[EVO 4G Q&A, Help & Troubleshooting] houseofbugs:
I have been a long time member of this great community for a number of years. It is filled with a great bunch of people. I am call on you EVO owners who have had to have their phones swapped out for ANY reason to please let me know what issues you have had and when.

Let me bring you all up to speed...

I became a Sprint customer on July 12th, 2010. I purchased an EVO from a store on 87th & Cicero in Chicago, IL. After a few weeks of use there was a bright spot on the LCD right under the "B" on the keyboard. I called the Sprint store where I was then referred to a service center. The service center informed me that they did not have ant EVO's for replacement and did not expect to get any in for a few weeks. I explained to them that I was a new customer and I did not want to be outside of the 30 day window with a defective device. The lady that I spoke with on the phone said that she made a note on my account and that I would have the 30 day window extended.

So I waited 2 weeks...

I got a refurbished phone sent out to me from the Sprint service center in Orland Park, IL. Upon receiving the new EVO I powered it on and found that it had dead pixels, light leakage at the bottom of the LCD, AND the battery back wouldn't stay on (I tried the new back and my original one). I sent my original phone back and then went to the Orland Park, IL Sprint store about 5-6 days later. After arguing with the service personnel and the manager they magically were able to find an EVO in the back of the store. I powered it on and inspected the screen and looked for issues. At the time I couldn't find any.

Yesterday (9/29/2010) my Micro HDMI cable arrived. Upon connecting it to my TV the notification popped up and I tried to play a video. The screen went black and there was no signal or picture on the TV. I tried 2 other TV's and the same thing happened. I did notice that the HDMI port has a bit if play to it which leads me to believe that I have a defective port.

Where I am at now:

I called Sprint last night and worked my way up to a supervisor. I explained my situation like I have explained here and told him that I want a NEW device as that is what I paid for originally. He said that there are none for warranty use but I could BUY one for $600. I told him that I was not going to pay for something that isn't my fault. After going back and forth for a few minutes I gave him this ultimatum. 1. You give me a new phone; ship it to a local Sprint store. 2. You let me leave Sprint without paying a termination fee. He said no to both of those. I finally got fed up and explained to him that if this is not fixed I will be getting legally involved. He then informed me that he is going to have someone higher up than him call me tomorrow around 4pm Mountain time.

I am now waiting for that call. But while waiting in the event that nothing is going to be done I want to get a list of people who have had to swap their EVO out for hardware issues so that if I have to take it to court to get this resolved I have some evidence to show that it’s not just me. I know people are reluctant to give out their info on a public forum so if you could PM or email (Timothy.Hoogland (AT) Gmail.com) your name, city, and state at the LEAST I would GREATLY appreciate it. If you would feel comfortable sending more info, phone, address, etc., that would be even more appreciated. I am not going to legally obligate anyone who sends me their info. This is merely a petition of sorts to show that there ARE problems with these phones.

Sorry for the long winded post and thank you for your time,

~Timothy Hoogland

Phone: (708) 620-4621

Web: www.TimothyHoogland.com