yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 Q&A, Help & Troubleshooting] rambo6:
FutureTel Phone or email address

My Samsung Vibrant purchase has been a literal nightmare. I bought my phone from a Canadian reseller on Ebay. I chose the Bell Vibrant over the AT&T Captivate because it had FM radio (a feature AT&T had removed).

As I mentioned in my previous post, the internal SD card failed after less than 2 months of use. I had applied no lagfix.

The company who sold me the phone said they only give a 15 days warranty. I thought for sure Samsung would honor their 1 year warranty. HOWEVER, SAMSUNG'S POLICY IS TO NOT WARRANTY ANY UNLOCKED PHONES. This is ridiculous. I have owned HTC Smartphones since they first came on the market in 2004. I had a service problem with my HTC HD2 (which I bought from Australia) and they still warrantied it (though I had to send it to Australia).

The Samsung service center in the US tells me to contact Samsung Canada. Samsung Canada tells me to contact my service provider (which is in the US but cannot help me because they don't sell the GT-I9000M. Samsung Canada would not give me the number of FutureTel. I finally sent them an email thanks to the information on this website. I have been emailing and calling Samsung for 2 weeks now. I had to go out and buy another phone.

The funniest thing is that two of my Samsung monitors on two of my computers (both less than 2 years old) crapped out within 20 days of each other. I digress.
[Galaxy S I9000 Q&A, Help & Troubleshooting] rambo6:
There are many who have re flashed original firmware. If the internal sd card is bad, no amount of re flashing is going to work.
[Galaxy S I9000 Q&A, Help & Troubleshooting] a7ad67:
any one try this http://xdaforums.com/showthread.php?t=845708
[Galaxy S I9000 Q&A, Help & Troubleshooting] frandromeda:
Yes, many have tried. In the post that you quote, there's a line that says:

Check Partition Table with:

fdisk -l /dev/block/mmcblk0

If it's ok go on...

For me, (any others with a similar issue) /dev/block/mmcblk0 cannot be fdisk'd at all... If your phone is screwed up, it's definitely worth a shot to try it, but if your sd card is truly gone, there's nothing you can do short of replacing hardware.
[Galaxy S I9000 Q&A, Help & Troubleshooting] MaestroSeven:
Add me to the list of bricked phones. It happened this moring. Says it can't mount the sdcard when I go into recovery mode. Sending in for repair on Monday.

Never used Odin on the phone, never used a lagfix and never rooted the phone. It was pure stock. In case you guys are keeping track of this stuff. Just updated to Froyo on Thursday night. Also I bought this phone on launch day back in August.
[Galaxy S I9000 Q&A, Help & Troubleshooting] tylerham:
How much did you use the internal SD card? For example, did you record lots of videos or copy a lot of music to it?

Or, did you plug it in and out of the USB port on the computer a lot?
[Galaxy S I9000 Q&A, Help & Troubleshooting] que3jxp:
Guys, this is a REAL issue and we need to go after Bell and Samsung, full force.

There are now an increasing number of reports both here AND on Howard Forums. I am one of them and one of my Co-workers JUST called me at home to tell me his died too. He had his running the offficial 2.2 and had never done any other flasing except for the minor update from Samsung at the end of Aug. His lasted all of 4 days before dying.

VERY bad news here people....

And to answer for me? I never did any other flashing but for the update and the 2.2 as well and mine only lasted 2 hours after the 2.2 update on the evening of the 8th. I tried all manner of suggestion here and it is DEAD.

If your phone does this, don't mess around. Give up immediately and go after Bell/Samsung. It is the only way we are going to get this issue fixed in short order.

I am also sending messages to any Canadian news outlets that care to know or investigate this like Mobile Syrup.
[Galaxy S I9000 Q&A, Help & Troubleshooting] xxgg:
Yes, I am hoping sites like MobileSyrup would post this issue(s) but have not yet.

Geez~ I wonder why.

I would really like to see them post it up to get carriers/manufacturers to repond to public.
[Galaxy S I9000 Q&A, Help & Troubleshooting] MaestroSeven:
I had about a gig left of space on my phone. I was a heavy user of the phone for sure.
[Galaxy S I9000 Q&A, Help & Troubleshooting] evil-doer:
very similar here. i did the 2.1 official update, then the 2.2 update and it died hours later. ive never installed any lag fixes, no unofficial firmwares, ive never even rooted the phone once. everything by the book and now its dead.

what really sucks is i dont think i can take it back to bell because i bought it off contract and have been using it on rogers. i bought it at best buy and they will not take it back. im calling samsung tomorrow morning so wish me luck.
[Galaxy S I9000 Q&A, Help & Troubleshooting] evil-doer:
the warranty information that came with the phone does not mention that. it does mention it covers the phone hardware, which is what the problem is.
[Galaxy S I9000 Q&A, Help & Troubleshooting] yongwanee:
Died

This problem is really widespread it seems. It got to me too!

