yashsingh1/xdaforums huggingface dataset:
[HD2 General] mfish123:
My experience with the SD card replacement

I called today and first spoke with tech support. I told them I had stuttering and choppiness issues when playing movies or music stored on the SD card. They also asked me when I bought the phone - I told them 9 months ago. And they also asked for the serial number. They had me copy the contents of my SD card to my PC, format the card, and then copy the contents that I had backed up, back to the SD card. Of course I did not do this but waited a reasonable amount of time and told them I completed this and still had the problem. They did also ask how much data was on the card and I told them 5.4 gb.

After I told them I still had the problem I got transferred to accessory department and they took down my shipping info and gave me a tracking number. I asked this rep if I'd be getting the same card or something different - I tried to play a little dumb. she said I'd get the same exact card that the phone shipped with. I asked how this would alleviate the problem if its the same card and she said the cards they shipped with were from a bad batch. I then asked point blank if they could send me a class 4 card to ensure the problem gets fixed and she said unfortunately until corporate changes the policy they can only send me the same card the phone shipped with. I didn't want to push the issue further and thanked her for her help.

It seems like others are being promised a class 4 card. I should have it by end of next week and will be curious to see what I get. I'll report back.
[HD2 General] Chitown021:
I will be interested to see what everyone ends up getting and if anyone actually receives a class 4 card. I will post what I get whenever it arrives.
[HD2 General] ElaineD:
Ditto. :cool:
[HD2 General] tritran18518:
I just got mine today, however, it is a class2 samsung sdcard. HTC already preloaded a game/ transformer file and something ( i don't remember). I tried to format the new sdcard but i failed. Right now, i cannot do anything with the new sdcard . wth is that ? :(
[HD2 General] ElaineD:
I hope I get a class 4; I really want these problems to evaporate... poof!
[HD2 General] tritran18518:
After hours tried to find the way to fix the sdcard, now i get the new error: x80070079: the semaphore time out period experid Samsung suck :mad:
[HD2 General] jfmckenna:
yeah i did, they said now that it was an error i received the mytouch sd card on accident and that i would now have to call back monday because they are changing how they send out new sd cards. It is not required to put a credit card on file because htc wants the cards back from everyone now, a prepaid postage is mailed with the new card and the old is to be returned.

**Also the CSR noted that the class 4 card had only faster write speeds not READ speeds so there would be no performance boost when calling information to the memory card only when copying files to it, can someone verify this?
[HD2 General] savd:
I just got mine today and its Samsung class 2
[HD2 General] dmystic1:
Does it have the games and transformers on it?
[HD2 General] savd:
yes it came with the movie and games (trial)
[HD2 General] crisisinthecity:
Yep. The class is only the write speed. Although I did notice an increase in the time it took to load all of my folders when I was accessing "Albums" when I switched to the Kingston Class 4 16GB card. MicroSD cards have a faster read speed than write speed, so the manufacturers class them with the write speed. Different manufacturers have different read speeds. Maybe that is why the Kingston is accessing files on my card faster. Simply because it reads faster than a Samsung card...

What's with the software problem on the SD card though?
[HD2 General] xnifex:
for those that have received their card, did you get any type of tracking number?
[HD2 General] ElaineD:
All I got was an order number. ;)
[HD2 General] summonme:
What about me in Norway, can i e-mail them and ask for it to be sent to me?
[HD2 General] xnifex:
They'll probably tell you no.
[HD2 General] Chitown021:
Same here. Is there a place on the HTC website that you can plug that order number in to check the status of the shipment?
[HD2 General] ElaineD:
I looked on their (HTC) site ... nothing. I suppose you could email them and ask for a tracking number using your order number.
[HD2 General] nkawtg:
HTC Now Charging for New Card

Just called HTC and due to this thread and others they were crushed with requests for new cards so they have implemented a new policy as of this morning. You can either send the old card in and they will check it out or you can leave a credit card ($79 if you do not return old one within 10 days).

Fortunately, I called early enough this morning before the computers were set up with the new requirement to take the credit card information. I suspect since this was implemented just a few hours ago, they will have the system corrected soon.

