yashsingh1/xdaforums huggingface dataset:
[HD2 General] lambn001:
Thanks got mine

just called and their sending me mine they said its with alot of htc phones not just hd2 also got my mytouch 3g sd card replaced
[HD2 General] hehedavid:
I called HTC this morning and the conversation went like this.

rep - how can i help you.

me - my HD2 is slow and unresponsive.

rep - do you think its the sd card?

me - maybe.

rep - gimme the info on the phone: IMEI, name, address. We'll send you a new one.

me - ok thanks. bye.
[HD2 General] Chitown021:
Called and got my replacement card ordered. It was very quick and painless. Took me about 5 min total.

Rep wasn't sure what class my replacement will be. I guess I'll just wait and see...

Thanks op!
[HD2 General] rshabou:
just called HTC via 888.356.2375

me: my phone locks up all the time and the HTC forums say you guys are exchanged the sd card to L4. is this true?

HTC rep: yes, hopfully it will fix everything so far its looking good. can i have your s/n and adresse.

me: give info

HTC rep: your card will be shipped tomorrow andy thing else i can help you with?

Me: nope, thanks.
[HD2 General] Eroc162:
Hey guys I guess the rep I spoke to was wrong. They did send me a new 16gb card made by Samsung but its still a CLASS 2. Gonna transfer all my info to this card to see if I see any results.
[HD2 General] rshabou:
i forgot to mention he did ask me how long i had the phone, i said 3-4 months
[HD2 General] Psyrecx:
I called this morning they said they're on backorder and should be arriving in around 2 weeks -_-;
[HD2 General] daganb:
First call into HTC (888.356.2375)

lady answered : "We are reviewing this, tmobile put out this bulletin and we are not officially trading in cards, we were just told to stop accepting this and will have a final answer Wednesday so call back then"

Me: "My friend who told me to call in just put his information in and it was backordered / shipped to him"

Lady: "Call back wed"

sigh

I waited a hour

Guy answerers : "Yes we are swapping out the cards however our system is down call back in a hour"

Me: "ok thank you"

Grrr.... I am going to wait a hour and see what excuse they will be giving me this time. I honestly have a HD2 that freezes up and I use a class 4 8gb card to stop this from happening, Its pretty upsetting that I have a useless 16gb card sitting on my desk that freezes up my highly expensive "premier" HTC phone. I might be done with HTC and start looking in the samsung / motorola direction for my next phone if I get screwed out of this deal / return / recall.
[HD2 General] Psyrecx:
When I called they didn't say anything about switching out cards. The guy said I didn't have to ship back the old card and I can do whatever I want with it.
[HD2 General] jimbonics:
Okay, here's the skinny. As I have 21 of these things to watch over, I spent 30 on the phone with these folks.

You will not be getting a Class 4 card. Simply isn't going to happen. They have acknowledged getting a bad batch of Class 2 cards that they are willing to replace with another Class 2 card. They don't know where the post stating Class 4's originated, but it wasn't them. They acknowledged they know it's on the t-mo site and others such as craigslist. The guy I spoke with has fielded 100's of these calls since last week.

I was hoping to get a batch replacement, but that wasn't going to happen. Given that they will not be Class 4, I'm wondering how much I care. 3.14 seems to have solved most of our issues anyway.

Would love to know if any of you guys actually get a Class 4 card. Thinking about it, it would be quite costly for HTC to do that.
[HD2 General] arcangelmk:
I called HTC tonight and told them y phone was slow and my friend told me that they had a recall on the sd cards. They stated they were not recalling the SD cards, but they would send me one in the mail. I asked if it would be a class 4 as well as if it had the original software and movies and such, she stated that it would be a class 2 and that it would be exactly as if I got a new phone. The lady also sent me a new battery cover for my phone for free due to it being in warranty! I love HTC!!!!
[HD2 General] daganb:
3rd Time was the charm, called and just had to give my S/N. Said that my HD2 locks up when I use the card that came with the unit and after reading the HTC forums it was suggested to call in and get a replacement.

Just S/N, name, address, email addy was all that was needed. I have a order # and was told it will take up to 4 weeks.

