yashsingh1/xdaforums huggingface dataset:
[Captivate General] nerdgenius:
I been having the same problem with new captivate I received from Asurion. I didn't have this problem with my last. So I went in att and told them issue. I also told them I develop Apps and this was important. So the manager pulled out about 6 captivates and the 3rd one worked. The first two not at all. So we swapped it out and now I'm happy.
[Captivate General] elite_is3:
correction, mine is ssame as yours
[Captivate General] bryman27:
Exactly when did you let go of the power button?
[Captivate General] Phaze13:
Mine works with the 3 button. Its the only way I flash it.

I let the power button go right when I see the first att screen. Works every time.

CP SW VERSION: I897UCJF6

HW Version: REV0.4

FTA SW VERSION: I897.005

FTA HW VERSION: REV0.4

RF CAL DATE: 2010.7.2
[Captivate General] ricethief:
I just let it go after the battery icon reappeared the second time. It doesn't immediately go into recovery. A dotted circle loading icon shows up for a few seconds and then the recovery screen comes up
[Captivate General] nerdgenius:
I noticed when I pulled the 3 captivates the manager brought the ones that didn't work were ones with the dates 8.10.2010, 8.14.2010. The one asurion sent was 8.12.2010. The we found that worked was 8.4.2010. So anything I'm guessing on that week was disabled.
[Captivate General] pkley:
Mine won't go into recovery either and it also has the RF Cal date of 2010.8.10
[Captivate General] Rhiannon224:
I have the same RF Cal date on mine and it works with the button combo.
[Captivate General] bluetoothless:
Three button method has worked in all four ROMs for me. To enter downloader in each I have to release power button first while still holding volume up/down, but in most recent JF7 to enter boot menu inorder to toggle up/down and select application restore I had to release volume up/down while still holding down power buttons. Thought it was a fluke, but flashed same ROM twice and still needed this pattern to install root.
[Captivate General] shortee611:
This is a quote from the samsung canada facebook page from today. And I haven't been able to do 3 button recovory yet and i've spend at lest an hour trying.

"Samsung Mobile Canada Thanks to everyone for your continued patience and feedback as we work through the three-button reset issue on the Galaxy S Vibrant. Rest assured, it is a top priority. Please stay tuned for updates this week."
[Captivate General] malfuncion:
I am now on my 4th cap. I finally found a store that carries a lot that is capable of doing the 3 button. I had to drive 15 miles away but I finally got one.

I walked in to the store, had to wait 45 minutes then finally got to a rep. After telling him what I needed, he looked at me like I was crazy- so I showed him on his display model. I told him it was a MUST to get one that could do it and the situation with the ones not being able to. He brought out 3 boxes from the back and the very first one did it, score.

I am relieved to know I can now plug in USB and get download mode, do a 3 button reset, and it to be honest it just runs a lot smoother.

RF CAL- 8/14/2010........................
[Captivate General] shiftystylee:
I am new to this game, and I would like to ensure that I can get into recovery & download mode before I get all flash happy with this phone. I have 5 days left to do an exchange so i want to test this out. Ive rooted using the one click, and did a CM back up.

My question is: Is it possible to enter recovery or download mode and then reboot without flashing anything? I believe when in recovery mode, i would just select reboot, and the phone would reboot as normal, correct? If i am in download mode, am i able to power the phone off and restart it without updating/flashing anything?

mine has a RF CAL DATE: 2010.8.5 --> may have just made it *crosses fingers* Ill let you know the results

-thanks
[Captivate General] malfuncion:
yes, you can enter download/recovery without doing anything. Basically you can hold Volume up+Power and this will reboot you, or you can yank the battery. The quickest test would be the battery out, battery in, hold both volumes, plug in USB. If you see the little guy with the shovel you are good to go- otherwise if it goes to battery you need to exchange.
[Captivate General] rajendra82:
All you say is the GPS won't lock, give me another.
[Captivate General] malfuncion:
This worked for me as well....same scenario... same resolution.

