yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] :
Warning this may apply to YOU. If you have bought your phone from a third party vendor and not direct (and even now direct) from T-Mobile then simply download a speedtest app and check your speeds. HSDPA down should be around 1800kbs minimum, HSUPA up should be 500kbs minimum

This is not new so it may apply to you and you may not even realise and be blaming your phone for poor performance.

There are several posts on the T-Mobile forum itself.

http://support.t-mobile.co.uk/discu...ocale=en_GB#8010380783043d8012981702bff007ddb

I am still pushing this with BBC Watchdog, BBC Click and others but the more they get emails and messages about it the more likely they are to cover it. So do please join in.

http://www.bbc.co.uk/tv/features/ripoffbritain/form.shtml

http://www.bbc.co.uk/watchdog/gotastory/
[Galaxy S I9000 General] :
Just to be sure I have had a further conversation with T-Mobile and confirm this is still ongoing.

You are about to be connected to a new connection sales advisor for T-Mobile UK. Please note they do not have access to existing customer details and cannot process upgrades or queries related to an existing T-Mobile account. If you have a query of this nature please contact customer services on 0845 412 5000 or 150 from a T-Mobile handset..

You are now connected with Kevin.

Kevin: Hi there, my name is Kevin. I am part of the dedicated T-Mobile Online Sales Team. How can I help you with your new order?

Kevin: Hi Roger

Roger: Can you tell me the data plan and limits for an Android phone and if there is a data speed restriction I.E. only 3G speeds and not HSDPA ?

Kevin: I will certainly help you with that

Kevin: You'll get unlimited browsing & the download limit of 500 Mb a month

Roger: Are you still there?

Kevin: I am here

Kevin: You'll get unlimited browsing & the download limit of 500 Mb a month

Roger: I was expecting the rest of the answer I though you had been cut off

Roger: Can you answer the rest of the question?

Kevin: It will give you the superfast speed

Kevin: You'll get all the information at one touch

Roger: So it will have the HSPDA without having to pay extra for another bolt on?

Kevin: Yes that's right!!

Roger: Thank you that is most helpful.

Kevin: Is there anything else I can help you with today ?

Roger: I bought from a third party retailer last time and the data speed was restricted. If I buy a T-Mobile contract through another company I assume this will still be the case?

Kevin: It is available only through us Roger, not by the third party deals

Roger: So the third party deals are still restricted to the 3G speeds ? I had better buy direct then.

Kevin: Yes that's correct!!

Roger: OK thanks very much you have been very helpful.

Roger: Goodnight

Kevin: Thank you for chatting with us today. You can rate my services at the end of this chat by simply clicking the 'End Chat' button.
[Galaxy S I9000 General] x0149128:
Is this going on even when buying direct now?

I bought a Desire S with unlimited internet and no fair use policy.

Logging into my account I can see something called "capped data rate" that is ticked.

I ran a speed test and get just over 0.35Mbps (poor) ping 105ms (pretty good), upload 0.09Mbps (shocking)

Is it likely that i'm capped? When sending data i do see the H logo displayed on my phone.

I bought direct.

Spoke to their sales team:
[Galaxy S I9000 General] :
It was the case and may still be that it is throttled by default and by unticking that setting you would get the full speed. The excuse for this was a "feature" that would help you not exceed your data (amount) limit. Try unticking it and run the tests again. If it is still the same call the customer services and complain.
[Galaxy S I9000 General] x0149128:
I left it ticked. Called CS the guys ok. He put me on hold for a while. He said "data rate capped" ticked just so they know not to charge for data. He passed it through to an engineer who said there is nothing wrong with the account. Hmm.

To prove it I want to go and stand next to a T-mobile UMTS transmitter, but I can't find one in the whole of my city, which can't be right, otherwise i wouldn't even get 3G.

EDIT: tried unticking it, but it states that it wouldn't take effect until next month.

I'm going to go into a t-mobile store and see what they say, and test their phones.
[Galaxy S I9000 General] AlienDonkey:
I currently have a 3G/month limit and get a data rate of around 1.9Mb/s. My contract is up for renewel in a couple of months so I guess I will be put on the new 500M limit with unlimed email/browsing. Anyone know if the two-tier speed system is still in place with this deal? I guess if it's un upgrade I should get the faster speed, but if I upgrade via CPW maybe not.

