. I inteded to pull the card out and stress the phone with a game to see if it can effect a reboot. I have not done this yet because I have other things to do in life than doing troubleshooting work for HTC/Sprint. That said, your post encourages me to do that. Can you post how to "did a cache wipe and dalvik wipe" or links to such info? I have stock EVO (never rooted).
[EVO 4G Q&A, Help & Troubleshooting] CaptainAmerica1:
please link how to unroot a fresh rom . thank you. I am testing the SD possibility now but would still like to send the phone back to HTC. Yes i am having the same issue on 003.

UPDATE:

With the SD card out

I was running

4G

Tether

YouTube

As soon as i turned on the GPS and opened maps the EVO restarted

now it is loop restarting as it usually does.

Can we file a class action law suit against HTC?
[EVO 4G Q&A, Help & Troubleshooting] Matt_TX:
Unfortunately, as far as I know, you can only do a cache and dalvik wipe if you are rooted. I am still getting the random reboots, but I intend to stress the phone to see if it will happen without the SD card in it.

For me, the reboots almost seem to happen because the phone is tapped out. So, when multiple things are happening at once, the phone says "f*** this" and restarts.
[EVO 4G Q&A, Help & Troubleshooting] tauzins:
deff part of it, i did a defrag and a fix error on my computer for the sd card, and 1 month later, no reboots !!!
[EVO 4G Q&A, Help & Troubleshooting] matt4200:
Ok I'm trying that right now and hoping it works because in the past week I've been having a lot of reboot problems. Will report back on how it works later.
[EVO 4G Q&A, Help & Troubleshooting] skyarcangel:
I have many problems with reboots too

Have hardware 003 & 3.70 base updated radios&pri,nv all and have reboots multiples kernel try and again have reboots. I change my sd with other, i defrag and nothing all equal reboots and reboots

Please help
[EVO 4G Q&A, Help & Troubleshooting] teddyh2o:
i got the replacement... It took me a while but i got it!

I did hard reset first and went to sprint repair center for the reboot issue. They told me to come back hour later so they can take a look at the phone. They also did hard reset and told me it should be fine now. But i stayed in the store to show them that i can make my phone reboot. I played 3D games for like 5mins and the phone rebooted. I showed them the reboot animation and they replaced my phone right away.

i suggest if hard reset, swapping sd card, battery don't fix the reboot issue, get a replacement.
[EVO 4G Q&A, Help & Troubleshooting] msarro:
I have a brand new evo, just got my first one on saturday. Saturday night it started rebooting. It averages around once per day. I'm not sure its heat related - it did it last evening sitting on a desk doing nothing (and nothing had been done with it for about an hour). My room is an icy 52 degrees atm because its winter and my space heater is broken.
[EVO 4G Q&A, Help & Troubleshooting] baknblack:
My wifes phone was rebooting every two or three days till I unchecked mobile data always on.hasn't done it since.
[EVO 4G Q&A, Help & Troubleshooting] luderbeck1:
Reboot Issues

I'm running Myn's 2.2 RLS4. Been on it since it came out last month and no problems. The end of last week I started having major reboot and freezing issues.

I cleared my cache and Dalvik, then re-flashed the Myn's ROM on top of my system without wiping. My phone is running like brand new now for almost a week without a single reboot or freeze.
[EVO 4G Q&A, Help & Troubleshooting] tryanDLS:
While I have seen a couple random reboots when using GPS/Navigation, the vast majority of reboots seem to be heat related.

When running Hotspot or Wireless Tether and charging the temp goes up pretty quickly. Once you get to 32 degrees and higher, the reboots start. I've resorted to letting my phone sit on an ice pack while using the hotspot to keep the temp down around 25.

I've seen this rooted/unrooted with various ROMs and kernals.
[EVO 4G Q&A, Help & Troubleshooting] felacio:
I've kindof always had some rebooting issues in the past, I chalk up the past random reboots to too aggressive undervolting. recently, I flashed a couple ROMS that had the stock HTC kernel and I would still get a rnadom reboot now and then. almost always as I was turning off bluetooth or disconnecting a BT device from the phone.

