yashsingh1/xdaforums huggingface dataset:
[Desire HD General] smadger:
Monday - Milton Keynes - T-Mobile

Offered a 24 month contract, free handset, £30/month, but still no handsets, "returned because of faults, promised a delivery soon"

Monday - Milton Keynes - Phones 4 U

Was told they had a handset in stock, but it must be connected to Orange on a £40/month tariff.

Tuesday Morning - T-Mobile Customer Services

Me - "Can I upgrade my handset and renew my contract"

TM - "Yes, you can extend your contract, but we haven't got any DHDs"

Me - "Yeah I know, when do you think the delivery will be?"

TM - "Middle of January at best."

Me - "What?!"

TM - "HTC didn't expect as much demand as there has been."

Me - "Errrrrrr... You're not getting a delivery anytime soon then?"

TM - "No, there's the existing Desire, it's the same spec?"

Me - "Errrrr... I don't think it is, but I'll wait thanks."

Tuesday Evening - T-Mobile Customer Services

Me - "Can I have my PAC please"

TM - "Oh why's that?

Me - "I'm looking to change networks to Orange, they have a Desire HD in stock and my contract is up."

TM - "Well nobody has any, there in short supply, are you sure Orange have some?"

Me - "Yes, I have one on hold in Milton Keynes."

TM - "In the shop?"

Me - "Yes."

TM - "Can you hold on for a minute sir?"

Me - "Err.... yeah?"

4 minutes later

TM - "I've just spoken to our stock department, and we can get one to you by Tuesday."

Me - "OK, I thought there weren't any till January?"

TM - "We're expecting a delivery next week, it'll be delivered by Royal Mail on Tuesday, what contract were you offered by Orange?"

Me - "£30 / month and free handset."

TM - "Ok, that's fine, I'll process that now for you."

So basically TM have handsets, but wont give them out unless you are going to move to another network.

Fingers crossed it arrives on Tuesday!!!
[Desire HD General] Killiandros:
Received my DesireHD (and free HTC Bluetooth headset) from Handtec in the 3rd batch this week. Shipped last Thursday in UK, arrived Monday in AU. Thumbs up for Handtec and their reliability.

Was debating between sticking with my HD2 until next year or picking up the DHD and queried opinions a few pages back. (Cheers for the thoughts/responses)

Clearly ended up keeping my DHD order and glad I did - the wait was worth it. Still figuring out Android but very happy with this device so far and will keep my HD2 as another backup device.
[Desire HD General] wg100:
Phoned up T-mobile today to enquire about stock. Was told that they weren't expecting any in until mid-Jan. Asked about pre-ordering, was told it wasn't possible. Expressed dismay as had been waiting for several weeks for the DHD to be back in stock. The call centre operator then had a look into her system and lo and behold, there was stock of the DHD and she processed my order there and then, with a £110 discount on the phone and a month free line rental. Expecting the phone tomorrow...
[Desire HD General] Troden:
Just recieved a FedEX shipment notification for my DHD from Handtec, altho there website hasnt been updated. still states wating for 4th shipment to arrive.

W000000
[Desire HD General] Lunatictz:
meaning to say handtec has recieved their 4th batch stock and started shipping already? awesome, when did you place your order?
[Desire HD General] nmyseteroious:
Mine was dispatched today too and getting to my house tomorrow.

Order placed on Oct. 28
[Desire HD General] Troden:
yep they have recieved there 4th shipment as i was in the 4th batch.

I ordered mine on the 25th of Oct
[Desire HD General] kishengajjar:
This is the response I'm getting from my email query to Mobilefun...I'm getting really irritated by this!
[Desire HD General] andreasy:
Anyone from the 30th Oct orders from Handtec received delivery notification?

The 1st one to receive, please announce. ;)
[Desire HD General] ardsar:
If your in the UK, it will be sent by dpd. You will get an email late this evening if yours has been shipped.
[Desire HD General] supapawa:
SupereTrader UK has stock if anyone's interested in canceling their pre-order and order one there ..

that's how I got mine - cancelled the clove pre-order and got it there.
[Desire HD General] andreasy:
For the rest of us who have ordered on the 30th Oct., here is the reply from Handtec:

We are currently awaiting stock of this item hopefully this will be with us in the next few days and im fairly certain your item will be shipped within the next batch, tracking would be sent as soon as this has been dispatched,

Kind regards.