Also, do any of the other UK networks have throttled data connection, or just T-mobile?

For comparison I was just reading about the SG2 in the USA with HSPA+ and 21-42Mbs :D

( see www dot tmonews dot com )
[Galaxy S I9000 General] :
Not sure if they are still throttling 3rd party contract phones but they are advertising "Truly unlimited" (same as 3) data on all their >£25 per month plans now. http://www.t-mobile.co.uk/more-mobile-for-your-money/
[Galaxy S I9000 General] HD_User75:
Well I started googling the other data about my slow data perfomance on my SGS2 with T-Mobile, and it was only then I realised what they we're doing, 350kbps was my max. I also bought my contract from a 3rd party.

Last night I called them and an American sounding lady answered the call, I explained my problem, said I had an SGS2 but was unable to use the navigation or watch youtube and things like that. She said she'd do a line reset for my handset to see if it helped (I already knew it wouldn't, but didn't say anything), but it didn't.

She then said she wanted to call me back on a different number as I was on the phone in question. She called back on the landline and then wanted to do a speed check, the problem was, I was only in a 2G area. So she said she'd call me back later than evening to run the speed test when I'm at home (I get H there).

Well later came and went and no phone call, but this morning I did get a reply to the email I'd sent the day before, and it said "I understand you'd like to maximize the full potential of your Samsung Galaxy S II when it comes to internet speed.

I've added the web and walk plus on your account free as your using an android phone." then went on to say give 24 hours to setup and let me know how you get on.

My fastest speed so far (this morning) was 1359kbps, so I got the cap removed because I have an android phone.
[Galaxy S I9000 General] x0149128:
Max speed of web and walk is 1.8Mbps so even that is capped.

Apprently they have mast issues in my area and so i'm only getting 0.95Mbps.

The interesting thing is T-mobile are now even capping those who buy direct.

I'm surprised that OFCOM or the OFT hasn't taken issue with this, as T-mobile don't tell anyone about cap. It's not in the contract nor terms. No other company sees fit to cap its users speeds, so why do t-mobile?
[Galaxy S I9000 General] bringonblink:
I've lived with this for 6 months when i bought my damn nexus s. Everyone talking about how they get 2mbps and im stuck on god damn 0.35mbps.

I tried to sort it out 2 months after i got the contract but all they did were network tests etc and were not helpfull.

Now i have THIS information though, im gonna see what i can muster up.

I'll keep you guys posted if i manage anything
[Galaxy S I9000 General] x0149128:
If you're on the 'truly unlimited' package, the max speed is restricted to 1Mbps.

Interestingly the ASA have forced T-mobile to remove their "Truly Unlimited' ads due to them being misleading and not actually being 'Truly unlimited'.

Id also argue that an arbitrary speed restriction, that's not mentioned in the t&c, is a particularly nasty dirty trick.

If you need to complain e-mail - MD.complaints@everythingeverywhere.com you'll call you back within 24 hours.
[Galaxy S I9000 General] bringonblink:
well my exchange with the uk twitter team proved fruitless.

i argued for days but nothing.

The main thing that we had on our side (from what i can make out) is that the android FUP said that andoid needs 3gig wih the hdspa to run properly (as it uses more data).

Now what im not sure is when tmobile changed their FUP, did this apply to android as well?

If anyone from the UK has had success please let me know what you said.

Im getting a call from a tmobile rep later today after work, gonna try again
[Galaxy S I9000 General] x0149128:
Do you have a link or scan of the old FUP?

"andoid needs 3gig wih the hdspa to run properly (as it uses more data)"

That bit could be useful evidence in my claim against T-mobile.
[Galaxy S I9000 General] bringonblink:
no i don't, if you find one please link it here. im currently trying to gather at many resources as i can.

Like i said however, im not sure if it would be any use if the changes they made affect it.

EDIT

Guys, check out this post The guy basically charmed her into giving it to him. I'm all outta ideas so might go for it

DOUBLE EDIT

BIG NEWS

Ok so i emailed T-mobile complaints department, and today i got a call back from the them. I spoke to a very polite woman whom i then explained the situation too. She asked if she could put me through to Tech supprot as she did not understand some of why i was saying (HDSPA+).

