yashsingh1/xdaforums huggingface dataset:
[XPERIA X10 Q&A, Help & Troubleshooting] LouNGeRR:
My USB port is also broken for a while now...

Up till today I could just move the plug up a little to make contact, so I could charge and flash.

Well that stopped working too, so I decided to open my X10i (not hard at all) to have a look :rolleyes:

I still need to begin soldering, but here are the pictures of what it currently looks like (it's broken).

Here's the complete photo gallery of my disassembled X10i.
[XPERIA X10 Q&A, Help & Troubleshooting] M&Mao:
wow` great work buddy~!
[XPERIA X10 Q&A, Help & Troubleshooting] LouNGeRR:
Well I tried to fix it, but failed...

I do have a pretty good soldering iron but I lack the rest of the tools to properly fix the USB port (like a magnifier).

So, the only thing I could try was heat up the part in the hopes that it would stick again, but that didn't work of course.

It probably needs to be removed, have the USB connector and the PCB cleaned and then solder it back on with a hot air pencil.

Right now the phone still works fine, but there's only 18% battery left and I cannot charge anymore, I also thought about sending it in for repair, but I'm stuck with a custom kernel and an unlocked boot-loader. :o

BTW, if you suspect your actual connector being broken, you could just get a new one: (1) (2) (3)
[XPERIA X10 Q&A, Help & Troubleshooting] LouNGeRR:
It was probably necessary...

Complete photo gallery part 2, now with disassembly "tour" ;)

On the fourth image below you can see a small piece of metal, every part on the PCB that is now orange had a piece like that.

Does anyone know what this "method" is called and whether it's even possible to fix my PCB and USB connector by hand soldering? (with proper tools and skills obviously)
[XPERIA X10 Q&A, Help & Troubleshooting] Bond70:
Hello,

I got the same problem with my Xperia X10

The USB connector is dead and Sony don't want to take it with the warranty :mad:

It is possible to change it by myself buying a new connector on Ebay ?

Thank you !
[XPERIA X10 Q&A, Help & Troubleshooting] sf78:
The problem is really the soldering part. You need to use hair thin wire to connect all the required dots on the board to fix it. Changing the USB port is not going to help. Even with a magnifying glass it's really hard to do and you need a steady hand. It took several tries last time I did it (in July) and the phone has now once again stopped charging so I need to check if some of the wires are loose.
[XPERIA X10 Q&A, Help & Troubleshooting] adagio12:
Thanks for the photos. Did the soldering work for you?

I've been using my x10 since October 2010 and haven't had issues with usual overnight charging until some months ago, where I had to wiggle my usb cable in some random directions while it was plugged in until the yellow light would come on. And just yesterday I had issues where it's getting harder to get that yellow charging light to come on and I had to place the phone in an awkward position in a standing position order for it to charge.

I wonder how long this will last :rolleyes:

hmmm I would try disassembling my phone and do soldering work on it too if it gets it to charge probably again, but I'm afraid of risking it :eek:
[XPERIA X10 Q&A, Help & Troubleshooting] ralf_waldo:
battery connector issue

My xperia x10i system battery connector which is soldered on the motherboard(one with the 5 pins when you take out the battery) needed to be replaced. The local technician here damaged the tracks on the board to which the battery connector is soldered. So now the phone doesn't turn on. Need to figure out how the current flows through the battery onto the motherboard so that I can fix with it with wires. I just need to know where I should attach the positive and negative wires on the motherboard. Please help me out friends. :)
[XPERIA X10 Q&A, Help & Troubleshooting] franzfume:
asked SE.---nope im not on warrnty because i loose the invoice and IMEI is not enough,,,,

OMG

Today phone asked for an update but ask also for a PC to do it!

Im stuck forever?

Any other way to update whitout USB?

Please, let me know...

I dont like to buy a new x10
[XPERIA X10 Q&A, Help & Troubleshooting] suzed:
Did you pay for your phone by credit card... would they accept a copy of your statement or even ask card company for a copy? If you bought it as part of a contract contact your carrier and ask for confirmation from them.

It would be a shame to see your phone stuck at 1.6 cos of this.
[XPERIA X10 Q&A, Help & Troubleshooting] ANZAC:
Ring SE anyway. They have a coding system that tells them where and when the phone was made/sold and their website actually discusses warranty without proof of purchase....
[XPERIA X10 Q&A, Help & Troubleshooting] ANZAC:
Interesting? Or scary? ;)

My replacement phone's USB port is already developing a wobbly connector... :(
[XPERIA X10 Q&A, Help & Troubleshooting] McKebapp:
Great... My USB Port starts to wiggle, too.

