yashsingh1/xdaforums huggingface dataset:
[EVO 4G Q&A, Help & Troubleshooting] jtom617:
i formatted my sd card and copied back all the stuff i knew was okay (photos, roms and music)

started working good for a few days, then got some reboots.. :( just from browser and such, i remembr some people saying their phone was pretty warm when they were getting the reboot, so i put my finger on the kickstand and it was not hot to the touch, but noticable.. so i unplugged it all and let it set for 10 min, plugged it back up and its been great.. so maybe this is a battery, heat and sd related issue? i have no clue, i love this phone very much, but the reboots HAVE to go away!
[EVO 4G Q&A, Help & Troubleshooting] .jond:
I think the reboot issue probably has multiple causes, hence why some people can do X and fix it. For me, I think it was a problem with the motherboard.

Fix was getting a new one through warantee.

As far as the memory card or battery, my new device is using the old memory card and old battery. Not a single reboot since I got the new device. I used to get a reboot after 10-15 minutes of usage.
[EVO 4G Q&A, Help & Troubleshooting] .jond:
Same here. I wish I would have researched how ****ty best buy insurance is.

And now I feel stuck paying $10/month just in case I need it again.

Sucks. Wish I could just switch to sprint insurance.
[EVO 4G Q&A, Help & Troubleshooting] th3_g00b:
bah, my reboots are back....dont know what else to do. reformatted sd card and reset gps....no go...
[EVO 4G Q&A, Help & Troubleshooting] Asmodicus:
So... are we saying that there is no real solution for this problem aside from taking the phone to Sprint to try and have it replaced? As much as I hate to do that, I hate that my "awesome" phone is retty useless because of this problem.
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
So far I have ran repairs and defrag on my SD. I also cleaned up some stuff on there. Went through 13 hours so far today with no reboots. Played angry birds for 45 min, screen on for about 2 hours today. Going to head out shortly and use Google nav, so ill see how that goes.

Edit: Reboot loop again once I started up nav for about 10 minutes. Happened going to destination and coming back home.
[EVO 4G Q&A, Help & Troubleshooting] Asmodicus:
So far, here are the things I have tried to fix this issue on my phone.

Did a complete wipe of the Dalvik Cache and a factory wipe and reset.

Reflashed Myn's Warm Treats RLS3 (also tried CM6, Baked Snack, and Fresh)

I decided not to use Titanium Backup and instead just reinstalled my most-used apps directly from the market.

Disabled all gps and location-based services.

Went into the settings and unchecked "Enable always-onmobile"

(I later went back and rechecked this as i felt it made no difference)

I wiped and reformatted my sd card.

I tried a different sd card.

I tried both the stock, as well as the Seidio 3500 extended life battery.

I tried the ##gpsclrx# trick after getting my msl code.

I may have forgotten a couple of things I've tried. I got my Evo around the first of September and it started doing this random reboot thing around mid-October.

I have the TEP thing from Sprint, so if worse comes to worse, I'll just take it back. I just don't want to have to go through the trouble of unrooting it.

I have this unbelievably naive idea that The people at xda can fix just about anything, so I am hoping a permnent solution will present itself soon.
[EVO 4G Q&A, Help & Troubleshooting] tauzins:
You gotta scan it because the files you copied could be corrupted
[EVO 4G Q&A, Help & Troubleshooting] Josh H.:
Agreed.

I used Disk Utility on my mac to verify the SD card and it told me it needed to be repaired. I clicked repair, it took about 20 seconds, and completely fixed the reboot problem.
[EVO 4G Q&A, Help & Troubleshooting] th3_g00b:
ok, so i've caught my phone in action when it comes to the reboot. first thing to go is the network....everything will be fine....then it freezes, radio goes out (as in there is now an X like it has been disabled) and theeeeeeeen reboot....wonder if those are the issues? and for those who wanna ask, yes, my data connection is checked to be on at all times :P hopefully that'll help to finding out the problems
[EVO 4G Q&A, Help & Troubleshooting] tauzins:
Well so far 74 Hrs online and my phone hasn't rebooted and I've used gps for about 8-10 Hrs
[EVO 4G Q&A, Help & Troubleshooting] normntaz:
I suspected my SD Card at first, so I bought a new one, copied over files, and still got the reboots.

Next I tried a blank SD Card, and still got reboots.

Finally, I tried no SD Card, and the reboots still happened.

