yashsingh1/xdaforums huggingface dataset:
[G2 and Desire Z General] mcp2009:
Wait wouldn't this mean the system is about 2gbs leaving 2gbs free?
[G2 and Desire Z General] Gr8gorilla:
user data is where user apps are installed, that is 1.3 gb free you get on your phone when you look at the sd card and internal phone storage. HTC all but admitted there was a problem when I called. The rep had already heard about it and immediately went to set up an RMA, the phone isnt in the system yet though so she escalated it to some sort of inventory team or something, who are supposed to contact with via email to let me know when the parts to fix my defective phone, will be in.
[G2 and Desire Z General] mcp2009:
Dang. I think I'll just wait til root to get it repaired. I wanna be able to use titanium this time.
[G2 and Desire Z General] Gr8gorilla:
that means that we should see 2.3 gigs of memory some where and we aren't seeing it. This coincides with the tech at tmo who said he had 3.7 or so, 1.3 user plus the other 2.3 would and the actual firmware being about 400MB or so, that sounds about right.
[G2 and Desire Z General] Weaseal:
can you post the # you called to get ahold of the RMA? I'd like to get the ball rolling on this.
[G2 and Desire Z General] sino8r:
guys, I'm trying to figure out what is going on here. If that it true about the dump size which I did download a while back... then maybe there is no problem. I just am having a hard time believing this is true when no one can confirm that they have a device with more than 2 GBs remaining. I just spoke to customer care tech. support and the guy there was actually knowledgable. He said that they thought the same thing and had their HTC support rep look at it and it was just the OS taking it up. He actually said also if you had root access on it and had a flashed a different, smaller rom... you could see the 4 GB. I have never heard but a few reps even know what they are talking about but this guy seemed to be honest and had thought the same thing. I told him about what some of us thought and that maybe HTC had put the wrong NAND chip on the board mixing it up with a HTC Desire Z. But the reps demos said the same thing and we have not seen a phone with more memory yet. So maybe this is a rumor we can't solve until we have root access to know for sure.
[G2 and Desire Z General] mcp2009:
Yesss this is what I wanted to hear. Now I might just need to call because this loose hinge. Please keep us updated
[G2 and Desire Z General] xile6:
I went to a tmobile store and talked to the dude he has 1 and knows his stuff . He said its the preinstalled apps plus data and that all apps and info is stored on the phone. So I bet we do have 4gb but its beeing used up. If we can get root and uninstall the stuff maybe we can turly see the space
[G2 and Desire Z General] sino8r:
What in the world are you saying? Is the NAND chip from the HTC Desire Z or what? I think it's the way 2.2 is set up and partitioned. This makes very little sense... we won't know for sure until we actually find a person with more than 1.3 or we get root access. We need proof! Until then, we are just scaring people away from the G2. Where are the developers? Not one single expert owns this phone yet?
[G2 and Desire Z General] rp1783:
I don't think the hinge is loose....ok let me rephrase. I think that's the design of the phone. I don't think there is anyone not experiencing this, unless your's is looser than everyone else's.
[G2 and Desire Z General] sino8r:
Mine doesn't fall unless I shake it. If you just turn your phone upside down and the screen falls... then I'd say "you got an issue".
[G2 and Desire Z General] mcp2009:
After watching some videos of the desire z theirs seems to slide easily too, but I'm still not to sure about mine. I'm uploading a video of my hinge to YouTube and will post it in a bit. Please take a look
[G2 and Desire Z General] Jorsher:
I'm still not convinced that the OS and preinstalled apps take up 2.7GB.
[G2 and Desire Z General] theclueless:
one interesting thing... the 4GB internal memory description is only found on tmobile and htc website, never mentioned on the box nor the manual...

i checked the vibrant box, it said "16 GB Memory" on the box, and on the phone, the internal SD has 13.8GB free space, which is not affected by installing apps, and with 1.6GB application memory free being mapped to /data

but on the G2 the internal memory decreases as the you install more apps, so we are pretty sure the internal memory is mapped to /data; so we are missing about 2.2GB of spaces
[G2 and Desire Z General] mcp2009:
My hinge video

