yashsingh1/xdaforums huggingface dataset:
[EVO 4G Android Development] #Winning#:
I know that you said that you already called and spoke with someone saying you were going to terminate service, was this the retention dept? The retention or customer relations department is who I have always gone through when an issue was not resolved for me through customer service. Every one of the reps in that department are different as well, it may take a few calls to actually get someone to bend a little for ya. They will usually make you an offer and you either take it or leave it, because they won't promise it if you want to call back for a decision.

As for the 3 replacement rule, I can confirm that this is the case for Sprint as well. I had to go through this with a phone I had a few years back and they eventually just gave me a BRAND NEW Blackberry. I also had to do this with my mom's Samsung Moment about a month ago, and they upgraded her as well to a similar phone.

The problem with any Customer Service is you always get the run around, one person says one thing and someone else says another. I would just keep pushing for a bit and eventually something's gotta give. Try calling up and requesting retention or make them believe you are going to really terminate your service. I know you said you already did it but the times I had to go this route it took a few different reps to get what I wanted.

*** I guess Green really gave you some more ammo on this while I was typing. Give the retention a shot and tell them about the fine print.

Hope this helps Product, wouldn't want to see you leave the Evo forums.
[EVO 4G Android Development] jjdevega:
I tried searching for it no go.... Do you happen to have a link on that?
[EVO 4G Android Development] bxphantom:
I work for customer service in a company that I won't name and its not about getting the run around. I alot of times it has to do with what a rep can do, our hands are tied 99% of the time for things people ask for. Retention has more "power" only because they are trying to RETAIN you. Overall no company wants to lose a customer but to say that a customer service rep is making u jump thru hoops is incorrect mostly because we can't do anything, we know what you can do but can't say it because we would get fired (I have seen it happen) and because some customers are plain rude and who would want to help a rude person? It happens all over, even here.
[EVO 4G Android Development] #Winning#:
I have worked Customer Service as well, and believe me I know that being rude gets you nowhere. I wasn't implying that reps make you jump through hoops because I do realize and always acknowledge with them even when frustrated that I know policy is policy. Problem here and what I was getting at is that a lot of reps will just tell you what you want to here and tell you to visit a store and they will take care of it. Well, guess what you go to the store and then they say that they can't do what the rep said. I was just getting at how SOMETIMES customers are given false information.... thats what I call a "run around"

Enough here though for me, I don't want to spam Myn's thread with something that isn't rom relevant. Just my .02
[EVO 4G Android Development] Product F(RED):
I'm stern but I am never rude. I always say "Im not upset with you" or "please don't feel that I'm taking this out on you". I always make sure to be nice to whoever I'm talking to.

Since that higherup never called me back like he promised, I'm going to try 2 things:

1. Call their executive hotline.

2. Go through 2 more refurbs purposely. I was promised a new device and I want one. I have no confidence that they will give me a.completely working one.

Ps: I used to work customer service for a local Allstate office also so I know what its like when people make demands. But I don't think I'm being unreasonable.
[EVO 4G Android Development] sum33th:
Has anyone else had super ****ty battery life after installing this? I've tried all 3 of netarchy's latest kernels which usually give me superb battery life. This thing is draining more than 10% when I don't even touch it overnight. I usually see less than 5% of drainage before RLS5.