BTW, I called on Saturday and was told to call back this morning because they were out of cards.
[HD2 General] godman_8:
omg I just called and its true!!! I want a working 16gb sd card, and I threw mine away and had to buy a 8gb cuz, i was broke
[HD2 General] xtacybyme:
just ordered my replacement, took me 4 phone calls, and 3 of the 4 calls they were passing the buck, tmobiles problem not htc's problem. what you read on the net isnt always true,, they don't have many complaints. etc..

the replacement is coming form texas

they have no clue what brand it will be.

it will be same generation.

it will be the same size.

they offer advanced return and regular return, advance they charge $1.00 and ship card immediatelly, and if they dont recieve defective card in there warehouse in 30 days you will be charged fUll MSRP of card shipped to you. if they do.. well then you will not be charged.

Regular return, you ship the card to them first then they ship one to you, takes longer, but no charges to your accounts.

i will DEF be back here and give my test results for the rest of you.. ive had this phone and card since the day it was released by Tmobile. and have tried probably 12 different roms here, and have had nothing but problems with my phone. i'm a business owner and this phone has cost me quite a few jobs due to lockups, not being able to call customers back, etc. there were times i reboot my phone 10-15 times and still could not get sense to work. i've been to my wits end with this htc hd2. and FINALLY last week after taking SD card out, the phones been running flawlessly since! so i really hope these 16GB generation 2 replacements fix all of our problems and we all can START to enjoy our EXPENSIVE Purchases, that we as a whole have had to troubleshoot ourselves to get working!
[HD2 General] CrazyinTX:
I called earlier and am having a card sent to me. The process was pretty painless and took less than 5 minutes. Like the past couple before me - I had to provide credit card information. This is a replacement SD card for my husbands card (he's been using a 8GB card). He just informed me that he's thrown out the old 16GB card because we couldn't do anything with it at all. Not even access it via the PC. =/ So now looks like I'm screwed. :( I have no replacement card to send back.
[HD2 General] xtacybyme:
i guess if i didnt have replacement card.. maybe you should research on getting a newer generation card, instead of one from htc. 1. probley be cheaper, 2. none of us know yet if this will fix our problems (same size card, same generation)

not sure what others think here. but if it was me. i'd BUY a replacement elsewhere.

You know thats another thing. i know this isnt a recall. but you would think for the price of these phones, HTC\Tmobile would have emailed there customers who bought this phone on or near the release date, and inform them of problems with these cards.. its taken me months and tons of troubleshooting to finally realize it was the D&%n sdcard, and not my tweaking or roms, or phones that were lemons (phones... being i bought 2 when the htc hd2 was released, and my dads phone has had same problems as mine!)
[HD2 General] d0ug:
Could be an issue with the firmware/micro controller inside the SD card itself
[HD2 General] rr5678:
That's most likely what it is.
[HD2 General] daganb:
I called in on Oct 5th and received a order #, was told up to 4 weeks. Should I be worried that this new policy of needing a CC# will affect me?
[HD2 General] scar2008:
Just got my microSD from FedEX today. They sent a Class 4.
[HD2 General] camoko:
When did you order it and how long before they actually shipped it? Still waiting for mine to hit my door...
[HD2 General] xnifex:
lucky. I got mine today & it's the same Samsung Class 2 card as everyone else
[HD2 General] ElaineD:
Where are you located (may be a function of where they're shipping from), when did you order, and what were your exact complaints when you talked to HTC?
[HD2 General] Tachi91:
im still waiting for mine i called like 2weeks or so ago... the rep askd me wen i wud expext da card... didnt tell me wen it wud arrive... so its either a class 2 or 4
[HD2 General] Chitown021:
I ordered mine on the 4th and haven't gotten it yet. I wish there was a way to use that order # they gave me to check the status of the shipment.
[HD2 General] leonowski:
new card does seem faster

I just got my card today. I copied my android files to it and the progress bar for haret moves along much faster.

I also got just the class 2 Samsung card but it seems faster than the class 2 that came with the phone (SanDisk).

Update:

While the card does seem faster, it seems to have caused a couple of problems for me in Android.

1) The power usage has gone up about 2x while using this SD card according to the "Current" widget.

2) I'm getting screen freezes more frequently.

