yashsingh1/xdaforums huggingface dataset:
[XPERIA X10 General] irl_x10_user:
A few comments

Hey all,

After tracking the comments for the last (goodness knows what period of time), i've decided to add mine ;-)

1. No point in insulting people like Jeff and his team - we can use them as a reference point for contact as has already been pointed out.

2. If you see a twitter/facebook/blog reference from SE that is more than 3 nanoseconds old, chances are it has already been posted on every x10 forum known to man at least 10 times.

3. There is no point guessing if alpha and beta version are on pctrb. I'm a programmer and we normally keep alpha's and beta's away from public certification!

3. Its a bit of a coincidence that the droidcon conference program has a talk tomorrow at 2pm (GMT) from SE about using android from a software side (and one after about hardware) - check it out on the droidcon uk site timetable. Smart money may be on an afternoon release uk time!

My (2) cents!

D
[XPERIA X10 General] Puck24:
Please advise your devs to take a look at this thread. Even the CEO should look at it.

Maybe then they'll think over their strategy again.

Cuz, this isn't the way to do business.
[XPERIA X10 General] tsip4:
And also open the bootloader. It will boost your sales dont you get it?
[XPERIA X10 General] carinoxx:
If you talk like that...

1. You are part of SE team

2. You are not an x10 owner

or

3. You are a Shaolin Monk
[XPERIA X10 General] Slvrback:
Considering, as said, this will be a global update, and considering as stated on twitter by SECA, that Canada will get the update on 2nd of November then adding the 2, seems to me that the update will be next Tuesday
[XPERIA X10 General] carinoxx:
If its global, from SE Spain we will get the update in a few weeks
[XPERIA X10 General] Jeff-SonyXperiaSupport:
We have stated it will NOT be a worldwide release. Releases will be rolled out slowly worldwide. Updates to branded phones will be handled after operators have approved.

This is why there is no dates published. If we were to say "It will be released on XX for (country/operator)", someone from a site like this or the media will interpret this as "It will be released EVERYWHERE on XX". We obviously don't want that to happen.
[XPERIA X10 General] matthewwing:
Jeff, thanks for coming here to answer some questions and interact with us. People like yourself, Rikard and the online chat people shouldn't have to put up with the level of abuse some people are throwing at you guys right now, but the fact is that your customers wouldn't be so angry and frustrated if SE had handled this situation properly. I hope you can pass this along to your superiors.
[XPERIA X10 General] irl_x10_user:
Eh:

1. Nope, irish user who got sick of vod-iphone stuck on R1FA014 and found this site while looking to do a generic update.

2. See 1

3. Hmm - can't believe you got me on the shaolin monk thing.....
[XPERIA X10 General] stevegbee:
At the end of the day, Jeff is an employee of SE and should be acccepted by ourselves as a go between for answers to our questions. As previously mentioned, he has been more than helpful in the past on the support forum. I only wish he had arrived earlier. The online chats with customer support have turned cynical and should stop before one of them slips up and 'gives it back'. Im sure these people will be quality monitored so it's not fair to wind them up like this. They are only people earning a wage... please remember that.
[XPERIA X10 General] MJ_QaT:
True, no need to insult anyone here. From my point of view I know that SE are interested in their customers. And I know they care, I've been using the pureness service for a long time and they did help me alot.

Good things come to those who wait :-P
[XPERIA X10 General] Willey1986:
And why can't you say when an unbranded update ist available? BTW tomorrow is the last day of october I don't think there will be much progress at the weekend, so if you cannot say the update will be released tomorrow I don't think there will be an update this month.

Oh, what about the low incall volume? Always get the same answer "Never heard of that, i will direct it to the software development", so I think my X10 will still be useless for making calls outside the house, am I right?
[XPERIA X10 General] marice22:
If you just give a list of countries and dates, people surely will understand it, and for the few who dont; they will be corrected by others.. thats how society works.. if you guys cant even trust your customers with a simple list of information.. whats left??

People dont think the xperia has a 3d screen just because some somy Tv's have right.. isnt it like the same?

EDIT I might even find this quite insulting towards SE's customers / fanbase.. like we're some stupid idiots..
[XPERIA X10 General] carinoxx:
I have UK ROM, and i live on spain. SE can give us a date for Free Mobile divices... but SE prefer get us crazy... I know that its not your fault Jeff, but its not normal...