heres how my hinge looks http://www.youtube.com/watch?v=7Vg9sFOzX3g
[G2 and Desire Z General] Ready2Mosh:
I can make my keyboard open with just gravity, hold the phone face down gripping the top and the bottom, rotate your wrist so the charging port faces up and the screen will swing down without touching it. I guess thats the price we pay for a metal bodied phone. I just don't see it being a problem myself since I don't hold my phone upside down.
[G2 and Desire Z General] sino8r:
Hey, I'm not saying the memory isn't missing or hidden somewhere. But the wrong NAND chip is just too much for me to believe. Root should confirm this...
[G2 and Desire Z General] mcp2009:
Yea It's not to big of a problem for me too, but if I go to the store and there G2's seem better I'll probably send for a switch, but I might wait til root just so I can backup and restore easy
[G2 and Desire Z General] Gr8gorilla:
I can say that Tmobile is listing this a known issue and that HTC is willing to repair your phone if you call them. If the memory isn't supposed to show up why would HTC offer to fix the phone as soon as the "parts" are in?
[G2 and Desire Z General] sino8r:
Yikes! Yeah, that's defect for sure. Mine doesn't do that...
[G2 and Desire Z General] mcp2009:
yea thats what I was thinking. I'll wait til the 6th to go to the store and give theirs a look. Off to work now will keep an eye on this thread on my phone though. Is there any way you can do a video of yours so I can see how it should be?
[G2 and Desire Z General] sino8r:
So they just sent you to HTC to send it off for repairs? And tmobile admitted this mistake but didn't offer to replace it? I'm just curious why there are some many conflicting stories but we have no proof that it isn't supposed to be 1.3. What I mean is we need to find a phone without this alleged error. Maybe I'm wrong or you are? Maybe HTC and tmobile told you they could repair it because they aren't sure themselves? We can't say for sure without more proof.
[G2 and Desire Z General] lbcoder:
... except that 250 hp in a car isn't a feature, its a BURDEN. Burn more fuel, cost more insurance, ZERO BENEFIT.
[G2 and Desire Z General] Neejay:
Be sure to call T-Mo and let them know ahead of time...let them make a note on your account or something.

I pre-ordered on last friday (phone order - needed an early upgrade) and haven't gotten a text message, nor notice that mine has shipped yet. I'll definitely be keeping an eye on this thread.
[G2 and Desire Z General] WilliamStern:
Well, I just got off the phone with HTC, and they didn't tell me a whole lot. They checked the 2 G2's they had with them at the time, and that one reads 1.2gb, and the other 1.3gb. They said the phone does have 4gb and that memory is being held for future updates, and not to mention everything else thats in the phone. blah, blah, blah... Something is just not right. I know it.
[G2 and Desire Z General] Jorsher:
Here's what I gather:

- Initially, only a few agents were sporadically getting called about this issue, hence the "I haven't heard of this issue" responses earlier.

- After more and more people started complaining, or after some of the "good" agents truly looked into the problem, they realized it IS an issue.

- The issue was confirmed by HTC, and now they have to coordinate how it will be dealt with.

So, I'm sure T-Mobile agents are equally as confused, and there isn't an "official" method for resolving this yet other than calling HTC directly.

I'll assume in a few days, it'll be a bit more streamlined where we can call a T-Mobile agent, they'll know what's going on, and we'll quickly have a new device with the correct amount of memory.

It HTC is replacing devices, then it definitely sounds like a hardware issue, or else they'd just push out an OTA update.
[G2 and Desire Z General] Jorsher:
There's a lot more to fuel economy and insurance than HP numbers, and it all depends on what you want anyway :P The point he was making was that we didn't get what was advertised, and the point is valid.
[G2 and Desire Z General] xyrcncp:
I would call them again, I just spoke to them and they tell me my Saturday order is now "backordered". I wonder if it's related to this memory issue (if there is truly an issue at hand).
[G2 and Desire Z General] ddgarcia05:
Give them a call. I never received my "your order has been shipped" text. After giving them a call (at about 1:30 PM today) they provided me with tracking number and advised me that it was already enroute. My order was placed on Wednesday night.
[G2 and Desire Z General] Gr8gorilla:
The Tmobile rep put me on hold and talked to her supervisor, she said it was being listed as a known issue and sending a new handset wouldn't fix the problem because they don't know how many handsets are affected. She then said that at this time it would be an HTC problem.

She transferred me to HTC. The rep at HTC said that she had been hearing about this problem all morning and she set me up for an RMA to repair my phone. As she was putting it in the computer she found the phone was not yet in the system for RMA's. They would contact me monday or Tuesday to get it sent back in.

The number for HTC customer service is 1866-449-8358. If anyone would like to call and ask HTC about the phone and how much memory it should be displaying.

