yashsingh1/xdaforums huggingface dataset:
[HD2 General] Confused Stu:
My experience with HTC customer services

In the case of my HD2 (same symptoms):

Went back to Standard ROM/Radio/Bootloader Friday 17/09/10

Confirmed problem still existed on standard software 17/09/10

Called HTC customer services 18/09/10

Collection booked for Monday 20/09/10

Confirmation email received that phone had been received 21/09/10

Status changed from "Received your phone" to "Repairing your phone" 03/10/10

Status changed to "Awaiting despatch" (or something similar) 03/10/10

Received email confirmation phone was being shipped back to me 04/10/10

Received phone back with new IMEI (presume new motherboard) 05/10/10

All in all, I was without the phone for 2 weeks but I have no complaints about the service at all. A message telling me what they'd done to fix the problem would've been nice, but it's fixed and working perfectly so I'll forgive them for that.

After a week without my HD2, my spare phone was really annoying me due to it's lack of capability (HTC StrTrk) so I bought an Orange San Francisco, used it until my HD2 came back then sold it to someone I work with for what I paid for it. :)
[HD2 General] maseo:
Yeah, the fun thing is, is that the service center is almost figuratively around the corner, still they said it could take up to 2 weeks though.

I'm gonna get a Nokia 5800 as a lend-phone from a friend of mine.

I was looking into getting the Desire HD possibly this friday, but that's just too much as next to having the HD2, haha!
[HD2 General] avathar behemoth:
maseo im not trying to hijack anything!

maybe your sister if she looks nice.. so pls dont use that tone!

seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.

i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.

i want to get a new battery! so ill try to get that.

(also you reply a lot... do you want your posts to go up or something? :P)
[HD2 General] maseo:
Don't want to keep bumping it without no-reason, im just replying that's all ;-)

If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.

A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.

Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
[HD2 General] relic:
ya I have the same thing still underway.
[HD2 General] maseo:
My god.. almost a week further, it's still enroute?! :eek:

how's it going on your end relic?

26/10: Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
[HD2 General] maseo:
Well there we go.

3-11 - Received a package back with my repaired phone! Results: Boardswap, phone shutdown while diagnosing at the repair center. They even replaced my camera lens!

Toobad i left my simcard and sdcard at home..
[HD2 General] N8ter:
Mine does the same thing. I was supposed to send it in but I think I'm just going to throw it in the trash. I upgraded to a Vibrant a few months anyways /shrug/

The only thing I use it for is as a pre-Zune Zune to hold and play Zune Pass music whem I'm not at the computer, since Windows Mobile 6.5.x supports Microsoft's DRM and can Sync the music/licenses through ActiveSync/WMDC. At least until it heats up to where you can almost fry an egg on it and becomes unusable.

When I used it while waiting for my replacement Vibrant this phone was literally unusable for anything other than surfing the web on WiFi. Using the 3G Radio would cause it to heat up and reboot/freeze so consistently that once I left the house I was literally without a phone. Also, this issue is rather widespread - LOTS of people have had this issue with the HD2, and it's probably why they just throw a new board in it and ship it back.

But I'm probably going ot just pick up a Zune HD and call it a day, or get rid of the Vibrant for $100 or so and sell the HD2 for around that and get a WP7 device.
[HD2 General] cottonpickers:
I have had this issue. I sent it back, it got the replaced motherboard but the fault didn't go away :-( back in again for repair.
[HD2 General] maseo:
I've got a swapped board as well, im gonna check out at home if it fixed the whole lot..

*fingers crossed*:rolleyes:
[HD2 General] maseo:
So far so good.

Haven't noticed any issues yet, the only thing that is bothering though is that my volume button seems to be broken. The 'Up' button seems to be malfunctioning. toobad.
[HD2 General] drqaisar309:
Same Problem

I also had the same problem with my HTC HD2. I figured out that the automatic weather update had to do something with the random rebooting. I changed the automatic update time to 24 hours and since then as far as i noticed the phone did not restart. Maybe it has to do something when the internet services though the network provider are activated?
[HD2 General] nrfitchett4:
I had the same problem of phone freezing up due to overheating. Fried it with a euro radio (.51) and told t-mobile it wouldn't turn on anymore. They shipped another one to me and so far almost 4 weeks in and the phone has not froze once!!!