I see the day when SE comunicate us "Update delayed Again, we cant adjust the wallpaper it will be availible in a few weeks..."
[XPERIA X10 General] Puck24:
I sincerely hope that the day the update begins, a timetable for different "kits" will be released, since there are multiple versions of unbranded phones out there. Some are unbranded UK, some (like mine) are unbranded Central Europe 3 (whatever that means).

And some are generic
[XPERIA X10 General] Mac_33:
I guess if you do let us know which region will be the first then everyone here will flash their phone's firmware to that region.

I am assuming that the first update for the X10a and X10i will be at the same time, is that correct?
[XPERIA X10 General] RajeshKumar:
Well said, with their current strategy they are never going to win hearts of people to buy SE products and in addition to that they will be loosing considerable number of SE loyals jumping for other brands.

No respect for customers those who bought their flagship product :( for a premium price.
[XPERIA X10 General] TanMak:
This dearth of information is quite frustrating indeed, makes one consider the future aptitude of Sony Ericsson ... it's always a sad day when a customer feels that even their younger siblings could perhaps do a better job then some of the SE execs et al.
[XPERIA X10 General] superleeds27:
Tbh, I can see SE working saturday and sunday on this. Plus, SE normally release firmwares on the sunday or early monday.

Well they have in the past with:

W880i

K750i

W880i

C905

K850i

So, it could be a 31st Oct release, but then, who knows?
[XPERIA X10 General] djkidy123:
I became a heavy smoker becaouse of this update...
[XPERIA X10 General] fredrikhimlen:
I hope you understand that once the first owner get the update, he will announce that one big, and everyone knows it is released for everyone to use. You wont fool us with such lame excuses...
[XPERIA X10 General] Jeff-SonyXperiaSupport:
I don't know. Look at it this way: I'm sure some there are generic X10i's in Europe and else, but X10a's are Rogers or AT&T branded. We never sold any directly.

Rogers and AT&T would have to approve the update for their network.
[XPERIA X10 General] tigermrk:
exactly, jeff its not rocket science. People will understand
[XPERIA X10 General] Willey1986:
What about the low incall volume? SE seems to ignore this problem (to avoid stupid answers, YES I am running the latest software atm)
[XPERIA X10 General] noblackthunder:
im not angry :) , but i agree that his supirios handels hte hole x10 thing a bit wrong ... like the thing with multi touche / dual touche... and making secret out of everythin ...

but se coment clearly on how far the 2.1 update is .. why we dit not got a date .. and so on and they still spaming se support , and know what se support can awnser ... i think this is geting like a kindergarden now..

beside i love my phone as it is ...and i could wait even until next year for the update if i need to ... as long at is bugles
[XPERIA X10 General] Puck24:
Okay, leaving for now. Time to go have a life. But, Jeff, if you have any influence at all to people who are responsible for the update, ask them to make a freaking timetable. Ofc, it doesn't have to be in days, it can be in weeks, but I don't want to have to check for new software every day from 5 days ago to the end of November
[XPERIA X10 General] Vexelius:
Hi, Jeff.

I support this point completely. In fact, in the TV commercials that aired on MTV Latin America promoting the Xperia X10, one of the features announced was its Open Source policy. And that is the main reason why I bought this phone over other models.

So... Was this just false advertising? Wouldn't it be easier to live up to the Open Source spirit of the Android OS? That can actually help Sony Ericsson, getting support from the open source community and relieving the stress from your lazy programmers that can't even comply with a deadline.
[XPERIA X10 General] x10Mike:
+1 on that. I don't have a mobile soundrpoof room but if I did I'd hear the person calling me.
[XPERIA X10 General] Mac_33:
How about the LAM one? The X10a I have has the LAM (Latin America) firmware on it. I believe that the only generic X10a's are the LAM and the Brazil ones. Will one of those be coming out at the same time as the X10i update?
[XPERIA X10 General] sim-value:
Oh my i just spent an hour on this thread...
[XPERIA X10 General] Jeff-SonyXperiaSupport:
The problem is this: If it were true that people would be "corrected" why would so many people from here enter our chat program appearing to legitimately ask about the update, when the information has been posted many, many times in many, many channels? Regardless of how many people might have been joking, the number was large.

We obviously can't share something like "Vodafone will release the update on XX" because that's up to them to decide.

I hope you can see things from the other side as well :)
[XPERIA X10 General] MarcioHomem:
I've bought my X10a (Brazil) unbranded directly from sonystyle, so there are generic X10a in the wild.