So, back to the original card for me. This new card will be used for something else.
[HD2 General] prudviraj:
When did you order the replacement?
[HD2 General] leonowski:
October 1st.
[HD2 General] smokeingit:
I put my order in oct. 1st and just got it via UPS. here is a pic of the memory card also it indeed is class 2 but windows runs smooth now.
[HD2 General] Cambxo:
Yup the new Samsung card seems to be using more ma when idle use to get 4-5 ma now getting 60 ma when idle
[HD2 General] xnifex:
where do you get that info?
[HD2 General] Cambxo:
Current widget
[HD2 General] ElaineD:
I'm glad it seems to make windows run better, but I don't think I can take another hit to my battery life. :mad: I barely make it through the day as it is!
[HD2 General] xnifex:
i'm guessing that's for android. man i really need to try that on my phone.
[HD2 General] linuxajay:
No more free cards

They will only replace -- no free micro sd giveaways
[HD2 General] camoko:
:) Good Morning, Sunsine... :D
[HD2 General] fx.dcny:
Its official! only exchanges, no freebies

HTC confirmed that they will only replace a class 2 16gb microSD card with another 16 GB Class 2 MicroSD Card but with different software on it. The will do so only if the present micro card is returned to their warehouse. The advance option allows you to order it using your credit card, but it will be shipped when available, and the present card must be shipped back to htc within 3o days of receipt of the new card. Else, there is a $90 charge for the new microsd card. I think its cheaper to buy a class4 microsd card off ebay than to deal with htc on a replacement of their buggy cards.

Coincidentally, i realise that all android builds run perfectly on my hd2 without freezes/locks/screen of deaths when i run them off another class 4 microsd card. Regarding hardware repairs, HTC offers a 15 month repair warranty on their phones after it is shipped to them, but they will not provide a replacement phone, they will not provide a service phone while your phone is under repairs, and htc will charge for all repairs that are needed for the phone. I guess this is Taiwanese service at its finest. Unless I am mistaken and HTC in America is a licensed distributor for HTC from Taiwan, at which point it becomes, You bought it, now it is your problem. Bought my phone at full retail price on the day of launch from tmobile, now on handset #4.
[HD2 General] ElaineD:
Just called HTC ... backordered, no tracking # :(
[HD2 General] rr5678:
I couldnt even call. Tried at 8:30. The nexus one line works, the all other devices line is closed
[HD2 General] ElaineD:
(888) 716-3594 Then, be prepared to sit on hold. :( Have your order # ready.
[HD2 General] xtacybyme:
Well got mine. its a 2nd generation and its a samsung. (San Disk Is what Came With Mine)

Phone still locks up. i removed all my music from NEW SDcard. and phone works flawlessly. so not sure if all of you have music on your SD cards, and if you want to back it up and then remove the music from SD card to test if your issues are caused by music as well...

All i can say is i'm EXTREMELY pissed off. I bought this phone after using HTC phones all the way back to the E200, And in my honest opinion after buying two HTC HD2's (And the Money I Spent, And The Contract I Was Forced Into) i would THINK the product would work as described. And not being able to have music on my HTC HD2 due to locks ups Is BS! I'm a business owner i travel, and when i buy something i expect it to WORK, and that i don't have to tweak crap, or troubleshoot it for 6 months. I Swear ive got over 200 HOURS in troubleshooting this d%&n thing!

If I had the Power I would Def Go For Class Action On This Phone!

wifi shuts itself off when in standby (had to tweak it)

HTC Alarms don't wake Ya UP - Had to buy a third party App

IE Is sluggish as H#%L

Outlook contacts make HTc contacts blurry and unnoticable! (tweak we all had to figure out)

mms messages undelete them selves, have called tmobile and htc. gave my new sim card and everytiem i reboot phone i get a notification of 129 which is EMPTY, they have no clue what it is, and of course quit calling me back after they couldnt figure it out.

syncin with outlook. Is A JOKE! duplicate contacts, Calendar alerts are constantly moving. Birthdays are impossible to keep up to date, when sync'n B-Day's move ahead or multiple B-days are added to outlook.

And the List Goes On!

They (HTC-Tmobile-Microsoft) Have yet To Hear The End Of Me.

It's pretty sad. my gf has a iphone and has NEVER had a problem with anything! And I HATE ICRAP... with there minimal settings, options etc... But I'm seriously debating looking into other Cell phones... android? i dunno.