It seems like the USB metal shield has come loose on the PCB.

I'll look at it within the next days.

I guess resoldering it will fix it.

I'm wondering what kind of flagship phone S///E released :( ....
[XPERIA X10 Q&A, Help & Troubleshooting] franzfume:
Can I know more about the repairing whitout proof of purchase?

You read in se site?
[XPERIA X10 Q&A, Help & Troubleshooting] McKebapp:
Sorry, didn't get it :(
[XPERIA X10 Q&A, Help & Troubleshooting] will.m:
Argh...looks like my usb connector is having death rattles as well. Damn thing isn't charging right. The notification light comes on, but the battery charges and then discharges before being fully charged. :(

No warranty for me either because I purchased an Indonesian phone on ebay and live in the US. Me=screwed.
[XPERIA X10 Q&A, Help & Troubleshooting] donmarkon:
How much time have been passed since you got phone?
[XPERIA X10 Q&A, Help & Troubleshooting] iead1:
Every single smartphone on the market needs to be plugged in every night if you use it all day.

And now it looks like people are thinking something is wrong with their phones... gotta love the internet.
[XPERIA X10 Q&A, Help & Troubleshooting] will.m:
I think you misinterpreted the quote. I'm assuming they meant to say that it's ridiculous for a phone that this part would be defective because it's one of the most important parts of the phone to make it functional and not that the battery is drained through a day's use.
[XPERIA X10 Q&A, Help & Troubleshooting] rodrigofd:
Also same issue

I had EXACTLY the same problem as orig. poster.. like 3 or more, months ago, little while after buying the X10a in my country (brought from Canada).

I did the same solution as him for a while (charging the battery alone with a batttery charger), but it was horribly unpractical, so i switched for an iPhone4 since then...

Some days ago i left the broken x10a in a electronics specialist, he'll check it to see if there is any hope.

Basically, the x10 itself has a design flaw that makes the microUsb female jack pins (not the soldering of the frame itself, but the little pins) are highly delicate and prone to brake.

Depending on how serious the crack is, it might be possible to resolder, but there are low chances. I'll have a reply in some days and report back.
[XPERIA X10 Q&A, Help & Troubleshooting] chadamcmillan:
Call rogers, they are sending me a new one.
[XPERIA X10 Q&A, Help & Troubleshooting] will.m:
Update: it looks like my problem might lie with the wall plug. I used my jawbone charger and car charger and it appears to charge the phone much better than with the SE one. Weird.
[XPERIA X10 Q&A, Help & Troubleshooting] ANZAC:
I had a quick scan and can't remember where on the site it was, however below is copied from the email I recieved back from SE support when I first contacted them about the death wobbles in the mini-USB port:

"Dear ANZAC,

Thank you for contacting the Sony Ericsson support centre.

We are sorry to hear of the issues that you are having with your Sony Ericsson X10.

From the issues that you have described we would suggest that you send your Sony Ericsson handset to our service location to be examined by our authorised service engineers. The turnaround time for this process is currently on average 7-10 working days, from when the repair centre receives the handset. We offer apologies for any inconvenience this may cause.

Please complete the attached repair form which includes the address to send your handset to. Place your handset in a Jiffy bag and send it via your Post Office obtaining a Proof of Postage receipt.

Please send a copy of your proof of purchase along with the handset in the Jiffy bag, if you do not have a copy of your proof of purchase we will endeavour to validate the handset warranty. Should we not be able to do this we will contact you to supply further information regarding the Proof of Purchase.

Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £9 to have your product returned should you not accept the estimated costs for repair.

For more information on your Sony Ericsson Limited Warranty please consult your User Guide or visit www.sonyericsson.com/support"

To unlock X10 service menu:

By pressing hard keys (in following order), when X10 at "swype" type first unlock screen

left, right right, left, right, left, left, right
[XPERIA X10 Q&A, Help & Troubleshooting] dd':
I had the exact same problem about two weeks ago. The USB port became all wobbly and it no longer made the connection. Had to send it back to Rogers. The **** part is, the replacement they sent me is already doing the same ****.
[XPERIA X10 Q&A, Help & Troubleshooting] iead1:
Sounds like there was a bad batch of phones or something... Micro USB is built to be far tougher than any other connection available. For example, my port doesn't wobble, but I bought the phone from the first batch at launch.
[XPERIA X10 Q&A, Help & Troubleshooting] McKebapp:
Also something strange over here...