It seems that they are receiving only a few pieces each time enough to process orders of 1-2 days only.
[Desire HD General] Lunatictz:
Update from handtec

Oh i just cant wait :D
[Desire HD General] nmyseteroious:
Woa I was lucky then.. Oct 28th ..that was close
[Desire HD General] andreasy:
This is not what they currently show. I wonder how easily they can change the excuses. Here is the current one:

01/12 Update: Our 4th batch has only been partly delivered due to a weather problems (courier unable to deliver). We expect the remaining (larger) part to be delivered with 24-48hrs and this should take us into 24/11. We also expect a 5th Batch due in around Friday 3/12.
[Desire HD General] Lunatictz:
LOL wow... i just got that update like not long ago...well whatever their excuses is just hope they wont change the

wonder whats their next story :D
[Desire HD General] nmyseteroious:
So angry at FedEx!!!! How could my shipment missed the freaking flight 3 times and still in the UK!!!! Hate delays!!!!
[Desire HD General] xspyda:
Can't speak for the last few days but the main airports in the UK are currently closed, may have some bearing on things?
[Desire HD General] nmyseteroious:
FML when will I ever get to use the DHD
[Desire HD General] Troden:
damn im lucky mine got shipped then if they only recieved part of the order. the excuse does sound dodgy thoe.

Mine just landed in singaopre. Being at the bottom of the planet in Adelaide Australia were always the last stop with many stops before it gets to us.

Date/Time	Location/Activity

Dec 2, 2010 12:11 PM SINGAPORE SG/At local FedEx facility

Dec 2, 2010 3:33 AM	GUANGZHOU CN/Departed FedEx location

Dec 2, 2010 2:37 AM	GUANGZHOU CN/In transit

Dec 1, 2010 10:36 PM	GUANGZHOU CN/Arrived at FedEx location

Dec 1, 2010 4:32 AM	PARIS FR/In transit

Dec 1, 2010 2:41 AM	PARIS FR/Departed FedEx location

Dec 1, 2010 12:39 AM	PARIS FR/Arrived at FedEx location

Nov 30, 2010 10:42 PM	STANSTED GB/In transit

Nov 30, 2010 10:14 PM	STANSTED GB/In transit

Nov 30, 2010 5:49 PM	WELLINGBOROUGH GB/Left FedEx origin facility

Nov 30, 2010 4:13 PM	WELLINGBOROUGH GB/Picked up

Nov 30, 2010 6:18 AM	/Shipment information sent to FedEx
[Desire HD General] nmyseteroious:
You are so lucky, mine didn't leave UK at all...still stuck at Stansted since yesterday (Nov. 30) I guess it's the whether in the UK for me.
[Desire HD General] Riceburner:
For those awaiting Orange....

Just spoke to them: APPARANTLY they have 1,700 in their clutches and they are going through the checking/quality assurance process.

I was told that the texts should start coming through to customers in the next couple of days.

Given that I've been told this at least 3 times now, I'm not hugely sanguine about this news.
[Desire HD General] andreasy:
Fedex notification received about an hour ago for my HandTec order of 30th Oct. just for those who expect delivery from that day.

Now I don't know about air delivery since the UK airports are still closed. We'll know soon.
[Desire HD General] mordetus:
My DHD is waiting for pickup at a local tech store :D So excited :D
[Desire HD General] katman4:
I'm having a lot of trouble picking one up in Romania.

Not surprised, but apparently it's been a very hot commodity in the last few days and my network (vodafone) can't get them fast enough into stores.
[Desire HD General] kishengajjar:
I'm being told to expect mine around the 10th...I'm seriously considering cancelling my order with Mobilefun and placing one with expansys (for the offers) or Handtec (for delivery speed).

Any advice?
[Desire HD General] Broken Hope:
Any reason you haven't considered unlocked-mobiles? They delivered mine very quickly, next day. You get the free bluetooth headset and they actually have stock in now, unlike handtec.
[Desire HD General] FrikyBCN:
I've been trying to weigh up the pros and cons of unlocked versus contract, mainly from a cost perspective. I'm not sure there's a huge advantage to unlocked phones - you still need to buy a data and calls plan to pay for your usage. So if you can get the phone subsidised as part of that plan, why not take it?