Right now, I am running MikFroyo 4.0 ReENG with a SBC netarchy kernel, as I was uninstalling an app it did a random hot reboot.

never had reboot issues when under extreme usage (GPS+Navigation+music)

recently I have had it just reboot without use, while sitting on the couch or in my pocket. I'm a little worried now, hearing that in may be hardware, and get worse =/
[EVO 4G Q&A, Help & Troubleshooting] MikeSkiX:
happens to me also phone reboot for no reason

2.2 no rooted phone

got it on day one it was release from radio shack
[EVO 4G Q&A, Help & Troubleshooting] herodagrippa:
I've suffered through two rebooting Evo's so far. First one did it even with 0 user apps, factory reset, etc. Sprint technician had to concede there was something wrong with it since it kept rebooting on him as he tried to diagnose it. They gave me a "new" one with I think is refurbished and it is nearly as bad as the first. I've tried everything to narrow down the errors. With the 2nd Evo I've been more willing to try more to fix problem (such as rooting). No combination of use, gps on/off, rooted/not rooted, deleting of apps, keeping cool while under load to see if it's overheating, new/old version of google maps, gps resets etc. seems to show much difference. Very upsetting. :confused:
[EVO 4G Q&A, Help & Troubleshooting] Apex i ITR:
I noticed my CPU usage is around 100% ALL the time. That can't be right.

I just tried the GPS clear and SDCard fix.

SO far uptime is 30 minutes. and phone temp has been steady at 38.9C.

Will report back when this inevitably fails.

Phone is set up the following way:

HBoot 2.10 [s-off]

H/W 0004

Basband 2.15.00.11.19 [I was on this before I was rooted]

Kernel version 2.6.32.27-SBC-net-4.2.2-less-havs root@paris-laptop #19 [Just flashed] ROM myn's Warm TwoPointTwo 9RLS 4)

Software: 3.3-.651.3

PRI Version: 1.90_0003

PRL Version: 60662
[EVO 4G Q&A, Help & Troubleshooting] Apex i ITR:
And reboots galore even if I leave the phone alone....and battery sucks still.. I can make it maybe 3 hours if I leave the phone completely alone.
[EVO 4G Q&A, Help & Troubleshooting] joelee100:
I'm having random reboot problems also...very frustrating. Rooted phone, hardware version 003.

My problems seemed to start about a month ago. Sprint released an update that included Swype, Blockbuster, Nova game...I subsequently flashed an all in one rom...It not only flashed a new rom, but updated my radio, wimax, etc,...

Along about the same time I recieved a new 3g airave...Also around the same time I started getting SD card errors. There was some type of notification that kept appearing saying that the sd card had an error and was in read only mode.

I have been trying all kinds of things to fix the reboot problems...flashing different roms, recovery, etc...Wiping of course...

What seems to be working for me now is the following:

Flashed a new radio: 2.15.00.09.01

formated the stock 8gb sd card in an old Hero i had laying around

restored to a nandroid I had of a spint lovers rom

So far after a few hrs of heavy usage I have not had any reboots. I have used both wifi and 3g(w/the 3g airave)...Hoping the sd card or radio was the problem, however after reading all of these pages...I don't have that warm fuzzy feeling inside. Ill touch base again in a day or two...

Update: I had a reboot while watching youtube...:( I guess I am going to unroot and try and get a new phone...Problem is that I got the phone from a friend...I think I have the reciept...If not, i'm due for an upgrade but i would rather wait for something else...If they dont give me a new EVO, maybe i will just activate my old Hero and use that...Dammit
[EVO 4G Q&A, Help & Troubleshooting] tracerit:
Just stumbled onto this thread, haven't read any of the previous pages but i will later but here's my experience.