I've written before, that my port becomes wobbly, too.

I've opened my phone and couldn't find anything :eek: .

But I realized, that the wibble wobble seems to come from the cable I use.

- Original S///E cable, that came with the phone --> no probs

- Tiny / Angled Cable that came with my car charger --> no probs, too

- 3rd Party / Cheap Cable from Amazon --> wibble wobble and no good connection...
[XPERIA X10 Q&A, Help & Troubleshooting] ANZAC:
My death wobbles are with SE cable..

ANZAC sent from my X 10i via taptalk. simplyelectronics.net are Hong Kong based scammers :-(
[XPERIA X10 Q&A, Help & Troubleshooting] franzfume:
here again...talked whit a person of SE SE and she told me SE can repair my x10 only payng the repair . Price is near the cost of a new unit.

So.... you know IF THERE'S A WAY TO load update of OS WHITOUT using USB?

maybe loading it from SD or via wIFI? is possible?

Im not availbale to pay such high price for repairing my x10
[XPERIA X10 Q&A, Help & Troubleshooting] franzfume:
continue....

Today bringed my X10 to a SE repair center for resoldering connector...(payng the work whitout warraty)

After a whole day the center SE hasn't repaired the unit because USB connector on the board are completely pulled out and disconnected.

The man told me he has not see any X10 before :) so he dont know how to resolder...and he dont have any scheme or SE techichal manual.... OMG

Someone on this forum can send me via PM a scheme or some big picture for let him see how things are and try to resoder connection?
[XPERIA X10 Q&A, Help & Troubleshooting] McKebapp:
To be honest: That guy is a total liar.... :mad:

Take a look at that picture.

Even a person, that never soldered before can see the connectors:

The housing is that grey metal thingly on the left and the connectors are the little shiny things underneath.

If you like and you trust in me: send the phone to me, put some nice alcohol from your area as donation to the package and I'll resolder it for you... :rolleyes:

Everything else via PM plz.
[XPERIA X10 Q&A, Help & Troubleshooting] _raz_:
Roooight!

Had a case of USB connectorosis (aka, only charges if cable is in certain position and cuts off immediately if touched) this past weekend, and by yesterday evening, my X10 refused to charge at all. So, saddened, I took a trip with her to the Warranty Service Center today. I'm pretty certain it's the last I'll see of her.

Before I returned to the office I already had the to-be-expected email from the WSC saying "service time will be longer, has been sent to 'Factory Servicing'". That's at least a week, and judging from all the posts above that's an euphemism for a model-specific defect & a replacement unit being sent back.

Bummer! Just as I was nearing the do-I-hate-it-because-it's-donut-and-not-eclair tipping point, but no, that decision was reversed. I find myself totally incapacitated by lesser phones that I need to rely on for at least a week.

It may only be 1.6 donut, but it works nice, is more than capable to hold its own against near all competition. Symbian or a W-series SE as replacement just does not cut it, not even close. Just syncing things, oh no, you get all sorts of hassle for even trying.

Here's to a brand-spanking-new replacement unit, without defects.
[XPERIA X10 Q&A, Help & Troubleshooting] McKebapp:
And I PM'med a little with franzfume.

He is going to send me his phone.

I'm wondering who is more successful + faster?

S///E or I? :D

I'll keep you guys updated + will post some before and after pictures :cool:
[XPERIA X10 Q&A, Help & Troubleshooting] rodrigofd:
I have same issue with my X10 (desoldered microusb female jack), and i'd also gladly hand it to you, if you weren't so far apart from me :P.

As it seems you have some knowledge on the matter, can you drop me some hints/clues on how to proceed to resolder it correctly? one technician attemped to fix it for me, but he said he didn't find a spare microusb jack (didn't understand why he doesn't use the original)...

Thx
[XPERIA X10 Q&A, Help & Troubleshooting] McKebapp:
Well, lets wait a few days, till I've got franzfumes over here.

Then I'll know what to do, and how to fix it at all.

Maybe I'm heading into the total wrong direction, maybe not.

I need a defective phone first to harden my guessings..