Just 2 days after upgrading to official 2.2 Froyo with Kies.

No lagfix, no nothing.

So angry right now. I really need to use the phone on a daily basis.

Does Bell give you a loaner phone when you take it in for repairs?
[Galaxy S I9000 Q&A, Help & Troubleshooting] que3jxp:
I believe that Bell Mobility will rent you one but the Bell/Aliant Store in Fredericton was kind enough to give me a free loaner as long as I left a deposit for the loaner. So I did.

They loaned me a Samsung Omnia II. Better than nothing but man what a throwback from using Android and capacitive screen tech!!!!
[Galaxy S I9000 Q&A, Help & Troubleshooting] Kewjoe:
Everyone, make sure you post and vote in the new thread related to this issue: http://xdaforums.com/showthread.php?t=868569

I can't seem to re-vote. This poll is obsolete with the recent JK4 and many more people with dead phones.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Torob:
Yah it clipped me good too,

But i got pretty lucky, i had my phone on docs rom when it died, and i lost anyway to use the phone, i had only one way of restoring the stock firmware before it fully died or else bell wouldn't accept my phone... after lots of attempts and hopes i pulled it off before it died for good.

IF anyone can do anything to get more coverage on this phone it would be nice. Its pretty sad for Google to even bring itself to work with samsung after the failure of the SGS...
[Galaxy S I9000 Q&A, Help & Troubleshooting] xxgg:
Any latest updates from people around GTA (whos phone has been sent to FutureTel) with repair status?

Are all the parts being used on Nexus S? Maybe it'll fail too. hahah~. Sorry.:(:(

I think Samsung products are fine, problem is with their after-service.

It seems that users at Montreal is having very easy time having their phone serviced by actual Samsung without any problems. (Montreal Samsung Service Centre).

I am sure someone here around GTA must know someone working at Samsung? that they could find out if we really can not get serviced by Samsung themselves at the service centre.?

Also, I remember back when one of the user was able to get Samsung Center here at Toronto to service his phone directly by themselves.

Has anyone else since tried to visit them in person to have i9000M repair serviced directly by them here at toronto location? If so, give us some detailed updates on it and share.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Uss_Defiant:
Sent mine in nov 8th, nothing back so far :(
[Galaxy S I9000 Q&A, Help & Troubleshooting] Freija:
Same deal here, sent it in November 12th, still a backorder at the repair facility. FML.
[Galaxy S I9000 Q&A, Help & Troubleshooting] krw50:
and another one...stock 2.1 eclair, updated to froyo on the 10th via kies. dead today after phone restart., now i have no phone until i get this repaired. great
[Galaxy S I9000 Q&A, Help & Troubleshooting] radeon_x:
This blows... anyone started an official petition or any other kind of coordinated effort to get the attention of Bell/Samsung and get some kind of response?
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
count me in for any petition and/or class action ...
[Galaxy S I9000 Q&A, Help & Troubleshooting] slaman:
Phone #3 dead.

This time while flashing CF-Root using Odin... no lagfix... coming from a custom ROM.

I hate this phone.
[Galaxy S I9000 Q&A, Help & Troubleshooting] zshakespeare:
Wow, I just sent mine in today for the second time. Judging by this thread I guess I can't expect it back any time soon can I?
[Galaxy S I9000 Q&A, Help & Troubleshooting] Daneshm90:
+1 Here as well.

It's not a minor issue anymore, they've made this awesome phone worthless with this issue.

If there is a way to make them pay notice via petition or wht not, create one and count me in.
[Galaxy S I9000 Q&A, Help & Troubleshooting] wang1chung:
agreed.

i am in as well.
[Galaxy S I9000 Q&A, Help & Troubleshooting] rombo121:
I guess it coming back now

send in nov. 20th

The current status of your repair is:

Phone is being processed for shipment to the store.

Thank you for visiting bell.ca.

I hope it will last

rombo

The current status of your repair is:

Phone is in transit to store.

Thank you for visiting bell.ca.
[Galaxy S I9000 Q&A, Help & Troubleshooting] xxgg:
Update status from FutureTel as of today:

Parts required for repair is still under back-order with no Estimate Time of Arrival from the manufacturer.