I only get a random reboot when i'm using 3G. It's consistent. Usually happens within 5-10 minutes. Using wifi will "fix" the reboot issue.

I've narrowed the things that are not factors in my case: kernel, Tasker, GPS. I'm going to see if my location, battery, and ROM are factors or not. It seems i've only gotten teh reboot when i'm at home, but i'll be using 3g outside and be paying more attention from now on.
[EVO 4G Q&A, Help & Troubleshooting] teddyh2o:
I also had random reboot as well even CM rom and Stock unrooted rom with hard reset.

So I took my phone to sprint repair center and they gave me new phone with some hassle.
[EVO 4G Q&A, Help & Troubleshooting] neophyte27:
It's not heat related because my Evo just rebooted near a cold window and my evo is not hot.
[EVO 4G Q&A, Help & Troubleshooting] neophyte27:
It just happened to me on my colleges library wifi for grad students conducting research. I work in the library and the connection is blazing fast because not many people are ever here and all of the office computers are wired. So 3g is not the problem. (for me at least)
[EVO 4G Q&A, Help & Troubleshooting] thirdlane:
My Evo started randomly rebooting last week and the problem was really pronounced with the GPS on. I took it to a third party Sprint repair center and the douches said it was due to liquid damage. Mind you I've never dropped my phone in the water or ever been exposed to water. Raised hell with Sprint customer service and next day Sprint corporate office called me and told me to go into a corporate store and they replaced the phone on the spot. They told me it was some sort of hardware issue with the phone and the GPS. I was rooted and nand unlocked. Rerooted and installed base rom uninstalled superuser.apk. Corporate store tech reset my device and told me it was fixed, well I knew that wasn't gonna solve the problem so I sat there and replicated the issue. They had no choice but to give a new phone. The first store I took it to seemed to have been reading from a screen. Another customer came in with an Evo with a stuck power button, told him it was liquid damage. Wow. I had to cuss out the tech and the store manager when they told me it was liquid damage without even opening my phone.
[EVO 4G Q&A, Help & Troubleshooting] MedSchool26:
Hey guys,

the only real fix for this is to exchange it. Since then my Evo hasn't done the random reboots. Once they start, it just seems to progress (like a virus almost)
[EVO 4G Q&A, Help & Troubleshooting] Zameus:
This is happening to me too. Can someone forward me to a thread where I can go completely back to Sprint STOCK ROM so I can return this thing. I'm having same problems as everyone else. Phone seems to get hot near the battery and then reboots. It will also reboot if I'm watching streaming content or just on the web. Once it reboots, it will continue to boot loop until I have to completely remove the battery for quite some time and reinsert it and turn on the device. I bought my phone at Best Buy and the kids there told me that I needed a new battery, because I had a bad one. Heh...we'll see. I get that battery tomorrrow. I'll keep you updated. But if someone can point me to information on how I can return back to Sprint Stock, that would be greatly appreciated. Thank you all! :(
[EVO 4G Q&A, Help & Troubleshooting] MedSchool26:
Just do a search on xda for "unroot evo" - depending on how you rooted you might have a couple of more steps than someone else, but at the end you flash a PC36IMG. Takes probably 5-15 minutes depending. Very easy.
[EVO 4G Q&A, Help & Troubleshooting] Zameus:
I forgot Google can be my friend! haha

http://www.youtube.com/watch?v=guHo_FbSy8Y
[EVO 4G Q&A, Help & Troubleshooting] Zameus:
Well, I unrooted my EVO, back to stock, and formatted my SD card. As soon as I started to go through the setup wizard, the dam SOB rebooted itself, and then just went into a bootloop afterwards. **** this! I'm done pulling my hairs on this. I'm getting my new battery today that Best Buy ordered for me as they think I havea bad battery. LOL I shall entertain them and see how that turns out. Otherwise, this is going back! DAm...no EVO for several weeks? :eek:
[EVO 4G Q&A, Help & Troubleshooting] aimbdd:
I had atleast one random reboot a day on stock rom. On the (Beta) gingerbread i have had 0 reboots though..
[EVO 4G Q&A, Help & Troubleshooting] TheNakedDroid:
It really pisses me off to have a reboot in the middle of a phone call.