I don't trust any tmobile rep who tells me that installed tmobile apps would be taking up the missing 2.7GB of space. That is crazy and not possible. This was suppposed to be a PDA specialist.

Now I agree that we can't be 100% sure but if we judge from the Nexus One, which I owned, it had a 512 MB ROM and 512MB RAM, There was Froyo installed plus a lot of apps, like maybe 70 including all of the apps that came pre-installed on this phone, and it all fit in 512MB. Now I don't think that Froyo grew 2.5GB from the nexus to the G2. Besides if you have unallocated or unformatted space on a hard drive, you can see it when you do cat /proc/partitions. Why would you not see it on your android phone, a phone that is just really a handheld computer.

The evidence strongly points to a screw up. Either on the whole batch or part of it.
[G2 and Desire Z General] sino8r:
apparently we aren't alone with this idea...

http://forums.t-mobile.com/t5/T-Mobile-G2/4Gb-of-memory/m-p/487825
[G2 and Desire Z General] ihateusernames:
Speak for yourself. I personally enjoy track days so 250hp is a feature to me. :rolleyes:
[G2 and Desire Z General] Ready2Mosh:
I first reported this over at the desire z thread, so I called t-mobile last night at about 10:30 central time. I explained the situation to the first customer service rep and she said the device is too new and she had no information, she then transfered me to their android team. I talked to shelly and explained what I thought was going on, she agreed that it didn't sound correct and that they will express ship me a new phone and I will have it by tuesday of next week. I also explained to her that other people were getting the phone at new customer price even though they were only 1 year into their contract. They gave me the new contract price of $249.99 but I wouldn't be eligible for the $50 MIR, they also waived the $18 upgrade fee, so instead of $366 and change I am now paying $274 and change for the phone.

I was the first one to get it, the 29th at 9:20 am, I scarred the crap out of the UPS guy as he was getting his truck ready, LOL.

Off topic, I got in on a manufacturers error with my Acer laptop, the stated specs were an core i3 processor, but they shipped them with core i5s. So it can work the other way too sometimes.
[G2 and Desire Z General] Ready2Mosh:
Here's another thread on this subject. I am also Ready2Mosh on there too.
[G2 and Desire Z General] lbcoder:
It is exactly the same reason why the HTC DREAM shows 97 MB when spec says 192 -- the RADIO CPU and the GPU are allocated the difference.

I guarantee that your phone has 512 MB of RAM, if it shows 384 available, then 128 MB to the radio and gpu.
[G2 and Desire Z General] dyndragon:
I'd hang tight on any returns for now...this may be like other phones that have the extra memory, but just not natively mounted. Let the hard hitters in the community have a look before you go off RMAing things if nothing else is obviously wrong.
[G2 and Desire Z General] lbcoder:
For everyone confused about the rom dumps that have been found online... they do NOT conflict with observations reported. In fact, they SUPPORT it. If the DUMP IS 2 GB, then the CHIP IT DUMPED FROM WAS 2 GB!!!!

These dumps are NOT just of USED space -- they are binary dumps of the ENTIRE space, even space that is EMPTY.
[G2 and Desire Z General] ddgarcia05:
Its the same thread only different pages.
[G2 and Desire Z General] lbcoder:
No, those devices definitely have 2 GB chips in them. There is no question about it.

As for RMA'ing them, definitely premature since there is nothing for them to ship back to you.
[G2 and Desire Z General] WarBird87:
so now HTC is saying that the missing memory is hidden for future updates? as in gingerbread?
[G2 and Desire Z General] Weaseal:
Not accurate. The partition could have been 2GB, which says very little about the total device size. To actually verify that, we'd need root so we can examine the partition layout (with something like fdisk).
[G2 and Desire Z General] funkadesi:
I got some insider information. They locked a part of the ROM because its secretly hiding the movie AVATAR in 3D. T-mobile will be sending out 3D glasses to all the people who pre-ordered the G2, and will send out an OTA to unlock the movie in the ROM.

LAWL IM JK... trying to ease the situation...... P.S. DONT FLAME ME BRO!!
[G2 and Desire Z General] Gr8gorilla:
Really I heard from a friend who has a cousin, who's mom's boyfriend's son is a programmer for T-Mobile and he said that Gingerbread is already installed in that space and that an OTA will unlock it on the same day that Windows drops WM7!
[G2 and Desire Z General] sino8r:
hahahhahaha!
[G2 and Desire Z General] lbcoder:
No, the dump was of ALL the partitions.