I notice most people here get unlocked phones - I've always assumed that was just for ease of rooting etc. Are there other reasons I should choose an unlocked phone?

thanks!
[Desire HD General] Lunatictz:
Any1 who ordered from handtec on november received any news yet?
[Desire HD General] noobdeagle:
not available in your country or on the network you want i always buy unlocked because its just easier i get the phone i want then when i renew my contract i get a new phone which i ebay so im not really losing out much if at all
[Desire HD General] konanda:
I placed preordered and paid at 30th Oct, Handtec security checked and confirmed at 4th Nov. Still waiting dispatch email from Handtec . . .
[Desire HD General] eboni:
And you were all dissing Vanessa.... :P
[Desire HD General] dazultra2000:
I'm still sceptical. On that last one it went from 2 days to 7 days...they can't seem to get their story straight! It's no different so far from Clove etc saying Oct 6th, then 11th, then "End of October"...
[Desire HD General] Chimero:
Hi Guys,

been a while since ive last owned my HTC(Almost 2 years). The last one was the HTC HD. Been with iPhone for two years(Contract) and want to break free :). Have preordered the Desire HD from handtec. Any one care comment on their services?

Have received a release date of late October. The wait is excruciating.

Cheers,
[Desire HD General] Leekster:
just got off the phone with t-mobile upgrades dept and the dhd isn't on their system.

so although new customers can pre-order on their website existing customers can't do anything.

im also getting a feeling that they'lltry to shaft me with the cost of my upgrade and ill end up asking for my pac.

anyone else fail to see t-mobiles logic?
[Desire HD General] ardsar:
I Purchased my last 2 devices from handtec - never had any problems. If the price is lower than what you paid on the date of release, they will refund the difference....... if it goes higher, you do not pay any more! Delivery is usually fast, an email is sent (often after 6pm) on day of shipment.
[Desire HD General] Wafster:
The latest date from Amazon is

"HTC Desire HD Sim Free Mobile Phone" Estimated arrival date: November 18 2010 - November 20 2010
[Desire HD General] Chimero:
Thanks ardsar. Well thats a relief. However, the conflicting release dates are really driving me nuts.

Its crazy that you have to wait for something that you want so much...........

Aaaaaaaaaaaaaaarrrrrrrrrrrrrrrrrrggggggggggggggggggghhhhhhhhhhhhhh!!!
[Desire HD General] riz157:
Just spoke to T-Mobile and are expecting stock on the 14th Oct but can't guaranty it will arrive then. They are taking pre-orders and will call back to confirm order once in stock, so I think their in the same position as other retailers. Must say though T-Mobile were the first network to launch desire so maybe they might be the first again.
[Desire HD General] emreeken:
Consider yourself lucky. We don't even know if Desire HD will be available in Turkey. Even it is available, we can't still use android market.

It is more difficult to have the money ready to buy the much desired Desire HD, but not to be able to buy it any time soon.
[Desire HD General] Leekster:
which is great for new customers but existing ones can do anything. I really feel annoyed and frustrated with the lack of loyalty and penalization im getting due to being a long standing customer.

all the person said to do was to register my interest on the webpage someone will contact me when its released. since there was no option to givethem a contact number, it meant giving them my email address, so ill get a random mass mail that'll probably get sent to my junk folder
[Desire HD General] JonathanCassar:
I requested a PAC Code and the lady was very helpful - yes I can do that for you sir when she asked why I was leaving I said the phone I wanted isn't available on your network but was on a competitors- told her the phone and she said the 18th was when they were expected on t-Mob. She's going to call me back on the 18th to offer a deal

she took £10 off my line rental as a thank you for waiting - so I guess it depends on who you get.
[Desire HD General] adwinp:
Those who ordered with handtec/expansys can expect their shiny new toys by next week.
[Desire HD General] abrasive:
How do you know that?
[Desire HD General] adwinp:
A little birdie told me.

;]
[Desire HD General] dazultra2000:
You can't just dangle information like that in front of us! Those who are hopeful or gullible will just believe it!

We need some form of proof! I'm all excited, but annoyingly cautiously!

These delays are really frustrating me!
[Desire HD General] Chimero:
adwinp:

Whatever be the truth, your statement did put a smile across my face. Hopefully, you wont be around when it vanishes :)
[Desire HD General] BartOtten:
HTC Desire HD arriving in UK October 14th

"An official announcement has confirmed that the brand new HTC Desire HD will be making its debut on the UK market on the 14th of October."

http://www.mad4mobilephones.com/htc-desire-hd-arriving-in-uk-october-14th/5675/
[Desire HD General] dazultra2000:
Seems to only mention Voda and T-Mobile - I guess that the whole "carriers are getting it first" rumour was correct!