I was then put through to a very nice guy, whom i then explained , after a bit of banter, he swapped the internet booster for the web n walk and gave me unlimited text messaging as my flexible booster. We then even had a chat about the demon known as sense!

SO RESULT (also free of charge i might add)

For people with this problem my advice is as follows:

Resarch on the internet about this problem, there are DOZENS of threads there, get as much info as you can and be PREPARED

Mention how you were not told that when you bought the package the SPEED would be limited- it is NOT in the terms and conditions anywhere. This is underhanded marketing

Explain how android phones are meant to have as the 3GB download capacity and HDSPA speeds, as per their FUP (i could not for the life of me find this anywhere as i think they changed it a few months ago, but not sure if the changes are for android phones too. Still worth mentioning, as the guy i spoke to agreed)

If they say thats 3rd parties problem not theirs, explain that is is in fact t mobiles problem- they license these 3rd parties to sell THEIR contracts- they should be aware of how they are portaying their products.

If they insist that it's the 3rd parties fault , state that you are a customer of tmobile, you are billed with tmobile and your direct debit is with tmobile- it is most definately their issue.

Lastly (and i did not have to go this far but i was prepared to) if they still don't budge explain how t mobile has breached their contract with you by not supplying what they advertised, and threaten to leave with no payment. (Obviously this is a last resort, as it doesnt hold much wieght, but maybe you will get an uneducated guy and can scare him a bit with it)

P.S REMAIN CALM AND POLITE!! They will recipricate this and want to help you. The guy i spoke to stayed 10 minutes after his shift finished and gave me his email to contact him in the morning after running more tests. A+ SERVICE.
[Galaxy S I9000 General] x0149128:
The problem is if you're on an unlimited package you have to give that up in order get web and walk put on. They you're stuck with a 500mb fup.
[Galaxy S I9000 General] bringonblink:
For android, you get 3 gig. I asked him.

Sent from my Google Sexus S
[Galaxy S I9000 General] GoodKingAlf:
Hello folks,

I just got a cheap deal on T-Mobile for the Galaxy S2 through affordable mobiles.co.uk.

I'm getting speeds of 900kbs using Speed Test. How does that stack up? Am I being throttled?
[Galaxy S I9000 General] :
Also

Contact ADR (Alternative Dispute Resolution)

contact-customer-support

ADR (Alternative Dispute Resolution) is a policy of moderation to resolve the disputes between the Mobile operator and the user. According to the scheme, the moderators listen to the user’s complaint and have the authority, to order the service provider to either fix or pay compensation, if necessary.

Otelo and CISAS are two ADR schemes approved by Ofcom. It’s mandatory for all the service providers in UK, to be a member in either of the scheme. Users can always refer to the mobile broadband provider’s webpage or enquire the customer service representative to know the details about their ADR scheme.

ADR Procedure

A user shall opt for ADR only, if there isn’t any proper response from the ISP, even after sending a formal complaint.

The user shall wait for at least 8 weeks to get a response, from the service provider.

The user shall use the ADR scheme, if the provider has sent a deadlock letter, which states that they cannot be of any further help to the customer.

The customer will not be charged for using the ADR service.

Users can contact Otelo, CIAS or Ofcom for any ADR related queries or if the Mobile Broadband provider refuses to provide details about ADR.

For queries related to ADR

Otelo : 0330-440-1614

CIAS : 020-7520-3827

Ofcom : 0300-123-3333
[Galaxy S I9000 General] x0149128:
I would skip CISAS and go to court. CISAS is funded by the mobile companies (and others) and their record of finding in favour of the consumer is poor. Provided you have a legal issue. e.g contract dispute then you're better off in court.
[Galaxy S I9000 General] :
Well well well it appears the poster above as correct. Have a read of the fair use policy. I found this in the T-Mob shop when I chose a SGS2 (in white of course).

Note the USE 3G and not HSUPA

http://www.t-mobile.co.uk/services/uk/fairuse/
[Galaxy S I9000 General] :
T-Mobile have again today confirmed to me that the speeds you will get with the "Internet booster" is only 3G 365kbs. which makes using Google maps or any higher def media all but impossible. I have submitted a complaint to OFCON and would encourage anyone else on T-Mobile to do so as well.

you can submit your complaint here: https://stakeholders.ofcom.org.uk/tell-us/switched-without-permission
[Galaxy S I9000 General] :
Worth following and commenting if you use Twitter https://twitter.com/#!/OmbudServices
[Galaxy S I9000 General] :
At last !!!!