Best Buy Geek Squad has my phone now for the second time. Since it was an escalated complaint, it actually made it through their system to the assessment step in less than a week, but on Friday, when I checked the workorder online, the status is back to Checked-In, and it says that it is an iPhone. Apparently they recycled the workorder number. I hope some iPhone user doesn't get my Evo after it is fixed. They won't know what to do with the extra buttons.
[EVO 4G Q&A, Help & Troubleshooting] agilevic:
Reboot in Airplane mode

As promised earlier I conducted a stress test with all radios off (Airplane Mode). After 33 minutes of playing a somewhat graphics intensive game "Sinister Planet" the phone rebooted. It did not go into a reboot loop, which I believe generally happens if the phone overheats too much.

It is a welcome change of events that HTC admits a problem. I called there a couple of weeks ago and they knew nothing about it and neither did Sprint.
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
I suppose it's good, but is someone from HTC/Sprint actually looking at a resolution? I'm not sending my phone out for another 2-4 weeks for bestbuy to attempt to figure out and then send me the phone back as it was.

From testing in this thread, it seems that the following doesnt work

1. Resetting GPS

2. New SD Card / Formatting SD Card / No SD Card

3. Turning off radios

4. Using a different rom

I havent searched around, but do we know of other HTC phones with this same issue? I know my friend has an Incredible (not rooted) and he had random reboots. Not sure if he still has the problem, but it wasnt really while he was using apps.
[EVO 4G Q&A, Help & Troubleshooting] phonefixdfw:
mine started it randomly after a few months. i took to sprint store and they exchanged it.
[EVO 4G Q&A, Help & Troubleshooting] daviss:
See my post here...check your device uptime after you get these reboots. See if it starts over..

http://xdaforums.com/showpost.php?p=9360919&postcount=1
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
So I updated SkyFire to version 3.0

Logged into facebook, reboot.

Plugged phone in to get a logcat, came up, i swyped the unlock screen, opened skyfire, reboot.

I grabbed another logcat, device came up, rebooted.

I started another, got back into skyfire, reboot.

It seems I can get it to reboot each time I go into skyfire now. Possibly something with the app itself, but I'm guessing it's all related to my random reboot issue.

I ended up in a boot loop after the 3rd time. I pulled the battery out (Temp on battery was fine). Booted up again with a logcat going. Swyped my phone from unlock screen, clicked a folder (apps organizer) and reboot.

3rd logcat was after keeping the battery pulled for a minute, booted up, got into skyfire, did some browsing. Trimmed to 85kb.

Attached are the three logcats. Not sure if anything good in them.

The second and third log i had to trim some lines from the beginning as it was too big.
[EVO 4G Q&A, Help & Troubleshooting] BB15:
I know people who either have or have had this issue with both the Hero and Incredible. Faulty RAM perhaps?
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
Not sure, but I think we can also say that Battery has nothing to do with it either. I have stock battery. Others have used the Seidio with the same results.

It seems very likely that there is some sort of hardware issue. I had my screen replaced (cracked - had the nova, now epson). So screen isnt any factor into this either. How many other parts can it be.

RAM or main board seem most likely
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
I was thinking of a few things.

1. I dont think I have had random reboots while my phone is on WiFi. Can anyone confirm they have?

2. Is anyone using a Task Manager with Auto Kill? Im wondering if it's a memory issue, and task killing apps = less random reboots. I stopped using task killers about a month after I got the phone.
[EVO 4G Q&A, Help & Troubleshooting] daviss:
Can someone please take a look at their uptime after they get one of these random reboots?
[EVO 4G Q&A, Help & Troubleshooting] rfeagan:
I have random reboots very rarely... Maybe 3 times in 2 mos of ownership, but I suspect at least 1 of those incidences was due to overclocking. I'm no longer over clocked, using latest htc kernel #17. Up time count has been reset every time it has occurred. I did notice that using calk's or myn's warm rom feature of "hot restart" does not reset the up time counter.