If i didnt have msn email accounts for personal and business. i'd switch in a heartbeat without any seconds thoughts, to droid or nokia, etc!
[HD2 General] DisneyF1:
HTC has discarded any unshipped 'pre-policy' orders

Hey all,

After two days of hour-long phone calls with HTC I found out why I have not received my SD card ordered the AM of Oct 4. When I finally got to a supervisor, she told me that there had been a policy change shortly after my order to require a CC# or recipt of SD card before they would ship a new one. She also very candidly told me that all pre-policy orders that had not been shippped were "discarded." Asking why no one bothered to contact me about the policy change or need to update my order, I was told that I must have slipped through the cracks as they did contact everyone.

If you have not received your card or heard from them, best give them a call and re-order. As of yesterday they were NOT on back order, confirmed by the same supr. They would not say what kind of card was being currently shipped, though.

In the meantime, I have replaced my card with an old class 4, 4 GB one from another phone and have had no further freezing. I did take off Albums and Music tabs from Sense, however, which I understood to be a major contributor to the problem.

FWIW

-OZ

(also got them to send the card FedEx air for the trouble...)
[HD2 General] xtacybyme:
Disney F1 im running test on mine now still so far since 3pm yesterday afternoon, after removing music completelly from sd card .. no locks ups or freezing...

i am on gen 2 card samsung.. would you be willing to try you music and albums tabs for a day or two. to confirm thats waht caused your lockups? or if it seems to be fixed now. maybe we all need to go for gen 4 cards to fix these issues once and for all?!
[HD2 General] xtacybyme:
oh yeah.. and then charge them our hourly rate for troubleshooting there phones for em. Never happen... but i know they owe me HOURS of my life back!
[HD2 General] Chitown021:
Crap! I ordered mine on the 4th and still haven't gotten it! I'll have to give them a call once I get home so I can give them my order number...

I was never contacted either. I even remember giving them my email address when I placed the order.
[HD2 General] DisneyF1:
Will do starting tomorrow. I hope to have the new card by then as well.
[HD2 General] DisneyF1:
off topic:T-Mo has released Firmware 3.14 on 10/19

Just got off the phone with T-Mo Tech regarding another issue and they mentioned during the call that on the 19th text messages were begun to notify HD2 owners of how to upgrade to 3.14.

-OZ:)
[HD2 General] Chitown021:
Yep, I got a text about it this morning.
[HD2 General] SuperSport:
Just Downloaded it. Will be cooking with it soon. :D

Go HERE, click 'get software', enter your IMEI, and bam.
[HD2 General] ElaineD:
I hope NOT! :mad: I called on the 15th and they assured me it was merely on backorder and they had record of my order (as do I). HTC

never

notified me of any changes.
[HD2 General] mrjazz:
great

will try it today and see
[HD2 General] Chitown021:
I'm going to try calling them today and see what they say.
[HD2 General] ElaineD:
Post your results, please. :(
[HD2 General] Chitown021:
I called today and the woman I spoke with said it was on backorder and would be shipped as soon as they got more in. She never asked for a credit card or said anything about returning the old one.
[HD2 General] bryangopan:
This is the correct up to date info
[HD2 General] ElaineD:
So did I and I got the same reassurances. :) However, I notice we're in the same part of the country.
[HD2 General] kevoriole:
I hate to bring bad news. I appreciate everybody's work so just thought I'd let you know they sent me a Samsung 16Gb Class 2 sd card. It works better than the stock Sandisk but I was looking forward to a fix a little better than "free bumpers" Like a class 4 minimum.
[HD2 General] kevoriole:
I Cooked 3.14 T-mous ROM I still had freezing issues and lockscreen freeze. WTF. I just used HD2 Tweak and disabled the lockscreen since sleep mode is OK. I received a Samsung Class 2 16Gb sd card and still have problems. I hope you guys port WP7 soon. Killer hardware but 6 months of fracking around is too much time. If I didn't like freedom I'd have an.... I can't even say it!
[HD2 General] DisneyF1:
2 days and mostly ok...

Got the new SD card as promised by HTC on Friday viz Fedex overnight. 16GB, class 2 Samsung. Copied over contents of current card and put it into service, no problems. Used it for a day as is and no problems.I am running ROM 3.14xx.0 which is the leaked release versus the 3.14xx.1 official T-Mo ROM.