Now I'm REALLY worried about the availability of the update for my phone.
[XPERIA X10 General] Vilam:
Yes, we can say that this is false advertising, and it's forbiden by law in many country...
[XPERIA X10 General] I7redd:
We guessed they were following the thread out of interest, but as usual, only a bunch of ppl acting childishly towards their staff got an actual response from them. A week of sensible requests about valid questions, not so much.

First responders always seem to cater to idiotic behavior like that, or not at all. :rolleyes:

We've heard that 2.1 has gone out to branded carriers..

Many of us who have been waiting months are using unbranded prepaid phones and therefore arn't dependant on "carrier approval". Why hasn't a generic retail package gone out FIRST in such an instance?

What approval are cash-purchased prepaid users supposed to be waiting for??

.
[XPERIA X10 General] irc75:
in mex the law doesnt exist.. lol
[XPERIA X10 General] irl_x10_user:
That made you laugh? Check out this:

On Friday afternoon, Karl-Johan Dahlström and Erik Hellman of Sony Ericsson will provide an unique insight in to what it is really like working with Android. Developing the hardware and software integration, and providing a compelling user experience. Factor in the integration with Sony's consumer products and experience design, you can see how this enhances the range, and requires skill and talent to deliver. The Android behind the scenes keynote is at 2pm.

They're not going to stop there. Erik Hellman will then expand on the technical side of their Android design and development in the Design Track with Implementing Android: a manufacturers perspective. This in depth look at managing requirements and dealing with implementing a very open OS, will be truly fascinating. The current furore around Steve Jobs saying that Android isn't really open, is a moot point. It is massively more open than anything the mobile industry has ever seen before. Now the nature of openness is inspiring unprecedented collaboration through APIs and honest presentations like this. We applaud our friends at Sony Ericsson for recognising how valuable this is to the ecosystem, and leading the way ahead.
[XPERIA X10 General] gaolinde:
i am not sure whether it's good luck or bad i am not able to join you into this:p
[XPERIA X10 General] tigermrk:
we all understand "branded" phones is upto manufacturer. Most people have unbranded there handsets for this reason as not only do they have to wait for SE to pull there finger out, they have to wait for networks too.

a simple " updates will begin to SOME phones from xxx date" would have put me to rest from day 1.
[XPERIA X10 General] marice22:
Jeff its because SE is being vague for months now about this update.

Announcing, Delaying, release it a month or 2 sooner, delay again.. dont have a concrete date.. etc etc.. its getting on the nerves of people a little, and some start trolling under the name of Rikard on his blog, then some amateur journalist believe the story and writes an article...

Then on your customer chat, one lady said today or tomorrow we will get a release.. this gets posted somewhere, and a ****storm of users will connect to you're support centre chat...

Again, if you just gave us a date for rls of the GENERIC (sorry didnt specify this in my previous post) this probably wouldn't even have happened.

EDIT: most people who whine about the update and stalk support centres are tech-loving people, and dont want the operator roms anyway with its bloatware.
[XPERIA X10 General] Bluewall:
Aha that's made my day. I'm a smoker too :)

Hope the update is for tomorrow !
[XPERIA X10 General] djkidy123:
Hmmm... http ://androidcommunity.com/android-2-1-update-for-xperia-x10-delayed-20101028/
[XPERIA X10 General] lfcjake:
Coming out tomorrow? Doubt it. This update is fast becoming the Duke Nukem Forever for our phones.
[XPERIA X10 General] tsip4:
not true. Check the source
[XPERIA X10 General] JuaNMaN:
Exactly...

When the update for the GENERIC FW comes out, this forum will be full of:

How I debrand my X10???
[XPERIA X10 General] Mac_33:
+1. Looking for the update schedule for the GENERIC X10a and X10i firmwares.
[XPERIA X10 General] Vilam:
So let's wait together for 2020...
[XPERIA X10 General] Reeonimus:
So us X10a users are gonna be out of luck until our carrier releases the branded firmware then?

Because our phones connection to the cell network won't work right? Wrong bands and such.
[XPERIA X10 General] debs626:
I think we understand that already, but you could at least announce when you are going to release the updates for unbranded phones ? because that is up to you ! and then tell customers to contact their providers or wait for news ?

The "sometime soon" "soon" and "very soon" is wearing very thin on us.
[XPERIA X10 General] VMaxxor:
lmao. It being Open Source doesnt mean they should rush out updates, nor unlock their bootloader. They have to release the source code and guess what, they do.

The loader is like a BIOS, mobo (SE) related and has "nothing" to do with the OS.

I guess the hardware isn't open source.