But I promise, I'll write a guide, like before.... :)
[XPERIA X10 Q&A, Help & Troubleshooting] will.m:
Good Luck! I got a free battery out of this only to find out that the phone is still discharging the battery. The thing I don't understand is how the phone can still be detected by SEUS and work perfectly, but the charging function is screwed.

My x10i isn't officially sold in the US so they won't replace it with another x10i. You're one of my last hopes. :(
[XPERIA X10 Q&A, Help & Troubleshooting] Thepuffytaco:
The above is from Sept.12

Now its the 30th and I still don't have my phone.

My phone arrived @ the Sony Ericsson repair centre on the 13 and I was informed when sending the phone out that it should take 5 - 10 business days. So I wait and called on day 10 and was informed that my phone repair is still pending. I was told I would be put on priority 2 and that I shall be getting a supervisor call in 24 - 48 hours.

48 Hours later I call talk to the supervisor investigating my case, seems I need a brand new unit and will be sent one once the service centre gets some in stock. I ask for an estimate, I'm told that he will investigate and call me back.

When calling tomorrow, I will be tearing them a new asshole. I have been more than patient with their repairs timeline and been repeatedly jerked around. Month is over and so it there time.

At this point with all this bull with how the phone needed to be stripped of a ton of unnecessary garbage to be worthwhile, crappy volume, the now gimped and delayed update and crappy repair; I wish I never gotten this godforsaken phone in the first place. I still love this phone, but Jesus, SE are complete morons.
[XPERIA X10 Q&A, Help & Troubleshooting] tezzad:
Same thing happened to me, my connector broke..got the phone replaced..but even on my new replacement handset, the connector is very wobbly and I have to do a lot of fiddling to get it to charge properly. I am very careful with all my stuff in general..so I'd personally put this down to shoddy workmanship.
[XPERIA X10 Q&A, Help & Troubleshooting] McKebapp:
Take a look at the USB connector:

I guess on yours is just the +5V and/or GND broken, while Data+ and Data- are still fine.
[XPERIA X10 Q&A, Help & Troubleshooting] metcard:
anyone care to share the manufacturing date of their broken phones?

Does anyone know why some are so fragile? is it this new lead free solder that is being used, similar to the problems that the x360 had? or people using a different usb cable which puts more stress on the port as it is inserted? or is it just a poor design / implementation by Sony Ericsson?

maybe they should have stuck with their fastport connector.
[XPERIA X10 Q&A, Help & Troubleshooting] will.m:
Yeah, I figured if the charging was borked, it would affect all of it's functions unless it was a software problem, which I was hoping against hope cause I could just easily flash to an older fw. No such luck.

10W10 is what I have.

I don't think that the usb connector is soldered incorrectly, but that the actual units are out of spec, a bad batch, and/or untested, which all leads to bad quality control. Like VERY BAD. At least, this is the only explanation for my phone discharging batteries yet still being able to connect to a computer.
[XPERIA X10 Q&A, Help & Troubleshooting] Thepuffytaco:
Now its Oct.13 -

my previous call on Oct.1 informed me that the repair centre (Flextronics) ran out of replacement phones and couldn't send me out my replacement unit until stock was made available.

I was informed on Oct.7 that on Oct.8 stock will arrived and phones will be immediately sent out. (same info stated from @SEAnswers).

Called on Oct.8 - no change in status with my phone, Supervisor said they will send out an email to the service centre (the only way to get in contact with them) to get an update on my status. It takes 24 - 48 hours and I should know by Saturday.

Call on Oct.9 - Supervisor who is expecting my call is not at the call centre. NO OTHER SUPERVISOR is on the floor. Call back periodically and it isn't until 5 hours after opening the Supervisor arrives and calls me back. Says no update on my phone, but call back on Monday. I remind her that Monday is a holiday, but am assured that the update would be rec'd by then.

Oct.11 - call in the morning and no update is available. I state I will call back later in the afternoon. Call @ 5pm and am informed that no update is available and the 24 - 48 hours don't include the weekend nor Monday. I ask if the service centre is open (it is supposedly) and ask for a conference call be made to someone who can verify what is going on. Supervisor claims nothing can be done and there is no number for Flextronics. After nagging for a minute or so I get the non-warranty number for Flextronics and there is a Sony Ericsson specific CSR. Unfortunately office hours close at 5pm (if they were even truly open on Monday).

