yashsingh1/xdaforums huggingface dataset:
[XPERIA X10 General] remco.k:
Strumming my pain with his Se x10 update

Singing my life with his fals words

Killing me softly with his SE x10 Update

Killing me softly with his upgrade

Tellin' my whole life with his products

Killing me softly with his upgrades

I heard he programmed a good Se x10 upgrade

I heard it would take a wile

And so I came to see him

But he didn`t listen for a while

And there he was this young one

stranger to my eye

Strumming my pain with his Se x10 update

Singing my life with his fals words

Killing me softly with his SE x10 Update

Killing me softly with his upgrade

Tellin' my whole life with his products

Killing me softly with his upgrades

I felt all flushed with fever

And I rest by the crowd

I felt he found my disapointment

and give us the upgrade fore somtime

but he just kept right on lying and giving us disapointmants for months know

Strumming my pain with his Se x10 update

Singing my life with his fals words

Killing me softly with his SE x10 Update

Killing me softly with his upgrade

Tellin' my whole life with his products

Killing me softly with his upgrades

Whoooo, lalala

Strumming my pain with his Se x10 update

Singing my life with his fals words

Killing me softly with his SE x10 Update

Killing me softly with his upgrade

Tellin' my whole life with his products

Killing me softly with his upgrades

Strumming my pain (talkin: CLEF, HILL)

Singing my life

Killing me softly with (FADE OUT)
[XPERIA X10 General] wolfilein:
lol look diffrent agent diffrent info

Please wait while we find an agent to assist you...

You have been connected to Agent Amie.

I: hey

Agent Amie: Thank you for choosing Sony Ericsson Chat Support. My name is Amie your Xperia™ Support Representative. How can I help you today?

I: have you any

I: technical infos abou the x10

I: and hardware infos ??

Agent Amie: I'll be glad to help you. What type of information are you looking for?

I: many:)

I: the OS

I: the cpu

I: the display hardware

I: and other

Agent Amie: If you're looking for specific technical information about your phone, you can visit our developer world and look for the White Paper of the phone. Here's the link: developer.sonyericsson.com

I: yes on the white payper standing

I: OS = 2.1 erclair

Agent Amie: The upgrade to Android 2.1 should start to roll out on the end of this month.

I: and what is that a friend of me send it

I: he has ask ray today

I: Agent Ray: The Android 2.1 update is scheduled to be release worldwide now in Q4, 2010. Keep in mind that we do not have a specific date for this release, but it would be very soon.

I: you have say'd end of october

I: !!

Agent Ray: We do not have a confirmed release date for this update.

Agent Amie: The upgrade should start to roll out slowly towards the end of this month. It should be available first for generic phones. Branded phones upgrade, will depend on the operator. As of this point, we don't have the exact date. Keep in mind that availability will depend on your operator and location.

I: that means a unbrandet phone get the software this week??

Agent Amie: Generic phones should get the upgrade first

I: end of october means this week

I: is this right

I: ?

Agent Amie: Yes

...
[XPERIA X10 General] ronniecross:
huh?? :confused:
[XPERIA X10 General] anon67:
Just had a chat with some support person regarding india and i was told that the release is happening to "some selected markets" starting from tomorrow.

----------------------------------------------------------------------

Agent Patricia: Thank you for choosing Sony Ericsson Chat Support. My name is Patricia your Xperia™ Support Representative. How can I help you today?

soum: Hi

soum: this is Soum from India ..i own a xperia x10 mini pro

soum: just wanted to know when is the update for 2.1 android scheduled to happen in India

Agent Patricia: The update is schedule to be released after tomorrow in selected markets.

soum: so does that selected market include india ?

Agent Patricia: We do not have the list.

soum: and what abt 2.2 update ..is that planned down the road ?

Agent Patricia: Did you get the phone with a service provider?

Agent Patricia: At the moment we are working on the 2.1 update.

soum: no , this is unbranded ...if u mean that

soum: well i know that its 2.1 now ..any idea abt future 2.2 ?

Agent Patricia: Not at the moment.

soum: ok ..thanks a lot ..so can i expect the update during the coming weekend ?

Agent Patricia: If the phone is not branded you will be able to get it as soon as it is available in your market.

Agent Patricia: yes. Make sure you download PC Companion on your pc.

soum: ok ..hoping that the selected market includes india

soum: yes , i have the updated one already

soum: thanks a lot

Agent Patricia: Thank you for choosing Sony Ericsson. I'm happy I could help. Have a great day! If you require more information please visit our Support Forum at

Thank you for using Sony Ericsson support. You may now close this window.