Lets hope that my MobilePhonesDirect order comes through quick as it's with contract!
[Desire HD General] mupet0000:
http://www.t-mobile.co.uk/shop/pay-monthly/htc-desire-hd/

Looks like T-Mobile are selling it right now.
[Desire HD General] abrasive:
Thank god, the phone is actually being delivered. If it's true, maybe this with different dates was all a Very bold marketing.
[Desire HD General] vrgngns:
mine was on 25th nov. i've asked them, their answer:

Thank you for your email,

In regards to your shipment it will be processed shortly for you and then the appropriate tracking details should be sent to you automatically within 24-48 hours, if you do not receive this tracking then please feel free to contact us again so we can provide it for you,

Kind regards,
[Desire HD General] andreasy:
Mine was on 30th October (morning) as well and it is now in transit. Do you have FedEx in your country? If not, maybe your phone is also in transit by alternative courrier and you don't know it. As far as I've seen here, Handtec will not send notification. Only FedEx on their behalf.
[Desire HD General] FrikyBCN:
Yeah that makes sense. Fortunately in my case, the Desire HD is available on my network, so it makes sense for me to get it on contract.

Not so sure about selling phones on eBay though, I don't know if I'd ever buy a phone on eBay. Although clearly you've had no problems selling yours?
[Desire HD General] Riceburner:
FINALLY mine is on the way!!

Thought I'd check out an Orange shop - they had the DHD in stock and I had a quick fondle. ;)

Then rang retentions again and discovered that they were sending them out already, on order from the 9th Nov - 13th Nov - I was put on the pre-order list on the 3rd Nov!! :wtf:

Turned out the operator I spoke to on the 3rd Nov didn't put me on the list properly so I was bypassed!! If I hadn't rang I would have missed out completely!

Luckily I spoke to an operator who was on the ball today!

Somehow I seemed to have inherited a 10% discount on the contract as well along the way so am getting the DHD free, 600mins, 500Mb, unlim txts: on a £20.25 a month contract. :D

Also was told that Orange will NOT charge you more than 60p a day for internet usage, (during that 24hour period) over your contracted usage. Anyone else know about this? Rather useful and means a monthly 1Gb for £10 bundle might not be needed for the occasional over-usage! :)

Hope the courier can get through the weather and deliver on Tuesday as promised!
[Desire HD General] kishengajjar:
Mobilefun's status has changed on their Desire HD page to "In stock from tomorrow, Order now for priority delivery!" Yay!!...??? I hope :)
[Desire HD General] llcooljazz:
Spoke to my contact.

MF have stock arrving tomorrow to cover all back orders and they will have approximately 35 spare.
[Desire HD General] RheesSnow:
I rang MF and ordered one - they have stocking coming tomorrow and I will definitely be one of the people to get it shipped tomorrow. If anyone hasn't had it despatched - I'd give them a ring and order it ASAP
[Desire HD General] kishengajjar:
Where've you been all this time? Thanks for the confirmation though...I guess I'll have mine before this weekend!!!
[Desire HD General] L19:
Update from HandTec:

STOCK UPDATE: We should be able to ship ALL backorders by Tuesday 7th December and be in an "In Stock" position. We recommend placing preorders now we should be able to ship within 48hrs.

I'm hoping to get mine soon !
[Desire HD General] Redbilly007:
Thanks for the update, was twiddlin my thumbs awaiting the elusive text.

Just rang orange, and they said the text should of been issued last week!

Its in the post and I should get my mitts on it tomorrow, it better be worth the wait
[Desire HD General] eozen81:
Guys who still could not get device, do not worry maybe you are one of the lucky ones because Nexus S is launched today and read here England launch date will 20 of Dec. :)
[Desire HD General] kafkatamura:
Now I gotta sell my DHD:mad:
[Desire HD General] vrgngns:
for what? 5mp camera, 512mb ram, 4inc screen? no way! :)
[Desire HD General] LouCB:
lol!! i rang orange 4 times, each about a week apart as got told i was put on the back order list and should receive a text *this day*, but didn't so rang again and got put on list again and again. i dont think the list exists really, it is just something they tell you. it p***ed me off eventually so rang to say i wont be re newing my contract with them and they coincidentally said i should have been sent a text today as one in stock... oh really?! surprising what a bit of attitude can get you lol

received mine about 2 weeks ago :)
[Desire HD General] FrikyBCN:
Heheh, I still haven't got the Desire HD. Actually had my hands on one in the Vodafone store in Barcelona, but the guy couldn't sell it to me. So maybe I'll just sit and wait until Dec 20th and see what people think of this Nexus S. It's not dual-core though, so I don't think I'll be getting it, but still it'll be interesting to see how this plays out.

