yashsingh1/xdaforums huggingface dataset:
[G2 and Desire Z General] WilliamStern:
I don't care what anyone says. There is no flaw with the hinge design. I have yet seen a video of the hinge having/giving any kinds of problems when using the phone the way it's meant to be used. I've been using my phone while in bed, and not once did I feel that the sceen was going to slide down.

Seriously who in hell walks around holding the back end of the phone with their finger tips while it being upside down? NOBODY!

I think people just love to go out of their way to find something wrong when a new product comes out. One guy posts a video of this so called hinge flaw, and everyone wants to cry about it because they can't hold the phone with finger tips. LMAO!

I've played with at least 4 G2's, and every single one does the very same thing. This leads me to think that it's not a flaw in any way. My phone does the same thing as seen in the video, and at the same time it "SNAPS" open, and closed tightly.

I think all the *****ing is in ways of trying to get something out of T-Mobile. Free phone, discount, better rates, or whateve else you can think of.

If you order the phone, but say you'll return it if the hinge does the same thing in the video, don't bother. You're only gonna be wasting your time.

If you already own the phone, and want to exchange it because your phone does what's seen in the video.... guess what? The new one is going to do the very same thing. You know why...? BECAUSE IT'S THE WAY THE DESIGN WORKS!

... and if you cant deal with this, you should look into another model.
[G2 and Desire Z General] :
The lack of a position lock is a huge over sight directly related to it's function and design.
[G2 and Desire Z General] philosophics:
Ok, so maybe most of us have come to the conclusion that there is no issue with the hinge.

Has anyone contacted HTC so we can get a direct response on the subject? See what they have to say about it, rather it be an issue or not?

I'm just wondering...
[G2 and Desire Z General] itp:
There are videos posted that display hinges that don't show the loose behavior. How are you so sure that exchanging the phone won't change anything?
[G2 and Desire Z General] WilliamStern:
I've seen those videos, and the the tip of the thumb is holding the phone in place. You can see though the small gap, and see that.
[G2 and Desire Z General] elracing21:
Ok for those people who don't have the phone you are not able to bash those who do in saying that its not a defect or "don't hold the phone like that". You haven't had the chance to have the screen flop down wile texting like others have. I myself was worried until I purchased the device earlier today.

The fact is that the screen is really heavy and it will drop down if the phone is past a 45 degree angle. I myself hold the the phone with both index fingers behind the phone. This holds the screen still in any position but my hand falls asleep after about 10 min of use. Its not the proper way to hold the phone but its not bad either.

I played with 4 different devices before buying my own and 3 of those 4 were loose only one seemed smooth and not flimsy. My own itself isn't as loose as others but I see it in time loosening to the point its annoying. W/e though I love the phone and if anything ill return it after 20 days and get a new one.

The memory is an issue. But I'm being patient until we get facts and press adresses from htc or tmo.

Now stfu if you don't have the phone. Go buy it then talk ****. This phone is amazing
[G2 and Desire Z General] itp:
Thanks. I'll look at them again when I'm back at a computer.

I'm keeping an open mind until my G2 "pre-order" (grumble about the early sale at stores vs. slow pre-order fulfillment here) arrives in the next few days.
[G2 and Desire Z General] WilliamStern:
I don't think you'll have anything to worry about. Till I see a video of someone having issues with the hinge while using the phone the way it's meant to be, I'll stick to what I've been saying, and that this is not a flaw. Just a bunch of idiots that text while hanging upside down.
[G2 and Desire Z General] :
So basically, "don't hold it that way" ?

Lol
[G2 and Desire Z General] Fafhrd42:
I HAVE held the phone. As I said, the T-mobile Store in-store demo unit I looked at yesterday was loose and displayed exactly the same pendulum behaviour as the omnihitori video. Today I looked at an in-store unit at Radio Shack and it DID NOT display that behaviour. In fact, when held screen down by the display's security tether (so that none of my fingers were touching the G2 itself, WilliamStern), the screen remained in position (there was some give, as in the videos I previously linked, but it didn't just flop open and swing freely). There was also a faint but audible click from the hinge mechanism itself when opening and closing, indicating that there are in fact springs in the hinge mechanism. There was no click in the T-mobile in-store unit, and from some posts on the T-mobile forums I have gathered that the click is not there for anyone who is experiencing the loose hinge. It would seem that a sizeable production run was released either without the springs, or the springs improperly seated (or possibly inverted) leading to the loose hinges.