Thank you HTC
[HD2 General] ashasaur:
I just called HTC about this this morning...and I got the same run around you all are having, and was told that I would have to ship my old card back to them in order to get a new replacement class 2. In all honsty its kinda bad of us to be calling HTC to get replacements when in all reality the class 2 cards aren't all that slow. But anyways, seems that, like most things, it's all in who you talk to.
[HD2 General] rr5678:
Yes. They are.

My 4GB Class 2 has a very good read speed of 22MB/s

My 4GB Class 2 has a freakin' write speed of 4.76MB/s

My 16GB Class 2 (HTC) has a read speed of 13MB/s

My 16GB Class 2 (HTC) has a horrid write speed of 1.75MB/s

HUGE difference
[HD2 General] ashasaur:
But do you notice this in everyday NORMAL use? Like, ACTUALLY notice it?
[HD2 General] camoko:
Called HTC today. Talked to some rep, very nice girl, and she said that they are aware of the problems with the cards and they where equipped with class 2 cards "accidently" and they will replace them with class 4's. No need to return the old card. Gotta say, I'm impressed by the simplicity and effectiveness of HTC CS. Thanks to the OP and XDA, would have never known... :D
[HD2 General] Psyrecx:
I was told by HTC it would be a class 4 card as well. Let's just hope he wasn't wrong.
[HD2 General] rr5678:
Yeah, I ACTUALLY noticed it. If I wanted to look at ONE camera photo, the albums application would lock up
[HD2 General] ashasaur:
See, I use my phone literally all day long, and have never had any problems with the stock Class 2 card. Out of 15GB+/- total space ive got around 700MB free, and my device is still snappy as if the card was empty from stock. I've got music, movies, pictures and loads of programs on it...and never have as much as a slowdown when using something that requires it to pull data from the SD card. Maybe its just a person to person subjective kinda thing I dunno...
[HD2 General] Psyrecx:
I've had issues with music skipping on mine. So an upgrade would be more than welcome.
[HD2 General] rr5678:
Has anyone received theirs yet?
[HD2 General] AllTheWay:
I just tried calling the number twice this morning. Got hung up on twice. What do I need to say in order to get my replacement microSD card sent out to me.
[HD2 General] rr5678:
Say this:

"I'm having problems with the SD card that came with my HD2"

if they ask the issue

"The SD card makes my phone freeze"

then they should ask you for information, and they will replace it.

I write this guide because NOBODY should have to deal with one of the ****tiest batches of SD cards in the world after buying a $500 phone.
[HD2 General] Leobenzoid:
16gb replacement

I called today 10-5-10 after reading the post. I called 1-888-356-2375. First call I got shot down. Second call I was transfered and then transfered again. The second guy...Gary...gave me a direct # to the dept thats handling the replacements. 1-888-716-3594. I was told that they did get a bad batch of 16gb class 2 cards. I asked about the class 4 replacement, and he said that they do run faster but it would be up to the shipping dept if I got a class 2 or 4. I asked how long till I receive the new card. He said a day or two. I live in the Lehigh Valley, Pa.
[HD2 General] tw39515:
got mine coming in the mail. sweet
[HD2 General] sykozylot:
today i called the number in the first post. talked to a nice lady, told her i think my SD card was causing my phone to freeze. she looked up my phone and took down my info to mail me a new card. don't know what class. took about 10 minutes.
[HD2 General] ddgarcia05:
Called the 716 number who referred me to tech support. Told the guy the card would make my phone freeze or just didn't recognize the card. He had me try to format the card via phone. I told him my phone didn't see a card, nor did my computer. He told me to call 1-888-617-1113, for a replacement. I called the number and got an order number. I didn't ask what class.

On a side note I really am having trouble with the card.

On a side note, I'm actually having trouble with my card. :)
[HD2 General] SuperSport:
I called 888-617-1113 (Warranty Dept) and they transfered me to 866-449-8358 (Tech Support) to verify I had indeed done all the steps to rectify the problem. I let them know I had already re-formatted the card and still had the issue (Video Stutter and Random Freezes). They then transferred me back to 888-617-1113 (Warranty) and they issued a replacement to be shipped. It's backordered, so will be 2 weeks. I recommend calling Tech Support first since they will need to verify your problem before Warranty can help. Tech Support transfers you to Warranty with a note letting them know you have been diagnosed already.