Added back Album and Pictures tabs as requested, no problems in two days so far.

I have had an error message stating that something occured that caused me to re-syncronize all data to my device. This happened a lot with my TP2 and is a real pain. I hope this is just an annomally.

Will update this post if anything odd happens.

-OZ
[HD2 General] anhyeuemmaimai:
wait? what? wait for a fix? they did fix the issue by providing a better card (read compatable) it may just have been a bad batch of cards and that is why people have problems with them and they were replaced.
[HD2 General] Psyrecx:
I was told mine would be here in 2 weeks at the latest on the 4th, still nothing...
[HD2 General] d0ug:
Exactly, you had what shipped with your product replaced with an equivalent. The problem that HTC is fixing is not that the cards are slow, it is that they have intermittent transfer problems.

If you want something that is faster than what was originally sold to you, then go get it on your own. Hint, sell the one you got and put the sale price towards the purchase of what you really want.
[HD2 General] DisneyF1:
Replacement card has camcorder problem

Well, just after writing that the new card was working well...

I have had one freeze returning to the homepage that waiting a few minutes cured.

Bigger problem - using the camcorder positively killed the HD2. After the first two seconds of recording it goes into 'slow motion, staggered motion' and when the recording is stopped it goes into terminal hour glass mode. After a minute or so of the swirling colored dots, I hit the home key which stopped the 'freexe' and the video (very bad quality) was stored in full to the card.

I tried every setting at every resolution with the same result. The only thing that made it work normally wa to change the storage away from the card.

Very frustrating. I'll call HTC tomorrow and see what they recommend.

Anyone else with new card problems?

-OZ
[HD2 General] tally_pj:
These htc A-holes didnt email me about wanting the old card back and its been 20 days so I called them and got the bs about wanting the old one back now and the email they now sent. (Dear Valued Customer,

Your request for a replacement accessory has been approved.

Order Number(s): 1XXXXXX

Please use the following information to return your product(s).

1. Pack your accessory in an unidentifiable box. Make sure it is rigid and

in excellent condition with no punctures, tears, rips, or corner damage,

and that all flaps are intact.

2. Please place ONLY your original accessory in the box. Please DO NOT

include any other accessories that are not covered under this RMA.

3. Securely cushion the contents in the box so it is not loose. Make sure

you use enough cushioning material to ensure that the contents do not move

when you shake the container.

4. You will be responsible for in-bound shipping charges.

We recommend using a shipping method that will provide you with a tracking

number.

5. Please write the following shipping address in bold capital letters on

the front of the box:

HTC Accessory Replacement Department

3719 West 96th Street

Indianapolis, Indiana 46268

6. Clearly label the package with your Order Number(s). Packages without a

valid Order Number(s) will be returned to the sender at their expense.

7. Please drop off at any convenient FedEx location.

HTC is not responsible for shipping damage or loss of goods for non-RMA

items. Failure to follow the procedures outlined above will delay the

process or void your replacement order.

If you wish to check your replacement status, please contact us at

1-888-871-3305.

Thank you for choosing HTC. We appreciate your business.

Sincerely,

HTC Customer Care

1-888-871-3305

What a bunch of bs, I think I will stay away from buying another htc if this is how they want to treat there customers, lets just f the customer and change what we told them before cause it does not benefit us.
[HD2 General] DisneyF1:
camcorder issue resolved! among other things...

Okay, get this...

I thought the camcorder issue may have something to do with the album and music tab issue and they do! When I remove the music and album tabs from Sense, the camcorder acts normally in every resolution and setting. Put them back on and the camcorder is broke again.

Guess I'll be doing without those tabs.

Now if I can figure out why two Swype files are causing resolve issues and why my recurring appointments won't sync.

-OZ
[HD2 General] kidrythm:
what a fiasco...

gonna pony up and get a 16gb c4 today on my own...
[HD2 General] rr5678:
THANK YOU! You've given me the address to return it. Those tards didn't include instructions in the package
[HD2 General] Ichibahn SLC:
Did they ask for your CC#? They didn't ask for mine so I don't know how this would work for them. How would they cancel the replacement on me if I receive the card?
[HD2 General] xtacybyme:
OZ ive been real busy, but have yet to put music on my htc. and its been running fine. i think HTC has bigger issues then they think.