I was able to test multiple caps if I needed, luckily we got one on the 1st try.
[Captivate General] newtrip:
There is not enough coverage of this issue. I just sent a tip to Engadget Mobile about this issue, hoping that we can get some press or publicity out there on this issue. I would encourage any of you to do the same, we need to make it known in a more public fashion. Maybe it would also be worth submitting to other sites as well? If Engadget picks it up at least it will trickle it's way to other sites.

go to mobile . engadget . com (without the spaces)

Scroll to the bottom of the page and click "Tip us on news" on the right hand side.
[Captivate General] newtrip:
I'm from Norman OK as well and am having the same issue. Did you go to the ATT store by Target or the one off of Main Street? Small world!
[Captivate General] shiftystylee:
Malfuncion, thanks for the quick reply. The community here is awesome!

I was able to enter recovery with the 3 button method and reboot with no problem. Im assuming the same will then be true with entering download. I will test that when i get home.

again my phone has a RF CAL DATE: 2010.8.5, so I guess i Just made it.

Edit: finally got a chance to test download mode as well. It works. Thanks again for the guidance.
[Captivate General] shamelin73:
I am new to the Captivate. I came over from the HTC Aria.

So far i am very pleased with this Samsung however i am too not able to evoke the recovery mode other then ROM manager or adb commands while connected to the PC.

Is this a hardware problem that needs to be swapped out for a new phone or could this be fixed in a new update?
[Captivate General] malfuncion:
Yeah, I originally got my first one from Sam's there down the road for $125, that one died on its own, and I did a warranty at sam's. My second one died cause I couldnt get into download mode, so I went to AT&T on main.Sam's only does a single warranty no matter what. So yeah, went to the one on Main and they swapped me(after about a 20 minute conversation and call to sam's to see if they would warranty it). AT&T finally gave in and gave me a new device. I was so happy I didnt even try the 3 button til about HWY9. I found out it didnt work and said oh well. Then I bricked that one.. so I then went to the Moore store there by BestBuy. They apparently have a bunch that are good to go. I tried the display, it worked, then the first one he brought me worked.

Def a small world and a great community of users always willing to help one another.
[Captivate General] ianwood:
I suggest everyone having this problem post something here too:

http://www.facebook.com/SamsungMobile?v=wall

It's public and puts a little pressure on Samsung. Our friends up North in Canada did so on their Samsung page and have since been assured publicly that Samsung Canada is aware of the problem and will address it. We need to get the same momentum they did to get a similar response for our Captivates in the US.
[Captivate General] newtrip:
Just posted on there again. (I had earlier this week too) I don't expect for them to say anything about it though. I sent a brief rundown of our woes to TheConsumerist, Gizmodo, Engadget, Phandroid, AndroidandMe, Androinica, AndroidTapp, AndroidGuys, TalkAndroid, and HelloAndroid.

Hopefully one or more of those sites will pick this up and run with it. It was suggested on the Whirlpool forums that we start referring to this as "Recovery-Gate".
[Captivate General] malfuncion:
Well the good thing is they acknowledged the issue when I called the 18889874357 number for samsung. The level 3 tech did get sketchy on the warranty when I asked about the RMA then put me on hold. When he came back, he sang a different tune said yes they would allow an RMA.

The process takes approximately 1 work week, depending on when you get the box. THey send a 2 day air to you, you ship back, they reflash and verify, then mail back.
[Captivate General] newtrip:
Ended up taking my phone to the AT&T store in Moore and they weren't much help. After a long wait, the guy who helped me asked what the issue was. He had not heard or seen of the recovery mode before. I showed him how the demo Captivate would go into recovery mode but mine would not. He went to the back and pulled out a phone and tried it and it did not go into recovery either. He would not open any more phones to test and said "Sorry, I don't know what to tell you. They must have changed something." That didn't make me very happy.

I went to the AT&T store in Norman by Target and a younger guy helped me out. He had not seen or heard of the recovery mode before either. I showed him how the demo phone would do it and mine would not. He pulls out his own Captivate to try it and it went right into recovery mode with no issues. Then he goes over to his co-worker and has him try it and it goes into recovery mode too. I asked him if he would check another phone and he went back and found the phone with the oldest date written on the box. It worked! I thanked him and now I have a phone with Recovery Mode. That won't stop me from harping on Samsung about this issue though. This is ridiculous.
[Captivate General] malfuncion:
Wow, sorry to hear abuot the issues. I had the exact opposite experience lol. I dealt with "Bob" in Moore and a girl Krista(kristen?) in Norman. The Norman store was extremely helpful in getting me my first replacement and all those issues straight though, so no worries. I guess it just comes down to who you talk to. Either way, both stores were surprisingly helpful and forgiving.

