yashsingh1/xdaforums huggingface dataset:
[Captivate General] garringm:
Should have dealt with wal-mart, I got my captivate from wal-mart and for whatever reason my usb port stated that it was connected all the time. I could not boot my phone without physically plugging in and waiting for the battery charge indicator to come on. If I tried to get into recovery mode it would automatically boot into download mode so this told me that there was an actual physical problem with my usb port somewhere somehow. Took it to wal-mart explained to them what was going on they replaced it on the spot no questions.
[Captivate General] qwertyaas:
That's odd. Happened to me too and att store exchanged it right away. Did you purchase it from att or a retailer? If from att, call cs, they will replace it. If you didn't buy from att, you are stuck with samsung...
[Captivate General] foxbat121:
You get 1-year warranty from AT&T, not Samsung. And the terms you mentioned are normal terms for warranty exchange. Typically, they mail you the replacement, a refurb, with mailing labels and instructions for you to mail back your old phone. Track the mail and make sure your phone arrived at AT&T facility and you're done. If the phone is lost in the mail or you failed to mail it back in time, you will be charged by that amount.

Nothing special. That's how warranty exchange works all the time. Many here has made exchanges couple times.
[Captivate General] jmore:
Yes. Purchased at AT&T retail store. Returned there with the problem. They would not replace it at the store. Their terms were that I had to agree to potential $459 charge with no recourse if they determined that it was not a warranty issue before they would issue an RMA. Spoke with CS on a telephone while in the store. The store employees had already checked the phone for damage and found none.
[Captivate General] jmore:
I've never been asked to agree to the replacement price of a new item before they even looked at the inoperable one. A reasonable bench charge, sure, but that they will just charge me for a new one if they so decide with no further notice. I don't think so. And I was returning the phone first, there was to be no cross shipment. Those terms are why I turned to Samsung as the manufacturer and based on their warranty which you can find here: http://www.samsung.com/us/support/s...d_mdl_cd=SGH-I897ZKAATT&prd_mdl_name=SGH-I897
[Captivate General] stewart2568:
a golden rule to buying from ATT just so you will know. Always buy the 4.50 a month insurance they add it to your bill and you hardley even notice the difference...that way if there is an updat to the phone and you try it and it bricks you phone you can get it replaced for about 50.00 through there insurance dept.
[Captivate General] jmore:
stewart2568, Thanks for the suggestion. I don't think I'll be buying any more phones from AT&T, though.
[Captivate General] climber1872000:
Actually the replacement fee with AT&T insurance on the Captivate is $ 125.00.
[Captivate General] foxbat121:
It pains me to say it but AT&T warranty department is much better than Samsung warranty department. You're just simply mis-understood the terms. A lot of ppl here on the board get their replacement just I described above.There is no cross shipping. They ship to you first, then you mail your back. Of course you have to agree to certain payment in case you never mailed yours back. And they always insist on inspect the phone for water damage before finally grant you warranty. That's just normal practice of buziness. You certainly have the option to ask the phone back instead of pay the $500 charge if they deny your warranty.

So far I didn't see any evidence that AT&T denied your warranty. You're just in a panic mode. Dealing with inpetent Samsung support doesn't help much. FYI, the phone you bought is AT&T branded which means AT&T take care of all the support and services. You can talk to Samsung all you want, you will just get run around like already have.
[Captivate General] Justinph5:
This is like how Samsung wanted to charge me for their product failure. It was just a month after I got my Captivate and one of the volume rocker buttons got stuck. I called Samsung to have it fixed, and they said it was "physical" damage. The guy said he could transfer me so I could find out how much it would cost, but that he needed to take my credit card first... WHY would customer service take your credit card number BEFORE they told you the cost??

Anyways, it caused me to open the phone up myself just to fix the button, instead of Samsung having my credit card number before I knew what I'd be paying them.
[Captivate General] jmore:
I asked for clarification on the terms, explained them back as I understood them, and the phone representative confirmed that I had to agree to the charge if they determined it was not a warranty issue. I specifically asked about the option of them just returning the phone instead of charging me for a new one and two different individuals, one on the phone and one in the service center, told me that they could not modify the terms in that way. Interestingly, I asked the phone rep for a copy of the terms in writing, as I was dumbfounded by her reading of them, and she refused to provide me a copy saying she did not have the capability to do so. (huh?!)