And again, it flopping open or closed during use isn't a huge concern. It flopping open while being carried in a bag, be it a purse, satchel, backpack, whatever, and then shifting so that weight is placed laterally on the hinge while partially open IS a concern.
[G2 and Desire Z General] mcp2009:
T-Mobile Fail

So I go to my local T-Mobile store to get some screen protectors and they don't have them out and I ask and she says she has them in the back so she got them. Then I ask her what she thinks about the hinge and she says she doesn't know why people are complaining and that it's only when people hold it at certain angles and that her's doesn't even do it and she goes to show me and then it just slides and she goes on to every other position and it continues to slide out lol. The hinge doesn't bother me I actually like it but it was just funny because she was so sure it wouldn't slide open lol. Thats pretty much it, it was just a little funny. She also seemed a little mad because I said I got mine on thursday and she said "How did you get yours so early?!" because she ordered the same day and just got it, and then she asked me about the memory and asked if I had 4gbs or not and told me that customer care told her the OS took up 2 or 3 gigs (lol)
[G2 and Desire Z General] CaliLove310:
Mine us being delivered this Tuesday the 5th. I'm hoping it doesn't have the hinge problem since the memory problem seems to be affecting every phone.
[G2 and Desire Z General] GrizBiskit:
I think we need to quantify how much the screen is dropping open, especially those of you who don't mind the looseness of the hinge. I was skeptical about the G2's hinge mechanism when I first saw it, and I've still yet to hold a G2, but I believe there can be some defective models judging by some of the input from users on the forums.

I've watched 4 videos demonstrating the hinge: 2 were alright (see Krisrk's video), and 2 were, IMO, defective when compared to the others that did not hang. Omnhitori's video shows the screen hanging down about a half inch when held upside-down, which I see as a big issue. Krisrk's, on the other hand, only budges about 2-3 mm. I don't believe there should be a 0.5 inch "give" to absorb shock when dropped; the device should remain closed when closed, and open when open, especially a high-quality device like the G2.

The way I see it, there are two explanations, either 1) some units are defective, or 2) HTC didn't think this one through all the way. Despite my skepticism, I was confident they could pull it off, which leads me to the conclusion that it is a manufacturing defect because not all the units exhibit this problem.
[G2 and Desire Z General] Okawa:
If I go down to the store and buy the phone out right (For my brother in Japan actually) do you think they will let me check the hinge and memory right there on the spot?
[G2 and Desire Z General] ericc191:
Prob.. the hinge thing isn't a big deal. Not as much as the memory, imo. Been using this phone for the past 2 days at work and it hasn't given me a single issue. And mine is one with a "loose" hinge.
[G2 and Desire Z General] Okawa:
Sweet, yah the memory issue is the main thing but if I can swap it in store for a tighter hinge why not do it, right?
[G2 and Desire Z General] mark925:
Got mine earlier tonight and at first thought it didn't have a loose hinge but after I finally managed to grasp the very bottom of it I found that it was loose.

Seriously, it hasn't been an issue for me and you'd have to be crazy to think you were going to hold it in such a way on a day to day basis that it would ever actually do it.

The big issue here is the memory.
[G2 and Desire Z General] ericc191:
Yeah, see majority of people with a G2 aren't worried about the hinge. That should say something..
[G2 and Desire Z General] Okawa:
Yah, if I actually bought a G2 I would bust it down to see if there is actually a 4Gig chip in there but I am going to wait tell December to see what other tricks T-Moble has up there sleeves.