I called Sprint...they are sending me out a new one.
[EVO 4G Q&A, Help & Troubleshooting] SSjon:
I was getting reboots rarely when I was stock, randomly when I rooted with Myn's, and have not had a single reboot since flashing MikFroyo.
[EVO 4G Q&A, Help & Troubleshooting] nelzp0929:
Random reboot

This random reboot is really starting to piss me off. Weird thing about it though is it never happens when I'm in my hometown. It only happens when I'm in a different city/town than I live in. It has never happened at home, weird. It has also happened before and after root. I really wish someone found a fix for it. I'm on my 2nd Evo since launch and don't think swapping it out for another will help.
[EVO 4G Q&A, Help & Troubleshooting] loveshinesthru:
This makes me leery of trading my Epic for an Evo.
[EVO 4G Q&A, Help & Troubleshooting] getlikeme2007:
I have also tried many things, it appears I am left with no choice but to take it in for a refurbed phone :(
[EVO 4G Q&A, Help & Troubleshooting] makskylan:
I had the same issues. I read somewhere the other day, can't remember which thread, but the person has same issues and he stated that his didn't start doing that until after he added a new splash screen. That is when mine started doing that too now that I sit and think about it. I didn't unroot mine I just filed an insurance claim. I know that I wasted a hundred bucks but oh well.

Has anyone else experienced the reboots after a splash screen install?

Super-Sonic Magic
[EVO 4G Q&A, Help & Troubleshooting] MedSchool26:
If you experience random reboots ----> get a refurb. There is no fix.
[EVO 4G Q&A, Help & Troubleshooting] PRELUDE777:
+1

no fix to RR. I just unrooted my evo back to stock, and stock RUU, and take it to sprint. they test it, and confurmed the problem, replace the phone with refrb one 0$ out of my pocket. the teck at the store says its a problem with most 003 HW. so far with my new evo no problems on any rom, and I tryed most of them. so if you got insurance just take it to sprint they will replace it for free since it is a factory defect. good luck
[EVO 4G Q&A, Help & Troubleshooting] ProcessorHog:
Mine has been doing this a lot from the day I got it. It reboots really bad (3-4 times a day) on stock rom/kernel. I've had better luck with Ziggy's kernel and Netarchy's kernel. But even with those, it seems to reboot once in about two days. I got so mad last time I wanted to fling it out of the window. It ran fine for 2 days after the last reboot, but it just did it again. Looks like I can't go past 2-3 days without a reboot. No heat, it was idling in a meeting and next thing I know I see the boot screen. I'm rooted btw, but from reading this thread, it doesn't seem to be a cause for random reboots. I've always thought it was because I tweaked many settings all the time, but I've been very mellow the last few weeks and haven't been using it a lot and I haven't done any adding/flashing stuff either.

It has rebooted many times in the past when I was doing something and I get an incoming phone call.

I'm posting my last_kmsg here: http://pastebin.com/AMKHTyG2. Does it look like it rebooted because it couldn't initialize the audio hardware? I'm not an expert in analyzing these registers and such, can anyone with experience see anything relevant in here?