It seems that T-Mobile are going to finally be reeled in on their secret capping of data speeds and charging extra for proper speeds.

http://consumers.ofcom.org.uk/2011/11/improving-traffic-management-transparency/?utm_source=Twitter&utm_medium=Tweet&utm_campaign=net-neutrality
[Captivate Q&A, Help & Troubleshooting] strawberrybanana:
I have the Rogers Captivate - SGH-i896. I was following a tutorial on enabling tethering on my phone (on maggadget) but something went really wrong. I got Odin3 working, but when my captivate restarted, it got the a screen with "AT&T World Phone" and froze. I unplugged my phone and restarted it, but everytime I restart my phone, it shows the "I896 Samsung" screen then stays on the "AT&T World Phone" screen and doesn't do anything else.

I can still restart to go into download mode.

Have I just killed my phone? Does anyone have suggestions as to how I can get my phone back up?
[Captivate Q&A, Help & Troubleshooting] Sebring5:
flash another rom with Odin
[Captivate Q&A, Help & Troubleshooting] strawberrybanana:
would you point me to a good tutorial for that? thanks a bunch
[Captivate Q&A, Help & Troubleshooting] opcow:
Since you have download mode you are ok. You can get it back going using odin, but I am not aware of a Rogers-specific Odin flashable ROM.

I don't know what the 3-button combo situation is with the Rogers Captivate, but many AT&T Captivates lose it when flashed to stock, so I would not use the Odin one-click flasher on that phone, because if it disables download mode and doesn't work you'll be screwed. People are running the Cognition ROM on Rogers phones so you might try that. Beta 9.1.3 has an Odin flashable version. There is also an Odin version of the stock AT&T ROM with 3-button fix, which may work for you, at least temporarily.

If you get it to a point where you can install clockwork recovery on the phone, someone posted a nandroid backup of his Rogers phone here. (If you can get into recovery mode then you may be able to push a clockwork recovery to the phone via adb, e.g. "adb push update.zip /sdcard".) That backup hung my phone after the AT&T logo, but mine is an AT&T version and I ran the restore from a froyo build and I really don't know if one or both of those facts had anything to do with the failure.
[Captivate Q&A, Help & Troubleshooting] strawberrybanana:
What is "clockwork recovery"?

I will install the Cognition, thanks!
[Captivate Q&A, Help & Troubleshooting] opcow:
Sounds like a good plan. Clockwork recovery is an enhanced recovery mode that has added functions.
[Captivate Q&A, Help & Troubleshooting] strawberrybanana:
I tried installing Cognition, but Odin3 won't detect my phone, now. Any suggestions?
[Captivate Q&A, Help & Troubleshooting] opcow:
Odin must be running before the phone is plugged in. Disconnect the phone from the computer. Start Odin (for some people right-clicking and running it as administrator is necessary to get it to work). Now put you phone in download mode by holding vol up+down and pluggin in the USB cable. It should detect in Odin.
[Captivate Q&A, Help & Troubleshooting] strawberrybanana:
f*ck yeah! cognition looks so good.

I read elsewhere that your browser sometimes interferes with Odin's detection of your phone. That was my case, thanks for your help <3
[Captivate Q&A, Help & Troubleshooting] Dani897:
you can fix with odin but im not sure what you will need to do about unlocking, i read somewhere that people were haveing trouble with losing the unlock code after the froyo upgrade. it's not official so you may have trouble getting support from rogers or att. ive never unlocked a phone so i dont know what the details of doing so will be but i understand it is more common up in canada because of roaming charges.