I have to disagree about panic mode. I am irritated, but have basically written off my loss at this point. You are right that AT&T did not deny the warranty, as I wouldn't agree to the terms up front to even get to that point. The phone is clearly branded by both AT&T and Samsung. Samsung didn't give me much run around, just went through their process and gave me the response "The factory warranty has been voided." Nice. Once I get the phone back, I will be doing a tear down to see if I can find any evidence of water damage or corrosion. I know that the indicators showed none before the phone was shipped to Samsung and from my discussion with them apparently still didn't when they had it.

I really only posted here so that others could be made aware. If these sorts of problems are common, perhaps something can be done. I've asked both AT&T and Samsung reps for further recourse and have been offered none. So in my case, I'm at a dead end. I'm moving on, checking on my ETF and considering my options regarding a new phone or a new carrier.
[Captivate General] keeng james:
Im really sorry to hear you were treated so unfairly. Im an AT&T rep for Radioshack, and I know a few tricks for anyone who has this problem or any other unjust hardware exchange problems.

First, like that other guy posted, shop at Sams Wal Mart or Radioshack for cheaper prices, no mail ins and painless exchange policies.

Second, if you still can't get an exchange, call customer service and chose option 4. (Cancel service) This ofcourse is a bluff. Tell them that they can help you or your family is going yo Verizon. This is how I got them to exchange my Tilt I bricked for 80$ instead of 450$.

Third, If you go to the right Radioshack, they will ship it, straight to Samsung free of charge. Most stores don't know how but all have the ability. Just tell them to ship under NARDA.
[Captivate General] mst252:
Assuming that the phones hardware is is working condition you should first try to put the phone in download mode. To do this first hold down BOTH volume keys simtulaniously and plug in the usb coard to the charging jack on the phone while it is attached to a computer. If you see a yellow man holding a shovel with yellow writing saying download you can recover this device. If you get this far post here and we can show you how to reinstall the ROM.

Best of luck
[Captivate General] jmore:
Samsung was right... AT&T warranty terms still ridiculous

Samsung was right and has my sincere apology. I got the phone back from Samsung service and disassembled it. It looks like liquid got into the USB port. It appears to have been a very small amount, perhaps a single drop. There is some corrosion internally on the connector between the back of the port and the PCB. That is the only damage I see, but it would have been enough to short the connection. There was no indication of water elsewhere in the phone.

I am still dumbfounded by AT&T's warranty policy. I have spoken with two more individuals at AT&T about the policy and they stand firm. You must agree to a full charge replacement of the device before they will even determine if it is under warranty or not. If they determine it's under warranty, all is well. If not, you pay for a new device, whether you want one or not. :-(

Anyway, sorry Samsung. A few more details about what you found would have been nice, but you're still OK with me. I have nothing nice to say to you, AT&T.

Oh, and keep that little door over the port closed when you can... it could save your phone.
[Captivate General] rajendra82:
Still sounds fishy to me. You had a working phone before the update, so why is the cause of the failure water damage. Was your daughter doing the update outside in the rain?
[Captivate General] djdino:
I deal with AT&T all day, on a day to day basis. They are pain as many of you already know. You might want to try this, if you have a Facebook account, become a fan of their page and then post up your experience/situation for everyone to see. It might just put some heat on them. Hopefully, a competent Rep could help with a resolution. Just a suggestion.
[Captivate General] matthewpapa:
I actually prefer AT&Ts warranty as opposed to using a manufacturer. At least they send you the replacement phone first so you are not out a phone for at least a week.

I remember sending my Xperia X1 into SE, it took 3 weeks and when I finally heard back from them they they informed me my phone had liquid damage. Similar story: they sent pictures of the corrosion back with my old phone and there was a tiny spec of rust.
[Captivate General] shinji257:
As odd as it sounds the voltage level could of fluctuated up high enough to cause the short and fry the port among other things.
[Captivate General] kevnuke:
I had the same problem as another poster, with the toilet incident.. except the water wasn't so clean *cough*

Anyway, I have the same recommendation.