I don't have the sprint insurance, so if I needed to return it, do I have to mail it to HTC?
[EVO 4G Q&A, Help & Troubleshooting] LuvThyMetal:
I'm having the same reboot problems. What's even worse once it reboots it starts going on a boot loop and battery starts getting hot, until I take the damn thing out. I've tried and read everything users have posted but no luck. So damn annoying. I am going to do a hard reset and if that doesn't work, I will be taking to sprint first thing tomorrow. Sucks cus I love my EVO :mad:
[EVO 4G Q&A, Help & Troubleshooting] royshero:
My evo rebooted a few times a day. Since I've been on mikfroyo4.6 beta 2 it hasn't booted once. 4 days
[EVO 4G Q&A, Help & Troubleshooting] the_mig:
My EVO is a POS right now. Can't use GPS at all without reboots, and also get them with GPS off if the phone gets warm, like out in the sun. I have a ticket with Sprint on the issue and suppose to take it in to a store to get it fixed.
[EVO 4G Q&A, Help & Troubleshooting] ProcessorHog:
I did some more analysis on these reboots on my Evo. It would sometimes run three days or so without reboots, and when it does happen, it goes down bad. Sometimes "System" process force closes and I have to pull the battery.

My phone has rebooted about 12 times on its own since I posted last, and on all the reboots except two (which I attribute to software bugs), I see this:

Do HW_RESET by APP not by RADIO

And in all these, just before the sequence starts with the memory dump and the shutdown/reboot initiation, I see one of the two below:

audio_ioctl: timeout. dsp dead?

or

dal: call timed out. dsp is probably dead.

From this I think the DSP in my evo is faulty, causing it to time out or die when the operating system needs to do something with it. I contacted Sprint chat and they referred me to Advanced Tech Support. Going to call them in the next couple of days..
[EVO 4G Q&A, Help & Troubleshooting] skyarcangel:
i hope you have solution for this problem...i have match error, please sent more information
[EVO 4G Q&A, Help & Troubleshooting] KMachine:
I just wanted to give an update on my issue. I had the same reboot issue - stock, Myn's Warm, etc. I've had my Evo since late June '10 and the problem first started in December, then got progressively worse and has been rebooting about 5-10 times daily.

I finally got fed up with it and backed up my SD, unrooted and flashed the stock RUU. I took it into a Sprint store tonight and they did a slate-test (?) on it and the manager came back saying it failed "miserably" - almost everything came back as "failure". She said their diagnostics showed "power cycle" as a symptom, so she already ordered me a new one to come in on Tuesday.

I take meticulous care of my phones, so I didn't have TEP and was expecting to pay the $35 fee ... but she said that it was so obvious it was a hardware issue, the NEW phone would be replaced for free. "Just come in on Tuesday night and we'll get you swapped into your new Evo." I was happily surprised.
[EVO 4G Q&A, Help & Troubleshooting] k2buckley:
Hmm, that's interesting. What exactly is a slate test? I'm not familiar. And I'm not surprised that it was determined to be hardware, I've been saying it all along. Its the only thing it can be, as nothing else seems to work for any extended amount of time, no matter how much the software is changed.
[EVO 4G Q&A, Help & Troubleshooting] gabyzmj:
So till this date nobody knows what is it? Im haging the same issue, but not ad bad as some of the people here. But it still annoying as hell.
[EVO 4G Q&A, Help & Troubleshooting] KMachine:
No idea what a slate test is ... I'll find out when I go pick up my phone on Tuesday. She said they were only one of three Sprint company stores in the area to have one and could have ran those tests.
[EVO 4G Q&A, Help & Troubleshooting] ProcessorHog:
Unrooted mine, did a clean wipe of everything, and STILL the damn thing reboots. I'm going to take it in and see if I can have it replaced. I'm sure I'll have to shell out some cash for it because I don't have the stupid Sprint insurance (I take good care of my electronics and never need it). Hopefully once I get it replaced the new one (or refurb shouldd I say) would work better...
[EVO 4G Q&A, Help & Troubleshooting] :
Got mine replaced yesterday. It took a week for the replacement to come in because they're back ordered apparently so prepare yourself. I now have a hw4 with light leakage at the bottom but I'll take that over the constant reboots.
[EVO 4G Q&A, Help & Troubleshooting] cquinn:
I'm so fed up with the way Sprint has handled this, really from day one, that I'm thinking about filing a class action lawsuit
[EVO 4G Q&A, Help & Troubleshooting] cquinn:
was yours replaced with a new phone or a refurb?