Sent from my PC36100
[EVO 4G Q&A, Help & Troubleshooting] dmora01:
I never had a reboots before but now is so frustrating, always that I use my slingbox or I see yotube, reboots after 5 minutes and the phone is not hot. Is something with the video that makes reboot the phone, I called yesterday sprint and they said that I have to call HTC bc they don't handle any more the warranties and I am paying insurance. Now I have a super phone that does not work under any type of stress and I don't have 4g. What a shame!
[EVO 4G Q&A, Help & Troubleshooting] daviss:
Yeah, I don't think we are dealing with reboots here. Simply because if I am using wifi-tether and it "reboots" and the 4g screen and sprint animation come up and all the home screen stuff I am still tetherhed and havent lost a connection. I can see a continuous ping running and can load web pages up until it gets to the home screen and it appears to turn off the network connection and turn it back on. At this time 4G also fails to turn back on and a real reboot is needed...
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
For me, it reboots. ADB even disconnects. I'm also running CM6. I have tried sense roms, and same results.
[EVO 4G Q&A, Help & Troubleshooting] skyarcangel:
Have reboots for hot very hot use wifi or 3g is equal, I am Mexico not have 4g I play games or play any video for more 15 min and have reboots again and again to pull battery

I desesperate plz help

I try all Tom possible and have same result: reboots
[EVO 4G Q&A, Help & Troubleshooting] tauzins:
mine was so far fixed from the SD card, now i flashed a custom kernel and overclocked and still no issues .
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
After a few days of more testing, it seems that I only reboot when NOT on WiFi. Is everyone here using the latest radios?
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
Yeah. This was the first and last time I get BlackTie. My friends who got evos will not be getting it again either.
[EVO 4G Q&A, Help & Troubleshooting] th3_g00b:
ok, i'm not sure about u guys but for me it seems its either the radio or the actual antenna. every time it reboots theres an X on the bars EVERY time. i cant seem to constantly trigger the reboot but when it does, it locks up, X's out the signal bars then reboots. anyone else notice this?
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
Are you rooted? If so, are you on latest radios? If not, what are you on? I may try to use an older radio to see if that helps a bit. If i'm not on wifi, I seem to reboot after doing anything on my phone. It has gotten really bad now
[EVO 4G Q&A, Help & Troubleshooting] th3_g00b:
Yes, im rooted. I was on the latest radio but I just downgraded to the previous one to see if that helps. Ill post my findings in a few days.
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
I just flashed back to the 2.05.00.06.10 radio, which I guess is the second radio for the phone. I'll see how it goes with that radio. It seems that for the past month, I have been rebooting anytime I need to use my phone away from home.

Im guessing it's GPS/Radio related since at home I have an airave and my location is fixed based on that. When i'm out, I guess it's searching for location and possibly causing issues. I'll update tomorrow when I go out. Generally it's about 5 minutes once I'm out and I can get a reboot.

EDIT: Rebooted while in navigation. Will test a bit more and see if it happens less compared to what I have been getting
[EVO 4G Q&A, Help & Troubleshooting] agilevic:
uptime after reboot

@mindphasr my uptime after reboot was just over 2 minutes but I only got to see it after 2nd reboot in a loop. Uptime before reboot must have been at least a couple of days of very light use (phone was idle most of the time). Reboot happened with 3G and CDMA radios on while using Skype.

All: please post your serial number if your phone has no reboot issues whether original or replacement.
[EVO 4G Q&A, Help & Troubleshooting] aethowyn:
I had Navigation on the other day and went on a phone call as I was on Nav and it rebooted mid-call. I don't seem to have reboots unless I use NAV.
[EVO 4G Q&A, Help & Troubleshooting] novanosis85:
I just got a replacement after dealing with this problem for the past month. I tried it all and it was becoming worse. Heat is not the problem. Heat may have caused the initial problem.
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
I had to go to radio EVO_Radio_2.15.00.07.21 since the 6.10 version wasnt locking on to GPS.

I also turned of network location sharing (so only gps location in CM is enabled). I made it through a 30 minute drive back home with no resets. Will give another update in a few days.
[EVO 4G Q&A, Help & Troubleshooting] BB15:
I went round and round with the rep at my local Sprint Repair center before they finally put in the order for a replacement. My phone has been completely unrooted and brought back to bone stock and I was still able to reproduce the problem 3 times (playing Flick Kick, using Sprint TV and browsing the net) while I was in the Sprint Store. Even as they were putting in the replacement order, the repair tech was adamant that the Flick Kick app was the issue...even after I noted that I received confirmation from both HTC and Sprint that is was a known issue with the devices.
[EVO 4G Q&A, Help & Troubleshooting] novanosis85:
Yeah they tried to tell me it was the angry birds app I lol
[EVO 4G Q&A, Help & Troubleshooting] BB15:
They think/hope everyone is a moron and will buy their line of crap. They don't have an answer so they blow smoke up your ass in hopes that you'll leave the store and take it out on someone else once you realize the issue isn't fixed.