And FutureTel actually suggested to me to try contacting Samsung Electronics Canada Inc. myself for assistance.

1-800-726-7864

8:30am – 12:00am midnight (EST)

Customer support is available 7 days a week, 365 days of the year
[Galaxy S I9000 Q&A, Help & Troubleshooting] evil-doer:
quick question.. where do you find this info on bell.ca? do you need to be a customer and log in?
[Galaxy S I9000 Q&A, Help & Troubleshooting] que3jxp:
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page

Go there and put in your cell # if you actually activated with Bell.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Singhman:
I called the number and talked to a guy about the internal sd problems. I suggest everyone do the same. He wasn't very helpful, saying he knows nothing and to call future tel...the funny thing is my phone is still ok...i'm just taking precautions.

I think we should all call, and get this problem put on file.
[Galaxy S I9000 Q&A, Help & Troubleshooting] boulianc:
Just updated

I am on froyo 2.2 since last night. This morning I rooted using Oneclick v1.5. And then I was again able to add the OCLF lagfix.

Before I updated, I was on 2.1 Eclair (with Bell Vibrant) and I had a lagfix and root as well (OCLF oneclicklagfix).

Everything works ok untill now.
[Galaxy S I9000 Q&A, Help & Troubleshooting] irietek:
I agree.

Is there a thread for this type of action already?
[Galaxy S I9000 Q&A, Help & Troubleshooting] xxgg:
Does your phone make you worry and that you lose sleep over it ?

Do we really have to worry about such things in our life? whether a phone is going to die soon and that it'll be a heck of a expensive paper weight?

It is absolutely a horrible feeling, ain't it ?
[Galaxy S I9000 Q&A, Help & Troubleshooting] lhjmq:
Similar issue.

Bought the phone from best buy in August, unlocked it and using it on Fido. Never updated anything. Had 2.1 firmware that came with the box. Suddenly phone started Force Closing everything. The most frustrating part is I cannot even go into the Recovery mode. I tried to fix the issue but now my phone is not recognized by the computer. When I connect USB in debugging mode, the phone does not show up as a drive.

Is this unique? Any suggestions?
[Galaxy S I9000 Q&A, Help & Troubleshooting] Stiffler's Mom:
My Froyo 2.2 kies update lasted 5 mins last night before several force-closures. I powered off. Reboot got as far as the Galaxy S splash screen, then black screen. Menu and Back buttons remained lit if pressed. Could not formal internal SD as I too got the 'can't mount dev block mmcblk0p1' message.

Dropped it off at Bell for repair. Oddly enough, they only noted the hung black screen in the repair order. I repeatedly noted my suspicion that the SD Card is defective as it couldn't be formatted. Meh. I asked for new hardware rather than a flash fix. Meh. We'll see what I get back.

Unrooted, no lag fix, and no idea why I should need a developers' forum to fix my god damn phone. Here's my comfort zone. And here's me, over here.
[Galaxy S I9000 Q&A, Help & Troubleshooting] radeon_x:
I sent the following email yesterday to the consumer reports segment of our local CTV News broadcast, and copied the Bell support escalation email address.

In all likelihood nothing will come of it, but maybe the threat of some press coverage will motivate Bell to comment (okay probably not, but who knows).

Anyway - feel free to send something similar. Can't hurt by having more people try to get awareness of it.
[Galaxy S I9000 Q&A, Help & Troubleshooting] aquenne:
Well done. I will be doing something similar.
[Galaxy S I9000 Q&A, Help & Troubleshooting] frandromeda:
@raedon_x, thanks for getting this started. I just sent the following:
[Galaxy S I9000 Q&A, Help & Troubleshooting] rombo121:
I got it back

Well after 5 weeks I have got my phone back, not to update to froyo or not to update.. that is the question

Rombo
[Galaxy S I9000 Q&A, Help & Troubleshooting] sleeplessfreek:
does futuretel notify you once the phone is fixed?

Isent mine in 2 weeks ago?
[Galaxy S I9000 Q&A, Help & Troubleshooting] rombo121:
track your repair

http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page

I also called bell care to get tracking # of return shipment
[Galaxy S I9000 Q&A, Help & Troubleshooting] xxgg:
YOu got it back from FutureTel? (i forgot if u sent in via bell or directly).

What type of repair work was done?

Also, do it! doo iiit! 2.2
[Galaxy S I9000 Q&A, Help & Troubleshooting] rombo121:
I sent it in via bell, they replaced the mainboard. took 5 weeks.