In total, 12min 7sec call... Roughly ;)
[HD2 General] Android_Guy:
IT WORKS!!! BETTER hurry tho....

After a short run-around with customer care, then tech support, then back to customer care.... I convinced them! :D Didn't ask about class, nor do I care! I'll sell them both and buy a class 6! ;)

I would advise callers to tell them you have already tried formatting it in the phone and on the computer and *sometimes* neither device or computer will recognise the SD card. I further told them that when trying to launch a program on the SD card, the device will *sometimes* freeze...

This reminds me of how Nintendo would send you a free replacment analog stick for the N64...after hours of 007 the stick had some play in it that was very annoying. Then somebody postedthis trick on the internet and within hours Nintendo STOPPED doing this!!!

So get it before this goes viral and they renig on the offer...just my 2 cents
[HD2 General] amilliems6:
are we supposed to send the old ones back because my phone never came with a 16gb card?
[HD2 General] jpbp:
just got it

just ordered mine., htc rep said itll be the same capacity with all original files, (transformers,games etc) 3-5 days to receive theyll send an email once i should be able to track it,. i asked if i had to send mine back they said no just use the new one and discard the other one, (which i wont because it still works :D perfectly fine on other phones,.
[HD2 General] Tachi91:
YAY

Mine is on its way.... Im surprised how quickly my call was answered... I'm used to waiting on hold for hours but HTC was under a min of hold very polite people... another reason why HTC is the best...

I played it off like im not a tech person. Said i was having issues with the phone specifically loading music or photos off the SD Card... They asked me question about the date i bought the phone, if from a T-Mobile Store... A short Survey at the End and good bye...

IDK if im the only one thats noticed but when I call a rep anywhere and explain everything in great detail it takes forever to solve the problem since they want to be right on everything and acting smart makes it worst...

So i acted like a normal person with "IDK why" and "for some reason"...

They asked for the Serial Number I said "I see IMEI and S/N"??

I didnt come straight out with.. Its a SD Card Issue replace it please
[HD2 General] Nismo300zx:
what did u say to get the new battery cover...i lost the one i had for mine
[HD2 General] dung8604:
Just called, they sent me to tech support first who tried to make it sound like a software issue until I told him I tried my mytouch SD card and it worked perfectly. At this point he sent me to warranty dept and they asked for my s/n and told me that its on backorder, and I will get it within a couple weeks. Tech support was kind of snobby, but overall pretty cool about it.

The entire process took maybe twenty minutes, tops. Great service, HTC!
[HD2 General] drsharked:
I just called in today. Actually, I originally called in yesterday but they were having some problems with their computer systems, so I was advised to call back today. They seemed to have put into place a protocol to send you to tech support first before issuing the new SD cards. I circumvented this process by claiming I already went through tech support yesterday.

They HTC rep was ultra friendly. Almost too friendly, he would apologize for every wait I had to go through even though it was merely a few seconds. But when it was all said and done, the CS rep had my info and was shipping my card within 10 minutes. Thank you HTC and XDA. :)
[HD2 General] mateuszd:
I was just wondering whether they would replace my SD card, the only problem is that I live in the UK. Does anyone know/or could ask them whether they mind posting to the UK?
[HD2 General] d0ug:
I'm guessing if you don't have a T-Mobile USA HD2, then this recall does not apply to you. The problem seems to be with a batch of the 16GB cards included with the USA HD2
[HD2 General] nicknowsky:
no dice HTC REP Angie ( ithink she said her name was) said its not happening, they are not recalling the cards or sending new ones out, this is as of 4pm EST

I will try again later, obviously
[HD2 General] bagoin:
Just called in. The process was a little longer than expected but ended with almost success. I say almost because they are sending me a class2 16gb card instead of the class4 stated in the original post. At the end of giving my info to the rep I asked her if I would encounter the same problems since it's the same size and class as the card that came with the device and she said no. It was a software issue with the original card that's been updated and resolved. That explanation doesn't make sense to me because why would you send new hardware as a solution for a supposed software fix. Oh well. Can't beat free. ;) Btw the reps were extremely friendly.
[HD2 General] tgtoys:
Just called, quick pick up from customer care.