HTC really shot themselves in the foot with the Desire HD delays - I wonder how many other people who would have bought it 2 months ago are now, like me, thinking of waiting to see the Nexus S.
[Desire HD General] xspyda:
I don't see the Nexus S being worth holding out for as all it seems to bring over the Galaxy S (on which it is based) is NFC and as that's not widely in use outside Japan I don't see the attraction.

Personally, I would be more likely to buy the Galaxy S at around £200 cheaper than wait until the 20th for this and pay £549 - that's an absurd amount!

On the up side, most retailers now seem to be seeing stocks of the DHD arriving ...
[Desire HD General] FrikyBCN:
I have to agree with you - it's disappointing. Only 512MB RAM too.... what are Google thinking?
[Desire HD General] sromer:
Anyone heard anything from clove ?

They were meant to get stock to fill all their previous orders on the 6th, but i haven't heard anything from them
[Desire HD General] olivierlee:
According to their blog they have a huge back order and might take a couple of days to process and dispatch all orders.

From their blog "Due to the extremely high volume of orders awaiting dispatch we are unable to confirm individual dispatch dates, but we aim to ship all backorders within 1 to 2 days of stock arrival."

My guess is to wait a bit, and email them if you don't hear anything in the next couple of days.
[Desire HD General] kishengajjar:
MF status changed to "In Stock"

My order status is "Not in stock"

I cancelled my order and will place a pre-order for the Nexus S...

Oh the patience I am exercising...
[Desire HD General] kishengajjar:
Anyone want to buy a Brodit cradle for the DHD? I've got one brand new and unused...
[Desire HD General] Mickey690:
Just ordered one from MF it says it should ship today but i'm not holding my breath.
[Desire HD General] kishengajjar:
I've just reinstated my order...did some research (thanks XDA) and I definitely think the DHD is a superior phone to the Nexus S...

So much for quick decision making. At least I'll have a new phone tomorrow (or latest by this weekend, I PRAY!!!)
[Desire HD General] hatemk:
Don't know if it was mentioned here before or not. Both Clove and Handtec show in stock for DHD, however check with them before placing your order. The last I know is that both received large batches yesterday.
[Desire HD General] Mickey690:
OOOH my order from MF has just gone to the following status

"Our warehouse team are picking your order"

Here's hoping that it will arrive tomorrow as I have a day off :D

Edit: As I was typing that it changed to "We are packing your order ready for despatch"

Edit 2: It's on it's way!!!
[Desire HD General] Tapori_UK:
Well Well Well...

Phoned on Thurs to get my PAC code from Orange Direct...Low and Behold in the space of three days, "Stock" was "Available" down from the time of "2 Weeks but don't know"

Said they'd had stock for a few days now... Seems threats are unfortunately best tactics wise. - Plus lowered Line rental by 2.50 p/m plus 200 more minutes.

Delivered this Monday; Only downside its branded like a cattle.

- Lesson to contract ppl; Wait till your near a month away and call for the PAC Code and witness waiting times dissolve before your very eyes!...

- Off to Dev. section to "Cleanse" the phone - Good Luck to people still waiting and hope you all have a fine Christmas.
[Desire HD General] PapaDocta:
my order has been partly shipped from Expansys... and there are still some accessories that they haven't shipped yet.. but finally they shipped the phone .. man dealing with this company was a huge nightmare .. i'm just glad that it's semi-over with them... 3 days and i shall get my phone :)
[Desire HD General] xn1:
Noooo, say it isn't so. I was hoping to avoid that, I might just have to reconsider my Orange upgrade now. :(
[Desire HD General] sromer:
My order from Clove had been dispatched :D

I ordered on the 24th of October & my tracking number says it just left Heathrow in the UK
[Desire HD General] smudgelab:
Just received mine from mobiles.co.uk & it has all the stuff regarding the screen slightly protuding, the camera lens not centralised & the back not entirely square. Not overly concerned as it all works briliantly & if it gets worse, I'll just get it sorted on warranty later on. These appear to be very, very minor deficiencies though compared to the overall usage expreience.
[Desire HD General] villpuss:
I might be interested, is it tilt and swivel?

How much are you looking to sell it for?
[Desire HD General] Markfcc:
It's cheaper in the long run for an unlocked phone I pay £10 a month for text calls and unlimited internet, which will bee £700 including the phone at £460 If I had got the phone free on a £ 40 contract would of cost me £960
[Desire HD General] groovebiscuit:
You can get the Desire HD for free nowadays on a £25/month contract. That makes the overall cost £600. In my experience a contract always seems to be the cheapest in the long run.

Now if only DHL would hurry up and deliver mine :(