I would urge anyone who is experiencing this issue to take it into Sprint and demand a replacement. Unrooting is easy and as long as you have a backup, you'll be good to go once you get your new phone rooted (unless you don't root). Even then it isn't that big of a deal to get your phone set back up the way you want.

If Sprint/HTC starts getting these defective devices back in droves, they won't be able to ignore the issue and try to pass off bull**** diagnoses just to get people out of the store or off the phone.
[EVO 4G Q&A, Help & Troubleshooting] BB15:
The guy I talked to actually had the nerve to tell me "they (referring to the repair tech) Googled it and found that lots of people are having trouble with that app" (Flick Kick Football).

Just for ****s and giggles I Googled it and found no such results. I did however find quite a few results (forum threads) dedicated to "HTC random reboot". :p
[EVO 4G Q&A, Help & Troubleshooting] mrjcrod:
Took mine in yesterday to a Sprint repair facility, they did a hard reset but before they did it rebooted. After the hard reset the associate played a youtube video for 5 minutes and said it seemed fine. I told him I was going to sit for a bit and play with the phone and so I played another video and 3 minutes later it rebooted. Seems to happen when phone is over 36 degrees celsius and processor is pushed a little hard... I could push it as hard as I want if I have it in front of my A/C vent while in a car but if I let it warm past 36 degrees it will reboot whether playing a game, surfing the web, or while in navigation mode... Hopefully the replacement phone I get won't have the same problem. Should be here tomorrow or the next day...
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
I'm guessing a sprint repair center will do nothing if you purchased a phone from bestbuy and have Black Tie Protection?
[EVO 4G Q&A, Help & Troubleshooting] BB15:
I bought my phone through Best Buy. They didn't even ask.
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
They didnt ask for a receipt? that seems odd. Do you have sprint TEP?
[EVO 4G Q&A, Help & Troubleshooting] BB15:
Nope. They didn't ask for any documentation at all. I do not have Sprint TEP.
[EVO 4G Q&A, Help & Troubleshooting] novanosis85:
FOR THIS HARDWARE FLAW NO TEP IS NEEDED. WE ALL HAVE ONE YEAR WARRANTY
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
I'm unrooted now. Will take to sprint repair center tomorrow and see how that goes.
[EVO 4G Q&A, Help & Troubleshooting] chandlerw88:
I dont knoa if my problem has been discussed. I got my first reboot the other day but ive noticed some interesting symptoms. Recently my phone has started vibrating randomly. Sometime long, sometimes short. Also, when trying to come out of sleep, when I press the top buttom sometimes it lags for a couple seconds. Typing in its self is laggy. Also sometimes when I press back from screens it sometimes shows a recent-in call screen, basically a screenshot of a.call I just ended. Im using the newest fresh with king bfs 12 but also had after using his bfs 11. I liked 11 but all this started happening and thought my mileage was up and upgraded. Could it be a program we all have in common?
[EVO 4G Q&A, Help & Troubleshooting] Jbcarrera:
No every one here has different setups plus some get it unrooted still with you, if your running setcpu with o'c I would lower the oc and possibly take setcpu off

sent from my EVO at the edge of hell
[EVO 4G Q&A, Help & Troubleshooting] chandlerw88:
Thats the crazy thing. I havent had setcpu on my phone in over a month. The problems started about 2 weeks ago.
[EVO 4G Q&A, Help & Troubleshooting] Jbcarrera:
Welcome to the thread if it gets worse its time to take it in as it seems to me that its a hardware problem

sent from my EVO at the edge of hell
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
I tried with a fresh flash of a sense rom, nothing extra installed. Go into navigation and random reboot. Doesnt seem related to apps installed. Even tried without SD card and same results.
[EVO 4G Q&A, Help & Troubleshooting] chandlerw88:
I uninstalled itching thumb, cleared cache, and fixed permissions using rom manager and the crazy vibrations stopped
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
Went to repair center. I told the girl that my evo reboots, she said yea hers does too. I told her it does if I do anything, and leave the screen on for at least 10 minutes. Told her i wiped, formatted SD and same issue. She said she can replace it, but only problem is that they can only order WHITE. She told me to check back Friday and see if they can get Black again. It would take 1 business day.