I'm glad you got a working one though. Time to flash on. :)
[Captivate General] SysAdmNj:
I will not purchase one at the at&t store unless I can do this so I want to make sure. I'll test the floor display as well.

So in order to test this, I have to power down and turn the device on, then hold the volume up/volume down + power button and let go of the power button only after I see the at&t logo?
[Captivate General] malfuncion:
To get to recovery, power the device totally off (i test by pressing the touch keys, if they dont light up its off fully), or you can pull the battery. From there, hold POWER+BOTH VOL Keys. It will come to AT&T, keep holding, it will reboot. When you see the second AT&T let go of power, but remain holding the VOL Keys. It will kick into recovery a few seconds later.
[Captivate General] newtrip:
Samsung Mobile in Canada has posted a fix on their Facebook site. I hope someone can port this over to the Captivate.

http://www.facebook.com/note.php?note_id=10150262535205538&id=260085296049&ref=mf
[Captivate General] bryman27:
I would give $20 for a working port
[Captivate General] noidd:
I actually get into recovery easily by either powered on or off, hold both volume buttons first then pwr until I see the first,white AT&T screen then let go of pwr while still holding volume buttons till recovery screen.

I know the newer captivates cannot do it and hopefully there's a fix for it soon.
[Captivate General] dave1977nj:
My phone does not go into recovery mode either. I hope someone can help us all out with a fix.
[Captivate General] kzakaria:
Anything like this for Captivate?

xdaforums.com/showthread.php?t=785201
[Captivate General] Richthofen:
If you want to help, please provide me a dump of BML4 block.
[Captivate General] ianwood:
Here is a BML4 dump from my Captivate running JH3. It can't do the 3 button recovery or download. Thanks for the help!

BTW, has any of the afflicted flashed to stock using one click ODIN? If I am not mistaken, it will overwrite the BML and/or SPL files with ones that are known to support three button recovery.
[Captivate General] dave1977nj:
I would like to know also if this would work.
[Captivate General] bryman27:
I used one-click not long after I got my Captivate w/the broken buttons and it didn't make a noticeable difference
[Captivate General] ianwood:
Good to know. I've posted a copy of my Captivate's BML2 and BML4 over in the I9000 forums here:

http://xdaforums.com/showpost.php?p=8204795&postcount=295

Hopefully Richthofen will be able to do something with them and get us closer to a fix. Anyone who is still well within their 30 days, stay tuned... we may need you to test.
[Captivate General] mike_terror:
I also received a Captivate that has a 3 button hardware issue.

Wouldn't using ADB be okay to get into download and recovery mode? That's what I did.

Or is there something more important that I'm not aware that requires the 3 button hardware. Thanks
[Captivate General] ianwood:
ADB is fine when enough of the boot sequence works to support it. The problem is when you have something screwed up in the initial boot stages (e.g. semi-bricked), what do you do? Normally you do the three button salute and presto you're in recovery/download and can get out of it. But with phones that can't do the 3 button recovery, you're SOL.
[Captivate General] Chargerdude70:
ianwood

Any word from Richthofen? I just picked up my cap this past Monday. I, so far, don't seem to have any issues with phone other than no 3 button. It is in stock form. I do not want to do anything until 3 button is fixed. My build is 2010.8.17
[Captivate General] alphadog00:
30 days shouldn't matter - AT&T will replace your phone anytime in the 1st year for warranty - i would say this is a warranty issue and others have successfully returned for this issue.
[Captivate General] malfuncion:
This is true. This is what my G/f has to due with her blackberry all the time. She just called her last blackberry in under a warranty item to AT&T for a keyboard issue. You will have to call the device in to AT&T for warranty service and they will send you out a new one next day or 2 day.

As far as this being a warranty item- good luck talking a rep into that. They dont even know what "recovery mode" is. I tried to call that in myself with my second cap. They walked me through how to reset the device through the OS. They have NO INFO on the recovery or download modes- at all. They referred me to the manufacturer- which I called and they were willing to RMA the device(after arguing a little with them).