I started by saying that I had read about a possible recall of the included 16gb class 2 SD card (wrong thing to say!), rep immediately said (in a rather stern tone) that there were "no recalls on any devices or accessories at this time". He asked if I was having any problems with my phone, and if so what. I said that I was experiencing consistent freezing and having to reboot my phone constantly. He asked for serial # and said that they would send out a new 16gb class 2 card. I asked about getting a class 4 so that I wouldn't encounter the same problems, his exact words were "nobody is getting a class 4 card, that is a rumor. We will send you a class 2 card". Card will be shipped within the next 2-3 days, should be here within a week.

Moral of the story: Don't say recall. Don't even mention that you heard they were giving away free cards. Just say you were reading online to see why your phone may be freezing and you found something saying it could be related to the included SD card. No questions asked, they'll send one. But not a class 4 :(
[HD2 General] toshipics:
Called this afternoon for the replacement card 3 times. I was tranfered from Customer services to tech support and trouble shoot department. None of them could order the sd card for me, so I called them again and talked to a lady who knew about the problem. I told her I had called 3 times and waited for 30 mins. Then, she asked my info and ordered a card for me. It will ship in 4 weeks.
[HD2 General] tgtoys:
Really? Where are you located? It was a piece of cake for me (US) I was on the phone for not even 5 minutes.
[HD2 General] stim141:
Received mine in the mail today. Its a class 2 Samsung. Haven't inserted it yet to see if anything is on the card. Seriously doubt anyone is getting a class 4 - look at the price difference between the two. Phone was spec'd with 2 they'll replace it with a 2.
[HD2 General] hmunguia:
yes!!!

I feel so great now especially because i lost the sdcard that came with the phone and i gonna have a new one with all the original content on it YEEESS!!!!

I love XDA :D:D:D:D:D
[HD2 General] rr5678:
Since you got yours, can you tell me where they ship from?
[HD2 General] jvickers:
Just hung up the phone!!!!

I called HTC about an hour ago, after reading this thread. I was quickly shot down, told that they were not going to be sending out any cards, and it was just a rumor that was going around on some web forum, lol :D!! So I hung up, waited 5 min, hit redial, and was connected with a different rep, who within 6 min had my address and said i would receive it in 8-10 business days!!!!! FREAKIN SWEET!!!!!:D:D:D:D

________________________________

1. HTC HD2+Energy ROM+2.10.50.28_2 radio+Hyperdroid v1.6 = Awesome!!! 2.Samsung Vibrant+Rooted+One click lag fix = QS of 2304

:)I love my phones:)
[HD2 General] AmpJack:
Gonna' be a while for people who just placed it, they're back-ordered now.

My HTC rep was friendly and understanding.
[HD2 General] carnie:
Thanks for the tip, just orderd one.

They said it would be about a week.
[HD2 General] Ichibahn SLC:
Does it matter if your the original buyer of the phone?

I purchased mine locally and my SD card took a dive on me. Won't even read on in a computer with an adapter.
[HD2 General] Tachi91:
@Ichibahn SLC

It doesnt matter... I'm not the orignal Buyer of my HD2... I simply Signed up on HTC.com and registered my phone just a precaution... And called... They Asked for either the IMEI or the S/N i gave them the S/N since thats what it asked online to register and They asked When I got the phone I Said around the Month of June.. And if it was at a T-Mobile Store I said Yes and they asked for my shipping Address and thats it..... Do it ASAP since nobody knows how long this is going to last

I got mines in a trade... So original Owner or proof of owner ship isnt asked
[HD2 General] stim141:
For the person asking, the card was shipped from TELAMON Corporation located in Indianapolis, IN. My order was placed on Friday morning of last week - arrived on Tuesday. Not a bad turnaround.
[HD2 General] ddgarcia05:
And to settle this once and for all, you received a Class 2 sdcard correct?
[HD2 General] phatman81:
Just called. I was also told by the 1st rep that there is "NO RECALL" on the cards. She sent me to the repair group and after i s/w the tech and told him i was having intermittent issues with the card that requires a reset or remove/insert of the card. He took some info and sent me to another group. the lady there asked the same questions, gave the same answers and then she processed my order for a replacement card. I did get verification that they are back-ordered, will be shipped FedEx ground and there is not ETA of when it will arrive...
[HD2 General] jfmckenna:
okay like all of you i heard the same thing HTC is only giving out class 2 cards, there was a software error that has been fixed and there was no budge on that.

