[G2 and Desire Z General] will_riot:
Dear Customer,

Thank you for writing to us at Amazon.co.uk with your concerns.

First, please allow me to extend my apologies for any inconvenience caused in regards to the delay in dispatching your order.

I have checked your order and we are still waiting for the item to be delivered to us by our supplier.

We still expect to deliver your order by the date listed in Your Account: November 08, 2010.

It is certainly not our intention for our customers to have anything but a pleasant experience at Amazon.co.uk.

I really appreciate your patience you have exercised regarding the order and do understand that you have placed this order on October 01, 2010 and since then have been waiting for the items to be delivered.

Sometimes unexpected fluctuations in supply can add time to our original availability estimate. We have learned that "HTC Desire Z Sim Free Mobile Phone" is not yet released.

Please note that the availability and dispatch times listed on our website are estimates only, and not guarantees. While we do our best to adhere to these estimates, our inventory is constantly changing based on information we receive directly from our suppliers, and occasionally, unexpected fluctuations in supply can result in us being unable to fulfil an order.

We never wanted to forward this disappointment to you. Rather, we will be more than happy if we are able to assist our customers in receiving what they want.

Even, I understand that you wish to have the items to be shipped and delivered on time, we have to rely on our suppliers to ship the items to you, and our suppliers were not able to procure the items.

I can assure you that we are using every tool at our disposal to get this item for you, and all we can do is "press" the supplier in hopes that we can get the items for you.

However, please be assured that we are here for you to obtain the items and dispatch them as early as possible.

Once it has been dispatched, we will send you an e-mail message confirming the date, contents, and method of delivery.

I once again appreciate your patience and understanding in this matter.

We do our best to ensure that all of our customer orders leave our Fulfilment Centre in time for delivery by the estimated date listed in Your Account. We are sorry that we have not met that goal in this case and hope that you will give us another opportunity to prove the quality of our service to you in the future.

I can certainly understand that this was not what you expected when you placed your order and would understand if you had prefer to cancel it. If you do wish to cancel an item or an order, please visit the "Your Account" link at the top of any page of our website, and then click "Cancel or Change Orders". After signing in with your e-mail address and password, you will be able to view your order history and cancel any item or order that has not yet entered the dispatch process

We will not charge you for an item until we dispatch it to you.

I apologise for any inconvenience caused and appreciate your patience and understanding in this matter.

Thank you for shopping at Amazon.co.uk.

Warmest regards

Nagalakshmi Mandadi

Amazon.co.uk