My Nexus One will have to do tell then =D
[G2 and Desire Z General] veritas17:
Or, someone laying in bed with a pillow behind them trying to post this stupid reply to you while this supposed functioning hinge keeps letting my screen drop down on my fingers while I type.
[G2 and Desire Z General] ThaGeNeCySt:
My index fingers usually hold the sides of the screens when i'm standing or laying down and typing (when I'm not swyping) I guess all the gaming I do prepared me for this moment lol
[G2 and Desire Z General] kcm117:
No design Hinge problem

4:10 in this video: http://www.youtube.com/watch?v=TUlrXSER8RE

This guy doesn't have hinge problem, so he's probably correct in saying that its a defective batch. Those with loose hinges should be able to get a replacement if they show a t-mobile rep this video huh?
[G2 and Desire Z General] ThaGeNeCySt:
I went to the T-Mobile store hoping to see a demo unit so I could compare but they didn't have any... those of you who contacted T-Mobile and are getting a replacement from them, how are they going about it? Even though I don't really have an issue with it.. For the amount I spent, I'd expect it to work like those who don't have the "loose" hinge problem.
[G2 and Desire Z General] lucidpriest:
Ok, so now I've got the phone. It's all loose hingey, really annoying. Despite this, the phone is amazing, the first time I've used a phone that's as useable if not more than my laptop.

My questio right now is, those who've called in for replacements, what's your experience like so far? Are they sending you the replacement first then letting you send the phone back after?
[G2 and Desire Z General] philosophics:
I've been trying my hardest to get a replacement but they want me to return it cause I'm in the buyers remorse period (as you ALL are)

So I have to wait till the 14 days are up and then call in about dust being under my screen and my hinge becoming flimsy...

Sent from my HTC Vision
[G2 and Desire Z General] firebert:
Just went to the TMO store today and the employee let me check out one of the working display models. It has the same loose hinge everyone is talking about. But I don't see why its an issue for anyone who holds the phone in a normal fashion. (Ie not holding only the bottom portion of the phone upside down)
[G2 and Desire Z General] androidlicious:
I don't have a G2. I'm interested in the phone but this hinge issue has me concerned. I personally see it as a big deal because if it is loose now, imagine how the hinge's condition will be after a few months of use. However, I might be overreacting.

I've never done replacements before. How do those work? Just walk in, complain, and T-Mobile replaces your phone with a new one no questions asked? Or do they give you a refurbished one?
[G2 and Desire Z General] ericc191:
Yeah.. if people are reporting some of the ones from a newer batch are just fine, then I'll be exchanging mine. Why not.. is what I say. Though, if they won't let me exchanged it, I'll live.
[G2 and Desire Z General] f00tball7:
I pre-order/bought mine from T-mobile over the phone, I was able to call them and get a replacement. I would call them and start the process BEFORE the 14 day remorse period expires. They gave me no hassles at all, and i should have a phone by the end of the week. In the meantime it's back to the G1. Good luck.
[G2 and Desire Z General] j.books:
ok... I'm really not one to whine and complain unnecessarily, believe me. i'm always skeptical of whining. but... my hinge is loose. like, really loose.

I don't care about it coming open when holding it upside down. I'll never hold it like that. I do care about it closing on its own if I lie on my back, holding it above me. but the worst part to me is when the keyboard is open, when I use the touch screen there is a very noticeable wobble to the screen. especially on the bottom, like when hitting 'home.'

if other people are happy with their units, thats great. but don't tell me my concern about my own unit is unjustified.

I'm taking it to the t-mobile store today and I'll report back if I hear anything useful.
[G2 and Desire Z General] Arcadia310:
Sorry to hear that man. Definitely go by and exchange it. When you have the keyboard open do your index fingers hold it in place? Mine do when I'm typing.
[G2 and Desire Z General] j.books:
no I guess I don't really hold it like that. also I should say, I would probably rarely type while lying on my back. but still.

also, I love the phone otherwise. I'm not hating on the phone. when its closed, I have absolutely no problem with it.
[G2 and Desire Z General] Jon C:
My Hinge is cartoonishly loose to such a crazy degree.

If I even so much as tilt the phone, the screen pops open (I almost dropped it taking it out of the box because of this). If the screen is open, and I tilt it even the slightest bit, it slams down. Ridiculous.

Well, time to mail this POS back to T-Mo. :mad:

So far, not impressed. But at least the GPS and compass work. That's more than I could say for my Vibrant. :rolleyes:
[G2 and Desire Z General] vdub804:
Thats crazy im glad my g2 isn't loose at the hinges if it was I'd just return it
[G2 and Desire Z General] StuRoid:
If people are having such extreme issues with the phone I think t would be good to make a short video clip if you can, throw it on youtube and put the link here.