Can't imagine how a SE is able to stay afloat with such terrible customer service.
[XPERIA X10 Q&A, Help & Troubleshooting] Rockjock007:
taco who were you talking with? Flextronics does have a contact number.. its in Newmarket not far from my office.. So I take it you took it to rogers and they sent it in? As a customer you can take the handset to them, they issue you a claim tag with a phone number. I have dealt with them in the past and thats how it was always done. In my case I am in the Newmarket area so i just made sense for me. If you like pm your claim tag and I will call my contact there.
[XPERIA X10 Q&A, Help & Troubleshooting] Thepuffytaco:
OCT.12 - Called @ 8:30am this morning and SE Supervisor line was going straight to message. So I called the regular line to attempt to speak to one of the 3 supervisors that have been handling my file. So I get this clearly inexperienced CSR and ask the general questions (Status of my phone, etc...). After a long period of waiting he informs me that there is no status change, I was busy at the moment so I said I will call back and hung up.

Same CSR calls backand proceeds to tell me that my phone swap occurred since the 17th of September and right now its being tested. This is completely contradicting what other Senior CSRs has assured me (swap units haven't arrived) and ask why is it taking so long despite the Service Level Agreement of 7 - 10 days?

I couldn't get a non-scripted answer so I clammed up and requested to speak to the supervisor who I have been dealing with the most. CSR said she is busy with another client and that I would get a call back, I refused knowing the difficulty I have had with callbacks and such. I told the CSR to put me on hold until the supervisor takes my call as I am not hanging up till I get answers.

So 25 mins later (and many attempts from the rookie CSR to get me off his line) I get a hold of the supervisor who informs me that the previous CSR is incorrect, no swap has occurred. Flextronics is still awaiting their stock of phones and they should be receiving them sometime from Oct.8 - 15. After ton of apologizing and promise of accessories - I inform her that I will be calling on the 15th and I want something done. She states that herself and another Senior CSR have been working on my case and will call if anything changes before the 15th.

I originally called SE and they told me to send the phone via Rogers. Rogers sent it out on the 8th, it arrived at Flextronics on the 13th. I have been using my phone number as my claim tag as well. I'll send you a PM with the specifics of who I have been talking with. With the exception of leaving a voicemail at Flextronics, all my communication has been with SE.
[XPERIA X10 Q&A, Help & Troubleshooting] McKebapp:
O.k. guys, here we go.

I've received franzfumes phone today and things start getting a little strange.

On first try, without disassembling anything, I didn't notice any difference between the connector on his phone and on mine. Except mine is working...

But they wiggle both the similar way.

Then I disassembled the phone.

Then I was astonished.

Whether the housing of the USB Port is desoldered, neither the connections to the PCB are.

But I saw something strange.

There seems to be a solder bridge from one SMD Part (maybe a diode) to one of the USB connections.

See yourself in the attached pictures (and I really apologize for the quality. I couldn't find my tripod, the lighting in my kitchen sucks and I had to zoom a little too much...).

@franzfume: Did you buy this phone brand new or 2nd hand? Or did you get it "refurbished"? Was it _very_ cheap?

Something is wrong over here.

Does anybody have the schematics of the phone?

I'd like to see, if this two parts have to be connected or not.

On my phone, they aren't.

But maybe they are connected via PCB, while that line is broken on franzfumes.

I'll try to measure a few things....
[XPERIA X10 Q&A, Help & Troubleshooting] McKebapp:
Not good... Really not good...

I've worked toll now on it, but I didn't find a mechanical fault :( .

I even desoldered that strange solder bridge...

Nothing... :confused:
[XPERIA X10 Q&A, Help & Troubleshooting] will.m:
Is it possible that the USB module, itself, that's defective?
[XPERIA X10 Q&A, Help & Troubleshooting] Thepuffytaco:
OCT.13

So I got a call @ 9:30 this morning saying that the phone was shipped yesterday and got my tracking number. Tracking number stated that it arrived at my Rogers at 1pm. Picked up my phone @ 9pm and looks to be a swapped unit and in new condition.

Going to test it to see what exactly is with the phone.
[XPERIA X10 Q&A, Help & Troubleshooting] franzfume:
Ok. I buyed it used.... but the seller told me the usb connector work just sometime....

In/real no way to let it work.

If softeare update can be possible ota! Is the pnly reason to have a functuonal usb.