Your session has ended. You may now close this window.
[XPERIA X10 General] remco.k:
just wanted to give everybody a song to sing in the mean time
[XPERIA X10 General] adithefunkid:
Guys...

My phone says

X10i india

Brand- customized

Any idea when will it receive update
[XPERIA X10 General] funzler:
thats gread :) :) :)
[XPERIA X10 General] arj154:
Hmm, i really hope she's telling the truth;

Please wait while we find an agent to assist you...

You have been connected to Agent Patricia.

Agent Patricia: Thank you for choosing Sony Ericsson Chat Support. My name is Patricia your Xperia™ Support Representative. How can I help you today?

Arjun : hi

Arjun : when is the 2.1 update coming out?

Agent Patricia: It is schedule to be released after tomorrow in selected markets.

Arjun: is the uk included in the selected markets?

Agent Patricia: Yes.

Arjun : also is that just genric roms?

Arjun : or the carrier branded ones?

Agent Patricia: The branded phones will need to wait until the service provider releases the update for them.

Agent Patricia: But the unbranded phones will be able to get it as soon as it is available.

Arjun : thank you so much for the info
[XPERIA X10 General] Cablekevin:
Haha my mother thought it was funny! - At the above chatlog, ehm the day after tomorrow...?
[XPERIA X10 General] Reeonimus:
Wow, come on guys does everyone really need to be asking the SE chat reps when 2.1 is coming then repeatedly posting the exact same information we've been seeing? Surely we can spare them this harassment.
[XPERIA X10 General] ronniecross:
.......................no.
[XPERIA X10 General] flexkres:
i got an opinion! WHOHOOO!!! :P
[XPERIA X10 General] tready:
no your branded
[XPERIA X10 General] PartyVirginX10:
how do i know if my phone is branded ?
[XPERIA X10 General] griniaris81:
my phone has R2BA023 rooted.At SEUS said that i have new update.i think that is 026 or 027.its 141mb. if i dont update this when its comes 2.1 must first update the last 1.6 update? sorry for my bad english
[XPERIA X10 General] tready:
Go bk 5 pages or so and read.it tells ya
[XPERIA X10 General] Jeff-SonyXperiaSupport:
Hello All,

As I stated early, talking with our North American Support Team over chat will not result in you getting more information or different information.

They do not have information for each region.

At this point we have consumers with actual technical support related questions waiting to be assisted.

I will keep you updated here as much as possible.
[XPERIA X10 General] remco.k:
do want to know the easy way to get youre phone branded JUST put it IN the OVEN
[XPERIA X10 General] ramadino1:
Please wait while we find an agent to assist you...

You have been connected to Agent Wilken.

Agent Wilken: Hi, thanks for choosing Sony Ericsson Chat Support. My name is Wilken. How may I help you?

mohamed alfawy: hi wiken

mohamed alfawy: i wanted to know if the x10 update will be on this october or not???

Agent Wilken: Yes. It will.

mohamed alfawy: do u have the exact day??

Agent Wilken: No.

mohamed alfawy: is the x10 ever going to have multitouch?

Agent Wilken: I don't know.

mohamed alfawy: ok

mohamed alfawy: thank u alot

Agent Wilken: Thank you for choosing Sony Ericsson. I'm happy I could help. Have a great day! If you require more information please visit our Support Forum at h t t p://bit.ly/a mX 5Ec

Thank you for using Sony Ericsson support. You may now close this window.

Your session has ended. You may now close this window.
[XPERIA X10 General] adithefunkid:
But in india we dont have branded phones at all....

Also my software version is r2ba026 generic...

So..any h help guys
[XPERIA X10 General] Bluewall:
Haha every agents says different informations :D
[XPERIA X10 General] pabling19:
Sorry to sound mean but seriously guys, you don't need to contact the chat support regarding 2.1 anymore as we have all the info we need here (and they will answer the same thing anyway). Let's just leave them in peace *for now*
[XPERIA X10 General] pngface:
I think its clear they aren't going to say anything different now so we can stop harassing them... let's just bug Jeff... :p
[XPERIA X10 General] tready:
Sorry buddy i answeard the wrong post lol its going to fast to keep up
[XPERIA X10 General] remco.k:
wat`s his email.... info@jeffseanwsers.com
[XPERIA X10 General] deconfrost:
Agent Amie: The generic phones should get the upgrade to Android 2.1 faster, however, it also depends on your region and location.

Customer: which would be?

Customer: uk? ireland? U.S.A? Asia?

Agent Amie: We don't have that information.

Customer: is there any information you can provide?

Agent Amie: The only information that we have it's the one that I provided above.

