[Captivate General] Krad:
here is mine....

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You are now chatting with 'Stella'

Stella: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Keith: hello

Keith: i heard of the captivate update via ota

Keith: when i go to do a manual software update

Keith: my phone goes to make a connection and then stops saying there was a communication error

Keith: and cannot connect to att servers

Keith: I have driven around to 5 different cell towers in a 20 mile radius and i continue to get the same message

Stella: I request you not to update the phone manually.

Keith: I need this update badly to fix the poor gps

Stella: The update has not been officially released.

Keith: ok

Keith: so what can you do for me?

Stella: You will get the notification over the air if it is released.

Keith: I have a friend who received the notification

Keith: and he was able to update

Keith: there is also an ATT bulletin on their website saying the update is available

Keith: i can get you the link

Stella: Did he get the notification on the phone?

Keith: yes

Keith: http://www.wireless.att.com/answer-center/solutionDisplay.jsp?solutionId=KB110797

Keith: read the bottom

Stella: Thank you.

Stella: However, did you get the notification on your phone?

Keith: i did not get a notification

Keith: but i should be able to at least check for a software upgrade? it won't even let me do that

Keith: the direct message is the following

Stella: That is the reason, I request you not to manually update the phone.

Stella: I understand.

Keith: the red and white arrow comes up

Keith: and then it says

Keith: "communication failed"

Keith: "unable to communicate with the AT&T server

Stella: I understand.

Keith: regardless of the update... why can't my phone connect?

Stella: Thank you for the information.

Stella: However, please do not update the phone as you haven't received the notification on your phonne.

Keith: is there something i can do about my gps performance?

Stella: phone*

Stella: Are you getting any error messages when connecting to GPS?

Keith: gps takes minutes to get a lock and then it has me 500 yards from where i should be

Keith: it is very inaccurate even with the network assitance on

Stella: Is the phone charged to full?

Keith: yes and it is plugged in my car

Stella: Did you try to connect in the clear sky view?

Keith: and has a brodit mount, which is in my windshield with a direct shot to the sky

Keith: i have tried it at my local park where there is no trees... there it has me jumping around all over the place

Stella: I am sorry to know that.

Keith: I am on the road 60% of the time and rely on the gps.

Keith: i end up using the directions feature in google maps to get me where i am going because the gps is so poor.

Stella: From the Home screen, touch Application>> Settings >> Location

Stella: and security.

Stella: Touch Use GPS satellites to disable and tap on it again to enable the GPS satellite.

Keith: I have tried that and it doesn't help

Keith: it is rumored that this "update" is supposed to make the gps more responsive

Keith: and accurate

Stella: Once remove and reinsert the battery after that and then check for the result.

Stella: Once remove and reinsert the battery after that and then check for the result.

Keith: have tried that as well

Keith: it is consistently not accurate

Keith: I am thinking of returning the phone and going with another android phone

Stella: Samsung continues to listen to customer feedback on GPS performance expectations on launched Galaxy S devices. We are currently testing software updates, which will optimize GPS performance. We expect to be able to make the updates available in September and will communicate more information and download instructions in the next few weeks.

Keith: next few week? you got 9 days until october

Stella: I understand your concern.

Stella: However, There is no specific ETA mentioned for the release of the software at this moment.

Stella: I apologize for the inconvenience.

Keith: i will not update the phone if it does become available. I am not sure how an "unreleased update" got through the cracks

Keith: and makes me question samsung, which isn't good because all my televisions and appliances are samsung

Keith: if and when i do get an update, i will come back here to see if it is "official"

Keith: thanks for your help