Pretty sure the motherboard was shot because I had to be really careful about it overheating, turned down the backlight, tried not to charge it while using it, if it did freeze, I would have to let it sit for about 10minutes before it would boot back up.

It sux that it has become such a widespread problem, but I guess that is why I carry insurance, much easier just to have a new one shipped then to send it to htc and wait, had a new phone the next day.
[HD2 Android Q&A, Help & Troubleshooting and Genera] jesseosejo:
which swype version will work with HD2 Android 2.2 Froyo? all the ones i've found don't work properly. I'm using the Android build for the desire.
[HD2 Android Q&A, Help & Troubleshooting and Genera] Dblfstr:
Swype:

First rule about swype is, you do not talk about swype.

etc. etc.

That being said, the EVO works, but since it was a beta version released for testing that has now expired, it does not work. You may want to google such queries and not ask them here. Google is your friend. You must have googled at least once to find this place... A little bird told me that some users have a working swype they got from the internets... (but I didn't say that)

Close plz
[HD2 Android Q&A, Help & Troubleshooting and Genera] FriedSushi87:
I am to experiencing issues with swype. I've got an apk from months ago that I've been using from build to build, but the recent build (BANGSTERS) I cannot install.

Frustrating!
[HD2 Android Q&A, Help & Troubleshooting and Genera] raysacr:
I have 2.4.44 and it works perfectly.
[HD2 Android Q&A, Help & Troubleshooting and Genera] whizzkid_cool:
Swype 2.4.44 is the beta hacked version of the new and improved keyboard. It will allow you to install and use Swype without receiving those pesky "expired" messages.

PM me for the link if you want. :)
[HD2 Android Q&A, Help & Troubleshooting and Genera] fx.dcny:
Swype Beta available for free

Swype Beta is available for free on their website when you sign up as a beta tester. I installed the beta onto prj Clean Desire 0.2 NAND and it works like a charm.
[Galaxy S I9000 Q&A, Help & Troubleshooting] pele78:
Is there a APP that allows you to switch off the phone instead of using the hard button on the side ?

Example: A widget - when pressed switches off the phone.

Something similar to Quick Reboot but a power/shut down app.

Thanks in advanced.
[Galaxy S I9000 Q&A, Help & Troubleshooting] pele78:
Anyone ?

yay or nay ?
[Galaxy S I9000 Q&A, Help & Troubleshooting] fredapied:
i have found yhis app:

Reboot Control Widget
[Galaxy S I9000 Q&A, Help & Troubleshooting] pele78:
Tried it but coming out with errors...
[Galaxy S I9000 Q&A, Help & Troubleshooting] brn85:
I believe Switch Pro has that feature. But you need root for that.
[Galaxy S I9000 Q&A, Help & Troubleshooting] pele78:
No option for shutdown.
[Galaxy S I9000 Q&A, Help & Troubleshooting] lgkahn:
try quick boot works for me has options for

reboot, recover or bootloader.. but not shutdown
[Galaxy S I9000 Q&A, Help & Troubleshooting] baste07:
there are a lot of apps that do reboot, Toolbox, toolbox to name a few that i actually have, but that's a good question for the shutdown.
[Galaxy S I9000 Q&A, Help & Troubleshooting] pele78:
Hmmmm, I searched high and low and found one hopefully, over at android forums. Gotta register first then i'll have a look later.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Essayli:
Could someone tell me why my SGS stoped receiving Emails from all my Email accounts (Yahoo and Hotmail,Shaw...) ?

I also tried to manualy refresh the data, but nothing happens!!
[Off-topic] Luka92:
Its a site for my fathers and my firm... Nothing fancy, just informative... Today I added it to Google Maps, hope it will show tomorrow! And thats it... Tell me what u think and ur suggestions on what to add...

Oh, for the first page I am gonna get more text...

http://www.lan.rs/
[Off-topic] nebenezer:
Sparse but looks like a good start. I like the color scheme.

Three suggestions:

The picture of the computers on the lower left, the OCD in me wonders why they aren't lined up straight.