Not talking badly about anyone, think some might be over reacting slightly and with some sort of video just to show exactly what's going on would help.
[G2 and Desire Z General] ericc191:
I did say all week that the hinge isn't bothering me, but just this morning it came open in my pocket while I was kneeling down to pick something up and it made a little pop noise. Hinge is very very loose now. Returning it or exchanging it for a better hinge ASAP. I was wearing some cargo shorts, though..

edit: the pockets are really baggy
[G2 and Desire Z General] :
I was afraid of hearing that would happen. =/
[G2 and Desire Z General] Finland_2_Cupertino:
I have both issues but I know tmo will take care of this so I'm not to worried about them
[G2 and Desire Z General] droidgren:
That's why you should keep your phone in pouch. Preferably in a sturdy leather pouch.

http://www.htcaccessorystore.com/uk/p_htc_item.aspx?i=204057
[G2 and Desire Z General] ericc191:
I had already ordered one 3 days ago.. it's still on its way.
[G2 and Desire Z General] ericc191:
I just called the T-Mobile store down the street and asked if I could exchange it and they said sure it would be fine. I also asked if I could check the other phone to make sure the hinge is solid and he said he'd let me pick which one felt best. Win/Win.
[G2 and Desire Z General] tenbeau:
I purchased a G2 yesterday off contract. Upon arriving home and firing it up I noticed that the hinge was a little loose but not as loose as the video I have seen. I then noticed that I had on 1.21 g of internal storage. After booting up the phone and installing my apps etc. I tried to use Goggle Googles and the screen just went black and did nothing for about 12 seconds and then when i hit the return key Google Sky map was launched. I then noticed that my signal in my home which is usually always at least 1-2 bars 3G (with Vibrant and Nexus one) was on Edge and only 2 bars of Edge. I then proceeded out to work and it did show H with 3 bars but when trying to access the Market it just did not connect and after numerous tries it did connect and I tried to download a new app and it immediately went to E and stayed there for the entire download. Upon installation of the new app I went back into the Market and attempted to go into Downloads and again I got the retry or cancel screen again and again and again. The G2 I have just does not want to hold a signal. Then I got the dreaded no signal notice. Powered the unit off and took out the sim card and put it in the Vibrant and powered up and lo and behold I got 3G with 3 bars. Upon calling the T mobile store the unit was purchased at I was told by the Mgr that they would not replace it but I could get a refund. They wanted to keep what they had in stock for sales. I then called CS and after they verified what I reported they arranged for me to obtain a replacement. I do believe the G2 is a good phone soon to be a Great Phone but it does have some issues in addition to Hinges and Memory. The more excuses we make for HTC and the more latitude we give them the less chance there is of getting what we paid for. I do believe T Mobile is trying and will do what is right.
[G2 and Desire Z General] mlynch01:
You got a bad unit but besides that there is no memory issue. The memory is in there its just Android 2.2 cant read above 2 gigs of rom. Will have to be addressed in software update not HTC's fault. Loose hinges here and there is an HTC issue tho.
[G2 and Desire Z General] Anartic:
Ahhh on the same boat as the hinge and memory people, my hinge isn't too loose, it's more loose than my cousin's g2 though :/ I got it replaced from radio shack and it wasn't loose until i started using it more. Are the hinges supposed to be this easy to open or should it be spring loaded and have a small bit of resistance when closing and opening?

One more question, would T-Mobile be allowed to replace my g2 for me, or is radio shack my only option?
[G2 and Desire Z General] silverton:
Just got my G2 today. 1.23g internal memory and it does have a loose hinge, I'll be taking it to exchange tomorrow.
[G2 and Desire Z General] AZ2ENVY:
Before you go wasting your time and everyone elses read up on this forum and what people have investigated and found . The 4GB memory hardware is there its just that Android doesnt recognize more than 2GB partitions . And the hinge is not loose its the way it was designed . Please read up on the investigations here first !!!
[G2 and Desire Z General] ericc191:
Okay, I called T-Mobile store earlier and told them I pre-ordered my G2 and wanted to exchange it. I even asked if I could try out the other G2 before taking it and he said okay sure np!

Well, I get up there and he sees I have the G2 and says "ohhh man you ordered that online right?"

I said yeah, but I just called up here and you guys said it'd be okay to exchange.