Did updating the radios (that huge zip file) have anything to do with this? I downgraded the PRI and NV to 1.77 as netarchy suggested in the kernel thread, but that didn't change anything.
[EVO 4G Android Development] Persnlmgr:
Must be the kernel...mine works...;)
[EVO 4G Android Development] dougjamal:
It's not the rom because my front facing camera is working. I double checked it after reading your post and I am running RLS 5.
[EVO 4G Android Development] dougjamal:
I would have to agree. That situation will indeed NOT END WELL....(laughing)
[EVO 4G Android Development] #Winning#:
No, your not being unreasonable but the reps sure try to make you feel that way. I went through screen separation issues along with light leakage and went through the similar situation this summer. I was sent 2 refurbs that both had light leakge, so I just decided to take the one with the least. I haven't had any problems with my refurb luckily. Which hardware version were your replacements?
[EVO 4G Android Development] slugbug2010:
I'm sorry, I could have sworn I got it from the market but it's not in my Apps. I use the vanilla lockscreens so knew I had to have that clock. It shows up in my App drawer but not in my Market. Have you looked in your app drawer, it might be there (the icon will be a white, square-ish clock, very simple).
[EVO 4G Android Development] dougjamal:
No, not at all. Prior to buying an extended battery, I could get a 7-8 hours of moderate to heavy use. It's definitely far better than what I was getting with the DINC. That is probably the fastest smartphone I've ever used, but dang that thing drains your battery in a heartbeat.
[EVO 4G Android Development] k2buckley:
So, would it be safe to say that Sprint is having some issues in my area if : While connected on Sprint, I can't keep a call connected for more than a minute, before it drops and says "call dismissed" (whilst having 4/5 or 5/5 bars). However, use Roam Control, and hit 'Roam Only", and I can keep a call connected fine, for over 40 minutes. Go back to Home Only, and back to dropping calls. (this has never happened before today, and I'm at home, where I always have great service) I just don't feel like calling sprint at the moment, and am assuming it's on their end anyways, and nothing to do with my phone or the ROM. Anyone agree or disagree with my assumption?
[EVO 4G Android Development] Product F(RED):
So far 0002. Go figure.
[EVO 4G Android Development] gmanvbva:
Completely agree. Call sprint imo.
[EVO 4G Android Development] Stajdanley:
I have not had poor battery life at all. With the new radio updates it is not quite what it was on RLS4, but it is still exceptional. I only drop 1-3% over night. With light/moderate use on my stock battery I could make it through a whole day with about 30% remaining, and with my extended life battery I go two/three days easy.
[EVO 4G Android Development] #Winning#:
I was a launch day buyer, so yes I know the flaws of the earlier ones. I guess I was kind of lucky to get an 0003. Come to think about it though I got my replacement in July and it actually came with the same screen protector that my first one did when I pulled it out of the box. One of the store reps had actually said at that time that they didn't have any refurbs yet because the demand for the phone at the time. Maybe mine was a new phone come to think of it, was just odd that they sent it in the refurb small box...
[EVO 4G Android Development] k2buckley:
Yea, I'll give it a little time, and use Roam Control for the day, then see if Sprint has it ironed out by tomorrow. If it's still acting up weird, I'll give them a call tomorrow. I did update my prl and profile, reboot, still same thing. And since it started out of the blue, I can only assume it's Sprint, especially since roam control works fine, assuming that's forcing me onto towers other than Sprint. Anyone know if there is a limit to how much one can talk while roaming, using roam control? Thanx.
[EVO 4G Android Development] marriedman624:
Here is a link for you.

Just download the .apk file.

Put it on your sdcard and install it.

Make sure you turn off all the alarms in the sense clock and re-do them in the vanilla clock.

http://xdaforums.com/showpost.php?p=9454584&postcount=12072

I have attached the icon you should be looking for and what the vanilla desk clock screen looks like.
[EVO 4G Android Development] dougjamal:
An hour or so ago, I had problems updating my PRL and my profile, but has since been resolved. I kept getting a 1012 error. I haven't talked on the phone today to this point so I'm unsure if voice services are or were affected in my area. My daughter will be calling me to pick her up from her after-school activities in less than an hour. I'll know by then.
[EVO 4G Android Development] lowetax:
use system panel - make sure it's sleeping when display is off.

shouldn't use more than 1% during the night with everything off

even with wifi on
[EVO 4G Android Development] lowetax:
you would think aosp people could come up with better than Ozzie & Harriet clock icon ...