The links along the very top of the page and the Google search box below the language selection buttons don't convert to english along with the rest of the page. I can guess what they mean but if you're trying to service english speaking customers those should translate also.

The links below the Google search box (twitter, facebook, etc) are cut in half, try making those buttons fully visible.
[Off-topic] Luka92:
@nebenezer:

1. Don't know why they arent aligned... xD

2. I'll correct that...

3. They do come up when you hover ur cursor over them, not all the way, but you can see what they are...
[Off-topic] MacaronyMax:
Very nice color scheme :D
[Off-topic] captainstu72:
My only input would be the monitors being aligned as nebenezer has already said. Other then that, nice and simple.
[Off-topic] Luka92:
@MacaronyMax: Thx :)
[Off-topic] Luka92:
English buttons added! :)
[Off-topic] Luka92:
Any thoughts on what picture I should put instead of those monitors?
[Off-topic] Luka92:
I did a little redesigning... Darkened it up a bit, added more text to first page and reference page, added a patterned background, added a all rights reserved bar... hope you like it :)
[Off-topic] Shreyas Jani:
Nice site...Well like your idea of that mouse hover over the half-hidden FB,Twitter etc buttons..!!!

Nice!:)
[Off-topic] Luka92:
Thank you... ;)
[Off-topic] twitch351:
I like what you are trying to do, but the tabs where it shows twitter, gmail, facebook, etc, are hidden under the photo of the ethernet ports, at least that's the case for me. Seems very minimal and if it was me I would add some photos of the owner, or people doing the job; just to make it a tad more personal. :D

Edit: I see that the hidden tabs was a design option you chose, and that is nice but I honestly didn't even notice thm at first. Just some constructive criticism: move them up just a little bit more ;)
[Captivate Q&A, Help & Troubleshooting] kiltedthrower:
Long story short...had issues with shutting down and finally decided to call and get a replacement after it's getting worse by the day.

The tech advised me to do a factory wipe and reset. After doing this, I just have a black screen. I have the notification bar showing at the top. I can pull the notification bar down and see the settings there. I can toggle the volume and it'll show the volume going up and down. When I have the lock screen come up, it has the scarecrow lock screen that showed up when I put Cognition 2.2 on there.

When I long push on the home button, task manager comes up.

So now I have no idea what to do. They're sending me a replacement and I'm afraid it's going to show up as Cognition 2.2 when they get my phone and I'm going to have a $450 bill from AT&T show up.
[Captivate Q&A, Help & Troubleshooting] kiltedthrower:
Thanks! It was driving me nuts. I can receive phone calls and can make them by going to the task manager. I can receive texts and send a text back by going to the task manager. But not much else. Need to make sure it's showing stock 2.1 when I send this in.
[Captivate Q&A, Help & Troubleshooting] newter55:
Which version if cognition are you running? It sounds like you have somehow lost your launcher.

Can you get to recovery mode?

Posted from the middle of nowhere using my handy little gadget
[Captivate Q&A, Help & Troubleshooting] kiltedthrower:
Cognition 2.7 beta

No. I can't get into recovery mode.

Here's what I can do:

When someone calls, it will show as normal and I can answer.

When someone texts, I can see the text and respond. I can even search through my messages.

I can use the pulldown notification screen on the homepage.

However, I have blank screens and bottom functions buttons do not work at all on the homescreen except the long press home button to get to task manager.

I'm hoping the Odin will fix it.
[Captivate Q&A, Help & Troubleshooting] newter55:
Odin will fix it....your launcher is gone. I asked about the cog version because 2e recovery is available with last couple and you could flash that way. I am sure there is a way to push a new launcher apk using adb but someone more experienced with adb would have to explain.

Posted from the middle of nowhere using my handy little gadget
[Hero, G2 Touch Q&A, Help & Troubleshooting] BoogWeed:
I've always used which ever Kernel come shipped with the ROM, until FroydVillain 1.5.0 gave the option to download the kernel separately.

I have since learnt that you can pretty much choose any kernel with any ROM as long at its compatible.

What are the rules for this?