And DO go ahead and examine it with fdisk. Please.
[G2 and Desire Z General] sino8r:
That's my guess is that the rest is unpartitioned space. It's possible that it might not show up. Who knows though? I'm happy as it is, really. It's plenty of space to work with. I've made my peace with the G2 and this whole missing space issue. If it turns out to be an error (which it most definitely is whether its a 2 GB chip or unpartitioned space), then we can return them later. As long as it doesn't affect acquiring root access, then I'm happy as a clam!
[G2 and Desire Z General] ericc191:
Well it appears the G2 has root now. Anyone rooted want to run FDisk?
[G2 and Desire Z General] Gr8gorilla:
someone ran fdisk in the root thread and posted the output. the output looked to be 2.2 GB but really less if you do the 1024 division.
[G2 and Desire Z General] ikarma:
I have a theory. Could the missing space be a disabled area intended for the quick boot feature of the desire z?
[G2 and Desire Z General] androidtoy09:
If that is so, HTC and T-MOBILE fcked up big time on their specifications website.
[G2 and Desire Z General] TFJ4:
Nope, not at all
[G2 and Desire Z General] dynamikd:
I just returned from the TMobile store here in Virginia and they had G2 that had the same amount of free space as mine. On rep try to argue with me that this device didn't come with 4 gb until 4 other reps yelled across the store that I was right. They were confused as to why it only had 1.2 gb free especially since this is a vanilla rom. I am on the phone with HTC now and I'm pretty sure that this is a manufacture error. I just want to hear it from them.
[G2 and Desire Z General] cablemel:
Just got it today .. niccceeeee....

I dunno, was dissappointed too to find only 1.5GB, but seriously, is just not enough reason to be jumping thru hoops...

I could see if it was 500mhz/256mb ram and 1gb internal when released... then theres a reason .. class 6 16gb sd, i PERSONALLY could care less if it came with 256mb of data storage... phone is awesome regardless...
[G2 and Desire Z General] nxt:
The Samsung Captivate (galaxy s) has 8 gigs internal, but only 2 gigs available for "internal memory" for real app installs/etc and the other 6 gigs are used as a internal "external" memory.

Is the G2 something like this?

Take your microSD card out, do you still get an extra 2 gigs as an "external" memory?
[G2 and Desire Z General] tep065:
What if it is not the wrong nand chip, but just the entire phone is the wrong one. what is the logo stamping is a mistake. like they would be stamped before the OS is installed. what if we actually have the Desire Z phone? its been pointed out that the desire z OS is 100% compatible with the G2, just need to flash it..no cooking needed. So if they didn't quality control for the hardware specs, they wouldn't have noticed the difference.
[G2 and Desire Z General] lucidpriest:
I'm sure this has been stated before, coming in a bit late, and my g2 won't get here till monday (stupid west coaster)

On the Vibrant it also only show ~1.5 gb free for app storage then there's a second mountable space with the rest of the phone memory (not the sd card either). I'll upload a still of that from my brother-in-laws vibrant if there's questions.

My assumption is that froyo has a 2gb partition limit for the system and there's another 2gb section, possibly unpartitioned and perhaps not showing up in dumps. And that was the error.

Any devs care to chime in on that?
[G2 and Desire Z General] phpdiddy:
My G2 is already going to be replaced due to a faulty 3G/HSPA+ radio. I'm interested to see what I get back.

Also, both mine and my co-worker's read ~1.2GB free and have the hinge issue, although I'm not sure the hinge issue is much of an issue as much as just how it works.
[G2 and Desire Z General] CharlieAngel:
1.2gb free and loose hinge. The first annoys me as I think we need more data before that can be fully ascertained as a problem and I'm confident that it's a problem, they will fix it (or face the wrath of angry nerds everywhere), and the second I didn't even notice until I saw the video. Unless it gets really loose over time, it might be antenna-gate (i.e., only a few will notice to really care). When I have the keyboard open, my index fingers are pinching it so it stays open (unintentionally... it's just the way I hold it). I can't type holding it any other way. My only concern, then, is if I accidentally drop it and it flops open mid-fall and exposing the hinge for damage.

I called t-mo, let them know the issues, but didn't insult or scream or anything. The tech said that this is a brand new phone that they don't even have all the documentation on yet as they sent it to us a week before it's supposed to be out. But, at the very least, they have something to work on and can potentially prevent themselves a lot of headaches in the future, I suppose.
[G2 and Desire Z General] recharged95:
FYI guys, just checked mine after installing 30 apps, and using connectbot. This is with my class 6 8GB card from my G1. The last item is weird.