there is are a few odin flashable att roms that can be rooted, clockwork mod recovery installed and a cognition eclair version can be used. id do a search of unlock threads on the forum first and see what people have to say about froyo if unlocking is something you are interested in.
[Captivate Q&A, Help & Troubleshooting] swapnil:
I had the same thing. I disconnected the cable, held the power, v+ and V- buttons, the screen went blank and then released the volume buttons. Its all good now!
[Captivate Q&A, Help & Troubleshooting] strawberrybanana:
Now my phone is not detecting the 3g network. I think it has something to do with using at & t rom while on a rogers net work.any ideas?
[Captivate Q&A, Help & Troubleshooting] koreancanuck:
You have to manually enter your Rogers APN from settings -> wireless networks -> mobile networks -> access point names. Search up "Rogers APN android" and I think it's the first one that pops up.
[Captivate Q&A, Help & Troubleshooting] strawberrybanana:
Yes, got it working. No need for my apartment internet connection now that I can use Mobile AP and USB Tethering!
[Captivate Q&A, Help & Troubleshooting] deadly0ne:
Download mode not working...

I have the Rogers Captivate I896 and I'm still stuck on the situation where download mode does not work. This happened after I tried flashing one of the froyo firmwares for the I897 version of the phone.

Whenever I press the volume up and down buttons together and plug in the usb cable, only the battery icon shows greyed out with the loading circle. I've tried going into recovery mode pressing both buttons and the power button, the only thing that happens is the at&t welcome screen shows but keeps looping. :confused:

Is it possible that I bricked my phone? If so, would I be able to bring it back to Rogers even though it shows the at&t boot screen? I have bought the phone two weeks ago, so I'm still under the one moth warranty.

Any help would be much appreciated. Thanks in advance
[Captivate Q&A, Help & Troubleshooting] DrunkenWonton:
IM at your EXACT situation.

CAN SOMEONE please help
[Captivate Q&A, Help & Troubleshooting] hey_joe:
This might help you get out of the situation.
[Captivate Q&A, Help & Troubleshooting] deadly0ne:
Hey, thanks for the link. I've read the instructions and it seems that the phone would still need to be able to get to the "PC ! Phone" logo. And I am not able to get to that on my phone.

I'll still try it, however, I don't have a spare micro usb with me at the moment. Does anyone have any alternative methods before I go through this?
[Captivate Q&A, Help & Troubleshooting] hey_joe:
Based on my observation reading through that thread, as long as your phone powers up, there's a very good chance you can get it into download mode using the jig. The only time the jig doesn't work is when your phone's screen is completely blank no matter which which button you press.
[Captivate Q&A, Help & Troubleshooting] peachpuff:
If you have the phone connected to a usb cable and its rebooting wait till you hear the usb connected sound on your pc after the att logo screen, then send a "adb reboot recovery" or "adb reboot download" command and it will reboot and go into recovery or download mode. Usb debugging has to be enabled though.
[Captivate Q&A, Help & Troubleshooting] DrunkenWonton:
how do you send an adb reboot download?
[Captivate Q&A, Help & Troubleshooting] peachpuff:
Run this from a windows prompt, simply type adb reboot download or adb reboot recovery. Usb debugging has to be enabled and the phone has to boot past the att logo otherwise adb won't see the phone.
[Captivate Q&A, Help & Troubleshooting] deadly0ne:
Usb jig works!!!

Hey everyone, thanks for all the help! I finally got my phone working again using the jig. :D:

Someone in the other thread was extremely helpful and let me use the one he made. After I was able to get it into download mode, I flashed the phone with JH7 firmware and it started up. The only problem now is that download mode doesn't work still when I press the button combo...

Any advice about getting the download mode to work would be good. Otherwise, I'll just look for another thread in these forums.

Thanks again everyone!!! :)
[Captivate Q&A, Help & Troubleshooting] DrunkenWonton:
would you be so kind as to post up the file, or direct me to the page, as I have the same problem as you.

Thanks,
[Captivate Q&A, Help & Troubleshooting] DrunkenWonton:
im really sorry, but i downloaded the file, but nothing is working.

would you be so kind to walk me through how to use this.

Thank you
[Captivate Q&A, Help & Troubleshooting] deadly0ne:
You will first need to have the usb jig to get into download mode. Once you have it in download mode, you can get the firmware file at

http://samfirmware.webs.com/samsungandroid.htm

Then using odin, flash the phone and you should have the phone boot up as normal. Good luck! :)
[Captivate Q&A, Help & Troubleshooting] peachpuff:
I just did, i gave you the file to run, told you what to type and the condition the phone has to be in to receive the command... what exactly isn't working on your end?