[Captivate General] Krad:
Just chatted again with Samsung Support and there is no additional update coming out to fix the GPS. Anyone wanting to jump ship waiting for a fix, can jump now.

here is my chat log...

Please wait for a Samsung Agent to respond.

You are now chatting with 'Alice '

Visitor: hello alice

Alice : Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: I had chatted with support last week about the over the air update to my captivate phone via att.

Visitor: the samsung rep told me not to do it

Visitor: which i did not.

Visitor: I did notice that a Kies mini application is now listed on your website

Visitor: should i install that? will that give me the update to my captivate phone?

Alice : Yes, that's correct.

Visitor: I understand from my previous chat session that a gps update was coming

Visitor: before the end of september

Visitor: is the update from this Kies mini program that update? or something else?

Alice : The update was for the firmware and to fix the GPS issue as well.

Alice : I'm sorry, the update is not for Kies.

Visitor: I was told that the update, wasn't the gps update

Visitor: and it wasn't ready yet, and that when it would be ready it would be on the samsung website

Alice : I'm sorry for the mis-communication.

Visitor: after speaking with my friend who applied the update, he said his gps didn't get any better

Alice : The update was for the firmware which also enhances and fixes the GPS issue.

Visitor: is the over the air update the same as the one from the Kies mini?

Visitor: so is it fair to say, that this is "the update" and no other ones are coming out to fix the gps issue?

Alice : No, the firmware only updates the connectivity name from Samsung Kies to Kies.

Visitor: i do not understand your last reply

Visitor: once i load the mini kies software, it will push out an update with the last letters JH7

Alice : I understand your concern.

Visitor: this firmware or fix is the one to fully address the gps issue?

Alice : Yes, that's correct.

Visitor: there are no other updates coming out before end of september?

Visitor: so i am to expect the next update will be android 2.2 operating system?

Alice : Please click on the link given below to access the article with instructions to update the handset:

Alice : http://ars.samsung.com/customer/usa...ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=339171

Alice : The Update is not for Android 2.2.

Alice : In the future, the device should be upgradeable to Android Froyo 2.2.

Alice : Important Notice: Samsung Customer Care has no knowledge of when/if a release will be made available prior to official release.

Visitor: what i am trying to get at.. is there any other gps fixes or updates coming out to make the gps respond better

Visitor: i think there maybe an issue with my phone because i am unable to check for a software update

Visitor: it says it can't connect to att servers

Alice : The link provided is to update the handset and if the fix for GPS issue.

Alice : In this regard, I suggest you try updating the handset after a while as the network to update is now al a maximum load and may take some time.

Visitor: i read the article

Visitor: and it does not say there is a gps fix or update in it

Visitor: sorry

Visitor: see it now

Visitor: ok will try kies mini route.

Visitor: if my gps is still not working properly what do you suggest?

Visitor: a replacement?

Alice : Typically Samsung warranty covers repair only, unfortunately I do not have the authority to offer any exchanges at this time. If you would like to only discuss an exchange at this time, I can recommend that you contact our Voice support at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).

Visitor: I of course have to try the update first...

Visitor: but in your opinon, should i request an exchange if it does not work?

Alice : If you experience any issue after updating the handset, please call the above provided phone support for the options available according to the situation.

Visitor: ok thanks for your help