I asked if she wanted me to show her the reboots, and she said that she believed me. The only thing she checked was if there was water damage. Cant wait to get this replaced.
[EVO 4G Q&A, Help & Troubleshooting] mrjcrod:
Just got my refurbished black Evo today and so far so good. Pushed the processor pretty hard, got it up over 38 degrees celsius or about 102 degrees fahrenheit with no reboots... Hope it lasts since Dish finally released the free Dish Remote Access app in the market... Now I can watch my Slingplayer anytime I like...
[EVO 4G Q&A, Help & Troubleshooting] normntaz:
I got my EVO back on Monday from Geek Squad. It was the second time I sent it away to try to fix the problem. Before they could even finish reactivating it, the reboots started happening again. The guy could feel it getting hot in his hand as the reboots were happening. He couldn't even get it to stay on long enough to check the software version.

Fortunately, the guy helping me was the mobile manager. He was able to do some kind of customer exception and replace my phone on the spot.

I've really been hammering the new phone (HW 0004) and I haven't had a problem. Of course, it took 4 months for the problem to appear the first time. Hopefully there's enough different between my old phone (HW 0002) and the new one, that it won't happen again.

I hate Best Buy's Black Tie Protection, and wish I had gotten the Square Trade plan. Now that I have a new device, I can cancel the Black Tie plan and get Square Trade instead.
[EVO 4G Q&A, Help & Troubleshooting] Jbcarrera:
Got my phone about two months ago and I am getting random reboot in YouTube but only when on 3G and 4G not on WiFi this problem has to do with the antennas now to unroot my phone and take it back to Sprint

Sent from my EVO at the edge of Hell
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
I've been trying to get a new phone for 2 days. They are on backorder in black and white. (At least here in southern NY) Have to call again today and see if they can order them.
[EVO 4G Q&A, Help & Troubleshooting] danman132x:
Hardware 0004, phone is about a week old, and last night I had my first random reboot. I really hope it was just coincidence or something, but I felt my pocket vibrate, pull out my phone and it was on the White HTC Evo 4G screen booting up. Took quite a long time too compared to normal. Wasn't doing anything with the phone.
[EVO 4G Q&A, Help & Troubleshooting] b8d69:
does anyone has the first froyo 2.2 ruu? i need to put the stock sprint and unrooted. i have two out of three that are rebooting like crazy. i want to bring it back to sprint.

PLEASE HELP!!!!!!!!!
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
I used this to unroot. Grab the PC36IMG from page 20 though

http://xdaforums.com/showthread.php?t=780141
[EVO 4G Q&A, Help & Troubleshooting] b8d69:
Thanks dave. I'm gonna try a different ROM on one evo and see what happends. once again thanks for your help
[EVO 4G Q&A, Help & Troubleshooting] agilevic:
Runaround from Sprint and HTC

Sprint customer service said they would be able to send a replacement phone but if they later determine that my original phone was good I would have to pay them a fee (forgot how much) and therefore it would be better if I took my phone to a local repair center.

Local Sprint Repair Center told me that if they determine they have to replace the phone they could do it for $35 fee. When I asked why I should be paying for repair under warranty they told me it was a convenience fee and I have an option to take the issue to HTC by calling 1-866-963-0956. According to him, the HTC would take a couple of weeks but not charge any fee.

The HTC recommended doing hard reset first, which we know is a futile exercise. When it fails to help they advised to call their repair department at 1-877-293-0807 to schedule phone repair. They likely will not be able to provide a loaner phone but I have not called that number yet.

If anyone got a free replacement phone, could you post here how did you get that done.

By the way my phone now routinely reboots even when on a call if I have any of the Internet running. The device has become close to useless. (HW version 0003).
[EVO 4G Q&A, Help & Troubleshooting] TheDave1022:
Find another repair store. The one I went to told me about the $35 fee, but said they can just add the sprint TEP on my account instead. I had them add that and cancelled the best buy black tie protection. Rather just deal with sprint repair over bestbuy for now on. Should have my new phone today or tomorrow
[EVO 4G Q&A, Help & Troubleshooting] Jbcarrera:
arrrrggg the guy at my sprint store just tried to tell me that youtube is a third party app since when did something owned by google and put on every android phone become a third party app! if this phone becomes unusable i'm having his job