[Galaxy S I9000 General] :
I did have the direcr email address for the CR team and the managing director but cannot now find it. but this may be of some help and if enough people complain or go to arbitration something might finally be done about this.

Step 1. Put your complaint in writing and send it to the following T-Mobile address:

The Customer Resolutions Team

T-Mobile (UK) Limited

6 Camberwell Way

Sunderland

Tyne and Wear

SR3 3XN

The letter must include:

A) Your name

B) Your address

C) Your T-Mobile account number and /or mobile telephone number

D) Details of your complaint

E) Your resolution requirements

F) A daytime contact telephone number

Step 2. T-Mobile will acknowledge receipt within 3 working days of receiving your letter.

Step 3. T-Mobile will provide a full written response to your complaint within 14 days of receipt of your letter. Subject to point 4 below, the complaints procedure will be at an end.

Step 4. If the letter from T-Mobile makes an offer of settlement, or it includes a proposal to resolve your complaint, you must respond to it in writing within 14 days of its issue, again addressed to The Customer

Resolutions Team.

Step 5. If you do not respond to the letter from T-Mobile within 14 days of its issue, the complaints procedure shall be at an end. If you respond by accepting the offer of settlement or proposal to resolve the complaint, T-Mobile shall within 7 days of receipt of your letter either:

Reply to your letter acknowledging your rejection, upon which the complaints procedure shall be at an end, or; Reply to your letter putting forward new proposals in respect to which the provisions of points 4 onwards above shall apply.

You may also obtain independent advice from the Citizens Advice Bureau, Consumer Advice Centre, Trading Standards Departments or other telecoms user organisations recognised by the Secretary of State. Whilst we are happy to work together with any of the above independent organisations, if you decide you need their help to resolve your complaint, we would always recommend that you contact us first as most problems can be resolved quickly this way.

If after discussion with T-Mobile you are still unhappy with any aspects of our services, we have established, in consultation with the Chartered Institute of Arbitrators, a straightforward and convenient procedure for independent, dispute resolution. This process may be used where we are unable to resolve your complaint after a period of 8 weeks from the date of your initial complaint has passed or if we write to you at any time informing you that we cannot resolve the complaint. If the amount you are claiming does not exceed £5,000, subject to consent by T-Mobile, you have the right

to put the dispute to this adjudication process.

Details of how to apply to the T-Mobile adjudication services can be obtained by writing to the legal department at:

T-Mobile (UK) Limited

Hatfield Business Park

Hatfield

Hertfordshire

AL10 9BW

Or by email to arbitration.scheme@t-mobile.co.uk

Alternatively, you can obtain further information directly from CISAS by writing to them at:

CISAS

c/o Dispute Resolution Services

The Chartered Institute of Arbitrators

12 Bloomsbury Square

London, WC1A 2LP

Website: Home : CIArb

Telephone: 0207 421 7432

Or by email to kkorubo@arbitrators.org or to mekpenyong@arbitrators.or g