[Vibrant General] hdano:
The same problem

The same problem!!!!!!!!!!!!!!!!!!!!!!!!!

Latest Kies (with 5 versions back same too),

W XP SP3, fujitsu siemens computers wlan 802.11b g sis163u adapter.

To be honest, never will be fixed.

Read my live chat with samsung, :mad::mad::mad::mad::mad:

Please wait for a Samsung Agent to respond.

Chat Information You are now chatting with 'Annie'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Chat Information Your Issue ID for this chat is LTK5640223896X

Annie: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Daniel: Hi

Annie: Hi Daniel. Please let me know how can I help you.

Daniel: I have a problem with Samsung Kies program

Annie: I am sorry to know that.

Daniel: After searching on internet, I am not the only one

Daniel: Always after starting the program, my wifi connection goes off

Annie: Okay. I understand that you are experiencing issues with Samsung Kies application. Am I correct?

Daniel: yes

Daniel: please read this

Daniel: http://androidforums.com/samsung-galaxy-ace/378475-kies-disable-my-wifi-notebook.html

Annie: Okay. Please let me know if you have purchased Samsung Galaxy S II, Epic 4G Touch SPH-D710 in US.

Daniel: and here is more people complaining

Daniel: http://xdaforums.com/showthread.php?t=795270

Annie: Thank you for providing the weblink. Unfortunately we cannot access third-party websites.

Daniel: no, I have samsung galaxy S2, purchased in Slovakia

Annie: Thank you for confirming.

Annie: We in livechat only have information about US model of Samsung mobile phones, as the features will differ if you purchase the phone from other Country.

Annie: LiveChat support on Samsung.com is for the U.S. models only. Unfortunately, we do not have technical or troubleshooting information for non-U.S. models.

Annie: I request you contact Samsung Slovakia, to get exact information regarding the issue you are facing with kies application.

Annie: I will provide you with their contact number.

Daniel: no matter what phone I use, it is problem of the Kies program

Annie: Yes, I understand your concern.

Daniel: support in my country said, they have no impact on development of the software

Annie: I understand that. Once you connect the S II phone to Samsung Kies software Wi-Fi connection will be disabled automatically on the phone.

Daniel: many people has the same problem, but nobody knows, where to call

Daniel: no

Daniel: once I start the program Samsung Kies on the computer, wifi connection goes off

Daniel: no phone connected

Daniel: looks like when the program is starting, it handle with computer connection

Daniel: until I start Kies program, there is no problem at all

Daniel: and this problem is confirmed, because exactly the same problem has my laptop at work

Annie: Yes, I understand that. Once we connect the phone to Kies 2.0 we need to turn off bluetooth and Wi-Fi to sync the phone with PC.

Annie: However I request you contact Samsung Slovakia to get exact information.

Annie: Unfortunately we do not have any information on non-US devices.

Daniel: omg, once again

Daniel: once I start the program Samsung Kies on the computer, wifi connection goes off , no phone connected

Annie: I will provide you with their contact information. As of now this issue is not registered with us, so we do not have exact information regarding the issue.

Daniel: it is not about the phone, it is the problem of the Kies application

Annie: I apologize for all the inconvenience this may have caused to you.

Annie: I understand that. Unfortunately this issue is not registered with us.

Annie: Please let me know the version of Samsung Kies.

Annie: Not to rush you, are you with me?

Daniel: yes

Daniel: I am here

Annie: Thank you for replying.

Daniel: right now, I can not check the version, because if I start the application, it will disconnect me

Annie: May I know the version of Samsung Kies software.

Daniel: but if I check the update, it sazs it is up to date

Daniel: sorry: but if I check the update, it says it is up to date

Annie: Okay. Please let me know if you have any update for Samung Kies software.

Daniel: I found the information in applicaton folder

Daniel: it is 2.0.3.11082_152

Annie: Thank you for providing the information.

Annie: I am sorry we do not have much support and information on Samsung Kies application.

Daniel: I was afraid that

Annie: I am sorry for that. I request you contact Samsung Slovakia support to get exact information regarding this issue.

Annie: To be honest we do not have any information about Samsung Kies. However I will provide you with their contact information.

Annie: I understand how you feel right now.

Annie: You can reach them at: 0850-123-989 a toll free number.

Annie: http://www.samsung.com/sk/

Annie: I would have surely helped you if I have any information regarding this issue.

Daniel: I already did contact samsung slovakia, they said same as you

Daniel: no information about samsung kies, that's why I tried your live support

Annie: I am sorry to know that.

Daniel: :-(

Annie: Okay. I understand that, unfortunately we do not have any information on Samsung Kies software.

Daniel: ok, thanks anyway

Annie: Okay. We in live chat provide troubleshooting steps for technical issues you are facing with Samsung phones only.

Annie: I am sorry for all the inconvenience this may have caused to you.

Daniel: OK, thx

Annie: You are welcome and I am sorry, I was unable to provide you with the information you were looking for. However, is there anything else I might be able to assist you with?

Annie: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!

Chat Information Chat session has been terminated by the Samsung Agent.