Customer: ah

Customer: thank you
[XPERIA X10 General] pabling19:
+1

Where's JEFF BTW? I thought he'll reply right away. Is he overwhelmed by the agility of this thread? @JEFF: What's your time zone so we know if you're still in the office or not?
[XPERIA X10 General] dbappa:
Have we had the announcement they mentioned (earlier today) yet?
[XPERIA X10 General] pngface:
he's here.. think somewhere on the east coast of North America, so ET is the timezone

Don't worry, not stalking, just based on what time you said you went for lunch (a)
[XPERIA X10 General] PGRX10:
Why do SE agents answer questions like the government?
[XPERIA X10 General] pngface:
Also, didn't you have like 30 posts before this thread... LOL you're at 220 now
[XPERIA X10 General] adithefunkid:
Any one from india here...

Do u guys know....

Will we be receiving updates t tomorrow????
[XPERIA X10 General] kel_rulezzz:
Nope, still waiting on it :X
[XPERIA X10 General] VMaxxor:
One thing is missing from this thread, this video of the FINAL 2.1 release: http://www.youtube.com/watch?v=dQw4w9WgXcQ
[XPERIA X10 General] dawidoo72:
unbranded?

I hope i just complete the unbrand .... Is it unbranded now??
[XPERIA X10 General] Bluewall:
hahaha I LOL so much when i read that ! :D
[XPERIA X10 General] pabling19:
Hmmm based on his IP address togather with his MAC address... did a quick sweep on twitter and FB posts' IPs... yup! we know who Jeff's identity...

Naw, just kidding :P
[XPERIA X10 General] flexkres:
You just ended up on a whole forums hitlist.... O.o
[XPERIA X10 General] adithefunkid:
I have got a strong gut feeling that tomorrows d big day :);)
[XPERIA X10 General] pabling19:
**** I've been rickrolled
[XPERIA X10 General] TheGizmoDude:
Even Apple and KGB is more open than this......
[XPERIA X10 General] pabling19:
Yup! I have no life now is that obvious?
[XPERIA X10 General] deconfrost:
This video contains content from Vevo, who has blocked it in your country on copyright grounds.

???
[XPERIA X10 General] remco.k:
thats because there are proud of there products sony is ashamed
[XPERIA X10 General] Jeff-SonyXperiaSupport:
Hi Folks,

Remember, this isn't my "normal" routine, I have other sites to monitor also :)

I think most of your questions have been addressed. You obviously have a sense of what I can and can't answer. I won't post my email here, I think the point is to share on these forums, so everyone can see the answers.

I'm in EST, I'll try and remember to post when I'm done for the day.

I'll make a point to be here tomorrow when I can and for a couple days after the update has been released.
[XPERIA X10 General] vickysud:
dude im from india all i can say is previous updates were released on da same day in india n lets hope v get it tom
[XPERIA X10 General] vplata:
+1 here. Is there any other link?
[XPERIA X10 General] SnakeMind:
You actually can't even go for a potty break without having to catch 10 more pages... and when you have them done... indeed, the next 20 are already there :P

I gave update a long time ago... At least 30 seconds...
[XPERIA X10 General] remco.k:
hmmm smelss fishey Se Jeff
[XPERIA X10 General] adithefunkid:
:):):)

Something to cheer about...

Thanks
[XPERIA X10 General] AssyrianBLOOD:
Hahajaha love it. Good song too
[XPERIA X10 General] ramadino1:
its after tomorrow

Please wait while we find an agent to assist you...

You have been connected to Agent Patricia.

Agent Patricia: Hi, thanks for choosing Sony Ericsson Chat Support. My name is Patricia. How may I help you?

mohamed alfawy: hi

mohamed alfawy: i wanted to know is there any news about the release date of the new os for x10

Agent Patricia: : It is schedule to be released after tomorrow in selected markets.

mohamed alfawy: can i know which markets?

Agent Patricia: We do not have information as to what specific versions of the devices will get the updates first or in what order, nor is there a list at this time explaining this.

mohamed alfawy: is x10 going to have MT or 16 million colors any time soon?

Agent Patricia: We do not have that information by now. Check the X10 TOP 5 Benefits of the upgrade

1) HD video recording and continuous auto-focus for still image and video capture

2) New backup and restore application, with extended content back up

3) 5 home screens for apps, widgets, shortcuts and folders

4) Social phonebook which automatically syncs contact pictures from Facebook and shows when your friends are online

5) Upgrade of the Android platform to Android platform 2.1

mohamed alfawy: do u mean 30/10 or 31/10 by after tomorrow for the update?

Agent Patricia: The end of the month.

mohamed alfawy: the very last day of october?