I think Im gonna hold off the 2.2 and play with my phone for a few days before it fails again...
[Galaxy S I9000 Q&A, Help & Troubleshooting] evil-doer:
did the phone have the same or a new imei after this mainboard replacement?
[Galaxy S I9000 Q&A, Help & Troubleshooting] rambo6:
I cannot get Samsung or FutureTell to fix my phone since I am in the States. Samsung told me to call Bell which I will do tomorrow.

It sounds like Samsung/Bell should recall all the Vibrants because people have had to return the units more than once. It appears that Samsung isn't even sure how to fix them.

Even if I get mine fixed, I'm not sure the fix will last after reading the posts in this thread. Samsung/Bell must know what's wrong with them at this point. The models offered in the states do not have these problems.

They either used a sub-standard SD card or their main boards are faulty or both. My unit smelt like burning electrical components whenever I removed the battery.
[Galaxy S I9000 Q&A, Help & Troubleshooting] aboganas:
semi fix

yesterday my phone restarted itself and got the famous error message

E:Can't mount /dev/block/mmcblk0p1

first: so I flashed UGJG9/UGJH2 Firmware with 512 pit and re-partition; it shows the animation then stuck on black screen.

second: I flashed the new Froyo Firmware I9000UGJK3 without re-partition; so I got the same old error E:Can't mount /dev/block/mmcblk0p1.

third: I re-flashed I9000UGJK3 with 512 pit and re-partition, so I got different error which was

E:Can't mount /dev/block/stl10

forth: I flashed SpeedMod Froyo kernel (speedmod-kernel-k10k-500hz)

http://xdaforums.com/showthread.php?t=822756

Then I was able to boot my system and format my SD in the UI, and use it normally.

however, when I try to flash UGJG9/UGJH2 Firmware back, it stuck on black screen again.

I hope those steps will work for someone else as they worked for me.

and if someone can help me to re-flash UGJG9/UGJH2 Firmware back.
[Galaxy S I9000 Q&A, Help & Troubleshooting] xxgg:
By the way, few days ago when I emailed FutureTel about all this crazyness about Galaxy S from Bell bricking due to 2.2 updates and internal sdcard failures...

FutureTel told me that they will look into it and forward these concerns to their Samsung department.

But, I think they just said that to me to make me feel little better as there is no way authroized repair shops wouldn't know that, right?

Atleast they reply back to me promtly.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Hachi_Roku:
I have internal phone storage 1.83gb but I cant mount internal/external SD. Anyone have a similar issue? I went from the mmcblk0p1 issue to stl10 then got the phone to boot back in JH2.
[Galaxy S I9000 Q&A, Help & Troubleshooting] xxgg:
UPDATE: (for me)

OH Damned,,,,

Package from FutureTel !

Phone Has Arrived. (via Purolator, my favorite courier for within domestic shipping).

Opening Now...

FutureTel Completion Report.

It says "Samsung Authorized Service Centre"

I do not see any notes regarding service fee.

Date Shipped: December 15, 2010. (Arrived 17th, Hmm... it should be next day).

Complaint:

#1 05006-Servce - Power Off

#2 05010-Service - Other - Fail to Boot, Does not deteat (they had type-o, they meant Detect) internal/external sd card.

Symptom Code:

05006, 05010

Work Performed:

[312]Replaced PBA - Other - BGA failure

Cannot duplicate complaint #2 (because motherboard was replaced and has no issues yet*?)

Repair code: 312

---------------

Will play with the phone and see how it is and see what firmware is loaded...

It's got JH2 firmware installed.

Maybe repair work was actually done before the release of 2.2? and took few days for them to process the shipment? or they don't trust 2.2 yet themselves?

I am gonna keep it as is and do some long term test and see how it goes.
[Galaxy S I9000 Q&A, Help & Troubleshooting] semetex:
I have the same thing. When the internal SD goes south then for some reason on 2.1 firmwares you external SD get partitioned into a 2gb part and is used instead of the internal SD. As you external SD is now 2 partitions it can't be mounted. I get the error mmcblk0p1 only in 2e recovery and stl10 in 3e recovery. Regardless the internal SD is toast. It is possible tho to mount the second part of your external SD to /sdcard with adb, but your phone will still say under settings that internal and external SD is unavailable.

If you remove your external SD the phone won't start up.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Karmalina:
Just adding myself to the multitude of others with dead Vibrants.

Completely virgin phone (my third handset since purchasing in October).

Died about 4 days after the official Froyo release.