Your best bet is to call it in for "freezing" or "crashing" constantly and PRAY that you get one that works. If you are within your 30 days, take that shiz back to the AT&T store, they will swap it there.
[Captivate General] C3P0LOL:
The new OTA update fixes this issue!!
[Captivate General] paincorp:
the question is, is it a true fix or a patch like what was being worked on? i'm gonna wait to see if it's a true fix before i play around...
[Captivate General] TheFurriousD:
been having this same problem with the 3 button recovery not working. I just got my phone on the 18th. I just downloaded the ota update from at&t and it fixed the problem entirely.

PS if you fail to update the first time it makes you wait 24 hours to try again, so just change the date manually and you can try again right away
[Captivate General] ianwood:
Good to hear that at least it restores it or even fixes it completely but I can't get the update to work! Keeps bombing out at 50% with "Update Failed". Did any of you ODIN before applying the update?
[Captivate General] Cesh:
trouble with 3 button download mode on bricked phone

Perhaps this will help some. my phone was bricked. when rebooting i was going strait to the <phone ! PC> screen. and when using the 3 button download mode the phone went through a continuous series of reboots. after an hour of trouble shooting i found the following

1. remove batt, unplug usb, remove SD and SIM

3. connect USB

4. press and hold vol +, vol -, pwr

5. connect batt

6. the phone should come up to the <phone ! pc> screen

7. time the release of the power button to a reboot, i.e as the phone reboots release the power button while still holding the vol + and vol -.

8. you should jump into download mode.

it seems as if the power button is only needed for the initial startup and the vol +, and vol - must be the only actively pressed buttons to getting into download mode on my phone
[Captivate General] Seahunts:
This is not good news. I have tried so many times and different suggested methods for entering download mode. Only ever get battery.

Has anyone got a method for getting round the lack of USB download mode yet?

I have no 3 button recovery either. I think there are methods around this in order to root and install cognition, how ever I am unwilling to do this in case I stuff something up cause with no USB download mode it will be bricked!

I just recieved my captivate (in Australia) so walking down the street and exchanging is out of the question.

(edit, battery is dated 2010.08.11)
[Captivate General] itsjustaphone:
Just as an FYI for whoever is tracking this,

My new replacement from this week has a date of :2010.8.21 and DOES have 3 button recovery and d-load. I didn't check it until after the OTA update.
[Captivate General] lkakarotto:
I'm gonna try this when I arrive at home... if it works, man, God is going to smile at you forever!
[Captivate General] bobtheamazing:
OTA update fixed it for me as well.

Before update I tried everything, after it was easy as pie.
[Captivate General] lkakarotto:
DIdn't work... guess I'm pretty much screwed
[Captivate General] Rydis:
what version would be the OTA version? I bought my phone yesterday and I dont have the 3 button method working. I am trying to software update, but just fails to connect to AT&T to update. Current version I have is i897ucjf6

well still couldn't connect, so finally did it through kies mini..but jh7 and still no 3 button recovery or dl mode
[Captivate General] Tremere:
From my reading it might be BML5 that is defective, being the one that processes recovery?

http://xdaforums.com/wiki/index.php?title=Samsung_Galaxy_S_Series#Partitions

Could someone get a snapshot of BML4 and 5 before and after the OTA fix? It appears redboot_ua could be used to update them for users who can't get the AT&T OTA.
[Captivate General] bwolmarans:
so seriously can we change the title to the usb cable doesn't work

seriously everyone who has gone to the effort to return their phones to stores etc have you all also tried the usb cable plug in method ( described in this thread and in many other threads ) and that also does not work?

the reason I say that is, my phone does not work for the button method.

However, I simply either use adb to get into recovery or if my phone is more hosed, I use the usb cable plug in method.

To me, this is easier than returning the phone to a store and trying another one.
[Captivate General] formgen:
3 button now works for me after OTA update.
[Captivate General] kataishin:
Yeah just go to settings and scroll to the bottoms and click update. It will fix many things and also fixes mass storage usb mode. Just click usb connected in your pull down menu after enabling mass storage mode in your settings and press mount on the pop up menu once connected and you can connect to your pc for drag and drop accessibility.
[Captivate General] formgen:
yup, just applied unleashthebeast and have root now :D
[Captivate General] ianwood:
If you're posting that, you really haven't read the thread very closely (or many of the other ones for that matter) where people have already stated they tried 100 variations 100 times with no luck.