How do you know which kernel you can use with which ROM?
[Android Software/Hacking General [Developers Only]] crobs808:
The touch screen on my phone does not work anymore. This is an HTC Vogue (XV6900 - Verizon version), and it will not accept anymore touch input. All the buttons work fine and the screen still displays everything perfectly, I just cannot touch to advance. I flashed to a new ROM thinking maybe it just lost its brains, and needed a reset, but now I cannot get past the screen you have to touch to begin, where it says "Touch the Android to Begin".

Is there any way to bypass this? I tried putting a Windows Mobile ROM back on, but it has the same kind of initial setup...you cannot do anything until you touch the screen. Is there a way to get around the Android touch to begin screen? (or Windows if you happen to know...I just need my phone back!)

Thanks
[Android Software/Hacking General [Developers Only]] crobs808:
*bump* anyone?
[Android Software/Hacking General [Developers Only]] linksprocket:
Try clicking top left top right botton left bottom right think this bypass

check search google id
[Android Software/Hacking General [Developers Only]] jfit400:
that works on the motorola droid
[Android Software/Hacking General [Developers Only]] crobs808:
As states, the TOUCH SCREEN is broken, so I do not need instructions on where to touch the screen - please reread the original post.
[Android Software/Hacking General [Developers Only]] fezlopez:
Isnt there an equalizer out there for android?

And no, im not talking about the ones that are integrated in a music player.

Trance/Techno junkies!!!!! What is music without an equalizer? Exactly!!! Not much!!
[Android Software/Hacking General [Developers Only]] ATeam-MrT:
CM6 introduced an app called DSPManager where you can tweak settings for headset, speaker and also bluetooth audio. There is a graphical EQ as well as some other effects like virtual rooms etc.

As far as I have tried its working with Froyo only.
[Captivate General] dngen:
Hey guys, I'm new here. I've had my phone for nearly a month now and have constantly read the forums but never posted. I tried finding a thread like this, but I couldn't. Sorry if this is repeated.

This is the second captivate I've had. The first one completely bricked after doing an OTA update. Anyways, after getting a replacement model, I've noticed that the new phone has horrible battery life. Sent about 15 text messages and my battery died 10%. With my old one, I was so amazed at how well the battery lasted.

Is it a well known thing that battery life varies between captivates?

EDIT:

Here's some background on my two captivates (if for some reason it can aid in figuring out why my second captivate's battery life sucks):

With my first captivate, I did an OTA update for JH7 and had amazing battery life. This was when I had "new phone syndrome" and played with every app I could find throughout the day and was always amazed at how the battery wasn't dying quickly (so I'm sure it wasn't my imagination that the battery life was better). I spend nights where I purposely tried draining my battery after coming home from work so I could do a full charge.

Then I installed Cognition, but liked the stock version so I switched back using Odin. After restoring it to JF6, I did another OTA update for JH7. The update froze and then bricked the phone.

Once I had my phone replaced, I used Kies to update to JH7 instead. And for some reason, this phone's battery life is substantially different than my original one
[Captivate General] cppc:
I just notice that Launcher Pro drain the battery faster than TouchWiz.
[Captivate General] pezx44:
Check your cell standby. I find that sometimes my standby time shows twice as long as my phone has actually been unplugged. During these times, my battery life is much worse. Not really sure what causes it as it does not always happen... I have not noticed a relationship to Launcher Pro. When the standby weirdness is not an issue I get great battery life with Launcher Pro. I have not used touchwiz in a long time, but I find it hard to imagine that I would be getting better than 18 or so hours with it.
[Captivate General] dngen:
Standby shows the same time as the time that its been unplugged. I started off this morning with 98%. Sending 20 texts plus 2 levels of angry birds dropped it to 81%.

My original captivate had ridiculously good battery life compared to this one. I used it consistently and by the end of the day, still had at least 50%. I doubt its the battery because when they replaced my phone, they put the same battery I had into the new one.

Have you guys experienced any differences between the battery life of two different captivates?
[Captivate General] TheYar:
Battery drain thread:

http://xdaforums.com/showthread.php?p=8576662

Please add any info you may have discovered about varying battery life, or anything else related.
[Captivate General] dngen:
Thanks, I've read that before when I was lurking the forums. I instantly thought it was my imagination but that's not the case.

Also tried the battery draining. Used it until the phone shut off. Charged it to 100%, shut it off, charged it at 100% again. Turned it on, shut it off and charged it...no change.

