[Captivate General] ukulele_ninja:
I hate you ATT...

Le'Keysha Davis: Thank you for visiting AT&T Live Chat Mr. Wahl, I'll be delighted to assist with your update.

Le'Keysha Davis: I know how frustrating it is when adding phone software isn't working properly. Please send me the name on the account and the last four digits for the account holder's social security number.

Wahl: **********

Le'Keysha Davis: In order to complete your request, I'll need some additional information. Please send the account holder's first and last name.

Wahl: ***********

Le'Keysha Davis: Thank you for providing this account information. Before we begin any type of troubleshooting, do you physically have the phone that is having issues in your possession at this time?

Wahl: yes

Le'Keysha Davis: Mr. Wahl, what is the make and model number of the phone in question? If the model number is unknown, the make and model name will do.

Wahl: Its the Samsung Captivate

Le'Keysha Davis: Please allow me three minutes to review your phone features.

Wahl: ok

Le'Keysha Davis: Thank you for waiting.

Le'Keysha Davis: Mr. Wahl, I apologize this issue is outside of the AT&T scope of support for the Samsung Captivate update. Questions regarding this solution or any additional Samsung update support can received assistance from Samsung.

Wahl: they told me it was your issue because it goes through your servers

Le'Keysha Davis: Mr. Wahl, would you like the contact number and business hours?

Wahl: no, i already have them unless you have a different one. Ive already contacted them

Le'Keysha Davis: The software update is for the phone, so that you may have adequate service. I apologize for the inconvenience. Do you have another AT&T phone that you can change your SIM card too?

Wahl: why do i need to do that?

Le'Keysha Davis: Are your able to make and receive messages, as well as calls?

Wahl: yeah, the update just keeps failing at 50% during the install. I put that in the explanation box when i started this.

Le'Keysha Davis: Can you access the internet and review emails at this time?

Wahl: yes

Wahl: the update downloaded fine and begins to install but it hangs at 50% then skips to 100% and says it failed. Ive tried it twice now.

Le'Keysha Davis: This the service appears to be working. As I understand you are having an isolated issue with the software update. Unfortunately, the issue can be assisted by Samsung. Again, Mr. Wahl, I apologize for the inconvenience, this may have caused you.

Le'Keysha Davis: *The service

Wahl: i understand that but i already went through samsung and they said i had to get a hold of att

Wahl: what number do i need to call from samsung? im sure its probably the same number i already tried

Le'Keysha Davis: I apologize that we were unable to completely resolve your concerns today. Please contact Samsung by calling 1-888-987-4357. Their hours of operation are Monday - Friday 9am - 8pm Saturday 10am - 7pm ET. The department I have directed you to will be able to assist you further.

Wahl: sure ill try it.

Le'Keysha Davis: Mr. Wahl, is there anything else I can help you with?

Wahl: nope, you didnt help me with this one

Le'Keysha Davis: Thank you for visiting the AT&T Live Support Chat. It has been my pleasure to assist you today. We appreciate your business with us here at AT&T.

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