KEEP YOUR CHARGING PORT SHUT WHEN NOT IN USE!

I'm positive it would have saved my phone from water damage for the tenth of a second it took me to ninja snatch it from submersion. Same situation; none of the litmus papers (water damage indicators) were red.

The only additional advise i can give is to buy the third-party insurance that AT&T offers at some locations at the time of purchase (or know someone that will sign you up for it afterwards). It covers water damage it's $5.99/month and the deductible is $75 for smartphones.

Oh and don't bother with the Mobile Locate service AT&T offers..Theft Aware does that and way more, AND it's like $6 ONCE!

EDIT: yea i thought about that too. It seems kinda strange that it only went berserk during the update. Maybe a wire in the phone only gets used when doing something like an update and when it had voltage applied to it..it fried
[Captivate General] Hunt3r.j2:
Mobile Tech Videos or another person who can do a JTAG will do it for around 30-50 USD. So if both AT&T and Samsung denied your warranty request, there is a way to get it unbricked.

I dunno about the USB connector though, that sounds a bit like you're SOL unless someone with surgeon's hands can replace it.
[Networking] spiritflare:
G'day

I am wondering if the IPSEC implementation is crippled somehow in 2.1? I was trying to connect to a known (working) IPSEC peer with an Iphone 4 as my control; and trying from Galaxy-S - I put wireshark on the line and notice the Galaxy-S is failing in IKE key negotiation phase. Iphone succeeds.

Has anyone had an success with geting IPSEC VPN going, can confirm issues or knows if there will be a "fix" in 2.2 ?

cheers

-k
[Networking] RobIncAMDSPhD:
Have set up IPSec/L2TP no problems Android 2.1

Good morning,

I've managed to set up both PPTP to my Windows 7 home network as well as IPSec L2TP (PSK) and they both work without problems; it may be a peculiarity of the implementation that is causing hiccoughs--the web has various documentation of the quirks of Cisco and Microsoft VPN implementations and workarounds; here's one such page regarding modifications to IPSec-L2TP (openswan) for connecting Windows VPN clients to Ubuntu server running VPN:

[QR CODE REMOVED CUZ APPARENTLY IM A NOOB]

*** Ok, well, it seems since I just registered on the board, it won't let me post either an URL to the QR Code for the URL, or the URL itself, so we'll have to do this the hard way until my account is verified:

Go to http-colon-slash/robincheung.info/mbalog/ubuntu-IPSec-L2TP and it will redirect the the wholly-too-long URL to the notebook

***

If it's failing during key negotiation, perhaps you've specified MD5 on one VPN client and SHA1 on the other (or AES on one and 3DES on the other type deal?), or if you're using certificates rather than PSK, perhaps there's an issue with the certificates in the Android unit but not your iPhone?

RobIncAMDSPhD @Milestone XT720 (windmobile.ca)
[General Questions and Answers] spiritflare:
G'day

I am wondering if the IPSEC implementation is crippled somehow in 2.1? I was trying to connect to a known (working) IPSEC peer with an Iphone 4 as my control; and trying from Galaxy-S - I put wireshark on the line and notice the Galaxy-S is failing in IKE key negotiation phase.

Has anyone had an success with geting IPSEC VPN going, can confirm issues or knows if there will be a "fix" in 2.2 ?

cheers

-k
[General Questions and Answers] shawn_pike:
Can someone please tell me how to erase Skype Mobile chat history!!
[HD2 General] snekoza:
Hi, today my HD2 started to behave oddly - when receiving a call the screen wakes up as normal but no sound nor vibration (as preset) comes with it. The same goes for any other alert - SMS, e-mail...When I try to change the tones of any alert the common preview while selecting doesn't cannot be heard. Even worse, when I tried to play any music from my library with Windows Media Player it started to skip quickly from song to song without playing a note, stopped at the end of the playlist. When I tried TCPMP it work without any problem - music and video.

Any suggestion before I will be forced to proceed to the next logical step - Hard Reset? BTW I am on stock ROM 1.66.479.2 (76641)WWE, I didn't install anything new recently nor have beeb experimenting with any SW.