Surprisingly the Bell store just gave me a new handset (hey sometimes having a nice rack helps smooth things along lol). New handset running 2.1, Bell told me to do the Froyo update, but I had been debating it and actually decided to do it today, but the update is supended by Samsung on Kies. So I guess I just wait and pray. I really hope they don't wait too long to re-release the update, I don't want to get stuck with a faulty piece of hardware that I have to send in for repairs. If its going to fail and it does so soon enough, getting yet another replacement should be easier, although I told the reps at the Bell store that I'm fed up and want a different model.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Beast11:
Unfortunately i have to post this on two threads abt the same issue but here:

So I went into a Bell store today (I'm not sure where I was lol... I think it was Woodbine Centre or something) And I just wanted to play with the DZ. So the girl working there came up to me and I asked her if warranty would still apply if bought a phone second hand with a receipt. From that one thing led to another and she said her SGS recently messed up (just like mine) and a Samsung representative came in this morning to basically do some damage control.

The Samsung guy was going to every Bell store and explaining the situation with the phone. So basically they have acknowledged that there is a problem and that if you phone dies you can contact Samsung directly and you will have to send out your phone to them and they will repair it/ give you a new one (she wasn't very clear about this). She said that you won't need a receipt either, as long as there is no physical damage to the phone. I dont think this is possible, but she said she made sure about this because she doesnt have a receipt herself. Also, they pulled the Froyo update cause more dead phones were coming up because of it. And they sent out 6 phones this morning, which is really, really sad... She said that all the fixed phones will be shipping with Froyo.

So finally Samsung is trying to do something about this even if its not that much... It doesn't really matter to me any more cause i'm done with samsung. I'll be going back to HTC next week sometime and then i'll sell me SGS to the first person that wants it, wenever i actually do get it back.
[Galaxy S I9000 Q&A, Help & Troubleshooting] xxgg:
man boobs didn't work for me. oh well.
[Galaxy S I9000 Q&A, Help & Troubleshooting] xxgg:
It's good to hear some news about it!

Thank you.

Maybe you could go back and ask again? If 2nd hand owners with NO receipt can get warranty service performed directly by Samsung?

Since you said Samsung directly, maybe there is a direct contact #? or the number from the web works ?

Maybe we can finally? do a walk-in to the Samsung location @ Mississauga?

would be awesome if you can confirm those questions.

Thanks for the update.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Beast11:
lol... srry that place is 30 minutes from my house, and i still have exams going on... so unless i find myself in the area, i dont think ill be able to go.

Im sure calling samsungs number online and asking them will give you some answers.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Ehle:
EPIC FAIL SGS I9000M Vibrant (Bell 16GB version)

My Bell SGS Vibrant died 4 days ago i brought it to bell 2 days ago

support from bell and samsung sucks hard

i opend a discussion at FaceBook :

://tinyurl.com/23jgzzr ( ad http by yourself)

****ing anti-spam

is there a way to replace my SGS with a HTC Desire Z ???:mad::mad::mad:
[Galaxy S I9000 Q&A, Help & Troubleshooting] oldman1235:
so did it come back with 2.1 or did it get up dated to 2.2?
[Galaxy S I9000 Q&A, Help & Troubleshooting] xxgg:
Firmware JH2
[Galaxy S I9000 Q&A, Help & Troubleshooting] wang1chung:
froyo for i9000m has been pulled off kies, so that's probably why your phone came with jh2. it is currently the "latest" official rom out by samsung.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Hachi_Roku:
I bought my phone on eBay, the seller gave me the receipt and the letter from Bell stating it was a free phone from that contest they had when it launched.

Ive contacted Samsung Canada and/or Samsung US, I don't think there is a difference. They refuse to do anything. What are my options here?
[Galaxy S I9000 Q&A, Help & Troubleshooting] Corvillus:
I sent mine in close to the beginning of the month, stock JH2, rooted, unlocked, lagfixed...stock firmware stopped working after the "failed to properly unmount SD card" and didn't get past the initial boot screen. Used Odin to flash Eugene's froyo, that got farther, to the logo animation this time, but still no boot.

Attempting to format gave the device not found error.

Anyway, took it to a Bell store, it's in for service, status says parts on backorder until the 29th (so I'm assuming mobo replacement).

Anyway, are they coming back now with the Bell Froyo install, and if so, can they still be unlocked again after the motherboard replacement (i.e. will it have the same IMEI and NCK, and if not, will the tools currently available still dump it)? I have Bell service month to month, but I currently use it with Fido as my plan with them is better (Bell refused to match my retention plan).