The sd card came today except it was 8gb class 2 not sure what i should do.
[HD2 General] tally_pj:
Just ordered mine too. They sound like they dont really want to give you these cards. When you call just tell them you all ready talked to tech support and tech said the sd card needs to be replace. Will save you about 20 mins. They act like they are just finding out about the sd card problem lol.
[HD2 General] mateuszd:
I have the USA HD2 version :)

I wouldn't be asking about that recall thing otherwise.
[HD2 General] 2002blackedge:
Just called. did not work, the rep actually cut me off before i was through speaking and told me that what i am reading online is not true and they are not replacing any of their products.
[HD2 General] ddgarcia05:
Did you ask if there was a recall? If you did then you should have read pass the first page of the thread and seen that it's not a recall.

If you didn't ask, awesome. Try calling again.
[HD2 General] mr_brew:
I was told when my new card was sent to me it "Would" have all the apps on it. The guy that I spoke to told me they had been getting so many calls that they were temporarily out. But would be stocking back up quickly and I would have my card within a week or so. He didn't ask to have the old card sent back or mention the class on the new card.
[HD2 General] nikoskavliaris:
Make sure you tell them that you talk to the HTC tech support before and not the t-mobile tech support. That will save you looong time. And by the way make sure you get your imei from the back of the phone and not from the device info. Sometimes they might be different. (Mine the s/n was. Maybe due to the costum rom?). I ordered mine now. and they don't give any class 4 sd cards. By the way i got a new silocone case too. Mine was slippery. Tell them that it dosen't function like it should be. (it slips of your hands) ;)
[HD2 General] 2002blackedge:
well second time is a charm, talked to 3 friendly differant ladies on the phone and the are sending me a new replacement one. i may have stated in the first call about it being a recall, oops, but all is good now.
[HD2 General] ElaineD:
Called Monday; took 2min. I do have problems with my card in my phone. Does everyone else (who is REALLY having sd card trouble) have trouble with their cards in BOTH their phone & their computers? I haven't had trouble with the card in my laptop, although, I haven't used it with my laptop much... twice.
[HD2 General] AmpJack:
Forgot to mention, the particular rep said they were coming close to the end of the orders.

Not sure if he meant the end of taking orders or what.
[HD2 General] talipucp:
sweeeeeeeeeeeeet!!!

it took me one whole freakin hour!!!! but after all this time spent waiting, I've got my order placed! But Im gonna have to wait like 2 weeks, bcoz the guy told me that right now they are out of memories! And by the way all this, after talking with 3 reps 3 tech suport and 2 of the accesories deparments! god! took a while! but now it's coooooooooming! ohhh yeah! :D
[HD2 General] dmystic1:
I needed one because all my game files are corrupt and I can not believe no one backed up the original files on there card and posted to the net. (I have searched.)
[HD2 General] crisisinthecity:
Wonder what the software error is? Why not just post up the contents of the card on their site for download if that is the case?

8GB? That sucks man. I would call and complain.
[HD2 General] jeremyhcd:
I called HTC this afternoon. Told the CSR I'd be having some issues with my phone freezing. I told them I'd already contacted T-Mobile and that they diagnosed it as being an issue with the class 2 SD card and that HTC would be able to assist me with this issue by sending me a class 4 card. The first CSR said I had to talk to their tech support first. I told the tech support guy the exact same thing I told the first CSR, so the tech support rep transferred me back to the initial CSR line. The second CSR I got asked me if I'd spoke to tech support, I said yes, and she then processed the sd card replacement. They asked my IMEI number and when I'd bought the phone. I reiterated that the issue was the card being a class 2 and that a class 4 is what was needed to remedy the issue. The CSR looked up the replacement SD card information and she said it was in fact a class 4 16gb.

Besides having to talk to 3 different people, it was easy as pie. My new SD card should be here in 2 weeks.

:D