Thank you in advance.
[HD2 General] samsamuel:
ive had issues with sounds when setting the system temp locations to a location that doest exist (experimenting with a ramdisk, but i suspect the pricipal would be teh same). maybe some kind of system temp location corruption?

hunt down all you can find on clearing temp locations. start uninstalling apps one by one,

(personally id backup and go for a straight hard reset for the hour it takes to be fully fundtional again vs the hours spent fault finding.)
[HD2 General] PeterGuru:
I think I have your fix ...

I just came across this thread and thought I'd answer immmediately because I, too, have sufferred from this issue in the past. It took me a while to figure out why, but I did. Give me about 5 minutes to collect my information, and then I'll respond again...

Peter
[HD2 General] PeterGuru:
Here it is ...

I have a document that I've prepared in Microsoft Word to store all the handy registry tweaks and solutions to previous problems. Here's the entry for what I believe is your problem:

Sounds or Ringing or Vibration Don’t Work

There MUST be a directory called Volatile here:

Mobile Device\Application Data\Volatile

YOU MUST SOFT RESET AFTER CREATING THIS DIRECTORY

The "Volatile" directory can be empty as long as it's there within the main device Application directory.

Peter
[HD2 General] snekoza:
Thank you very much, will share the result :-)
[HD2 General] 2235137:
I face to same problem using HD2, thank you. your point is help me to fixed.
[HD2 General] Z-fighter:
Whoa, you just saved me from a hard reset thanks alot Peter.
[HD2 General] alokins:
PETER HTC you are great! Thanx man!
[HD2 General] director69:
Thanks I fixed it too
[Vibrant General] rubberwheels:
This is a load of bullcrap! I ran the update on my phone. it says it'll take approx 10 min. Then when it hits 100% it says "Update Failed" "Rebooting phone" The worse part is that the phone hangs on the dam Vibrant screen. Guess I need to do a naniod restore. I forgot to make a backup since i thought that these dam updates wouldn't do this to my phone.

So now I'm stuck on the dam logo screen, with my latest nanoid backup 10 days ago. that's a lot of stuff I'm going to lose on my phone. Is there a way to at least get past this screen without me losing all my information? Thanks! Any way possible!
[Galaxy S I9000 Q&A, Help & Troubleshooting] lorinthe:
My Samsung Galaxy S can not connect to 3G:(

GPRS or WIFI is ok. Of course, APN is ok. Just when I switch Network Mode from GSM only to AUTO GSM/WCDMA or WCDMA only, my SGS looses connection completely, only WIFI active. Can not even use the phone to call or be called.

After several new Odin Rom flashes, send it back to Provider to get it repaired. Got it back with statement they replaced "IC Power Amp". Yes: It worked for 3 days...and now again no UMTS / 3G, phone only works when I put Network mode on 2G only...:mad:

Shipping it back takes another 3 weeks... I've been asking now for new phone... no luck yet... And wondering: does anybody here have an idea?
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
this is new to me

but it's a very interesting case indeed
[Galaxy S I9000 Q&A, Help & Troubleshooting] lorinthe:
Yeah, thanks for the reply though. I was afraid I have a special case on hand. Will keep posted if there is any progress.

I found the offending chip on Phonewreck, ( phonewreck.com; samsung-galaxy-s-teardown )

I can not believe the same chip fails twice. This must have some other cause..but what ????

Anybody heard of this chip (or problem) before? Am I really the only one out there?
[Galaxy S I9000 Q&A, Help & Troubleshooting] lorinthe:
Was fiddling around more. I got when I tried to apply update.zip, after pressing volup&home&power , a red error message:

multicsc : can not access to /system/csc/XEN/system/

Can this have anything to do with the problem ??
[Galaxy S I9000 Q&A, Help & Troubleshooting] lorinthe:
Still no...?

Oh, is it that nobody has an answer... or nobody reading this? I am still looking for a solution...