Yes, JH7 did apply a fix or patch of some sort. It worked for me but I can only test it like most of us from a state where I could still use ADB as well (i.e. not bricked). What I am still nervous about is if it is indeed only a patch somewhere in BML4 or BML5, what happens if a flash screws up the BMLs before it (semi-bricked)? Has anyone who had the 3 button issue and applied the JH7 update to fix it recovered from a computer-!-phone screen afterwards?

If it truly was a fix, then you should still be able to three button out of it. However, if it's a higher level patch, there is a chance we could still brick the phone.
[Captivate General] guthriemd:
I have a cappy with no 3 button recovery or download for that matter. After I first received this guy and started playing with it, I OTA'd the JF7 update. From then on, as long as I was JF7 or newer, I was able to go into whatever mode I wanted...even when I bricked it.

After flashing back to factory (and JF6), I can no longer go into any mode using the buttons. So my assumption, based on my experience, is that as long as you've done the JF7 update, you should be good from any state.
[Captivate General] JOe K.:
I can confirm that the JH7 update allows you to go into 3 button recovery. I bought my phone last night and couldn't get into recovery. I just updated to JH7 and have now been able to get into recovery
[Captivate General] ianwood:
When you say bricked it, do you mean computer-!-phone or do you mean something else? If so, that's good news.

Already been confirmed. We just don't know how deep of a bricking it will recover from. If you managed to semi-brick your phone (to the point where ADB doesn't work) and then still recover it using three button recovery after applying the fix, then that's good news. Just going into recovery using three button when you can also use ADB is not really as useful.
[Captivate General] dedpoet:
Warning! Long detail-filled post! Maybe this will help someone.

I have one of the new Captivates (received yesterday, CAL Date 2010.8.13) which could not be booted to recovery or download modes using button combinations.

In the end I was able to flash Cognition 2.2 beta 6 by using the Android SDK to issue an "adb reboot download" command. After doing this, I can enter recovery mode with the standard 3 button then release volume buttons method 100% of the time. So I know I wasn't doing something wrong before.

I'm not sure what the software version was out of the box as I hadn't found this thread yet and didn't check, but after a Kies firmware update:

CP SW VERSION: I897UCJH7

HW VERSION: REV0.4

FTA SW VERSION: I897.005

FTW HW VERSION: REV0.4

RF CAL DATE: 2010.8.13

An update check shows no OTA update available.

If I hold down all 3 buttons the AT&T logo appears and then disappears about every 3 seconds. If I continue to hold all 3 buttons it will do this apparently forever. If I then release the power button at any point in the cycle while holding the volume buttons the phone will boot normally. I have tried releasing the power button before the AT&T logo, during the AT&T logo, after the AT&T logo, after the AT&T logo twice or three times or 4 times or 10 times. No go.

If I hold down volume down and power the AT&T logo comes up and stays up for about 10 seconds, then the phone boots normally. If I release power at any point in that process it makes no difference - the phone boots normally.

If I hold both volume buttons and plug into USB the booting "pinwheel" comes up for a few seconds, then the battery icon appears. The PC recognizes an "unknown USB device" (correct drivers are installed) which can't be located or identified. Releasing volume buttons at any point does nothing. It stays on the battery charging icon.

Powering the phone on from this state boots it normally and it is recognized by the PC properly - showing 2 removable drives. If I mount on the phone the second drive shows the file system.

At this point I completely gave up on this and went with the SDK method to kick the phone to download mode, flashed Cognition 2.2 using Odin, and life is good. As mentioned at the top of the post, 3 button recovery mode now works.
[Desire Q&A, Help & Troubleshooting] Rayzero:
How to?
[Desire Q&A, Help & Troubleshooting] Ik Desire:
Which setting? From where to where?

If you want info, you should give some... but i think your answer would be: Titanium Backup. Although you should not use it.

Sent from my Evil Lair using Doomsday Device
[Desire Q&A, Help & Troubleshooting] Rayzero:
No I need to reinstall settings cause it screwed up. How do I do that?