Agent Patricia: Maybe, we do not know excatly.

mohamed alfawy: thank u for your time

Agent Patricia: Thank you for choosing Sony Ericsson. I'm happy I could help. Have a great day! If you require more information please visit our Support Forum at h t t p://bit.ly/amX 5E c.
[XPERIA X10 General] Jeff-SonyXperiaSupport:
I just meant tomorrow is Friday, and I'm a Monday to Friday kind of guy :)
[XPERIA X10 General] Bluewall:
Guys we can reach the 400th page tonight! (yes, for me now it's the night).

If the update is tomorrow i just want to say that was really cool to see you everybody here every day and night, you made my week !

So, i'm hoppefull (is that an english word?) for tomorrow :D
[XPERIA X10 General] flexkres:
but what u said and this

Agent Patricia: : It is schedule to be released after tomorrow in selected markets.

makes me happy :D
[XPERIA X10 General] scarewaves:
Please wait while we find an agent to assist you...

You have been connected to Agent Ray.

Agent Ray: Thank you for choosing Sony Ericsson Chat Support. My name is Ray your Xperia™ Support Representative. How can I help you today?

bob rob: is the 2.1 update live?

Agent Ray: Can you elaborate on what you exactly mean by live?

bob rob: avaiable?

bob rob: *available

bob rob: released

Agent Ray: The Android 2.1 update is scheduled to be release worldwide now in Q4, 2010. Keep in mind that we do not have a specific date for this release, but it would be very soon.

bob rob: i thought it was being released in october

bob rob: why has it changed?

Agent Ray: We do not have any certified information on any delay. This update is scheduled to be release in Q4, 2010. The plan for the added features and Android 2.1 step-up still holds but unfortunately we needeed a couple of more weeks before we are ready to start the roll-out. Even though we do not have and specific release date, I can assure it would be very soon.

bob rob: is it likely to be in november or after xmas?

Agent Ray: However, the update is still on schedule to be released at the end of this month.

bob rob: so your telling me the update will be in Q4 but in Q3

Agent Ray: Sir, Q3 is past. What I'm trying to tell you is that the update is scheduled to be release now in Q4, 2010 and we do not have information as to what specific day.

bob rob: so halloween?

Agent Ray: Might be as it is within the last quarter of this year.

bob rob: ooo yay i like halloween presents

bob rob: whats coming in the update?

Agent Ray: The key changes for this update are the following:

• HD video recording with continuous auto-focus for high quality videos

• Upgrade of the Android platform to Android 2.1

• New backup and restore application, with extended content back up

• 5 home screens for apps, widgets, shortcuts and folders

• Social phonebook which automatically syncs contact pictures from Facebook and shows when your friends are online

bob rob: are live wallpapers coming?

Agent Ray: This feature has not been confirmed, meaning we would need to wait until the update release.

Agent Ray: Are you still there?

bob rob: yes

bob rob: are the colours upgrading?

Agent Ray: Like i said, any other than the features listed above would be confirmed after the update release.

bob rob: why was there a video released by you sayin there was live wallpapers?

Agent Ray: If you saw a video on our official products blog, then yes the wallpapers would be available. Sorry for the confusion.
[XPERIA X10 General] flexkres:
OMG OMG OMG

Please wait while we find an agent to assist you...

You have been connected to Agent Wilken.

Agent Wilken: Thank you for choosing Sony Ericsson Chat Support. My name is Wilken your Xperia™ Support Representative. How can I help you today?

Customer: HI YOU WOUNDERFUL MAN:D

Customer: im just hoping u can help me shed some light on something

Agent Wilken: Sure.

Customer: is this following statement a slipup or am i correct in being a very very happy man?:P

Customer: Agent Patricia: : It is schedule to be released after tomorrow in selected markets.

Customer: the x10 2.1 update

Agent Wilken: To be more precise, it's before the end of the month of October.

Customer: i love you now... you know that right?
[XPERIA X10 General] I7redd:
???

WOW! Yet I feel totally uninformed, underwhelmed, ridiculed and mocked again! Why is that huh?!

Will there be a generic unbranded non-carrier release thru legitimate distribution ever? if so when?

ps. many of us are not participatory abusing your customer service channel. Don't assume, as you did, that we are a "large group" doing that.
[XPERIA X10 General] rodolfo7171:
Wow this goes so fast. By the time I finish reading the last page a new one is up. But back to what I was going to say... I would hate to be a SE chat rep. Always answering the same questions I would go crazy and quit lol
[XPERIA X10 General] Dementoriator:
Please wait while we find an agent to assist you...

You have been connected to Agent Stefhanie.