.02

~~~~~~~~~~~~~~

on another note ...

WifiRouter in /sdcard/Warm_2.2_Optional1 folder

whatdatfor? anyone ?
[EVO 4G Android Development] k2buckley:
Cool, thanks D. After it dropped the call for the 7th time in a few minutes, i tried to update my profile and prl, but it would just hang for minutes. Got no error code. A battery pull took place, then I was able to successfully update both of em, but the problem still persisted, until i switched to roam control.
[EVO 4G Android Development] dougjamal:
Isn't that the Sprint Hotspot app? Whenever I freeze or rename it, that particular app no longer displays in my home drawer.
[EVO 4G Android Development] ecko210:
Hey everyone I have a quick question just to verify

I finally got Sprint to give me a brand new evo(mine was rebooting every 5 min ) well the first one they gave me I tried to root with unrevoked and got crazy boot loops that one had hardware 0003 now the one I just got now Is hardware 0004 I should be able to root right no prob
[EVO 4G Android Development] lowetax:
yup - my mistake

sorry

sorry
[EVO 4G Android Development] madsquabbles:
wifi on isn't a problem for my set up. it's when i go on 3g that battery starts draining very fast.

i already know that when you're using 3g that it drains faster than if you're hooked up to wifi. when on wifi i get around 40 hours... pretty much normal with the other myns. on 3g i get around 20 or so hours. this new rom gets only 6hrs. i see nothing in my log showing a processor hog, nor a network hog. i've down graded both pri/nv, one at a time. put back 1.90 and tried stock with no apps with no change.

this rom just chews through my battery like it's nothing.
[EVO 4G Android Development] dougjamal:
Up to this point, all EVOs can be rooted.
[EVO 4G Android Development] popeyejones:
-.0025 n00b points for me. Thousands to go.

Works perfectly.

Thanks for your help!
[EVO 4G Android Development] jbermi:
just a note, those wanting the vanilla clock, if you flash the vanilla AOSP lockscreen from OP post #1 from myn, it will give you all the necessary AOSP apps, music, and CLOCK...and i think 3d gallery, but if you flash that one first, then flash a different AOSP on top of that, you will have the clock, thats how i got mine and i have kept a backup. but instead of flashing new AOSP lockscreen zips, i just rename HtcLockscreen.apk.
[EVO 4G Android Development] ecko210:
Thank u kind sir.... will test when I get home .... do u know if when I use unrevoked if I leave the phone on charge only or disk drive
[EVO 4G Android Development] imukdude:
got the same probs I have changed the Kernel and Rolled back the Pri but alas no good getting about 14hr was getting 20 plus on version 4 anyone got any ideas??

Thanks
[EVO 4G Android Development] djnarcotics:
lol that's the thing i only i have the stock messenger application i went and disabled the stock notification and im still getting a notification and i can press on it and it takes me to the stock sense msg app but the notification does not disapear from the pull down till i hit clear
[EVO 4G Android Development] masterfuel:
I've got to say that i am rather upset with this ROM. Not to say it isn't a great ROM and I don't appreciate the developers hard work. But I think I just don't like sense roms anymore ( I'm coming from cyanogenmod) to me this Rom still has all of the unwanted bloatware from HTC. And is just too laggy for me. Once again Im not hating on the Rom itself I have no issues with it, its just not speedy enough.

Sorry If this offends some people. But I'm just throwing my .02 out there
[EVO 4G Android Development] gmanvbva:
Using Data while roaming is what will get you with Sprint. They are pretty lax about phone calls (until it becomes a majority of your minutes and habitual). From reading, my understanding is they are pretty strict (due to data roaming costs) on data roaming. After 300mb of data roaming, they sometimes send you a nasty gram.
[EVO 4G Android Development] marriedman624:
Can one of you kind folks pull their Sense gallery apk and send it to me.

I thought mine was frozen but i can't find it in TB. And the 3d gallery is super slow.

Thanks.
[EVO 4G Android Development] dougjamal:
Give a moment to upload it to my drop ox and then I'll post a download link.

Sent from my EVO 4G using the Tapatalk Pro App.
[EVO 4G Android Development] dougjamal:
Here you go: http://db.tt/C4gBQpa

Sent from my EVO 4G using the Tapatalk Pro App.
[EVO 4G Android Development] lowetax:
there are faster sense roms, if all you're looking for is speed.

and how could you leave cm ? after all they discovered the world isn't flat and have 4g now. bounty hunters rejoice!

at Myn's you can remove whatever sprint apps you don't want to use.

and install any you would like to use.

modifiable is the key.

and no moisture required - warm - not dry like at cm.

nobody gets offended - we all know the differences and accept each for what it is.

you don't see any Myions in cm6 saying help - i need water and some sense!