Kind of lame, but understandable.
[XPERIA X10 General] tready:
This is spot on will they listen will they fook
[XPERIA X10 General] I7redd:
Don't apologize for not being clear.

It's obvious to any SMART user that carriers have contracted (getting paid) to get the update before anyone else (ie. cash buyers, no contracts).

We are the "masses" or "nameless scum", who can wait at the back of the seemingly endless queue of profiteering carriers.
[XPERIA X10 General] ronniecross:
ohh bummer, another 10 years then???
[XPERIA X10 General] Bennachie:
Jeff are you there?

You have been asked very politely twice about in-call volume under 2.1 and have so far declined to comment.

This is a third, pleasant request, for information on this matter as a smart phone which does not function as a phone unless you have a portable quiet space is not a 'smart phone'; rather a very expensive door stop.

Can you comment on bluetooth compatibility and voice dial too as I should appreciate having a flagship phone that can do what my 2003 SE phones did. i.e. voice dial over bluetooth and phonebook transfer to my Sony Ericsson handsfree kit.

A reply would be gratefully received.
[XPERIA X10 General] citsym:
Because poeple are frustrated, tired, angry and insulted by SE's attitude. Since they can't reach SE's CEO they are venting it on the support guys.

While the Galaxy S guys are waiting for a FroYo update, we are dying for Eclair. And it's not as if Samsung has been manufacturing Android handsets for ages.

Your logic that you don't want to give a date, as you are afraid of being misquoted is ridiculously insulting to all journalists/tech bloggers to say the least. It also assumes that most SE customers are dumb. Stop trying to patronise your users, and begin treating their wishes with respect.
[XPERIA X10 General] ronniecross:
we can forget about that "news on the update coming very soon" then, very soon happened already.
[XPERIA X10 General] PGRX10:
Sorry but what is the story with Duke Nukem? What happened there?
[XPERIA X10 General] Lakata:
+1 super agreed with u !
[XPERIA X10 General] debs626:
Last check and nothing new to report for UK unbranded.

http://www.youtube.com/watch?v=e25-S7_cD4Q

I got bored waiting LOL
[XPERIA X10 General] Mac_33:
What is the deal?

Also, are some posts being deleted?
[XPERIA X10 General] stevegbee:


I would imagine Jeff has now gone home for the night and wont be taking his work home with him.
[XPERIA X10 General] akinaStarz:
Hello guys.

Is the update avaiable now?
[XPERIA X10 General] pngface:
Not if he's based in US/Canada ... its barely past 1 30 pm here
[XPERIA X10 General] Lakata:
r u serious ? :) ofc it isnt or u cant be bother to read atleast 2-3 pages ?
[XPERIA X10 General] noblackthunder:
yep he has left the xda forums atm and is not reading annything more here for today i think ... just wait for tomorow :)
[XPERIA X10 General] akinaStarz:
Im from Malaysia..

Argh !

How long i must wait for the update?
[XPERIA X10 General] Vilam:
I didn't feel so much hatred for a while, I'll insult SE on my facebook wall because I don't want to show my madness here :D

SE... poor stupid people :(
[XPERIA X10 General] I7redd:
Posted it yesterday..

http://duke.a-13.net/
[XPERIA X10 General] vplata:
A simple Wikipedia search should answer that question... Look for Duke Nukem Forever and Vaporware.

Hope it's not the case for the update, though.
[XPERIA X10 General] stevegbee:
Dont be silly we all know the world revolves around the uk owned Greenwich mean time.... therefore its teatime everywhere! Lol
[XPERIA X10 General] Jeff-SonyXperiaSupport:
Sorry folks, had some lunch. I'll edit this post with some responses in a bit.

It's up to Rogers to verify everything works fine on their end, and that they feel their users will be happy with the results.

It is up to us, but are not releasing information.

According to Rikard on the Product Blog, he feels the sound quality hasn't changed.
[XPERIA X10 General] JuaNMaN:
Some optimistics guys said that the update comes before the 3000 post...

My prediction is:

After 10,000 post MAYBE the update could be release...

And I being optimistic too...
[XPERIA X10 General] akinaStarz:
So many pages since i read this morning..

btw, its already 1.41 am now and i missing too many pages..

sorry for the stupid question.