/dev 189916K 0 used (4096 blksz)

/system 413040K 190272K used (4096 blksz)

/data 1348920K 151136 used (4096 blksz)

/cache 197144K 17000K used (4096 blksz)

/devlog 20336K 5752K used (4096 blksz)

/mnt/asec: 189916K 0 used (4096 blksz)

/mnt/sdcard 7870464K <stuff :) > used (32768 blksz)

/mnt/secure/asec: permission denied

So if you add up the readable items it's around 2.24GB, and that's not including the permission denied partition. Hmmm..... we may have an explanation here.

As for the loose hinge--I hate to say it, but it's the design [flaw] result of using this Z-hinge.

The z-hinge requires a awkward pressure (at an angle) to pop it open). Since the LCD shell is ultra thin, one cannot grab that edge in a manner to give it a firm push to pop it open, hence the loose spring. If the spring was any stiffer, I guarantee the unit will pop out of your hand instead. The LCD is too thin to get a firm push on the Z mechanism. Mine is not as bad as the video (need to shake it a little to 'drop'), and I'm sure it will loosen over time, but I feel that opening it quickly, it will easily pop out of my hand from that Z action if the spring was stiffer. Don't believe me: turn the unit upside down (ha!) and open it normally, it's easier to grip the side to pop it open since the base is thicker. Design flaw is written all over this one. In the end, it's ok & livable, but I rather had HTC used an N97 mechanism (with tilt.
[G2 and Desire Z General] Arcadia310:
I just don't see how they can get something that huge wrong. :confused:
[G2 and Desire Z General] KnightMAREcrow:
I think there a bit of confusion that is getting out of hand. I think I've found proof that we have a 4gb rom installed

mkdir(/data/anr): Permission denied

========================================================

== dumpstate: 2010-10-01 17:44:37

========================================================

Build: FRF91

Bootloader: 0.82.0000

Radio: 26.02.01.15_M2

Network: T - Mobile

Kernel: Linux version 2.6.32.17-g814e0a1 (htc-kernel@and18-2) (gcc version 4.4.0 (GCC) ) #1 PREEMPT Wed Sep 15 14:27:28 CST 2010

Command line: (unknown)

------ MEMORY INFO (/proc/meminfo) ------

MemTotal: 379832 kB

MemFree: 6044 kB

Buffers: 24308 kB

Cached: 117876 kB

SwapCached: 0 kB

This is from a system dump status I've recently run. Maybe I'm wrong, but hopefully this helps.

Edit: was told this is actually RAM, so i'll keep looking.
[G2 and Desire Z General] recharged95:
KnightMAREcrow:

yep, meminfo is pretty much the same on mine.

Hmmm, Committed_AS: 4295208 kB, so there's a overflow limit set at 4GB...

Plot thickens...
[G2 and Desire Z General] laymil:
You're wrong.

1. /proc/meminfo is memory info (ram) not block device info (flash).

2. 379832 kB ~= .36GB
[G2 and Desire Z General] DToX69:
Someone should really do a full tear down and get model numbers from the flash chips on the phone
[G2 and Desire Z General] shizenyasuya:
Am I the onlye one who doesnt think a company is worthy of a personal pronoun "whom"... just saying
[G2 and Desire Z General] lucidpriest:
After doing some looking around and checking on other phones... is there ANY android phones that display >2gb for the application storage? I'm really starting to think that it's a limit to froyo and they just didn't setup the other space to mount.

Am I totally wrong on that?
[G2 and Desire Z General] ianandamy:
I went to my t mobile store they had a g2 1.59 gigabytes on it they had been talking about it all day why not 4gb the hinge on their model would not free fall however it wasn't super tight and it still pull away slightly when upside down the girl at the store said they had been playing with the hinge n wondered why it was sloppy too
[G2 and Desire Z General] daijizai:
blk0 is internal

blk1 is sdcard
[G2 and Desire Z General] shizenyasuya:
oh i disagree the benefit is the acceleration. then again... that does just raise the insurance even more when you get too many tickets :confused:
[G2 and Desire Z General] shizenyasuya:
when i pre-ordered my g1 i didnt get the "your order has shipped" text until the day it arrived...... i realized im posting a lot of random mostly unrelated comments.. is there a way to remove my own posts so im not using up forum space with meaningless, unhelpful BS???
[G2 and Desire Z General] Captainkrtek:
Keep the language clean in here please...
[G2 and Desire Z General] daijizai:
Look at pages 1 - 5...