Will try to Reset phone to factory with the 3-key combo and ten reinstall the official Frodo. Maybe... you never know. It remains weird. Somehow I refuse to believe it really is a hardware issue... twice the same while about nobody else seems to have this???? Hmmm...
[Galaxy S I9000 Q&A, Help & Troubleshooting] lorinthe:
Nope, Frodo runs fine... except for the 3G issue. Still when I put it on anything else than GSM only, it will loose all connections... :(
[Android Software/Hacking General [Developers Only]] Saarn FM:
Is it possible to get RDS on Vodafon 845, looks like "Power Radio" app from Windows Mobile?
[HD2 Windows Mobile 6.5 ROM Development] hd945157206:
thx i will try
[HD2 Windows Mobile 6.5 ROM Development] lonewolf1972:
This is better than the one one football gave us? Boy these come out so fast....
[HD2 Windows Mobile 6.5 ROM Development] HD2Owner:
i will post a package list in the first post.

new radio rom inside (don't know about the spl yet).
[HD2 Windows Mobile 6.5 ROM Development] govtcheez:
Is this the official release? I'm beginning to think that there's a problem with the rom, which is delaying the official release.
[HD2 Windows Mobile 6.5 ROM Development] kirkdis:
where are the changes? i got much trouble with the last leaked rom...

please explain...

thanks in advance...
[HD2 Windows Mobile 6.5 ROM Development] kurt-willems:
Attention this is a TMOUS version!!
[HD2 Windows Mobile 6.5 ROM Development] kirkdis:
should be no problem with hspl...???

i am confused now...
[HD2 Windows Mobile 6.5 ROM Development] myowin:
Tmous only!

just read about this on pocketnow.com and I am so excited about this update... :D

again this is only for Tmobile USA only and there is a same update came out a few days ago for euro HD2... thank you HD2Owner for picking it up quickly and sharing... I am a bigfan of HD2O rom.. :)
[HD2 Windows Mobile 6.5 ROM Development] HD2Owner:
i am a little worried if they also use spl3.03 in this rom (nk.exe would be hspl incompatible).

still downloading...
[HD2 Windows Mobile 6.5 ROM Development] kurt-willems:
No sir don't use TMOUS USA Rom on your device, I guess you have a German Rom.

You need to wait to the 3.14.407.2 Rom

x.XXX.531.x are USA Rom (1024Mb ROM)
[HD2 Windows Mobile 6.5 ROM Development] HD2Owner:
or use my custom 3.14.407.0 until the german version is out.... hehe:D
[HD2 Windows Mobile 6.5 ROM Development] kirkdis:
ahh ok thx guys.

i think i had the custom version on my hd2 eu... actual the hd2 is working with the latest leaked htc stock rom.

thanks for pointing in the right direction...

cya have fun with flashing!
[HD2 Windows Mobile 6.5 ROM Development] kurt-willems:
Yhe :D:D (also) Better solution :D:D:D

I didn't have think about custom Rom the latest day, Everyone is trying to install the official HTC Rom update; but unfortunately lot of peoples have problems by not following and reading the instructions:(

I don't get way they will stock rom!? Custom rom's are more flexibly'r :D:D
[HD2 Windows Mobile 6.5 ROM Development] commando0:
waiting for hi speed links .............
[HD2 Windows Mobile 6.5 ROM Development] ajong:
INFO

OS version : 5.2.21913 (21913.5.0.94)

Manila : 2.5.20181424.0

ROM : 3.14.531.1 (04666) WWE

ROM Date : 09/29/10

Radio : 2.15.50.14

Protocol : 15.42.50.11U

Storage size : 686.49 MB

LEOIMG said SPL-2.10.0000 <---------- CONFIRMED.
[HD2 Windows Mobile 6.5 ROM Development] HD2Owner:
download finished? info about spl? can you upload it for us??

i'm still downloading....
[HD2 Windows Mobile 6.5 ROM Development] ajong:
Ok...

Uploading to Rapidshare...Just a Moment..!
[HD2 Windows Mobile 6.5 ROM Development] HD2Owner:
please use multiupload.com (what's your upload speed??)

(c)rapidshare is included. thanks

thanks for the info. can you please post a package list too?
[HD2 Windows Mobile 6.5 ROM Development] ajong:
try to upload Ho*file & Megaupload...

sorry, i have limited 3G/HSDPA in my country.
[HD2 Windows Mobile 6.5 ROM Development] commando0:
can i start download or have to wait till ur upload is complete
[HD2 Windows Mobile 6.5 ROM Development] lonewolf1972:
Hi, is this safe for T-Mobile usa what's the difference between this one and football version?