:D
[XPERIA X10 General] tready:
Se all u gotta do is leak 1 rom on here we would all shut up and be.flashed by midnight you would be free of our nagging
[XPERIA X10 General] pablots1:
A new FW of the x10 mini have just been certificated at Prcb, maybe they was waiting for this

Enviado desde mi X10
[XPERIA X10 General] citsym:
http://en.wikipedia.org/wiki/Duke_nukem_forever
[XPERIA X10 General] stevegbee:
Jeff isnt of the Great British gentry? Oh dear I had such high hopes lol
[XPERIA X10 General] marice22:
just relax and eat your meal ;)

looking forward to your reply

please dont take anything personal about my comments (but i think you are proffesional enought to dont do that)
[XPERIA X10 General] remco.k:
The people from Se arend given us a date our somthing at all and when i think about it the sould cry realy hard for working for sutch a company... there`s somthing called results and we want it to
[XPERIA X10 General] hs.dreamer:
taking my hat off for you Jeff, for coming here ... pity that SE support and community managers on twitter had to endure such things, and pure spam last days, just because being the front line of customer support

GL to you, and wish you peacefull days after last country and operator get's it's update (asap ofc ;) )
[XPERIA X10 General] x10Mike:
Anyone else thinking the delay would be down to download traffic diversion by means of spreading the downloads across many sourced servers?

That's one possibility with the other being our Networks taking so long to approve the software.
[XPERIA X10 General] PartyVirginX10:
when i update will it purge my phone?

also do i have to remove root?

tnx
[XPERIA X10 General] -PiLoT-:
Can we please be polite to whoever we talk to.

Its not fair on them. and its not fair on us

you should be setting an example as a member of this community and you have made us look like a really unprofessional community

keep the trolling to a minimum and stop this behaviour

PiLoT
[XPERIA X10 General] Vilam:
Now I think my x10 is the worth buy with my psp go of all my life, yes, sony & sony ericsson, i regret everything...
[XPERIA X10 General] akinaStarz:
Agreed.

:D
[XPERIA X10 General] kafej666:
in Uk is now 18:49 so... We dont get anything for next 11h .... sux ;D
[XPERIA X10 General] I7redd:
Yeah, those rude ones made to staff.

It's thrown the post order out of wack. :confused:
[XPERIA X10 General] dreckis604:
on main sony ericsson page..

"

Slowny Ericssoon

says:

October 28, 2010 at 4:12 pm

We are pleased to let you know that the 2.1 update should be available from our update service and PC companion within two weeks.

Thanks for your patience."
[XPERIA X10 General] PGRX10:
Hats off to xda and it's mods. Ther were some posts an tag editing pranks that would have locked other threads, buttheir patience has prevailed
[XPERIA X10 General] I7redd:
^^^ WHAT HE SAID!!!1 ^^^

(getting seriously pissed that someones lunch is more important than thousands of very disgrunted and mistreated customers!!!)

ps. I'm a "Senior Member" now WOOT! ..so i know of what i speak. :P
[XPERIA X10 General] marice22:
lol @ ur contradicting sentence.. it doesn't make sense at all ;)
[XPERIA X10 General] Zer0_:
Yo, these SE chat guys are so useless. They do not answer anything...
[XPERIA X10 General] pablots1:
This is a troll...
[XPERIA X10 General] phoneguy 4567:
In many ways this has showed how incompetent & unprofessional they really are. They're not rewriting the OS from scratch so what's taking so long? Timescape & Mediascape are OK but certainly not worth the wait. I would hate to think the X10 hardware is the cause of the delay. Could it be the hardware is so cheap that no other manufacturers use certain components forcing SE make their own drivers? Something is definitely fishy.
[XPERIA X10 General] mbrad_26:
Can you pls provide a link for that!!!!!!!
[XPERIA X10 General] PGRX10:
Mmmmmmmmmm.
[XPERIA X10 General] Superbas:
Ok, after following over 200 pages in this topic, I finally registered myself.. Would SE have any idea how much it costs to all the companies where employees are spending days refreshing this topic? ;)
[XPERIA X10 General] noblackthunder:
they have answerd the most question with he have no getten anny info .. and they are helpfull for everyone else that isnt near the tech understanding like the most her ... like my mom who got her self an x10. ( dam need still to find the german SE support number for my old ladie XD haha or she never leavs me alone )
[XPERIA X10 General] Vilam:
I can't wait two week, impossible !!!!

I need HD recording for the 10 november... :(
[XPERIA X10 General] hrm5023:
This has been going on since Monday... tomorrow is the last day as most people see it..
[XPERIA X10 General] dreckis604:
yes i troll nonstop you moron i grabbed it right from SE support forum page.