[EVO 4G Android Development] lowetax:
how many awake/usage hours did you get with RLS 4 ?

and what about with RLS 5 ?
[EVO 4G Android Development] k2buckley:
Cool, thanks for the info. I tried to thank ya again for it, but I'm out of thanks for the day! Lame ass 5 thanks limit!
[EVO 4G Android Development] dougjamal:
I'm sure it's no surprise that not everyone is a fan of sense based roms or even Myn's roms and it's perfectly fine that you prefer Cyanogenmod. That is your prerogative. However, it would have been more respectful to just discontinue using RLS5. You don't owe us any explanation for switching. Many of us have explored other roms, however, Myn's just happens to be the one we prefer most. Anyway, sorry the rom wasn't to your liking. Take care.

Sent from my EVO 4G using the Tapatalk Pro App.
[EVO 4G Android Development] tj gamino:
I'm backkkkk..... after a short hiatus on MIUI I'm happy to say I'm back.. don't get me wrong.. MIUI is freaking awesome.. and there where a lot of sweets that I would love to Myn incorporate into RLS.. BUT...I just missed RLS and my setup..

..sorry Myn let your boy back in the frat house... I thought the chicks at MIUI where hot.. but them freaks just don't put out..
[EVO 4G Android Development] Product F(RED):
I called up the even-higher-ups and expressed my concern with their lack of quality control and with their representatives making empty promises. The guy, Jonathan Sternblitz, basically said that:

Since I got the number off of Consumerist.com, I referenced him to this article, where this dude was going through the same thing as me, only worse:

http://consumerist.com/2011/01/how-many-non-working-smartphones-before-you-just-give-up.html

Basically he said it was up to the store. But he also gave me his name, "case number", and his direct line. So lets see where this goes. I'm a little ticked off though that nobody believes these issues I'm having are all too common. Screen bleeding, glass separation and light leakage? They just say "they're physical damage". Then weak wifi. The repair specialist in the store told me it's a physical defect, yet everyone I've spoken to tells me "it's a software issue. You're not on the latest software". THE PHONE CAME WITH THE LATEST OTA AND RADIO. COME ON.
[EVO 4G Android Development] JarkMackson:
I have been using RLS 5 without issue since it came out but today something weird happened. Every time I try to get to a website it loads until the status bar is at about 75-80% and then stops and it takes forever for the site to finish loading. This happens in the stock browser and also Skyfire. Any ideas? Could this be a PRI issue? I'm at 1.90 right now.
[EVO 4G Android Development] Rivertamer:
Been there......but not that far......just north of Baltimore.....a little south of NJ..LOL
[EVO 4G Android Development] jbermi:
rea back a few pages, its an Ad-Free issue, get the app off the market, hit the revert button, wait 30 minutes or so and then update the host file. and you should be good.
[EVO 4G Android Development] slugbug2010:
We all have different needs and desires when it comes to our Evos. If you prefer another rom, that is great - the xda community needs variety both from developers and users. This rom actually removes the unneeded Sprint bloatware and allows us to install it optionally if we want. (I like and use Sprint Nav for example) I am quessing that since this is a Sense rom, that several htc "bloatware" items are included either out of necessity or user desires. I've only experienced lag when I am using a kernel that disagrees with my phone, but have tried enough to know it's not the rom's "fault".

I'm not really sure why and user would be "upset with" a rom. If a rom is not to your liking, then there are plenty more to try. Myn has encouraged us to try others and see what they are like. I'm not sure I would get "upset with" a rom since all I have to do is try it out and move on if it's not my thing.
[EVO 4G Android Development] kcmacaroni:
doh ::facepalm:: why didnt i think of that.. im pretty sure im using kings #11 will definitely try another and see if it fixes my woes! thanks for pointing out the obvious :)
[EVO 4G Android Development] david7598:
I love rls 5 :) thanks myn :)

Sent from my EVO smothered in MYN'S RLS 5
[EVO 4G Android Development] lowetax:
i haven't read the posts after yours, but even if you looked at just the prior 3 pages i think you would have seen what has been discussed all day related to the web browser and adfree. just mentioning - that's all.

i removed the hosts file. i don't mind the ads, as espn and other websites work best without adfree installed.

someone in here has probably already helped you...
[EVO 4G Android Development] FreaKnNuts:
Fix!

Could you please fix the icon for the 4G!. Right now its the sync icon.
[EVO 4G Android Development] marriedman624:
Thanks, now how do I install it?

Sent from my rooted Evo4G
[EVO 4G Android Development] nova0387:
Does anyone know how come when i havent used my phone for a minute or two and turn the screen off then pick it back up and almost immediate i get the black htc quietly brilliant Myn twopointtwo screen then it says loading then goes to the homescreen...It does it everytime n It's quite annoying and i dont know how to make it stop. Thanks

Also, in my market i can't update nor uninstall my launcherpro
[EVO 4G Android Development] ghodzilla5150:
I have Ristretto.tmp files all thru my SDCard. WTH is it and can these temp files be deleted without damaging my phone? Thanks

Edit: I found the answer in case anyone wants to know if they have the same issue.

The file is being generated by the app Vlingo when it is setup to speak out emails from Hotmail accounts. It doesn't generate this file with gmail or yahoo mail. Simply remove or disable the hotmail account in Vlingo and the ristretto files will disappear.

1. You can delete these files but they will come back, so dont waist your time. Delete them after you do the next step.

2. The app that generate these ristretto_XXXtmp files is "Vlingo" this app reads out the emails, texts, etc. in audio format and allows to control the device by voice which is very cool by itself. The option in the app that causes these files to appear is when you let the app to read (read it alloud) emails from your hotmail account only (yahoo and gmail work fine).

So if you dont mind that your emails from hotmail account will not be read than disable this feature and these ristretto files will stop to multiply.
[EVO 4G Android Development] marriedman624:
What are some ways to detect what is causing a wakelock issue?

If you name an app, please provide details for determonig the offending process/app.

Sent from my rooted Evo4G
[EVO 4G Android Development] roscoenr:
use titanium backup to freeze the app that you think is the problem if you still have the problem move on to the next app
[EVO 4G Android Development] lowetax:
i use system panel. end all - end tasks. press Home.

it restarts anything that needs to be started.

look at what's listed in system panel.

then write down awake hours. turn display off.

wait two minutes. turn display on.

if awake time has increased by more than 20 seconds

look in system panel and see what has started since display off.

luckily, my phone sleeps like a baby ...

unless i install Tango...

then i have to pull the battery and put the phone in the freezer for an hour

to get it to go away.

and spare parts works well for detecting culprits
[EVO 4G Android Development] Product F(RED):
I believe that's because Tango checks for a connection either every 10 seconds or every 30 seconds. That's what a developer said. Believe me I know what you're talking about with that freezer.
[EVO 4G Android Development] jbermi:
do you run ziggy's naked? i'm trying it out...haven't tried a ziggy kernel since Nov...just trying something different..now that i got the setup i want/like...just trying out different kernels.
[EVO 4G Android Development] joechristo:
Great ROM

Loving Rls 5. Played with a couple of different roms and had various issues. Battery life lasted about 12 hours yesterday even without flashing a different kernel.
[EVO 4G Android Development] bigd2442:
Ive also found that the battery seems a little worse than what I had experienced in previous versions. (maybe its just in my head)??

But I am getting through till around 6-7 pm with moderate use (emails/text/light web)...

it seems I could get this out of the phone with very heavy use in the past (pandora/angrybirds/email/moderate browsing)

I checked for apps draining the batt using system panel pro but I dont get anything jumping out at me.

System uses more battery than most but even that seems respectable.
[EVO 4G Android Development] Product F(RED):
Battery life is also worse for me than with other releases, noticeable even with the 2600 extended battery. This is both on the original 0003 I had an the 0002 I have now.
[EVO 4G Android Development] eman3316@optonline.net:
My battery has been terrible on RLS5 no matter what kernel I was using. I was getting great battery life before that. I just loaded CM6 to see how my battery life will be tomorrow.
[EVO 4G Android Development] sum33th:
OK, so I'm not the only one.

I think I'm going to switch up ROMs until this gets fixed up or until the next iteration.
[EVO 4G Android Development] luist4498:
I will jump in and add myself to the list of bad battery life as well! My best ever was with RLS4 and #17 kernel. I tried the SBC recommended kernel and it only helped in the first 10% or so. After that it dropped like a rock! I also tried both Netarchy ones with no luck! Heck i even tried backedsnacks #6 but it kept force closing things so i just flashed Ziggys a while ago! Also, a little late but the mod found in the op for window transitions deletes some system apps on your phone and makes it random reboot! At least it did me and my wifes Evo.
[EVO 4G Android Development] Turbo_987:
I did. Do a search on my posts for details, but basically you need to disable the ad blocker.