Att is sending a new battery so I'll see if its the battery that's causing this poor battery life.

So far though, I really doubt its the battery and something in the system. I got so annoyed with the battery life that I did a factory reset in-case there was some app that was draining it, but that didn't help either.
[Captivate General] roadrash7:
Just a tip. I was using latitude and wasnt getting the normal battery life i usually was when i wasnt using it.

I didnt know it was effecting it though cause you dont see it in task manager but you will in applications/running services. Anyways i signed out of latitude and battery life is back to normal.

It wont be remarkably better but it was noticeable to me. Just a tip.
[Epic 4G General] idkwhothatis123:
I am attempting to make a theme to put on here however there are two things I am stumped on. I want to edit the lock screen as to where the padlock image and background is changed. I also would like to change the notification bar. Any words of wisdom would be awesome. Thanks guys!
[Trophy General] appelflap:
I saw that there are forums added for some WP7 devices. I was wondering why there's no forum created for the HTC Trophy 7. (I get one this thursday and I really need some roms etc :) .. no, the official reason for asking is, I believe the Trophy 7 is one of the only devices HTC is going to launch in Europe, so I think a forum would be very appreciated.
[Trophy General] mtem1985:
I was about to ask about this.

I get mine Trophy 7 deliverd tomorrow, but it's vodafone branded.

It should work with my KPN sim, at least thats what the shop said, but I want to get rid of the vodafone branding in the software.

There also wont be any logo's on the phone itself, just the software.

I'm sure i can flash an official HTC rom on it.... but i'll need some help.

I do have some experience with flashing. been flashing my Touch Pro since the first month i got it (been 2 years already :P)

so please make an Trophy 7 related section for us guys from Holland :p
[Trophy General] whistlerxp1:
HTC 7 Trophy

Hello all togeteher,

I was going to ask exactly the same question. I think there are already a few people who would like to see a Forum which can be used for discussions etc. about the HTC 7 Trophy.
[Trophy General] teihoata:
I too would also like to see this trophy section created. This and the HD7 (I believe) are the only wp7 devices available from htc that are unlocked so these should get the most attention imho.
[Trophy General] svetius:
Trophy forum coming soon! Today we added a couple more WP7 forums.
[Trophy General] mtem1985:
today i was the proud receiver of a HTC Trophy :D

Been playin with it for a couple of hours now, but it incredibly smooth.

:D

I'm happy with it :D
[Trophy General] bazile:
Did you receive the Vodafone's branding device? Is there any logo on the device? How about the software? Is it about a vodafone theme that you can change or something permanent?

thanks in advance for the answer
[Trophy General] levi3man:
your making me super excited!!!! i get mine on monday!!! monday morning, few hours from now. feel like a little kid before Christmas, havent had this feeling for a long time.

hopefully htc and MS fixed this whole xbox xtras app that crashes on htc phone tommorrow. wanna shake my phone and make my avatar fall down....ooooh its raining hailstones!!
[Trophy General] mtem1985:
sorry for the late reply..

it's indeed the vodafone branded one.

The guy from the shop called me about it. and i asked the guy if there was any branding on the phone itself and he confirmed that there is no branding on the phone.

So when i received it, i was quite anxious about it, but there is only a bootscreen with the vodafone logo, a tile with vodafone (wich i deleted right away) a vodafone app (also deleted) and the manual setup of my APN settings (just had to fill in portalmmm.nl for my Hi account :p) and thats it.

Ow and the tiles where red, but adjustable to your prefered setting (mine is blue right now)

@levi3man: xbox live and avatar are working fine, but i replaces my regular live account with an WP7 exclusive one because my contacts from my regular acount is a mess, and there are some people in there my girlfriend wouldn't be to happy about :p.

So i made an new account with no avatar at the moment.
[Trophy General] milka:
g'day there.

just wondering if you can tell me if you can swap out the microsd card in the Trophy? this has been rumoured on a few sites.

cheers,

milka
[Trophy General] teihoata:
I got mine from vodafone NZ and it has absolutely no branding at all, not even the common vodafone start up screen. Perhaps they didn't have enough time to flash it given NZ was the first place in the world to release a wp7 device?