"Oh.. sorry bro, but we can't do that for you. You'll have to ship it back and hope the new one works out for you."

This pissed me off. I left and called T-Mobile (611) and got on the phone with some douche who kept telling me the hinges are supposed to be extremely loose. I'm not kidding. He used the word extremely. I told him my phone is broken. That it got messed up from just being in my pocket and he told me sorry, we can't exchange that for you.

Long story short (tl;dr version) I'm returning the phone since they refuse to let me exchange it.

I'll be buying a G1 off craigslist tonight and holding out until December for, hopefully, another android qwerty or the Desire HD. The only thing I'm worried about missing out on is the huge developer support this phone appears it will have.
[G2 and Desire Z General] Jon C:
High-Five, dude! See you on the other side! :D

Simply hilarious...
[G2 and Desire Z General] ericc191:
lol, looks like we both got shafted today.:D
[G2 and Desire Z General] :
I think all those reps that say "it's supposed to be loose" are the same people here saying the same thing, lol
[G2 and Desire Z General] Jon C:
I reckon you are probably right, friend. :P
[G2 and Desire Z General] ericc191:
I'm positive they've had enough people call in complaining or wanting to exchange that they have been told to just keep saying that. The guy I spoke to said they were about to release a memo about the hinge and how it's working correctly.
[G2 and Desire Z General] ddgarcia05:
My hinges are alright for now. If I shake it the screen will drop.
[G2 and Desire Z General] philosophics:
I think what's happening is that the higher up's told the service quality assurance monitoring department to release job aids to all customer service representatives explaining that saying anything else to the customer will result in a failed call...

I'm waiting for dust to get under my screen. There is a pic of a buisness card stuck in the front underneath the aluminum bezel somewhere in this thread.

Tmobile done did swept us underneath the rug.

I'm still wondering why they chose this device to be the G2. Was it because they just wanted to shut us up? That's what I'm guessing but did anyone hear that the same device is going to AT&T???

I digress...

I can hang my device upside down and have the screen fall too and yes, it does the same thing when I'm on my back with a pillow underneath my head. BUT THAT'S ONLY WHEN I'M HOLDING IT AWKWARD!!!

The hinges are fine but now .......... I'm really scared to put it in my pocket...

EDIT: In the time it took for me to type this out, 4 other people said the same thing. Hahaha

Sent from my HTC Vision
[G2 and Desire Z General] Cheeze[iT]:
wonder how long before new batches have better hinges?
[G2 and Desire Z General] howardfromsd:
I just bought mine an hour ago at a tmobile store. It has the same loose hinges as the original videos. I can just hold it upside down without shaking and it slides out.. also the screen part of the phone doesn't feel sturdy when the phone is open, I can wiggle it around and it doesn't exactly feel very secure in the open position, unlike the mytouch slide I had where it feels like one piece. Does anyone else have that problem? There was a video on youtube about this too somewhere.

Doesn't really bother me too much but If I were to exchange it would I just call tmobile and they'll have me mail it in for an exchange? Or would I just go to the tmobile store I originally bought it in or any tmobile store to exchange it. Also is it 30 day buyer remorse no questions asked since I'm in cali? If anyone that has tried returning/exchanging after buying it from the retail store for reasons only of the hinge could tell me a little more about it it would be appreciated. Thanks.
[G2 and Desire Z General] ericc191:
Yeah, you should see my G2, it's worse than hitori's. No resistance what so ever.

I'm now heading out to buy a used G1 for $40 dollars and plan to wait until December for a new upgrade. Hopefully by then, the G2 will have a stronger hinge. Otherwise, I'll pick up a Desire HD.
[G2 and Desire Z General] Jon C:
Where are you getting a Desire HD? It hasn't been announced in the US yet. :confused:
[G2 and Desire Z General] KiNG OMaR:
China. 'Nuff said.
[G2 and Desire Z General] scrizz:
mmm Imports ;)
[G2 and Desire Z General] ThaGeNeCySt:
This reminds me of the xbox 360 debacle
[G2 and Desire Z General] Jon C:
But it won't work on 3G networks here, nor will it support HSPA+? :confused:
[G2 and Desire Z General] ericc191:
There should be a whole slew of new phones released around Christmas. I'm going out on a limb and assuming the Desire HD will be one of them.