Agent Stefhanie: Thank you for choosing Sony Ericsson Chat Support. My name is Stefhanie your Xperia™ Support Representative. How can I help you today?

Customer: hi

Customer: i wanted to know is there any news about the release date of the new os for x10

Agent Stefhanie: The update is still on schedule to be released at the end of this month. We do not have information as to what specific versions of the devices will get the updates first or in what order, nor is there a list at this time explaining this. This is our official statement, I do not have anything more to added. Is there any other question I can answer for you relating to a technical problem?

Customer: so, then it must be tommorow, because that is the end of this working month

Customer: im a right

Agent Stefhanie: Yes you are

Agent Stefhanie: But we work on weekends no matter what so within the last 3 days of the month it will be released

Agent Stefhanie: Is there any other question I can answer for you relating to a technical problem?

Customer: thank you for this info :)

Customer: i have no futher questions

Agent Stefhanie: Thank you for choosing Sony Ericsson. I'm happy I could help. Have a great day! If you require more information please visit our Support Forum at http://bit.ly/amX5Ec.
[XPERIA X10 General] remco.k:
those people are lauching there buts off right know

Maybe we need to make a piece for cnn world
[XPERIA X10 General] Willey1986:
JEFF, once again. What about the low incall volume? The issue is still there on several devices and did NOT get fixed with the R2BA026 update! It is still nearly impossible to make calls at crowded places or hear the phone ringing. I am asking this question again and again since 2 month now and I always get the same answer. "The issue should have been fixed with the last update, I will contact the development." And everytime I ask this question I get the answer that Se doesn't know about it. Really seems like SE doesn't care if there are serious problems with their devices.
[XPERIA X10 General] Cablekevin:
So am i! - This complete X10 scene is hillarious! I love it!
[XPERIA X10 General] lft4ded:
That doesn't sound like SE not giving a crap, but Rogers not giving a crap. As your current firmware attests, SE did implement further fixes.
[XPERIA X10 General] remco.k:
Cable kevin i like u
[XPERIA X10 General] adithefunkid:
Se....will have to stop this live chat service...

Lolz;)
[XPERIA X10 General] pngface:
Jeff, could you tell me if there's an improvement to the face recognition algorithm? Currently in one of my pictures it wants me to tag the swimming pool in the building beside mine as one of my friends.... I can send you a screenshot if you want
[XPERIA X10 General] adithefunkid:
Can we call it updategate now:P
[XPERIA X10 General] Cablekevin:
Indeed, it would also be nice to add faces after you've made a picture without it (or failed to), to just draw a rectangle over a persons head.
[XPERIA X10 General] I7redd:
Guys, Tomorrow is NOT a day.

Tomorrow is what you tell your kids when you don't want them doing something today.

Tomorrow might be Friday where you are, but that's Saturday here. :confused:
[XPERIA X10 General] Zenghelis:
LOL A swimmming pool is always a good friend
[XPERIA X10 General] pabling19:
LOL after this mess, SE should give the chat agents a brand-spanking new x10 each! To make up for the trauma and also so they can have first-hand knowledge on features and specs of the phone. 2 birds in one stone.
[XPERIA X10 General] adithefunkid:
Anyone knows any improvements in keyboard and typing...

Currently its tooo laggy....
[XPERIA X10 General] flexkres:
Happy now?
[XPERIA X10 General] pngface:
+10 for (unintentional) angry birds reference :p
[XPERIA X10 General] remco.k:
And then they are going to say shuff it up youre ass..... we know what a ****y phone it is
[XPERIA X10 General] Puck24:
Riiiight... Sneaky Jeff :p
[XPERIA X10 General] flexkres:
for those who missed

INCALL VOLUME WILL BE FIXED IN 2.1!!! check previous page for the chat
[XPERIA X10 General] remco.k:
Okay it`s official Jeff is a sneaky Bastard
[XPERIA X10 General] tuxStyle:
No they still don't give a crap.

If they want unhappy people, if they want to loose potential clients and if they want to loose people who are buying Sony, PS* and SE phones since ... ages... then they should continue this way.

If they force carriers to update the firmware on their clients phones, they will have way more things to gain.
[XPERIA X10 General] PartyVirginX10:
some reason my phone is 40C all evening
[XPERIA X10 General] flexkres:
stop squeezing it in rage then xD
[XPERIA X10 General] ellokomen:
not seen credible to me
[XPERIA X10 General] pabling19:
Good for you! A little more and you have a heater...
[XPERIA X10 General] remco.k:
youre funny
[XPERIA X10 General] I7redd:
Confirmed! In triplicate! With frosted icing on top!